USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA October 2013 - Present
USAA June 2009 - October 2013
USAA May 2007 - June 2009
Skills
Certified Financial..., Investment Management, Life & Health Insurance..., Series 65, Series 24, Wealth Management, Retirement Planning, Financial Services, Mutual Funds, Series 7, Insurance, Finance, Investments
Education
University of Phoenix 2008 — 2010
Master of Business Administration (M.B.A.), Business
Columbia University in the City of New York 2001 — 2003
Bachelor of Arts (B.A.), Psychology
Thunderbird High School 1996 — 1999
Effa, Inc. June 2015 - Present
CoVerica June 2014 - May 2015
USAA July 2013 - May 2014
USAA January 2013 - July 2013
CoVerica June 2009 - November 2009
USAF June 2005 - June 2009
Skills
Property, Sales, Customer Service, Umbrella Insurance, Insurance, Loans, Property, Marketing, Investments, Mortgage Lending, Banking, Finance, Workers Compensation, General Insurance, Underwriting, Commercial Insurance, Property & Casualty..., Management, Small Business, Risk Management, Leadership
Education
University of Phoenix-Dallas Campus 2010 — 2014
Bachelors of Business, Business, Management, Marketing, and Related Support Services
Community College of the Air Force
Steve Hostetler Photography February 2013 - Present
Actively Looking for the Right Opportunity 2012 - Present
Arthur J. Gallagher & Co May 2003 - September 2011
USAA October 1999 - February 2003
Skills
Commercial Insurance, Property & Casualty..., General Insurance, Underwriting, Liability, Casualty, Legal Liability, Umbrella Insurance, Commercial Lines, D&O, Account Management, Claim, Professional Liability, Brokers, Casualty Insurance
Education
Colorado Technical University 2000 — 2002
MS, Management/I.T.
University of Colorado at Denver 1987 — 1991
B.S., Music-Business
Doherty H.S. 1979 — 1982
Diploma, College Prep
USAA June 2014 - Present
Skills
Social Media Marketing, Online Marketing, Public Relations, Google Analytics, Customer Service, Editing, Account Management, Microsoft Office, Creative Writing, Marketing Communications, Marketing, Advertising, Newsletters, Graphic Design, Social Media, Social Networking, Blogging, Web Analytics, Media Relations, Microsoft Excel, Project Management, Microsoft Word, Marketing Strategy
Education
Pikes Peak Community College 2015 — 2017
Pre-Nursing Studies
Columbia Southern University 2009 — 2011
Bachelor's degree, Business, Management, Marketing, and Related Support Services
USAA July 2014 - Present
TD Ameritrade July 2013 - July 2014
Wells Fargo Advisors October 2012 - July 2013
JPMorgan Chase June 2011 - October 2012
Sprint 2007 - 2008
Skills
Retirement Planning, 401k Rollovers, 529 Plans, Asset Allocation, Fixed Income, Stock Trading, Bonds, Stocks, Fixed Annuities, Variable Annuities, Personal Budgeting, Asset Managment, Wealth Management..., Investment Planning, Asset Management, Investments, Mutual Funds, Uniform Combined State..., Investment Advisory, Series 7, Securities, Wealth Management, Portfolio Management, Investment Strategies, IRAs, FINRA, Financial Services
Education
Colorado Technical University
The University of Texas at Arlington
JP Experience LLC 2013 - Present
Mimi & Chichi Fashion 2010 - Present
VML 2010 - 2013
USAA 2006 - 2010
United States Air Force 2000 - 2006
Skills
Interaction Design, User Experience, Information Architecture, User Interface Design, Usability Testing, User-centered Design, Wireframes, User Experience Design, Usability, User Interface, Web Development, Web Standards, Creative Direction, Wire Framing, User Scenarios, Site Maps, Persona, OmniGraffle, Heuristic Evaluation, Axure, Usability Engineering, Content Management, User Research, Mobile Design, Mobile Applications, Human Computer...
Education
Walden University 2008 — 2010
MBA, Marketing
University of Phoenix 2003 — 2005
Bachelor of Science, Computer Science
Community College of the Air Force 2000 — 2003
Associate of Science, Management of Information Systems
USAA August 2014 - Present
USAA December 2013 - August 2014
USAA September 2012 - December 2013
US Army June 2008 - September 2012
US Army September 2007 - June 2008
US Army September 2006 - August 2007
US Army May 2005 - September 2006
US Army October 1992 - May 2005
Skills
Leadership, Insurance, Claims Handling, Claim Investigation, Liability, Investigation, Mentoring, Leadership Development, Risk Management, Team Building, Military Operations, Military Experience, Coaching, Military, Management, Customer Service, Security Clearance, Process Improvement
Education
Columbia Southern University 2009 — 2011
Bachelor of Science (BS), Organizational Leadership
USAA February 2015 - Present
USAA February 2015 - Present
United States Air Force October 2012 - November 2014
TAP Class 2014 - 2014
377 Security Forces Squadron November 2005 - November 2011
377 SFS 2005 - 2011
Skills
Command, Security Clearance, Military Operations, DoD, Air Force, Defense, Information Assurance, Military, Crisis Intervention, Management, Emergency Management, Law Enforcement..., Team Building, Team Leadership, Teamwork, Team Management, Cross-functional Team..., Finance, Strategic Thinking, Strategic Leadership, Leadership, Police Training, Police Administration, Police Officers, Emergency Response to..., Terrorism, Quality Assurance, Military Experience, Law Enforcement
Education
Community College of the Air Force 1994 — 2014
Associate of Arts (AA), Criminal Justice/Police Science
USAA March 2013 - Present
TEK Systems August 2012 - March 2013
Electric Lizard, LLC January 2005 - August 2012
Consolidated Graphics June 2008 - April 2010
WhiteBlox, Inc. November 2005 - May 2008
Chocolate Caramel Music, LLC May 2005 - September 2007
Compuware Corporation December 2000 - January 2004
Wayne State University Television March 1996 - December 2000
Skills
CSS, Project Management, XML, Information Architecture, HTML, JavaScript, ASP.NET, Illustration, Usability Engineering, Creative Direction, Fine Art, Graphic Arts, Visio, SharePoint, Web Design, Flash, Illustrator, Graphic Design, Dreamweaver, E-commerce, SEO, Web Development, Email Marketing, User Interface, Multimedia, Web Applications
Education
Shaker Hts High School 1981 — 1984
Columbus College of Art & Design 1984 — 1989
BFA, Illustration, Ad Design
The Ohio State University 1986 — 1987
African American and African Studies
Wayne State University 1996 — 1998
No Degree, Computer Science (M.A Program)
University of Phoenix 2000 — 2003
MBA, e-Business
USAA January 2008 - Present
USAA August 2005 - January 2008
USAA May 2001 - August 2005
Eisenhower National Bank January 1999 - May 2001
U.S. Air Force January 1995 - January 1999
Skills
Mobile Strategy, User Experience, Mobile, Mobile Applications, Mobile Devices, iPhone, Android, iPad, Windows Phone, Business Management, Agile Methodologies, Process Improvement, Six Sigma, Business Process..., Business Analysis, Banking, Loans, Insurance, Consumer Lending, Deposits, Credit, Checking, Social Media, Peer Mentoring, Mentoring New Hires, Cross-functional Team..., Analytics, Digital Strategy, Mobile Design, Mobile Payments, Mobile Internet, Mobile Technology, Management, Credit Cards, SDLC, Project Portfolio...
Education
University of the Incarnate Word 2002 — 2005
B.A.A.S., Information Technology, Management
Community College of the Air Force 1995 — 1998
A.A.S., Criminal Justice
UnitedHealth Group February 2013 - Present
USAA May 2010 - Present
Xerox December 2009 - May 2010
T. Rowe Price September 2008 - April 2009
Skills
Insurance, Banking, Investments, Retirement Planning, Mutual Funds, Credit, Underwriting, Risk Management, Loans, Sales
Education
Walden University 2013 — 2015
Master of Healthcare Administration, Health/Health Care Administration/Management
Colorado Technical University 2008 — 2010
MBA, Marketing
Lake Erie College 1999 — 2003
Bachelor of Arts (B.A.), English Language and Literature, General
USAA March 2015 - Present
United States Air Force February 1995 - February 2015
820th Combat Operations Squadron August 2012 - December 2014
51st Force Support Squadron July 2010 - July 2012
United States Central Command (USCENTCOM) August 2003 - July 2010
United States Forces Korea (USFK) January 2000 - August 2003
United States Air Force April 1995 - December 1999
Member of "Project Transition USA" Group on LinkedIN ♦ Supporting Transitioning Military & Vets August 1990 - August 1990
Skills
Human Resources, Military, Personnel Management, Training, Program Management, Air Force, Employee Relations, Team Building, Employee Training, Policy, Security Clearance, Management, Organizational..., Military Experience, Leadership Development, Military Operations, DoD, Recruiting, Succession Planning, HRIS, Strategic Data Analysis, Employee Learning &..., Records Management, Privacy Act of 1974, HIPAA, Microsoft Office, Public Speaking, Office Administration, Onboarding
Education
Webster University 2013 — 2015
Master's Degree, Human Resource Management \ Management & Leadership, GPA 3.87
University of Phoenix 2008 — 2013
Bachelor's Degree, Business w/concentration in Human Resource Management, GPA 3.88
Community College of the Air Force 1995 — 2004
Associates in Applied Science, Human Resources Management/Personnel Administration, General
USAA February 2014 - Present
T. Rowe Price March 2012 - January 2014
First Command Financial Services 2003 - 2012
Skills
FINRA Series 6 and 63..., Series 6, Mutual Funds, Series 63, Retirement, 401k, Series 7
Education
Colorado Technical University
Master of Business Administration (MBA), Human Resources Development
University of Maryland University College
BS, Business Management
Western Oklahoma State College
Associates, Sociology
USAA March 2014 - Present
United States Air Force - 92d Information Operations Squadron June 2013 - March 2014
United States Air Force January 1992 - March 2014
United States Air Force - 318th Operations Support Squadron April 2012 - June 2013
United States Air Force - 318th Operations Support Squadron December 2011 - April 2012
United States Air Force - 39th Information Operations Squadron August 2011 - December 2011
National Reconnaissance Office March 2009 - August 2011
National Reconnaissance Office June 2008 - March 2009
National Reconnaissance Office June 2007 - May 2008
National Reconnaissance Office September 2006 - May 2007
Skills
Air Force, DoD, Information Assurance, Security Clearance, Top Secret, Military, National Security, Defense, Command, Military Operations, C4ISR, Intelligence Analysis, Intelligence, Government Contracting, SIGINT, Military Experience, Systems Engineering, CISSP, DIACAP, International Relations, Counterintelligence, Computer Forensics, Intelligence Community, Cyber, Security, Information Security, IT Project & Program..., Executive Management, Crisis Management, Operational Planning, Electronic Warfare, Security Management, Physical Security, Organizational..., Government, Command & Control, Force Protection, Cyber Operations, Vulnerability Assessment, Cyber Defense, Cyber Warfare, Computer Security, Policy, Counterterrorism, Earned Value Management, Information Security..., Security Operations, Security+, Program Management, COMSEC
Education
St. Mary's University 2008 — 2010
Master of Arts (MA), International Relations, 3.81
University of Management and Technology
Master of Science (MS), Information Technology, 3.85
Excelsior College
Bachelor of Science (BS), Liberal Arts and Sciences, General Studies and Humanities, 3.59
Community College of the Air Force
Associate in Applied Science (AAS), Information Management, 4.0
Community College of the Air Force
Associate in Applied Science (AAS), Personnel Administration, 4.0
Bridge-Linguatec, Rio de Janeiro, Brazil
Portuguese
USAA September 2014 - Present
BMT Warehouse August 2013 - September 2014
326 Training Squadron June 2012 - July 2013
326 Training Squadron September 2010 - June 2012
46 Maintenance Squadron July 2007 - September 2010
Skills
Training, Management, Leadership, Organizational..., Team Building, Employee Training, Military, Customer Service, Inventory Management, Security Clearance, Logistics, Microsoft Office, Personnel Management, Time Management, Microsoft Excel, PowerPoint, Public Speaking, Military Experience, Microsoft Word, Human Resources
Education
American Military University 2012 — 2017
Bachelor's Degree, Psychology, 3.52
Community College of the Air Force 2009 — 2011
Associate's Degree, Instructor of Technology and Military Science
Community College of the Air Force 2007 — 2009
Associate's Degree, Munitions Systems/Ordinance Technology
Wayne Farms November 2012 - Present
Yoh, A Day & Zimmermann Company November 2011 - October 2012
Correctional Healthcare Companies June 2009 - February 2011
USAA August 2006 - May 2009
Ford Motor Credit Company October 2004 - August 2006
Skills
Training, Human Resources, Employee Relations, Payroll, HRIS, Leadership, Onboarding, Management, Process Improvement, Team Building, Operations Management, Customer Service, Temporary Placement, Insurance, Benefits Administration, New Hire Orientations, Applicant Tracking..., Deferred Compensation
Education
Colorado Technical University
Bachelor of Business Administration (BBA), Business Administration, Human Resources, 3.9
Colorado Technical University
Pikes Peak Community College
Associate of Arts (AA), Business Transfer, 3.75
USAA November 2014 - Present
Skills
Social Media, Social Media Marketing, Social Networking, Team Management, Customer Service, Customer Service..., Executive Support, Operational Efficiency, Financial Analysis, Financial Reporting, Financial Operations, Reporting & Analysis, Presentations, Presentation Design, Oral & Written..., Written & Oral..., Training, Facebook, Management, Communication, Sales
Education
Colorado Technical University 2013 — 2015
Bachelor of Science (BS), Business Administration, Finance and Information Technology, A (4.0 GPA)
Diocesan College 1994 — 1998
USAA August 2012 - Present
G&K Services September 2011 - March 2012
United States Air Force May 2000 - September 2011
Skills
Insurance, Property & Casualty..., Claim, Underwriting, Risk Management, General Insurance, Liability, Claims Management, Casualty Insurance, Financial Services, Customer Service, Process Improvement, Team Leadership
Education
Columbia Southern University 2014 — 2015
Master of Business Administration (M.B.A.), Public Administration, GPA 3.72
Columbia Southern University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, GPA 3.43
USAA October 2010 - Present
Skills
Series 7, Underwriting, Insurance, Wealth Management, Retirement Planning, Mutual Funds, Retirement, Fixed Annuities, Estate Planning, 401k, Series 65, Financial Planners, Series 63, IRAs, Asset Allocation, Customer Service, Financial Planning, Team Building, Coaching, Team Leadership, Management, Leadership, Public Speaking, Program Management
Education
Colorado Technical University 2007 — 2015
Doctor of Management, Organization Development and Change
USAA December 2013 - Present
State Farm February 2013 - December 2013
GEICO May 2007 - June 2011
US Navy January 1998 - June 2007
Skills
Insurance, Life Insurance, Disability Insurance, Fixed Annuities, Retirement Planning, Property, Health Insurance, Term Life Insurance, Underwriting, Commercial Insurance, General Insurance, Long-term Care, Liability, Whole Life, Legal Liability, Umbrella Insurance, Workers Compensation, Long Term Care Insurance, Commercial Lines, Universal Life, Accounting, Claim
Education
Columbia College 2013 — 2014
Bachelor of Business Administration (BBA), Accounting and Business/Management
Tidewater Community College 2010 — 2012
Associate of Science (A.S.), Accounting
USAA June 2014 - Present
Firstsource Solutions Limited September 2009 - June 2014
TCF Bank September 2006 - April 2009
Thrifty Car & Van Rental January 2006 - June 2006
Skills
Postive Coaching..., Microsoft Office, Java, Six Sigma, Dashboard, Workforce Management, Interviews, Employee Training, Finance, Direct Sales, Employee Recognition, Mentoring, Makeup Artistry
Education
Colorado Technical University 2014 — 2017
Bachelor of Business Administration (BBA), Business Administration and Management, General
Doherty High School 1996 — 2001
High School Dipolma
USAA March 2011 - Present
CareMax Medical Resources November 2005 - November 2007
Gentiva Health Services 2004 - 2005
Skills
Typing, Computers, Problem Solving, Customer Service, Work Ethic, Team Building, Team-oriented, Goal Oriented, Loans, Mortgage Banking, Mortgage Servicing, Access, Credit, VA loans, Organizational..., Credit Analysis, Underwriting, Public Speaking, Sales, Marketing Strategy, Strategic Planning, Microsoft Excel, Process Improvement, Contract Negotiation, Healthcare, Team Leadership, Leadership
Education
Columbia College 2008 — 2011
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
USAA March 2015 - Present
United States Air Force August 2010 - December 2014
United States Air Force December 1994 - August 2010
Skills
Defense, DoD, Government, Military, Military Experience, Military Operations, National Security, Program Management, Security Clearance, Emergency Management, Information Assurance, Top Secret, Operational Planning, Force Protection, Risk Assessment
Education
Wayland Baptist University 2011 — 2016
Bachelor of Applied Science (B.A.Sc.), Management
Community College of the Air Force 2011 — 2013
Associate's degree, Health Services Management
Community College of the Air Force 2010 — 2013
Associate's degree, Safety
Anthem May 2013 - Present
Convergys January 2012 - September 2012
USAA March 2009 - February 2011
Skills
Time Management, Military Experience, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Data Entry, Troubleshooting, Public Speaking, Photoshop, Business Analysis, Project Management, Active Directory, Leadership Development
Education
DeVry University 2012 — 2014
Colorado Technical University 2008 — 2012
Brian Argutto July 2012 - Present
USAA January 2006 - Present
United States Air Force & Air National Guard September 1987 - September 2007
Federal Bureau of Prisons May 2001 - December 2005
Treasure Island Hotel & Casino October 1993 - March 1995
Skills
NRA Range Safety Officer, NRA Certified Firearms..., Corrections, Claims Investigations, Weather Forecasting, NRA, Emergency Management, Range Safety Officer, Firearms, Personal Protection, Military Experience, Military Training, Psychology, Handgun, Certified Firearms..., Air Force, Accident Claims, Insurance Fraud, Fraud Detection, Rifle, Shotgun, Guns, Claims Handling, Property & Casualty..., Veterans, Meteorology, Weather Radar, Federal Law Enforcement, Military, Claims Resolution, Marksmanship, Curriculum Development, Business Planning, Teaching Classes, Security, Leadership, Insurance Law, Self Defense, Computer Security, Personal Security, Weapons, Weapons Handling, Weapons Training, Microsoft Office, Website Development, Military Skills, Shooting Sports, Training, Pistol, Firearms Instruction
Education
Saint Leo University 2003 — 2011
Bachelor of Arts (BA), Psychology
Community College of the Air Force 1988 — 2000
Associate in Applied Science, Weather Technology
American Educational Institute 2010 — 2013
Senior Claims Law Associate (SCLA) insurance designation, Insurance
USAA March 2013 - Present
Air Academy Federal Credit Union September 2007 - Present
Warren Federal Credit Union June 2005 - September 2007
Skills
Information Security..., Integrity, Fraud Detection, Internal & External..., Positive Behavior..., Team Building techniques, Outstanding Public..., Efficient, Quality..., Oral & Written..., Strategic Leadership, Quick Thinker & Learner, Consumer Lending, Banking, Credit Cards, Credit, Fraud, Credit Unions, Financial Services
Education
Colorado Technical University
Associate of Science (AS), Financial Forensics and Fraud Investigation
USAA June 2010 - Present
Shobha March 2008 - November 2008
Citibank, N.A. March 2003 - January 2007
Skills
Credit, Strategy, Training, Public Speaking
Education
St. Mary's University 2012 — 2014
Master's Degree, Industrial and Organizational Psychology, 3.85
Columbia University in the City of New York 1998 — 2002
Bachelor's Degree, Economics
USAA November 2012 - Present
USAA September 2010 - November 2012
Access Idaho July 2009 - September 2010
NIC 2006 - September 2010
Utah Interactive October 2006 - July 2009
GroupLink June 2006 - October 2006
Northrop Grumman Corp December 2005 - June 2006
Ingenix March 2005 - December 2005
First Health April 1997 - February 2005
United States Air Force August 1989 - January 1997
Skills
Spring, J2EE Application..., Agile Methodologies, Java Enterprise Edition, Struts, Hibernate, C, Java, Tomcat, Web Services
Education
Columbia College 2000 — 2001
Management Information Technology, Information Technology
Amazon June 2014 - Present
USAA April 2012 - May 2014
USAA July 2011 - April 2012
US Army June 2008 - September 2009
US Army March 2006 - June 2008
US Army July 2005 - March 2006
Skills
Leadership, Operations Management, Risk Management, Project Management, Security Management, International Security, Project Planning, International Relations, Management, Strategy, Military, Army, Emergency Management, Leadership Development, Strategic Planning, Government
Education
Columbia University - School of International and Public Affairs
MPA, International Security Policy, Management, 3.59
The University of Texas at Austin - The Red McCombs School of Business
MBA
United States Military Academy at West Point
Bachelors of Science, International Relations
Pearson August 2015 - Present
conKista September 2012 - Present
JANA, Inc. December 2013 - May 2015
Nationwide Insurance March 2013 - October 2013
USAA February 2010 - September 2012
Ambassador Way Entertainment January 2009 - January 2012
InGenesis February 2008 - February 2010
US Army November 1999 - February 2008
Skills
Military, Leadership, Training, Cyber-security, DoD, Army, Management, Military Experience, Analysis, Sales, Military Operations, Counterterrorism, Technical Writing, Operational Planning, Security Clearance, Government, XML, A&R Management, Troubleshooting, Policy, Microsoft Office, Teamwork, Leadership Development, Logistics, Program Management, Team Leadership, Intelligence Analysis, Team Building, Command, Information Assurance, Public Speaking, Public Relations, Customer Service, Physical Security, Emergency Management, Security, Social Media, Military Affairs, Entertainment, Project Management, Risk Management, Strategic Planning, Operations Management, Project Planning, Information Technology, Social Networking, Coaching, Crisis Management, Critical Thinking, Business Analysis
Education
University of the Incarnate Word 2011 — 2013
Bachelor of Science (BS), Business Administration with Concentration in Information Technology
Colorado Technical University 2008 — 2010
Associate of Science (AS), Information Technology
USAA 2012 - Present
Aetna 2009 - 2012
Aetna 2006 - 2009
American Express 2005 - 2006
American Express 2003 - 2005
American Express 1999 - 2003
Schering-Plough May 1998 - August 1998
Signet Bank 1996 - 1997
First MCO 1993 - 1996
Skills
Certified Product..., Certified Product..., Strategy, Product Managers, Employee Benefits, Product Management, Product Development, Disability Insurance, Insurance, Strategic Partnerships, Health Insurance, Strategic Planning, Business Strategy, Management
Education
Columbia University - Columbia Business School 1997 — 1999
MBA
Yale University 1989 — 1993
Horace Mann 1983 — 1989
USAA September 2012 - Present
U.S. Air Force 2008 - 2009
Education
University of Management and Technology 2010 — 2011
Master, Project Management
Wayland Baptist University 2005 — 2010
Bachelors, Management
Community College of the Air Force 2004 — 2005
Associate, Human Resources
Community College of the Air Force 2002 — 2003
Associate, Munitions Systems Technology
LPL Financial July 2013 - Present
Alabama Securities Commission March 2011 - July 2013
Wachovia May 2009 - September 2010
Lakehouse Consulting, LLC 2008 - 2009
Wachovia Insurance Services Broker Dealer, Inc. 2006 - 2008
Colonial Brokerage 2002 - 2006
USAA 1998 - 2001
Skills
Investments, Securities, Banking, Securities Regulation, FINRA, Hold Series 66, Hold Series 24, Team Building, Hold Series 7, Data Analysis, Governance, Team Leadership, Microsoft Office, Contract Negotiation, Research, Writing, Alternative Investments..., Series 7
Education
Columbus State University 1987 — 1992
B.A., Communications
Bentley Allstate Insurance Agency July 2013 - Present
USAA May 2011 - Present
Progressive Insurance July 2010 - May 2011
United States April 2007 - March 2009
Progressive Insurance July 2002 - June 2005
Skills
Customer Service, Call Center, PowerPoint, Word, Excel, Sales, Insurance, Data Entry, Time Management
Education
Colorado Technical University 2010 — 2010
Doctorate, Management; Emerging Media
Colorado Technical University 2006 — 2007
MBA
National American University 2002 — 2005
BS, Business Admin
Wyle Integrated Science and Engineering Group August 2015 - Present
Wipro July 2013 - May 2015
Marathon Petroleum Company February 2013 - July 2013
BP December 2011 - February 2013
CTG February 2010 - December 2011
British Petroleum 2010 - 2011
British Petroleum 2010 - 2011
USAA June 2007 - June 2009
USAA August 2006 - June 2007
USAF 2005 - 2006
Skills
SharePoint, Agile, Visual Basic, Requirements Analysis, .NET, XML, SQL, C#, MOSS 2007, SDLC, Software Development, Quality Assurance, JavaScript, Visual Studio, Documentation, Access, Testing, HTML, UML, XP, Databases, Java, Operating Systems, Web Applications, VB.NET, InfoPath, Web Services, Software Documentation, Systems Analysis, Agile Methodologies, Microsoft Office..., Documentum, Web Development, SharePoint Designer, SSRS, Business Intelligence, ASP.NET, Business Analysis, Integration, Software Project..., SSIS, Microsoft SQL Server, SOA, Oracle, IIS, Requirements Gathering, T-SQL, Enterprise Architecture, Visio, Data Warehousing
Education
Colorado Technical University 2004 — 2006
BS, Software Engineering
Triton College June 2015 - Present
Federal Reserve Bank of New York March 2014 - January 2015
9/11 Memorial and Museum June 2013 - December 2013
Brooklyn Museum January 2013 - May 2013
The University of Texas at San Antonio September 2010 - June 2012
USAA June 2007 - February 2008
Southwest High School January 2007 - June 2007
United High School August 2005 - December 2006
H & R Block Financial Advisors September 2004 - May 2005
JPMorgan Chase & Co. October 2003 - September 2004
Skills
Museums, Museum Education, Museum Collections, Museum Planning, Educational Outreach, Anthropology, Social Sciences, Cultural Anthropology, Research, Qualitative Research, Community Outreach, Public Outreach, Art Education, Teaching, Public Speaking, Program Management, Higher Education, History, Art History, Archival Research, Spanish, Nonprofits, Curating, Grant Writing, Social Media, Editing, Texas colonial..., Archaeology, Photoshop, Strategic Planning, Series 7
Education
Columbia University in the City of New York 2012 — 2013
Master of Arts (M.A.), Museum Anthropology
The University of Texas at San Antonio 2010 — 2011
B.A., Anthropology
Texas State University-San Marcos 1992 — 1996
B.A., History
Nichols & Associates August 2013 - Present
NCiM/CROSSMARK May 2010 - August 2013
USAA July 2001 - October 2007
Skills
Customer Service, Microsoft Office, Customer Relations, Problem Solving, Non-profits, Teamwork, Writing, Public Speaking, Administration, Event Planning, Visio, Voice Over, Food Preparation, Travel Planning, Employee Management, Employee Training, Document Management, Pets, System Administration, Time Management, Administrative...
Education
Columbia College 1971 — 1972
United States Department of Defense, US Air Force June 2014 - Present
USAA November 2013 - June 2014
Intrado August 2013 - November 2013
Air Force Office of Special Investigations January 2010 - August 2013
Air Force Office of Special Investigations June 2005 - January 2010
United States Air Force March 1998 - June 2005
United States Air Force June 1993 - March 1998
Skills
Counterintelligence, Counterterrorism, Intelligence Analysis, Enforcement, Homeland Security, Criminal Investigations, Force Protection, National Security, Air Force, Interrogation, Security Clearance, Firearms, Intelligence, Physical Security, Military, Investigation, Executive Protection, Surveillance, Police, Emergency Management, Evidence, HUMINT, Criminal Justice, Command, Patrol, Security, Weapons, Private Investigations, Security Operations, Crime Prevention, Leadership, Management, Operations Management, Federal Law Enforcement, Internal Investigations, Security Management, Tactics, Military Experience, Background Checks, DoD, Protection, Personal Security, Fraud, Special Operations, Defense, Crisis Management, Vulnerability Assessment, Corporate Security, Counterinsurgency, Law Enforcement...
Education
University of Phoenix-Colorado Campus 2009 — 2015
Bachelor of Science (B.S.), Criminal Justice with Emphasis in Management
Community College of the Air Force 1997 — 2012
Associates in Applied Science, Criminal Justice
Hazelwood Central High School 1990 — 1993
High School Diploma
USAA January 2015 - Present
Edible Arrangements April 2007 - Present
USAA June 2007 - December 2008
USAA November 2005 - June 2007
USAA March 1999 - November 2005
Skills
Team Building, Change Management, Cross-functional Team..., Training, Leadership, Retail, Analysis, Process Improvement, Team Leadership, Business Strategy, Business Process..., Six Sigma, Management, Business Development, Business Analysis, Coaching, Strategic Planning, Call Centers, Selling, Operations Management, Business Planning, Start-ups, Vendor Management, CRM, Budgets, Performance Management, Leadership Development, Insurance, Forecasting, Strategy, New Business Development, Business Process, Customer Satisfaction, Marketing, Project Planning, Organizational..., Project Management, Entrepreneurship, Management Consulting, Customer Service
Education
Colorado Technical University
Business Administration - Project Mgmt
Villanova University
Six Sigma Green Belt
USAA October 2013 - Present
USAA April 2011 - September 2013
Convergys January 2010 - March 2011
PRC November 2009 - January 2010
Visa DPS June 2009 - November 2009
Compassion International March 2007 - November 2008
Compassion International March 2005 - March 2007
Bank of America January 2000 - March 2005
Fleet Credit Card Services November 1998 - January 2000
Citibank Commercial Cards October 1997 - November 1998
Skills
Call Center, Customer Service, Coaching, Customer Satisfaction, Sales Management, Administration, Inbound, Process Improvement, Operations Management, Budgeting, Team Building, Customer Relations, Strategic Planning, Budgets, System Administration, Call Centers, Inbound Marketing, Customer Experience, Great Motivator, Management, Sales, Customer Retention, Leadership, Performance Management, Training, Strategy, Program Management, Investments, Needs Analysis, Outsourcing, Sales Operations, Team Leadership
Education
Colorado Technical University 1993 — 1999
B.S., Business Management
USAA March 2014 - Present
Deluxe Corporation December 2012 - March 2014
Xerox May 2012 - November 2012
Aflac January 2012 - May 2012
Self Employed Music Teacher January 1992 - January 2011
Skills
Teaching, Microsoft Office, PowerPoint, Customer Service, Microsoft Word, Microsoft Excel, Music Education, Editing, Employee Training, Management, Sales, Time Management
Education
Pikes Peak Community College 2013 — 2014
Associate of Science (A.S.), Marketing
Colorado Technical University 2009 — 2011
Associate of Science (A.S.), Surgical Technology/Technologist
Service Corporation International 2013 - Present
USAA 2003 - 2013
BNP Paribas 1999 - 2002
Skills
Strategic Planning, Microsoft Excel, Windows, Process Improvement, Risk Management, Strategy, Financial Analysis, Economics, Investments, Finance, Portfolio Management, Forecasting, Banking, Budgets, Management
Education
The University of Texas at San Antonio
Masters, Economics
The University of Texas at San Antonio
Masters Coursework, Statistics
Columbia University in the City of New York
Bachelors, Economics
Northwestern University
Certified Financial Planner™ Certification Education Program
LHH, BJM
Randstad Technologies US August 2014 - January 2015
Self October 2012 - August 2014
AssetWorks, INC July 2012 - October 2012
Accenture November 2011 - April 2012
Robert Half Technology 2010 - 2011
E J Ward August 2010 - November 2010
USAA July 2009 - July 2010
USAA January 2008 - October 2008
Department of Education September 2007 - December 2007
United State Air Force August 2006 - January 2007
Skills
Java, XML, Databases, JBoss, C++, J2EE, Hibernate, JSP, Unix, SQL Server, C, Web Services, Software Development, Struts, JavaScript, HTML, SOA, SQL, Tomcat, Eclipse, Linux, DB2, AJAX, Spring, Windows, Servlets, Requirements Analysis, Agile, MySQL, JUnit, EJB, PL/SQL, JMS, Websphere, Web Development, CSS, UML, Programming, Perl, JDBC, OOP, Web Applications, Weblogic, Solaris, Oracle, JSF, WebSphere Application..., SDLC, JBoss Application Server, Java Enterprise Edition
Education
Colorado Technical University 2008 — 2009
Master's Degree, Inf. Tech. Mgmt
Colorado Technical University 2005 — 2006
Bachelor's Degree, Computer Software Engineering, 3.96
Texas A&M University
The University of Texas at San Antonio
Sierra Classic Custom Homes May 2014 - June 2015
Design Tech Custom Homes October 2012 - August 2013
USAA November 2010 - October 2012
Bradfield Properties February 2007 - December 2007
Skills
Series 7, Investments, Securities, Residential Homes, Loans, Financial Analysis, Asset Management
Education
Columbia College 1996 — 2000
Business, Management, Marketing, and Related Support Services
Southeastern Oklahoma State University 1982 — 1985
Business Administration and Management, General
HP July 2015 - Present
HP August 2010 - July 2015
DELTA Air Lines March 2007 - April 2010
USAA June 2004 - June 2006
UPS June 2001 - June 2004
Skills
Program Management, Leadership, Management Consulting, Organizational..., Process Improvement, Change Management, Integration, Project Management, Business Process..., Operations Management, Strategic Planning, CRM, Business Analysis, Team Leadership, Analysis, Business Process, Vendor Management, Leadership Development, Mergers & Acquisitions, PMO, Organizational..., Qualitative Research, Budgets, Market Research, Security, Organizational Design, Risk Management, Marketing Strategy, Data Analysis, Training, Research Design, Program Development, Enterprise Content..., Proposal Management, Program Evaluation, Work Flow Design, Transformations, ADKAR, Microsoft Exchange, Forecasting, Mergers, Marketing Management, Advertising Research, Product Marketing, Philosophy Of Science, Continuous Integration, Enterprise Integration, Scrum, Online Publishing, Business Transformation
Education
Colorado Technical University 2009 — 2013
Doctorate of Management (DM), Organizational Development and Change / Enterprise Info. Sys. & Technology Acceptance, A+
Colorado Technical University 2007 — 2008
Master of Science (M.S.) in Management, IT Project Management, A+
Colorado Technical University 2004 — 2006
Bachelor of Science (BS) in Business Admistration, IT Project Management, A+
USAA May 2015 - Present
American Express December 2013 - May 2015
American Express October 2011 - October 2013
Desert Valley Radiology January 2011 - September 2011
SimonMed Imaging April 2008 - January 2011
Canon Business Solutions February 2008 - March 2008
AIG Personal Lines Claims June 2001 - September 2007
Progressive Casualty Insurance Company November 1997 - June 2001
Summit Health Care April 1997 - November 1997
Aetna US Healthcare December 1995 - April 1997
Skills
Process Improvement, Insurance, Management, Cross-functional Team..., Customer Service, Claim, Healthcare, Call Centers, Claims Management, Microsoft Office, Managed Care, Team Management, Change Management, Insurance Claims, Claims, Claims Resolution, Utilization Management, ICD-9, CPT, Provider Relations, Member Services, Microsoft CRM, Lotus Notes, Mitchell Medical..., RIS, MS Project, Scheduling, Medical Management, Social Media, System Testing, Partner Relationship..., Writing, Written Communication, Business Writing
Education
Colorado Technical University 2013 — 2015
Master of Business Administration (MBA), Project Management
Colorado Technical University 2010 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Colorado Technical University 2008 — 2009
Associate of Science (AS), General Studies, 3.9
Akron Institute 1992 — 1993
Diploma, Medical Assisting
American Modern Insurance Group February 2008 - Present
USAA October 2005 - February 2008
JPMorgan Chase September 2001 - April 2005
United Health Care April 2000 - October 2001
Skills
Claim, Insurance, Liability, Customer Service, Property & Casualty..., General Insurance, Commercial Insurance, Casualty, Claims Management, Training, Property Damage, Legal Liability, Commercial Lines, Customer Satisfaction, Professional Liability, Litigation Management, Claims Resolution, Water Damage, Claim Investigation, Claims Handling, Subrogation, Property Claims, Liability Analysis, Contract Negotiation, Team Building, Negotiation, Adjustments, Health Insurance, Casualty Insurance
Education
Columbia College-Columbia Missouri 2000 — 2005
Bachelors of Business Admin, Business Management
Columbia College 2000 — 2004
Bachelor's degree, Business Administration and Management, General
Mohave High School 1994 — 1997
Diploma, General Studies
US Navy June 2015 - Present
US Navy March 2015 - June 2015
USAA December 2014 - March 2015
US Navy 2014 - 2014
Columbia College 2011 - 2013
JPMorgan Chase 2012 - 2012
US Navy 2011 - 2012
University of Mississippi 2008 - 2010
US Navy 2006 - 2007
US Navy 2002 - 2005
Skills
Investments, Data Entry, Financial Services, Pharmacy Technicians, Retirement Planning, Analysis, Healthcare, Securities, Employee Benefits, Management, Training, Finance, Risk Management, Medicine, Customer Service, Command
Education
Columbia College 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Mississippi 2008 — 2010
Bachelor's Degree, Managerial Finance
USAA February 2015 - Present
Robert Half Management Resources July 2014 - February 2015
AMCAD April 2014 - June 2014
Robert Half Technology October 2013 - April 2014
Leidos September 2013 - October 2013
SAIC March 2013 - September 2013
SAIC March 2010 - March 2013
SAIC June 2009 - June 2010
ITT Systems 2006 - 2008
CSA, Ltd August 2001 - May 2005
Skills
ITIL Certified, PMP, PRINCE2, Safety Management..., Project Planning, Environmental..., ISO 14001, Iso 9000, Green Belt, Certified Project..., Staffing Coordination, Human Resources, Military Logistics, Maintenance Management, Cross Functional Team..., Multi-Cultural Team..., Leadership, Government Contracting, Operations Management, Operational Planning, Management, Military Operations, DoD, Security Clearance, Risk Assessment, Information Assurance, Program Management, Training, Six Sigma, Continuous Improvement, Command, Earned Value Management, Army, Logistics Management, Military, Defense, Emergency Management, Quality Assurance, Government, Top Secret, National Security, Process Improvement, Air Force, Logistics, Cross-functional Team..., Military Experience, Contract Management, Intelligence, Project Management, Proposal Writing
Education
Columbia Southern University 2008 — 2010
BSBA, Project Management
USAA June 2014 - July 2015
Logistics Management Resources May 2013 - September 2013
U.S. Army April 2006 - February 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, HTML, Strategic Planning
Education
Colorado Technical University 2015 — 2017
Master of Business Administration (MBA), Human Resources Management and Healthcare Management
Columbia Southern University 2009 — 2014
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Columbia Southern University 2009 — 2013
Associate of Science (A.S.), Business
USAA September 2012 - Present
T-Mobile July 2012 - September 2012
Xerox October 2009 - July 2012
Radisson April 2008 - June 2009
Carnival Cruise Line January 2007 - April 2008
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Customer Service, Customer Satisfaction, Program Management, Team Building, Process Improvement, Call Centers
Education
Colorado Technical University 2015 — 2016
Bachelor's Degree, Business Administration and Management, General
Colorado Technical University 2013 — 2014
Associate's Degree, Business Administration and Management, General
USAA Casualty Claims AdjusterCSAA Insurance Group, a AAA InsurerJanuary 2005 - May 2011
Skills
Insurance, Microsoft Excel, Leadership, Property, Liability, Call Centers, General Insurance, Claims Management, Customer Service, Team Building
Education
Colorado Technical University 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
USAA May 2015 - Present
United States Air Force May 2013 - November 2014
United States Air Force May 2009 - May 2013
Skills
Air Force, Military, DoD, Security Clearance, Top Secret, Logistics Management, Military Experience, Military Logistics, Logistics, Operations Management
Education
Community College of the Air Force
Associate's degree, Instructor of Military Science
Embry-Riddle Aeronautical University
USAA May 2014 - Present
MainNerve LLC January 2015 - March 2015
USAA August 2013 - May 2014
T-Mobile January 2006 - August 2013
Skills
Telecommunications, Wireless, Cellular Communications, LTE, Customer Experience, VoIP, 3G, Mobile Devices, Call Center, IP, GSM, Team Leadership, UMTS, Troubleshooting, Training, Management, 4G, Technical Support, Process Improvement, Mobile Communications, Mobile Technology, CDMA, Managed Services, Product Management, Broadband, VAS, Telco, Ethernet, GPRS, 2G, WiMAX, MPLS, T1, Unified Communications, Computer Network..., Call Centers, Telephony
Education
Colorado Technical University 2011 — 2015
Bachelor of Science (B.S.), Cybercrime Investigation, 3.72
University of Phoenix 2007 — 2011
Bachelor of Business Management, Business, Management, Marketing, and Related Support Services, 3.63
USAA April 2013 - Present
Citi November 2011 - April 2013
GA State Government March 2010 - September 2011
Park Avenue Bank/Bank of Ozarks February 2007 - February 2010
Ambassador Personnel & Executive Search March 2006 - February 2007
Sud City January 2003 - December 2005
Fairfield Inn April 2001 - October 2002
Holiday Inn August 1996 - April 2001
Skills
Microsoft Office, Excel, PowerPoint, Inventory Management, Training, Accounts Payable, Customer Satisfaction, Budgets, Financial Analysis, Sales, System Administration, Marketing, Customer Service, Forecasting, Time Management, Recruiting, Microsoft Excel, Microsoft Word, Outlook, Analysis, Management, Auditing, Human Resources, Operations Management, Policy, Process Scheduler, Banking, Payroll, Project Planning, Finance, Access, Software Documentation, Risk Management, Accounting, Administration, Process Improvement, Leadership, Employee Benefits, Interviews, Administrative..., Credit, Insurance, Internal Audit, Invoicing
Education
Colorado Technical University 2014 — 2015
Master of Business Administration (M.B.A.), Project Management
Valdosta State University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Management
Georgia Military College 2004 — 2006
Associate of Arts (A.A.), Business Administration
Colorado Technical University
Arizona Army National Guard September 2014 - Present
Arizona Army National Guard November 2012 - Present
Arizona Army National Guard February 2008 - September 2014
Arizona Army National Guard January 2011 - November 2012
Arizona Army National Guard February 2009 - September 2009
MotorWeb, Inc. September 2008 - February 2009
USAA September 2007 - February 2008
USAF May 2001 - May 2007
Skills
Security+, Network+, Military, Military Experience, Top Secret, Security Clearance, Military Training, COMSEC, Spectrum Management, Information Assurance, Active Directory, Military Operations, Leadership, Troubleshooting, Networking, SharePoint, Human Resources, Sales, Time Management, Army, DoD, Air Force, Weapons, Defense, Security, Force Protection, Tactics, System Deployment, Physical Security, Help Desk Support, Government Contracting, Computer Security, Team Leadership, Government, Defence, Command, Training, Operational Planning, National Security, Program Management, Information Technology, Organizational..., Team Building, Policy, Process Improvement, CompTIA Security+, CompTIA Network+, Secret, Management, Intelligence Analysis
Education
U.S. Army Cyber Center of Excellence 2015 — 2015
25A MOS, Army Signal Officer
DeVry University 2011 — 2014
Bachelor of Science (BS), Technical Management
U.S. Army Signal Center of Excellence 2008 — 2012
25Q MOS, Multi-Channel Tranmission Systems Operator Maintainer
Community College of the Air Force 2001 — 2007
N/A, Meteorology
USAA July 2013 - Present
US Navy March 2009 - December 2012
Skills
Insurance, Claim, Customer Service, Leadership, Microsoft Excel, Property, Team Building, Microsoft Office, Outlook, Microsoft Word, PowerPoint, Claims Management, Team Leadership, Risk Management, Underwriting, DoD, Government, Operations Management, Military, Organizational..., Program Management, Public Speaking, Teamwork
Education
Columbia College 2012 — 2015
Human services, Human Services, General
USAA September 2014 - Present
Corinthian Colleges, Inc. July 2013 - August 2014
Jones International University November 2009 - July 2013
Skills
Career Counseling, Onboarding, Employee Benefits, Coaching, Higher Education, Customer Service, Leadership Development
Education
Eaglecrest High School 2000 — 2004
High School
Community College of Aurora
DHS / ICE - Homeland Security Investigations (HSI) October 2014 - Present
USAA January 2014 - September 2014
Security Contractor July 2013 - September 2014
Event Productions Company August 2011 - June 2013
United States Air Force August 2011 - July 2012
United States Air Force January 2011 - August 2011
United States Air Force June 2006 - December 2010
United States Air Force June 2006 - May 2010
Skills
Law Enforcement..., Personal Protection, Dignitary Protection, Security Clearance, Certified Firearms..., Weapons & Tactics..., Weapons, Accident Investigation, National Security, Microsoft Office, Tactics, Leadership, Law Enforcement, Criminal Investigations, Claim Investigation, Intelligence Analysis, Surveillance, Management, PowerPoint, Counterterrorism, Military Experience, Force Protection, Military Operations, Military, Security Operations, Investigation
Education
University of the Incarnate Word 2013 — 2016
Bachelor of Business Administration (B.B.A.), Project Management
University of the Incarnate Word 2013 — 2015
Associate of Arts (AA), General Studies, 3.5
Community College of the Air Force 2006 — 2012
Associate of Arts and Sciences (AAS), Criminal Justice/Police Science
Camdenton High School
JPMorgan Chase & Co. March 2015 - Present
Gunn Honda November 2014 - January 2015
USAA March 2013 - September 2014
United States Air Force November 2011 - February 2013
United States Air Force April 2009 - November 2011
United States Air Force July 2005 - April 2009
United States Air Force July 2003 - July 2005
Skills
Leadership, Customer Service, Military, Leadership Development, Security Clearance, Management, Program Management, Military Experience, Teaching, Training, Project Management, DoD, Risk Management, Government, Negotiation, Public Speaking, Team Leadership, Microsoft Office, Event Planning, Team Building, Research, Strategic Planning, Security, Outlook, Military Operations, Information Assurance, Operations Management, Operational Planning, Organizational..., Community Outreach, Air Force, Process Improvement, Data Analysis, Intelligence Analysis, Force Protection, Command, Business Analysis, Change Management, Sales, Business Strategy, Contract Negotiation, Marketing Strategy, Account Management, Human Resources, Insurance, Strategy, Sales Management, Problem Solving, Budgets, Communication
Education
Columbia Southern University 2013 — 2015
Master of Science (MSc), Criminal Justice/Law Enforcement Administration
Kaplan University 2013 — 2013
Licentiate degree, Texas Property and Casualty Adjuster
Columbia Southern University 2010 — 2012
Bachelor of Science (BSc), Information Technology
Columbia Southern University 2009 — 2010
Undergraduate Certificate, Information Technology
Community College of the Air Force 2009 — 2010
Associate of Arts and Sciences (A.A.S.), Educational/Instructional Technology
St Philip's College 2008 — 2010
Associate of Arts (A.A.), General Studies
USAA November 2014 - Present
Skills
Customer Service, Team Building, Project Management, Microsoft Excel, Management, Leadership
Education
Columbia Southern University 2013 — 2015
Bachelor's Degree, Health/Health Care Administration/Management, 3.5
Germanna Community College 2012 — 2012
Pharmacy Technician, Pharmacy Technician, 4.0
Germanna Community College 2010 — 2012
Health Services/Allied Health/Health Sciences, General, 3.0
Columbia Southern University 2009 — 2012
Associate's Degree, Business Administration and Management, General, 3.0
Humana Military Healthcare Svc September 2013 - Present
Humana Military Healthcare Services August 2012 - September 2013
USAA July 2011 - July 2012
USAF RETIRED May 1990 - June 2011
Skills
Leadership, Security Clearance, Coaching, Program Management, Management, DoD, Team Building, Military, Customer Service, Process Improvement, Training, Human Resources, Security, Policy, Military Operations, Military Experience, Employee Benefits, Defense, Government, Strategic Planning
Education
Columbia Southern University 2009 — 2010
Bachelor's Degree, Human Resources Management/Personnel Administration, General, 3.92 Graduated Magna Cum Laude
Community College of the Air Force 2005 — 2006
Associate's degree, Instructor of Technology and Military Science, 3.58 GPA
Hawaii Pacific University 2004 — 2006
Associate's Degree, Supervisory Leadership, 3.58 GPA, Graduated with Honor's
Community College of the Air Force 1997 — 2001
Associate's Degree, Associate of Applied Sciences, Small Arms Training & Maintenance, 3.58 GPA
USAA September 2010 - Present
USAA February 2007 - January 2010
USAA August 1999 - February 2007
Skills
Leadership, Public Speaking, Adult Education, Program Management, Instructional Design, Instructor-led Training, Coaching, Curriculum Design, Organizational..., Data Analysis, Change Management, E-Learning, Training, Performance Management, Team Building, Microsoft Office, Workshop Facilitation, Leadership Development, Staff Development, Employee Training, Insurance, Sales, Conflict Resolution, Executive Coaching, Research, Management, Enterprise Software, Customer Service, Performance Consulting, Analysis, Team Leadership, Nonprofits, Blended Learning, Technical Writing, Process Improvement, Needs Analysis, Call Centers, Training Delivery
Education
Colorado Technical UniversityBachelor's 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Organizational Behavior Studies, 3.99
Colorado Technical University 2009 — 2011
Associates of Applied Science, General Studies
Cargill Texturizing Solutions January 2015 - Present
Robert Half Accountemps January 2014 - Present
Spirit Halloween September 2014 - November 2014
Agilysys January 2014 - August 2014
USAA June 2012 - June 2013
Coushatta Casino Resort April 2007 - October 2008
Tantrum Day Salon January 2001 - June 2006
Skills
Microsoft Excel, Budgets, Leadership, Accounts Receivable, Accounts Payable, Customer Service, Data Entry, Financial Analysis, Strategic Financial..., Payroll, Telephone Skills, Team Building, Outlook, Microsoft Word, Food & Beverage, Food Industry, Food Service, Access, Training, Coaching, PowerPoint, Teamwork, Administrative..., Hiring, QuickBooks, Microsoft Office, Employee Relations, Human Resources, Administration, Time Management, Call Centers, Inventory Management, Insurance, Spreadsheets, Data Analysis, Team Leadership, Financial Reporting, 10 Key, Fax, Confidentiality, Interviews, Account Reconciliation, General Ledger, Inventory Control, Cash Management, NetSuite, Oracle
Education
Colorado Technical University 2012 — 2014
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, 3.74 GPA
Colorado Technical University 2012 — 2014
Master of Business Administration (M.B.A.), Accounting, 3.74 GPA
Colorado Technical University-Online 2010 — 2012
Bachelor of Business Administration (BBA), Finance, General, 3.61
American Express May 2013 - Present
American Express July 2011 - May 2013
Next Jump July 2010 - June 2011
Blackboard June 2009 - August 2009
FreshDirect February 2009 - April 2009
USAA September 2003 - April 2008
Skills
Analytics, Competitive Analysis, Strategy, Business Strategy, Product Management, Digital Marketing, Marketing Strategy, Strategic Partnerships, Data Analysis, Business Development, Cross-functional Team..., E-commerce, Project Management, Business Analysis, Management
Education
Columbia University - Columbia Business School 2008 — 2010
MBA
The University of Texas at Austin - Red McCombs School of Business 1999 — 2003
BBA, Management Information Systems/Business Honors
USAA December 2014 - Present
USAA November 2013 - Present
Bank of America November 2005 - Present
MMC Group LP February 2002 - November 2005
San Antonio Federal Credit Union August 2001 - February 2002
Skills
Proficient with MS..., Banking, Account Reconciliation, Customer Service, Analysis, Finance, Credit Cards, Team Building, Debit Cards, ATM networks, Procedure Creation, Credit Card Fraud, Training, Credit, Call Centers, Deposits, Retail Banking, Cross Selling
Education
University of the Incarnate Word 2014 — 2016
Master of Business Administration (M.B.A.), Accounting
University of the Incarnate Word 2013 — 2014
Bachelor of Business Administration (B.B.A.), Accounting, 3.6
Colorado Technical University 2009 — 2012
Bachelor of Science, Business Administration, Concentration: Managemen
USAA November 2014 - Present
Somerset ISD August 2012 - August 2014
ITT Technical Institute December 2010 - July 2012
Jr Roadrunners Youth Football Organization May 2009 - December 2010
North East ISD September 2009 - November 2010
San Antonio Sports Foundation January 2010 - May 2010
San Antonio Wolves Semi-Pro Football January 2008 - June 2008
Skills
Proficient in Microsoft..., Adobe Creative Suite, Social Media, Event Planning, Market Planning, Advertising, Market Research, Sponsorship, Account Management, Budgets, Coaching, Cold Calling, Curriculum Development, Customer Service, Editing, Facebook, Fundraising, Higher Education, Interviews, Invoicing, Leadership, Management, Marketing, Marketing Communications, Marketing Research, Marketing Strategy, Media Relations, Microsoft Excel, Microsoft Office, Microsoft Word, Newsletters, Nonprofits, Online Marketing, Outlook, PowerPoint, Press Releases, Program Management, Promotions, Public Relations, Public Speaking, Recruiting, Research, Social Media Marketing, Sales, Social Networking, Sports, Sports Management, Teaching, Strategic Planning, Teamwork
Education
Columbia Southern University 2011 — 2016
Doctorate, Business Administration
University of the Incarnate Word 2009 — 2011
Matsers of Science, Sports Management
University of the Incarnate Word 2006 — 2008
Bachelor of Science, Kinesiology
San Antonio College 2001 — 2006
Associates of Arts, Liberal Arts
HVHC Inc. August 2013 - Present
NuStar Energy Corporation June 2008 - August 2013
Banyan Group January 2010 - August 2011
Alamo PMI Chapter January 2009 - December 2010
Alamo PMI Chapter January 2008 - January 2009
Y & L Consulting October 2006 - June 2008
Alamo PMI Chapter January 2006 - January 2007
USAA October 2004 - October 2006
US Air Force 1988 - 2004
Skills
PMP, Program Management, Process Engineering, PMO, Process Development, Visio, Microsoft Office, Excel, Business Requirements, Word, Access, DMAIC, SDLC, Process Improvement, Change Management, MS Project, Business Analysis, Requirements Analysis, Project Planning, Budgeting, Risk Management, Planning, Business Intelligence, Team Leadership, Management Consulting, Business Process..., Software Project..., Cross-functional Team..., PowerPoint, Resource Management, Product Development, Agile, Vendor Management, Team Building, Problem Solving, Outsourcing, Budgets, Project Portfolio..., Microsoft Word, Project Management, Management, Six Sigma, Training, Governance, Strategic Planning, Analysis, Integration, Software Development, Quality Assurance, Software Documentation
Education
The University of Texas at San Antonio 2011 — 2013
Executive MBA, Organizational Leadership, Graduated
Colorado Technical University 1996 — 1999
MIS, Business, Summa Cum Laude
Community College of the Air Force 1998 — 2000
Associates, Vocational Teaching
Community College of the Air Force 1994 — 1998
Associates, Information Technology
USAA April 2012 - Present
Weichert Realtors 2011 - April 2012
Army Career and Alumni Program (ACAP) at Fort Myer August 2009 - December 2010
Army Career and Alumni Center (ACAP) September 2006 - July 2009
Community Christian Academy August 2004 - June 2006
Education
Columbus State University
M.S
Middle Tennessee State University
B.S
USAA January 2014 - Present
Farmers Insurance December 2011 - January 2014
US Air Force 1991 - 2011
US Air Force - MacDill AFB March 2003 - May 2004
Skills
Process Improvement, Mentoring, Military, Security Clearance, Team Building, Leadership, Problem Solving, Healthcare, Program Management, Outlook, Government, Training, Human Resources, Management, Cross-functional Team..., Troubleshooting, Negotiation, Pharmacy Automation, Pharmacy Robotics, Network Administration, Liability Analysis, Medical Liability, DoD, Customer Service, Higher Education, Education and Training, Organizational..., Analysis, Team Leadership, Operations Management, Leadership Development, Strategic Planning, Employee Training, Inventory Management, Teamwork, Project Management, Administration, Access, Quality Assurance, Customer Satisfaction, Pharmacy, Supervisory Skills
Education
Regis University 2007 — 2011
BA, Organizational Development, Magna Cum Laude
Pharmacy Technician Certification Board 1999 — 2011
CPhT, Nationally Certified Pharmacy Technician
Community College of the Air Force 2000 — 2005
AS, Pharmacy Technology
Saint Leo University 2000 — 2005
AA, Liberal Studies
Florida Community Bank 2012 - Present
Financial Management & Compliance Group 2000 - 2012
PricewaterhouseCoopers June 2010 - January 2011
USAA 2011 - 2011
Source Interlink May 2008 - May 2009
Bank of Florida 2006 - 2008
David Landau & Associates, LLC 2004 - 2006
USI Insurance 2004 - 2006
Resources Global Professionals 2003 - 2005
Sony Pictures Entertainment April 1998 - January 2000
Skills
SOX, Compliance, Risk, Internal Audit, Enterprise Risk..., Accounting, Internal Controls, Auditing, Audit, Financial Analysis, GAAP, Banking, Risk Management, Financial Reporting, Management Consulting, Process Improvement, Mergers, Due Diligence, Strategic Planning, Business Process..., Budgeting, Process Engineering, Insurance, Business Analysis, Governance, Vendor Management, IT Audit, Risk Assessment, ERP, Change Management, Customer Relations, Analysis, Forecasting, Accounts Payable, Team Building, Policy, Acquisition Integration, Financial Modeling, Excel, Corporate Governance, Sarbanes-Oxley Act, Finance, Financial Risk, Management, Business Process, Account Reconciliation, Financial Audits, Customer Service, SEC filings, Executive Management
Education
Columbia University in the City of New York 1983 — 1988
BA, Economics, PreMed
USAA November 2013 - Present
Texas Army National Guard May 2007 - Present
Edward Jones January 2012 - August 2013
United States Marine Corps August 2000 - May 2006
Skills
Series 7, Series 66, Life & Health Insurance..., Active Top Secret..., Military, Intelligence Analysis, Weapons, Uniform Combined State..., Retirement Planning, Army
Education
Columbia College 2008 — 2010
Master's degree, Business Administration and Management
Northwood University 2004 — 2008
Bachelor of Business Administration, Business Administration and Management
Gimmal Group Inc. June 2007 - Present
Green Commercial Realty and Consulting 2010 - 2015
USAA June 2000 - June 2007
G.A,. Sullivan 1999 - 2000
Skills
SharePoint, Enterprise Software, IT Strategy, Business Analysis, Integration, Project Management, Enterprise Architecture, Content Management, Consulting, E-commerce, Document Management, Governance, Enterprise Content..., Management, Records Management, Requirements Analysis, Content Assessment, Content Migration, SDLC, Business Process..., Software Development
Education
Roosevelt University 1988 — 1989
Bachelors, Computer Science
Community College of the Air Force 1979 — 1989
Associates, Intelligence Collection
USAF Noncommissioned Officer Leadership School 1988 — 1988
John Levitow Award, Leadership
Walden University November 2013 - Present
Xerox Business Services 2013 - October 2013
Colorado Technical University April 2013 - June 2013
Barclays Bank, Rapid Refill Ink, Examiner.com July 2011 - March 2013
Colorado Springs Utilities August 2008 - June 2011
American Cancer Society October 2007 - August 2008
USAA September 2005 - October 2007
Alternative Lending of Colorado February 2005 - September 2005
United States Air Force August 1980 - February 2005
Skills
Certified Instructor of..., Distiguished Graduate..., Program Management, Customer Service, Process Improvement, Team Building, Leadership, Team Leadership, Human Resources, Military, Coaching, Management, Staff Development, Leadership Development, Sales, Budgets, Strategic Planning, Access, Marketing, Training, Employee Training, Business Process..., Analysis, Inventory Management, Operations Management, Public Speaking, Time Management
Education
Walden University 2012 — 2016
Doctor of Business Administration, Entrepreneurship/Entrepreneurial Studies
Colorado Technical University 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, 4.0
Capital Group October 2014 - Present
ISSA Alamo Chapter January 2015 - Present
Natalia Veteran's Memorial Library Foundation August 2014 - Present
Capital Group December 2010 - December 2014
Capital Group July 2007 - December 2010
ISSA Alamo Chapter January 2009 - December 2009
USAA September 1997 - July 2007
Rothe Development, Inc. January 1997 - September 1997
United States Air Force April 1989 - January 1997
Skills
CISSP, ITIL, Security, Risk Mitigation, IT Service Management, IT Management, Data Center, Incident Management, Risk Management, IT Operations, Risk Assessment, Compliance, Process Improvement, Information Security..., Mainframe, Disaster Recovery, Information Security, Management, Leadership, Service Delivery, Information Technology, Vendor Management, Data Security, Vulnerability Assessment, Business Continuity, IT Strategy, Computer Security, ISO 27001, Incident Response, Infrastructure, Network Security, IT Audit, Enterprise Architecture, PCI DSS, Servers, Business Continuity..., Software Development, SDLC, Software Documentation, Project Planning, Integration
Education
SANS Institute 2006 — 2010
GIAC certifications, infosec
The University of Texas at San Antonio 2004 — 2009
MBA, Business & Infrastructure Assurance
Park University 1994 — 2000
B.S., Dual degree in Management & Computer Info Systems
Community College of the Air Force 1992 — 1994
Associate of Arts and Sciences (A.A.S.), Applied Information Systems
USAA February 2015 - Present
USAA August 2014 - February 2015
M4 Solutions July 2013 - February 2015
HBO November 2010 - December 2012
KPMG March 2010 - October 2010
HSBC August 2007 - August 2008
Bear Stearns May 2003 - April 2007
ManpowerGroup February 2001 - September 2002
SpiderFuel.com 1999 - February 2001
UBS March 2000 - October 2000
Skills
Business Analysis, Project Management, Finance, Project Plans, Visio, Fixed Income, SDLC, Vendor Management, Technical Requirements, Risk Management, Requirements Analysis, Process Improvement, Software Documentation, Management, Analysis, Strategy, Business Intelligence, Leadership, Agile Methodologies
Education
Mercy College 2000 — 2002
Masters
University of Maryland University College 1996 — 1999
Bachelors
University of Maryland University College 1996 — 1999
Associates of Applied Science
Community College of the Air Force 1996 — 1998
Associate of Arts
ING Direct US July 2008 - Present
ING DIRECT USA October 2001 - July 2008
USAA June 1999 - July 2001
Cache Box, Inc. October 1997 - June 1999
CSS Group, Inc. July 1996 - October 1997
United States Air Force August 1985 - November 1996
Skills
Blackberry Enterprise...
Education
Community College of the Air Force 1985 — 1996
Texas A&M University - Kingsville 1990 — 1992
Northeastern University
BS in Information Technology
USAA February 2015 - Present
USAA May 2012 - February 2015
Merrill Lynch 2002 - October 2012
American Express 1997 - 2001
American Express 1996 - 1996
American Express 1993 - 1995
American Express 1990 - 1992
American Express 1988 - 1990
American Express 1986 - 1988
Skills
Marketing Strategy, Market Research, Marketing Communications, Integrated Marketing, Product Marketing, Database Marketing, CRM, Public Relations, Sales Operations, Partnership Marketing, Series 7, Financial Services, Wealth Management, Segmentation, Retirement, Mutual Funds, Relationship Management, Investments, Series 63, Analytics
Education
Columbia University - Columbia Business School 1984 — 1986
MBA, Marketing
Middlebury College 1978 — 1982
BA, Political Science, American Literature
Newark Academy 1976 — 1978
High School, English
USAA May 2009 - June 2014
ING Funds 2004 - 2008
ING Funds 2004 - 2008
Fidelity Investments 1996 - 2002
Fidelity Investments 1994 - 1996
Bankers Trust 1986 - 1994
Skills
Mutual Funds, Fixed Income, Investments, Portfolio Management, Asset Management, Asset Allocation, Wealth Management, Series 7, Series 24, Series 66
Education
Columbia University - School of International and Public Affairs
Masters of International Affairs & Certificate, East Asian Institute, Chinese Studies
Fordham Gabelli School of Business
MBA, Finance
University of Wisconsin-Madison
Bachelor of Arts, History
eviCore healthcare September 2014 - Present
TriWest Healthcare Alliance October 2008 - April 2013
USAA January 2004 - February 2008
Skills
Customer Relations, PowerPoint, Microsoft Office, Inventory Management, Writing, Budgeting, Customer Service, Problem Solving, Team Leadership, Scheduling, Customer Satisfaction, Training, Microsoft Excel, Retail, Leadership, Outlook, Time Management, Access, System Administration, Process Scheduler, Microsoft Word, Data Entry, Call Centers, Social Networking, Windows 7, Troubleshooting, Organizational..., Project Management, Insurance, Team Building, Process Improvement, Data Analysis, Coaching, Quality Assurance, Public Speaking, Strategic Planning, Operations Management, Project Planning, Leadership Development, Sales, Research, Change Management, Community Outreach, Nonprofits, Fundraising, Social Media, Invoicing, Administration, Purchasing, Healthcare
Education
Colorado Technical University 2009 — 2012
Master's degree, Management, 3.65
Colorado Technical University 2005 — 2011
Bachelors Science, Criminal Justice, 3.63
Pikes Peak Community College 1998 — 2001
Associate of Applied Sciences (AAS), Paralegal
Department of the Air Force January 2007 - Present
United States Air Force 2013 - 2014
USAA 2006 - 2007
United States Air Force 2001 - 2005
United States Air Force 2001 - 2005
United States Air Force 2001 - 2005
Skills
DoD, Air Force, Analysis, Army, Command, Contract Management, Defense, Earned Value Management, Electronic Warfare, FAR, Federal Government, Government Contracting, Government, Government Procurement, Information Assurance, Intelligence, Intelligence Analysis, Management, Leadership, Military, Military Experience, Military Operations, National Security, Navy, Operational Planning, Operations Management, Policy, Process Improvement, Process Scheduler, Procurement, Program Management, Project Management, Project Planning, Proposal Writing, RFP, Risk Management, Security Clearance, Strategic Planning, System Administration, Systems Engineering, Team Building, Team Leadership, Top Secret, Training
Education
Colorado Technical University 2005 — 2008
Bachelors of Science, Project Management
Colorado Technical University 2005 — 2008
Bachelors of Science, Business Administration-Management
Colorado Springs Police Department March 2014 - Present
City of Colorado Springs April 2012 - March 2014
The Law Office of Ted Bills 2008 - April 2012
Exploration Films August 2008 - February 2009
Self Employed September 2003 - January 2008
Pagecafe Internet Consulting 2000 - 2008
USAA January 1985 - September 2003
Skills
Arbitration, Contract Negotiation, Legal Research, Litigation, Management, Personal Injury, Pleadings, Trials
Education
Colorado Technical University
Graphic Arts
USAA January 2012 - Present
USAA October 2006 - January 2012
SkillStorm June 2005 - October 2006
United States Air Force July 1984 - June 2005
Skills
Requirements Management, Requirements Analysis, Java, Disaster Recovery, Cloud Computing, Hybrid Cloud, Project Management, Storage Area Networks, Risk Assessment, Electronics, Active Directory, Architecture, CISSP, Cisco IOS, Computer Security, Computer Hardware, Data Center, Telecommunications, Troubleshooting, Virtualization, Leadership, Integration, Management, Information Technology, Information Assurance, ITIL, IT Operations, IT Management, Cross-functional Team..., Operating Systems, Process Improvement, Program Management, Technical Support, Testing
Education
Park University 2005 — 2013
Bachelor of Science (BS), Computer/Information Technology Administration and Management, 3.892
Community College of the Air Force
Associate of Science (A.S.), Electronic Systems Technology, 3.9
USAA October 2013 - Present
Synovus May 2012 - Present
E*TRADE Financial December 2011 - February 2012
First Command Financial Planning July 2010 - September 2011
Humana October 2007 - April 2009
Skills
Retirement Planning, Retirement, Disability Insurance, Long Term Care, Financial Planning, Insurance, Employee Benefits, Strategic Financial..., Life Insurance, Long-term Care, Investment Strategies, Investments, Risk Management, Series 63, Series 6
Education
Columbus State University 2012 — 2014
Bachelor, Business Admin
Caliber Home Loans August 2015 - Present
Envoy Mortgage April 2015 - August 2015
USAA September 2014 - April 2015
Wells Fargo Home Mortgage November 2013 - November 2014
Wells Fargo May 2009 - October 2013
Wachovia/World Savings 2000 - 2008
World Savings 2000 - 2008
Skills
Underwriting, Mortgage Lending, Credit, Auditing, Loans, FHA DE certified, correspondent lending, conventional..., FHA, Loss Mitigation, Refinance, Credit Analysis, Residential Mortgages, Mortgage Underwriting, Management, Consumer Lending, Banking, FHA Financing
Education
University of Cincinnati 1987 — 1991
BBA, Management
Columbus State
Associates 1995-1997, Sign Language Interpretting
USAA April 2007 - Present
Skills
SDLC, Release Management, Quality Center, Business Analysis, SharePoint, Software Project..., Quality Assurance, IT Service Management, IT Strategy, Configuration Management, Change Management, Agile Project Management, ITIL, Program Management, Requirements Gathering, Process Improvement, Business Requirements, Requirements Analysis, Agile Methodologies, Project Management, PMO, Business Process, Waterfall, IT Management, Vendor Management, Leadership, Project Planning, Management
Education
Colorado Technical University 2005 — 2006
Master IT Security, IT Security Management
Northern Michigan University 2001 — 2005
CIS, Info. Systems
USAA August 2003 - Present
Aesbus Knowledge Solutions July 2002 - December 2002
COMSYS August 2001 - June 2002
ChannelPoint March 2000 - June 2001
MCI/WorldCom September 1997 - March 2000
Skills
Information Architecture, Wire Framing, Requirements Analysis, User Experience, User Interface Design, Technical Writing, Usability Testing, Heuristic Evaluation, Agile Methodologies, User-centered Design, Accessibility, User Experience Design, CSS, Experience Design, Wireframes, Interaction Design, Usability, Rapid Prototyping, Usability Engineering, Web Analytics, User Scenarios, User Interface
Education
Colorado Technical University 2004 — 2005
Certificate, Project Management
University of Washington 1992 — 1993
Certificate, Technical Communication and Editing
Washington State University 1988 — 1992
Bachelor of Arts (B.A.), English/Business
USAA June 2010 - Present
Wachovia August 2006 - February 2009
World Savings January 2002 - August 2006
World Savings January 1999 - January 2002
U.S. Air Force January 1976 - January 1997
Skills
Management, Loans, Mortgage Lending, Business Process, MS Project, Testing, General Ledger
Education
University of Phoenix 2009 — 2010
Business Administration and Management, General
Community College of the Air Force 1981 — 1989
Associates of Science, Administrative Management
Serco Inc. August 2015 - Present
Colorado Governor's Office of Information Technology June 2014 - August 2015
Guardian Inc. May 2013 - June 2014
USAA January 2010 - December 2010
Family Healthcare Associates LLD May 2005 - February 2010
United States Air Force May 2000 - April 2005
Skills
Air Force, Information Assurance, Computer Repair, Organizational..., Microsoft Office, DoD, Military Experience, Operational Planning, Windows, Vulnerability Assessment, Security Clearance, Command, National Security, Electronic Warfare, Electronics, Troubleshooting, Computer Hardware, Radio, Test Equipment, Intelligence, Electronics Technology, Microsoft Operating..., Enterprise Architecture, LAN-WAN, Signal Flow, C++ Language, IT Hardware Support, IT Risk Management, Network Security, Networking, Security Management, Information Security, Computer Security, Information Technology
Education
Colorado Technical University 2012 — 2014
Master of Science (M.S.), Computer Science - Computer System Security, 3.89
University of Colorado at Colorado Springs 2006 — 2009
Bachelor of Science (BS), Biology
Pikes Peak Community College 2005 — 2007
AS, Sciences
Community College of the US Air Force 2001 — 2005
AAS, Electronic Systems Technology, Passed All
Phixios August 2015 - Present
Fiserv September 2014 - August 2015
USAA April 2012 - April 2014
U.S. Global Investors, Inc October 2007 - May 2012
Invesco US January 1999 - September 2007
Skills
Mutual Funds, Compliance, Financial Analysis, Data Analysis, Reconciliations, Escheatment, Trade Analysis, Create Queries, Forms..., Broker Dealer..., NSCC FundSERV, Defined Contribution, Analysis, Cash Management, Financial Services, Microsoft Excel, Account Reconciliation, Alternative Investments, Customer Service, Equities, Financial Modeling, Fixed Income, Investments, Microsoft Office, Portfolio Management, Process Improvement, Project Management, Relationship Management, Securities, Series 63, Trading, Valuation
Education
University of the Incarnate Word 2009 — 2011
Bachelor of Arts, Organizational Leadership
Colorado Technical University 2013 — 2016
Master’s Degree, Project Management, 3.70
San Antonio College 2008 — 2009
Army Sustainment Command January 2012 - January 2015
USAA 1996 - 2013
21st Theater Sustainment Command February 2010 - January 2012
16th Sustainment Brigade July 2007 - January 2010
7th Corps Support Group December 2006 - July 2007
71st Corps Support Battalion January 2005 - November 2006
US Army 1998 - 2004
US Army 1998 - 2004
7th SFG(A) 1992 - 1994
Skills
Army, Security Clearance, Military Operations, Military, Command, Force Protection, Military Experience, Special Operations, Operational Planning, DoD, Afghanistan, Military Training, Personnel Supervision, Security, Organizational..., Supervisory Skills, Leadership, Security+, Contingency Planning, Military Logistics, Top Secret, Combat, National Security, Counterinsurgency, Government Contracting, Security Management, Weapons, Emergency Management, Readiness, Logistics, Physical Security, Logistics Management, Defense, Operations Management, Counterterrorism, Surveillance, Reconnaissance, Government, Exercises, Homeland Security, Crisis Management, Intelligence, Enforcement, Intelligence Analysis, Leadership Development, Program Management, Security Operations, Aviation, Military Liaison, Helicopters
Education
Force Management Course 2010 — 2010
Organizational Structure and Force Design
KEYSTONE Course 2010 — 2010
Strategic Management
Columbia Southern University 2006 — 2009
MBA, Project Management
USASMA 2004 — 2004
Park University 2000 — 2004
Bachelors of Science, Management and Human Resources Management
City College of Chicago 1997 — 2000
AAS, Business Management
David and Bet Clear Properties November 2006 - Present
USAA April 2005 - October 2006
Skills
Fiction, Fiction Writing, Novels, Non-fiction, Creative Writing, Books, Short Stories, Published Author, Freelance Writing, Copy Editing, Blogging, Editing
Education
Community College of Rhode Island 1994 — 1996
Associate of Arts (A.A.)
Prescott College 1986 — 1987
Bachelor of I can't afford this school
AJ Travel the World with Pride April 2015 - Present
AJ Travel the World with Pride November 2014 - April 2015
Renaissance Travel and Events November 2013 - November 2014
USAA April 2004 - April 2009
USAA April 2004 - April 2009
Rio Salado College January 2007 - October 2008
Jane Lathrop High School 2001 - 2002
On The Border, Macaroni Grill & Chili's, Scarborough Company 1998 - 2001
Skills
Training, Management, Leadership Development, Coaching, Teaching, Public Speaking, Personal Development, Community Outreach, Insurance, Employee Training, Travel Management, Leisure Travel, Travel Planning, Sales, Process Improvement, Customer Service, Team Building, Leadership, Strategic Planning, Event Planning
Education
Columbia College
BA, Psychology
Ottawa University
Masters of Education, School Psychology & Certification
University of California, Davis
Psychology, Industrial-Organizational Psychology
USAA June 2015 - Present
USAA April 2014 - July 2015
L-3 Communications March 2013 - November 2013
Headquarters Air Force (AF), Pentagon June 2009 - March 2013
Headquarters AF Special Operations Command June 2002 - June 2009
United States Air Force August 1987 - June 2002
Skills
Information Assurance, Instructional Design, Technical Writing, Air Force, National Security, Organizational..., Aviation, Instructor-led Training, Combat, Security, Force Protection, Radar, Special Operations, Military Operations, Top Secret, UAV, Management, Aerospace, Surveillance, SIGINT, Weapons, Program Management, Military Training, Briefing, Counterintelligence, Intelligence, Operational Planning, Policy, Cross-functional Team..., Counterterrorism, Command & Control, Aircraft, Defense, Reconnaissance, Systems Engineering, Aircraft Maintenance, Tactics, Homeland Security, Analysis, Electronic Warfare, Proposal Writing, Earned Value Management, Military Aviation, Training, Leadership, Government Contracting, Flight Safety, Project Planning, C4ISR, Sensors
Education
Embry-Riddle Aeronautical University 1996 — 2013
Bachelor of Science (BS), Aeronautics/Aviation/Aerospace Science and Technology, General, Senior
Community College of the Air Force 2000 — 2005
Associate of Science (AS), Electronic Systems Technology
Community College of the Air Force 2000 — 2005
Associate of Science (AS), Air and Space Operations Technology
Guidance Software August 2011 - Present
USAA August 2010 - August 2011
ISSA Alamo Chapter January 2005 - December 2010
USAA June 2007 - August 2010
SANS October 2009 - January 2010
USAA June 2005 - June 2007
Abacus Technology June 2000 - March 2005
United States Air Force April 1978 - August 2000
Skills
Access, Computer Forensics, CISSP, Information Security, Information Security..., Computer Security, Information Assurance, EnCase, eDiscovery, CyberSecurity, EnCE, Enterprise Software, Risk Assessment, Physical Security, Security, Intrusion Detection, Security Awareness, Forensic Analysis
Education
Texas Lutheran University
BBA, Accounting
Community College of the Air Force
AAS, Management Information Systems
International Development Solutions November 2014 - Present
International Development Solutions March 2012 - November 2014
USAA February 2011 - February 2012
El Paso County Sheriff's Office June 2007 - February 2011
Federal Reserve Bank of Kansas City, Denver Branch January 2006 - June 2007
United States Army and Air Force September 1995 - January 2006
Skills
Weapons, Enforcement, Protection, Police, Physical Security, Personal Security, Firearms, Military, Investigation, Security Operations, Personal Protection, Counterterrorism, Executive Protection, Tactics, Patrol, Force Protection, Close Protection, Surveillance, Intelligence, Homeland Security, Law Enforcement..., Army, Intelligence Analysis, Security Clearance, Security Management, Criminal Investigations, Corporate Security, Security Training, First Aid, Self Defense, Criminal Justice, Program Management, Report Writing Skills, Employee Training, CCTV, Crime Prevention, Evidence, Tactical Operations, Crisis Management, Weapons Training, Military Experience, PSD, Communication Skills, Defensive Tactics..., Emergency Services, Active Shooter, Asset Protection, Counterinsurgency, Risk Assessment, Law Enforcement
Education
Colorado Technical University
BS, Criminal Justice
Hackettstown High School 1989 — 1993
Colorado Technical University
Criminal Justice/Law Enforcement Administration
USAA February 2010 - Present
EXPRESS July 2002 - October 2009
Skills
Training, Management, Insurance, Risk Management, Financial Analysis, Analysis, Leadership, Business Analysis, Underwriting, Process Improvement, Access, Microsoft Excel, Recruiting, Property & Casualty..., Customer Service, Strategic Planning
Education
Columbia Southern University 2010 — 2012
Master of Business Administration (M.B.A.), Human Resources Management
Norfolk State University 2001 — 2005
BA, Political Science
Norfolk State University 2001 — 2005
Paralegal Certification
Delta College 1998 — 2001
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
USAA May 2014 - Present
NCI, Inc. October 2013 - May 2014
Abacus Technical Solutions Inc. August 2012 - October 2013
Goldbelt Raven February 2012 - August 2012
USAF 2004 - January 2012
United States Air Force 2004 - January 2012
Skills
Sec+ Certified, CCNA Boot Camp, A+ Boot Camp, System Administration, Software Installation, SDLC, Security, Microsoft Exchange, Technical Support, Information Technology, Analysis, Active Directory, Security, Windows Server, Help Desk Support, Windows, Security Clearance, DoD, Windows XP, Remote Desktop, Windows 7, Disaster Recovery, System Deployment
Education
Park University
Bachelor of Science (BS), Management Information Systems, General
Community College of the Air Force 2005 — 2010
A.A.S. Information Systems Technology, Information Technology
PNC May 2013 - Present
Advanced Technical Intelligence Center (ATIC) January 2013 - May 2013
PNC December 2011 - October 2012
USAA September 2010 - July 2011
SercoUSAG October 2008 - April 2010
Dell Financial Services May 2007 - June 2008
Dell Financial Services August 2006 - May 2007
Dell June 2006 - August 2006
Dell October 2005 - June 2006
Skills
Salesforce.com, CRM, Intelligence Analysis, Imagery Analsis, Security Clearance, DoD, Technical Course..., Customer Service, Human Resources, Management, National Security, Military, Army
Education
Columbia Southern University 2010 — 2013
Master's degree, International Management, 4.0/4.0
University of Central Oklahoma 2000 — 2005
Bachelor, Sociology/Criminal Justice, 3.51/4.0
Advanced Technical Intelligence Center
USAA April 2007 - Present
Skills
Call Center, Insurance, Call Centers, Customer Experience, Underwriting, Leadership, Team Building, Process Improvement, Customer Service, Risk Management
Education
Colorado Technical University 2010 — 2011
Master of Business Administration (MBA), emphasis on insurance and risk management, 4.0
Stephen F. Austin State University 1972 — 1976
Bachelor of Arts (B.A.), French & Business, 3.4
USAA May 2011 - June 2013
US Navy April 2000 - April 2009
Skills
Accounting, Financial Analysis, Microsoft Excel, Finance, Financial Accounting, Analysis, Tax, Account Reconciliation, Accounts Payable, Customer Service, Financial Reporting, Auditing
Education
Texas State University 2010 — 2011
Master of Business Administration (MBA), Accounting and Finance
Columbia College Chicago 2006 — 2008
Bachelor of Science (B.S.), Business Administration
Baptist Health System December 2012 - Present
West Corp July 2012 - Present
Schertz, Cibolo September 2010 - May 2012
Pace Americas (Volt) August 2011 - November 2011
United Services Automobile Association June 2004 - January 2008
USAA October 2003 - May 2004
USAA September 1998 - October 2003
USAA January 1989 - September 1998
Skills
Benefits Administration, Payroll, Onboarding, Employee Benefits, Performance Appraisal, FMLA, Orientation, Payroll Processing, Administration, Microsoft Office, Customer Service, Background Checks, Employee Handbooks, Compensation, Benefits, HR Policies, New Hire Orientations
Education
Colorado Technical University 2008 — 2011
BSBA, Business Management, 3.88
Colorado Technical University 2008 — 2011
A.S; Associate of Science, General Studies
D. O. McComb & Sons May 2014 - Present
Indiana Wesleyan University June 2008 - Present
Tree of Life Bookstores LLC June 2011 - May 2014
Jones Potato Chip Co. February 2007 - June 2011
USAA March 2006 - December 2006
Farmers Savings Bank August 2004 - February 2006
Farmers State Bank November 1999 - August 2004
United States Air Force January 1987 - December 1999
Skills
Finance, Public Speaking, Customer Service, Event Planning, Teaching, Leadership, Higher Education, Nonprofits, Microsoft Excel, Staff Development
Education
University of La Verne 1995 — 1996
MS, Business Management
Wayland Baptist University 1992 — 1995
BS, Business Administration
Community College of the Air Force 1988 — 1990
AAS, Financial Management
USAA November 2014 - Present
USAA October 2012 - Present
Crosby Corporation September 2006 - October 2012
Lamar University December 2004 - July 2006
Skills
Learning Management, ADDIE, E-Learning, Flash, Distance Learning, Learning Management..., Needs Analysis, Instructional Technology, Web Development, HTML 5, MySQL, SharePoint Designer, SCORM, Training Delivery, Xcode, Instructional Design /..., PHP, jQuery, InfoPath Forms, Experience API, Mobile Learning, Usability, Visual C#, Blended Learning, Instructional Design, HTML, Captivate, HTML5, Management, JavaScript
Education
Colorado Technical University 2009 — 2011
Master of Business Administration (M.B.A.), Computer Science
Colorado Technical University 2008 — 2010
BBA, Information Technology
Lamar University 2006 — 2008
MS, Computer Science
USAA July 2013 - Present
East Gate Missionary Baptist Church May 2004 - Present
TEKsystems December 2011 - July 2013
Verizon August 1997 - September 2011
Skills
Data Warehousing, ETL, Data Integration, Datastage, Data Modeling, Enterprise Architecture, Informatica, Architecture, Data Warehouse..., SDLC, DB2, Software Project..., Integration, Requirements Analysis, Agile Methodologies, Unix, Databases, Microsoft SQL Server, Testing, Software Development, Oracle, Business Intelligence, Architectures
Education
Colorado Technical University 2011 — 2015
Bachelor of Science, Information Technology
Medtronic June 2015 - Present
Medtronic December 2012 - Present
USAA November 2007 - July 2008
United States Air Force March 1987 - October 2007
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Teamwork, Customer Service, English, Research, Social Media, Human Resources, Public Speaking, Time Management, Access, Recruiting, Personnel Management, Leadership Development, Training, Leadership, Employee Relations, Program Management, Team Building, Process Improvement, Organizational..., Policy, Administration, Employee Training, Team Leadership, Analysis, Software Documentation
Education
University of the Incarnate Word 2012 — 2013
Master of Arts in Adminstration (MAA), Organizational Development, Graduate, May 2013
University of the Incarnate Word 2010 — 2012
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Community College of the Air Force 2004 — 2007
Associate's degree, Human Resources Management/Personnel Administration, General
Community College of the Air Force 1987 — 2004
Associate of Arts and Sciences (A.A.S.), Aerospace Ground Equipment Technology
USAA July 2013 - Present
USAF RETIRED February 2013 - October 2013
Headquarters United States Central Command (USCENTCOM) June 2012 - February 2013
Headquarters Air Education and Tranining Command July 2008 - June 2012
Combined Joint Special Operations Task Force -- Arabian Penninsula October 2010 - March 2011
Headquarters 13th Air Force July 2007 - July 2008
Air Force Personnel Center July 2003 - July 2007
Multi-National Forces Iraq January 2006 - March 2006
USAF, 21st Communications Squadron June 2001 - July 2003
Skills
Network Defense, Security Clearance, Project Management, IT Security Policies, Cross-functional Team..., IT Security Operations, Microsoft Office, IT Security Assessments, Project Planning, Leadership, IT Security Best..., Electronics, Enterprise Architecture, Problem Solving, IT Operations, HP Openview, Visio, Team Management, Network Administration, Firewalls, Intrusion Detection, Intranet, Risk Management, Operations Management, E-Learning, Hardware, Internet, Innovation, Strategic Planning, Virtualization, Windows Server, Web Services, YouTube, Youth Mentoring, Team Building, Security+, Information Security..., Physical Security, IT Solutions, CMMI Level 5, Military
Education
St. Mary's University 2003 — 2005
Master of Science (M.S.), Computer Information Systems, 3.89
Community College of the Air Force 1999 — 2000
Associate of Science (A.S.), Transportation/Logistics Mobility Management
Wayland Baptist University 1995 — 1997
Bachelor of Applied Science (B.A.Sc.), Occupational Studies in Electronics Engineering Technology, 3.5
National Institute of Technology, San Antonio 1989 — 1991
Associate of Applied Science, Electronics Engineering Technology
USAA
Skills
Project Management
Education
Colorado Technical University 2002 — 2006
Bachelor of Science, Project Management
USAA October 2014 - Present
Citi January 2012 - October 2012
Alltel communications June 2011 - November 2011
Advantage Staffing July 2010 - February 2011
RE/MAX January 1994 - January 2008
RE/MAX January 1994 - January 2008
Gus Galloway Real Estate January 1994 - January 1998
GE January 1991 - January 1994
GE January 1991 - January 1994
BancBoston Mortgage Corporation January 1989 - January 1991
Skills
Recruiting, Human Resources, Payroll, Real Estate, Employee Relations, Outlook, Customer Service, Sales, Microsoft Excel, Data Entry, Microsoft Word, PowerPoint
Education
Colorado Technical University 2012 — 2014
Master of Business Administration (M.B.A.), Finance and Financial Management Services, 3.97
Colorado Technical University 2010 — 2012
Associate Science Paralegal; Bachelor Degree; line, Business Administrative; Human Resources
Colorado Technical University 2010 — 2012
Bachelor's Degree, Human Resources, 3.97
Colorado Technical University 2009 — 2011
A.S., paralegal
Central Florida Community College 1993 — 1994
Associate of Science, paralegal
Esurance July 2005 - January 2012
Liberty Mutual Insurance May 2004 - July 2005
USAA October 2000 - March 2004
Skills
Insurance, Call Centers, Training, Homeowners
Education
Colorado Technical University 2009 — 2012
Associate of Science (AS), Business Administration and Management, General
Alfa Insurance May 2006 - Present
Prices Collision Centers July 2004 - May 2006
USAA 1999 - 2004
Allstate 1996 - 1999
State Farm 1985 - 1996
Skills
Claims Management, Property & Casualty..., Liability, Subrogation, Property Damage, Claim, Insurance, Legal Liability
Education
Columbia State Community College
Internet Technology
USAA August 2012 - Present
T. Rowe Price August 2007 - May 2011
T-Mobile March 2005 - June 2007
US Army July 2001 - July 2005
Skills
Banking, Mutual Funds, Investments, Credit, Corporate Finance, Process Improvement, Microsoft Excel, AML, Loans, Access, Leadership, Data Analysis, Project Management, Microsoft Office, Outlook
Education
Colorado Technical University 2004 — 2006
MBA, Project Management
Freed-Hardeman University 1995 — 1999
Business, Finance
USAA September 2015 - Present
University of Phoenix September 2014 - June 2015
United States Army April 2004 - October 2014
US Army February 2001 - March 2004
US Army October 1994 - January 2001
Skills
Army, Military Recruiting, Human Resources, Marketing, Interviewing Skills, Prospecting Skills, Telephone Skills, Interpersonal..., Military Experience, Operational Planning, Microsoft Office, Mentoring, Career Counseling, Leadership, Team Building, Motivated self-starter, Highly Dedicated, Training, Recruiting, Time Management, Military, Staff Development, Organizational...
Education
Southern New Hampshire University 2015 — 2016
Master of Science (M.S.), Human Resource Management
Syracuse University
Certificate, Human Resources
Syracuse University
Certificate, Project Management
Columbia Southern University 2009 — 2012
Bachelor of Science (BS), Hospitality and Tourism
Columbia Southern University
Certificate, Hospitality and Tourism
The Travel Institute
National TAP Test Certificate
Columbia Southern University
Associate of Arts and Sciences (A.A.S.), Business
Allied Business Schools
Certificate, Hotel and Restaurant Management
USAA August 2011 - Present
USAA January 2011 - Present
Dell/Wells Fargo Investment Firm January 2013 - January 2013
AT&T March 2011 - July 2011
AT&T January 2011 - January 2011
Target March 2008 - September 2010
Target January 2008 - January 2010
LACKS FURNITURE January 2004 - January 2005
Skills
Information Technology, Troubleshooting, Ability to work..., Organization Mission..., Inter-Organizational..., Proficient with..., Great Customer Service, Creating Schedules, Front-Office Operations
Education
DeVry University 2006 — 2010
Associates of Applied Science (AS), Electronics & Computer Technology
DeVry University 2006 — 2010
Bachelors of Science (BS), Technical Management
Keller Graduate School of Management of DeVry University 2006 — 2010
Bachelor of Applied Science (BASc), Electronics and Computer Technologies
Community College of the Air Force 2005 — 2007
Technical degree, Aircraft Electrical and Environmental (Journeyman)
USAA March 2014 - Present
Skills
Military, Leadership, Command, Microsoft Office, Operational Planning, Training, Government, Team Leadership, Customer Service, Public Speaking, Program Management
Education
Colorado Technical University
Master of Business Administration (M.B.A.), Project Management
Community College of the Air Force
Associate of Science (A.S.), Aviation / Aerospace Maintenance
Embry-Riddle Aeronautical University
Master of Science (M.S.), Operations & Management
Embry-Riddle Aeronautical University
Bachelor of Applied Science (BASc), Professional Aeronautics
USAA July 2013 - Present
United States Air Force 1989 - Present
TSM Corporation 2003 - 2013
Education
Community College of the Air Force
USAA October 2004 - Present
Education
Colorado Technical University-Online
USAA December 2010 - Present
Le Set M Corporation June 1996 - January 2009
Air Force Space Command June 1987 - January 2005
Skills
Project Management, System Administration, Business Analysis, Sales, Public Relations
Education
Colorado Technical University 2010 — 2016
Bachelor of Science, Finance, General
El Paso County, Colorado, USA 2010 - 2014
USAA 1993 - 2007
Skills
Property & Casualty..., Insurance Claims, Insurance underwriting, Risk Management, Underwriting, Claim, Insurance
Education
Colorado Technical University 2003 — 2005
Master of Science (MS), Management Information Systems, General
Pittsburg State University 1974 — 1977
Bachelor of Science (BS)