USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
Star Delivery Service of Austin March 2013 - Present
Sears Holdings Corporation November 2012 - March 2013
USAA January 2008 - February 2009
Skills
Financial Analysis, Strategic Financial..., Logistics, Marketing, Call Centers, Customer Service, Financial Reporting, Banking, Financial Modeling, Risk Management, HTML 5, Python, Django, CSS, JavaScript, jQuery, AngularJS, Nginx, Microsoft Office
Education
Amarillo College 2007 — 2008
Music Performance, Music
Arlington High School 2002 — 2006
Graduated, General
USAA November 2013 - Present
Battelle 2008 - 2013
L-3 Communications 2006 - 2008
US Army 1987 - 2008
Skills
Intelligence Analysis, Intelligence, DoD, Counterterrorism, National Security, HUMINT, Military, Counterintelligence, Homeland Security, Security Clearance, Defense, International Security, Social Network Analysis, Analysis, Top Secret, Government Contracting, Afghanistan, Information Assurance, Foreign Policy, Exercises, Special Operations, Army, Intelligence Community, SIGINT, IMINT, Counterproliferation, Interagency Coordination, Open Source, Imagery, DHS, Force Protection, Briefing, Tactics, Air Force, Navy, NATO, Issue Management, Social Media Measurement, Social Media
Education
American Public University System 2008 — 2010
BA, Intelligence Studies / Analysis, with honors
American Public University System 2013 — 2014
Certificate Program (In progress), Cybersecurity
The Eckert Homestead August 2012 - Present
candy on main 2010 - 2012
USAA 2001 - 2010
Vanguard 1991 - 2000
Traiman Auction Company 1990 - 1991
Skills
Customer Service, Retail, Sales, Merchandising, Microsoft Office, Sales Management, Team Building, Management, Inventory Management, Microsoft Excel, Social Media, Marketing, Microsoft Word, Leadership, Training, Creative Strategy, Creative Problem Solving, Investments, Insurance, Retail Banking
Education
Albright College 1988 — 1990
Bachelor of Science (BS), Business Administration and Management, General
University of Florida 1985 — 1987
Bachelor of Science (BS), Business Administration and Management, General
USAA June 2015 - Present
SWBC May 2014 - Present
UIL April 2011 - Present
US Lacrosse January 2010 - Present
Bank of America April 2011 - September 2013
Wells Fargo Home Mortgage September 2010 - April 2011
shamrock basketball association 2011 - 2011
Citi February 1998 - May 2009
Urban Settlement, Inc 2009 - 2009
Skills
Mortgage Lending, Leadership, Banking, FHA, Loan Servicing, Insurance, Loans, Finance, Sales, Loss Mitigation, Coaching, Mortgage Banking, Investments, Mortgage Underwriting, Credit, Risk Management, Account Management, Sales Management, Customer Service, Real Estate, Credit Risk, Portfolio Management, Financial Analysis, Analysis, Call Centers, Commercial Lending, Cold Calling
Education
Adams State University 1983 — 1985
The Prudential Insurance Company of America Newark, NJ August 2015 - Present
Assurant Health July 2013 - July 2015
BMO Harris Bank September 2011 - July 2013
USAA April 2007 - September 2011
U.S. Cellular July 2004 - April 2007
DHL September 2002 - June 2004
Skills
Sales, Customer Service, Customer Satisfaction, Research, Customer Retention, Property & Casualty..., Retail Banking, Teller Operations, Telecommunications, Referrals, Problem Management, Client Billing, Online Research, Networking, Call Centers, Account Management, Insurance Regulatory, Banking, Salesforce.com, Building Relationships, Banking Relationships, Manage Client..., Delegation, Social Networking, Insurance, Cross Selling, Consumer Lending, Management, Loans, Credit, Relationship Building, Microsoft Office, Time Management, Process Improvement, Customer Experience, Risk Management, Leadership, Training, Coaching, Analysis, Microsoft Word, Outlook, Relationship Management, Underwriting, Team Building, Financial Services
Education
Kaplan Financial 2014 — 2014
Life and Health Insurance License
American River College 1997 — 2001
Capital Christian High School 1992 — 1996
High School Diploma, High School/Secondary Diploma Programs
USAA November 2014 - Present
University of Southern California Geographic Information Science and Technology May 2014 - Present
Sorenson Communications April 2013 - October 2013
2nd Operations Support Squadron, USAF March 2012 - September 2012
2nd Operations Support Squadron, USAF March 2010 - March 2012
96th Bomb Squadron, USAF June 2008 - March 2010
10th Air Support Operations Squadron, USAF May 2006 - June 2008
23rd Bomb Squadron, USAF April 2004 - June 2006
11th Bomb Squadron (B-52 Flying Training Unit) August 2003 - April 2004
562nd / 563rd Flying Training Unit June 2002 - August 2003
Skills
Flight Experience ..., Command, Army, Air Force, Tactics, Aircraft, Project Planning, Flights, Strategy, Electronics, Electronic Warfare, Process Scheduler, Inspection, Combat, Human Resources, Military, Security Clearance, Defence, Military Operations, DoD, Military Experience, Contingency Planning
Education
University of Southern California 2014 — 2016
Masters of Science, Geographic Information Systems and Technology, Currently Attending
Trident University 2009 — 2012
MBA, Project Management, GPA 3.6
California State University-Sacramento 1998 — 2002
BA, Geography/Geology Minor
American River College 1998 — 2000
CSU Transfer, Geography/Geology
The Liberty Group July 2015 - Present
The Liberty Group May 2014 - July 2015
The Liberty Group November 2012 - May 2014
The Creative Group June 2011 - November 2012
USAA February 2008 - June 2011
The Creative Group August 2007 - February 2008
Citi October 2004 - April 2007
RAPID NETWORK SOLUTIONS November 2003 - November 2004
Skills
Sales & Marketing..., Business Development, Recruiting, Marketing, Advertising, Management, Training, New Business Development, B2B, Negotiation, Sourcing, Leadership, Social Media Marketing, Customer Retention, Customer Satisfaction, Staffing Services, Technical Recruiting, Cross-functional Team..., Marketing Strategy, Market Research, Employee Training, Budgets, Strategy, Vendor Management, Project Planning, Human Resources, Project Management, CRM, Mobile Devices, Selling, Product Development, Integrated Marketing, Networking, Process Improvement, Sales
Education
University of Maryland College Park 1993 — 1998
BA, Philosophy
American InterContinental University
Dual MBA Degrees, Management & Marketing
Fox Lehr 2011 - Present
Allied Insurance 2005 - 2011
USAA August 1997 - September 2003
Skills
Underwriting, Risk Analysis, Customer Oriented, Insurance, Friendly Personality, Property & Casualty..., Liability, Casualty, Casualty Insurance, Professional Liability, Customer Service, Workers Compensation, Health Insurance, Life Insurance, Risk Management, Umbrella Insurance, Inland Marine, Team Building, General Insurance
Education
None 1997 — 2015
Licensed Agent
American River College 1990 — 1993
Associate of Arts (AA), Paralegal studies
US Air Force Services June 2014 - Present
United States Air Force June 2011 - June 2014
US Air Force Services October 2005 - June 2011
US Air Force Services June 2002 - October 2005
USAA August 2000 - June 2002
USAA June 1999 - August 2000
Skills
Balanced Scorecard, Computer Systems..., Crystal Reports, Data Analysis, Database Modeling, Data Mining, Easytrieve, Financial Analysis, Financial Modeling, Financial Reporting, IT Operations, IT Operations Management, IT Procurement, IT Management, IT Strategy, Lean Facilitation, Logistics Management, Microsoft Excel, Microsoft SQL Server, Oracle Discoverer, Oracle E-Business Suite, Oracle Enterprise..., Oracle PL/SQL..., Payroll Services, Relational Databases, Resource Management, SQL, Team Management, Treasury Management, Analysis, Command, DoD, Microsoft Office, Microsoft Word, English, Training, Windows, Military, Security Clearance, Process Improvement, Management, Leadership, Budgets, Air Force
Education
St. Mary's University 2001 — 2002
Master of Science in Computer Information Systems, Computer Information Systems
Adelphi University 1995 — 1996
Master of Business Administration (MBA), International Business
Adelphi University 1991 — 1995
Bachelor of Business Administration (BBA), Finance and Financial Management Services
Air University 2008 — 2008
Squadron Officer School, Military and Strategic Leadership
USAA 2015 - Present
USAA 2013 - 2014
United States Air Force 2012 - December 2013
United States Air Force 2010 - 2012
United States Air Force 2008 - 2010
United States Air Force 2007 - 2008
United States Air Force Security Forces 2005 - 2007
United States Air Force Security Forces 2003 - 2005
Skills
Leadership, Operational Planning, Multi Tasking, Program Management, Team Leadership, Critical Thinking, Process Improvement, Aviation, Top Secret, Tactical Data Links, Joint Military..., Law Enforcement..., Command and Control, Security Management, Conflict Resolution, Decisiveness, Instruction, Link 16, Investments, Financial Services, Trading, Mutual Funds, College Savings Plans
Education
American Military University 2014 — 2015
Master of Business Administration (MBA), Finance, General
Air Command and Staff College 2013 — 2013
Squadron Officer School 2009 — 2009
American Military University 2004 — 2007
Master of Arts (MA), American History
Embry-Riddle Aeronautical University 1998 — 2002
Bachelor of Science (B.S.), Aerospace Studies
USAA September 2013 - Present
USAA July 2010 - September 2013
Skills
Business-to-Business..., Marketing, Recruiting, Management, Banking, Sales, Market Research, Customer Retention, Insurance, CRM, Finance, Sales Operations, Sales Management, Marketing Strategy, Direct Sales, Marketing Communications, Customer Satisfaction, Leadership, Advertising, Salesforce.com, Training, Time Management, Call Centers, Employee Benefits, Customer Experience, Talent Acquisition, Team Building, Leadership Development, Team Leadership, Customer Service, Human Resources
Education
American Public University System 2009 — 2013
Master of Business Administration (MBA), Marketing, 3.98
University of Phoenix 2007 — 2009
Associate of Arts (AA), Business Administration and Management, General, 4.0
USAA October 2014 - Present
American Heritage Federal Credit Union 2013 - 2013
Dod Community Bank January 2009 - December 2009
Skills
Retail Banking, Customer Service, Compliance, Human Resources, Cash Handling Experience, Cash Management, Office Management, Office Administration, Microsoft Office, Sales, Foreign Exchange
Education
American Military University 2010 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
American Military University 2010 — 2013
Undergaduate Certificate, Microsoft Office Applications
Magenic August 2012 - Present
ExitCare September 2011 - September 2012
US Bank October 2009 - September 2011
People's United Bank April 2007 - April 2008
Wachovia Corp 2003 - 2007
BB&T March 2002 - April 2003
USAA January 2001 - December 2001
SunTrust Bank January 2000 - December 2000
BankBoston 1998 - 2000
Skills
.NET, ASP.NET, C#, XML, AJAX, WCF, Software Development, JavaScript, SQL, CSS, Web Development, Application Development, jQuery, Visual Studio, SQL Server, MVC, Web Services, MVC 4, IIS, C, C++, Unit Testing, Microsoft SQL Server, ASP.NET MVC, Angular, Entity Framework, LINQ, Knockout, Bootstrap, JSON, MVVM, jQuery UI, TFS, MSTest, HTML 5, CSS3, Scrum, XHTML, XSL, Tortoise SVN, Knowledge Management, Agile Methodologies, SDLC, Web Applications, Integration, Requirements Analysis, Business Analysis, HTML5
Education
American Sentinel University, Denver 2005 — 2009
Bachelor of Science in Computer Science, Computer Science, Web Development, GPA 3.97
Schnittke Music College 1985 — 1989
BA, performance (flute, piano)
USAA July 2013 - Present
North Carolina A&T State University August 2008 - May 2013
University Technology Petronas February 2007 - June 2008
Addis Ababa University October 2006 - January 2007
Skills
Languages and..., Tools: Rational..., DB Servers: Oracle,..., Application Servers: ..., Web/XML/J2EE..., IDEs: Eclipse,..., Frameworks: ..., Machine leaning, data mining
Education
North Carolina A&T State University 2010 — 2013
Doctor of Philosophy (Ph.D.), Electrical Engineering
North Carolina A&T State University 2008 — 2010
Master's degree, Electrical, Electronics and Communications Engineering
Addis Ababa University 2001 — 2006
Bachelor's degree, Electrical and Computer Engineering
USAA September 2014 - Present
Birdville Independent School District March 2013 - August 2013
Tarrant County Juvenile Services November 2008 - September 2011
Mineral Wells ISD September 2002 - May 2004
Tomball College April 2001 - July 2002
US Navy November 1998 - July 2000
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Negotiation, Editing, Java, Team Building, Coaching
Education
ECAP 2013 — 2013
Certified Generalist 4th - 8th
American InterContinental University 2007 — 2008
Bachelor of Science, Criminal Justice
The Phoenician Resort June 2007 - 2010
Desert Heights Academy August 2012 - Present
Yosef Rodel August 2005 - Present
USAA May 2009 - June 2012
USMC August 1993 - May 2005
Skills
After Effects, Video Editing, Final Cut Pro, Motion Graphics, Photoshop, Photography, Film, Television, Visual Effects, Microsoft Office, Customer Service, Outlook, PowerPoint, Microsoft Word, Team Leadership, Microsoft Excel, Social Media, Directing
Education
American InterContinental University 2010 — 2011
Master of Business Administration (MBA), Finance, General
Collins College 2005 — 2008
Bachelor of Arts, Media Arts, Photography, Film/Video Production/Editing, Motion Graphics/VisFX
USAA June 2010 - August 2011
USAA June 2009 - June 2010
USAA May 2007 - June 2009
USAF December 2005 - May 2007
USAF June 2004 - December 2005
USAF October 2000 - June 2004
USAF June 1999 - October 2000
USAF September 1995 - June 1999
Skills
Human Resources, Recruiting, Sales, Event Management, Project Management, Account Management, Advertising, Direct Marketing, Email Marketing, Social Media Marketing, Leadership, Management, Strategic Planning, Marketing, Training
Education
Full Sail University 2013 — 2014
MS, Internet Marketing
American Public University System 2006 — 2010
BA, Marketing
Community College of the Air Force 1995 — 2002
Associate of Arts (A.A.), Human Resources Management/Personnel Administration, General
R.C Boden Insurance April 2014 - Present
Farmers Insurance January 2014 - April 2014
USAA April 2004 - September 2009
EarthLink Business March 2003 - April 2004
Skills
Life Insurance, Insurance, Term Life Insurance
Education
American River College
USAA August 2015 - Present
JPMorgan Chase August 2014 - July 2015
USAA September 2013 - February 2014
United States Air Force January 2011 - September 2012
United States Air Force January 2010 - January 2011
United States Air Force July 2006 - January 2010
Skills
Security, Security Clearance, Military Experience, Force Protection, Weapons, Leadership, Microsoft Office, Air Force, DoD, Command, Military Operations, Military, Defense, Operational Planning, Risk Management, Government, Law Enforcement, Program Management
Education
American Public University System 2012 — 2015
Master of Business Administration (MBA), Finance
University of Phoenix 2007 — 2012
Bachelor of Science (BS), Business Administration
Alpha Home Inc. August 2012 - Present
USAA October 2011 - March 2012
Texas Tech University Health Sciences Center February 2008 - January 2011
USAA April 2007 - January 2008
The Financial Process Group October 1999 - February 2007
Skills
Banking, Loans, Process Scheduler, Microsoft Excel, PowerPoint, Administration, Retail, System Administration, Finance, Sales, Insurance, Outlook, Risk Management, Financial Services, Underwriting, Customer Service, Life Insurance
Education
Texas Tech University 1975 — 1977
BS, Home Economics-Fashion Merchandising
Amarillo College 1973 — 1975
Bachelor of Science (BS), Home Economics-Fashion Merchandising
USAA May 2015 - Present
USAA March 2014 - Present
Air Force Personnel Center April 2013 - March 2014
Combined Air Operations Center, Al Udeid October 2012 - April 2013
Air Force Personnel Center May 2011 - September 2012
United States Air Force 2006 - 2008
Skills
DoD, Air Force, Defense, Security Clearance, Decision Analysis, Continuous Process..., Military Operations, National Security, Military Experience, Top Secret, Operational Planning, Lean Six Sigma, Program Management, Change Management
Education
Air Force Institute of Technology-Graduate School of Engineering & Management 2009 — 2011
MS, Operations Research (Focus: Decision Analysis)
Indiana University Bloomington 2002 — 2006
BS, Mathematics
USAA May 2014 - Present
USAA April 2013 - May 2014
United States Army Reserve December 2012 - February 2013
United States Army Reserve August 2010 - February 2013
Evans Analytics January 2011 - April 2012
The Yale Group July 2009 - January 2010
Pacific National Bank June 2007 - December 2008
KeyBank June 2005 - January 2007
Key Bank May 1998 - June 2005
Skills
Research Analysis, Research Project..., Contract Negotiations, Financial Analysis, Financial Modeling, Financial Management, Risk Management, Public Speaking, Procedure Creation, New Business Development, Economics, Top Secret, Project Management, Managerial Finance, Corporate Strategy..., Leadership, Thought Leadership, International Relations, Economic Policy, Geopolitics, Portfolio Management, Strategic Planning, Microsoft Office, Personnel Management, Personal Finance, Due Diligence, Research, Finance, Contract Negotiation, Management Consulting, Policy, Investments, Management, Business Strategy, Financial Risk, Business Development, Process Improvement, Analysis, Strategy, Analytics, Private Equity, Equities, Credit
Education
American Public University System 2012 — 2014
Master of Arts (M.A.), International Relations and Conflict Resolution
Weatherhead School of Management at Case Western Reserve University 2002 — 2005
MBA, Management
David N. Myers University 1994 — 1998
BS, Economics & Finance
Chartered Financial Analyst Program Level I
UnitedHealth Group July 2013 - June 2015
Johns Hopkins University August 2012 - December 2012
USAA May 2012 - August 2012
idfive, LLC. February 2012 - May 2012
24 Hour Fitness May 2011 - August 2011
United States Air Force April 2002 - November 2009
National Security Agency Hawaii September 2007 - October 2009
National Security Agency Hawaii September 2006 - September 2007
National Security Agency August 2005 - September 2006
National Security Agency April 2002 - August 2005
Skills
Program Management, Personnel Management, Strategic Thinking, Collaborative Problem..., Data Analysis, Intercultural..., Intercultural Relations, Building Relationships, Project Management, Leadership, Competitive Analysis, DoD, Military, Intelligence Analysis, Security Clearance, Teaching, Analysis, Intelligence, Training
Education
The Johns Hopkins University - Carey Business School 2011 — 2013
GMBA, Finance & Marketing
Hawaii Pacific University 2007 — 2010
Bachelor of Science, Business; Finance, 3.85
Air University 2003 — 2009
Associate of Applied Sciences, Information Technology, 4.0
Defense Languange Institute Foreign Language Center 2002 — 2004
AA, Korean, 3.5
The University of Texas at Austin 2000 — 2002
USAA February 2013 - Present
Tower Loan June 2011 - February 2013
Wal-Mart August 2008 - November 2011
Target May 2007 - August 2007
Taco Bell February 2005 - August 2007
Skills
Mortgage Lending, Residential Mortgages, NMLS, Microsoft Office, Quantitative Research, Qualitative Research, Credit Analysis, Credit Scoring, Debt Consolidation
Education
University of Louisiana at Lafayette
B.S, Business Administration; Marketing
Alabama Southern Community College
A.S, General Studies
USAA 2014 - Present
U.S. Army Contracting Command September 2008 - Present
Mercedes-Benz USA 2014 - 2014
T-Mobile December 2010 - January 2013
Skills
Army, Security Clearance, Military, DoD, Military Experience, Military Operations, Command, Human Resources, Government Contracting, Personnel Management, Policy, Operational Planning, Force Protection, Employee Relations, Top Secret, Government, National Security, Defense, Leadership Development, Intelligence Analysis
Education
American Military University 2012 — 2015
Bachelors of Psychology, 3.2 GPA
Texas A&M University-Kingsville 2007 — 2009
Clinical Psychology
John F. Kennedy High School 2004 — 2007
High School Diploma
Gary Zino & Company September 2013 - Present
Regions Bank December 2001 - August 2013
USAA August 1998 - October 2001
Fisher Investments June 1997 - July 1998
Barnett Banks Trust Company June 1989 - June 1997
Skills
Wealth Management, Private Banking, Banking, Investments, Series 7, Retirement Planning, Strategic Financial..., Investment Advisory, Wealth Management..., Asset Management, Asset Allocation, Sales Leadership..., Sales Training, Public Speaking
Education
Adelphi University 1966 — 1970
BBA, Marketing
Stifel Financial Corp. August 2015 - Present
USAA November 2013 - April 2015
Thrivent Financial March 2012 - November 2013
Williams Financial Group November 2010 - October 2011
Charles Schwab June 2010 - November 2010
Raymond James Financial May 2008 - June 2010
A.G. Edwards (merged with Wachovia Securities) March 2006 - May 2008
A.G. Edwards October 2004 - March 2006
Alvarado Parkway Institute March 2003 - May 2004
Education
Alliant International University-San Diego Cornerstone Court 1999 — 2004
M.A., Clinical Psychology
Alliant International University-San Diego Scripps Ranch 1999 — 2004
M.A., Clinical Psychology
California School of Professional Psychology at Alliant International University 1999 — 2002
M.A, Clinical Psychology
McKendree College 1995 — 1999
B.A., Psychology
Belleville Township High School West 1992 — 1995
High School, General Studies
USAA December 2014 - Present
USAA September 2014 - Present
USAA December 2013 - Present
USAA June 2013 - November 2013
USAA March 2012 - June 2013
Planet Beach Contempo Spa November 2007 - March 2012
2008USAA June 2004 - April 2008
USAA June 2001 - June 2004
Xerox August 1989 - October 2000
Skills
Training, Outlook, Microsoft Word, Employee Relations, Microsoft Office, Project Planning, Access, Leadership, Risk Management, PowerPoint, Microsoft Excel, Project Management, Negotiation, Account Management, Financial Analysis, Team Leadership, Casualty, Property & Casualty..., Recruiting, Claim, Finance, Liability, Underwriting, Financial Services, Property Damage, General Insurance, Teamwork
Education
Saint Leo University 2012 — 2012
Business Administration and Management, General
American University 1992 — 1994
B.A., Liberal Arts with a minor in Computer Information Systems
Northern Virginia Community College 1984 — 1987
Liberal Arts and Sciences/Liberal Studies
Bishop Ireton 1979 — 1983
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
St. Mary's Academy 1979 — 1983
High School Diploma, College Prep
USAA May 2013 - Present
U.S. Army August 2010 - October 2012
U.S. Army August 2008 - July 2010
U.S. Army March 2006 - June 2008
U. S. Army March 2005 - March 2006
U.S. Army October 2000 - March 2005
Skills
Organizational..., Leadership Development, Public Speaking, Microsoft Office, PowerPoint, Organizational..., Healthcare, Hospitals, Training, Team Building, Conflict Resolution, Public Health, Analysis, Leadership, Management, Military, Policy, Program Management, Team Leadership
Education
Walden University 2006 — 2012
Doctor of Philosophy (PhD), Applied Management and Decision Science, 4.0
American InterContinental University 2004 — 2005
Masters, Healthcare Management, 4.0
American InterContinental University 2004 — 2004
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.96
American InterContinental University 2003 — 2003
Master's degree, Information Technology, 4.0
U-Haul International, Inc. January 2012 - Present
USAA April 2002 - June 2007
Skills
Language Skills, Legal Research, Health and Wellness
Education
Allegheny College 1962 — 1963
BS in Animal House Behavior
Greenwich High School 1958 — 1962
HS Diploma
USAA March 2012 - Present
USAA June 2007 - August 2012
USAA March 2006 - June 2007
USAA December 2004 - March 2006
USAA September 2003 - December 2004
Johnson Space Center May 2002 - August 2003
Skills
AML, Analysis, Auditing, Banking, Credit, Credit Cards, Data Analysis, Due Diligence, Enterprise Risk..., Financial Risk, Financial Services, Fraud, Internal Audit, Management, Mortgage Lending, Microsoft Office, OFAC, Process Improvement, Risk Management, Risk Assessment, Training, Strategic Planning, USA PATRIOT Act
Education
ACAMS 2010 — 2010
University of the Incarnate Word 2004 — 2008
MBA
University of the Incarnate Word
Masters, Business Administration
University of Houston-Clear Lake 2001 — 2003
BBA, Business
University of Houston-Clear Lake
Bachelor, Business Administration
Amarillo College
Associate, Radio/TV Production
Happy High School
Texas A&M University-Kingsville 2010 - Present
Excelsior College January 2011 - July 2012
University of Texas-Pan American January 2008 - December 2008
USAA 1998 - 1999
Metro Networks January 1996 - January 1997
KDF-TV January 1993 - January 1994
Mary's University January 1989 - January 1993
Skills
Online teaching and..., adult eduction
Education
Texas A&M University-Kingsville 2003 — 2006
EdD, Educational Leadershiip
Texas A&M University-Kingsville 2003 — 2006
EdD, Educational Leadership/Adult Education
St. Mary's University
MA, English Literature and Language; English
St. Mary's University
BA, Political Science
American Musical and Dramatic Academy 1991 — 1991
Musical Theater
Faculty, St. Joseph Catholic School
General Studies Department
Texas A&M University-Kingsville
EdD, Educational Leadership
The University of Texas-Pan American
Graduate work, Communications
Independent Insurance Center March 2002 - Present
USAA January 1999 - October 2001
Education
American University
Human Resource Management
University of Virginia
Personnel Management
USAA August 2014 - Present
ITT Excelis October 2012 - July 2014
Genesis Networks June 2009 - October 2012
Al Yousuf LLC, Dubai UAE May 2008 - May 2009
SSUSD May 2004 - May 2008
SSUSD January 2002 - May 2008
Burroughs High School, Ridgecrest CA January 2000 - May 2004
US Navy September 1978 - January 2000
Skills
Switching, Wireless, Cisco Technologies, CCNA, CCNP, VLAN, VPN, WAN, EIGRP, ASA, Firewalls, Routers, Network Administration, Security, Network Design, Technical Support, Networking, Network Security, Cisco Routers, Troubleshooting, Switches, Network Engineering, DHCP, Active Directory, TCP/IP, Routing, Servers, Computer Hardware, Virtualization, Cisco IOS, Cisco Wireless, LAN-WAN, Computer Security
Education
American Sentinel University, Birmingham 2002 — 2008
Computer Science
Basic High School
USAF Academy December 2012 - Present
Total Solutions Inc September 2010 - December 2012
USAA January 2010 - September 2010
El Paso County Sheriff's Office October 2007 - February 2010
US Air Force January 2005 - November 2006
US Air Force January 2006 - May 2006
US Air Force January 2002 - December 2004
Skills
Leadership, Command & Control, Project Management, Logistics, Program Management, Military, Training, Management, Project Planning, Military Operations, Analysis, Air Force, Data Analysis, Aviation, Human Resources, Security, Coaching, Teamwork, Aircraft, Budgets, Microsoft Excel, DoD, Security Clearance, Government
Education
Colorado State University 2012 — 2014
Master's Degree, Organizational Leadership, 3.87
Villanova University 2009 — 2009
Certification, Project Management
El Paso County Sheriff's Office Basic Law Enforcement Academy 2007 — 2008
Law Enforcement
Air Mobility Warfare Center-Hulbert Field Detachment 2006 — 2006
Air Mobility Division Airlift Planning Course
Air University 2006 — 2006
Squadron Officer School, Leadership
Air Mobility Warfare Center 2005 — 2005
Combat Airlift Tactics School
Air University 1999 — 1999
Aerospace Basic Course, Entry level Leadership
United States Air Force Academy 1995 — 1999
BS, Social Science
Sewing Artisans August 2014 - Present
USAA April 2012 - April 2014
Pricewaterhouse Coopers 2010 - 2011
Harris Bank, BMO Financial Group July 2008 - November 2010
JB Hines Consulting 1998 - July 2008
CNA May 2005 - November 2005
Republic Windows & Doors September 2003 - February 2004
Lee Hecht Harrison 1998 - 2003
Skills
Leadership Development, Organizational..., Change Management, Talent Management, Organizational Design, Talent Assessment, Organizational..., Executive Coaching, Organizational Change, Succession Planning, Coaching
Education
Adler University 2005 — 2007
Masters, Organizational Psychology
University of North Carolina at Asheville
BA, Sociology
EMC Insurance Companies March 2010 - April 2013
USAA February 1986 - October 2009
Fireman's Fund Insurance Company 1985 - 1987
Skills
Complex claims handling, Legal invoice audit..., Billing Mediation, Mediation on complex..., Claims Management, Liability analysis, Preparing and..., Locating, interviewing..., Monitor and evaluate..., Creating claims..., Monitoring defense..., Identifying and..., Preparing reservation..., Supervising and giving..., Mediation, Litigation Management, Litigation, Personal Injury, Liability Analysis, Legal Liability, Claim Investigation, Trials, Professional Liability, Casualty, Liability, Claim, Property, Insurance, Casualty Insurance, Commercial Insurance, Property & Casualty...
Education
American River College
Geology/Earth Science, General
Bakersfield College
Police science
Bakersfield Police Academy
Level 1 Reserve Police Officer, Specialized weapons & investigation training
Pepperdine University School of Law
Negotiation & Claims Settlement Certificate
NBC Universal February 2000 - Present
KABB TV 1994 - 2000
USAA 1996 - 1998
KENS-TV July 1992 - December 1994
KTBC 1994 - 1994
Skills
Photojournalism, Video Production, Video Editing, Broadcast Journalism, Online Journalism, Video, Photography, Final Cut Pro, Breaking News, Broadcast Television, Non-linear Editing, Videography, Editing, Storytelling, Broadcast, Multimedia, Television, Avid, HD Video, Digital Media, AP Style, Web Video, Feature Articles, Web Content, Digital Video, Digital Photography, Sound, Social Media, Social Networking, Voice Over, Field Producing, News Writing, Documentaries, New Media
Education
Texas State University-San Marcos 1986 — 1991
Bachelor of Fine Arts, Mass Communications
Alvin Community College 1982 — 1984
Asssociates Degree, Music
Medtronic 2014 - Present
USAA November 2013 - October 2014
USAA July 2012 - October 2013
Kinetic Concepts January 2009 - July 2012
Kinetic Concepts July 2008 - July 2009
Kinetic Concepts July 2007 - July 2008
Kinetic Concepts February 2004 - July 2007
Kinetic Concepts May 2002 - February 2004
Kinetic Concepts November 1991 - May 2002
Skills
Continuous Improvement, Customer Satisfaction, Six Sigma, Performance Management, Training, Operations Management, Process Improvement, Cross-functional Team..., Supply Chain Management, Manufacturing
Education
American River College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Lincoln Law School
UOP
BA Global Business Management, Management
Youth With A Mission (YWAM) September 2013 - Present
AIG Advisor Group August 2011 - September 2013
Charles Schwab November 2009 - June 2010
USAA February 2008 - September 2009
Countrywide Investments July 2007 - February 2008
USAA January 2005 - June 2007
Bank One/Self Employed September 2002 - January 2005
AllianceBernstein March 1994 - September 2002
Skills
Mutual Funds, Series 7, Series 63, Securities, Financial Services, Portfolio Management, Asset Allocation, FINRA, Insurance, Series 24, Wealth Management, Retirement Planning, Series 65, Equities, Investment Advisory, Retirement, Fixed Annuities, 401k, Uniform Combined State..., Investment Strategies, Alternative Investments, Financial Risk, Audio Engineering, Audio Mixing, Video Editing
Education
American Public University System 2008 — 2011
MBA, Finance
Muhlenberg College 1989 — 1993
Business, Management
USAA October 2013 - Present
Mechanics Bank July 2011 - October 2013
US Bank August 2009 - August 2011
Washington Mutual June 2004 - May 2009
Skills
Customer Service, Small Business, Selling, Finance, Loans, Financial Services, Credit, Banking, Mortgage Lending, Sales, Team Building, Strategic Planning, Coaching, Sales Management, Real Estate, Financial Analysis, Small Business Lending, Leadership, Management, Investments, Business Development, Marketing, Business Planning
Education
American River College 2006 — 2011
Associates Degree, Business
USAA May 2015 - Present
USAA August 2012 - Present
Nightingale Home Health Services July 2012 - Present
Bostwick Laboratories September 2008 - August 2009
GEICO INSURANCE January 2004 - May 2008
Verizon Wireless January 2003 - January 2004
Skills
Management Consulting, Operations Management, Business Analysis, Business Operations, Leadership Development, Leadership Management, Business Intelligence, Emotional Intelligence, Diversity & Inclusion, Customer Relations, Customer Service, Communication Skills, Team Leadership, Team Management, Sales Management, Team Building, Conflict Resolution, Microsoft Office, PowerPoint, Excel, Word, Microsoft Excel, Microsoft Word, Business Planning
Education
Florida International University 2010 — 2011
Master, Business Administration
Alliant International University-San Diego Scripps Ranch 2009 — 2010
Masters, Industrial/Organizational Psychology
Virginia Commonwealth University 1997 — 2001
Bachelors of Science, Psyhology
USAA February 2005 - Present
United States Air Force February 1995 - February 2003
Skills
Insurance, Property & Casualty..., Claim, Liability, Casualty, Claims Management, Risk Management, General Insurance, Legal Liability, Subrogation, Pharmacy, Customer Service, Leadership, Employee Training, File Management, Property
Education
American InterContinental University
Master of Business Administration (MBA), Marketing
Sumner Academy of Arts and Science
University of Mississippi
Pharmacy
University of Phoenix
Bachelor of Applied Science (BASc), Marketing
USAA April 2015 - Present
USAA June 2013 - April 2015
Wood County Educational Service Center March 2013 - June 2013
Triple Canopy December 2012 - February 2013
Ohio Department of Rehabilitation and Correction February 2012 - December 2012
Macy's December 2011 - February 2012
United States Marine Corps/United States Air Force September 2009 - December 2011
United States Marine Corps May 2006 - September 2009
Skills
Security Consulting, Corrections, Loss Prevention, Police K-9..., Military Instructor, Ohio Substitute Teacher, Law Enforcement..., Legal Administration, Financial Services, Insurance Services, Property & Casualty..., Police, Military, Security, Insurance, Investigation, Counterterrorism, Executive Protection, Private Investigations, Firearms
Education
American Military University 2013 — 2015
Master of Business Administration (MBA)
American Military University 2009 — 2012
Bachelor of Arts (BA) - American Military University, Criminal Justice/Law Enforcement Administration
Community College of the Air Force 2009 — 2011
Military Strategic Studies, General
Owens Community College 2005 — 2006
Criminal Justice/Police Science
Shenandoah University May 2012 - Present
Mountain State University December 2011 - May 2012
USAA August 2005 - September 2011
Skills
Risk Management, Employee Benefits, Customer Service, Insurance, Microsoft Office, PowerPoint, Leadership Development, Team Building, Banking, Data Analysis, Research, Organizational..., Property, Performance Management, Employee Relations, Microsoft Word, Healthcare
Education
American Public University 2014 — 2016
Master's degree, Management
Shenandoah University 2014 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
American Public University System
Bachelor's Degree, Human Resources Management
Rio Salado College
Associates, Organizational Management
USAA February 2015 - Present
Herbalife March 2013 - Present
Naval Hospital Camp Lejeune March 2011 - July 2014
Platinum Touch Photos March 2006 - March 2013
Skills
Portrait Photography, Military, Social Media Marketing, Photography, Photoshop, Digital Photography, Entrepreneurship, Graphic Design, Social Media, Sellers, Commercial Photography, Fitness, Social Networking, Nutrition, Wellness, Customer Service, Public Speaking, Leadership, Wellness Coaching, Team Building, Training, Microsoft Excel, Microsoft Office, Sales, Personal Development, Time Management, Event Planning, Microsoft Word, Marketing, Leadership Development, Coaching, Team Leadership, Marketing Strategy, Project Management, Event Management
Education
American Public University System 2012 — 2015
Master's degree, homeland security- cyber
University of Phoenix 2007 — 2010
Bachelor of Science (BS), Business Administration and Management, General
CBA November 2014 - Present
The PBL November 2014 - Present
Central Valley Basketball Official October 2014 - Present
NCAA 2010 - Present
State of California/Scotts Snack Shop November 2007 - Present
America Basketball Association October 2003 - Present
Scotts Snack Shop January 2008 - June 2015
USAA 1999 - 2015
Skills
Policy, Government, Team Building, Public Speaking, Training, Customer Service, Team Leadership, Strategic Planning, Leadership, Negotiation, Management, Program Management, Coaching, Public Relations, Fraud, State Government, Event Planning, Event Management, Social Media, Leadership Development, Nonprofits, New Business Development
Education
Alliant International University-Fresno 2008 — 2014
Master's degree, Marriage and Family Therapy/Counseling
University of Phoenix 2008 — 2014
Master's degree, Marriage and Family Therapy/Counseling, A
Fresno Pacific University 2008 — 2011
Criminal Justice, Law
USAA January 2009 - Present
Black Hills Corporation August 2005 - June 2008
Garfield County Govt., CO August 2002 - October 2005
Pinnacle Towers July 2000 - May 2002
Athens-Clarke County January 1996 - May 1999
Athens-Clarke County March 1985 - January 1995
Skills
Communication Skills, Microsoft Office, Accounts Receivable, Retail Banking, Inventory Control, Customer Service, Police Officers, Utility Industry, Dispatchers, Escalation Resolution, Credit Cards, Deposits, Physical Security, Sales, Utility, Procurement, Call Centers
Education
American InterContinental University 2011 — 2016
Criminal Justice/Law Enforcement Administration
Georgia Tech 1979 — 1981
Mechanical Engineering
USAA March 2015 - Present
Fort Bragg Federal Credit Union 2014 - April 2015
Fort Campbell Federal Credit Union 2013 - September 2014
Pentagon Federal Credit Union January 2013 - July 2013
Fort Campbell Federal Credit Union 2010 - 2012
Skills
Banking, Loans, Credit, Credit Unions, Cross Selling, Deposits, Branch Management, Finance, Retail Banking, Branch Banking, Mortgage Banking, Underwriting, Credit Analysis, Loan Origination, Refinance, Credit Cards, Small Business Lending, Mortgage Lending, Commercial Lending, Cash Management, Loan Servicing, Portfolio Management, Lines Of Credit, Commercial Banking, Internet Banking, Financial Services, Payments, Credit Risk, Bank Secrecy Act, Financial Risk, Strategic Financial..., Financial Institutions, Financial Transactions, Structured Finance, Funding, Home Equity Loans, Financial Advisory, ACH, Retirement Planning, Debit Cards, Securities, Home Equity Lines of..., Bonds, Investments, Fraud, Asset, Business Relationship..., Core Banking, Call Centers, Financial Analysis
Education
University of Southern Indiana 2008 — 2010
Bachelor of Arts (B.A.), Graphic Design
Southeastern Illinois College 2006 — 2008
Associate of Arts (A.A.), Fine/Studio Arts, General
American Military University
Master of Arts (M.A.), Organizational Leadership
USAA December 2014 - Present
USAA July 2014 - December 2014
USAA April 2011 - July 2014
The Desert Institute of Physical Therapy March 2006 - February 2011
The Desert Institute of Physical Therapy July 2000 - February 2011
Valley Rehabilitation May 1998 - March 2000
Camelback Therapy September 1995 - January 1998
Skills
Benefits Administration, Clinical Research, Customer Service, Employee Benefits, Human Resources, Insurance, Leadership, Management, Payroll, Process Scheduler, Program Management, Research, Sales, Team Building, Training
Education
American InterContinental University 2004 — 2006
Bachelors, Business Administration
Glendale Community College 1998 — 2003
Accociates, General Studies
Chico Senior High
High School
PrimeLending July 2015 - Present
USAA January 2013 - August 2015
Fannie Mae January 2012 - January 2013
Capital One Home Loans August 2010 - December 2011
Bank of America April 2009 - August 2010
Citigroup Financial Svc October 2002 - October 2008
Skills
Operations Management, Quality Management, Project Management, Process Management, Risk Management, International Business, Foreign Languages, Real Estate Economics, Diversity & Inclusion, Management, Finance, Financial Risk, Analysis, Portfolio Management, Leadership, Underwriting, Governance, Financial Services, Business Analysis, Process Improvement, Change Management, Financial Modeling, Vendor Management, Program Management, Strategy, Credit Risk
Education
American Public University System 2013 — 2014
Bachelor of Arts (B.A.), International Relations and Affairs in European Studies
St. Mary's University August 2013 - Present
USAA July 2015 - August 2015
Strasburger & Price, LLP 2015 - 2015
United States District Court for the Western District of Texas May 2014 - August 2014
US Air Force July 2005 - October 2013
Skills
Air Force, DoD, Security Clearance, Information Assurance, Military, Defense, Intelligence, National Security
Education
St. Mary's University School of Law 2013 — 2016
Doctor of Law (JD), Law
St. Mary's University 2014 — 2015
Master of Business Administration (M.B.A.)
American Public University System 2006 — 2008
MA, Political Science and Government
US Air Force Academy 1999 — 2003
Bachelor of Science (BS), Biology, General
USAA May 2014 - Present
Publix Supermarket Inc 2007 - May 2014
Education
American Military University 2015 — 2017
Master of Science (M.S.), Project Management
FIU 2008 — 2014
Computer engineering, Engineering
US Pacific Command April 2015 - Present
US Navy Reserve - NR USFJ 105 January 2014 - Present
Headquarters, U.S. Forces Japan (Department of the Navy) - J62 October 2011 - April 2015
USPACOM 2015 - 2015
AFCEA International 2012 - 2015
AFCEA International 2012 - 2015
US Navy - Individual Ready Reserve October 2011 - December 2013
Loma Vista Homeowners Association, Inc. May 2009 - October 2011
USAA September 2007 - October 2011
COMLOG WESTPAC Det 610 June 2011 - September 2011
Skills
Security Clearance, Military, Active Directory, Navy, Operating Systems, Security, Program Management, Process Improvement, Information Assurance, Analysis, Requirements Analysis, Programming, Team Building, Planning, Six Sigma, Problem Solving, Testing, Microsoft Office, IT Management, Mentoring, Troubleshooting, HTML, Change Management, Integration, Customer Relations, Windows, Quality Assurance, Administration, Budgeting, Government, Linux, Word, Network Security, SharePoint, Access, Team Leadership, Knowledge Management, Operations Management, Customer Service, Public Speaking, SQL Server, JavaScript, Excel, Coaching, Strategic Planning, VMware, VMware ESX, vCenter Server, EMC Storage, Cisco UCS
Education
University of Phoenix 2009 — 2010
M.S.
American Intercontinental University 2003 — 2007
B.S.
Morehouse College 1999 — 2002
N/A
San Marcos High School 1994 — 1998
Diploma
USAA Wealth Management 2015 - Present
USAA June 2013 - February 2015
US Army October 1986 - June 2013
Skills
Military, Army, Aviation, Human Resources, Military Experience, Military Operations, Military Training, Force Protection, Security Clearance, Defense, Intelligence, Tactics, Leadership, Organizational...
Education
American Military University 2014 — 2016
Limestone College 2012 — 2013
Associate's degree, Business Administration and Management, General
Target November 2014 - Present
Regis University March 2014 - Present
Regis University College for Professional Studies May 2014 - August 2014
USAA April 2010 - April 2012
Citi March 2003 - February 2010
Skills
Neuropsychology, Secondary Research, Customer Service, Sales, Loans, Insurance, Finance, Mortgage Lending, Financial Services, New Business Development, Auditing, Data Analysis, Analysis, Market Research, Access, Business Analysis
Education
Regis University 2011 — 2015
Master's Degree, Applied Psychology
University of Phoenix 2007 — 2015
Master of Science (M.S.), Administration in Criminal Justice and Security
Adams State University 1999 — 2002
Bachelor of Arts (BA), Psychology
Keller Williams City View May 2014 - Present
REMPEP March 2014 - Present
I Love ITV 2015 - 2015
I Love ITV 2015 - 2015
Mission Realty November 2013 - May 2014
Aftermath. May 2010 - May 2014
Broken Toys May 2010 - April 2013
Paradigm Technology 2011 - 2012
USAA March 2010 - December 2010
USAA October 2006 - March 2007
Skills
Marketing, Financial Analysis, Process Improvement, Business Analysis, Customer Service, Microsoft Office, Access, Risk Management, Contract Negotiation, Strategic Planning, Negotiation, Budgets, Management, Sales, Leadership, Analysis, Training, Project Management, Coaching, Business Development, Team Leadership, Team Building, Vendor Management, New Business Development, Account Management, Change Management, Project Planning, Retail, Program Management, Sales Management, Selling, Operations Management, Real Estate, Luxury, Customer Satisfaction, Business Planning, Real Property, Real Estate Transactions, Commercial Real Estate, Investment Properties, Foreclosures, Sellers, First Time Home Buyers, Residential Homes, Single Family Homes, Relocation, New Home Sales
Education
Amarillo College 2001 — 2003
The University of Texas at San Antonio 1999 — 2001
USAA June 2013 - Present
Farmers Insurance January 2012 - May 2013
Skills
IBM Mainframe, JCL, COBOL, Software Development, SQL, DB2, Property & Casualty..., Life Insurance, RDz, TMF, SDLC, IMSDB, Easytrieve, Agile Testing, EDI, PL/1, Databases, Business Analysis, Java, Customer Service, Project Management, Agile Methodologies, Microsoft Excel, Analysis, Team Leadership, Requirements Analysis, JavaScript, HTML
Education
American Military University 2014 — 2016
Master's Degree, Enterprise Software Development
The University of Texas at El Paso 2009 — 2013
Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance
The University of Texas at El Paso 2009 — 2013
Bachelor of Business Administration (BBA), CIS
USAA January 2014 - Present
Skills
Insurance
Education
American Military University
Bachelor of Science (BS), Business Administration and Management, General
USAA June 2015 - August 2015
Hweb Service March 2012 - June 2015
Anglepoint Inc. April 2014 - December 2014
Brigham Young University May 2013 - April 2014
Skills
CSS, Web Development, HTML, Python, jQuery, C#, Django
Education
Brigham Young University 2013 — 2015
American River College 2010 — 2011
Folsom Lake College
USAA November 2012 - Present
Financial Planning Association (FPA) 2011 - 2015
Charles Schwab 2009 - 2012
Charles Schwab 2004 - 2009
Charles Schwab 2000 - 2004
Skills
Portfolio Management, Mutual Funds, Finance, Fixed Income, Series 7, Series 63, Retirement Planning, Wealth Management, Asset Allocation, Retirement, Investment Advisory, Investments, Strategic Financial..., Securities, Uniform Combined State..., Financial Services, Investment Strategies, Financial Advisory, FINRA, Asset Management
Education
The American College 2013 — 2015
Arizona State University 1997 — 1999
BS
Alfred State College - SUNY College of Technology 1977 — 1979
Associate of Applied Sciences (AAS)
North Tonawanda
USAA November 2012 - Present
Skills
Property & Casualty..., GIS systems, Supplier Management, Risk Management, Process Improvement, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Management, Sales, Research, Leadership, English, Training
Education
Adams State University
Bachelor's degree, Marketing/Marketing Management, General
Acelity April 2015 - Present
Rackspace November 2014 - April 2015
USAA January 2014 - November 2014
United States Department of Defense September 2013 - December 2013
ANC Research & Development December 2012 - September 2013
Clear Channel Communications May 2012 - August 2012
US Army August 1987 - December 2011
Skills
Project/Program..., Team..., Executive Management, IT Strategy Planning, IT Services Delivery &..., Infrastructure Design, System Security, Network..., Information System..., Systems Applications &..., Business Intelligence, System Deployment, System Migration, Software Deployment, Enterprise Resource..., VoIP Operations, Change Management, Risk Management, Process Improvement, Microsoft Office, Presentation Skills, Communication, Logistics, Department Budgeting, Strategic Planning, DoD, Computer Security, Integration, Management, Program Management, Information Technology, Project Planning, Training, Project Management, Security Clearance, Strategy, Software Documentation, Leadership, Army, ERP, Team Leadership, Disaster Recovery, Analysis, ITIL, Testing, Telecommunications, PMO, Military, Troubleshooting, Security
Education
American InterContinental University 2013 — 2015
Bachelor’s Degree, Business Administration and Management, General
American InterContinental University 2011 — 2012
Master of Information Technology, Project Management, 3.4
American InterContinental University 2008 — 2010
Bachelors of Information Technology, Networks
American InterContinental University 2006 — 2008
Associate of Arts, Business Administration and Management, General
USAA April 2015 - Present
AT&T August 2014 - April 2015
Allied Barton Security Service April 2014 - July 2014
Internal Revenue Service February 2014 - April 2014
US Army October 2012 - October 2013
HEB February 2012 - October 2012
Rudy's BBQ June 2011 - February 2012
Phil's Ice House April 2009 - June 2011
Skills
Intelligence Analysis, Management, Military Experience, Japanese, Teamwork, Military Training, Military, Leadership, Security, Intelligence, Troubleshooting, Team Leadership, Security Clearance
Education
American Military University 2014 — 2015
International Affairs, International Relations and Affairs
Cochise College 2013 — 2013
Associates, Military Intelligence, Command Control and Information Operations, GPA 3.7
Ft. Huachuca School of Intelligence / Texas Army National Guard
Intelligence analyst cert
U.S. Navy March 2007 - August 2015
USAA November 2006 - March 2007
J.P. Morgan Chase Bank April 2001 - May 2006
Skills
Military Experience, Military Operations, Military, DoD, Navy, Security Clearance, Command, Management, Human Resources, Military Training, Training, Personnel Supervision, Active DoD Secret..., Government, Readiness, Instructor-led Training, Personnel Management, Policy, Leadership, Military Liaison, Firearms, Force Protection, Administration
Education
American InterContinental University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
American InterContinental University 2007 — 2009
Associate of Arts (A.A.), Business Administration and Management, General
USAA June 2014 - Present
USAA June 2013 - June 2014
USAA May 2012 - June 2013
Bank of America April 2011 - May 2012
Bank of America March 2009 - April 2011
USAF 1990 - January 2011
Bank of America March 2003 - February 2009
Skills
Leading Change, Risk Management, Employee Relations, Change & Project..., Diversity & Inclusion, Employee Engagement &..., Management, Information Security, Banking, Program Management, Training, Disaster Recovery, Team Building, Policy, Project Planning, Strategy, Business Continuity, Enterprise Software, IT Strategy, Team Management, Vendor Management, CRM, Business Process..., Project Portfolio..., Governance, Process Improvement, SDLC, PMP, PMO, IT Management, Executive Management, Change Management, Outsourcing
Education
Air University 2004 — 2005
MS, Military Operational Art and Science
University of Phoenix 1997 — 2000
MA, Organizational Management
Texas A&M University 1986 — 1990
BS, Political Science
Judson HS 1983 — 1986
HS Diploma
Self-employed February 2005 - Present
USAA January 2000 - March 2005
Skills
Business Analysis, Career Counseling, Project Management, Job Search, Career Development, Job Coaching, Business Intelligence
Education
American River College
Bachelor of Business Administration (B.B.A.), International Business
USAA August 2013 - Present
USAA April 2007 - July 2013
USAA October 2004 - April 2007
USAA April 1999 - September 2004
Skills
Recruiting, Human Resources, Talent Acquisition, Employee Relations, Applicant Tracking..., Interviews, Onboarding, Management, Internet Recruiting, Employee Benefits, College Recruiting, Temporary Placement, HRIS, Hiring, Performance Management, Workforce Planning, Career Counseling, Career Development, Succession Planning, Talent Management, Technical Recruiting, Sourcing, Team Building, Staffing Services, Background Checks, PeopleSoft, Job Descriptions, Leadership Development, Employee Engagement, Personnel Management, Organizational..., Benefits Administration, Training, HR Policies, Call Centers, New Hire Orientations, Job Fairs, Executive Search, Temporary Staffing, Employee Training, Deferred Compensation, Screening, Resume Writing, Vendor Management, Cold Calling, HR Consulting, Leadership, Benefits Negotiation, Coaching, Organizational...
Education
Alcorn State University 1992 — 1996
Bachelors of Arts, Mass Communications
JEB June 2012 - Present
USAA July 1968 - September 2009
Toastmaster International 2005 - 2006
Skills
Team Building, Public Speaking, Lifestyle Coaching, Fashion Design, Leadership Development, Negotiation, Coaching, Budgets, Insurance, Microsoft Office, Change Management, Program Management, Strategic Planning, Customer Service, Sales, Risk Management, Training, Project Management, Government, Leadership, Process Improvement, Organizational..., Analysis, Performance Management, Operations Management, Call Centers, Team Leadership, Employee Relations, Strategy
Education
American River College
USAA September 2013 - October 2013
Polycom July 2013 - September 2013
FedEx August 2012 - July 2013
Giganews July 2011 - July 2012
Sabre Holdings January 2011 - July 2011
L-3 Communications Integrated Systems March 1999 - November 2010
Skills
Business Strategy, Fundraising, Microsoft Office, VMware Infrastructure, Social Media Marketing, Facilitators
Education
Keller Graduate School of Management of DeVry University
Master's degree, Management Information Systems, General
American InterContinental University
Master of Business Administration (MBA)
Southern University and Agricultural and Mechanical College at Baton Rouge 1993 — 1998
B.S., Computer Science
Illinois Legal Aid Online July 2015 - Present
Self Employed January 2007 - July 2015
USAA June 2014 - August 2014
JPMorgan Chase October 2013 - February 2014
JPMorgan Chase March 2013 - September 2013
Woodstock Fixed Income LLC June 2011 - April 2012
Madison Proprietary Trading Group March 2010 - May 2010
Texas Comptroller of Public Accounts June 2008 - December 2009
Citigroup March 2007 - June 2008
National Conference of State Legislatures March 2002 - August 2005
Skills
Fixed Income, Trading, Bloomberg, Securities, Asset Management, Equities, Hedge Funds, Options, Bonds, Government, Emerging Markets, Series 7, Series 63, Foreign Exchange, FX trading, Research, International Trade, Investments, Equity Trading, Finance, Banking, Financial Markets, Financial Services, Legislative Analysis, Legislative Research, Legislative Tracking, Cold Calling, Day Trading, Government Relations, FX, Fiscal Policy, Policy, Bankruptcy, High Yield, Fixed Income Trading, Fixed Income Products, International Political..., Oral & Written..., Policy Analysis, Public Policy
Education
Chicago-Kent College of Law, Illinois Institute of Technology 2014 — 2018
Doctor of Law (J.D.), Law
George Mason University 2005 — 2006
MA, International Commerce and Policy
The University of Texas at Austin 1995 — 2000
BSW, Social Work
American University 1999 — 1999
International Relations
Security Service Federal Credit Union November 2012 - Present
iHeartMedia July 2011 - October 2012
USAA August 2010 - July 2011
Wells Fargo Home Mortgage August 2009 - August 2010
Ascendant Technology 2006 - 2009
IBM June 2005 - August 2005
National Institute of Standards and Technology (NIST) June 2003 - August 2003
University of Wisconsin-Madison June 2001 - August 2001
Skills
Strategic Planning, Web Content Management, Training, Project Management, Solution Development, Information Gathering, Requirements Gathering, Business Requirements, Requirements Analysis, Business Analysis, Resource Management, Software Project..., Agile Methodologies, SDLC, PMO, Enterprise Architecture, Business Intelligence, Integration, Visio, SharePoint, Analysis, Leadership, Business Process, SOA, Consulting, Testing
Education
The Shaw Academy 2014 — 2014
Diploma certificate, Online Marketing
American Intercontinental University 2008 — 2009
MBA, Project Management
University of Virginia 2003 — 2006
MS, Computer Science
University of Maryland Baltimore County 1999 — 2003
BS and 2 minors, Computer Science, (Mathematics, Spanish)
FEMA Region VI Project Specialist/Insurance SpecialistFEMAOctober 2010 - Present
USAA August 1995 - September 2005
USAA August 1995 - September 2005
Skills
Insurance Claims, Insurance, Workers Compensation, Government, Property & Casualty..., Supervisory Skills, Payroll, Customer Service, Disaster Recovery, Microsoft Excel, E-Learning, Microsoft Word, Negotiation, Contract Negotiation, Office Management, Problem Solving, Windows, Commercial Insurance, Texas Adjusters License, Liability, Claims Management, Claims Investigations, Accident Claims, Claims Handling, Casualty Claims, General Insurance, Insurance Law, Property Law, Property Damage, Federal Government, Distance Learning, Call Center, Grant Writing, Federal Grant Management, Litigation Management, Casualty, Umbrella Insurance, Legal Liability, Claim, PowerPoint, Fraud Identification, Human Resources, Project Management, Strategic Development, People Management, Business Process..., Achieving and Retaining..., Outlook, Administration, Claims Resolution
Education
American Public University System 2012 — 2015
Bachelor's degree, Business Management and Information Technology
American Education Institue 2004 — 2005
Casualty Claims Law Associate, Claims Law
Our Lady of the Lake University 2000 — 2002
USAA May 2009 - Present
USAA May 2009 - Present
Education
Alabama Agricultural and Mechanical University
Lockheed Martin November 2008 - Present
Lockheed Martin April 2007 - November 2008
Lockheed Martin August 2005 - March 2007
Lockheed Martin February 2004 - July 2005
USAA October 2002 - February 2004
BearingPoint October 2000 - May 2002
Lockheed Martin September 1999 - September 2000
Accenture June 1995 - August 1999
Skills
Human Resources, Recruiting, Performance Management, HRIS, Training, Personnel Management, Program Management, Workforce Planning, Interviews, Leadership, Management, Process Improvement, New Business Development, Executive Coaching, DCAA Labor Audits, Talent Management, Talent Acquisition, Employee Relations, Project Planning, Proposal Writing, Employee Benefits, Analysis, Onboarding, Strategy, Policy, New Hire Orientations, CRM
Education
American University 1993 — 1996
MA, International Communications
University of Colorado Boulder 1987 — 1991
BA, Communications
Key Bank and USAA Federal Savings Bank 2001 - 2006
USAA 2001 - 2006
Education
Alfred University
USAA April 2014 - Present
U.S. Army Contracting Command August 2011 - March 2014
Defense Commissary Agency July 2010 - August 2011
United States Air Force November 2008 - June 2010
United States Air Force June 2006 - October 2008
United States Air Force January 2006 - May 2006
United States Air Force July 2004 - January 2006
United States Air Force December 2002 - July 2004
Skills
Tableau, Microsoft Word, Microsoft Excel, PowerPoint, Pivot Tables, Forecasting, Strategic Planning, Business Analysis, Data Analysis, Analytics, Dashboarding, Business Intelligence, SAP, Government Procurement, Contract Negotiation, Construction, Microsoft Office, DoD, Government Contracting, Contract Management, Analysis, Procurement, Leadership, Process Improvement, Cross-functional Team..., Logistics, Strategic Sourcing, Government, Training, Security, Air Force, Supply Management, Budgets, Military, Policy, Strategy, Human Resources, Management, Finance, FAR, Military Logistics, Supply Chain Management, Defense Contracting, Security Clearance, Purchasing, Project Management, Program Management, Defense, Negotiation, Source Selection
Education
American Graduate University 2010 — 2013
Master of Business Administration (MBA), Acquisition and Contract Managment
Community College of the Air Force 2008 — 2008
Associate's degree, Contract Management
Park University 2006 — 2008
Bachelor of Science (B.S.), Business Administration and Management, General
Hart Research 2009 - Present
Healthpoint 2007 - 2008
KCI 1999 - 2007
USAA 1990 - 1995
Eastman Kodak 1985 - 1989
Skills
Market Analysis, Marketing Strategy, Market Research, Focus Groups, Customer Insight, Competitive Intelligence, Competitive Analysis, Segmentation, Healthcare, Medical Devices, Market Development, Quantitative Research, Brand Management
Education
American University 1973 — 1977
BA, Psychology/Sociology
Sinclair Broadcast Group January 2014 - Present
Everest Institute January 2010 - May 2011
USAA July 2008 - January 2010
Sinclair Broadcasting Group October 2004 - August 2007
Payless Shoe Source March 2004 - October 2004
Latinos Progresando June 2003 - December 2003
Skills
Writing, Career Counseling, Interviews, Management, Time Management, Higher Education, Editing, Customer Service, Data Entry, Project Planning, Microsoft Office, Marketing Strategy, Admissions, Sales, Office Management, Public Speaking, Event Planning
Education
Alma College 2000 — 2008
B.A, Political Science
Alma College
Bachelor of Arts (B.A.), Political Science
Leonard Techno Solutions April 2014 - Present
Syntel August 2013 - February 2014
Alliance of Professionals & Consultants, Inc. (APC) October 2012 - July 2013
Cerner Corporation October 2011 - October 2012
USAA January 2011 - September 2011
Aon Hewitt October 2009 - January 2011
Skills
Requirements Analysis, Technical Recruiting, Project Management, PMP, Management, SAP, Team Leadership, Information Technology, PeopleSoft, Testing, SDLC, Vendor Management, Business Analysis, Resource Management, Business Intelligence, Program Management, Process Improvement, CRM, Change Management, ERP, Oracle, Consulting
Education
American InterContinental University 2007 — 2009
Master of Business Administration (M.B.A.), Information Technology Project Management, 3.75
Association of California Water Agencies June 2011 - Present
Raley's (River City Staffing) September 2010 - December 2010
California State University, Sacramento July 2009 - August 2010
USAA March 1989 - June 2009
AAA Insurance August 1986 - March 1989
Skills
Employee Relations, Human Resources, HRIS, Onboarding, Recruiting, Employee Benefits, PeopleSoft, Interviews, Deferred Compensation, New Hire Orientations, Employment Law, Hiring, Temporary Placement, Management, Access, Customer Service, Applicant Tracking...
Education
California State University-Sacramento 2008 — 2010
B.A., History
American River College 2002 — 2007
Associate of Arts (A.A.), General Education
Travelers May 2007 - Present
Hospice of Lancaster County April 2006 - April 2007
The Risk Management Association July 2005 - March 2006
USAA July 1987 - December 2001
FBLA-PBL, Inc. September 1978 - July 1987
Skills
Employee Relations, Employment Law, Performance Management, Talent Management, Talent Acquisition, Talent Development, Change Management, Organizational..., Organizational..., Training & Development, Diversity, Strategic Planning, Ideation, Maximizer, Futuristic, Individualization
Education
Marymount University
Master of Arts (MA), Human Resource Management
Marymount University
MBA, Marketing
American University
BA, Music
Carnegie Mellon University
Music
USAA March 2014 - Present
Refined Benefits dba Sullivan Benefits September 2013 - March 2014
The Bank of Tampa November 2012 - August 2013
The Bank of Tampa July 2011 - November 2012
The Bank of Tampa March 2010 - July 2011
The Bank of Tampa March 2006 - March 2010
Skills
Banking, Customer Service, Word, Excel, Microsoft Office, Microsoft Excel, Microsoft Word, Financial Analysis, Team Building, Training, Sales, Leadership, Process Scheduler, Coaching, Process Improvement, Insurance, Customer Satisfaction
Education
Hillsborough Community College 2012 — 2013
Associate of Arts (AA)
AIB International
Personal Banking Certificate
University of Florida 1998 — 2000
TD January 2013 - May 2014
USAA 2011 - 2011
Policy Studies August 2006 - June 2010
Skills
Administrative..., Microsoft Office, Customer Service, PowerPoint, Data Entry, Spreadsheets, Access, Microsoft Word, Visio, Event Planning, SharePoint, Microsoft Office 2007, Confidentiality, Calendaring, Government, Office Administration, Travel Arrangements, Fax, Microsoft Excel, Accounts Payable, Recruiting, Outlook, Invoicing, 10 Key, Records Management, Database Administration, Microsoft Publisher, Payroll, Accounts Receivable, System Administration, Administrative..., Employee Relations, Human Resources
Education
American InterContinental University 2015 — 2016
Bachelor of Healthcare Management, Health/Health Care Administration/Management
American InterContinental University 2012 — 2015
Bachelor of Business Administration (B.B.A.), Specialization in Management
Cedar Hill High School
High School Diploma, General Studies
USAA August 2009 - June 2013
USAA February 2008 - July 2009
USAA August 2006 - February 2008
USAA June 2003 - August 2006
USAA June 2001 - June 2003
USAA July 1998 - June 2001
LDM July 1996 - November 1997
California State University at Sacramento January 1997 - June 1997
Court Appointed Special Advocate May 1994 - May 1995
City of Sacramento October 1991 - May 1993
Skills
Investigation Management, Investigation, Claim Investigation, Claims Management, Arbitration, Insurance, Property & Casualty..., Private Investigations, Statement Taking, Criminal Justice, Property Claims, Personal Injury, Claims Handling, Interviews, Enforcement, Claims Investigations, Courts, Subrogation, Liability, Casualty, Fraud Detection, Workers Compensation, Training, Claim, Accident, Litigation Support, Background Checks, Insurance Law, Microsoft Office, Child Advocacy, Public Speaking, Persuasive Writing, Professional Writing, Law Enforcement
Education
National Insurance Crime Training Academy 2006 — 2012
Insurance Investigation
Pikes Peak Community College 2011 — 2012
Criminal Justice
Property Loss Research Bureau 2012 — 2012
Insurance CE
NICB Advanced Academy 2007 — 2007
National Institute of Forensic Studies 2007 — 2008
Forensic Studies
California State University-Sacramento 1995 — 1997
Literature
Brigham Young University 1993 — 1995
BA, American Studies with a minor in English Literature
American River College 1991 — 1993
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Blu Sky Restoration
Damage Investigations
USAA February 2004 - September 2009
Hunter Douglas December 1994 - July 2003
Education
American River College 1989 — 1991
Interior Design
Bunting Ross Realty October 2003 - Present
City of Shavano Park May 2011 - Present
San Antonio Board of REALTORS® January 2012 - Present
USAA 1989 - 2003
Skills
Investment Properties, Real Estate, First Time Home Buyers, Foreclosures, Luxury, Relocation, Contract Negotiation, Strategic Planning, Event Planning, Municipalities, Community Development, Community Outreach, Charity Governance, Communication, Custom Remodeling, Negotiation, Selling, Leases, Residential Homes, Buyer Representation, New Home Sales, Real Estate Transactions, Sellers, Sales, Single Family Homes, Investors, Referrals
Education
Albertus Magnus College 1978 — 1982
BA, Marketing & Communications
The Good Hope School 1967 — 1978
High School, College Prep, Private School St. Croix US Virgin Islands
St. Mary's University
Law School/MBA Program
US Government Agencies April 2015 - Present
Art1Media Graphics Design January 2001 - Present
PESystems, Inc. September 2012 - April 2015
USAA February 2012 - September 2012
Lockheed Martin Information Technology September 2007 - June 2011
Southwest Texas Regional Advisory Council for Trauma February 2007 - September 2007
United States Air Force 1986 - 2007
Skills
Program Management, Graphic Design, DoD, System Administration, Military, Web Design, Project Management, Training, Event Photography, Management, Windows 7, Analysis, Troubleshooting, PowerPoint, Team Building, Requirements Analysis, Social Networking, PHP, Security Clearance, IIS, SharePoint, XML, Process Improvement, Public Speaking, Customer Service, Information Management, TCP/IP, Flash, Configuration Management, Scanners, Government, Project Planning, Networking, Marketing, Information Assurance, Air Force, Integration, Access, HTML, Testing, Web Development, Security+, Security, Volunteer Management, Defense, SQL, Top Secret, CSS, ITIL
Education
American InterContinental University
BFA, Design and Visual Communications
Community College of the Air Force
AAS, Information Managment
LA Boxing of Sacramento July 2007 - Present
USAA February 1994 - September 2009
Reaves Academy of Martial Arts December 2002 - July 2007
Sacramento Credit Union November 1992 - January 1994
Skills
Insurance, Call Center, Underwriting, Property & Casualty..., Customer Service, Process Improvement, Customer Satisfaction, Risk Management, Benefits Administration, Vendor Management, Leadership, Banking, Customer Retention, Customer Experience, Financial Services, New Business Development, Business Planning, Small Business, Management
Education
Golden Gate University 2009 — 2010
Bachelor of Business Administration (BBA)
American River College 1992 — 1996
Associate of Arts (AA)
Cordova High School 1989 — 1992
High School Diploma
USAA July 2011 - Present
USAA March 2010 - June 2011
USAA March 2009 - March 2010
USAA July 2006 - March 2009
US Air Force August 2002 - July 2006
Skills
Procurement, Strategy Development, Contract Management, Government, Negotiation, Team Leadership, Vendor Management, Contract Negotiation, Team Building, Vendor Relations, Strategic Sourcing, Supplier Management, Product Development, Purchasing, Supply Chain Management, Customer Service, Contract Negotiations, Strategy, Cross-functional Team...
Education
Troy University 2010 — 2012
MSM, Leadership and Organizational Development
Florida Institute of Technology 2005 — 2007
MS, Contract Management
American Public University System 2003 — 2005
MA, Military Studies
Lamar University 1999 — 2002
BS, Economics
USAA December 2005 - June 2015
Security Service Federal Credit Union July 1992 - April 2005
Skills
Fidelity Software, COBOL, JCL, IBM Mainframe, Easytrieve, z/OS, cics, Visio, Microsoft Excel, Microsoft Word, NDM, RDz, Business Analysis, Reuse, Process Improvement, Control-M, ISPF, Panvalet, Librarian Source..., Dumpmaster, VSAM, CICS, Mainframe, SQL, Websphere
Education
Allan Hancock College
Renteria's LLC August 2015 - Present
USAA August 2015 - September 2015
Northrop Grumman Corporation October 2011 - May 2015
US Army June 2007 - March 2011
US Army June 2003 - June 2007
USMC May 1998 - May 2002
Skills
Security Clearance, Military, Government, Afghanistan, Management, Military Operations, Force Protection, Defense, DoD, Military Experience, Information Assurance, Intelligence Analysis, Strategic Planning, Government Contracting, Security, Command, Program Management, Human Resources, Army, Operational Planning, Air Force, Strategic Human..., Team Leadership, Team Development, Cross-functional Team..., Training Delivery, Operations Management, Operational Excellence, Quality Control, Technical Support, Leadership, Microsoft Office, Military Training, Process Improvement, Testing, Troubleshooting, Integration, Team Building, Radar, Training, Analysis, Physical Security
Education
American Military University 2014 — 2015
Master's degree, Management, Public Administration, 3.81
Washington National Guard August 2014 - Present
Washington National Guard November 2012 - August 2014
1st Squadron 303rd Cavalry Regiment June 2012 - August 2014
Washington National Guard November 2010 - November 2012
National Guard Bureau December 2006 - August 2010
USAA 1994 - October 2001
Skills
Military, Army, Command, Military Operations, Government, Operational Planning, Program Management, National Security, Military Experience, Military Training, Leadership Development, Force Protection, Policy, Defense, DoD, Information Assurance, Tactics, Security Clearance, Personnel Supervision, Intelligence, Crisis Management, Security Operations, Interagency Coordination, Disaster Response, Navy, Logistics Management, Special Operations, Emergency Management, Top Secret, Homeland Security, Intelligence Analysis, Logistics, Organizational..., Training, Security Management, Human Resources, NATO, Counterterrorism, Firearms, Operations Management, Weapons, Air Force, Defence, Military Liaison, Resource Management, Government Contracting, Physical Security, Leadership, Military Logistics, Reconnaissance
Education
American Public University System 2007 — 2009
Master of Arts (MA), Homeland Security
Washington State University 1986 — 1989
Bachelor of Science (BS), Economics
AmTrust Financial Services, Inc. (AFSI) February 2014 - Present
Travelers January 2011 - February 2014
Philadelphia Insurance Companies November 2006 - July 2010
Fireman's Fund Insurance Company October 2005 - November 2006
The Dentists Insurance Company August 2003 - October 2005
USAA August 1993 - August 2003
Skills
Underwriting, Commercial Insurance, Customer Service, Microsoft Office, Microsoft Excel, Casualty, Property & Casualty..., Microsoft Word, Liability, PowerPoint, Time Management, Communication, Management, Event Management, Employment Practices..., Inland Marine, Excess, Workers Compensation, Training, Mentoring, Organization, Claims Handling, Event Planning, Volunteering, Medical Malpractice, Personal Lines Insurance, Sales, Automobile and Fleet..., ISO, Networking, Project Management, Risk Assessment, Volunteer Management, Work Ethic, Insurance, Risk Management, Reinsurance, Liability Analysis
Education
American River College
Associate of Arts (AA), General Studies
USAA February 2013 - Present
GMAC ResCap August 2011 - September 2012
Thomas L. Cardella & Associates January 2009 - August 2011
Vangent, Inc. March 2004 - January 2009
The Music Loft 2000 - 2004
Skills
Customer Service, Coaching, Call Center, Instructional Design, Process Improvement, Microsoft Office, Mentoring, Customer Relations, Public Speaking, PowerPoint, Program Management, Employee Training, Recruiting, Call Centers
Education
American InterContinental University 2004 — 2004
M. Ed., Instructional Design
Western Illinois University 1975 — 1979
BA, Music Education
Orange County Public Schools October 2006 - Present
USAA June 1993 - May 2001
US Army December 1972 - April 1994
Skills
Educational Technology, Teachers, Moodle, Teaching, Instructional Design, Mathematics Education, Tutoring, Curriculum Development, Curriculum Design
Education
American InterContinental University 2004 — 2005
Bachelor's degree, Information Technology
The University of Texas at San Antonio 1994 — 1999
Bachelor of Science (BS), Information Technology
USAA 2013 - Present
Skills
Security, Military, Computer Hardware, Networking, Active Directory, Security+, Windows, System Administration, Security Clearance, Troubleshooting, Network Security, Leadership, Computer Security, Linux, Windows Server, XP, Microsoft Office, Access, Information Assurance, SharePoint, Microsoft Technologies, DHCP, C#, DoD, Integration, Servers, VMware, Windows 7, Network Administration, Software Development, Software Installation, Technical Support, Databases, Remote Desktop, Computer Repair, Visio, Intelligence Analysis, Air Force, Defense, Military Experience, 3D Printing, 3D modeling software, 3D FABRICATION, Team Building, Public Speaking, Government, Management, Strategic Planning, Customer Service, Force Protection
Education
American Military University 2014 — 2015
Bachelor of Engineering (B.E.), Computer Engineering
Hillsborough Community College 2010 — 2012
AS Computer Information Administrator, IT, 3.77
USAA August 2012 - Present
CCI November 2011 - August 2012
nFinanSe September 2010 - July 2011
The University September 2010 - April 2011
Florida Hospital College of Health Science September 2009 - September 2010
Skills
Bilingual, Higher Education, Science, Biomedical Science, Student Financial Aid, Admissions, Leadership, PowerPoint, Student Affairs, Customer Service, Research, Coaching, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Public Speaking, Time Management
Education
Adventist University of Health Sciences 2007 — 2010
Bachelor of Science (BS), Biomedical Sciences, General
Florida Hospital College of Health Sciences 2007 — 2010
B.S, Biomedical Sciences
USAA October 2011 - Present
Recontrust Trustee Services - Bank of America 2000 - 2011
Bank of America February 2010 - August 2010
Skills
Underwriting, Loans, Credit, Mortgage Banking, Mortgage Lending, Loan Origination, Credit Analysis, Residential Mortgages, Credit Risk, Banking, Consumer Lending, Commercial Lending, Loss Mitigation, Portfolio Management, Financial Risk
Education
Alabama Agricultural and Mechanical University 1978 — 1984
Master of Science (MS), Applied Economics
Alabama Agricultural and Mechanical University 1978 — 1984
Master of Science (MS), Economics
Belk October 2007 - Present
Exit Strategy Realty February 2006 - September 2007
USAA January 2000 - December 2005
Skills
Medical Terminology, Outstanding Customer..., typing 50 WPM, Physical Inventory, Multitasker, Administration, Team Performance, Merchandising, Medical Billing, Medical Research, Medisoft
Education
American InterContinental University 2011 — 2012
Bachelor of Business Administration (BBA), Health/Health Care Administration/Management
American InterContinental University 2010 — 2011
Associate's degree, Business Administration
Erie Insurance Group September 2003 - Present
Chubb Insurance February 2002 - September 2003
USAA September 1988 - February 2002
Erie Insurance Group January 1980 - September 1988
Skills
Litigation Management, Liability, Legal Liability, Liability Analysis, Claim, Casualty, Property & Casualty..., Commercial Lines, Insurance, Claim Investigation, Claims Handling
Education
Allegheny College 1973 — 1977
Bachelor of Arts (BA), Political Science and Government
USAA March 2013 - Present
Enterprise Rent-A-Car December 2010 - March 2013
Chili's October 2007 - May 2010
Skills
Marketing, Time Management, Fleet Management, Profit Maximization, New Business Development, Sales, Inventory Management, Account Management, Sales Presentations, Employee Training, Accounts Payable, Inventory Control, Training, Hiring, Customer Service, Employee Management, B2B
Education
Adams State University 2014 — 2016
Master of Business Administration (MBA), Organizational Leadership
Adams State College 2007 — 2010
BS, Business, Management, Marketing, and Related Support Services
The University of New Mexico 2002 — 2003
none
USAA
Skills
VA Loans, Customer Service, Microsoft Excel, Strategic Planning, Banking, Leadership, Loans
Education
American InterContinental University 2008 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, General
USAA December 2001 - Present
USAA August 1995 - December 2001
Skills
Property & Casualty...
Education
American River College 1993 — 1995
Associate of Science (AS), Digital Electronics
Goose Bay Labrador High School 1960 — 1963
High School Diploma
Compassionate October 2013 - Present
Direct Care October 2011 - September 2013
PDI of the South, Inc. November 2007 - September 2011
USAA November 2005 - February 2007
US Navy June 1993 - October 2005
Skills
Microsoft Office, Team Building, Team Leadership, Leadership, Military, Management, Customer Service, Change Management, Organizational...
Education
Walden University 2014 — 2016
Doctor of Business, Business Administration, Management and Operations
American InterContinental University 2012 — 2013
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
American InterContinental University 2011 — 2012
Bachelor of Business Administration (B.B.A.), Business Adminerstration
American InterContinental University 2010 — 2011
Associate of Arts (A.A.), Human Resources Management/Personnel Administration, General
UTHSCSA February 2010 - Present
Kelly Services January 2010 - November 2011
USAA June 2004 - June 2009
Education
Amarillo College 1975 — 1976
n/a, Registered Nursing/Registered Nurse
San Antonio College
n/a, academics
USAA January 2009 - Present
State Farm August 2007 - September 2008
Bankers Life and Casualty Company May 2005 - January 2007
Education
American InterContinental University 2005 — 2012
Masters, Business Management
USAA July 2007 - Present
Nationwide Insurance July 2006 - July 2007
USAA March 2001 - June 2004
Skills
Claim, Process Improvement, Leadership, Microsoft Excel, Data Analysis, Visio, Team Building, Project Management, Microsoft Office, Business Process..., PowerPoint, SharePoint, Program Management, Business Analysis, Insurance
Education
Southern Oregon University 1992 — 1997
Bachelor of Arts (BA), English Language and Literature/Letters
American River College 1988 — 1992
English Language and Literature/Letters