USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
Lowe's Companies, Inc. December 2005 - October 2015
USAA June 2003 - June 2005
American Medical Association July 1998 - June 2003
Skills
Crisis Communications, Public Policy, Media Relations, Policy, Government, Public Relations, Public Speaking, Non-profits, Politics, Strategic Communications, Event Planning, Strategic Planning, Policy Analysis, Corporate Communications, Community Outreach, Public Affairs, Social Media, Marketing Strategy, Fundraising, Negotiation
Education
Furman University 1982 — 1986
BA, Political Science, French
USAA October 2013 - Present
Wells Fargo January 2013 - October 2013
Wells Fargo Bank 2006 - January 2013
Wells Fargo July 2005 - March 2006
Wells Fargo Bank September 1997 - June 2005
Skills
Data Mining, Performance Monitoring, Data Analysis, IT Audit, CISA, SOX, Compliance, Internal Audit, Risk Management, Banking, ACL, Audit, Risk, Information Security..., Sarbanes-Oxley Act, Auditing, Internal Controls
Education
Fort Lewis College 1989 — 1996
BS, Accounting
Orlando House of Blues January 2015 - Present
Full Sail University October 2014 - February 2015
USAA December 2012 - May 2014
Verizon September 2011 - December 2012
Skills
Sales Management, Entrepreneurship, Start-ups, New Business Development, Marketing Strategy, Service Desk, E-commerce, Team Building, Technical Support, SEO, Management, Online Marketing, Online Advertising, Leadership, Mobile Devices, Social Networking
Education
Full Sail University 2014 — 2016
Bacheor of Science, Show Production
USAA May 2015 - Present
Moore Medical October 2011 - May 2015
McKesson September 2007 - October 2011
Kmart Corporation July 2004 - September 2007
Skills
Healthcare, Hospitals, Leadership, Coaching, Medical Devices, Training, Process Improvement, Team Building, Strategic Planning, Customer Service, Leadership Development, Cross-functional Team..., Supervisory Skills
Education
Gateway Community College 2008 — 2010
Pre-reqs for Nursing
Rio Salado College 2007 — 2008
Psychology/Sociology
DVUSD 1999 — 2002
Compliance Consultant January 2015 - Present
Investment Professionals, Inc. November 2014 - January 2015
USAA April 2012 - October 2014
JPMorgan Chase June 2011 - March 2012
Wells Fargo Advisors January 2005 - May 2011
Skills
Securities, FINRA, AML, Mutual Funds, Series 63, Risk Management, Series 24, Banking, Investments, Financial Services, Wealth Management, Equities, Financial Risk, Investment Advisory, Asset Management, Insurance, Capital Markets, Due Diligence, Credit, Fixed Income, Alternative Investments, Uniform Combined State..., Series 7, Financial Advisory
Education
Friends University 1988 — 1990
Masters, Management
Wichita State University 1981 — 1984
Bachelors, Finance
Morgan Stanley 2014 - Present
ARC 2010 - 2014
MasterCard Worldwide 2007 - 2010
USAA 2006 - 2007
AT&T 2004 - 2006
Reinsurance Group of America 2001 - 2002
Skills
IT Project & Program..., Strategic Enterprise..., Road Maps and Multi..., Partners and Customer..., Information Systems..., Supporting Sales and..., Enterprise Data..., Vendor Management, Operations Management, Warehousing & Database..., Strategic Partnerships, Strategic Planning, MS Project, Microsoft Office, Windows, Resource Management, Budgets, Recognition Awards, Leadership, IT Management, IT Infrastructure..., Management Consulting, Team Management, Risk Management, English, Urdu, SDLC, Project Management, PMP, Data Warehousing, Program Management, Data Modeling, PMBOK, Metrics, Data Analysis, Analysis
Education
Webster University 2002 — 2003
Master's degree, Information Management
Fontbonne University 1999 — 2001
Bachelor's degree, Computer Science and Information Systems
University of Cambridge
Diploma in Computer Studies
USAA June 2015 - Present
USAA November 2012 - June 2015
USAA August 2008 - November 2012
Savemart Supermarkets August 2007 - August 2008
Farmers Insurance July 2006 - July 2007
Progressive Insurance October 1999 - June 2006
Skills
Coaching, Public Speaking, Sales, Customer Service, Training, Insurance, Process Improvement, Underwriting, Property, Telephone Skills, Call Centers, Financial Services, Umbrella Insurance, Research, Data Analysis, Employee Training, Customer Retention, Customer Satisfaction, Leadership Development, Microsoft Office, Microsoft Word, Team Building, Management, Outlook, Call Center, Leadership, Microsoft Excel, PowerPoint, Time Management, Event Planning, Project Management, Change Management, Human Resources
Education
Colorado Christian University 2012 — 2014
Bachelor of Science (B.S.), Psychology
Folsom Lake College 2004 — 2009
Associate's degree, Social Sciences
Casa Roble High School 1996 — 2000
High School Diploma, General Studies
Jewelry Appraiser Lite Smartphone App January 2015 - Present
Texas Estate Lady May 2000 - Present
Powers Appraisals & Renie Creations 1998 - Present
JGreen Jewelers 2005 - 2011
USAA December 2001 - July 2002
Computer Resources Management, Inc. (purchased by Billing Concepts) 1996 - 1999
Computer Resources Management, Inc. (Purchased by Billing Concepts) 1996 - 1999
Skills
Graduate Gemologist, Speakers, Software Training, Sales Management, Public Speaking, Hands-on Training, Motivated self-starter, Strategic Planning, Training, Customer Service, Marketing, Retail, Sales, Merchandising, Social Media Marketing, Recruiting, Leadership, Marketing Strategy, Management, New Business Development, Team Building
Education
Gemological Institute of America
G.G., Diamonds, Gemstones and Pearls
GEM-A Great Britain 2009 — 2010
Foundation of Gemology, Gemology
University of Houston 1989 — 1992
BS, Hospitality Management
USAA February 2014 - Present
Wyndham Vacation Ownership October 2013 - January 2014
Z Wireless - Verizon Premium Wireless Retailer July 2013 - October 2013
RadioShack July 2012 - July 2013
Skills
Retail, Merchandising, Store Management, Visual Merchandising, Loss Prevention, Inventory Management, Sales, Customer Service, Retail Sales, Sales Management, Customer Satisfaction, Profit, Fraud Detection, Fraud Claims, Credit Card Fraud, Credit Cards, Identity Theft, Microsoft Excel, Microsoft Office, Microsoft Word, Communication, Social Media Marketing, Online Marketing, Marketing
Education
Ozarks Technical Community College 2014 — 2015
Associate's Degree, Business, Management, Marketing, and Related Support Services, Sophomore
Ozarks Technical Community College 2012 — 2013
Associate's Degree, Business, Management, Marketing, and Related Support Services
Garden City Community College 2011 — 2012
General Studies
USAA April 2013 - Present
The Rock Law Group June 2012 - March 2013
Wade, Palmer, & Shoemaker August 2010 - April 2012
LegalMesh 2010 - 2011
Phipps & Howell February 2009 - June 2010
Xcellimark January 2007 - August 2007
Skills
Legal Research, Insurance, Westlaw, Legal Writing, Social Media, Mobile Product..., PCI DSS, Electronic Signatures, Civil Litigation, Liability, Management, Privacy Law, Public Speaking, Strategic Planning
Education
Florida State University College of Law 2007 — 2010
J.D., Law
Stetson University 2006 — 2007
M.B.A., Business, Management, Marketing
University of Central Florida 2003 — 2006
B.A., Political Science
American Strategic Insurance January 2014 - Present
American Strategic Insurance April 2011 - January 2014
American Strategic Insurance August 2007 - April 2011
American Strategic Insurance August 2005 - August 2007
USAA November 2002 - August 2005
Skills
Property & Casualty..., Underwriting, Insurance, General Insurance, Commercial Insurance, Term Life Insurance, Sales Operations, Casualty, Liability, Life Insurance, Claim, Commercial Lines, Health Insurance, Umbrella Insurance, Marketing, Casualty Insurance
Education
Florida State University 1998 — 2002
Information Studies, Web Development
Florida State University 1998 — 2002
Minor in Business
USAA September 2011 - Present
USAA June 2008 - September 2011
USAA December 1991 - 2008
Prudential Insurance January 1991 - December 1991
Citi 1990 - 1991
Sears Holdings Corporation October 1988 - October 1990
Sears Holdings Corporation March 1988 - October 1988
Skills
Microsoft Office User..., Verint Technologies, IEX Workforce Management, Underwriting, Outlook, Claim, Insurance, Microsoft Excel, Property & Casualty..., PowerPoint, Program Management, Management, Analysis, Risk Management, Credit, General Insurance, Financial Risk, Mortgage Lending, Life Insurance, Financial Analysis, Financial Services, Finance
Education
Florida State University 1983 — 1987
BS, Economics
Florida State University 1983 — 1987
Certificate, Urban and Regional Planning
Retreat Capital Management Group December 2011 - May 2013
Fannie Mae July 2011 - November 2011
Wells Fargo Home Mortgage February 2010 - July 2011
Wachovia, A Wells Fargo Company October 2007 - December 2008
USAA December 2006 - October 2007
USAA April 2004 - November 2006
J Sainsbury plc April 2002 - May 2003
Scudder Kemper Investments 1999 - 2001
Skills
Program Management, PMO, Project Portfolio..., Project Management, Agile Methodologies, Software Documentation, Requirements Management, Business Process..., Process Engineering, Six Sigma, Access, SDLC, PMP, Vendor Management, Business Analysis, Process Improvement, Requirements Gathering, Requirements Analysis, Risk Management, SharePoint, Visio, MS Project, Leadership, Management, Integration, Change Management, Strategy, Business Process, Project Delivery, Business Requirements, Resource Management
Education
George Mason University 1992 — 1996
BA, Communications
George Mason University 1992 — 1996
Bachelor's Degree, Business/Corporate Communications and Public Relations
Cognizant Technology Solutions February 2014 - Present
Indigo Healthcare / Influence Corp 2005 - December 2013
Editor / Publisher March 2013 - November 2013
USAA May 2012 - July 2013
Express Scripts September 2011 - April 2012
General Dynamics Information Technology November 2007 - June 2010
GCP Inc February 2001 - December 2003
Friendly Software Services May 1992 - March 1999
Cholamandalam Investments Chennai April 1989 - February 1992
Skills
Agile Education, Agile Methodologies, Scrum, Agile Project Management, Business Analysis, Project Management, PMO, PMP, Business Process, Strategy, Process Improvement, Enterprise Software, Project Delivery, Product Persona, Enable transition to..., Product Management, Management Consulting, Software Project..., Continuous Integration, Business Transformation, Project Portfolio..., IT Project Management, Workshop Facilitation, Web Applications, Kanban, Introspection, Ukemi (the art of..., Requirements Analysis, Suspension (the art of..., Team Leadership, Vendor Relations, Agile for professionals..., Waterfall, Vendor Management, CMMI, Agile -community..., Product Humanizing, Program Management, SDLC
Education
Strozzi Instititute, Petaluma, CA 2013 — 2015
Somatic Coach certification
George Mason University 2004 — 2006
MBA
SDNBV college (Srimati DevKunvar Vaishnav College for Women 1982 — 1986
B.Sc
Christ King Girls Higher Secondary School 1973 — 1983
high school
USAA January 2014 - Present
TP Orthodontics March 2012 - November 2013
Norwegian Cruise Line 2011 - 2012
Summit Electric Supply 2004 - 2008
Mesa Airlines 2003 - 2004
Starwood Hotels & Resorts Worldwide, Inc. 2002 - 2003
Skills
Sales Operations, Cold Calling, Account Management, Customer Service, Training, Problem Solving, CRM, Selling, Solution Selling, Sales Management, B2B, Sales Process, Key Account Management, Sales Presentations, Direct Sales, Salesforce.com, Selling Skills, New Business Development, Building Relationships, Product Launch, International Sales, Business Development, Pricing, Marketing, Product Marketing, Forecasting, Marketing Strategy, Sales, Negotiation, Contract Negotiation, Customer Retention, Trade Shows, Team Building, Key Account Development, Business Planning, Marketing Management, Purchasing, Customer Satisfaction, Market Research, Market Planning
Education
Fort Lewis College 2007 — 2010
Bachelor of Business Administration (BBA), Tourism and Travel Services Management, 3.5
Farmers Insurance August 2012 - Present
USAA October 2006 - June 2008
AAANorthern California, Nevada & Utah Insurance Exchange January 2005 - October 2006
Skills
Property & Casualty..., Commercial Insurance, Umbrella Insurance, Spanish-speaking, Customer Service, Call Center, Supervising, Data Entry, Microsoft Office, Microsoft Word, Windows 7, Lotus Notes, DOS
Education
University of Phoenix 2010 — 2013
Associates of Arts of Criminal Justice, Criminal Justice
Folsom Lake College 1996 — 1996
N/A, Human Development
Folsom High School 1993 — 1996
High School Diploma, General Studies
Raymond James & Associates, Inc. May 2014 - Present
Raymond James Financial Services, Inc. April 2012 - May 2014
USAA September 2010 - March 2012
Waddell & Reed January 2009 - June 2010
Ameriprise Financial Services, Inc. August 2007 - October 2008
Skills
Series 7, Series 66, Series 24, 2-15 Life, Health, and..., Financial Planning, Risk Management, Tax Planning, Retirement Planning, Investment Planning, Estate Planning, FINRA, Social Media, Outlook, Investments, Financial Advisory, Portfolio Management, Securities, Strategic Financial..., Uniform Combined State..., Asset Allocation, Financial Services, Mutual Funds
Education
Florida State University 2003 — 2007
Bachelor of Science (BS), Finance, General
Source Select Group, LLC July 2015 - Present
PwC October 2005 - February 2015
USAA May 1987 - October 2004
Skills
Customer Service, Microsoft Excel, English, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Research, Windows, Program Management, Recruiting, Vendor Management, Management, Process Improvement, Human Resources, Sourcing, Onboarding, Change Management
Education
Florida State University - College of Business
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Sunrun August 2014 - Present
USAA February 2006 - July 2014
A.I.R. Foundation March 2008 - April 2014
USAA March 2004 - February 2006
USAA April 2002 - March 2004
Homestore.com (Move.com) July 2000 - December 2001
Alaska Airlines September 1998 - April 2000
Alaska Airlines August 1997 - September 1998
Alaska Airlines March 1995 - August 1997
Alaska Airlines March 1991 - May 1995
Skills
Call Centers, Process Improvement, Leadership, Business Process..., Strategy, Operations Management, Management, Program Management, Training, Call Center, Customer Satisfaction, Performance Management, Workforce Management, Banking, Contact Centers, Customer Experience, Coaching, Strategic Planning, Sales, Analysis, Vendor Management, Property & Casualty..., Sales Management, Change Management, Customer Service, Insurance, Risk Management, Human Resources, Executive Management, Business Planning, Project Planning, Rapid Process..., Lean Process Improvement, Mergers, Branding & Identity, Customer Acquisition, Leadership Development, Management Consulting, User Experience, Training & Mentoring, Customer Service and..., Project Management, Contact Center..., Capacity Planning, Public Speaking, Airport & Airline..., Customer Support, Kaizen, Comercial Aviation, SaaS
Education
Foothill College 1989 — 1991
No, Aeronautical Science, Aviation Management
Menlo Atherton 1985 — 1989
HS, General
Northcentral University
No, Business
USAA December 2012 - Present
UniFirst Corporation October 2011 - July 2012
EDMC January 2011 - October 2011
Enterprise Rent-A-Car July 2009 - December 2010
Skills
Microsoft Office, Cold Calling, Customer Service, Customer Satisfaction, Account Management, Sales, Sales Management, Team Building, Recruiting, Marketing, Time Management, Negotiation, Social Networking, Team Leadership, New Business Development, Marketing Strategy
Education
Framingham State University 2006 — 2008
Bachelor of Arts, Communication Arts
London Metropolitan University 2007 — 2007
Film
Grand Canyon University
Master of Business Administration (MBA), Project Management
USAA May 2009 - Present
Skills
Computer Hardware
Education
Gateway Community College 2001 — 2002
Certificate of Completion, Microsoft Product Specialist
Western International University 1997 — 1999
Bachelor of Arts (BA), Computer and Information Sciences, General
FCCI Insurance Group August 2015 - Present
FCCI August 2011 - August 2015
Burns & Wilcox May 2007 - June 2010
USAA May 2006 - May 2007
USAA May 2005 - July 2005
Skills
Underwriting, Property & Casualty..., Commercial Insurance, Workers Compensation, Risk Management, Customer Service, Insurance, Liability, Legal Liability, Commercial Lines
Education
Florida State University - College of Business 2004 — 2006
Bachelor of Science, Risk Management/Insurance, 4.0 Major / 3.9 Overall
USAA January 2015 - July 2015
Education
The University of Texas at San Antonio 2013 — 2017
Doctor of Philosophy (PhD), Applied Statistics in Finance / Econometrics
The University of Texas at San Antonio 2010 — 2012
Master's degree, Applied Statistics focus on Financial Modeling
UTHSCSA 2006 — 2010
Master's degree, Molecular Medicine
Fudan University 2001 — 2005
Bachelor's degree, Biology
Argo Group International Holdings, Ltd. July 2015 - Present
Kaeppel Consulting March 2011 - July 2015
United Services Automobile Association 2007 - March 2011
USAA March 2002 - July 2007
Bombardier Aerospace August 1999 - March 2002
Wichita State University 1998 - 1999
Hormel Foods January 1997 - August 1998
Skills
Process Improvement, Six Sigma, Project Management, Program Management, Change Management, Strategic Planning, Process Engineering, Business Process..., Business Analysis, Forecasting, Black Belt, Operational Excellence, Analysis, Analytics, Business Intelligence, Business Process, Business Process Design, Business Process Mapping, Business Process..., Business Strategy, Business Transformation, CRM, Coaching, Consulting, Continuous Improvement, Cross-functional Team..., Data Analysis, Executive Management, Governance, Leadership, Management, Management Consulting, Operations Management, Outsourcing, Performance Management, Process Management, Quality Assurance, Requirements Analysis, Requirements Gathering, Risk Management, Strategy, Team Leadership, Training, Vendor Management, Visio
Education
Wichita State University 1994 — 1996
MS, Statistics
Friends University 1989 — 1994
BS, Mathematics
USAA December 2012 - Present
Capital Fiduciary Advisors January 2012 - December 2012
Fidelity Investments October 2006 - January 2012
Ameriprise Financial Services, Inc. December 2004 - October 2006
Education
George Mason University 2013 — 2014
Executive MBA
Georgetown University 2010 — 2010
Executive Certificate in Financial Planning, Financial Planning
George Mason University 2000 — 2004
Bachelors, Economics
CSAA Insurance Group March 2013 - Present
Farmers Insurance December 2011 - March 2013
USAA 2004 - 2011
Electronic Data Systems 2002 - 2005
Skills
Insurance, Property, Sales, Customer Service, Liability, Life Insurance, Commercial Insurance, Health Insurance, Term Life Insurance
Education
Gateway Community College 2002 — 2004
associates, General Studies
Farmers Insurance April 2001 - Present
Centerplate August 2003 - August 2007
USAA March 1999 - April 2001
Marriott International February 1984 - August 1993
Skills
Management, Health Insurance, Commercial Insurance, General Insurance, Call Centers, Property & Casualty..., Customer Service, Microsoft Office, Insurance, Umbrella Insurance, Microsoft Excel, Life Insurance, Workers Compensation, Customer Satisfaction, Legal Liability, Employee Benefits
Education
Fort Hays State University 1979 — 1983
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Mcpherson high school
USAA May 2014 - Present
USAA October 2012 - May 2014
SWIFT June 2005 - September 2012
George Mason University September 2003 - May 2005
Wipro Technologies September 2002 - August 2003
Skills
Java, Unix, Perl, Oracle, SQL, ClearCase, PL/SQL, Agile Methodologies, XML, Shell Scripting, Core Java, JDBC, Eclipse, SDLC, Unix Shell Scripting, Weblogic, JavaScript, SOA, Java Enterprise Edition, Web Services, Tomcat, Databases, Database Design, Design Patterns, Distributed Systems, JMS, JSP, Object Oriented Design, SOAP, Scrum, Software Design, Software Development, Software Engineering, Solaris, Enterprise Architecture, Integration, Requirements Analysis, Software Project..., Subversion, Linux, Spring, REST, Websphere, DB2, JUnit, C++, Sybase, UML, C, Data Warehousing
Education
George Mason University 2003 — 2005
M.S, Computer Science
Pondicherry University 1997 — 2001
B.Tech, Computer Science & Engineering
Prudential Connecticut Realty April 2011 - Present
Century 21 Access America August 2007 - May 2011
USAA 2010 - 2011
HerbaSway Laboratories December 2005 - July 2008
Ulbrich Stainless Steel 2000 - 2004
Skills
Sellers, Real Estate, Selling, Negotiation, Investments, Property, First Time Home Buyers, Short Sales, Relocation, Investment Properties, Single Family Homes, Foreclosures, Residential Homes, Condos, Referrals, Buyer Representation, Real Estate Transactions, Listings, Buyers, FHA, Real Property, REO, New Home Sales, Sales, Investors, Mortgage Lending, Real Estate Development
Education
Gateway Community College 1997 — 1999
Mark T Sheehan High School 1980 — 1984
Insurance and Trust February 2015 - Present
Sinus Dynamics - General Home Pharmacy September 2010 - July 2014
Insurance and Trust of Tampa February 2010 - July 2014
Takeda Pharmaceutical Company Ltd February 2003 - June 2010
USAA July 1996 - February 2003
Skills
Medical Devices, Ear, Nose and Throat, Allergy, Gastroenterology, Pharmaceutical Sales, Managed Care, Hospitals, Sales Management, Sales Operations, Pharmaceutical Industry, Sales Presentations, Territory Management, Strategic Planning, Team Leadership, ENT, Sales, Sales Force Development
Education
Florida State University 1988 — 1990
BS, Social Science
Florida State University
Bachelor of Science (B.S.)
USAA July 2012 - Present
JPMorgan Chase May 2003 - June 2012
S1 Corporation 2002 - 2002
180Commerce 2001 - 2001
Education
Franklin University 2007 — 2008
MBA, Finance
Osmania University 1994 — 1997
MCA, Computer Science
Osmania University 1991 — 1994
BS, Math, Industrial Chemistry
St. Mary's Centenary Junior College 1989 — 1991
Intermediate, Mathematics, Physics, Chemistry
St. Mary's High School 1980 — 1989
USAA October 2014 - Present
Citi October 2012 - August 2014
The Potter's House Christian Fellowships October 2011 - October 2012
Bank of America 2011 - 2012
Skills
Tax, Financial Accounting, Financial Reporting, GAAP, Journal Entries, Account Reconciliation, Auditing, Tax Returns, Corporate Tax, Accounts Payable, Financial Statements, Bookkeeping, CPA, Accounting, Tax Preparation
Education
Florida State University
Bachelor of Science (B.S.), Finance, General
USAA January 2014 - Present
MHN March 2013 - September 2013
MHN September 2008 - March 2013
MHN November 2010 - January 2012
MHN March 2007 - September 2008
Emergency Care USA May 2006 - March 2007
Skills
Coaching, Customer Service, Employee Training, Management, Policy, Time Management, Training
Education
Franciscan University of Steubenville 2003 — 2006
Bachelor of Arts (B.A.), Mental Health and Theology, 3.54
Digital Risk September 2015 - Present
USAA June 2015 - August 2015
Insurance Office of America May 2014 - August 2014
Aflac June 2012 - August 2012
Lloyds Banking Group January 2012 - May 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Research, Windows, Microsoft Access
Education
University of Florida - Fredric G. Levin College of Law 2013 — 2016
Doctor of Law (J.D.)
Furman University 2009 — 2013
Bachelor's degree, Economics
Berkley Regional Insurance Company BRSIC December 2013 - Present
New England Excess Exchange, Ltd. July 2010 - December 2013
USAA January 2009 - July 2010
Bethpage Federal Credit Union January 2008 - July 2008
The Apple Bank for Savings March 2006 - January 2008
Brantwood Camp 1997 - 1998
Skills
Retail Banking, Commercial Insurance..., Underwriting, Insurance, Sales, Excess & Surplus Lines, Customer Service, Commercial Insurance, General Insurance, Property & Casualty..., Casualty Insurance, Liability, Umbrella Insurance, Professional Liability, Legal Liability
Education
Universtiy of Phoenix 2007 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
Frankline Pierce University 1998 — 2002
BA, English Literature (British and Commonwealth)
White Mountain School 1996 — 1998
Franklin Pierce University
Franklin Pierce University
University of Phoenix
Private Company December 2013 - Present
Berry Appleman & Leiden LLP March 2012 - October 2013
MicroStrategy October 2010 - March 2012
U.S. Census Bureau April 2010 - August 2010
Baker & McKenzie September 2007 - January 2010
Fair Lakes Urgent Care Center February 1997 - September 2007
USAA May 2005 - August 2005
Skills
Legal Advice, Legal Writing, Legal Research, Immigration Law, Government, Legal Assistance, Outlook, Legal Issues, Westlaw, Immigration Issues, Research, Visas, International Law, Appeals
Education
George Mason University 2002 — 2006
B.S., Health, Fitness, and Recreation - Exercise Science
Northern Virginia Community College
Aliya Financial Technologies September 2015 - Present
Aetna August 2012 - Present
USAA January 2010 - August 2012
Accelerated Value, LLC May 2008 - January 2010
HSBC Card Services May 1999 - March 2008
Skills
Risk Management, Strategy, Analytics, Call Center, Credit Cards, Financial Services, Banking, Portfolio Management, Credit, Customer Experience, Financial Risk, Retail Banking, Relationship Management, Executive Management, Process Improvement, Credit Risk, Loans, Call Centers, Business Analysis, Business Process..., Vendor Management
Education
Franklin Pierce University 1989 — 1993
BS Financial Management, Finance
U.S. Department of Education January 2012 - Present
Trinity Baptist Church of San Antonio December 2006 - Present
USAA December 2011 - June 2012
Maytag April 2009 - October 2011
Skills
Live Production, Audio Engineering, Boom Operator, Field Recording, Customer Service, Camera, Customer Support, Data Entry, Pro Tools, Event Management, Kicking Ass, Event Planning, Logic Pro, Final Cut Pro, Sales, Foley, Sound Design, Loan Servicing, Loan Modifications, Special Education, Childcare, Job Coaching, Parties, Talking, Highly personable
Education
Full Sail University 2007 — 2009
Audio Engineering
SMP January 1978 - Present
USAA January 1986 - January 1986
LocalizArt January 1978 - January 1978
Skills
Books, Jasper, bhar, Advertising, Creative Direction, Online Advertising, Social Media Marketing, Social Networking, Social Media, Relationship Marketing, Marketing Strategy, Marketing, B2B, Account Management, Web Design, Website Development, Accessibility, Information Architecture, Editing, Integrated Marketing, Database Administration, Adobe Creative Suite, Project Management
Education
UC Berkeley 1997 — 2003
yas, uy
Fundação Getulio Vargas 1978 — 2001
yas, yas
Century United Companies, Inc. February 2011 - September 2013
Illinois Association of Mutual Insurance Companies August 2011 - August 2011
Allcat Claims Service December 2006 - February 2011
Strategic Success Solutions September 2003 - February 2011
Mutual Insurance Association of Iowa January 2011 - January 2011
Mutual Insurance Companies Association of Indiana December 2010 - December 2010
National Association of Mutual Insurance Companies February 2010 - February 2010
Mutual Insurance Companies Association of Indiana December 2009 - December 2009
National Association of Subrogation Professionals November 2009 - November 2009
USAA April 1994 - October 2006
Skills
Public Speaking, Social Media, Business Process..., Consultative Selling, Event Marketing, Claims Management, Claims, Property Damage, Event Planning, Training, Claim, Insurance, Selling, Strategy, Sales, Strategic Partnerships, Marketing, Management, Team Building, Lead Generation, Executive Management, Thought Leadership, Entrepreneurship, Start-ups, Online Advertising, Account Management, Business Development, Social Media Marketing, Leadership, B2B, CRM, Recruiting, Contract Negotiation, Management Consulting, Business Strategy, Team Management, Online Marketing, Competitive Analysis, Marketing Strategy, Team Leadership, Negotiation, Professional Services, Business Planning, Small Business, Sales Process
Education
Friends University 2001 — 2003
Master of Science in Management, Management
Kansas State University
BS, History, Geology, English Literature
Manhatan High School
High School, General
USAA May 1999 - Present
SAIC February 1998 - May 1999
Trident Data Systems February 1996 - January 1998
Trident Data Systems September 1995 - February 1996
AT&T Global Services September 1992 - September 1995
Hallmark College September 1990 - September 1992
Skills
Insurance, Management, Management Consulting, Leadership, Training, Leadership Development, Business Analysis, Change Management, Succession Planning, Business Process..., Organizational..., Executive Management, Analysis, Program Management, Strategy, Vendor Management, Process Improvement, Mutual Funds, Risk Management, Strategic Planning, Performance Management, Recruiting, Performance Consulting, Retirement Planning, Project Management, Portfolio Management, Performance Improvement, Employee Engagement, Employee Benefits, Coaching, Organizational..., Human Resources, Financial Advisory, Wealth Management, Call Center, Workshop Facilitation, Executive Coaching, Banking, Project Portfolio..., Onboarding, Personnel Management, Financial Services, Cross-functional Team..., Talent Management, Series 7, IT Management, Team Leadership, Strategic Financial..., SDLC, Retirement
Education
University of Mary Hardin Baylor 1982 — 1985
BA, Psychology
George Mason University 1980 — 1982
Coaches Training Institute
USAA August 2015 - Present
Gilliand Independent Adjusting / Public Adjusters LLC. January 2014 - August 2015
Dents Undone LLC December 1998 - August 2015
Ford Motor Company December 1993 - August 1998
The Goodyear Tire & Rubber Company March 1990 - December 1993
S and J Motors January 1986 - March 1990
Skills
Paintless Dent Repair, Automotive Aftermarket, Sales, ASE Certified, Claim, Training, Profit, Master Paintless Dent..., Experience in running..., National Corvette Judge, Graduate Vale Training..., Computer proficient, Completed over 10 full..., Digital Photography, Warranty, Tires, Automobile, Sales Operations, Customer Satisfaction, Negotiation
Education
Samford University 2014 — 2014
Certificate, Photography, Grade "A"
Jefferson State Community College 1992 — 2013
Associate's degree, Business Administration, Management and Operations, A
Vale Training Institute 2012 — 2012
Certificate, Insurance -Automotive Estimatics, A
Gadsden State Community College 1989 — 1991
Certificate, Emergency Medical Technology/Technician (EMT Paramedic), A
CarMax August 2012 - Present
US Navy December 1995 - August 2012
HomeTeam Pest Defense January 2011 - 2012
USAA August 2009 - July 2010
Dell January 2008 - August 2009
Amica Mutual Insurance January 2005 - 2007
Skills
Sales, Training, Team Building, Customer Service, Microsoft Office, Management, Customer Satisfaction, Operations Management, Sales Management, Inventory Management, Military Operations, Process Improvement, Social Networking, Time Management
Education
Full Sail University 2013 — 2014
Master's degree, Creative Writing
University of Phoenix 2009 — 2012
Bachelor's of Science, Communication and Media Studies
Naval Justice School 2008 — 2008
Navy Legal, Uniformed Code of Military Justice, A
Girl Scouts of Eastern South Carolina September 2010 - Present
Florence School District One February 2008 - June 2013
Tupperware Brands October 2004 - July 2009
USAA January 1990 - September 2004
Skills
Retail Banking, Customer Service, Distributors, Call Centers, Cold Calling, Telephone Skills, Continuous Improvement, Up-selling, Sales, Public Speaking, New Business Development, Negotiation, Business Strategy, Process Improvement
Education
Virginia Wesleyan College 1990 — 2001
Bachelor’s Degree, Business Administration and Management, General, 3.1
George Mason University 1985 — 1990
Bachelor’s Degree, Business Administration and Management, General, 3.0
Allstate September 2008 - Present
USAA November 2003 - August 2008
Skills
Property & Casualty..., Insurance, Commercial Insurance, Umbrella Insurance, Life Insurance, General Insurance, Liability, Term Life Insurance, Homeowners, Underwriting, Professional Liability, Marketing, Sales, Claims Handling, Employee Training, Customer Service
Education
Gateway Community College 2001 — 2003
USAA May 2013 - August 2013
Marist/IBM Joint Study January 2013 - May 2013
Marist College February 2012 - December 2012
Marist College January 2012 - December 2012
Marist College July 2012 - October 2012
Skills
Java, C++, JavaScript, Windows, Public Speaking, Writing, Editing, Proofreading, Percussion Performance, Music Composition, Linux System..., Time Management, WordPress, Microsoft Word, Higher Education, Troubleshooting, Networking, Leadership, Google Docs, CSS, Access, Microsoft Office, Composition
Education
Marist College 2011 — 2016
Bachelor of Science (BS), Computer Science, Super Senior
George Mason University
American International School of Kuwait
Just Ask Audra January 2010 - Present
Cingular June 2005 - May 2007
CompuCredit June 2004 - April 2005
USAA September 2003 - June 2004
Skills
Project Management, Integration, Testing, Management, Sales, Public Speaking, Customer Service, Event Management, Event Planning, Marketing, Marketing Strategy, Social Media, Social Media Marketing, Social Networking, Strategic Planning
Education
Fort Valley State University
Bachelor of Arts (B.A.), Mass Communication/Media Studies
USAA July 2013 - Present
Chick-fil-A Restaurants April 2013 - July 2013
Chick-fil-A Restaurants June 2007 - April 2013
Skills
Insurance, Finance, Customer Service, Leadership, Financial Services, Banking, Underwriting, Portfolio Management, Team Leadership
Education
University of the Incarnate Word 2015 — 2019
Business Administration and Management, General
Front Range Community College 2009 — 2011
Business Administration and Management, General
Raymond James Financial, Inc. September 2015 - Present
USAA February 2014 - Present
USAA January 2013 - January 2014
Grace Family Church August 2011 - January 2013
Nonprofit Leadership January 2008 - August 2011
United States Marine Corps September 2001 - August 2005
Skills
Customer Service, Event Management, Leadership, Team Building, Training, Account Management, Microsoft Office, PowerPoint, Strategic Planning, Microsoft Excel, Microsoft Word, Mortgage Lending, Series 7, Series 63, Series 65, Finance, Financial Analysis, Investments, Sales
Education
Liberty University 2008 — 2010
Master’s Degree, Theology/Theological Studies, 3.91 GPA
Florida State University - College of Business 2005 — 2008
Bachelor of Science, General Management
USAA September 2013 - Present
Apple March 2012 - September 2013
Sprint Nextel 2011 - 2012
JPMorgan Chase 2010 - 2011
Sprint Nextel 2003 - 2010
Verizon Wireless 2002 - 2003
Gateway 1999 - 2002
Skills
Solution Selling, New Business Development, Lead Generation, Selling, Sales Management, Salesforce.com, Direct Sales, Account Management, Sales Process, Sales Operations, Leadership, Sales, B2B, Training, Management, Sales Presentations, Team Leadership, Business Development, Agile Project Management, Agile Application..., Agile Methodologies, Company Presentations, Leadership Development, Cross-functional Team..., Mobile Devices, Team Building, CRM, Customer Satisfaction, Telecommunications, Strategic Partnerships
Education
Florida State University 2005 — 2006
B.A.
Keiser College 1998 — 1999
EXTENDED ADULT EDUCATION
Tallahassee Community College
AA
USAA August 2012 - Present
USAA October 2009 - August 2012
USAA September 2008 - September 2009
The Department of Children and Families December 2006 - September 2008
State Attorney's Office November 2005 - August 2006
Skills
Personal Injury, Employee Benefits, Customer Service, Legal Writing, Liability, Claim, Insurance, Private Investigations, Interviews, Human Resources, Leadership, Claims Management
Education
Florida State University 2001 — 2005
Bachelor of Science, CriminologyApril 2005
USAA March 2015 - Present
University of the Incarnate Word® June 2015 - Present
Wayland Baptist University January 2015 - Present
Southwestern College January 2015 - Present
Chief Artist Officer (CAO) - Designs in Black and White January 2008 - Present
USAA March 2013 - February 2015
TED Conferences August 2014 - October 2014
Outward Bound USA April 2014 - April 2014
USAA November 2010 - March 2013
United States Air Force October 2005 - November 2010
Skills
Budgeting, Military, Research, Program Management, PMO, Portfolio Management, Requirements Analysis, Cost, Planning, Customer Relations, Risk, Testing, Cross-functional Team..., Air Force, Integration, Earned Value Management, Analysis, Product Development, Contract Negotiation, Strategic Planning, Change Management, Change, Deliverables, Governance, Process Engineering, Risk Management, Career Development, Business Analysis, Process Improvement, Quality Assurance, Business Requirements, Team Building, Organizational..., Project Planning, Team Leadership, Organizational..., Project Portfolio..., Business Process..., Budgets, Leadership, Business Process, Management, Management Consulting, Six Sigma, Project Management, PMP, DoD, Resource Management, Defense, MS Project
Education
University of the Incarnate Word 2010 — 2014
Doctor of Philosophy (PhD), Organizational Leadership
The University of Texas at San Antonio 2008 — 2010
EMBA, Business
Frostburg State University 1996 — 1998
BS, Business Management
USAA July 2009 - Present
USAA March 2008 - July 2009
USAA October 2002 - March 2008
Education
Florida State University - College of Business 2008 — 2009
Master of Science in Management, Risk Management/Insurance
University of West Florida 1997 — 2001
Bachelor of Arts, Communication Arts
George Mason University August 2014 - Present
MarkMonitor June 2015 - August 2015
USAA January 2014 - June 2014
University of North Texas January 2012 - December 2013
USAA May 2013 - August 2013
Education
George Mason University 2014 — 2019
Doctor of Philosophy (PhD), Human Factors and Applied Cognition
University of North Texas 2011 — 2013
Bachelor of Science (B.S.), Psychology
University of North Texas 2011 — 2013
Bachelor of Arts (B.A.), History
Volusion, Inc. June 2014 - December 2014
Blackbaud May 2012 - April 2014
Convio November 2009 - May 2012
NetSimplicity August 2007 - December 2009
USAA February 2006 - August 2007
St. Bernard Software 2004 - 2006
Websense 2000 - 2004
Skills
Product Marketing, SaaS, Product Management, Product Strategy, Competitive Analysis, Cloud Computing, Product Development, Social Media, Team Leadership, Business Strategy, Market Research, Market Analysis, Strategy Development, Mobile, Go-to-market Strategy, Team Building, Pricing, User Experience, Leadership, Salesforce.com, Strategic Partnerships, Enterprise Software, CRM, Analytics, Marketing, Solution Selling, E-commerce, Mobile Devices, Start-ups, Strategy, Demand Generation, Sales Enablement, Professional Services, Cross-functional Team..., Sales Process, Multi-channel Marketing, Product Launch, Partner Management, Marketing Automation, Business Development, Channel Partners, Agile Methodologies, Product Innovation
Education
George Mason University 1995 — 1999
BS, Psychology
USAA August 2015 - Present
Education
George Mason University
Certificate, Project Management
LNVC
LNVC
University of South Florida
Bachelor of Science, Civil Engineering
Federal Government in Washington DC August 1998 - Present
USAA 1990 - 1998
Skills
Supplements, Nutrition, Home Based Business, Skin Care, Wellness, Weight, Public Speaking, Team Building, Holistic Health, Reiki, Stress Management, Wellbeing, Nutritional Counseling, Corporations, Wellness Coaching, Mental Health, Nursing, Health Education, Entrepreneurship, Prevention, Weight Management, Lifestyle Coaching, Health Promotion, Customer Service
Education
George Mason University 1977 — 1981
Bachelor's degree, Registered Nursing/Registered Nurse
USAA February 2012 - Present
USAA March 2005 - February 2012
Morgan Stanley Wealth Management January 2002 - January 2004
Skills
Business Strategy, Business Development, Certified Financial..., Personal Financial..., Wholesale, Coaching, Product Management, Strategic Partnerships, Licensed Life & Health..., Series 7, CLU, ChFC, CFP, Series 66, Strategic Financial..., Financial Advisory, Financial Planners, Series 65, Series 63, Retirement Planning, Retirement, Financial Services, Fixed Annuities, Asset Allocation, Wealth Management, Retirement Plan..., High Net Worth..., Relationship Management, Financial Planning, Life Insurance, Uniform Combined State...
Education
Furman University 1991 — 1995
Bachelor of Arts (B.A.), Business Administration and Management, General
Arthrex June 2013 - Present
USAA May 2012 - April 2013
eBay Sales August 2009 - February 2012
WFMSG July 2011 - August 2011
Cleveland Clinic May 2009 - August 2011
iRepair FSU August 2010 - May 2011
Ameriprise Financial Services, Inc. July 2010 - August 2010
Cernet of America May 2006 - August 2008
Skills
Customer Service, Sales, Social Media, Marketing Strategy, Microsoft Office, Marketing, Budgets, Analysis, Data Analysis, Advertising, Public Speaking, Market Research, Team Building, Management, Cold Calling, Data Entry, Telecommunications, Public Relations, Marketing Communications, Operating Room, Surgery, Surgeons, Medical Devices, Surgical Device Sales, Surgical Instruments
Education
Florida State University 2006 — 2010
Pre-Medicine/Pre-Medical Studies
USF College of Medicine 2011 — 2012
University of Tampa 2012 — 2013
Master of Business Administration (M.B.A.)
USAA October 2007 - Present
USAA January 2004 - October 2007
USAA March 2006 - June 2006
Education
Our Lady of the Lake University 2008 — 2009
Masters of Science in Organizational Leadership, Organizational Leadership
Florida State University - College of Business 2001 — 2003
Multinational Business Operations, Spanish
Planet Financial Group, LLC August 2013 - Present
Opus CMC March 2013 - August 2013
JCIII & Associates August 2012 - March 2013
USAA March 2011 - August 2012
Peyton Resource Group June 2010 - March 2011
TD Ameritrade Institutional 2007 - 2009
Accredited Home Lenders 2006 - 2007
First NLC Financial Services, LLC 2003 - 2006
Skills
VA, Conventional, Mortgage Lending, Mortgage Banking, Mortgage Underwriting, FHA DE Underwriting..., Credit, FHA, Due Diligence, Loans, Underwriting, Finance, Sales
Education
Florida State University - College of Business 1998 — 2002
Bachelor's of science, Finance
JPMorgan Chase April 2011 - Present
USAA April 2004 - April 2011
American Airlines 2001 - 2004
Dell 1996 - 2001
Apple Inc. 1994 - 1996
Guaranty Bank 1991 - 1994
Cable & Wireless 1987 - 1990
Education
George Mason University 1984 — 1985
Valparaiso University 1983 — 1984
USAA April 2011 - Present
Edward Jones April 2010 - April 2011
Foundation Financial Group August 2005 - February 2010
Global Expectations October 2004 - July 2005
Cbeyond May 2004 - October 2004
Skills
Series 7, Cold Calling, Analysis, Sales Management, Mortgage, Financial Analysis, Public Speaking, Credit, Banking, Mortgage Lending, Sales, Management, Training
Education
Franciscan University of Steubenville
Philosophy
United States Air Force Academy
Behavioral Sciences
USAA July 2002 - Present
ADP August 1994 - July 2002
T. Rowe Price October 1986 - August 1992
Skills
Mutual Funds, Retirement Planning, Investments, Fixed Annuities, Retirement, Investment Management, Relationship Management, Pensions, Strategy, IRAs, Business Planning, Strategic Planning, Leadership, Wealth Management, Product Management, Series 7, Asset Allocation, Investment Advisory, Management, Investment Strategies, Financial Advisory, Financial Services, Strategic Financial...
Education
Loyola University Maryland 1987 — 1990
MS, Finance
Frostburg State University 1982 — 1985
Bachelors of Science, Business Finance
ThinkGeek August 2013 - Present
ThinkGeek April 2007 - August 2013
USAA 2000 - 2006
Skills
E-commerce, Fashion Buying, Copy Editing, Tactical Planning, Strategy, Management, Disaster Recovery, Retail, Apparel Sourcing, Literary Theory, Change Management, User Experience, Analysis, Apparel, Digital Strategy, Web Analytics, Social Networking, Marketing, Dramaturgy, User Acceptance Testing, Social Media, Adobe Creative Suite, Internal Communications, Web Design, Content Strategy, Social Media Marketing, Trap-Neuter-Return, Copywriting
Education
Parsons School of Design 2013 — 2014
Currently working toward a Certificate in Fashion Business
George Mason University 1994 — 1996
MA, English
University of Tennessee-Knoxville 1991 — 1994
BA, English, Latin
USAA September 2013 - Present
StandardAero January 2010 - September 2013
StandardAero June 2006 - December 2009
Federal Management Partners, Inc. September 2003 - April 2006
IEC Enterprises September 2001 - September 2003
Skills
Organizational..., Training and Development, Talent Acquisition and..., Employee Relations, Workforce Planning, Change Management, Customer/Client...
Education
George Mason University
Master of Arts (MA), Industrial and Organizational Psychology
University of Virginia
Bachelor of Arts (BA), Psychology
USAA March 2009 - Present
USAA Property & Casualty February 2007 - March 2009
Olmos Park 2007 - 2007
USAA Investment Management Company (IMCO) 2005 - 2007
USAA Enterprise Business Operations 2004 - 2005
USAA Enterprise Business Operations 2002 - 2004
USAA Investment Management Company (IMCO) 2000 - 2002
USAA Corporate E-Commerce 1999 - 2000
BBS Telecom 1996 - 1999
Rochelle Communications 1995 - 1996
Skills
Process Engineering, Requirements Analysis, Web Design, Enterprise Architecture, Business Architecture, Continuous Improvement, Strategy, Six Sigma, Business Analysis, Cross-functional Team..., Business Transformation, Business Process..., Change Management, Process Improvement, Project Management, Business Process, Integration, Management, Product Management, Analysis, Operational Excellence, Strategic Planning
Education
The University of Texas at Austin - Red McCombs School of Business 1992 — 1993
MPA, Accounting
Florida State University - College of Business 1989 — 1992
BS, Accounting - Magna Cum Laude
USAA November 2012 - Present
USAA November 2010 - November 2012
Robb & Stucky July 2009 - November 2010
Public Defender's Office January 2009 - May 2009
Robb & Stucky May 2006 - August 2006
Prudential Tropical Realty 2003 - July 2005
Skills
Research, Customer Service, Performance Management, Claim, Insurance, Fraud, Liability, Investigation, Property & Casualty..., Casualty, Legal Liability, Outlook, Subrogation, Risk Management, Private Investigations, Microsoft Excel, General Insurance, Property Damage, Claim Investigation, Casualty Insurance
Education
Florida State University 2009 — 2010
Masters, Criminal Justice
Florida State University 2005 — 2009
Bachelors, Psychology, Criminology
C. Leon King High School 2000 — 2005
IB diploma
The Main Street America Group September 2013 - Present
AIG September 2008 - September 2013
USAA 2001 - 2007
Royal & SunAlliance 1999 - 2001
Western Reserve Group 1997 - 1999
USF&G 1994 - 1997
Allstate Insurance Company 1983 - 1994
Education
Fordham University 1978 — 1982
Federated Insurance February 2008 - April 2011
Auto-Owners Insurance September 2007 - December 2007
USAA June 2007 - August 2007
Northwestern Mutual May 2006 - May 2007
Skills
Insurance, Commercial Insurance, Financial Risk, General Insurance, Workers Compensation, Underwriting, Risk Management
Education
Florida State University 2003 — 2007
BS, Actuarial Science, Business Minor
Florida State University - College of Business 2003 — 2007
BS, Risk Management and Insurance
IMS Claims Service April 2011 - December 2012
USAA November 1990 - March 2011
Pinnacle Insurance Group May 1989 - October 1990
GAB Robins May 1984 - May 1989
Skills
Xactimate, MSB Integra, Flood Certified
Education
Florida State University - College of Business 1980 — 1983
Risk Management and Insurance
USAA October 2013 - Present
Bank of America October 2012 - October 2013
Bank of America November 2011 - October 2012
Darrell Castle & Associates PLLC June 2009 - November 2011
Darrell Castle & Associates PLLC May 2008 - June 2009
Education
Thomas M. Cooley Law School 2004 — 2007
Juris Doctor (J.D.)
University of Arkansas 2003 — 2004
Master's Degree, Operations Management
Florida State University 1998 — 2002
Bachelor's Degree, Asian Studies/Civilization
USAA November 2010 - Present
W Hotels January 2009 - November 2010
Crowne Plaza Beverly Hills January 2007 - January 2008
Residence Inn Flagstaff January 2006 - January 2007
Embassy Suites 2001 - 2004
Skills
Hotels, Hospitality Management, Budgets, Customer Satisfaction, Customer Service, Food, Hospitality, Hospitality Industry, Hotel Management, Leadership, Management, Sales, Sales Management, Strategic Planning, Team Building, Training, Tourism, Food
Education
Gateway Community College 2009 — 2012
Nuclear Medicine
Northern Arizona University 2000 — 2004
HRM
USAA June 2006 - Present
USAA May 2002 - June 2006
USAA May 2002 - June 2006
NDC Health January 1999 - January 2001
CIGNA Healthcare January 1996 - January 1999
Skills
Medicare, Claims Handling, Insurance, Underwriting, Life Insurance, Customer Service, Property, Health Insurance, Risk Management, Reinsurance, Financial Risk, Term Life Insurance, General Insurance, Process Improvement, Employee Benefits
Education
LOMA 2011 — 2012
Associate, Customer Service
Insurance Institute of America 2002 — 2003
Associate, Insurance Services
Insurance Institute of America 2002 — 2003
Program, General Insurance
Gateway Community College 1992 — 1993
Associate, Health Services Administration
University of Arizona 1989 — 1990
Bachelor of Science, Business Administration
Bank of America April 2015 - Present
Bank of America April 2013 - April 2015
Bank of America August 2011 - April 2013
ITEX March 2010 - August 2011
1st Metropolitan Mortgage January 2008 - January 2010
USAA March 1997 - December 1999
Enterprise Rent-A-Car December 1995 - January 1997
Skills
Sales Management, Account Management, Marketing, New Business Development, Customer Service, Coaching, Team Building, Banking, Team Leadership, Management, Leadership, Risk Management, Strategic Planning, Business Analysis, Insurance, Business Development, B2B, CRM, Microsoft Excel, Change Management, Credit, PowerPoint, Sales, Management Consulting, Microsoft Office, Selling, Training, Strategy, Program Management, Cold Calling, Budgets, Forecasting, Direct Sales, Vendor Management, Process Improvement, Project Management
Education
Florida State University 1988 — 1992
BS, Biology / Education
Some Fine Treasures June 2012 - Present
USAA November 1983 - March 2003
AAFES November 1976 - November 1983
Skills
Sales, Microsoft Word, Public Speaking, Strategic Planning, Leadership Development, Sales Management, Marketing Communications, Wellness Coaching, Microsoft Office, Coaching, Lifestyle Coaching, Event Planning, Outlook, Team Building, Marketing, Leadership, Jewelry
Education
Gemological Institute of America 1975 — 1976
Graduate Gemologist, Diamonds and Colored Stones
Nichols State University 1970 — 1973
geology
National Valuation Consultants Inc. March 2005 - Present
USAA October 2004 - February 2005
USAA September 2003 - October 2004
Education
Fort Lewis College 1998 — 2002
Bachelor of Arts, Business Administration - Finance
USAA April 2007 - Present
State of Nevada September 2006 - March 2007
U.S.Navy July 1976 - August 2006
Assault Craft Unit 5 2003 - 2006
US Navy 1976 - 2006
Skills
Government, Security Clearance, Defense, Command
Education
Fort Hays State University 2003 — 2007
BGS, Leadership
USAA April 2015 - Present
Internap Network Services April 2011 - April 2015
ISS Facility Services January 2011 - April 2011
CoreLink Data Centers LLC May 2010 - November 2010
DataSite Orlando July 2009 - March 2010
AT&T May 1999 - February 2009
IBM Global Services January 1981 - April 1999
Skills
Management, Telecommunications, Co-location, Data Center, Process Improvement, Security, Managed Services, Cloud Computing, Change Management, Disaster Recovery, Budgets
Education
Fordham University 1975 — 1979
B.S., Accounting
USAA March 2011 - Present
South University- Military Division June 2009 - June 2011
Arrowhead Country Club July 2005 - May 2009
Palm Beach County Government January 2004 - July 2005
SC Marketing & Events August 2000 - November 2003
Disney World May 1999 - August 2000
Walt Disney World 1999 - 2000
Skills
Sports Management, Event Management, Management, Sales, Sports, Marketing, Budgets, PowerPoint, Customer Service, Public Relations, Social Media
Education
The Institutes Malvern PA 2011 — 2012
Associate, General Insurance
Florida State University 1998 — 2000
Master's Degree, Physical Education
James Madison University 1994 — 1996
Bachelor's Degree, Kinesiology
Richard Bland College 1992 — 1994
Associate Degree, Liberal Arts
USAA September 2013 - Present
USAA February 2011 - Present
Cegedim Dendrite September 2001 - April 2010
Dendrite, International January 2001 - January 2007
Amerigroup August 2000 - September 2001
Amerigroup Corporation January 2000 - January 2001
CIGNA Healthcare of South Carolina January 1998 - January 2000
CIGNA Healthcare of South Carolina January 1996 - January 1998
Skills
Customer Service, Troubleshooting, Scheduling, Customer Satisfaction, Insurance Claims, Medical Claims, Software Documentation, Quality Assurance, Business Analysis, SharePoint, Process Improvement, Process Scheduler, Call Centers, Windows, Data Analysis, Vendor Management, Integration, Operations Management, Requirements Analysis, CRM, Technical Support, Windows 7, Management, Team Building, Medical Billing, Outlook, Training, Insurance, Databases, Access, Project Management, Microsoft Word, Program Management, Healthcare, Microsoft Excel, Employee Benefits, Team Leadership, Claim, Visio, Cross-functional Team..., SQL, Leadership, Analysis, Microsoft Office, Business Process...
Education
Francis Marion University 1990 — 1994
BS, IT
Francis Marion University 1990 — 1994
Bachelor, Business Administration; Computer Information Systems Management
State Farm May 2010 - Present
USAA July 2007 - September 2009
Sears, Roebuck and Co. July 1993 - June 2007
Education
Gannon University 1989 — 1993
Bachelor’s Degree, Communication and Media Studies, B
Century 21, John T Ferreira 1990 - Present
USAA 1979 - 1984
Skills
REO, Buyer Representation, Foreclosures, Investors, Real Property, Real Estate Transactions, Referrals, Property Management, e-PRO, National Association of..., Rentals, Listing Homes, Luxury, Property, Selling, New Homes
Education
George Mason University 1976 — 1977
Bachelors, Experimental Psychology
University of North Florida 1972 — 1973
Undergraduate
Florida Junior College-Jacksonville 1971 — 1972
Associate of Arts (AA), Pre-Psychology
University of Florida 1957 — 1959
George Mason University, Undergraduate
Newton High School 1953 — 1956
Diploma, Pre-College
Leaf Guard October 2012 - Present
Sprint November 2011 - April 2012
USAA January 2009 - December 2009
Skills
Customer Service, Strategic Planning, Microsoft Office, PowerPoint, Public Speaking, Budgets, Process Scheduler, Marketing Communications, Photoshop, Small Business, Graphic Design, Social Networking, Event Planning, Marketing, Marketing Strategy, Event Management
Education
Full Sail University 2010 — 2014
Digital Cenimatogrphy
Oak Hills Church June 2012 - Present
Oak Hills Church December 2011 - Present
USAA October 2008 - August 2010
Summit Christian Center January 2009 - January 2010
Campus Crusade for Christ August 2005 - May 2008
Skills
Leadership, Customer Service, System Administration, Process Improvement, Public Speaking, Budgets, Community Outreach, Social Media, Microsoft Office, Non-profits, Event Planning, Training, Teaching
Education
Fuller Theological Seminary 2010 — 2012
MA, Theology in Ministry focus in Social Justice
The University of Texas at San Antonio 2004 — 2008
Bachelor of Arts, Political Science
Institute for Law and Public Affairs
Certificate in Legal Reasoning
Wells Fargo June 2015 - Present
Argo Group International Holdings, Ltd. August 2014 - Present
USAA September 2013 - August 2014
Citi January 2007 - November 2012
AT&T January 1997 - December 2006
Skills
Project Management, Agile Methodology, Team Alignment &..., Financial Analysis &..., Negotiation & Conflict..., Change Management, Motivational Leadership, Network Architecture, Network Engineering, Remote Agent Programs, Information Security, Business Analysis, Strategy, Leadership, Telecommunications, Wireless, Training, Process Improvement, Risk Management, Business Process
Education
The University of Texas at Austin 1990 — 1996
Bachelor of Science, Mechanical Engineering
Fundación Universidad de las Américas Puebla 1994 — 1995
International Business/Foreign Relations
Fidelity Investments June 2013 - Present
Zeiders Enterprises, Inc November 2012 - June 2013
USAA July 2010 - November 2012
M.J. Smith & Associates January 2008 - January 2010
TIAA-CREF July 1998 - February 2008
GREAT WEST LIFE AND ANNUITY INSURANCE COMPANY May 1996 - July 1998
JANUS SERVICE CORPORATION July 1995 - May 1996
Skills
Investments, Retirement Planning, Annuities, Asset Management, Mutual Funds, Insurance, Wealth Management, Financial Planning, Pensions, Risk Management, Series 7, Retirement, Series 66, Investment Strategies, Annuity, Insurance Planning, Series 63, Customer Relations, Asset Allocation, 401k, Securities, Customer Service, Financial Analysis, Budgeting, Strategic Financial..., Finance, Fixed Annuities, Life Insurance, Financial Planners, Financial Advisory, Portfolio Management, Investment Advisory, Personal Financial..., Personal Finance, Financial Services, Leadership, Relationship Management, Management, Strategic Planning, Analysis
Education
AAMS, College for Financial Planning 2011 — 2011
CRPC, College for Financial Planning 2011 — 2011
CASL, The American College 2007 — 2007
ChFC, The American College 2005 — 2005
CMFC, College for Financial Planning 1999 — 1999
Frostburg State University 1983 — 1987
Bachelor of Science, Business Administration; Economics, Finance & General Business
Winston Churchill High School 1980 — 1983
USAA 1989 - 2002
Education
George Mason University 1985 — 1989
Bachelor of Science (BS), Clinical Psychology
USAA October 2014 - Present
USAA March 2014 - October 2014
USAA April 2012 - March 2014
USAA October 2010 - April 2012
USAA July 2009 - October 2010
USAA October 2006 - July 2009
USAA February 2006 - October 2006
USAA October 2005 - February 2006
USAA October 2003 - November 2005
Skills
Underwriting, Insurance, Six Sigma, Coaching, Quantitative Analytics, Reporting & Analysis, Leadership, Process Improvement, P&C, Property & Casualty..., Risk Management, Analysis, Financial Services, Call Centers
Education
The University of Texas at San Antonio 2012 — 2015
MBA, Management Sciences and Quantitative Methods
Florida State University - College of Business 1999 — 2003
BS, Risk Management and Insurance, Finance
Seminole High School 1995 — 1999
College Prep, College Prep
National Valuation Consultants, Inc. March 2006 - Present
USAA 2004 - 2006
USAA 2003 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook
Education
Fort Lewis College 1998 — 2002
Bachelor of Arts (B.A.), Business Administration and Finance
D&B Systems November 1981 - Present
USAA February 1984 - August 1998
USAF October 1970 - November 1981
Skills
Outlook, Budgets, QuickBooks, Microsoft Office, Accounting, Bookkeeping, Customer Service, PowerPoint, Accounts Payable, Accounts Receivable, Account Reconciliation, Payroll, Financial Reporting, Microsoft Excel
Education
Florida State University
Master of Business Administration (MBA), Quantative Methods
University of Wyoming
Bachelor of Science (B.S.), Statistics
USAA January 2009 - October 2012
World Savings / Wachovia / Wells Fargo 2003 - 2008
The University of Texas at San Antonio 2000 - 2003
Skills
Risk Management, Financial Services, Banking, Mortgage Lending, Change Management, Vendor Management, Leadership Development, People Development, Account Management, Accounts Payable, Business Development, Best in class service, Call Center, Collaboration, Operational Excellence, Strategy Execution, Strategic Initiatives, Vision Development, Deliver Results, Minimal Supervision, Residential Mortgages, Underwriting, Insurance
Education
University of South Carolina-Columbia 1998 — 2000
Master of Education (M.Ed.), Higher Education/Higher Education Administration
Florida State University 1994 — 1998
Bachelor of Arts (B.A.), English Language and Literature/Letters
USAA 2010 - Present
USAA 2002 - Present
USAA 2002 - Present
USAA 1999 - Present
USAA 1994 - May 1999
MetLife - Capital Markets Group 1989 - August 1994
Arthur Young 1985 - 1987
Skills
Portfolio Management, Asset Allocation, High Yield Bonds, Executive Management, Media Spokesperson, Spokesperson, Management, Series 7, Asset Management, Mutual Funds, Bonds, Financial Services, Securities, Equities, Financial Planning, Finance, Financial Analysis, Investment Strategies, Investments
Education
Indiana University Bloomington 1988 — 1989
Master of Business Administration (M.B.A.), Finance and Investments
Franklin & Marshall College 1981 — 1985
Bachelor of Arts (BA), Accounting
Allstate November 2011 - Present
Direct General Insurance May 2009 - September 2011
First Acceptance Services May 2005 - May 2009
Cunningham Lindsey April 2000 - May 2005
USAA August 1990 - April 2000
Skills
Microsoft Office, PowerPoint, Claims Management, Claim, Negotiation, Property & Casualty..., Casualty, Insurance, Liability, Commercial Insurance, Subrogation, Liability Analysis, Commercial Lines, Process Improvement, Property Damage, Adjustments, Claim Investigation
Education
Florida State University - College of Business 1985 — 1987
B.S., Management
US Army September 2000 - Present
USAA October 2000 - February 2009
Education
Friends University 1994 — 1996
Bachelor of Applied Science (BASc), Quality Management
USAA October 2014 - Present
USAA October 2009 - October 2014
USAA September 2007 - October 2009
USAA March 2003 - September 2007
Yale University School of Nursing January 2000 - January 2003
Caliber Associates 1994 - 1997
Skills
Workforce Planning, Workforce Management, Analytics, Dashboard, Data Analysis, Performance Management, Leadership, Program Management, Process Improvement, Analysis, Business Process..., Vendor Management, Strategic Planning, Business Analysis, Training, Change Management
Education
George Mason University 1992 — 1994
Master's degree, Industrial/Organizational Psychology
The George Washington University 1988 — 1992
Bachelor's degree, Psychology
USAA 2010 - Present
USAA 2009 - 2010
USAA 2001 - 2009
USAA 2000 - 2001
Giant Food 1988 - 2000
Skills
Insurance, Claims Management, Property Claims, Property Damage, Customer Service, Liability, Team Building, Team Leadership, Automobile Liability
Education
George Mason University
Saint Leo University
Bachelor’s Degree
USAA June 2004 - Present
Florida Department of Environmental Protection August 2001 - April 2003
Skills
Change Management, Mentoring, Customer Relations, People Management, Creative Concept...
Education
Saint Leo University 2009 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
Florida State University 1999 — 2003
Bachelor of Business Administration (B.B.A.)
USAA October 2012 - Present
Brightview Senior Living August 2011 - November 2012
The Hartford October 2009 - March 2011
Masonicare 2011 - 2011
Verizon Wireless May 2006 - September 2009
Imagineers, LLC August 2004 - May 2007
Skills
Customer Satisfaction, Insurance, Call Centers, Customer Service, Management, Sales, Teamwork, Customer Retention, Coaching, Life Insurance, Sales Process
Education
University of the Incarnate Word 2014 — 2016
Organizational Leadership
Gateway Community College
Manchester Community College
USAA August 2012 - Present
Education
Genesee Community College 1989 — 1991
AS, Criminal Justice, Health Studies
Progressive Insurance May 2005 - Present
USAA June 2002 - May 2005
State Farm Insurance September 1994 - June 2002
Glenn Mitchell State Farm Insurance Agent August 1991 - June 1994
Skills
Negotiation
Education
Florida State University - College of Business 1984 — 1988
Bachelor of Science, Finance, General
Jesuit High School 1979 — 1983
USAA November 2006 - Present
Education
Fort Hays State University 2009 — 2012
Bachelor's degree, Business Administration in Management Information Technology
Pikes Peak Community College
Associate's degree, Paralegal
USAA April 2011 - Present
Scale Center of Arizona May 2009 - April 2011
U.S. Coast Guard April 1989 - May 2009
Skills
Personnel Management, Government Procurement, Government Contracting, Property & Casualty..., Consumer Lending
Education
Fort Hays State University 2005 — 2008
Bachelor's degree, General Studies, 3.60
Monarch Pool Care March 2014 - Present
BJ Pool & Spa April 2002 - November 2013
USAA 1998 - 2001
Skills
Customer Service, Sales, Sales Management, Marketing, Team Building, Marketing Strategy, Management, Microsoft Office, Leadership, Strategic Planning, Budgets, New Business Development
Education
George Mason University 1993 — 1997
Business Management
Avis Budget Group August 2014 - Present
USAA August 1983 - August 2014
Skills
Insurance, Underwriting, Claim, Risk Management, Claims Management, Property & Casualty..., General Insurance, Liability, Process Improvement, Casualty Insurance, Call Centers, Financial Risk, Vendor Management, Change Management, Commercial Insurance
Education
George Mason University 1982 — 1983
Bachelor of Science (BS), Biology, General
USAA
Skills
Strategic Planning, Meeting Facilitation, Public Speaking, project planning, Job Coaching
Education
Florida State University 2003 — 2009
Managnent Information Systems (MIS) Magna Cum Laude, Management Information Systems and Services