USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA June 2011 - Present
Skills
Integrated Marketing, Direct Marketing, Marketing Strategy, Advertising, Online Advertising, CRM, Market Research, Digital Marketing, Creative Strategy, Product Management, Creative Developement, Campaign Strategies, Sponsorship, Segmentation, Creative Direction, Strategy, Marketing Communications, Social Media Marketing, Strategic Partnerships, Strategic Planning, Marketing
Education
Hollins University 1995 — 1999
BA, Economics & Business Finance
Hollins University Reid Hall Paris, France 1998 — 1998
French Studies
Middlebury Institute of International Studies at Monterey 1996 — 1996
Spanish
USAA November 2007 - Present
Pratt & Whitney August 2006 - July 2007
CGI August 2004 - August 2006
Sony of Canada Ltd. June 2004 - July 2004
Empress Software April 2000 - February 2004
Education
Herzing College 1999 — 2000
Diploma in Applied Information Technology
Western University 1994 — 1998
B.A., Civil Engineering
USAA March 2015 - Present
USAA October 2012 - March 2015
St. Louis Parking Company February 2009 - October 2012
TechnoSmarts August 2008 - December 2008
Rose International January 2007 - July 2008
Rose International January 2007 - July 2008
PGA TOUR 2006 - 2006
AT&T Wireless May 2001 - December 2004
Skills
Management, Analysis, Business Analysis, Event Management, Vendor Management, Operations Management, Applicant Tracking..., Process Improvement, Internal Communications, Training, Recruiting, Talent Acquisition, Human Resources, Leadership, Interviews, Contract Negotiation, Conflict Resolution, Conflict Management, Property & Casualty..., Strategic Communications, Account Management, Member Relations, Golf Course Management, Golf Courses, Golf Instruction, Golf Management, Golf Equipment, Events Coordination, Pricing, Sales, Pricing Strategy, Pricing Analysis, Problem Solving, Employee Relations, Mergers & Acquisitions
Education
Grand Canyon University 2013 — 2017
Master of Business Administration (MBA), Business Administration, Management and Operations
Southeast Missouri State University 2009 — 2011
Bachelors Degree, General Studies
Missouri State University 1993 — 1995
American Homes 4 Rent April 2014 - Present
PiratesTale.com 2011 - Present
USAA October 2012 - April 2014
USAA March 2011 - October 2012
Public Storage December 2009 - March 2011
W. L. Gore & Associates, Inc. September 2008 - December 2009
Deluxe Corporation September 2004 - August 2008
NEBS November 2000 - September 2004
NEBS September 1996 - November 2000
Skills
Leadership, Call Centers, Performance Management, Coaching, Sales, Management, Customer Retention, Customer Service, Forecasting, Process Improvement, Sales Management, Employee Benefits, Employee Relations, B2B, Strategic Planning, Team Building, CRM, Strategy, Recruiting, Call Center, Change Management, Project Management, Mentoring, Innovation, B2C, Property & Casualty..., Payroll, Empowerment, Conducting Interviews, Escalation Resolution, Problem Solving, Ethical Decision Making, Medical Devices, Fish Philosophy, Oz Principle, IEX, Delegation, Continuous Improvement, Situational Leadership, Employee Engagement, Scheduling Management, Quality Assurance, Remote Monitoring
Education
Grand Canyon University 2012 — 2014
Master's Degree, Master of Science in Leadership, 4.0
Rio Salado College 2011 — 2011
Insurance
University of Arizona 1989 — 1993
Bachelor of Science Degree, Psychology
Northern Arizona University
Graduate School, Psychology
MUY! October 2010 - Present
MUY Brands April 2008 - October 2010
USAA June 2007 - April 2008
USAA December 2005 - June 2007
USAA February 1998 - December 2005
Skills
Committment, Information Technology, Troubleshooting, Team Building, Team Leadership, Leadership, Disaster Recovery, Windows
Education
ISA training
The University of Texas at San Antonio 1993 — 1997
BBA, Information Systems
The University of Texas at San Antonio 1998 — 2001
MS, Information Technology
Harvard Business School 2010 — 2010
Holmes H.S. 1989 — 1993
Longhorn Electrical Services February 2013 - Present
USAA April 2014 - July 2014
Wayne Bank March 2012 - November 2012
Wayne Bank August 2011 - March 2012
Skills
Customer Service, Account Maintenance, New Account Opening, Microsoft Word, Microsoft Office, Office Management, PowerPoint, Accounts Payable, Office Administration, Outlook, Administrative..., Microsoft Excel, Accounts Receivable
Education
Hallmark University 2013 — 2015
Bachelor's Degree, Business Administration and Management, General, 4.0
Roosevelt High School 1978 — 1981
Caliber Home Loans September 2015 - Present
Pacific Union Financial, LLC March 2015 - September 2015
USAA June 2013 - November 2014
Bank of America January 2010 - June 2013
Pottery Barn September 2000 - April 2010
Washington Mutual/Long Beach Mortgage December 2005 - May 2007
Washington Mutual July 2004 - December 2005
Washington Mutual March 2002 - July 2004
Results Mortgage July 1995 - June 1999
Foster Mortgage 1979 - 1982
Skills
Customer Relations, Mortgage, Customer Service, Credit, Compliance, Coaching, Strategic Planning, Team Building, Mentoring, New Business Development, Sales Management, Negotiation, Problem Solving, Team Leadership, Mergers, Loans, Process Improvement, Hiring, Retail, Word, Real Estate, Account Management, Public Speaking, Underwriting, Team Management, Mortgage Lending, Banking, Start-ups, Operations Management, Product Development, Home, Small Business, Public Relations, Finance, Microsoft Word, Customer Satisfaction, Leadership, Management, Credit Analysis, Mortgage Banking, Loan Origination, Sales, Consumer Lending, Residential Mortgages, Refinance, VA loans, Human Resources, Financial Services, Mergers & Acquisitions, Sales Operations
Education
George Leonard School of Real Estate 1989 — 1992
Real Estate
Real Estate Training Institute 1987 — 1990
Real Estate
The University of Texas at Arlington 1988 — 1989
Real Estate Finance
Harper College 1977 — 1979
Law
Fremd High School 1969 — 1973
Art
Dell July 2014 - Present
USAA May 2013 - August 2013
Kaneka Corporation June 2012 - August 2012
Skills
Visio, Visual Basic, Java, Access, HTML, SharePoint, SQL, Project Management, Service Oriented..., Message Oriented..., Oracle Fusion Middleware, Linux System..., Red Hat Linux, Log Analysis, Weblogic Administration, Virtual Machines, Virtual Machine..., Market Research, Salesforce.com..., Salesforce.com..., Web Development, Web Design, Relational Databases, Java Enterprise Edition
Education
The University of Texas at Austin - The Red McCombs School of Business 2010 — 2014
BBA, Management Information Systems, General
Hong Kong University of Science and Technology - School of Business and Management 2012 — 2013
Management Information Systems, General
USAA March 2007 - Present
Skills
Management, Leadership, Training, Project Management, Project Planning, Operations Management, Policy, Enterprise Software, Quality Assurance, Corporate Communications, Business Analysis, Process Improvement, Insurance, Risk Management, Vendor Management
Education
Hollins University 2000 — 2004
Bachelor's degree, Business/ Communications & Technology
Edgecase.io February 2015 - Present
Worksitement August 2014 - January 2015
Volusion, Inc. June 2014 - January 2015
BoxHopp October 2013 - January 2015
USAA August 2012 - May 2014
Austin Pinnacle Web Studios December 2009 - August 2012
CyberActive Technology March 2012 - May 2012
USAA June 2011 - August 2011
McCombs Schoolf of Business November 2009 - February 2011
Apple Energy Group June 2010 - August 2010
Skills
Web Development, MongoDB, Angular.js, Node.js, CSS, SQL, JavaScript, PHP, VB.NET, Unix, Visual Basic, Photoshop, Data Warehousing, HTML5, HTML, MySQL, Databases, jQuery, Dreamweaver, Illustrator, VBA, Linux, XML, WordPress, .NET, SEO, Datastage, Control-M, Oracle SQL, Flash, Business Objects, Business Intelligence, Bootstrapping, Agile Methodologies
Education
The University of Texas at Austin - The Red McCombs School of Business 2008 — 2012
BBA, Management Information System, Senior
Hong Kong University of Science and Technology - School of Business and Management 2011 — 2011
BA, MIS
Bank of America September 2014 - July 2015
Advantage xPO/CitiGroup July 2014 - August 2014
USAA July 2012 - March 2013
GEICO October 2010 - March 2012
Cobian & Cobian Law Firm December 2003 - May 2010
US Navy January 1989 - August 1992
Skills
Customer Service, Insurance, Sales, Employee Benefits, Payroll, Invoicing, Accounts Payable, Accounting, Recruiting, Fraud Detection, Fraud Investigations, Anti Money Laundering, Legal Research, Paralegals, Operations Management, Claim Investigation, KYC, Analysis, Banking, Property & Casualty..., Bank Secrecy Act, USA PATRIOT Act, Management, Outlook, Accounts Receivable, Risk Management, Call Centers
Education
University of Northern Iowa 2001 — 2003
Bachelor of Arts (B.A.), General Studies and Marketing
Hawkeye Community College 2000 — 2001
Associate of Arts (A.A.), General Studies
C&M Machine Holding Inc. October 2005 - Present
US Air Force Reserve 2006 - 2010
US Air Force Reserve 2004 - 2005
USAA October 1989 - April 2004
US Air Force Reserve 2001 - 2004
United States Army Reserve 1989 - 1993
United States Army Reserve 1987 - 1989
Arkansas Farm Bureau 1987 - 1989
USAF Standard System Supply 1986 - 1987
United States Army Reserve 1982 - 1986
Skills
Program Management, Management, Process Improvement, Project Management, Leadership, Programming, Quality Auditing, Quality Assurance, Publishing, Business Process..., SDLC, PMO, Military Skills, Continuous Improvement, Aviation, Aerospace, Quality Management, Vendor Management, Analysis, Strategic Planning, Employee Management, Supplier Quality..., Customer Relations
Education
Jacksonville State University 1983 — 1985
Bachelor of Science (B.S.), Computer and Information Sciences, General
Henderson State University 1978 — 1981
Bachelor of Science (B.S.), Parks, Recreation and Leisure Studies
Arkadelphia High School 1975 — 1978
USAA March 2013 - Present
Pearson 2004 - January 2013
Pearson 2004 - January 2013
HEB 2001 - 2004
HEB Grocery Co. 2001 - 2004
The Psychological Corporation September 2000 - July 2001
Skills
Program Management, Vendor Management, PMP, SDLC, Visio, Agile Project Management, Agile Methodologies, Requirements Analysis, Quality Assurance, Access, Software Project..., SharePoint, MS Project, Leadership, PMO, Project Portfolio..., Integration, Waterfall, Requirements Gathering, Process Improvement, Business Analysis, Project Delivery, Resource Management, Software Documentation, Business Process..., Scrum, Project Management, Microsoft Project
Education
Hawaii Pacific University 1992 — 1994
MSIS
Hawaii Pacific University 1990 — 1992
BS
Clayton June 2014 - Present
American Mortgage Consultants, Inc. September 2013 - June 2014
Grow Financial Federal Credit Union July 2012 - February 2013
USAA March 2011 - June 2012
Skills
Loan Origination, Mortgage Banking, Credit, Underwriting, Loans, Mortgage Lending, Credit Analysis, Credit Risk, Consumer Lending, Banking, Financial Risk, Refinance, Residential Mortgages, Mortgage Underwriting, FHA, VA loans, FHA financing, Construction Loans, Indirect Lending, Correspondent Lending, Management, Scalability, Appraisals, Process Improvement, Compliance, Home Equity Loans, Credit Cards, Jumbo Mortgage, Expert Witness, Asset Management, Manual Underwriting, Automated Underwriting..., Tax Returns, Business Relationship..., Loss Mitigation, Home Equity Lines of...
Education
Allregs 2009 — 2009
Advanced FHA Underwriting, FHA Underwriting
McKissock 2009 — 2009
Certificate, Appraisal principles
Hiram College 1983 — 1987
Bachelor of Arts (BA), Management and Finance
Texas Department of Public Safety October 2004 - Present
USAA 1998 - 2004
United States Marine Corps 1986 - 1994
Skills
Criminal Investigations, Enforcement, Crime Prevention, Firearms, Executive Protection, Homeland Security, Public Safety, Counterterrorism, Emergency Management, Evidence, Field Training, Patrol, Police
Education
Hawaii Pacific University
USAA September 2012 - Present
USAA July 2003 - September 2012
USAA 2000 - 2003
USAA 1998 - 2000
United States Air Force 1991 - 1998
Education
US Air Force Academy 1987 — 1991
BS, Astronautical Engineering
Hardin-Simmons University 1995 — 1998
MBA, Business Administration
USAA June 2014 - Present
US Navy February 2009 - January 2015
Korca Realities LLC September 2012 - June 2014
United Methodist Church of the Covenant June 2011 - June 2014
United States Marine Corps November 2003 - November 2008
Skills
Information Technology, Telecommunications, Program Management, Team Leadership, Software Development..., Java, C#, Python, Relational Databases, SAP, SharePoint, Google Apps, Network Administration, Technical Support, Time Management, Troubleshooting, Security, System Administration, Linux Server, Windows, Apache 2, Networking, Computer Hardware
Education
The University of Texas at Arlington 2010 — 2014
Bachelor of Science (BS), Information System
Tarrant County College 2011 — 2014
Transfer Out Student
Hill College 2010 — 2011
Transfer Out Student
Carlton Bancroft July 2012 - Present
Alliance Investments 2008 - Present
Google January 2009 - July 2012
USAA April 2004 - October 2009
Sony Music Entertainment 1999 - May 2004
Sony Music Entertainment 1999 - 2001
Education
Princeton University 1997 — 1998
Master of Business Administration (M.B.A.), International Marketing, 4.0
Harvard University 1995 — 1997
Bachelor of Arts (B.A.), Social Psychology, 4.0
Mary Kay Cosmetics March 2015 - Present
The Mike Rock Agency Inc January 2007 - Present
USAA 2003 - 2006
Education
Hampton University 1997 — 2002
BA, Pshycology
USAA May 2014 - Present
Skills
Web Design, User Interface Design, CSS, Interaction Design, jQuery, Semantic HTML, PHP, Photoshop, WordPress, Web Applications, Online Marketing, XHTML, User Experience Design, Project Management, Cross-functional Team..., Cross-browser..., CSS3, HTML 5, PSD to Wordpress, Web Strategy, IT Strategy, User Interface, User Experience, Front-end, Web Development, Drupal, JavaScript, Wireframes, Website Development, AngularJS
Education
Harding University 1999 — 2003
B.S., Interactive Media
USAA January 2013 - January 2015
USAA September 2012 - November 2012
AgeWell Services of West Michigan May 2012 - June 2012
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Fitness, Wellness, Group Exercise..., Exercise Equipment, Employee Wellness, Communication Skills, Health, Incentive Programs, Fitness Assessments, Organization, Exercise, Data Entry, Leadership, Social Media, Basic Nutrition, Customer Service, Recreation Planning, Marketing, Advertising
Education
Western Michigan University
Master's Degree, Blindness and Low Vision: Orientation and Mobility
Grand Valley State University 2008 — 2012
Bachelor's degree, Exercise Science
USAA August 2010 - Present
USAA August 2007 - Present
Skills
Credit, Mortgage Lending, Underwriting, Financial Analysis, Banking, Series 7, Risk Management, Loans, Process Improvement, Customer Service, Mortgage Banking, Credit Analysis, Investments, Microsoft Office, Loan Origination, Finance, Microsoft Excel, Financial Services
Education
Arizona State University, W. P. Carey School of Business 2011 — 2013
Masters, Business Administration
Grand Valley State University 2003 — 2007
B.S., Political Science
USAA May 2000 - Present
Skills
Performance Management, Insurance, Employee Benefits, Human Resources, Recruiting, Process Improvement, Change Management, Talent Management, Vendor Management, Employee Relations, Training, Banking, Onboarding, SDLC, Succession Planning
Education
Hanover College
Bachelor's degree, English Language and Literature/Letters
Transamerica Retirement Solutions April 2005 - Present
USAA January 2003 - March 2005
Vangurd December 1994 - February 2003
Skills
Series 7, Series 63, Series 6, CRPC, Motivational Speaking, Professional Speaking, Investments, Financial Services, 401k, Asset Allocation, Mutual Funds, Relationship Management, Wealth Management, Financial Advisory, Financial Planning
Education
Towson University 1990 — 1992
Bachelor of Science (BS), Economics
Harford Community College 1988 — 1990
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Advocare November 2014 - Present
USAA October 2013 - October 2014
Exit IH10 Realty August 2012 - July 2013
Northside Independent School District July 2009 - July 2012
Aztec Indoor Soccer May 2010 - September 2010
South San Antonio Independent School District Abraham Kazen Middle School July 2000 - July 2009
Abilene Independent School District Ortiz Elementary August 1999 - May 2000
Skills
Real Estate, Time Management, Customer Service, Investment Properties, Single Family Homes, Sports, Microsoft Office, Spreadsheets, Team Building, Customer Satisfaction, First Time Home Buyers, Leadership, Strategic Planning, Sales Management, Credit, Budgets, Leadership Development, Training, Event Planning
Education
Midwestern State University 2012 — 2012
Real Estate Salesperson License, Real Estate
Hardin-Simmons University 1996 — 1999
Bachelors of Behavioral Science, Physical Education All-Level
Fairfax County Public Schools August 2014 - Present
US Department of Homeland Security February 2013 - March 2014
US Department of Homeland Security January 2012 - February 2013
US Department of Homeland Security June 2010 - January 2012
US Department of Homeland Security September 2008 - June 2010
Alutiiq July 2006 - September 2008
U.S. Department of State October 2004 - July 2006
United States Air Force June 2004 - October 2004
USAA August 2002 - April 2004
GE Medical Systems August 2000 - August 2002
Skills
Homeland Security, Security Operations, Government, Military, Program Management, Emergency Management, Security Clearance, Policy, Command, National Security, Leadership, Risk Assessment, Strategic Planning, DoD, Project Planning, Defense, Policy Analysis, Process Improvement, Change Management, Crisis Management, Leadership Management, Leadership Development, Training Management, Training Delivery, Coaching, Co-Active Coaching, Leadership Trainer, Physical Security, Counterterrorism, Weapons, Intelligence, Tactics, Force Protection, Operational Planning, Enforcement, Security, Counterintelligence, Vulnerability Assessment
Education
Federal Executive Institute 2012 — 2012
Executive Education, Leadership for a Democratic Society, Class # LDS-377
Harvard University Kennedy School of Government 2008 — 2009
Executive Education, National Preparedness Leadership Initiative - Cohort V
Webster University 1996 — 1997
MBA, Business Administration and Management, General
United States Air Force Academy 1987 — 1991
Bachelor's Degree, Major - Political Science/International Affairs. Minor - Foreign Language (French/Spanish)
Nationwide Insurance October 2014 - Present
Farmers Insurance August 2007 - October 2014
USAA March 2005 - August 2006
Infinity Insurance February 2002 - March 2005
Pitney Bowes January 2001 - January 2002
Skills
Negotiation, Property & Casualty..., five years of Xactimate..., Casualty, Claim, Liability, Legal Liability, Commercial Insurance, Commercial Lines, General Insurance, Workers Compensation, Litigation Management, Liability Analysis, Underwriting, Customer Service, Subrogation, Professional Liability, Property Damage, Property Claims, Claims Handling
Education
Hampton University 1996 — 2001
BS, marketing
Tesoro Corporation September 2015 - Present
Union Pacific Railroad June 2012 - November 2014
The University of Texas at San Antonio January 2010 - January 2011
United Airlines June 2010 - September 2010
USAA February 2010 - June 2010
United States Department of Veteran Affairs May 2008 - August 2008
Skills
PowerPoint, Public Speaking, Microsoft Office, Microsoft Word, Strategic Planning, Data Analysis, Microsoft Excel, Outlook, Team Building, Event Planning, Customer Service, Teamwork, Analysis, Program Management, Event Management, Marketing, Leadership Development, Process Improvement, Leadership
Education
The University of Texas at San Antonio 2010 — 2012
MBA, Project Management, GPA: 3.75
Holy Cross College 2006 — 2009
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies, GPA: 3.54
Texas Department of Transportation February 2014 - Present
City of San Antonio 2007 - 2014
Mercury Associates, Inc. 2005 - 2007
USAA 1996 - 2005
Friedrich Air Conditioning Company 1996 - 1996
Kinetic Concepts, Inc. 1990 - 1995
Bausch & Lomb, Inc 1989 - 1990
San Antonio Water System 1985 - 1989
Datapoint Corporation 1980 - 1985
Skills
Inventory Management, Forecasting, Transportation, Planning, Scheduling, Project Planning, Team Leadership, Procurement, SAP, Supply Chain, Business Planning, Administration, Program Management, Leadership, Inventory Control, Logistics Management, Shipping, Logistics, Automotive, Contract Negotiation, Management, Analysis, Manufacturing, Business Process, Hiring, Budgets, PowerPoint, Cross-functional Team..., Warehousing, New Business Development, Operations Management, Training, Negotiation, Marketing, Fleet Management, Sales Operations, Microsoft Word, Sales, Coaching, Process Scheduler, Strategic Planning, Team Building, Supply Chain Management, Change Management, Microsoft Office, Business Process..., Microsoft Excel, Process Improvement, Supervisory Skills, Project Management
Education
University of Tennessee-Knoxville - College of Business Administration
BBA, Transportation and Logistics
Laura's Hair Salon January 2012 - Present
USAA December 2010 - March 2011
U S WEST 2010 - 2011
Skills
Computer Hardware, Customer Service, Sales Operations, Online Advertising, Advertising, Microsoft Office, Quickbooks, Quicken, Leadership Development, Multitasker, Bilingual, Medical Terminology
Education
University of Phoenix 2009 — 2011
Bachelor's of Business Management, Business
Heald College 1996 — 1998
Associates Degree, Computer Technology and Electronics
USAA March 2014 - Present
USAA August 2008 - March 2014
USAA July 2007 - August 2008
World Savings Bank January 1999 - July 2007
Hawaiian Electric Company March 1999 - December 1999
Hawaiian Electric Company 1995 - 1999
Hawaiian Electric Company 1992 - 1995
Hawaii Medical Service Association 1989 - 1992
Central Pacific Bank 1987 - 1989
Aloha Airlines 1987 - 1987
Skills
CICS, Agile Methodologies, SharePoint, SDLC, DB2, SQL, Scrum, Java, Databases, Mainframe, XML, Visio, COBOL, Websphere, Disaster Recovery, Software Project..., Software Development, Oracle, Web Services, JCL, IT Management, Testing, Microsoft SQL Server, ALS, Database Design, Requirements Analysis, VSAM, Integration, Business Analysis, Requirements Gathering, Vendor Management, Data Warehousing, SOA, Business Requirements, Enterprise Architecture, ETL, Process Improvement, Unix, JavaScript, Easytrieve, Control-M
Education
Hawaii Pacific University 1984 — 1988
Bachelor of Science, Computer Science
JLL October 1989 - Present
USAA November 2010 - Present
Tyco International March 2014 - Present
U.S. Department of Veterans Affairs April 2015 - Present
Rasmussen Inc March 2009 - Present
New York State Teachers' Retirement System (NYSTRS) May 2000 - Present
Bulls Advisory Group October 2001 - Present
Comfort Systems USA January 2001 - Present
Military Bowl presented by Northrop Grumman April 2010 - Present
West Point Association of Graduates January 1996 - Present
Skills
Real Estate Development, Real Estate, Leadership, Strategic Planning, Forecasting, Customer Service, Real Estate Economics, Due Diligence, Budgets, Military Experience, Team Building, Management, Program Management, Financial Analysis, Cross-functional Team..., Mergers & Acquisitions, Entrepreneurship, Operations Management, Business Strategy, Strategy, Military, Risk Management, Project Management, Government, Project Planning, Analysis, Public Speaking, Negotiation, Change Management, Leadership Development, Policy, Commercial Real Estate, Management Consulting, Training, Contract Negotiation, Security Clearance, Innovativeness, New Business Development, Investments, Business Development
Education
Harvard Business School 1983 — 1985
MBA, Finance
United States Military Academy at West Point 1974 — 1978
Bachelor of Science (BS), Engineering
Coffee High School 1970 — 1974
High School
Harvard Business School August 2013 - May 2015
Goldman Sachs June 2014 - August 2014
AT&T January 2011 - July 2013
AT&T March 2010 - January 2011
AT&T June 2008 - March 2010
USAA January 2007 - January 2008
Zarazua's October 1999 - January 2007
Skills
Strategy Development, Strategic Planning, Network Operations, Mergers, Financial Analysis, Strategy, Business Strategy, Cloud Computing, Telecommunications, Wireless, Marketing Strategy, Customer Experience, Mergers & Acquisitions, Product Marketing, Leadership, Go-to-market Strategy, Cross-functional Team...
Education
Harvard Business School 2013 — 2015
Master of Business Administration (MBA)
The University of Texas at San Antonio 2004 — 2008
BBA Marketing, Minor in Finance
On Q Financial, Inc. August 2014 - Present
Keller Williams Professional Partners September 2013 - March 2014
USAA May 2013 - August 2013
Helzberg Diamonds October 2012 - April 2013
Skills
Customer Service
Education
Grand Canyon University 2008 — 2012
Bachelor of Arts (BA), Communication and Media Studies
Accenture Interactive July 2013 - Present
Acquity Group - Acquired By Accenture Interactive March 2010 - June 2013
FinePoint Technologies 2005 - 2013
Higher Ed Holdings June 2009 - December 2009
Blockbuster October 2008 - June 2009
EDMC March 2007 - October 2008
USAA January 2006 - March 2007
Dell October 2000 - October 2005
IRS 1997 - 2000
Intuit 1992 - 1997
Skills
Email Marketing, E-commerce, CRM, Strategy, Program Management, Marketing Strategy, Lead Generation, Digital Marketing, Analytics, Strategic Partnerships, Strategic Planning, Business Development, Loyalty Programs, Product Management, Multi-channel Marketing, SEO, Process Improvement, Change Management, Go-to-market Strategy, Integrated Marketing, Project Management, Online Advertising, Cross-functional Team..., Digital Media, Enterprise Software, Leadership, Mobile Devices
Education
Harvard Business School 1999 — 1999
AMP, Business
University of Pennsylvania - The Wharton School 1982 — 1984
MBA, Finance and Strategic Planning
University of South Carolina-Columbia 1974 — 1978
BS
Carson High School 1970 — 1974
HS Diploma
Medical Tracking Solutions January 2014 - Present
USAA October 2013 - March 2014
Lender Processing Services, Inc. (LPS) May 2012 - September 2013
The Fallen Soldiers Organization December 2008 - December 2012
Logistic Services International, Inc. January 2012 - May 2012
Flexible Business Systems February 2011 - October 2011
Theta Tau Engineering Fraternity January 2008 - May 2011
FDM Group May 2010 - January 2011
Idearc Media Corporation January 2007 - December 2009
US Army August 2003 - January 2007
Skills
XML, SQL, Databases, Java, JavaScript, Object Oriented Design, Visual Studio, Eclipse, Team Leadership, C#, .NET, Programming, OOP, MySQL, Linux, Dreamweaver, Test Automation, Testing, ASP.NET, C++, ASP .Net; C#; HTML; ..., JAVA Object Oriented..., HTML, Apache, JAXB, Tomcat, Torque Game Engine, Tortoise SVN, Computer Simulation, OpenGL, Beyond Compare, Rational Functional..., Microsoft SQL Server, Web Services, WSDL, Reflection, Agile Application..., Agile Methodologies, Telerik, Telerik Web Controls, Telerik Controls, WCF, WCF Services, RESTful WebServices, T-SQL, T-SQL Stored Procedures, SQL Server Management..., Cordova, Github, Mobile Applications
Education
Awards: Hofstra University Honors College 2007 — 2011
Bachelor's degree, Computer Engineering
Hofstra University 2007 — 2011
Bachelors of Science, Computer Engineering
Citi March 2012 - Present
USAA November 2007 - March 2012
ING July 2006 - March 2007
Ameriprise Financial May 2005 - July 2006
RFG General Contractors March 2004 - May 2005
Proudfoot Consulting September 2001 - August 2002
Stadtech, Inc. January 2000 - May 2001
IBM Global Services May 1998 - December 1999
Skills
Financial Planning, Retirement, Tax, Retirement Planning, Asset Allocation, Strategic Financial..., Estate Planning, Alternative Investments, Finance, Financial Planners, Long-term Care, Strategy, Mutual Funds, Portfolio Management, Wealth Management, Financial Services, Asset Management, Analysis
Education
HEC School of Management 2002 — 2003
MBA, Consulting
Wheaton College 1994 — 1998
BS, Math, Comp Sci.
Computer Solutions 2013 - Present
USAA September 2012 - October 2013
Warner Cable February 2012 - July 2012
Verizon Wireless May 2008 - November 2009
Skills
Remote I/O, Virtual Server, Router Configuration, Wireless Routers, Windows 7, Windows Vista, Windows XP Pro, Microsoft Office, Outlook, Protocols TCP/IP, Photoshop, Premiere, IEEE 802.11, Information Technology, Routers, TCP/IP, Technical Support, Windows XP, Troubleshooting, Windows Server, Active Directory, Networking
Education
Hallmark University 2011 — 2012
Associate's degree, Network and System Administration/Administrator
Wells Fargo Securities April 2015 - Present
Wells Fargo September 2013 - April 2015
Ally Financial Inc. November 2012 - September 2013
Bank of America July 2011 - November 2012
Bank of America September 2010 - July 2011
Premier, Inc. September 2009 - September 2010
USAA June 2008 - September 2009
USAA March 2008 - June 2008
Salem Health Solutions February 2007 - March 2008
TIMCO Aviation Services, Inc. September 2006 - January 2007
Skills
Tomcat, Eclipse, Spring, Hibernate, JBoss, SWT, Messaging, TIBCO Rendezvous, TIBCO EMS, Mule ESB, Maven, XML, JBoss Application Server, WebSphere Application..., SOA, Spring Framework, Agile Methodologies, SQL
Education
Guilford College 2005 — 2006
B.S., Computer Information Systems
Mars Hill College 1998 — 2001
Computer Science, Religion/Philosophy
Western Carolina University 1996 — 1997
Computer Science
Slice of Heaven Massage and Bodywork April 2013 - Present
We Buy Homes For You June 2012 - Present
USAA July 2003 - June 2011
Mail Boxes Etc. (UPS Stores) May 1997 - March 2002
Skills
Therapeutic Massage, Bodywork, Relaxation, Energy Healing, Homeowners Association..., Corporate Training, Teaching, Volunteer Management, Real Estate Investor, Investment Properties, Real Estate Transactions, Property, Leadership, Team Building, Budgets, Customer Service, Strategic Planning, Coaching, Sales, Outlook, Negotiation, Leadership Development, Marketing, Management
Education
Northwest School of Massage 2012 — 2013
License for WA State Massage Practitioner, Massage and Bodywork, Energy Work, Promoting Self Healing
University of Phoenix 1994 — 1996
MA, Organizational Management
Holy Names College 1983 — 1986
BA, Religious Studies/Psychology
Campus Apartments February 2011 - Present
Lifecyclesglobal.org July 2010 - Present
Campus Living Villages June 2006 - May 2010
Campus Living Villages April 2005 - June 2006
Campus Living Villages June 2004 - April 2005
Campus Living Villages June 2002 - June 2004
Texas Lutheran University January 2000 - May 2002
Texas Lutheran University January 2000 - January 2002
the pump cafe September 1999 - June 2000
USAA January 1998 - May 1998
Skills
Event Planning, Customer Service, Teaching, Event Management, Strategic Planning, Team Building, Budgets, Leadership Development, Team Leadership, Supervisory Skills, Project Planning, Leadership, Training, Marketing, Teamwork, Nonprofits, Social Networking, Coaching, Community Outreach, Time Management, Marketing Communications, Microsoft Office, Operations Management, Microsoft Word, Project Management, Outlook, Volunteer Management, Apartments, Employee Training, Facilities Management, Property Management, Community Development, Online Advertising, Management, Public Speaking, Social Media Marketing
Education
University of Amsterdam 1999 — 2000
argumentation and discourse analysis
Texas State University 1997 — 1999
ma, speech communications
Texas Lutheran University 1993 — 1996
Bachelor of Arts, Communications
Hardin-Simmons University 1992 — 1993
mass communications
Nationwide Insurance December 2014 - Present
USAA March 2014 - July 2014
USAA February 2013 - March 2014
San Antonio Independent School District August 2008 - August 2012
Apple Retail August 2011 - June 2012
Allstate June 2010 - August 2011
Foot Locker March 2005 - August 2008
Skills
Customer Service, Microsoft Office, Customer Relations, Problem Solving, Cold Calling, Teamwork, Event Management, Account Management, Consultative Selling, Retail, Inventory Management, Event Planning, New Business Development, Mac OS X, Customer Satisfaction, Social Media, Microsoft Excel, OS X, PowerPoint, Sales, Leadership
Education
The University of Texas at San Antonio 2009 — 2012
Bachelor's degree, Biology
Hampton University 2005 — 2008
Bachelor's degree, Biology, General
USAA August 2015 - Present
USAA July 2013 - Present
VA 2012 - Present
The Home Depot March 2012 - June 2012
The Salvation Army January 2011 - March 2012
Skills
Customer Service, Employee Training, Performance Management, Volunteering, Compassion, Computer..., Group Leadership, Student Representation, Set Construction, Event Based Marketing, Performing Arts, Customer Satisfaction, Cashiering, Communication, Sales, Training, Leadership, Time Management, Critical Thinking, Security, Public Speaking, Process Improvement, Team Building, Microsoft Office
Education
St. Mary's University 2011 — 2012
Master of Arts (M.A.), Business/Corporate Communications
Greenville College 2007 — 2010
Bachelor of Arts (B.A.), Communication/Theatre
USAA September 2014 - Present
USAA/ Honest and Accurate Automotive January 2014 - Present
Honest Accurate Auto Service January 2014 - Present
USAA September 2012 - September 2014
Skills
Coaching, Training, Public Speaking, E-Learning, Leadership Development, Customer Service, Team Building, Training Delivery, Insurance, Leadership, Microsoft Office, Adult Education, Staff Development, Organizational..., Management
Education
Grand Canyon University 2014 — 2015
Bachelor of Science (BS), Business Administration and Management, General
Crestbrook Insurance August 2013 - Present
USAA June 2010 - August 2013
USAA February 2009 - June 2010
Skills
Insurance, Process Improvement, Financial Analysis, Customer Service, Business Analysis, Strategic Financial..., Strategic Planning, Leadership, Analysis, Risk Management, Management, Banking, Microsoft Excel, Business Process..., Property, ITIL v3 Foundations...
Education
University of Arizona, Eller College of Management 2011 — 2012
MBA, MIS Concentration
Hawaii Pacific University 2007 — 2008
BSBA, Entrepreneurial Studies
Homesite Insurance January 2014 - Present
LegalShield Official November 2013 - April 2014
Farmers Insurance Group of Companies August 2013 - January 2014
USAA May 2004 - May 2013
Olive Garden November 1999 - May 2004
Skills
Legal Liability, Claim, Commercial Insurance, Insurance, Property, Sales, Management, Leadership, Sales Management, Umbrella Insurance, Team Building, Homeowners, Marketing, Coaching
Education
Grand Canyon University 2013 — 2017
Applied Management
USAA December 2011 - Present
Benefit Cosmetics July 2010 - December 2011
Skills
Microsoft Word, Management, Microsoft Excel, Microsoft Office, Fashion, Sales, Social Networking, Sales Management, Time Management, Event Planning, Retail
Education
Grand Canyon University 2013 — 2015
Bachelor's degree, Communication and Media Studies
Grand Canyon University
Bachelor's Degree in Communications
CellScope December 2013 - Present
Goodsearch.com November 2013 - December 2013
NestWise July 2012 - September 2013
Veritat Advisors August 2009 - July 2012
Mytoons August 2006 - June 2009
USAA September 2003 - August 2006
Alltel Information Services 1998 - 2003
Fidelity National Financial 1998 - 2003
Fidelity Information Services 1998 - 2003
Skills
java, j2ee, websphere, Ruby, Ruby on Rails, C++, C, Web Development, Web Applications, Object Oriented Design, Object Oriented Modeling, Requirements Analysis, Business Analysis, Requirements Gathering, Workflow Solutions, UML, UML Tools, System Architecture, Web Architecture, Software Engineering, Nginx, Apache, MySQL, Relational Databases, Data Mining, Engineering Management, Team Leadership, Remote Team Management, Internet Banking, Internet Security, Java, Java Enterprise Edition, Software Development, Websphere, Software Design, Integration, Scrum, Design Patterns, Team Management, OOP, Entrepreneurship, Architectures, Software Architectural..., REST, Scalability, SOA, Start-ups, E-commerce, Testing, Agile Methodologies
Education
The University of Texas at Austin 2004 — 2006
Master of Science in Engineering, Software Engineering
Henderson State University 1995 — 1998
BS, Computer Science - Mathematics
lake hamilton 1984 — 1990
USAA May 2010 - Present
USAA May 2008 - April 2010
USAA May 2006 - April 2008
USAA October 2005 - April 2006
U.S. Global Investors 2001 - 2005
Arthur Andersen March 1998 - April 2001
Education
Hollins University 1993 — 1997
Highlands High School
Local Marketing Small Business AdvertisingEngagement SpecialistCarenet Healthcare ServicesJanuary 2013 - Present
USAA January 1999 - September 2011
Skills
SEO, Customer Service, Marketing, People-oriented, Email Marketing, Online Marketing, Social Media Marketing, Salesforce.com, Marketing Communications, Online Advertising, CRM, Advertising, Market Research, Marketing Strategy, Public Relations
Education
Hallmark College of Technology/Hallmark College of Aeronautics 1985 — 2007
Associates, Aviation
South San High School 1981 — 1985
Basic Skills and Developmental/Remedial Education
USAA January 2015 - Present
USAA March 2010 - January 2015
Aviva plc February 2008 - February 2010
GMAC Insurance / National General February 1997 - February 2008
Nationwide Mutual Insurance Company October 1991 - February 1997
Skills
Property & Casualty..., Insurance, Pricing, Underwriting, Risk Management, New Business Development, Actuarial Science, Leadership, Analytics, Product Development, Portfolio Management, Brokers, Umbrella Insurance, Management, Executive Management, P&L Management
Education
Harvard Business School 2001 — 2001
General Manager Program, Business Administration and Management, General
University of Tennessee-Knoxville - College of Business Administration 1985 — 1989
Bachelor of Science, Business and Statistics
USAA January 2013 - Present
Publix September 2009 - January 2013
Robb & Stucky February 2006 - March 2009
Z-gallerie January 2006 - February 2007
Hillsborough County Sheriffs Office July 2005 - January 2006
Skills
Operations Management, Sales Operations, Customer Service, Customer Retention, Customer Satisfaction, Business Development, Strategic Planning, Strategic Thinking, Merchandising, Brand Awareness, Brand Management, Apparel, Friendliness, Loss Prevention, Training and development, Insurance
Education
Hodges University 2007 — 2009
Bachelor's of science, Business Administration and Management, General
Hillsborough Community College 2004 — 2005
Certification, Critical Incident Response/Special Police Operations
University of South Florida 2001 — 2004
Business Administration and Management, General
Self-Employed Writer July 2011 - Present
USAA August 2008 - May 2010
SWBC September 2007 - August 2008
Progressive Insurance August 2005 - September 2007
Skills
Freelance Writing, Copywriting, Creative Writing, Ghostwriting, Technical Writing, Books, Blogging, Social Networking, Web Content, Marketing Strategy, Social Media Marketing, Online Advertising, Newsletters, Marketing Copy, Publications, Brand Development..., Radio Advertising, Multi-channel Campaign..., Journalism, Resume Writing, Value Propositions, Brand Management, Website Development, Mobile Advertising, Proposal Writing, Advertising
Education
Grinnell College 2000 — 2004
Bachelor of Arts (B.A.), English
Kent State University 2005 — 2006
Master of Library & Information Science (MLIS)
USAA August 2013 - Present
USAA December 2011 - Present
USAA June 2007 - December 2011
Progressive Insurance July 2005 - February 2007
Skills
Product Management, Pricing, Data Analysis, Financial Analysis, Team Leadership, Analytics, Analysis, Competitive Analysis, Segmentation, Property & Casualty..., Cross-functional Team...
Education
Indiana University - Kelley School of Business 2014 — 2017
Master of Business Administration (MBA), Finance, General
Grinnell College 2001 — 2005
Bachelor of Arts, Economics
ClearPoint Credit Counseling Solutions June 2012 - Present
LogistiCare January 2012 - May 2012
HMS August 2009 - January 2011
Hiscox December 2008 - July 2009
Henry Schein July 2005 - November 2008
USAA October 2003 - June 2005
Skills
Customer Service, Recruiting, New Hire Orientations, Human Resources, Benefits Administration, Payroll, Interviews, Onboarding, Applicant Tracking..., Employee Relations, Training, Policy, Sourcing, Process Improvement, Office Administration, ADP HRB, Microsoft Excel, Microsoft Office, PowerPoint, Administrative..., PeopleSoft, Leadership, Management
Education
Hampton University 1998 — 2002
Bachelor of Science, Computer Information Systems
USAA November 2012 - Present
Veterans Health Administration June 2012 - December 2012
Texas A&M International University October 2009 - May 2012
Skills
Higher Education, Career Assessment, Community Outreach, Spanish, SPSS, Public Speaking, Research, Statistics, Qualitative Research, Program Development, Event Planning, Program Management
Education
Texas A&M International University 2008 — 2012
Bachelor of Business Administration, Business Administration
Hogeschool van Arnhem en Nijmegen
European Business Studies
USAA September 2012 - Present
Snell & Wilmer March 2011 - May 2012
Kirkland & Ellis LLP September 2008 - February 2010
Kirkland & Ellis May 2007 - August 2007
Winston & Strawn May 2006 - August 2006
Foote, Cone & Belding January 2004 - August 2005
Interpublic Group March 2002 - December 2003
Goldman Sachs June 2000 - November 2001
Skills
Intellectual Property, Litigation, Commercial Litigation, Bankruptcy, Financial Services..., Financial Analysis, Financial Planning, Financial Reporting, Internal Audit, SOX, Compliance, Compliance Audits, Legal Compliance, Legal Research, Complex Litigation, Discovery, Document Management, Creditors' Rights, Trademark Infringement, Breach Of Contract, Copyright Litigation, Trade Secret Litigation, False Advertising, Financial Law, White Collar Criminal..., Internal Investigations, Marketing Compliance, Torts, Competition Law, Copyright Law, Trade Secrets, Sarbanes-Oxley Act, Securities Regulation, Financial Services, Legal Writing, Corporate Governance, Corporate Law, Civil Litigation, Trademarks
Education
Northwestern University School of Law 2005 — 2008
JD, Law
Harvard University 1996 — 2000
BA, Government
USAA 2014 - Present
USAA January 2005 - Present
Skills
Program Management, PMP, PMO, Process Improvement, SDLC, Change Managemen, Risk Management, Resource Management, Project Management, Software Project..., Cross-functional Team..., Agile Project Management, Certified Project..., Business Process, Project Delivery, Project Portfolio..., Agile Methodologies
Education
University of the Incarnate Word
BA
Harper College 1980 — 1983
Rackspace, the #1 managed cloud company September 2014 - Present
HealthTexas Medical Group September 2013 - Present
American West Laundry Distributors Inc. March 2010 - September 2013
JPMorgan Chase March 2007 - March 2010
USAA March 2001 - March 2007
Skills
Customer Service, Microsoft Office, Invoicing, Microsoft Excel, Outlook, Microsoft Word, Budgets, Accounts Payable, Accounts Receivable, Team Leadership, Windows, Access, Data Entry, Process Improvement, Insurance, Teamwork, Software Documentation, Accounting, Analysis, Spreadsheets, Payroll, Account Reconciliation, Expenses, General Ledger, Financial Reporting, Auditing, Forecasting, Administration, Finance, Peachtree, Bank Reconciliation, Cash Flow, Financial Statements, eClinical Works, Virtual Machines, EMR, Management, Windows 7, Troubleshooting, Technical Support, Vendor Management, Citrix
Education
Hallmark University 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration, Management and Operations, 3.8 GPA
Hallmark University 2010 — 2012
Associate of Science (AS), Computer Systems Networking and Telecommunications, 3.5
USAA August 2012 - Present
Hampton University May 2011 - August 2012
Skills
Community Outreach, Office Management, Administrative..., Nonprofits, Higher Education, Research, Data Entry, Outlook, Policy Analysis
Education
Walden University 2011 — 2013
Master of Public Administration (MPA)
Hampton University 2006 — 2010
B.A., Political Science
USAA May 2015 - Present
USAA February 2009 - May 2015
USAA July 2006 - February 2009
USAA July 2003 - July 2006
USAA August 2002 - July 2003
USAA November 2000 - August 2002
Kantor & Assoc., LLC January 1997 - November 2000
Prudential December 1995 - January 1997
Skills
Leadership, Training, Sales, Human Performance, Series 6, Coaching, Leadership Development, Team Building, Insurance, Performance Consulting, Change Management, Risk Management, Program Management, Strategy, Analysis, Performance Management, Management, Sales Management, Organizational..., Executive Management, Call Centers, Process Improvement, Onboarding, Financial Services, Workshop Facilitation
Education
Grand Canyon University 2010 — 2012
MBA, Leadership
Strome College of Business 1991 — 1995
BSBA, Economics
Developing High Performing Sales Team
Certification, Selling Skills and Sales Operations
Villanova University
USAA November 2014 - Present
US Air Force Reserve 2013 - Present
USAA September 2012 - November 2014
Competition 1 BJJ and Fitness, LLC March 2011 - January 2013
US Air Force Reserve 2012 - 2013
United States Air Force May 2008 - November 2012
USAF October 2005 - May 2008
Skills
Aircraft, Security Clearance, Program Management, Military, DoD, Air Force, Security, Defense, Training, Product Management, Product Development, Product Marketing, Operational Test &..., Consulting, Team Leadership, Cross-functional Team..., Educational Leadership, Health Insurance, Long Term Care Insurance, Life Insurance, Dental Insurance, Military Operations, National Security, Operational Planning, Electronic Warfare, Analysis
Education
Grand Valley State University 1999 — 2002
BS, Criminal Justice, Psychology
USAF Air University: Squadron Officer School 2009 — 2009
Leadership
USAA January 2012 - Present
Domino's Pizza December 2010 - February 2012
Education
Hampton University
B.S., Business Management
USAA May 2013 - Present
Alston + Bird LLP 2011 - 2013
Federal Deposit Insurance Corporation 2010 - 2011
US Special Operations Command Central August 2007 - August 2009
US Navy September 1997 - August 2009
Skills
Legal Advice, Banking, Mortgage Banking, Litigation, National Security, Intelligence, International Law, Administrative Law, Civil Litigation, Class Actions, Commercial Litigation, Corporate Governance, Corporate Law, Internal Investigations, International Relations, Investigation, Legal Research, Legal Writing, Defense
Education
Harvard Law School
LLM, International Finance
North Carolina Central University School of Law
J.D., Cum Laude
Liberty University
B.A., Political Science
MEDRelief Staffing and Compassionate Care by MEDRelief Staffing November 2014 - April 2015
Patient Accounts Services, LLC. October 2013 - September 2014
GetixHealth April 2010 - July 2013
USAA April 2010 - April 2011
Skills
Customer Service, Microsoft Excel, Process Improvement, Microsoft Word, Microsoft Office, Management, Financial Analysis, Strategic Planning, PowerPoint, Community Outreach, Leadership, Teaching, Team Building, Team Leadership, Public Speaking, Data Analysis, Social Networking, Coaching
Education
Houston Baptist University 2007 — 2009
Continuing Student, Business Administration and Management, General
ADP April 2015 - Present
USAA March 2013 - January 2015
Perficient September 2011 - August 2012
Continental Airlines January 2010 - September 2011
Mobients May 2009 - November 2009
Aquent June 2008 - April 2009
AT&T/Cingular Wireless July 2007 - May 2008
Freddie Mac, McLean, VA 2004 - 2007
Capital One September 2003 - September 2004
Verizon March 2003 - August 2003
Skills
Usability Testing, User Experience, User-centered Design, Information Architecture, User Interface Design, Usability Engineering, Mobile Devices, Human Computer..., User Interface, Usability, Wireframes, User Research, Information Design, User Experience Design, User Scenarios, Human Factors, Software Design, Requirements Analysis, Testing, Business Requirements, Interaction Design, Mobile Applications, Persona, Heuristic Evaluation, User Stories, Agile Methodologies, Web Applications, E-commerce, Contextual Inquiry, Task Analysis
Education
Hamline University
BA, International Relations, Economics
Howard University
Human Ecology
Websense February 2015 - Present
BancVue December 2013 - January 2015
Dell Software January 2013 - December 2013
Dell Global M&A Sales Integration April 2012 - January 2013
Dell Services October 2010 - April 2012
SolarWinds September 2009 - July 2010
QuickArrow.com (a NetSuite.com company) July 2008 - July 2009
Hoover's, Inc. (A DNB Company) February 2008 - July 2008
Hoover's, Inc. (A DNB Company) April 2007 - July 2008
USAA 2006 - 2007
Skills
Product Marketing, Product Management, Product Strategy, Software Product..., Marketing Strategy, Acquisition Integration, Social Media Marketing, Social Media, SaaS, Market Research, Enterprise Software, APIs, Enterprise Architecture, Cloud Computing, Program Management, Strategy, Strategic Partnerships, Management, Lead Generation, Business Development, Leadership, Integration, Business Intelligence, Virtualization, Solution Selling, Strategic Planning, Change Management, Cross-functional Team..., Competitive Analysis, Data Center, Salesforce.com, Go-to-market Strategy, JavaScript, HTML 5, Product Development, Business Strategy, Marketing Management, Demand Generation, CRM, Business Alliances, Professional Services, Partner Management, Storage, Thought Leadership, Analytics, Channel Partners, New Business Development, Multi-channel Marketing, Market Analysis, Segmentation
Education
California State University-Sacramento
B.VE
Hampton University
Keller Graduate School of Management of DeVry University
MBA
Pragmatic Marketing
PMC
Savannah River Nuclear Solutions, U.S. Department of Energy 2010 - Present
CCTS, Inc. January 1996 - Present
Fannie Mae (FNMA/OTC) / U.S. Dept. of Housing & Urban Development's Federal Housing Administration 2008 - 2010
Smith Asset Management 2007 - 2008
CTX 2006 - 2007
Healthsouth Corporation 2005 - 2006
Vulcan Materials Company 2000 - 2000
USAA 1998 - 1999
CCTS, Inc 1996 - 1997
Sonat, Inc. 1993 - 1996
Skills
PeopleSoft, ERP, Supply Chain Management, Purchasing, Oracle SQL, Crystal Reports, Business Objects, PeopleCode, PeopleTools, SQR, Software Design, Application Design, Application Development, Integration, SQL, Testing, Quality Center, BMC Remedy, Operations Management, Requirements Gathering, Software Integration, HP-UX, Software Development, Oracle, Business Intelligence, CRM, SDLC, Business Process, Enterprise Software, Strategy, Management Consulting, Consulting, Management, Leadership, Business Process..., Vendor Management, Project Management, Business Analysis, Analysis, Human Resources
Education
Southern Methodist University - Cox School of Business 2002 — 2006
BBA, Finance & Accounting, Business Honors Program
Southern Methodist University 2002 — 2006
BA, Liberal Arts, University Honors Program
Hawaii Pacific University 1990 — 1991
Bachelor Science Equivelancy, Computer Science
USAA October 2007 - Present
Citi Residential Lending, Inc. September 2007 - October 2007
ACC Capital Holdings March 2006 - August 2007
ACC Capital Holdings May 2004 - March 2006
Option One Mortgage Corporation January 2003 - May 2004
WFS Financial October 2002 - January 2003
The Capital Group Companies November 1994 - September 2002
Skills
Disaster Recovery
Education
Hawaii Pacific University
Bachelor of Science
Symetra Financial April 2002 - January 2008
USAA July 2000 - March 2002
Avista Corp. June 1999 - May 2000
Education
Hillsdale College 1996 — 2000
BA, Business Administration, Marketing
USAA February 2012 - Present
Skills
Product Management, Financial Modeling, Forecasting, Leadership, Competitive Analysis, Management, Project Planning, Strategy, Analysis, Banking, Budgets, Business Analysis, Business Strategy, Finance, Insurance, Investments, Mergers, Portfolio Management, Product Development, Risk Management, Segmentation, Strategic Planning, Process Improvement
Education
University of Pennsylvania - The Wharton School 2005 — 2007
MBA
Hiram College 1997 — 2000
BA Cum Laude
Goromonzi High 1990 — 1995
Grossmont Designs 1998 - Present
Inmate Calling Solutions November 2013 - May 2015
Wi-Fi Alliance March 2014 - December 2014
USAA February 2013 - November 2013
Savvis October 2012 - December 2012
San Diego Comic-Con International September 2011 - October 2012
SanDiego.com May 2011 - August 2011
CD Savoia, Inc. November 2009 - May 2011
bluehornet, a Digital River Company December 2007 - November 2009
San Diego Blood Bank 2007 - 2007
Skills
Web Development, HTML, CSS, JavaScript, PHP, E-commerce, Drupal, MySQL, jQuery, Web Analytics, REST, Apache, AJAX, SEO, HTML 5, Subversion, XML, XHTML, Web Applications, HTML5
Education
Grossmont College 1998 — 2000
Computer Science
University of Nevada-Las Vegas 1988 — 1993
USAA December 2012 - Present
USAA September 2007 - Present
Wells Fargo Bank 2005 - 2007
Skills
Banking, Customer Service, Process Improvement, Team Building, Sales, Risk Management
Education
Harper College 1981 — 1982
Western International University
Business Administration, Management and Operations
USAA October 2012 - Present
USAA October 2009 - October 2012
USAA January 2009 - October 2009
Wachovia October 2008 - December 2008
Wachovia Bank May 2007 - September 2008
Skills
Customer Analysis, SAS, Analytics, Segmentation, SAS programming, Database Marketing, Data Analysis, Banking, Quantitative Analytics, Financial Services, Business Analysis, Analysis, Market Analysis, Business Intelligence
Education
North Carolina State University 2005 — 2006
Masters, Economics
Guilford College 2001 — 2005
Bachelors, Economics
USAA June 2013 - Present
USAA May 2004 - Present
USAA April 2002 - May 2004
USAA April 2000 - April 2002
USAA 1998 - 2000
USAA 1997 - 1998
USAA 1991 - 1997
USAA October 1984 - 1991
Southwest Bancshares 1982 - 1984
SDA (Software Design Associates) 1980 - 1982
Skills
Usability Testing, Qualitative Research, Card Sorting, Voice of the Customer, Persona, Information Architecture, User Experience, Business Requirements, SAS, Customer Experience, User Scenarios, Heuristic Evaluation, Human Computer...
Education
Harper College
Illinois State University
Lake Zurich Senior High School
USAA January 2010 - Present
Mission Trail Rotary 2004 - 2012
KENS-TV March 1994 - January 2010
Skills
Photoshop, Television, Advertising, After Effects, Graphic Design, Illustrator, Broadcast Television, PowerPoint, Broadcast
Education
Grinnell College 1971 — 1975
Bachelor of Arts, Communications, German
Professional Security, Inc. also dba Centurion Security August 2009 - Present
Fort Smith Regional Chamber of Commerce August 2009 - December 2009
Tom Honeycutt, investigator December 2002 - July 2009
USAA June 1996 - September 2002
San Antonio journalism community 1990 - 1996
Clear Channel Communications 1993 - 1994
Hearst Newspapers - The San Antonio Light January 1990 - January 1993
San Antonio Light 1990 - 1993
San Antonio Light Newspaper 1990 - 1993
Arkansas Business Publishing Group January 1984 - January 1989
Skills
Liability, Private Investigations, Research, Investigation, Security, Firearms, Media Relations, Background Checks, Surveillance, Crisis Management, Physical Security, Enforcement, Security Operations, Security Management, Policy, Spokesperson
Education
Hendrix College 1977 — 1981
bachelor of arts, liberal arts
Hall High School 1974 — 1977
diploma
Meriwether Woods Inc. April 2006 - Present
USAA December 1997 - April 2006
GeneX Systems January 1995 - November 1999
Interim Technology Staffing Solutions June 1997 - December 1997
Diamond Computer Systems October 1996 - June 1997
Egghead Software May 1994 - October 1996
Skills
IT Service Management, Databases, Disaster Recovery, Networking, System Administration, Integration, Management, Project Management, Process Improvement, Leadership, IT Strategy, Linux, Team Leadership, Analysis, Cloud Computing, Web Development, Active Directory, Troubleshooting, Vendor Management, SharePoint, IT Management, Software Development, Windows, Microsoft SQL Server, Network Administration, Data Analysis, SDLC, SQL, Testing, CRM, Business Analysis, SaaS, Visio, VB.NET, ASP.NET, Project Coordination, Cloud Computing IaaS, IaaS, Amazon Web Services..., Windows Azure
Education
Hallmark University 1991 — 1993
Associate of Arts and Sciences (AAS), Electrical and Electronics Engineering
USAA 2012 - Present
ALAMO PMI 2011 - April 2014
Harland Clarke November 2011 - October 2012
N2Tech.net June 2011 - March 2012
Holy Spirit Catholic School 2008 - August 2011
Lattice Semiconductor 2000 - 2003
Portland Community College 1999 - 2002
Electronic Data Systems 1995 - 2000
EDS 1995 - 2000
Skills
Agile Methodologies, Software Project..., Training, ERP, Process Improvement, SDLC, Business Analysis, Visio, Project Portfolio..., SharePoint, PMP
Education
University of North Carolina at Chapel Hill 1993 — 1994
MS, Information Science
Grove City College 1989 — 1993
BA, English, Communications, Computer Systems
Mayor's Fitness Council, San Antonio 2010 - Present
USAA 2002 - Present
San Antonio Business Group on Health 2011 - 2014
Peter Wald MD 1983 - 2011
ARCO 1993 - 1999
UCSF Medical Center 1985 - 1987
Skills
Healthcare, Strategic Planning, Program Management, Process Improvement, Leadership, Public Speaking, Cross-functional Team..., Team Building, Insurance
Education
UC Berkeley School of Public Health 1985 — 1987
MPH, Environmental Health Sciences
Tufts Medical School 1977 — 1981
MD, Medicine
Harvard University 1973 — 1977
BA, Biology
Sigmund Lindely State Farm Insurance June 2011 - Present
usaa November 2003 - September 2009
USAA November 2003 - September 2009
Skills
Insurance, Customer Service, Underwriting, Property & Casualty..., Banking, Claim, Fixed Annuities, Life Insurance, General Insurance, Call Centers, Risk Management, Credit, Commercial Insurance, Process Improvement, Financial Analysis, Health Insurance, Mortgage Lending, Retirement Planning
Education
Heald College 1996 — 1998
Associate of Arts and Sciences (AAS), Business Administration and Management, General
USAA March 2013 - Present
New York Life Insurance Company December 2012 - January 2013
Corporate Environments International, LLC August 2012 - December 2012
SAIC April 2012 - June 2012
USAA April 2011 - February 2012
Firstmark Credit Union August 2010 - March 2011
The Body Shop November 2007 - August 2008
Skills
Microsoft Excel, Customer Service, Team Leadership, Management, Project Management, Microsoft Office, Financial Analysis, Microsoft Word, Social Media, PowerPoint, Outlook, Strategic Planning, Event Planning, Sales, Process Improvement, Banking
Education
Texas A&M University - San Antonio 2014 — 2016
Master of Business Administration (M.B.A.), Project Management
Hawaii Pacific University 2012 — 2014
Master of Business Administration (MBA), International Business Management and Project Management
The University of Texas at San Antonio 2007 — 2010
BBA, International Management
USAA June 2007 - Present
Calgary Pass Ventures 2007 - 2007
Counterforce USA, Inc. (A Division of Chubb) 1999 - 2004
Behavioral Training Research 1997 - 1999
Skills
Release Management, Linux System..., Agile Methodologies, Configuration Management, Software Configuration..., Certified Project..., ITIL Process, ITIL Process..., ITIL Implementation, JBoss Application Server, WebSphere Application..., WebSphere MQ, Websphere, StarTeam, AIX, Solaris, Microsoft Office, Team Leadership, Shell Scripting, Perl Script, Mentoring, Virtual Servers, HTML, Disaster Recovery, Troubleshooting, Unix, Perl, Leadership, Technical Support, SDLC, Linux, Integration, System Administration, Management
Education
University of Houston 2004 — 2007
Bachelors, Business (Management Information Systems)
Houston Community College 2002 — 2004
General Studies
USAA August 2014 - Present
Arlington International Racecourse April 2003 - August 2014
Skills
Security Operations, Protection, Physical Security, Executive Protection, Security, Security Management, Emergency Management, Event Management, Counterterrorism, Team Building, Security Training, Private Investigations, Surveillance, Corporate Security, Event Planning
Education
Harper College
Criminal Justice
Humana September 2005 - Present
AIG 2001 - 2005
USAA 1996 - 2001
Skills
Health Insurance, Insurance, Underwriting, Disability Insurance, Life Insurance, Brokers, Consulting, Referrals, Youth Mentoring, Community Outreach, Ministering, Public Speaking, Marketing Strategy, Customer Service, Strategic Planning, Marketing, Organization, Banking, Sales, Property & Casualty..., Coaching, Software, Marketing Communications, Leadership Development, Employee Benefits, Social Media, Team Building, Public Relations, Training, Sales Management, Program Management, Executive Management, New Business Development, Social Networking, Leadership, Entrepreneurship, Strategy, Business Strategy, Management, Team Leadership, Small Business, Time Management, Recruiting, Account Management, Customer Satisfaction, Selling, Analysis
Education
Hampton University 1979 — 1983
BA, Economics
Hampton University 1979 — 1983
Bachelor of Arts (BA), Economics
USAA June 2008 - Present
USAA May 2007 - June 2008
USAA January 2001 - May 2007
USAA January 1995 - January 2001
Skills
Organizational..., Executive Management, Media Trained, Mentoring, Corporate Culture, Sales Management, Customer Service, Team Building, External Relations, Talent Development, Culture Change, Property & Casualty..., Underwriting, Risk Management, Talent Management, Leadership, Insurance, Retirement Planning
Education
Grove City College
Bachelor of Business Administration (B.B.A.)
Panasonic Automotive Systems March 2015 - Present
eBay October 2014 - March 2015
T-Mobile March 2013 - October 2014
USAA August 2010 - March 2014
Merck September 2008 - March 2009
Microsoft September 2008 - March 2009
Skills
SharePoint, SDLC, Microsoft SQL Server, Web Services, C#, ASP.NET, .NET, XML, JavaScript, SQL, Software Development, Java, Consulting
Education
Guru Jambeshwar University 2003 — 2005
Master's degree, Computer Science, A
M.Sc. Computer Science
Computer Science, Computer Science
MBA
Master's degree, IT and Mkt.
MCA
Master's degree, Computer Science
USAA Policy Service ManagerUSAAJune 2001 - Present
USAA January 1998 - June 2001
USAA April 1993 - January 1998
Education
Hampton University 1993 — 1996
MBA
Virginia Commonwealth University - School of Business 1986 — 1990
BS
Denver District Attorney's Office August 2015 - Present
University of Denver August 2014 - Present
18th Judicial District, Colorado May 2015 - July 2015
USAA January 2014 - August 2014
United States District Attorney's Office 4th Judicial District October 2013 - February 2014
Dan Slater PC October 2013 - December 2013
LexisNexis February 2013 - July 2013
OfficeTeam November 2012 - February 2013
Colorado Fair Share October 2012 - November 2012
Markham Middle School June 2012 - August 2012
Skills
SPSS, Microsoft Excel, Policy, Research, Public Speaking, Microsoft Office, Westlaw, Software Documentation, Talented Writer, Highly Motivated Self..., Skilled Verbal and..., Very Articulate, Experienced Researcher, Passionate, Microsoft Word, Researchers, Motivation, Legal Research, Writers, Legal Writing, Time Management, Detail Oriented, Devoted Team Member, Empathetic, Community Outreach, Editing, Nonprofits, Leadership, Customer Service, PowerPoint, Social Media
Education
University of Denver 2014 — 2017
Doctor of Law (J.D.), Law, 2L
University of California, San Diego 2010 — 2012
Bachelor of Arts (B.A.), Political Science/International Relations, 3.37
Grossmont College 2007 — 2010
Associate's degree, General Studies
USAA January 2015 - Present
Capital One June 2012 - January 2015
PNC Bank June 2006 - June 2012
National City Bank 2006 - 2009
McKinsey & Company September 2002 - January 2006
Education
Harvard Business School 2000 — 2002
MBA
United States Military Academy at West Point 1991 — 1995
BS, Electrical Engineering/Computer Science
Cardinal Innovations Healthcare May 2015 - Present
USAA March 2009 - May 2015
Bank of America April 2008 - February 2009
Bank of America June 2006 - March 2008
Bank of America November 2003 - May 2006
Reliant Energy October 2001 - November 2003
StarBand Communications February 2001 - August 2001
PERCUITY, INC September 2000 - February 2001
Teligent February 1999 - September 2000
Skills
Strategic Planning, Customer Analytics, Banking, Segmentation, Financial Analysis, Direct Marketing, Competitive Intelligence, Forecasting, Marketing Strategy, SAS, Business Analysis, Analytics, Customer Analysis, Leadership, Strategy, Management, CRM, Analysis, Program Management, Process Improvement, Business Strategy, Cross-functional Team..., Financial Services
Education
ST. JOHN FISHER COLLEGE
M.B.A
Hampton University
Bachelor of Arts, Mathematics
USAA April 2015 - Present
Ramah Institute of Theology August 2009 - Present
Alacrity Enterprises August 2002 - Present
SunTrust Mortgage via Veredus August 2014 - December 2014
SunTrust Mortgage August 2014 - December 2014
SLAIT Consulting Northrop Grumman Corporation August 2013 - February 2014
SunTrust Bank 2014 - 2014
SunTrust Mortgage 2014 - 2014
SunTrust Bank via Veredus June 2012 - October 2012
Virginia Information Technologies Agency via RGC Global January 2012 - June 2012
Skills
Editing, Creative Writing, Proofreading, Research, Marketing, Management, Interviews, Technical Writing, Project Management, Public Speaking, Teaching, Public Relations, Web Design, Team Building, Copy Editing, Newsletters, Software Documentation, Freelance Writing, Grant Writing, Fundraising, Event Planning, Small Business, Event Management, Community Outreach, Proposal Writing, Marketing Communications, Content Management, English grammar, Social Media Marketing, Human Resources, Facebook, InDesign, Budgets, Project Planning, Social Media, Resume Writing, Nonprofits, PowerPoint, Leadership, Microsoft Office, Corporate Communications, Graphic Design, Microsoft Word, Adobe Acrobat, SEO, Dreamweaver, SharePoint, Share Center, Strategy, Social Networking
Education
Harding University
Tougaloo College
Fenger High School 1986 — 1990
School name:
Chase January 2014 - Present
Calling Solutions Inc. May 2013 - December 2013
Afni April 2007 - February 2012
USAA March 1997 - December 2005
Liberty Mutual Insurance April 1994 - November 1996
Allstate August 1992 - November 1994
USAA December 1980 - July 1989
Skills
Training Delivery, Customer Experience, Call Center, Instructor-led Training, Coaching, Staff Development, Human Resources, Training, Recruiting, Customer Service, Performance Consulting, Call Centers, Team Leadership, Leadership Development, Team Building, Vendor Management, Leadership, Performance Management, Process Improvement
Education
Hallmark University 1991 — 1992
Associate’s Degree, Business, 4.0
Holmes
USAA 2011 - 2014
Skills
Governance, Corporate Governance, Business Strategy, Change Management, Due Diligence, Mergers, Executive Management, Restructuring, Management Consulting, Corporate Development, Risk Management, Strategy, Board Governance, Mergers & Acquisitions, Audit Committee, Venture Capital, Start-ups, Private Equity, Leadership
Education
Harvard Business School 1970 — 1972
MBA
Harvard Business School
MBA
Mary Kay Inc. August 2009 - Present
Nationwide Insurance January 2007 - Present
USAA October 2003 - December 2006
Education
Hampton University 1997 — 2001
BA, Psychology
NCRB May 2008 - Present
Wawanesa Insurance September 2006 - November 2007
USAA February 2005 - July 2006
Skills
Insurance, Customer Service, Microsoft Office, Microsoft Excel, Property & Casualty..., Microsoft Word, Workers Compensation, Claim
Education
Academy of Art University 2014 — 2018
Bachelor of Fine Arts (BFA)
Southwestern Community College 1995 — 1996
Hampton University 1994 — 1995
English Arts
USAA August 2013 - Present
Various March 2010 - August 2013
AMSEC LLC, A Subsidiary of Huntington Ingalls Industries September 2003 - May 2009
Skills
Leadership, First Time Home Buyers, Customer Service, Single Family Homes, Buyer Representation, Listings, New Home Sales, Management, Relocation, Foreclosures, Real Estate Transactions, Residential Homes, Sellers, Short Sales
Education
Hawaii Pacific University 2008 — 2009
Leeward Community College 2005 — 2007
Associates of Arts, Liberal Arts and Sciences, General Studies and Humanities
USAA December 2010 - Present
CPCU 2011 - 2012
USAA August 2009 - December 2010
Education
Salve Regina University 2010 — 2015
MBA
Hampton University 1998 — 2003
Bachelor of Science, Finance
Wellington Ins. Co. 2011 - 2012
Travelers April 2005 - April 2010
USAA February 1989 - April 2005
Skills
Claim
Education
Hofstra University 1974 — 1976
Bachelor's degree, Psychology, Management
USAA January 1998 - Present
Skills
Claim, Customer Service, English, Insurance, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Property, Windows, Time Management, Outlook
Education
Hampton University
Bachelor of Science (B.S.), Systems Organization and Management with a concentration in Human Resources
Strayer University
Master of Education (M.Ed.), Education
USAA June 2014 - Present
Haverford College August 2011 - September 2014
University of Nebraska at Omaha May 2013 - August 2013
Skills
Python, Java, Android Development, XML, Biopython, BLAST, OS X, Programming, Computer Science, Microsoft Word, Event Planning, Ubuntu
Education
Haverford College 2010 — 2014
USAA July 2002 - Present
American Express June 1999 - July 2002
Education
Grand Canyon University 2012 — 2015
Bachelor's degree, Applied Management
USAA Manager Candidate School 2014 — 2014
Gerard Catholic High School
General Studies