USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
Allstate February 2014 - Present
Northern Illinois University August 2013 - Present
USAA 2015 - 2015
USAA 2015 - 2015
United States Marine Corps May 2008 - December 2012
Skills
Military, Military Experience, C++, Leadership, Public Speaking, Assembly Language, HTML, Microsoft Office, Linux, Shell Scripting, Security Clearance, Team Management
Education
Northern Illinois University 2013 — 2015
Bachelor's Degree, Computer Science, GPA 3.7
McHenry County College 2007 — 2013
Associate of Science (AS), Social Sciences
USAA July 2014 - Present
Enterprise Holdings January 2014 - May 2014
ANC Sports August 2012 - January 2014
UTSA September 2010 - September 2013
Best Buy May 2008 - August 2009
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Social Media, Microsoft Word, Public Speaking, Management, Event Planning, Inventory Management, Real Estate, Customer Service, Student Development, Event Management, Inventory Control, Higher Education, Financial Analysis, Corporate Finance, Investment Banking, Sales, Teamwork, Time Management, Finance, Data Analysis, Entrepreneurship, Sports, Retail, Risk Management, Sports Marketing, Team-oriented
Education
2015 Level 1 Candidate in the CFA Program
University of Texas at Tyler
Master of Business Administration (M.B.A.), Finance, General
The University of Texas at San Antonio 2010 — 2014
Bachelor of Business Administration (B.B.A.), Finance
Mayville State University 2009 — 2010
Business Administration and Management, General
USAA November 2008 - Present
Skills
Claims Handling, Subrogation, Claim, Liability, Claim Investigation, Claims Resolution, Underwriting, Insurance, Property Damage, General Insurance, Legal Liability, Liability Analysis
Education
Stuart Hall 1976 — 1978
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Marshall University
USAA September 2014 - Present
USAA March 2013 - September 2014
Freddie Mac December 2009 - March 2013
Lupus Foundation of America DC/MD/VA Chapter, Inc. 2010 - 2013
Beaton Solutions, LLC August 2008 - December 2009
TD Banknorth February 2007 - July 2008
Fifth Third Bank January 2003 - February 2007
Sun Life Financial May 1997 - January 2003
Price Waterhouse May 1996 - May 1997
Bank of Ireland May 1985 - May 1996
Skills
Governance, Due Diligence, IT Audit, Financial Services, CISA, Program Management, Enterprise Risk..., Risk Management, Financial Risk, Sarbanes-Oxley Act, Operational Risk..., Risk Assessment, Internal Audit, Enterprise Architecture, Process Improvement, Leadership, Change Management, Banking, Internal Controls, Management, Information Technology, Auditing, Business Continuity, IT Strategy, Budgets, Business Process, Business Process..., Operational Risk, Executive Management, Sarbanes-Oxley, Business Analysis, Financial Analysis, Software Documentation, Finance, COBIT, Information Security, Information Security..., Mergers & Acquisitions, COSO, Fraud, Corporate Governance, Managerial Finance, Financial Modeling
Education
University of Virginia - McIntire School of Commerce 2011 — 2012
MS, Management of IT
Merrimack College 1977 — 1987
BS, Business Administration
USAA June 2013 - Present
Academic Technology Services September 2008 - May 2013
USAA May 2012 - August 2012
Michigan State Police September 2011 - May 2012
USAA May 2011 - August 2011
Michigan State University September 2010 - December 2010
US Army August 2003 - July 2008
Cadillac Area Sports Association July 2002 - November 2002
Skills
Security, Training, Quality Assurance, Hardware, Computer Security, Army, Logistics, Engineering, Microsoft Office, Intelligence, Leadership, Program Management
Education
Michigan State University 2008 — 2013
Bachelor of Science, Computer Science, Criminal Justice, 3.2/4.0
Cochise College 2004 — 2004
AAS, Electronics Technology
United States Army Intelligence Center 2003 — 2004
Military Intelligence Systems Maintainence
JPMorgan Chase August 2014 - Present
Planto Roe Financial Services March 2014 - May 2014
USAA January 2011 - May 2013
MarketStar June 1996 - February 2008
Education
Metropolitan State University 2004 — 2007
Bachelor's Degree, Business, Management, Marketing, and Related Support Services, 3.4
St Philip's College 1995 — 1997
Associate’s Degree, Biomedical/Medical Engineering, 3.0
Nancy Durbin Designs October 2010 - Present
USAA August 1988 - Present
Skills
Data Analysis, Premium and Loss..., Paper Craft, Product Design, Financial Analysis, Financial Modeling, Strategic Financial..., Valuation
Education
Midlands Technical College 1978 — 1980
Associate's degree, Accounting
Sewickley Academy 1961 — 1974
Our Lady of the Lake University
Accounting and Finance
USAA August 2006 - Present
Progressive Insurance January 1998 - August 2006
Skills
Insurance, Property & Casualty..., Liability, Claims Management, General Insurance, Claim, Casualty, Legal Liability, Customer Service, Claim Investigation, Property Damage, Investigation, Subrogation, Liability Analysis
Education
St. Thomas University 1994 — 1996
Bachelor of Arts (B.A.) in Sports Management, Sport and Fitness Administration/Management
Miami Dade College
Associate of Arts (AA), Business/Commerce, General
Homeowners Financial Group USA, LLC June 2015 - Present
USAA February 2015 - June 2015
Wells Fargo Home Mortgage October 2011 - September 2014
JPMorgan Chase May 2003 - February 2011
Skills
Underwriting, Finance, Loans, Mortgage Underwriting, Mortgage Lending, VA Loans, FHA, Mortgage Banking, Loan Origination, Scuba Diving, Analysis, Residential Mortgages, Financial Services, Credit, Banking, Leadership, Rescue Diver, Nitrox, Responsible Beverage..., Principles of Subject..., Firefighting, Wildland Firefighting, Canyoneering, Veterans Administration
Education
Mesa Community College 2005 — 2009
Associate's degree, Fire Science/Fire-fighting, A
Scottsdale Community College
Associate's degree, Fire Academy
Vanguard July 2014 - Present
New Paradigm Real Estate LLC May 2008 - Present
USAA November 2005 - July 2014
US Army Reserve June 2002 - November 2011
Medtransolutions, Inc. 2003 - 2005
SCF Securities, Inc. May 1999 - April 2002
US Army October 1992 - January 1998
Skills
Retirement Planning, Series 7, Wealth Management, Economic Development, Risk Management, Leadership Development, Military Training, Retirement, CFP®, Registered Investment..., Retirement Income..., Series 66, Foreign Affairs, International Relations, Real Estate Investment, Small Business..., Career Counseling, Marketing Strategy, Personnel Training, CRPC, Operational Planning, Government, Intelligence Analysis, Military, Leadership, Security Clearance, Training, Intelligence, Project Planning, Army, Emergency Management, Organizational..., Security, National Security, Command, Financial Advisory, Special Operations, Military Experience, Military Operations, Tactics, ChFC, Counterterrorism, Defense, Crisis Management, DoD, Top Secret, Force Protection, Risk Assessment, Finance, Policy
Education
Webster University 2008 — 2014
Master of Business Administration (M.B.A.), Financial Planning
The American College 2007 — 2013
Graduate Financial Planning Track, Financial Planning and Services
The United States Naval Postgraduate School 2010 — 2010
Certificate in Security, Stability, Development in Complex Operations, SSDCO
U.S. Army Command and General Staff College 2007 — 2008
Intermediate Level Education- Common Core
Minnesota State University, Moorhead 1987 — 1992
Bachelor of Science (B.S.), Health and Physical Education/Fitness
U.S. Army Medical Center and School 1991 — 1991
Army Medical Department Officer Basic Course, Exceeded course standards. Rated superior in oral communication and group work.
USAA July 2001 - Present
Skills
Leadership, Process Improvement, Risk Management, Banking, Strategic Planning, Financial Services
Education
Miami University
Communication
The University of Texas at San Antonio
USAA February 2015 - Present
Carroll Fulmer Logistics Corp October 2014 - December 2014
Wells Fargo May 2012 - October 2014
Vision of Hope Boys Ranch July 2013 - December 2013
Edward Jones August 2009 - April 2012
Jos. A. Bank Clothiers March 2008 - August 2009
Skills
Retirement Planning, Portfolio Management, Store Management, Business Strategy, Customer Service, Life Insurance, Customer Acquisition, Strategic Partnerships, Business Networking, Microsoft Office, Financial Analysis, Retail Banking, Retail Sales, Customer Retention, Employee Benefits, Market Analysis, Negotiation, Strategic Planning, Writing, Public Speaking, Sales Management, Finance, Financial Advisory, Retirement, Series 7, 401k, Wealth Management
Education
Mercer University 2007 — 2009
Bachelor of Arts (B.A.), Political Science and Government
United States Air Force Academy 2005 — 2007
General Engineering
The Citadel 2004 — 2005
Political Science and Government
Monroe Area High School 2000 — 2004
College Preparatory
WELLS FARGO ADVISORS, LLC January 2012 - Present
Ameriprise Financial Services, Inc. March 2011 - January 2012
USAA 2010 - March 2011
MetLife 2008 - 2010
Farmers Insurance and Financial Services 2005 - 2008
Education
University of Nevada-Las Vegas 2014 — 2015
Executive MBA, Business Administration and Management, General
Michigan State University 2000 — 2005
Bachelors of Science, Packaging Engineering
D Jones Enterprises, LLC June 2015 - Present
RAND Corporation July 2014 - Present
USAA January 2014 - June 2015
U.S. Air Force December 2010 - January 2014
Army Air Force Exchange Service (AAFES) 2012 - 2014
Defense Commissary Agency 2010 - 2012
Air Force District of Washington 2009 - 2010
Headquarters, United States Air Force 2008 - 2009
37th Training Wing 2006 - 2008
United States Central Command 2004 - 2006
Skills
Military, Air Force, DoD, Defense, Security Clearance, Government Contracting, National Security, Operational Planning, Information Assurance, Top Secret, Command, Military Operations, Military Experience, Intelligence Analysis, Intelligence, Human Capital, Strategic Human..., Talent Management
Education
Webster University 1984 — 1986
Master of Arts (MA), Business Administration and Management, General
Mississippi State University 1975 — 1979
Bachelor of Science (B.S.), Secondary Education and Teaching
Oracle August 2013 - Present
Massachusetts Institute of Technology June 2009 - June 2013
Massachusetts Institute of Technology January 2011 - May 2013
Massachusetts Institute of Technology September 2010 - December 2012
GE Healthcare June 2012 - August 2012
USAA May 2011 - August 2011
Les Vignes Grandes Wine Production January 2011 - January 2011
Ben Gurion University of the Negev June 2010 - August 2010
Massachusetts Institute of Technology (MIT) February 2010 - May 2010
Discovering Electrical Engineering & Computer Science August 2009 - September 2009
Skills
Research, Matlab, Data Analysis, Statistics, HTML, Solaris Zones, Korn Shell, Python, Dtrace, Mercurial, Java, Awk, Sed, Linux Kernel, Microsoft Office, PowerPoint, Microsoft Excel, Programming, Testing, Teaching, Algorithms, C++, JavaScript
Education
Massachusetts Institute of Technology 2009 — 2013
Bachelor's Degree, Electrical Engineering & Computer Science
Kansas City Community College 2008 — 2008
Nursing Certificate, Nursing
Mangu High School 2004 — 2007
High School Diploma, Kenya Educational Curriculum
Mollen Health August 2012 - Present
FL Dept of Health October 2009 - Present
Avalon Transcription Services February 2003 - December 2012
Options for Senior America July 2009 - December 2010
ATC Healthcare June 2009 - December 2010
Excel Translations March 2004 - December 2009
USAA August 1994 - June 2007
Skills
Bilingual Communications, Spanish, Medicine, Nursing, Translation, Immunization, Travel Medicine, Public Speaking, Analytical Skills, Peer Reviews, medical chronologies &..., Utilization Review, Interpretation of..., training & development, State of Florida Court..., Healthcare, Insurance, Federal Court..., Leadership Development, Health, Public Health, Epidemiology, HIPAA, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Written & Oral..., Nonprofits, Team Building, Transcription Services, Typing, Employee Training, Medical Records
Education
University of Phoenix 2002 — 2004
Bachelor of Science (B.S.), Business Management
Hillsborough Community College 1993 — 1996
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Miami Dade College 1988 — 1990
Associate of Arts (A.A.), Nursing
USAA June 2013 - Present
Skills
Photoshop, Illustrator, Microsoft Office, HTML, CSS, PowerPoint, JavaScript, Microsoft Excel, Microsoft Word, Programming, Web Development, C++, Java, Spanish, Linux
Education
Texas State University-San Marcos 2010 — 2013
Bachelor's degree, Mathematics
Massachusetts Institute of Technology
USAA August 2014 - Present
Phil Long Ford- Chapel Hills April 2012 - August 2014
Rapid Response EMS, LLC September 2011 - January 2012
Education
Michigan State University 1998 — 2003
Psychology
USAA January 2015 - Present
JPMorgan Chase December 2009 - August 2014
Paradise Valley Unified School District 2007 - 2009
JPMorgan Chase 2003 - 2007
JPMorgan Chase 1999 - 2003
Bank One 1993 - 1999
Valley National Bank 1978 - 1993
Skills
Management, Access, Visio, Training, Quality Assurance, Project Planning, Microsoft Excel, Lotus Notes, Budgets, Administrative..., User Acceptance Testing, Vendor Management, Leadership, HP Quality Center, Agile Methodologies
Education
Mesa Community College
Phoenix College
Hill Country Homeowners Association Management May 2013 - Present
Mary Kay Inc. April 2011 - Present
USAA April 2005 - May 2009
Bank of America July 2000 - April 2005
OfficeMax September 1998 - April 2000
Skills
Customer Service, Makeup Artistry, Customer Satisfaction, Consulting, Social Media, Proofreading, Typing, Music, Finance, Banking, Property & Casualty..., Supervisory Experience, Windows, 10 Key, Microsoft Office, Microsoft Word, Microsoft Excel
Education
Northern Arizona University 1995 — 1996
Music Teacher Education
Mesa Community College
USAA December 2012 - Present
McCamish Systems, an Infosys Company December 2011 - November 2012
SunTrust Bank May 2010 - December 2011
Wells Fargo December 2008 - May 2010
Skills
Consumer Lending, Lines Of Credit, Commercial Banking, Loans, Retail Banking, Credit Analysis, Personal Banking, Credit, Banking, Deposits, Mortgage Lending, Teller Operations, Cross Selling, Home Equity Lines of..., Branch Banking, Finance, Financial Services, Relationship Management, Project Management, Insurance, Customer Service, Microsoft Office, Leadership, Process Improvement, Analysis, Sales, Team Building, Management, Microsoft Excel, Call Centers
Education
Tennessee State University 2004 — 2007
Mercer University
USAA September 2013 - Present
24 Hour Fitness March 2010 - May 2013
24 Hour Fitness April 2007 - March 2010
Bank of America June 2005 - March 2007
Bank of America December 2003 - June 2005
Circuit City October 2000 - November 2003
Honeywell - Performance Polymers December 1998 - October 2000
General Electric - Nuclear Energy August 1991 - July 1996
Skills
Strategic Leadership, Cross-functional Team..., P&L Management, Process Excellence, Organizational..., Talent Development, Strategic Planning, Operations Management, Change Management, Staffing & Development, Multi-Channel Sales &..., E-Commerce Management, Project Management, Risk Management &..., IT Executive Management, Metrics & Reporting, Six Sigma, Hospitality Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1996 — 1998
MBA
Michigan State University 1986 — 1991
BA, Accounting
USAA July 2015 - Present
The Pampered Chef November 2008 - Present
Bank of America August 2005 - February 2014
Skills
Team Building, Time Management, Customer Service, Fundraising, Quality Management, Team Leadership, Microsoft Office, Microsoft Excel, Budgets, Coaching, Leadership, Management, Small Business
Education
Mesa Community College
USAA August 2014 - Present
(ISSA) International Sports Sciences Association January 2012 - Present
Planet Fitness July 2010 - Present
Planet Fitness July 2010 - Present
Planet Fitness January 2007 - Present
United States Marine Corps March 2007 - July 2010
United States Marine Corps March 2007 - July 2010
Macy's November 2008 - January 2009
United States Marine Corps September 2006 - January 2007
Skills
System Administration, Management, Human Resources, Time Management, Sales, Customer Service, Administration, Microsoft Word, Payroll, Customer Satisfaction, Exercise Physiology, Coaching, Process Scheduler, Training
Education
Miami Dade College 2010 — 2014
Bachelors, Physical Therapy
Miami Dade College 2011 — 2013
Physical Therapy
Personnel Administration School 2007 — 2007
Marine Corps Basic Training 2006 — 2006
CuteCribs November 2006 - Present
AT&T Mobility January 2003 - May 2005
USAA February 2001 - December 2002
Skills
Entrepreneurship, New Business Development, Small Business, Retail, Sales Management, Business Strategy, Strategic Planning, Team Building, Sales, B2B
Education
Macon State College 2010 — 2011
USAA June 2014 - Present
Chicago Public Library September 2013 - July 2014
Allstate June 2011 - June 2014
Allstate August 2009 - June 2011
Allstate February 2008 - March 2010
Allstate February 2008 - August 2009
Allstate December 2006 - February 2008
Allstate February 2005 - December 2006
Skills
Innovation, Innovation Consulting, Open Innovation, Auftragstaktik, Team Leadership, Innovation Portfolio..., Gamification, Emerging Technologies, Crowdsourcing, Social Media, Business Process Design, Culture Change, Group Collaboration, Management Consulting, Business Strategy, IT Strategy, Patents, Process Engineering, Strategic Thinking, Thought Leadership, Intrapreneurship, Think Tank, Stakeholder Alignment, Customer Insigt, Change Management, Design of Experiments, Insurance, Strategy Development, Strategy, Management, Process Improvement, Risk Management, Product Marketing
Education
Marquette University 1999 — 2003
BA, Political Science, Economics
First Baptist Church - Tempe November 2014 - Present
Phoenix Seminary August 2011 - Present
USAA November 2003 - July 2013
Skills
Series 7, Retirement Planning, Wealth Management, Retirement, Mutual Funds, Asset Allocation, Investment Advisory, Strategic Financial..., Series 63, Estate Planning, Financial Advisory, Investment Strategies, Fixed Annuities, Investments, Series 65, Greek, Public Speaking, IRAs, Financial Planning
Education
Miami University 1994 — 1999
Bachelor of Arts & Science, Communications
Phoenix Seminary
Masters of Divinity; Biblical Communication, Expositional Preaching; Biblical Languages
The Highland Group August 2012 - Present
MeLange Global Solutions LLC 2010 - Present
Hoshan Company Limited July 2010 - January 2011
Boeing Commercial Airplanes June 2007 - December 2008
Western Integrated Technologies October 2005 - April 2007
Selkirk Association of REALTORS December 2002 - January 2004
Weyerhaeuser August 1999 - April 2002
USAA February 1998 - August 1999
ECO in'ter-ac'tions October 1993 - February 1998
United States Air Force January 1975 - September 1993
Skills
Program Management, Change Management, Business Process..., Organizational..., Strategic Planning, Leadership, Training, Management, Management Consulting, Contract Negotiation, Coaching, Business Transformation, Project Management, Team Leadership, Performance Management, Business Strategy, PMP, Six Sigma, PMO, Project Planning, Executive Management, Mergers, Sales, Team Building, Budgets, Leadership Development, Governance, Analysis, Process Improvement, Process Engineering, Cross-functional Team..., Human Resources, Operations Management, Strategy, Business Development, Vendor Management, Business Planning, Team Management, New Business Development, Organizational Design, Integration, Risk Management, Negotiation, Business Analysis, Cultural Intergraion, Performance Improvement, Outsourcing, Business Process, Consulting, Project Portfolio...
Education
University of Phoenix
Doctor of Management, Organizational Leadership
Midwestern State University
Master of Arts, Public Management
Northern Michigan University
Bachelor of Science, Environmental Conservation
Edsel Ford
USAA October 2011 - Present
Whirlpool Corporation February 2010 - October 2011
Pierre & Assoc October 2004 - February 2010
Allstate Insurance Company October 1984 - October 2004
Skills
Talent Management, Organizational..., Business Strategy, Change Management, Leadership Development, Organizational Design, Organizational..., Employee Engagement, Strategic Planning, Team Building, Organizational Change, Management Consulting, HR Consulting, Culture Change, Team Leadership, Business Process..., Performance Management, Leadership, Cross-functional Team..., Succession Planning, Vendor Management, Program Management, Business Process, Training, Management, Human Resources, Workforce Planning, Strategy, Coaching, Personnel Management, Workshop Facilitation, Process Improvement, Business Process Mapping, Executive Management
Education
Miami University 1980 — 1984
Bachelor of Science, Communications
Shaker Hts High School
Coldwell Banker D'Ann Harper, REALTORS January 2010 - Present
USAA 1994 - 2009
USAA Investment Management 1994 - 2003
USAA 1987 - 1994
Skills
Graduate, REALTOR...
Education
University of the Incarnate Word 1990 — 1992
MBA, Business Administration
Michigan State University 1972 — 1976
B.A., Business - Hotel, Restaurant & Institutional Management
Pinnacle Management Systems, Inc. February 2013 - Present
EVM Concepts January 2000 - February 2013
Bell Helicopter, Textron Inc. July 2007 - January 2009
Bell Helicopter May 2004 - July 2007
USAA 2003 - 2004
Lockheed Martin 2000 - 2002
EFW, Inc. 1999 - 2000
Artemis International Solutions Corporation 1998 - 1999
Northrop Grumman 1995 - 1998
Skills
Six Sigma, Resource Management, DMAIC, DFSS, Activity Based Costing, EVMS, Master Scheduling, Scheduling Management, Financial Analysis, Cost Reporting, Earned Value Management, Project Management, Program Controls, Program Management..., PMO Design, Enterprise Portfolio..., Scheduling Tools, Primavera P6, Schedule Control, Project Planning, ERP, Proposal Writing, Technical Writing, Employee Training, Program Management, Process Improvement, PMP, Change Management, Business Process..., PMO, Cross-functional Team..., Requirements Analysis, Management Consulting, Business Process..., Business Analysis, SAP, Business Intelligence, Risk Management, Software Project..., Project Portfolio..., Cost Accounting, MS Project, Visio, Analysis, EPM, Integration, Lean Manufacturing, Management, Consulting, Aerospace
Education
Textron University 2004 — 2008
Six Sigma Black Belt; Six Sigma Green Belt
Texas Christian University 2006 — 2006
The Neeley School of Business, Creating Futures: Leadership
McNeese State University 1995 — 1996
Master of Business Administration (MBA), Finance/Marketing - Job Transfer with 6 Hours Remaining
University of Louisiana at Lafayette 1990 — 1994
BS, Business Administration
Select Homes - Mike Grbic Team 2014 - Present
USAA October 2012 - July 2013
USAA October 2009 - October 2012
Skills
Real Estate, Residential Mortgages, Escalation Resolution, Call Centers, Multi Tasking, Organizational..., Maintaining Strong..., Investments, Mutual Funds, Retirement Planning, Securities, Finance, Mortgage Lending, Mortgage Marketing
Education
Michigan State University 2004 — 2008
Bachelor of Arts (BA), Finance, General
USAA October 2007 - Present
HP May 1999 - September 2007
Skills
Program Management, Process Improvement, Cross-functional Team..., Six Sigma, Change Management, Project Management, Business Process..., Business Analysis, Product Management, Strategic Planning, PMP, Project Portfolio..., Analysis, Business Process, Competitive Analysis, Analytics, Leadership, Process Engineering, Risk Management, Management, Team Leadership, Team Building, Project Planning, Strategy, Business Intelligence, Marketing, CRM, Management Consulting, Integration
Education
The University of Texas at San Antonio 2008 — 2011
MBA, Marketing / Project Management
Massachusetts Institute of Technology 1997 — 2001
BS, Management Science (IT/Finance/Eco)
Training Manager June 2010 - Present
Edina Realty 2004 - 2011
Sam's Club September 2007 - June 2010
Allstate Insurance May 2005 - September 2007
OFFICE MAX INC December 2004 - May 2005
EANES & POLK INC March 2001 - November 2002
USAA February 2000 - March 2001
Herberger's 1993 - 1994
SAM'S CLUB INC September 1990 - June 1993
Skills
Budgets, Training, Human Resources, Recruiting, Expense Management, Asset Protection, Profitable Growth, Team Building, Customer Service, Coaching, Inventory Management, Retail, Small Business
Education
Minnesota State University, Moorhead 1983 — 1989
BA, Speech Communications and Mass Communications
USAA August 2015 - Present
LenderLive Network June 2013 - August 2015
LenderLive Network, Inc. May 2012 - June 2012
Integrated Asset Services November 2005 - May 2012
LandAmerica Lawyers Title May 2002 - November 2005
Chicago Title Insurance Company 2000 - 2002
Skills
Mortgage Lending, Loan Servicing, Real Estate, Loan Origination, REO, Loss Mitigation, Foreclosures, Investment Properties, Default, Commercial Real Estate, Mortgage Banking, Short Sales, Title Insurance, Refinance, Credit, Closings, Loans, HUD, Investors, Real Estate Transactions, Asset Management, Forecasting, Strategic Planning, Trend Forecasting, Vendor Management, Change Management, Cross Functional Team..., Project Management, Microsoft Office
Education
University of Phoenix
Master's Degree, Accounting and Business/Management
Metropolitan State University of Denver
Bachelor's Degree
Self - Employed August 2009 - Present
USAA 1989 - 2002
Skills
Retirement
Education
Marymount University
MBA, Longwood University - BA, BS
West Springfield
SunTrust Bank August 2012 - Present
Citi Group September 2008 - July 2012
USAA July 2004 - September 2006
American Express Financial Advisors May 2000 - October 2002
Mid -York Property Holding Company July 1986 - August 1999
Ten Pin Restaurant, Inc July 1986 - August 1999
Finn Properties, Inc September 1994 - July 1999
Bristol-Myers Squibb October 1977 - July 1986
Skills
Wealth Management, Strategic Financial..., Client Counseling, Charitable Trusts, Estate Planning, Real Estate Economics, Retirement Planning, Fiduciary, Mutual Funds
Education
The University of Chicago Booth School of Business 2010 — 2010
CPWA, Certified Private Wealth Advisor
University of Notre Dame 2009 — 2009
CTFA, Certified Trust Financial Advisor
Metropolitan State University of Denver 2002 — 2003
CFP, Personal Financial Planning
State University of New York Institute of Technology at Utica/Rome 1998 — 2000
MS, Finance
Syracuse University - Martin J. Whitman School of Management 1998 — 1999
Economics
Nova Southeastern University—Shepard Broad Law Center 1974 — 1975
Law
Syracuse University - Maxwell School 1970 — 1974
B.A, Political Science
USAA June 2015 - Present
USAA May 2014 - August 2014
MSU Center for Microbial Ecology Bioinformatics September 2013 - May 2014
Skills
C++, Java, Python, Programming, JavaScript, HTML, SQL, Linux, MySQL, CSS, Eclipse, Algorithms, Computer Science, Software Development
Education
Michigan State University 2011 — 2015
Bachelor’s Degree, Computer Science
PE/RMI- Pflipsen Motivation 2000 - 2013
PE/RMI Pflipsen & Associates 2000 - 2013
PE/RMI Pflipsen Group 2000 - 2013
PE/RMI Pflipsen International 2000 - 2013
USAA 1999 - 2013
VIAtrans 1996 - 2013
PE/RMI Pflipsen International 1996 - 2013
Skills
Motivation, Motivational Speaking, Human Relations, Human Behavior, Entrepreneurship, Customer Service, English, Research, Teaching, Facilitator, Public Speaking, Budgets, Strategic Planning, Organizational..., Situational Leadership, Thought Leadership, Educational Leadership, Cross-functional Team..., Motivational..., Social Services, HTML, Published Author, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Windows, Outlook, Photoshop, Disability Culture, Disability Rights, Accessibility, Master of Ceremonies, Empowerment, Ethics, Organizational Structure, Organizational..., Career Development, Team Building
Education
Our Lady of the Lake University 2002 — 2004
MSW, Social Work
Minnesota State University, Mankato 1995 — 1997
MS, Vocational Rehabilitation Counseling/Counselor
USAA April 2015 - Present
Rackspace Hosting October 2012 - April 2015
Studio One April 2012 - October 2014
Harland Clarke May 1999 - October 2012
Skills
Microsoft Threat..., VMware ESX, Security, Windows, Disaster Recovery, Salsa, Bachata, Dance, Gateway, Merengue, Servers, System Administration, Waltz, Windows Server, ITIL, West Coast Swing, Microsoft Threat..., Firewalls, Ballroom Dance, Wireshark, Data Center
Education
Evant
Mclennan Community College
University of North Texas
Microbiology, General
Liberty Mutual Insurance April 2015 - Present
HealthMarkets September 2014 - February 2015
Homesite Insurance January 2014 - August 2014
Wells Fargo March 2013 - December 2013
USAA March 2011 - March 2013
lia sophia Jewelry September 2010 - February 2013
Sun America Insurance January 2010 - December 2010
Independent Agency June 2007 - December 2009
Spectrum Financial Group 2002 - 2007
Bell Mortgage 2000 - 2001
Skills
Mortgage Lending, Long-term Care, Insurance, Health Insurance, Medicare, Healthcare, Loans, Mortgage Banking, FHA, Property & Casualty..., Customer Service, Marketing, Employee Benefits, Leadership, Coaching, Training, Team Building, Fixed Annuities, Public Speaking, Small Business, Strategic Planning, Sales, Underwriting, Life Insurance
Education
Minnesota State University 1986 — 1990
BS, Education
The University of North Dakota 1985 — 1986
AZ Life and Health License
AZ Real Estate License
Property and Casualty Insurance License
All Generations Law™ 2004 - Present
Parri and White P.A. 2002 - 2004
USAA 1989 - 2002
Skills
Elder Law, Estate Administration, Guardianship, Powers of Attorney, Trusts, Wills, Medicaid, Estate Planning, Asset Protection, Long-term Care, Estate Law, Special Needs Trusts, Elder Care, Living Wills, Probate, Living Trusts, Special Needs Planning, Long Term Care, Asset Protection,...
Education
University of Detroit Mercy School of Law
Juris Doctor (J.D.)
High School
High School
Michigan State University
Bachelor's Degree, Advertising and Communication
USAA September 2014 - Present
Accenture August 2012 - September 2014
Genesis Network Solutions January 2008 - August 2012
Skills
Java, SQL, XML, Java Enterprise Edition, Software Development, Agile Methodologies, Eclipse, Web Services, Linux
Education
Midwestern State University 2001 — 2007
Bachelor's degree, Computer Science
Midwestern State University 2001 — 2007
Bachelor of Science (B.S.), Computer Science
USAA April 2013 - June 2013
US Army August 2009 - August 2012
Skills
Proficient in..., excellent custormer..., impeccable expository..., Cultural Diversity, great computer..., Army, Leadership, Military, Military Experience, Military Operations
Education
Mississippi Gulf Coast Community College 2014 — 2015
Mississippi Gulf Coast Community College
Associate of Arts and Sciences (A.A.S.)
Alorica October 2014 - Present
210Church July 2014 - Present
Community Bible church October 2009 - Present
USAA April 2013 - April 2014
West Corporation October 2011 - March 2013
West Corporation July 2009 - October 2011
West Corporation November 2008 - July 2009
West Corporation September 2008 - November 2008
AirTran Airways May 2008 - September 2008
West Corporation August 2007 - May 2008
Skills
Bilingual-Spanish, Social Media, Leadership Development, Leadership, Team Building, Customer Service, Interviews, Human Resources, Microsoft Office, Recruiting, Public Speaking, PowerPoint, Strategic Planning, Team Leadership, Marketing Strategy, Non-profits, Community Outreach, Call Center, Employee Training, Administrative..., Microsoft Excel, Microsoft Word, Public Relations, Social Networking, Event Management, Talent Acquisition, Spanish, Fundraising, Conflict Resolution, Management, Project Planning, Training, Time Management, Call Centers, Employee Relations, Program Management, Nonprofits, Policy, Coaching, Talent Management, Organizational..., Resume Writing, Hiring, College Recruiting, Performance Management, Applicant Tracking..., Onboarding
Education
Universidad Interamericana de Puerto Rico 2001 — 2003
McNeese State University 2000 — 2001
Washington Marion
Lenoir-Rhyne University Asheville August 2015 - Present
John Bozeman's Bistro September 2010 - August 2015
Montana State University November 2013 - June 2015
Montana State University August 2013 - June 2015
Montana State University September 2011 - May 2012
USAA August 2006 - December 2007
Enterprise Rent-A-Car August 2004 - August 2006
Skills
Higher Education, Teaching, Management, Project Management, Public Speaking, Food Safety Training..., Food Processor, Nutritionist Pro, Microsoft Excel, Microsoft Office, Research, Sustainability, Community Outreach, Leadership, SPSS, Customer Service
Education
Montana State University-Bozeman 2013 — 2015
Masters of Science, Health and Human Development, Sustainable Food Systems, GPA 4.0
Montana State University-Bozeman 2010 — 2015
Verification Statement, Food & Nutrition, Dietetics, GPA 3.8
Massey University 2001 — 2004
Study Abroad, Business & Cultural Studies
University of Montana 1999 — 2004
Bachelor of Science (B.S.), Marketing
USAA April 2015 - Present
Bank of America November 2011 - April 2015
Bank of America July 2010 - November 2011
Bank of America February 2009 - July 2010
Bank of America January 2008 - February 2009
Bank of America January 2007 - December 2007
Bank of America March 2004 - December 2006
Bank of America December 1993 - March 2004
Skills
Six Sigma, Black Belt, E-commerce, DMAIC, Call Center, Green Belt, FMEA, Process Improvement, Online Marketing, SEO, E-business, SEM, Strategic Planning, Customer Service, Web Analytics, Root Cause Analysis, Minitab, Lean Sigma, German, Spanish, Branch, Phone Sales, Banking, Talent Development, BPO, Outsourcing, Outsourcing Management, Offshore Management, Offshore, Branch Banking, Management, Leadership, Team Leadership, Operations Management, Sales Management, Project Management, Operational Excellence, Contract Negotiation, Vendor Management, Relationship Management, Customer Experience, Risk Management, Financial Services, Retail Banking, Business Process..., Strategy, Call Centers, Enterprise Software, Integration, Business Planning
Education
Michigan State University 1988 — 1993
Bachelor of Arts, Social Science Interdisciplinary (Economics, Sociology, German)
AAA Auto Club South August 2015 - Present
USAA November 2008 - August 2015
USAA July 2006 - November 2008
Health Essentials 2004 - 2005
City of Doral August 2003 - May 2004
Skills
Insurance, Claims Handling, Property & Casualty..., Claim, Casualty, Adjustments, General Insurance, Liability, Claims Resolution, Call Center, Claim Investigation, Property Damage, Property Claims, Legal Liability, Customer Service, Commercial Lines, Homeowners, Data Entry, Claims Investigations, Liability Analysis, Professional Liability, Reinsurance, Commercial Insurance, Workers Compensation, CPCU, Litigation Management, Call Centers, Negotiation, Umbrella Insurance, Fraud, Licensed Property &..., Mutual Funds, Accident, Inland Marine, Casualty Insurance
Education
Miami Coral Park Senior High 1991 — 1993
High School
Saint Leo University
Bachelor's degree, Psychology
Miami Dade College
Associate's degree, Business Administration and Management, General
USAA July 2013 - Present
Michigan State University May 2011 - May 2013
University of Puerto Rico August 2009 - May 2010
University of Puerto Rico August 2006 - August 2009
University of Puerto Rico 2007 - 2009
Skills
C++, Evolutionary Computation, Programming, Python, Mathematics, Teamwork, Computer Science, Time Management, Analytical Skills, UML, Algorithms, PHP, MySQL
Education
Michigan State University 2010 — 2012
Master of Science (MS), Computer Science, 3.9 / 4.0
University of Puerto Rico-Rio Piedras 2005 — 2010
Bachelor of Science (BS), Computer Science, 3.97 / 4.0
USAA
Skills
SDLC, Software Project..., Business Analysis, Risk Management, Process Improvement, PMO, Program Management, Project Portfolio..., Vendor Management, PMP, Analysis, Cross-functional Team..., Business Process..., Resource Management, Project Management, Strategic Planning, Leadership
Education
McMurry University 1988 — 1992
Bachelor's Degree, Finance and Economics
USAA September 2015 - Present
USAA March 2012 - Present
Helios HR Consulting April 2010 - March 2012
Cox Communications March 2008 - March 2010
Covad Communications October 2001 - March 2008
AMS, Inc. March 1997 - September 2001
Skills
Employee Relations, Talent Management, Personnel Management, Leadership, Human Resources, Organizational..., Coaching, Workforce Planning, Performance Management, Succession Planning, Strategy, Change Management, Leadership Development, Training, Team Building
Education
Marymount University
BBA, Human Resource Management
USAA February 2015 - Present
Wells Fargo March 2010 - February 2015
Wachovia Bank September 2003 - March 2010
Education
Mercy College
Bachelor of Science (B.S.), Organizational Leadership
UTHSCSA August 2013 - Present
Ryan M. Pflipsen May 1991 - Present
University Health System July 2010 - August 2013
University Health System September 2007 - July 2010
University Health System October 2004 - September 2007
USAA February 2000 - October 2004
Warm Springs Rehabilitation Hospital November 1997 - October 1999
Skills
Mental Health, Case Management, Adolescents, Therapists, Clinical Research, Anger Management, Family Therapy, Mental Health Counseling, CBT, Rehabilitation, Motivational..., Interventions, DBT, Healthcare Management, Case Managment, Crisis Intervention, Psychotherapy, Grief Counseling, Social Services, Behavioral Health, Psychology, Treatment, Program Development, Community Outreach, Nonprofits, Group Therapy, Healthcare, Pediatrics, Disability Culture, Disability Rights, Disability Accomodations, Americans with..., Reasonable Accomodations, Public Speaking, Hospitals, Leadership, Teaching, Customer Service, Team Building
Education
Our Lady of the Lake University 2002 — 2004
Master of Social Work (MSW), Social Work
Minnesota State University, Mankato 1995 — 1997
MS, Vocational Rehabilitation Counseling
Minnesota State University, Moorhead 1991 — 1995
BSW, Social Work
Visiting Angels January 2013 - Present
Maxim Healthcare Services September 2008 - Present
Mollen Health September 2010 - November 2013
Girl Scouts Of America June 2004 - June 2007
Tupperware Brands October 1998 - June 2005
Baptist Medical Center January 1999 - October 1999
Hendrick Medical Center May 1996 - January 1998
EXPRESS September 1991 - July 1993
USAA May 1990 - June 1991
Skills
Customer Service, Healthcare, Nursing, Social Media Marketing, Time Management, Training
Education
Angelo State University 1994 — 1996
ASN, Nursing, 4.0
McMurry University 1993 — 1994
Pre-Nursing Studies, 4.0
The University of Texas at San Antonio 1986 — 1990
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.46
Samuel Clemens High School 1982 — 1986
O'Henry Middle School
Live Oak Elementary
Wells Fargo Home Mortgage February 2013 - Present
USAA November 2007 - September 2012
State of Texas Office of Consumer Credit Commission July 2004 - October 2007
Skills
Experience in Customer..., type 55-60 words per..., Financial..., Mortgage Lending, Finance, Underwriting, Consumer Lending, Customer Service, Mortgage Marketing, Banking, Credit, Loans, Credit Analysis
Education
Middle Tennessee State University 1985 — 1989
Bachelor of Business Administration (BBA), Finance, General
University of North Carolina at Asheville 1983 — 1985
First two years of undergraduate studies, undeclared; general studies
USAA July 2013 - Present
Michigan State University January 2013 - May 2013
Michigan State University January 2013 - May 2013
Skills
Programming, OpenGL, C++, Teaching, Lecturing, Teamwork, UML, Grading, Mathematics
Education
Michigan State University 2010 — 2012
Master's degree, Computer Science
Universidad de Puerto Rico 2004 — 2010
Bachelor's degree, Computer Science
USAA November 2011 - June 2015
PetSmart January 2008 - November 2012
2010Valley Mission Homeless Shelter March 2010 - May 2010
Mary Baldwin CollegeMary Baldwin College, Office of Communications August 2006 - March 2010
Skills
PowerPoint, Team Building, Planograms, Teamwork, Cashiering, Retail, Research, Customer Service, Public Relations, Time Management, Microsoft Excel
Education
Mary Baldwin College 2006 — 2010
Mary Baldwin College
Bachelor of Arts Degree, Business Administration
USAA July 2015 - Present
Davis Vision Insurance August 2013 - May 2015
Luxottica Retail 2009 - 2013
Luxottica Retail 2004 - 2009
Luxottica Retail 2000 - 2004
EyeMed Vision Care 1999 - 2000
Gibson Greetings August 1995 - August 1999
Lazarus Dept. Stores 1993 - 1995
Smith Kline Beecham Pharmaceuticals 1991 - 1993
Skills
Marketing Strategy, Marketing, Social Media Marketing, Brand Management, Direct Marketing, Agency Relationship..., Brand Architecture, Social Media, Product Management, Loyalty Marketing, Retail Marketing, Brand Awareness, Brand Equity, Consumer Marketing, Marketing Management, Customer Loyalty..., Retail, Merchandising, Sales, Strategic Planning, Product Development, Customer Insight, Marketing Research, Advertising, E-commerce, Management
Education
University of Phoenix-Cincinnati Campus 2003 — 2004
MBA Study
Miami University 1987 — 1991
Bachelor of Science, Marketing
Columbus Alternative H.S.
College Prep Curriculum
USAA January 2010 - Present
The Shalom Institute Camp and Conference Center January 2008 - January 2010
American Camp Association November 2006 - November 2007
YMCA of Orange County June 2003 - October 2006
Harte-Hanks April 1996 - January 2003
The Cheesecake Factory January 1996 - March 2002
YMCA of Metropolitan Los Angeles April 1995 - May 1996
Education
Orange Coast College 2002 — 2003
Liberal Studies
Marymount California University 1995 — 1996
Liberal Arts
Los Angeles Harbor College 1994 — 1995
Liberal Arts
USAA July 2015 - Present
USAA January 2014 - July 2015
Sears Holdings Corporation August 2011 - January 2014
Wells Fargo Home Mortgage November 2010 - August 2011
Skills
Workforce Planning, Data Analysis, Process Improvement, Forecasting, Analysis, Business Process..., Customer Experience, Management, Team Building, Time Management, Business Analysis, Leadership, Operations Management, Team Leadership
Education
Miami University 2002 — 2006
Bachelor of Science (BS), Finance, General
Portland State of Mind June 2015 - Present
LifeWorks NW June 2015 - Present
USAA July 2009 - April 2015
Community Counseling Services June 2013 - December 2014
OLLU Student Counseling Services August 2013 - May 2014
Any Baby Can August 2013 - May 2014
Haven for Hope June 2013 - August 2013
Skills
Family Therapy, Public Speaking, Leadership, Counseling Psychology, Public Relations, Newsletters, Adolescent Therapy, Intercultural..., Research, Experience Working with..., Solutions Focused, Mindfulness, Narrative Therapy, Student Counseling, Grief Counseling, Couples Counseling, Brief Therapy, Collaborative Problem..., Psychotherapy, Community Outreach, Customer Service, Nonprofits, Psychology, Time Management
Education
Our Lady of the Lake University 2012 — 2014
Master of Science (M.S.), Counseling Psychology; concentration in Family, Couple and Individual Psychotherapy, 4.00 GPA
The University of Texas at San Antonio 2007 — 2011
Bachelors of Arts (BA), Communication, concentration in Public Relations; Psychology, 3.95 GPA last 60 hrs.
McMurry University 2003 — 2005
Studies in Speech Communication
Ally Financial Inc. August 2012 - Present
Ally Financial Inc. January 2010 - August 2012
Clarity Resource Group November 2009 - August 2012
GMAC November 2009 - January 2010
GMAC March 2009 - August 2009
Hewlett-Packard March 2007 - April 2009
The Advisory Board Company May 2008 - November 2008
USAA March 2008 - May 2008
Blue Cross Blue Shield of Michigan July 2007 - January 2008
AIG Agency Auto May 2006 - June 2007
Skills
IBM Information Server..., Informatica PowerCenter..., Oracle 10g, SQL, Unix, Unix Shell Scripting, Ab Initio, Mercury Test Tools, Microsoft Office, Datastage, Data Warehouse..., Oracle, Data Warehousing, Informatica, Data Integration, Business Intelligence, Databases, PL/SQL, Solution Architecture, Business Analysis, DataStage, SDLC, ETL, Business Process, Requirements Analysis, Data Migration, Business Requirements, Consulting, User Acceptance Testing
Education
Penn State University 2003 — 2005
MA, Mathematics
Michigan State University 1999 — 2002
BS, Mathematics
Financial Services Company March 2013 - Present
USAA September 2010 - February 2013
U.S. Global Investors January 2008 - September 2010
AIM Investments January 2004 - December 2007
AIM Investments 2000 - 2004
Education
Michigan State University
University of Houston
Self Employed February 2006 - Present
AirStrip Technologies July 2004 - January 2006
Carlson Wagonlit Travel July 2001 - 2004
USAA September 1993 - December 2000
Skills
Microsoft SQL Server, SQL, XML, Databases, Web Services, Process Improvement, Integration, Software Development, Java, C#, Project Management, .NET, Team Leadership, SDLC
Education
Maryville University of Saint Louis 1989 — 1993
Bachelor of Science, Cum Laude, Computer Science, 3.6
Energi Insurance Services, Inc. March 2015 - Present
York Risk Services Group March 2013 - Present
American Claims Management August 2011 - January 2013
USAA June 1988 - July 2011
Skills
Insurance, Claims Management, Workers Compensation, Casualty, Commercial Insurance, Property & Casualty..., Risk Management, Property Damage, Litigation Management, Liability, Underwriting, Legal Liability, Claim, Business Process..., Subrogation, Liability Analysis, Claims Resolution, Negotiation, General Insurance, Analysis, Professional Liability, Product Liability, Claim Investigation, Claims Handling, Commercial Lines, Settlement, CPCU, Property, Umbrella Insurance, Property Claims, Health Insurance, Call Centers, Workers' Compensation..., Adjustments, Indemnity, Fraud, Personal Injury, Casualty Claims, Excess, Inland Marine, Employment Practices..., Employee Benefits, Auto Claims, Accident, Reinsurance, Homeowners, Brokers, Claims Investigations, Insurance Law, Casualty Insurance
Education
Marymount University 1989 — 2001
MBA, Business
University of Mary Washington 1983 — 1987
USAA June 2006 - Present
Ameriprise Financial Advisors 2003 - 2006
H2O Plus 1996 - 2000
Skills
Retirement Planning, Series 7, Strategic Financial..., Wealth Management, Mutual Funds, Investment Advisory, Asset Allocation, Retirement, Financial Advisory, Estate Planning, Investment Strategies, Investments, Insurance, Financial Analysis, Portfolio Management, Risk Management, Finance, Accounting, Customer Service, Certified Financial..., Securities, Series 63
Education
Wagner College 1990 — 1992
B.S., Accounting
Minnesota State University, Mankato 1988 — 1990
Accounting
USAA October 2012 - Present
USAA October 2011 - October 2012
USAA 2008 - October 2011
HSBC August 2006 - November 2008
HSBC 2003 - 2006
HSBC 1999 - 2003
House Fiscal Agency 1996 - 1999
Michigan House Fiscal Agency 1995 - 1999
Skills
Credit Risk, Basel II, Economic Capital, Credit Scoring, Loss Forecasting, Risk, Loans, Stress Testing, LGD, Regulatory Capital, Credit, Model Validation, Risk Analytics, Capital Adequacy, Enterprise Risk..., Risk Management, EAD, Credit Cards, Analytics, Consumer Lending, Modeling, Predictive Modeling, Statistical Modeling, Risk Analysis, SAS, Risk Modeling, Credit Portfolio..., Predictive Analytics, Risk Modelling, Financial Risk, Financial Analysis, Forecasting, Portfolio Management, Financial Services, Banking, Analysis, Quantitative Analytics, Internal Audit, Strategy, Operational Risk, Credit Analysis, Economics, Operational Risk..., SAS programming, Underwriting, Econometrics, Valuation, Mortgage Lending, Interest Rate Risk...
Education
Michigan State University - The Eli Broad College of Business 1993 — 2001
Ph.D, Economics
University of Florida 1986 — 1993
B.A., Economics
Wolf Leadership Development, LLC March 2013 - Present
NAWBO 2013 - Present
USAA April 2004 - March 2013
Dell Inc. August 1999 - April 2004
Pepsico October 1990 - August 1999
United States Navy May 1982 - August 1990
Skills
Business Planning, Contract Management, Leadership, Talent Management, Executive Coaching, Executive Management, Workforce Planning, Strategic Planning, Human Resources, Cross-functional Team..., Performance Management, Employee Engagement, Organizational..., Team Building, Organizational..., Training, Management, Vendor Management, Team Leadership, Succession Planning, Project Management, Management Consulting, Process Improvement, Strategy, Coaching, Risk Management, Operations Management, Business Strategy, Business Process..., Business Development, Policy, Personnel Management, Employee Relations, Training Delivery, Employee Training, Performance Improvement, Budgets, Conflict Resolution, Recruiting, Military, Strategic Leadership, Project Planning, Talent Acquisition, Program Management, Organizational..., Human Capital
Education
Marymount University 1985 — 1987
MBA, Finance
United States Naval Academy 1978 — 1982
BS, English Language and Literature/Letters
Ada High School
Redeemer Presbyterian Church September 2015 - Present
Fleet Feet Sports San Antonio March 2014 - August 2015
USAA March 2012 - March 2014
United Services Automobile Association July 2007 - February 2012
USAA October 2005 - November 2006
Skills
Cross Functional Team..., Leadership Development, Cross-functional Team..., Business Strategy, Strategic Planning, Digital Strategy, Strategic Thinking, Social Media, Digital Marketing, Mobile Design, Product Management, E-business, Self Service, Program Management, Website Development, E-commerce, Insurance, Executive Management, IT Management, Strategy, Project Management, Coaching, Management, Leadership, Business Analysis, Process Improvement, Business Process..., Customer Experience, Analytics, User Experience, Team Leadership, Performance Management, Vendor Management, Start-ups, Change Management, Competitive Analysis, SDLC, Banking, Team Building, Business Development, Training, Financial Services
Education
McMurry University 1995 — 1998
BS Computer Science, computer science, computer information systems
USAA May 2013 - Present
USAA April 2007 - Present
USAA January 2007 - April 2007
USAA January 2006 - January 2007
Education
Michigan State University 1992 — 1996
Political Economy, International Relations
Groves High School
U.S. Department of Veterans Affairs March 2014 - Present
Massage Envy October 2013 - December 2013
Baptist Health South Florida November 2012 - April 2013
Massage Envy June 2011 - August 2012
US Army February 2009 - February 2010
Massage Envy March 2008 - January 2009
USAA November 2006 - August 2008
Valor Security Services October 2006 - February 2007
United States Marine Corps February 2003 - October 2006
United States Marine Corps January 2000 - January 2003
Skills
Customer Service, Data Entry, Word Processing, Telephone Skills, Office Administration, Clerical Skills, Filing, People-oriented, Patience, Kindness, Hardwork, Organization, Internet Explorer, Microsoft Word, Outlook, Customer Oriented, Face-to-face, Public Speaking, Safety, Healthcare, Management, Treatment, CPR Certified, Critical Thinking
Education
Miami Dade College 2012 — 2013
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Miami Dade College 2010 — 2011
AA, Social Work
Allied Business Schools 2009 — 2009
Diploma, Medica Administrative Assistant
Tidewater Community College 2003 — 2008
AS, General Studies
Tidewater Tech-Trades 2006 — 2007
Diploma, Massage Therapy, 3.9
Brokerage Professionals, Inc. May 2013 - Present
USAA June 2010 - May 2013
Freedom Profit Recovery November 2006 - October 2009
Education
Midwestern State University 1998 — 2002
Bachelor's of Science, Sociology
USAA May 2010 - Present
Campbell Ewald 2003 - 2010
Campbell-Ewald Advertising April 2003 - December 2008
Doner 1999 - 2002
Skills
Interactive Marketing, Direct Marketing, Digital Marketing, Integrated Marketing, Advertising, Creative Direction, Digital Strategy, Email Marketing, Marketing, Marketing Strategy, Online Advertising, Relationship Marketing
Education
Michigan State University 1995 — 1999
BA, Advertising
USAA December 1998 - Present
State of Michigan January 1993 - March 1998
Education
University of Michigan-Flint 1995 — 1997
MBA, Finance
Michigan State University 1989 — 1993
B.A., Humanities/Pre-Law
Indian Hills High School 1985 — 1989
USAA July 2009 - Present
Merrill Lynch July 1998 - December 2008
HE Butt Grocery Company September 1979 - February 1998
Education
Texas A&M University-Corpus Christi 1981 — 1983
MBA, Management/Marketing
Michigan State University 1977 — 1979
BA, Finance
Deloitte January 2014 - Present
Accolade, Inc. August 2011 - January 2014
SDI 2009 - October 2011
SDI 2007 - 2009
Aetna January 2004 - September 2006
USAA 2001 - 2003
Skills
SAS, Predictive Modeling, Analytics, SAS programming, Business Analytics, Data Analysis, Statistical Modeling, Statistics, Predictive Analytics, Data Mining, Quantitative Analytics, Data Quality, Statistical Consulting, Multivariate Analysis, Databases, Biostatistics, Decision Trees, Clinical Data Management, Logistic Regression, Data Modeling, Data Management, Actuarial Science, Data Warehousing, Business Intelligence, Analysis, Competitive Intelligence, Linear Regression, Statistical Programming, Time Series Analysis, R, Segmentation, SPSS, Business Analysis, SQL, Quantitative Research, Survival Analysis, ETL, Big Data, Insurance, Modeling, Marketing Mix Modeling, VBA, JMP, Database Marketing, Factor Analysis, Consulting, Clinical Study Design, ANOVA, Informatics, Statistical Software
Education
UNC Chapel Hill 1988 — 1996
Master of Science (M.S.), Mathematics
Massachusetts Institute of Technology 1984 — 1988
BS, Mathematics
Hackley School
USAA November 2012 - Present
Lender Processing Services, Inc. (LPS) December 2009 - November 2010
Miller Appraisal October 2008 - April 2010
Wachovia Bank 2001 - 2008
Wachovia 2001 - 2008
Wachovia Securities Financial Network 2000 - 2005
World Savings June 1998 - October 2001
Education
Midwestern State University 1988 — 1990
USAA April 2013 - Present
ITT Systems, Mosul, Iraq August 2007 - July 2009
Ark Systems, Keesler AFB January 2006 - June 2007
U.S. Air Force, Offutt AFB Nebraska/Ramstein AFB November 1999 - November 2005
Education
University of South Alabama 2009 — 2012
Bachelors of Science, Computer Information Systems
Metropolitan Community College 2003 — 2005
A.A.S, Liberal Arts
Community College of the Air Force, Maxwell AFB 2000 — 2005
A.A.S, Avionics Systems Technology
Waste Management October 2012 - Present
Monitronics International November 2009 - September 2012
Washington Mutual Card Services July 2008 - January 2009
Washington Mutual Card Services December 2004 - July 2008
Washington Mutual Card Services December 1999 - December 2004
Providian Financial 1999 - 2004
First USA 1996 - 1998
USAA 1994 - 1996
Skills
Call Center, Call Centers, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Management, Operations Management, Process Improvement, Program Management, Quality Assurance, Team Building, Team Leadership, Training, Training Delivery, Vendor Management, Workforce Management
Education
McMurry University 1988 — 1992
BBA
USAA August 2013 - Present
Montgomery County Public Defender's Office 2010 - 2010
Legal Aid of Western Ohio 2008 - 2008
Skills
Microsoft Office, Legal Research, Legal Writing, Microsoft Word, Westlaw, Customer Service, Editing, Legal Assistance, Spanish, Lexis, Criminal Law, Courts, Windows, Community Outreach
Education
University of Dayton School of Law 2007 — 2010
Doctor of Law (J.D.)
Marshall University
Bachelor of Arts (B.A.), English Language and Literature/Letters
Custard Insurance Adjusters May 2007 - Present
USAA March 1985 - March 2007
Skills
Insurance, Claim, Property & Casualty..., Liability, Commercial Insurance, Claims Management
Education
Marymount University 1997 — 2002
Master of Arts, Legal Studies
James Paul Cadotte
USAA July 2014 - Present
USAA April 2013 - Present
USAA November 2011 - Present
Skills
CISSP, CISA, Security, Integration, Program Management, Security Architecture..., Information Security, Leadership, Vendor Management, Information Technology, Networking, IT Operations, Management, Vulnerability Assessment, IT Management, Business Continuity, Network Security, Process Improvement, Business Analysis
Education
Trinity University
BS, Finance, Computer Science, Marketing
The University of Texas at San Antonio
Marketing, Computer Science
Massachusetts Institute of Technology
Artificial Intelligence
In Transition 2015 - Present
USAA 2014 - 2015
Bennett & Bennett Group, Inc. July 2008 - March 2014
Boston Scientific June 2006 - January 2008
Metropolitan State University 2001 - 2006
Wells Fargo May 1997 - July 2000
American Express June 1994 - June 1996
IBM Global Services November 1989 - June 1994
Skills
Change Management, Process Improvement, Program Management, Cross-functional Team..., Vendor Management, Strategic Planning, SharePoint, Integration, Strategy
Education
Minnesota State University, Mankato
M.B.A., Business Administration and Management Information Systems
Saint Mary's University of Minnesota
B.A., Accounting and Management, minor in Computer Science
Ricoh Americas Corporation July 2010 - Present
Western Southern Life Insurance December 2009 - July 2010
LTD July 2009 - October 2009
Target Distribution Center July 2006 - December 2008
USAA November 2005 - July 2006
EBO E-Commerce Support, USAA June 2003 - November 2005
USAA Federal Savings Bank August 2001 - June 2003
ADT Security Services September 1999 - January 2001
Skills
Recruiting, Customer Service, Human Resources, Leadership, Management, Payroll, Accounts Receivable, Employee Training, Finance, Sales, Banking, Coaching, Team Building, Team Leadership, Strategic Planning, Project Management, Process Improvement, Analysis, Training, Operations Management, Business Analysis
Education
Our Lady of the Lake University 2004 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.3
McPherson College 1994 — 1998
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
Lucy Corr Village July 2013 - Present
AECOM May 2009 - June 2013
Capital One 1999 - 2009
USAA August 1998 - June 1999
USAA March 1994 - August 1998
Skills
Compensation, HR Policies, Benefits, HR Strategy, Employee Relations, Diversity, Diversity Recruitment, Diversity Training, Immigration, Relocation, Records Management, Absence Management, Employee Engagement, Lean Initiatives, Business Process..., Human Resources, Employee Benefits, Deferred Compensation, Management, Leadership
Education
North Carolina Agricultural and Technical State University 1989 — 1992
Master of Arts, Human Resources
Methodist College 1983 — 1987
Bachelor of Arts (BA), Psychology
USAA March 2007 - Present
Skills
Vendor Management, SDLC, E-commerce, Management, Management Consulting, Entrepreneurship, Software Development, Executive Management, Financial Services, Budgets, Wealth Management, Business Analysis, Cross-functional Team..., Process Improvement, Portfolio Management
Education
Midwestern State University 1989 — 1992
MBA, Finance
Shore Scents February 2000 - Present
USAA April 2001 - September 2009
Chubb September 1987 - September 1999
Education
Middlesex County College 1977 — 1978
Psychology and Socialology
Financial Engines April 2010 - Present
Chase Investment Services November 2009 - April 2010
USAA January 2005 - June 2009
Merrill Lynch June 2000 - November 2004
Simmons & Bishop October 1994 - June 2000
Olde Discount February 1992 - September 1994
Skills
Financial Planning, Portfolio Management, Derivatives, Team Leadership, Time Management, Retirement Planning, Risk Management, Securities, Wealth Management, Annuities, Retirement Income..., Equities, Fixed Income, Mutual Funds, Estate Planning, Asset Allocation, Investment Strategies, Insurance, Options, Series 65, IRAs, Investment Management, Financial Services, Strategic Financial..., Fixed Annuities, Wealth, Financial Advisory, Call Centers, 401k, Sales Management, Bonds, Business Development
Education
Michigan State University
BS, Financial Administration
retired April 2012 - Present
USAA November 1998 - April 2012
Skills
Qualitative Research, SAS, Data Analysis, Quantitative Research, Statistics, Analytics, Data Mining, Segmentation, Focus Groups, Research, Analysis, Market Research, Data Collection, Statistical Modeling, Marketing Research, Research Design, SPSS
Education
The University of Texas at Austin 1974 — 1981
abd, psychology and statistics
University of Oklahoma 1972 — 1974
MeD, Psychology
Michigan State University 1968 — 1972
bs, zoology
USAA October 1996 - Present
Mutual of Omaha 1985 - 1996
University of Nebraska-Lincoln 1983 - 1985
Skills
SDLC, z/OS, Mainframe, Disaster Recovery, MVS, Enterprise Architecture, Vendor Management, IT Management, JCL, Unix, Data Center, IT Operations, DB2, CICS, Integration, Quality Assurance, Management, Operating Systems, Visio, Requirements Analysis, Systems Analysis, Software Development, SharePoint
Education
University of the Incarnate Word 1998 — 2002
MBA, Human Resources and Cyberlaw
Metropolitan Community College 1986 — 1991
AAS, Computer Programming
University of Nebraska-Lincoln 1979 — 1984
BS, Business Admininstration
Equine Health Services April 2015 - Present
USAA February 2014 - April 2015
USAA June 2013 - February 2014
Aspen Ridge Equine Hospital May 2007 - June 2013
Skills
Veterinary
Education
Michigan State University 1992 — 1999
DVM, zoology, veterinary medicine
USAA October 2007 - Present
MGIC May 2001 - June 2007
Foot Locker January 1998 - April 2001
Skills
Security, Risk Management
Education
Milwaukee Area Technical College
Business Administration
University of Wisconsin-Madison
Target June 2012 - Present
USAA March 1998 - November 2010
Skills
Insurance, Property & Casualty..., Underwriting, Casualty, Cashiering, Customer Service
Education
Michigan State University 1978 — 1983
Bachelor of Arts (B.A.), Telecommunications Management
USAA July 2015 - Present
Warrior Transition Battalion Fort Bragg, NC June 2002 - January 2015
CorrectCare Integrated Health September 2008 - January 2012
CorrectCare-Integrated Health September 2007 - September 2008
Skills
Customer Service, HRIS, Human Resources, Onboarding, Microsoft Office, New Hire Orientations, Microsoft Excel, Benefits Administration, Recruiting, PowerPoint, Healthcare, Microsoft Word, Employee Relations, Coaching, Interviews, Leadership, Employee Benefits, Management, Training, Team Building
Education
Troy University 2014 — 2016
Master's degree, Human Resources Management/Personnel Administration, General
Mid-Continent University 2010 — 2013
Bachelor of Science (BS), Business Management w/ Minor in Human Resource Management
USAA February 2010 - Present
USAA June 2008 - January 2010
USAA April 2007 - May 2008
Enterpirse Rent A Car 2002 - 2007
Enterpirse Rent A Car 2002 - 2007
Enterpirse Rent A Car 2002 - 2007
Skills
Underwriting, Mortgage Lending, Insurance, Credit
Education
Mesa Community College
USAA February 2011 - Present
Chick-fil-A October 2008 - February 2011
Ben & Jerry's March 2007 - November 2007
Blockbuster February 2005 - April 2007
Skills
Restaurant Management, Restaurants, Customer Satisfaction, Customer Service, Management, Analytics, Leadership, Accounting, Team Management, Team Leadership, Crunching Numbers, Tax Returns, Tax Preparation, Budgeting, Loss Prevention, Loss Mitigation, Profit/Loss..., Profit & Loss Management, Scheduling, Leading Meetings, Team Motivation, Sales Motivation, Interviews, Conflict Resolution, Conflict Management, Process Improvement, Order Management, Purchase Orders, Order Processing, Coaching, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Relations, Customer Retention, Customer Experience, Customer Engagement, Logistics
Education
Wayland Baptist University 2012 — 2014
Master of Business Administration (MBA), Management, 3.67
DeVry University 2008 — 2009
BSTM, Management, 3.80
Mercer County Community College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Accounting, 3.86
Basis, an Intel company February 2015 - Present
Life360 May 2013 - February 2015
Life360 August 2012 - May 2013
USAA May 2007 - July 2010
Skills
iOS development, Git, SVN, Objective-C, C/C++ STL, Agile Methodologies, C, Mobile Applications, Mobile Devices, Python, Subversion, Xcode, iOS, iOS Development, Software Development, C
Education
Middle Tennessee State University 2010 — 2013
Bachelor's degree, Computer Science, ~3.7
USAA September 2012 - Present
USAA November 2009 - August 2012
USAA June 2008 - October 2009
USAA April 2004 - May 2008
EDS Group October 2003 - March 2004
EDS Group October 2001 - September 2003
EDS Group November 2000 - September 2001
EDS Group June 2000 - November 2000
EDS Group December 1995 - May 2000
EDS Group September 1993 - December 1995
Skills
Sourcing, Project Management, Leadership, Outsourcing, Six Sigma, Change Management, Strategy, SDLC, Analysis, Management, Procurement, Strategic Sourcing, Program Management, Vendor Management, Process Improvement, Business Process..., Cross-functional Team..., Business Analysis, Risk Management, Team Leadership, Strategic Planning, Management Consulting
Education
Michigan State University
Bachelor of Arts, Materials and Logistics Management
EDS
Today's Home April 2007 - Present
USAA March 2003 - April 2010
Harte-Hanks, Inc. July 2000 - August 2002
Education
Massachusetts Bay Community College
OTA
City of San Antonio 2012 - Present
USAA 2007 - 2012
Amerisafe, Inc. 2002 - 2007
American National Insurance 1997 - 2002
Skills
Project Management, Business Analysis, SQL, Windows, HTML, Integration, Java, Requirements Analysis, Software Development, Microsoft SQL Server, Management, Database Administration, Disaster Recovery, Performance Analysis, Troubleshooting, Vendor Management, SDLC, ITIL v3 Foundations..., Oracle Database, ITIL, Databases, Software Project..., Oracle, Team Management, COBOL, Assembler, High Availability, High Availability..., Coaching, Team Building, Hiring Practices, Personnel Management, Budget Management, Process Improvement, Documentation, Service Desk Management, Change Management, Unix, System Administration, Information Technology, Mainframe, Programming, SharePoint
Education
University of Phoenix 2000 — 2003
Master of Science (M.S.), Computer Information Systems
McNeese State University 1994 — 1997
Bachelor of Science (B.S.), Mathematics
McNeese State University 1994 — 1997
Bachelor of Science (B.S.), Computer Science
Potomac-Hudson Engineering, Inc. February 2007 - Present
USAA 1987 - 2002
Skills
Training, Employee Benefits, HRIS, Recruiting
Education
Marymount University
MA, Organizational Development
George Mason University (Magna Cum Laude)
BIS, Human Resources Management and Labor Relations
University of Virginia
Management
USAA March 1998 - Present
Education
McMurry University 1974 — 1978
BA, Business
USAA August 2014 - Present
US Health Advisors July 2012 - August 2014
NFMS September 2013 - March 2014
bank of america October 2007 - January 2010
Pa Dept of Labor & Ind. 2004 - 2007
Skills
Microsoft Excel, Strategic Planning, Team Building, Risk Management, Financial Analysis, Financial Statement..., Underwriting, Credit Scoring, Basel II, Commercial Lending, Recruiting, Securitization, Commercial Banking, Loans, Portfolio Management, Loss Mitigation, Lines Of Credit, Retail Banking, Management, Negotiation, Business Strategy, Financial Modeling, Financial Risk, Banking, Financial Services, Credit Cards, Small Business Lending, Mortgage Lending, Insurance, Leadership
Education
Webster University 2002 — 2004
Business Administration and Management, General, 4.0
Regent University School of Law 1990 — 1991
BA, Human Resources Management and Services
MidAmerica Nazarene University 1988 — 1990
Bachelor of Arts (B.A.), Human Resources Management and Services
Saga Communications December 2013 - May 2015
Middle Tennessee State University January 2013 - May 2013
Middle Tennessee State University August 2012 - December 2012
Middle Tennessee State University August 2012 - December 2012
CVS Caremark Corporation July 2009 - August 2012
United Healthcare October 2007 - December 2008
Nationwide Insurance June 2006 - May 2007
USAA March 2003 - March 2006
Sinclair Broadcast Group July 2002 - February 2003
Marriott International March 2001 - March 2002
Skills
Photoshop, Dreamweaver, Outlook, Wordpress, Vimeo, Inscriber, Compix, HTML, Illustrator, InDesign, Microsoft Word, PowerPoint, Microsoft Excel, MovieMaker, Facebook, Twitter, Maya, Pinterest, 3D Studio Max, Inventor, Final Cut Pro, New Media, Social Media, Web Design, Digital Media, Blogging, Logo Design, Event Management, Mac, Social Networking, Animation, Adobe Creative Suite, Video Editing, Photography, Graphic Design, Social Media Marketing, Digital Photography, Editing, Microsoft Office, Customer Service, Video Production, CSS, Public Relations, Event Planning, Graphics, Television, Public Speaking, Film, Spanish, English
Education
Middle Tennessee State University 2009 — 2013
BS
Texas State University 1996 — 2002
BA
USAA December 2007 - Present
USAA February 2005 - December 2007
RIED JONES August 2004 - February 2005
Spikes Braniff & Associates, Inc March 2004 - August 2004
Farm Bureau Insurance of Tennessee December 2002 - February 2004
Encompass Insurance October 2000 - December 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Property
Education
Middle Tennessee State University 1989 — 1993
Bachelor's degree, Marketing
Tennessee State University 1988 — 1988
USAA January 2013 - Present
HSBC North America January 2001 - January 2013
CIBC April 1999 - December 2000
Skills
Financial Risk, Credit Risk, Banking, Credit Cards, Risk Management, Statistical Modeling, Data Mining, Analytics, SAS, Predictive Modeling
Education
McGill University
MBA
Chinese Academy of Social Sciences
Ph.D & MA in Economics
University of Inner Mongolio, China
Bachelor in Economics & Statistics
USAA May 2012 - Present
Northern Tool and Equipment July 2006 - April 2009
Auto Zone October 2005 - September 2008
Education
The University of Texas at San Antonio 2011 — 2012
Bachelor of Business Administration, Finance
Middle Tennessee State University 2010 — 2011
Carenet Healthcare Services September 2012 - April 2014
USAA 1986 - 2009
US Navy Reserve April 1982 - June 1996
US Navy June 1975 - April 1982
Skills
Retirement Planning, Mutual Funds, Retirement, Fixed Annuities, Wealth Management, Series 63, Strategic Financial..., Asset Allocation, Investments, Underwriting, Banking, Securities, Mortgage Lending, Credit, Investment Advisory, Financial Advisory, IRAs, Life Insurance
Education
The University of Texas at San Antonio 1986 — 1989
MBA, Management
Miami University
Bachelor of Arts (B.A.)
USAA October 2012 - Present
Bexar County Community Supervision 2007 - 2008
Education
Macon State College
Associate's Degree, Psychology
The University of Texas at San Antonio
Computer Science
USAA January 2001 - Present
USAA January 1984 - Present
USAA February 1991 - January 1996
Skills
Proficient in CAD..., Trained on Xactimate..., Catatrophe Experience, Project Manager Skills, Property Claims, Insurance, Claims Management, Property & Casualty..., Liability, Subrogation, Claim, Casualty, Claim Investigation, Legal Liability, Underwriting, Casualty Insurance, General Insurance
Education
Marymount University 1993 — 1994
Master's degree, Business Administration and Management, General
PBMA, LLC t/a Corporate Coverage October 2013 - Present
CT Lien Solutions August 2012 - September 2013
Connect Your Care May 2010 - June 2012
Express Scripts April 2006 - May 2010
Express Scripts April 2006 - May 2010
Express Scripts April 2006 - May 2010
Champion Mortgage / Key Bank June 2003 - April 2006
The Essex Companies November 1999 - June 2003
USAA April 1999 - November 1999
American University November 1997 - March 1999
Skills
Account Management, Employee Benefits, Customer Service, Troubleshooting, Resolving Issues, Training, Relationship Building, Process Improvement, Written Communication, Reporting, Presenting Proposals, Consulting, healthcare, Residential Mortgages, Insurance, Applicant Tracking..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook
Education
Marymount University 1992 — 1996
Bachelor of Arts (B.A.), Political Science
USAA April 2013 - Present
USAA April 2009 - April 2013
ICMA-RC October 2005 - March 2009
Skills
Certified Financial...
Education
Mercer University - Walter F. George School of Law 1996 — 1999
Doctor of Law (J.D.)
USAA January 1990 - Present
General Dynamics Land Systems January 1988 - Present
Skills
Construction, Management, Road, Contract Management, Process Scheduler, MS Project, Procurement, Construction Management, Project Planning, Project Estimation, Project Control, Primavera P6, Earned Value Management, Contract Negotiation, Cost Management
Education
MIT 1983 — 1987
Bachelor of Applied Science (B.A.Sc.), Construction Management, 3.4
USAA August 2010 - Present
Skills
PowerPoint, Research, Photoshop, HTML
Education
Mesa Community College
Business, Management, Marketing, and Related Support Services, B-
Clark County Credit Union August 2015 - Present
Clark County Credit Union April 2013 - August 2015
USAA October 2011 - April 2013
Parkway Bank & Trust Company July 2007 - October 2011
PSCU March 2007 - July 2007
Otero Federal Credit Union May 1999 - March 2007
Skills
Customer Service, Customer Satisfaction, Banking, Retail Banking, Call Centers, Cashiering, Loans, Credit Analysis, Cross Selling, Finance, Auditing, Data Entry, Cash Handling Experience, Receptionist Duties, Supervisory Experience, Needs Analysis, General Administrative..., Office Equipment, Microsoft Excel, ADP ezLaborManager, Performance Appraisal, Team Building, Work Ethic, Highly Ambitious, Always Punctual, E-Learning, Phone Etiquette, Critical Thinking, Close Attention to...
Education
Scottsdale Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Business/Commerce, General, Magna Cum Laude
Marywood University 1993 — 1995
USAA
Skills
Underwriting, Strategic Financial..., Risk Management, Retirement Planning, Insurance, Property & Casualty..., Banking, Customer Service, Process Improvement, Business Analysis, General Insurance, Claim, Life Insurance, Relationship Management, Financial Services, Leadership, Operations Management, Team Building, Customer Retention, Strategic Planning, Negotiation, Sales Management, Management
Education
Merrimack College 1989 — 1992
Bachelor of Science (BS), Marketing
Merrimack College 1989 — 1992
Batchelor of Science, Marketing
CCRI 1987 — 1989
Associate's degree, Business Administration and Management, General
FEMA March 2015 - Present
USAA January 1988 - July 2013
Education
Mississippi State University 1976 — 1980
Bachelor of Business Administration (BBA), management
Mississippi State University
USAA June 2006 - Present
Skills
Financial Modeling, Financial Analysis, Financial Planning, Analysis, Management
Education
The University of Texas at San Antonio 2008 — 2010
Master of Business Administration (M.B.A.), Finance
Texas State University 2004 — 2006
Bachelor's Degree, Finance, General
Massachusetts Institute of Technology 2000 — 2003
General Studies
USAA January 2007 - Present
Skills
HP uCMDB, Configuration Management, ITIL v3 Foundations..., Java, Jython, SQL, Maven2, Agile & Waterfall..., System Automation, Build Automation, XML, Software Development, SDLC, Enterprise Architecture, Databases
Education
Texas Tech University 2003 — 2006
Bachelor of Business Administration (BBA), Management Information Systems (MIS)
Midland College 2001 — 2003
Associate of Arts (AA)
USAA
Education
Michigan State University 1987 — 1991
Bachelor's Degree
USAA May 2014 - Present
K.M. Carsley & Associates May 2012 - Present
Skills
C++, C#, Microsoft SQL Server, MySQL, Java, HTML, CSS, PHP, Game Programming, Unity3D, Python
Education
Michigan State University 2011 — 2015
Computer Science