USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA July 2014 - Present
USAA February 2011 - Present
USAA August 2007 - February 2011
Titan Auto Insurance October 2004 - August 2007
Research Data Design October 2002 - March 2004
Skills
Social Networking, Leadership, Social Media, Customer Satisfaction, Quality Assurance, Customer Service, Quality Auditing, Management, Process Improvement, Training, Strategic Planning, Microsoft Excel, Budgets, PowerPoint, Team Leadership, Cross-functional Team..., Leadership Development, Program Management, Call Centers, Coaching, Marketing Strategy, Project Management, Account Management, Team Building, Sales Management, Marketing, Team Management, Project Planning, Operations Management, property and casualty..., inside sales, Reporting & Analysis, Ad Hoc Reporting
Education
Webster University 2014 — 2016
Master of Business Administration (MBA), Finance, General
Regis University 2009 — 2013
Bachelors of Business Admin, Finance and Financial Management Services
New Mexico State University 1996 — 2001
Chemical Engineering
USAA April 2012 - Present
@ Home Properties and Management October 2011 - Present
Stay At Home Mom June 2010 - April 2012
Wells Fargo February 2006 - October 2010
Four Seasons Hotels and Resorts December 2003 - February 2006
Skills
Buyer Representation, First Time Home Buyers, REO, Investment Properties, Short Sales, Small Business, Negotiation, Sellers, Purchasing, Real Estate, New Home Sales, Residential Homes, Relocation, Coaching, Investors, HUD, Listings, Single Family Homes, Customer Service, Foreclosures, Team Building, Employee Management, Management
Education
Northern Arizona University 2001 — 2004
HRM, Business Administration and Management, General
Xavier College Preparatory 1997 — 2001
High School/Secondary Diplomas and Certificates
Los Alamos National Laboratory July 2010 - Present
USAA 2005 - 2010
Barnes & Noble 2002 - 2004
Skills
Customer Service, Public Speaking, Microsoft Excel, Analysis, Data Analysis, Financial Analysis, Access, Insurance, Forecasting, Microsoft Office, Risk Assessment, PowerPoint, Finance, Microsoft Word, Budgets
Education
New Mexico State University 2010 — 2012
Masters in Business, Administration
Regis University 2006 — 2009
Bachelor of Science, Accounting
University of Colorado at Boulder 1999 — 2004
Bachelor of Science and Bachelor in Music, Marketing and Music
USAA February 2013 - Present
A.T. Cross Company February 2011 - February 2013
LoJack Corporation February 1989 - July 2010
BFDS June 1985 - February 1989
Skills
Executive Compensation, Succession Planning, Leadership Development, Talent Management, Performance Management, Organizational..., Employee Relations, Deferred Compensation, Employee Benefits, Compensation Structure..., HRIS, Employee Engagement, Talent Acquisition, Change Management, Strategic Planning, Benefits Administration, Human Resources, Benefits Design, Sales Compensation, Workforce Planning, Process Improvement, Incentive Programs, Executive Compensation..., Compensation & Benefit, Budgets, Executive Pay, Compensation Structures, Mergers, Program Management, Mergers & Acquisitions, Strategy, Leadership, Start-ups, Management, Recruiting, Onboarding, Payroll, Organizational Design, Analysis, FMLA, Personnel Management, Organizational..., Job Evaluation, HR Policies, College Recruiting, Labor Relations, HR Consulting, SPHR, Applicant Tracking..., Temporary Placement
Education
Northeastern University
First Credit Union May 2012 - Present
USAA September 2007 - May 2012
On The Spot Detailing January 1997 - January 2007
Skills
Customer Service, Small Business, Public Speaking, Coaching, Problem Solving, New Business Development, Promotions, Insurance, Outlook, Microsoft Excel, Team Building, Sales, Strategic Planning, Marketing, Mortgage Lending, Financial Analysis, Leadership
Education
Northern Arizona University 1989 — 1992
BA, Hotel and Restaurant Management
Central High School
USAA June 2014 - Present
Prosperity Bank November 2013 - Present
Homewood Suites, Anchorage, AK January 2013 - August 2013
Denali Elementary School January 2012 - January 2013
Lucy’s Restaurant- UAA January 2012 - December 2012
REMAX Real Estate January 2011 - August 2011
Skills
Administrative Writing..., Basic Accounting,..., Customer Satisfaction, Customer Service, Finance, Spanish, Microsoft Office, Administrative..., Sales, Time Management, Invoicing, Marketing, Event Planning, Microsoft Excel, Insurance
Education
University of Alaska Anchorage 2008 — 2013
Bachelor of Science, Business Administration Major, Hospitality Management Concentration
Northern Arizona University
USAA May 2014 - Present
USAA May 2010 - May 2014
USAA May 2009 - May 2010
Ralph Lauren September 2007 - March 2009
Citi May 2006 - September 2007
Skills
Training, Conventional Mortgage..., Non conforming loans, Veterans Affairs, Video Telephony, Mortgage Lending, Mortgage Banking, Mortgage Underwriting, Credit Cards, Customer Service, Personal Shopping, Investors, Leadership, Selling, Sales, Banking, Call Centers, Credit, Finance, Loans, Process Improvement, Team Building, Underwriting, VA Loans
Education
University of Phoenix 2011 — 2015
Bachelor of Science (BS), Accounting and Finance
North Carolina Agricultural and Technical State University 2000 — 2005
Business, Management, Marketing, and Related Support Services
USAA April 2014 - Present
Go Auto Insurance August 2013 - April 2014
State Farm May 1990 - August 2013
State Farm Insurance March 1998 - July 2004
State Farm Insurance May 1993 - September 1997
Skills
Property & Casualty..., Casualty, Liability, Claim, Insurance, General Insurance, Umbrella Insurance, Legal Liability, Homeowners, Claims Management, Commercial Insurance, Insurance Law, Litigation, Property Damage, Subrogation, Claims Handling, Casualty Insurance, Liability Analysis
Education
The Institute for CPCU 1995 — 2001
CPCU, insurance
Nicholls State University 1985 — 1989
Bachelor of Science (BS), Marketing, 3.0
Cabela's August 2014 - Present
CertusBank April 2013 - August 2014
J P Morgan Chase August 2010 - March 2013
USAA September 2007 - July 2010
Ford Motor Credit Company March 2000 - October 2007
KeyBank National Association September 1997 - March 2000
Liberty Media September 1995 - September 1997
American Express December 1986 - September 1995
United States Marine Corps July 1982 - October 1986
Skills
Leadership, Strategy, Management, Program Management, Operations Management, Start-ups, Human Resources, Coaching, Customer Satisfaction, Sales, Call Centers, Budgets, Finance, Credit, Customer Service, Analysis, Banking, Business Analysis, Business Process..., Call Center, Change Management, Consumer Lending, Continuous Improvement, Credit Analysis, Credit Cards, Credit Risk, Cross-functional Team..., Customer Retention, Employee Benefits, Executive Management, Financial Analysis, Financial Markets, Financial Modeling, Financial Risk, Financial Services, Forecasting, Governance, Hiring, Insurance, Leadership Development, Loans, Organizational..., Performance Management, Portfolio Management, Pricing, Process Improvement, Project Management, Recruiting, Relationship Management, Retail Banking
Education
North Carolina Agricultural and Technical State University
Business Management
American Express June 2013 - Present
TeleTech November 2012 - June 2013
USAA June 2006 - April 2011
USAA November 2004 - May 2006
USAA September 2003 - November 2004
USAA 2001 - 2003
USAA 1999 - 2001
USAA 1997 - 1999
Skills
Microsoft Office, ACM, Verint, Program Management, Performance Management, Training, Human Resources, Coaching, Leadership Development, Recruiting, Strategic Planning, Project Management, Management, Talent Acquisition, Employee Training, Quality Assurance, Forecasting, Policy, Process Improvement, Team Building, Employee Relations, Interviews, Teaching, Banking, Hiring, Visio, SharePoint, Organizational..., Access, Financial Services, Customer Service, Call Centers, Leadership, Sales, Employee Benefits
Education
Western International University 2003 — 2008
Master of Business Administration (MBA), Management
New Mexico State University 1990 — 1995
Bachelors of Business Administration, Human Resources Management
USAA March 2015 - Present
USAA May 2007 - March 2015
Lockheed Martin 2003 - 2006
NMSU Physical Science Lab 2001 - 2003
Skills
Java, JavaScript, EJB, JPA, JEE, JMS, WSDL, Web Services, HTML 5, jQuery, YUI, CSS3, Struts, Axis2, Wicket, Objective-C, MySQL, PHP, XML, Websphere, Web Logic, Software Development, Agile Methodologies, JBoss Application Server, Glassfish, Swing, Mac OS X, Java Enterprise Edition, Linux, Perl, REST, JUnit, SQL, SDLC, SOA
Education
New Mexico State University 1999 — 2002
Bachelor's degree, Computer Science
The University of Texas at El Paso 1998 — 1999
CSAA Insurance Group January 2014 - Present
USAA August 2013 - January 2014
White House Black Market October 2012 - July 2013
First American Title November 2012 - February 2013
RESIDCO August 2012 - November 2012
ELRC - Private Law Firm August 2011 - August 2012
Red Mountain Enterprise Properties Inc. May 2006 - September 2011
Skills
Customer Service, Spanish, Selling Skills, Outlook, Administrative..., Office Management, E-Discovery Consulting, Litigation Support, Management, Data Entry, Time Management, Administrative Work, Process Scheduler, Wordperfect, Sales, Retail, Pacer, ISYS, Discovery Process, Photoshop, Web Design, Dreamweaver, Microsoft Office, Adobe Acrobat, IT Development
Education
Northeastern Illinois University 2008 — 2011
Bachelors
Experian March 2015 - Present
SL Consulting Services, LLC August 2013 - February 2015
Microsoft October 2011 - July 2013
Microsoft 2007 - 2011
The Hartford 2003 - 2007
The Hartford 2001 - 2003
USAA 1997 - 2000
Skills
Risk Management, Leadership, Management Consulting, Strategic Planning, Statistics, New Business Development, New Program Development, Product Launch, Six Sigma, Lean Management, Kaizen Leadership, Operations Management, IT Strategy, Operational Excellence, Minitab, Web Development, Applications, Program Facilitation, Training, Marketing Strategy, Sales Management, Value Stream Mapping, Business Development, Customer Service, Microsoft Office, Negotiation, Quality Assurance, Quality Management, Qualitative Research, Problem Solving, Public Speaking, Research, Analysis, Project Management, Senior Program..., Go-to-market Strategy, Business Process..., Vendor Management, Product Lifecycle..., Relationship Management, Visio, Microsoft Excel, PowerPoint, Mentoring, Change Management, Cross-functional Team..., Strategy, Management, Process Improvement, Business Process
Education
University of Virginia Darden School of Business 1997 — 1997
Executive Certificate, Strategic Leadership
University of San Diego 1993 — 1995
Master of Business Administration (M.B.A.), Finance, Org Design
Northeastern University 1983 — 1987
Bachelor of Science, Criminal Justice - Law
Argo Group International Holdings, Ltd. December 2006 - Present
Communication & Development Services, LLC January 2012 - Present
USAA January 2001 - November 2006
University of Texas Health Science Center August 1999 - January 2001
Goetting & Associates, Inc September 1998 - August 1999
Ford Powell & Carson Architects September 1996 - August 1998
Gold River Resort & Casino 1994 - 1995
Skills
Marketing Communications, Direct Marketing, Advertising, Internal Communications, Email Marketing, Online Advertising, Social Media, Event Planning, Marketing Strategy, Digital Marketing, Social Media Marketing, Copywriting, Web Content Management, Strategy, Management, Public Speaking, E-commerce, Project Management, Marketing, Leadership, Program Management, Corporate Communications, Strategic Communications, Multi-channel Marketing, Budgets, Event Management, Analysis, Proposal Writing
Education
Texas State University-San Marcos 2001 — 2006
MA
Northern Arizona University 1989 — 1993
BS
Progressive Insurance January 2006 - Present
Progressive Insurance January 2004 - January 2006
Verizon October 2000 - November 2003
USAA February 1996 - October 2000
US Airways October 1989 - August 1997
Xerox Corporation November 1995 - February 1997
Skills
Employee Relations, Performance Management, Organizational..., Human Resources, Recruiting, Training, Leadership Development, Deferred Compensation, Leadership, Strategy, Management, Policy, Conflict Resolution, Payroll, Sales, Customer Retention, Negotiation, Customer Service, Workforce Planning, Employment Law, Personnel Management, Call Centers, Performance Appraisal, Talent Acquisition
Education
Saint Leo University 1997 — 1999
MBA, Management
Niagara University 1985 — 1989
BS Commerce, Marketing
Simple Life Together November 2012 - Present
Get Simplifized! December 2009 - Present
USAA March 2007 - July 2007
Texas Veterans Commission August 2006 - February 2007
Randolph Air Force Base (United States Air Force), San Antonio, Texas October 2003 - February 2006
Lackland Air Force Base (United States Air Force), San Antonio, Texas October 2001 - October 2003
Ramstein Air Base (United States Air Force), Germany March 2001 - October 2001
Skills
Public Speaking, Project Planning, Time Management, Project Management, Training, Leadership Development, Strategic Planning, Coaching, Team Building, Customer Service, Process Improvement, Microsoft Office, Leadership, Organization
Education
University of Oklahoma 2000 — 2003
MHR, Masters of Human Relations
Northern Arizona University 1992 — 1996
BS, Criminal Justice
USAA April 2015 - Present
WorldMark by Wyndham August 2014 - April 2015
Wyndham Vacation Ownership May 2013 - August 2014
Wyndham Vacation Ownership April 2012 - May 2013
Subway October 2010 - March 2012
CUTCO Cutlery April 2010 - August 2010
Skills
Marketing, Microsoft Office, Customer Service, CRM, Time Management, Sales, Leadership, Customer Satisfaction, Social Media, Public Speaking, Inventory Management, Communication Skills, Client Rapport, Social Networking, Coaching, Training, Teamwork
Education
Old Dominion University 2009 — 2011
Bachelors, Marketing
New River Community College 2007 — 2009
n/a, General Education
Great Bridge Highschool 2003 — 2007
Advanced, General Education
USAA August 2013 - Present
Lockheed Martin July 2012 - August 2013
IdealVISIONS November 2011 - April 2012
NAVSEA June 2010 - August 2011
Skills
Java, jQuery, SQL, HTML, JavaScript, CSS, PowerPoint, AJAX, Ext JS, C++, Microsoft Office, Visual Basic, Tomcat, MySQL, Microsoft Excel, Linux, Microsoft Word, Teamwork, Research, Customer Service, Photoshop, Social Media, Public Speaking, English, Windows, PHP, Agile Methodologies, Scrum, Unit Testing, Web Services, Web Development, WordPress, Windows 7, UML, Programming, Software Development, XML
Education
North Carolina Agricultural and Technical State University 2007 — 2012
Bachelor of Science (BS), Computer Science
USAA March 2014 - Present
Citigroup July 2012 - March 2014
Citigroup October 2007 - June 2012
Amanda's Fine Gifts August 1983 - October 2007
Sylvan Learning January 1998 - August 1998
American Airlines September 1995 - November 1997
Skills
Series 63, Series 7, Investments, Banking, Finance, Retirement Planning, Trading, Mutual Funds, IRAs, Sales, Management, Series 65, Customer Service
Education
North Carolina State University - College of Management 1997 — 1999
MSM, finance, management
The University of Texas at Austin 1988 — 1993
B.S., Applied Learning and Development
USAA October 2014 - Present
USAA June 2014 - August 2014
North Carolina A&T State University September 2013 - June 2014
Camp Chapel Enrichment Camp June 2012 - August 2012
Camp Chapel July 2011 - August 2012
North Carolina A&T January 2012 - May 2012
Skills
PowerPoint, Microsoft Word, Microsoft Publisher, Microsoft Excel, Creativity, Imagination, C, Organizational Design, Visio, Project Planning, Team Leadership, SQL, Programming, HTML, Visual Basic, Access, MS Project, Windows 7, Critical Thinking, OS X, Statistics, Project Management, C++, Leadership, SharePoint, Technical Writing, Java, JavaScript, Lotus Notes, Databases
Education
North Carolina A&T State University 2010 — 2014
B.S, Information Technology, 3.0
North Carolina Agricultural and Technical State University 2010 — 2014
USAA July 2013 - April 2015
HD Vest Financial Services February 2012 - July 2013
HD Vest Financial Services February 2007 - February 2012
Wells Fargo August 2005 - February 2007
Skills
Recruiting, Wealth Management, FINRA, Life Insurance, Fixed Annuities, Variable Annuities, Mutual Funds, Sales Process
Education
Oklahoma State University 1997 — 2001
Bachelor of Business Administration (B.B.A.), Marketing
Northeastern Oklahoma A&M College 1991 — 1993
Associate's degree, Pre-Engineering
USAA February 2014 - January 2015
Ashford University March 2011 - August 2012
Pep Boys September 2008 - December 2010
Harris Jewelry January 2007 - June 2008
Coastal Automotive March 2005 - January 2007
E&E Motorcraft Parts December 2004 - July 2005
Auto Zone June 2002 - December 2004
Skills
Management, Sales Management, Retail Sales, Automotive, Service Writer, Automotive Parts, Jewelry, Admissions Counseling, Volunteering, Customer Satisfaction, Sales, Parts, Customer Experience, Warranty, Retail, Inventory, Pricing, Inventory Control, Data Entry, Retaining Customers, Student Recruiting, Cashiering, Training, Store Management, Planograms, POS, Automobile, Non-profit Volunteer, Telephone Skills, Cash Register, Inventory Management, Schedules, Admissions, Conflict Resolution, Student Engagement, Team-oriented, Purchase Orders, Time Management, Customer Retention, Phone Etiquette, Profit, Student Financial Aid, Customer Service, Leadership
Education
Regis University 2014 — 2015
Master of Science (M.S.), Criminology
ASHFORD UNIVERSITY 2010 — 2012
Bachelor of Arts (B.A.), Social and Criminal Justice, 3.7
Norfolk State University 1999 — 2003
None, Interdisciplinary Studies
Lake Taylor High School 1994 — 1998
General Diploma, Mathematical Science
United States Army Reserve February 2015 - Present
USAA June 2013 - Present
United States Army Reserve May 2013 - February 2015
Lawrence Livermore National Laboratory May 2012 - July 2013
Military Funeral Honors September 2010 - May 2013
North Dakota Army National Guard May 2008 - May 2013
Skills
Military, Leadership, Computer Security, Information Security, Microsoft Office, Security Clearance, SQL, Security, Team Leadership, Military Experience, Java, Training, Analysis, System Administration, Programming, Perl, HTML, JavaScript, Linux, Visio, Data Analysis, Physical Security, Leadership Development, Business Strategy, IAM, SDLC, Visual C#, REST, MySQL, PHP, Unix, MS Project, Federal & State..., NIST 800-53, NAP, FIPS, Army, SharePoint, Information Security..., Military Operations, Information Assurance, DoD, Customer Service, Troubleshooting, Public Speaking, Enterprise Software, Integration, .NET, C#, Powershell
Education
University of Arizona, Eller College of Management 2015 — 2016
Master of Science (M.S.), Management Information Systems
North Dakota State University 2008 — 2013
Bachelor of Science (B.S.), Management Information Systems, 3.3
American Modern Insurance Group July 2013 - Present
Aartrijk November 2012 - June 2013
USAA September 2008 - September 2012
Insurance Institute for Business & Home Safety May 2000 - May 2008
CNA Insurance May 1998 - May 2000
Kemper Insurance August 1976 - May 1998
Skills
Property & Casualty..., Corporate Communications, Crisis Communications, Internal Communications, Strategic Communications, Media Relations, Marketing Communications, Brand Awareness, Brand Management, Insurance, Underwriting, Leadership, Press Releases, Integrated Marketing, Communications Planning, Public Relations, Strategic Planning, Message Development, Speech Writing, Reputation Management, Newsletters, Copywriting, Spokesperson, Crisis Management, Blogging
Education
North Park University
Bachelor of Arts (B.A.), English Language and Literature, General
Webster Financial August 2011 - Present
USAA September 2006 - May 2011
Citibank Online January 2004 - August 2006
Self June 2002 - May 2004
McKinsey & Company January 2000 - June 2002
Standard & Poor's 1998 - 2000
American Express 1996 - 1998
Skills
Digital Strategy, Product Management, Marketing Strategy, SEO, SEM, Social Media, Advertising, E-commerce, Direct Marketing, Product Development, Strategic Planning, Budgeting, Graphic Design, Vendor Relations, Dashboards, Software Development, Online Marketing, Digital Marketing, Social Media Marketing, Web Analytics, Online Advertising, Web Design, Marketing Communications, Google Adwords, Market Research, Mobile Marketing, Social Networking, Marketing Management, Product Marketing, Website Development, Brand Development, Integrated Marketing, Digital Media, Lead Generation, B2B, Analytics, Business Strategy, Interactive Marketing, Marketing Research, Customer Relations, Email Marketing, PPC, Copywriting, Google Analytics, Facebook, Use Case Analysis, Agile Project Management, Storyboarding, Wire Framing, Executive Level...
Education
Stanford University
Organizational Behavior
New York University
Integrated Marketing
USAA May 2012 - Present
Take Charge America, Inc. February 2008 - May 2012
Take Charge America, Inc. July 2007 - February 2008
Take Charge America, Inc. January 2006 - July 2007
Take Charge America, Inc. December 2003 - January 2006
Take Charge America, Inc. June 2001 - December 2003
Skills
Customer Service, Customer Retention, HUD, Quality Analysis, FCRA, Curriculum Design, Financial Analysis, Financial Management, Call Center, Call Processing, Supervisory Skills, Staff Supervision, Quality Auditing, AFCPE, Quality Assurance, Presentation Development, Staff Mentoring, Loan Origination, Managerial Finance, Quality Control
Education
Northeastern State University
Bachelors of Science Degree, Finance, General
Tulsa Junior College
Associates Degree, Accounting
Chubb Insurance August 2014 - Present
Chubb Insurance March 2013 - August 2014
USAA February 2010 - March 2013
DaVita May 2006 - May 2007
Maricopa County Sheriff's Office 2007 - 2007
Skills
Insurance, Banking, Customer Service, Underwriting, Negotiation, Teamwork, Umbrella Insurance, Workers Compensation, Property & Casualty..., Casualty, Marketing, Commercial Lines, Liability, Commercial Insurance, General Insurance, Casualty Insurance, Reinsurance, Excess
Education
Northern Arizona University 2008 — 2010
Criminal Justice, History
Johns Eastern Company July 2014 - Present
Liberty National Life Insurance Company October 2013 - January 2014
USAA December 2005 - September 2013
USAA June 2001 - September 2005
Skills
Claim, Insurance, Liability, Property Claims, Training, Adjustments, Xactimate, Property, Property & Casualty..., Sales, General Insurance, Property Damage, Coaching, Claim Investigation, Life Insurance
Education
Northeastern University 1975 — 1979
Bachelor's degree, Business Administration and Management, General, 2.95
Edgemont High School. 1968 — 1974
College Preparetory
USAA June 2015 - Present
Lowe's Companies, Inc. June 2014 - August 2014
Rite Aid August 2012 - August 2013
Rite Aid June 2006 - August 2012
Skills
Merchandising, Retail, Inventory Management, Leadership, Customer Satisfaction, Management, Team Building, Training, Hiring, Thought Leadership, Employee Training, Collaboration, Creative Problem Solving, Vendor Management Skills, Vendor Management, Customer Retention, Account Reconciliation, Blogging, Brochures, Data Analysis, Strategic Planning
Education
North Carolina State University 2013 — 2015
Master of Business Administration (MBA), Marketing
University of North Carolina at Chapel Hill 2002 — 2006
Bachelor of Arts (BA), History
International Marketing Association September 2010 - Present
USAA September 2010 - January 2011
Harbour Credit Counseling Services February 2004 - February 2008
Citibank November 2001 - April 2003
Education
New York Institute of Technology 2008 — 2009
MBA, Marketing, B.S. Economics
Verizon Wireless November 2004 - June 2011
Alltel November 2004 - January 2009
USAA January 1990 - June 2004
Education
Norfolk State University 1990 — 2005
Bachelors of Science, Mass Communications
JPMorgan Chase October 2003 - Present
JPMorgan Chase October 2003 - March 2013
First American REO Servicing February 2001 - October 2003
USAA February 1994 - May 1999
Skills
Commercial Banking, Cash Management, Journal Entries, ACH, Loans, Credit, Commercial Lending, Mortgage Banking, Loan Servicing, Research, Reports, General Ledger, Financial Analysis, Underwriting, Finance, Risk Management, Mortgage Lending, Banking, Customer Service
Education
North Lake College 1988 — 1990
MacArthur High School-Irving, TX 1984 — 1988
Kitty Hawk Consulting, Inc. October 1991 - Present
USAA 2007 - 2007
Capital One 2005 - 2007
Ernst & Young 1988 - 1990
Skills
Agile Project Management, Scrum, Project Management, Product Development, Banking, Software Development, Asset Managment, XP, Lean Manufacturing, Credit Cards, Securities, Capital Markets, Agile Methodologies, Process Improvement, Change Management, Software Project..., SDLC, Business Analysis, Product Management, Integration, Management Consulting, PMO, PMP, Risk Management, IT Strategy, Business Process, Requirements Analysis, Coaching, Business Intelligence, Leadership, Certified Scrum Master..., Training, IT Management, Program Management, Strategy, Asset Management, Project Portfolio..., Business Process..., Vendor Management, Quality Assurance, Financial Services, Business Strategy, Requirements Gathering, Six Sigma, Consulting, Outsourcing, Cross-functional Team..., CRM, Start-ups, Business Transformation
Education
New York University
MBA, Finance and International Business
Yale University
BA, English
Nationwide Insurance June 2006 - Present
USAA September 1999 - March 2003
Allstate January 1982 - September 1988
Skills
Claims Resolution, Adjustments, Liability, Claim, Legal Liability, Subrogation, Property & Casualty..., Claims Management, General Insurance, Claim Investigation, Casualty, Commercial Insurance, Property Damage, Commercial Lines, Professional Liability, Claims Handling, Casualty Insurance
Education
Glenville State College 1973 — 1976
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.0
Norfolk State University
Hope Baptist Christian Academy January 2015 - Present
USAA November 2011 - January 2015
USAA June 2007 - December 2011
Lincoln Financial Group 1997 - 2007
UnitedHealthcare 1992 - 1997
Anthem Blue Cross Blue Sheild of Virginia 1990 - 1992
Skills
Executive Management, Change Management, Customer Relations, Annuities, Administration, Business Strategy, Planning, Coaching, Annuity, Cross-functional Team..., Vendor Management, Team Building, Operations Management, Insurance, Leadership Development, Strategic Planning, Staff Development, Process Engineering, Process Improvement, Public Health, Management, Health Insurance, Claims Management, Customer Service, Customer Experience, Strategy, Fixed Annuities, Business Process..., Analysis, New Business Development, Training, Financial Services, Long-term Care, Outsourcing, Life Insurance, Claim, Relationship Management, Wealth Management, Retirement Planning, Operational Excellence, Strategic Leadership, Employee Training, General Insurance, Employee Relations, Talent Management, Organizational..., Term Life Insurance, Building Relationships, Business Relationship..., Workforce Planning
Education
Walden University 2008 — 2012
Masters, Public Health
North Carolina Agricultural and Technical State University 1985 — 1989
BS, Industrial Engineering
Navy Federal Credit Union October 2006 - August 2010
City of Virginia Beach September 2006 - October 2007
USAA 2002 - 2006
USAA September 1996 - April 2002
Navy Exchange Service Command (NEXCOM) February 1994 - March 1996
Portsmouth Police Department 1995 - 1995
Navy Exchange Service Command (NEXCOM) 1992 - 1994
Skills
Type 40+ wpm, Microsoft Office, PeopleSoft, 10 key by touch, Check 21, Background Checks, Retail Banking, Property & Casualty..., Procurement, Emergency Communications, Budget Oversight, Personnel Supervision, Training & Development, Process Improvement, Banking, Compliance, Customer Service, Excel, Access, Career Counseling, Coaching Staff, Budgets, Microsoft Excel, Microsoft Word, Payroll, Software Documentation
Education
Tidewater Community College
Associate's degree, Accounting
Troy State University 2002 — 2003
Masters in Public Administration, Human Resource Management
Norfolk State University 1987 — 2001
Bachelor of Science, Business & Finance
CenterPoint Energy September 2010 - Present
USAA February 2010 - August 2010
Dynegy May 2009 - August 2009
Baker Hughes May 2008 - August 2008
Skills
PMP, Project Management, SharePoint, SharePoint Designer, Visio, SQL, Access, MS Project, Java, SDLC, Business Analysis, HTML, C++, Microsoft Office, JavaScript, XML, CSS, Perl, C, Excel, Word, PowerPoint, Outlook, Energy, FrontPage, Visual Studio, Open Workbench, InfoPath Forms, Quality Assurance, Troubleshooting, Microsoft SQL Server, Software Documentation, Microsoft Excel, Microsoft Word
Education
New York University 2011 — 2014
Master of Science (M.S.), Management and Systems
University of Houston 2005 — 2009
Bachelor of Science, Computer Science (Business Option)
Aventine Hill Partners October 2015 - Present
Glover Investing, LLC April 2015 - Present
PeakLife Wellness, LLC November 2010 - Present
Project Management Institute - Los Angeles, Austin & San Antonio Chapters 2007 - Present
CAPG 2002 - Present
AMCAD July 2013 - July 2014
AMCAD July 2013 - July 2014
New York Life Insurance Company March 2011 - June 2013
Glover Enterprises, Inc. June 2004 - March 2013
USAA January 2010 - November 2010
Skills
Citigroup, Honda, Coca-Cola, PMO, Program Management, Business Process..., Process Improvement, Vendor Management, Team Building, Cross-functional Team..., Change Management, Management Consulting, Strategic Planning, Mentoring, Process Engineering, Team Leadership, Outsourcing, Project Planning, Risk Management, Business Management, Contract Negotiation, Contract Negotiations, Customer Relations, Operations Management, Product Development, Business Analysis, Budgeting, Agile Project Management, Analysis, Business Intelligence, Business Process, Business Strategy, CRM, IT Management, Integration, Management
Education
International Coaching Assn 2007 — 2008
ICF Coach, Personal and Executive Coaching
Private Pilot Training 2006 — 2008
Private Pilot, Fixed wing single engine
SAP Developer Training 1998 — 1998
Certificate, SAP ABAP (Advanced Business Application Programming)
Sybase PowerBuilder Developer Training 1995 — 1995
Certificate, PowerBuilder
IBM Developer Training 1992 — 1992
Certificate, SQL and UDB for DB2
SAS Training Program 1992 — 1992
Certificate, Data Manager and Report Writer
Information Builders, Inc. 1991 — 1991
Certified Classroom Trainer, Focus
New York Institute of Technology 1981 — 1984
BS, Business Management & Statistics
Eisenhower High School 1964 — 1967
Fidelity Investments January 2015 - Present
North Carolina A&T State University September 2014 - December 2014
Fidelity Investments May 2014 - August 2014
North Carolina A&T State University January 2014 - May 2014
USAA May 2013 - August 2013
Fidelity Investments September 2012 - April 2013
Fidelity Investments May 2012 - August 2012
Golden Corral May 2011 - August 2011
Wal-Mart June 2010 - August 2010
A Cleaner World January 2007 - August 2009
Skills
Operating Systems, Linux, Java, C++, Microsoft Office, Software Development, Visual Basic, Red Hat Linux, Access, Python, Critical Thinking, COBOL, Android Development, Linux Server, Mainframe, REXX, Virtualization, Raspberry Pi, Spring Framework, C#, Customer Service, AngularJS, JavaScript, jQuery
Education
North Carolina Agricultural and Technical State University 2010 — 2014
Bachelors, Computer Technology
ECPI College of Technolgoy 2008 — 2010
Associate of Science (A.S.), Computer Engineering Technology/Technician
Fuquay-Varina High School 2006 — 2008
Morgan Stanley April 2012 - Present
Morgan Stanley April 2012 - Present
USAA September 2007 - February 2010
Skills
Mortgage Lending, Investments, Loans, Loan Origination, Mortgage Banking, Portfolio Management, Banking, Financial Services, Credit, Financial Modeling, Residential Mortgages, Equities, Valuation, Finance, Financial Analysis
Education
University of Melbourne 1996 — 1998
Master of Business Administration (M.B.A.), Social Sciences
Northern Arizona University 1988 — 1993
Bachelor of Business Administration (B.B.A.), Social Sciences
Chesapeake Public Schools August 2013 - Present
Access College Foundation August 2008 - August 2013
USAA September 2003 - August 2008
Skills
Public Speaking, PeopleSoft, Marketing, Social Networking, Customer Service, Public Relations, Social Media, Microsoft Office, SharePoint, Coaching, Policy, Data Analysis, Access, Microsoft Excel, Budgets, Higher Education, Insurance, Training, PowerPoint, Research, Event Planning, Fundraising, Leadership, Microsoft Word, Nonprofits
Education
Norfolk State University 2010 — 2012
Master of Urban Education, School Counseling Pre K-12
Norfolk State University 1998 — 2002
Bachelors of Art, Journalism/Print Media
Western Branch High School 1994 — 1998
USAA June 2014 - Present
USAA May 2013 - August 2013
University of Minnesota June 2012 - August 2012
IceStone LLC May 2011 - July 2011
Skills
Matlab, Algorithms, Robotics, Android, R&D, C++, Java, Electronics, Machine Learning, Computer Science, Artificial Intelligence, Programming, Software Engineering, Visual Basic, Linux
Education
North Carolina A&T State University 2010 — 2014
Computer Engineering
USAA June 2012 - Present
McKesson Health IT January 2012 - June 2012
Highland Software August 2011 - November 2011
AmerisourceBergen, Inc. October 2007 - November 2011
H.E.B Grocery Co. 2000 - 2007
CACI International Inc. 1993 - 1999
National Electronic Commerce Resource Center Program Office 1993 - 1997
Skills
GWT Rich Client, Java, StreamServe, Integration, SDLC, Agile Methodologies, Business Analysis, Management, Requirements Analysis, Enterprise Architecture, SQL, Enterprise Software, Software Development, Scrum, Testing, Virtualization, Outsourcing, Program Management, Operating Systems, XML
Education
Northern Arizona University 1983 — 1989
Bachelor of Science, Computer Science and Engineering (CSE)
USAA December 2010 - Present
Marketing Second Opinion LLC January 2010 - December 2010
Lord & Taylor April 2008 - August 2009
The Home Depot February 2005 - November 2007
General Motors March 1996 - February 2005
Buick 1998 - 2000
Keebler April 1994 - March 1996
H.J. Heinz September 1992 - April 1994
Planters LIfesavers/RJRNabisco September 1988 - September 1992
Pepsi USA January 1984 - September 1988
Skills
Brand Development, Advertising, CRM, Marketing Strategy, Leadership Development, P&L Management, Marketing Research, Digital Marketing, Client Services, Customer Insight, Direct Marketing, Marketing Communications, Marketing, Strategy, Brand Management, E-commerce, Analytics, Product Development, Management, Leadership, Strategic Planning, Media, Integrated Marketing, Retail, Competitive Analysis, Segmentation, Multi-channel Marketing, Marketing Management, Sales, Market Planning, Mobile Marketing, Interactive Marketing, Product Marketing, Lead Generation, B2B Marketing, Online Marketing, Customer Acquisition, Email Marketing, Strategic Partnerships, Relationship Marketing, Digital Strategy, Market Research, Social Media Marketing
Education
New York University 1979 — 1981
MBA
Northwestern University 1974 — 1979
BS
USAA August 2013 - Present
DundeeWealth US July 2010 - July 2013
VALIC September 2009 - June 2010
Allstate Financial April 2009 - November 2009
Fidelity Investments 2005 - 2008
Fidelity Investments 2000 - 2005
Skills
Mutual Funds, Asset Management, Investments, Strategy, Investment Advisory
Education
Southern Methodist University - Cox School of Business 2000 — 2003
MBA
North Carolina State University 1980 — 1984
BA, Economics, Business Management
USAA July 2014 - Present
NYU Office Of Civic Engagement August 2011 - August 2013
Education
New York University 2009 — 2013
Bachelor of Arts (B.A.)
USAA January 2013 - Present
Bank of America September 2010 - January 2013
Skills
Banking, Customer Service, Loans, Credit, Microsoft Office, Insurance, Finance, Underwriting, Mortgage Banking, Credit Analysis, Java, Software Development
Education
North Lake College 2014 — 2017
Associate of Arts (A.A.), Computer Software Engineering
Arizona Department of Economic Security May 2015 - Present
Arizona Department of Economic Security June 2012 - Present
USAA June 2005 - November 2011
Take Charge America, Inc. January 2002 - June 2005
Rio Salado College 2002 - 2005
Metris Companies Inc January 2001 - January 2002
American Express January 1998 - January 2001
United States Army, 82nd Airborne Division January 1994 - January 1998
Skills
Training, Leadership, Program Management, Policy, Analysis, Management, Process Improvement, Leadership Development, Strategic Planning, Government, Editing, Customer Service, Finance, Operations Management, Research, Coaching, Marketing, Project Planning, Strategy, Human Resources, Interviews, Risk Management, Public Policy, Project Management, Community Outreach, Blogging, Public Relations, Social Networking, Social Media, Team Building, Instructional Design, Strategic Communications, Organizational..., Event Planning, Event Management, Financial Analysis, Online Publishing, Product Marketing, Instructor-led Training, Legislative Relations, Workshop Facilitation, Mobility Strategy, Survivability, Security Operations, Communication Skills, Countermobility, Maneuvering Operations, Engineering..., Emergency Management, Community Emergency...
Education
NYIT 2004 — 2006
Bachelor of Science (B.S.), Political Science
Rio Salado College 2002 — 2005
Certificate of Completion (CCL) in Quality Customer Service, Quality Customer Service
Arizona State University, Center for Applied Behavioral Health Policy 2013 — 2013
Certificate of Completion (CCL), Basics of Motivational Interviewing
FEMA Emergency Management Institute 2015 — 2015
Certificate of Completion (CCL), Integrated Emergency Management, Disaster Operations and Recovery, Critical Infrastructure Security
Rio Salado College 2015 — 2016
Certificate of Completion (CCL) in Organizational Leadership, Organizational Management
Kelly Services August 2015 - Present
Allegis Global Solutions for American Express October 2014 - August 2015
USAA March 2013 - October 2014
Koppy Motors Inc. June 2008 - March 2013
Marathon Data Systems June 2007 - February 2008
Northern Arizona University October 2006 - May 2007
Skills
PeopleSoft, Onboarding, Recruiting, Applicant Tracking..., Training, Human Resources, Customer Service, Outlook, Hiring, Talent Acquisition, Talent Management, Technical Recruiting, New Hire Orientations, Internet Recruiting
Education
Paradise Valley Community College 2012 — 2015
Accounting and Business/Management
Northern Arizona University 2005 — 2007
Women's Studies
San Antonio Economic Development Foundation April 2015 - Present
San Antonio Economic Development Foundation March 2014 - Present
MTS Technologies October 2012 - January 2014
USAA March 2007 - October 2012
Sandy, Inc. May 2004 - August 2006
The Beanstalk Group January 2004 - January 2005
Skills
Business Development, CRM, Project Management, Sales Management, Team Leadership, Risk Management, Account Management, MS Project, Microsoft Office, Research, Writing, Problem Solving, Analysis, Microsoft Excel, Project Coordination, Project Support
Education
Northeastern University 2011 — 2013
Masters, Project Management
IEDC
IEDC
Wayne State University
USAA August 2014 - Present
US Army August 2012 - June 2014
US Army July 2008 - August 2012
US Army May 2003 - July 2007
US Army February 1997 - May 2003
Schweinfurt, Germany / Fort Drum, NY March 1992 - February 1997
US Army January 1989 - March 1992
Skills
Leadership, Training, Management, Operations Management, Security Clearance, Program Management, Cross-functional Team..., Army, Employee Training, Leadership Development, Team Building, Operational Planning, Process Improvement, Human Resources, Organizational..., Security, Risk Management, Strategic Planning, Project Management, Change Management, Government, Command, Analysis, Policy, Logistics, Interagency Coordination, Military Liaison, Top Secret, Performance Management, Coaching, Emergency Management, Contingency Planning, Budgets
Education
Northcentral University 2008 — 2011
Master of Business Administration (M.B.A.), Organizational Leadership, 4.0 GPA
Troy University 2001 — 2008
Bachelor of Applied Science (B.A.Sc.), Resource Management, 3.8 GPA
US Army June 2005 - October 2010
USAA April 2002 - May 2005
Education
Northeastern State University 2014 — 2016
Bachelor's degree, Pre-Medicine/Pre-Medical Studies
Connors State College 2012 — 2013
Working on AS Pre-Nursing, AS Biology - Allied Health, & AA General Studies, Nurse Practitioner Midwife
Our Lady of the Lake University 2004 — 2004
City of Virginia Beach-Human Services May 2013 - Present
City of Norfolk-Human Services December 2011 - May 2013
City of Chesapeake-Commissioner of the Revenue January 2011 - December 2011
USAA February 1993 - September 2009
Skills
Underwriting, Insurance, Customer Service, Property & Casualty..., Quality Assurance, Financial Services, Employee Benefits, Claim, Commercial Insurance, Life Insurance, General Insurance, Claims Management, Casualty Insurance, Interviews, Workers Compensation, Team Building, Training, Microsoft Office, Outlook, Public Speaking, PowerPoint, Event Planning
Education
Old Dominion University 1995 — 1996
History
Norfolk State University 1987 — 1991
B. A., History/Liberal Arts
Indian River High School 1983 — 1986
High School Diploma
USAA November 2008 - Present
Demo Pro, LLC August 2005 - November 2008
Skills
Customer Service, Sales, Blogging, Public Relations, Customer Satisfaction, Small Business, Property & Casualty..., Creative Writing, Public Speaking, Retail Banking, Umbrella Insurance, Professional Writing, Loans, Automobile Liability, Valuable Articles, Collaborative Problem..., Leadership, Time Management, Process Improvement, Makeup Artistry
Education
Northern Arizona University 2013 — 2015
Master of Public Administration (MPA), Organizational Leadership
Northern Arizona University 2010 — 2012
Bachelor of Science (B.S.), Organizational Leadership
Kuper Sotheby's International Realty November 2006 - Present
USAA May 1999 - November 2006
Skills
Investments, Sales, Financial Analysis, Commercial Real Estate, Real Property, Asset Management, Finance, Investment Properties, Analysis, Microsoft Excel, Real Estate
Education
New York University 2001 — 2005
BA, Philosophy
U.S. Department of Veterans Affairs July 2015 - Present
Fannie Mae September 2014 - May 2015
United States Department of Defense April 2014 - August 2014
Booz Allen Hamilton August 2012 - March 2014
NASA - National Aeronautics and Space Administration August 2012 - December 2012
PNC November 2009 - June 2012
USAA May 2005 - May 2008
Skills
Business Process..., Change Management, Business Process..., Business Analysis, Strategy, Requirements Analysis, Governance, Project Management, Requirements Gathering, SharePoint, Business Strategy, Business Process, Business Process Design, Process Improvement, Visio, Business Requirements, Business Process..., Operational Excellence, IT Strategy, PMO, Analysis, Business Process Mapping, Process Consulting, Management, Business Transformation, Management Consulting, Business Intelligence, PMP, Project Delivery, Consulting, Software Project..., Gap Analysis, Stakeholder Management, Organizational Design, Risk Management, Integration, Systems Analysis, Business Architecture, Solution Architecture, Resource Management, Process Management, User Acceptance Testing, Software Implementation, Analytics, MS Project, Information Technology, Business Case, Program Management, Project Portfolio..., IT Management
Education
Newman University 2002 — 2004
Bachelor of Science, Business Management
Lee County High School, Leesburg, Georgia 1994 — 1996
Westover High School, Albany, Georgia 1992 — 1993
Capital One October 2001 - Present
USAA July 1999 - August 2001
Cache Box 1997 - July 1999
United States Air Force August 1985 - November 1989
Skills
Management
Education
Northeastern University 2009 — 2012
Bachelor of Science (BS), Information Technology, 3.93
TIAA-CREF January 2015 - Present
NCAT Computer Science Department August 2013 - December 2014
NCAT Computer Science Department August 2013 - December 2014
TIAA-CREF May 2014 - August 2014
USAA May 2011 - August 2011
Skills
Java, PHP, C++, Socket Programming, JavaScript, HTML5, Visio, Business Analysis, SQL, SharePoint, SDLC, Six Sigma, Data Analysis
Education
North Carolina Agricultural and Technical State University 2013 — 2014
Master of Science (M.S.), Computer Science - Information Assurance, 3.8
North Carolina Agricultural and Technical State University 2009 — 2013
Bachelor of Science (B.S.), Computer Science, 3.2
Mallard Creek High School
USAA May 2010 - July 2015
USAA November 2009 - May 2010
USAA August 2007 - May 2010
USAA June 2006 - August 2007
USAA May 2004 - June 2006
Skills
Leadership, Customer Service, Employee Engagement, Empower, Cultural Diversity, Achieving Measurable..., Communication, Salesforce.com, Sales Management, Outbound Training, Management, Microsoft Excel, Insurance, Mentoring, Coaching, Team Building, Call Centers, Process Improvement, Sales, Banking, Risk Management, Change Management, Team Leadership, Leadership Development, Underwriting, Public Speaking, Employee Training
Education
Northern Arizona University 2011 — 2013
Bachelor of Science (B.S.), Organizational Communication, General
USAA September 2015 - Present
Excellence Girls Club 2014 - Present
Connected By Hope March 2009 - Present
Live Ops June 2015 - September 2015
State Farm Insurance March 2011 - 2014
GEICO August 2006 - August 2009
Skills
Event Planning, Strategic Planning, Microsoft Excel, Research, Public Relations, PowerPoint, Event Management, Microsoft Word, Project Management, Social Networking, Community Outreach, Coaching, Team Leadership, Teamwork, Recruiting, Customer Satisfaction, Insurance, Training, Marketing Communications, Social Media Marketing, Business Planning, Facebook, Sales, Leadership, Team Building, Marketing, Leadership Development, Outlook, Entrepreneurship, Time Management, Small Business, Data Analysis, Public Speaking, Teaching, Microsoft Office, Program Management, Customer Service, Editing, Social Media, Staff Development, Organizational..., Data Entry
Education
Liberty University 2013 — 2014
Master's degree, License Professional Counseling
Norfolk State University 1997 — 2006
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Charlotte-Mecklenburg Schools August 2012 - Present
Norfolk Public Schools September 2006 - August 2012
Norfolk Public Schools June 2012 - July 2012
CMA CGM June 2005 - August 2006
USAA September 2003 - May 2005
Norfolk Public Schools August 1999 - June 2003
Rockingham County Public Schools (NC) August 1998 - May 1999
Skills
Elementary Education, Educational Leadership, Customer Service, Lesson Planning, Staff Development, Classroom, Teaching, Research, Public Speaking, Leadership Development, Coaching, PowerPoint, Smartboard
Education
Regent University 2008 — 2010
Master of Arts (M.A.), Educational Leadership and Administration, General
Regent University 2004 — 2006
Master of Arts (M.A.), Management/Organizational Change and Development
Norfolk State University 1995 — 1998
Bachelor of Science (BS), Early Childhood Education and Teaching
USAA December 2014 - Present
BB&T October 2014 - December 2014
U.S. House of Representatives April 2013 - October 2013
Gus Bilirakis for Congress 2012 July 2012 - January 2013
U.S. House of Representatives November 2011 - July 2012
Skills
Policy Analysis, International Relations, Political Science, Politics, International..., Government, Spanish, Political Campaigns, Public Policy, Foreign Policy, Intercultural..., Community Outreach
Education
Northeastern University 2007 — 2011
B.A., International Affairs
USAA October 2013 - Present
Education
North Carolina Central University School of Law
Juris Doctor (J.D.), Law
Virginia Military Institute
Bachelor's Degree, History
USAA Federal Savings Bank January 2013 - Present
USAA April 2011 - April 2012
USAA April 2007 - April 2012
Department for Child Protection and Family Support 2006 - 2007
Chase 2004 - 2006
Chase 2002 - 2004
Chase 2000 - 2002
Providian Financial 1999 - 2000
Skills
Insurance, Call Centers, Banking, Financial Analysis, Customer Service, Credit, Risk Management, Leadership, Loans, Microsoft Excel, Microsoft Office, Outlook, Process Improvement, Mortgage Lending, Underwriting, Investments, PowerPoint, Microsoft Word, Business Analysis, Access, Credit Cards, Leadership Development, Organizational...
Education
University of the Incarnate Word 2013 — 2015
Bachelor's degree, Organizational Leadership, 3.85
Our Lady of the Lake University 2010 — 2012
Master of Business Administration (MBA), Business
The University of Texas at San Antonio 2003 — 2003
Paralegal Certificate
St Philip's College 2000 — 2002
Information Technology
The University of Texas at San Antonio 1996 — 2000
Bachelor of Arts (BA), Criminal Justice
San Antonio College 1993 — 1995
Criminal Justice and Corrections
San Antonio College 1992 — 1993
Basics
North Lake College 1990 — 1993
Basics
USAA June 2013 - Present
US Army August 2005 - August 2013
New Mexico State University September 2012 - May 2013
Tyson Foods May 2012 - August 2012
Volt Management March 2008 - April 2009
Skills
Management and..., SQL, Database Construction..., Rapid application..., Java, C++, Oracle SQL, Graphical User..., Technical Communication, Microsoft Office, C#, Computer Hardware, HTML, Microsoft Excel, Microsoft SQL Server, Microsoft Word, Networking, Programming, Project Management, SAP, SDLC, SharePoint, Software Documentation, Team Leadership, Technical Support, Testing, Training, Troubleshooting, Visio, Web Development, Leadership
Education
New Mexico State University 2005 — 2013
BA Information Systems, Business Computer Information Systems
USAA January 2013 - Present
Allstate Insurance June 2008 - December 2012
Tetra Pak June 2007 - August 2007
Skills
Direct Marketing, Marketing Communications, Integrated Marketing, Social Media Marketing, Marketing, Marketing Strategy, Marketing Management, Business Development, Public Relations, Competitive Analysis, Online Advertising, Lead Generation, Advertising, B2B Marketing, Brand Management, Email Marketing, Trade Shows, Online Marketing, Marketing Research, Sponsorship, Account Management, Program Management, Market Planning, Market Research, Brand Development
Education
North Park University 2010 — 2012
MBA, Business and Marketing
Western Illinois University 2004 — 2008
Bachelor, Pyschology
USAA December 2014 - Present
Vanguard March 2014 - August 2014
Plexus Worldwide September 2012 - April 2014
Petrified Forest National Park June 2009 - August 2012
Skills
Press Releases, Public Relations, Facebook, Media Relations, Social Media, Social Networking, Event Planning, Social Media Marketing, Blogging, Strategic Communications, Internal Communications, Event Management, Editing, Copywriting, Newsletters, Marketing, Customer Service, Leadership, Public Speaking, Management
Education
Northern Arizona University 2015 — 2016
Master of Business Administration (MBA), Project Management
Northern Arizona University 2011 — 2013
Bachelor's degree, Communication Studies With Emphasis on Organizational Communication, 3.5
USAA January 2015 - Present
US Army Europe (USAREUR) December 2010 - January 2015
US Army Garrison Kaiserslautern (USAG-K) June 2009 - December 2010
Marine Corps Recruiting Depot (MCRD) September 2007 - June 2009
Marine Corps Air Station (MCAS) May 2004 - September 2007
Honda Power Equipment Mfg., Inc. April 2002 - September 2003
Honda Power Equipment Mfg., Inc. August 1998 - April 2002
Skills
Lean Six Sigma, Supply Chain Management, Project Management, Process Improvement, Purchasing, Sourcing, Industrial Engineering, Cost Management, Continuous Improvement, Lean Manufacturing, Cost Analysis, Strategic Planning, Business Process, 5S, DMAIC, Balanced Scorecard, Cost Reduction, MS Project, Supply Chain, Management Consulting, Cost Benefit, Microsoft Project, Leadership, Program Management, Six Sigma, Training, Analysis, Business Process..., Management, Process Engineering
Education
Western Carolina University 2004 — 2006
Masters, Project Management
North Carolina State University 1993 — 1998
B.S., Industrial Engineering
Praxis Advisors, LLC November 2014 - Present
Digaboom, Inc. November 2014 - Present
LivingSocial February 2013 - Present
USAA January 2012 - December 2012
Rockland Trust Company February 2011 - December 2011
Trinity Marketing August 2009 - December 2010
Copernicus July 2005 - July 2009
Bank of America 2002 - 2004
John Hancock Life Insurance Company (U.S.A.) 1998 - 2001
Fidelity Investments 1993 - 1998
Skills
Marketing Research, Marketing Strategy, Segmentation, Entrepreneurship, Cross-functional Team..., Leadership, Market Research, Relationship Management, Strategic Planning, Direct Marketing, Marketing, Competitive Analysis, Product Marketing, Email Marketing, New Business Development, Business Development, Business Strategy, Marketing Communications, Advertising, Integrated Marketing, Analysis, B2B, Marketing Analytics, Strategy, Competitive Intelligence, Customer Insight, Team Building, Customer Experience, Team Leadership, Management, Analytics, Digital Marketing, Sales, Financial Services
Education
Northeastern University 1985 — 1987
MBA, Marketing
Stonehill College 1981 — 1985
B.S., Health Care Administration
WellMed Medical Management February 2015 - Present
OptimizePM - Strategic Program Management September 2014 - February 2015
Itsa Energy, Inc. March 2014 - August 2014
USAA June 2013 - March 2014
ALAMO PMI December 2010 - December 2013
Pabst Brewing Co. May 2012 - June 2013
U.S. Army Installation Management Command February 2011 - May 2012
Pinnacle Professional Consulting December 2010 - April 2011
Alamo PMI Chapter January 2009 - December 2010
Southwest Research Institute March 2005 - December 2010
Skills
Agile Project Management, ITIL Service Management, ITIL, Program Management, PMP, Software Development, Project Portfolio..., SDLC, Requirements Analysis, Management, Enterprise Architecture, Portfolio Management, MS Project, Visio, Vendor Management, PMI, Agile Methodologies, Project Management, PMO, Integration, Process Improvement, Change Management, Operations Management, Scrum, Software Project..., Training, Certified Project..., Enterprise Software, Proposal Writing, Project Planning, Team Leadership, Leadership, Resource Management, Business Process..., IT Management, Business Process, Cross-functional Team..., Business Analysis, Business Intelligence, Information Technology, Management Consulting, Project Delivery, SharePoint, Business Development, IT Strategy, Process Engineering, Software Documentation, Governance, CRM, Risk Management
Education
Southern Methodist University 2003 — 2005
MS
Oklahoma City University 1988 — 1990
MBA
Newman University 1977 — 1980
BA
SchoolsFirst Federal Credit Union May 2014 - Present
Sandy Serva Writing and Editing January 2008 - Present
USAA December 2008 - January 2014
USAA November 2007 - December 2008
USAA September 2006 - 2007
USAA August 2005 - September 2006
USAA June 2004 - August 2005
Buyside Magazine, Adams Communications October 2002 - May 2004
Skills
Channel Management, Online Publishing, Digital Marketing, Email Marketing, Writing, Digital Strategy, Editing, Social Media, Public Relations, Creative Direction, Corporate Communications, Advertising, Blogging, Newsletters, Channel Partners, Publishing, Content Strategy, Publications, Magazines, Marketing, Copywriting, Strategy, Digital Media, Editorial, Marketing Strategy, Storytelling
Education
New York University 1977 — 1979
BFA
College of the Siskiyous
AA, English
MasterControl, Inc. March 2007 - Present
AMG IT Systems, Inc. November 2004 - March 2006
Country LIfestyle Magazine 2002 - 2003
ATX Technologies, Inc. 1997 - 2000
Simply the Best 1995 - 1996
USAA 1988 - 1995
Education
New Mexico State University 1976 — 1982
Mayfield High School 1973 — 1976
Alameda Junior High 1971 — 1973
USAA January 2015 - Present
USAA November 2011 - Present
Dreyfus Mutual Funds 2000 - 2004
Skills
Relationship Management
Education
New York University 2002 — 2004
MBA
New York University - Leonard N. Stern School of Business 2002 — 2004
MBA, Business
The University of Texas at Austin 1990 — 1994
Bachelor of Business Administration (BBA), Management Information Systems, General
USAA May 2015 - Present
University of Texas at Arlington February 2013 - Present
Ericsson April 2014 - April 2015
Open Source Architecht February 2013 - March 2014
Cleveland Clinic September 2007 - December 2009
Skills
MySQL, Programming, Data Mining, Java, Linux, R, Software Engineering, C++, C, SQL, Computational Biology, JavaScript, Visual Studio, XML, Spring Webflow, Java Spring, Pentaho, Sahi, Spring Framework, RESTful WebServices, Hibernate, J2EE Web Services, Scrum
Education
University of Colorado Health Sciences Center 2004 — 2006
Master of Science (MSc), Computer Science and Biofinformatics
St. Cloud State University - Herberger Business School 2000 — 2003
BSC, Computer Science
North South University
North South University
North South University
North South University
North South University
North South University
North South University
Unum April 2015 - Present
USAA January 2014 - March 2015
USAA August 2012 - January 2014
USAA November 2010 - August 2012
Unum July 2006 - September 2010
The Vanguard Group May 2005 - July 2006
Hamilton County Department of Education 1999 - 2001
Skills
Agile Methodologies, Software Development, SQL, Java, Microsoft SQL Server, Oracle, VB.NET, Databases, Visual Basic, Visual Studio, SDLC, DB2, CFA, Asset Allocation, Investment Manager..., Economic Research, Statistical Modeling, Business Intelligence, Business Analysis, Enterprise Software, Investment Management, Mutual Funds, Leadership, Portfolio Management, Requirements Analysis, SOA, Team Leadership, Chartered Financial..., Investments, Analysis
Education
North Carolina State University 2001 — 2005
Bs, Computer science
St. Mary's University 2012 — 2013
Master of Business Administration (MBA)
EMC 2015 - Present
EMC January 2014 - Present
USAA November 2009 - Present
USAA April 2006 - November 2009
NSTAR February 1998 - April 2006
Skills
Technology Operations..., Project Management, Strategic Planning, Executive Relationship..., Risk Mitigation, Strategic Sourcing, Contract Negotiation, Contract Management, Supplier Relationship..., Supplier Development, Strategy, Risk Management, Vendor Management, Process Improvement, Cross-functional Team..., Management, Negotiation, IT Service Management, Business Analysis, Business Process..., Business Relationship..., Leadership, Program Management, Project Planning
Education
Northeastern University 1984 — 1989
Bachelor of Science (B.S.), Finance, Management
Norfolk Southern Corporation July 2013 - Present
Norfolk Southern June 2003 - July 2013
USAA February 2002 - June 2003
Harris Publishing August 1993 - January 1997
Skills
Labor Relations, Training, Policy, Organizational..., Human Resources, Employee Relations, Arbitration, Strategic Planning, Performance Management, Leadership Development, Transportation, Workforce Planning, Team Building, Leadership
Education
Norfolk State University 1999 — 2001
BA
Virginia State University 1989 — 1993
Citibank 2010 - Present
Citi June 2007 - Present
Citigroup 2004 - 2007
USAA 2002 - 2004
Citigroup 1977 - 2003
Skills
Cross-functional Team..., Complex Systems, CRM, Enterprise Software, Banking, Vendor Management, SDLC, IT Strategy, Risk Management, PMO, Business Analysis, IT Management, Project Portfolio..., Software Project..., Process Improvement, Business Process..., Program Management, Business Continuity, Business Process..., Business Requirements, Change Management, Enterprise Architecture, Financial Services, Governance, IT Service Management, Portfolio Management, Process Engineering, Project Management, Strategy, Team Leadership
Education
New York Institute of Technology-Old Westbury 1999 — 2003
Computer Science
Arizona Conservatory for Arts and Academics June 2015 - Present
Pointe Schools July 2013 - May 2015
St. John the Baptist Episcopal Church September 2011 - December 2012
Chubb Insurance June 2006 - May 2008
Chubb & Son 2006 - May 2008
USAA May 2004 - June 2006
USAA 2004 - 2006
Target January 2003 - April 2004
Accounting Partners October 2000 - February 2004
Skills
10 Key, Customer Service, Data Entry, Interviews, Leadership, Microsoft Excel, Microsoft Office, Office Administration, Microsoft Word, Public Speaking, Teaching, Time Management, PowerPoint
Education
Northcentral University
Bachelor of Arts (B.A.), Elementary Education and Teaching
Rio Salado College 2009 — 2013
AGS, Elementary Education and Teaching
Bryman College 1997 — 1998
Certificate, Dental Assisting
Lynbrook High School 1992 — 1995
USAA July 2015 - Present
NC State University Poole College of Management August 2013 - Present
USAA May 2014 - July 2014
Ellington & Associates Insurance & Financial Services June 2009 - August 2013
Ellington & Associates Insurance & Financial Services July 2007 - June 2009
Skills
Commercial Insurance, Customer Service, Underwriting, Screen Printing, Account Management, Financial Analysis, Enterprise Risk..., Creative Problem Solving, Insurance, Microsoft Excel, Free Cash Flow, CRM, Database Administration, Business Process..., Property & Casualty..., Training, Professional Liability, Best Practices, Problem Solving, Analysis, Process Improvement, Business Analysis, Marketing, Market Research, Simulation Software, Social Skills
Education
North Carolina State University 2013 — 2015
Master of Business Administration (MBA), Finance
North Carolina State University 2003 — 2007
Bachelor of Science, Business Management; Finance, Accounting Minor
Cardinal Gibbons
USAA June 2014 - Present
VALIC November 2010 - June 2014
Great West Retirement Services November 2009 - November 2010
Prudential Financial October 2002 - October 2009
CIGNA September 2001 - October 2002
CIGNA Group Insurance November 1992 - September 2001
Skills
Retirement Plan..., Personal Financial..., Investments, Retirement Planning, Retirement, Fixed Annuities, Series 7, IRAs, Uniform Combined State..., Employee Benefits, Defined Benefit, Financial Planners, Financial Services, Personal Finance, 403 b, Finance
Education
New York University 1982 — 1986
BFA, Film & Television
Vascor June 2000 - May 2008
USAA June 1997 - June 1999
Nations Bank now Bank of America 1993 - 1998
Skills
Process Improvement, Customer Service, Team Building, Call Centers, Vendor Management
Education
Capella University 2008 — 2010
PH.D, Business Management
University of Phoenix 2005 — 2007
Masters, Business Management
Norfolk State University 1994 — 1999
Bachelors, Management Computer Information Systems
Alzheimer's Association April 2010 - Present
Alzheimer's Association January 2004 - March 2010
St. John Health System May 2003 - September 2007
Brookhaven Hospital (Mental Health Hospital) 2003 - 2004
WilTel Communications 1999 - 2003
Williams Communications 1999 - 2003
First Data Resources 1994 - 1999
USAA 1990 - 1994
Skills
Non-profits, Psychotherapy, Public Speaking, Program Management, Program Development, Training, Community Outreach, Volunteer Management, Grant Writing, Leadership Development, Strategic Planning, Healthcare, Staff Development, Team Building, Supervisory Skills, Event Management, Family Therapy, Nonprofits, Public Relations, Group Therapy, Event Planning, Mental Health, Community Development, Customer Service, Media Relations, Research, Newsletters, Social Services, Organizational..., Grants, Policy, Workshop Facilitation, Case Management, Case Managment, Board Development
Education
Northeastern State University 1997 — 1999
MS, Counseling Psychology
Oral Roberts University 1983 — 1988
BA, English Literature, Journalism, Music
University of Aberdeen 1986 — 1987
Undergraduate studies, English, Scottish & Irish Literature
Katalytic November 2003 - December 2012
USAA November 1998 - July 2002
Hydramate/Soloflo January 1998 - June 2001
C-5 Privatization and Realignment Office, USAF July 1995 - August 1998
Headquarters Materiel Command, USAF August 1993 - June 1995
Advanced Tactical Figher Program Office, USAF July 1989 - July 1993
Air Force Plant Representative, The Boeing Company July 1985 - June 1989
Air Force Weapons Laboratory, USAF April 1981 - June 1985
Skills
Strategic Planning, Team Building, Operations Management, Product Development, Project Management, Microsoft Office, Risk Management, Engineering, Cross-functional Team..., Project Planning, Business Process..., Change Management, Wireless, Business Development, PMO, Visio, MS Project, Vendor Management, Business Process..., Contract Negotiation, CCTV, Surveillance, Physical Security
Education
Defense Systems Management College 1995 — 1995
Advanced Program Management
Seattle University 1984 — 1989
Masters, Business Administration
Northeastern University 1977 — 1980
Bachelor of Science, Mechanical Engineering
Profiles of Santa Cruz
Rogers High School
USAA Underwriting DirectorHanover InsuranceJanuary 1987 - April 2000
John Hancock Property & Casualty (formerly Hanseco) December 1980 - January 1987
Skills
Property & Casualty..., Underwriting, Insurance, Casualty, General Insurance, Liability, Risk Management, CPCU, Loss Mitigation, Commercial Lines, Professional Liability, Reinsurance, Umbrella Insurance, Workers Compensation
Education
Northeastern University 1980 — 1985
Business, Management
Matignon HS
Chubb Insurance April 2014 - Present
Chubb September 2011 - April 2014
USAA August 2009 - September 2011
USAA September 2008 - August 2009
Nova Information Systems/Elavon December 2007 - August 2008
Skills
Insurance, Claim, Analysis, Management, Program Management, Property & Casualty..., Accounting, Risk Management, Underwriting, Negotiation, Financial Analysis, Policy, Microsoft Excel, Customer Service, Microsoft Office, Process Improvement, Credit, Banking, Financial Risk, Claims Resolution, Liability, Claim Investigation, Subrogation, Claims Handling, Operations Management, Commercial Insurance, Property Damage, Reinsurance, Claims Management, Credit Cards, Payments, Training, Property Claims, Finance, Auditing, Public Speaking, Legal Liability, Time Management, PowerPoint, Microsoft Word, Certified Fraud Examiner
Education
Tidewater Community College 2010 — 2011
Certificate, Accounting
Utica College 2007 — 2008
MBA, Economic Crime and Fraud Management
Niagara University 1998 — 2002
Bachelor of Science, Business Logistics
USAA 2015 - Present
Citi July 2014 - March 2015
Wells Fargo Home Mortgage February 2013 - April 2014
PROMONTORY FINANCIAL GROUP/SEG 2011 - 2013
JPMorgan Chase 2009 - 2011
Option One Mortgage 2006 - 2008
First Meridian Mortgage Corporation 2003 - 2006
Magnum Trust Bank 1997 - 2001
Skills
Small Business Lending, Commercial Lending, Banking, Credit, Commercial Banking, Loans, Credit Cards, Retail Banking, SBA, Portfolio Management, Credit Analysis, Relationship Management, Consumer Lending, Lines Of Credit, Asset Based Lending, Mortgage Banking, Credit Risk, Loan Origination, Underwriting
Education
Northeastern University 2012 — 2014
Master of Business Administration (M.B.A.), Corporate Finance and International Business, 3.0
University of Ilorin 1995 — 1999
Bachelor of Science (BS), Business Psychology
USAA January 1990 - Present
USAA January 1990 - September 2009
United Services Automobile Association January 1990 - January 2009
Landmark Communications January 1987 - January 1989
Sentara Nursing Home January 1979 - January 1987
Education
Norfolk State University 1973 — 1977
BS, ACCOUNTING
Norfolk State University
Bachelor of Science Degree, Accounting
ACF Research and Consulting July 2012 - Present
EMC November 2011 - June 2012
AEGON Investment Management July 2008 - April 2011
OMFN 2007 - 2008
USAA 2004 - 2006
AIG American General 1995 - 2003
Chalke Inc 1992 - 1995
Skills
ALM, Derivatives, Hedging, Quantitative Analytics, Equity Derivatives, Financial Risk, Risk Management, Market Risk, Quantitative Finance, Portfolio Management, Fixed Income, Capital Markets, Financial Modeling, VBA, Options, Enterprise Risk..., Valuation, Hedge Funds, Investments, Equities, Investment Banking, Actuarial Science, Bloomberg, Financial Services, FX Options, Credit Risk, Asset Management, Insurance, Economic Capital, Trading, Credit Derivatives
Education
New York University 1981 — 1985
BS, Physics
AB May 2015 - Present
USAA July 2014 - October 2014
QSSI December 2013 - July 2014
Freddie Mac September 2012 - December 2013
Freddie Mac January 2012 - September 2012
Freddie Mac June 2010 - January 2012
North Carolina A&T State University August 2009 - May 2010
North Carolina A&T State University January 2007 - May 2010
JPMorgan Chase June 2009 - August 2009
Highmark, Sales and Marketing Group Services May 2008 - August 2008
Skills
Information Security, Security, Testing, Unix, HTML, Microsoft Office, Windows 7, Technical Support, Quality Center, Data Privacy, Data Analysis, Privacy Compliance, Privacy Regulations, SharePoint, ClearQuest, Access, HP Quality Center, Oracle Identity Manager, MAC-Request, SDLC, Help Desk Support, Quality Assurance, Tivoli Access Manager, Tivoli Identity Manager, Oracle CRM, Troubleshooting, Analysis, Visio, Regression Testing, User Acceptance Testing, System Integration..., Smoke Testing, Manual Testing, Software Documentation, Computer Security, Test Planning, Unix Shell Scripting, Leadership, Symantec Data Loss...
Education
North Carolina Agricultural and Technical State University 2006 — 2010
BS, Computer Science
keystone oaks high school 2002 — 2006
USAA January 2007 - Present
Verizon Online March 2006 - December 2006
Education
Norfolk State University 1999 — 2006
Bachelor of Science, Mass Communications
USAA November 2005 - Present
MFS Investment Management February 1996 - April 2004
John Hancock Life Insurance Company (U.S.A.) October 1995 - February 1997
Skills
Banking, Call Centers, Credit, Financial Services, Insurance, Investments, Mutual Funds, Finance, Loans, Series 63, Series 7
Education
Northeastern University
MiddleOak January 2005 - Present
Great American Insurance September 1984 - December 2004
Great American Insurance 1984 - 2004
USAA 1978 - 1984
US Army 1975 - 1977
Skills
Property & Casualty..., Underwriting, Casualty, Liability, Casualty Insurance, Commercial Lines, Claim, Inland Marine, Umbrella Insurance, Professional Liability, General Insurance, Legal Liability, Brokers, Insurance, Claims Management
Education
University of TX at San Antonio 1977 — 1978
Education
Niagara University 1968 — 1972
BS, Travel & Tourism
USAA May 2014 - Present
USAA March 2012 - Present
USAA June 2010 - March 2012
Chubb Insurance September 2000 - May 2010
Chubb Insurance March 1998 - September 2000
QVC October 1988 - March 1998
Skills
Insurance Claims, Business Analysis, Call Center, User Acceptance Testing, Business Requirements, Property & Casualty..., Testing, Performance Management, Requirements Gathering, Claims, Insurance, Call Centers, Claim, General Insurance, Management, SDLC, Training
Education
Norfolk State University
Bachelor of Science, Interdisciplinary Studies - Concentration Music Media
USAA January 2015 - Present
USAA January 2014 - Present
NMSU AITP January 2013 - December 2013
Academic Research Center NMSU: Administration and Finance November 2012 - December 2013
GE Healthcare May 2013 - August 2013
Young Women in Computing January 2010 - October 2012
GE Healthcare May 2012 - August 2012
Skills
Java, JavaScript, Programming, Leadership, PHP, Oracle Application..., CSS, HTML, Database Design, Visio, Microsoft SQL Server, Security, Data Analysis, Python, Information Security, Microsoft Office, Oracle SQL Developer, Networking, ASP, Dreamweaver, WordPress, IBM Mainframe, DB2, JCL, RDz
Education
New Mexico State University 2009 — 2013
Bachelor's of Business Administration, Information Systems
Diploma Los Lunas High School 2005 — 2009
Great Hearts Academies January 2015 - Present
Great Hearts Academies September 2014 - January 2015
Great Hearts Academies August 2014 - September 2014
Methodist Healthcare Ministries January 2009 - August 2013
USAA January 2008 - January 2009
Nordstrom June 2006 - July 2007
Cendant Timeshare Resort Group May 2004 - May 2006
Pat O'Brien's Bar Inc. September 1998 - May 2004
Skills
Human Resources, SPHR, Leadership Development, New Hire Orientations, Employee Relations, HR Policies, Workers Compensation, DISC, Public Speaking, Interviews, Conflict Resolution, Onboarding, Deferred Compensation, Employee Training, Organizational..., Recruiting, College Recruiting, Applicant Tracking..., Career Development, Talent Acquisition, Succession Planning, Workforce Planning, Resume Writing, Organizational..., Training, Policy, Personnel Management, Performance Management, Workshop Facilitation, Talent Management, Employee Engagement, Coaching, Executive Coaching, Team Building, HR Consulting, Career Counseling, Leadership, Technical Recruiting, Temporary Staffing, Employee Benefits, Program Development, Temporary Placement, Facilitation, FMLA, Internet Recruiting, Benefits Administration, Employee Recognition, Staff Development, Executive Search, Taleo
Education
Nicholls State University 1998 — 2000
Master, Business Administration
Nicholls State University 1992 — 1996
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Federal Seminars & ChFEBC ℠, Inc January 2010 - October 2013
T. Rowe Price January 2008 - January 2010
Wellpoint/Anthem Blue Cross Blue Shield May 2008 - September 2008
California State Automobile Association January 2004 - January 2008
USAA January 2002 - January 2004
Skills
Typing (40 wpm), Microsoft Office Suite, Adobe Acrobat, Policy & Procedure..., Problem Solving, Time Management, Professional..., Claims Administration, Policy Coverage Quoting, Account Documentation, Analytical Reasoning, Benefits Negotiation, Policy, Microsoft Office, Program Management, Sales
Education
New Mexico State University 1984 — 1989
B.B.A, Finance
USAA September 2013 - Present
USAA June 2013 - August 2013
University of Miami 2007 - 2012
University of Miami, Miller School of Medicine 2006 - 2007
Occidental Petroleum of Qatar 1994 - 2003
Skills
Organizational..., Leadership Development, Change Management, HRIS, Business Strategy, Talent Management, Technical Recruiting, Career Development, Performance Management, Conflict Resolution, Engaging Public Speaker, Coaching, Employee Relations, Human Resources
Education
University of the Incarnate Word 2012 — 2013
Bachelor of Arts (B.A.), Organizational Development
New Mexico State University 2004 — 2006
Associate's degree, Business
Clydebank College, Scotland 1992 — 1994
HND, Sevice Sector Management
POSH SALON October 2005 - Present
USAA September 2005 - January 2007
SECURITY SERVICE INVESTMENT GROUP September 2003 - September 2004
American Express Financial Advisors August 2002 - September 2003
U.S January 1993 - August 2002
Education
Northeastern State University 1996 — 1998
Bachelor of Business Administration (BBA), Marketing
University of Texas San Antonio
USAASA January 2008 - Present
USAA January 2008 - Present
New Mexico State University 2006 - 2007
Education
New Mexico State University 2003 — 2007
Bachelor of Business Administration, Information Systems
USAA August 2008 - Present
Southwest Aggregate, Inc. March 2000 - August 2008
Skills
Insurance Sales, Problem Solving, Client Billing, Accounts Payable, Accounts Receivable, Account Management, Bank Reconciliation, Membership Relations, Office Management, Accounting for Small..., Front Office, Microsoft Office 2007, Microsoft Excel, Escrow, Health Insurance, Customer Service, Handle Confidential..., High Level Of..., Outlook, Positive Work...
Education
Northern Arizona University
Bachelor of Science, Management
USAA January 2008 - April 2011
Education
New Mexico State University 2004 — 2007
BBA, Information Systems
USAA July 2013 - Present
Security Forces, Inc 2007 - 2009
United States Air Force 2000 - 2006
Skills
Security, Leadership, Java, System Administration, Freight, Security Clearance, Military, Military Experience, Team Leadership, Microsoft Office, Training, Operational Planning, Defense, Physical Security, Government
Education
North Carolina Agricultural and Technical State University 2009 — 2013
B.S, Electronic Computer Technology, IT, 3.69
USAA July 2011 - Present
Skills
Retail Management, Insurance Claims, Risk Management, Supplemental Insurance
Education
New Mexico State University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Finance, General
Northeastern State University 2013 - 2013
HSBC Card Services March 1996 - September 2010
Metris March 1996 - September 2010
Metris Companies March 1996 - September 2010
USAA 1991 - 1996
Education
Northeastern State University 2010 — 2013
Healthcare Administration
USAA February 2015 - Present
Accenture - NationStar Mortgage January 2013 - February 2015
Accenture - Citi October 2012 - January 2013
Wells Fargo Home Mortgage June 2009 - September 2012
Washington Mutual October 2007 - January 2009
Skills
Credit Analysis, Customer Satisfaction, Credit Risk, Strategic Financial..., Leadership, Loans, Mortgage Lending, Financial Risk
Education
North Carolina Central University 1997 — 2004
Bachelor of Business Administration (B.B.A.), Finance, General
USAA October 2010 - Present
Skills
Insurance, Leadership, Property, Sales
Education
North Dakota State University 1991 — 1995
Bachelor of Applied Science (B.A.Sc.)
Northwestern College
Doctor of Chiropractic, Chiropractic
Assurant Employee Benefits January 2014 - Present
USAA June 2012 - October 2013
Raymond James Financial Inc. September 2009 - February 2011
AlliedBarton Security Services May 2007 - June 2009
Securitas May 2006 - May 2007
Securitas January 2003 - September 2004
Financial Database Services February 2002 - August 2002
United States Marine Corps August 1997 - May 2001
Skills
•Proficient in Windows..., •Proficient in CCTV..., •Experienced in..., •Competitive Edge..., •Brady Tiscor..., •Sicso Fast Pass..., •DM Net View, •Cross Match ID 500..., •Fast keyboarding skills, Access, Training, Leadership, Risk Management, Human Resources, Security, Insurance, Analysis, Policy
Education
University of South Florida-St. Petersburg Campus 2010 — 2012
Bachelor of Arts (B.A.), Criminology
North Hennepin Community College 2005 — 2009
Associate of Science (A.S.), Health and Physical Education/Fitness
USAA May 2003 - Present
Education
UC Berkeley 2001 — 2003
MBA, Finance, General
NYU 1997 — 2001
BS, Finance, General
USAA 2013 - 2013
First Source February 2012 - September 2012
Skills
Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Underwriting, Health Insurance, Claim, Liability, Casualty, Legal Liability, Commercial Lines, Claims Management
Education
University of Phoenix 2010 — 2011
Psychology
Northeastern Junior College 2007 — 2009
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
USAA July 2014 - Present
CARTRIDGE SOLUTIONS February 2011 - July 2014
IZOD August 2009 - February 2011
Skills
Customer Service, Management, Leadership, Microsoft Excel, Strategic Planning, Project Management, Process Improvement
Education
Northern Arizona University 2010 — 2014
Bachelor of Science (B.S.), Criminal Justice and Corrections
USAA Insurance AdjusterDirect General CorporationApril 2012 - August 2013
US Army Military Personnel April 2005 - April 2013
Skills
Customer Service, Property, Negotiation, Outlook, General Insurance, Claim, Liability, Research
Education
North Lake College 2009 — 2011
Associate of Arts and Sciences (AAS), Business Administration and Management, General
USAA Sr Membership Specialist/MLOArizona Federal Credit UnionAugust 1987 - August 2015
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Sales, Strategic Planning, Leadership, Project Management, Microsoft Word, Public Speaking
Education
Northern Arizona University 1984 — 1986
Bachelor's degree, Psychology