USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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USAA Employees
Employee
Years
Job
Industry
Joe Gamez Joe Gamez's USAA Experience 2000 - 2007
Job VP/ Wealth Advisor at Revolution Weatlh Management
Industry Financial Services
Experience
Revolution Weatlh Management May 2012 - Present
Capital One Financial Advisors January 2011 - May 2012
JPMorgan Chase May 2007 - December 2010
USAA 2000 - 2007
Skills
Retirement Planning, Wealth Management, Series 7, Series 63, Asset Allocation, Portfolio Management, Asset Management, Series 65, Investment Advisory, Mutual Funds, Life & Health Insurance..., Investment Strategies
Education
Our Lady of the Lake University
Bachelor of Arts (B.A.), Philosophy
Somerset High School
Revolution Weatlh Management May 2012 - Present
Capital One Financial Advisors January 2011 - May 2012
JPMorgan Chase May 2007 - December 2010
USAA 2000 - 2007
Skills
Retirement Planning, Wealth Management, Series 7, Series 63, Asset Allocation, Portfolio Management, Asset Management, Series 65, Investment Advisory, Mutual Funds, Life & Health Insurance..., Investment Strategies
Education
Our Lady of the Lake University
Bachelor of Arts (B.A.), Philosophy
Somerset High School
Denise Vidal Davis, MBA Denise Vidal Davis, MBA's USAA Experience July 2009 - Present
Job Mortgage Underwriting Manager at USAA
Industry Financial Services
Experience
USAA July 2009 - Present
Gonzaba Medical Group November 2008 - June 2009
Skills
Risk Management, Customer Service, Banking, Microsoft Excel, Leadership, Process Improvement, Analysis, Credit, Management, SAR, Veterans Administration
Education
Our Lady of the Lake University
Master of Business Administration (M.B.A.), Healthcare Administration
Texas Tech University
Bachelor's of Science degree, Geology/Earth Science, General
The University of Texas at San Antonio
Bachelor's of Science, Biology, General
USAA July 2009 - Present
Gonzaba Medical Group November 2008 - June 2009
Skills
Risk Management, Customer Service, Banking, Microsoft Excel, Leadership, Process Improvement, Analysis, Credit, Management, SAR, Veterans Administration
Education
Our Lady of the Lake University
Master of Business Administration (M.B.A.), Healthcare Administration
Texas Tech University
Bachelor's of Science degree, Geology/Earth Science, General
The University of Texas at San Antonio
Bachelor's of Science, Biology, General
Harvey Bialk, MBA Harvey Bialk, MBA's USAA Experience May 2015 - Present
Job Sr. Program Manager Innovation at USAA
Industry Banking
Experience
USAA May 2015 - Present
USAA Federal Savings Bank May 2013 - Present
USAA Property and Casualty Company October 2010 - May 2013
USAA June 2007 - September 2010
California Partnership to End Domestic Violence May 2006 - July 2007
USAA January 2005 - May 2006
Skills
Customer Service, Insurance, Excel, Customer Relations, Word, Microsoft Word, Process Improvement, Microsoft Excel, Program Management, Management, Training, Change Management, Risk Management, Six Sigma, Underwriting, Leadership, Strategy, Analysis, Team Building, Strategic Planning
Education
The University of Texas at Austin 2014 — 2014
Innovation Certificate, IC2 Institute
Our Lady of the Lake University 2010 — 2012
MBA, Management, 4.0
University of Colorado at Boulder 2000 — 2004
BA, Communication
University of Colorado Boulder 2000 — 2004
Chancellor's Leadership Certificate
USAA May 2015 - Present
USAA Federal Savings Bank May 2013 - Present
USAA Property and Casualty Company October 2010 - May 2013
USAA June 2007 - September 2010
California Partnership to End Domestic Violence May 2006 - July 2007
USAA January 2005 - May 2006
Skills
Customer Service, Insurance, Excel, Customer Relations, Word, Microsoft Word, Process Improvement, Microsoft Excel, Program Management, Management, Training, Change Management, Risk Management, Six Sigma, Underwriting, Leadership, Strategy, Analysis, Team Building, Strategic Planning
Education
The University of Texas at Austin 2014 — 2014
Innovation Certificate, IC2 Institute
Our Lady of the Lake University 2010 — 2012
MBA, Management, 4.0
University of Colorado at Boulder 2000 — 2004
BA, Communication
University of Colorado Boulder 2000 — 2004
Chancellor's Leadership Certificate
Ernest Silva II, MBA, Doctoral Candidate's USAA Experience January 2014 - Present
Job Adjuster at USAA
Industry Management Consulting
Experience
USAA January 2014 - Present
The Soccer Factory May 2012 - December 2013
Our Lady of the Lake University August 2009 - August 2013
Our Lady of the Lake University August 2009 - December 2010
Andy Roddick tennis foundation August 2008 - May 2010
Homer's backyard bbq May 2006 - November 2007
Skills
Management, Newspapers, Higher Education, Public Speaking, Teaching, Research, Event Planning, Social Media, Fundraising, Tennis, Coaching, Editing, Spanish, Nonprofits, Community Outreach, Leadership Development, Sports, Staff Development, Curriculum Design, Sports Management, Program Development
Education
Our Lady of the Lake University 2012 — 2014
Master of Business Administration (M.B.A.), Finance, General
Our Lady of the Lake University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
USAA January 2014 - Present
The Soccer Factory May 2012 - December 2013
Our Lady of the Lake University August 2009 - August 2013
Our Lady of the Lake University August 2009 - December 2010
Andy Roddick tennis foundation August 2008 - May 2010
Homer's backyard bbq May 2006 - November 2007
Skills
Management, Newspapers, Higher Education, Public Speaking, Teaching, Research, Event Planning, Social Media, Fundraising, Tennis, Coaching, Editing, Spanish, Nonprofits, Community Outreach, Leadership Development, Sports, Staff Development, Curriculum Design, Sports Management, Program Development
Education
Our Lady of the Lake University 2012 — 2014
Master of Business Administration (M.B.A.), Finance, General
Our Lady of the Lake University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Audry Valles Audry Valles's USAA Experience March 2015 - Present
Job Strategy and Planning Manager at USAA
Industry Banking
Experience
USAA March 2015 - Present
USAA November 2013 - March 2015
USAA September 2012 - November 2013
USAA January 2009 - September 2012
UTHSCSA June 2006 - May 2007
Skills
Operational Risk, Property & Casualty..., Mortgage Banking, Consumer Lending, Customer Service, Finance, Process Improvement, Project Management, Risk Management, Strategic Planning, Strategy, Analysis, Operations Management
Education
Walden University 2009 — 2012
Master of Business Administration (MBA), Risk Management
Our Lady of the Lake University 2002 — 2006
Bachelor of Arts (BA), Philosophy and Religious Studies
USAA March 2015 - Present
USAA November 2013 - March 2015
USAA September 2012 - November 2013
USAA January 2009 - September 2012
UTHSCSA June 2006 - May 2007
Skills
Operational Risk, Property & Casualty..., Mortgage Banking, Consumer Lending, Customer Service, Finance, Process Improvement, Project Management, Risk Management, Strategic Planning, Strategy, Analysis, Operations Management
Education
Walden University 2009 — 2012
Master of Business Administration (MBA), Risk Management
Our Lady of the Lake University 2002 — 2006
Bachelor of Arts (BA), Philosophy and Religious Studies
Elizabeth Luna's USAA Experience September 2003 - October 2004
Job Marketing director at Southwest General Hospital
Industry Marketing and Advertising
Experience
Southwest General Hospital July 2011 - Present
ED * Real Estate Ventures, LLC October 2004 - Present
South San Antonio Chamber of Commerce July 2011 - December 2012
San Antonio Metropolitan Health District May 2010 - July 2011
Humana April 2007 - April 2010
NSHMBA 2009 - 2010
KGB Texas July 2006 - April 2007
Elizabeth Luna December 2004 - July 2006
USAA September 2003 - October 2004
USAA 1994 - 2004
Skills
Media Relations, Public Relations, Press Releases, Corporate Communications, Fundraising, Event Planning, Real Estate, Real Estate Development, Marketing, Nonprofits, Advertising, Leadership, Entrepreneurship, Budgets, Community Outreach, Customer Service, Editing, Team Building, Small Business, Community Development, Non-profits, Healthcare, Strategy, Strategic Planning, Event Management, Management, Market Research, Marketing Communications, Research, Public Speaking, Social Media, Social Media Marketing, Sales, Time Management, Analysis, Marketing Strategy, Social Networking, Publicity, Online Marketing, Email Marketing, Market Planning
Education
Our Lady of the Lake University 2001 — 2012
Masters, Business Administration
The University of Texas at San Antonio 1996 — 1999
BA, Communications - Public Relations
San Antonio College 1992 — 1996
AAS, Radio/TV/Film
Oliver Wendell Holmes High School 1989 — 1992
High School
Southwest General Hospital July 2011 - Present
ED * Real Estate Ventures, LLC October 2004 - Present
South San Antonio Chamber of Commerce July 2011 - December 2012
San Antonio Metropolitan Health District May 2010 - July 2011
Humana April 2007 - April 2010
NSHMBA 2009 - 2010
KGB Texas July 2006 - April 2007
Elizabeth Luna December 2004 - July 2006
USAA September 2003 - October 2004
USAA 1994 - 2004
Skills
Media Relations, Public Relations, Press Releases, Corporate Communications, Fundraising, Event Planning, Real Estate, Real Estate Development, Marketing, Nonprofits, Advertising, Leadership, Entrepreneurship, Budgets, Community Outreach, Customer Service, Editing, Team Building, Small Business, Community Development, Non-profits, Healthcare, Strategy, Strategic Planning, Event Management, Management, Market Research, Marketing Communications, Research, Public Speaking, Social Media, Social Media Marketing, Sales, Time Management, Analysis, Marketing Strategy, Social Networking, Publicity, Online Marketing, Email Marketing, Market Planning
Education
Our Lady of the Lake University 2001 — 2012
Masters, Business Administration
The University of Texas at San Antonio 1996 — 1999
BA, Communications - Public Relations
San Antonio College 1992 — 1996
AAS, Radio/TV/Film
Oliver Wendell Holmes High School 1989 — 1992
High School
Jacqueline Pulsipher Jacqueline Pulsipher's USAA Experience September 1987 - May 2010
Job Business Analyst
Industry Information Technology and Services
Experience
TEKsystems September 2011 - September 2012
USAA September 1987 - May 2010
Skills
Business Process..., Business Analysis, Project Management, Root Cause Analysis, Process Improvement, Program Management, Business Process, Vendor Management, Change Management, Project Portfolio..., Call Center, Process Engineering, Business Requirements, SDLC, Requirements Gathering
Education
Our Lady of the Lake University 2004 — 2011
MBA, Management
University of the Incarnate Word 1993 — 2003
BBA, Business Administration/Marketing
TEKsystems September 2011 - September 2012
USAA September 1987 - May 2010
Skills
Business Process..., Business Analysis, Project Management, Root Cause Analysis, Process Improvement, Program Management, Business Process, Vendor Management, Change Management, Project Portfolio..., Call Center, Process Engineering, Business Requirements, SDLC, Requirements Gathering
Education
Our Lady of the Lake University 2004 — 2011
MBA, Management
University of the Incarnate Word 1993 — 2003
BBA, Business Administration/Marketing
Grace Rodriguez-Elliott Grace Rodriguez-Elliott's USAA Experience March 1997 - July 2005
Job Vice President, Market Manager at Broadway Bank
Industry Financial Services
Experience
Broadway Bank August 2007 - Present
Investment Professionals, Inc. August 2006 - August 2007
USAA March 1997 - July 2005
Skills
Team Leadership, Strategic Financial..., Process Improvement, Microsoft Office, Public Relations, Outlook, Small Business Lending, Project Management, Operations Management, PowerPoint, Branch Management, Business Development, Non-profit Board..., Retail Banking, Consumer Lending, Staff Development, Coaching Staff, Sales&Marketing, Marketing Strategy, Credit, Loan Origination, Commercial Lending, Financial Planning, Financial Services
Education
Our Lady of the Lake University
Thomas Jefferson High School
Broadway Bank August 2007 - Present
Investment Professionals, Inc. August 2006 - August 2007
USAA March 1997 - July 2005
Skills
Team Leadership, Strategic Financial..., Process Improvement, Microsoft Office, Public Relations, Outlook, Small Business Lending, Project Management, Operations Management, PowerPoint, Branch Management, Business Development, Non-profit Board..., Retail Banking, Consumer Lending, Staff Development, Coaching Staff, Sales&Marketing, Marketing Strategy, Credit, Loan Origination, Commercial Lending, Financial Planning, Financial Services
Education
Our Lady of the Lake University
Thomas Jefferson High School
David Ybanez MBA, PMP David Ybanez MBA, PMP's USAA Experience 2000 - 2002
Job Manager, Energy Practice at Wipro Technologies
Industry Financial Services
Experience
Wipro Technologies August 2013 - Present
OpenLink Financial 2009 - August 2013
Allegro Development 2007 - 2009
USAA 2000 - 2002
Skills
Requirements Analysis, Requirements Gathering, Trading Systems, Commodity Markets, ETRM, Business Analysis, Project Management, Risk Management, Business Process, SDLC, Business Intelligence, Integration, IT Strategy
Education
Our Lady of the Lake University 1999 — 2001
MBA, Electronic Commerce
Our Lady of the Lake University 1994 — 1996
BA, Computer Information Systems
San Antonio College 1994 — 1996
AAS, Computer Programming
Wipro Technologies August 2013 - Present
OpenLink Financial 2009 - August 2013
Allegro Development 2007 - 2009
USAA 2000 - 2002
Skills
Requirements Analysis, Requirements Gathering, Trading Systems, Commodity Markets, ETRM, Business Analysis, Project Management, Risk Management, Business Process, SDLC, Business Intelligence, Integration, IT Strategy
Education
Our Lady of the Lake University 1999 — 2001
MBA, Electronic Commerce
Our Lady of the Lake University 1994 — 1996
BA, Computer Information Systems
San Antonio College 1994 — 1996
AAS, Computer Programming
Elisandra Quiros Elisandra Quiros's USAA Experience July 2007 - Present
Job Injury Adjuster at USAA
Industry Insurance
Experience
USAA July 2007 - Present
Fred Loya Insurance January 2002 - May 2007
Skills
Insurance, Leadership, Customer Service, Management, Claim, Policy, Sales, Training, Marketing, Process Improvement, Public Speaking, Strategic Planning, Team Building, Time Management
Education
Our Lady of the Lake University 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
Texas A&M University San Antonio 2005 — 2008
Bachelor of Business Administration (B.B.A.), Management
USAA July 2007 - Present
Fred Loya Insurance January 2002 - May 2007
Skills
Insurance, Leadership, Customer Service, Management, Claim, Policy, Sales, Training, Marketing, Process Improvement, Public Speaking, Strategic Planning, Team Building, Time Management
Education
Our Lady of the Lake University 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
Texas A&M University San Antonio 2005 — 2008
Bachelor of Business Administration (B.B.A.), Management
Derrick Hawkins, MBA, ABD Derrick Hawkins, MBA, ABD's USAA Experience 1993 - 1997
Job Vice President and Risk Asset Review Senior Examiner at Wells Fargo
Industry Banking
Experience
Wells Fargo June 2014 - Present
Wells Fargo July 2012 - June 2014
Wells Fargo September 2008 - July 2012
Wells Fargo March 2006 - September 2008
Wells Fargo November 2003 - March 2006
Wells Fargo January 2000 - November 2003
USAA 1993 - 1997
Skills
Credit, Banking, Loans, Portfolio Management, Financial Risk, Credit Analysis, Strategy, Commercial Banking, Commercial Lending, Team Leadership, Mortgage Lending, Credit Risk, Risk Management, Underwriting, Negotiation, Management, Financial Analysis, Asset Based Lending, Private Banking, Insurance, Financial Reporting, Cash Flow, Working Capital..., Mentoring New Hires, Auditing, Financial Accounting, Property & Casualty..., Lines Of Credit, Trade Finance, Situational Leadership, Internal Communications, Team Mentoring, Business Acumen, Cost Accounting, Management Accounting, SBA 504, Cash Flow Lending, Business Networking, Conflict Management, Servant Leadership, US GAAP, Risk, Loan Portfolio Analysis, Transformational..., Tax Analysis, Quantitative Risk..., Forecasting, Finance, Cash Management, Commercial Mortgages
Education
Our Lady of the Lake University
PhD
Our Lady of the Lake University
MBA
The University of Texas at San Antonio
BBA
Holmes High School 1988 — 1992
PAT M. NEFF
Wells Fargo June 2014 - Present
Wells Fargo July 2012 - June 2014
Wells Fargo September 2008 - July 2012
Wells Fargo March 2006 - September 2008
Wells Fargo November 2003 - March 2006
Wells Fargo January 2000 - November 2003
USAA 1993 - 1997
Skills
Credit, Banking, Loans, Portfolio Management, Financial Risk, Credit Analysis, Strategy, Commercial Banking, Commercial Lending, Team Leadership, Mortgage Lending, Credit Risk, Risk Management, Underwriting, Negotiation, Management, Financial Analysis, Asset Based Lending, Private Banking, Insurance, Financial Reporting, Cash Flow, Working Capital..., Mentoring New Hires, Auditing, Financial Accounting, Property & Casualty..., Lines Of Credit, Trade Finance, Situational Leadership, Internal Communications, Team Mentoring, Business Acumen, Cost Accounting, Management Accounting, SBA 504, Cash Flow Lending, Business Networking, Conflict Management, Servant Leadership, US GAAP, Risk, Loan Portfolio Analysis, Transformational..., Tax Analysis, Quantitative Risk..., Forecasting, Finance, Cash Management, Commercial Mortgages
Education
Our Lady of the Lake University
PhD
Our Lady of the Lake University
MBA
The University of Texas at San Antonio
BBA
Holmes High School 1988 — 1992
PAT M. NEFF
Erika Hernandez Guillory Erika Hernandez Guillory's USAA Experience August 2000 - September 2011
Job Health Care Consultant
Industry Insurance
Experience
Health Insurance for All Ages-Erika G Insurance Agency LLC January 2013 - Present
Alamo Colleges September 2014 - Present
Mary Kay Inc. October 2011 - Present
Farmers Insurance Group of Companies March 2012 - December 2012
State Farm Insurance October 2011 - March 2012
USAA August 2000 - September 2011
Countrywide Home Loans January 1998 - July 2000
Skills
Term Life Insurance, Mortgage Lending, Fixed Annuities, Insurance, Health Insurance, Underwriting, Life Insurance, Disability Insurance, Long-term Care, Financial Services, Whole Life, Medicare Advantage, Retirement Planning, Small Business, Customer Service, Sales, Retirement, Investments, General Insurance, Marketing, Professional Liability
Education
Our Lady of the Lake University 2008 — 2010
MBA, Management
The University of Texas at San Antonio
BS, Biology
Health Insurance for All Ages-Erika G Insurance Agency LLC January 2013 - Present
Alamo Colleges September 2014 - Present
Mary Kay Inc. October 2011 - Present
Farmers Insurance Group of Companies March 2012 - December 2012
State Farm Insurance October 2011 - March 2012
USAA August 2000 - September 2011
Countrywide Home Loans January 1998 - July 2000
Skills
Term Life Insurance, Mortgage Lending, Fixed Annuities, Insurance, Health Insurance, Underwriting, Life Insurance, Disability Insurance, Long-term Care, Financial Services, Whole Life, Medicare Advantage, Retirement Planning, Small Business, Customer Service, Sales, Retirement, Investments, General Insurance, Marketing, Professional Liability
Education
Our Lady of the Lake University 2008 — 2010
MBA, Management
The University of Texas at San Antonio
BS, Biology
Cynthia Combs Cynthia Combs's USAA Experience March 1990 - Present
Job Senior Vice President at USAA
Industry Financial Services
Experience
USAA March 1990 - Present
Skills
Executive Management, Financial Modeling, Series 7, Insurance, Wealth Management, Financial Services, Asset Allocation, Asset Management, Business Analysis, Banking, Business Process..., Business Intelligence, Change Management, CRM, Corporate Finance, Credit, Finance, Financial Advisory, Financial Analysis, Financial Risk, Governance, Investment Advisory, Investment Strategies, Leadership, Loans, Management, Investments, Mutual Funds, Portfolio Management, Process Improvement, Program Management, Relationship Management, Risk Management, Strategic Planning, Strategy, Vendor Management, Project Portfolio...
Education
Stanford University Graduate School of Business 2010 — 2010
Leading Change and Organizational Renewal
University of Pennsylvania - The Wharton School 2000 — 2000
Insurance Executive Development Program
University of Virginia Darden School of Business 1997 — 1997
Darden Executive Education Program in Leadership
Our Lady of the Lake University 1993 — 1995
MBA, Finance
Stephen F. Austin State University 1971 — 1973
BA, English, Political Science
USAA March 1990 - Present
Skills
Executive Management, Financial Modeling, Series 7, Insurance, Wealth Management, Financial Services, Asset Allocation, Asset Management, Business Analysis, Banking, Business Process..., Business Intelligence, Change Management, CRM, Corporate Finance, Credit, Finance, Financial Advisory, Financial Analysis, Financial Risk, Governance, Investment Advisory, Investment Strategies, Leadership, Loans, Management, Investments, Mutual Funds, Portfolio Management, Process Improvement, Program Management, Relationship Management, Risk Management, Strategic Planning, Strategy, Vendor Management, Project Portfolio...
Education
Stanford University Graduate School of Business 2010 — 2010
Leading Change and Organizational Renewal
University of Pennsylvania - The Wharton School 2000 — 2000
Insurance Executive Development Program
University of Virginia Darden School of Business 1997 — 1997
Darden Executive Education Program in Leadership
Our Lady of the Lake University 1993 — 1995
MBA, Finance
Stephen F. Austin State University 1971 — 1973
BA, English, Political Science
Gloria Torres-Lewis Gloria Torres-Lewis's USAA Experience 1993 - Present
Job Lead Systems Engineer at USAA
Industry Information Technology and Services
Experience
USAA 1993 - Present
Bexar County 1985 - 1993
City of Austin 1982 - 1985
Church's Chicken May 1982 - August 1982
Kelly Air Force Base August 1981 - December 1981
Skills
Windows Server, SQL, Marketing Management, PeopleSoft, Human Resources, PeopleTools, Oracle Applications, ERP Implementations, Integration, Software Documentation, Unix, Testing
Education
Our Lady of the Lake University 2009 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
USAA 1993 - Present
Bexar County 1985 - 1993
City of Austin 1982 - 1985
Church's Chicken May 1982 - August 1982
Kelly Air Force Base August 1981 - December 1981
Skills
Windows Server, SQL, Marketing Management, PeopleSoft, Human Resources, PeopleTools, Oracle Applications, ERP Implementations, Integration, Software Documentation, Unix, Testing
Education
Our Lady of the Lake University 2009 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
Brenda Venegas-Fillinger, CBCP, MBCI Brenda Venegas-Fillinger, CBCP, MBCI's USAA Experience September 1986 - November 2006
Job Information SecurityIdentity and Access Management
Industry Information Technology and Services
Experience
Capital Group August 2011 - Present
The Capital Group Companies February 2008 - January 2012
USAA September 1986 - November 2006
Skills
Business Continuity, Disaster Recovery, Incident Management, Business Continuity..., Risk Management, Risk Assessment, Crisis Management, CBCP, Information Security..., Business Impact Analysis, Business Resilience, Security, IT Management, Program Management, Vendor Management, Process Improvement, Governance, IT Service Management, Data Center, IT Operations, IT Strategy, Emergency Management, Telecommunications, Business Process..., CISSP, Project Planning, Leadership, Sarbanes-Oxley Act, Business Process, Enterprise Risk..., SDLC, PMO, PMP, Information Security, Project Portfolio..., Process Engineering, Requirements Analysis, System Administration, Business Analysis, IT Audit, Change Management, Visio, Contingency Planning, Resource Management, Project Management, Software Documentation, Integration, Infrastructure, Information Technology, Enterprise Architecture
Education
Our Lady of the Lake University 1988 — 1991
Business Management
High School 1973 — 1976
Capital Group August 2011 - Present
The Capital Group Companies February 2008 - January 2012
USAA September 1986 - November 2006
Skills
Business Continuity, Disaster Recovery, Incident Management, Business Continuity..., Risk Management, Risk Assessment, Crisis Management, CBCP, Information Security..., Business Impact Analysis, Business Resilience, Security, IT Management, Program Management, Vendor Management, Process Improvement, Governance, IT Service Management, Data Center, IT Operations, IT Strategy, Emergency Management, Telecommunications, Business Process..., CISSP, Project Planning, Leadership, Sarbanes-Oxley Act, Business Process, Enterprise Risk..., SDLC, PMO, PMP, Information Security, Project Portfolio..., Process Engineering, Requirements Analysis, System Administration, Business Analysis, IT Audit, Change Management, Visio, Contingency Planning, Resource Management, Project Management, Software Documentation, Integration, Infrastructure, Information Technology, Enterprise Architecture
Education
Our Lady of the Lake University 1988 — 1991
Business Management
High School 1973 — 1976
Doreen Zepeda Doreen Zepeda's USAA Experience August 2008 - Present
Job Instructional Designer at USAA
Industry Financial Services
Experience
USAA August 2008 - Present
Skills
Captivate, Performance Consulting, Needs Analysis, Instructional Design, ADDIE, Blended Learning, Instructor-led Training, Organizational..., Learning Management, Learning Management..., SnagIt
Education
Our Lady of the Lake University 1990 — 2004
Leadership Studies, Business
USAA August 2008 - Present
Skills
Captivate, Performance Consulting, Needs Analysis, Instructional Design, ADDIE, Blended Learning, Instructor-led Training, Organizational..., Learning Management, Learning Management..., SnagIt
Education
Our Lady of the Lake University 1990 — 2004
Leadership Studies, Business
Janice Stae Janice Stae's USAA Experience January 1992 - January 2003
Job Office Manager
Industry Real Estate
Experience
Mortgage Contracting Services April 2008 - April 2010
Mortgage Contracting Services April 2008 - April 2010
Southwest Airlines April 2005 - April 2008
USAA January 1992 - January 2003
USAA January 1992 - January 2002
St. Thomas University January 1989 - January 1991
Southwest Airlines/TranStar Airlines January 1986 - January 1988
INS Investigations Bureau January 1983 - January 1985
INS Investigations Bureau January 1983 - January 1985
Education
Our Lady of the Lake University 1990 — 1992
Business Management
Notary Public State of Texas
Plano High School
Mortgage Contracting Services April 2008 - April 2010
Mortgage Contracting Services April 2008 - April 2010
Southwest Airlines April 2005 - April 2008
USAA January 1992 - January 2003
USAA January 1992 - January 2002
St. Thomas University January 1989 - January 1991
Southwest Airlines/TranStar Airlines January 1986 - January 1988
INS Investigations Bureau January 1983 - January 1985
INS Investigations Bureau January 1983 - January 1985
Education
Our Lady of the Lake University 1990 — 1992
Business Management
Notary Public State of Texas
Plano High School
Bob Borjes, Ph.D. Bob Borjes, Ph.D.'s USAA Experience January 1989 - August 1990
Job Teacher / Campus Technology Specialist at Kerrville Independent School District
Industry Education Management
Experience
Kerrville Independent School District August 1992 - Present
Comfort Independent School District August 1990 - May 1992
USAA January 1989 - August 1990
Skills
Instructional Technology, Curriculum Design, Teaching, Staff Development, Teacher Training, Classroom Management, Educational Leadership, Instructional Design, Classroom, K-12, Curriculum Development, Adult Education, Differentiated..., Editing, Educational Technology
Education
University of the Incarnate Word 2004 — 2012
Doctor of Philosophy (Ph.D.), Organizational Leadership
Our Lady of the Lake University 1995 — 2000
Masters, Curriculum and Instruction
University of Texas at Tyler 1983 — 1985
Bachelor of Science (BS), Political Science and History
Kerrville Independent School District August 1992 - Present
Comfort Independent School District August 1990 - May 1992
USAA January 1989 - August 1990
Skills
Instructional Technology, Curriculum Design, Teaching, Staff Development, Teacher Training, Classroom Management, Educational Leadership, Instructional Design, Classroom, K-12, Curriculum Development, Adult Education, Differentiated..., Editing, Educational Technology
Education
University of the Incarnate Word 2004 — 2012
Doctor of Philosophy (Ph.D.), Organizational Leadership
Our Lady of the Lake University 1995 — 2000
Masters, Curriculum and Instruction
University of Texas at Tyler 1983 — 1985
Bachelor of Science (BS), Political Science and History
Jeff Novak Jeff Novak's USAA Experience November 1987 - April 2001
Job IT Executive, Self Employed
Industry Information Technology and Services
Experience
IT consultant Self Employed October 2011 - Present
DaVita January 2010 - June 2011
LiquidHub 2009 - 2009
CIGNA November 2007 - November 2008
CIGNA Corporation October 2004 - October 2007
CIGNA April 2001 - September 2004
USAA November 1987 - April 2001
Skills
Project Management, Strategic Planning, IT Strategy, Leadership, Vendor Management, Business Alignment, Strategy, SDLC, Management, Process Improvement, Cross-functional Team..., Integration, Enterprise Software, Business Process, Coaching, Team Building, CRM, Information Technology, Banking, IT Management, Governance, Outsourcing, Business Process...
Education
Our Lady of the Lake University 1987 — 1989
MBA, Business
Texas State University 1975 — 1978
MS, Math/Computer Science
IT consultant Self Employed October 2011 - Present
DaVita January 2010 - June 2011
LiquidHub 2009 - 2009
CIGNA November 2007 - November 2008
CIGNA Corporation October 2004 - October 2007
CIGNA April 2001 - September 2004
USAA November 1987 - April 2001
Skills
Project Management, Strategic Planning, IT Strategy, Leadership, Vendor Management, Business Alignment, Strategy, SDLC, Management, Process Improvement, Cross-functional Team..., Integration, Enterprise Software, Business Process, Coaching, Team Building, CRM, Information Technology, Banking, IT Management, Governance, Outsourcing, Business Process...
Education
Our Lady of the Lake University 1987 — 1989
MBA, Business
Texas State University 1975 — 1978
MS, Math/Computer Science
Dennis Perkins Dennis Perkins's USAA Experience January 2013 - February 2014
Job Consultant at TEKsystems
Industry Information Technology and Services
Experience
TEKsystems October 2014 - Present
USAA January 2013 - February 2014
USAA January 2006 - January 2013
USAA January 2003 - January 2006
USAA April 1989 - January 2003
Scott & White Healthcare January 1983 - March 1989
Skills
IT Project & Program..., IT Management, Enterprise IT..., IT Procurement, Team Facilitation, Strategic Planning, Requirements Analysis, Agile & Waterfall..., Project Portfolio..., Software Project..., Communication Skills, Budget Process, Software Development, Project Planning, Project Management, Business Analysis, SDLC, Agile Methodologies, Program Management, Process Improvement, PMP, Vendor Management, Business Process...
Education
Our Lady of the Lake University
MBA, Business Mgt
University of Mary Hardin Baylor
Bachelor of Business Administration (BBA), Business Administration and Management, General
TEKsystems October 2014 - Present
USAA January 2013 - February 2014
USAA January 2006 - January 2013
USAA January 2003 - January 2006
USAA April 1989 - January 2003
Scott & White Healthcare January 1983 - March 1989
Skills
IT Project & Program..., IT Management, Enterprise IT..., IT Procurement, Team Facilitation, Strategic Planning, Requirements Analysis, Agile & Waterfall..., Project Portfolio..., Software Project..., Communication Skills, Budget Process, Software Development, Project Planning, Project Management, Business Analysis, SDLC, Agile Methodologies, Program Management, Process Improvement, PMP, Vendor Management, Business Process...
Education
Our Lady of the Lake University
MBA, Business Mgt
University of Mary Hardin Baylor
Bachelor of Business Administration (BBA), Business Administration and Management, General
Erickson Smith's USAA Experience May 2009 - Present
Job Contract Advisor at USAA
Industry Financial Services
Experience
USAA May 2009 - Present
USAA May 2007 - May 2009
USAA January 2005 - May 2007
AIG January 2004 - January 2005
Skills
IT Sourcing, Contract Negotiation, IT Procurement, Global Sourcing, Procurement, Innovation Management
Education
The University of Texas at San Antonio 2006 — 2009
Master of Business Administration (MBA), Business/Commerce, General
Our Lady of the Lake University 2000 — 2004
Bachelor of Business Administration (BBA), Marketing
USAA May 2009 - Present
USAA May 2007 - May 2009
USAA January 2005 - May 2007
AIG January 2004 - January 2005
Skills
IT Sourcing, Contract Negotiation, IT Procurement, Global Sourcing, Procurement, Innovation Management
Education
The University of Texas at San Antonio 2006 — 2009
Master of Business Administration (MBA), Business/Commerce, General
Our Lady of the Lake University 2000 — 2004
Bachelor of Business Administration (BBA), Marketing
Dahlia (Dolly) Rigsby Dahlia (Dolly) Rigsby's USAA Experience December 1986 - March 2004
Job Sr. Business Manager at Becton, Dickinson and Company
Industry Medical Devices
Experience
Becton, Dickinson and Company June 2015 - Present
Becton, Dickinson and Company August 2014 - June 2015
Becton, Dickinson and Company March 2011 - August 2014
Tesoro Companies, Inc. September 2005 - March 2011
C.H. Guenther & Sons, Inc. April 2004 - September 2005
USAA December 1986 - March 2004
Skills
Process Improvement, Change Management, Project Management, Team Building, Analytical Skills, Business Process..., Transition Management, Business Process..., Business Analysis, SAP R/3, Leadership, Sarbanes-Oxley Act, Visio, Requirements Analysis, SAP, Business Process, Management, Six Sigma, Performance Management, Program Management, Cross-functional Team..., Forecasting, Financial Analysis, ERP, SAP ERP, Integration, Budgets, Analysis, Variance Analysis, Auditing, Business Intelligence, Accounting, Management Consulting, Process Engineering, Internal Audit, Training, Vendor Management, Executive Management, Quality Assurance, Risk Management, Continuous Improvement, Finance
Education
Our Lady of the Lake University 2003 — 2009
MBA, Management
University of the Incarnate Word 1987 — 1992
BBA, Accounting, Cum Laude
Becton, Dickinson and Company June 2015 - Present
Becton, Dickinson and Company August 2014 - June 2015
Becton, Dickinson and Company March 2011 - August 2014
Tesoro Companies, Inc. September 2005 - March 2011
C.H. Guenther & Sons, Inc. April 2004 - September 2005
USAA December 1986 - March 2004
Skills
Process Improvement, Change Management, Project Management, Team Building, Analytical Skills, Business Process..., Transition Management, Business Process..., Business Analysis, SAP R/3, Leadership, Sarbanes-Oxley Act, Visio, Requirements Analysis, SAP, Business Process, Management, Six Sigma, Performance Management, Program Management, Cross-functional Team..., Forecasting, Financial Analysis, ERP, SAP ERP, Integration, Budgets, Analysis, Variance Analysis, Auditing, Business Intelligence, Accounting, Management Consulting, Process Engineering, Internal Audit, Training, Vendor Management, Executive Management, Quality Assurance, Risk Management, Continuous Improvement, Finance
Education
Our Lady of the Lake University 2003 — 2009
MBA, Management
University of the Incarnate Word 1987 — 1992
BBA, Accounting, Cum Laude
John C. Flores John C. Flores's USAA Experience January 2014 - Present
Job USAA P&C Solutions Advisor II
Industry Insurance
Experience
USAA January 2014 - Present
USAA December 2012 - January 2014
USAA July 2011 - December 2012
Citizens Property Insurance Corp. April 2007 - June 2011
Tower Hill Insurance Group 2006 - 2007
Main Street America Group 2004 - 2006
USAA 2003 - 2004
USAA 1982 - 2004
Skills
Analysis, Auditing, Claim, Customer Service, Employee Benefits, Finance, General Insurance, Insurance, Liability, Management, Policy, Process Improvement, Product Development, Property, Risk Management, Underwriting
Education
Our Lady of the Lake University 1993 — 1996
USAA January 2014 - Present
USAA December 2012 - January 2014
USAA July 2011 - December 2012
Citizens Property Insurance Corp. April 2007 - June 2011
Tower Hill Insurance Group 2006 - 2007
Main Street America Group 2004 - 2006
USAA 2003 - 2004
USAA 1982 - 2004
Skills
Analysis, Auditing, Claim, Customer Service, Employee Benefits, Finance, General Insurance, Insurance, Liability, Management, Policy, Process Improvement, Product Development, Property, Risk Management, Underwriting
Education
Our Lady of the Lake University 1993 — 1996
Clara Villalobos Clara Villalobos's USAA Experience January 1999 - December 2003
Job National Sales Manager at United Capital Financial Advisers, LLC
Industry Investment Management
Experience
United Capital Financial Advisers, Registered Representative at Girard Securities December 2014 - Present
National Life Group June 2014 - December 2014
National Life Group October 2012 - June 2014
AIG American General September 2011 - August 2012
American Funds June 2010 - September 2011
Advisor's Asset Management March 2004 - February 2010
USAA January 1999 - December 2003
Skills
Salesforce.com..., Mutual Funds, Series 63, Insurance, Fixed Annuities, Term Life Insurance, CRM, Salesforce.com, Training, Disability Insurance, Sales, Life Insurance, Coaching, Marketing, Sales Operations, Call Centers, Public Relations, Fixed Income, Retirement, Recruiting, Sales Management, Customer Service
Education
LIMRA 2011 — 2012
Sales Desk Manager Training
2007 Sequoia Training 2007 — 2007
sequoia
Our Lady of the Lake University 1993 — 1995
B.B.A, Human Resources
United Capital Financial Advisers, Registered Representative at Girard Securities December 2014 - Present
National Life Group June 2014 - December 2014
National Life Group October 2012 - June 2014
AIG American General September 2011 - August 2012
American Funds June 2010 - September 2011
Advisor's Asset Management March 2004 - February 2010
USAA January 1999 - December 2003
Skills
Salesforce.com..., Mutual Funds, Series 63, Insurance, Fixed Annuities, Term Life Insurance, CRM, Salesforce.com, Training, Disability Insurance, Sales, Life Insurance, Coaching, Marketing, Sales Operations, Call Centers, Public Relations, Fixed Income, Retirement, Recruiting, Sales Management, Customer Service
Education
LIMRA 2011 — 2012
Sales Desk Manager Training
2007 Sequoia Training 2007 — 2007
sequoia
Our Lady of the Lake University 1993 — 1995
B.B.A, Human Resources
Corey Rivera Corey Rivera's USAA Experience October 2004 - November 2007
Job Casualty Claims Adjuster
Industry Insurance
Experience
Loya Insurance Group March 2015 - Present
Loya Insurance Group February 2014 - March 2015
Allstate May 2011 - May 2013
NEISD December 2009 - May 2011
Halliburton November 2007 - March 2009
USAA October 2004 - November 2007
Skills
Insurance, Claim, Property, Liability, Commercial Insurance, Casualty Insurance, Claims Management, General Insurance
Education
Our Lady of the Lake University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
The University of Texas at San Antonio 2000 — 2006
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Loya Insurance Group March 2015 - Present
Loya Insurance Group February 2014 - March 2015
Allstate May 2011 - May 2013
NEISD December 2009 - May 2011
Halliburton November 2007 - March 2009
USAA October 2004 - November 2007
Skills
Insurance, Claim, Property, Liability, Commercial Insurance, Casualty Insurance, Claims Management, General Insurance
Education
Our Lady of the Lake University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
The University of Texas at San Antonio 2000 — 2006
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Erica Seiler Hurtak Erica Seiler Hurtak's USAA Experience May 2014 - June 2015
Job Writer
Industry Writing and Editing
Experience
Self-Employed June 2015 - Present
USAA May 2014 - June 2015
USAA July 2012 - May 2014
USAA June 2009 - July 2012
USAA August 2007 - June 2009
J. Green Jewelers 2006 - 2007
Cure Water Damage 2005 - 2006
Harcourt Assessment 2003 - 2005
Freelance 1999 - 2003
Skills
Creative Writing, Partnerships, Marketing Communications, Copywriting, Corporate Communications, Advertising, Blogging, Brand Development, Content Development, Content Management, Copy Editing, Cross-functional Team..., Digital Marketing, Direct Marketing, Email Marketing, Integrated Marketing, Internal Communications, Journalism, Marketing, Marketing Management, Marketing Strategy, Media Relations, Multi-channel Marketing, Online Marketing, Sponsorship, Strategic Communications, Strategy
Education
Our Lady of the Lake University 2012 — 2015
Master of Arts (M.A.), English and Communications, Writing
The University of Texas at San Antonio 2001 — 2004
Bachelor of Arts (B.A.), Communications, Marketing & Professional Writing
Self-Employed June 2015 - Present
USAA May 2014 - June 2015
USAA July 2012 - May 2014
USAA June 2009 - July 2012
USAA August 2007 - June 2009
J. Green Jewelers 2006 - 2007
Cure Water Damage 2005 - 2006
Harcourt Assessment 2003 - 2005
Freelance 1999 - 2003
Skills
Creative Writing, Partnerships, Marketing Communications, Copywriting, Corporate Communications, Advertising, Blogging, Brand Development, Content Development, Content Management, Copy Editing, Cross-functional Team..., Digital Marketing, Direct Marketing, Email Marketing, Integrated Marketing, Internal Communications, Journalism, Marketing, Marketing Management, Marketing Strategy, Media Relations, Multi-channel Marketing, Online Marketing, Sponsorship, Strategic Communications, Strategy
Education
Our Lady of the Lake University 2012 — 2015
Master of Arts (M.A.), English and Communications, Writing
The University of Texas at San Antonio 2001 — 2004
Bachelor of Arts (B.A.), Communications, Marketing & Professional Writing
Barbara Rubio Barbara Rubio's USAA Experience 1995 - 2014
Job Financial Services Professional
Industry Public Relations and Communications
Experience
ARAMARK Refreshment Services March 2014 - Present
USAA 1995 - 2014
Skills
Coaching, Customer Service, Time Management, Building Relationships, Suggestive Sales, Team Leadership, Mentoring, Underwriting, Home Equity Loans, Timely Decision Making, Banking
Education
Our Lady of the Lake University 1998 — 2001
Master's degree, Business Administration and Management, General
The University of Texas at San Antonio
Bachelor of Business Administration (B.B.A.), Bachelors of Business Administration
ARAMARK Refreshment Services March 2014 - Present
USAA 1995 - 2014
Skills
Coaching, Customer Service, Time Management, Building Relationships, Suggestive Sales, Team Leadership, Mentoring, Underwriting, Home Equity Loans, Timely Decision Making, Banking
Education
Our Lady of the Lake University 1998 — 2001
Master's degree, Business Administration and Management, General
The University of Texas at San Antonio
Bachelor of Business Administration (B.B.A.), Bachelors of Business Administration
Cara Yvonne Jensen, MBA Cara Yvonne Jensen, MBA's USAA Experience November 2014 - Present
Job USAA
Industry Financial Services
Experience
USAA November 2014 - Present
USAA October 2010 - Present
USAA December 2008 - October 2010
USAA July 2006 - December 2008
Skills
Performance Management, Employee Engagement, Talent Management, Organizational..., Employee Relations, Human Resources, FMLA, HR Policies, HR Consulting, Change Management, Conflict Resolution, Process Improvement, Performance Consulting, Performance Appraisal, Business Process..., Onboarding, Succession Planning, Workforce Planning
Education
University of North Carolina at Greensboro 1993 — 1998
Bachelor of Music, Vocal Performance, Spanish
Our Lady of the Lake University
MBA, Management
USAA November 2014 - Present
USAA October 2010 - Present
USAA December 2008 - October 2010
USAA July 2006 - December 2008
Skills
Performance Management, Employee Engagement, Talent Management, Organizational..., Employee Relations, Human Resources, FMLA, HR Policies, HR Consulting, Change Management, Conflict Resolution, Process Improvement, Performance Consulting, Performance Appraisal, Business Process..., Onboarding, Succession Planning, Workforce Planning
Education
University of North Carolina at Greensboro 1993 — 1998
Bachelor of Music, Vocal Performance, Spanish
Our Lady of the Lake University
MBA, Management
Jason Blagg Jason Blagg's USAA Experience February 2006 - September 2006
Job Security Analyst at Rackspace, the #1 managed cloud company
Industry Information Technology and Services
Experience
Rackspace, the #1 managed cloud company July 2015 - Present
Sirius Computer Solutions November 2013 - Present
Information Innovators Inc March 2013 - October 2013
SeaWorld Parks & Entertainment July 2001 - February 2013
USAA February 2006 - September 2006
Skills
Training, Active Directory, CRM, Networking, Troubleshooting, Network Security, Customer Service, Software Installation, Help Desk Support, Software Documentation, Security, OS X, Leadership, Customer Satisfaction, Public Speaking, •Currently pursuing..., •Kaplan University..., •Active Secret Clearance, • Proficient in..., •Proficient in..., • Excellent..., • Strong verbal and..., •Adapts easily to new..., •Functions well...
Education
Our Lady of the Lake University 2013 — 2014
Master's Degree, Computer and Information Systems Security/Information Assurance, 4.0/4.0
Kaplan University School of Business and Management 2010 — 2012
B.S, Business Administration, 3.55/4.0
Rackspace, the #1 managed cloud company July 2015 - Present
Sirius Computer Solutions November 2013 - Present
Information Innovators Inc March 2013 - October 2013
SeaWorld Parks & Entertainment July 2001 - February 2013
USAA February 2006 - September 2006
Skills
Training, Active Directory, CRM, Networking, Troubleshooting, Network Security, Customer Service, Software Installation, Help Desk Support, Software Documentation, Security, OS X, Leadership, Customer Satisfaction, Public Speaking, •Currently pursuing..., •Kaplan University..., •Active Secret Clearance, • Proficient in..., •Proficient in..., • Excellent..., • Strong verbal and..., •Adapts easily to new..., •Functions well...
Education
Our Lady of the Lake University 2013 — 2014
Master's Degree, Computer and Information Systems Security/Information Assurance, 4.0/4.0
Kaplan University School of Business and Management 2010 — 2012
B.S, Business Administration, 3.55/4.0
Jessica Altamirano Jessica Altamirano's USAA Experience September 2006 - January 2013
Job
Industry Insurance
Experience
SWBC June 2014 - Present
USAA September 2006 - January 2013
Skills
Insurance, Financial Services, Property & Casualty..., Banking, Customer Service, Sales, Employee Training, Team Leadership
Education
Our Lady of the Lake University
Master of Business Administration (MBA), Business Administration and Management, General
The University of Texas at San Antonio
Bachelor of Applied Science (BASc), Mathematics and Statistics
SWBC June 2014 - Present
USAA September 2006 - January 2013
Skills
Insurance, Financial Services, Property & Casualty..., Banking, Customer Service, Sales, Employee Training, Team Leadership
Education
Our Lady of the Lake University
Master of Business Administration (MBA), Business Administration and Management, General
The University of Texas at San Antonio
Bachelor of Applied Science (BASc), Mathematics and Statistics
Caroline Tucker's USAA Experience June 2005 - July 2006
Job Investment Product Director at USAA Investment Management Co.
Industry Financial Services
Experience
USAA Investment Management Co April 2010 - Present
USAA Investment Management Co. September 2006 - April 2010
USAA June 2005 - July 2006
USAA Investment Management Company October 2004 - May 2005
Skills
Series 24, Series 7, Series 63, Series 6, Mutual Funds, Investments, Securities, Financial Services, Investment Management, Strategy, FINRA, Finance, Management, Analysis, Product Management, Wealth Management, Strategic Financial..., Marketing, Asset Allocation, Asset Management, Strategic Planning, Leadership, Banking, Business Development, Financial Analysis, Retirement Planning, Sales, Business Analysis, Process Improvement
Education
Our Lady of the Lake University 2005 — 2006
MBA, Finance
University of Texas
BBA, International Business Management
USAA Investment Management Co April 2010 - Present
USAA Investment Management Co. September 2006 - April 2010
USAA June 2005 - July 2006
USAA Investment Management Company October 2004 - May 2005
Skills
Series 24, Series 7, Series 63, Series 6, Mutual Funds, Investments, Securities, Financial Services, Investment Management, Strategy, FINRA, Finance, Management, Analysis, Product Management, Wealth Management, Strategic Financial..., Marketing, Asset Allocation, Asset Management, Strategic Planning, Leadership, Banking, Business Development, Financial Analysis, Retirement Planning, Sales, Business Analysis, Process Improvement
Education
Our Lady of the Lake University 2005 — 2006
MBA, Finance
University of Texas
BBA, International Business Management
Derrick Alvarado Derrick Alvarado's USAA Experience January 2011 - Present
Job
Industry
Experience
USAA January 2011 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, Sales, PowerPoint, Training, Leadership, Process Improvement, Windows, Outlook, SQL, Interviews, English
Education
Our Lady of the Lake University
Master of Business Administration (MBA), Accounting and Finance
ST.MARY'S UNIVERSITY
Bachelor of Business Administration (BBA), Finance
USAA January 2011 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, Sales, PowerPoint, Training, Leadership, Process Improvement, Windows, Outlook, SQL, Interviews, English
Education
Our Lady of the Lake University
Master of Business Administration (MBA), Accounting and Finance
ST.MARY'S UNIVERSITY
Bachelor of Business Administration (BBA), Finance
Chad Guerrero, CFP® Chad Guerrero, CFP®'s USAA Experience June 2015 - Present
Job Wealth Advisor at USAA
Industry Financial Services
Experience
USAA June 2015 - Present
USAA January 2008 - June 2015
MetLife October 1998 - February 1999
Skills
Certified Financial..., Brokerage, Managed Money, Wealth Accumulation..., Wealth Accumulation, Mutual Funds, Long Term Care Insurance, Wealth Preservation...
Education
Our Lady of the Lake University 2002 — 2004
Master of Business Administration (M.B.A.), Finance, General
The University of Texas at San Antonio 1993 — 1997
Bachelor of Science (BS), Biology, General
USAA June 2015 - Present
USAA January 2008 - June 2015
MetLife October 1998 - February 1999
Skills
Certified Financial..., Brokerage, Managed Money, Wealth Accumulation..., Wealth Accumulation, Mutual Funds, Long Term Care Insurance, Wealth Preservation...
Education
Our Lady of the Lake University 2002 — 2004
Master of Business Administration (M.B.A.), Finance, General
The University of Texas at San Antonio 1993 — 1997
Bachelor of Science (BS), Biology, General
Dawn Cruz Dawn Cruz's USAA Experience August 2012 - Present
Job Executive Director, Human Resources Business Partner at USAA
Industry Financial Services
Experience
USAA August 2012 - Present
USAA November 2010 - August 2012
USAA August 2009 - November 2010
USAA October 2006 - August 2009
Washington Mutual 2006 - 2006
Harland Clarke (formerly Clarke American) 2000 - 2006
Skills
Talent Management, Performance Management, Employee Relations, Human Resources, Leadership Development, Workforce Planning, Succession Planning, Recruiting, Salary, Management, Change Management, Deferred Compensation, Organizational Design, Leadership, Strategy, Program Management, Training, Process Improvement, Onboarding, Organizational..., Employee Engagement
Education
Our Lady of the Lake University 1999 — 2001
MBA
The University of Texas at San Antonio
BBA, Human Resources Management
USAA August 2012 - Present
USAA November 2010 - August 2012
USAA August 2009 - November 2010
USAA October 2006 - August 2009
Washington Mutual 2006 - 2006
Harland Clarke (formerly Clarke American) 2000 - 2006
Skills
Talent Management, Performance Management, Employee Relations, Human Resources, Leadership Development, Workforce Planning, Succession Planning, Recruiting, Salary, Management, Change Management, Deferred Compensation, Organizational Design, Leadership, Strategy, Program Management, Training, Process Improvement, Onboarding, Organizational..., Employee Engagement
Education
Our Lady of the Lake University 1999 — 2001
MBA
The University of Texas at San Antonio
BBA, Human Resources Management
Candice Martinez, MBA Candice Martinez, MBA's USAA Experience September 2010 - August 2013
Job CVS Health Corporation
Industry Insurance
Experience
USAA September 2010 - August 2013
USAA January 2007 - September 2010
Texas Attorney General October 2003 - January 2007
Security Service Federal Credit Union March 2003 - October 2003
Texas Department of Criminal Justice - Office of the Inspector General August 2001 - March 2003
Skills
Leadership, Management, Process Improvement, Training, Employee Training, Interviews, Coaching, Talent Management, Customer Service, Sales, Insurance, Staff Development, Notary Public, Underwriting, Career Counseling, Financial Services, Hiring, E-Learning, Call Centers, Banking
Education
Our Lady of the Lake University 2008 — 2010
Master's Degree, Business Administration, Management and Operations
Our Lady of the Lake University 2006 — 2008
Bachelor's Degree, Business Administration and Human Resource Management
USAA September 2010 - August 2013
USAA January 2007 - September 2010
Texas Attorney General October 2003 - January 2007
Security Service Federal Credit Union March 2003 - October 2003
Texas Department of Criminal Justice - Office of the Inspector General August 2001 - March 2003
Skills
Leadership, Management, Process Improvement, Training, Employee Training, Interviews, Coaching, Talent Management, Customer Service, Sales, Insurance, Staff Development, Notary Public, Underwriting, Career Counseling, Financial Services, Hiring, E-Learning, Call Centers, Banking
Education
Our Lady of the Lake University 2008 — 2010
Master's Degree, Business Administration, Management and Operations
Our Lady of the Lake University 2006 — 2008
Bachelor's Degree, Business Administration and Human Resource Management
Elizabeth Jackson Elizabeth Jackson's USAA Experience June 2004 - April 2015
Job Director Product Innovation Development at USAA
Industry Financial Services
Experience
USAA June 2004 - April 2015
Farm Bureau Bank March 2001 - June 2004
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
Our Lady of the Lake University
Master of Arts (M.A.), Business/Corporate Communications
The University of Texas at San Antonio
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
USAA June 2004 - April 2015
Farm Bureau Bank March 2001 - June 2004
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
Our Lady of the Lake University
Master of Arts (M.A.), Business/Corporate Communications
The University of Texas at San Antonio
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Brian Keener, CPCU Brian Keener, CPCU's USAA Experience December 1998 - April 2006
Job Assistant Vice President Automobile Claims and National Property Claims
Industry Insurance
Experience
Horace Mann October 2012 - Present
The Hartford April 2006 - October 2012
USAA December 1998 - April 2006
United Services Automobile (USAA) July 1993 - December 1998
Liberty Mutual Insurance November 1987 - July 1993
Skills
Litigation Management, Claims Management, Customer Service, CAT Claims Mgmt, Claims Administration, Insurance Claims, Subrogation, Adjusting, Casualty, Workers Compensation, Mediation, Property & Casualty..., Liability, Casualty Insurance, Claim, General Insurance, Insurance, Personal Injury, Property Damage, Claim Investigation, Product Liability, Litigation, Claims Handling, Adjustments, Property Claims, Investigation, Legal Liability, Leadership, Management, Professional Liability, Public Speaking, Commercial Insurance
Education
Our Lady of the Lake University 1998 — 2000
MBA, Business Administration
Texas Lutheran 1982 — 1986
B.A., Business Administration
Horace Mann October 2012 - Present
The Hartford April 2006 - October 2012
USAA December 1998 - April 2006
United Services Automobile (USAA) July 1993 - December 1998
Liberty Mutual Insurance November 1987 - July 1993
Skills
Litigation Management, Claims Management, Customer Service, CAT Claims Mgmt, Claims Administration, Insurance Claims, Subrogation, Adjusting, Casualty, Workers Compensation, Mediation, Property & Casualty..., Liability, Casualty Insurance, Claim, General Insurance, Insurance, Personal Injury, Property Damage, Claim Investigation, Product Liability, Litigation, Claims Handling, Adjustments, Property Claims, Investigation, Legal Liability, Leadership, Management, Professional Liability, Public Speaking, Commercial Insurance
Education
Our Lady of the Lake University 1998 — 2000
MBA, Business Administration
Texas Lutheran 1982 — 1986
B.A., Business Administration
Darlene Barboza Darlene Barboza's USAA Experience May 1979 - August 2004
Job Project Manager at Wells Fargo Bank
Industry Financial Services
Experience
Wells Fargo Bank May 2006 - Present
Northrup Grumman May 2005 - April 2006
Leon Springs Volunteer Fire Dept 2004 - 2006
USAA May 1979 - August 2004
Skills
Vendor Management, PMP, Process Improvement, Business Analysis, Business Process..., Call Centers, Visio, Analysis, Team Leadership, Software Project..., Business Process, Strategic Planning, Banking, Management, Requirements Gathering, IT Management, Project Portfolio..., IT Strategy, SDLC, Leadership, PMO, Project Delivery, Requirements Analysis, Insurance, Integration, Resource Management, Business Requirements, Disaster Recovery, Project Management, Risk Management, Program Management, Change Management, Financial Services, Team Building
Education
Our Lady of the Lake University 1998 — 2001
MBA, Business
Our Lady of the Lake University 1987 — 2000
BA, Business
Wells Fargo Bank May 2006 - Present
Northrup Grumman May 2005 - April 2006
Leon Springs Volunteer Fire Dept 2004 - 2006
USAA May 1979 - August 2004
Skills
Vendor Management, PMP, Process Improvement, Business Analysis, Business Process..., Call Centers, Visio, Analysis, Team Leadership, Software Project..., Business Process, Strategic Planning, Banking, Management, Requirements Gathering, IT Management, Project Portfolio..., IT Strategy, SDLC, Leadership, PMO, Project Delivery, Requirements Analysis, Insurance, Integration, Resource Management, Business Requirements, Disaster Recovery, Project Management, Risk Management, Program Management, Change Management, Financial Services, Team Building
Education
Our Lady of the Lake University 1998 — 2001
MBA, Business
Our Lady of the Lake University 1987 — 2000
BA, Business
Cynthia DeVries Cynthia DeVries's USAA Experience June 1997 - Present
Job
Industry
Experience
USAA June 1997 - Present
Education
Our Lady of the Lake University 2004 — 2006
Master’s Degree
Texas State University 1989 — 1993
Bachelor of Arts (B.A.)
USAA June 1997 - Present
Education
Our Lady of the Lake University 2004 — 2006
Master’s Degree
Texas State University 1989 — 1993
Bachelor of Arts (B.A.)
Grace Pedroza's USAA Experience June 1998 - Present
Job Systems Analyst at USAA
Industry Information Technology and Services
Experience
USAA June 1998 - Present
Kelly AFB/ DISA December 1989 - June 1998
Education
Our Lady of the Lake University 2006 — 2007
USAA June 1998 - Present
Kelly AFB/ DISA December 1989 - June 1998
Education
Our Lady of the Lake University 2006 — 2007
Carol Ulmer's USAA Experience June 1989 - July 2007
Job Insurance Professional
Industry Insurance
Experience
USAA June 1989 - July 2007
Education
Our Lady of the Lake University 1998 — 2005
USAA June 1989 - July 2007
Education
Our Lady of the Lake University 1998 — 2005
Ginnie Jones's USAA Experience September 1989 - January 2008
Job Benefits Administrator at Baptist Health System
Industry Human Resources
Experience
Baptist Health System September 2012 - Present
Baptist Health System March 2008 - August 2012
Jones, LTD January 2008 - December 2011
USAA September 1989 - January 2008
Skills
HRIS
Education
Our Lady of the Lake University 1992 — 1997
Bachelor of Arts, Management
San Antonio College 1981 — 1985
Associate Applied Science, Computer Programming
Baptist Health System September 2012 - Present
Baptist Health System March 2008 - August 2012
Jones, LTD January 2008 - December 2011
USAA September 1989 - January 2008
Skills
HRIS
Education
Our Lady of the Lake University 1992 — 1997
Bachelor of Arts, Management
San Antonio College 1981 — 1985
Associate Applied Science, Computer Programming
FRANK LAGUNA's USAA Experience September 1999 - September 2003
Job Transcom
Industry Insurance
Experience
BS Transcomm Ltd (Hyderabad) October 2009 - Present
BS Transcomm Ltd (Hyderabad) October 2009 - Present
BS Transcomm Ltd (Hyderabad) October 2009 - Present
BS Transcomm Ltd (Hyderabad) October 2009 - Present
BS Transcomm Ltd (Hyderabad) October 2009 - Present
BS Transcomm Ltd (Hyderabad) October 2009 - Present
NationWide Insurance January 2005 - September 2010
USAA September 1999 - September 2003
Education
Our Lady of the Lake University 2006 — 2008
MBA, Managerial Sciences
The University of Texas at San Antonio 1985 — 1990
BBA, HRM
BS Transcomm Ltd (Hyderabad) October 2009 - Present
BS Transcomm Ltd (Hyderabad) October 2009 - Present
BS Transcomm Ltd (Hyderabad) October 2009 - Present
BS Transcomm Ltd (Hyderabad) October 2009 - Present
BS Transcomm Ltd (Hyderabad) October 2009 - Present
BS Transcomm Ltd (Hyderabad) October 2009 - Present
NationWide Insurance January 2005 - September 2010
USAA September 1999 - September 2003
Education
Our Lady of the Lake University 2006 — 2008
MBA, Managerial Sciences
The University of Texas at San Antonio 1985 — 1990
BBA, HRM
Gerry Urteaga's USAA Experience March 2015 - Present
Job Sr Investment Business Advisor USAA
Industry Financial Services
Experience
USAA March 2015 - Present
USAA April 2013 - March 2015
Education Testing Service September 2009 - April 2013
Goldbelt Raven November 2008 - September 2009
City of San Antonio June 2007 - November 2008
US Government November 2002 - May 2007
USAA May 1995 - October 2002
Skills
Forecasting, Budgeting, Financial Reporting, Accounting, Investments, Banking, Contract Negotiation, Program Management, Financial Analysis, Financial Management, Financial Modeling, Excel, PeopleSoft, Variance Analysis, Process Improvement, PowerPoint, Word, Internal Controls, Outlook, Microsoft Office
Education
Our Lady of the Lake University 2000 — 2002
MBA, International Business
The University of Texas at San Antonio 1992 — 1996
BBA, Finance
USAA March 2015 - Present
USAA April 2013 - March 2015
Education Testing Service September 2009 - April 2013
Goldbelt Raven November 2008 - September 2009
City of San Antonio June 2007 - November 2008
US Government November 2002 - May 2007
USAA May 1995 - October 2002
Skills
Forecasting, Budgeting, Financial Reporting, Accounting, Investments, Banking, Contract Negotiation, Program Management, Financial Analysis, Financial Management, Financial Modeling, Excel, PeopleSoft, Variance Analysis, Process Improvement, PowerPoint, Word, Internal Controls, Outlook, Microsoft Office
Education
Our Lady of the Lake University 2000 — 2002
MBA, International Business
The University of Texas at San Antonio 1992 — 1996
BBA, Finance
Betty Harper's USAA Experience 1989 - 2000
Job Senior Career Management Consultant, Right Management
Industry Professional Training & Coaching
Experience
Right Management 2001 - Present
St. Philip's College January 1989 - May 2009
Our Lady of the Lake University May 2002 - May 2008
USAA 1989 - 2000
Datapoint Corporation 1980 - 1989
Skills
Career Development, Career Management, Executive Coaching, Leadership Development, Management Consulting, Outplacement, Process Improvement, Strategy, MBTI, Training, Operations Management, Job Search Strategies, Talent Management, Organizational..., Organizational..., Workshop Facilitation, Employee Engagement, Executive Development, Coaching, Change Management
Education
Our Lady of the Lake University 1993 — 1995
MBA, International Business
Right Management 2001 - Present
St. Philip's College January 1989 - May 2009
Our Lady of the Lake University May 2002 - May 2008
USAA 1989 - 2000
Datapoint Corporation 1980 - 1989
Skills
Career Development, Career Management, Executive Coaching, Leadership Development, Management Consulting, Outplacement, Process Improvement, Strategy, MBTI, Training, Operations Management, Job Search Strategies, Talent Management, Organizational..., Organizational..., Workshop Facilitation, Employee Engagement, Executive Development, Coaching, Change Management
Education
Our Lady of the Lake University 1993 — 1995
MBA, International Business
Bertha Vasquez's USAA Experience February 1998 - August 2006
Job Owner at PurrWaggles Pet Sitting Service
Industry Consumer Services
Experience
PurrWaggles Pet Sitting Service January 2010 - Present
KCI (Kinetic Concepts, Inc.) 2006 - January 2010
USAA February 1998 - August 2006
Skills
Customer Service, Process Improvement, Program Management, Team Building, Security, Project Management, Software Documentation, Strategic Planning, Change Management, Business Analysis, Microsoft Office, CISA, IT Management, Management, Sales Management, Leadership, Team Leadership, Training, Information Technology, Operations Management, System Administration, Troubleshooting, Analysis, Risk Management, Information Security, Coaching, Strategy
Education
Our Lady of the Lake University
Bachelor's degree
PurrWaggles Pet Sitting Service January 2010 - Present
KCI (Kinetic Concepts, Inc.) 2006 - January 2010
USAA February 1998 - August 2006
Skills
Customer Service, Process Improvement, Program Management, Team Building, Security, Project Management, Software Documentation, Strategic Planning, Change Management, Business Analysis, Microsoft Office, CISA, IT Management, Management, Sales Management, Leadership, Team Leadership, Training, Information Technology, Operations Management, System Administration, Troubleshooting, Analysis, Risk Management, Information Security, Coaching, Strategy
Education
Our Lady of the Lake University
Bachelor's degree
Dolores Franco Newcomer's USAA Experience February 1987 - February 2000
Job Vacation Rental Consultant at Self employed
Industry Individual & Family Services
Experience
Self employed December 2012 - Present
Wyndham Vacation Resorts, San Antonio, Texas May 2009 - June 2012
USAA February 1987 - February 2000
Skills
Marketing, Trade Shows, Resorts, Event Planning, Event Management, Marketing Communications, Social Media, Public Relations, Social Media Marketing, Fundraising, Email Marketing, Marketing Strategy, Nonprofits, Social Networking, Public Speaking
Education
Our Lady of the Lake University 1991 — 1994
Bachelor of Science (B.S.), Computer Science
Self employed December 2012 - Present
Wyndham Vacation Resorts, San Antonio, Texas May 2009 - June 2012
USAA February 1987 - February 2000
Skills
Marketing, Trade Shows, Resorts, Event Planning, Event Management, Marketing Communications, Social Media, Public Relations, Social Media Marketing, Fundraising, Email Marketing, Marketing Strategy, Nonprofits, Social Networking, Public Speaking
Education
Our Lady of the Lake University 1991 — 1994
Bachelor of Science (B.S.), Computer Science
Daniel Rodriguez, MBA, CFE, CAMS's USAA Experience May 2015 - Present
Job Director of Operations Support AML/OFAC Compliance at USAA
Industry Financial Services
Experience
USAA May 2015 - Present
USAA January 2014 - May 2015
USAA January 2013 - January 2014
USAA January 2011 - January 2013
USAA February 2007 - December 2010
Sigue Corporation 2006 - 2007
Texas Capital Bank October 2005 - May 2006
Texas State Bank June 2003 - October 2005
Skills
Compliance, AML, Risk Assessment, Risk Management, Banking, Project Portfolio..., Fraud Investigations, Certified Fraud Examiner, Fraud, Process Improvement, Bank Secrecy Act, Investigation, Internal Audit, USA PATRIOT Act, Enterprise Risk..., Financial Services, Anti Money Laundering, Financial Risk, Management, Leadership, OFAC, Analysis, Strategic Planning, Strategy, Governance, Business Analysis, Team Building, Policy, Auditing
Education
The University of Texas at San Antonio 1998 — 2002
Bachelor of Arts, Criminal Justice/General Business Administration
Our Lady of the Lake University 2007 — 2010
MBA, Accounting & Finance
USAA May 2015 - Present
USAA January 2014 - May 2015
USAA January 2013 - January 2014
USAA January 2011 - January 2013
USAA February 2007 - December 2010
Sigue Corporation 2006 - 2007
Texas Capital Bank October 2005 - May 2006
Texas State Bank June 2003 - October 2005
Skills
Compliance, AML, Risk Assessment, Risk Management, Banking, Project Portfolio..., Fraud Investigations, Certified Fraud Examiner, Fraud, Process Improvement, Bank Secrecy Act, Investigation, Internal Audit, USA PATRIOT Act, Enterprise Risk..., Financial Services, Anti Money Laundering, Financial Risk, Management, Leadership, OFAC, Analysis, Strategic Planning, Strategy, Governance, Business Analysis, Team Building, Policy, Auditing
Education
The University of Texas at San Antonio 1998 — 2002
Bachelor of Arts, Criminal Justice/General Business Administration
Our Lady of the Lake University 2007 — 2010
MBA, Accounting & Finance
Davina Dean's USAA Experience January 1994 - 1998
Job Tax Analyst at USAA
Industry Financial Services
Experience
USAA CFO October 1998 - Present
USAA January 1994 - 1998
Skills
Accounting, Corporate Tax, Partnership Taxation, REIT, Financial Reporting, Mutual Funds, Provision, Tax Research, Financial Analysis
Education
Our Lady of the Lake University 2001 — 2003
Master of Business Administration (MBA), Finance and Financial Management Services
Our Lady of the Lake University 1995 — 2000
Bachelor of Business Administration (B.B.A.), Accounting
USAA CFO October 1998 - Present
USAA January 1994 - 1998
Skills
Accounting, Corporate Tax, Partnership Taxation, REIT, Financial Reporting, Mutual Funds, Provision, Tax Research, Financial Analysis
Education
Our Lady of the Lake University 2001 — 2003
Master of Business Administration (MBA), Finance and Financial Management Services
Our Lady of the Lake University 1995 — 2000
Bachelor of Business Administration (B.B.A.), Accounting
Bo Gilbert's USAA Experience Director of Government RelationsIndependent Insurance Agents of TexasDecember 1998 - April 2006
Job AVP Government & Industry Relations at USAA
Industry Financial Services
Experience
USAA Director of Government RelationsIndependent Insurance Agents of TexasDecember 1998 - April 2006
Education
Our Lady of the Lake University 1994 — 1996
MBA, Business
USAA Director of Government RelationsIndependent Insurance Agents of TexasDecember 1998 - April 2006
Education
Our Lady of the Lake University 1994 — 1996
MBA, Business
Jackie Mery Hull's USAA Experience July 1988 - 2013
Job Project Management and HR Business Systems Operations
Industry Financial Services
Experience
Tesoro Corporation 2013 - Present
USAA July 1988 - 2013
Skills
Project Management, Strategic Planning, Change Management, Operations Management, Risk Assessment, Risk Management, Team Leadership, Cross-functional Team..., Program Management, Training, Human Resources, Leadership, Management, Event Planning, Event Management, Business Process..., Process Improvement, Workforce Management, Insurance, Vendor Management, Strategy, Performance Management, Organizational..., PMP
Education
Our Lady of the Lake University
Master Business Administration, Business
The University of Texas at Austin
BBA, Marketing/Finance
Tesoro Corporation 2013 - Present
USAA July 1988 - 2013
Skills
Project Management, Strategic Planning, Change Management, Operations Management, Risk Assessment, Risk Management, Team Leadership, Cross-functional Team..., Program Management, Training, Human Resources, Leadership, Management, Event Planning, Event Management, Business Process..., Process Improvement, Workforce Management, Insurance, Vendor Management, Strategy, Performance Management, Organizational..., PMP
Education
Our Lady of the Lake University
Master Business Administration, Business
The University of Texas at Austin
BBA, Marketing/Finance
Carmen Vasquez's USAA Experience November 2012 - Present
Job Quality Assurance Engineer at USAA
Industry Information Services
Experience
USAA November 2012 - Present
Harland Clarke / Clarke American August 2009 - November 2012
Harland Clarke January 2006 - September 2009
Clarke American July 2003 - January 2006
Clarke American October 2001 - July 2003
USAA June 1995 - September 2001
HEB 1993 - 1995
Skills
Change Management, JCL, COBOL, CICS, Endevor, Release Management, Mainframe, DB2, TSO, Incident Management, Configuration Management, Coaching, Process Improvement, Change, Team Building, Risk Management, ITIL, RACF, Risk Assessment, HP Service Manager, Standards Compliance, Project Management, SQL, Standards Development, Endeavor, Business Analysis, Access, Security, Requirements Gathering, Requirements Analysis, IT Management, Information Technology, SDLC, Disaster Recovery, Program Management, Resource Management, Visio, Software Documentation, Leadership, Business Intelligence, MS Project, Team Leadership, SharePoint, Enterprise Architecture, Quality Assurance, Vendor Management, Integration, IT Operations, Management, Software Project...
Education
Our Lady of the Lake University 1993 — 1995
BA, Computer Information Systems
San Antonio College 1986 — 1991
Associate, Systems Analysis and Design
USAA November 2012 - Present
Harland Clarke / Clarke American August 2009 - November 2012
Harland Clarke January 2006 - September 2009
Clarke American July 2003 - January 2006
Clarke American October 2001 - July 2003
USAA June 1995 - September 2001
HEB 1993 - 1995
Skills
Change Management, JCL, COBOL, CICS, Endevor, Release Management, Mainframe, DB2, TSO, Incident Management, Configuration Management, Coaching, Process Improvement, Change, Team Building, Risk Management, ITIL, RACF, Risk Assessment, HP Service Manager, Standards Compliance, Project Management, SQL, Standards Development, Endeavor, Business Analysis, Access, Security, Requirements Gathering, Requirements Analysis, IT Management, Information Technology, SDLC, Disaster Recovery, Program Management, Resource Management, Visio, Software Documentation, Leadership, Business Intelligence, MS Project, Team Leadership, SharePoint, Enterprise Architecture, Quality Assurance, Vendor Management, Integration, IT Operations, Management, Software Project...
Education
Our Lady of the Lake University 1993 — 1995
BA, Computer Information Systems
San Antonio College 1986 — 1991
Associate, Systems Analysis and Design
Cyd Borromeo, MBA,CISA, CIA, ITIL, CFE, CRMA's USAA Experience May 2000 - February 2015
Job Auditor (Retired)
Industry Financial Services
Experience
USAA May 2000 - February 2015
USAA IMCO June 1998 - May 2000
SGV & Co January 1986 - December 1991
Skills
Certified Internal..., Certified Information..., ITIL, Certified Fraud Examiner, CRMA
Education
Our Lady of the Lake University 2004 — 2007
Master of Business Administration (MBA), Management
University of San Carlos 1981 — 1985
Bachelor of Science in Commerce, Accounting, Graduated Cum Laude
USAA May 2000 - February 2015
USAA IMCO June 1998 - May 2000
SGV & Co January 1986 - December 1991
Skills
Certified Internal..., Certified Information..., ITIL, Certified Fraud Examiner, CRMA
Education
Our Lady of the Lake University 2004 — 2007
Master of Business Administration (MBA), Management
University of San Carlos 1981 — 1985
Bachelor of Science in Commerce, Accounting, Graduated Cum Laude
David Marroquin's USAA Experience
Job Software Engineer at USAA
Industry Financial Services
Experience
USAA
Skills
Business Analysis, SDLC, Process Engineering, Business Process..., IT Management, Disaster Recovery, Process Improvement, Analysis, Project Management, Program Management, Visio, Vendor Management, Risk Management, Integration, PMP, Unix, Enterprise Architecture, Team Leadership
Education
Our Lady of the Lake University 2002 — 2004
M.S., Organizational Leadership
USAA
Skills
Business Analysis, SDLC, Process Engineering, Business Process..., IT Management, Disaster Recovery, Process Improvement, Analysis, Project Management, Program Management, Visio, Vendor Management, Risk Management, Integration, PMP, Unix, Enterprise Architecture, Team Leadership
Education
Our Lady of the Lake University 2002 — 2004
M.S., Organizational Leadership
Deborah Easter's USAA Experience January 1997 - August 1998
Job Financial Advisor at Wells Fargo Advisors, LLC
Industry Financial Services
Experience
Wells Fargo Advisors, LLC August 2015 - Present
Wells Fargo Advisors, LLC October 2013 - August 2015
BOK Financial January 2003 - May 2013
Dollar Thrifty Automotive Group May 2000 - November 2001
USAA January 1997 - August 1998
Skills
Risk Management, Finance, Securities, Financial Services, Financial Analysis, Investments, Leadership, Credit
Education
Our Lady of the Lake University 1991 — 1997
B.A., Liberal Studies
Our Lady of the Lake University
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Wells Fargo Advisors, LLC August 2015 - Present
Wells Fargo Advisors, LLC October 2013 - August 2015
BOK Financial January 2003 - May 2013
Dollar Thrifty Automotive Group May 2000 - November 2001
USAA January 1997 - August 1998
Skills
Risk Management, Finance, Securities, Financial Services, Financial Analysis, Investments, Leadership, Credit
Education
Our Lady of the Lake University 1991 — 1997
B.A., Liberal Studies
Our Lady of the Lake University
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Edward Lope, M.B.A.'s USAA Experience June 1997 - July 2001
Job Unix/Linux/ Windows Server System Administrator at University of Texas Health Science Center San Antonio
Industry Information Technology and Services
Experience
UTHSCSA January 2013 - Present
Accenture July 2011 - July 2012
U.S. Air Force Civil Service September 2010 - July 2011
Lockheed Martin August 2004 - October 2010
Tek Systems / Baptist Health Systems February 2002 - March 2003
USAA June 1997 - July 2001
IBM July 1977 - June 1997
US Navy February 1974 - July 1977
Skills
Solaris, Unix, VMware, Disaster Recovery, Servers, Virtualization, Linux, DNS, Active Directory, Windows Server, Red Hat Linux, Data Center, System Administration, Security
Education
Our Lady of the Lake University 2005 — 2008
Masters in Business Administration, Business, Information Technology, and Human Resources, 3.6
Our Lady of the Lake University 2000 — 2005
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.2
UTHSCSA January 2013 - Present
Accenture July 2011 - July 2012
U.S. Air Force Civil Service September 2010 - July 2011
Lockheed Martin August 2004 - October 2010
Tek Systems / Baptist Health Systems February 2002 - March 2003
USAA June 1997 - July 2001
IBM July 1977 - June 1997
US Navy February 1974 - July 1977
Skills
Solaris, Unix, VMware, Disaster Recovery, Servers, Virtualization, Linux, DNS, Active Directory, Windows Server, Red Hat Linux, Data Center, System Administration, Security
Education
Our Lady of the Lake University 2005 — 2008
Masters in Business Administration, Business, Information Technology, and Human Resources, 3.6
Our Lady of the Lake University 2000 — 2005
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.2
Betty Freasier's USAA Experience 1984 - 2006
Job Vice President/Consumer Credit Underwriting at Broadway National Bank
Industry Banking
Experience
Broadway National Bank June 2007 - Present
USAA 1984 - 2006
Skills
Banking, Credit, Call Center, Consumer Lending, Underwriting, Problem Solving, Loans, Financial Services, Loan Origination, Team Building, Refinance, Cross Selling, Commercial Banking, Project Planning, Leadership, Call Centers, Management, Risk Management, Credit Analysis, Retail Banking, Mortgage Lending, Credit Risk, Mortgage Banking, Treasury Management, Portfolio Management
Education
Our Lady of the Lake University 2008 — 2011
BBA, Business
Broadway National Bank June 2007 - Present
USAA 1984 - 2006
Skills
Banking, Credit, Call Center, Consumer Lending, Underwriting, Problem Solving, Loans, Financial Services, Loan Origination, Team Building, Refinance, Cross Selling, Commercial Banking, Project Planning, Leadership, Call Centers, Management, Risk Management, Credit Analysis, Retail Banking, Mortgage Lending, Credit Risk, Mortgage Banking, Treasury Management, Portfolio Management
Education
Our Lady of the Lake University 2008 — 2011
BBA, Business
Jeff Bureman's USAA Experience August 2013 - Present
Job P&C Staff Underwriter I
Industry Insurance
Experience
USAA August 2013 - Present
USAA January 2013 - August 2013
USAA September 2011 - January 2013
USAA February 2001 - September 2011
USAA April 2010 - August 2010
Skills
Insurance, Process Improvement, Underwriting, Property & Casualty..., Casualty, Liability, General Insurance, Commercial Insurance, Risk Management, Claim, Fixed Annuities, Commercial Lines, Legal Liability, Strategic Financial..., Umbrella Insurance, Leadership, Management, Training, Customer Service, Homeowners
Education
American institute for CPCU 2009 — 2009
AIS, Associates in Insurance Services, Insurance, Pass
American institute for CPCU 2008 — 2008
API, Associates in Personal Insurance, Insurance, Passed
Our Lady of the Lake University 2006 — 2007
MBA, Masters of Business Administration, Management, A
The University of Texas at San Antonio 1998 — 2000
BA, Bachelors of Business Administration, Management, B
USAA August 2013 - Present
USAA January 2013 - August 2013
USAA September 2011 - January 2013
USAA February 2001 - September 2011
USAA April 2010 - August 2010
Skills
Insurance, Process Improvement, Underwriting, Property & Casualty..., Casualty, Liability, General Insurance, Commercial Insurance, Risk Management, Claim, Fixed Annuities, Commercial Lines, Legal Liability, Strategic Financial..., Umbrella Insurance, Leadership, Management, Training, Customer Service, Homeowners
Education
American institute for CPCU 2009 — 2009
AIS, Associates in Insurance Services, Insurance, Pass
American institute for CPCU 2008 — 2008
API, Associates in Personal Insurance, Insurance, Passed
Our Lady of the Lake University 2006 — 2007
MBA, Masters of Business Administration, Management, A
The University of Texas at San Antonio 1998 — 2000
BA, Bachelors of Business Administration, Management, B
Charles Cockerell's USAA Experience February 1975 - February 2004
Job Musican Bass
Industry Law Enforcement
Experience
Lizardo Enterprises June 2013 - Present
Bexar County Pct 3 January 2008 - December 2014
USAA February 1975 - February 2004
Skills
Fraud
Education
Our Lady of the Lake University
Bachelor’s Degree
University of the Incarnate Word
MBA, Business
Lizardo Enterprises June 2013 - Present
Bexar County Pct 3 January 2008 - December 2014
USAA February 1975 - February 2004
Skills
Fraud
Education
Our Lady of the Lake University
Bachelor’s Degree
University of the Incarnate Word
MBA, Business
Garland Shelby's USAA Experience November 1984 - July 2004
Job Account Manager at UPS
Industry Logistics and Supply Chain
Experience
UPS December 2009 - Present
W.W.Grainger, Inc December 2005 - October 2008
USAA November 1984 - July 2004
Skills
Team Building, Strategic Planning, Sales, Marketing, Vendor Management, Customer Service, Coaching, Change Management, Training, Project Management, Account Management, Microsoft Office, Recruiting, Risk Management, Program Management, Organizational..., New Business Development, Process Improvement, Business Development, Sales Management, Forecasting, Leadership, Contract Negotiation, Cross-functional Team...
Education
University of Virginia Darden School of Business 1996 — 1996
Certificate, Executive Management program
Texas State University 1978 — 1980
BAAS, Management/Occupational Education
Temple College 1975 — 1978
AAS, Mid-Management
Our Lady of the Lake University
Not Completed - Master of Business Administration (MBA), Business Administration and Management, General
UPS December 2009 - Present
W.W.Grainger, Inc December 2005 - October 2008
USAA November 1984 - July 2004
Skills
Team Building, Strategic Planning, Sales, Marketing, Vendor Management, Customer Service, Coaching, Change Management, Training, Project Management, Account Management, Microsoft Office, Recruiting, Risk Management, Program Management, Organizational..., New Business Development, Process Improvement, Business Development, Sales Management, Forecasting, Leadership, Contract Negotiation, Cross-functional Team...
Education
University of Virginia Darden School of Business 1996 — 1996
Certificate, Executive Management program
Texas State University 1978 — 1980
BAAS, Management/Occupational Education
Temple College 1975 — 1978
AAS, Mid-Management
Our Lady of the Lake University
Not Completed - Master of Business Administration (MBA), Business Administration and Management, General
Jennifer Hoecke's USAA Experience December 2000 - February 2006
Job Claims Processor at theHartford
Industry Insurance
Experience
theHartford October 2004 - Present
JPMorgan Chase February 2006 - October 2006
USAA December 2000 - February 2006
Education
Our Lady of the Lake University 2000 — 2005
Bachelor of Science, Information Systems
The University of Texas at San Antonio 1992 — 1996
Bachelor of Arts, English
theHartford October 2004 - Present
JPMorgan Chase February 2006 - October 2006
USAA December 2000 - February 2006
Education
Our Lady of the Lake University 2000 — 2005
Bachelor of Science, Information Systems
The University of Texas at San Antonio 1992 — 1996
Bachelor of Arts, English
Christine Maldonado's USAA Experience December 2014 - Present
Job Banking
Industry Banking
Experience
USAA December 2014 - Present
USAA April 2010 - April 2012
big brothers big sisters 2006 - 2009
the children's shelter 2005 - 2006
Education
Our Lady of the Lake University 2002 — 2005
Bachelor, Social Work
USAA December 2014 - Present
USAA April 2010 - April 2012
big brothers big sisters 2006 - 2009
the children's shelter 2005 - 2006
Education
Our Lady of the Lake University 2002 — 2005
Bachelor, Social Work
Connie Caldwell's USAA Experience March 2007 - September 2013
Job Freelance Grant Writing & Research Assistance
Industry Nonprofit Organization Management
Experience
Arizona Animal Welfare League March 2015 - Present
Hacienda HealthCare February 2015 - Present
KLRN January 2014 - Present
LittleWhiteDogsandTheWomenWhoLoveUs August 2013 - Present
WiseLines September 2001 - Present
USAA March 2007 - September 2013
Scottsdale Culinary Institute March 2006 - March 2007
Software Spectrum August 2005 - March 2006
PARSEC Group, Inc. August 2004 - August 2005
Shoyeido Corporation July 2002 - July 2004
Skills
Stanford University..., Public Relations, Advertising, Marketing, Sales Operations, Sales, Retail, Customer Service, Start-ups, Blogging, New Business Development, Selling, Trade Shows, Fundraising, Leadership, Email Marketing, Community Outreach, Public Speaking
Education
The University of Texas at San Antonio 2013 — 2015
Certificate in Nonprofit Administration, Development and Fundraising
Blackbaud - Raiser's Edge Fundraising Software 2014 — 2014
NEISD Adult Education - 2013 — 2014
Online Courses in Excel and PowerPoint
Our Lady of the Lake University 2013 — 2014
Certificate in Nonprofit Administration, Nonprofit Fundraising
Our Lady of the Lake University 2013 — 2014
Certificate: Nonprofit Administration, n/a
Vassar College 1972 — 1975
Bachelor's degree, English Language and Literature, General
Arizona State University: Lodestar Center for Philanthropy & Nonprofit Administration
Expect to enroll in January 2016, Nonprofit Administration
Arizona Animal Welfare League March 2015 - Present
Hacienda HealthCare February 2015 - Present
KLRN January 2014 - Present
LittleWhiteDogsandTheWomenWhoLoveUs August 2013 - Present
WiseLines September 2001 - Present
USAA March 2007 - September 2013
Scottsdale Culinary Institute March 2006 - March 2007
Software Spectrum August 2005 - March 2006
PARSEC Group, Inc. August 2004 - August 2005
Shoyeido Corporation July 2002 - July 2004
Skills
Stanford University..., Public Relations, Advertising, Marketing, Sales Operations, Sales, Retail, Customer Service, Start-ups, Blogging, New Business Development, Selling, Trade Shows, Fundraising, Leadership, Email Marketing, Community Outreach, Public Speaking
Education
The University of Texas at San Antonio 2013 — 2015
Certificate in Nonprofit Administration, Development and Fundraising
Blackbaud - Raiser's Edge Fundraising Software 2014 — 2014
NEISD Adult Education - 2013 — 2014
Online Courses in Excel and PowerPoint
Our Lady of the Lake University 2013 — 2014
Certificate in Nonprofit Administration, Nonprofit Fundraising
Our Lady of the Lake University 2013 — 2014
Certificate: Nonprofit Administration, n/a
Vassar College 1972 — 1975
Bachelor's degree, English Language and Literature, General
Arizona State University: Lodestar Center for Philanthropy & Nonprofit Administration
Expect to enroll in January 2016, Nonprofit Administration
Jeanette Garza's USAA Experience September 1999 - Present
Job Business Continuation at USAA
Industry Information Technology and Services
Experience
USAA September 1999 - Present
USAA 1999 - 2012
Skills
Team Building, Business Process..., Change Management, Vendor Management, Call Centers, Business Analysis, Program Management, Banking, Risk Management, Customer Service, Process Improvement, Project Management, Analysis, Operations Management, Leadership
Education
Our Lady of the Lake University 2012 — 2015
Master of Science (MS), Organizational Leadership
University of the Incarnate Word 2001 — 2004
BA, Management
USAA September 1999 - Present
USAA 1999 - 2012
Skills
Team Building, Business Process..., Change Management, Vendor Management, Call Centers, Business Analysis, Program Management, Banking, Risk Management, Customer Service, Process Improvement, Project Management, Analysis, Operations Management, Leadership
Education
Our Lady of the Lake University 2012 — 2015
Master of Science (MS), Organizational Leadership
University of the Incarnate Word 2001 — 2004
BA, Management
Cyd Borromeo's USAA Experience May 2000 - February 2015
Job Retired Internal Auditor
Industry Financial Services
Experience
USAA May 2000 - February 2015
SGV & Co. February 1998 - May 2000
Arthur Anderson 1986 - 1992
Education
Our Lady of the Lake University 2004 — 2007
MBA, Management
USAA May 2000 - February 2015
SGV & Co. February 1998 - May 2000
Arthur Anderson 1986 - 1992
Education
Our Lady of the Lake University 2004 — 2007
MBA, Management
Diana Garza's USAA Experience November 2000 - August 2007
Job Assistant Professor of Business, Extended Academic Programs at University of the Incarnate Word
Industry Education Management
Experience
University of the Incarnate Word 2011 - Present
Laureate Education September 2011 - May 2012
Our Lady of the Lake University August 2007 - December 2010
USAA November 2000 - August 2007
Skills
Higher Education, Teaching, Program Development, Curriculum Development, Curriculum Design, E-Learning, Strategic Planning, Distance Learning, Adult Education, Instructional Design, Leadership Development, Organizational..., College Teaching, Student Affairs, Staff Development, Leadership, Program Management, Training
Education
Our Lady of the Lake University 2004 — 2010
MBA, E-Commerce
Our Lady of the Lake University 2004 — 2008
PhD, Leadership Studies
University of the Incarnate Word
Bachelor of Business Administration, Information Systems
University of the Incarnate Word 2011 - Present
Laureate Education September 2011 - May 2012
Our Lady of the Lake University August 2007 - December 2010
USAA November 2000 - August 2007
Skills
Higher Education, Teaching, Program Development, Curriculum Development, Curriculum Design, E-Learning, Strategic Planning, Distance Learning, Adult Education, Instructional Design, Leadership Development, Organizational..., College Teaching, Student Affairs, Staff Development, Leadership, Program Management, Training
Education
Our Lady of the Lake University 2004 — 2010
MBA, E-Commerce
Our Lady of the Lake University 2004 — 2008
PhD, Leadership Studies
University of the Incarnate Word
Bachelor of Business Administration, Information Systems
BELINDA LOESCHEL's USAA Experience February 2004 - April 2013
Job .
Industry Banking
Experience
USAA February 2004 - April 2013
Concordia Academy August 2009 - December 2010
USAA 2004 - 2009
Education
Our Lady of the Lake University 2007 — 2009
MBA, Finance/Accounting
Our Lady of the Lake University 2006 — 2008
Ph.D, Leadership Studies
The University of Texas at San Antonio 1997 — 2001
BBA, Management/Finance
USAA February 2004 - April 2013
Concordia Academy August 2009 - December 2010
USAA 2004 - 2009
Education
Our Lady of the Lake University 2007 — 2009
MBA, Finance/Accounting
Our Lady of the Lake University 2006 — 2008
Ph.D, Leadership Studies
The University of Texas at San Antonio 1997 — 2001
BBA, Management/Finance
Belinda Hernandez's USAA Experience October 2013 - Present
Job Experience Architect at USAA
Industry Design
Experience
USAA October 2013 - Present
Skills
Mortgage Lending, Credit, Experience Design, Interaction Design, Banking, Process Improvement, Risk Management, Management, Strategic Planning, Business Analysis, Business Process..., Leadership, Analysis, Project Management
Education
The University of Texas at San Antonio
Bachelor's degree, Finance, General
Our Lady of the Lake University 2005 — 2007
Master, International Business
The University of Texas at San Antonio 1994 — 1999
Bachelor, Business Administration
USAA October 2013 - Present
Skills
Mortgage Lending, Credit, Experience Design, Interaction Design, Banking, Process Improvement, Risk Management, Management, Strategic Planning, Business Analysis, Business Process..., Leadership, Analysis, Project Management
Education
The University of Texas at San Antonio
Bachelor's degree, Finance, General
Our Lady of the Lake University 2005 — 2007
Master, International Business
The University of Texas at San Antonio 1994 — 1999
Bachelor, Business Administration
Barbara Tamez's USAA Experience September 2012 - Present
Job Financial Foundations Specialist at USAA
Industry
Experience
USAA September 2012 - Present
USAA June 2010 - March 2011
USAA December 2001 - March 2008
Skills
Data Entry, Outlook, Administrative..., Visio, Access, SharePoint, Software Documentation, Office Management, Spreadsheets, Microsoft Office 2007, Telephone Skills, File Management, Call Centers
Education
San Antonio College 2009 — 2011
Associate of Applied Science, Digital Design
ITT Technical Institute 2001 — 2003
Associate of Applied Science, Computer Network Administration
Our Lady of the Lake University 1989 — 1997
Bachelor of Arts, English, Communication Arts
USAA September 2012 - Present
USAA June 2010 - March 2011
USAA December 2001 - March 2008
Skills
Data Entry, Outlook, Administrative..., Visio, Access, SharePoint, Software Documentation, Office Management, Spreadsheets, Microsoft Office 2007, Telephone Skills, File Management, Call Centers
Education
San Antonio College 2009 — 2011
Associate of Applied Science, Digital Design
ITT Technical Institute 2001 — 2003
Associate of Applied Science, Computer Network Administration
Our Lady of the Lake University 1989 — 1997
Bachelor of Arts, English, Communication Arts
Gina Eckhart's USAA Experience IT Project MgrUnited Services Automobile Association1984 - Present
Job Project Manager at USAA
Industry Information Technology and Services
Experience
USAA IT Project MgrUnited Services Automobile Association1984 - Present
Education
Our Lady of the Lake University
Master of Business Administration (M.B.A.), Business Administration and Management, General
UTSA
Bachelor of Business Administration (BBA), Computer Science
USAA IT Project MgrUnited Services Automobile Association1984 - Present
Education
Our Lady of the Lake University
Master of Business Administration (M.B.A.), Business Administration and Management, General
UTSA
Bachelor of Business Administration (BBA), Computer Science
Betty Del Valle's USAA Experience September 2007 - Present
Job Senior Business Manager at USAA
Industry Financial Services
Experience
USAA September 2007 - Present
USAA June 1979 - August 2007
Skills
Process Improvement, Business Analysis, Business Process..., Risk Management, Vendor Management, Cross-functional Team..., Program Management, Analysis, Strategic Planning, Change Management, Business Process, Team Leadership, Project Management
Education
Our Lady of the Lake University
MBA, Business Management
Southwest Texas State University
Bachelor's, Interdisciplinary Management
USAA September 2007 - Present
USAA June 1979 - August 2007
Skills
Process Improvement, Business Analysis, Business Process..., Risk Management, Vendor Management, Cross-functional Team..., Program Management, Analysis, Strategic Planning, Change Management, Business Process, Team Leadership, Project Management
Education
Our Lady of the Lake University
MBA, Business Management
Southwest Texas State University
Bachelor's, Interdisciplinary Management
Gerald J. Matuszewski (SKI) MS, MBA, PMP, PMI-ACP's USAA Experience May 2010 - August 2010
Job Private Consultant
Industry Information Technology and Services
Experience
New Breed Logistics March 2012 - November 2012
The Scooter Store December 2011 - February 2012
Rackspace Hosting May 2011 - November 2011
AMD January 2011 - April 2011
USAA May 2010 - August 2010
SAIC February 2007 - January 2010
Tesoro Petroleum January 2001 - September 2006
Skills
Business Analysis, Requirements Analysis, User Acceptance Testing, Change Management, SDLC, Visio, SharePoint, Business Objects, Process Improvement, Business Requirements, Financial Analysis, Performance Management, Business Intelligence, Integration, Requirements Gathering, Management, PMP, Analysis
Education
Our Lady of the Lake University 2001 — 2005
MS, Information Systems
University of St. Thomas (TX) 1981 — 1984
MBA, Finance
State University of New York College at Buffalo 1971 — 1977
BS, Business Adminsitration
New Breed Logistics March 2012 - November 2012
The Scooter Store December 2011 - February 2012
Rackspace Hosting May 2011 - November 2011
AMD January 2011 - April 2011
USAA May 2010 - August 2010
SAIC February 2007 - January 2010
Tesoro Petroleum January 2001 - September 2006
Skills
Business Analysis, Requirements Analysis, User Acceptance Testing, Change Management, SDLC, Visio, SharePoint, Business Objects, Process Improvement, Business Requirements, Financial Analysis, Performance Management, Business Intelligence, Integration, Requirements Gathering, Management, PMP, Analysis
Education
Our Lady of the Lake University 2001 — 2005
MS, Information Systems
University of St. Thomas (TX) 1981 — 1984
MBA, Finance
State University of New York College at Buffalo 1971 — 1977
BS, Business Adminsitration
Jeff Ochs's USAA Experience March 2014 - Present
Job IT Operations Manager
Industry Financial Services
Experience
USAA March 2014 - Present
Education
Our Lady of the Lake University 2000 — 2004
Master of Business Administration (M.B.A.), Business Administration and Management, General
USAA March 2014 - Present
Education
Our Lady of the Lake University 2000 — 2004
Master of Business Administration (M.B.A.), Business Administration and Management, General
Bianca DeHoyos-Woods's USAA Experience January 2015 - Present
Job IT Technical Manager
Industry Information Technology and Services
Experience
USAA January 2015 - Present
USAA April 2010 - Present
Kinetic Concepts 2008 - 2010
Kinetic Concepts 2008 - 2010
Skills
IT Management
Education
Our Lady of the Lake University 2000 — 2002
MBA, E-Commerce
USAA January 2015 - Present
USAA April 2010 - Present
Kinetic Concepts 2008 - 2010
Kinetic Concepts 2008 - 2010
Skills
IT Management
Education
Our Lady of the Lake University 2000 — 2002
MBA, E-Commerce
Gina Gloria's USAA Experience May 2004 - Present
Job Adjuster at USAA
Industry Financial Services
Experience
USAA May 2004 - Present
Skills
Insurance, Property & Casualty..., Claim, Liability, General Insurance, Casualty, Subrogation, Property Damage
Education
Our Lady of the Lake University
USAA May 2004 - Present
Skills
Insurance, Property & Casualty..., Claim, Liability, General Insurance, Casualty, Subrogation, Property Damage
Education
Our Lady of the Lake University
Desiree Isarraraz's USAA Experience January 2010 - Present
Job Director Operational Change at USAA
Industry Financial Services
Experience
USAA January 2010 - Present
USAA December 2006 - January 2010
USAA March 2005 - December 2006
Skills
Process Improvement, Forecasting, Strategic Planning, Budgets, Business Process..., Team Building, Coaching, Project Management, Mortgage Servicing, Mortgage Underwriting, Resource Management, Management, Loan Origination, Call Centers, Risk Management, Business Process..., Banking, Change Management, Leadership, Executive Management, Business Analysis, Customer Service, Program Management, Vendor Management
Education
Our Lady of the Lake University 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 4.0
The University of Texas at Austin 1999 — 2003
BA, Psychology, 3.86
USAA January 2010 - Present
USAA December 2006 - January 2010
USAA March 2005 - December 2006
Skills
Process Improvement, Forecasting, Strategic Planning, Budgets, Business Process..., Team Building, Coaching, Project Management, Mortgage Servicing, Mortgage Underwriting, Resource Management, Management, Loan Origination, Call Centers, Risk Management, Business Process..., Banking, Change Management, Leadership, Executive Management, Business Analysis, Customer Service, Program Management, Vendor Management
Education
Our Lady of the Lake University 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 4.0
The University of Texas at Austin 1999 — 2003
BA, Psychology, 3.86
Jaclyn Seals's USAA Experience April 2005 - Present
Job Financial Foundations Manager, USAA
Industry Financial Services
Experience
USAA April 2005 - Present
Gold Canyon Candles May 2006 - Present
Skills
Customer Service, Microsoft Excel, Process Improvement, Team Building, Sales, Microsoft Word, Strategic Planning
Education
Our Lady of the Lake University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Our Lady of the Lake University 2007 — 2010
Bachelor of Arts (BA), Management
USAA April 2005 - Present
Gold Canyon Candles May 2006 - Present
Skills
Customer Service, Microsoft Excel, Process Improvement, Team Building, Sales, Microsoft Word, Strategic Planning
Education
Our Lady of the Lake University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Our Lady of the Lake University 2007 — 2010
Bachelor of Arts (BA), Management
Estella Valdez's USAA Experience November 2014 - Present
Job Project Manager at USAA
Industry Information Technology and Services
Experience
USAA November 2014 - Present
USAA September 2011 - November 2014
USAA February 2007 - September 2011
USAA February 1994 - February 2007
Education
Our Lady of the Lake University 2010 — 2012
Master of Science (MS), Computer and Information Systems Security/Information Assurance
University of the Incarnate Word 2003 — 2006
Bachelor of Business Administration (BBA), Information Technology
USAA November 2014 - Present
USAA September 2011 - November 2014
USAA February 2007 - September 2011
USAA February 1994 - February 2007
Education
Our Lady of the Lake University 2010 — 2012
Master of Science (MS), Computer and Information Systems Security/Information Assurance
University of the Incarnate Word 2003 — 2006
Bachelor of Business Administration (BBA), Information Technology
Elvia Moreno's USAA Experience January 2014 - Present
Job Executive Assistant at USAA
Industry Insurance
Experience
USAA January 2014 - Present
Education
Our Lady of the Lake University
Bachelor's Degree, Business Administration and Management, General
USAA January 2014 - Present
Education
Our Lady of the Lake University
Bachelor's Degree, Business Administration and Management, General
Elizabeth Lucero's USAA Experience April 2012 - Present
Job Financial Foundations Associate at USAA
Industry Insurance
Experience
USAA April 2012 - Present
Farmers Insurance April 2010 - May 2011
The Home Depot October 2008 - April 2011
Babies R Us December 2006 - October 2008
Kiddie Kandids Children's Portrait Studio September 2006 - July 2007
PDQ Fast Stop October 2004 - July 2006
Skills
Customer Service
Education
The University of Texas at 2009 — 2011
Bachelor, Business Administration Management
Our Lady of the Lake University
San Antonio College
Business Administration and Management, General
USAA April 2012 - Present
Farmers Insurance April 2010 - May 2011
The Home Depot October 2008 - April 2011
Babies R Us December 2006 - October 2008
Kiddie Kandids Children's Portrait Studio September 2006 - July 2007
PDQ Fast Stop October 2004 - July 2006
Skills
Customer Service
Education
The University of Texas at 2009 — 2011
Bachelor, Business Administration Management
Our Lady of the Lake University
San Antonio College
Business Administration and Management, General
David Schoen MBA's USAA Experience 1998 - 2005
Job Information Security Analyst at Citi
Industry Information Technology and Services
Experience
Citi February 2011 - Present
Citi July 2005 - February 2011
USAA 1998 - 2005
Morgan Stanley Smith Barney 1996 - 1998
Limping Bull Ranch 1989 - 1997
US Small Business Institute 1994 - 1994
DL Schoen Roofing 1993 - 1994
Skills
SharePoint, Strategy, Leadership, Management, Project Management, Training, Start-ups, Security, Access, Competitive Analysis, Analysis, Strategic Planning, Project Planning, Business Planning, Networking, Process Improvement, Series 7, Business Analysis
Education
Our Lady of the Lake University 2000 — 2003
MBA, Electronic Commerce Management
St Mary's University 1992 — 1994
BBA cum laude, Entrepreneurial Studies
San Antonio College
Multiple Degrees -- AA & AAS, in Architecture, Real Estate Management, Computer Information Systems.
Citi February 2011 - Present
Citi July 2005 - February 2011
USAA 1998 - 2005
Morgan Stanley Smith Barney 1996 - 1998
Limping Bull Ranch 1989 - 1997
US Small Business Institute 1994 - 1994
DL Schoen Roofing 1993 - 1994
Skills
SharePoint, Strategy, Leadership, Management, Project Management, Training, Start-ups, Security, Access, Competitive Analysis, Analysis, Strategic Planning, Project Planning, Business Planning, Networking, Process Improvement, Series 7, Business Analysis
Education
Our Lady of the Lake University 2000 — 2003
MBA, Electronic Commerce Management
St Mary's University 1992 — 1994
BBA cum laude, Entrepreneurial Studies
San Antonio College
Multiple Degrees -- AA & AAS, in Architecture, Real Estate Management, Computer Information Systems.
Becky Loredo's USAA Experience June 1976 - May 2015
Job Technical Support Specialist
Industry Financial Services
Experience
USAA June 1976 - May 2015
Skills
Technical Support, Software Documentation, IT Operations, Business Analysis, Testing, Databases, Project Management, Requirements Analysis, Process Improvement, Customer Service
Education
University of Phoenix 2010 — 2012
Master's degree, Accounting
Our Lady of the Lake University 1999 — 2002
Bachelor of Arts (B.A.), Management
USAA June 1976 - May 2015
Skills
Technical Support, Software Documentation, IT Operations, Business Analysis, Testing, Databases, Project Management, Requirements Analysis, Process Improvement, Customer Service
Education
University of Phoenix 2010 — 2012
Master's degree, Accounting
Our Lady of the Lake University 1999 — 2002
Bachelor of Arts (B.A.), Management
Barbara Humlicek's USAA Experience 1981 - 2001
Job Libraries Professional
Industry Libraries
Experience
USAA 1981 - 2001
Education
Our Lady of the Lake University
Bachelor of Applied Science (BASc), Liberal Arts and Sciences, General Studies and Humanities, B
USAA 1981 - 2001
Education
Our Lady of the Lake University
Bachelor of Applied Science (BASc), Liberal Arts and Sciences, General Studies and Humanities, B
Joe Tovar's USAA Experience May 1993 - May 2005
Job Manager at Farmers
Industry Insurance
Experience
Farmers May 2005 - Present
FARMERS INSURANCE COMPANY May 2005 - Present
UNITED SERVICES AUTOMOBILE ASSOCIATION June 1997 - May 2005
USAA May 1993 - May 2005
USAA March 1993 - June 1997
Skills
Microsoft Office, Business Analysis, Project Management, Risk Management, Strategic Planning, Process Improvement, Microsoft Excel
Education
Our Lady of the Lake University 2001 — 2003
Master of Business Administration (MBA), Business Administration and Management, General
Our Lady of the Lake University
Master of Business Administration
UTSA 1991 — 1995
Bachelor's degree, Business Administration and Management, General
University of Texas
Bachelor of Business Administration; B.B.A
Farmers May 2005 - Present
FARMERS INSURANCE COMPANY May 2005 - Present
UNITED SERVICES AUTOMOBILE ASSOCIATION June 1997 - May 2005
USAA May 1993 - May 2005
USAA March 1993 - June 1997
Skills
Microsoft Office, Business Analysis, Project Management, Risk Management, Strategic Planning, Process Improvement, Microsoft Excel
Education
Our Lady of the Lake University 2001 — 2003
Master of Business Administration (MBA), Business Administration and Management, General
Our Lady of the Lake University
Master of Business Administration
UTSA 1991 — 1995
Bachelor's degree, Business Administration and Management, General
University of Texas
Bachelor of Business Administration; B.B.A
Davina Dean's USAA Experience
Job Tax Analyst at USAA
Industry Financial Services
Experience
USAA
Skills
Accounting, Financial Analysis, Strategic Financial..., Corporate Tax
Education
Our Lady of the Lake University 1997 — 2003
Bachelor of Business Administration (B.B.A.) in Accounting and Masters in Finance
USAA
Skills
Accounting, Financial Analysis, Strategic Financial..., Corporate Tax
Education
Our Lady of the Lake University 1997 — 2003
Bachelor of Business Administration (B.B.A.) in Accounting and Masters in Finance
Brandy Diane Besfer's USAA Experience December 2014 - Present
Job Director Decision Science Analytics at USAA
Industry Financial Services
Experience
USAA December 2014 - Present
USAA September 2012 - December 2014
USAA June 2006 - September 2012
Skills
Strategic Planning, Customer Service, Team Building, Process Improvement
Education
Our Lady of the Lake University 2002 — 2006
Bachelor of Arts (B.A.), Management
The University of Texas at San Antonio 1992 — 2002
USAA December 2014 - Present
USAA September 2012 - December 2014
USAA June 2006 - September 2012
Skills
Strategic Planning, Customer Service, Team Building, Process Improvement
Education
Our Lady of the Lake University 2002 — 2006
Bachelor of Arts (B.A.), Management
The University of Texas at San Antonio 1992 — 2002
Irene Rocha's USAA Experience March 2010 - December 2011
Job Adminstrative Clerk II at Bexar County
Industry Government Administration
Experience
Bexar County May 2012 - Present
USAA March 2010 - December 2011
Humana January 2008 - December 2008
USAA February 1996 - December 2001
AT&T 1991 - 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
St Philip's College 2014 — 2014
Our Lady of the Lake University 1998 — 2001
Bexar County May 2012 - Present
USAA March 2010 - December 2011
Humana January 2008 - December 2008
USAA February 1996 - December 2001
AT&T 1991 - 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
St Philip's College 2014 — 2014
Our Lady of the Lake University 1998 — 2001
Dave Orsborn, MBA's USAA Experience August 2007 - February 2013
Job Petco Animal Supplies, Inc.
Industry Consumer Services
Experience
PETCO Animal Supplies, Inc. February 2013 - Present
USAA August 2007 - February 2013
USAA May 2005 - July 2007
USAA October 1999 - April 2005
Skills
Call Center, Finance, Project Management, Forecasting, Interviews, Change Management, Referrals, Financial Risk, Employee Engagement, Hands-on Training, Operations Management, Sales, Series 7, Series 63, Series 24, Team Management, Banking, Call Centers, Risk Management, Cross-functional Team..., Customer Satisfaction, Strategy, Human Resources, Process Improvement, Employee Benefits, Team Leadership, Insurance, Analysis, Vendor Management, Executive Management, Performance Management, Communication Skills, Business Process..., Business Analysis, Customer Service, Leadership, Customer Experience, Management, Recruiting, Investments, Training, Marketing Strategy, Employee Training, CRM, Coaching, Team Building, Budgets, Customer Retention, Hiring, Financial Services
Education
New York University - Leonard N. Stern School of Business 2012 — 2015
CFP Program, Certified Financial Planning
Our Lady of the Lake University 2007 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
University of the Incarnate Word 2001 — 2005
Bachelor of Business Administration (BBA), Banking, Corporate, Finance, and Securities Law
The University of Texas at San Antonio 1996 — 1998
Banking, Corporate, Finance, and Securities Law
PETCO Animal Supplies, Inc. February 2013 - Present
USAA August 2007 - February 2013
USAA May 2005 - July 2007
USAA October 1999 - April 2005
Skills
Call Center, Finance, Project Management, Forecasting, Interviews, Change Management, Referrals, Financial Risk, Employee Engagement, Hands-on Training, Operations Management, Sales, Series 7, Series 63, Series 24, Team Management, Banking, Call Centers, Risk Management, Cross-functional Team..., Customer Satisfaction, Strategy, Human Resources, Process Improvement, Employee Benefits, Team Leadership, Insurance, Analysis, Vendor Management, Executive Management, Performance Management, Communication Skills, Business Process..., Business Analysis, Customer Service, Leadership, Customer Experience, Management, Recruiting, Investments, Training, Marketing Strategy, Employee Training, CRM, Coaching, Team Building, Budgets, Customer Retention, Hiring, Financial Services
Education
New York University - Leonard N. Stern School of Business 2012 — 2015
CFP Program, Certified Financial Planning
Our Lady of the Lake University 2007 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
University of the Incarnate Word 2001 — 2005
Bachelor of Business Administration (BBA), Banking, Corporate, Finance, and Securities Law
The University of Texas at San Antonio 1996 — 1998
Banking, Corporate, Finance, and Securities Law
Esme Hernandez's USAA Experience
Job USAA
Industry Financial Services
Experience
USAA
Skills
Insurance, Management, Retirement Planning, Customer Service, Banking, Series 7
Education
Our Lady of the Lake University
Communication and Learning Disorders, Speech-Language Pathology/Pathologist
The University of Texas at San Antonio
Psychology-Sociology
USAA
Skills
Insurance, Management, Retirement Planning, Customer Service, Banking, Series 7
Education
Our Lady of the Lake University
Communication and Learning Disorders, Speech-Language Pathology/Pathologist
The University of Texas at San Antonio
Psychology-Sociology
Joe Astwood's USAA Experience October 1998 - Present
Job Manager, Insurance Services at USAA
Industry Financial Services
Experience
USAA October 1998 - Present
USAA September 1998 - Present
Skills
Insurance, Underwriting, Risk Management, Property & Casualty..., General Insurance, Banking, Liability, Financial Services
Education
Our Lady of the Lake University 2002 — 2004
Master of Business Administration (M.B.A.)
The University of Texas at San Antonio 1993 — 1998
Bachelor of Business Administration (B.B.A.), Tourism Management
USAA October 1998 - Present
USAA September 1998 - Present
Skills
Insurance, Underwriting, Risk Management, Property & Casualty..., General Insurance, Banking, Liability, Financial Services
Education
Our Lady of the Lake University 2002 — 2004
Master of Business Administration (M.B.A.)
The University of Texas at San Antonio 1993 — 1998
Bachelor of Business Administration (B.B.A.), Tourism Management
Helen McElreath's USAA Experience January 1981 - Present
Job Sr. Facilitator at USAA
Industry Financial Services
Experience
USAA January 1981 - Present
Skills
Insurance
Education
Our Lady of the Lake University
Bachelor’s Degree, Liberal Arts and Sciences/Liberal Studies
Texas A&M University
Secondary Education and Teaching
USAA January 1981 - Present
Skills
Insurance
Education
Our Lady of the Lake University
Bachelor’s Degree, Liberal Arts and Sciences/Liberal Studies
Texas A&M University
Secondary Education and Teaching
Brenda Klann, MBA's USAA Experience March 2005 - Present
Job P&C Underwriter
Industry Insurance
Experience
USAA March 2005 - Present
Cardon Healthcare Network February 2004 - March 2005
Skills
Sales, Customer Acquisition, Customer Retention, Customer Support, People Skills, Job Coaching, Underwriting, Microsoft Office, Banking, General Insurance, Loan Origination, Credit Cards, Financial Improvement, Financial Advisory, Project Work
Education
Our Lady of the Lake University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
The University of Texas at Austin 1999 — 2003
Bachelor of Business Administration (B.B.A.), Marketing
USAA March 2005 - Present
Cardon Healthcare Network February 2004 - March 2005
Skills
Sales, Customer Acquisition, Customer Retention, Customer Support, People Skills, Job Coaching, Underwriting, Microsoft Office, Banking, General Insurance, Loan Origination, Credit Cards, Financial Improvement, Financial Advisory, Project Work
Education
Our Lady of the Lake University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
The University of Texas at Austin 1999 — 2003
Bachelor of Business Administration (B.B.A.), Marketing
Doris McMillan's USAA Experience 2001 - 2006
Job Customer Service at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom 2012 - 2013
UnitedHealthcare 2007 - 2009
Guardian Angel Performance Academy 2006 - 2007
USAA 2001 - 2006
Skills
BPO, Workforce Management, Contact Centers, Outsourcing, Service Delivery, Sla, Technical Support, Team Management, Inbound Marketing, Telemarketing, Talent Acquisition, Customer Retention, Vendor Management, Customer Support, Onboarding, Call Center Development, CRM
Education
Our Lady of the Lake University 1997 — 2000
Bachelor of Arts (B.A.), Fine Arts/Music
St. Phillips College 1997 — 2000
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Transcom 2012 - 2013
UnitedHealthcare 2007 - 2009
Guardian Angel Performance Academy 2006 - 2007
USAA 2001 - 2006
Skills
BPO, Workforce Management, Contact Centers, Outsourcing, Service Delivery, Sla, Technical Support, Team Management, Inbound Marketing, Telemarketing, Talent Acquisition, Customer Retention, Vendor Management, Customer Support, Onboarding, Call Center Development, CRM
Education
Our Lady of the Lake University 1997 — 2000
Bachelor of Arts (B.A.), Fine Arts/Music
St. Phillips College 1997 — 2000
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Gilbert Lozano's USAA Experience February 2009 - January 2011
Job Customer Service at Napa Auto Parts
Industry Management Consulting
Experience
NAPA Auto Parts March 2012 - December 2013
USAA February 2009 - January 2011
AT&T January 2000 - March 2006
Skills
Negotiator, Supervisory Skills, Operations Management, Regulatory Affairs, Staff Development, Customer Service, Customer Insight, Business Strategy, Business Process..., Warehousing, Fraud Detection, Interviews, Claim Investigation, Management, Project Management, Service Management, Organizational..., Customer Experience, Customer Engagement, Long Term Business..., Property & Casualty..., insurance, operations
Education
Our Lady of the Lake University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
NAPA Auto Parts March 2012 - December 2013
USAA February 2009 - January 2011
AT&T January 2000 - March 2006
Skills
Negotiator, Supervisory Skills, Operations Management, Regulatory Affairs, Staff Development, Customer Service, Customer Insight, Business Strategy, Business Process..., Warehousing, Fraud Detection, Interviews, Claim Investigation, Management, Project Management, Service Management, Organizational..., Customer Experience, Customer Engagement, Long Term Business..., Property & Casualty..., insurance, operations
Education
Our Lady of the Lake University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Jo Gutierrez's USAA Experience February 2009 - Present
Job Auto Injury Adjuster at USAA
Industry Financial Services
Experience
USAA February 2009 - Present
Our Lady of the Lake University August 2007 - May 2008
Our Lady of the Lake University August 2006 - May 2007
Skills
Research, Writing &..., Contract Interpretation..., skilled researcher, Insurance Claims, Long-term Customer..., instructional..., Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft power point, Negotiation, Administrative..., Leadership Development
Education
Our Lady of the Lake University 2006 — 2008
Master of Arts (M.A.), English Language and Literature, General
Stephen F. Austin State University 2003 — 2006
Bachelor of Arts (B.A.), English Language and Literature, General
USAA February 2009 - Present
Our Lady of the Lake University August 2007 - May 2008
Our Lady of the Lake University August 2006 - May 2007
Skills
Research, Writing &..., Contract Interpretation..., skilled researcher, Insurance Claims, Long-term Customer..., instructional..., Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft power point, Negotiation, Administrative..., Leadership Development
Education
Our Lady of the Lake University 2006 — 2008
Master of Arts (M.A.), English Language and Literature, General
Stephen F. Austin State University 2003 — 2006
Bachelor of Arts (B.A.), English Language and Literature, General
Wells Fargo
Fidelity Investments
U.S. Bank
Northwestern Mutual
Wells Fargo Bank
Charles Schwab
Ameriprise Financial Services, Inc.
Citibank