USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA November 2013 - Present
USAA May 2008 - November 2013
USAA July 2006 - May 2008
USAA July 2002 - May 2004
The Hartford June 1996 - April 2002
Skills
Casualty, Casualty Claims, Insurance, Property & Casualty..., Liability, Claims Management, General Insurance, Legal Liability, Call Centers, Process Improvement, Claim Investigation, Casualty Insurance, Team Building, Customer Service
Education
Saint Leo University
Business Administration and Management, General
Hitachi Consulting September 2011 - Present
The Home Depot May 2011 - September 2011
USAA October 2010 - May 2011
JPMorgan Chase October 2009 - October 2010
Haworth May 2009 - October 2009
Skills
SharePoint, C#, Microsoft SQL Server, XML, Sharepoint 2013, Office 365, REST, CSOM, CSS3, HTML 5, Fast Search, SQL Server, Managed metadata..., User Profile Service, jQuery, JSON, SAML, Windows Azure, CSS, Powershell
Education
Master's degree, Computer Science
Sacred Heart University
Master degree, Computer Science
Greentree Servicing November 2013 - Present
Wells Fargo Home Mortgage June 2012 - June 2014
USAA July 2007 - June 2010
Skills
Analysis, Credit, Finance, Loans, Management, Mortgage Lending, Customer Service, Financial Risk, Time Management, Underwriting, Accounting, Loan Origination, Loss Mitigation
Education
Saginaw Valley State University 1999 — 2001
N/A, Theatre/Theater
Let me see you Sparkle Photography January 2013 - Present
Www.letmeseeyousparkle.com December 2011 - Present
USAA November 2010 - Present
21st Century Insurance May 2009 - November 2010
Skills
Microsoft Office, Microsoft Excel, Customer Satisfaction, Customer Service, Insurance, Clerical Skills, Creative Writing, Organization, blogging, Account Management, Property & Casualty..., Multi Tasking, Blogging
Education
Rio Salado College 2008 — 2015
In progress Bachelors Degree, Human Resources Management and Services
Centennial High School 2003 — 2007
High School Deploma, General Studies
USAA March 2013 - Present
Citi November 2011 - February 2013
Citigroup March 2008 - November 2011
Vector Marketing June 2003 - November 2011
Vector Marketing April 2006 - April 2007
Skills
Sales, Marketing, Sales Management, Direct Sales, Recruiting, Account Management, Microsoft Excel, PowerPoint, Negotiation, Customer Service, Retail, Fixed Income, Risk Management, Teamwork, Time Management, Management, Advertising, CRM, Microsoft Office, Trading, Leadership, Cold Calling, Training, Microsoft Word, Marketing Strategy, Analysis, Business Analysis, Business Strategy, Forecasting, Bonds, Team Building, Sales Operations, Social Networking, Financial Services, Salesforce.com, Banking, Team Leadership, Business Development, Strategic Planning, Customer Satisfaction, Outlook, Sales Process, New Business Development, Networking, Social Media Marketing, Selling, Data Analysis, Budgets, Building Relationships, Market Research
Education
Saint Bonaventure University 2008 — 2010
Masters, General Business, Finance, Accounting, Marketing, Management, Global Business
Youngstown State University 2002 — 2006
Bachelor of Science in Advertising & PR, Marketing, Management, Advertising, Accounting, Finance, Economics, Business
SunTrust Mortgage 2011 - 2013
Zenta June 2009 - March 2011
EquiFirst Mortgage Corp April 2003 - March 2009
Citi September 2001 - April 2003
USAA March 1995 - June 2001
Skills
Loans, Mortgage Lending, Credit, Mortgage Banking, Loan Origination, Credit Analysis, Banking, Consumer Lending, Refinance, FHA, Residential Mortgages, Retail Banking, Credit Risk, Investment Properties, Funding
Education
Saint Leo University 1983 — 1983
none, Psychology
Stuttgart American High School
PwC April 2015 - Present
Capital One December 2014 - April 2015
The Law Office of Daryl T. Gordon December 2012 - September 2014
USAA April 2012 - December 2012
American Express August 2008 - April 2012
Skills
Accounting, Analysis, Microsoft Excel, Financial Analysis, Invoicing, Finance, Leadership, Team Building, Time Management
Education
Rio Salado College 2013 — 2016
Bachelor of Arts (B.A.), Political Science and Government, 3.73
ITT Cannon 2013 - Present
Curtiss Wright Controls October 2011 - May 2013
USAA April 2009 - October 2011
Home Meridian International January 2006 - 2009
Skills
Sales Operations, Customer Service, Manufacturing, Account Management, Forecasting, Inventory Management, Supply Chain Management, Supply Chain, SAP, Microsoft Office, Aerospace
Education
Saddleback College
USAA Financial AdvisorUSAAMay 2014 - Present
Wells Fargo March 2012 - September 2013
Morgan Stanley April 2011 - March 2012
PNC April 2010 - April 2011
PNC July 2009 - April 2010
PNC March 2009 - July 2009
Citi October 2007 - March 2009
American Income Life Insurance Company July 2007 - October 2007
Skills
Wealth Management, Retirement Planning, Business Development, Presentations, Life Insurance, Investments, Manage Client..., Sales, Cold Calling, Banking, Sales Management, Customer Service, Financial Services, Loans, Portfolio Management, Relationship Management, Risk Management, CRM
Education
West Texas A&M University 2015 — 2017
Master of Business Administration (MBA)
Rutgers University – Camden 2004 — 2007
Bachelor's degree, Political Science and Government
American School in Japan 2002 — 2004
High School
USAA January 2005 - Present
JPMorgan Chase 2002 - 2004
Skills
Strategic Financial..., Insurance, Risk Management, Financial Services, Underwriting, Project Management, SDLC, Credit, Customer Service, Program Management
Education
Saint Leo University 2001 — 2004
Bachelor of Business Administration (BBA), Business Administration and Management, General
The University of Texas at San Antonio 1999 — 2000
working on Bachelor of Business Administration (BBA), Business Administration and Management, General
Prime Communications September 2014 - Present
Alliance Professional Detail & Vinyl June 2013 - Present
Answer Financial January 2014 - September 2014
USAA February 2013 - January 2014
ORNL Federal Credit Union April 2011 - January 2013
Oak Ridge National Labs Federal Credit Union April 2011 - October 2012
Skills
Strategic Planning, Budget Process, Financial Forecasting, Financial Analysis, Financial Reporting, Cash Management, Performance Management, Performance Improvement, Team Building, Motivation, Account Management, Cash Flow Lending, Revenue Analysis, Social Entrepreneurship, Process Management, Construction Cost..., Public Relations, Cost Control Reduction, Business Process..., Variance Analysis, Trend Analysis, Financial Markets, Sales Leadership..., Market Share Expansion, Internal Audit, Credit Analysis, Risk Based Lending, Leadership Development, Analysis, Credit Unions, Finance, Underwriting, Banking, Management, Sales, Loans, Insurance, Cross Selling, Credit, IRAs, Life Insurance, Customer Service, Risk Management, Consumer Lending, Accident, Health Insurance
Education
University of Phoenix 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Kaplan University of Insurance 2013 — 2014
Property & Casualty/Life & Health Insurance License, Insurance
Roane State Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Counseling Psychology
Edward Jones September 2014 - Present
Ignites March 2014 - May 2014
Fidelity Investments January 2012 - August 2013
USAA August 2010 - July 2011
Lincoln Financial Group March 2007 - July 2010
New York Life Investment Management December 2001 - January 2007
UBS PaineWebber December 1989 - December 2001
Merrill Lynch January 1985 - December 1988
Standard & Poor's January 1984 - January 1985
Merrill Lynch August 1981 - 1984
Skills
Retirement, Strategy, Product Management, 401k, Wealth Management, Investments, Asset Allocation, Mutual Funds, Series 7, IRAs, Leadership, Finance, Asset Management
Education
Rutgers, The State University of New Jersey-Newark 1979 — 1981
MBA
Rutgers University-New Brunswick 1975 — 1979
BA, English
USAA January 2015 - Present
Hewlett-Packard January 2014 - 2014
USSOCOM 2011 - May 2013
STG 2005 - 2011
NMCI January 2005 - May 2005
United States Air Force 2000 - 2004
Skills
Project Management, ITIL, Information Security, Network Security, Unix, Linux, Windows, Storage, Unix Shell Scripting, HTML, Visual Basic, CISSP, Information Assurance, System Administration, Security, Testing, Integration, SharePoint, Enterprise Architecture, VMware, Active Directory, Network Administration, Disaster Recovery, IT Management, Computer Security, Visio, Information Technology, PMP, DoD, Requirements Analysis, Security Clearance, Security+, Systems Engineering, Servers
Education
Saint Leo University
Bachelor of Science (B.S.), Computer Information Systems
USAA January 2014 - Present
Skills
Employee Relations, Performance Management
Education
Liberty University 2014 — 2017
Master's degree, Psychology
Saint Leo University 2010 — 2013
USAA September 2012 - Present
HSBC May 2011 - September 2012
ProVest, LLC March 2009 - May 2011
ProVest, LLC March 2008 - March 2009
Saxon Mortgage, Inc March 2007 - February 2008
Fremont Investment and Loan July 2003 - March 2007
Chase Home Finance July 2001 - July 2003
Skills
Credit, Mortgage Lending, Training, Loans, Software Documentation, Management, Mortgage Servicing, Analysis, Team Leadership, Process Improvement, Team Building, Human Resources, Coaching, Time Management, Leadership, Loan Origination, Residential Mortgages, Customer Service, Microsoft Office, Underwriting, Mortgage Banking, Credit Analysis, Negotiation, Account Management, Finance, Customer Satisfaction
Education
Saint Leo University 2012 — 2015
Master of Business Administration (M.B.A.), Human Resources Administration
Saint Leo University 2008 — 2009
B.A, Business Administration; Management Specialization
University of Central Florida 1995 — 1997
General studies
Gaither High 1992 — 1995
High School
USAA April 2015 - Present
USAA June 2010 - April 2015
Skills
Property & Casualty..., Claim, Insurance, Claims Management, Liability, Underwriting, Casualty, Subrogation, Property Damage, General Insurance, Claim Investigation, Commercial Insurance, Commercial Lines, Legal Liability, Property Claims, Claims Resolution, Liability Analysis, Casualty Insurance
Education
Saint Leo University 2008 — 2012
Bachelor of Arts (B.A.), Accounting and Business/Management
VITAS Healthcare April 2015 - Present
Concentra, Divison of Humana March 2011 - August 2014
SWBC June 2010 - March 2011
USAA August 2006 - May 2007
USAA January 1999 - August 2006
USAA February 1996 - January 1999
Coldwell Banker D'Ann Harper, REALTORS January 1993 - January 1996
Skills
Sales, Public Speaking, Workshop Facilitation, Social Influence, Change Management, Staff Development, Process Improvement, Coaching, Leadership, Team Building, Leadership Development, Call Center, Team Leadership, Strategic Planning, Management, Training, Organizational..., Six Sigma, Healthcare, Employee Training, Program Management, Instructional Design, Business Process..., Marketing, Employee Relations, Quality Assurance, Performance Management, Customer Satisfaction, Customer Service, Executive Management, Human Resources, Operations Management, Insurance, Policy, Recruiting, Call Centers, Strategy, Cross-functional Team..., Project Planning, Budgets, Banking, Risk Management, Customer Experience, Employee Benefits, Sales Operations, Customer Retention, Team Management, Project Management, Business Development, Account Management
Education
Saint Leo University 2012 — 2015
Pursuing Graduate Degree, MBA
Saint Leo University
BBA, Management
Okaloosa County Sheriff's Office 2013 - Present
MTMC PHOTOGRAPHY October 2010 - Present
Twin County Regional Healthcare, Inc January 2009 - Present
Lions Clubs International May 2008 - 2014
USAA 2007 - 2014
Wildlife Rehabilitators Partnership of NW FL, Inc. February 2000 - June 2008
Skills
Birds, Non-profits, Microsoft Office, Community Outreach, Budgets, Leadership, Public Speaking, Leadership Development, PowerPoint, Policy, Public Relations, Grant Writing, Fundraising, Nonprofits, Training, Photography, Event Planning, Editing
Education
Richland College 1980 — 1982
Associate's Degree, Biology, Medical Technician
Richland College 1975 — 1977
Associate of Arts (AA), Accounting and Business/Management
Dignity Health December 2013 - Present
Cox Communications January 2013 - October 2013
Banner Health June 2006 - January 2013
TGI Fridays May 2005 - July 2006
USAA July 2002 - May 2005
Buddy's May 2002 - June 2003
Preferred Credit Management February 2000 - July 2002
Skills
Employee Relations, Process Improvement, Microsoft Office, Customer Service, Social Media, Event Planning, Medical Terminology, Billing Systems, Finance, Financial Accounting, Typing, Ten Key, Windows, Windows 7, NextGen, Centricity, Call Center, PeopleSoft, Access, Inventory Management, Management, Research, Analysis, Customer Satisfaction, Human Resources, Time Management, Banking, Databases, Training, Team Building, Call Centers, Project Planning, Outlook, Team Leadership, SharePoint, Sales, Troubleshooting, Microsoft Word, Software Documentation, Microsoft Excel, Accounting, Invoicing, Leadership, Visio, Credit, Software Implementation, PowerPoint, Accounts Payable, Technical Support, System Administration
Education
Hutchinson High School 1988 — 1992
High School Diploma, General Studies
Rio Salado College
Telecommunications Technology/Technician
USAA March 2004 - Present
Skills
Call Center, Banking, Credit, Financial Services, Credit Cards, Customer Experience, Customer Retention, Relationship Management, Retail Banking, Customer Satisfaction, Call Centers, Underwriting, Cross Selling, Mortgage Lending, Finance, Credit Risk, Credit Analysis, Risk Management, KYC, Deposits, Customer Acquisition, Training, Coaching, Building Relationships, AML, Financial Risk, Process Improvement, Strategic Financial..., Financial Advisory, Team Management, Business Analysis, Payments, Debit Cards, Financial Planning
Education
Western International University 2015 — 2015
Rio Salado College
Rio Salado College
Business Administration and Management, General
Platinum Properties of Pasco, LLC. March 2010 - Present
newlon+piersall December 2012 - December 2012
Former Candidate for Elected County Office March 2012 - November 2012
Century 21 & Coldwell Banker July 2001 - March 2010
USAA January 1997 - March 2000
What A World, Inc. July 1993 - January 1997
Skills
Short Sales, Sellers, REO, Foreclosures, Residential, First Time Home Buyers, Relocation, Luxury, New Home Sales, Customer Service, Residential Homes, Single Family Homes, Real Estate Transactions, Selling, Small Business, HUD, Contract Negotiation, Condos, Commercial Real Estate, Buyers, Buyer Representation, Brokerage, ABR, 1031 Exchanges, Investment Properties, Investors, Listings, Marketing, Marketing Strategy, Negotiation, New Homes, Property, Real Estate, Real Estate Development, Real Property, Referrals, Resellers, Sales, Seniors, Townhomes
Education
Saint Leo University 1988 — 1992
B.A., Marketing & Management
Sarasota High 1984 — 1988
USAA December 2014 - Present
Freelance October 2013 - Present
Barton Associates Inc. July 2014 - October 2014
The Honda Classic IMG January 2014 - April 2014
St. Augustine Catholic Church January 2013 - June 2013
Skills
Marketing, Video Production, Social Media, Graphic Design, Social Networking, New Media, Creative Writing, Video, Online Advertising, Audio Engineering, Web Design, WordPress, Photoshop, Final Cut Pro, Pro Tools, Advertising, Photography, Writing, Multimedia, Public Speaking, Digital Photography, Entrepreneurship, Adobe Photoshop, Microsoft Word
Education
Saint Leo University
Master of Business Administration (M.B.A.), Project Management
University of Florida 2009 — 2012
B.S, Advertising Including Business
Suncoast Community High School 2005 — 2009
Accomplishments International Baccalaureate Diploma
American Express October 2013 - Present
American Express July 2010 - October 2013
USAA July 2008 - July 2010
Skills
Customer Service, Cold Calling, Escalation Resolution, Sales, Writing, Microsoft Excel, Microsoft Office, Graphic Design, Loans, Payroll, Selling, Credit, Management, Credit Cards, Financial Services
Education
Barry Goldwater Highschool 2000 — 2004
Rio Salado College
Organizational Leadership
Nationwide Private Client April 2014 - Present
The Haunting Grounds October 2013 - Present
USAA June 2003 - February 2014
Discover Financial Services March 1996 - June 2003
Skills
Banking, Human Resources, Microsoft Excel, Microsoft Word, PowerPoint, Analysis, SharePoint, Microsoft Access, Business Analysis, Finance, Customer Service, Insurance, Process Improvement, Google SketchUp, Risk Management, Microsoft Sharepoint, Product Consultant
Education
Arizona State University 2013 — 2015
Bachelors of Science, Information Technology
Rio Salado College 2001 — 2011
Associate of Applied Sciences in Computer Technology, Computer Usage and Applications and Networking, 3.73
AAA Arizona October 2007 - Present
USAA February 2005 - October 2007
Farmers Insurance November 2003 - February 2005
Skills
Works well in a team, Microsoft Works, Learning Quickly, Positive Team Player, Sales, Call Centers, Underwriting, Umbrella Insurance, Insurance, Close Attention to..., Customer Experience, Property, Outlook, 10 Key, Casualty, Networking, General Office Skills, Organization, Team Building, Social Networking, Proactive self-starter, Motivated self-starter, Positive Can-do Attitude
Education
Rio Salado College
Certificate for Insurance
USAA July 2015 - Present
Rochester Institute of Technology September 2011 - July 2015
USAA May 2014 - August 2014
TE Connectivity May 2013 - March 2014
United States Marine Corps March 2006 - May 2011
United States Marine Corps, Active Duty July 2003 - July 2005
United States Marine Corps May 2003 - July 2005
Hamel's Amusement Park May 1997 - June 1999
Skills
Security Clearance, DoD, Military Experience, Troubleshooting, Military, Military Operations, Microsoft Office, Windows, Security, Weapons, Customer Service, Government, Microsoft Excel, Networking, Management, Microsoft Word, Research, Leadership Development, Security+, mIRC, CQB, Military Training, Command, C2PC, Mission Accomplishment, Tactics, Small Unit Leadership, Top Secret, National Security, Satellite Communications, Counterterrorism, Program Management, Electronics, Information Assurance, Leadership, Organizational..., Force Protection, Physical Security, Radar, Digital Electronics, Circuit Analysis, Operational Planning, Testing, Training, Surveillance, Systems Engineering, Navy, Defense, Vulnerability Assessment, Intelligence
Education
Rochester Institute of Technology 2011 — 2015
Bachelor of Science (B.S.), Electrical, Electronic and Communications Engineering Technology/Technician
Capital Connection Investment Group, LLC September 2013 - Present
Mid Level Associates January 2008 - September 2013
Washington Mutual November 2005 - December 2007
USAA February 1995 - November 2005
Skills
Vendor Management, Process Improvement, Leadership, Management, Customer Service, Strategic Planning, Strategy, Project Planning, Operations Management, Executive Management, Budgets, Cross-functional Team..., Forecasting, Analysis, Team Leadership, Call Centers, Outsourcing, Negotiation, Contract Negotiation, Customer Satisfaction, Quality Assurance, Customer Experience, Project Management, Customer Relations, Team Building, Leadership Development, TL9000, Policy, Compliance, Administration, Requirements Analysis, Problem Solving, System Administration, Business Process..., Risk Management, Business Planning, Portfolio Management, Strategic Partnerships, Consulting, Entrepreneurship, Investments, Financial Risk, Credit Risk, Strategic Consulting, Business Networking, Business Process Design, Risk Assessment, Alternative Investments, Sales, Business Strategy
Education
Saint Leo University 2004 — 2008
MBA, Business Strategy
Tabor College
Business Administration
Ultimate Realty July 2015 - Present
Ultimate Realty May 2015 - Present
Coldwell Banker D'Ann Harper, REALTORS October 2013 - April 2015
Accenture March 2013 - November 2013
USAA February 2008 - August 2012
USAA February 2008 - August 2012
University of Oklahoma Health Sciences Center 2001 - 2008
South Padre Island CVB 1998 - 2000
Skills
Real Estate, Mortgage Lending, Management, Loans, Real Estate Transactions, VA loans, Banking, Customer Service, Home, VA, Mortgage Industry, Conventional, Mortgage, Compliance, Funding, Call Center, Excel, Outlook, Customer Relations, Access, Word, Quickbooks, Microsoft Office, PowerPoint, Customer Experience, Telephone Skills, Documentation, Risk Management, Accounts Receivable, First Time Home Buyers, Grant Writing, Public Relations, Public Speaking, Project Coordination, Hospitality Management, Inventory Management, Healthcare, Public Health, Events Coordination, Dietitian, Property Management, Problem Solving, Non-profits, Residential Mortgages
Education
Rose State College
Rose State College
Hathaway Consulting June 2001 - Present
American Family Insurance November 2006 - August 2008
USAA November 2004 - August 2006
Skills
Insurance, Health Insurance, Customer Service, Commercial Insurance, Property & Casualty..., Strategic Planning, Term Life Insurance, Microsoft Office, Whole Life, Writing, Creative Writing, Technical Writing, Resume Writing, Painting, Craft, Communication, Internet, Cooking, Coordinating Events, Organization, Motorcycle, Fixed Annuities, Life Insurance, Legal Liability, Umbrella Insurance, Renters, Universal Life
Education
Rio Salado College
Lakeview Community 1982 — 1986
Diploma
Virginia Farm Bureau August 2014 - Present
US Army Reserves 1991 - Present
Virginia Farm Bureau September 2012 - July 2014
Virginia Farm Bureau 2006 - August 2012
Strategic Employee Benefit Services (NWFN) 2002 - 2006
USAA 2000 - 2002
Skills
Disability Insurance, Health Insurance, Insurance, Employee Benefits, Medicare, Salesforce.com, Customer Retention, Leadership, Dental Sales, Logistics Management, Reverse Logistics, Sales, Training, Small Business, Account Management
Education
Saint Leo University 1998 — 2001
B.A., Human Resources
University of Maryland University College 1993 — 1995
A.A, General Studies
USAA May 2014 - Present
USAA October 2012 - May 2014
WD Financial February 2012 - September 2012
ING Financial Markets, LLC June 2005 - November 2011
Bank of America April 2001 - June 2005
JPMorgan Chase July 1998 - April 2001
Skills
Equities, Middle Office, Fixed Income, Capital Markets, Back Office, Compliance, Pricing Analysis, Financial Accounting, Equity Derivatives, Project Planning, Derivatives, Valuation, Bloomberg, Financial Markets
Education
Rutgers, The State University of New Jersey-New Brunswick 1989 — 1993
Bachelors of Arts
USAA November 2012 - Present
Bank of America April 2009 - November 2012
United States Marine Corps May 2004 - May 2010
Harley-Davidson Financial Services September 2007 - March 2009
Skills
Credit, Risk Management, Customer Service, Mortgage Lending, Microsoft Word, CRM, Banking, Microsoft Office, Loans, Process Improvement, Microsoft Excel, Financial Analysis, Mortgage Banking, Finance, FHA, Credit Analysis, Analysis
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Computer Programming
Rockland Community College
Spring Valley High School
Best Buy January 2015 - Present
USAA May 2014 - January 2015
Independence University September 2011 - May 2014
Direct Alliance October 2010 - August 2011
Skills
Microsoft Office, Administration, Team Leadership, Phone Etiquette, Office Equipment, Positive Work..., Sales Presentations, Client Rapport, Call Centers, Banking, Customer Retention, Customer Service, Leadership, Public Speaking, Sales
Education
Rio Salado College 2012 — 2015
Associate's degree 2015, Business Administration and Management, General
USAA July 2014 - Present
Fastenal October 2012 - July 2014
Global Spectrum April 2012 - August 2012
Family Dollar November 2010 - June 2012
Skills
Management, Customer Service, Time Management, Team Building, Public Speaking, Sports Management, Sports Marketing, Sports, Social Media, Event Planning, Event Management, Microsoft Office, Public Relations, Marketing, Sales, Leadership
Education
Saint Leo University 2015 — 2016
Master of Business Administration (MBA), Human Resources Management and Services
South Carolina State University 2008 — 2013
Bachelors, Business Management, Accounting, Economics
Stephenson High School
Helios (formerly Progressive Medical & PMSI) 2010 - Present
Kforce 2004 - 2007
AG Armstrong Development 2003 - 2004
USAA 1983 - 2002
Skills
Program Management, Operations Management, Organizational..., Strategic Planning, PMP, CRM, Process Improvement, Business, Vendor Management, Strategy, Leadership, Management, Healthcare, Team Building, Performance Management, Coaching, Security, Business Process, IT Strategy, Integration, Quality Assurance, Executive Management, Telecommunications, Business Process..., Human Resources, Cross-functional Team..., Business Analysis, IT Management, SDLC, Change Management, Project Portfolio...
Education
Saint Leo University 2002 — 2004
MBA
University of South Florida
BA
University of Virginia Darden School of Business
Tata Consultancy Services July 2014 - Present
PSEG February 2014 - June 2014
BMO Financial Group December 2013 - January 2014
PSEG June 2013 - November 2013
Comcast September 2011 - May 2013
USAA December 2009 - August 2011
Lloyds Banking Group January 2008 - November 2009
Tata Consultancy Services June 2007 - December 2007
Infosys Technologies Ltd August 2003 - May 2006
Skills
Requirements Analysis, Software Project..., Business Analysis, SDLC, Pre-sales, Requirements Gathering, Program Management, Business Process..., Process Consulting, Global Delivery, CMMI, Project Management, Agile Methodolgy, Business Process, Outsourcing, Consulting, Team Management, Scrum, Project Portfolio..., Gap Analysis, Vendor Management, Agile Methodologies
Education
S.P. Jain Institute of Management & Research 2006 — 2007
Masters in Business Administration
College of Technology, Pantnagar 1999 — 2003
Bachelor of Technology (B.Tech.), Electronics and Communication Engineering
Dell 2014 - Present
Dell August 2013 - 2014
Dell 2012 - 2013
Dell 2010 - 2011
CHRISTUS Health 2003 - 2010
Computer Solutions 2001 - 2003
USAA 1998 - 2001
US Army 1991 - 1996
Skills
Data Center, Disaster Recovery, Vendor Management, Virtualization, Storage, IT Service Management, ITIL, Project Management, Leadership, Enterprise Software, Program Management, Integration, Infrastructure, SAN, Enterprise Architecture, Citrix, VMware, Security, Networking, Project Portfolio..., Sales, Pre-sales, Strategic Leadership, CCNA, Budgets, Enterprise Storage, Technical Management, Customer Relations, MSCE, CCDA, CTO, IT Solutions, Cost Management, Project Managment, Budgeting, Forecasting, P&L, Technical Leadership, Technology Development, Organizational..., CIO, Chief Information..., VP of Technology, Technology Director, IT Infrastructure..., IT Director, Executive Management, Managed Hosting, IT Strategy, IT Operations Management
Education
Saint Leo University 2004 — 2006
Master of Business Administration (MBA)
Saint Leo University
Bachelor of Business Administration (BBA)
World Savings/Wachovia July 2005 - December 2008
World Savings/Wachovia 2005 - 2008
Wachovia Bank 2005 - 2008
USAA 2002 - 2003
Motorola University 1992 - 2002
Education
Troy State University 1991 — 1992
MPA, Public Administration
Saint Leo University 1989 — 1991
BA, Business Administration, Technology Management
Engle Martin & Associates Casualty Claim Supervisor, sclaTotura & CompanyFebruary 2006 - Present
Totura & Company 2006 - 2014
USAA June 2000 - February 2006
The Hartford 1990 - 1999
Skills
Subrogation, Product Liability, Claim, Property & Casualty..., Professional Liability, Insurance, Claims Resolution, Public Liability, Litigation, Mediation, Liability Analysis, Property Damage, Litigation Management, Liability, Casualty, Casualty Insurance
Education
Roanoke College 1981 — 1985
AMERIVET REAL ESTATE SERVICES, INC. July 2015 - Present
Keller Williams Realty, New Tampa October 2010 - June 2015
Tampa Bay Builders Association April 2014 - April 2014
Tampa Bay WorkForce Alliance - Startup Quest February 2014 - April 2014
USAA April 2011 - May 2012
Self Employed October 2000 - April 2011
Hospitality Linen Services January 2003 - August 2005
Central Florida Custom Upholstery October 2000 - December 2002
Orlando Health June 1991 - October 2000
United States Army May 1987 - April 1989
Skills
Marketing, Leadership, Management, Strategy, Strategic Planning, Sales, New Business Development, Training, Project Management, Real Estate, Business Development, Negotiation, Small Business, Start-ups, Customer Service, Operations Management, Organizational..., Budgets, Human Resources, Coaching, Cross-functional Team..., Process Improvement, Investment Properties, Sales Operations, Sales Management, Team Leadership, Finance, Entrepreneurship, Business Planning, Multiple Offer..., HUD Transaction..., Residential Home Buyer..., Social Media Marketing, Fannie Mae Transactions, Residential Home Seller..., Selling, Customer Satisfaction, Competitive Analysis, Contract Negotiation, Team Building, Marketing Strategy, Public Relations, Account Management, Residential Homes, Real Estate Transactions, Change Management, Market Analysis
Education
Rollins College - Crummer Graduate School of Business 1996 — 1998
M.B.A, Business
University of South Alabama 1990 — 1991
B.S, Business Administration
Verizon Enterprise Solutions May 2014 - Present
Customer Affinity Solutions, LLC September 2013 - April 2014
Performance Technology Partner, LLC June 2011 - September 2013
Metabolic Cardiovascular Institute of FL January 2011 - June 2011
Contact Center Transformation Group, Inc. January 2007 - June 2011
USAA October 2010 - April 2011
Outsource Institute January 2009 - April 2011
Consultant to Chunghwa Telephone (China) August 2009 - October 2009
Verizon June 2007 - April 2009
Genesys 2007 - June 2007
Skills
Business Development, Project Management, Account Management, Contact Centers, Management Consulting, Call Center, Telephony, Customer Experience, CRM, Business Transformation, Business Process..., Cloud Computing, Requirements Analysis, Business Process, Professional Services, Strategic Planning, Telecommunications, Workforce Management, Outsourcing, Business Analysis, Genesys, IVR, Process Improvement, Team Leadership, Solution Selling, Integration, CTI, Salesforce.com, Enterprise Software, Direct Sales, Managed Services, Leadership, Program Management, Strategy, Management, Strategic Partnerships, Avaya, BPO, SaaS, Pre-sales, Sales Operations, VoIP, Call Centers, Unified Communications, Consulting, Selling, Channel Partners, Vendor Management, Training, Networking
Education
Rutgers, The State University of New Jersey-New Brunswick 1973 — 1975
MEd
The College of New Jersey 1971 — 1973
BS
Valley Forge Military Academy & College 1966 — 1969
HSD
USAA June 2015 - Present
USAA May 2014 - June 2015
USAA July 2012 - March 2014
Tampa Bay Rays January 2012 - May 2012
University of South Florida St. Petersburg June 2010 - May 2012
Skills
Experience with..., Experience with..., United States Secret..., Takes initiative, works..., PowerPoint, Microsoft Word, Customer Service, Budgets, Management, Finance, Forecasting, Microsoft Excel, Access, Outlook, Microsoft Office, Marketing, Research, Event Planning, Fundraising, Public Speaking, Time Management, Facebook, Social Media, Strategic Planning, Community Outreach, Data Analysis, Teamwork, Leadership, Analysis, Financial Analysis, Social Networking, Strategic Financial..., Financial Planning
Education
Saint Leo University 2014 — 2016
Master of Business Administration (M.B.A.), Accounting
University of South Florida 2008 — 2012
Bachelor of Science (B.S.), Finance, General
USAA February 2013 - Present
USAA May 2012 - Present
USAA January 2010 - May 2012
Raymond James & Associates July 2007 - January 2010
Citigroup 2000 - 2007
United States Marine Corps January 1994 - February 2000
Skills
Property Management, Real Estate Transactions, Vendor Management, Strategic Planning, Business Strategy, Due Diligence, Program Management, Financial Modeling, Strategy, Strategic Financial..., Project Management, Portfolio Management, Mergers & Acquisitions, Negotiation, Leadership, Management, Investments, Business Development, Strategic Partnerships, Finance, Forecasting
Education
Rollins College
BA, Economics and Int'l Business
Rollins College - Crummer Graduate School of Business
MBA, Entre. & Int'l Business
Tower Hill Insurance Group December 2012 - Present
Tower Hill Insurance Group January 2012 - December 2012
Tower Hill Insurance Group October 2008 - January 2012
Tower Hill Insurance Group October 2001 - October 2008
USAA March 2001 - September 2001
Florida Farm Bureau Insurance June 1996 - March 2001
Skills
Property & Casualty..., Legal Liability, Casualty, Commercial Insurance, Liability, General Insurance, Commercial Lines, Insurance, Umbrella Insurance, Claim, Inland Marine, Professional Liability, Underwriting, D&O, Claims Management, Marketing, Property Damage, Homeowners
Education
Insurance Institute of America 1997 — 2006
Associate
Insurance Institute of America
Associate
Saint Leo University 1988 — 1991
BA
Pasco Hernando Community College 1986 — 1988
Associate of Arts (AA)
American Educational Institute
Bachelor's degree
Insurance Institute of America
Associate
USAA
Skills
Customer Service, Leadership, Risk Management, Process Improvement
Education
Saint Leo University
Computer and Information Sciences and Support Services
Duncan and Son Lines November 2013 - Present
Weidner Apartment Homes June 2012 - November 2013
GameStop April 2008 - June 2012
Best in Show Billiards and Games April 2007 - April 2008
USAA June 2006 - April 2007
Anasazi Bookstore September 2000 - June 2006
Skills
Sales Management, Store Management, Visual Merchandising, Hiring, Driving Results, Time Management, Store Operations, Sourcing, Accounts Payable, Problem Solving, POS, Customer Experience, Product Knowledge, Planograms, Loss Prevention, Inventory Control, Staff Development, Schedule Control, Performance Reviews, Internal Audit
Education
Westview High School 2001 — 2005
Rio Salado College
Hilton Worldwide January 2014 - Present
Direct General Insurance May 2013 - Present
Ultimate Medical Academy - Tampa January 2013 - April 2013
USAA July 2012 - September 2012
Allstate October 2007 - July 2012
Mastercraft Industries, Inc. January 2007 - October 2007
New York Daily News January 2004 - January 2007
Times Herald-Record April 2003 - September 2003
AT&T Mobility January 2002 - August 2002
Verizon Wireless November 2000 - November 2001
Skills
Colossus, Arbitration Forums, AS400 system, Axys, Microsoft Office, Windows, 10 Key, QuickBooks, Photoshop, Fast Track, NextGen, ARMS, Claims Connection, AIS/ DPS, Claims Management, Liability Analysis, Property & Casualty..., Casualty Claims, Claims Resolution, Claims Handling, Claims Investigations, Accident Claims, Rental Management, Auto Claims, Property Damage, Negotiation, Comparative Analysis, Negligence, Settlement, Evaluations, Policy Analysis, Subrogation, Admissions, Sales, Customer Follow-up, Outbound Marketing, ACD, Customer Service, Customer Retention, Customer Support, Call Centers, Claim Investigation, Adjusters, Casualty, Automobile Liability, Adjustments, Public Speaking
Education
Rochester Institute of Technology
Bachelor of Applied Arts and Science, Social Work
Newburgh Free Academy 1989 — 1992
Regents Diploma
USAA January 2001 - Present
Catholic Life Insurance May 1996 - January 2001
Texas Dental Plans/National Dental Plans August 1986 - March 1996
Skills
Series 7, Insurance, Property & Casualty...
Education
Saint Leo University 2001 — 2003
Business Administration
San Antonio College 1973 — 1974
Associates of Liberal Arts
Bee County College 1971 — 1972
History
USAA April 2001 - September 2009
SUTTER CONNECT/SUTTER PHYSICIAN SERVICES July 1999 - April 2001
Education
Saint Leo University 2006 — 2008
Business Administration
Dominican College 1973 — 1976
High School, High School degree
American Institute for CPCU
Certificate, General Insurance
Consulting&Coaching January 2014 - Present
Ballet Conservatory of South Texas July 2012 - March 2014
Whataburger August 2009 - June 2013
Wachovia 2008 - 2008
USAA 2004 - 2008
Sirius Computer Solutions 1997 - 2004
CompUSA March 1998 - September 1999
Office Communications Systems 1992 - 1997
Skills
Vendor Management, IT Management, Project Management, Change Management, Infrastructure, Software Development, Business Process..., Projects, Stakeholder Management, Due Diligence, PMP, SDLC, Program Management, Business Analysis, ITIL, Solution Architecture, IT Strategy, Integration, Process Improvement, Business Process, Business Intelligence, PMO, Management, Leadership, Strategy, Team Leadership, Project Delivery, Project Planning, Six Sigma, Analysis, Governance, Enterprise Software, Agile Methodologies, Project Portfolio..., Strategic Planning, Business Process..., Enterprise Architecture, Budgets, Service Delivery, Requirements Analysis, Information Technology, Software Project..., IT Operations, Cross-functional Team..., Data Warehousing, Process Engineering, Quality Assurance, Requirements Gathering, Forecasting, Risk Management
Education
Saint Leo University 2004 — 2005
General Studies
NetG 2004 — 2004
PMP, Project Management
Chauncey International 2003 — 2003
Information Systems Management
University of Phoenix 2002 — 2003
General Studies
American Management Institute 2002 — 2002
Developing Executive Leadership
Citrix Systems 1999 — 1999
CCA, Citrix Server
IBM 1999 — 1999
PSE, IBM Servers
Zeff Training and Consulting 1999 — 1999
MCT, Microsoft Certified Trainer
Cisco 1998 — 1998
Advanced Router Configuration, Router Configuration
New Horizons 1997 — 1997
MCSE, Microsoft Systems Engineer
Self-employed January 2007 - Present
USAA January 2005 - March 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Public Speaking, Leadership, Event Planning, Social Media, Insurance
Education
Rio Salado College 2005 — 2007
Insurance
USAA August 2015 - Present
Deloitte September 2012 - August 2015
CITES Help Desk March 2010 - May 2012
College of Lake County June 2011 - August 2011
Skills
Microsoft Office, HTML, Microsoft Excel, Microsoft Word, Information Security, Information Security..., Enterprise Risk...
Education
University of Illinois at Urbana-Champaign - College of Business 2008 — 2012
BS, Information Systems & Technology
Rotterdam School of Management 2010 — 2011
BS, Strategy Consulting
Alamo Oil and Independent AMSOIL Dealer 2012 - Present
USAA June 2001 - March 2013
Bank of America Investment Services 1997 - 2000
Brown-Karhan Health Care 1994 - 1995
Education
The University of Texas at San Antonio 2015 — 2019
degree-seeking MPA, Environmental Public Policy, Environmental Studies
Rice University 1988 — 1992
BA, Behavioral Sciences, cum laude
USAA March 2014 - Present
Canadian Forces July 2012 - June 2013
Canadian Forces July 2009 - July 2012
Canadian Forces May 2007 - July 2009
United Nations October 2006 - April 2007
Canadian Forces July 2005 - October 2006
Canadian Forces July 2002 - July 2005
Canadian Forces July 1999 - July 2002
Skills
Leadership, Military, Telecommunications, Security, Training, Project Planning, Policy, IT Management
Education
Université du Québec à Chicoutimi 2004 — 2004
Project Management
Royal Military College of Canada/Collège militaire royal du Canada 1993 — 1995
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering
Royal Roads Military College 1991 — 1993
Ameriprise Financial Services, Inc. October 2014 - Present
USAA June 2013 - October 2014
USAA June 2012 - June 2013
Arizona Women's Education & Employment (AWEE) April 2012 - May 2012
Arnold Scott Harris, P. June 2011 - February 2012
Meyer & Njus, P.A. July 2009 - April 2010
City Colleges of Chicago March 2009 - December 2009
Allstate Insurance Company May 2008 - November 2008
Affirmative Insurance Company May 2007 - May 2008
United Services Automobile Association February 2004 - February 2007
Skills
Docketing, Proofreading, Court Filing, Corporate Law, Customer Service, Research, Insurance, Compliance, Training, Time Management, Teamwork, Team Building, Sales, PowerPoint, Program Management, Policy, Public Speaking, Legal Writing, Leadership, Management, Microsoft Excel, Outlook, Administrative..., Call Centers, Filing
Education
Robert Morris University 2009 — 2012
MBA, Management & Human Resources, 3.33
Robert Morris University 2008 — 2009
BS, Professional Studies; Paralegal
Robert Morris University 2002 — 2003
AAS, Paralegal Studies
USAA 2013 - Present
USAA March 2013 - August 2013
USAA August 2010 - March 2013
USAA August 2009 - July 2010
US Army November 2006 - November 2008
Skills
Business Analysis, Financial Services, Banking, Risk Management, Business Process..., Account Management, Management, Program Management, Leadership, Strategic Planning, Team Building, Cross-functional Team..., Strategy, Team Leadership
Education
Saint Bonaventure University
Bachelor of Arts (B.A.)
Publix Super Markets June 2014 - August 2014
Fidelity National Financial May 1997 - December 2012
USAA September 1987 - December 1993
Skills
Word Processing, Data Entry, Deaf Culture, Property & Casualty..., Video Phones, Typing, Flood Insurance, Proofreading, Library, Swimming, Jazz Dance, Bowling, Closed Captioning
Education
Saint Petersburg Junior College 1983 — 1986
Associate of Science (AS), Word Processing, 3.5
Rochester Institute of Technology 1982 — 1983
None, Business/Office Automation/Technology/Data Entry
USAA February 2015 - Present
USAA May 2014 - February 2015
United States Marine Corps June 2006 - April 2014
The Home Depot January 2006 - June 2006
Peter Piper, Inc. January 2005 - January 2006
Skills
Leadership, Highly motivated..., Team Leadership, Team Building, Communication Skills, Sales, High level of initiative, Self-starter, Career Counseling, Teaching, Mentoring, Military Training, Martial Arts, Physical Security, Weapons, Military Operations, Military, Military Experience, Training, Team Management, Personnel Management, Personal Training, Microsoft Office, Personal Development, Self Defense, Academic Writing, Security Clearance, Operational Planning, Security
Education
Rio Salado College 2015 — 2015
Associate's degree, Business, Management, Marketing, and Related Support Services
University of Phoenix 2012 — 2014
Associate of Arts (AA), Psychology
Westview High School 2002 — 2006
People's United Bank September 2014 - Present
USAA May 2012 - August 2014
People's United Bank September 2010 - April 2012
Sanford Institution for Savings October 2003 - July 2010
Skills
Credit Cards, Customer Service, Banking, Consumer Lending, Mortgage Lending, Loans, Retail Banking, Loan Origination, Financial Services, Credit
Education
Saint Leo University
USAA May 2013 - Present
CVS Caremark Corporation October 2009 - April 2013
Education
Saint Leo University 2013 — 2015
Master of Business Administration (MBA), Health/Health Care Administration/Management
University of South Florida 2011 — 2012
Bachelor of Science (BS), Public Health
USAA March 2011 - Present
Progressive Insurance October 2009 - January 2011
Tampa Electric June 2007 - May 2009
Skills
Claim, Insurance, Liability, Claims Management, Subrogation, Property Damage, Claim Investigation, Claims Handling, Property, Liability Analysis, Call Centers, Customer Service, Legal Liability, Risk Management, Professional Liability, Claims Resolution, Property, Process Improvement, Team Building, Leadership
Education
Saint Leo University 2015 — 2017
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
University of South Florida 2012 — 2014
Bachelor of Arts (B.A.), Criminology
USAA September 2014 - Present
Lee Roy Selmon's October 2009 - September 2014
Panera Bread December 2008 - October 2009
Chick-fil-A March 2005 - June 2007
Skills
Supply Chain Management, Management, Team Leadership, Microsoft Office, Customer Service, Public Relations, Leadership, Information Technology, Writing, Project Management, Ice Hockey, Film, Art History, Restaurants, Coaching, Strategic Sourcing, Technical Recruiting, Recruiting, Temporary Staffing, Sales, Social Media, Microsoft Excel, Public Speaking, Social Networking, Time Management
Education
Saint Leo University 2015 — 2017
Master of Business Administration (M.B.A.), Project Management
University of South Florida 2009 — 2012
Bachelor of Science (BS), Humanities/Humanistic Studies
Hillsborough Community College 2008 — 2009
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Legal Shield, Inc. December 2011 - Present
USAA January 2007 - August 2011
Wells Fargo January 2006 - February 2007
Ashley Furniture January 2005 - January 2006
American Express January 2004 - November 2004
Talent Tree June 2003 - October 2003
Skills
Excellent oral and..., Proven ability to work..., Highly motivated,..., Credit, Customer Service, Employee Benefits, Finance, Insurance, Marketing, Small Business, Public Speaking, Team Building, Coaching, Microsoft Word, Time Management, Strategic Planning
Education
Rio Salado College 2007 — 2007
Certificate in Quality Customer Service, Insurance
California Paramedical and Technical College 1994 — 1996
Certificate, Medical/Clinical Assistant
Perris Lake High School 1990 — 1994
General Diploma
USAA March 2001 - Present
Kaufman & Canoles June 2000 - March 2001
WARDS CORNER CHIROPRACTIC March 1993 - March 1998
Skills
Customer Service, Strategic Planning, Leadership, Management, Team Building, Process Improvement, Project Management, Call Centers
Education
Saint Leo University
Educational Psychology
AAA Auto Club South June 2014 - Present
USAA August 2012 - Present
Cox Communication May 2003 - May 2012
Cox Communication October 2006 - December 2007
Cox Communication August 2003 - October 2006
Dobson Communication November 2001 - August 2003
Convergys September 1999 - October 2001
Skills
Performance Management, Training, Recruiting, Management, Customer Satisfaction, Call Center, Coaching, Customer Service, Analysis, Sales, Software Documentation, Customer Retention, Policy, Deferred Compensation, Social Media, Microsoft Office, Strategic Planning, Project Management, Budgets, Microsoft Excel, Call Centers
Education
University of Phoenix 2005 — 2006
Master of Business Administration, Business Administration and Management, General
University of Phoenix 2003 — 2005
Business of Science, Management
Rose State College 2000 — 2003
Associate of Arts Degree, Liberal Arts and Sciences/Liberal Studies
USAA August 2015 - Present
Loree Consulting May 2013 - August 2015
Capital One May 2012 - May 2013
HSBC USA - Card and Retail Services December 2005 - May 2012
Metris Companies Inc. June 2000 - December 2005
UnitedHealth Group May 1997 - June 2000
Carlson April 1993 - May 1997
Hyatt Hotels Corporation August 1989 - April 1993
Skills
Talent Management, Performance Management, Employee Engagement, Talent Acquisition, Human Resources, Organizational..., Employee Relations, Strategy, Leadership, Personnel Management, Succession Planning, Recruiting, Management, Change Management, HR Consulting, Business Strategy, Executive Management, Program Management, Coaching, Mergers & Acquisitions, Strategic Planning, Management Consulting, Trusted Business Partner, Executive Coaching, Human Capital Management, Business Transformation, Organizational..., Compensation & Benefit, Payroll, Training, Human Capital, Team Leadership, Cross-functional Team..., Staffing Plans, Data Analysis, Balanced Scorecard, Calibration, Managing Processes, Strategic Program..., High Performance Teams, Project Management, Conflict Resolution, Culture Change, Organizational Change..., Internal Communications, Integration, Team Motivation, Culture Development, Process Design, Business Partner Support
Education
Rochester Institute of Technology
Bachelor of Science (BS), Hotel/Resort Management
USAA August 2014 - Present
Arizona School of Massage Therapy July 2005 - August 2014
Target 2002 - 2004
Comcast Cable 2001 - 2002
Skills
Adaptability, Dependable Team Player, Success Driven, High Energy Level, Quick Thinker, Quick Study, Innovation, Adult Education, Training, People Skills, Creative Problem Solving, Process Orientation, Public Speaking, Fun Loving, Leadership, Team Leadership, Sales
Education
Rio Salado College 2010 — 2011
Liberal Arts and Sciences/Liberal Studies
Arizona School of Massage Therapy 2004 — 2004
Professional Massage Therapist, Massage
Washington High School 1994 — 1998
Diploma
General Motors Components Holdings, LLC January 2014 - Present
Rochester Institute of Technology September 2010 - Present
RIT Computer Science Department September 2013 - December 2013
Rochester Institute of Technology September 2012 - December 2013
USAA June 2013 - August 2013
RIT Computer Science Department March 2013 - May 2013
Academic Support Center September 2011 - February 2013
Kaltreider-Benfer Library May 2009 - August 2011
Residence Hall Association January 2011 - May 2011
Skills
C++, Matlab, Java, Programming, Python, C, Eclipse, Databases
Education
Rochester Institute of Technology 2010 — 2014
Bachelor's Degree, Computer Science
Dallastown Area High School 2006 — 2010
sacramento natural foods coop February 2000 - Present
USAA 1993 - 1995
Skills
Accounting, Customer Service, Music, Business, Time Management, Project Management, Research, Event Management, Marketing, Social Media, Event Planning, Grocery, Microsoft Excel, Meeting Scheduling, Architecture, Transportation, Clerical Skills
Education
Sacramento City College 2005 — 2011
Business, Law and Accounting
WellPoint February 2014 - Present
WellPoint Amerigroup June 2011 - February 2014
Sentara Healthcare July 2007 - June 2011
Amerigroup Corporation August 2003 - July 2007
Virginia International Terminals, Inc. November 2002 - August 2003
Northrop Grumman / Newport News January 2001 - January 2002
New York Times Co January 2000 - January 2001
Metro Information Services June 1999 - January 2000
USAA January 1998 - January 1999
Tarmac America, Inc January 1997 - January 1998
Skills
Testing, Process Improvement, SharePoint, Data Quality, Business Process..., Business Requirements
Education
Strayer University 2010 — 2012
MIS, Information Systems
Strayer University 2002 — 2005
MBA, Management
Saint Leo University
B.A, Accounting
USAA November 2006 - Present
Skills
Wealth Management, Investments, Financial Advisory, Risk Management, Retirement, Financial Services, Equities, Finance, Wealth, Management, Employee Benefits, FINRA
Education
Cannon Financial Institute 2010 — 2012
Rice University 2007 — 2008
St. Edward's University 2004 — 2005
Master of Business Administration (MBA)
The University of Texas at Austin - Red McCombs School of Business 1996 — 1998
BBA
Erie Insurance Group January 2012 - Present
Genworth December 2005 - December 2011
Hartford Life March 2004 - November 2005
USAA September 2002 - November 2003
Pan-American Life Insurance Company August 2000 - September 2002
ING July 1996 - July 2000
Skills
Reinsurance, Insurance, Actuarial Science, Life Insurance, Underwriting, Risk Management, Financial Risk, Fixed Annuities, Property & Casualty..., General Insurance, Analysis, Enterprise Risk..., Financial Planning, Retirement, Health Insurance, Disability Insurance, Workers Compensation, Financial Analysis, Term Life Insurance, Strategic Financial..., Brokers
Education
Rutgers University-New Brunswick 1987 — 1992
Bachelor of Arts (B.A.), Mathematics and Economics
Rutgers, The State University of New Jersey-New Brunswick 1987 — 1992
Bachelor of Science (B.S.), Mechanical Engineering
Budapest Semesters in Mathematics 1989 — 1989
Mathematics
Newark Academy 1983 — 1987
High School Diploma
Sangre de Cristo Hospice & Palliative Care August 2014 - Present
Fellowship of the Rockies 2008 - Present
Parkview Medical Center September 2013 - May 2014
CASA of Pueblo 2006 - 2008
USAA 1993 - 1999
U.S. Paging 1990 - 1992
Skills
Social Services, Policy, Leadership Development, Recruiting, Experienced skills in..., Proven ability to..., Good interpersonal..., Community Outreach, Pastoral Care, Leadership, Skilled in training lay..., Co-author of Soulcare..., Biblical Studies, Chaplaincy, Training, Preaching, Discipleship, Conflict Resolution, Religion, Pastoral Counseling, Public Speaking, Volunteer Management, Nonprofits
Education
Transitioning Pathways, LLC 2012 — 2016
CPE / CPSP, Clinical Pastoral Education, 3 Units Completed
Golden Gate Baptist Theological Seminary 2009 — 2015
Master of Divinity (MDiv)
Rowan University 1986 — 1990
Bachelor of Science (B.S.), Business / Marketing
Evolent Health 2014 - Present
WellCare 2010 - 2013
WellCare 2009 - 2010
WellCare 2007 - 2009
Vertafore Inc./AMS Benefits 2003 - 2006
USAA 1993 - 2003
Skills
Process Improvement, Medicare, Health Insurance, Strategic Planning, Business Process..., Managed Care, Insurance, Vendor Management, Team Building, Medicaid, Project Management, Program Management, Software Documentation, Strategy, Management, Cross-functional Team..., Medicare Part D, Healthcare, Leadership, Budgets, Quality Assurance, Proposal Writing, Integration, Training, HIPAA, Medicare Advantage, New Business Development
Education
Saint Leo University 2002 — 2004
MBA, Business Administration/Management
University of South Florida 1990 — 1994
BA
USAA January 2015 - Present
RIT August 2011 - December 2014
USAA May 2014 - August 2014
USAA June 2013 - August 2013
US Army 2006 - 2010
Skills
C++, z/OS, Linux, Windows, Active Directory, DNS, Network Administration, DHCP, SQL, Microsoft Office, JavaScript, HTML, CSS, Perl, Project Management, Team Management
Education
Rochester Institute of Technology
Bachelor of Science (BS), Applied Networking and System Administration, 3.4
Home October 2013 - Present
USAA July 2006 - January 2013
QBE North America 2013 - 2013
Skills
Insurance, Claim, Property Claims, Liability, Investigation, Claims Management, General Insurance, Property & Casualty...
Education
Glenda 1995 — 2013
Rio Salado College 1995 — 2013
Massage Envy Spa October 2015 - Present
RevSpring June 2015 - Present
USAA May 2014 - March 2015
USAA September 2006 - May 2014
Wells Fargo Financial Services January 2006 - September 2006
Discover Financial Services April 2004 - January 2006
Mile High Marketing June 2002 - January 2004
Skills
Competitive Analysis, Marketing Strategy, CRM, Leadership, Analysis, Public Relations, Mortgage Lending, Management, Process Improvement, SharePoint, Public Speaking, Sales Operations, Positioning, Event Management, Marketing Communications, Product Development, Global Marketing, Market Intelligence, Niche Marketing, Credit, Loans, Banking, Financial Services, Underwriting, Insurance, Software Engineering, Mobile Games, Human Computer..., Sales, Strategy, Customer Service, Team Building, Program Management, Team Leadership, Business Analysis, Microsoft Excel, Strategic Planning, Rational Software..., Rational Team Concert, Java, Databases
Education
University of Phoenix 2012 — 2013
Bachelor's degree, Computer Software Engineering, 3.67
University of Phoenix 2008 — 2010
Master of Business Administration; Bachelor of Science, Business Administration, 3.57
Sacred Heart University 1998 — 2002
Bachelors of Science, Sports Management
red bank catholic high school 1995 — 1998
High school diploma, Various
Gone Fishing December 2013 - Present
TIAA-CREF, Trust Company, FSB December 2010 - December 2013
CVS Caremark 2008 - December 2010
USAA 2006 - 2007
Bank of America October 1999 - October 2006
Bank of America March 1978 - October 1999
Skills
Six Sigma, Process Improvement, Operational Excellence, Leadership, Business Process..., Management, Call Center, Process Engineering, Customer Satisfaction, Team Building, Call Centers, DMAIC, Banking, Strategic Planning, Risk Management, Business Analysis, Vendor Management, Program Management, Cross-functional Team..., Customer Experience, Project Management
Education
Rutgers University-New Brunswick 1980 — 1983
Graduate, Banking
The University of Texas at El Paso 1970 — 1973
Bachelor of Business Administration (BBA), Accounting and Finance
Kemper June 2015 - Present
Insurance Regulatory Examiners Society Foundation 1998 - Present
The Hanover Insurance Group March 2015 - June 2015
The Hanover Insurance Group August 2011 - March 2015
USAA April 2004 - July 2011
Fireman's Fund Insurance Company 1998 - 2003
National Association of Insurance Commissioners (NAIC) 1991 - 1998
New Jersey Department of Insurance 1988 - 1991
Skills
Liability, Regulatory Affairs, Legal Compliance, Training, Underwriting, Leadership, Property & Casualty..., Reinsurance, Claim, Insurance, General Insurance, Risk Management, Regulations, Workers Compensation, Employee Benefits, Policy, Professional Liability, Insurance Law, Commercial Insurance, Litigation, Process Improvement, Claims Management, Corporate Governance, Analysis, Litigation Management, Management, Casualty, Project Management, Fraud, Health Insurance, Business Analysis, Negotiation
Education
Rutgers, The State University of New Jersey-New Brunswick
BA, Business Administration
Rutgers, The State University of New Jersey-Newark
MBA, Marketing Management
USAA August 2011 - Present
Vanguard March 2000 - July 2011
American Express Financial Advisors March 1996 - March 2000
Skills
Wealth Management, Retirement Planning, Certified Financial..., Series 7, Mutual Funds, Investment Advisory, Finance, Asset Allocation, Estate Planning, Financial Advisory, Insurance, Strategic Financial..., Asset Management, Fixed Annuities, Financial Planning, FINRA Series 7, PA Life and Health...
Education
Rutgers, The State University of New Jersey-New Brunswick 1989 — 1993
BS
VitalChek Network, Inc. June 2015 - Present
Southwest Airlines February 2015 - March 2015
FedEx October 2014 - February 2015
USAA July 2014 - October 2014
Working Solutions April 2014 - June 2014
Globant September 2013 - February 2014
Southwest Airlines September 2013 - February 2014
Cantor Gaming May 2012 - August 2013
Verizon Wireless November 2011 - April 2012
Education
Rochester Institute of Technology
Bachelor of Science
Beaumont Financial Partners, LLC April 2015 - Present
Gerstein Fisher April 2014 - April 2015
Beaumont Financial Partners, LLC April 2012 - April 2014
USAA February 2011 - April 2012
R.A. Hall & CO. LLC July 2010 - February 2011
Manning & Napier September 2006 - July 2010
Chase May 2005 - February 2006
Skills
Investment Management, Certified Financial..., Estate Planning, Going the Extra Mile, MBA, Personal Financial..., Report Writing, Manage Client..., Business Development, Marketing Communications, Account Management, Team Management, Financial Statement..., Economics, Estate Tax Planning, CFP Board Exam Writing..., High Net Worth..., Wealth Preservation..., Multi-generational..., Investment Research, Portfolio Management
Education
Rochester Institute of Technology 2006 — 2009
Master of Business Administration (M.B.A.), Accounting and Finance
SUNY Geneseo 2001 — 2005
Bachelor of Arts (B.A.), Economics
Sayville High School 1997 — 2001
High School
Kalkomey Enterprises June 2010 - Present
Traxo August 2014 - January 2015
EMC (formerly Geniant) August 2006 - June 2010
EDS November 2005 - July 2006
Brierley+Partners 2000 - 2005
USAA August 1996 - May 2000
Skills
Front-end Development, CSS, HTML5, Information Architecture, jQuery, Mobile, Web Standards, XHTML, HTML 5, Front-end, JavaScript, Accessibility, User Experience, User Interface Design, User Interface, Mobile Devices, Web Design, Web Development, Web Applications, HTML, User Experience Design, Usability Testing, Wireframes
Education
The University of Texas at Dallas 2004 — 2005
Richland College 2001 — 2003
Associate of Science (A.S.)
San Antonio College 1995 — 2000
Fender Musical Instruments Corporation December 2014 - Present
Guitar player & lead vocals for The Roadrunners (AKA: "The Flab Four") 1978 - Present
Fender Musical Instruments June 2012 - December 2014
State Farm, Farmers, Prudential, USAA, MetLife March 1992 - June 2012
Allstate February 2008 - September 2010
USAA November 2001 - August 2007
Skills
Music Industry, Sales, Guitarist, Guitar, Insurance, Management, Music Production, Music, Studio Recording, Marketing, Sales Management, Guitar Playing, Amplifiers, Business Management, Musical Instruments, Live Sound, Acoustic Guitar, Live Performer, Audio Engineering, Training, Claims, Business Analysis, Property & Casualty..., Consumer Product Testing, SAP R/3, Entertainment
Education
Rio Salado College 2001 — 2004
Insurance and Business
Toms River HS North
USAA March 2014 - Present
DST Systems January 2014 - February 2014
BNSF Railway April 2012 - December 2013
Federal Reserve Bank of Kansas City August 2009 - April 2012
JPMorgan Chase September 2008 - August 2009
Wachovia Securities March 2008 - September 2008
H&R Block 2002 - 2008
Sprint 1999 - 2002
Skills
Business Analysis, Process Improvement, Project Management, SDLC, Vendor Management, Visio, Requirements Analysis, Business Process..., Integration, MS Project
Education
Rockhurst University 1995 — 2000
MBA, Finance
Rockhurst University 1981 — 1990
Bachelor of Science, Systems Management
Truman HS 1973 — 1976
Diploma, General
USAA March 2015 - Present
Maple Capital Management August 2010 - March 2015
Prima Capital September 2009 - July 2010
Lexicord Capital June 2006 - June 2009
Founders Asset Management May 2000 - May 2006
Stern Stewart & Co. 1998 - 2000
Alliance Capital Management May 1994 - August 1996
Alliance Capital Management September 1993 - May 1994
Graz Giants January 1993 - August 1993
Skills
Valuation, Investments, Investment Management, Portfolio Management, Equity Research, Due Diligence, Corporate Finance, Capital Markets
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1996 — 1998
MBA, Finance, Accounting
Rutgers, The State University of New Jersey-New Brunswick 1988 — 1992
BS, Economics
GE December 2014 - Present
USAA March 2013 - December 2014
GE Capital October 2010 - March 2013
GE Capital October 2009 - February 2011
GE February 2007 - October 2009
GE August 2004 - February 2007
Harley-Davidson Financial Services November 2002 - August 2004
Capital One Auto Finance November 2001 - November 2002
CNH Capital December 1999 - August 2001
Associates 1997 - 1999
Skills
Enterprise Risk..., Project Management, Data Analysis, Data Governance, Financial Modeling, Financial Analysis, Portfolio Management, Credit, Credit Analysis, Financial Risk, Process Improvement, Underwriting, Asset Based Lending, Analytics
Education
The University of Dallas 2003 — 2006
MBA, International Business
Rochester Institute of Technology 1990 — 1994
Bachelors of Science, Economics
USAA December 1987 - Present
Bank of Oklahoma 1986 - 1987
CBT Factors August 1982 - December 1983
Skills
Process Improvement, Banking, Business Analysis, Credit Cards, Risk Management, Financial Services, Credit, Credit Risk, Mortgage Lending, Call Centers, Business Process..., Change Management, SDLC, Strategic Planning, Financial Analysis, Management, Vendor Management, Business Process, Portfolio Management, Requirements Gathering, Insurance, Agile Methodologies, Agile Project Management, Agile & Waterfall..., Scrum, Requirements Analysis
Education
Texas Tech University - Rawls College of Business 1984 — 1985
Business Administration
Rutgers, The State University of New Jersey-New Brunswick 1977 — 1982
BA, Economics
USAA June 2014 - Present
Tampa Bay Examiner February 2009 - Present
Beach Bling of Florida, Inc. April 2006 - Present
Kelly Services October 2010 - June 2014
U.S. Census Bureau -- Census Coverage Management 2010 - 2010
T-Mobile July 2005 - December 2005
AT&T Wireless August 2000 - February 2004
AT&T April 1998 - August 2000
McCaw Cellular January 1994 - March 1998
McCaw Cellular January 1991 - January 1994
Skills
Forecasting, E-commerce, Integration, Recruiting, Team Building, Customer Service, Marketing, Project Management, Sales, Public Relations, Start-ups, Strategy
Education
Saint Leo University 2014 — 2016
Master of Business Administration (MBA), Project Management
FEMA - Emergency Management Institute 2009 — 2010
Emergency Management
Saint Leo University 2004 — 2006
BA, Business Administration, Management
Saint Leo University 2004 — 2005
AA, Business Administration, Management
Keiser University 1993 — 1994
Diploma, Paralegal Studies
USAA January 2011 - Present
USAA March 2008 - January 2011
USAA July 1996 - 2008
Prudential 1978 - 1996
Skills
Insurance, Underwriting, Casualty, Risk Management, Process Improvement, Operations Management, Property & Casualty..., Executive Management, CPCU, Leadership, Strategic Planning, Liability, Program Management, Pricing, Claim, Casualty Insurance, General Insurance, Management, Team Building
Education
Rutgers, The State University of New Jersey-New Brunswick 1974 — 1978
Bachelor of Science, Business Administration
USAA January 2008 - Present
USAA January 2008 - 2014
Skills
Web Services, Agile Methodologies, XML, Java Enterprise Edition, Websphere, Java, Unix
Education
Rochester Institute of Technology
Software Engineering, Computer Software Engineering
USAA December 1989 - Present
Skills
Financial Analysis, Process Improvement, Financial Modeling, Business Analysis, Forecasting, Analysis, Budgets, Access
Education
Saint Leo University
Bachelor of Business Administration (B.B.A.), Management
Saint Leo University
AA, Business Administration
USAA January 2011 - Present
USAA August 1999 - January 2013
Education
Saint Leo University
Business Management
Confidential January 2014 - Present
USAA 2011 - 2013
Signal Hill FInancial 2010 - 2011
People's Trust Federal Credit Union 2010 - 2011
The Principal Financial Group 2008 - 2010
Ameriprise Financial Advisors 2004 - 2008
Duncan Aviation 1998 - 2004
United States Air Force 1992 - 1998
Skills
Retirement Planning, Retirement, Series 7, 401k, IRAs, Wealth Management, Insurance, Investment Advisory, Asset Allocation, Investments, Strategic Financial..., Fixed Annuities, Risk Management, Mutual Funds, Estate Planning, Series 63, Series 65, Life & Health Insurance..., Securities, Project Management, Personnel Management, Benefits Administration, Purchasing Negotiation, Purchase Management, Purchasing Processes, International Business, International..., International Logistics, Financial Planning, Management, Finance, Leadership, Marketing, Sales, Strategic Planning
Education
Rice University 2012 — 2012
Certified Financial Planner™ Certification Education Program
University of Houston-Downtown 2006 — 2010
Undergrad, Finance
USAA August 2009 - Present
Education
Rochester Institute of Technology 1999 — 2003
Bachelors of Science
IBM August 2015 - Present
IBM October 2013 - August 2015
USAA June 2013 - October 2013
Colorado Springs Harrison District 2 Schools July 2012 - May 2013
Weld County School District 6 August 2011 - May 2012
Weld County School District 6 August 2011 - May 2012
Weld County School District 6 July 2011 - August 2011
Weld County School District 6 August 2010 - August 2011
Skills
Leadership, Teaching, Photoshop, Project Management, Blogging, Staff Development, Curriculum Design, Classroom, Coaching, HTML, Social Media Marketing, Literacy, Web Design, Strategy, Customer Service, Classroom Management, Nonprofits, Microsoft Word, Social Media Strategist, CSS, Interviews, Secondary Education, Adobe Creative Suite, InDesign, Illustrator, After Effects, Graphic Design, Social Media, Digital Marketing
Education
Rocky Mountain College of Art + Design (RMCAD) 2014 — 2016
Bachelor's Degree
University of Northern Colorado 2005 — 2010
Bachelor of Arts
Scor Life U.S. Re April 2007 - Present
SCOR Global Life Re US 2007 - Present
SCOR GLOBAL Life US RE 2007 - Present
USAA 1988 - 2005
Skills
Actuarial Science
Education
Saint Joseph's University - Erivan K. Haub School of Business 1966 — 1970
B.S., Mathematics
USAA July 2010 - Present
Allstate July 2007 - July 2010
Education
Rose-Hulman Institute of Technology 2003 — 2007
B.S., Mathematics and Economics
Harland Clarke January 2015 - Present
USAA December 2013 - January 2015
PETCO Animal Supplies, Inc. June 2013 - December 2013
Harland Clarke December 2005 - May 2013
Skills
Financial Analysis, Financial Services, Financial Reporting, Forecasting, Financial Modeling, Variance Analysis, Budgets, Process Improvement, Accounting, Banking, Finance, Business Analysis, Analysis, Management
Education
The University of Texas at San Antonio 1998 — 2001
Masters, Business
Saint Bonaventure University 1975 — 1979
BA, Journalism
Esurance March 2014 - Present
All Around Leadership January 2013 - Present
Genworth Financial January 2011 - March 2013
USAA October 2000 - December 2010
Chubb Insurance 1999 - 2000
Allstate 1995 - 1999
Skills
L&D, ESL, Leadership, Training, Performance Management, Cross-functional Team..., Insurance, Management, Claim, Analysis, Call Centers, Project Management, Strategic Planning, Customer Service, Interviews, Claims Management, General Insurance
Education
Cambridge College School of Business 2008 — 2011
Masters, Global Management
Saint Leo University
BA degree, Sociology
USAA October 2014 - Present
USAA Real Estate Company 2014 - Present
Bank of America 2012 - October 2014
Pionear Recruiting 2012 - September 2014
Neighborhood Assistance Corporation of America 2011 - September 2014
USAA September 2014 - 2014
JPMorgan Chase January 2006 - February 2011
Skills
Banking, Credit, Finance, Mortgage Lending, Credit Analysis, Loan Origination, Mortgage Banking, Residential Mortgages, FHA, Loans, Refinance, Financial Analysis, Risk Management, Underwriting
Education
Rio Salado College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
West Corporation August 2009 - February 2010
Hartford Insurance November 2007 - November 2008
Hartford Insurance August 2004 - November 2007
Mark Brown Insurance May 2003 - August 2004
USAA September 1997 - November 2002
Education
Heald Business College
AA, Word Processing
Saint Leo University
BA, Criminal Justice
University of Phoenix
MS, Organizational Psychology
Berkadia Commercial Mortgage December 2011 - Present
USAA April 2011 - April 2012
Money Management International May 2010 - November 2010
Berkadia Commercial Mortgage LLC September 2008 - June 2010
Davis & Hodgdon Associates CPAs, PLC January 2006 - September 2008
GMAC Commercial Mortgage June 2005 - March 2006
GMAC Commercial Mortgage February 2000 - June 2005
GMAC Commercial Mortgage September 1999 - February 2000
Skills
Project Management, Microsoft Office, Training, Management, QuickBooks, Loans, Process Improvement, Accounts Receivable, Accounts Payable, Real Estate, Analysis, Portfolio Management, Time Management
Education
Rivier College 1995 — 1996
Nursing
Bellows Free Academy 1991 — 1995
High School Diploma
DeVry University OnlineOnline
Bachelor of Arts, Technology Management
University of Phoenix OnlineOnline
Bachelor of Science, Business Administration
Larson Insurance and Financial Services March 2008 - October 2014
USAA September 2006 - March 2008
CSAA Insurance Group, a AAA Insurer June 2004 - September 2006
Skills
Sales, Sales Management, Customer Service, Insurance, Account Management, Contract Negotiation, Strategic Planning, Direct Sales, Marketing, Property & Casualty..., Leadership, New Business Development, Management, Microsoft Office
Education
Sacramento City College 2002 — 2005
Associate’s Degree, Social Sciences
Blackhill Restoration May 2014 - December 2014
Gunter and Gunter Insurance July 2012 - August 2013
USAA January 2010 - July 2012
YESCO June 2006 - June 2009
Banfield Pet Hospital October 2004 - November 2005
Century Martial Arts June 2001 - August 2004
Skills
Call Centers, Property & Casualty..., Payroll, Accounts Payable, Accounts Receivable, Office Management, Recruiting, Human Resources, Customer Service, Retail, Sales, Account Management
Education
The Art Institute of Austin 2013 — 2014
Restaurant, Culinary, and Catering Management/Manager
Rose State College 2005 — 2006
Business Administration and Management, General
USAA July 2008 - Present
USAA November 2005 - June 2008
USAA September 1998 - October 2005
Skills
Claim, Property & Casualty..., Leadership, Insurance, Casualty, Call Centers, Claims Management, General Insurance, Liability, Executive Management, Legal Liability, Litigation Management, Process Improvement, Risk Management, Subrogation, Underwriting
Education
Saint Leo University
BA, Criminal Justice
USAA March 2013 - Present
USAA October 2009 - Present
Bank of America September 2001 - March 2009
Wachovia Securities February 1994 - September 2001
Kidder Peabody October 1989 - February 1994
Skills
Securities, Mutual Funds, Alternative Investments, Investment Advisory, Asset Managment, Wealth Management, Series 7, Series 24, Investments, Investment Strategies, Series 63, Portfolio Management, Asset Allocation, Tactical Asset..., Retirement, Investment Management, Fixed Annuities, Retirement Planning, Due Diligence, Financial Services, Hedge Funds, Wealth Management..., Separately Managed..., 401k, Banking, Asset Management, Bonds, Bloomberg, Capital Markets, Equities, ETFs, Estate Planning, Executive Management, FINRA, Finance, Financial Advisory, Financial Markets, Fixed Income, High Net Worth..., IRAs, Options, Life Insurance, Private Banking, Product Development, Relationship Management, Series 6, Series 65, Strategic Financial..., Team Building, Team Leadership
Education
Rutgers University 1984 — 1988
Bachelor of Science (BS), Economics
Western Alliance Bank September 2013 - Present
Western Alliance Bancorporation November 2012 - September 2013
Western Alliance Bancorporation February 2012 - November 2012
Western Alliance Bancorporation November 2011 - February 2012
Copper Star Bank/ Stearns Bank April 2006 - November 2010
Universal Technical Institute February 2005 - April 2006
USAA September 2004 - February 2005
Quality Care Solutions, Inc. February 2004 - September 2004
City of Glendale AZ October 2000 - August 2003
City of Glendale AZ November 1996 - October 2000
Skills
Accounting, General Ledger, Account Reconciliation, Accounts Receivable, Cash Management, Customer Service, Commercial Banking, Banking, Finance, Management
Education
AGTS, Inc. 1999 — 1999
Certificate, Supervisor Academy
Riverside City College 1985 — 1986
Accounting, Computer Information Systems
University of California, Riverside 1982 — 1985
Computer Science, Programming
Ameriprise Financial Services, Inc. January 2013 - Present
Merrill Edge September 2012 - December 2012
USAA August 2011 - June 2012
Charles Schwab July 2006 - June 2011
Charles Schwab July 2006 - October 2007
Charles Schwab January 1997 - December 2002
Education
Sacred Heart University
Masters of Business Administration, Investment Finance
Southern Connecticut State University
Bachelor of Science, Economics
USAA February 1999 - Present
Target May 1984 - November 1998
Education
Saint Leo University 2001 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
USAA May 2014 - Present
USAA June 2013 - May 2014
Broadway National Bank September 2009 - May 2013
Wachovia, A Wells Fargo Company August 2007 - August 2009
Double W Restaurant DBA Stuff Yer Face August 2000 - December 2007
Skills
First Aid and AED..., Cpr Certified, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Nautilus, Aperio, Microsoft CRM, Fiserv, Community Emergency..., Volunteering, Management, Train New Employees, Customer Service, Customer Acquisition, Hiring Employees, Appointment Scheduling, Employee Wellness, Employee Scheduling, Recruitments, Banking, Finance, Sales, Strategic Planning, Mortgage Lending, Loans, Financial Services, Public Speaking, Schedules
Education
Rutgers University-New Brunswick 1999 — 2003
Psychology
Rutgers, The State University of New Jersey-New Brunswick
Psychology
Saint Mary's Hall 1995 — 1999
Community Justice Program January 2012 - Present
MetLife July 2005 - December 2009
USAA February 1980 - September 2003
Skills
Business, Fixed Annuities, IRAs, Insurance, Life Insurance, Mutual Funds, Retirement, Disability Insurance, Retirement Planning, 401k, Securities, Whole Life, Term Life Insurance, Wealth Management, Financial Advisory, Strategic Financial..., Pensions
Education
The University of Texas at San Antonio 2011 — 2011
Paralegal Certification, Legal Research & Writing, Tex Civ Proc, Tort, Business, Contract, Family, Criminal, & Probate Law, A, A+, A
University of the Incarnate Word 1990 — 1994
M.B.A., Business Administration, Finance, Ethics & Regulatory Environment, Statistics, Marketing
Rice University 1973 — 1977
B.A. Psychology + Area Degree (Minor) in Behavioral Sciences, Psychology, Social Studies, Linguistics, Anthropology, History
USAA January 2015 - Present
Education
Rochester Institute of Technology 2011 — 2015
Bachelor's Degree
Webster Schroeder High School 2007 — 2011
High School Diploma
USAA March 2012 - Present
Education
Rutgers University 2013 — 2013
US Navy Reserve September 2012 - Present
USAA 2013 - 2014
US Navy October 2011 - September 2012
US Navy February 2008 - September 2012
US Navy January 2010 - October 2011
US Navy February 2008 - December 2009
US Navy June 2001 - February 2008
Skills
Microsoft Office, Management, Customer Retention, Customer Service, Leadership, Military Experience, Troubleshooting, Human Resources, Quality Assurance, Security, Operations Management
Education
Tidewater Community College 2012 — 2013
Liberal Arts and Sciences/Liberal Studies
Rutgers University 1997 — 1998
USAA September 2010 - Present
Travelers April 2012 - December 2013
USAA June 2008 - September 2010
Skills
Claim, Personal Injury, Property & Casualty..., Insurance, Liability, Claims Management, Casualty, Commercial Insurance, General Insurance, Subrogation, Commercial Lines, Property Damage, Claim Investigation, Claims Handling, Liability Analysis, Adjustments, Casualty Insurance, Legal Liability, Customer Service
Education
Saint Leo University
Master of Arts (MA), Criminal Justice
University of South Florida
Bachelor of Science (B.S.), Business Administration and Management, General
Rutgers University September 2011 - Present
Eli Lilly and Company August 2009 - June 2010
Ortho Clinical Diagnostics May 2008 - July 2009
USAA August 2006 - May 2008
Skills
Clinical Research, Data Mining, Data Analysis, Informatics, Healthcare, Knowledge Discovery, Clinical Decision..., Research, Life Sciences, Customer Service, Outcomes Research, Image Processing, Microsoft Office, Bio Stat (SAS), Biotechnology, University Teaching, Statistics, R, Matlab, Access, Management, Clinical Trials, SAS
Education
Rutgers, The State University of New Jersey-Newark 2011 — 2014
Doctor of Philosophy (Ph.D.), Biomedical informatics
Stevens Institute of Technology 2004 — 2006
Master of Science (M.S.), Bio informatics
USAA Property ReinspectorUSAAJanuary 2008 - Present
Travelers January 2003 - December 2007
General Casualty January 1997 - January 2003
Travelers / Aetna Casualty & Surety Co 1988 - 1997
Internal Revenue Service 1987 - 1988
Education
Trenton State College 1986 — 1987
Business & Marketing courses
Burlington County College 1983 — 1985
Associate's degree, Business Administration and Management, General
American Collectors Insurance November 2005 - Present
USAA November 2003 - October 2005
TD June 2002 - January 2003
Skills
Underwriting, Property & Casualty..., Insurance, Banking, Risk Management
Education
Villanova University 2001 — 2002
Bachelor of Arts (B.A.), Political Science and Government
Rowan University 1998 — 2001