USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA August 2010 - Present
Wachovia Securities Financial Network August 2006 - August 2008
Skills
Microsoft Certified..., Certifed Interior...
Education
University of the Incarnate Word 2014 — 2014
Bachelor of Arts (BA), Organizational Development
Texas Tech University
South Plains College
Basic Skills and Developmental/Remedial Education
Saint Mary's University
Certificate of Interior Design
Vista Truth April 2014 - Present
Florida Smoke Free Association January 2014 - Present
Self-employed April 2013 - Present
Moon Mountain, LLC March 2013 - Present
Stonegate Mortgage Corporation June 2013 - December 2013
USAA April 2010 - March 2013
USAA August 2007 - April 2010
Progressive Mortgage Lending, Inc. October 2003 - August 2007
Coca-Cola Enterprises February 1999 - February 2005
Skills
Loan Origination, Loans, Mortgage Lending, Refinance, FHA, Mortgage Banking, Reverse Mortgages, Mortgage Underwriting, Insurance, Sales Management, Underwriting, Credit, Residential Mortgages, Loss Mitigation, Home Equity Loans, VA loans, Sales, Banking, Foreclosures, Real Estate, Mortgage Servicing, Investment Properties, REO, First Time Home Buyers, Finance, Portfolio Management, Short Sales, Selling, Leadership, Real Estate Transactions, Residential Homes, Home Equity Lines of...
Education
Saint Leo University
Bloomingdale High School 1996 — 1997
QTC Management/ Lockheed Martin Company July 2014 - Present
Catapult Staffing September 2013 - July 2014
Accenture July 2013 - September 2013
USAA May 2012 - November 2012
Hallmark College April 2012 - May 2012
The Scooter Store June 2009 - March 2012
Tormax Technologies November 2008 - June 2009
SWBC February 2007 - November 2008
STRIC July 2006 - February 2007
Camp Caribou May 2000 - October 2005
Skills
Customer Service, Sales, Human Resources, Microsoft Office, Sales Management, Management, Strategic Planning, New Business Development, Account Management, Sales Process, Team Building, Direct Sales, Full-life Cycle..., Sourcing, Permanent Staffing, Executive Staffing, Generalist Duties, Teamwork, Interviewing Skills, Conducting Interviews, Positive Team Player, Positive Personality, Positive Can-do Attitude, Talent Acquisition, Process Improvement, Coaching, Sales Operations, Training, Payroll, Hiring, Temporary Placement, Marketing, Temporary Staffing, PeopleSoft, Cold Calling, Call Centers, Interviews, Exceptional People...
Education
Texas A&M University 1999 — 2002
Business Administration
San Antonio College 1997 — 2002
Business Administration
Direct General Auto Insurance February 2012 - Present
Direct General Insurance October 2011 - February 2012
HomeWise Insurance Company October 2008 - October 2011
Travelers May 2006 - October 2008
USAA August 2003 - April 2006
USAA August 1999 - July 2003
USAA February 1990 - August 1999
Skills
Claims Management, Training, Insurance, Claim, SharePoint, Access, Property & Casualty..., Video Production, Final Cut Pro, Quality Assurance, Management, Liability, Negotiation, Human Resources, Microsoft Excel, Customer Satisfaction, SQL, Crystal Reports, SAS, Citrix, Excel
Education
Saint Leo University
Business
Woodforest National Bank May 2015 - Present
Woodforest National Bank July 2013 - May 2015
Chase Bank July 2011 - May 2013
Kerrville State Hospital July 2008 - October 2010
Splendid Excess August 2001 - March 2009
USAA October 1997 - January 2002
Citi December 1994 - October 1997
Skills
Small Business, Economics, General Ledger, Trading, Risk Management, Finance, Loans, Cash Management, Cross Selling, Equities, Credit, Commercial Banking, Time Management, Credit Analysis, Credit Risk, Leadership, Process Improvement, Commercial Lending, Loan Origination, Mutual Funds, Performance Management, Banking, Customer Service, Consumer Lending, Financial Services, Retail Banking, Relationship Management, Sales, Call Centers, Financial Risk, Financial Analysis, Small Business Lending, Credit Cards, Deposits, Branch Banking, Great Personality
Education
Texas A&M University 1987 — 1988
PhD Program of Economics
Sam Houston State University 1984 — 1986
Bachelor of Science (B.S.), Economics
Texas A&M University 1980 — 1983
CalPERS October 2014 - Present
Safelite AutoGlass April 2011 - October 2014
USAA June 2001 - June 2006
Skills
Customer Satisfaction, Customer Retention, Customer Service, Process Improvement, Automotive, Inventory Management, Training, Team Building, Call Centers, Sales, Microsoft Office, Employee Relations, Vehicles, Recruiting, Automobile, Efficiency
Education
University of San Francisco 1999 — 2000
Bachelor of Arts (B.A.), Psychology
Saint Vincent College 1997 — 1999
Psychology
USAA January 2013 - Present
Anheuser-Busch InBev March 2010 - September 2012
Anheuser-Busch April 2007 - March 2010
Sauce Magazine 2006 - 2007
MindShare 2004 - 2006
The May Department Stores Company 2003 - 2004
Enterprise Rent-A-Car 2002 - 2003
Skills
Brand Management, Advertising, Marketing Strategy, Integrated Marketing, Social Media Marketing, Relationship Marketing, Marketing Communications, Event Planning, Event Management, Research, Media Planning, Buying..., Experiential Marketing..., Creative Development, New Package Introduction, Consumer Insights, Digital, Mobile, Social..., Retail Sales Promotion, Agency Management, Digital Marketing, Media Buying, Social Media, Marketing, Promotions, New Media, Market Planning, Digital Media, Public Relations, Strategy, Direct Mail, Trade Marketing, Customer Insight, Creative Direction, Marketing Management, Brand Awareness, Facebook, Sponsorship, Brand Development, Sales, Brand Architecture, Management
Education
Saint Louis University 2007 — 2010
MBA, Marketing
Saint Louis University 1998 — 2002
Bachelor of Arts (B.A.) in Communication, Advertising and Marketing
USAA May 1998 - Present
Education
Saint Leo University
Bachelor's degree, Criminal Justice and Corrections
USAA March 2007 - Present
Skills
Process Improvement, Risk Management, Insurance, Vendor Management, Underwriting, Business Process..., Leadership, Operations Management, Cross-functional Team..., Strategic Financial...
Education
Salve Regina University 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
SnowPro Photography August 2009 - Present
BNI 2012 - 2014
International Association of Panoramic Photographers 2010 - 2011
USAA 1997 - August 2009
Freelance Photographer 2004 - 2009
Stratos Design 1989 - 1997
Skills
Photography, Digital Photography, Digital Imaging, Image Editing, Photos, Portrait Photography, Portraits, Image Manipulation, Photoshop, Art, Graphic Design, Editorial, Graphics, Event Photography, Camera, Multimedia, Commercial Photography, Lighting, Magazines, Fine Art Photography, Travel Photography, Lightroom, Photojournalism, Architectural..., Landscape Photography, Still Life, Headshots, Fashion Photography, Black & White, Studio Photography, Studio Lighting, Environmental...
Education
San Antonio College 1982 — 1984
Associate of Applied Science, Advertising Art
Progressive Insurance September 2010 - Present
USAA February 2010 - Present
Homesite Insurance November 2007 - September 2010
East Akron Community House September 2005 - November 2007
Skills
Property, Customer Retention, Claims Management, Team Building, PowerPoint, Project Management, Public Speaking, PeopleSoft, SharePoint, Insurance
Education
Saint Leo University 2014 — 2016
Master of Business Administration (MBA), Marketing
The University of Akron 2004 — 2006
Bachelor of Fine Arts (B.F.A.), Family and Consumer Sciences/Human Sciences Communication
USAA December 2013 - Present
Manatee County Sheriff's Office April 2011 - November 2013
Florida Dept Of Corrections October 2008 - April 2011
U.S Army January 2003 - September 2008
Education
Saint Leo University 2008 — 2010
Bachelor of Arts (B.A.), Criminal Justice and Corrections
USAA July 2009 - Present
USAA January 2007 - July 2009
Skills
Risk Management
Education
Saint Vincent College 1999 — 2003
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Target 2014 - Present
NCR Corporation 2007 - Present
DeRodes Enterprises, LLC 2010 - 2014
Veracode, Inc. 2007 - 2013
First Data Corporation October 2008 - 2010
The Home Depot February 2002 - September 2008
Delta Air Lines 1999 - 2002
Citibank 1995 - 1999
American Airlines - Sabre Group 1993 - 1995
USAA 1985 - 1992
Skills
Banking, Business Analysis, Business Intelligence, Business Process..., Business Strategy, Change Management, CRM, Cloud Computing, Cross-functional Team..., Data Center, Enterprise Architecture, Enterprise Software, Executive Management, Governance, Growth Strategies, IT Management, IT Service Management, Management, Process Improvement, Program Management, Project Management, Risk Management, SDLC, SaaS, Security, Start-ups, Strategic Planning, Strategy, Team Building, Team Leadership, Vendor Management
Education
The University of Texas at Austin 1991 — 1993
MBA, Business
Saint Louis University 1979 — 1983
BSBA, Management, Finance
Rackspace Hosting December 2010 - Present
Rackspace Managed Hosting September 2009 - December 2010
Rackspace Hosting March 2008 - September 2009
Rackspace Hosting August 2007 - March 2008
USAA August 2004 - August 2007
EFY 2001 - 2004
Skills
SaaS, Cloud Computing, Solution Selling, Managed Services, Strategic Partnerships, Managed Hosting, Enterprise Software, Salesforce.com, Sales, Selling, Lead Generation, Start-ups, B2B, Business Development, Product Management, Sales Process, Account Management, Direct Sales, Channel, New Business Development, Sales Presentations, Product Marketing, Channel Partners, Competitive Analysis, Entrepreneurship, Management, Partner Management
Education
San Antonio College 1999 — 2002
Mass Communication
Bob O'Shaughnessy Realty Corp January 2004 - Present
USAA 1986 - 2003
Skills
Residential Homes, Residential Land..., Commercial Real Estate, Vacant Land Sales, Beach Homes, Waterfront, First Time Home Buyers, Investors, Investment Properties, Single Family Homes, Short Sales, Relocation, Relocation Buyers, Sales Management, Foreclosures, REO, Sellers, Condos, Real Estate Transactions, New Home Sales, Referrals
Education
Saint Leo University 1979 — 1997
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
West Islip High School
Houston Methodist December 2014 - Present
The Council for USA December 2011 - Present
Aon Hewitt August 2007 - December 2011
Lonestar Community College June 2009 - December 2010
USAA January 2003 - August 2007
The University of Texas at Austin January 2002 - January 2003
AMD January 2001 - December 2001
Dell June 2000 - December 2000
Skills
Microsoft Office, Mac OS, IBM Mainframe Z/OS, DB2, Microsoft SQL Server, SharePoint, Informatica, Java, SQL, Six Sigma, SDLC, Project Management, Project Planning, Project Estimation, Analysis, Program Evaluation, Proposal Writing, Program Management, Testing, International..., Access, Business Process, Capacity Building
Education
Sam Houston State University 2008 — 2010
Masters, Business Administration, Concentration in Economics
The University of Texas at Austin 1999 — 2002
Bachelors, Computer Science
MOAA August 2012 - Present
Burdeshaw Associates July 2015 - Present
USAA February 2013 - September 2014
John J. Kirlin, Inc. October 2012 - February 2014
US Navy February 2009 - July 2012
United States Department of Defense May 2010 - November 2010
Joint Contracting Command Iraq/Afghanistan January 2008 - February 2009
US Navy January 2007 - January 2008
Defense Logistics Agency Acquisition April 2005 - January 2007
Naval Supply Systems Command, Office of Special Projects January 2003 - April 2005
Skills
Supply Chain Management, Inventory Management, Managerial Finance, Military Experience, Top Secret, Government, Logistics Management, Defense, Military Logistics, Program Management, Army, Aviation, Operations Management, Force Protection, Procurement, Aerospace, Afghanistan, Air Force, Aircraft, Analysis, Budgets, Contract Management, Counterterrorism, Crisis Management, DoD, ERP, Earned Value Management, Emergency Management, Federal Government, Government Contracting, Government Procurement, Homeland Security, Human Resources, Information Assurance, Intelligence, Intelligence Analysis, International Relations, Leadership, Leadership Development, Management, Mergers, Military, Military Training, Organizational..., Policy, Project Planning, Proposal Writing, Public Speaking, Special Operations, Strategic Leadership
Education
APICS 2003 — 2012
Certified CPIM, Production and Inventory Management
Industrial College of the Armed Forces 1998 — 1999
M.S, National Resource Management
Saint Mary's College 1988 — 1990
Master's Degree (with honors); a Master's Degree, Procurement Management
University of Virginia 1973 — 1977
BA, American Government
Liberty Mutual Insurance 2008 - Present
USAA 2001 - 2008
Skills
Moderate to complex...
Education
Saint Leo University 2014 — 2016
Master's degree, Legal Studies
Saint Leo University
Bachelor of Arts (B.A.), Criminal Justice
Xerox April 2013 - Present
Xerox April 2014 - December 2014
Xerox June 2012 - April 2013
Xerox October 2011 - June 2012
5Links Communication May 2010 - October 2011
Travelers September 2006 - March 2010
Travelers 2006 - 2010
USAA 2001 - 2006
Skills
Team Building, Benefits Administration, Employee Benefits, Defined Benefit, Health Insurance, Dental Insurance, Vision Insurance, COBRA, Flexible Spending..., Customer Service, Customer Satisfaction, Retirement, Research, Human Resources, Training, Call Monitoring, Coaching, Policy Analysis, Business Communications, insurance, Inspection, Interviews, Internet, Management, Marketing, Mentoring, Troubleshooting, HR Policies, Microsoft Office, Microsoft Excel, Microsoft Word, Integration, Curriculum Design
Education
Saint Leo University 2011 — 2013
Bachelor of Arts (B.A.), Industrial and Organizational Psychology and Human Resources
Norfolk Stave University 1999 — 2000
USAA May 2011 - Present
Southwest Research Institute July 2010 - May 2011
USAA May 2009 - July 2010
BBVA Compass Insurance June 2002 - May 2009
US Army June 1998 - December 2005
Skills
Troubleshooting, Insurance, Servers, Windows 7, XP, Linux, Databases, Software Development, Programming, Analysis, Microsoft Office, Inventory Management, Software Design, Eclipse, Hardware, Software Engineering, System Architecture, Accounting, Access, Visio, Active Directory, Windows Server, Visual Basic, Computer Hardware, Java, HTML, Visual Studio, Technical Support, Web Development, Unix, SQL, JavaScript, Operating Systems, Agile Methodologies, Software Documentation, Windows, Microsoft SQL Server, OS X, System Administration, TCP/IP, Web Applications, Server Administration, Network Administration, Systems Analysis, Microsoft Excel, VMware, Igloo, SharePoint, Networking, Technical Writing
Education
The University of Texas at San Antonio 2007 — 2011
BBA, Information Systems, 3.91
San Antonio College 2003 — 2007
AAS, Network Administration, 3.88
USAA - Corporate Systems 2007 - Present
USAA November 2006 - June 2007
Skills
Requirements Gathering, Crystal Reports, User Acceptance Testing, Business Analysis, SharePoint
Education
Saint Leo University 2003 — 2007
Bachelor of Science (BS), Computer Information Systems
s December 2014 - Present
Avis Budget Group March 2009 - April 2014
Hampton Roads Chamber of Commerce July 2008 - March 2009
USAA February 2001 - July 2007
Magellan Behavioral Health December 1999 - December 2000
Core, Inc. April 1997 - December 1999
Skills
Employee Benefits, Claim, Insurance, Liability, Customer Service, Mediation, Training, Microsoft Excel, Interviews, Legal Writing, Outlook, Team Building, Policy, FMLA, Arbitration, Negotiation, Public Speaking, Event Planning
Education
Saint Leo University 2005 — 2011
Bachelor's Degree, Psychology
CSAA Insurance Group, a AAA Insurer February 2015 - Present
Liberty Mutual Insurance November 2009 - August 2013
USAA July 2006 - June 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Negotiation, Liability, Insurance, Property, Claim, Claim Investigation, Property Claims, Risk Management, Claims Management, Property, Underwriting, Casualty Insurance
Education
Saint Leo University 2015 — 2017
Master's degree, Criminal Justice/Risk management
Saint Leo University 2007 — 2014
Bachelor's degree, Criminal Justice
Leadership Development Network January 2013 - Present
USAA April 2007 - July 2012
U.S. Air Force December 2000 - February 2007
Skills
Military, Air Force, Security Clearance, DoD, Military Operations, Government, Command, Military Experience, Top Secret, Program Management, Strategic Planning, Leadership Development, Team Building, Information Assurance, Security, National Security, Process Improvement, Team Leadership, Policy, Public Speaking
Education
Southern New Hampshire University 2011 — 2013
Bachelor of Science (BS), Business Studies: Organizational Leadership (in progress)
Saint Leo University 1985 — 1988
AA, Liberal Arts
Techton Marine Consulting, Inc. January 2005 - Present
University of South Florida February 2002 - June 2008
USAA February 1992 - June 2001
Colonial Penn Life Insurance July 1989 - February 1992
United States Air Force February 1982 - January 1989
Skills
Leadership Development, Employee Relations, Organizational..., Insurance, Benefits Administration, Employee Benefits, Office Management, Quickbooks, Classroom Instruction, PeopleSoft, Program Management, SDLC, QuickBooks, Classroom, Onboarding, Training, HRIS, Human Resources, Policy, New Hire Orientations, Deferred Compensation, Talent Management, Leadership, Recruiting, Conflict Resolution, Succession Planning, Organizational..., Interviews
Education
Saint Leo University 1998 — 2001
BA Business Administration, Minor - Computer Information Systems
AICPCU
Associate in General Insurance
AICPCU
Associae in Claims
Accretive Solutions March 2011 - Present
KPMG January 2007 - October 2010
BioNumerik Phamaceuticals, Inc. May 2004 - December 2006
Harcourt Assessment, Inc. July 2001 - September 2003
USAA February 1997 - June 2001
Play-By-Play Toys & Novelties 1994 - 1996
The Dee Howard Company 1990 - 1993
Education
San Antonio College
Database Specialist
PODS July 2013 - Present
The Coca-Cola Company October 2012 - June 2013
WellCare May 2011 - May 2012
MetLife August 2006 - February 2009
Moffitt Cancer Center May 2006 - July 2006
USAA 2002 - 2005
Intermedia Communications, Inc. 1999 - 2001
The St. Paul Companies & USF+G Insurance 1996 - 1999
First Data Corporation 1996 - 1996
Progressive Insurance 1987 - 1996
Skills
Employee Relations, Employee Engagement, Employee Training, Organizational..., Talent Acquisition, Talent Developer, Succession Planning, SuccessFactors, Labor Relations, Coaching, Union Avoidance, Investigation, Employee Surveys, Exit Surveys, Onboarding, HR Policy Formulation, Affirmative Action..., Diversity Training, Workplace Harassment, Generations at Work, Talent Management, Deferred Compensation, Recruiting, Personnel Management, Leadership, Training, Career Development, Compensation & Benefit, New Hire Orientations, Applicant Tracking..., Benefits Administration, PeopleSoft, Management, Policy, Management Development, Executive Coaching, Technical Recruiting, Leadership Development, Strategy, Interviews, Sourcing, Employer Branding, Employment Law, Hiring, Consulting, Job Descriptions, Performance Appraisal, Resume Writing, Taleo, Conflict Resolution
Education
Saint Leo University
MBA
University of South Carolina-Columbia
M.Ed. & B.A.
USAA August 2015 - Present
Aspen Consulting May 2014 - Present
US Army CYSS June 2013 - December 2014
call center June 2009 - August 2011
Skills
Customer Service, Microsoft Word, Customer Satisfaction, Outlook, Call Centers, Data Entry, Microsoft Office, Sales, Microsoft Excel, Customer Retention
Education
Saint Leo University 2009 — 2012
Bachelor of Arts (B.A.), Criminal Justice specializing in Criminalistics
Carver High School 1995 — 1999
Tower Hill Insurance Group August 2013 - Present
USAA October 2012 - July 2013
USAA November 2008 - October 2012
Travelers May 2006 - November 2008
USAA June 1989 - May 2006
Skills
Property & Casualty..., Project Management, Insurance, Underwriting, Industrial Sector, Risk Management, CPCU, Commercial Insurance, Casualty, Leadership Development, Professional Liability, Umbrella Insurance, Team Building, Portfolio Management, Enterprise Risk..., Training, General Insurance, Liability, Call Centers, Process Improvement, Program Management, Executive Management, Business Process..., Homeowners
Education
Saint Leo University
MBA, Management
University of South Florida - College of Business Administration
B.A., Finance
California Department of Insurance August 2012 - Present
Universal North America 2008 - August 2012
Nationwide Insurance 2006 - 2008
USAA 2003 - 2006
E*TRADE Financial 2000 - 2003
Holiday Inn Capital Plaza 1996 - 2000
Skills
Process Improvement, Leadership, Risk Management, Project Management, Insurance, Management, Business Development, Underwriting, Property & Casualty..., Customer Service, Data Analysis, Training, Team Building, Strategic Planning, Microsoft Office, Business Analysis, Budgets, Software Documentation, Access, Sales, Time Management, PowerPoint, Microsoft Excel, Analysis, Marketing, Auditing, Program Management, Team Leadership, Business Process..., Financial Analysis, Vendor Management, Visio, Coaching, Quality Assurance, Outlook, Accounting
Education
Saint Mary's College of California 2007 — 2008
MBA, Business
University of San Francisco 2003 — 2005
Bachelor of Arts, Public Administration
USAA July 2008 - Present
Progressive September 2005 - July 2008
Skills
Financial Analysis
Education
Saint Leo University 2011 — 2016
Business
USAA July 2015 - Present
USAA October 2012 - July 2015
USAA January 2009 - October 2012
The Hartford Life and Annuity Company October 2007 - January 2009
Washington Mutual January 2007 - May 2008
Pocket Communications January 2006 - January 2007
Daymon Worldwide April 2003 - December 2005
HEB April 2000 - April 2003
Coca-Cola Enterprises February 1996 - April 2000
Farmland Industries (HDS) August 1994 - February 1996
Skills
Sales Management, Cross-functional Team..., Retail, Strategic Planning, Inventory Management, Account Management, Leadership, Management, Forecasting, Market Research, Sales, Process Improvement, Vendor Management, Pricing, Business Analysis, Team Building, Customer Service, Insurance, New Business Development, Analysis, Risk Management, Project Management, Operations Management, Sales Operations
Education
Sam Houston State University 1993 — 1994
Masters, Business
Sam Houston State University 1990 — 1993
Bachelor, Business
Texas A&M University 1989 — 1990
Whitley LLP Attorneys at Law November 2011 - Present
USAA September 2014 - January 2015
U.S. Global Investors 2005 - 2011
AIG VALIC 2000 - 2005
Skills
Compliance, SEC filings, Investment Advisory, Hedge Funds, Securities Law, Mutual Funds, Mergers, Securities, Risk Management, Series 7, AML, FINRA, Securities Regulation, Litigation, Corporate Governance, Corporate Law, Asset Managment, Private Equity, Financial Services, Employment Law, Due Diligence, Investments, Insurance, SEC, Product Liability, Licensing, Legal Writing, Joint Ventures, Arbitration, Litigation Management, Legal Research, Insurance Law, Legal Compliance, Class Actions, Mergers & Acquisitions, Intellectual Property, Commercial Litigation
Education
South Texas College of Law 1988 — 1990
law
Sam Houston State University 1983 — 1987
BS, Criminal Justice
Aspen Group January 2010 - September 2010
Wildesign Group Architects Inc. January 2008 - January 2010
Hoffman LLC June 2003 - April 2007
GE Financial Partnership Marketing Group January 2001 - May 2002
GE Financial Partnership Marketing Group January 2000 - December 2000
USAA July 1997 - April 1999
USAA January 1997 - July 1997
Harris Select Communications September 1996 - January 1997
Skills
Leadership, Process Improvement, Marketing, Team Building, Budgets, Interviews, Training, Customer Service, Microsoft Office, Project Management, Public Speaking, Strategic Planning, Coaching, Event Planning, Contract Management, Management
Education
Saint Leo University
BS, Business Administration / Management
USAA May 2011 - August 2014
Mercantile Bank June 2010 - January 2011
Skills
Residential Mortgages, Real Estate, Credit, FHA, Negotiation, Mortgage Lending, First Time Home Buyers, Government Loans, Mortgage Banking, Loans, Credit Analysis, Software Documentation, Insurance, VA loans, Time Management, Loan Origination, Refinance, USDA
Education
Saint Leo University
Associate of Arts (AA), Business, Management, Marketing, and Related Support Services
St Leo University
Carney, Inc. March 2015 - Present
General Dynamics Information Technology June 2009 - February 2015
Kinetic Concepts, Inc. (KCI) October 2004 - March 2009
Kaplan College (SA College of Medical & Dental Assistants) April 2003 - October 2004
USAA August 1988 - June 2002
Skills
Training, Software Documentation, Instructional Design, Technical Writing, Adult Education, Employee Training, Instructor-led Training, End-user manuals, Needs Analysis, ADDIE, Adobe Captivate, E-Learning, Dreamweaver, Interviewing Subject..., Instructional Technology, SharePoint, SnagIt, HTML, Program Management, Blended Learning, Technical Documentation, Distance Learning, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Security Clearance, Technical Training, Outlook, Access, User Guide Creation, Quick Reference Guides, Captivate, Copy Editing, Quality Assurance, Quality Control
Education
University of the Incarnate Word 1997 — 1999
BBA, Business, Management
San Antonio College 1980 — 1981
AA, Liberal Arts
Florida Annual Conference UMC July 2009 - Present
USAA February 2001 - May 2001
Cypress Gardens November 1985 - May 2001
Education
Asbury Theological Seminary, Orlando, FL 2001 — 2005
Masters(MDIV), Theology
Saint Leo University 1996 — 2001
BA, Human Resourses
NeighborWorks America May 2012 - Present
Avis Budget Group February 2009 - May 2012
State Farm Insurance May 2008 - January 2009
Combined Insurance January 2008 - May 2008
USAA December 1987 - November 2007
Skills
Claim, Insurance, Claims Management, Employee Benefits, Liability, Property & Casualty..., Strategic Planning, Subrogation, Training, Health Insurance, Claim Investigation, Sales, Process Improvement, Leadership, Customer Service
Education
Salisbury University 1980 — 1984
Bachelor of Science, Business Administration
Salisbury University 1980 — 1984
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Burke Photography February 2011 - Present
University Health System December 2009 - Present
USAA February 2003 - May 2006
Education
San Antonio College 1995 — 1997
Basics
USAA August 2015 - Present
USAA June 2013 - August 2015
USAA November 2011 - June 2013
Adtel Solutions, Inc. May 2009 - November 2011
P2 Energy Solutions July 2001 - April 2009
Rackspace Hosting 2000 - 2001
Expanets November 1998 - October 2000
Documation March 1996 - November 1998
FELCO OFFICE SYSTEMS January 1991 - January 1996
Skills
Customer Service, Microsoft Office, Research, Database Administration, Sales, File Management, Workshops, ArcView, Printers, Photocopier, ACT!, Salesforce Administrator, Salesforce.com, Outlook, Access, Microsoft Excel, Microsoft Word, Sales Management, Business Intelligence, CRM, Negotiation, Lead Generation, PowerPoint, Sales Operations, Marketing, Event Planning, Leadership, Real Estate, Finance, Selling, Account Management, Social Networking, B2B, Small Business, Strategy, Budgets, Business Analysis, Business Development, Executive Management, Management, Team Building, Time Management, Training
Education
San Antonio College 1995 — 1996
Psychology
Acceptance Insurance October 2013 - Present
USAA July 1999 - October 2013
Skills
Underwriting, Insurance, Leadership, Property & Casualty..., Risk Management, Strategic Planning, General Insurance, CPCU, Casualty, Team Building, Process Improvement, Customer Service, Management, Business Analysis, Performance Management, Liability, Project Management, Call Centers, P&C Insurance, Team Leadership, Coaching, Training, Communication, Organizational Structure, Mentoring, Executive Management, Vendor Management
Education
Walden University 2004 — 2005
MBA, Management
Sam Houston State University 1993 — 1995
BBA, Marketing
Walden University
Partial work towards a Doctorate of Business Administration
The Institutes
CPCU
AT&T January 2015 - Present
AT&T October 2012 - December 2014
AT&T January 2008 - September 2012
AT&T June 2007 - December 2007
AT&T January 2004 - May 2007
SBC April 2002 - December 2003
USAA August 1997 - October 2001
USAA 1994 - 1997
Brown & Williamson 1982 - 1994
Skills
Information Architecture, User Experience, Interaction Design, Integration, Visio, Usability Testing, User Interface Design, User-centered Design, Web Design, Leadership, Management, E-commerce, Usability Engineering, SEO, Agile Methodologies, User Experience Design, Web Content Management, Usability, User Interface, Human Computer..., Testing, Strategic Leadership, Content Strategy, Product Design, Program Management, Mobile Devices, Heuristic Evaluation, Web 2.0, Creative Direction, Wireframes, User Research, Multimedia, Strategy, Content Management, Mobile Design, Web Project Management, Dreamweaver, Wire Framing, Scrum
Education
St. Mary's University 1979 — 1983
BA, English/Communications Arts
San Antonio College 1979 — 1981
Radio-TV-Film
Central Catholic High School
Graduate with Honors
USAA January 2011 - Present
Banfield Pet Hospital August 2008 - January 2010
Skills
Banking, Strategic Financial..., Risk Management, Retirement Planning, Accounting, Investments, Wealth Management, Financial Risk, Budgets, Credit Analysis, Access, Portfolio Management, Process Scheduler, Cash Management, Finance, Loans, Analysis, Insurance, Mortgage Lending, Retail Banking, Microsoft Excel, Relationship Management, Financial Analysis, Financial Services, Financial Advisory, Financial Modeling
Education
Saint Leo University 2012 — 2014
Master of Business Administration (M.B.A.), Business/Commerce, General
University of South Florida 2003 — 2007
Bachelor of Science (B.S.), Biological and Biomedical Sciences
USAA April 2014 - Present
USAA May 2011 - April 2014
Peyton Resource Group August 2010 - May 2011
Booz Allen Hamilton June 2007 - August 2010
GENERAL ELECTRIC - CONSUMER INDUSTRIAL March 2003 - June 2007
GENERAL ELECTRIC - RENEWAL PARTS July 2002 - February 2003
GENERAL ELECTRIC - RENEWAL PARTS & SERVICES June 2000 - July 2002
Skills
Continuous Improvement, Six Sigma, Business Process..., Cross-functional Team..., Process Engineering, DMAIC, Root Cause Analysis, Process Improvement, Value Stream Mapping, Operational Excellence, Change Management, Quality Management, Program Management, Minitab
Education
Naval War College, College of Naval Command and Staff 1998 — 2000
Salve Regina University 1997 — 2000
MBA
University of Florida 1989 — 1991
Bachelor of Science, Business Administration
PROS April 2013 - February 2015
Argo Group July 2007 - December 2012
USAA 1993 - 2007
Methodist Hospitals June 1986 - December 1993
Skills
Corporate Communications, Internal Communications, Crisis Communications, Communications Planning, Communication Training, Strategic Communications, Writing, Intranet, Newsletters, Leadership, Media Relations, Marketing Communications, Press Releases, SharePoint, Speech Writing, Employee Engagement, Reputation Management, Public Relations, Strategy, Management, Strategic Planning, Social Media, Project Management
Education
St. Mary's University 2000 — 2008
Communication Studies - 21 hours
Sam Houston State University 1980 — 1984
BA, Journalism
GREAT FLORIDA INSURANCE September 2015 - Present
School District of Hillsborough County January 2014 - August 2015
USAA General Agency February 2008 - November 2012
USAA May 1989 - February 2008
Skills
Insurance, Analysis, General Insurance, Property & Casualty..., Program Management, Management
Education
Saint Leo University 2009 — 2010
MBA, Business Administration
Hillsborough Community College
Certificate of Teaching Program, Educator Preparation Institute
Saint Leo University
Bachelor of Arts, Psychology
Carolinas Healthcare System June 2009 - Present
Nationwide Insurance December 2005 - February 2008
USAA October 1998 - February 2005
Skills
Workers Compensation, Claim, HIPAA, Insurance, Risk Management, Claims Management, Legal Liability, Medicare, Liability, Workers' Compensation..., General Insurance, Health Insurance, Risk Assessment, Commercial Insurance, Property & Casualty..., Claim Investigation, Litigation Management, Policy, Personal Injury, Claims Resolution, Casualty, Claims Handling, Enterprise Risk..., Underwriting, Customer Service, Casualty Insurance
Education
Saint Leo University
Criminal Justice/Law Enforcement Administration
USAA January 2014 - Present
Beef O’ Brady’s November 2010 - January 2014
Save A Lot October 2009 - February 2011
7-Eleven May 2008 - April 2009
Skills
Organization, Intercultural..., Creativity, Spanish-speaking, Microsoft Word, Internet, iOS, HTML
Education
Saint Leo University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of South Florida 2008 — 2013
Bachelor’s Degree, Communication and Media Studies
Carpe Deus Investments, LLC June 2014 - Present
Nabholz & Associates November 2011 - Present
King Law Group PLLC October 2013 - February 2015
Texas County and District Retirement System June 2009 - October 2011
USAA February 2001 - October 2008
United States Army Reserves 1989 - 2002
American Family Insurance Group July 1997 - February 2001
W. James Nabholz, III, P.C. February 1993 - July 1997
Bryan Cave May 1988 - February 1993
Skills
Insurance, Investments, Litigation, Executive Management, Strategic Planning, Corporate Law, Securities, Risk Management, Strategy, Insurance Law, Contract Negotiation, Mergers & Acquisitions, Estate Planning, Management, Corporate Governance, Due Diligence, Claim, Leadership, Mergers, Litigation Management, Financial Services, Joint Ventures, Policy, Mediation, Intellectual Property, Arbitration, Commercial Litigation, Licensing, Civil Litigation, Employment Law, Legal Writing, Product Liability, Legal Research, Personal Injury, Trials, Appeals, Bankruptcy, Securities Regulation, Alternative Dispute..., Dispute Resolution, Litigation Support, Privacy Law, Legal Compliance, Legal Assistance, Personal Injury..., Depositions, Legal Advice, Westlaw, Courts, Family Law
Education
Texas State Board of Realtors 2003 — 2011
Licensed Salesperson, Currently hold Active Texas Real Estate License
Command and General Staff College 1994 — 1997
Graduate, Military and Leadership Sciences
Saint Louis University School of Law 1984 — 1987
JD, Law
Saint Louis University 1980 — 1984
BA, Political Science
Christian Brothers High School 1977 — 1980
HS Diploma
USAA February 2014 - Present
USAA March 2008 - February 2014
USAA April 2004 - March 2008
Hartford Ins CO October 1998 - April 2004
USAA January 1990 - October 1998
Salvation Army Correctional Services January 1985 - January 1990
Florida Mining & Material June 1984 - January 1985
J&M Pump Service April 1982 - June 1984
Skills
Customer Service, Insurance, Risk Management, Property, Microsoft Excel, Liability, Team Building, Claims Management, Negotiation, Underwriting, Analysis, General Insurance, Process Improvement, Claim, Property & Casualty..., Management, Property, Commercial Insurance
Education
Saint Leo University
University of South Florida
USAA June 2015 - Present
Lewis Energy Group September 2012 - January 2015
Harris IT Services Corporation June 2012 - September 2012
Tesoro Petroleum October 2007 - June 2012
KCI Medical June 2005 - October 2007
World Savings April 2005 - June 2005
Valero Energy Corporation April 2003 - April 2005
Ultramar October 1997 - April 2003
Innovative Software Solutions February 1997 - October 1997
Frontline Computer Systems October 1996 - February 1997
Skills
Application Development, Database Management, Databases, Programming, Database Administration, OOP, SQL Server, SharePoint, ASP.NET, Crystal Reports, SQL, VB.NET, T-SQL, XML, .NET, C#, Web Services, Software Engineering, JavaScript, Windows, Visual Basic, Java, HTML, Business Analysis, Requirements Analysis, Integration, Visual Studio, Business Intelligence, Access, Software Development, CSS, PL/SQL, IIS, Agile, ASP, Database Design, Microsoft SQL Server, jQuery, jQuery UI, Agile Methodologies, AJAX Toolkit, Telerik Web Controls, Kendo, Scrum, T-SQL Stored Procedures, JSON, ASP.NET MVC, Entity Framework, Mobile Applications, Active Directory
Education
San Antonio College 1987 — 1990
Associate, Computer Science
San Antonio College
Associate's degree, Computer Science
Rain King, Inc. August 2005 - Present
USAA July 1998 - July 2004
Skills
Outlook, Microsoft Excel, Office Management, Data Entry, Process Scheduler, Customer Service, Spreadsheets, Administrative..., Access, Time Management, Invoicing, Microsoft Office, Microsoft Word, Accounts Payable, Event Planning, Office Administration, Telephone Skills, Administration, Administrative..., Scheduling...
Education
Saint Leo University 2009 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.9 GPA
Saint Leo University 2005 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.9 GPA
USAA July 2015 - August 2015
Blizzard & Nabers, LLP May 2015 - June 2015
Supreme Court of Texas February 2015 - April 2015
Baylor University School of Law August 2014 - November 2014
Dallas County Court at Law #4 July 2014 - August 2014
Banana Republic June 2010 - August 2014
Legal Services of Eastern Missouri January 2012 - May 2012
Skills
Leadership, Customer Service, Research, Legal Writing, Moot Court, Legal Research, Vision, Public Speaking, Event Planning, Teamwork, PowerPoint
Education
Baylor University School of Law 2013 — 2016
Juris Doctor (J.D.)
Saint Louis University 2009 — 2013
B.A., Political Science, International Studies
USAA January 2011 - Present
Jackson Lewis LLP April 2007 - January 2010
Countrywide Financial October 2005 - March 2007
Blockbuster May 2000 - April 2005
Office Depot May 1999 - May 2000
PepsiCo - Frito Lay May 1996 - May 1999
Skills
Employment Law, Labor Relations, Union Avoidance, Union Organizing..., Litigation Management, Litigation, Arbitration, Investigation, Leadership, Cross-functional Team..., Affirmative Action..., Legal Writing, Legal Research, Corporate Law, FMLA, Privacy Law, Alternative Dispute..., Americans with..., Human Resources, Corporate Governance, Internal Investigations, Mediation, Legal Compliance, Discrimination, FLSA, Mergers & Acquisitions, Licensing, HR Policies, Commercial Litigation, Employee Handbooks, Affirmative Action, Workforce Planning, Employee Benefits, Dispute Resolution, Trials, Appeals, Civil Litigation, Intellectual Property, Executive Pay, Class Actions, Employment Contracts, Employment Law..., Courts, Workers Compensation, Legal Advice, Trade Secrets, Legal Assistance, Employment..., Depositions, Collective Bargaining
Education
University of Iowa 1989 — 1992
Doctor of Law (J.D.), Law
Saint Mary's College 1986 — 1988
Bachelor of Arts (B.A.), Political Science and Government
University of north texas
USAA May 2014 - Present
USAA March 2013 - May 2014
PNC November 2010 - December 2011
Nielsen Company April 2007 - January 2008
Skills
Finance, Banking, Financial Analysis, Investments, Financial Planning, Credit, Risk Management, Microsoft Excel, Series 7, Series 65, Series 63, Life & Health Licenses, Retirement Planning, Life Insurance, Budget Management, Financial Services
Education
Saint Leo University 2014 — 2016
Master of Business Administration (M.B.A.)
University of South Florida 2010 — 2012
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
FiTour March 2014 - Present
USAA October 1990 - Present
American College of Sports Medicine March 2013 - Present
Skills
Fundraising, Community Outreach, Nonprofits, Program Management, Coaching, Team Building, Outlook, Customer Service, Public Speaking, Leadership, ACSM Certified Personal..., Strength & Conditioning, Weight Management, Weightlifting, Public Relations, Training, Data Analysis, Personal Training, Event Planning, Time Management, Microsoft Excel, Strategic Planning, Fitness, ACSM, Policy, Leadership Development, Volunteer Management, Management, Government, Program Development, Project Management, Research, Staff Development, Microsoft Office, Organizational..., Event Management, Social Media
Education
Sam Houston State University 1986 — 1988
USAA 2008 - Present
USAA 2004 - 2007
Skills
Strategic Planning, Management, Customer Service, Leadership, Change Management, Sales, Team Building, Strategy, Microsoft Excel, Business Strategy
Education
Saint Leo University
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Universal American Mortgage Company (UAMC) 2014 - Present
Stonegate Mortgage Corporation (NYSE: SGM) 2013 - 2014
Nationstar Mortgage 2013 - 2013
USAA 2010 - 2013
Emergency Appraisals 1999 - 2009
Choice One Mortgage 2004 - 2006
The Mortgage Store 1999 - 2003
Skills
Mortgage Lending, FHA, Budgets, Underwriting, Credit Analysis, Banking, Loans, Mortgage Banking, Loan Origination, Refinance, Credit, Residential Mortgages, Mortgage Underwriting, Real Estate, VA loans, FHA financing, Mortgage Servicing, Sales Management, Training, Coaching, Real Estate Transactions, Residential Homes, Consumer Lending, Referrals, Management, USDA, Marketing, Loss Mitigation, Sellers, Investments, Finance, Recruiting
Education
Saint Xavier University 1992 — 1997
Bachelor of Arts (B.A.), Marketing
Rufus King
USAA August 2008 - Present
USAA 2006 - 2008
USAA 2004 - 2006
USAA 2000 - 2004
Skills
Product Management, Product Development, Pricing, User Experience, Business Analysis, E-commerce, Program Management, Call Center, Cross-functional Team..., Team Leadership, Business Architecture, Business Strategy, Product Strategy, Requirements Gathering, Strategic Planning, Agile, Insurance, Customer Experience, Six Sigma, Change Management, Business Management, Mobile, P&L Management, Business Requirements, Analytics, Leadership, Business Process, Management
Education
The University of Texas at Austin - The Red McCombs School of Business 2013 — 2015
Institute for Managerial Leadership (IML), Executive Education
Villanova University 2006 — 2007
Six Sigma Black Belt, Process Engineering
University of the Incarnate Word 2005 — 2006
MBA, Business
Saint Leo University 2003 — 2005
CIS, Information Systems
USAA January 2014 - Present
USAA March 2008 - January 2014
USAA May 2004 - March 2008
USAA October 1993 - May 2004
Skills
Underwriting, Insurance, Property & Casualty..., General Insurance, Casualty, Liability, Customer Service, Umbrella Insurance, Claim, Legal Liability, Commercial Insurance, Professional Liability, Product Development, Product Management, Contact Centers, Contract Negotiation, Business Requirements, Six Sigma, Third Party Vendor..., Outsourcing, Call center start-up
Education
Saint Leo University
MBA, Business Adminstration
University of the Incarnate Word
BA, Organizational Development
USAA November 2008 - Present
Progressive Insurance September 2003 - November 2008
Hapag-Lloyd AG August 1998 - November 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Saint Leo University 2012 — 2014
Master of Business Administration (MBA) in Progress, Business Administration and Management, General
The College of Saint Rose 1993 — 1996
Bachelor of Arts (BA), History/Political Science
USAA September 2010 - Present
Merrill Lynch 2000 - September 2010
YMCA - League City, Texas 2001 - 2003
USMCR October 1989 - October 2001
Education
Sam Houston State University 1991 — 1996
BS
USAA Real Estate Company April 2010 - Present
USAA Real Co September 2008 - April 2010
USAA August 2006 - September 2008
Halliburton June 2005 - August 2006
W.L. Gore & Associates November 2004 - June 2005
Motorola May 1998 - October 2004
Cooper Tire & Rubber Company June 1996 - December 1997
Venture Stores 1995 - 1996
Education
Sam Houston State University 2005 — 2006
MBA, Finance
Texas A&M University 1993 — 1998
B.S., Industrial Engineering
Capture Your Dreams Photography September 2008 - Present
USAA August 1988 - September 2001
Skills
•Microsoft Office, •Photoshop, •Sales Management, •Digital Photography, •LighRoom 3, Portrait Photography, Children Photography, Senior Portraits, Model Portfolios, Sports Photography, Landscape Photography, Wildlife Photography, Lightroom, Photography, Digital Photography
Education
The Art Institute of Pittsburgh - Online Division 2009 — 2013
Bachelor, Photography Bachelor of Science Degree
San Antonio College 1984 — 1985
Basics
The Art Institute of Pittsburgh - Online Division
USAA May 2013 - Present
Clarity Solution Group October 2012 - May 2013
Advanced Systems Engineering November 2011 - October 2012
Advanced Software Design July 2008 - September 2011
United States Air Force January 1984 - May 2008
Skills
Change Management..., Master Certificate in..., LEAN Team Leader..., Chief Quality Assurance..., Quality Assurance..., Fundamentals of..., Fundamentals of Systems..., Air Combat Command..., Joint Operations..., Top Secret Security..., Logistics, Management, Team Leadership, Training, Strategic Planning, Change Management, Project Planning, Security Clearance, DoD, Leadership, Lean Manufacturing, Program Management, Process Improvement, Quality Assurance, Action, SCI Clearance, Supply Chain, ERP, Government, Military, Systems Engineering, Supply Chain Management, Analysis, Air Force, Operations Management, Management Consulting, Integration, Business Strategy, Business Intelligence, Security
Education
Webster University 2004 — 2006
Masters, Procurement & Acquisition Management
Saint Leo University 1999 — 2001
BS, Business Management
USAA March 2014 - Present
Whataburger Restaurants February 2013 - March 2014
Whataburger Restaurants April 2009 - January 2013
Whataburger Restaurants February 2007 - April 2009
Whataburger Restaurants August 2005 - February 2007
Whataburger Restaurants March 2003 - August 2005
Diabetex of Texas, LLC June 2001 - February 2003
Humana February 1999 - June 2001
Coastal Plains Community MHMR Services April 1997 - February 1999
Local CPA Firms August 1994 - April 1997
Skills
Business Intelligence, CPM, Business Analysis, Budgeting, Software Implementation, Microstrategy, Business Planning, Decision Support, Longview, Dashboards, Performance Management, Performance Measurement, Performance Analysis, CPA, Accounting, Analysis, Project Planning, Project Implementation, CGMA, Budgets, Financial Analysis, Project Management, ERP, Leadership, Dashboard, Franchising, Income Statement, Team Leadership, P&L, Management
Education
Saint Louis University 1984 — 1988
BS Business Administration, Accounting
USAA September 2010 - Present
USAA May 2005 - November 2010
The Boeing Company January 2003 - May 2005
Monsanto May 2001 - December 2002
Solutia Incorporated June 2000 - March 2001
Renaissance Financial January 2000 - May 2000
The Boeing Company November 1985 - December 1999
Education
Texas State University 2013 — 2018
Master of Arts (M.A.), Marriage and Family Therapy/Counseling
Saint Louis University 2003 — 2006
MBA, Business Management
University of Missouri-Saint Louis 1986 — 1990
BSBA, Marketing
Humana July 2008 - Present
Tampa Bay Insurance Group April 2007 - July 2008
Hyde Park Insurance Services September 2005 - April 2007
USAA November 1998 - September 2005
Education
Saint Leo University 2005 — 2008
MBA, Business Administration
University of South Florida
BA
USAA September 2009 - Present
Skills
Training Delivery, Coaching, Organizational..., Team Building, Team Leadership, Project Management, Insurance, Instructional Design, Instructor-led Training, Adult Education, ADDIE, Needs Analysis, Blended Learning, Learning Management, Captivate, Leadership Development, Hands-on Training, E-Learning, Learning Management..., Training, Employee Training, Performance Management, Public Speaking, Management, Workshop Facilitation, Program Management, Talent Management, Performance Improvement, SnagIt, Conflict Resolution, Workforce Planning, Succession Planning, Employee Engagement, Performance Consulting, Change Management, Call Centers, Leadership, Process Improvement, Executive Coaching
Education
Saint Leo University 2009 — 2014
Bachelor's Degree, Sociology
USAA August 2014 - Present
Skills
Social Media, Digital Media, Enterprise 2.0, Integrated Marketing, Corporate Communications, Public Speaking, Corporate Finance, Cross-functional Team..., Marketing Strategy, Segmentation, Market Research, B2B Marketing, Strategy, Social Business, Emerging Technologies, Broadcast Production, Content Management, Corporate Social..., Organizational Design, Strategy Development, Social Media Marketing, Leadership, Broadcast, Product Marketing, Program Management, Analytics, Strategic Partnerships, Web Marketing, Competitive Analysis, Email Marketing, Business Planning, Management, Internal Communications, Digital Marketing, Marketing Communications, Marketing, New Business Development
Education
Saint Louis University 1994 — 1996
Master of Business Administration (MBA), Business Administration and Management, General
University of Missouri-Columbia, College of Business 1991 — 1994
Bachelor of Science - Business Administration, Marketing
H&R Block December 2013 - Present
Deeplocal March 2012 - Present
H&R Block May 2012 - December 2013
PNC Bank February 2008 - May 2012
Bank of America June 2006 - February 2008
USAA April 2003 - June 2006
e2i February 2001 - August 2001
Proxicom 2000 - 2001
Enron Europe Limited 1998 - 2000
Enron Capital & Trade 1995 - 1998
Skills
User Experience, Online Marketing, E-commerce, Online Advertising, SEO, Information Architecture, Integrated Marketing, SEM, Strategy, Creative Direction, Social Networking, Web Design, Interactive Marketing, Interaction Design, Mobile Devices, Marketing, Leadership, Strategic Planning, Web Development, Management Consulting, Web Analytics, Digital Marketing, Customer Experience, Customer Acquisition, Brand Development, Strategic Partnerships, Digital Strategy, Marketing Communications, Mobile Marketing, Analytics, Marketing Strategy, Social Media Marketing, Web Marketing, Advertising, Email Marketing, Marketing Research, Direct Marketing
Education
Sam Houston State University 1989 — 1994
Jordan Johnson ConsultantSteak n Shake2005 - 2007
USAA 1983 - 2002
Education
Sam Houston State University 1976 — 1979
BA, General Business
National Association of Women Lawyers July 2015 - Present
USAA May 2013 - Present
National Association of Women Lawyers July 2014 - July 2015
USAA September 2010 - May 2013
Allstate Insurance September 2009 - September 2010
Allstate Insurance Company December 2006 - April 2010
Allstate Insurance February 1998 - December 2000
Skills
Insurance, Litigation Management, Liability, Property & Casualty..., Insurance Law, Strategic Planning, Risk Management, Leadership, Claim, Corporate Law, Executive Management, Management, Marketing, Strategy, Underwriting
Education
University of Illinois College of Law 1982 — 1985
Juris Doctor
Saint Mary's University of Minnesota 1978 — 1982
B.A., Political Science
USAA July 2015 - Present
USAA December 2011 - Present
USAA January 2008 - December 2011
USAA 2006 - 2008
USAA 2003 - 2006
U.S. Coast Guard 1984 - 1988
Skills
Strategic Planning, Program Management, E-commerce, Strategic Thinking, Customer Relations, Solution Design, Operating Model Design, IT Strategy, Business Process..., Vendor Management, Change Management, Executive Management, Cross-functional Team..., Business Transformation, Business Strategy, Outsourcing, Vendor Relations, IT Management, Business Management, Business Architecture, PMO, Enterprise Architecture, Organizational Design, Strategy Development, Project Portfolio..., Integration, Change Leadership, E-business, Restructuring, Planning, Business Process, Strategy, Process Engineering, Solution Architecture, Project Planning, Operating Models, Governance, Management Consulting, Customer Service, Operational Excellence, Portfolio Management, Management, Enterprise Software, PMP, Process Improvement, Strategic Sourcing, Procurement, Service Delivery, Risk Management, Financial Services
Education
Western Michigan University - Haworth College of Business 1996 — 1997
MBA, Business
Saint Leo University 1993 — 1995
Management, Business Administration
University of Maryland College Park 1990 — 1993
Associate, Management
Hub International February 2014 - Present
Schmalz Insurance Agency September 2003 - August 2013
USAA 1988 - 1998
Skills
Insurance, Casualty, Commercial Lines, Professional Liability, Property & Casualty..., General Insurance, Underwriting, Commercial Insurance, Liability, Motorcycle, Claim, Watercraft, Homeowners
Education
Saint Leo University
Bachelors, Management
Sykes February 2015 - Present
The Coca-Cola Company December 2013 - January 2015
United Services Automobile Association September 2012 - October 2013
USAA May 2008 - September 2012
General Nutrition Centers, Inc August 2004 - May 2008
Skills
Microsoft Excel, Team Leadership, Microsoft Office, Finance, Data Analysis, Access, PowerPoint, Process Improvement, Series 7, Leadership, Investments, Financial Analysis, Analysis, Mutual Funds, Investment Strategies, Financial Reporting, SAP, Variance Analysis, Account Reconciliation, Accounting, Invoicing, Forecasting, Financial Statements
Education
Saint Leo University 2012 — 2013
Master of Business Administration (MBA), Accounting and Finance, 3.75
University of South Florida 2001 — 2006
Bachelors Science, Criminology, 3.20
Bloomingdale HS
Liberty Mutual Insurance June 2015 - Present
Liberty Mutual Insurance October 2011 - June 2015
Liberty Mutual Insurance May 2010 - October 2011
Progressive Insurance September 2004 - May 2010
USAA November 1997 - September 2004
Skills
Insurance, Bodily Injury Claims, Claim, Casualty, Claims Handling, Training, Policy, Human Resources, Recruiting, Claims Management, Liability, Investigation, Property & Casualty..., Legal Liability, Management, Fraud, Subrogation, Property Damage, Commercial Insurance, General Insurance, Claim Investigation, Workers Compensation, Interviews, Litigation, Insurance Law, Personal Injury, Commercial Lines, Litigation Management, Casualty Insurance
Education
Saint Leo University 1999 — 2001
MBA, Business
University of South Florida - College of Business Administration 1996 — 1999
BS, Management
LOL
USAA December 2014 - Present
USAA April 2014 - Present
Toby Keith's I Love This Bar April 2011 - March 2012
Toby Keith's I Love This Bar May 2011 - February 2012
Wells Fargo Bank February 2004 - April 2011
Wells Fargo Bank September 2002 - April 2011
Wells Fargo Bank September 2002 - February 2004
Skills
extensive retail..., Forecasting, Banking, Analysis, Sales, Employee Training, Training, Finance, Coaching, Insurance, Payroll, Invoicing, Retail Banking, Consumer Lending, Loans, Teamwork, Cross Selling, Microsoft Excel, Relationship Management, Loan Origination, Team Leadership, Lines Of Credit, Credit
Education
Southern New Hampshire University 2014 — 2016
Master of Science (M.S.), Organizational Leadership
Saint Peter's University 1986 — 1990
Management, Business Management
USAA April 2013 - Present
Houston Rockets December 2005 - Present
Walmart August 2012 - April 2013
Fox Sports Net February 2007 - August 2012
Westland Family YMCA November 2004 - May 2007
Fox Sports Net December 2005 - February 2007
Houston Rockets & Comets June 2004 - December 2005
Sam Houston State University August 2001 - August 2004
Skills
Broadcast, Customer Service, Marketing, Public Relations, Video
Education
Sam Houston State University 1999 — 2004
Sam Houston State University
Bachelor of Fine Arts, Radio & TV
CSC August 2009 - Present
CSC January 2009 - August 2009
CSC October 2005 - January 2009
USAA January 1997 - January 2004
Skills
Project Management, Research, Program Management, Process Improvement, Analysis, Government, Requirements Analysis, Customer Service, Integration, Operations Management, Team Building
Education
Saint Leo University 1995 — 1998
BA, Public Administration
USAA January 1987 - Present
Education
Saint Leo University 2000 — 2002
Masters, Business
USAA July 2011 - Present
USAA February 1993 - June 2011
USAA October 2004 - January 2007
USAA December 2002 - October 2004
Skills
Facilities Management, Loans, Contract Management, Project Planning, Budgets, Corporate Real Estate, Negotiation, Project Management, Management, Contract Negotiation, Operations Management, Process Improvement, Vendor Management, Team Building, Real Estate, Construction Management, Leadership, Change Management, Construction, Business Strategy, Risk Management, Portfolio Management, Data Center, Executive Management, Business Process..., Program Management, Strategic Planning
Education
Saint Leo University 1998 — 2002
MBA, Business
USAA September 1993 - Present
USAA 1993 - 2010
USAA 1993 - 2006
Skills
Business Analysis, SAS, Analysis, Data Analysis, Data Warehousing, Databases, ETL, Management, Predictive Analytics, Risk Management, Requirements Gathering, SQL, Systems Analysis, Unix, Visio, Credit Risk, Business Intelligence, Banking, Analytics, Access
Education
Saint Leo University 2004 — 2014
Computer Science
Kyani January 2009 - Present
American Heritage School August 1990 - May 2007
USAA September 1988 - May 1990
Skills
Personal Development, Public Relations, Teaching
Education
Salt Lake Community College 1973 — 1974
General Education
Snow College 1972 — 1974
Special and General Education
Wayne High School 1970 — 1972
USAA November 2012 - Present
Comcar Industries July 1999 - November 2012
Skills
Employee Relations
Education
Saint Leo University 2009 — 2012
Bachelor of Business Administration (BBA), Human Resources Management and Services
Jamberry Nails July 2014 - Present
Summerfield Homeowners Association April 2014 - Present
Curran Academy July 2013 - Present
USAA February 2012 - June 2013
USAA November 2009 - February 2012
USAA December 2007 - October 2009
USAA Federal Savings Bank July 2004 - December 2007
Department of Veterans Affairs September 2000 - September 2003
TCF National Bank October 1996 - August 2000
TCF Bank 1992 - 1995
Skills
Mortgage Lending, Loans, Mortgage Banking, Banking, Credit, Consumer Lending, Credit Analysis, Residential Mortgages, Real Estate, Home Equity Loans, Relocation, Loss Mitigation, Residential Homes, Real Estate Transactions, Call Center, Relationship Management, Portfolio Management, Loan Origination, Credit Cards, Financial Risk, Real Estate Financing, Cross Selling, Negotiation, Customer Service, Coaching, Credit Risk, VA loans, Training, Call Centers, Process Improvement, Retail Banking, Risk Management, Selling, Underwriting, Financial Services, Business Development, Finance, Mortgage Underwriting, Refinance, Team Building, Business Process..., Sales, Operational Risk..., Coaching, Emotional Intelligence, New Business Development, Blended Learning, Pedagogy, Curriculum Design, Leadership
Education
Saint Leo University 2006 — 2008
BBA, Business Management
Saint Leo University
MBA, Human Resources
USAA January 1997 - Present
Skills
Claims Management, Claim, Property & Casualty..., Casualty, Liability, Property Damage, Insurance, Subrogation, General Insurance, Claim Investigation, Legal Liability, Settlement, Risk Management, Process Improvement, Team Leadership, Presentation Development, Presentation Coaching, Presentations, Data Analysis, Leadership Development, Casualty Insurance
Education
Insurance Institute of America 2006 — 2012
CPCU, Insurance
Saint Leo University 2003 — 2004
MBA, Business Administration
Saint Leo University 2001 — 2003
BA, Business with Specialty in Accounting
USAA July 1998 - Present
Skills
Insurance, Property & Casualty...
Education
Saint Leo University, Tampa, Florida 2010 — 2012
Master of Business Administration (M.B.A.), Business Management
Saint Leo University
Business Administration and Management, General
USAA May 2011 - Present
Merrill Lynch September 2009 - May 2011
Bank of America October 2006 - September 2009
Skills
Mutual Funds, Wealth Management, Investments, Retirement Planning, Series 7
Education
Salem State University
BS, Political Science
Travelers Insurance August 2010 - Present
Gulf Coast Transportation, Inc. August 2009 - September 2010
Integrated Heath Plan February 2009 - August 2009
AIG November 2005 - January 2009
The Hartford January 2004 - November 2005
USAA February 1999 - May 2003
Allied Specialty Insurance September 1994 - February 1999
Education
St. Louis Community College 1993 — 1994
Saint Louis University 1992 — 1993
St. Petersburg College
Mount Beacon Insurance Company September 2014 - Present
UPC Insurance June 2013 - October 2013
Homeowners Choice, Inc November 2011 - June 2013
HomeWise Insurance January 2008 - October 2011
Brown & Brown 2005 - 2007
USAA May 1999 - August 2003
USAA June 1997 - May 1999
USAA July 1996 - June 1997
USAA January 1994 - July 1996
The Banker's Note January 1992 - January 1994
Skills
Property & Casualty..., Insurance, Underwriting, General Insurance, Claim, Commercial Lines, Professional Liability, Homeowners, Sales Management, Customer Service, Casualty, Operations Management, Brokers, Commercial Insurance, Workers Compensation, Legal Liability, Liability, Risk Management, Life Insurance, Reinsurance, Claims Management, Umbrella Insurance, Casualty Insurance
Education
Saint Leo University 2002 — 2004
MBA
University of South Florida
MIS, Management Information Systems
University of South Florida
Bachelor in Business Management, Business
Independent Distributor June 2014 - Present
USAA January 2011 - Present
Skills
New Business Development, Marketing Strategy, Strategic Planning, Leadership, Public Speaking, Network Marketing, Healthcare, Microsoft Excel, Social Networking, Marketing, Nutrition
Education
Saint Leo University
USAA July 1975 - March 2014
Chaido Insurance Agency March 1972 - August 1974
Skills
Process Improvement, Insurance, Risk Management, Strategic Financial..., Financial Analysis, Call Centers, Business Process..., Business Analysis, Program Management, Leadership, Underwriting, Team Building, Management, Customer Service
Education
Saint Leo University
BBA, Business
University Of Houston
Business Administration and Management, General
MetLife June 2013 - Present
Direct General Insurance December 2003 - June 2013
USAA December 1998 - December 2003
GMAC Insurance June 1996 - December 1998
Progressive Insurance 1981 - 1996
Skills
Property Claims, Customer Service, Professional Liability, Negotiation, Coaching, Accident, Performance Management, Team Building, Casualty Claims, Microsoft Excel, Umbrella Insurance, Recruiting, CPCU, Homeowners, Claims Handling, Claims Investigations, Automobile Liability, Casualty, Claims Management, CCLA, Training, Liability, Process Improvement, Leadership, Casualty Insurance
Education
East Bay High School
Saint Leo University
Recent graduate student seeking employment May 2015 - Present
American Red Cross July 2014 - May 2015
USAA September 2012 - May 2014
USAA January 2010 - August 2011
Skills
Insurance, Risk Management, Claim, Strategic Financial..., Credit, Financial Analysis, Customer Service, Process Improvement
Education
Saint Leo University 2013 — 2015
Master's Degree, Critical Incident Management
Saint Leo University 2010 — 2013
Bachelor's Degree, Computer and Information Systems Security/Information Assurance
Saint Leo University 2010 — 2011
Associate's Degree, Business Administration and Management, General
Nationwide Insurance February 2006 - Present
USAA September 1994 - November 2005
MetLife October 1991 - January 1993
Education
Saint Leo University 2000 — 2003
Bachelor, Business Management
Homesite Insurance March 2014 - Present
Mas Tec July 2013 - March 2014
Katmai Government Services September 2010 - August 2012
Travelers September 2006 - September 2010
USAA April 2001 - September 2006
Skills
Microsoft Office, Program Management, Process Improvement, Team Building, Operations Management, Requirements Analysis, Government Contracting, Employee Relations
Education
Saint Leo University
Bachelor of Business Administration (BBA), Information Technology
Trident Technical College
Computer Information Technology
North Rim Insurance Agency LLC May 2005 - Present
USAA September 1997 - August 2001
Skills
Chartered Life..., Chartered Financial..., FLMI, Financial Advisory, Fixed Annuities, Insurance, Individual Life, Life Insurance, Employee Benefits, Term Life Insurance, Investments, Disability Insurance, Financial Services, Long Term Care Insurance, Long-term Care, Series 6, Underwriting, Risk Management, IRAs, Process Improvement, Whole Life, Management, Program Management, Retirement, Retirement Planning, Financial Planning, Business Process...
Education
University of South Dakota 1977 — 1978
Samford University 1971 — 1975
BA, History & Philosophy
USAA May 1988 - Present
Education
Saint Leo University
Bachelor's degree, Computer and Information Systems Security/Information Assurance
USAA Financial Foundations ManagerUSAAJune 1984 - Present
Skills
Mortgage Lending, Wealth Management, Banking, Retirement Planning, Credit, Series 7, Retail Banking, Series 63, Strategic Financial..., Mortgage Banking, Investments, Retirement, Credit Analysis
Education
Saint Leo University
University of Phoenix
USAA December 1999 - Present
Skills
Customer Service, Management, Microsoft Excel, Public Speaking, Strategic Planning, Project Management, Leadership, Research, Team Building, Coaching, Training Facilitation, Distance Learning, Virtual Learning
Education
Saint Leo University 2010 — 2015
Bachelor of Arts (B.A.), Sociology
Saint Leo University
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies
Residential Finance Corporation April 2012 - Present
USAA March 2011 - March 2012
Z&B Financial Services April 2010 - March 2011
Skills
Mortgage Lending, Mortgage Banking, Residential Mortgages, Reverse Mortgages, Jumbo Mortgage, Mortgage Underwriting, Fixed Rate Mortgages, Energy Efficient..., Customer Service, Customer Satisfaction, Loan Origination, VA loans, FHA financing, FHA loans, FHA, DU Refi Plus, Sales, NMLS, NMLS Licensed, First Time Home Buyers, Debt Consolidation, Regulatory Guidelines, Home Equity, USDA Rural Housing, USDA Rural, USDA, Refinance, Loan Officers, Credit Analysis, Real Estate, Real Estate Transactions
Education
Saint Leo University 2002 — 2005
Bachelor of Arts (B.A.), Business Administration and Management, General
University of South Florida 2000 — 2002
Business Administration and Management, General
Comcar Industries July 1999 - Present
USAA November 2012 - July 2013
Skills
Insurance, Employee Relations, Benefits Administration, Employee Benefits, Human Resources, Performance Management, Team Building, FMLA, Process Improvement, Labor Relations, Logistics, Customer Service, Operations Management, Deferred Compensation, Management, Training, Inventory Management, Shipping, Transportation
Education
Saint Leo University
Master of Business Administration (M.B.A.), Human Resources Management and Services
Saint Leo University
Bachelor of Arts (B.A.), Human Resources Management and Services
Self-employed 1991 - Present
USAA March 1991 - May 2001
Skills
Lawn Mowing
Education
Sam Houston State University 1983 — 1987
Agricultural Mechanization
USAA January 2007 - Present
McCoy Corporation July 2004 - December 2006
McCoy Corporation March 2002 - July 2004
Skills
Virtualization, Datacenter..., Server Architecture, NetApp, VDI, Servers, Windows Server, Converged Infrastructure, FlexFabric, VMware ESX, VMware Infrastructure, System Administration, Troubleshooting, Storage, Storage Area Networks, Veritas Cluster Server, Veritas Storage..., Flash Storage, Disaster Recovery, RHEL, Cloud Computing, High Availability, Converged Communications
Education
Texas State University-San Marcos 2004 — 2006
Bachelor of Business Administration (BBA), Computer Information Systems
Sam Houston State University 1995 — 2001
Bachelor of Business Administration (BBA), Accounting and Finance
USAA
Education
Thunderbird School of Global Management
MBA, Insurance & Risk Management
Saint Mary's University of Minnesota
Bachelor of Arts (B.A.), International Business