USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
McGladrey June 2015 - Present
KeatsConnelly January 2012 - May 2015
Marriott International April 2004 - April 2013
USAA January 2009 - December 2011
American Express April 2007 - November 2008
Skills
Tax, International Tax, Personal Finance, Financial Analysis, High Net Worth..., Tax Software, Corporate Tax, Partnership Tax Returns, Tax Preparation, Property & Casualty..., Analysis, Critical Thinking, Sales Process, Sales Operations, Sales, Banking
Education
University of Alabama at Birmingham 2013 — 2017
Master of Accountancy, Accounting, Freshman
Arizona State University 2005 — 2011
Bachelor's degree, Accounting
USAA June 2014 - Present
Peoples Mortgage Company November 2013 - June 2014
Chase June 2012 - November 2013
TBI Mortgage June 2007 - April 2012
Skills
Customer Service, Mortgage Banking, Residential Mortgages, Microsoft Office, FHA, Mortgage Lending, Sales, Loans, Loan Origination, Finance, Financial Analysis, Banking, Credit
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.), MBA
DeVry University Phoenix 2000 — 2001
Bachelor of Science (BS), Information Technology
Arizona State University 1992 — 1996
Bachelor of Science (BS), Accounting
Prudential Financial 2015 - Present
MassMutual Financial Group April 2014 - May 2015
USAA October 2013 - March 2014
USAA January 2005 - October 2013
Nationwide Provident Financial 2002 - 2005
ING Nederland 2000 - 2002
John Hancock Life Insurance Company (U.S.A.) 1997 - 2000
Skills
FNRA LIcensed Series 7,..., CFP Certified Financial..., ChFC Chartered..., Leadership, Strategic Planning, Sales Management, Business Process..., Training, Investment Portfolio, Comprehensive Financial..., Mutual Funds, Managed Money, Arizona Life Health and..., Retirement, Strategic Financial..., Asset Allocation, Insurance, Financial Services, Financial Goals, Wealth Management, Finance, Financial Planning, Investments, Life Insurance, Retirement Planning, Asset Management, Series 7
Education
Arizona State University 1995 — 1998
Bachelor of Applied Science (B.A.Sc.), Liberal Arts and Sciences/Liberal Studies
USAA 2012 - Present
Collegiate Housing Services February 2012 - June 2012
HomeSmart Realty March 2008 - June 2012
Skills
Mortgage Lending, Loans, Mortgage Banking, Underwriting, Credit
Education
Northern Arizona University 2005 — 2008
Master of Education (MEd), Human Relations and Counseling
Arizona State University 2002 — 2003
Bachelor of Education (BEd), Elementary Education and Teaching
PennyMac Loan Services, LLC March 2015 - Present
USAA March 2013 - Present
Nationstar Mortgage Wholesale Lending July 2012 - March 2013
Fannie Mae April 2012 - July 2012
GMAC Mortgage October 2010 - May 2012
First Plus Financial June 2000 - August 2005
Skills
Mortgage Lending, Residential Mortgages, Credit Analysis, Loan Origination, Loan Servicing, Mortgage Banking, Loans, Mortgage Servicing, Loss Mitigation, FHA, Mortgage Underwriting, Underwriting, Credit, Real Estate, Refinance
Education
GW Carver Sr. High 1988 — 1991
General Studies
Capstone Institute of Mortgage Finance
FHA Direct Endorsement Underwriter Training
Arizona State University 2013 — 2017
Pacific Dental Services and My Kid's Dentist March 2014 - Present
Pacific Dental Services August 2012 - March 2014
The UPS Store October 2011 - September 2012
Johnny Fox's Public House September 2011 - August 2012
USAA December 2010 - October 2011
BJ's Restaurants, Inc. June 2008 - July 2011
The UPS Store May 2004 - September 2010
Skills
Customer Satisfaction, Dental Insurance, Pediatric Dentistry, Dental Sales, Customer Support, Dental Marketing, Periodontics, Endodontics, Oral Surgery, Microsoft Office, Management, Advertising, Property & Casualty..., Food & Beverage, Critical Thinking, Marketing Management, Bartending, Cash Management, Direct Mail, Social Media Marketing, Direct Marketing, Marketing, Digital Marketing, PCR
Education
Arizona State University 2005 — 2010
Bachelor's Degree, Integrated Studies
Glendale Community College 2003 — 2005
Associate's Degree, General Studies
USAA July 2013 - Present
USAA August 2011 - Present
Critical Mass July 2010 - August 2011
Sitewire June 2006 - July 2010
Sitewire May 2008 - December 2008
Sitewire June 2006 - May 2008
Skills
Digital Marketing, Marketing Strategy, Onboarding, PPC, Interactive Marketing, SEM, Digital Strategy, Website Development, Mobile Marketing, Email Marketing, Marketing, Media Buying, Search Advertising, Mobile Advertising, Workshop Facilitation, Landing Page..., Lead Generation, Integrated Marketing, Financial Analysis, Project Management, Segmentation
Education
Arizona State University - W. P. Carey School of Business 2001 — 2005
Finance, Finance, Business Management, Philosophy, Psychology
Northern Illinois University 2004 — 2005
USAA April 2014 - Present
Vanguard January 2014 - March 2014
Arizona Central Credit Union August 2010 - December 2013
Discover Financial Services December 2008 - August 2009
Wells Fargo September 2006 - July 2008
Skills
Mortgage Lending, Credit, Loans, Sales, Mutual Funds, Banking, Commercial Banking, Investment Banking, Fraud Detection, Credit Cards, Debit Cards, Property & Casualty...
Education
Arizona State University 2006 — 2013
Bachelor's degree, Business/Corporate Communications, 3.0
USAA April 2015 - Present
USAA September 2012 - Present
Sentry Insurance November 2011 - September 2012
WHEAT 2010 - 2011
Anthropologie 2009 - 2010
Desert Star Plastics 2008 - 2009
Skills
Customer Service, Microsoft Office, Public Speaking, Public Relations, Customer Satisfaction, Social Media, Microsoft Excel, PowerPoint, Microsoft Word, Program Management, Spanish, Insurance, Property & Casualty..., Building Relationships, Leadership, Event Planning, Sales, Management, Social Media Marketing, Marketing, Data Analysis
Education
Northern Arizona University 2013 — 2014
Master of Administration, Leadership
Arizona State University 2008 — 2011
Communication, Spanish
EABJM
North Canyon High School
SC Dentisty February 2015 - Present
Georgia Regents Health System June 2013 - Present
USAA January 2006 - August 2009
United States Marine Corps July 2000 - December 2004
Skills
Sedation Dentistry, Dental Implants, 3rd molar extractions, Molar endodontics, Sinus lift surgery, ACLS, Comprehensive Dentistry, Clinical Research, Healthcare, Hospitals, Pediatrics, Restorative Dentistry, Surgery, Dentistry, Oral Surgery, Public Speaking
Education
Midwestern University (AZ) 2009 — 2013
Doctor of Dental Medicine, D.M.D.
Arizona State University 2005 — 2008
Bachelor of Science (BS), Cell/Cellular and Molecular Biology
KeyBanc Capital Markets May 2014 - July 2014
Chat Sports, Inc. March 2014 - May 2014
USAA April 2008 - February 2013
Vanguard September 2006 - April 2008
Skills
Investment Banking, Leveraged Finance, Financial Modeling, Mergers & Acquisitions, Microsoft Excel, Financial Accounting, LBO, Financial Analysis, Leveraged Lending, Strategy, Financial Statements, Finance, Valuation, Excel models, Banking Relationships, Investment Advisory, Strategic Financial..., Investments, Start-ups, Financial Reporting, Entrepreneurship, Start-up Ventures, Investment Strategies, Corporate Finance, Data Analysis, Business Strategy, Leadership
Education
University of Michigan - Stephen M. Ross School of Business 2013 — 2015
Master of Business Administration (M.B.A.), Emphasis in Finance and Strategy
Arizona State University 2011 — 2012
Bachelor of Arts (B.A.), Spanish
Arizona State University 2002 — 2007
Bachelor of Arts (B.A.), Political Science
Infusionsoft February 2015 - Present
GoDaddy.com August 2013 - February 2015
Self-employed April 2007 - May 2013
USAA October 2005 - November 2006
Charles Schwab January 2000 - October 2005
Skills
Japanese, Series 7, Series 63, Series 65, AAMS, CMFC, Computer Proficiency, Sales, Management, Insurance, Business Development, Banking, Finance, Investments, Portfolio Management, Small Business, Customer Service, Strategic Planning, Team Building, Entrepreneurship, Leadership, Financial Planning, Marketing
Education
Arizona State University - W. P. Carey School of Business 1994 — 1997
Bachelor of Science (B.S.)
Arizona State University 1993 — 1997
Bachelor of Science (BS), Business Administration and Management, General
USAA May 2014 - August 2014
United States Air Force January 2006 - November 2010
United States Air Force January 2002 - December 2005
Skills
SQL, Java, CSS, HTML5, C#, Database Design, Network Security
Education
Arizona State University, W. P. Carey School of Business 2013 — 2015
Bachelor's Degree, Computer Informtion Systems
Phoenix College 2011 — 2013
Associate of Science (AS), Computer Information Systems, 3.96
USAA 2012 - Present
HSBC Card and Retail Services 2005 - 2012
Skills
Financial Risk, SAS, Risk Management, Data Analysis, Analytics, Portfolio Management, Credit Risk, Credit, Predictive Modeling, Basel II, Credit Cards, Economics, Financial Modeling, Forecasting, Predictive Analytics, Risk Analytics
Education
Arizona State University 2001 — 2005
Master of Science, Statistics
University of Waterloo 2000 — 2001
Master of Science, Actuarial Science
Nankai University 1994 — 1998
BS, Mathematics
USAA June 2015 - August 2015
Skills
Java, MySQL, Microsoft Excel, Microsoft Office, HTML, Microsoft Word, PowerPoint, SQL, Customer Service, Project Management
Education
Arizona State University 2012 — 2015
Bachelor of Applied Science (BASc), Computer Information Systems
SanDPups July 2014 - Present
Self Employed July 2014 - Present
State of California June 2011 - Present
USAA August 2006 - July 2014
Discover Financial Services May 2002 - May 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Arizona State University 2002 — 2009
Bachelor of Arts (B.A.), English Language and Literature, General
Franklin Street March 2015 - Present
Integra Realty Resources May 2013 - May 2014
USAA May 2006 - September 2012
US Army August 1998 - December 2004
Skills
Military, Leadership, Customer Service, Financial Analysis, Administrative Work, Insurance, Analysis, Management, Strategic Planning, Program Management, Microsoft Office, Real Estate, Commercial Real Estate, Accounts Payable, Accounts Receivable, Advertising, Marketing, QuickBooks, InDesign, Microsoft Excel, Microsoft Word, Microsoft Publisher, Team Building, Security, Leases, Sales, Real Estate Transactions, Contract Negotiation, Real Estate Development, Due Diligence, Budgets, Investment Properties, Negotiation, Real Estate Economics, Corporate Real Estate, Project Management, Property Management
Education
Arizona State University 2012 — 2014
Bachelor's degree, Mass Communication/Media Studies
Hillsborough Community College 2006 — 2008
Associate's degree, Mass Communication/Media Studies
USAA August 2015 - Present
USAA September 2014 - July 2015
USAA February 2009 - July 2015
Bank of America February 2008 - February 2009
Total Auto Pros February 2006 - January 2008
Skills
Insurance, Customer Service, Banking, Microsoft Office, Sales, Team Building, Loans, Financial Services, Public Speaking, Microsoft Excel, Coaching, Management, Call Centers, Process Improvement, Analysis
Education
Grand Canyon University 2014 — 2016
Masters of science in leadership, Organizational Leadership
Arizona State University 1999 — 2002
Bachelors in Communication, Business/Corporate Communications, 3.0
Navy Federal Credit Union May 2011 - Present
USAA May 2005 - November 2009
Vanguard December 2004 - May 2005
Qwest Communications 1998 - 2000
The Walt Disney Company 1992 - 1993
Skills
Wealth Management, Investments, Series 7, Insurance, Financial Planning
Education
Arizona State University
BA, Political Science
USAA May 2013 - Present
USAA December 2010 - May 2013
KGCB Radio Shine May 2007 - July 2008
Skills
Insurance, Underwriting, Risk Management, Property & Casualty..., Communication, Writing, Editing, Public Speaking, Public Relations, Marketing, Social Media, Leadership, Team Building, Analysis, Management, Process Improvement, Sales, Social Media Marketing
Education
Grand Canyon University 2008 — 2011
Master of Business Administration (M.B.A.), General Management
Arizona State University 2003 — 2007
Bachelor of Arts (B.A.), Journalism
USAA December 2013 - Present
USAA October 2009 - December 2013
Skills
Web Analytics, Risk Management, Channel Relationship..., Underwriting, P&C Insurance, Sales, Grant Writing, Professional Mentoring, Employee Training, Financial Analysis, Property, Process Improvement, Data Analysis, Analysis, Business Analysis, Customer Service, Financial Services, Insurance, Project Management
Education
Arizona State University 2010 — 2013
Master of Business Administration (MBA), Business Administration
University of Arizona 2004 — 2008
Bachelor of Science (BS), Health/Health Care Administration/Management
USAA July 2013 - Present
JPMorgan Chase April 2012 - July 2013
Desert Schools Federal Credit Union April 2006 - April 2012
QuikTrip August 2004 - April 2006
Skills
Bilingual in Spanish..., Proven track record..., Effective-detail..., Exhibit an ability to..., Resourceful team..., Credit, Mortgage Lending, Sales, Management, Customer Service, Financial Services
Education
Arizona State University 2007 — 2012
Bachelor of Science (B.S.), Housing and Community Development
CCMSI September 2013 - Present
Massage Envy March 2008 - June 2013
USAA November 2010 - July 2011
Education
Arizona State University 2008 — 2010
Bachelor of Applied Science (BASc), Criminal Justice and Corrections
USAA March 2014 - Present
State Bar of Arizona April 2005 - September 2013
State Bar of Arizona April 2003 - April 2005
Century 21 2002 - 2003
Harkins Theatres 1998 - 1998
Harkins Theatres 1997 - 1997
Skills
Advertising Sales, Customer Service, Editing, Proofreading, Ad Trafficking, Coordination, Telephone Reception, Supervisory Experience, Advertising, Online Marketing, Legal Writing, Marketing Strategy, Social Media
Education
Arizona State University 1999 — 2001
Bachelor of Arts (BA), English
Glendale Community College 1996 — 1998
Associate of Arts (AA)
USAA July 2013 - Present
Peoria Unified School District July 2012 - June 2013
Liberty High School August 2011 - May 2012
Tween Brands June 2006 - May 2012
Norterra Canyon Junior High School January 2010 - May 2011
Don Mensendick Junior High School August 2010 - December 2010
Skills
Time Management, Customer Service, Committment, Team Leadership, Innovation, Microsoft Word, PowerPoint, Brand Loyalty, Organization, Lesson Planning, Classroom Management, Always Punctual, Teaching, Communication, Microsoft Office, Sales Management, Educational Technology, People-oriented, Open Minded, Critical Thinking
Education
Grand Canyon University 2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
Arizona State University 2008 — 2012
Bachelor's degree, Secondary Education and Teaching
USAA October 2010 - Present
Bank of America Cash Vault September 2009 - October 2010
JPMorgan Chase Bank November 2007 - August 2009
Skills
Sales, Customer Service, Building Relationships
Education
The National University 2011 — 2012
Master of Arts, Human Resource Management
Arizona State University 2006 — 2010
BA, Human Communication
Capital Electric Supply February 2014 - Present
CPR Cell Phone Repair December 2012 - Present
iCellutions September 2011 - December 2012
USAA September 2010 - September 2011
Education
Arizona State University 2006 — 2008
Bachelor of Arts (B.A.), Political Science and Government
Grand Canyon University 2004 — 2006
Ashford University August 2012 - Present
USAA April 2012 - Present
JW Marriott Hotel and Marriott Executive Apartments March 2012 - Present
State of Hawaii October 2008 - January 2012
Starwood Hotels & Resorts Worldwide, Inc. December 2009 - December 2011
Creighton School District 2005 - 2007
Roosevelt Union Free School District January 2006 - May 2006
Starwood Hotels & Resorts Worldwide, Inc. August 2003 - July 2005
Skills
Training, Teaching, Management, Event Planning, Strategic Planning, Customer Service, Research, Microsoft Excel, Microsoft Office, Public Speaking, Curriculum Development, Staff Development
Education
Arizona State University 2007 — 2010
Masters, Education
Arizona State University 2001 — 2005
Bachelor, Education
USAA February 2014 - Present
EventPro Strategies Event Staffing January 2012 - Present
Bank of America January 2010 - January 2014
Coach September 2011 - January 2013
Gap Inc. February 2007 - February 2010
Skills
Banking, Retail Banking, Customer Service, Marketing Communications, Communication, Brand Ambassadorship, Coordinating Events
Education
Arizona State University 2011 — 2013
Bachelor of Arts (BA), Business/Corporate Communications
Paradise Valley Community College 2009 — 2011
Associate of Arts (AA), Business/Commerce, General
Merrill Lynch July 2013 - Present
Grand Canyon University-Ken Blanchard College of Business January 2012 - May 2013
USAA February 2008 - January 2012
Bank of America March 2004 - January 2008
Skills
Strategic Financial..., Series 7, Microsoft Excel, QuickBooks, Excel QM, Microsoft Office, AAMS, CRPC, Series 66, AZ life and Health, Financial Analysis, Series 9, Series 10, Wealth Management
Education
Grand Canyon University 2011 — 2012
Masters of Business Administration
College for Financial Planning 2009 — 2011
CFP Professional Education Program, Financial Planning
Arizona State University 2003 — 2006
B.S, Justice Studies/Business Management
Wells Fargo 2012 - 2012
USAA 2012 - 2012
Pat Tillman Foundation January 2011 - June 2011
Scottsdale Community College August 2004 - December 2010
Skills
Mortgage Lending, Education, Non-profit Program..., Family Services, Office Management, Social Media Outreach, Leadership, Ethical Decision Making, Workplace Organization
Education
Arizona State University 2008 — 2011
Bachelor of Science (B.S.), Human Development and Family Studies, General
Coronado
Scottsdale Community College
USAA October 2013 - Present
USAA October 2009 - October 2013
Skills
Insurance, Finance, Series 7, Investments, Strategic Financial..., Series 63, Equities, Risk Management, Series 24, Retirement Planning, Mutual Funds, Retirement
Education
Arizona State University 1991 — 1995
Bachelor of Science (B.S.), Accounting, Graduated with distinction – Cum Laude
Progressive Insurance February 2014 - Present
Progressive Insurance December 2011 - February 2014
USAA July 2007 - November 2011
Starbucks October 2005 - October 2006
Arizona Diamondbacks April 2004 - September 2004
Skills
Microsoft Office, Sales, Leadership, Social Media, Event Planning, Customer Service
Education
Arizona State University 1999 — 2004
Bachelor's Degree, Business and Communication
Nationwide Insurance June 2014 - Present
Allied Insurance December 2012 - June 2014
Allied Insurance March 2007 - December 2012
USAA February 2001 - March 2007
Skills
Data Analysis, Policy Analysis, Organizational..., Result Oriented, Achieving Measurable..., Detailed Organization, Lean Six Sigma Green..., Root Cause Analysis, Organizational...
Education
University of Phoenix 2000 — 2002
Master's degree, Organizational Leadership/Management
Arizona State University 1994 — 1998
Bachelor's degree, Sociology
USAA January 2015 - Present
H&R Block April 2006 - October 2013
Interstate Brands Corporation February 2002 - March 2006
Skills
All Microsoft..., Oracle, Corporate Credit Card..., Expense Reports, Management, Retail, Microsoft Excel, Inventory Management, Customer Service, Microsoft Office, Team Building, Human Resources, Program Management, Time Management, Leadership, Training, Forecasting, Analysis, Project Management, PowerPoint
Education
Arizona State University 2013 — 2015
Bachelor's Degree, Communications, 3.10
AllRisks Ltd. November 2012 - Present
USAA November 2010 - November 2012
USAA March 2004 - November 2010
Discover Financial Services 2000 - 2004
Skills
Credit, Loans, Underwriting, Training, Education, Customer Service, Commercial Insurance, Property & Casualty..., Self Storage, Banking, Finance, Risk Management, Mitigation, Legal Liability, Liability, Professional Liability, General Insurance
Education
University of Phoenix 2008 — 2011
Master's degree, Adult Education and Training
Arizona State University 2004 — 2008
Bachelor's degree, Elementary Education and Teaching
Ironwood High School 1998 — 2001
High School Diploma
Futurity First Insurance Group August 2012 - Present
Pangea Wealth Management August 2011 - August 2012
USAA April 2008 - August 2011
John Driscoll & Company January 2006 - April 2008
Signature Resources September 2004 - January 2006
LAVA Architecture September 2003 - September 2004
Northern Arizona January 2000 - January 2003
Helm Surgical Systems January 1998 - January 2000
TOSA Medical January 1995 - January 1998
Skills
Series 7, Estate Planning, Investments, Mutual Funds, Wealth Management, Series 65, Stocks, Alternative Investment..., Variable Annuities, Retirement Planning, Life Insurance, Long Term Care Insurance, Universal Life, Retirement, Fixed Annuities, Financial Advisory, Financial Planners, Financial Planning, Customer Service, Insurance, Communication, 401k, Financial Services
Education
Arizona State University
Bachelor of Science, Exercise Science
USAA March 2014 - Present
Alpine Access April 2012 - May 2013
Cox Media May 2009 - December 2009
Deluxe Corporation 1999 - 2008
Skills
Sales, Medical Claims &..., Customer Service, Salesforce.com, Leadership, Customer Retention, Account Management, Training, Customer Experience, Strategic Planning, Sales Management, Process Improvement, Marketing, Coaching, Cold Calling, CRM, Customer Satisfaction
Education
Arizona State University
BS Textiles & Clothing in Business, Business
Ford Schools
AZ P & C Insurance License
ABIL/SpoFit October 2011 - Present
Worthington Visuals January 2006 - Present
USAA 2000 - 2012
Reservations Online LLC January 2006 - December 2011
Skills
Photography, Marketing, Sports Marketing, Public Relations, Public Speaking, Social Media, Social Media Marketing, Strategic Planning, Customer Service, Management, Event Management, Nonprofits, Social Networking
Education
Arizona State University 1991 — 1995
BS, Economics
Grand Canyon University March 2014 - Present
Tetra Tech July 2012 - December 2013
USAA June 2011 - December 2011
Bank of America November 2006 - June 2011
Skills
Project Control, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Sage Timberline Office, Project Finance, Business Acquisition, Account Reconciliation, Windows, Mac OS, Research, Data Analysis, Building Relationships
Education
Grand Canyon University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 4.0
Arizona State University 2006 — 2010
Bachelor of Arts (BA), Integrative Studies, 3.4
Glendale Community College 2006 — 2008
Associate of Science (AS), Science, 3.8
Glendale Community College 2006 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 3.8
UnitedHealth Group June 2014 - Present
General Dynamics Information Technology July 2012 - January 2014
Vangent, Inc. November 2007 - July 2012
USAA May 2006 - February 2007
Skills
Call Centers, Customer Satisfaction, Customer Service, Technical Support, Troubleshooting, Team Leadership, SharePoint, Workforce Management, Quality Assurance, Microsoft Office, Outlook, Customer Experience, Project Management
Education
Arizona State University 2008 — 2010
Bachelor of Arts (BA), Geography
Mesa Community College 1999 — 2001
Associate of Arts (AA), General Studies
USAA November 2012 - Present
Word Of Abundant Life July 2001 - Present
Skills
Mortgage Lending, Retail Banking, Consumer Lending, Training, Customer Service, Loan Servicing, Banking, Call Centers, Coaching, Credit, Leadership, Leadership Development, Loan Origination, Loans, Mortgage Banking, PowerPoint, Outlook, Public Speaking, Real Estate, Residential Mortgages, Sales, Sales Management, Teaching, Team Building, Risk Management, Strategic Planning, Team Leadership, Management, Financial Services, Microsoft Excel
Education
Arizona State University 2006 — 2010
BS, Global Business - Leadership and Management
Department of State March 2010 - Present
USAA October 2007 - March 2010
Education
Western International University 2003 — 2005
MBA, Finance
Arizona State University 1999 — 2002
BSc, Economics
Kendall Hunt Publishing Company June 2014 - Present
Pacific Pulmonary Services March 2010 - November 2011
American Heart Association December 2008 - March 2010
American Heart Association American Stroke Association February 2008 - December 2008
American Heart Association American Stroke Association November 2006 - February 2008
Sims Business Systems June 2006 - November 2006
USAA January 2005 - June 2006
Enterprise Rent-A-Car December 2003 - January 2005
Skills
Sales Operations, Sales, Marketing, Sales Management, Cold Calling, Territory..., Sales Process, Sales Presentations, Time Management, Leadership, Microsoft Office, Salesforce.com, Customer Service, Training, Management, Onboarding, Academic Publishing, Outside Sales, Account Management, Networking, Close Attention to..., Selling, Nonprofits
Education
Arizona State University 2001 — 2004
Bachelor's degree, Marketing and Communication
Arizona State University
SERVE (Students Encouraging Returning Veterans in Education) November 2012 - Present
USAA June 2015 - August 2015
Topgolf April 2014 - May 2015
Farmers Insurance April 2013 - September 2013
Skills
PowerPoint, Entrepreneurship, Microsoft Excel, Business Strategy, Start-ups, Venture Capital, Microsoft Office, Time Management, Teamwork
Education
Arizona State University - W. P. Carey School of Business 2012 — 2016
Bachelor of Science (BS), Economics, GPA: 3.84, Major GPA: 4.09
Arizona State University 2012 — 2016
Bachelor’s Degree, Mathematics, GPA: 3.84
USAA May 2015 - Present
USAA August 2014 - May 2015
Costco Wholesale March 2013 - July 2014
American Defense Systems August 2011 - January 2012
Monitronics International May 2009 - August 2010
Glitzy Karma March 2008 - November 2008
Skills
Customer Service, Sales, Sales Promotion, Alarm Systems, QuickBooks, Sales Logix, Microsoft Excel, Microsoft Word, PowerPoint, Aloha, Customer Support, Problem Solving, Open Table, Special Education, Elementary Education, Salesforce.com, Staff Development, Training, Leadership, Sales Management, Team Building, Public Speaking, Account Management, Management, Customer Retention, Team Leadership, Customer Satisfaction, Direct Sales, Strategic Planning, Sales Process, Contract Negotiation, Negotiation, Microsoft Office
Education
Arizona State University 2012 — 2015
Special Education and Teaching
University of North Texas 2010 — 2011
Special Education and Teaching
Grand Canyon University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
TEKsystems June 2015 - Present
USAA May 2014 - January 2015
Dixon Golf March 2013 - November 2013
That Pizza Place March 2008 - July 2012
Skills
Mathematics, Apparel, Customer Service, Renewable Energy, Economics, Sustainability, Sustainable Energy, Sustainability..., Investments, Music Industry, Budgets, Business Development, Analysis, Time Management, Management, Project Management, Microsoft Excel, Sales, Negotiation, Microsoft Office, PowerPoint, Microsoft Word, Leadership, Social Media, Teamwork, Event Planning, Research, Social Networking
Education
Arizona State University 2011 — 2015
Bachelor’s Degree, Economics Minor Sustainability
Freeport-McMoRan May 2015 - August 2015
USAA August 2014 - May 2015
USAA May 2014 - August 2014
State Farm October 2013 - May 2014
Arizona State University August 2012 - September 2013
Discover Financial Services May 2013 - August 2013
Skills
Customer Service, Teamwork, Microsoft Excel, Public Speaking, Supply Chain Management, Data Analysis, Time Management, Microsoft Office, Microsoft Word, PowerPoint, Collaborative Problem..., Outlook, Facebook
Education
Arizona State University 2009 — 2015
Bachelor’s Degree, Logistics, Materials, and Supply Chain Management, GPA: 3.50
Apollo high school 2005 — 2009
Infor July 2014 - Present
Western Union Business Solutions June 2012 - June 2014
BirdDog Solutions March 2011 - June 2012
First Nebraska Educators Credit Union December 2009 - March 2011
Legent Clearing June 2008 - March 2009
Legent Clearing November 2006 - June 2008
Countrywide Bank November 2005 - November 2006
USAA May 2004 - November 2005
Bank of America 2002 - 2004
Skills
Investments, Banking, Insurance, Risk Management, Financial Services, Training, Mutual Funds, Relationship Management, Process Improvement
Education
Arizona State University 2015 — 2016
International Business
Mesa Community College 2002 — 2006
Dircks Moving & Logistics September 2014 - Present
USAA 2012 - September 2014
Skills
Customer Service, Leadership, Sales, Insurance, Risk Management, Banking, Project Management, Financial Analysis, Investments, Process Improvement
Education
University of Phoenix 2003 — 2005
masters of orgainzational management, Business, Management, Marketing, and Related Support Services, 4.0
Arizona State University 1995 — 1998
Bachelor of Arts (B.A.), Spanish Language and Literature, 4.0
Imortgage June 2013 - Present
MetLife Home Loans December 2011 - Present
Penny Mac Loan Services, LLC May 2011 - November 2011
USAA October 2010 - May 2011
Mortgage Relief Group February 2008 - June 2010
American Mortgage Specialist May 2006 - January 2008
Hamilton Mortgage May 2004 - May 2006
Bohan Group, Clayton Group June 1998 - May 2004
Skills
Underwriting, Conventional, Credit, Mortgage, Compliance, Loans, Risk, FHA, Fraud, Due Diligence, Portfolio Management, Customer Service, Mortgage Lending, Auditing, Credit Risk, Banking, Risk Management, Analysis, Customer Relations, Excel, Negotiation, Word, VA, Mortgage Underwriting, Loss Mitigation, Mortgage Industry, Credit Analysis, Mortgage Banking, Refinance, Residential Mortgages, Conforming, Servicing, Risk Analysis, Mortgage Servicing, Capital Markets, Operations Management, Residential, Loan Servicing, Financial Risk, FHA financing, Default, Loan Origination, USDA, Appraisals, Consumer Lending, Government Loans
Education
University of Phoenix
M.B.A
Arizona State University
B.S, Criminal Justice Administration
ENG Lending June 2015 - Present
USAA September 2014 - June 2015
Nationstar Mortgage June 2013 - September 2014
Skills
Loss Mitigation, Mortgage Lending, Mortgage Banking, Loans, Credit, Loan Servicing, Banking, Customer Service, Mortgage Servicing, Residential Mortgages, Call Centers, VA Loans, Financial Services, Home Equity Loans, Refinance
Education
Arizona State University 2009 — 2013
Bachelor of Science (BS), Sociology
USAA August 2013 - Present
Macerich April 2013 - August 2013
Skills
Marketing, Event Planning, Property Management, Social Media Marketing, Event Management, Public Relations, Marketing Communications, Social Media, Advertising, Customer Service, Facebook, Marketing Strategy, Email Marketing, Social Networking, Budgets, Leases, Retail, Lease Administration, Sales
Education
Arizona State University 2011 — 2013
Bachelor of Science (B.S.), Communication and Media Studies
Arizona State University August 2014 - Present
Concord Software Leasing June 2014 - August 2014
U-Haul International, Inc. December 2012 - September 2013
Apollo Group March 2011 - October 2012
Xerox January 2008 - March 2011
USAA May 2006 - November 2007
Ralph Lauren November 2001 - May 2006
Skills
Beginning knowledge of..., BPEL, Critical Thinking, Customer Service, Windows, Works Well in Groups, Works well individually, Follow Through, Oracle SQL, Always Willing to Learn, Communication Skills, Superior Communications..., Training, Quality Center, Scrum, Microsoft SQL Server, Oracle, Regression Testing, Functional Testing, Integration Testing, SDLC, Waterfall, Agile Methodologies, Business Process, Business Analysis, HP Quality Center, Management, Oracle SQL Developer, Quality Assurance, Requirements Analysis, Requirements Gathering, SQL, Software Documentation, Testing
Education
University of Phoenix 2012 — 2014
Master's Degree, Information Systems, 3.9
Arizona State University 2007 — 2010
Bachelor of Fine Arts (BFA), Painting
USAA July 2013 - Present
USAA February 2007 - July 2013
Wells Fargo 2005 - 2007
M & I Bank 2003 - 2004
Skills
Applicant Tracking..., College Recruiting, Talent Acquisition, Recruiting, Onboarding
Education
Arizona State University 1998 — 2002
USAA June 2012 - Present
General Dynamics Information Technology June 2011 - February 2012
International Maritime Security Force June 2007 - June 2011
Education
Arizona State University 2013 — 2016
Bachelor of Business Administration (B.B.A.)
Northwest Vista College 2010 — 2012
Criminal Justice
USAA May 2011 - Present
JPMorgan Chase November 2009 - January 2011
John Thomas Financial June 2009 - October 2009
Skills
Series 7, Fixed Annuities, Strategic Financial..., Financial Analysis, Wealth Management, Retirement Planning, Asset Allocation, Series 63, Mutual Funds, Investment Strategies, Investments, Financial Advisory, Securities, Retirement, Uniform Combined State..., Financial Planning
Education
University of Arizona 2014 — 2015
Master of Business Administration (M.B.A.)
Arizona State University 2005 — 2008
BS, Economics
Boston University
Certificate in Financial Planning
Chubb Insurance September 2014 - Present
Chubb Insurance September 2014 - Present
USAA December 2012 - January 2014
Enterprise Rent-A-Car June 2011 - December 2012
City of Phoenix May 2003 - June 2011
Education
Arizona State University 2005 — 2009
Bachelor's of Science, Communication, General
USAA April 2012 - Present
Girl Scouts of Southwest Texas August 2010 - August 2011
Massage Envy January 2010 - July 2010
Essential Touch Corporate & Therapeutic Massage June 2008 - November 2009
Liquid Assets Company LLC May 2007 - June 2008
City of San Antonio October 2006 - January 2007
Rawhide Western Town and Steakhouse December 2005 - May 2006
Arizona State University July 2004 - May 2005
Skills
Event Planning, Volunteer Management, Marketing, Training, Community Development, Logistics, Non-profits, Event Management, Social Media, Community Outreach, Fundraising, Grant Writing, Public Speaking, Research, Customer Service, Nonprofits, Blogging
Education
Arizona State University 2002 — 2006
Human Communication, Interpersonal, Intercultural, Relational
Samuel Clemens High School 1999 — 2002
USAA 2014 - Present
Petco Animal Supplies, Inc. 2010 - 2014
Cask 2009 - 2010
Intuit 2002 - 2009
Diligent Software 2000 - 2001
IBM 1999 - 2000
IBM 1997 - 1999
US Navy 1990 - 1997
Skills
Program Management, Management, Strategy, Leadership, Process Improvement, Supply Chain Management, Supply Chain, Cross-functional Team..., Supply Management, Procurement
Education
University of San Diego 2009 — 2009
N/A, Global Business Strategy Certificate
University of San Diego 1995 — 1997
MBA, Supply Chain Management
Arizona State University
B.S., Business
Texas Woman's University February 2013 - Present
Heidi Collins LLC January 2001 - Present
Lehigh Carbon Community College December 2008 - January 2013
Air Products and Chemicals January 2001 - December 2004
Infoimage Inc. April 1994 - December 2000
Blue Cross Blue Shield of Arizona April 1988 - March 1994
USAA 1982 - 1987
Skills
E-Learning, Knowledge Management, Content Management, Distance Learning, Change Management, Web 2.0, SharePoint, Business Analysis, Business Intelligence, Information Management, Program Management, Technical Training, Integration, Web Development, Instructional Design, Project Management, Analysis, Training, Process Improvement, Strategy, Leadership, Software Development, Entrepreneurship, Enterprise Software, Management, Analytics, Agile Methodologies, Information Technology, Security, Consulting, Business Process..., Visio, Higher Education, Software Documentation, Social Media, System Administration, Requirements Analysis, Software Project..., Team Leadership, Management Consulting, IT Strategy
Education
University of North Texas 2014 — 2017
Doctor of Philosophy (Ph.D.), Learning Technologies
Arizona State University 1993 — 1996
Master of Science (MS), Decision Information Systems / Informatics
The University of Texas at San Antonio 1983 — 1987
Bachelor of Business Administration (BBA), Information Systems
USAA March 2012 - Present
USAA May 2010 - March 2012
J.P. Morgan Chase 2001 - 2010
Toyota 1994 - 1998
Skills
Banking, Finance, Portfolio Management, Forecasting, Commercial Banking, Mortgage Lending, Credit Cards, Sales, Consumer Lending, Analysis
Education
Arizona State University 1999 — 2000
MBA, Finance
Fisher Investments September 2012 - Present
Charles Schwab July 2008 - August 2012
USAA May 2007 - June 2008
Ameriprise Financial Services, Inc. July 2004 - April 2007
Education
Arizona State University 1999 — 2003
B.S, Computer Science
USAA April 2013 - Present
USAA March 2007 - March 2013
NRC CONSULTING, LLC 2006 - 2007
M&R Real Estate Investment company March 2004 - August 2006
Charles Schwab September 1997 - March 2004
Wells Fargo 1996 - 1997
Ashworth 1995 - 1996
Skills
Forecasting, Management, Analysis, Strategy, Training, Cross-functional Team..., Call Centers, Workforce Management, Customer Satisfaction, Budgets, Sales, Supply Chain Management, Third Party Vendor..., Scheduling Management, Vendor Management, Team Building, Risk Management, Leadership, Customer Service, Business Process..., Process Improvement
Education
Arizona State University 1995 — 2000
Bachelor of Science (B.S.), Logistics, Materials, and Supply Chain Management
Woodland Park High School
Woodland Park High School
USAA September 2015 - Present
USAA July 2002 - Present
American Express January 1998 - July 1998
Skills
Mergers, Performance Management
Education
Arizona State University 1998 — 2002
Bachelor, Business Emphasis in HR- Minor in Psychology
USAA January 2010 - Present
Skills
Face to Face..., Financial Guidance, Peer Mentoring, Series 7, Retirement Planning, Wealth Management, Uniform Combined State..., Retirement, Asset Allocation, Mutual Funds, AAMS, Fixed Annuities, Investment Strategies, Financial Planning, Wealth, Strategic Financial..., Investment Advisory, CWS, FINRA, Finance, Financial Advisory, Investment Management, Financial Planners, Securities, Series 24, Wealth Management..., IRAs, Risk Management, Series 66, Arizona Life & Health, Portfolio Management, Personal Financial..., Financial Services, Wealth Accumulation, Investments, Insurance, Integrity, College Savings Plans, Term Life Insurance, Life Insurance, 401k Rollovers, Financial Analysis, Wealth Preservation..., Asset Management, Universal Life, 529 Plans, High Net Worth..., Life & Health Insurance..., Equities
Education
Arizona State University 2012 — 2016
Bachelor of Science (B.S.), Multi/Interdisciplinary Studies
Insurance Agent March 2014 - Present
USAA March 2013 - February 2014
American Express October 2006 - March 2013
Skills
Health Insurance, Financial Services, Entrepreneurship, Leadership, Sales, Customer Relations, Management, Training, Business Strategy, Business Development, Life Insurance, Marketing Strategy, Corporate Communications, Business Intelligence, Management Consulting, Insurance, Consulting, Sales Management, Social Networking, CRM, Customer Service, Strategic Planning, Team Building, Process Improvement
Education
Arizona State University 2009 — 2013
Bachelor's degree, Entrepreneurial and Small Business Operations
Check Point Software Technologies, Ltd. January 2015 - Present
Gigya February 2014 - November 2014
Gigya October 2013 - February 2014
Sequris Group March 2013 - October 2013
USAA June 2010 - March 2013
Skills
Retirement, Series 7, Retirement Planning, Mutual Funds, Wealth Management, Sales, Asset Allocation, Customer Service, Insurance, Fixed Annuities, Leadership, Life Insurance, Marketing, Business Development, Financial Advisory, Account Management, Management, Marketing Strategy, 401k, Social Media Marketing, SaaS, Salesforce.com, Snacks, Solution Selling, Series 63, Cold Calling, Lead Generation, Social Media
Education
Arizona State University
Bachelor's of Science, Business and Communication
Cox Insurance Services December 2011 - Present
State Farm Insurance September 2010 - November 2011
USAA November 2003 - March 2010
Skills
Insurance, Life Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Fixed Annuities, Liability, Umbrella Insurance, Underwriting, Disability Insurance
Education
Arizona State University 2008 — 2012
Bachelor's of Arts, History
USAA March 2004 - Present
Skills
Leadership, Business Model..., Sales Process, Business Process..., Project Management, Property & Casualty..., Financial Services, Event Planning, Retail Banking, Quality Assurance
Education
Grand Canyon University 2009 — 2011
Master of Business Administration (M.B.A.), Organizational Leadership
Arizona State University 2000 — 2004
Bachelor of Business Administration (B.B.A.), Organizational Leadership
USAA April 2006 - Present
USAA January 2003 - April 2006
USAA January 2001 - January 2003
USAA September 1999 - January 2001
Lawson Health & Healing Center January 1997 - September 1999
Skills
Claims Management, Leadership, Property & Casualty..., Employee Engagement, Time Management, Customer Service, Insurance, Auto Claims, Professional Mentoring, Talent Acquisition, Team Building, Claim, Management, Process Improvement, Call Centers, Change Management, Coaching, Risk Management, Underwriting
Education
Colorado State University 2015 — 2018
Master of Business Administration (MBA), Finance
Arizona State University 2011 — 2013
Bachelor of Interdisciplinary Studies (BIS), Organizational Studies
American Educational Institute 2004 — 2005
Senior Claims Law Associate (SCLA)
USAA July 2010 - Present
American Express October 2007 - June 2010
Advanced Micro Devices September 2003 - September 2007
Education
Golden Gate University 1995 — 1997
MS, Finance
Arizona State University 1989 — 1993
USAA March 2014 - Present
USAA August 2012 - February 2014
USAA June 2011 - August 2012
USAA January 2009 - June 2011
USAA August 2005 - December 2008
Federated Mutual Insurance February 2003 - August 2005
Skills
Process Improvement, Business Process..., Cross-functional Team..., Financial Analysis, Business Analysis, Strategy, Forecasting, Risk Management, Leadership, Claim, Analytics
Education
Arizona State University - W. P. Carey School of Business 2006 — 2008
MBA, International Business
University of Wisconsin-La Crosse 1998 — 2002
Bachelor of Business Administration (BBA), Finance, Risk Management
USAA April 2004 - September 2015
Day, Kavanaugh, & Blommel, P.C. April 2003 - December 2003
Skills
Analysis, Risk Management, Customer Service, Strategic Planning, Leadership, Team Building, Coaching, Public Speaking, Negotiation, Budgets, Team Leadership, Program Management, Vendor Management
Education
Arizona State University 2011 — 2016
Master of Arts (MA), Interdisciplinary Studies
Harvard University 2005 — 2009
Matriculated Graduate Student, Finance, History, Philosophy, Religion
Arizona State University 2008 — 2011
Bachelor of Arts (BA), History
Briercrest College 1999 — 2002
Bachelor of Arts (BA), Christian Studies
Highline College 2000 — 2001
Certificate, Paralegal Studies
USAA March 2009 - Present
American Express December 1996 - July 2007
American express 1996 - 2007
Hospitality Franchise Systems January 1994 - December 1996
Barrow Neurological Institute July 1993 - December 1994
Arizona State University January 1990 - July 1993
Skills
Strategic Planning, Project Management, Team Leadership, Risk Management, Insurance, Data Analysis, Underwriting, Customer Service, Analysis, Microsoft Excel, Financial Services, Retirement Planning, Banking, Business Analysis, Process Improvement, Sales, Finance, Management, Call Centers, Change Management, Research, Credit, Business Strategy, Program Management, Strategy, Relationship Management, Team Management, Social Media
Education
Arizona State University 1987 — 1993
BS, Neuroscience
The Kent School 1984 — 1987
US Bank October 2013 - Present
USAA June 2009 - October 2013
Skills
Underwriting, Mortgage Underwriting, Mortgage Lending, Loans, Credit, Mortgage Banking, FHLMC, Credit Analysis, FNMA, Mortgage Servicing, Banking, Credit Risk, Loan Origination, Consumer Lending, Loss Mitigation, Refinance, Residential Mortgages, VA loans, VA Loans
Education
Arizona State University 1998 — 2003
Biology, General
USAA April 2003 - Present
Prudential Insurance January 1987 - April 2003
Prudential Property and Casualty 1987 - 2003
Skills
Insurance, Property & Casualty..., General Insurance, Risk Management, Casualty, Call Center, Process Improvement, Analytics, Pricing, Leadership, Project Management, Competitive Analysis, Strategic Planning, Performance Management, Liability, Analysis, Casualty Insurance, Underwriting, Call Centers, Program Management, Customer Service, Management
Education
Arizona State University
Master of Business Administration (M.B.A.), Finance, General
Grand Canyon University
Bachelor of Arts (B.A.), English Language and Literature/Letters
City of Phoenix November 2008 - Present
USAA January 2010 - January 2011
City of Phoenix Police Department December 2001 - November 2008
City of Phoenix Police Department June 1999 - December 2001
Skills
Policy, Emergency Management, Public Safety, Government, Customer Service, Police, Crisis Management, Homeland Security, Emergency Services, Management, Criminal Justice, Public Speaking, Firearms, NIMS, Law Enforcement
Education
Rio Salado Community College 1991 — 2006
AA, Business
Arizona State University 1994 — 1996
CPM, Certified Public Manager
EMC Insurance Companies June 2014 - Present
Chubb Insurance April 2006 - May 2014
USAA August 2003 - April 2006
Skills
Property, Insurance, Commercial Insurance, Liability, Litigation, Casualty Insurance
Education
Arizona State University 2000 — 2002
Bachelor of Arts (BA), Business/Corporate Communications
USAA July 2013 - Present
Melaleuca:The Wellness Company September 2011 - Present
USAA January 2004 - July 2013
Discover Financial Services July 1995 - November 2003
Skills
Customer Service, Insurance, Leadership, Call Centers, Property & Casualty..., Team Building, Process Improvement, Underwriting, Life Insurance, Risk Management, Sales, Strategic Planning, Coaching, Team Leadership, Term Life Insurance, Public Speaking, Life & Health Insurance, Medicare, Long Term Care Insurance, Whole Life, Supervisory Experience, Supervisory Skills, Staff Supervision, Mentoring New Hires, Event Planning, Management, Medicare Advantage, Medicare Part D, Medicare Prescription..., Universal Life, Mentoring Of Staff, Umbrella Insurance, Coordinating Special..., Dental Insurance, Vision Insurance
Education
Arizona State University 1993 — 1997
B.S., Business Management
Barry Goldwater High School 1990 — 1993
High School
USAA April 2007 - Present
USAA April 2006 - April 2013
Skills
Property & Casualty..., Subrogation, Insurance
Education
Arizona State University
Western High School
FIS - Fidelity Information Services March 2015 - Present
USAA July 2010 - February 2015
American Express September 2007 - October 2010
AMD September 2003 - September 2007
WellPoint September 2002 - August 2003
Applied Materials June 2000 - September 2002
WaferNet December 1995 - May 2000
Skills
Procurement, Supply Chain Management, Outsourcing, Sourcing, Management, Strategy, Negotiation, Strategic Sourcing, Supply Management, Business Planning, Cross-functional Team..., Global Sourcing, Vendor Management, Spend Analysis, ITIL
Education
Golden Gate University 1995 — 1997
Master of Science, Finance
Arizona State University 1988 — 1993
BA, Purchasing & Logistics Management
USAA August 2014 - Present
United States Postal Service February 2013 - August 2014
Universal Protection Service April 2008 - May 2012
Maricopa County Department of Judicial security January 2007 - April 2008
Sentry Insurance 2006 - 2007
Skills
Security Operations, Physical Security, Private Investigations, Access Control, CCTV, Firearms, Customer Service, Background Checks, Security Management, Security, Corporate Security, Loss Prevention, Workplace Violence, Protection, Executive Protection, Surveillance, Enforcement
Education
Arizona State University 2001 — 2005
Bachelors, Justice Studies & Social Inquiry
Brophy 1996 — 2000
olph
USAA July 2007 - Present
The Hartford August 2002 - July 2007
Prudential Insurance February 1987 - August 2002
Skills
Liability, Insurance, Process Improvement, Training, Property & Casualty..., Claims Management, Claim, Property Damage, Commercial Insurance, Risk Management, Team Building, Account Management, Casualty, General Insurance, Coaching, Underwriting, Leadership, Legal Liability, Subrogation, Commercial Lines, Workers Compensation, Customer Retention, Customer Satisfaction, Change Management, Business Process..., Budgets, Negotiation, Sales Management, Management, Banking, Customer Service, Sales, Operations Management, Claim Investigation, Professional Liability, Claims Handling, Strategic Planning, New Business Development
Education
Arizona State University 1977 — 1981
Bachelor of Science, Zoology
USAA November 2012 - Present
Vanguard June 2008 - November 2012
State of Arizona May 2007 - January 2008
Hertz Local Edition May 2005 - July 2006
Education
Northern Arizona University 2006 — 2007
MBA, Geographical Information Systems
Brigham Young University - Idaho 2001 — 2005
BS, Management/Political Science
Kaplan University 2009 — 2011
Certificate, Financial Planning
Arizona State University 2007 — 2008
Post Bachelor's Certificate, Accounting
USAA July 2007 - Present
The Hartford 2006 - 2010
Prudential Financial 1987 - 2006
Skills
Claims Management, Claim, Property & Casualty..., Insurance, Liability, Casualty, Claim Investigation, Subrogation, General Insurance, Commercial Insurance, Legal Liability, Underwriting, Litigation Management, Commercial Lines, Process Improvement, Automobile, Customer Satisfaction, Claims Handling, Customer Retention, New Business Development, Pensions, Professional Liability, Property Damage, Reinsurance, Workers Compensation
Education
Arizona State University
Bachelor of Science (B.S.), Zoology
Quatrro February 2014 - Present
New York Community Bank Mortgage Company October 2012 - February 2014
USAA August 2012 - October 2012
SolomonEdwardsGroup November 2011 - March 2012
Wells Fargo Home Mortgage October 2010 - April 2011
McGladrey February 2009 - September 2010
RemX Financial Staffing September 2008 - January 2009
Waterson~Prime November 2002 - August 2008
Conseco Finance Co April 1998 - November 2002
Skills
Mortgage Underwriting, Due Diligence, Asset Managment, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Quality Assurance, Quality Management, Quality Auditing, Underwriting, Asset Management, Financial Services, Analysis, FHA, Commercial Lending, Loan Origination, Recruiting, Consumer Lending, Residential Mortgages, Team Leadership, Real Estate, Refinance, Portfolio Management, Capital Markets, Software Documentation, Relationship Management, Program Management, Insurance, Funding, Human Resources
Education
University of Phoenix 1993 — 1995
Masters of Arts, Business Administration
Arizona State University
Bachelor of Science, Business Management
Markel Corporation March 2015 - Present
Markel Corporation November 2008 - Present
USAA November 2006 - August 2008
Skills
Excess & Surplus Lines, Underwriting, Casualty, Commercial Lines, Professional Liability, General Insurance, Excess, Umbrella Insurance, Insurance, Liability Analysis
Education
Arizona State University 2003 — 2006
Bachelor of Science (B.S.), Chemistry
Glendale Community College 2000 — 2003
Associate of Science (A.S.), Engineering
Petek- Houston, TX
J.P. Morgan January 2014 - Present
Wells Fargo September 2013 - January 2014
USAA September 2007 - July 2013
Discover Financial Services September 2005 - September 2007
Wells Fargo Bank September 2004 - September 2005
Skills
Sales, Customer Service, Customer Satisfaction, Property & Casualty..., Banking, Branch Banking, Sales Management, Sales Operations, Direct Sales, Sales Process, Retail, Marketing, Analysis, Call Centers, Finance, Team Leadership
Education
Arizona State University 2010 — 2013
Global Health, 3.8
Arizona State University
degree, Applied Sciences and Healthcare; Business Coursework
DeVry University
USAA June 2014 - Present
USAA September 2011 - June 2014
USAA March 2010 - September 2011
Skills
Customer Service, Retail, Sales, Insurance, Call Center, Process Improvement, Business Analysis, Risk Management, Microsoft Office, Microsoft Excel, Banking, Team Leadership, Customer Satisfaction, Customer Experience, Team Building, Outlook, Finance, Leadership, Training, Underwriting, Leadership Development, Credit, PowerPoint, Microsoft Word, Call Centers, Time Management, Coaching, Financial Services, Employee Training, Management, Analysis, Loans, Customer Retention, Performance Management
Education
Arizona State University 2006 — 2009
Bachelors of Science, Global Leadership & Management
Grand Canyon University 2013 — 2015
Masters of Science in Leadership
Mason Catastrophe Claims Services June 2014 - Present
None March 2013 - Present
The Hartford March 2009 - April 2013
Nationwide Insurance September 2004 - March 2009
USAA January 1986 - June 2004
Skills
Insurance Claims, Property & Casualty..., Adjusting, Casualty, Insurance, Commercial Lines, Claims Management, General Liability, Claims, Liability, General Insurance, Negotiation, Customer Service, CPCU, Subrogation, Litigation Management, Legal Liability, Claim, Commercial Insurance, Property Claims, Adjustments, AIC, Underwriting, Property Damage, Adjusters, Claims Handling, Risk Management, Claim Investigation, Workers Compensation, Reinsurance, Inland Marine, Accident, Large Loss, Professional Liability, Umbrella Insurance, Xactimate, Property, Liability Analysis, Claims Resolution, Claims Investigations, Brokers, Settlement, Health Insurance, Employee Benefits, Financial Risk, D&O, Fixed Annuities, Excess, Employment Practices..., Investigation
Education
Arizona State University 1974 — 1976
BS, Business Administration
USAA Virtual SalesHertzOctober 2012 - April 2013
Stream Global Services November 2011 - September 2012
Smart Tuition January 2005 - March 2010
Smart Tuition August 2007 - June 2009
Skills
Account Management, Project Management, Corporate Training, Sales, Restaurant Management, Hospitality Management, Customer Support, Inventory Management, Customer Service, Collections, Microsoft Office, Call Center, Salesforce.com, Troubleshooting, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Acting, Voice Over
Education
University of Arizona 1992 — 1994
Bachelor of Arts (B.A.), English Language and Literature, General, B
Arizona State University 1991 — 1992
English Language and Literature/Letters, A
USAA April 2014 - Present
USAA July 2004 - April 2014
USAA December 2003 - June 2005
Skills
Mentoring, Insurance, Coaching, Public Speaking, Team Building, Change Management, Leadership
Education
Grand Canyon University 2012 — 2013
Master's degree, Organizational Leadership
Arizona State University 2009 — 2011
BA, Communications
Glendale Community College 2008 — 2009
Associates Degree, Associates Degree
USAA October 2013 - Present
USAA December 2012 - October 2013
Chubb Group of Insurance July 2010 - December 2012
USAA January 2003 - October 2008
Skills
Insurance, Claims Management, Claim, Property & Casualty..., Commercial Insurance, Casualty, General Insurance, Commercial Lines, Customer Service, Management
Education
Arizona State University
Bachelor of Science, Global Business/Finance
Merrill Edge January 2014 - Present
Merrill Edge October 2011 - January 2014
Chase 2010 - 2011
USAA 2007 - 2009
USAA 2005 - 2007
Skills
Business Development, Retirement Planning, Investments, Financial Services, Strategic Financial..., Insurance, Financial Advisory, Team Management, Risk Assessment, Client Training &..., Strategic Planning &..., Incentive Planning, Financial Modeling, Market Development, Relationship Building, Portfolio Management, Finance, Wealth Management, Financial Planning, Securities, Mutual Funds, Asset Allocation
Education
Arizona State University 1998 — 1999
Bachelor's Degree, Communications
Progressive Insurance May 2012 - Present
USAA April 2008 - June 2011
Enterprise Rent-A-Car December 2007 - April 2008
Desert Schools Federal Credit Union December 2003 - September 2007
Skills
Business Strategy, Insurance, Underwriting
Education
Arizona State University 2004 — 2007
Bachelor of Science Degree, Global Business Management and Leadership; Marketing
USAA December 2012 - Present
Supplemental Healthcare 2011 - 2011
Restaurants of America August 2006 - May 2009
Education
Arizona State University 2006 — 2010
Bachelor of Science (BS), Family & Human Development minor in Exercise & Wellness
USAA 2013 - Present
Thomas & King April 2002 - Present
Valley of the Sun United Way August 2012 - November 2012
Hurricane Bay June 2012 - October 2012
ASU Lodestar Center for Philathropy and Nonprofit Innovation June 2012 - August 2012
Skills
Volunteer Management, Fundraising, Community Outreach, Event Planning, Event Management, Public Speaking, Public Relations, Non-profits, Strategic Planning, Community Development, Social Networking, Media Relations, Facebook, Program Evaluation, Leadership Development, PowerPoint, Youth Development, Volunteer Training, Volunteer Recruiting, Strategic Communications, Planned Giving, Volunteering, Fundraisers, Stewardship, Program Management, Microsoft Office, Team Building, Non-profit..., Program Development, Social Media, Editing, Newsletters, Nonprofits, Time Management
Education
Arizona State University 2010 — 2012
Bachelor's, Nonprofit Leadership and Management
Arizona State University 2010 — 2012
Certificate, Public Leadership and Management
Glendale Community College 2006 — 2009
Associate's degree, Business Administration, Management and Operations
Grand Canyon University
Master of Science (M.S.), Organizational Growth and Sales
USAA Sales ManagerNationwide FinancialJune 2002 - August 2005
Education
Arizona State University
B.A., Liberal Arts
USAA May 2004 - Present
AIG January 2004 - May 2004
Skills
Excel, Ms Word, Outlook, Insurance, Risk Management, Underwriting, Customer Service
Education
Arizona State University 1994 — 1999
Bachelor of science, Mathematics
CVS/Caremark September 2011 - Present
CVS/Caremark September 2007 - September 2011
USAA March 2005 - September 2007
Skills
Medicare Part D, Pharmacy Benefit..., Managed Care, Healthcare, Process Improvement, Management, Health Policy, Medicare, Insurance, Pharmacy
Education
Arizona State University 2001 — 2004
Bachelor of Science (B.S.), Communications/Business
USAA November 2014 - Present
USAA February 2014 - October 2014
USAA October 2011 - February 2014
USAA September 2008 - October 2011
USAA September 2007 - September 2008
Skills
Claims, Insurance, Customer Service, Call Center, Liability, Automobile Liability, Physical Damage, Claim, Liability Analysis, CPCU, Call Centers, Claim Investigation, Legal Liability, Property Damage, Insurance Law, Subrogation, Underwriting, Health Insurance, Casualty, Claims Handling, Homeowners, Claims Management, Risk Management, General Insurance, Casualty Insurance
Education
Rio Salado Community College 2013 — 2015
Associate in Paralegal Studies, A
The Institutes 2013 — 2013
Associate in Claims, Liability Claims Handling
The Institutes 2011 — 2013
Associate in Management, Human Resource Management
American Educational Institute 2011 — 2012
Senior Claim Law Associate, Claims Law
The Institutes 2011 — 2012
Chartered Property Casualty Underwriter
Arizona State University 2009 — 2010
Masters, Liberal Studies
Arizona State University 2006 — 2009
Bachelor, Liberal Studies
Glendale Community College 2002 — 2008
Associate, Liberal Arts
Mesa Community College 1998 — 2005
Associate of Science (A.S.), Biology, General
Colony American Homes November 2012 - Present
USAA April 2000 - November 2011
USAA April 2000 - July 2004
Skills
Project Management, Analysis, Event Planning, Strategic Planning, Business Analysis, Microsoft Excel, Process Improvement, Team Building, Management, Access, Call Centers, Finance, Requirements Analysis, Leadership, Mac, Art, Blogging, Financial Reporting, Microsoft CRM, Yardi Voyager, Strategy, Sales, Microsoft Office, Financial, Yardi Property...
Education
Western International University 2010 — 2012
Master of Business Administration (M.B.A.), Finance
Arizona State University 2003 — 2006
Bachelor of Arts (B.A.), Psychology
USAA Bi-Lingual ClaimsAIGNovember 2004 - January 2007
Education
Arizona State University 1980 — 1986
Finance, Portfolio Management
USAA June 2006 - June 2011
Enchanted Garden Landscape May 2005 - June 2006
Education
American Educational Institute 2010 — 2011
SCLA, Completed Legal Principles Designation
Arizona State University 2001 — 2005
BAS, Public Relations, Minor in Strategic Communications
USAA April 2007 - Present
Universal American Mortgage Co August 2006 - January 2007
GMAC dba Ditech December 2005 - May 2006
Wells Fargo Home Equity September 2002 - September 2005
Education
Arizona State University 2001 — 2005
Ottawa University
Studying for a bachelors of science, Psychology
USAA February 2009 - Present
Education
Arizona State University 1992 — 1997
Bachelors of Science, Human Nutrition and Dietetics
McClintock High School 1988 — 1992
High School Diploma
USAA October 2004 - Present
DHL April 2002 - July 2004
Vanguard January 2001 - January 2002
Vanguard January 1999 - January 2001
Skills
Mutual Funds, Relationship Management, Asset Allocation, Credit Cards, Series 63, Cross Selling, Performance Reporting, Strategic Financial..., Insurance, Wealth Management, Customer Experience, Vendor Management, Call Center Development, Business Relationship..., Investments, Retirement Planning, Communication Training, 401k, Portfolio Management, Technical Support, Series 6, Managing Database, Inventory Management, Warehouse Management, Sales
Education
Arizona State University 1996 — 1999
Bachelor of Science, Global Business
CBRE June 2011 - Present
USAA March 2008 - June 2011
Discover Financial Services October 2005 - March 2008
Skills
GIS, Data Analysis, Analysis, Access, Data Management, Project Management, Microsoft Office, Asset Management, Databases, Microsoft Excel, Real Estate, Project Planning
Education
Arizona State University 2006 — 2010
Bachelor of Science (B.S.), Geography
automätik November 2014 - Present
UnitedHealth Group October 2012 - November 2014
USAA June 2011 - August 2012
Starbucks August 2005 - August 2011
Skills
Customer Service, Sales, Leadership, Team Building, Retail, Project Management, Research, Microsoft Word, Inventory Management
Education
Arizona State University 2006 — 2010
Bachelor of Arts (B.A.), American Studies
USAA August 2003 - Present
Skills
Call Centers, Banking, Process Improvement, Vendor Management, Business Analysis, Risk Management, Series 7, Mutual Funds, Financial Services, Insurance, SDLC, ITIL, Credit, Visio, Requirements Analysis
Education
Arizona State University
Organizational Leadership
USAA December 2014 - Present
Sentry Insurance May 1995 - November 2014
Skills
Claim, Liability, Insurance, Property & Casualty..., Underwriting, General Insurance, Claims Management
Education
Arizona State University 1990 — 1994
Bachelor of Science (BS), Marketing
Michael W Huscroft & Associates October 2012 - Present
USAA February 2009 - October 2012
Skills
Real Estate, Insurance
Education
Arizona State University 1997 — 2001
Bachelor of Science (BS), Marketing
USAA August 2013 - Present
USAA January 2010 - August 2013
JoAnn etc October 2004 - July 2010
Skills
Property & Casualty..., General Insurance, Property Claims, Team Building, Youth Mentoring, Peer Mentoring, Creative Arts, Sewing, Quilting, Sales, Claims Handling, Time Management, Customer Service, Homeowners, Renters, Licensed Property
Education
Utah State University-Regional Campuses and Distance Education 2013 — 2015
Bachelor of Science (BS), Communicative Disorders and Deaf Studies
Arizona State University 2006 — 2009
Bachelor of Science (BS), Criminal Justice with a minor in Psychology
Glendale Community College 2004 — 2006
USAA March 2014 - Present
TIAA-CREF March 2013 - March 2014
TD Ameritrade September 2009 - March 2013
Education
Arizona State University 2000 — 2004
Bachelor of Arts (B.A.), Chinese Studies
USAA May 2011 - Present
Education
Capella University 2014 — 2016
Master’s Degree, Business Administration and Management, General
Arizona State University 2005 — 2011
Bachelor’s Degree, Business Administration and Management, General
USAA August 2011 - Present
Education
Arizona State University