USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA October 2008 - Present
USAA December 2003 - October 2008
USAA 1999 - 2002
Skills
Workload Management, Vendor Management, Quality Assurance, Operations Management, Financial Services, Risk Management
Education
University of Phoenix 2001 — 2005
Master's Degree, Computer Information Systems
University of South Florida 1989 — 1991
Bachelor's degree, Economics
University of Florida 1987 — 1989
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences/Liberal Studies
USAA May 2014 - Present
Affirmative Insurance June 2013 - May 2014
University of Louisiana at Monroe August 2008 - December 2012
ACCENT Marketing March 2010 - April 2012
JCPenney January 2009 - March 2010
Skills
Customer Service, Team Leadership, Issue Resolution, Sales, Call Center, Product Marketing, Communication, Clerical Skills
Education
University of Louisiana at Monroe 2008 — 2012
Bachelor of Business Administration (BBA), Risk Management and Insurance
Hearst Media Services April 2015 - Present
USAA January 2015 - Present
Digital Air Strike April 2014 - August 2014
Hearst Media Services September 2013 - April 2014
BoxCars & Trucks March 2010 - September 2013
Peak Performance 2006 - 2008
Who's Calling 2004 - 2006
Stanley Auto Group 2002 - 2004
Skills
Automotive, Sales Management, Account Management, Team Building, Online Marketing, Advertising, Customer Satisfaction, Customer Relations, New Business Development, Negotiation, Strategic Planning, Marketing Strategy, Retail, Business Strategy, B2B, Consultative Selling, Inventory Management, Lead Generation, Automobile, Coaching, Purchasing, Contract Negotiation, Problem Solving, Budgeting, Forecasting, Selling, Public Relations, Profit, Vehicles, Business Planning, Market Planning, Direct Sales, Profitability, P&L Management, Customer Retention, Public Speaking, Planning, Team Leadership, Hiring, Sales Operations, Dealers, Sales Process, Start-ups, Automotive Aftermarket, Pricing, CRM, Sales, Income Statement, Cold Calling, Marketing
Education
University of Illinois at Urbana-Champaign 1974 — 1978
Bachelors, Marketing
University of Illinois at Urbana-Champaign
Bachelor's degree, Marketing/Marketing Management, General
DDO Construction -Masonry January 2012 - Present
TTEP/DDO 2010 - 2014
Autotech January 2009 - January 2012
USAA January 2008 - January 2009
Progressive Insurance 1997 - 2008
Enterprise Rent-A-Ca January 1991 - January 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Estimating, Construction, Budget Forecasts, Budget Setting, Project Management, Project Planning, EIFS, Stucco, Brickwork, Natural Stone, Automobile, Commercial Insurance, Property & Casualty..., Claim Investigation, Claims Handling, Claims Management, Claims Resolution, Management, Negotiation, Sales
Education
University of Houston 1988 — 1992
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
USAA November 2013 - Present
BankUnited February 2010 - November 2013
Wells Fargo 2006 - 2010
American Express 2004 - 2006
Skills
Loans, Consumer Lending, Small Business Lending, Credit, Mortgage Lending, Banking, Retail Banking, Commercial Banking, Commercial Lending, Mortgage Banking, Loan Origination, Credit Analysis, Cross Selling, Lines Of Credit, Branch Management
Education
College of Financial Planning
Certified Financial Planner, Business/Managerial Economics
University of Miami 2000 — 2003
Economics, Communications
University of Florida 2000 — 2001
Associates Degree, Communication and Media Studies
USAA October 2014 - Present
Morgan Stanley Wealth Management April 2014 - October 2014
HA&W Wealth Management, LLC 2012 - March 2014
Morgan Stanley Smith Barney 2012 - 2012
Wells Fargo Advisors, LLC 2011 - 2012
Wells Fargo Advisors, LLC 2009 - 2010
Morgan Stanley Smith Barney 2008 - 2009
Citi Smith Barney 2006 - 2008
Education
University of Georgia - Terry College of Business
Westminster College (MO)
B.A., Economics
JPMorgan Chase & Co. May 2015 - Present
CenterPoint Energy November 2011 - May 2015
USAA January 2007 - October 2011
Education
Our Lady of the Lake University 2010 — 2014
Master's Degree, Information Systems and Security
University of Houston 2001 — 2006
Bachelor of Business Administration, Management Information Systems
University of Houston 2001 — 2006
Bachelor of Business Administration, Finance
ICONMA (Client: Capital One) February 2014 - August 2014
Kforce (Client:HP Software) August 2013 - February 2014
Deloitte (Client: BP, Iron Mountain) June 2012 - March 2013
Aquent (Client: Shell) February 2012 - May 2012
Pyramid Consulting ( Client: Capital One) August 2010 - July 2011
Group O (Client AT&T) July 2008 - August 2009
USAA February 2008 - May 2008
USAA April 2006 - January 2008
USAA July 2005 - April 2006
Intellisourcers August 1997 - December 1998
Skills
Business Analysis, Data Analysis, Microsoft Excel, Business Objects, Analysis, VBA, Crystal Reports, Business Development, Business Intelligence, SQL, Access, Microsoft SQL Server, ETL, Integration, Requirements Analysis, Requirements Gathering, SDLC, Business Process, Management, Consulting, Databases, Project Management, Process Improvement, Vendor Management, Enterprise Software, Visio
Education
University of Houston 2001 — 2005
B.B.A, MIS
USAA April 2014 - Present
Newbold Advisors August 2013 - February 2014
Bank of America January 2012 - July 2013
Fannie Mae August 2011 - January 2012
Citi May 2009 - August 2011
Citi May 2007 - May 2009
Skills
Process Improvement, Quality Assurance, Business Analysis, Business Process, Risk Management, SDLC, PMP, Banking, Financial Services, SharePoint, Financial Risk, Credit, Loans, Mortgage Lending, Loan Origination, FHA, Mortgage Underwriting, Salesforce.com, Finance, Credit Risk, Operational Risk, Credit Analysis, Relationship Management
Education
University of Houston 2004 — 2006
Business Administration and Management, General
Allstate December 2014 - Present
Aquaripure LLC 2006 - 2014
USAA June 2001 - June 2005
ING-Aetna Financial Services 2001 - 2002
Midland Credit Management 1999 - 2001
Beltone Hearing Center 1996 - 1999
Skills
CPCU, Biofiltration, Financial Risk, Risk Management, Insurance, Finance, IRAs, Microsoft Excel, Analysis, Leadership, Project Management, Customer Service, Strategic Planning, Sales, Negotiation, Marketing Strategy, Team Building, Property & Casualty..., Homeowners Insurance, Auto Insurance, Homeowners, Management
Education
University of Louisiana at Lafayette 1990 — 1995
Bachelor of Science (BS)
The Hartford June 2013 - Present
AIG November 2008 - May 2013
AIG February 2005 - November 2008
USAA June 2002 - October 2003
Qwest August 1999 - March 2002
Skills
MS Excel Pivot Tables, MS Power Point, MS Word, MS Outlook, Workers Compensation, Commercial Insurance, Premium Audit, Employee Training, Training, Time Management, Creative Problem Solving, Goal Oriented, Outstanding..., Management, Strategic Negotiations, Strategic Communications, Internal Communications, Communication Skills, Work Autonomously, Group Work, Outlook, Underwriting, Auditing, Insurance, Property & Casualty..., Casualty, PowerPoint, Brokers, General Insurance, Liability, Commercial Lines, Microsoft Excel, Umbrella Insurance, Professional Liability, Customer Service, Team Building, Team Leadership, Customer Retention, Team Management, Sales, Employment Practices..., Leadership, Microsoft Word, Pricing, Liability Analysis, Environmental Insurance, Claim, Claims Management, Risk Management, Property
Education
The Institutes 2012 — 2016
Associates of Underwriting; Associates in Insurance, Commercial Insurance
University of Kentucky 1994 — 1998
Bachelors of Science, Hospitality Management
USAA June 2014 - Present
HEB September 2010 - June 2014
Southwest Research Institute August 2006 - September 2010
ETS July 2003 - August 2006
ThinkSpark March 2000 - July 2003
US Navy - Naval Nuclear Power School (Orlando, FL; Charleston, SC) 1998 - 2000
Skills
Java, J2EE, Databases, Web Applications, PL/SQL, Database Design, Software Development, SDLC, Software Solution..., Team Leadership, Spring, Enterprise Architecture, Requirements Gathering, Java Enterprise Edition, MySQL, Testing, UML, Software Engineering, Agile Methodologies, Solution Architecture
Education
University of Louisiana at Lafayette 1990 — 1995
BS, Electrical Engineering
iSymmetry April 2015 - Present
The Stidhem Household March 2014 - April 2015
USAA October 2012 - March 2014
Self-Employed, newspapers September 2008 - July 2011
HEB Grocery Company September 2002 - March 2007
Skills
Microsoft Office, Professional Writing, Customer Service, Entrepreneurship, Management, Event Planning, Account Management, Accounts Payable, Accounts Receivable, Strategic Planning, Marketing Strategy, Marketing Management, Sales, Marketing, Retail, Strategy, Analysis, Negotiation, Public Speaking
Education
University of Houston-Victoria 2008 — 2011
MBA, Marketing, 3.9
University of Houston-Victoria 2004 — 2007
BBA, Business Management
Critical Mass January 2015 - Present
Critical Mass December 2013 - January 2015
Critical Mass August 2012 - August 2013
Critical Mass August 2010 - August 2012
USAA March 2007 - June 2010
Illinois Business Consulting August 2005 - May 2006
Skills
Omniture, SAS, Web Analytics, Business Intelligence, SQL, Excel, OLAP, Data Processing, Optimization, Analytics, Data Analysis, Segmentation, Multi-channel Marketing, Microsoft Excel, Strategy, Online Marketing, Integrated Marketing, Digital Strategy, Management, PPC, SEM
Education
University of Illinois at Urbana-Champaign - College of Business 2004 — 2006
MBA, Marketing & General Management
University of Illinois at Urbana-Champaign - College of Liberal Arts & Sciences 1996 — 2000
BA, Economics
EXL May 2013 - Present
USAA December 2009 - February 2013
Mu Sigma, Inc. January 2008 - December 2009
Nationwide Insurance August 2002 - January 2008
The Hartford July 1999 - August 2002
State Farm Insurance May 1994 - June 1999
Skills
Predictive Modeling, Competitive Intelligence, Data Mining, Business Intelligence, Customer Analytics, Customer Analysis, Analytics, Insurance, Strategy, Business Analytics, Competitive Analysis, Data Warehousing, Data Analysis, Program Management, Statistical Modeling, Vendor Management, Predictive Analytics, Forecasting, Business Analysis, Statistics, Analysis, Leadership, Claim, Management, Business Development, Process Improvement, Project Management
Education
University of Nebraska-Lincoln 1992 — 1995
Juris Doctor (J.D.), Law
University of Illinois at Urbana-Champaign 1989 — 1992
Bachelor of Science (B.S.), Computer Science and Mathematics
RedZone Disaster Intelligence February 2014 - Present
NFPA & Firewise 2012 - Present
Stone Creek Fire LLC August 2003 - Present
The Federal Alliance for Safe Homes (FLASH) 2012 - 2014
FLASH 2005 - 2014
USAA October 2008 - April 2012
Various Federal Wildland Agencies 1972 - 2003
Skills
Emergency Management, Public Relations, Public Speaking, Environmental, Media Relations, Editing, Firefighting, Fire Safety, Fire Protection, Wildland Fire, Fire Management, Mitigation, Training, Government, Disaster Response, Emergency Services, First Responder, Preparedness, Program Management, Risk Assessment, Environmental Awareness, EMS, Forestry, Incident Command, Homeland Security, Public Safety, Policy, Life Safety, Hazardous Materials, NFPA, Natural Resources, Crisis Management, Investigation, NIMS, Rescue, Command, Private Investigations, Exercises, Public Administration, Emergency Planning, Enforcement, Natural Resource..., CBRN, Weapons of Mass..., Police, Counterterrorism, Contingency Planning, Incident Management, Protection, Risk Management
Education
University of Idaho 1969 — 1973
BS, Natural Resource Mgt.
College of Southern Idaho 1968 — 1969
USAA August 2015 - Present
USAA June 2013 - Present
USAA September 2007 - June 2013
USAA November 2006 - September 2007
AIG VALIC 2002 - 2006
Skills
User Experience, User Interface Design, SEO, Information Architecture, Web Design, HTML, Interaction Design, Photography, Usability, Adobe Creative Suite, Content Management, User Interface, Online Marketing, Content Strategy, Agile Methodologies
Education
University of Houston-Clear Lake 2000 — 2002
B.A., Communication
University of Houston-Clear Lake 2000 — 2002
Bachelor's Degree, Communication and Media Studies
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - Present
USAA October 2010 - June 2012
USAA January 2009 - September 2010
CHRISTUS Health May 2005 - September 2008
ISACA San Antonio 2005 - 2006
Jefferson Wells September 2004 - April 2005
ERCOT October 2003 - April 2004
Blue Cross Blue Shield of Massachusetts September 2001 - January 2002
Higher Colleges of Technology August 1995 - July 2001
Northrop Grumman March 2000 - June 2000
Skills
Compliance, Risk, Enterprise Risk..., CISA, ICFR, COBIT, ITIL, Sarbanes-Oxley, Analysis, Assurance, Auditing, Business Process, Financial Risk, IT Audit, Information Security..., Information Technology, Internal Audit, Internal Controls, Operational Risk..., Process Improvement, Risk Assessment, Risk Management, Sarbanes-Oxley Act, Security
Education
University of Toronto - University of Trinity College 1989 — 1993
Bachelor of Science
University of Leicester 1997 — 2001
MBA
Westone Laboratories 2012 - Present
Westone Laboratories 2008 - 2012
Westone Laboratories 1998 - 2008
Pikes Peak United Way 1994 - 1998
USAA 1989 - 1994
Skills
Microsoft Office, Product Development, Sales Management, New Business Development, Strategy, Cross-functional Team..., Customer Service, Microsoft Excel, Social Media Marketing, Contract Negotiation, PowerPoint, Business Strategy, Process Improvement, Organizational..., Sales, Social Media, Management, Team Building, Forecasting, Leadership, Strategic Planning, Start-ups
Education
Vanderbilt University - Owen Graduate School of Management 1985 — 1987
MBA, Marketing
University of Kentucky 1979 — 1983
BA
Invesco US March 2015 - Present
Invesco US November 2012 - March 2015
USAA September 2011 - November 2012
USAA January 2011 - September 2011
Marble Printing Solutions October 2008 - December 2010
Continental Airlines May 2010 - August 2010
University of Houston January 2010 - April 2010
Best Buy April 2008 - November 2008
Geek Squad August 2006 - April 2008
Skills
PHP, C++, Objective-C, Java, MySQL, C, Android, Agile Methodologies, Databases, iOS, Mobile Applications, JavaScript, CSS, SharePoint, iOS development, Illustrator, InDesign, Photoshop, Eclipse, HTML, jQuery, JSP, Dreamweaver, Assembly, Wicket, JSON, HTML 5, AJAX, Xcode, Git, iPad, iPhone, Microsoft Office, Scrum, Project Management, Software Development, Mobile Devices
Education
University of Houston 2007 — 2010
BS, Computer Engineering Technology, Global Business
University of St. Thomas 2005 — 2010
BA, Mathematics
Glazer's Distributors December 2013 - Present
USAA April 2013 - November 2013
Cox Media Group August 2011 - August 2012
ORIGINAL NAPOLI ITALIAN RESTAURANT April 2011 - August 2011
GRANT ROAD ANIMAL CLINIC October 2006 - January 2010
Skills
Event Planning, Social Media, Hospitality, Marketing, Social Media Marketing, Food & Beverage, Public Relations, Marketing Strategy, Advertising, Hospitality Management, Hospitality Industry, Customer Service, Microsoft Office, Sales, Leadership, Time Management, Event Management, Account Management, Inventory Management
Education
Hilton College Hotel & Restaurant Management University of Houston 2010 — 2012
Bachelor's degree, Hotel and Restaurant Management
University of Houston 2010 — 2012
Bachelor's degree, Hotel, Motel, and Restaurant Management
USAA November 2013 - Present
BBVA Compass April 2012 - October 2013
Merrill Lynch May 2011 - December 2011
Yuppy Puppy, Inc January 2003 - June 2011
Countrywide Home Loans December 2000 - November 2003
Draper & Kramer January 1997 - January 2000
Skills
Series 7, Insurance, Strategic Financial..., Wealth Management, Finance, Cross Selling, CRM, Cold Calling, Retirement Planning, Investments, Financial Services, Fixed Annuities, Securities, Series 63, Portfolio Management, Asset Allocation, Financial Advisory, Mutual Funds, Risk Management, Wealth, Life Insurance, Investment Strategies, Investment Advisory, Retirement, Asset Management, IRAs, Business Development, Financial Planning, Loans, Management, Sales
Education
University of Illinois 1992 — 1994
Marketing, Marketing
Deerfield HS 1985 — 1986
General
Mostyn House 1977 — 1980
Esurance October 2005 - Present
InsWeb Insurance 2001 - 2005
InsWeb Corporation 2001 - 2005
USAA January 1996 - December 2000
Skills
Budgeting, Customer Relations, Compliance, Insurance, Requirements Analysis, Strategic Planning, Planning, Customer Service, Underwriting, Organizational Design, Negotiation, Inbound, Channel, Administration, Contract Negotiation, Pricing Strategy, Audit, Operational Excellence, Service Providers, Business Transformation, Change, Program Management, Coordination, Project Planning, SDLC, Budgets, Inbound Marketing, Auditing, System Administration, Risk Management, Process Improvement, Claims Management, Claim, General Insurance, Business Analysis, Call Centers, Business Process..., Analysis, Cross-functional Team..., Vendor Management, Performance Management, Analytics, CRM, Executive Management, Management, Property & Casualty..., Business Intelligence, Leadership
Education
University of Liverpool 2005 — 2007
Master of Business Administration (M.B.A.), MBA
USAA March 2013 - December 2014
Morgan Stanley Wealth Management August 2011 - January 2013
United Space Alliance January 2007 - September 2011
United Space Alliance 2003 - 2007
United Space Alliance January 1998 - January 2003
Lockheed Martin 1989 - 1998
Skills
Risk Management, Minitab, Matlab, System Testing, Proposal Writing, Visual Basic, Process Simulation, Software Quality, ProModel, Software Project..., Process Improvement, MS Project, Six Sigma, Process Engineering, Equities, Derivatives, Financial Analysis, Financial Modeling, Financial Advisory, C, Test Automation, Change Management, Management, Microsoft Excel, Trading Strategies, Trading, Testing, Analysis, Configuration Management, Earned Value Management, Software Development, Leadership
Education
University of Louisiana at Lafayette
BS, Computer Science / EE
San Antonio Express-News August 2013 - Present
The CE Group, Inc. February 2013 - July 2013
USAA March 2012 - July 2012
Lancer Corporation October 2006 - February 2012
Skills
Competitive Analysis, Marketing Strategy, Product Development, Strategic Planning, Digital Marketing, Forecasting, Trade Shows, Marketing Communications, Market Research, Sales Management, New Business Development, Marketing, Cross-functional Team..., Advertising, Email Marketing, Social Media Marketing, Integrated Marketing, Account Management
Education
University of Hawaii at Manoa 1984 — 1988
Bachelor of Arts, Journalism
LegalShield and Harvard Risk Management February 2014 - Present
Harvard Risk Management and LegalShield December 2013 - Present
Keller Williams Realty Heritage February 2010 - December 2013
Realtor January 2005 - December 2013
USAA June 1997 - February 2011
Re/Max Vista February 2008 - February 2010
Keller Williams January 2005 - November 2006
Loop Cold Storage January 1989 - May 1997
Skills
Real Estate, Short Sales, First Time Home Buyers, Single Family Homes, Real Estate Transactions, Residential Homes, Property, Farms, Listing Homes, Vacant Land Sales, Financial Accounting, Bookkeeping, Acreage, Accounts Payable, Accounts Receivable, Account Reconciliation, Financial Statements, ADP Payroll, Kronos Timekeeping, accounting, Time & Attendance, Sales, Selling, New Home Sales, Referrals, Buyers, Accounting, Foreclosures, Relocation, Training, Investment Properties, Sellers
Education
University of Houston
BBA, acccounting
NetIQ - Attachmate February 2008 - Present
NetIQ 2008 - Present
Sapphire Technology May 2007 - January 2008
USAA 2007 - 2008
Hewlett-Packard August 1989 - September 2001
Compaq Computer Corp / HP 1989 - 2001
Compaq 1989 - 2001
Compaq Computer Corporation 1989 - 2001
Skills
Technical Training, Instructional Design, E-learning, Instructor-led Training, Technical Writing, Learning Management, Captivate, Visio, Blended Learning, Needs Analysis, Adult Education, Software Training, SharePoint, Lab Manager, VMware Workstation, Hands-on Training, E-Learning, Training, Learning Management..., Software Documentation, Technical Documentation, ADDIE, Online Help, Training Delivery, Technical Communication, Lectora, FrameMaker, SnagIt, Articulate Studio, Mobile Learning, Camtasia, SCORM, WebEx, Performance Consulting, Presenter, Knowledge Management, Organizational Learning, Content Development, Manuals, ILT, Content Management, Live Meeting, Distance Learning, Instructional Technology, Employee Training, RoboHelp, Job Aids, Adobe Acrobat, Virtual Teams, Centra
Education
University of Houston
B.S. and M.S., Industrial and Systems Engineering
CNSI November 2013 - Present
Bank of America May 2012 - August 2013
CNA Insurance September 2011 - April 2012
USAA June 2010 - August 2011
USAA November 2007 - May 2010
Pfizer December 2005 - October 2007
National Securities Depository Limited October 2003 - November 2005
Government Examiner of Questioned Documnetsv(GEQD), Govt. of India June 2003 - September 2003
CMC LTD December 2002 - May 2003
Skills
Agile Methodologies, Project Management, J2EE Application..., J2EE Web Services, Scrum, Core Java, Public Key Cryptography, WebSphere Application..., Red Hat Linux, JSP, Servlets, ACP, Hibernate, SOAP, Struts, XML, Eclipse, MVC, Spring, AIX, Digital Certificates, Java, SOA, DB2, Testing, Java Enterprise Edition, Spring Framework
Education
University of Hyderabad 2000 — 2003
Master of Computer Applications (MCA), Computer Science
ASN Degree College 1997 — 2000
Bachelor of Science (BSc), Computer Science
Taluk Junior College 1995 — 1997
Board of Intermediate Education, Mathematics, Physics and Chemistry
St.Johns English Medium School 1994 — 1995
Board of Secondary Education, Mathematics
U.S. Coast Guard March 2013 - Present
USAA January 2009 - Present
Self Employed August 2010 - July 2014
University of Houston January 2008 - December 2008
USAA June 2008 - August 2008
Directron.com May 2007 - August 2007
Directron.com May 2006 - August 2006
Public Safety Services June 2005 - August 2005
Alief and West Houston Cardiology June 2003 - September 2003
Skills
Analysis, Access, Web Design, Performance Management, Programming, SQL, Circuit Analysis, Microsoft Office, Web Application Design, Java, Microsoft SQL Server, Technical Writing, C++, Troubleshooting, MS Project, JavaScript, Web Development, Software Development, Testing, Agile Methodologies, Java Enterprise Edition, JSP, XML, DB2, Software Documentation, Database Design, Hibernate, Visual Studio, Unix, Fitness, Business Analysis, Systems Analysis, Linux, Web Services, Training, Software Project..., Business Intelligence, Team Leadership
Education
University of Houston 2004 — 2008
B.S., Information Systems Technology
State Farm March 2015 - Present
Travelers May 2010 - March 2015
Travelers Insurance February 2004 - June 2010
USAA October 2002 - September 2003
Skills
Insurance, Property & Casualty..., Underwriting, Sales, Commercial Insurance, Liability, Umbrella Insurance, Professional Liability, Legal Liability, Casualty Insurance, Workers Compensation, Claim, Casualty, General Insurance, Brokers, Commercial Lines, Business Analysis, Financial Analysis, Financial Reporting, Business Planning, Business Strategy, Microsoft Office
Education
University of Houston-Clear Lake 2006 — 2009
B.S., Accounting, 3.6
OnLock Digital Authentication August 2011 - Present
DigitasLBi March 2015 - May 2015
Talent Partners June 2011 - December 2014
Kaplan Publishing (division of Kaplan, Inc.), New York, NY February 2009 - April 2011
LBG Acquisition, LLC, New York, NY September 2006 - February 2009
GS Computer Solutions, LLC, Houston, TX June 2004 - August 2006
USAA June 2005 - October 2005
Case Services Inc April 2002 - March 2003
Circuit City August 1996 - January 2003
Skills
JavaScript, XML, Requirements Analysis, Active Directory, CSS, Windows Server, Visual Basic, Microsoft SQL Server, Agile Methodologies, Software Project..., Access, Software Documentation, Troubleshooting, Analysis, Business Process..., SDLC, Business Analysis
Education
University of Houston 2000 — 2004
BA in MIS, Management Information Systems
University of Houston 2000 — 2004
Bachelors of Business Administration, Management Information Systems, General
Rush Enterprises, Inc September 2011 - Present
San Antonio Public Library December 2002 - August 2015
Independent January 2011 - September 2011
USAA August 2005 - October 2010
CHRISTUS Health June 1992 - August 2004
American General Life Companies October 1983 - June 1992
AT&T March 1973 - March 1983
Skills
Data Center, IT Operations, Project Planning, Telecommunications, Vendor Management, Process Improvement, Program Management, ITIL, Computer Network..., Storage Area Networks, Virtual Servers, Wireless, Unified Communications, Management, Enterprise Software, Active Directory, Change Management, Information Technology, Networking, Pre-sales, Project Management, Strategy, System Administration, Troubleshooting, VMware, Servers, Windows Server, Data Centre Architecture, SAN
Education
University of Houston 1970 — 1971
Science/Oceanography
USAA 2010 - Present
CUNA Mutual Group October 2006 - June 2010
USAA 2004 - 2006
USAA Life Insurance Company 2004 - 2005
Thrivent Financial for Lutherans 2000 - 2004
Thrivent Financial 2000 - 2004
Education
University of Illinois at Urbana-Champaign 1986 — 1990
USAA July 2012 - Present
Waste Management, Inc. June 2011 - August 2011
Dixie Chemical Company July 2005 - November 2010
GHG Corporation May 2004 - June 2005
Dollar Thrifty Automotive Group September 2000 - January 2004
Tulsa City-County Library October 1999 - October 2000
BuyItNow.com March 1999 - August 2000
Skills
Visio, Management, Software Documentation, Microsoft Excel, Microsoft Office, Databases, Continuous Improvement, JavaScript, Program Management, Microsoft SQL Server, Quality Assurance, Business Analysis, Procurement, Training, Leadership, Team Building, Visual Basic, SQL, Requirements Analysis, Risk Assessment, Analysis, Risk Management, Process Improvement, Visual Studio
Education
University of Houston-Clear Lake 2008 — 2011
Master of Science, Management Information Systems
University of Oklahoma 1994 — 1998
Bachelor of Arts, History
USAA September 2010 - Present
USAA February 2010 - September 2010
Forum Financial Management, LLC September 2009 - February 2010
J.P. Morgan October 2007 - May 2009
Harris Private Bank October 2004 - October 2007
Northern Trust April 1994 - March 2003
Education
University of Illinois at Urbana-Champaign - College of Business 1983 — 1987
Bachlor of Science, Finance
USAA August 2014 - Present
Rackspace, the Open Cloud Company September 2013 - August 2014
Rackspace Hosting March 2012 - September 2013
Rackspace Hosting May 2011 - March 2012
Rackspace Hosting November 2007 - May 2011
USAA October 2002 - November 2007
Intermec May 1998 - October 2002
Skills
Channel Marketing, Marketing Mangement, Marketing Strategy, Marketing, marketing communicaton..., Email Marketing, Direct Marketing, Event Management, Event Planning, Events, Corporate Events, Trade Shows, Briefing Center..., Briefing Program..., Team Leadership, Advertising, Marketing Communications, Value Propositions, Multi-channel Marketing, New Business Development, Strategy, Leadership, Analytics, Management, Sales Process, Market Planning, Business Development, Entrepreneurship, Lead Generation, Sales
Education
University of Iowa 1995 — 1999
Bachelor of Science, Marketing
University of Iowa 1995 — 1999
Bachelor's degree, Marketing
Home November 2012 - Present
USAA July 2012 - November 2012
Lafayette Parish School System December 2010 - November 2011
AT&T February 2002 - October 2008
Skills
Insurance, Time Management, Customer Service, Claim, Liability, Invoicing, Call Centers, Customer Satisfaction, Customer Retention, Leadership, Customer Experience, Team Leadership, Process Improvement, Management, Sales, Training, Microsoft Excel, Access, Microsoft Office, Vendor Management
Education
University of Phoenix 2008 — 2009
MBA, Business Administration
Burke Baker School of Real Estate 2005 — 2005
Real Estate Certificate, Real Estate
University of Louisiana at Lafayette 1995 — 2000
Bachelor of Science, Criminal Justice
Fidelity Investments May 2013 - Present
USAA March 2009 - May 2013
Merrill Lynch June 2007 - December 2008
Merrill Lynch February 2006 - May 2006
Education
Arizona State University, W. P. Carey School of Business 2004 — 2007
Bachelor of Science (B.S.), Finance
University of Iowa 2003 — 2004
Crystal Lake South High School
Wells Fargo May 2013 - Present
Wells Fargo June 2013 - Present
USAA February 2011 - October 2012
Brinker International November 2005 - August 2010
La Quinta Inns Inc February 2001 - 2005
La Quinta Inns & Suites November 1999 - February 2001
La Quinta Inns & Suites February 1999 - November 1999
Hawthorn Suites Riverwalk January 1998 - February 1999
La Quinta Inns & Suites June 1996 - January 1998
Emily Morgan Hotel 1995 - 1996
Skills
Microsoft SQL Server, Microsoft Office, PCI Standards, Major Incident..., ITIL Service Strategy, ITIL, Change Management, Remote Desktop, MeetingPlace, Lync, ADP Payroll, OPAS, Remedy Ticketing System, PC Anywhere, PeopleSoft, MS Project, Paymentech, Altiris Deployment..., Remoteware, Business Analysis, Visio, Software Documentation, Troubleshooting, Project Management, Management, Technical Support, SharePoint, Active Directory, Customer Service
Education
University of Houston 1989 — 1994
Hospitality Administration/Management
Roosevelt High School
USAA June 2015 - Present
TOTAL August 2014 - May 2015
USAA May 2014 - August 2014
TOTAL December 2013 - May 2014
Texas A&M University at Galveston August 2012 - June 2013
Texas A&M University at Galveston January 2013 - May 2013
Texas A&M University System May 2012 - May 2013
Texas A&M University at Galveston May 2012 - January 2013
HEB December 2006 - December 2012
USAA May 2012 - August 2012
Skills
Microsoft Word, PowerPoint, Teamwork, Microsoft Office, Customer Service, Data Analysis, Microsoft Excel, Public Speaking, First Aid, Leadership, Event Planning, Team Leadership, Project Planning, Time Management, Community Outreach, Higher Education, Outlook, Budgets
Education
University of Houston 2013 — 2015
Master of Science (MS), Supply Chain and Logistics Technology
Texas A&M University at Galveston 2008 — 2012
Bachelor of Science, Maritime Administration
USAA June 2014 - Present
Skills
Higher Education, Teaching, Public Speaking, Social Media, Research, Editing, E-Learning, C, Programming, Marketing, Event Management, Social Networking, Blogging, Technical Writing, HTML, Analysis, Community Outreach, Leadership, Photoshop, Instructional Design, Project Management, Adobe Creative Suite, Java, Web Design, Project Planning, Event Planning, Team Leadership, Computer Science, Program Management, Microsoft Office, OS X, Testing, Windows, WordPress, JavaScript, C++, Python, CSS, SQL, Databases
Education
University of Utah 2010 — 2014
Bachelor's Degree, Computer Science (EAE -Entertaining Arts & Engineering)
Coleman College 1997 — 1999
CIS, Computer Programming
University of Hawaii at Manoa 1981 — 1993
Architecture
NRG Energy October 2014 - Present
NRG Energy July 2012 - September 2014
NRG Energy July 2011 - July 2012
The Men's Wearhouse, Inc August 2010 - July 2011
Sogeti August 2010 - July 2011
Retail Concepts March 2007 - August 2010
TriVantage Pro Shop January 2006 - March 2007
USAA January 2005 - February 2006
Costello Inc. Civil Engineering November 2003 - December 2004
Printing-X-Press January 2001 - November 2003
Skills
SDLC, Visio, Business Analysis, Integration, E-commerce, Project Management, SharePoint, Marketing, Process Improvement, Business Intelligence, Analysis, Microsoft SQL Server, Data Warehousing, Testing, ETL, Customer Portal, Requirements Analysis, Project Planning, Software Documentation, Agile Methodologies, Business Process, MS Project, SQL, Enterprise Architecture, Product Development, Customer Segmentation..., Marketing Strategy, Social Media Marketing, Customer Acquisition, Customer Retention
Education
University of Houston, C.T. Bauer College of Business 2014 — 2016
Master of Business Administration (MBA), Global Energy Executive MBA
Project Management Institute (PMI) 2011 — 2011
PMP, Project Managment Professional
Slowtwitch 2006 — 2006
FIST Certification
University of Houston, C.T. Bauer College of Business 2000 — 2004
BBA, Management Information Systems
naval academy prep 1999 — 2000
St. Thomas 1995 — 1999
Y&L Consulting, Inc. February 2010 - September 2015
ISS Facility Services January 2014 - January 2015
Pearson North America June 2011 - February 2013
IBC Bank February 2010 - January 2011
Biodynamic Research Corp January 2008 - December 2009
USAA January 2003 - December 2007
OpenLink Financial February 2001 - October 2002
Norrell September 1997 - October 2001
Invesco January 1993 - October 1997
Skills
Gap Analysis, Software Project..., PMO, SDLC, Waterfall, Requirements Gathering, Agile Project Management, Software Development, Project Management, Business Process..., SharePoint, MS Project, Information Technology, Testing, User Acceptance Testing, Change Management, PMP, Process Improvement, Vendor Management, Management, Scrum, Enterprise Software, Project Portfolio..., Visio, Integration, IT Strategy, Business Analysis
Education
University of Houston, C.T. Bauer College of Business 1987 — 1992
BBA, Management Information Systems
Flagstar Bank July 2015 - Present
USAA January 2013 - June 2015
Skills
Mortgage Lending, Mortgage Underwriting, Banking, Credit, Credit Analysis, Underwriting, Mortgage Banking, Residential Mortgages, Loans, Loan Origination, Customer Service, Financial Analysis, Refinance, Finance, FHA
Education
University of Houston 2000 — 2006
Bachelors Of Science, Bachelor of Science
AIG January 2015 - Present
State Farm May 2014 - November 2014
None October 2010 - November 2014
Liberty Mutual Insurance February 2003 - October 2008
USAA January 2001 - February 2003
USAA February 2000 - January 2001
Skills
Fixed Annuities, Term Life Insurance, Sales, Strategic Planning, Disability Insurance, Universal Life, Indexed Annuities, Long Term Care Insurance, Wealth Accumulation, Wealth Preservation..., Retirement Plans
Education
University of the Incarnate Word 2001 — 2003
University of Louisiana at Monroe 1998 — 1999
Communications and Journalism
USAA May 2015 - Present
USAA May 2014 - Present
Wake Forest University June 2012 - May 2014
Under Armour May 2013 - August 2013
University of Virginia Development and Public Affairs April 2011 - June 2012
University of Virginia Athletics June 2009 - April 2011
University of Virginia Athletics February 2007 - June 2009
University of Idaho August 2006 - February 2007
Boise Hawks Minor League Baseball May 2005 - August 2006
Skills
Sports Marketing, Fundraising, Event Planning, Volunteer Management, Community Outreach, Facebook, Higher Education, Non-profits, SPSS, Event Management, Sports Management, Social Media, Public Speaking, Newsletters, Public Relations, Social Media Marketing, Media Relations, Editing, Data Analysis, Strategic Planning, Email Marketing, Marketing Strategy, Marketing Communications, Advertising, Photoshop, PowerPoint, Segmentation, Competitive Analysis
Education
Wake Forest University 2012 — 2014
Master of Business Administration (MBA), Marketing
University of Idaho 2002 — 2006
BS, Marketing
Art Institute of San Antonio December 2013 - Present
USAA September 2012 - June 2013
Wells Fargo Home Mortgage September 2010 - June 2012
Skills
Customer Service, Financial Analysis, Finance, Loans, Veterans Benefits, Federal Grants..., Federal & State..., Credit Analysis, Leadership, Employee Training, Negotiation, File Review, Financial Planning, Loan Origination, Organizational..., Independence, Communication, Learning Disabilities, Disabilities, Developmental..., Therapeutic Areas, Professional..., Leisure, Financial Services
Education
University of Iowa 2006 — 2010
Bachelor of Science (B.S.), Therapeutic Recreation/Recreational Therapy
Expedia, Inc. January 2014 - Present
Expedia, Inc. May 2013 - August 2013
USAA September 2012 - April 2013
MyBuys September 2012 - December 2012
University of Michigan School of Public Health January 2012 - September 2012
USAA June 2012 - August 2012
Clavis Sinica August 2011 - May 2012
Skills
Python, Data Analysis, Photoshop, PHP, Information Retrieval, MySQL, Algorithms, HTML, Microsoft Office, R, Vim, User Experience, Visio, Network Analysis, Text Mining, Scrum, Program Management, Data Visualization, Story Writing, Critical Thinking, JIRA
Education
University of Michigan 2011 — 2013
Master's degree, Information Analysis and Retrieval
University of Kentucky 2007 — 2011
Bachelor's degree, Computer Science, 3.77
USAA August 2015 - Present
USAA December 2013 - August 2015
USAA August 2010 - November 2013
USAA May 2005 - August 2010
American National Insurance 2004 - 2005
Skills
Management, Information Technology..., Operating Budgets, Capital Budgeting, Information Technology, Financial Accounting, SDLC, IT Management, IT Strategy, Requirements Analysis, Agile Methodologies, Disaster Recovery, IT Operations, Troubleshooting, Vendor Management, Project Management, Team Leadership, IT Service Management, Software Project..., Process Improvement, ITIL, Requirements Gathering, Analysis, Business Continuity, Waterfall, Scrum, Software Development, Business Analysis, Resource Management, Leadership, Integration, Project Portfolio...
Education
The University of Texas at San Antonio
Master of Business Administration (MBA), Management of Technology
University of Houston
Bachelor of Science (BS), Computer Science
The Coca-Cola Company June 2015 - Present
The Coca-Cola Company June 2014 - August 2014
The Institute of Life and Learning February 2012 - July 2013
USAA April 2010 - May 2013
Apple October 2009 - April 2010
Suncoast Schools FCU November 2006 - March 2010
Skills
Banking, Credit, Estate Planning, Financial Analysis, Investments, Series 7, Series 63, Series 65, Leadership
Education
University of Georgia - Terry College of Business 2013 — 2015
Master of Business Administration (MBA), Finance and Marketing
University of South Florida 2005 — 2007
Bachelor of Arts (BA), Psychology
USAA November 2010 - Present
USAA January 2009 - November 2010
T-Mobile February 2005 - January 2008
Capital One August 1999 - December 2004
Skills
Retirement Planning, Mutual Funds, Investments, Wealth Management, Asset Allocation, Series 7, Strategic Financial..., Investment Strategies, Financial Planning, Fixed Annuities, Financial Risk, Life Insurance, Leadership
Education
University of Florida 2015 — 2017
Business Administration and Management, General
Hillsborough Community College 2011 — 2013
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
CFB Interests, LLC Sr. Executive Assistant to the CEO and Board of Directors CoordinatorKinetic Concepts2003 - 2012
USAA Savings Bank 1999 - 2001
USAA 1994 - 1999
USAA 1991 - 1994
Skills
Staff Development, Organizational..., Strategic Planning, Public Speaking, Non-profits, Team Building, Leadership, Nonprofits, Management, Program Management, Project Management, Event Management, Budgets, Customer Service, Team Leadership
Education
University of Houston
USAA March 2015 - Present
USAA December 2012 - March 2015
IBM June 2012 - December 2012
USAA June 2006 - June 2012
Skills
Business Analysis, Agile Methodologies, Scrum, SQL, Java, Rational Team Concert, RequisitePro, Visio, iGrafx Flowcharter, SDLC, Requirements Analysis, Functional Requirements, Business Requirements, Requirements Management, Software Project..., Analysis
Education
University of Houston
Bachelor of Business Administration (BBA), Management Information Systems
Insight Global July 2015 - Present
USAA February 2011 - July 2015
USAA June 2006 - February 2011
Skills
Cisco IOS, Cisco Routers, Cisco Call Manager, DNS, BGP, OSPF, Firewalls, WAAS, Spanning Tree, MPLS, IPSec, OpenVPN, F5 BigIP, Cisco Nexus, Load Balancing, Bitcoin, Raspberry Pi, TCP/IP
Education
University of Houston 2002 — 2006
Bachelor of Business Administration (BBA), Management Information Systems and Services
First Community Credit Union October 2008 - Present
USAA January 2004 - December 2007
Skills
Accounting, Microsoft Excel, Account Reconciliation, Banking, Financial Analysis, Analysis, Bank Reconciliation, Auditing, General Ledger
Education
University of Houston 2014 — 2016
Accounting
Rackspace, the Open Cloud Company January 2014 - Present
USAA August 2011 - January 2014
FEDERAL HOME LOAN MORTGAGE CORPORATION October 2009 - August 2011
FEDERAL HOME LOAN MORTGAGE CORPORATION November 2008 - October 2009
FEDERAL HOME LOAN MORTGAGE CORPORATION May 2008 - November 2008
WACHOVIA CORPORATION January 2005 - April 2008
WACHOVIA CORPORATION November 2001 - January 2005
WACHOVIA CORPORATION June 2000 - November 2001
THE VANDAVEER GROUP, INC November 1996 - May 2000
SHELL OIL COMPANY July 1998 - April 1999
Skills
Employee Engagement, Talent Management, Performance Management, Succession Planning, Organizational..., Talent Acquisition, Employee Relations, Change Management, Leadership, Training, Program Management, Career Development, Organizational Design, Vendor Management, Leadership Development, Workshop Facilitation, Organizational..., Recruiting, Employee Training, Onboarding, Workforce Planning, Team Building, Consulting, Personnel Management, Human Resources, Process Improvement, Interviews, Applicant Tracking..., Strategy, Deferred Compensation
Education
The University of Texas at Austin
Bachelor of Arts (B.A.), Psychology
University of Houston
Ph.D, Industrial/Organizational Psychology
University of Houston
M.A, Industrial/Organizational Psychology
Sogeti February 2015 - Present
Sense Corp October 2013 - February 2015
Consumer Media Network July 2010 - October 2013
WhiteFence July 2007 - July 2010
USAA January 2006 - March 2007
Skills
SQL, Databases, Business Analysis, Analytics, Analysis, Microsoft Office, Unix, PL/SQL, Crystal Reports, Microsoft Excel, Oracle, Business Process, Programming, Software Development, Database Design, Web Analytics, QlikView, QlikView Development, Management Consulting, Business Intelligence, Reporting & Analysis, Dashboard, Data Analysis, ETL, Data Warehousing, Testing, Consulting
Education
University of Houston, C.T. Bauer College of Business 2000 — 2005
BBA, Managment Information Systems
East Texas Medical Center July 2013 - May 2014
USAA 1992 - 1997
Skills
Outlook, Microsoft Word, Customer Service, Microsoft Office, PowerPoint, Research, Editing, Public Relations, English, Event Planning, Strategic Planning, Social Media, Event Management, Windows, Teaching, Marketing Communications, Media Relations, Press Releases, Facebook, Cpr Certified, Healthcare, BLS, Marketing, CPR Certified
Education
Tyler Junior College 2012 — 2014
Associate's degree, Nursing
University of Houston
Journalism, Public Relations, Advertising, and Applied Communication
University of North Texas 1978 — 1981
USAA July 2013 - Present
Skills
Process Improvement, Call Centers, Series 7, Insurance, Retirement Planning, Wealth Management, Fixed Annuities, Risk Management, Management, Finance, Financial Services, Banking, Team Building, Financial Advisory, Estate Planning, Investments, Investment Strategies, Mutual Funds, Securities, Investment Advisory, Portfolio Management, Customer Service, Life Insurance, Strategy Execution, Sales Management, Financial Planning, FINRA, Coaching, Retirement, Project Portfolio..., Financial Analysis, Series 63, Series 24, Series 53
Education
University of Houston Law Center 1995 — 1998
JD
William & Mary 1991 — 1995
Bachelor of Arts
James W Steger CPA June 2006 - Present
JW Steger, CPA January 1991 - Present
SolomonEdwardsGroup 2010 - 2010
Cotter & Sons,Inc. September 2004 - May 2006
James W. Steger C.P.A January 2003 - January 2004
USAA September 1997 - August 2001
USAA January 1997 - January 2001
DEPARTMENT OF COMMERCE, STATE OF TEXAS January 1989 - January 1991
Skills
Tax, Budgets, CPA, Forensic Accounting, GAAP, Financial Analysis, Auditing, Accounting, Management, Due Diligence, Human Resources, Finance, Recruiting, Business Analysis, Training, Cash Flow, Financial Statements, Analysis, SEC filings, Cash Management, Financial Accounting, Financial Reporting, Internal Controls
Education
University of Houston, C.T. Bauer College of Business 1968 — 1971
BBA, Accounting
University of Houston
BBA, Accounting
University of Texas at San Antonio 2011 - September 2014
Clear Channel Communications 2010 - 2011
Accretive Solutions 2009 - 2010
Alamo Community College District 2007 - 2008
University of Texas Health Science Center at San Antonio 2001 - 2007
USAA 1998 - 2001
Renaissance Consulting 1997 - 1998
Valero Energy Corporation 1984 - 1997
Skills
Requirements Analysis, Analysis, ERP, PeopleSoft, Business Analysis, Visio, PMP, Software Project..., Business Process, Higher Education, Management, Project Management, Program Management, SDLC, Human Resources, Strategy, Change Management, Leadership, SharePoint, Management Consulting, MS Project, Software Development, Integration, Process Improvement, Business Process..., Business Intelligence, Requirements Gathering, Vendor Management, Databases, Software Documentation
Education
University of Houston-Victoria 1977 — 1979
BS
USAA April 2014 - Present
USAA July 2012 - April 2014
GEICO August 2010 - June 2012
State Farm Insurance May 2008 - August 2009
Skills
Analytics, SAS, Statistical Modeling, Data Analysis, Statistics, Predictive Modeling, Data Mining, Predictive Analytics, Quantitative Analytics, SQL, Logistic Regression, Linear Regression, Decision Trees, Business Analytics, R, Cluster Analysis, SPSS
Education
University of Illinois at Urbana-Champaign 2008 — 2010
MS, Statistics
University of Illinois at Urbana-Champaign 2004 — 2008
BS, Statistics
Waukegan High 2000 — 2004
USAA October 1999 - Present
Skills
Underwriting, Property & Casualty..., Insurance, Risk Management, Casualty, General Insurance, Liability, Claim, Commercial Insurance, Process Improvement, Claims Management, Legal Liability, Professional Liability, Business Analysis, Strategic Planning
Education
University of Georgia - Terry College of Business
GE January 2014 - Present
Landmark (Halliburton) February 2007 - December 2013
BMC Software April 2000 - February 2007
USAA August 1998 - April 2000
USAA January 1994 - August 1998
Unisys - Johnson Space Center April 1993 - January 1994
Browning-Ferris Industries (BFI) January 1991 - April 1993
Browning-Ferris Industries (BFI) October 1984 - December 1990
General Homes Corporation October 1982 - October 1984
Central Bank (Monroe, La) 1981 - 1982
Skills
Software Development, Enterprise Software, Storage, Disaster Recovery, Agile Methodologies, Product Management, Software Project..., Virtualization, IT Service Management, Unix, SaaS, Databases, Storage Area Networks, SAN, Solaris, AIX, Architecture, Architectures, Program Management, Software Engineering
Education
University of Houston 1982 — 1983
Computer Science
University of Louisiana at Monroe 1979 — 1982
Mathematics/Computer Science
Progressive Insurance January 2009 - May 2012
Nationwide Insurance March 2006 - November 2008
USAA August 2002 - May 2005
Bryn-Alan Studios March 1990 - September 2000
Bryn Alan 1990 - 2000
Education
University of South Florida 1987 — 1989
B.A.
University of Florida 1986 — 1988
Hillsborough Community College 1982 — 1986
USAA December 2007 - Present
CSC April 1997 - September 2007
DST Systems, Inc. October 1993 - April 1997
The Continuum Company September 1988 - October 1993
Education
University of Houston 1982 — 1988
Bachelor of Science (B.S.), Computer Engineering Technology
American Campus Communities February 2015 - Present
Sundog Coaching Group April 2013 - Present
Little Helping Hands April 2009 - Present
Adlucent July 2013 - February 2015
vcfo March 2013 - July 2013
Campus Advantage January 2009 - December 2012
FirstCare Health Plans November 2006 - September 2008
USAA December 2003 - November 2006
Verizon Communications June 1997 - November 2003
Skills
Change Management, HR Strategy, Organizational..., HR Solutions, Mergers, Executive Coaching, Recruitment/Retention, Process Improvement, Team Leadership, Organizational Design, Staff Management, Staff Development, Performance Management, HR Consulting, Labor Relations, Insurance, Coaching, Outsourcing, Workers Compensation, Employee Benefits, Compliance, Deferred Compensation, HRIS, Personnel Management, Executive Pay, Leadership, Mergers & Acquisitions, DISC, Strategic Planning, Business Strategy, Human Resources, Employee Relations, Management, Recruiting, Training, Compensation, HR Transformation, HRO, Telecommunications, Real Estate, Student Housing, Executive Compensation, Benefits Design, FLSA, Organizational Growth, Business Performance..., Sustainable Business..., Strategy, Leadership Development, Start-ups
Education
University of Illinois at Urbana-Champaign - College of Business
MBA, Human Resources & Marketing
University of Notre Dame
BBA - Mendoza School of Business, Marketing
Sysco February 2015 - Present
USAA July 2008 - October 2014
USAA March 2005 - December 2005
USAA April 2003 - February 2005
Towers Watson 2000 - 2003
Coopers & Lybrand 1994 - 2000
Watson Wyatt 1994 - 1995
Buck Consultants 1988 - 1993
Mercer 1985 - 1988
Skills
Employee Benefits, Benefits, Benefits Administration, Workforce Planning, Benefits Design, Retirement, Defined Benefit, COBRA, 401k, Workers Compensation, Health Insurance, Strategic Financial..., Actuarial Science, Incentive Programs, Insurance, Valuation, Pensions, Strategic Planning, Sales Compensation, Underwriting, Pension Administration, Vendor Management, Actuaries, ERISA, Retirement Plan..., Disability Insurance, Life Insurance, Actuarial Consulting, Human Resources, Analytics, Compensation Structures, PeopleSoft, Consulting, Personnel Management, Compensation & Benefit, Defined Contribution, Leadership, Management, Program Management
Education
University of Louisiana at Monroe 1982 — 1985
BS, Mathematics
Friendship Academy
Farmers Insurance 2008 - 2013
bristol west June 2006 - 2008
USAA 2001 - 2006
Education
University of Hartford
Bachelor of Science
University of Hartford
Bachelor of Science (B.S.)
Edelman Financial Services September 2014 - Present
USAA June 2010 - August 2014
ICMA-RC March 2002 - May 2010
Sovereign Financial Services, LLC 1999 - 2002
SunTrust Bank, Atlanta September 1997 - September 1999
Skills
Retirement Planning, Wealth, Certified Financial..., Registered Investment..., Investment Strategies
Education
University of Georgia - Terry College of Business 1991 — 1995
BBA, Risk Management and Insurance
Tax Advisory Services Group, LLC November 2014 - Present
Tax Advisory Services Group, LLC January 2013 - November 2014
Deloitte Tax LLP March 2010 - July 2012
Accenture June 2007 - January 2009
University of Houston Web Technologies January 2005 - May 2007
USAA 2006 - 2006
Holocaust Museum Houston June 2004 - August 2004
Skills
Microsoft SQL Server, SQL, Databases, Unix, JavaScript, Programming, Java, Systems Analysis, C#, C/C++, VB.NET, VBA, ZyTax 5, Process Improvement, PHP, MySQL, Motor Fuel Excise Tax, Downstream Oil & Gas, ETL, System Implementations, Custom Software..., Access
Education
University of Houston, C.T. Bauer College of Business 2004 — 2007
B.B.A., M.I.S.
University of Houston 1999 — 2007
B.S., Computer Science
USAA April 2015 - Present
Skills
Curriculum Design, Intelligence Analysis, Project Management, Strategic Planning, Delivering Technical..., Process Improvement, LMS Administration, Course Management, Learning Management..., Government, DoD, Training, Security Clearance, Army, Defense, Program Management, Military, Leadership Development, Intelligence, Information Assurance, National Security, Data Analysis, Counterterrorism, Air Force, Military Operations, Command, Military Experience, Instructor-led Training, Top Secret, Organizational..., Management Consulting, Operational Planning, Electronic Warfare, Strategy, Leadership, Analysis, Change Management, Coaching, Human Resources, Public Speaking
Education
St Mary's University 2012 — 2013
Master of Business Administration (MBA)
University of Oklahoma 2008 — 2011
MA, Human Relations
University of La Verne 2001 — 2004
B.A., Business
Vanguard August 2014 - Present
LearnVest, Inc. December 2013 - August 2014
USAA January 2003 - December 2013
Skills
Financial Planning, Retirement Planning, Investments, Insurance, Retirement, Wealth Management, Series 7, Annuities, Mutual Funds, Financial Advisory, Investment Advisory, Asset Allocation, Retirement Income..., Series 63, Personal Financial..., Investment Strategies, IRAs, Series 65, 401k, Certified Financial..., Estate Planning, 401k Rollovers, Personal Finance, College Savings Plans, Roth IRA
Education
University of Phoenix 1999 — 2002
MBA, Global Management
University of Hawaii at Manoa 1989 — 1993
BA, Liberal Studies
USAA July 2013 - Present
USAA March 2011 - July 2013
USAA January 2009 - March 2011
USAA September 2007 - January 2009
USAF March 2006 - June 2007
USAF January 2005 - March 2006
USAF October 2003 - January 2005
USAF January 2000 - October 2003
Skills
Leadership, Access, Program Management, Resource Management, Process Improvement, Cross-functional Team..., Risk Management, Operations Management, Project Management, Quality Assurance, Team Leadership, Analysis, Security Clearance, Project Planning, Six Sigma, Change Management, Team Building, Vendor Management, PMO, Management, Training, Testing, Strategy
Education
Western New England College 2001 — 2003
MBA, General Business Administration
University of Houston, C.T. Bauer College of Business 1994 — 1999
BBA, Management
Wells Fargo 2015 - Present
JPMorgan Chase 2013 - 2015
NFJ 2009 - 2010
USAA 2005 - 2009
Marsico Capital Management 2002 - 2004
Mellon Capital Management 2000 - 2002
Charles Schwab Investment Management Corp. 1997 - 2000
AT&T 1990 - 1994
Education
University of Florida - Fredric G. Levin College of Law 1994 — 1997
JD, with honors, Corporate Law
Alpha Facilities Solutions September 2009 - Present
USAA March 2006 - September 2009
USAA May 1998 - April 2007
Boeing 1982 - 1995
Education
University of Houston-Clear Lake 1992 — 1995
Master, Instructional Design
University of Massachusetts, Amherst 1978 — 1982
BS, Electrical Engineering
USAA June 2013 - Present
Lackland ISD August 2012 - June 2013
Virginia Beach City Public Schools August 2002 - August 2011
Skills
Curriculum Development, Instructional Technology, Professional..., Program Management, Collaboration, Teamwork, Educational Technology, Technology Integration, Video Conferencing, Media Relations, Microsoft Office, SharePoint, Communication Skills, Interpersonal Skill, Organization, Self Directed, Staff Development, Distance Learning, Classroom, Curriculum Design, Educational Leadership, Instructional Design, Public Speaking, Teaching
Education
University of Florida - Warrington College Of Business 1979 — 1983
Bachelor of Business Administration (BBA), Marketing
Citi August 2014 - Present
Metamorphosis Management and Booking May 2011 - Present
USAA August 2012 - August 2014
TD July 2008 - August 2012
Freeman Insurance and Financial Services January 2007 - May 2008
Skills
Microsoft Excel, Microsoft Office, Accounting, Access, QuickBooks, Microsoft Word, Customer Service, Accounts Payable, PowerPoint, Payroll, Windows, SQL, Leadership, Process Improvement, Human Resources
Education
University of Florida 2004 — 2007
Bachelor of Science (BS), Computer Science
Hillsborough Community College
Associate's degree, Computer Science
Janus Capital Group June 1996 - Present
USAA 1991 - 1996
Alexander Hamilton Life Insurance 1984 - 1989
Skills
Fixed Income, Mutual Funds, Series 7, Asset Allocation, Alternative Investments, Investments, Portfolio Management
Education
University of Illinois at Urbana-Champaign - College of Business 1991 — 1993
Wayne State University 1980 — 1984
BBA, Finance
Livonia Bentley High School 1977 — 1979
USAA July 1989 - Present
Education
University of Houston 1978 — 1983
Circuit of the Americas August 2012 - February 2013
USAA May 2000 - March 2011
Halliburton June 1980 - April 2000
Skills
Strategic Sourcing, Contract Negotiation, Cross-functional Team..., Procurement, Contract Management, Outsourcing, Management, Leadership, Supply Management, Sourcing, Project Planning, Negotiation, Change Management, Mergers & Acquisitions, Strategy, Vendor Management
Education
University of Houston
Business Technology, Business
Quest Diagnostics July 2013 - Present
VectorLearning February 2009 - May 2013
Eliant/HomeOwner HomeWork April 2007 - February 2009
The Hartford October 1998 - November 2006
USAA March 1986 - October 1998
Skills
Customer Service, Account Management, Strategic Partnerships, Strategy, E-Learning, Microsoft Office, Project Management, Microsoft CRM, Organization, Compliance, Quality Assurance, Strategic Planning, B2B, Key Performance..., Business Development, HR Policies, Claim, Negotiation, Vendor Management, Office Management, Small Business, Lead Generation, Email Marketing, SaaS, Marketing Communications, Building Relationships, Call Centers, Claims Management, Coaching, Customer Experience, Customer Retention, Insurance, Leadership, Learning Management..., Management, Marketing, New Business Development, Process Improvement, Property, Team Building, Team Leadership, Training
Education
University of Florida - Warrington College of Business Administration 1983 — 1985
B.S., Marketing
Okaloosa-Walton Junior College 1982 — 1983
Ft Walton Beach High School 1980 — 1982
State Farm June 2012 - Present
USAA May 2011 - August 2011
Hannover Life Reassurance Company of America June 2010 - August 2010
Education
University of Iowa 2008 — 2012
Friedkin Companies, Inc September 2013 - Present
Friedkin Companies, Inc. April 2012 - August 2013
USAA June 2006 - April 2012
Skills
Integration, Microsoft SQL Server, SQL, Oracle, Databases, XML, Java, Web Services, ETL, HTML, SOA, DB2, CSS, .NET, Data Modeling, Agile Methodologies, Windows Server, Unix, Software Development, Datastage, JavaScript, MongoDB, jQuery
Education
University of Houston, C.T. Bauer College of Business 2001 — 2006
BBA, MIS
Catholic Health Initiatives December 2009 - Present
JPMorgan Chase ( formerly WaMU) April 2008 - April 2009
Mutual of Enumclaw November 2003 - April 2008
Washington Mutual 2008 - 2008
Safeco Insurance October 2002 - November 2003
USAA November 1994 - April 2002
USAA April 1991 - November 1994
USAA September 1989 - April 1991
Safeco September 1984 - September 1989
Education
University of Idaho 1981 — 1983
MBA, Business
University of Idaho 1976 — 1978
BS, School of Agriculture - Entomology
USAA August 1993 - Present
Skills
Exercise Physiology, Health Promotion, Wellness Coaching, Fitness Training, Wellness, Fitness, Health Education, Personal Training
Education
University of Florida 1981 — 1985
Bachelor's Degree, Exercise Science
USAA August 2010 - Present
Wachovia November 2008 - July 2010
Education
University of Tampa
Master of Business Administration (MBA)
University of Florida - Warrington College Of Business
Bachelor's degree, Finance, General
Quotepal.com April 2014 - Present
(RDSA IT) Department Maricopa County September 2013 - February 2014
Arizona Department of Administration ADOA-ASET November 2007 - March 2013
City of Surprise Arizona January 2007 - August 2007
USAA July 2005 - June 2006
Skills
Access, Enterprise Software, Active Directory, Network Security, Firewalls, Disaster Recovery, DNS, Windows Server, Servers, IT Management, Red Hat Linux, Security, Windows, ITIL, SharePoint, Technical Support, Networking, Windows XP, Troubleshooting, Operating Systems, Help Desk Support, Windows 7, IT Operations, Printers
Education
Executive Training Solutions 2010 — 2010
MCAS/MOS
University of Houston
Houston Community College Courses in Data Communications/Networks
USAA Residential Sales Manager
Skills
Contract Negotiation, Vendor Management, Program Management, Process Improvement, Risk Management, Procurement, Third Party Vendor..., Vendor Contracts, Vendor Relationships, Contractual Agreements
Education
University of Houston-Downtown 1987 — 1991
BS, CIS
Wharton County Junior College 1973 — 1975
AA, Bus
LPL Financial January 2013 - June 2013
USAA March 2010 - May 2012
First Command Financial Services January 2010 - March 2010
GEC Marketing, Inc. January 1990 - December 2009
Skills
Retirement Planning, Wealth Management, Strategic Financial..., Investments, Mutual Funds, Retirement, Asset Allocation, Estate Planning, Insurance, Asset Management, Certified Divorce..., College Savings Plans, Collaboration, Retirement Savings, Financial Goals, Women Owned Business, NAWBO Member
Education
University of Portland 2007 — 2008
Certificate, Executive Certificate of Financial Planning
University of Houston
BBA, Marketing
USAA June 2013 - Present
Sprint May 2001 - September 2012
The Buckle 1998 - 2001
Skills
CDMA, Telecommunications, Customer Satisfaction, Wireless, Account Management, Mobile Devices, Call Centers, Management, Customer Retention, VoIP, Sales, Direct Sales, Customer Experience, Customer Service, Leadership, Sales Management, Training, Sales Process
Education
University of Indianapolis 1997 — 2002
B.A., Electronic Media
USAA January 2013 - Present
USAA January 2012 - Present
USAA May 2010 - December 2011
USAA July 2008 - May 2010
Skills
Mobile Devices, Mobile Applications, Android, iPhone, Leadership, Data Center, iPad, Operating Systems, Strategic Planning, Banking, Hardware, Risk Management, Process Improvement, Vendor Management
Education
University of Texas Online MBA 2003 — 2011
MBA, Finance, A
University of Illinois at Urbana-Champaign 1990 — 1994
Bachelor of Science (BS), Electrical and Electronics Engineering, B
Reinsurance Group of America, Incorporated August 2015 - Present
USAA September 2000 - July 2015
Allstate Financial 1987 - 2000
Skills
Actuarial, Annuities, Enterprise Risk..., Insurance, Risk Management, Pricing, Risk, Reinsurance, Underwriting, Financial Modeling, Financial Analysis, Actuarial Science, Financial Risk, Strategic Financial..., Executive Management, Financial Services, Fixed Annuities, Life Insurance, Leadership, Financial Planning
Education
University of Illinois at Urbana-Champaign 1983 — 1987
BS, Math and Finance
University of Illinois at Urbana-Champaign 1983 — 1987
Sysco March 2015 - Present
Halliburton August 2014 - March 2015
Halliburton June 2013 - August 2014
Catapult Systems May 2012 - June 2013
SMBology, Inc May 2011 - May 2012
USAA March 2008 - May 2011
USAA June 2005 - March 2008
USAA June 2005 - March 2008
Skills
Project Management, MS Project, Project Planning, Business Process, Software Project..., SharePoint, Management, Leadership, XML, Project Coordination, ASP.NET, Microsoft Project, Business Analysis, JavaScript, Program Management, Scope Management, Windows Server, Risk Management, Scrum, Agile Project Management, Requirements Gathering, Visio, Software Documentation
Education
University of Houston 2000 — 2005
Bachelor of Science, Computer Engineering
USAA January 2006 - Present
Skills
Red Hat Linux, WebSphere Application..., AIX, Unix, Solaris
Education
University of Houston
Management Information Systems
USAA September 2011 - Present
University of Illinois August 2010 - December 2010
University of Illinois January 2010 - December 2010
Field Museum June 2008 - August 2008
Education
University of Illinois at Urbana-Champaign 2008 — 2011
Bachelor of Science, Actuarial Science
University of Illinois at Urbana-Champaign 2008 — 2011
Bachelor of Science, Actuarial Science
Currently Retired July 2009 - 2012
USAA April 1976 - April 2000
Skills
Microsoft Excel, Claims Management, Public Speaking, Property & Casualty..., Negotiation, Claim, Team Building, Insurance, Customer Service, Strategic Planning, Process Improvement, Microsoft Office, Liability, Budgets, Microsoft Word, Project Planning, Operations Management, Project Management, Outlook, Call Centers, Training, Program Management, Leadership, Performance Management, Leadership Development, Contract Negotiation, Executive Management, Risk Management, Organizational..., Coaching, Management, Contract Management, Casualty, Legal Liability, Workers Compensation, Change Management, General Insurance, Professional Liability, Commercial Insurance, Commercial Lines, Large Loss, Underwriting, Insurance Adjusting, Umbrella Insurance, Retirement, Reinsurance
Education
University of Houston
Perficient October 2011 - Present
Self Employed July 1999 - October 2011
Reliant Energy May 2007 - January 2009
USAA June 2007 - December 2007
Skills
Business Intelligence
Education
University of Houston 1990 — 1995
Bachelor of Fine Arts (B.F.A.), Fine and Studio Arts
USAA September 2014 - Present
Carenet Healthcare Services May 2011 - Present
Medical Technologies August 2009 - March 2010
ValPak of South Puget Sound October 2008 - March 2009
Comcast June 2000 - May 2008
St Joseph Home Health Care Services January 1991 - April 1994
Skills
Sales Management, Account Management, Consultative Selling, New Business Development, Customer Relations, Public Speaking, Customer Service, Problem Solving, Selling, Cold Calling, Sales Support, Writing, Microsoft Office, PowerPoint, Mentoring, Coaching, Team Building, Event Planning, Word, Outlook, Excel, Territory, Health, Creative Problem Solving
Education
University of Houston
BA, English
Zurich Small Business October 2010 - Present
USAA February 1995 - June 2010
USAA January 2008 - May 2010
Education
University of St. Thomas (TX) 1982 — 1983
Bachelor of Arts (B.A.), Political Science and Government
University of Houston
USAA December 2009 - February 2011
Skills
Client Rapport, Critical Thinking, Sales Process, Development Of..., Accurate Record Keeping, Inventory Control
Education
University of Houston
Bachelor of Business Administration (B.B.A.), International Business
GoDaddy July 2013 - Present
USAA January 2006 - July 2013
McKesson April 2005 - January 2006
May Department Stores November 2003 - April 2005
May Department Stores November 2001 - November 2003
May Department Stores September 2001 - November 2001
May Department Stores June 1999 - September 2001
Wells Fargo September 1998 - June 1999
Skills
Call Centers, Cross-functional Team..., Forecasting, Six Sigma, Management, Analysis, Budgets, Workforce Management, ERP, Payroll, Employee Engagement, Process Scheduler, Process Improvement, Vendor Management, Banking, Coaching, Sales, Customer Service, Operations Management, Business Process..., Customer Satisfaction, Team Management, Executive Management, Team Building, Risk Management, Credit, Change Management
Education
Western International University 2010 — 2012
Master of Business Administration (MBA), Management, 4.0
University of Iowa 1994 — 1998
B.B.A, Finance
UPS Supply Chain Solutions November 2013 - January 2014
USAA May 2013 - July 2013
People's Trust Federal Credit Union June 2008 - March 2013
People's Trust Federal Credit Union June 2005 - February 2008
Bank of America June 2000 - June 2005
Skills
Leadership, Finance, Risk Management, Loans, Analysis, Call Centers, Accounting, Banking, Customer Service, Financial Services
Education
University of Houston-Downtown 2002 — 2003
Bachelor of Business Administration (BBA)
crosby
USAA Lead Programmer/AnalystSTATE FARM INSURANCE COSJanuary 1983 - January 1990
Skills
PL/1, Visual Basic,...
Education
University of Illinois at Urbana-Champaign 1979 — 1981
Master of Education (M.Ed.) Counseling Psychology, Counseling Psychology
St.Louis University in St. Louis MO 1968 — 1969
Bachelor’s Degree, Psychology
Control Data Institute at St. Louis University
Certificate in Information Technology, Information Technology, A+
Frost Bank June 2008 - Present
USAA October 2005 - August 2006
Education
University of Houston-Downtown
Bacholars in Business Administration, Finance, General
Charles Schwab March 2014 - Present
USAA July 2010 - February 2014
T. Rowe Price March 2010 - July 2010
PwC May 2008 - February 2010
TIAA-CREF June 1998 - March 2008
Vanguard July 1997 - May 1998
Education
University of Illinois at Urbana-Champaign 1987 — 1991
Bachelor of Arts (BA), Philosophy