USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
Association of Military Banks of America (AMBA) August 2015 - Present
USAA October 2014 - Present
USAA December 2013 - October 2014
Capital One July 2011 - November 2013
Capital One August 2009 - June 2011
Capital One November 2006 - July 2009
Capital One May 2005 - October 2006
Capital One August 2004 - April 2005
Capital One August 2001 - July 2004
Capital One June 2000 - July 2001
Skills
Executive Management, Operations Management, Strategic Planning, Change Management, Analytics, Financial Analysis, Process Improvement, Banking, Acquisition Integration, IT Strategy, Managerial Finance, Strategic Financial..., Operational Risk..., Business Analysis, Call Centers, Financial Risk, Management Consulting, Business Intelligence, Finance, Leadership, Financial Services, Forecasting, Management, Performance Management, Business Transformation, Integration, Team Management, Project Management, Business Process..., Portfolio Management, Credit Cards
Education
University of North Carolina at Chapel Hill
BA, Economics, History
Epic Health Services, Inc. April 2015 - Present
Epic Health Services, Inc. December 2012 - Present
Epic Health Services, Inc. December 2013 - May 2014
Epic Health Services, Inc. December 2012 - May 2014
USAA June 2012 - December 2012
Clear Choice Home Medical Equipment March 2011 - December 2011
Praxair Healthcare Services June 2010 - March 2011
Apria Healthcare September 2009 - June 2010
Outback Steakhouse May 2006 - September 2009
Breakthrough Collaborative September 2008 - May 2009
Skills
Microsoft Office, Customer Service, Sales, Outlook, Microsoft Word, PowerPoint, Microsoft Excel, Marketing, Health Insurance, Durable Medical..., Data Entry, Medical Terminology, Time Management, Phone Etiquette, Healthcare, Property & Casualty..., Payroll, Coordinating Schedules, Labor Control, Hiring Personnel, Interviews, Home Health Agencies, Pediatric Nursing, Client Service Oriented, Manage Client..., Human Resources, Customer Satisfaction, Leadership
Education
University of North Texas 2004 — 2009
Bachelor of Arts, Psychology
Dykema Cox Smith September 2014 - Present
Cox Smith Matthews Incorporated July 2013 - August 2013
USAA May 2013 - June 2013
The Honorable Judge Larry Noll, 408th District Court July 2012 - August 2012
Texas RioGrande Legal Aid May 2012 - July 2012
University of Notre Dame August 2010 - May 2011
Federal Home Loan Bank of Cincinnati May 2010 - December 2010
Champlin Architecture June 2009 - August 2009
Skills
Courts, Legal Issues, Research
Education
Vanderbilt University Law School 2011 — 2014
Doctor of Law (J.D.)
University of Notre Dame 2007 — 2011
Bachelors of Business Administration, Accounting, Political Science
University of Notre Dame - Mendoza College of Business 2007 — 2011
Bachelor's Degree, Accounting
USAA March 2014 - Present
USAA March 2013 - March 2014
Citibank January 2012 - March 2013
Wells Fargo Retail Finance May 2011 - January 2012
Experian Consumer Direct March 2009 - April 2011
Aegis Mortgage Corporation 2004 - 2005
Skills
Finance, Credit, Refinance, Mortgage Lending, Loan Origination, Banking, Loans, Credit Analysis, Financial Analysis, Mortgage Banking, Portfolio Management, Credit Risk, Strategic Financial..., Consumer Lending, Financial Services
Education
University of Nevada-Las Vegas 1994 — 1997
B.S., Finance
USAA June 2015 - Present
University of North Texas February 2011 - May 2015
USAA May 2014 - August 2014
Masquerade Fundraising February 2008 - January 2011
American Pacific Resources April 2007 - February 2008
Apple 2006 - 2007
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Windows, IT Solutions, Programming, Microsoft Office, Sales, Engineering, Mac OS, Customer Support, Active Directory, Windows 7, General Awesomeness, Hardware, Networking, Operating Systems, VHDL, IBM Rational Rhapsody, SPICE, LTSpice, Pspice, Xilinx ISE, OS X, Help Desk Support, Wireless Networking, Windows XP, Printers, Technical Support, Remote Desktop, Troubleshooting, Desktop Computers, Microsoft Exchange, VPN, iPhone, iOS, TCP/IP, Citrix, VMware, Visual Basic, Laptops, Mac
Education
University of North Texas 2010 — 2015
Bachelor of Science (BS), Computer Engineering
Ent Federal Credit Union December 2014 - Present
Trax Constuction October 2014 - November 2014
Time Warner Cable July 2013 - July 2014
USAA May 2011 - July 2013
barclaycard November 2009 - April 2011
Skills
Property claims, Telecommunications, Banking, Contract Management, Technical Support, Sales, Customer Service, Customer Retention, Data Entry, Event Planning
Education
University of Northern Colorado 2001 — 2006
Bachelor of Arts (B.A.), Journalism
USAA July 2015 - Present
Day Break Venture LLC September 2014 - July 2015
USAA June 2014 - August 2014
Intouch Credit Union December 2009 - May 2014
Intouch Credit Union December 2008 - November 2010
Texans Credit Union January 2008 - January 2009
Chick-fil-A January 2003 - January 2008
Skills
Loans, Banking, Management, Leadership, Sales, Finance, Customer Service, Marketing, Team Management, Insurance, Accounting, Teamwork, Software Documentation, Process Improvement, Training, Business Development, Team Building, Troubleshooting, Microsoft Office
Education
University of North Texas 2011 — 2015
Bachelor of Applied Science (BASc), Business Computer information System
CCCCD
USAA June 2014 - Present
The Local Circuit September 2011 - June 2014
Univeristy of North Texas - CLEAR Department 2010 - 2011
Skills
Network Security, Network Administration, Computer Repair, Technical Support, Networking, Wireless Networking, Computer Security, Java, Programming, Android, Linux, Laptops, Help Desk Support, Computer Hardware, Bitcoin, Cryptocurrency, Wicket, Rational Team Concert, IBM Rational Tools, Rational Software..., Software Development, blockchain, Gliffy, Confluence, Agile Methodologies, FinTech, Ethereum, Solidity
Education
University of North Texas 2010 — 2014
Bachelor of Science (B.S.), Computer Science
Cigna Health and Fitness SpecialistKambeitz Chiropractic, Health & Wellness Center P.C.2013 - 2015
The Oxford Club and Spa 2013 - 2015
Poudre Valley Health System 2012 - 2013
USAA 2012 - August 2012
The Runner's Flat May 2011 - May 2012
Skills
Fitness Assessment, Fitness Programming, Personal Training, Group Exercise..., Personality, Enthusiast, Recreation Planning, Outdoor Recreation, Athletics, Fitness, Sports, Exercise Physiology, Strength Training, Sports Nutrition, Strength & Conditioning, Weight Training, Fitness Training, Public Speaking, Fitness Instruction, Nutrition, Group Exercise, Wellness
Education
University of Northern Iowa 2007 — 2012
Bachelor's Degree, Sport Psychology; Exercise Science, Graduate
GMG High School 2004 — 2007
Osborne Partners Capital Management May 2013 - Present
USAA May 2011 - April 2013
Skills
Wealth Management, Financial Services, Financial Planning, Investment Advisory, Investment Management, Certified Financial...
Education
University of Oregon 1985 — 1989
BA, Economics
USAA September 1991 - Present
Skills
Employee Relations, Performance Management, Change Management, Human Resources, Workforce Planning, Process Improvement, Succession Planning, Call Center, Leadership, Conflict Resolution, Employee Engagement, Talent Acquisition, Deferred Compensation, Personnel Management, Strategy, Recruiting, Employee Benefits, Management, Insurance, Call Centers, Training, Staff Development, Talent Management, Leadership Development, Onboarding, Payroll, College Recruiting, Organizational...
Education
University of Northern Colorado 1977 — 1981
BA, Human Relations
USAA February 2011 - November 2013
USAA February 2009 - February 2011
USAA October 2006 - February 2009
USAA June 2005 - September 2006
USAA March 1998 - June 2005
USAA December 1994 - March 1998
USAA May 1988 - December 1994
The University of Texas at San Antonio February 1988 - April 1988
Skills
PeopleSoft, Insurance, Banking, Training, Customer Service, Training Facilitation, Career Counseling, Communication, Leadership, Project Management, Collaboration, Policy, Training Delivery, Management
Education
University of the Incarnate Word 1992 — 1994
MBA, Business Administration and Management, General
University of North Texas 1983 — 1987
Bachelor's degree, Communication and Media Studies
The Hartford May 2005 - Present
ADA of New Mexico 2004 - 2005
USAA 1997 - 2004
Skills
Automobile damage..., Recreational vehicle..., Claim negotiating and..., Supervisory Experience, Catastrophe duty, Commitment to great..., Excellent communication...
Education
Richardson High School
HS Diploma
University of North Texas
BBA, Accounting
YES Prep Public Schools June 2014 - Present
Boys and Girls Clubs of America June 2013 - Present
Black Child Development Institute August 2012 - Present
Murphey Traditional Academy May 2013 - July 2013
USAA June 2012 - August 2012
Freedom School Partners May 2011 - August 2011
Skills
Teaching, Tutoring, Community Outreach, Non-profits, Loans, Public Speaking, Event Planning, Servant Leadership, Research, Public Relations, Social Media, Editing, Microsoft Office, Qualitative Research, Higher Education, Customer Service, Newsletters, Volunteer Management, Strategic Planning, Grant Writing, Analysis, Fundraising, Nonprofits, PowerPoint, Program Development, Social Networking, Spanish
Education
University of North Carolina at Greensboro 2010 — 2014
English Language and Literature, General
Tartu Ülikool 2012 — 2012
Microsoft February 2015 - Present
AT&T May 2014 - February 2015
USAA December 2012 - April 2014
Deloitte July 2012 - December 2012
Copper Mobile, Inc. December 2011 - June 2012
University of North Texas August 2010 - January 2012
Nectar online media May 2011 - September 2011
Skills
Java, Python, Perl, PHP, Node.js, Scala, Swift, Android Development, PhoneGap, AngularJS, RTC, Agile & Waterfall..., Windows Azure, Google App Engine, Drupal, WordPress, MongoDB, Social Media, Social Services, HTML5, Natural Language..., SQL
Education
University of North Texas 2011 — 2012
Master's degree, Computer Science, 3.8
University of North Texas September 2014 - Present
USAA June 2014 - August 2014
Education
University of North Texas 2012 — 2014
USAA June 2014 - Present
Apple 2013 - 2014
UNT G-Force August 2011 - August 2013
Skills
JavaScript, HTML, CSS, Linux, Software Development, Programming, Java, C++, SQL
Education
University of North Texas 2009 — 2014
BS, Computer Science
MakeUseOf.com February 2014 - Present
MakeUseOf.com March 2011 - Present
USAA June 2015 - August 2015
Skills
Blogging, WordPress, Creative Writing, Journalism, Freelance Writing, Proofreading, Social Media, Social Networking, Research, Technical Writing, Web Content, Content Writing, Public Relations, Online Marketing, HTML, Photography, Video Editing, Photoshop, Programming, C++, Java
Education
University of North Texas 2012 — 2016
Bachelor’s Degree, Computer Science
Melissa High School 2008 — 2012
USAA Mathematics TeacherPauline Memorial Catholic SchoolAugust 2009 - November 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML
Education
University of North Texas
Bachelor of Science (BS), Education
AT&T June 2014 - Present
AT&T March 2012 - June 2014
AT&T June 2011 - March 2012
AT&T September 2009 - June 2011
AT&T November 2007 - September 2009
AT&T October 2004 - November 2007
AT&T March 2002 - October 2004
AT&T September 2000 - March 2002
USAA June 1998 - August 2000
Education
University of Notre Dame 1994 — 1998
BA, English, Computer Applications
University of the Incarnate Word 2001 — 2003
MBA
UnitedHealth Group October 2014 - Present
Thrivent Financial 2014 - October 2014
USAA July 2012 - October 2013
JP Morgan Chase February 2008 - July 2012
Skills
Banking, Financial Services, Business Analysis, Credit, Business Requirements, Requirements Gathering, Credit Cards, Financial Analysis, Asset allocation, Retirement strategies, Retirement accumulation..., Retirement distribution..., Investment strategies, Risk management, Education funding, Legacy strategies, Estate strategies, Charitable strategies
Education
University of North Texas
Peyton Resource Group December 2014 - July 2015
USAA September 2014 - November 2014
Comerica Bank March 2013 - August 2014
Chase Bank March 2006 - November 2012
Skills
Talent Acquisition, Accounts Receivable, Payroll, Banking, Training, Leadership, Customer Satisfaction, Customer Service, Portfolio Management, Management, Leadership Development, Organizational..., Team Building, Recruiting, Sourcing, Interviewing Skills, Onboarding, Microsoft Office, Taleo, OASIS, Ariba, MaxHire, Office Administration, Process Improvement, Analysis, Time Management, Sales, Sales Management, Inventory Management, Event Planning, Financial Analysis, Risk Management, Financial Services
Education
University of North Texas 2004 — 2008
BAS, Organizational Development
Amazon November 2014 - Present
Rackspace, the Open Cloud Company October 2013 - October 2014
Rackspace, the Open Cloud Company February 2013 - October 2013
Rackspace, the Open Cloud Company June 2012 - February 2013
Rackspace, the Open Cloud Company August 2011 - June 2012
Rackspace, the Open Cloud Company June 2010 - September 2010
USAA September 2004 - September 2009
Skills
Product Management, OpenStack Object..., Cloud Computing, Business Analysis, Business Intelligence, Cross-functional Team..., Agile Methodologies
Education
University of Pennsylvania - The Wharton School 2009 — 2011
MBA, Finance
University of North Texas 1999 — 2004
Bachelor of Science, Computer Science, Minors: Mathematics, English
Spectranetics February 2015 - Present
USAA November 2013 - February 2015
Nature's Herbs May 2011 - December 2013
Life Bible Study October 2011 - October 2013
OfficeTeam March 2011 - October 2011
Time Warner Cable January 2011 - May 2011
Xerox Business Services February 2010 - September 2010
UNC Connection September 2007 - January 2009
Skills
Computer Proficiency, Customer Service, Creative Writing, Copy Editing, Training, Editing, Sales, Microsoft Office, Social Media, Team Building
Education
University of Northern Colorado 2006 — 2008
Liberty High School 2002 — 2006
USAA July 2012 - Present
University of New Orleans August 2009 - May 2012
Illinois Department of Transportation June 2011 - August 2011
Tulane University January 2011 - May 2011
Hilton Garden Inn February 2007 - October 2009
J. P May 2006 - August 2006
Skills
MATLAB, C++, Microsoft Office, Multisim, Visio, Microsoft Excel, Physics, AutoCAD, Mathematica, Programming, Microsoft Word, Visual Basic, Java, Labview, Linux, C, Engineering, Electrical Engineering, Matlab
Education
University of New Orleans 2009 — 2012
B.S., Electrical Engineering
Xavier University of Louisiana 2004 — 2009
B.S., Physics
USAA 2012 - Present
Sterling 2012 - 2012
Farmer's 2011 - 2012
Cartus Real Estate 2008 - 2012
Century 21 Mike Bowman - Sharon Hodnett 2007 - 2008
Boutique 2005 - 2007
David Winans GMAC Real Estate 2003 - 2006
Coldwell Banker 2000 - 2003
Skills
Real Estate Transactions, Contract Negotiation, Real Estate, Relocation, Sales, Sellers, Direct Sales, Foreclosures, New Home Sales, Investment Properties, Residential Homes, Short Sales, Insurance, Consultive Sales, Relational Sales, Consignment Business, Event Planning, Marketing, Entrepreneurship
Education
University of North Texas
Bachelor’s Degree, Marketing
USAA June 2015 - Present
Federal Reserve Bank of Dallas February 2015 - June 2015
Federal Reserve Bank of Dallas March 2013 - February 2015
Federal Reserve Bank of Kansas City May 2011 - March 2013
Student and Foundation Fund August 2010 - May 2011
Ent Federal Credit Union May 2008 - August 2008
Skills
Microsoft Excel, Access, PowerPoint, Bloomberg, Visio, Projects, Microsoft Office, Finance, Investments, Forecasting, Valuation, Financial Analysis, Banking, Financial Modeling, Accounting, Liquidity Management, Interest Rate Risk..., Credit Analysis, Credit Risk, Analysis, Loans, Fixed Income, Credit, Portfolio Management
Education
Creighton University 2013 — 2015
Master of Science (MS), Security Analysis and Portfolio Management, Current GPA: 4.0
University of Northern Colorado 2007 — 2011
Bachelors, Finance, GPA: 4.0
USAA May 2015 - Present
USAA August 2013 - Present
The Social Llama August 2013 - Present
Ikamva Labantu June 2013 - August 2013
Sears Holdings Corporation May 2012 - August 2012
Dynasty Band Instruments August 2011 - August 2012
Freelance Music Instruction September 2002 - December 2011
Pro-Mark Drumsticks March 2008 - June 2011
Safari Texas Ballroom January 2010 - May 2011
Lone Star Percussion January 2008 - March 2008
Skills
Non-profits, Microsoft Excel, Access, Percussion, Music, Event Planning, Social Media, Social Media Marketing, Event Management, Public Speaking, PowerPoint, Microsoft Office, Photography, Strategic Planning, Marketing, Project Management, Public Relations, Fundraising, Marketing Communications, Nonprofits, Strategy, Sales, Digital Marketing, Leadership, Photoshop, Customer Service
Education
University of Notre Dame 2011 — 2013
MBA, Marketing
University of North Texas 2002 — 2007
Bachelor of Music2002, Music Education, Percussion
Olympia Elementary School 1993 — 1996
USAA October 2014 - Present
Caliber Funding / Caliber Home Loans January 2013 - Present
Nationstar Mortgage August 2010 - September 2012
Skills
Loans
Education
University of North Texas 2004 — 2008
Real Estate, Finance
The Home Depot August 2014 - Present
USAA August 2013 - June 2014
Skills
Java, Java Enterprise Edition, MySQL, C++, JDBC, HTML, Hibernate 3.1, Struts, Servlets, JSP, C#, Oracle PL/SQL..., XML, Teamwork, Eclipse, JavaScript, Python, Unix, Tomcat, Web Services, OOP, Websphere, SOAP, Core Java, NetBeans, Design Patterns, Swing, Test Driven Development, Visual Studio, JavaSE, UML, J2EE Application..., Oracle, JUnit, Linux
Education
North Georgia College and State University 2008 — 2010
Bachelor of Science (B.S.), Computer Science
Gainesville State College 2005 — 2008
Associate of Science (A.S.), Computer Science
North Forsyth High School 2000 — 2004
High School Diploma
UNC Student Stores Pharmacy September 2015 - Present
Triangle Pharmacy January 2014 - August 2015
CVS Health October 2013 - January 2014
University of North Carolina at Chapel Hill August 2009 - May 2013
USAA January 2004 - August 2005
USAA September 2002 - January 2004
Skills
Medication Therapy..., Pharmacists, Patient Counseling, Pharmacy, Compounding, Immunization, Community Pharmacy, Pharmacy Practice, Medication..., Hospital Pharmacy, Pharmacology, Pharmacokinetics, Certified Immunizer, Diabetes, Clinical Pharmacy
Education
University of North Carolina at Chapel Hill 2009 — 2013
Doctor of Pharmacy (Pharm.D.), Pharmacy
University of South Florida
BancorpSouth August 2012 - Present
Ouachita Independent Bank February 2007 - August 2012
TIB Bank April 2004 - February 2007
Spottswood Companies, Inc. September 2003 - April 2004
Sales Solutions International March 2001 - August 2003
USAA February 1992 - March 2001
Coutret & Associates July 1990 - February 1992
Union Bank of California December 1985 - July 1990
Texas Commerce Bank March 1985 - December 1985
First City National Bank June 1982 - December 1985
Skills
Credit Analysis, Banking, Commercial Lending, Commercial Banking, Loans, Credit, Small Business Lending, Credit Risk, Portfolio Management, Financial Analysis, New Business Development, Commercial Mortgages, Lines Of Credit, Underwriting, Deposits, Cash Management, Risk Management, SBA
Education
University of Oklahoma 1978 — 1982
BBA, Finance
CSAA Insurance Group, a AAA Insurer February 2007 - Present
AAA Northern California, Nevada & Utah Insurance Exchange 2007 - Present
USAA November 1986 - April 2006
Skills
Blended Learning, Training, Instructor-led Training, ADDIE, E-Learning, Training Delivery, Technical Training, Adult Education, Hands-on Training, Learning Management..., Learning Management, Instructional Design
Education
University of Northern Colorado 1978 — 1982
Bachelor of Arts (BA), Early Childhood Education and Teaching
Pronto Holdco, LLC October 2014 - Present
Insight Services Group, Inc. January 2014 - Present
ABRA Auto Body & Glass December 2011 - Present
Triage Management 2011 - Present
Enservio, Inc July 2010 - Present
Wenonah Consulting, LLC October 2009 - Present
Triserv Alliance LLC February 2008 - October 2009
USAA November 1999 - January 2008
GEFA June 1996 - November 1999
Prudential Insurance June 1974 - June 1996
Skills
Claims, Insurance, Property & Casualty..., Vendor Management, Team Building, Litigation Management, Strategic Planning, Change Management, Executive Management, Six Sigma, Operations Management, Coaching, Claim, Strategy, Business Process..., Leadership, Process Improvement, Claims Management, Analysis, Management, Call Centers, Training, Employee Benefits, Project Planning, Workers Compensation, Liability, Policy, Performance Management, Risk Management, Human Resources, Program Management, Marketing, General Insurance, Contract Negotiation, Budgets, Organizational..., Leadership Development, Business Analysis, Healthcare, Commercial Insurance, Underwriting, Commercial Lines, Start-ups, Business Strategy, Cross-functional Team..., CRM, Mergers & Acquisitions, Management Consulting, New Business Development, Business Planning
Education
St. Bernard College 1967 — 1971
BA, Education
University of Pennsylvania - The Wharton School
continuing education
University of Virginia Darden School of Business
continuing education
USAA November 2011 - Present
Accenture November 2006 - November 2011
Education
University of North Texas
Bachelor of Science, Business Computer Information Systems
USAA July 2013 - Present
John Robertson Copywriter January 2008 - Present
Westec Intelligent Surveillance August 2011 - July 2013
Select Comfort May 2011 - July 2011
Office Max April 2009 - May 2011
Red Ventures July 2008 - February 2009
Bankston Chevrolet April 2008 - July 2008
Whitehall Jewelers August 2006 - March 2008
Jared, The Galleria of Jewelry June 2000 - July 2006
Friedmans Jewelers April 2000 - June 2000
Skills
Inventory Management, Copywriting, Coaching, Recruiter, Still Photographer, Retail Management, Sales Management, Inside Sales, Call Center, Microsoft Office, Microsoft Windows 98, Windows 7, Mac OS X, Inkjet Printers, Laser Printers, Profit & Loss..., Customer Service, Customer Satisfaction, Sales Skills Training, Leadership, Sales, Marketing, Retail, OS X, Call Centers, Photographers, Recruiting, Operations Management, Selling Skills, Management, Project Planning, Inkjet, Training, Forecasting, Store Management, Account Management, Social Networking, Public Speaking, Budgets, Employee Training, Jewelry, Marketing Strategy, Loss Prevention, Sales Operations, Team Building, Strategic Planning, Social Media Marketing, Team Leadership, Event Management, Social Media
Education
Rochester Institute of Technology (advanced) 1980 — 1980
Advanced Navy School, Photo Chemical Quality Control
US Naval Schools of Photography 1978 — 1979
Photography, Photography
North Texas State University 1976 — 1978
University of North Texas 1976 — 1978
Radio/Tv/Film
Jesuit College Prep 1973 — 1976
High School, High School
Diamond Council of America
Diamondtology, Gemology
USAA September 2014 - Present
McGuire Nuclear Station April 2013 - August 2014
U.S. Navy May 2005 - April 2013
Skills
Top Secret, Security Clearance, Navy, Military Operations, Military Experience, Force Protection, DoD, Submarines, National Security, Military
Education
University of Utah - David Eccles School of Business 2010 — 2012
Master of Business Administration (MBA), Finance
University of North Carolina at Chapel Hill
USAA May 2000 - January 2014
Skills
Banking, Underwriting, Financial Services, Call Centers, Process Improvement, Change Management, Leadership, Risk Management, Coaching, Credit, Loans, Team Building, Performance Management, Customer Service, Business Process..., Vendor Management, Customer Experience
Education
University of Oklahoma - Price College of Business 1972 — 1976
Bachelor of Business Administration (B.B.A.), Marketing
USAA August 2013 - Present
Wells Fargo Advisors, LLC June 1998 - August 2013
Bell Ford September 1994 - June 1998
Pressed4Time Mobil Dry Cleaning Services June 1991 - August 1994
Marriott Hotels January 1981 - July 1991
Marriott In-Flite Catering February 1977 - December 1980
Skills
Retirement Planning, Investments, Sales Operations, Time Management, Finance, Customer Service, Financial Analysis, Budgets, Strategic Planning, Sales, Leadership, Customer Satisfaction, Team Building, Sales Management, Insurance, Forecasting, Hotels, Hospitality, Small Business
Education
University of Nevada-Las Vegas 1976 — 1980
Bachelor of Science (BS), Hotel Administration
Del Norte High School - Albuquerque New Mexico 1974 — 1976
general studies
Buckley Advisors, LLC, Serving the Banking & Mortgage Banking Industies Nationwide April 2007 - Present
Atlantic Coast Bank June 2010 - December 2010
Newbold Advisors August 2010 - November 2010
USAA August 2010 - November 2010
ResMac, Inc February 2010 - June 2010
Green Planet Mortgage, LLC October 2007 - May 2009
PLANET FINANCIAL GROUP, LLC (Holding Company) October 2007 - May 2009
GREEN PLANET MORTGAGE, LLC October 2007 - May 2009
Solutions Funding July 2006 - April 2007
Bayview Financial March 2006 - June 2006
Skills
FHA, Sales, Call Center, Prime, Mortgage Lending, Mortgage Banking, Start-ups, Loans, Loan Origination, Underwriting, Finance, Banking, Consulting, Lean Six Sigma, Mortgage Servicing, Lean Process Improvement, USDA Rural Housing, VA Lending, Operational Process..., Leadership, Team Building, Myers-Briggs Certified, USDA, CRM, Sales Management, Loss Mitigation, Training, Business Planning, Residential Mortgages, Valuation, Management, Financial Services, Analysis, Call Centers, Credit, Budgets, Executive Management, Process Improvement, Risk Management, Financial Analysis, Real Estate, Recruiting, Credit Analysis, Mergers & Acquisitions, Portfolio Management, Entrepreneurship, Refinance, VA Loans, Investments, Strategic Planning
Education
University of North Florida 2013 — 2013
Black Belt, Lean Six Sigma, 4.0
University of North Florida 2012 — 2013
Lean Six Sigma - Green and Black Belt Training, Lean Six Sigma - Green Belt, 4.0
Center for Application of Psychological Type 2012 — 2012
Certification, MBTI - Certified Practitioner, 3.5
Florida State College at Jacksonville 2007 — 2008
Aviation Management, 4.0
Quaker City Aeronautics Institute 1981 — 1983
Associate of Science (AS), Aviation Technology, 3.95
Cherry Hill West 1976 — 1980
Diploma, Liberal Arts
State Street Global Advisors April 2015 - Present
USAA February 2014 - April 2015
BlackRock April 2011 - January 2014
Edward Jones September 2009 - April 2011
Education
Wake Forest University 2005 — 2009
BS, Calloway School of Business
Wake Forest University 2012 — 2013
Financial Planning Program
University of Pennsylvania - The Wharton School 2014 — 2014
CIMA®, Certified Investment Management Analyst®
USAA March 2014 - Present
TD Ameritrade July 2013 - April 2014
Fidelity Investments May 2010 - June 2013
Greer Lumber Co. October 2007 - May 2010
Education
University of North Texas 2004 — 2007
Bachelor of Business Administration (BBA), Financial Planning and Services
USAA May 2014 - Present
United States Air Force February 2012 - Present
Gaylord Entertainment August 2008 - July 2010
Dallas Country Club 2010 - 2010
Education
BMTCP 2012 — 2012
NREMT
University of North Texas 2007 — 2011
Hospitality Management/ Sociology
USAA October 2012 - Present
US Navy June 2008 - April 2012
Fund for Public Interest September 2007 - February 2008
TEAM Enterprises January 2007 - August 2007
Skills
Military, Training, Facebook, Military Experience, Social Media, Web Design, Time Management, Supervising, Maintaining..., Organization, Records Management, Grassroots Fundraising, Grassroots Organizing, Social Sciences, Customer Service, Cpr Certified, Dreamweaver, Pinterest, Security Clearance, military leadership, Banking, Consumer Lending, Mortgage Lending, Microsoft Office, Photography, Communication
Education
University of North Florida 2003 — 2007
Bachelor of Arts (B.A.), Psychology
TEKsystems July 2015 - Present
USAA March 2015 - July 2015
USAA June 2014 - March 2015
Northwestern Mutual May 2013 - September 2013
Skills
Networking, Mac OS X, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Teamwork, Research, Social Media, English, Accounting, Windows, Team Leadership, Financial Analysis, Time Management
Education
University of North Carolina at Greensboro 2010 — 2014
Bachelor of Science (B.S.), Accounting and Finance
Manteo High
Ericsson October 2011 - Present
Ericsson June 2008 - October 2011
BT Global Services Dallas, TX June 2005 - June 2008
USAA August 2002 - June 2005
Alcatel-Lucent July 1999 - August 2002
Impact Innovation (Formerly Technical , Inc.) April 1994 - July 1999
Education
University of Oklahoma 1987 — 1991
BBA, Journalism/Mass Communication
Y&L Consulting, Inc. July 2015 - Present
Brooksource May 2015 - Present
Y&L Consulting May 2014 - December 2014
USAA August 2013 - April 2014
Hangar9 Solutions April 2012 - May 2013
The Hartford August 2011 - February 2012
CGI February 2011 - August 2011
Information Innovators Inc. (Triple-i) May 2010 - December 2010
USAA May 2009 - May 2010
2Wire Inc July 2007 - April 2009
Skills
Technical Support, Windows, Mac OS, Customer Service, Microsoft Windows 98, VoIP, Research, Television, Amdocs Clarify, BMC Remedy, Troubleshooting, Software Documentation
Education
University of Notre Dame 2000 — 2001
NONE, Architecture
G. W. Brackenridge High School 1996 — 2000
High Honors Diploma, Basic
USAA April 2014 - Present
USAA June 2013 - April 2014
USAA October 2011 - June 2013
WaveTwo January 2011 - August 2011
AXA Advisors January 2007 - June 2010
United States Air Force Reserves January 1985 - April 2008
Cisco Systems January 2000 - January 2006
Kodak Health Imaging January 1997 - January 2000
Sprint January 1994 - January 1997
Education
University of Oklahoma - Price College of Business 1992 — 1994
Management Information Systems, MIS / Programming
USAA February 2015 - Present
Reliance First Capital, LLC February 2014 - September 2014
Nationstar Mortgage November 2011 - February 2014
Huntington Learning Center January 2010 - October 2010
Skills
Loan Origination, Residential Mortgages, Mortgage Servicing, Sales, REO, Mortgage Banking, Mortgage Lending, FHA, Loans, Credit Analysis, Customer Service, Banking
Education
University of North Texas 2004 — 2009
Bachelors, Education
USAA March 2013 - Present
USAA March 2013 - July 2014
Allen Tate Company September 2010 - March 2013
Allen Tate Realtors June 2006 - March 2013
Allen Tate July 2006 - July 2008
FM Lending Services LLC June 2004 - June 2006
SECU November 2002 - June 2004
Skills
Accounting, Financial Analysis, Budgets, Accounts Payable, Strategic Financial..., Risk Management, Forecasting, Real Estate, Mortgage Banking, REO, Microsoft Excel, Payroll, Cash Flow, Financial Accounting, Cost Accounting, Managerial Finance, Management Accounting, Project Accounting, Accounts Receivable, QuickBooks, Peachtree, Financial Reporting, Financial Modeling, Financial Audits, Internal Audit, CPA, Project Management, Tax Accounting, General Ledger, Account Reconciliation, Insurance, Accounting System, Sage, FileBound, Secondary Mortgage..., Mortgage Servicing, Hedge Accounting, Capital Markets, Financial Planning, Finance, Management, Leadership, Analysis, Banking
Education
University of North Carolina at Charlotte 2009 — 2012
Master of Accountancy, Accounting, 4.0
North Carolina State University - College of Management 1997 — 2001
BS Business Management, Finance, 3.4
USAA June 2014 - Present
Skills
Customer Service, Marketing, Employee Relations, Sales
Education
University of North Texas 2007 — 2011
Bachelor of Arts (BA), Sociology
Serco - Soldier for Life Transition Assistance Program, U.S. Army February 2013 - August 2014
Henderson Consulting and EAP March 2012 - December 2012
USAA January 2010 - March 2012
Austin Police Department - Gang Unit May 2009 - August 2009
Texas Department of Criminal Justice - Victim Services Division May 2009 - August 2009
Skills
Data Entry, Training, Leadership, Customer Service, Coaching, Outlook, PowerPoint, Microsoft Office, Conflict Resolution, Case Managment, Insurance, Event Planning, Career Counseling, Time Management, Psychotherapy, Military Experience, Claim, Telephone Skills, Mental Health, Counseling Psychology, Social Networking, Crisis Management, Psychology, Call Centers, Analytical Skills, Critical Thinking, Program Development, Employee Training, Community Outreach, Resume Writing, Social Services, Adolescents, Family Therapy, Program Management, Case Management
Education
University of Northern Colorado 2010 — 2012
Master of Arts (M.A.), Clinical Counseling
University of Northern Colorado 2006 — 2009
Bachelor of Arts (B.A.), Criminal Justice, Pscychology and Sociology
USAA April 2015 - Present
USAA March 2012 - Present
Skills
Banking, Strategic Financial..., Wealth Management, Risk Management, Financial Analysis, Credit, Underwriting, Loans, Asset Allocation, Financial Modeling, Asset Management, Financial Services, Financial Risk, Credit Analysis, Relationship Management, Retail Banking, Credit Risk, Consumer Lending, Loan Origination, Credit Cards, Funding, Operational Risk, Securities, Commercial Lending
Education
Texas A&M University-San Antonio 2011 — 2014
Master of Business Administration (MBA), Marketing/Marketing Management, General
University of Northern Iowa 2001 — 2005
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
USAA October 2014 - Present
Redflex Traffic Systems December 2013 - September 2014
Connextions May 2013 - August 2013
Allstate January 2013 - May 2013
Farmers Insurance June 2012 - December 2012
CNA Insurance February 2011 - June 2012
Farm Family Insurance March 2008 - May 2010
Farm Family Insurance November 2006 - March 2008
Skills
Claim, Insurance, Liability, Medicare, Property & Casualty..., Casualty, Commercial Insurance, Property, Commercial Lines, General Insurance, Customer Service, Life Insurance, Sales
Education
University of Northern Colorado 1981 — 1985
Bachelor of Arts (B.A.), Speech-Language Pathology/Pathologist
University of Northern Colorado 1981 — 1985
Bachelor of Arts (BA), Speech-Language Pathology/Pathologist
University of Phoenix 2013 - Present
USAA February 2013 - February 2014
JPMorgan Chase March 2011 - October 2011
JPMorgan Chase October 2010 - March 2011
Bank of America August 2009 - October 2010
Macy's August 2008 - August 2009
Skills
Sales, Customer Service, Microsoft Office, Proposal Writing, Mortgage Modification, Fundraising, Market Research, Data Analysis, Community Outreach, Research Proposals, Community Organizing, Loss Mitigation, FHA, USDA, Customer Retention, Short Sales, Job Coaching, Auditing, Marketing Strategy, Marketing Management, Marketing, Client Service Oriented, Event Planning, Event Marketing Strategy
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.)
University of North Texas 2008 — 2012
Bachelor's degree, Psychology
Magnet School of Science & Engineering- High School 2004 — 2008
USAA April 2013 - Present
USAA February 2011 - March 2013
USAA October 2007 - March 2011
DR Horton September 2006 - October 2007
USAA May 2006 - September 2006
USAA June 2000 - May 2006
Skills
Strategy, Cross-functional Team..., Digital Marketing, Management, Leadership, Project Management, Process Improvement, Marketing, Strategic Planning, Project Planning, E-commerce, Analysis, Analytics, Insurance, Conversion Optimization, Business Analysis, Data Analysis, Financial Services
Education
University of Nevada-Las Vegas 1988 — 1991
BS Finance, Concentration on Investments
USAA July 2013 - Present
USAA May 2012 - August 2012
Skills
Statistics, Predictive Modeling, Data Analysis, Mathematical Programming, Actuarial Science, Financial Analysis
Education
University of North Carolina at Chapel Hill 2010 — 2013
Bachelor of Science (B.S.), Mathematical Decision Sciences
USAA September 2014 - Present
Blue Moon Entertainment November 2001 - Present
Wells Fargo December 2012 - September 2014
TEKsystems January 2012 - February 2012
Blockbuster August 1994 - February 2011
Skills
CompTIA A+ Certification, Security+, CompTIA Network+..., Microsoft Excel, Microsoft Word, Management, Public Speaking, Event Planning, Event Management
Education
New Horizons 2010 — 2012
Computer Certifications, A+, Network+, Security+, Microsoft Office
University of Northern Colorado 1989 — 1994
Bachelor of Science (BS), Journalism and Mass Communications
University of Northern Colorado 1989 — 1994
B.A, Journalism
USAA Assistant Manger/RecruiterLloyd Richards Personnel, IncJune 1981 - March 1990
Education
University of Oklahoma 1991 — 1994
Masters, Human Relations
USAA February 2014 - Present
Wildfish Seafood Grille October 2011 - June 2015
State and Allen August 2010 - August 2011
Skills
Restaurant Management, Restaurants, Food, Food Service, Hospitality, Food, Bartending, Customer Satisfaction, Time Management, Process Scheduler, Hiring, Inventory Management, Management, Menu Development
Education
University of North Carolina at Charlotte 2003 — 2005
Bachelor of Arts (BA), Sociology
The Citadel 2001 — 2003
Electrical Engineering
Ballard Consulting February 2013 - Present
Retail Alliance/Virginia Retail Federation August 1998 - February 2013
USAA August 1994 - August 1998
Michael Vickers Associates April 1980 - June 1984
Skills
Lobbyist, Strategic Planning, Grassroots Advocacy, Lobbyist, Strategic..., Public Relations, Strategy, Event Management, Community Development, Public Speaking, Advocacy, Writing, Media Relations, Non-profits, Coalitions, Targeted Advertising, Legislative Relations, Oversight, Negotiation, Public Affairs, Government, Economic Development, Event Planning, Nonprofits, International Relations, Program Development, Fundraising, Management, Grassroots Organizing, Social Media, Political Campaigns, Political Consulting, Budgets, Proposal Writing, Community Outreach, Strategic Communications, Leadership, Politics, Press Releases, Public Policy, Editing, Message Development, Grant Writing, Legislation, Volunteer Management, Marketing Communications, Research, Crisis Communications, Speech Writing, Policy Analysis, Publicity
Education
University of North Carolina at Chapel Hill
BA, Journalism
Vanderbilt University - Semester Abroad
French
Zale August 2012 - Present
Zale May 2011 - August 2012
Neiman Marcus November 2003 - September 2010
The Dallas Morning News 1995 - 2003
USAA 1985 - December 1990
Skills
Purchasing, Strategic Sourcing, Negotiation, Inventory Management, Sourcing, Forecasting, Global Sourcing, Contract Management, Vendor Management, Retail, Supplier Negotiation, Supply Management, Process Improvement, Inventory Control, Procurement, Operations Management, Cross-functional Team..., Team Building, Budgets, Leadership, Management, Logistics, Contract Negotiation, Materials Management, Pricing, Analysis, Continuous Improvement, Manufacturing, Supply Chain, Product Development, Supply Chain Management, Customer Service, Merchandising, P&L Management, SAP, CPFR, Program Management, Strategy, Warehousing, Supplier Diversity, Business Process..., Profit, Project Planning, Six Sigma, P&L, Team Leadership, Strategic Planning
Education
University of North Texas 1990 — 1993
BBA, Marketing
Jackson Family Wines January 2012 - Present
Solar Depot October 2009 - January 2012
Aria Medical February 2005 - June 2009
USAA 2003 - 2005
Skills
Linux, CentOS, Bash, RedHat, Technical Support, Networking, Fedora, System Administration, DNS
Education
University of Nevada-Reno 1998 — 2002
BCFS Health & Human Services April 2012 - Present
City of San Antonio August 2011 - April 2012
Merced Housing Texas June 2011 - August 2011
Public Allies August 2009 - June 2011
City Year San Antonio October 2007 - August 2009
USAA July 2007 - October 2007
University of North Texas December 2001 - August 2004
Skills
Customer Service, Teamwork, Event Planning, Nonprofits, Staff Development, Leadership, Research, Strategy, Recruiting, Community Outreach, Time Management, Resume Writing, Interviews, Training, Higher Education, Management, Fundraising, Sales, Editing
Education
University of North Texas 2002 — 2006
BA, Sociology with a Minor in Non-profit mgmt.
USAA Independent ConsultantRodan+Fields DermatologistsAugust 2015 - Present
EW Hahn - Marketing for shopping centers January 1984 - March 1987
Education
University of Northern Colorado 1981 — 1983
Bachelor's degree, Business Marketing
Community Attributes Inc. August 2015 - Present
Design Maeven March 2009 - Present
Austin Community College January 2015 - July 2015
USAA July 2013 - October 2014
MOSAK March 2012 - October 2012
Maloney Strategic Communications March 2011 - February 2012
JCPenney March 2010 - March 2011
Color Box Design September 2009 - April 2010
TracyLocke July 2007 - February 2009
The Point Group September 2006 - May 2007
Skills
Logo Design, Graphics, Art Direction, Typography, Catalogs, Adobe Creative Suite, Creative Direction, Creative Problem Solving, Icon Design, Direct Mail, Brochures, Branding, Project Management, Corporate Identity, Concepting, Planning, Design Education, Mentoring
Education
University of North Texas 2003 — 2007
Bachelor of Fine Art, Communication Design
HomeStreet Bank February 2015 - Present
USAA April 2012 - January 2015
Mann Mortgage September 2011 - March 2012
RBC April 2007 - November 2011
RBC April 2005 - March 2007
Skills
Hedging, Interest Rate Risk..., Mortgage, Financial Analysis, Mortgage Lending, Mortgage Banking, Risk Management, Banking, Capital Markets, Forecasting, Strategic Planning, Credit, Loans, Product Development, Excel, Team Building, Credit Risk, Mortgage Industry, Financial Modeling, Pricing, Problem Solving, Valuation, Portfolio Management, International Project..., Project Planning, Project Implementation, Mortgage Servicing, Underwriting, Secondary Market, Commercial Lending, Mortgage Underwriting
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2000 — 2002
MBA
USAA July 2013 - Present
USAA June 2012 - July 2013
USAA December 2010 - June 2012
USAA February 2008 - December 2010
GE Money March 2007 - February 2008
GE Money - Americas September 2005 - March 2007
Homecomings Financial / GMAC ResCap August 2000 - September 2005
Skills
Credit Cards, Risk Management, Portfolio Management, Analytics, Business Analysis, Financial Risk, Credit Risk, Vendor Management, Credit, Process Improvement, Banking, SAS, Financial Services, Fraud, Strategy, Loans, Underwriting, Credit Analysis, Analysis, Loan Origination, Business Process..., SDLC, Credit Scoring, Requirements Gathering, Risk Analysis, Data Analysis, Business Process, Business Intelligence, Visio, Change Management, Retail Banking, Operational Risk, Operational Risk...
Education
University of North Texas 1994 — 1999
BBA, Finance, General
Plano Senior High School 1992 — 1994
Advance Auto Parts October 2009 - Present
Direct Response Forum March 2013 - Present
ShopNBC (now Evine) January 2008 - October 2009
ShopNBC (now Evine) January 2002 - January 2008
First Union National Bank (now Wells Fargo) May 1999 - June 2001
USAA January 1995 - May 1998
USAA FSB January 1990 - January 1995
Skills
Fraud, Credit Risk, E-commerce, Team Leadership, Process Improvement, Risk Management, Instructor-led Training, Alternative Payments, Public Speaking, Writing, Oral & Written..., User Acceptance Testing, Engaging Speaker, Operations Management, Leadership, Business Process, Presentations, Motivational Speaking, Customer Experience, Call Centers, Payments, Team Management, Business Strategy, Retail, Finance, Management, Strategy
Education
University of Oklahoma
BBA, Management
Utica College
Masters, Ecomonic Crime Management
USAA EBO-Technical ManagerUSAA, Texas, USA2003 - Present
Education
University of New Orleans 1983 — 1985
Advance Auto Parts November 2013 - Present
Advance Auto Parts October 2012 - November 2013
Advance Auto Parts July 2008 - October 2012
Advance Auto Parts February 2006 - June 2008
USAA 2003 - February 2006
Erie Insurance Group 2002 - 2003
accenture 1996 - 2003
Farmers Insurance 1999 - 2001
Skills
Enterprise Architecture, IT Strategy, Business Analysis, SDLC, Information Technology, Program Management, Solution Architecture, Project Management, Application Architecture, Enterprise Integration, Business Intelligence, Integration, IT Management, Project Portfolio..., Vendor Management, Software Project..., Business Process..., Data Warehousing, SharePoint, Requirements Gathering, Requirements Analysis, Business Process, PMP, ERP, PMO, Management, Process Improvement, Databases, SQL, Disaster Recovery, Leadership, Software Development
Education
University of Oklahoma - Price College of Business 1993 — 1996
BBA, Finance & MIS
Sprint Nextel 2007 - Present
Embarq November 2006 - October 2007
Gentiva Health Services 2005 - 2006
Sprint 2001 - 2005
USAA 1994 - 1999
Skills
Unix, Enterprise Architecture, Telecommunications, Solaris, Linux, Integration, Cloud Computing, Data Center, AIX, Disaster Recovery, Virtualization, Red Hat Linux
Education
University of Oklahoma 1984 — 1990
BS, Computer Science
Elevate June 2015 - Present
Citi March 2014 - May 2015
USAA September 2009 - March 2014
Citigroup September 2005 - September 2009
University of North Texas January 2000 - August 2005
Skills
SAS, Data Analysis, Credit Risk, Analytics, Risk Management, Portfolio Management, Econometrics, Risk Analytics, Microsoft Excel, Credit Cards, Statistical Modeling, Microsoft Word, Financial Risk, Segmentation, SQL, Credit, Time Series Analysis, Basel II, Stress Testing, Logistic Regression, Data Mining, Banking, Economics, Financial Services, Predictive Analytics, Predictive Modeling
Education
University of North Texas 2000 — 2005
MS, Economics
Bank Of America National Dealer Service Trainer
Globaltec Solutions September 2002 - October 2007
usaa 1993 - 2002
Education
University of North Texas 1988 — 1989
Citadel September 2007 - Present
USAA 2001 - 2007
Hill and Knowlton 1998 - 2000
Chicago Board of Trade 1998 - 2000
Skills
Social Media, Strategy
Education
University of Notre Dame - Mendoza College of Business 2001 — 2003
MBA, Marketing and Finance
Wellesley College 1988 — 1992
USAA February 2015 - Present
Education
Macon State College 2002 — 2004
B.S
University of Oklahoma
Bachelor of Business Administration (B.B.A.)
USAA January 2011 - Present
Education
University of Oklahoma
Superior Access Insurance Services, Inc. January 2011 - Present
PICA Group 2008 - 2010
USAA October 2003 - October 2006
Coverall Cleaning Concepts September 2002 - August 2003
Skills
Customer Retention, Marketing, Insurance, Customer Service, Social Media, Social Media Marketing, Advertising, Public Relations, Marketing Strategy, Account Management, Outlook, Cold Calling
Education
University of North Texas 1999 — 2001
Bachelor, Journalism
AgileAssets Inc. May 2014 - Present
SMS Systems Maintenance Services January 2011 - April 2014
Charles Schwab December 2009 - January 2011
SunGard Availability Services August 2007 - December 2009
VeriCenter December 2004 - August 2007
VeriCenter December 2003 - December 2004
Sprint September 2001 - December 2003
Dell March 1998 - September 2001
USAA August 1994 - March 1998
Skills
Integration, .NET, Agile Methodologies, Microsoft SQL Server, Enterprise Architecture, Software Development, C#, SDLC, XML, Visual Basic, Web Applications, Web Services, Enterprise Software, XSLT, JavaScript, Software Engineering, Data Center, MySQL, Subversion, Business Analysis, Software Documentation, iOS development, Tortoise SVN, jQuery, Continuous Integration, E-commerce, CruiseControl, Visual Studio Team..., Testing, Servers, Unix, Objective-C, BMC Remedy, Atlassian JIRA, XCode, Jenkins
Education
University of North Texas 1990 — 1994
BS, Information Systems
USAA 2012 - Present
Bunge 2009 - 2012
Bunge August 2004 - September 2009
Williams Company 2003 - 2004
Norman Regional Hospital 2003 - 2003
Skills
Websphere, Java Enterprise Edition, Java, Tomcat, Oracle, WebSphere Portal, Web Services, Unix, Enterprise Architecture, Weblogic, Hyperion Enterprise, TIBCO, Lotus Connections, Tableau, Quickr, Siteminder, Ping federate, SAS
Education
University of Oklahoma 2000 — 2002
MS, Computer Science
Arkansas Blue Cross Blue Shield June 2015 - Present
Tesoro March 2011 - December 2014
USAA September 2006 - February 2011
Morgan Stanley August 2004 - February 2006
Skills
Underwriting, Insurance, Fixed Annuities, Economic Capital, Property & Casualty..., Retirement, Actuaries, General Insurance, Casualty, Capital Management, Enterprise Risk...
Education
University of Notre Dame 1999 — 2004
BS in physics 1999, PhD in physics 2004, Theoretical and Mathematical Physics
University of Notre Dame 1995 — 2004
Doctor of Philosophy (PhD), Theoretical and Mathematical Physics
USAA June 2013 - Present
Aviva USA May 2011 - July 2012
AEGON Institutional Markets August 2008 - August 2010
Towers Perrin January 1997 - January 2008
Skills
Risk Management, Actuarial Science, Pensions, Investments, Portfolio Management, Asset Management, Insurance, Asset Allocation, Investment Management, Financial Markets, Securities, Investment Strategies, Defined Benefit, Credit Risk, Financial Risk
Education
University of North Carolina at Chapel Hill 1990 — 1994
BS, Mathematics
Harland Clarke March 2015 - Present
USAA June 2014 - March 2015
Mission Solar Energy LLC July 2013 - May 2014
DDD English School May 2012 - May 2013
Jones Lang LaSalle May 2000 - February 2012
US Franchise Systems May 1999 - May 2000
BellSouth Cellular 1997 - 1999
Bauer Audio Visual 1995 - 1997
Skills
Public Speaking, Teaching, Curriculum Design, ESL, English, Nonprofits, Event Planning, Research, Community Outreach, Editing, Data Analysis, Fundraising, Event Management, Social Media, Public Relations, Administrative..., Customer Service, Strategic Planning, Management, Knowledge Management, Contract Negotiation
Education
Oxford Seminars 2012 — 2012
TESOL Certificate, Education
University of North Carolina at Chapel Hill 1990 — 1994
Communication
Hale High School 1987 — 1990
Tobin Library @ Oakwell - San Antonio Public Library April 2011 - Present
Great Northwest Branch Library May 2009 - March 2011
USAA 2001 - 2005
Education
University of North Texas 2006 — 2007
USAA October 2014 - Present
JPMorgan Securities, LLC March 2010 - September 2014
Waddell & Reed May 2009 - March 2010
Banc of America Investments October 2007 - February 2009
Banc of America Investments September 2005 - October 2007
Smith Barney December 1997 - August 2005
Education
University of Nevada-Reno
Landeavor, LLC June 2011 - September 2012
Wade Trim December 2005 - October 2010
USAA July 2004 - December 2005
Skills
Microsoft Office, Microsoft Excel
Education
University of South Florida 2009 — 2010
MBA
University of Notre Dame 2000 — 2004
BBA, Marketing
Academy of the Holy Names
SolidFire, Inc. October 2014 - Present
Quark Software Inc. February 2014 - October 2014
Rally Software Development August 2012 - January 2014
Rally Software Development June 2010 - July 2012
Rally Software Development 2009 - May 2010
SkyeTek 2007 - 2009
USAA January 2005 - April 2007
University of Northern Colorado August 2003 - August 2004
Skills
Agile, SaaS, Agile Project Management, Salesforce.com, Enterprise Software, Product Management, Cloud Computing, Software Development, Team Leadership, Software Project..., Project Management, Program Management, CRM, Business Analysis, HTML, Process Improvement, Business Intelligence, Lead Generation, Product Marketing, Team Building, Cross-functional Team..., Management, Agile Methodologies, Sales Operations, Sales Process, Direct Sales, Partner Management, Telecommunications, Solution Selling, Demand Generation, Product Development, Sales, Go-to-market Strategy, Marketing, Start-ups, Strategic Partnerships, Professional Services, Competitive Analysis, Software Industry, Sales Enablement, Integrated Marketing, Marketing Automation, Strategy, Account Management, Business Development, B2B, Eloqua, Analytics, Product Launch, Vendor Management
Education
University of Northern Colorado 2000 — 2004
BS, Business Administration / Marketing
BMA
BMA - Account Based Marketing Roundtable
Marketing Sherpa Lead Gen Summit
Marketo Summit
Starbucks April 2015 - Present
USAA September 2014 - April 2015
The Walt Disney Company October 2013 - August 2014
The Walt Disney Company April 2008 - October 2013
The Walt Disney Company January 2006 - April 2008
Skills
Leadership, Customer Service, Theme Parks, Disney, Social Media, Hospitality, Event Planning, Microsoft Office, Event Management, PowerPoint, Microsoft Excel, Public Speaking, Hospitality Management, Microsoft Word, Social Networking, Outlook
Education
University of Pennsylvania 2001 — 2005
Bachelor of Arts (B.A.), Hispanic Studies
USAA February 2007 - Present
Affiliated Computer Services January 2001 - February 2007
Mercedes Benz Credit Corporation May 1997 - January 2001
Education
University of North Texas 1991 — 1996
BS, Finance
USAA August 2012 - Present
USAA April 2010 - August 2012
USAA December 2007 - April 2010
USAA April 2007 - December 2007
USAA January 2004 - March 2007
Skills
Product Management, Underwriting, Property & Casualty..., Insurance, Casualty, Risk Management, General Insurance, Process Improvement, Financial Services, Business Analysis, Call Centers, Casualty Insurance, Liability, Property, Management, Strategic Planning
Education
University of Northern Colorado 2000 — 2003
Bachelor of Science, Business Administration with an emphasis in Management
USAA May 2007 - Present
LA Fitness April 2004 - May 2007
Skills
Insurance, Health Insurance, Customer Service, Sales, Call Centers, Leadership, Underwriting, Coaching, Property, Training, Microsoft Excel, Claim, Customer Retention, Customer Satisfaction, Microsoft Office, Credit, Banking, Loans, Fitness, Outlook, Microsoft Word
Education
University of Northern Colorado 1997 — 2000
bachlor of science, exercise physiology
TIAA-CREF August 2014 - Present
USAA March 2011 - August 2014
TD Ameritrade February 2010 - March 2011
Fidelity Investments July 2000 - February 2010
Education
University of Oklahoma 1991 — 1996
BA, Sociology
USAA 2000 - Present
NM Capital Management 1996 - 1999
MetLife 1987 - 1994
Prudential Securities 1986 - 1988
Education
University of Oregon 1986 — 1987
MBA, Finance
Willamette University 1978 — 1982
BS, Economics
USAA August 2007 - Present
Guest Services, Inc. February 1994 - October 2005
Education
University of New Hampshire 1988 — 1993
BA, Political Science
. HR Recuiting CoordinatorWhataburgerMarch 2013 - June 2014
TBO International LLC March 2008 - March 2013
Holland & Davis March 2001 - December 2008
USAA March 1991 - February 2001
Skills
Program Management, Change Management, Business Process..., Training, Strategic Planning, Executive Management, Process Improvement, Business Transformation, Strategy, Human Resources, Microsoft Office, Microsoft Project, Project Management, PMP, Management Consulting, Business Analysis, Project Planning, Leadership
Education
Webster University 1978 — 1986
Master's degree, Human Resources Management/Personnel Administration, General
University of Oklahoma 1972 — 1974
BA, Industrial Management
USAA November 2012 - Present
Travelers November 2011 - October 2012
USAA August 2011 - September 2011
USAA August 2010 - August 2011
USAA April 2001 - August 2010
Skills
Insurance, Auto Claims, Property & Casualty..., Customer Service, Claims Management, Arbitration, Property Damage, Casualty, Subrogation, Liability Analysis, Professional Liability
Education
University of North Texas 1986 — 1987
Business Administration and Management, General
Ft. Campbell High Schoo 1983 — 1986
Diploma
USAA March 2011 - Present
JPMorgan Chase October 2009 - November 2010
TD Ameritrade July 2008 - October 2009
Fidelity Investments February 2006 - May 2008
Education
College for Financial Planning 2012 — 2013
CERTIFIED FINANCIAL PLANNER™, Financial Planning and Services
University of North Texas 2001 — 2004
BS, Political Science
San Antonio ISD June 2014 - Present
United Independent School District September 2012 - June 2014
USAA June 2010 - November 2012
University of Notre Dame June 2006 - December 2009
Fortis Plastics June 2009 - August 2009
Sears Holdings Corporation June 2008 - August 2008
Skills
Matlab, Microsoft Excel, PowerPoint, Microsoft Office, Data Analysis, Public Speaking
Education
University of Notre Dame 2005 — 2010
Bachelor of Science, Mechanical Engineering
USAA September 2001 - Present
Skills
Real Estate, Asset Management
Education
University of the Incarnate Word
Master of Business Administration (M.B.A.)
University of Pennsylvania 1983 — 1987
Bachelor of Science (BS), Accounting
Almaraz Insurance Agency January 2011 - Present
West Corporation Revenue Generation June 2010 - November 2010
The Millenium Group, Inc January 2009 - December 2009
Travelers September 2006 - February 2008
Affirmative Insurance November 2005 - May 2006
The Hartford December 2003 - February 2005
USAA September 2002 - December 2003
Liberty Mutual Insurance January 1999 - September 2002
GEICO March 1997 - January 1999
Skills
Sales Management, Sales Operations, Sales, Direct Sales, Operations Management, Quality Assurance, CRM, Training, Customer Service, Superior Sales Skills, Microsoft Office, Avaya, IVR, CTI, NICE, Call Centers, Call center start-up, Process Improvement, Account Management, Team Building, Management, Coaching, Customer Retention, Employee Benefits, Leadership
Education
University of Phoenix 2001 — 2005
Bachelor of Science (B.S.), Business Management
University of North Texas 1994 — 1996
Bachelor of Arts (BA), Film/Cinema/Video Studies
Esurance January 2015 - Present
Farmers Insurance January 2003 - January 2015
Crawford and Company 2001 - 2002
USAA 1987 - 2001
Skills
General Insurance, Claims Management, Customer Service, Commercial Insurance, Property & Casualty..., Workers Compensation, Casualty Insurance, Insurance, Liability, Property Damage, Legal Liability, Claim, Claim Investigation, Claims Handling, Operations Management, Subrogation, Underwriting
Education
University of Northern Colorado 1978 — 1983
USAA June 2014 - Present
Military Family Home Loans April 2012 - June 2014
Wells Fargo Home Mortgage November 2010 - April 2012
Wells Fargo Financial January 2010 - November 2010
Wells Fargo Financial January 2010 - October 2010
Skills
Banking, FHA, Loans, Consumer Lending, Mortgage Lending, Credit, Loan Origination, Mortgage Banking, Credit Analysis, Refinance, Residential Mortgages, Mortgage Underwriting, VA loans, FHA financing, Real Estate, Government Loans, Home Equity Loans, Underwriting, Management, Change Management, Team Management, Leadership, Team Leadership, Leadership Development, Non-Conforming, Real Estate Financing, Debt Consolidation, Training, Customer Service, Finance, Team Building, Microsoft Excel, Coaching, Outlook, Relationship Management, Business Development, Recruiting, Interviews, Risk Management, Sales, Time Management, Microsoft Office, FHA Financing, VA Loans
Education
University of Northern Iowa 2005 — 2009
Bachelor of Arts (B.A.), Finance and Real Estate
USAA January 2015 - Present
USAA June 2013 - January 2015
USAA July 2011 - June 2013
USAA November 2010 - July 2011
USAA January 2010 - November 2010
USAA November 2008 - January 2010
USAA September 2007 - November 2008
USAA September 2006 - September 2007
USAA October 2005 - September 2006
Allstate June 1998 - September 2005
Education
University of Notre Dame 1994 — 1998
BS, Mathematics
USAA November 2013 - Present
Professional Private Investigations August 2009 - Present
PPI, LLC February 2009 - Present
Veracity Research February 2010 - November 2013
Liberty Mutual Insurance May 1986 - August 2007
Skills
Insurance, Claim, Investigation, Fraud, Liability, Workers Compensation, Private Investigations, Property & Casualty..., Risk Management, Claims Management, General Insurance, Customer Service, Background Checks, Analysis
Education
University of Oklahoma 1977 — 1983
Bachelor of Arts (B.A.), POLITICAL-MGMT
University of Oklahoma
Bachelor's degree, Political Science and Government
USAA January 2013 - Present
YMCA of the Pikes Peak Region May 2012 - December 2012
Colorado Youth at Risk February 2012 - July 2012
James A. Michener Library August 2009 - May 2012
Bear PR August 2011 - April 2012
Student Public Relations Network May 2011 - April 2012
ReadyU August 2011 - December 2011
Insurance Management Services May 2011 - August 2011
Bear PR August 2010 - August 2011
Career Services @ UNCO January 2011 - May 2011
Skills
Data Entry, Event Planning, Organizing, Public Relations, Press Releases, Advertising, Editing, Research, Social Media, Fundraising, Administration, Team Building, Blogging, Customer Relations, Data Analysis, Event Management, Non-profits, Photography, QuarkXPress, Volunteer Coordination, Time Management, Public Speaking
Education
University of the Rockies 2013 — 2015
Master's Degree, Organizational Leadership
University of Northern Colorado 2009 — 2012
Bachelor's, Journalism: Public Relations, Communications, Psychology
USAA 2014 - Present
USAA 2012 - 2014
Best Western International 2011 - 2012
American Express 2003 - 2011
IBM 1995 - 2002
Skills
Oracle, Supply Chain Management, Supply Chain..., Project Governance, Organizational Project..., IT Project & Program..., IT Project Lifecycle, IT Project..., Change Management, Stakeholder Management, Communications..., Change Communications, Vendor Management, SDLC, Software Project..., Requirements Analysis, IT Management, MS Project, Project Management, Requirements Gathering, Resource Management, IT Strategy, Program Management, Business Intelligence, PMO, Agile Methodologies, Project Portfolio..., Process Improvement, Business Process, Waterfall, Project Delivery, Team Leadership, Release Management, Software Documentation, Lotus Notes, Business Process..., Visio, SharePoint, Integration, Infrastructure, ITIL, Project Planning, Enterprise Architecture, Business Analysis
Education
University of Phoenix 2003 — 2005
Master of Business Administration (M.B.A.), Information Technology Project Management
University of North Carolina at Greensboro 1991 — 1995
Bachelor of Science (B.S.), Management and Marketing
Academy School District 20 August 2003 - May 2012
USAA January 1988 - October 2002
North East Independent School District August 1979 - May 1987
Education
University of Oklahoma 1975 — 1979
Bachelor of Education (BEd), Elementary Education and Teaching
Progressive Insurance September 2014 - Present
USAA April 2010 - September 2014
Ford Motor Credit Company June 2000 - March 2010
Skills
Credit, Credit Analysis, Credit Risk, Customer Satisfaction, Customer Service, Finance, Financial Analysis, Insurance, Leadership, Loans, Portfolio Management, Process Improvement, Program Management, Relationship Management, Risk Management, Underwriting
Education
Hazelwood Central High School 1988 — 1992
University of North Alabama
Business Management
USAA October 2012 - Present
Education
University of North Texas 1999 — 2001
USAA September 2013 - Present
Deja Brew (We Proudly Brew Starbucks) 2010 - 2011
Starwood Hotels & Resorts Worldwide, Inc. - Cove Haven Resort 2006 - 2009
Fuse TV 2005 - 2006
Gap Inc./Old Navy 2003 - 2006
Skills
Customer Service, Multitasking Skills, Cash Handling Experience, Organizational..., Events Coordination, Emcee, Call Centers, Compliance, Property & Casualty...
Education
University of New Haven 2002 — 2006
Bachelor of Arts (B.A.), Music Industry
N/A April 1988 - Present
USAA April 1988 - April 2008
Skills
Casualty, Coaching, Organizational..., Employee Benefits, Employee Relations, Leadership Development, Insurance, General Insurance, Claim, Succession Planning, Property & Casualty..., Claims Management, Program Management, Underwriting, Health Insurance, Benefits Administration, Policy, Executive Management, Workers Compensation
Education
University of North Texas 1968 — 1973
Sociology
Law Office of Yvonne Duncan 2009 - Present
USAA January 2004 - August 2005
San Antonio Metropolitan Ministries 2000 - 2004
Education
University of Oklahoma College of Law 2005 — 2008
Doctor of Law (JD)
University of Oral Roberts 1995 — 2001
Bachelor of Arts (Social work)