USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
Kings and Associates Realty November 2014 - Present
Thomason Family Insurance Services, Inc. - Farmers Insurance April 2008 - Present
Integrity Staffing Solutions October 2012 - January 2013
Farmers Insurance June 2008 - December 2011
USAA March 2002 - October 2008
American Express 1998 - 2002
Skills
Training, Management, Insurance, Customer Service, Recruiting, Coaching, Marketing, New Business Development, Property & Casualty..., Process Improvement, Negotiation, Team Building, Sales, Health Insurance, Operations Management, Leadership, Interviews, Risk Management, Sales Management, Strategic Planning, Human Resources, Call Centers, Account Management, Small Business, Customer Satisfaction, General Insurance, Change Management, Employee Benefits, Team Leadership, Customer Retention, Employee Relations, System Administration, Employee Training, Leadership Development, Business Planning, Budgets, Life Insurance, Commercial Insurance, Term Life Insurance, Workers Compensation, Underwriting, Growing Profitability, Administration, Real Estate, Real Estate Transactions, New Home Sales, New Home Purchase, Listing Homes, Multiple Listing Service
Education
University of Phoenix 2012 — 2015
Bachelor's Degree, Business Administration
University of Phoenix 2009 — 2015
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Google Program DirectorBRGApril 2013 - January 2015
USAA July 2009 - March 2013
USAA March 2008 - July 2009
Trammell Crow Company 2002 - 2003
Skills
Asset Management, Real Estate, Real Estate Transactions, Commercial Real Estate, Portfolio Optimization, Program Management, Workplace Solutions, Strategic Planning, Space planning, Account Management, Team Management, Corporate Real Estate, Facilities Management, Management, Team Building
Education
University of Phoenix
Bachelor of Science, Business Administration and Management, General
Usaa May 2011 - Present
T-Mobile July 2007 - May 2011
Verizon Wireless May 2003 - July 2007
Skills
Underwriting, Banking, Mortgage Lending, Retirement Planning, Insurance, Property & Casualty..., Risk Management, Relationship Management, Consumer Lending, Retail Banking, Credit Analysis, Cross Selling, Mortgage Banking, Loan Origination, Financial Advisory, Refinance, Residential Mortgages, Credit Cards, Deposits, Management, Team Building, Sales
Education
University of Phoenix 2013 — 2020
Master of Business Administration (MBA)
University of Phoenix 2009 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Hillsborough Community College 1999 — 2001
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Land O' Lakes High School 1995 — 1999
High School Diploma
Puget Sound Naval Shipyard June 2014 - Present
Puget Sound Naval Shipyard January 2014 - June 2014
Arizona Department of Economic Security January 2013 - January 2014
USAA May 2010 - January 2013
US Army Reserves April 2008 - January 2010
US Army Garrison, Fort Carson August 2002 - April 2008
Skills
Security Clearance, Program Management, Community Outreach, Government, Leadership, Training, Leadership Development, Microsoft Office, Policy, Team Building, Rapid Prototyping, Process Improvement, Strategy Implementation, Theory of Constraints, Lean Six Sigma, Lean Startup, Military, Team Leadership, Management, Microsoft Excel, Project Planning, Public Speaking, Data Analysis, PowerPoint, Supervisory Skills, Analysis, Recruiting, Project Management, Strategic Planning, Organizational..., Workshop Facilitation, Budgets, Operations Management, Change Management, Human Resources, Conflict Resolution, DoD, Employee Relations, Military Experience, Emergency Management, Customer Service, Research, Employee Training, Coaching, Microsoft Word, Career Counseling, Resume Writing
Education
University of Phoenix 2010 — 2014
Bachelor of arts in Business Management, Entrepreneurial and Small Business Operations, 3.0
USAA September 2015 - Present
USAA July 2014 - September 2015
USAA September 2013 - July 2014
USAA January 2013 - September 2013
Wells Fargo August 2012 - December 2012
AT&T Mobility 2011 - 2012
MC Insurance May 2008 - August 2010
Skills
Sales, Leadership, Customer Service, Team Building, Team Leadership, Customer Experience, Time Management, Coaching, Mobile Devices, Banking, Account Management, Insurance, Sales Operations, New Business Development, Teamwork, Team Management, Retail, Photoshop, Change Management, Budgets, CompTIA A+ Certification, Problem Solving, Strategic Leadership, Web Development, Series 7
Education
University of Phoenix 2013 — 2015
Foundation degree, Banking, Corporate, Finance, and Securities Law
SWBC June 2014 - Present
SWBC Mortgage January 2011 - June 2014
SWBC Mortgage November 2009 - January 2011
Nix Health Care System June 2005 - November 2009
Nationwide Insurance June 2006 - January 2007
Farmers Insurance and Financial Services June 2004 - January 2005
USAA May 1999 - March 2003
STATE FARM INSURANCE IN SAN ANTONIO August 1994 - May 1999
Skills
Content Management, Technical Writing, Process Improvement, Business Process Mapping, SharePoint Designer, Team Building, Time Management, Employee Training, Customer Service, Property & Casualty..., Commercial Insurance, Claims Handling, Critical Thinking, Analytical Skills, Adobe Acrobat, HTML, AS400 system, Project Management, Insurance, Training, Business Analysis, Visio, Banking
Education
University of Phoenix 2007 — 2009
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
University of the Incarnate Word
Business, Management, Marketing, and Related Support Services
USAA December 2013 - Present
US Army March 2011 - Present
US Security March 2011 - December 2013
Iron Mountain March 2009 - February 2011
Skills
Project Management, Program Management, SDLC, Vendor Management, Process Improvement, Change Management, Strategy, Strategic Planning, Business Strategy, Marketing, Training, Leadership, Customer Service, Team Building, Insurance, Marketing Strategy, Microsoft Excel, Analysis
Education
University of Phoenix 2012 — 2015
Master of Business Administration (MBA), Business/Managerial Economics, 3.4
University of Phoenix 2003 — 2005
Bachelor of Arts (B.A.), Business/Managerial Economics
Aetna August 2014 - Present
State of Oregon December 2013 - August 2014
Liberty Mutual Insurance October 2012 - February 2013
USAA September 2009 - June 2012
USAA August 2006 - September 2009
United Way of Sacramento 2006 - 2009
BBR Partners January 2006 - June 2006
AIG April 2005 - October 2005
USAA May 2001 - April 2005
Skills
Insurance, Settlements, Insurance Claims, Underwriting, Property & Casualty..., Distance Learning, Creative Services, Technology Integration, Educational Technology, Settlement, Instructor-led Training, Claim, Microsoft Office, Workshop Facilitation, Training Facilitation, Program Facilitation, Claims Handling, Claims Resolution, Claims Investigations, Auto Claims, Negotiation
Education
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Business Communications
USAA April 2015 - Present
Millennium Group December 2014 - April 2015
PETCO Animal Supplies, Inc. November 2011 - December 2014
Kinetic Concepts 2006 - 2011
Skills
Forecasting, Cash Management, Retail, Financial Analysis, PeopleSoft, Cash Flow Forecasting, Microsoft Excel, Treasury Management, Customer Service, Financial Reporting, Accounting, Sarbanes-Oxley Act, Profit, Cash Flow
Education
University of Phoenix 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
USAA June 2012 - Present
Windows 7 Upgrade Contract 2011 - 2011
Apollo Group June 2006 - October 2009
University of Phoenix June 2006 - October 2009
Verizon July 2005 - June 2006
Pomeroy/Verizon July 2005 - June 2006
JPMorgan Chase September 2002 - April 2005
Morgan Chase September 2002 - April 2005
AT&T Global Network Services June 1996 - December 2001
AT&T Global Services June 1996 - October 2001
Skills
VPN, Software Documentation, Active Directory, Servers, Troubleshooting, Customer Service, Disaster Recovery, System Administration, Network Administration, Microsoft Office, Windows Server, Access, XP, Cisco Technologies, Networking, Switches, Routers, Hardware, Operating Systems, Wireless Networking, Laptops, Security, Printers, Windows, IP, Cisco Routers, Information Technology, Lotus Notes, Training, Management, Information Security, Avaya, SharePoint, Microsoft Excel, Windows 7, Visio, Technical Support, IT Management, IT Operations, VMware, Cisco IOS, Computer Security, Network Security, Vendor Management, Databases, Data Center, Help Desk Support, CRM, Windows XP
Education
University of Phoenix 2008 — 2009
MBA, Technology management
University of Phoenix 2003 — 2005
BS, Information Technology
University of Phoenix 2003 — 2005
B.S, Information Technology
Central High School 1989 — 1992
LaSalle Computer Learning Center
USAA October 2014 - Present
Allstate Insurance Agency November 2013 - September 2014
Phoenix Shanti Group November 2013 - July 2014
State Farm February 2010 - November 2013
Skills
Insurance, Customer Service, Microsoft Office, Microsoft Excel, Property & Casualty..., Strategic Planning, Risk Management, Project Management, Business Analysis, Health Insurance, Underwriting, Microsoft Word, Account Management, Call Centers, New Business Development, Analysis, Sales, General Insurance, Marketing, Commercial Insurance, Liability, Casualty, Claims Management
Education
College America 2014 — 2015
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
University of Phoenix 2014 — 2015
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
USAA March 2009 - Present
American General Finance July 2005 - March 2009
United States Air Force April 2000 - May 2005
Skills
Mortgage Lending, Loan Origination, Loan Servicing, Consumer Lending, Training, Loans, Insurance, Coaching, Risk Management, Financial Services, Customer Service, Management, Mortgage Marketing, Financial Analysis, Leadership, Process Improvement, Analysis, Underwriting, Business Development, Banking, Credit, Finance, Mortgage Banking, Cross-functional Team..., Retail Banking, Loss Mitigation, Mortgage Servicing, Call Centers, Team Leadership, Cross Selling, Relationship Management, Mortgage Underwriting, Security, Refinance, Lines Of Credit, Credit Analysis, Credit Risk, Sales Management
Education
University of Phoenix 2010 — 2012
Bachelor of Science in Management, Management
University of Phoenix 2010 — 2012
Bachelor's degree, Management
Ameriprise Financial Services, Inc. August 2012 - June 2014
Universal Insurance Facilities January 2012 - August 2012
Liberty Mutual Insurance March 2004 - January 2012
USAA January 2002 - March 2004
Skills
Direct Sales, Market Research, Accounting, Forecasting, Sales, Customer Service, Insurance, Microsoft Excel, Mergers & Acquisitions, Account Management, Customer Satisfaction, Leadership, Process Improvement, Team Leadership, Sales Management, New Business Development, Project Management, Negotiation, Business Development, Contract Negotiation, Risk Management, Microsoft Office, Project Planning, Outlook, Training
Education
University of Phoenix 2000 — 2004
Bachelor's degree, Business Administration and Management, General
USAA March 2014 - Present
DJ Kick It October 2012 - Present
BBVA March 2013 - March 2014
Chase March 2011 - March 2013
Wells Fargo March 2007 - July 2010
Ignite-SA Magazine February 2008 - May 2010
Sprint September 2005 - February 2007
Skills
Bilingual Communications, Marketing, CrossFit, Fitness Instruction, Public Relations, Public Speaking, Customer Service, Customer Satisfaction, Customer-focused Service, New Business Development, Financial Planning, Team Leadership, Employee Training, Sales Management, Retail Sales, Retail Banking, Recruiting, Leadership, Management, Sales, Finance, CRM, Banking, Relationship Building, Advertising, Social Media, Online Advertising, Loans, Retail, Credit, Financial Services, Small Business, Customer Retention, Business Planning, Investments, Human Resources, Customer Experience, Marketing Strategy, Coaching, Business Strategy, Relationship Management, Team Building, Social Networking, Microsoft Office, Social Media Marketing
Education
University of Phoenix 2011 — 2012
Master of Business Administration (M.B.A.), Marketing
University of Phoenix 2008 — 2010
Bachelor of Business Administration (B.B.A.), Marketing
The Albert Einstein Group, Inc. June 2014 - Present
USAA September 2013 - July 2014
Fieldstone Communities August 2007 - August 2009
Skills
Microsoft Office, Microsoft Excel, Customer Service, Strategic Planning, Project Management, Product Marketing, Marketing Strategy, Team Building, Marketing Communications, Social Media, Public Speaking, Marketing, Sales Management, Sales, New Business Development, Leadership
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Sunrun October 2014 - Present
USAA May 2013 - October 2014
USAA January 2004 - May 2013
Skills
Leadership, Insurance, Call Centers, Process Improvement, Employee Training, Customer Satisfaction, Training, Change Management, Project Management, Coaching, Management, Team Building, Performance Management, Life Insurance, Customer Experience, Team Leadership, Analysis, Operations Management, Business Process..., Banking, Strategic Planning, Sales, Customer Service, Financial Services, Start-ups, Strategy, Risk Management, Microsoft Excel, Microsoft Office, Marketing, Business Development, Sales Management, Salesforce.com, Six Sigma, Business Analysis, Customer Retention, Cross-functional Team..., Leadership Development, Quality Assurance, Sales Operations, CRM
Education
University of Phoenix
MBA
USAA June 2014 - Present
Intel Corporation November 2011 - June 2014
Intel Corporation April 2010 - November 2011
Intel Corporation October 2008 - November 2011
Intel Corporation October 2008 - April 2010
Intel Corporation 2005 - 2008
Intel Corporation 2003 - 2005
Intel Corporation 2000 - 2003
Intel Corporation January 1998 - 2000
Newport Shrimp Company 1993 - 1996
Skills
Program Management, Software Project..., Cross-functional Team..., Requirements Analysis, Project Management, Business Analysis, SDLC, Product Development, Integration, Vendor Management, Process Improvement, Testing, Product Management, Six Sigma, Business Process..., Intel, PMO, Process Engineering, Analysis, Change Management, Management, Project Portfolio..., Strategy, Team Leadership, Business Process, IT Strategy, Information Technology, Project Planning, IT Management
Education
University of Phoenix 1998 — 2002
Bachelors, Information Technology
USAA February 2004 - Present
Skills
Banking, Credit, Customer Service
Education
University of Phoenix 2014 — 2017
USAA October 2012 - Present
Bank of America April 2006 - October 2012
Wal-Mart January 1999 - March 2006
Whitney National Bank December 1980 - March 2006
Skills
Auditing, Financial Accounting, Disaster Recovery, Accounting, Customer Service, Fraud, Quickbooks, Payroll, QuickBooks, Leadership, Microsoft Office, Credit, Management, Business Analysis, Microsoft Excel, Banking, Risk Management, Tax Preparation, Financial Analysis, Bank Reconciliation, Time Management, Credit Cards, Finance, Tax, Financial Reporting, Cash Management, Financial Risk, Internal Controls, Internal Audit, Retail Banking, Account Reconciliation, Financial Services, Credit Analysis, Loans, Treasury Management, Deposits, Commercial Banking, Accounts Receivable, Payments, Strategic Financial..., Analysis, Portfolio Management, Financial Statements, Process Improvement, Strategic Planning, Budgets, Credit Risk, Team Leadership
Education
University of Phoenix 2010 — 2012
Masters of Science in Accountancy, Accounting
University of Phoenix 2008 — 2010
Bachelors 2010, Accounting
USAA 2014 - Present
USAA February 2013 - August 2014
AllianceBernstein 2006 - 2012
Alliance Bernstein 2006 - 2006
AllianceBernstein 2004 - 2006
Tom's Ribs Restaurant 2002 - 2004
San Antonio Remittance Corporation 2000 - 2002
Skills
Alternative Investments, Equities, Bloomberg, Asset Allocation, Equity Research, Fixed Income, Investment Strategies, Asset Managment, Investment Management, Municipal Bonds, Mutual Funds, Account Reconciliation, Electronic Funds..., Project Coordination, Multitasking Skills, Customer Oriented, Microsoft Excel, Financial Analysis, Data Analysis, Communication Skills, Self Management, Equity Valuation, Securities, Investments, Portfolio Optimization, Wealth Management, Asset Management, Equity Trading, Trading
Education
University of Phoenix
AGS Safety & Supply January 2013 - Present
G&K Services April 2011 - January 2013
USAA August 2008 - April 2011
Coldwell Banker Residential Brokerage January 2006 - February 2008
Enterprise Rent-A-Car October 1997 - June 2005
Skills
Cold Calling, Sales Presentations, Sales Process, Salesforce.com, Sales Management, Outside Sales, Territory Management, B2B, Account Management, Sales, P&L Accountability, Sales Force Development, Direct Sales, Customer Retention, Solution Selling, Sales Operations, Safety, Building Relationships, Forecasting, New Business Development, Business Development, Customer Satisfaction, P&L Management, Pricing, Contract Negotiation, Supply Chain, CRM, Industrial Safety, Key Account Management, Selling Skills, Selling, Profit, Competitive Analysis, Lead Generation, Leadership, P&L
Education
University of Phoenix 2008 — 2010
BS, Business Management
Independence High School
USAA April 2014 - Present
Farmers Insurance July 2011 - February 2012
Farmers Insurance 2006 - 2012
Douglas County Sheriff's Department, Castle Rock, CO August 2003 - May 2005
Skills
Operations Management, Customer Service, Insurance, Team Building, Change Management, Problem Solving, Process Improvement, Customer Relations, Hiring, Six Sigma, Coaching, Compliance, People Management, Claims Management, Leadership, Legal Liability, Management, Negotiation, Property Damage, Recruiting, Training, Liability, Property
Education
University of Phoenix 2002 — 2004
BS, Accouting
USAA October 2014 - Present
USAA May 2013 - October 2014
USAA January 2012 - May 2013
USAA February 2010 - January 2012
USAA October 2001 - February 2010
Skills
Innovation, Product Development, Product Management, Product Design, Product Strategy, Customer Relations, Customer Service, Sales Management, Salesforce.com, Military Affairs, Team Building, Mentoring, Process Improvement, Process Mapping, Project Planning, Green Belt, Project Execution, Microsoft Office, Supervisory Skills, Change Management, Team Leadership, Public Speaking, Call Center, Business Requirements, Property & Casualty..., MBA, Operations Management, Sales Operations, Call Centers, Insurance, Project Management, Leadership, Risk Management, Customer Experience, Business Analysis, Casualty, Strategy, Analytics, Financial Services, Underwriting, Vendor Management, Cross-functional Team..., Business Process..., General Insurance, Program Management, Analysis, CRM, Business Process, Project Portfolio...
Education
University of Phoenix 2008 — 2011
Masters, Business Administration
University of Phoenix 2001 — 2005
Bachelor of Science, Business Administration
Woodland High School 1993 — 1996
Capstone Corporation June 2015 - Present
Newport News Shipbuilding, A Division of Huntington Ingalls Industries June 2014 - June 2015
Newport News Shipbuilding, A Division of Huntington Ingalls Industries January 2010 - June 2014
Northrop Grumman March 2008 - January 2011
Northrop Grumman Newport News January 2006 - March 2008
Northrop Grumman Newport News July 2005 - January 2006
USAA October 2002 - July 2005
David's Bridal January 1998 - January 2001
Skills
Employee Relations, Union Negotiations, Strategic Communications, Arbitration, Volunteer Management, Employee Engagement, virtual projects, Project Management, Organizational..., Change Management, Customer Service, Human Resources, Leadership, Management, Microsoft Word, Negotiation, Team Leadership, Training, Personnel Management, Program Management, Process Improvement, Strategic Planning, Security Clearance, Microsoft Office, Leadership Development, Public Speaking, Government, Strategy
Education
University of Virginia, School of Continuing and Professional Studies 2010 — 2012
Graduate Certificate HR Leadership, Leadership in Human Resources Management, A
University of Phoenix 2002 — 2004
Master, Business Administration
University of Virginia 1993 — 1997
Bachelor of Arts, Biology
USAA January 2014 - Present
The Salvation Army January 2013 - January 2014
Household International August 1995 - April 2009
Education
University of Phoenix 2008 — 2014
Bachelor of Science (BS), HRM
Self Employed Independent Peoplesoft Consultant May 2013 - Present
USAA May 2012 - May 2013
Wells Fargo Bank May 2008 - May 2012
Skills
Loans, Credit, Mortgage Lending, Banking, Small Business Lending, Commercial Lending, Commercial Banking, Consumer Lending, Credit Analysis, Retail Banking, Portfolio Management, Loan Origination, Mortgage Banking, Relationship Management, Lines Of Credit, Financial Services, Wealth Management, Investments, Financial Analysis, Cross Selling
Education
University of Phoenix 2012 — 2013
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
USAA February 2015 - Present
USAA July 2014 - February 2015
USAA October 2012 - July 2014
A Cause for Protein December 2011 - May 2012
Progressive Insurance April 2007 - January 2008
Nationwide November 2006 - April 2007
University of South Florida May 2006 - August 2006
Skills
Customer Service, Analysis, Public Speaking, Program Management, Strategic Planning, Data Analysis, Sales, Recruiting, Research, Marketing, Business Analysis, Budgets, Management, Social Networking, Sales Management, Property & Casualty..., Time Management, Policy, Claim, Process Improvement, Leadership Development, Liability, Customer Satisfaction, Human Resources, Property Damage, Contract Negotiation, Social Media, Performance Management, Employee Relations, Customer Retention, Employee Benefits, Teamwork, Employee Training, Software Documentation, Cross-functional Team..., Leadership, Training, Team Building, Insurance, Coaching, Microsoft Office, Negotiation, Microsoft Excel, Marketing Strategy, Project Management, Underwriting, Social Media Marketing
Education
University of Phoenix 2011 — 2013
Masters, Business Administration
University of South Florida 1998 — 2006
Bachelor of Arts, Gerontology
The Little Dude With Black Hair April 2008 - Present
Loan Resolution Corporation April 2010 - December 2010
USAA March 2005 - March 2008
Education
University of Phoenix 2004 — 2007
BSB/EB MBA, E-Business
University of Phoenix 2004 — 2005
BA, Business
Phoenix Institute of Technology 1990 — 1991
Design & Production Art Specialist, Graphic Arts/Computer Design
Bank of America October 2014 - Present
Security Service Federal Credit Union April 2014 - October 2014
Wells Fargo February 2012 - April 2014
RCFCU February 2011 - February 2012
USAA February 2008 - February 2011
Chase August 2007 - March 2008
Chase August 2006 - August 2007
Chase November 2004 - August 2006
Skills
Operational Risk, Risk Management
Education
University of Phoenix 2011 — 2013
Bachelor's Degree, Business Administration and Management, General
Carpetman August 2007 - Present
Erie Insurance Group June 2006 - August 2007
USAA April 1988 - November 2004
Skills
Human Resources, Benefits Administration, Employee Benefits, Payroll, Interviews, Team Building, Performance Appraisal, Customer Service, Performance Management, Employee Relations, Workforce Planning, Deferred Compensation, Onboarding, Succession Planning, Leadership, Customer Retention, Labor Relations, Sales, Training, Insurance, Management, General Insurance, Event Planning, Process Improvement, Sales Management, Marketing Strategy
Education
Milton High School 1979 — 1983
diploma, Business Administration and Management, General
University of Phoenix
Business Administration, Management and Operations
USAA December 2010 - Present
USAA January 2010 - January 2011
USAA January 2010 - November 2010
DeClutter by Design September 2008 - December 2009
Citigroup August 1990 - August 2008
Citigroup January 1990 - January 2008
CITI (FORMERLY KNOWN January 1990 - January 2008
CITIGROUP Procurement Services January 2000 - January 2003
Citigroup Procurement Services January 2000 - January 2003
CITIGROUP Procurement Service January 1999 - January 2000
Education
University of Phoenix 2003 — 2006
MBA, Human Resource Management
University of Phoenix 1998 — 2002
BS, Business Management
Alamo Colleges July 2014 - Present
Genesis ATC March 2014 - July 2014
Kinetic Concepts July 2012 - March 2014
Trifecta & Associates June 2010 - February 2011
Jung Oil Inc June 2010 - February 2011
USAA 2011 - 2011
Dr. Pepper Snapple Group June 2010 - June 2010
M.O.T September 2008 - January 2010
Skills
Deferred Compensation, Interviews, Recruiting, Applicant Tracking..., Training, Talent Management, Sourcing, Temporary Placement, Employee Benefits, New Hire Orientations, Talent Acquisition, Internet Recruiting, Hiring, Onboarding, Background Checks, Workforce Planning, Taleo, College Recruiting, HRIS, Benefits Administration, Employee Relations, Technical Recruiting, HR Policies, Staffing Services, Job Fairs, Screening Resumes, Benefits Negotiation, Job Descriptions, FMLA, Screening, Temporary Staffing
Education
University of the Incarnate Word 2012 — 2013
Bachelor of Arts (B.A.), Human Resources Management and Services, 3.8
University of Phoenix 2009 — 2011
Associates of Arts, Business Management, 3.4
USAA March 2007 - Present
Skills
Banking, Credit, Customer Service, Finance, Investments, Leadership, Loan Origination, Management, Mortgage Lending, Refinance, Residential Mortgages, Sales, Team Leadership, VA Loans, Mortgage Banking, Team Building, Microsoft Excel, Credit Analysis, Underwriting, Financial Services, Financial Analysis
Education
University of Phoenix 2009 — 2011
Business/Corporate Communications
SWBC September 2015 - Present
SWBC December 2014 - Present
SWBC July 2008 - December 2014
UnitedHealth Group 2007 - 2008
USAA 1998 - 2007
Skills
Claim, Insurance, Customer Service, Outlook, Data Entry, Microsoft Word, Time Management, Salesforce.com, Windows, Microsoft Office, Teamwork, Adobe Acrobat, Administrative..., Microsoft Excel, PowerPoint, Lotus Notes, Call Centers, Training
Education
University of Phoenix-San Antonio Campus
USAA June 2015 - Present
Audiovisions October 2012 - November 2014
Best Buy September 2001 - October 2012
Skills
Customer Service, Sales, Retail, Management, Leadership, Merchandising, Troubleshooting, Inventory Management, Computer Hardware
Education
University of Phoenix 2009 — 2012
Bachelor's degree, Business Administration and Management, General
Tesoro Corporation October 2013 - Present
Tesoro Corporation June 2008 - October 2013
Tesoro Corporation June 2006 - June 2008
Tesoro Corporation October 2004 - June 2006
USAA May 1998 - September 2003
Skills
Process Improvement, Program Management, Project Management, Training, Sales, Business Process, Strategic Planning, Change Management, Leadership, Budgets, Marketing, Forecasting, Business Analysis, Financial Analysis, SAP, Marketing Strategy, PowerPoint, Business Strategy, Inventory Management, SAP BPC, SharePoint, Data Warehousing, Requirements Gathering, Financial Markets, Marketview, Data Modeling, Preparation Of Proposals, Econometrics, Price Forecasting, Yellow Belt, Green Belt, ZEMA, DMAIC
Education
University of Phoenix
Bachelor of Science in Business, Marketing
USAA March 2013 - Present
Skills
Customer Service, English, Management, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Research, Sales, Windows, Outlook, Leadership, Training, Process Improvement, Recruiting, Interviews
Education
University of Phoenix 2011 — 2014
Bachelors of Healthcare Administration, Health/Health Care Administration/Management
USAA October 2014 - Present
USAA May 2012 - Present
U.S. Navy February 2006 - September 2011
US Navy June 1999 - February 2006
US Navy June 1986 - June 2000
Skills
Program Management, Explosive Safety, Quality Assurance, Leadership, Security Clearance, Training, Logistics, Recruiting, Personnel Management, Military Experience, Insurance, Team Building, Operational Planning, Project Management, Cross-functional Team..., Employee Training, Management, Organizational..., Analysis, Team Leadership, Operations Management, Project Planning, Military Operations, Resource Management, Military, Human Resources, Leadership Development, Organizational..., Conflict Resolution, Military Training, Coaching, Strategic Leadership, Customer Satisfaction, Call Centers, Change Management, Personnel Supervision, Top Secret, Military Logistics, Situational Leadership, Supervisory Experience, Explosives Safety, Weapons, Command, Navy
Education
Wayland Baptist University 2003 — 2015
Bachelors of Science, Management (120 credit Hours)
University of Phoenix 2011 — 2012
Project Management Professional Certificate, Project Management, 3.86
Loy Norrix High School 1983 — 1986
High School Diploma, Business Administration and Management, General
USAA January 2015 - Present
Bexar County Protective Service October 2013 - Present
USAA October 2012 - September 2013
IBC Bank March 2012 - September 2012
Wells Fargo Home Mortgage November 2009 - December 2011
World Savings October 2005 - December 2008
Skills
Loans, Mortgage Lending, Loan Origination, Banking, Credit, Refinance, FHA financing, VA loans, Portfolio Management, Customer Service, Risk Management, Process Improvement, Training, Team Building, Team Leadership, Outlook, Coaching, Change Management, PowerPoint, Strategic Planning, Employee Relations, Microsoft Word, Project Management, Mortgage Banking, Consumer Lending, Sales Management, Mortgage Underwriting, FHA, Loss Mitigation, Underwriting, Residential Mortgages, Analysis, Management, Mortgage Servicing, Finance, Hiring, Credit Analysis, Applicant Tracking..., Credit Risk, Operational Risk...
Education
University of the Incarnate Word 2011 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2008 — 2011
Bachelor of Business Administration (B.B.A.), Human Resources Development, 3.5
Northwest Vista College 2002 — 2004
Associate of Arts (A.A.), Communication and Media Studies
Christopher & Banks March 2014 - July 2014
Christopher & Banks December 2013 - March 2014
Catherine's August 2013 - December 2013
Hanesbrands Inc. April 2012 - March 2013
USAA March 2007 - April 2010
Macys/Clarins July 2005 - March 2007
Torrid August 2002 - August 2005
Illuminations June 2000 - July 2001
Chiasso December 1999 - June 2000
Modern Women/Added Dimensions February 1998 - December 1999
Skills
Retail, Inventory Management, Sales, Merchandising, Customer Service, Management, Marketing, Marketing Strategy, Team Building, Visual Merchandising, Team Leadership, Forecasting, Training, Microsoft Excel, Store Management, Competitive Analysis, Outlook, Inventory Control, Microsoft Word, PowerPoint, Coaching, Advertising, Retail Sales, Trend Analysis, Profit, Sourcing, Fashion, Loss Prevention, Recruiting, Income Statement, Event Planning, Driving Results, Apparel, Sales Management, Merchandise Planning, Store Operations, Employee Relations, Hiring, Succession Planning, Shrinkage, Time Management, Microsoft Office, Social Media, Strategic Planning, Talent Acquisition, Pricing, Applicant Tracking..., POS, Customer Experience, P
Education
University of Phoenix 2003 — 2007
BS/M & BS/A, Business
USAA February 2007 - Present
Countrywide Home Loans February 2005 - December 2006
Skills
Process Improvement, Marketing, Leadership, Business Analysis, Banking, Analysis, Program Management, Business Process..., Team Building, Operations Management, Cross-functional Team..., Training, Customer Service, Risk Management, Team Leadership, Microsoft Office, Strategic Planning, Management, Microsoft Excel
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA)
University of Phoenix 2010 — 2013
Bachelor of Science in Business, Organizational Innovation, 3.76
USAA July 2015 - Present
Chase January 2013 - April 2015
Chase January 2011 - December 2012
Chase July 2008 - February 2010
Data Search Inc January 2007 - June 2008
Skills
Financial Analysis, Risk Assessment, Anti Money Laundering, BSA, OFAC, USA PATRIOT Act, OCC, Adobe Connect, Microsoft Excel, PowerPoint, Public Speaking, Management, Skilled Multi-tasker, Risk Management, Employee Training, Training Delivery, KYC, Quality Assurance, Bank Secrecy Act
Education
University of Phoenix 2011 — 2013
Associate's Degree, Business Management
Nissan Motor Acceptance Corporation April 2013 - Present
Capital One Auto Finance March 2011 - April 2013
USAA February 2010 - February 2011
Ford Motor Credit Company January 2007 - May 2009
Ford Motor Credit Company May 2006 - January 2007
Ford Motor Credit Company June 2004 - May 2006
Ford Motor Credit Company May 2001 - June 2004
Ford Motor Credit Company June 1996 - May 2001
Skills
Credit Analysis, Six Sigma, Call Center, Coaching, Feedback, Customer Service, Team Leadership, Organizing, Operations, Quality Assurance, Problem Solving, Teamwork, Business Strategy, Business Management, Employee Relations, Insurance, Business Process..., Customer Service..., Employee Engagement, Career Development, Business Process..., Credit, Visio, Call Centers, Team Building, Team Management, Development Of Employees, Credit Risk, Car Loans, Leadership, Loans, Underwriting, Relationship Management, Finance, Financial Analysis, Management, Customer Satisfaction, Consumer Lending, Portfolio Management, Customer Retention, Financial Services
Education
University of Phoenix 2005 — 2007
Master, Business Administration
University of Virginia 1994 — 1996
Bachelor of Arts, Psychology
Richard Bland College 1991 — 1994
Associate, Science
USAA April 2012 - Present
USAA 2012 - 2013
Arizona Business Bank September 2008 - March 2012
Skills
Customer Relations, Customer Service, Customer Satisfaction, Customer Retention, Banking, Banking Law, Trusts, Trust Services, Trust Management, Processing, Cashiering
Education
Deer Valley High 1998 — 2001
University of Phoenix
none, Human Services, General
USAA May 2013 - Present
United States Marine Corps July 2012 - March 2013
United States Marine Corps August 2011 - June 2012
United States Marine Corps November 2008 - August 2011
United States Marine Corps May 2005 - October 2008
Skills
Military, Security Clearance, Military Operations, Military Experience, DoD, Weapons, National Security, Marine Corps, Military Training, Top Secret, COMSEC, Mission Accomplishment, Interagency Coordination, Small Unit Leadership, Exercises, Military Logistics, Combat Life Saver, Honorable Discharge, Active DoD Secret..., Combat, Operational Planning, Force Protection
Education
University of Phoenix-San Antonio Campus
Bachelor of Business Management, Business Administration and Management, General
American Military University 2008 — 2014
Bachelor's degree, Business Administration and Management, General
USAA January 2014 - Present
Echo Metis LLC 2012 - December 2014
Allied Barton Security Services March 2008 - April 2011
Sears Holdings Corporation January 2006 - November 2007
United States Navy – NSA Hawaii June 2000 - December 2004
Skills
Retail, Sales, Customer Service, Customer Satisfaction, Team Building, Marketing, Microsoft Office, Profit, Loss Prevention, Microsoft Excel, Sales Management, Leadership, Team Leadership, Customer Experience, Time Management, Management, Strategic Planning, Analysis, Security, Human Resources, Teamwork, Operations Management, Account Management
Education
University of Phoenix-San Antonio Campus 2010 — 2011
Bachelor of Science (BS), Business
Milestone Technologies, Inc. April 2011 - Present
CompuCom September 2008 - April 2011
USAA April 2007 - September 2008
Skills
Management, BMC Remedy, Networking, PC, Servers, Windows, Technical Support, Data Center, Vendor Management, Customer Satisfaction, Troubleshooting, Operating Systems, Software Installation, Help Desk Support, Hardware, Switches, Process Improvement, Customer Service, System Administration, Project Planning, Cisco Technologies, Computer Hardware, Windows Server, XP, Disaster Recovery, VMware, WAN, HP, System Deployment, Network Administration, Virtualization, VMware ESX, IT Operations, IT Service Management, Microsoft Exchange, Windows 7, Cisco IOS, VPN, Printers, LAN-WAN, DNS, Routers, DHCP, Laptops, Active Directory
Education
University of Phoenix 2006 — 2007
Master of Business Administration (MBA), Business/Commerce, General
University of Phoenix 2004 — 2006
Bachelor of Applied Science (BASc), Information Technology
USAA February 2014 - Present
Mondelēz International June 1998 - July 2013
Kraft Foods Inc. 2005 - 2010
Kraft Foods Inc. 2002 - 2005
Kraft Foods Inc. 1998 - 2002
Skills
Six Sigma, Continuous Improvement, Change Management, SharePoint, Analysis, Process Improvement, Business Process..., Program Management, Management, Training, Business Process, Value Stream Mapping, DMAIC, Business Process Mapping, Sarbanes-Oxley Act, Vendor Management, Strategy, Auditing, Outsourcing, ERP, Visio, Project Portfolio..., Software Documentation, Lean Tools, Lean Thinking, Internal Controls, Supply Chain, Kaizen, Business Analysis, Dedication to..., Information Technology, Quality Management, Data Analysis, Business Intelligence, MS Project, Requirements Gathering, Human Resources, IT Management, Pareto Charts, Business Objects, DevOps, Solution Implementation, Leadership, Team Leadership, Strategic Leadership, Culture Change
Education
University of Phoenix 2012 — 2015
Bachelor of Arts (B.A.), Information Technology, 4.0
Amerigroup/Wellpoint an Anthem Company September 2013 - Present
Amerigroup/Wellpoint April 2012 - September 2013
Adult Learning Center September 2012 - May 2013
USAA December 2004 - January 2012
National American Insurance Company February 2004 - December 2004
Skills
Budgets, Insurance, Healthcare, Process Improvement, Data Analysis, Analysis, Claim, Access, Visio, Risk Management, Administration, Leadership, Policy, Training, Software Documentation, Program Management
Education
University of Phoenix-Southern California Campus 1999 — 2001
Master's degree, Organizational Management
California State University Dominguez HIlls 1995 — 1999
Bachelor's degree, Public Administration
USAA September 2013 - Present
TesTeachers LLC March 2005 - December 2010
Echostar Communications January 2002 - August 2003
Skills
Property & Casualty..., Life Insurance, Operations Management, Account Management, Management
Education
University of Phoenix 2014 — 2015
Associate of Arts and Sciences (AAS)
Metropolitan 2003 — 2005
General
USAA August 2011 - Present
Southwest Research Institute June 2000 - August 2011
Skills
Procurement, Strategic Planning, Negotiation, Contract Negotiation, Risk Management, Process Improvement, Analysis, Contract Management, Project Planning, Program Management, Leadership, Cross-functional Team..., Project Management, Vendor Management, Microsoft Office, Financial Analysis, Strategy, Business Process...
Education
St. Mary's University
Bachelor of Business Administration (B.B.A.), Corporate Finance
University of Phoenix-San Antonio Campus
Master of Business Administration (MBA)
Cintas May 2012 - Present
USAA October 2007 - 2012
USAF June 2006 - September 2007
United States Air Force May 2005 - May 2006
United States Air Force September 2004 - September 2005
United States Air Force September 2003 - September 2004
United States Air Force September 2001 - August 2003
Skills
Military, Air Force, SharePoint, Process Improvement, Project Planning, Cross-functional Team..., DoD, Analysis, Training, Team Leadership, Leadership, Business Process..., Management, Project Management, Vendor Management, Change Management, Logistics, MS Project, Risk Management, SDLC, Microsoft Project, Program Management, Six Sigma, Strategic Planning, Budgets, PMO, Quality Assurance
Education
University of Washington 1997 — 2001
Bachelor of Arts, Community Environmental Planning
University of Phoenix
MBA, Project Management and Marketing
USAA March 2011 - Present
USAA February 2007 - March 2011
USAA April 2002 - February 2007
USAA April 1999 - April 2002
Skills
Risk Management, Property & Casualty..., Insurance, Training, Underwriting, General Insurance, Process Improvement, Team Building, Customer Service
Education
University of Phoenix 2006 — 2008
MBA, Business Administration
University of South Florida 1997 — 1999
B.A., Accounting
University of South Florida 1986 — 1989
B.A., Chemistry
USAA July 2014 - Present
Millenium Group April 2014 - July 2014
Aviat Networks August 2013 - April 2014
Argo Group US January 2013 - June 2013
PETCO Animal Supplies, Inc. October 2011 - January 2013
KCI Medical December 2008 - October 2011
US Navy Reserve 2001 - 2009
KCI Medical June 2004 - December 2008
Clear Channel Communications 2001 - 2004
SBC Communications Inc. 1999 - 2001
Skills
Financial Analysis, Banking, Sarbanes-Oxley Act, Financial Reporting, Cash Management, Forecasting, PeopleSoft, Process Improvement, Finance, Accounting, Managerial Finance, General Ledger, Internal Controls, Auditing, Corporate Finance, Internal Audit, Access, Account Reconciliation, Payroll
Education
University of Phoenix 2007 — 2011
MBA, Business
University of Phoenix
BBA, Business Administration
USAA June 2001 - Present
Budget Rent a Car April 1992 - March 2001
Skills
Call Center, Insurance, Underwriting, Recruiting, Innovation, Sales Management, Interviews, Result Oriented, Fun, Delegation, Call Centers, Financial Services, Leadership, Sales, Process Improvement, Risk Management, Customer Service, Coaching, Mortgage Lending, Finance, Customer Retention, Vendor Management, Team Building, Customer Satisfaction, Executive Management, Performance Management
Education
University of Phoenix 2005 — 2007
Business, Marketing
USAA August 2011 - Present
USAA March 2010 - August 2011
Affinity Hospice of Life October 2009 - March 2010
Right at Home, Inc. February 2009 - September 2009
Right At Home February 2008 - February 2009
Acceptional Lending, Inc. January 2005 - May 2008
Claim Jumper Restaurants August 2007 - January 2008
Hometown Newsgroup, LLC February 2002 - December 2004
With Sheep Clothes January 2001 - December 2004
Skills
Microsoft Office, Healthcare, Event Planning, PowerPoint, Public Relations, Claims Resolution
Education
Western International University 2010 — 2012
Bachelor's degree, Business/Corporate Communications
University of Phoenix 2009 — 2010
Bachelor of Science, Human Services Management
IVCC 1995 — 1997
AAS, Microcomputers and Office Technology
Amboy High School 1988 — 1991
Tampa General Hospital June 2014 - July 2015
Tampa General Hospital October 2012 - June 2014
Tampa General Hospital December 2009 - March 2011
USAA September 2008 - June 2009
Skills
Customer Service, Payroll, QuickBooks, Tax, Microsoft Excel, Process Improvement, Healthcare, Access, EMR, Hospitals, Training, Epic Systems, Medical Terminology, Nursing, Basic Life Support, ASATT Certified, BLS, Critical Care, Patient Safety, Healthcare Management
Education
Concorde Career College 2009 — 2010
Patient Care Technician, Nursing
University of Phoenix 2005 — 2008
Bachelor of Science (B.S.), Information Technology
JDSU March 2015 - Present
Affirmative Insurance March 2013 - March 2015
Miller and Associates August 2012 - March 2013
PepsiCo October 2006 - August 2012
PepsiCo May 2000 - October 2006
PepsiCo May 1995 - May 2005
USAA October 1988 - May 1995
Skills
Unix/Linux, Management, DNS/DHCP, Network Monitoring Tools, Unix Shell Scripting, Windows AD design, Client/Server computing, Infrastructure..., Disaster Recovery, Unix, Enterprise Architecture, SDLC, Vendor Management, Technical Architecture, Puppet, Zabbix, Nagios, VMware, Solaris, Oracle, Linux, Agile Methodologies, Servers, VMware ESX, Testing, DNS, Infrastructure, ITIL, Operating Systems, Architecture, Integration, Data Center, IT Management, HP-UX, IT Strategy, System Deployment, Virtualization, IT Operations, Solution Architecture, IT Service Management, AIX, High Availability, Project Management, System Administration, SAN, Storage Area Networks, Business Continuity, Cisco Technologies, Shell Scripting
Education
University of Phoenix 2005 — 2007
BSM, IT Management
USAA March 2014 - Present
USAA September 2012 - Present
FNH USA 2008 - 2012
Gymboree September 2007 - June 2008
GreenPoint Mortgage 1999 - 2007
Skills
Customer Service, Networking, Leadership, Sales, Process Improvement, Mortgage Lending, Management, Account Management, Salesforce.com, Time Management, Sales Process, Mortgage Banking
Education
University of Phoenix
Associate of Arts in Accounting, Accounting
USAA June 2007 - Present
Skills
Retirement Planning, Insurance, Strategic Financial..., Life Insurance, Fixed Annuities, Long-term Care, Health Insurance, Financial Advisory, Retirement, Financial Services, General Insurance, Mutual Funds
Education
University of Phoenix 2006 — 2007
MBA, Business
XTO Energy October 2011 - Present
Allied Electronics August 2010 - October 2011
Ocshner Health Systems June 2008 - August 2010
USAA March 2003 - May 2008
divine August 1999 - February 2003
Sunset Direct May 1999 - August 1999
Dell June 1998 - May 1999
United States Air Force August 1994 - August 1998
Skills
Enterprise Content..., Document Management, OpenText, SQL, T-SQL, Microsoft SQL Server, SSIS, SSRS, C#, Databases, Software Development, SharePoint, Crystal Reports, jQuery, ASP.NET, ASP.NET MVC
Education
University of Phoenix 2002 — 2004
BS, Business/E-Business
Acelity September 2014 - Present
Apex Systems - KCI January 2014 - September 2014
USAA April 2013 - December 2013
Administrative Office of the US Courts July 2012 - April 2013
Clear Channel Radio August 2010 - June 2012
Accenture June 2008 - July 2010
Karta Technologies March 2007 - May 2008
Skills
Project Management, MS Project, Program Management, Visio, Vendor Management, SharePoint, MS Project Server, PMP, Agile Project Management, Resource Management, Scrum, PMO, Project Server, Software Documentation, Software Project..., Cross-functional Team..., Requirements Analysis, Integration, SDLC, Business Analysis, Business Process, Business Process..., IT Management, IT Strategy, Project Portfolio...
Education
University of Phoenix 2003 — 2007
Master Degree, Business Administration
USAA September 2014 - Present
USAA April 2011 - September 2014
Oakwood Worldwide November 2009 - February 2011
Oakwood Worldwide February 2007 - November 2009
Oakwood Worldwide November 2006 - August 2007
Skills
Customer Satisfaction, Customer Service, Account Management, Sales, Team Building, Sales Management, Call Center, Strategic Planning, Call Centers, Salesforce.com, Process Improvement, CRM, Inventory Management, Vendor Management, Contract Negotiation, Forecasting, Leadership, Budgets, Coaching, Management, Training, Outlook, New Business Development, Customer Retention, Sales Process, Sales Operations, Recruiting, Selling, Team Leadership, Marketing, Operations Management, Negotiation, B2B, Time Management, Sales Presentations, Insurance, Microsoft Excel, Microsoft Office, Employee Training, Leadership Development
Education
University of Phoenix 2013 — 2016
Bachelor's Degree, Business Administration and Management, General
Kinder Morgan August 2011 - November 2011
USAA March 2011 - June 2011
Infinity Software Development January 2010 - April 2010
Verizon Wireless October 2009 - December 2009
BGL Group August 2006 - October 2008
Parkway Project May 2003 - July 2006
Splashers Technologies Ltd September 1998 - April 2003
Moore Advice Ltd March 1997 - August 1998
Education
University of Phoenix 2010 — 2011
Masters in Information System, Information Technology
University of Phoenix 2009 — 2010
MIS, Information System
Benchmark Mortgage (NMLS #2143) March 2015 - Present
USAA October 2012 - March 2015
Arizona State Credit Union November 2010 - October 2012
World Savings 2004 - 2008
Wachovia August 2004 - October 2005
Education
DeSoto Senior High School 1989 — 1992
University of Phoenix
Business
LPL January 2009 - Present
CUE Financial Group Inc., January 2003 - January 2009
USAA August 2005 - December 2005
The Vanguard Group January 1997 - August 2005
Education
University of Phoenix 1999 — 2002
MBA, Business Administration
Ironwood Highschool 1986 — 1990
Highschool Diploma
USAA July 2015 - Present
American Funds/Capital Group December 2005 - June 2015
13th Judicial District Attorney Office June 2005 - October 2005
Colorado Driving Institute August 2002 - May 2005
Skills
Customer Service, Process Improvement, Multi-task & Handle..., Troubleshooting, Collaborative Problem..., Outlook, Microsoft Word, Microsoft Excel, PowerPoint, SharePoint, Time Management
Education
University of Phoenix 2003 — 2009
Bachelor's Degree, Business Administration and Management, General
USAA October 2014 - Present
Citi June 2012 - October 2014
American Express June 2001 - March 2011
Skills
Leadership, Training, Customer Service, Risk Management, Banking, Finance, Loans, Insurance, Financial Analysis, Credit Analysis, Financial Services, Consumer Lending, Credit Risk, Retail Banking, Credit, Team Building
Education
Florida Institute of Technology 2014 — 2014
Master's degree, Finance and Financial Management Services
University of Phoenix 2009 — 2010
Master's, Business Administration
University of Phoenix 2005 — 2008
Bachelor's, Business Administration
Eastern Wayne High School 1991 — 1994
High School Diploma, General Studies
USAA December 2009 - Present
Skills
Call Center, Customer Experience, Process Improvement, Insurance, Operations Management, Change Management, Property & Casualty..., Team Building, Customer Service, Team Leadership, Coaching, Risk Management, Leadership, Sales Management
Education
University of Phoenix 1998 — 2000
Bachelors of Science, Business Adminstration
USAA December 2014 - Present
USAA February 2014 - December 2014
USAA April 2009 - February 2014
Wachovia November 2008 - April 2009
WaMu July 2008 - October 2008
World Savings January 2002 - February 2008
Skills
Fraud, Policy, Risk Management, Credit Cards, Risk Assessment, Anti Money Laundering, Banking, AML, Financial Risk, Retail Banking, Leadership, Bank Secrecy Act, Analysis, Process Improvement, Investigation, Financial Services, Customer Service
Education
University of Phoenix 2009 — 2014
Bachelor of Business Administration (B.B.A.)
Time Warner Cable June 2015 - Present
USAA November 2003 - July 2014
United States Marine Corps June 1998 - August 2003
Skills
Customer Service, Conflict Resolution, Coaching, Team Management, Customer Advocacy, Training Delivery, Leadership Development, Regulatory Compliance, Process Improvement, Group Presentations, Executive Writing, Business Writing, Inventory Management, Sales, Credit Cards, Miltary, Leadership, Team Leadership, Public Speaking, Security, Telecommunications, Sales Management
Education
Alamo Helicopter 2014 — 2015
Student pilot
University of Phoenix 2008 — 2013
Bachelors of science in E-business, E-Business
Charles Schwab June 2009 - June 2012
American Express March 2008 - March 2009
USAA June 2006 - November 2007
Skills
Banking, Financial Services, Credit Cards, Credit, Relationship Management, Portfolio Management, Investments, Loans, Training, Employee Benefits, Management
Education
University of Phoenix 2010 — 2013
Pending, Psychology
USAA August 1991 - Present
USAA August 1991 - September 1994
Safeway Stores- Risk Management February 1989 - July 1991
Fireman's Fund Insurance Company June 1986 - February 1989
Mutual of Enumclaw 1979 - 1986
Skills
Claim, Insurance, Subrogation, Liability, Litigation Management, Legal Liability, CPCU, Underwriting, Commercial Lines, General Insurance, Claim Investigation, Commercial Insurance, Process Improvement, Risk Management, Coaching, Settlement, Call Center, Performance Management, Leadership, Property & Casualty..., Negotiation, Health Insurance, Employee Benefits, Claims Management, Brokers, Workers Compensation
Education
University of Phoenix 2001 — 2002
Mediation, Certified Mediatior
University of Phoenix 2000 — 2002
Masters, Business
USAA June 2011 - Present
USAA March 1991 - June 2011
Skills
Outlook, Access, Excel, Problem Solving, Word, Customer Service, Internal Communications, Microsoft Excel, Microsoft Word, Team Leadership, Management, Team Building, Process Scheduler, Program Management, Budgets, Process Improvement, Change Management, Project Management, Vendor Management, Leadership
Education
University of Phoenix 2013 — 2015
Associate's degree, Psychology
UTHSCSA February 2015 - Present
United Allergy Services August 2014 - November 2014
UNITED ALLERGY SERVICES November 2012 - August 2014
SWBC April 2011 - October 2012
EYE-DEAL VISION, P.A. June 2009 - February 2011
DISABILITY SERVICES OF THE SOUTHWEST February 2008 - April 2009
USAA June 2004 - February 2008
Skills
Analysis, Process Improvement, Performance Management, Payroll, Data Analysis, Customer Service, Research, Teamwork, Windows, Adobe Acrobat, Process Scheduler, SharePoint, IEX, CMS, Blue Pumpkin, SalesForce, FinancialForce, Microsoft Office Suite..., Access, Strategic Planning, Microsoft Excel, Management, Outlook, Microsoft Office, Leadership, Training
Education
University of Phoenix 2013 — 2015
Masters of Accountancy, Accounting
University of Phoenix 2009 — 2010
Bachelor of Business Administration (B.B.A.), Management and Accounting
USAA Service RepUSAA1984 - 1999
Education
University of Phoenix 2004 — 2009
BSB/M, Management
USAA March 2015 - Present
USAA June 2013 - Present
USAA March 2006 - June 2013
USAA October 2005 - March 2007
USAA December 2003 - October 2005
Skills
Life Insurance, Underwriting, Insurance, Leadership, Finance, Strategy, Planning, Execution, Analysis, Process Improvement, Team Building, Management, Coaching, Risk Management, Retirement Planning, Change Management, Banking, Customer Service, Strategic Planning, Call Centers, Team Leadership, Program Management, Operations Management
Education
University of Phoenix 2001 — 2003
BSB, Marketing
University of the Incarnate Word
MBA
PC Super Geeks February 2015 - Present
Basic Industries, LLC March 2014 - Present
Capital Group May 2012 - October 2013
USAA November 2009 - December 2011
Skills
Troubleshooting, Process Improvement, Software Documentation, Technical Support, Customer Service, Computer Hardware, Team Leadership, Microsoft Office, Training, Software Installation, Customer Satisfaction, Operations Management, Outlook, Project Management, Analysis
Education
PBI Institute 1989 — 1991
Associates Degree, Business/Accounting Management
University of Phoenix
Bachelors, Information Technology
USAA September 2014 - Present
USAA October 1989 - Present
USAA October 1989 - Present
Skills
Strategic Financial..., Property & Casualty..., Process Improvement, Sales, Financial Services, Insurance, Call Center, Leadership, Underwriting, Management, Risk Management, Call Centers, Wealth Management, General Insurance, Executive Management, Banking, Mortgage Lending, Credit, Business Analysis, Financial Analysis, Vendor Management, Portfolio Management, Finance, Business Process..., Marketing, Investments
Education
University of Phoenix 2002 — 2005
Bachelor of Science (B.S.), Business Management
BANK'34 May 2015 - Present
USAA November 2013 - May 2015
Allstate June 2011 - May 2013
UBS September 2010 - June 2011
RBC Wealth Management January 2005 - September 2010
Skills
Life Insurance, Investments, Series 7, Retirement Planning, Insurance, Mutual Funds, Wealth Management, Financial Planning, Financial Services, Securities, Loans, Finance, Retirement
Education
University of Phoenix
Bachelor of Business Management, Business Administration and Management, General
Kadence Collective June 2014 - Present
Shrew Designs LLC August 2013 - July 2015
USAA November 2012 - June 2014
USAA July 2008 - November 2012
USAA October 2007 - July 2008
Skills
SharePoint, Process Improvement, JavaScript, Salesforce.com, XML, SharePoint Designer, Java, SDLC, Requirements Analysis, SQL, HTML, CSS, Software Development, Agile Methodologies, Visio, .NET, Programming, InfoPath, System Administration, VBA, Excel, Apex, Administration, ASP.NET, Information Architecture, Visualforce Pages, jQuery, Microsoft Excel, XSL, VBScript, Access, PHP, Automation, Lean Six Sigma, Workflow, Reporting & Analysis, Application Development, Visual Studio, LightSwitch, MySQL, jQuery UI, React, Bootstrap, Foundation
Education
University of Phoenix 2009 — 2011
BS, Information Technology / Software Engineering
University of Phoenix 2007 — 2009
AA, Information Technology
USAA
Skills
Banking, Business Analysis, Call Centers, Customer Service, Insurance, Leadership, Process Improvement, Project Management, Sales, Strategic Planning, Team Building, Team Leadership, Risk Management, Change Management, Coaching
Education
University of Phoenix 2010 — 2013
Bachelor's degree, Business Administration and Management, General
USAA 2011 - Present
Progressive Insurance 2004 - 2010
General Mills 2002 - 2003
The Pillsbury Company 1997 - 2002
The Pillsbury Company 1994 - 1997
The Pillsbury Company 1991 - 1994
Mars & Co. 1989 - 1991
Education
University of Pennsylvania - The Wharton School 1985 — 1989
BS Economics, Entrepreneurial Management
USAA May 2014 - Present
USAA 2010 - May 2014
Edward Jones January 2009 - August 2010
AT&T Global Services June 2000 - December 2005
Skills
Financial Services, General Securities..., Certified Financial..., Series 24, Series 7, Series 66, Life & Health Insurance..., Annuity Sales, Financial Planners
Education
University of Phoenix
Bachelor of Science (BS), Information Technology
StreetLinks National Appraisal Services September 2010 - May 2011
Graston Technique March 2010 - September 2010
City of Indianapolis April 2009 - March 2010
Resort Condominiums International (RCI) November 2008 - March 2009
City of Sacramento October 2007 - November 2008
USAA November 2006 - October 2007
RCI Zimbabwe December 2003 - December 2005
Toyota Zimbabwe Harare, Zimbabwe October 2002 - December 2003
Skills
Management, Customer Service, Software Documentation, Marketing, Access, Training, System Administration, Account Management, Analysis, Troubleshooting, Payroll, Microsoft Excel, Microsoft Office, Microsoft Word, Networking, PowerPoint, Policy, Public Speaking, Outlook, Research, Process Improvement, Budgets, Insurance, Team Leadership, Team Building, Administration, Time Management, Strategic Planning, Technical Support, Event Planning, Leadership
Education
University of Phoenix 2009 — 2011
Bachelor of Science, Business
Axia College of the University of Phoenix 2007 — 2009
Associate of Arts degree, Business
USAA December 2013 - Present
USAA October 2012 - Present
USAA January 2010 - Present
USAA January 2010 - November 2010
Citi February 2003 - October 2008
Citi January 2000 - January 2003
Skills
Contract Negotiation, Staff Augmentation, Third Party Vendor..., Request for proposal, Collaboration, Applicant Tracking..., Vendor Management..., Vendor Management, RFP, Human Resources, Performance Management, Management, Change Management, Leadership, Strategic Sourcing, Business Process..., Personnel Management, Sourcing, Procurement, Supply Chain, Analysis, CRM, Cross-functional Team..., Strategy, Process Improvement, Program Management, Talent Management
Education
University of Phoenix 2004 — 2006
Master of Business Administration (M.B.A.), Human Resources Management and Services
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
USAA February 2014 - Present
TEKsystems September 2013 - February 2014
International SOS May 2011 - July 2013
Harleysville Insurance July 1998 - March 2011
Harleysville Insurance July 2008 - November 2009
Harleysville Insurance April 2005 - July 2008
Harleysville Insurance April 2004 - April 2005
Skills
SDLC, Insurance, Requirements Gathering, Vendor Management, Business Analysis, SharePoint, Underwriting, Requirements Analysis, T-SQL, Business Intelligence, User Acceptance Testing, Software Project..., Visio, Property & Casualty..., IT Strategy, Process Improvement, Management, PMO, Software Development, Project Management, Project Delivery, ETL, Web Development, Change Management
Education
University of Phoenix 2002 — 2007
BS Information Technology, Information Technology - Programming
Arizona Public Service (APS) May 2009 - Present
CSAA Insurance Group June 2006 - May 2009
USAA April 2004 - May 2005
Skills
Process Improvement, Business Process..., Plant Operations, Leadership, Six Sigma, Project Planning, Call Centers
Education
University of Phoenix
USAA Real Estate Company April 1997 - Present
USAA Federal Savings Bank April 1997 - Present
USAA April 2012 - May 2013
Skills
Banking, Wealth Management, Mortgage Lending, Underwriting, Loans, Risk Management, Strategic Financial..., Credit
Education
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Global Business Management
University of Phoenix
Bachelor of Science (BS), Global Business Management
USAA April 2012 - Present
USAA October 2011 - Present
Strategic Staffing Solutions June 2009 - April 2012
Butler Mortgage January 2003 - January 2008
KB Mortgage May 1999 - October 2002
Skills
Mortgage Lending, Customer Service, Process Improvement, Loans, Business Analysis, SDLC, Risk Management, Visio, Strategic Planning, Requirements Analysis, SQL, Vendor Management, Credit, Project Management, Mortgage Banking, Team Building, Business Process..., Banking, Change Management, Software Documentation, Residential Mortgages
Education
University of Phoenix 2012 — 2013
Business Administration, Management and Operations
Everest Institute 2008 — 2009
Diploma, Medical Insurance Billing and Coding
Irving High School 1969 — 1973
Diploma, General Studies
USAA November 2013 - Present
JPMorgan Chase March 2012 - November 2013
Bank of America May 2010 - February 2012
Skills
Banking, Loans, Consumer Lending, Retail Banking, Mortgage Lending, Commercial Banking, Mortgage Banking, Loan Origination
Education
University of Phoenix 2010 — 2011
Washburn University
USAA Relationship SpecialistUSAAApril 2007 - Present
Skills
Customer Service, Sales, Banking
Education
University of Phoenix
Business and communication
USAA September 2013 - August 2015
Edward Jones February 2013 - August 2013
Apollo Group August 2007 - February 2013
Skills
Web Design & Development, Cpr Certified, Java, Firearms, Microsoft Office, Critical Thinking, PowerPoint, Military, Public Speaking, Leadership, Military Experience, Security Clearance, Higher Education, Leadership Development, Microsoft Excel, Microsoft Word, Program Management, Sales, Training, Analysis, Team Building, Team Leadership, Supervisory Skills, Access, Government, Risk Management
Education
University of Phoenix 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2007 — 2011
BSIT/WD, Information Technology
Western Wyoming 2004 — 2006
Criminal Science
State of California January 2012 - Present
Bacciocco Brothers Insurance Agency (Allstate) June 2009 - January 2012
Allied Insurance 2004 - 2008
USAA February 1993 - October 2004
Skills
Casualty, Property & Casualty..., Commercial Lines, Commercial Insurance, Legal Liability, Umbrella Insurance, General Insurance, Inland Marine, Insurance, Professional Liability, Insurance Underwriting, Claims Handling, Claims Resolution, Property Claims, Auto Claims, Claim, Underwriting
Education
University of Phoenix 2002 — 2004
Bachelor of Science, Business Managment
University of Phoenix
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Sprint Nextel March 2004 - Present
USAA July 2000 - August 2003
Skills
T1, Telecommunications, iDEN, Wireless, VoIP
Education
Tom C. Clark High School 1995 — 1999
University of Phoenix
USAA January 2007 - Present
USAA February 2001 - Present
Sterling roofing and construction April 1996 - March 2013
Skills
Management, Customer Service, Leadership, Strategic Planning, Sales, Team Building, Business Analysis, Process Improvement
Education
University of Phoenix
USAA January 2014 - Present
USAA April 2012 - Present
USAA December 2010 - April 2012
USAA February 2007 - December 2010
USAA April 2005 - February 2007
Skills
Mortgage Lending, Retail, Six Sigma, Microsoft Office, Training, Customer Service, Leadership, Management, Mortgage Banking, Process Improvement, Banking, Loans, Credit Analysis, Residential Mortgages, Loan Origination, Strategic Planning, Underwriting
Education
University of the Incarnate Word 2012 — 2014
Bachelor of Science (B.S.), Business Administration and Management, General
University of Phoenix 2008 — 2010
Associate's degree, Business Administration and Management, General
USAA March 2013 - Present
US Navy August 1992 - November 2012
Skills
Military, Military Operations, Navy, Security Clearance
Education
University of Phoenix 2012 — 2014
Master of Business Administration (MBA)
Coulmbia Southern University 2007 — 2012
Bachelor of Business Administration (BBA)
USAA January 2010 - Present
USAA January 1993 - Present
Education
University of Phoenix 2001 — 2006
Masters Degree, Global Business and eCommerce
University of the Incarnate Word 1994 — 1999
Undergraduate Degree, Business Administration and Management, General
USAA August 2013 - Present
Education
University of Phoenix
AA, Business Administration and Management, General
USAA April 1989 - Present
Education
University of Phoenix 2001 — 2003
Bachelor’s Degree, Business Administration, Management and Operations
USAA April 2000 - Present
Skills
Underwriting, Customer Service, General Insurance, Insurance, Liability, Process Improvement, Property, Risk Management
Education
University of Phoenix
Master of Business Administration (M.B.A.)
USAA September 2008 - Present
USAA September 2008 - Present
JPMorgan Chase & Co. January 2004 - January 2007
Citi January 2000 - January 2004
Citi January 2000 - January 2004
Skills
Customer Service, Microsoft Office, Management, Insurance, Food & Beverage
Education
University of Phoenix 2013 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
W.H. Taft High School 1992 — 1996
Diploma
Associates Foundations of Business
USAA February 2007 - Present
Education
University of Phoenix 2013 — 2015
Associate's degree, Business/Commerce, General