USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA November 2014 - Present
Law Offices of Brad Floyd August 2008 - February 2010
Wawanesa Insurance 2002 - 2007
Skills
Property, General Insurance, Liability, Claim, Legal Liability, Underwriting, Claims Management, Casualty Insurance
Education
University of San Diego
Army National Guard January 2009 - Present
Bell Shoals Baptist Church January 2002 - Present
Anchor Consultants LLC November 2013 - January 2014
USAA November 2012 - November 2013
Alorica August 2010 - November 2012
Florida National Guard June 2008 - March 2010
P&B Capital Group September 2008 - September 2009
Wells Fargo Financial October 2006 - June 2008
Asset Acceptance December 2003 - September 2006
Household Mortgage Services August 2001 - December 2003
Skills
Active Top Secret..., Top Secret, Intelligence Analysis, full motion video..., Military, Leadership, Management, Credit, Mortgage Lending, Loan Origination, Mortgage Closing, Loans, Software Documentation, Call Centers, Human Resources, Financial Services, Sales Management, Credit Cards, Editing, Final Cut Pro, Video, Analysis, Finance, Microsoft Office, Team Leadership, Sales, Process Improvement, Risk Management, Training, Customer Service, Team Building, Banking
Education
University of South Florida 2002 — 2004
B.A, Mass Communications- Telecommunications Production
Bloomingdale High School 1990 — 1995
High School diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Hillsborough Community College
A.A, Liberal Arts
USAA April 2001 - Present
Pacific Gas and Electric Company March 1983 - March 2001
Skills
Team Leadership, Leadership Development, Project Management, Call Centers, Insurance
Education
University of San Francisco 1998 — 2000
Master of Science (MS), Organizational Development and Human Resources, Organizational Leadership
University of San Francisco 1988 — 1990
Bachelor of Science (BS), Organizational Behavior Studies
Citi March 2015 - Present
USAA June 2013 - March 2015
Guy E. Burnette Jr. P.A. May 2012 - February 2013
Skills
PowerPoint, Microsoft Word, Research, Microsoft Excel, Legal Research, Spanish Literature, Spanish-speaking, Mac OS, Exceptional Listener, Exceptional Communicator, Exceptional People..., Public Speaking, Editing, Microsoft Office, Windows, Outlook, Event Planning, Management, Access, Administrative..., Appeals, Claim, Community Outreach, Courts, Critical Thinking, Customer Service, Data Entry, Insurance Law, Investigation, Legal Writing, Social Media, Social Media Marketing, Social Networking, Spanish, Student Affairs, Project Management, Teaching, Time Management, Budgets, Background Checks, Criminal Law, Litigation, Communication, Higher Education
Education
University of South Florida 2010 — 2012
BA, Political Science and Government
Hillsborough Community College 2007 — 2010
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
French's Air Conditioning Design/Build GMP Specialist February 2014 - Present
USAA November 2012 - February 2014
Ocala Pulmonary Associates, P.A. & Sleep Center October 2007 - November 2012
Greiner's Fine Clothing of Ocala August 2004 - December 2006
Education
University of South Florida
Bachelor of Arts (B.A.), Communications and Sociology
USAA November 2014 - Present
First Command Financial Services January 2014 - October 2014
SRA International December 2012 - September 2013
University of South Florida August 2012 - August 2013
MorganFranklin Corporation August 2010 - December 2012
L-3 Communications November 2009 - July 2010
USCENTCOM August 2006 - September 2009
US Army 1999 - 2009
66th Military Intelligence Group May 2002 - July 2006
CJTF-76, Operation Enduring Freedom February 2005 - January 2006
Education
University of South Florida 2012 — 2013
Bachelor of Science (B.S.), Finance
Hillsborough Community College 2009 — 2011
Associate of Arts (A.A.), Business Administration
BMO Harris Bank August 2014 - Present
Wintrust Financial Corporation June 2012 - July 2014
USAA February 2011 - May 2012
Oasis Alliance Corporation 2010 - 2011
Kass, Shuler, Solomon, Spector, Foyle & Singer, P.A. 2009 - 2010
Office of the Clerk & Comptroller 2007 - 2009
Skills
Outlook, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, LexisNexis, Mortgage Builder, Mediation, Public Speaking, Leadership, Training, Insurance
Education
University of South Florida
Bachelor of Science, Business Management & Finance
Fidelity Investments July 2015 - Present
USAA August 2013 - July 2015
USAA May 2013 - August 2013
Wilton Simpson for State Senate April 2012 - August 2012
MISource December 2010 - January 2011
Skills
Insurance, Leadership, Insurance Adjusting, Microsoft Excel, Financial Analysis, Automobile Liability, Property Damage, Auto Claims, Subrogation, Banking, Microsoft Office, Negotiation, Credit Risk, Financial Reporting, Public Speaking
Education
University of South Florida 2009 — 2013
Bachelor of Science (BS), Finance
USAA May 2013 - Present
Walgreens October 2013 - January 2014
University of South Florida August 2011 - December 2013
University of South Florida May 2011 - August 2011
USF Housing Department January 2010 - May 2011
Food Lion November 2008 - June 2009
Columbia County School District June 2008 - May 2009
Skills
Customer Service, Microsoft Works, Data Entry, Microsoft Office, Event Planning, Facebook, Critical Thinking, Research, PowerPoint, Public Speaking, Community Outreach, Student Affairs, Social Media, Microsoft Excel, Social Media Marketing, Outlook, Microsoft Word, QuickBooks, File Management, Time Management, Management, Access
Education
University of South Florida 2009 — 2012
Bachelor of Science, General Business Administration
Travelers Insurance June 2007 - Present
USAA 1995 - 2007
Skills
Claim, Casualty, Casualty Insurance, General Insurance, Insurance, Legal Liability, Liability, Property, Workers Compensation, Claims Management, Commercial Insurance, Professional Liability
Education
University of South Florida
Travelers August 2014 - Present
USAA 2012 - 2014
TicketNetwork 2010 - 2011
Skills
Management, Leadership, Underwriting, Insurance, Training, Social Media, Analysis, Finance, Marketing, Sales, Commercial Insurance, Fundraising, Team Leadership, Contract Negotiation, Real Estate, Construction, Construction Safety, Credit, Public Speaking, Risk Management, Business Strategy, Property & Casualty..., Strategic Planning, Workers Compensation, Financial Analysis, Business Development, Business Analysis, Process Improvement, Mortgage Lending, Leadership Development, Financial Services, Credit Analysis, Negotiation, Mortgage Underwriting, Banking, Liability, Social Media Marketing, Mortgage Industry, Public Relations, Social Networking, Marketing Strategy, Veterans Affairs, Due Diligence, Time Management, Networking, Event Planning, Sports Management, Microsoft Office, Event Management, General Liability
Education
University of South Carolina-Columbia
Bachelor of Science (BS), Sport & Entertainment Management and Business Management
USAA May 2015 - Present
Primebar March 2013 - May 2015
University of South Florida January 2013 - December 2014
The Yankee Candle Company, Inc. June 2012 - December 2012
American Eagle Outfitters September 2010 - June 2012
School District of Hillsborough County January 2003 - July 2010
Skills
Proficient Typing Skills, Customer Service, Management, Organization, Public Speaking, Emergency Medical, Inventor, Human Anatomy, Social Networking, Teamwork, Microsoft Word, PowerPoint, Time Management, Critical Thinking, Research
Education
University of South Florida 2013 — 2014
Bachelor of Science (BS), Health Services/Allied Health/Health Sciences, General
Hillsborough Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Medical
USAA May 2015 - Present
Cyprexx Services April 2014 - May 2015
TEKsystems December 2013 - April 2014
Burnetti, P.A. October 2012 - December 2013
Nordstrom Rack October 2010 - May 2013
Morgan & Morgan, P.A. August 2010 - October 2012
Morgan & Morgan, P.A. August 2010 - October 2012
Morgan & Morgan, P.A. February 2008 - August 2010
Publix October 2007 - February 2008
Skills
Process Scheduler, Filing, Time Management, Fax, Customer Service, Sales, Medical Records, Administrative..., Telephone Skills, Outlook, Data Entry, Office Management, Office Administration, Spreadsheets, Invoicing, Copying, Microsoft Word, Cash Register, Confidentiality, Administrative Work, Scanners, Calendars, Phone Etiquette, Cashiering, Access, SDLC
Education
Hillsborough Community College 2013 — 2014
Associates of Arts, Hospitality Administration Management
Newsome High School 2003 — 2006
University of South Florida
mathematics and engineering
Pinnacol Assurance June 2015 - Present
Liberty Mutual Insurance August 2014 - June 2015
AAA Auto Club South May 2012 - May 2014
USAA July 2007 - May 2012
Lowe's Home Improvement August 2004 - July 2007
Verizon Wireless August 2001 - July 2004
Skills
Insurance, Property & Casualty..., Underwriting, Claim, Liability, General Insurance, Claims Management, Commercial Insurance, Risk Management, Call Centers, Customer Service, Casualty, Health Insurance, Microsoft Excel, Negotiation, Management, Legal Liability, Analysis, Claims Handling, Customer Satisfaction, Training, Subrogation, Software Documentation, Team Building, Claim Investigation, Time Management, Homeowners, Liability Analysis, Access, Commercial Lines, Outlook, Property Damage, Property Claims, Term Life Insurance
Education
University of South Florida 2011 — 2014
Bachelor of Business Administration (BBA), Business Management
Hillsborough Community College 2008 — 2011
Associate of Arts (AA)
USAA February 2015 - May 2015
USAA May 2014 - August 2014
Ameriprise Financial Services, Inc. May 2013 - July 2013
Skills
Finance, Corporate Finance, Financial Services, Capital Markets, Public Speaking, Microsoft Excel, Microsoft Word, Telepresence, Time Management, Investments, Research, Social Networking
Education
University of South Florida
Bachelor of Science (BS)
USAA August 2014 - February 2015
USAA March 2012 - August 2014
USAA October 2008 - March 2012
USAA June 2005 - October 2008
Capital One April 2000 - June 2005
University of Richmond, T.C. Williams School of Law September 2003 - May 2005
Meyer, Hendricks & Bivens October 1994 - February 2000
Chief Judge Gerald Bard Tjoflat September 1993 - September 1994
Judge Royce C. Lamberth September 1992 - September 1993
Skills
Litigation, Commercial Litigation, Arbitration, Appeals, Intellectual Property, Courts, Class Actions, Trials, Securities, Risk Management, Competition Law, Claim, Strategy, Corporate Governance, Insurance, Contract Negotiation, Leadership, Venture Capital, Banking, Legal Assistance, Program Management, Corporate Law, Cross-functional Team..., Joint Ventures, Financial Services, Management, Executive Management, Privacy Law
Education
Yale Law School 1989 — 1992
J.D.
University of Virginia 1985 — 1989
B.A., English, Religious Studies
University of San Francisco
M.A., Theology
USAA June 2012 - Present
USAA January 2010 - June 2012
Hilton Hotel Corporation Fall 2009 January 2007 - January 2010
Hilton Hotels August 2009 - December 2009
Accumed RX July 2007 - February 2008
Bank of America July 2006 - September 2007
Skills
Human Resources, Customer Service, Team Building, Sales, Time Management, Payroll, Public Relations, PeopleSoft, Coaching, Inventory Management, Editing, Insurance, Recruiting, Call Centers, Leadership, Marketing
Education
University of South Florida 2004 — 2009
Degree obtained as of; B.A, Mass Communications; Public Relations
Braulio Alonso High School 2000 — 2004
regular diploma, high school
Roc Nation April 2013 - Present
Columbia Records August 2012 - April 2013
CBS Radio March 2011 - July 2012
Sony Music Entertainment January 2012 - May 2012
USAA May 2011 - August 2011
Tech Data January 2011 - April 2011
BJ's Restaurant March 2010 - March 2011
Bayview Public Relations 2011 - 2011
National Secretary of Energy May 2010 - July 2010
Super Target August 2007 - March 2010
Skills
Promotions, Customer Service, Event Management, Social Media, Social Media Marketing, Facebook, PowerPoint, Word, Excel, Customer Relations, Event Planning, Advertising, Social Networking, Marketing Strategy, Photography, Photoshop, Strategic Planning, Market Research, Microsoft Word, Public Speaking, Time Management, Microsoft Excel, Marketing, Press Releases, Leadership, Public Relations, Publicity, Online Marketing, Sales, Training, Entrepreneurship, Management, Marketing Communications, Retail, Marketing Management, Video, Blogging
Education
University of South Florida 2007 — 2011
Bachelors, Marketing & Management, Minor in Entrepreneurship
USAA May 2015 - Present
Direct General Insurance June 2013 - April 2015
Farmers Insurance May 2008 - June 2013
Progressive Insurance May 2005 - May 2008
TeleTech September 1998 - April 2005
Skills
Property & Casualty..., Casualty, Insurance, Claim, General Insurance, Claims Management, Subrogation, Liability, Claims Resolution, Call Center, Customer Service, Claim Investigation, Property Damage, Reinsurance, Investigation, Health Insurance, Life Insurance, Variable Annuities
Education
University of South Florida 2003 — 2005
BS, Finance
Hillsborough Community College 2000 — 2002
AA, Business Administration
Bloomingdale
Merrill Lynch May 2015 - Present
Merrill Lynch 2013 - May 2015
Northwestern Mutual 2011 - June 2013
Bank of America Merrill Lynch 2009 - 2011
USAA January 2009 - January 2010
Best Buy May 2005 - June 2009
Enterprise Rent-A-Car October 2008 - January 2009
Skills
Leadership Development, Business Management, Strategic Financial..., Financial Risk, Credit Analysis, Business Strategy, Company Presentations, Finance, Business Planning, Retirement Planning, Risk Management, Insurance, Portfolio Management, Leadership, Financial Analysis, Account Management, Asset Managment, Asset Management, Business Development, Banking, Coaching, Credit, Customer Retention, Customer Service, Executive Management, Entrepreneurship, Financial Advisory, Financial Services, Loans, Investments, Management, Market Research, Marketing, Mergers & Acquisitions, Microsoft Word, Mortgage Lending, Mutual Funds, Process Improvement, Project Planning, Relationship Management, Sales, Sales Management, Small Business, Strategic Planning, Strategy, Training, Underwriting, Vendor Management, Wealth Management, Analysis
Education
Saint Leo University 2014 — 2016
MBA, Finance/Economics
Association of Corporate Growth 2014 — 2014
New Leaders Council 2014 — 2014
Finance Chair, New Leaders Council Fellow and Board Member Tampa Bay
University of South Florida 2005 — 2008
B.S., Finance
FMHS 2001 — 2005
IB Program, Accounting
College for Financial Planning
AAMS, Asset Management
USAA December 2014 - Present
Franklin Templeton Investments October 2011 - September 2014
Lowe's Home Improvement May 2007 - October 2011
Acosta Sales & Marketing May 2008 - August 2009
Pizza Hut July 2004 - May 2007
Skills
Mutual Funds, Asset Allocation, Economics, Finance, Strategic Financial..., Asset Management, Equities, Financial Markets, Fixed Income, Bonds, Investments, Bloomberg, Financial Modeling, Banking, Microsoft Excel, Stocks, Stock Market, Municipal Bonds, Customer Service, Financial Transactions, Microsoft Office, Microsoft Word, PowerPoint, Social Media, Time Management, Social Networking, Research, Training, Strategic Planning, Team Building, Sales
Education
University of South Florida 2006 — 2011
Bachelor of Arts (B.A.), Economics
Freedom High School 2002 — 2006
High School
Ahold USA March 2014 - Present
Revenue Management Solutions January 2008 - August 2013
Revenue Management Solutions January 2007 - January 2008
Revenue Management Solutions May 2004 - January 2007
USAA August 1996 - May 2004
Skills
Analytics, Business Intelligence, Consulting, Competitive Analysis, Pricing, Contract Negotiation, Corporate Communications, Market Research, Data Analysis, Strategy, Management Consulting, Analysis, Strategic Planning, Marketing Research, Training, Team Building, Finance, Cross-functional Team..., Access, Market Analysis, Business Analysis, Segmentation, CRM
Education
University of South Florida 1996 — 1999
MA, Modern European History
University of South Florida 1989 — 1993
BA, History / Russian Language
Tower Hill Insurance Group June 2007 - Present
USAA July 2000 - June 2007
USAA 1995 - 2000
USAA 1989 - 1995
Skills
Underwriting, Casualty, Insurance, General Insurance, Inland Marine, Umbrella Insurance, Homeowners, Risk Management, Process Improvement, Licensing, Policy, Auditing, Statutory Compliances, Statutory Audit, Regulatory Requirements, Casualty Insurance
Education
University of South Florida
Bachelor of Arts (B.A.), Psychology
USAA April 2014 - Present
USAA February 2013 - April 2014
Stonewood Grill & Tavern February 2012 - March 2013
Ruby Tuesday Inc February 2010 - February 2012
Texas Roadhouse Inc March 2008 - January 2010
Giant Market March 2005 - March 2008
Skills
Restaurants, Customer Service, Microsoft Office, SPSS, Food, Mobile Applications, Apple, Social Media, Social Media Marketing, Marketing, Team Leadership, Event Management, Marketing Strategy, Research, Time Management, Management, Leadership, Sales, Market Research, Public Speaking, Event Planning, Training, Microsoft Word, Inventory Management, Analysis, PowerPoint, Hospitality, Customer Satisfaction, Social Networking, Insurance, Policy Servicing, Team Building, Outlook, Microsoft Excel, Teamwork, Access, Food & Beverage, Long-term Customer...
Education
Saint Leo University 2014 — 2016
Master of Business Administration (MBA)
University of South Florida 2010 — 2012
BS, General Business Administration
USAA Senior Claims AdjusterProgressive InsuranceMay 2012 - February 2014
Hawthorne Residential Partners August 2010 - March 2011
Edwards Student Housing Management Company November 2008 - May 2010
Skills
Insurance, Property & Casualty..., Customer Service, Liability, Claim, Casualty, Underwriting, Claims Management, Legal Liability, General Insurance, Training, Sales, Microsoft Excel, Real Estate, Leadership
Education
University of South Florida 2006 — 2010
Psychology
USAA February 2014 - Present
Ameriprise Financial June 2011 - February 2014
Dimensions Wealth Partners, An Independent Firm February 2010 - June 2011
PEACE Wealth Management, Inc. January 2009 - February 2010
Ameriprise Financial June 2007 - January 2009
Laser Labs Inc January 2007 - March 2008
Walt Disney World January 2006 - June 2006
University of Tampa January 2005 - December 2005
Skills
Financial Advisory, Financial Services, 401k, Asset Management, Investment Advisory, Fixed Annuities, Alternative Investments, Accounting, Financial Reporting, Life Insurance, Personal Financial...
Education
University of Tampa - John H. Sykes College of Business 2005 — 2006
MBA, Accounting
University of South Florida 2000 — 2004
BS, Accounting
USAA February 2011 - May 2013
Re/Max Realty Associates November 2005 - August 2010
TalentWrx July 2008 - September 2008
Walt Disney World June 2007 - December 2007
Kforce Clinical Research Staffing November 1996 - November 2004
Northeast Georgia Health System August 1995 - August 1996
St. Joseph's Hospital 1992 - 1995
Skills
Executive Sales..., Real Estate, Sales Management, Sales Management..., Employee Training, Call Centers, Mortgage Lending, Residential Mortgages, VA loans, Credit Analysis, Mortgage Underwriting, Contract Negotiation, Program Management, Operations Management, Sales Operations, Recruiting, Loan Closings, Real Estate Transactions, Transaction Processing, Real Estate Financing, Sales Presentations, Mentoring Of Staff, Cross-functional Team..., Team Leadership, Business Development, CRM, Cold Calling, Customer Service, Executive Management, Leadership, Loans, Management, Project Management, Refinance, Sales, Staffing Services, Strategic Partnerships, Team Building, Temporary Placement
Education
University of South Florida 1980 — 1988
Everest University Online February 2011 - Present
Stedman Clinical Trials March 2008 - November 2010
Hillsborough Community College February 2007 - March 2008
Mike Cassidy December 2006 - December 2007
USAA April 2001 - August 2006
Watermark Media Inc 2004 - 2005
Skills
Writing, Creative Writing, Technical Writing, Academic Tutoring, Peer Mentoring, Adult Education, Organization, Communication, Community Outreach, Customer Service, Customer Satisfaction, Customer Insight, Customer Retention, Customer Oriented, Team-oriented, Academic Advising, Student Affairs, Higher Education, Admissions, Coaching, Microsoft Office, Leadership
Education
University of South Florida 2003 — 2005
Bachelor of Arts (B.A.), English Creative Writing
University of Tulsa 1995 — 1998
Bachelor of Science (B.S.), Computer Information Science
USAA September 2014 - Present
From a Woman's Point of View January 2014 - Present
i9 Sports February 2013 - September 2014
GSI Commerce August 2010 - February 2013
Skills
Sales, Customer Service, Writing, Photoshop, Communication, Microsoft Office, Social Media Marketing, Interpersonal..., Blogging, Blogger, Tumblr, Pinterest, Instagram, Facebook, Social Media, WordPress, Twitter, Insurance, Journalism, Advertising
Education
University of South Florida 2012 — 2014
Bachelor of Arts (B.A.), Communication
University of South Florida
Communications
PwC April 2015 - Present
USAA February 2010 - January 2014
Verizon August 1997 - May 2008
Skills
Sales, Training, Customer Satisfaction, Customer Service, Strategic Planning, Banking, Account Management, Business Analysis, Business Development, Customer Retention, Team Leadership, Business Strategy, Travel Agency, Account Reconciliation, Merchandising, Visual Merchandising, Change Management, Customer Acquisition, Product Demonstration, Employee Training, Trade Shows, Leisure Travel, Travel Arrangements, Travel Management, Destination Weddings
Education
University of South Florida - College of Business Administration 2005 — 2008
Bachelor of Arts (B.A.), Business Administration and Management, General
SAS June 2014 - Present
First South Bank February 2013 - May 2013
USAA January 2012 - February 2013
USAA July 2011 - July 2012
Volkswagen AG February 2011 - July 2011
Skills
Investments, Analysis, Risk Management, Credit, Finance, Analytics, SAS, Business Analysis, Equities, Banking, JMP, Accounting, Commercial Lending, Customer Service, Teamwork, Financial Risk, SAS programming, Statistical Modeling, Statistical Data..., SQL, Credit Risk, Credit Analysis, Currency Exchange, Underwriting, Small Business Lending, Consumer Lending, Sales, Securities, Corporate Finance, Loan Origination, Capital Markets, Forecasting, Monte Carlo Simulation, Optimization, Predictive Modeling, Survival Analysis, SAS Programming, Data Analysis, Statistics, Data Mining, Financial Analysis
Education
North Carolina State University 2013 — 2014
M.S. in Analytics
University of South Florida 2008 — 2010
Bachelor of Arts (B.A.), Finance and International Business
Pjatigorsk State Linguistic University (Russia) 2004 — 2007
Bachelor of Arts (B.A.), Linguistics
USAA February 2015 - Present
USAA January 2014 - Present
Universal Orlando August 2013 - December 2013
SeaWorld Parks & Entertainment June 2011 - July 2013
MOSI (Museum of Science & Industry) January 2013 - May 2013
Alpha Kappa Psi - Xi Omega January 2012 - May 2012
Renaissance Group Consulting Firm October 2011 - May 2012
Universal Orlando May 2007 - May 2012
Starbucks August 2010 - December 2011
Skills
Customer Service, Cash Management, Project Management, Coordination, Team Leadership, Marketing Plan Creation, Marketing Communications, Scheduling Tools, Microsoft Office, Social Media Marketing, Facebook, Fundraising, Community Outreach, Non-profit Leadership, Raiser's Edge, Public Speaking, Social Media, Retail, Microsoft Excel, Strategic Planning, Time Management, Event Planning, Social Networking, Public Relations, Event Management, Human Resources, PowerPoint
Education
University of South Florida 2009 — 2013
Bachelor of Science (B.S.), Business Management, Minor in Communication
Dr. Phillips High School 2005 — 2009
Citi August 2012 - Present
USAA May 2012 - August 2012
Fifth Third Bank November 2011 - May 2012
Revere Landings February 2010 - August 2011
Education
University of South Florida 2007 — 2011
B.A, Economics
Senior King High School
International Baccalaureate Diploma, International Baccalaureate Diploma
Accenture September 2000 - Present
Fannie Mae November 2014 - April 2015
Disney Parks & Resorts September 2014 - September 2014
SAP March 2014 - July 2014
The Dow Chemical Company April 2013 - February 2014
USAA August 2012 - March 2013
Cisco Systems January 2012 - August 2012
Lowe's Home Improvement July 2011 - December 2011
Cisco Systems November 2010 - July 2011
Accenture September 2004 - November 2010
Skills
CA Clarity, HP PPMC, PL/SQL, SQL*Plus, Project Portfolio..., Software Project..., Systems Analysis, Production Support, System Design, VMware Service Manager, Business Analysis, Functional Analysis, VMware, SDLC, PMO, Business Intelligence, Oracle, Testing, Databases, ERP, Resource Management, Requirements Gathering, Project Management, Integration, Requirements Analysis, Business Process, Solution Architecture, Data Migration, Business Process Design, IT Strategy, Business Process...
Education
University of Houston
C, COBOL, Visual Basic, System Analysis and Design courses
University of South Alabama
Bachelor of Science, Business
USAA February 2014 - Present
UBS Financial Services, Inc. January 2010 - February 2014
Wells Fargo Investments May 2008 - January 2010
LPL Financial January 2001 - May 2008
Education
University of San Diego 1992 — 1997
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
USAA July 2013 - Present
USAA February 2011 - July 2013
Medtronic August 2010 - February 2011
KCI Medical April 2004 - June 2010
KCI Medical April 2004 - June 2010
Gateway August 1999 - April 2004
Skills
Performance Management, Organizational..., Talent Acquisition, Succession Planning, Human Resources, Recruiting, Change Management, HRIS, Personnel Management, Strategy, Training, Leadership
Education
Webster University 2001 — 2003
MBA, Human Resources
University of South Florida 1995 — 1999
BS, Marketing, Economics
Citizens Property Insurance January 2011 - Present
Citizens Property Insurance August 2007 - January 2011
USAA 1999 - 2007
USAA 1989 - 1997
Skills
Property & Casualty..., Casualty, General Insurance, Insurance, Underwriting, Liability, Financial Risk, Umbrella Insurance, Risk Management, Training, Call Centers, Claims Management, Claim, Financial Services, Leadership, Legal Liability, Process Improvement, Property Claims, Management, Casualty Insurance
Education
University of South Florida 1981 — 1986
B.A., International Studies
FCCI December 2002 - Present
USAA October 1990 - December 2002
Skills
Property & Casualty..., Auto Injuries, Casualty Claims, Casualty Claims Law..., Associate in Claims AIC, Premises Liability..., Member of Toastmasters, Construction Defect..., Litigation, Negotiation, Casualty, Marketing, Claim, Claims Management, Property Damage, Legal Liability, Commercial Lines, Liability, Personal Injury, Liability Analysis, Claim Investigation, Subrogation, Workers Compensation, Casualty Insurance, Commercial Insurance
Education
University of South Florida 1983 — 1987
Bachelor degree Business Marketing , Business, Management, Marketing, and Related Support Services
University of South Florida - College of Business Administration 1983 — 1987
Marketing
PURE Group of Insurance Companies September 2015 - Present
Travelers Insurance August 2006 - September 2015
ROA Construction Services/Custom Outdoor 1998 - 2006
USAA 1996 - 1998
Skills
Insurance, Training & Development, Strategic Planning, Teaching, Negotiation, Public Speaking, Newsletters, Outlook, PowerPoint, Customer Relations, Writing, Sales Management, English, Microsoft Office, Group Presentations, Property & Casualty..., Customer Service, Training, Marketing, Business Planning, Commercial Lines, Sales Operations, Commercial Insurance, Umbrella Insurance, Legal Liability, Casualty, Sales, Claim, Employee Training, Casualty Insurance, General Insurance
Education
University of South Florida
BA, English, Cum Laude
National Alliance
CIC, Insurance
Coca-Cola Refreshments May 2014 - June 2015
USAA October 2012 - September 2013
Liberty Mutual Insurance May 2010 - October 2012
Capital One March 2007 - April 2010
UnitedHealth Group August 2006 - February 2007
Skills
Customer Service, Insurance, Human Resources, Microsoft Office, Leadership, Management, Call Centers, Public Speaking, Data Entry, Employee Benefits, Microsoft Excel, Time Management, Access, Banking, Outlook, CRM, Managerial Finance, Mac, Proficient in Microsoft..., Linux, Financial Management, Team Building
Education
University of South Florida 2012 — 2014
Bachelor of Business Administration (BBA), Management
Hillsborough Community College 2010 — 2012
AAS, Business Administration/Accounting
Wells Fargo July 2013 - Present
USAA August 2012 - April 2013
Trump Insurance Inc August 2010 - August 2012
University of South Florida Intercollegiate Athletics June 2007 - July 2010
Skills
2044-Personal Lines..., 215- Life, Health and..., Insurance, Health Insurance, Property, General Insurance, Sales, Recruiting
Education
University of South Florida 2004 — 2006
Bachelor of Science (B.S.), Marketing
Saint Petersburg College 2002 — 2004
Associate of Science (A.S.), Business Administration and Management, General
Zurich North America September 2012 - Present
McGriff, Seibels & Williams May 1999 - September 2012
USAA January 1996 - May 1999
John Russell Insurance December 1992 - January 1996
Skills
Commercial Insurance, Insurance, Professional Liability, Underwriting, Property, Casualty Insurance, Workers Compensation
Education
University of South Florida 1995 — 1999
BA, Mass Communications - Public Relations
eBay Inc 2013 - Present
Appirio June 2010 - Present
Integrated Services, LLC 2006 - Present
Health Integrated February 2009 - June 2010
Chase August 2008 - February 2009
Symantec October 2005 - August 2008
Wenatchee Valley College 2006 - 2006
T-Mobile USA August 2002 - October 2005
Moore Communications Group May 2004 - June 2005
USAA May 1997 - January 2002
Skills
SaaS, CRM, Integration, Salesforce.com, Business Intelligence, Enterprise Software, Cloud Computing, SDLC, Analysis, Software Project..., Agile Project Management, Security, PMP, Business Process, Business Analysis, Project Management, Databases, Agile Methodologies, Microsoft SQL Server, Change Management, Telecommunications, Data Center, Solution Architecture, Requirements Analysis, Software Development, Visio, Management, SharePoint, .NET, Relational Data Modeling, Relational Databases, Data Migration
Education
University of South Florida
Bachelor of Science (B.S.), Management Information Systems
University of Tampa - John H. Sykes College of Business
Master of Science (M.S.), Technology & Innovation Management
Pilot Catastrophe Service August 2007 - Present
TheBestIRS, Insurance Recruiting Specialists 2014 - 2015
Allstate February 2006 - July 2007
USAA December 2003 - July 2005
Skills
Property Adjusting, Auto Adjusting, NFIP Flood Adjusting, Leadership, Construction, Property & Casualty..., Claim, Liability, Subrogation, Insurance, Claims Management, Property Damage, Commercial Insurance, Underwriting, Property Claims
Education
University of South Florida 1999 — 2005
Bachelor of Arts, Criminology
USAA January 1994 - Present
Education
University of South Florida 1992 — 1998
Masters, Business Administration
USAA March 2012 - Present
USAA October 2007 - March 2012
USAA March 1999 - October 2007
Business Partner Solutions (now Avnet) October 1998 - March 1999
Skills
Windows Server, C#, SCCM, Microsoft SQL Server, Linux, System Administration, C++, DB2, Operating Systems, Systems Management, Microsoft Operating..., Microsoft Systems..., SQL Server, Windows Server 2003, MySQL, .NET, IT Operations, Database Administration, Windows System..., Virtualization, VMware, Red Hat Linux
Education
University of South Alabama 1995 — 1998
Bachelor, Computer Science
Faithful Heart Photography 2015 - Present
Walmart April 2013 - Present
USAA July 2012 - April 2015
Wells Fargo August 2011 - July 2012
New Dawn Restoration Center 2011 - 2012
University Village Masterpiece Living Dining Room June 2009 - June 2011
Target Corporation November 2007 - May 2010
Albertsons November 2005 - June 2007
Skills
Event Planning, Sales, Research, Retail, Finance, Customer Service, Blogging, Microsoft Office, Time Management, Employee Benefits, Pricing, Purchasing
Education
University of South Florida 2006 — 2011
Bachelor of Arts, English; Creative Writing
Dynamic Mouse Innovations, Inc. January 2015 - Present
Law Offices of Dan Consuegra November 2010 - December 2014
Pine Haven Park of Lithia, Inc. September 2004 - July 2010
Self-employed insurance agent, business consultant, paralegal, mediator January 2007 - May 2010
USAA January 1995 - April 2004
National Insurance Services January 1990 - January 1995
Skills
Leadership, Customer Service, Management, Sales, Marketing
Education
University of South Florida 2011 — 2015
Bachelor of Arts (B.A.)--4 classes remaining to finish, Major Psychology--Minor Leadearship, 3.61
Hillsborough Community College 1988 — 1991
Associate of Arts (AA), Math and Sciences, 3.47
HILLSBOROUGH COUNTY SCHOOL DISTRICT June 2015 - Present
Steinbrenner High School March 2014 - Present
USAA November 2010 - March 2014
Atlantic and Pacific Management June 2010 - December 2010
Hillsborough County Parks, Recreation, and Conservation June 2001 - October 2009
Skills
Insurance, Property & Casualty..., Risk Management, Strategic Financial..., Claim, Customer Service, Claims Management, Liability, Credit, Leadership, Sales, Commercial Insurance, Microsoft Excel, Marketing, Management, Analysis, Underwriting, Public Speaking, Event Planning, Negotiation, Social Networking, Strategic Planning, Team Building, Social Media Marketing, Marketing Strategy, Public Relations, Microsoft Office, Social Media, Event Management, Community Outreach, Higher Education
Education
University of South Florida 2007 — 2009
BA, COMMUNICATION
University of South Florida 2007 — 2009
Bachelor of Arts (B.A.), Communication and Media Studies
USAA August 2010 - June 2013
Stratstone Securities October 2009 - February 2010
Mutual Service Corporation January 2009 - September 2009
Mutual Service Corporation August 2007 - January 2009
Mutual Service Corporation August 2005 - August 2007
Franklin Templeton Investments October 1997 - May 2005
Skills
Series 6, Investment Advisory, Training, Series 65, Investment Strategies, Retirement, Sales Management, Asset Allocation, Life Insurance, Team Leadership, Salesforce.com, Recruiting, Integrity, Presentation Coaching, Strategic Leadership, Retirement Planning, ACT CRM, Financial Advisory, Series 7, Philanthropy, Visual Arts, Financial Services, Series 63, Leadership, Wealth Management, Finance
Education
University of South Florida 1990 — 1995
B.A.
The College for Financial Planning 2010 — 2011
CRPC and AAMS Designations
SCANA Corporation February 2015 - Present
USAA June 2015 - August 2015
USAA June 2014 - August 2014
Skills
Teamwork, Social Networking, HTML, Java, Data Analysis, Computer Hardware, Unix, SharePoint, Unix Operating Systems, Linux, C++, Customer Service, Photoshop, Public Speaking, Unix Shell Scripting, CSS, Windows, Critical Thinking, Apache Velocity, Ruby on Rails, C#, Leadership, Event Planning, Time Management, Training, SQL
Education
University of South Carolina-Columbia 2011 — 2016
Bachelor of Science (B.S.), Computer Science, Criminal Justice Minor, Cyber Security Specialization
Lake Marion High School 2007 — 2011
High School, Honors, Dual College Credit, 3.8
USAA May 2012 - Present
Verizon Wireless February 2000 - April 2012
Skills
Inside Sales, Sales Skills Training, Project Implementation, Digital Photography, Event Photography, Photography, Photoshop, Travel Photography, Adventure Travel, Business Continuity, Disaster Recovery, Corporate Security, Collections, Resource Management, Supervisory Skills, Training & Development, Training Delivery, Photo Editing, Wedding Photography, Sales Operations, Sales Management, Sales Support, Genealogy, Insurance, Cold Calling, Customer Experience, B2B, Direct Sales, Sales Presentations, Sales Process, Training, Customer Retention, Negotiation, Selling Skills, Customer Satisfaction, Employee Training, Building Relationships, Claim, Sales, Team Leadership, Coaching, Marketing, Telecommunications, Quotas, Wireless, Team Building, Leadership
Education
University of South Florida
BA, Criminology
Gaither High School 1992 — 1995
RelatedISG International Realty September 2015 - Present
Keller Williams Realty, Inc. August 2014 - September 2015
Assurant Specialty Property February 2014 - January 2015
Fisher Island Club December 2013 - February 2014
USAA February 2013 - July 2013
University of South Florida September 2009 - December 2012
Delta Sigma Pi January 2010 - May 2010
DSW November 2007 - May 2008
Skills
Windows, Time Management, PowerPoint, Outlook, Customer Service, Management, Public Speaking, Strategic Planning, Microsoft Excel, Customer Satisfaction, Spanish, Blogging, Project Planning, English, Sales, Marketing, Microsoft Office, Event Planning, Leadership, Microsoft Word, Social Media, Teamwork
Education
University of South Florida - College of Business Administration 2008 — 2012
Bachelors of Arts, Business; International Business/ Marketing
Colegio Mayor Mara 2011 — 2012
Study Abroad, Spanish Language and Literature, 4.0
McKinsey & Company October 2013 - Present
USAA August 2010 - August 2012
Morton Plant Hospital February 2009 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking
Education
University of South Florida 2004 — 2005
Bachelor of Science (BS), Behavioral Healthcare
Hillsborough Community College 2002 — 2004
Associate's degree, Counseling and Human Services
USAA May 2011 - Present
Skills
Management, Property Claims, Inventory Management, Labor Management, Quality Assurance, Customer Service, Customer Satisfaction, Claims Handling, Insurance, Call Centers, Property Damage, Claim Investigation, Claims Resolution, Claim, Claims Investigations, Homeowners, Leadership, Marketing Strategy, Negotiation, Sales, Sales Management, Strategic Planning, Team Building
Education
University of South Florida
USAA August 2014 - April 2015
Thread Journal August 2012 - May 2014
St. James Church August 2013 - December 2013
MB2x March 2013 - March 2013
Skills
writing, web authoring,..., Journalism, Editing, Blogging, Proofreading, Web Content, Feature Articles, Copy Editing, Web Design, AP Style, News Writing, Freelance Writing, Online Journalism
Education
University of South Florida 2015 — 2016
Bachelor of Science (BSc), Registered Nursing/Registered Nurse
University of South Florida 2011 — 2014
Bachelor of Arts (B.A.), Professional, Technical, Business, and Scientific Writing
Hillsborough Community College 2010 — 2011
DaVita Kidney Care May 2014 - Present
DaVita May 2013 - May 2014
DaVita September 2012 - May 2013
USAA March 2012 - September 2012
The Princeton Review January 2011 - September 2012
University of South Florida January 2008 - July 2011
Financial Management Association May 2010 - July 2010
University of South Florida May 2008 - March 2009
Equality Florida June 2008 - September 2008
Pho Brandon Vietnamese Cuisine October 2006 - February 2008
Skills
Editing, Public Speaking, Teaching, Marketing, Training, Taleo, Applicant Tracking..., Workday
Education
University of South Florida 2006 — 2010
Bachelor of Arts, International Business: Marketing, Latin America
Sip Signature Dentistry September 2014 - Present
Currently Pursuing Acting/Modeling September 2013 - Present
Focus Magazine January 2013 - Present
Weichert Realtors (Yates & Associates) September 2013 - September 2014
USAA September 2011 - September 2013
Leading Furnished Suites and Apartments April 2005 - May 2010
Crescent Resources, LLC June 2003 - January 2005
Glasier Group 2003 - 2003
Skills
Creative Writing, Customer Service, Apartments, Broadcast Journalism, Coordinating Events, Insurance, Hospitality, Sales, Customer Satisfaction, Customer Retention, Customer Oriented, Long-term Customer..., Newsletters, Sales Presentations, Lotus Notes, Storytelling, Event Planning, Editing, Feature Articles, Building Relationships, Journalism, Inside Sales, Public Speaking, Fundraising, Negotiation, Real Estate, Sales Management
Education
University of South Florida 1998 — 2002
Bachelor's of Arts, Mass Communications/Broadcast News
Bloomingdale Senior High School 1996 — 1998
USAA January 2015 - Present
USAA December 2013 - January 2015
Ricoh Americas Corporation 2002 - 2009
Hickory Limos 2001 - 2002
Institution Food House 1999 - 2001
Moore Epstein Moore 1998 - 1999
Loomis Fargo 1997 - 1998
Skills
Inventory Control, Inventory Analysis, Customer Service, Public Health, Dispatching, Research, Billing Process, Accounts Payable, Accounts Receivable, Data Analysis, Data Entry, Access, Process Improvement
Education
University of South Florida 2011 — 2013
BS, Public Health
Hillsborough Community College 2009 — 2011
Associate of Arts (AA)
Hallmark Capital Management August 2015 - Present
Merrill Lynch July 2013 - August 2015
USAA June 2011 - July 2013
USAA February 2009 - June 2011
Skills
Series 7, Certified Financial..., Financial Advisory, Fixed Annuities, Series 63, Life & Health Insurance..., Financial Services, Series 65, CRPC, Finance, Insurance, Mutual Funds, Investments, Retirement, Retirement Planning, Wealth Management, Asset Allocation, Financial Planning, Portfolio Management, Life Insurance, Estate Planning, Securities
Education
University of South Florida 2004 — 2009
Bachelor of Science (B.S.), Finance, General
USAA January 2015 - Present
Colonial Supplemental Insurance May 2011 - January 2015
Colonial Life May 2010 - May 2011
Colonial Life July 2008 - May 2010
Colonial Supplemental Insurance July 2006 - July 2008
Colonial Life January 2005 - July 2006
Colonial Supplemental Insurance July 2003 - January 2005
Finkel & Altman, L.L May 2003 - July 2003
The Briar November 2001 - May 2003
Skills
Underwriting, Risk Management, Term Life Insurance, Life Insurance, Training, Customer Service, Management, Sales, Employee Benefits, Claim, Whole Life, Disability Insurance, Insurance, Universal Life, Health Insurance, Brokers
Education
University of South Carolina 1999 — 2003
Bachelor of Science, Marketing/Retail
University of South Carolina-Columbia 1999 — 2003
Bachelor of Science, Business Administration
USAA July 2015 - Present
Victoria's Secret September 2009 - July 2015
School District of Hillsborough County August 2011 - May 2013
YMCA 2004 - 2010
Skills
Team Leadership, Communication Skills, Selling Skills, Customer Service, Coaching, Problem Solving, Training, Inventory Management, Project Management, Sales, Marketing Strategy, Time Management, Leadership, Microsoft Office, Social Media, Microsoft Excel, Microsoft Word, Social Networking, Team Building, Management, Retail, Facebook
Education
University of South Florida
Bachelor's degree
USAA May 2011 - Present
Servpro Industries August 2005 - January 2007
Sprint/ Nextel 2005 - 2007
Education
H.B. Plant High School 1998 — 2001
Diploma, General
University of South Florida
Business
Barnum Financial Group, an Office of MetLife October 2014 - Present
Atlantic Coast Fulfillment July 2013 - October 2014
USAA February 2011 - July 2013
Direct General Insurance November 2008 - February 2011
Value Tech Realty Services, Inc. October 2007 - August 2008
Skills
Call Center, Insurance, Customer Service, Process Improvement, Business Analysis, Customer Satisfaction, Customer Experience, Microsoft Excel, Team Leadership
Education
University of South Florida 2006 — 2008
Music Education, Business Management, Marketing
Target – Starbucks Barista November 2014 - Present
Bob Sierra Family YMCA March 2014 - January 2015
USF Computer Store September 2007 - January 2014
USF Computer Store September 2007 - January 2014
School District Hillsborough County September 1998 - August 2007
USAA October 2001 - May 2002
Graffiti Graphics August 1998 - May 1999
Skills
Customer Service
Education
University of South Florida 1981 — 1983
Bachelor's degree, Mass Communication/Media Studies
University of South Florida 1981 — 1983
B.A, Mass Communication
State University of New York 1978 — 1980
A.A.S, Graphic Arts Technology
State University of New York at Farmingdale 1978 — 1980
Associate of Arts and Sciences (AAS), Graphic and Printing Equipment Operator, General Production
USAA November 2010 - Present
Skills
Customer Service, Leadership, Property & Casualty..., Mentoring, Sales, Communication, Subject Matter Experts, Event Planning, Underwriting, Management, Microsoft Excel
Education
University of South Florida
Bachelor’s Degree, Public Relations
USAA September 2013 - February 2015
Greene Consulting 2014 - 2014
Greene Consulting 2014 - 2014
Citi Personal Wealth Management February 2012 - September 2013
Morgan Stanley Wealth Management June 2007 - May 2009
Skills
Microsoft Office
Education
University of Rochester 2003 — 2007
Bachelors of Arts, Political Science and Economics
Boston University
Progressive Insurance July 2015 - Present
YMCA of Western North Carolina January 2015 - June 2015
NovusWay January 2015 - June 2015
USAA January 2010 - October 2014
Nationwide Insurance September 2008 - December 2009
Nationwide Insurance January 2007 - September 2008
Skills
Underwriting, Insurance, Property & Casualty..., Liability, Claim, Casualty, Risk Management, Umbrella Insurance, Casualty Insurance, Financial Services, Leadership, Business Analysis, Customer Service, Team Building, Analysis, Process Improvement, Strategic Planning
Education
University of South Carolina-Columbia 2002 — 2006
Bachelor of Science (B.S.), Major: Sport and Entertainment Management, Minor: Hotel, Restaurant and Tourism Management, 3.8
USAA June 1999 - Present
Education
University of South Florida 1996 — 1999
USAA January 2015 - Present
Softworld February 2014 - December 2014
Citigroup June 2005 - February 2014
PK Solutions, Inc. 2004 - 2005
CSI Complex Systems Inc. 2000 - 2004
Bank of the Philippine Islands - Computer Systems Corp 1997 - 2000
Skills
CICS, JCL, COBOL, VSAM, Banking, Microsoft SQL Server, Fileaid, Performance Tuning, MVS, Mainframe, Requirements Analysis, SDLC, PMO, PowerPoint, Business Analysis, User Acceptance Testing, Easytrieve, ISPF, Requirements Gathering, Assembler, Microsoft Excel, Agile Methodologies, Unix
Education
University of San Carlos 1985 — 1990
Bachelor, Electronics and Communications Engineering
American Integrity Insurance Company November 2011 - Present
HomeWise Insurance Company June 2007 - November 2011
USAA January 1989 - June 2007
Skills
Underwriting
Education
University of South Florida
Bachelor of Arts (B.A.), Business Administration, Marketing
Century 21 June 2013 - Present
Scale New Heights March 2003 - Present
Servpro Industries, Inc. March 2011 - January 2013
Reliant Realty June 2007 - December 2010
Signature Realty Associates September 2002 - June 2007
Capital One Financial June 1998 - May 2002
Achieve Global (Formerly KASET International) April 1996 - July 1998
Arbitration Forums July 1997 - April 1998
USAA May 1987 - June 1996
Skills
Coaching, Training, Team Building, Public Speaking, Leadership Development, Leadership, Real Estate, Customer Service, Negotiation, Entrepreneurship, Marketing, Strategic Planning, Organizational..., Instructional Design, Management, Project Management, Teaching, Change Management, Team Leadership, Employee Training, Employee Relations, Performance Management, Training Delivery, Executive Coaching, Customer Satisfaction, Staff Development, Real Estate Transactions, Conflict Resolution, Process Improvement, Personal Development, Human Resources, Sales Leadership..., Sales, Seniors Housing, National Association of..., Program Management, Analysis, Cross-functional Team..., Budgets, Adult Education, Fundraising, Time Management, Interviews, Project Planning, Start-ups, Succession Planning, Recruiting, Selling, Career Development, Personnel Management
Education
University of South Florida 1990 — 1994
Masters Degree, Adult Education, 4.0
University of South Florida 1990 — 1992
Bachelor of Arts (B.A.), Women's Studies and Psychology, 3.6
San Carlos High School, San Carlos, CA
USAA August 2013 - Present
USAA January 2011 - Present
USAA January 2009 - January 2011
USAA 2006 - 2008
USAA 2006 - 2007
USAF June 2004 - June 2006
Skills
SDLC
Education
University of South Carolina - Darla Moore School of Business 1998 — 1999
SAIC July 2008 - Present
US Central Command/L3 Communications 2004 - June 2008
Titan Corporation October 2004 - December 2004
CACI December 2003 - August 2004
School District of Hillsborough County 2001 - 2002
USAA April 1997 - July 2001
Skills
ITIL, Security, Troubleshooting, Security Clearance, PMP, Program Management, Visio, Active Directory, Computer Hardware, Process Improvement, Network Security, Project Management, Integration, SharePoint, Cisco Technologies, BMC Remedy, CA Spectrum, CA Unicentre, Microsoft Office 2007, Server Administration, Information Assurance, Networking, Servers, IT Service Management, Leadership, Project Planning, Military, Disaster Recovery, Security+, Systems Engineering, Help Desk Support, IT Management, Information Technology
Education
Brandon High School
University of South Florida
USAA January 2008 - Present
GEICO 2004 - 2008
Skills
Claim, Property, Liability, Risk Management, Customer Service, Casualty Insurance, Insurance, Claims Management, General Insurance, Legal Liability, Analysis
Education
University of South Florida 1999 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
USAA November 2003 - Present
Cooking.com (part of TCC Cooking Inc. a wholly owned subsidiary of Target Corp.) May 1999 - November 2003
Disney Direct Marketing December 1995 - May 1999
Clifford & Wills (subsidiary of the J. Crew Grou, Inc.) January 1991 - November 1995
Skills
Product Management, Direct Marketing, Strategic Partnerships, Product Development, Retail, Marketing Management, Business Strategy, Online Marketing, Business Alliances, Strategic Planning, P&L Accountability, E-commerce, Online Retail, Multi-channel Retail, Strategic Alliances, Relationship Management, Synergies, Risk Management, Business Performance..., Order Fulfillment, Business Process..., Offline Marketing, call center management, Service Management, Business Continuity, Contact Center..., all
Education
University of Rochester 1984 — 1988
Bachelor of Arts (B.A.), Economics, graduated cum laude
University of Rochester 1984 — 1988
Certificate in Management Studies and International Relations, Business Administration and Management, General; International Politics
Institute for European Studies 1987 — 1987
European Union
USAA April 2011 - Present
Marina Jack Inc. February 2009 - April 2011
Seer Analytics November 2007 - October 2008
Education
University of South Florida 2003 — 2007
USAA January 2010 - Present
Verizon Wireless November 1998 - October 2009
Skills
Account Management, B2B, Budgets, Cold Calling, Customer Retention, Customer Service, Direct Marketing, Event Planning, Internal Communications, Leadership, Management, Marketing, Marketing Communications, Microsoft Office, Mortgage Lending, New Business Development, Process Improvement, Product Development, Public Relations, Sales, Sponsorship, Team Building
Education
Saint Leo University 2011 — 2014
MBA, Marketing
University of South Florida 2002 — 2006
B.A., Mass Communications
Semi - Retired June 2015 - Present
TriCirc (Independent Consultant) 2005 - June 2015
Arizona Public Service (APS) October 2014 - May 2015
American Express June 2014 - August 2014
Source Healthcare Analytics March 2011 - September 2012
USAA February 2010 - July 2010
Bank of America April 2009 - December 2009
Lockheed Martin Information Technology February 2009 - April 2009
IBM Global Services May 1969 - June 1999
Skills
Business Process..., Change Management, Project Management, Software Development, CRM, Strategic Planning, Sales, Contact Centers, Marketing, Business Architecture, Enterprise Architecture, SOA, Business Process Design, SDLC, Solution Architecture, Business Process, Business Process..., Integration, Process Improvement
Education
University of Saskatchewan 1965 — 1969
B. Administration, Administration, Quantitative Stream (Computer Science)
USAA August 2012 - Present
Home February 2012 - August 2012
True Religion Brand Jeans August 2009 - February 2012
In & Out Valet Co. October 2007 - March 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Access, Windows 7, Outlook, Client Development, Conflict Resolution, Customer Satisfaction, Customer Service, Customer Retention, Managing Workflow, Personnel Management, Profit Maximization
Education
University of South Florida 2006 — 2009
B.S., Marketing
USAA March 2010 - Present
Alltel Wireless April 2005 - October 2009
Alltel Wireless September 2002 - April 2005
Alltel Wireless October 2001 - September 2002
GTE Wireless July 1995 - October 2001
Skills
Microsoft Excel, Office Management, Coordination, Customer Retention, Customer Experience, Customer Satisfaction, Cold Calling, Direct Sales, Wireless, Sales Operations, Call Center, Retail, Telecommunications, Team Building, Sales, Customer Service, Sales Process, Coaching, Training, Call Centers, Team Leadership, Leadership, Analysis, Contract Negotiation, Time Management, Selling, Cross-functional Team..., Forecasting, Account Management, Salesforce.com, Sales Management, Vendor Management, Management, Strategic Partnerships, Strategy, Performance Management, Solution Selling, B2B
Education
University of South Florida 1986 — 1990
BA, Political Science
University of South Florida 1986 — 1990
BA, Political Science
Academy of Holy Names 1982 — 1986
High School Diploma, College preparatory
Texas Rainfall Catchment 2008 - Present
USAA 2003 - 2008
IBM Global Services 1998 - 2002
Education
University of South Carolina - Darla Moore School of Business
MS, Business
Wake Forest University
BA, German
USAA September 2014 - Present
USAA February 2010 - September 2014
The Hartford January 2000 - March 2009
AMVESCAP 2000 - 2006
Skills
Retirement Planning, Retirement, FINRA, Investment Management, Series 6, Investments, Sales, Wealth Management, Mutual Funds, 401k, Series 63, Series 7
Education
University of South Florida 1987 — 1991
Business Administration, Business
Direct General Auto Insurance June 2014 - Present
State of Florida Department of Financial Services April 2012 - March 2013
State of Florida Office of Insurance Regulation August 2010 - April 2012
Dick Martin Insurance Agency / State Farm January 2007 - August 2010
Publix Super Markets January 2004 - April 2007
USAA March 2004 - November 2006
Publix Super Markets May 2003 - January 2004
Publix Super Markets March 2002 - May 2003
Skills
Insurance, General Insurance, Personal Insurance, Commercial Insurance, Insurance Law, Management Analysis, Change Management, Customer Relations, Customer Service, Customer Satisfaction, Customer Focus, Policy, Reinsurance, Claims Management, Litigation, Operations Management, Public Policy, Training, Account Management, Administrative Law, Risk Management, Research, Fraud, Business Analysis, Microsoft Excel, Recruiting, Regulatory Requirements, Organizational..., Sales, Auditing, Process Improvement, Analysis, New Business Development, Microsoft Office, Legal Writing, Workers Compensation, Government, Market Research, Strategic Planning, Courts, Public Speaking, Underwriting, Claim, Vendor Management, Time Management, Leadership, Performance Management, Employee Benefits, Pricing, Call Centers
Education
University of South Florida
Bachelor of Science, Management
Hillsborough Community College
Associate in Arts, Business Administration
USAA October 2014 - Present
USAA February 2013 - October 2014
T. Rowe Price July 2012 - February 2013
T. Rowe Price January 2011 - July 2012
T. Rowe Price November 2009 - January 2011
Education
University of South Florida 2003 — 2009
BS, Organizational Communication, General
USAA April 2010 - Present
USAA April 2010 - Present
Direct General June 2000 - January 2009
Skills
Claim, Personal Injury, Liability, Underwriting, General Insurance, Insurance, Property, Claims Management
Education
University of South Florida 1985 — 1989
BA, Communications
USAA November 2013 - Present
Education
University of South Florida 1999 — 2003
Bachelors, Finance
Lutz Preparatory Academy September 2013 - Present
Guardian Ad Litem Program September 2011 - April 2013
Flashes of Hope January 2007 - January 2012
USAA January 2000 - July 2002
Infinity Communications, Inc September 1998 - January 2000
Skills
Event Planning, Writing, Non-profits, Fundraising, Public Relations, Social Media, Customer Service, Microsoft Office, Editing, Microsoft Excel, Marketing, Event Management, Business Development, Nonprofits, Volunteer Management, Time Management, Advertising, Microsoft Word
Education
University of West Alabama 2010 — 2016
Master's Degree
University of South Florida 1993 — 1998
B.A.
Homeowners Choice, Inc January 2012 - Present
HomeWise Insurance Company June 2008 - November 2011
School District of Hillsborough County July 2005 - June 2008
Sheer Elegance Blinds and Shutters July 2003 - July 2005
USAA October 1988 - July 2003
Skills
Property & Casualty..., Insurance, Underwriting, General Insurance, Casualty, Liability, Customer Service, Risk Management, Team Building, Training, Microsoft Excel
Education
University of South Florida - College of Business Administration
BA, Marketing
Charles Schwab April 2015 - Present
USAA July 2011 - March 2015
T. Rowe Price November 2003 - August 2011
John Hancock Financial Services 1999 - 2002
Skills
Mutual Funds, Investments, Series 7, Retirement Planning, Series 63, Asset Allocation, FINRA, Retirement, Financial Services, Investment Advisory, Sales, Investment Strategies, Finance, Uniform Combined State..., Insurance, Series 6, Series 24, Employee Benefits, Life, Health and..., Series 9, Series 10, Series 51
Education
University of South Florida
B.S., Economics
USAA September 2015 - Present
Harland Clarke February 2009 - Present
USAA May 2004 - February 2009
Skills
SDLC, Requirements Analysis, Software Project..., Quality Center, Visio, QTP, Agile Methodologies, Test Automation, SQL, Test Planning, Software Quality..., Quality Assurance, Microsoft SQL Server, User Acceptance Testing, Test Management, HP Quality Center, HP QTP
Education
University of South Alabama 1999 — 2002
MS, Information Science
Laxmi Narayan College of Technology 1994 — 1998
B.E., Computer Science and Technology
Campion School, Bhopal 1979 — 1993
MetLife March 2015 - Present
USAA July 2012 - March 2015
B2 Bean Bags June 2009 - 2012
Davanis Home Furnishings & More 2003 - 2008
Skills
Management, Customer Service, Leadership, Sales, Marketing Strategy, Team Building, Project Management, Strategic Planning, Advertising
Education
University of South Florida
BA
Fortis Solutions Group September 2011 - Present
Operation Smile, Inc. 2007 - 2011
USAA February 2007 - June 2007
Skills
Human Resources, Employee Relations, Onboarding, Employee Benefits, Organizational..., Talent Management, Payroll, Benefits Administration, Public Speaking, Training
Education
University of Richmond 1999 — 2003
Bachelor’s Degree
Mullen Corporation October 2013 - Present
USAA September 2012 - October 2013
Skills
Risk Management, Leadership, Microsoft Excel, Customer Service, PowerPoint, Microsoft Office, Accounting, Financial Analysis
Education
University of South Florida 2008 — 2012
Bachelor of Arts (B.A.), Business Management
USAA September 2014 - Present
USAA February 2013 - September 2014
USAA April 2010 - February 2013
Skills
Cross-functional Team..., Program Management, PMP, SDLC, Project Portfolio..., Visio, Process Improvement, Change Management, Agile Methodologies, Business Process..., Resource Management, PMO, Vendor Management, Business Analysis, IT Management
Education
University of South Florida 1998 — 1999
Bachelor of Science (B.S.), Management Information Systems
Raymond B Stewart Middle School August 2013 - Present
citizens November 2006 - August 2008
USAA May 1992 - April 2006
Skills
Team Leadership
Education
University of South Florida 1985 — 1990
Legend Healthcare March 2013 - Present
Fundamental Clinical and Operational Services LLC April 2009 - March 2013
USAA February 2005 - December 2007
Skills
Public Relations, Healthcare, Microsoft Office, Marketing, Healthcare Management, Marketing Communications, Medicare, PowerPoint, Social Media Marketing, Microsoft Word, Microsoft Excel, Elder Care, Social Networking, Physician Relations, Medicaid, Physicians, HIPAA, Home Care, Hospitals, Managed Care, Healthcare Industry, Marketing Strategy, Healthcare Consulting, Healthcare Information..., Long-term Care
Education
University of South Florida
Bachelor of arts, Public relations
USAA October 2012 - Present
Juvenile Diabetes Research Foundation, Colorado Springs March 2010 - June 2012
Juvenile Diabetes Research Foundation May 2008 - April 2010
Skills
Public Relations, Diabetes, Research, Stewardship, Fundraising, Volunteer Management, Philanthropy, Event Planning, Annual Giving, Media Relations, Event Management, Press Releases, Sponsorship, Nonprofits, Leadership, Fundraisers, Newsletters, Social Media, Community Outreach, Marketing Communications
Education
University of South Carolina-Columbia 2005 — 2009
BA Journalism and Mass Communications, Public Relations
USAA January 2014 - Present
The Law Offices of Daniel C. Consuegra May 2013 - January 2014
ConnectWise December 2011 - December 2012
Creative Recycling Systems April 2011 - December 2011
Creative Recycling Systems January 2009 - April 2011
Creative Recycling Systems June 2007 - January 2009
Skills
QuickBooks, Microsoft Office, Accounting, Time Management, Analytical Problem..., Communication, Customer Service, Data Interpretation, Decision-Making, Quantitative Skills, Self-starter, Team-oriented, Assessing Priorities, Working Under Pressure
Education
University of South Florida 2011 — 2013
Bachelors of Science in Business, Finance, 3.18
Hillsborough Community College 2007 — 2011
Associate of Arts (A.A.), Business, 3.4
USAA May 2014 - Present
Hampton Inn & Suites September 2012 - April 2014
Ponce De Leon Hotel September 2008 - September 2012
Don Vicente Historic Inn October 2006 - August 2008
Select Personnel Services for Countrywide Home Loans April 2006 - October 2006
Skills
Social Media, Facebook, Event Planning, Microsoft Office, Social Networking, Customer Service, Training, Process Scheduler, Hospitality, Hotels, Hospitality Industry, Microsoft Word, Outlook, Online Marketing, Meeting Planning, Front Office, Problem Solving, Sales, Microsoft Excel, Team Building, Online Advertising, Hospitality Management, Customer Satisfaction, Account Management, Strategic Planning, Budgets, Event Management, Marketing Strategy, Invoicing, Photography, Social Media Marketing, Advertising, Contract Negotiation, Marketing Communications, PowerPoint, Email Marketing, Marketing, Property & Casualty..., Customer Relations, Professional Ethics, Liability Analysis, Insurance Billing, frontline underwriting, Team Motivation, P&C License, Policy Analysis, Policy Writing, Personal Lines Auto, Multi-task & Handle...
Education
University of South Florida 2008 — 2012
Bachelor of Arts (B.A.), English Language and Literature, General
Hillsborough Community College 2007 — 2008
Associates Degree, General
The Institutes
Associate of Insurance, p&c Insurance
Knowledge Accelerators October 2006 - January 2009
Alltel January 2006 - May 2006
USAA March 2003 - July 2005
Education
University of South Florida 1994 — 1999
Bachelor of Arts, History
Premium Retail Services April 2015 - Present
Premium Retail Services February 2011 - April 2015
USAA August 2010 - February 2011
Best Buy November 2009 - August 2010
Best Buy November 2007 - November 2009
Best Buy June 2001 - November 2007
New York Yankees February 1997 - March 1999
Skills
Sales, Team Leadership, Sales Management, Reporting & Analysis, Market Analysis, Market Research, Product Life Cycle, Product Marketing, Team Building, Training, Customer Service, Customer Satisfaction, Time Management, Customer Retention, Event Planning, Event Management, Store Management, Store Operations, Consumer Electronics, Retail Category..., Account Management, Lead Generation, Merchandising, Sales Operations
Education
University of South Florida 2000 — 2005
Bachelors, Political Science
University of South Florida 2000 — 2005
Bachelor of Arts (B.A.), Political Science and Government
USAA September 2012 - Present
Verizon Wireless October 2010 - September 2012
Terrace Grille March 2010 - December 2010
Terrace Grille December 2009 - December 2010
Victoria Manor Apartments March 2010 - October 2010
Terrace Hotel December 2009 - May 2010
Olive Garden July 2009 - December 2009
Olive Garden March 2009 - December 2009
Olive Garden May 2008 - December 2009
Skills
Customer Service, Customer Satisfaction, Sales, Account Management
Education
University of South Florida 2006 — 2010
BS, Marketing
University of South Florida 2006 — 2009
AA, Business Administration
USAA September 1994 - Present
Skills
Digital Video, Broadcast, Video, Broadcast Television, Video Production, System Design, Project Management, Television, Team Leadership, Project Planning, Telecommunications, Digital Media, Business Development, Sound, Media Production, AV, Streaming Media, Networking, Satellite, IPTV, VOD, Mobile Devices, Broadcast Engineering, HD Video, Video Conferencing, Multimedia, Strategic Partnerships, New Media, Digital Asset Management, Integration, Production Managment
Education
University of Rochester
Electrical Engineering
USAA August 2008 - Present
Skills
Insurance, Property & Casualty..., Management, Customer Service, Risk Management, Microsoft Excel, General Insurance, Liability, Negotiation
Education
University of South Florida 2005 — 2007
Business of Science, Business Administration and Management, General
USAA September 2012 - Present
University of South Florida August 2009 - Present
Chart House September 2007 - January 2012
Stonewood Grill September 2005 - September 2007
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Teamwork, Research, Java, Financial Analysis, C++, SQL, HTML, Access, Accounting, Photoshop
Education
University of South Florida 1987 — 2011
Bachelor of Applied Science (B.A.Sc.), Finance, General
Armed Forces Insurance February 2003 - December 2008
USAA February 1977 - September 2001
Skills
Property & Casualty..., CPCU, ARe, Claim, Insurance, Reinsurance, Casualty, Litigation Management, Subrogation, Legal Liability, Liability, Claims Management, Property Damage, Team Building, General Insurance, Commercial Lines, Claim Investigation, Management, Program Management, Risk Management, Process Improvement
Education
University of South Carolina-Columbia 1964 — 1968
BS, Business Management
Dennis Insurance Agency, Inc. July 2010 - Present
USAA March 2006 - July 2010
Education
University of South Florida 2009 — 2012
Bachelor's degree, Criminology
USAA May 2011 - Present
University of South Florida Police Department December 2009 - December 2011
Education
University of South Florida 2008 — 2011
Organizational Communication, General
BMCHS August 2011 - Present
USAA April 1990 - January 2003
Skills
Accounts Receivable, Accounting, Accounts Payable, Account Reconciliation, General Ledger, QuickBooks, Bookkeeping, Payroll, Invoicing, Bank Reconciliation, Microsoft Excel
Education
University of South Florida
USAA October 2012 - Present
Richard Benjamin Wilkes, PA October 2010 - September 2012
Carlson, Meissner, Hart & Hayslett, P.A. 2006 - 2010
Allstate 2001 - 2005
Curtis/GlenChem Corporation. 1998 - 2001
Principal Financial Group January 1999 - August 2000
Skills
Research, Legal Assistance, Administrative..., Courts, Intellectual Property, Data Entry, Filing, File Management, Microsoft Excel, Office Management, Administrative Work, Invoicing, Document Review, Claims Handling, Recorded Statements, Claim, Property & Casualty..., Subrogation, Insurance Adjusting, Liability, Claims Investigations, Claim Investigation, Automobile Accidents, Claims Resolution, Clerical Work, Calendaring, Insurance
Education
St. Petersburg College 2005 — 2007
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
University of South Florida
Criminology
USAA December 2007 - Present
Skills
Personal Training, Fitness, Fitness Training, Strength Training, Customer Service, Coaching, Cpr Certified, Public Speaking, Microsoft Office, Microsoft Excel, Training, Nutrition, Health Promotion
Education
University of South Florida 2000 — 2007
Master of Arts (M.A.), Kinesiology and Exercise Science
MCPS January 2005 - June 2013
World Savings Bank June 2004 - September 2004
Citi Bank November 2002 - June 2004
USAA February 1997 - September 2001
Skills
Human Resources
Education
University of San Francisco
Bachelor of Science (B.S.), Organizational Behavior Studies
Travelers September 2005 - Present
USAA September 1999 - September 2005
Skills
Microsoft Excel, Microsoft Word, Outlook
Education
Hillsborough Community College 1994 — 1996
Associate of Arts (AA), International Relations and Affairs
University of South Florida 1994 — 1996
International/Global Studies
USAA June 2010 - Present
USAA November 2008 - June 2011
USAA September 2005 - November 2008
Skills
Investments, Life Insurance, Risk Management, Bilingual-English/Spanis...
Education
University of South Florida 2000 — 2004
Bachelor of Science (B.S.), Business Administration - Markting, Minor Communications
USAA March 2014 - Present
Aramark September 2006 - March 2014
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Satisfaction, Leadership, Training, Inventory Management, Retail, Call Centers, Employee Training, Outlook
Education
Hillsborough Community College 2008 — 2010
Associate of Arts (A.A.), Pre-Medicine/Pre-Medical Studies
University of South Florida 2004 — 2008
N/A, Biology/Biological Sciences, General
USAA June 2006 - September 2013
Education
Hillsborough Community College 2012 — 2013
EMT, Emergency Medical Technology/Technician (EMT Paramedic)
University of South Florida 2002 — 2006
Bachelor of Arts (BA), Criminology/Law
USAA
Skills
Claim, Risk Management, Microsoft Excel
Education
University of South Florida
Bachelor's degree, Public Relations/Image Management
USAA May 2014 - Present
Capital One August 2012 - May 2014
Skills
Fully bilingual English, Consumer Lending, Customer Service, Team Leadership, Microsoft Office, Change Management, Problem Solving, SAP, Banking, SQL, Spanish
Education
University of South Florida 2015 — 2019
Bachelor's degree, Finance, General
University of South Florida 2012 — 2015
Bachelor’s Degree, Finance, General
Seminole Electric Cooperative May 2014 - Present
USAA January 2012 - May 2014
Skills
Analysis, Process Improvement, Project Planning, Project Management
Education
University of South Florida 2007 — 2010
Bachelor's degree, Finance, General