Users Incorporated
Industry: Company
DescriptionFounded: 1963 Parent organization: Fiserv
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Users Incorporated Employees
Capital One November 2008 - Present
Fiserv (Users Incorporated) 2006 - 2008
AudioCARE 1995 - 2006
Users Incorporated 1989 - 1995
Aydin Controls 1980 - 1989
Skills
Software Development, MUMPS Programing, Python Programing, Team Management, Teamwork, Telephony, Cache Object Script, Banking, Healthcare, GT.M, Intersystems Cache, Agile Methodology, Leadership, Eclipse, SDLC
Education
Delaware County Community College
Ohio institute of technology
Contemporary Software Concepts, Inc. 1996 - Present
Progressive Computing Services September 1995 - November 1996
True Form Intimate Apparel January 1988 - October 1995
Users Incorporated January 1987 - January 1988
United Way of Southeastern Pennsylvania January 1986 - January 1987
Skills
SQL, PHP, Ingres, AIX, Linux, MySQL, CSS, jQuery, C# 4.0, ASP.NET, Basic IV, COBOL, IBM Mainframe, XP, Windows 7, Unix Shell Scripting, SCO Unix, Databases, Microsoft SQL Server, Programming, Windows Server
Education
AAIT 2013 — 2013
Certificate C# ASP.NET, Computer Programming
Delaware County Community College 2001 — 2001
Computer Science
Ursinus College 1997 — 1997
Accounting
Widener University 1986 — 1986
Information Technology
Allegheny College 1981 — 1985
Bachelor's degree, Computer Science
Penn Medicine (University of Pennsylvania Health System) November 2013 - Present
nextSource May 2013 - October 2013
Medecision June 2008 - February 2013
Medecision February 2000 - June 2008
Medecision January 1999 - January 2000
Medecision February 1994 - December 1998
Users Incorporated October 1991 - February 1994
The Baldwin School September 1988 - June 1991
Skills
Agile Methodologies, Scrum, SDLC, Software Development, Agile Project Management, Subversion, Software Project..., SOA, Product Management, ClearCase, Requirements Analysis, Java Enterprise Edition, Web Applications, JBoss Application Server, XML, Management, ClearQuest, Intersystems Cache, JavaScript, Eclipse, TeamForge, Hibernate, Hudson, Cross-functional Team..., Spring, Continuous Integration, JUnit, HTML, Quality Center, Friendly Personality, Version One, Microsoft Office, ATDD, Continuous Improvement, Technical Project...
Education
Villanova University
Master of Arts (MA), Theatre Arts
Saint Joseph's University
Bachelor of Arts (BA), English
Villanova University
Wawa, Inc. October 2013 - Present
Quest Diagnostics April 2012 - October 2013
Aetna January 2012 - April 2012
US Navy May 2010 - September 2011
United States Navy Reserve 2003 - May 2010
ING DIRECT August 2007 - January 2010
Users Incorporated 2003 - 2007
RCG Global Services April 1999 - July 2002
The Judge Group 1996 - April 1999
Arsenault Associates 1989 - 1995
Skills
Software Development, Design Patterns, SharePoint, Integration, Databases, Requirements Analysis, .NET, Visual Basic, Unix, Access, Project Management, Security, Program Management, Leadership, MUMPS, Cache Object Script, Web Services, SMTP, Windows Scripting, Ipswitch, FTP, Secure FTP, HTML, DHTML, Object Oriented Design, Object Oriented Modeling, Object Oriented Software, C#, Microsoft SQL Server, SQL, Visio, SaaS, Google Earth, Google Maps, Google API, FileNet, Crystal Reports
Education
Joint Deployment Training Center, Fort Eustis, VA 2014 — 2014
GCCS-J Basic COP Operator, Military Intelligence, Command Control and Information Operations, 95%
Capella University
Information Technology, 4.0
Rutgers, The State University of New Jersey-New Brunswick 1994 — 1997
BACS, Computer Science, Mathematics
Camden County College 1984 — 1986
AAS, Computer Aided Design/Computer Aided Manufacturing (Robotics)
Camden Catholic High School 1979 — 1982
High School Diploma, Mathematics and Computer Science
Amazon October 2014 - Present
Microsoft (Developer Experience) November 2009 - September 2014
Microsoft June 2006 - October 2009
Microsoft October 2004 - May 2006
Microsoft June 2002 - September 2004
Microsoft May 1999 - May 2002
Users Incorporated October 1998 - April 1999
Skills
Test Cases, Test Automation, Test Planning, Performance Testing, Test Management, C++, Programming, Test Strategy, Manual Testing, Chinese, Korean, Cognitive Science, Linguistics, Philosophy, Project Management, C#, Unity3D, OGRE, .NET, Testing, Web Services, Software Design, Software Engineering, Software Development
Education
Binghamton University
Doctor of Philosophy (PhD), Cognitive Science
Binghamton University
Master of Science (M.S.), Computer Science
National Taiwan University
Bachelor of Arts (B.A.), Philosophy
GSK April 2015 - Present
GlaxoSmithKline February 2013 - April 2015
Pfizer July 2007 - February 2013
Vanguard March 2004 - July 2007
Vanguard 2003 - 2004
Users Incorporated November 2001 - June 2003
DCI Software June 1999 - June 2001
Skills
Business Intelligence, Pharmaceutical Industry, SDLC, Integration, Business Analysis, Visio, Microsoft SQL Server, Data Management, Process Improvement, Software Documentation, Cross-functional Team..., Strategic Planning, Customer Service
Education
Saint Joseph's University 2004 — 2006
MBA, Management
Rider University 1996 — 1999
BS, Business Administration
Metropolitan Veterinary Associates & Emergency Services December 2013 - Present
Metropolitan Veterinary Associates & Emergency Services May 2008 - Present
Metropolitan Veterinary Associates & Emergency Services January 2001 - Present
Veterinary Hospital of the University of Pennsylvania June 1997 - December 2000
Users Incorporated 1994 - 1997
Skills
Veterinary Medicine, Veterinary, Client Education, Pets, Dogs, Anesthesia, Animal Nutrition, Animal Work, Animal Welfare
Education
Harcum College 1995 — 1997
Associate's degree, Veterinary/Animal Health Technology/Technician
Widener University 1991 — 1993
Exploring New Opportunities in Instructional Design, Performance and Change Management 2015 - Present
Iron Mountain 2006 - 2015
Users Incorporated 2001 - 2006
Skills
Captivate, Program Evaluation, Blended Learning, Needs Analysis, Instructional Design, Articulate Studio, Training, Learning Management, E-Learning, Coaching, Project Management, Performance Consulting, Learning Management..., Program Management, Leadership, Strategy
Education
Temple University
Master’s Degree, Elementary Education
Temple University
Bachelor’s Degree, Psychology
West Chester University of Pennsylvania
MS, Training and Development
Wawa, Inc. 2013 - Present
Wawa, Inc. 2005 - 2012
Wawa, Inc. August 2004 - 2008
Users Incorporated 2001 - 2003
Siemens Health Services 1990 - 2001
Shared Medical Systems 1990 - 2001
Glenmede 1986 - 1990
Skills
Security, SAP BW, ERP, System Administration, SAP, SAP R/3, Process Improvement, Databases, VMS, SAP Implementation, Visio, Business Process, IT Management, Business Analysis, Business Intelligence, Requirements Analysis, Troubleshooting, TCP/IP, IT Strategy, SAP ERP, Data Warehousing, Enterprise Architecture, SAP Authorisations, SAP Netweaver, SAP BI, SAP FI, ABAP, SAP Basis, Windows XP
Education
La Salle University 1980 — 1985
Bishop Egan
Ellucian (formerly SunGard Higher Education) December 2006 - March 2015
SunGard Higher Education (formerly SCT) August 2001 - December 2006
SCT November 1996 - August 2001
Users Incorporated 1993 - November 1996
Skills
Software Documentation, FrameMaker, Technical Documentation, Technical Writing, Editing, Online Help Development, Adobe Acrobat, Agile Methodologies, SnagIt, Process Improvement, Online Help, Project Management, Manuals, Training, Usability Testing, Enterprise Software, DITA XML, Team Management, Agile Methodolgy, Leading Remote Teams, Higher Education..., User Guide Creation, Installation Guide..., Standards Development, Style Guide Creation, API documentation, Department Budget..., User Satisfaction, Performance Reviews, performance management, Hiring Employees, Client Presentation, Microsoft Applications, Content Management
Education
Eastern University
Bachelor of Arts (B.A.), Mathematics, magna cum laude
House of His Creation September 2012 - October 2014
Laser lab, Inc September 2009 - August 2011
GE Capital Information Technology Services July 1994 - February 1998
Users Incorporated July 1991 - July 1994
Users Incorporated July 1989 - July 1991
Users Incorporated July 1988 - July 1991
Users Incorporated August 1987 - July 1988
UHS August 1985 - August 1987
Skills
Business Development, Business Process..., Account Management, Non-profits, Customer Service, Project Portfolio..., Sales Process, Small Business, Sales Support, Managed Print Services, Applications Support, Software Installation, Software Implementation, Software Training, Microsoft Project, RFP preparation, Microsoft Office, C++, MUMPS, Nonprofits, Public Relations, Program Management, Project Management, Community Outreach, Budgets, Project Planning, Technical Support, Team Building, Public Speaking, Management, Leadership, Strategic Planning, Fundraising, Marketing, Sales, Strategy
Education
Penn State University 2011 — 2012
Prof Mgmt Certificate, Business - Project Management
Scranton Central High School 1977 — 1980
Academic
Millersville University of Pennsylvania
Biology, Respiratory Therapy
Fiserv December 2010 - Present
Bentley Systems August 2008 - January 2011
Users Incorporated 2006 - 2008
Users Incorporated 2005 - 2008
Skills
Software Development, Requirements Analysis, Product Management, SQL, Technical Writing, Microsoft SQL Server, Databases, Process Improvement, Database Admin, Unix, Java, ASP.NET, Linux, Security, Operating Systems, Windows, CMMI, HTML, Apache
Education
West Chester University of Pennsylvania 1990 — 1995
Associates, Early Childhood Education
Delaware County Community College
Shire September 2015 - Present
Airgas July 2014 - September 2015
Airgas July 2012 - July 2014
Airgas November 2009 - July 2012
Airgas October 2006 - November 2009
Users Incorporated September 2005 - May 2006
Mars February 2005 - July 2005
Computer Aid, Inc. September 2002 - November 2004
Skills
SAP, SOX, Accounting, Microsoft Office, Troubleshooting, Access, Outlook, Excel, Internal Controls, Documentation, Word, Windows, PowerPoint, Auditing, Problem Solving, Sarbanes-Oxley Act, Microsoft Excel, Software Documentation, Account Reconciliation, Process Improvement
Education
West Chester University of Pennsylvania
BS, Accounting
Penn State University
BS, Management Science & Information Systems
Kaiser Permanente June 2013 - Present
Kaiser Permanente IT 1990 - June 2013
Kaiser Permanente 1990 - 2007
Lockheed Federal Credit Union October 1983 - April 1990
Users Incorporated 1981 - 1985
Skills
MUMPS, Software Documentation, JavaScript, Healthcare Information..., Intersystems Cache, HL7, Troubleshooting, Software Development, Cache Object Script, HIPAA, Data Warehousing, Visio, Programming, Disaster Recovery, Web Development, Systems Analysis, Databases
Education
San Fernando Mission College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Pierce College 1997 — 1997
VB and VBA Programming
Pasadena City College
Certificate, IBM Assembler
Quest Diagnostics 2000 - December 2012
SmithKline Beecham Clinical Labs 1996 - 2000
Users Incorporated 1984 - 1995
Skills
Documentation, Visio, Technical Writing, PowerPoint, Microsoft Office, Word, Editing, Technical Communication, Information Design, User-centered Design, Technical Documentation, Software Documentation, Microsoft Word, EHR, Cross-functional Team..., Conservation Issues, Leadership, ITIL, Management, SDLC, Training, Team Building, Healthcare Information..., Process Improvement, Healthcare, Quality Assurance, Program Management, Six Sigma, Situational Leadership, Text Editing, Myers-Briggs Certified, Copy Editing
Education
Mercer University 2008 — 2009
Technical Communication Management
Frostburg State University 1976 — 1978
B.A., Speech Communication and General Business
Delaware County Community College August 2011 - Present
BNY Mellon October 1998 - Present
TNS Media Intelligence October 1996 - October 1998
Premier Solutions July 1994 - October 1996
Users Incorporated November 1989 - July 1994
Skills
Linux, Information Security, IT Audit, EMC Storage, Business Analysis, SDLC, SQL, Security, Unix, Databases, VMS, Operating Systems, Tape Storage, Virtualization, Software Documentation, TCP/IP, Networking, Software Development, System Administration, Requirements Analysis, Integration, Software Project..., Hardware, Disaster Recovery, Windows XP
Education
Penn State University 2001 — 2009
Masters, Information Science
Philadelphia University 1982 — 1989
Bachelor, Computer Management
State of Vermont October 2013 - June 2015
State of Vermont October 2013 - June 2015
Trans-Atlantic Publications Inc. September 2012 - April 2013
Technology Engagement Manager Infrastructure Manager Deployment Manager CRM February 2012 - July 2012
Thomson Reuters March 2007 - January 2012
Thomson Scientific August 2006 - March 2007
Thomson Reuters / Thomson Scientific June 2000 - March 2007
Institute for Scientific Information / Thomson ISI June 1995 - December 1999
USERS Incorportated 1991 - 1995
Users Incorporated 1991 - 1995
Skills
Remote Infrastructure..., Remote Team Management, Infrastructure Projects, Large Scale Deployments, Deployment Planning, Virtualization, Customer Relations, Quality Assurance, Business Analysis, Process Improvement, Team Leadership, Program Management, Troubleshooting, Change Management, ITIL, Infrastructure, Agile Methodologies, Customer Service, Virtual Teams, Plannning, Vendor Management, Disaster Recovery, Databases, Data Center, Project Management, SDLC, Software Development, Management, Oracle, Visio, SharePoint, System Administration, SOA, System Deployment, IT Strategy, Enterprise Software, Enterprise Architecture, Software Documentation, IT Management
Education
Penn State Graduate School (World Campus) 2013 — 2014
Graduate Certificate in Enterprise Architecture, Enterprise Architecture
Temple University 2004 — 2006
MLA, Liberal Arts
University of Pennsylvania 1986 — 1987
Graduate Education
York University 1983 — 1986
Honors BA, Humanities, Classical Greek
Bishop Egan 1975 — 1979
Computer Sciences Corporation December 2008 - Present
Aftech 2007 - 2008
Open Solutions / Bisys 1995 - 2007
Users Incorporated 1990 - 1995
US Navy - USS Blue Ridge 1983 - 1987
Skills
Project Planning, Disaster Recovery, Recruiting, Customer Service, Human Resources, Budgets, Management, Data Center, Operating Systems, Servers, Active Directory, Technical Support, WAN, Vendor Management, Help Desk Support, Hardware, XP, Process Improvement, Troubleshooting, Integration, Unix
Education
Thomas Edison State College
BSAST in TECHNICAL STUDIES
Thomas Edison State College
AAS, Technical Studies
Camden County College
MCSE NT 4.0
Technical Institute
ASB, Computer Programming
Endo Pharmaceuticals February 2015 - Present
Endo Pharmaceuticals June 2013 - February 2015
Endo Pharmaceuticals June 2012 - June 2013
David Cutler Group April 2004 - June 2012
Users Incorporated June 1999 - September 2003
Skills
Microsoft Office, Microsoft Excel, Sales, Microsoft Word, Leadership, PowerPoint, Research, Training, Process Improvement, Microsoft Publisher, SharePoint, Concur, Meeting Planning, Workday, Real Estate, Contract Management
Education
Goldey-Beacom College 1994 — 1998
BS in Business Management with a concentration in Marketing
Villanova University
Paralegal Studies
Delaware County Community College
Real Estate Fundamentals & Real Estate Practices
EMS Education Management Solutions January 2012 - May 2013
Quest Diagnostics April 2007 - November 2010
Quest Diagnostics October 2006 - March 2007
Allianz Life / DVFS, LLC February 2001 - August 2006
Seimens November 1995 - October 2000
ASA Legal Systems January 1994 - October 1995
Users Incorporated May 1978 - October 1993
Skills
Agile Methodologies, User Acceptance Testing, SQL, Quality Assurance, Waterfall, Program Management, Business Analysis, Testing, Requirements Gathering, Systems Analysis, IT Business Analysis, Business Process..., Waterfall Methodologies, SDLC, Software Quality..., Software Development, Software Project..., IT Service Management, Staff Development, Technical Support, Technical Presentations, Software Documentation, Financial Technology, Healthcare Information..., Variable Annuities, Microsoft Office, PowerPoint, Visio, Customer-focused Service, Food Service, Food Safety, Retail, Requirements Analysis, Business Process..., Test Cases, Food & Beverage, Budgets, Technical Writing, Troubleshooting, Process Improvement, Leadership, Product Management, Integration, Vendor Management, Training, Functional..., SharePoint, Agile Project Management
Education
Watermark Learning 2006 — 2006
Courses towards Business Analyst Masters Certificate
Eastern University 1992 — 1993
BA, Organizational Management
Montgomery County Community College
AAS, Computer Science
PCC Energy Group March 2011 - Present
U.S. Census Bureau February 2008 - September 2009
Users Incorporated February 1995 - October 2001
Education
University of North Texas 1989 — 1991
Computer Science
Springhouse Education and Consulting Services May 2012 - Present
Fiserv October 2005 - February 2011
Fiserv September 2003 - October 2005
Fiserv April 2002 - September 2003
Users Incorporated November 1998 - April 2002
Merck February 1998 - November 1998
Provident Indemnity January 1997 - February 1998
Provident Indemnity June 1993 - January 1997
Skills
Technical Writing, Instructional Design, Technical Documentation, CMMI, Visio, Microsoft Office, Product Management, SuccessFactors, Sum Total LMS..., Audacity, Captivate, Articulate Presenter, Presenter, SharePoint, Software Documentation, E-Learning, Talent Management, Employee Training, Training, Project Management, Management, Performance Management, Quality Assurance, Team Leadership
Education
Rutgers, The State University of New Jersey-New Brunswick 1986 — 1990
BA, English
Margie's Place December 2011 - Present
Diamondback Engineering & Surveying December 2008 - December 2011
Linda Enochs, IT Consulting July 2000 - December 2011
End of the Line Soda Fountain/Colorado Wear April 1996 - February 2003
Safeway Employees Credit Union September 1995 - July 2000
Users Incorporated March 1990 - June 1995
Naval Air Development Center January 1986 - December 1990
Skills
Project Management, Program Management, Strategic Planning, Budgets, Microsoft Excel, Public Speaking, Contract Negotiation, Web Design, Customer Service, Highways, Contract Management
Education
Penn State University 1994 — 1995
graduate courses, computer architecture
Temple University 1982 — 1986
BA, computer science
Fiserv February 2013 - Present
Open Solutions February 2010 - February 2013
ConnectWise February 2007 - February 2010
Fidelity National Information Services May 2001 - February 2007
IDEAL Consulting May 1999 - May 2001
EDS 1994 - 1999
Users Incorporated 1982 - 1994
Skills
Solution Selling, Cloud Computing, SaaS, Professional Services, Salesforce.com, Vendor Management
Education
Drexel University
B.S.
Pennsylvania State University-Great Valley Graduate Center
Master's, Management
Independent Insurance Specialist June 2015 - Present
Various Fortune 500 Companies and Private Insurance Agencies. January 2010 - June 2015
Several Local Real Estate Brokers. January 2004 - January 2011
Corporate Call Center October 2004 - March 2005
SofterWare, Inc. May 1996 - September 2003
Cascadia Publishing 2001 - 2003
Carol Detweiler Washko & Associates October 1995 - May 1996
Softwrite Computer Training, Inc February 1995 - September 1995
SystemCo, Inc April 1993 - January 1995
Users Incorporated October 1985 - June 1992
Skills
Marketing, Customer Service, Public Relations, Advertising, Training, Sales, Nonprofits, Technical Writing, Microsoft Office, Software Documentation, Small Business, Budgets
Education
Dale Carnegie & Associates 2009 — 2009
Certificate of Sales Presentation, Sales
Maxwell Institute 1984 — 1985
Diploma, Computer Programming & Operations; Professional Computer Career
Eastern University 1980 — 1984
Diploma: Bachelor of Arts, Business; Organizational Management
Innovation Asset Group May 2012 - February 2015
Aravo Solutions May 2007 - March 2012
EC Internet February 2006 - May 2007
Outformations Inc May 2003 - December 2005
DesignMind Inc July 2002 - May 2003
Sparks.com October 1999 - August 2001
DesignMind Inc January 1997 - October 1999
Users Incorporated January 1987 - December 1997
Skills
Software Development, Java, C#, JavaScript, Kendo, Scrum, Software Engineering, SQL, Agile Methodologies, XML, GWT, Databases, SAML, Web Services, Solr, Tomcat, Agile, RDF, Fuseki, Jena, REST, Dropwizard, Lucene, AJAX
Education
Adelphi University
Bachelor of Arts (B.A.), Computer Science, 3.9
Stevens Institute of Technology
Systems Planning and Management
Users Incorporated October 2007 - Present
Users incorporated November 1996 - Present
Fiserv 1996 - Present
ABT Technologies April 1997 - November 1999
Education
Drexel University 2007 — 2009
Information Technology, Security and Networking
Millersville University of Pennsylvania 1990 — 2009
Computer Science
Pennridge High School 1987 — 1990
Patelco Credit Union December 2014 - Present
Lane Community College May 2006 - December 2014
Northwest Community Credit Union November 2003 - November 2014
Congressional Federal Credit Union April 1996 - November 2003
Keane, Inc July 1995 - April 1996
Creditor Resources Inc. September 1994 - July 1995
Users Incorporated 1992 - 1994
Universal Campus Credit Union 1988 - 1991
Skills
Network Administration, IT Strategy, Vendor Management, Disaster Recovery, Network Security, Networking, Business Continuity, Banking, IT Management, Executive Management, Risk Management, Computer Security, Process Improvement, Management, Strategic Planning, Team Leadership, Team Building, Information Security..., Security, Leadership, Information Technology, Virtualization, Project Management, Governance, Integration, IT Operations, Budgets, Change Management, IT Audit, Business Strategy, Windows Server, ITIL, Data Center, Information Security, Call Centers, System Administration, CISSP, Outsourcing, VMware, Databases, Cloud Computing, Customer Service, Business Analysis, Strategy, Program Management, SaaS, CRM, Cloud, Vendor Contracts, Business Development
Education
George Mason University 1999 — 2001
Masters of Science, Information Systems Security
Brigham Young University 1987 — 1990
Bachelor of Science, Information Management
South High School 1979 — 1983
Diploma, General
ACE Group April 2013 - Present
SunGard Availability Services October 2012 - April 2013
SunGard Availability Services May 2012 - October 2012
SunGard Availability Services September 2011 - April 2012
SunGard Availability Services November 2006 - August 2011
Teva Pharmaceuticals September 2003 - October 2006
Connectria September 1998 - August 2003
Pierce Leahy (Iron Mountain) September 1997 - August 1998
TNS Media Intelligence (formerly CMR) March 1994 - August 1997
USERS, Incorporated November 1988 - February 1994
Skills
Business Continuity, IT Operations, Business Intelligence, ITIL, IT Service Management, Enterprise Software, SaaS, Infrastructure, Cloud Computing, Security/Compliance, Windows Server, Professional Services, Servers, Leadership, Cross-functional Team..., Vendor Management, Oracle, Solution Architecture, VMware, Information Technology, Project Portfolio..., Integration, Data Center, Software Development, Governance, Information Security, High Availability, Management, Information Security..., Security, Business Process, IT Strategy, Storage, Change Management, Business Analysis, Managed Services, Strategy, Disaster Recovery, IT Management, Program Management, Process Improvement, SDLC
Education
Saint Joseph's University - Erivan K. Haub School of Business
M.B.A., Finance
The Catholic University of America
B.S., Computer Science
CardConnect Payments July 2015 - Present
Leadfoot Software / M.I. Inc July 2013 - June 2015
Medecision December 2009 - July 2013
GSI Commerce September 2007 - December 2009
Apacheta Corporation January 2006 - July 2007
Rational Software June 2004 - January 2006
USERS Incorporated October 2002 - June 2004
Rational Software January 1997 - October 2002
Skills
Scrum, OOAD, Team Building, Agile, Software Development, Java, Software Engineering, Architecture, XML, Spring, Technical Documentation, Hibernate, Web Services, UML, Eclipse, Design Patterns, JUnit, Rational Rose, Requirements Analysis, JSP, J2EE, Tomcat, JavaScript, Ant, HTML, C++, Servlets, Unix, Maven, Swing, Subversion, C, PL/SQL, JBoss, Struts, Linux, ClearCase, Object Oriented Design, Application Architecture, Apache, SQL Server, SQL, Websphere, SOA, Weblogic, Agile Methodologies, Java Enterprise Edition, JBoss Application Server, JDBC, Software Design
Education
University of Colorado Boulder
Mathematics and Computer Science
West Chester University of Pennsylvania
Mathematics and Computer Science
Dell Boomi April 2013 - Present
Capital One August 2012 - April 2013
Capital One (formerly ING Direct) January 2011 - July 2012
ING Direct July 2008 - April 2011
Users Incorporated January 2000 - June 2008
Advanced Health Technologies 1999 - 2000
Users Incorporated 1989 - 1999
Shared Medical Systems (now Siemens) 1984 - 1989
Siemens Medical Solutions 1984 - 1989
Skills
Software Development, Banking, Oracle, Java, Management, Financial Services, Agile Methodologies, Requirements Analysis, Business Analysis, SOA, SDLC, Software Project..., Cloud Computing, Integration, Project Management, SaaS, Scrum, Testing, Enterprise Software, SQL
Education
University of Pennsylvania - Moore School of Engineering 1981 — 1984
BAS, Computer Science
University of Pennsylvania - The Wharton School 1980 — 1984
BSE, Marketing
Upper Dublin High School 1976 — 1980
Fiserv October 2014 - Present
Members 1st Federal Credit Union April 2010 - October 2014
Fiserv December 2008 - May 2010
USERS, Incorporated July 2007 - December 2008
Skills
Vendor Management, Banking, Process Improvement, Team Building, Business Analysis, SQL, IT Management, Business Intelligence, Leadership, Visio, Budgets, MS Project, Change Management, Access, Call Centers, Microsoft SQL Server, Program Management, Analysis, Requirements Gathering, Software Project..., Requirements Analysis, Team Leadership, Risk Management, Software Documentation, SDLC, SharePoint, Project Management
Education
Shippensburg University of Pennsylvania 1997 — 2000
BS, Business Information Systems
LiquidHub May 2011 - Present
Sanovia Corporation July 2009 - May 2011
Numera (formerly iMetrikus) September 2007 - July 2009
SocialWellth (formerly WorldDoc) May 2007 - September 2007
MEDecision February 1994 - May 2007
Users Incorporated August 1991 - February 1994
Skills
Healthcare Information..., Healthcare, Managed Care, Sales, Process Improvement, Software Quality..., Strategic Planning, Program Management, Business Analysis, Cross-functional Team..., Medicare, Management, Team Leadership
Education
Saint Joseph's University 1987 — 1991
BS, Finance and MIS
St Joseph's Prep
User's Inc November 1999 - Present
USERS, Incorporated 1999 - Present
USERS,Inc./FISERV 1999 - Present
First National Bank of Chester County February 1996 - September 1999
Education
Delaware County Community College
SEI Investments June 2006 - Present
Pershing, a BNY Mellon company March 2005 - June 2006
Users Incorporated 2004 - 2005
Fiserv Lending Solutions 2002 - 2004
Sanchez Computer Associates 2001 - 2002
Skills
Business Analysis, Process Improvement, Cross-functional Team..., Business Requirements, Leadership, SDLC, Requirements Analysis, Software Project..., Vendor Management, Requirements Gathering, Project Management, Integration, SharePoint, PMP, Data Warehousing, Agile Project Management, Quality Assurance, Visio, Business Process..., Project Portfolio..., User Acceptance Testing
Education
Villanova University 2005 — 2005
Certification, Project Management
Kutztown University of Pennsylvania 1993 — 1997
Bachelor Science, Business Administration and Management
Users Incorporated February 2006 - Present
Citadel Federal Credit Union 1985 - 2006
Education
Immaculata University 2002 — 2005
Wells Fargo Bank June 2008 - Present
Users Incorporated April 2008 - June 2008
TD Commerce Bank, (formerly Commerce Bank N.A.) May 2005 - April 2008
Commerce Bank, NA January 2003 - May 2005
Commerce Bank, NA September 1998 - December 2002
Skills
Customer Retention, Commercial Lending, Loans, Commercial Banking, Small Business Lending, Credit, Banking, Credit Analysis, Mortgage Lending, Consumer Lending, Relationship Management, Retail Banking, Lines Of Credit, Underwriting, Risk Management, Business Development, Management, CRM, Financial Services, Sales, Finance, Portfolio Management, Leadership
Education
Villanova University 2012 — 2015
Masters of Pubic Administration
Temple University 2008 — 2011
BA, Political Science
George Mason University 1991 — 1997
Public Administration
Quest Diagnostics August 2014 - Present
Quest Diagnostics May 2013 - July 2014
Quest Diagnostics October 2003 - May 2013
QVC January 1998 - May 2003
Users Incorporated December 1985 - October 1997
DeKalb Laboratory November 1976 - December 1985
Skills
Project Management, Data Warehousing, Business Intelligence, PMO, SDLC, Healthcare Information..., MS Project, Software Development, Databases, Cross-functional Team..., Process Improvement, Enterprise Software, Visio, Quality Assurance, Microsoft Project, Software Documentation, Management, Cognos
Education
Villanova University 2004 — 2005
Masters Certificate, Project Management
Montgomery County Community College 1984 — 1988
AAS, Computer Science
USERS Incorporated Trade Show ManagerFiserv1992 - Present
Education
Immaculata University 1988 — 1992
Haverford Township Adult School January 2014 - Present
SAP America Inc. February 2007 - Present
Users Incorporated October 2003 - January 2007
Fiserv 2003 - 2007
Staples August 2002 - September 2003
EXE Technologies 1997 - 2000
Skills
Apache, F5 BigIP, Linux, Cisco, Checkpoint, Network Security, Citrix Certified..., Citrix, Network Architecture, Technical Writing, IS Security, ISS, Security, Firewalls, Data Center, Hosting, Load Balancing, Cisco Technologies, HP ASE - Tipping Point..., Switches, Information Security, Networking, Network Engineering, Enterprise Software, Active Directory, Network Administration, Integration, Hardware, WAN, Infrastructure, Technical Support, Managed Services, Software Installation, Telecommunications, Virtualization, Disaster Recovery, VMware, Cloud Computing, Windows, VPN, System Deployment, TCP/IP, Computer Security, Routing, IT Management
Education
Pennsylvania State University-Great Valley Graduate Center 2001 — 2005
MSIS, Information Science (Security)
Temple University 1991 — 1995
BS, Biology
Fiserv March 2008 - Present
Users Incorporated March 2008 - September 2015
Open Solutions March 2005 - March 2008
CGI January 2001 - March 2005
C.U Processing Inc. September 1991 - January 2001
Skills
Account Management, Salesforce.com, Banking, Business Analysis, Solution Selling, Team Building, Process Improvement, Product Management, Strategic Planning, Vendor Management, SaaS, Disaster Recovery, New Business Development, Project Management, Customer Service, CRM, Sales Management, Direct Sales, Requirements Analysis, Business Development
Education
Grosse Pointe North High School
Oakland University
Accounting and Finance
Freedom Credit Union July 2014 - Present
Freedom Credit Union June 2013 - July 2014
Citadel Federal Credit Union May 2009 - June 2013
Citadel Federal Credit Union September 2006 - January 2009
Citadel Federal Credit Union September 2005 - September 2006
Citadel Federal Credit Union May 2003 - September 2005
Citadel Federal Credit Union May 2001 - May 2003
Citadel Federal Credit Union May 1999 - May 2001
Polaris Systems/Birnam Wood Systems 1996 - 1999
Users Incorporated 1995 - 1996
Skills
Disaster Recovery, Business Analysis, Process Improvement, SDLC, Risk Management, Project Management, Vendor Management, IT Management, Requirements Analysis, Active Directory, Change Management, System Administration, Banking, Integration, IT Strategy, Project Portfolio..., IT Operations, PMO, Management, SQL, ITIL, Data Center, IT Service Management, Troubleshooting, Business Intelligence, Leadership, Enterprise Architecture, SharePoint, Business Continuity, Financial Services, Business Process..., Databases, CRM, Analysis, Microsoft SQL Server, Windows Server, Networking, Executive Management, Telecommunications, Network Security, Cross-functional Team..., Team Leadership, Visio, Servers, Software Documentation, Software Development, Requirements Gathering, Business Development, Credit Cards, Microsoft Technologies
Education
Pennsylvania State University-Great Valley Graduate Center 2001 — 2002
Project Management
Vis.Align 2000 — 2001
ITIL Certification
Shippensburg University of Pennsylvania 1986 — 1990
Bachelor of Science (BS)
Archbishop Carroll H.S. 1982 — 1986
Presidio Networked Solutions April 1995 - Present
Microage of Exton September 1994 - April 1995
Users Incorporated 1993 - 1994
Digital Equipment Corporation August 1985 - December 1992
Digital Equipment Corporation 1976 - 1984
Sun Oil Co 1974 - 1976
Skills
Cisco Technologies, VoIP, Wireless, IP, Data Center, Unified Communications, WAN, Cisco Call Manager, Switches, Routers, LAN-WAN, Network Design, Routing, Network Security, MPLS, Network Architecture, VPN, Network Engineering, Networking
Education
Penn State University 1971 — 1974
Assoc, Electrial Engineering Technology
Oleny High 1968 — 1971
Life
Users Incorporated May 2004 - Present
Fiserv May 2004 - Present
Fiserv 2004 - Present
Compaq Corporation October 1990 - June 2002
Inacom Information Systems (Inacom aquired by Compaq Computer Corp.) 1990 - 2002
Inacom 1990 - 2002
Skills
Windows Server, SharePoint, Disaster Recovery, VMware, Active Directory, Microsoft SQL Server, Security, SQL, System Administration, Troubleshooting, Operating Systems, Servers, IT Management, Requirements Analysis, Data Center, Windows, Virtualization, Citrix, Vendor Management, Hardware, Network Security, Microsoft Exchange, Backup Exec, Software Documentation, System Deployment, Visio, XP, VMware ESX, Network Administration, Windows 7, DNS, Firewalls, Databases, Software Installation, ITIL, Microsoft Technologies, Integration, HP, Altiris, IT Operations, Computer Hardware, IT Service Management, Server Architecture, Cisco Technologies, Unix, Linux, Infrastructure, VBScript, Cloud Computing, Windows XP
Education
CHI Institue 1983 — 1984
Certificate, Computer Technology/Computer Systems Technology
La Salle University 1982 — 1983
Ingo Money, Inc. February 2015 - Present
Fuze Network January 2011 - February 2015
MasterCard May 2003 - June 2006
Citibank March 1996 - April 2003
Users Incorporated June 1990 - April 1994
Skills
Electronic Payments, Mobile Payments, Vendor Management, Credit Cards, Business Analysis, E-commerce, Account Management, Payments, Project Management, Product Management, SQL, Payment Card Processing, Software Project..., PHP, Debit Cards, Start-ups, Program Management, Banking, Payment Systems, Strategic Planning, Financial Services
Education
Drexel University 2006 — 2012
Fiserv Lending Solutions April 2012 - Present
Users Incorporated
Skills
SDLC, Software Project..., IT Management, Agile Methodologies, PMP, Microsoft SQL Server, Vendor Management, Business Analysis, SQL, Requirements Analysis, SharePoint, Process Improvement, Databases, Visio, Integration, Technical Writing, Software Development
Education
Temple University 2001 — 2006
BS, MIS
Ocwen Finanical Corporation March 2013 - Present
Ally Financial September 2011 - Present
Enzo Life Sciences International November 2009 - Present
Ally Financial Inc. November 2011 - February 2013
ENZO LIFE SCIENCES INTERNATIONAL, INC November 2009 - September 2011
Northstar Mortgage January 2002 - October 2009
CUSTOM STOCK GEAR & MACHINE September 1996 - December 2001
Users Incorporated September 1987 - August 1996
Premier Systems September 1986 - September 1987
Skills
Financial Statements, Accounting, Financial Reporting, Account Reconciliation, Accounts Payable
Education
University of Scranton 1982 — 1986
BS, Accounting
Bishop McDevitt High School
University of Scranton
B.S, Accounting
Independent February 2011 - Present
Fiserv Incorporated January 2005 - February 2011
July First Business Solutions 2003 - 2004
Pinkerton Computer Consultants January 1999 - January 2003
Users Incorporated February 1993 - January 1997
Skills
Banking, Process Improvement, Requirements Analysis, Project Management, Business Analysis, Microsoft SQL Server, SQL, Product Management, Software Development, Team Building, Strategic Planning, Security, Databases, Change Management, Enterprise Software, Training, Troubleshooting, Vendor Management
Education
Saint Joseph's University 1982 — 1989
AS, Business management
Saint Joseph's University 1982 — 1989
BA, Potical Science
Hun School 1977 — 1981
West Chester University January 2014 - Present
Siemens Corporation October 2009 - January 2014
Insurance Society of Philadelphia January 2008 - October 2009
Siemens Medical Solutions January 2008 - October 2009
Villanova University November 1999 - November 2007
Users Incorporated 1983 - 1985
Lincoln National Life Insurance 1982 - 1983
Skills
Leadership Development, Organizational..., Training, Strategic Planning, Marketing Communications, Performance Management, Employee Engagement, Event Planning, Talent Management, Event Management, Team Building, Leadership, Employee Relations, Change Management, Coaching
Education
West Chester University of Pennsylvania
BS, Business - Management
Montgomery County Community College 2008 — 2008
Coursework in Java, Web Design and Photoshop
UGI Utilities, Inc. October 2012 - Present
UGI Utilities, Inc. October 2011 - October 2012
UGI Utilities, Inc. October 2009 - October 2011
UGI Utilities, Inc. July 2007 - October 2009
UGI Utilities, Inc. July 2004 - July 2007
UGI Utilities, Inc. October 2001 - July 2004
UGI Utilities, Inc. October 1998 - October 2001
UGI Utilities, Inc. March 1996 - October 1998
Users Incorporated September 1992 - March 1996
McKesson June 1990 - September 1992
Skills
Oracle, Process Improvement, Project Management, Troubleshooting, Business Intelligence, Databases
Education
St. Joseph's University 1980 — 1984
Bachelor of Science (BS), Management Information Systems
hibu June 2009 - Present
hibu June 2005 - May 2009
hibu December 1999 - May 2005
SAP January 1999 - December 1999
NovaCare, LLC 1996 - 1999
Users Incorporated 1986 - 1996
The Budd Company 1983 - 1986
Skills
Microsoft Office, Technical Support, Troubleshooting, Software Installation, Networking, Active Directory, Help Desk Support, Windows 7 Migration, Windows, SDE Knowledge Base, Cisco Call Manager, Computer Hardware, PC building, Software Documentation, IT Management, Network Infrastructure, SCCM, VMware, Lync, Dell Computers, GoToAssist, Service Desk Express, Team Leadership, SharePoint, Process Improvement, Project Management
Education
Eastern University
Bachelor of Business Administration (B.B.A.)
West Chester University of Pennsylvania
Business Administration and Management, General
Symitar May 2004 - Present
Summit Information Systems February 1993 - May 2004
Users Incorporated February 1987 - February 1993
Skills
Account Management, Product Management, Banking, Process Improvement, CRM, Sales, Business Development, Software Implementation, Solution Selling, New Business Development, Product Marketing
Education
Indiana University of Pennsylvania 1983 — 1987
Bachelor of Science in Business Administration, Management & Marketing
Teradata Applications - formerly Aprimo April 2012 - Present
Novartis June 2011 - April 2012
Carl Scherer Consulting January 2011 - June 2011
Pfizer 2004 - January 2011
Sand Technology 2001 - 2004
GHR 1999 - 2000
Fastech, Inc 1995 - 1999
Users Incorporated 1989 - 1995
General Electric 1984 - 1989
Skills
Change Management, Cross-functional Team..., Project Management, Process Improvement, Business Development, Pharmaceutical Industry, Business Intelligence, Strategic Planning, Data Analysis, SDLC, Management, Leadership, Software Documentation
Education
University of Dayton
BS
SRA International June 2007 - Present
Pillar Solutions 2003 - 2004
cMango 2003 - 2004
Column Technologies 2002 - 2003
First Consulting Group 2001 - 2002
Strategic Technologies 2000 - 2001
Pep Boys 1997 - 2000
Users Incorporated 1996 - 1997
Litton PRC 1995 - 1996
US Navy 1984 - 1995
Skills
ITIL, IT Service Management, BMC Remedy, Incident Management, CMDB, Change Management, Service Desk, Integration, Requirements Analysis, Configuration Management, SQL, IT Management, Project Management, Business Analysis, Knowledge Management, BMC Patrol, PMP, Databases, Enterprise Architecture, IT Strategy, Security, IT Operations, SharePoint, SDLC, Visio
Education
University of Phoenix 2007 — 2011
Business and IT
MCCC 2006 - Present
Wave Reviews November 2013 - Present
Users Incorporated 2005 - 2006
Moyer Packing or MOPAC 1985 - 2005
Skills
SQL, Crystal Reports, Data Analysis, Process Improvement, Microsoft SQL Server, Business Analysis, Requirements Analysis, Access, Analysis, Systems Analysis, T-SQL, Microsoft Office, Microsoft Excel, Business Objects, Visio, SDLC, Business Intelligence, Software Development, Troubleshooting, System Administration, Integration, Databases, Training, Software Documentation, Business Intelligence..., Windows, Disaster Recovery, IT Management, Cognos, Project Planning, ETL, Project Management, Chemical Peels, SQL Server, Business Objects Web-i, Excel, Facials, Peels, Microdermabrasion, High Frequency, Galvonic, Waxing, Makeup Artistry
Education
Gwynedd Mercy University 1985 — 1995
B.S., Computer Science
Toni & Guy Academy (formerly Vision ) 2013 — 2013
Esthetician, Esthetician, PA licensed
FIS October 2009 - Present
Metavante July 2007 - Present
Fidelity National Information Services (FIS) 2005 - 2007
Fidelity National Information Services 2004 - 2006
Fidelity Information Services January 2003 - April 2005
Users Incorporated / Fiserv 1998 - 2002
Fiserv 1996 - 2002
Users Incorporated 1982 - 2002
Skills
Business Analysis, Vendor Management, SDLC, Leadership, Process Improvement, Integration, Business Process..., PMO, Software Project..., Customer Satisfaction, Banking, Requirements Analysis, Requirements Gathering
Education
Lipscomb University 1975 — 1977
BS, Business
Dell-Boomi May 2011 - Present
Enterprise Engineering, Inc. October 2008 - December 2010
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA (FORMERLY DELAWARE VALLEY FINANCIAL SERVICES) March 1999 - August 2008
DELAWARE VALLEY FINANCIAL SERVICES January 1996 - March 1999
USERS INCORPORATED 1989 - December 1995
USERS INCORPORATED 1987 - 1989
Skills
SQL, Software Documentation, Testing, Oracle, Agile Methodologies, Troubleshooting, Technical Support, Quality Assurance
Education
Penn State University 2008 — 2008
PMP Course work, Project Management & Implementation
Springhouse Education Centers 2008 — 2008
PMI Certified Project Management Training, PMI Course work
Union College (KY) 1975 — 1980
B.S., Business Administration
The Sage School May 2015 - Present
TechSol LLC January 2000 - Present
Wood River Ski Team September 2010 - May 2013
Galileo International June 1997 - December 1999
Qwest June 1996 - May 1997
CoreTech Consulting Group August 1994 - May 1996
Rosenbluth International August 1992 - August 1994
Pep Boys August 1990 - August 1992
Users Incorporated August 1988 - August 1990
Skills
SaaS, Web Applications, Cloud Computing, Microsoft SQL Server, Web Services, SQL, Management, Talent Acquisition, Recruiting, Public Relations, Product Development, Databases, Web Design, Advertising, Project Management, Email Strategy, Email Marketing, Social Media Marketing, Network Architecture, Business Process..., Process Management, Certified Novell..., Database Design
Education
Cedar Crest College 1984 — 1988
Bachelor of Science (BS), Business Admininstration/ Information Systems
Cedar Crest College 1984 — 1988
Bachelor of Science (B.S.), Computer and Information Sciences, General
Dobbs & Co. August 1992 - Present
Steele Marketing Partners June 1991 - August 1992
Users Incorporated June 1983 - June 1991
Skills
Branding & Identity, Web Marketing, Marketing, Business Development, Strategic Planning, Web Design, Strategy, Newsletters, Market Planning, Graphic Design, Sales Management, Marketing Strategy, Copywriting, Sales, Marketing Communications, Leadership, Management, Social Media Marketing, Direct Marketing, Advertising, Social Media, Email Marketing, Online Marketing, Online Advertising, Integrated Marketing, Public Relations, Lead Generation, Marketing Management
Education
California State University-Sacramento
BA, Communications
CUNA Management School
TS3 Technology, Inc. 2000 - Present
Safety-Kleen April 1992 - July 2000
Lake Health February 1990 - April 1992
Entre Computer October 1986 - February 1990
Users Incorporated December 1984 - October 1986
Skills
Manufacturing, Electronics, Six Sigma, Process Improvement, Continuous Improvement, MRP
Education
La Salle University 1980 — 1984
Bachelor's Degree, Computer Science
Knox County 2000 - Present
Pellissippi State Community College June 2010 - July 2010
Bank of America 1989 - 2004
Users Incorporated 1982 - 1989
Education
Lincoln Memorial University 2003 — 2004
M.A., Education in Educational Admin. & Supervision
Tennessee Technological University 1976 — 1980
B.S., Business Management
Monroe Energy September 2012 - Present
Sunoco Inc March 2004 - September 2012
SUNOCO INC January 2004 - September 2012
Veolia Environmental Services January 2001 - January 2004
Veolia Environmental Services January 1997 - January 2004
Veolia Environmental Services January 2000 - January 2001
Veolia Environmental Services January 1999 - January 2000
Veolia Environmental Services January 1997 - January 1999
Users Incorporated January 1996 - January 1997
Skills
Supervisory Skills, Environmental Compliance, Environmental Awareness, Analysis, Hazardous Materials, Hazardous Waste..., Refinery
Education
Pennsylvania State University 2008 — 2012
Bachelor of Arts Degree, Letters, Arts and Sciences, 3.70
Temple University
Coursework, Civil and Construction Engineering Technology
Fiserv 2000 - 2014
Users Incorporated November 1985 - 2000
West Chester Honda 1982 - 1983
The Parts Bin 1981 - 1982
Clews Saab Service 1977 - 1981
Clews Saab Service 1975 - 1977
Skills
Customer Service, Team Building, Access, Microsoft Excel, Microsoft Office, Business Analysis, Microsoft Word, Software Documentation, Quality Assurance, Process Improvement, Visio
Education
Automotive Training Center, Exton, PA 1974 — 1975
General Mechanics Degree, Automotive Repair, Graduated
Manhattanville College Summer School 1973 — 1973
College Physics 1 & 2, Passed
NYU Night School 1972 — 1972
Hinduism; Blues, the Sound of Protest
Dartmouth College 1968 — 1970
none, Liberal Arts
Rye High School 1964 — 1968