Experience
Stateside Associates  March 2015 - Present
Electoral Reform Society   May 2014 - December 2014
Verizon   May 2012 - August 2012
Michigan Legislature  September 2011 - May 2012
Michigan State University  October 2009 - May 2012

Skills
Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Research, Fundraising, Public Speaking, Community Outreach, Politics, Event Planning, Social Networking, Team Leadership

Education
The University of Edinburgh   2013 — 2014
Masters of Public Policy

Michigan State University   2009 — 2012
Bachelor of Arts (B.A.), Political Science- Pre-Law

Gaylord High School

Experience
Sprint  August 2014 - Present
Staples Advantage  November 2012 - August 2014
Verizon   September 1996 - November 2012
SunTrust Bank  August 1995 - August 1996

Skills
Cold Calling, Solution Selling, Direct Sales, Account Management, Sales Process, Sales Operations, B2B, Sales, Marketing, Selling, New Business Development, Customer Satisfaction, Salesforce.com, Wireless, People Skills, Sales Presentations, Selling Skills, Enterprise Software, Leadership

Education
Middle Tennessee State University   1991 — 1995
B.S., Public Administration, Business Law

Experience
Verizon Wireless  October 2014 - Present
Verizon   May 2012 - October 2014
Verizon Wireless  January 2009 - May 2012
Verizon Wireless  March 2007 - 2009

Skills
Customer Experience, Wireless, Call Centers, Mobile Devices, Technical Support, Team Leadership, Training, CDMA, Team Building, Employee Training, LTE, Coaching, Project Management, Net Promoter Score, Recruiting, Customer Support, Cellular Communications, Call Center, Conflict Resolution, Customer Retention, Customer Satisfaction, Customer Service, Telecommunications, Troubleshooting, Workforce Management

Education
Michigan State University   2004 — 2008
Bachelor of Arts (B.A.), Journalism

Michigan State University   2004 — 2008
Bachelor of Arts (B.A.), Advertising

Experience
Emerald Strategic Advisors, Inc.   March 2013 - Present
Tatum, a Randstad company  2013 - Present
Wolters Kluwer / CCH   March 2005 - March 2013
Wolters Kluwer  February 2002 - March 2005
Thomson Reuters  February 1995 - April 2001
Tribune Co.  October 1992 - January 1995
CCC Information Services, Inc.   September 1990 - October 1992
Ameritech (now AT&T)   March 1989 - September 1990
Verizon   June 1986 - March 1989
Verizon   1986 - 1989

Skills
Mergers & Acquisitions, Financial Analysis, Strategic Planning, Financial Modeling, Business Valuation, Acquisition Integration, Corporate Development, Strategic Partnerships, Divestitures, Due Diligence, Business Strategy, SaaS, Competitive Analysis, Business Development, Forecasting, Start-ups, Strategy, Mergers, Business Intelligence, Finance, Financial Reporting, Business Planning, Business Process..., Executive Management, Valuation, Restructuring, Strategic Financial..., Analysis, Process Improvement, Management, Business Process, Budgets, Leadership, Cross-functional Team..., Consulting, Accounting, Budgeting, Corporate Finance

Education
Michigan State University   1984 — 1986
Master of Business Administration, Finance

Michigan State University   1982 — 1984
Bachelor of Arts, Accounting

DeLaSalle Collegiate High School   1974 — 1978
High School Diploma, College Prep

Experience
Intercultural Family Services, Inc.   June 2015 - Present
Vanderbilt University Medical Center  August 2012 - January 2015
Sharon Smith Talent   January 2011 - February 2014
Metro Nashville Public Schools  February 2012 - May 2013
Meharry Medical College at Elam Health Center   January 2012 - August 2012
Simplex Healthcare Co   March 2011 - August 2011
Verizon   June 2009 - January 2011
EXPRESS  December 2001 - May 2004

Skills
Psychotherapy, Mental Health, Adolescents, Therapists, Treatment, Teaching, Training, Leadership, PowerPoint, Management, Microsoft Word, Crisis Intervention, Coaching, Microsoft Excel, Leadership Development, Research, CBT, •Proficient in..., •Excellent Leadership, •Multi-task oriented, •Organization skills/..., •Ability to work in a..., •Effective oral and..., TF-CBT, Mindfulness-based...

Education
Trevecca Nazarene University   2010 — 2012
Masters of Art, Clinical, Counseling and Applied Psychology

Middle Tennessee State University   2004 — 2006
Bachelor of Science, Political Science, History and Marketing

Tuskegee University   2001 — 2003
Elementary Education

Experience
Board Of Directors - Professional Association for Customer Engagement (PACE)   January 2015 - Present
Ameritas  August 2014 - Present
iPacesetters  May 2013 - January 2014
Professional Association for Customer Engagement (PACE)   2003 - June 2013
360'CRM / InterMedia Marketing, Inc.   2009 - 2013
Verizon   2000 - 2009
Verizon   2000 - 2000
Verizon   1999 - 2000

Skills
Vendor Management, Cross-functional Team..., Customer Retention, Outsourcing, Call Center, Performance Management, Telemarketing, BPO, Customer Experience, New Business Development, Inbound Marketing, Sales Operations, RFP, Project Planning, Performance Metrics, Account Management, Sales Support, Outbound, Team Leadership, Process Improvement, Call Centers, CRM, Leadership

Education
Michigan State University
Materials & Logistics Management, Logistics, Materials, and Supply Chain Management

Michigan State University
BA, Materials and Logistics Management

Experience
Verizon   August 2013 - Present
Online Tech - The Leader in Compliant Data Center Services   October 2011 - April 2013
Nuspire  2010 - April 2011
XO Communications National and Strategic Accounts   2009 - June 2010
AT&T and SBC DataCom   2001 - 2009
Ameritech Advanced Data Services and SBC DataCom   1998 - 2001
AT&T  July 1986 - May 1997

Skills
VoIP, Sales Operations, Wireless, Cisco Technologies, MPLS, Networking, Network Design, Enterprise Software, Account Management, Optical Fiber, Managed Services, Recruiting, Security, Virtualization, Data Center, Disaster Recovery, VMware, Solution Selling, Direct Sales, Pre-sales, Network Security, Integration, Network Architecture, Storage, Business Development, Co-location, Management, Ethernet, Call Centers, Cloud Computing, SaaS, Telecommunications, Routers, Routing, Project Management, Information Technology, Sales, Sales Management, WAN, Cold Calling, Channel Partners, Leadership, Sales Process, Telephony, LAN-WAN, Visio, PMP, Infrastructure, SIP Trunking, Vendor Management

Education
Michigan State University   1982 — 1986
Bachelors, Telecommunications

Experience
Vanderbilt University  July 2010 - Present
Verizon   June 2009 - July 2010
Middle Tennessee State University  December 2005 - May 2010

Skills
Higher Education, Event Planning, Community Outreach, Student Affairs, Microsoft Office, Customer Service, Program Development, Public Speaking, Leadership, Admissions, Student Development, Nonprofits, Grant Writing, Volunteer Management, Sales, Recruiting

Education
Middle Tennessee State University   2008 — 2010
Master of Education (M.Ed.), Higher Education Admissions and Supervision

Middle Tennessee State University
Bachelor of Science (B.S.), Electronic Media Communications

Experience
Accenture  March 2015 - Present
NCR Corporation  January 2010 - November 2014
Accenture  July 2007 - January 2010
Robert Half Management Resources  May 2006 - July 2007
Verizon   November 1993 - March 2006

Skills
Business Process..., Process Improvement, Cross-functional Team..., Program Management, Business Process, Operations Management, Project Management, Management, Vendor Management, Service Delivery, Business Intelligence, Strategy, Shared Services, Team Leadership, Contract Management, Reporting & Analysis, Revenue Recognition, Account Reconciliation, People M, BPO, Accounts Receivable, Analysis

Education
Michigan Technological University   1989 — 1991
Accounting and Business/Management

Experience
Mosaic Sales Solutions  July 2012 - April 2014
Eco Source Agency   October 2010 - December 2012
Canon, Inc.   January 2010 - December 2012
Verizon   February 2011 - October 2012

Skills
Marketing, Social Media, Direct Marketing, Management, Recruiting, Facebook, Marketing Strategy, Training, Sales Management, Marketing Communications, Sales Operations, Online Advertising, Event Management, Strategic Planning

Education
Rutgers University-New Brunswick   2012 — 2014
Bachelor of Arts (B.A.), International Business Management and Markerting with a minor in psychology, 3.69

Middlesex County College   2010 — 2012
A.S Business Administration, Business Administration

Experience
Country Financial contracted through Kforce Inc   May 2015 - August 2015
Country Financial contracted through Randstad Technologies US   June 2013 - April 2015
State Farm contracted through Randstad Technologies US   August 2012 - March 2013
Lake Trust Credit Union contracted through Robert Half International   February 2012 - May 2012
Verizon Wireless contracted through Mountain Ltd   August 2011 - November 2011
Mid Michigan Community College  August 2010 - May 2011
Best Buy  October 2009 - August 2010
Rent-A-Center  December 2008 - May 2009
Verizon   May 2007 - October 2008

Skills
Basic HTML, Computer Repair, Computer Maintenance, Customer Service, Sales Operations, Cash Handling, Cashiering, Sales Support, Receiving, Customer Acquisition, Consumer Electronics, Mobile Devices, Windows 7, Windows 95, Windows XP Professional, Windows Media Center, Imaging Systems, Virtual PC, Management, XP, Customer Satisfaction, Distribution Center..., Cash Flow, Windows Server, Microsoft Office, Microsoft Excel, Microsoft Word, Ubuntu, HP Service Manager, NAS, Customer Retention, Customer Oriented, Help Desk Support, Wiki Development, Operating Systems, OS X, Printers, Hardware, Windows XP, SCCM, System Deployment, Imaging Science

Education
University of Phoenix   2011 — 2014
AAIT, Computer and Information Sciences and Support Services

Mid Michigan Community College   2010 — 2011
Associate of Arts (A.A.), Computer and Information Sciences and Support Services

Normal Community High School   1999 — 2002
HS Diploma

Experience
Aetna  November 2013 - Present
Coventry Health Care, an Aetna Company  April 2013 - Present
Verizon   September 2012 - Present
Verizon Wireless  September 2012 - Present
Middle Tennessee State University, Childcare Provider   August 2011 - Present
Rutherford County Sheriff's Department  June 2012 - August 2012
New York and Company  May 2010 - August 2011
Office of Community Engagement  August 2008 - May 2010

Skills
Customer Service, Communication, Organization, Bookkeeping, Data Entry, Creative Problem Solving

Education
Middle Tennessee State University   2008 — 2012
Bachelor of Science, Merchandising

Experience
Verizon Enterprise Solutions  January 2014 - Present
Verizon   August 2012 - Present
Verizon Business  February 2002 - October 2012
MCI  September 1997 - September 2000
MCI  September 1996 - September 1997

Skills
Sales Management, Business Planning, Contract Negotiation, Telecommunications, MPLS, Problem Solving, VoIP, Unified Communications, Managed Services, IP, Ethernet, Solution Selling, WAN, Consultative Selling, Wireless, Frame Relay, ATM, LAN/WAN, Network Design, Internet Services, Cloud Computing, Data Center, ISDN, Product Management, Switches, Transmission, Negotiation, QoS, Enterprise Software, SIP Trunking, Professional Services, T1, Team Leadership, Team Building

Education
Michigan State University   1979 — 1988
BA, MA, Telecommunication

Harrison High School   1976 — 1979

Experience
Verizon   June 2014 - Present
NICE Systems  July 2012 - May 2014
Cisco  July 2007 - July 2011
Cisco  July 2005 - July 2007
Cisco  October 1999 - July 2005
Geotel (Cisco Aquisition)   October 1998 - July 1999
Andersen Consulting  1998 - 1998
Electronic Data Systems (EDS)   1996 - 1998
Electronic Data Systems (EDS)   1994 - 1996
Electronic Data Systems (EDS)   1992 - 1994

Skills
Call Center, Cisco, Sales Support, IP, Solution Design, CTI, Unified Communications, ACD, IVR, CVP, SIP, PBX, Cisco Call Manager, VoIP, Workforce Management, Call Routing, Cisco ICM, UC, SaaS, Unified Messaging, Contact Centre, Telecommunications, Enterprise Software, Consultative Selling, Routing, Product Strategy, Speech Recognition, IP Networking, Customer Satisfaction, Product Management, Cross-functional Team..., Solution Selling, Pre-sales, Telephony, Cisco Technologies, Contact Centers, Selling, Network Design, Solution Architecture, Call Centers, Cost Down, Integration, Managed Services, Networking, Data Center, Sales Engineering, Sales Operations, Strategy, Network Architecture, Outsourcing

Education
Michigan State University   1980 — 1985
Social Science, Multidiciplinary Program - Political Science, Sociology, Geography

Bedford College, University of London
Study Abroad, MSU, Comparitive European Politics

Aquinas High School   1974 — 1978

Experience
Verizon   March 2015 - Present
Verizon Wireless  October 2013 - January 2015
Verizon Wireless  June 2005 - September 2013
Blue Diamond Collective   2009 - 2012

Skills
Account Management, Direct Sales, Customer Retention, Business Strategy, Telecommunications, Sales, Customer Satisfaction, Team Building, Customer Service, Team Leadership, Wireless, Customer Experience, Coaching, Inventory Management, Merchandising, Training, Retail, Selling, Advertising, Sales Operations, Management, Cold Calling, Sales Process, Performance Management, Mobile Devices, B2B

Education
University of Phoenix   2006 — 2010
Business Administration and Management, General

Michigan State University
Mechanical Engineering

Renaissance High

Experience
Verizon   October 1998 - Present
Complete Business Solutions Inc.  August 1996 - October 1998
MCI  September 1994 - August 1996

Skills
Requirements Analysis, Integration, Visio, SDLC, Software Project..., Unix, Vendor Management, Agile Methodologies, Telecommunications, Enterprise Architecture, SQL, ITIL, Software Development

Education
Michigan State University   1990 — 1994
Bachelor of Science, Dual Major in Computer Engineering and Electrical Engineering

Experience
Winn Communications   April 2006 - Present
Butler Telecom  April 2002 - April 2006
Verizon   October 1992 - April 2002
Verizon   October 1987 - October 1992
Verizon   October 1979 - October 1987
Verizon   January 1974 - October 1979

Skills
Outside Plant, OSP, Fiber, Fiber Optics, Cabling, PBX, Network Design, Telephony, Engineering, Microstation, Excel, AutoCAD, Microsoft Word, Optical Fiber, DSL, DWDM, FTTx, Wireless, Telecommunications, Ethernet

Education
Michigan State University   1975 — 1979
Bachelor of Science (B.S.), Natural Resources Law Enforcement

Technical Schools at Verizon

Experience
Verizon   July 2013 - Present
UPMC  September 2011 - June 2013
Nestlé USA Inc  February 2010 - July 2011
Nestlé USA Inc  August 2009 - February 2010
FirstEnergy Service Corporation   May 2008 - August 2008
FirstEnergy Service Corporation   May 2007 - August 2007

Skills
Employee Relations, Deferred Compensation, Recruiting, Human Resources, Labor Relations, Succession Planning, Screening, Applicant Tracking..., Employee Benefits, College Recruiting, Management, Interviews, Training, New Hire Orientations, Talent Management, Onboarding, HR Policies, SAP, Benefits Administration, Sourcing, HRIS, Policy

Education
Duquesne University   2014 — 2016
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General

Michigan State University   2005 — 2009
BA, Human Resource Management

Experience
Verizon   July 2014 - Present
Verizon   January 2014 - Present
Verizon Enterprise Solutions  June 2013 - January 2014
PICS Telecom  September 2012 - April 2013
Worldwide Supply  November 2008 - September 2012
Citi Smith Barney  July 2007 - November 2008
Citi Smith Barney  November 2004 - July 2007
Citi Smith Barney  December 2001 - November 2004

Skills
Management, Sales, Leadership, Training, Talent Management, Team Building, New Business Development, Strategic Partnerships, Sales Management, Direct Sales, Networking, VoIP, Account Management, CRM, Wireless, Telecommunications, Cloud Computing

Education
Michigan State University - The Eli Broad Graduate School of Management   1987 — 1991
MBA, Masters of Business Administration

Experience
Verizon   June 2015 - Present
1st Flight Entertainment   March 2011 - Present
Campus Entertainment  August 2012 - May 2013

Skills
Management, Leadership, Social Media, Windows, Project Management, Marketing, Teamwork, Social Media Marketing, Marketing Communications, Market Research, Advertising, Social Networking, Event Planning

Education
Middle Tennessee State University   2009 — 2013
Bachelor of Business Administration (BBA), Marketing

Middle Tennessee State University   2009 — 2013
Bachelor of Business Administration (B.B.A.), Marketing

Experience
Verizon   June 1997 - Present
Delta Air Lines  March 1994 - June 1997

Skills
Communication Skills..., Analytical & Research, Computer & Technical..., Flexibility,..., Interpersonal..., Leadership/ Management..., Multicultural..., Planning & Organizing..., Creative Problem Solving, Teamwork

Education
Wentworth Institute of Technology   2013 — 2016
Bachelor's degree, Project Management

Middlesex Community College   2006 — 2010
Associate's degree, Communications Technology/Technician

Experience
BROOKDALE SENIOR LIVING INC  2015 - 2015
BROOKDALE SENIOR LIVING INC  2015 - 2015
BROOKDALE SENIOR LIVING INC  2015 - 2015
BROOKDALE SENIOR LIVING INC  2015 - 2015
Garland Soft Worx   December 2012 - July 2013
Baylor Health Care System  November 2011 - November 2012
HCA Medical City Dallas Hospitals   January 2011 - January 2012
Verizon Business  January 2005 - November 2008
Verizon   November 2000 - January 2005
First Fuels   1994 - 1996

Skills
Project Management, Process Improvement, Customer Service, Microsoft Office, Release Management, Vendor/Contract..., Staff Training &..., HIT Implementation..., Requirements Analysis, Eclipse Gateway, Mercury Test Suite, SharePoint, Crystal Reports, Training, Quality Assurance/User..., Meditech, Business Process..., Program Management, Software Development..., Business Process, Project Planning, Healthcare, HIPAA, Access, Management, Analysis, Leadership, Testing, User Acceptance Testing, Quality Assurance, MS Project, CRM, Change Management, Integration, Visio, Team Building, SDLC, Software Project..., Software Documentation, Requirements Gathering, IT Management, Mercury Tools, PMO, PMP, Budgets, EHR, Business Analysis, Cross-functional Team..., Resource Management, Vendor Management

Education
The George Washington University   2013 — 2015
Master's of Science, Health Care Quality

MidAmerica Nazarene University   2013 — 2014
Bachelor's degree, Critical Care Nursing

University of California, San Francisco
Certificate, Clinical Problem Solving

Vanderbilt University
Certificate (with Distinction), Leading Strategic Innovation in Organizations

University of Phoenix
Dual Master of Business Administration (M.B.A.) and Health Care Management (HCM)

University of Phoenix   2003 — 2010
Bachelor of Science, Information Technology

RICHLAND COLLEGE
Health IT Implementation Management

The George Washington University
Managing Projects

Midland College
Nursing Facility Administrator Training - Internship pending

Tarrant County College
Nursing Pre-requisite Courses

Experience
Verizon   April 1983 - Present

Education
Middlesex Community College   2000 — 2004
Associate's degree, Telecommunications Technology/Technician

Experience
Verizon   January 2011 - Present
Verizon Business  January 2006 - January 2011

Skills
Telecommunications, Cloud Computing, Cross-functional Team..., Integration, Managed Services, Strategic Planning, SDLC, IT Strategy, Software Project..., Vendor Management, Data Center, VoIP, Enterprise Architecture, Business Analysis, Solution Architecture, ITIL, SaaS, Unix, Program Management, Requirements Analysis, SOA

Education
Michigan State University   1991 — 1996

Dow High School   1989 — 1991

Experience
Verizon   April 2013 - Present
Verizon Wireless  July 2006 - March 2013
Sprint  August 2005 - July 2006
Zehnder's Restaurant   January 1998 - July 2005

Skills
Customer Retention, Direct Sales, Sales Operations, Customer Experience, Cold Calling, Retail Sales, Customer Satisfaction, Account Management, Cellular Communications, Wireless, Sales Process, Sales Management, Sales Presentations, Telecommunications, Solution Selling, Sales

Education
Michigan State University   2001 — 2004
Advertising, Communication Arts and Sciences, 3.3

Experience
Project Management Institute  May 2015 - Present
Verizon   2012 - 2015
Verizon   2011 - 2012
Verizon   2009 - 2011
Verizon   2006 - 2009

Skills
Windows, Management, Project Management, Vendor Management, Telecommunications, Business Analysis, Microsoft Office, Microsoft Excel, Computer Language, PowerPoint, Training, Cross-functional Team..., Team Leadership, Microsoft Word, VBA, C++, Customer Experience, Employee Engagement, Employee Training, Personal Development, Interpersonal Skills, Asian Culture, Foreign Languages, Information Technology, Creative Solutions, Regulatory Compliance, Business Coaching, Process Improvement, Team Building

Education
Rutgers University-New Brunswick   2004 — 2006
Bachelor's Degree, Communication, General, honors

Middlesex County College   2000 — 2004
Associate's Degree, Communication, General

Experience
In Transition - Seeking an opportunity as a leader in Finance Operations   February 2015 - Present
Verizon   November 1999 - January 2015
Verizon   March 1998 - November 1999
Verizon   July 1997 - November 1998
Creative Publications/Tribune Corp.   March 1996 - July 1997
Verizon   February 1995 - December 1995

Skills
Telecommunications, Process Improvement, Analysis, Vendor Management, Cross-functional Team..., Business Analysis, Team Leadership, Project Management, Microsoft Excel, Finance, Access, Team Building, Leadership, Management, Financial Operations, Budgets, Financial Analysis, Business Process..., Call Centers, Financial Reporting, Governance, Microsoft Office, Quality Auditing, Strategic Planning, Team Management, Sarbanes-Oxley Act

Education
Michigan State University   1990 — 1993
BA, Communication

Experience
Bank of America Merrill Lynch  January 2014 - Present
Bank of America Merrill Lynch  January 2010 - December 2013
Mathematica Policy Research  June 2012 - July 2013
Merrill Lynch  January 2006 - December 2009
FedEx  November 2007 - December 2008
Merrill Lynch  April 2004 - December 2005
Verizon   September 2002 - March 2004
Cablevision  August 2000 - August 2002

Skills
Investments, Financial Services, Team Leadership, Banking, Finance, Equities, Fixed Income, Mutual Funds, Securities, 401k, Series 7, Customer Service, Leadership, Microsoft Excel, Retirement, Microsoft Office

Education
Middlesex County College   2000 — 2002
Associate's degree, Telecommunications Technology/Technician

Experience
Rutan & Tucker, LLP   July 2015 - Present
Richards, Layton & Finger   September 2012 - July 2015
Richards, Layton & Finger   May 2011 - July 2011
Verizon   January 2011 - May 2011
Penn State Center for the Study of Mergers & Acquisitions   May 2009 - April 2011
Morgen, Evan & Company   May 2010 - August 2010
The Lake Club, Inc.   April 2008 - August 2008
Knox Title Insurance, Inc.   June 2007 - August 2007

Skills
Corporate Finance, Financial Analysis, Legal Research, Valuation, Microsoft Excel, Legal Writing, Negotiation, Investments, Mergers & Acquisitions, Venture Capital, Private Equity, Corporate Law, Strategy, Due Diligence, Intellectual Property, Data Analysis, Strategic Planning

Education
Pennsylvania State University, The Dickinson School of Law/Smeal College of Business   2008 — 2012
JD/MBA, Finance

Middle Tennessee State University   2003 — 2007
B.B.A., Entrepreneurship

Experience
NTEC - North Texas Enterprise Center  September 2013 - Present
Verizon   October 2012 - August 2013
Bell Helicopter  October 2011 - October 2012
Rockwell Automation  April 2011 - October 2011
YLG Holdings   February 2008 - May 2011
Thomas Group  April 2006 - February 2008
Cadbury Schweppes  January 2005 - March 2006
EasySale   2006 - 2006

Skills
Business Process, Process Improvement, Change Management, Continuous Improvement, Organizational..., SDLC, Quality Assurance, MS Project, New Business Development, Operations Management, Visio, Requirements Analysis, Training, Process Engineering, Lean Manufacturing, Software Documentation, Business Process..., Forecasting, Management, Leadership Development, Project Planning, Team Leadership, Analysis, CRM, Business Strategy, Budgets, Business Analysis, Team Building, SharePoint, Business Development, Performance Management, Business Intelligence, Cross-functional Team..., Six Sigma, Coaching, Team Management, Integration, Strategy, Financial Analysis, PMP, Risk Management, Strategic Planning, Supply Chain Management, SAP, Management Consulting, ERP, Program Management, Project Management, Manufacturing, Leadership

Education
Middle Tennessee State University   1994 — 1999
Bachelors, Business and Mass Communications

Experience
Verizon   August 2013 - Present
Verizon Wireless  January 2010 - July 2013
Verizon Wireless  September 2004 - December 2009
Verizon Wireless  April 2001 - September 2004

Skills
Telecommunications, Wireless, Call Centers, Customer Experience, Vendor Management, Mobile Devices, Customer Satisfaction, Customer Retention, VoIP, LTE, Customer Service, Team Leadership, Account Management, Troubleshooting, Speech Analytics, Quality System, Quality System..., Microsoft SQL Server, Microsoft Excel, Impact 360, Microsoft Office

Education
Middle Tennessee State University

Strayer University

Experience
Verizon   July 2013 - Present
Verizon   December 2010 - Present
Verizon Business  2000 - 2011

Skills
Frame Relay, MPLS, Managed Services, Telecommunications, ISDN

Education
Michigan State University   1989 — 1993
Bachelor of Science (BS), Communications

Experience
Michael & Associates Proposal Solutions   June 1995 - Present
Veteran Corps of America  September 2012 - May 2014
Verizon   April 2004 - September 2012
Michael & Associates Proposal Solutions   November 1995 - September 2004
FEMA  September 1989 - February 1994

Skills
Proposal Writing, Technical Writing, RFP, Government Proposals, RFP Requirements..., Analysis, Project Management, Proposal Development, Government Contracting, Program Management, Management, Government, Editing, Corporate Communications, Proposal Support, Adobe Acrobat, Copy Editing, Project Planning, Cross-functional Team..., DoD, Professional Services, Newsletters, Defense, Visio, Strategy, Security Clearance, Organizational..., Manuals, Leadership, Proofreading, Web Content, White Papers, Consulting, Process Improvement, Proposal Management, Proposal Preparation, Proposal Coordination, Proposal Analysis, Compliance Analysis, Technical Graphics, Photoshop, Microsoft Office, Information Assurance, Team Leadership, Military, Business Development, Security, Training, Government Procurement, MS Office Suite

Education
George Washington University   1985 — 1987
Master of Arts, International Security Policy

Michigan State University   1978 — 1982
Bachelor of Arts, International Relations

Experience
Farmers Insurance  November 2012 - Present
Verizon   August 2011 - October 2012

Skills
Interpersonal Skill, Charismatic Leadership, Team-oriented, Reliability, Flexibility, Solution Focused, Diligent, Friendliness, Conflict Resolution, Adaptability

Education
Michigan State University   2007 — 2011
Bachelor of Arts (B.A.), Psychology

Experience
Juniper Networks  July 2014 - Present
Verizon   October 2012 - July 2014
Dell  August 2004 - October 2012
Agate Software  March 2002 - April 2004
Strategic Interactive  May 2001 - April 2002
Tri-State Hospital Supply  May 2000 - April 2001

Skills
Cloud Computing, Storage, Data Center, Enterprise Software, Virtualization, Salesforce.com, Storage Area Networks, Managed Services, Storage Virtualization, Professional Services, Channel Partners, VMware, Disaster Recovery, Enterprise Storage, Solution Selling, Sales Process, Direct Sales, Security, CRM, High Availability, Strategic Planning, Business Strategy, Business Development, Sales Operations, Marketing Strategy, Partner Management, Competitive Intelligence, Network Infrastructure, Enterprise Network..., SaaS, Networking, Account Management, Sales, Management, Strategy, SAN

Education
Walsh College   2003 — 2005
MBA, MBA

Michigan State University   1997 — 2000
BA, Political Science Pre Law

Experience
Frontier Communications  October 2011 - Present
Frontier Communications  February 2010 - April 2012
Verizon   1996 - 2010

Skills
Cross-functional Team..., Team Leadership, Telecommunications, Project Management, Vendor Management, Testing, Call Centers, Switches, Troubleshooting, IP, VoIP, Ethernet, Telephony, LAN-WAN, Computer Network..., DSL, Fiber Optics, MPLS, Network Design, T1, Unified Communications, Broadband, WAN

Education
Michigan Technological University   1985 — 1986

Muskegon Community College   1983 — 1985
Associate of Science (AS)

Experience
Amazon  November 2011 - Present
Collective Brands, Inc.   May 2011 - December 2011
Kansas City  February 2010 - July 2011
ScriptPro  April 2002 - February 2010
Verizon   1999 - 2002
GE Money (GE Capital)   January 1990 - January 1998

Skills
Call Centers, Process Improvement, Call Center, Quality Assurance, Customer Satisfaction, Vendor Management, Team Leadership, Workforce Management, Customer Service, Six Sigma, Leadership, Staff Development, Change Management, Training, Program Management, Management, Project Management, Team Building, Customer Experience, Software Documentation, Cross-functional Team..., Operations Management, Business Process..., Integration, Product Management, CRM, Business Analysis, Performance Management, Outsourcing, Analysis, Team Management, Process Engineering, Coaching, Being Awesome

Education
MidAmerica Nazarene University

Stevens Point Area Senior High School

University of Wisconsin-Madison - School of Business
MBA

University of Wisconsin-Stevens Point

Experience
George Mason University  January 2014 - Present
Northern Virginia Community College  2012 - Present
Georgia Military College  2012 - Present
George Mason University  June 2013 - December 2013
Metron Aviation  November 2008 - March 2013
GEICO  2006 - 2008
Verizon   December 2000 - July 2006

Skills
Requirements Analysis, Analysis, Web Services, Agile Methodologies, Software Engineering, Systems Engineering, Software Development, SOA

Education
Michigan State University   1993 — 1996

University of Belgrade
M.Sci., Physics

University of Belgrade
B.Sci., Physics

Matematicka Gimnazija

Matematicka Gimnazija

Experience
Verizon   June 2013 - Present
Verizon   June 2010 - June 2013
Verizon   August 2008 - May 2010
Verizon   December 2005 - July 2008
Verizon   November 2004 - December 2005
INDUS Corporation  April 2003 - November 2004
IMAKE  2001 - 2002
TeleTV, Bell Atlantic Video Services   1995 - 2000
Electronic Data Systems  1991 - 1995
Creative Management Systems, Inc.   1986 - 1991

Skills
Software Development, Telecommunications, IP, Wireless, Integration, Vendor Management, Broadband, MPLS, Product Management, Project Management, VoIP, Program Management, Troubleshooting, Requirements Analysis, Cross-functional Team..., Mobile Devices

Education
Michigan State University   1980 — 1984
BA, Telecommunications

Experience
Verizon   January 2001 - Present
Middlesex County College  January 1999 - June 2000

Skills
SDLC

Education
Rider University   2005 — 2008
MBA, Finance

New Jersey Institute of Technology   1998 — 2000
Bachelors, Computer Science

Middlesex County College   1996 — 1998
Associates, Computer Science

Experience
BlackRock  February 2015 - Present
Chloe + Isabel by Altini   December 2014 - Present
Bensi Restaurants   May 2014 - Present
Verizon   June 2014 - February 2015
Citco Fund Services  March 2013 - January 2014
Aon Hewitt  May 2010 - February 2013
Ingersoll Rand  September 2006 - April 2010
Hewitt Associates  October 2004 - September 2006
AT&T  October 2002 - October 2004
AT&T  July 2001 - October 2002

Skills
Program Management, Fundraising, Project Management, Event Planning, Leadership, Human Resources, Employee Benefits, Change Management, Sales

Education
Michigan State University - The Eli Broad College of Business   2015 — 2016

Voorhees

Experience
Verizon   AuditVerizon1990 - 2007

Skills
Internal Audit, Telecommunications, IT Audit, Accounting, Financial Reporting, Sarbanes-Oxley, Forecasting, Analysis, Sarbanes-Oxley Act, Auditing, CISA, Internal Controls, Business Analysis, PeopleSoft, Risk Assessment, Program Management, Process Improvement, Visio, Financial Analysis, Leadership, Project Management

Education
Michigan State University
Bachelor's Degree, Accounting

Experience
Danaher Corporation (Gilbarco Veeder-Root Operating Company)   October 2014 - Present
Danaher (Gilbarco Veeder-Root Operating Company)   April 2012 - October 2014
Danaher (Gilbarco Veeder-Root Operating Company)   May 2010 - April 2012
Solae, LLC  July 2006 - April 2010
Solae, LLC  March 2005 - July 2006
Ingersoll Rand  May 2004 - March 2005
Ingersoll Rand  May 2003 - April 2004
Ingersoll Rand  October 2002 - April 2003
ExxonMobil  June 2001 - September 2002
Verizon   August 2000 - October 2000

Skills
Employee Relations, Human Resources, Personnel Management, Succession Planning, Talent Management, Deferred Compensation, Workforce Planning, Performance Management, Employee Engagement, Talent Acquisition, Organizational..., Labor Relations, HRIS, Onboarding, HR Policies, Contract Negotiation, Applicant Tracking..., Leadership, Management, Change Management, Continuous Improvement, Employee Benefits, Strategy, Benefits Administration, Mergers & Acquisitions

Education
Michigan State University   1999 — 2001
MLRHR, Labor Relations and Human Resources

State University of New York College at Fredonia   1995 — 1999
Bachelor's, Economics

Olean High

Experience
Juniper Networks  December 2013 - Present
Copy Express  January 2010 - December 2013
BNI Synergy Partners   2012 - 2012
Verizon   June 2008 - November 2009
Comcast  June 2007 - June 2008
Hello Direct  2006 - 2007

Skills
Sales Operations, Business Development, Solution Selling, Lead Generation, Managed Services, Account Management, Telecommunications, Sales Process, Direct Sales, Selling, Salesforce.com, Cold Calling, Sales, B2B, Call Centers

Education
Middlesex Community College

Experience
Verizon   October 2013 - Present
Avon  April 2012 - Present
Working Solutions  May 2013 - October 2013
Delta Air Lines  October 2008 - September 2011
Northwest Airlines  February 1991 - October 2008

Skills
Process Improvement, Team Building, Customer Service, Training, Leadership, Visio, Employee Relations, Strategic Planning, Sales, Change Management, Program Management, Project Management, Time Management, Mergers & Acquisitions, Negotiation, SharePoint, Leadership Development, Airlines, Coaching, Microsoft Excel, Aircraft, Aviation, Airports, Marketing

Education
Keller Graduate School of Management   2009 — 2012
Master of Human Resource Management, Human Resource Management

Keller Graduate School of Management   2007 — 2009
MBA, Business Administration

DeVry Univeristy   2004 — 2006
B.S., Technical Management, Human Resource Management

Michigan State University   1986 — 1988

Experience
Altria  September 2013 - Present
Verizon   November 2012 - September 2013
Thomson Reuters  March 2010 - November 2012
Zales Jewelers  August 2007 - December 2009
Farm Bureau Insurance  May 2009 - August 2009

Education
Michigan State University   2006 — 2010

Experience
Verizon  

Skills
Account Management, Customer Retention, Solution Selling, Direct Sales, Telecommunications, Sales Management, Customer Service, Customer Satisfaction, Sales Process

Education
Middle Tennessee State University   1997 — 2000
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General

Middle Tennessee State University   1997 — 2000
Bachelor of Business Administration , Human Resources Management and Services

Experience
H&R Block  January 2013 - Present
Westinghouse Electric Company  April 1999 - November 2010
PWC  1998 - 1998
Verizon   June 1993 - November 1997
William M. Mercer  January 1990 - June 1993
Towers Perrin  November 1986 - December 1989

Skills
Human Resources, Employee Benefits, PeopleSoft, Succession Planning, Performance Management, HRIS, Benefits Administration, Payroll, Deferred Compensation, Compensation & Benefit, HR Policies, Mergers & Acquisitions, Qualified Retirement..., Tax Preparation, Retirement Planning

Education
Michigan State University
Bachelor of Arts (BA), German Language and Literature

Penn State University
German Language and Literature

Experience
Citi  2014 - Present
Verizon   2012 - 2014
Verizon   2000 - 2012
Verizon (formerly GTE)   1998 - 2000
Verizon (formerly GTE)   1997 - 1998
Department of the Navy  1993 - 1997

Skills
Cross-functional Team..., Logistics, Inventory Management, Process Improvement, Materials Management, Supply Chain, Project Management, Vendor Management, Purchasing, Supply Chain Management, Six Sigma, Operations Management, Program Management, Project Planning, Change Management

Education
Michigan State University - The Eli Broad College of Business   1991 — 1992
MBA, Materials & Logistics Management

University of Mary Washington   1989 — 1991
BS (honors), Business Administration

Villanova University
Masters Certificate, Project Management, April 2010

Villanova University
Masters Certificate, Lean Six Sigma, November 2012

Experience
FairPoint Communications  July 2014 - Present
FairPoint Communications  May 2009 - July 2014
Verizon Telecom  May 2005 - September 2009
Verizon   January 1997 - January 2005

Skills
Project Management, New Product Roll Out, New Product Validation, Business Process Design, System Integration..., Staff Development, Applications Software..., Process Improvement, Carrier Ethernet, Operations Management, Telecommunications, Transmission, Testing, T1, DSL, Integration, VoIP

Education
University of Massachusetts at Lowell
Master of Business Administration (MBA), Business/ IT

University of Massachusetts at Lowell
Graduate Certificate in the Foundations of Business, Business Administration, Management and Operations

Northeastern University
Bachelor of Science degree, Information Technology

Middlesex Community College
Associate in Science degree, Telecommunications Technology

Experience
PNC  February 2015 - Present
Twelfth Street Food Pantry   February 2012 - Present
Sprint  January 2014 - November 2014
VHA Corp  May 2012 - February 2014
AT&T Advertising Solutions  March 2011 - May 2012
Verizon   January 2006 - March 2011

Skills
Cold Calling, Consultative Selling, Customer Retention, Sales Presentations, Direct Sales, Fundraising, Social Media Marketing, Email Marketing, Management, Computers, Software, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, NetSuite, Internet, Accounting, Marketing, Training, Team Leadership, Team Building, Telemarketing, Selling, Human Resources, Leadership, Online Marketing, Social Media, Solution Selling, Salesforce.com, Account Management, Blogging, Public Relations, Sales, Sales Operations, B2B, Business Development, Marketing Strategy, Advertising, Customer Satisfaction, Retail, Time Management, Sales Process, New Business Development, Sales Management, Strategic Partnerships, CRM, Strategy, Management Consulting, Customer Service

Education
Walsh College of Accountancy and Business Administration   2010 — 2013
MBA, Business

Michigan State University   2001 — 2006
Bachelor of Science, Dietetics

Experience
DCMG   March 2011 - Present
Verizon   February 2003 - March 2011
Verizon   February 1996 - January 2003
Sprint  July 1992 - January 1996
Sprint  June 1986 - January 1992
Sprint  July 1979 - June 1986
US Army  February 1975 - November 1978

Education
MidAmerica Nazarene University   1992 — 1996
Business, Business Administration and Management, General

Experience
Verizon   October 1999 - Present

Skills
Fiber, Cabling, Routers, Software Installation, TCP/IP, A+ Certified, WAN, Network Administration, Troubleshooting, DHCP, DNS, Desktop Support, Windows 7, XP, Network Security, Customer Service, Windows, Computer Hardware, Printers, Storage, Microsoft Office, Documentation, Outlook, Scheduling, Coax, MoCA, Optical Fiber

Education
PVMHS   1995 — 1998
Diploma, Electronics

Middlesex Community College
Associate, Applied Science degree in Telecommunications Technology

Experience
Verizon   June 1974 - June 2010

Education
Middlesex Community College   1998 — 2001
Associate, Telecommunications

Experience
Self-employed  1971 - Present
Verizon   January 1972 - November 2003
wells fargo  January 1971 - January 1972

Skills
Photography, Computer Technology, Gardening, Digital Imaging

Education
Middlesex County College   1971 — 1983
Computer Science

JP Stevens HS   1962 — 1966
HS diploma

Experience
Test Prep Seminars   September 2011 - Present
Verizon   September 2000 - March 2007
Verizon Business  January 1980 - August 1999

Skills
Sales, Account Management, Product Management, Process Improvement, Business Analysis, Project Planning, Leadership, Strategic Planning, Management, Forecasting, Cross-functional Team..., Marketing, New Business Development, Project Management, CRM, Vendor Management, Team Building, Event Planning, Social Media Marketing

Education
Michigan State University   1982 — 1983
MBA Program in Business

Western Michigan University - Haworth College of Business   1976 — 1979
Bachelor of Science, Business/Corporate Communications

Experience
Darden  September 2014 - Present
Verizon   August 2013 - August 2014
McGladrey  2009 - 2013
Chili's  May 2003 - September 2006

Skills
Internal Controls, GAAP, Auditing, Financial Reporting, Accounting, Financial Accounting, General Ledger, Tax, US GAAP, Sarbanes-Oxley Act, Financial Statements, External Audit, SEC filings, CPA, Income Tax, Account Reconciliation, Corporate Tax, Internal Audit, Tax Preparation, IFRS, Assurance

Education
University of Central Florida   2006 — 2008
Master's degree, Accounting

Michigan State University   1996 — 1998
Bachelor of Arts (B.A.), Hospitality Business

Experience
Verizon   1994 - 2013
Bell South Entertainment   July 1988 - 2000
The Beam   1986 - 1988

Skills
Ethernet, Telecommunications, Wireless, VoIP, MPLS, IP, Program Management, Broadband, Vendor Management, Fiber Optics, Network Design, Computer Network...

Education
Middlesex Community College   1975 — 1977
Associate's degree, Telecommunications Engineering