Verizon / GTE
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Verizon / GTE Employees
Sabre Holdings May 2012 - Present
SuperMedia LLC November 2004 - May 2012
Fiserv (formerly BillMatrix) June 2003 - November 2004
Accenture Consulting / Enterprise Resource Solutions for Verizon February 2003 - June 2003
Advanced Interactive Systems for Transportation Security Administration August 2002 - January 2003
Level 3 (formerly Genuity) May 2001 - July 2002
Level3 (formerly Genuity) April 2000 - April 2001
Verizon / GTE February 1991 - August 2000
Skills
Cross-functional Team..., Program Management, Process Improvement, Integration, Planning, Product Development, Content Management, Team Building, Strategic Planning, Vendor Management, Risk Management, Team Leadership, Problem Solving, Negotiation, Excel, PMP, Six Sigma, Microsoft Office, SharePoint, Word, PowerPoint, Agile, Project Planning, Visio, Project Portfolio..., Team Management, SDLC, PMO, MS Project, Microsoft Excel, Business Process..., Agile Methodologies, Product Management, CRM, Management, E-commerce, Project Management, Leadership
Education
Angelo State University 1990 — 1993
MBA, Business Management
Texas A&M University 1986 — 1989
BS, Political Science / Management
Fidelity Investments August 2014 - Present
Citi August 2012 - February 2014
Frontier Communications July 2010 - March 2012
Verizon February 2009 - June 2010
Verizon February 2003 - February 2009
Verizon March 2000 - February 2003
Verizon / GTE August 1997 - March 2000
Skills
Workforce Management, Workforce Planning, Call Centers, Call Routing, Operations Management, Logistics Management, Microsoft Office, ACD, Outsourcing, Strategy, CRM, Hiring, Resource Management, Employee Training, Customer Satisfaction, Vendor Management, Time Management, Metrics, Team Management, Quality Assurance, Cisco Technologies, Temporary Placement, Strategic Planning, Management, Training, Forecasting, Telecommunications, Networking, Leadership, Business Process..., Software Documentation, Cross-functional Team..., Executive Management, Change Management, Program Management, Team Building, Team Leadership, Customer Service, Call Center, Customer Experience, Customer Retention, Analysis, Troubleshooting, Microsoft Excel, Process Improvement, Salesforce.com, Business Process, Access, Business Analysis, Risk Management
Education
Texas Tech University 1991 — 1994
Bachelor of Business Administration (BBA), General Business, 3.25
Ernst & Young 2011 - Present
PwC December 2013 - May 2014
Signature Consultants Solutions January 2011 - July 2011
Bank of America 2003 - 2007
Accenture October 2000 - October 2003
Verizon / GTE 1998 - 2000
Skills
Project Management, Process Improvement, Banking, Financial Modeling, Sales, Financial Services, CRM, Analysis, Business Process..., Management Consulting, Analytics, Management, Data Analysis, Business Analysis, Leadership, Consulting, Team Management, Investments, Requirements Gathering, PMO
Education
University of South Carolina-Columbia 1993 — 1998
B.S., Electrical Engineering
Vonderburg Properties Inc August 2013 - Present
Plant City Observer June 2012 - July 2013
Kirkland Accounting Service January 2011 - December 2012
Verizon, Florida November 2003 - December 2009
Verizon / GTE February 1980 - November 2003
Skills
Excel, Budgeting, Word, Accounting, Customer Relations, PowerPoint, QuickBooks, Outlook, Microsoft Excel, Budgets, Microsoft Word, Management, Customer Service, Project Management, CRM, Leadership, Strategic Planning, Sales Management, Finance, Access, Program Management, Marketing, Sales, Team Building
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
Polk State College 1985 — 1992
AA, Business
Haines City High
Brookhaven National Laboratory November 2008 - Present
Brighthouse Networks Central Florida News 13 2005 - 2008
HR Strategic Business Solutions 2002 - 2005
Verizon / GTE 1999 - 2002
GTE Wireless/Contel Corp 1989 - 1999
Lockheed Martin Corp. 1985 - 1989
Mobil Oil Corporation 1982 - 1985
Skills
Talent Management, Talent Acquisition, Employee Relations, Leadership Development, Strategic Human..., Problem Solving, Performance Management, Succession Planning, Human Resources
Education
Baldwin Wallace University
Master Business Adm
Bowling Green State University
B.S., Business Adm
Xavier University - Williams College of Business
Master Business Adm
Verizon Program ManagerVerizon Wireless2006 - Present
Verizon / GTE 1996 - 1999
USAF 1990 - 1996
Skills
Program Management, Business Requirements, PMO, PMP, Project Implementation, Release Management, Testing, Telecommunications, MS Project, Process Improvement, Project Planning, Process Development, Visio, Product Management, Integration, Wireless, Requirements Analysis, Vendor Relations, Vendor Management, Team Leadership, Team Building, SharePoint, Problem Solving, Cross-functional Team..., Risk Management, People Management, Troubleshooting, Software Project...
Education
Dallas Baptist University 1999 — 2001
BBS, MIS
Ambit Energy July 2015 - Present
TXU Energy June 2011 - June 2015
Essilor January 2011 - June 2011
Essilor April 2007 - January 2011
Verizon & GTE January 1993 - December 2007
Skills
Sales Management, Account Management, Strategic Planning, Marketing Strategy, Sales Operations, Product Marketing, New Business Development, Product Management, Sales, Cross-functional Team..., B2B, Forecasting, Product Development, Business Development, Team Building, Direct Marketing, Strategy, Business Strategy, Marketing, Contract Negotiation, CRM, Leadership, Start-ups, Market Research, E-commerce, Training, Market Planning, Management, Segmentation, Analysis, Marketing Management, Customer Retention, Competitive Analysis, Product Launch, Social Networking, Sales Process, Direct Sales, Selling, Strategic Partnerships, Market Analysis, Pricing, Salesforce.com, Brand Management, Business Planning, Lead Generation, Marketing Communications, Integrated Marketing, Brand Development, P&L Management, Online Marketing
Education
Pepperdine University, The George L. Graziadio School of Business and Management
MBA
University of California, Los Angeles
Bachelor of Arts
Butte Community Junior College
Associate of Arts
Monocle Industries, Inc. 2014 - Present
NuCompass Mobility Services Inc. 2007 - 2014
Hewitt Associates 2007 - 2009
Verizon 2005 - 2006
Verizon / GTE 1998 - 2005
GTE Directories 1994 - 1998
National Linen 1993 - 1994
Powertec 1984 - 1986
Gulton 1981 - 1984
AM International 1980 - 1981
Skills
Metrics, Process Improvement, Performance Management, Human Resources, Employee Relations, Employee Benefits, Project Management, Vendor Management, Training, SQL, Talent Management, Customer Service, Change Management, Recruiting, Analysis, Personnel Management, Corporate Relocation, CRM, Employee Recognition, Employee Surveys, Customer Surveys, Customer Care, Customer Experience, Data Analysis, Relocaton, Customer Retention, Customer Satisfaction, Customer Advocacy, Internal Communications, Business Process, Statistical Data..., Employee Research, Employee Engagement, Employee Safety, Ergonomics, Workers Compensation, Team Leadership, Survey Design, SurveyMonkey, Web Design, HR Systems, Business Intelligence, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Access, MS Project, Team Building, Global Mobility
Education
California State University-Northridge
BS, HR Mgmt.
University of California, Los Angeles
Certification, Professional Designation in Personnel Management
Rent-A-Center August 2012 - Present
JCPenney August 2006 - August 2012
Blockbuster February 2002 - February 2006
Verizon / GTE July 1999 - December 2001
GTE January 1997 - July 1999
GTE October 1994 - January 1997
GTE October 1987 - October 1994
AT&T Bell Labs June 1984 - October 1987
Skills
Vendor Management, Testing, Contract Negotiation, Governance, Quality Assurance, Project Portfolio..., Software Project...
Education
Clemson University 1982 — 1984
M.S., Mathematics
Hendrix College 1978 — 1982
B.A., Math
British Telecom October 2007 - Present
British Telecom - Openreach January 2006 - September 2007
Verizon June 2002 - January 2006
Verizon January 2001 - June 2002
Verizon / GTE September 1998 - January 2001
Sabre Airline Solutions October 1994 - September 1998
Skills
Telecommunications, Solution Architecture, Enterprise Architecture, Cloud Computing, IT Strategy, Managed Services, MPLS, Integration, SOA, VoIP, Program Management, IP, Unified Communications, Agile Methodologies, Ethernet, Mobile Devices, Pre-sales, Data Center, Vendor Management, Security, Product Management, Architecture, SaaS, ITIL, Service Delivery, IT Service Management, Professional Services, Network Design
Education
Kansas State University 1992 — 1994
Masters, Computer Science
University of Mumbai, Mumbai 1986 — 1990
Bachelors, Engineering
Seven Thirty Three July 2002 - Present
Seven Thirty Three & Virtually Unanimous June 2002 - April 2010
Sarasota Classic Car Museum September 1999 - February 2006
Verizon / GTE June 1999 - August 2001
Skills
Web Design, Graphics, Graphic Design, Production, Independent Film, SEO, SEM
Education
New College of Florida 2005 — 2006
Bachelor's Degree, Math & Computer Science
University of South Florida 2000 — 2003
Bachelors, Math, Physics
University of Waikato 2001 — 2001
Bachelors, Mathematics, Statistics, Maori Studies
New College of Florida 1998 — 2000
Math & Physics
Monsignor Kelly Catholic High School August 2011 - Present
Web Development Resource Group November 1998 - Present
Entre February 2010 - August 2011
IC New Media April 2001 - February 2010
Verizon / GTE 1996 - 2001
Skills
HTML, Windows Server, CSS, Web Design, Networking, JavaScript, Dreamweaver, Active Directory, Microsoft SQL Server, Programming, Photoshop, ASP, Enterprise Software, Multimedia, Microsoft Office, Server Administration, Social Networking, IT Management, Team Leadership, XHTML, Social Media Marketing, Network Administration, Microsoft Certified..., Cross-functional Team..., Marketing Strategy, Educational Technology, Computer Security, Custom Websites, ISS, Internet Media, Technology Integration, Remote Troubleshooting, Computer Graphics, Databases, Database Administration, MDB, Data Loss Protection, Intrusion Detection, Purchasing, IT Operations Management, Rediker Software, WiFi Infrastructure, Web Development, Management, Troubleshooting, Leadership, Operating Systems, Servers, Web Services
Education
University of Phoenix 2007 — 2012
Masters of Information Systems, Information System Security / Management of IS
University of Phoenix 2007 — 2012
Masters of Information Systems, Computer/Information Technology Administration and Management
Dean Foods November 2012 - Present
Dean Foods September 2007 - December 2012
Verizon / GTE 1991 - 2007
Arthur Andersen 1986 - 1991
Skills
Accounting, Sarbanes-Oxley Act, Income Tax, Tax, Financial Reporting, Corporate Tax, Internal Controls
Education
Indiana University-Purdue University at Indianapolis 1982 — 1986
Bachelor of Science in Business, Accounting
Western Dental October 2008 - Present
Option One Mortgage March 2004 - October 2008
Avaya January 2002 - March 2004
Bank One January 2000 - January 2002
American Express 1997 - 2000
Verizon / GTE 1995 - 1997
Skills
Call Center, P&L, Vendor Management, Budgeting, Strategic Planning, Operations Management, Team Building, Forecasting, Change Management, Financial Analysis, Process Improvement, Business Process, Coaching, Customer Service, Performance Management, Budgets, Strategy, Call Centers, Quality Assurance, Income Statement, Leadership, Risk Management, Team Leadership, Recruiting, Program Management, Training, Six Sigma, Management, Business Intelligence, Customer Retention, P&L Management, Start-ups, Leadership Development, Analytics, Customer Experience, Human Resources, Finance, Sales, Outsourcing, Credit
Education
California State University-Long Beach
BS, Business Marketing
Verizon October 2013 - Present
Verizon Wireless June 2000 - October 2013
GTE 1997 - 2000
Verizon / GTE 1987 - 2000
GTE Wireless 1995 - 1998
The Mayflower Group 1990 - 1997
GTE Data Services 1987 - 1992
Skills
Organizational..., Talent Management, Organizational..., Human Resources, Workforce Planning, Succession Planning, Onboarding, Career Development, Employee Engagement, Talent Acquisition, Benefits Administration, Career Counseling, Change Management, Coaching, Compensation & Benefit, Conflict Resolution, Customer Retention, Deferred Compensation, Employee Benefits, Employee Relations, HRIS, PeopleSoft, Performance Management, Vendor Management, Employee Training, New Hire Orientations, Process Improvement, Organizational Design, Executive Search, HR Consulting, HR Policies, Interviews, Workshop Facilitation, Strategy, Recruiting, Leadership, Management Development, Personnel Management, Employer Branding, Training, Executive Coaching, Team Building, Employment Law, Job Analysis, Labor Relations, Training Delivery, Leadership Development
Education
University of South Florida
Ph.D., I/O Psychology
Schmiedel Consulting April 2012 - Present
seeking new opportunities January 2011 - April 2012
Verizon 2001 - 2010
Verizon / GTE 1998 - 2000
GTE 1995 - 1997
GTE Government Systems 1987 - 1995
Skills
Program Management, Business Process..., PMP, Budgets, SDLC, Strategic Planning, Requirements Analysis, PeopleSoft, Strategy, SAP HR, Project Portfolio..., Leadership, Management, Business Analysis, SAP, Process Improvement, Analysis, Budgeting
Education
University of Southern California
MS
The University of Connecticut
BA
Defense Systems Management College
Sedgick CMS February 2009 - Present
Verizon October 1983 - November 2008
Verizon Telecom 2004 - 2008
Verizon / GTE 1996 - 2000
Skills
FMLA, Employee Benefits, Deferred Compensation, Workers Compensation, Human Resources, Vendor Management, Telecommunications, Contract Management, Temporary Placement, Program Management, Employee Relations
Education
Our Lady of the Lake University 1992 — 1996
Bachelor, Applied Studies
Daytona Beach Area March 2012 - Present
BICSI Membership 1992 - 2012
Frontier Communications July 2010 - June 2011
Verizon / GTE August 1999 - July 2010
GTE Logistics & Supply 1996 - 1999
Interface Electronics Inc 1994 - 1996
Georgia Institute of Technology 1987 - May 1993
Atlanta Net 1985 - February 1987
Skills
Cabling, Pricing, To listen effectively &..., Cisco Router & Switch..., Cisco Security, Configuring Cisco VoIP..., Configuring Nortel..., Technical Writing, Proposal Writing, Public Relations, Research, Intranet, Website Development, Product Management, Process Improvement, Problem Solving, Consultancy, Construction, Administration, Competitive Analysis, Market Analysis, Information Architecture, AutoCAD, Team Building, Business Planning, Organizational Behavior, Cloud Computing, Coaching, Creative Writing, Curriculum Development, Documentation, Technical Documentation, Excel, Editing, Event Planning, Efficiency Improvement, Estimating, Fast Learner, Firewalls, HTML, Hospitality, Human Relations, OSI Model, Lotus Notes, Lucent, Microsoft Office, Activist, Microsoft Excel, Software Documentation, Telecommunications
Education
Georgia Institute of Technology - Georgia Tech College of Management 1997 — 1999
EMBA MOT, Management of Technology
National Louis University 1990 — 1992
Business Psychology, Business Management
Georgia State University 1983 — 1989
No Degree, Liberal Arts
Armstrong Atlantic State University 1972 — 1974
Biology, Anatomy & Physiology