Verizon (formerly MCI)
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Verizon (formerly MCI) Employees
Oracle/Informix/Sybase Database AdministratorVerizon
Verizon (formerly MCI) 1994 - 2014
Verizon (formerly MCI) 1994 - 2014
Skills
Databases, Oracle, Data Warehousing, PL/SQL, SQL, Unix, Sybase, Informix, Microsoft SQL Server, Database Design, Disaster Recovery, Database Administration, SQL Tuning, Shell Scripting, Performance Tuning, Unix Shell Scripting
Education
University of Colorado Colorado Springs 1988 — 1993
BS, Management Information Systems and Services
Teleperformance November 2014 - Present
Sykes Home powered by Alpine Access September 2012 - June 2014
ESM September 2010 - September 2012
DIRECTV May 2009 - April 2010
Verizon June 2007 - December 2008
Verizon (formerly MCI) April 2000 - June 2007
Verizon (formerly MCI) October 1997 - April 2000
Skills
Customer Retention, Client Services, Call Center, Vendor Relations, Process Improvement, Certified Project..., Project Management, Contract Negotiation, Customer Service, Leadership, Training, Direct Marketing, Quality Assurance, Cross-functional Team..., Financial Services, Vendor Management, Call Centers, Coaching, Project Planning, Program Management, Telecommunications, B2B, CRM, Budgets, Team Leadership, PMP, Marketing, Market Research, Customer Satisfaction, Team Building, Analysis, Forecasting, Data Analysis, Account Management, Time Management, Employee Training, Strategy, Event Planning, Operations Management, Customer Experience, Business Development, Outsourcing, Business Process..., Business Analysis, Performance Management, Software Documentation, Analytics, Team Management, Product Management, Requirements Gathering
Education
Hood College
BA, Liberal Arts
Project Management Institute
PMP
The Dale Carnegie Course
Univeristy of Edinburgh, Scotland
Wake County Schools March 2014 - Present
Wake County Schools August 2010 - Present
Pier View Community Innovations January 2001 - Present
Vance County Schools August 2005 - June 2010
Vance-Granville Community College August 2002 - February 2009
Alcatel USA January 2000 - January 2001
Verizon (formerly MCI) January 1995 - January 2000
GlaxoSmithKline 1991 - 1992
Duke University--Foundation Relations Office 1987 - 1990
Skills
Curriculum Design, Curriculum Development, Educational Leadership, Teaching, Staff Development, E-Learning, Higher Education, Distance Learning, Lesson Planning, Public Speaking, Classroom, Educational Technology, Grant Writing, Community Outreach, Management, Leadership, Training, Marketing, Marketing Communications, Resume Writing, Leadership Development, Program Development
Education
Wake Technical Community College 2012 — 2014
Certificate / pending Associates, Entrepreneurship / Business Administration
North Carolina State University 2008 — 2011
Master, School of Administration
North Carolina Central University 1991 — 1995
Bachelor of Arts, Political Science / Public Administration
John Graham
Turner Broadcasting System, Inc. May 2006 - Present
Turner Broadcasting System June 2004 - April 2006
Verizon (formerly MCI) 2003 - 2004
Hewlett Packard 2000 - 2003
CNT (formerly InRange / eBNetworks / RPM Consulting) 1999 - 2000
Verizon Wireless (formerly Price Communications Wireless) 1998 - 1999
Verizon (formerly AirTouch Communications), 1997 - 1998
Verizon (formerly AirTouch Communications) 1996 - 1997
AT&T Wireless (formerly BellSouth Cellular Corporation), 1994 - 1996
Turner Broadcasting 1992 - 1994
Skills
PeopleSoft, Essbase, Hyperion Planning, Sarbanes-Oxley Act, Hyperion Enterprise, Forecasting, Process Improvement, Financial Reporting, Financial Analysis, Financial Modeling, Business Analysis, Budgets, Analysis, Accounting, Microsoft Excel, Internal Controls, Auditing
Education
Shorter College
BSBA, Accounting
SmartPath Technologies, LLC. August 2014 - Present
First Rockford Group October 2012 - August 2014
Frontier Communications July 2010 - June 2011
Verizon April 2005 - July 2010
Verizon (Formerly MCI) June 2000 - April 2005
Manpower Professional November 1999 - June 2000
US Navy May 1991 - May 1995
Skills
Troubleshooting, Servers, Software Installation, Technical Support, Security, Software Documentation, Active Directory, Information Technology, Windows, DHCP, Laptops, Call Centers, Microsoft Office, Linux, Network Administration, Desktop Administration, VPN, Printers, Operating Systems, TCP/IP, Customer Service, Desktop Deployment, WAN, Process Improvement, Windows 7, Inventory Control, Patch Management, BMC Remedy, System Monitoring, Hardware Installation, Linux Shell Scripting, Remote Administration, IT Asset Management, Incident Response, Crisis Management, Computer Application..., Crisis Communications, Internal Communications, Open Source Software, Hardware Diagnostics, Project Management, Server Administration, Windows 8, Kaseya, Upgrades, Virus Removal, Screen Connect, Replibit, Autotask, CentraStage
Education
Rock Valley College 2012 — 2013
Associate of Applied Science, Data Assurance & IT Security
Mitel (formerly Mavenir Systems) December 2014 - Present
Flash Networks February 2014 - December 2014
AT&T November 2012 - February 2014
Ericsson (PMO, Systems Integration) December 2007 - April 2012
Ericsson (Global Services Division) 2007 - 2009
Ericsson (Managed Services Division) 2006 - 2007
Verizon (formerly MCI) 1996 - 2006
New Century Communications 1994 - 1996
NYNEX Cablecomms 1994 - 1994
NYNEX DPI 1991 - 1994
Skills
Telecommunications, Integration, Wireless, 3G, LTE, Project Management, Software Project..., PMO, VoIP, Service Delivery, Product Management, Program Management, Project Delivery, 4G, Change Management, Business Transformation, Mobile Technology, Outsourcing, Data Center, System Deployment, Project Execution, Project Implementation, Billing Systems, Technology Integration, Risk Management, Mobile..., Telecommunications..., SS7, PMP, VoLTE, Multimedia Project..., Multimedia, Global Management, Global Delivery, Managed Hosting, Wireless Solutions, prepaid billing, Customer Engagement, Leadership Development, Situational Leadership, Telecommunication..., Telecommunications..., Systems Integration, Prime Integration, Multimedia Development, Outsourcing Management, Wireless Mobility, Global Mobility, Tekelec STP, Vendor Management
Education
Baylor University 1976 — 1980
BA
Verizon Enterprise Solutions February 2013 - March 2015
Verizon Enterprise Solutions January 2006 - February 2013
Verizon (formerly MCI) June 2004 - December 2005
Verizon (formerly WorldCom) September 1997 - May 2004
Verizon (formerly WorldCom) November 1994 - September 1997
Skills
VoIP, Telecommunications, MPLS, Ethernet, T1, IP, WAN, Telephony, Network Design, SIP, Frame Relay, Switches, Computer Network..., Network Engineering, ITIL, Wavelength and TDM, Wireless
Education
Tulsa Community College
18 hours - Business Administration and Management, General
Verizon Enterprise Solutions April 2015 - Present
Verizon Business 2006 - Present
Verizon (formerly MCI) April 1999 - August 2006
InComm 1997 - 1999
InComm 1995 - 1997
Hudspeth Report 1992 - 1995
Skills
Database Marketing, Market Planning, Salesforce.com, Telecommunications, Customer Retention, Analytics, CRM, Product Management, Product Marketing, Segmentation, Business Intelligence, Sales Operations, Business Analysis, Strategic Partnerships, Lead Generation, Multi-channel Marketing, Leadership, Competitive Analysis, Cross-functional Team..., Strategy, Vendor Management
Education
Georgia Southern University 1986 — 1990
Bachelor of Science (BS), Psychology
ActioNet, Inc. 2010 - Present
Mantaro Networks, Inc August 2007 - August 2008
Systalex July 2005 - July 2007
Verizon (formerly MCI) June 1998 - July 2005
COMSYS June 1996 - June 1998
ATR November 1995 - May 1996
EDP/TEMPS February 1995 - July 1995
Federal Deposit Insurance Corporation March 1991 - March 1993
Bank of America (formerly Sovran Bank) January 1986 - March 1991
GEICO December 1980 - January 1986
Skills
JavaScript, HTML, CSS, XML, SAS, Oracle, SQL, PL/SQL, Linux
Education
University of Maryland College Park 1973 — 1977
B.S., Mathematics and Psychology (double major), 3.97 GPA
IBM 2006 - March 2011
IBM Global Services 2006 - March 2011
Verizon (formerly MCI) 1996 - 2006
Education
University of Colorado Colorado Springs 2000 — 2006
North Carolina State University 1992 — 1994
M.S
Michigan Technological University 1989 — 1992
M.S, Mechanical Engineering
Asurion July 2014 - Present
CenturyLink Technology Solutions (formerly Savvis) 2012 - 2014
Cox Communications - Cox Business 2010 - 2012
Verizon (formerly MCI) 1999 - 2009
Skills
Product Lifecycle..., Business Development, Leadership, Conflict Resolution, Product Management, Telecommunications, Product Marketing, Product Launch, Program Management, VoIP, Strategic Partnerships, Cloud Computing, SaaS, Cross-functional Team..., Product Development, Marketing, Management, Team Building, Mobile Devices, Project Management
Education
Montgomery College
Computer Science
St. Mary's College of Maryland
English, Psychology
Verizon (formerly MCI) March 2013 - Present
MCI October 2000 - March 2013
Cable & Wireless Communications September 1996 - October 2000
Skills
Telecommunications, Process Improvement, SDLC, Agile Methodologies, IP, Quality Assurance, Managed Services, Visio, Call Centers, Requirements Analysis, Program Management, VoIP, Project Management, Vendor Management, Strategy
Education
George Mason University 1992 — 1996
Bachelor of Science
Texas Tech University
KFI Properties December 2008 - Present
KFI Properties LLC 2007 - 2009
Verizon (formerly MCI) 2006 - December 2008
Verizon Business November 2005 - December 2008
Verizon/MCI 1994 - 2008
MCI February 2000 - November 2005
MCI April 1994 - February 2000
Potomac Electric Power Company (PEPCO) November 1990 - April 1994
Provident Bank 1987 - 1990
Secure Financial Management 1987 - 1988
Skills
Customer Satisfaction, Program Management, Market Research, Real Estate Investment, Property Management, Analysis, Process Engineering, Vendor, Strategic Planning, Product Development, Call Center, Budgeting, Planning, Team Building, Problem Solving, Customer Service, Mentoring, Research, Compliance, Vendor Management, Telecommunications, Customer Relations, Team Leadership, Contract Negotiation, Real Estate Development, Project Planning, Real Estate, Project Management, Budgets, Investment Properties, Marketing, Investments, Selling, Strategy, Start-ups, Market Analysis, Sales
Education
Loyola University Maryland 1985 — 1987
MBA, Finance
Arizona State University - W. P. Carey School of Business 1998 — 1999
Certification, AMA Services Marketing Institute
Calvert Hall College 1973 — 1977
High School, College Preparatory
BT Radianz March 2005 - June 2013
Savvis August 2003 - March 2005
Verizon (Formerly MCI) 1999 - 2003
Skills
Data Center, Cisco Technologies, Telecommunications, Troubleshooting, WAN, Switches, IP, Routers, TCP/IP, Network Design, LAN-WAN, Networking, Network Engineering, Routing, Security, Managed Services, Network Administration
Education
ITT Technical Institute-Earth City 1996 — 1998
EET, Electrical and Electronics Engineering, Honors 3.5 GPA
Verizon (formerly MCI Worldcom) October 1999 - February 2001
Verizon (formerly MCI) October 1996 - October 1999
Verizon (formerly MCI) April 1994 - October 1996
Skills
Project Planning, Gap Analysis, Project Management, Change Management, Process Implementation, Team Leadership, Program Implementation, Process Improvement, Interpersonal..., Time Management, Microsoft Office, Strategic Planning, Marketing Strategy, Sales Management, Product Development, Customer Service
Education
Ohio University 1990 — 1994
BS In Communications - Cum Laude, Communications Systems Management, Minor in Business Administration
Verizon September 2012 - March 2015
Verizon January 2004 - September 2012
Verizon (formerly MCI) 2000 - 2004
Verizon (formerly MCI) 1998 - 2000
Verizon (formerly MCI) 1996 - 1998
Verizon (formerly MCI) 1996 - 1996
Verizon (formerly MCI) 1994 - 1996
Verizon (formerly MCI) 1992 - 1994
Skills
Project Management, Telecommunications, Vendor Management, MPLS, IP, Network Design, Ethernet, Data Center, T1, Wireless, Telephony, WAN, Networking, Optical Fiber, LAN-WAN, Computer Network..., Project Planning, Network Engineering, ATM networks, DSL, DWDM, Fiber Optics, Cisco Technologies, Unified Communications, SIP, Network Architecture, ATM Networks, Switches, Provisioning, Routing
Education
University of North Texas 1988 — 1992
BS, Journalism, with dual minor in Spanish and English
CenturyLink January 2014 - Present
Verizon December 2009 - July 2012
Verizon Business January 2005 - December 2009
Verizon Business May 2003 - January 2005
Verizon (formerly MCI) May 2000 - May 2003
Sprint Nextel September 1998 - May 2000
Verizon (formerly MCI) June 1995 - September 1998
JPMorgan Chase January 1990 - January 1995
Skills
Project & Program..., Training Development, Implementation Process..., Mentoring, Coaching, Coordination, Change Management, Vendor Management, Implementation, ITIL v3 Foundations..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Client Management, Logistics Coordination, CRM, Project Management, Telecommunications, SDLC, Team Leadership, Leadership, Service Delivery, Training, VoIP, Managed Services, MPLS, Data Center, IP
Education
Mercy College 1985 — 1989
Bachelor of Science (BS), Business Administration and Management, General
Sacred Heart HS