Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Verizon Wireless Salaries. You can even request information on how much does Verizon Wireless pay if you want to. Learn about salaries, pros and cons of working for Verizon Wireless directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
42,581 Verizon Wireless employees in database. Find out everything there's to know about Verizon Wireless employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Verizon Wireless Employees
Amazon Web Services September 2015 - Present
Riot Games September 2014 - September 2015
Riot Games May 2013 - September 2014
TeleCommunication Systems January 2013 - May 2013
Verizon Wireless July 2008 - April 2012
Skills
Telecommunications, Wireless, Call Center, CDMA, LTE, Customer Satisfaction, VoIP, Cellular Communications, Troubleshooting, Customer Experience, EVDO, 4G, Customer Retention, T1, Wireless Networking, 3G, GSM, Mobile Devices, Customer Service, IP, Call Centers, Computer Network..., Solution Selling, Direct Sales, Switches, Networking, Technical Support, BMC Remedy, Microsoft Office, Linux
Education
Highline College 2006 — 2010
AA, AAS., Administration of Justice, General Studies
National Purchasing Partners August 2014 - Present
Microsoft January 2014 - May 2014
Concur October 2013 - January 2014
Microsoft December 2012 - August 2013
Verizon Wireless March 2011 - July 2012
Ben Bridge Jeweler March 2007 - March 2011
Game Crazy September 2001 - September 2004
Skills
Customer Service, Sales, Retail, Visual Merchandising, Merchandising, Customer Satisfaction, Time Management, Outlook, Microsoft Excel, Microsoft Office, PowerPoint, Inventory Management, Social Media, Microsoft Word, Social Networking, Call Centers, Troubleshooting, Analysis, Data Analysis, Leadership
Education
Western Washington University 2004 — 2007
Bachelor of Arts (BA), Creative Writing
Highline College 2001 — 2004
Associate of Arts (AA), Comparative Literature
Verizon Wireless August 2014 - Present
Skills
User Experience, E-commerce, Web Design, Web Development, Graphic Design, Usability, Online Marketing, Photoshop, User-centered Design, User Interface, HTML, Mobile Devices, User Interface Design, Wireless, Customer Experience, SEO, Web Analytics, CSS, Interaction Design, Creative Direction, Information Architecture, Adobe Creative Suite, ASP, JavaScript, XHTML, Flash, CMS, Usability Testing, User Experience Design, Microsoft SQL Server, Web Project Management, Interactive Marketing, Creative Strategy, Mobile Applications, InDesign, XML, IBM Websphere Content..., Omniture Publish, SQL Server, Front-end, Website Development, Web Content Management, Mac, Art Direction
Education
Hendrix College 1995 — 2000
Bachelor of Arts
Verizon Wireless June 2013 - Present
Roger Saccoman LTD May 2006 - August 2007
Skills
International Relations, Spanish-speaking, Administrative..., Community Outreach, Management, Cold Calling, Customer Service, Direct Sales, Microsoft Office, Spanish, Translation
Education
North Greenville University 2013 — 2016
Master’s Degree, Business Administration and Management, General
University of Wyoming 2010 — 2013
Bachelor of Arts (B.A.), International/Global Studies
University of Wyoming 2010 — 2013
Minor, Spanish Language and Literature
Hibbing Community College-A Technical and Community College 2009 — 2009
International Studies, International Relations and Affairs
Verizon Wireless January 2015 - Present
Hewlett-Packard/CDW August 2013 - August 2014
Hewlett-Packard March 2010 - August 2013
Verizonwireless June 2009 - March 2010
Alltel Communication June 2008 - June 2009
Alltel Communication October 2003 - June 2008
Skills
Sales Management, Sales, Networking, Project Management, Storage, Marketing, Contract Management, Product Development, Retail Sales, Solution Selling, Telecommunications, Direct Sales, Wireless, Account Management, Customer Satisfaction, Sales Process, Business Analysis, Customer Service, Call Centers, Business Strategy, SaaS, HP, Team Leadership, CRM, Outsourcing, Salesforce.com, Management, Training, Leadership, Cross-functional Team..., Sales Operations, Cloud Computing, Data Center, Selling, Team Building, Business Development, Vendor Management, Storage Virtualization, Storage Area Networks, Disaster Recovery, Deduplication, Channel Partners, Enterprise Storage, NAS, DAS, Customer Experience
Education
Henderson State University 1999 — 2002
Business Administration, Public Administration
Little Rock Central High School 1995 — 1998
N/A, N/A, 3.4
Verizon Wireless May 2013 - Present
Shore Mortgage September 2012 - Present
Comcast Cable December 2005 - June 2010
Comcast Cable 2005 - 2009
Salem Media of Georgia 2002 - 2005
Skills
Account Management, Customer Service, Sales, Cold Calling, Marketing, Team Building, Strategic Planning, Microsoft Office, Marketing Strategy, Team Leadership, Negotiation, Social Media, Event Planning, Social Networking, Social Media Marketing, Training, Sales Management, Sales Presentations, Merchandising, Operations Management, Team Management, Market Planning, Loans, Management, Sales Process, Underwriting, Business Planning, Leadership
Education
Henry Ford Community College 1998 — 2000
Business Administration and Management, General
Cengage Learning August 2013 - Present
Self-employed April 2011 - August 2013
Verizon Wireless 2008 - 2011
Technicolor 2007 - 2008
The Auto Club Group 2001 - 2006
Ticketmaster 1998 - 1999
Skills
Customer Service, Inventory Management, Team Leadership, Process Improvement, Microsoft Office, Call Center, Troubleshooting, Microsoft Excel, Outlook, Telecommunications, Team Building, Call Centers, Leadership, Customer Satisfaction, Sales, Management
Education
Henry Ford Community College 1997 — 2010
Associate's degree, Business Administration and Management, General
Renaissance High School 1994 — 1997
Renaissance High School 1994 — 1997
Freelance January 2015 - July 2015
Greythorn November 2013 - December 2014
DDB November 2013 - December 2014
LeuJam Entertainment July 2013 - September 2013
Sprint November 2011 - July 2013
Plantronics 2010 - 2011
Verizon Wireless 2007 - 2009
World Vision USA 1999 - 2001
Skills
PHP, LAMP, SQL, MySQL, MVC Architecture, CodeIgniter, Templating, Subversion, HTML, CSS, jQuery, jQuery UI, JavaScript, Node.js, PDF Creator, Software Documentation, Territory..., B2B2C, Client Relations Skills, Direct Sales, Training Delivery, Job Scheduling, Face to Face Sales, Live Events, MAMP, PHP4/5, HTML 5, phpMyAdmin, SmartSVN, Cisco VPN, Mobile Devices, Android, Telecommunications, Wireless, Retail
Education
Highline College 2001 — 2001
General Education Diploma
Highline College
Kansas State University January 2010 - Present
Verizon Wireless July 2008 - December 2009
Walgreens August 2007 - August 2008
University of Illinois January 2007 - May 2007
University of Dayton January 2004 - January 2005
Skills
PowerPoint, Microsoft Office, Customer Service, Public Speaking, Research, Russian History, Teaching, Military History, Writing, Microsoft Windows, Computer Hardware, Computer Software, IT, Windows, Software, History, Higher Education, Editing, Training, Grant Writing, Curriculum Development, Curriculum Design, Student Development
Education
Kansas State University 2007 — 2014
Doctor of Philosophy (PhD), History, 4.0
West Point Summer Seminar 2012 — 2012
University of Illinois at Urbana-Champaign 2005 — 2007
Master of Arts (MA), Russian, Eurasian, East European Studies, 3.63
Herzen State Pedagogical University of Russia 2004 — 2004
Russian Language
University of Dayton 2001 — 2005
Bachelor of Arts (BA), History and International Studies, 3.72
Herzen State Pedagogical University of Russia 2013 — 2014
Language study and archival research
Verizon Wireless December 2006 - Present
Frontier Communications July 2010 - July 2011
Skills
Direct Sales, Telecommunications, Solution Selling, Wireless, Sales Operations, Account Management, Sales Management, Sales, Cold Calling, Managed Services, Sales Process, Customer Retention, Selling, Unified Communications, Telephony, Customer Satisfaction
Education
Hesston College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Warner Pacific College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Verizon Wireless January 2015 - Present
Verizon Wireless May 2014 - January 2015
Verizon Wireless October 2013 - April 2014
Verizon Wireless August 2013 - October 2013
Paintball Sports Promotions March 2013 - October 2013
Splatball Paintball May 2013 - August 2013
Old Market Eatery+Bakery+Bar September 2012 - May 2013
National Collegiate Paintball Association March 2011 - May 2013
South Dakota State University September 2010 - May 2013
Phillips Avenue Diner June 2008 - May 2013
Skills
Leadership, Managerial Skills, Audio and Video,..., Team Player, German Speaking, Organized, Graphic Design, Public Speaking, Public Relations, Customer Service, Event Management, Research, Sales
Education
South Dakota State University 2009 — 2013
Bachelor of Arts (B.A.), German
South Dakota State University 2009 — 2012
Bachelor of Science, Consumer Affairs
Ruprecht-Karls-Universität Heidelberg / University of Heidelberg 2011 — 2011
Summer Intensive, Germanic Languages, Literatures, and Linguistics
Verizon wireless September 2009 - Present
Verizon Wireless September 2004 - Present
Verizon Wireless 1997 - Present
Verizo wireless August 1999 - September 2004
Skills
Process Improvement, Vendor Management, Management, Project Management, Telecommunications, SDLC, Software Development, Integration, Wireless, Analysis, Strategy, Access, Business Analysis, Program Management, Project Planning, Cloud Computing, Software Project..., Networking, Training, Troubleshooting, Security
Education
New Jersey Institute of Technology 1992 — 1994
Deploma in computer programming
Helwan University Cairo 1978 — 1982
Bachelor's degree, Accounting and Business/Management
Verizon Wireless June 2013 - Present
Verizon Wireless November 2012 - February 2014
Verizon Wireless June 2010 - November 2012
Verizon Wireless June 2006 - June 2010
Verizon Wireless August 2001 - June 2006
Verizon Wireless June 2000 - August 2001
Skills
Telecommunications, Managed Services, Co-location, Direct Sales, Unified Communications, VoIP, Wireless, T1, MPLS, Salesforce.com, M2M, CPE, Cold Calling, Sales Process, Account Management, Telephony, PRI, Quotas, Selling, Mobile Devices, Call Centers, Customer Service, Hiring, Sales Management, Solution Selling, Customer Retention, Sales
Education
Henry Ford Community College
University of Phoenix
Apple December 2012 - Present
Apple April 2012 - December 2012
Verizon Wireless April 2010 - April 2012
Verizon Wireless March 2009 - April 2010
Verizon Wireless August 2007 - March 2009
Verizon Wireless August 2006 - 2007
T-Mobile March 2005 - June 2006
T-Mobile March 2004 - June 2006
Skills
Call Center, Customer Satisfaction, Technical Support, Troubleshooting, Networking, Microsoft Office, Microsoft Technologies, Apple Macintosh, Mac OS X, Windows 7, Windows XP Professional, Windows Vista, Call Centers, Mac, Training, XP, Windows, Sales, Customer Service, OS X, Leadership, Customer Retention, Computer Hardware, Telecommunications, Software Installation, Operating Systems, Management, Blackberry, Customer Experience, Cisco Technologies, Wireless Networking, Security, Team Leadership, Wireless, Customer Support, BMC Remedy, VoIP, Avaya, Mobile Technology, Cellular Communications, Mobile Devices, Workforce Management, Solution Selling, CDMA, Direct Sales, Employee Training, Sales Operations, Vendor Management, 4G
Education
Henry Ford Community College 2009 — 2013
Associate of Arts, Business Management
Pima Community College 2009 — 2010
A+, Comptia A+ certification
frank cody high scool 1999 — 2000
Henry Ford Community College
Verizon Wireless August 2014 - Present
Verizon Wireless May 2013 - July 2014
Skills
Direct Sales, Sales Process, Solution Selling, Sales Operations, Sales, Wireless, Mobile Devices, Customer Service, Team Leadership, Customer Satisfaction, Account Management, Sales Management, B2B, Telecommunications
Education
Henderson State University 2000 — 2004
Bachelor of Arts (B.A.), Political Science and Government
Verizon Wireless July 2003 - Present
Skills
Managing Managers, Team Building, Staff Development, Presentation Coaching, Coaching, Call Center, Customer Retention, Call Centers, Training Delivery, Telecommunications, Succession Planning, Sales, Training, Employee Training, Customer Experience, Human Resources, Recruiting, Customer Satisfaction, Employee Relations, Process Improvement, Leadership Development, Project Management, Performance Management, Employee Engagement, Vendor Management, Team Leadership, Interviews, Wireless, Onboarding, Hiring, Leadership, Talent Management, Talent Acquisition, Organizational..., Conflict Resolution, Performance Consulting, Organizational..., Needs Analysis, Workforce Planning, Instructor-led Training, Career Development, Cold Calling, Change Management, Training Facilitation, Customer Service, Mobile Devices, 4G, Workforce Management, Workshop Facilitation, Blended Learning
Education
Henry Ford Community College
BECU February 2013 - Present
Verizon Wireless September 2010 - June 2012
B&B Dental Ceramic Arts February 2007 - May 2010
Customer Research, Inc. August 2003 - February 2007
Skills
typing, multi tasking, customer service, filing, call center, 10 key, payment card processing, logistics, conflict resolution, accurate data entry, writing, creative writing, microsoft office, clerical skills, shipping, receiving, flexibility, training, empathy, issue resolution, timely desicion making, self starter, self published, Shipping, 10 Key, Customer Service, Call Center, Filing, Training, Conflict Resolution, Distribution Center..., Accurate Data Entry, Clerical Skills, Microsoft Office, Sales, Call Centers, Customer Retention, Leadership, Payment Card Processing, Logistics, Team Leadership, Cellular Communications, Invoicing, Customer Satisfaction, Outlook, Wireless, Time Management, Customer Support
Education
Highline College 2003 — 2006
Associate of Arts, General Studies
National Benefit Plans January 2005 - Present
Global Linguist Solutions May 2007 - June 2011
BullsEye Telecom May 2003 - June 2005
Verizon Wireless January 2000 - January 2003
Skills
Recruiting, Leadership, Management, Sales, Training, Customer Service, Coaching, Account Management, Cold Calling, Team Building, Sales Management, Strategic Planning, Team Leadership, Interviews, Sales Operations, Employee Benefits, Applicant Tracking..., Human Resources, Time Management, Policy, Talent Acquisition, Employee Relations, Selling, Program Management, Leadership Development, Insurance, Healthcare, Finance, Employee Training, Process Improvement, Networking, Analysis, Hiring, Negotiation, Operations Management, Small Business
Education
Henry Ford Community College
Dearborn Financial Services
Fordson High School
Henry Ford Community College
Verizon Wireless October 2002 - February 2012
Verizon Wireless October 2006 - October 2007
Horizon Air November 1998 - November 2001
Blockbuster 1998 - 2001
Skills
Sales, Account Management, Training Delivery, Customer Satisfaction, Vendor Management, Customer Service, Leadership, Coaching, Call Center, Training, Recruiting, Mobile Devices, Team Building, Telecommunications, Team Leadership, Employee Training, Wireless, Customer Retention, Workshop Facilitation, Leadership Development, Mentoring, Customer Experience
Education
Bellevue Community College 2009 — 2011
Associate of Arts (AA), Communication and Media Studies, 3.6
University of Phoenix 2006 — 2010
Business Management
Highline Community College 2000 — 2001
Early Childhood Education and Teaching, 3.4
Verizon Wireless November 2013 - Present
M&T Bank April 2013 - November 2013
Fitness 19 2011 - 2013
Wet Seal, Inc 2009 - 2011
Skills
Communication Skills, Computers, Customer Service, Microsoft Excel, PowerPoint, Account Management, Leadership, Management, Marketing, Microsoft Office, Public Speaking, Sales, Social Media, Social Networking, Team Building
Education
Hilbert College 2007 — 2012
Bachelor of Science (BS), Forensic Science and Technology
Verizon Wireless October 2012 - Present
Verizon Wireless June 1997 - Present
Verizon Wireless January 2008 - September 2011
Skills
M2M, Wireless, Mobile Devices, Quotas, Telecommunications, 4G, CDMA, Direct Sales, Cellular Communications, LTE, Wireless Broadband, Solution Selling, Mobile Technology, Customer Retention, Sales Management, Sales Process, Management, Building Relationships, Cold Calling, Customer Experience, Unified Communications, VoIP
Education
Herzing University-Atlanta
Bachelor of Business Administration (BBA), Business Administration and Management, General
Verizon Wireless January 2014 - Present
Verizon Wireless August 2012 - January 2014
Verizon Wireless May 2011 - August 2012
Verizon Wireless January 2009 - March 2011
Alltel Wireless January 2008 - January 2009
Alltel Wireless January 2006 - January 2008
Alltel Wireless June 2005 - January 2006
Alltel Wireless January 2004 - June 2005
Alltel Wireless October 2001 - January 2004
Skills
Product Marketing, Vendor Management, Product Development, Product Innovation, Negotiation, User Experience, Commercialization, Pricing, Leadership, Wireless, Mobile Devices, Telecommunications, Customer Experience, Cellular Communications, Product Management, M2M
Education
Hendrix College 1995 — 1999
Apple 2012 - Present
Verizon Wireless 2011 - 2012
Skills
Romance Languages, Germanic Languages, Slavic Languages, Copy Editing, Grant Writing, Film Editing, Audio Editing, Music Production, Multi-instrumentalist, Archival Research, Archives, International Logistics, Immigration Policy, Human Rights Research, International..., Civil Liberties
Education
Marygrove College 2012 — 2013
Master of Arts (M.A.), English Language and Literature/Letters, 4.0: Emphasis on Literary Theory/Criticism and Linguistics;
Marygrove College 2007 — 2011
Bachelor of Arts (B.A.), History; Political Science, 3.9
USC 2006 — 2007
Cinematography and Film/Video Production; Art History
Henry Ford Community College 2003 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, 3.95: Summa Cum Laude
Bruner Corporation December 2011 - Present
Pharmacy Systems, Inc./PSI Supply Chain Solutions, LLC/PSI Rehabilitation Services, LLC July 2012 - Present
Building Control Integrators December 2011 - Present
Verizon Wireless September 2011 - July 2012
LeaderStat June 2010 - August 2011
Dawson Resources September 2006 - June 2010
Rexam October 1980 - August 2006
Skills
Talent Acquisition, Employee Relations, HRIS, Labor Relations, Succession Planning, Interviewing, Benefits, Employee Engagement, Employment Law, Onboarding, Sourcing, Performance Management, Employee Benefits, Organizational..., FMLA, Coaching, Conflict Resolution, HR Policies, Talent Management, Leadership Development, Cold Calling, Applicant Tracking..., Customer Relations, Customer Service, Workers Compensation, Contract Negotiation, Mentoring, Interviews, Recruiting, Union Relations, Strategic HR, Human Resources, Leadership, Contract Recruitment, Strategic Planning, Benefits Administration, Personnel Management, Training, Resume Writing, Internet Recruiting, Staffing Services, College Recruiting, Management, Deferred Compensation, Hiring, Workforce Planning, Benefits Negotiation, Temporary Staffing, Technical Recruiting, Executive Search
Education
Heidelberg College 1991 — 2001
BS, Business Administration/Psychology
Tiffin Columbian
Tiffin Columbian
Black Oak Partners August 2013 - Present
gloryB Design March 2012 - Present
Verizon Wireless November 2009 - March 2012
Alltel Wireless November 2006 - November 2009
Skills
Software Project..., Software Quality..., Software Documentation, Database Marketing, E-commerce, SQL, Web Applications, Customer Retention, SDLC, Systems Analysis, Project Management, VINTAGE FURNITURE, Upholstery, HOME DECOR, Payment Card Processing, Wireless Communications..., Real Time Billing, Defect Tracking and..., Software Development..., Software Testing Life..., Software Req, Staff Development, Product Catalog, Relationship Marketing, Direct Mail Campaigns, Surface Pattern Design
Education
UALR 2008 — 2009
Design and Visual Communications, General
Hendrix College 1977 — 2009
BA Psychology, Design and Applied Arts
Concordia Beverage Systems July 2013 - July 2015
Aseptico Inc. 2006 - 2012
Verizon Wireless December 2001 - September 2006
Skills
Training, Customer Satisfaction, Microsoft Office, Sales Presentations, Direct Sales, Product Demonstration, Collections, Highly motivated..., Organized Multi-tasker, Customer Service..., Project Coordination, Project Management, Adaptable & a quick..., Comfortable working..., EMT, Trade Show Presentations, Trade Show Strategy, PowerPoint, Sales Operations, Account Management, Sales Prospecting, Microsoft Excel, Sales, Customer Service, CRM, Leadership
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Business Management, 3.97
Highline Community College 1993 — 1995
Associate of Arts and Sciences (A.A.S.), Biology/Biological Sciences, General
Seattle Cancer Care Alliance August 2014 - Present
Overlake Hospital April 2014 - Present
Overlake Hospital April 2014 - July 2014
WhitePages May 2011 - February 2013
AAA Washington January 2011 - May 2011
Avelle Inc. - BBOS.com September 2010 - November 2010
HRI Corp/Classmates.com January 2010 - June 2010
Chateau at Valley Center August 2009 - May 2010
Verizon Wireless June 2006 - March 2009
E R Solutions December 2005 - June 2006
Skills
Customer Service, Salesforce.com, Social Media, Email Marketing, Online Advertising, Social Media Marketing, Account Management, Outlook, Event Planning, Social Networking, Sales, Marketing, Microsoft Office, Microsoft Excel, Team Building, Time Management, Leadership
Education
Highline Community College 2012 — 2014
AAS, Nursing
Pima Medical Institute-Renton 2010 — 2010
Medical Assistant Cetification, HealthCare
Seattle Urban Academy 2001 — 2005
Diploma
Verizon Wireless August 2009 - Present
Alltel Wireless August 2004 - August 2009
Alltel April 2003 - August 2004
Alltel August 2002 - April 2003
Alltel July 1999 - August 2002
Skills
Troubleshooting, BMC Remedy, Networking, Testing, Telephony, Cabling, Analysis, Disaster Recovery, Computer Network..., Switches, Technical Support, Wireless Networking, VPN, Blackberry
Education
Henderson State University 1991 — 1996
B.S., Recreation & Tourism
Lake Hamilton High
Southwest Power Pool July 2011 - Present
cwl architecture llc June 2008 - Present
Verizon Wireless January 2009 - April 2011
Alltel Corporation April 1991 - 2008
Georg Andersen Associates March 1988 - April 1991
Wittenberg Delony and Davidson Architects February 1985 - March 1988
Skills
Project Management, Strategic Planning, Construction, Management, Construction Management, Submittals, Interior Design, Analysis, Space planning, Contract Negotiation, Renovation, Project Planning, Facilities Management, Contract Management, Budgets, Architectures, Architecture, Space Planning
Education
The University of Texas at Arlington 1976 — 1979
Master of Architecture, Architecture & Planning
Hendrix College 1971 — 1975
BA, Business & Econmoics
Catholic High School 1968 — 1971
Verizon Wireless August 2011 - Present
Verizon Wireless 2006 - 2011
Verizon Wireless 2004 - 2006
Verizon Wireless 2000 - 2004
Skills
Sales Operations, Solution Selling, Direct Sales, Sales Management, Customer Satisfaction, Selling, Telecommunications, Wireless, Cold Calling, Team Leadership, Sales Process, Sales, Customer Retention, Account Management, New Business Development, B2B, Mobile Devices, Call Centers, Management
Education
Jack Welch Management Institute 2014 — 2017
Master of Business Administration (MBA)
University of Notre Dame - Mendoza College of Business 2013 — 2013
Certificate, Effective Leadership
High Point University 2002 — 2005
Business Administration
George Washington HS 1996 — 1998
Verizon Wireless 2007 - 2010
Skills
Telecommunications, CDMA, LTE, Wireless, VoIP, Call Centers, Cellular Communications, GSM, 3G, IP, Mobile Devices, Customer Experience, Customer Retention, Telephony, Computer Network..., Ethernet, UMTS, MPLS, Broadband, Troubleshooting, Unified Communications, Customer Satisfaction, Network Design, Wireless Networking
Education
Hendrix College 1988 — 1992
Bachelor of Business Administration (B.B.A.), Business/Managerial Economics
The Cheesecake Factory June 2015 - Present
Sorority Stylista June 2015 - Present
High Point University August 2014 - Present
Verizon Wireless 2014 - 2015
DSW December 2012 - June 2014
Skills
Teamwork, Leadership, Event Planning, Customer Service, Social Media, Strategic Communications, Creative Writing, Event Management, Sales, Microsoft Office, Microsoft Word, PowerPoint, Time Management, Adobe Photoshop, Adobe Audition, Adobe Premiere, Adobe InDesign
Education
Bishop Fenwick High School 2010 — 2014
High School diploma, 9-12
High Point University 2014 — 2018
Event Management, Class of 2018
Verizon Wireless May 2003 - Present
Education
Herzing University-Birmingham 1998 — 2000
AK Media October 2012 - Present
North Way Christian Community November 2012 - Present
Keelan Dental September 2013 - November 2014
Verizon Wireless December 2012 - August 2013
High Point University June 2011 - October 2012
K2 Productions May 2012 - August 2012
High Point University August 2010 - May 2011
High Point University August 2008 - May 2011
Butler Country Club June 2006 - August 2010
Skills
Social Media, Advertising, Graphic Design, Final Cut Pro, Facebook, Adobe Photoshop, Mixing Music, Film Production, Sports, Marketing, Twitter, YouTube, Instagram, Google+, SEO, Adobe After Effects, Adobe Illustrator, Digidesign Pro Tools, Native Instruments..., Adobe Premiere, Microsoft Office, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Autodesk Smoke, Website Creation, Sports Marketing, Digital Signage, Revel Digital Management
Education
High Point University 2008 — 2012
Communications, Digital Media
Gamco Services Inc August 2014 - June 2015
Verizon Wireless December 2013 - April 2014
Verizon Wireless May 2009 - December 2013
Alltel/Verizon Wireless June 2004 - May 2009
Alltel Wireless July 2002 - June 2004
Alltel Wireless April 2001 - July 2002
Skills
Negotiation, Customer Service, Coaching, Mentoring, Call Center, Customer Relations, Microsoft Office, Word, Excel, Client Relationship..., Data Analysis, PowerPoint, Outlook, Budgeting, Public Speaking, Supervisory Skills, Troubleshooting, Operations Management, Customer Satisfaction, Analysis, Leadership Development, Organizational..., Telecommunications, Writing, Documentation, Social Media, Vendor Management, Compliance, CRM, Microsoft Excel, Budgets, Software Documentation, Employee Engagement, Call Centers, Process Improvement, Team Leadership, Training, Customer Experience
Education
High Point University 1988 — 1992
BA, History & Political Science; Business Administration & Economics
Verizon Wireless April 2015 - Present
Verizon Wireless March 2009 - April 2015
Barnes & Noble October 2008 - March 2009
Barnes & Noble September 2005 - October 2008
Skills
Customer Service, Call Center, Service Excellence, Computer Literate, Organizational Behavior, Typing, Front Office, Call Centers, Customer Satisfaction, Customer Experience, Telephone Skills, Team Leadership, Cash Register, Customer Retention
Education
Henry Ford Community College 1999 — 2000
Business Administration and Management, General
Chadsey High School 1989 — 1993
Diploma, General Studies
Arkansas Blue Cross Blue Shield September 2015 - Present
Windstream Communications May 2012 - September 2015
Arkansas Department of Education May 2009 - May 2012
Verizon Wireless March 2008 - May 2009
Alltel March 2006 - 2008
Alltel August 2003 - March 2006
Alltel July 2002 - August 2003
New Horizons Computer Learning Center August 1999 - September 2001
APEX Marketing, Inc - a subsidiary of Fairfield Communities, Inc. March 1999 - August 1999
Fairfield Communities, Inc. October 1994 - May 1998
Skills
Organizing, Project Coordination, Event Planning, Customer Service, Troubleshooting, Budgeting, Training & Development, Recruitment/Retention, Reportage, Budgets, Project Management, Analysis, Employee Training, Training, Process Improvement, Cross-functional Team..., Call Centers, Telecommunications, Management, Program Management, Leadership, Human Resources, Software Documentation, Vendor Management, Sales, Strategy, Recruiting
Education
Hendrix College 1987 — 1991
BA, Psychology
Verizon Wireless August 2014 - Present
MBA Direct January 2014 - August 2014
Command Alkon January 2012 - January 2014
BBVA Compass January 2008 - August 2011
Skills
Leadership, Direct Marketing, Team Building, Direct Sales, Advertising, Marketing, Marketing Communications, Customer Service, Sales, Customer Acquisition, Sales Management, Public Speaking, Strategic Planning, Team Leadership, B2B, Cold Calling, Sales Presentations, Customer Retention, Product Marketing, Social Media Marketing, Customer Experience, Building Relationships, Online Marketing, Social Networking, Brand Management, Brand Awareness, Microsoft Office, Event Planning, Public Relations, Social Media, Training, Account Management, Event Management, Digital Marketing
Education
Herzing University-Birmingham 2009 — 2011
Associate’s Degree, Electronics and Telecommunications, 3.45
BECU December 2011 - August 2015
Verizon Wireless September 1998 - February 2010
Skills
Customer Experience, Consumer Lending, Credit, Call Centers, Relationship Management, Sales Management, Loans, Banking, Retail Banking, Mortgage Lending, Customer Satisfaction, Cold Calling, Small Business Lending, Lines Of Credit, Risk Management, Credit Analysis, Loan Origination, M2M, Customer Retention, Commercial Lending, Credit Cards, Deposits, Credit Risk, Business Analysis, Merchant Services, Underwriting, MLO - Mortgage Loan...
Education
Hill College 2006 — 2010
Bachelor's degree, Business Administration and Management, General
RBC Wealth Management March 2015 - Present
Full-time Student/Business Analyst in transition 2014 - Present
Verizon Wireless November 2010 - June 2014
Skills
Direct Sales, Customer Service, Conflict Resolution, Negotiation, Problem Solving, Persuasion, Public Speaking, Presentation Skills, Soft Skills, Customer Satisfaction, Coaching, Leadership, Retail, Retail Sales, Driven By Results, Telecommunications, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access
Education
North Hennepin Community College 2015 — 2015
Prerequisites for Masters Information System, Management Information Systems emphasis Software Development
Hennepin Technical College 2014 — 2014
Associate's degree, Business Analyst
University of Minnesota-Twin Cities 2012 — 2012
Certificate, Business Analysis Certificate
University of Northwestern - St. Paul 2008 — 2010
Bachelor of Science (BS), Youth and Family Studies
North Central University 2007 — 2008
BA, Youth Ministry
ABC Financial Services March 2012 - Present
Verizon Wireless February 2003 - November 2011
Skills
Call Centers, Leadership, Analysis, Six Sigma, Customer Satisfaction, Testing, Microsoft Office, Management, Process Improvement, Training, Team Building, Troubleshooting
Education
Henderson State University 1992 — 1996
Bachelor’s Degree
SEPHORA January 2015 - Present
Oracle October 2007 - January 2015
Bharosa Inc March 2006 - September 2007
KLA Tencor July 2005 - March 2006
Hitachi Data Systems September 2003 - July 2005
Verizon Wireless November 2002 - September 2003
NetClerk Inc September 1999 - March 2002
Sun Microsystems 2002 - 2002
LG Electronics India Pvt Ltd September 1998 - July 1999
CMC Ltd 1996 - 1998
Skills
Performance Tuning, Architecture, Testing, High Availability, Unix, Data Warehousing, Solaris, Enterprise Architecture, Oracle E-Business Suite, Solution Architecture, Disaster Recovery, Cloud Computing, Oracle Applications, Shell Scripting, Oracle, Enterprise Software, Business Intelligence, Databases, Oracle RAC, Cluster, SaaS, Tomcat, Integration, Weblogic, Data Migration, System Architecture, Software Development, SOA, ERP, Websphere, Identity Management, Oracle Fusion Middleware, Microsoft SQL Server, Scalability, Big Data, JDBC, MySQL, Oracle Application..., Middleware, Hadoop, SSO, Java Enterprise Edition, Application Servers, Distributed Systems, Architectures, Oracle Identity Manager, Web Services, SQL Tuning, EAI, SOAP
Education
Hemwati Nandan Bahuguna Garhwal University 1990 — 1994
Bachelor's Degree
Verizon Wireless November 2012 - Present
Verizon Wireless January 2008 - October 2012
Verizon Wireless November 2006 - January 2008
Verizon Wireless January 2006 - November 2006
Verizon Wireless January 2003 - January 2006
Verizon Wireless January 2002 - January 2003
Verizon Wireless January 1999 - January 2002
Verizon Wireless January 1998 - January 1999
Airtouch Cellular January 1995 - January 1998
Cellular One June 1992 - January 1995
Skills
Business Solution, Wireless Access, Direct Sales, Golf, Father, M2M, Quotas
Education
Hillsdale College 1989 — 1990
Liberal Arts
Verizon Wireless November 2014 - Present
Best Buy January 2011 - March 2014
Splash Auto Wash January 2008 - December 2010
Skills
Hospitality, Microsoft Office, Team Management, Customer Service, Team Leadership, Sales, Cashiering, Telephone Skills, Social Networking, Computer Repair, Shipping Systems
Education
University of Michigan-Dearborn 2014 — 2016
Accounting and Finance
Henry Ford Community College
Verizon Wireless October 2013 - Present
Verizon Wireless November 2010 - October 2013
Verizon Wireless March 2010 - November 2010
Skills
Customer Service, Customer Experience, Communication, Sales, Motivation, Self-driven, Management, Team Leadership, Integrity, Passion for Success, Direct Sales, Sales Management
Education
Highline Community College 2007 — 2009
Associate of Arts (AA), Criminal Justice and Corrections
Decatur Highschool 2004 — 2008
Volt Logistics ClerkOld Dominion Freight LineAugust 2014 - Present
Verizon Wireless 1996 - 2012
Skills
Call Center, Wireless, Mobile Devices, Telecommunications, Customer Experience, Call Centers, Account Management, Troubleshooting, Customer Satisfaction, Customer Retention, Outlook, Management, Customer Service, VoIP, Technical Support, Cellular Communications, Direct Sales, Sales Operations
Education
Highline Community College 2013 — 2014
International Business, International Business Trade, 3.65
Mortgage Builder Software June 2015 - Present
Transdev June 2013 - Present
Dialogue Marketing August 2012 - May 2013
Kelly Services May 2012 - August 2012
Verizon Wireless April 2011 - May 2012
Veolia Transportation March 2006 - April 2011
Snelling Temp Agency September 2005 - March 2006
Skills
Human Resources, Employee Benefits, Payroll, Recruiting, FMLA, ADP Payroll, New Hire Orientations, Workers Compensation, Accounts Payable, Interviews, Invoicing, Budgets, Analysis, Time Management, Customer Satisfaction, Customer Service, Call Center, Telecommunications, Data Entry, Employee Engagement, Employee Relations, Hiring, Management, Onboarding, Operations Management, Talent Management, Team Building, Training, Call Centers
Education
Oakland University 2012 — 2014
Business Administration and Management, General
Henry Ford Community College 2003 — 2006
Associates, Business Management
BECU October 2012 - Present
Verizon Wireless January 2009 - June 2012
Verizon Wireless January 2001 - January 2009
Verizon Wireless January 2000 - August 2008
Verizon Wireless January 2000 - January 2001
Verizon Wireless January 1999 - January 2000
Skills
Customer Service, Excel, WordPerfect, Word, Data Entry, Organizing, Invoicing
Education
Highline Community College 1994 — 1996
Associate of Arts (AA), Business/Commerce, General
Hazen Highschool
Highline College
Associates, Business
Verizon Wireless October 2014 - Present
Verizon Wireless April 2013 - September 2014
Baptist Health July 2011 - April 2013
Creative Lines, Inc June 2007 - July 2011
Leisure Arts March 2009 - January 2011
Hot Springs Documentary Film Institute June 2007 - March 2009
Skills
HTML, CSS, ColdFusion, JavaScript, SQL, C#, C++, Visual Studio, Microsoft Office, Photoshop, Illustrator, InDesign, Dreamweaver, Graphic Design, Web Development, Web Design, Microsoft SQL Server, Advertising, PHP, SEO, Adobe Creative Suite, User Experience, jQuery, HTML5, Leadership, Management, Layout, Logo Design, MySQL, XHTML, Graphics, ASP.NET
Education
University of Arkansas at Little Rock 2012 — 2014
Master of Science (MS), Management Information Systems
Henderson State University 2010 — 2011
Bachelors of Science, Computer Science
Henderson State University 2003 — 2007
Bachelors of Fine Arts, Digital Art and Design
Delta Air Lines July 2008 - Present
Verizon Wireless September 2007 - July 2008
Northwest Airlines November 2003 - April 2008
Verizon Wireless January 2006 - September 2007
American Airlines May 2002 - June 2003
American Airlines May 2001 - May 2002
Skills
Call Center, Troubleshooting, Policy, Customer Service, Outlook, Process Improvement, Microsoft Excel, Management, Process Scheduler, Aviation, Operations Management, Airlines, Team Building, Analysis, Sales, Sabre, Call Centers, Quality Assurance, Microsoft Office, Program Management, Time Management, Training, Team Leadership, Flights
Education
University of Washington 2010 — 2012
BA, Business Adminstraion - Finance
Highline College 2009 — 2010
AA, Business Administration
Verizon Wireless January 2009 - Present
Alltel Wireless November 2006 - January 2009
Alltel Wireless April 2003 - November 2006
Alltel Wireless June 2001 - April 2003
Alltel December 1996 - June 2001
Education
University of Arkansas at Little Rock 2008 — 2009
Business Technology
Hendrix College 1977 — 1981
BA, Psychology
Denali Sourcing Services April 2015 - Present
Verizon Wireless 2008 - 2014
Skills
Telecommunications, Wireless, VoIP, Mobile Devices, Solution Selling, Direct Sales, Managed Services, Call Centers, Team Leadership, Unified Communications
Education
Strayer University
Highline College
Highline High School
Medica May 2013 - Present
Verizon Wireless February 2012 - May 2013
Connex International, Inc. March 2010 - July 2011
Imagine Print Solutions March 2005 - May 2009
Skills
Management, Customer Service, New Business Development, Training, Sales Management, Computer Hardware, Sales, Network Administration, Account Management, Offset Printing, Troubleshooting, Security, Team Leadership, Project Management, Pre-press, Program Management, Customer Satisfaction, Call Centers, Negotiation, Advertising
Education
Hennepin Technical College 2009 — 2010
Desktop Computer support/repair techinician
Verizon Wireless 1996 - Present
Education
Stevens Institute of Technology 2006 — 2009
MS
University of California, San Diego 2005 — 2005
University of California, Irvine - The Paul Merage School of Business 1998 — 2001
MBA
Hendrix College 1984 — 1988
BA
Verizon Wireless May 1999 - Present
Alltel 1999 - 2009
Skills
OFCCP, Affirmative Action, Human Resources, Employee Relations, Recruiting, HR Policies, HRIS, Talent Management
Education
Henderson State University 1994 — 1998
Verizon Wireless June 2008 - Present
Bowne June 2000 - June 2008
Education
Marygrove College 2007 — 2009
BS, Computer Information Systems/Mathematics
Henry Ford Community College 2003 — 2006
AAS, Computer Information Systems
American Airlines November 2011 - Present
Verizon wireless October 2010 - November 2011
WHERE, Inc. June 2009 - October 2010
uLocate Communications (currently WHERE, Inc.) June 2009 - February 2010
AirMe September 2007 - May 2009
Siemens Medical Solution 2006 - 2007
Illinois Institute of Technology 2005 - 2006
Skills
Android, Java, Mobile Applications, Mobile Devices, Spring, jQuery, XML, HTML 5, Agile Methodologies, Eclipse, CSS, Databases, Android Development, JavaScript, J2ME, Blackberry, Operating Systems, Software Development, iOS, Testing, SDLC, Wireless, Linux, Mobile, HTML, J2EE, GPS, Programming, UML, OOP, Software Engineering, JSON, SOAP, SQL, Wearable Computing, splunk
Education
Illinois Institute of Technology 2005 — 2007
Masters of Computer Science (MCS)
Hemchandracharya North Gujarat University 1999 — 2003
BE, Electronics and Communication
Microsoft November 2013 - Present
Alere Wellbeing December 2012 - April 2013
Verizon Wireless June 2009 - June 2012
Verizon Wireless December 2008 - June 2009
Verizon Wireless January 2005 - December 2008
Verizon Wireless September 2003 - January 2005
Skills
Call Center, Wireless, Customer Retention, Customer Experience, Telecommunications, Customer Satisfaction, Billing Systems, Cellular Communications, Technical Support, Mobile Devices, Troubleshooting, Account Management, Escalation, Sales, Customer Service, Call Centers
Education
Highline College 2002 — 2002
Paralegal Plus Certificate
Western Washington University 1996 — 2001
Bachelor of Arts (B.A.), Political Science and Government
Verizon Wireless June 2006 - Present
Alltel Communications 1992 - 2009
Alltel January 2004 - June 2006
Skills
Requirements Analysis, Telecommunications, SDLC, Analysis
Education
Henderson State University 1991 — 1992
MBA, Finance
Henderson State University 1990 — 1991
BBA, Accounting
Verizon Wireless May 1995 - Present
Alltel Wireless May 1995 - September 2006
Education
Henderson State University 1990 — 1994
BBA, Accounting
Northrop Grumman Corporation March 2013 - Present
Alltel / Verizon Wireless 2003 - March 2012
Alltel 2002 - 2012
Verizon 1998 - 2012
Verizon Communications 1998 - 2012
Verizon Wireless 1998 - 2009
Fidelity Information Services 1998 - 2001
CareNetwork 1987 - 1998
Skills
Call Center, Telecommunications, Security, Wireless, Vendor Management, Customer Experience, Troubleshooting, Data Center, Management, Networking, Call Centers, Team Leadership, Software Documentation, VoIP, Access, Training, Business Analysis, Visio, Information Security, Disaster Recovery, SDLC, Technical Support, System Deployment
Education
Hendrix College 1982 — 1986
BA, English
Primerica Financial Services April 2007 - Present
Verizon Wireless January 2009 - February 2010
Alltel Wireless September 2005 - January 2009
Advantage Communications, Inc September 2004 - September 2005
Metropolitan National Bank September 2001 - September 2004
Skills
Customer Retention, Strategic Planning, Telecommunications, Customer Satisfaction, Account Management, Customer Service, Sales Management, Call Center
Education
Henderson State University 1997 — 2001
BBA, Finance
T-Mobile June 2014 - Present
T-Mobile November 2013 - May 2014
T-Mobile October 2011 - November 2013
US Bank May 2010 - August 2011
Go wireless July 2009 - May 2010
Zones February 2008 - July 2009
Good Chevrolet January 2007 - December 2007
Verizon Wireless April 2006 - December 2006
Sprint February 2004 - March 2006
CompUSA 2000 - 2004
Skills
Sales, Sales Process, Wireless, Customer Retention, Customer Experience, Sales Management, Telecommunications, Team Leadership, Management, Customer Satisfaction, Direct Sales, Solution Selling, Salesforce.com, Mobile Devices, Mobile Technology, Retail, Customer Service, Channel Partners, Networking, Sales Presentations, Product Marketing, Product Management, Hiring, M2M, Store Management, Vendor Management, Account Management, Team Building, Leadership, CRM, Managed Services, Business Development, Cross-functional Team..., Training, Inventory Management, Employee Training, Forecasting, Coaching, Recruiting, Competitive Analysis, VoIP, Profit, Customer Acquisition, Merchandising, Loss Prevention, Hardware, SAN, Inventory Control, Storage, Banking
Education
Highline College 1996 — 1999
AA, Information Systems
Kennedy Highschool
Verizon Wireless 2009 - Present
ALLTEL Communication, Inc. 2001 - 2009
Skills
Wireless, Requirements Analysis, PMP, Business Analysis, SDLC, Project Management, Vendor Management, Process Improvement, Visio, Testing, Troubleshooting, Quality Assurance, IT Management, Software Documentation, Project Planning
Education
Hendrix College
Bachelor of Arts (B.A.), Physics
Lousiana Tech University
Master's degree, Mechanical Engineering
Verizon Wireless April 2014 - Present
scholastic 2008 - 2014
Inverness Medical November 2007 - April 2008
MicroPower January 2006 - November 2007
Skills
Microsoft SQL Server, SSRS, SSIS, JavaScript, Analysis Services, Visual Basic, DB2, Analytics, Omniture, Business Intelligence, SQL, MySQL, Data Warehousing, Database Design, Databases, HTML, jQuery, Web Analytics, Project Management
Education
Hemchandracharya North Gujarat University 2001 — 2005
B.E, Information Technology
GM Financial September 2014 - Present
Trinity Health November 2012 - August 2014
Trinity Health March 2012 - November 2012
Duncan Solutions January 2010 - March 2012
MIST INNOVATIONS March 2008 - March 2009
Verizon Wireless October 2003 - March 2008
Advanced Networking Group April 1999 - February 2002
Advanced Web Design 1999 - 2002
Skills
Active Directory, Troubleshooting, Technical Support, Help Desk Support, Citrix, Hardware, Networking, Windows 7, Computer Hardware, Microsoft Office, Cisco Technologies, Microsoft Exchange, Windows Server, Software Installation, Windows, Cerner, Software Documentation, System Administration, NextGen, Servers, Project Management, LogMeIn, Testing, Remote Desktop, Printers, Operating Systems, Wireless Networking, Routers, XP, Switches, TCP/IP, Microsoft, Windows Server 2008, Cisco devices, Remotely Anywhere, exchange server, Identity and Access..., Exchange Server..., Powershell, Exchange Management..., AIMS information..., SailPoint Identity IQ
Education
Macomb Community College 2012 — 2012
Health Information Technology, Implementation Support Specialist
Walled Lake Workforce Retraining 2011 — 2012
Implementation Support Specialist, Health Information Technology, 3.00
Henry Ford Community College 2009 — 2010
Certificate Of Completion, Cisco Network Academy (Cisco), 3.00
Oakland Community College 2008 — 2009
Certificate Of Completion, Cisco Network Academy, 3.00
Randolph Career Technical Institute 1993 — 1995
Degree, Basic/Industrial Electronics
Henry Ford High School 1992 — 1995
Diploma, Basic Studies, 3.00
Cisco Learning Network
Verizon Wireless July 2015 - Present
Verizon Wireless March 2014 - July 2015
Verizon Wireless August 2013 - March 2014
Verizon Wireless June 2013 - August 2013
verizon wireless October 2005 - June 2013
Oreck Vacuum USA May 2003 - October 2005
Skills
Wireless, Sales, M2M, Solution Selling, Quotas, Customer Retention, Customer Service, Management, Customer Satisfaction, Wireless Networking, Direct Sales, Mobile Devices, Telecommunications, Retail, Sales Management, Cellular Communications, Cold Calling, Microsoft Office, Mobile Technology, PowerPoint, Customer Experience, Team Building, Strategic Planning, Microsoft Excel, Windows, Indirect Channel Sales, Indirect Sales Channels, Technical Support, Wireless Broadband, Store Management, 4G, EVDO, Handsets, CDMA, Smartphones, Carriers, LTE, Mobile Communications, Merchandising, Microsoft Word, Retail Sales, Team Leadership, Employee Training, Social Networking, Coaching, WiFi, Location Based Services, Data Entry, Event Planning, Vendor Relationship...
Education
Henry Ford Community College 2015 — 2020
Business Administration and Management, General
CKCL, LLC February 2010 - Present
Verizon Wireless January 2009 - February 2010
Alltel Communications, Inc. August 2003 - January 2009
ALLTEL COMMUNICATIONS, INC January 2000 - January 2009
Alltel Wireless April 2000 - August 2003
ALLTEL COMMUNICATIONS, INC January 2000 - January 2003
360 Communications July 1991 - July 2000
Centel Cellular and Sprint Cellular January 1991 - January 2000
Centel Corporation August 1988 - August 1991
CENTEL CORPORATION January 1989 - January 1991
Education
High Point University 1969 — 1999
BS, History
High Point University, High
BS, Education
Verizon Wireless September 2011 - Present
Verizon Wireless August 2009 - September 2011
Alltel Wireless November 2008 - November 2009
Alltel Wireless 2006 - 2008
Alltel Wireless 2004 - 2006
Fidelity Information Services 2003 - 2004
Alltel Information Services 2000 - 2003
Skills
Data Analysis, Teradata SQL, Business Intelligence, Process Improvement, Project Management, Project Planning, Business Analysis, Tableau, Microsoft SQL Server, Telecommunications, Vendor Management, SDLC, Call Centers, Wireless, Requirements Analysis, Data Warehousing, Customer Experience, Product Management, Call Center, PMP, Cross-functional Team..., Unix, Software Documentation, Leadership, Team Leadership, Software Project..., Visio, Mobile Devices, Program Management, Solution Selling, Troubleshooting, Analysis, Management, Testing, Customer Retention, PMO, Business Process..., Security, IT Strategy, Solution Architecture, Business Requirements, ITIL, MS Project, Requirements Gathering, SharePoint, IT Management, Project Portfolio...
Education
Henderson State University
BBA, Business
Windstream Communications October 2012 - Present
Tapfin May 2012 - October 2012
Purcell Systems November 2011 - May 2012
Verizon Wireless January 2009 - October 2011
Alltel February 2003 - January 2009
Alltel July 2001 - February 2003
Alltel March 2000 - July 2001
Alltel March 1998 - March 2000
Alltel September 1997 - March 1998
Skills
MS Project, GIS, Standards Development, Wireless, Visio, MapInfo, Telecommunications, Process Improvement, Network Engineering, Organizational Behavior, Documentation, Strategic Planning, PMP, Technical Writing, Planning, Team Building, Team Leadership, Disaster Recovery, Problem Solving, Project Planning, Management, Software Documentation, Switches, Computer Network..., Microsoft Project, Networking
Education
University of Phoenix 2006 — 2008
MBA, Business
University of Phoenix 2004 — 2006
Certificate, Project Management
Hendrix College 1991 — 1995
BA, Philosophy, Political Science, & History
Humble High 1988 — 1991
Ingram Micro January 2014 - Present
Ingram Micro August 2013 - January 2014
Verizon Wireless October 2010 - August 2013
One Communications October 2009 - October 2010
AstraZeneca Pharmaceuticals July 2005 - September 2009
Sonitrol January 2004 - June 2005
MCI October 1998 - October 2003
IKON Office Solutions/Larry Smith Office November 1988 - September 1998
Buffalo Bills June 1994 - September 1994
Skills
VoIP, Selling, Sales Operations, B2B, Sales Process, Sales, Marketing, Strategic Planning, Solution Selling, Telecommunications, Direct Sales, Integration, Account Management, Managed Services, Wireless, Sales Management, Cold Calling, Integrated Marketing, Co-location, Customer Retention, Salesforce.com, Professional Services
Education
Heidelberg University 1991 — 1995
BS, Business
Verizon Wireless June 2015 - Present
Verizon Wireless October 2013 - Present
Verizon Wireless March 2012 - December 2013
Verizon Wireless February 2008 - March 2012
Verizon Wireless December 2005 - February 2008
Verizon Wireless February 2001 - December 2005
Skills
Wireless, Direct Sales, Solution Selling, Account Management, Mobile Devices, Customer Retention, Call Centers, Sales, Sales Operations, Sales Management, Customer Satisfaction, Customer Experience, Sales Process, Reporting & Analysis, Cost Reporting
Education
Hendrix College 1996 — 2000
Philosphy
Hendrix College 1996 — 2000
University of Central Arkansas 2012 - Present
Verizon Wireless February 2009 - December 2011
Alltel August 2007 - February 2009
Alltel January 2004 - August 2007
ALLTEL Communications, Inc January 2001 - January 2004
ALLTEL Communications, Inc January 2000 - January 2001
ALLTEL Communications, Inc August 1997 - January 2000
Acxiom January 1989 - February 1997
Skills
Microsoft Office 2003, SQL, Helping Students Succeed, Troubleshooting, Analysis, Program Management, Project Management, Leadership, Management, Technical Support, Wireless, Testing, Microsoft Office, Customer Satisfaction, Project Planning
Education
University of Central Arkansas 1985 — 1988
BBA, General Marketing
Hendrix College 1983 — 1985
Verizon Wireless September 2014 - Present
Xerox State Healthcare, LLC June 2013 - September 2014
Self Employed March 2011 - June 2013
Encadria Staffing Solutions LLC July 2008 - February 2009
Travelers Insurance January 2008 - May 2008
First Horizon Insurance Agency, Inc. January 2006 - January 2008
The Hanover Insurance Group August 2002 - January 2006
Liberty Mutual Insurance May 2001 - July 2002
US Army August 1983 - July 1987
Skills
Property & Casualty..., Personal Lines Auto, World Class Customer..., Sales, Data Entry, Umbrella Insurance, Claim, Customer Retention, New Business Development, Professional Liability, Account Management, Homeowners, Leadership, Customer Service
Education
Oglethorpe University 2004 — 2006
B.A., Communications, Politics
Henry Ford Community College 1995 — 2000
A.A., Liberal Arts
Worked at Verizon Wireless December 2008 - June 2012
City of Seattle October 1991 - June 2012
Verizon Wireless January 2004 - December 2008
Skills
Wireless, Customer Service, Technical Support, Call Center, Team Leadership, Troubleshooting, Negotiation, High Level Of Accuracy, Teamwork, Telecommunications, Customer Retention, Customer Satisfaction, Account Management, Sales Operations, Mobile Devices, Call Centers, Training, Leadership, Cellular Communications, Customer Experience, VoIP, Project Management, Process Improvement, B2B
Education
Seattle University 1984 — 1986
BA, Business/Marketing
Highline Community College 1981 — 1984
Associate of Arts (A.A.), Business Administration and Management, General
O'Dea High School 1976 — 1980
Verizon Wireless January 2006 - Present
Alltel Wireless January 2004 - January 2006
Danfoss October 1992 - January 2004
Skills
Wireless, TCP/IP, VoIP, .NET, Networking, Microsoft Exchange, Microsoft SQL Server, Windows Server, SCO Unix, Solaris, IEX Total View, JavaScript, Red Hat Linux, ASP.NET, AJAX, Agile Methodologies, Network Security, Checkpoint Security, Websense, JBoss Application Server, Shell Scripting, Oracle, Samba, VMware ESX, VMware vSphere
Education
Henderson State University
Bachelor of Business Administration (BBA), Business Administration and Management, Computer Science
Starbucks January 2014 - Present
Starbucks January 2013 - January 2014
Verizon Wireless November 2002 - June 2012
Verizon Wireless 2006 - 2008
SymRx 2000 - 2002
Skills
Call Center, Cellular Communications, Customer Satisfaction, CDMA, Customer Retention, Customer Experience, Wireless, Telecommunications, VoIP, Troubleshooting, LTE, Mobile Devices, Vendor Management, Training, Call Centers, Leadership, Management, Sales, Customer Service, Telephony, Team Leadership, 4G, Account Management, Wireless Networking, Direct Sales, Employee Training, Technical Support
Education
Highline College 1997 — 1999
AA, Paralegal Certificate
Windstream Communications July 2010 - Present
Verizon Wireless October 2008 - June 2010
Skills
VoIP, Network Security, Data Center, Security, Disaster Recovery, Cisco Technologies, Juniper, Telecommunications, DSL, Database Design, Data Mining, Data Modeling
Education
Henderson State University 2002 — 2004
BS, Computer Science, Math
University of Arkansas 1999 — 2002
Computer Engineering
Verizon Wireless January 1998 - Present
Skills
DB2, SDLC, Project Management, Software Project..., Software Development, Business Analysis, Agile Methodologies, Requirements Analysis, Integration, Oracle, Telecommunications, Visio, SQL
Education
western oregon state college 1989 — 1990
Helwan University Cairo 1984 — 1988
B.S
Xerox August 2014 - Present
Lancer Hospitality March 2013 - August 2014
Northwest Face and Spa August 2012 - October 2012
Holland America Line September 2011 - August 2012
Verizon Wireless December 2007 - June 2010
Skills
Telecommunications, Call Centers, Wireless, Customer Retention, Customer Experience, Direct Sales, Customer Satisfaction, Mobile Devices, Sales, Customer Service, Account Management, Team Leadership, Management, Sales Management
Education
Highline College 2005 — 2007
AAS, Interior Design
Highline Community College 2005 — 2007
AAS, Interior Design
Quicken Loans January 2013 - Present
Verizon Wireless February 2012 - January 2013
T-Mobile November 2008 - February 2012
Skills
Sales, Residential Mortgages, Consulting, Wireless, Customer Service, Customer Satisfaction, Long-term Customer..., Management, Positive Team Player, Adaptability, Corporate Finance, Finance, Learning Quickly, Self-starter, Listening to customers, Solution Selling, Positive Personality, Handle Confidential..., PowerPoint, Microsoft Excel, Microsoft Office, Reliable, Consistency, Determination to Succeed, Highly motivated..., Knowledge-hungry Learner
Education
University of Michigan-Dearborn 2008 — 2012
Bachelor of Business Administration (B.B.A.), Accounting and Finance, 3.0
Henry Ford Community College 2005 — 2008
Associate's degree, Business Administration and Management, General, 3.1
Verizon Wireless August 2004 - Present
Library of Virginia September 1996 - January 2004
Education
University of Maryland, OKINAW JAPAN 1977 — 1979
BA, Business Management
High Point University 1965 — 1968
None, Sociology
Central Pacific Bank December 2013 - Present
Verizon Wireless April 2010 - November 2013
Bank of Hawaii March 2009 - April 2010
Bank of Hawaii February 2009 - March 2009
U.S. Bank July 2008 - January 2009
ING Direct Sharebuilder December 2007 - June 2008
Skills
Direct Sales, Solution Selling, Sales Operations, Account Management, Sales Management, Sales Process, Cold Calling, Sales, Telecommunications, B2B, Customer Retention, Selling, Wireless
Education
University of Washington 2004 — 2007
BA, Double Major in Economics and Sociology
Highline Community College 2002 — 2004
Associate of Arts (A.A.), General Studies
Verizon Wireless August 2012 - Present
Verizon Wireless October 2008 - August 2012
Monteleone Hotel 2006 - 2008
Louisiana Medical Mutual Insurance Co 2005 - 2008
Efficient Networks / Siemens 1999 - 2003
Sony Electronics Professional Solutions of America 1996 - 1999
Sierra Semiconductor/PMI 1994 - 1996
Skills
CISCO CCNA, COMP ITA A+, COMP TIA Network +, Microsoft MCP, CCNA, TCP/IP, Networking, Technical Support, Microsoft Certified..., Switches, Wireless Networking, Routers
Education
Regis University 2012 — 2016
Master's degree, Systems Engineering / Enterprise Security
Regis University 1994 — 1996
Bachelor's degree, Computer Science/Information Technology
Verizon Wireless October 2011 - February 2015
Alltel Wireless January 2000 - October 2011
Associated Management January 1996 - April 2006
Skills
Call Center, Customer Service, Wireless, Troubleshooting, Data Analysis, Team Lead, Accounts Receivable, Office Administration, Microsoft Office, Team Leadership, Leadership, Public Speaking, Call Centers, Microsoft Excel, Team Building, Strategic Planning, Customer Experience, Analysis, Coaching, Management, Training
Education
Strayer University 2012 — 2015
Master of Business Administration (MBA), Human Resources Management
Philander Smith College 2001 — 2003
Bachelor of Arts (BA), Organizational Management
Henderson State University 1990 — 1994
Associate of Arts and Sciences (A.A.S.), Business
Verizon Wireless January 2010 - Present
Alltel Communications, March 2006 - January 2010
Lavender and Wyatt February 2005 - February 2006
British Cars of Little Rock February 2001 - January 2005
Skills
Contract Negotiation, Cross-functional Team..., Forecasting, Management, Sales Operations, Vendor Management, Procurement, Account Management, Analysis, Contract Management
Education
Henderson State University 1996 — 1999
Lancer Hospitality March 2013 - Present
Northwest Face Spa August 2012 - October 2012
Northwest Face Spa August 2012 - October 2012
Holland America September 2011 - August 2012
ACS, Inc January 2011 - January 2012
ACS Inc. September 2010 - September 2011
Sr January 2010 - January 2011
Verizon Wireless December 2007 - June 2010
Skills
Tourism, Microsoft Office, Customer Service, Event Management, Microsoft Excel, Social Media, Hotels, Hospitality, Marketing Strategy, Microsoft Word, PowerPoint, Online Advertising, English, Event Planning, Strategic Planning, Public Relations, Negotiation, Marketing, Marketing Communications, Social Media Marketing
Education
Highline College 2005 — 2007
Associate of Arts and Sciences (AAS), Interior Design
Highline Community College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Interior Design
Renton High School 1996 — 2000
Verizon Wireless April 2014 - Present
Verizon Wireless July 2012 - Present
Verizon Wireless January 2003 - Present
Verizon Wireless January 2000 - Present
Skills
Telecommunications, Wireless, Call Center, CDMA, Customer Satisfaction, Cellular Communications, LTE, VoIP, Troubleshooting, Customer Experience, EVDO, 4G, Customer Retention, T1, Wireless Networking, Team Leadership, Account Management, Mobile Devices, Customer Service, Training, Microsoft Office, Team Building, Technical Support, Sales
Education
Strayer University 2009 — 2012
Highline Community College 1997 — 1998
Capel Rugs May 2015 - Present
Verizon Wireless February 2007 - April 2015
Capel Rugs April 2002 - July 2006
Alltel Wireless February 2000 - April 2004
Skills
Sales, Cellular Communications, Customer Service, Direct Sales, Mobile Devices, Wireless, Customer Retention, Telecommunications, Account Management, Retail Sales, Cold Calling
Education
High Point University 1988 — 1994
Bachelor of Science (BS), Home Furnishings Marketing
City Wide Maintenance March 2015 - Present
Verizon Wireless June 2013 - Present
Enterprise Rent-A-Car December 2012 - June 2013
Enterprise Rent-A-Car September 2011 - November 2012
Education
Northern Illinois University 2009 — 2011
Bachelor of Arts (BA), Political Science Public Law, GPA 3.5
Highland Community College 2005 — 2006
Associate of Arts (A.A.)
Graybar December 2013 - Present
BECU December 2013 - Present
Verizon Wireless 2010 - 2012
Skills
Customer Service, Call Centers, Microsoft Office, Customer Satisfaction, Customer Experience, Sales, Team Building, Customer Retention, Outlook, Training, Data Entry, Account Management, Employee Training
Education
Highline Community College 2002 — 2006
Verizon Wireless February 2012 - Present
Verizon Wireless February 2010 - February 2012
Verizon Wireless June 2008 - February 2010
US Air Force Reserve April 2003 - March 2009
Education
Henderson State University 2003 — 2007
Bachelor of Arts (B.A.), Business/Corporate Communications
Herzing University May 2014 - Present
Cox Communications 2010 - May 2014
Verizon Wireless 2008 - 2010
Remax Complete 2007 - 2008
Skills
Sales Operations, Retention Strategies, Creative Solutions, Creative Problem Solving, Data Analysis, Telecommunications
Education
Herzing University-Kenner 2011 — 2014
Bachelor of Science in Business Administration, Senior
First Professional 2006 — 2007
Certificate in State and National Real Estate Laws and Practice
Verizon Wireless September 2010 - Present
Verizon Wireless June 2005 - June 2007
Verizon Wireless September 2003 - June 2005
Skills
Customer Retention, Customer Service, Customer Satisfaction, Leadership, Sales Process, Sales, Sales Management, Sales Operations, Team Building, Team Leadership, Customer Experience, Solution Selling, Mobile Devices, Direct Sales, Account Management, Telecommunications, Project Management, Cold Calling, Coaching, Retail, Training, Wireless, Management
Education
Henry Ford Community College 2002 — 2005
Associate's degree, Business Administration and Management, General
Fantasypros.com February 2015 - Present
MFST (MyFantasySportsTalk.com) July 2014 - Present
Verizon Wireless November 2008 - Present
Skills
Sports Writing, Creative Writing, Sports Coaching, Team Leadership, Writing, Sports, Social Media, Editing, Public Speaking, Blogging, Research, Public Relations, Social Networking, Social Media Marketing, Marketing, Customer Service
Education
United States Sports Academy 2009 — 2012
Bachelor's degree, Sports Coaching
Hilbert College 2006 — 2008
Associate's degree, Business Administration