Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Verizon Wireless Salaries. You can even request information on how much does Verizon Wireless pay if you want to. Learn about salaries, pros and cons of working for Verizon Wireless directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
42,581 Verizon Wireless employees in database. Find out everything there's to know about Verizon Wireless employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Verizon Wireless Employees
RAM Partners, LLC October 2014 - Present
Windstream Communications July 2012 - October 2014
Charter Communications December 2010 - January 2012
Verizon Wireless November 2007 - December 2010
Advance America Corporation July 2007 - November 2007
Skills
Troubleshooting, Technical Support, Windows, Wireless, Call Centers, Help Desk Support, VoIP, VPN, Telecommunications, Customer Satisfaction, Customer Experience, Wireless Networking, Customer Retention, Blackberry, Call Center, Customer Service, Networking, Training, Team Leadership, Inside Sales, Microsoft Office, Sonus, Netview, Java, Visual Basic, Oracle SQL Developer, Microsoft Visual Studio..., Oracle Database, SIS, Metasolv M6, Windows XP, Windows Vista, Windows 7, Windows 8, Mac OS, Windows Mobile Devices, Blackberry Enterprise..., Blackberry Applications, Android, Heat, Amdocs Clarify, Cisco Routers, Adtran, Alcatel, Technical Data Analysis, Network Security, Network Monitoring Tools, Sales, Fashion Design
Education
Winthrop University 2001 — 2005
B.S, Computer Science
Strayer University
Summit Electric Supply April 2014 - Present
Verizon Wireless November 2010 - April 2014
Hertz Local Edition September 2009 - November 2010
Gap Inc. March 2008 - October 2009
Skills
Call Centers, Customer Experience, Wireless, Customer Retention, Customer Satisfaction, Troubleshooting, Mobile Devices, Music, Violin, Cornerstone, Management, Training, Customer Service, Sales, Talent Management, Human Resources, Recruiting
Education
Strayer University
Master of Business Administration (M.B.A.), Human Resources Management
Indiana University - Fort Wayne
B.S, Music; Business
Verizon Wireless June 2014 - Present
World Gym of Northwest Arkansas February 2012 - May 2014
World Gym June 2010 - February 2012
Skills
Sales & Marketing..., Customer Service..., Sales Growth, Teambuilding & Training, Business to Business..., B2B, Sales, Sales Operations, Customer Retention, Building Relationships, Sales Presentations, Cold Calling, Selling Skills, Retail, Leadership, Customer Service, Sales Management, Team Building
Education
Strayer University 2015 — 2019
Bachelor of Business Administration (B.B.A.), Marketing
Verizon Wireless May 2015 - Present
Verizon Enterprise Solutions March 2014 - May 2015
Verizon Enterprise Solutions July 2013 - March 2014
Best Buy January 2012 - July 2013
Kroger June 2007 - January 2012
Clear Channel Radio July 2011 - December 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Social Media, Public Speaking, Teamwork, Windows, English, Inventory Management, Sales, Spanish, Telephone Skills, Training, Data Entry, Leadership, Time Management, Public Relations, Human Resources, Social Networking, Customer Satisfaction, Analysis, Access, Account Management, Marketing, Marketing Communications, Social Media Marketing, Editing, Project Management, Coaching, Management
Education
Strayer University 2014 — 2018
Master of Business Administration (MBA), Project Management
The Ohio State University 2009 — 2013
Bachelor of Arts (B.A.), Strategic Communication
Johnstown Monroe High 2006 — 2009
Verizon Wireless August 2015 - Present
Verizon Wireless March 2015 - August 2015
E*TRADE Financial Corporation May 2014 - September 2014
University of Utah - Employment May 2011 - April 2014
Count My Vote January 2013 - July 2013
Utah Democratic Party January 2012 - June 2012
Park City Mountain Resort November 2011 - April 2012
Canyons Resort November 2009 - November 2011
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Fundraising, Time Management, Nonprofits, Critical Thinking, Public Speaking, Research, Outlook, Customer Service, Microsoft Office, Teamwork, Editing, Analysis, Team Building, Team Leadership, Public Relations, SPSS, Policy, Higher Education, Finance, Volunteer Management, Data Analysis, Political Science, Politics, Sales, Conflict Resolution, Program Development, Community Outreach, Strategic Planning, Market Research, Social Media, Event Planning, Leadership, Social Networking, Government, Public Policy, Event Management, Policy Analysis, Social Media Marketing, Marketing, Strategy, Management, Strategic Communications, Community Development
Education
Strayer University 2015 — 2017
MSIS Master of Science Information Systems, Information Technology, Business Administration.
University of Utah 2011 — 2015
Bachelor's degree, Political Science and Government
Consolidated Communications November 2014 - Present
Verizon Wireless April 2012 - May 2014
Verizon Wireless November 2010 - April 2012
Armstrong Group of Companies/CableOne LLC August 2005 - November 2010
Comcast Cable March 1999 - August 2002
Education
Strayer University
Strayer University
Cybera Inc June 2015 - Present
ADM Internet marketing April 2012 - Present
Verizon Wireless March 2011 - January 2015
Allen & Ohara Education Services April 2010 - April 2011
Allen & Ohara Education Services April 2008 - April 2010
Allen & Ohara Education Realty March 2007 - April 2008
Allen & Ohara Education Realty September 2003 - March 2007
Skills
Customer Service, Customer Satisfaction, Sales, Outlook, Telecommunications, Microsoft Office, Business Strategy, Business Planning, Volunteer Coordination, Voice Over, Customer Relations, Customer Experience, Customer Focus, Customer Retention, Active Learning, Problem Solving, Problem Analysis, Strategic Planning, Social Media, Administrative Support, Sales Support, Customer Insight, Strategy Development, Training & Development, Account Management, New Business Development, Leadership
Education
University of Louisville 2001 — 2005
bachelors, psychology
Dunbar High Shool 1998 — 2001
diploma, all
Strayer University-Tennessee
Master of Business Administration (M.B.A.), Marketing
Verizon Wireless March 2015 - Present
Sundown Outdoors January 2011 - Present
AT&T October 2006 - Present
NTELOS October 1997 - October 2007
Skills
Hunting, Fishing, Online Marketing, Photography, Video Editing, Direct Sales, Online Advertising, CDMA, Public Relations, Advertising, Sales Management, Strategic Planning, Marketing, Wireless, Management, Inventory Management, New Business Development, Account Management, Outdoor Recreation, Team Building, Troubleshooting, Social Media Marketing, Social Media, Marketing Strategy, Leadership, Team Leadership, Project Planning, Sales, Customer Service, Trade Shows, Retail, Purchasing, Customer Satisfaction
Education
Strayer University (VA) 2001 — 2001
None, IT and Business
Loyd C Bird 1992 — 1996
High School Diploma, General Studies
Microsoft May 2014 - Present
Verizon Wireless October 2010 - March 2014
Skills
Customer Retention, Call Centers, Customer Experience, Sales, Customer Satisfaction, Customer Service, Direct Sales, Financial Analysis, Cold Calling, Credit, Telecommunications, Account Management
Education
Strayer University 2011 — 2013
Master of Business Administration (MBA), MBA
University of Washington 1983 — 1988
Bachelor's degree, Poltical Science
Verizon Wireless October 2014 - Present
Doherty Staffing Solutions November 2013 - October 2014
Mayo Clinic July 2013 - October 2013
Capella University August 2012 - July 2013
Wells Fargo September 2011 - June 2012
US Bank August 2010 - May 2011
Medtronic January 2010 - August 2010
Skills
Banking, Process Improvement, Risk Management, Project Management, Financial Analysis, Credit, Customer Service, Sales, Microsoft Office, Strategic Planning, Student Financial Aid, Strategic Financial..., Regulatory Documentation, Internal Compliance, Microsoft Excel, Business Analysis, Call Centers, Software Documentation, Management, CRM
Education
Strayer University 2014 — 2018
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Irondale High School 2004 — 2008
High School Diploma
Guardian Protection Services November 2013 - Present
Guardian Protection Services October 2012 - November 2013
DeVry Inc. March 2010 - October 2012
Verizon Wireless January 2005 - March 2010
Skills
Microsoft Word, PowerPoint, Customer Service, Microsoft Excel, Applicant Tracking..., Microsoft Office, Team Leadership, Sales, Customer Satisfaction, Coaching, Recruiting, Call Centers, Account Management, Training, Employee Relations, Human Resources, Leadership Development, Performance Management, Leadership, Employee Training, Interviews, Customer Retention, Career Counseling, Time Management, College Recruiting, Talent Acquisition, Resume Writing, Onboarding, Organizational..., Staff Development, Employee Benefits, Career Development, Cold Calling, Hiring, New Hire Orientations, Benefits Administration, Technical Recruiting, Talent Management, PeopleSoft
Education
Thiel College 1999 — 2003
Bachelor of Arts (BA), Sociology/Juvenile and Family Justice
Strayer University-Pennsylvania 2007 — 2012
Master of Business Administration (M.B.A.), Human Resources Management and Services, 4.0
Target September 2014 - Present
Sherwin Williams May 2013 - September 2014
Verizon Wireless March 2011 - May 2013
Dillards July 2007 - August 2011
Skills
Call Centers, Customer Satisfaction, Customer Experience, Telecommunications, Customer Retention, Wireless, Troubleshooting, Customer Service, Technical Support, Cellular Communications, VoIP, Sales, Software Installation, Operating Systems, Inventory Management, Training, Team Building, Team Leadership, Management
Education
Strayer University 2011 — 2014
Master of Business Administration (M.B.A.), Business Administration
University of North Alabama 2006 — 2010
Bachelor of Business Administration, Professional Management
Verizon Wireless May 2014 - Present
Verizon Wireless August 2011 - May 2014
Verizon Wireless May 2008 - August 2011
Skills
Direct Sales, Sales Operations, Wireless, Telecommunications, Retail, Customer Retention, Sales Management, Solution Selling, Customer Experience, Cellular Communications, M2M, Customer Satisfaction, Cold Calling, Mobile Devices, Sales Process, Call Centers, 4G, Quotas, Account Management, Sales, axiom
Education
Strayer University
Verizon Wireless October 2014 - Present
Verizon Wireless June 2013 - September 2014
Verizon Wireless January 2013 - January 2013
Verizon Wireless May 2012 - August 2012
Verizon Wireless May 2011 - August 2011
Education
Strayer University 2014 — 2016
Master of Business Administration (M.B.A.), Marketing, 4.0 GPA
The College of New Jersey 2009 — 2013
Bachelor of Science (B.S.), Marketing
Sysco March 2014 - Present
Target - Senior Team Lead August 2013 - February 2014
Verizon Wireless September 1996 - August 2012
Skills
Microsoft Excel, Customer Service, Microsoft Office, Customer Satisfaction, Employee Relations, Outlook, Microsoft Word, Training, Telecommunications, Budgets, Windows, Teaching, Troubleshooting, Human Resources, Call Centers, Team Leadership, Strategic Planning, PowerPoint, Team Building, Leadership, Teamwork, Access, Coaching, Data Entry, Negotiation, Analysis, Project Planning, Process Improvement, Quality Assurance, Management, Inventory Management, Supervisory Skills, Time Management
Education
Strayer University-Texas 2011 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.75
Ross Shaw Sterling High School 1990 1987 — 1990
Verizon Wireless April 2005 - Present
Skills
Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, Merchandising, Retail, Sales, Store Management, Telecommunications, Wireless, Sales Process, Sales Management, Cold Calling, B2B, Sales Operations, Management, Customer Service
Education
Virginia State University 1998 — 2002
Bachelor's degree, Marketing
Virginia State University 1998 — 2002
Bachelor's degree, Marketing
Strayer University
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
Verizon Wireless July 2013 - Present
Verizon Wireless August 2011 - June 2013
Verizon Wireless January 2009 - August 2011
Verizon Wireless December 2007 - December 2008
Skills
Corporate Communications, Contract Negotiation, Solution Selling, Business Strategy, Business Performance..., M2M, Business Planning, Driving Growth, Budgets, Team Leadership, Building Relationships, Customer Satisfaction, Long-term Customer..., Professional Services, Sound Editing, Sound Reinforcement, Sound Mixing
Education
Strayer University (VA)
Verizon Wireless June 2014 - Present
Rainier Beach High School October 2014 - Present
Simulab February 2012 - June 2014
ADT Security August 2009 - February 2011
Fund for Public Interest Research June 2006 - September 2006
US Army July 2002 - July 2004
Skills
Customer Service, Leadership, Team Building, Management, Critical Thinking, Organizational..., Team Leadership, Research, Microsoft Excel, Training, Microsoft Office, Public Speaking, PowerPoint, Data Analysis, Marketing, Time Management, Microsoft Word, Process Scheduler, Security Clearance, Process Improvement, Coaching, Sales Operations, Sales, Healthcare, Fundraising, Account Management, Business Development, Sales Management, Direct Sales, Solution Selling, Telecommunications, Customer Retention, Cold Calling, Sales Process, Salesforce.com, Customer Satisfaction, B2B, Marketing Strategy, Mobile Devices
Education
Strayer University 2014 — 2017
Master of Business Administration (MBA), Information Systems
University of Washington 2006 — 2009
Bachelors, Anthropology, Chemistry
United States Military Academy at West Point 2002 — 2004
Nuclear Engineering
Jenkins High School 1998 — 2002
High School Diploma
Verizon Wireless July 2008 - Present
Time Warner Cable Business Class April 2003 - May 2008
Insite Support Services August 1999 - February 2003
Skills
M2M, Wireless, Networking, Sales, Salesforce.com, 4G, LTE, Manufacturing, Transportation, Healthcare, Finance, Account Management, Project Management, B2B, Marketing, Contract Negotiation, New Business Development, Mobile Devices
Education
Strayer University
Master of Business Administration (M.B.A.), Project Management
Strayer University
Bachelor's Degree, Business Administration and Management, General
Verizon August 2015 - Present
Verizon Wireless January 2012 - August 2015
Verizon Wireless June 2008 - December 2011
Verizon Wireless July 2000 - June 2008
Bell Atlantic Mobile September 1997 - July 2000
Bell Atlantic Mobile August 1995 - September 1997
Karl's Appliance January 1995 - August 1995
Trader Horn August 1991 - January 1995
Skills
Product Marketing, Product Management, Strategy, Management, Mobile Devices, Wireless, E-commerce, Leadership, Selling, Sales Management, Telecommunications, Sales, Cross-functional Team..., Program Management, Retail, Strategic Partnerships, Product Development, P&L Management, Marketing, Vendor Management, Competitive Analysis, Mobile Technology, Solution Selling, New Business Development, Mobile Applications, Business Development, Contract Negotiation, Product Launches, Project Management, Process Development, Process Improvement, Business Partnering, Relationship Management, Corporate Relationship..., Diplomacy, Wireless Accessories, Buying, Procurement, Motivational Speaking, Operations Leadership
Education
Strayer University 2014 — 2017
Master of Business Administration (M.B.A.), Finance
William Paterson University of New Jersey
BA, Sociology and Business Administration
PCNet, Inc. August 2014 - Present
Verizon Wireless April 2014 - August 2014
Verizon Wireless August 2013 - April 2014
Verizon Wireless August 2011 - August 2013
Verizon Wireless April 2010 - August 2011
Verizon Wireless November 2008 - April 2010
Skills
Call Centers, Telecommunications, Wireless, Customer Experience, Customer Retention, Troubleshooting, Customer Satisfaction, Cellular Communications, Technical Support, VoIP, Wireless Networking, CDMA, Mobile Devices, LTE, Blackberry, 4G, Customer Service, IP, Mobile Technology, TCP/IP, 3G, Wireless Broadband, Mobile Communications, Broadband, Project Management, WiFi, EVDO, Smartphones
Education
Strayer University (VA)
Verizon Wireless April 2012 - Present
Verizon Wireless January 2009 - March 2012
Verizon Wireless January 2006 - December 2008
RC Willey Home Furnishings June 2004 - December 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Customer Experience, Leadership, Customer Satisfaction, Mobile Devices, Wireless, Customer Retention
Education
Strayer University 2011 — 2015
Associate of Science (AS), Business Administration and Management, General
TD November 2013 - Present
Verizon Wireless January 2003 - November 2013
Skills
Project Management, File Management, Pre-employment Testing, Strategic Planning, Payroll, Accounting, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Budgets, Negotiation, Job Fairs, Quality Assurance, Risk Management, Auditing, Customer Satisfaction, Training, Team Leadership, Workforce Management, Internal Audit
Education
Strayer University 2012 — 2013
Master's Degree, Project Management, 3.6
Strayer University 2010 — 2011
Master's Degree, Human Resource Generalist, 4.0
Strayer University 2005 — 2010
Bachelor's Degree, Human Resource Management, 3.0
Verizon Wireless 2007 - 2014
Skills
Wireless, Call Centers, Telecommunications, Cellular Communications, Customer Experience, Technical Support, Troubleshooting, CDMA, Customer Retention, Wireless Networking, LTE, Customer Satisfaction, 4G, Mobile Devices, Telephony, Team Leadership
Education
Strayer University
Master of Business Administration (M.B.A.)
University of Pittsburgh
Bachelor of Science (BS), Psychology
Tangoe August 2015 - Present
Tangoe March 2015 - Present
Verizon Wireless November 2013 - February 2015
Verizon Wireless May 2013 - February 2015
Verizon Wireless July 2010 - May 2013
Verizon Wireless June 2009 - July 2010
Skills
Microsoft Office, ACSS, BMC Remedy, Wireless, Telecommunications, 4G, Sales, Customer Service, Customer Satisfaction, Customer Insight, Retention Strategies, Negotiation, Call Centers, Direct Sales, Customer Retention, Account Management, Customer Experience, Mobile Devices, Sales Operations, Sales Process, Team Leadership, Management, Solution Selling, Salesforce.com
Education
Strayer University (VA) 2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Verizon April 2014 - Present
Verizon Wireless July 2007 - April 2014
Skills
Call Centers, Wireless, Customer Experience, Telecommunications, Project Management, Curriculum Development, Presentations, Behavioral Coaching, Career Development, Recruiting, Conducting Interviews, Hiring Personnel, Microsoft PowerPoint, Adobe Photoshop, Microsoft Excel, Great Motivator, Customer Retention, Generating Revenue, Sales, Microsoft Office, Technical Support, Management, Customer Service, Mobile Devices, Training, Team Leadership, Troubleshooting, Customer Satisfaction, Leadership, Coaching, Team Building, Cellular Communications, Time Management, Direct Sales, Employee Training, Process Improvement, Sales Operations, Networking, Customer Support, Public Speaking, Solution Selling, Cross-functional Team..., Sales Process, Sales Management
Education
Strayer University
Bachelor's degree, Information Technology
Department of Veterans Affairs April 2012 - Present
U.S. Department of Homeland Security, Transportation Security Administration February 2011 - April 2012
Verizon Wireless July 2007 - February 2011
Verizon Wireless July 2006 - February 2007
Skills
Inventory Control, Procurement, Inside Sales, Purchasing Management, Short Sales, Direct Sales, Sales Process, Customer Service, Customer Satisfaction, Customer Focus, Employee Relations, Contract Negotiation, Business Planning, Account Management, Strategic Planning
Education
University of Maryland University College 2011 — 2014
Master's Degree, International Management
Strayer University-Maryland 2002 — 2008
Bachelors, Business Administration
Verizon Wireless July 2014 - Present
Siemens Energy December 2010 - July 2014
Debbie's Staffing Services, Inc April 2010 - December 2010
Duke Energy - Contract May 2008 - March 2009
Family Dollar June 2007 - May 2008
Aerotek Performance Resources October 2004 - May 2007
Global Compliance Services, Inc May 2004 - October 2004
Skills
Talent Acquisition, Recruiting, Onboarding, Human Resources, Interviews, Screening, HR Policies, Temporary Placement, Management, Payroll, Benefits Administration, Account Management, Technical Recruiting, PeopleSoft, Permanent Placement, Talent Management, Training, Employee Training, Contract Recruitment, New Hire Orientations, Hiring, Internet Recruiting, Employee Engagement, Staffing Services, Organizational..., Time Management, Sourcing, CRM, Applicant Tracking..., Employee Relations, HRIS, Performance Management, College Recruiting, Taleo, Workforce Planning, Succession Planning, Benefits Negotiation, Executive Search, Personnel Management, Employer Branding, Employee Benefits, Deferred Compensation, Screening Resumes, Resume Writing, Recruitment Advertising, Temporary Staffing, Job Fairs
Education
Strayer University 2015 — 2017
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Defense Information School (USAR) 1991 — 1991
Personnel Administration Specialist
University of Phoenix
BS, Business Management
T-Mobile July 2014 - Present
T-Mobile March 2014 - Present
Cricket Communications June 2009 - January 2014
Verizon Wireless March 2000 - November 2008
Skills
Sales Management, Telecommunications, Marketing, Employee Training, Customer Service..., Customer Retention, Goal-driven leader, Wireless, Sales, Customer Service, Direct Sales, Mobile Devices, Cellular Communications, Call Centers, Training, Team Leadership, Store Management, Product Management, Quotas, Team Building, CDMA, Key Account Management, Building Relationships, Cold Calling, Account Management, Wireless Broadband, T1, EVDO, LTE, VoIP, 4G, Hiring, Profit, WiFi, Ethernet, GSM, Telecommunications..., Telephony, P, Sales Presentations, Long Distance, Strategic Partnerships, Business Development, Retail
Education
Strayer University
MarketSource Inc. October 2014 - Present
Pontoon Solutions April 2014 - Present
CDI Corporation July 2013 - April 2014
Westwood College October 2012 - June 2013
Verizon Wireless April 2009 - July 2012
Skills
Account Management, Sales, Sales Operations, Customer Satisfaction, Cold Calling, Sales Process, Microsoft Office, Customer Service, Salesforce.com, College Recruiting, Inventory Management, Retail, Forecasting, Sales Management, Microsoft Excel, Inventory Control, Recruiting, Talent Acquisition, Sourcing, Hiring, Staffing Services, Employee Training
Education
Strayer University-Georgia 2012 — 2015
M.S.,, Human Resources Management
Paine College 2003 — 2008
B.A.,, Business Administration/Accounting
Mary Kay Inc. October 2014 - Present
Love of Life Community Development Foundation November 2009 - Present
Verizon Wireless March 2009 - Present
Daytop January 2008 - July 2009
Skills
Social Networking, Public Speaking, Social Media, PowerPoint, Event Management, Social Media Marketing, Event Planning, Online Advertising, Customer Service, Customer Satisfaction, Networking, Marketing, Budgets, Coaching, Entrepreneurship, Fundraising, Leadership, Leadership Development, Management, Marketing Strategy, Public Relations, Sales, Small Business, Team Building, Time Management, Training
Education
Strayer University 2013 — 2015
Berkeley College, West Patterson, NJ 1980 — 1982
Associates, Business Administration
Verizon Wireless January 2015 - Present
Verizon Wireless February 2012 - December 2014
Verizon Wireless May 2010 - February 2012
Accenture June 2001 - May 2010
Abbott Diagnostics May 2000 - August 2000
Skills
RFID+, Strategic Sourcing, Business Case, Mobile Technology, Go-to-market Strategy, Product Lifecycle..., Mobile Devices, Product Management, Wireless, Location Based Services, IT Strategy, Strategic Partnerships, Telecommunications, RFP, Business Alliances, Vendor Management, Cross-functional Team..., Program Management, Mobile Applications, Emerging Technologies, Insurance, Product Managers, Extended Warranty, Project Management, Professional Services, Strategy, Integration, Product Marketing, SaaS, Business Development, Mobile Communications, Competitive Analysis, Solutions Marketing, Analytics, Product Development, Product Launch, Smartphones, Mobile Internet, Mobile Commerce, Consulting, Product Planning, Customer Experience, Management Consulting, Multi-channel Marketing, Product Innovation, LTE, Business Process...
Education
Strayer University 2012 — 2015
Master of Business Administration (MBA), Marketing/Marketing Management, General
University of Notre Dame 1997 — 2001
BA Management, Managment Information Systems
St. Joseph High School 1994 — 1997
Verizon Wireless June 2015 - Present
Verizon Wireless August 2012 - Present
Skills
Leadership, Entrepreneurship, Team Building, Training, Coaching, Marketing, Public Speaking, Online Marketing, Proposal Drafting, Group Training, Networking, Management, Leadership Development, Social Networking, Customer Service, Social Media, Social Media Marketing, Strategic Planning, Business, Workshop Facilitation, Event Planning, Marketing Strategy, Sales, Business Technology...
Education
Strayer University
BSIS, Homeland Security and Information Technology
US Army Advance Training 1994 — 1994
Combat Engineering School
Verizon Wireless CAD OperatorJordan & Skala Engineers1995 - 1997
Skills
VMware, Data Center, Integration, Disaster Recovery, Active Directory, Storage Area Networks, Servers, Cloud Computing, ITIL, Storage, TCP/IP, Unix, Telecommunications, Solution Selling, Switches, SAN, Virtualization
Education
Strayer University 2005 — 2009
BS, Computer Networking
Mt Carmel
Verizon Wireless October 2014 - Present
Keller Williams Consultants Realty April 2013 - July 2014
Hangarr Properties LLC April 2011 - July 2014
servpro August 2011 - February 2012
PokerStars August 2008 - April 2011
Furniture Row Companies January 2006 - August 2008
Eaton January 2005 - January 2006
UPS January 2003 - January 2005
Skills
Customer Service, Management, Negotiation, Team Building, Sales, Networking, Budgets, Strategic Planning, Operations Management, Inventory Management, Leading Diverse Teams, Social Networking, Sales Management, Property Management, Microsoft Office, Project Management, Customer Support, Long Term Relationship..., Client Focus, Listening to customers, Whole House Renovations, Landlords, New Builds, Tenant Placement, Social Media, Lead Generation, Poker, Online Poker, Entrepreneurship, Social Media Marketing, Twitter, Technology, iPad, Paperless, Marketing, Investment Properties, Real Estate, Training, Leadership, Residential Homes
Education
University of Toledo 2002 — 2006
Bachelor of Business Administration (B.B.A.), Operations Management and Supervision
Marion Local High School 1998 — 2002
Strayer University
Master's Degree, Finance, General
Apple March 2012 - Present
Apple November 2010 - March 2012
Apple September 2008 - November 2010
Verizon Wireless March 2004 - September 2008
Skills
Social Media, Social Media Marketing, SEO, Facebook, Customer Service, Employee Training, Technical Support, Team Management, Web Development, Microsoft Office, Mac OS, iOS, Windows, WebEx, Mentoring Of Staff, Project Management, Leadership, Technical Writing, Ticketing Systems, Creative Problem Solving, Networking, ACH, Media, Twitter, Multi Tasking, E-commerce, Instagram, Negotiation, Espresso, Hootsuite, WordPress, Domain Registration, Web Hosting, Social Networking, Blackboard, Brand Development, Web Project Management, Training, Public Speaking, Sales, Management
Education
Strayer University
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Verizon Wireless July 2015 - Present
Verizon Wireless February 2007 - July 2015
Skills
Telecommunications, Mobile Devices, Wireless, Customer Experience, Team Building, M2M, Inventory Management, Solution Selling, Team Leadership, Account Management, Sales Management, Sales, Customer Satisfaction
Education
AMA University 1995 — 1999
Computer Engineering
Strayer University
Executive MBA
TechSkills of Sacramento
A+ and N+
Verizon Wireless October 2012 - May 2014
Bon Secours Health System June 2007 - May 2012
PHH Arval March 2003 - June 2007
Skills
Accounts Payable, Accounts Receivable, Invoicing, PeopleSoft, General Ledger, Account Reconciliation, Process Improvement, Sarbanes-Oxley Act, Accounting, Data Entry, Financial Reporting
Education
University of Maryland University College 2013 — 2015
Business Administration
Strayer University 2003 — 2005
Associates, Business Administration
Verizon Wireless March 2002 - Present
Snug & Monk Properties INC 2007 - Present
Habitat for Humanity New Kensington 2012 - Present
Allegheny Shade Tree Association January 2010 - Present
Highlands School District January 2013 - May 2014
Verizon Wireless 2005 - 2008
Verizon Wireless 2002 - 2005
Skills
Captivate, QuestionMark, Training, Management, Call Centers, Wireless, Telecommunications, Project Management, E-Learning, Customer Retention, Customer Satisfaction, Troubleshooting, Instructional Design, Customer Experience, Mobile Devices, Sales, Technical Training, Training Delivery, PeopleSoft, Project Planning, Customer Service, Foreclosures, Property Management, Website Development, Investment Properties, Leadership, Team Leadership, Real Estate Transactions, Flash, Rentals, Real Estate Economics, Property, Distressed Property, Rental Properties, Real Estate Investment, Real Estate Finance, Flash Design, Stagging, LCMS, Oracle Applications, ADDIE
Education
Strayer University-Pennsylvania 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
New Horizons 2011 — 2013
Adobe Flash & Captivate
University of Pittsburgh
Verizon Wireless August 2015 - Present
Verizon Wireless June 2014 - August 2015
Verizon Wireless August 2012 - June 2014
Skills
Telecommunications, Call Centers, Customer Experience, Management, Customer Retention, Customer Satisfaction, Troubleshooting, Mobile Devices, Account Management, Cellular Communications, Customer Service, Microsoft Office, Sales, Team Leadership, Wireless
Education
Strayer University 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
University of Vermont 2003 — 2006
English
Verizon Wireless June 2015 - Present
Verizon Wireless March 2015 - Present
Verizon Wireless May 2014 - March 2015
Verizon Wireless May 2012 - May 2014
Verizon Wireless February 2011 - May 2012
Skills
Microsoft Word, Microsoft Excel, Computer Maintenance, Windows Services, Management, Telecommunications, Leadership, Wireless, Call Centers
Education
Strayer University 2013 — 2016
Master's degree, Business Administration and Management, General
University of Alabama in Huntsville 2006 — 2010
Bachelor's degree, Marketing
Verizon Wireless 2014 - Present
inVentiv Health July 2013 - November 2013
inVentiv Health April 2012 - December 2012
Apple September 2011 - October 2012
inVentiv Health November 2006 - January 2009
Cintas June 2005 - December 2006
Cintas 2004 - 2005
Boy Scouts of America August 2000 - June 2004
City of Durham,NC Fire Services November 1992 - August 2000
Skills
Selling, Management, B2B, New Business Development, Training, Negotiation, Recruiting, Budgets, Customer Retention, Program Management, Pharmaceutical Industry, Urology, Fundraising, Product Launch, Marketing Strategy
Education
Strayer University (DE) 2012 — 2014
MBA, Marketing Management
Saint Augustine's College 1996 — 2000
Organizational Management, Business, Management, Marketing, and Related Support Services
Verizon Wireless June 2013 - Present
Verizon Wireless June 2012 - June 2013
Verizon Wireless May 2005 - June 2012
Verizon Wireless April 2004 - May 2005
Verizon Wireless January 2002 - March 2004
Skills
Budgets, Customer Service, Team Leadership, Telecommunications, Account Management, Sales, Call Centers, Customer Retention, Solution Selling, Sales Management, Call Center, Microsoft Office, Billing Systems, Accounts Payable, Invoicing, Sales Process, Strategic Planning, Team Building, PeopleSoft, Project Management, Coaching, Hyperion Enterprise, Teradata
Education
Strayer University (VA) 2009 — 2012
Associates Degree, Accounting, Cum Laude
Blackbaud June 2014 - June 2015
Blackbaud April 2012 - July 2014
Verizon Wireless May 2008 - April 2012
Starbucks June 2007 - June 2008
Skills
Raiser's Edge, Enterprise Software, SaaS, Fundraising, Software Implementation, Databases, CRM, Project Management, Technical Support, Software Documentation, Troubleshooting, Cloud Computing, Training, Microsoft SQL Server, Salesforce.com, SQL, Salesforce.com..., Microsoft Office, WebEx
Education
Strayer University 2009 — 2011
Business Administration, Management and Operations
Trident Technical College 2007 — 2008
Associate’s Degree, Associate's of Arts
South Carolina Governor's School for the Arts and Humanities 2004 — 2005
High School, Cello Performance
Charleston County School of the Arts 2001 — 2004
High School, Cello Performance, Orchestra
Brigitte L Morrison P age 2 January 2015 - May 2015
Rainbow Baptist Church January 2015 - May 2015
Verizon Wireless February 2009 - January 2015
Waste Pro, USA April 2008 - February 2009
JJ Nelson, Inc July 2006 - November 2007
Verizon Wireless October 2005 - July 2006
Skills
Project Management, Call Centers, Marketing, Account Management, Customer Service, Customer Satisfaction, Team Building, Microsoft Office, Training, Customer Retention, Telecommunications, Process Improvement, Coaching, Team Leadership, Wireless, Sales, Public Speaking, Leadership, Retail, Management, Call Center, Blackboard
Education
Strayer University 2013 — 2016
Master of Education (M.Ed.), Adult Learning, 3.857
Strayer University Rosw 2008 — 2011
MBA, Project Management 2011, 3.833
University of West Georgia 1986 — 1991
BBA, Marketing
Strayer University
Verizon Wireless July 2014 - Present
Verizon Wireless January 2011 - July 2014
Fry's Electronics November 2006 - January 2011
Skills
Wireless, Customer Retention, Direct Sales, Sales, Account Management, Cellular Communications
Education
Strayer University
Kids Care Dental November 2014 - Present
Kids Care Dental June 2013 - November 2014
Verizon Wireless June 2003 - November 2011
Gary's/Gingiss Formal Wear May 1999 - September 2002
Skills
Customer Service, Administrative..., Office Management, Office Administration, Customer Satisfaction, Management, Job Scheduling, Employee Training, Meeting Planning, Microsoft Word, Microsoft Office, Outlook, Spreadsheets, Time Management, Organizational Structure, Vizio, Event Planning, Community Outreach, Telephone Skills, Call Centers, Fax, Data Entry, Human Resources, Administrative..., PowerPoint, Leadership
Education
Strayer University 2014 — 2016
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Strayer University 2008 — 2013
Associate's degree, Business Administration and Management, General
Verizon Wireless July 2015 - Present
Verizon Wireless March 2014 - July 2015
Verizon Wireless December 2012 - March 2014
Verizon Wireless November 2010 - September 2012
Verizon Wireless September 2009 - November 2010
Verizon Wireless May 2009 - September 2009
Skills
Customer Acquisition, Customer Retention, Advertising, Competitive Intelligence, Outlook, Customer Experience, Customer Service, Administrative..., Microsoft Office, Data Entry, Telecommunications, Call Centers, Customer Satisfaction, PeopleSoft, Microsoft Excel, Access, Invoicing, PowerPoint, Microsoft Word, Training, Office Management, Event Planning, Time Management, Marketing
Education
Strayer University (VA) 2010 — 2013
Master of Business Administration (MBA), Finance, General
University of Nebraska at Lincoln 2006 — 2009
Bachelor of Arts (BA), Mathematics
Verizon Enterprise Solutions September 2014 - April 2015
Verizon Wireless July 2006 - August 2014
Verizon Wireless December 1999 - July 2006
GTE Wireless August 1998 - December 1999
GTE Telecommunications Services Inc June 1995 - August 1998
Skills
Customer Retention, Direct Sales, Telecommunications, Wireless, Customer Experience, Customer Satisfaction, Sales Process, Cold Calling, Solution Selling, Sales Operations, Collaborative Problem..., Project Coordination, Data Analysis, Organization Skills, Follow-up Sales Activity, Salesforce.com, Sales
Education
Strayer University (VA) 2006 — 2008
Master of Science (MS), Accounting
Strayer University (VA) 2003 — 2005
Bachelor of Science (BS), Accounting
Verizon Wireless April 2008 - Present
McKesson March 2007 - March 2008
Skills
Telecommunications, Wireless, Solution Selling, Sales Operations, Direct Sales, Account Management, Mobile Devices, Managed Services, Sales, Customer Retention, Unified Communications, Sales Process, Customer Satisfaction, B2B, Customer Experience, Salesforce.com, Sales Management, Cold Calling
Education
Strayer University-Georgia 2012 — 2016
Associate's degree, Project Management, 3.9
Old Dominion University - College of Business and Public Administration 1995 — 1997
Certification, Accounting and Business/Management, 4.0
T. Rowe Price September 2013 - Present
Verizon Wireless December 2010 - September 2013
Skills
Customer Retention, Call Centers, Telecommunications, Wireless, VoIP, Account Management, Sales, Direct Sales, Mobile Devices, Managed Services, Customer Service, Management
Education
Strayer University-Maryland
Bachelor of Business Administration (BBA), Legal studies
Nebraska Wesleyan University July 2014 - Present
Verizon Wireless June 2008 - June 2014
Education
Strayer University 2010 — 2013
Master of Education (M.Ed.), Adult Education and Development
University of Nebraska-Lincoln 2004 — 2008
Bachelor of Arts (B.A.), English
Verizon Wireless May 2001 - Present
Skills
Telecommunications, Customer Service, Wireless, Microsoft Office, Mobile Devices, Customer Retention, Call Centers, Customer Experience, Team Leadership, Account Management, Solution Selling, Customer Satisfaction, Direct Sales, Vendor Management
Education
Strayer University 2012 — 2015
Business Administration and Management, General
Thomas Worthington HS 1990 — 2004
The Ohio State University 1994 — 1997
Verizon Wireless November 2010 - Present
Verizon Wireless November 2010 - November 2012
Skills
Project Management, Marketing Strategy, Marketing Communications, Competitive Analysis, Direct Sales, Call Center, Wireless, Sales, Telecommunications, Team Building, Customer Satisfaction, Call Centers, Marketing, Cross-functional Team..., Management, Customer Experience, Sales Operations, Retail, Project Planning, Advertising, Merchandising
Education
Strayer University-South Carolina 2010 — 2013
Master of Business Administration (MBA), Project Management & Marketing
University of South Carolina-Columbia 2003 — 2007
Bachelor of Science (BS), Criminal Justice/Police Science
World Instructor Training Schools January 2013 - Present
Verizon Wireless August 2004 - June 2011
Verizon Wireless August 2004 - June 2011
Skills
Telecommunications, Wireless, LTE, 4G, Call Center, 3G, Troubleshooting, GSM, Cellular Communications, Technical Support, Wireless Networking, CDMA, Mobile Devices, Organization, Projects, Telephony, Customer Experience, Call Centers, Networking
Education
Strayer University (VA) 2007 — 2010
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Merritt Properties, LLC January 2012 - Present
Merritt Properties, LLC May 2005 - January 2012
Merritt Properties, LLC May 2002 - May 2005
Verizon Wireless May 1992 - May 2002
Education
Strayer University-Maryland
Bachelor of Business Administration (BBA), Human Resources
LCB Sac November 2010 - Present
Rezolve Group INC October 2009 - April 2010
Verizon Wireless May 2006 - November 2009
Skills
Resume Writing, Staff Development, Recruiting, Public Speaking, Career Development, Customer Service, Coaching, Strategic Planning, Team Building, Sales, Employee Benefits, Management, Budgets, Employee Relations, Account Management, PowerPoint, Microsoft Office, New Business Development, Talent Acquisition, Human Resources
Education
Strayer University (VA) 2012 — 2014
Master's Degree, Education
Strayer University 2009 — 2012
Master's Degree, Business Administration/Talent Acquisition
California State University, Sacramento 2003 — 2006
Bachelors, Elementary Education
King County, WA 2012 - 2015
Verizon Wireless 2011 - 2012
Verizon Wireless April 2008 - March 2011
Verizon Wireless 2009 - 2011
Verizon Wireless December 2007 - April 2008
Verizon Wireless 2006 - 2008
Verizon Wireless 2005 - 2008
Verizon Wireless 2005 - 2006
Blockbuster 2003 - 2005
Icom America Inc 2003 - 2005
Skills
Microsoft Office, A++, Buy-sell Agreements, Business Services, Service Operations, IT Solutions, Telecommunications, Wireless Networking, Wireless Security, Call Center, Intelligent Call Routing, VoIP, Builds Relationships, Social Networking, Networking, Troubleshooting, Negotiation, Analysis, Management, Consulting, Recruiting, Office Administration, Client Rapport, CompTIA Network+..., CompTIA A+ Certification, Computer Maintenance, Corporate Etiquette, Creative Problem Solving, CRM, Customer Escalation..., World Class Customer..., Wireless Routers, Vertical Market, Customer Experience..., Net Promoter Score, Quality Assurance, Multi Tasking, Major Account..., Committed to Customer..., Embraces Change, Data Entry, Phone Etiquette, Easily Adaptable, Highly Analytical, Handheld Devices, Problem Analysis, Strategic Relationships, Remedy Ticketing System, Proposal Production, Self Motivated
Education
Strayer University (VA) 2010 — 2012
Bachelor's degree, Business, Management, Marketing, and Related Support Services
PIMA COLLEGE 2009 — 2010
COMPTIA A+ CERTIFIED, Information Technology
Washington State University 1999 — 2004
Bachelor of Arts (B.A.), Business Administration and Management, General
Verizon Wireless July 2014 - Present
Verizon Wireless August 2008 - June 2014
Skills
Telecommunications, Mobile Devices, CDMA, LTE, Customer Experience, Customer Satisfaction, Cellular Communications, Customer Retention, Sales, Customer Service, 4G, 3G, Team Leadership, Product Management, Team Building, M2M, Retail, Inventory Management, Microsoft Office, Management, Recruiting, Wireless, Strategic Planning, Cold Calling, Coaching, Solution Selling, Sales Management, Sales Operations, Marketing, Call Centers
Education
Strayer University 2015 — 2016
M.B.A in Human Resource Management, MBA
McDaniel College
Bachelor of Arts (B.A.), Biology/Biological Sciences, General
Verizon Wireless October 2014 - Present
Verizon Wireless July 2007 - September 2014
Verizon Wireless February 2008 - July 2009
Verizon Wireless July 2006 - July 2009
Alltel 2001 - February 2008
Alltel March 2005 - July 2006
Alltel November 1996 - March 2005
Skills
Human Resources, Sales, Employee Relations, Performance Management, Coaching, Team Building, Sales Management, Account Management, Telecommunications, Process Improvement, Project Management, Leadership Development, Leadership, Management, Talent Acquisition, Training, Applicant Tracking..., Time Management, Cross-functional Team..., Program Management, Talent Management, Recruiting, Change Management, Employee Training, Call Centers, Employee Engagement, Onboarding, Team Leadership, Organizational..., Employee Benefits, HRIS, Customer Experience, Customer Retention, Customer Satisfaction, Sourcing, Vendor Management
Education
Strayer University 2007 — 2011
BBA: Human Resources, Human Resources Management and Services
Strayer University-North Carolina 2007 — 2011
Master's degree, Human Resources Management and Services
Youngstown State University 1994 — 1995
Bachelor's degree, Human Resources Management and Services
Verizon Wireless July 2014 - Present
Verizon Wireless July 2013 - June 2014
Nokia Siemens Networks June 1999 - June 2013
Motorola October 1992 - June 1999
US Navy June 1986 - October 1992
Skills
Account Management, Cross-functional Team..., Project Management, Wireless, Telecommunications, Cellular Communications, CDMA, 4G, Product Management, Solution Selling, Mobile Communications, Contract Negotiation, Program Management, Leadership, Management, Business Development, Marketing, New Business Development, Sales, CRM, Networking, Customer Satisfaction, Business Analysis, Strategic Partnerships, Negotiation
Education
Strayer University 2010 — 2015
Master of Business Administration (M.B.A.), Finance
Strayer University-Maryland 2005 — 2009
Bachelors in Business Administration, Management
Strayer University-Maryland 2005 — 2007
Associates Degree in Business Administration, Management
Verizon Networkfleet September 2014 - Present
Verizon Wireless September 2011 - September 2014
Verizon Wireless February 2009 - September 2011
Verizon Wireless March 2010 - November 2010
Verizon Wireless April 2007 - February 2009
Skills
Marketing, Social Media, Advertising, Copywriting, Marketing Communications, M2M, Connected Technology, Strategic Communications, Video Production, Sales Operations, Wireless, Social Media Marketing, Account Management, Management, Cross-functional Team..., Telecommunications, Customer Experience, B2B
Education
Strayer University 2011 — 2016
Bachelor of Arts (B.A.), Marketing, 4.0
The Walt Disney Company June 2014 - Present
The Walt Disney Company October 2013 - June 2014
Walt Disney World April 2011 - July 2013
usaa 2007 - 2008
verizon wireless 2005 - 2007
capital one 1997 - 1999
Skills
Call Center, Insurance, Customer Satisfaction, Customer Retention, Customer Service, Property & Casualty..., Sales, Customer Experience, Selling, Data Entry, Training, Leadership
Education
Hillsborough Community College 2011 — 2015
Hospitality Administration/Management
Strayer University-Florida 2007 — 2015
Business Administration and Management, General
Verizon Enterprise Solutions April 2014 - Present
Verizon Enterprise Solutions July 2014 - October 2014
Verizon Enterprise Solutions August 2013 - April 2014
Verizon Enterprise Solutions August 2012 - August 2013
Verizon Wireless December 2009 - August 2012
RG Premeir Bank August 2007 - November 2009
El Dia Directo 2003 - 2005
Skills
Six Sigma, Strategic Planning, Funnel Management, Organizational..., Microsoft Office, Cognos, ACSS, Rockwell, Strategic Partnerships, Telecommunications, Cellular Communications, CDMA, LTE, 4G, EVDO, VoIP, Troubleshooting, Call Center, Customer Satisfaction, Customer Experience, Wireless Networking, Federal Government, Salesforce.com, Management, Call Centers, Cross-functional Team..., Customer Service, Training, Data Analysis, Team Building, Leadership, CRM
Education
Strayer University-Maryland 2012 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.66
Villanova University 2011 — 2011
Certificate, Six Sigma Green Belt
Villanova University 2011 — 2011
Certificate, Human Resources Management/Personnel Administration, General
University of Phoenix-Puerto Rico Campus 2005 — 2009
Bachelor's degree, Business Administration and Management, General
Verizon Wireless September 2013 - Present
Verizon Wireless February 2012 - September 2013
Verizon Wireless October 2010 - February 2012
Verizon Wireless August 2009 - October 2010
Skills
Sales Management, Customer Retention, Account Management, Sales Process, Customer Satisfaction, Sales, Telecommunications, Customer Experience, Selling, Retail, Sales Presentations, Customer Service, Call Centers
Education
Strayer University (VA) 2005 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
University of Delaware 1990 — 1994
Bachelor of Arts (B.A.), Education
Verizon Wireless July 2015 - Present
Verizon Wireless November 2014 - July 2015
The Bridge At Charleston April 2014 - September 2014
Medical University of South Carolina January 2014 - February 2014
NHC Healthcare November 2013 - December 2013
DialAmerica Marketing October 2006 - November 2013
DialAmerica April 2006 - October 2006
Liberty Tax Service January 2006 - April 2006
InterContinental Hotels Group June 2005 - September 2005
OSI October 2003 - June 2005
Skills
Customer Satisfaction, Call Centers, Leadership, Customer Service, Quality Assurance, Management, Healthcare, Call Center, Vital Signs, Team Building, Data Entry, Telephone Skills, Troubleshooting, Dedication to work, Determination to Succeed, Discipline, Communication, Customer Service and..., HIPAA, Nursing, Patient Safety, Customer Experience, Outlook, Critical Thinking, Compassion, Microsoft Excel, Microsoft Office, Salesforce.com, Teamwork, Microsoft Word, PowerPoint, Team Leadership
Education
Strayer University
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Trident Technical College 2014 — 2014
Associate of Science (AS), Human Services, General
PATCH Career School 2013 — 2013
Certificate of Completion, Nursing Assistant/Aide and Patient Care Assistant/Aide
Miller-Motte Technical College 2005 — 2007
Associates Degree in Applied Science, Surgical Technology
Verizon Wireless Switch TechnicianVerizon Wireless2010 - Present
Skills
Cellular Communications, Wireless, Telecommunications, LTE, CDMA, 3G
Education
Strayer University
Bachelors of Science in Information Systems, Computer and Information Sciences and Support Services, 3.97 GPA
Apple August 2015 - Present
Choice Technologies, Inc. September 2014 - August 2015
Choice Technologies, Inc. May 2014 - September 2014
Verizon Wireless January 2006 - May 2014
Amerix/Ascend One February 2002 - February 2004
Comcast Cable 2001 - 2002
Arch Wireless 1993 - 2001
Skills
Account Management, Customer Satisfaction, Customer Experience, Wireless, Troubleshooting, Project Management, HIPAA, Change Management, Leadership, Program Management, Call Centers, Strategy, Telecommunications, Escalation, BMC Remedy, Broadband, Customer Retention, ACD, Customer Escalation..., Call Center, Customer Service, Microsoft Office, Account Reconciliation, Management, Managing Database, Telecommunication..., Smartphones, Telephony, Technical Support, Call Center Development, Networking, Time Management, Project Planning, Training, Team Building, CRM, Visio, Managed Services, Team Leadership, Process Improvement, Microsoft Project, Office 365, TigerPaw, Sales, Mobile Devices, Vendor Management, VoIP, Disaster Recovery
Education
Strayer University 2013 — 2015
Master of Business Administration (MBA), Business Administration-Project Management
Strayer University 2010 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Pima Community College 2008 — 2008
A+ Certification
Mount de Sales Academy 1981 — 1985
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Verizon Wireless July 2013 - July 2014
Verizon Wireless June 2002 - July 2013
Sun TV and Appliance May 1993 - May 1997
Skills
Wireless, Telecommunications, Solution Selling, Mobile Devices, Direct Sales, Sales Process, Customer Retention, Account Management, Cross-functional Team..., Troubleshooting, Team Building, Team Management, Technology, Presentations, Interviews, Motivation, Call Centers, Customer Satisfaction, Sales, Sales Operations, Management
Education
Strayer University 2013 — 2015
Bachelor's degree, Business Administration and Management, General
University of Pittsburgh
Verizon Wireless September 2012 - Present
Verizon Wireless October 2010 - October 2012
Verizon Wireless November 2009 - October 2010
Verizon Wireless May 2009 - October 2009
Skills
Customer Service, Outlook, Administrative..., Telephone Skills, Data Entry, PeopleSoft, Microsoft Office, Call Center, Customer Satisfaction, Microsoft Excel, Office Management, Access, PowerPoint, Spreadsheets, Customer Retention, Telecommunications, Microsoft Word, Travel Arrangements, Office Administration, Visio, Project Management, Training, Intelligent Call Routing, Website Development, SQL, Cognos, Corporate Budgeting, Internal Audit
Education
Strayer University (VA) 2010 — 2013
Master of Business Administration (M.B.A.), Finance, General, 3.8
University of Nebraska-Lincoln 2006 — 2009
Bachelor of Arts (B.A.), Mathematics, 3.45
Got Muscle Personal Training January 2012 - February 2013
Cobblestone Plaza LLC September 2007 - February 2013
Got Muscle Personal Training November 2011 - January 2012
Verizon Wireless August 2005 - September 2007
Verizon Wireless March 2005 - August 2005
Blockbuster July 2004 - March 2005
Transcontinental Talent April 2002 - June 2003
United States Marine Corps June 2001 - April 2002
United States Marine Corps August 2000 - June 2001
United States Marine Corps February 1999 - August 2000
Skills
Organizational..., Cross-functional Team..., Strategic Planning, Team Building, Process Improvement, Project Management, Information Technology, Analysis, Coaching, Training, Public Speaking, Technical Support, Databases, MySQL, Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, PHP, System Administration, Networking, Network Administration, PowerPoint, Website Development, Graphic Design, Computer Repair, Fitness, Security, Programming, Help Desk Support, Photoshop, Access
Education
Walden University 2015 — 2018
Doctorate, Information Technology
Strayer University 2014 — 2015
Master of Business Administration (M.B.A.), Project Management, 4.0/4.0 Summa Cum Laude
Western Governors University 2013 — 2014
Bachelor’s Degree, Information Technology
Verizon Wireless August 2013 - Present
Verizon Wireless January 2010 - August 2013
Skills
Call Center, Wireless, Telecommunications, Technical Support, Troubleshooting, Blackberry, Blackberry OS, Customer Satisfaction, TCP/IP, LAN-WAN, Smartphones, Customer Experience, Customer Support, SMS, WAN, Mobile Devices, A+ Certified, CompTIA A+ Certification, Mobile Device Management, Customer Service, IP, Operating Systems, DNS, Call Centers, Customer Retention, Cellular Communications, Mobile Technology, Solution Selling, LTE
Education
Strayer University 2012 — 2020
Bachelor of Business Administration (B.B.A.)
Verizon Wireless July 2014 - Present
Education
Strayer University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Information Systems
Verizon Wireless 2011 - Present
Skills
Customer Retention, Call Centers, Switches, Telecommunications, Cellular Communications, VoIP, Wireless, Customer Experience, Mobile Devices, LTE, Troubleshooting, Customer Satisfaction, Computer Network..., IP, Team Leadership, Networking, Management, Managed Services
Education
Strayer University 2010 — 2014
Bachelors, Information Systems, 3.97 GPA
Strayer University
Bachelor's Degree, Information Systems, 3.97 GPA
Verizon Wireless June 2009 - January 2011
Verizon Wireless January 2008 - June 2009
Education
Strayer University (VA) 2008 — 2012
Associate of Arts (AA), Business Administration and Management, General
Verizon Wireless August 2011 - Present
T-Mobile February 2010 - May 2011
Wireless Solutions June 2009 - January 2010
Skills
Sales, Sales Management, Customer Service, Profit, Training, Business Networking, Retail Sales, Management, Retail, Inventory Management, Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, Mobile Devices, Team Leadership, Wireless
Education
Strayer University
Bachelor of Business Administration (B.B.A.), Purchasing, Procurement/Acquisitions and Contracts Management
University of Cincinnati
Verizon Wireless Business Finance CoordinatorVerizonJuly 2008 - Present
Education
University of South Carolina-Aiken 2004 — 2008
Bachelors of Science, Business Administration and Management, General
Strayer University
Master of Business Administration (M.B.A.), Human resources
Verizon Wireless July 2006 - October 2014
Convergys Corporation November 2005 - June 2006
Education
Strayer University 2010 — 2010
Pima Community College 2008 — 2009
A+ CERTIFICATION, A+ CERTIFICATION
Stevens Henager College 2002 — 2004
Bachelor of Science Degree, Business Administration; accounting and finance
Stevens-Henager College 2002 — 2004
Business Administration, Accounting and Finance