Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Verizon Wireless Salaries. You can even request information on how much does Verizon Wireless pay if you want to. Learn about salaries, pros and cons of working for Verizon Wireless directly from the past employees.
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42,581 Verizon Wireless employees in database. Find out everything there's to know about Verizon Wireless employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Verizon Wireless Employees
BNY Mellon 2014 - Present
ACHIEVA June 2007 - Present
Verizon Wireless April 2010 - May 2014
Circuit City June 2007 - March 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Satisfaction, Customer Service, Telecommunications
Education
Strayer University 2012 — 2016
Master of Business Administration (M.B.A.), Management Information Systems and Services
University of Pittsburgh 2004 — 2008
Bachelor of Business Administration (B.B.A.), Finance
Verizon Wireless December 2006 - Present
Skills
Customer Retention, Call Centers, Wireless, Customer Experience, Direct Sales, Sales, Finance, Telecommunications, Sales Management, Risk Management, CRM, Cross-functional Team..., Customer Satisfaction
Education
Strayer University 2011 — 2013
Master of Business Administration (MBA), Project Management
Verizon Wireless April 2009 - Present
Comdata A Ceridian Company November 2003 - April 2009
Skills
Customer Service, Microsoft Word, Leadership, PowerPoint, Strategic Planning, Microsoft Excel, Microsoft Office, Public Speaking, Social Media, Research, Team Building, Training, Negotiation, Teamwork, Team Leadership, Call Centers, Customer Satisfaction, Outlook, Data Entry, Customer Retention, Troubleshooting, Networking, Windows, Analysis
Education
Strayer University 2013 — 2015
Business Administration and Management, General
Parkland High School El Paso Texas
Bread of Life Catering and Event Planning LLC January 2015 - Present
Keeping Our Lights Lit Sisters March 2013 - Present
Word of Life Ministries 2013 - 2014
Word of Life Ministries 2013 - 2014
Word of Life Ministries 2012 - 2014
Verizon Wireless March 2005 - April 2013
Pepco March 2001 - October 2004
Hair Cuttery March 2001 - October 2003
IBM May 2000 - May 2001
L'enfant Plaza Hotel 1996 - 1998
Skills
Customer Service, Leadership, Customer Satisfaction, Customer Retention, Team Building, Public Speaking, Social Networking, Call Centers, Team Leadership, Account Management, Training, Microsoft Office, Social Media Marketing, Sales, Entrepreneurship, Marketing, Event Planning, Wireless, Sales Management, Strategic Planning, Project Management, Retail, Mobile Devices, Customer Experience, Fundraising, Coaching, Microsoft Excel, Outlook, PowerPoint, Leadership Development, New Business Development, Time Management, Social Media, Nonprofits, Start-ups, Public Relations, Email Marketing, Event Management, Online Advertising, Recruiting, Wireless Networking, Business Planning, Microsoft Word, Online Marketing, Advertising, Marketing Communications, Marketing Strategy, Copy Editing, Creative Writing
Education
Strayer University 2011 — 2015
Master’s Degree, Adult and Continuing Education and Teaching
Strayer University-Georgia 2009 — 2012
Bachelor of Business Administration (BBA), Small Business Administration/Management
Trinity University-Washington 1996 — 1998
Verizon Wireless August 2014 - Present
Verizon Wireless October 2012 - August 2014
Skills
Customer Retention, Cellular Communications, Account Management, Sales Operations, Solution Selling, Sales Process, Management, Salesforce.com, Telecommunications, Wireless, Customer Experience, Sales
Education
Strayer University
Ongoing, Marketing
Verizon Wireless March 2012 - Present
Verizon Wireless February 2011 - February 2012
Verizon Wireless June 2008 - January 2011
Verizon Wireless February 2006 - May 2008
Verizon Wireless 2003 - 2006
Verizon Wireless August 2002 - 2003
Skills
Call Center, Telecommunications, Customer Experience, Workforce Management, Customer Retention, Customer Service..., Customer Satisfaction, Contact Centers, Sales Operations, Order Management, Technical Support, Cross-functional Team..., Direct Sales, Process Improvement, Call Centers, Wireless, Performance Management, Team Leadership, Cellular Communications, Solution Selling, Mobile Devices, Account Management, CDMA, Managed Services
Education
Strayer University-South Carolina 2008 — 2011
Master of Business Administration (MBA), International Business
Unviersity of South Carolina 1999 — 2003
Bachelor of Science (B.S.), Business, Psychology
Mobile Mini Inc September 2014 - Present
Mobile Mini Inc October 2013 - August 2015
Verizon Wireless February 2008 - November 2012
Education
Strayer University 2009 — 2012
Bachelor’s Degree, Business Administration and Management, General
Merchant Link September 2014 - Present
Verizon Wireless February 2007 - May 2014
Verizon Wireless January 2006 - February 2007
Echelon Community Services March 2005 - November 2005
City of Baltimore January 2004 - March 2005
City of Baltimore August 1999 - January 2004
Skills
Telecommunications, Customer Service, Call Centers, Escalation, Troubleshooting, Remedy Ticketing System, Computer Hardware, Computer Repair, Office 2010, General Office Skills, Benefits Administration, Wireless, Access, Networking, Technical Support, Customer Satisfaction, Mobile Devices, Customer Experience
Education
Strayer University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
TESST College of Technology-Baltimore 2001 — 2003
Associate of Arts (AA), Computer Systems Networking and Telecommunications
Verizon Wireless November 2013 - Present
Verizon Wireless October 2012 - November 2013
Verizon Wireless October 2011 - October 2012
Verizon Wireless November 2009 - September 2011
Verizon Wireless April 2008 - November 2009
Verizon Wireless June 2006 - April 2008
Skills
Call Centers, Customer Service, Customer Satisfaction, Telecommunications, Customer Experience, Technical Support, Team Leadership, Project Management, Leadership Development, Consulting, Microsoft Office, Cost Control, Analysis, Sales
Education
Strayer University 2013 — 2016
Master of Business Administration (MBA), Business Administration and Management, General, Currently hold a 4.0 average
University of North Carolina at Wilmington 2002 — 2006
Bachelor of Arts (B.A.), Communication, General
Verizon Wireless June 2013 - Present
Verizon Wireless September 2002 - Present
Skills
Management, Marketing, Solution Selling, Wireless, Customer Retention, Direct Sales, Microsoft Office, Sales, Account Management, Mobile Devices, Telecommunications, Sales Process, Cellular Communications, Sales Operations, Call Centers, Salesforce.com, VoIP, Data Center, Selling, CRM, Project Management, MPLS, Channel Partners, Unified Communications, Cold Calling, Product Management, B2B, Team Leadership, Cloud Computing, Lead Generation, SaaS, IP
Education
Strayer University 2012 — 2015
Master of Business Administration (M.B.A.), Project Management, 3.92
University of Phoenix 2004 — 2007
Bachelor’s Degree, Accounting, 3.0
Verizon Wireless July 2014 - Present
Verizon Wireless April 2013 - June 2014
Verizon Wireless September 2011 - April 2013
Verizon Wireless October 2010 - September 2011
Verizon Wireless June 2009 - October 2010
Skills
Leadership, Customer Service, Management, Customer Experience, Telecommunications, Project Management, Process Improvement, Networking, Time Management, Sales, Team Leadership, Call Centers, Training Facilitation, Analysis, Customer Satisfaction, Microsoft Office, Customer Retention, Trend Analysis, Reporting & Analysis
Education
Strayer University 2012 — 2014
Master of Business Administration (M.B.A.), Management
The University of Connecticut 2004 — 2009
Bachelor of Arts (B.A.), Communications
Verizon Wireless March 2014 - Present
Verizon April 2013 - March 2014
Verizon Wireless September 2008 - April 2013
Northeast Utilities (CL&P, NSTAR, PSNH, WMECO,Yankee Gas) 1996 - 2006
Skills
Sales Operations, Sales Management, Customer Service, LTE, Sales Process, Team Leadership, Managed Services, Cold Calling, IP, Cellular Communications, B2B, Direct Sales, Telecommunications, Wireless, Solution Selling, Networking, Product Marketing, Salesforce.com, Unified Communications
Education
Strayer University 2012 — 2014
Business, Management, Marketing, and Related Support Services
Verizon Wireless August 2013 - Present
Verizon Enterprise Solutions Group December 2005 - Present
Verizon June 2003 - December 2005
Verizon August 2002 - June 2003
Lucent Technologies June 1997 - June 2002
Skills
Call Center, Telecommunications, Wireless, Solution Selling, Direct Sales, Process Improvement, Account Management, RFP, Project Management, Vendor Management, Cross-functional Team..., Government Contracting, Team Leadership, Team Building, Call Centers, Customer Satisfaction, Program Management, Mobile Devices, Enterprise Software, Customer Retention, VoIP, CRM, Business Process..., Management, Strategy, Managed Services, Salesforce.com, Strategic Partnerships, Customer Experience
Education
Strayer University-Maryland
Master of Science in Information Systems, Concentration in Computer Security Management
Verizon Wireless February 2009 - Present
Verizon Wireless January 2005 - March 2009
Skills
Call Center, Telecommunications, IEX, Workforce Management, Avaya, Customer Experience, Contact Centers, Troubleshooting, Customer Satisfaction, ACD, Call Centers, Call Center Development, Telephony, IVR, Capacity Planning, Inbound Marketing, Customer Service, Mobile Devices, VoIP, Avaya Technologies, Vendor Management, Wireless
Education
Strayer University-Georgia 2010 — 2012
Master of Business Administration (MBA), Project Management
University of South Carolina-Columbia 1997 — 2001
Bachelor of Arts (B.A.), Business/Managerial Economics
Verizon Wireless June 2012 - Present
Verizon Wireless June 2007 - June 2012
Verizon Wireless June 2007 - July 2007
Verizon Wireless June 2005 - June 2007
Verizon Wireless May 2004 - June 2005
InterContinental Hotels Group 2000 - 2004
InterContinental Hotels Group 1997 - 2000
Skills
Staff Training, Telephone Skills, Call Center, Supervisory Skills, Hiring, Mechanical Desktop, Coaching Staff, Technical Support, Wireless Broadband, Wireless Routers, Cellular Communications, Android, Windows Phone, Call Centers, Leadership, Wireless, Training, Customer Experience, Management, Coaching, Blackberry, Wireless Networking, Employee Training, VoIP, Telecommunications, Mobile Devices, Mobile Technology, M2M, Troubleshooting, EVDO, Routers, LTE, 4G, BMC Remedy, Customer Service..., CDMA, TCP/IP, Testing, Windows 7, WAN, Computer Hardware, VPN, Direct Sales, Team Leadership, T1, Solution Selling, Microsoft Exchange, Operating Systems, Call Center Development, Computer Network...
Education
Strayer University 2013 — 2016
Master of Business Administration (M.B.A.), Management Information Systems, General
Strayer University 2008 — 2012
Bachelor's Degree, Management Information Systems, General, 4.0 GPA
Salt Lake Community College 2000 — 2003
AS, Social Work
University of Utah 1999 — 2001
Computer Science
Westminster College 1998 — 1999
General, Computer Science
Verizon Wireless May 2014 - Present
Hewlett-Packard February 2013 - July 2013
Central Texas College January 2012 - August 2012
KFC November 2010 - August 2011
Sears Portrait Studio (CPI) December 2008 - May 2009
Skills
Customer Service, Leadership, Microsoft Office, Management, Customer Satisfaction, Team Leadership, Sales, Teaching, Research, Public Speaking
Education
Strayer University 2015 — 2017
Master of Business Administration (M.B.A.), Human Resources Management
University of Arkansas at Little Rock 2012 — 2014
Bachelor of Bus Administration (B.B.A.), Human resource management, 3.0
Central Texas College 2010 — 2012
Associate of Science (A.S.), Business Administration, Management and Operations, 3.5
Milla's Playland February 2015 - Present
Verizon Wireless October 2003 - January 2015
Skills
Solution Selling, Direct Sales, Account Management, Cold Calling, Sales Process, Wireless, Customer Retention, Selling, Sales, Sales Management, B2B, Sales Operations, Sales Presentations, Salesforce.com, Telecommunications
Education
Loudoun County Business School
Strayer University
Finance
Innovative Billing Professionals February 2012 - Present
Verizon Wireless February 2005 - February 2012
Skills
Customer Service, Call Centers, Process Improvement, Customer Satisfaction, Team Leadership, Management, Team Building, Troubleshooting, Change Management, Project Management, Service Delivery, Microsoft Office, Customer Experience, Leadership, Training, Vendor Management, Healthcare, Software Documentation, Technical Support, Operations Management, Quality Assurance, Recruiting, Human Resources, Interviews, Customer Retention, Time Management, Telecommunications, Wireless, Mobile Devices, Account Management, Sales, Employee Training
Education
Strayer University (VA) 2012 — 2013
Associate's Degree, Business Administration, Management and Operations
Verizon Wireless October 2014 - Present
Graebel Companies 2010 - Present
Graebel Companies for Intel December 2010 - September 2014
Education
Strayer University 2014 — 2017
Business Management
Verizon Wireless September 2011 - Present
Verizon Wireless March 2013 - October 2013
Verizon Wireless December 2000 - September 2011
Verizon Wireless April 2006 - August 2006
Skills
Mobile Devices, Wireless, Call Centers, Telecommunications, Customer Service, Vendor Management, Account Management, Troubleshooting, Customer Satisfaction, Customer Experience, Customer Retention, VoIP, Technical Support, Cellular Communications, Solution Selling, Team Leadership, Unified Communications, Product Management, Cross-functional Team..., CRM, Direct Sales, IP, Wireless Networking, Computer Network..., Team Management, Management, Workforce Management, Mobile Technology, 4G, CDMA, Managed Services, Networking, Staff Development, Employee Relations, Microsoft Office, Team Building, Training, Leadership, Sales, Project Management, Process Improvement, Strategic Planning, Public Speaking, Coaching, Employee Training, Time Management, Telephony, Social Media
Education
Strayer University
Business Administration and Management, General
Verizon Wireless July 1999 - Present
Skills
Wireless, CDMA, Telecommunications, LTE, Cellular Communications, 4G, EVDO, Call Centers, Mobile Devices, 3G, Customer Retention, VoIP, GSM, Mobile Technology, Customer Experience, T1, IP, Direct Sales, UMTS, Customer Satisfaction, MPLS, Wireless Networking, Mobile Communications
Education
Strayer University (VA) 2011 — 2013
Master's degree, Human Resources Development
St. Leo University 1996 — 2000
Bachelor of Business Administration (BBA), Business Administration and Management, General
Verizon Wireless April 2014 - Present
Verizon Wireless February 2012 - March 2014
Verizon Wireless June 2011 - February 2012
Verizon Wireless November 1997 - June 2011
Verizon Wireless 1997 - 2010
Ameritech September 1995 - November 1997
Skills
Time Management, Wireless, Leadership, Training, Customer Satisfaction, Budgets, Customer Experience, Coaching, Strategic Partnerships, Call Centers, Customer Retention, Customer Service, Vendor Management, Call Center, Telecommunications
Education
The University of Akron 1991 — 1995
Strayer University-Pennsylvania
Business Management
Norfolk Southern Corporation February 2014 - Present
The Home Depot August 2013 - November 2013
Cisco Systems October 2010 - March 2013
Verizon Wireless May 2006 - October 2010
Orange Business Services February 2001 - May 2005
AT&T June 1996 - February 2000
AT&T December 1993 - June 1996
Skills
Telecommunications, MS Project, CRM, Vendor Management, Project Delivery, Program Management, PMI, Project Management, Managed Services, Cross-functional Team..., ITIL, Project Planning, Troubleshooting, Wireless, Budgets, Data Center, SDLC, Business Intelligence, Training, VoIP, Management, Leadership, Microsoft Project, Analysis, Networking, PMP
Education
Strayer University-Georgia 2006 — 2010
Bachelor of Business Administration (BBA), Human Resources, Graduated Cum Laude
Rocksteady Productions January 2006 - Present
Verizon Wireless December 2011 - Present
Flextronics October 2003 - December 2011
DHL Worldwide Express September 2000 - September 2003
Skills
Management, Team Building, Operations Management, Leadership, Process Improvement, Customer Service, Program Management, Team Leadership, Inventory Management, Cinematography, Video Editing, After Effects, Premier, Adobe Audition, Photoshop, Sound Editing, Sound Mixing, Video Production, Videography, Digital Cinema, Cinema Tools, Canon DSLR, Color Grading
Education
Strayer University 2004 — 2005
Master's degree, Communications Technology/Technician
Strayer University-Maryland 1999 — 2003
Bachelor of Science (BS), Computer and Information Sciences and Support Services
Delta Air Lines September 2014 - Present
Verizon Wireless February 2008 - December 2014
PRC, LLC August 2005 - March 2007
Turnberry Associates October 2004 - August 2005
Skills
Microsoft Office, Project Management, Troubleshooting, Team Leadership, Customer Service, Microsoft Excel, Call Centers, Training, Telecommunications, Team Building, Coaching, Outlook, PowerPoint, Leadership, Vendor Management, Customer Satisfaction, Technical Support, Mobile Devices, Customer Experience, Wireless, Strategic Planning, Databases, Time Management
Education
Strayer University 2012 — 2016
Bachelor of Business Administration (BBA), Project Management/Sales Management
Verizon Wireless May 2015 - Present
Verizon Wireless September 2007 - June 2015
Skills
Medical Billing, Medical Records, Customer Experience, Customer Service, Executive..., Event Planning, Office Administration, Mobile Devices, Account Management, Administrative..., Data Entry, Invoicing, Outlook, Customer Satisfaction, Sales, Team Building, Team Leadership, Telecommunications, Management, Wireless, Customer Retention, Leadership
Education
Strayer University-Maryland 2012 — 2015
Associate of Arts (AA), Business Administration and Management, General
Verizon Wireless January 2012 - May 2014
Verizon Wireless July 2003 - January 2012
REEDS Jewelers April 2002 - July 2003
Service Merchandise March 2001 - April 2002
Circuit City Stores Inc July 1999 - March 2001
Skills
Call Centers, Management, Customer Satisfaction, Customer Service, Project Management, Inventory Management, Team Management, Time Management, Customer Retention, Sales Management, Telecommunications, Sales, Customer Experience, Direct Sales, Wireless
Education
Strayer University-Maryland 2012 — 2016
Bachelor of Arts (B.A.), Business/Commerce, General
Currently seeking new opportunities March 2015 - Present
Civil Air Patrol: Gaston Squadron October 2011 - Present
Network & Infrastructure Support Ltd. November 2014 - January 2015
ACTIVELY SEEKING EMPLOYMENT! September 2014 - November 2014
Pumpkin Center Intermediate School August 2012 - June 2013
Verizon Wireless November 2002 - September 2012
Department for Work and Pensions (DWP) 2001 - 2002
Gateway 2000 - 2001
Life Tree October 1995 - November 2000
Williams’ Street Old People’s Home June 1994 - June 1995
Skills
Aromatherapy, Holistic Massage, All Windows 7.0 & 8.0..., Linux, Unix, Macintosh Applications, Ubuntu, All MS Office, SPSS, Java, JavaScript, UML, Prolog, SQL, HTML, DHTML, Perl, VB, Interfaith Minister, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Visual Basic, Training
Education
Strayer University 2009 — 2012
Master of Education (M.Ed.), Education Management, 3.88
University of Ulster 1999 — 2000
Master of Science (MS), Computing and Information Systems, 3.89
University of Ulster 1995 — 1999
Bachelor of Science (BSc), Psychology with Organizational Science (Hons), 3.7
Capital One Home Loans June 2015 - Present
Capital One Auto Finance June 2014 - Present
Wells Fargo September 2013 - July 2014
Verizon Wireless August 2008 - April 2013
Skills
Telecommunications, Wireless, Customer Experience, Customer Retention, Customer Satisfaction, Troubleshooting, Customer Service, Technical Support, VoIP, Mobile Devices, CDMA, Wireless Networking, LTE, Team Leadership, Outlook, Direct Sales, Sales, IP, Microsoft Office
Education
Strayer University
Bachelor of Business Administration (B.B.A.), Management InformationSystems
Strayer University 2010 — 2013
Associate's degree, Business Administration and Management, General
Verizon Wireless July 1998 - Present
EVENT PLANNING 2010 - 2013
Alltel Wireless July 1998 - June 2009
360 Communications July 1998 - July 2000
Skills
LTE, 3G, Strategic Planning, Cold Calling, Outlook, Program Management, B2B, Mobile Technology, Project Planning, Marketing, Product Management, Networking, Cross-functional Team..., Negotiation, Wedding Planning, Event Planning
Education
Strayer University-Pennsylvania
Business Administration, Management and Operations
Youngstown State University
Business Administration and Management, General
Verizon September 2015 - Present
Verizon Wireless April 2013 - September 2015
Verizon October 2009 - April 2013
Market-Velocity August 2007 - June 2009
EarthLink February 2001 - April 2007
Education
Strayer University
Bachelor of Business Administration (BBA), Management
Transportation Insight July 2014 - Present
Fiserv April 2013 - July 2014
Verizon Wireless September 2010 - May 2012
Skills
Logistics, 3PL, Sales Operations, Account Management, Supply Chain, Cold Calling, Transportation, Salesforce.com, Supply Chain Management, Transportation..., Sales, Freight, Sales Management, Warehousing, Customer Service
Education
Strayer University 2014 — 2018
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
U.S. Security Associates, Inc. June 2015 - Present
American Security & Investigations November 2014 - July 2015
Nitro's Toys and Collectables May 2014 - February 2015
Verizon Wireless March 2005 - June 2014
Sprint Nextel October 2003 - December 2004
United States Air Force March 2001 - June 2004
Skills
Wireless, Telecommunications, Call Centers, Customer Satisfaction, Troubleshooting, Team Leadership, Technical Support, Customer Experience, Management, Computer Network..., Account Management, Customer Service, Leadership, Mobile Devices, Security, Call Center, Telephony, Microsoft Office, Training, Customer Retention, Vendor Management, Sales, Wireless Networking, Team Building, Project Management, Coaching, Time Management, Networking, Marketing, Strategic Planning, Cellular Communications, Employee Training, Leadership Development, Process Improvement, Cross-functional Team..., Negotiation, Strategic Partnerships, VoIP, Program Management, Product Management, Human Resources, Strategy, Sales Process, Sales Management, Asset Protection, Payroll
Education
Strayer University-Utah 2010 — 2014
Bachelor's degree, Business Administration and Management, General
University of Phoenix 2005 — 2010
Associate's degree, Business/Commerce, General
Verizon Enterprise Solutions April 2014 - Present
Verizon Wireless October 2013 - April 2014
Verizon Wireless October 2012 - April 2014
Verizon Wireless November 2011 - April 2014
Vitality March 2011 - June 2011
The Leukemia & Lymphoma Society January 2011 - June 2011
Macy*s May 2010 - June 2011
Hamilton County June 2010 - November 2010
American Diabetes Association July 2010 - October 2010
Skills
Microsoft Office, Spanish, Social Media, Blogging, Public Relations, Marketing Communications, Web Content Management, Business Communications, Coordinating Special..., Fundraising, Non-profits, Editing, Customer Service
Education
Strayer University 2015 — 2018
Master of Business Administration (MBA), Human Resources Management and Services
University of Cincinnati 2007 — 2011
Bachelor of Arts, Communication
Comcast March 2014 - Present
Verizon Wireless May 2011 - May 2014
Skills
Customer Service, Telecommunications, Sales, Team Leadership, Wireless, Leadership, Microsoft Office, Management
Education
Strayer University 2015 — 2017
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Verizon Wireless November 2010 - Present
Verizon Wireless January 2009 - November 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Management, Customer Service, Leadership, Windows, PowerPoint, Research, Outlook, Photoshop, English, Customer Experience, Customer Satisfaction, Training, Troubleshooting
Education
Strayer University 2012 — 2014
Business Administration and Management, General
University of South Florida 2003 — 2008
Bachelor of Science (B.S.), Chemical Engineering
Verizon Wireless May 2015 - Present
Verizon Wireless September 2008 - Present
Skills
Team Building, Telecommunications, Coaching, Team Leadership, Customer Retention, Customer Experience, Employee Training, Call Centers, Microsoft Office, Wireless
Education
Strayer University
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Verizon Wireless April 2013 - Present
Verizon Wireless May 2009 - April 2013
Liberty Cablevision of Puerto Rico June 2006 - April 2009
Skills
Call Centers, Customer Satisfaction, Customer Retention, Telecommunications, Customer Experience, Customer Service, Workforce Management, Wireless, Troubleshooting, Performance Management, Employee Relations, Team Leadership, Training, Recruiting, Team Management, Technical Support, Outlook, Account Management, Team Building, Leadership, Management, Mobile Devices, Microsoft Office, VoIP, Networking, Time Management, Wireless Networking
Education
Strayer University-Florida 2010 — 2015
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
University of Puerto Rico 1998 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
Verizon Wireless August 2001 - Present
Jack in the Box May 2001 - August 2001
Skills
Technical Support, Customer Service, Customer Satisfaction, Customer Retention, Customer Oriented, Oral & Written..., Supervisory Skills, Supervisory Experience, Supervising, Telephone Skills, Customer Experience, Customer Support, Data Entry, Cashiering, Troubleshooting, Quotas, Cellular Communications, Wireless, Telecommunications, Outlook, Windows 7, Cash Handling Experience, Phone Etiquette, Teamwork, 10 Key, Team Leadership, Leadership, Time Management, Social Networking, Training, Social Media, Marketing, Public Speaking, Retail Sales
Education
TechSkills of Sacramento 2014 — 2014
A+ Certification, Information Technology
Mira Loma High School 1994 — 1996
Diploma, General Studies
Strayer University
Information Technology
Verizon Wireless July 2015 - Present
Verizon Wireless June 2014 - June 2015
Skills
Telecommunications, Management, Customer Service, Project Management, Leadership, Team Leadership, Wireless, Training
Education
Strayer University
Bachelor of Business Administration (BBA), Business Administration and Management
Verizon Wireless December 2012 - Present
Verizon Wireless December 2012 - Present
US Air Force Reserve May 2009 - September 2012
The University of Georgia August 2008 - May 2009
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Research, Public Speaking, Event Planning, Outlook, Data Entry, Psychology, SPSS, Social Media, Non-profits, Community Outreach, Teaching, Editing, Data Analysis, Teamwork, Fundraising
Education
Strayer University 2012 — 2014
Master of Science (M.S.), Health Services Administration
The University of Georgia 2007 — 2011
Bachelor of Science (B.S.), Psychology
Nissan Motor Manufacturing Ltd. December 2013 - Present
Verizon Wireless July 2011 - December 2013
Verizon Wireless October 2005 - July 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, HTML, Strategic Planning, Employee Relations, Human Resources, Training, Recruiting, Employee Training, Interviews, New Hire Orientations, Onboarding, Team Building, Organizational..., Coaching, Applicant Tracking..., Leadership, Management
Education
Strayer University (VA)
Bachelor of Business Administration (BBA), Human Resources Management and Services
Duke Energy Corporation November 2014 - Present
Allstate July 2013 - May 2014
Sprint November 2012 - July 2013
Verizon Wireless November 2006 - November 2012
Skills
Call Centers, Insurance, Customer Service, Customer Satisfaction, General Insurance, Health Insurance, Process Improvement, Claim, Customer Retention, Software Documentation, Outlook, Customer Experience, Microsoft Office, Technical Support, Access, Visio, Business Analysis, Training, Leadership, Public Speaking, Event Planning, Social Media, Team Building
Education
Strayer University 2007 — 2008
R.B. Stall High School 1995 — 1999
High School Diploma
Verizon Wireless January 2014 - Present
Verizon Wireless May 2011 - January 2014
Verizon Wireless January 2010 - May 2011
Verizon Wireless February 2003 - January 2010
Skills
Team Leadership, Customer Experience, Vendor Management, Call Centers, Telecommunications, Customer Satisfaction, Sales Operations, Team Building, Management, Project Management, Wireless, Operations Management, Customer Retention, Process Improvement, Customer Service, Account Management, VoIP, Leadership, Reporting & Analysis, Analytics, Strategy, Business Unit Start-up, Call center start-up, Innovation Management
Education
Strayer University 2007 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Strayer University (VA) 2008 — 2014
Verizon Wireless April 2012 - Present
Verizon Wireless 2010 - 2012
Verizon Wireless 2007 - 2010
Nortel Networks 2006 - 2007
IPCS 2003 - 2005
IPCS 1999 - 2003
Sprint January 1999 - May 1999
Sprint July 1998 - December 1998
Sprint May 1996 - June 1998
US Army June 1993 - March 1996
Skills
Computer Network..., Telecommunications, Switches, Wireless, LTE, Cellular Communications, Vendor Management, CDMA, VoIP, 3G, Mobile Devices, Project Management, Business Analysis, Process Improvement
Education
Strayer University-Maryland 2012 — 2015
EMBA, Business Administration, Management and Operations
University of Phoenix 2003 — 2009
Bachelor of Science (BS), Business Administration
Verizon Wireless June 2014 - Present
Verizon Wireless June 2002 - June 2014
Providian Financial March 1999 - April 2002
Skills
Account Management, Telecommunications, Customer Retention, Call Centers, Wireless, Customer Experience, Direct Sales, Customer Satisfaction, Salesforce.com, Solution Selling, Sales Operations, Sales Process, Management, Human Resources, Employee Training, Employee Data Management, Organizational..., Leadership Development, Team Leadership, Mobile Devices, Customer Service, Sales, Team Building, Vendor Management, Leadership, Cellular Communications, Project Management, Microsoft Office, VoIP, LTE
Education
Strayer University 2008 — 2013
Associate's Degree, Marketing
Strayer University 2008 — 2013
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Verizon Wireless April 2012 - Present
Verizon Enterprise Solutions February 2006 - Present
Verizon Wireless March 2011 - April 2012
Verizon Wireless December 2008 - March 2011
Target April 1998 - December 2002
Skills
Call Centers, Wireless, Management, M2M, Leadership, Telecommunications, Customer Experience, Training, Cellular Communications, Time Management, Integrity, Wireless Networking, Professional Mentoring, Teamwork, Mobile Devices, Energetic Leader, Strategic Planning, Coaching, Technical Support, Customer Service, Call Center, Troubleshooting, Communication, Adaptability, Influence Without..., Ownership, Organization, honest, Project Management
Education
Strayer University 2013 — 2019
Business Administration and Management, General
Strayer 2011 — 2012
Bachelor of Business Administration (B.B.A.), Marketing
John Peter Smith Hospital July 2015 - Present
Verizon Wireless August 2014 - November 2014
Federal Aviation Administration - FAA November 2010 - February 2014
Sprint May 2010 - August 2010
TEKsystems March 2008 - April 2009
Northrop Grumman Corporation August 2004 - November 2007
Skills
Network Administration, Cisco Routing and..., Windows XP, Windows 7, Laptops, Printers, Help Desk Support, Troubleshooting, Wireless, TCP/IP, LAN Switching, Routers, Switches, Networking, Technical Support, CCNA Security, Servers, DNS, Active Directory, Hardware
Education
Strayer University (VA) 2002 — 2005
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking, 3.2
New Horizon
Verizon Wireless August 2013 - Present
Verizon Wireless June 2007 - August 2013
Verizon Wireless October 2005 - June 2007
Skills
Customer Experience, Employee Training, Quality Assurance, Quality Management, Reporting & Analysis, Business Efficiency, Call Center Development, Project Management, Telecommunications..., Leadership, Presentation Skills, Management, Customer Retention, Leadership Development, Quality Improvement, Customer Satisfaction, Customer Service, Sales
Education
Strayer University 2015 — 2015
In progress of Business Management
Verizon Wireless March 2014 - Present
Verizon Wireless July 2013 - March 2014
Verizon Wireless April 2013 - July 2013
Verizon Wireless August 2012 - March 2013
Verizon Wireless December 2010 - August 2012
Verizon Wireless October 2007 - December 2010
Skills
Speech Analytics, Impact 360, Social Media, Editing, Research, Microsoft Office, Microsoft Excel, Microsoft Word, Data Analysis, Analysis, Telecommunications, PowerPoint, Wireless, Copy Editing, Process Improvement, Curriculum Development, Web Content, Web Design, Technical Writing, Proofreading, Freelance Writing, Creative Writing, Troubleshooting, Training, Short Stories, Non-fiction, Management, Copywriting, Fiction, Novels, Fiction Writing, Customer Retention, Call Centers, Customer Satisfaction, Customer Service, Technical Support, Cross-functional Team..., Customer Experience
Education
Strayer University 2009 — 2014
Master of Business Administration (M.B.A.), Business Management
University of Pittsburgh 2003 — 2007
Bachelor of Arts (B.A.), English Writing
Hollidaysburg 2000 — 2003
High School
Verizon Wireless March 2007 - Present
CenturyLink June 2010 - February 2011
Vertex Software Pvt. Ltd. December 2003 - November 2006
Skills
Weblogic, SOA, Hibernate, Spring, Java Enterprise Edition, Oracle, SQL, JSP, Maven, Web Services, Java, Struts, Oracle Fusion Middleware, XPath, Sun Certified Java..., JBoss Application Server, J2EE Application..., SDLC, Sun Certified Web..., IBM Websphere Commerce, Sterling Commerce, TIBCO EMS Certified, Oracle SOA Suite, Webservices, XML, XML Schema, JAVA/J2EE, Spring (MVC , Webflow ,..., PL/SQL, Oracle 8i-11g, PostgreSQL, websphere, Resin, Web Applications, Telecommunications, Wireless, E-commerce, Sencha, sencha touch, REST, Design Patterns, WebLogic, Agile Methodologies, Spring Framework, Websphere
Education
Govt College Of Engineering (COEP) , University Of Pune 2003 — 2005
Master of Technology (M.Tech.), Computer Science & Engineering (CSE)
PVP Siddhartha Instituite of Technology 1999 — 2003
Bachelor of Technology (B.Tech.), Computer Science & Engineering (CSE)
Strayer University-Georgia
Master of Business Administration (MBA)
Professional Trainings
Verizon Wireless July 2013 - Present
Verizon Wireless August 2005 - July 2013
Skills
Telecommunications, Call Centers, Wireless, Customer Retention, Customer Satisfaction, Customer Service, Sales, Direct Sales, Customer Experience, Account Management, Sales Management, Sales Operations
Education
Strayer University (VA) 2006 — 2008
Business Administration, Marketing
University of Alabama at Birmingham 2000 — 2002
Verizon Wireless January 2009 - Present
Alltel Wireless January 2004 - January 2009
Alltel Wireless September 1999 - January 2004
Alltel Wireless November 1997 - September 1999
AT&T Solutions Customer Care October 1995 - November 1997
AT&T Solutions Customer Care January 1995 - October 1995
AT&T Solutions Customer Care March 1993 - January 1995
American Transtech through Talent Tree January 1990 - January 1993
Skills
SDLC, Vendor Management, MS Project, Integration, Project Management
Education
Strayer University-Georgia 2011 — 2013
Master of Business Administration (M.B.A.), Concentration in Information Systems Management
Six Sigma
Six Sigma Green Belt Professional (CSSGB)
Project Management Institute
PMP - Project Management Professional
DeVry University
Bachelor's of Science, Technical Management with a Business Information Systems Concentration
ESI International / The George Washington University
Associate's Certificate in Project Management
Florida Community College at Jacksonville
Associate in Arts
Verizon Wireless December 2012 - Present
Verizon Wireless 1987 - 2008
Bell Atlantic Mobile 1987 - 2008
Education
Washington Business School 1986 — 1987
Administrative
Strayer University-Maryland
Cardinal Health September 2013 - February 2015
Verizon Wireless November 2010 - September 2013
ModusLink September 2009 - May 2010
Kaiser Permanente May 2004 - March 2009
United States Navy August 1998 - January 2004
Skills
Program Management, Training, Navy, Command, Human Resources, Process Scheduler, National Security, Time Management, Customer Service, EHR, Healthcare Information..., Process Improvement, Mobile Devices, Team Leadership, Telecommunications, Finance, Inventory Management, Physical Inventory, Inventory Control, Inventory Planning, Computers, Telecommunication...
Education
University of Phoenix 2004 — 2009
B.S., Business Management
Strayer University (VA)
Master's degree, Business Administration and Management, General
UnitedHealth Group July 2014 - Present
UnitedHealth Group September 2013 - July 2014
UnitedHealth Group February 2013 - September 2013
Verizon Wireless August 1998 - August 2012
Verizon Wireless August 1998 - August 2012
Verizon Wireless August 1998 - August 2012
Skills
Building Strong Teams, Innovative Thinking, Innovative Problem..., Process Improvement, Career Development, Results Oriented, Change Leadership, Team Building, Strategic Thinking, Technical Acumen, Training & Development, Outsourcing, Outstanding Customer..., Priority Management, Talent Identification, Highly Analytical, Leading People, Great People Skills, Project Work, Team Motivator, Self Management, Business Intelligence, Professional Expertise, People Management, Business Insight, Critical Thinking, Interpersonal..., Interpersonal..., Goal Oriented, Customer Service, Leadership, Management, Employee Training, Change Management, Wireless, Troubleshooting, Analytical Skills, Call Centers, Networking, Customer Satisfaction, Technical Support, Talent Management, Team Management, Team Leadership, Telecommunications, Coaching, Cellular Communications, High Performance Teams, Customer Retention, Training
Education
Western Governors University 2013 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 4.0
Strayer University-Georgia
Bachelor of Business Administration (BBA), Business Administration, Management and Operations, 4.0
University of Phoenix
Business Administration and Management, General, 3.8
Verizon Wireless January 2002 - Present
Skills
Wireless, Leadership, Telecommunications, M2M, Solution Selling, Account Management, Sales, Sales Operations, Mobile Devices, Customer Retention, Mobile Applications, Direct Sales, Strategic Partnerships, Sales Management, Managed Services
Education
Strayer University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Verizon Wireless March 2012 - Present
Education
Strayer University 2004 — 2012
Bachelor of Business Administration (B.B.A.)
Verizon Wireless January 2013 - Present
Verizon Wireless June 2012 - January 2013
Verizon Wireless March 2011 - June 2012
Hollister Co. April 2007 - February 2010
US Navy 2004 - 2007
Skills
Sales, Direct Sales, Telecommunications, Leadership, Sales Management
Education
Strayer University 2011 — 2014
Master's Degree, Project Management
United States Naval Academy 2000 — 2004
Bachelor of Science (BS), General Science
Verizon Wireless October 2012 - Present
Verizon Wireless September 2008 - September 2012
Verizon Wireless October 2007 - August 2008
Verizon Wireless July 2006 - September 2007
Girls Incorporated of Memphis November 2001 - February 2005
United Way of Mid South 1997 - 2001
Skills
Quotas, Wireless, Driving Results, Customer Retention, Customer Satisfaction, Direct Sales, Sales Management, Sales, Customer Experience, Team Leadership, Leadership, Customer Service, Inventory Management, Coaching, Leadership Development, Cellular Communications, Retail Sales, M2M, Telecommunications, Strategic Planning, 4G, Wireless Broadband, Sales Operations, Management, Call Centers, B2B, Cold Calling, Team Building, Retail, Vendor Management, Public Speaking, Event Planning, Training, Social Networking, Fundraising, Nonprofits, Event Management, Public Relations, Marketing, Social Media, Microsoft Office, Budgets, Account Management, Marketing Strategy, Research, Time Management, Advertising, Process Improvement, Community Outreach, Marketing Communications
Education
Strayer University-Tennessee 2010 — 2016
Bachelor of Applied Science (BASc), Business Administration and Management, General
The University of Memphis 1992 — 1995
Business
Verizon Wireless Communications ConsultantVerizon WirelessOctober 2011 - Present
Verizon Wireless June 2006 - May 2011
Verizon Wireless May 2004 - May 2006
United States Department of Defense 1989 - 1992
Skills
Telecommunications, Corporate Communications, Internal Communications, Strategic Communications, Marketing Communications, B2B, Social Media, Strategy, Mobile Devices, Project Management, Communication Training, Public Relations, Management, Team Leadership, Employee Engagement, Communications Planning, Content Management, Media Relations, Digital Marketing, Graphic Design, Web Content Management, Strategic Planning, Photoshop, PowerPoint, Presentation Development
Education
Strayer University-Georgia
Virginia Commonwealth University
Wells Fargo January 2015 - Present
MAXIMUS August 2013 - January 2015
TEKsystems September 2013 - December 2013
Verizon Wireless September 2004 - November 2011
Access Heating & Air Conditioning, Inc. 2000 - 2000
Access Heating & Air Conditioning, Inc. 2000 - 2000
Skills
Windows, Android, Windows 7, Windows Vista, Mac, iOS, Basics of Unix, Subnetting, CompTIA A+ Certification, Blackberry, Blackberry Enterprise..., Blackberry OS, Blackberry applications, Windows Mobile Devices, Cisco Technologies, Novell Certified, A+ Certified, Technical Presentations, Written & Oral..., Training, Training Delivery, Technical Product Sales, Technical Support, Wireless Networking, Wireless Broadband, Cellular Communications, Team Leadership, Leadership Development, Cross-functional Team..., 4G, LTE, Home Networking, Wireless Routers, Microsoft Excel, Microsoft Office, OS X, Motivation, Electronics, Mac & PC platforms, XML, SharePoint, SDLC, SQL, Visio, Requirements Analysis, Databases, Agile Methodologies, Microsoft SQL Server, Call Centers, Call center start-up
Education
northwest technical college 2000 — 2002
Associate of Science (AS), Management Information Systems, General
Strayer University
Bachelor of Business Administration (B.B.A.), business managment
Verizon Wireless June 2012 - Present
Verizon Wireless July 2010 - June 2012
Verizon Wireless October 2007 - July 2010
Verizon Wireless September 2006 - October 2007
Skills
Telecommunications, Direct Sales, Wireless, Solution Selling, Call Centers, Customer Retention, Customer Experience, Cold Calling, Sales Operations, Account Management, Sales Process, Customer Satisfaction, Sales, Salesforce.com, B2B, Sales Management, Managed Services, Selling, Customer Service, Cellular Communications
Education
Strayer University 2013 — 2014
Associate's degree, Business Adminstration
Verizon Wireless September 2005 - Present
Skills
Wireless, Customer Experience, Mobile Devices, Sales Process, Sales, Customer Service, Direct Sales, Team Leadership, Telecommunications, Customer Retention, Coaching, Call Centers, Management, Customer Satisfaction
Education
Walden University 2009 — 2012
Master of Science (MS), Business Administration and Management, General
Strayer University 2007 — 2009
Bachelor, Business Administration
Verizon Wireless July 2007 - Present
Sentara Healthcare December 1997 - Present
Skills
Telecommunications, Customer Service, Management, Sales, Microsoft Office, Project Management, Team Leadership, Wireless, Leadership, Account Management
Education
Strayer University
Bachelor's Degree, Business Administration and Management, General, 3.0
Verizon Wireless Supervisor Resource ManagementVerizon1999 - Present
Education
Strayer University
Bachelor of Business Administration (BBA)
United States Department of Defense November 2012 - Present
Verizon Wireless December 2009 - November 2012
Education
Strayer University (VA) 2010 — 2012
Master of Business Administration (M.B.A.), Acquisitions
Verizon Wireless September 2003 - Present
Excel Telecommunications 2001 - 2003
National Gallup Poll 2000 - 2001
Skills
Telecommunications, Wireless, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Cellular Communications, Troubleshooting, Team Leadership, Mobile Devices, Account Management, Direct Sales, Customer Service, Negotiation, B2B, Sales Operations, Training, Microsoft Office, VoIP, 4G, Sales
Education
Strayer University 2014 — 2016
Wells Fargo September 2012 - Present
Verizon Wireless March 2011 - Present
Comcast September 2010 - February 2011
Cablevision May 2008 - September 2010
Nielsen August 2006 - May 2008
Circuit City September 2001 - September 2005
Skills
Account Management, Direct Sales, Sales, Telecommunications, Cold Calling, Solution Selling, Quotas, Customer Retention, Customer Satisfaction, Sales Process
Education
Strayer University 2012 — 2015
Bachelor's degree, Marketing
Elizabeth High School 1994 — 1998
High School Diploma
Verizon Wireless October 2014 - Present
JP Morgan Chase March 2011 - September 2014
JPMorgan Chase July 2009 - March 2011
Discover Financial Services November 2007 - June 2009
Skills
Risk Assessment, Escalation Resolution, Brand Loyalty, Brand Implementation, Credit Card Fraud, Credit Card Analytics, Customer Experience, Customer Engagement, Coaching, Leadership, Analytical Skills, Service Level Management, Job Scheduling, Quality Assurance, Troubleshooting, Network Troubleshooting
Education
Strayer University 2015 — 2019
Associate's degree, Management Information Systems, General
Verizon Wireless March 2008 - Present
Verizon Wireless 2008 - 2012
Comcast Cable May 2003 - December 2007
Education
Strayer University (VA) 2012 — 2016
currently attending, Business Administration and Management, General
Westfield high school Houston TX. 77067
Verizon Wireless April 2000 - Present
Prudential Financial 1999 - 2000
Elite Systems, Inc. 1998 - 1999
Mitsubishi Electric US, Inc. 1995 - 1998
Skills
Application Security..., C#, Web Development, Oracle, Microsoft SQL Server, Java, Application Services, Project Management, PCI Standards, Software Quality..., Iso 9000, Six Sigma, Visual Studio, Visual Basic, SAS programming, Management, Technical Leadership, Cross-cultural Teams, Sarbanes-Oxley, Network Security, Data Warehousing, System Administration, Systems Analysis, Continuous Improvement, Quality Management, Information Security
Education
Strayer University-Georgia 2008 — 2013
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Verizon Wireless May 2014 - Present
Verizon Wireless May 2014 - Present
Verizon Wireless April 2009 - Present
Skills
Fast Start in Project..., Telecommunications, Integration, Data Warehousing, Mobile Devices, Business Analysis, Wireless, Product Management, Team Leadership, Vendor Management, Oracle, Access
Education
Strayer University 2006 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General, 4.0
Middle Tennessee State University B.B.A 1993 1989 — 1993
Bachelor of Business Administration (B.B.A.), Marketing
Verizon Wireless August 2012 - Present
Verizon Wireless September 2010 - August 2012
Verizon Wireless October 2008 - September 2010
Verizon Wireless October 2006 - October 2008
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
Strayer University 2014 — 2016
Bachelor's Degree, Business Administration, 4.0
Youngstown State University 2011 — 2014
Business Administration, 4.0