Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Verizon Wireless Employees
Utah Outdoors July 2013 - Present
Verizon Wireless July 2012 - Present
Verizon Wireless November 2008 - June 2012
City Of Lynnwood January 2005 - December 2010
Verizon Wireless February 2005 - November 2008
Verizon Wireless March 2003 - February 2005
Verizon Wireless October 2001 - March 2003
Washington Mutual Bank 1998 - September 2001
The Fish Store 1996 - 1998
Skills
Telecommunications, Wireless, Cellular Communications, Call Center, Customer Retention, Customer Satisfaction, Technical Support, Direct Sales, Call Centers, Customer Service, Account Management, Customer Experience, Troubleshooting, Cross-functional Team..., Mobile Technology, Team Leadership, Leadership
Education
Bellevue Community College 2011 — 2011
General Studies
Bellevue University 2009 — 2011
Bachelor's degree, Professional Retail Sales Management
Edmonds Community College 1996 — 1998
Associate of Arts and Sciences (AAS), Business - General Studies
Cascadia Community College
Certificate, Web Design
Market Leader Inc. April 2014 - June 2014
AT&T June 2013 - April 2014
The Home Depot July 2012 - October 2013
Verizon Wireless November 2007 - August 2011
Ferguson Enterprises March 2002 - August 2007
Skills
Data Entry, Microsoft Excel, Spreadsheets, Internet, Microsoft Office, Microsoft Word, Inbound Marketing, Blueprint Reading, Forklift Operator, Mechanical Aptitude, Sales, Accounts Payable, Accounts Receivable, Fax, Order Fulfillment, Order Processing, Hand Tools, Money Management, Customer Satisfaction, Distribution Center..., Inventory Control, Cashiering, Telephone Skills
Education
Bellevue Community College 2012 — 2014
Mechanical Engineering
Thomas Nelson Community College
Saint Augustine’s University
Engineering
Revel Consulting June 2015 - Present
Expedia, Inc. December 2014 - February 2015
CDK Global January 2014 - November 2014
T-Mobile August 2008 - January 2014
Verizon Wireless January 2002 - August 2008
Marconi February 2000 - October 2001
Western Wireless 1995 - 1998
Skills
Product Management, Mobile Devices, Telecommunications, Wireless, Product Marketing, Mobile Communications, LTE, GSM, Mobile Technology, 3G, UMTS, IP, Cross-functional Team..., VoIP, Cellular Communications, Testing, Data Center, Networking, Strategy, Unix, Switches, Troubleshooting, Go-to-market Strategy
Education
Bellevue College
Bellevue College
Pre-Law Studies
WideOrbit October 2014 - Present
Alaska Airlines July 2014 - Present
Liberty Mutual Insurance February 2014 - May 2014
Isilon Systems September 2013 - November 2013
WideNet Consulting Group October 2012 - August 2013
Blood Bank Computer Systems, Inc. (BBCS) June 2012 - August 2012
Integra Telecom March 2006 - May 2011
Verizon Wireless September 2004 - March 2006
Washington Mutual Bank September 2000 - April 2004
Skills
Process Improvement, Web Design, Accountability, Website Development, Databases, Photography, Photoshop, Dreamweaver, Copywriting, Technical Writing, Copy Editing, Image Editing, Project Management, SharePoint, Access, Marketing Copy, Software Documentation, Telecommunications, Organization &..., HTML, Training, Editing, Call Centers, Visio, Process Management, Management, PowerPoint, Microsoft Excel, Troubleshooting, Microsoft Word, SnagIt, Technical Support, Time Management, CSS, Manuals, Online Help, Articulate Suite, Content Management, Prioritization, DITA, multi tasking, Project mangement, Follow-up, Innovative Problem..., Decision Making, Detail Orientation, Responsibility, Photo Editing, Formatting, Website Copy
Education
Bellevue Community College 2011 — 2012
Certificate, Technical Writing
Pierce College at Puyallup 2011 — 2011
N/A, Computers and Humanity courses
Internship at Tukwila Community Center 1998 — 1998
Central Washington University 1994 — 1998
BS, Leisure Services
MetLife Financial Professional AssociatePrudential FinancialMarch 2013 - August 2014
Verizon Business June 2002 - August 2012
WorldCom 2002 - 2003
Verizon Wireless August 1993 - July 2000
Skills
Managed Services, Unified Communications, Co-location, MPLS, Solution Selling, VoIP, SIP Trunking, Telecommunications, Cloud Computing, Professional Services, Private Line, Data Center, Telephony, Enterprise Software, Frame Relay, SaaS, Management, Wireless, Salesforce.com, Strategic Planning, Selling, Business Development, Key Account Management, Sales Management
Education
University of Washington 1986 — 1992
Bachelor of Arts, American Ethnic Studies
Bellevue College
Verizon Wireless June 2006 - Present
Verizon Wireless March 2003 - June 2006
Verizon Wireless April 1999 - March 2003
Y Marketing? August 1998 - March 1999
Microsoft June 1997 - June 1998
McDonald's Corporation March 1992 - May 1997
Skills
Predictive Modeling, Data Analysis, Forecasting Models, SQL, Excel, Time Series Analysis, Database Design, Economics, VBA, Business Intelligence, Collections, Forecasting Involuntary..., Political Philosophy, Political Science, Statistics, Forecasting, Microsoft Excel, Analysis, Leadership, Analytics, Strategic Planning, Management, Strategy, Team Leadership, Business Planning, Budgets, Data Mining, Quality Assurance, Change Management, Call Centers, Project Planning, Telecommunications, Time Management, Databases, Direct Sales, Policy
Education
Eastern Oregon University 2007 — 2010
BS, Economics, Philosophy, and Politics
University of Houston-Clear Lake 2012 — 2012
Certificate of Future Studies, Future Studies
Bellevue Community College 1994 — 2007
Associate of Arts and Sciences (AAS), General Studies, Studied Information Technology
TMI U. S. and TACK International November 2014 - Present
Independent Sales Consultant July 2013 - October 2014
T-Mobile June 2012 - June 2013
Verizon Wireless September 2005 - August 2010
Sprint January 2000 - January 2005
US West January 1998 - January 1999
ATT Wireless January 1994 - January 1998
ATT Wireless/McCaw Cellular January 1986 - January 1998
Skills
Customer Retention, Sales Management, Cold Calling, Contract Negotiations, Leadership, Management Training..., B2B, Coaching, Customer Experience..., Employee Training, Direct Sales, Team Building, Customer Relations, Marketing, New Business Development, Competitive Analysis, Sales, Strategic Planning, Business Management..., Consultative Selling, Channel Management, Customer Satisfaction, Sales Presentations, Sales Process, Management, Selling, Complaint Management, Team Workshops, Cross Functional Team..., Team Leadership, Training, Sales Operations, Strategy, Account Management, Training Programs, Adult Learning...
Education
Bellevue College
Associate's degree, Business/Commerce, General, 3.2
University of Washington
Business Administration and Management, General
Cartoys Inc July 2009 - October 2013
Pacific Auto Credit April 2007 - December 2008
Verizon Wireless February 2006 - March 2007
Skills
Management, Sales, Sales Management, New Business Development, Customer Service, Account Management, Negotiation, Sales Operations
Education
Bellevue College 2002 — 2004
Associate of Arts (A.A.)
SDL International America, Inc. April 2012 - Present
SDL International America Inc. January 2007 - April 2012
HCA / Health One - Spalding Rehabilitation Hospital January 2001 - January 2007
Verizon Wireless 1999 - 2000
Commercial Testing & Engineering Co 1998 - 1999
Buro fur Technisches Zeichnen Balsen 1988 - 1991
Skills
Accounting, Invoicing, Project Management, Microsoft Office, Software Documentation, Process Improvement, Globalization, Multilingual, Great Plains Software, Translation, Microsoft Excel, Budgets, General Ledger, Auditing, SQL, Business Objects, Management, Customer Service, Account Reconciliation
Education
Metropolitan State University of Denver 1996 — 1999
Bachelor of Science (BS), Biology / Chemistry
Bellevue Community College 1993 — 1995
Associate of Arts and Sciences (AAS), Biology
Stredni Ekonomicka Skola
Accounting & Finance, Accounting
T-Mobile May 2012 - Present
T-Mobile July 2007 - May 2012
T-Mobile May 2005 - June 2007
Volt Technical Resources February 2005 - April 2005
Print, inc. February 2004 - September 2004
Verizon Wireless October 1997 - April 2001
Safeco Insurance October 1994 - February 1997
Weyerhaeuser January 1992 - January 1994
Skills
Security, Access, Visio, Project Management, SharePoint, Business Analysis, Process Improvement, Windows, Information Security, Program Management, Data Security, Requirements Gathering, Analysis, Management, IT Audit, Project Planning, Business Process, Business Requirements, Databases, Disaster Recovery, Enterprise Architecture, Enterprise Software, Information Security..., Information Technology, Integration, Leadership, PMO, Requirements Analysis, Risk Management, SQL, Software Documentation, Software Project..., Team Leadership, Telecommunications, Testing, Troubleshooting, Vendor Management, Wireless, Cloud Computing, IT Management, SDLC
Education
Bellevue College 2001 — 2003
AA
Bellevue College 2001 — 2003
AA
AT & T May 2009 - Present
Sprint October 2000 - March 2008
Verizon Wireless October 1994 - January 2000
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
University of Phoenix 1996 — 1998
n/a, Business Administration and Management, General
Bellevue College 1991 — 1993
Business Administration and Management, General
Encore Capital Group August 2013 - Present
Verizon Wireless 1993 - 2006
Skills
Vendor Management, Telecommunications, SDLC, Integration, Program Management, Team Leadership, Cross-functional Team..., Project Management, Management, Requirements Analysis, Wireless, Call Centers, IP, GSM, Mobile Devices, LTE, Sales, VoIP, Customer Retention
Education
Bellevue College
IT Programming, C/C++ Programming Language
DTI LLC 2012 - Present
Trade Smart University 2012 - Present
Jumpstart 2011 - 2012
Verizon Wireless 2007 - 2008
Skills
Project Tracking, Project Support, Client Relations, Project Status Reporting, Training & Support, Team Collaboration, Technical..., Process Improvement, Account Management, Customer Service, Building Relationships, Web-Based Meetings, Adobe Photoshop, Flash, Corel Painter, Microsoft Office Suite, Microsoft Exchange..., Citrix GoToWebinar, Meeting Moderation, GoToMeeting, Level 3 Communication..., Microsoft Office, Design Thinking, Team Leadership, User Experience, User Interface Design
Education
University of Washington Seattle 2010 — 2012
Bachelor of Science (B.S.), Speech and Hearing, 2012
Bellevue College
Bellevue College
Matt Desotel Photography January 2014 - Present
Staples May 2012 - Present
Freelance Artist January 2012 - Present
Affiliated Computer Services, ACS / Virgin America April 2011 - January 2012
REI, Inc August 2010 - January 2011
Verizon Wireless May 2008 - October 2009
Skills
Graphic Design, Photoshop, Digital Photography, Adobe Creative Suite, Photography, InDesign, Illustrator, HTML, CSS, Digital Painting, Comic Book Art, Character Design, Maya, 3D animation, Customer Service, Call Center, Multimedia, Hand Drawing, Wireless Services, Flash, Technical Support, Travel, Flash Animation, Airlines, Layout, Graphics, Brochures, Email Marketing
Education
Bellevue Community College 2013 — 2014
Associate's Degree, Digital Media Arts, In Progress
Microsoft October 2012 - Present
Air National Guard October 2012 - Present
Defense Intelligence Agency, Department of Defense August 2009 - August 2012
201st Battlefield Surveillance Brigade, United States Army February 2008 - August 2009
593rd Sustainment Brigade, United States Army June 2006 - February 2008
369th Signal Battalion, 15th Signal Brigade, United States Army November 2005 - May 2006
1st Battalion, 38th Infantry Regiment, United States Army September 2005 - November 2005
Compass Group February 2003 - September 2005
JK Computer Consulting January 2001 - June 2004
Verizon Wireless July 2000 - December 2002
Education
University of Maryland University College 2010 — 2012
Bachelor of Science
Bellevue Community College 1997 — 2003
Associate in Arts and Sciences
Whatcom Community College 1992 — 1996
Transferable College Coursework
Verizon Wireless August 2011 - Present
Verizon Wireless May 2003 - August 2011
Double Duty 2002 - 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Sametime, Administrative Work, Finance, Financial Risk, Customer Service, Call Management, 10 Key
Education
Bellevue Community College
Studies, Computer Systems Networking and Telecommunications
AT & T April 2015 - Present
AVMS 2014 - March 2015
Interpolnik, LLC 2013 - 2014
Interpolnik, LLC 2013 - 2014
VMG studio520 April 2013 - September 2013
Verizon Wireless June 2001 - June 2012
Edmark / River Deep June 2000 - November 2000
Virtual Communities, Inc. December 1999 - March 2000
Microsoft / Volt February 1998 - September 1999
Raven’s Eye Productions March 1997 - September 1997
Skills
Customer Service, Comics, Comic Art, Comic Books, Comic Book Illustration, Video Production, Videography, Video Games, Computer Games, Japanese, Testing, Illustrator, Digital Illustration, Video Editing, Adobe Premiere, Customer Experience, Technical Support, Sales, Customer Retention, Process Improvement, Customer Satisfaction, Graphic Design, World Class Customer..., Troubleshooting, LTE, Premiere, Call Center, Wireless, Computer Hardware, Character Animation, Phone Etiquette, Blackberry, Animation, Telecommunications, Call Centers, Cellular Communications, Customer Support, Wireless Networking, 4G, Mobile Technology, T1, Escalation, VoIP, Mobile Communications, CDMA, 10 Key, Networking, Computer Network..., Workforce Management, Storyboarding
Education
Bellevue Community College 2012 — 2013
Video Production Certificate, Digital Media Video Production, 4.0
Art Institute of Seattle 1996 — 1998
Associate of Arts (A.A.), Computer Graphics
Verizon Wireless Credit and Order Operations SupportVerizon Wireless2011 - 2012
Education
Bellevue Community College 2009 — 2014
AT&T Mobile Tel March 2014 - Present
Bellevue College January 2013 - Present
Verizon Wireless March 2011 - July 2012
Verizon Wireless January 2011 - February 2011
Verizon Wireless September 2007 - February 2011
Verizon Wireless November 2010 - January 2011
Verizon Wireless December 2000 - September 2007
Western Wireless June 1999 - February 2000
Skills
Call Center, Telecommunications, Customer Satisfaction, Cellular Communications, Microsoft Office, Customer Service, Troubleshooting, Team Leadership, Wireless, Sales, Customer Retention, Customer Experience, Project Management, Microsoft Excel, Microsoft Word, Technology, Leadership, Call Centers, Direct Sales, Blackberry, Coaching, Account Management, Technical Support, Training, Negotiation, Mobile Devices, CDMA, VoIP, Vendor Management, Cross-functional Team..., Time Management
Education
Bellevue Community College 2013 — 2014
.Net/Programming
Shoreline Community College 1998 — 1998
Newport High School 1994 — 1998
Verizon Wireless July 2009 - December 2014
Verizon Wireless 2005 - 2009
Verizon Wireless 1999 - 2004
Verizon Wireless 1996 - 1998
Verizon Wireless 1993 - 1995
Verizon Wireless 1991 - 1992
Whirlpool Corporation 1984 - 1990
Skills
• Multiple Project..., •Financial Services..., •Enterprise-wide..., •Cross-Functional..., •Issue Recommendation..., •Customer Service..., •Program & Process..., •Team Facilitation &..., •Technology..., Cross-functional Team..., Project Management, Telecommunications, Customer Satisfaction, Call Centers, Customer Experience, Wireless, Team Leadership, Customer Retention, Training, Vendor Management, Management
Education
Bellevue Community College 2006 — 2008
Project Management, Field of Study
Central Washington University
BA Bus Admin - BS Bus Econ, Business Management - Operations
Verizon Wireless February 2011 - Present
Verizon Wireless January 2011 - Present
Verizon Wireless July 2000 - February 2011
Verizon Wireless January 2000 - January 2011
Pizza Time of January 1998 - January 2000
U.P.S January 1997 - January 1998
Great Clips for Hair January 1996 - January 1997
King County Parks Northshore Pool and Highwoodlands Pool January 1991 - January 1995
Skills
Outstanding Customer..., Writing, Internet Research, Computer Literate, Microsoft Office, Team Leadership, HTML, HTML + CSS, basic CSS, Customer Service, Online Research, Troubleshooting, Customer Retention, Account Management, Process Scheduler, Team Building, Customer Satisfaction, Call Center, Call Centers, Wireless, Customer Experience, Wireless Networking, Telecommunications, Coaching, Cellular Communications, Forecasting, Sales
Education
Bellevue College
Web Design
Shoreline Community College
King County, WA October 2014 - Present
Wells Fargo Bank February 2008 - March 2013
Verizon Wireless November 2004 - February 2008
Softchoice March 2004 - September 2004
Zones December 2002 - March 2004
Skills
Series 7, Consumer Lending, Loans, Credit, Banking, Retail Banking, Customer Service, Customer Relations, Outlook, Excel, Word, Microsoft Office, Team Leadership, Account Management, Windows, Commercial Banking, Loan Origination, Treasury Management, Mortgage, Refinance, Risk, Compliance, Investments, Team Building, Coaching, Sales Management, Mortgage Lending, Mortgage Banking
Education
Bellevue Community College
Business Administration, Management and Operations
Cosumnes River College
Business Administration, Management and Operations
Providence Health & Services March 2015 - Present
Skagit Regional Health March 2015 - Present
PeaceHealth January 2015 - March 2015
East & Nest November 2011 - March 2015
Bellevue College September 2014 - January 2015
Northwest Hospital & Medical Center September 2013 - March 2014
University of Washington Medical Center January 2011 - August 2012
Verizon Wireless April 2005 - July 2009
Skills
Customer Service, Troubleshooting, Training, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Call Center, Data Entry, Access, Outlook, Technical Support, Team Leadership, Analysis, Cardiology, Windows, Leadership, Public Speaking, Healthcare, Healthcare Information..., Patient Safety, Inpatient, Hospitals, CPR Certified, HIPAA, BLS, Diagnostic Ultrasound, Echocardiography, Transesophageal...
Education
Bellevue College 2012 — 2014
Associate's degree, Diagnostic Ultrasound - Echocardiography
Edmonds Community College 2009 — 2011
Health Services/Allied Health/Health Sciences, General
The Walt Disney Company February 2013 - Present
The Walt Disney Company September 2012 - February 2013
The Walt Disney Company March 2012 - September 2012
The Walt Disney Company January 2010 - March 2012
Serena Software April 2008 - November 2009
Jonova Inc January 2008 - April 2008
Clearwire June 2007 - January 2008
Walt Disney Internet Group June 2006 - June 2007
Active Voice May 2004 - December 2005
Verizon Wireless January 2004 - May 2004
Skills
Scrum, Sun Certified Java..., XML, Java, Eclipse, Tomcat, Spring, REST, Agile, AJAX, SQL, Application Development, C#, Software Development, SOAP, JavaScript, HTML, SQL Server, Linux, Certified Scrum Master..., Android, Agile Methodologies, Microsoft SQL Server, Test Driven Development, Software Engineering, Web Applications
Education
University of Washington 2002 — 2006
Bachelor's, Computer Engineering
Bellevue Community College 1999 — 2002
AS, Physics
DataSphere Technologies Inc. February 2014 - Present
T-Mobile December 2012 - November 2013
Verizon Wireless August 2011 - June 2012
Verizon Wireless September 2004 - August 2011
Skills
Call Center, Customer Retention, Telecommunications, Customer Satisfaction, Wireless, Customer Service, Account Management, Sales, Vendor Management, Technical Support, Troubleshooting, Conflict Resolution, Team Leadership, Microsoft Office, Mobile Technology, Mobile Devices, Process Improvement, Team Building, Cold Calling, Coaching, Call Centers, Access, Leadership, Customer Experience, Training, Project Management, Analysis, Time Management, Cross-functional Team..., Microsoft Excel
Education
Bellevue College 2001 — 2005
None, Administrative
Manson High School 1997 — 2001
High School Diploma
T-Mobile October 2014 - Present
T-Mobile October 2013 - October 2014
T-Mobile October 2012 - October 2013
Verizon Wireless September 2011 - June 2012
Verizon Wireless January 2009 - September 2011
Verizon Wireless September 2006 - January 2009
Verizon Wireless May 2004 - September 2006
Skills
Call Center, Customer Retention, Telecommunications, Customer Experience, Customer Satisfaction, Cellular Communications, Wireless, Customer Service, Team Leadership, Account Management, Conflict Resolution, Coaching, Microsoft Office, PeopleSoft, 4G, Mobile Devices, Microsoft Excel, Leadership, CDMA, Time Management, Microsoft Word, LTE, PowerPoint, Leadership Development, Call Centers, Employee Training, Training, Troubleshooting, Cold Calling, Vendor Management, Sales, Direct Sales, Team Building, VoIP, Sales Operations, Networking, Mobile Technology
Education
Southern New Hampshire University 2013 — 2016
Bachelor of Communications
Bellevue Community College
Associate's degree, Business/Corporate Communications
University of Washington
General Studies
Mt Forest Farm September 2013 - Present
Verizon Wireless 1991 - 2012
Skills
Wireless, Cellular Communications, Customer Service, Customer Retention, Customer Experience, Financial Services, Customer Satisfaction, Account Management, Troubleshooting, Telecommunications
Education
Bellevue Community College
Central Washington State College 1967 — 1968
Newport High School
Microsoft July 2013 - Present
Contract February 2013 - June 2013
Wyndham Vacation Ownership January 2010 - January 2013
Wyndham Vacation Ownership July 2006 - January 2010
Wyndham Vacation Ownership September 2002 - July 2006
Verizon Wireless August 2000 - October 2001
Skills
Business Intelligence, Business Analysis, Analytics, SharePoint, Data Analysis, Project Management, Microsoft Excel, SDLC, Analysis, Access, Customer Service, Microsoft Office, Process Improvement, Visio, Sales Operations, Outlook, Team Leadership, Customer Satisfaction, Call Centers, Dashboard, Data Modeling, KPI Reports, Business Requirements, Software Documentation, SQL, T-SQL, Sales, CRM, Marketing, Program Management, SQL Server Management..., Power BI, PowerPivot, Financial Reporting, Hyperion Interactive..., OBIEE, Requirements Gathering, Functional Requirements, User Acceptance Testing
Education
Bellevue College
Computer Science; Business Administration & Accounting
Interlake High School
Executive Staffing & Recruiting February 2010 - Present
Verizon Wireless October 2005 - August 2010
Sprint April 2000 - October 2005
AT&T Wireless 1995 - 2000
McCaw Cellular 1986 - 1999
Nordstrom May 1982 - March 1986
Education
Bellevue College 1966 — 1968
2 yr, business admin
Julep Beauty February 2015 - Present
Julep Beauty November 2013 - February 2015
Resultrix (A Performics Company) April 2013 - October 2013
Redmond Technology Partners July 2011 - April 2013
Verizon Wireless January 2010 - July 2011
Taylor Creek Associates, LLC October 2007 - September 2009
Skills
Online Marketing..., SEM, Online Advertising, Marketing, Social Media Marketing, Google Adwords, Account Management, Digital Marketing, Social Media, Bing Ads, Team Building, search engine marketing, Leadership, Team Management, E-commerce, PPC, Facebook Marketing
Education
Central Washington University 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, Specialization in Marketing Management
Bellevue Community College 2004 — 2007
Associate's degree, Business Administration
Verizon Wireless October 2012 - Present
Verizon Wireless June 1998 - Present
Verizon Wireless April 2009 - April 2010
Verizon Wireless November 2007 - April 2009
Verizon Wireless November 2006 - November 2007
Verizon Wireless May 2004 - November 2006
Verizon Wireless December 2003 - April 2004
Verizon Wireless January 2002 - December 2003
Verizon Wireless October 2000 - December 2002
Skills
Staff Development and..., Business Process..., Marketing, Training..., Project Management, Sales & Customer..., Marketing, Business Analysis, Management, Leadership, Staff Development, Telecommunications, Project Management, CRM, Cross-functional Team..., Call Center
Education
Washington State University 2012 — 2015
Bachelor's degree
Bellevue Community College 2011 — 2012
Verizon Wireless November 2012 - Present
Verizon Wireless January 2008 - November 2012
Verizon Wireless 2007 - January 2008
Verizon Wireless 2002 - 2007
Verizon Wireless 2001 - 2002
Verizon Wireless 2000 - 2001
Westlake and Moore 1995 - 1999
Salish Lodge & Spa 1991 - 1995
Skills
Database Design, Databases, Microsoft SQL Server, Oracle SQL, Teradata, Web Design, Web Development, Website Development, Web Applications, Web Services, C#, Java, JavaScript, XML, AJAX, HTML, Web Project Management, Project Planning, Project Management, Access, Microsoft Word, Microsoft Office, Visual Studio, JBoss Application Server, Sun Certified Java..., Telecommunications, Call Center, Customer Satisfaction, SQL, Unix, SDLC, Wireless, Call Centers, Agile Methodologies, Requirements Analysis, Visio
Education
University of Phoenix 2005 — 2008
Bachelor's degree, Information Technology
Bellevue Community College
Associate of Arts (AA), Computer Programming
Kids Academy January 2012 - Present
First Allied Securities August 2011 - October 2011
Nine Points Management October 2010 - February 2011
Reigning Paint January 2008 - November 2009
Mass Mutual January 2007 - January 2008
Verizon Wireless September 2005 - December 2006
John L. Scott January 2004 - January 2005
Skills
Investments, Strategic Financial..., Asset Managment, Portfolio Management, Financial Analysis, Risk Management, Trading, Finance, Budgets, Team Building, Microsoft Excel, Mutual Funds
Education
San Diego City College 2012 — 2013
Associate's degree, Early Childhood Education and Teaching
Bellevue Community College 2008 — 2010
AA, Business
Lynnwood High School 2000 — 2004
Diploma, General
Amazon Web Services April 2015 - Present
Intermedia December 2014 - January 2015
A Place for Mom January 2013 - September 2014
Verizon Wireless January 2008 - June 2012
Verizon Wireless January 2007 - January 2008
Verizon Wireless January 2005 - January 2007
Verizon Wireless January 2000 - January 2005
Verizon Wireless March 1999 - January 2000
Skills
Wireless, Call Center, Sales, Customer Service, Workforce Management, Microsoft Office, Blackberry, Technical Support, Account Management, Telecommunications, Microsoft Excel, Project Management, Customer Satisfaction, CDMA, Cellular Communications, Android, Negotiation, PowerPoint, Microsoft Word, 4G, Call Centers, Cross-functional Team..., Customer Retention, Leadership, Customer Experience, Training, Team Leadership, Management, Team Building, Troubleshooting
Education
Bellevue College 1984 — 1985
Film/Cinema/Video Studies
South Kitsap High School 1982 — 1985
High School Diploma
Musicians Institute 1985 — 1986
Master’s Degree, Music Theory, Education and Performance
Kenworth Truck Co. June 2015 - Present
PACCAR August 2014 - June 2015
U.S. Bank June 2013 - August 2014
U.S. Bank April 2013 - June 2013
Boeing July 2012 - March 2013
Verizon Wireless January 2012 - June 2012
Verizon Wireless January 2011 - December 2011
Verizon Wireless September 2009 - December 2010
Nordstrom January 2008 - August 2009
Nordstrom August 2007 - January 2008
Skills
Customer Service, Customer Retention, Call Center, Customer Satisfaction, Telecommunications, Cold Calling, Account Management, Customer Experience, Sales, Troubleshooting, Call Centers, Training, Outlook, Management, Analysis
Education
DeVry University 2014 — 2018
Bachelor's Degree, Business Administration and Management, General
Bellevue Community College 2008 — 2009
Kentridge High School 2004 — 2007
Expedia, Inc. September 2014 - Present
Versa Resources July 2014 - August 2014
Microsoft July 2014 - August 2014
Solavei February 2013 - June 2014
Clearwire June 2010 - February 2013
AT&T Wireless October 2008 - April 2010
City of Bellevue April 2005 - October 2008
SCM Sports April 2004 - April 2005
Verizon Wireless November 2001 - April 2004
AT&T Mobility July 2001 - November 2001
Skills
Process Improvement, Project Management, E-commerce, Management, Business Analysis, Integration, Analysis, Project Planning, Vendor Management, Databases, SDLC, Visio, Quality Assurance, Business Process, Business Requirements, Program Management, Marketing, XML, Analytics, Wireless, Cross-functional Team..., Customer Experience, Data Analysis, Customer Service, Team Leadership, Release management, Commissioning Management, Salesforce.com, Crystal Reports 10.0, IVR, Resource Allocation, Microsoft Excel, MS Excel Pivot Tables, MS Project, Coaching Baseball, UAT coordination, CRM, Leadership, Agile Methodologies, Software Project..., Scrum, Requirements Analysis
Education
Bellevue Community College 1994 — 1996
AA
Shorewood High School 1989 — 1993
Diploma
Issaquah School District March 2015 - Present
Rebecca Wachtman - Artist August 2012 - Present
Self-employed January 2002 - Present
Issaquah School District September 2010 - March 2015
Verizon Wireless July 1993 - October 2004
Egghead Software 1990 - 1992
Skills
Job Coaching, Teaching, Thinking Outside The Box, Call Centers, Customer-focused Service, Creativity, Computer-savvy, Arts and Crafts, working with disabled..., Silk Painter, Artist, Craftsman / Maker, Customer Service, Data Entry, Troubleshooting, Problem Solving, Microsoft Office, Training, Art, Painting
Education
Central Washington University 1990 — 1993
Bachelor of Science (B.S.), Zoology/Animal Biology
Bellevue Community College 1987 — 1989
Associate of Arts (AA), General Studies
Denali Sourcing Services May 2015 - Present
BECU August 2012 - May 2015
Verizon Wireless 2011 - 2012
Verizon Wireless 2009 - 2011
Verizon Wireless 2007 - 2009
Verizon Wireless 2006 - 2007
Starbucks 2005 - 2006
Starbucks 2002 - 2005
CONNX Solutions 2001 - 2002
Education
Bellevue Community College
US Inspect September 2014 - Present
Washington Property Inspection January 2001 - September 2014
R&R Graphics Corporation January 1991 - August 2012
Verizon Wireless January 1991 - July 2001
TechnoArts January 1986 - January 1991
Skills
Relocation, Condos, Real Estate, Townhomes, Short Sales, Investment Properties, Residential Homes, Single Family Homes, First Time Home Buyers, Home Inspections, Apartments, REO, Investors, New Home Sales, Buyer Representation
Education
US West, Inc 1990 — 1991
Company Program - Certificate, Cellular Engineering
Bellevue Community College 1988 — 1989
Associate in, Applied Science (AAS)
Wireless Advocates March 2015 - Present
Wireless Advocates November 2014 - Present
Wireless Advocates July 2013 - Present
Verizon Wireless June 2012 - July 2013
Verizon Wireless January 2012 - May 2012
Verizon Wireless March 2011 - January 2012
Verizon Wireless March 2010 - March 2011
T-Mobile May 2007 - February 2010
Skills
Direct Sales, Cold Calling, Sales Operations, Customer Retention, Sales, Account Management, Sales Process, Customer Satisfaction, Solution Selling, Sales Management, Selling, Salesforce.com, Wireless, Sales Presentations, Telecommunications, Management
Education
Eastern Washington University 2006 — 2009
Bachelors, Interdisciplinary Studies, minor in Business Communications
Bellevue Community College 2004 — 2006
Associate of Arts and Sciences (AAS)
Blue Nile November 2014 - Present
Bulk FR8 LLC July 2015 - September 2015
Verizon Wireless August 2010 - July 2012
Verizon Wireless September 2009 - August 2010
Zenith, Inc. February 1998 - August 2009
Superior Court of California county of San Joaquin, Lodi Branch August 2005 - October 2008
Shifa Community Clinic, University of California - Davis September 2002 - November 2004
Skills
Supply Chain Management, Logistics, Transportation, Customer Satisfaction, Customer Service, Procurement, Transportation..., Team Leadership, Management, Training, Troubleshooting, Microsoft Excel, PowerPoint, Microsoft Word, Leadership, MS Project, Vendor Management, Project Management, Customer Retention, Team Building, Sales, Microsoft SQL Server, Outlook, Data Entry, Process Improvement, Program Management, World Class Customer..., Budgets, Access, Analysis, Microsoft Office, Negotiation, Strategic Planning, Time Management, Teamwork, Data Analysis, Supervisory Skills, Project Planning, Quality Assurance, Account Management, Customer Relations, SQL Server
Education
Lake Washington Institute of Technology 2015 — 2016
Bachelor’s Degree, Applied Bachelors of Science in Transportation and Logistics Management
UC Davis 2001 — 2004
Bachelor of Arts (BA), Political Science and Government
Bellevue College
Adobe Photoshop CS6
School of Visual Concepts
HTML & CSS, User Experience, Axure
Verizon Wireless December 2011 - Present
Verizon Wireless May 2010 - December 2011
Verizon Wireless November 2006 - May 2010
Skills
Microsoft Office, Communication, Organization, Effectiveness, Negotiation, Conflict Resolution, Follow-through Skills, Supportive, Self-driven, Self-starter, Motivation, Customer Service, Customer Experience, Advertising, Selling
Education
University of Phoenix 2010 — 2012
Bachelor of Science (B.S.), Human Resources Management
Bellevue Community College 2007 — 2009
Associate of Arts (A.A.)
Moonlight Systems March 2009 - Present
Cheryl Robertson, Independent Artist 1987 - Present
WattStopper - A Legrand Company February 2011 - May 2014
Legrand, North America February 2011 - May 2014
Novatel Wireless, Inc. October 2004 - February 2009
Nokia Mobile Phones July 2003 - July 2004
Various San Diego Companies (Under Contract) July 2000 - August 2002
Irdeto Access, Inc. May 2001 - October 2001
Verizon Wireless April 2001 - April 2001
PacketVideo October 2000 - March 2001
Skills
Technical Writing, Software Documentation, Visio, Content Management, SharePoint, Dreamweaver, Software Development, Product Development, User Interface Design, Mobile Devices, HTML 5, RoboHelp, MadCap Flare, Testing, Illustrator, XML, HTML, CSS, Agile Methodologies, Linux, Relational Databases, Social Networking, Website Development, Adobe Creative Suite, Digital Art, Oil Painting, Instructional Manuals, FrameMaker, Digital Media, Information Security, Marketing Communications, JavaScript, Fine Art, Computer Graphics, Technical Communication, SQL, Photoshop, Visual Arts, 3D graphics, InDesign, Online Publishing, Character Animation, Test Cases, Sarbanes-Oxley Act, Digital Painting, ASP.NET, HTML Help, Adobe Acrobat, WordPress
Education
Washington State University
Psychology (major), English (minor)
Ascolta Training Company 1998 — 1998
♦ Microsoft Certification (Microsoft Front Page, Webmastering)
Bellevue College
Communications, English, Psychology, Fine Arts
San Diego Community College District Continuing Education
Sammamish High School
Verizon Wireless June 2012 - Present
Verizon Wireless March 2007 - June 2012
Verizon Wireless January 2006 - March 2007
Verizon Wireless January 2000 - January 2006
Verizon Wireless January 1996 - December 1999
Verizon Wireless July 1991 - December 1995
Skills
Quality Assurance, SDLC, Cellular Communications, Integration, Agile Methodologies, Unix, Business Analysis, Vendor Management, Troubleshooting, Product Management, Mobile Devices, VoIP, Requirements Gathering, Visio, CDMA, Software Documentation, Testing, Requirements Analysis, Software Project..., Technical Support, Cross-functional Team..., Process Improvement, Switches, Project Management, Telecommunications, Wireless
Education
University of Washington 2013 — 2014
Web Tech Solutions Cert, Information Technology
Bellevue College 1986 — 1988
Associate of Arts and Sciences (AAS), Business/Commerce, General
Private home January 2013 - May 2015
The Boeing Company August 2008 - August 2013
AmazonFresh September 2007 - February 2008
H&R Block January 2007 - April 2007
CORESTAFF Services June 2004 - April 2006
Nordstrom Direct January 2003 - April 2004
SumTotal Systems November 2000 - April 2002
Verizon Wireless 1998 - 2001
Bank of America April 1996 - August 1998
Skills
Customer Service, Customer Relations, Administration, Scheduling, Promotions, Microsoft Office, Word, Excel, Outlook, Inventory Management, Problem Solving, PowerPoint, Access, Notary Public, Training Administration, Training Coordination, Team Building, Process Scheduler, Training, Social Networking, System Administration, Management, Editing, Leadership, Event Planning, Program Management, Time Management, Employee Training, Software Documentation, Research, Microsoft Word, Process Improvement, Microsoft Excel, Customer Satisfaction, Administrative..., Budgets, Call Centers, Employee Relations, Leadership Development, Administrative..., Human Resources
Education
City University of Seattle 2013 — 2013
Master of Business Administration (M.B.A.)
University of Washington 2005 — 2012
Bachelor of Arts (B.A.)
Bellevue Community College 1988 — 2004
A.A.S.
Interlake High School 1985 — 1988
High School Diploma
Virginia Mason Medical Center December 2013 - Present
Verizon Wireless CFS September 2009 - June 2012
Republic Services January 2012 - February 2012
Verizon Wireless June 2006 - September 2009
Washington Mutual January 2003 - June 2006
Pioneer Cable Contractors Inc March 2002 - July 2003
Bed Bath January 2001 - February 2002
SMC Corporation of America April 1999 - December 2000
Skills
Call Center, Customer Service, Coordination, Coordinators, Financial Services, Billing Systems, Call Monitoring, Call Management, Payment Systems, Payment Card Processing, Bill Payment, Telecommunications, Rockwell, Telephony, Client Billing, Online Payment, Mobile Payments, Electronic Payments, Dispute Resolution, Escalation Resolution, Self Management, Project Management, Project Coordination, Bilingual, Simultaneous..., Interpreting, Consecutive..., Translation, Proofreading, Microsoft Excel, Microsoft Office, Microsoft Word, Windows 7, Mobile Devices, Mobile Communications, Mobile Applications, Windows Mobile, Internet, Reliable, Peer Support, Always Punctual, Team Leadership, Wireless, Call Centers, Customer Retention, Time Management, Customer Satisfaction, Sales, Customer Experience, Conflict Resolution
Education
Bellevue College 2011 — 2013
Translation & Interpretation, Language Interpretation and Translation
Robert A. Millikan H.S 1994 — 1998
HS Diploma
FUJIFILM SonoSite, Inc. April 2013 - Present
Verizon Wireless July 2001 - June 2012
Flextronics January 1998 - January 2001
US Commlink 1990 - 1998
Skills
Teradata Data Warehouse, MS Excel Pivot Tables, Oracle SQL, Vlookup, MS Project, Access, IEX Total View, Microsoft Word, Microsoft Excel, Microsoft Office, Troubleshooting, Superior Client Service, Technical Support, Production Support, Help Desk Support, Call Centers, Leadership, Customer Service, Employee Training, Customer Retention, PeopleSoft, Process Improvement, Wireless, Team Building, Project Management, Customer Satisfaction, Cellular Communications, Management, Telecommunications, Time Management, Forecasting
Education
Bellevue Community College
Associate of Arts and Sciences (AAS), General Studies
Zillow.com February 2010 - Present
Idearc Media October 2006 - February 2010
Idearc Media October 2006 - February 2010
Verizon Wireless February 2000 - July 2005
Verizon February 1999 - July 2005
Skills
Account Management, Billing, Customer Relations, Advertising, Word, Sales Management, Selling, CRM, Negotiation, Management, Sales, Marketing, Online Advertising, Microsoft Word, Customer Service, Sales Operations, Invoicing, Sales Process, Lead Generation, B2B, Leadership, Salesforce.com
Education
Bellevue College 1997 — 2000
Business
Lindbergh High School 1993 — 1997
C&C Communications May 2012 - April 2014
Nordstrom November 2009 - January 2010
Verizon Wireless January 2007 - September 2009
Cingular January 2006 - January 2007
Skills
Customer Service, Sales, Wireless, Microsoft Office, Microsoft Excel, PowerPoint, Customer Experience, Retail, Customer Retention, Strategic Planning, Microsoft Word, Project Management, Marketing, Negotiation, Research, Public Speaking, Social Media, Marketing Strategy, Management, Troubleshooting, Performance Management, Hospitality, Teaching, Team Leadership, Inventory Management, Business Strategy, Coaching, Team Building, Customer Satisfaction, Leadership
Education
Bellevue College 2010 — 2012
Cascadia Community College
Verizon Wireless September 1993 - Present
Microsoft January 1990 - June 1992
Skills
Advanced Troubleshooting, Team Leadership, Project Management, Vendor Management, Application Support..., Troubleshooting, Telecommunications, Technical Support, Customer Satisfaction, Customer Service, Networking, Call Center, Program Management, Customer Support, Resource Management, Wireless Networking, IT Management, Technical Project..., Advanced IT..., Technical Vendor..., Quality monitoring, Call Center Technology
Education
Bellevue Community College
Information Technology
Netdesk - Seattle, WA
Information Technology
SQLSoft+ - Bellevue, WA
Information Technology
Verizon Wireless May 2013 - Present
Verizon Wireless June 2008 - April 2013
Verizon Wireless March 2007 - June 2008
Verizon Wireless May 2006 - February 2007
Verizon Wireless September 2002 - April 2006
U.S. Bank April 2002 - July 2002
Fleet Bank September 2001 - April 2002
Skills
M2M, Quotas, Customer Retention, Direct Sales, Wireless, Customer Experience, Telecommunications, Cellular Communications, Customer Satisfaction, Wireless Broadband, 4G, Mobile Technology, Cold Calling, Sales, Mobile Devices, Retail, Customer Service, Retail Sales, Mobile Broadband, LTE, Team Building, Team Leadership, Coaching, Inventory Management, Forecasting, Sales Presentations, Training, Selling, Sales Operations, Sales Process, CRM, Leadership, Sales Management, Solution Selling, Account Management, Management, Marketing, B2B, Competitive Analysis, Business Development, Strategic Planning
Education
Bellevue College 2002 — 2005
Business Administration and Management
Verizon Wireless March 2004 - June 2012
Skills
Training, Management, Telecommunications, Team Leadership, Call Center, Troubleshooting, Direct Sales, Mobile Devices, Customer Service, Customer Experience, Customer Retention, Call Centers, Sales, Customer Satisfaction, Leadership, Account Management, Wireless, Analysis
Education
Bellevue College 2012 — 2015
Associate of Arts (AA), Business Management, 3.35
Comcast Cable August 2013 - Present
Kinnelly's Katalyst September 2003 - August 2013
WDS Global October 2008 - February 2010
Verizon Wireless 1999 - 2001
Skills
Call Center, Troubleshooting, Telecommunications, Technical Support, Quality Assurance, Mobile Devices, Blackberry, Agile Methodologies, Mobile Technology, Windows, Cross-functional Team..., Training, SharePoint, Call Centers, TCP/IP, Customer Satisfaction, Windows 7, Wireless, Computer Hardware, Coaching, Team Management, Program Management, Operating Systems, Networking, CRM, Team Leadership, XP, Vendor Management, Customer Service, Management, Cloud Computing, Leadership, Windows XP
Education
Bellevue Community College 1997 — 2003
Verizon Wireless February 2013 - Present
Verizon Wireless June 2010 - February 2013
Verizon Wireless April 2004 - June 2010
Verizon Wireless September 2008 - March 2009
Verizon Wireless September 2001 - April 2004
Skills
Program Management, Marketing Strategy, Customer Service, Leadership, Marketing, Strategic Planning, Project Management, Sales Management, Negotiation, Sales Operations, Cross-functional Team..., Management, Vendor Management
Education
University of Phoenix 2010 — 2014
Bachelor of Business Administration (BBA), Marketing
Bellevue College
AIT Worldwide Logistics November 2012 - Present
Onlineshoes.com October 2011 - March 2012
Titan June 2010 - December 2010
Big Picture Group 2007 - 2009
Verizon Wireless 2000 - 2007
Skills
Web Design, Database Administration, Account Management, Microsoft Excel, Recruiting, Sales, Microsoft Office, Customer Service
Education
Harper College 2012 — 2013
Computer Information Systems
Bellevue College 2011 — 2012
Information Systems, 3.7
Verizon Wireless February 2008 - June 2012
Wells Fargo Home Mortgage August 2004 - June 2007
Skills
Call Center, Customer Retention, Telecommunications, Customer Satisfaction, Wireless, Customer Experience, Customer Service, Account Management, Technical Support, Sales, Coaching, Team Leadership, Analysis, Call Centers, Teamwork, Training, Troubleshooting, Leadership, Management, Negotiation, Team Building, Cross-functional Team..., Process Improvement, Performance Management, Networking, Direct Sales, Sales Operations, Vendor Management
Education
Bellevue College 1993 — 1995
Psychology/Business
City of Seattle October 2009 - Present
Expedia March 2008 - February 2009
Washington Mutual December 2004 - March 2008
TEKsystems August 2004 - December 2004
Hall Kinion October 2003 - August 2004
SolutionsIQ October 2002 - June 2003
Verizon Wireless January 2000 - February 2002
AirTouch January 1997 - January 2000
U S WEST July 1988 - January 1997
Business Information Technologies November 1986 - July 1988
Skills
Data Warehousing, SDLC, Business Intelligence, Vendor Management, Software Project..., Business Analysis, PMP, Agile Methodologies, Program Management, Requirements Analysis, Integration, Microsoft SQL Server, Oracle, Project Management, Process Improvement, Enterprise Architecture, Databases, Unix, Cross-functional Team..., Visio
Education
Northwest Nazarene University 1979 — 1983
Bachelor of Science; Associate of Arts, Mathematics; Computer Science
Sherwood High School 1975 — 1979
Bellevue College
Washington Mutual Procurement Specialist SrWaMu2008 - Present
Verizon Wireless March 2001 - July 2002
Bellevue Square Managers, Inc November 1999 - December 2000
Education
Green River Community College 2004 — 2006
Bellevue College 2002 — 2002
Central Washington University 1999 — 2001
Verizon Wireless June 2012 - Present
OpenMarket April 2010 - June 2012
AT&T Mobility April 2006 - December 2008
Group Health Cooperative December 2005 - April 2006
Cingular Wireless January 2001 - December 2005
Education
University of Washington 1996 — 1998
BA, Communications
Bellevue College 1993 — 1996
AAS, Management Information Systems
LWHS
Orcas Island Market October 2014 - Present
Verizon Enterprise Solutions Group April 2012 - October 2014
Verizon Wireless December 2009 - April 2012
Verizon Wireless June 2007 - December 2009
The Good Guys September 1999 - June 2003
Skills
Sales Operations, Wireless, Mobile Devices, M2M, Selling, Salesforce.com, Customer Experience, B2B, New Business Development, CRM, Team Building, Managed Services, Solution Selling, Leadership, Cellular Communications, Business Intelligence, Direct Sales, Management
Education
Harvard Law School 2013 — 2013
Certification, Program on Negotiations, Executive Education
Bellevue Community College 1999 — 2002
Associate's degree, general
Orcas Island High School 1995 — 1999
Propel Insurance June 2014 - Present
Verizon Wireless 2010 - 2012
Verizon Wireless 2009 - 2009
JPMorgan Chase 2007 - 2008
Partners in Care 2006 - 2006
Dreyer's Grand Ice Cream 2000 - 2005
Skills
Training, Sales, Budgets, Retail, Sales Operations, Financial Analysis, Time Management, Customer Service, Management, Project Planning, Negotiation, Leadership, Coaching, Finance, Microsoft Office, Payroll, Recruiting, Microsoft Excel, Auditing, Accounting, MS Excel Pivot Tables, MS Excel Macros, Access
Education
University of Washington 2002 — 2006
Bachelor of Arts, Economics
Bellevue College 2012 — 2014
AAST, Accounting
Symetra Financial September 2012 - Present
Verizon Wireless January 2009 - July 2012
Superior Underwriters January 1994 - January 2007
Various Insurance Agencies January 1989 - January 1994
Skills
Organizational Behavior, Ethics, Administrative Work, Software Business, Notary Public for the..., Administrative...
Education
Bellevue College 2008 — 2009
Certificate, Admin Assistant & Business Software
ITT Technical Institute-Seattle
Verizon Wireless July 1999 - Present
Spacelabs Healthcare June 1994 - July 1999
Skills
Customer Retention, Call Centers, Customer Satisfaction, Telecommunications, Account Management, Wireless, Customer Experience, Sales, Solution Selling, Sales Process, Salesforce.com, Customer Service, B2B, Cellular Communications, Mobile Devices, Team Leadership
Education
Bellevue Community College 1997 — 1999
Associate of Arts (AA), Business Administration, Management and Operations
T-Mobile October 2012 - Present
T-Mobile October 2011 - October 2012
T-Mobile July 2008 - October 2011
T-Mobile Towers October 2007 - September 2011
American Tower 2000 - 2001
Verizon Wireless 1999 - 2000
AirTouch 1997 - 1999
AirTouch 1996 - 1997
US West New Vector 1992 - 1996
Hispanic Business Inc. 1989 - 1992
Skills
Cellular Communications, Telecommunications, Wireless, Management, 4G, Call Centers, Customer Satisfaction, UMTS, Analysis, Account Management, Project Management, GSM, LTE, Product Management, Mobile Devices, CDMA, Process Improvement, Integration, Microwave, RF, 3G, Program Management, Training, Sales, Vendor Management, Cross-functional Team..., Product Marketing, Customer Experience
Education
Univeristy of Phoenix 2003 — 2005
BS, Business Management
Bellevue Community College 1990 — 1992
Business Administration and Management, General
Tucson College
Certification, Retail Merchandising
The Boeing Company February 2015 - Present
Boeing April 2012 - Present
Boeing September 2007 - April 2012
Verizon Wireless June 2003 - January 2007
T-Mobile June 1998 - January 2001
Skills
Troubleshooting, Software Documentation, Incident Management, Computer Hardware, BMC Remedy, Problem Management, Root Cause Analysis, SharePoint, Visio, Technical Support, IT Service Management, Windows Server, Active Directory, Windows 7, IT Management, Help Desk Support, Windows, ITIL, XP, Process Improvement, Technical Writing, Operating Systems, Laptops, DNS, Software Installation, A+ Certified, System Administration, System Deployment, IT Operations, Service Desk, Microsoft Exchange, Integration, Testing, Disaster Recovery, Security, Network Administration, VPN, Servers, Blackberry, TCP/IP, Network Security, Access, Data Center, VMware, Group Policy, Systems Thinking, Citrix, DHCP, Firewalls, Networking
Education
Bellevue College 2001 — 2003
General Studies
Chemeketa Community College 1998 — 2001
General Studies
Verizon Wireless February 2014 - Present
East-West Co. 2012 - 2014
Microsoft / VMC 2011 - 2012
Opal Court LLC 2006 - 2009
UN, IOM, JICA, Asian Development Bank, OSCE, USAID 1993 - 2004
Skills
Active Directory, Linux, DNS, Troubleshooting, Quality Assurance, Microsoft Exchange, Powershell, SDLC, Office 365, Windows Server, Cisco Technologies, Wireshark, Operating Systems, IT Security Policies, DHCP, Firewalls, Cisco Routers, OSPF, VLAN, TCP, BGP, Network Traffic Analysis, EIGRP, Software Quality...
Education
TLG Learning 2013 — 2014
Certifications: CCNA, CCNA Security, VMware, CCNP, Networking
ISoftStone 2012 — 2012
Certificate, Quality Assurance, A
Bellevue Community College 2009 — 2011
Associate of Arts (AA), Network Services & Computing Systems, GPA 3.74 Member of Phi Theta Kappa Honor Society
Kyrgyz State National University 1992 — 1996
Bachelor of Arts (BA), Psychology
Verizon Wireless August 2012 - Present
Verizon Wireless December 2010 - Present
Verizon Wireless September 2004 - December 2010
Verizon Wireless June 1999 - September 2004
Skills
Telecommunications, Wireless, Scheduling, Troubleshooting, LTE, IP, RF, Networking, GSM, CDMA, UMTS, Process Scheduler, Fiber Optics, 4G, 3G, Wireless Networking, VoIP, Program Management, Cellular Communications, Microwave, Project Management, Computer Network..., EVDO
Education
University of Washington 1987 — 1990
Bachelor, Geography
Bellevue College 1981 — 1983
AA, Business Administration
Wave Broadband September 2010 - Present
Great Expectations May 2010 - July 2010
Volt March 2010 - June 2010
Verizon Wireless May 2007 - June 2009
Alltel Wireless (is now owned by Verizon Wireless) September 2006 - May 2007
Dairy Queen September 2004 - February 2007
Alltel 2006 - 2007
Pizza Hut June 2003 - September 2003
Education
Bellevue College 2003 — 2006
aa, business, wellness, psychology
T-Mobile June 2014 - Present
T-Mobile October 2013 - June 2014
T-Mobile January 2013 - September 2013
Verizon Wireless January 2012 - January 2013
Verizon Wireless September 2011 - May 2012
Verizon Wireless June 2011 - September 2011
Verizon Wireless January 2006 - June 2011
Skills
Analysis, CRM, Call Center, Access, Account Management, Advertising, Call Centers, Cellular Communications, Coaching, Credit, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Finance, Financial Analysis, Forecasting, Human Resources, Leadership, Management, Marketing, Microsoft Office, Mobile Devices, Process Improvement, Program Management, Project Management, Sales, Strategy, Team Building, Team Leadership, Telecommunications, Troubleshooting, Vendor Management, Wireless
Education
Indiana Wesleyan University 2010 — 2012
Masters, Strategic Management
Indiana Wesleyan University 2008 — 2010
BS, Business Management
Bellevue College 2006 — 2007
Associates
Verizon Wireless January 2012 - Present
West Area CFS Strategy Operations December 2010 - Present
West Area CFS Reporting & Systems May 2008 - December 2010
West Area CFS Reporting & Systems March 2006 - May 2008
West Area CFS Reporting & Systems July 1997 - March 2006
Skills
Call Center, Telecommunications, Management, Team Leadership, Program Management, Strategy, Project Management, Call Centers, Business Process, Strategic Planning, Customer Experience, Customer Retention, Customer Satisfaction, Leadership, Customer Service, Microsoft Office, Process Improvement, Team Building, Vendor Management, Wireless
Education
Bellevue College
in school for Bachelor's Degree
University of Washington
Oracle Application Development Certification
AppleOne March 2011 - Present
Toys R Us August 2009 - April 2010
Walgreens February 2007 - April 2009
WDS Global February 2006 - November 2006
Cingular Wireless June 2005 - February 2006
Western Wireless Corporation October 2004 - May 2005
Trc Staffing July 2004 - October 2004
Verizon Wireless December 2001 - June 2004
Adecco May 2001 - November 2001
Education
Cedarcrest Highschool 1996 — 2000
Diploma, business
Bellevue College
a degree, business
Cedarcrest High School
high school diploma
National Purchasing Partners July 2012 - Present
Verizon Wireless April 1998 - Present
Skills
Call Center, Selling, Negotiation, Customer Retention, Teamwork, Cellular Communications, LTE, CDMA, Mobile Devices, Telecommunications, VoIP, Call Centers, 4G, Customer Satisfaction, Wireless, Customer Experience
Education
Bellevue Community College 1994 — 2003
Associates Degree, Business Administration and Management, General
Verizon Wireless August 2005 - Present
AT&T November 1991 - November 2004
Skills
Call Center, Telecommunications, Wireless, Troubleshooting, Customer Satisfaction, Customer Experience, Technical Support, T1, Customer Service, Wireless Networking, CDMA, VoIP
Education
Bellevue Community College 2009 — 2010
Professional Retail Sales & Management Certificate, Retail Management
National Education Center 1988 — 1990
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician
Verizon Wireless May 2000 - Present
Target June 1997 - May 2000
Education
Bellevue Community College 1998 — 1999
Lindbergh High School 1994 — 1998
Tesla Motors May 2013 - Present
Big O Tires July 2012 - May 2013
Woodinville Goodyear July 2011 - July 2012
Sandberg Volvo July 2010 - July 2011
Barrier Volvo July 2003 - July 2010
Verizon Wireless April 2002 - July 2003
Discount Tire, Co November 1999 - April 2002
Skills
Automotive Repair, Automotive Diagnosis, Customer Service, Computer Proficiency, Quality Assurance, Organization, Management, Team Leadership, Troubleshooting, Customer Satisfaction, Training, Vehicles, Automotive, Customer Retention, Brake, Warranty, Purchasing, Automobile, Parts, Automotive Aftermarket, Maintenance & Repair, Inventory Management
Education
Renton Technical College 2004 — 2006
Associate of Applied Science, 2006ITEC Automotive
Bellevue Community College 2001 — 2002
Associate of Arts (A.A.), Automotive Technician
Verizon Wireless April 2011 - Present
Verizon Wireless December 2009 - March 2011
Verizon Wireless June 2008 - November 2009
Skills
Sales Presentations, Account Management, Training
Education
Bellevue Community College 2002 — 2004
Premera Blue Cross June 2010 - Present
Verizon Wireless August 2006 - October 2009
US HealthWorks June 2006 - July 2006
Skills
Multitasking Skills, type 45 words per minute, Problem Solving, Pay Close Attention to..., Always Punctual, Cpr Certified, Positive Team Player, Leadership
Education
Bellevue Community College 2001 — 2002
Took classes towards getting my BA, English and Psychology
Raft River High School 1998 — 2000
High School Deploma, general classes