Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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42,581 Verizon Wireless employees in database. Find out everything there's to know about Verizon Wireless employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Verizon Wireless Employees
Comcast Business March 2015 - Present
Comcast Business March 2014 - March 2015
Verizon Wireless September 2010 - March 2014
BFG Communications January 2009 - September 2010
Verizon Wireless August 2006 - January 2009
Skills
Customer Satisfaction, Customer Service, Account Management, Sales Process, AVEVA PDMS, Training, Small Business, Cash Management, Retail, Promotions, Inventory Management, B2B, Consultative Selling, Sales Support, Problem Solving, Excel, PowerPoint, Word, Microsoft Office, PDMS Design, Sales Operations, Selling, Negotiation, Customer Retention, Direct Sales, Cold Calling, Sales Management, Networking, Microsoft Excel, Microsoft Word, Leadership, Sales, Marketing, Project Planning, Wireless, Salesforce.com, Telecommunications, Strategy, Solution Selling, Customer Experience, Team Leadership, New Business Development, Sales Presentations, Team Building, Contract Negotiation, Business Development, Lead Generation, Time Management, Building Relationships, Forecasting
Education
Bellevue University 2011 — 2015
Bachelor’s Degree, Professional Retail and Sales Management
Houston Community College 2013 — 2013
PDMS
Cypress Christian School 2001 — 2005
High School
Verizon Wireless June 2015 - Present
Verizon Wireless August 2014 - Present
Verizon Wireless June 2012 - August 2014
Verizon Wireless October 2008 - June 2012
Verizon Wireless October 2007 - October 2008
Skills
CompTIA A+ Certification, Call Center Development, Call center start-up, Management, Management Consulting, Technical Leadership, Customer Service, Operations Management, Strategic Partnerships, Employee Training, Call Centers, Customer Experience, Customer Retention, Telecommunications, Vendor Management, Workforce Management, Team Management, Contact Centers, Troubleshooting, Customer Satisfaction, Mobile Devices, Leadership, Wireless, Account Management, Team Leadership
Education
Bellevue University 2011 — 2013
Bachelor's degree, Marketing Management
Southeast Community College 2003 — 2005
Associate's degree, Microcomputer Technology
Seattle Pain Centers April 2014 - Present
Verizon Wireless April 2012 - July 2012
Verizon Wireless March 2009 - April 2012
Verizon Wireless January 2007 - March 2009
Verizon Wireless 2006 - 2007
Verizon Wireless 2004 - 2006
Western Wireless 1999 - 2003
ePods.com 1998 - 1999
Skills
Wireless, Telecommunications, Call Center, Customer Experience, Cellular Communications, Customer Satisfaction, Technical Support, Troubleshooting, LTE, Computer Network..., GSM, Local Number Portability, Team Leadership, Process Improvement, CDMA, Leadership, Project Management, Training, Vendor Management, Customer Retention, Employee Training, Sales, Call Centers, Coaching, PeopleSoft, Team Building, Customer Service, Mobile Devices, Cross-functional Team...
Education
Bellevue College 2012 — 2014
Early Childhood Education and Teaching, 3.9 GPA
University of Phoenix 2008 — 2011
Associate's degree, Business Administration and Management, General
Bellevue Community College
Project Management
The Evergreen State College
Cox Communications June 2015 - Present
Verizon Wireless 1995 - 2015
Skills
Wireless, Customer Experience, Cellular Communications, Telecommunications, Customer Retention, Mobile Communications, Mobile Devices, LTE, M2M, Solution Selling, Sales Process, Employee Training, Compliance Management, Customer Satisfaction, Sales, Direct Sales, Leadership, Account Management, Sales Operations, Team Building, Sales Management, Customer Service
Education
Bellevue University 2012 — 2014
Bachelor's degree, Professional Retail Sales Management, 4.0
Verizon Wireless August 2015 - Present
Chatter Tech September 2004 - Present
Wireless Vision May 2014 - August 2015
Cellular Experts Verizon September 2013 - April 2014
Verizon Wireless August 2008 - September 2013
Men's Wearhouse June 2007 - August 2008
Best Buy February 2006 - June 2007
AT&T May 1999 - April 2004
Formally CellularOne August 1997 - May 1999
Skills
Sales, B2B, Retail, Customer Retention, Management, Customer Experience, Direct Sales, Customer Satisfaction, Store Management, Sales Management, Cold Calling, Account Management, Team Building, Training, Solution Selling, Wireless, Quotas, Mobile Devices, Mobile Technology, Telecommunications, Cellular Communications, Retail Sales, Coaching, Highly motivated..., Customer Service, Employee Training, New Business Development, Merchandising, Inventory Management, Technology, Positive Work..., Drive Results, Behavioral Interviewing, Success Driven, Team-oriented, Hiring, Recruiting, Team Leadership, Product Marketing, Networking, Forecasting, Inventory Control, Product Management, Performance Management, Employee Relations, People Skills, Sales Operations, Leadership, Sales Process, Strategy
Education
Century College 2000 — 2014
EMT Certification and Business Management Studies, Business Administration and Management, General
Bellevue University 2010 — 2012
Retail Sales Management Certification, Retail Management
Infogroup January 2013 - Present
Infogroup June 2011 - December 2012
Cox Communications October 2010 - June 2011
Verizon Wireless February 2006 - August 2010
Skills
Multi-channel Marketing, Digital Marketing, Online Advertising, Google Adwords..., Business Development, Integrated Marketing, Sales Process, Email Marketing, Direct Marketing, Marketing Strategy, Customer Retention, Sales, Salesforce.com, Account Management, Direct Mail, Database Marketing, Customer Acquisition, Lead Generation, B2B Marketing, B2B, Analytics, Online Marketing, Marketing Communications, Project Management, Marketing Research, Market Research, Segmentation, Project Planning, Organization, Brand Awareness
Education
Iowa Western Community College 2003 — 2006
Associate of Arts and Sciences (AAS), Maketing Management
Bellevue University
Bachelor of Science (BS), Marketing/Marketing Management, General
AIG August 2015 - Present
Farmers Insurance May 2011 - August 2015
Verizon Wireless April 2005 - January 2011
Skills
Property & Casualty..., General Insurance, Casualty, Liability, Insurance, Sales, Commercial Lines, Umbrella Insurance, Legal Liability, Claims Management, Public Speaking, Customer Service, Claim, Claim Investigation, Commercial Insurance, Professional Liability, Customer Retention, Team Building, Leadership, Employee Training, Claims Handling, Networking, Innovation Development, Mentoring, Escalations Management, Hospitality, Marketing, Training, Customer Satisfaction, Management, Sales Management, Coaching, Call Centers, Customer Experience, Retail, Account Management, Strategic Planning, Social Media, Microsoft Office, Microsoft Excel, Time Management, Microsoft Word, Process Improvement
Education
Bellevue University 2006 — 2011
Bachelor Of Science, Marketing/Marketing Management, General, 3.75/4.0
Mid-Plains Community College 2004 — 2006
Associate's degree, General Studies, 3.4/4.0
TCF Bank July 2015 - Present
Verizon Wireless March 2015 - Present
Verizon Wireless August 2014 - February 2015
TCF Bank October 2013 - November 2014
Mosaic Sales Solutions February 2014 - July 2014
Best Buy August 2013 - February 2014
Sears Holdings Corporation December 2011 - August 2013
Skills
Leadership, Marketing, Mobile Devices, Team Leadership, Team Building, Mobile Technology, Telecommunications, Sales, Training, Strategic Partnerships, Customer Experience, Account Management, Sales Operations, Time Management, Social Networking, Direct Sales, Social Media, Selling, Sales Process, Customer Service
Education
Bellevue University 2015 — 2017
Bachelor of Science (B.S.), Management Information Systems
Normandale Community College 2013 — 2015
Management Information Systems, General
Verizon Networkfleet September 2015 - Present
Verizon Wireless August 2014 - Present
Verizon Wireless June 2013 - August 2014
Verizon Wireless August 2012 - June 2013
Verizon Wireless February 2011 - July 2012
AT&T Mobility February 2009 - July 2010
AT&T Mobility January 2007 - February 2009
AT&T Mobility February 2006 - January 2007
Skills
Telecommunications, Public Speaking, Wireless, Marketing Communications, Microsoft Word, Direct Sales, Customer Retention, Solution Selling, Social Media, Quotas, Sales Management, Call Center, Management, Training, Sales, Coaching, Customer Service, Analysis, Call Centers, Sales Operations
Education
Bellevue University 2011 — 2013
Bachelor of Science (BS), Professional Management
Verizon Wireless February 2011 - Present
Verizon Wireless September 2009 - April 2012
Alltel August 2008 - April 2012
ALLTEL August 2006 - August 2008
ALLTEL January 2004 - August 2006
ALLTEL July 1995 - January 2004
Skills
Network Integration, Mergers, Network Operations, Due Diligence, Restructuring, Divestitures, Strategic Planning, Network Engineering, Acquisition Integration, Start-ups, Business Strategy, Corporate Development, Business Planning, Data Center, Fault Management, CDMA, Wireless, Telecommunications, Troubleshooting, GSM, Cisco, Wireless Networking, Switches, Vendor Management, Call Center, Hardware, Routers, WAN
Education
Bellevue University 2012 — 2014
Master of Business Administration (MBA)
Penn State University 1991 — 1995
EET
Northwestern
Verizon Wireless January 1999 - Present
Verizon Wireless January 2001 - April 2004
Skills
LTE, MPLS Networking, IP Convergence, Vendor Management, Salesforce.com, Training, Training Delivery, Network Architecture, Troubleshooting, Wireless, Leadership, Call Centers, Telecommunications, Call Center, Technical Support, Customer Experience, Customer Retention, Networking, Team Leadership, Coaching, Customer Satisfaction, Customer Service, Quality Assurance, Team Building, Analysis, Cellular Communications, Solution Selling, Account Management, Employee Training, Cold Calling, Workforce Management, Recruiting, Mobile Devices, Direct Sales, Negotiation, Sales Operations, Sales Process, Call Center Development, Management, Sales, Time Management, Process Improvement, Software Documentation, VoIP, CRM, Performance Management, Cross-functional Team..., 4G, Program Management, Team Management
Education
Bellevue University
Regional Acceptance Corporation June 2015 - Present
General Motors January 2014 - May 2015
Enterprise Holdings February 2010 - January 2014
Colorado Technical University September 2009 - January 2010
Wells Fargo June 2009 - September 2009
Verizon Wireless August 2006 - May 2009
Best Western Ramkota Hotel May 2005 - August 2006
Best Western Ramkota Hotel February 2006 - May 2006
Skills
Sales, Customer Service, Time Management, Customer Satisfaction, Sales Operations, Account Management, Management, Customer Experience, Marketing, Customer Retention, Direct Sales, Hospitality, Sales Management, Strategic Planning, Dealer Relationships, Dealer Training, Dealer Network..., Dealer Marketing, Networking, Salesforce.com
Education
Bellevue University 2008 — 2009
Bachelors of Science Degree, Business Management
Southeast Technical Institute 2004 — 2006
Associate of Applied Science degree, Marketing
Lead Deadwood High School 1998 — 2002
High School Diploma
TEKsystems June 2015 - Present
Anchor Sign April 2014 - June 2015
Bellevue University November 2014 - March 2015
Bellevue University January 2014 - May 2014
Verizon Wireless March 2009 - January 2014
Chuck Pelon's Hot Dog Carts July 2009 - March 2013
Dolphin & Eagle Consulting May 2012 - July 2012
Eastern Iowa Youth for Christ September 2003 - October 2006
Skills
Project Management, Management, Customer Satisfaction, Customer Service, Program Management, Training, Technical Support, Telecommunications, Wireless, Customer Retention, Customer Experience, Entrepreneurship, Call Centers, Public Speaking, Team Leadership, Microsoft Office, Troubleshooting, Sales, Microsoft Excel, Marketing, Team Building, Leadership, Blackberry, Project Planning, Call Center, Inventory Management, Entrepreneurship..., Agile & Waterfall..., Agile Methodologies, Scrum, Agile Project Management, Kanban, College Teaching, New Business Development, Guitar Playing, Songwriting, Video Games
Education
Bellevue University 2010 — 2012
Master's Degree, Management with Entrepreneurship concentration
Bellevue University 2009 — 2010
BS, Management
Kirkwood Community College 1997 — 2008
AAS, Management
Fayetteville Technical Community College 2013 — 2014
CompTIA A+ Certification, A+ Certification, A
Hot Dog University 2008 — 2008
Hot Dog University Certified, Vienna Beef Hot Dogs
Keller Williams Realty, Inc. August 2015 - Present
Isagenix February 2014 - Present
Pitney Bowes July 2014 - February 2015
Cogo Capital; Spokane WA March 2013 - February 2014
CenturyLink January 2012 - June 2013
Liberty Tax Service January 2011 - April 2011
Verizon Wireless October 2005 - December 2010
Skills
Consultative Selling, Direct Sales, Sales Management, Account Management, Coaching, B2B, Managed Services, Contract Negotiations, Telecommunications, Unified Communications, Solution Selling, Selling, Public Speaking, Sales Process, Sales, Sales Operations, Salesforce.com, Training, Cold Calling, Leadership, Strategy, Customer Retention, Small Business, Contract Negotiation, Competitive Analysis, Customer Satisfaction, Management, Customer Experience, Wireless, Sales Presentations, Pricing, Marketing, New Business Development, Call Centers, Lead Generation, Team Building, Networking, Business Development, Recruiting, Strategic Partnerships, Time Management, Negotiation, CRM, Team Leadership, Customer Service, Referrals, Social Networking, Marketing Strategy, Retail, SaaS
Education
Whitworth University 2002 — 2004
Bachelor of Arts, History, 3.1
Bellevue University 2001 — 2002
History/ Sociology, 3.7
Spokane Falls Community College 1999 — 2001
Associate of Arts, General Studies
CBRE April 2014 - Present
Sprint Nextel September 2012 - March 2014
T-Mobile 2009 - September 2012
Verizon Wireless 2009 - 2009
Verizon Wireless 2007 - 2009
Verizon Wireless 2006 - 2007
Verizon Wireless 2004 - 2006
Wireless Communications 2002 - 2003
Skills
Key Account Management, Business Management, Retail, Wireless Solutions, Prospecting to the Top, The Wedge, Miller Heiman, Salesforce.com, Qualifying Prospects, Management, Solution Selling, Wireless, Direct Sales, Sales, Team Management, Sales Process, Customer Retention, Cold Calling, Leadership, Selling, Sales Operations, Telecommunications, B2B, Strategic Partnerships, Managed Services, Mobile Devices, SaaS, Account Management, CRM, Enterprise Software, Cloud Computing, Business Development, New Business Development, Channel Partners, Customer Experience, Business Process
Education
Bellevue University 2010 — 2014
Bachelor's degree, Business Management, 4.0
University of North Carolina at Greensboro
Verizon Wireless May 2009 - Present
Verizon January 2009 - May 2009
Alltel September 2005 - January 2008
The Price Companies December 2001 - September 2005
Potlatch Corporation May 1999 - December 2000
Education
University of Arkansas at Monticello 1996 — 2000
Bellevue University
B.S., Call Center Operations and Management
Villanova University
Verizon Wireless April 2014 - Present
Salted Pig Pgh March 2013 - Present
Verizon Wireless July 2014 - March 2015
Verizon Wireless January 2014 - April 2014
Verizon Wireless January 2011 - January 2014
Verizon Wireless January 2011 - October 2012
Verizon Wireless October 2008 - January 2011
Skills
Data Analysis, Data Mining, Customer Service, Quality Assurance, Management, Project Management, Business Coaching, Business Process..., Sales Management, Process Improvement, Training, Analysis, Call Centers, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Leadership, Sales, Team Leadership, Telecommunications
Education
Bellevue University
Business Administration, Management and Operations
community college of allegheny county
Criminal Justice
Verizon Wireless January 2009 - Present
Verizon Wireless April 2004 - January 2009
Skills
Vendor Management, Cross-functional Team..., Process Improvement, Project Management, Call Center, Strategy, Management, Team Leadership, Analysis, Leadership, Call Centers, Quality Assurance, SQL
Education
Eastern Washington University 1989 — 1993
BA Business Administration, Finance & Economics
Bellevue College 2009 — 2010
Project Management Certification Program
Verizon Wireless March 2015 - Present
Verizon Wireless April 2014 - March 2015
Verizon Wireless July 2012 - May 2014
Verizon Wireless November 2006 - October 2011
Century 21 Clemens & Sons Realty 2005 - 2011
Verizon Wireless 2007 - 2010
Skills
Customer Experience, Sales Management, Sellers, Selling, Referrals, Telecommunications, Direct Sales, Real Estate, Sales, Contract Negotiation, Advertising, Social Media, Investment Properties, Management, Wireless, Negotiation, Sales Operations, Customer Satisfaction, Cold Calling, Customer Retention, Account Management, Solution Selling, Sales Process, Mobile Devices, Customer Service, B2B, Team Building, Team Leadership, M2M, Leadership, Strategic Partnerships, Salesforce.com, Cellular Communications
Education
Vermont Technical College 1999 — 2002
E-com, Internet Business
Bellevue University
Bachelor's Degree, Professional Retail Management
Verizon Wireless May 2014 - Present
Verizon Wireless March 2013 - April 2014
Skills
Database Marketing, Loyalty Programs, Customer Satisfaction, Customer Service, Event Management, Direct Marketing, Email Marketing, Customer Retention, Customer Experience, Coaching, Small Business, Troubleshooting, Sales, Customer Acquisition, Team Building, Customer Engagement, Selling, Direct Sales, Wireless
Education
Bellevue University 2015 — 2019
Bachelor's degree, Business Administration and Management, General
Southwestern Community College 2013 — 2014
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
Verizon Wireless October 2012 - Present
Verizon Wireless June 1998 - Present
Verizon Wireless April 2009 - April 2010
Verizon Wireless November 2007 - April 2009
Verizon Wireless November 2006 - November 2007
Verizon Wireless May 2004 - November 2006
Verizon Wireless December 2003 - April 2004
Verizon Wireless January 2002 - December 2003
Verizon Wireless October 2000 - December 2002
Skills
Staff Development and..., Business Process..., Marketing, Training..., Project Management, Sales & Customer..., Marketing, Business Analysis, Management, Leadership, Staff Development, Telecommunications, Project Management, CRM, Cross-functional Team..., Call Center
Education
Washington State University 2012 — 2015
Bachelor's degree
Bellevue Community College 2011 — 2012
Dish Network July 2015 - Present
CenturyLink Business April 2014 - July 2015
U.S. Cellular July 2012 - January 2014
Shred-it February 2012 - July 2012
Celebrity Staff September 2011 - February 2012
Verizon Wireless February 2010 - August 2011
Verizon Wireless September 2009 - February 2010
Verizon Wireless August 2008 - September 2009
OfficeMax Inc May 2007 - August 2008
CompUSA April 2005 - May 2007
Skills
Customer Retention, Selling, Cold Calling, B2B, Management, Sales, Customer Satisfaction, Contract Negotiation, Account Management, Direct Sales, Wireless, Leadership, Customer Service, Telecommunications, Sales Management, Staffing Services, Recruiting, Retail, Training, Strategy, Coaching, Solution Selling, Sales Presentations, Forecasting, Inside Sales, Temporary Staffing, Time Management, Sales Process, Customer Experience, Agent Development, Consultative Selling, Recruitment/Retention, Direct Recruiting, Staffing Industry, Sales Operations, Salesforce.com, CRM, Hiring, Building Relationships, New Business Development, Event Planning, Marketing
Education
Bellevue University 2010 — 2011
Bachelors of Science, Business
University of Minnesota-Twin Cities 2002 — 2005
Omaha Northwest High School
High School Diploma
Pride Institute- United Health Services March 2015 - Present
Milestone AV Technologies August 2013 - March 2015
Verizon Wireless March 2011 - July 2013
State Farm Insurance March 2010 - March 2011
PayPal February 2007 - September 2009
Verizon Wireless January 2006 - December 2007
Black Inc Events and Planning March 2005 - January 2007
Skills
Account Management, Customer Satisfaction, Customer Service, E-commerce, Salesforce.com, Customer Experience, Online Advertising, New Business Development, Call Center, Social Media Marketing, Marketing Strategy, Social Media
Education
Bellevue University 2008 — 2010
Business, Business, Management, Marketing, and Related Support Services
Takeda Pharmaceuticals September 2014 - Present
Verizon Wireless August 2006 - March 2014
Western & Southern Financial Group February 2006 - August 2006
Best Buy May 2004 - November 2005
Lowe's Home Improvement September 2001 - March 2003
Findlay Family YMCA December 1996 - May 2002
Skills
Sales, Management, Retail, Sales Management, Direct Sales, Customer Service, Account Management, Microsoft Office, Social Media Marketing, New Business Development, Wireless, Public Relations, Training, Mentoring, Mobile Devices, Customer Retention, Marketing, Team Leadership, Customer Satisfaction, Sales Operations, Cold Calling, Leadership, Selling, Employee Training, Team Building, Merchandising, Coaching, Customer Experience, Sales Process, Time Management, Inventory Management, Telecommunications, Solution Selling, Hiring
Education
Bellevue University 2009 — 2012
Bachelor of Science, Professional Retail Sales Management
Owens Community College 2005 — 2008
Associate, Marketing And Sales: Retail Management
Verizon Wireless May 2012 - Present
Verizon Wireless December 2010 - May 2012
Verizon Wireless October 1997 - December 2010
Triangle Electronics June 1994 - October 1997
Skills
Interviews, Wireless, Customer Retention, Direct Sales, Local Marketing, Telecommunications, Sales Management, M2M, Customer Experience, Cold Calling, Solution Selling, Customer Satisfaction, Account Management, Retail, Management, Sales, Employee Training, Leadership, Strategy
Education
Bellevue University
Professional Retail Sales and Management, Business Management
Remco Inc. October 2014 - Present
Radio Shack December 2011 - October 2014
Wireless Express LLC October 2010 - December 2011
Verizon Wireless October 2006 - October 2010
Kohl's Department Stores 2005 - 2006
Best Buy 2000 - 2005
Lowe's Home Improvement 1993 - 2000
Skills
Customer Experience, Customer Satisfaction, Income Statement, Inventory Management, Merchandising, Management, Sales, Sales Operations, Team Leadership, Team Building, Training, Budgets, Human Resources, Project Planning, Retail, Teamwork, Store Management, Wireless, Leadership, Customer Service, P&L Management, Employee Training, Hiring, Recruiting, Operations Management, P, Sales Management, Inventory Control, Visual Merchandising, Profit, Coaching, Time Management
Education
Bellevue University 2009 — 2011
B.S.
Penn State 1990 — 1995
Drillinginfo June 2014 - Present
JPMorgan Chase April 2011 - May 2014
Office Depot October 2010 - April 2011
Verizon Wireless April 2006 - January 2010
AT&T August 2000 - August 2005
Skills
Sales Management, Salesforce.com, Public Speaking, Personnel Management, Theatre, Career Assessment, Training, New Business Development, Employee Training, Sales, Account Management, Contract Negotiation, Strategic Planning, Business Development, Project Management, Management, Strategy, Energy, Microsoft Office
Education
Kilgore College 1999 — 2002
Bellevue University
City of Detroit September 2015 - Present
City of Detroit March 2015 - September 2015
DENSO July 2012 - January 2015
Verizon Wireless July 2011 - July 2012
Raytheon November 2010 - July 2011
Ware and Associates May 2009 - May 2010
DaimlerChrysler Financial Services May 2002 - September 2007
U.S. Army 1979 - 1994
Skills
Instructional Design, E-Learning, Captivate, Blended Learning, Training, Project Management, Workshop Facilitation, Technical Training, Performance Improvement, Management, Needs Analysis, Performance Management, Instructor-led Training, Program Management, Human Resources, Learning Management..., ADDIE, Learning Management, Analysis, Business Process..., Training Delivery, Employee Training, Consulting, Organizational..., Proposal Writing, Adult Education
Education
Bellevue University 2012 — 2016
Master of Science (M.S.), Leadership and Coaching, 3.8
University of Michigan-Dearborn 1997 — 2000
MA, Adult Instruction & Performance Technology
Spring Arbor University 1994 — 1996
BA, Management and Organizational Development
ADT September 2014 - Present
Gold Star Referral Club August 2014 - Present
LegalShield, Independent Associate August 2014 - Present
BDS Marketing November 2012 - September 2014
ActionLink June 2013 - October 2013
MarketSource March 2013 - June 2013
Verizon Wireless December 2010 - July 2012
Sony Style June 2009 - December 2010
Cord Camera July 2006 - December 2009
Jersey Baptist Church 2006 - 2009
Skills
Sales, Wireless, Direct Sales, Telecommunications, Cold Calling, Customer Retention, Account Management, Customer Satisfaction, Leadership, Sales Process, Solution Selling, Customer Service, Sales Presentations, Team Leadership, Mobile Devices, New Business Development, Retail, Team Building, Coaching, Product Management, Competitive Analysis, Contract Negotiation, Product Marketing, Merchandising, Social Networking, Inventory Management, Market Research, Training, Time Management, Customer Experience, Recruiting, Strategic Partnerships, Business Development, Lead Generation, Troubleshooting, Retail Sales, Cross-functional Team..., Quotas, Mobile Technology, Vendor Management, Store Management, Teamwork, Event Planning, Marketing, Selling, Sales Management, Sales Operations, B2B, Management
Education
Bellevue University 2014 — 2016
BS, Psychology
The Ohio State University 2009 — 2013
Bachelor of Science (BS), Business Administration
Tree of Life 2005 — 2009
College Prep, College Prep
Nexeo Solutions, LLC July 2015 - Present
Northwestern Ohio Synod November 2010 - Present
JPMorgan Chase & Co. March 2015 - June 2015
Verizon Wireless March 2008 - February 2015
Augsburg Fortress Publishers 2004 - 2009
Northwestern Ohio Synod, ELCA August 2007 - March 2008
Horizon Publications of Ohio July 2006 - October 2007
Wal-Mart November 2003 - July 2006
Lutheran Outdoor Ministries of Ohio June 2002 - August 2004
Marion Goodwill Industries September 2002 - November 2003
Skills
Leadership, Call Centers, Customer Service, Microsoft Office, Customer Satisfaction, Training, Public Speaking, Team Building, Team Leadership, Telecommunications, Outlook, Coaching, PowerPoint, Leadership Development, Troubleshooting, System Administration, Microsoft Word, Customer Retention, Recruiting, Project Planning, Employee Training, Strategic Planning, Problem Solving, Creativity, Planning, Mac OS X, Microsoft Windows, Process Scheduler, Marketing
Education
Bellevue University 2011 — 2013
CCOM
TechSkills 2009 — 2010
TechSkills 2008 — 2009
Carlton-Bates Company March 2012 - Present
Verizon Wireless August 2005 - March 2012
Western Wireless 2001 - August 2005
Affairs To Remember Entertainment 1989 - 2005
Western Wireless 1997 - 2001
Western Wireless May 1996 - 1997
Ramada Inn Seattle 1986 - 1996
US Navy 1985 - 1992
Skills
Local Number Portability, Executive Customer..., Call Center Management, Credit and Activations, Mergers and Integrations, Quality Assurance, Decision Making, Training & Teambuilding, Change Management, Call Center, Call Centers, Leadership, Forecasting, Training, Customer Satisfaction, Process Improvement, Strategic Planning, Customer Service, Project Management, Management, CRM, Troubleshooting, Team Building, Strategy, Lean Tools, Six Sigma, Budgets, Leadership Development, Human Resources, Vendor Management, Cross-functional Team..., Telecommunications, Customer Experience, Sales, Project Planning, Customer Retention, Wireless, Operations Management, Sales Management
Education
Bellevue University 2010 — 2013
Call Center Operations Management
Seattle Central College 1987 — 1989
Accounting, Music, Business Law
College of Lake County 1986 — 1987
Electricy & Electronics, Hydraulics
Meadowdale
Meadowdale
Verizon Wireless November 2010 - Present
Verizon Wireless July 2009 - November 2010
Verizon Wireless January 2006 - July 2009
Mount Caramel Nursing Home November 2005 - November 2006
The Nebraska Medical Center May 2005 - November 2005
Skills
Wireless, M2M, Direct Sales, Selling, Customer Retention, Solution Selling, Cellular Communications, Telecommunications, Customer Satisfaction, Sales Process, Cold Calling, Quotas, Mobile Devices, Sales Operations, Sales, Account Management, Mobile Technology, Sales Management, Customer Experience, Sales Presentations, Management, B2B, Managed Services, Unified Communications, Salesforce.com, 4G, Customer Service, CDMA, LTE, Networking, Mobile Communications, Wireless Networking, EVDO, Wireless Broadband, Blackberry, Smartphones, Project Management, Asset Tracking, AVL, Fleet Management, Microsoft Office, Microsoft Excel, Marketing, Marketing Strategy
Education
Bellevue University 2013 — 2015
Bachelor of Science (B.S.), Marketing/Marketing Management, General
University of Nebraska at Kearney 1999 — 2005
Comprehensive Biology
Clarks Public School 1986 — 1999
High School Diploma
Verizon Wireless January 2013 - Present
GameStop June 2010 - December 2012
GameStop June 2009 - June 2010
GameStop October 2007 - June 2009
Skills
Telecommunications, Troubleshooting, Wireless, Technical Support, Customer Experience, Customer Support, Customer Service, Computer Hardware, Networking, Team Leadership, Mobile Devices, Windows 7, Windows XP, Sales, Mobile Technology, Windows, Hardware, Training, Customer Satisfaction, Account Management, Microsoft Office, Customer Retention, Management, Wireless Networking, Solution Selling, Retail, Inventory Management, Leadership, Merchandising, Inventory Control, Store Management, Employee Training, Product Management, Hiring, Sales Management, Time Management, Social Networking, Team Management, Recruiting, Visual Merchandising
Education
Bellevue University 2015 — 2017
Cybersecurity
Southern Union State Community College 2005 — 2011
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Verizon Wireless April 2012 - Present
Verizon Wireless April 2010 - April 2012
Verizon Wireless December 2006 - April 2010
Verizon Wireless June 2005 - December 2006
Verizon Wireless December 2003 - June 2005
Skills
M2M, Wireless, Telecommunications, Solution Selling, B2B, Sales Management, Team Leadership, Direct Sales, Sales, Channel Management, Salesforce.com, Team Management, Contract Negotiation, Mobile Devices, Customer Retention, Team Building, CDMA, Cellular Communications, Channel Partners, Sales Operations, Unified Communications, Managed Services, Sales Presentations, EVDO, Coaching, 4G, Strategic Planning, Forecasting, Negotiation, Microsoft Office, Hiring, Public Speaking, Technical Recruiting, IoT, SaaS, Account Management, Sales Process, Mobile Technology, Management, Leadership, Cold Calling, Strategic Partnerships, Customer Experience, VoIP, Customer Satisfaction, Product Management, Customer Service
Education
Bellevue University
Bachelor of Science (B.S.), Business Administration and Management
Verizon Wireless April 2014 - Present
Harrison Dorn Innovative Property Specialists March 2013 - April 2014
Prudential Hometown, REALTORS August 2012 - February 2013
Prudential Hometown, REALTORS May 2010 - August 2012
AT&T Mobility September 2003 - December 2009
AT&T Mobility September 2003 - December 2009
Skills
Retail Sales Experience
Education
Bellevue University 2015 — 2017
Professional Retail Sales & Management, Professional Retail Sales & Management
Jacksonville Real Estate Academy
North Carolina Real Estate License, NC Real Estate
Verizon Wireless March 2012 - Present
Verizon Wireless February 2011 - March 2012
Verizon Wireless July 2010 - February 2011
Verizon Wireless August 2008 - July 2010
Alltel Wireless July 1995 - August 2008
Pinnacle Bank August 1992 - July 1995
Skills
Customer Retention, Wireless, Direct Sales, Solution Selling, Sales Process, Telecommunications, Salesforce.com, Business Analysis
Education
Bellevue University 2014 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, A
Institue of Computer Science 1991 — 1992
Certificate of Completion, Computer Programming, A
Verizon Small Business February 2015 - Present
Verizon Wireless March 2013 - February 2015
CCH Small Firm Services October 2009 - October 2010
AT&T October 2006 - October 2009
United States Marine Corps March 2003 - April 2009
Circuit City April 2002 - October 2006
Skills
Wireless, Mobile Devices, Telecommunications, Customer Experience, Direct Sales, Solution Selling, Account Management, Product Management, Sales, Team Leadership, Management, Managed Services, Team Building, Cold Calling, Leadership, Operations Management, Customer Service, Inventory Management, Business Strategy, Customer Retention, Customer Satisfaction, Sales Operations, Sales Process, Logistics, Selling, Retail, Merchandising, Profit, Recruiting, Sales Management, B2B, Salesforce.com, Sales Presentations, Strategic Partnerships
Education
Bellevue University 2014 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration
Georgia Northwestern Technical College 2009 — 2013
Associate's degree, Criminal Justice and Corrections
Verizon Wireless May 2014 - Present
Verizon Wireless October 2012 - May 2014
Verizon Wireless November 2002 - October 2012
Skills
Quotas, Wireless, M2M, Telecommunications, Customer Retention, Direct Sales, 4G, Cellular Communications, Sales Operations, Customer Experience, Wireless Broadband, Solution Selling, Customer Satisfaction, Mobile Devices, CDMA, LTE, Sales, Retail Sales, Mobile Technology, EVDO, Customer Service, Managed Services, Mobile Communications, Product Marketing, Team Leadership, Broadband, Store Management, Product Management, Cold Calling, Networking, Sales Management, Management, Account Management, B2B, Strategic Partnerships, Unified Communications, Salesforce.com, VoIP, Sales Presentations, Sales Process, Training
Education
Bellevue University
BS Business Analysis and Management, Business Analysis and Management
New England Institute of Technology
BS Computer Information Systems, Computer Systems Networking and Telecommunications
T-Mobile March 2015 - Present
Verizon Wireless August 2011 - February 2015
Verizon Wireless January 2011 - August 2011
Verizon Wireless March 2009 - January 2011
Verizon Wireless March 2007 - May 2009
Skills
Retail, Sales, M2M, Direct Sales, Wireless, Customer Retention, Customer Experience, Telecommunications, Solution Selling, Sales Operations, Customer Satisfaction, Cellular Communications, Leadership, Management, Strategy
Education
Bellevue University 2012 — 2015
Bachelor's degree, Retail Management, 4.0
Bellevue University 2012 — 2013
Certificate of Completion, Professional Retail Sales Managment, 4.0
Frederick Community College 1999 — 2001
Associate of Arts (AA)
TeleCommunication Systems, Inc. November 2011 - Present
T-Mobile January 2011 - October 2011
Verizon Wireless 2002 - 2010
Verizon Wireless November 2000 - July 2002
Skills
Switches, Wireless, Troubleshooting, Telecommunications, Ethernet, Wireless Networking, SS7, Process Improvement, GSM, Cellular Communications, T1, Frame Relay, Networking, Routing, Technical Writing, CDMA, Routers, Fault Isolation, Provisioning, System Maintenance, Technical Leadership, EVDO, Technical Documentation, Document Management, Fault Analysis, NOC, Organization, Project Implementation, Staff Training, VoIP, TCP/IP, IP, 3G, LTE
Education
Seattle Central Community College 2012 — 2013
General Studies
Tarrant County College 2008 — 2010
General Studies
Devry Uniiversity 2002 — 2002
Communications
Bellevue Community College 2001 — 2001
General Studies
Green River Community College 1999 — 2001
Communications
Federal Way High School 1993 — 1996
Diploma, General
Charter Communications March 2014 - Present
Windstream Communications February 2013 - April 2014
TD Ameritrade October 2011 - February 2013
Cox Communications November 2010 - September 2011
Verizon Wireless March 2006 - November 2010
Journal Broadcast Group December 2007 - June 2008
AT&T July 2003 - March 2006
Cellular City April 2002 - March 2003
Skills
Sales, Managed Services, Networking, Wireless, Leadership, Social Media, Advertising Sales, Advertising, Technology, Cloud Computing, New Business Development, Mobile Technology, Marketing Management, Wireless Broadband, Network Services, VoIP, Promotions, Cloud Storage, SaaS, MPLS Networking, Managed Network Security, M2M, Android, Mobile Devices, Direct Sales, Account Management, Customer Service, Cold Calling, Telecommunications, Sales Management
Education
Bellevue University 2009 — 2011
BS, Marketing Management, 3.4
Bellevue University 2009 — 2011
Bachelor of Science, Marketing Management
University of Nebraska at Kearney 2001 — 2003
City of Seattle June 2013 - Present
Whizz Education April 2013 - May 2013
Verizon Wireless March 2012 - June 2012
Verizon Wireless January 2007 - March 2012
Verizon Wireless August 2003 - January 2007
Skills
Photoshop, Flash, Troubleshooting, Account Management, Financial Analysis, Data Analysis, Customer Relations, Customer Service, Telecommunications, Reporting & Analysis, Corporate Communications, Website Support, Contract Review, Web Design, XHTML, CSS, Dreamweaver, Microsoft Office 2007, Training & Development, Project Planning, Cold Calling, Salesforce.com, Customer Experience, Project Management, Microsoft Office
Education
University of Washington 2011 — 2012
Certificate in Web Design, Web Design
Bellevue Community College 2002 — 2010
General Studies
Pima Medical Institute-Renton 2008 — 2009
Certificate, Pharmacy Technician
Green River Community College 1998 — 2000
General Studies
Kent Meridian High School 1995 — 1998
Verizon Wireless November 2014 - Present
Verizon Wireless April 2013 - November 2014
Verizon Wireless August 2012 - April 2013
Verizon Wireless May 2006 - August 2012
Verizon Wireless April 1999 - May 2006
Verizon Wireless March 1996 - April 1999
Verizon Wireless April 1992 - March 1996
Skills
Sales, Team Leadership, Sales Management, Direct Sales, Wireless Communications..., Business Intelligence, Wireless, Telecommunications, Solution Selling, Sales Process, Sales Operations, Mobile Devices, Customer Retention, M2M, Managed Services, Account Management, Cold Calling
Education
Bellevue University 2013 — 2014
Bachelor of Business Administration (BBA)
Ferris State University 1988 — 1991
Electrical and Electronics Engineering
Delta College 1989 — 1990
Electrical and Electronics Engineering
Verizon Wireless 2008 - Present
Wireless Advocates 2005 - 2008
GSM Wireless 2004 - 2005
Skills
Sales Management, Account Management, Team Leadership, Training, Marketing, Cellular Communications, Executive Management, Sales, Customer Experience, Retail, Wireless, Customer Service, Direct Sales, Management, Coaching, Leadership, Telecommunications, Customer Retention, CRM, B2B, Call Centers, Selling, Cold Calling, M2M, Sales Operations, Store Management, Salesforce.com, Mobile Devices, Solution Selling, Customer Satisfaction, Sales Process, Cross-functional Team..., Sales Presentations, Income Statement, Networking, P&L Management, Product Marketing, Merchandising, Strategic Partnerships, Forecasting, Team Building, Hiring, Inventory Management, Competitive Analysis, Building Relationships, Business Development, Mobile Technology, Profit, Pricing
Education
Bellevue University
Bachelor of Arts (B.S.), Business Administration and Management, General
Yale University September 2015 - Present
Owens Realty Services February 2015 - September 2015
Verizon Wireless January 2012 - November 2014
Verizon Wireless July 2011 - December 2011
Verizon Wireless January 2011 - June 2011
Verizon Wireless June 2010 - December 2010
Skills
Forecasting, Financial Analysis, PowerPoint, Microsoft Excel, Marketing, Retail Sales, Performance Management, Coaching, Sales Management, Retail, Direct Sales, Customer Service, Sales, Customer Retention, Customer Satisfaction, Sales Operations, Management, Solution Selling, Project Planning, Account Reconciliation, Process Flow Charts, Cash Flow, Accounts Receivable, Financial Reporting
Education
Isenberg School of Management, UMass Amherst 2014 — 2016
Master of Business Administration (M.B.A.), Finance, 3.96 GPA
Bellevue University 2010 — 2012
Bachelor's Degree, Professional Retail Sales and Management
The University of Connecticut 2005 — 2009
Bachelor's Degree, Economics
CP Communications September 2013 - Present
First Data Corporation June 2014 - June 2015
Verizon Wireless 2009 - 2013
Alltel Communications, Inc. June 2006 - January 2009
TEKsystems / Alltel Communications, October 2006 - June 2007
CP Communications May 2006 - October 2006
CRI / Northern Natural Gas October 2004 - June 2006
Other Work 1994 - 2004
Skills
Project Planning and..., Business Analysis, Technical Writing, Corporate Communications, Vendor Management, Team Leader, Subject Matter Expert, Software Documentation, Product Management, CRM, Analysis, SharePoint, Team Building, Marketing Communications, Project Management, Program Management, Telecommunications, Agile Methodologies, Editing, Business Requirements, Training, Testing, Integration, Visio, Interviews, Event Planning, Cross-functional Team..., Leadership, Information Technology, Linux, Quality Assurance, Proposal Writing, Process Improvement, Technical Support, Team Leadership, Customer Service, Research, Project Planning, Mobile Applications, Software Project..., Unix, Troubleshooting, Management, Requirements Gathering, Public Relations, Vendor Relationships, SDLC, Requirements Analysis
Education
Bellevue University
Certificate, Project Management Professional
University of Nebraska-Lincoln
Political Science
North Platte Junior College
Criminal Justice/Police Science
Novant Health January 2014 - Present
TEKSYSTEMS September 2012 - June 2013
TEKsystems May 2012 - June 2013
Verizon Wireless July 2010 - June 2012
Verizon Wireless June 2009 - January 2010
Verizon Wireless June 2008 - June 2009
Verizon Wireless Cellular Sales January 2007 - June 2008
Cellular Sales November 2006 - May 2008
AutoZone Charlotte February 2001 - May 2006
AutoZone February 1996 - August 2004
Skills
Help Desk Support, Technical Support, Retail, Mobile Devices, Customer Satisfaction, Customer Retention, Customer Service, Blackberry, Troubleshooting, Leadership, Merchandising, Mobile Communications, Microsoft Office, Store Management, Telephone Skills, Coaching, Mobility Management, Wireless Mobility, Windows Phone, Blackberry Enterprise..., Microsoft Word, PowerPoint, Microsoft Excel, Vizio, Mobile Device Management, Active Directory, Management, Windows XP, Software Documentation, Mobile Technology, Retail Management, Wireless Communications..., Phone Skills, Apple, Epic Systems, Healthcare Information..., EPIC Release of..., EPIC Coding and Billing, EPIC Deficiency Tracking, EPIC, Health, Process Improvement, Networking
Education
Bellevue University 2014 — 2016
Healthcare Management, Health/Health Care Administration/Management, 3.0
Bellevue University 2011 — 2014
Bachelor of Arts, Business Administration, Project Management
University of North Carolina at Greensboro 2005 — 2008
Spiritual Journey Partners August 2014 - Present
Farmers Insurance July 2013 - August 2014
Verizon Wireless July 2010 - July 2013
Verizon Wireless March 2009 - July 2010
Verizon Wireless July 2008 - May 2009
Verizon Wireless July 2007 - July 2008
Verizon Wireless April 2007 - July 2007
AMMC September 2004 - October 2006
Hart Creative Marketing April 2006 - September 2006
Academy of Influence April 2006 - September 2006
Skills
Income Statement, Sales Management, Franchising, Sales, Recruiting, Solution Selling, Coaching, Start-ups, Sales Operations, Sales Process, Lead Generation, Strategy, Leadership, Marketing, Management, New Business Development, Online Advertising, Cold Calling, Retail, Email Marketing, Training, Entrepreneurship, Team Building, Direct Marketing, Operations Management, Forecasting, B2B, Customer Retention, Direct Sales, Networking, Customer Experience, Process Improvement, Time Management, Account Management, Small Business, Customer Satisfaction, Selling, Sales Presentations, Project Planning, CRM, Business Development, Strategic Partnerships, Analytics, Telecommunications, Team Leadership, Consulting, Competitive Analysis, Analysis
Education
Bellevue University 2011 — 2013
Certificate, Professional Retail Sales Management
University of Phoenix 2007 — 2009
AA, Business
Verizon Wireless September 2009 - June 2012
Alltel 2004 - 2007
WWC 2004 - 2007
Skills
Telecommunications, Account Management, Sales Management, Retail, Forecasting, Training, Customer Satisfaction, Management, Direct Sales, Selling, Team Building, Sales, Time Management, Call Centers, Customer Service, Sales Operations, Customer Retention, Team Leadership, Microsoft Office
Education
Bellevue College 2003 — 2004
AT&T April 2014 - Present
AT&T Mobility July 2005 - April 2014
Cingular Wireless January 2005 - January 2006
Verizon Wireless April 1997 - January 2005
Skills
Telecommunications, Client Presentation, Account Management, Mobile Devices, Wireless Communications..., Direct Sales, Solution Selling, Call Center, Wireless, Call Centers, Troubleshooting, Management, Managed Services, Training, Coaching, Sales, Customer Satisfaction, Pre-sales, Sales Operations, Customer Experience, Customer Service, Process Improvement, Customer Retention
Education
University of Washington 1986 — 1990
Business/Corporate Communications
Bellevue College
Verizon Wireless February 2014 - Present
Verizon Wireless January 2013 - February 2014
Verizon Wireless March 2009 - January 2013
Verizon Wireless August 2000 - March 2009
Skills
Coaching Staff, Training & Development, Sales Management, Critical Thinking, Emotional Intelligence, Situational Sales..., Client Prospecting, Team Mentoring, Employee Training, Customer Retention, Business Development, Sales Process, Leadership, Quotas, Team Leadership, Team Building, Sales, Customer Satisfaction, Cold Calling, Cellular Communications, Sales Operations, Account Management, Training, Telecommunications, Solution Selling, Managed Services, Direct Sales, M2M, B2B, Management, Customer Experience, Coaching, Wireless, 4G, CRM, Call Centers, Mobile Devices, Sales Presentations, Salesforce.com, Selling, Strategic Planning, Wireless Broadband, Strategic Partnerships, Unified Communications, Program Management, VoIP, Product Marketing, CDMA, Long Distance, Mobile Communications
Education
Bellevue University
Business, Management, Marketing, and Related Support Services
University of Phoenix
Marketing
Verizon Wireless April 2015 - Present
Verizon Wireless February 2014 - April 2015
Verizon Wireless August 2006 - February 2014
ProSource 2005 - 2006
Circuit City 1997 - 2006
US Army 1998 - 2005
Skills
Direct Sales, Telecommunications, Account Management, Customer Retention, Inventory Management, Wireless, Development of..., Inventory Control, Team Training and..., Customer Relationship..., Project Management, Market Strategy..., Vendor and Client..., Executive Level..., New Product and Service..., Forecasting Market..., 4G, B2B, Business Development, CRM, Call Centers, Cellular Communications, Cold Calling, Competitive Analysis, Contract Negotiation, Customer Experience, Customer Satisfaction, Customer Service, Key Account Management, Leadership, Leadership Development, M2M, Managed Services, Management, Merchandising, Mobile Devices, Mobile Technology, Net Promoter Score, New Business Development, Product Management, Product Marketing, Profit, Quotas, Retail, Retail Sales, Sales, Sales Management, Sales Motivation, Sales Operations, Sales Presentations
Education
Bellevue University 2011 — 2014
Bachelor's Degree, Bachelor of Applied Science, Sales and Management
Miami University 1998 — 2000
Business, Management, Marketing, and Related Support Services
Verizon Wireless January 2014 - Present
Verizon Wireless March 2008 - December 2013
Verizon Wireless 2008 - 2011
Skills
M2M, Wireless, Cellular Communications, Mobile Devices, Telecommunications, Wireless Broadband, Direct Sales, Mobile Technology, Solution Selling, Quotas, Customer Retention, Wireless Networking, Cold Calling, Sales Process, VoIP, B2B, Unified Communications, Salesforce.com, IP, Mobile Applications, 4G
Education
Bellevue University 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration, Management and Operations, 3.875
Verizon September 2014 - Present
Verizon September 2013 - September 2014
Verizon Wireless 2004 - 2013
Skills
Sales Operations, Customer Satisfaction, Retail, Sales, Customer Retention, Direct Sales, Sales Management, Call Centers, Management, Cold Calling, Sales Process, Wireless, Customer Service, Leadership, Banking, Small Business, Account Management, Telecommunications, Team Building, Solution Selling, Customer Experience, Team Leadership
Education
Bellevue University
Bachelor's Degree, Business Administration and Management, General
Bellevue University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Verizon Wireless April 2013 - Present
Verizon Wireless October 2007 - Present
The Computer Merchant January 1999 - October 2007
Skills
Wireless, Wireless Networking, Wireless Routers, Consultation, SCADA, Fleet Optimization, Tablets, Sales Management, Sales, Customer Satisfaction, Telecommunications, Marketing, Selling, Mobile Devices, Cellular Communications, Sales Process, Sales Presentations, Direct Sales, Solution Selling, Sales Operations, Customer Experience, Cold Calling
Education
Bellevue University 2014 — 2016
Master of Business Administration (M.B.A.), Organizational Leadership
Bellevue University 2009 — 2012
Business Management, Business Management, 3.56
Verizon Wireless September 1995 - Present
Education
Bellevue University 2009 — 2011
BS, Professional Retail Sales and Management
Group Management Services, Inc. January 2015 - Present
Verizon Wireless November 2011 - Present
Verizon Wireless January 2013 - January 2015
Verizon Wireless November 2009 - December 2012
Alvin's Jewelers February 2005 - April 2011
Skills
Customer Retention, Customer Service, Sales Operations, Direct Sales, Sales Process, Call Centers, Inventory Management, Sales, Account Management, Negotiation, Sales Management, Project Management, Project Planning, Salesforce.com, Customer Satisfaction, Customer Experience, Training, Fitness, Emergency Medical, Purchasing, Microsoft Office, Human Resources, Marketing, Display Advertising, Business Acumen, Ebay Sales, Import Export, Telecommunications, Proposition Development, Closing Business, Sales Commissions, Automotive Aftermarket, Automotive Restoration, Construction, Custom Homes, Residential Homes, Manufacturing, Transportation, Solution Development, Solution Selling, Sports, Jerseys, Boating, Auto Detailing, Triumph, Motorcycle, Customization, Management, New Business Development, Coaching
Education
Bellevue University 2012 — 2015
Master of Science (M.S.), Project Management
Bellevue University 2009 — 2011
Bachelor of Science (BS), Human Resources Management and Services
open door
Verizon Wireless September 2015 - Present
Verizon Wireless April 2014 - August 2015
Verizon Wireless April 2012 - March 2014
Verizon Wireless August 2010 - April 2012
Basic Communications July 2005 - March 2010
Perrin Inc. July 2003 - July 2005
Skills
Sales Process, Sales, Sales Management, Retail, Customer Service, Marketing Communications, Account Management, Direct Sales, Cold Calling, Microsoft Office, Customer Retention, Customer Satisfaction, Solution Selling, B2B, Telecommunications, Sales Operations, New Business Development, Training, Leadership, Customer Experience, Management, Selling, Wireless, Marketing Strategy, Value Selling
Education
Bellevue University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Grand Rapids Community College 2009 — 2013
Associates, Business & Communications
LinkedIn August 2014 - Present
U.S. Cellular May 2011 - August 2014
Verizon Wireless August 2007 - February 2011
U.S. Bank August 2006 - August 2007
Skills
Wireless, Customer Retention, Mobile Devices, Cellular Communications, Direct Sales, Customer Experience, Customer Service, Telecommunications, Sales Operations, Fire Breathing, Team Leadership, Sales Management, Mexican Cuisine, 4G, Table Tennis, Awesomeness, High Fives, Blue Moon, Pizza, Beatboxing, Party Favors, Skydiving, Googling, Personal Shopping
Education
Bellevue University 2010 — 2013
Business Systems Informations
University of Nebraska at Omaha 2003 — 2005
Bachelor of Business Administration (BBA)
Ellkhorn High School
Family April 2014 - Present
Ingram Barge Company November 2006 - April 2014
Verizon Wireless August 2006 - November 2006
Verizon Wireless October 2004 - August 2006
Verizon Wireless November 2003 - October 2004
State of Tennessee Department of Labor and Workforce Development October 2001 - October 2003
Entrepreneurial Marketing February 2000 - October 2001
West Tennessee Healthcare October 1996 - November 1999
Skills
Training, Employee Benefits, Human Resources, Performance Management, Employee Training, Management, Process Improvement, Employee Relations, Organizational..., Succession Planning, FMLA, Microsoft Office, Customer Service, Auditing, Training Delivery, Program Management, Teamwork, Leadership, Microsoft Excel, Outlook, PowerPoint, Microsoft Word, Desktop Publishing, Strategic Human..., Human Resource..., HR Policies, Team Building, Interviews, Strategic Planning, Recruiting, Public Speaking, Onboarding, Employee Engagement
Education
Bellevue University 2004 — 2006
M.A., Management
Union University 1989 — 1992
Bachelor's Degree, English & Communication Arts
SanMar July 2013 - Present
SanMar August 2012 - July 2013
Verizon Wireless March 2011 - June 2012
Verizon Wireless February 2004 - March 2011
Verizon Wireless June 2004 - May 2005
Verizon Wireless May 2003 - February 2004
Verizon Wireless September 2001 - May 2003
Point January 2001 - July 2001
Microsoft February 2000 - August 2000
Microsoft Web Search April 1997 - October 1999
Skills
HTML, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Microsoft Front Page, Microsoft Explorer, C#, MySQL, SQL, JIRA, Selenium, NUnit, Java, JUnit
Education
Bellevue College Continuing Education 2013 — 2015
Software Test Engineer Certificate, Software Test Engineer Certificate
University of Washington 1993 — 1997
Bachelor of Arts, Journalism
Verizon Wireless April 2013 - Present
Verizon Wireless January 2012 - March 2013
Verizon Wireless April 2008 - May 2012
Skills
Certified Project..., Real Estate Broker, M2M, Direct Sales, Wireless, Telecommunications, Account Management, Sales Process, Customer Retention, Mobile Devices, Sales Operations, Cellular Communications, Solution Selling, Customer Experience, B2B, Customer Service, Salesforce.com, Customer Satisfaction, Sales, Management, Team Leadership
Education
Bellevue College 2010 — 2011
Project Management Certification, Project Management
Verizon Wireless January 2015 - Present
Skills
Customer Service, Customer Support, Sales, Telecommunications, Wireless, Customer Retention, Customer Experience, Direct Sales, Customer Satisfaction, Solution Selling, Mobile Devices, Sales Operations, VoIP, Team Leadership, Sales Management, Account Management
Education
Bellevue University
Bachelor of Science (BS), Business/Economics, 3.92
Monroe Community College
Associate's degree, Business Administration and Management, General, 3.4