Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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42,581 Verizon Wireless employees in database. Find out everything there's to know about Verizon Wireless employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Verizon Wireless Employees
Verizon Wireless November 2013 - Present
Verizon January 2011 - October 2013
Verizon July 2008 - December 2010
Verizon April 2007 - June 2008
Skills
Retail Sales, Telecommunications, Solution Selling, Direct Sales, Wireless, Account Management, Sales Operations, Managed Services, Sales Process, Call Centers, Sales, Salesforce.com, Sales Management, Retail, Customer Service, Coaching, Customer Retention, Management, Mobile Devices
Education
University of Phoenix 2014 — 2016
Verizon Wireless May 2015 - Present
Verizon Wireless January 2014 - May 2015
Verizon Wireless January 2011 - January 2014
AT&T June 2010 - January 2011
Alltel Wireless February 2007 - June 2010
US Army March 2002 - March 2007
Skills
EVDO, CDMA, Cellular Communications, 4G, LTE, RF Troubleshooting, Switches, TCP/IP, Transmission, Troubleshooting, Telecommunications, Wireless, Wireless Networking, 3G, Microwave
Education
Walden University 2012 — 2014
Master of Science (M.S.), Management
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Information Technology - Networking/Telecommunications
University of Phoenix 2008 — 2009
Associate of Arts (A.A.), Information Technology
Verizon Wireless May 2009 - Present
Verizon Wireless March 2009 - August 2013
Skills
Project Management, Training, Leadership, Team Leadership, Leadership Development, Microsoft Excel, Microsoft Office, Team Building, Wireless, Telecommunications, Customer Satisfaction, Customer Experience, Troubleshooting, Customer Retention, Customer Service, Direct Sales, Mobile Devices, Management, Call Centers
Education
University of Phoenix 2010 — 2013
Network Telecommunications, Computer Systems Networking and Telecommunications
Vivint March 2015 - Present
The Church of Jesus Christ of Latter-day Saints April 2013 - March 2015
Henry Schein Practice Solutions September 2009 - April 2013
U.S. Bank January 2009 - August 2009
BrightStar Wireless July 2008 - January 2009
Verizon Wireless May 2004 - July 2008
Skills
Testing, ISTQB Certified, Visual Studio Ultimate..., Microsoft Suites, Training, Linux, Project Management, Agile Methodologies, Test Planning, Ubuntu, JIRA, Software Quality..., Mobile Devices, Android, iOS, Windows 7, Windows XP, Windows Vista, Windows Phone, Scrum, Visual Studio 2010, Windows 7/XP, Certified Scrum Master
Education
University of Phoenix
Bachelor of Science, Management
Demandware May 2015 - Present
Tomax Corporation October 2014 - Present
Tomax Corporation April 2014 - Present
Tomax Corporation June 2012 - April 2014
Tomax Corporation February 2010 - June 2012
Coda Octopus Colmek July 2009 - February 2010
Zions Bancorporation February 2007 - May 2009
McAfee, Inc. June 2002 - February 2007
Verizon Wireless September 1999 - June 2001
AirTouch Paging June 1993 - September 1999
Skills
Security, Cross-functional Team..., Product Management, Program Management, Process Improvement, Project Management, Network Security, Management, Troubleshooting, Testing, Data Center, Software Documentation, Quality Assurance, Vendor Management, SDLC, Agile Methodologies, Business Analysis, Software Project..., Requirements Analysis, Visio, Team Management, Networking, Project Planning, Operations Management, E-commerce, Cloud Computing, SaaS, Linux, Managed Services, Leadership, Virtualization, IT Management
Education
University of Phoenix 2003 — 2005
BS, Business / E-Business
The Woman's Group August 2015 - Present
Beachbody August 2014 - Present
Dealer Wizard November 2013 - July 2014
Verizon Wireless May 2012 - November 2013
AT&T August 2011 - May 2012
IPA ABBA Benefits Consultant January 2011 - December 2011
Skills
Insurance, Term Life Insurance, Fixed Annuities, Health Insurance, Life Insurance, Employee Benefits, Retirement Planning, Retirement, Customer Service, Small Business, Administrative..., Coaching, Investments, Leadership, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Payroll, PowerPoint, Retail, Sales Management, Disability Insurance, Team Building, Workers Compensation, Sales Operations, Account Management, Management, Sales, Marketing
Education
University of Phoenix 2010 — 2012
Associate's degree in Business, Business
Verizon Wireless April 2013 - Present
Verizon Wireless January 2011 - April 2013
Verizon Wireless July 2010 - January 2011
Verizon Wireless November 2005 - July 2010
Skills
Wireless, Telecommunications, CDMA, Customer Retention, Customer Satisfaction, Call Centers, Customer Experience, Customer Service, Direct Sales, LTE, Outlook, Sales, Sales Operations, Cold Calling, 3G, Wireless Networking, GSM, Solution Selling, M2M, Cellular Communications, Account Management, Retail Sales
Education
University of Phoenix 2011 — 2013
Bachelor of Science (B.S.), Information Technology
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
ComDoc, Inc. September 2015 - Present
Verizon Wireless October 2010 - August 2011
Verizon Wireless June 2007 - October 2010
Skills
Training, Telecommunications, Call Centers, Management, Project Management, Operations Management
Education
University of Phoenix 2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.98
Toastmasters International June 2008 - Present
Verizon Wireless March 2007 - Present
AT&T 1980 - 2004
U. S. Coast Guard March 1975 - March 1979
Skills
Team Leadership, Account Management, Solution Selling, Telecommunications, Wireless, Customer Satisfaction, Engaging Speaker, Leadership, Public Speaking, Direct Sales, Strategic Planning, Cross-functional Team..., Mobile Devices, Management, Strategic Partnerships, Sales Management, Vendor Management, Business Development, Sales Operations, Networking, Team Building, Strategy
Education
University of Phoenix 1986 — 1988
BSBA, Business
Apple April 2014 - Present
Verizon Wireless September 2012 - April 2014
Verizon Wireless April 2013 - June 2013
Verizon Wireless March 2010 - September 2012
Verizon Wireless May 2012 - June 2012
Verizon Wireless September 2008 - March 2010
Verizon Wireless September 2007 - September 2008
Verizon Wireless January 2006 - September 2007
Verizon Wireless July 2004 - January 2006
Beeper Depot May 1996 - August 2004
Skills
Wireless, Sales Management, Sales Operations, Contract Negotiation, Strategic Hiring, Test Data, Training, Public Speaking, Direct Sales, Telecommunications, Customer Retention, M2M, Sales Process, Team Building, Retail, Leadership, Product Management, Solution Selling, Customer Satisfaction, Building Relationships, VoIP, Vendor Management, Product Marketing, Strategic Planning, Quotas, Forecasting, CDMA, Negotiation, B2B, 4G, Salesforce.com, Sales Presentations, Mobile Technology, Account Management, Coaching, Cold Calling, Cross-functional Team..., Customer Experience, New Business Development, Team Leadership, Income Statement, Call Center, Strategic Partnerships, Competitive Analysis, Unified Communications, Wireless Broadband, Sales, Cellular Communications, Mobile Devices, Management
Education
University of Phoenix 2007 — 2015
Bachelor's degree, Marketing/Marketing Management, General
Suffolk Community College 1993 — 1995
Centereach High School 1989 — 1993
Regents Diploma
Advocare Hope April 2015 - Present
Vallejo Unified School District August 2014 - Present
Heald College April 2013 - February 2014
Vallejo Unified School District December 2012 - May 2013
University of Phoenix October 2009 - October 2012
Verizon Wireless December 2006 - September 2009
Skills
Sales Management, Marketing Strategy, Business Strategy, Admissions Counseling, Academic Advising, Cold Calling, Marketing, Marketing Communications, Market Research, Social Media Marketing, Student Financial Aid, Financial Aid..., College Recruiting, Project Management, Team Leadership, Management, Public Speaking, Customer Service, Event Planning, Higher Education, Admissions
Education
University of Phoenix 2014 — 2016
Masters of Education/Secondary, Mathematics Secondary Education and Teaching
University of Phoenix 2009 — 2013
Bachelor's degree, Business/Marketing
Verizon Wireless April 2012 - Present
Verizon Wireless April 2010 - March 2012
Skills
Axiom Sales Training..., Skilled Communicator, Contract Negotiation, Credo Ambassador for..., Wireless, Direct Sales, Solution Selling, Cold Calling, Sales Process, Customer Retention, Sales Operations, Salesforce.com, Selling, Sales Presentations, Telecommunications, Account Management
Education
University of Phoenix 2011 — 2015
Bachelor's degree, Business, Management, Marketing, and Related Support Services, B
Bishop Kelly High School
Apollo Education Group July 2008 - Present
Verizon Wireless June 2007 - July 2008
Awareness Corporation June 2006 - June 2007
Skills
Project Management, Leadership, Team Leadership, Instructional Design, E-Learning, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Facilitators, Interpersonal Skill, Career Development..., Leadership Mentoring, Learning Management..., Materials Development, Training Needs Analysis, New Hire Orientations, Learning Strategies, Synchronous Online..., Member of Toastmasters, Toastmasters, Critical Thinking, Salesforce.com, Time Management, Timely Decision Making, Training
Education
Holy and Hugo 2015 — 2015
Animal Psychology Certificate, Animal Psychology
University of Phoenix 2012 — 2015
Bachelors of Science, Criminal Justice/Human Services
University of Phoenix 2010 — 2012
Associate's Degree, Psychology
Western International University
Master of Arts in Human Dynamics
Verizon Wireless August 2014 - Present
U.S. Army Civil Affairs & Psychological Operations Command (Airborne) July 2009 - July 2014
Navy Lodge North Island October 2011 - November 2012
Hart Systems 2008 - 2009
Skills
Customer Service, Typing, Microsoft Word, Microsoft Office, Apple OS, Microsoft Excel, Outlook, Internet, Social Media Marketing, Social Networking, Appointment Scheduling, Client Development, PowerPoint, Photoshop, Employee Training, Public Relations, Project Management, Project Planning, Media Relations, Event Planning, Military Training, Supervisory Skills, Inventory Management, Security
Education
University of Phoenix 2011 — 2014
Bachelor of Science (BS), Communication in Marketing
Verizon Wireless September 2014 - Present
Verizon Wireless October 2013 - Present
Verizon Wireless March 2009 - January 2010
Skills
M2M, Direct Sales, Solution Selling, Customer Retention, Telecommunications, Sales Process, Sales Operations, Account Management, Wireless, Sales Management, Customer Satisfaction, Customer Experience, Sales, Cold Calling, Team Building, Customer Service, Team Leadership
Education
University of Phoenix 2009 — 2012
Bachelor's degree, Information Technology
Southwest Gas Corporation March 2015 - Present
Saks Fifth Avenue July 2013 - Present
APAC Customer Services August 2012 - September 2013
Verizon Wireless January 2008 - June 2012
The Ritz Carlton August 2006 - January 2008
SBC Ameritech May 2001 - November 2005
Skills
Type 50 Wpm,..., Call Centers, Analysis, Customer Satisfaction, Customer Service, Sales, Team Building, Training, Troubleshooting, Customer Retention, Employee Training
Education
University of Phoenix 2014 — 2018
Bachelor's in Science and Human Resources
John Glenn High School 1995 — 1998
General Studies, Regular/General High School/Secondary Diploma Program
Samsung Mobile May 2015 - Present
Samsung Mobile October 2014 - May 2015
Instacart October 2014 - March 2015
SanDisk October 2013 - September 2014
Google April 2013 - September 2013
Yahoo! April 2012 - September 2012
Intel Corporation September 2011 - September 2012
Google May 2009 - May 2011
Verizon Wireless August 2006 - May 2009
MetroPCS March 2005 - August 2006
Skills
Highly motivated..., High Technical Aptitude, Close Attention to..., Energetic team player, Self-driven, Independent Thinking, Team Leadership, Multi Tasking, Management, Program Management, Integration, Leadership, Testing, Time Management, Mobile Devices
Education
University of Phoenix 2003 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Wilcox High School 1999 — 2003
High School, High School/Secondary Diplomas and Certificates
Verizon Wireless June 2015 - Present
Verizon Wireless December 2013 - June 2015
Verizon Wireless March 2013 - December 2013
Verizon Wireless March 2010 - March 2013
Skills
Wireless, Customer Retention, Cold Calling, Customer Satisfaction, Sales Operations, Call Centers, Account Management, Solution Selling, Customer Experience, Sales, Sales Presentations, Sales Management, Customer Service, B2B, Selling, Telecommunications, Direct Sales, Sales Process, Mobile Devices, Salesforce.com, Management, Cellular Communications
Education
University of Phoenix 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Finance, General
Annandale High School
University of Phoenix
Verizon Wireless June 2013 - Present
Verizon Wireless June 2006 - June 2013
Verizon Wireless June 2006 - June 2007
Verizon Wireless February 2003 - June 2006
Verizon Wireless March 1997 - February 2003
Skills
Sales Operations, Contract Negotiation, Sales, Management, Telecommunications, Wireless, Customer Experience, Business Strategy, Program Management, Cross-functional Team..., Vendor Management, Sales Presentations, Process Improvement, Operations Management, B2B, Strategy, Team Leadership, Marketing Strategy, Lead Generation, Project Management, Account Management, Business Development, CRM, Call Center, Customer Retention, Marketing, Sales Management, Solution Selling, Salesforce.com, Mobile Devices, Call Centers, Coaching, Negotiation, Strategic Partnerships, New Business Development, Sales Process, Product Marketing, Forecasting, Customer Satisfaction, Customer Service, Leadership, Retail, Product Management, Competitive Analysis
Education
University Of Phoenix 2005 — 2009
MBA, Business Administration
University Of Phoenix 2000 — 2003
BS/BM, Business Management
The Camelot Schools of Texas August 2013 - Present
City of Sugar Land February 2013 - April 2013
Verizon Wireless October 2010 - August 2012
Walmart- Corporate Office June 2006 - February 2010
COMNAVRESFORCOM NEW ORLEANS LA US NAVY June 2002 - March 2006
USS ESTOCIN FFG January 2001 - January 2002
USS SAMUEL ELIOT MORISON January 1997 - January 2001
Skills
Computer Hardware, Windows, Networking, Microsoft Office, Troubleshooting, Active Directory, Network Administration, Help Desk Support, Software Installation, Windows Server, Servers, Security+, System Administration, Microsoft Exchange, Network Security, Windows 7, XP, TCP/IP, Security, Operating Systems, Hardware, Technical Support, Windows XP
Education
Tech Skills of California 2012 — 2012
A+ Certification, Computer and Information Sciences and Support Services, 92.05
University of Phoenix 2009 — 2011
Bacherlors, Information Systems
Fleet Training Center Norfolk, VA 2002 — 2002
Naval Education Code 2782, Defense Message System Administrator (A-260-001)
Radioman A School Fleet Training Center, Great Lakes, IL 1997 — 1998
Information Systems Technician, Military Job Specialty
Alief Hasting High School 1993 — 1997
Diploma, General Education
PC Connection September 2013 - Present
PC Connection, Inc. January 2011 - September 2013
Verizon Wireless November 1999 - January 2009
Skills
Enterprise Software, SaaS, Cloud Computing, Solution Selling, HP, Channel Partners, Storage Area Networks, Cold Calling, Salesforce.com, Account Management, SAN, Sales Process, Direct Sales, Managed Services, Sales
Education
University of Phoenix
Project Management
Londonderry HS 1997 — 2001
Verizon Wireless March 2012 - Present
Cherry on top March 2012 - Present
Verizon Wireless November 2010 - February 2012
Verizon Wireless May 2010 - September 2010
Verizon Wireless February 2008 - April 2010
Verizon Wireless June 2006 - February 2008
Verizon Wireless July 2007 - August 2007
Rent A Center August 2005 - June 2006
Skills
Customer Retention, Customer Service, Direct Sales, Retail Sales, Sales Operations, Sales, Sales Process, Training, Wireless
Education
Kofa High School 1996 — 2000
2000, High School/Secondary Diplomas and Certificates
University of Phoenix
Business, Accounting 2009
Hobby Lobby July 2013 - January 2015
BevMo! September 2012 - September 2013
Ajilon Professional Staffing March 2013 - July 2013
Act Today September 2012 - November 2012
Verizon Wireless October 2008 - December 2010
Comcast Cable April 2008 - October 2008
ATT Mobility January 2006 - March 2008
Residence Inn May 2005 - October 2005
Skills
Troubleshooting, Customer Service, Call Center, Data Entry, Microsoft Excel, Customer Experience, Customer Satisfaction, Outlook, Management, Fax, Telephone Skills, 10 Key, Customer Retention, Microsoft Office, Sales, Negotiation, Inventory Management, Bookkeeping, Office Administration
Education
University of Phoenix 2014 — 2018
Associate's degree, Health/Health Care Administration/Management
Discovery High School 1996 — 2000
Verizon Wireless June 2014 - Present
Verizon Wireless April 2013 - June 2014
Verizon Wireless January 1997 - April 2013
Verizon Wireless March 2007 - December 2008
Verizon Wireless April 2001 - March 2007
Skills
Telecommunications, Call Center, Account Management, Unified Communications, VoIP, Escalation Resolution, Problem Solving, Customer Service, Project Planning, Teaching, Employee Training, Mentoring
Education
Strayer University 2010 — 2014
University of Phoenix 2010 — 2014
West Seattle High School
High School Diploma
Verizon Wireless March 2011 - June 2012
Fred Meyer February 1999 - February 2012
Education
University of Phoenix 2008 — 2012
BSB/ACC, Accounting, Graduate
SolarCity 2015 - Present
Mosaic (Home Depot) January 2015 - March 2015
Mosaic (Best Buy) April 2013 - February 2015
Wireless Advocates August 2009 - April 2013
Verizon Wireless October 2004 - February 2009
RadioShack August 1993 - October 2004
Skills
Customer Service, Sales Management, Sales, Sales Operations, Customer Satisfaction, Account Management, Store Management, Channel, Retail Sales, Direct Sales, New Business Development, Wireless, Cold Calling, Merchandising, Sales Process, Retail, Sales Presentations, Customer Experience, Salesforce.com, Telecommunications, Selling, B2B, Customer Retention, Solution Selling, Product Marketing, P&L Management, Competitive Analysis, Profit, Key Account Management, Mobile Devices, Channel Partners, Managed Services, Call Centers, Pricing, Selling Skills, Quotas, International Sales, Market Planning, Inventory Management, Lead Generation, Forecasting, Hiring
Education
University of Phoenix 2005 — 2006
business management
Verizon Wireless June 2009 - Present
WeConnect Wireless January 2004 - June 2009
Skills
Mobile..., Microsoft Office, Computer Hardware, Programming, Troubleshooting Hardware, retail sales
Education
University of Phoenix 2010 — 2014
AT&T October 2014 - Present
AT&T July 2013 - September 2014
AT&T June 2009 - June 2013
AT&T Mobility December 2005 - May 2009
AT&T Wireless May 2003 - June 2005
Verizon Wireless August 2001 - April 2003
Ameritech January 2001 - July 2001
Cellnet February 1997 - October 2000
City of Dallas March 1995 - February 1997
City employees credit union June 1992 - February 1995
Skills
Sales, Wireless, Direct Sales, Telecommunications, Customer Retention, Customer Experience, Sales Operations, Customer Satisfaction, Solution Selling, Sales Management, Team Leadership, Managed Services, Account Management, Call Centers, Sales Process, Team Building, Cold Calling, Cellular Communications, Quotas, Customer Support, Management, Leadership, VoIP, Customer Service, Cross-functional Team..., Training, Product Management, Mobile Devices, Unified Communications, Campaign Management, Political Campaigns, Campaigns
Education
University of Phoenix 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, 3.5
University of Phoenix
Bachelor's degree Business Management, Business Administration and Management, General
Verizon Wireless 1996 - Present
Chrysler Group LLC 1995 - 1996
General Mills 1987 - 1995
Skills
Telecommunications, Wireless, Customer Retention, LTE, Solution Selling, M2M, Call Centers, Customer Service, Mobile Devices, Leadership, Cellular Communications, Customer Experience, 4G, Direct Sales
Education
University of Phoenix 2012 — 2014
Associate's degree, Business/Managerial Economics
AT&T March 2007 - Present
Arcom Wireless October 2006 - March 2007
Fidelity National Title June 2006 - October 2006
Verizon Wireless January 2005 - 2005
Far Above Average 2005 - 2005
Nob Hill foods January 2002 - June 2003
Skills
Telecommunications, Leadership, Sales, Microsoft Office, Networking, Troubleshooting, Team Building, Program Management, Telecommunications..., Corporate Communications, Direct Sales, Marketing Strategy, Team Leadership, Coaching, VoIP, HIPAA, Wireless, Microsoft Excel, Microsoft Word, Training, Corporate Social..., Innovation Management, Business Strategy, Business Planning, Business Process..., SWOT analysis, Market Research, Contractual Agreements, Business Process, Culture Change, e commerce, Remote User Support, Order Management, ISO 14001, Capital Budgeting
Education
University of Phoenix 2015 — 2016
Master of Business Administration (M.B.A.), Project Management, Graduate program
University of Phoenix 2012 — 2014
Bachelor of Business Administration (B.B.A.), Concentration in Sustainable Enterprise managment, Senior in College
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Health/Health Care Administration/Management
Alhambra High School 2001 — 2004
High School DIploma
Verizon Wireless August 2013 - Present
Verizon Wireless November 2011 - August 2013
Verizon Wireless November 2010 - October 2011
National Emergency Grant - American Samoa Government December 2009 - September 2010
Sadie's By the Sea August 2009 - May 2010
American Samoa Government October 2009 - December 2009
Mutual Consolidated Savings January 2008 - March 2009
Lady Foot Locker October 2003 - February 2006
Pacific Gateway Center September 2001 - September 2002
Skills
Customer Service, Microsoft Office, Telephone Skills, Microsoft Excel, Microsoft Word, Social Networking, Call Center, Customer Retention, Research, Retail, Employee Relations, Customer Satisfaction, Conflict Resolution, Customer Experience, Retail Sales, Cold Calling, Employee Training, Team Leadership, Telecommunications, Outlook, Interviews, Policy, Team Building, Building Relationships, Coaching, Access, Data Entry, Teamwork, Critical Thinking, Troubleshooting, Goal Oriented, Direct Sales, 10 Key, Sales, Call Centers, Human Resources, Training, Marketing, Inventory Management
Education
University of Phoenix 2011 — 2012
Certificate, Human Resources Management/Personnel Administration, General
Education America, Inc 2001 — 2003
Associate of Applied Science, Computer and Information Systems Security/Information Assurance
Verizon Wireless January 2008 - Present
Verizon Wireless January 1998 - Present
Verizon Wireless January 2006 - January 2008
Verizon Wireless January 2005 - January 2006
Skills
Team Leadership, Teamwork, Quota Achievement, Time Management, Multi Tasking, Computers, Microsoft Office
Education
University of Phoenix
Bachelor of Science, Business Management
MARIVONN January 1999 - Present
Natural Body Spa and Shop August 2007 - June 2010
Citidel Universal Chiropractic Group September 2004 - August 2007
Chateau Elan Resort Day Spa September 2004 - December 2005
Verizon Wireless March 1994 - September 2004
Skills
Leadership, Social Networking
Education
University of Phoenix
Associate of Arts, Human Service Management
University of Phoenix
Associates of Arts, Human Service Management
Bank of America September 2014 - Present
Harte Hanks May 2013 - June 2014
Independence Blue Cross July 2012 - January 2013
Dow Jones inc April 2012 - June 2012
Comcast Cable September 2011 - April 2012
Verizon Wireless October 2010 - September 2011
American List Counsel January 2009 - May 2010
Burlington Coat Factory May 2005 - January 2009
GC Industries formerly Golden Metal Products Corp January 2004 - January 2005
Traffic Control Equipment Corp January 2003 - January 2004
Skills
Software Project..., Integration, Software Development, Testing, Unix, Management, MS Project, Telecommunications, Program Management, Java, Oracle, Project Management, PMP, Linux, Quality Assurance, SQL, Databases, Architecture, SDLC, Agile Methodologies, Architectures, Data Warehousing, Leadership, Scrum, SharePoint, Software Documentation, Strategy
Education
University of Phoenix 1995 — 1999
BS, Business Information Systems
Forward Support Company 216th Engineer Battalion October 2014 - Present
Ohio National Guard March 2014 - Present
Ohio National Guard January 2013 - December 2013
Ohio National Guard October 2011 - January 2013
Ohio National Guard April 2008 - January 2012
Verizon Wireless May 2008 - October 2009
Ohio National Guard September 2004 - April 2008
Skills
Active DoD Secret..., Project Management, Program Development, Managing Large Budgets, Project Planning, Human Resources, Training, DTS, SAP, Accounting, Purchase Orders, Oracle, Budget Forecasts, Payroll, Event Planning, Microsoft Office, Administrative..., CompTIA Security +, COMSEC, Recruiting, Information Security, Military Logistics, Military Operations, Sales, Military Training, Security, Afghanistan, Physical Security, Army
Education
University of Phoenix 2010 — 2011
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
University of Phoenix 2006 — 2010
Bachelor of Science (B.S.), Business Administration and Management, General
4G Wireless - Verizon Wireless November 2013 - Present
Verizon Wireless July 2000 - November 2013
Verizon Wireless January 2006 - October 2007
Education
University of Phoenix 2010 — 2013
AA, Business Foundations
Verizon Wireless October 2013 - April 2014
Revana May 2013 - August 2013
Apollo Group April 2008 - February 2013
JES Builders, Inc January 2007 - January 2008
SOS Restoration, LLLP. June 2005 - January 2007
c January 2005 - June 2005
Moody's Quick Freight October 2002 - January 2005
NextCare Urgent Care October 2000 - September 2001
Banner Health March 2000 - November 2000
Scottsdale Healthcare July 1998 - March 2000
Skills
Management, Customer Service, Employee Training, Training Delivery, Call Centers, Business Process..., Higher Education, Counselor Education, Managerial Skills, Microsoft Office, Technical Support, Build Strong Teams, Academic Advising, General Office Skills, Enrollment Management, Student Financial Aid, Student Recruiting, Admissions, Retaining Customers, Adult Education, Staff Development, Distance Learning, E-Learning, Interviews, Coaching, Student Counseling, College Recruiting, Conflict Resolution, Team Leadership, Critical Thinking, Student Development, Time Management, Customer Retention, Team Building, PeopleSoft, Customer Experience, Organizational Behavior, Training, Career Counseling, Leadership Development, Leadership, Public Speaking, Strategic Planning, Program Management, Sales
Education
University of Phoenix 2008 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2004 — 2008
Bachelor of Science (B.S.), Business Administration and Management, General
Verizon Wireless November 2012 - Present
Citi September 2008 - August 2011
Robert Half June 2008 - September 2008
Universal Lighting Technologies April 2004 - January 2008
Skills
Customer Service, Training, Analysis, Microsoft Office, Team Building, Microsoft Excel, PowerPoint, Dispute Resolution, QuickBooks, Calendaring, Appointment Scheduling, Outlook, Incentive Programs, Web Content, Billing Systems, Credit Cards, Cellular Communications, Project Management, Oracle, 10 Key, Multi-line Phone, Access, Troubleshooting, Business Correspondence, Fax, Printers, Scanners, Photoshop, Warranty, Adobe Acrobat
Education
University of Phoenix 2010 — 2011
AA, Criminal Justice - Organizational Management and Security
Verizon Wireless October 2010 - Present
Verizon Wireless May 2006 - October 2010
Skills
Wireless, M2M, Customer Retention, Quotas, Mobile Devices, B2B, Cold Calling, Direct Sales, Telecommunications, 4G, Mobile Technology, Management, Retail, Cellular Communications, Customer Experience, Sales Operations, Call Centers, Customer Satisfaction, Sales Management, LTE, Solution Selling, Sales Presentations, Sales Process, Selling, Managed Services
Education
University of Phoenix 2005 — 2013
Master of Management, Organizational Management
Virginia Polytechnic Institute and State University 1982 — 1987
BS, Psychology
Verizon Wireless July 2009 - Present
Verizon Wireless February 2009 - August 2009
Alltel Wireless March 1998 - February 2009
Hudson Incentives September 1996 - March 1998
Custom Graphics 1991 - 1996
Mastervoice Inc 1990 - 1991
Skills
Telecommunications, Testing, Cross-functional Team..., Business Analysis, Wireless, Requirements Analysis, Process Improvement, Software Development, Call Center, Integration, Vendor Management, SDLC, Management, Program Management, IT Management, Quality Assurance, Software Documentation, Business Process, Software Project..., Mobile Devices, Business Intelligence, Visio, Troubleshooting, Call Centers, PMP, Project Management, Product Management
Education
University of Phoenix
Apple July 2015 - Present
Verizon Wireless 1997 - 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Photoshop, Leadership, Management, Research, Training
Education
University of Phoenix 2010 — 2015
Bachelor's of Science in Management, Business Administration and Management, General
Sprint Business May 2014 - Present
Verizon Wireless October 2000 - May 2014
Skills
Customer Experience, Wireless, Mobile Devices, Sales, Telecommunications, Cellular Communications, 4G, Customer Service, Direct Sales, Business Sale, Mobile Technology, M2M, Wireless Broadband, Account Management..., Technology, Wireless Communications..., Selling, Management, Sales Management, Training, Sales Operations, Time Management, Coaching, Project Management, Program Management, Team Leadership, Employee Engagement, Team Building, Call Centers, Recruiting, Hiring, Account Management
Education
University of Phoenix 2008 — 2012
Master's degree, Business Administration, 3.97
University of Phoenix 2004 — 2008
Bachelor's Degree, Business Management, 3.87
HPCE at Ericsson ( Formely Telcordia Technologies) September 2010 - Present
Verizon Wireless September 2007 - September 2010
Skills
Technical Support, TCP/IP, VoIP, VMware, Data Center, Networking, Troubleshooting, Network Design, IP, Security, ITIL, Telecommunications, Switches, System Deployment, VPN, Wireless, Network Security, Information Technology, BMC Remedy, DHCP, Wireless Networking, LAN-WAN, Help Desk Support, HP, Service Delivery, Active Directory, Operating Systems, Servers, DNS, WAN, Routers, Hardware, XP, Citrix, Mobile Devices, Software Installation, IT Operations, Microsoft Exchange, Windows 7, System Administration, Blackberry, Service Desk, Computer Hardware, Windows XP, Microsoft outlook 2010, Microsoft outlook 2013, MS Lync 2010-2013, Juniper SSL VPN, BMC Remedy Ticketing..., Windows 8.1
Education
Chubb Institute 1999 — 2000
University of Phoenix
Ecolab June 2014 - Present
Verizon Wireless April 2014 - June 2014
U.S. Cellular December 2009 - April 2014
Skills
Customer Retention, Sales Operations, Customer Satisfaction, Wireless, Customer Experience, Telecommunications, Cellular Communications, Mobile Devices, Cold Calling, Sales Process, Retail Sales, 4G, Quotas, Sales, Selling, Direct Sales, Team Building
Education
University of Phoenix 2007 — 2012
Bachelor's degree, Business management
Verizon Wireless January 2011 - Present
GoldenSource Corporation March 2004 - March 2010
Financial Technologies International March 1998 - March 2004
Piermont Computers March 1996 - March 2004
Skills
Data Center, Disaster Recovery, Servers, Requirements Analysis, Vendor Management, Linux, Windows, Management, Networking, IT Management, Infrastructure, ITIL, Team Building, Hardware, Leadership, IT Operations, Managed Services, SharePoint, Business Analysis, Software Documentation, SDLC, Databases, Strategy, Technical Support, CRM, Program Management, Solaris, Integration, Professional Services, Storage, Cloud Computing, Information Technology, Enterprise Software, IT Service Management, Telecommunications, Project Management
Education
University of Phoenix
Verizon Wireless June 2012 - Present
Verizon Wireless July 2009 - June 2012
Alltel Wireless April 2008 - July 2009
Alltel February 2007 - February 2008
Alltel February 2007 - February 2008
Alltel June 2004 - February 2007
Alltel August 2001 - May 2004
Alltel 2000 - 2001
Alltel 1999 - 2000
Alltel 1997 - 1999
Skills
Wireless, Telecommunications, Sales Management, Customer Experience, Solution Selling, Sales Operations, Customer Satisfaction, Customer Retention, Account Management, Retail, Direct Sales, Call Center, Cold Calling, Call Centers, Selling, Performance Management, M2M, Sales Process, VoIP, Leadership, Team Leadership, Sales, Strategic Partnerships, Managed Services, Forecasting, Management, P, Strategy
Education
University of Phoenix 2006 — 2007
BS, Business Management
Realty Executives - Cory Meyer Home Selling Team August 2014 - Present
Verizon Wireless October 2012 - August 2014
Verizon Wireless October 2011 - October 2012
Verizon Wireless September 2008 - September 2011
Verizon Wireless June 2006 - August 2008
Skills
Account Management, Customer Retention, Customer Satisfaction, Customer Service, Sales, Wireless, Customer Experience, Time Management
Education
Strayer University (VA) 2011 — 2015
Business management
University of Phoenix
Verizon Wireless January 2010 - Present
Verizon Wireless October 2009 - January 2010
Verizon Wireless August 2005 - October 2009
Skills
Sales Management, Consultative Selling, Cold Calling, Customer Satisfaction, Account Management, New Business Development, Telecommunications, Selling, M2M, Direct Sales, Management, Sales, Call Centers, B2B, Customer Retention, Customer Service, Retail, Solution Selling, Sales Operations, Wireless, Sales Process
Education
University of Phoenix 2003 — 2006
N/A, Business Management
Verizon Enterprise Solutions May 2013 - Present
Verizon Wireless February 2009 - May 2013
Verizon Wireless August 2006 - February 2009
Verizon Wireless January 2005 - August 2006
Education
University of Phoenix 2006 — 2010
Bachelor's degree, Business Administration and Management, General, A-
University of Phoenix 2011 - Present
ADC 2009 - 2010
Mitel 2007 - 2008
Verizon Wireless 1995 - 2005
Skills
Cross-functional Team..., Leadership, Project Management, Strategy, Competitive Analysis, Team Leadership, Process Improvement, Product Management, Account Management, Sales Operations, Sales, Business Intelligence, Operations Management, Solution Selling, Training
Education
University of Phoenix 2011 — 2013
Bachelor of Science in Business Management, Master of Business Administration
University of Phoenix 2011 — 2013
Master of Business Administration, MBA
TVUSD December 2014 - Present
Red Hawk Elementary PTA August 2012 - June 2014
Doctor's Care Urgent Care October 2008 - February 2009
Verizon Wireless November 2002 - October 2007
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Java, HTML, Windows, Event Planning, Time Management, Access, Social Networking, Facebook, Data Entry, Fundraising, Editing, Administration, Nonprofits, Social Media Marketing, Community Outreach, Sales, Retail, Inventory Management, Volunteer Management
Education
University of Phoenix-Southern California Campus 2009 — 2014
Bachelor's degree (in progress), Business Management
Level 3 Communications February 2015 - Present
Level 3 Communications June 2014 - Present
Sprint 2008 - 2014
Sprint / Nextel 2000 - 2008
Verizon Wireless 1999 - 2000
AirTouch 1996 - 1998
Skills
Wireless, Solution Selling, Telecommunications, M2M, Strategic Partnerships, Mobile Devices, Strategy, Direct Sales, Sales, Cellular Communications, Account Management, Sales Operations, Unified Communications, Program Management, Salesforce.com, Managed Services, Wireline, Business Development, CDMA, 4G, Mobile Technology, MPLS, B2B, VoIP, Sales Management, Sales Process, Customer Retention, LTE, Management, Blackberry, WiMAX, Execute Relationships, Sales Management..., Cloud Applications
Education
Paradise Valley
University of Phoenix
Verizon Wireless March 2014 - Present
Express Writers November 2013 - Present
Self-employed September 2011 - Present
Arapahoe House September 2012 - January 2014
Jimmy Johns August 2011 - August 2012
Whole Foods Market 2010 - 2011
Sears Automotive 2007 - 2008
University of Northern Colorado 2004 - 2007
JM Family Enterprises, Inc. 2006 - 2006
Albertsons 2003 - 2005
Skills
Motivational..., Psychotherapy, Crisis Intervention, Mental Health Counseling, CBT, Addiction Recovery, Chemical Dependency, Harm Reduction, Mental Health, Psychology, Mindfulness, Creative Writing, Journalism, Blogging, Editing, Copy Editing, Writing, Online Articles, Copywriting, Research, Review Articles, Rewriting, Customer Service
Education
University of Phoenix 2015 — 2017
Master of Science (M.S.), Psychology
University of Northern Colorado 2004 — 2009
Bachelor of Arts (BA), Social Sciences
Arbitron, Inc. (AKA - Nielsen Ratings) July 2011 - July 2013
Verizon Wireless October 1991 - May 2008
Skills
Telecommunications, Customer Experience, Cross-functional Team..., Call Centers, Call Center, Account Management, Market Research, Recruiting, New Business Development, Strategic Partnerships, Selling, Product Marketing, Operations Management, Data Analysis, Direct Sales, Product Management, Customer Retention, Strategic Planning, Business Analysis, Team Building, B2B, Training, Sales Operations, Customer Service, Change Management, Management, Mobile Devices, Solution Selling, Program Management, Budgets, Contract Negotiation, Leadership, Coaching, Team Leadership, Customer Satisfaction, Sales Management, Project Management, Vendor Management, Process Improvement, Wireless, Marketing, Project Planning, Business Development, Sales, Salesforce.com, Business Strategy, Sales Process, Team Management, M2M, Sales Presentations
Education
University of Phoenix 1999 — 2003
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Electrical Materials, Inc. September 2014 - Present
Gerald R. Ford Council BSA 2010 - Present
Philips August 2013 - July 2014
Kent Automotive 2011 - 2013
Verizon Wireless July 2009 - January 2011
Kendall Electric 2000 - 2008
Laidlaw Morgan Lighting Sales 1998 - 2000
Skills
Cold Calling, Selling, Solution Selling, Sales Process, Sales Operations, Inventory Management, Direct Sales, M2M, Customer Retention, Salesforce.com, B2B, New Business Development, Marketing, Team Building, Sales, Sales Management, Customer Service, Customer Satisfaction, Sales Presentations, Account Management, Wireless, Telecommunications
Education
University of Phoenix 1999 — 2002
Bachelors of Buisness Management & Marketing, Business, Management, Marketing, and Related Support Services, 3.2
Verizon Wireless September 2014 - Present
Verizon Wireless October 2010 - August 2014
Skills
Retail, Store Management, Wireless, Telecommunications, Sales, Customer Service, Management, Sales Management, Customer Satisfaction, Leadership, Solution Selling, Training
Education
University of Phoenix
Business Management
Verizon Wireless August 2011 - Present
Verizon Wireless 2004 - August 2011
Verizon Wireless 2001 - 2004
Primeco Personal Communications / Verizon Wireless April 1999 - 2001
Milwaukee Center For Independence November 1997 - April 1999
Skills
Management, Project Management, Leadership, Servers, Call Centers, Operations Management, Human Resources, Budgets, B2B, Software Documentation, Recruiting, Enterprise Software, Network Security, CRM, Telecommunications, Contract Negotiation, Customer Satisfaction, Training, VoIP, Disaster Recovery, Troubleshooting, Customer Service, Blackberry, Information Technology, Wireless Networking, Account Management, Testing, Networking, Team Leadership, Wireless, Time Management, Vendor Management, Help Desk Support, Project Planning, Access, SDLC, Mobile Devices, Teamwork, Unix, Direct Sales, Interviews, Retail, Solution Selling, Databases, Cisco Technologies
Education
University of Phoenix 2005 — 2007
Masters, Management
University of Phoenix 2002 — 2005
Bachelors, Science in Information technology
AECOM July 2015 - Present
NEO Technology Solutions (OnCore Manufacturing, LLC.) June 2013 - July 2015
4Truss Construction LLC June 2012 - July 2015
Verizon Wireless October 2010 - June 2012
Western Union January 2005 - October 2010
Shea Homes 2000 - 2002
Richmond American Homes November 1999 - December 2000
Kaufman and Broad 1999 - 1999
Red Robin 1996 - 1999
AMETEK November 1994 - January 1996
Skills
Auditing, Financial Analysis, Risk Management, Banking, Account Management, Analysis, Customer Service, Business Analysis, Process Improvement, Microsoft Excel, Microsoft Office, Management, Vendor Management, Salesforce.com, Financial Services, Recruiting, Financial Risk, Sales, Strategic Planning, Forecasting, Business Planning, Time Management, Leadership, Budgets, Accounting, Team Leadership, Operations Management, Data Analysis
Education
University of Phoenix-Colorado Campus 2001 — 2003
MBA, Finance & Accounting, 3.8
University of Phoenix-Colorado Campus 1999 — 2001
Bachelor of Science (BS) Business Administration, Accounting and Finance, 3.4
University of Wyoming 1992 — 1994
Gen Ed
Grand Junction High School 1988 — 1992
College Prep
Grainger July 2013 - Present
Grainger January 2008 - Present
Papa Johns April 2002 - October 2004
Verizon Wireless July 2000 - February 2002
Alfy's Pizza & Pasta 1997 - 2000
Skills
Inventory Management, Sales Process, Team Building, Leadership, Customer Satisfaction, Sales Management, Account Management, Marketing, Direct Sales, Sales Operations, Cold Calling, Customer Service, Selling, Solution Selling, Sales Presentations, Customer Retention, Key Account Management, Sales
Education
University of Phoenix 2009 — 2012
Bachelor of Science, Business Administration and Management, General, 3.57
Washington State University 1993 — 1997
Doctor of Pharmacy (PharmD) and Hotel Restaurant Administration, Major Field of Study
Metagenics Inc. November 2007 - Present
Verizon Wireless March 2003 - October 2007
Metrocall Wireless December 2000 - March 2003
Skills
New Business Development, Newsletters, Solution Selling, Proposal Writing, Consultative Selling, B2B Marketing, Strategy Development, B2B Sales, Social Media Marketing, Sales Process, Salesforce.com, Business Strategy, Business Management, Business Marketing, Strategy, Selling, B2B, Management, Account Management, Sales Operations, Leadership, Customer Retention
Education
University of Phoenix 2003 — 2007
BS, Business Management and Marketing
California Closets June 2015 - Present
Verizon Wireless July 2014 - Present
Revana March 2013 - July 2014
Walgreens August 2009 - May 2012
RMT, Inc. October 2007 - July 2009
State Farm Insurance 2005 - 2007
Skills
Payroll, Instructional Design, Benefits Management, SDLC, Onboarding, Succession Planning, Talent Acquisition, Talent Management, Performance Management, HRIS, College Recruiting, Employee Benefits, Employee Engagement, Deferred Compensation, Human Resources, Benefits Administration, Leadership Development, Applicant Tracking..., Organizational..., Recruiting, Hiring, Interviews, Sourcing, Leadership, Management, Strategy, Coaching, New Hire Orientations, Workforce Planning, Employee Relations, Training, Employee Training, Taleo, Change Management, Personnel Management, Team Building, Internet Recruiting, Technical Recruiting, FMLA, Resume Writing
Education
University of Phoenix 1997 — 1999
Bachelor of Science, Business Management
University of Phoenix
Bachelor's degree, Business Administration and Management, General
Verizon Wireless May 2014 - Present
Continental DataGraphics April 2006 - May 2014
United States Navy March 1986 - March 2006
Education
Redhat Certified System Administrator RHCSA
University of Phoenix
Associate of Arts (AA)
VMWare
Administration Certification, Virtualization, Certificate course
Merrill Edge April 2013 - Present
Verizon Wireless November 2010 - April 2013
Sprint by E Systems Mgmt May 2010 - October 2010
Sprint September 2004 - February 2010
Go Wireless January 2001 - May 2003
Skills
Series 7, series 66
Education
University of Phoenix 2002 — 2004
BS, Business Managment
Discount Tire Company November 2012 - March 2013
Comcast September 2012 - November 2012
hhgregg December 2011 - May 2012
Verizon Wireless July 2010 - November 2011
Flextronics June 2009 - July 2010
Cricket Wireless February 2009 - June 2009
Circuit city August 2002 - February 2009
Skills
Loss Prevention, Retail, Store Management, Retail Sales, Inventory Management, Customer Service, Sales, POS, Merchandising, Inventory Control, Troubleshooting, Computer Hardware, Team Leadership, Wireless Networking, Computer Repair, Microsoft Office, Wireless, Blackberry, Microsoft Excel, PowerPoint, Microsoft Word, Computer Maintenance, Windows, Consumer Electronics, Sales Management, Windows 7, Outlook, Leadership
Education
University of Phoenix-Chicago Campus 2013 — 2014
Bachelor of Science in Information Technology, Concentration in Networking and Telecommunications
ITT Technical Institude-Mt. Prospect 2004 — 2004
CEET, Computer and Electronics, 3.9
Jefferson High School 1994 — 1998
H.S. Diploma, Engineering, 3.0
Self Employed August 2004 - Present
Verizon Wireless 2005 - 2012
Education
University of Phoenix 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
WRV Enterprises February 2013 - Present
Sprint May 2006 - June 2007
Verizon Wireless October 2005 - May 2006
Skills
Customer Service, Sales Management, Product Management, Microsoft Office, Product Marketing, Marketing Strategy, Telecommunications
Education
University of Phoenix 2013 — 2017
Bachelor's degree, Bachelor of Science in Information Technology with a concentration in Information Systems Security, Freshman
Harrison Career Institute 2001 — 2002
Diploma in PC Support with Networking, PC Support with Networking
Mainland Regional H.S. 1989 — 1992
Diploma, Business Courses
Verizon Wireless SeveralAT&TFebruary 1994 - July 2004
Education
University of Phoenix 1998 — 2008
Bachelor of Science, Management
Delta Dental of Michigan February 2015 - Present
Budco: The Dialogue Company March 2014 - May 2014
Credit Acceptance March 2012 - October 2013
American Laser Skincare February 2011 - March 2012
Verizon Wireless July 2000 - October 2009
Skills
Exceeding Customer..., Professional Mentoring, Call Centers, Supervisory Skills, Conflict Management, Coaching, Conflict Resolution, Team Building, Cross-functional Team..., Achieving Measurable..., Self-management, Telecommunications
Education
University of Phoenix 2014 — 2016
Bachelor of Science, Human Resources Management and Services, B
University of Phoenix 2011 — 2016
Associate of Arts and Sciences (A.A.S.), Human Resources Management/Personnel Administration, General
Verizon January 1990 - Present
ReadWest Inc December 2010 - Present
Verizon Wireless May 1999 - June 2013
Skills
Project Management, IT Operations, Technical Documentation, Technical Leadership, Internal Communications, Web Development, Camtasia, Video Production, Troubleshooting, Vendor Management, Integration, Telecommunications, Wireless, VoIP, Mobile Devices, Networking, Cisco Technologies, Wireless Networking, LTE, Disaster Recovery, Active Directory, SDLC, Windows Server, Security, IP, Switches
Education
University of Phoenix 1997 — 2000
Bachelor, Information Systems
Verizon Wireless April 2014 - Present
TelePacific Communications November 2012 - August 2013
LRD Consulting, LLC March 2011 - February 2013
CenturyLink September 2001 - February 2011
Daystar Communications 2010 - 2010
OneSource Teleservices 1998 - 2002
Skills
VoIP, MPLS, Wireless, Telecommunications, IP, SIP, Ethernet, Telephony, Broadband, Routers, Managed Services, Optical Fiber, Network Design, Management, Data Center, Unified Communications, Call Centers, Networking, WAN, Provisioning, ATM networks, Cloud Computing, Network Engineering, Cisco Technologies, Solution Selling, T1, Metro Ethernet, Routing, SDH, Fiber Optics, Frame Relay, Switches, DWDM, DSL, Co-location, Computer Network..., Cabling, Direct Sales, SIP Trunking, Avaya, Cellular Communications, Telecommunications..., SS7, Sales Engineering, TDM, LAN-WAN, ISDN, QoS
Education
Northview High School 1984 — 1987
University of Phoenix
Verizon Wireless October 2006 - Present
Verizon Wireless August 2003 - October 2006
Verizon Wireless 2000 - 2003
Verizon Wireless 1998 - 2000
Wells Fargo 1996 - 1998
Wells Fargo 1995 - 1996
Skills
Networking, Vendor Management, Call Center, Customer Experience, 4G, Troubleshooting, Customer Satisfaction, Wireless Networking, Training Delivery, Project Management, Call Centers, Customer Service, Telecommunications, Technical Support, Performance Management, Microsoft Office, Management, Wireless, Human Resources, Customer Retention, Workforce Management, LTE, Process Improvement, VoIP, Quality Assurance, Leadership, Account Management, Training, Team Leadership
Education
University of Phoenix
Associate's degree, Accounting
Clayton County Board of Education August 2013 - Present
K.O.O.L. Kids Klub ATL November 2012 - Present
KL January 2011 - Present
Georgia Family Council January 2008 - Present
Family First September 2006 - Present
Big Brother Big Sisters April 2006 - Present
Verizon Wireless February 2009 - March 2013
Bank of America January 2006 - March 2009
Skills
Youth Mentoring, Community Outreach, Youth Leadership..., Motivational Speaking, Youth Lock-In, Student Counseling, Leadership Development, Non-profits, Program Development, Fundraising, Budgets, Event Planning, Community Development, Coaching, Volunteer Management, Workshop Facilitation, Youth Development, Team Building, Volunteering, Microsoft Excel, PowerPoint, Microsoft Word, Social Media, Social Media Marketing, Social Networking, Event Management, Leadership, Nonprofits, Public Speaking, Entrepreneurship, Program Management, Federal Grant Management, Title I, Federal Funding, Management, Grant Writing, Volunteer Recruiting, Community Service, Team Leadership, Volunteer Training, Community Engagement, Student Affairs, Grants, Non-profit...
Education
University of Phoenix 2006 — 2010
B.S., Health Care Administration
Jackson State University 1998 — 2003
Bachelor of Science (BS), Health/Health Care Administration/Management
Verizon Wireless June 2013 - Present
Verizon Wireless February 2005 - June 2013
Verizon Wireless June 1999 - February 2005
Verizon Wireless July 1997 - June 1999
Skills
Direct Sales, Customer Retention, Solution Selling, Sales Process, Telecommunications, Sales Operations, Wireless, Account Management, Call Centers, Sales, Sales Management, B2B, Customer Experience, Recruiting, Coaching, Staff Development
Education
University of Phoenix
Business Administration and Management, General
Verizon Wireless April 2012 - Present
Verizon Wireless July 2006 - March 2012
Skills
Java, JavaScript, Software Development, Oracle, Analysis, Design Patterns, Testing, Unix, Requirements Analysis, NoSQL, HTML, JSP, Websphere, SDLC, HTML 5, SQL, Python, Eclipse, XML, Databases, Core Java, Software Engineering, Flex, Visual Studio, Programming, Mobile Applications, Software Design, Graphic Design, Fine Art, Contemporary Art, Visual Arts, Art History, Photography, Photoshop, Business Networking, Backbone.js, LDAP, LDAP Administration, Web Applications, AJAX, jQuery, Shell Scripting, Java Berkley DB, UnboundID
Education
University of Phoenix 2007 — 2011
Bachelor's, IT/Software Engineering
Verizon Wireless September 1988 - Present
Skills
Microsoft Office, Telecommunications, Customer Service, Sales, Management, Project Management
Education
University of Phoenix 2014 — 2017
MBA, Business Administration
University of Phoenix 2011 — 2013
Bachelor of Science (B.S.), Business Administration and Management
Verizon Wireless June 1996 - August 2014
Verizon Wireless 1998 - 2010
Verizon Wireless 1996 - 1998
Skills
Analysis, Mobile Devices, Access, Call Center, Project Management, Telecommunications, Business Analysis, Customer Satisfaction, Call Centers, Forecasting, Vendor Management, Team Leadership, Business Process..., Leadership, Management
Education
University of Phoenix 2010 — 2013
Business Administration, Management and Operations
GiGi's Skating Arena July 2012 - Present
Verizon Wireless May 1999 - Present
Skills
Customer Retention, Customer Satisfaction, Customer Experience, Outlook, Call Center, Customer Service, Telecommunications, Wireless, Cellular Communications, Microsoft Office, Employee Management, Team Leadership, Team Building, Troubleshooting, Microsoft Excel, Inventory Management, PowerPoint, Workforce Management, PeopleSoft, Microsoft Word
Education
University of Phoenix-Houston Campus 2004 — 2007
Bachelor of Science (B.S.), Business Management
Strayer University - Texas
Dialog Direct March 2014 - Present
Verizon Wireless September 2006 - June 2012
Skills
Customer Service, Coaching, Management, Social Networking, Call Centers, Team Leadership, Leadership, Customer Satisfaction, Customer Retention, Sales, Account Management, Training, Team Building, Customer Relations, Customer Experience, Microsoft Office, Process Improvement, Problem Solving
Education
University of Phoenix
Bachelor's degree, Marketing
University of Phoenix
Bachelor's degree, Marketing
Waste Management August 2012 - Present
Verizon Wireless March 2009 - July 2012
DHL May 2002 - February 2009
Skills
Strategic Planning, Operational Planning, Customer Satisfaction, Multi Tasking, Trucking, Networking, Customer Service, Troubleshooting, Security Clearance, Time Management, Sales, Telecommunications, Technical Support, Analysis, Leadership, Customer Retention, Team Leadership, Business Strategy, Coaching
Education
University of Phoenix 2009 — 2011
Associates, Business Management
Al's Tennis Shop, LLC August 2012 - Present
PMSI November 2010 - June 2012
Verizon Wireless October 2007 - June 2010
Verizon Wireless March 2004 - October 2007
LGC MANAGEMENT June 2002 - February 2004
Shea Homes October 1998 - April 2002
Education
Regis University Graduate School
Master's Degree
University of Phoenix
Bachelor's Degree, Business Administration and Management, General
University of Washington
International Studies
Fox Rent-A-Car June 2012 - Present
Verizon Wireless June 2009 - August 2011
The Home Depot January 2006 - 2009
Salt River Project May 2004 - December 2005
Technion January 1998 - October 1999
American Express June 1996 - December 1997
Mercedes Letre Ltda January 1991 - April 1996
Skills
Project Planning, CRM, Management, Coaching, Project Management, Negotiation, Human Resources, Leadership, Customer Satisfaction, Customer Service, English, Analytics, Training, Logistics, Sales
Education
University of Phoenix 2010 — 2011
Master, Management
University of Phoenix July 2009
BS, BUSINESS MANAGEMENT
MRIS, Inc. January 2013 - Present
Verizon Wireless April 2008 - August 2012
Verizon Wireless November 2004 - April 2008
Verizon Wireless December 2003 - November 2004
Verizon Wireless June 1998 - December 2003
Skills
Customer Retention, Call Centers, Management, Customer Experience, Quality Assurance, Call Center, Customer Service, Coaching, Team Leadership, Curriculum Development, Supervising, Account Management, Business Management, Microsoft Office, Mentoring, Training & Development, Government, Increasing Revenue, Customer Focus, Billing, Employee Training, Leadership, Networking, Process Improvement, Sales, Strategic Planning, Wireless, Training
Education
University of Phoenix 2008 — 2011
Bachelors of Science, Business Administration and Management, General, 3.0
Dish Network July 2014 - Present
T-Mobile October 2012 - June 2014
JPMorgan Chase December 2010 - May 2011
Verizon Wireless October 2004 - December 2010
Skills
Customer Retention, Coaching, Customer Service, Training, Cold Calling, Staff Development, Customer Satisfaction, Sales, Leadership Development, Team Building, Leadership, Direct Sales, Call Centers, Employee Training, Customer Experience, Retail, Microsoft Office, Time Management, Social Media, Public Speaking, Team Leadership
Education
University of Phoenix 2006 — 2012
Master of Science (M.S.), Psychology
Central High School 1989 — 1992
Diploma, General Education
Verizon Wireless November 2013 - Present
Apex Systems July 2013 - November 2013
Big Lots February 2011 - July 2013
Walmart March 2010 - February 2011
Skills
Customer Service, Microsoft Office, Windows, Unix, Office Administration, Typing, People Development, Troubleshooting, Computer Hardware, TCP/IP, Programming, Store Operations, Windows 7, Outlook, Computer Repair, Visual Basic, Customer Experience, Visio, Wireless Networking, Computer Maintenance, Hardware
Education
University of Phoenix 2010 — 2012
Bachelor of Science (BS), Computer Systems Networking and Telecommunications
Trinity Valley Community College 2004 — 2010
Associate of Arts (AA)
Summit Racing Equipment December 2013 - Present
RAC Acceptance January 2013 - November 2013
Verizon Wireless 2006 - 2011
United States Air Force January 1996 - August 2005
Skills
Direct Sales, Customer Experience, Customer Retention, Sales Operations, Sales Process, Telecommunications, Solution Selling, Sales Management, Account Management, Military, Security Clearance, Physical Security, Training Delivery, Instructor-led Training, Coaching, Business Development, Budget Process, Diversity Training, Training, Sales Presentations, Team Building, Cold Calling, Operations Management, Wireless, Customer Satisfaction, Building Relationships, Selling, Team Leadership, Cross-functional Team..., Leadership, Sales, Retail, Profit
Education
University of Phoenix 2006 — 2009
Bachelor's degree, Business Administration, Management and Operations
Verizon Wireless 2001 - 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Windows 2000, PowerPoint
Education
University of Phoenix 2011 — 2014
Bachelor of science, Health/Health Care Administration/Management
CA Johnson High School 1990 — 1994
GEICO July 2013 - Present
Verizon Wireless March 2006 - May 2013
New York Life Insurance Company October 2005 - February 2006
Pepsi Bottling Group April 2003 - October 2005
Skills
Sales, Customer Retention, Direct Sales, Call Centers, Customer Experience, Sales Operations, Wireless, Customer Satisfaction, Telecommunications, Sales Process, Account Management, Sales Management, Solution Selling, Team Building, Leadership Development, Recruiting, Management
Education
University of Phoenix 2012 — 2014
Master's Degree, Public Administration
University of Phoenix 2007 — 2011
Bachelor of Science (BS), Business Administration and Management, General