Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
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Verizon Wireless Employees
Verizon Wireless May 2014 - Present
Verizon Wireless April 2010 - April 2014
Verizon Wireless October 2009 - April 2010
Verizon Wireless September 2008 - October 2009
Verizon Wireless December 2006 - September 2008
US Army August 2007 - July 2008
Verizon Wireless April 2005 - December 2006
US Army December 2002 - December 2004
US Army April 2001 - December 2004
Skills
Quotas, Direct Sales, Solution Selling, M2M, Wireless, Sales Operations, Cellular Communications, Telecommunications, Cold Calling, Sales Process, Call Centers, Management, Training, Leadership, Mobile Devices, B2B, Sales
Education
University of Phoenix-Sacramento Valley Campus 2006 — 2011
Bachelor of Science (BS), Business Administration and Management, General
Time Warner Cable Business Class March 2015 - Present
Direct Supply December 2014 - May 2015
Z Wireless - Verizon Premium Wireless Retailer December 2012 - November 2014
Select Communications April 2011 - December 2012
Celltel, Inc. December 2008 - November 2009
Verizon Wireless November 2004 - November 2008
RadioShack May 1999 - October 2004
US Army May 2002 - April 2003
Skills
Telecommunications, Wireless, Inventory Management, Project Management, Sales Operations, Direct Sales, Sales Management, Team Building, Team Leadership, Sales, Management, Retail, Retail Sales, Customer Satisfaction, Account Management, Customer Service
Education
University of Phoenix 2012 — 2015
Bachelor's degree, Business Management
University of Phoenix 2007 — 2009
Associate's degree, Accounting
Verizon Wireless October 2013 - Present
Jersey Mikes October 2009 - March 2013
Courtyard September 2008 - April 2009
Teavana February 2008 - August 2008
The Walking Company August 2005 - December 2007
Schaumburg Mitsubishi July 2004 - July 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, Analysis, Sales
Education
university of phoenix 2010 — 2013
Bachelor of Science (BS), Hospitality Administration/Management
University of Phoenix
Bachelors of Science, Business Management
University of Wisconsin-Parkside 2002 — 2003
streamwood high
Verizon Wireless 2012 - Present
Verizon Wireless January 2009 - September 2012
Verizon Wireless 2003 - 2009
Skills
Wireless, Customer Retention, Solution Selling, Direct Sales, M2M, Managed Services, Sales Process, Retail, Sales Operations, Customer Experience, Telecommunications, Selling, Mobile Devices, Quotas, Account Management, Sales Management, Cold Calling, Leadership Development, Sales, Cellular Communications, Cross-functional Team..., Customer Satisfaction, Channel Partners, Strategic Partnerships, Sales Presentations
Education
University of Phoenix 2007 — 2009
Masters, Business Administration-Management
University of Phoenix
Bachelor's degree, Business Management
Allen Hancock College 1994 — 1996
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Verizon Wireless July 2006 - Present
Verizon July 2003 - July 2006
Cellular Plus Paging March 1998 - July 2003
Skills
Wireless, Sales Operations, Telecommunications, Direct Sales, Customer Retention, 4G, Solution Selling, Cellular Communications, Mobile Devices, M2M, CDMA, Mobile Technology, Mobile Communications, Quotas, Account Management
Education
University of Phoenix
Dismas Charities February 2015 - Present
Verizon Wireless May 2014 - October 2014
Oasys International Corporation October 2012 - May 2014
AFFINA July 2010 - August 2011
Skills
Customer Service, Process Improvement, Customer Satisfaction, Microsoft Office, Technical Support, Active Directory, Project Management, Troubleshooting, Windows 7, Program Management, Microsoft Excel, Outsourcing, Vendor Management, Customer Experience, Software Documentation, System Administration, Access, Networking, Team Leadership, Training, Workforce Management, Data Entry, Visio, Lotus Notes, Windows XP, Team Management, Team Building, Time Management, Telecommunications, Security, Service Desk, Multi-line Phone, Clerical Skills, Employee Training, Cashiering
Education
Strayer University 2014 — 2015
Master's degree, Human Resources Management/Personnel Administration, General
University of Phoenix 2009 — 2011
Bachelors, Criminal Justice Administration
Harford County Public Library January 2014 - Present
BCPL October 2013 - January 2014
Baltimore County Public Library August 2011 - October 2013
Verizon Wireless October 2007 - April 2008
Skills
Library, Library Science, Collection Development, Information Literacy, Library Instruction, Cataloging, Library Management, Community Outreach, Electronic Resources, Library Research, Digital Libraries, Research, Academic Libraries, Public Libraries, Virtual Reference, Nonprofits, Public Speaking, Metadata, Grant Writing, Teaching, Management, Supervisory Skills, Human Resources, Career Development, Libraries
Education
University of Phoenix-Maryland Campus 2013 — 2015
Master of Science (M.S.), Psychology
University of Phoenix-Maryland Campus 2011 — 2013
Bachelor of Science (B.S.), Psychology
Apple August 2010 - Present
Verizon Wireless August 2009 - August 2010
Community Alliance Church June 2008 - August 2010
Skills
Leadership, Sales, Customer Service, Microsoft Office, Networking, Databases, Team Leadership, Training, Mac OS, iOS, iLife, Team Building, Social Media, Project Management, Social Networking, Employee Training, Strategic Planning, Coaching, Product Management, Strategy, Strategic Partnerships, Account Management, Store Management, iWork, Mobile Devices, OS X, Management, CRM, Time Management, Leadership Development, Competitive Analysis, Building Relationships, Cross-functional Team..., Business Development, Analysis, Customer Experience, User Experience
Education
University of Phoenix 2008 — 2010
Associate's degree, Organizational Leadership
Meleah Productions November 2014 - Present
Bradshaw International November 2013 - March 2015
Verizon Wireless November 2011 - November 2013
Verizon Wireless April 2008 - November 2011
Verizon Wireless September 2005 - April 2007
Skills
Wireless, Telecommunications, Solution Selling, Direct Sales, Account Management, Event Planning, Event Management, Sales Operations, Inventory Management, Customer Service, Customer Support, Office Administration, Technical Support, Small Business Marketing
Education
University of Phoenix 2013 — 2014
Master of Business Administration (MBA), Marketing
University of Phoenix 2008 — 2010
Bachelor's degree, Business Administration and Management, General
Verizon Wireless January 2014 - Present
Verizon Wireless March 2007 - January 2014
Skills
Telecommunications, Wireless, Account Management, Direct Sales, Sales Management, Sales Operations, Project Planning, Succession Planning, Dispute Resolution, Retail, B2B, Coaching, Sales, Customer Retention
Education
University of Phoenix 2010 — 2014
Bachelor's degree, Business Administration and Management, General, 3.54
Cyndi Moll July 2014 - Present
BeautiControl Cosmetics January 2008 - Present
Keller Williams Realty October 2006 - January 2009
Verizon Wireless 2003 - 2005
Skills
Copywriting, Writing, Marketing, Skin Care, Spa, Cosmetics, Beauty Industry, Real Estate, Buyer Representation, Telecommunications, Retail
Education
American Writers & Artists, Inc., Del Ray Beach, FL 2014 — 2014
Direct Response Copywriting
Long Ridge Writers' Group Creative Writing Course 2012 — 2014
Completion of the course, Creative Writing, N/A
University of Phoenix 2008 — 2010
Completed, Business Management
Comcast Business March 2015 - Present
Hi-Tech Applied Solutions August 2014 - March 2015
Verizon Wireless October 2006 - August 2014
Verizon Wireless October 2006 - August 2014
Verizon Wireless October 2006 - August 2014
CPD Wireless January 2006 - October 2006
Allwireless September 2005 - January 2006
Skills
Sales, CDMA, Telecommunications, Customer Retention, Mobile Devices, Wireless, Smartphones, Cellular Communications, Customer Experience, EVDO, Sales Management, Call Centers, Direct Sales, Solution Selling, Technology, IT Solutions, Retail, Customer Satisfaction, Management, Distribution Management, Product Development, Marketing, New Business Development, B2B Marketing Strategy, Account Management, Customer Service, Sales Process
Education
University of Phoenix 2012 — 2014
Associate of Science (A.S.), Information Technology
University of Phoenix 2012 — 2014
Information Technology
SC Telco Federal Credit Union October 2014 - Present
Verizon Wireless July 2013 - September 2014
ACB Solutions LLC June 2011 - July 2013
Alaska Heart Institute January 2011 - June 2011
Konica Minolta Business Solutions U.S.A., Inc. April 2009 - December 2010
Skills
Remote Desktop, Citrix, Windows Server, Windows 7, Sonicwall, Router Configuration, Backup Exec, Printers, Windows Vista, Visio, Wireless Routers, Server 2000-2008, Microsoft Applications, Windows 7 Migration, Windows Security, Office 2010, Microsoft Office 2007, Cabling, Cable Management, Analysis, Teaching Adults, Teaching Classes, VirtualBox, Customer Service, Customer Service..., Management, Manage Client..., Multi-line Phone, Phone Etiquette, Conflict Resolution, Team Management, Adobe Acrobat, Computer Repair, VPN, Ubuntu, Apple OS, Computer Building, Computer Software..., Computer Application..., Server Migration, Ghost Imaging, Symantec Endpoint..., Printer Repair, Dragon Naturally..., GoToAssist, VMware vSphere, Group Policy, Active Directory, KVM Switches, Microsoft Office
Education
University of Phoenix 2011 — 2014
Bachelor of Science (BS), Information Technology
FDH Velocitel 2015 - Present
Real Living Property for You May 2014 - Present
Wireless Site Acquisition Consultant April 2014 - Present
AT&T Mobility February 2013 - December 2013
T-Mobile February 2008 - January 2013
Windermere Real Estate March 2004 - January 2012
California Wireless Association 2011 - 2012
Verizon Wireless 2001 - 2003
Bechtel Telecommunication 1999 - 2001
O'Neal Communications Group 1999 - 2001
Skills
Wireless, Product Management, Cellular Communications, 4G, Contract Negotiation, Telecommunications, Site Acquisition, Zoning, UMTS, Site Development, CDMA, LTE, Real Estate, Public Speaking, Public Relations, WiMAX, Commercial Real Estate, Microwave, 3G, Entitlements, Optical Fiber, Project Planning, Vendor Management, Computer Network..., Land Use, Management, GSM, Fiber Optics, Project Management, RF Engineering, Leases, Construction, RF, Leadership, Broadband, Location Intelligence, T1, Wireless Networking
Education
University of Phoenix
BSBA, Business Administration
Verizon Wireless August 2008 - Present
Verizon Wireless August 2008 - Present
Skills
Direct Sales, Solution Selling, Sales, Telecommunications, Cold Calling, Customer Retention, Wireless, Sales Operations, Account Management, Sales Process, Customer Satisfaction, Sales Management, Salesforce.com, Selling, Customer Experience, Winners Circle, Top S&B, Top 5 in District Sales...
Education
University of Phoenix 2008 — 2013
Associate's degree, Bussiness, 3.0
ITWORKS MARKETING July 2013 - Present
Verizon wireless 2007 - 2011
Skills
Customer Service, Retail, Microsoft Word, Inventory Management, Inventory Control, Microsoft Excel, PowerPoint, Microsoft Office
Education
University of Phoenix 2012 — 2016
Bachelor’s Degree, Accounting
Delcambre High School 2003 — 2007
High School Diploma
United States Air Force October 2007 - Present
United States Air Force November 2005 - Present
Verizon Wireless December 2013 - May 2015
University of Phoenix September 2009 - December 2013
QuikTrip May 2008 - September 2009
Lowe's Home Improvement December 2006 - May 2008
Skills
Computer Hardware, Cellular Communications, Wireless Networking, Higher Education, Aerospace, Security Clearance, Computer Security, Physical Security, Software, Interactive..., Management, Marksmanship, Teamwork, Team Leadership, Military, Military Operations, Training, Outdoors, Survival Skills, Survival Training, Eagle Scout, Firearms, Network Security, Six Sigma, TCP/IP protocols, TCP/IP, LAN-WAN, Norton Internet Security, Military Aviation, Information Assurance, Data Recovery, SNMP, Oracle, PeopleSoft, Android SDK, Military Experience, Security, Military Training, Intelligence, Customer Service, Leadership, Software Documentation, Army, Critical Thinking, Analysis
Education
University of Phoenix 2012 — 2015
Master of Science (M.S.), Management Information Systems and Services, 2.85
University of Phoenix 2010 — 2011
Bachelor of Science, Psychology
Coldwell Banker King Thompson December 2013 - Present
Verizon Wireless October 2001 - August 2013
Skills
Call Center, Telecommunications, Customer Satisfaction, Wireless, Customer Service, Cellular Communications, Customer Retention, Customer Experience, Sales, Inventory Management, Team Leadership, Direct Sales, Sales Management, Troubleshooting, Coaching, Marketing, Training, Call Centers, Cold Calling, Foreclosures, Microsoft Excel, Microsoft Word, Mortgage Lending, Outlook, PowerPoint, Selling, Negotiation, Interviews
Education
Hondros College 2013 — 2013
Real Estate
University of Phoenix 2003 — 2007
Bachelor of Science, Business Management
Northland High School 1989 — 1993
Northland High School
Verizon Wireless January 2014 - Present
Verizon Wireless August 2004 - Present
Sprint July 2003 - August 2004
Wireless Dimensions December 2000 - July 2003
Skills
Direct Sales, Customer Retention, Solution Selling, Wireless, Customer Experience, Telecommunications, Sales, Mobile Devices, Cellular Communications, Mobile Technology, Customer Service, Team Leadership, Retail, Quotas, Building Relationships, Training, Leadership, Inventory Management, Outlook, Employee Training, Coaching, Account Management, M2M, CRM
Education
University of Phoenix 2012 — 2015
Bachelor's degree, Marketing
Western Kentucky University 2000 — 2002
Marketing
Greenbrier High School 1996 — 2000
AT&T March 2014 - Present
CEVA Logistics May 2013 - November 2013
Verizon Wireless October 2011 - May 2013
UST Logistics August 2010 - June 2011
Bank of America October 2007 - March 2010
ProCore Solutions September 2005 - September 2007
The Home Depot October 2002 - August 2005
Skills
Financial Accounting, Financial Reporting, Financial Analysis, SAP, Journal Entries, Banking, Invoicing, Credit, Customer Service, Account Reconciliation, Auditing, Internal Audit, Managerial Finance, Accounting, Financial Statements, Accounts Payable, Cost Accounting, Cash Flow, Cash Management, Accounts Receivable
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Accounting
University of Phoenix 2008 — 2013
Bachelor of Applied Science (BASc), Accounting
University of Phoenix 2008 — 2011
Associates, Accounting
Second Chance Survivors Network November 2013 - Present
DonateLife/OneLegacy September 2013 - Present
H&R Block November 2014 - April 2015
L&L Nursery Supply April 2014 - November 2014
Bookkeeping on Steroids January 2014 - October 2014
AADI June 2011 - September 2012
Verizon Wireless February 2008 - July 2009
CNM - Central New Mexico Community College August 2007 - February 2008
Sprint PCS January 2006 - August 2007
Skills
Commitment to Customer..., Team Leadership, Analytical Skills, Goal Oriented, Time Management, Leadership, Teamwork, Financial Analysis, Financial Reporting, Highly detail oriented, Accounting, Analysis, Financial Statements, Finance, Close Attention to..., Personal Finance, Team-oriented, Internal Audit, Business, Interpersonal..., Oral & Written..., Highly motivated..., Asset, Data Analysis, Invoicing, Accounts Receivable, QuickBooks, Customer Satisfaction, Data Entry, Public Speaking, Customer Service, Microsoft Excel, PowerPoint, Accounts Payable, Bookkeeping, Small Business, 10 Key, Outlook, Motivational Speaking
Education
University of Phoenix 2011 — 2014
Bachelor's of Science, Accounting
Verizon Wireless April 2014 - Present
Entergy September 2006 - December 2013
AmSouth Bank (aka Regions Bank) November 2000 - September 2006
ManpowerGroup May 1999 - November 2000
Skills
Workforce Planning, Human Resources, Recruiting, Management, Leadership Development, Training, Strategy, Temporary Staffing, Staffing Coordination, Staff Management, Deferred Compensation, Employee Relations, Organizational..., Onboarding, Talent Management, Leadership, Employee Engagement, Talent Acquisition
Education
University of Phoenix
MAOM, Organizational Mgmt, 3.59
Wayland Baptist University
Bachelor of Science (BS)
Infusionsoft June 2015 - Present
Origami Owl September 2014 - June 2015
Origami Owl Custom Jewelry February 2014 - September 2014
Verizon Wireless 2001 - 2012
EDS Group 1999 - 2001
Skills
Sales, Marketing, Telecommunications, Marketing Strategy, Team Building, Direct Sales, Operations Management, Customer Service, Cellular Communications, Entrepreneurship, Social Media Marketing, Lead Generation, Online Marketing, Social Networking, Event Planning, Leadership Development, Public Relations, Coaching, Call Centers, Customer Satisfaction
Education
ASU 1999 — 2001
Business/Corporate Communications
University of Phoenix
Lincoln College of Technology April 2011 - Present
Lincoln Educational Services April 2011 - Present
Census Bureau December 2009 - July 2010
Verizon Wireless September 2004 - August 2009
Skills
Customer Service, Financial Analysis, Spanish-speaking, Translation, High Organizational..., Student Financial Aid, Public Speaking, CampusVue, Campus, Higher Education, Retaining Customers, Adult Education, Admissions, Enrollment Management, Student Loans, Student Recruiting
Education
University of Phoenix-Colorado Campus 2008 — 2011
Bachelors of Science in Business Administration with a Concentration in Accounting
Henry Ford Health Systems June 2011 - March 2013
Comcast Corporation April 2008 - July 2010
Henry Ford Health Systems December 2007 - March 2008
Phillips Consumer Electronics November 2006 - December 2007
Equifax Information Systems April 2006 - October 2006
Verizon Wireless March 2005 - November 2005
Financial Services of America February 2002 - March 2005
Education
University of Phoenix
A.S, Biomedical Engineering
Apple October 2013 - Present
Walgreens September 2012 - October 2013
Verizon Wireless February 2011 - September 2011
AAA NCNU October 2003 - September 2009
CALIFORNIA STATE AUTOMOBILE ASSOCIATION October 2003 - September 2009
CALIFORNIA STATE AUTOMOBILE ASSOCIATION October 2004 - July 2005
Earthlink Inc. July 2000 - March 2003
EARTHLINK INC January 2000 - January 2003
Skills
Insurance, Customer Service, Invoicing, Call Center, Claim, Up-selling, Customer Retention, Underwriting, Customer Satisfaction, Salesforce.com, Employee Benefits, Customer Acquisition, Leadership, Team Building, Public Speaking, Supervisory Skills
Education
University of Phoenix 2003 — 2007
Business, Management/Business Administration
University of Phoenix-Sacramento Valley Campus 2003 — 2007
Bachelor's of Science, Business Administration and Management, General
Club Med July 2015 - Present
Cable ONE October 2014 - July 2015
Express Scripts March 2014 - June 2014
International Cruise & Excursions, Inc. May 2013 - February 2014
Wells Fargo December 2011 - April 2013
McKesson December 2008 - January 2011
GoDaddy.com June 2006 - December 2008
Verizon Wireless September 1999 - June 2006
Skills
Workforce Management, Process Improvement, Call Center, Customer Experience, Avaya, Management, Contact Centers, Call Centers, IVR, Resource Management, Program Management, CTI, Forecasting, Project Planning, Leadership, Analysis, Strategic Planning, Business Analysis, Team Leadership, Customer Satisfaction, Customer Service, Quality Assurance, Avaya Technologies
Education
University of Phoenix 2001 — 2013
BA, Business Administration and Management, General
Conservatory Recording Arts 2007 — 2008
Sound / Audio Engineering, Audio
Fulton County Government May 2014 - Present
Verizon Wireless December 2012 - May 2014
Quest Diagnostics December 2008 - December 2012
U.S. Army January 2006 - June 2008
US Army June 2000 - June 2008
U.S. Army September 2003 - December 2005
U.S. Army January 2002 - August 2003
Publix June 1997 - June 2000
Skills
Team Leadership, Prompt, Reliability, Customer Service, Account Management, Supervisory Experience, Supermarkets, Inventory Control, Inventory Management, Security, Outlook, Time Management, Operations Management, Leadership, Troubleshooting, Logistics, Human Resources, Networking, Policy, Customer Satisfaction, Microsoft Word, Customer Retention, Call Centers, Customer Experience, Training, Data Entry, Software Documentation, Invoicing
Education
University of Phoenix 2008 — 2012
BS, Business Management
Future Business Leaders of America, Stone Mountain High School 1999 — 2000
High School Diploma
Stone Mountain High School 1996 — 2000
High School Diploma, Business, Management, Marketing, and Related Support Services
Carlton-Bates Company August 2013 - Present
Hewlett-Packard September 2011 - July 2013
TruGreen January 2011 - November 2011
Verizon Wireless May 2009 - December 2010
AT&T Wireless September 2006 - May 2009
Skills
Customer Satisfaction, Telecommunications, Adaptable to Changes, Experience using..., Computer proficiency..., Experience in customer..., Superior skills in both..., Technical Support, Customer Experience, Sales, Call Centers, Customer Service, Customer Retention, Sales Process, Cross-functional Team..., Account Management, Team Building, Sales Operations
Education
University of Phoenix 2009 — 2011
MBA, Human Resources Management/Personnel Administration, General
May 2006 Henderson State University
Bachelor, Business Administration
Lowe's Home Improvement August 2013 - Present
Verizon Wireless June 2009 - June 2013
Lowe's Home Improvement July 2005 - August 2008
Walmart July 2001 - January 2004
Skills
Customer Service..., Typing, Call Centers, Call Center Development, Employee Management, Hiring Employees, Recruiting, Payroll, Job Scheduling, Merchandising, Stocking, Hiring, Leadership, Customer Service, Training, Employee Relations, Customer Satisfaction, New Hire Orientations, Employee Training, Team Building, Interviews, Microsoft Word, Performance Management, Microsoft Office, Management, Sales, Onboarding, Time Management
Education
University of Phoenix 2010 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Hubbard High School 1992 — 1996
Honors Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Verizon Wireless July 2013 - Present
Morozov Technical Services July 2012 - Present
ACN January 2009 - Present
Alorica July 2006 - July 2008
Skills
Troubleshooting, Technical Support, DHCP, DNS, Networking, Routers, Software Documentation, Operating Systems, Software Installation, Hardware, Switches, Firewalls, Help Desk Support, Windows, Laptops, Training, CRM, Customer Satisfaction, Database Administration, Program Management
Education
University of Phoenix 2010 — 2013
Bachelor of Science, Computer Networking
University of Phoenix 2009 — 2011
Bachelor's of Science, Computer Technology/Computer Systems Technology
Verizon Wireless November 2012 - Present
Verizon Wireless October 2011 - November 2012
Verizon Wireless August 2009 - September 2011
Verizon Wireless January 2008 - July 2009
Skills
Certified Project..., Training Delivery, New Hire Training, Sales Management, Training Management, Sales, Get Results, Development Of Employees, Career Path Planning, Leadership, Retail, Direct Sales, Cold Calling, Customer Satisfaction, Customer Retention, Training, Management, Sales Operations, Wireless, Customer Experience, Telecommunications, Sales Presentations, Call Centers, M2M
Education
University of Phoenix 2008 — 2010
Associate of Arts and Sciences (AAS), General Studies
Nationwide Insurance July 2013 - Present
McCutcheon Enterprises Inc. August 2004 - July 2013
Verizon Wireless November 2002 - August 2004
Armstrong County Communtiy Action June 2002 - November 2002
Skills
MS CRM Administrator, Visio, MS Project, Microsoft Office, MS Dynamics SL, Linux Server, Linux Desktop, Java, HTML, MySQL, Apache, Wordpress, Project Coordination, CSS, JavaScript, Windows, Bacula
Education
University of Phoenix 2000 — 2012
Bachelor of Science, Information Technology, 3.7
ICM Scool of Business
Associate of Office Administration, Business
Endurance Multisport June 2015 - Present
Verizon Wireless December 2012 - Present
Verizon Wireless April 2012 - Present
Verizon Wireless November 2010 - April 2012
Verizon Wireless November 2008 - November 2010
Verizon Wireless June 2006 - November 2008
Verizon Wireless September 1998 - June 2007
Skills
Negotiation, Team Leadership, Sales Management, Government, Solution Selling, Consultative Selling, Direct Sales, B2B, Cold Calling, Account Management, M2M, Wireless, Customer Retention, Telecommunications, Cellular Communications, Leadership, Selling, Security, VoIP, Sales, Salesforce.com, Project Management, Unified Communications, Management
Education
University of Phoenix 2008 — 2011
Bachelor of Science, Communications
MGM Resorts International March 2015 - Present
Four Seaons Resorts Maui February 2014 - February 2015
The Social Register of Las Vegas October 2013 - February 2014
SMCOV July 2012 - February 2014
Verizon Wireless June 2011 - July 2012
Guardian Quest October 2005 - April 2011
Craze 2005 - 2006
Cox Communications September 2003 - October 2005
Bellagio Casino and Resort September 2000 - September 2003
Skills
Recruiting, Training, Workshop Facilitation, Leadership, Customer Service, Inclusive Leadership, Diversity & Inclusion..., Diversity Champion, Cultural Competency..., Team Building, Management, Employee Training, Mentoring, Leadership Development, Public Speaking, Staff Development, Coaching, Executive Coaching, Networking, Hospitality, Employee Relations, Sales, Government, Marketing, Performance Management, Interviews, Training Delivery, Organizational..., Program Management, Talent Management, Policy, Team Leadership, Talent Acquisition, New Business Development, Small Business, Business Networking, Member Relations, Membership Development, Membership Growth, Client Development, Membership Relations, Sales Presentations, Coordinating Events, Employee Engagement, Negotiation, Hiring
Education
University of Phoenix 2005 — 2011
Bachelors, Science Business Administration
University of Phoenix 2005 — 2009
Bachelor's degree, Business Management
James Campbell High School 1984 — 1988
High School Diploma
Otto Packaging Midwest, Pallet Recycling Division June 2014 - Present
Otto Packaging Midwest, Pallet Recycling Division 2012 - Present
Verizon Wireless January 2006 - May 2012
t-mobile 2005 - 2007
Skills
Sales Management, Cold Calling, Account Management, Direct Sales, Sales, Quotas, Sales Process, Negotiation, Leadership
Education
University of Phoenix 2007 — 2009
Business Administration, Management and Operations
Audi of America May 2015 - Present
Modis International January 2015 - May 2015
Modis International March 2014 - January 2015
H&R Block November 2012 - March 2014
S.V.L. Jewelry & Things LLC September 2011 - February 2014
Residential Home Health January 2011 - July 2011
Vikings Youth Sports Organization (VYSO) 2010 - 2011
SPRINT July 2009 - October 2009
TMOBILE December 2008 - June 2009
Verizon Wireless May 2006 - March 2008
Skills
MSWord, Microsoft Power Point, Microsoft Excel, Adobe Reader, Web Design, Troubleshooting, Customer Service, Time Management, Call Centers, Team Management, Nonprofits, Windows, Team Leadership, Training, Team Building, Sales Management, Customer Retention, Microsoft Word
Education
University of Phoenix 2008 — 2011
Bachelors of Science, Human Services
AmeriGas November 2012 - Present
Verizon Wireless April 2012 - 2012
Walgreens February 2005 - 2012
ECHOSTAR COMMUNICATIONS November 2003 - January 2005
Sears January 2003 - September 2003
Interim Technology August 2000 - December 2002
West Orange Board of Education April 1998 - July 2000
Skills
Customer Relations, Microsoft Office, Strategic Planning, Customer Service, Excel, System Administration, Switches, Servers, PowerPoint, Operations Management, Operating Systems, Cisco Technologies, Integration, Management, Microsoft Excel, Training, Networking, Troubleshooting
Education
University of Phoenix 2010 — 2012
Master of Science (MS), Management Information Systems, General, 3.58
University of Phoenix 2010 — 2012
Master of Science, Management Information Systems
DeVry University North 2002 — 2006
Bachelor of Science, Network/Telecommunications Mgmt 2006
FLEETCOR January 2015 - Present
Comdata - Fleetcor March 2014 - Present
Verizon Wireless August 2012 - March 2014
Brilliant Sollutions September 2011 - February 2012
JDML Marketing 2012 - 2012
TECNIREP S.A. January 2006 - August 2011
TORPLAS March 2009 - July 2009
FIDUCIA December 2008 - March 2009
CORPEI June 2008 - September 2008
Skills
Business Strategy, Management, Customer Service, Spanish, Project Planning, Marketing, Team Leadership, International Business, Microsoft Excel, Leadership, Negotiation, Fraud Prevention, Logistics, Data Analysis, English, Employee Training, Customer Retention, Business Process..., Microsoft Office Suite, Change Management, Data Entry, Team Building, Medical Interpreting, Risk Analytics, Marketing Strategy, French, Supply Chain, PowerPoint, Microsoft Word, Simultaneous..., Sales, Sales Presentations
Education
Universidad Santa Maria de Chile Campus Guayaquil 2006 — 2011
BS International Business, International Business/Trade/Commerce
Torremar High School 2000 — 2006
University of Phoenix
Verizon Wireless May 2015 - Present
University of Phoenix January 2008 - April 2014
Skills
Customer Service, Administration, Administrative..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Nonprofits, Training, Event Planning, Public Speaking, Research, Student Affairs, Teaching, Higher Education, Time Management, Leadership Development
Education
University of Phoenix 2013 — 2015
Associate's Degree, Associates of Arts in Business
MarketStar August 2014 - Present
Comcast Cable October 2012 - Present
MarketSource Inc./T-Mobile September 2009 - June 2012
Verizon Wireless May 2009 - September 2009
sprint August 2008 - May 2009
MarketSource April 2005 - July 2008
T/Cingular Wireless February 2000 - March 2005
T Wireless Services April 1993 - February 2000
Skills
Sales, Selling Skills, Retail, Loss Prevention, Inventory Management, Merchandising, Leadership, Marketing, Customer Service, Positioning, Budgets, Recruiting, Process Scheduler, Microsoft Works, Risk Management, Sales Management, Training
Education
University of Phoenix 2010 — 2012
education
Rutgers University 1984 — 1989
BA, Economics
CBM Mortgage September 2015 - Present
Success Mortgage LLC November 2014 - Present
Imperial Estates LLC October 2010 - Present
Verizon Wireless January 2010 - November 2013
Verizon Wireless December 2006 - February 2010
Verizon Wireless September 2005 - December 2006
Skills
Real Estate, Financial Markets, Foreign Currency, Business Performance..., Stocks, Financial Statements, Sales Process, Social Media Marketing, Integrated Marketing, Digital Marketing, Mobile Marketing, Sales Management, Sales, Leadership, Advertising Sales, Digital Strategy, Marketing Strategy, Media Planning, Customer Satisfaction, Investment Properties, Entrepreneurship, Account Management, Customer Service
Education
University of Phoenix 2006 — 2009
Bachelor's degree, Business/Managerial Economics
Verizon Wireless July 2014 - Present
Leaders in wireless sales in the Greater Boston area 2013 - Present
Self-Employed December 2001 - Present
Liberaty Financial June 2004 - June 2010
Cornerstone Mortgage Corporation December 2001 - June 2004
Skills
Sales Management, Customer Service, Leadership, Inventory Management, Medical Devices, Sales Operations, Management, Direct Sales, Training, Marketing, Banking, Marketing Strategy, Pharmacology, Spine Sales, Medical Sales, Surgical Device Sales, Surgical Instruments, Territory Development, Territory..., Human Anatomy, Medical/Surgical, Clinical Pharmacy, Surgeons, Goal Oriented, Goal Setting, Goal-driven leader, Exceed Sales Goals, Account Management, Operations Management, HIPAA, Selling, Selling Skills, Cross Selling, Strategic Selling, SPIN Selling, Selling Businesses, Territory Expansion, Territory Growth, Territory Penetration, New Business Development, Business Development, Social Media Marketing, Marketing Management, Online Marketing, Hospital Sales, Medical Terminology, Medical Coding, Medical Device R&D, Short Sales, Pharmaceutical Sales
Education
Medical Sales College 2013 — 2013
Spine Program, Medical Device Sales
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Business, Management, Marketing, and Pharmacy Practice, 3.86
AT&T January 2013 - Present
AT&T July 2005 - December 2012
AT&T July 2003 - July 2005
Verizon June 1999 - November 2002
Verizon Wireless September 1996 - June 1999
Skills
Call Centers, Management, Customer Retention, Sales, Project Management, Customer Service, Training Delivery, Telecommunications, Team Leadership, Coaching, Wireless, Building Relationships, Needs Analysis, Technical Support, Remote Management, Vendor Launch (Training), Manage Client..., Consultative Approach, Consultative Sales...
Education
University of Phoenix 2010 — 2012
Bachelor's degree, Business Management
Hillsborough Community College 2001 — 2003
Associate of Arts (AA), Mass Communication/Media Studies
Verizon Wireless November 2010 - Present
Verizon Wireless July 2006 - November 2011
Verizon Wireless January 2005 - July 2006
Verizon Wireless December 2000 - January 2005
Skills
Problem Solving, Project Management, Contract Negotiation, Wireless Solutions, M2M, CDMA, Vendor Relations, LTE, Contract Negotiations, Telecommunications, Team Building, Negotiation, B2B, Mobile, Coaching, Mobile Devices, Channel, Strategic Partnerships, Product Management, Channel Management, Telematics, Wireless, Sales, Training, Team Leadership, Mobile Technology, Competitive Analysis, Vendor Management, Direct Sales, 4G
Education
University of Phoenix 2007 — 2014
BA, Business
Building Owners & Managers Institute International
University of Phoenix
National Funding April 2014 - Present
Cox Communications October 2012 - April 2014
Comcast Cable 2012 - 2012
The Cascade Team Real Estate 2010 - 2012
AT&T Mobility 2008 - 2012
Verizon Wireless 2006 - 2008
Mobile Systems Wireless 2003 - 2006
Skills
Sales Operations, Outside Sales, Sales Management..., Operations Management, Call Centers, Employee Training, Retail Sales, Forecasting, Real Estate, Sales Presentations, Inside Sales, Direct Sales, Consultative Sales..., Hiring Personnel, CRM, Salesforce, MS Office Suite, Salesforce.com, Consultative Selling, Customer Service, Microsoft Office
Education
University of Phoenix-San Diego Campus
Bachelor of Business Administration (B.B.A.), Business Management
PMI
Certificate, Project Management
University of Phoenix-San Diego Campus
Associate's degree, Business Administration, Management and Operations
Memorial Hermann Health System March 2012 - Present
Verizon Wireless January 2011 - March 2012
United Health Care Prescription Solutions September 2008 - January 2010
Two Jinn Inc. July 2006 - January 2008
Skills
Patient Safety, Hospitals, Healthcare Management, Healthcare, Healthcare Information..., HIPAA, Revenue Cycle
Education
University of Phoenix 2014 — 2015
Associate of Arts (A.A.), Health/Health Care Administration/Management
El Camino High School 1996 — 2000
Verizon Wireless December 2014 - Present
Verizon Wireless March 2012 - December 2014
Verizon Wireless June 2009 - February 2012
Verizon Wireless January 2009 - May 2009
Skills
M2M, Wireless, 4G, CDMA, Telecommunications, Retail Sales, Business Strategy, B2B, Small Business, Medium Business, Account Management, Cellular Communications, Cold Calling, Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, IP, Integration, LTE, Leadership, MPLS, Managed Services, Mobile Devices, Mobile Technology, Quotas, Sales, Sales Operations, Sales Process, Selling, Solution Selling, Strategic Partnerships, Unified Communications, VoIP, Wireless Broadband, Management
Education
University of Phoenix 2002 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General
California Department of Corrections and Rehabilitation December 2014 - Present
Verizon Wireless December 2013 - March 2014
Comcast Cable February 2011 - November 2012
Comcast Cable March 2008 - February 2011
Apple November 2007 - January 2008
Sacramento Credit Union August 2006 - October 2007
AT&T Mobility July 2002 - September 2005
Skills
Business Analysis, Office Administration, Quality Assurance, Troubleshooting, Supervisory Experience, Performance Reviews, Collaborative Problem..., Organization &..., Strategic Planning, Motivation, Mentoring Of Staff, Change Management, Initiator, Performance Improvement, Delegate Management, Clarification, Research, Approvals, System Monitoring, Solution Implementation, Problem Solving, Auditing, Cable Modems, Networking, Management, Broadband, Customer Satisfaction, TCP/IP, VoIP, Leadership, Technical Support, Customer Retention, Telephony, Call Centers, Provisioning, Telecommunications, Routers, Customer Service, Customer Experience, IP, T1, Teamwork, Computer Hardware, Program Management, Time Management, Avaya
Education
University of Phoenix 2002 — 2010
Bachelor of Business Administration (BBA) and Finance
Verizon Wireless January 2010 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Research, Sales, Leadership, Training, Photoshop
Education
University of Phoenix
Marketing/Marketing Management, General
Verizon Wireless May 2012 - Present
Car-X Tire & Auto October 2008 - January 2012
Skills
Customer Service, Management, Microsoft Office, Sales, Project Management, Leadership, Strategic Planning, Microsoft Excel, New Business Development, Sales Management
Education
University of Phoenix 2015 — 2017
Master's degree, Project Management
University of Phoenix 2011 — 2014
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Verizon Wireless March 2014 - Present
Infinite Direct September 2012 - July 2014
Sam's Club March 2007 - February 2009
Education
University of Phoenix 2014 — 2017
Business Administration and Management, General
Wood Tobe-Coburn School 2007 — 2008
Associate's degree, Graphic Design
Emerson High school 2003 — 2007
GED
Universidad Nacional de Costa Rica June 2015 - July 2015
Verizon Wireless April 2006 - December 2014
Skills
People Skills, Reliability, Retail Sales, Customer Service, Customer Satisfaction, Teamwork, Account Management, Customer Retention, Cold Calling, Direct Sales, Sales
Education
University of Phoenix - Colorado Campus 2012 — 2014
Associate's Degree, Business Administration and Management, General
Fidelity Investments August 2015 - Present
Comcast Business February 2014 - August 2015
Carters April 2013 - September 2013
AT&T Mobility January 2011 - August 2011
ALDO Group March 2009 - February 2010
Verizon Wireless December 2006 - March 2009
Skills
Customer Service, PowerPoint, Microsoft Office, Healthcare, Cashiering, Medical Terminology, Cpr Certified, Selling, Retail Sales, Microsoft Word, Microsoft Excel, First Aid, HIPAA, Medicine, Vital Signs, Time Management, Outlook, Customer Satisfaction, Data Entry, Sales, Teamwork, Administrative..., Merchandising, Event Planning, Telecommunications, Account Management
Education
University of Phoenix 2015 — 2019
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Seacoast Career School-Manchester Campus 2012 — 2013
certificate
Moxi Works February 2012 - Present
Windermere Solutions October 2010 - March 2012
Ichthus, Inc. dba/ Thrive Community Fitness September 2008 - August 2010
Rosetta Solutions 2007 - 2008
Microsoft 2004 - 2007
Verizon Wireless 2001 - 2004
Skills
Program Management, Cross-functional Team..., Product Development, Budgeting, Business Strategy, Product Strategy, Product Management, Budgets, Management, Leadership, Strategy, Start-ups, Enterprise Software, Marketing, Team Management, Executive Management, Product Marketing, Team Leadership, Sales, Customer Service, Business Planning, Project Planning, Strategic Partnerships, SaaS, New Business Development, P&L Management, Marketing Communications, Customer Satisfaction, Professional Services, Wireless, Business Development
Education
University of Phoenix
BSIT, Networks and Telecommunications
Verizon Wireless October 2013 - Present
Verizon Wireless February 2012 - October 2013
Verizon Wireless June 2007 - October 2012
Skills
Mobile Devices, Customer Retention, Account Management, Sales, Salesforce.com, B2B, Social Media Marketing, Marketing, Customer Service, Digital Marketing, Online Marketing, Management, Sales Process, Telecommunications, Customer Satisfaction
Education
University of Phoenix 2012 — 2014
Bachelor's Degree, Business Mangement, 3.86
The Coca-Cola Company June 2013 - Present
Sprint May 2012 - April 2013
GoWireless, Inc. December 2011 - May 2012
Verizon Wireless February 1997 - June 2011
Skills
Wireless, Solution Selling, Mobile Devices, Sales Operations, Salesforce.com, Customer Retention, Account Management, Cellular Communications, Direct Sales, Sales Management, Sales Presentations, Team Building, Customer Service, Retail, Mobile Technology, Customer Experience, Coaching, Customer Satisfaction, Sales, Sales Process
Education
University of Phoenix
Business Administration, Management and Operations
CHARLESTON COUNTY July 2015 - Present
Pier 1 Imports October 2014 - November 2014
Verizon Wireless October 2013 - October 2014
Aspire LLC July 2011 - September 2012
Best Buy Mobile May 2009 - May 2012
Roper St. Francis Healthcare February 2010 - February 2012
Best Buy July 2007 - May 2009
Skills
Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Sales, Sales Management, Microsoft Word, Employee Training
Education
University of Phoenix 2013 — 2016
Bachelor's degree, Psychology
Stratford High School
Diploma, General Studies
Farmers Insurance January 2014 - January 2015
Verizon Wireless May 2007 - January 2013
Skills
Customer Retention, Solution Selling, Cold Calling, Sales Operations, Wireless, Account Management, Direct Sales, Telecommunications, Customer Experience, B2B, Customer Satisfaction, Sales Process, Insurance, Team Leadership, Sales, Customer Service
Education
University of Phoenix 2002 — 2004
Bachelor's degree, Criminal Justice/Law Enforcement Administration, 3.5
eScreen January 2015 - Present
Verizon Wireless June 2014 - January 2015
Verizon Wireless April 2013 - May 2014
Verizon Wireless October 2010 - March 2013
Verizon Wireless June 2004 - September 2010
Skills
Customer Service, Call Centers, Wireless, Customer Retention, Customer Experience, Customer Satisfaction, Sales Operations
Education
University of Phoenix 2012 — 2013
Business/ HR
State of Utah January 2014 - Present
Center for Clinical Informatics June 2010 - December 2013
Verizon Wireless 2006 - 2009
Enterprise Rent-A-Car May 2005 - August 2005
Skills
Microsoft Excel, Sales, Microsoft Office, Customer Service, Account Management, Outlook, Team Building, Call Centers, Customer Satisfaction, Salesforce.com, Quality Assurance, Public Speaking
Education
Weber State University 2012 — 2014
Master of Business Administration (MBA)
University of Phoenix 2009 — 2010
Bachelor's degree, Management
Verizon Wireless March 2010 - Present
Cricket Wireless July 2009 - March 2010
4G Wireless - Verizon Wireless August 2007 - May 2009
Skills
Wireless, Retail, Sales Operations, Sales, Inventory Management, Direct Sales, Customer Satisfaction, Merchandising, Customer Retention, Cellular Communications, Sales Management, Cold Calling
Education
University of Phoenix 2013 — 2015
hoover high school 2003 — 2006
High School Diploma
Verizon Wireless May 2013 - Present
Verizon Wireless August 2006 - April 2013
Verizon Wireless June 2003 - August 2006
Ubiquitel DBA Sprint PCS March 2001 - June 2003
Sprint Nextel March 1999 - June 2003
Voice Stream Wireless November 1997 - March 2001
Voice Stream November 1997 - March 1999
Skills
M2M, Wireless, Quotas, 4G, Cellular Communications, Customer Retention, Solution Selling, CDMA, Direct Sales, Telecommunications, Selling, Retail, Account Management, Customer Experience, Sales Operations, Strategic Partnerships, Sales, Leadership, B2B, Training, Customer Satisfaction, Merchandising, Marketing, Sales Process, Management, Cold Calling, Sales Presentations, Call Centers, Wireless Broadband, Mobile Devices, Mobile Technology, EVDO, Team Leadership, Teamwork
Education
UOP
Currently attending, Business, Management, Marketing, and Related Support Services
Centennial High School
Diploma
University of Phoenix
Current Business Degree
Kock food December 2014 - Present
Alfa Insurance January 2013 - September 2014
Verizon Wireless February 1998 - January 2013
Skills
Management, Sales Management, Sales, Sales Operations, Employee Relations, Employee Engagement, Employee Training, Marketing, Social Media Marketing
Education
University of Phoenix 2005 — 2010
Bachelor of Science (BS), Business Administration and Management, General
Glencoe High School 1986 — 1990
General, General
InsideSales.com September 2015 - Present
InsideSales.com December 2014 - Present
Level 3 Communications September 2011 - July 2014
XO Communications December 2010 - September 2011
Telesphere January 2009 - August 2010
ViaWest 2007 - 2008
Verizon Wireless March 2007 - October 2007
T-Mobile June 2002 - December 2006
Skills
Ethernet, Direct Sales, Co-location, VoIP, SIP Trunking, SaaS, Solution Selling, Cloud Computing, Managed Services, Telecommunications, MPLS, Channel, Unified Communications, Salesforce.com, Account Management, Telephony, Sales, WAN, Sales Process, Hosted Services, Strategic Partnerships, IP, Building Relationships, Relationship Management, Competitive Analysis, Wireless, Data Center, SIP, T1, Metro Ethernet, Cisco Technologies, Selling, Negotiation, PRI, Call Centers, Channel Partners, Sales Engineering, Networking, Long Distance, Private Line, Network Design, Video Conferencing, Cold Calling, Fiber Optics, LAN-WAN, Professional Services, Optical Fiber, Enterprise Software, Broadband, DWDM
Education
University of Phoenix 2007 — 2010
Lehi High School 1992 — 1995
Advantage Sales & Marketing May 2010 - Present
TOTAL WINE September 2009 - Present
Verizon Wireless March 2009 - July 2009
RJ REYNOLDS TOBACCO January 2000 - January 2008
WALGREENS DRUG COMPANY January 1989 - January 2000
Education
University of Phoenix 2003 — 2008
Arizona Department of Education
University of Phoenix
Bachelor of Science, Business Management
East Bay Works 2012 - 2012
Verizon Wireless 2007 - 2009
First Magnus 2005 - 2007
IBM 1982 - 2002
Skills
Vendor Management, B2B, Account Management, Microsoft Office, Sales Operations, Direct Sales, Solution Selling, Microsoft Excel, Sales Management, Telecommunications, Training, Sales, Program Management, Customer Service, Wireless, Team Building, Customer Satisfaction, Salesforce.com, Cloud Computing, Leadership, Business Analysis, Selling
Education
University of Phoenix 1995 — 1998
West Chester University of Pennsylvania 1980 — 1982
Business
Microsoft March 2012 - Present
Arch Telecom 2012 - March 2012
T-Mobile 2007 - 2011
Verizon Wireless 2006 - 2007
RadioShack 1997 - 2006
Skills
Merchandising, Retail, Inventory Control, Profit, Profitability, Customer Service, Retail Management, Store Management, Visual Merchandising, Multi-unit, Stores, Retail Systems, Expense Control, Hiring, Inventory Management, Telecommunications, Wireless Communications..., Wireless Broadband, Team Leadership, Employee Training, Team Building, Training, Sales Management, Customer Experience, Customer Retention, Time Management, Sales Operations, P&L Management, Budgets, Customer Satisfaction, Leadership, Management, Sales, Microsoft Office, Loss Prevention, Coaching
Education
University of Phoenix
DigitalGlobe August 2012 - Present
DigitalGlobe March 2011 - August 2012
DigitalGlobe October 2009 - March 2011
DigitalGlobe May 2009 - October 2009
BearingPoint June 2007 - May 2009
Sprint Nextel June 2007 - May 2008
Raytheon November 2003 - June 2007
Verizon Wireless January 2003 - November 2003
American Management Systems (AMS) May 1996 - October 2002
Marriott Hotels November 1989 - May 1995
Skills
System Testing, Testing, Test Planning, Quality Assurance, SDLC, Integration, Requirements Analysis, Agile Methodologies, Scrum, Unix, User Acceptance Testing, Databases, Software Documentation, PMP, Software Project..., Systems Engineering
Education
University of Phoenix 1999 — 2001
Bachelors of Science, Computer and Information Systems Security/Information Assurance
University of Phoenix 1999 — 2001
Bachelors, Information Technology
University of Phoenix Colorado Campus 1999 — 2001
BS/IS
Arvada High School 1986 — 1989
Verizon Wireless October 2010 - Present
Parks and Recreation Raymore MO 2009 - November 2011
Verizon Wireless March 2004 - September 2010
AT&T Wireless July 2000 - March 2004
Espire Communications 1999 - 2000
Cellular One 1998 - 2000
Sprint PCS 1997 - 1998
Valley Systems 1996 - 1997
Aerotek Communications 1995 - 1996
United States Navy 1990 - 1994
Skills
Switches, Wireless, CDMA, SS7, GSM, Routers, EVDO, Cellular Communications, Troubleshooting, T1, Integration, Optical Fiber, Unix, Routing, 4G, Provisioning, Networking, TCP/IP, Wireless Networking, LTE
Education
University of Phoenix 2001 — 2003
IT
Verizon Wireless September 2011 - Present
Verizon Wireless April 2003 - September 2011
Education
University of Phoenix 2010 — 2012
Associates, Business
Verizon Wireless March 2003 - Present
Self-employed July 1997 - February 2003
CellularONE 1995 - 1998
Beus Gilbert PLLC 1987 - 1995
Skills
Real Estate, Mergers & Acquisitions, Retail, Management, Portfolio Management, Leases, Property Management, Real Estate Transactions, Contract Negotiation, Investment Properties, Real Estate Development, Commercial Real Estate, Negotiation, Due Diligence, Residential Homes, Relocation, Real Estate Economics, Property, Asset Management, Investments, Strategic Planning, Lease Negotiations, Corporate Real Estate, Location Intelligence, Landlords, Dispositions
Education
University of Phoenix 2009 — 2012
Masters-Business Administration, Business, 3.64 GPA
University of Phoenix 2003 — 2007
BS-Business, Business
Intuit (Demandforce) September 2014 - Present
Dish Network 2013 - Present
Old Republic Home Protection February 2014 - August 2014
Google October 2013 - January 2014
Bank of America 2012 - 2013
Chase 2008 - 2010
Verizon Wireless 2008 - 2010
AAA Northern California, Nevada & Utah Insurance Exchange 2005 - 2007
AT&T 1998 - 2001
Skills
Music, Management, Technical Support, Troubleshooting, Customer Service, Microsoft Office, Customer Satisfaction, Leadership, Microsoft Excel, Training, Outlook, Team Leadership, Networking, Account Management, Sales, Salesforce.com
Education
University of Phoenix 2008 — 2010
Associate of Arts (AA), Information Technology-Networking, 3.2
Verizon Wireless September 2001 - Present
Expanets May 2000 - September 2001
IKON Office Solutions February 1999 - March 2000
Teleport Communications Group June 1993 - June 1998
Skills
M2M, Wireless, Telecommunications, Cellular Communications, 4G, VoIP, Mobile Devices, LTE, Mobile Technology, CDMA, Mobile Communications, Network Design, Wireless Broadband, Direct Sales, Wireless Networking, MPLS, Unified Communications, Customer Retention, WiFi, Solution Selling, Sales Process, Account Management
Education
University of Phoenix 2005 — 2010
University of Phoenix, Associate of Arts, Business Mangement
Windstream Communications August 2013 - Present
New Mexico Universal Service Fund Advisory Board January 2012 - April 2013
tw telecom, inc. (formerly Time Warner Telecom) May 2007 - April 2013
NCS (Nipps Consultative Services) September 2003 - December 2010
XO Communications (formerly Allegiance Telecom) April 2001 - September 2003
Verizon Wireless December 2000 - April 2001
CALTEL January 2000 - December 2000
XO Communications (formerly Allegiance Telecom) September 1998 - December 2000
AT&T (formerly Pacific Bell) May 1979 - September 1998
Skills
Contract Negotiation, Strategy, Sales Operations, Telecommunications, Managed Services, Telecommunications..., Wireless, VoIP, Co-location, Legislative Affairs, Regulatory Affairs, Customer Support, Policy, State Politics, Incident Handling, Marketing, Conflict Resolution, Negotiation, Strategic Planning, Competitive Analysis, Process Improvement, Public Policy, Governmental Affairs, Project Planning, Training, Unified Communications, Government, MPLS, Broadband, Telephony, Management, Ethernet, Strategic Partnerships, IP, Internet Services, WAN, SIP, Direct Sales
Education
University of Phoenix 1995 — 1997
BSBM, Business Management
Laureate International Universities April 2010 - Present
Verizon Wireless October 2007 - December 2009
Personal Communication Center March 2006 - September 2007
Clarion Hotel June 2004 - January 2006
T-Mobile February 2001 - May 2004
Skills
Telecommunications, Management, Team Leadership, Project Management, Program Management, Sales, Integration, Product Management, Strategic Planning, Business Analysis, Business Development, Market Research, Sales Motivation, Business Strategy, B2B, B2C, Business Ethics, Computer Proficiency, Consultative Selling, Business Development..., Customer Satisfaction, Financial Analysis, Retention Strategies, Sales Management, Microsoft Office
Education
University of Phoenix 2004 — 2007
Bachelors of Science Business Management, Business, Management, Marketing, and Related Support Services
Bethany College KS October 2014 - Present
Sam's Club April 2013 - September 2014
Sam's Club November 2012 - April 2013
Cells-U-More April 2010 - November 2012
Verizon Wireless February 2005 - December 2009
Skills
Customer Satisfaction, Wireless, Customer Service, Customer Support, Account Management, Retail Sales, Electronics, Member Relations, Event Management, Operations Management, New Hire Training, Hiring Personnel, Interviews, Outside Sales, Direct Sales, Call Center Development, Telecommunications, Troubleshooting, Call Center, Customer Retention
Education
University of Phoenix 2011 — 2012
Master's degree, Public Administration
University of Phoenix
Human Resources Certificate
Teachers Credit Union August 2015 - Present
Arvato Bertelsmann North America July 2014 - August 2015
Verizon Wireless May 2007 - May 2014
Verizon Wireless February 2002 - April 2007
Continental Promotion Group 1996 - 2000
Skills
Customer Service, Customer Relations, Microsoft Office, Excel, Telecommunications, Problem Solving, Word, Strategic Planning, PowerPoint, Team Building, Troubleshooting, Coaching, Access, Windows, Call Center, Process Improvement, Team Leadership, Customer Satisfaction, Wireless, Outlook, Administration, Call Centers, Microsoft Word, Customer Experience, Microsoft Excel, Customer Retention, Training, Management, Leadership, Mobile Devices, Technical Support
Education
University of Phoenix 2004 — 2007
Master of Business Administration (M.B.A.), Business, 3.8 GPA
University of Phoenix 1999 — 2003
Bachelor's Degree, Business Administration and Management, General, 3.48 GPA
Verizon Wireless August 1999 - Present
Education
University of Phoenix 2012 — 2015
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
University of Phoenix 2007 — 2012
Bachelor's degree, Business Administration and Management, General
University of Phoenix 2005 — 2007
Associate of Science (A.S.), Business Administration and Management, General
Verizon Wireless August 2014 - Present
Verizon Wireless November 2012 - Present
Verizon Wireless August 2009 - October 2012
Verizon Wireless July 2000 - August 2009
United States Marine Corps July 1996 - July 2000
Skills
Operations Management, Leadership, Strategic Planning, Project Management, Critical Thinking, Troubleshooting, CDMA, MPLS, Telecommunications, Wireless, VoIP, LTE, IP, Computer Network..., Network Design, Cellular Communications, Switches, Wireless Networking, 4G, Network Engineering, Routers, 3G, GSM
Education
University of Phoenix 2005 — 2012
BS, Business Management
Pennsylvania Air National Guard May 2013 - Present
Verizon Wireless April 2008 - May 2014
Verizon Wireless July 2006 - March 2008
Verizon Wireless July 2002 - June 2006
California Air National Guard January 1989 - January 1992
US Navy July 1980 - January 1989
Skills
Management, Call Centers, Leadership, Wireless, Telecommunications, Customer Experience, Customer Satisfaction, Customer Retention, Sales, Coaching, Employee Training, Training, Program Management, CRM, Account Management, Project Management, Training Delivery, Call Center, Budgets
Education
Univeristy of Phoenix 1994 — 1996
Bachelor of Science, Business Administration
University of Phoenix 1994 — 1996
Bachelor's Degree Business Administration, Business Administration
Time Warner Cable March 2014 - Present
FULL TIME STUDENT January 2014 - Present
Office Depot September 2013 - January 2014
Verizon Wireless February 2001 - May 2013
Skills
Telecommunications, Wireless, Call Center, CDMA, LTE, Cellular Communications, Customer Satisfaction, 4G, Customer Service, EVDO, Customer Experience, Mobile Devices, Project Management, Wireless Networking, Business Analysis, Operations Management, Inventory Management, Profit, Team Building, Solution Selling, Management, Leadership, Process Improvement, Microsoft Office, Microsoft Excel, Team Leadership
Education
University of South Carolina-Columbia 2013 — 2015
Information Technology
University of Phoenix 2008 — 2012
Accounting
Hempfield Area Sr High 1991 — 1995
Alternative Courier February 2015 - Present
ABC Wildlife June 2014 - January 2015
Career Education Corporation August 2010 - November 2012
Comcast Cable November 2007 - April 2010
Verizon Wireless August 1999 - December 2006
Skills
Customer Service, Customer Retention, Customer Satisfaction, Sales, Training, Outlook, Troubleshooting, Coaching, Microsoft Office, Account Management, Team Building, Networking, Customer Experience, Data Entry, Technical Support, Team Leadership, Microsoft Excel, Leadership, New Hire Orientations, Customer Support, Project Planning, SharePoint, Event Management
Education
University of Phoenix
Nissan October 2014 - Present
Yates Construction June 2012 - November 2014
Quality Roofing December 2011 - June 2012
Cooks Pest Control April 2009 - December 2011
Verizon Wireless March 2007 - April 2009
Skills
Windows, Microsoft Office, Customer Service, Microsoft Excel, Outlook, Team Building, Sales, Training, PowerPoint, Project Planning, Marketing, Troubleshooting, Call Centers, Inventory Management, Time Management, Management, Process Scheduler, Budgets
Education
University of Phoenix 2013 — 2015
Bachelor of Business Administration (BBA), Project Management
Shelbyville Central Highschool 1995 — 1998
Verizon Wireless June 2000 - March 2010
Unemployed Information Systems Analyst June 2000 - March 2010
Education
University of Phoenix
MS, IS
University of Phoenix
BS, BA
Verizon Wireless October 2011 - Present
Verizon Wireless February 2010 - September 2012
Verizon Wireless October 2008 - January 2010
Verizon Wireless October 2006 - October 2008
Skills
Customer Retention, Onboarding, Vendor Management, Needs Analysis, Customer Satisfaction, Sales, Sales Presentations
Education
University of Phoenix 2011 — 2011
Burges High 1989 — 1994
StoragePros May 2015 - July 2015
Emdeon August 2014 - March 2015
Xtend Healthcare, LLC April 2014 - May 2014
Accredo - An Express Scripts Company December 2013 - April 2014
Private Organization July 2012 - July 2013
Travel Agent February 2010 - September 2010
XO Communications July 2009 - September 2009
Verizon Wireless October 2005 - July 2009
T MOBILE USA February 2004 - June 2005
SHIP E INC April 2003 - February 2004
Skills
Training, Call Centers, Management, Process Improvement, Leadership, Call Center, Team Building, Customer Experience, Project Management, Customer Satisfaction, Customer Retention, Sales, Telecommunications, Workforce Management, Vendor Management, Customer Support, Team Leadership, Account Management, Technical Support, Outlook, PeopleSoft, IT Recruitment, Staffing Services, HRIS, OSHA, FMLA, Payroll, Property Management
Education
University of Phoenix 2010 — 2013
MBA, Human Resource Management
University of Phoenix 2009 — 2013
Master of Business Administration (MBA), Human Resources Management and Services
University of Phoenix 2004 — 2008
Bachelor's, Business Management
ClearEdge Power September 2013 - April 2014
ClearEdge Power November 2010 - September 2013
Verizon Wireless December 2003 - September 2010
Skills
Forecasting, SAP, Telecommunications, Cross-functional Team..., Process Improvement, Supply Chain, Analysis
Education
University of Phoenix
Master of Science, Accounting
University of Phoenix
Bachelor of Science, Accounting
Verizon Wireless July 2014 - Present
Verizon Wireless January 2013 - July 2014
Office Depot 2000 - 2006
Skills
Customer Retention, Customer Experience, Telecommunications, Customer Satisfaction, Technical Support, Call Center, Customer Service, Call Centers, Troubleshooting, Wireless
Education
California State University, Northridge
Bachelor of Science (B.S.), Business Administration and Management, General
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
Verizon Wireless April 2011 - Present
Education
University of Phoenix
Bachelor of Business Administration (BBA), Accounting
Verizon Wireless July 2012 - Present
Verizon July 2008 - June 2012
Skills
Customer Service, Management, Telecommunications, Sales, Wireless, Leadership, Team Leadership, Account Management, Mobile Devices, Team Building, Training, Customer Satisfaction, Troubleshooting, Strategic Planning, Solution Selling
Education
University of Phoenix 2000 — 2002
Accounting and Business/Management
osborn high school 1990 — 1994
NRG Energy May 2013 - October 2013
AmerisourceBergen February 2011 - November 2012
Verizon Wireless July 2005 - February 2011
Verizon Wireless September 2002 - July 2005
Skills
Customer Service, Technical Support, Team Leadership, Employee Management, Employee Training, Marketing, Microsoft Office, SAP, PeopleSoft, IEX Total View, ACSS, Avaya, Rockwell, Quality Assurance, Coaching, Training, Development Of Employees, Customer Satisfaction, Leadership, Troubleshooting, Call Centers, Cross-functional Team..., Analysis, Forecasting, Access, Performance Management, Customer Retention, Sales, Time Management, Account Management, Customer Experience
Education
Strayer University 2013 — 2015
MBA, Marketing
University of Phoenix 2008 — 2010
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 3.74
Verizon Wireless February 2014 - Present
Skills
Solution Selling, Telecommunications, Sales Process, Direct Sales, Sales Operations, Customer Retention, Sales, B2B, Wireless, Internet of Things, Cold Calling, Business Development, New Business Development, Account Management, M2M, Project Management, Major Accounts, Complex Sales, Operations Management, Analysis, Business Sales, Business Marketing..., Human Resources, Business Operations, Public Relations, Human Resource..., Sales Management
Education
University of Phoenix-Southern California Campus
Woodrow Wilson High Los Angeles
HSD
Verizon Wireless July 2013 - Present
Cricket Communications February 2010 - July 2013
Cricket Communications January 2008 - February 2010
Skills
Optimization, Network Design, CDMA, EVDO, WiFi, Capacity Planning, LTE
Education
University of Phoenix 2013 — 2013
Verizon Wireless June 2015 - Present
Verizon Wireless May 2013 - June 2015
Verizon Wireless July 2009 - May 2013
Education
University of Phoenix
Associates Degree, Human Resources Management and Services
Blue Sky Communications May 2013 - Present
ASTCA March 2009 - April 2013
Verizon Wireless October 2005 - October 2008
Skills
Sales, Customer Service, Account Management, Product Management, Project Management, Telecommunications
Education
University of Phoenix 2012 — 2014
Hot Diggity Dogs September 2013 - Present
Verizon Wireless December 2008 - September 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Management, Sales, Leadership, Training, PowerPoint, Research, Budgets, Team Building
Education
University of Phoenix 2009 — 2011
Associate's degree, Accounting
Verizon Wireless August 2007 - Present
Verizon Wireless August 2007 - Present
Skills
Mobile Devices, Telecommunications, Wireless, Account Management, TCP/IP, 3G, Solution Selling
Education
University of Phoenix 2012 — 2014
Associate's degree, Computer Systems Networking and Telecommunications