Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Verizon Wireless Employees
Verizon Wireless September 2014 - Present
Dell December 2012 - February 2014
CDW November 2011 - December 2012
IBM November 2010 - November 2011
Dell May 2008 - December 2010
Dell September 2004 - May 2008
Dell May 2003 - September 2004
Skills
Storage Virtualization, Datacenter Design, Organizational Agility, Data Center, Solution Selling, Sales Engineering, Virtualization, Disaster Recovery, NAS, Channel Partners, Storage, Enterprise Software, Pre-sales, Salesforce.com, Storage Area Networks, Storage Solutions, iSCSI, Management, Partner Management, Direct Sales, Sales, Integration, SAN
Education
University of Phoenix 2010 — 2012
MBA, Business Administration
zulily January 2015 - September 2015
Boeing June 2011 - December 2014
Verizon Wireless January 2008 - June 2011
Skills
Contract Negotiation, Leadership, Team Leadership, Customer Service, Microsoft Office, Team Building, Negotiation, Sales, Microsoft Excel, Strategic Planning, Account Management, PowerPoint, Strategy, Supply Chain
Education
University of Phoenix 2008 — 2011
Masters, Business Administration and Management, General
Winthrop University 2003 — 2007
Bachelors
Verizon Wireless March 2013 - Present
Verizon Wireless 2011 - March 2013
Verizon Wireless 2004 - 2011
Cricket Communications 2001 - 2004
T-Mobile 1998 - 2001
Skills
Wireless, Telecommunications, Sales Management, Direct Sales, Sales, Cellular Communications, Account Management, Sales Operations, Solution Selling, Customer Satisfaction, 4G, Mobile Devices, Retail, Sales Process, Cold Calling, Marketing, CRM, Management, Forecasting, Training, Customer Experience, B2B, Salesforce.com, Sales Presentations, Mobile Technology, Unified Communications, LTE, Strategic Planning, Customer Retention, Team Leadership, Leadership, Customer Service, M2M, Team Building, Strategic Partnerships, Managed Services, Negotiation, VoIP, Product Marketing, Product Management, New Business Development, Cross-functional Team...
Education
University of Phoenix
Bachelor of Science (B.S.), Management
Verizon Wireless January 2013 - Present
Verizon Wireless January 2009 - December 2012
Verizon Wireless June 2001 - December 2008
Skills
Account Management, Customer Retention, Customer Satisfaction, Direct Sales, Mobile Devices, Public Speaking, Sales, Sales Management, Sales Operations, Sales Process, Solution Selling, Telecommunications, Wireless, Call Centers, Customer Experience
Education
Gonzaga University 2014 — 2017
Master's of Organizational Leadership
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Business Management
Comcast Business March 2015 - Present
Hi-Tech Applied Solutions August 2014 - March 2015
Verizon Wireless October 2006 - August 2014
Verizon Wireless October 2006 - August 2014
Verizon Wireless October 2006 - August 2014
CPD Wireless January 2006 - October 2006
Allwireless September 2005 - January 2006
Skills
Sales, CDMA, Telecommunications, Customer Retention, Mobile Devices, Wireless, Smartphones, Cellular Communications, Customer Experience, EVDO, Sales Management, Call Centers, Direct Sales, Solution Selling, Technology, IT Solutions, Retail, Customer Satisfaction, Management, Distribution Management, Product Development, Marketing, New Business Development, B2B Marketing Strategy, Account Management, Customer Service, Sales Process
Education
University of Phoenix 2012 — 2014
Associate of Science (A.S.), Information Technology
University of Phoenix 2012 — 2014
Information Technology
Verizon Wireless January 2013 - Present
Verizon Wireless December 2008 - January 2013
Verizon Wireless April 2007 - December 2008
Verizon Wireless June 2005 - April 2007
Skills
Telecommunications, Wireless, Customer Retention, Call Centers, Direct Sales, Customer Satisfaction, Sales Operations, Solution Selling, Sales, Customer Experience, Account Management, Sales Management, Sales Process, Cold Calling, Mobile Devices, Managed Services, Unified Communications, VoIP, Cellular Communications, Interviews, Hiring
Education
University of Phoenix 2004 — 2006
Master of Arts, Organizational Behavior
University of South Florida
Bachelor of Arts (B.A.), Criminology
Sikich January 2015 - Present
Time Warner Cable Business Class January 2014 - January 2015
TDS Telecommunications Corp. October 2013 - January 2014
DIRECTV January 2012 - September 2013
Verizon Wireless April 2007 - January 2012
Alltel Wireless April 2004 - April 2007
Skills
Sales, Direct Sales, Sales Management, Cold Calling, Sales Operations, New Business Development, Telecommunications, Marketing, Wireless, Solution Selling, Cross-functional Team..., Strategic Planning, Account Management, Competitive Analysis, Negotiation, Consumer Electronics, Strategic Partnerships, Retail Management, Consumer Behavior, Data Analysis, Indirect Channel Sales, Major Accounts, National Accounts, Information Security, PCI DSS, HIPAA, Penetration Testing, Standards Compliance, Computer Forensics
Education
University of Phoenix 2010 — 2014
Master of Information Systems, Information Systems, GPA 3.95/4.00
University of Phoenix 2006 — 2009
Bachelor of Applied Science (BSIT), Cum Laude, Information Security/IT
Youngstown State University 2001 — 2005
Associate of Applied Science (AAS), Criminal Justice/Law Enforcement, GPA 3.45/4.00
Niles McKinley High School 1997 — 2001
High School Diploma
Verizon Wireless November 2012 - Present
ViSalus March 2013 - Present
Pivotal Fitness 2011 - 2013
Skills
Time Management, Customer Service, Team Building, Wellness, Microsoft Word, Public Speaking, Marketing
Education
University of Phoenix 2013 — 2015
Bachelor of Business Administration (BBA), Finance and Financial Management Services
University of Phoenix 2011 — 2013
Associate of Science (AS), Hospitality Administration/Management
Fairfield Central
NECAM August 2012 - Present
Infovision 2012 - 2013
NEC Corporate America April 2012 - August 2012
PepsiCo May 2010 - April 2012
Verizon Wireless January 2009 - December 2009
Alltel Wireless May 1998 - December 2008
Skills
Visio, SDLC, Requirements Analysis, Business Analysis, Telecommunications, Project Management, Business Intelligence, Data Warehousing, Process Improvement, Software Documentation, Vendor Management, Access, MS Project, Business Objects, Requirements Gathering, Cross-functional Team..., Call Center, Analysis, SQL, Troubleshooting, Unix, Testing, Management, Business Process, Quality Assurance
Education
University of Phoenix 2011 — 2012
Certificate, Graduate- Human Resource Management, 3.53
University of Phoenix 2006 — 2011
BSBA, Business Administration
National Education Center of Technology 1992 — 1994
AAS, Business Technology
Verizon Wireless May 2015 - Present
Verizon May 2014 - April 2015
Verizon Wireless May 2013 - May 2014
Verizon Wireless July 2011 - May 2013
Verizon Wireless (Worldwide Wireless) 2007 - 2011
CVS Pharmacy 1998 - 2008
Skills
Telecommunications, Wireless, CDMA, Call Center, LTE, 4G, Mobile Devices, Customer Service, 3G, Customer Retention, Customer Satisfaction, Customer Experience, Cellular Communications, VoIP, Team Leadership, Direct Sales, Microsoft Office, Account Management, Team Management, Mobile Communications, Team Building, Sales Operations, Sales, B2B, Retail, Time Management, Training, Retail Sales, Inventory Management, Management, Quotas, Mobile Technology, Wireless Networking, Coaching, Wireless Broadband, Microsoft Excel, M2M, Solution Selling, Call Centers, Leadership, Sales Management, Networking, Sales Presentations, Cross-functional Team..., Sales Process, Cold Calling
Education
University of Phoenix 2014 — 2015
Bachelor in Business Science, Human Resources Management and Services, B+
University of Phoenix 2007 — 2012
Associate's degree, Business/Commerce, General
University of Phoenix 2007 — 2012
Certificate, Human Resources Management/Personnel Administration, General, A
Fidelity Investments July 2007 - Present
Fidelity Investments July 2011 - September 2012
Fidelity Investments November 2009 - August 2011
Avnet Electronics January 2000 - January 2007
Century 21 Helen Ekrut Realtors January 2000 - January 2007
Avnet Electronics January 2000 - January 2007
Century 21 Helen Ekrut Realtors January 2000 - January 2007
GTE Wireless/Verizon Wireless September 1999 - November 2000
Verizon Wireless October 1995 - November 2000
Verizon Wireless August 1997 - September 1999
Education
University of Phoenix 2007 — 2013
Master of Business Administration (M.B.A.), University of Phoenix
University of Phoenix 2007 — 2011
Bachelor of Science (B.S.), Business Administration and Management, General
North Texas School of Real Estate 2004 — 2005
License, Real Estate
Verizon Wireless June 2014 - Present
Verizon Wireless September 2010 - Present
Verizon Wireless September 2010 - Present
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Retention, Wireless, Telecommunications, Troubleshooting, Team Leadership, Sales, Account Management, Outlook, Customer Experience, Microsoft Office, Leadership, Public Speaking, Employee Training, Team Building, Networking
Education
University of Phoenix-Sacramento Valley Campus 2011 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Roger Williams University 2006 — 2010
Bachelor of Science (B.S.), Biology, Psychology, Business, 3.0
University of Phoenix
Master of Business Administration (M.B.A.)
Verizon Wireless May 2014 - Present
Lightower April 2013 - May 2014
Sidera Networks September 2009 - April 2013
AT&T April 2009 - September 2009
Verizon January 2004 - November 2008
Verizon 2000 - 2004
Verizon 1999 - 2000
Verizon 1997 - 1999
Skills
Cisco Switches 7613,..., TCP/IP, DHCP, DNS,..., WANs, GigE, Fast..., Windows 7, VISTA, XP,..., AutoCAD..., MS Office, LNI SmallWorld, A+, Installation,Configurati..., Diagnosing and..., Circuit Design..., Infinera, Ciena Core..., Ethernet, Cisco Technologies, Microsoft Office, Troubleshooting, Switches, MPLS, Software Installation, T1, DWDM, Windows 7, WAN, SDH, Telecommunications, Call Centers, Fiber Optics, TCP/IP, Testing, Wireless, Provisioning, Networking, Routers, Network Design, Computer Network..., Network Engineering
Education
AVTechnical Institute 2009 — 2009
CCNA Course, CCNA Cisco Routing/Switching/Internetworking
University of Phoenix 2002 — 2005
Associates, General Studies / Information Technology
New Horizons Computer Learning Center 2001 — 2001
A+ Certification, A+ Hardware / A+ Software/Operating systems
Piscataway Vo-Tech 1990 — 1993
High School Diploma, Mechanical Drafting and Mechanical Drafting CAD/CADD
Verizon Wireless March 2004 - Present
Verizon Wireless November 2005 - June 2011
Verizon Wireless March 2004 - October 2005
The Home Depot October 2001 - September 2003
AirTouch Cellular 1991 - 2001
Skills
Wireless, Call Center, Customer Retention, Workforce Management, Customer Experience, Call Centers, Vendor Management, Direct Sales, Telecommunications, Training Delivery, Coaching, Performance Management, Account Management, Process Improvement, Training, Recruiting, Customer Satisfaction, Team Leadership, Mobile Devices, Leadership, Employee Training, Employee Relations, Team Building, Program Management, Project Management, Cross-functional Team..., Leadership Development, Management, Sales, Sales Operations, Employee Engagement, Customer Service, Solution Selling, Change Management
Education
University of Phoenix 2000 — 2003
Bachelor of Science, Business Management
Cookie Lee Jewelry August 2012 - Present
Santa Ana Unified School District November 2011 - June 2013
AT&T Mobility August 2007 - August 2011
Interval House January 2006 - July 2007
Verizon Wireless November 2004 - January 2006
Skills
Data Entry, Customer Service, Outlook, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Access, Teamwork, Administrative...
Education
University of Phoenix 2011 — 2013
Master's, Secondary Education
University of Phoenix 2009 — 2011
Bachelor's, Accounting
Comcast Cable June 2014 - Present
Delta Dental of Michigan July 2012 - June 2014
Robinson Realty & Management Group April 2012 - July 2013
Verizon Wireless September 2010 - June 2012
Verizon Wireless January 2001 - September 2010
Skills
Call Center, Wireless, Telecommunications, Customer Experience, Customer Retention, Cellular Communications, Mobile Technology, Customer Satisfaction, Mobile Devices, Blackberry, Workforce Management, SMS, Vendor Management, Brand Loyalty, Technical Support, Coaching, Call Centers, Training, VoIP, Sales Operations, Salesforce.com, Leadership, Customer Service, Troubleshooting, Sales, IP, Recruiting, Sales Process, 4G, Process Improvement, Networking, Team Leadership, Employee Training, Solution Selling, Project Management, Team Building, Account Management, Cold Calling
Education
University of Phoenix
Lanyon December 2014 - Present
Verizon Wireless May 2007 - Present
Flextronics October 2005 - May 2007
EBC Computers March 2003 - October 2005
Skills
Customer Engagement, Project Management, Technical Training, Wireless, Windows Phone, Training, Leadership, Call Centers, Android, Technology, Technical Support, Solution Selling, Sales, Performance Management, Customer Retention
Education
University of Phoenix 2007 — 2009
Associates of Science, Business
Kelsey-Seybold Clinic February 2015 - Present
Verizon Wireless April 2007 - August 2012
Skills
Technical Support, Mobile Devices, Mobile Communications, Mobile Technology, Customer Service, Supervisory Skills, Android, Blackberry, Troubleshooting, Testing, iPhone, Help Desk Support, Laptops, Windows, iOS, Call Centers, Customer Experience, Customer Satisfaction, Team Building
Education
University of Phoenix
Customer Service Support/Call Center/Teleservice Operation
Verizon Wireless May 2013 - Present
Verizon Wireless August 2012 - May 2013
Verizon Wireless October 2010 - August 2012
Verizon Wireless June 2007 - October 2010
Verizon Wireless May 2005 - June 2007
Verizon Wireless February 2005 - May 2005
Verizon Wireless June 2003 - February 2005
Verizon Wireless October 2001 - June 2003
Skills
Store Management, Customer Experience, Customer Service, Sales Management, Call Centers, Sales Operations, Customer Retention, Solution Selling, Account Management, Team Leadership, Mobile Devices, Sales Process, Team Building, Wireless
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
Verizon Wireless April 2011 - Present
Verizon Wireless May 2005 - August 2008
Verzon Wireless January 1995 - April 2005
US Navy January 1990 - March 1992
Skills
Telecommunications, Call Centers, Wireless, Customer Experience, Customer Retention, Vendor Management, Account Management, Mobile Devices, Customer Satisfaction, Sales Operations, VoIP, Cross-functional Team..., Team Leadership, B2B, Management
Education
University of Phoenix 2014 — 2017
Bachelor's Degree, Business Finance
Verizon Wireless March 2011 - Present
Bose Corporation December 2000 - January 2007
International Billing Systems June 1997 - January 2001
Skills
Telecommunications, Training, Team Building, Coaching, Wireless, Customer Service, Call Centers, Team Leadership, Mobile Devices, Project Management, Training Delivery, Microsoft Office, Employee Training, Customer Experience, Customer Retention, Retail, Customer Satisfaction, Leadership, Sales, Direct Sales, Account Management, Performance Management, Sales Process
Education
University of Phoenix 2013 — 2016
Bachelor of Arts (BA), Psychology
River City High School 1991 — 1994
Diploma, Electronics
Staples August 2015 - Present
FTS USA June 2013 - June 2015
Staffmark January 2012 - March 2012
Bank of America May 2011 - January 2012
Panache Salon for Beauty2008 - 2010 May 2008 - November 2010
Verizon Wireless June 2002 - August 2007
Skills
Call Center, Customer Service, Human Resources, Outlook, Coaching, Supervising, Training, Benefits Administration, Data Entry, Analysis, Interviews, Call Centers, Negotiation, Customer Retention, Hiring, Recruiting, Time Management, Employee Training, Management
Education
University of Phoenix 2012 — 2014
Bachelor of Arts (B.A.), Human Resources Management and Services
University of Phoenix Axia Online College 2010 — 2012
Associates of Arts, Business Management/ Human Resources
Dudley Beauty College Chicago 2007 — 2008
Diploma/ Cosmetology License, Cosmetology/Cosmetologist, General
Rezin Orr Community AcademyChicago 1986 — 1989
Diploma, General Business
Crown Castle March 2014 - Present
Crown Castle September 2012 - March 2014
OMNI Home Care March 2011 - November 2011
Verizon Wireless March 2010 - February 2011
URS Corporation June 2008 - April 2009
Marriott Vacation Club International March 2000 - April 2008
Skills
Project Management, Expense Reports, Microsoft Applications, PeopleSoft, Office Management, Events Coordination, Cellular Communications, ADP Payroll, Accounting, Accounts..., Positouch, Documentum, Outlook, Building Permits, Citrix, Soneto, Home Health Agencies, Visio, MortgageServe, Administrative..., Roadway Construction, Roadway Take Offs, Accounts Payable, Management, Wireless, Telecommunications, Customer Service, Vendor Management, GSM, Budgets, Contract Negotiation, UMTS
Education
University of Phoenix 2002 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2002 — 2010
Bachelor's degree, Hospitality Administration/Management
Verizon Wireless March 2008 - Present
Walmart February 2005 - February 2008
Education
University of Phoenix 2008 — 2010
masters of science, Psychology
Washington & Jefferson College 2003 — 2007
Bachelor of Arts (BA), English Language and Literature/Letters.
3:23 Technologies January 2013 - Present
Verizon Wireless December 2013 - Present
Church Unlimited September 2014 - Present
Bay Area Fellowship January 2011 - September 2014
Verizon Wireless June 2004 - December 2013
Verizon Wireless June 2001 - June 2004
US Army May 1997 - May 2001
Skills
Telecommunications, Microsoft Office, Computer Hardware, Audio Visual Design, Telecommunications..., Management, Project Management, Computer Science, Computer Repair, Computer Security, Security Clearance, Information Security, Information Systems, Information Technology, Electronics, MIS, Cellular Communications, Customer Service, Consulting, Sales, Leadership, Software Installation, Strategic Planning, Public Speaking, Networking, Wireless, Team Building, Training
Education
University of Phoenix 2010 — 2013
Master's degree, Management Information Systems, General
University of Phoenix 2007 — 2009
Bachelor's degree, Management Information Systems, General
University of Phoenix 2004 — 2007
Associate's degree, Business Management
Verizon Wireless December 2013 - Present
Skills
Microsoft Excel, Advertising, Customer Service, Marketing, Microsoft Office, Sales, Penmanship, Internet Sales, Website Development, Customer Retention, Long-term Customer..., Inventory Management, Public Relations, Administrative Work, Computer Proficiency, PowerPoint, AutoCAD, ADP Software, Reviews, Referrals, Appointment Scheduling, Great Personality, Driving Results, Contract Negotiation, Negotiation, Marketing Communications, Online Marketing, Management, Team Leadership, Customer Satisfaction, Marketing Strategy, Online Advertising, Sales Management, Email Marketing, Team Building, New Business Development, Business Development, Event Planning, CRM, Marketing Management, Digital Marketing, Automotive, Social Networking, Mobile Marketing, Facebook, Event Management, SEO, Blogging, Google Adwords, Product Marketing
Education
University of Phoenix 2012 — 2013
Bachelor of Business Administration (BBA), Marketing
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Hospitality, Tourism and Travel
BendBroadband August 2013 - Present
BendBroadband March 2013 - August 2013
BendBroadband April 2012 - March 2013
BendBroadband July 2011 - April 2012
Verizon Wireless June 2004 - July 2011
Skills
Customer Satisfaction, Wireless, Call Center, Telecommunications, VoIP, Team Building, Solution Selling, Process Improvement, Project Management, Employee Relations, Marketing Strategy, Call Centers, Team Leadership, Business Development, Competitive Analysis, Management
Education
University of Phoenix 2008 — 2014
Psychology
Verizon Wireless May 2012 - Present
Skills
Mobile Applications, Team Management, Change Management, Mobile Data, Time Management, Wireless, Consultative Selling, Solution Selling, Telecommunications, Direct Sales, GPS, Change Leadership, Blackberry, Transportation, Manufacturing, Contract Negotiations, Team Building, Professional Services, Mobile, Mobile Technology, Channel, Vendor Management, Mobile Devices, Contract Negotiation, Enterprise Software, Networking, Sales Process, Leadership, B2B, SaaS, Management, Selling, Sales, CRM, Sales Operations, Training, Pre-sales, Project Management, M2M, Unified Communications, Managed Services, Channel Partners, 4G, Cellular Communications, VoIP, Strategic Partnerships, Mobile Communications, MPLS, CDMA, Cloud Computing
Education
University of Phoenix 2001 — 2003
University of Wisconsin-Waukesha 1988 — 1989
MHS 1984 — 1987
Pronto Forms Corporation June 2013 - Present
Verizon Wireless October 2006 - June 2013
AT&T September 1996 - October 2006
Skills
Sales Management, Telecommunications, Direct Sales, SaaS, Solution Selling, Strategic Partnerships, Wireless, Account Management, Sales Process, Managed Services, Retail, B2B, Channel Partners, Sales, Sales Operations
Education
University of Phoenix
Bachelor's Degree, Business Administration and Management, General
TSL Marketing January 2014 - Present
TSL Marketing April 2013 - Present
Staples 2011 - 2013
Verizon Wireless 2008 - 2010
Skills
Direct Sales, Account Management, Customer Service, Cold Calling, Sales Process, Sales, Customer Retention, Salesforce.com, Solution Selling, B2B, Selling, Sales Management, Sales Operations, Customer Satisfaction, Marketing Strategy, Lead Generation, CRM, New Business Development, Email Marketing, Business Development, Customer Experience, Telecommunications, Marketing, Training, Market Research, Coaching, Team Leadership
Education
University of Phoenix-Maryland Campus 2012 — 2014
Bachelor of Science, Business Management
National Aeronautics and Space Administration 2013 — 2013
NASA Certified Facilitator of Afterschool Universe Program, Child Care and Support Services Management
Wilde Lake High School
Henry Day Ford May 2014 - Present
Verizon Wireless November 2007 - May 2014
Caring souls August 2006 - December 2010
Verizon Wireless November 2005 - November 2007
Express Employment October 2004 - November 2005
Avalon Healthcare July 2002 - October 2004
De'Ja'Vu Fine Dining November 1998 - July 2002
Skills
Customer Service, Strategic Planning, Microsoft Office, Public Speaking, Team Building, Coaching, Social Media, Microsoft Excel, Project Management, Marketing Strategy, Change Management, Event Planning, Marketing, Microsoft Word, New Business Development, Budgets, Research, Treatment, Wellness, Public Relations, Employee Relations, Leadership, Management
Education
Southern New Hampshire University 2012 — 2013
Masters of Organizational Psychology, Industrial and Organizational Psychology
University of Phoenix 2009 — 2012
Bachelors of Business Science, Human Resources Management and Services, 3.5 GPA
Utah State University 2000 — 2001
Associates of science, Psychology
Fresenius Medical Care July 2013 - May 2014
Renal Advantage Inc. December 2012 - July 2013
Verizon Wireless September 2012 - December 2012
Regions Financial Corporation June 2012 - September 2012
Regions Financial Corporation December 2008 - October 2011
Metro Nashville Public Schools February 2008 - December 2008
Metro Nashville Public Schools September 2006 - February 2008
Skills
Outstanding Customer..., Customer Service, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, Public Speaking, Sales, Management, Teamwork, Coaching, Event Planning, Inventory Management, Process Scheduler, Retail, Project Planning, Data Entry
Education
Lipscomb University 2011 — 2012
Masters, Healthcare Informatics
University of Phoenix 2007 — 2011
Business Management, Business Management
TXU Energy April 2015 - Present
UnitedHealth Group November 2012 - Present
UnitedHealth Group November 2012 - February 2015
Reliant Energy January 2006 - January 2012
Travelers January 2004 - January 2006
Verizon Wireless January 1998 - January 2004
Skills
Microsoft Office, Troubleshooting, Smart Grid, Call Center, Customer Service, Customer Satisfaction, Customer Retention, Cross-functional Team..., Energy Markets, Access, Customer Experience, Customer Acquisition, Energy Efficiency, Energy Conservation, CRM, SAP, Administrative..., Office Administration, Procurement, Technical Support, Employee Training, Liaison
Education
University of Phoenix 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
University of Phoenix 2007 — 2009
Associate of Arts (AA), Business
Tierra Sol Ceramic Tile October 2012 - Present
M S International, Inc. April 2012 - October 2012
Bedrosian's Tile and Stone February 2003 - April 2012
FLOORCRAFT October 2001 - September 2002
Verizon Wireless July 2000 - September 2001
Skills
Sales, Customer Service, Purchasing, Inventory Management, Account Management, Pricing
Education
University of Phoenix 2008 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Bernalillo County October 2012 - Present
Verizon Wireless 2008 - 2011
Education
University of Phoenix 2009 — 2014
Bachelor’s Degree, BS in Business/Human Resources
Elgen Manufacturing Company, INC January 2014 - Present
Verizon Wireless December 2006 - January 2012
Skills
Sales Management, Human Resources, Marketing Communications, Social Media Strategist, Cigars, Direct Sales, Managerial, Retail, Sales, Account Management, Sales Operations, B2B, Marketing, Sales Process, Leadership, CRM, Forecasting, Customer Service
Education
University of Phoenix 2010 — 2013
Bachelor's degree, International Business, 3.0
Credit Acceptance October 2012 - Present
Verizon Wireless April 2010 - June 2012
Verizon Wireless September 2008 - April 2010
Verizon Wireless June 2005 - September 2008
Skills
Customer Service, Management, Process Improvement, SDLC, Leadership, Banking, Sales, Finance, Team Building, Loans
Education
University of Phoenix
Verizon Wireless May 2013 - Present
Verizon Wireless April 2009 - April 2013
Best Buy 1996 - 2002
Skills
Sales, Sales Management, Retail, Sales Operations, Merchandising, Account Management, Loss Prevention, Inventory Management, Customer Service, Store Management, Driving Results, Visual Merchandising, Profit, Quotas, Call Center, Team Building, Team Leadership, Direct Sales
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Business Administration/Human Resources, Current GPA is 3.65
University of Phoenix 2010 — 2013
Associate of Arts (A.A.), Business Administration and Management, General, A
Verizon Wireless September 2012 - Present
Verizon Wireless July 2011 - August 2012
Verizon Wireless March 2010 - June 2011
Verizon Wireless November 2007 - February 2010
Verizon Wireless September 2006 - October 2007
Verizon Wireless March 2004 - August 2006
Skills
M2M, Cellular Communications, Wireless Networking, Tablets, Wireless Broadband, Sales Management, Project Management, Account Management, Retail Sales, New Business Development, Public Speaking, Adobe Creative Suite, Microsoft Office, Direct Sales
Education
Westwood College-Denver North 2008 — 2011
Bachelor of Arts (B.A.), Design and Visual Communications, General
University of Phoenix
Bachelor's Degree, Project Management
Halliburton Energy Svc August 2014 - Present
Verizon Wireless July 2013 - August 2014
AT&T 2008 - 2013
Skills
Customer Service, Call Centers, Team Leadership, Management, Direct Sales, Microsoft Office, VoIP, Telecommunications, Troubleshooting, Managed Services
Education
University of Phoenix 2009 — 2011
Bachelor's degree, Marketing
U.S. Department of Veterans Affairs July 2015 - Present
Verizon Wireless September 2010 - July 2015
United States Army National Guard May 2009 - April 2012
United States Army National Guard June 2007 - April 2009
United States Army National Guard April 2002 - May 2007
Skills
Telecommunications, Solution Selling, Wireless, Mobile Devices, IP, VoIP, Cellular Communications, Direct Sales, Microsoft Office
Education
University of Phoenix 2012 — 2016
Bachelor's degree, Business Administration and Management, General
Verizon Wireless March 2014 - August 2015
MAXIMUS January 2014 - March 2014
Damsel in Defense May 2013 - August 2013
The AIM Companies September 2011 - May 2013
Qwest Communications October 2009 - September 2011
T-Mobile July 2005 - August 2009
Micron Technology January 2000 - September 2004
Skills
Call Centers, Customer Satisfaction, Customer Retention, Process Improvement, Sales, Project Management, Management, Project Planning, Risk Management, Customer Service..., Call Center Development, Call center start-up, Human Resources, Customer Engagement, Training, Employee Training, One On One, Focus Groups, Group Work, Group Training, Human Resource..., Human Rights, Microsoft Project, Software Project..., Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Business Development, Leadership Development, Staff Development, Organizational..., Program Development, Curriculum Development
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS) Business Management, Project Management and Human Resources Management
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Business/Business Management, 3.74
Verizon Wireless July 2010 - Present
Skills
Customer Experience, Telecommunications, Wireless, Mobile Devices, Time Management, VoIP, Sales, Management, Team Leadership, Call Centers, Account Management, Private Networks
Education
University of Phoenix
Masters Information Systems
Samsung Experience Shop July 2014 - Present
We Are Wireless March 2014 - December 2014
T-Mobile May 2009 - September 2013
Verizon Wireless August 2004 - March 2009
Sprint Nextel August 2003 - July 2004
Skills
Customer Service, Sales, Sales Management, Information Technology, Management, Telecommunications, Customer Retention, Direct Sales, Customer Experience, Leadership, Sales Operations, Training, Customer Satisfaction, Networking, Cold Calling
Education
University of Phoenix 2009 — 2011
Information Technology, Computer Software Engineering
Lincoln High School 1988 — 1992
Diploma, Mathematics
The Hartford Financial Group April 2002 - Present
Verizon Wireless March 1993 - June 2001
Skills
Insurance, Reinsurance, Property & Casualty..., Underwriting, Claim, Small Business, General Insurance, Commercial Insurance, Casualty, Brokers, Customer Service
Education
University of Phoenix 2009 — 2011
Information Technology
University of Technology - JA 1975 — 1979
VF Corporation July 2013 - Present
Verizon Wireless October 2005 - August 2006
Verizon Wireless 2001 - September 2005
Skills
Sales, Sales Management, Sales Operations, Direct Sales, Customer Service, Exceeding Quotas, Quota Management, Hiring Employees, Outside Sales, Cold Calling, Inventory Management, Employee Training, Development Of Employees, Cash Flow, Terminations, Human Resources, Call Centers, Retail Sales, Customer Retention
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), Business Communications
Verizon Wireless November 2013 - Present
TSL Marketing May 2013 - Present
MTT lawncare 1999 - 2013
Skills
Technical Skills..., Direct Sales, Guerrilla..., Business Development, Lead Generation, Salesforce.com, B2B, Business Intelligence, CRM, Cold Calling, Customer Retention, Direct Sales, Leadership, Management, Marketing, Sales, Sales Management, Sales Process, Solution Selling, Strategic Partnerships, Training, Customer Service, Sales Operations
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Project Management, Graduate Student
Georgeotown College 2008 — 2013
Bachelor of Arts (BA), Art History
Riverdale Baptist Highschool
Verizon Wireless January 2009 - Present
Chase Bank April 2005 - January 2009
Bank One (Chase Bank) June 2001 - April 2005
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Lotus Notes, Banking, Customer Service, Call Center, Community Outreach, Data Entry
Education
University of Phoenix 2009 — 2014
Associate's Degree (currently attending for Associate's Degree), Human Resources
Time Warner Cable November 2013 - Present
Sprint Nextel October 2011 - November 2013
Brock and Scott 2010 - 2011
Verizon Wireless March 2005 - June 2010
Verizon Wireless 1999 - 2010
Skills
Wireless, Wireless Voice, Telecommunications, Call Center, EVDO, CDMA, 4G, Mobile Communications, Management, Customer Satisfaction, Technical Support, Ethernet, Interviews, T1, DSL, Training, RF, Call Centers, GSM, Computer Network..., Customer Retention, VoIP, Account Management, Managed Services, Optical Fiber, Microwave, Wireless Networking, Team Building, Mobile Devices, Mobile Technology, IP, Troubleshooting, Networking, Team Leadership, Unified Communications, Telephony, M2M, LTE, Software Documentation, Customer Service, Customer Experience, Cellular Communications, Broadband
Education
University of Phoenix 2007 — 2012
Bachelors of Science, Human Service Management
University of Phoenix 2007 — 2012
Associate of Science (A.S.), Human Service Management
Ingram Industries June 2014 - Present
Ingram Industries June 2012 - June 2014
HCA Physician Services March 2011 - May 2012
Hemophilia Health Services (HHS) July 2007 - December 2010
Verizon Wireless August 2006 - July 2007
Caremark October 2005 - August 2006
CitiFinancial/Washington mutual finance March 2003 - October 2005
Dana EMD June 1993 - December 2002
Skills
Sales, Training, Leadership, Project Management, Team Building, Customer Service, Invoicing, Coaching, Teamwork, Process Improvement, Employee Relations, Recruiting, Customer Satisfaction, Management, Insurance, Payroll, Accounting, Microsoft Excel, Human Resources, Outlook, Operations Management, Account Management, Account Reconciliation, Performance Management, Strategic Planning, Software Documentation, Employee Benefits, Benefits Administration, PowerPoint, Accounts Receivable, Time Management, Microsoft Word, Call Centers, Microsoft Office, Budgets, Access, Data Entry, Office Management, PeopleSoft, Healthcare, HIPAA
Education
University of Phoenix 2007 — 2009
MBA, Business Administration
University of Phoenix 2005 — 2009
BS Degree, Business Management
University of Phoenix 2004 — 2009
MBA Degree, Business Administration
Verizon March 2015 - Present
Verizon Wireless November 2013 - March 2015
Verizon Wireless May 2012 - November 2013
Verizon Wireless October 2011 - May 2012
Verizon Wireless November 2010 - October 2011
Verizon Wireless February 2010 - November 2010
Verizon Wireless January 2008 - February 2010
Verizon Wireless August 2005 - January 2008
Radio Shack March 2005 - August 2005
Sprint PCS June 2000 - March 2005
Skills
Innovative Thinking, Critical Thinking, Wireless, A+ Certified, Microsoft Office, Phone Skills, iPhone, Android, Government Relations, Mobile Communications, Mobile Technology, Customer Relations, Customer Acquisition, Femtocell, Call Routing, Routing Protocols, TCP/IP, Networking, Customer Experience, Troubleshooting, Customer Service, Cellular Communications, Management, Telephone Skills, Telecommunications, Customer Satisfaction, Solution Selling, VoIP, LAN-WAN, Wireless Networking, Training, 4G, Technical Support, Switches, MPLS, SS7, SIP, LTE, Unified Communications, WAN, GSM
Education
University of Phoenix 2003 — 2008
2003 to 2008Bachelor of Science, Business Management
Hemet High School 1994 — 1998
High School Diploma
Verizon Wireless September 2007 - Present
MobiPCS, Honolulu Hawaii 2006 - 2007
Comarco Wireless Technologies / Ascom 1994 - 2006
Commarco Wireless Technologies /Ascom 1994 - 2006
Skills
Wireless, GSM, RF, Cellular Communications, UMTS, MapInfo, CDMA, GPRS, LTE, Telecommunications, WCDMA, EVDO, Optimization, Edge, 4G, CDMA2000, 3G, WiMAX, QoS, Mobile Communications, M2M, Microwave, Mobile Technology, Mobile Devices, Wireless Networking, Wireless Broadband, IP, WiFi, VoIP, RAN, Network Design, Ethernet
Education
Qualcomm University
Certifications, 4G/LTE
University of Phoenix
Bachelor of Science in Business Management
Verizon Wireless July 2012 - Present
Verizon Wireless September 2005 - July 2012
Verizon Wireless April 2000 - 2005
Skills
Telecommunications, Product Management, Requirements Analysis, Integration, LTE, VoIP, Business Intelligence, Account Management, Business Process..., Strategy, Cellular Communications, PeopleSoft, Operating Budgets, Budget Reconciliation, Budget Forecasts, Strategic Planning, Expense Budget..., Capital Budgeting, Project Coordination, Financial Analysis, Customer Satisfaction
Education
University of Phoenix 2003 — 2006
Verizon Wireless October 2012 - Present
Verizon Wireless December 2010 - October 2012
Pearle Vision January 2009 - August 2010
Pearle Vision January 2008 - December 2009
Pearle Vision August 2004 - January 2008
Champs Sports September 2002 - August 2004
Pearle Vision November 2000 - August 2002
Skills
Merchandising, Retail, Sales, Sales Operations, Sales Management, Training, Management, Customer Service, Profit, Store Management, Visual Merchandising, Loss Prevention
Education
University of Phoenix 2007 — 2009
Bachelors of Arts, Business Management
University of Phoenix 2005 — 2008
Bachelor of Science (B.S.), Business Administration and Management, General
St. Peter*s 1999 — 2003
Coursework, Political Science
Verizon Wireless June 2014 - Present
Verizon Wireless September 2013 - June 2014
Verizon Wireless November 2010 - September 2013
Alltel Wireless July 2008 - October 2010
Alltel September 2005 - June 2008
Nexcheck 2002 - 2004
Skills
Call Center, Technical Support, Troubleshooting, Telecommunications, Customer Experience, Wireless, Customer Satisfaction, Vendor Management, Customer Retention, VoIP, TCP/IP, Access, MPLS, Network Engineering, Project Management, Wireless Networking, Ethernet, Visio, Cross-functional Team..., Process Improvement, EVDO, Call Centers, Networking, Computer Network..., Customer Service, Cellular Communications, Microsoft Office, Team Leadership, Integration, Training, Leadership
Education
University of Phoenix 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Remington College 2003 — 2005
Associate's degree, Computer Science
Aviacode March 2013 - Present
Verizon Wireless August 2008 - December 2010
Diamond Rental April 2008 - August 2008
Education
University of Phoenix 2008 — 2010
MBA, Business Administration
University of Phoenix 2006 — 2007
Master of Business Administration (M.B.A.), Business Administration and Management, General
Verizon Wireless January 2000 - Present
Verizon Wireless November 1991 - January 2000
Skills
Direct Sales, Sales Presentations, Networking, Sales, Mobile Devices, Sales Process, Telecommunications, Selling, Salesforce.com, Account Management, Solution Selling, Cold Calling, M2M, Cellular Communications, Sales Operations, Customer Retention, Customer Satisfaction, Call Centers, New Business Development, Wireless, B2B, Managed Services, Quotas, Mobile Technology
Education
University of Phoenix 1998 — 2000
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
Bachelors Degree 1987 — 1991
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
NetApp March 2014 - Present
Pinnacle Wireless Communications August 2012 - March 2014
Verizon Wireless April 2006 - May 2012
Verizon Wireless December 2002 - April 2006
CelPlan Technologies, inc. (CelPlan) 1999 - 2001
CelPlan Technologies, inc. (CelPlan) 1999 - 2001
United States Air Force 1990 - 1992
Skills
Telecommunications, CDMA, Cellular Communications, Wireless, LTE, RF Engineering, 3G, 4G, UMTS, GSM, RF, Program Management, Network Engineering, Product Management, Vendor Management, Leadership, DAS, Broadband, Mobile Technology, Mobile Communications, Network Optimization, Computer Network..., Wireless Broadband, WiFi, Fiber Optics, Wireless Networking, WCDMA, WiMAX, Optimization, Microwave, EVDO, Network Design, Integration, System Deployment, VoIP, Ethernet, Management, RAN, Mobile Devices, Optical Fiber, Switches, GPRS
Education
University of Phoenix-San Antonio Campus 2006 — 2008
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2003 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Verizon Wireless August 2015 - Present
Verizon Wireless October 2013 - August 2015
TinLizze18 January 2012 - October 2013
DCN Consulting INC March 2010 - October 2013
CCS Medical 2007 - March 2010
Sprint Nextel March 2002 - July 2007
Skills
Sales Management, Sales Operations, Direct Sales, Account Management, Sales, Salesforce.com, New Business Development, Cross-functional Team..., Marketing Strategy, Leadership, Forecasting, Strategic Planning, Business Strategy, Customer Service, Solution Selling, Wireless, Telecommunications, Management, Sales Process, Customer Retention
Education
University of Phoenix 2003 — 2007
Bachelors, Business Administration
Windjammers Restaurant April 2015 - Present
Tails of Success Rochester NY November 2014 - Present
Meals for Mutts Inc. November 2013 - Present
Payment Processing Consultants, Inc. February 2014 - August 2014
Verizon Wireless October 2003 - February 2014
D R Knapp Productions March 2003 - October 2003
Corporate Communications, LLC September 1999 - August 2002
Skills
Wireless, Project Management, Telecommunications, Technical Support, Troubleshooting, Networking, Customer Experience, Process Improvement, Team Building, Microsoft Office, Windows, OS X, System Administration, Microsoft Excel, Inventory Management, Employee Relations, Adobe Acrobat, Photoshop, 4G, 3G, LTE, Cellular Communications, Escalation Resolution, Program Management, Customer Retention, Customer Service, Customer Satisfaction, XP, Research, Online Research, Access, Help Desk Support, Customer Support, Software Installation, Technical Writing, Data Entry, Teamwork, Analysis, Customer Engagement, T1, CDMA, Training, Management, Call Centers, Sales, Blackberry, Windows XP, Team Leadership, Software Documentation, Time Management
Education
University of Phoenix
CJA BS, Criminal Justice Administration
Verizon Wireless June 2014 - Present
Verizon Wireless August 2012 - June 2014
Verizon Wireless May 2008 - August 2012
Verizon Wireless August 2006 - May 2008
Verizon Wireless January 2003 - January 2006
Skills
Account Management, Mobile Devices, Solution Selling, Sales, Mobile Technology, Wireless, Quotas, LTE, Sales Operations, M2M, Customer Experience, Telecommunications
Education
University of Phoenix 2004 — 2007
Master of Business Administration (M.B.A.), Business Administration and Management, General
Western Illinois University 2000 — 2003
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Verizon Wireless October 2006 - Present
Dynamic Construction April 2005 - October 2006
Aeroflex October 2002 - January 2005
Nortel Networks 1999 - 2001
Skills
Wireless, Troubleshooting, Telecommunications, Cellular Communications, Team Leadership, 4G, Mobile Devices, Team Building, CDMA, Technical Support, Leadership, Customer Retention, Customer Service, Quality Assurance, Wireless Networking, Project Management, Management, LTE, Customer Satisfaction
Education
University of Phoenix 2003 — 2010
MBA, Business, Managment
Serta Mattress December 2011 - Present
University of Phoenix January 2009 - December 2011
Sonora Quest Laboratories January 2008 - December 2008
Eide Bailly August 2007 - December 2007
Verizon Wireless September 2006 - August 2007
Skills
Customer Service, Sales, Team Building, Microsoft Excel, Microsoft Office, Leadership, Account Management, Budgets, Accounting, Time Management, Management, Outlook, Retail, Data Entry, Project Management, Advertising, Sales Operations, Analysis, Customer Satisfaction, Marketing, Training, Marketing Strategy, Forecasting, Merchandising, New Business Development, Recruiting, Sales Management, Selling, Coaching
Education
University of Phoenix 2008 — 2009
Masters, Business Administration
University of Phoenix 2005 — 2008
Bachelors, Accounting
Fargo South High 2000 — 2003
Diploma
Charles Schwab April 2015 - Present
Verizon Wireless May 2006 - April 2015
Boy Scouts of America January 2002 - January 2006
Western Technical College March 2000 - December 2001
Skills
Case Management, Training & Development, Curriculum Development, Training, Leadership Development, Coaching, Public Speaking, Training Delivery, Team Building, Workshop Facilitation, Job Coaching, Youth Mentoring, Adult Education, Community Outreach, Volunteer Management, Fundraising, Microsoft Office, Nonprofits, Career Counseling, Case Managment, Community Development, Conflict Resolution, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Employee Training, Event Planning, Interviews, Organizational..., Policy, Program Development, Program Management, Resume Writing, Sales, Staff Development, Supervisory Skills, Team Leadership, Youth Development
Education
University of Phoenix 2004 — 2006
B.S., Human Services
Walt Disney Parks & Resorts Technology September 2015 - Present
Wyndham Vacation Ownership September 2012 - August 2015
Verizon Wireless October 2010 - April 2012
MDSi, Inc. February 2010 - October 2010
Alcatel-Lucent May 1988 - February 2010
Skills
Agile Methodologies, Process Improvement, Vendor Management, Project Management, Visio, Leadership, Software Documentation, Microsoft Office, SDLC, Management, Customer Service, Software Project..., Integration, SharePoint, Team Building, Project Planning, Business Analysis
Education
University of Phoenix 2007 — 2015
B.S.I.T., Computer Software Engineering, 3.65
W.M.S. Gaming October 2012 - Present
Verizon Wireless October 2011 - May 2012
Verizon Wireless 2007 - October 2011
Verizon Wireless 2004 - 2007
International Computer Graphics 2004 - 2004
OfficeMax 2001 - 2004
PC Mall 1999 - 2001
PC Mall 1997 - 1999
OfficeMax 1996 - 1997
Office Depot 1992 - 1996
Skills
Training, Leadership, Recruiting, Sales, Sales Management, Networking, Customer Retention, Coaching, Call Centers, Operations Management, Team Leadership, Customer Satisfaction, Telecommunications, Leadership Development, Training Delivery, Strategic Planning, Troubleshooting, Negotiation, Direct Sales, Adult Education, Technical Training, Wireless, Operating Systems, Customer Service, Computer Hardware, Customer Experience, Plannning, Sales Training &..., Program Planning, Development Planning, Project & Leadership..., Network Development, Recruitment, Resource Optimization, Client Relations, Project Administration, Negotiations, Compter Sowftware, Computer Operating..., Sales Operations, Account Management, Management, Solution Selling, Endorsements
Education
University of Phoenix 2009 — 2011
MAED/AET, Masters Degree Adult Education and Training
University of Phoenix 2007 — 2009
BSIT, Information Technology
Verizon Wireless September 2015 - Present
Verizon Wireless December 2006 - Present
CompUSA December 1998 - December 2006
Golds Gym April 2003 - November 2003
Skills
Telecommunications, Call Center, Wireless, Customer Satisfaction, CDMA, Customer Service, Customer Retention, Customer Experience, 4G, Cellular Communications, Troubleshooting, Direct Sales, Account Management, Sales Operations, Sales Process, Solution Selling, Sales, Call Centers, Team Building, Sales Management
Education
University of Phoenix 2008 — 2012
MBA
University of Utah 2002 — 2006
BS, Health Science
Verizon Wireless October 2014 - Present
Verizon Wireless July 2013 - Present
Verio Graphics LLC June 2005 - July 2013
Sun Signs Inc. June 1998 - June 2005
Skills
Advertising, InDesign, Illustrator, Microsoft Office, Photoshop, Packaging, Logo Design, Banners, Layout, Business Cards, Graphics, Posters, Sales, Customer Service, Solution Selling, Networking, Adobe Acrobat, Corporate Branding, Email Marketing, Customer Satisfaction, Image Editing, Telecommunications
Education
University of Phoenix 2005 — 2007
Business Management
Verizon Wireless August 2008 - Present
Education
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Communications
Verizon Wireless July 1997 - July 2012
Verizon Wireless January 1997 - July 2012
Skills
Outlook, Administrative..., Customer Service, Data Entry, Microsoft Office, Microsoft Excel, PeopleSoft, PowerPoint, Spreadsheets, Office Management, Travel Arrangements, Lotus Notes, Hiring, Marketing, Management, Time Management, Training, Call Centers, Sales, Leadership, Recruiting
Education
University of Phoenix 2005 — 2006
Pursuing Associated Degree in Business Administration, Business Administration and Management, General
University of Phoenix 2005 — 2006
Associates Degree, Business Administration
SunTrust Bank February 2010 - Present
Verizon Wireless November 2008 - February 2010
Verizon Wireless February 2006 - November 2008
TeleTech July 2002 - September 2005
Skills
NICE Call Recording, NICE, NICE User Group..., Avaya CMS, Call Centers, Customer Service, Management, Training, Team Leadership, Customer Experience, Customer Satisfaction, Process Improvement, Leadership, Customer Retention, Avaya, Avaya Technologies, Coaching, IEX, Analysis, Workforce Management, Leadership Development, Call Center, Vendor Management, Time Management, Project Management
Education
University of Phoenix 2007 — 2010
Associates in Arts, Business Administration
Rockwell Collins May 2012 - Present
US Army Reserve May 2011 - July 2014
Hewlett-Packard Enterprise Services August 2010 - August 2011
Verizon Wireless April 2001 - May 2010
U.S. Navy January 1995 - November 2000
U.S. Navy 1999 - 2000
U.S. Navy 1998 - 2000
Skills
Troubleshooting, Training, Customer Satisfaction, Windows 7, Network Administration, Active Directory, Cisco Routers, CCNP Certified, DHCP, DNS, Networking, Solarwinds, Windows Remote Desktop, IT Hardware Support, Team Management, Training Delivery, Technical Training, Microsoft Exchange, Microsoft Servers, Active DoD Secret..., Software Installation, Security, Security Clearance, Management, Technical Support, Network Security, Hardware
Education
University of Phoenix 2008 — 2010
Masters, Business Administration/Human Resources
University of Phoenix 2008 — 2010
Masters, Education in curriculum development
University of Phoenix 2002 — 2004
Bachelor's degree, Computer Science
Verizon Wireless June 2014 - Present
Verizon Wireless November 2010 - May 2014
Walmart Distribution Center 2005 - 2010
Walmart Distribution Center 2005 - 2010
Skills
Microsoft Word, Customer Service, English, Windows, Research, Outlook, Teaching, Negotiation, Team Building, Customer Retention, Sales Process, Direct Sales, Account Management, Sales Operations, Solution Selling, Telecommunications, Customer Satisfaction, Sales, Mobile Devices, Sales Management
Education
University of Phoenix 2010 — 2014
Bachelor of Science (BS), Business Management
University of Phoenix 2010 — 2014
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Verizon Wireless July 2009 - Present
Verizon Wireless January 2009 - Present
Occurrence Teleservices January 2007 - January 2009
Stampin’ UP January 2004 - January 2007
Stampin' Up! Inc 2004 - 2007
Myriad Genetic Laboratories January 2003 - January 2004
American Express January 1994 - January 2002
Skills
Employee Engagement, Employee Relations, Training, Human Resources, FMLA, Employee Benefits, PeopleSoft, New Hire Orientations
Education
University of Phoenix 1992 — 2005
BA, Business Administration
Verizon Wireless February 1980 - Present
Education
University of Phoenix 2005 — 2007
Associate of Arts (AA), Business/Managerial Economics
Cox Communications August 2013 - Present
Verizon Wireless August 1999 - August 2013
Skills
Retail Management, Store Management, Merchandising, Customer Service, Sales Management, Inventory Management, Hiring, Quotas, Customer Satisfaction, Driving Results, Product Knowledge, Retail, Stores, Visual Merchandising, Customer Retention, Customer Experience, Cold Calling, Team Building, Wireless Solutions, Inventory Control, Coaching
Education
University of Phoenix 2008 — 2010
BS, Business Management
Sprint May 2012 - Present
Lexis Nexis April 2011 - December 2012
Assurant Specialty Property Insurance June 2008 - November 2010
Assurant June 2008 - November 2010
First National Bank of Omaha November 2006 - June 2008
Verizon Wireless November 2004 - August 2006
Skills
Insurance, Training, Call Centers, Management, Data Entry, Quality Assurance, Auditing, Time Management, Claim, Team Building, Accounting, Invoicing, Credit Cards, Mortgage Lending, Access
Education
University of Phoenix
Bachelor of Science, Accounting
Verizon Wireless September 1999 - Present
Skills
EVDO, 4G, Wireless, LTE, CDMA, Telecommunications, Wireless Networking, SNMP, Computer Network..., IP, 3GPP
Education
University of Phoenix 2011 — 2014
BA, MIS
Chubb Institute 1998 — 1998
Network Engineering and Data Communictions
Security Financce November 2010 - Present
Verizon Wireless April 2006 - March 2010
US Support Company November 2005 - April 2006
Chevron Corporation October 2002 - February 2005
Education
Booker T. Washington High School
Diploma
Southern University
Bachelor of Science, Business Management
University of Phoenix
Business Management
Verizon Wireless November 2011 - Present
Skills
Team Leadership, Cellular Communications, Team Management, Telecommunications, Blackberry, Wireless Networking, CDMA, Call Centers, Wireless
Education
University of Phoenix 2007 — 2010
Genesee Area Skill Center 1989 — 1991
Buisness Management
Family Empowerment Services October 2011 - Present
AT&T October 2009 - November 2011
Verizon Wireless September 2005 - October 2009
Skills
Training Delivery, Sales Presentations, Sales Management, Computers, Instructor-led Training, Account Management, Management
Education
University of Phoenix 2008 — 2010
Master of Arts (M.A.), Training & Adult Education
University of South Carolina-Aiken 1999 — 2003
Bachelor of Science (B.S.), Management
Verizon Wireless December 2006 - July 2012
Skills
Troubleshooting, Technical Support, Telecommunications, Computer Hardware, Windows Server, XP, Windows 7, Data Center
Education
University of Phoenix-Sacramento Valley Campus 2004 — 2006
Bachelor's degree, Business Administration and Management, General
Verizon Wireless February 2004 - Present
Skills
Microsoft Excel, Microsoft Office
Education
University of Phoenix
Bachelor Science of Business Management
Verizon Wireless February 2015 - Present
Verizon Wireless December 2004 - February 2015
Skills
M2M, Wireless, Cellular Communications, 4G, Telecommunications, Quotas, Mobile Devices, Solution Selling, Direct Sales, Customer Retention, Mobile Technology, Customer Experience, CDMA, LTE, Unified Communications, VoIP, Cold Calling, Sales Operations, Sales Process, Managed Services, B2B, Mobile Communications, Wireless Networking, Wireless Broadband, 3G, IP, Salesforce.com, EVDO, Sales Presentations, T1, Blackberry, Product Management, Strategic Partnerships, Co-location, Channel Partners, Retail Sales, Cloud Computing, Ethernet, Smartphones, Mobile Applications, Mobile Internet, SaaS, Android, Pre-sales, Hosted Services
Education
University of Phoenix 2013 — 2016
Bachelor of Technology (BTech), Information Technology
Verizon Wireless
Skills
Recruiting, Human Resources, Management, Telecommunications, Microsoft Office, Sales, Training, Vendor Management, Project Management, Networking
Education
University of Phoenix 2005 — 2007
Bachelor of Arts (B.A.), Business Management
Verizon Wireless September 2011 - June 2015
Verizon Wireless April 2011 - September 2011
Verizon Wireless December 2006 - April 2011
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Training
Education
University of Phoenix
Orrville High School 1998 — 2002