Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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42,581 Verizon Wireless employees in database. Find out everything there's to know about Verizon Wireless employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Verizon Wireless Employees
IT Consultant March 2014 - Present
Verizon Wireless April 2014 - December 2014
PPD November 2012 - February 2014
Kelly Services May 2012 - November 2012
PPD September 2011 - May 2012
Skills
MobileIron, Technical Support, Blackberry, Blackberry Enterprise..., Troubleshooting, Mobile Devices, iOS, VoIP, Software Documentation, Android, Mobile Technology, Operating Systems, Exchange ActiveSync, Access, Apple, Windows Phone, Active Directory, Microsoft Office, HTML, Learning Quickly, Mobile Device Management, Unified Communications, Telecommunications..., SharePoint, Barracuda CudaTel, Cisco VPN, Lync, LDAP Administration, Visio, AT&T Business Direct, SCEP/PKI/CA, Ubuntu, Fedora, Freeswitch, Microsoft Exchange, Windows Server, Nortel, Call Pilot, Database Administration, Service Desk Express, BMC Remedy, WebEx, Mobile Communications, Product Lifecycle..., TEM, Box.net, NAS, Purchase Orders, Cloud Applications, Help Desk Support
Education
Miller-Motte College-Wilmington 2007 — 2008
MCSA Certification Program, MCSA, 3.7
Cape Fear Community College 2003 — 2007
Associate of Arts (A.A.), General Studies
Verizon Wireless 2010 - Present
Skills
Troubleshooting, Customer Service, LTE, Team Building, Call Centers, Leadership, Wireless, Telecommunications, CDMA, Microsoft Office, Project Management, PowerPoint, Customer Experience, Networking, Customer Satisfaction, Cellular Communications
Education
Strayer University
Associate of Arts (A.A.), Business Administration
Cape Fear Community College 2009 — 2013
Certification, Culinary
Verizon Wireless January 2011 - Present
Verizon Wireless October 1999 - January 2011
SC Employment Security Commission May 1994 - October 1999
Skills
Systems Analysis, Patch Management, Disaster Recovery, Troubleshooting, Active Directory, Wireless Networking, DNS, IIS, Servers, XP, TCP/IP, System Administration, Visio, Powershell, Enterprise Software
Education
Capella University 2007 — 2009
BS, Information Technology
Irmo High School 1982 — 1983
High School Diploma, Business Accounting
Verizon Wireless November 2013 - Present
Verizon Wireless February 2008 - November 2013
Skills
Cellular Communications, Strategic Planning, Continuous Improvement, Customer Retention, Negotiation, Account Management, Adaptability, B2B, Business Analysis, Creativity, Data Analysis, Data Solutions, Electronics Repair, Inventory Management, Investigation, LTE, Microsoft Office, Product Management, Listening to customers, Problem Solving, Project Planning, Quotas, Retail, Teamwork, Telecommunications, Troubleshooting, M2M, Critical Thinking, Task Management, Customer Satisfaction, Wireless, Sales, Direct Sales, Customer Service, Customer Experience, Solution Selling, Team Leadership
Education
East Carolina University 2010 — 2014
Master of Business Administration (M.B.A.), Business Administration, Management and Operations, 3.833 GPA
East Carolina University 2008 — 2010
Bachelor of Science (B.S.), Business Administration/Finance, Magna Cum Laude, Graduated in top 5%
Cape Fear Community College 2006 — 2008
Associate of Science (A.S.), General Studies
UNCW – SRC (Health Promotion) August 2015 - Present
Register's Auto Collision June 2014 - July 2015
Adecco May 2014 - May 2014
VERIZON WIRELESS October 2011 - April 2014
Liberty Commons Assisted Living April 2013 - May 2013
Universal Mental Health January 2012 - January 2013
Blue Lotus Restaurant September 2009 - February 2010
RPI Media April 1999 - September 2009
Dylan Mortgage August 1998 - April 1999
Skills
New Business Development, Advertising, Social Media, Sales Management, Public Relations, Operational Excellence, Research, Marketing Strategy, Direct Marketing, Sales, Real Estate, Budgets, Marketing, Lead Generation, Social Media Marketing, Management, Event Planning, Event Management, Contract Negotiation
Education
Cape Fear Community College 2011 — 2015
Associate's Degree, Pursuing RN
Loreto Dharamtala 1973 — 1989
High School, High School/Secondary Diplomas and Certificates
Meridian International September 2015 - Present
Meridian International September 2013 - September 2015
Verizon Wireless April 2012 - November 2012
North Carolina Division of Services for the Deaf and Hard of Hearing January 2012 - April 2012
B & G Inc. January 2009 - January 2012
Skills
Microsoft Office, Editing, PowerPoint, Event Planning, Research, Microsoft Word, Public Speaking, Customer Service, Microsoft Excel, Data Entry, Social Media, Outlook, Training, Blogging, Process Scheduler, Analysis, Leadership, Marketing
Education
University of North Carolina at Wilmington 2009 — 2011
BA, Elementary Education
Cape Fear Community College 2005 — 2008
AA, History
Cape Fear Community College
AA, History
University of North Carolina
BA, Elementary Education
Trader Joe's November 2012 - Present
KnowledgeShift January 2014 - 2014
Staples July 2012 - November 2012
The Liquid Room July 2010 - October 2012
Verizon Wireless September 2007 - December 2009
Best Buy July 2001 - December 2006
Skills
Customer Service, Social Media, Facebook, Social Networking, Retail, Merchandising, Time Management, Leadership, Inventory Management, Microsoft Office, PowerPoint, Public Speaking, Visual Merchandising, Social Media Marketing, Retail Sales, Training, Troubleshooting, Teamwork, Sales, Data Entry, Marketing, Telephone Skills, Market Research, Blogging, Customer Experience, Inside Sales
Education
Southern New Hampshire University 2014 — 2016
BS, IT Management
Cape Fear Community College
University of North Carolina at Wilmington
Lime Rock Realty June 2015 - Present
Quarters Real Estate Services April 2013 - June 2015
Leonard Ryden Burr Real Estate 2012 - June 2013
Verizon Wireless May 2010 - September 2011
Sterling Jewelers January 2008 - April 2010
Skills
Sales, Direct Sales, Sales Management, Account Management, Project Management, Business Analysis, Business Development, Customer Satisfaction, Customer Retention, Customer Experience, Telecommunications, Technology, Real Estate Transactions
Education
Campbell University
Business Administration, Management and Operations
Verizon Wireless February 2015 - Present
Skills
Troubleshooting, Satellite Communications, Routers, Security Clearance, Network Engineering, Maintenance & Repair, Servers, Networking, Network Administration, Multiplexing, Military, Telecommunications, LAN Switching, Routing, Voice Switching, Encryption, Radio Communication, Fiber Optics, TSM, DTC-R, JECCS, DDS, WPPL, Military Operations, DoD, Military Experience, Security, Switches
Education
Campbell University 2008 — 2008
Information Technology and Security
Illinois Community College 1999 — 2000
Mechanical Engineering
T-Mobile July 2014 - Present
Verizon Wireless July 2013 - January 2014
Verizon Wireless July 2009 - June 2013
Verizon Wireless January 2009 - July 2009
Alltel Wireless December 2006 - January 2009
Skills
Quotas, Direct Sales, M2M, Wireless, Customer Retention, Solution Selling, Telecommunications, Cellular Communications, Sales Process, Sales Management, Cold Calling, Sales Operations, Customer Satisfaction, B2B, 4G, Account Management, Customer Experience, Sales Presentations, Sales, Management, Training, Coaching, Leadership, Retail
Education
Southwestern College 2012 — 2013
Masters Degree, Organizational Leadership
Cameron University 2010 — 2012
Bachelor of Science, Organizational Leadership
Verizon Wireless September 2010 - Present
AT&T January 2010 - March 2010
U.S. Cellular February 2008 - December 2009
Blue Etc Sprint June 2006 - February 2008
Aubrey Chevrolet May 2006 - June 2006
Wichita Furniture August 2005 - April 2006
Skills
Sales, Customer Experience, Solution Selling, Sales Process, Sales Presentations, Customer Retention, Networking, Wireless, Telecommunications, Team Leadership, Product Management, Wireless Networking, Managed Services, VoIP, Mobile Devices, Unified Communications, M2M, LTE, 4G, CDMA, Mobile Technology, Cold Calling, 3G, UMTS, Broadband, Ethernet, WAN, Wireless Broadband, Cloud Computing, Mobile Communications, GSM, Direct Sales, Cellular Communications, IP, SIP, CRM, Leadership, Marketing, People Skills
Education
MacArthur High School 1997 — 1999
Diploma, Marketing, Forensics Competitive Speech, Studio Art
Cameron University
Medicity November 2014 - Present
Medicity March 2014 - November 2014
Travelers August 2012 - March 2014
Benchmarking Partners July 2011 - July 2012
Verizon Wireless December 2010 - April 2012
Verizon Wireless October 2009 - December 2010
Verizon Wireless March 2007 - October 2009
Verizon Wireless October 2005 - March 2007
Verizon Wireless April 2006 - October 2006
Best Buy Company August 1999 - March 2004
Skills
Training, Human Resources, Leadership Development, Coaching, Call Centers, Leadership, Team Building, Management, Recruiting, Interviews, Employee Benefits, Customer Service, Technical Support, Telecommunications, Networking, Customer Satisfaction, Customer Experience, PeopleSoft, Training Delivery, Microsoft Office, Employee Training, Workers Compensation, Performance Management, Customer Retention, Time Management, Employee Relations, Instructional Design, ADDIE, Personnel Management, Content Development, Content Design, Sales, Public Speaking, Teaching, Staff Development, Strategic Planning, 360 Feedback, Conflict Resolution, HRIS, Onboarding, E-Learning, Organizational..., New Hire Orientations, Team Leadership, Deferred Compensation, Needs Analysis, Policy, Program Management, Instructor-led Training, Performance Appraisal
Education
Capella University 2014 — 2016
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Stafford High School
Capella University
Bachelor's Degree, Human Resources Management/Personnel Administration, General, 3.8
University of Houston 2001 — 2003
Communications, Media Production
Led By The Word June 2011 - Present
Verizon Wireless November 2009 - August 2011
Asbury United Methodist Church January 2011 - June 2011
Alltel Communications February 2006 - May 2011
Alltel Communications November 2005 - January 2006
Alltel Communications December 2004 - November 2005
StarTek October 2003 - December 2004
StarTek April 2003 - October 2003
StarTek August 2002 - April 2003
StarTek March 2002 - August 2002
Skills
Call Center, Customer Service, Operations Management, Mentoring, Workforce Management, Word, Process Improvement, Scheduling, Customer Satisfaction, Supervisory Skills, Customer Relations, Team Building, Problem Solving, Coaching, Access, Forecasting, Leadership Development, Vendor Management, Strategic Planning, Contract Negotiations, Vendor Relations, Outlook, Excel, Team Leadership, Business Analysis, PowerPoint, Analysis, Account Management, Quality Assurance, Microsoft Office, Microsoft Excel, Project Management, Call Centers, Program Management, Telecommunications, Human Resources, Business Process, Budgets, Time Management, Customer Retention, Performance Management, Customer Experience, Software Documentation, Wireless
Education
Capella University 2009 — 2012
PhD, Business
Keller Graduate School of Management of DeVry University 2006 — 2009
Masters, Project Manager
Oral Roberts University 1996 — 2002
Bachelors, Music Composition
Westark Community College 1994 — 1996
None, Music
AT&T Foundry (Innovation Center) 2013 - Present
AT&T 2011 - 2013
Sprint Prepaid Group 2009 - 2010
Sprint Prepaid Group 2007 - 2009
Telenav 2004 - 2006
TeleNav 2003 - 2004
Nextel Communications 2002 - 2003
Verizon Wireless 2001 - 2002
Verizon Wireless 1999 - 2001
Skills
Mobile Devices, Product Management, Wireless, Sales Operations, Telecommunications, Managed Services, Mobile Applications, Strategy, Solution Selling, Mobile Technology, Start-ups, Business Development, SaaS, M2M, Strategic Partnerships, Entrepreneurship, Direct Sales, Marketing
Education
Canterbury Christ Church University
International Business
Santa Monica College
Associates
National Grid December 2013 - Present
Aspen Dental February 2013 - December 2013
The Hamister Group October 2011 - February 2013
Verizon Wireless June 2011 - October 2011
National Grid June 2010 - August 2010
Skills
Bookkeeping, Accounting, Financial Accounting, Financial Reporting, Accounts Receivable, Accounts Payable, Cash Flow Forecasting, Cash Management, Intercompany..., Mas 90, Business Objects, Account Reconciliation, Bank Reconciliation, Expense Management, Budget Process, Auditing, Customer Service, PowerPoint, Public Speaking, Sales
Education
Canisius College 2007 — 2011
Bachelor of Science (B.S.), Acconuting
Verizon Enterprise Solutions Group August 2010 - Present
Verizon Wireless August 2008 - August 2010
Verizon Wireless February 2006 - August 2008
Verizon Wireless March 1999 - February 2006
PageNet July 1997 - March 1999
Costco July 1987 - July 1997
Skills
Sales Operations, CRM, Telecommunications, Customer Retention, Leadership, Account Management, Cross-functional Team..., Mobile Technology, Solution Selling, Direct Sales, Sales Management, Sales, Project Management, Management, Team Building, Salesforce.com, Managed Services, Customer Oriented, Selling, Marketing, Cellular Communications, Contract Management, Collaborative Problem..., Contract Negotiation, Business Development, Critical Thinking, Unified Communications, Vendor Management, Product Management, Process Improvement, Team Leadership, Dependability, Enterprise Risk..., Judgment and Decision..., Performance Management, Strategy, Time Management, Cloud Computing, Personnel Management
Education
Old Dominion University 1982 — 1984
Capella University
Kempsville High School
Verizon Wireless October 2014 - Present
Verizon Wireless June 2013 - October 2014
Verizon Wireless February 2007 - June 2013
Verizon Wireless November 2005 - February 2007
LexisNexis August 2001 - November 2005
Skills
Customer Satisfaction, Cold Calling, Customer Experience, Sales, Customer Service, Sales Operations, Training, Microsoft Office, Sales Process, Account Management, Team Building, Direct Sales, Inventory Management, Salesforce.com, Selling, Retail, B2B, Sales Management, Recruiting, Strategic Sourcing, Networking, Troubleshooting, Building Relationships, Telecommunications, Solution Selling, Customer Retention, Leadership, Wireless, Hiring, Mobile Devices
Education
University of Phoenix 2006 — 2007
MBA
Campbellsville University 1997 — 2001
B.S., Exercise Science/Sports Medicine
Waynvesville High School
Verizon Wireless December 2013 - Present
The Children's Place November 2013 - Present
Best Buy November 2009 - October 2013
Castle Branch, Inc. November 2012 - December 2012
Wilmington Health and Rehabilitation Center August 2011 - December 2011
Coastal Sales & Promotions February 2008 - April 2011
Lowes Foods September 2006 - February 2010
The Children's Place June 2007 - January 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Filing, Bookkeeping, Cashiering, Lottery, POS, Appointment Scheduling, Typing, Reading, Medical Coding, ICD-9, CPT, Sorting, Invoicing, Data Entry, Databases, Photography, PowerPoint, Proofreading, Management, Fast-paced, Supervisory Skills, Debit Cards, Credit Cards, Paperwork, Sales, Phone Etiquette
Education
Cape Fear Community College 2010 — 2012
Associate's degree, Medical Office Management/Administration
Cape Fear Community College 2010 — 2012
Diploma, Medical Transcription/Transcriptionist
Manchester High School 2004 — 2006
Diploma
Verizon Wireless January 2005 - Present
Skills
Direct Sales, Solution Selling, Account Management, Wireless, Telecommunications, Problem Solving, Technical Support
Education
Cape Fear Community College
Associate of Science (A.S.), Computer Engineering Technologies/Technicians
TLK Group, LLC December 2011 - Present
American CyberSystems Inc August 2009 - January 2012
Verizon 2007 - 2009
Verizon August 1993 - November 2008
Verizon 2005 - 2007
Verizon 2003 - 2005
Verizon Wireless 2003 - 2005
Skills
Social Media, Social Networking, Microsoft Excel, PowerPoint, Microsoft Word, Marketing, Marketing Strategy, Event Management
Education
Campbell University 1991 — 1993
Saint Mary's Raleigh, NC 1988 — 1991
ESM Central School District September 2004 - Present
Chittenango /LaFayette/East Syracuse Minoa Central Schools April 2002 - January 2004
Enterprise Rent-A-Car November 2001 - April 2002
Lucent Technologies October 2000 - May 2001
Verizon Wireless May 2000 - October 2000
AT&T December 1997 - May 2000
Skills
Teaching, Curriculum Design, Lesson Planning, Fundraising, Leadership, Differentiated..., Sales, Direct Sales, Instructional Design, Elementary Education, Staff Development, Classroom, Curriculum Development, K-12, Educational Leadership, Public Speaking
Education
LeMoyne College 2002 — 2010
Cerificate of Advanced Studies
LeMoyne College
Masters of Education for Teachers
Canisius College
Bachelor of Arts, Communication Studies
Verizon Wireless May 2014 - Present
Carl's Food and Beverage 2010 - 2014
King College August 2010 - December 2013
Skills
Cash Register, Sales History, Customer Service, Computers, Order Management, Order Processing, Purchase Orders, Equipment Repair, Organization, Organizational Behavior, Sales, Tobacco, Cigars, Cigarettes, Lottery, Stocking, Management, Leadership, Microsoft Excel, Microsoft Office, PowerPoint, Social Media, Public Speaking, Time Management
Education
King College 2008 — 2013
Bachelor of Arts (B.A.), History
Campbellsville University 2006 — 2007
Lash Group 2012 - 2013
Covance 2009 - 2012
UnitedHealth Group 2008 - 2009
Verizon Wireless 2007 - 2008
Skills
Microsoft Office, Leadership, Training, Web Design, Case Management, Customer Service, Adobe Creative Suite
Education
University of Maryland University College 2013 — 2017
Computer Science
Cape Fear Community College 2007 — 2008
Information Technology
Centro Escolar University 1993 — 1995
Associate of Arts and Sciences (A.A.S.), Pre-Dentistry Studies
StarNews Media August 2012 - Present
Olsten Staffing Agency May 2010 - August 2012
Verizon Wireless December 2008 - May 2010
Olsten Staffing Agency January 2008 - December 2008
Skills
Advertising, Sales, Management, Social Media, Online Advertising, Customer Service, Social Media Marketing, Fundraising, Editing, Program Management, Public Relations, Facebook, Blogging, Administrative..., Invoicing, Databases, Forecasting, MS Excel Pivot Tables, Publishing, Advertising Sales, Newspapers, Social Networking, Digital Media
Education
University of North Carolina at Wilmington 2009 — 2010
Bachelor's degree, English Literature
Cape Fear Community College 2005 — 2006
Associate of Arts (AA)
NAPA AUTO PARTS September 2014 - April 2015
Ingram Micro March 2014 - September 2014
Ingram Micro July 2013 - January 2014
Ingram Micro 2012 - 2013
Catholic Health System 2010 - 2012
Verizon Wireless August 2004 - June 2010
ATTO Technology, Inc. 2000 - 2003
Skills
Sales Management, Sales, Negotiation, Account Management, Leadership, Training, Staff Development, Union Relations, Management, Direct Sales, Business Development, Sales Operations
Education
Canisius College
Bachelor of Science (B.S.), Finance, General
SUNY Fredonia
Freudenberg IT LP March 2014 - Present
IBM Smart Cloud Managed Backup February 2012 - April 2014
Cisco Systems July 2011 - February 2012
Time Warner Cable July 2010 - July 2011
Verizon Wireless March 2008 - October 2009
Skills
Red Hat Linux, Solaris, Cisco IOS, Linux, Operating Systems, Troubleshooting, System Administration, Cisco Technologies, EMC Storage, VMware, Backup Exec, Disaster Recovery, Unix, RHEL, Windows 7, BMC Remedy, Backup Solutions, Software Installation, Storage, LDAP, Servers, SAN, XP, Virtualization, TSM, DHCP, Software Documentation, Data Center, Computer Hardware, Networking, System Deployment, Bash, TCP/IP, Windows Server, NetApp, Hardware, Active Directory, Technical Support, Solution Architecture, Infrastructure, Cloud Computing, Enterprise Architecture, High Availability, DNS, IT Strategy, VMware ESX
Education
UNC Wilmington 2004 — 2006
Completed Coursework, Computer Science, N/A
Cisco Networking Academy 2003 — 2004
Cape Fear Community College 2002 — 2004
Certificate, Computer Engineering
PN Bernstein Services November 2007 - June 2012
Software Express August 2006 - March 2007
Verizon Wireless June 1999 - September 2000
Analysts International Corporation February 1999 - May 1999
First Union National Bank September 1996 - January 1999
CompConTech November 1995 - September 1996
ComputerAge February 1994 - November 1995
Cato Research Limited January 1991 - February 1994
Skills
Help Desk Support, Non-profit..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Lotus Notes, Windows, Organization, Event Planning, Microsoft Publisher, Internet Explorer
Education
Campbell University 1987 — 1991
B.B.A, Computer Information Systems
St. Cloud Technical College January 2012 - May 2012
The Competitive Edge, Inc. & Galliard Group March 2011 - May 2012
Diversicom September 2009 - March 2011
Verizon Wireless August 2008 - September 2009
Rural Cellular Corporation/Unicel 1998 - 2008
Evergreen Publishing & Marketing 1991 - 1998
Skills
Strategy, Strategic Planning, Public Relations, Project Management, Marketing Strategy, Marketing, Leadership Development, Market Research, Coaching, Marketing Communications, Team Building, Social Media Marketing, Telecommunications, Management, Product Marketing, Leadership, Sales, Entrepreneurship, Advertising, Brand Management, Corporate Communications, Market Planning, Project Planning, Training, Internal Communications, Budgets, Newsletters, Copywriting, Fundraising, Email Marketing, Direct Marketing, Strategic Partnerships, Media Planning, B2B, Online Marketing, Brand Development, Integrated Marketing, Marketing Management, Social Networking
Education
Capella University 2007 — 2009
Masters of Business Administration
Minnesota State University, Moorhead 1984 — 1988
Bachelor of Science
Trenton State College, NJ 1986 — 1987
Starbuck High School
SBA Communications December 2012 - Present
Verizon wierless 2000 - 2012
Verizon Wireless 1997 - 2000
Verizon Wireless August 1995 - 1997
Wandel & Goltermann Inc 1989 - 1995
Wandel & Goltermann Inc 1986 - 1995
Wandel & Goltermann Inc. 1984 - 1986
Skills
Troubleshooting, LTE, Telecommunications, Testing, Engineering, RF, CDMA, 4G, Transmission, 3G, Team Leadership, Wireless, Vendor Management, Cellular Communications, T1, Procurement, EVDO, Optical Fiber, Fiber Optics, Cabling, Operations Management, Contract Management, IP, Software Installation, Microwave, Leadership, Management, Budgets, Project Planning, RF Engineering, Project Management, Software Documentation, Computer Network..., Integration, Networking, Process Improvement, DWDM, UMTS, GSM, WiMAX, Mobile Devices
Education
DeVry University-Texas 1982 — 1984
Technician Diploma, Electrical, Electronic and Communications Engineering Technology/Technician
Cameron University 1981 — 1982
Businss Management
Oklahoma State University 1980 — 1981
Business Management
AlphaCM, Inc September 2014 - Present
Verizon Wireless September 2005 - August 2014
Skills
Troubleshooting, Software Installation, Hardware Installation, Network Installation, Written & Verbal..., Mobile Devices, Mobile Applications, Multitasking Skills, Customer Interaction, Negotiation, Efficent, Quality Control, Hardware, Networking, Technical Support, Customer Satisfaction
Education
Cape Fear Community College 2004 — 2005
n/a, Computer Technology/Computer Systems Technology
Guilford Technical Community College 2003 — 2003
n/a, Computer Technology/Computer Systems Technology
SolarCity October 2014 - Present
Verizon Wireless April 2014 - October 2014
Verizon Wireless November 2012 - April 2014
Verizon Wireless April 2011 - November 2012
Verizon Wireless November 2009 - April 2011
Vitale & Associates January 2007 - January 2009
Skills
Wireless, Customer Retention, Direct Sales, M2M, Telecommunications, Quotas, Cold Calling, Solution Selling, Customer Satisfaction, Cellular Communications, Sales Operations, Sales Process, Account Management, Customer Experience, Sales, 4G, Unified Communications, Selling, Team Leadership, Customer Service, Retail Sales
Education
Camden County College
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
Rutgers University
Verizon Wireless October 2004 - Present
Carey Partners 2002 - 2004
Element K 2001 - 2002
Skillsoft Corp. 2000 - 2001
ProQuest 1997 - 1999
Skills
Project Management, Leadership Development, New Business Development, Sales Management, Strategic Sales, Consultative Selling, Training & Development, Sales Coach, Coaching, B2B Marketing, Sales Skills Training, Sales Operations, Sales Process, New Hire Training, B2B, Key Account Management, Forecasting, Solution Selling, Direct Sales, Sales Presentations, Account Management, Sales Support, Lead Generation, Contract Negotiations, Customer Retention, Team Building, Team Leadership, Cold Calling, Channel Management, Negotiation, Team Management, Business Strategy, Marketing Strategy, Customer Satisfaction, Management Consulting, Telecommunications, Performance Management, Business Planning, Public Speaking, Sales Enablement, Business Management, Change Management, Selling, Social Media, Social Media Marketing, Virtual Teams, Marketing, Contract Negotiation, Employee Training, Leadership
Education
ASTD Human Performance Improvement 2013 — 2013
Certificate, Human Performance Improvement (HPI).
Capella University
Bachelors of Science, Marketing
Wayne State University
Verizon Wireless January 2014 - Present
Port City Java August 2005 - Present
Court Interpretation Training 2013 - 2013
Cape Fear Community College January 2006 - July 2008
Hope House LLC January 2003 - December 2006
Skills
Spanish Interpretation..., Employee Training, Sales, Research, Spanish, Accounting, Invoicing, Food Service, Menu Development, Inventory Management, Food & Beverage, Customer Service
Education
University of North Carolina at Wilmington 2008 — 2013
Bachelor of Arts (B.A.), Foreign Languages, Literatures, and Linguistics, 3.172
Cape Fear Community College 2006 — 2008
Community Spanish Interpreter, Spanish Interpretation, 4.0
Cape Fear Community College 2003 — 2006
Associate of Science (A.S.), General Studies, 3.85
Verizon Wireless October 2012 - Present
Verizon Wireless March 2008 - October 2012
American Eagle Outfitters October 2005 - March 2008
Skills
Technical Support, World Class Customer..., Escalation Resolution, Oral & Written..., College Recruiting, Student Recruiting, Interviewing Skills, Highly detail oriented
Education
Pima Community College 2010 — 2010
Cape Fear Community College
Aerotek January 2015 - Present
Aerotek March 2013 - January 2015
Verizon Wireless February 2011 - March 2013
Skills
Applicant Tracking..., Recruiting, Human Resources, Talent Acquisition, Staffing Services, Interviews, Customer Service, Internet Recruiting, College Recruiting, Sourcing, Employee Relations, Technical Recruiting, Temporary Placement
Education
Canisius College 2006 — 2010
Bachelor of Arts (B.A.), Communication, General
Dell December 2013 - Present
Lucy in Disguise October 2013 - November 2013
ILF March 2011 - December 2012
Verizon Wireless May 2006 - January 2011
United Nations Association International Choir January 2008 - May 2010
Thomas Circle Singers June 2005 - May 2006
Verizon Wireless October 2004 - April 2006
St. Thomas' Episcopal Church, Washington, DC March 1999 - February 2006
Verizon Wireless January 2003 - October 2004
Verizon Wireless January 2002 - January 2003
Skills
Telecommunications, Wireless, Requirements Analysis, Business Analysis, Project Management, Digital Marketing, Marketing Management, Retail Marketing, Marketing Strategy, Email Marketing, Mac OS X, Windows, Google Apps, OmniGraffle, MS Project, Visio, Teradata, MySQL, PowerPoint, Microsoft Excel, Customer Experience, Program Management, Team Leadership, Process Improvement, Cross-functional Team..., Strategic Planning, Customer Service, Mobile Devices, Mobile Technology, Vendor Management, Software Project..., Microsoft Word, Access Database, Wordpress, PHP, JavaScript, Google Analytics, HBX, WebTrends Analytics, Team Management, Business Strategy, Business Process..., Business Process, Analytics, Leadership, Management, Enterprise Software, Quality Assurance, User Experience
Education
Capella University 2007 — 2009
Bachelor of Science (BS), Information Technology, 4.0
Project Management Institute 2007 — 2007
Certification Coursework, Project Management
University of Maryland Baltimore County 1993 — 1999
Visual and Performing Arts
Verizon Wireless (Worldwide Wireless) February 2015 - Present
Verizon Wireless September 2010 - February 2015
Lowes Foods April 2008 - September 2010
Food Lion July 2006 - March 2008
Lowes Foods June 2005 - July 2006
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Retention, Telecommunications, Troubleshooting, Customer Service, Technical Support, VoIP, Sales, Wireless Networking, Customer Support, Team Leadership, Account Management, Outlook, Data Entry, Sales Operations, Blackberry, Telephone Skills, Microsoft Office
Education
University of North Carolina at Wilmington
Psychology
Cape Fear Community College
International OCD Foundation July 2015 - Present
NAMI September 2012 - Present
Peer Support Specialist August 2012 - Present
NAMI October 2011 - Present
Self-employed December 2010 - Present
Temple Beth Or 2011 - August 2015
Toastmasters International June 2011 - June 2012
Embassy Suites August 2010 - October 2010
Verizon Wireless September 2001 - April 2010
TGI Fridays December 1995 - July 2001
Skills
Social Services, Mental Health, Public Speaking, Nonprofits, Crisis Intervention, Customer Service, Fundraising, Workshop Facilitation, Psychology, Psychotherapy, Community Outreach, Program Development, Case Managment, Treatment, Behavioral Health, Volunteer Management, Event Planning, Teaching, Personal Development, Healthcare, Conflict Resolution, Group Therapy, Staff Development, Leadership Development, Program Evaluation, Career Counseling, Adolescents, Grant Writing, Motivational..., Stress Management, CBT, Community Development, Community Organizing, Mindfulness, Non-profit..., Training, Interventions, Organizational..., Therapists, Mental Health Counseling, Counseling Psychology, Case Management
Education
Wake Technical Community College 2010 — 2014
Human Services, General
Raleigh Bartending School 2010 — 2010
Bartender, The Art of Bartending
Cape Fear Community College 2008 — 2010
Occupational Therapist Assistant
Madison Area Technical College
College Transfer
Youngstown State University
Dietetics
Biogen Idec February 2006 - Present
Yonkers Industries @ Biogen Idec November 2004 - February 2006
Lifetime Health August 2001 - June 2004
Verizon Wireless 2001 - 2002
Skills
Meeting Planning, Lotus Notes, Process Scheduler, Software Documentation, Outlook, Customer Service, Administrative..., Document Management, Pharmaceutical Industry, Clinical Research, Microsoft Excel, Microsoft Office, Process Improvement, Healthcare, Project Management, PowerPoint, Sop, Access, Project Planning, Medical Devices, Microsoft Word, Biotechnology
Education
Canisius College 1997 — 2001
Bachelor of Arts, Communication Studies
Patient Centered Care August 2015 - Present
Pacifica Senior Living August 2014 - April 2015
Pacifica Senior Living November 2014 - March 2015
Pacifica Senior Living August 2014 - November 2014
Danaher Industrial Controls February 2011 - March 2014
Pacifica Senior Living October 2009 - December 2010
Verizon Wireless April 2009 - October 2009
Oakdale Heights Senior Living March 2004 - May 2007
Skills
Microsoft Office, Microsoft Excel, Sales, Cpr Certified, Healthcare, Process Improvement, Customer Service, Time Management, Healthcare Management, Data Entry, Medical Terminology, Supervision, Team-oriented, Social Services, Conflict Resolution, Team Building, Microsoft Word, Organizational..., Kaizen, PPAP, Interviews, Employee Relations, Training, Performance Management, Leadership, Software Documentation, Team Leadership, Supervisory Skills, Program Management, Access, Office Management, Inventory Management, Continuous Improvement, Accounts Payable, Employee Training, Outlook, Accounts Receivable, Teamwork, Human Resources
Education
Cape Fear Community College 1998 — 2002
Associate of Science (A.S.), Occupational Therapy/Therapist
Cape Fear Community College
Verizon Wireless May 2014 - Present
GE Manufacturing Solutions July 2012 - March 2013
National Security Group January 2003 - July 2012
U.S. Air Force January 1996 - January 2011
Skills
Sales Management, National Security, Telecommunications, Security Management, Government, Military Justice, Special Operations, Corporate Security, MIS
Education
Texas Southern University 2013 — 2015
Master's Degree, Management Information Systems, General, 3.0
Cameron University 2003 — 2005
Bachelor's Degree, Behavioral Sciences
Oklahoma State University 2001 — 2003
Associate's Degree, Behavioral Sciences
Verizon Wireless June 2014 - Present
Verizon Wireless December 2012 - June 2014
Verizon Wireless January 2010 - December 2012
Argosy University March 2011 - January 2012
Verizon Wireless August 2011 - December 2011
Verizon Wireless June 2005 - January 2010
Verizon Wireless January 2008 - June 2008
University of Slippery Rock May 2004 - March 2005
University of Slippery Rock October 2002 - May 2004
Skills
Talent Acquisition, Talent Management, Recruiting, Employee Relations, Human Resources, Employee Engagement, Onboarding, Training, Workforce Planning, Personnel Management, HR Consulting, Applicant Tracking..., New Hire Orientations, HR Policies, Temporary Placement, Internet Recruiting, Employee Training, Project Management, PeopleSoft, Succession Planning, Job Descriptions, Performance Management, Business Networking, Performance Improvement, Instructor-led Training, Behavioral Interviewing, Technical Recruiting, Employee Benefits, FMLA, Workshop Facilitation, HRIS, Resume Writing, Leadership Development, Affirmative Action, Benefits Negotiation, Employment Law, Labor Relations, Sourcing, Taleo, SPHR, Career Development, Organizational..., Job Fairs, Hiring, Interviews, Deferred Compensation, Organizational..., Employer Branding, Leadership, Management
Education
Capella University 2013 — 2016
Doctor of Philosophy (PhD), Industrial and Organizational Psychology
Indiana State University 2004 — 2007
Masters, Human Resource Management
Geneva College 2000 — 2002
Bachelors, Human Resource Development
University of Pittsburgh
Information Science, Computer Science
X-Slave Enterprises July 2012 - Present
Kingdom Builders Financial Group 2012 - 2012
Verizon Wireless April 2010 - September 2011
Skills
Direct Sales, Account Management, Sales, Customer Satisfaction
Education
Cape Fear Community College 1995 — 1997
Associate of Arts and Sciences (A.A.S.), Hospitality Administration/Management
Compass Group North America November 2014 - Present
Windstream Communications September 2013 - September 2014
Hertz Local Edition May 2013 - September 2013
SPX Corporation February 2013 - March 2013
Verizon Wireless November 2007 - May 2011
TRIANGLE RENT-A-CAR March 2006 - June 2006
FLEXIBLE EXPRESS January 2005 - August 2005
Skills
Basic Accounting, Telecommunications, Billing, Data Entry, Data Management, Data Analysis, Microsoft Office, Access, Excel, Notary Signing Agent, Document Management, AS 400 Systems..., Management, Invoicing, Leadership, Time Management, Accounting, Accounts Payable, Customer Satisfaction, Microsoft Excel, Team Building, Customer Service, Social Networking, Marketing, Sales
Education
Strayer University 2009 — 2011
MBA, Management
Canisius College 1994 — 1999
Bachelor of Arts, Communications
Phillips Lytle LLP December 2011 - Present
AMERICAN FIBER SYSTEMS INC November 2000 - October 2010
Verizon Wireless March 1998 - November 2000
UNDERBERG AND KESSLER LLP August 1996 - March 1998
Underberg & Kessler, LLP June 1994 - August 1995
Phillips, Lytle Hitchcock, Blaine & Huber April 1990 - October 1993
Skills
Due Diligence, Telecommunications, Contract Negotiation, Managed Services, Dark Fiber, Spectrum Leasing, Co-Location Agreements, Building Access..., Pole Attachment..., Wireless Site Leasing, Broadband, Network Infrastructure..., Network Construction..., Franchise &..., CLEC & IXC Operating..., Telecom Company Mergers..., Mergers, Start-ups, Arbitration, Negotiation, Corporate Law, Legal Writing, Trade Secrets, Sales, Mergers & Acquisitions, Joint Ventures, Budgets, Civil Litigation, Litigation, Wireless, Legal Research, Strategic Planning, Acquisitions, Management, Corporate Governance, Intellectual Property, Leases, Real Estate Transactions, Commercial Litigation, Licensing, Privacy Law, Executive Management, Real Estate, Mediation, Employment Law, Finance
Education
State University of New York College at Buffalo 1985 — 1988
Juris Doctor, Law
Canisius College 1981 — 1985
Bachelor of Arts, Political Science/Pre-law
The Computer Warriors October 2015 - Present
Verizon Wireless September 2014 - June 2015
Winglish USA August 2013 - August 2014
RadioShack September 2008 - January 2014
Turning Stone Resort Casino September 2010 - May 2011
Turning Stone Resort Casino June 2008 - August 2008
McDonald's Corporation August 2007 - August 2008
Skills
Customer Service, Sales, Retail, Microsoft Office, Customer Satisfaction, Call Centers, Customer Experience, Training, Advertising, Troubleshooting, Inventory Management, Microsoft Word, Team Leadership, Time Management, Leadership, PowerPoint, Social Media, Management, Research, Marketing, Social Networking, Cashiering, Public Speaking, Negotiation, Microsoft Excel, Outlook, Teamwork, Sales Management, Project Management, Telephone Skills, Data Entry, Customer Retention, Marketing Strategy
Education
Cape Fear Community College 2010 — 2011
Associates, General Studies
Mohawk Valley Community College 2008 — 2009
Associate's degree, General Studies
Clinton Central High School 2003 — 2007
High School Diploma, High School
Oxford International June 2015 - Present
Seattle Corporate Search February 2015 - June 2015
Randstad September 2013 - February 2015
Comcast Cable August 2010 - March 2013
Verizon Wireless July 2006 - March 2010
Skills
Sales, Recruiting, Interviews, Management, Cold Calling, Hiring, Temporary Placement, Training, Staffing Services, Talent Acquisition, B2B, Applicant Tracking..., New Business Development, Permanent Placement, Human Resources, Direct Sales, Sourcing, Onboarding, Temporary Staffing, Contract Recruitment, Internet Recruiting, College Recruiting, Screening Resumes, Employee Benefits, Screening, Payroll, Executive Search, Staff Development, Employee Training, New Hire Orientations, Mentoring and Coaching, Client Relations Skills, Job Postings, Job Descriptions, Reference Checking, Full-life Cycle..., Candidate Pipelining, Resume Writing, Job Coaching, Job Fairs, Recruitment Advertising, Client Development, PeopleSoft, Direct-hire, LinkedIn Recruiter, Account Management, Customer Service, Team Building, CRM Databases, Technical Recruiting
Education
Capella University
Bachelor of Arts in Business Administration, In progress
Pierce College Ft. Steilacoom
Coursework Completed
Battles Pontiac Buick Gmc April 2013 - Present
Commercial Electrical Solutions Inc. January 2011 - January 2015
Verizon Wireless July 2001 - July 2011
Skills
B2B, Customer Retention, Retail, Sales, Sales Management, Sales Operations
Education
Cape Cod Community College 1999 — 2000
Sandwich High School 1995 — 1998
High School Diploma, 12
Somerset High School 1994 — 1995
NYLIFE Securities LLC April 2013 - Present
New York Life Insurance Company October 2012 - Present
Verizon Wireless February 2005 - August 2012
Twinco Inc February 2002 - June 2005
Skills
Sales, Direct Sales, Account Management, Customer Satisfaction, Customer Retention, 401k Rollovers, Financial Services, Personal Finance, Business Networking, Charitable Giving, IRA Rollovers, Retirement, Retirement Planning, Public Speaking, Small Business, Term Life Insurance, Insurance, Investments, Key Person Insurance, Leadership, Legacies, Legacy Planning, Life Insurance, Life Insurance..., Networking, Problem Solving, Protection..., Selling, Succession Planning, Building Relationships, Business Insurance..., Customer Insight, Multi-generational..., Multi-generational..., Communication, Business Exit Strategy, Creative Problem Solving, Grandchild Gifting, Gifting Strategies, Education Funding..., Estate Planning, Licensed Life Insurance..., Licensed in Long Term..., Permanent Life Insurance, Risk Management, Supplements to Employee..., Time Management, Writing, Wealth Preservation..., Wealth Transfer...
Education
St. Bonaventure University 2008 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
Canisius College 2003 — 2007
Bachelor of Arts (B.A.), Political Science and Government
Canisius College 2003 — 2007
Bachelor of Arts (B.A.), Economics
West Seneca East Senior High School 1999 — 2003
High School
T-Mobile November 2010 - Present
Verizon Wireless April 2007 - June 2009
Nextel Partners July 2005 - February 2007
Cingular Wireless May 2003 - May 2005
Cingular Wireless May 2000 - May 2003
Office Depot 1998 - 2000
Walmart 1996 - 1998
Skills
Sales Operations, Customer Retention, Customer Experience, Sales, Direct Sales, Leadership, P&L Management, Retail, Training, Telecommunications, CRM, Sales Management, Coaching, Account Management, Team Building, Strategic Planning, Customer Service, Marketing, New Business Development, Sales Process, Team Leadership, Leadership Development, Selling, Human Resources, Hiring, Solution Selling, Talent Management, Project Planning, Store Management, Cross-functional Team..., Full P&L Responsibility, Succession Planning, Highly Effective Teams, Channel Strategy, Field Operations, Asset Managment, Landlord, Profit, Asset Management, Inventory Management, Operations Management, B2B, Employee Training, Retail Sales, Recruiting
Education
Campbellsville University 1989 — 1993
Bachelor of Science (B.S.), Psychology
Verizon Wireless January 2014 - Present
Gogo July 2013 - January 2014
Insight Global March 2013 - July 2013
U.S. Cellular August 2002 - March 2013
PrimeCo Personal Communications March 1997 - 2002
CellularOne (Southwestern Bell) 1994 - 1997
Skills
Wireless, CDMA, Cellular Communications, LTE, 4G, RF Engineering, Computer Network..., Wireless Networking, Telecommunications, EVDO, UMTS, 3G, WiMAX, CDMA2000, GSM, RF, Network Design, Microwave, Mobile Communications, Troubleshooting, IP, Testing, T1, Mobile Devices, Ethernet, TDMA, MPLS, VoIP
Education
Capella University 2012 — 2017
Bachelor of Science (BS), Business/ Management and Leadership, currently 4.0
ITT Technical Institute 1988 — 2000
Associate of Arts and Sciences (A.A.S.), Electrical, Electronic and Communications Engineering Technology/Technician, 3.5
Verizon Wireless September 2006 - Present
Skills
Sales Operations, Customer Retention, Team Building, Financial Accounting, Wireless, Microsoft Excel, Research, Leadership, Microsoft Office
Education
Canisius College 2012 — 2015
Master of Business Administration in Professional Accounting, Accounting
State University of New York College at Fredonia 2000 — 2004
History
Reclaimed Maine 2002 - Present
Verizon Wireless August 2002 - May 2009
Skills
Visual Arts, Art, Painting, Drawing, Fine Art, Acrylic, Graphic Design, Photography, Illustration, Oil Painting, Portraits, Software Installation, Illustrator, Photoshop, Digital Photography, Mac, Storyboarding, Logo Design, Image Manipulation, Dreamweaver, Adobe Creative Suite, Graphics, Image Editing, Web Design
Education
Cameron University 1980 — 1984
BS, Computer Sciences
Verizon Wireless Administrative Assistant1 SOURCE SOLUTIONS INC.2008 - 2010
Atlantic Orthopaedics 2003 - 2005
Kenneth Moore Signs 2000 - 2001
Education
Cape Fear Community College 2008 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
New Hanover high school 1994 — 1998
Uber July 2015 - Present
Goodwill Industries of Greater New York and Northern New Jersey May 2015 - July 2015
initiafy (formerly Induction Manager/Orientation Manager) December 2014 - May 2015
CustomInk July 2013 - January 2015
Tribute Properties September 2012 - July 2013
Tribute Properties March 2012 - November 2012
The Sterling House April 2010 - June 2012
Verizon Wireless April 2008 - April 2010
Skills
Customer Service, Social Networking, Social Media Marketing, Team Building, Sales, Event Planning, Property Management, Customer Satisfaction, Leadership, Facebook, Contract Negotiation, Social Media, Microsoft Office, Advertising, Leases, Management, Training, Negotiation, Public Speaking, Marketing Communications, Team Leadership, Event Management, Real Estate, Photoshop, Retail, Purchasing, Outlook, Time Management, Rentals, Merchandising, Inventory Management, Social Media Outreach, Salesforce.com, Orientation Programs, Employee Orientations, Design, Photography, Marketing, Budgets, Marketing Strategy, Hospitality, Account Management, Online Marketing, Onboarding, QuickBooks, Recruiting, Employee Training, Corporate Events, Employee Relations, Sales Management
Education
Indiana University East 2014 — 2016
Bachelor's Degree, Organizational Communication, General
Cape Fear Community College 2005 — 2007
Associate in Arts (A.A.), Communication and Media Studies
Prime Therapeutics May 2013 - Present
Aerotek October 2012 - May 2013
Walgreens Pharmacy January 2009 - February 2013
Verizon Wireless September 2006 - June 2008
Go Wireless Inc. November 2005 - September 2006
Skills
Customer Service, Microsoft Office, Sales, Microsoft Word, Inventory Management, Microsoft Excel, Management, Account Management, Time Management, Pharmacy, Pharmacy Technicians, Money Management, At Multitasking, Teaching, Organization Skills, PowerPoint
Education
Kaplan University 2008 — 2011
BS, Psychology, Child Develpoment
Capella University 2007 — 2009
Verizon Wireless January 2015 - Present
Indian Chief Tavern January 2007 - November 2014
Coastline Restaurant June 2006 - September 2006
Goldbelt Eagle October 2005 - May 2006
Barnstable County Sherrif's Office October 2004 - March 2006
United States Marine Corps September 2000 - September 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, Leadership, PowerPoint, Strategic Planning, Social Media, Logistics Management, Management, Sales Management, Corporate Sales..., Project Management, Project Planning, Process Improvement, Customer Satisfaction, Customer Relations, Customer Experience, Customer Retention, Military Training, Military Logistics, Military Operations, Stressful Situations, High Pressure Situations, Situational Leadership, Situational Sales..., Contract Negotiation, Supplier Negotiation, Operational Excellence
Education
Massachusetts Criminal Justice Correctional Training Academy 2008 — 2008
Cape Cod Community College 1996 — 1998
Associate of Science (AS), Criminal Justice/Police Science
Massachusetts Criminal Justice Training Counsel, Police Academy 1996 — 1996
Verizon Wireless January 2015 - Present
Cape Cod Commission July 2014 - March 2015
Verizon Wireless April 2013 - January 2015
Cape Cod Commission July 2013 - June 2014
Town Meeting May 2010 - May 2014
Cape Cod Commission December 2012 - June 2013
Town of Falmouth Affirmative Action Committee June 2010 - June 2013
Verizon Wireless December 2010 - March 2013
Thrive - CIGSYA 2011 - 2012
Skills
Public Speaking, Android, iOS, Windows Phone, Affirmative Action, Social Media, Public Policy, Local Government, Board of Directors, Networking, Team Leadership, Marketing, Chrome OS, Strategic Planning, Nonprofits, Task-oriented
Education
Cape Cod Community College
Apple September 2015 - Present
Carolina Blogging January 2015 - Present
The Hot Mess Kitchen October 2014 - Present
Verizon Wireless June 2004 - August 2015
Blitz Research, Inc. May 2003 - May 2004
Meadowsweet Kennel March 2002 - May 2003
McDonalds June 2000 - March 2002
Skills
Telecommunications, Customer Retention, Long-term Customer..., Building Customer..., Blogger, Social Media, Technical Support, Sales, Employee Engagement, Training, Leadership, Customer Relations, Time Management, Customer Satisfaction, Customer Service, Team Building, Team Leadership, Call Centers, Customer Experience, Microsoft Office
Education
Cape Fear Community College 2015 — 2017
Associates in General Education, Web Page, Digital/Multimedia and Information Resources Design
Emsley A Laney High School 1996 — 2000
High School Diploma
Verizon Wireless September 2015 - Present
Verizon Wireless May 2013 - August 2015
Verizon Wireless April 2012 - April 2013
Verizon Wireless August 2010 - April 2012
AT&T/ Authorized Retailer January 2009 - July 2010
AT&T June 2007 - January 2009
AT&T April 2004 - June 2007
Skills
Telecommunications, Sales, Wireless, Customer Service, Management, Solution Selling, Account Management, Mobile Devices, Team Leadership, Direct Sales, Call Centers, Customer Experience, Customer Retention, Managed Services, VoIP
Education
Cameron University
Verizon Wireless June 2015 - Present
Verizon Wireless October 2012 - June 2015
Verizon Wireless September 2010 - October 2012
Toys"R"Us, Inc. June 2010 - September 2010
JCPenney July 2009 - June 2010
Michaels Stores, Inc. March 2007 - July 2009
Milford Management Group 2007 - 2008
Skills
Management, Cold Calling, Customer Service, Call Centers, Recruiting, Sales, Time Management, Training, Interviews, CRM
Education
Cape Fear Community College 2010 — 2015
Associates Degree General Education, General Education
Nichole's Helping Hands Daycare October 2014 - Present
Verizon Wireless March 2014 - Present
My Sister's Jewelry Box June 2011 - Present
Verizon Wireless June 2004 - Present
Sprint June 1996 - August 2001
Food Lion 1995 - 1998
First Flight Federal Credit Union February 1995 - June 1996
Skills
Billing, Customer Relations, Customer Service, Microsoft Office, Coordination, Call Center, Excel, Budgeting, Fundraising, Customer Satisfaction, Supervisory Skills, PowerPoint, Strategic Planning, Word, Telephone Skills, Mentoring, Administration, Outlook, Scheduling, Event Planning, Problem Solving, Inventory Management, Telecommunications, Coaching, Documentation, Research, Database Administration, Troubleshooting, Conflict Resolution, Negotiation, Planning, Team Building, Event Management, Mobile Technology, Billing Systems, Program Management, Public Relations, Program Development, Promotions, Training, Team Leadership, Leadership Development, Customer Experience, Wireless, 4G, Nonprofits, Wireless Networking, Community Outreach, Analysis, EVDO
Education
Cape Fear Community College 2012 — 2014
Early Childhood Education, Early Childhood Education and Teaching
Craven Community College 1995 — 1996
Cosmetology
New Bern High School 1992 — 1994
Strayer University-North Carolina
Bachelor of Business Administration (B.B.A.), Project Management
Verizon Wireless April 2015 - Present
DHJ management partners February 2012 - Present
Red Robin October 2006 - February 2012
Skills
Management, Training, Team Leadership, Marketing, Restaurant Management, Restaurants, Food Service, Employee Training, Food, Employee Relations, Recruiting, Hiring, Time Management, Hospitality, Customer Service, Bartending, Human Resources, Food, Leadership Development, Team Building, Microsoft Office, Employee Engagement, PowerPoint, Cooking, Talent Acquisition, Microsoft Word, Food Safety, Microsoft Excel, Public Speaking, Inventory Management, People Skills, Teamwork, Social Networking, Event Planning, Catering, Interviews, Leadership, Social Media, Customer Satisfaction, Team Management, Hospitality Management, Strategy, Teaching, Event Management, Change Management
Education
Cape Fear Community College 2008 — 2010
Associate of Arts (A.A.), Psychology
SUNY Cobleskill 2004 — 2006
Associate's degree, Developmental and Child Psychology
Verizon Wireless August 2015 - Present
Verizon Wireless September 2014 - August 2015
Verizon Wireless January 2014 - September 2014
Verizon Wireless May 2013 - January 2014
Gaskets Rock Of Coastal Carolina February 2012 - January 2013
Bankers Life and Casualty January 2009 - February 2012
Olsten Staffing November 2009 - January 2010
Skills
QuickBooks, Salesforce.com..., FileMaker, Customer Service..., Accounts Payable, Accounts Receivable, Collections, Corporate Recruiting, Recruiting, Sales, New Client Prospecting, Telemarketing, Fundraising, Microsoft Office, Branch Banking, Temporary Staffing, Human Resources, New Hire Orientations, Highly motivated..., Adaptability, Flexibility, Organized Multi-tasker, Oral & Written..., Mediation, Conflict Management, Conflict Resolution, Negotiation, UPS Shipping, Product Marketing, Financial Reporting, Payroll Taxes, Quarterly Taxes, Executive..., Spreadsheets, Invoicing, Time Management, Telephone Skills, Payroll, Filing, Customer Service, Training
Education
University of North Carolina at Wilmington 2006 — 2008
Bachelors of Arts, Communication Studies, 3.8
Cape Fear Community College 2003 — 2006
Associate of Arts (A.A.), Pre-Speech & Communications
Hoggard High
Verizon Wireless May 1999 - Present
Alltel Wireless May 1999 - January 2009
Skills
Wireless, Telecommunications, Troubleshooting, Wireless Networking, VoIP, Switches, Cisco Technologies, TCP/IP, Routers, Networking, Computer Network..., Active Directory, Network Security, Printers, Operating Systems, Call Centers, Computer Hardware, WAN, Network Design, Software Installation, IP, Vendor Management, LAN-WAN, Servers, Technical Support, Telephony, VPN, Disaster Recovery, Network Engineering, System Deployment, CCNA, Data Center, Network Administration, Routing, Windows 7, Windows XP, IT Operations, Security, Firewalls
Education
Campbell University 2004 — 2006
B.A.S., Information Systems (Programming)
Verizon Wireless July 2010 - Present
Verizon Wireless November 2007 - June 2010
Verizon Wireless August 2006 - October 2007
Skills
Customer Service, Customer Experience, Telecommunications, Call Centers, Troubleshooting, Mobile Devices, Technical Support, Sales Management, Sales, Training, Management, Customer Retention, Retail, Marketing, Android, iOS, Microsoft Office, Social Media
Education
Canisius College 2002 — 2006
B.S., Management Information Systems for Business
Verizon Wireless Business Account Executive February 2012 - Present
Verizon Wireless Retail Sales Representative December 2008 - February 2012
Verizon Wireless November 2007 - December 2008
Skills
consistant, motivated, Persuasive Communication, Sales, Microsoft Office, Customer Satisfaction, Solution Selling, Wireless, Customer Retention, Direct Sales, Lead Generation, Customer Service, M2M, Telecommunications, Salesforce.com, B2B, Cellular Communications, Mobile Devices, 4G, LTE, Cold Calling, Customer Experience, Account Management
Education
Roberts Wesleyan College 2004 — 2006
Bachelors of Arts, Communication
Canisius College 2003 — 2004
OPIE Software January 2015 - Present
Verizon Wireless September 2007 - November 2014
Starbucks November 2006 - May 2007
Walt Disney World January 2003 - May 2003
Skills
Excel, PowerPoint, Word, Mac OS X, Final Cut Pro, Android, Customer Retention, Retail, Inventory Management, Training, Account Management, Microsoft Excel, Microsoft Word
Education
Cape Fear Community College 2003 — 2005
Certificate, Film Production
Cuyahoga Community College 1999 — 2000
Transfer Eligible Focus, Film Studies
Verizon Wireless May 2010 - October 2011
Verizon Wireless November 2008 - May 2010
Skills
Bilingual-English/Spanis..., Sales, Outstanding..., Adaptable & a quick..., Microsoft Office
Education
Campbell University 2012 — 2014
Georgia Perimeter College 2004 — 2010
CIGNA April 2012 - Present
Verizon Wireless November 2010 - May 2011
Elite Profit Network September 2009 - February 2011
Skills
Attraction Marketing, Personal Branding, Network Marketing, Social Media Marketing, Lead Generation, Video Marketing, Online Advertising, Social Networking, Email Marketing, Facebook, Word Of Mouth Marketing, Online Lead Generation, Social Media, Marketing, Direct Marketing
Education
Capella University 2009 — 2011
MBA, Marketing
Georgia Southern University 2002 — 2008
Bachelor of Science, Public Relations
T-Mobile January 2012 - May 2012
Verizon Wireless June 2006 - March 2010
Buies Creek Fire & Rescue October 2005 - June 2006
Skills
Customer Satisfaction, Training, Sales, Wireless, Telecommunications, Call Center, VoIP, MPLS, Avaya, Wireless Networking, IP, Blackberry, Billing Systems, DWDM, WAN, Technical Support, Ethernet, Troubleshooting
Education
Campbell University 2003 — 2006
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration
U.S. Trust August 2015 - Present
North Carolina Office of the Commissioner of Banks; Texas Department of Banking March 2013 - August 2015
First National Bank of Shelby NC September 2012 - March 2013
Verizon Wireless August 2004 - May 2010
Skills
Trust Services, Fiduciary, Trust Officer, Compliance, Financial Analysis, Wealth Management, Data Analysis, Teamwork, Financial Reporting, Financial Audits, Legal Compliance, Banking, Investment Management, Investment Strategies, Investments, Modern Portfolio Theory, Regulatory Analysis, Sales Presentations, Salesforce.com, Sales, Sales Process, Customer Satisfaction, Sales Management, Forecasting, Selling, SaaS, Team Leadership, Microsoft Office, Customer Service, Leadership, Strategic Partnerships, Building Relationships, Selling Skills, Business Development, PowerPoint development
Education
Cannon Financial 2013 — 2014
Investment Management
Campbell University 2009 — 2010
Master, Trust and Wealth Management
University of Tennessee-Knoxville 1998 — 2002
BA, Economics
City of Wilmington, NC September 2015 - Present
JWB Insurance Group December 2007 - September 2015
Verizon Wireless February 2007 - July 2007
Target August 1999 - March 2006
Skills
Employee Benefits, HIPAA, Benefits Administration, Customer Service, Health Insurance, Disability Insurance, Multi-line Phone, Insurance, Receptionist Duties, COBRA, Clerical Work, Clerical Skills, Appointment Scheduling, Phone Etiquette, Life Insurance, Term Life Insurance, Voluntary Employee..., Healthcare, Customer Follow-up, Renewal Retention, Mail Sorting, Postage Meter, Microsoft Office, Managing Database, Document Management, Access Database, Cashiering, Childcare, Indexing, Filing, Customer Experience, Front Office, Greeting Cards, Fax, Telephone Skills, Administrative..., Sales, Training
Education
Cape Fear Community College 2002 — 2005
Associate of Arts (A.A.), Elementary Education and Teaching
University of North Carolina at Wilmington
Digi International May 2014 - Present
Qexa Technology April 2009 - May 2014
Motorola Solutions December 2011 - August 2013
AT&T January 2007 - December 2011
Fonality 2007 - 2007
Motorola January 2005 - July 2006
Verizon Wireless June 2001 - November 2004
Nortel Networks December 1999 - February 2001
AT&T Global Services October 1998 - December 1999
NEXXUS GROUP (ISDN-NET, INC.) April 1996 - September 1998
Skills
Wireless, M2M, Mobile Devices, Mobile Device Management, Cloud Computing, Cellular Communications, Wireless Security, Mobile Technology, SaaS, Wireless Networking, Mobile Applications, Enterprise Mobility, Direct Sales, Professional Services, CWNA, Product Management, WiFi, WAN, Solution Selling, Account Management, Networking, Mobile Internet, IP, Virtualization, Lead Generation, Network Design, B2B, Strategic Partnerships, Channel Partners, Solutions Marketing, LTE, Android, Mobile Marketing, Website Development, RFID+, Managed Services, MPLS, Sales Operations, Cisco Technologies, Unified Communications, Selling, Start-ups, Wordpress, Asset Managment, HTML 5, Video Editing, Digital Video, Web Video, Social Media Marketing, Adobe Creative Suite
Education
Capella University 2004 — 2005
Information Security
The George Washington University - School of Business 2000 — 2000
Certificate of Project Management, Project Management
University of Tennessee-Knoxville 1987 — 1993
Bachelor, Economics
Hillwood 1982 — 1986
Broward County May 2009 - July 2009
Verizon Wireless September 2004 - May 2007
Education
St. Thomas University 2008 — 2010
M.S., Sports Administration
St. Thomas University School of Law 2007 — 2010
J.D., Law
Canisius College 2002 — 2004
B.A., Psychology/Sociology
New Hanover Regional Medical Center May 2015 - Present
Bank of America December 2012 - July 2014
New Hanover County May 2007 - May 2012
Verizon Wireless June 2004 - February 2007
Skills
Customer Service, Training, Microsoft Excel, Microsoft Office, Data Entry, Government, PowerPoint, Microsoft Word, Customer Satisfaction, Leadership, Team Leadership, Group Work, Fast Learner, Typing, High Level Of Accuracy, Communication Skills, People-oriented
Education
Cape Fear Community College 2012 — 2016
In progress/Part-time, Registered Nursing/Registered Nurse
John T Hoggard High School 1998 — 2002
Diploma, General Education
Verizon Wireless January 2009 - Present
Alltel Wireless June 2008 - January 2009
Ultimate Staffing July 2005 - June 2008
Qimonda / Infineon Technologies (Ultimate Staffing) July 2005 - September 2006
Volt Services Group August 2003 - July 2005
Lowe's Home Improvement August 2002 - August 2003
Lowe's Companies, Inc. May 2000 - July 2002
Education
Campbell University
BA, Business Administration
Edy's Grand Ice Cream January 2006 - July 2007
Edy's Grand Ice Cream January 2005 - July 2007
Edy's Grand Ice Cream January 2004 - July 2007
Edy's Grand Ice Cream June 2002 - December 2005
Verizon Wireless December 1998 - May 2001
Aon Risk Services, Inc. August 1995 - April 1998
Skills
Coordination, Management, Analysis, Payroll, Time Management, Sales, Inventory Management, Invoicing, Forecasting, Project Planning
Education
Saint Cloud State University - G.R. Herberger College of Business 2010 — 2012
MBA
Capella University 2007 — 2009
Bachelor of Science in Business, Project Management
NRG Curtailment Solutions, LLC, an NRG Company October 2014 - Present
Lumsden & McCormick, LLP June 2013 - September 2014
Verizon Wireless August 2011 - August 2012
Brock, Schechter & Polakoff, LLP February 2012 - April 2012
HSBC February 2010 - May 2011
Columbus Blue Jackets May 2009 - November 2009
Dave & Adam's Card World July 2005 - April 2008
Skills
Social Media, Sports Marketing, Sports Management, Social Media Marketing, Sports, Accounting, Financial Accounting, Tax Accounting, Cost Accounting, Advertising, Account Management, Ticket Sales, Sales, Marketing, Microsoft Excel, Management, Customer Service, Microsoft Office, Financial Reporting, Financial Analysis, Microsoft Word, Time Management, Leadership
Education
Canisius College 2011 — 2013
M.B.A., Accounting
University of Massachusetts at Amherst - Isenberg School of Management 2003 — 2005
B.S., Sports Management
Canisius College 2001 — 2003
B.S., Business Management
Verizon Wireless March 2015 - Present
Verizon Wireless June 2014 - February 2015
Verizon Wireless July 2011 - May 2014
Verizon Wireless July 2010 - July 2011
Finish Line July 2008 - May 2010
Finish Line 2005 - 2007
Education
Canisius College 2001 — 2005
Bachelor's Degree, Secondary Education and Teaching, High School
Cape Fear Valley Health System May 2015 - Present
CVS Pharmacy October 2010 - April 2015
Verizon Wireless June 2010 - September 2010
The Vitamin Shoppe August 2008 - November 2008
Skills
Public Speaking, Event Planning, First Aid, Research, Social Media, Marketing, PowerPoint, Social Networking, Public Relations, Data Analysis, Event Management, Marketing Strategy, Customer Service, Sales, Retail, Merchandising, Customer Satisfaction, Strategic Planning, Pharmacy, Healthcare, Microsoft Office, Leadership
Education
Campbell University 2011 — 2015
Doctor of Pharmacy (PharmD), Pharmacy
Campbell University 2010 — 2012
M.S., Clinical Research
University of North Carolina at Chapel Hill 2003 — 2007
Bachelors of Arts, Exercise Science
University of Arkansas Division of Agriculture Cooperative Extension November 2012 - Present
Arkansas Department of Parks & Tourism 2012 - December 2012
Elite Events January 2007 - October 2012
Verizon Wireless May 2010 - July 2011
Alltel Wireless January 2005 - May 2010
Skills
Teamwork, Microsoft Office, Vendor Relations, Event Planning, Technical Writing, Marketing, Leadership
Education
Capella University 2009 — 2011
MS, Education
Henderson State University 1998 — 2004
BA, English
Verizon Wireless September 2014 - June 2015
American Airlines March 2014 - September 2014
Energy Future Holdings August 2013 - February 2014
Ally Financial Inc. March 2006 - July 2013
Verio/NTT March 1999 - November 2003
Skills
Data Center, Servers, Troubleshooting, Documentation, Computer Hardware, Cisco Technologies, Software Documentation, Security, Switches, System Deployment, Routers, Integration, Network Engineering, DNS, Networking, System Administration, Firewalls, Microsoft Exchange, VMware, HP, Visio, Disaster Recovery, Windows Server, ITIL, IIS, Active Directory, VPN, IT Service Management, Telecommunications, Vendor Management, Citrix, Cisco Nexus, Software Installation, Cisco Routers, Qualys, Vulnerability Management
Education
Cameron University 1988 — 1989
incomplete, Music
Verizon Wireless December 2000 - Present
Soccer Coach 1994 - Present
WirelessNorth December 1998 - December 2001
Hopkins High School 1996 - 1999
United States Marine Corps June 1990 - August 1996
Skills
Project Management, Telecommunications, OC3, EVDO, VoIP, Process Improvement, Networking, Sports, LTE, Coaching, Training, Soccer, Team Leadership, Management, Wireless, IP, CDMA2000, Ethernet
Education
DeVry University 2012 — 2016
Network Management, Computer Systems Networking and Telecommunications
Campbell University 2003 — 2004
Verizon Enterprise Solutions February 2014 - Present
Verizon Enterprise Solutions February 2010 - February 2014
Verizon Wireless October 2003 - January 2010
Verizon Wireless October 2002 - October 2003
Verizon Wireless May 2000 - October 2002
Skills
Direct Sales, Solution Selling, M2M, Telecommunications, Wireless, Program Management, Sales, Customer Retention, Management, Selling, Training, Sales Process, B2B, Strategic Partnerships, Mobile Devices, Business Strategy, Managed Services, Unified Communications, Salesforce.com, Channel Partners, Cold Calling, VoIP, SaaS, Account Management, Customer Experience, Sales Operations, Call Centers, Sales Management, Cellular Communications, Professional Services, Cloud Computing, Product Marketing, CRM, Customer Satisfaction, Mobile Technology, Sales Presentations, Wireless Broadband, Complex Sales
Education
Campbell University 1983 — 1987
Bachelor of Business Administration (BBA), Business/Managerial Economics
Verizon 2007 - Present
Verizon Wireless August 2003 - Present
Alltel August 2003 - January 2009
Midwest Wireless August 2003 - July 2007
Education
Capella University 2009 — 2012
BS, Project Management
South Central College 1999 — 2002
AAS, Administrative Studies
New Hanover County May 2011 - February 2012
Time Warner Cable January 2009 - May 2011
TownePlace Suites by Marriott October 2008 - November 2008
Wingate by Wyndham September 2008 - October 2008
Verizon Wireless March 2005 - June 2008
Candlewood Suites November 2001 - March 2008
Education
Cape Fear Community College
Psychology
Goodfellas Nitelife July 2004 - Present
Verizon Wireless June 2014 - Present
Archer Healthcare September 2012 - June 2014
ARAMARK February 2011 - September 2012
Skills
Inventory Management, Food & Beverage, Restaurants, Catering, Time Management, Hospitality, Hospitality Management, Cashiering, Event Planning, Microsoft Excel, PowerPoint, Banquets, Sales, Microsoft Word, Profit, Restaurant Management, Food Service, Customer Service, Microsoft Office, Leadership
Education
Strayer University 2014 — 2017
Master of Business Administration (M.B.A.), Human Resources Management
East Carolina University 2011 — 2013
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Cape Fear Community College 2004 — 2005
Associates in Applied Science, Hotel/Restaurant Management, Hotel, Motel, and Restaurant Management, 3.75
Verizon Wireless November 2014 - Present
Verizon Wireless Employee Accounts 2014 - 2015
Verizon Wireless October 2005 - October 2014
USVI Soccer 1987 - 2002
Verizon Wireless 1997 - 1999
CC Media Center September 1990 - May 1992
Skills
Call Center, Customer Service, Collections, Bilingual Communications, Financial Services, Video Production, Account Management, Troubleshooting, Call Centers, Customer Experience, Editing, Interviews, Project Management, Vendor Management, Management, Risk Management, Telecommunications, Recruiting, Training, Cold Calling, Leadership, Process Improvement, Customer Satisfaction, Team Building, Team Leadership, Coaching
Education
Canisius College 1990 — 1995
BA, Communication
St. Joseph's High School 1987 — 1990
High School Diploma
AKUITY Technologies December 2011 - March 2014
Spencer Technologies January 2011 - November 2011
Verizon Wireless October 2009 - October 2010
Verizon Wireless September 2007 - October 2009
Jeffco Fibres January 2006 - June 2006
Skills
Geotechnical Lab, Research, Data Analysis, Biotech Lab, Scientific Analysis, Customer Service, Troubleshooting, Customer Satisfaction, Sales, Leadership, Negotiation, Project Planning, Project Management, Time Management, Microsoft Office, Microsoft Excel, Outlook, Windows, Process Scheduler, Telecommunications, Sales Management, Microsoft Word, Operations Management, Inventory Management, Retail, Wireless, Inventory Control, Account Management, Data Entry
Education
Worcester State University 2012 — 2015
Bachelor of Science (B.S.), Natural Sciences
Cape Fear Community College
B.S, Business Administration
Kaplan UniversityOnline
B.S, Business Administration
Bartlesville Cycle Sports October 2013 - August 2015
Big Lots February 2013 - October 2013
Famous Footwear May 2012 - February 2013
Morris Motor Sports September 2011 - May 2012
Communication Solutions July 2010 - December 2010
Verizon Wireless March 2009 - July 2010
Walmart August 2008 - March 2009
Famous Footwear May 2005 - August 2008
Skills
Sales Management, Inventory Control, Merchandising, Training Leadership, Close Attention to..., Laboratory Skills, Automotive, Customer Service, Microsoft Excel, Microsoft Office, Recruiting, Customer Retention, Sales
Education
Cameron University 1993 — 1997
BS, Natural Science, Biochemistry, Physics
Comcast Cable February 2013 - Present
AAA February 2007 - March 2011
Trans World Entertainment January 2005 - January 2007
Verizon Wireless February 2003 - January 2005
Skills
Loss Prevention, Customer Service, Customer Satisfaction, Sales, Retail, Phone Skills, Profit, Call Center, Inventory Management, Customer Experience, Data Entry, Team Building, Outlook, Sales Management, Customer Retention
Education
Full Sail University 1990 — 1992
Associates, Recording Engineering
Cape Cod Community College
N/A, Liberal Arts and Sciences/Liberal Studies
CastleBranch May 2015 - Present
Verizon Wireless 2009 - October 2013
UNCW April 2008 - May 2009
Boy Scouts of America February 2006 - April 2008
Skills
Public Speaking, Android, iOS, Networking, WordPress, Windows
Education
UNC Wilmington 2007 — 2009
Bachelor of Arts (B.A.), Communication and Media Studies
Cape Fear Community College 2005 — 2007
Associate of Arts (A.A.)
SHAPE
Verizon Wireless February 1990 - Present
Skills
Telecommunications, Wireless, Mobile Devices, LTE, Solution Selling, Call Centers, Cellular Communications, Account Management, Customer Experience
Education
Campbell University
Kennedy Western University
Bachelor of Business Administration (BBA)
University of Maine
Bachelor of Business Administration (BBA)
Northside Baptist Church February 2010 - Present
New Hanover Regional Medical Center January 2013 - May 2013
Verizon Wireless April 2003 - August 2009
Mandee August 1995 - April 2003
Skills
Medical Terminology, Medical Billing, Billing Systems, Medical Coding, HIPAA, Office Administration, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Banking, Risk Management, Strategic Planning, Business Analysis, Management, Process Improvement, Sales, Accounting, Social Media
Education
Cape Fear Community College 2011 — 2013
Associate; Applied Science Degree, Medical Office Management/Administration
Verizon Wireless December 2014 - Present
IT - Self Employed 1994 - Present
Cape Fear Community College 2008 - 2013
Skills
Microsoft Office, Adult Education, Research
Education
Cape Fear Community College
Lifelong Learner, Network Engineering
Cape Fear Community College
A.A. General Studies
University of North Carolina at Wilmington
Bachelor of Arts, Professional Writing/Creative Writing
Verizon Wireless September 2012 - Present
Pinogy Corporation December 2011 - July 2012
Time Warner Cable Inc January 2009 - December 2011
Kat's Transportation and Limo September 2004 - January 2008
Friedman's Jewelers, Inc July 2001 - August 2004
Skills
Troubleshooting, Customer Satisfaction, Call Center, Customer Service, Technical Support, Access, BMC Remedy, Outlook, Lotus Notes, Avaya, Cabling, SharePoint, Process Improvement, Help Desk Support, Computer Hardware, Operating Systems, Windows, Microsoft Office, Customer Support
Education
Cape Fear Community College 2004 — 2005
Associate Degree, Liberal Arts
JCPenney November 2014 - Present
RITE AID June 2013 - October 2014
Verizon Wireless February 2009 - September 2011
RITE AID January 2008 - April 2009
Adkins, Strader and Associates November 2006 - October 2007
Kerr Drug May 2006 - November 2006
Physicians Pharmacy Alliance November 2005 - May 2006
Kerr Drug September 2002 - November 2005
Education
Cape Fear Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Electrical and Electronics Engineering
North Carolina State University 2003 — 2005
BA, History
Wake Technical Community College 2002 — 2003
AA, General Studies
Time Warner Cable March 2013 - Present
Verizon Wireless January 2010 - October 2012
Verizon Wireless June 2008 - October 2012
Verizon Wireless April 2007 - June 2008
Verizon Wireless June 2005 - April 2007
Skills
Customer Service..., Escalation Handling &..., Hiring Liaison, Payroll/ Time Reporting, Technical Support, Customer Satisfaction..., Front Line Supervision, Sales & Margin..., Performance Appraisals, Call Center, Teambuilding & Training, Cost-Reduction..., Order Fulfillment, Customer Retention, Customer Satisfaction, Cost Reduction..., Telecommunications, Performance Appraisal, Training, Call Centers, Supervising, Wireless
Education
SUNY at Buffalo
Canisius College
Verizon Wireless
Skills
Customer Service, Management, Account Management, Team Leadership
Education
Campbell University 2007 — 2009
Pre-Law Studies