Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Verizon Wireless Salaries. You can even request information on how much does Verizon Wireless pay if you want to. Learn about salaries, pros and cons of working for Verizon Wireless directly from the past employees.
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Verizon Wireless Employees
"Seeking Full Time Office Job" August 2014 - Present
United States Marine Corps March 2010 - August 2014
Verizon Wireless January 2009 - February 2010
Azul Tequila November 2008 - February 2010
Skills
Military, Records Management, Office Administration, Administration, Supervisory Skills, Process Scheduler, Government, Data Entry, DoD, Military Experience, Security Clearance, Operational Planning, Force Protection, Military Operations, Organizational..., Leadership Development, Leadership, Military Training, Training
Education
American InterContinental University 2014 — 2017
Bachelor of Business Administration (BBA), Health/Health Care Administration/Management
Grantham University 2012 — 2013
Bachelor's degree, Health Systems Management
Governors State University December 2014 - Present
American InterContinental University January 2013 - August 2014
American InterContinental University October 2012 - January 2013
Vatterott College February 2012 - October 2012
Vatterott College June 2010 - February 2012
Sprint Nextel July 2007 - April 2009
Sprint Corporation July 2007 - April 2009
T-Mobile USA October 2003 - April 2007
Verizon Wireless July 2002 - July 2003
Skills
Staff Development, Time Management, Customer Retention, Sales, Leadership Development, Coaching, Recruiting, Team Building, Training, Account Management, Customer Service, Sales Management, Marketing, Public Speaking, Team Leadership, Admissions, Employee Relations, Workshop Facilitation, Higher Education, Career Development, Budgets, Leadership, Strategic Planning, Building Relationships, Customer Satisfaction, College Recruiting, Performance Management, Event Planning, Retail, Sales Operations, Fundraising, Student Development, Student Recruiting, Student Counseling, Student Engagement, Enrollment Management, Hiring, Resume Writing, Adult Education, Social Networking, Management, Employee Training, Conflict Resolution, Career Counseling, Interviews, Retaining Customers
Education
American InterContinental University
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Fontbonne University 2003 — 2005
MBA, Business
Central Missouri State University 1992 — 1996
Bachelor of Science, Communications and Public Relations
Target October 2014 - Present
Target September 2013 - October 2014
Apple October 2012 - September 2013
Verizon Wireless May 2006 - August 2012
NATIONAL WAY HEALTHCARE ASSOCIATION 2005 - 2006
BERKSHIRE REALITY HOLDINGS/CNC INVESTMENTS 2002 - 2005
GILLERY & COMPANY INVESTIGATIONS 2002 - 2004
TELECHECK 2001 - 2002
Skills
Training, Call Center, Customer Retention, Call Centers, Employee Training, Troubleshooting, Quality Assurance, Telecommunications, BMC Remedy, Leadership, Wireless, Management, Technical Support, Project Planning, Project Management, Customer Service, Sales
Education
American InterContinental University
Bachelor of Business Administration (BBA), Specialization in Marketing
Fayetteville Technical Community College
A+ Certification
Plexus Worldwide, Inc. August 2014 - Present
Brazosport College March 2015 - Present
Brazosport Independent School District April 2014 - March 2015
Brazosport Independent School District January 2013 - April 2014
Verizon Wireless August 2010 - August 2012
Verizon Wireless January 2005 - January 2010
Verizon Wireless April 2002 - January 2005
Verizon Wireless January 2002 - April 2002
GTE/VERIZON WIRELESS January 1999 - January 2002
GTE January 1997 - February 2000
Skills
Telecommunications, VoIP, Customer Service, Microsoft Office, Administration, Banking, Coaching, Excel, Education, Inventory Management, Manufacturing, Social Media, Social Networking, Negotiation, Outlook, Organizing, PowerPoint, Planning, Quality, Quality Assurance, Customer Relations, Research, Retail, Problem Solving, Team Building, Teaching, Troubleshooting, Testing, Teamwork, Team Management, Team Leadership, Word, Writing, Forklift Operator, Restaurants, Injection Molding, Cashiering, Cash Management, Cash Handling, Students, Study, Mechanical, Results Focused, Microsoft Excel, Microsoft Word, Project Planning, Wireless, Management, Computer Hardware, Software Installation
Education
Brazosport College 2015 — 2019
Bachelor's of Applied Technology, Industrial Management
Western Governors University 2010 — 2013
Education, Special Education and Teaching, K-8
Kaplan University 2004 — 2006
Business Administration and Management, General
American InterContinental University 2003 — 2005
Associates of Business Administration, Business Administration and Management, General
Tyler Junior College 1985 — 1987
Fashion Merchandising
El Centro College 1983 — 1985
Computer Science
Arts Magnet @Booker T. Washington 1980 — 1983
High School Major, Dance
Kapnick Insurance Group August 2015 - Present
Liberty Mutual Insurance September 2014 - August 2015
Mobile Karma October 2013 - July 2014
Mobile Karma December 2012 - October 2013
Verizon Wireless February 2011 - June 2012
Verizon Wireless October 2008 - January 2011
Skills
Customer Service, Wireless, Customer Experience, Customer Retention, Telecommunications, Call Centers, VoIP, Troubleshooting, Customer Satisfaction, Mobile Devices, LTE, Cellular Communications, IP, Technical Support, CDMA, Wireless Networking, Solution Selling, Direct Sales, Account Management, GSM, Human Resources, Administrative..., Data Entry
Education
American InterContinental University 2009 — 2011
Master of Business Administration (MBA), Human Resources Management and Services
Eastern Michigan University 2005 — 2008
Bachelor of Arts (BA), History
EnerPath 2013 - Present
Mutual of Omaha December 2011 - January 2013
Stafkings Healthcare May 2011 - November 2011
Morgan Stanley August 2010 - May 2011
Verizon Wireless October 2007 - August 2010
AT&T February 2000 - March 2005
Skills
Sales, Customer Service, Telecommunications, Energy Efficiency..., Retirement Planning, Fixed Annuities, Retirement, Series 7, 401k, Mutual Funds, 401k Rollovers, IRAs, Wealth Management, Strategic Financial..., series 66
Education
American Intercontinental University 2005 — 2005
Associate of Science (A.S.), Business Administration and Management, General, 3.5
Verizon Wireless September 2012 - Present
AT&T Mobility November 2007 - September 2012
Skills
Wireless, Cellular Communications, Telecommunications, Mobile Devices, Direct Sales, Customer Experience, Customer Retention, Call Centers, VoIP, Customer Satisfaction, Solution Selling, Unified Communications, Sales, Sales Operations, Managed Services, Sales Process, Cold Calling, Quotas, B2B
Education
American InterContinental University 2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
San Antonio College 2005 — 2006
Associate's degree, Legal Assistant/Paralegal
Harvard Risk Management October 2013 - Present
Verizon Wireless June 2006 - September 2013
Walmart February 2001 - July 2006
Skills
Call Centers, Customer Retention, Customer Service, Telecommunications, Troubleshooting
Education
American InterContinental University 2011 — 2013
Master of Business Administration (MBA), Human Resource Management and Marketing
American InterContinental University 2009 — 2010
Bachelor's Degree, Marketing
Strayer University February 2012 - Present
Laureate Education October 2010 - February 2012
Verizon Wireless November 2008 - October 2010
Verizon Wireless July 2008 - November 2008
Verizon Wireless July 2007 - July 2008
Skills
Higher Education, Distance Learning, Admissions, Adult Education, Student Affairs, E-Learning, Enrollment Management, Academic Advising, Staff Development, Student Recruiting, Student Development, Program Management, CRM, Customer Service, Management, Public Speaking, Recruiting, Sales, Training
Education
American InterContinental University 2005 — 2007
Master of Business Administration (M.B.A.), Management
Virginia State University 2001 — 2005
Bachelor of Science (B.S.), Marketing
Maverik Inc 2008 - 2012
Verizon Wireless February 2004 - June 2006
Skills
Customer Service, Computers, Internet, Time Restraints, Product Ordering, Supply Ordering, Ordering Office Supplies, Hiring Employees, Serve-Safe Certified, Corporate Budgeting, Scheduling Management, Oracle, Microsoft Network, Triton, Firefox, Supervising Others, Terminations, Operations Management, Labor Control, Accounting
Education
American InterContinental University 2009 — 2011
Associate's degree, Business Administration and Management, General
Sprint July 2014 - Present
Colony West Apartments June 2013 - September 2013
Hewlett-Packard August 2012 - May 2013
Verizon Wireless December 2008 - July 2011
ABC Financial Services July 2007 - December 2008
Arkansas Fraternal Order of Police October 2006 - July 2007
Skills
Professional Services, Cellular Communications, Customer Service, Solution Selling, Customer Satisfaction, Sales Process, Product Management, Salesforce.com, Management, Contract Negotiation, Cloud Computing, Account Management, Negotiation
Education
American InterContinental University 2012 — 2014
MBA, Finance
University of Arkansas at Little Rock 2006 — 2011
Bachelor, Finance
University of Central Arkansas 2004 — 2006
Bachelor of Business Administration (B.B.A.)
Little Rock Central High School 2000 — 2004
High School Diploma
inContact February 2015 - Present
Alliance Data November 2014 - January 2015
Bendix King January 2013 - October 2014
Sprint Nextel August 2012 - December 2012
Apple March 2012 - August 2012
CBD Talent January 1988 - March 2012
Verizon Wireless February 2006 - September 2011
Sam Goody September 2002 - August 2003
CD Warehouse 1994 - 1995
Skills
Music, Telecommunications, Acting, Customer Service, Troubleshooting, Typing, Stage Lighting, Computer Repair, Computer Literate, Computer Maintenance, A+ Certified, Computer Security, CDMA, GSM, Windows Networking, Home Networking, Wireless Networking, Internet, Soft Skills, GPRS, Blackberry, Blackberry Enterprise..., Microsoft Office, Microsoft Technologies, Email Management, Email Solutions, Android, iPhone, Windows Mobile, Windows, WiFi, LTE, WiMAX, BMC Remedy, Technical Support, Social Networking, Mobile Devices, Management, Training, Networking, Wireless, Public Speaking, Call Centers, Leadership, Microsoft Excel, Sales, Customer Experience, VoIP, Customer Satisfaction, Team Leadership
Education
American Academy of Dramatic Arts 1991 — 1992
Acting, Musical Theatre
Cloud County Community College 1987 — 1991
Theatre, Musical Theatre
St Joseph's on the Rio Grande 1985 — 1987
Diploma, College Prep
Menaul High school 1984 — 1986
Verizon Wireless July 2004 - Present
United States Marine Corps July 1979 - October 2004
Skills
Wireless, Telecommunications, IP, Cisco Technologies, Fiber Optics, RF, Data Center, Integration, Security, Network Security, Windows, Process Improvement
Education
American InterContinental University 2012 — 2014
Bachlor of Science, Computer and Information Systems Security/Information Assurance, B
Sunset High, American Intercontinental Unversity 1975 — 1979
Diploma, B.I.T, Informational Technology
Covenant Infusion Center November 2012 - Present
Verizon Wireless August 2011 - March 2012
Verizon Wireless February 2009 - August 2011
Verizon Wireless August 2007 - February 2009
Verizon Wireless January 2007 - August 2007
Verizon Wireless May 2003 - January 2007
Dry Clean Super Center October 1999 - September 2002
Skills
Account Management, Mobile Technology, Strategic Consulting, Key Account Management, Email Marketing, WiMAX, Solution Selling, Wireless, Leadership, Sales, Customer Service, Direct Sales, Marketing Strategy, Customer Experience, Management, Training, Telecommunications, Sales Management, Sales Process
Education
American Intercontinental University 2004 — 2006
Bachelor, Business Administration & Accounting/Finance; Accounting and Finance
American InterContinental University
Bachelor's degree, Accounting and Finance
20/20 companies April 2014 - Present
Flextronics October 2013 - July 2014
Mosaic Sales Solutions April 2013 - June 2013
Verizon Wireless August 2011 - April 2013
Flextronics October 2010 - August 2011
GameStop December 2006 - January 2010
US Navy December 1996 - August 2006
Skills
Customer-focused Service, Management Training..., Military Training, Team Leadership, Customer Satisfaction, Inventory Management, Team Building, Inventory Control, Sales, Retail, Time Management, Networking, Conflict Resolution, Coaching, Loss Prevention, POS, Accountability, Cold Calling, Customer Service, Training, Leadership, Microsoft Office, Program Management, Marketing Strategy, Public Speaking, Customer Retention, Account Management, Management
Education
American InterContinental University 2008 — 2009
Associate of Arts (A.A.), Business Administration and Management, General
Columbia College 2003 — 2004
n/a, General Studies
Olympic College 2002 — 2002
N/A, General Mess Operations/Advanced Food Preparation
Asurion March 2008 - Present
Tenco Services, Inc. July 2006 - March 2007
Verizon Wireless August 2001 - July 2006
Skills
PeopleSoft, Onboarding, Outlook, Human Resources, Microsoft Excel, Applicant Tracking..., Employee Relations, Recruiting
Education
American InterContinental University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Tennessee at Martin 1998 — 2001
BA, Business Administration and Management, General
Verizon Wireless June 2008 - Present
Skills
Wireless, Telecommunications, LTE, 3G, CDMA, 4G, TCP/IP, WiFi, Linux, Troubleshooting, Management, Networking, Customer Retention, Mobile Devices
Education
American InterContinental University 2011 — 2014
Associate's degree, Business Administration / Information Systems
Mile High Music Patrol June 2015 - Present
GoMileHigh.com February 2015 - Present
Mile High MIPS April 2014 - December 2014
AmeriFirst Financial, Inc. April 2013 - April 2014
YP September 2012 - April 2013
Aramark September 2011 - September 2012
Medved Autoplex January 2010 - September 2011
AT&T April 2007 - February 2009
Verizon Wireless April 2005 - April 2007
Media Artists Group January 2001 - April 2005
Skills
FHA, Mortgage Lending, Refinance, Loans, Real Estate, VA loans, Government Loans, USDA, Residential Mortgages, Mortgage Banking, Finance, FHA financing, Credit, Reverse Mortgages, Loan Origination, Certified Mortgage...
Education
Colorado Media School 2015 — 2015
Broadcasting, Video Editing, Audio Editing, Web Development
American Academy of Dramatic Arts-Los Angeles 1995 — 1996
Acting, Phoenetics
Eaglecrest High School 1991 — 1995
High School Diploma
DriveTime November 2014 - Present
Freelance January 2012 - Present
AT&T January 2014 - June 2014
Paragon Marketing May 2013 - January 2014
AX Armani Exchange October 2012 - January 2013
Verizon Wireless October 2009 - August 2012
Gap Inc./Old Navy August 2009 - September 2010
Target April 2006 - July 2009
Skills
Wireless, Telecommunications, Direct Sales, Customer Retention, Cellular Communications, Mobile Devices, Solution Selling, Customer Satisfaction, LTE, Sales Process, Sales Operations, Customer Experience, Product Marketing, Social Media Marketing, Business Development
Education
American InterContinental University 2011 — 2012
Bachelor of Business Administration (B.B.A.), International Business
Georgia Perimeter College 2007 — 2009
Associate of Arts (A.A.), Foreign Language
Verizon Wireless June 2004 - Present
Skills
Call Center, Customer Satisfaction, Customer Experience, Account Management, CRM, Call Center Development, Call Centers, Cellular Communications, Contact Centers, Cross-functional Team..., Customer Retention, Customer Service, Customer Service..., Direct Sales, Employee Training, Leadership, Management, Mobile Devices, Operations Management, Performance Management, Process Improvement, Sales, Team Building, Team Leadership, Team Management, Technical Support, Telecommunications, Training, Vendor Management, Troubleshooting, VoIP, Wireless Networking, Workforce Management, Time Management, Wireless, ACD, Sales Operations
Education
American Intercontinental University 2001 — 2002
Master of Business Administration (M.B.A.), International Business/Marketing
Clark Atlanta University 1996 — 2001
Bachelor of Science (B.S.), Biology/Biological Sciences, General
Westfield High School 1993 — 1996
General Studies
Citibank December 2014 - Present
The Severson Group for Verizon January 2014 - Present
JPMorgan Chase January 2013 - January 2014
Verizon Wireless November 2005 - August 2012
Merril Lynch 1991 - 2003
Skills
Project Management, ITIL Service Management, Call Center Management, Performance Analytics, Organizational Planning, Staff Management &..., Performance Management, Training Development..., Strategic Planning, Human Resource..., Financial Planning &..., Lean Six Sigma Black..., Call Center, ITIL, Infrastructure, Personnel Management, Analytics, Team Building, Wireless, Technical Support, Call Centers, Vendor Management, Organizational Learning, Customer Satisfaction, Leadership, Six Sigma, Management, Contact Centers
Education
American InterContinental University-Houston
Bachelor of Business Administration (BBA), Project Management
State Farm 2012 - Present
Golden Lyric Photography 2012 - Present
Method Entertainment Group 2008 - Present
Verizon Wireless 2010 - 2012
CBS Radio 2009 - 2011
Georgia Power Company 2004 - 2009
Wireless Outlet Inc. 1999 - 2003
Skills
Social Media, Adobe Audition, Final Cut Pro, Digital Photography, Camera, Lightroom, Photoshop, Voice Over, Mac OS X, Sales, Customer Service, Event Planning, Artist Management, Live Broadcast, Sound Board Operation, Remote Broadcast, Wireless Sales, Radio Promotions, Voice Tracking, Property & Casualty..., Project Management, Team Leadership, Training Delivery, Technology
Education
Connecticut School of Broadcasting
American Intercontinental University 2005 — 2008
Bachelor's Degree, Business Admin / Sports and Entertainment Marketing
EMG MUSIC COMPANY LLC January 2011 - Present
Ultra International Music Publishing November 2008 - January 2011
CTE/Universal Motown July 2007 - October 2008
Verizon Wireless January 2004 - July 2007
Skills
Songwriting, Vocal Production, Vocal Performance, A&R, Music Industry, Music Publishing, Music Production, Music, Social Networking, Singing, Recording, Entertainment, Marketing, Audio Engineering, Pro Tools, Sound, Studio Recording, Radio, Audio Post Production, Television, Audio Editing
Education
American InterContinental University 2004 — 2006
Associates, Business Management
Verizon Wireless January 2014 - August 2015
Ogilvy CommonHealth Worldwide January 2013 - May 2013
Havas Life September 2012 - January 2013
Ogilvy CommonHealth Worldwide April 2012 - June 2012
Various ad agencies & direct clients 2010 - 2012
Toys R Us February 2008 - May 2010
Blacksheep Media/Pinnock&Co. June 2003 - April 2008
Major League Baseball November 2006 - February 2007
The Bravo Group April 2005 - April 2006
Infoglobe/Trading Globe November 2001 - January 2003
Skills
Copywriting, Interactive Advertising, Email Marketing, Integrated Marketing, Advertising, CRM, Google Analytics, Art Direction, Marketing, SEO, Web Design, Social Media Marketing, User Experience, Digital Marketing, E-commerce, Digital Strategy, Strategy, Blogging, Analytics, Content Strategy, Marketing Communications, SEM, Social Networking, Mobile Devices, Social Media, Web Analytics, Online Marketing, Digital Media, Direct Marketing, Mobile Marketing, Management
Education
American InterContinental University 2008 — 2010
Bachelor of Business Administration (B.B.A.), Visual Communications & Marketing, 4.0 GPA
Computer Career Center 2001 — 2003
MicroSoft Certified Systems Engineer, Business Systems Engineer/Computer Science, 4.0 GPA
Fashion Institute of Technology 1993 — 1996
The Marker Group July 2014 - Present
DynCorp International March 2013 - Present
Express Jets December 2012 - May 2013
Verizon Wireless October 2000 - August 2012
Skills
Customer Experience, Telecommunications, Wireless, Customer Satisfaction, Customer Retention, CDMA, Team Leadership, Mobile Technology, Training, Microsoft Excel, VoIP
Education
American InterContinental University 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Health and Medical Administrative Services
Dungarvin January 2015 - Present
Verizon Wireless November 2011 - February 2012
Willmar Care Center June 2011 - August 2011
Litchfield Workforce Center January 2009 - September 2010
Especially For Children September 2007 - October 2008
Meeker County Highway Department November 2007 - February 2008
Skills
Self Starter, Flexible approach to..., Hard Working, Reliable, Pay Close Attention to..., Interpersonal Skill, Receptionist Duties, Dependable Team Player, Bilingual, Microsoft Word, Microsoft powerpoint, Goal Oriented, Healthcare, Leadership, Telephone Skills
Education
American InterContinental University 2011 — 2014
Bachelor of Business Administration, Healthcare Management
Williams Lea March 2011 - Present
Office Support Services March 2011 - Present
Pitney Bowes March 2010 - December 2010
Pitney Bowes Management Services June 2009 - December 2010
Pitney Bowes June 2009 - February 2010
Farmers Insurance November 2008 - June 2009
Farmers Insurance Group November 2008 - June 2009
Verizon Wireless June 2008 - September 2008
Verizon Wireless November 2004 - June 2008
Gateway Country March 2002 - June 2004
Skills
Microsoft Office, Word, Excel
Education
American InterContinental University 2001 — 2003
Bachelors of Science, Information Technology
ITT Technical Institute-South Florida 2000 — 2001
Certificate, Computer Engineering
Friendly Senior Highschool 1992 — 1996
High School Diploma, College Prep and Academic Advancement Program
American InterContinental University
Bachelor of Science, Information Technology
ITT Technical Institute
Certificate, Computer Engineering
Verizon Wireless Store ManagerRadio ShackMarch 2010 - April 2011
Sprint Nextel October 2009 - October 2010
Education
Harrison College 2011 — 2015
Attending, Business Management
American Academy of Art 1994 — 1995
None, Graphic Design
Hobart High School 1989 — 1994
Diploma, General Studies
PointClear September 2015 - Present
Atlanta Business Video December 2009 - Present
Cox Radio June 1997 - Present
Cox Media Group February 1996 - Present
Cbeyond May 2010 - October 2013
Superior Essex Communications March 2005 - July 2007
Verizon Wireless September 2001 - March 2003
WorldCom August 2000 - May 2001
Sprint August 1999 - August 2000
Electrical Insulation Suppliers, Inc. August 1998 - August 1999
Skills
Public Speaking, Writing, Spanish, Telecommunications, Radio, Training, Teaching, Customer Satisfaction, Call Center, Account Management, Customer Service, CRM, Event Management, Management, Leadership, Call Centers, Marketing, Event Planning, Social Media
Education
American InterContinental University 2003 — 2004
MBA, Technology Management
Eastern Connecticut State University 1986 — 1990
BA, English
Franklin Pierce College 1985 — 1986
N/A, Communications/transferred after 1 yr.
AZpoint Business Coaching October 2007 - Present
AZ Point Business Coaching October 2007 - Present
Verizon Wireless October 1997 - October 2007
Cellular One (Now AT&T) September 1995 - October 1997
Skills
Telecommunications, Training, Performance Management, Management, Sales Operations, Team Leadership, Customer Retention, Coaching, Policy, Marketing, Sales Management, Time Management, Team Building, Competitive Analysis, Change Management, Research, Leadership, Sales, Management Consulting, Executive Management, Customer Service, Selling, Customer Experience, Operations Management, Hiring, Small Business, Call Centers, Marketing Management, Direct Sales, Business Process, P&L Management, Leadership Development
Education
American InterContinental University 2004 — 2007
Master, Business Administration
Verizon Wireless April 2014 - Present
OrthoSynetics 2009 - 2013
Skills
Network Engineering, Network Architecture, Information Technology, Healthcare Information..., Technical Support, Disaster Recovery, Active Directory, System Administration
Education
American InterContinental University 2007 — 2009
Bachelor's degree, Computer Science
Verizon Wireless January 2005 - Present
Skills
Sales, Sales Management, Market Research, Training, Sales Hiring, Leadership Development, Customer Satisfaction, Customer Experience, Inventory Management, Coaching, Sales Presentations, Management, Customer Retention, Wireless, Budgets, Retail, Account Management
Education
DeVry University 2007 — 2009
Bachelor's Degree, Business Administration and Management, General
American InterContinental University
Master of Business Administration (M.B.A.), Marketing
Basecamp Networks May 2007 - Present
Verizon Wireless July 2000 - August 2014
United States Marine Corps June 1995 - July 2001
Skills
Cloud Computing, Networking, Disaster Recovery, Managed Services, Information Technology, Telecommunications, Leadership, Network Design, Management, Consulting, Data Center, IT Strategy, Business Intelligence, Technical Support, Wireless, Troubleshooting, IT Management, System Deployment, Switches, Software Documentation, Enterprise Software, Public Speaking, Small Business, Mobile Devices, Cisco Technologies, SaaS, Solution Selling, Team Leadership, Software Development, VoIP, Software Installation, IT Operations, IT Outsourcing, IT Solutions, Outsourcing, Project Management, Computer Hardware, Computer Security, Security, Business Efficiency, Vendor Management, Professional Services, Virtualization, Executive Management, Start-up Consulting, Motivational Speaking, Revenue-Generating..., Product Placement, UI / UX, Wireless Strategies
Education
Muhlenberg College 2001 — 2004
Bachelor's degree, Business Administration
American Intercontinental University 2008 — 2011
BSBA, Computer Systems
Freedom High School 1991 — 1995
Diploma, General Studies
Sears Holdings Corporation 2015 - Present
Sears Holdings Corporation 2013 - June 2015
Source Advantage Group 2013 - 2013
National High School, Atlanta 2011 - 2012
Verizon Wireless, Alpharetta 2006 - 2011
Verizon Wireless 2001 - 2011
Verizon Wireless 2004 - 2006
Skills
Human Resources, Employee Training, New Business Development, Sales Operations, Customer Service, Customer Acquisition, Management, Recruiting, Call Centers, Strategy, Team Leadership, Training, Customer Retention, Customer Satisfaction, Leadership, Process Improvement, Program Management, Team Building, Time Management
Education
American InterContinental University
Master of Business Administration (M.B.A.), Human Resources Management
Jackson State University
Bachelor of Science (B.S.), Criminal Justice and Corrections
Strayer University-Georgia
Master of Education (M.Ed.), Educational Administration and Supervision
University of Notre Dame - Mendoza College of Business
Technical Certificate, Business Negotiations
Villanova University
Technical Certificate, Six Sigma Green Belt
Verizon Wireless March 2010 - Present
Education
American InterContinental University 2006 — 2008
Bachelor of Applied Science (B.A.Sc.), Forensic Science and Technology
Banner Health July 2015 - Present
TriCity Cardiology October 2008 - July 2015
Solectron Corporation February 2007 - August 2007
2Wire, Inc. August 2004 - 2007
T-Mobile October 2003 - June 2004
Ygnition Networks September 2001 - September 2003
Darwin Networks June 2000 - June 2001
Verizon Wireless September 1992 - June 2000
Skills
Management, Telecommunications, Team Leadership, Customer Satisfaction, Call Center, Leadership, Recruiting, Team Management, Performance Management, Account Management, Customer Service, Strategic Planning, Forecasting, Budgets, Training, Team Building, Troubleshooting, Customer Experience, Technical Support, Process Improvement, CRM, HIPAA, Healthcare, Analysis, Medical Billing, Call Centers, Microsoft Word, Direct Sales, Microsoft Excel, EMR, Software Documentation, Project Planning, Time Management, Outlook, System Administration, Process Scheduler, Strategy, Quality Assurance, Customer Retention, Hospitals, Data Entry, Medical Records, Cpr Certified, Medical Terminology, Healthcare Management, Medical Coding, ICD-9, Hiring, EHR, Medicare
Education
American InterContinental University 2009 — 2011
BBA, Healthcare Management, 3.54
Everest College-Phoenix 2008 — 2008
Certified Medical Assistant and Phlebotomist, Medical/Clinical Assistant, 4.0
Griffin Business College 1987 — 1988
Associate of Arts (A.A.), Computer Programming, 3.5
Verizon Wireless December 2010 - Present
PharMerica July 2015 - August 2015
Advanced Therapeutics June 2015 - August 2015
Kohl's Department Stores July 2009 - August 2010
Best Buy July 2008 - February 2009
Skills
Customer Service, Pharmacy, Sales, Customer Satisfaction, Call Centers, Customer Experience, Customer Retention, Training, Time Management, Telecommunications, Team Leadership, Technical Support, Project Management, Teamwork, Advertising, Call Center, Sales Operations, Retail, Account Management, Direct Sales
Education
American Career College 2014 — 2015
Pharmacy Technician/Assistant, Top of my Class
Cal State Fullerton 2006 — 2010
Bachelor of Arts, Marketing and Economics
Golden West College 2002 — 2006
Associates of Arts Degree
Hickory Farms, Inc. November 2014 - Present
Clark County Democrats 1998 - Present
Wireless Advocates April 2013 - June 2014
Verizon Wireless November 2011 - April 2013
Committee to Elect Bob Travis June 2011 - November 2011
US Bank August 2010 - May 2011
Best Buy Stores, LLC March 2008 - March 2009
DPH, Inc. dba Bassett Furniture 2007 - 2008
Sprint Nextel Corporation 2005 - 2008
Smart Choice Wireless January 1999 - January 2003
Skills
Retail, Problem Solving, Inventory Management, Call Center, Promotions, Customer Service, Hiring, Customer Satisfaction, Telephone Skills, Team Building, Supervisory Skills, Customer Relations, Sales Management, Account Management, Coaching, Fundraising, Mentoring, Public Speaking, Outlook, Time Management, Policy Analysis, Sales Support, Budgeting, Scheduling, Forecasting, Microsoft Office, Billing, Consultative Selling, Event Planning, Sales Process, Leadership Development, Merchandising, Negotiation, Strategic Planning, Direct Sales, Vendor Relations, Data Entry, Employee Relations, Team Leadership, Performance Management, Word, Staff Development, PeopleSoft, Organizational..., PowerPoint, Excel, Government, B2B, Adult Education, Call Centers
Education
American InterContinental University 2000 — 2003
Associates Degree, Business Management
Pratt & Whitney December 2013 - Present
CDI Corporation September 2012 - December 2013
Pratt & Whitney September 2011 - September 2012
Robert Half Finance & Accounting December 2010 - June 2011
Verizon Wireless July 2009 - December 2010
First Investors Corporation February 2008 - June 2009
Skills
Cross-functional Team..., Program Management, Analysis, Forecasting, Strategy, Finance, Investments, Portfolio Management, Insurance, Employee Benefits, Variance Analysis, Sales, PowerPoint, Market Analysis, Mutual Funds, Microsoft Office, PeopleSoft, Strategic Financial..., Data Analysis, Customer Service
Education
American InterContinental University 2009 — 2010
Masters of Business Administration, Finance
The University of Connecticut
Bachelor of Arts, General Studies with Concentration in Business
East Hartford High School
Verizon Wireless March 2010 - Present
Verizon Wireless November 2005 - March 2010
Education
American InterContinental University
Cascadia PM January 2014 - Present
Verizon Wireless March 2006 - January 2014
Touchstone Crystal March 2013 - December 2013
Hollywood Entertainment May 2004 - March 2006
Skills
Vendor Management, Telecommunications, Microsoft Office, Wireless, Customer Service, Wireless Networking, LTE, 4G, CDMA, Cellular Communications, Troubleshooting, Project Management, Sales, Networking, Management, Computer Network..., Mobile Devices, Network Design, IP, GSM, 3G, VoIP, Network Engineering, Switches, Fiber Optics
Education
American InterContinental University 2005 — 2007
AA, Business Administration
Centennial High School 1991 — 1995
Diploma, General
Verizon Wireless July 2014 - Present
Verizon Wireless April 2010 - July 2014
Verizon Wireless January 2008 - April 2010
Verizon Wireless January 2006 - January 2008
Skills
Financial Analysis, Operational Efficiency, Microsoft Office, Consumer Electronics, Access, Microsoft Excel, Forecasting, Wireless, Customer Service, Outlook, Call Center, Telecommunications, Customer Experience, Customer Satisfaction, Income Statement, Cross-functional Team..., Visio, Vendor Management, Customer Support, PeopleSoft, Cellular Communications, Business Analysis, Team Leadership, Technical Support, Strategy, Project Planning, Mobile Technology, Product Management, Business Process..., Mobile Devices, Call Centers, Customer Retention, Leadership
Education
American InterContinental University 2013 — 2015
Master of Business Administration (M.B.A.), Accounting and Finance
American InterContinental University 2008 — 2010
Bachelor, Business and Finance, Graduated Cum Laude
American InterContinental University 2008 — 2009
Associate, General Studies
US Air Force Reserve August 2013 - Present
Cisco Systems July 2014 - July 2015
Comcast Business Class January 2013 - September 2013
Verizon February 2012 - September 2012
Verizon 2008 - 2012
Verizon Wireless 2006 - 2008
Skills
Sales, Solution Selling, Account Management, Wireless, Telecommunications, Direct Sales, Leadership, Management, Customer Service, Customer Retention, Call Centers, Cold Calling, Customer Satisfaction, Sales Operations, Sales Process, Team Building, Salesforce.com, Customer Experience, Software Documentation, CRM, Mobile Devices, Selling, Managed Services, VoIP, Microsoft Office, Government, Teamwork, Cellular Communications, Lead Generation, Business Analysis, Business Development, Operations Management, M2M, Wireless Networking, Analysis, Project Management, B2B, Telephone Skills, Access, Team Leadership
Education
American InterContinental University 2014 — 2016
Bachelor's Degree, Information Technology, 4.0
Sheppard Air Force Base 2014 — 2014
Maintenance Management Production, AGE Maintenance, Logistics, Planning, Scheduling, Production Maintenance, 3.9 GPA
Doherty Enterprises May 2013 - Present
Verizon Wireless September 2011 - April 2013
Verizon Wireless May 2008 - September 2011
Doherty Enterprises August 2004 - December 2007
Skills
Restaurants, Restaurant Management, Sales, Leadership, Wireless, Sales Management, Retail, Customer Experience, Customer Satisfaction, Direct Sales, Cellular Communications, Coaching, Time Management, Sales Operations, Customer Service, Account Management, Mobile Devices, Sales Process, Hiring, Salesforce.com, Cold Calling, M2M, Telecommunications, Mobile Technology, Mobile Communications, Windows, Merchandising, Profit, Retail Category..., Mobile Internet, Windows 7, Retail Sales, Indirect Sales Channels, Team Leadership, Call Centers, Solution Selling, Sales Presentations, 4G, Food Service, Technology, Quotas, B2B, Inventory Management, Performance Management, Selling, Food Service Operations, Computers
Education
American InterContinental University
Bachelor of Business Administration (BBA), Business Administration and Management
Valley Forge Military Academy & College
Associate of Arts (AA), Liberal Arts
Cigna February 2014 - Present
Progressive Insurance June 2013 - February 2014
Citi February 2012 - May 2013
Comcast October 2008 - May 2011
Verizon Wireless April 2001 - August 2008
ADT Security Services 1998 - 2000
Skills
Customer Service, Sales, Customer Satisfaction, Call Centers, Leadership, Process Improvement, Account Management, Customer Retention, Microsoft Office, Team Building, Sales Management, Forecasting, Customer Experience, Team Leadership, Insurance, Direct Sales, Coaching, Microsoft Excel, Outlook, Access, Strategic Planning, Inventory Management, Cross Selling, Relationship Management, Accounting, Budgets, Analysis, Credit Cards, Business Process..., Account Reconciliation, Payroll, Performance Management, Project Management, Operations Management, Training, Workforce Planning, Workforce Management, Resource Management
Education
American Intercontinental University 2007 — 2012
BA, Business Administration- Accounting
Simmons Company December 2009 - Present
Simmons Bedding Company November 2006 - December 2009
Verizon Wireless April 2006 - November 2006
Bellsouth Telecommunications February 2000 - April 2005
Skills
E-business, Bedding, Microsoft Office, Customer Service, Team Building, Account Management, Training, Management, Continuous Improvement, Sales Operations, Sales, Time Management, Process Improvement, B2B
Education
American InterContinental University 2005 — 2006
Business Administration and Management, General, 4.0
University of New Orleans 1995 — 1996
McDonough # 35 New Orleans
McDonough # 35 New Orleans
VaughnTiff Communications December 2011 - Present
Accenture October 2010 - April 2012
Verizon Wireless March 2010 - October 2010
The Hartford November 2007 - November 2009
T-Mobile July 2005 - July 2007
Merrill Lynch July 1998 - July 2005
Skills
Visio, Content Management, Software Documentation, Social Networking, Technical Writing, Training, Editing, Proofreading, Management, Proposal Writing, Microsoft Office, Marketing Communications, Quality Assurance, Customer Service, CRM, Adobe Creative Suite, PowerPoint, Microsoft Excel, Microsoft Word, Event Management, Dreamweaver, Project Management, Testing, Troubleshooting, SEO, Press Releases, Blogging, Social Media, Creative Writing, Copywriting, Copy Editing, Web Content, Writing
Education
American InterContinental University 2003 — 2004
Masters, Education
University of Delaware 1985 — 1989
B.A, English; Technical and Business Communications
Verizon Wireless June 2008 - Present
KB Home May 2007 - March 2008
AT&T August 2005 - May 2007
Skills
Cellular Communications, Quotas, 4G, Long Distance, M2M, Solution Selling, Telecommunications, Direct Sales, Wireless, Cold Calling, Customer Retention, Mobile Technology, Sales Operations, Mobile Devices, Wireless Broadband, B2B, CDMA, Salesforce.com, LTE, Sales Presentations, Wireless Networking, Lead Generation, Account Management, T1, Contract Negotiation, Mobile Communications, Selling, New Business Development, Sales Process, Unified Communications, Managed Services, Sales
Education
American InterContinental University 2014 — 2016
Bachelor of Science in Business Administration, Business, Management, Marketing, and Related Support Services, B+
American InterContinental University 2008 — 2010
Associates Degree, Business Administration and Management, General
Antelope Valley College 2005 — 2005
State of California Real Estate Certificate, Real Estate, Passed
Kreative House Studios Patient Account Rep III/Credit SpecialistUniversity of Maryland Medical CenterJune 2009 - June 2013
University Physicians Inc January 2009 - June 2013
CMD Investment Group January 2006 - January 2009
Verizon Wireless January 2006 - January 2009
Verizon Wireless November 2006 - April 2008
Johns Hopkins Hospital October 2000 - May 2006
Skills
Data Entry, Medical Terminology, Medical Billing, HIPAA, Medical Coding, Customer Service, Outlook, Medical Records, Healthcare, Microsoft Excel, Event Planning, Microsoft Word, EMR, Event Management, Administrative...
Education
American InterContinental University 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Patterson High School 1996 — 2000
High School Diploma, Sports Studies
Stream Global Services February 2012 - May 2014
Stream Global Services February 2012 - May 2014
Ultimate Medical Academy Online March 2011 - November 2011
The Collins Center for Public Policy July 2010 - April 2011
Verizon Wireless June 2009 - February 2010
Skills
Customer Service, Outlook, Microsoft Office, Public Speaking, Higher Education, Customer Satisfaction, Microsoft Excel, Resume Writing, Customer Retention, Microsoft Word, PowerPoint, Admissions, Troubleshooting, Software Documentation, Research, Active Directory, Technical Support, Training, Policy, Windows 7, Computer Hardware, System Administration, Windows XP, Program Management, Team Leadership, Networking, Windows, Help Desk Support, Technical Writing, Windows Server, Operating Systems, Leadership, Hardware, Software Installation, Time Management, Analysis, Servers, Laptops, Network Administration, Disaster Recovery, Team Building, TCP/IP, VMware, Access, Interviews, Adobe Acrobat, Social Networking, Project Management, Call Centers, Administration
Education
American InterContinental University 2011 — 2013
BIT/ Bachelors Information Technology- Computer Forensics, Information Technolgy/ Network Security/ Computer Forensics
LaSalle Computer Learning Center 2010 — 2011
MCSA, Information Technolgy
ITT Technical Institute-Tampa 2007 — 2011
AS IT/CNS, Computer Network & Security
ITT Technical Institute-Tampa 2007 — 2009
AS IT/CNS, Computer Systems Networking and Telecommunications, 3.7
CKx Design Group January 2003 - Present
Noivak Music Group March 2006 - September 2012
McGraw-Hill Higher Education 2011 - 2011
Music World Entertainment September 2010 - December 2010
Verizon Wireless April 2004 - April 2010
Skills
Photoshop, Dreamweaver, Web Design, Advertising, Illustrator, Social Networking, Adobe Acrobat, Wordpress, InDesign, Web Site Production, HTML, Technical Support, CSS, ActionScript, Adobe Master CS 5.5, Design Foundation..., Domain & Web Hosting, Graphic Design, Graphics, High Attention to Detail, JavaScript, jQuery, Linux, Mac OS X, Mac, Mac OS, Microsoft Office, Microsoft SQL Server, Digital Printing, Printing Process, Project Consultant, Project Management, Web Project Management, Typography, Web Typography, Kinetic Typography, Color Theory, Magazine Layout Design, Layout, Social Media, Social Media Marketing, OS X, Multimedia, Logo Design, Adobe Creative Suite
Education
Full Sail University 2010 — 2011
Master of Fine Arts (M.F.A.), Media Design
American InterContinental University 2007 — 2008
Bachelor of Fine Arts, Visual Communications with Web Design
American InterContinental University 2006 — 2007
Associate of Arts, Business Administration; Visual Communication
CompuCom October 2015 - Present
Verizon Wireless February 2014 - Present
Verizon Wireless March 2012 - February 2014
Verizon Wireless August 2009 - March 2012
Bloomingdale's 2005 - 2009
Modus Publicity July 2004 - August 2004
Skills
Sales, Customer Service, Event Planning, Marketing Strategy, Retail, Leadership, Marketing, Microsoft Office, Inventory Management, Social Media Marketing, Strategic Planning, Cross-functional Team..., Advertising, Forecasting, Social Media, Management
Education
American InterContinental University 2006 — 2007
Masters, Marketing
Clark Atlanta University 2001 — 2005
BA, Fashion Merchandising
DMA - DuCharme, McMillen & Associates, Inc. September 2015 - Present
DuCharme, McMillen & Associates December 2014 - Present
Ecolab May 2010 - September 2014
Ecolab February 2007 - May 2010
Starbucks 2006 - 2007
M&J Cleaning Company March 2006 - December 2006
Verizon Wireless June 2005 - December 2005
Elder-Beerman March 2004 - April 2005
Verizon April 1999 - November 2003
Skills
Negotiation, Outlook, Budgets, English, Microsoft Word, PowerPoint, SAP, Process Improvement, Customer Service, Microsoft Excel, Microsoft Office, Strategic Planning, Access, Inventory Management, Forecasting, Financial Analysis, Customer Satisfaction, Management, Account Management, Analysis, Accounts Receivable
Education
American InterContinental University 2005 — 2007
Business/Commerce, General
Kokomo High School 1994 — 1998
High School Diploma
Frontpoint August 2013 - Present
Cox Communications June 2012 - August 2013
Cox Communications April 2009 - June 2012
Cox Communications January 2007 - April 2009
Verizon Wireless June 2005 - December 2006
Honda Financial Services 2004 - 2005
Markettouch 2004 - 2004
Skills
Solution Selling, Direct Sales, Account Management, Telecommunications, Salesforce.com, Strategic Partnerships, Sales Process, VoIP, Customer Retention, Broadband, Sales, MPLS, Cold Calling, Managed Services, Sales Management, B2B, SIP Trunking, Wireless, New Business Development, Co-location, PRI, Building Relationships, CRM, Business Development, Customer Satisfaction, Selling, Management, Marketing Strategy, Customer Experience, Call Centers, Contract Negotiation, Customer Service, Leadership, Team Building, Marketing
Education
American InterContinental University 2004 — 2006
B.B.A, Management
American InterContinental University 2003 — 2004
A.A, Business Administration
Spirent Communications January 2015 - Present
IT/Telecom Sector October 2012 - December 2014
Verizon Wireless July 2012 - September 2012
Spirent Communications July 2011 - January 2012
UCom Technology October 2009 - June 2011
Research In Motion, Irving, TX October 2006 - September 2009
Samsung Electronics America September 2004 - October 2006
Motorola Mobility 1996 - 2002
Skills
Requirements Analysis, LTE, CDMA, UMTS, GSM, Wireless, 3G, SIP, Telecommunications, Integration, 3GPP, GPRS, RF, VoIP, 4G, EVDO, Mobile Devices, RF Engineering, System Testing, Regression Testing, User Acceptance Testing, IP, Routers, Systems Engineering, WiMAX, Quality Assurance, Core Network, WiFi, WCDMA, Wireshark, SS7, Test Planning, Broadband, SDH, 2G, Mobile Communications, HSPA, Ethernet, Network Design
Education
Amberton University 2014 — 2015
Master of Business Administration (M.B.A.), Project Management
The University of Texas at Arlington 1992 — 1996
B.S, Electrical Engineering
Randstad Technologies US February 2015 - Present
Billinger Painting Company February 2014 - March 2015
Assurity Staffing Group July 2013 - January 2014
Randstad Technologies US February 2013 - July 2013
Verizon Wireless September 2012 - February 2013
Verizon Wireless March 2009 - September 2012
Skills
Call Center, Telecommunications, Process Improvement, Project Management, Management, Leadership, Vendor Management, VoIP, Negotiation, Security, Sales Management, Cisco Technologies, Networking, Training, Solution Selling, IP, Customer Service, Customer Satisfaction, IT Strategy, Software Documentation, Wireless, Mobile Devices, Technical Support, Account Management, Testing, Analysis, Servers, Sales, Troubleshooting, SharePoint, Customer Experience, Hardware, SQL, Team Leadership, Wireless Networking, Microsoft Exchange, Broadband, Visio, Product Management, Cellular Communications, CDMA, Ethernet, 4G, Mobile Technology, M2M, LTE, Blackberry, Access, LAN-WAN, Call Centers
Education
American InterContinental University 2001 — 2002
Master, Information Technology
Georgia State University - J. Mack Robinson College of Business 1995 — 1999
Bachelors, Business Administration/Management
Pima Community College 2009 — 2009
Certification, A+
Avondale High School 1989 — 1994
H.S Diploma, Dance
Verizon Wireless May 2015 - Present
Verizon Wireless March 2013 - Present
Verizon Wireless March 2011 - March 2014
Verizon Wireless June 2006 - March 2011
Skills
Telecommunications, Wireless, Customer Service, Account Management, Team Leadership, Solution Selling, Mobile Devices, Leadership, Project Management, Sales Process, Management, Customer Experience, Customer Retention, Direct Sales, Customer Satisfaction, Cellular Communications, Sales Operations, Call Centers, Sales Management, Salesforce.com, Team Building
Education
Amberton University 2013 — 2016
Bachelor's degree, Business, Management, Marketing, and Related Support Services
AT&T Mobility October 2013 - Present
AT&T Mobility August 2010 - October 2013
Lowes Home Improvememt December 2008 - July 2010
Verizon Wireless October 2005 - August 2008
Sptint p.c.s 2000 - 2002
Best Buy 1999 - 2001
Skills
Call Center, Customer Service, Management, Telecommunications, Account Management, Selling, Sales, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, Leadership, New Business Development, Sales Management, Sales Operations, Solution Selling, Team Building, Team Leadership, Wireless
Education
American InterContinental University-Houston 2008 — 2009
Ross Shaw Sterling Senior High 1993 — 1997
Verizon Wireless June 2011 - Present
Verizon Wireless June 1995 - Present
Sharp Electronics January 1989 - February 1999
Skills
Leadership, Team Leadership, Customer Satisfaction, Telecommunications, Management, Customer Retention, Customer Experience, Wireless, Team Building, Cross-functional Team..., Vendor Management, Customer Service, Strategic Planning
Education
American InterContinental University 2008 — 2009
Associates Business Administration, HR, 3.9
Orkin Pest Control March 2014 - Present
Verizon Wireless January 2008 - March 2014
AT&T September 2002 - December 2007
Southern Research February 2002 - March 2002
Trustmark Bank September 1999 - January 2002
Butler Snow LLP January 2001 - September 2001
Skills
Microsoft Word, Public Speaking, Customer Service, Microsoft Office, Teaching, Photoshop, Research, PowerPoint, Art, Management, Photography, Sales, Direct Sales, Telecommunications, Telephone Skills, Social Media, Retail Sales, Consumer Electronics, Cellular Communications, Account Management, Team Leadership, New Business Development, Team Building, Customer Retention, Customer Satisfaction, Leadership, Sales Management, Training
Education
American InterContinental University 2004 — 2006
Bachelor's degree, Criminal Justice and Corrections, 3.0
Hinds Community College 2004 — 2006
Associate's degree, Pre-Law Studies
Evolver June 2012 - Present
COGIC 2011 - 2014
W F Whelan Co August 2007 - April 2012
Ford Star Helpdesk 2007 February 2007 - July 2007
Auto Club Group of Michigan February 2006 - January 2007
Verizon Wireless June 2005 - February 2006
2005 - 2006 June 2005 - February 2006
Verizon Wireless April 2004 - June 2005
Kmart Corporation 1995 - 2003
Skills
Project Management, Microsoft Excel, Database Admin, Database Design, Data Analysis, Data Mining, Data Entry, Pivot Tables, Inventory Management, SQL, Networking, Network Security, Windows Server, Active Directory, Troubleshooting, Leadership, Software Documentation, System Administration, Technical Support, Servers, Microsoft Office, Training, Customer Service
Education
New Horizons Learning Center 2015 — 2015
Certified, Windows Server 2012 MCSA Bootcamp, Passing
Crystal Reports XI New Horizons 2009 — 2009
Certification, Crystal Reports IX
American InterContinental University 2005 — 2006
BS, Computer Information Technology
Wayne State University 1992 — 1994
Computer Science
Saginaw Valley State University 1990 — 1992
BS, Computer Science
Oak Park High 1987 — 1990
High Schol Diploma, Information Studies
Verizon Wireless May 2011 - Present
Verizon Wireless February 2010 - May 2011
Verizon Wireless 2009 - 2010
Verizon Wireless 2008 - 2009
Verizon Wireless 2007 - 2008
Verizon Wireless 2006 - 2007
Verizon Wireless 2003 - 2006
Skills
Sales, Training, Marketing, Project Management, Process Improvement, Project Planning, Real Estate, Curriculum Development, Retail, Time Management, Customer Retention, Customer Experience, Customer Satisfaction, Direct Sales, Outside Sales, Coaching, Team Building, Team Leadership, Recruiting, Wireless, Performance Management, Leadership Development, Sales Presentations, Microsoft Office, Merchandising, Event Planning, Training Delivery, Performance Consulting, Employee Training, PowerPoint, Event Management, Mobile Devices, Business Strategy, Call Centers, Account Management, Sales Management, Sales Process, Sales Operations, Cold Calling, Leadership, Telecommunications
Education
American InterContinental University 2007 — 2011
BBA, Business Management
Auburn University 1999 — 2001
Bachelor of Business Administration (B.B.A.), Business Management
Auburn University 1999 — 2001
Bachelor of Business Administration (B.B.A.), Business management
Jefferson Davis Community College 1997 — 1999
Associate of Arts (A.A.), Theatre/Theater
Verizon Wireless October 2007 - Present
Comcast Cable October 2000 - October 2007
Skills
Call Center, Retail, Telecommunications, Inventory Management, PowerPoint, Troubleshooting, Problem Solving, Call Centers, Team Management, Vendor Management, Account Management, Team Leadership, Training, Sales, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Sales Management, Direct Sales
Education
American InterContinental University 2003 — 2003
Master of Information Technology, Information Technology
Paine College 1993 — 1998
Bachelors of Science, Business Administration-Information Technolgy
AT&T August 2015 - Present
VML May 2015 - July 2015
rappidApp December 2013 - January 2015
Verizon Wireless October 2012 - October 2013
AV8 Studios May 2012 - October 2012
AT&T Internet Operations Group October 2010 - May 2012
Syndicate Solutions LLC January 2007 - January 2010
Sage August 2007 - October 2008
CyberObject Inc March 2007 - August 2007
Skills
Photoshop, Dreamweaver, Fireworks, Mac OS X, Salesforce, InDesign, Illustrator, Digital Photography, Photo Editing, Graphic Design, Adobe Fireworks, CSS, Image Editing, HTML, Logo Design, Layout
Education
Keller Graduate School of Management of DeVry University 2012 — 2015
Master's Degree, Project Management
American InterContinental University 2003 — 2005
Bachelors, Information Technology – Weston Florida; Programming, Networking, and Web Design
American InterContinental University 2002 — 2005
Bachelors, Information Technology; Programming, Networking, and Web Design
Verizon Wireless September 2012 - Present
Shelby County Schools November 2007 - October 2012
Raycom Media April 2006 - November 2007
Skills
Network + Certified, ITIL v3 Foundations..., Apple Certified..., Windows 7, Visio, Network Administration, Networking, Servers, Troubleshooting, DNS, Technical Support, Active Directory, Windows Server, SharePoint, Computer Hardware, Unix, Instructional Design, Microsoft Exchange, VMware, Operating Systems, Microsoft Office, Customer Service, Leadership
Education
American Intercontinental University 2009 — 2010
Associate of Arts (A.A.), Business Administration and Management, General, 3.6
Verizon Wireless January 2007 - December 2013
Getronics Network Management Center January 2006 - December 2006
Skills
PMP, ITIL v3 Foundations..., SAP EAS, MM, PLM
Education
Boston University Graduate School of Management
Project Management, PMP
Ambrose Alli University
Bachelor of Science (BS), Political Science
Texas Southern University
Master of Business Administration
Villanova University
Lean Six Sigma
Verizon Enterprise Solutions April 2015 - Present
Verizon Enterprise Solutions March 2014 - April 2015
Verizon Wireless May 2013 - March 2014
Verizon Wireless November 2011 - May 2013
Hatcher Enterprises February 2007 - March 2013
Wells Fargo April 2010 - January 2011
Skills
Telecommunications, Retail, Banking, Customer Service, Customer Experience, Customer Retention, Wireless, Financial Services, Teller Operations, Call Centers, Team Management, Technical Support, Sales, Social Networking, Microsoft Office, Call Center, Credit, Customer Satisfaction, Microsoft Excel
Education
Strayer University 2012 — 2015
Master of Business Administration (M.B.A.), Business Management
American Intercontinental University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Business Management
Verizon Wireless January 2011 - Present
Verizon Wireless January 2007 - January 2011
Verizon Wireless January 2005 - January 2007
Verizon Wireless April 2003 - November 2005
MCIWorldcom January 2000 - January 2001
Skills
Certified Project..., Product Development, Employee development, Financial Analysis, Telecommunications, Project Management, Business Analysis, Project Planning, Management Consulting, Provisioning, Business Strategy, Business Development, Contract Negotiation, New Business Development, Strategic Planning, Process Improvement
Education
Strayer College 2010 — 2012
MBA, International Business
Strayer university school of business
bachelor of science, business administration; International Business; business management
Villanova University
American Intercontinental University 2001 — 2005
BA, Business Administration
American InterContinental University
Business Management
Verizon Wireless November 2014 - Present
Verizon Wireless February 2014 - Present
Citi November 2012 - February 2014
AT&T Advertising Solutions March 2008 - July 2012
PHH Mortgage March 2007 - March 2008
Jacksonville Regional Chamber of Commerce August 2006 - March 2007
Education
American Intercontinental University 2011 — 2012
Master of Business Administration, Marketing
Georgia Southern University 2001 — 2005
Bachelor of Science, Major: Sports Management Minor: Business Management
Duval County Public Schools August 2012 - Present
Verizon Wireless June 2011 - July 2012
Duval County School Board October 2005 - October 2011
The Ivy Bar LLC March 2008 - May 2011
Outback Steakhouse August 2004 - October 2005
JEA 2002 - 2004
Skills
Sales, Event Planning, Advertising, Public Speaking, Blogging, Customer Service, Social Media Marketing, Budgets, Coaching, Research, Time Management, Fundraising, Social Networking, Leadership, Analysis, Management, Marketing, Strategic Planning
Education
American College of Education 2012 — 2013
Masters Degree, Educational Leadership and Administration, General
University of North Florida 1999 — 2004
Bs Arts/Sci, Advertising
Verizon Wireless 2013 - Present
Twin Cities North Chamber of Commerce August 2010 - Present
Nano Legacy December 2008 - Present
Comcast August 2011 - 2013
TDS Metrocom August 2010 - August 2011
Sprint 2002 - 2010
Best Buy 1997 - 2002
White Bear Racquet & Swim 1993 - 1997
Skills
New Business Development, Telecommunications, Retail, Sales Management, Account Management, Solution Selling, Sales, Direct Sales, Customer Retention, VoIP, Leadership, Management, Marketing, Team Leadership, Strategic Partnerships, Customer Satisfaction, Sales Operations, Strategic Planning, Enterprise Software, Selling, B2B, Networking
Education
American InterContinental University 2005 — 2008
Associate of Arts and Sciences (AAS), Business Management
White Bear Lake Area H.S. 1989 — 1993
BlueCross BlueShield of South Carolina November 2014 - Present
BlueCross BlueShield of SC October 2014 - Present
BlueCross BlueShield of SC September 2011 - October 2014
BlueCross BlueShield of South Carolina October 2008 - August 2011
Lexington Medical Center March 2008 - May 2008
Verizon Wireless July 2006 - March 2008
Skills
Training, Testing, SDLC, Project Management, Technical Support, Customer Service, Quality Assurance, Team Leadership, Project Planning, Manual Testing, Regression Testing, Quality Center, Content Management, Customer Support, Knowledge Base, IBM 3270, knowledge management
Education
American InterContinental University 2007 — 2007
Masters, Internet Security
Clemson University 2001 — 2006
Bachelors, Management Emphasis: Information Systems
Marcus Lemonis, LLC December 2014 - Present
AT&T April 2013 - December 2014
T-Mobile April 2011 - July 2012
MTV Networks April 2010 - April 2011
AT&T October 2007 - April 2010
Verizon Wireless June 1997 - October 2007
AirTouch June 1997 - August 2000
Cellular One August 1995 - April 1997
Skills
Market Planning, Marketing, Strategy, Marketing Communications, Product Marketing, Wireless, Telecommunications, Product Management, Marketing Strategy, Competitive Analysis, Marketing Management, Internal & External..., Entertainment Marketing, Customer Relationship..., eCommerce, Entertainment, E-commerce, Integrated Brand..., Account Management, Advertising, Direct Marketing, Digital Strategy, Product Launch, Leadership, Cross-functional Team..., Integrated Marketing, Strategic Partnerships, Creative Direction, Sales, Mobile Marketing, Relationship Marketing, Management, B2B, Brand Management, Facebook, SEM, Customer Experience, Digital Marketing, Business Planning, Brand Awareness, Trade Shows, Public Relations, Analytics, Go-to-market Strategy, Mobile Devices, Internal Communications, Strategic Planning, Contract Negotiation, SEO, Program Management
Education
Clarion University of Pennsylvania 1990 — 1994
Bachelore of Science
American InterContinental University
Certificate
Advanced Technology Services September 2015 - Present
Advanced Technology Services September 2014 - September 2015
Advanced Technology Services October 2012 - September 2014
jcpenney 2011 - 2012
Verizon Wireless 2009 - 2011
Enterprise Rent-A-Car May 2008 - November 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Public Speaking, HTML, Budgets, Marketing, Sales, Management, Time Management, Organization, Event Planning, Fundraising, Leadership, Process Improvement, Team Building, Training
Education
St. Ambrose University 2004 — 2008
Bachelor's degree, Business, Management, Marketing, and Related Support Services
American InterContinental University 2010 — 2011
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Verizon Wireless October 2011 - Present
CEDAR Document Technologies September 2007 - October 2011
Exstream Software September 2005 - September 2007
Skills
XML, Java, Software Development, Unix, SQL, Requirements Analysis, JavaScript, Perl, Web Services, VBScript, CSS, HTML, Operating Systems, Agile Methodologies, AJAX, jQuery, Struts
Education
American Intercontinental University 2002 — 2003
Masters, Information Technology
Southern Polytechnic State University 1997 — 2000
Bachelor of Science, Computer Science
The Home Depot October 2007 - Present
Leica Geosystems AB August 2006 - September 2007
Verizon Wireless January 2006 - August 2007
Education
American InterContinental University 2003 — 2005
MBA, Business Admin
Florida Agricultural and Mechanical University 1998 — 2002
Health Rehab Plus Inc. August 2011 - Present
Verizon Wireless January 1998 - August 2013
Cellular Works Inc 1995 - 1998
Incredible Universe 1993 - 1995
Sound Advice 1991 - 1993
Skills
Forecasting, Financial Analysis, Financial Modeling, Strategic Financial..., Financial Reporting, Finance, Cash Management, Mergers & Acquisitions, Pricing, Sarbanes-Oxley Act, Variance Analysis, Wireless, Managerial Finance, Corporate Finance, Telecommunications, Cross-functional Team..., Process Improvement, Internal Audit, 4G, M2M, Cellular Communications, Strategic Planning, Data Analysis, Business Process..., PeopleSoft, Financial Accounting, Business Analysis, GAAP, Accounting, Internal Controls, Product Management, Auditing, Consolidation, Reporting & Analysis, Sarbanes-Oxley, Mobile Devices, General Ledger, Financial Audits, Team Leadership, CDMA, Management, Acquisition Integration, Product Marketing, Cash Flow, Essbase, Customer Retention, Hyperion Enterprise, Vendor Management, Call Centers, Financial Forecasting
Education
American InterContinental University 2002 — 2004
MBA, Finance
Florida State University 1988 — 1991
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Verizon Wireless September 2012 - Present
US Cellular April 2004 - December 2011
RR Donnelley February 2000 - July 2002
Skills
Vendor Management, Troubleshooting, Wireless, TCP/IP, Cloud Computing, Telecommunications, M2M Platform, System Administration, Project Management, Program Management, Disaster Recovery, VoIP, Call Centers, Networking, Network Design, SIP, Data Center, Integration, Process Improvement, Team Leadership, Leadership
Education
Argosy University Chicago 2010 — 2014
Doctor of Business Administration, Business Admistration / Information System
American InterContinental University 2005 — 2006
Master, Information Technology
Illinois Institute of Technology
BS, Electrical Engineering
Liaison Technologies October 2014 - Present
Liaison Technologies August 2013 - October 2014
Liaison Technologies April 2012 - October 2014
Verizon Wireless December 2010 - February 2012
IBM (Contractor through Computer Generated Solutions, Inc) April 2007 - December 2010
EB Games August 2004 - March 2006
Skills
Active Directory, Technical Support, Troubleshooting, Software Documentation, Windows, Servers, Hardware, System Administration, Windows 7, Help Desk Support, Integration, Computer Hardware, Telecommunications, ActiveSync, Networking, Security, Problem Solving, Microsoft SQL Server, VoIP, Laptops, Windows XP, VMware, Mobile Devices, Android, Symantec Endpoint..., Virtualization, Microsoft Exchange, Wireless Networking, HTML, MySQL, vSphere, Domain Controller, CentOS, Red Hat Linux, Unix Shell Scripting, Java, Server Administration, Oracle SQL Developer, SQL, JBoss Application Server, Oracle, VMware ESX, Solaris, Apache, Unix, Linux, Windows Server, Agile Methodologies, Certified Scrum Master...
Education
American InterContinental University 2002 — 2005
Bachelor, Information Technology
Verizon Wireless Tax PreparerJackson HewittJanuary 2008 - April 2008
Education
American InterContinental University 2007 — 2008
Undergrad, Business Administration
Verizon Wireless September 2014 - Present
AreYOUJelly.com April 2012 - July 2013
Ezose Sciences Inc. September 2011 - April 2012
Shionogi Inc December 2010 - September 2011
Shionogi USA, Inc. January 2008 - May 2011
Shionogi USA, Inc. November 2004 - December 2007
Skills
IT Management, Pharmaceutical Industry, Vendor Management, Outlook, Leadership, Process Improvement, Project Management, Account Management, Cross-functional Team..., Biotechnology, Business Analysis, Information Technology, HTML5, JavaScript, jQuery, Cloud Storage, AngularJs, Backbone.js, Bootstrap, Sublime Text, MVC Architecture, Team Building, Node.js, MongoDB
Education
American InterContinental University
Bachelors, Information Technology & Programming
UnitedHealth Group October 2012 - Present
UnitedHealth Group September 2006 - October 2012
Sprint Nextel November 2003 - April 2006
Verizon Wireless November 1997 - April 2003
Skills
Project Management, MS Office Suite, MS Project, SharePoint, InfoPath, Excel, Word, PowerPoint, Macro Express 3, Visio, Process Engineering, Operational Excellence, Operational Efficiency, Customer Relations, Call Center, Avaya, CMS, Medicare Part D, Medicare, Health Insurance, Pharmacy Operations, Customer Service, Total Quality Management, Microsoft Office, Microsoft Word, Microsoft Excel, Managed Care, TQM, Customer Satisfaction, Pharmacy Automation, Process Improvement, Call Centers, Leadership, Strategy, Business Process, Coaching, Software Documentation, Cross-functional Team..., Business Process..., Business Analysis, Vendor Management, Program Management, Sales, Business Strategy, Change Management, HIPAA, Healthcare, Inventory Management, Team Building, Access
Education
American Intercontinental University 2008 — 2010
Bachelors, Business Management
AT&T June 2014 - Present
Bank of America April 2011 - June 2014
Whitney National Bank June 2009 - January 2011
Bank of America September 2006 - May 2009
Verizon Wireless June 2000 - June 2005
Verizon December 1997 - June 2000
US Army October 1989 - September 1996
Skills
SDLC, Project Management, Analysis, Project Planning, Management, Business Process, Testing, PMO, Leadership, Project Portfolio..., User Acceptance Testing, Troubleshooting, Budgets, Quality Center, Portfolio Management
Education
Amberton University 1998 — 2000
Master of Science, Business/Human Relations
The University of Texas at Dallas 1996 — 1998
Bachelor of Arts (B.A.), Mathematics and History
AT&T Mobility November 2007 - Present
Global Wireless Data June 2006 - November 2007
Hewitt Associates March 2005 - June 2006
AirGate PCS December 2003 - November 2004
Global Payments February 2002 - November 2003
Kaiser Permanente July 2001 - February 2002
Verizon Wireless November 1995 - July 2001
Education
American InterContinental University 2010 — 2011
MBA, Operations Management
Colorado Technical University 2006 — 2007
BS, Human Resources Management
American InterContinental University 2001 — 2004
AA, Business Administration
Milwaukee High School of the Arts
Verizon Wireless March 2009 - Present
Verizon Wireless March 2009 - Present
Catapult Technology April 2007 - October 2008
Internal Revenue Service January 2000 - May 2007
Skills
Human Resources, Leadership, Management, Performance Management, Customer Service, Quality Assurance, Customer Satisfaction, Microsoft Office, Databases, Technical Support, Personnel Management, Training, Call Centers, Troubleshooting, Time Management, Access, Employee Benefits
Education
American Intercontinental University 2011 — 2012
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 3.81
KSU Continuing Education 2009 — 2009
BBA, Business, Management, Marketing, and Related Support Services
Kennesaw State University 2006 — 2009
Bachelor, Business Management
Kennesaw State University 2006 — 2008
BA, Management, 3.46
University of Central Arkansas 1985 — 1997
BA, Business Administration
NLR High School
University Central Arkansas
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Verizon Wireless Co-OwnerBtechsonline.comMay 2005 - Present
Fort Worth Transportation Authority 2004 - 2006
Hermanson Company October 1999 - December 2000
Raytheon Technical Services Company 1997 - 1999
Skills
Networking, Management, Leadership, IT Service Management, Project Planning, IT Operations, Windows, Servers, Network Administration, Retail, Time Management, Telecommunications, Customer Service
Education
Keller Graduate School of Management of DeVry University 2008 — 2010
pending, MBA
American InterContinental University 2005 — 2007
Bachelors of Science, Computer Sciences
Texas State Technical College 1996 — 1999
CNSA, Computer Networking
Fidelity House Human Services November 2009 - Present
Cabaret Enterprises October 2000 - March 2009
Verizon Wireless May 1995 - April 2000
Education
American Academy of Dramatic Arts
Theatre Arts
Salem State University
Theatre Arts/English
Verizon Wireless 2011 - Present
Education
American InterContinental University 2010 — 2011
B.S, Business Administration and Marketing
Yes Video May 2010 - February 2013
AutoTrader.com January 2008 - June 2009
Verizon Wireless August 2006 - January 2008
Skills
SAP R/3, SAP BI, SAP BW, Microsoft Excel, Team Leadership, Logistics, MS Excel Pivot Tables, Continuous Improvement, Training, Leadership, Strategy, Customer Service, Project Management, Process Improvement, Call Centers, Change Management, Employee Training, Customer Satisfaction, Human Resources, Quality Assurance, Process Scheduler, SAP, Time Management, Analytical Skills, Management, Analysis, Recruiting, Interviews, HRIS, Scheduling, Compliance, Product Design, Employee Relations, Adaptability
Education
American InterContinental University 2011 — 2012
MBA, Operations Management
American InterContinental University 2010 — 2011
Business Administration, Project Management
American InterContinental University 2007 — 2008
Associates, Business Administration
Georgia MLS Training Institute 2003 — 2005
License, Real Estate
TransCore September 2014 - Present
Gannett August 2012 - April 2014
AT&T October 2011 - July 2012
Verizon Wireless May 2006 - February 2011
WYFF January 2006 - March 2006
Skills
Software Testing..., Functional Testing, Regression Testing, Software Testing..., SDLC, Training, Microsoft SQL Server, Networking, Wireless, microsoft office, SQL, Technical Support, Troubleshooting, Customer Satisfaction, Defect Tracking, Test Planning
Education
Strayer University 2009 — 2011
MASTERS, MBA
University of South Carolina Upstate 1999 — 2001
Bachelors of Arts
American InterContinental University 1998 — 1999
Greenville Technical College 1996 — 1998
Weichert Realtors October 2012 - Present
Superior Group December 2011 - October 2012
NAPA Auto Parts October 2010 - June 2011
AIG October 2007 - October 2010
Verizon Wireless October 2001 - February 2007
Skills
Training, Insurance, Property & Casualty..., Risk Management, Claim, General Insurance, Brokers, Employee Benefits, Microsoft Word, SAP HR, Microsoft Excel, PowerPoint, Outlook, Lotus Notes, Real Estate Transactions, Financial Services, Portfolio Management, Umbrella Insurance
Education
American InterContinental University
BA, Accounting and Business/Management
City University of New York-College of Staten Island
Accounting / Bookkeeping
Verizon Wireless September 2015 - Present
Verizon Wireless January 2014 - September 2015
Verizon Wireless July 2012 - December 2014
Verizon Wireless April 2010 - July 2012
Verizon Wireless June 2009 - June 2010
Verizon Wireless August 2007 - June 2009
Radio Shack September 2006 - August 2007
Best Buy February 2001 - September 2006
Skills
Retail Sales, Customer Satisfaction, Retail, Merchandising, Sales, Store Management, Customer Retention, Sales Management, Loss Prevention, Sales Operations, Customer Experience, Direct Sales, Inventory Management, Quotas, Visual Merchandising, Cold Calling, Account Management, Customer Service, Sales Process, Profit, Wireless, Time Management, Operations Management, Management, M2M, Call Centers, Leadership, Training, B2B, Human Resources, Solution Selling, Networking
Education
American InterContinental University 2014 — 2016
Bachelor of Business Administration (BBA), Marketing
Verizon Wireless April 2014 - Present
Verizon Wireless January 2007 - March 2014
Verizon Wireless November 2005 - December 2006
Verizon Wireless August 2004 - October 2005
T-Mobile 1999 - 2004
River Edge Behavioral Health Center 1998 - 2000
Skills
M2M, Cellular Communications, Wireless, Telecommunications, Customer Retention, Direct Sales, Solution Selling, 4G, Sales Management, Customer Satisfaction, Mobile Devices, Customer Experience, Account Management, Sales Operations, Blackberry, Sales Process, Mobile Technology, VoIP
Education
American Intercontinental University 2006 — 2007
Associates, Business Administration
Georgia Southern University 2000 — 2001
Macon State College 1998 — 2000
Wings of Refuge February 2012 - November 2012
Hoover Materials Handling Group January 2011 - July 2011
Aon Hewitt September 2010 - December 2010
DHL March 2003 - November 2008
Airborne Express August 2002 - March 2003
AFH January 2002 - August 2002
ICM February 1999 - March 2001
Verizon Wireless March 2000 - January 2001
Skills
Healthcare, Microsoft Office, Excel, Customer Service, Benefits Administration, PeopleSoft, Power, Workforce Planning, Administrative Support, Quality Assurance, Billing, Accounting, Invoicing, Office Management, Payroll, Outlook, Administrative..., Administrative..., Training, Call Centers, Management, Microsoft Word, Microsoft Excel
Education
Mansfield College 1987 — 1989
Associates, Nursing
American InterContinental University-Houston
Business Administration and Management, General
St. Pius X High School
Bruker Biospin October 2012 - September 2013
Bruker BioSpin October 2007 - October 2012
Verizon Wireless November 2000 - June 2002
Skills
Customer Service, Microsoft Excel, Microsoft Office, Outlook, Lotus Notes, Microsoft Word, PowerPoint, Data Entry, Salesforce.com, Administrative..., Software Documentation, Access, Customer Satisfaction, Process Improvement, Troubleshooting, Teamwork, Administrative..., Management, Team Building
Education
American InterContinental University 2002 — 2003
Associate of Science (A.S.), Computer Science
Rinnai America Corporation July 2012 - Present
Express Employment Professionals April 2012 - July 2012
Georgia Rehab & Imaging of WSMC January 2003 - March 2012
Verizon Wireless August 1998 - August 2001
Federal Bureau of Prisons August 1988 - August 1996
Skills
Human Resources, Workers Compensation, Statistics, Customer Service, Microsoft Office, Billing, Insurance, Healthcare, Sales, Training, Purchasing, Contract Negotiation, Invoicing, Team Building, New Business Development, Troubleshooting, Analysis, Management, B2B, Budgets, Account Management, Employee Relations, Customer Satisfaction, Process Improvement, Outlook, Cold Calling
Education
American Intercontinental University 2010 — 2011
BBA, Business Management
University of Phoenix 2008 — 2010
AAB, Business Management
Rochester Community and Technical College 1986 — 1988
CMA, science
Green Tree Servicing September 2011 - June 2012
Verizon Wireless July 2005 - August 2011
Education
American InterContinental University 2010 — 2012
Associate's degree, Business
Mississippi State University 2002 — 2004
Political Science and Government
Verizon Wireless 1995 - Present
Skills
Telecommunications, Wireless, Vendor Management, Managed Services, Mobile Devices, Solution Selling, Management, Integration, Unified Communications, Networking, Cross-functional Team..., Team Leadership, Teamwork, Technical Support, Twitter, Customer Service, Customer Support, Coaching, Coaching & Mentoring, Mobile Phone Apps, Leadership Development, Human Resources, Employee Management
Education
American InterContinental University 2009 — 2010
AS, Business Managment, 3.9
Washington State Department of Consolidated Technology Services October 2014 - Present
US Army January 2013 - October 2014
Washington Air National Guard May 2008 - September 2012
Verizon Wireless March 2007 - December 2010
Pennsylvania Air National Guard September 2006 - May 2008
United States Air Force July 2003 - September 2006
University of Idaho June 2006 - August 2006
United States Air Force August 2002 - July 2003
United States Air Force March 2001 - August 2002
Skills
Windows, Linux, Unix, Mac OS X, NetIQ Directory and..., Avaya Enterprise Switch..., Active Directory, Remedy Trouble..., Microsoft Office, Microsoft Exchange, Microsoft SQL Server, Visual Basic, Visual Studio, Adobe Creative Suite, OS X, Testing, Software Documentation, Program Management, System Administration, HTML, Switches, Analysis, Network Security, Networking, Troubleshooting, Hardware, Windows 7, Software Development, Computer Hardware, Software Installation, Wireless
Education
Western Governors University 2012 — 2014
Master of Science
University of Maryland University College 2007 — 2009
Bachelor of Arts
American InterContinental University 2003 — 2005
Bachelor of Science
St. Louis Staffing November 2011 - Present
InkStop January 2008 - July 2008
Verizon Wireless July 2006 - December 2007
United States Marine Corps December 2001 - February 2005
Education
American InterContinental University
Verizon Wireless (Worldwide Wireless) May 2013 - Present
Verizon Wireless June 2008 - May 2013
Joe Keim Builders April 2005 - April 2008
Lord and Essex March 2003 - April 2005
Highland Real Estate June 1999 - December 2002
Skills
Quickbooks, People soft, Visio, Microsoft Project, Legal document prep, Property Divisions, Ability to Read..., Journal Entries, Month End Close, Web site Updates, Administrative..., Training, Benefits Administration, FMLA, HRIS, Hiring, Office Management, Expense Reports, Spreadsheets, PeopleSoft, Customer Satisfaction, Administration, Analysis, Team Building, Telecommunications, Time Management, Administrative..., Customer Retention, Customer Service, Team Leadership, Wireless, QuickBooks, Leadership, Management
Education
American InterContinental University 2012 — 2014
Human Resources, Human Resources Management/Personnel Administration, General
Almeda University 1999 — 2003
Bachelor of Science (BS), Business Administration, 3.5
Verizon Wireless October 2012 - Present
Verizon Wireless November 2007 - October 2012
Verizon Wireless July 1995 - November 2007
Skills
Telecommunications, Wireless, Call Center, Customer Retention, Cross-functional Team..., Vendor Management, Broadband, Process Improvement, Product Management, Mobile Devices, Solution Selling, Program Management, Sales Operations, Customer Satisfaction, Project Management, Account Management, Team Building, Leadership, Team Leadership, Strategic Planning, Call Centers, Recruiting, Cellular Communications, Training, Customer Service, M2M, Customer Experience, Sales Process, Direct Sales, Cold Calling, Salesforce.com, Managed Services, 4G, Unified Communications, EVDO, CDMA, VoIP, Wireless Broadband, B2B, Management
Education
American Intercontinental University 2010 — 2011
Associate's degree, Business Administration, Management and Operations
Verizon Wireless 1997 - Present
Verizon Wireless 1997 - Present
Grossman's Lumber 1988 - 1996
Carl's Drugs 1985 - 1987
Education
American InterContinental University
Cortland Jr. Sr. High School