Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
Verizon Wireless List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Verizon Wireless. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Verizon Wireless Employees
Texas Tech University May 2015 - Present
Verizon Wireless May 2014 - September 2014
State Farm Agent September 2013 - May 2014
State Farm August 2011 - August 2013
State Farm September 2005 - August 2011
State Farm July 2001 - September 2005
Abaco Customhouse Brokers May 1998 - August 2000
Gap Inc. March 1997 - August 1998
Skills
AutoCAD, Rhino 3D, Architecture, SketchUp, Architectural Drawings, Customer Service, Microsoft Office, Training, Microsoft Excel, Property, Claim, Public Relations, Revit, Team Building, Photoshop, Liability, Sketching, Floor Plans, Vray, Rendering, Architectural Design, Sustainable Design, AutoCAD Architecture, Illustrator, InDesign
Education
Texas Tech University 2014 — 2016
Bachelor's of Science (B.S.), Architecture
El Paso Community College
Associate of Science (A.S.), Architecture
Universidad Autonoma de Ciudad Juarez 2001 — 2005
Bachelor's degree, Architecture
Burges High School
Hampton Inn & Suites Downtown Columbus June 2014 - Present
The Varsity Inn North/South April 2013 - May 2014
Verizon Wireless December 2012 - April 2013
Cardinal Health August 2012 - December 2012
Morgan Wood Products October 2010 - August 2012
AMCEL May 2008 - August 2010
Avalon Hotel and Conference Center January 2010 - May 2010
Skills
Sales, Cold Calling, Account Management, Direct Sales, Sales Process, Contract Negotiation, Selling, Lead Generation, Sales Prospecting, Hospitality Industry, Sales Management
Education
Edinboro University of Pennsylvania 2006 — 2010
B.A., Communications & Media Studies
Enova International January 2015 - Present
State of Illinois August 2012 - Present
Verizon Wireless September 2002 - August 2012
Mobile Comm/Arch Paging January 1992 - February 2002
Skills
Customer Retention, Wireless, Customer Experience, Call Center, Customer Satisfaction, Direct Sales, Cold Calling, Telecommunications, Solution Selling, Account Management, Sales Operations, B2B, Sales Management, Managed Services, Call Centers, Customer Service, Leadership, Mobile Devices, Retail, Sales, Sales Process, Selling, Vendor Management, VoIP, Management, Team Leadership, Salesforce.com, Training, Team Building, Cellular Communications, Mobile Technology, Strategic Partnerships, Unified Communications, Sales Presentations
Education
Elgin Community College
Medtronic April 2013 - Present
Credible February 2012 - April 2013
QoL meds February 2010 - February 2012
Verizon Wireless December 2003 - February 2010
Skills
Account Management, Sales Presentations, Microsoft Office, Consultative Selling..., Public Speaking, Sales Order Processing, Direct Sales, B2B, Cold Calling Experience, Committed to Customer..., Mobile Devices, EHR Software, Solution Selling, Pharmacy Sales, Cold Calling, Sales, Customer Retention, Sales Process, Customer Satisfaction, Sales Operations, Sales Management, New Business Development, Customer Service, Project Management, Management, Team Leadership, Leadership, Enterprise Software, Healthcare, Training, Sales Force Development, Call Centers, Negotiation, Building Relationships, Selling, Business Development, Marketing, Salesforce.com
Education
Geneva College 2000 — 2002
Bachelors in Human Resource Management, Human Resources Management and Services
Edinboro University of Pennsylvania 1991 — 1994
Special Ed/Elementary Ed
MedXM October 2014 - Present
Taco Bell May 2014 - October 2014
Verizon Wireless September 2006 - May 2014
Courtyard by Marriott May 2004 - September 2006
Education
El Camino College 2003 — 2006
San Pedro High School 2001 — 2003
Verizon Wireless September 2014 - Present
Verizon Wireless April 2012 - Present
Verizon Wireless August 2011 - April 2012
Verizon Wireless July 2007 - August 2011
Staffing Now January 2005 - July 2007
Skills
Employee Engagement, New Hire Orientations, FMLA, Time Management, Social Networking, Customer Service, Microsoft Office, Employee Relations, Organizational..., Performance Management, Employee Training, Employee Benefits, Payroll, Hiring, Employee Recognition, Compensation, Data Entry, HR Policies, PeopleSoft, Organizational..., Teamwork, Call Centers, Customer Satisfaction, Team Leadership, ADP Payroll, Management, Human Resources, Training, Leadership, Office Management, Telecommunications, Interviews, Customer Retention, Team Building, Personnel Management, Wireless, Coaching
Education
Northern Illinois University 2002 — 2004
Bachelor of Applied Science (B.A.Sc.), Human Resources Management and Services
Elgin Community College 1998 — 2002
Associate of Arts (A.A.), Human Resources Management/Personnel Administration, General
Verizon Wireless November 2006 - Present
Verizon Wireless November 2009 - November 2010
Verizon Wireless October 2006 - November 2009
Best Buy September 2003 - September 2006
Skills
Customer Experience, Customer Satisfaction, Retail Sales, Retail, Customer Retention, Customer Service, Sales, Store Management, Inventory Management, Troubleshooting, Merchandising, Sales Operations, Technical Support, Direct Sales
Education
Burges High School
High School Diploma
El Paso Community College
Verizon Wireless January 2015 - July 2015
T-Mobile October 2013 - January 2015
Skills
Sales Operations, Customer Service, Telecommunications, International Relations, Sales Management, Microsoft Office, Mac OS, Microsoft Word, Customer Retention, Customer Satisfaction, Call Centers
Education
Western Governors University 2015 — 2018
Bachelor's Degree, Business Administration and Management, General
Edmonds Community College 2012 — 2013
General Studies
Verizon June 2015 - Present
Verizon Wireless July 2013 - June 2015
Verizon Wireless December 2012 - July 2014
Verizon Wireless April 2007 - November 2012
EchoStar Communications January 2003 - January 2006
NASA Sharp June 2001 - August 2001
Skills
Customer Satisfaction, Call Center, Customer Experience, Troubleshooting, Customer Service, Project Management, Change Management, Leading Organizational..., Motivation, Recruiting, Training Delivery, Technical Support, Cultural Diversity, Public Speaking, Performance Management, Performance Appraisal, Strategy Execution, Call Centers, Team Leadership, Telecommunications, Cross-functional Team..., Program Management, Management, Account Management, Coaching, Customer Retention, Employee Training, Human Resources, Leadership, Process Improvement, Sales Operations, Networking, Team Building, Training, Vendor Management, Wireless, Hiring, PeopleSoft, CRM, Software Documentation, Employee Relations, Direct Sales, Interviews, Onboarding, Applicant Tracking...
Education
Strayer University 2011 — 2015
Master of Business Administration (M.B.A.), Management, 3.35
The University of Texas at El Paso 2006 — 2010
BBA, Management
El Paso Community College 2008 — 2009
A.A.B.A
Verizon Wireless June 2014 - Present
Verizon Wireless January 2009 - June 2014
Verizon Wireless July 2008 - December 2008
Skills
Bilingual-English/Spanis..., Goal-driven leader, Integrity, Customer Satisfaction, Sales, Driving Results, Work Ethic, Customer Retention, Creative Problem Solving, Exceed Sales Goals, Sales Process, Cold Calling, Mortgage Lending, Role-play, Employee Training, Inventory, Cash Management, Retail Sales, Superior Sales Skills, Account Management, Team Management, Team-oriented, Selling Skills, Direct Sales, Telecommunications, Customer Experience, Customer Service, Team Building, Team Leadership, Sales Management, Management, Training, Sales Operations, Mobile Devices, Wireless, Solution Selling, Leadership, Retail, Cellular Communications, Inventory Management, Time Management, Microsoft Office, Mobile Technology
Education
Naples High School 1999 — 2003
Edison Community College
"Company Confidential" April 2008 - Present
American Dreamwear Inc., dba Zaftique.com 2006 - 2008
Miss California Organization 2003 - 2008
REGARD 2005 - 2006
Verizon Wireless 1999 - 2005
Verizon Wireless 1998 - 1999
KCET Store of Knowledge 1997 - 1998
Bloomingdale's 1996 - 1997
Accessory Lady 1995 - 1996
Claire's Accessories 1993 - 1995
Skills
Sales, Account Management, Customer Service, Retail, Visual Merchandising, Communication, Accessories, Wallets, Handbags, Event Planning, Creative Problem Solving, Written & Verbal..., Written & Oral..., Office Management, Apparel, Styling, Visual Styling, Accessorizing, Fashion Buying, Microsoft Exchange, Microsoft Office, Reading Comprehension, Time Management, Dance, Fashion, Trend Forecasting, Email Marketing, Selling, Marketing
Education
El Camino College
Moorpark College
Zurich North America October 2015 - Present
Zurich North America June 2014 - Present
Verizon Wireless June 2011 - February 2014
Verizon Wireless November 2010 - May 2011
Verizon Wireless January 2010 - August 2010
Verizon Wireless August 2008 - January 2010
Verizon Wireless February 2008 - July 2008
Verizon Wireless May 2005 - January 2008
Skills
Call Centers, Wireless, Team Leadership, Mobile Devices, Microsoft Office, Telecommunications, Cellular Communications, Customer Experience, Customer Satisfaction, Customer Service, Training, Technical Support, Coaching, Employee Training, Outlook, Microsoft Word, PowerPoint, Customer Retention
Education
Elgin Community College 2012 — 2015
Baking and Pastry Arts/Baker/Pastry Chef
Regus Management Group December 2014 - Present
My Kitchen Catering February 2007 - September 2014
Continental Warranty Inc. October 2004 - January 2007
Verizon Wireless March 2002 - September 2004
Solutions April 2001 - March 2002
Rent A Center January 2000 - March 2001
Advance America August 1998 - January 2000
Education
Edmonds Community College 2015 — 2017
ATA Business Management, Business Management and Human Resources
Marysville Pilchuck High School 1993 — 1996
GED, AP and College Prep, 4.0+
Verizon Wireless June 2011 - Present
Verizon Wireless June 2009 - June 2011
Verizon Wireless/Alltel June 2008 - June 2009
Verizon Wireless/Alltel November 2004 - June 2008
Verizon Wireless/Alltel March 2003 - November 2004
Skills
CRM, Wireless, Sales, Customer Satisfaction, Sales Management, Management, Leadership, M2M, Direct Sales, Telecommunications, Customer Retention, Solution Selling, Cellular Communications, Sales Operations, Cold Calling
Education
Edison Community College
Business
Verizon Wireless July 2008 - Present
Skills
Customer Service, Telecommunications, Sales, Management, Team Leadership, Customer Satisfaction, Call Centers, Microsoft Office, Wireless, Account Management, Customer Retention, Leadership, Team Building, Customer Experience, Sales Management
Education
University of Phoenix 2006 — 2007
El Paso Community College 2003 — 2005
Argos Technologies January 2006 - Present
McHenry County College May 2014 - September 2015
Olive Garden February 1999 - December 2014
Verizon Wireless November 2004 - January 2006
Skills
Sales Management, Customer Service, Sales, Direct Sales, New Business Development, Purchasing, Contract Negotiation, Pricing, Negotiation, Team Building, Sales Operations, Inventory Management, Cross-functional Team..., Forecasting, Account Management
Education
McHenry County College
Network Specialist Certificate, Computer Systems Networking and Telecommunications, A
University of Illinois at Urbana-Champaign 1999 — 2005
Bachelors, Aviation Human Factors
Elgin Community College
Verizon Wireless December 2012 - Present
T-Mobile May 2007 - August 2012
Deep South Entertainment 2008 - 2009
TGI Fridays February 2003 - May 2007
Publix July 1999 - June 2003
Skills
Advertising, Sales, Sales Management, Cold Calling Experience, Referral Development, Mobile Technology, Microsoft Office, Microsoft Word, Customer Service, Customer Retention, SEO
Education
Edison Community College 2003 — 2004
Associate's degree, Communication, General
University of Alabama 2001 — 2002
Communication and Media Studies
North Fort Myers high school 1996 — 2000
iBwave Solutions Inc. January 2013 - Present
iBwave Solutions Inc. August 2008 - Present
Spotwave Wireless May 2002 - December 2007
iPCS 2000 - 2002
Ameritech Cellular 1995 - 2000
Verizon Wireless 1993 - 2000
Ameritech Cellular Services 1993 - 2000
Skills
RF, Telecommunications, GSM, RF Engineering, Cellular Communications, CDMA, Product Management, LTE, Wireless, Wireless Networking, WiMAX, UMTS, Network Design, 4G
Education
The University of Chicago - Booth School of Business 2013 — 2013
Certification, Executive Program in Strategic Sales Management
Elgin Community College 1990 — 1991
DeVry Chicago 1981 — 1985
BSEET, Electronics Communications
Verizon Wireless October 2013 - Present
Sam's Club October 2011 - June 2014
Amscot Financial August 2009 - August 2011
Toyota of Tampa Bay June 2006 - August 2009
Skills
Customer Service, Banking, Microsoft Office, Microsoft Excel, Microsoft Word, Cash Register, Cash Flow, Data Entry, Office Management, Analysis, Team Leadership, Data Analysis
Education
University of South Florida 2004 — 2008
Bachelor of Arts (B.A.), Communication, General
Edward Waters College 2001 — 2003
PayGO Distributors April 2015 - Present
AT&T August 2013 - April 2015
Clearwire October 2011 - September 2013
Clearwire September 2009 - February 2011
Verizon Wireless February 2004 - April 2009
Skills
Outstanding public..., Market Analysis, Business Analysis, Competitive Analysis, Financial Analysis, Business Growth, Market Growth, Organizational Growth, Training & Development, Staff Training, Recruitment/Retention, Sales Recruitment, P&L responsibility, P&L Management, Personnel Development, Personnel Supervision, Sales Management, Account Management, Program Management, Inventory Management, Risk Management, Sales Presentations, Group Presentations, Sales Operations, Direct Sales, Inside Sales, Sales Process, System Testing, Quality Assurance, Sales Meetings, Leading Meetings, Event Planning, Strategic Planning, Market Planning, Recruiting, Business Development, New Business Development, Sales, Selling, Retail, Marketing, Budgets, Wireless, Customer Retention, Training, Customer Experience, Coaching, Cold Calling, Customer Satisfaction, Salesforce.com
Education
University of North Texas 2001 — 2005
Bachelor of Applied Science, Applied Technology and Performance Improvement
El Centro College
Business Administration and Management, General
ARL Transport LLC October 2012 - Present
Shults Ford April 2012 - September 2012
Freestyle Hair, Body and Day Salon January 2011 - May 2012
Verizon Wireless June 2008 - June 2010
Healthy Performance January 2008 - June 2008
LA Weightloss September 2007 - January 2008
American Eagle Outfitters August 2002 - September 2007
Skills
Radio, Microsoft Office, Radio Broadcasting, Entertainment, Pro Tools, New Media, Social Networking, Publicity, Television, Broadcast, Digital Media, Invoicing, Facebook, Call Centers, Customer Satisfaction, Accounts Receivable, Sales, Telephone Skills, Troubleshooting, Data Entry, Accounting, Transportation, Logistics, Transportation..., Inventory Management, Logistics Management, LTL, Operations Management, Management, Shipping, Strategic Planning
Education
Edinboro University of Pennsylvania 2005 — 2009
Associate Degree, Broadcast Journalism
AW Beattie Career Center 2003 — 2005
Diploma, Cosmetology, Barber/Styling, and Nail Instructor
Shaler Area High School 2003 — 2005
diploma, High School/Secondary Diplomas and Certificates
Scentsy Independent Consultant 2009 - 2012
United States Department of Defense October 2007 - March 2008
Prince William County March 2005 - June 2007
Girouard Family Child Care August 2004 - March 2005
Verizon Wireless February 2001 - May 2004
Skills
Training, Recruiting, Retail, Sales, Customer Service, Direct Sales
Education
Elgin Community College 1996 — 2000
Associate's degree, Early Childhood Education and Teaching
ACTIVE Network October 2012 - June 2014
Verizon Wireless July 2010 - June 2012
Verizon Wireless January 2008 - July 2010
Verizon Wireless October 2006 - January 2008
GoWireless, Inc. February 2006 - September 2006
Skills
Customer Retention, Call Center, Customer Satisfaction, Customer Service, Cold Calling, Cellular Communications, Troubleshooting, Credit Analysis, Client Confidentiality, Telecommunications..., Negotiation, Risk Management, Billing Systems, Sales, Sales Presentations, Technical Support, Team-oriented, Team Leadership, Team Building, HTML 5, Sequel, Website Development, Electrical..., Conflict Resolution, Time Management, Call Centers, Customer Experience, Microsoft Excel, Microsoft Word, Telecommunications, Wireless
Education
Lake Washington Technical College 2014 — 2016
Electronics Technician, Electrical and Electronics Engineering
Edmonds Community College
TekStream Solutions September 2014 - Present
Oracle June 2013 - September 2014
IES Consulting May 2012 - June 2013
EMS Consulting October 2011 - May 2012
Verizon Wireless February 2011 - October 2011
SSG Limited December 2010 - February 2011
TechDiscovery September 2010 - November 2010
Lawrence Livermore National Laboratory February 2010 - August 2010
SunTrust Bank July 2009 - February 2010
Oracle June 2008 - June 2009
Skills
SOA, Oracle, Business Intelligence, SDLC, ERP, Web Services, Business Process Design, C#, .NET, Weblogic, Integration, Databases, ESB, Enterprise Software, Enterprise Architecture, PL/SQL, Requirements Analysis, SQL, Oracle E-Business Suite
Education
Edison Community College
Verizon Wireless March 2014 - Present
Compact Industries March 2013 - March 2014
Nancy's Pizzeria February 2006 - August 2013
Hollister Co. October 2005 - February 2006
Skills
Product Development, Testing, Quality Assurance, Quality System, HACCP, ISO 22000, Manufacturing, Food Industry, Food Safety, GMP, Food, Food Processing, Food Science, Food Manufacturing, Food Quality, R, Dairy Products, Food Safety Management..., Hygiene, Flavors, Food Technology, Ingredients, Food Microbiology, Dairy
Education
Northern Illinois University 2010 — 2013
Bachelor's degree, Bachelor's of Arts
Elgin Community College
Texas Gas Service September 2013 - Present
El Paso Children’s Hospital October 2012 - December 2012
Verizon Wireless July 2012 - October 2012
Language Line August 2008 - May 2012
Chopstick Restaurant February 2007 - May 2007
ACS Call Center May 2006 - August 2006
Skills
Bilingual Proficiency, Fast Learner, Team-oriented, Self-confidence, Listener, Patience, Friendly Personality, Problem Solving, Customer Service, Spanish, Tone Of Voice, Microsoft Word, PowerPoint, Online Research, Medical Terminology, Phone Etiquette, Social Responsibility, Multi Tasking, Translation, Work Independently with..., Issue Resolution, Etiquette, Reliability, Hospitality, Well-organized, Close Attention to..., Timely Decision Making, Conflict Resolution, Call Center, High Performance..., High Energy Level, Long Hours
Education
El Paso Community College
Associates Degree
Samsung Electronics America April 2014 - Present
A&P Craft Corporation December 2013 - April 2014
Verizon Wireless April 2013 - December 2013
Discover Card October 2012 - April 2013
A&P Craft Corporation October 2011 - October 2012
Huntington Bank March 2011 - October 2011
J.P Morgan Chase April 2010 - February 2011
A&P Craft Corporation May 2005 - April 2010
Skills
Financial Services, Sales Management, Sales, Consumer Lending, Restaurant Management, Telemarketing, Marketing Communications, Customer Service, Selling, Credit, Leadership, Training, Marketing, Team Building, Cold Calling, Time Management, Management
Education
Edinboro University of Pennsylvania 2006 — 2011
Bachelor of Arts Degree, Speech Communications
Sprint March 2003 - June 2014
Verizon Wireless November 2000 - May 2002
Walt Disney World July 2000 - October 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Edison Community College 1993 — 1994
Fort Myers High School 1990 — 1993
Diploma
Kelly Insurance Group, Inc. March 2014 - Present
Verizon Wireless June 2013 - February 2014
Verizon Wireless June 2012 - June 2013
Verizon Wireless November 2009 - June 2012
Finish Line November 2008 - November 2009
Skills
Customer Retention, Solution Selling, Cold Calling, Direct Sales, B2B, Sales Process, Sales Operations, Account Management, Telecommunications, Customer Satisfaction, Sales Presentations, Sales Management, Sales, Product Marketing, Coaching, Team Leadership, Marketing Strategy, Project Management, New Business Development, Leadership, Managed Services, Marketing, Training
Education
Edinboro University of Pennsylvania 2000 — 2005
Bachelor of Arts (BA), Communication Sciences and Disorders, General
Premera Blue Cross September 2013 - January 2015
Verizon Wireless May 2004 - June 2012
JCPenney July 1999 - August 2007
AT&T Mobility April 2000 - September 2002
Skills
Contract Negotiation, Project Management, Team Management, Direct Marketing, Direct Sales, Training Delivery, Supervising, Time Management, Customer Service, Customer Service..., New Hire Training, Job Coaching, Data Analysis, Call Centers, Troubleshooting, Telecommunications, Team Leadership, Customer Retention, Sales, Negotiation, Team Building, Account Management, Wireless, Customer Experience, Cellular Communications, Training, Sales Operations, Mobile Devices, Customer Satisfaction, Leadership, Microsoft Excel, Employee Training, Technical Support, Management, Process Improvement, Microsoft Office, Outlook
Education
Edmonds Community College
University of the District of Columbia January 2013 - Present
Impact Fitness June 2012 - Present
Washington Sports Club January 2012 - June 2012
Bartech - Verizon September 2011 - January 2012
Verizon Wireless January 2011 - September 2011
Skills
Strength Training, Personal Training, Fitness, Nutrition, Sports Nutrition, Functional Training, Athletics, Sports, Coaching, Endurance, Exercise Physiology, Social Media, Cpr Certified, Fitness Training, Weight, Exercise Prescription
Education
The George Washington University School of Medicine and Health Sciences 2012 — 2014
Master's degree, Strength and Conditioning
Edinboro University of Pennsylvania 2007 — 2011
B.S. Human Performance, Health and Physical Education
Verizon Wireless December 2003 - January 2013
Verizon Wireless July 1994 - December 2003
Skills
Wireless, Call Center, Telecommunications, Customer Retention, Customer Experience, Leadership, Mobile Devices, Customer Satisfaction, Team Leadership, Call Centers, Account Management, Troubleshooting, Direct Sales, Cellular Communications, Customer Service, Microsoft Office, Vendor Management
Education
Edmonds Community College 1986 — 1988
Accounting and Business/Management
Bothell High School 1983 — 1986
Verizon Wireless November 2012 - Present
Dish Network 2011 - 2012
Skills
Sales, Call Centers, Telecommunications, Wireless, Cellular Communications, Customer Satisfaction, Troubleshooting, Customer Experience, Call Center, Retail Sales, Computer Proficiency, Leadership
Education
El Paso Community College 2010 — 2014
Associate of Science (A.S.), Architecture
CBTis 122 2005 — 2008
Computer Science Certification
The University of Texas at Arlington
Bachelor of Architecture (BArch)
Rebuilding The Community Radio April 2013 - Present
Verizon Wireless January 2009 - July 2015
Skills
Customer Service, Management, Microsoft Office, Wireless, Team Leadership, Sales, Leadership, Telecommunications, Sales Management, Mobile Devices, Training, Strategic Planning, Customer Satisfaction, Troubleshooting, Account Management, Team Building, REO, Marketing, Real Estate, Foreclosures
Education
Elgin Community College 2000 — 2004
Associate of Arts and Sciences (AAS), Communication, General
TyD LLC January 2013 - Present
Rowdy Silver July 2012 - Present
Verizon Wireless January 2007 - July 2012
Musicclones LLC November 2009 - March 2012
Alert Cellular May 2004 - January 2007
Skills
Marketing, Retail, Sales, Brand Development, Event Planning, Entertainment, Event Management, Corporate Branding, Contract Negotiation, CRM, Management, Trade Shows, Quality Control, Web Design, Selling, Import/Export Operations, Import Logistics, Drop Ship, China Manufacturing, Customer Service, Social Networking, Advertising, Marketing Strategy, Social Media Marketing, Leadership, Sales Operations, Social Media
Education
New Mexico State University 2000 — 2006
Marketing, Business
El Paso Community College 2012 — 2012
Certification, Graphic Design
Sprint March 2003 - Present
Verizon Wireless November 2000 - May 2002
Walt Disney World July 2000 - October 2000
Skills
Customer Service, Sales, Management, Computers, Cellular Communications, Windows, Call Centers
Education
Edison Community College 1993 — 1994
Verizon Wireless 2000 - June 2012
Skills
Telecommunications, Call Center, Customer Experience, Customer Satisfaction, Troubleshooting, Wireless, Mobile Devices, Customer Retention, Leadership, Training, Team Leadership, Call Centers, Management, Cross-functional Team..., Vendor Management, Customer Service, Direct Sales
Education
Edmonds Community College
Associate in Applied Science in Accounting
Eastside Fire & Rescue (EFR) September 1999 - Present
Mohan Skiing and Boarding December 1997 - Present
Verizon Wireless July 1996 - June 2012
Skills
Call Center, Account Management, Customer Service, Customer Satisfaction, Customer Retention, Employee Training, Emergency Management, Fire Safety, Cpr Certified, Public Safety, Safety Management..., EMS, Hazardous Materials, Facility Safety, Public Education, Fire Management, Corporate Communications, Safety Committee, Travel Planning, Club Operations, NIMS, Event Planning, Sales, Telecommunications, Emergency Services, Training, Call Centers, Customer Experience, B2B, Direct Sales, Management, First Aid, Rescue, Firefighting, Fire Suppression Systems, Disaster Response, Leadership, Fire Protection, Time Management, First Responder, Supervisory Skills, Crisis Management, Incident Command, Conflict Resolution, Preparedness, Life Safety, Team Leadership, Cold Calling, Team Building, Rope Rescue
Education
Edmonds Community College 2012 — 2013
Associate of Applied Science - Transfer (AAS-T), Occupational Safety and Health Technology/Technician, 3.92 GPA
Seattle Central Community College
Associate of Arts (AA), Humanities/Humanistic Studies
Seattle University
Pre-requisites
Verizon Wireless December 2008 - Present
International Computer Systems December 2007 - December 2008
International Computer Systems, Mabelvale, Arkansas February 2006 - December 2007
Rivendell Behavioral Health, Benton, Arkansas October 2000 - December 2006
United Airlines April 1990 - May 2000
Education
Elgin Community College 1985 — 1987
Associates in Science, English, Science, Microbiology, Nutrition
Landmark Apartment Trust September 2014 - Present
Switt! (PortCity Underground, Inc.) 2001 - Present
Clickbooth.com June 2014 - September 2014
Lennar May 2013 - May 2014
The Art Institute of Tampa October 2009 - May 2013
Verizon Wireless May 2006 - October 2009
GameStop May 1996 - May 2006
Skills
Social Media Marketing, Social Media, Social Networking, Marketing, Photoshop, Illustrator, Graphic Design, Dreamweaver, SEO, Customer Service, Interviews, Recruiting, Art, Final Cut Pro, Facebook, Adobe Creative Suite, Illustration, Time Management, Animation, Sales, Drawing, Digital Photography, Networking, Event Planning, Training, Video Editing, Troubleshooting, Building Relationships, Creative Writing, Multimedia, InDesign, Public Speaking, Microsoft Word, Storyboarding, Merchandising, Management, Advertising, Marketing Strategy, Career Assessment, Coaching, Photography, Critique, Creative Direction, Hootsuite, LinkedIn
Education
The Art Institute of Tampa 2011 — 2013
Diploma, Web Design
Edinboro University of Pennsylvania 1996 — 2002
Bachelor Degree of Fine Arts, Applied Media Arts
General McLane High School 1991 — 1995
High School Diploma, General Studies
Verizon Wireless November 2013 - Present
Infinite Computer Solutions June 2013 - November 2013
Skills
UNIX Administration, PERL scripting, Unix Shell scripting, network security, data mining, Data ..., Hardware diagnosis and..., virus and spyware..., Microsoft Windows 7, Network Administration, Wi-Fi setup and Router..., Unix, Perl, Unix Shell Scripting, Windows 7, Network Security, Maven, Subversion, Data Mining, Ant, Configuration Management, Web Applications, Shell Scripting
Education
New Jersey Institute of Technology 2015 — 2017
Master’s Degree, Cyber/Computer Forensics and Counterterrorism
New Jersey Institute of Technology 2011 — 2012
Master of Science (MS), Computer Science
Egerton University 1997 — 2003
Bachelor of Science (BSc), Physics
I-CAR June 2007 - Present
Verizon Wireless October 2005 - May 2007
West Suburban Currency Exchange, Inc. February 2003 - November 2005
Deloitte & Touche Tax Technologies June 2002 - February 2003
Skills
Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Key Account Management, Outlook, Process Improvement, Training, Team Building, Leadership, Sales, Insurance, Purchasing, Access, Automotive, Sales Management
Education
Elgin Community College 2013 — 2017
Associate of Applied Science, Paralegal
Settlement Prep Expert Mortgage Solutions November 2012 - Present
eBuilt Custom Homes September 2013 - Present
Washington State Attorney General's Office October 2007 - November 2012
Paul Hansen Attorney June 2006 - October 2007
Verizon Wireless November 2002 - November 2003
Prudential Financial October 1996 - May 2002
AT&T Global Services February 1994 - October 1996
Skills
Customer Service, Briefing, Social Networking, HR Coaching, Marketing Research, Legal Documents, Civil Procedure, Procedure Manuals, Marketing Documents, Legal Research, Legal Marketing, Legal Policy, Legal, Marketing, Social Promotion, Resume Writing, Process Writing, Proposal Writing, Process Improvement, Litigation Consulting, Coaching, Career Counseling, Litigation Support, Parenting, Life Transitions, Closings, Mortgage Lending, Loan Processing, Loans, Personal Injury
Education
Edmonds Community College 2006 — 2007
Associate of Arts and Sciences (A.A.S.) in Paralegal Studies, Law
Florida State College 1996 — 2000
Associate of Arts (AA)
Central States Health & Welfare and Pension Funds October 2014 - Present
Central States Health and Wal June 2011 - June 2015
Hospice & Palliative Care of Northeastern Illinois October 2010 - June 2011
Jiya Medical Supply October 2009 - October 2010
Seasons Hospice October 2008 - October 2009
Verizon Wireless June 2006 - October 2008
JP Morgan Chase June 2003 - January 2006
Education
Elgin Community College 2003 — 2009
Business Administration
Field and Stream September 2014 - Present
Verizon Wireless April 2013 - Present
Verizon Wireless February 2012 - Present
Coca-Cola Refreshments August 2011 - December 2012
Poetic Funk March 2005 - August 2010
Georgia Institute of Technology May 2005 - January 2009
Georgia Institute of Technology October 1999 - October 2004
MSS, Inc July 1995 - March 1999
US Army Reserves January 1990 - January 1998
Team Spirit DBA The DawgHouse July 1992 - August 1994
Skills
Types 65 wpm, Goldmine, PageMaker, PeopleSoft, SharePoint, Internet research, 10-key by touch, Lotus 1-2-3, Microsoft Office..., Adobe Suite (including..., Microsoft Windows, Process Improvement, Online Research, Outlook, Administrative..., Event Planning, Adobe Acrobat, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Newsletters, Office Management, Human Resources, Graphic Design, Marketing, Call Centers, Technical Writing, Sales, Troubleshooting, Analysis, Microsoft Office, Databases, Social Networking, Web Design, Microsoft Office 2007, Budgets, Management, Program Management
Education
Dekalb Technical College 2011 — 2012
Associate of Applied Science, Business Administration
Edinboro University of Pennsylvania 1989 — 1990
Sociology
Sprint August 2011 - Present
Sprint May 2010 - August 2011
IPCS Wireless inc September 2009 - May 2010
IPCS April 2009 - September 2009
Verizon Wireless May 2006 - March 2009
United States Marine Corps June 1998 - June 2006
Education
Edinboro University of Pennsylvania 1997 — 2000
non, History, Secondary Eductaion, Geology, Anthropology, Astromomy
Lincoln Computer Services April 2014 - Present
Tekserve January 2013 - April 2014
Goods July 2011 - January 2013
Verizon Wireless June 2008 - July 2011
AT&T December 2005 - January 2008
Skills
Sales Management, Sales, Client Development, Project Management, Client Relations Skills, Exceed Sales Goals, Coaching, Team Building, Team Leadership, Leadership, Manage Client..., Tech Savy, Mobile Devices, Marketing, Management, Lead Generation, B2B, Solution Selling, Business Development, Cloud Computing, CRM, Sales Operations
Education
University of Washington 2008 — 2010
Bachelor of Arts (BA), Marketing
Edmonds Community College 2006 — 2008
Associate's degree, Business/Commerce, General
State Farm March 2015 - Present
Servpro Industries, Inc. November 2014 - Present
Total Quality Logistics March 2014 - November 2014
Verizon Wireless April 2011 - March 2014
Goodwill Industries April 2009 - April 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Logistics, Supply Chain, Freight Brokerage
Education
Elgin Community College 2009 — 2011
Degree pending, General Studies
Harry D Jacobs Highschool 2005 — 2009
Verizon Wireless August 2015 - Present
Verizon Wireless September 2014 - Present
DICK'S Sporting Goods February 2014 - June 2014
Verizon Wireless March 2010 - November 2013
Verizon Wireless May 2008 - March 2010
Verizon Wireless June 2006 - May 2008
Verizon Wireless January 2005 - June 2006
Verizon Wireless May 2002 - January 2006
Verizon Wireless August 2001 - May 2002
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Teradata Data Warehouse, Access, ACSS/VISION(Cellular..., Process Management, Customer Service, Project Planning, Job Scheduling, Auditing, Partnering, Cross Functional Team..., Staff Development, Financial Analysis, Microsoft Office, Data Mining, Telecommunications, Billing Systems, SQL, Oracle SQL, Process Improvement, Process Efficiency, Fishing, Negotiation, Training, Management, Change Management, Team Building
Education
DeVry University 2006 — 2008
Business Administration and Management, General, 3.86
Edinboro University of Pennsylvania 1993 — 2007
Mathematics Teacher Education, 3.64
Innovative Men's Health May 2013 - Present
Verizon Wireless December 2009 - November 2011
Bank of America October 2007 - December 2009
Bank of America Home Loans 2008 - 2009
Countrywide Bank September 2007 - October 2007
CSG Openline September 2006 - September 2007
Skills
Building Relationships, Maintaining Business..., Sales Operations, Customer Relations, Customer Service, Account Management, Problem Solving, Word, Sales Support, PowerPoint, Microsoft Office, New Business Development, CRM, Call Centers, Time Management, Microsoft Word, Customer Satisfaction, Management, Process Improvement, Leadership, Customer Retention, Sales
Education
Pima Medical Institute-Seattle 2012 — 2013
Medical/Clinical Assistant
Edmonds Community College 2005 — 2007
Verizon Wireless February 2014 - Present
Verizon Wireless October 2013 - February 2014
Verizon August 2013 - October 2013
Verizon Wireless October 2012 - August 2013
Mueller Industries August 2006 - March 2012
Skills
Customer Service, Sales, Team Building, Account Management, Sales Order Processing, Troubleshooting, Customer Satisfaction, Leadership, Report Writing, General Ledger, Process Improvement, Pricing, Microsoft Excel, Technical Product..., Customer Product..., Sales Presentations, Pitch Development, Customer Experience, Problem Solving, Accounting, Wireless, Telecommunications, Customer Retention, Direct Sales, Solution Selling, Mobile Devices, Cellular Communications
Education
Elgin Community College 2013 — 2016
Associate of Applied Science in Accounting, Accounting
Distinctive Dog Training LLC September 2006 - Present
Verizon Wireless 2009 - 2011
Alltel Wireless 1991 - 2009
Skills
Animal Welfare, Customer Service, Dog Training, Dogs, Animal Behavior, Behavior Modification, Pets, Training
Education
Karen Pryor Academy 2010 — 2010
Certified Training Partner, Dog Training
Edinboro University of Pennsylvania
Bachelor of Science (BS), Education
University of North Texas
Applied Behavior Analysis
AT&T January 2015 - Present
AT&T March 2010 - January 2015
Verizon Wireless April 2007 - June 2009
Verizon Wireless August 2004 - April 2007
Sprint PCS September 1999 - August 2004
Skills
JavaScript, HTML5, CSS, jQuery, Bootstrap, Github, Sublime Text, E-Learning, Strategic Planning, Team Leadership, Curriculum Design, Job Coaching, Public Speaking, Editing, Community Outreach, Customer Experience, Project Management
Education
Udacity 2014 — 2015
Nanodgree, Frontend Web Developer
Elgin Community College 1980 — 1985
Associate of Sciences, Business Management
Verizon Wireless December 2010 - Present
Synergy April 2010 - October 2010
Skills
Project Management, Team Leadership, Telecommunications, Process Improvement, Wireless, Troubleshooting, Change Management, Management, Call Centers, Team Management
Education
Edith Cowan University 1996 — 2000
Bachelor of Food Science and Nutrition, Food Science
Primanti Bros. Restaurants September 2014 - May 2015
Verizon Wireless February 2013 - January 2014
Flaming Amy's Bowl April 2012 - November 2012
private families November 2011 - November 2012
The Exchange Erie May 2011 - November 2011
Animal Kingdom Pet Hospital December 2008 - April 2009
Sargent’s Court Reporting Service December 2008 - April 2009
American Commodore Tuxedo November 2007 - November 2008
Erie Institute of Technology May 2007 - September 2007
Skills
TEFL, Time Management, Data Entry, Customer Service, Microsoft Office, Microsoft Excel, Sales, Administration, Management, Networking, Process Scheduler, Filing, Proofreading, Databases, Fax, Internet
Education
Edinboro University of Pennsylvania 2009 — 2011
BA, Communication Studies
Edinboro University of Pennsylvania 2002 — 2006
BA, English/Writing, Spanish
Verizon Wireless March 2012 - Present
Freelance January 2010 - Present
RadioShack March 2011 - March 2012
Skills
Modeler, Character Animation, Flash Animation, After Effects, Mac, Photoshop, Illustration, Storyboarding, Computer Animation, Customer Service, Traditional Animation
Education
Edinboro University of Pennsylvania 2005 — 2009
BFA, Applied Media Arts, Animation
HSN October 2012 - Present
Stefanie Cannon Photography, Inc. April 2011 - Present
ITT Technical Institute February 2011 - September 2012
Virginia College Online via CSI Companies December 2010 - February 2011
Portrait Innovations January 2009 - December 2010
CVS June 2008 - December 2008
Verizon Wireless July 2006 - April 2008
Skills
Photoshop CS5, Adobe Camera Raw, Microsoft Office, Sales Management, College Recruiting, Master Scheduling, New Hire Training, Sales, Inventory Management, Audit Control, Appointment Scheduling, Auditing, Photoshop, Photography, Marketing, Training, Event Planning, Social Media, Leadership, Recruiting, Customer Service, Art, Portrait Photography, Illustrator, Adobe Creative Suite, Final Cut Pro, Social Networking
Education
Art Institute of Tampa 2011 — 2012
Digital Image Management
Edinboro University of Pennsylvania 2001 — 2005
BFA, Photography
Cannon Industries and Burnett Process Inc. August 2014 - Present
Verizon Wireless October 2010 - March 2014
CGI Communications October 2006 - October 2010
Skills
B2B, Sales, Cold Calling, Account Management, Customer Satisfaction, Online Marketing, Customer Service, Customer Experience, Wireless, Lead Generation, Project Management, Proposal Generation, Budgets, Credit Analysis
Education
Edinboro University of Pennsylvania 2002 — 2006
Bachelor of Arts (B.A.), Communication and Media Studies
Google October 2014 - Present
Verizon Wireless SMB, Gibraltar, Quality Business Systems, A Xerox Company March 2013 - Present
Verizon Wireless Retailer Go Wireless February 2013 - September 2013
Keller Williams Realty, Inc. March 2012 - August 2012
concurrent with college studies February 2007 - October 2011
Verizon Wireless November 2005 - February 2007
AT&T May 2004 - November 2005
AT&T May 2004 - August 2004
Circuit City 2003 - 2004
Taco Time January 2002 - November 2003
Skills
Mobile Devices, Wireless Services, Direct Sales, Sales, Sales Process, B2B, Sales Management, Team Building, Forecasting, Solution Selling, Selling, Negotiation, Recruiting, Strategic Planning, Team Leadership, Lead Generation, CRM, Sales Presentations, Competitive Analysis, Management, Training, Leadership, Cold Calling, Account Management, Customer Satisfaction, Customer Retention, Customer Service, New Business Development, Customer Experience, Sales Operations, Telecommunications, Salesforce.com, Wireless
Education
Everett Community College 2010 — 2012
Mechanical Engineering
Edmonds Community College 2008 — 2010
Business, Accounting 2008; 2010
Cintas May 2013 - Present
Citizens Bank November 2012 - April 2013
Verizon Wireless July 2011 - November 2012
Glenwood Beer Distributing May 2010 - February 2012
Edinboro University Police Department Ticket September 2007 - May 2011
Home City Ice May 2008 - September 2009
Skills
Sales, Management, Firearms, Customer Service, Inventory Management, Criminal Justice, Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, PowerPoint, Outlook, Time Management, Leadership, Direct Sales, Team Leadership, Cold Calling, Retail, Data Entry
Education
Edinboro University of Pennsylvania 2007 — 2011
Bachelors Degree, Criminal Justice
UCLA July 2015 - Present
FedEx Express June 2014 - July 2015
SuperMedia LLC 2011 - March 2013
Verizon Wireless March 2007 - April 2009
Verizon Wireless February 2006 - May 2007
United States Postal Service August 2005 - February 2006
SBC January 2000 - January 2004
Skills
Customer Service, Call Centers, Outlook, Social Media, Sales, Troubleshooting, Leadership, Customer Satisfaction, Event Planning, Strategic Planning, Team Leadership, Microsoft Excel, Creative Writing, Transportation...
Education
El Camino College 2013 — 2014
American Sign Language (ASL)
UEI 2010 — 2011
Computer Systems & Network Administration Training
Verizon Wireless 2013 - Present
Verizon Wireless February 2008 - 2012
Verizon Wireless 2000 - 2008
Skills
Telecommunications, Consultative Selling, Direct Sales, Mobile, Wireless, Account Management, New Business Development, Team Building, LTE, CDMA, Wireless Networking, Solution Selling, Sales Management, Process Improvement, Public Speaking, B2B, Customer Service, Sales Support, Managed Services, MPLS, Mobile Devices, Cellular Communications, Selling, Customer Retention, Sales Operations
Education
Edinboro University of Pennsylvania
BA, Sociology with a minor in Social Work
Verizon Wireless May 2014 - Present
Direct Marketing December 2012 - March 2014
TCF Bank July 2010 - November 2011
Jimmy John's September 2004 - July 2007
Skills
Includer, Management, Business Intelligence, Project Management, Leadership, Direct Sales, Marketing Management, Finance, Great Motivator, Customer Retention, Financial Analysis, Financial Reporting, Business Strategy, Auditing, Financial Accounting, Cash Flow, Banking, Financial Modeling, Financial Statements, Team Management, Coaching, Innovation
Education
North Park University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Junior
Elgin Community College 2009 — 2012
Associate's degree in Science, Liberal Studies and Arts., International Business
Northern Illinois University 2007 — 2010
Business Administration and Management, General
Dave Arbogast Buick GMC Vans RVs September 2015 - Present
Camping World and Good Sam March 2015 - Present
Tom Raper RV February 2014 - March 2015
Verizon Wireless January 2007 - 2013
Skills
Microsoft Word, Retail, PowerPoint, Customer Service, Store Management, Sales Management, Sales, Retail Sales
Education
Edison Community College 2005 — 2007
Fast Track Program, General Sales, Merchandising and Related Marketing Operations
Verizon Wireless April 2013 - Present
Alcatel-Lucent November 2010 - May 2013
Bell Labs, Alcatel-Lucent January 2007 - November 2010
Bell Labs, Lucent Technologies November 2005 - January 2007
Eindhoven University of Technology 2001 - 2005
METU 1999 - 2001
Skills
Production Planning, Supply Chain Management, Operations Research, Supply Chain, Inventory Management, Simulations, Algorithms, Optimization, Industrial Engineering, Software Engineering, Machine Learning, Computer Science, Programming, Data Analysis, Strategy, Data Mining, Analytics
Education
Eindhoven University of Technology 2001 — 2005
PhD, Operations Management/Operations Research
Orta Doğu Teknik Üniversitesi / Middle East Technical University 1999 — 2001
MS, Industrial Engineering
Orta Doğu Teknik Üniversitesi / Middle East Technical University 1995 — 1999
BS, Industrial Engineering
Izmir Fen Lisesi 1992 — 1995
High School
American Collegiate Institute 1988 — 1992
Junior School
Rockwell Collins, IMS (ARINC) 2014 - June 2014
ARINC Inc 2012 - 2014
XO Communications November 1999 - August 2011
WINSTAR TELECOMMUNICATIONS 1999 - 1999
Verizon Wireless 1994 - 1999
Skills
MPLS, Telecommunications, VoIP, Co-location, Ethernet, Call Centers, Wireless, T1, IP, SIP, Unified Communications, Telephony, WAN, Managed Services, Network Design, Computer Network..., Data Center, Optical Fiber, LAN-WAN, DWDM, Broadband, Metro Ethernet, Service Delivery, Sales Operations, Account Management, Network Architecture, Costpoint
Education
Edinboro University of Pennsylvania 1985 — 1988
Future Home Realty August 2014 - Present
Verizon Wireless June 2008 - August 2013
Verizon Wireless June 2008 - June 2011
JPMorgan Chase February 2006 - June 2008
JPMorgan Chase March 2004 - February 2006
JPMorgan Chase March 2003 - March 2004
The Sutherland Group June 2002 - March 2003
Cable Express / Time Warner Subcontractor September 2001 - June 2002
EarthLink March 2000 - August 2001
Skills
A+ Certified, Notary Public, Sales, Management, Customer Service, Customer Satisfaction, Loans, Credit, Call Centers, Team Building, Troubleshooting, Coaching, Training, Leadership, Analysis
Education
Monroe Community College 2005 — 2005
El Camino College 1996 — 1997
Cookie Lee Fine Fashion Jewelry June 2008 - Present
Verizon Wireless March 2004 - April 2006
AT&T Wireless 2000 - 2004
Skills
Recruiting, Customer Experience, Microsoft Excel, Customer Service, Budgets, Telecommunications, VoIP, Wireless
Education
Edmonds Community College 1998 — 2002
Verizon Wireless July 2009 - December 2011
Bank of America October 2007 - April 2009
Carelove Chiropractic October 2005 - October 2007
Education
Edmonds Community College 2013 — 2013
UW 2000 — 2007
Chemistry
Northwest Community Hospital September 2011 - Present
Verizon Wireless March 2011 - May 2012
PCI, Inc October 2002 - September 2008
PCIAA 2002 - 2008
First Chicago October 1977 - October 2001
Skills
Blackberry Enterprise..., Call Center, Call Centers, Blackberry, Cabling, Computer Hardware, Customer Experience, Active Directory, Data Center, Disaster Recovery, Desktop Computers, Help Desk Support, ITIL, JCL, Leadership, Mainframe, Microsoft Office 2003, Forecasting, Hardware, HP, IBM iSeries, Hardware Support, LAN-WAN, Insurance, MS Project, Microsoft Exchange, Network Security, Networking, Operating Systems, Operations Management, Process Improvement, Process Scheduler, Public Speaking, SDLC, Servers, Social Media, Software Documentation, System Administration, Team Leadership, Technical Support, Training, Unix, VPN, Vendor Management, Visio, Windows 7, Windows NT, Windows Server, Information Technology
Education
Elgin Community College 2004 — 2005
AS, Network Administration
Judson University 2002 — 2005
BA, Leadership and Management
Verizon Wireless December 2012 - April 2013
LaSalle Network September 2012 - October 2012
Village Profile, Inc. March 2001 - August 2012
Skills
Advertising, Publishing, Public Speaking, Project Management, Excellent customer..., Highly detail oriented, Copy Editing, Copywriting, Customer Service, Editorial, Email Marketing, Event Management, Event Planning, Graphic Design, Layout, Mac, Management, Marketing, Marketing Communications, Marketing Strategy, Pre-press, Project Coordination, Proofreading, Public Relations, Social Networking, Social Media
Education
Elgin Community College 2009 — 2012
Verizon Wireless December 2010 - Present
El Camino College November 2008 - June 2009
City of Long Beach 2005 - 2008
Education
Daymar Institute 2010 — 2012
Business Administration
El Camino College 2008 — 2010
Business Administration
Aerotek August 2011 - Present
Automatic Data Processing (ADP) November 2008 - August 2011
Verizon Wireless March 2002 - August 2008
Skills
Call Center, Call Center Development, Applicant Tracking..., PeopleSoft, Cold Calling, Benefits Administration, Temporary Placement, Customer Satisfaction, I-9 Compliance, Customer Retention, Human Resources, Onboarding, Recruiting, Customer Support, Staffing Services, Customer Service, Technical Recruiting, Employee Relations, Payroll, Data Entry, Call Centers, Management, Employee Benefits, Software Documentation
Education
El Paso Community College 1997 — 2014
Associate's degree, Business Administration and Management, General
Park University
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Verizon Wireless Account ManagerMary Beth Shaffer1989 - 2011
Education
Edinboro University of Pennsylvania 1980 — 1983
Marketing
Tiversa May 2015 - Present
Verizon Wireless July 2011 - September 2014
T. A. Giger Deer Processing 1999 - January 2013
Holy Sepulcher Church September 1990 - September 2011
Verizon Wireless September 2008 - July 2011
Verizon Wireless May 2007 - September 2008
Lynne A. Giger Family Daycare May 2007 - September 2008
Clarence Brown Special School January 1986 - May 1986
Southwest Butler County School District September 1985 - May 1986
Skills
Customer Service, Microsoft Office, PowerPoint, Call Center, Microsoft Word, Customer Retention, Public Speaking, Team Building, Microsoft Excel, Process Improvement, Data Analysis, Project Management, Technical Support, Outlook, Access, Event Planning, Team Leadership, Troubleshooting, Leadership, Call Centers, Project Planning, Customer Satisfaction, Customer Experience, Training, Negotiation, Time Management, Coaching, Management, Sales, Telecommunications, Wireless, Program Management, Account Management, Analysis, Leadership Development, Inventory Management, Operations Management
Education
Devry Universtity 2008 — 2016
Master's degree, Project Management, A
Edinboro University of Pennsylvania 1980 — 1984
BS in Special Education and Elementary Education, Education
Byers Engineering June 2013 - Present
Verizon Wireless 2006 - March 2013
GTE April 1996 - August 1999
Skills
Telecommunications, Wireless, Troubleshooting, Computer Network..., Windows, Switches, VoIP, Wireless Networking, Network Design, Routers, Ethernet, MPLS
Education
El Camino College
Marymount Ranch Palos Verdes College
Verizon Wireless May 1994 - Present
Skills
Wireless, Telecommunications, M2M, Mobile Devices, Call Centers, 4G, Cellular Communications, Customer Experience, CDMA, Customer Retention, LTE, Leadership
Education
Edinboro University of Pennsylvania
Bachelor of Science (BS), Business/Corporate Communications
Laroche College
Master of Science (MS), Organizational Communications
Conifer Specialties, Inc. October 2012 - Present
Verizon Wireless July 2009 - June 2012
University of Vermont May 2002 - May 2008
Washington State University May 1999 - May 2002
Skills
Event Planning, Microsoft Office, PowerPoint, Microsoft Excel, Research, Customer Service, Microsoft Word, Social Media, Public Speaking, Outlook, Higher Education, Fundraising, Facebook, Non-profits, Time Management, Editing, Data Entry, Access, Social Networking, Data Analysis, Community Outreach
Education
Washington State University 1998 — 2001
BA, Communications
Edmonds Community College 1996 — 1998
Associate of Arts (AA), General Studies
Champion Home Exteriors February 2015 - Present
Amazon September 2013 - Present
Mirror Image Auto Detail March 2002 - Present
Champion Window Mfg. April 2012 - February 2015
Verizon Wireless October 2010 - April 2012
Skills
Sales, Social Networking, Customer Service, Customer Acquisition, Outside Sales, Entrepreneurship, Microsoft Office, Customer Satisfaction
Education
CVCA
Edinboro University of Pennsylvania
DRS of Erie County Inc. January 2015 - Present
Allstate July 2014 - January 2015
State Farm January 2014 - July 2014
Complete Wireless Inc/ Unwired March 2011 - January 2014
Bianchi Honda February 2011 - March 2011
Best Fitness Fitness Club July 2010 - January 2011
Verizon Wireless November 2007 - April 2010
EDMC July 2007 - October 2007
University of Phoenix January 2007 - June 2007
Finish Line 2002 - 2007
Skills
Public Speaking, Customer Service, PowerPoint, Coaching, Microsoft Office, Microsoft Word, Event Management, Microsoft Excel, Social Networking, Sales, Marketing, Leadership Development, Recruiting, Research, Social Media, Training, Team Leadership, Event Planning, Social Media Marketing, Customer Satisfaction, Management, Retail, Selling, Inventory Management
Education
Edinboro University of PA 2002 — 2006
Bachelor of Arts, Speech Communications
Edinboro University of Pennsylvania 2002 — 2006
Bachelors, Speech Communications
General Mclane High School 1998 — 2002
Diploma
Navy Federal Credit Union 2011 - Present
Verizon Wireless 2010 - 2011
IBM 2004 - 2007
Skills
WebSphere Application..., Enterprise Architecture, Linux, Tomcat, JDBC, Hibernate, Spring, Perl, Java, AIX, SOA, Middleware, ESB, Solution Architecture, DataPower, WebSphere Process Server, Disaster Recovery, Ant, ITIL, Performance Tuning, Unix Shell Scripting, Solaris, Shell Scripting, Unix, Web Services, Apache, High Availability, Application Servers, XML, Integration, Portals, Architectures, LDAP, SDLC, WebSphere MQ, Weblogic, Databases, Virtualization, Web Applications, IT Strategy, JMS, IT Management, IT Service Management, DB2, Requirements Analysis, Java Enterprise Edition, WebSphere, WebLogic
Education
Edith Cowan University
MIT, Information Technology
New York Institute of Technology
MBA
University of Missouri-Columbia
Master of Information Technology
R&E Computer Tech September 2013 - Present
R&E Designs July 2012 - Present
Vista College December 2014 - June 2015
Vista College January 2013 - June 2015
HGS October 2011 - July 2012
farmers insurance March 2010 - September 2011
verizon wireless December 2007 - December 2009
Skills
Network Administration, Call Centers, Information Technology, Technical Support, Studying Cisco CCNA, Customer Satisfaction, Outlook, Computer Repair, Help Desk Support, A+ Certified IT..., N+ Certified, Networking, Troubleshooting, Software Installation, Wireless Networking, Routers, Customer Retention, Customer Experience, Customer Service, Sales, Time Management, Training, Direct Sales, Inventory Management, Account Management, Management, Blackberry, Coaching, Computer Hardware, Windows 7, System Administration, Printers, Team Leadership, A Certified, WAN, Laptops, Remote Desktop, Wireless, Cisco IOS, Hardware, Cisco Technologies, Recruiting, Technical Recruiting, VPN, Leadership, Microsoft Office, Team Building, Public Speaking, Interviews, Leadership Development
Education
El Paso Community College 2010 — 2012
Associate's degree, Computer Science
The University of Texas at El Paso
Bachelor's degree, Computer Science
Verizon Wireless
Skills
Wireless, Cold Calling, Customer Retention
Education
Edinboro University of Pennsylvania 1971 — 1975
ba, sociology
Verizon Wireless April 2004 - Present
Verizon Wireless January 2004 - Present
Discovery Channel, Inc January 2000 - January 2003
HomePlace, Inc January 1997 - January 2000
Liz Claiborne, Inc January 1994 - January 1997
Audrey Jones, Inc January 1992 - January 1994
Skills
Analysis, Sarbanes-Oxley Act, Training, Auditing, Internal Controls, Internal Audit, Leadership, Data Analysis, Management, Sales, Program Management, Retail, Finance, Business Process, Project Planning, Policy, Telecommunications, Testing, Process Improvement, Financial Risk, Forecasting
Education
La Roche College 2014 — 2016
Master's Degree, Accounting
La Roche College 1997 — 2001
Bachelor of Science (BS), Accounting and Business/Management, 3.9
Edinboro University of Pennsylvania
BS, Elementary Education/Mathematics
Lawrence Berkeley National Laboratory October 2008 - Present
UCOP November 2006 - October 2008
Verizon Wireless 2004 - 2006
Verizon Wireless 1998 - 2004
Skills
PeopleSoft, HRIS, Employee Relations, Talent Management, Human Resources, Recruiting, Onboarding, Project Management, Performance Management, Customer Service, Workforce Planning, Program Management, Policy, Applicant Tracking..., Organizational..., Employee Training, Leadership
Education
El Camino College 1999 — 2001
Associate of Arts (AA), Sociology
Wells Fargo January 2012 - Present
Wells Fargo 2012 - Present
Verizon Wireless August 2007 - April 2009
Blockbuster February 1996 - April 2007
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Banking, PowerPoint, Process Improvement, Sales, Team Building, Operations Management, Management, Leadership, Team Leadership, Budgets, Credit, Loans, Data Entry, Customer Satisfaction, Strategic Planning, Time Management
Education
The University of Texas at El Paso 2011 — 2012
El Paso Community College 2009 — 2011
Associate, Business Management
URBAN LEGEND STADIUM November 2009 - Present
Verizon Wireless February 2007 - October 2009
Coca-Cola Enterprises May 1996 - February 2007
Skills
Retail, Customer Service, Merchandising, Microsoft Office, Photoshop
Education
University of Phoenix 2006 — 2008
Bachelor's degree, Business, Management, Marketing, and Related Support Services
El Camino College 1996 — 2000
Associate of Science (A.S.), Criminal Justice and Corrections
Beazer Homes October 2009 - Present
McCar Homes May 2007 - September 2009
Delta Air Lines September 2005 - May 2007
Verizon Wireless September 2000 - August 2005
Education
Edinboro University of Pennsylvania 1991 — 1995
Business, Accounting
Anchor Blue Retail Group March 2009 - February 2011
P.T. Financial August 2005 - August 2007
Verizon Wireless October 2000 - September 2001
Long Beach Memorial Medical Center March 1997 - June 1999
Education
El Camino College 2006 — 2009
Business/Fashion Merchandising
Phineas Banning High 1988 — 1991
Diploma, General
Cronk Insurance Inc. March 2014 - Present
LPH Inc. September 2012 - December 2013
Loesel-Schaaf Insurance Agency Inc. December 1998 - July 2012
Verizon Wireless April 1995 - November 1998
Skills
Commercial Insurance, Risk Management, Account Management, Customer Service, Sales, Project Management, Underwriting, Negotiation
Education
Edinboro University of Pennsylvania
Bachelor of Arts (BA), Public Relations, Advertising, and Applied Communication
McDowell High School 1984 — 1987
SEARS HOLDINGS October 2012 - Present
ALS, LLC. August 2011 - July 2012
VERIZON WIRELESS June 2009 - January 2011
FOX VALLEY MORTGAGE September 2006 - June 2009
Skills
Mortgage Lending, Loans, Finance, Banking, Real Estate
Education
Elgin Community College
Quadrant Homes March 2014 - November 2014
Blackline Group, Inc August 2012 - March 2014
Verizon Wireless January 2010 - June 2012
Robben, Blauert, Rahlfs & Rohrback April 1999 - January 2012
Skills
Process Improvement, Vendor Management, Financial Analysis, Leadership, Management, Management Consulting, Program Management, Project Management, Training, Contract Negotiation, Outlook, Recruiting, Analysis, Customer Satisfaction, Customer Service, Employee Relations, Human Resources, Paralegals, Procurement
Education
Edmonds Community College 2009 — 2012
Business Administration, Management and Operations, Sophmore
Strayer University
Associate of Arts (AA), Business Administration and Management, General
Verizon Wireless January 2010 - July 2012
Verizon Wireless January 2009 - December 2009
Verizon Wireless July 2001 - December 2008
Skills
Top-notch Customer..., Customer Service, Leadership, Wireless, Training, Analysis, Call Centers, Sales Management, Quotas, Customer Satisfaction, IP, Unified Communications, Employee Relations, Customer Experience, Troubleshooting, B2B, Management, Call Center, Mobile Technology, Employee Engagement, Telecommunications, 3G, LTE, Direct Sales, Technical Support, Account Management, Mobile Devices, Wireless Broadband, Sales, Time Management, Customer Retention, VoIP, M2M, Broadband, Blackberry, Ethernet, Cellular Communications, Mobile Communications, Team Leadership, Employee Recognition, EVDO, CDMA, Performance Management, T1, Wireless Networking, 4G, Computer Network..., Salesforce.com, GSM, Telephony
Education
Elgin Community College 2001 — 2013
in scholl now, Business, Management, 3.60
Verizon Wireless January 2013 - Present
Hinduja Global Solutions Inc., 2008 - 2012
Skills
Employee Engagement, Performance Management, Talent Acquisition, Employee Relations, Training Delivery, Call Centers, Workforce Management, Soft Skills, Training Needs Analysis
Education
El Paso Community College
Verizon Wireless November 2013 - Present
P Figueroa Photography February 2012 - Present
Verizon Wireless April 2012 - November 2013
Verizon Wireless August 2007 - April 2012
Verizon Wireless September 2005 - August 2007
KHL Communications February 2005 - September 2005
Sprint June 1998 - February 2005
Montgomery Ward June 1995 - June 1998
Sears, Roebuck and Co. October 1991 - June 1995
Skills
Sales Management, Sales Operations, Business Analysis, Training, Recruiting, Personnel Management, Competitive Analysis, Project Management, Forecasting, Merchandising, Mentoring, Retail, Sales, Management, Customer Retention, Hiring, Customer Satisfaction
Education
El Camino College 1992 — 1994
Bishop Montgomery High School 1988 — 1992
Free lance Vocalist and Arranger 1990 - Present
Verizon Wireless 1997 - 2011
Telemark. INC June 1995 - April 1997
AT&T Washington Relay Service 1993 - 1994
Skills
Customer Service, Customer Support, Lead Generation, Customer Experience, Customer Retention, Customer Satisfaction, Troubleshooting, Telephone Skills, Training, Arranging, Vocalist, Vocal Coaching, Music, Music Arranging, Musicians, R&B, Call Centers, Technical Support, Team Leadership
Education
Edmonds Community College 1991 — 1992
Montlake Terrace High School 1988 — 1991
Verizon Wireless 2002 - 2014
VERIZON WIRLESS / GTE WIRELESS 1996 - 2002
GTE MOBILNET 1995 - 1996
United States Army 1983 - 1990
Skills
Microsoft Office, Telecommunications, Sales, Project Management, Team Leadership, Process Improvement, Forecasting, Financial Analysis, Account Management, Strategic Planning, Data Entry, Clerical Skills, Bookkeeping, Accounting, Financial Accounting, Financial Reporting, Regulatory Compliance, Journal Entries, General Ledger, Monthly Close, Deposit Processing, Customer Service, PeopleSoft, Billing Systems, Accounts Payable, Accounts Receivable, Accounts Payable &..., Account Reconciliation, Problem Solving, Microsoft, Billing Services, ReconNet, Microsoft Excel, Credit Card Transaction..., Paymentech
Education
El Paso Community College
Associate's Degree, Business Management
Verizon Wireless Manager EK-2Lincoln Learning SolutionsJanuary 2015 - Present
Skills
Public Speaking, Teaching, Project Management, Microsoft Office, Editing
Education
Edinboro University of Pennsylvania 1999 — 2002
Bachelor of Science (B.S.), Elementary Education and Teaching
Verizon Wireless June 2013 - Present
Verizon Wireless March 2011 - June 2013
Verizon Wireless February 2010 - March 2011
Skills
Multi Tasking, Customer Service, Wireless
Education
Elgin Community College 1996 — 1998
Associate's degree, Business Administration and Management, General
Verizon Wireless March 2010 - Present
Verizon Wireless June 2005 - March 2010
Verizon Wireless February 2003 - June 2005
Verizon Wireless March 2002 - February 2003
Verizon Wireless September 2000 - March 2002
Verizon Wireless August 1999 - September 2000
Verizon Wireless August 1998 - August 1999
Verizon October 1997 - August 1998
Skills
Wireless, Mobile Devices, Customer Satisfaction, Telecommunications, Call Centers, Project Management, Management, Leadership, Customer Retention, Team Leadership, Cellular Communications, Process Improvement, Team Management, Training, Vendor Management
Education
Edinboro University of Pennsylvania 1996 — 2000
Bachelor of Fine Arts (BFA), BFA - Fine Arts with a concentration in Business Management
DeVry-Keller Graduate School
Verizon Wireless May 2015 - Present
Verizon Wireless December 2013 - Present
Skills
Psychology, Philosophy, Philanthropy, Microsoft Office, PowerPoint, Public Speaking, Customer Service, Event Planning, Research, Social Networking, Leadership, Microsoft Excel, Microsoft Word, Social Media, Spanish, Training, Team Leadership, Teamwork, Time Management, Public Relations, Coaching, Teaching, Facebook, Critical Thinking, Event Management, Management, English, Team Building, Strategic Planning
Education
Strayer University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
The University of Texas at El Paso 2008 — 2013
Bachelor's Degree, Psychology
The University of Texas at El Paso 2008 — 2013
Bachelor's Degree, Philosophy
El Paso Community College 2009 — 2011
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities
Jefferson High 2004 — 2008
High School, High School/Secondary Diplomas and Certificates
OTERO COUNTY PROCESSING CENTER June 2012 - March 2014
otero county processing center 2012 - 2014
HGS CORPORATION September 2011 - May 2012
Verizon Wireless January 2010 - July 2010
Alorica Philippines, Inc. October 2008 - April 2009
SOCORRO INDEPENDENT SCHOOL DISTRICT August 2007 - May 2008
EchoStar Corporation September 2006 - December 2006
PETER PIPER PIZZA March 2004 - March 2005
Education
University of Phoenix
Master’s Degree
The University of Texas at El Paso
Bachelor’s Degree
El Paso Community College
Associates Degree
Ysleta High School
Graduate Diploma
Lewisville Independent School District August 2013 - Present
Verizon Wireless October 2004 - August 2013
Verizon Wireless October 2004 - August 2013
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement
Education
El Paso Community College