Verizon Wireless
Industry: Telecommunications company
DescriptionVerizon Wireless is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless is the largest wireless telecommunications provider in the United States. The company is headquartered in Basking Ridge, New Jersey. Headquarters: New York City, New York, United States Parent organization: Verizon Communications Number of locations: 2,330 owned retail stores Network types: LTE, Code-division multiple access Subsidiaries: Alltel, Claro Puerto Rico,
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Verizon Wireless Employees
Centric Group August 2011 - Present
St. Louis Metropoltian Police Department February 2010 - August 2011
St. Louis Metropolitan Police Department March 2009 - February 2010
Verizon Wireless February 2008 - February 2009
Verizon Wireless 2006 - January 2008
Verizon Wireless 2004 - 2006
Verizon Wireless November 2001 - 2004
Cox Law Firm, LLC 2000 - 2001
Skills
HRIS, Labor Relations, Performance Management, Employee Training, Disability Benefits, Policy, Deferred Compensation, Human Resources, Talent Management, FMLA, Employee Benefits, Management, Program Management, PeopleSoft, Benefits Administration, Onboarding, Employee Relations, Organizational..., Training, Payroll, Process Improvement, New Hire Orientations, System Administration, Customer Service, Employee Engagement, Personnel Management
Education
Fontbonne University 2002 — 2004
Masters
University of Missouri-Saint Louis 1992 — 1997
BA
Hazelwood Central Senior High School 1987 — 1991
National Marketing Source December 2014 - Present
Orbit Marketing August 2014 - November 2014
Hair Club for Men and Women May 2010 - July 2014
Verizon Wireless September 2004 - May 2010
Verizon Wireless May 2000 - September 2004
Skills
Team Building, Sales Management, Customer Service, Marketing, Social Media, Sales, Team Leadership, Operations Management, Employee Training, Training, Management, Retail, Coaching, Human Resources, Direct Sales, Customer Satisfaction, Sales Operations, Customer Retention, Cold Calling, Account Management, Selling, CRM, Sales Process, Leadership, New Business Development, Leadership Development, B2B, Recruiting, Marketing Strategy, Budgets, Salesforce.com, Customer Experience, Social Media Marketing, Forecasting, Lead Generation, Strategic Planning, Advertising, Business Strategy, Contract Negotiation, Cross-functional Team..., Interviews, Marketing Communications, Negotiation, Small Business, Social Networking, Start-ups, Vendor Management, Event Planning, P, Mobile Devices
Education
Florida State University 1997 — 1998
Business Administration and Management, General
Gulf Coast Community College 1994 — 1996
Associate of Arts (AA), Fine/Studio Arts, General
JET PARTS, INC. May 2005 - Present
Verizon Wireless January 2003 - May 2005
U.S. Cellular January 2000 - January 2003
Skills
P&L Responsibility, Call Center, Income Statement, RFP, Business Acumen, Contract Negotiation, Conflict Resolution, Purchasing, Team Building, P&L Management, Pricing, Logistics, Supply Chain Management, Aircraft, Procurement, Aviation, Account Management, Call Centers, Retail, Negotiation, Team Leadership, Sales, Operations Management
Education
Florida State University 1997 — 2001
Bachelor of Science, Management
TruMobility, Inc. November 2014 - Present
CSI: Palm Beach 2014 - Present
Verizon Wireless 2012 - 2014
Actsoft July 2011 - June 2012
Sprint 2003 - 2011
Skills
Wireless, Sales Operations, Sales, Solution Selling, Direct Sales, Customer Retention, Networking, Sales Process, Account Management, B2B, Telecommunications, M2M, Cellular Communications, Cold Calling, Managed Services, Call Centers, Quotas, 4G, Mobile Devices, Security, Long Distance, VoIP
Education
Florida State University
Associate of Arts (A.A.), Business Administration and Management, General
Lincoln High
University of South Florida
Bachelor of Science (B.S.), Business Management, Marketing, and Finance
CSX Intermodal Terminals, Inc. July 2013 - Present
CSX Intermodal Terminals, Inc. February 2013 - July 2013
CSX Intermodal Terminals, Inc. November 2012 - February 2013
CSX Intermodal Terminals, Inc. December 2011 - November 2012
CSX Intermodal Terminals, Inc. May 2011 - November 2011
Verizon Wireless September 2010 - May 2011
Fifth Third Bank September 2009 - September 2010
Chick-fil-A November 2005 - August 2009
Winston Retail Solutions November 2006 - December 2008
Skills
Customer Service, Transportation, Strategic Planning, Team Building, Leadership, Team Leadership, PowerPoint, Microsoft Office, Cross-functional Team..., Operations Management, Event Planning, Inventory Management, Microsoft Excel, Microsoft Word, Process Improvement, Logistics, Sales, Outlook, Public Speaking, Management, Merchandising
Education
Indiana University 2009 — 2010
MBA, Business Management and Administrative Studies
Florida State University 2005 — 2009
BS, International Affairs, Business
Sunrun August 2015 - Present
SolarCity August 2014 - August 2015
Samsung Mobile April 2013 - August 2014
Parrot Cellular April 2012 - April 2013
Verizon Wireless November 2010 - May 2011
Sprint May 2010 - November 2010
Tech Wireless - Verizon Wireless August 2007 - October 2009
Wireless Store - Verizon Wireless June 2005 - November 2006
Skills
Leadership, Sales Operations, Training, Sales, Management, B2B, Retail, Selling, Marketing, New Business Development, Customer Service, Mobile Devices, Time Management, Coaching, Customer Satisfaction, Human Resources, Direct Sales
Education
Folsom Lake College
Associates, General Education
Folsom High School
Emory University-James T. Laney Graduate School August 2014 - Present
Xavier University of Louisiana July 2009 - July 2014
Georgia State University July 2008 - July 2009
Verizon Wireless May 2006 - May 2008
Phillip Morris USA January 2002 - January 2005
Skills
Project Management, Consumer Products, Expense Management, Public Speaking, Community Outreach, Program Development, Fundraising, Strategic Planning, Grant Writing, Leadership Development, Research, Organizational..., Higher Education..., Higher Education..., Academic Consulting, Life Coaching, Coaching, Program Management, Career Counseling, Student Affairs, Leadership, Nonprofits, Training, Employee Training, Grants
Education
Tulane University - A.B. Freeman School of Business 2006 — 2008
Executive Masters, Business Management
Fontbonne University
Master of Business Administration (M.B.A.), General
Xavier University of Louisiana
Bachelor's of Science, Psychology
Verizon Wireless May 2015 - July 2015
GP Strategies Corporation September 2011 - April 2015
Newpark Resources, Inc June 2011 - September 2011
Florida Power & Light May 2011 - June 2011
Column 5 Consulting February 2011 - May 2011
FPL September 2010 - January 2011
Department of the Interior March 2010 - September 2010
Masco Contractor Services February 2009 - September 2009
Vi-Jon September 2008 - December 2008
Mars August 2007 - September 2008
Skills
Instructional Design, Captivate, Software Documentation, E-Learning, Process Improvement, Training, SAP, ERP, Instructor-led Training, Lectora, Technical Writing, Business Process, SAP HR, Access, SAP R/3, Technical Training, SAP Implementation, Business Intelligence, Training Delivery, Leadership, uPerform, Business Analysis, Business Process..., SAP ERP, SnagIt, Human Resources, ADDIE, Organizational..., SAP Supply Chain, Management, Leadership Development, Change Management, Project Management, Multimedia, SAP SD, Camtasia Studio 8, Employee Training
Education
Florida State University 1995 — 1996
Masters, Instructional Systems Design
Verizon Wireless September 2014 - Present
AMC Theatres November 2013 - September 2014
Subway May 2010 - April 2014
Skills
Fast Food, Retail, Psychology
Education
Florida State University 2011 — 2014
Bachelor of Science (BS), Psychology
Verizon Wireless April 2012 - Present
Comcast Cable November 2011 - April 2012
Department of Treasury February 2010 - June 2011
Skills
Government, Policy, Auditing, Accounting, Financial Analysis, Analysis, Policy Analysis, Internal Controls, Financial Reporting, Tax, Tax Law, Economics, Public Policy, Microsoft Excel, Budgets
Education
Florida State University 2002 — 2008
Bachelor of Science (BS), Exercise Physiology
Verizon Wireless 2009 - 2013
State of California March 1993 - June 2004
Skills
Sales, Communication, Customer Service, Education, Supervision, Quality Assurance
Education
Folsom Lake College
3 degrees, one in Business Admin, two in Education, Education
Verizon Wireless August 2014 - Present
Verizon Wireless July 2012 - July 2014
Verizon Wireless November 2010 - July 2012
Verizon Wireless August 2009 - October 2010
Verizon Wireless January 2009 - July 2009
Verizon Wireless June 2008 - December 2008
Skills
Customer Retention, Customer Service, Team Leadership, Store Management, Leadership Development, Time Management, Coaching
Education
Florida State University
Verizon Wireless July 2012 - Present
Pawtucket Red Sox April 2010 - Present
NESN January 2012 - May 2012
Providence College September 2009 - May 2012
Providence College January 2010 - September 2011
Skills
Sports, Sports Marketing, Event Planning, Social Media, Media Relations, Social Media Marketing, Public Relations, Facebook, Public Speaking, Research, Microsoft Office, Sponsorship, Sports Management, Non-profits, Fundraising, Management, Nonprofits, Social Networking
Education
Providence College 2008 — 2012
Bachelor of Science (B.Sc.), Management
Xaverian Brothers High School 2004 — 2008
Florida State University
Verizon Enterprise Solutions August 2014 - Present
Verizon Wireless July 2013 - August 2014
Protiviti October 2011 - July 2013
Marcum LLP October 2008 - October 2011
Skills
Auditing, Internal Controls, Financial Statements, Internal Audit, Process Improvement, Forensic Accounting, Sarbanes-Oxley Act, Financial Reporting, Risk Assessment, Accounting, CPA, External Audit, Financial Accounting, Assurance, US GAAP, Sarbanes-Oxley, Financial Audits, Financial Analysis, Variance Analysis, SOX 404, Revenue Recognition, Reviews, Income Statement, QuickBooks, IFRS, Big 4, GAAP, Corporate Tax, Financial Risk, Tax, SEC filings
Education
Florida State University - College of Business 2007 — 2008
Masters, Accounting
Florida State University - College of Business 2003 — 2007
Bachelor of Science, Accounting and Finance
Verizon Wireless January 2007 - Present
Craig & Associates May 2004 - January 2007
National Security Agency August 2003 - May 2004
Williams Engineering & Technology, Inc. May 2002 - August 2003
American Tower Corporation June 1999 - December 2001
Office of the Governor of the State of Florida August 1997 - December 1997
Skills
Contract Negotiation, Wireless, Lobbying, State Government, Local Government, Land Use Planning, Zoning, DAS, Small Cells, Business Development, Cellular Communications, Selling, 4G, International Business, Legal, Project Management, Capital Budgeting, Management, Process Optimization, Mergers & Acquisitions, Integration, Site Development, Leases, Financial Analysis, Financial Modeling, Corporate Finance, Budgets, Analysis, Public Speaking, Presentations, Negotiation, Networking, LTE, Telecommunications, Sales
Education
Rollins College - Crummer Graduate School of Business 2008 — 2011
Master of Business Administration (MBA), International Business
Florida State University 1994 — 1998
Bachelor of Arts (B.A.), International Affairs
Group Benefits Ltd September 2013 - Present
Verizon Wireless April 2009 - September 2013
Iowa Telecom March 2006 - April 2009
Skills
Health Insurance, Insurance, Employee Benefits, Medicare, Brokers, Health Savings Accounts, Retirement, Sales, Customer Service, Collections
Education
Florida State University 1994 — 1998
Bachelor of Arts (B.A.), Latin American and Caribbean Studies
Merrill Lynch June 2013 - Present
Windstream Communications May 2010 - March 2013
Verizon Wireless January 2009 - May 2010
Alltel Wireless (acquired by Verizon Wireless) April 2005 - January 2009
Alltel Wireless (acquired by Verizon Wireless) September 2003 - April 2005
Alltel Wireless (acquired by Verizon Wireless) September 2002 - September 2003
Alltel Wireless (acquired by Verizon Wireless) May 2001 - September 2002
Alltel Wireless (acquired by Verizon Wireless) June 2000 - May 2001
Oak Mountain Energy LLC September 1994 - January 1998
Skills
Call Centers, Customer Retention, Customer Service, Telecommunications, Leadership, Customer Experience, Sales, Financial Goals, Retirement Planning, Values-based Investing, Investment Management, 401k Rollovers, Tax Efficiency, Training, Selling, Coaching, Strategy, Sales Management, Management, Team Building, Vendor Management
Education
Florida State University 1998 — 2000
Bachelor of Science (BS), Business Management, Political Science
University of Toledo 1990 — 1993
Undergraduate studies
DHI Mortgage May 2012 - Present
Bank of America March 2011 - May 2012
Verizon Wireless January 2005 - September 2011
Alltel Communications April 2008 - July 2009
Alltel Communications January 2005 - March 2008
Northwestern Mutual Financial Network May 2004 - October 2004
Skills
Customer Satisfaction, Loans, Project Planning, Sales, Customer Service, Training, Sales Management, Marketing, Credit, Coaching, Team Building, Banking, Mortgage Lending, Mortgage Banking, Finance, FHA, Cold Calling, Leadership, Selling, Loan Origination
Education
American Intercontinental University 2010 — 2011
Masters of Education, Instructional Technology
Florida State University 2002 — 2004
Bachelor of Science, EconomicsUrban & Regional Planning
Chipola College 2000 — 2002
Associate of Art, Business
AT&T July 2010 - Present
AT&T Mobility 2010 - Present
Verizon Wireless February 2004 - August 2007
Skills
Solution Selling, Account Management, Sales Process, Sales Operations, Wireless, Telecommunications, Managed Services, Customer Retention, Salesforce.com, Customer Experience, Call Centers, Mobile Devices, Customer Satisfaction
Education
Florida State University 2010 — 2015
Bachelor of Fine Arts (BFA), Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology
St. Petersburg College
Associate of Arts (AA)
Verizon wireless February 2015 - Present
Verizon Wireless July 2014 - February 2015
Sprint January 2011 - April 2014
Skills
Cellular Communications, Customer Service, Telecommunications..., Probing, Creative Problem Solving, Customer Retention, Employee Training, Escalation Resolution, Committed to Customer..., Sales, Firefighting, EMT, Hazmat Operations, Confined Space, Technical Support, Customer Satisfaction, Customer Experience, Call Centers, Wireless, Telephony, M2M
Education
Folsom Lake College 2014 — 2014
Certificate, Emergency Care Attendant (EMT Ambulance)
Golden Sierra High School 2004 — 2008
High School Diploma, General Education
Bright House Networks November 2014 - Present
T-Mobile August 2012 - October 2014
GRM Information Management June 2010 - June 2012
GRM Information Management June 2010 - June 2012
20/20 companies September 2009 - June 2010
At Your Service Tax March 2008 - September 2009
Verizon Wireless May 2006 - March 2008
Verizon Wireless November 2002 - May 2006
Skills
Salesforce.com, Account Management, Sales Management, Sales, Customer Service, Cold Calling, Customer Retention, Solution Selling, New Business Development, Document Management, Contract Negotiation, Lead Generation, Outlook, Records Management, Direct Sales, Sales Operations, B2B, Business Development, Sales Process, Leadership, Management, Strategic Partnerships, Retail, Selling, Marketing, Wireless, Employee Training, New Home Purchase, Telecommunications, Project Planning
Education
Florida State University 1998 — 2002
BS, Recreation and Leisure Services Administration
Florida State University 1998 — 2002
Bachelor of Science, Administration of Leisure and Recreation
Countryside High School 1995 — 1998
Verizon Telematics, Inc. January 2015 - Present
Verizon Wireless July 2011 - Present
Verizon Wireless January 2010 - June 2011
Verizon Wireless January 2009 - December 2009
Verizon Wireless September 2004 - December 2008
Verizon Wireless April 2003 - August 2004
Skills
M2M, Wireless, Quotas, Solution Selling, Direct Sales, 4G, Telecommunications, Cellular Communications, Customer Retention, Cold Calling, Wireless Broadband, Sales Process, Account Management, Mobile Devices, Unified Communications, Sales Management, Selling, Management, Strategy, IP, Managed Services, Sales Operations, VoIP, Sales, MPLS, Mobile Technology, Call Centers, Salesforce.com, B2B, Customer Experience, Strategic Partnerships, Forecasting, Sales Presentations, SaaS, Channel Partners, Customer Satisfaction
Education
Southwest Texas State University 1996 — 1998
Bachelor of Science (B.S.), Biology, Exercise Science
Florida State University 1994 — 1996
Psychology and Biology
Verizon Wireless 2008 - Present
Verizon Wireless 2004 - 2008
Verizon Wireless 2002 - 2004
Skills
Consumer Research and..., Customer Retention, Customer Experience, Marketing Strategy, Marketing Management, Marketing, Cross-functional Team..., Wireless, B2B, Product Marketing, Mobile Devices, Strategic Partnerships, Telecommunications, Product Management
Education
Georgia State University - J. Mack Robinson College of Business 1998 — 2002
Master of Business Administration (MBA), Marketing
Florida State University 1990 — 1994
Bachelor of Arts (BA), Industrial and Organizational Psychology
Verizon Wireless 2003 - Present
AGCO/ CAT 2000 - 2003
Skills
Wireless, M2M, EVDO, Vendor Management, Account Management, Mobile Devices, Cellular Communications, Customer Experience, Customer Retention, Corporate Communications, Marketing, Product Marketing, Advertising, Marketing Strategy, Marketing Communications, Customer Satisfaction, B2B, Marketing Management, Solution Selling, New Business Development, Management, Mobile Communications, Sales, Mobile Marketing, Cross-functional Team..., Sales Operations, Team Leadership, Product Management, CRM, Direct Sales, Forecasting, VoIP, Competitive Analysis, Lead Generation, Strategic Partnerships, Salesforce.com, Sales Process
Education
Florida State University - College of Business 1987 — 1991
Bachelor of Applied Science (BASc), Criminal Justice and Economics
Seer Analytics August 2012 - Present
Verizon Wireless August 2006 - August 2012
Venture Medical ReQuip May 2001 - August 2006
Skills
B2B, Direct Sales, Sales, Customer Satisfaction, Customer Retention, Sales Process, Account Management, Sales Operations, Sales Management, Cold Calling, Project Management, Telecommunications, Customer Service, Customer Experience, Business Development, Data Analysis, Solution Selling, New Business Development, Contract Negotiation, Marketing, CRM, Forecasting, Marketing Strategy, Training, Employee Training, Hiring, Process Improvement, Analysis, Change Management, Cross-functional Team..., Lead Generation, Social Networking, Business Analysis, M2M, Marketing Management, Quotas, Vendor Management, Public Speaking, Microsoft Office, Market Analysis, Executive Management, Microsoft Excel, Analytics, SPSS, Alteryx, Tableau, Proje, Production Management
Education
Florida State University 1993 — 1999
Business Administration and Management, General
St. Petersburg College 1995 — 1997
Associate of Arts (AA), Business Administration and Management, General
Rexel Holdings USA, Corp. February 2015 - Present
Concrete Technology Inc. December 2013 - October 2014
Bank of America February 2013 - December 2013
Verizon Wireless May 2010 - January 2013
NFIB August 2009 - March 2010
Consumer Source, Inc. June 2008 - July 2009
Chevy Chase Bank/Bismark Mortgage Company February 2005 - March 2008
World Savings January 2003 - January 2005
Sel Pro, Inc. January 1994 - December 2002
Skills
Customer Service, Client Development, Management, Interpersonal Relations, Training, Coaching, Personnel Development, Personnel Management, Communication, Written & Verbal..., Salesforce.com, Dunn & Bradstreet, Sales, Sales Logix, Microsoft Office, ACT!, Outside Sales, Retail Sales, Organization &..., Major Account..., Key Account Acquisition..., Negotiation, Problem Solving, Program Development, Sales Prospecting, Marketing, Team Leadership, Time Management, Solution Selling, Account Management, Sales Management, Direct Sales, Financial Analysis, Retail, Strategic Planning, Cold Calling, B2B, Sales Operations, Mortgage Lending, Personal Development
Education
Florida State University 1989 — 1993
Bachelor of Science (B.S.), International Affairs
Mosaic Sales Solutions June 2014 - Present
Entercom September 2014 - December 2014
Verizon Wireless March 2014 - August 2014
Skills
Customer Service, Microsoft Office, Management, Sales, Microsoft Excel, Leadership, Marketing, Public Speaking, Strategic Planning, Social Media
Education
Folsom Lake College 2012 — 2016
Communication and Media Studies
Solutions Medical Group, LLC June 2015 - Present
Independent Management Services January 2014 - May 2015
Independent Contractor July 2013 - January 2014
Citi Bank January 2008 - June 2013
Citi December 2004 - January 2008
Verizon August 2004 - December 2004
Verizon Wireless February 1999 - February 2004
Pender Newkirk & Company August 1995 - February 1999
Skills
Leadership, Call Centers, Customer Service, Training, Customer Satisfaction, Management, Performance Management, Operations Management, Employee Training, Coaching, Sales, Marketing, Customer Retention, Team Building, Call Center, Business Analysis, Team Leadership, Public Speaking, Process Improvement, Microsoft Excel, Analysis, Data Analysis, Computer Hardware, Databases, Customer Relations, Compliance, Administration, Business Process, Operating Systems, Problem Solving, Metrics, Budgeting, Change Management, Mentoring, Forecasting, Profit Maximization, Audio Analysis, Search Engine Ranking, Web Analytics, Web Content, Hiring Personnel, Sales Hiring, Conducting Interviews
Education
Florida State University 1990 — 1995
Associate of Arts (AA), International Relations and Affairs
Air War College, Maxwell AFB 1990 — 1990
Leadership Combat Leadership Course, Certificate
Nationwide Insurance April 2011 - January 2013
O2B Kids June 2010 - April 2011
Salt Lake City Arts Council February 2010 - May 2010
Verizon Wireless May 2009 - February 2010
Thompson Island Outward Bound March 2004 - October 2007
South Shore YMCA Camps 2002 - 2003
Skills
Casualty Claims, Workshop Facilitation, Microsoft Excel, Microsoft Word, Microsoft Office, Public Speaking, Insurance, Call Center, Change Management, Property & Casualty..., Event Planning, Call Centers, Curriculum Design, Fundraising, Team Building
Education
University of Florida 1997 — 2001
Bachelor of Science (B.S.), Parks, Recreation and Leisure Facilities Management
Florida State University 1996 — 1997
Cellular Sales May 2014 - Present
Armor Crossfit February 2014 - Present
Shades of Green Resort April 2013 - April 2014
Enterprise Holdings Inc. December 2012 - April 2013
Verizon Wireless November 2008 - June 2012
Hard Rock Live June 2007 - October 2008
Employer Resources International August 2006 - May 2007
Enterprise Rent-A-Car March 2002 - August 2006
Skills
Account Management, Sales, Sales Management, Customer Service, Retail, Inventory Management, Team Building, Quotas, Microsoft Excel, Microsoft Office, Social Media, Microsoft Word, PowerPoint, M2M, Cellular Communications, Wireless, 4G, Wireless Broadband, Customer Retention, Direct Sales, Cold Calling, Customer Experience, Solution Selling, Sales Process, Recruiting, Customer Satisfaction, Call Centers, Sales Operations, Straight Talking
Education
University of Central Florida 2000 — 2001
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Florida State University 1999 — 2000
Northwest Florida State College 1996 — 1999
Associate of Arts (A.A.)
Verizon Wireless June 2013 - Present
ACS, a Xerox Company August 2011 - June 2013
CorFire (SK C&C) June 2011 - August 2011
AT&T Mobility February 2011 - June 2011
Stonebranch July 2008 - May 2010
Stonebranch September 2006 - June 2008
Collaborative Consulting 2006 - 2006
Genuine Genius Technologies May 2003 - December 2005
Gateway November 2002 - May 2003
Gateway April 2002 - November 2002
Skills
Enterprise Software, SaaS, Linux, SDLC, Cloud Computing, Windows, Unix, Integration, Agile Methodologies, Software Development, Networking, Troubleshooting, Java, DNS, Outsourcing, SQL, Mainframe, Consulting, Testing, Virtualization, ERP, Enterprise Architecture, Solution Architecture, Software Architectural..., SOA, Healthcare Information..., IT Strategy, IT Management, Software Engineering, Mobile Devices
Education
National University 1995 — 1997
BSCS, Computer Science
Foothill College 1992 — 1994
Associate of Arts (AA), Music Theory and Composition
Sunbelt Insurance Group May 2014 - Present
ACH Federal March 2013 - December 2013
Support7 November 2012 - February 2013
Verizon Wireless November 2005 - February 2011
Chico's March 2004 - October 2005
The Evercare Company April 2003 - September 2003
Stein Mart August 2002 - March 2003
Pepperdine University December 1993 - September 2000
Carnegie Institute October 1989 - March 1993
Skills
Sales, Customer Service, Merchandising, Inventory Management, Retail, POS, Event Planning, Time Management, Team Building, Loss Prevention, PowerPoint, Sales Management, Strategic Planning, Apparel, Account Management, Profit, Visual Merchandising, Retail Sales, Public Relations, Inventory Control, Customer Satisfaction, Store Management, Store Operations, Social Networking, Outlook, Process Scheduler, Leadership, Marketing, Recruiting, Management
Education
Florida State University 1979 — 1981
Bachelor’s Degree
Shorter College 1977 — 1979
Associate's degree, Associate Arts
Verizon Wireless August 2012 - Present
Verizon Wireless July 2010 - July 2012
Verizon Wireless May 2003 - July 2009
Education
University of Florida 2007 — 2009
MBA, Business
Florida State University 1999 — 2002
B.S. in Communications, Advertising
US Treasury December 2012 - Present
Accountemps December 2011 - February 2013
Special School District of St. Louis County September 2010 - December 2011
U.S. Census Bureau -- Census Coverage Management April 2010 - August 2010
Hazelwood School District November 2009 - August 2010
Verizon Wireless October 2006 - November 2008
Harrah's Entertainment Company March 2002 - October 2006
Internal Revenue Service February 2005 - January 2006
Showers Financial January 2004 - April 2004
St. Louis Public Schools October 2000 - July 2003
Skills
Bookkeeping, Accounting, Cash Management, Microsoft Office, Customer Service, File Management, Inventory Management, QuickBooks, Credit, Financial Planners, Great Plains Software, Balance, Invoicing, Debit Cards, Non-profits, PowerPoint, Microsoft Excel, Teaching, Microsoft Word, Event Planning, Account Reconciliation, Leadership, Nonprofits, Time Management
Education
Fontbonne University 2007 — 2010
Master, Business Administration
Central Missouri State University 2002 — 2006
Bachelor of Science, Business Administration; Accounting
Oshkosh Corporation December 2013 - Present
Oshkosh Corporation April 2013 - December 2013
Lear Corporation August 2011 - April 2013
Verizon Wireless October 2010 - July 2011
C.H. Robinson Worldwide, Inc. September 2008 - February 2010
Skills
Negotiation, Customer Service, Project Management, Management, Team Building, Supply Chain, Purchasing, Training, Inventory Management, Continuous Improvement, Supply Chain Management, Process Improvement, Logistics, Six Sigma, Cross-functional Team...
Education
Wayne State University 2012 — 2014
Master of Business Administration (MBA), Global Supply Chain Management
Florida State University 2005 — 2008
Bachelor of Science, Multinational Business Operations
RESPECT of Florida March 2013 - Present
Verizon Wireless December 2010 - March 2013
Capital City Bank Group, Inc. July 2008 - November 2010
Skills
Marketing Communications, Direct Sales, Team Leadership, Account Management, Dispute Resolution, Contract Management, Sales, Leadership, Management, Sales Management, Strategic Planning, Team Building, Customer Service, Public Speaking
Education
Florida State University 1988 — 1990
Bachelor of Science, Political Science
Sierra Child & Family Services July 2010 - Present
Verizon Wireless December 2003 - June 2010
Adecco Temporary Services April 2003 - November 2003
Blockbuster Video March 2002 - September 2003
Paymentech /Merchant Implementation March 2001 - March 2003
Prima Publishing February 2000 - February 2001
TASQ Technology February 1998 - December 1999
Skills
40 wpm
Education
Folsom Lake College 2010 — 2016
N/A, Computer Science
Golden Sierra High School 1992 — 1996
Diploma, Undecided
Verizon Wireless Manager/IT Systems Administrator/Network EngineerRiver OpsOctober 2006 - June 2010
Webster University August 2004 - April 2010
Talx 2010 - 2010
NetEffects January 2006 - October 2006
Archdiocese of St. Louis January 2002 - January 2006
HomeLAN Inc. March 1997 - December 2001
Motorola ISG 1992 - 1998
Skills
Routers, Active Directory, Troubleshooting, Cisco Technologies, Network Administration, Virtualization, Unix
Education
Fontbonne University
MBA, Business
Southern Illinois University, Carbondale
BSIT, Engineering
St. Louis Community College
Computer Science
University of Maryland College Park
AA, Computer Science
University of Missouri-Saint Louis
Certificate, Computer Science
REEMPLOYABILITY June 2013 - Present
Actsoft October 2011 - June 2013
Nextech Systems March 2011 - September 2011
Verizon Wireless November 2010 - March 2011
University of South Florida November 2009 - November 2010
Mainline Information Systems May 2009 - August 2009
Skills
Technical Support, JavaScript, Troubleshooting, Cloud Computing, XP, Microsoft SQL Server, VoIP, VPN, ITIL, Integration, Solution Selling, Leadership, Enterprise Software, Customer Satisfaction, Team Leadership, Networking, SaaS, CRM, Call Centers, Mobile Devices, Salesforce.com, Windows XP
Education
Florida State University 2007 — 2009
Bachelor of Science, Information Technology
Verizon Wireless October 2005 - Present
Skills
Training, Direct Sales, Customer Retention, Wireless, Account Management, Customer Experience, Customer Satisfaction, Salesforce.com, Solution Selling, Human Resources, Leadership, Sales, Sales Process, Telecommunications, Sales Operations, Networking, Customer Service, Business Development, Selling, CRM, Marketing, New Business Development, Management, Sales Management, Team Building, Program Management, Contract Negotiation, Marketing Strategy, Talent Acquisition, Strategic Planning, B2B, Product Marketing, Strategic Partnerships, Analysis, Social Networking, Project Management, Cold Calling, Team Leadership, Quotas, Sales Presentations, Call Centers, Recruiting, Leadership Development, Coaching
Education
Florida State University 2000 — 2004
BA, Communications
Verizon Wireless September 2012 - Present
First Baptist Church Atlanta March 2011 - September 2012
Min October 2009 - March 2011
2008-2009 April 2008 - February 2009
WBMA ABC 3340 December 2007 - March 2008
KIMT-TV October 2003 - November 2007
WVUA-TV January 2001 - January 2003
WMBB (ABC) January 1998 - January 2001
Skills
Video, Public Relations, Video Production, Television, Broadcast, Media Relations, Management, Journalism, Social Media, Event Planning, Social Media Marketing, Public Speaking, Strategic Communications, Editing, Event Management, General Awesomeness, Emcee, Budgets, Creative Writing, Email Marketing, Storytelling, Advertising, Press Releases, Internal Communications, Interviews, Copywriting, Facebook, Publicity, News Writing, Newsletters, Corporate Communications, Copy Editing, Radio, AP Style
Education
University of Alabama 2001 — 2003
B.A., Journalism/Political Science
Florida State University 1995 — 1997
Bachelor of Arts (B.A.), Political Science and Government
Gulf Coast Community College 1993 — 1995
Associate of Arts, General Studies
St. John's Providence Park Novi July 2015 - Present
It Works! Global February 2014 - Present
Heavens Best Natural Products November 2013 - Present
Henry Ford Health System July 2014 - July 2015
Verizon Wireless July 2007 - June 2012
General Motors August 1997 - May 2006
All God's Children Day Care July 1999 - December 2003
Skills
Call Centers, Customer Service, Customer Satisfaction, Customer Experience, Troubleshooting, Telecommunications, Wireless, Mobile Devices, Cellular Communications, Beauty Industry, Holistic Health, Green Living
Education
Wayne County Community College District 2012 — 2013
Associate of Arts (A.A.), General Studies, 3.89
Focus-Hope Information Technologies Center 1996 — 1997
Certificate of Technical Training
Krauthammer 2010 - Present
HME Wireless January 2007 - December 2010
Verizon Wireless 1999 - 2007
Sprint PCS 1995 - 1999
Skills
Executive Coaching, Team Building, Leadership Development, Sales Management, Change Management, Management Consulting, Coaching, Management Development, Account Management, Personal Development, Business Strategy, Team Leadership, Talent Management, Strategic Planning, Strategy, New Business Development, Business Process..., Training, Management, Sales, Organizational..., Performance Management, Negotiation, Culture Change, Performance Improvement, Leadership, Executive Development, 360 Feedback, Emotional Intelligence, Organizational Design, Workshop Facilitation, Entrepreneurship, Consulting
Education
Florida State University 1985 — 1989
BS, Business Administration
SunTrust Bank March 2013 - Present
Wells Fargo April 2012 - March 2013
Verizon Wireless January 2006 - September 2011
Alltel January 2005 - January 2006
Sprint Nextel March 2004 - January 2005
Skills
Wireless, Retail, Leadership, Retail Sales, Customer Retention, Customer Experience, Cold Calling, Customer Satisfaction, Direct Sales, Sales Process, Sales Operations, Solution Selling, Sales Management, Account Management, Team Building, Sales, Management, Coaching, Time Management, Salesforce.com, Call Centers
Education
Florida State University 2000 — 2004
Bachelor’s Degree, English, Communications
Verizon Wireless Sr. Analyst - FinanceVerizon WirelessNovember 2010 - Present
Skills
Financial Analysis, Income Statement, Strategic Planning, Leadership, Customer Service, Management, Budgets, Team Building, Process Improvement, Microsoft Office, Team Leadership, Forecasting, Financial Reporting, Analysis, P&L
Education
Florida State University 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of South Florida 2006 — 2008
Bachelor's Degree, Finance, General, 3.75
Wells Fargo Financial March 2011 - Present
Covered California October 2014 - March 2015
Verizon Wireless January 2007 - August 2010
Skills
Consumer Lending, Loans, Lines Of Credit, Credit, Customer Service, Microsoft Office, Sales, Team Building, Retail Banking, Microsoft Word, Social Networking, Finance, Banking, Coaching, Outlook
Education
Folsom Lake College 2015 — 2016
Humanities/Humanistic Studies
University of Nevada-Reno
Aflac July 2012 - Present
Colonial Life May 2009 - April 2011
Verizon Wireless October 2004 - March 2009
Skills
Call Center, Customer Service, Customer Satisfaction, Account Management, Sales, Telecommunications, Coaching, Recruiting, Customer Retention, Customer Experience, Training, Team Building, Process Improvement, Vendor Management, Call Centers
Education
Florida State University
Bachelor of Science (BS)
Randstad August 2012 - Present
Verizon Wireless August 2011 - March 2012
Motorola Solutions July 2007 - March 2011
Seagull Software December 2005 - February 2007
Graybar March 2004 - December 2005
Anixter September 1999 - March 2004
Skills
Bible Study, Women's Ministry, Youth Development, Community Outreach, Church Events, Volunteering, Human Resources, Customer Service, Team Building, Sales Management, Salesforce.com, Sales, Management, Direct Sales, Project Management, Microsoft Office, Leadership, Networking, Recruiting, Account Management
Education
Florida State University 1994 — 1998
Bachelor of Arts in Communications, Minor in Psychology
Verizon Wireless June 2014 - Present
Sprint January 2012 - Present
Kasper New York April 2011 - January 2013
Imaan Financial Group September 2006 - March 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Fast-paced, Cellular Communications, Multi Tasking, Customer Focused..., Sales, Social Media, Styling, Inventory Control, Determination, Motivational Speaking, Training, Stock Management
Education
Folsom Lake College 2009 — 2012
Psychology
Copytronics Information Systems - A Konica Minolta Company February 2015 - Present
Hotwire Business Solutions (HBS) March 2013 - October 2014
Duval Honda August 2012 - March 2013
Verizon Wireless April 2010 - June 2012
Skills
I am proficient in..., Microsoft Office, Microsoft PowerPoint, Employee Training, Sales, Training, Retail, Income Statement, Hiring, Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, Wireless, Sales Operations, Telecommunications, Cold Calling, Customer Service, Leadership, Sales Management, Solution Selling, Account Management, Sales Process, Retail Sales, Recruiting, Call Centers, Strategic Planning, Team Leadership, Team Building, Inventory Management, Selling, Networking, B2B, Building Relationships, PowerPoint, Business Development, CRM, Sales Presentations, Management, New Business Development, Salesforce.com
Education
University of Phoenix 2010 — 2012
Master's degree, Adult and Continuing Education and Teaching, 3.86 GPA
University of North Florida 2004 — 2007
Bachelor's degree, Political Science and Government
Florida State University 2001 — 2003
Associate of Arts (AA)
Verizon Wireless June 2015 - Present
Verizon Wireless April 2014 - April 2015
Heartland Payment Systems January 2013 - September 2013
4G Wireless - Verizon Wireless September 2012 - January 2013
4G Wireless - Verizon Wireless October 2011 - September 2012
Self Employed Concert Promoter October 2010 - January 2011
Skills
Music Industry, Band, Customer Service, Publicity, Sales Management, Team Leadership, Public Relations, Public Speaking, Social Media Marketing, Event Planning, Sales, Social Networking, Composition, Team Building, Leadership, Solution Selling, Business Development, Music, Cold Calling, B2B, Sales Process, Facebook, Lead Generation, Marketing Strategy, Networking, Marketing Communications, Product Management, Merchant Services, Employee Training
Education
Folsom Lake College 2011 — 2012
Folsom Lake College 2009 — 2011
Business, Business, Economics, Political Science
PrimePay September 2015 - Present
hibu f/k/a Yellowbook USA January 2004 - January 2012
Hibu. f/k/a Yellow Book USA January 2004 - January 2012
Verizon Wireless January 2003 - January 2004
Pinnacle Publishing Company, INC January 2002 - January 2003
Merrell- Dow Pharmaceuticals February 1985 - February 1987
REVLON, INC January 1984 - January 1985
Skills
Google Adwords, Sales, Advertising, Lead Generation, Online Advertising, Cold Calling, SEM, Sales Management, B2B, Account Management, Direct Marketing, Sales Process, SEO, CRM, PPC, Local Search, Direct Mail, Sales Operations, Customer Retention, Sales Presentations, Digital Marketing, Selling, Marketing Strategy, Integrated Marketing, Advertising Sales, Direct Sales, Marketing Communications, Online Marketing, Market Planning, New Business Development, Mobile Marketing, Salesforce.com, Management, Email Marketing, Social Media Marketing, E-commerce, Marketing, Pharmaceutical Sales, Telecommunications, Publishing, Public Relations, Selling Skills, Social Networking, Budgets, B2B Marketing, Google Analytics, Leadership, Search Advertising, Digital Strategy, Media Planning
Education
University of West Florida 1983 — 1984
Bachelor of Science, Marketing
University of West Florida - College of Business 1982 — 1983
BS, Marketing
Florida State University 1979 — 1982
Associates of Arts, Liberal Studies
Milton High School
Comcast April 2015 - Present
Verizon Enterprise Solutions Group July 2012 - April 2015
Verizon Wireless September 2010 - August 2012
Verizon Wireless November 2008 - August 2010
Verizon Wireless October 2006 - November 2008
Verizon Wireless July 2004 - October 2006
Verizon Wireless November 2002 - July 2004
Skills
Direct Sales, Customer Retention, Telecommunications, Account Management, Sales Management, Customer Satisfaction, Sales, Business Development, Mobile Devices, New Business Development, Consulting, B2B, Contract Negotiation, Cold Calling, Team Leadership, Coaching, M2M, Solution Selling, Training, Cross-functional Team..., Sales Operations, CRM
Education
Florida State University - College of Business 1999 — 2004
Bachelors of Science, Marketing - Concentration in Customer Service and Sales
Western High School 1995 — 1999
Verizon Wireless June 2015 - Present
Verizon Wireless August 2010 - May 2015
All About Wireless July 2008 - May 2010
Skills
Sales, Customer Satisfaction, Wireless, Customer Experience, Customer Service, Team Leadership, Direct Sales, Cold Calling, Sales Management, Telecommunications, Call Centers, Account Management, Sales Operations, Training, Troubleshooting, Microsoft Office, Customer Retention, Small Business, Business Analysis, Technology Review, Internet of Things
Education
Folsom Lake College
Packt Publishing September 2015 - Present
Aras Corporation August 2015 - Present
Living In The Cloud LLC August 2013 - Present
University of Massachusetts February 2014 - May 2015
Verizon Wireless September 2012 - August 2013
T-Mobile July 2008 - July 2012
4G Wireless - Verizon Wireless October 2007 - March 2008
Sprint Nextel November 2003 - June 2007
Skills
Web Development, Sales, Photoshop, JavaScript, HTML5, CSS, Sales Management, Visual Studio, ASP.NET, Adobe Creative Suite, Mobile Technology, Mobile Devices, Direct Sales, Microsoft Office, ZBrush, Dreamweaver, Wireless, Soccer, Retail, Tennis, Competitive Analysis, Marketing Strategy, After Effects, Solution Selling, 3D graphics, Game Development, Music Production, Android Development, iOS, Basketball, Ableton Live, Microsoft Office 2010, Pinnacle Studio, Computer Science, Windows 7, Windows Phone, Maya, Illustrator, Muse, Flash Professional, Flash Builder, Web Design, Cloud Computing, C++, C#, Unity3D, Logic Pro, AngularJS
Education
UMass Dartmouth 2013 — 2015
MIS, CIS, Computer Programming, Quantitative and Qualitative Business Analysis.
Folsom Lake College 2007 — 2012
Associates Degree, Business
Folsom Lake College 2007 — 2012
Associates degree, Arts/Behavioral Sciences
Pinch A Penny, Inc. May 2002 - Present
Modular Document Solutions December 2014 - April 2015
DriveTime December 2012 - December 2014
Verizon Wireless June 2009 - October 2009
Alltel Wireless February 2008 - June 2009
Skills
Customer Service, Customer Retention, Customer Acquisition, Customer Analysis, Retail Sales, Statistical Tools, Research, Keen Listener, Inventory Management, Sales, Time Management, Customer Experience, Merchandising, Inventory Control, Visual Merchandising, Outlook, Customer Satisfaction, Training, Teamwork, Team Building, Telephone Skills, Data Entry, Loss Prevention, Profit, Inside Sales, Retail
Education
Florida State University 2010 — 2012
Bachelor of Science (B.S.), Political Science and Government
Tallahassee Community College 2009 — 2010
Associate of Arts (AA), General Transfer
Verizon Wireless July 2013 - Present
Verizon Wireless May 2010 - June 2013
Verizon Wireless July 2008 - May 2010
Verizon Wireless October 2005 - July 2008
T-Mobile September 2004 - October 2005
Skills
Account Management, Customer Experience, Customer Retention, Direct Sales, Management, Sales, Sales Management, Sales Operations, Sales Process, Solution Selling, Telecommunications, Wireless, Team Leadership, Customer Service, Customer Satisfaction, Team Building
Education
The University of New Mexico 1995 — 2000
Bachelor of Arts (BA), Business Management/Communication
Florida State University 1999 — 1999
Spanish & Cultural Studies, Abroad Program
Verizon Wireless May 2015 - Present
Verizon Wireless August 1997 - May 2015
Skills
LTE, 4G, Cellular Communications, EVDO, 3G, RF, CDMA, CDMA2000, Wireless, RF Engineering, VoIP
Education
Liberty University 2013 — 2016
Bachelor’s Degree, Multi/Interdisciplinary Studies, 4.0
Florida State University 1978 — 1982
International Business
University of South Florida
Electrical and Electronics Engineering
Ceridian July 2015 - Present
SumTotal Systems September 2012 - July 2015
Apple January 2012 - July 2012
Cellular Sales Verizon Wireless January 2009 - January 2012
Verizon Wireless June 2007 - December 2008
Circuit City November 2005 - June 2007
Skills
Direct Sales, Sales Management, Inside Sales, Sales Process, Customer Experience, Customer Focus, Product Marketing, Small Business..., leader, Enterprise Software, Solution Selling, Salesforce.com, Sales, Selling, Leadership, Business Development, Account Management, SaaS, CRM, Strategy, Cold Calling, Cloud Computing, Business Intelligence, Lead Generation, Management, Professional Services
Education
Florida State University 2008 — 2010
Bachelor of Arts, Business Administration
Gulf Coast State College 2006 — 2008
Associate of Arts, Business Administration
Verizon Wireless April 2015 - Present
In-N-Out Burger January 2009 - April 2015
Skills
Cash Handling, Cash Register, Professional Phone..., At Multitasking, Follow Directions, Positive Work..., Customer Service, Teamwork, Child Care
Education
Folsom Lake College 2008 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
USAA September 2013 - Present
Apple March 2012 - September 2013
Sprint Nextel 2011 - 2012
JPMorgan Chase 2010 - 2011
Sprint Nextel 2003 - 2010
Verizon Wireless 2002 - 2003
Gateway 1999 - 2002
Skills
Solution Selling, New Business Development, Lead Generation, Selling, Sales Management, Salesforce.com, Direct Sales, Account Management, Sales Process, Sales Operations, Leadership, Sales, B2B, Training, Management, Sales Presentations, Team Leadership, Business Development, Agile Project Management, Agile Application..., Agile Methodologies, Company Presentations, Leadership Development, Cross-functional Team..., Mobile Devices, Team Building, CRM, Customer Satisfaction, Telecommunications, Strategic Partnerships
Education
Florida State University 2005 — 2006
B.A.
Keiser College 1998 — 1999
EXTENDED ADULT EDUCATION
Tallahassee Community College
AA
Bank of America July 2015 - Present
TransNational Bankcard October 2014 - June 2015
Verizon Wireless 2006 - 2014
Skills
Customer Service, Microsoft Office, Leadership, Sales Management, Account Management, Marketing Strategy, Sales, Direct Sales, Marketing, Team Building
Education
St. Petersburg College 2012 — 2017
Bachelor of Business Administration (B.B.A.)
Florida State University
Business Administration and Management, General
Tallahassee Community College
Business Administration and Management, General
Forza di Vita January 2008 - Present
Verizon Wireless May 2005 - January 2008
Verizon Wireless May 2005 - July 2006
Sanofi-Aventis Pharmaceuticals April 2004 - May 2005
Verizon Wireless June 2003 - April 2004
Education
Florida State University 1998 — 2002
Human Sciences Exercise Physiology, Pre-Medicine/Pre-Medical Studies
Orion Technology Services August 2015 - Present
CFS Inc. March 2015 - August 2015
Verizon Wireless July 2014 - March 2015
iPhix November 2012 - March 2015
Mosaic Sales Solutions December 2013 - June 2014
Carrabbas October 2011 - May 2014
Sonny's Bar-B-Q August 2010 - October 2011
GameStop August 2010 - August 2011
Skills
Cashiering, Customer Service, Cash Register, Time Management, Food Service, Inventory Management, Data Entry, Retail, Facebook, Microsoft Word, POS, Microsoft Office, Advertising, Merchandising, Public Speaking, Sales Management, Social Networking, Telephone Skills, Marketing, Sales, Customer Satisfaction
Education
Florida State University 2011 — 2014
Bachelor of Science (BS), Information, Communication, and Technology
Chipola 2007 — 2011
Associate of Arts (AA), General
Apple April 2015 - Present
Breaking Barriers April 2013 - August 2014
California Department of Consumer Affairs July 2008 - April 2013
Apple Store June 2007 - June 2008
Apple Inc./Volt/Blue Ribbon October 2006 - December 2006
Cingular Wireless April 2006 - September 2006
Verizon Wireless November 2003 - November 2005
Education
Folsom Lake College 2014 — 2018
Psychology
River City High School 1998 — 2002
Green Acres February 2015 - April 2015
Home health care, immediate family September 2014 - December 2014
Tiedeken General Surgery August 2014 - September 2014
It Works Global January 2014 - July 2014
Verizon Wireless September 1994 - July 2012
Forms + Surfaces, Inc. January 1988 - February 1992
Skills
Troubleshooting, Training, Call Center, Project Management, Customer Service, Human Resources, Coaching, Policy, Testing, Cpr Certified, Interviews, Invoicing, Accounting, Team Leadership, Time Management, Leadership, Outlook, Networking, Telecommunications, Customer Satisfaction, Access, Sales, Visio, Supervisor assistant, Management, Call Centers, Analysis, Online Research, Process Improvement, Customer Retention, Marketing
Education
Folsom Lake College 2012 — 2015
Associate of Arts (AA), Honors, Math & Science, 3.489
Folsom Lake College 2004 — 2007
AA, Honors, General Education
Verizon Wireless August 2013 - Present
SunTrust Bank October 2011 - August 2013
IBM April 2005 - October 2011
IBM Global Services June 2003 - March 2005
International Business Machines June 1997 - February 2003
Skills
WebSphere Process Server, WebSphere Application..., IBM HTTP Server, AIX, Websphere, WebSphere Portal, DB2, DataPower, Lotus Connections, Apache, Unix, Linux, J2EE, Middleware, Solaris, Java Enterprise Edition, Oracle, SDLC, WebSphere, IBM AIX, Shell Scripting
Education
Florida State University 1993 — 1997
Management Information Systems, Computer Science
Florida State University
Bachelor's degree, Management Information Systems and Services
Quest Diagnostics July 2015 - Present
Surgery Partners, LLC May 2015 - Present
LabCorp May 2004 - June 2012
NCO Financial Systems May 2003 - May 2004
Verizon Wireless January 2000 - January 2002
Skills
Customer Service, Data Entry, Process Improvement, Call Centers, Microsoft Excel, Policy, Microsoft Word, Invoicing, Healthcare, Outlook, Microsoft Office, Training, Community Outreach, Time Management, ICD-9, Public Speaking, Insurance, Leadership, Event Planning, Social Media, Editing, Team Building, Administrative..., Excel, Word, Teaching, Public Relations, Medical Billing
Education
University of South Florida 2001 — 2003
Political Science Major
St. Petersburg College 1999 — 2000
Associates, Political Science
Florida State University 1997 — 1998
Blue Shield of California September 2011 - Present
Blue Shield of California January 2011 - September 2011
Blue Shield of California November 2007 - December 2010
US Navy Reserve January 2002 - January 2010
Verizon Wireless August 2003 - December 2004
Skills
Macro, SQL, Mainframe, Microsoft Office, Business Objects, Business Analysis
Education
Folsom Lake College 1996 — 2007
Associate of Science (AS), Business/Commerce, General
Verizon January 2014 - Present
Verizon July 2012 - Present
Verizon Wireless 2010 - June 2012
LinkBio Corp. June 2008 - September 2008
Florida State University Marketing and Communication 2006 - 2008
Skills
Research, Data Analysis, Strategic Planning, Project Management, Problem Solving, Team Leadership, Networking, Microsoft Office, Microsoft Excel, PowerPoint, Mobile Devices, Organizational Design, Customer Service, Customer Satisfaction, Customer Retention, Goal Oriented, Writing, Public Speaking, Multi Tasking, Quick Study
Education
Florida State University 2006 — 2009
Bachelor of Science (BS), BS in History; Minors in English and Classics
JustFab Inc. August 2015 - Present
Florida State University August 2014 - May 2015
Verizon Wireless June 2014 - August 2014
Everything But Water March 2014 - May 2014
AKIRA Chicago November 2013 - May 2014
Florida State University August 2012 - May 2014
International Merchandising & Product Development (FSU Study Abroad) June 2013 - July 2013
Crush February 2011 - August 2012
Skills
Fashion, Fashion Design, Styling, Apparel, Social Media, Teamwork, Leadership, Event Planning, Retail, Customer Service, Merchandising, Marketing, Visual Merchandising, Time Management, Trend Analysis, Team Leadership, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Photoshop
Education
Florida State University 2014 — 2015
Master's Degree, Global Merchandising and Product Development
Florida State University 2012 — 2014
Bachelor of Science (BS), Retail, Merchandising and Product a Development
Polk Community College 2009 — 2012
Associate's degree, Business Administration and Management, General, GPA 3.58 (Dean's and President's List)
Tekk Fusion June 2013 - Present
Tekk Fusion June 2012 - June 2013
Verizon Wireless March 2008 - June 2012
TruGreen July 2006 - August 2007
Skills
Technical Recruiting, Staffing Services, Telecommunications, Talent Acquisition, Sourcing, Account Management, Cold Calling, Contract Recruitment, Sales, Business Development, Building Relationships, Team Building, Negotiation, Networking, Team Leadership, CRM, SEO, Time Management, Consulting, User Interface Design, Management, Team Management, Diving, Start-ups, Leadership, Information Technology, Training, Impromptu Speaking, Business Innovation, Thought Leadership, Digital Innovation, Written & Verbal...
Education
Florida State University
Degree not completed.
Verizon Wireless November 2004 - Present
Alltel August 2000 - November 2004
Alltel June 1999 - August 2000
360 Communications August 1998 - June 1999
360 Communications November 1997 - August 1998
Skills
Training, Project Management, Customer Retention, Program Management, Sales, Call Centers, Sales Process, Retail, Telecommunications, Customer Service
Education
Gardner-Webb University 2007 — 2008
Bachelor of Science, Business Administration
Florida State University 1993 — 1995
Orange Park High School 1992 — 1993
Zendesk October 2013 - Present
Salesforce.com November 2004 - August 2013
PeopleSoft April 2004 - November 2004
Intellectual Capital Associates May 2002 - April 2004
UltraDNS Corp January 2001 - May 2002
Verizon Wireless August 1997 - January 2001
Skills
SaaS, Business Alliances, Start-ups, Salesforce.com, Professional Services, Strategic Partnerships, CRM, Analytics, Strategy, Forecasting, Mergers & Acquisitions, Finance, Go-to-market Strategy, Business Planning, Sales Process
Education
Florida State University 1990 — 1994
Bachelor of Science (BS), Finance
The University of South Florida
Master of Business Administration (MBA), Finance; Entrepreneurship
IDLife Corporate August 2015 - Present
Verizon Wireless February 2008 - July 2013
Home Depot At Home Services August 2006 - February 2008
GDMS May 2003 - August 2005
Education
Florida State University - College of Business 1995 — 2000
Boeing July 2015 - Present
Boeing August 2013 - July 2015
Boeing October 2012 - August 2013
ITN 2012 - 2013
AT&T Mobility June 2010 - September 2011
Verizon Wireless 2006 - 2010
Skills
Sales, Marketing, Process Improvement, Customer Service, Team Building, Leadership, Management, Healthcare, Negotiation, Customer Retention, Research, Analysis, Strategic Planning, Strategy, Microsoft Office, Program Management, Problem Solving, Time Management, PowerPoint, Six Sigma, Dementia Training, Cross-functional Team..., Security Clearance, Lean Operations, Presentations, Outside Sales, Geriatrics, Active Secret Security..., Data Analysis, ITIL v3 Foundations..., Design Thinking
Education
Pfeiffer University 2011 — 2012
Master, Health Administration, 3.96/4.0
Florida State University 2003 — 2004
Bachelor of Science, Sport Management, 3.3
Lane Community College 1999 — 2002
Associate of Arts (A.A.), Sports Studies
Willamette High School 1995 — 1999
Newport Childrens School October 2011 - Present
T-Mobile 2007 - 2009
Wyndham Vacation Ownership March 2003 - April 2007
Verizon Wireless July 1989 - March 2002
Education
Florida State University 1979 — 1983
Bachelor of Arts (B.A.), English Language and Literature, General
Diligent Corporation July 2014 - Present
Bank of America October 2012 - April 2014
Muzak/Mood Media January 2012 - October 2012
Wells Fargo July 2010 - January 2012
Verizon Wireless January 2009 - October 2010
NCCI February 1996 - July 2008
Skills
SharePoint, Visio, Training, Software Project..., Analysis, Relationship Management, Microsoft Office, Project Coordination, Visual Basic, Requirements Gathering, Oracle, Business Process, Requirements Analysis, Databases, Microsoft SQL Server, Troubleshooting, User Acceptance Testing, Test Planning, Web Development, PMO, Project Planning, VB.NET, Agile Methodologies
Education
Florida State University 1985 — 1991
BS, Electrical Engineering, Mathematics
Educated Girls Rock April 2012 - Present
Verizon Wireless September 1999 - June 2014
Verizon Wireless February 2006 - September 2008
Verizon Wireless July 2003 - October 2007
Verizon Wireless September 1999 - November 2003
Skills
Call Centers, Telecommunications, Customer Experience, Training, Customer Retention, Vendor Management, Wireless, Business Analysis, Account Management, Customer Satisfaction, Project Management, Process Improvement, Team Leadership, Customer Service, Call Center, Sales, Mobile Devices, Coaching, Direct Sales, Customer S, Technical Support, Education, Teacher Mentoring, Curriculum Development, Microsoft Office, Public Speaking
Education
Argosy University Atlanta 2011 — 2013
Master of Education (M.Ed.), Teaching and Learning
Fontbonne University 2006 — 2008
Bachelor, Business/Infomation Technology
Verizon Wireless June 2012 - Present
Verizon Wireless July 2009 - June 2012
Verizon Wireless February 2009 - June 2009
Alltel Wireless August 2008 - February 2009
Alltel February 2007 - August 2008
Alltel May 2006 - January 2007
Alltel August 2003 - April 2006
Skills
Wireless, Solution Selling, Telecommunications, Sales Management, Direct Sales, Sales Operations, Sales, CRM, Management, Customer Satisfaction, Leadership, Selling, Account Management, Marketing, Training, Cold Calling, Call Centers, Contract Negotiation, Strategic Partnerships
Education
Florida State University - College of Business 2002 — 2006
Bachlor of Science, Business Management
Florida State University
Bachelor of Science (B.S.)
Verizon Wireless January 2009 - Present
Alltel Information Services February 2006 - January 2009
Alltel Information Services October 2002 - August 2004
Alltel Information Services February 2002 - October 2002
Alltel Information Services September 1999 - February 2002
Alltel December 1998 - December 1999
Alltel August 1995 - March 1998
Encore Systems Inc October 1992 - August 1995
Skills
Wireless, Visio, SDLC, Professional Services, PMO, Requirements Analysis, Telecommunications, IT Service Management, Integration, Business Analysis, Process Improvement, PMP, Business Intelligence, Call Centers, Vendor Management, Sales
Education
Florida State University - College of Business 1985 — 1989
BS, Marketing
Verizon Wireless September 2011 - Present
Verizon Wireless July 2000 - September 2011
Skills
Needs Analysis, Soft Skills, Instructional Design, Coaching, Leadership Development, Hiring, Consultative Selling, Customer Experience, Training Delivery, Performance Management, Organizational..., Performance Improvement, Wireless, Curriculum Development, Team Building, Solution Selling, Vendor Relations, Public Speaking, Team Management, Strategic Planning, Negotiation, Performance Consulting, Call Centers, Customer Retention, E-Learning, Training, Selling, Instructor-led Training, Sales
Education
Florida State University 1974 — 1975
MS, Communications
Transylvania University
Bachelor's degree, Communication and Media Studies
Aramark Uniform Services May 2003 - Present
Liggett Vector Brands September 2001 - October 2002
Verizon Wireless June 1999 - June 2001
PageNet August 1992 - June 1999
Education
Florida State University - College of Business 1989 — 1991
Bachelors, Accounting
Bachelors
Spectrum Business November 2012 - Present
Spectrum Business February 2012 - November 2012
Charter Communications June 2011 - February 2012
Charter Communications August 2010 - June 2011
AT&T April 2009 - March 2010
Verizon Wireless October 2000 - November 2008
Skills
Management, Customer Service, Call Centers, Training, Troubleshooting, Sales, Customer Experience, Sales Operations, Customer Satisfaction, Account Management, Customer Retention, Technical Support, Microsoft Office, Networking, Project Management, Salesforce.com, Wireless, Negotiation, Program Management, Employee Training, BMC Remedy, Outlook, Time Management, Coaching
Education
Fontbonne University 2015 — 2017
Master of Management, Project Management
Fontbonne University 2012 — 2014
B.S, Corporate Communications
St. Louis Community College 1992 — 1994
Associate, General Studies
EFC Systems, Inc. April 2014 - Present
Mattress Firm July 2012 - April 2014
Verizon Wireless September 2011 - June 2012
Graduate Student October 2009 - April 2012
Sears Holdings Corporation/Sears AutoCenter June 2011 - August 2011
Enterprise Fleet Management October 2010 - June 2011
AT&T Wireless August 2009 - December 2010
U.S. Cellular May 2005 - July 2009
City of Chesterfield November 2008 - May 2009
Sprint 2001 - 2004
Skills
Emotional Intelligence, Database Administration, Purchasing, Contract Management, Budgets, Project Planning, Contract Negotiation, Pricing, Event Planning, Leadership, Leadership Development, Problem Solving, Public Speaking, Social Networking, Time Management, Training, Coaching, Program Management, Social Media, Account Management, Networking, Microsoft Word
Education
Fontbonne University 2009 — 2013
MSCM, Supply Chain Management
Fontbonne University 2009 — 2011
MBA, Business Administration
Southeast Missouri State University 2007 — 2009
Bachelor Of Science, Industrial Technology (Concentration in Construction Management)
St. Louis Community College 2004 — 2007
Associate in Applied Science, Civil Engineering Technology
St. Louis Community College 2005 — 2006
Certificate of Specialization, Computer Aided Design and Drafting
Currently seeking new opportunities September 2012 - Present
Verizon Wireless February 2009 - August 2011
Verizon Wireless February 2009 - August 2011
ALLTEL Communications March 2004 - January 2009
ALLTEL Communications April 2001 - March 2004
ALLTEL Communications September 1998 - April 2001
State of Florida June 1992 - June 1998
Skills
Data Warehousing, Unix, SDLC, SQL, PL/SQL, Informatica, Telecommunications, Visio, Unix Shell Scripting, Solaris, Requirements Analysis, COBOL, Perl Script, Business Intelligence, Business Intelligence..., Database Administration, Datata Analysis, Leadership, Technical Leadership, SAS, Microsoft Office, Microsoft SQL Server, Requirements Gathering, ETL, Databases, Software Development, Data Analysis, Data Modeling, Business Objects, Quality Assurance, Integration, Database Design, Testing, Enterprise Architecture, Oracle, Systems Analysis, Visual Basic, Disaster Recovery, Business Analysis, Software Documentation, SharePoint, Data Migration, Solution Architecture, SOA, Perl
Education
University of Phoenix 2007 — 2011
Doctoral Candidate: Management in Organizational Leadership : Information Systems Technology, Organizational Leadership; Information Systems Technology
University of Phoenix 2004 — 2006
MS, Computer Information Systems
Florida State University 1979 — 1981
BS, Biology
Happy Daycare August 2010 - Present
Verizon Wireless March 2007 - August 2010
ADT Security Services March 2006 - December 2006
Wal-Mart May 2005 - December 2005
Target May 2003 - August 2003
Library of Congress January 1998 - January 2002
Education
Eastern SHS 1997 — 1999
Florida State University
BS, Human Sciences; Merchandising
Verizon Wireless 2012 - Present
Verizon Wireless July 2007 - July 2012
Verizon Business December 2005 - July 2007
AT&T October 2001 - November 2005
Skills
Wireless, M2M, Solution Selling, Account Management, Direct Sales, Telecommunications, Selling Skills, Selling, Sales Operations, Leadership, New Business Development, Sales, Management, Managed Services, Co-location, Customer Retention, Mobile Devices, Sales Process, Strategic Partnerships, Unified Communications, Cold Calling, VoIP, Negotiation, CRM, Cellular Communications, Salesforce.com, B2B, Channel Partners, Call Centers, MPLS, Mobile Technology, Customer Experience, Sales Presentations, Broadband, 4G, Telephony, SaaS, Product Management, Mobile Communications, Networking, Product Marketing, Cloud Computing, IP, SIP
Education
Florida State University
Bachelor of Science (B.S.), Mass Communication
Verizon Wireless September 2008 - Present
Verizon Wireless June 2006 - September 2008
Verizon Wireless September 2003 - June 2006
Skills
Sales Operations, Customer Retention, Call Center, Call Centers, Wireless, Customer Service, Training Delivery, Solution Selling, Direct Sales, Customer Satisfaction, Sales Process, Customer Experience, Sales, Training, Telecommunications
Education
Fontbonne University 2003 — 2005
MBA, Business Management
University of Missouri-Saint Louis 1994 — 1998
BSW, Social Work/Public Health
Verizon Wireless April 2015 - Present
Verizon August 2013 - April 2015
Verizon June 2011 - August 2013
Verizon July 2010 - May 2011
FedEx Ground January 2007 - June 2010
Skills
Windows Server 2008, Windows Server 2003, IBM License Metric Tool, SQL 2012 Training, Microsoft System Center..., Systems Analysis, Verizon LEAD Program..., VMware ESX, BMC Performance..., IBM Tivoli, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, C++, Photoshop, Social Media, Teamwork, Public Speaking, Customer Service, Research, IT Strategy, IT Management, IT Operations, ITIL
Education
Florida State University 2005 — 2010
Bachelor of Science (B.S.), Mechanical Engineering
Verizon Wireless 1987 - Present
Skills
Customer Retention, Call Centers, Customer Experience, Leadership, Troubleshooting, Project Management, Wireless, Customer Satisfaction, VoIP, Cellular Communications, Telecommunications, Team Building, Strategic Planning, Mobile Devices, Direct Sales
Education
Florida State University
BS, Business Management
Verizon Wireless January 2013 - Present
Skills
Sales, Management, Customer Service, Microsoft Office, Microsoft Word, Marketing, Project Management, Strategic Planning
Education
Florida State University - College of Business 2006 — 2010
Business Management
Verizon Wireless April 2011 - Present
Verizon Wireless April 2005 - Present
Verizon Wireless September 2000 - Present
Verizon Wireless November 2007 - April 2011
Verizon Wireless May 2002 - April 2005
Skills
Customer Experience, Customer Service, Telecommunications, Wireless, Cellular Communications, Customer Satisfaction, CDMA, 4G, Customer Retention, Troubleshooting, T1, LTE
Education
Florida State University 1986 — 1989
Bachelor of Science (B.S.), Political Science and Government
University of Phoenix
Master's degree, Business Administration and Management, General
University of Phoenix
Master's Certificate, Human Resources Management and Services
Verizon Enterprise Solutions Group May 2012 - Present
Verizon Wireless May 2011 - May 2012
Penn Dutch Food Center October 2005 - August 2006
Skills
Java, Oracle PL/SQL..., Ext JS, Software Development, Computer Security, Eclipse, IntelliJ IDEA, C++, Web Services, Systems Engineering, Servlets, System Testing, C Programming Language, Java Swing, Multithreaded...
Education
Georgia Institute of Technology 2010 — 2012
Master of Science, Computer Science; Information Security/Systems
Florida State University
Bachelor of Science, Computer Science
Crabapple Academy May 2011 - Present
Verizon Wireless August 2000 - May 2011
Skills
Classroom Management, Lesson Planning, Differentiated..., Literacy, Classroom, K-12, Educational Leadership, Teacher Training, Tutoring, Special Education, Coaching, Instructional Technology, Employee Training, Supervisory Skills, Inventory Control, Supply Ordering, Cash Management
Education
University of Phoenix 2011 — 2012
Florida State University 1995 — 1998
Verizon Wireless August 2012 - April 2014
Skills
Customer Retention, Customer Service
Education
Florida State University 2010 — 2012
Bachelor of Arts (B.A.), History, 3.63
Miami Dade College 2008 — 2010
Associate of Arts (A.A.), History, 3.7
MERS / Goodwill March 2008 - Present
Verizon Wireless August 2000 - June 2007
Skills
Customer Service, Cold Calling, Strategic Planning, Budgets, Fundraising, Diversity Training, Workforce Development, Non-profits, Marketing, Event Planning, Customer Satisfaction, New Business Development, Human Resources, Employee Relations, Team Leadership, Microsoft Office
Education
Fontbonne University 2010 — 2011
Master's, Business Administration
SolarCity April 2013 - Present
ACO Polymer Products, Inc. July 2008 - April 2013
Ameriquest Capital Group February 2005 - June 2008
Verizon Wireless February 2000 - February 2005
Skills
Bilingual, Sales Management, Goal Development, Account Management, Consultation, Business Travel, Sales Support, Incentive Programs, Goal Oriented, Building Materials, Customer Retention, Market Analysis
Education
University of Phoenix 2010 — 2014
Associate of Arts (AA), Business Administration and Management, General
Folsom Lake College 2000 — 2002
AlphaSOC December 2014 - Present
Verizon Wireless December 2010 - October 2014
Collier Communities 2008 - 2010
Education
Florida State University 2007 — 2010
Bachelor's Degree, Sport and Fitness Administration/Management
Debonair Bandit March 2012 - Present
Verizon Wireless August 2007 - January 2009
Jamba Juice August 2004 - May 2006
Longs drugs store February 2000 - October 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, C++, Editing, C, Java, QuickBooks, Graphic Design, Industrial Sewing, Sewing, Product Design, Craft, Web Design, Photography, Adobe Creative Suite
Education
Sierra College 2009 — 2011
Accounting and Business/Management
Folsom Lake College 2007 — 2008
Murrieta valley high school 2000 — 2004
Diploma
Verizon Wireless November 2010 - Present
Skills
Customer Service, Cold Calling, Direct Sales, Customer Retention, Account Management, Sales Operations, Sales Process, Salesforce.com, Sales, Solution Selling, Selling, Sales Management, Sales Presentations, B2B, Customer Satisfaction, Outside Sales, Wireless, Sales Force Development, Telecommunications, Customer Experience
Education
Florida State University 2004 — 2010
Bachelor of Science (B.S.), International Relations and Affairs
Verizon Wireless 2006 - 2012
Executive Conference Center at Americas Center August 1997 - December 2006
Education
Fontbonne University 2005 — 2006
Master of Arts (M.A.), Business Administration and Management, General
Maryville University of Saint Louis 1985 — 1989
Bachelor of Arts (B.A.), Business/Corporate Communications
Verizon Wireless January 2014 - Present
Florida State Universiy August 2013 - January 2014
Florida State University May 2013 - August 2013
Skills
Social Media, PowerPoint, Microsoft Office, Public Speaking, Social Networking, Social Media Marketing, Microsoft Excel, Marketing, Marketing Research, Marketing Strategy, Sales Management, Sales, Graphic Design, Advertising, Financial Accounting, Finance, Statistical Data...
Education
Florida State University 2009 — 2013
Bachelor of Science (BS), Business - Professional Sales
Verizon Wireless December 2002 - Present
Education
University of Phoenix 2010 — 2011
Accounting
Florida State University 1993 — 1995
SunTrust Bank February 2014 - Present
Verizon Wireless January 2010 - August 2013
Verizon Wireless 2010 - 2013
Skills
Sales Management, Sales, Retail Marketing, Retail Sales, Management
Education
Florida State University 2002 — 2005
Bachelor of Science (B.S.), Emergency Management
Tallahassee Community College 2001 — 2002
Associate of Arts (AA)
Verizon Wireless January 2014 - Present
Education
Florida State University 2008 — 2012
Bachelor’s Degree, English Literature (British and Commonwealth)