Verizon Wireless (Formerly Alltel)
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Verizon Wireless (Formerly Alltel) Employees
Apple September 2015 - Present
Apple January 2011 - September 2015
JP Morgan Chase January 2010 - January 2011
Verizon Wireless (formerly Alltel) January 2009 - January 2010
Alltel Wireless September 2008 - January 2009
Alltel Wireless March 2008 - September 2008
Alltel Wireless February 2007 - March 2008
Alltel Wireless December 2004 - February 2007
Alltel Wireless November 2003 - December 2004
Skills
Customer Experience, Call Center, Pricing, Leadership, Management, Call Centers, Team Management, Cross-functional Team..., Customer Retention, Customer Satisfaction, Project Management, Training, Team Leadership, Coaching, Quality Assurance, Customer Service, Analysis
Education
Missouri State University
Broadcast Journalism
University of Phoenix
Business Management
Speaking Practically August 2007 - Present
Georgia Chapter of the National Speakers Association August 2014 - Present
American Management Association October 2011 - Present
Ambassador Connections October 2010 - July 2014
National Speakers Association, Georgia Chapter August 2011 - July 2012
Greater Atlanta ASTD January 2011 - December 2011
Kennesaw State University August 2010 - December 2010
Greater Atlanta ASTD January 2010 - December 2010
Greater Atlanta ASTD September 2007 - December 2009
Verizon Wireless (formerly Alltel) November 2006 - August 2009
Skills
Teaching, Coaching, Public Speaking, Conferences, Information Technology, Small Business, Management, Sales, Leadership Development, Consulting, E-Learning, Training, Instructional Design, Strategic Partnerships, Workshop Facilitation, Organizational..., Social Networking, Team Building, Recruiting, Social Media, Program Management, Interviews, Executive Coaching, Instructor-led Training, Talent Management, Employee Training, Strategy, Human Resources, Process Improvement, Entrepreneurship, Presentation Coaching, Career Development, Leadership, Training Delivery, Management Consulting, Events, Change Management, Networking, Time Management, Performance Management, Staff Development, Strategic Planning, Project Management, Marketing, Performance Improvement, Organizational..., Nonprofits, Personal Development, Executive Management, Conflict Resolution
Education
Naval Postgraduate School 1991 — 1993
Masters, Management
Iowa State University 1981 — 1985
BA, Sociology
Jefferson Community High School 1979 — 1981
Ft. Meade High School 1977 — 1979
Frontier Communications June 2014 - April 2015
Target January 2014 - June 2014
Target August 2013 - January 2014
Target January 2013 - August 2013
Time Warner Cable Business Class November 2011 - June 2012
Verizon Wireless (formerly Alltel) June 2008 - May 2009
Sprint Nextel Corporation March 2007 - June 2008
Cary Chamber of Commerce July 2004 - March 2007
Time Warner Telecom February 2005 - April 2006
Cingular Wireless May 2004 - February 2005
Skills
B2B, Consultative Selling, Salesforce.com, Solution Selling, Telecommunications, Wireless, Lead Generation, Customer Relations, Sales Process, Microsoft Office, Forecasting, Selling, Customer Service, Customer Satisfaction, Direct Sales, Sales Management, Account Management, Sales, CRM, Cold Calling, Enterprise Software, Management, Marketing, Leadership, Sales Operations, Networking, Team Leadership
Education
Rochester Institute of Technology 1990 — 1990
Certificate, Business Management
Baylor Scott & White Health January 2015 - Present
Hewlett-Packard July 2009 - September 2014
Verizon Wireless (formerly Alltel) October 2005 - September 2009
Alltel Wireless July 2003 - October 2005
Skills
Account Management, Product Marketing, Customer Satisfaction, Sales Operations, Vendor Management, Customer Service, Strategic Planning, Management, CRM, Leadership, Telecommunications, Supply Chain, Project Management, Supply Chain Management, Process Optimization, Product Management, Call Center, Call Centers, Team Building, Procurement, Wireless, Cross-functional Team..., Negotiation, Solution Selling, Customer Relations, Vendor Relations, Sales
Education
University of Phoenix 2006 — 2008
Master, Business Administration
Henderson State University 1995 — 2000
Bachelor, Business Administration
Arkansas Treasurer of State February 2015 - Present
DISYS August 2012 - February 2015
Alltel November 2007 - October 2011
Verizon Wireless (formerly Alltel) December 1994 - October 2011
Alltel March 2005 - November 2007
Alltel August 2002 - March 2005
Skills
Telecommunications, Call Center, Wireless, Customer Lifecycle..., Project Management, Business Analysis, Process Improvement, Vendor Management, Customer Experience, Cross-functional Team..., Customer Retention, Product Management, Testing, Software Documentation, Analysis, Call Centers
Education
Webster University 2003 — 2005
Masters, Business Administration
Austin Peay State University 1985 — 1988
Bachelor of Science, Computer Science & Information Systems
McClatchy Interactive February 2013 - Present
Verizon Wireless April 2010 - October 2012
Verizon Wireless (formerly Alltel) February 2008 - April 2010
Alltel (now Verizon Wireless) August 2003 - February 2008
Adelphia Business Systems December 2001 - April 2003
Adelphia Communications Corporation December 2001 - April 2003
Quaestus August 2000 - December 2001
Cumulus Media August 1999 - August 2000
360 Communications August 1995 - August 1999
Fermi National Accelerator Lab August 1990 - August 1995
Skills
Unix, Networking, Network Hardware, Testing, Solaris, Network Engineering, Network Design, Perl, Switches, IP, Wireless Networking, DNS, Network Architecture, Routing, TCP/IP, Network Security, Computer Network..., System Administration, Technical Support, Cisco Technologies, Data Center, Cluster, WAN, Ethernet, Linux, Security, Cloud Computing, Firewalls, Project Planning, Disaster Recovery, Troubleshooting, Cisco Routers, Project Management, Integration, Unix Shell Scripting, Servers, Problem Solving, Routers, Wireless, Telecommunications
Education
Milwaukee School of Engineering 1983 — 1988
BS CS&E
Verizon Wireless June 2013 - Present
Verizon Wireless June 2009 - May 2013
Verizon Wireless May 2009 - 2013
Alltel January 2008 - May 2009
Verizon Wireless (formerly Alltel) January 2008 - May 2009
Alltel 2006 - 2008
Siemens 1995 - 2002
Siemens 1995 - 1998
Jollibee Foods Corporation 1995 - 1995
Skills
Cellular Communications, Telecommunications, SAP R/3, Budgets, Analysis, Vendor Management, Networking, Business Analysis, Management, Integration, Program Management, Team Leadership, Cross-functional Team..., Process Improvement, Product Management, Project Management, Wireless, SDLC
Education
Asian Institute of Management 1997 — 1997
BMP, Management
De La Salle University 1986 — 1990
Bachelor of Science (BS), Computer Science
Verizon Wireless (formerly Alltel, formerly 360°) August 1996 - Present
Verizon Wireless (formerly Alltel, formerly 360°) March 2014 - August 2014
Verizon Wireless (formerly Alltel, formerly 360°) February 2009 - March 2014
Verizon Wireless (Formerly Alltel) March 2004 - February 2009
Alltel Wireless August 2000 - March 2004
Alltel Wireless August 1996 - August 2000
Skills
Leadership, Customer Service, Training, Human Resources, Retail, Management, Sales, Operations Management, Wireless, Time Management, Sales Management, Customer Satisfaction
Education
Florida State University 1996 — 1998
Bachelors of Science, Family and Child Sciences
Tallahassee Community College 1993 — 1995
Associates of Arts
DIRECTV November 2011 - Present
Verizon Wireless (Formerly Alltel) 2003 - October 2011
Qwest/USWEST 1998 - 2003
Skills
Customer Retention, Coaching, Customer Service, Customer Experience, Telecommunications, Wireless, Training, Microsoft Office, Team Building, Team Leadership, Public Speaking, Employee Training, Leadership Development, Interviews, Vendor Management, Process Improvement, Call Centers, Customer Satisfaction, Outlook, Leadership, Sales, Troubleshooting, Technical Support
Education
University of Alabama
BS, Physical Education and Recreation Administration
Associa Kramer-Triad Management Group, LLC April 2010 - Present
University of Michigan Health System March 2014 - December 2014
Verizon Wireless (formerly Alltel) May 2005 - March 2010
DiSalle Real Estate Company September 2002 - April 2005
Skills
Training, Management, Microsoft Office, Strategic Planning, Customer Service, Team Building, Public Speaking, Team Leadership, Patient Care, Echocardiography, BLS, PowerPoint, Leadership Development, Advertising, Sales, Customer Satisfaction, Leadership, Call Centers, Outlook, Account Management, Coaching
Education
Jackson College 2012 — 2014
Associate's Degree, Cardiac Sonography
University of Toledo 1999 — 2006
Bachelor's Degree, Communications/Public Relations