Verizon Wireless Messaging Services
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Verizon Wireless Messaging Services Employees
5th 3rd Bank November 2014 - Present
Time Warner Cable Business Class March 2014 - September 2014
Verizon Wireless January 2007 - February 2014
Verizon Wireless Messaging Services 2000 - 2006
Skills
Wireless, Solution Selling, Direct Sales, Telecommunications, Cold Calling, Sales Process, Account Management, Customer Retention, M2M, Sales Operations, Selling, Unified Communications, Mobile Devices, Managed Services, B2B, Cellular Communications, Strategic Partnerships, Salesforce.com, VoIP, Quotas, Mobile Technology, Customer Experience, Sales Presentations, 4G, Call Centers, Wireless Broadband, Mobile Communications, Broadband, Cloud Computing, Wireless Networking, CRM, CDMA, LTE, Team Building, Blackberry, Smartphones, Mobile Broadband, Team Leadership, 3G, Sales, Troubleshooting, Android, Qualifying Prospects, EVDO, Public Safety, iOS, Project Management, Sales Prospecting, Technology Solutions, Telephony
Education
Bowling Green State University 1995 — 1997
Padua Franciscan High School 1991 — 1995
The Estuary August 2009 - Present
Milestones at Onsite July 2014 - February 2015
Jenny Emerson, LMT December 2006 - September 2009
The Estuary January 2009 - August 2009
Relache Spa Gaylord Opryland Hotel 2005 - 2007
United Methodist Publishing House 2001 - 2005
Verizon Wireless Messaging Services 1999 - 2001
AirTouch Paging 1996 - 1999
Skills
Psychotherapy, Therapeutic Massage, Public Speaking, Pain Management, Training, Family Therapy, Customer Service, Mindfulness, Therapists, Sales, Craniosacral Therapy, Treatment, Self-esteem, Nonprofits, Community Outreach, Personal Development
Education
Trevecca Nazarene University 2006 — 2009
MFT, Marriage & Family Therapy
Cumberland Institute of Holistic Therapies 2001 — 2004
Certification, Massage Therapy
Union University 1990 — 1994
Bachelor of Science (B.S.), Sociology with a Social Work Emphasis
Caliber Home Loans February 2015 - Present
Blue Edge RPO July 2013 - February 2015
T-Mobile July 2011 - 2013
Grande Communications Networks LLC June 2010 - July 2011
Verizon Wireless Messaging Services January 1997 - January 2002
Skills
Cold Calling, Sales Management, Solution Selling, Negotiation, Customer Service, Marketing, Account Management, Forecasting, Sales Operations, Merchandising, Sourcing, Management, New Business Development, Strategy, Leadership, Sales, Direct Sales
Education
Northwood University
Bachelor, Business Administration and Marketing
American Messaging October 2001 - Present
AMERICAN MESSAGING SERVICES October 2001 - Present
Verizon Wireless Messaging Services October 2001 - June 2006
SOUTHERN COUNTIES OIL COMPANY March 2001 - October 2001
T-NETIX, INC June 1998 - March 2001
PS TRADING, INC January 1997 - June 1998
Education
Northwood University 2005 — 2011
BBA, Business
Avero February 2014 - Present
Avero August 2011 - January 2014
Compucom, Inc. January 2010 - July 2011
35 Conferette (formerly NX35) October 2008 - March 2011
Technisource July 2008 - November 2009
Meador Nursery July 2006 - July 2008
Verizon Wireless Messaging Services September 2001 - July 2006
Boys and Girls Clubs January 1995 - September 2001
Skills
Blackberry Enterprise..., Customer Service, Bomgar, POS, Blackberry, XP, VPN, Troubleshooting, Call Centers, Databases, Windows 7, Microsoft Office, Switches, Active Directory, A+ Certified, Networking, Hardware, Technical Support, Quality Assurance, Computer Hardware, Telecommunications, BMC Remedy, Windows Server
Education
University of Phoenix 2005 — 2008
Bachelors of Science, Information Technology
A+ Certified
Microsoft
MOS Certified
Microsoft
Contact Center Manager relocated to Chicago area seeking new opportunity October 2014 - Present
Xerox Business Services March 2012 - April 2014
Permanent General Assurance Company December 2010 - February 2012
Krispy Kreme December 2008 - April 2010
ACS (now Xerox) March 2008 - November 2008
BJ Services (Oilfield Services) February 2006 - March 2008
Independent Call Center Consultant November 2004 - February 2006
STARTEK July 2002 - November 2004
Verizon Wireless Messaging Services July 2000 - November 2001
APAC February 1998 - June 2000
Skills
Management, Leadership, Contact Centers, P&L Management, Training, Workforce Management, Strategic Planning, Quality Assurance, Forecasting, CRM, Forcasting, Inbound Marketing, Outbound Marketing, Technical Services, Staff Development, Workforce Planning, Compensation Strategies, Performance Benchmarking, Facilities Management, Growth Strategies, Client Relations, Vendor Management, Mobile Communications, Outsourcing Management, Interviewing Skills, Tactical Planning, Customer Retention, Vendor Managem, Vendor Relationship..., Call Centers, Customer Satisfaction, Process Improvement, Strategy
Education
Mount Mercy University
Bachelor’s Degree, Business Administration Marketing Business Management, 3.8
J. F. Kennedy H.S.
RE/MAX Unlimited, Inc March 2013 - Present
Short Sale Shop, LLC December 2012 - Present
Meybohm Realtors March 2010 - March 2013
RE/MAX Unlimited, Inc 2003 - 2008
Coldwell Banker Residential Brokerage - Realtor January 2000 - 2003
Verizon Wireless Messaging Services January 1992 - March 2000
Skills
Sellers, Buyer Representation, Listings, First Time Home Buyers, New Home Sales, Short Sales, Foreclosures, Sales, Single Family Homes, Relocation, ABR, New Homes, Buyers, REO, Referrals, Move Up Buyers, Investment Properties, SFR, National Association of..., Residential Homes, HUD, Real Property, Relocation Buyers, Seller Representation, Luxury, Real Estate Transactions, Condos, Townhomes, Real Estate, Investors
Education
Georgia Institute of Real Estate 2000 — 2000
Real Estate license
University of Alabama 1987 — 1991
BS, Marketing
Verizon Enterprise Solutions July 2014 - Present
Verizon Enterprise Solutions April 2014 - June 2014
Verizon Wireless April 2013 - March 2014
Verizon Wireless February 2010 - April 2012
Verizon Wireless June 2007 - June 2010
Verizon Wireless June 2004 - June 2007
Verizon Wireless Messaging Services April 2001 - June 2004
Verizon Wireless Messagin Services August 2000 - April 2001
AirTouch Paging August 1998 - August 2000
Bank of America July 1997 - August 1998
Skills
Call Center, Forecasting, Budgeting, Scheduling, Hiring, Quality Assurance, Messaging, Customer Satisfaction, Customer Experience, Customer Relations, Team Building, Customer Retention, Workforce Management, Customer Service, Telecommunications, Operations Management, Strategic Planning, Mentoring, Coaching, Team Leadership, Sales Support, Team Management, Excel, Microsoft Office, Employee Relations, Business Planning, Metrics, Customer Focus, Staff Development, Process Improvement, Performance Management, Leadership Development, Employee Engagement, Supervisory Skills, Troubleshooting, Customer Loyalty, Business Management, Wireless, People Management, Business Process..., Administration, Business Strategy, Process Scheduler, Management, Recruiting, Account Management, Call Centers, Sales Operations, Sales, Training
Education
California State University-Hayward 1994 — 1996
BA, Spanish
Cal State Hayward (Cal State East Bay) 1992 — 1995
Bachelor's degree, Spanish Language and Literature
Verizon November 2012 - October 2014
Verizon Vodafone Enterprise Services May 2011 - November 2012
Verizon Wireless September 2002 - May 2011
AT&T 2001 - 2002
AirTouch Paging February 2001 - October 2001
Verizon Wireless Messaging Services May 2000 - February 2001
Verizon Wireless Messaging Services June 1999 - May 2000
Verizon Wireless Messaging Services December 1988 - May 1999
Skills
Wireless, Solution Selling, Telecommunications, Direct Sales, M2M, Mobile Devices, Product Management, Unified Communications, B2B, Customer Retention, Product Marketing, Customer Experience, Sales, Leadership, Cross-functional Team..., Cold Calling, Sales Operations, Managed Services, Selling, Account Management, VoIP, Call Centers, Vendor Management, Sales Process, Customer Satisfaction, Strategic Partnerships, SaaS, Cloud Computing, Salesforce.com, Professional Services, Channel Partners, Sales Management, Management, Leadership Development, Business Analytics, Social Selling, Digital Media
Education
Robert Morris University 1984 — 1986
BSBA, Business Administration
Scotia Glenville High School
Petersen, Flynn & Dinsmore July 2003 - Present
Verizon Wireless Messaging Services 1999 - 2001
Education
Purdue University 1994 — 1998
Bachelor of Science, Industrial Management
Verizon Wireless June 2011 - November 2012
Verizon Wireless July 2001 - March 2007
Verizon Wireless Messaging Services April 2000 - July 2001
Education
University of Phoenix 2002 — 2004
BS, Information Technology
Verizon Wireless August 2015 - Present
Verizon Wireless July 2013 - August 2015
Verizon Wireless May 2011 - July 2013
Verizon Wireless September 2007 - June 2011
American Messaging June 2006 - August 2007
Verizon Wireless Messaging Services July 2004 - May 2006
USA Mobility (Formerly Weblink Wireless & Metrocall) 1999 - 2004
Micrografx 1992 - 1998
Skills
M2M, Solution Selling, Direct Sales, Customer Retention, Customer Satisfaction, Telecommunications, Mobile Communications, Wireless, Quotas, Sales Process, Sales, Strategic Partnerships, Account Management, Sales Management, B2B, Cellular Communications, Mobile Devices, Management, Forecasting, Sales Operations, Cold Calling, Training, Team Management
Education
Dallas Baptist University 2009 — 2013
Bachelor of Science (B.S.), Interdisciplinary Studies: Business & Commercial Art
Technology Recruitment, LLC 2008 - Present
Skyhawk Telecom 2006 - 2008
North-Cal Appraisal Group 2002 - 2006
United States Army Reserve 1988 - 2004
MetroPCS, Inc 2001 - 2002
Verizon Wireless Messaging Services 2000 - 2001
Tab products 1999 - 2000
Komag Inc 1992 - 1999
Education
San Jose State University
Aerospace Engineering
West Valley College
General Engineering, Physics
Flagstar Bank December 2010 - January 2015
CitiMortgage, Inc June 2003 - August 2008
Mesaba Airlines April 2002 - June 2003
Verizon Wireless Messaging Services May 1996 - February 2001
DELTA International, Inc September 1989 - December 1995
Independence One Mortgage Corporation December 1986 - May 1989
First Federal Savings of Austin July 1985 - November 1986
Talman Home Mortgage Corporation March 1984 - July 1985
The Lomas and Nettleton Company January 1983 - March 1984
Advance Mortgage Corporation September 1976 - December 1982
Skills
Mortgage, Team Building, Customer Relations, Marketing, Account Management, Process Improvement, Banking, Mortgage Lending, Product Development, Accounting, Analysis, CRM, Sales Operations, Credit, Customer Service, Telecommunications, Leadership, Financial Analysis, Finance, Financial Services, Customer Satisfaction, Customer Retention, Sales, Team Leadership, Loans, Cash Management, Negotiation, Inventory Management, Management
Education
Wayne State University 1970 — 1974
BS - Business Administration, Finance/Accounting/General Management
Henry Ford Community College 1967 — 1970
Associate in Commerce, Business Administration
Divine Child High School
Kaiser Permanente September 2009 - Present
Kaiser Permanente November 2006 - September 2009
Alcon Laboratories, Inc. 2006 - 2006
DAL Global Services 2004 - 2005
Verizon Wireless Messaging Services April 1994 - September 2001
Skills
Process Improvement, Six Sigma, Project Management, Leadership, Visio, Budgets, Management, Vendor Management, Risk Management, Human Resources, Business Analysis, Microsoft Excel, Quality Assurance, Software Documentation, Team Building
Education
Tarrant County College 2008 — 2011
AAS, Health Information Technology