Verizon Wireless/Alltel
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Verizon Wireless/Alltel Employees
Verizon Wireless October 2010 - Present
Verizon Wireless February 2009 - October 2010
Verizon Wireless/Alltel August 2003 - February 2009
Skills
Coaching, Leadership, Training, Public Speaking, Quality Assurance, Teamwork, Call Centers, Instructional Design, Performance Management, Customer Service, Customer Experience, Customer Satisfaction, Management, Process Improvement
Education
Strayer University 2014 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Norfolk State University 1994 — 1997
Accounting
Lake Taylor High School 1989 — 1993
Norfolk Technical Vocational Center 1992 — 1992
Assurant August 2014 - Present
NetEffects August 2013 - October 2013
State Farm Bloomington, Il/Remote February 2012 - October 2012
Verizon Wireless January 2009 - December 2011
Verizon Wireless/Alltel October 2003 - December 2011
Verizon Wireless February 1997 - December 2011
Alltel Wireless 1997 - 2009
Alltel Corporation January 1999 - January 2003
Alltel Wireless 1997 - 2002
Alltel Communication January 1998 - January 1999
Skills
Troubleshooting, Wireless, Call Center, Telecommunications, Cellular Communications, Vendor Management, Cisco Technologies, Call Centers, VoIP, Visio
Education
Southeast College of Technology 1999 — 2001
Associate; CIS, Computer Information Systems
University of Arkansas at Little Rock 1999 — 2001
Associates, CIS
Coldwell Banker RPM October 2011 - January 2013
McKimmey Associates Realtors September 2009 - October 2011
Verizon Wireless/Alltel February 2005 - May 2010
Movie Gallery Corporation October 2003 - February 2005
Skills
Real Estate, Residential Homes, Condos, New Home Sales, Buyer Representation, Sellers, Relocation, Selling, Investors, Commercial Real Estate, Sales, Customer Service, Short Sales, Resellers, Property Management, Single Family Homes, Property, Negotiation, Luxury, Buyers, Management, First Time Home Buyers, Advertising, Apartments, Construction, Contract Negotiation, Customer Satisfaction, Marketing, Process Scheduler, Referrals, Time Management, Training, Outlook, FHA, Foreclosures, Home Staging, Investment Properties, Leases, Listings, Mortgage Lending, REO, Real Estate Development, Real Estate License, Residential Mortgages, Rentals, Real Estate Transactions, Retail, Seniors, Small Business, Notary Public
Education
University of Arkansas at Little Rock 2013 — 2018
Music, Music Education and Conducting
2009-2009 National School of Real Estate 2009 — 2009
University of Arkansas at Little Rock 1999 — 2000
none, Architecture/Construction Management
2003-2004 Art Institute of Pittsburgh Online
Interior Design
Verizon Wireless June 2011 - Present
Verizon Wireless June 2009 - June 2011
Verizon Wireless/Alltel June 2008 - June 2009
Verizon Wireless/Alltel November 2004 - June 2008
Verizon Wireless/Alltel March 2003 - November 2004
Skills
CRM, Wireless, Sales, Customer Satisfaction, Sales Management, Management, Leadership, M2M, Direct Sales, Telecommunications, Customer Retention, Solution Selling, Cellular Communications, Sales Operations, Cold Calling
Education
Edison Community College
Business
Verizon Wireless November 2012 - Present
Verizon Wireless/Alltel July 2003 - October 2012
The National System January 2002 - April 2003
Momentum Worldwide April 1997 - September 2001
Anheuser-Busch September 1993 - February 1997
Skills
Disaster Recovery, VMware, Servers, Storage Area Networks, SAN, Solaris
Education
St. Louis Community College 1993 — 1995
IT
South Central Career College
Windstream April 2015 - Present
AT&T November 2014 - April 2015
Allied Wireless Communications Corporation June 2010 - November 2014
Verizon Wireless/Alltel November 2006 - June 2010
Alltel Wireless May 2005 - November 2006
Booz Allen Hamilton May 2004 - October 2004
CherryRoad Technologies (IT Services) December 2003 - May 2004
KLCDesign August 2002 - December 2003
LexisNexis July 1999 - August 2002
Skills
User Interface Design, Process Mapping, Business Analysis, Human Performance, Leading Change, Customer Experience, Program Management, Vendor Management, Government Contracting, Business Process, Process Improvement, CRM, Business Process Mapping, Project Management, Wireless, Cross-functional Team..., Requirements Analysis, Call Centers, Integration, Telecommunications, Change Management
Education
University of Virginia
BA, Foreign Affairs
The George Washington University
MA, Human Resource Development
Pro Martial Arts 2012 - 2015
Verizon Wireless 2010 - 2011
Verizon Wireless/Alltel 2006 - 2010
Alltel Communications 2004 - 2006
Alltel Communications 2003 - 2004
Alltel Communications 2001 - 2003
Alltel Communications 2000 - 2001
Alltel Communications 1996 - 2001
Electronics Unlimited 1990 - 1996
Skills
Cross-functional Team..., Vendor Management, Forecasting, Analysis, Team Leadership, Marketing, Inventory Management, Supply Chain Management, Process Improvement, Customer Satisfaction, Wireless, Telecommunications, Strategic Planning, Project Management, Supply Chain, Access, JD Edwards, Microsoft Office, Integration, Planning, Data Mining, Problem Solving, Retail, Excel, Data Analysis, Efficiency Improvement, Efficiency Optimization, Process Engineering, Business Analysis, System Testing, Change Management, PowerPoint, Supplier Management, Procurement, Logistics, Business Reporting, User Acceptance Testing, Electronics Repair, Financial Analysis, Database Mining, Buying, MS Office Suite, Outlook, Supply Chain..., Retail Buying, Retail Systems, ERP design, Retail Sales
Education
North Carolina State University - College of Management 1988 — 1992
BA, Business Management
Millbrook Senior High 1984 — 1988
T-Mobile 2012 - 2013
Windstream Communications-Former Alltel Communications March 2011 - February 2012
Verizon Wireless/Alltel July 2009 - December 2010
Alltel Wireless August 2006 - June 2009
Alltel Wireless 2004 - 2006
Alltel Wireless 2000 - 2003
The Art Institute of Dallas 1986 - 1992
Skills
Sales Management, Direct Sales, Wireless, Solution Selling, Telecommunications, Customer Retention, Leadership, Strategy, Recruiting, Sales, Management, Account Management, New Business Development, Sales Operations, B2B, Coaching, Customer Satisfaction, Contract Negotiation, Business Development, Team Leadership, Team Building, Sales Process, Customer Experience, CRM, VoIP, Strategic Partnerships, Strategic Planning, Leadership Development, Cold Calling, Performance Management, Selling, Managed Services, Call Centers, Retail, Forecasting, Lead Generation, Cloud Computing, Marketing, Channel Partners, Data Center, Program Management, Marketing Strategy, Mobile Devices, Co-location, Cross-functional Team..., Salesforce.com, Product Marketing, P&L Management, Unified Communications, Product Management
Education
Stephens College 1982 — 1984
Marketing
Telogis September 2014 - Present
Sierra Wireless March 2014 - September 2014
Telogis May 2011 - March 2014
Football Official 2001 - 2013
Windstream Communications March 2010 - May 2011
Verizon Wireless/Alltel 2005 - March 2010
Verizon/Alltel September 2005 - February 2010
Cingular April 2002 - March 2005
Lucent Technologies June 1988 - April 2002
Skills
Referee, Wireless, Telecommunications, Product Management, Strategy, Sales Operations, Account Management, Program Management, Selling, Product Development, Sales, Customer Retention, Customer Satisfaction, Marketing, Solution Selling, VoIP, Mobile Devices, Budgets, IP, SaaS, Managed Services, Enterprise Software, Online Advertising, Professional Services
Education
University of Colorado Boulder 1992 — 1995
Masters
Villanova University 1984 — 1988
Bachelor of Science
Villanova University 1984 — 1988
BS
Emmaus High School 1980 — 1984
HS Diploma
U.S. Cellular May 2014 - Present
Airgas August 2013 - May 2014
U.S. Cellular November 2012 - August 2013
One Hour Heating & Air Conditioning March 2012 - November 2012
Cargill August 2011 - April 2012
Verizon Wireless/Alltel December 2004 - September 2010
Hunt Midwest October 2000 - October 2004
Missouri Department of Corrections September 1996 - October 2000
Skills
Customer Service, Sales Management, Retail, Inventory Management, Telecommunications, Direct Sales, Inside Sales, Procurement, Procure to Pay, Excel, Word, Microsoft Office, Outlook, Corel Draw, Coaching, Microsoft Excel, Sales, Microsoft Word, Account Management, Cold Calling, Customer Retention, Customer Satisfaction, Leadership, Management, Marketing, New Business Development, Sales Operations, Wireless, SAP, Store Management, Retail Sales, Merchandising, B2B, Procure-to-Pay, Sales Process, Selling
Education
Missouri State University 1992 — 1993
Technology
Chillicothe High School 1988 — 1992
High School Diploma, Industrial Technology/Technician
Suddenlink Communications February 2012 - June 2012
Verizon Wireless/Alltel March 2006 - April 2010
Wal Mart May 2000 - December 2005
Sitel November 1998 - December 1999
Kilgore College February 1993 - October 1998
Skills
Billing, Troubleshooting, Microsoft Office, Call Center, Data Entry, Excel, Word, Inventory Management, Problem Solving, Outlook, Customer Service, Customer Satisfaction, Promotions, Customer Relations, Scheduling, Research, Inbound, Wireless, Telephone Skills, Fax, Cash Handling, Internet Explorer, Outstanding Customer..., Call Centers
Education
East Texas Career Training Center, Inc 2010 — 2010
Certificate, Medical Insurance Specialist/Medical Biller, A
Kilgore College 1993 — 1998
certificate, Business/Commerce, General