Vertex Outsourcing
Industry: Call centre company
DescriptionVertex is a call centre operator that also offers a variety of other business process outsourcing and customer management outsourcing services. Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996. Headquarters: London, United Kingdom Founded: 1996 Key people: Gavin James - Global CEO; Andrew Jornod, CEO, Vertex North America (Utilities) Type of business: Limited company
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Vertex Outsourcing Employees
First Call Inc January 2012 - February 2012
Vertex Outsourcing November 2011 - January 2012
New Beginnings Non-Emergency Medical Services, LLC June 2011 - September 2011
Manpower of Michigan August 2010 - August 2010
Spherion Staffing Services March 2008 - May 2008
Penske Logistics/ Quality Express Transportation Inbound Center August 2006 - October 2007
Exel February 2005 - March 2006
Skills
Data Entry, Customer Relations, Customer Service, Accounts Receivable, Accounts Payable, Compliance, DOT regulations, Safety, Office Administration, Legal Research, Human Relations, Administrative Support, General Administration, Administration, Medical Terminology, Logistics
Education
Sanford Brown College 2011 — 2012
Certificate of Diploma, Medical/Clinical Assistant
Tri-State University 1998 — 2002
Bachelor of Applied Science (BASc), Criminalistics and Criminal Science
Alvarez & Marsal November 2014 - Present
Alvarez & Marsal April 2012 - November 2014
Fractech Services March 2010 - July 2010
Vertex Outsourcing October 2009 - March 2010
St. Jude Medical November 2008 - June 2009
Chemring Energetic Devices (Technical Ordnance, Inc.) July 2007 - July 2008
Thermo King March 2007 - July 2007
Cummins Corporation August 2005 - March 2007
Sarbanes Oxley, Virchow Krause and Company August 2004 - August 2005
Mitek Corporation June 2003 - August 2004
Education
Texas A&M University - Mays Business School
Master of Business Administration (M.B.A.)
University of Wisconsin-Madison
B.S, Accounting
University of Wisconsin-Madison
Masters of Accountancy
Porsche Consulting, Inc. August 2014 - Present
Beth Davis Pitt, CPA, P.C. February 2014 - July 2014
Kennesaw State University March 2010 - February 2014
Vertex Outsourcing August 2008 - February 2010
ESC Loyalty July 2005 - July 2008
Virginia Beach Health Department November 2003 - October 2004
Skills
Program Management, Fluent in Spanish and..., Advanced level in..., Ten years of customer..., Management, Microsoft Office, Training, PowerPoint, Accounting, Marketing, Spanish, Project Planning, Invoicing, Editing, Advanced level of..., QuickBooks
Education
Kennesaw State University 2008 — 2014
Bachelor, Business Administration; Accounting and Minor in Spanish
Kennesaw State University - Michael J. Coles College of Business 2008 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
University of South Carolina February 2012 - Present
MAK Solutions August 2011 - January 2012
Milestone Software Solutions April 2009 - July 2011
Vertex Outsourcing June 2008 - January 2009
Alliance Data October 2005 - June 2008
UTi Integrated Logistics 2005 - 2005
Indus International 1999 - 2004
Skills
Unix, Unix Shell Scripting, Windows, Mac OS X, Pro*C, C, PL/SQL, SQL, Visual Basic, BASIC, Oracle Discoverer, Oracle Reports, Oracle Developer 2000, Oracle Application..., TOAD, PL/SQL Developer, SQL*Plus, Crystal Reports, SqlWindows, HTML, ASP, JavaScript, VBScript, SQL Server, TCP/IP, VPN, Ethernet, Novell Netware, SecureID, Microsoft Office, BANNER, Boomi, Harvest WorkBench, NetMeeting, FTP, Citrix Metaframe, GPIB, IEEE-488, EDI
Education
University of South Carolina-Columbia 1984 — 1988
BS, Computer Science; Broadcast Journalism
The Energy Link August 2015 - Present
Vertex Outsourcing August 2012 - August 2015
Alorica December 2011 - May 2012
Floor & Decor September 2006 - July 2011
Skills
Leadership, Marketing, Management, Marketing Strategy, Negotiation, Account Management, Customer Satisfaction, Singing, PowerPoint, Inventory Management, Team Building, Process Improvement, Microsoft Office, Microsoft Excel, Team Leadership, Cross-functional Team..., Retail, Budgets, Human Resources, Martial Arts, Project Management, Operations Management, Project Planning, Call Centers, Process Scheduler, Music, Live Sound, Sales, Business Development, Advertising, Telecommunications, Customer Service, Forecasting, Purchasing, Pricing, Training, Coaching, Software Documentation, Merchandising, Sales Operations, Vendor Management, Sales Management
Education
University of Phoenix 2009 — 2013
Bachelor's Degree, BACHELOR OF SCIENCE IN BUSINESS, 3.2
Ariba June 2015 - Present
Berkley Medical Resources November 2006 - June 2015
Vertex Outsourcing April 2006 - October 2006
Smell Cleaning Services May 2003 - April 2006
Skills
Teaching, Microsoft Excel, Microsoft Office, Data Entry, Problem Solving, Software Installation, Computer Hardware, CSS, HTML, Networking, Training, Time Management, Windows 7, Social Media Marketing, Social Media, System Administration, Access, Windows, Troubleshooting, Software Documentation, Outlook, Databases, Teamwork, Customer Service, Technical Support, Visio, Team Leadership, Windows XP, SharePoint, Operating Systems, Analysis, Windows Server, Windows Vista, DHCP, Active Directory, Network Administration, Printers, Servers, Information Technology, Microsoft Word, PowerPoint
Education
Pennsylvania State University-Penn State Fayette- Eberly Campus 2012 — 2014
Associates, Information Science and Technology, 3.52
Laurel Highlands Senior Highschool 1996 — 2000
Studio1098 December 2009 - Present
EGALE Canada 2006 - 2007
Vertex Customer Management 2003 - 2004
Vertex Outsourcing 2003 - 2004
Torys LLP 1998 - 2003
ICTY 1998 - 1999
Skills
Custom Jewellery Making, Gem sourcing, Making Custom..., Making Custom Wedding..., Jewellery Repairs, Custom Jewellery Design, Jewelry Design, Engagement Rings, Jewelry, Gems, Art, Sourcing, Handmade Jewelry, Weddings, Litigation, Metalsmithing, Fashion, Venture Capital, Strategy, Start-ups, Fine Art, Diamonds, Trials, Alternative Dispute..., Licensing, Trademarks, Gifts, Corporate Governance
Education
George Brown College 2005 — 2008
Advanced Diploma, Jewellery Arts
George Brown College 2004 — 2005
Certificate, Gemmology
University of Toronto 1996 — 2002
M.A., Political Science
University of Toronto 1995 — 1998
LL.B., Law
Brandeis University 1992 — 1995
B.A., Politics and Economics
VERTEX OUTSOURCING June 2008 - December 2009
SALLIE MAE November 2006 - November 2007
BETTER BUSINESS BUREAU January 2006 - April 2006
THE COLLEGE NETWORK June 2005 - December 2005
SCOTTS LAWN SERVICE January 1999 - January 2005
BURGER KING March 1998 - December 1998
ITALIANNI’S November 1997 - March 1998
FRULLATI CAFÉ May 1996 - November 1997
Education
Indiana Institute of Technology 2010 — 2012
Associates, Bussiness Administration, 2.97 of 4.0
Verizon Wireless October 2012 - Present
AT&T November 2011 - October 2012
Manhattan Associates February 2011 - November 2011
Vertex outsourcing October 2009 - October 2010
UPS June 2007 - October 2009
Alliance Data - 7 years 2002 - 2007
Alliance Data 2002 - 2007
MAK 2002 - 2002
Rapidigm 1997 - 2002
Home account 1999 - 2000
Education
Karnatak University 1988 — 1992
Bachelor of Engineering, Computer Science
Christian high school
Cherokee Charter Academy August 2012 - Present
Vertex Outsourcing July 2008 - January 2010
Accenture May 2005 - May 2007
Zep 2000 - 2003
Skills
Financial Reporting, Financial Analysis
Education
Columbus State University 2010 — 2012
Masters-Art of Teaching, Secondary Math
Georgia State University - J. Mack Robinson College of Business
Kennesaw State University
United States Steel Corporation January 2008 - Present
Vertex Outsourcing June 2006 - January 2008
Medrad October 2005 - December 2005
Respironics October 2003 - June 2005
Sony June 2002 - October 2003
Westmoreland Mechanical Testing & Research September 1997 - September 2001
Sortech Communication Co 1995 - 1996
Skills
Testing, Microsoft SQL Server, SQL, Visual Basic, Databases, Analysis, Access, Program Management, Windows, Business Process, Management, Training, Oracle, Leadership, SAP, C#, VB.NET, Manufacturing, Automation, Human Resources
Education
Westmoreand County Community College 2006 — 2007
Certificate, Fiber Optic Technology
DeVry University 2004 — 2006
BS, Technical Management
Westmoreand County Community College 1989 — 1991
AAS, Computer Technology
Penn State University 1987 — 1987
None, Engineering
University of Pittsburgh - Joseph M. Katz Graduate School of Business
Certificate, Project Management