VPI - Voice Print International
Industry: Company
DescriptionFounded: 1994 Parent organization: NICE Systems Ltd. Subsidiary: Syntora, Inc.
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VPI - Voice Print International Employees
Amgen September 2012 - Present
VPI - Voice Print International April 2008 - September 2012
Wells Fargo July 2003 - April 2008
Skills
Call Center, Customer Service, Project Management, Salesforce.com, Business Analysis, Process Improvement, Vendor Management, Program Management, Customer Satisfaction, Telecommunications, Product Management, Workforce Management, Call Centers, Enterprise Software, Leadership, Cross-functional Team..., Project Planning, SaaS, Software Documentation, Management, Quality Assurance, Visio, Integration, Account Management, CRM, SharePoint, Data Center, Analysis, Networking, Databases, Business Process, Security, Team Leadership, Budgets, SDLC
Education
University of California, Santa Barbara 2004 — 2007
Bachelor's of Arts, Sociology
Moorpark College 2001 — 2003
n/a, General Education
VPI - Voice Print International September 2014 - Present
Compass Consulting January 2012 - September 2014
Mingle August 2011 - April 2012
Zinio May 2011 - January 2012
Cal State Channel Islands August 2010 - May 2011
Skills
Ruby on Rails, ASP.NET MVC, SQL, HTML, CSS3, RVM, jQuery Mobile, jQuery, Razor, AutoMapper, Entity Framework, C#, Ruby, Java, IoC, Basketball, Tying My Shoes, Ninject, Programming, CSS, Flash, LINQ, HTML 5, Objective-C
Education
Cal State Channel Island 2006 — 2011
Computer Science, Programming
California State University-Channel Islands 2006 — 2011
Bachelor of Science (BS), Computer Science
Troy High School
VPI - Voice Print International October 2004 - Present
VPI October 2002 - Present
Skills
SaaS, Enterprise Software, Telecommunications, Call Centers, Project Management, Professional Services, Team Management, Management
Education
Texas State University 1981 — 1985
Bachelor of Business Administration (BBA), Finance, General
Voice Print International April 2014 - Present
VPI - Voice Print International March 2014 - May 2015
Emergency CallWorks / ez911 January 2012 - January 2014
Projections Inc. January 2009 - December 2011
Baker Audio d/b/a Baker Integrated Technologies March 2000 - December 2008
Panasonic March 1997 - February 2000
Skills
VoIP, Public Safety, Sales, Account Management, Telecommunications, Management, Program Management, SIP, Solution Selling, New Business Development, Marketing, Sales Management, Product Management, Direct Sales, Training, Team Building, Strategic Planning, Managed Services, Security, Strategic Partnerships, SaaS, Salesforce.com, Sales Engineering, Contract Negotiation, Video Conferencing, Mobile Devices, Cross-functional Team..., Business Development, Networking, Wireless, Professional Services, Start-ups, Integration, Cloud Computing, Change Management, Project Management, Telephony, Sales Process, Leadership, Negotiation, Selling, Troubleshooting, Sales Presentations, Sales Operations, Enterprise Software, Team Leadership, Unified Communications, Product Development, Customer Service, CRM
Education
Southeastern Louisiana University
Sandler Sales System 2009 — 2010
Presidents Club, Presidents Club
United States Air Force
Okaloosa-Walton Community College
VPI - Voice Print International November 2014 - Present
VPI - Voice Print International May 2014 - Present
Vision Concept Technology March 2013 - May 2014
CALLCOPY March 2010 - March 2013
TechDisposal September 2008 - March 2010
Skills
Solution Selling, Salesforce.com, Account Management, Channel, Unified Communications, Direct Sales, SaaS, Enterprise Software, Sales Process, Managed Services, CRM, Sales, Sales Presentations, Call Center, Call Logging, Personality, Team Leadership, Networking, Call Centers, Telecommunications, B2B, Cisco Technologies, Cloud Computing, Telephony, VoIP, Cold Calling, Go-to-market Strategy, Wireless, New Business Development, Sales Management, Management, Channel Partners, Business Development, Professional Services, Strategic Partnerships, Contract Negotiation, Marketing, Vendor Management, Selling, Security, Data Center, Project Management, Product Management, Start-ups, Consulting, Co-location, Strategy, Product Marketing, Pre-sales, Lead Generation
Education
University of Cincinnati 1990 — 1995
Monet Software April 2012 - Present
Lets Get It Started Consulting February 2009 - Present
VPI - Voice Print International May 2009 - December 2011
Dialogic Research Corp (formerly Eicon) July 1994 - January 2009
Intel Corp June 1999 - September 2006
VTEL Corp 1991 - 1994
Tigon Corporation 1987 - 1991
Texas Instruments 1984 - 1986
Skills
C++, VoIP, TCP/IP, IP, Agile Methodologies, SIP, Telecommunications, Security, Embedded Software, Software Engineering, Embedded Systems, Object Oriented Design, C, Device Drivers, Distributed Systems, XML, Unix, Linux, ClearCase, Debugging, VxWorks, Integration, Multithreading, Wireless, System Architecture, C#, SaaS
Education
Indiana University Bloomington 1982 — 1984
M.S., Computer Science
Indiana University Bloomington 1977 — 1981
B.A., Telecommunications
AOS October 2012 - August 2014
IPcelerate, Inc. September 2008 - October 2012
VPI - Voice Print International March 2007 - September 2008
Cisco August 2005 - March 2007
Avaya 2000 - 2004
The Hesse Group 1993 - 1997
Siemens Information and Communication Networks, Inc. Formerly Rolm/ IBM 1983 - 1991
Skills
Cloud Computing, Data Center, Virtualization, Enterprise Software, Security, SharePoint, Managed Services, Strategy, Network Security, Microsoft Exchange, Unified Communications, Selling
Education
Arizona State University
Mesa Community College
Associate of Arts (A.A.), Business Administration and Management, General
VPI - Voice Print International September 2014 - Present
Perceptics LLC January 2014 - September 2014
In Motion Technology February 2012 - January 2014
Siemens Infrastructure and Cities September 2010 - February 2012
Ahura Scientific February 2008 - March 2010
Panasonic 2007 - 2008
New World Systems 2002 - 2008
Oak Park Department Of Public Safety May 1989 - May 2002
Ferris State University Department of Public Safety September 1985 - May 1989
Skills
CCTV, Wireless, Public Safety, Solution Selling, Direct Sales, Sales Process, Mobile Devices, Investigation, Biometrics, Salesforce.com, Strategic Partnerships, Government, Mobile Communications, Mobile Technology, Police, Telecommunications, Life Safety, Emergency Management, Integration, Enforcement, Sales Management, Physical Security, B2B, Start-ups, Risk Assessment, Selling, Contract Negotiation, Leadership, Sales Operations, Channel Partners, Private Investigations, Team Leadership, Account Management, CRM, Enterprise Software, Surveillance, Business Development, Sales, Competitive Analysis, New Business Development, Homeland Security, Security, Product Marketing, SaaS, Go-to-market Strategy, Product Management, VoIP, Cloud Computing, Professional Services, Cross-functional Team...
Education
Ferris State University 1985 — 1989
BS Criminal Justice, Criminal Justice
VPI - Voice Print International January 2002 - Present
Skills
Call Center, Camtasia, Online Video Production, Video Editing, iMovie, Photoshop, InDesign, Dreamweaver, Website Management, Content Marketing, Product Marketing, Microsoft Office, Social Media Marketing, Software Training, Product Demonstration, Voice Over, Public Relations Skills, Corporate Blogging, Video Blogging, Partner Management, Public Safety, YouTube, Facebook, WebEx, Webinars, Online Marketing, Marketing Communications, Marketing Strategy, Software Marketing, Email Marketing, Content Development, Writing Skills, Photo Editing, Online Training
Education
California Lutheran University
Bachelors, Communication and Business
VPI - Voice Print International October 2007 - Present
VPI (Voice Print International, Inc.) October 2007 - April 2010
World Savings January 2004 - October 2007
WellPoint December 2003 - June 2004
Skills
Management, Call Center, Salesforce.com, Marketing, Workforce Management, Event Management, Account Management, Sales, Customer Service, Process Improvement, Customer Experience, Vendor Management, Trade Shows, Budgets, Call Centers, Enterprise Software, Project Management, Solution Selling, Training, Contact Centers, CRM, Strategy, Product Management, Telecommunications, Cross-functional Team..., SaaS, Strategic Partnerships
Education
Moorpark College 2003 — 2006
AA, Business Administration
VPI - Voice Print International January 2015 - Present
VPI - Voice Print International December 2003 - December 2014
DEX 1999 - 2003
Skills
Enterprise Software, Unified Communications, Telecommunications, VoIP, Troubleshooting, Integration, SaaS, Call Centers, Cisco Technologies, Vendor Management, Product Management, Cloud Computing, Telephony, Disaster Recovery, Professional Services, Managed Services, Solution Selling
Education
University of Phoenix 1998 — 2000
Bachelor of Science in Business Information Systems
VPI - Voice Print International January 2013 - Present
VPI - Voice Print International March 2010 - Present
VPI - Voice Print International March 2008 - March 2010
Primoflor January 1998 - June 2006
Ocean Breeze 2002 - 2005
Skills
design and..., webinar presentations, IP based telecomm..., analog based recording..., TDM based call..., Discovery related to..., quality assurance in..., recreating scenarios..., visio, power point,..., return on investment..., automating manual..., presenting to end..., time management and..., illustrating abstract..., Account Management, Visio, Sales Management, Telecommunications, Quality Assurance, Strategic Planning, Program Management, SaaS, Telephony, Customer Service, CRM, Avaya, Sales, Call Centers, Integration, Marketing, VoIP, Unified Communications, Solution Selling, Project Management, Process Improvement, Management, Security, Professional Services, Salesforce.com, Product Management, Vendor Management, Strategic Partnerships, Avaya Technologies
Education
Kent State University 1972 — 1978
BA, Accounting
Tennis
VPI January 2012 - Present
VPI - Voice Print International August 2010 - June 2012
Videomax Productions November 2007 - August 2010
County of Ventura 2007 - 2009
NetworkOmni November 2003 - November 2007
GEFA 1996 - 2002
GEFA 1996 - 2002
Skills
Call Center, Call Logging, Contact Centers, VoIP, Workforce Management, Avaya, Management, Coaching, IVR, Unified Communications, Call Center Development, Telephony, ACD, Sales Management, Process Improvement, Telecommunications, Cloud Computing, Call Centers, CTI, Account Management, Solution Selling, Training, Lead Generation, Business Analysis, Customer Service, Sales, Team Leadership, Language Services, Professional Services, Customer Experience, Start-ups, CRM, SaaS, Enterprise Software, Managed Services, Vendor Management, Strategic Partnerships, Salesforce.com, Direct Sales, Sales Process, Product Management, Customer Satisfaction, Cross-functional Team..., Selling, Strategy, Partner Management, Mobile Devices, Consulting, Product Marketing, Business Intelligence
Education
Moorpark College
VPI - Voice Print International November 2010 - Present
Aflac May 2009 - May 2011
Hauser Technology Consulting March 2008 - April 2011
Dialogic June 2001 - March 2008
Cantata Technology 2006 - October 2007
Brooktrout Technology June 2001 - 2006
Intel Corporation July 1999 - September 2001
Dialogic Corporation 1996 - 1999
Compuware Corporation 1994 - 1996
Towers Perrin 1991 - 1994
Skills
Requirements Management, Telecommunications, Start-ups, Software Documentation, Management, Software Development, Testing, Enterprise Software, Analysis, SDLC, Quality Assurance, SaaS, Leadership, Software Quality..., VoIP, Process Improvement, Scrum, Project Management, Risk Management, Solution Selling, Product Development, Business Development, Budgets, Software Project..., Business Strategy, Embedded Systems, Cross-functional Team..., Call Centers, Cloud Computing, Business Analysis, Test Automation
Education
Tri-State University 1981 — 1985
Bachelor
Wheels Financial Group, dba 800LoanMart February 2015 - Present
VPI - Voice Print International May 2011 - January 2015
Guidance Software August 2009 - May 2011
21st Century Insurance August 2002 - June 2009
Deloitte & Touche Tax Technologies October 1998 - July 2002
Arthur Andersen LLP July 1997 - September 1998
Mastech January 1997 - June 1997
Tata Consultancy Services April 1994 - December 1996
Skills
Web Development, .NET, ASP.NET, C#, ASP.NET MVC, LINQ, XML, jQuery, HTML, SDLC, Information Technology
Education
Bengal Engineering and Science University, Shibpur
BS, Computer Science
Jadavpur University
MS, Computer Science
VPI - Voice Print International 2007 - Present
Nortel Networks 2006 - 2007
TEKsystems June 2005 - July 2006
SBC (Global Markets) January 2004 - June 2005
Verizon (Enterprise Solutions Group) June 2000 - January 2004
UCLA Residential Life 1996 - 1999
Skills
Solution Selling, Cisco Technologies, Enterprise Software, Call Centers, Sales, Management, Telecommunications, Channel Partners, IVR, Unified Communications, Contact Centers, Cross-functional Team..., CRM, VoIP, Strategy, SaaS, CTI, Professional Services, Cloud Computing, Process Improvement, Integration, Customer Experience, Project Management, Program Management, Telephony, Business Intelligence, Product Management, Channel Sales, Strategic Partnerships, CCNA, Salesforce.com, Sales Management, Workforce Management, Direct Sales, Account Management, Vendor Management, Leadership, Avaya
Education
University of California, Los Angeles 1995 — 2000
BS, Mechanical Engineering
VPI - Voice Print International May 2014 - Present
Skills
Sales, Software Solutions, Direct Sales, Sales Management, Multi-channel Marketing, Solution Selling, Professional Services, Enterprise Software, SaaS, Strategy, Analytics, Salesforce.com, Managed Services, Cloud Computing, Sales Process
Education
University of North Carolina at Greensboro
Bachelor of Science (BS), Business Administration, Management and Operations
DataRoket June 2009 - Present
Autonomy, an HP company September 2007 - July 2009
VPI - Voice Print International June 2006 - October 2007
Performix Technologies, an NICE Systems Company January 2005 - June 2006
SuccessFactors, an SAP Company January 2004 - September 2004
Skills
Marketing Strategy, Marketing Communications, Start-up Environment, Market Planning, Direct Marketing, Sales Management, Sales Operations, Salesforce.com, International Sales, Enterprise Risk..., Enterprise Software, Strategic Planning, Enterprise Search, Data Integration, Social Entrepreneurship, Social Media Marketing, Mobile Marketing, Mobile Technology, Business Intelligence, Intelligence Analysis, Artificial Intelligence, Security Clearance, Knowledge Management, Enterprise Content..., Talent Management, information Goverance, eDicovery, Customer Interaction, Customer Experience, Speech Technology, Strategic Partnerships, Selling, Sales Process, Business Development, Management, Leadership, B2B, Entrepreneurship, Big Data
Education
Arizona State University, W. P. Carey School of Business
BS
Retired - Public Safety Sales Rep January 2013 - Present
VPI - Voice Print International April 2011 - June 2012
VPI - Voice Print International April 2011 - June 2012
Skills
Public Safety, Computer Software, Direct Sales, Consultative Selling, Trade Shows, Telecommunications, Account Management, Negotiaiton, RFP, Marketing Strtegy, Strategic Partnerships
Education
California State University-Fullerton 1973 — 1975
B.A., Communications
California State University Los Angeles
Criminology
VPI - Voice Print International May 2014 - Present
VPI - Voice Print International June 2004 - May 2014
Aegis Communications June 2004 - May 2005
Aegis Communications December 1997 - June 2004
MIDIval Sound Design September 1991 - December 1997
ITT Technical Institute September 1990 - September 1991
Skills
Avaya, VoIP, Telephony, Network Engineering, Systems Engineering, System Deployment, Contact Centers, Workforce Management, Call Center, Troubleshooting, Telecommunications, Servers, Cisco Technologies, Operating Systems, Unified Communications, Call Centers, SaaS, Enterprise Software, Vendor Management, SIP, Switches, Technical Support, Integration, IVR, Networking, ACD, Routers, Quality Assurance, TCP/IP, CTI, Managed Services, Microsoft Exchange, Call Logging, Virtualization, IP, Professional Services, Cisco Call Manager, Network Architecture, Data Center, Cloud Computing, Routing, WAN, Infrastructure, VMware, Wireless, Windows Server, CCNA, Firewalls, Solution Selling, VPN
Education
Excelsior College 2013 — 2015
Master’s Degree, Cybersecurity, 4.0 GPA
Excelsior College 2011 — 2013
Bachelor’s Degree, Computer Information Technology
Tarrant County College 1998 — 2002
Certificates of Completion, Cisco Network Support & Network Administration
ITT Technical Institute 1989 — 1991
Associate of Applied Science, Electronics Engineering
Motlow State Community College 1984 — 1985
General Engineering Studies
VPI - Voice Print International October 2007 - Present
VPI - Voice Print International October 2007 - April 2010
World Savings January 2004 - October 2007
WellPoint December 2003 - June 2004
Education
Moorpark College 2003 — 2006
Associate's degree, Business Administration
Moorpark High School 1998 — 2002
GED, General
Advanced Sterilization Products (Johnson & Johnson) March 2012 - October 2012
Kaiser Permanente IT October 2011 - February 2012
VPI - Voice Print International March 2011 - October 2011
WellPoint April 2002 - February 2009
Group Travel Associates January 2000 - January 2002
Radisson Hotel January 1998 - January 2000
Sunquest Holidays January 1996 - January 1998
Skills
Call Center, Avaya, Workforce Management, IVR, Genesys, Vendor Relations, Customer Service, Call Routing, ACD, Call Recording, Business Analysis, Change Management, Telecommunications, Resource Management, Vendor Management, Process Improvement, SDLC, Project Planning, Software Documentation, CRM, SharePoint, Business Process..., Training, Project Portfolio..., Testing, Call Logging, Call Centers, MS Project, Enterprise Software, Contact Centers, Telephony, VoIP, Visio, Program Management, Project Management, Strategy, Cross-functional Team..., Management
Education
California Lutheran University 1992 — 1996
VPI - Voice Print International February 2012 - June 2012
Vornado Realty Trust April 2010 - September 2011
Futterman Court Services January 2008 - July 2009
Barnes & Noble College Booksellers April 2005 - October 2007
Bolton Associates April 2004 - April 2005
Fragomen, Del Rey, Bernsen & Loewy May 1998 - April 2004
Skills
Customer Relations, Budgeting, Team Building, Troubleshooting, Customer Service, Vendor Management, Microsoft Office, Word, Problem Solving, Microsoft Word, Operating Systems, Technical Support, System Administration, Customer Satisfaction, Help Desk Support, Business Analysis, Management, Project Planning, Call Centers, Budgets, Program Management, Access, Microsoft Excel, Account Management, Leadership, Windows, Telecommunications, Computer Hardware, Analysis, Team Leadership, Contract Negotiation, Negotiation, Recruiting, System Deployment, Change Management, Visio, Project Management, Outlook, Process Improvement, Inventory Management, Networking, Strategic Planning, Software Installation, Retail, Software Documentation, Coaching, Disaster Recovery, Hardware, Training, Cross-functional Team...
Education
Bradley University 1967 — 1971
B.S., Marketing
Baruch College, City University of New York (CUNY)
Masters, Management
Rapid7 June 2014 - Present
Rapid7 June 2012 - June 2014
VPI - Voice Print International March 2011 - June 2012
Verizon April 2001 - December 2010
CDI January 2001 - April 2001
Prudential Insurance December 1997 - April 2000
Sears, Roebuck and Co. April 1994 - August 1997
Skills
Call Center, Vendor Management, Workforce Management, Process Improvement, Program Management, Change Management, Customer Service, Avaya, Business Analysis, Project Management, Microsoft Office, Coaching, PeopleSoft, Soft Skills, Team Leadership, Training Delivery, Strategic Planning, Access, Contact Centers, Product Management, VoIP, Call Centers, Operating Systems, Testing, Cisco Technologies, Troubleshooting, Telecommunications
Education
California Lutheran University 2007 — 2009
N/A, Computer Information Systems
College of DuPage 1992 — 1993
General Education
PACSGenie.com February 2011 - Present
SO-CAL VALUE ADDED 1995 - Present
VPI - Voice Print International August 2008 - April 2011
Technical Research Associates, Inc January 1989 - December 2010
Skills
C#, Programming, C++, Unix, Databases, Python, Visual Basic, XML, MySQL, Algorithms, C, Windows, Linux, HTML, Web Development, Operating Systems, Web Applications, Network Administration, Web Services, Software Development, Servers, Ruby on Rails, Microsoft SQL Server, Data Analysis, IDL, WiX, .NET
Education
California State University-Northridge
BS, Computer Science
The Analyst Group July 2013 - Present
VPI - Voice Print International January 2013 - July 2013
UpSource Inc. September 2000 - January 2013
Learning Express February 2000 - July 2000
First Foto August 1989 - February 2000
Skills
Workforce Management, Call Center, Call Centers, Process Improvement, BPO, Telecommunications, Customer Service, Outsourcing, Avaya, Managed Services, Vendor Management, Quality Assurance, Customer Experience, Business Development, CRM, Account Management, Integration, Contact Centers, Operations Management, Cross-functional Team..., SaaS, Management, Forecasting, Program Management, Professional Services, Customer Satisfaction, IVR, Technical Support, Call Center Development, Customer Retention, VoIP, Solution Selling, Training
Education
Forest Park
Photography
University of Missouri-Saint Louis
VPI - Voice Print International December 2002 - Present
Skills
Speech Analytics
Education
Pepperdine University 2000 — 2001
MBA, Marketing
Pepperdine University, The George L. Graziadio School of Business and Management 1999 — 2001
MBA, Marketing
Arizona State University 1995 — 1999
BSE in Engineering, Biomedical Engineering and Marketing
VPI - Voice Print International August 2014 - Present
NICE Systems March 2006 - August 2014
IEX March 1998 - April 2006
IEX March 1997 - March 1998
Cybernetics Systems International March 1996 - March 1997
Amadeus March 1990 - March 1996
Skills
Enterprise Software, Cloud Computing, Professional Services, Virtualization, Linux, Integration, Storage, XML, C#, Solaris 8/9/10, Workforce Management, Windows Server, Training Delivery, Project Management, Help Desk Support, PostgreSQL, Oracle, MySQL, ACD's, Contact Center..., Solution Implementation, Software Implementation
Education
Villanova University 2015 — 2016
Masters certificate in software testing
Miami Dade College
Oracle Database Administration
Southeastern Academy
Tourism and Travel Services Management
inRiver PIM June 2015 - Present
Thanx Media, Inc January 2013 - June 2015
VPI - Voice Print International 2010 - 2012
Meeker-Magner August 2008 - April 2010
Zurich April 2004 - August 2008
SAS Institute March 1999 - November 2001
Computer Associates, Inc / PLATINUM Technology 1996 - 1999
Skills
Business Intelligence, Enterprise Software, Sales, E-commerce SEO, Content Management, Management, Solution Selling, Professional Services, PIM-DM, Cloud Applications, SaaS, E-commerce, Strategic Partnerships, Entrepreneurship, Sales Management, Lead Generation, Cold Calling, CRM, Sales Process, Direct Sales, Content Migration, Salesforce.com, Account Management, Mobile Devices, Customer Retention, Building Relationships, Customer Experience, Start-ups, Competitive Analysis, Problem Solving, Call Center, Market Analysis, Presenter, Public Speaking, SugarCRM, Thinking Outside The Box, Data Management, Software, Creative Financing, Risk Management, Innovation, Call Recording, Workforce Performance, Cross Channel Marketing, Content Strategy, Competitive Intelligence, Mobile Applications, Social Media
Education
Eastern Illinois University 1992 — 1996
Bachelor's degree, Communication
VPI - Voice Print International July 2014 - Present
VPI - Voice Print International September 2008 - Present
Technology and Operational Solutions September 2005 - September 2008
Verizon January 1999 - September 2005
Skills
Training, Management Consulting, Call Center Development, Six Sigma, Project Management, Consulting, Employee Training, IVR, Operations Management, Coaching, Process Improvement, Call Centers, Contact Centers, Outsourcing, SaaS, Telecommunications, Enterprise Software, VoIP, Workforce Management, Unified Communications, Telephony, Start-ups, Avaya, Solution Selling, Customer Experience, Vendor Management, Leadership, Professional Services, Cross-functional Team..., CTI, Salesforce.com, Account Management, Management, CRM, Managed Services, Business Analysis, Program Management, Integration, Cloud Computing, Product Management, Strategic Partnerships, Strategy, Sales Process, Team Leadership, ACD, Change Management, Business Intelligence, Quality Assurance, Business Process...
Education
American InterContinental University 2003 — 2005
Business Administration and Management, General
Ventura College
AT&T November 2013 - Present
AT&T April 2011 - November 2013
AT&T November 2008 - April 2011
AT&T January 2007 - November 2008
Siemens Communications May 2004 - October 2006
Stancil Solutions June 2003 - June 2005
VPI - Voice Print International 2001 - 2003
Witness Systems 1999 - 2001
Siemens 1996 - 1999
Winston Publishing Communications 1989 - 1995
Education
University of Colorado Boulder 1984 — 1987
B.S., Chemical Engineering
Northeastern University 1982 — 1984
B.S., Chemical Engineering
Athena Cosmetics, Inc. September 2014 - Present
Erbaviva Luxury Organics 2012 - 2014
Athena Cosmetics, Inc. September 2011 - October 2012
VPI - Voice Print International February 2008 - September 2011
Network Omni January 2002 - January 2008
Emergency Road Service 'ERS' January 1996 - January 2002
AT&T February 1979 - October 1993
Skills
Call Center, Solution Selling, Contact Centers, SaaS, Sales, Workforce Management, Sales Management, Customer Service, Account Management, Call Centers, Marketing Strategy, Customer Experience, Salesforce.com, Team Building, Coaching, Sales Process, Cold Calling, Business Development, Communication Skills, Superior Client Service, People Skills, Customer Retention, Customer Satisfaction, CRM, Retail, Sales Presentations, Product Marketing, Marketing, Selling, Trade Shows, Management, Strategic Partnerships, Market Research, Competitive Analysis, Training, Social Media Marketing, Lead Generation, New Business Development, Leadership, Market Planning, Product Management, Cross-functional Team..., Cosmetics, Merchandising, Sales Operations
Education
Cypress College 1978 — 1980
University of Redlands
BS, Business Management
Telos Corporation November 2012 - Present
VPI - Voice Print International July 2010 - November 2011
Playback Innovations March 2009 - July 2010
Sungard Front Arena 2003 - November 2008
SunGard October 1993 - November 2008
Retix 1988 - 1993
Cybertek 1983 - 1988
Skills
C#, C++, Java, C, SQL Server, MySQL, Scrum, TCP/IP, Oracle, Programming, Software Development, User Interface, Unix, Visual Basic, Visual Studio, Windows, Microsoft SQL Server, Software Engineering, XML, Requirements Analysis, Subversion, SQL, Web Applications, Distributed Systems, Agile Methodologies, Web Services, Databases, Object Oriented Design, Software Design, .NET, Eclipse, UML, System Architecture, SOA, Networking, Software Project..., Enterprise Architecture, SDLC, Integration, Architectures, Multithreading, SOAP, SaaS
Education
UCLA 1969 — 1974
BA, Psychology
University of California, Los Angeles
Cal Net Technology Group May 2015 - Present
MZI Healthcare, LLC July 2010 - December 2014
Nexus IS July 2007 - March 2010
Kroll Ontrack 2004 - 2007
VPI - Voice Print International 2002 - 2004
CalAmp 2000 - 2002
Skills
Active Directory, Servers, VMware, Windows Server, Network Security, Security, Switches, Data Center, Citrix, DNS, VPN, Backup Exec, Firewalls, Watchguard, Sonicwall, Hardware, Disaster Recovery, CCNA, Networking, LAN-WAN, WAN, Virtualization, Cloud Computing, Information Technology, SAN, VoIP, Infrastructure, Management
Education
Integrated Digital Technologies 1999 — 2000
MCSE, Information Technology
ITT-Tech 1990 — 1993
BS, Industrial Automation Engineering
Los Angeles Valley College 1982 — 1984
AS, Electronic Technology
CSUN
Physics
Enghouse Interactive 2014 - Present
VPI - Voice Print International February 2011 - Present
Envision Telephony May 2001 - May 2010
Applied Voice Technology (AVT) August 2000 - April 2001
Applied Voice Technology (AVT) June 1994 - August 2000
Skills
Pre-sales, Enterprise Software, Business Intelligence, Telecommunications, CRM, Call Centers, Analytics, Unified Communications, Integration, Solution Selling, Sales Engineering, Business Analysis, Sales Presentations, Workforce Management, Sales Process, Professional Services, VoIP, Direct Sales, Telephony, Contact Centers, Wireless, Customer Experience, IP, Customer Satisfaction, IVR, Salesforce.com, Sales, Avaya, Account Management, Cloud Computing, Managed Services, Strategic Partnerships, Training, ACD, Go-to-market Strategy, Partner Management, Sales Operations, Mobile Technology, Sales Management, Management, Networking, Leadership, CTI, SIP, Vendor Management, Product Management, SaaS, Channel Partners, Selling, Mobile Devices
Education
Loyola University Chicago School of Law 1980 — 1981
None, Law
California State University-Sacramento 1978 — 1980
Bachelor, Criminal Justice
VPI - Voice Print International 2003 - Present
MCI January 1992 - Present
Skills
Telecommunications, Telephony, Unified Communications, VoIP, Call Centers, Solution Selling, Business Development, Call Center, Direct Sales, Security, Avaya, Contact Centers
Education
Michigan State University 1980 — 1984
Amgen January 2014 - Present
LivePerson November 2011 - November 2013
VPI - Voice Print International October 2003 - October 2011
Rentvillas.com April 2001 - October 2003
Amgen / (PCM Consulting) 1999 - 2001
Web13 September 1998 - April 1999
Skills
SaaS, Salesforce.com, Enterprise Software, Program Management, Account Management, Software Project..., Professional Services, Project Management, Business Analysis, Call Center, Leadership, Strategy, Management, CRM, Databases, Software Documentation, VoIP, Solution Selling, Strategic Planning, Call Centers, Analysis, Integration, Risk Management, Marketing, Analytics, Cross-functional Team..., Telecommunications
Education
University of California, Santa Barbara 2001 — 2003
Certification, Marketing
University of California, Santa Barbara 1989 — 1993
BA, Film Studies
VPI - Voice Print International March 2003 - Present
Voice Print International 2003 - January 2012
VPI - Voice Print International 2011 - 2012
Siemens 1996 - 1998
ROLM 1980 - 1989
Skills
Unified Communications, Call Center, VoIP, Telecommunications, SaaS, Workforce Management, Professional Services, Telephony, Enterprise Software, Channel, Solution Selling, Contact Centers, Call Centers, Servers, Cisco Technologies, Call Logging, Product Marketing, IVR, Avaya
Education
St Johns Hospital School of Clinical Lab Science
Amgen November 2012 - Present
UCSF June 2012 - November 2012
VPI - Voice Print International September 2011 - June 2012
One Lambda, Inc. September 2009 - September 2011
Skills
C#, .NET, Test Driven Development, Matlab, C++, Java, Python, R, MEF, WPF, Silverlight, WCF, Statistical Software, Bioinformatics, DNA, Biotechnology, Multi-threaded..., Sequence Analysis, Managed Extensibility..., MRDS, Microsoft Robotics..., CCR, DSS, Concurrency and..., Decentralized Software..., MVVM, Model-View-View Model, Multi-threaded..., Arduino, Insight Toolkit, Visualization Toolkit, ITK, VTK, Algorithms, Distributed Computing, Computation, Agile Methodolgy, Agile Leadership, Scrum, Extensibility, SoapBox Core, Visual Studio Team..., Tortoise SVN, Pex, Metro, Data Mining, Lifesciences, Applied Mathematics
Education
UC Davis 2006 — 2009
Master's degree, Computational and Applied Mathematics
Saint Mary's College of California 2002 — 2006
Bachelor's degree, Mathematics
VPI - Voice Print International July 2011 - June 2012
PMI-California Central Coast Chapter July 2010 - December 2011
Verizon Communications February 2005 - November 2009
Verizon Communications February 2004 - February 2005
Verizon Communications (formerly GTE) June 1999 - February 2004
Verizon Communications (formerly GTE) March 1997 - June 1999
GTE and CONTEL December 1991 - March 1997
GTE October 1981 - June 1991
Skills
Telecommunications, Leadership, Strategic Planning, Time Management, Software, Spanish, Customer Communication, Software Project..., Microsoft Office, Customer Satisfaction, Vendor Management, Process Improvement, MS Project, Program Management, Visio, Requirements Analysis, Product Management, Business Process..., Project Delivery, Requirements Gathering, Telephony, Software Documentation, Managed Services, Call Center, Computer Network..., Wireline, Certified Project..., Project Planning, Team Building, Project Portfolio..., VoIP, Wireless, Integration, SharePoint, Team Leadership, RFP, Business Analysis, English, Management, SDLC, Training, Project Management, Call Centers, Resource Management, Budgets, System Deployment, Switches, Networking, Unified Communications
Education
University of Phoenix 2005 — 2007
MBA, Business Administration
GEORGE WASHINGTON UNIVERSITY/PROJECT MANAGEMENT INSTITUTE 2004 — 2007
Masters Certificate, Project Management
University of Phoenix 2003 — 2005
Bachelor Science, Business Administration
Ventura College 1998 — 2002
Transfer, General
VPI - Voice Print International September 2010 - Present
VPI - Voice Print International September 2005 - September 2010
Education
Monmouth University 1977 — 1979
Electrical and Electronics Engineering
Slippery Rock University of Pennsylvania 1974 — 1976
Physics
VPI - Voice Print International February 2011 - Present
Specialists On Call, Inc. April 2008 - February 2011
Essex Property Trust March 2002 - April 2008
Education
University of Nevada-Las Vegas 1993 — 1997
Bachelor of Science (BS), Business Administration, Accounting