VXI Global Solutions, Inc
Industry: Company
DescriptionFounded: 1997 Subsidiary: Symbio, Inc.
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VXI Global Solutions, Inc Employees
PCMG January 2015 - Present
Maritz Research June 2011 - Present
American Solar Direct July 2014 - January 2015
VXI Global Solutions, LLC January 2014 - June 2014
VXI Global Solutions, Inc August 2013 - January 2014
MarketSource Inc. April 2013 - August 2013
Landmark Education September 2012 - February 2013
Wireless Watchdogs July 2012 - August 2012
APEX Merchant Group June 2012 - July 2012
Verizon Wireless March 2011 - March 2012
Skills
Mobile Communications, Research, Databases, Telecommunications, Call Center, Technical Support, Customer Experience, Troubleshooting, Team Leadership, Customer Retention, Customer Service, Customer Satisfaction, Training, Process Improvement, Sales, Team Building, Leadership, Outlook, Mobile Devices
Education
Walla Walla University 1991 — 1995
BA, Speech Communications
Los Angeles Valley College 1988 — 1991
n/a, General Studies
Landmark Education
Adult Education
Intuit March 2015 - April 2015
Hewlett-Packard 2014 - 2014
VXI Global Solutions, Inc December 2011 - December 2012
Incept Corporation January 2006 - December 2011
US Census Bureau March 2009 - July 2009
Skills
Customer Satisfaction, Call Centers, Customer Service, Time Management, Marketing, Cloud Computing, Negotiation, Marketing Communications, Team Building, Event Management, Social Media, Resourceful..., Conflict Resolution, Mac OS, Microsoft Office, Wireless Networking, Windows Vista, Windows XP Pro, Routing and Remote..., Android, Oracle Applications, Telecommunications, Account Management, Technical Support, Team Leadership, Accounts Payable, Accounts Receivable, Customer Relations, Customer Retention, Customer Experience, Mortgage Lending, Construction Management, Lead Generation, General Contracting, Collaborative Problem..., Cold Calling
Education
Stark State College of Technology
Business English/ Psychology
Timken High School
General, Sales, Distribution, and Marketing Operations, General
Haasz Automall April 2014 - Present
VXI Global Solutions, Inc August 2011 - April 2014
Arthur Middleton Capital Holdings February 2011 - July 2011
Arthur Middleton Capital Holdings June 2006 - February 2011
Arthur Middleton Capital Holdings April 2005 - June 2006
Arthur Middleton Capital Holdings October 2004 - April 2005
Skills
Marketing, Project Management, Recruiting, Training, Strategic Planning, Customer Retention, Human Resources, Management, Customer Service, Performance Management, Microsoft Office, Vendor Management, Process Improvement, Leadership, Coaching, Customer Satisfaction, Applicant Tracking..., Team Leadership, Sales, Contract Negotiation, Internet Recruiting, Time Management, Talent Management, Teamwork, Talent Acquisition, Project Planning, Screening Resumes, Call Centers, Temporary Placement, CRM, Account Management, Policy, Team Building, College Recruiting, Interviews, Benefits Administration, Sourcing, Technical Recruiting, Employee Training, Employee Engagement, Employee Relations, Onboarding, Resume Writing, Microsoft Excel, Organizational...
Education
Kent State University
Associate of Science, Math/Science
Fusion Event Staffing March 2014 - August 2015
Delta Dental Insurance Company March 2014 - September 2014
Animate For the CEL of It October 2012 - February 2014
VXI Global Solutions, Inc June 2010 - September 2012
Time Warner Cable April 2011 - March 2012
Skills
Accounting, Accurate Record Keeping, Adobe Creative Suite, Administrative Functions, Business Correspondence, Business Development, Creative Direction, Customer Service, English-Spanish, Innovation Development, Mac OS X, Mathematical Analysis, Microsoft Office, QuickBooks, Shipping Systems, Video Conferencing, Windows, Technical Support, Sales, OS X, Advertising, Event Planning, Strategic Planning
Education
University of Southern California - Marshall School of Business 2010 — 2012
Bachelor of Science (BS), Social Entrepreneurship, Marketing, 3.8
Los Angeles Pierce College 2008 — 2010
Associate of Arts (AA), Audio Engineering, 3.5
North Hollywood High 2000 — 2004
Diploma, General Studies, 3.2
November Research Group January 2015 - Present
Haus of Godspeed October 2012 - Present
Patelco Credit Union February 2013 - January 2015
ALLTIME VARIETY May 2012 - 2014
Monster Inc. August 2012 - October 2012
Friend2Friend November 2011 - March 2012
fremont September 2011 - November 2011
VXI Global Solutions, Inc December 2010 - April 2011
Clean Leaf International Corp October 2009 - May 2010
Skills
Web Development, jQuery, HTML 5, PHP, JavaScript, ActionScript, .NET, General Awesomeness, Blogging, jQuery UI, Google Analytics, Web Applications, Interaction Design, Front-end, HTML + CSS, Photoshop, Adobe Creative Suite, wordpress, Illustrator, css3, responsive web design, less.js, knockout.js, bootstrap.js, ASP.NET MVC, Git, JSON, Sencha, HTML
Education
Mapua Institute of Technology 2005 — 2009
IT, Cisco, Unix
St. James Academy
DHR recycled phones January 2013 - Present
VXI Global Solutions, Inc 2011 - 2012
Walmart August 2009 - August 2011
Skills
BPO, Call Centers, Outsourcing, Workforce Management, Customer Satisfaction, Customer Experience, Contact Centers, Team Management, Telemarketing, CRM, Customer Service, Vendor Management, Customer Retention, Direct Sales, Retail, Telephone Skills, Technical Support, Selling, Sales
Education
Texas Tech University 2011 — 2013
Bachelor Degree Arts & Science, Kinesiology and Exercise Science
South Plains College 2009 — 2011
Exercise Sports Science, Pre-Physical Therapy Studies
VXI Global Solutions, LLC September 2015 - Present
VXI Global Solutions, Inc November 2009 - Present
TRG Customer Solutions February 2004 - October 2009
Skills
Workforce Management, BPO, Customer Satisfaction, Customer Experience, Outsourcing, Performance Management, Operations Management, Vendor Management, Contact Centers, Process Improvement, Training, Telemarketing, Leadership, Customer Service, Management, Customer Retention, Team Management, Team Building, CRM, Call Center, Call Center Development, Inbound Marketing, Service Delivery, Offshoring, Employee Engagement, Employee Training, Business Process..., Recruiting, Telecommunications, Team Leadership, Talent Acquisition, Avaya, Avaya Technologies, Change Management, Sales, Program Management, Project Management, Strategic Planning, Account Management, Coaching
Education
Indiana University of Pennsylvania 1996 — 2000
Criminology
Merchant Funding Group February 2014 - Present
Payment Systems Corp. August 2012 - Present
VXI Global Solutions, Inc June 2008 - January 2011
refi-pal inc September 2007 - June 2008
Skills
Computer Proficiency, Sales, Sales Management, Customer Satisfaction, Customer Service, Credit Card Transaction..., Merchant Card Processing, Merchant Cash Advance
Education
Venice High 2000 — 2004
High School Diploma, English Language and Literature, General
Santa Monica College
VXI Global Solutions, Inc August 2013 - May 2015
VXI Global Solutions, Inc August 2012 - August 2013
VXI Global Solutions, LLC February 2012 - August 2012
VXI Global Solutions, Inc October 2011 - December 2011
YCACIC May 2011 - August 2011
Macys - Eastwood Mall August 2009 - March 2011
West Corporation September 2006 - May 2008
West Corporation December 2005 - September 2006
Aerotek Automotive August 2003 - December 2004
RDS INC February 2000 - August 2001
Skills
Filling, Data Entry, Clerical Duties, Microsoft Office, Outlook, Microsoft Excel, PowerPoint, Event Planning, Employee Relations, Microsoft Word, PeopleSoft, Call Center, Customer Satisfaction, Data Analysis, Teamwork, Marketing, Social Media Marketing, Training, Employee Training, Direct Sales, Customer Service, Human Resources, Coaching, Call Centers, Leadership, Clerical Work
Education
Youngstown State University 2008 — 2011
BSBA, General Administration
The Ohio State University 1997 — 2000
Gursey Schneider LLP July 2014 - Present
VXI Global Solutions, Inc December 2010 - December 2014
UCLA January 2014 - June 2014
University of California, Riverside July 2013 - January 2014
University of California, Riverside January 2009 - June 2013
Professional Accounting & Tax Services October 2008 - September 2009
Skills
Financial Accounting, Payroll, Auditing, w-2, 1099 Preparation, Bank Reconciliation, Month End Close, Payroll Taxes, QuickBooks, Tax, Finance, Administrative..., Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Accounting, Bookkeeping
Education
University of California, Riverside 2009 — 2013
Bachelor of Science (B.S.), Accounting, 3.54
VXI Global Solutions, Inc May 2013 - Present
Department of Veterans Affairs March 2009 - July 2012
Walmart March 2008 - March 2009
Education
University of Cincinnati College of Business 2011 — 2013
Bachelor's degree, Operations Management
Cincinnati State Technical and Community College 2009 — 2011
Associate's degree, Business Management
SNC-Lavalin March 2013 - Present
Dollar Tree Stores November 2012 - August 2013
VXI Global Solutions, Inc October 2011 - October 2012
Robert Reimers Enterprises Inc. May 2007 - June 2011
Lapanday Foods Corporation November 2004 - April 2007
Skills
Accounting, Financial Analysis, Financial Accounting, Bookkeeping, General Ledger, Account Reconciliation, Billing Services, Accounts Payable, Auditing, Accounts Receivable, Oracle E-Business Suite, QuickBooks, Internal Controls, Journal Entries, GAAP, Fixed Assets, Payroll, Income Tax, Tax Preparation, Tax
Education
University of the Immaculate Conception
Bachelor's degree, Accounting
UC Irvine The Paul Merage School of Business September 2014 - Present
Utest August 2012 - September 2014
GTrack August 2011 - June 2013
VXI Global Solutions, Inc October 2009 - July 2011
The Hillman Group June 2006 - July 2009
Skills
QA, Python, C#, Microsoft Visual Studio, Selenium, HTML, CSS, C++, Windows 8, Troubleshooting, Windows 7, Mac OS, Linux, Microsoft Office
Education
University of California, Irvine 2014 — 2016
Bachelor's Degree, Computer Science
Los Angeles City College 2010 — 2014
Associate of Arts and Sciences (AAS), Computer Science
Portnov Computer School 2011 — 2011
QA, Software Quality Assurance
Far Eastern University of International Business 2002 — 2006
Associate's degree, Economics
Texas Tech University Health Sciences Center April 2014 - Present
Texas Tech University Health Sciences Center April 2013 - Present
Convergys June 2010 - September 2012
VXI Global Solutions, Inc June 2008 - April 2010
Skills
New Hire Orientations, Human Resources, Onboarding, Interviews, Recruiting, Employee Benefits, FMLA, Employee Relations, Talent Acquisition, HRIS, Employee Engagement, Applicant Tracking..., Performance Management, Talent Management, Benefits Administration, Taleo, HR Policies, Conflict Resolution, Organizational..., Job Descriptions, Temporary Placement, Internet Recruiting, Screening Resumes, Job Fairs, Hiring, PeopleSoft, Background Checks, Payroll, Banner HR, Kenexa Recruiting
Education
Lubbock Christian University
Bachelor of Applied Science (B.A.Sc.), Organizational Management
Lubbock Christian University
Business/Organizational Managment
Recruitment Consultant January 2013 - Present
Volunteer at Veterans Program/Domiciliary Program- November 2011 - Present
Care Giver For Sick Parent June 2011 - Present
Los Angeles Area Chamber of Commerce June 2010 - Present
City of West Hollywood August 2012 - September 2013
Modern Health Inc August 2013 - August 2013
Goodwill Industries International September 2012 - October 2012
Andrews International July 2012 - July 2012
Staffmark March 2012 - March 2012
VXI Global Solutions, Inc February 2010 - June 2010
Skills
Bilingual-Spanish, Customer Relations, Results Oriented, Hiring, Outlook, Microsoft Office, Career Transition..., out placement services, recruiter, Workforce Development, WIA, Job Coaching, Workshop Facilitation, Resume Writing, Temporary Staffing, Contract Recruitment, Office Management, Community Outreach, Payroll, Ten Key, Onsite Coordination, Direct Hires, Sales, Sales Presentations, Recruitment Advertising, Receptions, Collections, College Recruiting, Permanent Placement, Recruiting, Customer Service, Human Resources, ADP Virtual Edge HRIS, Training, Applicant Tracking..., Coaching, Sourcing, Management, Goal Oriented, Staffing Services, Temporary Placement, Interviews, Talent Acquisition, Career Development, Job Fairs, New Hire Orientations, Cold Calling, Interview Preparation, Career Counseling, Policy
Education
California State University-Los Angeles 1978 — 1981
Bachelor of Business Administration (BBA), Marketing
California State University-Los Angeles 1978 — 1981
BS DEGREE, INTERNATIONAL BUSINESS; BUSINESS
Specialty Surgical Center of Beverly Hills, Brighton Way February 2015 - Present
Southern California Hospital at Culver City January 2014 - Present
Southern California Hospital at Culver City October 2013 - January 2014
Brotman Medical Center April 2013 - August 2013
American Career College August 2011 - August 2013
Automobile Club of Southern California May 2012 - October 2012
GameFly December 2006 - July 2010
VXI Global Solutions, Inc October 2005 - December 2006
Skills
Surgery, Surgical Technology, Sterilization, Healthcare, Hospitals, General Surgery, Medical Terminology, Customer Service, Cpr Certified, Microsoft Office, Operating Room, Healthcare Management, Patient Safety, BLS, Training, Fire Safety, Aseptic Technique, Vascular Surgery, Orthopedic Surgery, Neurosurgery, Opthalmic Surgery, ENT Surgery, Genitourinary Surgery, Surgical Instruments, Microsoft Word, Orthopedic, PowerPoint, HIPAA, Spine, Scrub, Vascular, Wound Care, Teamwork, Appointment Scheduling, Laparoscopic Surgery, Data Entry, Clinical Research, Healthcare Information..., Nursing, ACLS, Vital Signs, Critical Thinking, Ortho, Medicine, Medical Coding, Direct Patient Care, Medical Records, Neurology, Infection Control, Critical Care
Education
American Career College-Los Angeles 2011 — 2013
Associate's degree, Surgical Technology/Technologist
American Career College-Los Angeles 2011 — 2013
Associate's degree, Surgical Technology/Technologist
Royal Security Training Academy 2012 — 2012
Power To Arrest Guard Card Course
Los Angeles City College 2011 — 2011
Property Management Certification Program
North Beach Income Properties, LLC January 2014 - Present
AT&T Mobility December 2012 - Present
VXI Global Solutions, Inc February 2010 - August 2010
West Corporation July 2006 - January 2010
Infocision April 2005 - June 2006
Bankers Life and Casualty Company December 2004 - March 2005
American Income Life November 2003 - June 2004
Jokym Concession Group July 2003 - November 2003
First Impression Printing April 2000 - May 2002
Hoechstetter Printing June 1996 - April 2000
Skills
Illustrator, Sketching, Graphic Design, Photoshop, Illustration, Adobe Creative Suite, Logo Design, Rendering, Video, Video Editing, graphic design, animation, web desig, customer service, sales, Character Animation, Computer Animation, Public Relations, Customer Service, Animation, Flash, Social Media, Microsoft Office, Social Networking, Web Design, Training
Education
Art Institute of Pittsburgh 2002 — 2003
na, Digital Design
Community College of Allegheny County 1991 — 1994
Associate of Science (A.S.), Criminal Justice and Corrections
Visionstar May 2014 - Present
Visionstar February 2012 - May 2014
VXI Global Solutions Inc. August 2009 - August 2010
Connect Television August 2007 - February 2008
Lightswitch Media March 2006 - July 2007
Skills
Troubleshooting, Sales, Call Centers, Customer Retention, Customer Service, Customer Satisfaction, Customer Experience, Telemarketing, Technical Support, CRM, Team Management, Team Leadership, Management, Training, Telecommunications, Leadership, Coaching, Team Building, Computer Hardware, Microsoft Excel, Outlook, Microsoft Word, Account Management, Avaya, Contact Centers, Integration, Networking, Outsourcing, Service Delivery, Vendor Management, Workforce Management, LAN-WAN, BPO, Information Technology, Process Improvement, Windows, VoIP
Education
Academy of Art University 2011 — 2016
Bachelor's degree, Graphic Design
Citrus College 2004 — 2005
Certificate of Recording Arts, Recording Arts Technology/Technician
San Marcos High School 1996 — 1999
CHSPE, General Studies
NetApp November 2014 - Present
Apptio 2015 - 2015
SciQuest June 2013 - 2013
VXI Global Solutions, Inc October 2011 - March 2012
Centro Cultural Costarrience Norteamericano - Costa Rica March 2010 - June 2011
Harte Hanks June 2006 - September 2010
Bastrop Family Crisis Center 2005 - 2006
Sitel 2000 - 2005
Skills
Training, Call Center, Outsourcing, CRM, Workforce Management, Call Centers, Team Leadership, Project Management, Leadership, Customer Service, Coaching, Vendor Management, Software Documentation, Customer Experience, Performance Management, Telecommunications, Team Building, Employee Training, Program Management, Public Speaking
Education
University of Phoenix
Bachelor of Arts (B.A.), Business/Corporate Communications
HCA Physician Services May 2014 - Present
Nevada Kidney Disease & Hypertension Centers April 2011 - December 2013
PIMA MEDICAL INSTITUTE 2010 - 2011
VXI Global Solutions, Inc December 2008 - August 2009
Sears Holdings Corporation February 2008 - March 2009
Skills
Medical Terminology, Phlebotomy, Vital Signs, EKG, EMR, Medical Assisting, CPT, Medical Records, Medical Billing, Medical Coding, Injectable, Urinalysis, Healthcare, Radiology, Hospitals, ICD-9, Nursing, Clinical Research, Ambulatory, Medical Transcription, Leadership, Pediatrics, Venipuncture, HIPAA, Medicine, Data Entry, Cpr Certified, Direct Patient Care, Patient Education, Triage, Appointment Scheduling, Quality Patient Care, BLS, Medication..., Wound Care, Blood Pressure, Telephone Triage, Epic Systems, Patient Safety, Bandaging, Meditech, Home Care, Patient Advocacy, Time Management, Human Anatomy, Customer Service, Glucose Testing, Prior Authorization, Family Medicine, Specimen Collection
Education
Bellevue University 2012 — 2015
Bachelor in Science in Human Resource Management, Human Resources Management/Personnel Administration, General
Pima Medical Institute-Tucson 2011 — 2012
Associate Degree, Health/Health Care Administration/Management
Pima Medical Institute-Las Vegas 2010 — 2011
Diploma, Medical/Clinical Assistant
VXI Global Solutions, Inc October 2011 - Present
Skills
Workforce Management, Call Centers, BPO, Call Center Development
Education
DeVry University 1994 — 1997
Bachelor's Degree, Computer Information Systems
Xotic Glam September 2013 - Present
DTT Surveillance April 2012 - September 2013
Passion Consultants February 2010 - February 2012
VXI Global Solutions, Inc 2008 - 2010
Union Bank December 2006 - April 2008
Charter Communications 2003 - 2006
Terry Stept CPA February 2000 - March 2002
Skills
New Business Development, Customer Service, Direct Sales, Cold Calling, Account Management, B2B, Team Building, Customer Retention, Salesforce.com, Management, Sales, Sales Operations, Solution Selling, Selling, Lead Generation
Education
Kaplan University 2011 — 2014
Legal Studies, General
Okaya USA Inc. March 2015 - Present
Ohashi Technica U.S.A., Inc April 2014 - March 2015
Disney Vacation Club January 2014 - April 2014
Wonderland May 2013 - August 2013
Tsuru University October 2012 - December 2012
Accent Artistry July 2010 - November 2010
VXI Global Solutions, Inc March 2008 - September 2009
Fuji Industries Corporation October 2006 - August 2007
Micro World August 2006 - October 2006
Skills
Blogging, Sales, Outside Sales, Marketing, Negotiation, Supply Chain Management, Supply Management, Supply Ordering, Profit Margins, Microsoft Office, Microsoft Excel, Robotics, Mechatronics, Microsoft Word, Apple OS, Public Speaking, Public Relations, Speech Writing, Bilingual-Japanese, PowerPoint, Oral & Written..., Disney Vacations, Customer Service, Customer Satisfaction, Customer Retention, Customer Engagement, Customer Support, Japanese culture, Japanese business..., Japanese, Aerospace Industries, Cold Calling Experience, Sales Leads, Lead Generation, Event Planning, Export, Copywriting, Social Media Marketing, Social Media, Social Networking, Copy Editing, Internet Troubleshooting, Facebook, Iso 9000, Japanese to English..., Japanese to English..., Document Creation, Spreadsheets, Supplier Negotiation
Education
University of California, Berkeley 2011 — 2013
Rhetoric, Communications, 3.5
Doshisha University 2013 — 2013
Study Abroad, Japanese Language and Culture, 3.8
Tsuru University 2012 — 2012
Study Abroad, Japanese Language and Culture, 4.0
ADT May 2015 - Present
DIRECTV February 2014 - May 2015
DIRECTV June 2012 - February 2014
VXI Global Solutions, Inc October 2011 - May 2012
Clearwire September 2010 - October 2011
Clearwire February 2007 - October 2010
Sprint/Nextel April 2005 - February 2007
Sprint/Nextel January 2003 - April 2005
ICT Group May 2002 - December 2002
Inofin, INC July 2000 - March 2002
Skills
Call Centers, Call Center, Customer Experience, CRM, Operations Management, Customer Retention, Strategy, Telecommunications, Management, Customer Service, Leadership, Vendor Management, Team Management, Sales Process, Customer Satisfaction, Program Management, Cross-functional Team..., Account Management, Project Management, P&L Management, Wireless, Salesforce.com, Technical Support, Forecasting, Outsourcing, Team Building, Process Improvement, Workforce Management, Strategic Partnerships, Analytics, Start-ups, Product Management, Team Leadership, Training, Enterprise Software, Contact Centers, Business Development, Mobile Devices, Direct Sales, Change Management, VoIP, Budgets, Global Management, Contract Management, Service Delivery, Mergers & Acquisitions, Retail, Superior Client Service, Social Media, Collections
Education
Troy Univiersity 2011 — 2015
Massasoit Community College 1999 — 2001
Collabera September 2015 - Present
Ultimate Staffing May 2014 - September 2015
Volt Workforce Solutions May 2012 - May 2014
VXI Global Solutions, Inc March 2010 - April 2012
Skills
Talent Acquisition, Technical Recruiting, Applicant Tracking..., Employee Relations, Recruiting, Talent Management, Human Resources, Recruitment Advertising, Sourcing, HRIS, Temporary Placement, Onboarding, Temporary Staffing, College Recruiting, Screening Resumes, Contract Recruitment
Education
Texas Tech University 2001 — 2007
Bachelor's degree, Human Development and Family Studies
VXI Global Solutions, Inc July 2011 - Present
KTTZ-TV Channel 5 January 2011 - May 2011
Stenocall Lubbock Radio Paging Service October 2007 - October 2010
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, C++, Editing, Java, Certified Master in BPO..., Supervisory Experience, Social Media
Education
Texas Tech University 2005 — 2011
Bachelor of Arts (B.A.), Communication and Media Studies
Coronado High School
VXI Global Solutions, Inc June 2012 - January 2014
Skills
Customer Service, Customer Satisfaction, Sales, Telemarketing, Call Centers, Customer Experience, Customer Retention, Data Entry, Direct Sales, Telephone Skills, Retail, Cold Calling, Telecommunications, Lead Generation, Team Leadership, Sales Operations, Hiring, Sales Process, Salesforce.com, Training
Education
California State University-Dominguez Hills 2001 — 2002
Bachelor's degree, Sociology
San Diego State University-California State University 1997 — 2000
Psychology
LACES
SCAN Health Plan August 2014 - Present
Catalina Express March 2013 - August 2014
Vision Communications 2011 - 2012
VXI Global Solutions, Inc March 2010 - April 2011
Skills
Customer Service, 60 wpm, Microsoft Office, Microsoft Excel, Microsoft Word, Mas 90, Customer Satisfaction, Administration, Call Centers, Invoicing, Sales, Outlook
Education
Long Beach City College 2011 — 2014
Associate's degree, Architectural Drafting and Architectural CAD/CADD
Polytechnic University of the Philippines 2004 — 2006
Bachelor of Arts (B.A.), Architecture
G&D America May 2015 - Present
VXI Global Solutions, Inc 2013 - Present
G&D America Inc. February 2012 - May 2013
Newburgh Heights Police Department September 2009 - February 2012
Copley Police Department 1984 - 1996
Skills
32 years experience in..., Security Management, Physical Security, Call Centers, Security Operations, Security, Surveillance, Executive Protection, Intelligence Analysis, Security Training, Investigation, Security Audits, Access Control, Private Investigations, Personal Security, Protection, Security Awareness, Internal Investigations, Fraud, Public Safety, Criminal Investigations
Education
James A Rhodes State College 2001 — 2009
Associate of Science (AS), Law Enforcement, 3.3
Massage Envy Spa February 2015 - Present
Bank of America 2010 - 2012
VXI Global Solutions, Inc March 2007 - December 2008
Darden Dental Supply 2005 - 2007
Skills
Banking, Loans, Software Documentation, Program Management, Call Centers, Customer Service, Salesforce.com, Mas 90, Aspect ACD, Customer Retention, Quality Assurance, Invoicing, Negotiation, Sales, Process Improvement, Microsoft Excel, Credit, Strategic Planning, Team Building, Leadership, Management
Education
National Holistic Institute Studio City 2014 — 2015
License with 900 addtional CEU Hours, Massage Therapy/Therapeutic Massage and Health Educator
Antelope Valley College
Business Administration and Management, General, 3.0
Los Angeles High School
VXI Global Solutions, Inc July 2012 - Present
The Event Concierge March 2009 - Present
Time Warner Cable August 2002 - October 2010
Neighbors Helping Neighbors, January 2004 - June 2007
Skills
Customer Service, Event Planning, Event Management, Public Speaking, Social Media, Public Relations, Microsoft Office, Team Building, Strategic Planning, Marketing, Marketing Strategy, Training
Education
ICM School of Business
Bachelor of Arts (B.A.), Business Administration & Fashion Merchandising
The Art Institute of Pittsburgh-Online Division
Event Management
Valley Healthcare System January 2014 - Present
InfoCision Management Corporation April 2012 - January 2014
InfoCision Management Corporation July 2011 - April 2012
VXI Global Solutions, Inc August 2010 - July 2011
Skills
Recruiting, Employee Relations, Call Centers, New Hire Orientations, Cold Calling, Management, Employee Training, Employee Benefits, Coaching, ADP Payroll, Customer Retention, College Recruiting, Customer Experience, Personnel Management, HR Policies, Customer Satisfaction, Leadership, Team Building
Education
Youngstown State University 2007 — 2009
Bachelor's degree
Kent State University 2005 — 2007
Infocision March 2014 - Present
Catastrophe Management Solutions October 2012 - January 2014
VXI Global Solutions, Inc September 2011 - August 2012
Liberty Tax Service January 2010 - April 2010
Northeast Laser, Inc. January 2007 - January 2009
Education
Stark State College of Technology 2012 — 2015
Associates Degree, Tax Accounting, A-B
Brown Mackie College 2010 — 2011
Accounting Diploma (1 year), Accounting
Stark Technical College 1988 — 1992
Associates, Small Business Computer Technology
Diebold May 2015 - Present
Diebold August 2014 - May 2015
VXI Global Solutions, Inc July 2011 - August 2014
Arthur Middleton Capital Holdings February 2010 - July 2011
Escallate, LLC February 2008 - January 2010
Publishing Solutions May 2006 - December 2007
General Electric Card Services March 1998 - May 2006
Skills
Team Leadership, Process Improvement, Training, Call Centers, Team Building, Telephone Skills, Sales, Customer Service, Coaching, Leadership, Human Resources, Operations Management, Management, Analysis
Education
The University of Akron 1989 — 1991
Psychology
VXI Global Solutions, Inc July 2011 - April 2012
VXI GLOBAL SOLUTIONS INC July 2011 - April 2012
Archdiocese Youth Services July 2004 - November 2009
MACY’S October 2006 - February 2008
DEPT. OF SOCIAL SERVICES AND DISABILITY July 2004 - August 2006
Skills
Call Center, Customer Satisfaction, Customer Service, Troubleshooting, Technical Support, Customer Experience, Workforce Management, Call Center Development, Data Entry, Customer Retention, Outlook, Inbound Marketing, Microsoft Office, Microsoft Excel, Telemarketing
Education
Angeles College of Nursing 2011 — 2011
Los Angeles Technology Center 2009 — 2009
GED
Pasadena City College
Business Administration/ Office Automation/ Data Entry
Angeles College of Nursing
Pasadena City College
Business Administration
VXI Global Solutions, Inc January 2009 - Present
Skills
Forecasting, Financial Analysis, Data Analysis, BPO, Analysis
Education
UCLA
Bachelor of Arts (B.A.), Economics
VXI Global Solutions, Inc November 2010 - June 2012
body women only December 2010 - November 2011
Kirby Company July 2009 - October 2009
Continental Pools, Inc. June 2009 - July 2009
Education
LACC 2011 — 2014
Kyrgyzskij Rossijskij-Slavjanskij Universitet 2008 — 2010
AUVK 6 1998 — 2008
DropCar Inc. April 2015 - Present
Momofuku July 2014 - August 2014
VXI Global Solutions, Inc July 2013 - July 2014
Just Funky, LLC November 2012 - April 2013
Children International July 2012 - November 2012
Skills
Technical Support, Public Speaking, Public Relations, Fundraising, IT Solutions, Customer Service, Teaching, French, International Relations, Marketing, Brand Licensing, Political Campaigns, Chinese, Chinese culture, Statistical Data..., Operating Systems, Data Analysis, Analysis, Training, Social Media, Social Media Marketing, Social Media Outreach
Education
Bowling Green State University 2006 — 2010
Bachelor of Arts (BA), Political Science and Government
United Orthopedic Corporation August 2014 - Present
VXI Global Solutions, Inc June 2011 - July 2014
Skills
Process Improvement, Call Centers, Performance Management, Customer Experience, BPO, Customer Satisfaction, CRM, Vendor Management, Training, Operations Management
Education
Cal Poly Pomona 2006 — 2009
Bachelor of Science (BS), Accounting
Randstad September 2014 - December 2014
TRC Staffing Services, Inc. December 2013 - May 2014
Crdentia March 2010 - January 2011
VXI Global Solutions, Inc May 2009 - October 2009
Nursefinders May 2006 - April 2009
PrimeStaff/ Crdentia December 2002 - April 2006
Skills
Recruiting, Interviews, Sourcing, Temporary Placement, Human Resources, Temporary Staffing, Leadership, Hiring, Cold Calling, New Hire Orientations, Staffing Services, Talent Acquisition, Screening Resumes, Management, Payroll, Healthcare, Business Development, Applicant Tracking..., Onboarding, Screening, New Business Development, Contract Recruitment, Employee Relations, Market Analysis, Forecasting, CRM, Time Management, Training, Recruitment Advertising, Vendor Management, Technical Recruiting, Marketing, Performance Management, Job Fairs, Executive Search, Internet Recruiting, Permanent Placement, Sales, Taleo, Background Checks, HRIS, Resume Writing, Talent Management, Personnel Management, Recruitment/Retention, Dental Recruitment, Executive Recruitment, Employee Training, Healthcare Management, College Recruiting
Education
Ashford University 2013 — 2015
Bachelor's degree
Wayland Baptist University 2009 — 2011
ARF Financial, LLC May 2013 - Present
TMS Health, a Xerox Company December 2011 - May 2013
PharmaCentra, LLC 2004 - December 2011
John H. Harland 2004 - 2004
VXI Global Solutions, Inc 2003 - 2004
Cross Media Marketing 2001 - 2002
TeleSpectrum 1993 - 2001
SafeCard Services 1986 - 1993
Skills
Call Center, Business Process..., Budgets, Mergers, Leadership, CRM, Management, Vendor Management, Outsourcing, Call Centers, Team Building, Strategy, Business Intelligence, Enterprise Software, Project Planning, Program Management, Business Process..., Telecommunications, Cross-functional Team..., Mergers & Acquisitions, Software Development, IT Management, Process Improvement, Business Development
Education
University of Florida 1979 — 1983
BS
Florida Atlantic University 1987 — 1989
MBA
Suddenlink Communications October 2012 - Present
VXI Global Solutions, Inc October 2010 - November 2011
AT&T February 1993 - April 2007
Skills
Call Center, Customer Satisfaction, Telemarketing, Billing, Customer Service, Customer Relations, BPO, Account Management, Process Improvement, Customer Experience, Mentoring, Documentation, Telecommunications, Coaching, Vendor Relations, Team Building, Vendor Management, Service Delivery, Problem Solving, Team Management, People Management, Team Leadership, Operations Management, Troubleshooting, Quality Assurance, Scheduling, Process Engineering, Sales Management, Supervisory Skills, Performance Management, Access, Technical Writing, Outsourcing, New Business Development, Word, PowerPoint, Project Coordination, Project Management, Management, Training, Call Centers, Requirements Analysis, Data Analysis, Microsoft Office, Wireless, Leadership, VoIP, Sales, Telephony, Cross-functional Team...
Education
Texas Tech University 1984 — 1989
Biology
Lamps Plus 2007 - 2009
Roto-Rooter 2004 - 2006
VXI Global Solutions, Inc 2002 - 2004
Skills
Call Center, Quality Assurance, Customer Service, Hiring, Outlook
Education
Fashion Institute of Design & Merchandising
Merchandise Marketing, Product Development
BNSF Railway January 2015 - Present
BNSF Railway January 2014 - January 2015
BNSF Railway June 2013 - August 2013
Covenant Health Systems May 2012 - August 2012
VXI Global Solutions, Inc August 2008 - May 2012
CUTCO Cutlery June 2006 - July 2006
Skills
Unity, Honesty, Integrity, Leadership, Teamwork, Team Leadership, Supply Chain Management, Social Media Marketing, Training, Strategic Planning, Customer Service, Sales, Team Building, Sales Operations, Microsoft Excel
Education
Texas Tech University - Rawls College of Business 2010 — 2013
Bachelor of Business Administration (B.B.A.), Marketing/Global Supply Chain Management, 3.125
South Plains College
Associate of Science, Business Administration
American Income Life September 2012 - Present
Self-employed May 2012 - Present
Grand Solutions April 2012 - January 2013
VXI Global Solutions, Inc December 2010 - April 2012
Education
Hocking College 1998 — 2000
Dinesol Plastic Corp May 2010 - Present
Wingate by Wyndham February 2013 - July 2013
Country Fair December 2012 - February 2013
VXI Global Solutions, Inc May 2012 - October 2012
Kohl's Department Stores April 2011 - November 2011
Skills
Cashiering, Retail, Merchandising, Inventory Control, Customer Service, Retail Sales, Wharehouse production...
Education
Armstrong Atlantic State University 2013 — 2016
Life Skill Center of Trumbull county 2010 — 2010
high school diploma
ClarkTel Tele-Communications Inc November 2013 - Present
Akron Regional Chamber Orchestra March 2010 - March 2014
Concept Services October 2012 - September 2013
VXI Global Solutions, Inc August 2012 - September 2012
InfoCision Management Corporation May 2011 - June 2012
Skills
Music, Orchestral Music, Marketing, Business Development, Nonprofits, Conducting, Customer Service, Lead Generation, Cold Calling, Chamber Music, Social Networking, Time Management, Public Relations, Event Planning, Social Media, Salesforce.com, B2B, Organizational..., Fundraising, Email Marketing, Event Management, Online Marketing, Marketing Communications, Marketing Strategy, Team Building, Project Coordination
Education
The University of Akron 2008 — 2013
VXI Global Solutions, LLC January 2015 - Present
VXI Global Solutions, Inc October 2011 - January 2015
Vonage September 2007 - October 2011
Vonage America December 2005 - September 2007
Bach To Rock Music School April 1999 - February 2006
Service Merchandise Company June 1996 - April 1999
Skills
Call Center, RFP, Vendor Relations, Data Analysis, Access, Telemarketing, Databases, DBVisualizer, Microstrategy, PostgreSQL, SQL Server, Customer Satisfaction, Call Centers, Microsoft SQL Server, Outsourcing, Customer Experience, Vendor Management, Customer Retention, Telecommunications, Process Improvement, Management, Contact Centers, CRM, Leadership, Team Management, Service Delivery, Quality Assurance, Call Center Development, Program Management, CCNA, CCDA, Routing Protocols, Software Documentation, Inbound Marketing, Technical Support, VoIP, Avaya, Team Leadership, Troubleshooting, Capacity Planning, Business Analysis, Offshoring, Cross-functional Team..., Visio, Networking, Analytics, Training, Marketing, IVR, Business Process...
Education
Rutgers University-New Brunswick 1997 — 2003
Monmouth Conservatory of Music 1994 — 1997
Piano performance
VXI Global Solutions, Inc August 2010 - Present
Endurance International Group February 2008 - November 2008
Skills
Call Center, Troubleshooting, HTML, Windows, CMS
Education
South Plains College 2009 — 2010
Associate of Arts and Sciences (AAS), Computer and Information Sciences, General
Arrow Electronics, Inc. March 2014 - Present
Avnet August 2013 - March 2014
VXI Global Solutions, Inc April 2013 - May 2013
PEAK-IT / JPMorgan Chase June 2011 - March 2013
Microcenter / Act 1 January 2010 - March 2011
Teleperformance USA January 2009 - March 2009
Brown Mackie College September 2006 - August 2008
Extreme Networking Solutions May 2008 - June 2008
Skills
System Administration, Databases, XP, Windows Vista, Computer Repair, Technical Support, Networking, Programming, Microsoft Certified..., Hardware, OS X, Printers, Electronics, Microsoft Office, Help Desk Support, Laptops, Servers, Operating Systems, Windows, Windows 7, Teamwork, Troubleshooting, VMware, CompTIA, SharePoint, Linux, Microsoft Word, Computer Hardware, Microsoft Exchange, Software Documentation, Software Installation, HTML, Network Administration, Active Directory, Wireless Networking, SQL, Network Security, Access, Cisco Technologies, Windows Server, Microsoft Office 2007, HP, Customer Service, Antivirus, DHCP, DNS, Remote Desktop, Computer Maintenance, Group Policy, LAN-WAN
Education
Lincoln College of Technology - Columbus, OH 2011 — 2013
Associate of Computer Science, Computer Networking and Security
TechSkills - Columbus, OH 2009 — 2011
Certifications, Information Technology Systems Administrator
Brown Mackie College - North Canton, OH 2006 — 2008
Associate of Applied Business, Information Technology Systems Administrator
Canton City Schools Adult Community Education 2005 — 2006
Certification, Pharmacy Technician/Assistant, A
West Branch High School 1978 — 1982
High School, General Studies, 12
Ohio Eye Alliance Inc September 2014 - Present
VXI Global Solutions, Inc September 2011 - September 2013
Skills
Call Centers, Customer Satisfaction, B2B, Customer Retention, Leadership, Customer Service, Direct Patient Care, Eye Exams, Ophthalmology, Sales, Healthcare, HIPAA, Medical Terminology, Coaching, Event Management, Microsoft Excel
Education
Kent State University
Ultimate Medical Academy
Associate of Science (AS), Health and Medical Administrative Services
Oncology Nursing Society June 2014 - November 2014
Atlas Energy, Inc. October 2013 - January 2014
VXI Global Solutions, Inc July 2008 - April 2013
VXI Global Solutions, Inc December 2008 - December 2009
VXI Global Solutions, Inc July 2008 - December 2008
TRG Customer Solutions July 2006 - June 2008
Skills
Sales, Customer Experience, Call Center, BPO, Workforce Management, Customer Satisfaction, Microsoft Office, Events Coordination, Office Administration, Graphic Design, Inventory Management, Team Leadership, Employee Recognition, Employee Relations, Employee Administration, Onboarding, Avaya, Call Centers, Management, Leadership, Customer Retention, Executive Office..., Executive Support, Scheduling Management, Display Advertising, Social Media Marketing, Invoicing, Expense Management, Expense Reports, Meeting Scheduling, Oil & Gas Industry, Oil & Gas Exploration, Customer Service, Process Improvement, Training, Telecommunications, CRM, Avaya Technologies, Call Center Development, Vendor Management
Education
Penn State University 2006 — 2008
Information Technology
Community College of Beaver County 2005 — 2006
Business Administration and Management, General
VXI Global Solutions, Inc September 2011 - November 2014
Best Buy October 2001 - July 2006
Skills
Sales, Management, Team Leadership, Call Centers, Customer Service, Customer Satisfaction, Training, Customer Experience, Operations Management, Social Media, Social Networking, Time Management, Microsoft Excel, Microsoft Office, Coaching, Team Building, Leadership, Microsoft Word, Leadership Development, Process Improvement
Education
Kent State University 2004 — 2007
Bachelor's degree, Communication and Media Studies
Social Security Administration September 2014 - Present
VXI Global Solutions, Inc January 2009 - January 2014
Skills
Employee Relations, Benefits Administration, HRIS, Human Resources, ADP Payroll, Training, Policy, Data Entry, Software Documentation, Insurance, 401k, BPO, Performance Management, Call Centers, Bank Reconciliation, Employee Engagement, Recruiting, Workers Compensation, Sage Abra HRMS, New Hire Orientations, E-Verify, Insurance Billing, Open Enrollment, Employment Verifications, Garnishments, Exit Interviews, Separation, Coaching, New Hire Training, Disability Insurance
Education
University of Perpetual Help System DALTA 2001 — 2005
Bachelor's Degree, Radiologic Technology/Science
Saint Francis Academy 2000 — 2001
High School
St. James College of Parañaque 1996 — 2000
High School
Radical Dimensions September 2013 - Present
Wells Fargo May 2013 - August 2013
VXI Global Solutions, Inc March 2010 - November 2011
Convergys August 2010 - December 2010
FLATWIRELESS, LLC D/B/A CLEARTALK August 2008 - August 2009
Cato Corporation April 2008 - June 2008
Skills
Customer Service, Communication, Sales, Marketing, Account Management, Learning Quickly, Computers, Promoting, Strategic Thinking, Increasing Sales Revenue
Education
South Plains College 2012 — 2014
Texas Education Agency 2008 — 2008
High School Equivalency
Whole Foods Market June 2012 - August 2013
Regions Financial Corporation October 2011 - March 2012
VXI Global Solutions, Inc July 2009 - September 2010
Progressive Management Systems February 2008 - June 2009
Skills
Retail, Merchandising, Visual Merchandising, Retail Sales, Customer Service, Cashiering, Inventory Management, Inventory Control, Store Operations, Sales, 10 Key, Data Entry, Call Centers, Microsoft Word, Microsoft Excel, PowerPoint
Education
Mt. San Antonio College 2007 — 2009
FedEx Office September 2012 - Present
LAbite.com January 2013 - Present
Baxter International Inc. November 2011 - November 2012
VXI Global Solutions, Inc November 2009 - November 2011
Fry's Electronics June 2007 - October 2009
Skills
Computer Proficiency, Computer Maintenance, Computer Security, Computer Repair, Computer Hardware
Education
Pasadena City College 2007 — 2007
Certification, CPR, AED & First Aid Certified
Century High School 2002 — 2006
High School Diploma, Academics
ID Analytics August 2015 - Present
BAPS Charity Organization June 2010 - Present
ID Analytics June 2013 - August 2015
VXI Global Solutions, Inc July 2011 - June 2013
Future Computing Solutions Inc. June 2010 - June 2011
NARAYAN, INC May 2008 - May 2010
Skills
Cisco Technologies, Network Engineering, Network Security, Virtualization, Security, Network Design, VMware, Switches, LAN-WAN, Leadership, Vendor Management, Disaster Recovery, Cloud Computing, VoIP, Wireless Networking, Troubleshooting, Technical Support, Switching, Routing, Network Administration, Data Center, DNS, Active Directory, DHCP, VPN, TCP/IP, Windows Server, Networking, System Administration, WAN, Servers, Hardware, Cisco IOS, Network Architecture, Routers
Education
University of Pittsburgh
Bachelor's of Science, Management
IBM July 2015 - Present
Major Ideas Consulting & Design 1990 - Present
Connvertex Technologies November 2012 - July 2015
HP Education Servcies April 2013 - October 2013
eDial Marketing June 2012 - August 2012
Convergys January 2011 - March 2012
Infosys BPO June 2010 - January 2011
Sutherland Global Services 2010 - July 2010
VXI Global Solutions, Inc October 2009 - November 2009
ASAP Staffing, Inc. 2009 - 2009
Skills
Call Center, Customer Satisfaction, Customer Service, Vendor Management, Management, Project Management, BPO, Coaching, Sales, Team Building, Account Management, Operations Management, Customer Experience, Team Management, Team Leadership, Training Delivery, Instructor-led Training, Call center start-up, Technical Presentations, Network Architecture, Wireless Networking, iptv, VoIP, HSIA, Cable Television, IPTV, Training, Member of Toastmasters, Public Speaking, Toastmasters, Telecommunications, Call Centers, Process Improvement, Troubleshooting, Cisco Technologies, Technical Support, Workforce Management, Recruiting, Project Planning, Outsourcing, Analysis, Performance Management, Call Center Development, CRM, Customer Retention, Service Delivery, Inbound Marketing, Pre-sales, Business Development, Contact Centers
Education
Clarion University of Pennsylvania 1988 — 1995
BA
Mps 1984 — 1988
Social Vocational Services July 2012 - Present
Better Horizons Development Corporation June 2009 - June 2012
VXI Global Solutions, Inc January 2005 - October 2006
Epixtar January 2004 - January 2005
Skills
Program Development, Non-profits, Community Outreach, Social Services, Case Managment, Program Evaluation, Grant Writing, Public Speaking, Volunteer Management, Fundraising, Research, Crisis Intervention, Mental Health, Community Development, Microsoft Office, Program Management, Event Planning, Youth Development, Customer Service, Community Organizing, Training, Non-profit..., CPR Certified, Call Centers, Community Service, Proposal Writing, NGOs, HRIS, Job Coaching, Administration, Report Writing, Teaching, Employee Training, Customer Satisfaction, Management, Case Management, Performance Management
Education
Dominican College
Bachelor of Science (BS), Computer Science
Philippine School of Business Administration
Broken Rocks Cafe and Bakery November 2013 - Present
Pro/Audio Video Productions, Incorporated November 2011 - Present
VXI Global Solutions, Inc July 2013 - November 2013
Just Funky LLC February 2013 - July 2013
Hope For Autism Foundation July 2012 - February 2013
Tour de Road America Foundation August 2012 - August 2012
The College of Wooster Theatre Department January 2012 - February 2012
Skills
Quick Learner, Strong written and oral..., Microsoft Office, Advertising, Film Production, guitar instructor, Writing, Social Media, Communication, Facebook, Mac, Editing, Customer Service, Time Management, Social Networking, Creative Writing, Event Planning, PowerPoint, Public Speaking, Event Management, OS X, Critical Thinking, Team Leadership, Video Editing, Microsoft Word, Research, Microsoft Excel, Fundraising, Nonprofits, Music, Film, Customer Satisfaction, Teamwork
Education
The College of Wooster 2008 — 2012
Bachelor of Arts, Communication Studies
St. Joseph Health August 2013 - Present
Century 21 Amber January 2011 - Present
Kaiser Permanente August 2011 - August 2012
Priority Healthcare January 2012 - May 2012
VXI Global Solutions, Inc June 2007 - February 2011
Capitol Music Group Record Company February 2007 - June 2007
Skills
Call Centers, Sales, Selling, Telephone Skills, Insurance, Budgets, Marketing, Customer Satisfaction, Customer Service, Team Leadership, Microsoft Office, Account Management, Outlook
Education
Cal State Fullerton 2002 — 2007
Bachelor of Business Administration (BBA), Entertainment and Tourism
PwC February 2015 - Present
Walmart eCommerce June 2013 - August 2013
Carnegie Mellon University January 2013 - May 2013
National Flag Foundation - Carnegie Mellon January 2013 - May 2013
Union Bank May 2012 - August 2012
VXI Global Solutions, Inc June 2011 - August 2011
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Photoshop, Illustrator, InDesign, Premiere, Python, Java, HTML, CSS, Ruby on Rails, SQL, Git, Windows, Mac OS X, Linux, Red Hat Linux, Ruby
Education
Carnegie Mellon University 2010 — 2013
Bachelor of Science (B.S.), Information Systems, 3.65
J.P. Morgan June 2015 - Present
La Paz Mortgage September 2007 - June 2015
Bank of America July 2012 - July 2014
Rab Communications January 2012 - July 2012
VXI Global Solutions, Inc October 2009 - January 2012
Triumphant Mortgage April 2006 - October 2009
LendingTree, LLC 2004 - 2006
Etrade Financial November 2002 - September 2004
Irwin Mortgage 2003 - 2004
Irwin Mortgage 2003 - 2004
Skills
Risk Management, Cost Management, Task Management, Project Quality, Project and Team..., Project Intergration, Scope Management, Human Resources, Customer Satisfaction, Quality Control, Team Management, Cross-functional Team..., Time Management, Budgets, Contract Negotiation, Analysis, Call Centers, Training, Marketing, Management, Real Estate, Process Improvement, Leadership, Project Management, Mortgage Lending, Strategy, Sales, Loans, Investment Properties, FHA, Credit, Customer Service, Loan Origination, Negotiation, First Time Home Buyers, Strategic Planning, Residential Homes, Sales Management, Foreclosures, Single Family Homes, Short Sales, REO, Sellers, Investors
Education
California State University-Dominguez Hills 2006 — 2010
Project Management Certification, Project Management
DeVry University 1993 — 1996
Telecommunications Management
Morningstar March 2015 - Present
Dean Media Group November 2014 - March 2015
Morningstar July 2013 - October 2014
Investopedia ULC August 2012 - July 2013
Investopedia ULC August 2011 - August 2012
Investor's Business Daily & Investors.com September 2006 - August 2011
Investor's Business Daily & Investors.com February 2005 - September 2006
Investor's Business Daily & Investors.com February 2004 - February 2005
VXI Global Solutions, Inc November 2001 - October 2003
Skills
Online Advertising, Web Analytics, Advertising, Google Analytics, Digital Marketing, Advertising Sales, Omniture, Digital Media, Ad Serving, Lead Generation, Sales, comScore, Customer Retention, Mobile Marketing, Mobile Advertising, Web Design, Display Advertising, Billing, Trafficking, RFP preparation, Client Retention, DART for Publishers, DART Sales Manager, iDesk, Nielsen Data, Google Affiliate Network, iab certified, Salesforce.com, Basecamp, Sales Prospecting, Data Analysis, Microsoft Excel, PowerPoint, Webinars, CAN SLIM certified
Education
Shepherd Hill Regional High School
Shepherd Hill Regional High School
Hofstra University 1996 — 2000
BA, Communications
Otis College of Art and Design 2009 — 2009
Continuting Ed, The Art of the Internet: Designing Websites for the 21st Century
Otis College of Art and Design 2005 — 2005
Continuing Ed, Graphic Design Course
Apica Systems April 2015 - Present
Apica Systems January 2014 - April 2015
Nasty Gal August 2013 - December 2013
VXI Global Solutions, Inc July 2012 - August 2013
Skills
Technical Resource..., Project Management, Graphite, Linux, System Administration, Web Performance..., Bash, Project Implementation, Servers, Technical Documentation, Management, Middleware, Technical Support, Troubleshooting, Windows 7, Windows, Operating Systems, Security, Active Directory, Computer Information..., Network Administration, Software Documentation, VPN, Mac OS, Network Security, Cloud Computing, Hardware, Cisco Networking, Networking, SQL, Data Center, Database Servers, System Deployment, Information Technology, DNS, VMware, Selenium, Ruby, Python, Load Testing, Amazon Web Services..., Customer Service, Client Relations, Microsoft Office, Enterprise Software, Software Installation, VMware vSphere, Apache, Windows Server, MySQL
Education
University of California, Los Angeles 2015 — 2016
Certification, Project Management
University of Phoenix 2013 — 2014
Bachelor of Technology (B.Tech.), Computer and Information Sciences, General
Cal Poly Pomona 2010 — 2011
Bachelor of Science (BS), Computer and Information Sciences, General
Friedman Personnel Agency April 2014 - February 2015
Red Bull October 2014 - January 2015
National Association of Professional Women (NAPW) August 2014 - October 2014
CORE Media Group Inc. January 2014 - March 2014
The Comar Agency September 2013 - March 2014
ANN INC. 2013 - 2014
3 Arts Entertainment October 2013 - December 2013
VXI Global Solutions, Inc March 2013 - September 2013
Showtime Networks December 2012 - March 2013
Skills
Visual Merchandising, Merchandising, Store Management, Retail, Store Operations, Retail Sales, Merchandise Planning, Fashion, Product Marketing, Customer Service, Customer Satisfaction, Social Media, Problem Solving, Social Networking, Microsoft Office, Mac OS, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Receptionist Duties, Appointment Scheduling, Sales, Coaching
Education
University of Kentucky 2008 — 2012
Bachelor of Arts (B.A.), Sociology
University of Kentucky
Bachelor of Arts in Sociology , Sociology
Precision Products Group, Inc. - Where Great Ideas Take Shape June 2015 - Present
Human Resource Business Partner 2009 - June 2015
United Architectural Metals February 2015 - March 2015
VXI Global Solutions, Inc 2011 - 2014
Mount Vernon Nazarene University 2008 - 2009
Stoneridge, Inc. Hi-Stat Lexington Div 2004 - 2008
PhoneOne LLC 2001 - 2004
Gregory Industries, Inc. 2000 - 2001
Team America Corp. 1993 - 1997
Skills
Six Sigma, Organizational..., Personnel Management, Leadership Development, Leadership, Management, Human Resources, Program Management, Agile Project Management, Culture Change, Recruiting, Employee Engagement, Budgets, Process Improvement, Project Management, Labor Relations, Employee Relations, Risk Management, Team Leadership, Employer Branding, Kaizen, Start-ups, Employee Training, Staff Development, Employee Benefits, Strategic Planning, Dashboard, Strategic Leadership, Continuous Improvement, Performance Management, Succession Planning, Lean Sigma, Human Capital Management, Change Management, Training, Coaching, Team Building, Marketing, Onboarding, Talent Management, Sourcing, Business Process..., Vendor Management, Outsourcing, Operations Management, New Business Development, Customer Retention, Strategy, Team Management, Industrial Safety
Education
Mount Vernon Nazarene University 2008 — 2009
MBA, Management
Walsh University 1986 — 1990
BA, Business Management
Client: GKN Aerospace October 2014 - June 2015
Leadership Scholars August 2014 - January 2015
VXI Global Solutions, Inc April 2013 - April 2014
Smartravel USA January 2012 - June 2012
Macy's October 2011 - February 2012
Cintas Corp. February 2007 - April 2011
Valley Learning Center, Inc 2006 - 2008
Wesley Education Center 2005 - 2007
Time Warner Cable April 2004 - April 2005
ACS Solutions December 2001 - October 2003
Skills
Word, Outlook, Internet Explorer, Windows 7, Excel, Microsoft Office, Microsoft Works, Visio, FrontPage, Employee Engagement, Employee Relations, Succession Planning, HRIS, HR Software, Employee Benefits, Green Belt, Conflict Resolution, Multi-site, College Recruiting, Recruitment/Retention, Change Management, Taleo, PeopleSoft, Legal Compliance, Diversity & Inclusion, Workplace Harassment, EEO Reporting, Benefits Negotiation, Microsoft Excel, Human Resources, Microsoft Word, Talent Management, Talent Acquisition, Training, Leadership, Recruiting, Benefits Administration, Management, Temporary Placement, Interviews, Workforce Planning, Deferred Compensation, New Hire Orientations, FMLA, Payroll, Policy, Onboarding, Employee Training, Organizational..., Personnel Management
Education
Ohio University 1987 — 1992
Bachelor, Economics
Mt. Healthy High School
Diploma, Honors
safelite solutions August 2013 - September 2013
JCPenney September 2012 - September 2012
VXI Global Solutions, Inc 2010 - 2012
InfoCision Management Corporation July 2007 - June 2008
Jay’s Hot Dogs December 2006 - September 2007
Skills
Customer Service, Telecommunications, Call Center, Customer Satisfaction, Customer Experience, Telephone Skills, Data Entry, Teamwork, Team Building, Coaching
Education
The Ohio Academy Paul Mitchell Partner School-Columbus 2012 — 2014
cosmotology, Cosmetology, Barber/Styling, and Nail Instructor
Choffin Career and Technical Center 2005 — 2006
ged, High School Equivalence Certificate Program
Asurion May 2014 - Present
City Marque September 2013 - April 2014
TravelClick August 2010 - September 2013
ACE Global Contact Centers INC. January 2010 - August 2010
VXI Global Solutions, Inc August 2009 - February 2010
Oakwood Worldwide August 2008 - June 2009
Oakwood Worldwide August 2007 - August 2008
Oakwood Worldwide August 2005 - August 2007
Best Western International February 2004 - August 2005
Best Western International July 2002 - February 2004
Skills
Certified Hospitality..., CMS, Sabre, Avaya, Call Center, Problem Solving, Customer Relations, Customer Service, Coaching, Operations Management, Mentoring, Account Management, Negotiation, Team Building, Team Management, Customer Satisfaction, Process Improvement, Microsoft Office, Strategic Planning, Budgeting, Excel, Contract Negotiations, Hiring, Scheduling, Forecasting, Performance Management, Team Leadership, Employee Relations, New Business Development, Leadership Development, Change Management, Supervisory Skills, People Management, Process Engineering, Employee Engagement, PowerPoint, Word, Planning, Business Strategy, Business Analysis, Outlook, Budgets, Management, Microsoft Excel, Contract Negotiation, Call Centers, Project Planning, Sales, Leadership, Hospitality
Education
Educational Institute of the American Hotel and Lodging Association 2005 — 2005
Certificate, Hospitality Supervision
Glendale Community College 1999 — 2002
Associate in Applied Science, Computer Graphic Design
Revolution Supply Co. August 2015 - Present
Hanthel Consulting July 2012 - August 2015
VXI Global Solutions, Inc September 2012 - December 2013
Ramona Tire and service January 2012 - September 2012
Working Class Auto Repair June 2010 - January 2012
Dubai Restaurant May 2009 - June 2010
Pep Boys December 2008 - April 2010
Sunroad Automotive November 2006 - December 2008
Skills
Social Media Marketing, Email Marketing, CRM, Management, Training, Marketing, Sales, Customer Satisfaction, Business Development, Strategic Planning, Business Planning, Customer Service, Marketing Strategy, Sales Management, Process Improvement, Budgets, Product Development, Business Analysis, Strategy, Market Analysis, Program Management, Lead Generation, Project Management, Leadership, Customer Retention, Team Leadership, Inventory Control, Human Resources, Business Strategy, Advertising, Team Building, E-commerce, Start-ups, Account Management, Social Media, Team Management, New Business Development, Accounting, B2B, Consumer Behaviour, Operations Management, Time Management, Sales Operations, Analysis, Sales Process, Call Centers, Forecasting, Vendor Management, Retail, project profile
Education
University of Phoenix-San Diego Campus 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
University of Phoenix 2008 — 2012
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Samaritas Productions July 2010 - Present
Homewood Productions February 2004 - Present
Copyland Printing January 2012 - May 2012
VXI Global Solutions, Inc November 2009 - May 2011
Creative Design Group September 2009 - November 2009
Apple April 2008 - March 2009
Mighty Oak Entertainment April 2007 - August 2007
Universal Studios March 2007 - August 2007
44 Blue Productions May 2007 - May 2007
WBRZ-TV November 2006 - January 2007
Skills
Video, Video Production, Public Relations, Producing, Sound, Editing
Education
Full Sail University 2002 — 2004
Service Corporation International July 2015 - Present
Synchrony Financial July 2014 - July 2015
1-800-DENTIST February 2014 - July 2014
Lunada Biomedical March 2013 - May 2013
IN Marketing Services August 2010 - March 2013
VXI Global Solutions Inc October 2009 - August 2010
Capital One August 2007 - July 2009
School Loans Corp May 2003 - May 2007
School Loans Corp January 2004 - June 2004
School Loans Corp May 2003 - January 2004
Skills
Training, Call Centers, Sales, Leadership, Management, Sales Operations, Customer Retention, Call Center, Sales Management, Team Building, Customer Service, Coaching, Team Leadership, Marketing, Customer Satisfaction, Account Management, Business Development, Recruiting, Solution Selling, Leadership Development, Customer Experience, Selling, Sales Presentations, Cold Calling, Telecommunications, Microsoft Office, Strategic Planning, Social Media, Spanish, Data Analysis, Advertising, B2B, New Business Development, Sales Process, Direct Sales, Salesforce.com, Analysis, Strategy, CRM, Telemarketing, Lead Generation, Strategic Partnerships, Vendor Management, Marketing Strategy, Mentoring, RFP Generation, Third Party Vendor..., Vendor Relationship..., Outsourcing, BPO
Education
Mount Saint Mary's University 2012 — 2022
Bachelor of Business Administration (B.B.A.); English (B.A.), Business, Management, Marketing, and Related Support Services
Santa Monica College
Communications
Farmers Insurance December 2011 - Present
VXI Global Solutions, Inc October 2009 - December 2011
Corptemps Staffing April 2000 - September 2008
Skills
Property & Casualty..., Insurance, Health Insurance, Employee Benefits, Applicant Tracking..., Talent Acquisition, Group Life, Accident Insurance
Education
Kent State University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Still attending
The Ohio State University 2006 — 2007
Bachelor's degree, Public Relations/Image Management
Belmont Pines Hospital April 2013 - Present
Shepherd of the Valley Lutheran Retirement Services February 2011 - April 2013
VXI Global Solutions, Inc September 2009 - February 2011
InfoCision Management Corporation August 1999 - August 2009
Skills
Employee Relations, Performance Management, Negotiation, Human Capital Management, Employee Engagement, Hiring, Talent Acquisition, HRIS, Talent Management, Recruiting, Personnel Management, Management, New Hire Orientations, Benefits Administration, Program Management, FMLA, Human Resources, College Recruiting, Onboarding, Payroll, Temporary Placement, Organizational..., Employee Benefits, Technical Recruiting, Resume Writing, Labor Relations, Applicant Tracking..., Interviews, Screening, Deferred Compensation, HR Policies, Sourcing
Education
University of Phoenix 2007 — 2009
MBA, Human Resources
Youngstown State University 1994 — 1999
BSBA, Human Resources Management
Arizona State University May 2014 - Present
VXI Global Solutions, Inc October 2011 - Present
ASAP January 2010 - October 2011
AT&T October 2007 - December 2009
at&t October 2007 - December 2009
AT&T January 1989 - December 2009
AT&T January 2003 - October 2007
at&t January 2000 - January 2003
at&t January 1989 - January 2000
at&t January 1995 - January 1996
Skills
Organizational..., Excel, Program Management, Team Building, Business Strategy, Business Management, Customer Relations, Coaching, Customer Service, Documentation, Employee Relations, Forecasting, Hiring, Internet, Team Leadership, Leadership Development, Microsoft Office, NT, Operations, Outlook, Operations Management, Telecommunications, Troubleshooting, Microsoft Excel, Call Center, Recruiting, Management, Technical Support, Customer Satisfaction, Leadership, Vendor Management, Human Resources, Training, Call Centers, Project Management, Software Documentation, Process Improvement, Personnel Management, Employee Benefits, Payroll, Benefits Administration, Customer Experience, Sales, Labor Relations, Employee Training
Education
Marian University 2004 — 2005
n/a, Human Resources
Vincennes University 1987 — 1989
a BA Business; BA Business, Business Administration and Management, General
YMCA of Western Stark County December 2014 - Present
YMCA of Central Stark County (Ohio) May 2014 - Present
YMCA of Stark County October 2013 - Present
VXI Global Solutions, Inc September 2012 - May 2013
Infocision April 2011 - July 2012
State Of Ohio 5th District Court of Appeals January 2009 - July 2009
Stark County Court of Common Pleas December 1997 - January 2009
Skills
Management, Databases, Telemarketing, Team Leadership, Microsoft Office, Windows 7, Customer Retention, Computer Hardware, Data Entry, Outlook, Computer Maintenance, Microsoft Excel, Access, Windows, Networking, Time Management, Customer Service, Leadership, Troubleshooting, Community Outreach, Event Planning
Education
Kent State University 1991 — 1997
BBA, Information Systems
Vallourec Star February 2014 - Present
VXI Global Solutions, Inc October 2011 - July 2012
US Navy March 2006 - January 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Web Design, CSS Javascript, HTML, Highly detail oriented, Work in A Fast Paced..., Photoshop, Image Editing, Highly motivated..., Research, Determination to Succeed, Outstanding..., Electrical..., English, Windows, Outlook, Teaching, Public Speaking, Electronics, Leadership, Networking, Programming, Troubleshooting
Education
Southern New Hampshire University 2014 — 2015
Bachelor of Business Administration (B.B.A.), International Business/Trade/Commerce
University of Phoenix 2013 — 2014
Associate of Arts and Sciences (AAS), Information Technology, 3.8
Youngstown State University 2012 — 2013
Bachelor of Science (BS), Pre-Medicine/Pre-Medical Studies, 3.79
Brookfield High School
Crdentia June 2010 - July 2010
VXI Global Solutions, Inc May 2008 - June 2010
Education
South Plains College 2010 — 2011
Pre-pharmacy, Science
Freelance August 2012 - December 2012
VXI Global Solutions, Inc January 2010 - June 2011
Spark Networks, PLC August 2005 - November 2008
Skills
Production Assistance, Customer Satisfaction, Commercials, Music Videos, Quality Assurance, Common Sense, Positivity, High Sense Of Urgency, Critical Thinking, Photoshop, Reliability, Personality, Innovation, Public Speaking, Problem Solving, Conflict Resolution, Microsoft Excel, Constructive Feedback, Qualitative Research, Entertainment, Coaching Staff, Instructor-led Training, Directing, Documentaries, Creative Writer, PowerPoint, Employee Training, Management, Hiring Employees, Key Performance..., Microsoft Office, Employee Handbooks, Documentations, BPO, Charismatic Leadership, Customer Service, Call Center, Sales, Training, Leadership, Social Networking, Call Centers, Customer Retention, Recruiting, Social Media Marketing, Omniture, Troubleshooting, Salesforce.com, Creative Writing, Curriculum Development
Education
University of Central Missouri 1992 — 1993
Masters, Criminal Justice, 3.33
Central Michigan University 1987 — 1992
B.S, Political Science and Women's Studies
Brainard Rivet Co March 2015 - Present
Rental Corral May 2013 - March 2015
Ohio July 2012 - May 2013
VXI Global Solutions, Inc February 2011 - July 2012
Inner Circle Pizza December 2007 - December 2010
Skills
Entertainment, Social Media, Microsoft Office, Event Management, Customer Service, Event Planning, Photoshop, Video Production, Microsoft Excel, Microsoft Word, Public Speaking, Leadership, Sales, Outlook, Customer Satisfaction, Customer Experience, Telecommunications, Training
Education
DeVry University-Ohio 1997 — 1999
None, Electrical and Electronics Engineering, N/A
Trumbull Co. Joint Vocational School 1994 — 1996
Certification of Completion, Electronics, 11th - 12th
Girard High School 1992 — 1994
Diploma, General Education, 9th - 10th
IT Consultation September 2010 - Present
Sapient April 2013 - May 2013
Xerox Corporation February 2009 - August 2010
VXI Global Solutions, Inc February 2008 - February 2009
Innervision Technology Relocation Company February 2007 - February 2008
Play Del Rey Elementary 2007 - 2008
INMOR Corporation September 2004 - December 2006
Xerox Corporation December 1998 - December 2003
Xerox Corporation December 1989 - December 1998
Quotron Systems December 1987 - December 1989
Skills
Testing, JavaScript, Documentation, Troubleshooting, Quality Assurance, HTML, Operating Systems, Windows, Unix, Requirements Analysis, Problem Solving, Customer Relations, Process Improvement, Scrum, MS Project, Software Documentation, Customer Service, Disaster Recovery, Business Analysis, SharePoint, Regression Testing, SQL, Management, Project Management, Agile Methodologies, Integration, Microsoft SQL Server, Manual Testing, System Testing, SDLC, Cross-functional Team..., Databases, Software Development, Test Planning, PMP, Solaris, Software Project..., Outsourcing, Technical Support, Hardware, Networking, Vendor Management, IT Service Management, Cloud Computing, ITIL, Security, System Administration
Education
California State University, Dominguez Hills 2012 — 2012
Certification, Project Management
University of Phoenix 2000 — 2002
Information Technology
SOFTPARBA, INC May 2013 - Present
PHFE August 2011 - Present
VXI Global Solutions, Inc June 2010 - May 2011
ITT 2003 - 2006
Skills
SharePoint, Vendor Management, Microsoft SQL Server, Business Analysis, Business Intelligence, IIS, Active Directory, Outsourcing, Service Delivery, PMP, Requirements Analysis, ITIL, SDLC, ASP.NET, Software Development
Education
California State University-Long Beach - College of Business Administration 2001 — 2006
MIS, Business Applications, Ecommerce, Telecommunications, Project Management, Internet Marketing
CSULB 2001 — 2005
MIS, Ecommerce, Business Intelligence, Business Applications, Telecommunications
VXI Global Solutions, Inc July 2012 - Present
VXI Global Solutions, Inc March 2009 - Present
Discovery Networks September 2007 - December 2008
Stacey Matthew Entertainment 2002 - 2008
Fox Television 2002 - 2003
Overbrook Entertainment 2000 - 2002
Don Cornelius Productions 1998 - 2000
QDe 1990 - 1998
Quincy Jones Entertainment 1990 - 1997
Quincy Jones Entertainment 1990 - 1997
Skills
Executive Search, Talent Management, Program Development, Ramp Recruitment, Recruiting, Diversity, Resume Writing, Executive Reporting, HRIS, Leadership Development, Internet Recruiting, Employee Training, Applicant Tracking..., Workshop Facilitation, Vendor Management, Organizational..., Talent Acquisition, Outsourcing, Succession Planning, Change Management, Staff Development, College Recruiting, Call Centers, Advertising, Screening Resumes, Training, Interviews, Staffing Services, Human Resources, Sourcing, Management, Performance Management, HR Policies, Personnel Management, Employee Engagement, Contract Recruitment, Team Building, Temporary Placement, Analytics, Training Delivery, Screening, Recruitment Advertising, Team Management, CRM, BPO, HR Consulting, Temporary Staffing, Leadership, Workforce Planning, Customer Retention
Education
Stanford University
B.A., Human Biology
Santa Clara HIgh School
VXI Global Solutions, Inc January 2012 - Present
NEWcorp September 2008 - January 2012
ATT Mobility March 2006 - July 2008
Gap Inc. April 2005 - February 2006
Barnes and Noble November 2002 - April 2005
Best Buy November 1996 - November 2002
Skills
Gallup University -..., MOHR - Retail..., Bob Pike - Participant..., Training, Recruiting, Store Management, Big Box, People Development, Customer Retention, Purchasing, Loss Prevention, Employee Relations, EEOC, Sales, Customer Service, Profit, Hiring, Leadership, Merchandising, Management, Retail, Succession Planning, Business Development, Sales Management, Personnel Management
Education
The University of Akron 1993 — 1998
DIRECTV August 2013 - Present
VXI Global Solutions, Inc September 2012 - August 2013
VXI Global Solutions, Inc May 2010 - September 2012
VXI Global Solutions, Inc November 2007 - January 2011
Vision-X, Inc November 2007 - August 2008
Skills
Performance Management, BPO, Call Center, Employee Engagement, Training Delivery, Training Management, Workforce Management
Education
University of California, Berkeley
Ericsson February 2014 - Present
Ansco & Associates, LLC April 2013 - January 2014
General Dynamics Information Technology February 2013 - March 2013
Overland Contracting/Black & Veatch January 2012 - January 2013
VXI Global Solutions, Inc July 2011 - December 2011
Dell February 2011 - June 2011
Mycom February 2009 - February 2011
Hendrickson July 2008 - December 2008
Universal Mind February 2008 - May 2008
Stark State College 2004 - 2008
Skills
Construction Management, Project Management, System Deployment, System Administration, Cisco Technologies, Quality Assurance, Dreamweaver, InDesign, Illustrator, QuarkXPress, Graphic Design, Layout, Web Design, Graphics, Brochures, Photoshop, After Effects, Illustration, CSS, Pre-press, Packaging, Troubleshooting, 4G
Education
Stark State College of Technology 2004 — 2007
Associates, Information Technologies
Kent State University 2001 — 2003
Bachelors, Computer Science
VXI Corporation Application Development ManagerVXI2001 - Present
VXI Global Solutions, Inc 2001 - Present
Skills
SQL Server, Business Intelligence, Web Development, Microsoft SQL Server, ASP.NET, Visual Studio, Software Development, HTML, JavaScript, IIS, .NET, SQL, C#, CMS, Operating Systems, Business Analysis, XML, Troubleshooting, Software Documentation, Access, Testing, Requirements Analysis, SDLC, Software Project..., Windows, Vendor Management, Outsourcing, CRM
Education
Beijing University of Technology 1989 — 1993
Stream Global Services June 2013 - May 2014
VXI Global Solutions, Inc October 2012 - April 2013
VXI Global Solutions, Inc May 2012 - October 2012
Convergys August 2011 - May 2012
Pauline Books & Media November 2008 - May 2011
Beacon Press July 2008 - October 2008
Homestead Needle Arts July 2007 - August 2007
Food Bank Of Eastern Michigan May 2007 - July 2007
Boston University January 2006 - October 2006
Luke M. Powers Catholic High School September 2004 - June 2005
Skills
Proofreading, Editing, Publishing, Web Content, Copy Editing, Editorial, Management, Online Publishing, PowerPoint, Ebooks, Microsoft Excel, Customer Service, Telecommunications..., Telecommunication..., Organization &...
Education
Marquette University Law School
Juris Doctor, Law, 3.806 / 4.000
Boston University 2005 — 2008
Bachelor of Arts (BA), English Language and Literature, General, 3.20 / 4.00
Marlabs Inc May 2012 - Present
Vance Info March 2010 - April 2012
VXI Global Solutions, Inc March 2008 - February 2010
Symbio September 2002 - February 2007
ST Labs/Data Dimensions January 1998 - August 2002
Absolute Quality, Inc. March 1996 - December 1997
Microprose April 1992 - March 1996
Daedalean December 1987 - February 1992
Skills
Outsourcing, CRM, Quality Assurance, Testing, Software Development, BPO, Strategy, Globalization, Business Development, Customer Service, Start-ups, Technical Recruiting, ERP, Global Sourcing, Software Project..., Sales Operations, Requirements Analysis, IT Outsourcing, New Business Development, Contract Negotiation, Integration, Customer Relations, Software Testing, Digital Asset Management, ESB, Higher Education, Financial Services
Education
UMBC 1985 — 1990
BA, Political Science
University of Maryland Baltimore County 1985 — 1990
BA, Political Science
CDJ Trading Co. Overstock Jewelry Plus January 2012 - Present
ServiceLive April 2010 - April 2012
VXI Global Solutions, Inc May 2008 - December 2010
TRG Customer Solutions March 2002 - October 2006
MCI 1998 - 2002
Skills
Workforce Management, BPO, Call Center, B2B2C, Sales Operations, Sales Management..., Sales&Marketing, Call center start-up, Call Center Development, Customer Service, Training, Business Analysis, Business Process, Vendor Management, Field Operations, Customer Experience
Education
Missouri State University
Street Dreamz January 2010 - Present
VXI Global Solutions, Inc July 2008 - September 2009
Education
California State University-Northridge 2004 — 2011
Wayfair June 2011 - Present
VXI Global Solutions, Inc February 2011 - November 2011
Netflix July 2010 - February 2011
Netflix July 2010 - November 2010
Asurion December 2007 - July 2010
Asurion Protection Services December 2007 - July 2010
Dish Network August 1995 - December 2007
Dish Network Global (EchoStar Satellite, LLC) August 1995 - December 2007
EchoStar Satellite, LLC January 1995 - January 2007
Education
Ashford University 2009 — 2011
Organizational Management
University of Houston 1992 — 1996
Industrial Distribution - Logistics
ASHFORD UNIVERSITY, Iowa
Organizational Management
University of Houston
Industrial Distribution
TEKsystems 2012 - Present
VXI Global Solutions, Inc January 2011 - September 2012
Epixtar August 2006 - August 2010
Epixtar March 2005 - August 2006
SITEL CORPORATION January 2004 - March 2005
Telespectrum November 2002 - January 2004
Skills
Call Center, BPO, Inbound Marketing, Workforce Management, Outsourcing, Telemarketing, Customer Satisfaction, Customer Experience, Operations Management, Vendor Management, Process Improvement, Call Center Development, Performance Management, Contact Centers, Team Management, Customer Service, Lead Generation, Customer Retention, CRM, Account Management, Call Centers, Leadership, Management, Strategy, Training, Sales Operations, Program Management, Forecasting, Human Resources, Analysis, Employee Training, Sales
Education
Marshall University 1995 — 1999
Bachelor of Arts
Onyx Power July 2011 - Present
VXI Global Solutions, Inc March 2011 - July 2011
Meijer October 2010 - February 2011
AFROZE TEXTILE INDUSTRIES February 2008 - May 2010
Skills
Troubleshooting, Microsoft Office, Teamwork, Time Management, MS Project, Project Planning, Computer Hardware, Software Documentation, PLC, Customer Service, Matlab, Switches, Team Leadership, Windows 7, Automation, Testing, Preventive Maintenance, AutoCAD, Power Electronics, Instrumentation, Calibration, PLC Programming, Transformer, Technical Support, Electronics, Power Distribution, Product Development, Team Management, Analysis, Microsoft Excel, Vendor Management, S7, HMIs, Electrical Engineering, Process Control, Allen Bradley, Orcad, Power Systems, Project Engineering, Engineering, Manufacturing
Education
Sir Syed University of Engineering and Technology 2004 — 2007
BS, ELECTRONICS
IAITAM March 2013 - Present
VXI Global Solutions, Inc November 2012 - March 2013
RadioShack November 2006 - March 2013
Oakwood middle school August 2012 - November 2012
Skills
Sales, Process Improvement, Microsoft Excel, Customer Service, Social Media Marketing, IT Service Management, Microsoft Office, Store Management, Conference Coordination, Technology Integration, Mobile Technology, Mathematics Education, Retail Sales, POS, Telephone Skills, Cashiering, Product Knowledge, People Skills, Direct Sales
Education
Kent State University 2005 — 2011
Bachelor of Education (B.Ed.), Mathematics
Field High School 2002 — 2006
Diploma
Omega Title Agency, LLC November 2014 - Present
Omega Title Agency, LLC January 2013 - November 2014
VXI Global Solutions, Inc July 2012 - December 2012
West Corporation August 2011 - June 2012
Old Republic Title Company November 2001 - December 2007
Skills
Microsoft Office
Education
Kent State University
Bachelor of Business Administration, Finance
Kent State University
Bachelor of Science, French Translation
Americhem November 2014 - Present
Universal Screen Arts, Inc. August 2014 - November 2014
Time Warner Cable April 2014 - September 2014
DIEBOLD February 2014 - March 2014
VXI Global Solutions, Inc August 2013 - February 2014
Wayne-Dalton Garage Door Manufacturing / Overhead Door Corp. March 2012 - February 2013
HARRY AND DAVID CATALOG CALL CENTER AND DISTRIBUTION SITE May 2002 - August 2004
ALLIANCE DATA SYSTEMS March 1994 - June 2002
Skills
Talent Aquisition, Employee Benefits, Employee Relations, Employment Law, FMLA, Workers Compensation, Workforce Planning, Workforce Management, SHRM, Relocation, Cultural Diversity, Diversity Training, College Recruiting, Supervisory Experience, Positive Work..., Team Building, HRIS, iCIMS, PeopleSoft, 401k, Employee Handbooks, Compensation Structure..., Pension Administration, Benefits Management, Training Management, Talent Management, Deferred Compensation, Succession Planning, HIREIQ
Education
The Ohio State University - The Max M. Fisher College of Business 1992 — 1996
B.S., Human Resources and Marketing
Wooster High School 1988 — 1992
College Prep
Eye.Q. Optometry January 2013 - Present
VXI Global Solutions, Inc October 2011 - October 2012
Skills
EMR, Healthcare, Healthcare Information..., HIPAA, Medical Terminology, Clinical Research, Nursing, BLS, Healthcare Management, Hospitals, Patient Safety
Education
University of Santo Tomas 2007 — 2011
Bachelor's degree, Registered Nursing/Registered Nurse
VXI Global Solutions, Inc December 2009 - July 2012
Skills
Call Center
Education
Unversity of Pittsburgh 1983 — 1987
B.A., Fine Art
Art Institute of Pittsburgh 1977 — 1978
none, Commercial and Advertising Art
Easter Gateway Community College, Valley Center Campus
Software Design, Interactive/Internet Digital Media
VXI Global Solutions, Inc April 2012 - Present
Universal Development June 2011 - October 2011
West Teleservices October 2004 - April 2008
MCI Corporation November 1998 - May 2004
Skills
Microsoft Office, Windows, Phone Etiquette, Customer Service, Outlook, Scheduling, Excel, Word
Education
Colorado Technical University 2006 — 2007
Associate of Science, Accounting
Bethal High School 1997 — 1998
General
James Madison High School 1994 — 1997
General Studies
Kenan Advantage Group May 2015 - Present
VXI Global Solutions, Inc December 2011 - March 2015
October Research August 2011 - October 2011
Skills
Training, Process Improvement, Sales, Microsoft Word, Customer Service, Social Media Marketing, Email Marketing, Microsoft Excel, Team Leadership, Account Management, Team Building, Marketing Strategy, Microsoft Office, CRM, Leadership
Education
Kent State University
Disability Group, Inc. May 2011 - Present
VXI Global Solutions, Inc June 2007 - August 2010
VXI Global Solutions, Inc May 2006 - June 2010
FUNDED CAPITAL MORTGAGE November 2007 - August 2008
Century 21 December 2005 - May 2007
MANTRA ENT July 2002 - January 2007
Mantra Inc August 2001 - January 2007
BRET HARTE PREP MDLE SCH August 1995 - December 1996
Skills
Contract Negotiation, Mediation, Outlook, Workers Compensation, Legal Research, Legal Writing, legal, Paralegals, Telecommunications
Education
Century 21 Real Estate 2006 — 2007
certificate, Principals
Los Angeles Southwest College 1997 — 2000
Associate of Arts (AA), Criminal Justice/Law Enforcement Administration
Los Angeles Southwest College
Associate-Degree, Criminal Justice
1st Advanced EMS December 2011 - March 2012
Columbus State Community College 2010 - 2012
VXI Global Solutions, Inc February 2010 - October 2010
West Corporation October 2008 - January 2010
Skills
EMT, EKG, Venipuncture, BLS, High Angle Rescue, River Rescue, IV Med Administration, Decision Making, Critical Thinking, Creative Problem Solving, Wound Care, Integrity, Highly Analytical, Fast Learner, Desire To Learn
Education
Columbus State 2010 — 2012
In Progress, EMS/Fire Science, 3.8
University of Toledo 2002 — 2006
Chemistry
VXI Global Solutions, Inc November 2011 - Present
The Timken Company July 2007 - January 2009
Education
Stark State College of Technology
BUSINESS MGT/MARKETING
VXI Global Solutions, Inc 2009 - 2010
Acumen Enterprise March 2001 - May 2009
Aon June 1998 - February 2001
Skills
Proficient with..., Fluent in Russian-..., Proficient in actuarial...
Education
Cornell University 1994 — 1998
Bachelor of Arts (B.A.), Economics
Mount Carmel High School 1990 — 1994
High School Diploma
EXAL Corporation September 2011 - Present
VXI Global Solutions, Inc April 2010 - March 2011
Astro Shapes Inc. May 2009 - February 2010
Education
Thiel College 2008 — 2009
no, Criminal Justice and Corrections
Lakeland Community College 2007 — 2008
no, Business Administration and Management, General
Warren G. Harding 2005 — 2006
no, Sport and Fitness Administration/Management
Teach For America November 2014 - Present
Teach For America October 2012 - October 2014
VXI Global Solutions, Inc July 2008 - July 2012
Moore Stephens Wurth Frazer and Torbet, LLP April 2008 - June 2008
Skills
ADP Payroll, ADP Reporting, Kronos Timekeeping, QuickBooks, Timberline Accounting, CCH ProSystem fx, Financial Audits, Account Reconciliation, Compensation Structure..., Payroll Conversions, Cost Variance Analysis, Internal Control..., Project Management, Training, Compensation Structures, Payroll, CRM, Microsoft Excel, Leadership, Accounts Payable, Workday Payroll, Workday Report Writer, Process Improvement, Management
Education
University of California, Los Angeles 2009 — 2009
Professional Designation, Finance and Financial Management Services, 3.8 /4.0
University of California, Los Angeles 2006 — 2007
Professional Designation, Accounting, 3.8 / 4.0
University of Nebraska-Lincoln 2000 — 2002
Bachelor of Science (B.S.), Business Administration and Management, General, 3.8 / 4.0
INTI College Subang Jaya 1998 — 2000
Diploma, Business/Commerce, General, 3.5 / 4.0
Harbortouch September 2011 - Present
VXI Global Solutions Inc December 2011 - April 2012
OKS Ameridial Yo April 2010 - February 2011
Education
McKinley Senior High School 2005 — 2009
Diploma
Kent State University at Stark
VXI Global Solutions, Inc 2010 - 2012
Education
Ursuline High School 2006 — 2009
The University of Akron
DS Services / DS Waters May 2014 - Present
OneClick Apple Specialist April 2013 - Present
Houdini INC / Wine Country Gift Baskets November 2014 - December 2014
DHD Media / IDM Pay February 2014 - May 2014
Uber Technologies INC September 2013 - December 2013
VXI Global Solutions INC October 2012 - January 2013
Carter Trucking Service INC October 2008 - August 2012
Alorica Philippines, Inc. May 2007 - August 2008
Education
California State University, Fresno
BS, Political Science
Santa Monica College
AS, Computer Science and Computer Engineering
miVIP Surgery Centers March 2015 - Present
eKomi - The Feedback Company June 2014 - March 2015
SCAN Health Plan December 2012 - May 2014
Consulting - Health Care June 2012 - November 2012
CyberDefender October 2011 - May 2012
VXI Global Solutions, Inc June 2010 - April 2011
Fox Rent-A-Car July 2008 - February 2010
Skills
Sales, Call Center, Quality Assurance, Workforce Management, Business Process..., Business Development, Recruiting, Call Centers, Program Management, Customer Service, Sales Management, Process Improvement, Training, Microsoft Excel, Talent Acquisition, Sales Process, Management, Telecommunications, Performance Management, Direct Sales, Forecasting, Operations Management, Customer Service..., Sales Operations, Analytical Skills
Education
California State University-Los Angeles
Bachelor's degree, Telecommunications Management
Gospel Praise Radio June 2012 - Present
DIRECTV 2009 - 2013
Vista College September 2011 - October 2012
VXI Global Solutions, Inc August 2010 - April 2012
Pivot Point International September 2011 - November 2011
Skills
Post Production, Musicians, Music Production, Music, Radio, Advertising, Mac, Adobe Audition, Social Media, Public Speaking, Photoshop, Photography, Event Planning, Hair Cutting, Social Networking
Education
South Plains College 1994 — 1998
Associates, Telecommunications
VXI Global Solutions, Inc January 2012 - June 2012
VXI Global Solutions, Inc 2012 - 2012
Ameridial Inc March 2011 - July 2011
Skills
Creative Writing, Writing, Customer Service, People Skills, People-oriented, Data Entry, Call Centers, Sales, Customer Experience, Time Management, Teamwork, Team Leadership, Marketing, PowerPoint, Social Media Marketing, Telephone Skills, Event Management, Social Media, Cashiering, Organizational..., Inbound Marketing, Online Research, Office Administration, Microsoft Word, Outlook, Microsoft Excel, Retail, Direct Sales, Event Planning, Cold Calling
Education
Ashford University 2013 — 2015
Bachelor's degree, public relations and marketing
American InterContinental University 2006 — 2009
Associate of Arts (AA), Business Administration and Management, General
McKinley Senior High School 2000 — 2004
Electronic Document Processing November 2013 - Present
VXI Global Solutions, Inc October 2008 - March 2009
Nissan North America May 2003 - May 2005
Skills
Customer Satisfaction, Customer Retention, Leadership, Call Centers, Microsoft Word, Microsoft Excel, PowerPoint
Education
ITT Technical Institute- Torrance 2010 — 2013
American Career College-Los Angeles 2009 — 2010
Certificate of Completion, Medical Insurance Specialist/Medical Biller
VXI Global Solutions, Inc FM On-Air PersonalityNews-Talk 1480 WHBC Morning Show Canton Ohio1999 - 2005
Skills
Radio Broadcasting, Communications,, Blogging,, Call Centers, Social Media, Social Media Marketing, Customer Service, Leadership, Sales, Advertising, Marketing, Broadcast, Public Speaking, Team Building
Education
Kent State University at Stark 1995 — 2000
Communication and Media Studies
Premera Blue Cross December 2013 - Present
VXI Global Solutions, Inc 2012 - 2012
Premera Blue Cross July 2009 - October 2009
Skills
Hardware Diagnostics, Software Installation, Customer Service, Asset Managment, Dell Workstations, Hardware Installation, Equipment Installation, Network Hardware, Enterprise Software, Technical Support, Troubleshooting, Help Desk Support, Hardware Support, Active Directory, Testing, Software Documentation, Windows 7, Problem Solving, Workstations
Education
Edmonds Community College 2009 — 2011
ATA, Computer and Information Sciences and Support Services, 3.5
Gold Exchange March 2013 - Present
Gold Star Home Remodeling LLC August 2012 - November 2012
Moviola May 2012 - August 2012
1 on 1 Learning with Laptops February 2011 - March 2011
Public Storage Corporate Office July 2010 - November 2010
VXI Global Solutions, Inc November 2009 - May 2010
Education
Los Angeles City College
Business/Managerial Economics
VXI Global Solutions, Inc June 2011 - July 2015
VXI GLOBAL SOLUTIONS August 2010 - June 2015
VXI GLOBAL SOLUTIONS May 2010 - August 2010
VXI GLOBAL SOLUTIONS October 2009 - May 2010
Infocision Management Systems August 2008 - August 2009
Education
Southern New Hampshire University 2015 — 2017
Associate's degree, Information Technology
Douglas County Comprehensive High School
Diploma
Douglas County High School 1996 — 2000
High School Diploma
Rels January 2015 - Present
Convergys September 2014 - Present
Atlanta Braves March 2013 - Present
Atlanta Braves February 2013 - Present
VXI Global Solutions, Inc June 2012 - February 2013
iQor December 2004 - April 2008
Skills
Computer Hardware, Brand Development, Broadcast Journalism, Marketing, Sales, Sports Marketing, Social Media Marketing, Facebook, Social Networking, Media Relations, Public Relations, WordPress, Social Media, Corporate Communications, Press Releases, Sponsorship, Media Planning, Blogging, Broadcast Television
Education
Minnesota School of Business 2006 — 2008
Business/Corporate Communications, Passed
Envision Rx Options December 2013 - Present
It Works Global May 2013 - Present
Self-employed 2013 - Present
VXI Global Solutions, Inc August 2012 - February 2013
Skills
Customer Service, Customer Service..., Friendly Personality, Highly motivated..., Sales, Microsoft Word, PowerPoint, Money Management
Education
The University of Akron 2013 — 2017
Associate's degree, Cooking and Related Culinary Arts, General
Central Hower High 2004 — 2007
High School Diploma
VXI Global Solutions, Inc July 2011 - Present
AMAG Technology January 2004 - January 2006
Skills
Call Centers, Telemarketing, Workforce Management, Customer Experience, Contact Centers, Outsourcing, Customer Satisfaction, Lead Generation, CRM, Account Management, Inbound Marketing, Sales, Vendor Management, Team Management, Customer Service, Business Development, Sales Management
Education
Pacific Travel Trade 1997 — 1998
Business Computer Operations
El Camino College-Compton Center
Business Administration and Management, General
Chester Adult School
Medical Insurance Specialist/Medical Biller
iDiscover, LLC April 2013 - Present
VXI Global Solutions, Inc March 2011 - April 2013
Skills
Auditing, General Ledger, Account Management, Process Improvement, QuickBooks, Accounting, Fixed Assets, Accounts Payable, Leadership, Journal Entries, Financial Reporting, Account Reconciliation, Microsoft Excel, Project Management, Accounts Receivable, Access, PowerPoint, Document Management, Accruals
Education
University of New Orleans 2008 — 2010
Bachelor of Science (BS), Accounting, 3.5 GPA
VXI Global Solutions, Inc May 2013 - Present
Touch One Enertainment, LLC February 2002 - Present
Education
Muskingum College 1994 — 1998
BA, Speech Communication and Electronic Media
Global business centers 2012 - 2013
VXI Global Solutions, Inc March 2010 - February 2011
Skills
Microsoft Office, Typing, American Sign Language
Education
los angeles high school 1998 — 2002
Chaffey College