Wachovia Bank Card Services
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Wachovia Bank Card Services Employees
Kabbage, Inc April 2013 - Present
Aegis Communications Group, Inc. October 2010 - February 2012
CompuCredit May 2002 - June 2010
Wachovia Bank Card Services May 1999 - April 2002
US Bank October 1997 - May 1999
US Bank April 1996 - October 1997
US Bank December 1991 - March 1996
Skills
Budgeting and..., Financial Modeling, Performance Measurement..., Due Diligence..., Conversion Planning &..., Operational Process..., Operational Project..., Forecasting, Due Diligence, Project Management, Budgets, Analysis, Risk Management, Operations Management, Program Management, Strategic Financial..., Business Strategy, Finance, Managerial Finance, Financial Risk, CRM, Business Analysis, Strategy, MIS, Analytics, Leadership, Competitive Analysis, Outsourcing, Banking, Financial Reporting, Team Leadership, Credit, Business Planning, Mergers & Acquisitions, Call Centers, Change Management, Mergers, Relationship Management, Start-ups, Portfolio Management, Negotiation, Management, Executive Management, Cross-functional Team..., New Business Development, Team Building, Strategic Planning, Performance Management, Business Intelligence, Vendor Management
Education
University of Minnesota-Twin Cities
MBA, General Business
University of Minnesota-Twin Cities
Bachelor of Applied Studies, Business, Legal Assistant Certification
Duke Energy Corporation August 2010 - Present
The Moth November 2013 - November 2013
The Moth May 2013 - May 2013
The Moth December 2012 - December 2012
The Moth June 2012 - June 2012
N/A February 2008 - July 2010
Wachovia Bank N.A. 2004 - 2008
Wachovia Bank N.A. 2002 - 2004
Wachovia Bank Card Services 1999 - 2002
Wachovia Bank Card Services 1995 - 1999
Skills
Customer Experience, Business Process, Public Speaking, Process Improvement, Customer Relations, Six Sigma, Storytelling, Team Building, Cross-functional Team..., Management, Customer Service, Leadership, Customer Satisfaction, Blogging, Customer Engagement, Employee Engagement, Organizational..., Business Analysis, Program Management, Strategy, Business Process..., Project Planning, Strategic Planning, Change Management
Education
Central Piedmont Community College 2004 — 2004
Certificate, Six Sigma Green Belt Certification
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2000 — 2000
Certificate, Wachovia Executive Leadership Program
University of Tennessee-Knoxville 1977 — 1981
B.A., Psychology
CCAI February 2007 - Present
Medical Billing Allies, LLC May 2004 - April 2006
Per-Se Technolofies March 1998 - May 2004
Per-Se Technologies February 1996 - February 1998
Wachovia Bank Card Services April 1995 - January 1996
Citicorp June 1987 - March 1995
General Motors Corporation 1985 - 1986
Skills
Social Media Marketing, Social Media, Project Management, Microsoft Office, Event Planning, Marketing
Education
Georgia Institute of Technology 1983 — 1987
BS Industrial Management, Magna Cum Laude
Unified Court System January 2010 - Present
Brogdon & Bunch, LLP August 2008 - December 2009
Kammerman Associates, LLC June 2007 - November 2007
Washington Mutual Home Loan Center September 2005 - October 2006
Monique J. Holaman, Esq October 2003 - September 2005
Wachovia Bank Card Services January 1997 - September 2001
Skills
Problem Solving, Legal Research, Contract Negotiation, Project Management, Business Analysis, Operations Management, Risk Management, Employee Management, Legal Writing, Debt Management, Financial Coaching, Settlement Conferences, Team Management
Education
Fordham University School of Law 2005 — 2008
Juris Doctorate, Law
Spelman College 1992 — 1996
B.A, Political Science; Management and Organization
Coventry Health Care, an Aetna Company November 2001 - Present
Pottery Barn 2005 - 2011
Wachovia Bank Card Services September 1999 - November 2001
Skills
Health Insurance, Medicare, Medicaid, HMO, PPO, Insurance, Claim, HIPAA, Employee Benefits, Training, Outlook, Healthcare, Healthcare Industry, Process Improvement
Education
Delaware Technical and Community College-Stanton-Wilmington 2014 — 2016
Associate's Degree, Paralegal Studies
RelayHealth October 2014 - Present
RelayHealth November 2012 - October 2014
SunTrust Bank March 2011 - December 2012
Oldcastle APG February 2007 - April 2011
Oldcastle APG November 2006 - February 2007
PricewaterhouseCoopers December 2004 - November 2006
RMC Industries Corporation November 2001 - December 2004
RMC Industries Corporation December 1999 - November 2001
RMC Industries Corporation June 1999 - December 1999
Wachovia Bank Card Services December 1998 - June 1999
Skills
Business Intelligence, Business Process, ERP, Cognos, Process Improvement, Sarbanes-Oxley Act, PeopleSoft, Hyperion Enterprise, Risk Management, Forecasting, Data Warehousing, SAP, Crystal Reports, Databases, Analysis, SQL, Project Management, Finance, Auditing, Essbase, Consolidation, SSIS, SSRS, Business Objects, SharePoint, ETL, Hyperion Planning, VBA, Oracle, Microsoft Excel, Data Analytics
Education
The University of Georgia 1994 — 1997
BA, Mathematics
Presbyterian College 1993 — 1994
Mathematics
Accountemps March 2015 - Present
Cox Communications July 2007 - November 2014
Cox Communications September 2003 - July 2007
Teletech/Nextel Communications, Hampton, VA February 2002 - August 2003
Wachovia Bank Card Services June 1999 - February 2002
Skills
Microsoft Office, Customer Service, Microsoft Excel, Telecommunications, Team Building, Call Centers, Strategic Planning, Leadership, Troubleshooting, Windows, Computer Hardware, XP, Operating Systems, Microsoft Word, PowerPoint, Event Planning, Team Leadership, Training, Process Improvement, Analysis, Special Collections, A/R Collections, Debt Collection, Customer Satisfaction
Education
Norfolk State University 1992 — 1994
Business Administration and Management, General
Pipeline Social Media Solutions January 2014 - Present
Generation Church July 2009 - December 2013
Community Bible Church June 2004 - October 2008
Wachovia Bank Card Services 1998 - October 2001
Skills
Social Media, Social Media Marketing, Praise & Worship, Worship Music, Public Speaking, Acoustic Guitar, Singing, Accounting, Budgeting, Leadership, Event Planning, Team Building
Education
Hillsong International Leadership College 2002 — 2003
Master's Degree, Worship and Creative Arts
College of Charleston 1990 — 1994
Bachelor's Degree, Business Administration and Management, General
AIG August 2012 - Present
United Guaranty Corporation September 2011 - August 2012
UTILIPRO SERVICES, LLC (An affiliate of AGL Resources) September 2009 - September 2011
AGL Resources August 2007 - September 2009
AGL Resources February 2005 - August 2007
Marketer Services January 2002 - February 2005
WACHOVIA BANK CARD SERVICES November 1999 - December 2001
SEARS ROEBUCK & COMPANY June 1997 - November 1999
GENERAL ELECTRIC CAPITAL CORPORATION June 1995 - June 1997
AMERICAN EXPRESS COMPANY September 1988 - June 1995
Skills
Call Center, Program Management, Change Management, Business Process..., Vendor Management, Process Improvement, Strategic Planning, Cross-functional Team..., Call Centers, Contract Negotiation, Business Process, Leadership, Strategy, Marketing, Management, Outsourcing, Training, Forecasting, CRM, Budgets, Strategic Partnerships, Customer Satisfaction, Start-ups, Integration, Mergers & Acquisitions, Coaching, Customer Experience, Analysis
Education
Xavier University
Master of Business Administration (M.B.A.)
University of Cincinnati
Bachelor of Arts (B.A.)
TSYS September 2009 - Present
Fintura Corporation November 2006 - December 2009
FleetCor Technologies May 2006 - October 2006
InfiCorp Holdings, Inc (wholly owned subsidiary of First National Bank of Omaha) July 2000 - April 2006
Wachovia Bank Card Services May 1997 - June 2000
Bank One Credit Card Services 1993 - 1997
Skills
Credit Cards, Analytics, Financial Services, Direct Marketing, Segmentation, Customer Acquisition, Database Marketing, Product Management, Strategic Planning, Product Marketing, Portfolio Management, Competitive Analysis, Marketing Strategy, Business Strategy, Strategic Partnerships, Integrated Marketing, Loyalty Programs, CRM, Business Development, Loyalty Marketing, Management, Leadership, Marketing, Banking, Forecasting, Payments, Executive Management, Product Development, Strategy, E-commerce, Mobile Payments, P&L Management, Relationship Management, Start-ups, Debit Cards, New Business Development
Education
Ohio University 1989 — 1993
Bachelor of Science
Fresenius Medical Care October 2014 - Present
Emory University January 2012 - October 2014
Turner Broadcasting System July 2005 - December 2011
Turner Broadcasting System February 2003 - July 2005
Coca-Cola Enterprises June 2002 - February 2003
GE July 2001 - May 2002
Wachovia Bank Card Services June 1999 - June 2001
Skills
Certified Internal..., SOX 404, Internal Controls, Accounting, Healthcare, Media & Entertainment, Sarbanes-Oxley Act, Internal Audit
Education
North Carolina State University 1995 — 1999
Bachelor of Science (B.S.), Accounting
ADP Employease June 2008 - November 2009
ADP June 2005 - May 2008
BellSouth BSLD November 2004 - February 2006
Chubb group of Insurance February 2003 - October 2004
Sprint Business August 2003 - August 2004
Wachovia Bank Card Services June 1998 - February 2003
Education
Canterbury Christ Church University 1994 — 1998
Science, Biology concentration in human anatomy
Transamerica Life & Protection May 2013 - Present
Transamerica Life & Protection May 2004 - May 2013
Inn at 2920 January 2001 - October 2007
Pinnacle Care International March 2003 - April 2004
System Excelerator, Inc. 2000 - 2001
Infistar Corporation 1998 - 2000
Wachovia Bank Card Services November 1996 - 1998
SunTrust BankCard, N.A. 1992 - 1996
Skills
Innovation, Innovation Management, Direct Marketing, New Markets, Marketing Strategy, Marketing Communications, Intrapreneurship, Insurance, Hospitality, Start-ups, Market Research, Marketing, Database Marketing, Business Strategy, Direct Mail, Vendor Management, Product Marketing, Marketing Management, Financial Services, Cross-functional Team..., Segmentation, B2B Marketing, Marketing Research, Entrepreneurship, Strategy, Brand Management, Strategic Partnerships, Product Development, Multi-channel Marketing, Customer Acquisition, Lead Generation, Management, Public Relations, Integrated Marketing, Business Planning, Market Planning, Competitive Analysis, Customer Retention, Strategic Communications, Digital Marketing, Product Management, Brand Development, E-commerce, Online Marketing, Analytics, Culture Change
Education
The Johns Hopkins University - Carey Business School 2003 — 2005
MBA, Marketing
Rollins College 1991 — 1995
BA, Organizational Communication
Dr. Phillips High School 1987 — 1988
Homestead High School 1984 — 1987
Syniverse Technologies April 2009 - Present
Syniverse Technologies April 2009 - October 2012
JPMorgan Chase September 2008 - April 2009
Chase Card Services 2007 - 2008
Wachovia Bank Card Services 2000 - 2001
Wachovia Bank Card Services 1998 - 2000
Wachovia Bank Card Services 1997 - 1999
Skills
SDLC, Business Analysis, Vendor Management, PMP, Business Requirements, Project Portfolio..., Telecommunications, Software Project..., Visio, PMO, Program Management, Requirements Analysis, Business Process..., Project Management, Risk Management, Process Improvement, Requirements Gathering, Integration, Resource Management, Project Delivery, Change Management, Waterfall, MS Project, SharePoint, Cross-functional Team..., Enterprise Architecture, IT Management, IT Strategy, Business Process, Software Documentation, Agile Methodologies, Testing, Software Development, Release Management, User Acceptance Testing, Data Center, Team Leadership, Mobile Devices, Management, Wireless, Agile Project Management, Managed Services, Software Implementation, Team Building, Mobile Technology
Education
Shorter University
B.S., Magna Cum Laude, Management
General Motors May 2014 - Present
Steelcase September 2010 - May 2014
IBM Global Business Services June 2003 - October 2008
IBM Global Business Services November 2002 - May 2003
IBM Global Services December 2001 - November 2002
IBM June 2001 - December 2001
United Parcel Service March 2001 - June 2001
Wachovia Bank Card Services June 1997 - September 2000
Skills
Troubleshooting, HTML, CSS, PHP, JavaScript, MySQL, Joomla, XHTML, CSS3, WordPress, Drupal, SQL, RDBMS, Microsoft Exchange, Microsoft Office, Servers, Active Directory
Education
SPSU - Master of Science IT 2014 2011 — 2014
Master of Science, Information Technology
University of Georgia - Terry College of Business 1995 — 2000
BBA, Management Infomation Systems
Emory University
The Home Depot November 2006 - Present
TSYS February 2003 - November 2006
Wachovia Bank Card Services August 2000 - June 2002
Wachovia Bank Card Services November 1998 - August 2000
Skills
SDLC, Visio, Business Analysis, Process Improvement, User Acceptance Testing, Business Requirements, Requirements Gathering, Requirements Analysis, Vendor Management, Software Documentation, Business Process..., Project Management, Test Planning, Quality Assurance, Quality Center, Program Management, Business Intelligence, Integration
Education
Shorter University 2003 — 2004
Masters, Business Administration
Shorter University 2000 — 2002
Bachelor of Science (BS), Management
Georgia Southern University 1989 — 1991
SunTrust March 2015 - Present
SunTrust Bank April 2012 - March 2015
SunTrust Bank July 2001 - April 2012
Wachovia Bank Card Services 1995 - 2001
Wachovia Bank 1988 - 1995
Skills
Captivate, Learning Management..., Usability Testing, Lectora, SnagIt, Adobe Presenter, Blended Learning, Instructor-led Training, Live Meeting, Technical Writing, SharePoint, Hands-on Training, ADDIE, Training Delivery, E-Learning, Instructional Design, Training, Learning Management, Photoshop, Curriculum Design, Sound Forge, Distance Learning, Adult Learning Theory, Program Management, Project Management, Adobe Acrobat, Visio, Performance Consulting, Needs Analysis, Content Development, Adult Education, Software Documentation
Education
Berry College 1977 — 1981
Bachelor of Science, Music Education
Coldwell Banker RMR, GA January 2000 - Present
Wild Timber Homeowners Association January 2007 - Present
FNAC / Carmax January 1996 - January 2000
Wachovia Bank Card Services January 1994 - January 1996
Skills
Real Estate, Accounting, Budget, Buyers, Sellers, First Time Home Buyers, First Time Sellers, Real Estate Transactions, Copy Editing, Newsletters, Budgets, Foreclosures, Online Marketing, Short Sales, Advertising, Microsoft Excel, Social Media, Customer Service, Microsoft Office
Education
Kennesaw State University 1998 — 2000
MBA, Business
Presbyterian College 1991 — 1995
Norcross High 1988 — 1991
Presbyterian College
B.S, Business Administration
The Abreon Group November 2014 - Present
Allscripts (formerly Eclipsys) October 2006 - October 2014
Optio Software 2004 - 2006
Scientific Games 2003 - 2004
CES 2002 - 2003
Information Design & Delivery July 2001 - August 2002
Wachovia Bank Card Services 1993 - 2001
Skills
Software Documentation, Agile Methodologies, FrameMaker, RoboHelp, Training, Technical Documentation, Instructor-led Training, Technical Writing, Integration, Healthcare Information..., XML, Enterprise Software, Software Implementation, Manuals, HL7, Requirements Analysis, E-Learning, Business Analysis, Information Architecture, HTML, Content Management, Camtasia, Software Project..., Software Development, Scrum, ADDIE, Blended Learning, Databases, Document Management, Adobe Acrobat, Needs Analysis, Learning Management..., Knowledge Management, Hands-on Training, SCORM, Technical Training, Online Help Development, Content Development, Documentations, Mobile Learning, Agile Project Management, Learning Management, Guides
Education
Southern Polytechnic State University 1999 — 2001
MS, Technical & Professional Communications
Georgia State University 1989 — 1992
BA, English Composition & Rhetoric
Verian Technologies June 2009 - Present
Compass Bank July 2002 - January 2009
Wachovia Bank Card Services January 1995 - June 2002
Skills
Vendor Management, Business Analysis, Business Process..., Change Management, Cross-functional Team..., ERP, Enterprise Software, Integration, PMP, Process Improvement, Program Management, Project Management, Project Portfolio..., Requirements Analysis, Risk Management, SaaS, Software Project..., Visio, SDLC, Business Process, Requirements Gathering, Business Intelligence, SharePoint
Education
Kennesaw State University - Michael J. Coles College of Business 1996 — 1999
MBA, Finance
Georgia Southern University - College of Business Administration 1992 — 1994
BBA, Accounting
Young Harris College 1990 — 1992
Associates, Business
GSA June 2009 - Present
Wachovia Bank Card Services 1988 - 1998
Education
Georgia State University
Master Historic Preservation
University of Georgia
BBA