Waldorf Astoria Hotels & Resorts
Industry: Hotel brand
DescriptionWaldorf Astoria Hotels & Resorts, formerly The Waldorf-Astoria Collection, is a Hilton Worldwide luxury hotel and resort brand. It is positioned as the flagship brand within Hilton's portfolio, being used on hotels which offer the highest standards of facilities and service. Founder: Hilton Worldwide Founded: January 2006; 13 years ago Parent company: Hilton Worldwide
Waldorf Astoria Hotels & Resorts List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Waldorf Astoria Hotels & Resorts. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Waldorf Astoria Hotels & Resorts Employees
Delano Miami May 2015 - Present
Waldorf Astoria Hotels & Resorts March 2013 - May 2015
Bottega Ristorante August 2011 - December 2012
Sonnenalp December 2009 - August 2011
Primo June 2008 - December 2009
bouley 2007 - 2008
Skills
Food & Beverage, Banquets, Catering, Fine Dining, Menu Development, Restaurant Management, Hospitality, Hospitality Management, Cooking, Cuisine, Restaurants, Recipes, Pre-opening, Hotel Management, Culinary Skills
Education
Culinary Institute of America
SpaceNK August 2015 - Present
Bobbi Brown Cosmetics December 2014 - Present
National Entrepreneur Center December 2013 - February 2015
Bloomingdale's October 2011 - December 2013
Waldorf Astoria Hotels & Resorts October 2010 - October 2011
Dr. Scott Greenberg April 2008 - October 2010
The Ritz-Carlton Hotel Company, L.L.C. November 2006 - July 2009
Advanced Dermatology & Cosmetic Surgery February 2004 - February 2006
Skills
Chemical Peels, Microdermabrasion, Aesthetics, Spa, Cosmetics, Acne, Skin, Makeup Artistry, Customer Service, Microsoft Office, Management, Training, Beauty, Beauty Industry, Retail, Personal Care, Skin Care, Sales, Time Management, Event Planning
Education
University of Central Florida 2013 — 2015
Bachelor of Arts (B.A.), Human Communication, 3.7
Seminole State College of Florida 2008 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 3.79
Florida College of Natural Health-Maitland 2002 — 2004
Associate of Science (A.S.), Medical Skin Care, 3.79
Waldorf Astoria Hotels & Resorts January 2014 - Present
Maxim Healthcare Services March 2009 - January 2014
Troon Golf April 2008 - March 2011
Countrywide Mortgage Services April 2006 - January 2008
ITS Audio @ Visual Equipment and Services January 2005 - August 2006
Skills
Management & Leadership..., Excellent Presentation..., Communication &..., Event Management, Relationship & Rapport..., Accounting & Claim..., Solution Selling & SPIN..., Client Needs Assessment, Client Relationship..., Customer Service, Problem Solving & Time..., Strategic Planning..., Strategic Planning, Technology Needs..., Healthcare, CRM, Sales, Hospitals, Team Building, Management, Leadership, Marketing, Human Resources, Recruiting
Education
Northeastern University 1999 — 2004
Bachelor of Science (BS), Business Administration, Marketing and Finance
Johns Hopkins University Carey Business School August 2014 - July 2015
Millward Brown September 2013 - January 2014
Fesco Adecco March 2012 - May 2012
Waldorf Astoria Hotels & Resorts July 2011 - August 2011
Bund18 January 2011 - February 2011
Skills
Marketing Research, Data Analysis, GIS, Presentations, Skin Care Products, Advertising Research, Tourism Management, International Marketing, Consumer Products
Education
Fudan University 2010 — 2014
Bachelor of Business Administration (B.B.A.)
Washington University in St. Louis 2013 — 2013
Exchange program, International Marketing
The Johns Hopkins University - Carey Business School
Master's degree, Marketing
Waldorf Astoria Hotels & Resorts Essential Oil ConsultantdoTERRA International LLCJuly 2014 - Present
Gaylord Entertainment Company August 2007 - May 2014
KC Massage Services August 2005 - November 2007
Skills
Spa, Aromatherapy, Reiki
Education
Academy of Career Training
Massage Therapy, Massage Therapy/Therapeutic Massage
La Cima Restaurants, LLC December 2014 - Present
Twin Peaks Restaurants October 2013 - Present
Waldorf Astoria Hotels & Resorts February 2013 - October 2013
Hooters of America April 2010 - December 2012
Skills
Event Management, Hospitality, Customer Service, Food & Beverage, Catering, Event Planning, Hospitality Management, Sales, Restaurants, Marketing, Hospitality Industry, Food, Team Building, Training, Leadership
Education
University of Central Florida 2012 — 2014
Bachelor of Science (BS), Event Management
Valencia College 2005 — 2009
Associate's degree, Business Administration and Management, General
Houston Zoo August 2014 - Present
Houston Zoo March 2013 - August 2014
Consultant, VIP Concierge, Logistics, International Security Planning October 2009 - March 2013
Waldorf Astoria Hotels & Resorts August 2009 - December 2009
SeaWorld Parks & Entertainment November 1995 - August 2009
Skills
Leadership, Budgets, Event Planning, Event Management, Team Building, Management, Strategic Planning, Customer Service, Hospitality, Operations Management, Recruiting, Project Planning, Project Management, Training, Microsoft Office, Microsoft Excel, Public Relations, Security, Logistics, Sales, Marketing, Travel Planning, Concierge Services, Process Scheduler, Customer Satisfaction, VIP Services, Budget Monitoring, Standards Compliance, Travel Security, Scheduling Management, Theme Parks, Marketing Strategy, Employee Relations, Team Leadership, Staff Mentor, Communication, Visitor Attractions, Admissions, Account Management, Leadership Development, Human Resources, Organizational..., Lifeguarding, Social Media Marketing, Social Networking, Forecasting, Inventory Management, Board Member Relations
Education
Indiana University Bloomington 1993 — 1996
BS, Business Management
Waldorf Astoria Hotels & Resorts February 2015 - Present
The Young Agency January 2015 - February 2015
Open Road Films October 2014 - December 2014
JLE/Nuyorican Productions October 2014 - December 2014
Price of Admission September 2013 - January 2014
Cardiac Solutions December 2012 - January 2013
KAMP Student Radio September 2011 - December 2011
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Microsoft Excel, Facebook, Photoshop, Social Media, Teamwork, Event Planning, Social Networking, Outlook, Time Management, Data Entry, Public Speaking, Research, Windows, Creative Writing, Editing, Final Cut Pro
Education
Columbia College Chicago 2012 — 2014
Bachelor of Arts (B.A.), Television: Producing and Writing
Waldorf Astoria Hotels & Resorts January 2014 - Present
BP Photography July 2012 - Present
SRA International July 2010 - July 2012
The Ritz-Carlton Hotel Company L.L.C. February 2006 - July 2010
Walt Disney World August 1997 - August 2002
Skills
Multimedia, Photography, Digital Photography, Training Material, Quality Control, Image Editing, Videography, Image Manipulation, Adobe Creative Suite, Photojournalism, CSS, Video Editing, HTML, Dreamweaver, Portrait Photography, Mac, Lightroom, Event Photography, Technical Writing
Education
Ringling School of Art and Design 2002 — 2008
B.A. Fine Arts Specializing in Photography, Photography, Design, Multimedia Communications
Waldorf Astoria Hotels & Resorts March 2015 - Present
Waldorf Astoria Hotels & Resorts March 2015 - Present
Orlando Magic September 2014 - March 2015
Nashville Sports Council January 2014 - April 2014
Sonny's BBQ May 2013 - December 2013
Rec Sports January 2012 - August 2013
Skills
Sports Management, Athletics, Sports Marketing, Fitness, Event Planning, Event Management, Injury Prevention, Strength Training, Strength & Conditioning, Fitness Training, Sports Coaching, Weight Training, Facebook, Social Media, Marketing, Customer Service
Education
University of Florida 2011 — 2014
Bachelor of Science (B.S.), Sport Management
Trump National Doral, Miami February 2015 - Present
TGI Fridays February 2015 - Present
Compass Group January 2015 - February 2015
Restaurant Associates December 2013 - November 2014
The Vitamin Shoppe February 2013 - December 2013
Waldorf Astoria Hotels & Resorts October 2006 - July 2010
Waldorf Astoria Hotels & Resorts May 2004 - October 2006
Paradise Hotel Group August 2003 - April 2004
Waldorf Astoria Hotels & Resorts April 1998 - July 2003
Skills
Store Management, Retail, Merchandising, Loss Prevention, Retail Sales, Inventory Management, Store Operations, Sales, Customer Service, Inventory Control, Cashiering, POS, Cash Register, Hiring, Team Leadership, Teamwork, New Store Development, Management, Leadership, PowerPoint, Sales Management, Microsoft Office, Microsoft Excel, Microsoft Word, Process Scheduler, Time Management, Public Relations, Coaching, Forecasting, Hospitality, Operations Management, Outlook, Payroll, Recruiting, Team Building, Training, Food, Food, Food Service, Restaurant Management, Visual Merchandising, Catering, P
Education
Universidad del Turabo 1996 — 2002
Bachelor's degree, Computer Science
Hilton Worldwide December 2014 - Present
Hilton Bentley Miami / South Beach June 2014 - December 2014
Waldorf Astoria Hotels & Resorts February 2014 - June 2014
Hertz October 2012 - February 2014
DoubleTree by Hilton August 2011 - June 2012
Embassy Suites July 2011 - August 2011
Hilton Worldwide November 2009 - August 2011
Hilton Worldwide June 2011 - July 2011
Hilton Worldwide November 2007 - November 2009
Salvatore's Italian Gardens Restaurant June 2001 - October 2007
Skills
Car Rental, Customer Satisfaction, Sales, Sales Management, Account Management, Revenue Analysis, Tourism, Travel Management, Fleet Management, Customer Service, Hospitality, Business Travel, Revenue Cycle Management, Hotel Management, Forecasting, Cash Handeling, Restaurant Management, Front Office, Hospitality Industry, Hospitality Management, Food, Food, Hotels, Resorts
Education
State University of New York College at Buffalo 2004 — 2006
Bachelor of Applied Science (BASc), Hospitality Administration/Management
Erie Community College 2002 — 2004
Associate of Science (AS), Hotel/Motel Administration/Management
Waldorf Astoria Hotels & Resorts January 2015 - April 2015
Christina Sanchez for Judge 2014 Campaign December 2013 - November 2014
Darden May 2014 - August 2014
Steak 'n Shake July 2012 - December 2013
Chaparral Mexican Grill January 2009 - September 2010
S.T.O.P.S. Inc. July 2008 - December 2008
The Dow Chemical Company December 2005 - June 2006
Roadhouse Grill May 2004 - June 2005
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Data Entry, Sales, Cash Management, Legal Research, Westlaw, Legal Writing, Problem Solving, Public Speaking, Multi Tasking, Legal Documents, Legal Assistance, Customer Relations, Administrative..., Executive..., Administrative..., Client Relations, Client Services, Client Liaison, Customer Retention, Customer Experience, Customer Support, Long-term Customer..., Paralegal, Hospitality Management, Litigation, Advocacy, Spanish, German, Time Management, Social Networking, Event Planning, Leadership, Microsoft Excel, Management
Education
University of Central Florida 2011 — 2014
B.S. Hospitality Management & B.A. Legal Studies, Specialization in Litigation and Advocacy, 3.6 GPA
Brevard Community College 2008 — 2011
Associate of Arts (AA), General Studies, Graduated with honors, 3.7
Johannes Gutenberg Universaet 2006 — 2008
Equivalent to Associates degree, Business Administration
Titusville High School 2001 — 2005
High School Diploma, major in business administration, Graduated with honors
Waldorf Astoria Hotels & Resorts December 2005 - Present
Luxury Resorts December 2004 - December 2005
Wyndham Hotel Group December 2002 - December 2004
Marianne Stores May 2000 - December 2003
Skills
Hospitality Management, Hotel Management, Hospitality Industry, Hotels, Pre-opening, Revenue Analysis, Tourism, Yield Management, Catering, Banquets, Meeting Planning, Resorts, MICROS, Front Office
Education
Inter American University of Puerto Rico-Fajardo 2000 — 2003
Associate's degree, Commercial Administrative with a Concentration in Hotels, Airlines and Travel Agencies
World Training Academy 2004 — 2004
260 Hrs, Aesthetician/Esthetician and Skin Care Specialist
Dr. Francisco C. Urgell 1997 — 2000
High School, Executive Assistant/Executive Secretary
Waldorf Astoria Hotels & Resorts July 2013 - Present
Entertaining Company May 2010 - July 2013
Sheraton Maui Resort & Spa September 2010 - December 2010
The Walt Disney Company June 2009 - January 2010
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Event Planning, Teamwork, Hospitality, Social Media, Event Management, Guest Service Management, Sales, Leadership, Restaurants, Training
Education
Kendall College 2008 — 2012
Hospitality Management
Waldorf Astoria Hotels & Resorts June 2015 - Present
NASA Test and Evaluation Support Team of Jacobs Technology Inc. August 2014 - Present
Buena Vista Palace Hotel & Spa July 2014 - August 2014
Embassy Suites June 2014 - August 2014
Corner Bakery Cafe January 2014 - May 2014
Walt Disney World May 2013 - January 2014
Days Inn January 2013 - May 2013
Los Alamos Commerce & Development Corporation May 2010 - August 2012
Skills
Friendly Personality, Fast Learner, Enthusiasm to learn, Hospitality, People Skills, People-oriented, Microsoft Office, Microsoft Excel, Microsoft Word, Creativity, Energetic team player, Positive Team Player, Social Responsibility, Marketing, World Class Customer..., Hotels, Resorts, Front Office, Tourism, Hospitality Industry, Hospitality Management, Customer Service, Advertising, Hiring, Restaurants, Catering, Food, Management, Revenue Analysis, Food
Education
New Mexico State University 2012 — 2016
Bachelor's degree, Hotel, Motel, and Restaurant Management, Freshman
Los Alamos High School 2008 — 2012
High School Diploma
Lane Bryant September 2014 - Present
Waldorf Astoria Hotels & Resorts April 2015 - Present
Walt Disney World January 2013 - October 2014
philosophy August 2012 - December 2013
Bare Escentuals September 2007 - April 2012
Universal Studios March 2002 - October 2006
Skills
Beauty Industry, Cosmetics, Makeup Artistry, Skin Care, Fashion Shows, Styling, Fashion, Spa, Visual Merchandising, Luxury Goods, Airbrush, Merchandising, Retail Sales, Retail, Hair Cutting, Store Management, Weddings, Fragrance, Photo Shoots, Cosmetology, Artistry, Runway
Education
College of New Rochelle 1996 — 2000
Bachelor of Science (B.S.), Art Therapy/Therapist
Arizona State University 1994 — 1996
CaterMasters, Inc. September 2014 - Present
Bar Louie January 2014 - June 2014
The Sanctuary Golf Club, Inc. October 2012 - May 2013
Waldorf Astoria Hotels & Resorts January 2012 - April 2012
Skills
Customer Service, Time Management, Hospitality Service, Organization Skills, Marketing, Social Media, Event Planning, Hospitality, Catering, Event Management
Education
Florida Gulf Coast University 2010 — 2015
Hospitality, Meeting and Event Planning
Waldorf Astoria Hotels & Resorts December 2014 - Present
Waldorf Astoria Hotels & Resorts August 2014 - December 2014
Fiddlers Green Irish Pub March 2011 - August 2011
Skills
Photography, Hospitality, Hotels, Resorts, Customer Service
Education
Daytona State College 2011 — 2013
Photographic Technology, Photography
Valencia College 2014 — 2017
Hospitality Administration/Management
Waldorf Astoria Hotels & Resorts October 2013 - Present
Skills
Fine Dining, Banquets, Restaurants, Culinary Skills, Menu Development, Catering, Food & Beverage, Cuisine
Education
Culinary Institute of America 2004 — 2009
Bachelor of Professional Studies, Restaurant Management
Hilton Hotels & Resorts January 2015 - Present
Waldorf Astoria Hotels & Resorts August 2012 - January 2015
Atlantis, Paradise Island, Bahamas October 2011 - September 2012
Fontainebleau Miami Beach April 2010 - October 2011
Boca Raton Resort & Club, A Waldorf Astoria March 2006 - April 2010
Marriott International May 2005 - March 2006
Marriott International 2004 - 2006
Marriott International 1999 - 2004
Skills
Meeting Planning, Catering, Hospitality Industry, Hospitality Management, Hotel Management, Revenue Analysis, Trade Shows, Corporate Events, Banquets, Tourism, Event Management, Incentives, Contract Negotiation, Team Leadership, Convention Services, Negotiation, Sales, Management, Yield Management, Cross-functional Team..., Hospitality, Hotels, Resorts, Food & Beverage
Education
Hampton University
Associate of Arts (AA), Criminal Justice
United States Army Noncommissioned Officer Academy
Hilton Tampa Downtown December 2014 - Present
Waldorf Astoria Hotels & Resorts October 2012 - December 2014
Waldorf Astoria Naples July 2011 - October 2012
Waldorf Astoria Hotels & Resorts July 2012 - September 2012
Conrad Miami September 2007 - July 2011
Skills
Banquets, Hospitality Management, Hospitality Industry, Food, Fine Dining, Hotel Management, Hotels, Micros, Resorts, Food, Front Office, OnQ, Revenue Analysis, Culinary Skills, Rooms Division, Pre-opening, Cuisine, MICROS
Education
Johnson & Wales University 2003 — 2007
Vanny Nails February 2009 - Present
Waldorf Astoria Hotels & Resorts January 2015 - June 2015
Skills
Customer Service, Microsoft Office, Microsoft Excel, Management, Commitment to Customer..., Marketing, Front Office, PowerPoint, Organization, Cash Register, Hospitality, Social Media, Hospitality Management
Education
Florida Atlantic University 2012 — 2016
Bachelor's Degree, Hospitality Administration/Management, Junior
Waldorf Astoria Hotels & Resorts September 2014 - Present
The Ritz-Carlton Hotel Company LLC February 2013 - February 2014
The Ritz-Carlton Hotel Company LLC March 2009 - February 2014
Northwestern Mutual August 2010 - November 2010
The Ritz Carlton Hotel Company LLC March 2008 - March 2009
Planet Beach Franchising Corporation April 2006 - April 2008
Skills
Financial Analysis, Investments, Customer Service, Credit, Microsoft Office, Microsoft Excel, Sales, Microsoft Word, Strategic Financial..., Budgets, Hospitality, Small Business, Asset Managment, Property Management, Loans, Portfolio Management, Finance, Accounting, Inventory Management, Financial Reporting, Hospitality Industry, Hospitality Management, Resorts, Hotels, Front Office, Marketing, Training, Leadership, Asset Management
Education
University of Central Florida - College of Business Administration 2007 — 2012
Bachelor's, Major: Accounting Minor: Hospitality
Florida Bright Futures
Meridian Specific Search May 2007 - Present
Waldorf Astoria Hotels & Resorts December 2004 - April 2007
Skills
Recruiting, Internet Recruiting, Staffing Services, Talent Acquisition, Team Building, PE, LEED AP, Negotiation, Salary Negotiations, Human Resources, HVAC, Data Entry, Databases, Communication, Oil Industry, Executive Search, Job Search Strategies
Education
University of North Texas 2000 — 2004
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Amazon.com February 2012 - April 2013
Great Wolf Lodge May 2009 - February 2012
Waldorf Astoria Hotels & Resorts March 2002 - May 2009
Skills
Great Motivator, Great communications..., Organization, Multi Tasking, Bilingual-English/Spanis..., Interviews, Customer Service, Human Resources, Hiring, Hospitality, Hospitality Industry, Customer Satisfaction, Food, Hospitality Management, Hotel Management, Hotels, Leadership, Management, Team Building
Education
Northampton Community College 1997 — 1999
General Studies, General Studies
Pocono Mountain High School 1995 — 1997
General Studies, General Studies
Prime Holdings, LLC July 2015 - Present
TMG - The Marketing Group September 2012 - February 2015
Miller's Ale House Restaurants March 2010 - April 2012
Waldorf Astoria Hotels & Resorts September 2009 - March 2011
Skills
Networking, Social Media, Trade Shows, Bartending, Modeling, Promotional, Organization, PowerPoint, Microsoft Excel, Sales, Friendly Personality, Personal Branding, Customer Service, Marketing Strategy, Customer Satisfaction, Marketing, Event Planning, Time Management, Event Management, Microsoft Office, Leadership, Social Networking, Public Speaking
Education
University of Central Florida 2009 — 2013
Bachelor's degree, Political Science and Government
Valencia Community College 2009 — 2010
Paralegal Studies
Sunset Station Hotel and Casino May 2015 - Present
Station Casinos, LLC January 2015 - Present
Doubletree Hotel Anaheim/Orange County April 2011 - July 2014
Waldorf Astoria Hotels & Resorts August 2010 - January 2011
Hilton Worldwide December 2008 - May 2010
Hilton Worldwide January 2008 - May 2010
Pechanga Resort & Casino March 2005 - December 2007
Pechanga Hotel Resort & Casino January 2004 - December 2007
St. Regis Hotel January 2001 - January 2004
Four Seasons Hotels and Resorts January 1994 - January 2001
Skills
Catering, Hospitality, Hospitality Industry, Hospitality Management, Hotels, Banquets, Hotel Management, Resorts, Pre-opening, Restaurants, Food & Beverage
Education
Los Angeles City College
Waldorf Astoria Hotels & Resorts April 2015 - Present
Waldorf Astoria Hotels & Resorts April 2014 - March 2015
Starwood Hotels & Resorts Worldwide, Inc. July 2012 - November 2012
The Ritz-Carlton Hotel Company LLC August 2011 - December 2011
Dusit Hotels & Resorts July 2010 - December 2010
Thai Spice Asian Cuisine 2006 - 2009
Thai Sticks Restaurant June 2007 - August 2007
Nit Noi Thai Restaurant & Cafe 2004 - 2005
Skills
Opera, Fidelio, Microsoft Word, Microsoft Excel, Microsoft Power Point, Photoshop, Eagle, Rooms Division, Micros, PowerPoint, Microsoft Office, Hotels, Hotel Management, Human Resources, Training, Fine Dining, Banquets, MICROS
Education
Les Roches International School of Hotel Management 2010 — 2013
Bachelor's Degree, Business Administration in Entrepreneurship (Hons.)(Dist.), 3.6
Bellaire High School 2004 — 2008
High School, Advanced Placement Courses
Waldorf Astoria Hotels & Resorts May 2015 - Present
Casa Marina, A Waldorf Astoria Resort January 2015 - May 2015
Casa Marina, A Waldorf Astoria Resort October 2014 - January 2015
Casa Marina, A Waldorf Astoria Resort April 2014 - October 2014
North Carolina State University August 2013 - August 2014
Midgett Realty May 2013 - August 2013
Hilton North Raleigh/Midtown January 2012 - May 2013
Skills
Competitive Analysis, Customer Service, Customer Satisfaction, Customer Retention, Customer Insight, Customer Engagement, Problem Solving, Problem Management, Microsoft Office, OnQ, Property Management..., Mac, Windows, Spanish, Spanish Literature, Project Planning, Project Management, Event Planning, Loyalty Programs, Brand Loyalty, Customer Loyalty..., Customer Loyalty..., Team Building, Employee Training, Operations Management, Service Coordination, Bilingual-English/Spanis..., Intercultural..., Social Networking, Linguistics, Trade Shows, Teamwork, PowerPoint, Public Speaking, Microsoft Excel, Social Media, Microsoft Word, Time Management, Management, Leadership, Hospitality Industry, Research, Tourism, Social Media Marketing, Front Office, Hospitality, Hotels
Education
North Carolina State University 2013 — 2014
Bachelor of Arts (B.A.), Spanish Language and Literature
North Carolina State University 2013 — 2014
Master's degree, Global Innovation Management
Four Seasons Hotels and Resorts July 2014 - Present
Waldorf Astoria Hotels & Resorts January 2014 - July 2014
Florida Blue December 2012 - January 2014
Boston's by the Beach July 2007 - December 2013
Spring Cleaning Commercial Laundry August 2008 - July 2009
Tijuana Flats Tex-Mex November 2004 - July 2005
Sparky's car wash January 2004 - November 2004
Skills
Customer Service, Team Building, Sales, Leadership, Hospitality, Restaurants, Food, Hotels, Customer Satisfaction, Banquets, Pre-opening, Hospitality Industry, Resorts, Windows, Microsoft Office, Business Analysis, Accounting, Risk Management, PowerPoint, Data Entry, Public Speaking, Healthcare, Budgets, Microsoft Word, Strategic Planning, Training, Payroll, Access, Human Resources, Data Analysis, Insurance, Marketing, Employee Benefits, Coaching, Process Improvement, Health Insurance, Food, Research, Financial Analysis, Recruiting, Teamwork, Administrative..., Negotiation, Management, Call Centers, Event Planning
Education
Central Florida Insurance School 2011 — 2011
2-15, Life, Health and Annuity
Universal Technical Institute-Auto, Motorcycle, & Marine Mechanics Institute Division-Orlando 2008 — 2009
Marine technician, Mechanics and Repairers, General
Waldorf Astoria Hotels & Resorts October 2014 - Present
The Greenbrier Resort August 2013 - Present
The Greenbrier Resort August 2013 - Present
The Ritz-Carlton, New Orleans April 2008 - March 2013
Ritz-Carlton, Palm Beach October 2005 - April 2008
Skills
Resorts, Hotels, Hospitality Management, Hotel Management, Hospitality, Hospitality Industry, Restaurants, Food & Beverage, Restaurant Management, Catering, Luxury, Cooking, Tourism, Food, Golf Courses, Customer Satisfaction, Banquets, Pre-opening, Revenue Analysis, Rooms Division, Fine Dining, Micros, Opening Hotels, Property Management..., Yield Management, Front Office, Guest Service Management, Pre-opening experience, Cuisine, Banquet Operations, Menu Development, Lodging, Culinary Skills, Convention Services, Recipes, Wine, MICROS
Education
Niagara University
Bachelor of Business Administration (B.B.A.)
Yelp January 2015 - Present
Waldorf Astoria Hotels & Resorts February 2014 - December 2014
Waldorf Astoria Hotels & Resorts October 2012 - February 2014
Frost Valley YMCA June 2009 - August 2010
Kona Grill August 2006 - January 2009
Frost Valley YMCA 2005 - 2008
Skills
Event Planning, Social Media, Public Speaking, Social Networking, Fundraising, Non-profits, Facebook, Nonprofits, Customer Service, Leadership, Training, Microsoft Excel, Microsoft Word, PowerPoint, Time Management, Communication
Education
Loyola University Chicago 2014 — 2015
Litigation
University of Arizona 2007 — 2012
Bachelor of Arts (BA), Gender and Women's Studies
Tourico Holidays September 2013 - Present
Waldorf Astoria Hotels & Resorts April 2011 - September 2013
Waldorf Astoria Hotels & Resorts September 2010 - April 2011
Waldorf Astoria Hotels & Resorts October 2009 - September 2010
Waldorf Astoria Hotels & Resorts September 2009 - October 2009
Loews Hotels January 2009 - September 2009
Loews Hotels December 2007 - October 2008
Skills
Hotels, Front Office, Food & Beverage, Property Management..., Event Management, Meeting Planning, Restaurants, Resorts, Guest Service Management, Hotel Management, Convention Services, Hospitality Management, Opera, Hospitality, Rooms Division, Management, Training, Concierge Services, Banquets, Delphi, OnQ, Hospitality Industry, Pre-opening, Time Management, Saflok, Catering, Revenue Analysis, Micros, Inventory System, OnQ Property Management..., OnQ Rate & Inventory..., DELPHI Catering & Event..., Time Saver Proficient, Net Vu Point Proficient, SAFLOK Proficient, Certified Butler by...
Education
University of Central Florida 2005 — 2009
B.S., Event Management
Timber Creek High School 2001 — 2005
Waldorf Astoria Hotels & Resorts January 2015 - Present
Hyatt Regency Mission Bay Spa and Marina August 2012 - December 2014
Hyatt Regency Albuquerque May 2011 - August 2012
Hyatt Regency Albuquerque 2011 - 2011
Hyatt Regency Crown Center June 2010 - August 2010
The Lodge of Four Seasons June 2010 - June 2010
Skills
Hospitality, Event Management, Food & Beverage, Social Media, Sales, Spa, Microsoft Office, Revenue Analysis, Hospitality Industry, Resorts, Property Management..., Public Relations, Rooms Division, Customer Service, Leisure, Front Office, Hotels, Tourism, Customer Satisfaction, Hotel Booking, Catering, Management, Convention Services, Event Planning, Food, Yield Management, Hotel Management, Wedding Planning, Bartending, Wine
Education
University of Missouri-Columbia 2009 — 2011
Bachelor of Science (BS), Hospitality Management
Raymore Peculiar High School 2003 — 2007
Lansdowne Resort September 2012 - September 2014
Wyndham Vacation Ownership January 2012 - September 2012
Waldorf Astoria Hotels & Resorts February 2010 - August 2011
Exclusive Destination Management December 2008 - February 2010
Marriott April 2000 - December 2008
Interlachen Country Club June 1998 - April 2000
Skills
Golf, Resorts, Hotels, Hospitality, Microsoft Office, Golf Instruction, Golf Outings, Event Management, Food & Beverage, Hospitality Management, Management, Sales, Hospitality Industry, Customer Service, Tourism, Hotel Management, Revenue Analysis, Sales Management, Corporate Events, Yield Management, Leisure, Golf Courses, Golf Course Management, Social Networking, Trade Shows, Convention Services, Catering
Education
Golf Academy of America-Altamonte Springs 1998 — 1999
AS, Business - Golf Operations, GPA 3.65-Major GPA 4.00
Waldorf Astoria Hotels & Resorts June 2013 - July 2013
Bank of China August 2012 - September 2012
Skills
Microsoft Office, Data Analysis, Teamwork, Microsoft Excel, Econometrics-STATA, Research, Public Speaking, PowerPoint, Microsoft Word, Matlab, IBM LOTUS, Visual Basic, SQL Database, Capital Asset Pricing..., Piano, Social Media Marketing, Consulting, Data Modeling, Statistics, Social Media, SPSS, Management, Leadership
Education
University of Michigan 2013 — 2015
Major: Bachelor of Science in Economics; Minor: Bachelor of Arts in Music, Economics; Music, 3.84/4.00
Donghua University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Finance, 3.70/4.00
University of California, Berkeley 2012 — 2012
Summer Program, Business Administration and Management-Haas School of Business
Waldorf Astoria Hotels & Resorts April 2014 - Present
Waldorf Astoria Golf Club June 2011 - March 2014
Reynolds Plantation March 2008 - May 2011
Amelia Island Plantation May 2006 - February 2008
Members Club at Grande Dunes May 2005 - August 2005
The Signature at West Neck May 2004 - August 2004
The Golf Club at Hawks Prairie May 2003 - August 2003
Skills
Golf Instruction, Golf Course Management, Employee Training, Staff Management, Tournament Operations, Resorts, Hotels
Education
Coastal Carolina University 2002 — 2006
Bachelor of Science, Marketing: Professional Golf Management
Wolfgang Puck Catering September 2014 - April 2015
Waldorf Astoria Hotels & Resorts November 2013 - August 2014
Carrabba's Italian Grill February 2006 - January 2010
Dave and Busters February 2004 - February 2006
The World- WWF New York January 2001 - April 2003
ARAMARK Refreshment Services September 1993 - January 2001
Skills
Turn Around Management, Business Strategy, New Business Development, Turnaround Experience, Business Turn-arounds, Team Building, Team Leadership, Teaching, Team Motivation, Team Management, Leadership, Candidate Retention, Quality Control, System Administration, Systems Analysis, Employee Relations, Employee Training, Employee Engagement, Staff Development, Staff Supervision, Leadership Development, Event Management, Operations Management, Time Management, Organizational..., Organization Skills, Culinary Skills, Social Media, Interpersonal Skills, Client Presentation, Client Relations, Client Development, Client Liaison, Client Co-ordination, Client Rapport, Food Industry, Personnel Management, Personal Development, Microsoft Office, MICROS, Business Analysis, Profit Maximization, Profit & Loss Management, Photoshop, Research, Sales, Training, Microsoft Excel, Microsoft Word, Management
Education
University of Phoenix 2011 — 2013
Master's Degree, Health Services Administration, 3.82
Gardner-Webb University 1990 — 1994
Bachelor's degree, Business Administration and Management, General
Waldorf Astoria Hotels & Resorts March 2015 - Present
Waldorf Astoria Hotels & Resorts January 2012 - March 2015
Fairmont Hotels and Resorts September 2011 - January 2012
The Peabody Memphis September 2010 - August 2011
Bistro on Lincolin Park May 2009 - September 2010
Hospitality Restaurants June 2008 - September 2010
Minottis Wine & Liquor August 2004 - December 2008
Sea Island Company September 2007 - December 2007
Education
Indiana University of Pennsylvania 2008 — 2010
Bachelor of Science, Hospitality Managment
Indiana University of Pennsylvania 2006 — 2007
Certificate of Completion, Culinary Arts
Rocky River High School 2002 — 2006
Scannell Productions July 2015 - Present
Advanced Hospitality Service (AHS Sullivan) January 2015 - Present
Seminole Hard Rock Hotel & Casino Hollywood May 2014 - May 2015
Desigual October 2013 - June 2014
Waldorf Astoria Hotels & Resorts February 2012 - July 2013
Skills
Visual Styling, Design Sales ..., Market Research &...
Education
Broward College 2015 — 2017
Associate of Arts (AA), Psychology
Art Institute of Fort Lauderdale 2012 — 2014
Diplomia, Fashion Retail Management, Fashion Merchandising
Hello! Destination Management July 2015 - Present
Hilton Worldwide January 2013 - April 2015
Waldorf Astoria Hotels & Resorts August 2010 - January 2013
The White Room and Loft 2007 - 2010
Skills
Restaurants, Hotels, Hotel Management, Hospitality, Hospitality Management, Hospitality Industry, Resorts, Rooms Division, Marketing, Guest Service Management, Marketing Communications, Digital Marketing, Adobe Creative Suite, Social Media, Graphic Design, Delphi, Micros, Catering, OnQ, Banquets, Customer Satisfaction, Food & Beverage, Fine Dining, Front Office, Advertising, Photoshop, InDesign
Education
University of Central Florida 2007 — 2011
Bachelor of Science (BS), Hospitality Management
Waldorf Astoria Hotels & Resorts June 2015 - Present
The Grand Brighton January 2015 - May 2015
Exclusive Hotels and Venues October 2014 - January 2015
Exclusive Hotels and Venues August 2013 - August 2014
Global Young Leaders Conference (GYLC) June 2011 - July 2011
Plymouth University June 2010 - August 2010
Skills
Hospitality Industry, Leadership, Communication, Fine Dining, Front Office, Micros, Food & Beverage, OnQ, Service Recovery, Concierge Services, Switchboard, Full UK Driving Licence, Luxury, Switchboard Operator, Reservations, Corporate Events, Food Safety, Employee Training, Hotels
Education
University of Brighton 2011 — 2015
Bachelor of Arts (Hons), International Hospitality Management, 2:1
Task Management April 2015 - Present
Quality Labor Management October 2014 - April 2015
Waldorf Astoria Hotels & Resorts April 2014 - October 2014
Florida Beauty Flora May 2013 - May 2014
Miami Dade College December 2012 - May 2014
Starbucks April 2006 - April 2013
Skills
Supervisory Experience, Bilingual..., Knowledge of Microsoft..., Knowledge of HRMS, Human Resources Policies, Employment Laws, Record Keeping, Payroll Processing, Excellent customer..., Ability to follow..., Ability to work as..., Proficient in..., Experience and capable..., Skilled in the use of..., Career Development, Conflict Resolution, Customer Service, Human Resources, Leadership Development, Microsoft Excel, Microsoft Word, Organizational..., PowerPoint, Training, Screening, Research, Leadership, Public Speaking, Temporary Placement, Onboarding, Talent Acquisition
Education
Carlos Albizu University - Miami Campus 2011 — 2014
Master's degree, Industrial Organizational Psychology, 3.5
Universidad Metropolitana de Puerto Rico 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Psychology, 3.60
Poinciana Elementary School August 2015 - Present
Poinciana Elementary School August 2015 - Present
Key West Concierge April 2015 - August 2015
Waldorf Astoria Hotels & Resorts January 2012 - April 2015
Key West Montessori Charter School August 2009 - August 2011
Skills
Customer Service, Sales, Hospitality, Social Media, Social Networking, Social Media Marketing, Marketing, Graphic Design, Design, Photoshop, InDesign, Illustrator
Education
Florida Keys Community College 2007 — 2009
Associate's degree, Elementary Education and Teaching
Western Kentucky University 1998 — 2002
Bachelor of Fine Arts (BFA), Graphic Design
Waldorf Astoria Hotels & Resorts January 2015 - Present
International Cruise and Excursions, Inc. August 2014 - Present
Asurion November 2013 - May 2014
Stream Global Services November 2012 - January 2014
Fairmont Scottsdale Princess May 2012 - January 2014
Walt Disney World May 2009 - October 2011
SeaWorld : Anheuser Busch Entertainment January 2006 - May 2009
Education
University of Southern California 2008 — 2011
Bachelor of Arts (B.A.), Advertising
Naples Grande Beach Resort September 2014 - November 2014
Waldorf Astoria Hotels & Resorts July 2007 - September 2014
Naples Grande Beach Resort August 2005 - July 2007
Registry Resort & Club October 2001 - August 2005
Skills
Management, National Accounts, Marketing, Direct Sales, Sales
Education
Lasell College 1989 — 1993
Associates in Arts: Hotel/Restaurant Management & Business Hospitality
DoubleTree by Hilton September 2015 - Present
Waldorf Astoria Hotels & Resorts May 2015 - July 2015
Hilton Worldwide May 2012 - May 2015
Hilton Worldwide Hotels May 2012 - December 2012
Skills
Guest Service Agent, Customer Satisfaction, PBX, Night Audit, Social Networking, Retail, Event Planning, Marketing Communications, Social Media Marketing, Management, Fundraising, Entertainment, Social Media, Product Marketing, Brand Development, Product Placement, Public Relations, Advertising, Product Management, Visual Merchandising, Publicity, Marketing, Online Marketing, Coordination, Creative Direction, Customer Service, Entrepreneurship, Hosting, Business Management, Fashion Shows, Merchandising, Fashion Design, Fashion Buying, Fashion Jewelry, Video, Music
Education
College of New Rochelle 2009 — 2014
Bachelor’s Degree, Communication, General
Hotel Andaluz May 2015 - Present
Waldorf Astoria Hotels & Resorts January 2015 - March 2015
Waldorf Astoria Hotels & Resorts August 2014 - January 2015
Sheraton Albuquerque Uptown January 2012 - November 2013
Holiday Inn Hotel & Suites November 2009 - August 2010
Courtyard by Marriott November 2008 - August 2009
Courtyard by Marriott September 2006 - June 2008
Starwood Hotels & Resorts Worldwide, Inc. January 2006 - October 2006
Skills
Leadership, Team Leadership, Leadership Development, Team Management, Nonprofits, Office Administration, Customer Satisfaction, Customer Retention, Writing, Blogging, Editing, Research, Online Research, Auditing, Front Office, Receptionist Duties, Cash Handling, Public Speaking, Consensus Building, Microsoft Office, Raiser's Edge, Spreadsheets, Typing, PBX, Office Equipment, Time & Attendance, Spanish
Education
Roger Williams University School of Law 2011 — 2011
Doctor of Law (JD), Law
Linfield College 1992 — 2010
Bachelor of Arts (B.A.), Social and Behavioral Sciences
Albuquerque Academy Prepatory School 1985 — 1992
H.S. Diploma, College Prep, Including Spanish, Russian, A.P. History, and Calculus, 3.52
The Home Depot April 2012 - Present
C3 August 2010 - April 2012
Vangent-2010 United States Census January 2010 - August 2010
Waldorf Astoria Hotels & Resorts August 2009 - August 2010
Wal-Mart January 2009 - December 2009
JetBlue Airways September 2006 - October 2008
JetBlue Airways September 2001 - September 2006
JetBlue Airways May 2004 - May 2005
Canada 3000 Airlines January 1998 - September 2001
Spirit Airlines April 2000 - December 2000
Skills
Call Center, Training, Customer Satisfaction, Microsoft Excel, Workforce Management, Team Leadership, Leadership, Budgets, Call Centers, Time Management, Access, Human Resources, Management, Customer Service, Team Management, Coaching, Airlines, Recruiting, Team Building, Project Planning, Payroll, Airports, Operations Management, Outlook, Interviews
Education
Sarasota Travel School 1994 — 1994
Travel & Tourism Degree, Travel Industry
Kent State University 1992 — 1994
Additional Training
Stacole FIne Wines August 2015 - Present
Unfiltered Unfined Wines LLC November 2014 - August 2015
The Citrus Club November 2013 - November 2014
The Ritz-Carlton Hotel Company LLC May 2013 - October 2013
The Ritz-Carlton Hotel Company LLC July 2011 - July 2013
Rosewood Hotels & Resorts May 2011 - August 2011
Waldorf Astoria Hotels & Resorts September 2009 - May 2011
Ritz Carlton Club June 2004 - September 2009
The Ritz-Carlton Hotel Company, L.L.C. June 2004 - May 2005
The Ritz-Carlton Hotel Company LLC June 2003 - May 2004
Skills
Resorts, Hotels, Inventory Management, Luxury, Menu Development, Retail, Spa, Front Office, Hospitality Management, Hotel Management, Hospitality, Guest Satisfaction, Hospitality Industry, Scheduling, Micros, Pre-opening, Rooms Division, Budgeting, Supervisory Skills, Budgets, Customer Service..., Creative Writing, Marketing, Guest Service Management, Training, Hotel Booking, Meeting Planning, Food & Beverage, Customer Satisfaction, Yield Management, Tourism, Fine Dining, Catering, Concierge Services, Club Operations, Operations Management, Recruiting, Event Planning, MICROS, Property Management..., Corporate Events, Revenue Analysis, Management, Opera, Lodging, Hiring, Food, Leadership, Event Management, OnQ
Education
Appalachian State University 1994 — 1997
Mass Communications
Watauga High School 1990 — 1994
Waldorf Astoria Hotels & Resorts March 2015 - Present
Hilton Garden Inn January 2013 - March 2015
Skills
Hospitality Industry, Customer Relations, Bilingual Communications, Organizational...
Education
Florida State University 2012 — 2014
Bachelor's degree, Hospitality Administration/Management
SGEi September 2013 - Present
Highgate Hotels April 2013 - September 2013
Denihan Hospitality Group January 2007 - April 2013
Customer Experience Solutions 2004 - 2007
Gramercy Park Hotel 2006 - 2006
W Hotels 1998 - 2004
Starwood Hotels & Resorts Worldwide, Inc. 1998 - 2004
The New York Palace 1994 - 1998
Waldorf Astoria Hotels & Resorts February 1993 - December 1994
Skills
Hospitality Industry, Hotels, Hospitality, Event Planning, Hotel Management, Event Management, Revenue Analysis, Employee Relations, Food & Beverage, Leadership Development, Pre-opening, Public Relations, Front Office, Tourism, Human Resources, Leadership, Management, Property Management..., Recruiting, Resorts, Rooms Division, Team Building, Training
Education
Drake University 1984 — 1988
BA Communications, Radio and Television Production/Broadcast Sales & Management
Heath High School 1980 — 1984
Premise Health March 2015 - Present
Waldorf Astoria Hotels & Resorts January 2015 - Present
Royal Celebration Inn September 2005 - January 2015
Caliber Associates November 2013 - March 2014
Bank of America August 2012 - February 2014
JPMorgan Chase January 2008 - August 2012
Skills
Consumer Lending, Loans, Banking, Small Business Lending, Retail Banking, Credit, Mortgage Lending, Credit Analysis, Management, Customer Service, Notary Public, sales, Bilingual, Hospitality, Real Estate License, Data Entry, Communication, Microsoft Office, Leasing Consultant, Deposits, Cross Selling, Lines Of Credit, Branch Management, Loan Origination, Sales, Leadership, Risk Management, Customer Satisfaction, Training, Sales Management, PowerPoint, Outlook
Education
Valencia College 2014 — 2016
Associate's Degree, Business Administration and Management, General
Reedc 2013 — 2013
State Certification, Real Estate
Florida Metropolitan University
Cornell University August 2012 - Present
Cornell University August 2014 - Present
Eagle Point Hotel Partners May 2015 - August 2015
Host Hotels & Resorts May 2014 - August 2014
Waldorf Astoria Hotels & Resorts May 2013 - August 2013
The Ritz-Carlton Hotel Company L.L.C. May 2012 - August 2012
Skills
Microsoft Excel, Financial Analysis, Real Estate, Hotel Real Estate, Financial Modeling, Microsoft Word, PowerPoint, Private Equity, DCF Valuation, Valuation, Hotel Asset Management, Public Speaking, Real Estate Financing, Research, Microsoft Office, Social Media, Leadership, Event Planning, Hotels, Travel
Education
Cornell University 2012 — 2016
Bachelor of Science in Hotel Administration
Walt Disney World June 2015 - Present
Orange County Convention Center August 2014 - May 2015
Two Sweets Bake Shop May 2014 - August 2014
Waldorf Astoria Hotels & Resorts March 2012 - August 2012
Bamboozle, Restaurant August 2010 - June 2011
Skills
Event Management, Hospitality, Microsoft Office, PowerPoint, Customer Service, Social Networking, Microsoft Word, Microsoft Excel, Time Management, Event Planning, Social Media, Leadership, Banquets, Trade Shows, Sales
Education
University of Central Florida – Rosen College of Hospitality Management 2011 — 2015
Bachelor of Science (B.S.), Event Management
Waldorf Astoria Hotels & Resorts December 2014 - Present
Embassy Suites March 2013 - Present
The House Of Brews 2010 - 2011
Bar Louie 2007 - 2010
Skills
Food Service, Restaurant Management, Hospitality, Food Safety, Menu Development, Food, ServSafe, Microsoft Office, New Restaurant Openings, Serve Safe Certified, Event Planning, Income Statement, Leadership, Team Building, Training, Banquets, Hiring, Budgets, Micros, Social Media, Beer, Food & Beverage
Education
Northern Illinois University 2003 — 2007
Bachelors of science, Public Health
Brookdale October 2014 - Present
Chef Walter Culinary Svc Inc. January 2011 - Present
Waldorf Astoria Hotels & Resorts December 2013 - October 2014
Coral Ridge Country Club August 2008 - May 2013
Skills
Menu Development, recipes nutrition..., Nutrition, Diet Planning, Cooking, Writing, Multilingual..., chef consultor, Event Planning, Event Management, Blogging, Food & Beverage
Education
Ashworth College 2010 — 2012
Nutrition Specialist , Health Services/Allied Health/Health Sciences, General
Ashworth University 2009 — 2011
Nutritionist & dietitian, The Nutrition Health and Diet Program
Waldorf Astoria Hotels & Resorts July 2015 - Present
Five Guys Enterprises May 2013 - August 2013
Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Social Media, Strategic Planning, Teamwork, Management, Time Management
Education
Lindsey Wilson College 2011 — 2015
Business Administration and Management, General
Four Seasons Hotels and Resorts April 2014 - Present
Waldorf Astoria Hotels & Resorts April 2013 - April 2014
Fairmont Hotels & Resorts September 2012 - April 2013
Four Seasons Hotels and Resorts April 2012 - September 2012
InterContinental Hotels & Resorts November 2008 - May 2011
Marriott Hotels August 2003 - August 2005
Skills
Hospitality Management, Hotel Management, Hotel Booking, Rooms Division, Hospitality Industry, Resorts, Guest Service Management, Hospitality, Micros, Front Office, Hotels, Property Management..., Customer Satisfaction, Yield Management, OnQ, Concierge Services, Pre-opening, Customer Service, Revenue Analysis, Tourism, Opera, Opening Hotels, Leadership, Time Management, Luxury, Training, Sales, Leisure, Budgets, Reservations, Wine, Lodging, Cuisine, Hiring, Teamwork, Guest Recovery, Strategic Planning, Employee Training, Rooms Division..., Marketing, Microsoft Office, Marketing Strategy, Public Relations, Cost Control, Microsoft Word, Social Media Marketing, Corporate Events, Account Management, MICROS
Education
Arizona State University 2005 — 2012
Psychology, Psychology and Tourism Development & Management
Waldorf Astoria Hotels & Resorts February 2015 - Present
Waldorf Astoria Hotels & Resorts February 2014 - February 2015
Waldorf Astoria Hotels & Resorts April 2013 - February 2014
Hotel Indigo East End January 2013 - March 2013
SUNY Delhi September 2008 - December 2012
Crown Plaza June 2011 - August 2011
Skills
Hospitality, Front Office, Customer Satisfaction, Hospitality Management, Hotels, Hotel Management, Restaurants, Food & Beverage, Hospitality Industry, Banquets, Micros, Catering, Resorts, Rooms Division, Opera
Education
State University of New York at Delhi 2008 — 2012
Bachelor of Business Administration (B.B.A.), Hotel and Resort Management
BIJOUXreview September 2014 - Present
Waldorf Astoria Hotels & Resorts 2014 - 2014
HCP Aboard Publishing 2005 - 2014
Yogi Times 2005 - 2007
Melcher Media 2006 - 2006
Los Angeles Times 1994 - 1998
Collins Publishers San Francisco 1994 - 1995
GIA 1992 - 1994
Skills
Non-fiction, Copy Editing, Public Speaking, Magazines, Journalism, Editing, Editorial, Event Management, Fundraising, Research, Nonprofits, Creative Writing, Books, Lifestyle, Public Relations, Publications, Newsletters, Strategic Communications, Copywriting, Press Releases, Publishing, History, Television, Blogging, Storytelling, Grant Writing, Published Author
Education
Sarah Lawrence College 1977 — 1981
Bachelor’s Degree
Marco Beach Ocean Resort February 2013 - Present
Waldorf Astoria Hotels & Resorts November 2010 - February 2013
ARIA Resort & Casino November 2009 - May 2010
Mandalay Bay Resort and Casino January 2009 - November 2009
Mandalay Bay Resort and Casino June 2008 - January 2009
Skills
Training, Recruiting, Hospitality Management, Front Office, Customer Service, Rooms Division, Microsoft Office, Concierge Services, Customer Satisfaction, Micros, Guest Service Management, Hotel Management, Pre-opening, Resorts, Hotels, OnQ, Revenue Analysis, Hospitality Industry, Property Management..., Hospitality, Hiring, Sales, Management, Food & Beverage, Operations Management, Leadership, Opening Hotels, Pre-opening experience, Yield Management, Hotel Booking, Guest Recovery, MICROS, Opera, Banquets, Leisure
Education
Florida International University 2014 — 2017
Bachelor's Degree, Human Resources Management and Services
American Hotel and Lodging Institute 2015 — 2015
Certified Rooms Division Executive, Hospitality Administration/Management
University of Phoenix 2008 — 2010
Associates Degree, Business Administration, Management and Operations
Waldorf Astoria Hotels & Resorts August 2014 - Present
Law Office of Charles Hart 2011 - Present
Allstate June 2007 - March 2008
Skills
Legal Assistants, Office Administration, Office Management, Administrative..., Outlook, Data Entry, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint, Telephone Skills, Time Management, Accounts Payable, Management, Microsoft Office
Education
University of Central Florida 2009 — 2013
Bachelor of Arts (B.A.), Legal Studies, General
Boca Raton Resort & Club, A Waldorf Astoria Resort December 2014 - Present
Waldorf Astoria Hotels & Resorts December 2014 - Present
Chris Evert Charities Inc. March 2014 - December 2014
T.E.D.S. Foundation April 2012 - October 2014
Brenda Schultz Tennis Camp April 2012 - October 2014
Skills
Marketing, Sports Marketing, Advertising, Sports Management, Marketing Strategy, Sports Production, Editing, Copywriting, Public Relations, Event Management, Leadership, Public Speaking, Event Planning, Event Marketing Strategy, Event Production
Education
Northwood University 2008 — 2013
Bachelor's Degree, Business Administration and Management, General
South Anchorage High School 2004 — 2008
High School Diploma
86App.co January 2015 - Present
86Serving, Inc. 2013 - Present
The Capital Grille 2012 - 2014
Waldorf Astoria Hotels & Resorts September 2000 - June 2010
Brett Radler Real Estate 2001 - 2006
FAU 2000 - 2005
Skills
Restaurants, Mobile Applications, Amazon Web Services..., Customer Service, MySQL, Microsoft Office, Ruby on Rails, MVC, Sales, Event Planning, Web Project Management, Adobe Creative Suite, User Experience, Social Networking, Management, Marketing, Marketing Strategy, Social Media Marketing, Leadership, Social Media, Online Marketing, Strategic Planning, Project Management, Team Building
Education
Florida Atlantic University 2000 — 2005
BA, Business Management
Taravella
Taravella
MAXIMUS October 2012 - Present
Waldorf Astoria Hotels & Resorts January 2010 - August 2012
Walt Disney World January 2010 - August 2012
Skills
Team Leadership, Microsoft Office, Interviews, Policy Writing, Performance Management, Quality Assurance, Task Assignment, Special Assignments, Customer Service, Customer Satisfaction, Production Management, Leading Meetings, Company Newsletters, Internal & External..., Cross-functional Team..., Organization Skills, Writing, Employee Training, Customer Interaction, Lotus Notes
Education
Florida Institute of Technology 2006 — 2008
Bachelor of Science (B.S.), Marine Biology
Real Hospitality Group January 2015 - Present
Denihan Hospitality Group December 2013 - January 2015
Denihan Hospitality Group October 2012 - December 2013
Denihan Hospitality Group March 2011 - October 2012
Hilton Worldwide December 2009 - March 2011
Hilton Worldwide July 2005 - July 2009
Waldorf Astoria Hotels & Resorts December 2002 - July 2005
Research International March 2001 - September 2002
Marketing Strategy & Planning, Inc. January 2000 - March 2001
Education
University of Nebraska at Omaha 2006 — 2009
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Binghamton University - School of Management 1995 — 1999
Bachelor of Science (B.S.), Business Managment, Marketing Concentration
Waldorf Astoria Hotels & Resorts 2015 - Present
Townsend Hotel September 2014 - April 2015
Townsend Hotel March 2014 - September 2014
Rotana October 2012 - March 2014
Four Seasons Hotels and Resorts February 2012 - July 2012
Charlotte Country Club 2009 - 2010
Four Seasons Hotels and Resorts Atlanta May 2008 - April 2009
The Ballantyne Hotel and Lodge 2006 - 2008
Skills
Hospitality, Hotels, Hospitality Management, Hospitality Industry, Food & Beverage, Hotel Management, Opera, Resorts, Rooms Division, Training, Customer Service, Sales, Micros, Team Building, Pre-opening, Housekeeping, Capital Budgeting, Interviews, Schedules, Laundry
Education
Johnson & Wales University 2005 — 2008
Bachelor's Degree, International Hotel and Tourism Management
DCT International Hotel and Business School 2007 — 2007
International Hotel and Tourism
Portsmouth Abbey School
High School Diploma
Waldorf Astoria Hotels & Resorts 2012 - Present
Starbucks 2008 - 2012
Starbucks 2006 - 2012
Skills
Sales Operations, Sales Management, Quality Management, Operations Management, Event Management, Customer Satisfaction, Customer Retention, Store Management, Merchandising, Inventory Management, Hiring, P, Employee Training, Food, Customer Service, Hospitality Industry, Hospitality, Profit, Hotels, Food
Education
Saint Xavier University
Waldorf Astoria Hotels & Resorts April 2013 - Present
Life Time Fitness 2010 - 2014
The Chocolate Rx 2007 - 2012
Skills
Social Media, Microsoft Office, Leadership, Sales, Customer Service, Customer Retention, Hospitality, Hospitality Industry, Social Networking, Crowdfunding, Event Planning, Marketing, Marketing Strategy, Microsoft Excel, Strategic Planning
Education
DePaul University 2006 — 2008
B.A., Business
Waldorf Astoria Hotels & Resorts January 2013 - Present
Walt Disney World October 1999 - December 2014
Skills
Certified Sommelier, Certified Beer Server, Spirits Certification
Education
State University of New York College at Potsdam 1995 — 1999
Bachelor of Arts (B.A.), English Literature
Waldorf Astoria Hotels & Resorts July 2014 - Present
Urbanlife Management May 2011 - Present
Orlando Magic February 2011 - Present
T-Mobile May 2013 - November 2013
Allen Sportswear November 2011 - July 2012
Lender Processing Services, Inc. (LPS) April 2010 - August 2010
Image Fashions November 2004 - December 2009
Skills
Customer Service, Marketing Strategy, Customer Retention, Cold Calling, Event Planning, Event Management, Sales Process, Sales, Inventory Management, Marketing, Facebook, Social Media Marketing, PowerPoint, Microsoft Office, Microsoft Excel, Social Media, Team Building, Human Resources, Time Management, Customer Satisfaction, Leadership, Hospitality
Education
University of Central Florida 2010 — 2012
BA Marketing, Minor in Sports Business Management
Florida State College 2005 — 2008
A.A, General Studies
Monterey Plaza Hotel & Spa August 2015 - Present
La Quinta Resort & Club September 2014 - May 2015
PGA WEST & The Club at PGA WEST September 2014 - May 2015
Waldorf Astoria Hotels & Resorts May 2013 - May 2015
Arizona Biltmore May 2013 - September 2014
Talking Stick Resort February 2012 - May 2013
Enchantment Resort March 2011 - February 2012
The Scottsdale Plaza Resort January 2004 - March 2011
Phantom Horse Golf Club at the Pointe South Mountain Resort May 1999 - February 2003
Skills
Hotels, Hospitality Industry, Hospitality, Strategic Planning, Resorts, Hospitality Management, Food & Beverage, Revenue Analysis, Meeting Planning, Customer Service, Tourism, Sales, Yield Management, Restaurants, Hotel Management, Catering, Banquets, Event Management, Convention Services, Corporate Events, Trade Shows
Education
Arizona State University 1997 — 2000
BA, Political Science
Walla Walla Community College 1995 — 1997
Central Washington University 1994 — 1995
Stanwood High School 1990 — 1994
Waldorf Astoria Hotels & Resorts August 2013 - August 2014
Sheraton Hotel Buenos Aires November 2011 - December 2012
Skills
Menu Development, Food, Hospitality, Restaurants, Fine Dining, Teamwork, Microsoft Office, Microsoft Excel, Banquets, Microsoft Word
Education
Instituto Argentino de Gastronomía (I.A.G.) 2011 — 2012
Professional Cook, Culinary Arts/Chef Training, Technical
Universidad Metropolitana (VE) 2008 — 2011
Bachelor of Laws (LL.B.), Law
ConferenceDirect September 2014 - Present
Streamsong Resort September 2013 - August 2014
Waldorf Astoria Hotels & Resorts January 2009 - September 2013
LXR Luxury Resorts January 1996 - December 2008
Boca Raton Resort & Club / LXR Luxury Resorts May 2002 - June 2005
Skills
Hotels, Meeting Planning, Hospitality, Sales, Hospitality Industry, Resorts, Hospitality Management, Budgets, Hotel Management, Customer Service, Pre-opening, Revenue Analysis, Yield Management, Negotiation, Food & Beverage, Management, Convention Services, Tourism, Team Building, Catering, Banquets, Contract Negotiation, Incentive Programs, Sales Management, Trade Shows
Education
Elon University 1981 — 1985
Bachelor of Arts
Robert Half Finance & Accounting July 2014 - Present
Air National Guard January 2001 - Present
The Ritz-Carlton Hotel Company, L.L.C. March 2014 - July 2014
Waldorf Astoria Hotels & Resorts December 2011 - April 2014
Skills
Military, Cpr Certified, Microsoft Office, Microsoft Excel, Microsoft Word, Process Scheduler, Inventory Management, Outlook, Operations Management, Military Training, Budgets, HIPAA, Customer Service, Military Experience, First Aid, Security Clearance, PowerPoint, Data Entry, Time Management, Strategic Planning, Logistics, Inventory Control, Office Administration, Purchasing, Hospitality, Exercises
Education
College of the Desert
Business Administration and Management, General
TKRG March 2015 - Present
TKRG February 2012 - February 2015
Waldorf Astoria Hotels & Resorts October 2009 - January 2012
Gordon Ramsay Group September 2007 - September 2008
Gordon Ramsay Group January 2006 - August 2007
Gordon Ramsay Group June 2005 - December 2005
Trump Turnberry June 2004 - May 2005
Skills
Business Strategy, Strategy, Strategic Planning, Marketing Strategy, Team Leadership, Social Media, Management Consulting, Customer Service, Marketing Communications
Education
Trinity College, Dublin 2008 — 2009
Master of Business Administration (MBA)
Trinity College, Dublin 2000 — 2004
Master's degree, History and political science
Waldorf Astoria Hotels & Resorts September 2013 - Present
Doubletree Hotel - Hilton Hotels Family July 2010 - September 2013
Skills
Restaurants, Hospitality Management, Yield Management, Hospitality Industry, Banquets, Finance, OnQ, Food & Beverage, Front Office, Revenue Analysis, Property Management..., Hotels, Forecasting, Hotel Management, Micros, Pre-opening, Rooms Division, Hospitality, Catering, Tourism, Resorts, Accounting, Budgets
Education
Mt. San Antonio College
Associate’s Degree, Accounting and Finance
California State Polytechnic University-Pomona
Bachelor’s Degree, Business Administration and Management, General
Waldorf Astoria Hotels & Resorts August 2014 - Present
T.J. March 2006 - August 2014
Sears Hometown and Outlet Stores, Inc. April 2001 - March 2006
The Toy Chest November 1999 - January 2001
Skills
Security, Cpr Certified, First Aid, Physical Security, Security Management, Security Operations, Surveillance, Military, Risk Assessment, Loss Prevention
Education
Trident Technical College 1995 — 1996
Unfinished BS, Electrical Engineering
Osceola High School 1982 — 1986
HS Diploma, General Academics
InterContinental Hotels Group March 2013 - Present
InterContinental Hotels Group August 2011 - February 2013
Waldorf Astoria Hotels & Resorts November 2008 - August 2011
Waldorf Astoria Hotels & Resorts June 2007 - November 2008
Citadel Security Agency February 2001 - July 2007
Vi October 2005 - January 2007
Office of the Appellate Defender November 1997 - May 2005
Education
Utica College 2011 — 2014
MBA, Economic Crime and Fraud Management
City University of New York-John Jay College of Criminal Justice 2003 — 2005
MS, Protection Management
City University of New York-John Jay College of Criminal Justice 1997 — 2001
BA, Forensic Psychology
Zenith Education Group March 2014 - September 2015
Zenith Education Group May 2012 - March 2014
Zenith Education Group May 2010 - May 2012
Hilton Worldwide May 2008 - April 2010
Waldorf Astoria Hotels & Resorts February 2006 - April 2008
Wyndham Hotel Group July 2005 - February 2006
Wyndham Hotel Group July 2004 - July 2005
Hyatt Hotels Corporation June 2003 - July 2004
Skills
Public Speaking, Hospitality, Customer Service, Event Management, Event Planning, Coaching, Training, Staff Development, Recruiting, Customer Satisfaction, Team Building, Leadership Development, Career Counseling, Leadership, Employee Relations, Budgets, Higher Education, Front Office, Resume Writing, Teaching, Career Development, CampusVue, Hiring
Education
University of Iowa 1999 — 2003
BA, Journalism and Mass Communication
The Tile Shop August 2015 - Present
The Tile Shop April 2014 - July 2015
The Tile Shop February 2013 - April 2014
Waldorf Astoria Hotels & Resorts February 2012 - November 2012
The Haskell Company September 2011 - February 2012
Prodigal Construction July 2011 - September 2011
United States Marine Corps May 2009 - July 2011
Starbucks September 2007 - May 2009
United States Marine Corps January 2006 - May 2009
Best Buy October 2004 - August 2005
Skills
Sales Management, Consulting, Needs Analysis, Sales, Customer Service, Leadership, Merchandising, Interpersonal Skills, Direct Sales, Recruiting, Business Development, Customer Acquisition, New Business Development, Custom Remodeling, Interior Design, Leadership Development, Operational Planning, Weapons, Command, Team Building, Construction, Construction Management, Military Experience, Military Training, Customer Retention
Education
Bowling Green State University 2006 — 2009
Cedarville University 2005 — 2006
Waldorf Astoria Hotels & Resorts June 2015 - July 2015
The 90th Annual Hotel Ezra Cornell October 2014 - March 2015
The Statler Hotel September 2014 - December 2014
Top Western Cultural Exchange Inc. July 2013 - July 2013
Radisson December 2012 - May 2013
Skills
Microsoft Office, Hotels, Teamwork, Microsoft Word, Foreign Languages, Hotel Management, Light Housekeeping, Microsoft Excel, Food & Beverage, Event Planning, Social Media, Human Resources
Education
Cornell University 2014 — 2018
Bachelor of Science (B.S.)
York House School 2009 — 2014
High School Diploma
Cornell University 2012 — 2012
Summer College
Waldorf Astoria Hotels & Resorts January 2015 - Present
Waldorf Astoria Hotels & Resorts April 2011 - January 2015
Skills
Food & Beverage, Hospitality, Hospitality Management, Banquets, Catering, Restaurants
Education
Universidade de Aveiro 2008 — 2008
Hospitality Administration/Management
Univerzita Komenského v Bratislave, Faculty of Management 2002 — 2008
Master's degree, Strategic Management
Waldorf Astoria Hotels & Resorts
Skills
Customer Service, Microsoft Office, Hospitality, Customer Satisfaction, Hotels, Management, Leadership, Hospitality Industry, Microsoft Excel, Hospitality Management, JOnAS, PowerPoint
Education
Palm Beach State College 2013 — 2015
Associate's degree, General Studies
Waldorf Astoria Hotels & Resorts August 2015 - Present
The Boathouse April 2015 - July 2015
Spoleto: My Italian Kitchen January 2015 - April 2015
Education
Le Cordon Bleu College of Culinary Arts-Orlando 2014 — 2016
Associate of Science (A.S.)