Walt Disney World Swan and Dolphin Resort
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Walt Disney World Swan and Dolphin Resort Employees
Waterford Hotel Group December 2014 - Present
Waterford Hotel Group August 2012 - December 2014
Renaissance Tulsa Hotel October 2009 - September 2012
Westin St. Louis January 2007 - September 2009
Melia Caribe Tropical Resort July 2005 - January 2007
Walt Disney World Swan and Dolphin Resort December 2001 - July 2005
Six Continents Hotels & Resorts January 2000 - January 2002
Wurzak Hotel Organization January 1998 - January 2000
Epping Forest Yacht Club January 1996 - January 1998
Skills
Certified Sommelier, Certified Behavioral..., Microsoft Office, CIA, Kronos, Delphi, Mac OS X, Adobe Creative Suite, Hotels, Banquet Operations, Banquets, Bartending, Casino, Catering, Convention Services, Culinary Skills, Customer Service, Event Management, Fine Dining, Food, Food, Front Office, Guest Service Management, Hospitality, Hospitality Industry, Hospitality Management, Hotel Booking, Hotel Management, Human Resources, Internal Audit, Lodging, Management, Menu Development, Meeting Planning, Micros, OnQ, Opening Hotels, Pre-opening, OS X, Property Management..., Resorts, Purchasing, Restaurant Management, Restaurants, Revenue Analysis, Rooms Division, Sales, Sommelier, Tourism, Yield Management
Education
Trinity Baptist College 1995 — 1999
Andersonville Seminary
Theology/Theological Studies
West Deptford High School
DR Horton January 2013 - Present
Become An Owner March 2010 - October 2012
Holiday Builders August 2008 - May 2009
America's First Home January 2004 - March 2008
Watson Realty Corp. March 2002 - February 2004
Westgate Resorts June 1999 - March 2002
Walt Disney World Swan and Dolphin Resort September 1997 - June 1999
Millennium Broadway Hotel May 1990 - September 1997
Skills
Marketing Strategy, Social Media Marketing, Creative Sales..., Customer Retention, Product Marketing, Distressed Property..., Reference Request, Bilingual, Single Family Homes, Business Planning, Team Building, Selling, Contract Negotiation, Reference, Property, Negotiation, Marketing, Training, Online Marketing, Hospitality, First Time Home Buyers, Listings, Sales Process, Buyers, Rentals, Real Estate Development, Vacation Homes, Mortgage Lending, Sellers, Townhomes, Condos, Real Estate Transactions, Relocation Buyers, Relocation, Real Estate License, Foreclosures, Referrals, Investors, Investment Properties, Sales
Education
Fashion Institute of Technology 1992 — 1994
Advertising and Marketing
Center for the Media Arts 1988 — 1989
Recording, Engineering
Wyndham Hotel Group March 2014 - Present
Walt Disney World Swan and Dolphin Resort June 2012 - March 2014
Westin Beach Resort Ft.Lauderdale & Sheraton Ft. Lauderdale Beach Hotel November 2009 - June 2012
Westin Resort, Aruba August 2007 - 2009
Sheraton Yankee Trader and Clipper June 2005 - July 2007
The Westin Peachtree Plaza April 2003 - May 2005
Skills
Hotels, Resorts, Catering, Hospitality Industry, Revenue Analysis, Hotel Management, Hospitality Management, Yield Management, Hospitality, Pre-opening, Convention Services, Food & Beverage
Education
Concordia University 1984 — 1987
B. Comm, Marketing
Mount Royal High School
Meadowbrook Middle School August 2015 - Present
ITT Technical Institute March 2014 - Present
Lake Gem Elementary December 2014 - August 2015
Lake Gem Elementary School September 2014 - December 2014
Walt Disney World Swan and Dolphin Resort November 2010 - August 2014
The Orlando Bridge April 2012 - July 2012
Central Florida PAL May 2010 - July 2012
Orange County Corrections Department February 2004 - May 2010
Orange County Corrections Department December 1999 - February 2004
Skills
Grant Writing, Investigations, Supervisory Skills, Customer Service, Management, Enforcement, Public Speaking, Policy, Team Building, Budget, Event Planning, Leadership, Convention Security, Executive Protection, Private Investigations, Budgets, Recruiting, Leadership Development, Program Management, Training, Project Planning, Security, Emergency Management, Nonprofits, Fundraising, Community Outreach, Strategic Planning, Volunteer Management, Government, Process Scheduler, Organizational..., Program Development, Criminal Investigations, Grants, Research, Staff Development, Conflict Resolution, Proposal Writing, Public Policy, Event Management, Community Development, Program Evaluation, Higher Education, Workshop Facilitation, Teaching, Public Relations, Coaching, Administration, Employee Training, Data Analysis
Education
Walden University 2010 — 2014
PhD Candidate, Public Policy and Administration
Florida State University 1996 — 1998
MPA, Public Administration
Florida Agricultural and Mechanical University 1994 — 1996
Master of Science (MS), Counselor Education/School Counseling and Guidance Services
Florida Agricultural and Mechanical University 1986 — 1990
BS, Business Administration
Southfork High School 1982 — 1986
Walt Disney World Swan and Dolphin Resort June 2013 - Present
Walt Disney World Swan and Dolphin August 2011 - June 2013
Tishman Hotel Corporation February 2009 - July 2011
Education
University of Central Florida 2004 — 2008
Hospitality Management
Princeton High School August 2011 - Present
The University of Findlay August 2010 - August 2011
Walt Disney World Swan and Dolphin Resort March 2011 - March 2011
Evendale Recreation Center June 2006 - August 2010
The University of Findlay 2006 - 2010
Skills
Marketing, Social Media, Leadership, Fundraising, Event Planning, Public Speaking, Sales, Event Management, Sports, Coaching, Sports Marketing, Social Networking, Time Management, Sports Management, Teaching, Facebook, PowerPoint, Higher Education, Nonprofits, Microsoft Word, Microsoft Office, Public Relations, Customer Service
Education
Ohio University 2012 — 2014
Master's Degree, Athletic Administration, 3.94 GPA
The University of Findlay 2010 — 2012
Masters, Business Administration; Organizational Leadership, Hospitality/Event Management
University of Findlay
Bachelor's degree, Marketing and Business Management, Graduated with Magna Cum Laude
GTA April 2014 - Present
Tourico Holidays November 2011 - April 2014
Waste Oil Solutions February 2009 - May 2013
Walt Disney World Swan and Dolphin Resort June 2010 - November 2011
Micros of Central Florida January 2007 - March 2008
Planet Hollywood November 1997 - January 2007
Skills
Hospitality, Restaurants, Scheduling, Resorts, Payroll, Sales Management, Closing Deals, Staff Training, Training & Development, Hotel Reservations, Hotels, Customer Service, Process Scheduler, Team Building, Sales, Hotel Booking, Hospitality Industry, Recruiting, Leadership, Tourism, Food & Beverage, Management, Hotel Management, Hospitality Management, Contract Negotiation, Business Development, Marketing, Strategy, Trade Shows, Yield Management, Market Research, Negotiation, Revenue Analysis, Pricing, Leisure, Deal Closure
Education
Miami Dade College 1997 — 1999
Business Development
Valencia Community College
JHM Hotels Renaissance Orlando Airport December 2014 - Present
Marriott Vacations Worldwide Corporation Grande Vista June 2013 - October 2014
Marriott Vacation Club International at Frenchman's Cove April 2012 - June 2013
Walt Disney World Swan and Dolphin Resort February 2009 - April 2012
Marriott Vacation Club International at Imperial, Sabal, and Royal Palms March 2008 - February 2009
Marriott Vacation Club International at OceanWatch Villa's March 2006 - March 2008
Marriott Vacation Club International at OceanWatch Villa's April 2004 - March 2006
Marriott Vacation Club International at Streamside at Vail 2003 - 2004
Skills
Hospitality Management, Resorts, Hotels, Hotel Management, Hospitality, Front Office, Hospitality Industry, Pre-opening experience, Rooms Division, Guest Service Management, Lodging, Guest Recovery, Property Management..., Tourism, Customer Satisfaction, Revenue Analysis, Restaurants, Rooms Division..., Income Statement, Teamwork, Opening Hotels, Pre-opening, Customer Service, Banquets, Micros, Yield Management
Education
University of Kentucky 1998 — 2001
BACHELOR OF SCIENCE, Hospitality Management
Walt Disney World Swan and Dolphin Resort February 1995 - Present
Dress Barn November 1993 - Present
Skills
Hospitality Industry, Hotels, Hospitality, Food & Beverage, Customer Satisfaction, Event Management, Trade Shows, Sales, Income Statement, Revenue Analysis, Budgets, Retail, Hospitality Management, Hotel Management, Forecasting, Customer Service
Education
Massasoit Community College 1978 — 1980
Associate Degree, Business/Secretarial
Hilton Worldwide August 2014 - Present
DoubleTree by Hilton Downtown Boston/DoubleTree Club by Hilton Boston Bayside July 2013 - August 2014
Hilton Orlando Bonnet Creek/Waldorf Astoria Orlando December 2012 - July 2013
Hilton Orlando Bonnet Creek/Waldorf Astoria Orlando June 2012 - December 2012
Waldorf Astoria Orlando November 2011 - June 2012
Universal Orlando August 2008 - February 2009
Walt Disney World Swan and Dolphin Resort April 2007 - July 2008
Loews Portofino Bay Hotel April 2006 - April 2007
Skills
Hospitality, Hospitality Management, Online Branding, Social Media, PeopleSoft CRM, Corporate Branding, Coordinating Events, Front Office, Operations, Operations Management, Qualitative Research, Quantitative Analysis, Quantitative Research, Marketing Strategy, hospitality operations, Budget, Marketing, Hotels, Tourism, Hospitality Industry, Hotel Management, Event Management, Customer Service, Resorts, Team Building, Microsoft Office, Training, Outlook, Public Speaking, PowerPoint, Inventory Management, Leadership, Microsoft Excel, Management, Microsoft Word, Team Leadership, Teamwork, Coaching, Rooms Division, Rooms Division..., OnQ, HotSOS, Saflok, Concierge Services, Guest Service Management, Forecasting, Micros, Property Management..., Revenue Analysis, Hotel Booking
Education
University of Florida 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Central Florida 2005 — 2008
BS, Psychology
WALT DISNEY WORLD SWAN AND DOLPHIN RESORT January 2006 - Present
Hollister Co 2007 - 2007
Nike inc May 2006 - August 2006
Education
University of Central Florida 2010 — 2012
FREEDOM HIGH SCHOOL
UNIVERISTY OF CENTRAL FLORIDA
B.A, Hospitality Management
Valencia College
A.A, General Studies
Walt Disney World Swan and Dolphin Resort May 2013 - Present
Bike Florida January 2013 - May 2013
Walt Disney World Swan and Dolphin Resort May 2012 - August 2012
Walt Disney Sourcing & Procurement May 2011 - August 2011
Isleworth Golf and Country Club 2008 - 2010
Skills
Front Office, Food, Hospitality, Hospitality Industry, Hospitality Management, Hotels, Resorts, Rooms Division
Education
Florida State University 2009 — 2013
Marketing and Hospitality Management
Valencia College
Health Care, Dental Hygiene/Hygienist