Experience
WellPoint   June 2014 - Present
Snap Fitness  October 2008 - November 2014
Advanced Pain Care Center   August 2007 - May 2014
Healthfirst  August 2006 - September 2007

Skills
Acupuncture, Chronic Pain, Pain Management, Infertility, Asthma, Wellness, Holistic Health, Sports Injuries, Traditional Chinese..., Chinese Herbal Medicine, Cupping, Stress, Oriental Medicine, Digestive Disorders, Insomnia, Fertility, Stress Management, Herbal, Headaches, Fibromyalgia, Back Pain, Pregnancy, Sciatica, Women's Health, Alternative Medicine, Autoimmune Diseases, Clinical Research, Fitness, Healthcare, Lifestyle, Marketing, Medicine, Migraine, Neck Pain, Nutrition, Nutritional Counseling, Pediatrics, Sports, Sports Medicine, Strategy, Supplements, Treatment, Wellbeing, Wellness Coaching, Rehabilitation, Management, Healing, Chronic Illness, Strategic Planning, Therapeutic Massage

Education
Touro College   2002 — 2006
BPS/ MS, Oriental Medicine

City University of New York-Brooklyn College   1996 — 1999
Bachelor of Science (B.S.), Mathematics and Computer Science, psychology

Experience
CoreLogic  July 2013 - Present
Equifax  July 2008 - July 2013
WellPoint   August 2006 - June 2008
Toyota Motor Corp  December 2004 - June 2006
LSG Sky Chefs  June 2001 - December 2004
Raytheon  April 2000 - March 2001
Ernst & Young  May 1998 - March 2000
Spyglass Management   November 1996 - May 1998

Skills
Forecasting, Financial Analysis, Finance, Management, Process Improvement, Variance Analysis, Analysis, Sarbanes-Oxley Act, Budgets, Leadership, Strategy, Strategic Planning, Financial Planning

Education
The University of Texas at Dallas   1991 — 1993
Bachelors of Science, Business Management

Experience
WellPoint   October 2007 - January 2011
Target  2003 - 2005

Skills
Store Management, Loss Prevention, Store Operations, Visual Merchandising, Merchandising, Big Box, Planograms, Shrinkage, Retail, Retail Sales, Driving Results, Inventory Control, Assortment, Cashiering, Merchandise Planning, Profit, New Store Openings, CPFR, Inventory Management, Associate Development

Education
Triton College

Experience
Booz Allen Hamilton  January 2015 - Present
Booz Allen Hamilton  September 2013 - December 2014
University of Virginia  September 2010 - May 2013
WellPoint   June 2009 - August 2010

Skills
Event Planning, Facebook, Public Speaking, Microsoft Office, SPSS, Data Analysis, Event Management, Research, Editing, Social Networking, Social Media, Marketing, Spanish, Nonprofits

Education
University of Virginia   2012 — 2013
Master of Science (MS) in Commerce, Marketing and Management

University of Virginia   2008 — 2012
Bachelor of Arts (BA), Art History, Political Philosophy Policy and Law with Distinction

Università degli Studi di Siena   2011 — 2011
UVA in Siena Study Abroad Program, History of Art and Italian Studies

Experience
WellPoint   September 2014 - Present
Intrepid USA Healthcare Services  May 2011 - August 2014
Amedisys Home Health & Hospice  April 2009 - May 2011
West Tennessee Healthcare  January 2003 - April 2009

Skills
Healthcare Management, Home Care, Patient Safety, Managed Care, Healthcare, Hospitals, Nursing, Medicare, Acute Care

Education
Jackson State Community College   2002 — 2004
Associate's degree, Registered Nursing/Registered Nurse

Union University   1991 — 1993
Registered Nursing/Registered Nurse

Experience
Intuit  March 2015 - Present
My Guy Services   March 2012 - Present
Community Health Systems  January 2015 - March 2015
Centene Corporation  October 2014 - January 2015
Citi  November 2013 - June 2014
WellPoint   July 2009 - March 2012
Comcast Cable  January 2006 - July 2009
Adelphia Communication  March 2003 - January 2006
Dish Network  August 2002 - March 2003

Skills
Customer Service, Telephony, Computer Hardware, Networking, Management, Supervisory Skills, Training, Claims Handling, Medical Terminology, Health Insurance, HIPAA, Provider Relations, Healthcare, Claims Resolution, Call Centers, Time Management, ICD-10, CPT, Outlook, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Operating..., Internet Explorer, Communication, Access, Sales, Customer Experience

Education
Tucson College   1997 — 1998

Experience
TSYS  February 2015 - Present
Anthem, Inc.   August 2013 - April 2015
Anthem, Inc.   February 2010 - July 2013
Anthem, Inc.   January 2007 - January 2010
WellPoint   January 2005 - December 2006

Skills
SDLC, SharePoint, Business Objects, Databases, Visio, SQL, Microsoft SQL Server, Access, Software Documentation, Business Process..., Business Analysis, New Business Development, Business Planning, Process Improvement, Business Process, Project Management, Management, Team Leadership, Training, Business Requirements, Enterprise Software

Education
Carver High School   1997 — 2000
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Troy University
Computer Science

Experience
Anthem, Inc.   September 2014 - Present
WellPoint   September 2012 - September 2014
AWC/NovaPro Risk Solutions, Atlanta, GA   June 2004 - September 2012
CNA Insurance  September 2001 - June 2004

Skills
Strategic Planning, Customer Service, Microsoft Office, Account Management, Project Management, Operations Management, Business Development, Project Planning, Workers Compensation, Sales Management, Sales, Negotiation, Microsoft Excel, New Business Development, Microsoft Word, Training, Healthcare, Utilization Management, Program Management, Case Managment, Case Management, Management, Nursing

Education
The University of Texas at Arlington   2014 — 2017
MHA, Health/Health Care Administration/Management

Mattatuck Community College   1977 — 1979
ADN, Registered Nursing/Registered Nurse

UCLA _Riverside Ext
Certificate, Forensic Nursing

Experience
Aerotek  2014 - Present
HEALTHPLUS  February 2012 - March 2013
Cigna  October 2011 - January 2012
BroadPath Healthcare Solutions  2010 - 2012
Universal American  March 2010 - October 2011
Anthem  April 2008 - February 2010
Rush Medical Center Day worker Program   January 2008 - March 2008
WellPoint   February 2006 - July 2007
Capital BlueCross  May 2004 - January 2006
Evanston Northwestern Hospital  November 2003 - April 2004

Skills
Health Insurance, Healthcare Industry, Individual Health..., Health Insurance..., Health Information..., Receptionist Duties, Telephone Reception, Office Administration, Clerical Work, Clerical Skills, Call Center..., Direct Mail Campaigns, Benefit Plan..., Health Benefits..., Medicare Advantage, Medicare Part D, Medicare Prescription..., 10 Key, HMO, Provider Relations, Project Coordinator, UAT Claims Tester, Subject Matter Expert, Provider Service Claims..., Beneficiary Service..., Internet, Quality Auditing, Quality Assurance, Business Process, Customer Service, Consulting, Claim Investigation, Claims Resolution, Workflow, Pharmacy Benefit..., Provider Enrollment, Medical Records, Manual Testing, Test Automation, Test Cases, Customer Service..., Call Routing, Customer Retention, File Management, HIPAA, Bill Payment, Medical Billing, Medicare/Medicaid..., Hospital Reimbursement, CMS

Education
Triton College   1989 — 1991
Associates in Science, General Studies Degree

Proviso East High School   1984 — 1988

Experience
WellPoint   July 2013 - Present
Accounting Principals  2011 - 2012
Columbus Regional Hospital  December 2008 - November 2009

Skills
Healthcare, Customer Service, Outlook, Microsoft Excel, Data Entry, Microsoft Word, Microsoft Office, Applicant Tracking..., Employee Relations, Accounts Receivable, Human Resources, Payroll, Recruiting, Training, Leadership, PeopleSoft, Team Building

Education
Troy University   2006 — 2009
Bachelor of Science (BS), Human Services, General

Shaw High   1982 — 1986

Experience
Columbia Tech  January 2014 - Present
Incendia Partners   September 2012 - January 2014
Self Employeed  September 2002 - September 2012
WellPoint   June 1997 - June 1998
John Hancock Life Insurance Company (U.S.A.)   September 1987 - June 1997

Skills
Recruiting, Software Development, Benefits Negotiation, Resume Writing, Interviews, SDLC, Technical Recruiting, Staffing Services, Talent Acquisition

Education
The University of Texas at Arlington   1982 — 1987
Bachelor of Science (BS), Mathematics and Computer Science

Experience
WellPoint   April 2007 - Present

Skills
Microsoft Excel, Microsoft Office, Access, Business Analysis, Financial Analysis, Process Improvement, Analysis, Insurance, Team Building, Healthcare, Strategic Planning, Risk Management, Visio, Data Analysis

Education
The University of New Mexico - Robert O. Anderson School of Management
Bachelor of Business Administration (BBA), Accounting and Finance

Experience
WellPoint   April 2015 - Present
Health Plus  May 2006 - Present
Chiropractor  May 2002 - August 2004

Skills
Microsoft Excel, Customer Service, Healthcare, Microsoft Office, PowerPoint, Microsoft Word, Medicare

Education
Touro College   2004 — 2013

Franklin High School   2004 — 2005

Experience
Anthem, Inc.   July 2013 - Present
WellPoint   November 2007 - June 2013
WellPoint   May 2006 - November 2007
WellPoint   April 2005 - May 2006
WellPoint   September 1999 - April 2005
International Paper  May 1997 - September 1999
Globe Furniture   June 1995 - May 1997

Skills
Healthcare, Marketing Strategy, Marketing Communications, Direct Marketing, Sales Presentations, Corporate Communications, Internal Communications, Program Management, Project Management, Change Management, Management, Multi-channel Marketing, Message Development, B2B Marketing, Competitive Analysis, Cross-functional Team..., Managed Care, Pharmacy Benefit..., Integrated Marketing, Leadership, Marketing, Strategic Planning, Strategy, Health Insurance, Team Building, Training, Strategic Communications, Business Strategy, Market Research, Budgets, Analysis, Sales Operations, Employee Benefits, Disease Management, Medicare, Medicare Part D, Medicaid, Health Policy, HMO, Healthcare Industry

Education
Thomas More College   2001 — 2003
Masters, Business Administration

University of Cincinnati College of Business   1989 — 1995
Bachelor, Marketing & Management

Archbishop Moeller High School   1985 — 1989

Experience
WellPoint   November 2013 - Present
Ultimate Medical Academy  November 2012 - Present
RCR Plumbing & Mechanical, Inc   2000 - 2010

Skills
Medical Terminology, Medical Billing, Medical Coding, Medical Records, Microsoft Office, Open Office, Claims Examiner, Clerical Skills, Accounts Receivable, Accounts Payable, Invoicing, Data Entry, Leadership, Fax, Telephone Skills, 10 Key

Education
Ultimate Medical Academy   2012 — 2013
Diploma, Medical Billing Coding, 4.0

Experience
Independent Consultant  December 2012 - Present
MedSynergies  December 2014 - Present
Nationstar Mortgage  November 2013 - December 2014
Bank of America  July 2012 - December 2012
DaVita Rx  February 2012 - July 2012
Saxon Mortgage  February 2011 - February 2012
Express Scripts  December 2009 - April 2010
WellPoint   November 2001 - November 2009
Medco Health Solutions  November 1999 - November 2001
Bank of Oklahoma  March 1989 - July 1999

Skills
Vendor Management, Call Centers, Outsourcing, Forecasting, Management, Workforce Management, Leadership, Six Sigma, Analysis, Team Management, Training, Integration, ACD, Account Management, Analytics, Avaya, BPO, Banking, Budgets, Business Analysis, Business Development, Business Process..., Business Strategy, Call Center, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Genesys, IEX Total View, Process Improvement, Process Scheduler, Project Planning, SOW, Sales Operations, Strategy, Team Leadership, Telecommunications, Visio

Education
Tulsa Community College   1989 — 1992
Associates, General Study (Business)

Experience
WellPoint   September 2013 - Present
Adayana, Inc.   November 2010 - October 2012
Illinois State University  2006 - 2010
Designed Transitions, Inc.   1998 - 2006
BroMenn Healthcare  1992 - 1998
Tennessee Valley Authority  1987 - 1992

Skills
Performance Consulting, Organizational..., Organizational..., Change Management, Leadership Development, Organizational Learning, Interpersonal Leadership, Experiential Learning, Team-oriented, Business Process..., Talent Developer, Strategic Planning, Sales Process, Business Coaching, Management Consulting, Action Learning, Learning Management, Needs Analysis, Instructor-led Training, Instructional Design, Career Development, Onboarding, MBTI, Talent Management

Education
The University of Tennessee at Chattanooga   1989 — 1991
M.S., Industrial/Organizational Psychology

University of Illinois at Urbana-Champaign   1982 — 1984
B.S., Technical Education

Experience
Enjoy the Mountain   August 2013 - Present
WellPoint   March 2012 - May 2014
WellPoint   January 2011 - March 2012
Sony DADC DigitalWorks   September 2010 - January 2011
Sony Pictures Entertainment  April 2009 - July 2010
Sony Pictures Home Entertainment  July 2007 - March 2009
Sony Pictures Home Entertainment  June 2006 - June 2007
Sony Pictures Home Entertainment  January 2005 - June 2006
Sony Pictures Entertainment  January 2003 - January 2005
Sony Pictures Entertainment  January 2000 - January 2003

Skills
Business Analysis, Process Improvement, Master Data Management, Supply Chain, System Design, Business Intelligence, Account Management, Insurance, Vendor Management, Program Management, Cross-functional Team..., Change Management, Integration, Data Center, ERP, SAP, Management, Strategy, Project Management, Leadership, Business Process, Outsourcing, Data Warehousing, Requirements Analysis, IT Management, Team Building, ITIL, IT Service Management, Business Transformation, Analysis, Enterprise Software, Team Leadership, Analytics, Governance, Business Planning, Project Delivery, Agile Methodologies, Project Planning

Education
CIO Executive Council's Pathways Program, advancing business, technology, and Leadership Excellence   2008 — 2009

ITIL v3 Certified

Universidad Europea de Madrid
Business Administration, Management and Operations

Experience
Aetna  February 2014 - Present
WellPoint   March 2010 - December 2013
WellPoint   October 2008 - March 2010
WellPoint   October 2006 - October 2008
WellPoint   January 2006 - September 2006
WellPoint   July 2003 - January 2006
WellPoint   July 2002 - June 2003
NaviSys  2001 - 2002

Skills
Cross-functional Team..., Organizational Design, Strategic Planning, Large Budget Management, Team Facilitation, Project Management, Cross Functional Team..., Operational Oversight, Change Management, Health Insurance, Healthcare, Leadership, Managed Care, Management, Employee Benefits, Insurance, Medicare, Process Improvement, Program Management, Strategy

Education
Trinity College   1993 — 1997

Trinity College-Hartford   1993 — 1997
BA, Art History, Studio Art

Experience
(Company name "to be determine"   January 2011 - Present
WellPoint, Inc  September 2007 - Present
WellPoint   March 1985 - December 2010
WellPoint, Inc  November 2004 - September 2007
HIPAA   January 2004 - November 2004
Trigon, Blue Cross Blue Shield of Virginia   December 2002 - January 2004
Trigon Blue Cross Blue Shield  February 1996 - December 2002
Trigon Blue Cross Blue Shield  August 1991 - February 1996

Education
Tuskegee University   1978 — 1979
Masters, Education, Personnel Adm

Tuskegee University, Alabama
Masters, Education

Tuskegee University, Alabama
BSW, Sociology

Experience
Randstad USA  October 2013 - December 2013
Healogics, Inc.   September 2012 - July 2013
Alliant Georgia Medical Care Foundation (GMCF)   September 2011 - September 2012
National Healing Corporation  February 2010 - September 2011
Centene Corporation  April 2009 - February 2010
WellPoint   July 2008 - April 2009
Prestige Staffing  February 2008 - June 2008
Health Management Corporation  February 2003 - October 2007

Education
Triton College   1993 — 1996
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse

Experience
Anthem, Inc.   August 2013 - Present
WellPoint   1993 - 2012

Skills
Bilingual - English and..., Vendor Management, Vendor System Management, Inventory Management, Online Print Production, Print Production Process, Troubleshooting, Translations, Vendor Systems Training, Process Improvement, Marketing and Sales..., Managed Print Services, Marketing Traffic, Project Implementation, Project Coordination, Office Administration, Microsoft Office 2007, Adobe Acrobat, Content Production, FileMaker, Petty Cash, Peer Tutoring, Budget Support, Photoshop, Training Manuals, Employee Benefits, Languages, Translation, Health Insurance, Budgets, Training, Microsoft Office, Marketing, Direct Mail, Medicaid, Managed Care, Healthcare Industry, Customer Service, Insurance, HIPAA, Healthcare, Management, Provider Relations, Strategic Planning

Education
American Business Academy, Costa Rica
Bilingual Secretary, Bilingual Administration

Universidad de Costa Rica
N/A, Humanidades

Experience
WellPoint   February 2004 - Present
American Red Cross in Greater New York  November 2001 - March 2003

Skills
Health Insurance, Managed Care, Utilization Management, Microsoft Excel, Pharmacy Benefit..., Healthcare, HMO, PeopleSoft, Customer Service, Microsoft Office, HIPAA, Health Policy, Insurance, PPO, Disease Management, Microsoft Word, Clinical Research, Healthcare Management, Community Outreach, Human Resources

Education
Walden University   2013 — 2014
Master of Science (MS), Clinical Research Administration

State University of New York at Albany   1997 — 2001
BS, Human Biology

Academy of Mt. St. Ursula   1993 — 1997
Honors Regents, General

Experience
Aetna  2011 - Present
WellPoint   May 2010 - January 2011
CIGNA Healthcare  August 2005 - June 2010
CIGNA Healthcare  April 2001 - August 2005
Tufts Health Plan  March 1996 - April 2001
US Army  June 1990 - May 1996

Skills
Team Building, Strategic Planning, New Business Development, Contract Negotiation, Healthcare, Negotiation, Team Leadership, Business Strategy, Process Improvement, Data Analysis, Product Development, Operations Management, Sales Management, Six Sigma, Marketing Strategy, Problem Solving, Budgeting, Business Planning, Financial Analysis, Business Process..., Health Insurance, Forecasting, Planning, Business Intelligence, Competitive Analysis, Strategy Development, Medicare, Managed Care, Insurance, Budgets, Strategy, Marketing, Medicare Part D, Leadership, Account Management, Cross-functional Team..., Business Development, Project Planning, Executive Management, Sales, Management Consulting, HMO, Program Management, Business Analysis, Network Development, Management, Sales Operations, Health Savings Accounts, Analysis, Risk Management

Education
University of New Hampshire -- Peter T. Paul College of Business and Economics   2002 — 2005
MBA, Business Administration

United States Military Academy at West Point   1986 — 1990
BS, Management

Georgetown JR/SR High

Experience
Reiter Affiliated Companies  March 2015 - Present
Employers Group  March 2014 - Present
Reiter Affiliated Companies  February 2013 - August 2013
LOF International Human Resources Solutions, Inc.   2010 - 2010
WellPoint   October 2003 - February 2009
Panasonic Disc Services Corporation/Matsushita Disc Manufacturing Corporation, Torrance, CA   2000 - 2003
M2 Automotive   1998 - 1999
Pinkerton Security  1996 - 1997
Salick Health Care, Inc.   1992 - 1996

Skills
Deferred Compensation, Employee Benefits, HRIS, Performance Management, Job Descriptions, Incentive Programs, Human Resources, Compensation Structures, Job Analysis, Employee Relations, Salary, Sales Compensation, Compensation & Benefit, Performance Appraisal, Management, Market Pricing, Legal Compliance, Talent Acquisition, HR Policies, HR Consulting, Compensation, Personnel Management, New Hire Orientations, Benefits Administration, Base Pay Administration, Leadership, Job Evaluation, Training, Onboarding, Policy, Workforce Planning, Payroll, FMLA, Base Pay, Organizational..., Strategy, Employee Handbooks, Succession Planning, Executive Pay, Talent Management, Salary Administration, Total Rewards Strategies, Strategic HR, Employee Engagement, Global Compensation, Labor Relations, Benefits, Internal and External..., Salary Surveys and..., Job Pricing

Education
University of California, Davis
BA, Economics

University of California, Los Angeles - The Anderson School of Management
Master of Business Administration (MBA), Human Resources/Marketing

Experience
Grand Rounds, Inc.   March 2015 - Present
WellPoint   August 2012 - January 2015
Grand Rounds, Inc.   2015 - 2015
Grand Rounds, Inc.   2015 - 2015
Wells Fargo  February 2011 - August 2012
West Corporation Revenue Generation  March 2010 - February 2011

Skills
Call Center, Account Management, Banking, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Employee Benefits, Insurance, Management, Microsoft Excel, Microsoft Office, Outlook, Sales, Team Leadership, Technical Support, Training, Troubleshooting, Windows 7, Process Improvement, Business Analysis, Access, CRM

Education
Truckee Meadows Community College   2009 — 2010
N/A, Information Technology

Cascade college Portland oregon   2008 — 2009

Experience
Goldman Sachs  April 2014 - Present
New York University  September 2005 - Present
New York Life Insurance  April 2010 - April 2014
Citi  March 2010 - May 2010
WellPoint   April 2008 - February 2010

Skills
Access, Outlook, Word, PowerPoint, Excel, SQL Server, Visio, Adobe Acrobat, Microsoft Office, HTML, Database Administration, Writing, Data Analysis, Windows, Public Speaking, Visual Basic, Hiring, Social Media, Administration, Documentation, Programming, Customer Relations, Teaching, Analysis, GUI, Customer Service, PL/SQL, SAP, Business Intelligence, C#, Budgeting, .NET, Application Development, Creative Direction, Interviewing, Accounting, Team Building, Marketing Strategy, Healthcare, Databases, Problem Solving, Database Design, SharePoint, Database Management, MS Office Suite, Requirements Gathering, MS Project, Mac OS X, Technical Writing, Business Analysis

Education
Touro College   1998 — 2002
Bachelor of Science (B.S.), Business Management and Computer Science

Experience
The Roper Law Firm   February 2012 - Present
WellPoint   February 2004 - April 2010
Blue Cross and Blue Shield of Georgia  November 1995 - February 2004
Blue Cross and Blue Shield of Georgia  December 1990 - November 1995

Skills
Legal Research, Legal Writing, Insurance, Document Review, Westlaw, Claim, Litigation Support, Litigation Management, Courts, Civil Litigation, Legal Documents, Litigation, Microsoft Word, Insurance Law, Corporate Law, Wordperfect, Mediation, Microsoft Office, Microsoft Excel, Customer Service

Education
Columbus Technical College   2010 — 2012
Associate of Science (AS), Paralegal Studies

Columbus Technical College   2010 — 2012
Associate of Applied Science, Legal Assistant/Paralegal

Columbus Technical College   1988 — 1990
Diploma in Accounting, Accounting

Troy University

Experience
WellPoint   April 2010 - Present
WellPoint   May 2007 - April 2010
First Guarantee Mortgage  May 2006 - May 2007

Skills
Microsoft (all Suites), Basic Spanish, Strategic Communications, Leadership, PowerPoint, Employee Training, Strategic Planning, Social Media, Microsoft Excel, Microsoft Word, Training, Recruiting

Education
University at Albany   2003 — 2005
Bachelor of Arts (B.A.), Psychology

Experience
Cerner Corporation  September 2013 - Present
Cerner Corporation  June 2012 - September 2013
Tulane University  January 2010 - May 2012
Johnson Controls  May 2011 - August 2011
WellPoint   May 2010 - August 2010
Columbia St. Mary's   June 2009 - August 2009

Skills
Excel, Oracle, Access, Outlook, Windows 7, Windows XP, Windows Vista, Mac, C++, Python, R, Mathematica, Matlab, Solidworks, COSMOS, JIRA, Elementary French, Java, Scheme, Cerner CCL, Relational Databases, Microsoft Excel, Integration, Visio, Team Leadership, Data Analysis, Business Analysis

Education
Tulane University   2008 — 2012
Bachelor of Science, Mathematics, Business Minor

Eisenhower High School   2004 — 2008

Experience
WellPoint   April 2013 - Present
SCAN Health Plan  2012 - 2013
The Hartford  May 2010 - September 2012
Kaiser Permanente  2007 - 2010
KAISER PERMANENTE SENIOR ADVANTAGE   April 2004 - April 2007
KAISER PERMANENTE SENIOR ADVANTAGE   January 1998 - January 2004
INNOVATIVE MARKETING IDEAS   January 1986 - October 1998

Skills
Disability Insurance, Marketing, Employee Benefits, Medicare, Leadership, Account Management, New Business Development, Health Insurance, Insurance, Marketing Strategy, Advertising, Health Savings Accounts, Public Relations, Brokers, Strategy, Sales, Management, Customer Service, Business Development

Education
International Business College   1982 — 1982
Technical

The University of Texas at El Paso   1970 — 1974

Health and Life Producer Licensed in CA, NV and AZ

Experience
Pacific Dental Services  January 2015 - Present
Kaiser Permanente  December 2014 - December 2014
Warner Bros. Entertainment Group of Companies  October 2013 - September 2014
Yahoo!  July 2012 - October 2013
WellPoint   March 2012 - June 2012
Toyota Financial Services  June 2010 - December 2011
Southern California Edison  October 2009 - May 2010
WellPoint   January 2009 - September 2009
Far East National Bank  August 2008 - December 2008
SunPower Corporation  June 2008 - October 2008

Skills
Technical Writing, Software Documentation, Instructional Design, SnagIt, Visio, Needs Analysis, Camtasia, Online Help, FrameMaker, ADDIE, Instructor-led Training, E-Learning, Training, Project Management, RoboHelp, Microsoft Word, Manuals, Technical Training, PowerPoint, Content Development, Blended Learning, Business Analysis, Analysis, Technical Documentation, Adobe Acrobat, Content Management, Editing, Technical Communication, Hands-on Training, Program Management, Policy, SDLC, Business Process..., Microsoft Excel, Courseware Development, Policy and Procedures, Consultant, Writing, Information Mapping, Outlook, Microsoft Office, Mentoring, Excel, Curriculum Development, Requirements Analysis, WebEx, Adobe Connect, Lotus Notes, Consulting, Employee Training

Education
The University of Texas at Austin
Bachelor of Journalism, Public Relations

Experience
Frontier Communications (Consulting Firm InfoVision)   July 2015 - Present
Fannie Mae  March 2014 - July 2015
Bank of America  December 2012 - March 2014
Bank of America  December 2010 - December 2012
Fannie Mae  February 2010 - December 2010
WellPoint   December 2009 - February 2010
Amedisys  June 2009 - December 2009
Baylor Health Care System  November 2008 - April 2009
PepsiCo  June 2008 - November 2008
EMC  September 2007 - June 2008

Skills
Quality Center, Unix, Agile Methodologies, SDLC, Integration, User Acceptance Testing, Testing, Quality Assurance, Test Planning, Enterprise Software, CMMI, Software Quality..., Regression Testing, SQL, Requirements Analysis, Test Automation, Troubleshooting, HP Quality Center, System Testing, SharePoint, Test Management, Release Management, Process Improvement, XML, Test Cases, Project Management, Databases, Requirements Gathering, Oracle, PL/SQL, Business Requirements, Visio, Test Strategy, Web Applications, Management, Microsoft SQL Server

Education
The University of Texas at Arlington   1994 — 1997
BS, Management Information Systems

Eastern Hills High School   1990 — 1994
Diploma, High School/Secondary Diploma Programs

Experience
WellPoint   January 2013 - Present
WellPoint   December 2008 - Present
WellPoint   2000 - Present
WellPoint   2000 - Present
Ernst & Young  November 1997 - April 2000

Skills
Enterprise Architecture, SDLC, Solution Architecture, SOA, Application Architecture, Websphere, EAI, IT Strategy, Architecture, Data Warehousing, Java Enterprise Edition, Data Modeling, Agile Methodologies, TOGAF, DB2, WebSphere

Education
University at Buffalo
Computer Science

Experience
WellPoint   July 2014 - Present
WellPoint   October 2007 - July 2014
WellPoint   March 2007 - October 2007
WellPoint   December 2005 - March 2007
WellPoint   February 2002 - December 2005
WellPoint   January 1999 - February 2002
Swink, Fiehler and Associates   February 1998 - January 1999
Edison Brothers  March 1997 - February 1998

Skills
Access, General Ledger, Accounts Payable, Account Reconciliation, PeopleSoft, Forecasting, Invoicing, Financial Analysis, Visio, Budgets, Vendor Management, Accounts Receivable, Microsoft Word, Accounting, Process Improvement, Microsoft Excel

Education
Truman State University   1991 — 1995
BS, Accounting

Nerinx Hall High School   1987 — 1991

Experience
OurHealth  April 2015 - Present
Anthem  March 2010 - April 2015
WellPoint   February 2008 - March 2010
WellPoint   March 2005 - February 2008
Anthem  January 2002 - March 2005
Anthem Blue Cross and Blue Shield  2000 - 2002

Skills
Insurance, Health Insurance, Healthcare, Account Management, CRM, Cross-functional Team..., Dentistry, Disability Insurance, Employee Benefits, HIPAA, Health Policy, Health Savings Accounts, Healthcare Industry, Leadership, Managed Care, Management, Marketing, Marketing Strategy, Medicare, New Business Development, Sales, Strategy, Team Building, Training, Underwriting

Education
Thomas More College   1994 — 1998
BA, Speech Communications

Experience
Anthem  June 2015 - Present
WellPoint, Inc.   August 2005 - May 2015
WellPoint   May 2003 - July 2005

Education
Truman State University   1990 — 1995

Experience
WellPoint   October 2009 - Present
WellPoint   May 2007 - October 2009
WellPoint   November 2005 - May 2007
WellPoint   August 1991 - October 2005

Skills
Call Centers, Workforce Management, Vendor Management, Program Management, Call Center, Budgets, Strategy, Project Management, Operations &..., Provider Relations, Call Center Operations, Budgeting, Strategic Business..., Policy Making and..., Inventory Management, Quality, Performance &..., Government and..., Continuous Improvement..., Leadership, Outsourcing, Management, Project Planning, Analytics, Process Improvement, Claims Operations, Enrollment & Billing..., Health Insurance, Business Analysis, Business Process..., Insurance, Medicare, Strategic Planning

Education
Troy University   1993 — 2003
MS, Management

Experience
WellPoint   Manager Credentialing, West DivisionAetna1987 - 1996

Education
The University of Texas at Austin

Experience
WellPoint   2011 - Present
IBM  2005 - 2010
Health Net  1997 - 2005

Education
Thunderbird School of Global Management
Master of International Business

University of Southern California
BS - Business

Experience
Amgen  November 2009 - November 2014
Amgen  March 2009 - November 2009
WellPoint   November 2005 - April 2008
Ventura County Health Care Agency  September 1990 - October 2005

Skills
Clinical Research, Biopharmaceuticals, Pharmaceutical Industry, Managed Care, Scientific Content..., Healthcare, Leadership, Program Management, Training, Policy, Data Analysis, Biotechnology, Healthcare Management, Health Insurance, HIPAA, Clinical Trials, Public Speaking, Research, Quality Improvement, Clinical Development, Strategic Planning, Cross-functional Team..., Life Sciences, Medicine, Process Improvement, Community Outreach, Medicare/Medicaid, Clinical Supervision, Nephrology - Bone and...

Education
State University of New York at Albany   1979 — 1985
Ph.D., Clinical Psychology

University of California, Los Angeles   1977 — 1979
B.A., Psychology

Experience
WellPoint   November 2008 - Present
UnitedHealth Group  November 2002 - November 2008
Riveredge Hospital  June 2001 - July 2002

Skills
Healthcare, Data Analysis, Health Insurance

Education
Truman State University   1993 — 1997
B.A., Marketing

Experience
WellPoint, Inc.   August 2013 - Present
CareMore Health Plan  August 2012 - August 2013
WellPoint   September 2008 - August 2012

Skills
PPO, Healthcare, Provider Relations, Strategic Planning, Health Insurance, Managed Care, HMO, Network Development, Hospitals, Medicare, Business Process..., Credentialing, Management, Healthcare Information..., HIPAA, Healthcare Consulting, Process Improvement, Healthcare Management, Healthcare Industry, Employee Benefits, Leadership, Health Policy, Medicaid, Vendor Management

Education
Virginia Commonwealth University - School of Business   1995 — 1997
MBA

Thiel College   1990 — 1993
B.A., Actuarial Science and Accounting

University of Miami - School of Business   1989 — 1989
Accounting

Experience
Semi-Retired  May 2015 - Present
Aon Hewitt  November 2007 - April 2013
WellPoint   2005 - 2007
Alere, Inc.   2005 - 2006
Towers Perrin  2001 - 2005
PACIFICARE  1987 - 1993

Skills
Healthcare, Health Insurance, Managed Care, Process Improvement, Employee Benefits, Medicare, Healthcare Management, Benefits Administration, Healthcare Consulting, Disease Management, Healthcare Information..., HIPAA, Health Policy, Healthcare Industry, Strategic Planning, Leadership, Team Building, Management, Account Management, Program Management, Hospitals, Strategy, Coaching, Vendor Management

Education
The University of Texas Health Science Center at San Antonio   1986 — 1989
MS, Nursing

Experience
WellPoint   October 2013 - December 2013
Pulsecom  August 2012 - November 2012
Battlefield Telecommunications Systems (BTS)   January 2010 - June 2012
BAE Systems Information Technology  April 2010 - December 2010
Alltech International  October 2009 - March 2010

Skills
RoboHelp, FrameMaker10, Microsoft Word, Visio, Information Mapping, Instructional Design, SharePoint, Requirements Analysis, HTML, Captivate, JavaScript, Project Management

Education
The University of Texas at Arlington   1980 — 1982
MA, Early Modern European History

University of Houston   1969 — 1972
BA, European History

Experience
WellPoint   November 2010 - Present
Assurant Health  October 2007 - October 2010
TCS  June 2006 - September 2007
SCOR  June 2005 - August 2005

Skills
Actuarial Science, Health Insurance, Insurance, SAS, Underwriting, Data Analysis, Access, VBA, Analysis, Business Analysis, Risk Management, Property & Casualty...

Education
The University of Texas at Austin   2002 — 2006
Bachelor of Science (BS), Mathematics

Bellaire High School   1998 — 2002

Experience
WellPoint   November 2009 - Present
HMC/WellPoint   March 2007 - October 2009
Anthem Blue Cross Blue Shield  May 1999 - March 2007
The Christ Hospital  August 1979 - May 1999

Skills
HIPAA, Provider Relations, Accreditation, Nursing, Strategy, ICD-9, Disease Management, Clinical Research, Utilization Review, Utilization Management, Call Centers, Process Improvement, Managed Care, Performance Management, Team Management, Management, Case Managment, Training, EMR, Hospitals, Budgets, Quality Management, Performance Improvement, Provider Network..., Program Management

Education
University of Cincinnati   1994 — 1999
MSN, Community Health Nursing

Thomas More College   1978 — 1984
BSN, Nursing

Deaconess Hospital School of Nursing   1974 — 1977
RN - Diploma, Nursing

Experience
CanaryVoice   August 2010 - Present
WellPoint   March 2003 - March 2010
GoTV Networks  1999 - 2001

Education
University of California, Los Angeles - The Anderson School of Management   2001 — 2003
MBA, Finance, Strategy

Experience
Anthem, Inc.   February 2014 - Present
WellPoint   May 2011 - Present
WellPoint   June 2007 - May 2011

Skills
Financial Analysis, Process Improvement, Forecasting

Education
Xavier University   2006 — 2012
MBA, Business Intelligence

Thomas More College
BA, Accounting

Experience
Tyler Technologies  August 2011 - Present
WellPoint   January 2004 - December 2010
Anthem  April 1997 - December 2003
Anthem  May 1990 - March 1997

Skills
SDLC, Software Development, Project Management, COBOL, Analysis

Education
Thomas College   1988 — 1990
MBA, Business Administration

Thomas College   1985 — 1989
BS, Computer Information Systems

Experience
NYK Line  April 2012 - Present
ADP  August 2011 - April 2012
NYK Line  December 2007 - August 2011
Morgan Stanley  July 2007 - December 2007
NYK Line  July 2006 - July 2007
WellPoint   May 2001 - July 2006
MetLife  September 2000 - May 2001
Health Management Systems Inc.  January 1999 - September 2000

Skills
Requirements Gathering, Enterprise Architecture, Software Project..., Project Portfolio..., Vendor Management, Process Improvement, PMO, SDLC, Project Planning, Business Analysis, Business Process..., Program Management, Project Management, IT Strategy, Requirements Analysis, Management, PMP

Education
State University of New York at Albany   1990 — 1994
Bachelor of Science, Management and Marketing

Experience
WellPoint   July 2008 - Present

Education
SUNY Albany
Bachelor of Science (B.S.), Actuarial and Mathematical Sciences

Experience
WellPoint   August 2011 - Present

Skills
VBA, SAS, Access, Excel models, Data Modeling, Microsoft SQL Server, Teradata, Query Writing, Query Optimization, Microsoft Excel, Health Insurance, Actuarial Science

Education
Truman State University   2007 — 2011
Bachelor of Science (BS), Mathematics

Experience
MVP Health Care  2007 - 2011
WellPoint   November 2003 - October 2007

Education
SUNY Albany   1998 — 2001
BA, History and Sociology

Experience
WellPoint   September 2012 - Present
Amerigroup  June 2011 - September 2012

Education
Tidewater Community College