Experience
Wells Fargo Home Mortgage   December 2013 - August 2014
St. Charles Youth and Family Services  2010 - 2012
Time Warner Cable  2008 - 2010
Dollar General  2008 - 2008
University Directories  2006 - 2006

Skills
Leadership, Sales, Management, Community Outreach, Youth Mentoring, Customer Service, Operations Management, Marketing, Coaching, Youth Empowerment, Youth Development, Community Engagement, Community Service, Communication, Mass Communication, Sales Management, Account Management, Microsoft Office, Overcome Objections, Negotiation, Public Speaking, Training

Education
Cardinal Stritch University   2010 — 2013
Master of Business Administration (MBA), Business Administration and Management, General

Mississippi Valley State University   2003 — 2007
Bachelor of Arts (BA), Communication and Media Studies

James Madison University High School   1999 — 2003
High School Diploma

Experience
Principal Financial Group  March 2015 - Present
Principal Financial Group  September 2013 - Present
GuideOne Insurance  September 2011 - September 2013
ASTD  2011 - 2012
Wells Fargo Home Mortgage   October 2010 - September 2011
Wells Fargo Home Mortgage   June 2010 - October 2010
Interstate All Battery Center  January 2010 - April 2010
Krell Institute  June 2009 - December 2009
Memorial Union  August 2008 - December 2009

Skills
Event Planning, Customer Service, Training, Marketing, Analysis, Trainers, Training Analysis, Custom Content..., Virtual Learning, iLinc, SumTotal, Toolbook, Leadership, Adult Education, Employee Benefits, Public Speaking, Strategy, Coaching

Education
Capella University   2011 — 2013
Master of Science, Human Resource Management

Iowa State University   2005 — 2009
Bachelors, ArtsCommunication Studies

Experience
Wells Fargo Home Mortgage   October 2013 - Present
Wells Fargo Home Mortgage   November 2011 - October 2013
Ulta  August 2007 - October 2011
The Hoover Company  September 2002 - June 2007

Skills
Sales, Customer Service, Retail, Microsoft Excel, Time Management, Microsoft Office, Credit, Inventory Management, Loans, Outlook, Customer Satisfaction, Microsoft Word, Sales Management, Management, Leadership, Merchandising, Team Building, Marketing, Mortgage Lending, Store Management, Visual Merchandising, Loss Prevention, Retail Sales, Training, Inventory Control, Customer Retention, Customer Experience

Education
Cardinal Stritch University   2002 — 2006
Bachelor of Science (BS), Integraged Marketing Communications

Experience
Springleaf Financial  November 2011 - Present
Associated Bank  September 2010 - October 2011
Wells Fargo Home Mortgage   September 2009 - November 2010
PLS Financial Services  March 2009 - August 2009
Landmark Credit Union  January 2006 - November 2008
Speedy Loan   July 2004 - September 2005
Froedtert Memorial Hospital   November 2000 - July 2003

Skills
Cash Management, Consumer Lending, Communication, Negotiation, Management, Sales, Short Sales, Business Development, Cross Selling, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Fidelity, XP, Budgets, Coaching, Customer Service, Recruiting, Windows XP

Education
Cardinal Stritch University   2011 — 2013
Master's degree, Management

Ottawa University   2004 — 2009
Bachelor's degree, Business Administration and Management, General

Experience
Wells Fargo Home Mortgage   2011 - Present
Brightgreen Home Loans, Inc   2009 - 2010
EquiFirst Corporation  1997 - 2009

Skills
Mortgage Lending, Mortgage Banking, Loans, Cross-functional Team..., Risk Management, Credit, Compliance, Sales Management, Banking, Credit Risk, Financial Analysis, Financial Risk, Leadership, Management, Analysis, Mortgage Underwriting, Marketing

Education
Canisius College
Bachelor of Science, Business Management

Experience
Reverse Mortgage Funding LLC  July 2014 - Present
Financial Planning Association  May 2011 - November 2013
One Reverse Mortgage - A Quicken Loans Company   January 2013 - July 2013
Security One Lending  June 2012 - January 2013
MetLife Home Loans  November 2010 - June 2012
Wells Fargo Home Mortgage   December 2007 - November 2010
Real Estate Nevada   June 2001 - July 2003

Skills
Reverse Mortgages, Loans, Retirement, Mortgage Lending, Cash Flow, FHA, Real Estate, Finance, Investment Properties, Retirement Planning, First Time Home Buyers, Management, Risk Management, FHA financing, Sales, Government Loans, Credit, USDA, Financial Analysis, Selling, Small Business, Strategy, Insurance, Investments, Loan Origination, Portfolio Management, Mortgage Banking, Residential Homes, Refinance, Residential Mortgages, Condos, HUD, Funding, Real Estate Transactions, Sellers, VA loans, Financial Advisory, Property, Relocation, Certified Mortgage..., Underwriting, Real Estate Financing, Banking, Mutual Funds, Referrals, Seniors, Strategic Financial..., Estate Planning, Employee Benefits, Financial Services

Education
NMLS 543264   2010 — 2014
Principal Lending Manager, Financial Planning and Services

Utah Valley University   2007 — 2008

College of Southern Nevada   1993 — 1995
General Studies

Cañada College   1981 — 1983
General Studies

Foothill College   1980 — 1982
General Studies

Monterey Peninsula College   1979 — 1980
General Studies, Freshman

Experience
Wells Fargo Home Mortgage   February 2012 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking

Education
Queens University of Charlotte   2007 — 2008
Masters in Business Administration, Business Administration and Management, General

Canisius College   1998 — 2002
Management Information Systems, General

Experience
Marketplace Home Mortgage  January 2015 - Present
Wells Fargo Home Mortgage   July 2014 - January 2015
PrimeLending  March 2014 - July 2014
Nationstar Mortgage  March 2013 - March 2014
Edward Jones Mortgage  August 2012 - March 2013
Alliance Benefit Group  April 2011 - January 2012
The Bancorp Bank  October 2008 - May 2011
Mortgage Services III  January 2008 - October 2008
Indymac Bank  May 2005 - December 2007
Voyager Financial Services Corporation   November 2003 - May 2005

Skills
Refinance, Mortgage Lending, Mortgage Banking, Finance, Sales, Salesforce.com, Leadership, Marketing, First Time Home Buyers, New Home Purchase, FHA financing, Selling, Customer Experience, Loans, Benefits Administration

Education
Cardinal Stritch University   1997 — 2001
MBA, Business

University of Minnesota-Twin Cities   1983 — 1985
Biology

University of Illinois at Urbana-Champaign   1980 — 1983
Microbiology

Experience
Thermo King via The Creative Group   October 2014 - Present
MARCOMM Inc.  July 2012 - February 2014
Pitney Bowes Software  June 2010 - January 2012
Pitney Bowes Software (Contract)   December 2007 - June 2010
Media Relations, Inc.   January 2007 - May 2007
Wells Fargo Home Mortgage   June 2005 - August 2006
Wells Fargo Home Mortgage (Contract)   January 2005 - June 2005
TV10 - University of Wisconsin   September 2001 - August 2004

Skills
CRM, Salesforce.com, Marketing Communications, Marketing, B2B, Lead Generation, Email Marketing, Marketing Automation, Direct Mail, Advertising, Direct Marketing, Partner Management, Product Marketing, Online Advertising, Microsoft Office, Content Management, Product Launch, Strategy, Management, Leadership, Strategic Partnerships, Brand Management, Newsletters, Multi-channel Marketing, SharePoint, Customer Relationship..., CRM software, Digital Asset Management, SFDC, Partner Relationships, Marketing..., Event Planning, Analytics, Demand Generation, Sales, Cloud Computing, Creative Direction, Online Marketing, Marketing Management, Market Planning, Product Development, B2B Marketing, Marketing Strategy, Lead Management, Digital Marketing, Internal Communications, Sales Enablement, Microsoft Excel, PowerPoint, Data Analysis

Education
Capella University   2011 — 2014
MBA, Marketing

Anoka Technical College   2013 — 2013
Certificate, Graphic, Web & Mobile Design

University of Wisconsin-Eau Claire   1999 — 2004
Bachlors of Science, Public Relations, Marketing

Experience
Wells Fargo Home Mortgage   October 2013 - Present
Northgate Risk Management Services   October 2010 - Present
FICO  April 2012 - October 2013
Wells Fargo Home Mortgage   February 2011 - April 2012
Thomson Reuters  April 2007 - February 2011
Thomson Reuters  2004 - 2007
Thomson Reuters  2001 - 2004
Thomson Reuters  1998 - 2001

Skills
SDLC, Project Management, Business Analysis, Vendor Management, Process Improvement, Project Portfolio..., PMP, Program Management, Coaching, Requirements Gathering, Software Project..., Production Support, Mentoring, PMO, Consulting, Risk Management, Visio, IT Strategy, Cross-functional Team..., Resource Management, Requirements Analysis, Diversity, Budget Management, Project Scope..., Project Planning, Microsoft Project, Project Coordination, Project Delivery, Portfolio Management, Project Control, Team Leadership, Staff Development, Strategic Planning, Issue Management, Quality Assurance, Quality Management, Agile & Waterfall..., RUP, CA Clarity, Documentation, SaaS, SAP, SharePoint, Salesforce.com, Business Objects, Solution Implementation, Professional..., Large Scale System..., Customer Experience, Project Status Reporting

Education
Capella University   2008 — 2011
MBA, Project Management

Metropolitan State University   2005 — 2007
BA, Literature

Experience
Bank of America  May 2013 - Present
TaylorMade-adidas Golf  February 2012 - May 2013
Homestead Funding Corp.  December 2012 - April 2013
MetLife Home Loans  July 2011 - April 2012
Wells Fargo Home Mortgage   August 2007 - August 2011

Skills
Mortgage Lending, Mortgage Banking, Loans, FHA, Real Estate Transactions, Small Business, Sellers, Loan Origination, Investments, Retirement Planning, USDA, Real Estate, Finance, Banking, Negotiation, Investors, Investment Properties, First Time Home Buyers, Refinance, Referrals, Credit, Customer Service, Reverse Mortgages, Sales, Residential Mortgages

Education
Canisius College   1972 — 1976
B.S., Accounting

Bishop Timon   1967 — 1971

Experience
Modis  July 2014 - Present
UnitedHealth Group  December 2008 - June 2014
UnitedHealth Group  December 2006 - December 2008
Accenture  2004 - 2006
Independant Contractor  2001 - 2006
Jostens  2003 - 2004
Cox Communications  2001 - 2002
Wells Fargo Home Mortgage   1999 - 2001
Advanced Services Inc - GE Appliances   1993 - 1996

Skills
Contact Center Design, Call Centers, Project Management, Voice Platforms and..., Process Improvement, Leadership, IT Strategy, Management, Telecommunications, Software Documentation, Six Sigma, Strategy, Contact Center..., PMP, Infrastucture IT Support, Technology..., Program Management, Vendor Management, Integration, Business Analysis, Consulting, PMO, Contact Centers, IT Project & Program..., IT Project..., IT Business Strategy

Education
Capella University   2015 — 2016
Master of Business Administration (M.B.A.), Information Technology Project Management

Minnesota School of Business   2006 — 2008
Bachelors, Business Administration

Southern Nevada Vocational Technical Center   1987 — 1989
Computer

Experience
Wells Fargo Home Mortgage   Home Mortgage ConsultantJP Morgan Chase Bank2006 - 2010
Ohio State Funding   July 1998 - July 2006

Education
Capital University   1991 — 1995
BA, BUS. MGMT

Experience
Wells Fargo home mortgage   September 2002 - Present
Wells Fargo Bank NA  February 1996 - September 2002
Express Retail Store   February 1992 - February 1996

Skills
Organizational..., Time Management, Sales Operations, Project Management, Multi Tasking, Problem Analysis, Problem Solving, Team Leadership, Finance, Consumer Lending, Compliance, Motivated self-starter, Loan Origination, Refinance, Mortgage Banking, Strategic Planning, FHA, Merchandising, Credit, Marketing, Training, Mortgage Lending, Negotiation, Business Analysis, First Time Home Buyers, Investment Properties, Credit Analysis, Financial Analysis, Real Estate, Sales Management, Vendor Management, Team Building, Coaching, Residential Homes, Leadership, Sales, Management, Customer Service, Process Improvement, Retail

Education
Capella University   2014 — 2016
Bachelor’s Degree, Business Administration and Human Resource Management, A

Hennepin Technical College   1990 — 1992
Associate's Degree, Elementary Education and Teaching, A

Experience
Wisconsin Title, Closing, & Credit Services   March 2015 - August 2015
US Bank Home Mortgage  October 2013 - June 2014
Wells Fargo Home Mortgage   August 2011 - June 2013
FirstCal of Colorado   September 2010 - April 2011
Aurora Bank/ Apple One/ Contract Position   September 2009 - April 2010
US Bancorp  2008 - 2009
Mayfair Mortgage   2005 - 2008
MID CONTINENTAL MORTGAGE, INC   January 2001 - January 2005
COUNTRYWIDE HOME LOANS, INC  January 2000 - January 2001
BBC LIGHTING COMPANY   January 1994 - January 1998

Skills
Mortgage Lending, Loan Servicing, Training, Management, Residential Homes, Marketing, Insurance, Funding, Property Management, Coaching, Mortgage Banking, Residential Mortgages, Loan Origination, Property, USDA, Banking, First Time Home Buyers, FHA financing, Investment Properties, Mortgage Underwriting, Software Documentation

Education
Cardinal Stritch University   2005 — 2006
Business and Science

Waukesha County Technical College
WCTC, Interior Design

Experience
New Dawn Health   2008 - Present
New Dawn Health   April 2006 - Present
Wells Fargo Home Mortgage   1992 - 2007

Skills
Allergy, Nutrition, Wellness

Education
Clayton College of Natural Health   2003 — 2006
Doctor of Naturopathy, Natural Medicine

Cardinal Stritch University
BS BM, Business Management

Experience
Wells Fargo Home Mortgage   2009 - 2014

Skills
Banking, Loans, Mortgage Lending, Management

Education
Canisius College   1998 — 2002
Bachelor's Degree, Management Computer Information Systems

Experience
Palomas Home Furnishings   July 2010 - Present
Kerryman   April 2005 - February 2010
Holly Duran Real Estate Partners   November 2009 - January 2010
Mesirow Financial  February 2009 - May 2009
CookTek  October 2006 - May 2008
Coldwell Banker Reseidential Brokerage   November 2004 - October 2006
Wells Fargo Home Mortgage   January 2001 - January 2004
Wells Fargo Home Mortgage   February 2001 - August 2003
Washington Mutual  December 1998 - February 2001

Skills
Sales, Administrative..., Human Resources, Event Planning, Training, Outlook, Management, Marketing, Customer Service, Budgets, Office Management, PowerPoint, Microsoft Office, Project Management, Office Administration, Software Documentation, Recruiting, Inventory Management, Purchasing

Education
San Francisco State University   1994 — 1995
Business Administration

Cañada College   1992 — 1994
Business Administration

Experience
CBCInnovis  July 2006 - Present
Wells Fargo Home Mortgage   May 2003 - July 2006

Skills
Loans, Account Management, Banking, Credit, Financial Services, Sales, Sales Management, Mortgage Lending, New Business Development, Call Centers, Customer Retention, Mortgage Banking, Credit Cards, Relationship Management, Risk Management

Education
Canisius College
M.B.A., Business

SUNY at Buffalo
B.S., Management

Experience
PrimeLending  August 2014 - Present
Waterstone Mortgage Corporation  December 2013 - August 2014
Wells Fargo Home Mortgage   July 2005 - December 2013
City National Bank  May 2002 - June 2005

Skills
Real Estate, Mortgage Lending, Credit Analysis, FHA, Customer Retention, Credit, Leadership, Mortgage Banking, Coaching, USDA, Sales Management, Recruiting, Commercial Banking, Refinance, Residential Mortgages, Loans, Sales, First Time Home Buyers, Short Sales, Loan Origination, Finance, Strategic Planning, VA loans, Foreclosures, Consumer Lending, Customer Service, Banking, FHA financing, Team Building, Management, Retail, Commercial Lending, Investment Properties, Home Equity Loans, Reverse Mortgages, Mortgage Underwriting, Construction Loans, Underwriting

Education
Cameron University
Bachelor of Arts, English

Experience
Bank of America  November 2013 - Present
TD  September 2012 - October 2013
Citizens Bank  December 2011 - September 2012
Citizens Bank  April 2011 - December 2011
Wells Fargo Home Mortgage   September 2010 - April 2011
US Bank Home Mortgage  January 2010 - September 2010
Interstate Mortgage Service   September 2009 - January 2010
Northeast Mortgage Corp   November 1996 - September 2009

Skills
Engaging People, Sales Management, Sales Operations, Team Leadership, Recruiting, FHA, Refinance, Mortgage Lending, Loans, Leadership, Coaching, Customer Service, Training, Finance, Sales, Home Equity Lines of..., Retail Banking, Leadership Development, Branch Management, Microsoft Office, Performance Management, Cross Selling, Human Resources, Public Speaking, Microsoft Excel, Banking, Cold Calling, Management, Account Management, Operations Management, Negotiation, Small Business Lending, New Business Development, Team Building, Credit, Mortgage Banking, Loan Origination, Residential Mortgages

Education
Cape Cod Community College
AS, Criminal Justice

Experience
Company Confidential  August 2014 - Present
MetLife  December 2013 - July 2014
Leisure Travel Enterprises   2013 - 2013
Wells Fargo Advisors  2007 - 2013
Wells Fargo Home Mortgage   2006 - 2007
Sprint  1999 - 2005

Skills
Customer Service, Call Centers, Team Leadership, Customer Satisfaction, Microsoft Excel, Microsoft Office, Account Management, Event Planning, Leadership, Process Improvement, Budgets, Marketing, Business Travel, Outlook, Team Building, Management, Travel Management, Travel Planning, Salesforce.com, Operations Management, Negotiation, Sales Management, Training, Coaching, Sales, Recruiting, New Business Development, Strategic Planning, Microsoft Word

Education
Capella University   2007 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration, 3.47/4

Central Piedmont Community College   1991 — 1993
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

Winthrop University   1982 — 1986
Bachelor's degree, Business Administration and Management, General

Experience
Wells Fargo Home Mortgage   2012 - July 2015
Wells Fargo Home Mortgage   2009 - 2012
Wells Fargo Home Mortgage   2007 - 2009
Washington Mutual  2000 - 2007

Skills
Team Building, Leadership, Banking, Credit, Consumer Lending, Mortgage Banking, Loans, Loan Origination, FHA, Credit Analysis, Refinance, Residential Mortgages, Underwriting, Mentoring, Quality Assurance, Staff Management, Call Center, Employee Engagement, Customer Experience, Team Motivation, Performance Improvement, Behavior Management, Call Centers, Customer Service, Management, Risk Management, Coaching, Mortgage Lending, Process Improvement

Education
Cardinal Stritch University   2012 — 2015
Bachelor of Science (BS), Business Administration and Management, General, 3.85 GPA

Experience
Puma & Associates Realty   August 2015 - Present
Cool Breeze Cyclery & Trek Bicycle Store of Charlotte   November 2013 - Present
Puma & Associates Realty   September 2013 - August 2015
Bradford Products, LLC  February 2013 - September 2013
Wells Fargo Home Mortgage   June 2010 - May 2011
Wells Fargo Home Mortgage   January 2010 - June 2010
Wells Fargo Home Mortgage   August 2006 - January 2010

Skills
Finance, Mortgage Lending, Software Documentation, Loans, Underwriting, AutoCAD, Solidworks, Inventor, Statics, Manufacturing, Document Management, Microsoft Office, Process Design, Customer Service, Sales, Eagle Scout, Teamwork, Creative Problem Solving, Communication Skills, Solid Modeling, Management, Real Estate, First Time Home Buyers

Education
University of North Carolina at Wilmington   2001 — 2006
Bachelor of Science, Business Administration with Concentration in Marketing

Cape Fear Community College   2011 — 2013
Associate of Arts and Sciences (AAS), Mechanical Engineering/Mechanical Technology/Technician, 3.9 GPA

Experience
Wells Fargo Home Mortgage  

Skills
Microsoft Office, Social Media, Customer Service, Microsoft Excel, Marketing, Editing, Research, Public Speaking, Public Relations

Education
Cardinal Stritch University   2011 — 2015
Associate's degree, Business Administration and Management, General

Experience
Evonik - North America  April 2014 - Present
Wells Fargo Home Mortgage   May 2011 - April 2014
The University of Alabama at Birmingham  June 2008 - May 2011

Skills
R&D, Laboratory, GMP

Education
Campbell University   2004 — 2008
Bachelor of Science (B.S.), Biochemistry, 3.59 GPA, Cum laude

Experience
Capella University  August 2014 - Present
Wells Fargo Home Mortgage   July 2012 - October 2013
Capella University  December 2008 - July 2012
Enterprise Rent-A-Car  February 2008 - October 2008
Walt Disney World  August 2005 - January 2006

Skills
Customer-focused Service, Hospitality, Internal Audit, Finance, Higher Education, Tourism Marketing, Project Planning, Internal & External..., Training, PeopleSoft, Microsoft Office, Leadership, Mentoring

Education
Purdue University   2003 — 2007
Bachelor's Degree, Hospitality and Tourism Management

Capella University
Master of Business Administration (M.B.A.), Marketing, 3.563

Experience
Wells Fargo Home Mortgage   January 2000 - Present
Food Lion  October 1992 - November 1999

Skills
Mortgage Lending, FHA, Refinance, Loans, Loan Origination, Mortgage Banking, VA loans, Residential Mortgages, USDA, Credit, FHA financing, Strategic Planning, Microsoft Office, Banking, Certified Mortgage..., Government Loans, Credit Analysis, REO, Financial Analysis, Mortgage Marketing, Investment Properties, Investors, Underwriting, Home Equity Loans, First Time Home Buyers, Non-Conforming, Construction Loans, Jumbo Mortgage, USDA Rural Housing, NMLS Licensed, DU Refi Plus, Mortgage Underwriting, Real Estate Financing, Real Estate, Referrals, Foreclosures, Real Estate Economics, HUD, Short Sales, Investments, Mortgage Servicing, Credit Risk, Debt Consolidation, Real Estate Transactions, Single Family Homes, Condos, Loan Servicing, Finance, Sales, Cross Selling

Education
Campbell University   1980 — 1983

Experience
Wells Fargo Home Mortgage   July 2014 - Present
Wells Fargo Home Mortgage   December 1995 - Present
Well Fargo Home Mortgage  1995 - Present
Wells Fargo Home Mortgage   April 2004 - November 2009

Skills
First Time Home Buyers, Mortgage Lending, Short Sales, Investors, FHA, REO, Public Speaking, Loan Origination, Residential Mortgages, Loans, Real Estate, Mortgage Underwriting, Investment Properties, Sellers, Refinance, Finance, Buyers, Sales

Education
Cañada College   1977 — 1978
Associate of Arts, Business/ Marketing

Experience
Wells Fargo Home Mortgage   March 1993 - Present
Wells Fargo  1993 - 2005

Skills
FHA, VA, Conventional, Conforming, First Time Home Buyers, Mortgage Lending, VA loans, Refinance, Real Estate, Referrals, Loan Origination, Loans, Real Estate Transactions, Single Family Homes, Short Sales, Sellers, Real Property, New Home Sales, Investment Properties, Relocation, Mortgage Banking, Property, Condos, Investors, Buyers, REO, Residential Homes, Foreclosures, HUD, FHA financing, Government Loans, Residential Mortgages

Education
Capital University - School of Management   1988 — 1991
Education

Ohio University   1974 — 1978
BSEd, Education

Experience
Currently seeking dream role   May 2015 - Present
Lexon Surety Group  July 2012 - January 2014
Merchants Bonding Company  July 2010 - July 2012
Wells Fargo Financial  November 2007 - October 2009
Wells Fargo Home Mortgage   July 2005 - November 2007

Skills
Visio, Microsoft Office, PowerPoint, Collaborative Problem..., Business Process..., Compliance, Training Delivery, ImageRight, Financial Risk, Property

Education
Capella University   2006 — 2008
NA, Business Organization and Management

Drake University   2002 — 2004
Master of Public Administration (M.P.A.)

University of Nebraska-Lincoln   1999 — 2002
BA, Political Science

Experience
Metropolitan State University  September 2007 - Present
Jiangnan University, North American College   August 2013 - June 2014
Hanley Wood Marketing  July 2008 - August 2013
St. Mary's University   June 2010 - March 2013
Oberon LLC  September 2007 - July 2008
Wells Fargo Home Mortgage   January 2005 - February 2007
GMAC-RFC Securities   January 2003 - January 2005
Norstan, Inc.   August 2000 - January 2003
Nortern States Power (now called Xcel Energy)   June 1998 - July 2000
Prudential Insurance  June 1996 - June 1998

Skills
Organizational..., Performance Management, Human Resources, Deferred Compensation, Employee Engagement, Leadership Development, Talent Management, Coaching, Executive Coaching, Change Management, Employee Relations, Strategic Planning, Policy, Recruiting, Employee Benefits, Personnel Management, Training, Onboarding, Leadership, Interviews, HR Policies, Employee Training, Management, New Hire Orientations, Team Building, Conflict Resolution, Management Consulting, Consulting, Strategy, Administration, Benefits Administration, Hiring, Succession Planning, Career Development, Budgets, Talent Acquisition, Nonprofits, Organizational..., Staff Development, Temporary Placement, HRIS, Fundraising, Mergers & Acquisitions, Resume Writing, Career Counseling, FMLA, College Recruiting, Instructional Design

Education
St. Cloud State University   2009 — 2012
Master of Arts (M.A.), Teaching English as a Second or Foreign Language/ESL Language Instructor

University of Minnesota-Twin Cities
MBA, Marketing

Capella University   2005 — 2006
Industrial Psychology

University of Minnesota
B.A, Child Psychology

Experience
TEKsystems  October 2011 - Present
Aviva  October 2010 - December 2010
Wells Fargo Home Mortgage   January 2010 - October 2010
Wells Fargo CORE through Genesis 10   August 2006 - July 2010
Pioneer  2009 - 2009
Wells Fargo  2007 - 2008
Wells Fargo Home Mortgage   2006 - 2007
Wells Fargo  2006 - 2007
Wells Fargo Financial  2006 - 2006
Wells Fargo Financial through Sogeti   January 2005 - March 2005

Skills
Requirements Gathering, Data Warehousing, Business Intelligence

Education
Capella University   2003 — 2005
MS, Information Technology: InfoSec Specialization

Iowa State University - College of Business   1997 — 1998
BS, Management Information Systems

University of Northern Iowa   1990 — 1995
BA, Finance: Economics Minor

Experience
Preferred Title, Madison, WI   May 2010 - July 2014
Stark Company Realtors  2008 - June 2011
Former colleague at Wells Fargo   2005 - 2007
Wells Fargo Home Mortgage   2001 - 2007
Wells Fargo  2001 - 2007

Skills
Real Estate, Sales, First Time Home Buyers, Sales Management, Mortgage Lending, Loans, Selling, Mortgage Banking, Negotiation, Investment Properties

Education
Cardinal Stritch University   1994 — 1995
Bachelor's degree, Business, Management, Marketing, and Related Support Services

Stoughton High School
Diploma

Experience
Wells Fargo  October 1997 - Present
Wells Fargo Home Mortgage   1997 - Present
Broadway & Seymour, Inc.   1983 - 1991

Skills
RPG, Visio, FTP, Business Requirements, Systems Analysis, Requirements Analysis, Requirements Gathering

Education
Cardinal Stritch University   1997 — 2002
BS, Information Technology

Experience
Countrywide Home Loans  May 2006 - January 2008
Wells Fargo Home Mortgage   November 2005 - May 2006
Bank of America  October 2002 - November 2005

Education
Cañada College   1989 — 1991
Early Childhood Education

San Francisco State University   1986 — 1991
Liberal Studies

Cañada College   1984 — 1986
AA, Liberal Arts

Experience
Champion Window Co.  September 2009 - Present
Homecomings Financial  November 2004 - September 2008
EquiFirst  March 2003 - November 2004
Wells Fargo  November 2001 - March 2003
Wells Fargo Home Mortgage   March 2001 - November 2001
Green Tree Financial Services  February 2000 - March 2001
Green Tree Financial Services  February 1998 - February 2000
Radisson  February 1993 - February 1998

Skills
Sales, Leadership, Selling, Training, Sales Management, B2B, Team Leadership, Negotiation, Customer Service, Coaching, Retail, Entrepreneurship, Loans, Mortgage Lending, Refinance, Investment Properties, Investments, Contract Negotiation, Forecasting, Team Building

Education
Cardinal Stritch University   2001 — 2003
BS, Business Management

Dale Carnegie   1996 — 1996
Leadership Training for Managers

University of MN Crookston   1988 — 1990
AAS, Hotel Resort Management

Experience
Wells Fargo Home Mortgage   November 2012 - Present
Wells Fargo Home Mortgage   November 2010 - November 2012
Wells Fargo Home Mortgage   April 2008 - November 2010
Wells Fargo Home Mortgage   June 2005 - October 2007
Centex Home Equity Company   March 2004 - May 2005
CitiFinancial Mortgage fka Associates Home Equity   August 1997 - March 2004
CitiFinancial Mortgage fka Associates Home Equity   1995 - 1997
Ford Consumer Finance  June 1993 - 1995
ITT Financial  June 1989 - May 1993

Skills
NMLSR 404166, Mortgage Lending, Mortgage Banking, Loans, Loan Origination, Refinance, Credit, FHA, Residential Mortgages, Banking, VA loans, FHA financing, Credit Analysis, USDA, Underwriting, Consumer Lending

Education
Cameron University   1984 — 1989
Bachelor of Business Administration (BBA)

Experience
Physician Loans   January 2014 - Present
Stonegate Mortgage Corporation  August 2013 - January 2014
Wells Fargo Home Mortgage   September 2010 - August 2011
Chase Home Loan Direct   September 2007 - August 2010
Ohio State Funding, Inc   July 2000 - August 2007
G.B. Construction, LLC   July 2005 - July 2007

Skills
Mortgage Lending, FHA, Refinance, Mortgage Banking, Loan Origination, Residential Mortgages, Loans, Credit, Reverse Mortgages, VA loans, Banking, FHA financing, Finance, Mortgage Underwriting, Investors, Referrals, Mortgage Marketing, First Time Home Buyers, HUD, Real Estate Transactions, Foreclosures, Insurance, Government Loans, Real Estate, Short Sales, Investment Properties, Residential Homes, Real Property, USDA, REO, Marketing, Certified Mortgage..., Real Estate Financing, Loss Mitigation, Construction Loans, Home Equity Loans, Underwriting, Mortgage Servicing, Credit Analysis, Commercial Mortgages, Rates, Real Estate Economics, Commercial Lending, Funding, Consumer Lending, Home Equity Lines of..., Investments, Condos, Non-Conforming, Single Family Homes

Education
Capital University   1991 — 1995
Bachelor's degree, Business Administration and Management, General

Tiffin Columbian High School   1988 — 1991
Graduate, College Prep

Experience
Wells Fargo Home Mortgage   July 2013 - Present
Wells Fargo Home Mortgage   September 2011 - June 2013
Union Park Baptist Church   May 2007 - April 2013
Wells Fargo Home Mortgage   June 2009 - September 2011
Wells Fargo Home Mortgage   January 2007 - June 2009
Wells Fargo Home Mortgage   June 2006 - June 2009
Wells Fargo Home Mortgage   June 2006 - January 2007
Wells Fargo Home Mortgage   October 2003 - June 2006
Olsten Staffing Agency   December 2002 - October 2003

Skills
Process Improvement, Program Management, Loans, Portfolio Management, Cash Management, Finance, Visio, SDLC, Business Analysis, Risk Management, Business Process..., Loan Servicing, PMO, Requirements Gathering, Project Portfolio..., Customer Service, Vendor Management, SharePoint, Software Project..., Six Sigma, Team Management, Training, Quality Assurance, Analysis, Banking, Software Documentation, Business Process, Project Delivery, Requirements Analysis, MS Project, Cross-functional Team..., Project Management, Business Requirements, Business Process Design

Education
Capella University   2009 — 2011
MBA, Business/Project Management

Drake University   1999 — 2002
BA, Biology

Experience
Wells Fargo Home Mortgage   April 2014 - Present
Wells Fargo Home Mortgage   August 2011 - Present
Wells Fargo Home Mortgage   August 2009 - August 2011
Briggs & Stratton  January 2009 - May 2009
Cardinal Stritch University  January 2005 - May 2008
Cardinal Stritch University  January 2005 - December 2005
LECRIS - Comércio   January 2003 - August 2004

Skills
Portuguese, Spanish, Financial Analysis, Credit Analysis, Underwriting, Able To Work Under..., Teamwork, Goal Oriented, Accounting, Microsoft Office, Excel, Mortgage Banking, SAP, Accounts Payable, Microsoft Excel, Sales, Internal Audit, Analysis, Forecasting, Finance, Management, Microsoft Word, Strategic Planning

Education
Cardinal Stritch University   2004 — 2009
Accounting/Spanish - Concentration in International Business, Accounting, Spanish, and International Business

Experience
Wells Fargo Home Mortgage   February 2015 - August 2015
Kass Shuler   February 2014 - December 2014
Wells Fargo  2010 - October 2013
McQuay Factory Service   2008 - 2010

Skills
Financial Analysis, Finance, Mortgage Lending, Loans, Refinance, Sales, Customer Service, Insurance, Accounting, Risk Management, Microsoft Excel, Banking

Education
Capella University   2011 — 2013
Bachelor of Science in Business Administration, Accounting and Finance, A

Experience
Wells Fargo Bank  September 2014 - Present
Wells Fargo Home Mortgage   March 2012 - August 2014
Wells Fargo Home Mortgage   April 2009 - March 2012
WageWorks  2006 - 2009
Washington Mutual  2005 - 2006
Washington Mutual  2004 - 2005
Washington Mutual  2002 - 2004

Skills
Data Analysis, SAS programming, SQL, VBScript, Microsoft Office, Documentation, Call Center, Customer Service, Customer Relations, Forecasting, System Administration, Mortgage Servicing, SPOC, Software Documentation, Call Centers, Microsoft Excel, Leadership, Microsoft Word, Access, Analysis, Visio, Process Improvement, Banking

Education
Cardinal Stritch University   2002 — 2004
BS, Business Management

UW-Milwaukee

Experience
Compleat Rehab & Sports Therapy Center  July 2012 - Present
Wood and Block Co   April 2002 - March 2009
Wells Fargo Home Mortgage   September 2004 - 2009

Education
Cape Fear Community College

Experience
Wells Fargo Home Mortgage   September 2012 - Present
Wells Fargo Bank  April 2010 - September 2012
Wells Fargo Bank  May 2007 - April 2010
Wells Fargo  January 2006 - April 2007
Wells Fargo  May 2000 - December 2005

Skills
Customer Service, Communication Skills, Team Leadership, Coaching, Problem Solving, Data Analysis, Project Management, Coordinating Events, Event Planning, Risk Management, Marketing, Budgets, Auditing, Editing, Interpersonal Savvy, Microsoft Excel, Presentation Design, Adaptability, Dependable Team Player, Organization, Self-starter

Education
Hamline University   2010 — 2012
Master of Business Administration (M.B.A.)

Cardinal Stritch University   2005 — 2010
Bachelor of Science in Business Management

Experience
Bank of America  July 2011 - April 2014
Wells Fargo Home Mortgage   November 2010 - May 2011
Bank of America  June 1998 - March 2009
Bank of America  March 2004 - February 2005
Major services contracts (Credit Services   August 1999 - February 2002
Bank of America  June 1998 - July 1999
Wells Fargo Mortgage (formerly Norwest Mortgage)   December 1992 - May 1998

Skills
Risk Management, Process Improvement, Management, Change Management, Project Management, Contract Negotiation, Training, Six Sigma, Procurement, Financial Risk, Portfolio Management, Contract Management, Mortgage Lending, Software Documentation

Education
Campbell University, Norman Adrian Wiggins School of Law   1987 — 1990
Juris Doctor, JD

Pfeiffer University Misenhiemer   1983 — 1987
Bachelor of Science / Business Administration (BSBA), Business Management

Experience
Healing Moments Counseling LLC   March 2011 - Present
Affiliated Counseling Center   January 2006 - May 2011
Wells Fargo  December 2007 - November 2008
Wells Fargo Home Mortgage   July 2004 - November 2007

Skills
Coaching, Conflict Resolution, Customer Service, Leadership, Team Building, Leadership Development, Non-profits, Time Management, Management, Workshop Facilitation, Technology Needs..., Group Therapy, Adolescents, Research, Psychology, Psychotherapy, Mental Health, Social Services, Public Speaking, Nonprofits, Family Therapy, Program Development, Counseling Psychology, Case Managment, Crisis Intervention, Career Counseling, Mental Health Counseling, Personal Development

Education
Capella University   2003 — 2007
MS, Mental Health Counseling

College of Saint Benedict   1998 — 2002
BA, English and Philosophy

Experience
TEKsystems  October 2014 - Present
BMO Harris Bank  October 2014 - February 2015
Wells Fargo Home Mortgage   January 2011 - September 2014
The Boelter Companies, Inc.   November 1997 - July 2008

Skills
Microsoft Excel, PowerPoint, Team Leadership, Project Management, Public Speaking, Teamwork, Data Analysis, Microsoft Word, Time Management, Leadership Development, Research, Management, Marketing, Market Research, Process Improvement, Critical Thinking, Team Building, Social Media, Organizational..., Coaching, Budgets, Public Relations, Program Management, Leadership, Access, Outlook, Project Planning, Microsoft Office, Customer Satisfaction, Marketing Communications, Strategic Planning, Social Media Marketing, Marketing Strategy, Technical Writing, Call Centers, Banking, Negotiation, Community Outreach, Event Management, Analysis, Customer Service, Training, Entrepreneurship, Editing, Advertising, Sales

Education
Cardinal Stritch University   2014 — 2017
Master of Business Administration (MBA), Project Management

Cardinal Stritch University   2014 — 2014
Certificate, Introduction to project management

Marquette University   1993 — 1998
Bachelor of Arts (B.A.), Radio and Television Broadcasting Technology/Technician

Experience
Wells Fargo Home Mortgage   December 2006 - Present

Skills
Loans, Mortgage Lending, Credit, Banking, Consumer Lending, Mortgage Banking, Loan Origination, Credit Analysis, FHA, Refinance, Underwriting, Risk Management

Education
Cardinal Stritch University
Business, Management, Marketing, and Related Support Services

Experience
Monarch Mortgage  August 2015 - Present
SunTrust Mortgage  March 2013 - July 2015
Wells Fargo Home Mortgage   August 2011 - February 2013
Wells Fargo  August 2007 - August 2011
Prosperity Mortgage  2002 - 2007

Skills
Mortgage Lending, Loans, Credit, Credit Risk, Financial Risk, Residential Mortgages, Commercial Lending, Credit Analysis, Refinance

Education
Syracuse University - Martin J. Whitman School of Management   2008 — 2011
MBA, Marketing

Canisius College   1995 — 1999
BA, Psychology

Experience
Wells Fargo Home Mortgage   October 2010 - September 2014
Brady Corporation  May 2008 - July 2009

Skills
Customer Service, Microsoft Word, English, Microsoft Excel, Research, PowerPoint, Microsoft Office, Public Relations, Teamwork, Marketing, Strategic Planning, Public Speaking, Editing, Event Planning

Education
Cardinal Stritch University   2011 — 2014
Master of Business Administration (MBA)

Cardinal Stritch University   2005 — 2009
Bachelor of Arts (B.A.), Business Administration and Management, General

Cardinal Stritch University   2005 — 2009
Bachelor of Arts (B.A.), Computer Science

Experience
VantageSouth Bank  July 2012 - Present
Wells Fargo Home Mortgage   February 2011 - April 2012
Wachovia Mortgage  November 2001 - February 2011
First Union Mortgage  December 2000 - November 2001
First Union Mortgage  September 1998 - December 2000
First Union Mortgage  March 1996 - September 1998

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Budgets, Loans

Education
Campbell University   1988 — 1992
Bachelor of Business Administration (BBA), Trust Management

Experience
Wells Fargo Home Mortgage   September 2010 - Present
Wells Fargo Home Mortgage   March 2003 - September 2010

Skills
Business Process Analyst, Operational Risk..., Six Sigma, Mortgage Servicing

Education
University of Madison   2001 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General

Campbell University   1996 — 1999
Sports Management

Experience
Wells Fargo Home Mortgage   February 2012 - July 2015

Skills
Real Estate Transactions, Real Estate Financing, Residential Mortgages, Mortgage Banking, Mortgage Lending, Mortgage Underwriting, Loan Origination, Mortgage Servicing, Customer Service, Financial Analysis, Risk Management, Loss Mitigation, Credit Analysis, Banking, Loans, Credit

Education
Campbell University
Bachelor of Arts (B.A.), Accounting