West Asset Management
Industry: Company
DescriptionHeadquarters: Omaha, NE Founded: 1994 Parent organizations: Alorica, West Corporation Subsidiaries: Accent Recovery Solutions, Accent Cost Containment Solutions, Accent Insurance Recovery Solutions
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West Asset Management Employees
West Corporation September 2010 - Present
West Corporation April 2007 - September 2010
West Asset Management January 2003 - April 2007
West Asset Management October 2002 - January 2003
West Asset Management August 2001 - July 2002
Skills
Account Management, Business Management, Customer Service, Call Center, Process Improvement, Credit, Operations Management, Credit Cards, Customer Satisfaction, Workforce Management, Customer Experience, Customer Retention, Teamwork, Outsourcing, Coaching, Change Management, Relationship Management, B2B, Financial Services, IVR, Strategic Partnerships, Income Statement, Portfolio Management, Microsoft Office, Call Centers, Management, Training
Education
Bellevue University 2005 — 2009
Bachelor, Business Management, 3.71 GPA
Grainger October 2014 - Present
Offwire April 2009 - October 2014
West Asset Management August 2008 - April 2009
Skills
Customer Service, Selling, Solution Selling, Fitness, Key Account Development, Key Account Management, Lead Generation, Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Negotiation, New Business Development, PowerPoint, Strategic Planning, Promotions, Strategic Partnerships, Translation, Writing, Sales, Sales Operations, Team Building, Account Management
Education
Bellevue University 2012 — 2014
Master of Business Administration (M.B.A.), Interdisciplinary Business
University of Nebraska-Lincoln 2004 — 2008
Bachelor of Arts (BA), Spanish and Psychology
Millard South
Hewlett-Packard June 2013 - Present
Label Vision Systems Inc July 2012 - January 2013
West Asset Management 2008 - 2008
Siebel Systems 2001 - 2002
Alltel 1999 - 2000
Skills
PL/SQL, SQL, XML, C#, Java, Perl, JavaScript, MySQL, Microsoft Office, System Administration, Windows, Visual Studio, C++, ASP.NET, Visual Basic, VB.NET, Test Driven Development, Web Applications, SDLC, Architectures, Architecture, Testing
Education
Southern Polytechnic State University 1992 — 1995
BS, Computer Science, Minor in Math
Georgia Institute of Technology 1988 — 1990
Material Engineering
Nebraska Department of Roads May 2014 - Present
Nebraska Department of Roads June 2011 - May 2014
West Asset Management 2010 - 2011
American Family Insurance 2009 - 2010
Education
Bellevue University 2010 — 2011
Mid Plains Community College 2006 — 2009
AA
Bellevue University
BS, Business Administration
Mid Plains Community College
Associate of Arts
Time Warner Cable November 2014 - Present
State of Nebraska May 2012 - November 2014
Primerica September 2012 - September 2013
Verizon Wireless February 2011 - February 2012
West Asset Management June 2010 - February 2011
Aflac March 2010 - May 2010
Nelnet February 2007 - February 2010
Skills
Customer Service, Leadership, Sales, Call Centers, Coaching, Team Building, Process Improvement, Small Business, Customer Retention, Cold Calling, Recruiting, Management, Training, Team Leadership, Strategic Planning, Applicant Tracking..., Operations Management, Account Management, Sales Management, Insurance, Time Management, Information Technology, Troubleshooting, Onboarding, PeopleSoft, Salesforce.com, Direct Sales, Term Life Insurance, Microsoft Office, Technical Support, Marketing, Cloud Computing, Networking, Telecommunications, Fiber Optic Networks, Business Analysis, Information Security, Dell Computers, Active Directory, Exchange Connectivity, Debt Management, Help Desk Support, Computer Hardware, Customer Satisfaction
Education
Bellevue University 2014 — 2018
Bachelor of Science (BS), Information Technology
Doane College 2002 — 2003
Lincoln Southeast 1999 — 2002
Highschool Diploma, General Studies
Kiewit January 2014 - Present
Merchants Credit Adjusters April 2012 - January 2014
West Asset Management January 2007 - April 2012
West Asset Management September 2005 - December 2006
West Asset Management August 2003 - August 2005
West Asset Management January 2002 - July 2003
Skills
Databases, SDLC, Software Documentation, Call Centers, Requirements Gathering, Systems Analysis, Data Warehousing, User Acceptance Testing, Visio, Crystal Reports, Software Development, Business Objects, T-SQL, Test Case Generation, SSIS, VBA, SharePoint, User Interface Design, iRise, Project Management, Testing, Analysis, SQL, Business Intelligence, Business Analysis, Process Improvement, Vendor Management
Education
Iowa State University 1997 — 2001
Bachelor's degree, Management Information Systems, General
University of the Pacific August 2015 - Present
Image to Vision 2014 - Present
Starbucks October 2013 - May 2015
Food Source May 2010 - June 2011
West Asset Management January 2009 - February 2010
Skills
Public Speaking, Leadership, Social Media, Customer Service, Video Production, Microsoft Office, Videography, PowerPoint, Social Networking, Microsoft Word, Editing, Final Cut Pro, Microsoft Excel, Marketing Communications, Fundraising, Event Planning, Video Editing, Research, Digital Photography, Digital Marketing, Television, Broadcast Television, Photoshop, Photography, Video, Event Photography, Team Leadership
Education
University of the Pacific 2014 — 2017
Bachelor of Arts (B.A.), Communication and Media Studies
Cosumnes River College 2011 — 2014
Associate of Arts (A.A.), Photographic and Film/Video Technology/Technician and Assistant
Amos Alonzo Stagg High School 2002 — 2006
High School, General Education
First Data Corporation November 2014 - Present
Avantas, LLC October 2012 - July 2014
Lincoln Financial Group July 2012 - October 2012
West Asset Management February 2005 - July 2012
West Asset Management February 2005 - April 2009
Electricshoes.com 2001 - 2004
PowerSportsPro May 2000 - July 2001
Skills
Process Improvement, Call Center, Strategic Planning, Project Management, Vendor Management, Operations Management, Visio, Business Analysis, Risk Management, Team Building, Software Documentation, Change Management, Customer Service, Budgets, Credit, Insurance, Coaching, Management, Account Management, Performance Management, Workforce Management, Call Centers, Contract Negotiation, Project Planning, Team Management, Program Management, Data Analysis, Analysis, Sales, Analytics, Customer Satisfaction, Marketing, Training, Team Leadership, Six Sigma, Customer Experience, Business Process..., CRM, Cross-functional Team..., Quality Assurance, Time Management, Forecasting, Recruiting
Education
Bellevue University
BS, Project Management
Aveta Business Institute
Lean Six Sigma, Design for Six Sigma and Green Belt Certifications
Banister's Leadership Academy August 2013 - Present
Banister's Leadership Academy August 2012 - August 2013
West Asset Management November 2007 - August 2013
Banister's Leadership Academy January 2008 - August 2012
Boys Town 2006 - 2007
Butler Gast YMCA 2005 - 2007
University of Nebraska-Omaha 2001 - 2004
Skills
Program Management, Youth Development, Community Organizing, Volunteer Management, Community Outreach, Grants, Program Development, Grant Writing, Microsoft Office, Nonprofits, Fundraising, Community Development, Program Evaluation, Youth Mentoring, Photoshop, Nonprofit Management, Adobe Photoshop, Programming, Program Coordination, Coordinating Programs, Project Planning, Project Management, Leadership Development, Public Speaking
Education
Bellevue University 2013 — 2016
Master's degree, Leadership and Coaching, 1st year
University of Nebraska at Omaha 2000 — 2006
Bachelor's degree, Recreation/Health Education
Marian High School, Omaha, NE 1996 — 2000
High School diploma, General Studies
Upland Software May 2013 - Present
Upland Software 2014 - 2014
FileBound January 2012 - May 2013
University of Nebraska-Lincoln August 2010 - May 2012
West Corporation August 2009 - August 2010
West Asset Management May 2007 - August 2009
Omnium Worldwide July 2006 - May 2007
Skills
Problem Solving, Strategic Planning, Writing, Customer Relations, Project Management, Marketing, Account Management, Process Improvement, Marketing Strategy, Advertising, Microsoft Office, Sales, Leadership, Marketing Communications, Budgets, Business Development, B2B, Business Analysis, Project Planning, Event Planning, Team Leadership, Training, Customer Service, Time Management, CRM, Management, Team Building, Access
Education
University of Nebraska-Lincoln 2010 — 2012
MBA, Specialization in Strategic Management
Hastings College 2002 — 2006
Bachelor of Arts in Marketing, Media Production, Advertising and PR, Coaching Endorsement
Zientek Realty April 2014 - Present
Lincare Holdings, Inc December 2011 - Present
West Asset Management November 2010 - July 2011
Windham Professionals January 2009 - October 2010
Pioneer Credit Recovery January 2007 - October 2008
Marco's Pizza and Subs of Arcade June 2003 - January 2007
Skills
Proficient in Microsoft..., FACS, CRS, U.S. Department of..., Microsoft Office, Rehabilitation, Documentation, Credit, Excel, Management, Training, Portfolio Management, Accounts Payable, Spreadsheets, Policy, Loans, Call Centers, Accounts Receivable, Leadership, Software Documentation, Customer Service, Microsoft Excel, Process Improvement, Team Building
Education
Cusack Center 2013 — 2014
Real Estate Appraisal
Genesee Community College 2013 — 2014
Business Administration, Business, Math, Computer Science
State University of New York College at Fredonia 2004 — 2005
Geology, Chemistry, Adolescent Education
Alorica December 2010 - Present
Alorica November 2009 - December 2010
West Asset Managent May 2007 - September 2009
West Asset Management September 2006 - April 2007
Skills
Computer Hardware, Computer Repair, Computer Security, Computer Maintenance, Troubleshooting, Technical Support, Windows, Windows 7, XP, Wireless Networking, Home Networking, Network Security, Cisco Networking, Website Creation, Website Development, Website Updating, Home Audio, Home Video, Home Automation, Car Audio, Mobile Devices, Call Center, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Telecommunications, Workforce Management, Team Leadership, Process Improvement, Development Of Employees, Job Coaching, Instructor-led Training
Education
Alabama State University 2000 — 2001
John F Kenndey Sr. High 1998 — 2000
Creme of Atlanta January 2009 - Present
TJFACT 2014 - 2014
TJFACT 2014 - 2014
TJFACT 2014 - 2014
Corporate Code 2009 - 2010
Solar Velocity November 2008 - May 2009
West Asset Management April 2004 - September 2008
Georgia Student Finance Commission January 2001 - January 2003
Skills
Leadership, Outlook, Access, Management, Customer Service, Employee Relations, Payroll, Time Management, Analysis, Public Speaking, Customer Satisfaction, Organizational Structure, Microsoft Office, Marketing, Event Planning, QuickBooks, Spreadsheets, Nonprofits, Team Building, Conflict Resolution, Event Management, New Business Development, Administrative..., Social Networking, Coaching, Social Media, Leadership Development, Training, Strategic Planning, Public Relations, Fundraising, Microsoft Excel, Process Scheduler, Editing, Project Planning, Policy, Social Media Marketing, Small Business, Teamwork, Lotus Notes, Administration
Education
El Dorado High 1989 — 1992
Georgia Perimeter College
Georgia Perimeter College, Business Administration
Hilton Properties, Full Service August 2014 - Present
Hilton Properties July 2014 - Present
Hilton Properties (Embassy Suites Hotel & Spa) (Double Tree Suites) June 2011 - Present
Sports Authority September 2010 - June 2011
West Asset Management March 2009 - July 2009
BAE Systems May 2008 - September 2008
Serverlinks.com September 2007 - March 2008
Nationwide Credit, Inc October 2006 - September 2007
Citizen's Bank August 2004 - October 2006
Cambridge Mortgage November 2003 - August 2004
Skills
Office Management, Microsoft Office, Operations Management, Accounts Payable, Accounts Receivable, Cash Handling, Banking, Security Management, Customer Relations, Hospitality, Problem Solving, Administration, Office Administration, Payroll Processing, Supervisory Skills, Customer Service, Invoicing, Hiring, Budgeting, Inventory Management, Billing, Scheduling, Staff Training, Administrative Support, Outlook, Confidentiality, Facilities Management, Teamwork, Data Entry, Front Office, Spreadsheets, Computer Literate, Customer Satisfaction, Time Management, P&L, Telephone Skills, Special Projects, Team Building, Receiving, Excel, Expense Management, Quickbooks, Loss Prevention, Fax, Auditing, Employee Relations, Planning, Typing, Compliance, Word
Education
Broome Community College 1995 — 1997
AA Liberal Arts, General Studies
Broome Community College 2003 — 2003
Certificate, Business Management
Central Baptist Christian Academy 1991 — 1995
General Education, Business, Language, Music
WDI May 2012 - Present
West Asset Management March 2005 - April 2012
Riverwood, Inc. February 2003 - March 2005
The Great A & P Tea Co. May 2002 - January 2003
Skills
Performance Management, Team Building, Training, Employee Relations, Recruiting, Management, Human Resources, Personnel Management, Leadership, Talent Acquisition, Employee Benefits, HRIS, Succession Planning, Customer Service, Process Improvement, Deferred Compensation, Operations Management, Organizational..., PeopleSoft
Education
Capella University 2013 — 2015
Master's Degree, Human Resources - online program, 3.5
Kennesaw State University
Bachelor, Business Administration
Caroline Street Catering June 2012 - August 2014
West Asset Management March 2011 - April 2012
National Security Training & Placement September 2010 - March 2011
Skills
Microsoft Word, Microsoft Office, Research, PowerPoint, Outlook, Customer Service, English, Sales, Public Speaking
Education
American Public University 2014 — 2015
Bachelor's degree, Communication, General
Southern Light May 2014 - Present
Popeye’s March 2012 - September 2014
Gulf Coast Exploreum March 2014 - May 2014
Alorica October 2013 - March 2014
Home Depot February 2011 - March 2013
Sears July 2010 - February 2011
West Asset Management August 2009 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing, C
Education
ITT Technical Institute-Mobile 2012 — 2014
ITT Technical Institute
Associate of Applied Science degree, Drafting and Design Technology
Omaha Public Schools August 2012 - Present
Vashauna (VINC) July 2012 - Present
West Asset Management March 2011 - May 2012
Remedy Staffing (Bank of the West) July 2010 - March 2011
Education
Full Sail University 2013 — 2016
Music Business
Clarkson College 2010 — 2010
Nurse Aide
PTA of Stonewall Tell Elementary October 2010 - Present
Lavish Creations & Events July 2005 - Present
Performance Atlanta January 2011 - December 2011
Portraits of Praise Photography Studio February 2009 - December 2010
Hilton Atlanta Airport December 2008 - January 2009
Beecher Hills Elementary School August 2005 - June 2008
West Asset Management August 2005 - May 2007
West Asset Management May 2003 - August 2005
Skills
Illustrator, Dreamweaver, Adobe Creative Suite, Brochures, Photoshop, InDesign, Posters, Event Management, Marketing
Education
Art Institute of Atlanta 2008 — 2012
Art Institute of Atlanta
Bachelor of Arts, Advertising
Art Institute of Atlanta
Advertising; Business Marketing
Educators Resource February 2012 - Present
West Asset Management February 2011 - February 2012
Skills
Typing, 10 Key, Microsoft Excel, Public Speaking, Purchasing Processes, Purchase Orders, Sales, Access, PeopleSoft, Administrative..., Inventory Management, Outlook, Microsoft Word, Spreadsheets, Software Documentation, Data Entry, Accounts Receivable, Purchasing, Multi-line Phone
Education
Bishop State Community College 2006 — 2008
University of Southern Mississippi 2004 — 2005
Esurance January 2013 - Present
GEICO September 2009 - January 2013
West Asset Management February 2008 - March 2009
Macy's October 2006 - September 2007
Comcast Cable January 1998 - May 2006
Skills
Cosmetics, Customer Service, Customer Satisfaction, Customer Retention, General Administrative..., Property & Casualty..., Property Claims, Claims Handling, Computer Proficiency, Makeup Artistry, Microsoft Excel, Microsoft Word, Microsoft Exchange, Microsoft Office 2007, PowerPoint, Atlas, ICOMS, CSG, Mainframe, ECF, Call Center, Sales Management, receptionist, Receptionist Duties, Answering Telephones, Communication Skills, Multitasking Skills, Time Management, Writing, Outstanding verbal, Pay Close Attention to..., Organization &..., Conflict Resolution, Sales, Switchboard, Secretarial Skills, Singing, Childcare, Child Development, Outstanding...
Education
DeVry University-Illinois 2005 — 2006
Bachelor's degree, Human Resources Management/Personnel Administration, General, Senior
Atlanta Metropolitan College 1997 — 1999
Associate of Science (A.S.), Psychology
Northside High School 1986 — 1990
High SchoolDiploma, Performing Arts
Paragon Vending December 2010 - Present
West Asset Management May 2010 - December 2010
Ruby Tuesday August 2008 - November 2010
Skills
Customer Service, Telephone Reception, Receptionist Duties, Data Entry, Cashiering, Telephone Skills, Time Management, Outlook, Phone Etiquette, Learning Quickly, Administrative..., QuickBooks, Office Administration, Accounts Payable, Accounts Receivable, Microsoft Word, Microsoft Excel, Managerial Finance, Budget Monitoring
Education
Ashford University 2013 — 2015
Bachelor's degree, BA in Science of Health
Germanna Community College 2007 — 2009
Associate's degree, Spanish Language Teacher Education
UnitedHealth Group February 2015 - Present
City of Stockton April 2013 - Present
Heald College May 2011 - September 2012
Stockon Physical Therapy and Lymphedema Clinic August 2010 - September 2010
Digital Capture June 2009 - July 2009
Placement Pros November 2007 - April 2008
Placement Pros February 2007 - July 2007
J & L Teamworks July 2005 - August 2006
TeleTech August 2003 - December 2004
West Asset Management 2001 - 2003
Skills
Access, Word, Excel, Data Entry, Accounting, Quickbooks, QuickBooks, Microsoft Excel, Microsoft Word, Software Documentation, Fax, Customer Service, Outlook, HIPAA, System Administration, Public Speaking, Supervisory Skills, Healthcare, Training
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Bachelor's degree, Technical management w/emphasis in Accounting
Heald College-Stockton 2010 — 2012
Associates, Business w/emphasis in Accounting
Heald College 2008 — 2011
Associates, Medical Insurance Billing and Coding
Heald College 2008 — 2010
Associates, Medical Office Administration
Aaron's, Inc May 2008 - Present
West Asset Management 2004 - 2006
Circuit City 2002 - 2004
Skills
Customer Service, Invoicing, Data Entry, Inventory Management, Microsoft Office, Management, Team Building, Inventory Control, Customer Satisfaction, Process Improvement, Supervisory Skills, Access, Payroll, Retail, Outlook, Computer Hardware, Microsoft Excel, Lamaze Certified...
Education
Georgia State University 2002 — 2006
Chattahoochee Technical College 2000 — 2002
Sutter Health September 2014 - Present
Lodi Memorial Hospital/Lodi Health/J&L Teamworks May 2013 - May 2014
MedAmerica August 2012 - April 2013
West Asset Management October 2010 - August 2011
West Asset Management October 2010 - August 2011
Mary Magdalene Community Service February 2010 - July 2010
Property Management Experts October 2009 - December 2009
TeleTech October 2006 - December 2007
Skills
Training, Invoicing, Filing, Data Entry, Customer Service
Education
Institute of Technology 2011 — 2012
Technical Diploma, Medical Billing and Coding
Franklin Senior High School
Diploma
Mobile County Public School System September 2011 - Present
Sears Holdings Corporation 2010 - Present
West Asset Management August 2009 - March 2010
Jefferson County Public Schools October 2006 - August 2009
AT&T Mobility November 2006 - March 2008
Charter Communications 2006 - 2007
Skills
Customer Service, Administration, College Recruiting, Advisory, Typing, Research, Public Relations, Telecommunications, Technical Documentation, Education, Teaching, Teamwork, Leadership, Fundraising, Sales, Policy, Event Planning, Microsoft Office, Community Outreach, Public Speaking
Education
Alabama Agricultural and Mechanical University 1995 — 2000
Bachelor of Science (BS), City/Urban, Community and Regional Planning
The Nebraska Medical Center June 2012 - Present
West Asset Management December 2006 - December 2011
Education
Creighton University 2013 — 2017
Doctor of Nursing Practice (DNP)
University of Nebraska Medical Center 2010 — 2012
Bachelor of Science, Nursing
University of Nebraska at Omaha 2008 — 2010
Pre-Nursing
Fidelity Investments May 2012 - Present
Medical City Dallas Limited June 2011 - April 2012
West Asset Management March 2011 - May 2011
Skills
Customer Service, Leadership, Microsoft Word
Education
Austin College 2007 — 2011
Bachelor of Arts, Sociology
Bilateral Credit Corp, LLC November 2007 - Present
Bilateral Credit Corp, LLC 2007 - Present
Nationwide Credit Corp February 2004 - March 2006
West Asset Management June 2003 - January 2006
Education Credit Services 1998 - 2001
Skills
Credit, Operations Management, Call Center, Team Building, Customer Service, Call Centers, Accounts Receivable, Training, Risk Management, Budgets, Coaching, Banking, Negotiation, Customer Retention, Executive Management, Process Improvement, Leadership, Sales, Forecasting, Microsoft Word, Customer Satisfaction, Vendor Management, Management, Team Leadership, Loans, Analysis, Strategic Planning, Business Planning, Business Development, Start-ups
Education
George Mason University 1980 — 1982
Criminal Law / Music
MarketSource July 2013 - Present
It Works! Global October 2013 - December 2013
Alorica February 2013 - May 2013
Manpower Staffing April 2013 - April 2013
ActionLink April 2013 - April 2013
Evolution Marketing Inc. December 2012 - January 2013
Roundtree Dodge Chrysler Jeep September 2012 - November 2012
West Asset Management September 2011 - September 2012
Liberty National Life Insurance Company March 2012 - June 2012
Forever 21 November 2010 - November 2011
Skills
Mass Communication, Customer Service, Refereeing, Sales, Computers, Electronics, Public Speaking, Internet, Sports, Sports Coaching, Nutrition, Training, Microsoft Word, Networking, Team Building, Marketing, Leadership, Social Networking, Microsoft Office, Coaching, Time Management, PowerPoint, Social Media
Education
DeVry University 2014 — 2017
Bachelor of Science (BS), Communication and Media Studies
Cedar Shoals High School 2008 — 2010
High School Diploma, General Studies, 3.2
Bethel High School 2007 — 2008
3.6
West Asset Management August 2013 - March 2014
Cigna August 2006 - May 2013
Verizon January 2002 - September 2006
Skills
Typing, Healthcare, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Strongly self-motivated, Work Well Independently, Medical Billing, Data Entry, Phone Etiquette, Facilitators, Customer Experience, Computers, Sales Process, Time Management, Community Outreach, Call Centers, Leadership, Employee Benefits, Coaching, Management, Team Building, Training
Education
Grayson County College 1995 — 1996
Associate of Science (A.S.)
Denison High School 1991 — 1995
Kforce December 2012 - Present
West Asset Management August 2012 - December 2012
Skills
Public Speaking, Presentations, Microsoft Office, Organization, Teamwork
Education
George Mason University 2007 — 2011
Bachelor of Science (B.S.), Business Management
The Home Depot October 2012 - Present
Ranstad\SourceRight January 2009 - August 2012
West Asset Management October 2007 - December 2008
Priority One/West Asset Management August 2007 - October 2007
Skills
Human Resources, Employee Relations, Onboarding, Recruiting, Talent Acquisition
Education
Georgia Perimeter College 2011 — 2013
Associate of Arts, Pre-Nursing Studies
Bayou Oaks Inc April 2014 - Present
Spit Truth Ink 2000 - Present
Alorica Telerservices February 2010 - November 2013
West Asset Management June 2007 - June 2009
Target May 2003 - May 2007
Skills
Spoken Word, Poet, Editing, Blogging, Creative Writing, Public Relations, Drawing, Microsoft Office, Social Networking, Social Media Marketing, Social Media, Public Speaking, Facebook, Customer Service, WordPress, Web Content, Advertising, Photoshop, Poetry
Education
Alabama State University 2003 — 2005
John L. Leflore Highschool 1999 — 2003
West Corporation June 2014 - Present
University of Nebraska at Omaha October 2014 - May 2015
American Airlines/US Airways January 2015 - April 2015
TD September 2013 - December 2013
West Asset Management June 2011 - June 2013
Five Guys Enterprises August 2010 - June 2011
Skills
Bilingual, Creative Problem Solving, Highly Organized &..., Learning Quickly, Accounting, Customer Service, Teamwork, Auditing, Finance, Banking, Financial Markets, Portfolio Management, Superior Work Ethic, Highly motivated..., Close Attention to..., Microsoft Office, Research, PowerPoint, Microsoft Word, Microsoft Excel, Time Management
Education
University of Nebraska at Omaha 2011 — 2015
Bachelor of Business Administration (BBA), Accounting and Finance, 3.72
Atatürk Üniversitesi 2014 — 2014
Economics, Political, and Societal
Koç Üniversitesi 2014 — 2014
Economics, Political, and Societal
Universidade de São Paulo 2013 — 2013
Business; Argiculture; Medical; Environmental
2015 Level I Candidate in the CFA Program
Ag Leader Technology April 2013 - Present
Ag Leader Technology March 2012 - April 2013
Wells Fargo September 2008 - March 2012
West Asset Management January 2008 - June 2008
Council Bluffs Chamber of Commerce August 2006 - January 2008
Skills
Marketing Communications, Product Marketing, Copywriting, Adobe Creative Suite, Cooperative Marketing, Precision Agriculture, Advertising, Direct Marketing, B2B Marketing, Event Planning, Social Media
Education
Bellevue University 2008 — 2010
Master of Business Administration (M.B.A.), Marketing
Iowa State University 2002 — 2006
Bachelor of Science (B.S.), Marketing
Karmalifee August 2011 - Present
West Asset Management June 2012 - December 2012
Gap Inc. April 2009 - July 2010
National Tire and Battery July 2007 - May 2008
Sears, Roebuck and Co. March 2004 - July 2007
Skills
Fashion, Apparel, Brand Management, Retail, Product Development, Trend Analysis, Styling, Marketing Communications, Marketing, Creative Direction, Brand Development, Social Media, Blogging, Strategic Planning, Event Management, Social Media Marketing, Event Planning, Public Relations, Social Networking, Facebook
Education
Virginia Commonwealth University 2008 — 2010
Germanna Community College 2003 — 2007
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Ithaca College November 2012 - Present
Elmira Business Institute February 2012 - September 2012
West Asset Management January 2009 - December 2010
Skills
Acting, Creative Writing, Legal Research, Online Research, Historical Research, Ancient History, Internet, Multi Tasking, Imagination, Management, Supervising, Food Service, Admissions Counseling, Microsoft Office, Microsoft Excel, Microsoft Word, 10 Key, Data Entry, Historical...
Education
Kaplan University online 2012 — 2015
Master's degree, Legal Studies, Higher Education, 4.0
Binghamton University 2000 — 2011
Bachelor's degree, History, 2.3
Broome Community College 1998 — 2000
Associate's degree, Liberal Arts and Sciences/Liberal Studies, 3.5
Merchants Credit Adjusters, Inc. March 2011 - Present
Merchants Credit Adjusters, Inc. August 2008 - Present
Merchants Credit Adjusters, Inc. August 2008 - Present
West Asset Management April 2003 - July 2008
Omnium Worldwide, Inc. 2003 - 2007
Skills
Credit, Management, Strategic Planning, Call Centers, Software Documentation, Call Center, Process Improvement, Leadership, Operations Management, Executive Management, Contract Negotiation, Team Leadership, Revenue Cycle, Team Building, Analysis, Customer Service, Training
Education
Buena Vista University 2003 — 2005
Finance, Business, Finance
University of Iowa
West Asset Management July 2008 - October 2008
Education
Heald College 2010 — 2011
AA, Medical Front Office
Heald College
AAS, Medical Office Administration
Randstad March 2012 - October 2012
Kelly Services (Ricoh USA) July 2008 - December 2009
Sun Trust Bank May 2007 - May 2008
West Asset Management August 2005 - March 2006
Liberty National Life Insurance July 2003 - January 2005
CDI Marine/Northrup Gruman October 1999 - November 2002
Jered Industries June 1999 - October 1999
US Navy September 1982 - May 1986
Skills
Training, Accounts Payable, PowerPoint, Accounts Receivable, Microsoft Excel, Human Resources, Government, Invoicing, Microsoft Word, Management, Analysis, Accounting, Customer Service, Microsoft Office, Insurance, Process Improvement, Time Management, Public Speaking, Leadership
Education
Georgia State University 2011 — 2014
Spanish Language Teacher Education
Stillman College 1974 — 1978
Bachelor Degree, Business Administration and Spanish
Stillman College 1974 — 1978
Bachelor of Arts (B.A.), Business Administration and Spanish
Home Instead Senior Care of the Black Hills May 2014 - Present
Home Instead Senior Care June 2009 - April 2014
ASTD Nebraska June 2009 - June 2011
West Asset Management 2007 - 2008
Ameritas Life Insurance Corp. 2001 - 2007
Carlos O Kelly's 1998 - 2001
Skills
Learning Management..., Instructional Design, Classroom, Organizational..., Blended Learning, Curriculum Design, Adult Education, Leadership Development, Coaching, Project Management, Training, Training Delivery, Workshop Facilitation, Instructional Technology, Staff Development, Team Building, Employee Training, PowerPoint, Public Speaking, E-Learning, Technical Training, Instructor-led Training, Nonprofits, Career Counseling, Captivate, Performance Management, Resume Writing, Needs Analysis, Performance Improvement, Executive Coaching, Employee Engagement, Employee Relations, Conflict Resolution, Leadership, Teaching, Technical Writing, Hands-on Training, Career Development, Organizational..., Succession Planning, Onboarding, Talent Management, Interviews, Human Resources, Learning Management, Personal Development, Training Facilitation, Camtasia, Personnel Management, ADDIE
Education
Hastings Saint Cecilia 1990 — 1999
Bellevue University
BS HR Management, Marketing, HR Management
Primavera Online High School & The American Virtual Academy November 2013 - Present
National Vision, Inc. February 2013 - November 2013
Lenscrafters November 2011 - February 2013
The Magnolia Assisted Living March 2011 - July 2011
West Asset Management November 2009 - April 2010
Hooters of America January 2009 - November 2009
Chick-fil-A December 2005 - January 2009
Skills
Customer Service, Retail Sales, Microsoft Office, Data Entry, Time Management, Cashiering, Sales, Public Speaking, Critical Thinking, Event Planning
Education
Ashford University 2013 — 2016
Bachelor of Arts (B.A.), Early Childhood Education and Teaching
Texarkana Friendship Center 2011 — 2011
Certified Nurse Assistant
Texarkana College 2007 — 2010
General Studies
Getting Stuff Done Convenient Service, LLc November 2006 - Present
Five Star Health Care, LLC. March 2012 - September 2012
West Asset Management July 2009 - January 2010
Skills
Customer Service, Assets Recovery, Microsoft Excel, Team Building, Credit, Microsoft Office, Outlook, Microsoft Word, Coaching, Sales
Education
Full Sail University 2012 — 2015
Bachelor of Fine Arts (BFA), Creative Writing for Entertainment
Argosy University Atlanta 2011 — 2014
West Asset Management July 2013 - Present
Digimedia July 2013 - August 2013
Hail Storm Studio May 2013 - August 2013
Junction Point Studios May 2012 - September 2012
Skills
Maya, Photoshop, Zbrush, softimage, Nuke, Digital Media, HTML, Dreamweaver, Flash, Drawing, Scene Designer, Texturing, 3D Modeling, 3D, Compositing, Lighting, Modeling, Concept Design, PS3, Storyboarding, Xbox 360
Education
Full Sail University 2009 — 2011
bachelors, computer animation
Macy's Merchandising Group September 2008 - April 2009
Venture Homes July 2007 - January 2008
West Asset Management 2005 - 2006
Home Depot Support Center May 2001 - April 2004
Education
Bauder College 2001 — 2003
AA, Fashion Merchandising
West Asset Management October 2014 - Present
Consultant December 2011 - Present
Des Moines Area Community College August 2008 - Present
Simpson College July 1998 - Present
TMONE April 2014 - October 2014
AMERICAN MARKETING & PUBLISHING February 2014 - March 2014
NTS STAFFING December 2013 - January 2014
SEARS HOLDING COMPANY November 2013 - December 2013
CONSOLIDATED HEALTH SERVICES (dba MERCY HOME MEDICAL), July 2013 - November 2013
National Pharmaceutical Returns February 2012 - July 2013
Skills
Fundraising, Strategic Planning, Research, Advertising, Public Relations, Customer-focused, Sales&Marketing, Training, Training Delivery, Management, Leadership Development, Marketing Communications
Education
Drake University 2001 — 2004
Master's degree, Public Administration
Simpson College 1994 — 1996
Certificate, Management
Northwest Missouri State University 1980 — 1984
Bachelor's Degree, Public Relations, Advertising, and Applied Communication
Atlantic High School 1976 — 1980
American Cancer Society August 2015 - Present
American Cancer Society January 2011 - Present
West Asset Management 2008 - December 2011
R W Smith Company (Commercial GC) September 2003 - July 2008
CVS Caremark Corporation 1997 - 2002
Compass Retail, Inc. (was a subsidiary of Equitable RE Investment Co) 1992 - 1997
Skills
Visio, Travel Arrangements, Team Building, Leadership, Customer Service, Training, Management, Vendor Management, Process Improvement, Communication, Organization, Administration, Coaching, Account Management, Budgets, Hospitality, Networking, Organizational..., Project Management, Project Planning, Public Relations, Research, Strategy, Organizational...
Education
American Intercontinental University 1986 — 1988
Associate, Art/Interior Design
Atlanta/Georgia Chapters, Independent Electrical Contractors September 2014 - Present
Plexus Worldwide, Inc. May 2014 - Present
Lemcon USA Corporation/Blue Skies Networks May 2010 - September 2014
West Asset Management February 2005 - December 2007
The Titan Companies January 2004 - February 2005
The Enhanced Companies April 2002 - December 2003
AeroMechanical Services, Inc June 1998 - March 2002
Skills
Accounts Receivable, Banking, QuickBooks, Invoicing, 10 Key, Negotiation, Microsoft Office, Quality Control, Quicken, Database Administration, Operations Management, SQL, FDCPA, International Marketing, Programming, Access, Accounting, Accounts Payable, Analysis, Budgets, Call Centers, Credit, Credit Cards, Executive Management, Finance, Financial Reporting, Forecasting, Leadership, Management, Payroll, Portfolio Management, Process Improvement, Process Scheduler, Quality Assurance, Risk Management, SAP, Training, Financial Analysis, Account Reconciliation, Microsoft Excel, Internal Audit, Team Leadership, Payments, Team Management
Education
Georgia State University - J. Mack Robinson College of Business 2008 — 2009
B.B.A, Managerial Sciences
Lee County High School 1997 — 1999
Valued Services March 2007 - Present
West Asset Management October 2004 - March 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Accounting, Telephone Skills
Education
DeVry University-Georgia 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Accounting and Business/Management
TEKsystems July 2015 - Present
Crawford Illuminations December 2012 - Present
Concentrix March 2015 - July 2015
TeleTech September 2014 - March 2015
SAIC February 2014 - July 2014
Metaverse Mod Squad November 2012 - May 2013
MillieModels Corp August 2012 - December 2012
Security Engineers, Inc. August 2010 - August 2012
Dreamscape Studios 2011 - 2011
West Asset Management April 2008 - August 2009
Skills
Game Design, Video Games, Unreal Engine 3, Quality Assurance, Level Design, Photoshop, Xbox 360, Unity3D, Microsoft Office, Customer Service, OS X, Game Development, PS3, Visio, HTML, Microsoft Excel, Creative Writing, Lighting, Storyboarding, Gameplay, User Experience Design, Rapid Prototyping, Premiere, Game Mechanics, Perforce, JavaScript, Computer Games, Unreal Editor, Interpersonal..., Troubleshooting, Windows 7, Brainstorming, Iterative Design, Analytics, Online Gaming, MMO, Mobile Games, Zbrush, 3D Modeling, Data Entry, Leadership, Video Editing, Game Design Documents, Casual Games, UDK, Adobe Creative Suite, Agile Methodologies, Team Leadership, Sound Editing, JIRA
Education
Full Sail University 2009 — 2012
Bachelor of Science (BS), Game Design
Calhoun Community College 2000 — 2002
Graphic Design, N/A
Department Of Defense ANGB Georgia August 2015 - Present
Department Of Defense September 2014 - January 2015
CDBG Community Development Block Grant program Cobb County July 2014 - September 2014
Altaquip February 2013 - August 2013
Unique Cleaining March 2013 - March 2013
Tuudz Ink & Illustrations at https://www.facebook.com/tuudzillustration January 2009 - 2013
West Asset Management January 2005 - November 2009
West Asset Managment January 2006 - July 2009
Skills
Hiring, Scheduling, PowerPoint, Word, Graphic Design, Microsoft Office, Excel, Administration, Customer Service, Microsoft Excel, Process Scheduler, Recruiting, System Administration, Microsoft Word, Human Resources, Payroll, Employee Relations, Training, Social Media, Coaching, Management, Leadership, Performance Management, Outlook, Time Management, Event Planning, Marketing, Onboarding, Data Entry, Sales, PeopleSoft, Call Centers, Advertising, Resume Writing, New Hire Orientations, Screening, Talent Acquisition, Employee Training, Public Relations, Sourcing, Interviews, Strategic Planning, Project Management, Leadership Development, Social Networking, Applicant Tracking..., Organizational..., Temporary Placement
Education
Des Moines Iowa Art Center 1969 — 1974
6 yr Scholarship, Art Appreciation
Des Moines Area Community College
North High Des Moines Iowa
High School Diploma
Xochitl Inc May 2015 - Present
3rd Battalion, 8th Marines Family Readiness Program January 2012 - May 2015
Louie Louie's Dueling Piano Bar October 2010 - October 2011
Client Services Incorporated April 2010 - August 2010
Crescent Processing Company December 2009 - March 2010
West Asset Management May 2007 - July 2009
A.T.'s Meatblock November 2005 - April 2007
Skills
Project Planning, Delegation, Project Management, Time Management, Customer Service, Team Leadership, Event Planning, Decision Making, Continuous Improvement, Discretion, Strategic Orientation, Teamwork, Skilled Multi-tasker, Priority Management, Quantitative Research, Problem Solving, Persistence, Leadership, Confidentiality, Coaching, Training, Customer Satisfaction, Volunteer Management, Volunteer Recruiting, Data Entry, Office Administration, Team Building, Financial Reporting, Fundraising, Professional Phone..., Family Reunions, Volunteering, Microsoft Office, Typing, 10 Key, Debt Collection, Filing, Housekeeping, Adobe Acrobat, Cash Management, Cash Register, Stocking, Multi-line Phone, Dialers, Inventory, Internet Explorer, Telemarketing, Sales, Microsoft Excel
Education
Campbell University 2012 — 2015
Bachelor’s Degree, Business Administration and Management, General, 3.911
Campbell University 2012 — 2013
Associate's Degree, Business, 3.62
FreemanXP November 2014 - Present
The Freeman Company July 2013 - Present
The Freeman Company January 2012 - July 2013
The Freeman Company September 2011 - January 2012
Hi-Tech Electric LLC April 2011 - September 2011
Sprint Nextel November 2006 - November 2009
West Asset Management August 2005 - November 2006
Skills
Event Management, Networking, Microsoft Office, Project Planning, Database Admin, HTML, System Administration, Microsoft Exchange, Auditing, XML, Programming, Consulting, Information Management, Exhibit Design, Salesforce.com, SharePoint, Vendor Management, Access, Project Management, Social Networking, New Business Development, Corporate Events, Key Account Development, Management, Account Management, Strategy, Leadership, Business Development, Marketing, Sales, Trade Show Exhibitor, Trade Show Strategy, Graphic Design, Branding & Identity, Awesomeness, Trade Show Signage, Corporate Branding, Trade Show Graphics, Trade Shows, Marketing Strategy, Customer Satisfaction
Education
DeVry University 2009 — 2011
AA, Information Technology
Eagle Point High School 1997 — 2001
ACI Worldwide July 2015 - Present
ACI Worldwide October 2014 - June 2015
ACI Worldwide December 2013 - September 2014
OSCE August 2012 - August 2013
West Asset Management September 2005 - December 2011
Skills
Microsoft Office, Customer Service, Team Building, Financial Analysis, Finance, Research, Process Improvement
Education
Bellevue University 2012 — 2014
Master of Business Administration (MBA)
Bellevue University 2004 — 2009
Bachelor of Business Administration (BBA), Finance, General
Porsche Financial Services North America February 2014 - Present
Colorado State University 2011 - 2015
Porsche Financial Services North America December 2012 - February 2014
Transcend Services March 2012 - December 2012
Navigator Holdings, LLC May 2009 - January 2012
West Asset Management April 2004 - May 2009
Taylor Morrison November 2001 - April 2004
Delta Air Lines May 2000 - September 2001
Ernst & Young October 1996 - April 2000
Skills
General Ledger, Auditing, Variance Analysis, Accounts Payable, Internal Controls, Accounts Receivable, US GAAP, SAP, CPA, Sarbanes-Oxley, Homebuilding, Accounting, Manufacturing, Account Reconciliation, Financial Analysis, Financial Statements, Process Improvement, Sarbanes-Oxley Act, Financial Reporting, Leadership, Budgets, Finance, Training, Payroll
Education
Clemson University - College of Business and Behavioral Science 1991 — 1995
Bachelor of Science, Accounting
Colorado State University
Quantum 3 Media October 2014 - April 2015
BrightSky - Your Diabetes Connection June 2012 - April 2014
BrightSky - Your Diabetes Connection August 2009 - June 2012
BrightSky - Your Diabetes Connection July 2008 - August 2009
BrightSky - Your Diabetes Connection January 2008 - August 2009
West Asset Management March 2006 - January 2007
West Asset Management September 2005 - March 2006
West Asset Management August 2004 - September 2005
Skills
Training, Coaching, Customer Service, Team Building, Healthcare, Leadership, Call Centers, Process Improvement, Human Resources, Recruiting, Program Management, Cross-functional Team..., Microsoft Office, Employee Training, Team Leadership, Operations Management, Strategic Planning, Data Entry, Nursing Education, Public Speaking, Job Coaching, Training Delivery, Leadership Development, Quality Assurance, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Instructor-led Training, Data Analysis, Staff Development, CRM, Software Documentation, Onboarding, Management
Education
Broward College 2014 — 2016
Pre-Nursing Studies & Education
Combined Insurance United States December 2014 - Present
West Asset Management September 2003 - March 2014
CIGNA Healthcare March 2001 - August 2003
Skills
Call Centers, Customer Service, Documentation, Customer Support, Process Improvement, Business Analysis, Microsoft Excel, CRM, Team Leadership, commerical insurance, Claims Processing, Claim, Customer Experience, Customer Relations, Employee Training
Education
South Suburban College 2012 — 2015
Associate of Science, Business Administration
42
High school diploma
Homemaker December 2011 - Present
West asset management June 2010 - December 2011
Walmart July 2008 - June 2010
Teletech November 2005 - July 2007
Skills
Microsoft Office, Microsoft Word, Leadership, Photoshop, Microsoft Excel, Research, Training, English, Windows, HTML, PowerPoint, Interviews
Education
Hollywood Beauty College 2012 — 2013
Licensed Cosmetologist, Cosmetology/Cosmetologist, General
Maric college 2004 — 2005
Certificate, Medical/Clinical Assistant
EGS - Expert Global Solutions September 2015 - Present
Bonafide Tax and Accounting Service January 2014 - Present
West Asset Management October 2011 - February 2013
USA Childrens and Womens Hospital Mobile,Ala. October 1997 - June 2011
Skills
Customer Service, Call Centers, Data Entry, Outlook, Microsoft Excel, Inventory Management, Customer Satisfaction, Software Documentation, Microsoft Word, Microsoft Office, Process Improvement, Access, Event Planning, Budgets, Public Speaking, Management, Team Building, Strategic Planning
Education
Ashford University 2011 — 2016
Bachelor of Applied Science (B.A.Sc.), Human Resources Management/Personnel Administration, General
University of South Alabama 2010 — 2011
None, Social Work
Blue Cliff Career College 2008 — 2010
DIPLOMA, COSMETOLOGY
Fidelity National Financial February 2012 - November 2013
Ross Stores, Inc. September 2010 - January 2012
West Asset Management June 2009 - September 2011
Old Republic Home Protection February 2006 - February 2008
Education
Heald College-Stockton 2013 — 2015
Associate of Arts (A.A.), Medical/Clinical Assistant
Arcadia Publishing May 2014 - Present
Arcadia Publishing February 2013 - May 2014
Target June 2009 - April 2011
Target July 2008 - June 2009
Verizon Wireless May 2007 - January 2008
Verizon Wireless May 2007 - January 2008
Verizon Wireless January 2005 - May 2007
Verizon Wireless January 2005 - May 2007
West Asset Management March 2004 - January 2005
Skills
Recruiting, Desktop Publishing, Customer Service, Call Center, Team Leadership, Sales, Access, Management, Analysis, Microsoft Office, Call Centers, Payroll, Databases, Training, Technical Support, Networking
Education
University of Phoenix 2006 — 2009
MBA, Business Administration
DeVry Institute of Technology 1998 — 2001
Bachelor of Science, Computer Information Systems
DeVry University 1998 — 2001
Bachelor of Science Degree, Computer Information Systems
Gentry High 1994 — 1998
University of Phoenix
Masters Degree, Business Administration
Pioneer Credit Recovery September 2015 - Present
West Asset Management January 2014 - April 2015
Five Star Bank March 2013 - November 2013
YellowPageCity Inc. June 2012 - February 2013
Pioneer Credit Recovery November 2008 - April 2012
Skills
Customer Service, Finance, Account Reconciliation, Accounts Payable, Microsoft Office, Financial Services, Payments, Portfolio Management, Customer Experience, Team Leadership, Call Centers, Credit, Credit Cards, PeopleSoft, Banking, Outlook, Account Management, Cold Calling, Financial Reporting, Data Entry, Team Building, Microsoft Word, Invoicing
Education
Genesee Community College 2007 — 2009
Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Goldman Sachs August 2015 - Present
Discover Financial Services March 2014 - July 2015
Discover Financial Services September 2012 - March 2014
Discover Financial Services October 2010 - September 2012
Discover Financial Services September 2008 - October 2010
West Asset Management July 2007 - September 2008
West Asset Management August 2006 - July 2007
infoUSA Inc June 2005 - August 2006
Skills
Credit Risk, Forecasting, Data Mining, Predictive Modeling, Analytics, Risk Management, Segmentation, Business Intelligence, Statistical Modeling, Competitive Analysis, SAS, Portfolio Management, Credit Cards, Financial Risk, Credit, Management, Business Process
Education
Indian Institute of Technology, Kharagpur
B Tech
Iowa State University
Master's Degree
Kellogg School of Management
Master of Business Administration (MBA)
Coast Professional Inc September 2011 - February 2013
Windham Professionals 2013 - 2013
Graham Corporation January 2010 - January 2011
West Asset Management September 2008 - October 2010
Five Star Bank January 2004 - January 2005
Education
Warsaw Jr Sr High School
NYS Regents Diploma
Genesee Community College
Health Studies
Fulton County Government August 2013 - Present
Fulton County Government August 2013 - Present
United Way of Metropolitan January 2010 - January 2012
United Way of Metropolitan Atlanta April 2009 - January 2010
United Way of Metropolitan Atlanta 2009 - 2009
West Asset Management July 2007 - August 2008
Follett Higher Education Group June 2002 - July 2007
Skills
Training, Nonprofits, Microsoft Office, Customer Service, Management, Data Entry, Community Outreach, Non-profits, Social Media, Outlook, Microsoft Excel, PowerPoint, Account Management, Public Speaking, CRM, Research, Administration, Database Administration, Excel, Word, Databases, Report Generation, Data Maintenance, Reporting Analysis, Call Centers, Time Management, Project Management, Projections, Referrals, Procurement, Textbooks, Website Updating, Data Analysis, Social Networking, Volunteer Management, Event Management, Onboarding, Human Resources, Employee Training, Staff Supervision, Purchase Requisitions
Education
Georgia State University 2002 — 2006
Business Admin/Criminal Justice
Clark Atlanta University
Mobile Police Department February 2013 - Present
Tiny Tots Academy October 2012 - February 2013
Sears Holdings Corporation June 2012 - September 2012
Providence Hospital October 2010 - May 2012
West Asset Management April 2010 - October 2010
Books A Million August 2008 - April 2010
Books A Million January 2008 - June 2008
Skills
Customer Service, Computers, Sales, Phone Etiquette, Cash Register, Problem Solving, Typing, Teamwork, Data Entry, Telephone Skills, Cashiering, Time Management, Outlook
Education
University of South Alabama 2008 — 2011
Bachelor's Degree, Elementary Education
Anne Arundel Community College 2006 — 2008
Associate's Degree, Elementary Education
West Asset Management September 2013 - July 2015
Guiseppe's of Chenango Bridge 2011 - 2013
Dunkin Donuts August 2010 - June 2011
The Market Place April 2009 - June 2010
Bechmann's Provisions, Inc. May 2008 - June 2010
Skills
Human Relationship, Maintaining..., Relationship-builder..., Communication, Communication Theory, Music, Music Theory, Artistic Abilities, Organization, Organizational Culture, Leadership, Drawing, Photoshop, Image Editing, Microsoft Office, Microsoft Word, Microsoft Excel, Logic, Argumentation, Persuasion, Conflict Management, Interviews, Web Design, Creative Writing, Creativity, Academic Writing, Analytical Skills, Adjustable, Passion for Quality, Empathy, Poetry, PowerPoint, Small Group..., Small Group..., Prezi, Customer Service, Social Media, Social Skills, Social Sciences, Adaptation, Employee Training, Employee Relations, Survey Design, Critical Thinking, Philosophy, Work Ethic, Game Design, Determination, Theatre, Game Mechanics
Education
State University of New York College at Oneonta 2011 — 2013
Bachelor of Science (B.S.), Communication Studies
Houghton College 2004 — 2008
AIM Institute January 2009 - Present
AIM Institute January 2009 - September 2009
American Income Life August 2008 - January 2009
American Income Life July 2008 - January 2009
West Asset Management January 2006 - July 2008
West Asset Management January 2006 - July 2008
Omnium Worldwide 2006 - 2008
Granton Marketing March 2005 - January 2006
Education
Bellevue University 2007 — 2009
BS, Marketing Management
Blair Senior High School
High School Diploma; B.S, Management and Information Systems; Marketing Management
Staples July 2014 - Present
Staples April 2014 - June 2014
Staples January 2014 - March 2014
Ridley-Lowell Business & Technical Institute January 2013 - September 2013
North American Business Solutions May 2011 - August 2011
Threadsmith May 2009 - September 2009
Modern Marketing Concepts January 2007 - May 2008
West Asset Management November 2005 - August 2006
HealthNow New York Inc. January 2002 - December 2002
Azon 1997 - 2000
Skills
Customer Service, Sales, Software Documentation, Networking, Sales Management, Microsoft Excel, Microsoft Office, Team Leadership, Java, Windows 7, Computer Hardware, Microsoft Word, Web Design, Operating Systems, Technical Support, Help Desk Support, HTML, Windows Server, Linux, PowerPoint, Hardware Diagnostics, Hardware Support, Software Quality..., Microsoft Office 2007, Microsoft Office 2010, Web Page Design, Desktop Publishing, Security +, Microsoft PowerPoint, MOS, HTML 5, CSS3, Collaborative Problem..., Research, Time Management, Windows 8.1, Microsoft Office 2013, Account Management, Computer Network..., Internet Security
Education
Ridley-Lowell School of Business 2013 — 2013
Networking and Technical Support Specialist, 3.33
Broome Community College 2003 — 2004
Associate of Arts and Sciences (AAS), Civil Engineering
Vestal High School 1988 — 1992
West Asset Management 2005 - 2011
Dillards November 2003 - April 2005
Skills
Solid computer skills, Cpr Certified, Leadership, Phone Skills, Nursing Care, Medication..., IV therapy, Trach Care, NG tube care, Patient Advocacy, Vital Signs, Documentations
Education
Grayson County College 2009 — 2012
Certicate of Completion, Licensed Practical/Vocational Nurse Training
The Bryman School of Arizona 2003 — 2005
Associate of Science (A.S.), Dental Assisting/Assistant
AAA/The Auto Club Group January 2014 - Present
The Auto Club Group April 2009 - Present
West Asset Management February 2007 - January 2009
Mutual of Omaha September 2002 - February 2007
Methodist Hospital May 2002 - September 2002
First National Bank March 2000 - May 2002
Inacom 1988 - 1990
Skills
Employee Relations, Performance Management, Recruiting, Human Resources, Talent Management
Education
Bellevue University
In Progress, Human Resources
LSI Staffing September 2014 - Present
LSI Staffing June 2011 - August 2014
West Asset Management December 2009 - June 2011
West Asset Management March 2008 - November 2009
West Corporation December 2006 - February 2008
Midlands Business Journal October 2005 - November 2006
Enventys 2003 - 2003
Skills
Account Management, Sales, Temporary Staffing, Direct Hires, Recruiting, Copywriting, Copy Editing, Advertising, Marketing, Customer Service, Contract Negotiation, Media Buying, Bid Pricing, Social Media, Project Management, Spanish-speaking, Event Planning, Collections, Health Insurance, Team Leadership, Microsoft Office, Business Development, Salesforce.com, ACT!, Operating Budgets, Presentations, Job Postings, Community Outreach, Job Fairs, Interviews, Talent Scouting, Strategic Sourcing, Creative Writing, Data Analysis, Report Writing, Sales Prospecting, Networking, Coaching, Cold Calling, Hiring, Training, Applicant Tracking..., Time Management, Resume Writing
Education
Drake University 2000 — 2004
BA Journalism and Mass Communication, Advertising, Marketing, Sociology
Millard North High School 1996 — 2000
Capio Partners March 2008 - Present
Gwinnett County Government 2007 - 2008
City of Denison 2006 - 2007
West Asset Management 2003 - 2006
Starbucks 2003 - 2003
US Army 1999 - 2003
Skills
Marketing, Project Management, Training, Leadership, Team Building, Analysis, Operations Management, Strategic Planning, Leadership Development, Healthcare, Sales, Accounting, Finance, Healthcare Management, Cross-functional Team...
Education
Brenau University 2010 — 2011
MBA
The University of Texas at Dallas 1985 — 1986
BS
Fidelity Information Services November 2008 - Present
West Asset Management September 2002 - November 2008
Data Transmission Network October 2001 - September 2002
McCallie Corporation August 1997 - October 2001
United Parsel Service April 1996 - July 1997
McCallie Corporation January 1995 - April 1996
United States Air Force March 1979 - October 1994
Skills
Networking, Integration, Security, Process Improvement, Servers, Network Administration, Training, Software Documentation, Operating Systems, Team Leadership, Technical Support
Education
Bellevue University
Master's degree, Cyber Security, 4.0
Peru State College 2003 — 2004
BS, Business Administration & Management
Community College of the Air Force 1992 — 1994
AS, Information Systems Technology
University of Nebraska at Omaha 1995 — 1995
Endorsement, Web Publisher
Woodmen September 2007 - Present
BDT Networks September 2007 - Present
Omnium Worldwide January 2002 - September 2007
West Asset Management 2001 - 2007
Skills
Active Directory, Microsoft Exchange, Disaster Recovery, SCCM, System Administration, SharePoint, Windows 7, Data Center, Leadership, Windows Server, Servers, Team Building, Software Documentation, Process Improvement
Education
Bellevue University 2004 — 2006
BS, Computer Information Systems
University of Nebraska at Omaha 1999 — 2000
Surgical Care Affiliates February 2013 - Present
Surgical Care Affiliates August 2009 - February 2013
West Asset Management March 2007 - March 2009
V Soft Consulting Inc October 2004 - February 2007
Society Of Actuaries 2005 - 2005
Skills
Process Improvement, SQL, Crystal Reports, Healthcare, Healthcare Analytics, SAS Certified Base..., SAS, OBIEE, HIPAA, Data Mining, Microsoft SQL Server, Databases, Data Warehousing, Healthcare Information..., Business Intelligence, Supply Chain Analytics, T-SQL, Data Analysis, Visio
Education
Arizona State University 2001 — 2003
Master of Science (M.S.), Industrial Engineering
Bharathiar University 1996 — 2000
Bachelor of Engineering (B.E.), Mechanical Engineering
Sri Ramakrishna Engineering 1996 — 2000
Bachelor of Engineering (B.E.), Mechanical Engineering
West Business Solutions March 2008 - Present
West Asset Management November 2006 - March 2008
West Asset Management May 2003 - November 2006
Omnium Worldwide, Inc October 2001 - May 2003
Iowa State University October 1995 - February 2002
Skills
IT Management, IT Operations, System Administration, Servers, Information Technology, Databases, Integration, Disaster Recovery, Process Improvement, SDLC, Leadership, Call Centers, Infrastructure, Management, Networking, Project Planning, Storage, Data Center, System Architecture, Vendor Management
Education
Iowa State University 1993 — 1997
Lincoln Financial Group June 2013 - Present
West Asset Management March 2012 - June 2013
Kiewit November 2011 - February 2012
Blue Cross Blue Shield of Nebraska December 2010 - May 2011
Blue Cross Blue Shield NE May 2008 - December 2010
Blue Cross Blue Shiled NE January 1998 - January 2005
Valmont Industries 1997 - 1998
SAIC 1992 - 1994
Skills
Agile Methodologies, Business Analysis, SDLC, Requirements Gathering, Systems Analysis, MUMPS, COBOL,..., Project Management, Data Warehousing, Program Management, Visio, Requirements Analysis, SharePoint, PMP, COBOL, MS Project, Vendor Management, Management
Education
Bellevue University 1995 — 1999
NE college of business 1994 — 1995
AAS, computer programming
Retired April 2015 - Present
VXI Global Solutions, LLC November 2014 - Present
Intuit July 2010 - September 2014
West Customer Management Group January 2009 - January 2010
West Asset Management October 2007 - January 2010
Fifth Third Bank/CMC February 2005 - October 2007
Card Management Corporation (CMC) 2005 - 2007
OPINION RESEARCH CORP 1998 - 2004
Skills
Call Center, Training, Management, Leadership, Team Management, Customer Satisfaction, Process Improvement, Workforce Management, Business Process..., Operations Management, Consultative Selling..., Salesforce.com, Team Leadership, Team Building, Call Centers, Account Management, Recruiting, Sales Management, Cross-functional Team..., Coaching, Performance Management, Sales Process, Time Management, Sales Operations, Consultative Sales..., Change Management, Start-ups, Customer Service, Vendor Management, Employee Training, Customer Retention, Sales, Outsourcing, Forecasting, Strategy, Business Development, BPO, CRM, Leadership Development, Budgets, Analysis, Call Center Development, QuickBooks, SaaS, Customer Experience, Lead Generation, P&L Management, Executive Management, Business Analysis, Analytics
Education
University of La Verne 1983 — 1985
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
California State University-Long Beach
Business
StrategicHealthSolutions, LLC August 2011 - Present
West Asset Management January 2010 - September 2011
Mutual of Omaha June 2007 - January 2008
Lincoln Financial Group April 2000 - June 2007
Skills
Data Analysis, Databases, SQL, Medicare, Microsoft SQL Server, Microsoft Excel, SDLC, Business Objects, Quality Assurance, PowerPoint, Data Mining, Vendor Management, Oracle, Customer Service, Data Entry, Outlook, Data Mapping, Spreadsheets, SQL Server, PL/SQL, Data Cleansing, Problem Solving, Data Import/export, MS Excel Pivot Tables, Notepad++, T-SQL Stored Procedures, Reports, Reporting & Analysis, Claims Handling, Organization &..., Data Conversion, T-SQL, Self-starter, Relational Databases, HTML5, CSS, Web Design, Business Analysis, Process Improvement
Education
Interface Web School 2015 — 2015
Full Stack Java Web Developer
Creighton University
Computer Programming
West Asset Management April 2015 - Present
Finding My Passion December 2014 - April 2015
Allied Global April 2014 - December 2014
West Corporation November 2008 - April 2014
West Asset Management August 2004 - November 2008
Omnium Worldwide June 2003 - August 2004
Skills
New Business Development, Relationship Management, Contract Negotiation, Building Relationships, Sales, Salesforce.com, Key Account Management, Key Account Development, Collections, Third Party Collections, Delinquency Management, Call Centers, Credit, Finance, Operations Management, Business Development, Management, Telecommunications, Financial Services, Account Management, Customer Satisfaction, Outsourcing, Call Center, CRM
Education
Iowa State University 1996 — 2001
Bachelor of Science, Majors in Accounting and Finance
FirstEnergy November 2014 - Present
FirstEnergy Solutions January 2010 - November 2014
West Asset Management June 2008 - July 2009
FirstEnergy April 2007 - 2008
ISS Group November 2006 - April 2007
Skills
CRM Integration, Microsoft Excel, Access Database, Microsoft CRM, SAP CRM, Salesforce.com, CRM, Relational Databases, Dunn & Bradstreet, Data Mining, Data Analysis, Reporting & Analysis, Ad Hoc Reporting, Hyperion Enterprise, Cognos, Project Management, MS Project, Microsoft Word, PowerPoint, Brio Query, Query Writing, Data Management, Lead Generation, Solution Development, System Testing, User Acceptance Testing, Access, SQL, SAP, Integration, Analysis
Education
Gordon College 2002 — 2006
Bachelor of Science, Mathematics and Economics
DCM Services October 2008 - Present
DCM Services October 2008 - Present
DCM Services October 2008 - Present
West Asset Management October 2001 - October 2008
West Asset Management October 2001 - October 2008
Omnium Worldwide 2001 - 2008
First Data 1990 - 1998
Skills
Account Management, Executive Management, Salesforce.com, Project Management, Sales, CRM, Credit, Strategy, Management, Budgets, Sales Management, Leadership, Marketing, Business Development, Call Centers, Product Development, Team Building
Education
University of Nebraska at Omaha 1989 — 1992
Bellevue University
Marketing and Sales Management
Metropolitan West Asset Management December 2013 - Present
West Asset Management May 2010 - December 2013
CIGNA September 2008 - May 2010
LTRA February 2005 - September 2008
YMCA of Metropolitan Dallas March 2003 - February 2005
Nissan 2004 - 2005
DeVry University August 2002 - August 2004
Wal-Mart 2000 - 2001
Skills
Photo Editing, Excel, Access, Microsoft Office, Image Editing, Microsoft Excel, Payroll, Office Management, Employee Relations, Teamwork, Interviews, Invoicing, Customer Service, Human Resources, Microsoft Word, Insurance, Employee Benefits, Accounting, Budgets, Data Entry, Team Building, Administrative..., Research, Spreadsheets, Fax, Auditing, Editing, PowerPoint, Health Insurance, Training, Coaching, Team Leadership, Benefits Administration, 10 Key, Outlook, Office Administration, Public Speaking, Leadership, Time Management, Process Improvement, Filing, Event Planning, HIPAA, Quality Assurance, Analysis, Management
Education
DeVry University 2002 — 2005
BSBA, Business Administration, 3.75
West Camups Technical Center 1999 — 2000
High School Diploma, General Studies
Georgia Portable Buildings April 2010 - Present
West Asset Management 2005 - April 2008
Skills
Administrative..., Data Entry, Outlook, Administrative..., Microsoft Office, Accounting, Accounts Payable
Education
Governors State University 1977 — 1979
Dynamic Recovery Solutions July 2015 - Present
Dynamic Recovery Solutions May 2013 - July 2015
First Financial Asset Management June 2012 - April 2013
West Asset Management April 2010 - January 2012
West Asset Management October 2007 - January 2012
West Asset Management December 2004 - October 2007
Riscuity July 2002 - August 2004
Skills
Real Estate, Appraising, Real Estate Finance, Asset Management, Asset Managment
Education
Georgia State University - J. Mack Robinson College of Business 2007 — 2011
BBA, Real Estate
Georgia State University - J. Mack Robinson College of Business 2001 — 2007
BBA, Managerial Science
West Asset Management Voice Analyst IIISuntrust BanksJanuary 1999 - January 2002
Education
Central Connecticut State University 1983 — 1987
Trustmark Companies 2012 - Present
Marex Group July 2012 - November 2012
First National Bank of Omaha 2011 - 2012
Blue Cross Blue Shield 2010 - 2011
West Asset Management 2009 - 2010
The Gallup Organization 2007 - 2009
Isarla Inc. 2007 - 2008
Farm Credit Services of America 2004 - 2006
Memberworks 2003 - 2004
Experian 2001 - 2003
Skills
Microsoft SQL Server, Databases, Database Design, Database Development, SQL Tuning, SSIS, SSRS, Database Administration, SQL, Data Warehousing, .NET, Active Directory, SharePoint, IIS, Disaster Recovery, Windows Server, Linux, ASP.NET, Unix, Microsoft Exchange, Visual Studio, TFS, VB.NET, ETL, Kentico, Process Automation
Education
Collins College 1999 — 2000
Georgia Credit Union Affiliates October 2013 - Present
Wellstar Kennestone Hospital February 2013 - March 2013
AHIMA 2013 - 2013
West Asset Management May 2011 - December 2012
Savitz Research Solutions September 2009 - July 2012
Navigator Acceptance September 2008 - September 2009
Marsh & McLennan Companies, Inc. February 2005 - September 2008
University of Illinois at Chicago January 2003 - January 2005
HOUSEHOLD RETAIL SERVICES 1997 - 2003
Alamo Rent A Car August 1993 - October 1997
Skills
HIPAA, CPT, Data Entry, Medical Terminology, Medical Coding, Customer Service, Invoicing, Management, Software Documentation, Recruiting, Research, Microsoft Excel
Education
DeVry University 2010 — 2012
Health Information Technology, Health Information Technology
Oak Park River Forest High School 1989 — 1993
High School Diploma
Coast Professional, Inc. September 2012 - Present
Coast Professional, Inc. September 2007 - September 2012
West Asset Management 2005 - 2007
West Asset Management 2005 - 2007
Pioneer Credit Recovery 1998 - 2005
Sallie Mae 1998 - 2005
Pioneer Credit Recovery March 1997 - December 2004
Skills
Credit, Risk Management, Skip Tracing, Call Center, Credit Analysis, Loans, Process Improvement, Call Centers, Banking, Loss Mitigation, Credit Risk, Financial Services, Executive Management, Credit Cards, Portfolio Management, Accounts Receivable, Customer Service
Education
Houghton College 2003 — 2005
BS, Management
AT&T Services, Inc. for Insight Global Professional Staffing January 2013 - Present
IBM Global Integrated Technology-Delivery Services for CDI Professional Staffing March 2011 - October 2012
AT&T Mobility for KForce Professional Staffing February 2010 - January 2011
West Asset Management May 2009 - November 2009
AT&T May 2008 - December 2008
AT&T April 2007 - May 2008
BellSouth Telecommunications November 2003 - May 2008
BellSouth 1996 - 1998
Skills
Leadership, Six Sigma, Project Management, Software Development, PMP, SDLC, Vendor Management, Management, Call Centers, Program Management, PMO, Integration, CRM, Data Center, Business Process, Cross-functional Team..., Consulting
Education
Georgia State University 1980 — 1986
BS, Education
First Data Corporation August 2014 - Present
Cambium Data Inc. April 2010 - August 2014
First Data Corporation 2014 - 2014
Hire Investment 2014 - 2014
West Corporation August 2008 - March 2010
West Asset Management March 2008 - August 2008
Baker's Pharmacy September 2007 - March 2008
Wal-Mart June 2002 - April 2003
Skills
Call Centers, Account Management, Customer Satisfaction, Telecommunications, Customer Experience, Vendor Management, Customer Service, Process Improvement, Customer Retention, CRM, Management, Team Leadership
Education
Bellevue University 2008 — 2009
Bachelor's, Business
University of Nebraska at Omaha 2002 — 2007
Pre-Pharm, Pre-Pharm
America's Recovery Solutions, LLC August 2008 - December 2011
Titan Management Services February 2007 - July 2008
American Coradius International January 2006 - January 2007
West Asset Management May 2002 - January 2006
Van Ru Credit Corp June 1996 - January 2002
CRW Financial Inc September 1992 - May 1996
Integratec Performance Corp. 1990 - 1992
Skills
Executive Management, Team Building, Achieving Results, Leadership Development, Teaching, Process Development, Training & Development, Employee Training, Credit, Credit Cards, Call Centers, Process Simulation, Training, Vendor Management, Credit Risk, Leadership, Financial Services, Outsourcing, Process Improvement, Operations Management, Negotiation, Risk Management, Portfolio Management, Management, Loss Mitigation, Banking, Mortgage Lending, Loans, CRM, New Business Development, Analytics, Finance, Consumer Lending, Policy, Analysis, Strategic Planning, Financial Analysis, Financial Risk, Debt Management, Relationship Management, Business Process..., Start-ups, Strategy, Credit Analysis, Customer Retention, Insurance, Payments, Skip Tracing, Business Development, Debt Settlement
Education
Cuyahoga Community College 1969 — 1970
No, Business Management
Vendorin Inc May 2014 - Present
Vendorin Inc October 2013 - June 2014
Vendorin Inc June 2013 - October 2013
West Asset Management September 2006 - June 2013
West Asset Management July 2004 - September 2006
west asset management September 2002 - September 2004
PayPal 2000 - 2002
Skills
Process Improvement, Strategic Planning, Leadership, Coaching, Analytics, Call Center, Operations Management, Team Building, Account Management, Customer Service, Recruiting, Vendor Management, Strategy, Business Planning, Call Centers, Data Analysis, Management, Training, Time Management, Business Analysis, Analysis, Team Leadership, Forecasting, Customer Experience, Banking, Salesforce.com, Consulting, Business Process..., Executive Management, Leadership Development, Employee Training, Performance Management, Customer Satisfaction, Risk Management, Quality Assurance, Software Documentation, Outsourcing, CRM, Financial Services, Team Management, Hiring, Interviews, Skip Tracing, Microsoft Excel
Education
Creighton University 1998 — 2001
Business Management, Minor Psychology
Benson High School 1994 — 1997
High School Diploma, General Studies
CarMax Auto Finance November 2013 - Present
Real Street Customs May 2010 - Present
CarMax Auto Finance July 2012 - November 2013
CarMax Auto Finance March 2010 - July 2012
West Asset Management April 2009 - November 2010
JP Morgan Chase June 2008 - April 2009
JP Morgan Chase January 2006 - June 2008
JP Morgan Chase January 2005 - January 2006
JP Morgan Chase October 2002 - January 2005
Town of Hilton Head Fire and Rescue January 1998 - January 2003
Skills
Risk Management, Cross-functional Team..., Process Improvement, Training, Leadership, Strategy, CRM, Analysis, Business Analysis, Forecasting, Team Leadership, Sales, Project Management
Education
College of Charleston 1999 — 2001
BS, Business Administration with a concentration in Marketing
Penn State University 1998 — 1999
Disaster Response Group 2014 - Present
Valley Boys Inc. 2013 - Present
Merchants Credit Adjusters, INC 2012 - May 2013
West Asset Management 2001 - 2012
Wells Fargo Finanical Acceptance 2000 - 2001
Slosberg Company 1995 - 2000
Skills
Leadership, Management, Training, Coaching, Strategic Planning, Negotiation, Finance, Time Management, Policy, Portfolio Management, Accounts Receivable, Call Centers, Loans, Process Improvement, Accounting, Operations Management, Credit, Team Building, Customer Service, Performance Management, Team Leadership, Leadership Development, Team Management, Employee Training, Contract Negotiation, Financial Services, Outsourcing, Workforce Management, Benefits Administration, Call Center, Channel Developer, RFP, Recruiting, Sales Process, Strategy, Telecommunications, Account Management, Analysis, Customer Satisfaction, Budgets, Sales, Change Management, Customer Retention, Project Management, Business Analysis
Education
Bellevue University
BA, Management
Hahn American High
University of Nebraska at Kearney
Wells Fargo Home Mortgage July 2015 - Present
JPMorgan Chase & Co. September 2014 - July 2015
JPMorgan Chase June 2013 - September 2014
Wells Fargo Home Mortgage November 2011 - April 2013
Wells Fargo March 2007 - October 2011
AT&T October 2006 - March 2007
West Asset Management January 2005 - June 2006
Precious Treasures Child Care January 2002 - June 2006
Columbian Financial Group February 2000 - April 2002
Skills
Microsoft Excel, Customer Service, Microsoft Office, Microsoft Word, Negotiation, Selling, First Time Home Buyers, Social Media, Foreclosures, Leadership Development, Organizational..., Short Sales, REO, Credit, Mortgage Lending, Loans, Residential Homes, Investors, Credit Analysis, Photoshop, FHA, Call Centers, Finance, Outstanding..., Sales, Banking, Interpersonal Leadership, Self-driven
Education
Daytona State College 2010 — 2013
Associate's degree, Education and Psychology
Jane Addams Vocational High School 1982 — 1985
High School Diploma, Cosmetology License
DDT BUSINESS GROUP September 2009 - Present
West Asset Management September 2007 - Present
Education
Shorter University 2007 — 2008
Ball State University 2006 — 2007
business management, micro economics
Teradata March 2012 - Present
West Asset Management August 2009 - May 2012
Shadow Mountain Community Church 2004 - 2007
Naval Air Warfare Center, Aircraft Division, Detachment Key West 2000 - 2003
US Navy 1997 - 2000
Skills
Visio, Customer Service, Windows, Outlook, Access, Software Documentation, Windows 7, SharePoint, Microsoft Office, Database Administration, Lotus Notes, Microsoft Excel, XP, Troubleshooting, SQL, Network Administration, Network Architecture, Linux System..., Cisco Network Devices, Databases, Networking, Process Improvement, Analysis, Leadership, System Administration, Operating Systems, Technical Support, Hardware, HTML, Administration, Windows Server, Unix, Software Installation, Computer Hardware, Cisco Technologies, Linux, MySQL, Servers, Microsoft Office 2007, Microsoft Exchange, Visual Basic, Microsoft SQL Server, Active Directory, PeopleSoft, Oracle, Visual Studio, Switches, VPN, TCP/IP, Testing
Education
DeVry University 2010 — 2011
AAS Network System Administration, Information Technology
Galaxy Asset Management February 2010 - Present
West Asset Management 2003 - 2009
Education
Georgia Institute of Technology 1998 — 2001
Business Management
Contra Costa ARC August 2010 - Present
Department of Homeland Security June 2007 - October 2008
CyberActve January 2007 - September 2007
Living March 2006 - April 2007
West Asset Management May 2005 - January 2006
American Red Cross Cancer Thrift July 2003 - November 2005
Skills
Customer Service, Shipping, Troubleshooting, Event Management, Teamwork, Process Scheduler, Data Entry, Outlook, Software Documentation, PowerPoint
Education
American InterContinental University 2006 — 2009
Bachelor of Science, Criminal Justice
Nationstar Mortgage Special Servicing April 2013 - Present
Dillards November 2012 - Present
West Asset Management September 2012 - Present
Collin County June 2008 - May 2012
Stonebriar Mall April 2010 - April 2011
Denton County May 2003 - May 2008
American Bank of Texas May 1998 - May 2003
Skills
Enforcement, Government, Police, Criminal Law, Policy, Public Speaking, Customer Service, Legal Research, Outlook, Non-profits, Access, Microsoft Office, Research, Microsoft Word, Employee Relations
Education
Southeastern Oklahoma State University 1999 — 2002
Bachelor of Science, Criminal Justice
Grayson County College 1996 — 1999
general studies, transferred
Asset Acceptance August 2010 - Present
Galaxy Asset Management September 2008 - August 2010
West Asset Management May 2006 - August 2008
West Asset Management February 2003 - May 2006
Citibank January 2000 - January 2002
Education
Universidad Internacional SEK 1994 — 1998
BS, Marketing
Ballantyne Strong September 2014 - Present
Ballantyne Strong June 2012 - September 2014
West Corporation November 2009 - June 2012
West Asset Management October 2008 - November 2009
West Corporation February 2008 - October 2008
Deloitte & Touche January 2003 - February 2008
Education
Creighton University 1998 — 2002
BSBA, Accounting and Finance
The Bridges on Travis April 2015 - Present
Zurvita July 2013 - Present
The Bridges on Travis 2015 - 2015
TackyMinds/Global Rhymes September 2012 - October 2012
Client Services Incorporated March 2009 - June 2011
West Asset Management March 2008 - March 2009
NDMS April 1998 - September 2005
TRIPLEDGE WINDSHIELD WIPER CORP February 1990 - September 1992
Skills
Credit, Banking, Loans, Risk Management, Customer Service, Financial Analysis, Customer Satisfaction, Accounting, Process Improvement, Operations Management, Training, Coaching, Microsoft Excel, Payments, Microsoft Office, Team Management, Business Analysis, Dialers, Microsoft Word, Credit Analysis, Global Sourcing, IT Sourcing, Executive Placements, Recruiting, Sourcing, Team Building, Talent Acquisition, Account Management, Call Center, Cold Calling, Negotiation, Human Resources, Customer Retention, Team Leadership, Sales, Strategic Planning, Credit Cards, Technical Recruiting, New Business Development, Applicant Tracking..., Direct Sales, Employee Relations, Insurance, Financial Services, Internet Recruiting, Finance, Business Strategy, Sales Management, Screening, College Recruiting
Education
WYNDHAM TRADE SCHOOL 1999 — 2002
Electrician Helper and General Maintenance, Maintenance
Collin County Community College 1992 — 1996
H & R BLOCK TAX SCHOOL 1992 — 1994
Certification, Individual Income Tax Preparation
van alstyne high school 1974 — 1986
TDCJ
GED
West Asset Management January 2007 - October 2009
Education
Fortis College 2008 — 2009
Certificate, Cosmetology, Barber/Styling, and Nail Instructor
Paratus AMC & Geslico S.A.U. December 2014 - Present
Paratus AMC December 2013 - Present
Fortress Investment Group October 2013 - Present
Asset Acceptance October 2012 - September 2013
Asset Acceptance August 2010 - September 2012
Galaxy Asset Management August 2008 - July 2010
West Asset Management June 2003 - July 2008
Citi January 2000 - July 2002
Skills
Strategic Planning, Customer Service, Risk Management, Operations Management, Outsourcing Management, Microsoft Office, Outsourcing, Process Improvement, Call Centers, Vendor Management, Analytics, Management, Analysis, Business Development, Project Management, Change Management, Strategy, Credit, Banking, Executive Management, Budgets, Credit Cards, Portfolio Management, Forecasting, Financial Services, Loss Mitigation, Finance, Debt Management, Debt Settlement, Credit Risk, Skip Tracing, Loans, Mortgage Servicing, Credit Analysis, Loan Servicing, Payments, Call Center Development, Financial Analysis, Financial Risk, Consumer Lending, Default, Accounts Receivable, Call Center..., Assets Recovery, Business Process..., FDCPA, BPO, FCRA, Mortgage Lending, Mergers & Acquisitions
Education
Universidad Camilo José Cela 2014 — 2016
Master’s Degree, Business Administration and Management, General
ESEI International Business School Barcelona 2014 — 2015
Master’s Degree, Business, Management, Marketing, and Related Support Services
Medical Office September 2010 - Present
West Asset Management July 2006 - July 2007
Icing By Claires May 2005 - September 2005
99 Cents Only Stores May 2005 - August 2005
Education
Heald College 2009 — 2011
A.A.S, Pharmacy Technology
Boys Town National Research Hospital October 2012 - Present
Signature Performance, Inc. December 2010 - October 2012
West Asset Management March 2007 - December 2010
Skills
Insurance, New Business Development, Business Process, Project Management, Sales/Marketing, Research Projects, Medical Claims Auditing, Employee Training, User Training, Developing Training..., Staff Development, Drafting Policies, Accounts Payable, Accounts Receivable, Data Entry, Code Review, Medical Billing, Medical Office, Medical Terminology, Education, Team Leadership, Educational Leadership, Leadership Development, Process Improvement, Call Centers, Software Documentation, Medicare, Team Building
Education
Univ. of NE-Omaha 1983 — 1984
Sociology
College of Saint Mary 1981 — 1983
Sociology
Daniel J. Gross High School 1978 — 1981
Diploma, college preparatory
Wells Fargo Home Mortgage August 2011 - Present
HomEq July 2007 - October 2010
Homeq Servicing July 2007 - October 2010
HOMEQ SERVICING COMPANY July 2007 - August 2010
RiteAid Pharmacy October 2006 - April 2007
Rite Aid Pharmacy October 2006 - March 2007
San Joaquin General Hospital February 2006 - July 2006
San Joaquin General Hospital April 2006 - June 2006
West Asset Management April 2004 - January 2005
West Asset Management January 2004 - December 2004
Skills
Credit, Loans, Software Documentation, Customer Service, Training, Management, Loan Servicing, Outlook, Mortgage Lending, Access, Microsoft Word, Microsoft Office, Microsoft Excel, Call Center, Process Improvement, Finance, Analysis, Loss Mitigation
Education
American River College 2011 — 2015
Psychology Program
Western Career College 2005 — 2006
A.S. degree, Pharmacy
Western Career College 2004 — 2006
ASSOCIATE, Pharmacy
Complete Cash January 2008 - Present
West Asset Management April 2003 - December 2007
Skills
Licensing, Joint Ventures, Legal Research, Legal Advice, Intellectual Property, Legal Compliance, Employment Law, Legal Writing, Negotiation, Bankruptcy, Mediation, Garnishments, Skip Tracing, PACER, Westlaw, Civil Law, Criminal Law
Education
The University of Georgia 2012 — 2013
Paralegal
Roffler Moler Hairstyling College 2000 — 2001
Valence Health March 2015 - Present
West Asset Management October 2012 - Present
Coresource March 1999 - March 2011
Skills
Customer Service, Leadership, Insurance, Microsoft Office, Training, Management, Microsoft Excel
Education
DeVry University
Criminal Justice and Corrections
Citi December 2010 - Present
Tuff Dogg Landscaping October 2009 - November 2010
Focus June 2008 - April 2009
Aarons Sales & Lease February 2007 - December 2007
Wentworth Marketing October 2006 - January 2007
West Asset Management October 2003 - August 2006
Nationwide Credit March 2000 - September 2003
Skills
Leadership, Accounts Receivable, Credit, Team Building, Customer Service, Loans, Management, Accounting, Marketing
Education
Georgia Southern University 1997 — 1998
UnitedHealth Group March 2014 - Present
Missouri Department of Corrections May 2013 - February 2014
Express Scripts February 2012 - May 2013
The Boyd Law Group, L.C September 2010 - November 2011
Sams’s Club March 2009 - September 2010
West Asset Management January 2010 - August 2010
Education
Columbia College
Criminal Justice
Hazelwood Central High School
High School Diploma
Kilam Inc October 2011 - Present
Stockton Telecom May 2010 - January 2011
HCI Incorporated May 2006 - February 2009
West Asset Management March 2002 - April 2006
Education
Chabot College
Computer Science Specialist Major
Encinal High School
General
Cooper Home Health March 2011 - August 2011
West Asset Management April 2011 - July 2011
American Home Health October 2010 - January 2011
Cooper Home Health August 2009 - May 2010
Jordan Home Health February 2009 - May 2009
Carriage House Nursing Home July 2008 - January 2009
Education
Colorado Technical University 2011 — 2013
Associate's, Medical Administration
TD Ameritrade August 2013 - Present
TD Ameritrade July 2012 - August 2013
West Asset Management February 2012 - July 2012
J.S. Concrete LLC March 2011 - January 2012
Bemis Center for Contemporary Arts September 2010 - January 2011
Uncle Mike and Maggie's Irish Pub March 2009 - November 2010
Billy Frogg's West August 2004 - February 2009
Skills
Payroll, Management, Customer Service, PeopleSoft, Training, Finance, Accounts Receivable, Sales, Accounts Payable, Invoicing, Performance Management, Financial Analysis, Outlook, Process Improvement, Leadership, Purchasing, Microsoft Excel, Access, Insurance, Microsoft Office, PowerPoint, Accounting, Analysis, Microsoft Word, Time Management
Education
Bellevue University 2010 — 2011
BS, Business, 3.934
Metropolitan Community College 2003 — 2006
AS, Liberal Arts, 3.67
Marian High School 1997 — 2001
St Wenc
St. James
University of Nebraska-Lincoln
FPI Management August 2013 - October 2014
Victor Treament Centers October 2012 - August 2013
Runway EnVogue May 2006 - February 2008
West Asset Management 2006 - 2006
Dillard's 2005 - 2006
Anchor Blue 2003 - 2005
Events and Promotions 2003 - 2004
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, Research, Social Media, Public Speaking, Teamwork, Windows, English, Typing, Office Equipment, Cash Register, Internet, OpenOffice, Administrative..., Data Entry, Marketing, Sales, Training, Real Estate, Communication, Outlook, Property Management, Problem Solving, Time Management, Marketing Strategy, Budgets, Leases, Residential Homes, Event Planning, Administration, Administrative...
Education
Capella University
Bachelor's degree (current), Human Resources Management/Personnel Administration, General
Heald College 2006 — 2007
Medical Office Administration
West Asset Management 2002 - 2011
Klein Bros Packaging 2000 - 2002
Purity Wholesale Grocers 1995 - 2000
Education
Everest University-Tampa 2007 — 2010
Associate of Science (A.S.), Criminal Justice and Corrections
Client Services Incorporated June 2010 - August 2010
West Asset Management 2006 - 2010
West Telemarketing March 2003 - February 2004
Education
Brookhaven Community College 2002 — 2004
Business/Commerce, General, 3.0
West Asset Management January 2013 - Present
Hyundai Capital America September 2010 - November 2012
Skills
Credit, Loans, Financial Services, Call Centers
Education
College of Mount Saint Vincent 1999 — 2003
Bachelor of Arts (BA), Communication and Media Studies
Self-employed 2003 - Present
West Asset Management April 2009 - December 2010
H&R Block December 2007 - April 2009
Education
Huntingdon College 2007 — 2013
Bachelor of Science (BS), Business, 3.0
James H Faulkner State Community College 2004 — 2006
Associate of Science (AS), Accounting and Business/Management
McAdory High School 1989 — 1993
Academic Diploma, Regular Studies
Litton Loan Servicing 2008 - 2012
West Asset Management April 2002 - August 2008
Skills
Management, Customer Service, Mortgage Servicing, Microsoft Office, Change Management, Sales Management, Retail, Training, Teamwork, Sales, Collections, Recruiting, New Hire Training, New Hire Orientations, Payroll, Accounts Payable
Education
Clark Atlanta University
Bachelor of Arts (B.A.), Business Administration and Management, General
West Asset Management February 2010 - Present
Education
East Carolina University - College of Business 1962 — 1965
Bachelor of Business Administration (BBA)
Spartanburg Methodist College 1960 — 1962
Associate of Arts (AA)
West Asset Management August 2010 - Present
QBE FIRST July 2008 - August 2010
C&A Industries January 2006 - July 2008
Skills
Operations Management, Employee Training, Written & Oral..., Multi Tasking, Communication, Manage Client..., Ideas Development, Highly motivated..., Highly detail oriented, Organizational..., Development & delivery...
Education
College of Saint Mary 2003 — 2005
BS, Business Administration, Human Resources and Management
Iowa Western Community College 2001 — 2003
Associate of Arts (AA), Education
West Asset Management Client Services ManagerCustomer Service ProfilesMay 2012 - Present
Education
Dana College 1991 — 1995
Bachelor of Arts (BA), Marketing / Management and Organizational Communication
West Asset Management August 2010 - Present
MEMC February 2010 - August 2010
Cigna Healthcare March 2007 - February 2010
Texas A&M Rec Sports 2006 - 2007
Wolfe City Elementary School 2006 - 2007
Belk April 2005 - October 2006
Sears August 2004 - April 2005
Education
Texas A&M University-Commerce 2006 — 2007
Associate’s Degree, Mathematics Teacher Education
Grayson County College 2004 — 2005
Clinical Laboratory Science/Medical Technology/Technologist