West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
Employee
Years
Job
Industry
Kevin Thornberg Kevin Thornberg's West Corporation Experience January 2009 - December 2014
Job Wolters Kluwer Is Hiring! See my post for details.
Industry Hospital & Health Care
Experience
Wolters Kluwer Health - Pharmacy OneSource January 2015 - Present
Slant Mobility June 2014 - Present
West Corporation January 2009 - December 2014
Go Wireless Inc. September 2007 - August 2008
College Pro Painters January 2005 - October 2007
Skills
Leadership, Management, Customer Satisfaction, Sales Management, Coaching, Account Management, Training, Sales, B2B, CRM, Team Leadership, Operations Management, Program Management, Customer Service, Report Writing, Team Building, Call Centers, Marketing, Data Analysis, Customer Retention, Analysis, Process Improvement, Business Intelligence, Interviews, Strategic Planning, Customer Experience, Time Management, Strategy, Customer Success
Education
Jacksonville State University 2013 — 2016
Master of Business Administration (MBA)
Oregon State University 2003 — 2008
Bachelors, Business Administration
Wolters Kluwer Health - Pharmacy OneSource January 2015 - Present
Slant Mobility June 2014 - Present
West Corporation January 2009 - December 2014
Go Wireless Inc. September 2007 - August 2008
College Pro Painters January 2005 - October 2007
Skills
Leadership, Management, Customer Satisfaction, Sales Management, Coaching, Account Management, Training, Sales, B2B, CRM, Team Leadership, Operations Management, Program Management, Customer Service, Report Writing, Team Building, Call Centers, Marketing, Data Analysis, Customer Retention, Analysis, Process Improvement, Business Intelligence, Interviews, Strategic Planning, Customer Experience, Time Management, Strategy, Customer Success
Education
Jacksonville State University 2013 — 2016
Master of Business Administration (MBA)
Oregon State University 2003 — 2008
Bachelors, Business Administration
Ashley Huss Ashley Huss's West Corporation Experience May 2011 - December 2013
Job Accountant Tax & Accounting at Infinity CPA Group, LLC
Industry Accounting
Experience
Infinity CPA Group, LLC December 2013 - Present
West Corporation May 2011 - December 2013
West Asset Management May 2008 - May 2011
West Asset Management December 2006 - May 2008
Skills
Accounting, General Ledger, Account Reconciliation, Accounts Receivable, Invoicing, Financial Accounting, Microsoft Excel, Bookkeeping, Process Improvement, Analysis, Accounts Payable, Payroll Taxes, Outlook, Payments, Building Relationships, Call Centers, Tax Preparation, QuickBooks, Sarbanes-Oxley, Small Business Tax, Income Tax, ProSystem fx Tax, IRS Notice Resolution, W-2, Sales Tax, eFileCabinet, 1099 Preparation
Education
University of Nebraska at Omaha 2008 — 2013
Bachelor of Business Administration (BBA), Accounting
Iowa Western Community College 2005 — 2008
Associate of Science (AS), University Transfer
Thomas Jefferson High School 2001 — 2005
Infinity CPA Group, LLC December 2013 - Present
West Corporation May 2011 - December 2013
West Asset Management May 2008 - May 2011
West Asset Management December 2006 - May 2008
Skills
Accounting, General Ledger, Account Reconciliation, Accounts Receivable, Invoicing, Financial Accounting, Microsoft Excel, Bookkeeping, Process Improvement, Analysis, Accounts Payable, Payroll Taxes, Outlook, Payments, Building Relationships, Call Centers, Tax Preparation, QuickBooks, Sarbanes-Oxley, Small Business Tax, Income Tax, ProSystem fx Tax, IRS Notice Resolution, W-2, Sales Tax, eFileCabinet, 1099 Preparation
Education
University of Nebraska at Omaha 2008 — 2013
Bachelor of Business Administration (BBA), Accounting
Iowa Western Community College 2005 — 2008
Associate of Science (AS), University Transfer
Thomas Jefferson High School 2001 — 2005
Clayton Hill Clayton Hill's West Corporation Experience January 2013 - Present
Job Benefits Analyst at West Corporation
Industry Hospital & Health Care
Experience
West Corporation January 2013 - Present
ACCENT Marketing 2012 - 2012
Extra Space Storage October 2010 - November 2011
Hen House Market June 2008 - October 2010
Mid-Continent Public Library July 2006 - August 2009
Skills
Microsoft Office, PowerPoint, Customer Service, Office Management, Microsoft Word, Microsoft Excel, Data Entry, Research, Outlook, Time Management, Event Planning, Leadership, Social Media, Telephone Skills
Education
Iowa Western Community College 2012 — 2014
Associate of Arts (A.A.), Legal Assistant/Paralegal
Central Missouri State University 2004 — 2008
Bachelor of Science (B.S.), History
West Corporation January 2013 - Present
ACCENT Marketing 2012 - 2012
Extra Space Storage October 2010 - November 2011
Hen House Market June 2008 - October 2010
Mid-Continent Public Library July 2006 - August 2009
Skills
Microsoft Office, PowerPoint, Customer Service, Office Management, Microsoft Word, Microsoft Excel, Data Entry, Research, Outlook, Time Management, Event Planning, Leadership, Social Media, Telephone Skills
Education
Iowa Western Community College 2012 — 2014
Associate of Arts (A.A.), Legal Assistant/Paralegal
Central Missouri State University 2004 — 2008
Bachelor of Science (B.S.), History
Neal Thompson Neal Thompson's West Corporation Experience September 2013 - Present
Job Senior Systems Analyst at West Corporation
Industry Telecommunications
Experience
West Corporation September 2013 - Present
BearFace Media LLC July 2011 - September 2013
Inergy Propane LLC May 2009 - January 2012
Skills
Troubleshooting, Windows Server, Active Directory, Networking, Network Administration, Servers, Telecommunications, System Administration, Technical Support, Linux System..., Process Automation, Shell Scripting, Microsoft SQL Server, Powershell, SQL
Education
James H Faulkner State Community College 2007 — 2009
West Corporation September 2013 - Present
BearFace Media LLC July 2011 - September 2013
Inergy Propane LLC May 2009 - January 2012
Skills
Troubleshooting, Windows Server, Active Directory, Networking, Network Administration, Servers, Telecommunications, System Administration, Technical Support, Linux System..., Process Automation, Shell Scripting, Microsoft SQL Server, Powershell, SQL
Education
James H Faulkner State Community College 2007 — 2009
Joyce Goree Joyce Goree's West Corporation Experience August 2011 - March 2014
Job Owner
Industry Executive Office
Experience
Self-employed July 2012 - Present
West Corporation August 2011 - March 2014
Center Sphere, LLC 2014 - 2014
Skills
Small Business, Entrepreneurship, Tax Preparation, Bookkeeping, Secretarial Skills, Paralegals, Receptionist Duties, Accurate Data Entry, 10 Key, Typing, Transcription, Medical Transcription, Customer Service, Customer Support, Customer Oriented, Telephone Skills, Online Research, Management, Databases, Office Administration, Office 2010, Office Equipment..., Office Equipment, Spreadsheets, Front Office Support, Payroll, Tax, Management Consulting, Start-ups, Time Management, Fax, Virtual Assistance, Filing, Scanners, Invoicing
Education
Kaplan University-Davenport Campus 2014 — 2015
Bachelor's degree, Paralegal
Midland Lutheran College 2001 — 2002
Various Classes
Oklahoma State University-Okmulgee 1995 — 1998
Associate in Applied Science, Electronic Engineering Technology (Computer Emphasis)
Self-employed July 2012 - Present
West Corporation August 2011 - March 2014
Center Sphere, LLC 2014 - 2014
Skills
Small Business, Entrepreneurship, Tax Preparation, Bookkeeping, Secretarial Skills, Paralegals, Receptionist Duties, Accurate Data Entry, 10 Key, Typing, Transcription, Medical Transcription, Customer Service, Customer Support, Customer Oriented, Telephone Skills, Online Research, Management, Databases, Office Administration, Office 2010, Office Equipment..., Office Equipment, Spreadsheets, Front Office Support, Payroll, Tax, Management Consulting, Start-ups, Time Management, Fax, Virtual Assistance, Filing, Scanners, Invoicing
Education
Kaplan University-Davenport Campus 2014 — 2015
Bachelor's degree, Paralegal
Midland Lutheran College 2001 — 2002
Various Classes
Oklahoma State University-Okmulgee 1995 — 1998
Associate in Applied Science, Electronic Engineering Technology (Computer Emphasis)
Jennifer Scoggins Jennifer Scoggins's West Corporation Experience May 2006 - September 2006
Job Student at ITT Technical InstituteYoungstown
Industry Law Enforcement
Experience
West Corporation May 2006 - September 2006
Taco Bell May 2004 - March 2006
Skills
Report Writing, Criminal Investigations, Criminal Justice
Education
ITT Technical Institute-Youngstown 2012 — 2014
Associate of Arts and Sciences (AAS), Criminology and Forensic Technology
West Corporation May 2006 - September 2006
Taco Bell May 2004 - March 2006
Skills
Report Writing, Criminal Investigations, Criminal Justice
Education
ITT Technical Institute-Youngstown 2012 — 2014
Associate of Arts and Sciences (AAS), Criminology and Forensic Technology
JoLeen Rasmussen JoLeen Rasmussen's West Corporation Experience June 2008 - July 2014
Job Voice Service Manager at AT&T
Industry Telecommunications
Experience
Bellevue University October 2011 - Present
West Corporation June 2008 - July 2014
Mutual of Omaha January 2007 - July 2008
Qwest August 2005 - January 2007
Skills
Adobe Acrobat, OS X, Customer Service, Adobe Creative Suite, Photoshop, Illustrator, InDesign, Microsoft Word, PowerPoint, Outlook, Dreamweaver, Mac, Microsoft Excel, Apple, Graphic Design Marketing, Organic Illustrations, Type Design, Single Page Design, Fund of Print Design, Publication Design, Design Basics, Flash, Fireworks, Production Art, Editing, SharePoint, Marketing, Windows XP, CMS, Email Marketing, Desktop Publishing, Newsletters, Invoicing, Creative Writing, Website Development, Printers, Lotus Notes, Teamwork, Software Documentation, Microsoft Publisher, Marketing Communications, Online Marketing, Microsoft Office 2007, Software Installation, Blogging, Time Management, Customer Satisfaction, Troubleshooting, Computer Hardware, Networking
Education
Bellevue University 2010 — 2014
Bachelors, Graphic Design, 3.25
Kaplan University 2008 — 2010
Associate's degree, Criminal Justice and Corrections, 3.45
Kaplan University 2006 — 2008
Associate, Business Administration and Management, General
Vatterott College-Spring Valley 2005 — 2007
Veterinary Technician, Educational/Instructional Technology
Bellevue University October 2011 - Present
West Corporation June 2008 - July 2014
Mutual of Omaha January 2007 - July 2008
Qwest August 2005 - January 2007
Skills
Adobe Acrobat, OS X, Customer Service, Adobe Creative Suite, Photoshop, Illustrator, InDesign, Microsoft Word, PowerPoint, Outlook, Dreamweaver, Mac, Microsoft Excel, Apple, Graphic Design Marketing, Organic Illustrations, Type Design, Single Page Design, Fund of Print Design, Publication Design, Design Basics, Flash, Fireworks, Production Art, Editing, SharePoint, Marketing, Windows XP, CMS, Email Marketing, Desktop Publishing, Newsletters, Invoicing, Creative Writing, Website Development, Printers, Lotus Notes, Teamwork, Software Documentation, Microsoft Publisher, Marketing Communications, Online Marketing, Microsoft Office 2007, Software Installation, Blogging, Time Management, Customer Satisfaction, Troubleshooting, Computer Hardware, Networking
Education
Bellevue University 2010 — 2014
Bachelors, Graphic Design, 3.25
Kaplan University 2008 — 2010
Associate's degree, Criminal Justice and Corrections, 3.45
Kaplan University 2006 — 2008
Associate, Business Administration and Management, General
Vatterott College-Spring Valley 2005 — 2007
Veterinary Technician, Educational/Instructional Technology
Aaron Ashby Aaron Ashby's West Corporation Experience October 2002 - May 2008
Job Lead Routing Analyst at PayPal
Industry Internet
Experience
PayPal May 2008 - Present
West Corporation October 2002 - May 2008
Skills
Genesys, Avaya Site..., Avaya, Genesys Framework, SQL, Microsoft SQL Server, SQL Server Management..., Crystal Reports, Data Analysis, Forecasting, Organizing Meetings, Meeting Planning, Building Relationships, Call Routing, Email Strategy, Intelligent Call Routing, Microsoft Office, Project Management, Process Improvement
Education
Kaplan University-Davenport Campus 2000 — 2002
Associate's degree, Network and System Administration/Administrator
Kaplan University-Davenport Campus 2000 — 2002
Associate's degree, Website Design
PayPal May 2008 - Present
West Corporation October 2002 - May 2008
Skills
Genesys, Avaya Site..., Avaya, Genesys Framework, SQL, Microsoft SQL Server, SQL Server Management..., Crystal Reports, Data Analysis, Forecasting, Organizing Meetings, Meeting Planning, Building Relationships, Call Routing, Email Strategy, Intelligent Call Routing, Microsoft Office, Project Management, Process Improvement
Education
Kaplan University-Davenport Campus 2000 — 2002
Associate's degree, Network and System Administration/Administrator
Kaplan University-Davenport Campus 2000 — 2002
Associate's degree, Website Design
Thomas Totcky Thomas Totcky's West Corporation Experience August 2008 - May 2009
Job Associate Producer
Industry Computer Games
Experience
SAIC March 2014 - Present
Alchemic Dream September 2009 - March 2014
West Corporation August 2008 - May 2009
Dunlap Contacting September 2007 - June 2008
US Army September 2006 - May 2007
Skills
MMORPG, Social Games, Video Games, Online Gaming, Customer Service..., Community Management, Casual Games, Mobile Games, Game Master, Customer Service..., MMO, Community Sites, Computer Games, MMO Event Management, Game Design, Team Management, RMT Tracking/Prevention, Monetization, Quality Assurance, Game Development, Gaming, Gameplay, Gaming Industry, Localization, Unreal Engine 3, JIRA, Social Marketing, Social Media Marketing, Bug Tracking
Education
John C Calhoun State Community College
Philosophy
Virginia College Huntsville
Network Engineering
SAIC March 2014 - Present
Alchemic Dream September 2009 - March 2014
West Corporation August 2008 - May 2009
Dunlap Contacting September 2007 - June 2008
US Army September 2006 - May 2007
Skills
MMORPG, Social Games, Video Games, Online Gaming, Customer Service..., Community Management, Casual Games, Mobile Games, Game Master, Customer Service..., MMO, Community Sites, Computer Games, MMO Event Management, Game Design, Team Management, RMT Tracking/Prevention, Monetization, Quality Assurance, Game Development, Gaming, Gameplay, Gaming Industry, Localization, Unreal Engine 3, JIRA, Social Marketing, Social Media Marketing, Bug Tracking
Education
John C Calhoun State Community College
Philosophy
Virginia College Huntsville
Network Engineering
Gregory Melvin Gregory Melvin's West Corporation Experience February 2010 - October 2010
Job Analyst at Able Forces, Inc.
Industry Business Supplies and Equipment
Experience
Able Forces, Inc. March 2015 - Present
EMCO Technologies October 2014 - March 2015
Staples 2012 - 2014
DIRECTV October 2010 - February 2012
West Corporation February 2010 - October 2010
Skills
Microsoft Office, Network Security, Customer Service, Call Centers, Retail, Information Technology, Computer Science, Computer Security, Sales, System Administration, Customer Satisfaction, Networking, Microsoft Excel, Team Building, Technical Support, Troubleshooting
Education
John C Calhoun State Community College 2012 — 2014
Associate's Degree, Computer Science
Jacksonville State University 2005 — 2007
Bob Jones High School 2002 — 2005
Able Forces, Inc. March 2015 - Present
EMCO Technologies October 2014 - March 2015
Staples 2012 - 2014
DIRECTV October 2010 - February 2012
West Corporation February 2010 - October 2010
Skills
Microsoft Office, Network Security, Customer Service, Call Centers, Retail, Information Technology, Computer Science, Computer Security, Sales, System Administration, Customer Satisfaction, Networking, Microsoft Excel, Team Building, Technical Support, Troubleshooting
Education
John C Calhoun State Community College 2012 — 2014
Associate's Degree, Computer Science
Jacksonville State University 2005 — 2007
Bob Jones High School 2002 — 2005
Arthur Gray II's West Corporation Experience July 2004 - June 2005
Job MFG Material Flow Coordinator at GE Intelligent Platforms
Industry Industrial Automation
Experience
GE Intelligent Platforms January 2013 - Present
GE Intelligent Platforms December 2007 - January 2013
Benchmark Electronics, Inc. June 2005 - December 2007
West Corporation July 2004 - June 2005
pogo/presidio Distribution October 2000 - January 2003
Convergys October 2000 - January 2003
Cross Country Group May 1998 - July 2000
Frito Lay January 1995 - April 1998
Skills
Customer Service, Customer Satisfaction, Customer Support, Supervisory Skills, Management, Microsoft Office, Reporting & Analysis, Health and Safety, Organizational..., Organizational..., Technical Support, Troubleshooting, Testing, Windows XP, Call Centers, Windows, Software Installation, Software Documentation, Computer Hardware, Hardware, Test Automation, Process Improvement, Test Equipment, Electronics, Operating Systems, Windows 7
Education
J F Drake State Technical College 2007 — 2008
Computer Science
GE Intelligent Platforms January 2013 - Present
GE Intelligent Platforms December 2007 - January 2013
Benchmark Electronics, Inc. June 2005 - December 2007
West Corporation July 2004 - June 2005
pogo/presidio Distribution October 2000 - January 2003
Convergys October 2000 - January 2003
Cross Country Group May 1998 - July 2000
Frito Lay January 1995 - April 1998
Skills
Customer Service, Customer Satisfaction, Customer Support, Supervisory Skills, Management, Microsoft Office, Reporting & Analysis, Health and Safety, Organizational..., Organizational..., Technical Support, Troubleshooting, Testing, Windows XP, Call Centers, Windows, Software Installation, Software Documentation, Computer Hardware, Hardware, Test Automation, Process Improvement, Test Equipment, Electronics, Operating Systems, Windows 7
Education
J F Drake State Technical College 2007 — 2008
Computer Science
Jennifer M'thini's West Corporation Experience October 2008 - March 2013
Job Study Manager
Industry Research
Experience
Quorum Review IRB March 2014 - Present
GA Dept of Human Services October 2013 - March 2014
West Corporation October 2008 - March 2013
Verizon Wireless June 2010 - June 2011
iXP Georgia, LLC June 2009 - March 2010
Kudzu Interactive August 2008 - December 2008
ADP January 2007 - June 2007
Excell Data June 2006 - December 2006
AAA Washington/Inland August 2004 - July 2006
T-Mobile October 2000 - September 2003
Skills
Troubleshooting, CRM, Organization &..., Leadership, Customer Support, Staff Development, Call Center, Project Management, Team Leadership, Process Improvement, Vendor Management, Business Analysis, Customer Service, Team Building, Sales, Policy, Telecommunications, Customer Experience, Business Process, Coaching, Analysis, Management, Training, Call Centers, Program Management, Strategic Planning, Customer Satisfaction, Microsoft Office, Performance Management, Strategy, Account Management
Education
Jacksonville State University 2010 — 2011
M.S.
Southern Adventist University 1982 — 1985
BS
Quorum Review IRB March 2014 - Present
GA Dept of Human Services October 2013 - March 2014
West Corporation October 2008 - March 2013
Verizon Wireless June 2010 - June 2011
iXP Georgia, LLC June 2009 - March 2010
Kudzu Interactive August 2008 - December 2008
ADP January 2007 - June 2007
Excell Data June 2006 - December 2006
AAA Washington/Inland August 2004 - July 2006
T-Mobile October 2000 - September 2003
Skills
Troubleshooting, CRM, Organization &..., Leadership, Customer Support, Staff Development, Call Center, Project Management, Team Leadership, Process Improvement, Vendor Management, Business Analysis, Customer Service, Team Building, Sales, Policy, Telecommunications, Customer Experience, Business Process, Coaching, Analysis, Management, Training, Call Centers, Program Management, Strategic Planning, Customer Satisfaction, Microsoft Office, Performance Management, Strategy, Account Management
Education
Jacksonville State University 2010 — 2011
M.S.
Southern Adventist University 1982 — 1985
BS
Melissa Gierchak Melissa Gierchak's West Corporation Experience June 2009 - February 2012
Job Professional Customer Service Expert
Industry Insurance
Experience
Anthem, Inc. February 2014 - Present
WellPoint April 2012 - Present
Industrial Security Service February 2012 - March 2012
West Corporation June 2009 - February 2012
Flying J Travel Plaza September 2008 - April 2009
Express Cash Advance November 2007 - May 2008
Quality Inn of Hermitage May 2007 - November 2007
First American Cash Advance October 2005 - September 2006
Quality Inn of Hermitage February 2005 - October 2005
Skills
Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Cash Handling Experience, Loss Prevention, 10 Key, Invoicing, Management, Customer Service, Telephone Skills, Call Centers, Customer Satisfaction, Troubleshooting
Education
ITT Technical Institute-Youngstown 2008 — 2012
Associate of Applied Science, Criminal Justice and Corrections
Sharon High School
GED
Anthem, Inc. February 2014 - Present
WellPoint April 2012 - Present
Industrial Security Service February 2012 - March 2012
West Corporation June 2009 - February 2012
Flying J Travel Plaza September 2008 - April 2009
Express Cash Advance November 2007 - May 2008
Quality Inn of Hermitage May 2007 - November 2007
First American Cash Advance October 2005 - September 2006
Quality Inn of Hermitage February 2005 - October 2005
Skills
Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Cash Handling Experience, Loss Prevention, 10 Key, Invoicing, Management, Customer Service, Telephone Skills, Call Centers, Customer Satisfaction, Troubleshooting
Education
ITT Technical Institute-Youngstown 2008 — 2012
Associate of Applied Science, Criminal Justice and Corrections
Sharon High School
GED
Gary Heberling Gary Heberling's West Corporation Experience March 2008 - August 2008
Job Night Crew Lead at Safeway
Industry Food & Beverages
Experience
Safeway September 2008 - Present
West Corporation March 2008 - August 2008
Kim Hotstart June 2007 - January 2008
Education
ITT Technical Institute-Spokane Valley 2003 — 2005
Associate's degree, Multimedia
Mead High School 2003 — 2003
High School Diploma
Safeway September 2008 - Present
West Corporation March 2008 - August 2008
Kim Hotstart June 2007 - January 2008
Education
ITT Technical Institute-Spokane Valley 2003 — 2005
Associate's degree, Multimedia
Mead High School 2003 — 2003
High School Diploma
Ronald Constance Ronald Constance's West Corporation Experience 2010 - 2011
Job at
Industry Telecommunications
Experience
Thrift Store Tripod July 2013 - Present
Impact Resource Group July 2012 - Present
West Corporation 2010 - 2011
Walgreens September 2000 - January 2008
Skills
Adobe Creative Suite, Customer Service, Goal Oriented, Sculpture, painting, Video Editing, Assembler, Creative Writing, Idea Generation, Team Building, Leadership, Teacher Training, Pharmacy Technicians, film development, Work Ethic, Photo Restoration, Video Production
Education
Pensacola State College 2010 — 2011
James H Faulkner State Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Graphic Design
Thrift Store Tripod July 2013 - Present
Impact Resource Group July 2012 - Present
West Corporation 2010 - 2011
Walgreens September 2000 - January 2008
Skills
Adobe Creative Suite, Customer Service, Goal Oriented, Sculpture, painting, Video Editing, Assembler, Creative Writing, Idea Generation, Team Building, Leadership, Teacher Training, Pharmacy Technicians, film development, Work Ethic, Photo Restoration, Video Production
Education
Pensacola State College 2010 — 2011
James H Faulkner State Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Graphic Design
Rodolphe Legros Rodolphe Legros's West Corporation Experience Quality ControlCosmos CommunicationsEvent DirectorCorporate Events UnlimitedFebruary 2000 - Present
Job Event Director at Corporate Events Unlimited
Industry Computer Networking
Experience
West Corporation Quality ControlCosmos CommunicationsEvent DirectorCorporate Events UnlimitedFebruary 2000 - Present
Cosmos Communications February 2000 - December 2000
Education
ITT Technical Institute-Atlanta 2015 — 2016
IT NETWORKING, IT NETWORKING
West Corporation Quality ControlCosmos CommunicationsEvent DirectorCorporate Events UnlimitedFebruary 2000 - Present
Cosmos Communications February 2000 - December 2000
Education
ITT Technical Institute-Atlanta 2015 — 2016
IT NETWORKING, IT NETWORKING
Kendra Horton's West Corporation Experience September 2013 - Present
Job Customer Service Representative at West Corporation
Industry Telecommunications
Experience
West Corporation September 2013 - Present
Bonefish Grill July 2010 - October 2013
Skills
Report Writing, Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Customer Support, Customer Relations, Working With Children
Education
John C Calhoun State Community College
Business/Commerce, General
West Corporation September 2013 - Present
Bonefish Grill July 2010 - October 2013
Skills
Report Writing, Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Customer Support, Customer Relations, Working With Children
Education
John C Calhoun State Community College
Business/Commerce, General
Breanna Brosmore's West Corporation Experience May 2014 - October 2014
Job Security Officer at West Corporation
Industry Law Enforcement
Experience
West Corporation May 2014 - October 2014
Diamond Parking Service April 2013 - July 2014
Burlington Stores, Inc. September 2013 - January 2014
CVELC March 2010 - June 2010
CVELC September 2009 - December 2009
Skills
Microsoft Word, Physical Security, Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Research, Windows, Public Speaking, Criminal Law, Criminology, Criminalistics, Report Writing Skills, Telephone Skills
Education
ITT Technical Institute-Spokane Valley 2011 — 2013
Associate of Arts and Sciences (AAS), Criminal Justice, 3.54 GPA
West Corporation May 2014 - October 2014
Diamond Parking Service April 2013 - July 2014
Burlington Stores, Inc. September 2013 - January 2014
CVELC March 2010 - June 2010
CVELC September 2009 - December 2009
Skills
Microsoft Word, Physical Security, Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Research, Windows, Public Speaking, Criminal Law, Criminology, Criminalistics, Report Writing Skills, Telephone Skills
Education
ITT Technical Institute-Spokane Valley 2011 — 2013
Associate of Arts and Sciences (AAS), Criminal Justice, 3.54 GPA
Corey Whittaker Corey Whittaker's West Corporation Experience November 2009 - July 2010
Job Student at Ivy Tech Community College
Industry Program Development
Experience
Custodial Family Support Services November 2013 - Present
YMCA of Michiana, Inc. November 2011 - September 2012
West Corporation November 2009 - July 2010
Skills
Microsoft Excel, PowerPoint, Java, Windows, Event Planning, AutoCAD, Time Management, Team Leadership, Leadership, SQL, Programming
Education
Ivy Tech Community College 2013 — 2015
Penn High School 1994 — 1998
Diploma
Custodial Family Support Services November 2013 - Present
YMCA of Michiana, Inc. November 2011 - September 2012
West Corporation November 2009 - July 2010
Skills
Microsoft Excel, PowerPoint, Java, Windows, Event Planning, AutoCAD, Time Management, Team Leadership, Leadership, SQL, Programming
Education
Ivy Tech Community College 2013 — 2015
Penn High School 1994 — 1998
Diploma
Clifford Adams Clifford Adams's West Corporation Experience 2010 - 2011
Job Retail Sales Representative at Cellular Sales
Industry Wireless
Experience
Cellular Sales April 2013 - Present
West Corporation 2010 - 2011
MedCo Services Healthcare Revenue Cycle Solutions February 2008 - August 2009
Skills
Video Games, Customer Service, Customer Escalation..., Marketing, Sales, Call Centers, Customer Retention, Customer Experience, Customer Satisfaction, Team Leadership, Leadership, Management, Mobile Devices
Education
Jacksonville State University 2003 — 2007
Bachelor of Science (BS), Marketing
Cellular Sales April 2013 - Present
West Corporation 2010 - 2011
MedCo Services Healthcare Revenue Cycle Solutions February 2008 - August 2009
Skills
Video Games, Customer Service, Customer Escalation..., Marketing, Sales, Call Centers, Customer Retention, Customer Experience, Customer Satisfaction, Team Leadership, Leadership, Management, Mobile Devices
Education
Jacksonville State University 2003 — 2007
Bachelor of Science (BS), Marketing
Candace Hills Candace Hills's West Corporation Experience May 2005 - October 2005
Job Just Graduated and looking for a marketing or sales position in Huntsville, AL
Industry Marketing and Advertising
Experience
Self-Employed January 2007 - Present
University of Alabama in Huntsville October 2014 - November 2014
Zellus May 2014 - July 2014
West Corporation May 2005 - October 2005
Skills
Online Marketing, Marketing Strategy, Product Marketing, Commercial Product..., Business Writing, Customer Service, Marketing Management, Market Research, Marketing Communications, Business Planning, Business Strategy, Teamwork, Team Leadership, Team Management, Sales, Services Marketing, Operations Management, Dimensions of..., Entrepreneurship, Social Media Marketing, Business Communications, Shipping, Packaging, Sales Promotion, Advertising, Leadership, Management, Marketing, Microsoft Office, Social Media, Team Building
Education
University of Alabama in Huntsville 2012 — 2015
Bachelor of Science Business Administration (B.S.B.A), Marketing Management, 3.75
John C Calhoun State Community College 2009 — 2012
Associate of Science (A.S.), Business Administration and Management, General, 3.97
Self-Employed January 2007 - Present
University of Alabama in Huntsville October 2014 - November 2014
Zellus May 2014 - July 2014
West Corporation May 2005 - October 2005
Skills
Online Marketing, Marketing Strategy, Product Marketing, Commercial Product..., Business Writing, Customer Service, Marketing Management, Market Research, Marketing Communications, Business Planning, Business Strategy, Teamwork, Team Leadership, Team Management, Sales, Services Marketing, Operations Management, Dimensions of..., Entrepreneurship, Social Media Marketing, Business Communications, Shipping, Packaging, Sales Promotion, Advertising, Leadership, Management, Marketing, Microsoft Office, Social Media, Team Building
Education
University of Alabama in Huntsville 2012 — 2015
Bachelor of Science Business Administration (B.S.B.A), Marketing Management, 3.75
John C Calhoun State Community College 2009 — 2012
Associate of Science (A.S.), Business Administration and Management, General, 3.97
William (Bill) Petriw William (Bill) Petriw's West Corporation Experience March 2014 - Present
Job Customer Service Representative at West Corporation
Industry Consumer Goods
Experience
West Corporation March 2014 - Present
KBP Foods April 2008 - December 2013
Skills
Customer Service, Customer Satisfaction, Customer Retention, Management, Microsoft Office, Training, Hiring Employees, Crew Scheduling, Profit/Loss..., System Administration, Call Center Development, Team Management, Access, Process Improvement, Networking, Coaching, Employee Relations, Leadership, Time Management, Sales
Education
ITT Technical Institute-Omaha 2014 — 2015
Associate's Degree, Network and System Administration/Administrator
Kaplan University 2010 — 2011
Associate, Business Administration
West Corporation March 2014 - Present
KBP Foods April 2008 - December 2013
Skills
Customer Service, Customer Satisfaction, Customer Retention, Management, Microsoft Office, Training, Hiring Employees, Crew Scheduling, Profit/Loss..., System Administration, Call Center Development, Team Management, Access, Process Improvement, Networking, Coaching, Employee Relations, Leadership, Time Management, Sales
Education
ITT Technical Institute-Omaha 2014 — 2015
Associate's Degree, Network and System Administration/Administrator
Kaplan University 2010 — 2011
Associate, Business Administration
Mitch Vogel Mitch Vogel's West Corporation Experience August 2012 - July 2015
Job Analytical, Motivated, Massage Therapist, Information Technology Savvy, Microsoft Office, Sales
Industry Telecommunications
Experience
FedEx Office August 2015 - Present
Oasis Massage and Spa March 2015 - August 2015
West Corporation August 2012 - July 2015
Capital Business Systems, Inc April 2010 - June 2012
FedEx Office October 2008 - April 2012
Skills
resourceful experience, leadership, analytical, office equipment repairs, troubleshooting, Sales, Microsoft Office, Training
Education
Omaha School of Massage and Healthcare of Herzing University 2013 — 2014
Diploma in Massage, Massage Therapy/Therapeutic Massage
Kansas State University 2002 — 2007
Bachelor's Technology Management, Information Technology
Kansas State University 2002 — 2007
Associates Computer Science, Information Technology
Kansas State University 2002 — 2005
Associate of Science (AS), Business/Commerce, General
FedEx Office August 2015 - Present
Oasis Massage and Spa March 2015 - August 2015
West Corporation August 2012 - July 2015
Capital Business Systems, Inc April 2010 - June 2012
FedEx Office October 2008 - April 2012
Skills
resourceful experience, leadership, analytical, office equipment repairs, troubleshooting, Sales, Microsoft Office, Training
Education
Omaha School of Massage and Healthcare of Herzing University 2013 — 2014
Diploma in Massage, Massage Therapy/Therapeutic Massage
Kansas State University 2002 — 2007
Bachelor's Technology Management, Information Technology
Kansas State University 2002 — 2007
Associates Computer Science, Information Technology
Kansas State University 2002 — 2005
Associate of Science (AS), Business/Commerce, General
Jeff Kosse, PhD Jeff Kosse, PhD's West Corporation Experience 1990 - 1993
Job Associate Professor at Iowa Western Community College
Industry Higher Education
Experience
Iowa Western Community College August 1997 - Present
University of Nebraska at Omaha June 2011 - Present
Kaplan University January 2007 - January 2012
Omni Hotels Reservation Center January 1998 - January 2008
University of Nebraska-Lincoln August 2003 - May 2004
Clarkson College August 1997 - December 1997
Northwest Missouri State University January 1995 - December 1995
West Corporation 1990 - 1993
Skills
Higher Education, Teaching, Microsoft Office, Adult Education, Student Development, Curriculum Development, eCollege, Curriculum Design, Distance Learning, Instructional Design, E-Learning, Blackboard, Moodle, Angel LMS, Academic Advising, Creative Writing, Training, Educational Technology
Education
University of Nebraska-Lincoln 2003 — 2012
PhD, English
Northwest Missouri State University 1993 — 1995
MA, English
University of Nebraska at Omaha 1990 — 1993
BA, English
Mount Michael 1985 — 1989
Kansas State University
Iowa Western Community College August 1997 - Present
University of Nebraska at Omaha June 2011 - Present
Kaplan University January 2007 - January 2012
Omni Hotels Reservation Center January 1998 - January 2008
University of Nebraska-Lincoln August 2003 - May 2004
Clarkson College August 1997 - December 1997
Northwest Missouri State University January 1995 - December 1995
West Corporation 1990 - 1993
Skills
Higher Education, Teaching, Microsoft Office, Adult Education, Student Development, Curriculum Development, eCollege, Curriculum Design, Distance Learning, Instructional Design, E-Learning, Blackboard, Moodle, Angel LMS, Academic Advising, Creative Writing, Training, Educational Technology
Education
University of Nebraska-Lincoln 2003 — 2012
PhD, English
Northwest Missouri State University 1993 — 1995
MA, English
University of Nebraska at Omaha 1990 — 1993
BA, English
Mount Michael 1985 — 1989
Kansas State University
Susan Driggers Susan Driggers's West Corporation Experience 2008 - 2009
Job Account Executive at Combined Insurance
Industry Insurance
Experience
Combined Insurance United States February 2015 - Present
Liberty National Life Insurance Company December 2012 - Present
Liberty National Life Insurance Company December 2012 - Present
Liberty National Life Insurance Company December 2012 - September 2014
Carlton Gibson, Lawyer, P.C 2012 - November 2012
Shari Lee Smith and Associates 2012 - May 2012
West Corporation 2008 - 2009
Accretive Commerce 2006 - 2007
Daley Decorating 2005 - 2006
FIGA 2003 - 2005
Skills
Office Management, Records Management, Databases, Data Entry, Administrative..., Receptionist Duties, Customer Experience, Call Center, Cash Management, Calendaring, Clerical Skills, Customer Service, Customer Retention, Bookkeeping, Legal Writing, Written Communication, Health Insurance, Insurance, Microsoft Excel, PowerPoint, Lexis, Westlaw, Amicus, Best Case, Electronic Court Filing, Legal Research, Legal Assistance, Legal Documents, Invoice Processing, Payroll, Tax Preparation, PACER, Pleadings, File Management, Bankruptcy, Wordperfect, Paralegals, Trials, Document Drafting, Notary Public, Motions, Depositions, Call Centers, Legal Issues, Employee Benefits, Courts, Filing, Term Life Insurance, Training, Team Building
Education
Kaplan University 2010 — 2012
Bachelors, Paralegal Studies
Kaplan University-Davenport Campus 2009 — 2012
Bachelors Degree, Legal Assistant/Paralegal
Kaplan University 2009 — 2010
Associates of Applied Science, Paralegal Studies
Combined Insurance United States February 2015 - Present
Liberty National Life Insurance Company December 2012 - Present
Liberty National Life Insurance Company December 2012 - Present
Liberty National Life Insurance Company December 2012 - September 2014
Carlton Gibson, Lawyer, P.C 2012 - November 2012
Shari Lee Smith and Associates 2012 - May 2012
West Corporation 2008 - 2009
Accretive Commerce 2006 - 2007
Daley Decorating 2005 - 2006
FIGA 2003 - 2005
Skills
Office Management, Records Management, Databases, Data Entry, Administrative..., Receptionist Duties, Customer Experience, Call Center, Cash Management, Calendaring, Clerical Skills, Customer Service, Customer Retention, Bookkeeping, Legal Writing, Written Communication, Health Insurance, Insurance, Microsoft Excel, PowerPoint, Lexis, Westlaw, Amicus, Best Case, Electronic Court Filing, Legal Research, Legal Assistance, Legal Documents, Invoice Processing, Payroll, Tax Preparation, PACER, Pleadings, File Management, Bankruptcy, Wordperfect, Paralegals, Trials, Document Drafting, Notary Public, Motions, Depositions, Call Centers, Legal Issues, Employee Benefits, Courts, Filing, Term Life Insurance, Training, Team Building
Education
Kaplan University 2010 — 2012
Bachelors, Paralegal Studies
Kaplan University-Davenport Campus 2009 — 2012
Bachelors Degree, Legal Assistant/Paralegal
Kaplan University 2009 — 2010
Associates of Applied Science, Paralegal Studies
JEFF DANNER JEFF DANNER's West Corporation Experience March 1997 - January 2012
Job
Industry Information Services
Experience
WEST CORPORATION March 1997 - January 2012
CARROLL AREA TEMPORARY SERVICES March 1996 - March 1997
Skills
C++, Programming, Windows, Leadership, Perl, Linux, MySQL, PHP, Unix, Databases, XML, Windows Server
Education
METRO COMMUNITY COLLEGE-OMAHA 2010 — 2012
C++ PROGRAMMING, 3.0
Iowa State University 1990 — 1994
Bachelor of Science (BS), Computer Science
WEST CORPORATION March 1997 - January 2012
CARROLL AREA TEMPORARY SERVICES March 1996 - March 1997
Skills
C++, Programming, Windows, Leadership, Perl, Linux, MySQL, PHP, Unix, Databases, XML, Windows Server
Education
METRO COMMUNITY COLLEGE-OMAHA 2010 — 2012
C++ PROGRAMMING, 3.0
Iowa State University 1990 — 1994
Bachelor of Science (BS), Computer Science
Florian Schubert Florian Schubert's West Corporation Experience January 1998 - June 2001
Job Retail Sales Consultant at AT&T Mobility
Industry Telecommunications
Experience
AT&T June 2005 - Present
Allied Wireless Communications Corp. DBA Alltel June 2009 - September 2013
Alltel Wireless June 2005 - June 2009
GNC January 2001 - June 2005
Fort Stewart Gift Shop January 1996 - January 2003
West Corporation January 1998 - June 2001
Keep A Lid On It January 1996 - January 1997
Skills
Customer Retention, Wireless, Customer Experience, Call Centers, Cellular Communications, Telecommunications, Sales, Retail Sales, Merchandising, Customer Service, Team Leadership, Team Building, Leadership, Retail, 4G, Mobile Devices, Management, Sales Process, Quotas, Inventory Management, Wireless Broadband, Solution Selling, Coaching, Time Management, Microsoft Office, POS, Oracle Retail, Paperwork, Retail Displays, Call Center, Outbound Marketing, Marketing, Sales Management, Resilience, Adaptability, Team-oriented, Multi Tasking, Team Management, Innovativeness, Team Organisation, EVDO, CDMA, Outlook, Wireless Networking, Mobile Technology, LTE, Account Management, Customer Satisfaction, Sales Operations, Direct Sales
Education
Jack Welch Management Institute 2014 — 2016
MBA Executive Leadership Management, Executive Leadership
Ashford University, Forbes School of Business 2012 — 2014
Bachelor of Arts (BA), International Business, Cum Laude Honors
University of Phoenix 2007 — 2009
Associates, Business Management, 3.38 GPA
Bradwell Institute 1995 — 2000
High School Dipolma, Business/Managerial Economics
AT&T June 2005 - Present
Allied Wireless Communications Corp. DBA Alltel June 2009 - September 2013
Alltel Wireless June 2005 - June 2009
GNC January 2001 - June 2005
Fort Stewart Gift Shop January 1996 - January 2003
West Corporation January 1998 - June 2001
Keep A Lid On It January 1996 - January 1997
Skills
Customer Retention, Wireless, Customer Experience, Call Centers, Cellular Communications, Telecommunications, Sales, Retail Sales, Merchandising, Customer Service, Team Leadership, Team Building, Leadership, Retail, 4G, Mobile Devices, Management, Sales Process, Quotas, Inventory Management, Wireless Broadband, Solution Selling, Coaching, Time Management, Microsoft Office, POS, Oracle Retail, Paperwork, Retail Displays, Call Center, Outbound Marketing, Marketing, Sales Management, Resilience, Adaptability, Team-oriented, Multi Tasking, Team Management, Innovativeness, Team Organisation, EVDO, CDMA, Outlook, Wireless Networking, Mobile Technology, LTE, Account Management, Customer Satisfaction, Sales Operations, Direct Sales
Education
Jack Welch Management Institute 2014 — 2016
MBA Executive Leadership Management, Executive Leadership
Ashford University, Forbes School of Business 2012 — 2014
Bachelor of Arts (BA), International Business, Cum Laude Honors
University of Phoenix 2007 — 2009
Associates, Business Management, 3.38 GPA
Bradwell Institute 1995 — 2000
High School Dipolma, Business/Managerial Economics
Nicole Pollard Nicole Pollard's West Corporation Experience April 2013 - June 2013
Job Experienced Administrative Assistant, Customer Service, Call Center Rep
Industry Logistics and Supply Chain
Experience
McDonald's Corporation April 2014 - December 2014
LG Electronics September 2013 - October 2013
West Corporation April 2013 - June 2013
LogiCore August 2011 - August 2012
Skills
Deltek, Office Management, Accounts Receivable, Clerical Skills, Administrative..., Receptionist Duties, Telephone Reception, Customer Service, Microsoft Office, ACT!, Microsoft Excel, Microsoft Word, Microsoft Publisher, Microsoft CRM, General Office Skills, General Office Work, Office Support, Word Processing, Calendar Planning, Appointment Scheduling, Meeting Scheduling, Databases, Spreadsheets, General Correspondence
Education
Hephzibah High School 2009 — 2011
High School
John C Calhoun State Community College
McDonald's Corporation April 2014 - December 2014
LG Electronics September 2013 - October 2013
West Corporation April 2013 - June 2013
LogiCore August 2011 - August 2012
Skills
Deltek, Office Management, Accounts Receivable, Clerical Skills, Administrative..., Receptionist Duties, Telephone Reception, Customer Service, Microsoft Office, ACT!, Microsoft Excel, Microsoft Word, Microsoft Publisher, Microsoft CRM, General Office Skills, General Office Work, Office Support, Word Processing, Calendar Planning, Appointment Scheduling, Meeting Scheduling, Databases, Spreadsheets, General Correspondence
Education
Hephzibah High School 2009 — 2011
High School
John C Calhoun State Community College
Jessy Allen Jessy Allen's West Corporation Experience November 2009 - July 2010
Job Desktop Support at Providence Health & Services
Industry Information Technology and Services
Experience
Triple E Technologies, LLC July 2015 - Present
INHS April 2014 - May 2014
Providence Health & Services April 2013 - November 2013
Qualfon/Center Partners July 2010 - April 2013
West Corporation November 2009 - July 2010
Qualfon/Center Partners February 2008 - February 2009
Skills
Technical Support, Networking, Troubleshooting, New Business Development, Start-ups, VoIP, Mobile Devices, IP, Customer Service, Customer Retention, TCP/IP, Ethernet, Wireless, Wireless Networking, Call Centers, Account Management, LTE, Customer Satisfaction, Wireless Devices
Education
ITT Technical Institute-Spokane Valley 2012 — 2014
Associate's degree, Network and System Administration/Administrator
Triple E Technologies, LLC July 2015 - Present
INHS April 2014 - May 2014
Providence Health & Services April 2013 - November 2013
Qualfon/Center Partners July 2010 - April 2013
West Corporation November 2009 - July 2010
Qualfon/Center Partners February 2008 - February 2009
Skills
Technical Support, Networking, Troubleshooting, New Business Development, Start-ups, VoIP, Mobile Devices, IP, Customer Service, Customer Retention, TCP/IP, Ethernet, Wireless, Wireless Networking, Call Centers, Account Management, LTE, Customer Satisfaction, Wireless Devices
Education
ITT Technical Institute-Spokane Valley 2012 — 2014
Associate's degree, Network and System Administration/Administrator
Scott Volkmer Scott Volkmer's West Corporation Experience December 2011 - March 2012
Job Frozen Department Manager at Walmart
Industry Retail
Experience
Walmart April 2014 - Present
Walmart August 2013 - April 2014
Hayneedle October 2012 - June 2013
West Corporation December 2011 - March 2012
Walmart January 2007 - October 2011
Election Systems & Software September 2010 - November 2010
Skills
Programming, Game Development, Game Design, Unreal Engine 3, Customer Service, Retail, Microsoft Office, Problem Solving, Quick Study, Network Systems, Information Technology, Windows OS
Education
ITT Technical Institute-Omaha 2006 — 2010
Bachelor of Applied Science, Digital Entertainment Game Design, 3.69
Walmart April 2014 - Present
Walmart August 2013 - April 2014
Hayneedle October 2012 - June 2013
West Corporation December 2011 - March 2012
Walmart January 2007 - October 2011
Election Systems & Software September 2010 - November 2010
Skills
Programming, Game Development, Game Design, Unreal Engine 3, Customer Service, Retail, Microsoft Office, Problem Solving, Quick Study, Network Systems, Information Technology, Windows OS
Education
ITT Technical Institute-Omaha 2006 — 2010
Bachelor of Applied Science, Digital Entertainment Game Design, 3.69
Kay Rehberg Kay Rehberg's West Corporation Experience January 2010 - November 2010
Job Scrum Master/Business Analyst at TEAM Software
Industry Computer Software
Experience
TEAM Software September 2015 - Present
Hayneedle, Inc. September 2013 - August 2015
Proxibid December 2010 - August 2013
West Corporation January 2010 - November 2010
ACI Worldwide 2007 - 2009
ACI Worldwide 2001 - 2007
ACI Worldwide 2000 - 2001
Skills
Product Management, Account Management, Sales, Team Building, SaaS, Strategic Partnerships, Contract Management, Project Management, Business Development, Start-ups, Business Strategy, Vendor Management, Strategy, Product Development, Salesforce.com, Product Marketing, Leadership, Management, Integration, Contract Negotiation, Strategic Planning
Education
Iowa State University 1986 — 1991
TEAM Software September 2015 - Present
Hayneedle, Inc. September 2013 - August 2015
Proxibid December 2010 - August 2013
West Corporation January 2010 - November 2010
ACI Worldwide 2007 - 2009
ACI Worldwide 2001 - 2007
ACI Worldwide 2000 - 2001
Skills
Product Management, Account Management, Sales, Team Building, SaaS, Strategic Partnerships, Contract Management, Project Management, Business Development, Start-ups, Business Strategy, Vendor Management, Strategy, Product Development, Salesforce.com, Product Marketing, Leadership, Management, Integration, Contract Negotiation, Strategic Planning
Education
Iowa State University 1986 — 1991
Bryan Melvin Bryan Melvin's West Corporation Experience October 2014 - Present
Job Director, Enterprise Converged Infrastructure at West Corporation
Industry Information Technology and Services
Experience
West Corporation October 2014 - Present
West Corporation December 2011 - October 2014
West Corporation March 1996 - December 2011
Prairie Systems May 1995 - March 1996
Skills
IT Management, Storage, Linux, ITIL, Unix, Unified Communications, Vendor Management, Mobile, VoIP, Virtualization, Problem Solving, SAN, Data Center, Integration, SharePoint, Telecommunications, Operating Systems, System Deployment, VMware, Enterprise Software, Troubleshooting, Management, Cloud Computing, Disaster Recovery, Storage Area Networks, Security, TCP/IP, Servers, Mobile Devices, Firewalls, Network Security
Education
Iowa State University 1988 — 1994
BS, Electrical Engineering
West Corporation October 2014 - Present
West Corporation December 2011 - October 2014
West Corporation March 1996 - December 2011
Prairie Systems May 1995 - March 1996
Skills
IT Management, Storage, Linux, ITIL, Unix, Unified Communications, Vendor Management, Mobile, VoIP, Virtualization, Problem Solving, SAN, Data Center, Integration, SharePoint, Telecommunications, Operating Systems, System Deployment, VMware, Enterprise Software, Troubleshooting, Management, Cloud Computing, Disaster Recovery, Storage Area Networks, Security, TCP/IP, Servers, Mobile Devices, Firewalls, Network Security
Education
Iowa State University 1988 — 1994
BS, Electrical Engineering
Nakiba Jones Nakiba Jones's West Corporation Experience January 2005 - January 2006
Job Executive Office Professional
Industry Executive Office
Experience
Chatlyn Services Inc. December 2007 - Present
West Corporation January 2005 - January 2006
Computer Career Center November 2000 - November 2001
Education
Keller Graduate School of Management 2008 — 2010
Chatlyn Services Inc. December 2007 - Present
West Corporation January 2005 - January 2006
Computer Career Center November 2000 - November 2001
Education
Keller Graduate School of Management 2008 — 2010
Susan Ahmed Susan Ahmed's West Corporation Experience June 2012 - November 2012
Job CRG at VXI Global Solutions, LLC
Industry Outsourcing/Offshoring
Experience
VXI Global Solutions, LLC May 2013 - Present
InfoCision Management Corporation January 2013 - May 2013
West Corporation June 2012 - November 2012
InfoCision Management Corporation May 2011 - June 2012
Skills
Microsoft Office, Windows, Mentoring, Quality Assurance, Supervision
Education
Keiser University-Ft Lauderdale
Associate's degree, Medical/Clinical Assistant
VXI Global Solutions, LLC May 2013 - Present
InfoCision Management Corporation January 2013 - May 2013
West Corporation June 2012 - November 2012
InfoCision Management Corporation May 2011 - June 2012
Skills
Microsoft Office, Windows, Mentoring, Quality Assurance, Supervision
Education
Keiser University-Ft Lauderdale
Associate's degree, Medical/Clinical Assistant
Larry Neely Jr Larry Neely Jr's West Corporation Experience December 2004 - March 2008
Job Computer and Security Professional
Industry Computer & Network Security
Experience
WITRON Group February 2015 - Present
McKesson Health Solutions November 2014 - January 2015
Girard Police Department May 2008 - August 2014
West Corporation December 2004 - March 2008
HM Home Medical Equipment February 2004 - July 2004
MCI (closed) July 2003 - October 2003
Intel Corporation June 2000 - November 2002
Skills
PC, Windows XP Pro, Firearms, Security
Education
University of Advancing Technology 2000 — 2002
Bachelor's Degree, Computer Software Engineering
ITT Technical Institute-Youngstown 1996 — 1998
Associate's Degree, Electronics Engineering Technology
WITRON Group February 2015 - Present
McKesson Health Solutions November 2014 - January 2015
Girard Police Department May 2008 - August 2014
West Corporation December 2004 - March 2008
HM Home Medical Equipment February 2004 - July 2004
MCI (closed) July 2003 - October 2003
Intel Corporation June 2000 - November 2002
Skills
PC, Windows XP Pro, Firearms, Security
Education
University of Advancing Technology 2000 — 2002
Bachelor's Degree, Computer Software Engineering
ITT Technical Institute-Youngstown 1996 — 1998
Associate's Degree, Electronics Engineering Technology
Nikki Carparelli-Patton Nikki Carparelli-Patton's West Corporation Experience May 2007 - May 2010
Job Admin Assistant
Industry Consumer Services
Experience
Bright Sky May 2014 - Present
Luna Financial Services, LLC. 2010 - 2013
West Corporation May 2007 - May 2010
Hickory Farms, Inc. October 2004 - January 2007
Skills
Work well with..., Microsoft Word, Excel,..., Ability to balance..., Cooperative and..., Basic clerical work, Phones (call center), Lotus Notes, Netscape Navigator, Type: 50wpm, 300 kpm, Citrix Metaframe, Nectorphone, Skype, Communication, Scanning, Linux, Filing, Retail Management
Education
Kaplan University 2014 — 2015
Associate's degree, Business Administration and Management, General
Bright Sky May 2014 - Present
Luna Financial Services, LLC. 2010 - 2013
West Corporation May 2007 - May 2010
Hickory Farms, Inc. October 2004 - January 2007
Skills
Work well with..., Microsoft Word, Excel,..., Ability to balance..., Cooperative and..., Basic clerical work, Phones (call center), Lotus Notes, Netscape Navigator, Type: 50wpm, 300 kpm, Citrix Metaframe, Nectorphone, Skype, Communication, Scanning, Linux, Filing, Retail Management
Education
Kaplan University 2014 — 2015
Associate's degree, Business Administration and Management, General
Becky McCafferty Becky McCafferty's West Corporation Experience June 2000 - May 2003
Job Security Officer at Securitas Security Services USA, Inc.
Industry Security and Investigations
Experience
Securitas Security Services USA, Inc. October 2005 - Present
Circle C Stores July 2003 - October 2005
West Corporation June 2000 - May 2003
Skills
Typing, Windows XP Pro, Windows 8.1, Windows Office, Training, Customer Service, Human Resources, Security, Sales, Coaching, Sales Operations, Cpr Certified, Computer Hardware, Supervisory Skills, Windows 7, First Aid, Security Operations, Physical Security
Education
J F Drake State Technical College 2013 — 2014
Practical Nursing, Vocational Nursing and Nursing Assistants
John C Calhoun State Community College 2005 — 2010
Computer and Information Sciences and Support Services, 3.2
John C Calhoun State Community College 2005 — 2005
Emergency Medical Technology/Technician (EMT), 3.2
Securitas Security Services USA, Inc. October 2005 - Present
Circle C Stores July 2003 - October 2005
West Corporation June 2000 - May 2003
Skills
Typing, Windows XP Pro, Windows 8.1, Windows Office, Training, Customer Service, Human Resources, Security, Sales, Coaching, Sales Operations, Cpr Certified, Computer Hardware, Supervisory Skills, Windows 7, First Aid, Security Operations, Physical Security
Education
J F Drake State Technical College 2013 — 2014
Practical Nursing, Vocational Nursing and Nursing Assistants
John C Calhoun State Community College 2005 — 2010
Computer and Information Sciences and Support Services, 3.2
John C Calhoun State Community College 2005 — 2005
Emergency Medical Technology/Technician (EMT), 3.2
Justin Dye Justin Dye's West Corporation Experience October 2013 - May 2014
Job AT&T National Solutions Center
Industry Telecommunications
Experience
Alorica February 2015 - Present
West Corporation October 2013 - May 2014
West Corporation July 2013 - October 2013
West Corporation December 2011 - October 2012
West Corporation August 2011 - November 2011
Skills
Writing, Creative Writing, News Writing, Radio Broadcasting, Customer Service
Education
Iowa Western Community College 2007 — 2009
Associate of Arts and Sciences (AAS), Radio, Television, and Digital Communication
Alorica February 2015 - Present
West Corporation October 2013 - May 2014
West Corporation July 2013 - October 2013
West Corporation December 2011 - October 2012
West Corporation August 2011 - November 2011
Skills
Writing, Creative Writing, News Writing, Radio Broadcasting, Customer Service
Education
Iowa Western Community College 2007 — 2009
Associate of Arts and Sciences (AAS), Radio, Television, and Digital Communication
Stephen Ciesielski Stephen Ciesielski's West Corporation Experience August 2006 - July 2011
Job Principal at Javlin Capital LLC
Industry Financial Services
Experience
Javlin Capital LLC July 2011 - Present
Food Bank for the Heartland April 2008 - Present
West Corporation August 2006 - July 2011
DuPont Photomasks, Inc. May 2000 - August 2006
Dell Computer January 1999 - May 2000
Sprint Corporation 1997 - 1998
Sprint Corporation 1996 - 1997
Arthur Andersen 1996 - 1996
Sprint Corporation 1994 - 1996
Sprint Corporation 1991 - 1994
Skills
Mergers, Financial Analysis, Finance, Valuation, Strategic Planning, Treasury Management, Certified Treasury..., Mergers & Acquisitions, Management, Due Diligence, Risk Management, Analysis, Strategy, Corporate Finance, Financial Modeling, Forecasting, Financial Services, Cash Management, Business Development
Education
Pittsburg State University 1986 — 1990
BBA
Johnson County Community College 1985 — 1986
Shawnee Mission South 1982 — 1985
Indian Creek
Indian Creek
Javlin Capital LLC July 2011 - Present
Food Bank for the Heartland April 2008 - Present
West Corporation August 2006 - July 2011
DuPont Photomasks, Inc. May 2000 - August 2006
Dell Computer January 1999 - May 2000
Sprint Corporation 1997 - 1998
Sprint Corporation 1996 - 1997
Arthur Andersen 1996 - 1996
Sprint Corporation 1994 - 1996
Sprint Corporation 1991 - 1994
Skills
Mergers, Financial Analysis, Finance, Valuation, Strategic Planning, Treasury Management, Certified Treasury..., Mergers & Acquisitions, Management, Due Diligence, Risk Management, Analysis, Strategy, Corporate Finance, Financial Modeling, Forecasting, Financial Services, Cash Management, Business Development
Education
Pittsburg State University 1986 — 1990
BBA
Johnson County Community College 1985 — 1986
Shawnee Mission South 1982 — 1985
Indian Creek
Indian Creek
Sheila Lafleur Sheila Lafleur's West Corporation Experience March 2003 - September 2006
Job Business Office Manager at Creative Solutions In HealthCare
Industry Hospital & Health Care
Experience
Creative Solutions In HealthCare September 2014 - Present
Chase September 2010 - September 2014
BBVA May 2010 - September 2010
BBVA September 2006 - May 2010
West Corporation March 2003 - September 2006
Skills
Customer Service, Prioritize Workload, Time Management, Loans, Credit, Lines Of Credit, Loan Origination, Retail Banking, Consumer Lending, Small Business Lending, Banking, Mortgage Lending, Commercial Lending, Credit Analysis, Commercial Banking, Mortgage Banking, Cross Selling, Personal Banking, Home Equity Loans, Refinance, Home Equity
Education
Kaplan University 2013 — 2015
Associate's Degree, Business Administration and Management, General, 3.92
Stratford University 2002 — 2006
Associate's degree, Legal Assistant/Paralegal
Creative Solutions In HealthCare September 2014 - Present
Chase September 2010 - September 2014
BBVA May 2010 - September 2010
BBVA September 2006 - May 2010
West Corporation March 2003 - September 2006
Skills
Customer Service, Prioritize Workload, Time Management, Loans, Credit, Lines Of Credit, Loan Origination, Retail Banking, Consumer Lending, Small Business Lending, Banking, Mortgage Lending, Commercial Lending, Credit Analysis, Commercial Banking, Mortgage Banking, Cross Selling, Personal Banking, Home Equity Loans, Refinance, Home Equity
Education
Kaplan University 2013 — 2015
Associate's Degree, Business Administration and Management, General, 3.92
Stratford University 2002 — 2006
Associate's degree, Legal Assistant/Paralegal
Marge Everman Marge Everman's West Corporation Experience October 2002 - July 2009
Job Telecommunication
Industry Consumer Services
Experience
Comfort Inn Waterloo, Iowa March 2012 - Present
West Corporation October 2002 - July 2009
Harrah's Entertainment June 1996 - October 2002
Skills
The ability to learn..., 40+ customer service, Customer Service
Education
Iowa Western Community College
Associates' Degree; GED, Applied Science
Kaplan University
Bachelor of Science Degree, Business Administration
Kaplan University
Associate of Applied Science, Studies
Comfort Inn Waterloo, Iowa March 2012 - Present
West Corporation October 2002 - July 2009
Harrah's Entertainment June 1996 - October 2002
Skills
The ability to learn..., 40+ customer service, Customer Service
Education
Iowa Western Community College
Associates' Degree; GED, Applied Science
Kaplan University
Bachelor of Science Degree, Business Administration
Kaplan University
Associate of Applied Science, Studies
Jeffery Crews's West Corporation Experience 1996 - 1998
Job IT Manager at Southeastern Grocers
Industry Information Technology and Services
Experience
Southeastern Grocers July 2014 - Present
Florida Blue July 2007 - June 2014
Fidelity National Information Services 2005 - 2007
NEFEC 2003 - 2005
DPI - Data Processors International 1998 - 2003
West Corporation 1996 - 1998
AT&T 1989 - 1995
Skills
Information Architecture, Data Warehousing, Business Intelligence, Metadata Management, Data Modeling, Data Integration, SharePoint, Master Data Management, SSIS, Analytics, Databases, Microsoft SQL Server, SSRS, DB2, Dashboard, Architecture, Information Management, SAS, Analysis Services, Erwin, Enterprise Architecture, Leadership, Management, SDLC, Visio, ETL, Requirements Gathering, Requirements Analysis, Systems Analysis, SQL, Software Project...
Education
Nova Southeastern University 1990 — 1992
Masters, Business Administration
Jacksonville University 1985 — 1989
Bachelors, Computer Science
Southeastern Grocers July 2014 - Present
Florida Blue July 2007 - June 2014
Fidelity National Information Services 2005 - 2007
NEFEC 2003 - 2005
DPI - Data Processors International 1998 - 2003
West Corporation 1996 - 1998
AT&T 1989 - 1995
Skills
Information Architecture, Data Warehousing, Business Intelligence, Metadata Management, Data Modeling, Data Integration, SharePoint, Master Data Management, SSIS, Analytics, Databases, Microsoft SQL Server, SSRS, DB2, Dashboard, Architecture, Information Management, SAS, Analysis Services, Erwin, Enterprise Architecture, Leadership, Management, SDLC, Visio, ETL, Requirements Gathering, Requirements Analysis, Systems Analysis, SQL, Software Project...
Education
Nova Southeastern University 1990 — 1992
Masters, Business Administration
Jacksonville University 1985 — 1989
Bachelors, Computer Science
Joseph Garvey Joseph Garvey's West Corporation Experience September 2011 - Present
Job Enterprise Configuration Specialist at West Corporation
Industry Computer Software
Experience
West Corporation September 2011 - Present
West Corporation July 2010 - September 2011
Mutual of Omaha June 2007 - April 2010
Iowa Air National Guard December 1997 - March 2009
Alorica December 2006 - May 2007
etech March 2006 - May 2006
BPI November 2003 - January 2006
Information Tools, Inc August 2003 - October 2003
Iowa State University May 2002 - December 2002
Skills
ITIL Version 3..., Technical Support, Operating Systems, SharePoint, Unix, Databases, Computer Hardware, Routers, Windows, Software Installation, IP, Access, Enterprise Software, HTML
Education
Iowa State University - College of Business 2000 — 2002
Bachelor of Science, Management Information Systems
Bishop Heelan High School 1993 — 1997
West Corporation September 2011 - Present
West Corporation July 2010 - September 2011
Mutual of Omaha June 2007 - April 2010
Iowa Air National Guard December 1997 - March 2009
Alorica December 2006 - May 2007
etech March 2006 - May 2006
BPI November 2003 - January 2006
Information Tools, Inc August 2003 - October 2003
Iowa State University May 2002 - December 2002
Skills
ITIL Version 3..., Technical Support, Operating Systems, SharePoint, Unix, Databases, Computer Hardware, Routers, Windows, Software Installation, IP, Access, Enterprise Software, HTML
Education
Iowa State University - College of Business 2000 — 2002
Bachelor of Science, Management Information Systems
Bishop Heelan High School 1993 — 1997
Chinue Lawrence Chinue Lawrence's West Corporation Experience July 2005 - May 2007
Job Independent Contract Recruiter at Independent Contract Recruiter
Industry Higher Education
Experience
Independent Contract Recruiter March 2010 - Present
Kidde Aerospace & Defense April 2012 - May 2012
RBC Bank September 2011 - March 2012
CenturyLink July 2010 - January 2011
Down East Partnership for Children March 2010 - June 2010
Headway Corporate Resources July 2007 - March 2010
Headway Corporate Resources 2007 - March 2010
Down East Partnership for Children 2010 - 2010
West Corporation July 2005 - May 2007
Sprint September 2004 - April 2005
Skills
Vendor Management, Sourcing, Applicant Tracking..., Recruiting, Social Networking, Interviews, Training, Management, Screening Resumes, Program Management, Software Documentation, Temporary Placement, Coaching, Customer Service, Human Resources, Negotiation, Networking
Education
Johnson C. Smith University - JCSU 1996 — 2009
BA, Social Science/History
Johnson C. Smith University - JCSU 1994 — 2005
Bachelor of Arts (B.A.), History
Johnson C. Smith University - JCSU 1994 — 2001
Johnson C. Smith University - JCSU 1996 — 2000
North Carolina Central University 1996 — 2000
Independent Contract Recruiter March 2010 - Present
Kidde Aerospace & Defense April 2012 - May 2012
RBC Bank September 2011 - March 2012
CenturyLink July 2010 - January 2011
Down East Partnership for Children March 2010 - June 2010
Headway Corporate Resources July 2007 - March 2010
Headway Corporate Resources 2007 - March 2010
Down East Partnership for Children 2010 - 2010
West Corporation July 2005 - May 2007
Sprint September 2004 - April 2005
Skills
Vendor Management, Sourcing, Applicant Tracking..., Recruiting, Social Networking, Interviews, Training, Management, Screening Resumes, Program Management, Software Documentation, Temporary Placement, Coaching, Customer Service, Human Resources, Negotiation, Networking
Education
Johnson C. Smith University - JCSU 1996 — 2009
BA, Social Science/History
Johnson C. Smith University - JCSU 1994 — 2005
Bachelor of Arts (B.A.), History
Johnson C. Smith University - JCSU 1994 — 2001
Johnson C. Smith University - JCSU 1996 — 2000
North Carolina Central University 1996 — 2000
Craig Lashley Craig Lashley's West Corporation Experience September 2010 - July 2011
Job Student at University of South Florida
Industry
Experience
Applied Technology Resources, Inc. December 2012 - January 2014
West Corporation September 2010 - July 2011
ADTRAN October 2005 - April 2010
US Navy June 2001 - June 2005
Skills
Documentation, Technical Documentation, Technical Writing, Visio, Leadership, Information Technology, Software Documentation, Microsoft Word, Editing
Education
University of South Florida 2014 — 2015
English, Technical Communication, Senior
University of Alabama in Huntsville 2007 — 2009
Mathematics and Computer Science
John C Calhoun State Community College 2005 — 2007
General Education Requirements
Applied Technology Resources, Inc. December 2012 - January 2014
West Corporation September 2010 - July 2011
ADTRAN October 2005 - April 2010
US Navy June 2001 - June 2005
Skills
Documentation, Technical Documentation, Technical Writing, Visio, Leadership, Information Technology, Software Documentation, Microsoft Word, Editing
Education
University of South Florida 2014 — 2015
English, Technical Communication, Senior
University of Alabama in Huntsville 2007 — 2009
Mathematics and Computer Science
John C Calhoun State Community College 2005 — 2007
General Education Requirements
Kristi Dixon Kristi Dixon's West Corporation Experience July 2009 - November 2014
Job Workforce Management Analyst at Alorica
Industry Telecommunications
Experience
Alorica November 2014 - Present
West Corporation July 2009 - November 2014
First Data Corporation April 2007 - August 2009
Skills
Superior Computer Skills, Numerical Ability, Report Writing, Reporting & Analysis, Investigative Reporting, Typing, Speed Reading, Reading Comprehension, Learning Quickly, Organizational..., Leadership, Team Leadership, Comprehensive Planning, Memory, Always Willing to Learn, Enthusiasm to learn, Self-driven, Highly motivated..., Love to Learn, Phone Etiquette, Clerical Skills, Always Punctual, 10 Key, Telephone Skills, Friendly Personality, Customer Service, Microsoft Word, Microsoft Office, Call Centers, Data Entry, Problem Solving
Education
Bellevue University 2013 — 2014
MCJ, Criminal Justice and Corrections, 4.0
Kaplan University-Omaha Campus 2007 — 2013
Bachelor of Science (BS), Criminal Justice and Corrections, 4.0
Harry A Burke High 1996 — 2000
Diploma, Graduated in top 10%
Alorica November 2014 - Present
West Corporation July 2009 - November 2014
First Data Corporation April 2007 - August 2009
Skills
Superior Computer Skills, Numerical Ability, Report Writing, Reporting & Analysis, Investigative Reporting, Typing, Speed Reading, Reading Comprehension, Learning Quickly, Organizational..., Leadership, Team Leadership, Comprehensive Planning, Memory, Always Willing to Learn, Enthusiasm to learn, Self-driven, Highly motivated..., Love to Learn, Phone Etiquette, Clerical Skills, Always Punctual, 10 Key, Telephone Skills, Friendly Personality, Customer Service, Microsoft Word, Microsoft Office, Call Centers, Data Entry, Problem Solving
Education
Bellevue University 2013 — 2014
MCJ, Criminal Justice and Corrections, 4.0
Kaplan University-Omaha Campus 2007 — 2013
Bachelor of Science (BS), Criminal Justice and Corrections, 4.0
Harry A Burke High 1996 — 2000
Diploma, Graduated in top 10%
Eraani Perez Eraani Perez's West Corporation Experience February 2012 - November 2012
Job Library Circulation Attendant at City of San Antonio
Industry Telecommunications
Experience
City of San Antonio June 2015 - Present
City of San Antonio November 2012 - May 2015
West Corporation February 2012 - November 2012
Rudy’s “Country Store” and Bar-B-Q June 2010 - August 2010
Skills
Typing: 45 wpm, Can use Microsoft..., Data Entry, Library, Customer Service, Japanese, Editing, Books, Facebook, Teaching, Networking, Research, Blogging, Creative Writing, Proofreading
Education
Kansai Gaidai University 2010 — 2011
Japanese
University of North Texas 2007 — 2011
Bachelor of Arts (BA), English Creative Writing, 3.7
City of San Antonio June 2015 - Present
City of San Antonio November 2012 - May 2015
West Corporation February 2012 - November 2012
Rudy’s “Country Store” and Bar-B-Q June 2010 - August 2010
Skills
Typing: 45 wpm, Can use Microsoft..., Data Entry, Library, Customer Service, Japanese, Editing, Books, Facebook, Teaching, Networking, Research, Blogging, Creative Writing, Proofreading
Education
Kansai Gaidai University 2010 — 2011
Japanese
University of North Texas 2007 — 2011
Bachelor of Arts (BA), English Creative Writing, 3.7
Alexander Collinson Alexander Collinson's West Corporation Experience August 2012 - December 2012
Job Student at ITT Technical Institute
Industry Computer Games
Experience
Jimmy Johns December 2014 - Present
Tincan March 2013 - May 2013
Center Partners January 2013 - March 2013
West Corporation August 2012 - December 2012
Northern Quest Resort and Casino May 2011 - November 2011
Education
ITT Technical Institute 2013 — 2017
ITT Technical Institute 2013 — 2017
Bachelors of Applied Science, Software Development
ITT Technical Institute-Spokane Valley 2013 — 2017
Software Development, Software Development
Jimmy Johns December 2014 - Present
Tincan March 2013 - May 2013
Center Partners January 2013 - March 2013
West Corporation August 2012 - December 2012
Northern Quest Resort and Casino May 2011 - November 2011
Education
ITT Technical Institute 2013 — 2017
ITT Technical Institute 2013 — 2017
Bachelors of Applied Science, Software Development
ITT Technical Institute-Spokane Valley 2013 — 2017
Software Development, Software Development
Samantha Swafford's West Corporation Experience December 2008 - April 2010
Job Host at Red Lobster
Industry Hospitality
Experience
Red Lobster March 2015 - Present
Southwest Michigan Bridal BASH February 2012 - Present
Simply Unforgettable Occasions & Intrigue November 2009 - Present
Simply Chic Bridal and Formal Wear February 2011 - October 2013
West Corporation December 2008 - April 2010
Beckett Associates April 2007 - January 2009
Avon January 2008 - November 2008
Comfort Keepers February 2006 - July 2007
Walmart March 2004 - February 2006
Meijer July 1997 - January 2004
Skills
Event Planning, Floral Design, Officiating, Customer Service, Marketing, Sales, Management, Promotions, Event Management
Education
Kalamazoo Valley Community College 2015 — 2017
Associate of Arts and Sciences (AAS), Emergency Medical Services
Penn Foster 2012 — 2014
Floral Design
Penn Foster 2009 — 2009
Diploma, Professional Bridal Consultant
Lake Michigan College 2001 — 2002
Basic EMT, Nursing
Michigan Lutheran High School 1997 — 2001
Diploma
Red Lobster March 2015 - Present
Southwest Michigan Bridal BASH February 2012 - Present
Simply Unforgettable Occasions & Intrigue November 2009 - Present
Simply Chic Bridal and Formal Wear February 2011 - October 2013
West Corporation December 2008 - April 2010
Beckett Associates April 2007 - January 2009
Avon January 2008 - November 2008
Comfort Keepers February 2006 - July 2007
Walmart March 2004 - February 2006
Meijer July 1997 - January 2004
Skills
Event Planning, Floral Design, Officiating, Customer Service, Marketing, Sales, Management, Promotions, Event Management
Education
Kalamazoo Valley Community College 2015 — 2017
Associate of Arts and Sciences (AAS), Emergency Medical Services
Penn Foster 2012 — 2014
Floral Design
Penn Foster 2009 — 2009
Diploma, Professional Bridal Consultant
Lake Michigan College 2001 — 2002
Basic EMT, Nursing
Michigan Lutheran High School 1997 — 2001
Diploma
Joshua Bradford's West Corporation Experience April 2011 - July 2011
Job Retail Sales Consultant at AT&T Mobility
Industry Telecommunications
Experience
AT&T April 2015 - Present
AT&T Mobility October 2013 - April 2015
AT&T Mobility May 2012 - October 2013
CPI Corp. July 2011 - March 2012
West Corporation April 2011 - July 2011
DIRECTV January 2010 - February 2011
Skills
Photography, Digital Photography, Photoshop, Microsoft Office, Windows, Mac OS X, Customer Service, Customer Satisfaction, Management, Sales, Account Management, Customer Retention, Mobile Devices, Troubleshooting, Sales Operations, Wireless, Telecommunications, Direct Sales
Education
John C Calhoun State Community College 2009 — 2009
Danville High School 2005 — 2009
Diploma, Honors Diploma
AT&T April 2015 - Present
AT&T Mobility October 2013 - April 2015
AT&T Mobility May 2012 - October 2013
CPI Corp. July 2011 - March 2012
West Corporation April 2011 - July 2011
DIRECTV January 2010 - February 2011
Skills
Photography, Digital Photography, Photoshop, Microsoft Office, Windows, Mac OS X, Customer Service, Customer Satisfaction, Management, Sales, Account Management, Customer Retention, Mobile Devices, Troubleshooting, Sales Operations, Wireless, Telecommunications, Direct Sales
Education
John C Calhoun State Community College 2009 — 2009
Danville High School 2005 — 2009
Diploma, Honors Diploma
Paul Garcia Paul Garcia's West Corporation Experience 2013 - Present
Job Director and Retired Chief Executive Officer
Industry Financial Services
Experience
SunTrust 2014 - Present
West Corporation 2013 - Present
Dun & Bradstreet 2012 - Present
Global Payments Inc July 2000 - June 2014
NaBanco June 1982 - June 1997
Education
Ithaca College 1971 — 1975
BA, History
Haberdashers' Aske's School, Elstree, England 1970 — 1971
"A" Levels
SunTrust 2014 - Present
West Corporation 2013 - Present
Dun & Bradstreet 2012 - Present
Global Payments Inc July 2000 - June 2014
NaBanco June 1982 - June 1997
Education
Ithaca College 1971 — 1975
BA, History
Haberdashers' Aske's School, Elstree, England 1970 — 1971
"A" Levels
Richard Mazikani Richard Mazikani's West Corporation Experience June 2012 - August 2012
Job Student Ambassador at University of Nebraska–Lincoln
Industry Facilities Services
Experience
University of Nebraska–Lincoln August 2014 - Present
Central Plains Center for Services January 2013 - Present
West Corporation June 2012 - August 2012
Skills
Customer Service, Public Speaking, Microsoft Office, Event Planning, Research, Community Outreach, Sales, Microsoft Excel, Time Management, Microsoft Word
Education
University of Nebraska-Lincoln 2012 — 2016
Journalism and Mass Communications, Advertising & Public Relations, Business, Senior
Iowa Western Community College 2011 — 2012
Bachelor of Business Administration (B.B.A.), General Studies, Freshman
University of Nebraska–Lincoln August 2014 - Present
Central Plains Center for Services January 2013 - Present
West Corporation June 2012 - August 2012
Skills
Customer Service, Public Speaking, Microsoft Office, Event Planning, Research, Community Outreach, Sales, Microsoft Excel, Time Management, Microsoft Word
Education
University of Nebraska-Lincoln 2012 — 2016
Journalism and Mass Communications, Advertising & Public Relations, Business, Senior
Iowa Western Community College 2011 — 2012
Bachelor of Business Administration (B.B.A.), General Studies, Freshman
Andre James's West Corporation Experience August 2009 - June 2010
Job Certified Travel Consultant
Industry Leisure, Travel & Tourism
Experience
Tantara Travel February 2015 - Present
Triple Ace Entertainment June 1997 - Present
MAXIMUS January 2011 - September 2015
L.K. Jordan & Associates August 2010 - January 2011
West Corporation August 2009 - June 2010
UnitedHealth Group November 2003 - March 2009
Smoke Signal Communucations October 2000 - February 2003
Belz Paging Superstore July 1997 - July 2000
Best Buy December 1996 - July 1997
Service Merchandise June 1996 - December 1996
Skills
Entertainment, Music Production, Event Management, Parties, Live Events, Multimedia, Microsoft Office, Filing, IEX Total View, Outlook, Mac OS, Live Sound, Sound Mixing, Sound Editing, Equipment Installation, Computer Hardware..., Software Installation, Quality Control, Data Analysis, Data Entry, Leadership, Team Leadership, Employee Training, System Administration, Administration, Customer Service, Management, Sales, Analysis, Training, Public Speaking, Event Planning, Microsoft Excel, Microsoft Word, Strategic Planning, Leadership Development, Team Building, Social Media, Social Networking, Coaching, PowerPoint, Public Relations, Marketing, Process Improvement, Research, Operations Management
Education
Wayland Baptist University 2010 — 2014
Bachelor of Applied Science (BASc), Business management
ITT Technical Institute-Houston West 1996 — 1998
Associates of Applied Science, Electronic Engineering Technology
Tantara Travel February 2015 - Present
Triple Ace Entertainment June 1997 - Present
MAXIMUS January 2011 - September 2015
L.K. Jordan & Associates August 2010 - January 2011
West Corporation August 2009 - June 2010
UnitedHealth Group November 2003 - March 2009
Smoke Signal Communucations October 2000 - February 2003
Belz Paging Superstore July 1997 - July 2000
Best Buy December 1996 - July 1997
Service Merchandise June 1996 - December 1996
Skills
Entertainment, Music Production, Event Management, Parties, Live Events, Multimedia, Microsoft Office, Filing, IEX Total View, Outlook, Mac OS, Live Sound, Sound Mixing, Sound Editing, Equipment Installation, Computer Hardware..., Software Installation, Quality Control, Data Analysis, Data Entry, Leadership, Team Leadership, Employee Training, System Administration, Administration, Customer Service, Management, Sales, Analysis, Training, Public Speaking, Event Planning, Microsoft Excel, Microsoft Word, Strategic Planning, Leadership Development, Team Building, Social Media, Social Networking, Coaching, PowerPoint, Public Relations, Marketing, Process Improvement, Research, Operations Management
Education
Wayland Baptist University 2010 — 2014
Bachelor of Applied Science (BASc), Business management
ITT Technical Institute-Houston West 1996 — 1998
Associates of Applied Science, Electronic Engineering Technology
Angie Chastain's West Corporation Experience August 2008 - February 2010
Job .
Industry Human Resources
Experience
Convergys September 2015 - Present
ManpowerGroup April 2015 - September 2015
First Data Corporation September 2014 - February 2015
Wright Career College December 2012 - May 2014
Omaha Standard Incorporated September 2011 - December 2012
American Red Cross February 2011 - July 2011
Omaha Steaks September 2010 - January 2011
West Corporation August 2008 - February 2010
U.S. Army October 1995 - June 1998
Skills
Interviews, HRIS, Onboarding, Recruiting, Employee Relations, Human Resources, PeopleSoft, New Hire Orientations, Applicant Tracking..., Temporary Placement, Policy, College Recruiting, Deferred Compensation, Data Entry, Benefits Administration, Background Checks, Talent Acquisition, Training, Job Fairs, Administrative..., Payroll, Hiring, Process Improvement, HR Policies, Employment Law, Management, Employee Engagement, Talent Management, FMLA, Workforce Planning, Succession Planning, EEO, Employee Training, Employee Benefits, Personnel Management, Leadership, Performance Management, Business Networking, Sourcing, Executive Networking
Education
Boys town high school 1993 — 1995
Diploma
ITT Technical Institute-Omaha
Convergys September 2015 - Present
ManpowerGroup April 2015 - September 2015
First Data Corporation September 2014 - February 2015
Wright Career College December 2012 - May 2014
Omaha Standard Incorporated September 2011 - December 2012
American Red Cross February 2011 - July 2011
Omaha Steaks September 2010 - January 2011
West Corporation August 2008 - February 2010
U.S. Army October 1995 - June 1998
Skills
Interviews, HRIS, Onboarding, Recruiting, Employee Relations, Human Resources, PeopleSoft, New Hire Orientations, Applicant Tracking..., Temporary Placement, Policy, College Recruiting, Deferred Compensation, Data Entry, Benefits Administration, Background Checks, Talent Acquisition, Training, Job Fairs, Administrative..., Payroll, Hiring, Process Improvement, HR Policies, Employment Law, Management, Employee Engagement, Talent Management, FMLA, Workforce Planning, Succession Planning, EEO, Employee Training, Employee Benefits, Personnel Management, Leadership, Performance Management, Business Networking, Sourcing, Executive Networking
Education
Boys town high school 1993 — 1995
Diploma
ITT Technical Institute-Omaha
Susan Stine Susan Stine's West Corporation Experience August 2014 - April 2015
Job
Industry Consumer Services
Experience
West Corporation August 2014 - April 2015
US Army February 2008 - April 2008
Bedrock digital January 2007 - June 2007
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, English, Outlook, PowerPoint, Research, Windows, Photoshop, Data Entry, Teamwork, Time Management, Inventory Management, Analysis, Troubleshooting, Team Building, Retail, Leadership, Training, Sales, Access
Education
Kaplan University-Des Moines Campus 2013 — 2014
West Corporation August 2014 - April 2015
US Army February 2008 - April 2008
Bedrock digital January 2007 - June 2007
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, English, Outlook, PowerPoint, Research, Windows, Photoshop, Data Entry, Teamwork, Time Management, Inventory Management, Analysis, Troubleshooting, Team Building, Retail, Leadership, Training, Sales, Access
Education
Kaplan University-Des Moines Campus 2013 — 2014
Carl Moran Jr's West Corporation Experience August 2012 - April 2015
Job Customer Service Representative at Skarda Equipment Co, Inc
Industry Information Technology and Services
Experience
Skarda Equipment Co, Inc April 2015 - Present
West Corporation August 2012 - April 2015
Methodist Health System 2010 - 2012
U.S. Air Force Explorers July 1996 - May 2011
Skills
Security, Patrol, Law Enforcement..., Military, Military Experience, Emergency Management, Physical Security, Security Clearance, Weapons, Force Protection, Military Operations, Enforcement, Security Operations, Security Management, Intelligence Analysis, Army, Operational Planning, Information Assurance, Air Force, Intelligence, Customer Satisfaction, Law Enforcement, Microsoft Excel, Customer Service, Team Building, Microsoft Office, Team Leadership, Training, Process Improvement
Education
ITT Technical Institute-Omaha 2013 — 2015
Associate’s Degree, Network Systems Administration, 3.82 gpa
University of Phoenix 2006 — 2009
AA, Business Administration and Management, General
Hodgson Vo-Tech 1992 — 1996
Diploma, Electronics
Skarda Equipment Co, Inc April 2015 - Present
West Corporation August 2012 - April 2015
Methodist Health System 2010 - 2012
U.S. Air Force Explorers July 1996 - May 2011
Skills
Security, Patrol, Law Enforcement..., Military, Military Experience, Emergency Management, Physical Security, Security Clearance, Weapons, Force Protection, Military Operations, Enforcement, Security Operations, Security Management, Intelligence Analysis, Army, Operational Planning, Information Assurance, Air Force, Intelligence, Customer Satisfaction, Law Enforcement, Microsoft Excel, Customer Service, Team Building, Microsoft Office, Team Leadership, Training, Process Improvement
Education
ITT Technical Institute-Omaha 2013 — 2015
Associate’s Degree, Network Systems Administration, 3.82 gpa
University of Phoenix 2006 — 2009
AA, Business Administration and Management, General
Hodgson Vo-Tech 1992 — 1996
Diploma, Electronics
Rodna Epley Rodna Epley's West Corporation Experience April 2011 - January 2015
Job Operations Sandy Beaches Software
Industry Computer Software
Experience
Sandy Beaches Software June 2015 - Present
West Corporation April 2011 - January 2015
West Corporation April 2006 - April 2011
West Corporation April 2001 - April 2006
Amerivision Communications February 1997 - April 2001
Skills
Customer Service, Telecommunications, Microsoft Office, Training, Troubleshooting, Team Leadership, Account Management, Customer Satisfaction, Technical Support, Customer Experience, Databases, Project Management, Microsoft Excel, Process Improvement, Data Analysis, Data Entry, Service Delivery, Management, Quality Assurance, Windows, Project Planning, Outlook, Analysis, Team Building, SharePoint, Leadership, Time Management, Testing, Coaching, Higher Education, General Ledger, 10 Key, Negotiation, Quality Control, Research, Teaching, Writing, Accounting, Vendor Management, Vendor Relations, Accounts Receivable, Telecommunications..., Fraud Detection, Fraud Prevention, Cross-functional Team...
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's Degree, Account and Finance Management with a CFE, GPA 3.55
Southwestern Christian University 2008 — 2010
Bachelor of Science (B.S.), Biblical Leadership
University of Central Oklahoma 1984 — 1988
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies
Sandy Beaches Software June 2015 - Present
West Corporation April 2011 - January 2015
West Corporation April 2006 - April 2011
West Corporation April 2001 - April 2006
Amerivision Communications February 1997 - April 2001
Skills
Customer Service, Telecommunications, Microsoft Office, Training, Troubleshooting, Team Leadership, Account Management, Customer Satisfaction, Technical Support, Customer Experience, Databases, Project Management, Microsoft Excel, Process Improvement, Data Analysis, Data Entry, Service Delivery, Management, Quality Assurance, Windows, Project Planning, Outlook, Analysis, Team Building, SharePoint, Leadership, Time Management, Testing, Coaching, Higher Education, General Ledger, 10 Key, Negotiation, Quality Control, Research, Teaching, Writing, Accounting, Vendor Management, Vendor Relations, Accounts Receivable, Telecommunications..., Fraud Detection, Fraud Prevention, Cross-functional Team...
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's Degree, Account and Finance Management with a CFE, GPA 3.55
Southwestern Christian University 2008 — 2010
Bachelor of Science (B.S.), Biblical Leadership
University of Central Oklahoma 1984 — 1988
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies
Chuck McGavren Chuck McGavren's West Corporation Experience November 2011 - Present
Job RFP Manager
Industry Telecommunications
Experience
West Corporation November 2011 - Present
West Corporation 2005 - October 2011
West Corporation 2003 - 2005
Skills
Training, IVR, RFP, Telecommunications, Proposal Writing, Process Improvement, Outsourcing, Solution Selling, Enterprise Software, Sales, Quality Assurance, New Business Development, Call Centers, CRM, Management, Professional Services, Business Process, Lead Generation
Education
Iowa State University
B.S., Journalism & Mass Communications
University of Nebraska at Omaha
Master of Business Administration (MBA)
West Corporation November 2011 - Present
West Corporation 2005 - October 2011
West Corporation 2003 - 2005
Skills
Training, IVR, RFP, Telecommunications, Proposal Writing, Process Improvement, Outsourcing, Solution Selling, Enterprise Software, Sales, Quality Assurance, New Business Development, Call Centers, CRM, Management, Professional Services, Business Process, Lead Generation
Education
Iowa State University
B.S., Journalism & Mass Communications
University of Nebraska at Omaha
Master of Business Administration (MBA)
Lance Ford's West Corporation Experience 2008 - 2010
Job Education Management Professional
Industry Education Management
Experience
Kaplan University October 2014 - Present
Teleperformance 2014 - 2014
Joseph Littles Nguzo Saba Charter School 2010 - 2014
West Corporation 2008 - 2010
Education Sports and Fun 2007 - 2007
Skills
Microsoft Office, Typing, Customer Service, Teaching, African American Studies, African American History, Writing, Creative Writing, Research, Community Outreach, Nonprofits, Tutoring, Educational Leadership, Curriculum Design, Editing, Program Development, Educational Technology, Staff Development
Education
Kaplan University-Davenport Campus 2014 — 2016
Master of Science (M.S.), Higher Education/Higher Education Administration
Palm Beach State College 2012 — 2013
Certificate: EDUCATOR PREPARATION INSTITUTE, Educator Preparation Institute
Temple University 2006 — 2008
Master of Arts (M.A.), African-American/Black Studies
University of South Carolina-Columbia 2001 — 2005
Bachelor of Arts (B.A.), African-American/Black Studies
Kaplan University October 2014 - Present
Teleperformance 2014 - 2014
Joseph Littles Nguzo Saba Charter School 2010 - 2014
West Corporation 2008 - 2010
Education Sports and Fun 2007 - 2007
Skills
Microsoft Office, Typing, Customer Service, Teaching, African American Studies, African American History, Writing, Creative Writing, Research, Community Outreach, Nonprofits, Tutoring, Educational Leadership, Curriculum Design, Editing, Program Development, Educational Technology, Staff Development
Education
Kaplan University-Davenport Campus 2014 — 2016
Master of Science (M.S.), Higher Education/Higher Education Administration
Palm Beach State College 2012 — 2013
Certificate: EDUCATOR PREPARATION INSTITUTE, Educator Preparation Institute
Temple University 2006 — 2008
Master of Arts (M.A.), African-American/Black Studies
University of South Carolina-Columbia 2001 — 2005
Bachelor of Arts (B.A.), African-American/Black Studies
Joshua Dye Joshua Dye's West Corporation Experience May 2009 - August 2010
Job Information Technology Specialist
Industry Information Technology and Services
Experience
YourPC 1995 - Present
CIBER, Inc. March 2010 - January 2012
West Corporation May 2009 - August 2010
Dalton Corporation 2001 - October 2008
Papa Johns 2003 - 2004
Finish Line Quick Lube 2003 - 2004
Skills
Networking, Troubleshooting, System Administration, Linux, Visual Basic, DNS, Microsoft SQL Server, Negotiation, Solaris, Unix Shell Scripting, Purchasing, Proposal Writing, Benchmarking, PPP, Vendor Management, Hardware, Help Desk Support, IT Operations, IT Service Management, Visio, Integration, Software Development, Computer Hardware, Databases, Operating Systems, VoIP, SCCM, Information Technology, Windows Server, IT Management, Virtualization, Cisco Technologies, Security, Servers, Management, Software Documentation, VMware, Software Installation, Technical Support, Active Directory, SharePoint, Routers, Windows, Windows 7, XP, SQL, ITIL, Disaster Recovery, Requirements Analysis, System Deployment
Education
Ivy Tech Community College
Microsoft Certified Professional, Installing, Configuring, and Administering Microsoft Windows XP
Ivy Tech Community College
Comptia A+, Computer Repair and Networking
Four County Vocational
Microsoft Certified Office Master Instructor, Software, Instructing, Teaching
Four County Vocational
Internet and Core Computing Master Instructor, Computing, Instruction, Teaching
YourPC 1995 - Present
CIBER, Inc. March 2010 - January 2012
West Corporation May 2009 - August 2010
Dalton Corporation 2001 - October 2008
Papa Johns 2003 - 2004
Finish Line Quick Lube 2003 - 2004
Skills
Networking, Troubleshooting, System Administration, Linux, Visual Basic, DNS, Microsoft SQL Server, Negotiation, Solaris, Unix Shell Scripting, Purchasing, Proposal Writing, Benchmarking, PPP, Vendor Management, Hardware, Help Desk Support, IT Operations, IT Service Management, Visio, Integration, Software Development, Computer Hardware, Databases, Operating Systems, VoIP, SCCM, Information Technology, Windows Server, IT Management, Virtualization, Cisco Technologies, Security, Servers, Management, Software Documentation, VMware, Software Installation, Technical Support, Active Directory, SharePoint, Routers, Windows, Windows 7, XP, SQL, ITIL, Disaster Recovery, Requirements Analysis, System Deployment
Education
Ivy Tech Community College
Microsoft Certified Professional, Installing, Configuring, and Administering Microsoft Windows XP
Ivy Tech Community College
Comptia A+, Computer Repair and Networking
Four County Vocational
Microsoft Certified Office Master Instructor, Software, Instructing, Teaching
Four County Vocational
Internet and Core Computing Master Instructor, Computing, Instruction, Teaching
Joyce Goree Joyce Goree's West Corporation Experience August 2011 - July 2012
Job Business Owner
Industry Outsourcing/Offshoring
Experience
Joyces Office Professionals, LLC July 2012 - Present
West Corporation August 2011 - July 2012
Wells Fargo Advisors 1999 - 2000
Skills
Invoice Processing, Databases, Data Entry, Administrative Office..., Office Support, Ordering Office Supplies, Front Office Support, Receptionist Duties, Bookkeeping, Medical Records..., Transcription Services, Word Processing, Copying, Telephone Skills, Office Equipment, Online Research, Management, Spreadsheets
Education
Kaplan University-Davenport Campus 2003 — 2004
Bachelor's degree, Paralegal, 3.19 GPA
Midland Lutheran College 2001 — 2001
Oklahoma State University Okmulgee 1998 — 2000
Bachelor of Science (BS), Electrical and Electronics Engineering Computer Emphasis, 2.0 GPA
American College In Fort Smith, AR 1985 — 1986
Certification, Automated Office Specialist
Joyces Office Professionals, LLC July 2012 - Present
West Corporation August 2011 - July 2012
Wells Fargo Advisors 1999 - 2000
Skills
Invoice Processing, Databases, Data Entry, Administrative Office..., Office Support, Ordering Office Supplies, Front Office Support, Receptionist Duties, Bookkeeping, Medical Records..., Transcription Services, Word Processing, Copying, Telephone Skills, Office Equipment, Online Research, Management, Spreadsheets
Education
Kaplan University-Davenport Campus 2003 — 2004
Bachelor's degree, Paralegal, 3.19 GPA
Midland Lutheran College 2001 — 2001
Oklahoma State University Okmulgee 1998 — 2000
Bachelor of Science (BS), Electrical and Electronics Engineering Computer Emphasis, 2.0 GPA
American College In Fort Smith, AR 1985 — 1986
Certification, Automated Office Specialist
Mina Altice Mina Altice's West Corporation Experience March 2008 - November 2009
Job Sr. Recruiter at Comcast Cable
Industry Human Resources
Experience
Comcast Cable October 2013 - Present
Arthur J. Gallagher & Co./Nourse Insurance Brokers December 2012 - June 2013
Merrill Lynch February 2012 - December 2012
Manpower Inc. September 2010 - February 2012
West Corporation March 2008 - November 2009
HRworks March 2006 - March 2008
High-Tech Institute July 2002 - February 2006
Skills
Talent Acquisition, Applicant Tracking..., Sourcing, Recruiting, PeopleSoft, Taleo, Peopleclick, Boolean Searching, Screening, Recruitment Advertising, Cold Calling, Interviews, Human Resources, Training, Temporary Placement, Permanent Placement, Leadership, Employer Branding, Hiring, Technical Recruiting, New Hire Orientations, Vendor Management, Personnel Management, Leadership Development, Staffing Services
Education
Keller Graduate School of Management of DeVry University
Masters, Human Resource Management
University of California, Irvine
BA, English
Comcast Cable October 2013 - Present
Arthur J. Gallagher & Co./Nourse Insurance Brokers December 2012 - June 2013
Merrill Lynch February 2012 - December 2012
Manpower Inc. September 2010 - February 2012
West Corporation March 2008 - November 2009
HRworks March 2006 - March 2008
High-Tech Institute July 2002 - February 2006
Skills
Talent Acquisition, Applicant Tracking..., Sourcing, Recruiting, PeopleSoft, Taleo, Peopleclick, Boolean Searching, Screening, Recruitment Advertising, Cold Calling, Interviews, Human Resources, Training, Temporary Placement, Permanent Placement, Leadership, Employer Branding, Hiring, Technical Recruiting, New Hire Orientations, Vendor Management, Personnel Management, Leadership Development, Staffing Services
Education
Keller Graduate School of Management of DeVry University
Masters, Human Resource Management
University of California, Irvine
BA, English
Gene Brummer's West Corporation Experience April 2002 - October 2004
Job IT Senior Analyst 1, Desktop Services at DIRECTV
Industry Broadcast Media
Experience
DIRECTV November 2012 - Present
DIRECTV March 2011 - November 2012
DIRECTV April 2002 - March 2011
West Corporation April 2002 - October 2004
Skills
Active Directory, Troubleshooting, Windows Server, Technical Support, Business Analysis, Windows 7, NICE Call Recording, Software Installation, Workforce Management, Call Centers, Telecommunications, Networking, Hardware, Computer Hardware, Team Leadership, Training, Network Security, Leadership, Team Building, Management
Education
John C Calhoun State Community College
Associate's degree, Computer Information Systems, 3.5 GPA
DIRECTV November 2012 - Present
DIRECTV March 2011 - November 2012
DIRECTV April 2002 - March 2011
West Corporation April 2002 - October 2004
Skills
Active Directory, Troubleshooting, Windows Server, Technical Support, Business Analysis, Windows 7, NICE Call Recording, Software Installation, Workforce Management, Call Centers, Telecommunications, Networking, Hardware, Computer Hardware, Team Leadership, Training, Network Security, Leadership, Team Building, Management
Education
John C Calhoun State Community College
Associate's degree, Computer Information Systems, 3.5 GPA
Kristy Millage Kristy Millage's West Corporation Experience April 2014 - Present
Job Sr/Executive Assistant at West Corporation
Industry Computer Software
Experience
West Corporation April 2014 - Present
CSG International 1990 - 2013
Skills
Talent Acquisition, Onboarding, Employee Relations, Benefits Administration, Outlook, HRIS, Business Analysis, Visio, Performance Management, Recruiting, Team Building, Vendor Management, Microsoft Excel
Education
Iowa Western Community College
Lewis Central High School
West Corporation April 2014 - Present
CSG International 1990 - 2013
Skills
Talent Acquisition, Onboarding, Employee Relations, Benefits Administration, Outlook, HRIS, Business Analysis, Visio, Performance Management, Recruiting, Team Building, Vendor Management, Microsoft Excel
Education
Iowa Western Community College
Lewis Central High School
Sean Cabral Sean Cabral's West Corporation Experience February 2013 - June 2014
Job Sales at Laird Noller Automotive Group
Industry Automotive
Experience
Laird Noller Automotive Group August 2014 - Present
West Corporation February 2013 - June 2014
Bob Howard Autogroup October 2012 - January 2013
Midwest Security May 2012 - July 2012
Quality Inn & Suites Salina, KS March 2007 - May 2011
Courtyard By Marriott Salina, KS 2006 - 2007
Skills
Hotels, Sales, Customer Retention, Game Design, Game Development, Accounts Payable, Accounts Receivable, Hospitality, Operations Management, Human Resources, Front Office, Office Management, Schedule, Payroll, Contract Negotiation, Contract Management, Typing, Microsoft Word, Microsoft Excel, Microsoft Office, Writing, Strategic Planning, Business Strategy, Money Management, Sales Operations, Purchasing, Shipping, Phone Skills, Phone Etiquette, Answering Phones, Security, Problem Solving, Collaborative Problem..., Teamwork, Team Management, Team Leadership, Team-oriented, Diversity, Investigation, Investments, Social Media, Board Relations, Friendly Demeanor, Integrity, Technology, Purchase Orders, Computers, Computer Gaming, Online Gaming, Corporate Social...
Education
University of Phoenix 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, B
Kansas State University 2007 — 2009
Associate's degree, Business Administration and Management, General, B
Salina High School South 1999 — 2004
High School Diploma, Business Administration and Management, General
Laird Noller Automotive Group August 2014 - Present
West Corporation February 2013 - June 2014
Bob Howard Autogroup October 2012 - January 2013
Midwest Security May 2012 - July 2012
Quality Inn & Suites Salina, KS March 2007 - May 2011
Courtyard By Marriott Salina, KS 2006 - 2007
Skills
Hotels, Sales, Customer Retention, Game Design, Game Development, Accounts Payable, Accounts Receivable, Hospitality, Operations Management, Human Resources, Front Office, Office Management, Schedule, Payroll, Contract Negotiation, Contract Management, Typing, Microsoft Word, Microsoft Excel, Microsoft Office, Writing, Strategic Planning, Business Strategy, Money Management, Sales Operations, Purchasing, Shipping, Phone Skills, Phone Etiquette, Answering Phones, Security, Problem Solving, Collaborative Problem..., Teamwork, Team Management, Team Leadership, Team-oriented, Diversity, Investigation, Investments, Social Media, Board Relations, Friendly Demeanor, Integrity, Technology, Purchase Orders, Computers, Computer Gaming, Online Gaming, Corporate Social...
Education
University of Phoenix 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, B
Kansas State University 2007 — 2009
Associate's degree, Business Administration and Management, General, B
Salina High School South 1999 — 2004
High School Diploma, Business Administration and Management, General
Cheryl Terrell Cheryl Terrell's West Corporation Experience January 2009 - March 2015
Job Mortgage Post Closer at Dickason Law Group
Industry Telecommunications
Experience
Dickason Law Group April 2015 - Present
West Corporation January 2009 - March 2015
Hollowell, Foster & Gepp, P.C. August 2007 - March 2008
Ganek, Wright & Dobkin, P.C, December 2002 - February 2007
Corless & Webster, P.C. January 2000 - August 2002
Ganek, Wright & Dobkin, P.C. January 1997 - January 2000
Skills
Interpersonal Skill, Communication Skills, Collaborative..., Time Management, Analytical Skills, Leadership, Administrative..., Teamwork, Organizational..., Training, Telephone Skills, Sales, Customer Service, Team Building, Microsoft Excel, Invoicing, Microsoft Word, Data Entry, Outlook, Administration, Management
Education
Kaplan University 2008 — 2011
Bachelor of Science in Management, Administration
Clayton State University 2005 — 2007
Office Technology Certificate, Legal track
Dickason Law Group April 2015 - Present
West Corporation January 2009 - March 2015
Hollowell, Foster & Gepp, P.C. August 2007 - March 2008
Ganek, Wright & Dobkin, P.C, December 2002 - February 2007
Corless & Webster, P.C. January 2000 - August 2002
Ganek, Wright & Dobkin, P.C. January 1997 - January 2000
Skills
Interpersonal Skill, Communication Skills, Collaborative..., Time Management, Analytical Skills, Leadership, Administrative..., Teamwork, Organizational..., Training, Telephone Skills, Sales, Customer Service, Team Building, Microsoft Excel, Invoicing, Microsoft Word, Data Entry, Outlook, Administration, Management
Education
Kaplan University 2008 — 2011
Bachelor of Science in Management, Administration
Clayton State University 2005 — 2007
Office Technology Certificate, Legal track
zachary rabern zachary rabern's West Corporation Experience February 2009 - March 2010
Job Online Banker 2 at Wells Fargo
Industry Financial Services
Experience
Wells Fargo June 2012 - October 2013
Allstate April 2010 - June 2011
West Corporation February 2009 - March 2010
Skills
Banking, Licensed Property &..., Multi-channel Retail, Mortgage Banking, military intelligence
Education
American InterContinental University 2011 — 2012
Master of Business Administration (MBA), Human Resources Management
Kaplan University 2009 — 2011
Bachelor's of Science, Technical and Scientific Communication
Wells Fargo June 2012 - October 2013
Allstate April 2010 - June 2011
West Corporation February 2009 - March 2010
Skills
Banking, Licensed Property &..., Multi-channel Retail, Mortgage Banking, military intelligence
Education
American InterContinental University 2011 — 2012
Master of Business Administration (MBA), Human Resources Management
Kaplan University 2009 — 2011
Bachelor's of Science, Technical and Scientific Communication
Kenneth Schmitz Kenneth Schmitz's West Corporation Experience September 2012 - March 2014
Job Systems Analyst at MidAmerican Energy Company
Industry Information Technology and Services
Experience
MidAmerican Energy Company October 2014 - Present
Alliance Technologies March 2014 - October 2014
West Corporation September 2012 - March 2014
Hertz Farm Management September 2012 - September 2012
Madison County Health Care System September 2012 - September 2012
HP Enterprise Services November 2011 - April 2012
Wells Fargo September 1995 - June 2011
Baxter Healthcare November 1992 - August 1995
Management Resources, Inc August 1991 - July 1992
Skills
Data Center, Active Directory, Troubleshooting, Windows Server, Windows, HP Server Automation, Outlook, ActiveSync, Microsoft Exchange, Citrix XenApp 6.5..., Lync Server 2010, Good Mobile, Disaster Recovery, XP, IT Management, Cisco Technologies, VMware ESX, Firewalls, VMware, Windows 7, Citrix, IIS, System Administration, Networking, McAfee Enterprise..., Blackberry Enterprise..., Group Policy, Network Administration, Information Technology, Servers, Operating Systems, Microsoft SQL Server, Help Desk Support, HP, VMware Infrastructure, Automation, Microsoft Exchange 5.5...
Education
University of Northern Iowa 1987 — 1990
BA, Management
Don Bosco High School 1982 — 1986
diploma, general
Iowa State University
Iowa State University
MidAmerican Energy Company October 2014 - Present
Alliance Technologies March 2014 - October 2014
West Corporation September 2012 - March 2014
Hertz Farm Management September 2012 - September 2012
Madison County Health Care System September 2012 - September 2012
HP Enterprise Services November 2011 - April 2012
Wells Fargo September 1995 - June 2011
Baxter Healthcare November 1992 - August 1995
Management Resources, Inc August 1991 - July 1992
Skills
Data Center, Active Directory, Troubleshooting, Windows Server, Windows, HP Server Automation, Outlook, ActiveSync, Microsoft Exchange, Citrix XenApp 6.5..., Lync Server 2010, Good Mobile, Disaster Recovery, XP, IT Management, Cisco Technologies, VMware ESX, Firewalls, VMware, Windows 7, Citrix, IIS, System Administration, Networking, McAfee Enterprise..., Blackberry Enterprise..., Group Policy, Network Administration, Information Technology, Servers, Operating Systems, Microsoft SQL Server, Help Desk Support, HP, VMware Infrastructure, Automation, Microsoft Exchange 5.5...
Education
University of Northern Iowa 1987 — 1990
BA, Management
Don Bosco High School 1982 — 1986
diploma, general
Iowa State University
Iowa State University
Michael Tunnell's West Corporation Experience January 2005 - June 2007
Job IT Specialist at HID Global
Industry Information Technology and Services
Experience
HID Global November 2014 - Present
Lockheed Martin Aeronautics April 2012 - November 2013
Goldbelt Raven March 2010 - March 2012
Science Application International Corporation December 2009 - August 2010
United Health Group/TEKsystems November 2007 - August 2009
West Corporation January 2005 - June 2007
EarthLink Tech and Care January 2005 - September 2005
Skills
Servers, A+ Certified, BMC Remedy, Active Directory, Troubleshooting, MDT, Print Servers, System Deployment, Software Deployment, Desktop Deployment, System Administration, Security+, VMware, Microsoft Office 2010, Windows 7 Migration, Windows 7, Windows Server, Blackberry Enterprise..., Microsoft Office 2007, Windows XP Pro, 6S
Education
ITT Technical Institute-San Antonio 2013 — 2015
Bachelor's degree, Project Management
ITT Technical Institute-San Antonio 2003 — 2005
AAS, Information Technology and Computer Networking
San Antonio College
AAS, Business Management; Computer Networking Ending
HID Global November 2014 - Present
Lockheed Martin Aeronautics April 2012 - November 2013
Goldbelt Raven March 2010 - March 2012
Science Application International Corporation December 2009 - August 2010
United Health Group/TEKsystems November 2007 - August 2009
West Corporation January 2005 - June 2007
EarthLink Tech and Care January 2005 - September 2005
Skills
Servers, A+ Certified, BMC Remedy, Active Directory, Troubleshooting, MDT, Print Servers, System Deployment, Software Deployment, Desktop Deployment, System Administration, Security+, VMware, Microsoft Office 2010, Windows 7 Migration, Windows 7, Windows Server, Blackberry Enterprise..., Microsoft Office 2007, Windows XP Pro, 6S
Education
ITT Technical Institute-San Antonio 2013 — 2015
Bachelor's degree, Project Management
ITT Technical Institute-San Antonio 2003 — 2005
AAS, Information Technology and Computer Networking
San Antonio College
AAS, Business Management; Computer Networking Ending
June Moore June Moore's West Corporation Experience July 2006 - May 2008
Job Express Employment Professionals
Industry Nonprofit Organization Management
Experience
American Water Company July 2008 - February 2010
West Corporation July 2006 - May 2008
Skills
Customer Service, Call Centers, Administration, Data Entry, Administrative..., Outlook, Spreadsheets, Telephone Skills, Office Management, Access, Microsoft Word, PowerPoint, Lotus Notes, Microsoft Office, Microsoft Excel, Training
Education
Kaplan University 2010 — 2012
Bachelor of Applied Science (B.A.s.), Human Services Administration, 3.92 GPA Graduated Summa Cum Laude
Kaplan University 2010 — 2012
B.S, Human Service Administration
Tompkins-Cortland Community College 1979 — 1982
AAS, Human Services
American Water Company July 2008 - February 2010
West Corporation July 2006 - May 2008
Skills
Customer Service, Call Centers, Administration, Data Entry, Administrative..., Outlook, Spreadsheets, Telephone Skills, Office Management, Access, Microsoft Word, PowerPoint, Lotus Notes, Microsoft Office, Microsoft Excel, Training
Education
Kaplan University 2010 — 2012
Bachelor of Applied Science (B.A.s.), Human Services Administration, 3.92 GPA Graduated Summa Cum Laude
Kaplan University 2010 — 2012
B.S, Human Service Administration
Tompkins-Cortland Community College 1979 — 1982
AAS, Human Services
Paula Reese-Ridgeway's West Corporation Experience April 2008 - February 2013
Job at
Industry Legal Services
Experience
JurisTemps, Inc. March 2015 - Present
Stange Law Firm, PC October 2014 - November 2014
Juristemps @ Martha C. Brown and Associates August 2014 - October 2014
Juristemps @ Simmons Browder Gianaris Angelides & Barnerd LLC June 2014 - October 2014
LRVA, LLC January 2006 - June 2014
Asurion February 2013 - September 2013
West Corporation April 2008 - February 2013
Skills
Outlook, Legal Research, Microsoft Office, Research, Microsoft Excel, Microsoft Word, System Administration, Contract Negotiation, PowerPoint, Government, Administrative..., Westlaw, Legal Assistance, Software Documentation, Public Policy, Access, Document Review, Litigation Support, Policy, Customer Service, REJIS, Accounts Payable, Accounts Receivable, Legal Documents, Courts, Trials, Family Law, File Management, Wordperfect, Legal Writing, Office Administration, Document Drafting, Filing, Calendaring, Fax, Legal Compliance, Motions, QuickBooks, Lexis
Education
Kaplan University-Davenport Campus 2013 — 2015
Legal Studies, Legal Assistant/Paralegal, 3.2
JurisTemps, Inc. March 2015 - Present
Stange Law Firm, PC October 2014 - November 2014
Juristemps @ Martha C. Brown and Associates August 2014 - October 2014
Juristemps @ Simmons Browder Gianaris Angelides & Barnerd LLC June 2014 - October 2014
LRVA, LLC January 2006 - June 2014
Asurion February 2013 - September 2013
West Corporation April 2008 - February 2013
Skills
Outlook, Legal Research, Microsoft Office, Research, Microsoft Excel, Microsoft Word, System Administration, Contract Negotiation, PowerPoint, Government, Administrative..., Westlaw, Legal Assistance, Software Documentation, Public Policy, Access, Document Review, Litigation Support, Policy, Customer Service, REJIS, Accounts Payable, Accounts Receivable, Legal Documents, Courts, Trials, Family Law, File Management, Wordperfect, Legal Writing, Office Administration, Document Drafting, Filing, Calendaring, Fax, Legal Compliance, Motions, QuickBooks, Lexis
Education
Kaplan University-Davenport Campus 2013 — 2015
Legal Studies, Legal Assistant/Paralegal, 3.2
Andrew Bisceglia Andrew Bisceglia's West Corporation Experience June 2015 - Present
Job Global Account Executive at InterCall
Industry Marketing and Advertising
Experience
West Corporation June 2015 - Present
Granite Telecommunications March 2015 - June 2015
Vitti Bags December 2014 - April 2015
Bisce. LLC January 2011 - January 2013
Solix Inc. February 2012 - December 2012
NewWebDesign June 2011 - December 2011
Skills
Marketing, Leadership, Social Media, Social Media Marketing, Microsoft Office, Management, Email Marketing, Microsoft Excel, Advertising, Customer Service, PowerPoint, Social Networking, Sales, Sales Management, Prezi, Microsoft Word, Google+, Market Research, Marketing Communications, Public Relations, Communication, Online Marketing, Product Marketing, Business Strategy, Strategic Planning, Outlook, Unified Communications, Telecommunications
Education
Johnson & Wales University
Bachlors of Science, Marketing; International Business/Advertising
Johnson and Wales University
Associates of Science, Marketing
West Corporation June 2015 - Present
Granite Telecommunications March 2015 - June 2015
Vitti Bags December 2014 - April 2015
Bisce. LLC January 2011 - January 2013
Solix Inc. February 2012 - December 2012
NewWebDesign June 2011 - December 2011
Skills
Marketing, Leadership, Social Media, Social Media Marketing, Microsoft Office, Management, Email Marketing, Microsoft Excel, Advertising, Customer Service, PowerPoint, Social Networking, Sales, Sales Management, Prezi, Microsoft Word, Google+, Market Research, Marketing Communications, Public Relations, Communication, Online Marketing, Product Marketing, Business Strategy, Strategic Planning, Outlook, Unified Communications, Telecommunications
Education
Johnson & Wales University
Bachlors of Science, Marketing; International Business/Advertising
Johnson and Wales University
Associates of Science, Marketing
Crystal Edwards Crystal Edwards's West Corporation Experience December 2003 - May 2007
Job Reporting Specialist I at CRIF Lending Solutions
Industry Computer Software
Experience
CRIF Lending Solutions April 2015 - Present
CRIF Lending Solutions November 2013 - April 2015
CRIF Lending Solutions January 2011 - November 2013
DSS Dept of Social Services State of Louisiana October 2009 - December 2010
State of Louisiana June 2007 - October 2009
West Corporation December 2003 - May 2007
Skills
Troubleshooting, Software Documentation, Databases, Microsoft Office, Management, Crystal Reports, Windows, SharePoint, Access, Training, Citrix, SQL Server Reporting...
Education
ITI Technical College 2007 — 2009
Associate's degree, Information Technology, 3.54
Belaire High 2001 — 2002
IMMS
CRIF Lending Solutions April 2015 - Present
CRIF Lending Solutions November 2013 - April 2015
CRIF Lending Solutions January 2011 - November 2013
DSS Dept of Social Services State of Louisiana October 2009 - December 2010
State of Louisiana June 2007 - October 2009
West Corporation December 2003 - May 2007
Skills
Troubleshooting, Software Documentation, Databases, Microsoft Office, Management, Crystal Reports, Windows, SharePoint, Access, Training, Citrix, SQL Server Reporting...
Education
ITI Technical College 2007 — 2009
Associate's degree, Information Technology, 3.54
Belaire High 2001 — 2002
IMMS
Michelle Suh Michelle Suh's West Corporation Experience July 2012 - May 2013
Job Substitute Teacher at Kelly Educational Staffing
Industry Government Administration
Experience
Kelly Educational Staffing May 2015 - Present
Sykes Enterprises, Inc. September 2010 - November 2014
Automated Health Systems February 2014 - April 2014
Begum Internal Medicine September 2013 - February 2014
Florida Department of Health 2014 - 2014
Florida Department of Revenue March 2013 - September 2013
West Corporation July 2012 - May 2013
Flowers Foods & Subsidiaries August 2008 - September 2010
SkillStorm November 2007 - July 2008
Citi January 2005 - May 2007
Skills
web development, Customer Service..., Customer Service..., Technical Support, Technical Writing, Call Centers, Medical Assisting, Phlebotomy, Photoshop, Dreamweaver, Expression Web, Photography, Regulatory Compliance, Microsoft Word, Microsoft Excel, Microsoft Exchange, Microsoft SQL Server, iWeb, Keynote, Apple Numbers, iPhoto, Mac OS, Windows Phone, Windows Azure, Windows XP, Windows 7, HTML, CSS, Animal Care, Animal Training, Roller Derby, Surfing, Music Education, Music Theory, Orchestral Music, Acrylic Painting, Watercolor, CPR Certified, Customer Support, Customer Service
Education
Kaplan University 2012 — 2016
Bachelor of Science (B.S.), Information Technology, Junior
Remington College 2003 — 2004
Diploma, Medical/Clinical Assistant, 4.0
Kelly Educational Staffing May 2015 - Present
Sykes Enterprises, Inc. September 2010 - November 2014
Automated Health Systems February 2014 - April 2014
Begum Internal Medicine September 2013 - February 2014
Florida Department of Health 2014 - 2014
Florida Department of Revenue March 2013 - September 2013
West Corporation July 2012 - May 2013
Flowers Foods & Subsidiaries August 2008 - September 2010
SkillStorm November 2007 - July 2008
Citi January 2005 - May 2007
Skills
web development, Customer Service..., Customer Service..., Technical Support, Technical Writing, Call Centers, Medical Assisting, Phlebotomy, Photoshop, Dreamweaver, Expression Web, Photography, Regulatory Compliance, Microsoft Word, Microsoft Excel, Microsoft Exchange, Microsoft SQL Server, iWeb, Keynote, Apple Numbers, iPhoto, Mac OS, Windows Phone, Windows Azure, Windows XP, Windows 7, HTML, CSS, Animal Care, Animal Training, Roller Derby, Surfing, Music Education, Music Theory, Orchestral Music, Acrylic Painting, Watercolor, CPR Certified, Customer Support, Customer Service
Education
Kaplan University 2012 — 2016
Bachelor of Science (B.S.), Information Technology, Junior
Remington College 2003 — 2004
Diploma, Medical/Clinical Assistant, 4.0
Terry Brooke's West Corporation Experience March 1992 - March 2015
Job Software Engineer at Alorica
Industry Information Technology and Services
Experience
Alorica March 2015 - Present
West Corporation March 1992 - March 2015
Skills
Software Development, SQL, C#, Microsoft SQL Server, Software Project..., Visual Basic, .NET, Visual Studio, Team Foundation Server, Project Management, R&D, TCP/IP, Technical Writing, Web Development, XML, HTML 5, Software Design, Agile Methodologies, Web Services
Education
Iowa State University 1985 — 1990
Bachelor of Science (B.S.), Computer Science
Alorica March 2015 - Present
West Corporation March 1992 - March 2015
Skills
Software Development, SQL, C#, Microsoft SQL Server, Software Project..., Visual Basic, .NET, Visual Studio, Team Foundation Server, Project Management, R&D, TCP/IP, Technical Writing, Web Development, XML, HTML 5, Software Design, Agile Methodologies, Web Services
Education
Iowa State University 1985 — 1990
Bachelor of Science (B.S.), Computer Science
Jereomy Frum's West Corporation Experience November 2012 - March 2015
Job Senior Software Developer at TD Ameritrade
Industry Computer Software
Experience
TD Ameritrade May 2015 - Present
Alorica March 2015 - May 2015
West Corporation November 2012 - March 2015
West WCMG May 2009 - May 2012
West Notifications Group May 2007 - May 2009
West June 2002 - June 2007
West Outbound May 2002 - May 2007
Sitel Corporation May 1994 - May 1997
Skills
Microsoft SQL Server, SQL, Unix, XML, SDLC, Agile Methodologies, Databases, C#, Software Development, Troubleshooting, Vendor Management, Software Project..., Disaster Recovery, Integration, Requirements Analysis, Process Improvement, Visual Basic
Education
Metropolitan Community College 1981 — 2012
Northwest High School 1985 — 1988
Iowa Western Community College
Business Administration and Management, General
TD Ameritrade May 2015 - Present
Alorica March 2015 - May 2015
West Corporation November 2012 - March 2015
West WCMG May 2009 - May 2012
West Notifications Group May 2007 - May 2009
West June 2002 - June 2007
West Outbound May 2002 - May 2007
Sitel Corporation May 1994 - May 1997
Skills
Microsoft SQL Server, SQL, Unix, XML, SDLC, Agile Methodologies, Databases, C#, Software Development, Troubleshooting, Vendor Management, Software Project..., Disaster Recovery, Integration, Requirements Analysis, Process Improvement, Visual Basic
Education
Metropolitan Community College 1981 — 2012
Northwest High School 1985 — 1988
Iowa Western Community College
Business Administration and Management, General
Chad Schlichte's West Corporation Experience June 2009 - Present
Job Senior Systems Administrator
Industry Telecommunications
Experience
West Corporation June 2009 - Present
West Corporation 2006 - 2011
Skills
DNS, Active Directory, Troubleshooting, Windows Server, Cisco Technologies, Process Improvement, System Administration, Disaster Recovery, Firewalls, TCP/IP, Servers, Network Administration, Routers, Red Hat Linux, Switches, Data Center
Education
Iowa State University 1996 — 2000
West Corporation June 2009 - Present
West Corporation 2006 - 2011
Skills
DNS, Active Directory, Troubleshooting, Windows Server, Cisco Technologies, Process Improvement, System Administration, Disaster Recovery, Firewalls, TCP/IP, Servers, Network Administration, Routers, Red Hat Linux, Switches, Data Center
Education
Iowa State University 1996 — 2000
Brett Bock's West Corporation Experience April 2010 - February 2012
Job Information Technology
Industry Financial Services
Experience
Kiewit February 2012 - Present
West Corporation April 2010 - February 2012
First National Bank of Omaha August 2004 - April 2010
First National August 2004 - December 2007
IP Revolution 2002 - 2004
Education
Kansas State University 1989 — 1993
BS, Engineering
Kiewit February 2012 - Present
West Corporation April 2010 - February 2012
First National Bank of Omaha August 2004 - April 2010
First National August 2004 - December 2007
IP Revolution 2002 - 2004
Education
Kansas State University 1989 — 1993
BS, Engineering
Marvin Henderson Jr.'s West Corporation Experience July 2013 - Present
Job Enterprise Storage Administrator at West Corporation
Industry Information Technology and Services
Experience
West Corporation July 2013 - Present
West Corporation July 2010 - July 2013
West Corporation January 2008 - July 2010
West Corporation July 2007 - January 2008
Target Corporation 2004 - 2007
Skills
Cabling, Cisco Call Manager, Troubleshooting, Technical Support, Routers, Cisco Technologies, Switches
Education
Metropolitan Community College 2004 — 2007
Associate of Science (AS), Computer Systems Networking and Telecommunications
University of Nebraska at Omaha 2004 — 2007
Iowa State University 2001 — 2002
Grinnell Senior Highschool 1997 — 2001
High School Diploma
West Corporation July 2013 - Present
West Corporation July 2010 - July 2013
West Corporation January 2008 - July 2010
West Corporation July 2007 - January 2008
Target Corporation 2004 - 2007
Skills
Cabling, Cisco Call Manager, Troubleshooting, Technical Support, Routers, Cisco Technologies, Switches
Education
Metropolitan Community College 2004 — 2007
Associate of Science (AS), Computer Systems Networking and Telecommunications
University of Nebraska at Omaha 2004 — 2007
Iowa State University 2001 — 2002
Grinnell Senior Highschool 1997 — 2001
High School Diploma
Jason Ruiz's West Corporation Experience November 2008 - April 2014
Job Find your passion. Follow your passion. Every day of your life.
Industry Outsourcing/Offshoring
Experience
West Asset Management April 2015 - Present
Finding My Passion December 2014 - April 2015
Allied Global April 2014 - December 2014
West Corporation November 2008 - April 2014
West Asset Management August 2004 - November 2008
Omnium Worldwide June 2003 - August 2004
Skills
New Business Development, Relationship Management, Contract Negotiation, Building Relationships, Sales, Salesforce.com, Key Account Management, Key Account Development, Collections, Third Party Collections, Delinquency Management, Call Centers, Credit, Finance, Operations Management, Business Development, Management, Telecommunications, Financial Services, Account Management, Customer Satisfaction, Outsourcing, Call Center, CRM
Education
Iowa State University 1996 — 2001
Bachelor of Science, Majors in Accounting and Finance
West Asset Management April 2015 - Present
Finding My Passion December 2014 - April 2015
Allied Global April 2014 - December 2014
West Corporation November 2008 - April 2014
West Asset Management August 2004 - November 2008
Omnium Worldwide June 2003 - August 2004
Skills
New Business Development, Relationship Management, Contract Negotiation, Building Relationships, Sales, Salesforce.com, Key Account Management, Key Account Development, Collections, Third Party Collections, Delinquency Management, Call Centers, Credit, Finance, Operations Management, Business Development, Management, Telecommunications, Financial Services, Account Management, Customer Satisfaction, Outsourcing, Call Center, CRM
Education
Iowa State University 1996 — 2001
Bachelor of Science, Majors in Accounting and Finance
Sireesha Kanuri's West Corporation Experience April 2014 - Present
Job Database Administrator at West Corporation
Industry Financial Services
Experience
West Corporation April 2014 - Present
NOAA November 2011 - April 2014
T.Rowe Price April 2011 - May 2012
Skills
Business Objects, Web Intelligence, Data Warehousing, Visual Basic, SAP Certified..., Business Process
Education
Jawaharlal Nehru Technological University
Bachelors, Electrical and Communication Engineering
Lousiana State University
Masters, Engineering Sciences
West Corporation April 2014 - Present
NOAA November 2011 - April 2014
T.Rowe Price April 2011 - May 2012
Skills
Business Objects, Web Intelligence, Data Warehousing, Visual Basic, SAP Certified..., Business Process
Education
Jawaharlal Nehru Technological University
Bachelors, Electrical and Communication Engineering
Lousiana State University
Masters, Engineering Sciences
Franck Akati's West Corporation Experience September 2006 - June 2008
Job Staff Accountant at Art Lithocraft
Industry Accounting
Experience
Art Lithocraft April 2015 - Present
Cargotec Corporation September 2013 - January 2015
Community Action Partnership of Greater St. Joseph April 2013 - July 2013
Jampad Accounting and Tax Services Inc June 2008 - April 2013
West Corporation September 2006 - June 2008
Skills
Call Center, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Telecommunications, Outlook, Microsoft Office, Microsoft Excel, Teamwork, Access, Customer Support, Payments, Process Improvement, Telemarketing, Healthcare Industry, Healthcare Information..., Healthcare Improvement, Quality Improvement, Accounting, Accounts Receivable
Education
Johnson County Community College 2014 — 2015
Health Information System Workflow Management and training Specia, Healthcare IT
University of Missouri-Kansas City 2012 — 2012
Accounting
University of Nebraska at Omaha 2000 — 2006
Bachelor of Science, Business Administration; Finance and Banking
Pere Aupiais
Art Lithocraft April 2015 - Present
Cargotec Corporation September 2013 - January 2015
Community Action Partnership of Greater St. Joseph April 2013 - July 2013
Jampad Accounting and Tax Services Inc June 2008 - April 2013
West Corporation September 2006 - June 2008
Skills
Call Center, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Telecommunications, Outlook, Microsoft Office, Microsoft Excel, Teamwork, Access, Customer Support, Payments, Process Improvement, Telemarketing, Healthcare Industry, Healthcare Information..., Healthcare Improvement, Quality Improvement, Accounting, Accounts Receivable
Education
Johnson County Community College 2014 — 2015
Health Information System Workflow Management and training Specia, Healthcare IT
University of Missouri-Kansas City 2012 — 2012
Accounting
University of Nebraska at Omaha 2000 — 2006
Bachelor of Science, Business Administration; Finance and Banking
Pere Aupiais
Marcella DeCausey's West Corporation Experience February 1997 - June 2003
Job Pharmacy Technician at Publix
Industry Pharmaceuticals
Experience
Publix RealtorCentury 21 Advanced All ServiceSeptember 2003 - January 2007
West Corporation February 1997 - June 2003
Education
Polk State College 2009 — 2014
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management
Kean University 1990 — 1993
Publix RealtorCentury 21 Advanced All ServiceSeptember 2003 - January 2007
West Corporation February 1997 - June 2003
Education
Polk State College 2009 — 2014
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management
Kean University 1990 — 1993
Jeff Ealy's West Corporation Experience October 2012 - March 2015
Job Systems Architect at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica March 2015 - Present
West Corporation October 2012 - March 2015
West Business Solutions August 2007 - October 2012
Omnium Worldwide April 2004 - August 2007
Oral-B Laboratories August 2002 - April 2004
Aegon Insurance Group April 2001 - August 2002
American Republic Insurance Company May 1998 - April 2001
Skills
vSphere, IBM Certified, Disaster Recovery, Active Directory, SDLC, Visio, Microsoft Exchange, Data Center, Microsoft SQL Server, Vendor Management, SQL, Software Documentation, Process Improvement, SharePoint, Business Analysis, Data Warehousing, IT Management, Unix, Security, Requirements Analysis, VMware Infrastructure, Hyper-V, Microsoft Servers, Virtualization, IBM Power, Microsoft Cluster, IBM iSeries, Offshore Management, System Center Suite, Enterprise Architecture, System Architecture, Cisco UCS, Converged Communications, Avaya IP Telephony, CIC, vCloud, NICE Call Recording, SSAE 16, PCI DSS, Firewalls, Checkpoint Security, DMZ, Troubleshooting, VMware, Servers, Cisco Technologies, Integration, Cloud Computing
Education
Iowa State University 1996 — 2000
B.S, Management Information Systems
Glidden-Ralston 1985 — 1996
High School Diploma
Alorica March 2015 - Present
West Corporation October 2012 - March 2015
West Business Solutions August 2007 - October 2012
Omnium Worldwide April 2004 - August 2007
Oral-B Laboratories August 2002 - April 2004
Aegon Insurance Group April 2001 - August 2002
American Republic Insurance Company May 1998 - April 2001
Skills
vSphere, IBM Certified, Disaster Recovery, Active Directory, SDLC, Visio, Microsoft Exchange, Data Center, Microsoft SQL Server, Vendor Management, SQL, Software Documentation, Process Improvement, SharePoint, Business Analysis, Data Warehousing, IT Management, Unix, Security, Requirements Analysis, VMware Infrastructure, Hyper-V, Microsoft Servers, Virtualization, IBM Power, Microsoft Cluster, IBM iSeries, Offshore Management, System Center Suite, Enterprise Architecture, System Architecture, Cisco UCS, Converged Communications, Avaya IP Telephony, CIC, vCloud, NICE Call Recording, SSAE 16, PCI DSS, Firewalls, Checkpoint Security, DMZ, Troubleshooting, VMware, Servers, Cisco Technologies, Integration, Cloud Computing
Education
Iowa State University 1996 — 2000
B.S, Management Information Systems
Glidden-Ralston 1985 — 1996
High School Diploma
Stephen Beckley's West Corporation Experience September 2011 - Present
Job Executive Director at Alorica
Industry Telecommunications
Experience
Alorica March 2015 - Present
West Corporation September 2011 - Present
West Corporation June 2009 - September 2011
West Interactive December 2007 - June 2009
Skills
Telecommunications, Telephony, Managed Services, Process Improvement, Call Center, Call Centers, VoIP, Project Management, Vendor Management, Management, Account Management, Wireless, Customer Service, Solution Selling, Data Center, Customer Experience, Cloud Computing, Customer Satisfaction, Unified Communications, Salesforce.com
Education
Kansas State University 1992 — 1998
BS, Business Management, English Lit
Shawnee Mission North
Alorica March 2015 - Present
West Corporation September 2011 - Present
West Corporation June 2009 - September 2011
West Interactive December 2007 - June 2009
Skills
Telecommunications, Telephony, Managed Services, Process Improvement, Call Center, Call Centers, VoIP, Project Management, Vendor Management, Management, Account Management, Wireless, Customer Service, Solution Selling, Data Center, Customer Experience, Cloud Computing, Customer Satisfaction, Unified Communications, Salesforce.com
Education
Kansas State University 1992 — 1998
BS, Business Management, English Lit
Shawnee Mission North
Chiquita King, M.S.Ed.'s West Corporation Experience June 2007 - August 2007
Job Learning Systems Instructional Designer (Associate) at Booz Allen Hamilton
Industry Management Consulting
Experience
Booz Allen Hamilton June 2011 - Present
Harrisonburg-Rockingham Child Day Care Center January 2011 - May 2011
C2 Technologies May 2010 - May 2011
Centennial Scholars Program (JMU) August 2009 - May 2011
JMU Learning, Technology, and Leadership Education June 2009 - August 2009
JMU Student Government Association April 2008 - April 2009
MLC Advertising September 2008 - December 2008
Great Eastern Resort Corporation June 2008 - August 2008
JMU Center for Multicultural Student Services May 2008 - August 2008
West Corporation June 2007 - August 2007
Skills
Instructional Design, E-Learning, Instructor-led Training, Employee Training, Editing, Technical Writing, Business Writing, Public Speaking, Captivate, Photoshop, iMovie, Final Cut Pro, SharePoint, Dreamweaver, Research, Speech Writing, Press Releases, SnagIt, Building Relationships, Self-starter, Highly detail oriented, Staff Development, Program Management, Leadership
Education
James Madison University 2009 — 2011
M.S.Ed., Adult Education/Human Resource Development (concentration in Instructional Design)
James Madison University 2005 — 2009
B.S., Media Arts and Design, Technical and Scientific Communication, Communication Studies
Booz Allen Hamilton June 2011 - Present
Harrisonburg-Rockingham Child Day Care Center January 2011 - May 2011
C2 Technologies May 2010 - May 2011
Centennial Scholars Program (JMU) August 2009 - May 2011
JMU Learning, Technology, and Leadership Education June 2009 - August 2009
JMU Student Government Association April 2008 - April 2009
MLC Advertising September 2008 - December 2008
Great Eastern Resort Corporation June 2008 - August 2008
JMU Center for Multicultural Student Services May 2008 - August 2008
West Corporation June 2007 - August 2007
Skills
Instructional Design, E-Learning, Instructor-led Training, Employee Training, Editing, Technical Writing, Business Writing, Public Speaking, Captivate, Photoshop, iMovie, Final Cut Pro, SharePoint, Dreamweaver, Research, Speech Writing, Press Releases, SnagIt, Building Relationships, Self-starter, Highly detail oriented, Staff Development, Program Management, Leadership
Education
James Madison University 2009 — 2011
M.S.Ed., Adult Education/Human Resource Development (concentration in Instructional Design)
James Madison University 2005 — 2009
B.S., Media Arts and Design, Technical and Scientific Communication, Communication Studies
David Woodfill's West Corporation Experience April 2011 - Present
Job Employment Specialist at West Corporation
Industry Human Resources
Experience
West Corporation April 2011 - Present
West Corporation December 2009 - January 2010
myOfficeGurus May 2009 - September 2009
Securities America August 2001 - May 2009
Norwest Bank 1997 - 1999
Skills
Data Entry, Employee Relations
Education
Iowa State University 1993 — 1996
B.S., Psychology
West Corporation April 2011 - Present
West Corporation December 2009 - January 2010
myOfficeGurus May 2009 - September 2009
Securities America August 2001 - May 2009
Norwest Bank 1997 - 1999
Skills
Data Entry, Employee Relations
Education
Iowa State University 1993 — 1996
B.S., Psychology
Vickie Cesna's West Corporation Experience April 2000 - December 2009
Job Manager at Physicians Immediate Care
Industry Hospital & Health Care
Experience
Physicians Immediate Care July 2015 - Present
Sage Technologies June 2014 - April 2015
Sears Holdings Corporation August 2010 - May 2014
West Corporation April 2000 - December 2009
West Corporation April 2000 - December 2001
Rockford Health System January 1998 - February 2000
Rockford Health System October 1985 - February 2000
Rockford Health System March 1996 - January 1998
Rainbow Academy June 1983 - October 1985
Concordia Lutheran School September 1977 - June 1983
Skills
Call Center, Troubleshooting, Management, Quality Assurance, Team Building, System Administration, Customer Service, Customer Satisfaction, Coaching, Training, Call Centers, Performance Management, Inventory Management, Telecommunications, Team Leadership, Program Management, Outsourcing, Customer Experience, Employee Training, Leadership, Budgets, Process Improvement, Operations Management, Vendor Management, Cross-functional Team..., Business Process..., Project Management, Time Management, Account Management, BPO, Change Management, Analysis, CRM, Project Planning, Hiring, Sales, Service Delivery, Employee Relations, Workforce Management, Quality Management, Business Analysis, Strategic Planning, Leadership Development, Recruiting, Strategy, Human Resources, Software Project..., Team Management, Enterprise Software, Microsoft Excel
Education
University of Wisconsin-Milwaukee
BS Education, Education and Language Arts
University of Wisconsin-Milwaukee
BS Education, K - 8 Education
James Madison University
Physicians Immediate Care July 2015 - Present
Sage Technologies June 2014 - April 2015
Sears Holdings Corporation August 2010 - May 2014
West Corporation April 2000 - December 2009
West Corporation April 2000 - December 2001
Rockford Health System January 1998 - February 2000
Rockford Health System October 1985 - February 2000
Rockford Health System March 1996 - January 1998
Rainbow Academy June 1983 - October 1985
Concordia Lutheran School September 1977 - June 1983
Skills
Call Center, Troubleshooting, Management, Quality Assurance, Team Building, System Administration, Customer Service, Customer Satisfaction, Coaching, Training, Call Centers, Performance Management, Inventory Management, Telecommunications, Team Leadership, Program Management, Outsourcing, Customer Experience, Employee Training, Leadership, Budgets, Process Improvement, Operations Management, Vendor Management, Cross-functional Team..., Business Process..., Project Management, Time Management, Account Management, BPO, Change Management, Analysis, CRM, Project Planning, Hiring, Sales, Service Delivery, Employee Relations, Workforce Management, Quality Management, Business Analysis, Strategic Planning, Leadership Development, Recruiting, Strategy, Human Resources, Software Project..., Team Management, Enterprise Software, Microsoft Excel
Education
University of Wisconsin-Milwaukee
BS Education, Education and Language Arts
University of Wisconsin-Milwaukee
BS Education, K - 8 Education
James Madison University
Keri Austin's West Corporation Experience 2009 - 2011
Job Research Assistant
Industry Research
Experience
Independent Research July 2015 - Present
Hancock Historical Museum 2014 - 2015
Sandusky Library 2014 - 2014
West Corporation 2009 - 2011
Keri Austin Photography September 2007 - December 2010
US Army 1989 - 1993
Skills
Photography, Customer Service, Event Planning, Fundraising, Social Media, Facebook, Event Management, Social Networking, Merchandising, Marketing, Coaching, Management, Politics, Policy, Digital Photography, Advertising, Social Media Marketing, Microsoft Office, Museum Collections, Archival Preservation, Archival Management, Historic Preservation, Museology, Museums, Genealogy, Public Speaking, Training, Research, Microsoft Excel, Leadership, Writing
Education
Kent State University 2013 — 2014
Master of Library & Information Science (M.L.I.S.), Museum Studies
Kaplan University 2009 — 2013
Bachelor of Science (B.S.), Political Science, 3.95
New York Institute of Photography 2006 — 2008
Certificate, Professional Photography
Independent Research July 2015 - Present
Hancock Historical Museum 2014 - 2015
Sandusky Library 2014 - 2014
West Corporation 2009 - 2011
Keri Austin Photography September 2007 - December 2010
US Army 1989 - 1993
Skills
Photography, Customer Service, Event Planning, Fundraising, Social Media, Facebook, Event Management, Social Networking, Merchandising, Marketing, Coaching, Management, Politics, Policy, Digital Photography, Advertising, Social Media Marketing, Microsoft Office, Museum Collections, Archival Preservation, Archival Management, Historic Preservation, Museology, Museums, Genealogy, Public Speaking, Training, Research, Microsoft Excel, Leadership, Writing
Education
Kent State University 2013 — 2014
Master of Library & Information Science (M.L.I.S.), Museum Studies
Kaplan University 2009 — 2013
Bachelor of Science (B.S.), Political Science, 3.95
New York Institute of Photography 2006 — 2008
Certificate, Professional Photography
Floyd Horsley's West Corporation Experience 2013 - 2015
Job Telecom Analyst at Insight Communications
Industry Telecommunications
Experience
Insight Communications Voice EngineerWest Corporation2013 - 2015
West Corporation 2013 - 2015
Lightyear Communications April 1996 - October 2007
Papa Johns 1990 - 1999
Skills
VoIP, Unified Communications, Cisco IOS, Cisco Technologies, Telephony, Telecommunications, MPLS, Routers, LAN-WAN, WAN, Call Centers, Switches, IP, Wireless, SIP, Network Design, Cisco Call Manager, Network Architecture, Ethernet, Broadband, Networking, Computer Network..., TCP/IP, T1, OSPF, Network Engineering, Data Center, Routing
Education
Jefferson Community College 1990 — 2005
AS, IT
Insight Communications Voice EngineerWest Corporation2013 - 2015
West Corporation 2013 - 2015
Lightyear Communications April 1996 - October 2007
Papa Johns 1990 - 1999
Skills
VoIP, Unified Communications, Cisco IOS, Cisco Technologies, Telephony, Telecommunications, MPLS, Routers, LAN-WAN, WAN, Call Centers, Switches, IP, Wireless, SIP, Network Design, Cisco Call Manager, Network Architecture, Ethernet, Broadband, Networking, Computer Network..., TCP/IP, T1, OSPF, Network Engineering, Data Center, Routing
Education
Jefferson Community College 1990 — 2005
AS, IT
Sandra Pugh's West Corporation Experience 2000 - October 2012
Job Exploring possibilities
Industry Computer Hardware
Experience
West IP Communications October 2012 - August 2013
West Corporation 2000 - October 2012
West Corporation 2002 - 2006
First Data Corporation 1990 - 2000
Skills
Customer Experience, Customer Support, Customer Service, Telecommunications, Project Coordination, Service Implementation, Process Improvement, Software Documentation, Technical Support, Account Management, Databases, Leadership, Managed Services, Management, Program Management, Project Management, Team Leadership, Troubleshooting, Vendor Management, VoIP, Networking, Team Building
Education
IT Ready
IT Ready
The University of Kansas 1969 — 1974
undergraduate
Angelo State University 1977 — 1979
BBA, Accounting
Iowa Western Community College 1997 — 1997
Certification for Cobol Programming, Computer Programming, Specific Applications
West IP Communications October 2012 - August 2013
West Corporation 2000 - October 2012
West Corporation 2002 - 2006
First Data Corporation 1990 - 2000
Skills
Customer Experience, Customer Support, Customer Service, Telecommunications, Project Coordination, Service Implementation, Process Improvement, Software Documentation, Technical Support, Account Management, Databases, Leadership, Managed Services, Management, Program Management, Project Management, Team Leadership, Troubleshooting, Vendor Management, VoIP, Networking, Team Building
Education
IT Ready
IT Ready
The University of Kansas 1969 — 1974
undergraduate
Angelo State University 1977 — 1979
BBA, Accounting
Iowa Western Community College 1997 — 1997
Certification for Cobol Programming, Computer Programming, Specific Applications
Sai Srinivas Sriparasa's West Corporation Experience January 2011 - April 2011
Job AWS Professional Services Big Data Consultant at Amazon Web Services
Industry Information Technology and Services
Experience
Amazon Web Services October 2014 - Present
NDN, Inc. February 2014 - October 2014
SAC Capital August 2013 - February 2014
Sagarsoft, Inc February 2013 - February 2014
OPTBuzZ June 2012 - December 2013
Empyrean Benefit Solutions October 2012 - September 2013
Sharecare, Inc November 2011 - October 2012
Apple Inc. April 2011 - November 2011
West Corporation January 2011 - April 2011
The Operations Excellence Group August 2010 - January 2011
Skills
Hadoop, Apache Spark, Hive, Apache Pig, AWS EMR, HBase, AWS Redshift, Apache Kafka, Python 3, Cascading, Amazon Kinesis, Apache Flume, jQuery, PHP, AJAX, Python, MySQL, JSON, JavaScript, Linux, XML, Drupal, Web Services, HTML, Performance Tuning, SQL, RDBMS, Data Caching, Distributed Caching, Online Advertising, Fedora, Memcached, CSS, Web Applications, MongoDB, Node.js
Education
Texas A&M International University 2008 — 2009
Masters, MIS
Jawaharlal Nehru Technological University 2003 — 2007
Bachelors, Technology
Amazon Web Services October 2014 - Present
NDN, Inc. February 2014 - October 2014
SAC Capital August 2013 - February 2014
Sagarsoft, Inc February 2013 - February 2014
OPTBuzZ June 2012 - December 2013
Empyrean Benefit Solutions October 2012 - September 2013
Sharecare, Inc November 2011 - October 2012
Apple Inc. April 2011 - November 2011
West Corporation January 2011 - April 2011
The Operations Excellence Group August 2010 - January 2011
Skills
Hadoop, Apache Spark, Hive, Apache Pig, AWS EMR, HBase, AWS Redshift, Apache Kafka, Python 3, Cascading, Amazon Kinesis, Apache Flume, jQuery, PHP, AJAX, Python, MySQL, JSON, JavaScript, Linux, XML, Drupal, Web Services, HTML, Performance Tuning, SQL, RDBMS, Data Caching, Distributed Caching, Online Advertising, Fedora, Memcached, CSS, Web Applications, MongoDB, Node.js
Education
Texas A&M International University 2008 — 2009
Masters, MIS
Jawaharlal Nehru Technological University 2003 — 2007
Bachelors, Technology
SriHoney Madhavarapu's West Corporation Experience October 2014 - February 2015
Job Software Analyst at Alorica
Industry Information Technology and Services
Experience
Alorica February 2015 - Present
West Corporation October 2014 - February 2015
Accenture March 2009 - December 2012
Mahindra Satyam September 2006 - February 2009
Skills
Sun Certified Java..., Java Enterprise Edition, Core Java, JavaBeans, JavaScript, Struts, MVC Architecture, Springs, HTML scripting, Servlets, VBA, Enterprise GIS, GIS Application, ArcGIS, Microsoft SQL Server, JSP
Education
Jawaharlal Nehru Technological University 2002 — 2006
Bachelor's degree, Electrical and Electronics Engineering, 78%
St. Mary's EM High School 1998 — 2000
Alorica February 2015 - Present
West Corporation October 2014 - February 2015
Accenture March 2009 - December 2012
Mahindra Satyam September 2006 - February 2009
Skills
Sun Certified Java..., Java Enterprise Edition, Core Java, JavaBeans, JavaScript, Struts, MVC Architecture, Springs, HTML scripting, Servlets, VBA, Enterprise GIS, GIS Application, ArcGIS, Microsoft SQL Server, JSP
Education
Jawaharlal Nehru Technological University 2002 — 2006
Bachelor's degree, Electrical and Electronics Engineering, 78%
St. Mary's EM High School 1998 — 2000
Manasa Madabhushi's West Corporation Experience May 2011 - May 2012
Job Software Engineer at IBM
Industry Information Technology and Services
Experience
IBM February 2014 - Present
Kenexa, an IBM Company June 2012 - January 2014
West Corporation May 2011 - May 2012
Skills
SQL, Microsoft SQL Server, MySQL, HTML, Databases, Software Development
Education
University of Nebraska at Omaha 2010 — 2012
Master's degree, Management Information Systems, General
Jawaharlal Nehru Technological University 2006 — 2010
Bachelor of Technology (B.Tech.), Electronics and Communication Engineering
Project Management Institute
Certified Associate in Project Management - CAPM
IBM February 2014 - Present
Kenexa, an IBM Company June 2012 - January 2014
West Corporation May 2011 - May 2012
Skills
SQL, Microsoft SQL Server, MySQL, HTML, Databases, Software Development
Education
University of Nebraska at Omaha 2010 — 2012
Master's degree, Management Information Systems, General
Jawaharlal Nehru Technological University 2006 — 2010
Bachelor of Technology (B.Tech.), Electronics and Communication Engineering
Project Management Institute
Certified Associate in Project Management - CAPM
Anne Rinaldi's West Corporation Experience December 2010 - Present
Job Shared Services Support at West Corporation
Industry Financial Services
Experience
West Corporation December 2010 - Present
Repwest Insurance Company August 1997 - April 2009
Target August 1995 - August 1997
Skills
Process Improvement, Customer Service, Credit, Vendor Management, Business Analysis, Microsoft Excel, Visio, Financial Services, Microsoft Office, Microsoft Word, Teamwork, PowerPoint, Data Analysis, Coaching, Insurance, Outlook, Event Management, Sales, Editing, Customer Experience, Administrative..., Telephone Skills, Data Entry, Time Management, Spreadsheets, Office Management, Office Administration, Theatre, Expense Reports, Switchboard Operator, Calendars, Fax, 10 Key
Education
Kaplan University-Omaha Campus 2014 — 2014
Paralegal, Legal Assistant/Paralegal
Iowa Western Community College 1993 — 1994
Culinary Arts/Chef Training
Northwestern College 1988 — 1992
Theatre/Theater
West Corporation December 2010 - Present
Repwest Insurance Company August 1997 - April 2009
Target August 1995 - August 1997
Skills
Process Improvement, Customer Service, Credit, Vendor Management, Business Analysis, Microsoft Excel, Visio, Financial Services, Microsoft Office, Microsoft Word, Teamwork, PowerPoint, Data Analysis, Coaching, Insurance, Outlook, Event Management, Sales, Editing, Customer Experience, Administrative..., Telephone Skills, Data Entry, Time Management, Spreadsheets, Office Management, Office Administration, Theatre, Expense Reports, Switchboard Operator, Calendars, Fax, 10 Key
Education
Kaplan University-Omaha Campus 2014 — 2014
Paralegal, Legal Assistant/Paralegal
Iowa Western Community College 1993 — 1994
Culinary Arts/Chef Training
Northwestern College 1988 — 1992
Theatre/Theater
Joyce Goree's West Corporation Experience January 2010 - Present
Job Consumer Services Professional
Industry Consumer Services
Experience
West Corporation January 2010 - Present
Subway January 2009 - January 2010
Pizza Hut January 2008 - January 2009
EMSI January 2005 - January 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Outlook, Social Media, Public Speaking, New Business Development, Budgets
Education
Kaplan University 2005 — 2014
Bachelor's degree, Paralegal
Oklahoma State University 1996 — 1998
Associate's degree, EET (Computer Ephasis)
The American College 1992 — 1993
certification, Automated Office Specialist
West Corporation January 2010 - Present
Subway January 2009 - January 2010
Pizza Hut January 2008 - January 2009
EMSI January 2005 - January 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Outlook, Social Media, Public Speaking, New Business Development, Budgets
Education
Kaplan University 2005 — 2014
Bachelor's degree, Paralegal
Oklahoma State University 1996 — 1998
Associate's degree, EET (Computer Ephasis)
The American College 1992 — 1993
certification, Automated Office Specialist
Shelly D. Tovar's West Corporation Experience September 2002 - August 2004
Job Payment Operations at PayPal
Industry Internet
Experience
PayPal September 2008 - Present
PayPal August 2007 - September 2008
PayPal May 2007 - August 2007
PayPal February 2007 - May 2007
PayPal December 2006 - February 2007
PayPal June 2006 - December 2006
PayPal November 2005 - June 2006
Alltel August 2004 - September 2005
West Corporation September 2002 - August 2004
Cox Communications January 2000 - August 2002
Skills
Project Management, Customer Retention, Account Management, Fraud Detection, Chargebacks, E-commerce, Training, Due Diligence, Financial Risk, Internet, Microsoft Office, Microsoft Excel, Onboarding, Risk Assessment, Small Business, Salesforce.com, Multi Tasking, Sales, Customer Service, Call Centers, Back Office, Compliance, International Business, International..., Business Process..., A/R collections, Remittance Processing, Telecommunications, Telecommunications..., Telemarketing, Marketing, Global E-commerce, Customer Satisfaction, Fraud
Education
University of Nebraska at Omaha 2015 — 2017
Bachelor Applied Science in Business, Business Administration; Marketing
Iowa Western Community College 2006 — 2010
Associate of Arts Degree, Business Administration
Iowa Western Community College 2006 — 2010
Associate of Applied Science degree, Human Resource Management
Omaha School of Massage and Healthcare of Herzing University 2006 — 2007
Certification, Massage Therapy/Therapeutic Massage
PayPal September 2008 - Present
PayPal August 2007 - September 2008
PayPal May 2007 - August 2007
PayPal February 2007 - May 2007
PayPal December 2006 - February 2007
PayPal June 2006 - December 2006
PayPal November 2005 - June 2006
Alltel August 2004 - September 2005
West Corporation September 2002 - August 2004
Cox Communications January 2000 - August 2002
Skills
Project Management, Customer Retention, Account Management, Fraud Detection, Chargebacks, E-commerce, Training, Due Diligence, Financial Risk, Internet, Microsoft Office, Microsoft Excel, Onboarding, Risk Assessment, Small Business, Salesforce.com, Multi Tasking, Sales, Customer Service, Call Centers, Back Office, Compliance, International Business, International..., Business Process..., A/R collections, Remittance Processing, Telecommunications, Telecommunications..., Telemarketing, Marketing, Global E-commerce, Customer Satisfaction, Fraud
Education
University of Nebraska at Omaha 2015 — 2017
Bachelor Applied Science in Business, Business Administration; Marketing
Iowa Western Community College 2006 — 2010
Associate of Arts Degree, Business Administration
Iowa Western Community College 2006 — 2010
Associate of Applied Science degree, Human Resource Management
Omaha School of Massage and Healthcare of Herzing University 2006 — 2007
Certification, Massage Therapy/Therapeutic Massage
Alyssa Brock's West Corporation Experience January 2007 - December 2007
Job Security Specialist
Industry Security and Investigations
Experience
US Army March 2008 - August 2011
West Corporation January 2007 - December 2007
2006 Dairy Queen June 2004 - August 2006
Education
ITT Technical Institute-Boise 2011 — 2013
AS, Criminology and Forensic Technology
Riley County High School 2002 — 2006
High School
US Army March 2008 - August 2011
West Corporation January 2007 - December 2007
2006 Dairy Queen June 2004 - August 2006
Education
ITT Technical Institute-Boise 2011 — 2013
AS, Criminology and Forensic Technology
Riley County High School 2002 — 2006
High School
Jeffrey Burgher's West Corporation Experience August 2011 - May 2013
Job Web and Graphic Designer at First National Bank of Omaha
Industry Internet
Experience
First National Bank of Omaha November 2014 - Present
Performance Auto Group June 2013 - November 2014
West Corporation August 2011 - May 2013
Urban Outfitters September 2009 - March 2011
Skills
Adobe Creative Suite, HTML, CSS, jQuery, Illustrator, Dreamweaver, Graphic Design, Web Design
Education
University of Nebraska at Omaha 2008 — 2011
Bachelor of Arts (BA), Graphic Design
Iowa Western Community College 2003 — 2006
Associate of Arts (AA), Design and Applied Arts
First National Bank of Omaha November 2014 - Present
Performance Auto Group June 2013 - November 2014
West Corporation August 2011 - May 2013
Urban Outfitters September 2009 - March 2011
Skills
Adobe Creative Suite, HTML, CSS, jQuery, Illustrator, Dreamweaver, Graphic Design, Web Design
Education
University of Nebraska at Omaha 2008 — 2011
Bachelor of Arts (BA), Graphic Design
Iowa Western Community College 2003 — 2006
Associate of Arts (AA), Design and Applied Arts
Crystal Broxton's West Corporation Experience June 2007 - December 2008
Job Creative designer with customer service to boot!
Industry Design
Experience
Pizza Hut September 2009 - Present
West Corporation June 2007 - December 2008
Jack in the Box April 2003 - May 2007
Skills
Photoshop, InDesign, Customer Service, Dreamweaver, Illustrator, PowerPoint, 3D Studio Max, After Effects, Word, Graphic Design, Web Design, Problem Solving, Mathematics, Writing, Mac, PC, Typography, Design Principles
Education
ITT Technical Institute-Spokane Valley 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Visual Communications, 3.62 gpa
Pizza Hut September 2009 - Present
West Corporation June 2007 - December 2008
Jack in the Box April 2003 - May 2007
Skills
Photoshop, InDesign, Customer Service, Dreamweaver, Illustrator, PowerPoint, 3D Studio Max, After Effects, Word, Graphic Design, Web Design, Problem Solving, Mathematics, Writing, Mac, PC, Typography, Design Principles
Education
ITT Technical Institute-Spokane Valley 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Visual Communications, 3.62 gpa
Amber Penny's West Corporation Experience November 2010 - February 2011
Job Graphic Designer at Allied Photocopy
Industry Graphic Design
Experience
Allied Photocopy April 2011 - Present
West Corporation November 2010 - February 2011
Piggly Wiggly/Shop and Save January 2007 - December 2010
Skills
Graphic Design, Photoshop, Illustrator, Microsoft Office, InDesign, Microsoft Word, Logo Design, Customer Service, PowerPoint, Adobe Acrobat, Layout, Mac, Photography, Packaging, Advertising, Microsoft Excel, Brochures, Fresh Produce, Inventory, Stocking, Sales Order Processing, Purchase Orders
Education
John C Calhoun State Community College
Allied Photocopy April 2011 - Present
West Corporation November 2010 - February 2011
Piggly Wiggly/Shop and Save January 2007 - December 2010
Skills
Graphic Design, Photoshop, Illustrator, Microsoft Office, InDesign, Microsoft Word, Logo Design, Customer Service, PowerPoint, Adobe Acrobat, Layout, Mac, Photography, Packaging, Advertising, Microsoft Excel, Brochures, Fresh Produce, Inventory, Stocking, Sales Order Processing, Purchase Orders
Education
John C Calhoun State Community College
Adam Gross's West Corporation Experience December 2011 - Present
Job IT Supervisor at West Corporation
Industry Information Technology and Services
Experience
West Corporation December 2011 - Present
West Corporation February 2009 - December 2011
West Corporation March 2008 - February 2009
EMS, Inc 2006 - 2008
Skills
Troubleshooting, Active Directory, VoIP, Call Center, Technical Support, Windows 7, Telecommunications, Computer Hardware, Operating Systems, VMware, IP, Windows, System Administration, Microsoft Office, Customer Service, Analysis, Cabling, LAN-WAN, Team Leadership, Laptops, XP, Routers, TCP/IP, Telephony, WAN, IVR, Data Center, Cisco Technologies, Switches, Call Centers, Firewalls, VPN, Cisco Call Manager, Servers, Windows XP, Disaster Recovery, DNS
Education
University of Phoenix 2014 — 2015
Information Technology / Database Administration
Harlan Community High School 1996 — 2000
General Studies
Iowa Western Community College
Electronic Engineering Technology
West Corporation December 2011 - Present
West Corporation February 2009 - December 2011
West Corporation March 2008 - February 2009
EMS, Inc 2006 - 2008
Skills
Troubleshooting, Active Directory, VoIP, Call Center, Technical Support, Windows 7, Telecommunications, Computer Hardware, Operating Systems, VMware, IP, Windows, System Administration, Microsoft Office, Customer Service, Analysis, Cabling, LAN-WAN, Team Leadership, Laptops, XP, Routers, TCP/IP, Telephony, WAN, IVR, Data Center, Cisco Technologies, Switches, Call Centers, Firewalls, VPN, Cisco Call Manager, Servers, Windows XP, Disaster Recovery, DNS
Education
University of Phoenix 2014 — 2015
Information Technology / Database Administration
Harlan Community High School 1996 — 2000
General Studies
Iowa Western Community College
Electronic Engineering Technology
Kaine Adams's West Corporation Experience August 2011 - October 2014
Job Programmer Analyst at Alorica
Industry Telecommunications
Experience
Alorica November 2014 - Present
West Corporation August 2011 - October 2014
West Corporation March 2007 - August 2011
Skills
Microsoft SQL Server, Troubleshooting, Microsoft Excel, Microsoft Office, Linux, Customer Service, Microsoft Word, PowerPoint, Outlook, SSRS, Computer Hardware, Teamwork, Team Leadership, Social Media, C#, CSS3, HTML, Windows Server, Databases, Integration, Networking, Call Centers
Education
ITT Technical Institute-Omaha 2011 — 2013
AS, Network Administation
Alorica November 2014 - Present
West Corporation August 2011 - October 2014
West Corporation March 2007 - August 2011
Skills
Microsoft SQL Server, Troubleshooting, Microsoft Excel, Microsoft Office, Linux, Customer Service, Microsoft Word, PowerPoint, Outlook, SSRS, Computer Hardware, Teamwork, Team Leadership, Social Media, C#, CSS3, HTML, Windows Server, Databases, Integration, Networking, Call Centers
Education
ITT Technical Institute-Omaha 2011 — 2013
AS, Network Administation
mike Niddel's West Corporation Experience August 2011 - Present
Job security guard at West Corporation
Industry Telecommunications
Experience
West Corporation August 2011 - Present
George Junior Republic February 2011 - August 2011
FedEx Ground July 2007 - December 2010
Education
ITT Technical Institute-Youngstown 1985 — 1987
Associate of Applied Science, Drafting
hubbard high school 1977 — 1981
West Corporation August 2011 - Present
George Junior Republic February 2011 - August 2011
FedEx Ground July 2007 - December 2010
Education
ITT Technical Institute-Youngstown 1985 — 1987
Associate of Applied Science, Drafting
hubbard high school 1977 — 1981
Shawna Austin's West Corporation Experience December 2009 - February 2010
Job Student at Kaplan University
Industry Banking
Experience
Wendy's August 2011 - January 2012
West Corporation December 2009 - February 2010
Education
Kaplan University 2011 — 2015
BS, Business Administration
Wendy's August 2011 - January 2012
West Corporation December 2009 - February 2010
Education
Kaplan University 2011 — 2015
BS, Business Administration
Shar'nae Brown's West Corporation Experience October 2014 - Present
Job at
Industry Retail
Experience
West Corporation October 2014 - Present
Sam's Club July 2011 - September 2013
Education
Kaplan University-Omaha Campus 2010 — 2012
Associate's degree, Business Administration and Management, General
Kaplan University-Omaha Campus 2010 — 2012
Associate's degree, Business Administration and Management, General
Kaplan University-Omaha Campus
Bachelor's degree, Business Administration and Management, General
West Corporation October 2014 - Present
Sam's Club July 2011 - September 2013
Education
Kaplan University-Omaha Campus 2010 — 2012
Associate's degree, Business Administration and Management, General
Kaplan University-Omaha Campus 2010 — 2012
Associate's degree, Business Administration and Management, General
Kaplan University-Omaha Campus
Bachelor's degree, Business Administration and Management, General
Brittany Schrimsher's West Corporation Experience July 2011 - February 2012
Job Customer Account Manager at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless December 2014 - Present
Comcast December 2013 - February 2015
Woody Anderson Ford May 2012 - September 2013
West Corporation July 2011 - February 2012
Books A Million April 2010 - November 2010
Lanier Ford Shaver & Payne P.C. May 2009 - May 2010
Skills
Typing, Microsoft Office, Internet Explorer, Switchboard Operator, Billing, Filing, Cash Handling, Spreadsheets, Scanners, Outlook, Fax, Cash Flow, Customer Service, Data Entry, Telephone Skills, 10 Key, Invoicing, Troubleshooting, Sales, Multi-line Phone, File Management, Sales Operations, Inventory Management
Education
Strayer University 2014 — 2018
Bachelor’s Degree, Business Administration and Management, General
John C Calhoun State Community College 2009 — 2012
Associate’s Degree, Biology, General
Buckhorn High School 2006 — 2009
Verizon Wireless December 2014 - Present
Comcast December 2013 - February 2015
Woody Anderson Ford May 2012 - September 2013
West Corporation July 2011 - February 2012
Books A Million April 2010 - November 2010
Lanier Ford Shaver & Payne P.C. May 2009 - May 2010
Skills
Typing, Microsoft Office, Internet Explorer, Switchboard Operator, Billing, Filing, Cash Handling, Spreadsheets, Scanners, Outlook, Fax, Cash Flow, Customer Service, Data Entry, Telephone Skills, 10 Key, Invoicing, Troubleshooting, Sales, Multi-line Phone, File Management, Sales Operations, Inventory Management
Education
Strayer University 2014 — 2018
Bachelor’s Degree, Business Administration and Management, General
John C Calhoun State Community College 2009 — 2012
Associate’s Degree, Biology, General
Buckhorn High School 2006 — 2009
Jacob Rutherford's West Corporation Experience November 2007 - December 2012
Job CIO / Founder
Industry Information Technology and Services
Experience
Rebellion Industries March 2012 - Present
West Corporation November 2007 - December 2012
Allen Marine Inc. April 2007 - September 2007
Executive Marketing Group January 2006 - April 2007
Skills
Windows, Mac OS X, Microsoft Office, Forklift Operator, Electronics, Cabling, Data Analysis, Instructor-led Training
Education
Iowa Western Community College 2011 — 2013
Associate of Science (A.S.), Management Information Systems, General
Rebellion Industries March 2012 - Present
West Corporation November 2007 - December 2012
Allen Marine Inc. April 2007 - September 2007
Executive Marketing Group January 2006 - April 2007
Skills
Windows, Mac OS X, Microsoft Office, Forklift Operator, Electronics, Cabling, Data Analysis, Instructor-led Training
Education
Iowa Western Community College 2011 — 2013
Associate of Science (A.S.), Management Information Systems, General
Heath Hoffman's West Corporation Experience January 2010 - February 2011
Job Technical Support Representative
Industry Consumer Services
Experience
Cox Communications 2011 - 2012
West corporation January 2010 - February 2011
Education
Iowa State University 1991 — 1994
Mathematics and business
Cox Communications 2011 - 2012
West corporation January 2010 - February 2011
Education
Iowa State University 1991 — 1994
Mathematics and business
Qiana James's West Corporation Experience April 2008 - May 2009
Job Crew Member at Arbys
Industry Restaurants
Experience
Arbys December 2011 - Present
Shift Supervisor October 2009 - July 2011
West Corporation April 2008 - May 2009
Skills
Knowledgeable of..., Type 55-75WPM, Close Attention to..., Adaptability, Customer Service, Customer Satisfaction, Data Entry
Education
J.F. Drake State Technical College 2010 — 2012
Associate's degree, Office Systems
Jamestown Community College 1996 — 1998
Jamestown Community College
Arbys December 2011 - Present
Shift Supervisor October 2009 - July 2011
West Corporation April 2008 - May 2009
Skills
Knowledgeable of..., Type 55-75WPM, Close Attention to..., Adaptability, Customer Service, Customer Satisfaction, Data Entry
Education
J.F. Drake State Technical College 2010 — 2012
Associate's degree, Office Systems
Jamestown Community College 1996 — 1998
Jamestown Community College
Kayla Schapatone's West Corporation Experience January 2013 - June 2013
Job
Industry Health, Wellness and Fitness
Experience
Kaplan College April 2014 - Present
West Corporation January 2013 - June 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research
Education
Kaplan College-San Antonio 2014 — 2015
Samuel Clemens High School 2004 — 2007
diploma, general
Kaplan College April 2014 - Present
West Corporation January 2013 - June 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research
Education
Kaplan College-San Antonio 2014 — 2015
Samuel Clemens High School 2004 — 2007
diploma, general
Preston Claypool's West Corporation Experience October 2011 - Present
Job Order Manager at West Corporation
Industry Telecommunications
Experience
West Corporation October 2011 - Present
West Corporation August 2009 - October 2011
West Corporation April 2009 - August 2009
Senior Solutions April 2008 - March 2009
First National Credit Card Center August 2006 - September 2008
Skills
Telecommunications, Call Center, Customer Satisfaction, Account Management, Managed Services, Customer Service, Health Insurance, Life Insurance, Mortgage Servicing, Direct Mail Campaigns, Marketing, Product Management, New Business Development, Insurance, Project Management, Microsoft Office, Microsoft Excel, Direct Marketing, Sales, Direct Sales, Vendor Management, Customer Experience, Team Leadership, Business Development, Cold Calling, Email Marketing, Advertising
Education
Iowa State University 2001 — 2005
Bachelor's degree, Marketing
West Corporation October 2011 - Present
West Corporation August 2009 - October 2011
West Corporation April 2009 - August 2009
Senior Solutions April 2008 - March 2009
First National Credit Card Center August 2006 - September 2008
Skills
Telecommunications, Call Center, Customer Satisfaction, Account Management, Managed Services, Customer Service, Health Insurance, Life Insurance, Mortgage Servicing, Direct Mail Campaigns, Marketing, Product Management, New Business Development, Insurance, Project Management, Microsoft Office, Microsoft Excel, Direct Marketing, Sales, Direct Sales, Vendor Management, Customer Experience, Team Leadership, Business Development, Cold Calling, Email Marketing, Advertising
Education
Iowa State University 2001 — 2005
Bachelor's degree, Marketing
Nicholas Pompelia's West Corporation Experience June 2005 - August 2008
Job Operations Analyst at Dish Network
Industry Telecommunications
Experience
Dish Network October 2008 - Present
West Corporation June 2005 - August 2008
Skills
Operations Management, Vendor Management, Telecommunications, Troubleshooting, Process Improvement, Call Centers, Customer Experience
Education
ITT Technical Institute-Youngstown
St Hyacinth College
Dish Network October 2008 - Present
West Corporation June 2005 - August 2008
Skills
Operations Management, Vendor Management, Telecommunications, Troubleshooting, Process Improvement, Call Centers, Customer Experience
Education
ITT Technical Institute-Youngstown
St Hyacinth College
Crista Eduardo's West Corporation Experience 2009 - December 2010
Job Agent Services at First Star Logistics
Industry Medical Practice
Experience
First Star Logistics August 2014 - Present
Mallard Cove October 2011 - October 2013
Kroger February 2011 - October 2011
West Corporation 2009 - December 2010
Walmart 2007 - 2009
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Tax Accounting, Healthcare, Healthcare Management, Medicine, EMR, Healthcare Information..., Spreadsheets, Accounts Payable, Shipping & Receiving, Housekeeping, Laundry Services, Hospitals
Education
Kaplan University 2012 — 2015
Associate's degree, Office Management and Supervision
First Star Logistics August 2014 - Present
Mallard Cove October 2011 - October 2013
Kroger February 2011 - October 2011
West Corporation 2009 - December 2010
Walmart 2007 - 2009
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Tax Accounting, Healthcare, Healthcare Management, Medicine, EMR, Healthcare Information..., Spreadsheets, Accounts Payable, Shipping & Receiving, Housekeeping, Laundry Services, Hospitals
Education
Kaplan University 2012 — 2015
Associate's degree, Office Management and Supervision
Martini Ann's West Corporation Experience November 2004 - Present
Job CFT at Independant Certified Fitness Trainer
Industry Telecommunications
Experience
Independant Certified Fitness Trainer July 2014 - Present
West Corporation November 2004 - Present
West Telemarketing September 2004 - Present
Rigel Airport Services April 2002 - November 2004
Skills
Call Centers, Customer Experience, Customer Satisfaction, Troubleshooting, Telecommunications, Workforce Management, Technical Support, Customer Retention, Contact Centers, Avaya, Customer Service, VoIP, Telephony
Education
Kaplan University-Omaha Campus
Independant Certified Fitness Trainer July 2014 - Present
West Corporation November 2004 - Present
West Telemarketing September 2004 - Present
Rigel Airport Services April 2002 - November 2004
Skills
Call Centers, Customer Experience, Customer Satisfaction, Troubleshooting, Telecommunications, Workforce Management, Technical Support, Customer Retention, Contact Centers, Avaya, Customer Service, VoIP, Telephony
Education
Kaplan University-Omaha Campus
Tamara Raridon's West Corporation Experience 2006 - Present
Job Software Engineer at West Corporation
Industry Telecommunications
Experience
West Corporation 2006 - Present
West Corporation 1997 - 2006
West Corporation 1993 - 1997
West Corporation 1988 - 1993
Skills
Engineering Microsoft..., C#, JavaScript, jQuery, AngularJS, Entity Framework, VB.NET, User Interface Design, User Experience, Web Design, User Interface..., Communication Skills, Problem analysis and..., Microsoft SQL Server, LINQ, MS Reporting Services, MSMQ, SOAP/ASP.NET Web..., ASP.NET Web API, SDLC, User Documentation, Analytical Thinking, Results-Oriented, PCI Standards, Requirements-gathering..., Informix, PowerBuilder, Forte, Google Map API, Google Analytics, Bank Processing and..., Microsoft Office, Crystal Reports, Microsoft Access, Visio
Education
Iowa State University 1983 — 1987
Bachelor of Arts (B.A.), English/Secondary Education
West Corporation 2006 - Present
West Corporation 1997 - 2006
West Corporation 1993 - 1997
West Corporation 1988 - 1993
Skills
Engineering Microsoft..., C#, JavaScript, jQuery, AngularJS, Entity Framework, VB.NET, User Interface Design, User Experience, Web Design, User Interface..., Communication Skills, Problem analysis and..., Microsoft SQL Server, LINQ, MS Reporting Services, MSMQ, SOAP/ASP.NET Web..., ASP.NET Web API, SDLC, User Documentation, Analytical Thinking, Results-Oriented, PCI Standards, Requirements-gathering..., Informix, PowerBuilder, Forte, Google Map API, Google Analytics, Bank Processing and..., Microsoft Office, Crystal Reports, Microsoft Access, Visio
Education
Iowa State University 1983 — 1987
Bachelor of Arts (B.A.), English/Secondary Education
Robert Domyanich's West Corporation Experience June 2011 - August 2012
Job Desktop Support Technician
Industry Information Technology and Services
Experience
Robinson Memorial Hospital 2012 - May 2013
West Corporation June 2011 - August 2012
West Corporation January 2009 - June 2011
West Corporation June 2008 - January 2009
Softek Software March 2007 - March 2008
Skills
Desktop Application..., Citrix, Lotus Notes, Windows 7, Windows XP Pro, Windows Server, Norton Ghost, EMR, Help Desk Support, Technical Support, Remote Troubleshooting, Computer Hardware, Mac OS, Symantec Endpoint..., Spyware Removal, Virus Removal, Malware Removal, Printers, Android, LAN-WAN, Wireless Networking, Microsoft Office, Active Directory, Group Policy, PC building, Virtual PC, Parallels, HP, Lexmark Printers, Lenovo Laptops, IBM PC, Employee Training, In-Home Networking, Customer Service, Phone Etiquette, VNC, LANDesk, iNotes
Education
ITT Technical Institute-Youngstown 2005 — 2007
Associate's degree, Computer Networking Systems
Kent State University at Trumbull 2001 — 2003
Information Technology Prep, I.T / Visual Basic
Robinson Memorial Hospital 2012 - May 2013
West Corporation June 2011 - August 2012
West Corporation January 2009 - June 2011
West Corporation June 2008 - January 2009
Softek Software March 2007 - March 2008
Skills
Desktop Application..., Citrix, Lotus Notes, Windows 7, Windows XP Pro, Windows Server, Norton Ghost, EMR, Help Desk Support, Technical Support, Remote Troubleshooting, Computer Hardware, Mac OS, Symantec Endpoint..., Spyware Removal, Virus Removal, Malware Removal, Printers, Android, LAN-WAN, Wireless Networking, Microsoft Office, Active Directory, Group Policy, PC building, Virtual PC, Parallels, HP, Lexmark Printers, Lenovo Laptops, IBM PC, Employee Training, In-Home Networking, Customer Service, Phone Etiquette, VNC, LANDesk, iNotes
Education
ITT Technical Institute-Youngstown 2005 — 2007
Associate's degree, Computer Networking Systems
Kent State University at Trumbull 2001 — 2003
Information Technology Prep, I.T / Visual Basic
Nicole Panfil's West Corporation Experience February 2007 - Present
Job Customer Service Representative at West Corporation
Industry Telecommunications
Experience
West Corporation February 2007 - Present
R&L Carriers page January 2006 - February 2006
Interstate Moving Relocation Logistics June 1999 - January 2006
Skills
Strong foundation in..., Teamwork – develop and..., Able to express strong..., Familiar with the..., Knowledge of the...
Education
ITT Technical Institute-Youngstown 2011 — 2013
Associate's degree, Business Management
West Corporation February 2007 - Present
R&L Carriers page January 2006 - February 2006
Interstate Moving Relocation Logistics June 1999 - January 2006
Skills
Strong foundation in..., Teamwork – develop and..., Able to express strong..., Familiar with the..., Knowledge of the...
Education
ITT Technical Institute-Youngstown 2011 — 2013
Associate's degree, Business Management
Nicholas Johns's West Corporation Experience January 2013 - March 2013
Job IT Consultant at Data Glove Inc.
Industry Computer Software
Experience
Data Glove Inc. June 2014 - Present
Ellie Mae November 2013 - June 2014
First Data Corporation April 2013 - November 2013
West Corporation January 2013 - March 2013
Caleris March 2012 - January 2013
Skills
Technical Support, Hardware, Operating Systems, Laptops, Printers, Security, Networking, Computer Security, Remote Desktop, Program Management, Outlook, Desktop Computers, Scanners, Windows XP, SaaS, Troubleshooting, Salesforce.com, Active Directory, Windows Server, Call Centers
Education
Iowa Western Community College
Computer engineering, Computer Engineering
Data Glove Inc. June 2014 - Present
Ellie Mae November 2013 - June 2014
First Data Corporation April 2013 - November 2013
West Corporation January 2013 - March 2013
Caleris March 2012 - January 2013
Skills
Technical Support, Hardware, Operating Systems, Laptops, Printers, Security, Networking, Computer Security, Remote Desktop, Program Management, Outlook, Desktop Computers, Scanners, Windows XP, SaaS, Troubleshooting, Salesforce.com, Active Directory, Windows Server, Call Centers
Education
Iowa Western Community College
Computer engineering, Computer Engineering
Jalissa Jones's West Corporation Experience June 2010 - July 2011
Job
Industry Hospital & Health Care
Experience
UnitedHealth Group June 2014 - Present
Carenet Healthcare Services November 2013 - June 2014
CSL September 2012 - December 2012
West Corporation June 2010 - July 2011
Skills
Customer Service, Microsoft Word, Sales, Microsoft Excel, Insurance, Software Documentation, Research, PowerPoint, Microsoft Office, Receptionist Duties, Medical Terminology, Dental Insurance, Multi-line Phone, Skilled Multi-tasker, Data Entry, Call Centers
Education
Kaplan University 2014 — 2015
Medical Office Assistant/Specialist
The University of Texas at San Antonio 2008 — 2010
Community Health and Preventive Medicine
UnitedHealth Group June 2014 - Present
Carenet Healthcare Services November 2013 - June 2014
CSL September 2012 - December 2012
West Corporation June 2010 - July 2011
Skills
Customer Service, Microsoft Word, Sales, Microsoft Excel, Insurance, Software Documentation, Research, PowerPoint, Microsoft Office, Receptionist Duties, Medical Terminology, Dental Insurance, Multi-line Phone, Skilled Multi-tasker, Data Entry, Call Centers
Education
Kaplan University 2014 — 2015
Medical Office Assistant/Specialist
The University of Texas at San Antonio 2008 — 2010
Community Health and Preventive Medicine
Angelica Armstrong's West Corporation Experience June 2010 - May 2011
Job Food & Beverages Professional
Industry Food & Beverages
Experience
McDonalds UAE 2013 - Present
Specialty Networking August 2012 - June 2013
West Corporation June 2010 - May 2011
Skills
Account Management, Customer Service, Customer Satisfaction, Billing Process, Promoting solutions, Problem Solving, Creative Problem Solving, Savings, Promotions, Pricing, Inventory Management, Management, Manuals, Retail, Order Fulfillment, Order Processing, Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Cashiering, Cash Register, Call Centers, Catering
Education
Kaplan University 2010 — 2012
Ft. Leonardwood School of Driving 2010 — 2010
Cert., Truck Driving
McDonalds UAE 2013 - Present
Specialty Networking August 2012 - June 2013
West Corporation June 2010 - May 2011
Skills
Account Management, Customer Service, Customer Satisfaction, Billing Process, Promoting solutions, Problem Solving, Creative Problem Solving, Savings, Promotions, Pricing, Inventory Management, Management, Manuals, Retail, Order Fulfillment, Order Processing, Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Cashiering, Cash Register, Call Centers, Catering
Education
Kaplan University 2010 — 2012
Ft. Leonardwood School of Driving 2010 — 2010
Cert., Truck Driving
Brittany Ware's West Corporation Experience February 2009 - July 2012
Job
Industry Medical Practice
Experience
UT Southwestern Medical Center February 2014 - Present
Time Warner Cable September 2012 - January 2014
West Corporation February 2009 - July 2012
Skills
Fast typist (WPM: 68), A combined amount of..., Skilled in Microsoft...
Education
Kaplan College-Dallas 2014 — 2016
Associates of Applied Science in Medical Assisting, Medical/Clinical Assistant
Texas College, Tyler Texas 2006 — 2008
Biology, General
Cedar Hill High School 2003 — 2006
High School Diploma 2006
UT Southwestern Medical Center February 2014 - Present
Time Warner Cable September 2012 - January 2014
West Corporation February 2009 - July 2012
Skills
Fast typist (WPM: 68), A combined amount of..., Skilled in Microsoft...
Education
Kaplan College-Dallas 2014 — 2016
Associates of Applied Science in Medical Assisting, Medical/Clinical Assistant
Texas College, Tyler Texas 2006 — 2008
Biology, General
Cedar Hill High School 2003 — 2006
High School Diploma 2006
Jessica Rushing's West Corporation Experience January 2004 - May 2008
Job Operations Trainer at JPMorgan Chase & Co.
Industry Financial Services
Experience
JPMorgan Chase & Co. December 2013 - Present
T-Mobile July 2008 - November 2011
West Corporation January 2004 - May 2008
Education
Kaplan University
Rock Valley College
JPMorgan Chase & Co. December 2013 - Present
T-Mobile July 2008 - November 2011
West Corporation January 2004 - May 2008
Education
Kaplan University
Rock Valley College
Tom Kafka's West Corporation Experience 1993 - 1994
Job Owner, Cornerstone Lawn Service
Industry Facilities Services
Experience
Cornerstone Lawn Service 2006 - Present
Cornerstone Consulting 2004 - 2006
ConAgra Foods 2003 - 2004
Aquila Energy 2001 - 2003
Bass & Associates 1996 - 2001
First Data Corporation 1994 - 1996
West Corporation 1993 - 1994
Pacesetter Corporation 1991 - 1993
Education
Iowa Western Community College 2000 — 2000
JAVA Programming & Relational Database Design
Institute of Computer Science 1990 — 1991
Certificate in Computer Programming
Cornerstone Lawn Service 2006 - Present
Cornerstone Consulting 2004 - 2006
ConAgra Foods 2003 - 2004
Aquila Energy 2001 - 2003
Bass & Associates 1996 - 2001
First Data Corporation 1994 - 1996
West Corporation 1993 - 1994
Pacesetter Corporation 1991 - 1993
Education
Iowa Western Community College 2000 — 2000
JAVA Programming & Relational Database Design
Institute of Computer Science 1990 — 1991
Certificate in Computer Programming
erica pryor's West Corporation Experience 2014 - Present
Job Telecommunications Professional
Industry Telecommunications
Experience
West Corporation 2014 - Present
Education
Kaplan University-Davenport Campus
Bachelor's degree, Legal Studies
West Corporation 2014 - Present
Education
Kaplan University-Davenport Campus
Bachelor's degree, Legal Studies
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia