West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
Employee
Years
Job
Industry
Harry Brady Harry Brady's West Corporation Experience April 2005 - March 2010
Job Owner & Head Designer of Brady Cakes
Industry Financial Services
Experience
Penncro Associates, Inc. January 2011 - December 2014
West Corporation April 2005 - March 2010
Aegis Communications January 2004 - January 2005
Convergys July 1999 - August 2002
Skills
Customer Service, Outsourcing, Process Improvement, Call Centers, Team Building, Vendor Management, Financial Services, BPO, Change Management, Business Analysis, Customer Satisfaction, Leadership, Risk Management, Management, Training, Microsoft Excel, Microsoft Office, Microsoft Word, Public Speaking, Leadership Development
Education
Martin Community College
Associate's Degree, Microcomputer Technology and Information Systems Technology
Penncro Associates, Inc. January 2011 - December 2014
West Corporation April 2005 - March 2010
Aegis Communications January 2004 - January 2005
Convergys July 1999 - August 2002
Skills
Customer Service, Outsourcing, Process Improvement, Call Centers, Team Building, Vendor Management, Financial Services, BPO, Change Management, Business Analysis, Customer Satisfaction, Leadership, Risk Management, Management, Training, Microsoft Excel, Microsoft Office, Microsoft Word, Public Speaking, Leadership Development
Education
Martin Community College
Associate's Degree, Microcomputer Technology and Information Systems Technology
Andrew Lambrecht Andrew Lambrecht's West Corporation Experience March 2012 - June 2013
Job Software Developer at Lutz
Industry Information Technology and Services
Experience
Lutz October 2013 - Present
Capstone Consulting June 2013 - October 2013
West Corporation March 2012 - June 2013
CSS Staffing April 2011 - March 2012
JD Resources September 2011 - November 2011
Modis January 2011 - April 2011
Modis June 2010 - December 2010
CRI April 2009 - June 2010
QA3 LLC September 2007 - March 2009
Jelecos October 2002 - September 2007
Skills
.NET, Microsoft SQL Server, ASP.NET, Web Applications, C#, T-SQL, SQL, SSRS, Databases, WCF, XML, Visual Studio, ASP.NET MVC, JavaScript, jQuery, VBScript, DHTML, ASP, MVC, ADO, Entity Framework, CSS, HTML, ADO.NET, AJAX Frameworks, Dapper ORM
Education
Metropolitan Community College 1990 — 1992
ASE, Automotive
Central Community College
ASE, Automotive
Lutz October 2013 - Present
Capstone Consulting June 2013 - October 2013
West Corporation March 2012 - June 2013
CSS Staffing April 2011 - March 2012
JD Resources September 2011 - November 2011
Modis January 2011 - April 2011
Modis June 2010 - December 2010
CRI April 2009 - June 2010
QA3 LLC September 2007 - March 2009
Jelecos October 2002 - September 2007
Skills
.NET, Microsoft SQL Server, ASP.NET, Web Applications, C#, T-SQL, SQL, SSRS, Databases, WCF, XML, Visual Studio, ASP.NET MVC, JavaScript, jQuery, VBScript, DHTML, ASP, MVC, ADO, Entity Framework, CSS, HTML, ADO.NET, AJAX Frameworks, Dapper ORM
Education
Metropolitan Community College 1990 — 1992
ASE, Automotive
Central Community College
ASE, Automotive
Heidi Bahler Heidi Bahler's West Corporation Experience July 2014 - Present
Job Sales Associate at West Corp
Industry Financial Services
Experience
West Corporation July 2014 - Present
Associated Bank December 2012 - June 2014
JPMorgan Chase July 2005 - December 2012
Regis Corporation June 2003 - July 2005
Cost Cutters of Madison, Inc August 1988 - June 2003
Skills
Retail Banking, Small Business Lending, Financial Services, Coaching, Team Building, Team Management, Mortgage Lending, Business Development, Lines Of Credit, Mortgage Underwriting, Account Management, Accounting, Online Advertising, Strategic Planning, P&L Management, P&L Forecasting, Retail Sales, Change Management, Meeting Planning, Executive Coaching, Executive Development, Benefits Administration, Accounts Payable, Accounts Receivable, Tax Preparation, Office Management
Education
Madison Area Technical College
Accounting
West Corporation July 2014 - Present
Associated Bank December 2012 - June 2014
JPMorgan Chase July 2005 - December 2012
Regis Corporation June 2003 - July 2005
Cost Cutters of Madison, Inc August 1988 - June 2003
Skills
Retail Banking, Small Business Lending, Financial Services, Coaching, Team Building, Team Management, Mortgage Lending, Business Development, Lines Of Credit, Mortgage Underwriting, Account Management, Accounting, Online Advertising, Strategic Planning, P&L Management, P&L Forecasting, Retail Sales, Change Management, Meeting Planning, Executive Coaching, Executive Development, Benefits Administration, Accounts Payable, Accounts Receivable, Tax Preparation, Office Management
Education
Madison Area Technical College
Accounting
Matthew Strasser Matthew Strasser's West Corporation Experience July 2013 - July 2014
Job GM at Jerry's Yard Grooming, PFC Food Service at Iowa Army Natl Guard
Industry Security and Investigations
Experience
Olgold's Fix-All C.B. Shop September 2015 - Present
Jerry's Yard Grooming August 2014 - Present
Army National Guard May 2013 - Present
Transportation Security Administration June 2015 - September 2015
Securitas Security Services USA, Inc. September 2014 - May 2015
West Corporation July 2013 - July 2014
The Home Depot February 2013 - May 2013
Jerry's Yard Grooming September 2012 - February 2013
Menards November 2011 - September 2012
Hy-Vee August 2010 - November 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Troubleshooting, PowerPoint, Microsoft Word, Teamwork, Computer Hardware, Computer Repair, Data Entry, Telephone Skills, Outlook, Windows, Networking, Access, Windows 7, Forklift Operator, Technical Support, Windows XP, Analysis, Customer Experience, Security, Management, Security Clearance, Army, Problem Solving, Customer Satisfaction, Retail, Military Experience, Military, Leadership, Loss Prevention, Critical Thinking
Education
Metropolitan Community College 2015 — 2017
Associate of Applied Science, General Studies
Underwood Community High School 1996 — 2009
High School Diploma, General Studies
Olgold's Fix-All C.B. Shop September 2015 - Present
Jerry's Yard Grooming August 2014 - Present
Army National Guard May 2013 - Present
Transportation Security Administration June 2015 - September 2015
Securitas Security Services USA, Inc. September 2014 - May 2015
West Corporation July 2013 - July 2014
The Home Depot February 2013 - May 2013
Jerry's Yard Grooming September 2012 - February 2013
Menards November 2011 - September 2012
Hy-Vee August 2010 - November 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Troubleshooting, PowerPoint, Microsoft Word, Teamwork, Computer Hardware, Computer Repair, Data Entry, Telephone Skills, Outlook, Windows, Networking, Access, Windows 7, Forklift Operator, Technical Support, Windows XP, Analysis, Customer Experience, Security, Management, Security Clearance, Army, Problem Solving, Customer Satisfaction, Retail, Military Experience, Military, Leadership, Loss Prevention, Critical Thinking
Education
Metropolitan Community College 2015 — 2017
Associate of Applied Science, General Studies
Underwood Community High School 1996 — 2009
High School Diploma, General Studies
Dionis Starr Miles Dionis Starr Miles's West Corporation Experience February 2014 - April 2015
Job Account Manager at West Corporation
Industry Hospital & Health Care
Experience
West Corporation February 2014 - April 2015
Urban League of Greater Madison, Wisconsin 1998 - 2014
University of Wisconsin Health Services August 2007 - November 2012
University of Wisconsin Pathology & Laboratory Medicine October 2011 - April 2012
University of Wisconsin Health Services October 2011 - April 2012
University of Wisconsin Hospitals & Clinics August 2005 - July 2007
Skills
PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Executive..., Travel Planning, Appointment Scheduling
Education
Madison Area Technical College 2013 — 2013
Certificate of Completion, Urban League of Greater Madison Healthcare Administration Training Academy, A+
Urban League of Greater Madison - Foundations Work Readiness Academy 2012 — 2013
Certificate of Completion
West Corporation February 2014 - April 2015
Urban League of Greater Madison, Wisconsin 1998 - 2014
University of Wisconsin Health Services August 2007 - November 2012
University of Wisconsin Pathology & Laboratory Medicine October 2011 - April 2012
University of Wisconsin Health Services October 2011 - April 2012
University of Wisconsin Hospitals & Clinics August 2005 - July 2007
Skills
PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Executive..., Travel Planning, Appointment Scheduling
Education
Madison Area Technical College 2013 — 2013
Certificate of Completion, Urban League of Greater Madison Healthcare Administration Training Academy, A+
Urban League of Greater Madison - Foundations Work Readiness Academy 2012 — 2013
Certificate of Completion
Katelynn Perdue's West Corporation Experience August 2013 - Present
Job There are no traffic jams along the extra mile. Let me go the extra mile for your career.
Industry Telecommunications
Experience
West Corporation August 2013 - Present
The Yankee Candle Company, Inc. May 2013 - May 2015
West Corporation December 2013 - January 2014
Subway February 2012 - November 2012
Papa Murphy's International June 2010 - January 2012
Skills
Networking, Market Intelligence, Talent Acquisition, Negotiation, Telecommunications, Customer Service, Leadership, Strategic Sourcing, B2B, Teamwork, Email Marketing, Sales, Social Networking Sites, Customer Satisfaction, Social Networking, Talent Mining, Management, Microsoft Excel, Time Management, Team Building, Microsoft Office, Training
Education
Metropolitan Community College 2012 — 2016
Human Relations, Business Management
Elkhorn South High School 2008 — 2012
West Corporation August 2013 - Present
The Yankee Candle Company, Inc. May 2013 - May 2015
West Corporation December 2013 - January 2014
Subway February 2012 - November 2012
Papa Murphy's International June 2010 - January 2012
Skills
Networking, Market Intelligence, Talent Acquisition, Negotiation, Telecommunications, Customer Service, Leadership, Strategic Sourcing, B2B, Teamwork, Email Marketing, Sales, Social Networking Sites, Customer Satisfaction, Social Networking, Talent Mining, Management, Microsoft Excel, Time Management, Team Building, Microsoft Office, Training
Education
Metropolitan Community College 2012 — 2016
Human Relations, Business Management
Elkhorn South High School 2008 — 2012
Doug Dawson Doug Dawson's West Corporation Experience August 2011 - October 2012
Job Senior Programmer Analyst at WoodmenLife
Industry Information Technology and Services
Experience
WoodmenLife October 2012 - Present
West Corporation August 2011 - October 2012
Volano Solutions January 2009 - August 2011
Bozell July 2008 - January 2009
Orajen Group July 2007 - July 2008
Physicians Mutual 2005 - 2007
Skills
Application Development, Business Intelligence, Process Automation, CSS, jQuery, PHP, ASP.NET, C#, T-SQL, JavaScript, Web Development, HTML, Database Design, Visual Basic, HTML5, SQL Server, XML, MySQL, Perl, Software Development, Microsoft SQL Server, SSRS, Databases, Java, .NET, HTML 5, SSIS, Mobile Applications, ASP, MVC, Oracle, WordPress, SQL, SOA, Agile Methodologies
Education
Metropolitan Community College
Associates Degree, Microcomputer Programming
WoodmenLife October 2012 - Present
West Corporation August 2011 - October 2012
Volano Solutions January 2009 - August 2011
Bozell July 2008 - January 2009
Orajen Group July 2007 - July 2008
Physicians Mutual 2005 - 2007
Skills
Application Development, Business Intelligence, Process Automation, CSS, jQuery, PHP, ASP.NET, C#, T-SQL, JavaScript, Web Development, HTML, Database Design, Visual Basic, HTML5, SQL Server, XML, MySQL, Perl, Software Development, Microsoft SQL Server, SSRS, Databases, Java, .NET, HTML 5, SSIS, Mobile Applications, ASP, MVC, Oracle, WordPress, SQL, SOA, Agile Methodologies
Education
Metropolitan Community College
Associates Degree, Microcomputer Programming
Terri Swafford Terri Swafford's West Corporation Experience June 1993 - June 1999
Job Owner at Terri Swafford Incorporated
Industry Telecommunications
Experience
Terri Swafford Incorporated October 2010 - Present
Kelly Services October 1988 - Present
West Corporation June 1993 - June 1999
Southwest Academy June 1988 - September 1988
Checks Cashed April 1987 - July 1987
Phoenix Institute of Technology March 1985 - March 1987
Microstar Computer Products October 1984 - February 1985
Printed Circuit Boards (P.C.B) Test and Repair November 1983 - March 1984
The Coca-Cola Company January 1982 - September 1982
Skills
Telecommunications, Applicant Tracking..., Recruiting, Technical Recruiting, Talent Acquisition, Temporary Staffing, Contract Recruitment, Call Center, Human Resources, Staffing Services, Internet Recruiting, Onboarding, College Recruiting, Temporary Placement, Sourcing, Screening Resumes, Employee Relations, Administrative..., Recruitment Advertising, Executive Search, PeopleSoft
Education
South University 2011 — 2012
None, Doctor of Psychology with Christianity
Mesa Community College 1982 — 1983
Working on a Degree, Cobal Programming, Word Processing, and Data Processing, B
Terri Swafford Incorporated October 2010 - Present
Kelly Services October 1988 - Present
West Corporation June 1993 - June 1999
Southwest Academy June 1988 - September 1988
Checks Cashed April 1987 - July 1987
Phoenix Institute of Technology March 1985 - March 1987
Microstar Computer Products October 1984 - February 1985
Printed Circuit Boards (P.C.B) Test and Repair November 1983 - March 1984
The Coca-Cola Company January 1982 - September 1982
Skills
Telecommunications, Applicant Tracking..., Recruiting, Technical Recruiting, Talent Acquisition, Temporary Staffing, Contract Recruitment, Call Center, Human Resources, Staffing Services, Internet Recruiting, Onboarding, College Recruiting, Temporary Placement, Sourcing, Screening Resumes, Employee Relations, Administrative..., Recruitment Advertising, Executive Search, PeopleSoft
Education
South University 2011 — 2012
None, Doctor of Psychology with Christianity
Mesa Community College 1982 — 1983
Working on a Degree, Cobal Programming, Word Processing, and Data Processing, B
Dawn Beyer Dawn Beyer's West Corporation Experience August 2003 - September 2013
Job Senior Business Development Specialist
Industry Machinery
Experience
Alliance Laundry Systems October 2013 - Present
West Corporation August 2003 - September 2013
Skills
Account Management, Sales, Lead Generation, Employee Training, Business Development, Training, Medical Devices, Call Centers, Cold Calling, Management, Customer Retention, Direct Sales, Sales Process, Sales Operations, Sales Management, Team Building, Leadership
Education
Marian University 1998 — 2002
Bachelor's degree, Psychology, 3.4
Alliance Laundry Systems October 2013 - Present
West Corporation August 2003 - September 2013
Skills
Account Management, Sales, Lead Generation, Employee Training, Business Development, Training, Medical Devices, Call Centers, Cold Calling, Management, Customer Retention, Direct Sales, Sales Process, Sales Operations, Sales Management, Team Building, Leadership
Education
Marian University 1998 — 2002
Bachelor's degree, Psychology, 3.4
Annette Newman Annette Newman's West Corporation Experience August 2012 - February 2014
Job Account Manager at National Safety Council, Nebraska
Industry Public Safety
Experience
National Safety Council, Nebraska April 2014 - Present
West Corporation August 2012 - February 2014
West Corporation December 2010 - August 2012
West Corporation August 2010 - December 2010
Early Out Services -General Service Bureau November 2007 - July 2010
Vita Core DBA Jenny Craig, Omaha NE February 2006 - October 2007
HDM Corp, Omaha Ne September 2003 - January 2006
Blue Cross Blue Shields of NE January 1989 - April 1997
Skills
Leadership, Management, Training, Team Building, CRM, Process Improvement, Workforce Management, Business Development, Strategic Planning, Unified Communications, Engagement, Customer Relations, Lead Generation, Sales, Workplace Safety, Strategy, Account Management, Salesforce.com, Employee Relations, Employee Benefits, Team Leadership
Education
Metropolitan Community College
National Safety Council, Nebraska April 2014 - Present
West Corporation August 2012 - February 2014
West Corporation December 2010 - August 2012
West Corporation August 2010 - December 2010
Early Out Services -General Service Bureau November 2007 - July 2010
Vita Core DBA Jenny Craig, Omaha NE February 2006 - October 2007
HDM Corp, Omaha Ne September 2003 - January 2006
Blue Cross Blue Shields of NE January 1989 - April 1997
Skills
Leadership, Management, Training, Team Building, CRM, Process Improvement, Workforce Management, Business Development, Strategic Planning, Unified Communications, Engagement, Customer Relations, Lead Generation, Sales, Workplace Safety, Strategy, Account Management, Salesforce.com, Employee Relations, Employee Benefits, Team Leadership
Education
Metropolitan Community College
Dan Naber Dan Naber's West Corporation Experience July 2012 - September 2014
Job Desktop Systems Admin I at Douglas Omaha Technology Commission (DOTComm)
Industry Telecommunications
Experience
Douglas Omaha Technology Commission (DOTComm) September 2014 - Present
West Corporation July 2012 - September 2014
West Corporation February 2011 - July 2012
West Corporation July 2009 - February 2011
Guardsmark October 2005 - July 2010
Offutt Air Force Base May 2005 - August 2005
USSTRATCOM October 2004 - March 2005
Skills
Troubleshooting, TCP/IP, Technical Support, IVR, VoIP, Switches, Cisco Wireless, Cisco Routers, Routers, SIP, Sonus, VRU, EOS, Microsoft Office, HTML, Splunk, MetroWatch, EMMA, Adobe Photoshop, Adobe Illustrator, CA Unicenter, DBVisualizer, XMS Hammer, Linux, Employee Training, Customer Service, Incident Management, Web Design, Web Development, Graphic Design, Active Directory..., LAN-WAN, Carrier Relationships, Telecommunication..., Technical Documentation, Citrix XenDesktop, SCCM
Education
Metropolitan Community College 1998 — 2018
Some Collage, Graphic Design
Millard South High 1994 — 1998
Douglas Omaha Technology Commission (DOTComm) September 2014 - Present
West Corporation July 2012 - September 2014
West Corporation February 2011 - July 2012
West Corporation July 2009 - February 2011
Guardsmark October 2005 - July 2010
Offutt Air Force Base May 2005 - August 2005
USSTRATCOM October 2004 - March 2005
Skills
Troubleshooting, TCP/IP, Technical Support, IVR, VoIP, Switches, Cisco Wireless, Cisco Routers, Routers, SIP, Sonus, VRU, EOS, Microsoft Office, HTML, Splunk, MetroWatch, EMMA, Adobe Photoshop, Adobe Illustrator, CA Unicenter, DBVisualizer, XMS Hammer, Linux, Employee Training, Customer Service, Incident Management, Web Design, Web Development, Graphic Design, Active Directory..., LAN-WAN, Carrier Relationships, Telecommunication..., Technical Documentation, Citrix XenDesktop, SCCM
Education
Metropolitan Community College 1998 — 2018
Some Collage, Graphic Design
Millard South High 1994 — 1998
Doug Rohrig Doug Rohrig's West Corporation Experience March 2003 - March 2005
Job Claims Intake Representative at Lincoln Financial Group
Industry Insurance
Experience
Lincoln Financial Group October 2013 - Present
Lincoln Financial Group October 2013 - Present
Mutual of Omaha February 2011 - June 2013
American Express July 2005 - March 2009
West Corporation March 2003 - March 2005
Skills
Insurance, General Insurance, Leadership, Customer Service, Health Insurance, Microsoft Excel, Long-term Care, Lotus Notes, Analysis, Sales, Employee Benefits, Disability Insurance, Training, Team Building, Medicare, Account Management, Coaching, Marketing, Strategic Planning, Call Centers, Leadership Development, Sales Management, Management, Microsoft Office, New Business Development, Budgets, Event Planning, Public Speaking, Public Relations, Contract Negotiation, Fundraising, Business Planning, Organizational..., Event Management, Marketing Strategy, Interviews, Customer Satisfaction, Social Media, Nonprofits
Education
Metropolitan Community College 2010 — 2014
Associate's degree, Insurance and Risk Management
Burke High School 1981 — 1984
Diploma, 1984, Pre-College Curriculum
Lincoln Financial Group October 2013 - Present
Lincoln Financial Group October 2013 - Present
Mutual of Omaha February 2011 - June 2013
American Express July 2005 - March 2009
West Corporation March 2003 - March 2005
Skills
Insurance, General Insurance, Leadership, Customer Service, Health Insurance, Microsoft Excel, Long-term Care, Lotus Notes, Analysis, Sales, Employee Benefits, Disability Insurance, Training, Team Building, Medicare, Account Management, Coaching, Marketing, Strategic Planning, Call Centers, Leadership Development, Sales Management, Management, Microsoft Office, New Business Development, Budgets, Event Planning, Public Speaking, Public Relations, Contract Negotiation, Fundraising, Business Planning, Organizational..., Event Management, Marketing Strategy, Interviews, Customer Satisfaction, Social Media, Nonprofits
Education
Metropolitan Community College 2010 — 2014
Associate's degree, Insurance and Risk Management
Burke High School 1981 — 1984
Diploma, 1984, Pre-College Curriculum
Eric Lackore Eric Lackore's West Corporation Experience March 2014 - October 2014
Job Capacity Analyst at West Interactive
Industry Telecommunications
Experience
West Interactive October 2014 - Present
West Corporation March 2014 - October 2014
West Corporation July 2013 - March 2014
West Corporation Revenue Generation May 2010 - March 2012
Acts of the Word May 2005 - November 2009
Corporate Mirror January 2000 - August 2003
Skills
Database Design, Microsoft SQL Server, Business Intelligence, Databases, SharePoint, Database Administration, Web Development, JavaScript, MySQL, Microsoft Office, Microsoft Exchange, ColdFusion, Cisco Routers, HTML, jQuery, PHP, Powershell, SharePoint Designer, Service Desk, Advanced CSS, jQuery UI, Juniper Switches, Perl Script, PhpMyAdmin, Training, Perl, Customer Service, Investment Management, Coldfusion Framework, HP Asset Manager, HP Connect-IT, CA Network System..., CA Service Desk, PostgreSQL, Data Analysis, Python, Regular Expressions, Django, MVC Architecture, Business Process...
Education
University of Phoenix 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Data Modeling/Warehousing and Database Administration
Metropolitan Community College 2011 — 2014
AS, Data Modeling/Warehousing and Database Administration, 3.5
West Interactive October 2014 - Present
West Corporation March 2014 - October 2014
West Corporation July 2013 - March 2014
West Corporation Revenue Generation May 2010 - March 2012
Acts of the Word May 2005 - November 2009
Corporate Mirror January 2000 - August 2003
Skills
Database Design, Microsoft SQL Server, Business Intelligence, Databases, SharePoint, Database Administration, Web Development, JavaScript, MySQL, Microsoft Office, Microsoft Exchange, ColdFusion, Cisco Routers, HTML, jQuery, PHP, Powershell, SharePoint Designer, Service Desk, Advanced CSS, jQuery UI, Juniper Switches, Perl Script, PhpMyAdmin, Training, Perl, Customer Service, Investment Management, Coldfusion Framework, HP Asset Manager, HP Connect-IT, CA Network System..., CA Service Desk, PostgreSQL, Data Analysis, Python, Regular Expressions, Django, MVC Architecture, Business Process...
Education
University of Phoenix 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Data Modeling/Warehousing and Database Administration
Metropolitan Community College 2011 — 2014
AS, Data Modeling/Warehousing and Database Administration, 3.5
Alan Peterson's West Corporation Experience November 2014 - March 2015
Job Network Controller at Alorica
Industry Information Technology and Services
Experience
Alorica March 2015 - Present
West Corporation November 2014 - March 2015
Hertz February 2014 - December 2014
West Corporation July 2010 - January 2014
Rave Motion Pictures May 2009 - June 2010
Skills
Ruby on Rails, Ruby, HTML, JavaScript, Technical Support, Heroku, Github, CSS, Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Troubleshooting, Telecommunications, Telephony
Education
Interface Web School 2014 — 2014
Certificate of Completion, Web Programming/Development
Metropolitan Community College 2008 — 2012
Alorica March 2015 - Present
West Corporation November 2014 - March 2015
Hertz February 2014 - December 2014
West Corporation July 2010 - January 2014
Rave Motion Pictures May 2009 - June 2010
Skills
Ruby on Rails, Ruby, HTML, JavaScript, Technical Support, Heroku, Github, CSS, Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Troubleshooting, Telecommunications, Telephony
Education
Interface Web School 2014 — 2014
Certificate of Completion, Web Programming/Development
Metropolitan Community College 2008 — 2012
Salomon ADJOVI Salomon ADJOVI's West Corporation Experience August 2013 - May 2014
Job Network Engineer
Industry Information Technology and Services
Experience
Bank of the West May 2014 - Present
West Corporation August 2013 - May 2014
Kiewit July 2011 - July 2013
Kiewit September 2010 - July 2011
H2Com April 2006 - March 2007
United Nations - ICTR April 2005 - December 2005
Skills
Networking, Wireless, Troubleshooting, WAN, Active Directory, Telecommunications, Microsoft Exchange, Help Desk Support, Security+, CCNP, Computer Hardware, Operating Systems, Cisco Technologies, VPN, Firewalls, LAN-WAN
Education
Metropolitan Community College 2009 — 2010
Associate's degree, Networking
Bank of the West May 2014 - Present
West Corporation August 2013 - May 2014
Kiewit July 2011 - July 2013
Kiewit September 2010 - July 2011
H2Com April 2006 - March 2007
United Nations - ICTR April 2005 - December 2005
Skills
Networking, Wireless, Troubleshooting, WAN, Active Directory, Telecommunications, Microsoft Exchange, Help Desk Support, Security+, CCNP, Computer Hardware, Operating Systems, Cisco Technologies, VPN, Firewalls, LAN-WAN
Education
Metropolitan Community College 2009 — 2010
Associate's degree, Networking
Ashutosh Panda Ashutosh Panda's West Corporation Experience July 2014 - Present
Job Software Analyst at West Corporation
Industry Telecommunications
Experience
West Corporation July 2014 - Present
University of Houston ClearLake May 2013 - May 2014
Tatvaset IT Architects January 2011 - August 2012
Skills
Microsoft Excel, Java, SAP R/3, SDLC, Microsoft Office, ASP.NET AJAX, Microsoft Word, ASP.NET, PowerPoint, HTML, C# 4.0, SQL*Plus, NetBeans, SAP ERP, Windows, Oracle SQL Developer, Customer Service, English, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing, Visual Studio, C#
Education
University of Houston 2013 — 2014
Master of Science, MBA - Management Information Systems
Manipal Institute of Technology 2006 — 2010
Bachelor of Engineering (BE), Electrical and Electronics Engineering
West Corporation July 2014 - Present
University of Houston ClearLake May 2013 - May 2014
Tatvaset IT Architects January 2011 - August 2012
Skills
Microsoft Excel, Java, SAP R/3, SDLC, Microsoft Office, ASP.NET AJAX, Microsoft Word, ASP.NET, PowerPoint, HTML, C# 4.0, SQL*Plus, NetBeans, SAP ERP, Windows, Oracle SQL Developer, Customer Service, English, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing, Visual Studio, C#
Education
University of Houston 2013 — 2014
Master of Science, MBA - Management Information Systems
Manipal Institute of Technology 2006 — 2010
Bachelor of Engineering (BE), Electrical and Electronics Engineering
Jeyanthi Viswanathan Jeyanthi Viswanathan's West Corporation Experience March 2014 - October 2014
Job Sr Manager Project Management at ACI Worldwide
Industry Telecommunications
Experience
ACI Worldwide October 2014 - Present
West Corporation March 2014 - October 2014
West Corporation November 2012 - March 2014
West Corporation July 2011 - November 2012
West Corporation March 2008 - June 2011
Conch & Wheel, Inc May 1998 - January 2000
Skills
Informix, IVR, Software Project..., Unix Shell Scripting, Software Development, Perl, Project Management, Quality Assurance, Unix, Linux, Databases, SDLC, XML
Education
National Institute of Information Technology 1993 — 1994
Computer Science
Madurai Kamaraj University 1990 — 1993
ACI Worldwide October 2014 - Present
West Corporation March 2014 - October 2014
West Corporation November 2012 - March 2014
West Corporation July 2011 - November 2012
West Corporation March 2008 - June 2011
Conch & Wheel, Inc May 1998 - January 2000
Skills
Informix, IVR, Software Project..., Unix Shell Scripting, Software Development, Perl, Project Management, Quality Assurance, Unix, Linux, Databases, SDLC, XML
Education
National Institute of Information Technology 1993 — 1994
Computer Science
Madurai Kamaraj University 1990 — 1993
Trista Bubolz Trista Bubolz's West Corporation Experience May 2011 - August 2014
Job Corporate Sales Business Development Manager
Industry Consumer Services
Experience
West Corporation May 2011 - August 2014
Holiday Automotive January 2010 - 2011
Yellowbook March 2007 - December 2009
PepsiCo - Pepsi Beverages Company June 2003 - August 2006
Skills
Leadership, Sales, Lead Generation, Telecommunications, Account Management, New Business Development, Market Research, Employee Training, Customer Service, Management, Customer Retention, Problem Solving, Direct Marketing, Building Relationships, Multi Tasking, Team Leadership, Sports Marketing, Sports Coaching, Direct Sales, Integration, B2B, Sales Operations, Sales Process
Education
Marian University 2013 — 2014
Master's Degree, Organizational Leadership, 4.0
Marian University 2003 — 2006
Bachelor's degree, Marketing/Management, General
West Corporation May 2011 - August 2014
Holiday Automotive January 2010 - 2011
Yellowbook March 2007 - December 2009
PepsiCo - Pepsi Beverages Company June 2003 - August 2006
Skills
Leadership, Sales, Lead Generation, Telecommunications, Account Management, New Business Development, Market Research, Employee Training, Customer Service, Management, Customer Retention, Problem Solving, Direct Marketing, Building Relationships, Multi Tasking, Team Leadership, Sports Marketing, Sports Coaching, Direct Sales, Integration, B2B, Sales Operations, Sales Process
Education
Marian University 2013 — 2014
Master's Degree, Organizational Leadership, 4.0
Marian University 2003 — 2006
Bachelor's degree, Marketing/Management, General
Dawn Rutherford Dawn Rutherford's West Corporation Experience June 2011 - March 2015
Job Applications Administrator at Brightstar Corp.
Industry Information Technology and Services
Experience
Brightstar Corp. March 2015 - Present
West Corporation June 2011 - March 2015
American Enterprise 2004 - 2011
U.S. Army Reserve 1987 - 2010
American Enterprise 1999 - 2004
American Enterprise 1998 - 1999
GS&A Insurance Professionals 1996 - 1998
Skills
Excel, SQL, SQL Server, Windows, Requirements Analysis, Documentation, Microsoft Office, Business Requirements, Problem Solving, SDLC, Software Documentation, Microsoft SQL Server, Microsoft Excel, Analysis, Process Improvement, Leadership, SharePoint, System Administration, Program Management, Visio, Team Leadership, Business Analysis, Training, Insurance
Education
American Military University 2008 — 2011
69 Semester Hours, Information Technology
Metropolitan Community College 1994 — 1996
68 Credit Hours, Accounting, 3.85 GPA
Millard North High School 1982 — 1986
Brightstar Corp. March 2015 - Present
West Corporation June 2011 - March 2015
American Enterprise 2004 - 2011
U.S. Army Reserve 1987 - 2010
American Enterprise 1999 - 2004
American Enterprise 1998 - 1999
GS&A Insurance Professionals 1996 - 1998
Skills
Excel, SQL, SQL Server, Windows, Requirements Analysis, Documentation, Microsoft Office, Business Requirements, Problem Solving, SDLC, Software Documentation, Microsoft SQL Server, Microsoft Excel, Analysis, Process Improvement, Leadership, SharePoint, System Administration, Program Management, Visio, Team Leadership, Business Analysis, Training, Insurance
Education
American Military University 2008 — 2011
69 Semester Hours, Information Technology
Metropolitan Community College 1994 — 1996
68 Credit Hours, Accounting, 3.85 GPA
Millard North High School 1982 — 1986
Derrek Sammons Derrek Sammons's West Corporation Experience March 2013 - October 2013
Job Member Services Advocate at AAA Life Insurance Company
Industry Insurance
Experience
AAA Life Insurance Company June 2014 - Present
West Interactive October 2013 - May 2014
West Corporation March 2013 - October 2013
Aflac October 2010 - November 2012
PayPal 2009 - September 2010
PayPal 2008 - February 2009
PayPal 2007 - May 2008
PayPal 2006 - August 2007
Lozier Corporation 2005 - June 2005
DAL Global Services, LLC October 2004 - May 2005
Skills
Oral & Written..., Interpretational Skills, Intermediate-Advanced..., Problem Resolution, Technical Understanding, Teamwork/Networking, Lateral Thought Process, Leadership/Team building, Analytical Skills, Motivational Skills, High Organizational..., Creativity, Cross Selling/Up Selling, Relationship Development, Technical Analysis, Leadership, Call Centers, Project Management, Account Management, Management, Sales, Team Building, Training, Social Networking, Social Media, Customer Service, Customer Satisfaction, Event Planning, Salesforce.com, Marketing, Customer Retention, Customer Experience, Online Marketing
Education
Metropolitan Community College
AAA Life Insurance Company June 2014 - Present
West Interactive October 2013 - May 2014
West Corporation March 2013 - October 2013
Aflac October 2010 - November 2012
PayPal 2009 - September 2010
PayPal 2008 - February 2009
PayPal 2007 - May 2008
PayPal 2006 - August 2007
Lozier Corporation 2005 - June 2005
DAL Global Services, LLC October 2004 - May 2005
Skills
Oral & Written..., Interpretational Skills, Intermediate-Advanced..., Problem Resolution, Technical Understanding, Teamwork/Networking, Lateral Thought Process, Leadership/Team building, Analytical Skills, Motivational Skills, High Organizational..., Creativity, Cross Selling/Up Selling, Relationship Development, Technical Analysis, Leadership, Call Centers, Project Management, Account Management, Management, Sales, Team Building, Training, Social Networking, Social Media, Customer Service, Customer Satisfaction, Event Planning, Salesforce.com, Marketing, Customer Retention, Customer Experience, Online Marketing
Education
Metropolitan Community College
Danny van Mol Danny van Mol's West Corporation Experience February 2013 - February 2015
Job Sales customer service representative
Industry Printing
Experience
FedEx Office July 2015 - Present
Magic Soccer Club March 2008 - Present
AltusCampus February 2015 - May 2015
West Corporation February 2013 - February 2015
Barnes Inc. Madison wi November 2012 - January 2013
Skills
Clinical Research, Medical Research, Leadership, Foreign Languages, Scouting, Coaching Staff, Sports Marketing, Training, Sports Coaching, Sports Management, Sports, Public Speaking, Event Management, Coaching, Fitness, Athletics
Education
Madison Area Technical College
FedEx Office July 2015 - Present
Magic Soccer Club March 2008 - Present
AltusCampus February 2015 - May 2015
West Corporation February 2013 - February 2015
Barnes Inc. Madison wi November 2012 - January 2013
Skills
Clinical Research, Medical Research, Leadership, Foreign Languages, Scouting, Coaching Staff, Sports Marketing, Training, Sports Coaching, Sports Management, Sports, Public Speaking, Event Management, Coaching, Fitness, Athletics
Education
Madison Area Technical College
Drew Zinn Drew Zinn's West Corporation Experience August 2013 - Present
Job Online Community Competitive Designer at Laurel and Wolf
Industry Design
Experience
Laurel and Wolf October 2014 - Present
West Corporation August 2013 - Present
The Designers Omaha September 2013 - November 2013
West Corporation March 2012 - August 2013
Omni Hotels June 2010 - February 2012
Skills
Microsoft Office, Interior Design, Event Planning, Drawing, Hospitality, Microsoft Excel, Microsoft Word, Hotels, Leadership, Photoshop, Adobe Creative Suite, Event Management, Customer Service, Project Management, Space Planning
Education
Metropolitan Community College 2011 — 2014
Associate's Degree, Interior Design
Laurel and Wolf October 2014 - Present
West Corporation August 2013 - Present
The Designers Omaha September 2013 - November 2013
West Corporation March 2012 - August 2013
Omni Hotels June 2010 - February 2012
Skills
Microsoft Office, Interior Design, Event Planning, Drawing, Hospitality, Microsoft Excel, Microsoft Word, Hotels, Leadership, Photoshop, Adobe Creative Suite, Event Management, Customer Service, Project Management, Space Planning
Education
Metropolitan Community College 2011 — 2014
Associate's Degree, Interior Design
Kayla Dale Kayla Dale's West Corporation Experience January 2015 - August 2015
Job Attended University of North Carolina at Greensboro
Industry Legal Services
Experience
West Corporation January 2015 - August 2015
Harris Teeter February 2013 - May 2014
Skills
Microsoft Office, Data Entry, Communication Skills, Spanish-speaking, Typing, Customer Service, Research, Leadership, Teamwork, Strategic Planning, Team Leadership, Legal Writing, Organization Skills, Business Writing, Thrive in A Fast-paced..., Multi-line Phone, Phone Etiquette
Education
Meredith College 2015 — 2016
Graduate Certification, Paralegal Studies
University of North Carolina at Greensboro 2010 — 2014
Bachelor’s Degree, Sociology
West Corporation January 2015 - August 2015
Harris Teeter February 2013 - May 2014
Skills
Microsoft Office, Data Entry, Communication Skills, Spanish-speaking, Typing, Customer Service, Research, Leadership, Teamwork, Strategic Planning, Team Leadership, Legal Writing, Organization Skills, Business Writing, Thrive in A Fast-paced..., Multi-line Phone, Phone Etiquette
Education
Meredith College 2015 — 2016
Graduate Certification, Paralegal Studies
University of North Carolina at Greensboro 2010 — 2014
Bachelor’s Degree, Sociology
Robert Josephs Robert Josephs's West Corporation Experience June 2014 - Present
Job Customer Service Representative at Ariens Company
Industry Printing
Experience
Ariens Company March 2015 - Present
West Corporation June 2014 - Present
Great Big Pictures, Inc. August 1982 - January 2014
Skills
Customer Service, Customer Retention, Project Management, Digital Printing, Print Management, Process Improvement, Management, Business Process..., Packaging, Team Leadership, Team-oriented, Production Managment, Employee Training, Quality Control, Quote Preparation, Graphics
Education
Madison Area Technical College 1979 — 1982
Associate's degree, Photography
Ariens Company March 2015 - Present
West Corporation June 2014 - Present
Great Big Pictures, Inc. August 1982 - January 2014
Skills
Customer Service, Customer Retention, Project Management, Digital Printing, Print Management, Process Improvement, Management, Business Process..., Packaging, Team Leadership, Team-oriented, Production Managment, Employee Training, Quality Control, Quote Preparation, Graphics
Education
Madison Area Technical College 1979 — 1982
Associate's degree, Photography
Craig Badcock Craig Badcock's West Corporation Experience May 2011 - October 2014
Job Director of Business Intelligence and Integration & Interoperability at MEDHOST
Industry Hospital & Health Care
Experience
MEDHOST November 2014 - Present
West Corporation May 2011 - October 2014
Ceridian January 2002 - June 2010
Ceridian December 1999 - December 2001
Applied Benefits Research May 1997 - November 1999
PowerCerv March 1997 - May 1997
Whiffen Surveys LTD. 1993 - December 1995
Education
Information Technology Institute 1996 — 1997
Information Technology, Diploma in Information Technology
Memorial University of Newfoundland 1989 — 1994
Business Administration Certificate, Business Administration
Memorial University of Newfoundland 1989 — 1994
Criminology Certificate, Criminology
Memorial University of Newfoundland 1989 — 1993
Bachelor of Arts, Sociology and Political Science
MEDHOST November 2014 - Present
West Corporation May 2011 - October 2014
Ceridian January 2002 - June 2010
Ceridian December 1999 - December 2001
Applied Benefits Research May 1997 - November 1999
PowerCerv March 1997 - May 1997
Whiffen Surveys LTD. 1993 - December 1995
Education
Information Technology Institute 1996 — 1997
Information Technology, Diploma in Information Technology
Memorial University of Newfoundland 1989 — 1994
Business Administration Certificate, Business Administration
Memorial University of Newfoundland 1989 — 1994
Criminology Certificate, Criminology
Memorial University of Newfoundland 1989 — 1993
Bachelor of Arts, Sociology and Political Science
Dorothy Kloss's West Corporation Experience December 2008 - May 2012
Job Customer Service/Help Desk
Industry Telecommunications
Experience
Agility Marketing September 2013 - September 2014
West Corporation December 2008 - May 2012
Various Temporary Assignments November 2005 - December 2008
Executive Pulse Business Retention Technologies March 2005 - December 2005
Various Temporary Assignments March 2002 - March 2005
Lord Corporation May 1997 - September 2001
Various Temporary Assignments June 1995 - May 1997
Organ Supply Industries September 1979 - June 1995
Skills
Data Entry, Photography, Microsoft Office, Photoshop, Digital Photography, Customer Service, Call Centers, PowerPoint, Outlook, Troubleshooting, Windows 7, Time Management, Training, Technical Writing, Call Center, Microsoft Excel, Microsoft Word, High degree of...
Education
NWPA Technical Institute 1999 — 1999
Certificate, MS Access Level 2 & 3; Mastering Access Development
NWPA Technical Institute 1998 — 1998
Certificate, PC Maintenance & Networking Fundamentals
Tri State Bus Institute 1995 — 1996
Diploma, Personal Computer Specialist
Westminster College (PA) 1975 — 1979
Bachelors, Music
Mercyhurst University 1974 — 1975
n/a, Music
Agility Marketing September 2013 - September 2014
West Corporation December 2008 - May 2012
Various Temporary Assignments November 2005 - December 2008
Executive Pulse Business Retention Technologies March 2005 - December 2005
Various Temporary Assignments March 2002 - March 2005
Lord Corporation May 1997 - September 2001
Various Temporary Assignments June 1995 - May 1997
Organ Supply Industries September 1979 - June 1995
Skills
Data Entry, Photography, Microsoft Office, Photoshop, Digital Photography, Customer Service, Call Centers, PowerPoint, Outlook, Troubleshooting, Windows 7, Time Management, Training, Technical Writing, Call Center, Microsoft Excel, Microsoft Word, High degree of...
Education
NWPA Technical Institute 1999 — 1999
Certificate, MS Access Level 2 & 3; Mastering Access Development
NWPA Technical Institute 1998 — 1998
Certificate, PC Maintenance & Networking Fundamentals
Tri State Bus Institute 1995 — 1996
Diploma, Personal Computer Specialist
Westminster College (PA) 1975 — 1979
Bachelors, Music
Mercyhurst University 1974 — 1975
n/a, Music
Logan Stone Logan Stone's West Corporation Experience August 2013 - August 2014
Job Apprentice Carpenter & Small Business Owner
Industry Media Production
Experience
Conney Safety Products, a division of WESCO Distribution, Inc. August 2014 - December 2014
West Corporation August 2013 - August 2014
Madison Media Institute October 2011 - February 2012
Skills
Sound, Microsoft Office, Reason, Social Media, Social Networking, Video Production, Operating Systems, Music History, Organizational Behavior, Social Media Marketing
Education
Madison Media Institute 2012 — 2014
Associate of Arts (A.A.), Audio Engineering
Madison Media Institute 2011 — 2012
Associate of Arts, Audio Engineering
Conney Safety Products, a division of WESCO Distribution, Inc. August 2014 - December 2014
West Corporation August 2013 - August 2014
Madison Media Institute October 2011 - February 2012
Skills
Sound, Microsoft Office, Reason, Social Media, Social Networking, Video Production, Operating Systems, Music History, Organizational Behavior, Social Media Marketing
Education
Madison Media Institute 2012 — 2014
Associate of Arts (A.A.), Audio Engineering
Madison Media Institute 2011 — 2012
Associate of Arts, Audio Engineering
Stephanie O'Rourke Stephanie O'Rourke's West Corporation Experience August 2012 - April 2013
Job Homemaker at Stay at home Mom; Mount Horeb, WI
Industry Electrical/Electronic Manufacturing
Experience
Stay at home Mom; Mount Horeb, WI June 2014 - Present
Thomas & Betts May 2013 - June 2014
West Corporation August 2012 - April 2013
Maple Leaf Inc September 2009 - April 2010
Barnes Inc March 2008 - February 2009
Skills
Administrative..., Development & delivery..., Microsoft Office, UPS systems, CRM databases, Customer Service, Direct Sales, Sales, Sales Operations, Customer Retention, Customer Satisfaction, Employee Training, Microsoft Excel, Microsoft Word, Ubuntu, Syteline ERP, QuickBooks, Billing Process, Client Billing, Databases, Contract Negotiation, Team Building
Education
Madison Area Technical College 1999 — 2001
Business Administration and Management, General
Stay at home Mom; Mount Horeb, WI June 2014 - Present
Thomas & Betts May 2013 - June 2014
West Corporation August 2012 - April 2013
Maple Leaf Inc September 2009 - April 2010
Barnes Inc March 2008 - February 2009
Skills
Administrative..., Development & delivery..., Microsoft Office, UPS systems, CRM databases, Customer Service, Direct Sales, Sales, Sales Operations, Customer Retention, Customer Satisfaction, Employee Training, Microsoft Excel, Microsoft Word, Ubuntu, Syteline ERP, QuickBooks, Billing Process, Client Billing, Databases, Contract Negotiation, Team Building
Education
Madison Area Technical College 1999 — 2001
Business Administration and Management, General
Dana Schiel Dana Schiel's West Corporation Experience 2012 - May 2014
Job Professional Development Publications I Abstract Management and Speaker Collection I Print, Mobile, Digital
Industry Education Management
Experience
Omnipress January 2015 - Present
TIDI Products, LLC May 2014 - November 2014
West Corporation 2012 - May 2014
West Corporation April 2009 - December 2012
West Corporation July 2008 - April 2009
Kohler Co. November 2004 - March 2008
Prairie Impressions May 2002 - November 2004
Kettle Moraine Natural Landscaping March 2002 - November 2004
University of Wisconsin - County Extension Office March 2002 - October 2004
National Head Start Association March 1993 - June 2004
Skills
Business Analysis, Hands-on Training, Healthcare Sales and..., Hospitality Management, Hospital Pharmacy..., Consultative Sales..., Sales Effectiveness, Marketing Strategy, CRM, Sales Operations, Sales, Salesforce.com, Account Management, Strategy, Sales Presentations, Analysis, Business Development, Solution Selling, Leadership, Sales Process, Management, Team Building
Education
Marian College of Fond du Lac 1990 — 1993
Early Childhood/Elementary Education and Teaching, 3.9+
University Of Wisconsin Fond du Lac
Life and Geosciences
Omnipress January 2015 - Present
TIDI Products, LLC May 2014 - November 2014
West Corporation 2012 - May 2014
West Corporation April 2009 - December 2012
West Corporation July 2008 - April 2009
Kohler Co. November 2004 - March 2008
Prairie Impressions May 2002 - November 2004
Kettle Moraine Natural Landscaping March 2002 - November 2004
University of Wisconsin - County Extension Office March 2002 - October 2004
National Head Start Association March 1993 - June 2004
Skills
Business Analysis, Hands-on Training, Healthcare Sales and..., Hospitality Management, Hospital Pharmacy..., Consultative Sales..., Sales Effectiveness, Marketing Strategy, CRM, Sales Operations, Sales, Salesforce.com, Account Management, Strategy, Sales Presentations, Analysis, Business Development, Solution Selling, Leadership, Sales Process, Management, Team Building
Education
Marian College of Fond du Lac 1990 — 1993
Early Childhood/Elementary Education and Teaching, 3.9+
University Of Wisconsin Fond du Lac
Life and Geosciences
Perthedia Lott-Berry Perthedia Lott-Berry's West Corporation Experience January 2009 - June 2009
Job Teacher, Culinary Arts at Omaha Public Schools
Industry Restaurants
Experience
Omaha Public Schools July 2014 - Present
My Own Personal Chef March 2012 - Present
The Savory Deli June 2013 - March 2014
Metropolitan Community College - Culinary Arts Institute August 2010 - May 2011
Metropolitan Community College - Culinary Arts Institute May 2010 - August 2010
West Corporation, Inc June 2009 - August 2009
West Corporation January 2009 - June 2009
Department of Veterans Affairs 1984 - 2009
United States Army - Mobile, Alabama December 2007 - December 2008
United States Army - Bloomington, Illinois December 2005 - December 2007
Skills
Training, Human Resources, Recruiting, Management, Customer Service, Budgets, Policy, Public Speaking, Team Building, Leadership, Event Planning, Leadership Development, Data Entry, Microsoft Office, Strategic Planning, Event Management, Healthcare, Sales, Analysis, Employee Relations, Restaurants, Time Management
Education
Metropolitan Community College 2009 — 2013
Associate of Arts and Sciences (AAS) culinary arts Honors, Chef/Culinarian
Texas Southern University 1992 — 1993
BS, Business Administration
Pierce College - Tacoma 1986 — 1988
AA, General Studies
Omaha Public Schools July 2014 - Present
My Own Personal Chef March 2012 - Present
The Savory Deli June 2013 - March 2014
Metropolitan Community College - Culinary Arts Institute August 2010 - May 2011
Metropolitan Community College - Culinary Arts Institute May 2010 - August 2010
West Corporation, Inc June 2009 - August 2009
West Corporation January 2009 - June 2009
Department of Veterans Affairs 1984 - 2009
United States Army - Mobile, Alabama December 2007 - December 2008
United States Army - Bloomington, Illinois December 2005 - December 2007
Skills
Training, Human Resources, Recruiting, Management, Customer Service, Budgets, Policy, Public Speaking, Team Building, Leadership, Event Planning, Leadership Development, Data Entry, Microsoft Office, Strategic Planning, Event Management, Healthcare, Sales, Analysis, Employee Relations, Restaurants, Time Management
Education
Metropolitan Community College 2009 — 2013
Associate of Arts and Sciences (AAS) culinary arts Honors, Chef/Culinarian
Texas Southern University 1992 — 1993
BS, Business Administration
Pierce College - Tacoma 1986 — 1988
AA, General Studies
Crystal Blum's West Corporation Experience March 2012 - August 2013
Job Business Analyst at Benaissance
Industry Information Technology and Services
Experience
Benaissance September 2013 - Present
IIBA Heartland Chapter 2015 - 2015
West Corporation March 2012 - August 2013
West Corporation October 2011 - March 2012
West Corporation October 2010 - October 2011
West Corporation October 2000 - October 2010
Skills
Telecommunications, Project Management, Business Analysis, Software Documentation, Requirements Gathering, Customer Experience, Technical Writing, IVR, Leadership, Call Center, Process Improvement, Management, Vendor Management, Program Management, Call Centers, CRM, Analysis, Customer Service, Requirements Analysis
Education
Bellevue University 2009 — 2011
Bachelors of Science, Project Management
Metropolitan Community College 2003 — 2006
Associate of Applied Science, Microcomputer Technology
Benaissance September 2013 - Present
IIBA Heartland Chapter 2015 - 2015
West Corporation March 2012 - August 2013
West Corporation October 2011 - March 2012
West Corporation October 2010 - October 2011
West Corporation October 2000 - October 2010
Skills
Telecommunications, Project Management, Business Analysis, Software Documentation, Requirements Gathering, Customer Experience, Technical Writing, IVR, Leadership, Call Center, Process Improvement, Management, Vendor Management, Program Management, Call Centers, CRM, Analysis, Customer Service, Requirements Analysis
Education
Bellevue University 2009 — 2011
Bachelors of Science, Project Management
Metropolitan Community College 2003 — 2006
Associate of Applied Science, Microcomputer Technology
Cyndi Harless Cyndi Harless's West Corporation Experience September 1994 - May 2010
Job Assisstant Manager at KUM N GO
Industry Real Estate
Experience
KUM N GO October 2013 - Present
Keller Williams Realty Greater Omaha December 2009 - Present
Younkers Westroads February 2013 - October 2013
Hy-Vee #11 Omaha October 2011 - October 2013
West Corporation September 1994 - May 2010
West Corporation September 1994 - May 2010
West Corporation September 1994 - May 2010
West Corporation September 1994 - May 2010
West Corporation September 1994 - May 2010
Bishop Business Equipment 1993 - 1994
Skills
Customer Service, Call Center, Real Estate, Negotiation, Team Building, Sales, Process Improvement, Customer Satisfaction, Selling, Microsoft Office, Microsoft Excel, Account Management, Analysis, Contract Negotiation, Coaching, Management, Software Documentation, Troubleshooting, Team Leadership, Sellers, Accounting, Project Management, Customer Retention, Customer Experience, Microsoft Word, Teamwork, Short Sales, Leadership, Salesforce.com, Call Centers, CRM, Human Resources, Training, Marketing, Time Management, Payroll, Retail, Contract Management, Relocation, Referrals, Investment Properties, Foreclosures, Residential Homes, First Time Home Buyers, REO, Investors, Real Estate Transactions, Vendor Management, Single Family Homes, Buyer Representation
Education
Metro Community College 2000 — 2015
Business Management
Randall School of Real Estate 2009 — 2009
Realtor License, Real Estate
Institute of computer Science Ltd 1993 — 1994
Certificate of Completion, Computer Programming
Metropolitan Community College 1987 — 1994
business management
KUM N GO October 2013 - Present
Keller Williams Realty Greater Omaha December 2009 - Present
Younkers Westroads February 2013 - October 2013
Hy-Vee #11 Omaha October 2011 - October 2013
West Corporation September 1994 - May 2010
West Corporation September 1994 - May 2010
West Corporation September 1994 - May 2010
West Corporation September 1994 - May 2010
West Corporation September 1994 - May 2010
Bishop Business Equipment 1993 - 1994
Skills
Customer Service, Call Center, Real Estate, Negotiation, Team Building, Sales, Process Improvement, Customer Satisfaction, Selling, Microsoft Office, Microsoft Excel, Account Management, Analysis, Contract Negotiation, Coaching, Management, Software Documentation, Troubleshooting, Team Leadership, Sellers, Accounting, Project Management, Customer Retention, Customer Experience, Microsoft Word, Teamwork, Short Sales, Leadership, Salesforce.com, Call Centers, CRM, Human Resources, Training, Marketing, Time Management, Payroll, Retail, Contract Management, Relocation, Referrals, Investment Properties, Foreclosures, Residential Homes, First Time Home Buyers, REO, Investors, Real Estate Transactions, Vendor Management, Single Family Homes, Buyer Representation
Education
Metro Community College 2000 — 2015
Business Management
Randall School of Real Estate 2009 — 2009
Realtor License, Real Estate
Institute of computer Science Ltd 1993 — 1994
Certificate of Completion, Computer Programming
Metropolitan Community College 1987 — 1994
business management
Jacob Burris Jacob Burris's West Corporation Experience October 2009 - April 2011
Job Manager Training and Development at HSA Home Warranty
Industry Insurance
Experience
HSA Home Warranty July 2015 - Present
QBE North America March 2011 - July 2015
West Corporation October 2009 - April 2011
MRA - The Management Association 2008 - 2009
Epic July 2006 - November 2007
Crescent Electric Supply Company July 2005 - July 2006
Skills
Training & Development, Training Delivery, Event Planning, Training, Program Management, Leadership, Team Building, Recruiting, Team Leadership, Management, Staff Development, Coaching, Leadership Development, Performance Management, Human Resources, Instructional Design, Onboarding, Employee Training, Talent Management, Employee Relations, Udutu, Articulate Storyline, Weebly, Succession Planning, Employee Engagement, Workshop Facilitation, Organizational...
Education
University of Iowa 2001 — 2004
Masters, Education
University of Iowa 1991 — 1995
Bachelors, Communication Studies
University of Iowa 1991 — 1994
Bachelor's Degree, English
Madison Area Technical College
Madison Area Technical College
Madison Area Technical College
HSA Home Warranty July 2015 - Present
QBE North America March 2011 - July 2015
West Corporation October 2009 - April 2011
MRA - The Management Association 2008 - 2009
Epic July 2006 - November 2007
Crescent Electric Supply Company July 2005 - July 2006
Skills
Training & Development, Training Delivery, Event Planning, Training, Program Management, Leadership, Team Building, Recruiting, Team Leadership, Management, Staff Development, Coaching, Leadership Development, Performance Management, Human Resources, Instructional Design, Onboarding, Employee Training, Talent Management, Employee Relations, Udutu, Articulate Storyline, Weebly, Succession Planning, Employee Engagement, Workshop Facilitation, Organizational...
Education
University of Iowa 2001 — 2004
Masters, Education
University of Iowa 1991 — 1995
Bachelors, Communication Studies
University of Iowa 1991 — 1994
Bachelor's Degree, English
Madison Area Technical College
Madison Area Technical College
Madison Area Technical College
Amy Scholer, CRP Amy Scholer, CRP's West Corporation Experience 2003 - 2007
Job Operations Team Manager at NEI Global Relocation
Industry Management Consulting
Experience
NEI Global Relocation June 2013 - Present
NEI Global Relocation September 2012 - June 2013
NEI Global Relocation March 2012 - September 2012
NEI Global Relocation July 2008 - April 2012
NEI Global Relocation October 2007 - July 2008
NEI Global Relocation October 2006 - October 2007
West Corporation 2003 - 2007
Ruby Tuesday 2001 - 2004
Skills
Corporate Relocation, Training, Negotiation, Real Estate, Relocation, Investment Properties, Employee Benefits, Management, Referrals, Invoicing, First Time Home Buyers, Sellers, Contract Negotiation, Short Sales, Marketing, Onboarding, Time Management, Customer Service, Sales, Human Resources, Employee Training, Selling, CRM
Education
Randall School of Real Estate 2009 — 2009
Real Estate License, Real Estate Principles and Law
Metropolitan Community College 2002 — 2004
Business Management, Business Management
Benson High School 1998 — 2002
High School
NEI Global Relocation June 2013 - Present
NEI Global Relocation September 2012 - June 2013
NEI Global Relocation March 2012 - September 2012
NEI Global Relocation July 2008 - April 2012
NEI Global Relocation October 2007 - July 2008
NEI Global Relocation October 2006 - October 2007
West Corporation 2003 - 2007
Ruby Tuesday 2001 - 2004
Skills
Corporate Relocation, Training, Negotiation, Real Estate, Relocation, Investment Properties, Employee Benefits, Management, Referrals, Invoicing, First Time Home Buyers, Sellers, Contract Negotiation, Short Sales, Marketing, Onboarding, Time Management, Customer Service, Sales, Human Resources, Employee Training, Selling, CRM
Education
Randall School of Real Estate 2009 — 2009
Real Estate License, Real Estate Principles and Law
Metropolitan Community College 2002 — 2004
Business Management, Business Management
Benson High School 1998 — 2002
High School
Klayton Young's West Corporation Experience March 2005 - March 2006
Job Project Manager at Werner Enterprises
Industry Transportation/Trucking/Railroad
Experience
Werner Enterprises March 2006 - Present
West Corporation March 2005 - March 2006
Dragon Arts January 2002 - January 2006
Election Systems & Software March 2002 - October 2002
Werner Enterprises January 2001 - January 2002
Education
Metropolitan Community College 2006 — 2007
EMTB, Emergency Medical Technician, CPR
Dragon Arts 2000 — 2001
Certification, Internal Health Sciences
Metropolitan Community College 1998 — 2001
Associates Equivalent, Business Administration
Werner Enterprises March 2006 - Present
West Corporation March 2005 - March 2006
Dragon Arts January 2002 - January 2006
Election Systems & Software March 2002 - October 2002
Werner Enterprises January 2001 - January 2002
Education
Metropolitan Community College 2006 — 2007
EMTB, Emergency Medical Technician, CPR
Dragon Arts 2000 — 2001
Certification, Internal Health Sciences
Metropolitan Community College 1998 — 2001
Associates Equivalent, Business Administration
Frederic M. Koffi Frederic M. Koffi's West Corporation Experience November 2009 - July 2011
Job Bilingual Western Union Business Solutions Product Support
Industry Financial Services
Experience
Western Union business Solutions July 2011 - Present
West Corporation November 2009 - July 2011
Paypal January 2008 - November 2008
Skills
Bilingual in French and..., Payment repair, Sales Management, Customer Service, Microsoft Office
Education
Metropolitan Community College 2007 — 2008
Some college, International Relations and Affairs
University of Toledo 2005 — 2006
Some college, International Relations and Affairs
International School of Lome 2003 — 2005
High School, General, B
Western Union business Solutions July 2011 - Present
West Corporation November 2009 - July 2011
Paypal January 2008 - November 2008
Skills
Bilingual in French and..., Payment repair, Sales Management, Customer Service, Microsoft Office
Education
Metropolitan Community College 2007 — 2008
Some college, International Relations and Affairs
University of Toledo 2005 — 2006
Some college, International Relations and Affairs
International School of Lome 2003 — 2005
High School, General, B
Laszlow Lewis's West Corporation Experience July 2013 - September 2013
Job Recording/Mixing Engineer
Industry Music
Experience
Best Buy September 2014 - Present
The Ark Recording Studio September 2013 - December 2014
Weedman lawn care July 2014 - November 2014
RadioShack December 2013 - January 2014
West Corporation July 2013 - September 2013
RadioShack September 2012 - July 2013
PDQ Food Stores August 2010 - March 2012
Skills
Music Production, Audio Engineering, Sound Mixing, Studio Recording
Education
Madison Media Institute 2010 — 2012
Associate's of applied science degree, Music Technology
Best Buy September 2014 - Present
The Ark Recording Studio September 2013 - December 2014
Weedman lawn care July 2014 - November 2014
RadioShack December 2013 - January 2014
West Corporation July 2013 - September 2013
RadioShack September 2012 - July 2013
PDQ Food Stores August 2010 - March 2012
Skills
Music Production, Audio Engineering, Sound Mixing, Studio Recording
Education
Madison Media Institute 2010 — 2012
Associate's of applied science degree, Music Technology
Donald L Meyer Jr Donald L Meyer Jr's West Corporation Experience February 2013 - Present
Job Info Tech Supervisor at West Corporation
Industry Telecommunications
Experience
West Corporation February 2013 - Present
West Corporation November 2011 - February 2013
West Corporation February 2008 - November 2011
West Corporation March 2005 - February 2008
The J.M. Fry Company April 1996 - June 2002
Skills
Networking, Cisco Technologies, Routers, Switches, Telecommunications, Management, Employee Training, User Documentation, LAN-WAN, TCP/IP, Call Center, IVR, Troubleshooting, Software Installation, IP, Telephony, VPN, WAN, Technical Support, Call Centers
Education
Metropolitan Community College 1995 — 1996
Computer Science, 3.86
Metroplitan Communitiy College, Omaha NE 1976 — 1976
Graphic Arts
Millard Sr High School 1971 — 1975
West Corporation February 2013 - Present
West Corporation November 2011 - February 2013
West Corporation February 2008 - November 2011
West Corporation March 2005 - February 2008
The J.M. Fry Company April 1996 - June 2002
Skills
Networking, Cisco Technologies, Routers, Switches, Telecommunications, Management, Employee Training, User Documentation, LAN-WAN, TCP/IP, Call Center, IVR, Troubleshooting, Software Installation, IP, Telephony, VPN, WAN, Technical Support, Call Centers
Education
Metropolitan Community College 1995 — 1996
Computer Science, 3.86
Metroplitan Communitiy College, Omaha NE 1976 — 1976
Graphic Arts
Millard Sr High School 1971 — 1975
Bethany Bell's West Corporation Experience September 2015 - Present
Job Sales
Industry Consumer Services
Experience
West Corporation September 2015 - Present
Bell Photography October 2014 - Present
Slick Detailing, LLC October 2013 - December 2013
Lands End August 2006 - December 2012
Reedsburg Hardwoods March 2011 - March 2012
Skills
Microsoft Office, Data Entry, Sales, Accounts Payable, Marketing, Log Costing, Microsoft Word Advanced..., Microsoft Operating..., 80+ wpm Keyboarding, Customer Service, Invoicing, Microsoft Word, Microsoft Excel
Education
Madison Area Technical College 2008 — 2013
Administration, Administrative Assistant, 4.0
University of Wisconsin- Baraboo 2005 — 2006
General Studies
Reedsburg Area High School 2001 — 2005
Diploma, 3.0
Madison Area Technical College
Medical Administrative Specalist, Administrative Assistant and Secretarial Science, General
West Corporation September 2015 - Present
Bell Photography October 2014 - Present
Slick Detailing, LLC October 2013 - December 2013
Lands End August 2006 - December 2012
Reedsburg Hardwoods March 2011 - March 2012
Skills
Microsoft Office, Data Entry, Sales, Accounts Payable, Marketing, Log Costing, Microsoft Word Advanced..., Microsoft Operating..., 80+ wpm Keyboarding, Customer Service, Invoicing, Microsoft Word, Microsoft Excel
Education
Madison Area Technical College 2008 — 2013
Administration, Administrative Assistant, 4.0
University of Wisconsin- Baraboo 2005 — 2006
General Studies
Reedsburg Area High School 2001 — 2005
Diploma, 3.0
Madison Area Technical College
Medical Administrative Specalist, Administrative Assistant and Secretarial Science, General
Edem Amegashie's West Corporation Experience April 2004 - April 2005
Job Directeur/ Branch Manager at Enterprise RentACar
Industry Automotive
Experience
Enterprise Rent-A-Car August 2015 - Present
Enterprise Rent-A-Car July 2014 - Present
Enterprise Rent-A-Car August 2013 - July 2014
Banque Laurentienne April 2013 - August 2013
Bell 2013 - 2013
Hyatt Hotels Corporation August 2004 - August 2007
West Corporation April 2004 - April 2005
Skills
Franklin Covey, Harvard professional..., Salesforce.com, Training, Management, Customer Satisfaction, Sales, Team Building, Customer Service, Coaching, Analysis, Customer Retention, Troubleshooting, Networking, Technical Support
Education
Metropolitan Community College 2004 — 2007
Associate's degree, Business Administration and Management, General
College Protestant de Lome 1996 — 1999
College Protestant de Lome
Enterprise Rent-A-Car August 2015 - Present
Enterprise Rent-A-Car July 2014 - Present
Enterprise Rent-A-Car August 2013 - July 2014
Banque Laurentienne April 2013 - August 2013
Bell 2013 - 2013
Hyatt Hotels Corporation August 2004 - August 2007
West Corporation April 2004 - April 2005
Skills
Franklin Covey, Harvard professional..., Salesforce.com, Training, Management, Customer Satisfaction, Sales, Team Building, Customer Service, Coaching, Analysis, Customer Retention, Troubleshooting, Networking, Technical Support
Education
Metropolitan Community College 2004 — 2007
Associate's degree, Business Administration and Management, General
College Protestant de Lome 1996 — 1999
College Protestant de Lome
Amanda Yates Amanda Yates's West Corporation Experience January 2015 - Present
Job Help me to help you start your new career!
Industry Human Resources
Experience
West Corporation January 2015 - Present
Bank of the West October 2009 - January 2015
Ruby Tuesday June 2005 - October 2009
Skills
Customer Service, Employee Training, Mentoring, Close Attention to..., Leadership, Microsoft Word, PowerPoint, Microsoft Excel, SSPS, Loan Servicing, Training, Customer Satisfaction, Microsoft Office, Banking, Teamwork, Loans, Recruiting, Sales
Education
University of Nebraska at Omaha 2007 — 2014
Bachelor of Arts (B.A.), Psychology
Metropolitan Community College 2009 — 2011
Psychology
West Corporation January 2015 - Present
Bank of the West October 2009 - January 2015
Ruby Tuesday June 2005 - October 2009
Skills
Customer Service, Employee Training, Mentoring, Close Attention to..., Leadership, Microsoft Word, PowerPoint, Microsoft Excel, SSPS, Loan Servicing, Training, Customer Satisfaction, Microsoft Office, Banking, Teamwork, Loans, Recruiting, Sales
Education
University of Nebraska at Omaha 2007 — 2014
Bachelor of Arts (B.A.), Psychology
Metropolitan Community College 2009 — 2011
Psychology
Andrew Books Andrew Books's West Corporation Experience August 2007 - Present
Job Client Operations Program Manager/University Adjunct Faculty/Writer and Author
Industry Professional Training & Coaching
Experience
West Corporation August 2007 - Present
Marian University of Fond du Lac September 2003 - Present
Fox Valley Technical College September 2004 - May 2009
West Corporation January 2006 - August 2007
Packer Fan Tours August 2004 - February 2006
4imprint August 1998 - July 2001
4imprint August 1995 - August 1998
Chi-Chi's Tex-Mex restaurants September 1985 - August 1995
Chi-Chi's Tex-Mex restaurants June 1984 - September 1985
Skills
Training, Leadership, Management, Team Leadership, Leadership Development, Customer Satisfaction, Time Management, Customer Service, Social Networking, Staff Development, B2B, Strategic Planning, Teaching, Call Centers, Project Management, Team Building, Sales, Adult Education, Event Planning, New Business Development, Project Planning, Process Improvement, Employee Relations, Microsoft Word, Conflict Resolution, Public Speaking, Coaching, Account Management, Presenting, Microsoft Office, Creative Writing
Education
Marian College of Fond du Lac 2001 — 2003
Masters of Science, Organizational Leadership and Quality
University of Wisconsin-Oshkosh 1991 — 1995
Bachelor's degree, Communication - Radio/Television/Film
West Corporation August 2007 - Present
Marian University of Fond du Lac September 2003 - Present
Fox Valley Technical College September 2004 - May 2009
West Corporation January 2006 - August 2007
Packer Fan Tours August 2004 - February 2006
4imprint August 1998 - July 2001
4imprint August 1995 - August 1998
Chi-Chi's Tex-Mex restaurants September 1985 - August 1995
Chi-Chi's Tex-Mex restaurants June 1984 - September 1985
Skills
Training, Leadership, Management, Team Leadership, Leadership Development, Customer Satisfaction, Time Management, Customer Service, Social Networking, Staff Development, B2B, Strategic Planning, Teaching, Call Centers, Project Management, Team Building, Sales, Adult Education, Event Planning, New Business Development, Project Planning, Process Improvement, Employee Relations, Microsoft Word, Conflict Resolution, Public Speaking, Coaching, Account Management, Presenting, Microsoft Office, Creative Writing
Education
Marian College of Fond du Lac 2001 — 2003
Masters of Science, Organizational Leadership and Quality
University of Wisconsin-Oshkosh 1991 — 1995
Bachelor's degree, Communication - Radio/Television/Film
Dianna Moore Dianna Moore's West Corporation Experience April 2009 - Present
Job Billing Supervisor at West Corporation
Industry Telecommunications
Experience
West Corporation April 2009 - Present
Popeyes Louisiana Kitchen February 2003 - July 2005
Skills
Microsoft Excel, Microsoft CRM, Outlook, 10 Key Touch, Delegation, Organizational..., Training, PeopleSoft, Management, Call Centers, Invoicing, Customer Satisfaction, Data Entry, Time Management, Process Improvement, Visio, Access, Accounts Receivable, 10 Key, Billing Systems, Software Documentation, Telephone Skills, Billing Process, Spreadsheets, Accounts Payable, Account Reconciliation, Telecommunications..., Lotus Notes, Auditing, Accounting, Team Leadership, Customer Experience, Hiring, Business Analysis, Databases, Analysis, Employee Relations, Leadership, Critical Thinking, QuickBooks, Great Plains Software, Performance Management, Team Building, Office Management, Finance, Technical Support, Billing Mediation, Postpaid
Education
Metropolitan Community College 2005 — 2013
West Corporation April 2009 - Present
Popeyes Louisiana Kitchen February 2003 - July 2005
Skills
Microsoft Excel, Microsoft CRM, Outlook, 10 Key Touch, Delegation, Organizational..., Training, PeopleSoft, Management, Call Centers, Invoicing, Customer Satisfaction, Data Entry, Time Management, Process Improvement, Visio, Access, Accounts Receivable, 10 Key, Billing Systems, Software Documentation, Telephone Skills, Billing Process, Spreadsheets, Accounts Payable, Account Reconciliation, Telecommunications..., Lotus Notes, Auditing, Accounting, Team Leadership, Customer Experience, Hiring, Business Analysis, Databases, Analysis, Employee Relations, Leadership, Critical Thinking, QuickBooks, Great Plains Software, Performance Management, Team Building, Office Management, Finance, Technical Support, Billing Mediation, Postpaid
Education
Metropolitan Community College 2005 — 2013
Leslie Radford's West Corporation Experience January 2005 - June 2009
Job Libraries Professional
Industry Libraries
Experience
Mi Casa 2009 - Present
efollett 2009 - 2012
West Corporation January 2005 - June 2009
Inpulse Response Group 2005 - 2006
Inpulse Response Group 2005 - 2005
New Horizons 2002 - 2005
Skills
Customer Service, Scheduling Tools, Microsoft Office, Manage Client..., Telephone Reception, Telephone Skills, Spreadsheets, Data Analysis, Data Entry, Online Data Entry
Education
Rio Salado College 2010 — 2013
N/A, Health Professions and Related Clinical Sciences, Other
Mesa Community College 2009 — 2011
N/A, Health Professions and Related Clinical Sciences, Other
Mi Casa 2009 - Present
efollett 2009 - 2012
West Corporation January 2005 - June 2009
Inpulse Response Group 2005 - 2006
Inpulse Response Group 2005 - 2005
New Horizons 2002 - 2005
Skills
Customer Service, Scheduling Tools, Microsoft Office, Manage Client..., Telephone Reception, Telephone Skills, Spreadsheets, Data Analysis, Data Entry, Online Data Entry
Education
Rio Salado College 2010 — 2013
N/A, Health Professions and Related Clinical Sciences, Other
Mesa Community College 2009 — 2011
N/A, Health Professions and Related Clinical Sciences, Other
Ayanna Belton Ayanna Belton's West Corporation Experience October 2009 - October 2010
Job Consumer Services Professional
Industry Consumer Services
Experience
Levi Strauss & Co. February 2012 - Present
AvisBudget Group May 2011 - August 2011
California HomePro February 2011 - April 2011
West Corporation October 2009 - October 2010
Pappadeaux October 2008 - February 2010
U.S Census Bureau March 2009 - May 2009
In-House Supportive Services October 2006 - October 2007
Orchard Supply Hardware April 2003 - March 2007
Century 10 Theater April 1998 - August 2001
Education
Merritt College
AA Liberal Arts
Levi Strauss & Co. February 2012 - Present
AvisBudget Group May 2011 - August 2011
California HomePro February 2011 - April 2011
West Corporation October 2009 - October 2010
Pappadeaux October 2008 - February 2010
U.S Census Bureau March 2009 - May 2009
In-House Supportive Services October 2006 - October 2007
Orchard Supply Hardware April 2003 - March 2007
Century 10 Theater April 1998 - August 2001
Education
Merritt College
AA Liberal Arts
Michael Pieper Michael Pieper's West Corporation Experience July 2006 - February 2012
Job Senior Consultant at Capstone Consulting, Inc.
Industry Information Technology and Services
Experience
Capstone Consulting, Inc. February 2015 - Present
Creighton University March 2012 - June 2015
West Corporation July 2006 - February 2012
Pharmaceutical Technologies, Inc. April 2005 - July 2006
Omnium Worldwide December 2004 - April 2005
ACI Worldwide June 2000 - December 2004
Skills
IT Management, Quality Assurance, Software Project..., SDLC, Data Warehouse..., Database Administration, SQL, Operations Management, Cloud Computing, SOA, Microsoft Excel, Microsoft Word, Vendor Management, Business Continuity..., PostgreSQL, Technical Writing, JCL, Configuration Management, UML, PMBOK, Requirements..., Software Design &..., Data/Dimension Modeling, Test Engineering..., Training and Development, IBM Mainframe (JES2 and..., z/OS, IBM Utilities, VSAM, ISPF, Expeditor, IBM Assembler, COBOL (68, 74, and 85), CICS, Fileaid, Syncsort, DB2 (Mainframe w/Spufi..., UNIX (AIX, Linux,..., DB2/UDB (Unix), Shell Scripting (DOS..., BusinessObjects, Web Development..., Windows (NT, XP, 7, and..., Microsoft Access, Microsoft Project, Microsoft Visio, EMC Greenplum, Microsoft BI Suite..., Adobe Acrobat XI, Business Intelligence
Education
Iowa Western Community College 2008 — 2008
PMP Certification Prerequisite Courses
Metropolitan Community College 1977 — 1994
Associates, Computer Science
University of Nebraska at Omaha 1973 — 1988
Management Information Systems
Capstone Consulting, Inc. February 2015 - Present
Creighton University March 2012 - June 2015
West Corporation July 2006 - February 2012
Pharmaceutical Technologies, Inc. April 2005 - July 2006
Omnium Worldwide December 2004 - April 2005
ACI Worldwide June 2000 - December 2004
Skills
IT Management, Quality Assurance, Software Project..., SDLC, Data Warehouse..., Database Administration, SQL, Operations Management, Cloud Computing, SOA, Microsoft Excel, Microsoft Word, Vendor Management, Business Continuity..., PostgreSQL, Technical Writing, JCL, Configuration Management, UML, PMBOK, Requirements..., Software Design &..., Data/Dimension Modeling, Test Engineering..., Training and Development, IBM Mainframe (JES2 and..., z/OS, IBM Utilities, VSAM, ISPF, Expeditor, IBM Assembler, COBOL (68, 74, and 85), CICS, Fileaid, Syncsort, DB2 (Mainframe w/Spufi..., UNIX (AIX, Linux,..., DB2/UDB (Unix), Shell Scripting (DOS..., BusinessObjects, Web Development..., Windows (NT, XP, 7, and..., Microsoft Access, Microsoft Project, Microsoft Visio, EMC Greenplum, Microsoft BI Suite..., Adobe Acrobat XI, Business Intelligence
Education
Iowa Western Community College 2008 — 2008
PMP Certification Prerequisite Courses
Metropolitan Community College 1977 — 1994
Associates, Computer Science
University of Nebraska at Omaha 1973 — 1988
Management Information Systems
Sherry Schluchter Sherry Schluchter's West Corporation Experience April 2014 - Present
Job Information Services Manager at West Corporation
Industry Telecommunications
Experience
West Corporation April 2014 - Present
Taylan Brooks Photography 2006 - Present
West - Interactive Services 2012 - April 2014
West Interactive April 2010 - January 2012
West Corporation January 2009 - April 2010
Alltel November 1999 - July 2007
Alltel July 1996 - July 2007
Alltel July 1997 - July 1998
Skills
VoIP, Telecommunications, Data Center, Telephony, Project Management, Call Centers, Troubleshooting, Capacity Planning, Capacity Management, Expense Management, TDM, Performance Management, VRU, IVR, Sonus, Photography, Family Photography, Senior Portraits, Photoshop, Avaya, Technical Support, Analysis, Networking, Switches, Mobile Devices, Wireless, Hardware, Testing, Software Documentation, Routing, Software Installation
Education
University of Nebraska at Omaha 2009 — 2010
Bachelors Degree, Mathematics, Computer Science, Business
Metropolitan Community College 1996 — 2000
Associates Degree, Computer Networking, Mathematics, Computer Science, Business
Morningside College 1993 — 1996
Mathematics, Computer Science, Business
Technology
Associates Degree, Applied Science
West Corporation April 2014 - Present
Taylan Brooks Photography 2006 - Present
West - Interactive Services 2012 - April 2014
West Interactive April 2010 - January 2012
West Corporation January 2009 - April 2010
Alltel November 1999 - July 2007
Alltel July 1996 - July 2007
Alltel July 1997 - July 1998
Skills
VoIP, Telecommunications, Data Center, Telephony, Project Management, Call Centers, Troubleshooting, Capacity Planning, Capacity Management, Expense Management, TDM, Performance Management, VRU, IVR, Sonus, Photography, Family Photography, Senior Portraits, Photoshop, Avaya, Technical Support, Analysis, Networking, Switches, Mobile Devices, Wireless, Hardware, Testing, Software Documentation, Routing, Software Installation
Education
University of Nebraska at Omaha 2009 — 2010
Bachelors Degree, Mathematics, Computer Science, Business
Metropolitan Community College 1996 — 2000
Associates Degree, Computer Networking, Mathematics, Computer Science, Business
Morningside College 1993 — 1996
Mathematics, Computer Science, Business
Technology
Associates Degree, Applied Science
J.R. Hayes J.R. Hayes's West Corporation Experience December 2008 - June 2009
Job Service Delivery Specialist at Financial Engines
Industry Management Consulting
Experience
Financial Engines July 2012 - Present
JPMorgan Chase July 2011 - July 2012
Updike Distribution Logistics LLC November 2010 - January 2011
Vangent, Inc - Contractor November 2009 - October 2010
APEX Systems Inc - Contractor June 2009 - September 2009
West Corporation December 2008 - June 2009
DHL EXPRESS (USA) December 2006 - December 2008
Charles Schwab August 2006 - December 2006
Bank of America February 2006 - June 2006
Bank of America September 2004 - January 2006
Skills
Process Improvement, Visio, Leadership, SharePoint, Management, Business Process, Project Management, SDLC, Integration, Cross-functional Team..., Vendor Management, Customer Service, Team Leadership, Microsoft Excel, Access, IT Service Management, Analysis, Team Building, Operations Management, ITIL, PeopleSoft, Performance Management, Databases, PowerPoint, Microsoft Office, Problem Management, Requirements Analysis, Call Centers, Change Management, Six Sigma, Problem Management,..., IT Management, Requirements Gathering, Program Management, Project Management, Six..., HP Service Desk,..., Excel, Troubleshooting, Business Analysis, PMP, Call Center, MS Project, IT Operations, Siebel, Service Desk, Minitab, Data Analysis, Incident Management, BMC Remedy, Microsoft SQL Server
Education
Marshall University 1994 — 1999
Bachelors, Organizational Communications
Sistersville High School 1987 — 1991
High School Diploma, College Prep
Financial Engines July 2012 - Present
JPMorgan Chase July 2011 - July 2012
Updike Distribution Logistics LLC November 2010 - January 2011
Vangent, Inc - Contractor November 2009 - October 2010
APEX Systems Inc - Contractor June 2009 - September 2009
West Corporation December 2008 - June 2009
DHL EXPRESS (USA) December 2006 - December 2008
Charles Schwab August 2006 - December 2006
Bank of America February 2006 - June 2006
Bank of America September 2004 - January 2006
Skills
Process Improvement, Visio, Leadership, SharePoint, Management, Business Process, Project Management, SDLC, Integration, Cross-functional Team..., Vendor Management, Customer Service, Team Leadership, Microsoft Excel, Access, IT Service Management, Analysis, Team Building, Operations Management, ITIL, PeopleSoft, Performance Management, Databases, PowerPoint, Microsoft Office, Problem Management, Requirements Analysis, Call Centers, Change Management, Six Sigma, Problem Management,..., IT Management, Requirements Gathering, Program Management, Project Management, Six..., HP Service Desk,..., Excel, Troubleshooting, Business Analysis, PMP, Call Center, MS Project, IT Operations, Siebel, Service Desk, Minitab, Data Analysis, Incident Management, BMC Remedy, Microsoft SQL Server
Education
Marshall University 1994 — 1999
Bachelors, Organizational Communications
Sistersville High School 1987 — 1991
High School Diploma, College Prep
Christophe Honliasso's West Corporation Experience May 2005 - November 2005
Job Risk Management, Payment Operations, Chargeback
Industry Financial Services
Experience
Central Payment May 2015 - Present
Novozymes August 2013 - May 2015
Total Living Choices June 2013 - August 2013
PayPal July 2009 - May 2013
PayPal June 2007 - July 2009
PayPal November 2005 - June 2007
West Corporation May 2005 - November 2005
Sitel February 2005 - May 2005
Skills
Electronic Payment..., Fraud Detection, Credit Risk, Credit Analysis, Credit Card Transaction..., Credit Cards, Customer Service, Customer Retention, Customer Experience, Translation, Telecommunications, Telemarketing, Chargebacks, Management, Fraud, Financial Risk, E-payments, Credit, Payments, Analysis, Customer Satisfaction, Microsoft Office, Leadership, Call Centers, Sales, Microsoft Excel
Education
Metropolitan Community College
Central Payment May 2015 - Present
Novozymes August 2013 - May 2015
Total Living Choices June 2013 - August 2013
PayPal July 2009 - May 2013
PayPal June 2007 - July 2009
PayPal November 2005 - June 2007
West Corporation May 2005 - November 2005
Sitel February 2005 - May 2005
Skills
Electronic Payment..., Fraud Detection, Credit Risk, Credit Analysis, Credit Card Transaction..., Credit Cards, Customer Service, Customer Retention, Customer Experience, Translation, Telecommunications, Telemarketing, Chargebacks, Management, Fraud, Financial Risk, E-payments, Credit, Payments, Analysis, Customer Satisfaction, Microsoft Office, Leadership, Call Centers, Sales, Microsoft Excel
Education
Metropolitan Community College
Darrin Lewis's West Corporation Experience April 2015 - Present
Job Technical Support Supervisor at West Corporation
Industry Information Technology and Services
Experience
West Corporation April 2015 - Present
West Corporation June 2012 - Present
Lewis Technical Services January 2005 - Present
West Corporation June 2011 - June 2012
Iowa FCCLA February 2009 - June 2012
West Corporation September 2010 - June 2011
Skills
Microsoft Office, Windows Server, Android, iPhone, SCCM, SharePoint, Active Directory, Microsoft Exchange, Nortel Meridian, Cisco Call Manager, Windows XP Pro, Windows 7, Technical Support, Customer Service, Leadership, Microsoft Windows, Apple Macintosh, Avaya, Cisco VPN, Citrix, Linux, Cisco VoIP, VMware, AS400 Administration, Terminal Server, Terminal Services, Networking, Hardware, Windows, Troubleshooting, Software Documentation, Computer Hardware, System Deployment, Call Centers, Data Center, VoIP, Group Policy, DHCP, Servers, DNS, Blackberry
Education
Metropolitan Community College 2011 — 2013
Associate's degree, Desktop Support
Iowa Western Community College 2009 — 2011
Bachelor's degree, Computer Networking
Griswold Community High School
Diploma, High School
West Corporation April 2015 - Present
West Corporation June 2012 - Present
Lewis Technical Services January 2005 - Present
West Corporation June 2011 - June 2012
Iowa FCCLA February 2009 - June 2012
West Corporation September 2010 - June 2011
Skills
Microsoft Office, Windows Server, Android, iPhone, SCCM, SharePoint, Active Directory, Microsoft Exchange, Nortel Meridian, Cisco Call Manager, Windows XP Pro, Windows 7, Technical Support, Customer Service, Leadership, Microsoft Windows, Apple Macintosh, Avaya, Cisco VPN, Citrix, Linux, Cisco VoIP, VMware, AS400 Administration, Terminal Server, Terminal Services, Networking, Hardware, Windows, Troubleshooting, Software Documentation, Computer Hardware, System Deployment, Call Centers, Data Center, VoIP, Group Policy, DHCP, Servers, DNS, Blackberry
Education
Metropolitan Community College 2011 — 2013
Associate's degree, Desktop Support
Iowa Western Community College 2009 — 2011
Bachelor's degree, Computer Networking
Griswold Community High School
Diploma, High School
Dr. Gordon Jones's West Corporation Experience September 2013 - Present
Job Evangelizing Patient Communications & Engagement | Curating the Best in Healthcare | Mentor | Author
Industry Hospital & Health Care
Experience
Curating Health January 2000 - Present
West Corporation September 2013 - Present
Birddog.Ventures January 2014 - Present
Createyourself.com, LLC July 2013 - Present
TheClubhou.se December 2012 - Present
Foundation for Therapy Options January 2008 - Present
Medical University of South Carolina August 2004 - Present
Skills
Leadership, Strategy, Start-ups, Strategic Planning, Healthcare, Entrepreneurship, Training, Team Building, Business Development, Public Speaking, Process Improvement, Business Strategy, Program Management, Leadership Development, Networking, Business Planning, Healthcare Information...
Education
Medical University of South Carolina 1993 — 2001
Master's and Doctorate, Health Administration, 3.8
University of South Carolina-Columbia 1989 — 1991
BA, International Studies - China, 3.7
The Citadel 1980 — 1984
Bachelor's Degree, BS in Business Administration, 2.0 and GO
Curating Health January 2000 - Present
West Corporation September 2013 - Present
Birddog.Ventures January 2014 - Present
Createyourself.com, LLC July 2013 - Present
TheClubhou.se December 2012 - Present
Foundation for Therapy Options January 2008 - Present
Medical University of South Carolina August 2004 - Present
Skills
Leadership, Strategy, Start-ups, Strategic Planning, Healthcare, Entrepreneurship, Training, Team Building, Business Development, Public Speaking, Process Improvement, Business Strategy, Program Management, Leadership Development, Networking, Business Planning, Healthcare Information...
Education
Medical University of South Carolina 1993 — 2001
Master's and Doctorate, Health Administration, 3.8
University of South Carolina-Columbia 1989 — 1991
BA, International Studies - China, 3.7
The Citadel 1980 — 1984
Bachelor's Degree, BS in Business Administration, 2.0 and GO
Chadel S. Robles's West Corporation Experience October 2011 - March 2013
Job "Real success is finding your lifework in the work that you love."
Industry Human Resources
Experience
Alorica October 2014 - Present
210Church July 2014 - Present
Community Bible church October 2009 - Present
USAA April 2013 - April 2014
West Corporation October 2011 - March 2013
West Corporation July 2009 - October 2011
West Corporation November 2008 - July 2009
West Corporation September 2008 - November 2008
AirTran Airways May 2008 - September 2008
West Corporation August 2007 - May 2008
Skills
Bilingual-Spanish, Social Media, Leadership Development, Leadership, Team Building, Customer Service, Interviews, Human Resources, Microsoft Office, Recruiting, Public Speaking, PowerPoint, Strategic Planning, Team Leadership, Marketing Strategy, Non-profits, Community Outreach, Call Center, Employee Training, Administrative..., Microsoft Excel, Microsoft Word, Public Relations, Social Networking, Event Management, Talent Acquisition, Spanish, Fundraising, Conflict Resolution, Management, Project Planning, Training, Time Management, Call Centers, Employee Relations, Program Management, Nonprofits, Policy, Coaching, Talent Management, Organizational..., Resume Writing, Hiring, College Recruiting, Performance Management, Applicant Tracking..., Onboarding
Education
Universidad Interamericana de Puerto Rico 2001 — 2003
McNeese State University 2000 — 2001
Washington Marion
Alorica October 2014 - Present
210Church July 2014 - Present
Community Bible church October 2009 - Present
USAA April 2013 - April 2014
West Corporation October 2011 - March 2013
West Corporation July 2009 - October 2011
West Corporation November 2008 - July 2009
West Corporation September 2008 - November 2008
AirTran Airways May 2008 - September 2008
West Corporation August 2007 - May 2008
Skills
Bilingual-Spanish, Social Media, Leadership Development, Leadership, Team Building, Customer Service, Interviews, Human Resources, Microsoft Office, Recruiting, Public Speaking, PowerPoint, Strategic Planning, Team Leadership, Marketing Strategy, Non-profits, Community Outreach, Call Center, Employee Training, Administrative..., Microsoft Excel, Microsoft Word, Public Relations, Social Networking, Event Management, Talent Acquisition, Spanish, Fundraising, Conflict Resolution, Management, Project Planning, Training, Time Management, Call Centers, Employee Relations, Program Management, Nonprofits, Policy, Coaching, Talent Management, Organizational..., Resume Writing, Hiring, College Recruiting, Performance Management, Applicant Tracking..., Onboarding
Education
Universidad Interamericana de Puerto Rico 2001 — 2003
McNeese State University 2000 — 2001
Washington Marion
Clay Lane Clay Lane's West Corporation Experience April 2014 - March 2015
Job Customer Service Executive for AT&T
Industry Consumer Services
Experience
Alorica March 2015 - Present
West Corporation April 2014 - March 2015
AseraCare December 2013 - February 2014
Syngenta August 2013 - December 2013
Skills
Customer Service, Qualitative Research, Research, Communication, Computers, Organization, Team Leadership, Supervisory Skills, Networking, HIPAA
Education
University of Nebraska at Omaha 2010 — 2012
Bachelor of Science (B.S.), Industrial and Organizational Psychology
Metropolitan Community College
Associate of Arts and Sciences (AAS), General Studies
Alorica March 2015 - Present
West Corporation April 2014 - March 2015
AseraCare December 2013 - February 2014
Syngenta August 2013 - December 2013
Skills
Customer Service, Qualitative Research, Research, Communication, Computers, Organization, Team Leadership, Supervisory Skills, Networking, HIPAA
Education
University of Nebraska at Omaha 2010 — 2012
Bachelor of Science (B.S.), Industrial and Organizational Psychology
Metropolitan Community College
Associate of Arts and Sciences (AAS), General Studies
Amanda Therkildson's West Corporation Experience September 2003 - June 2006
Job Account Manager at Applied Underwriters
Industry Insurance
Experience
Conifer Health Solutions July 2015 - Present
Applied Underwriters August 2014 - Present
Lincoln Financial Group October 2013 - August 2014
Professional Research Consultants April 2013 - August 2014
Conductix-Wampfler Group October 2011 - September 2013
Prime Therapeutics September 2009 - October 2011
Prime Therapeutics September 2007 - September 2009
Prime Therapeutics June 2006 - September 2007
West Corporation September 2003 - June 2006
Skills
Training, Software Documentation, Access, Microsoft Excel, Employee Benefits, Insurance, Strategic Planning, New Business Development, Sales, Sales Management, Customer Service, Product Management, Negotiation, Team Leadership, Process Improvement, Customer Satisfaction, Outlook, Teamwork, Leadership, Call Centers, Account Management, Microsoft Word, PowerPoint, Analysis, Budgets, Microsoft Office, Health Insurance, HIPAA, Customer Retention, Team Building
Education
Bellevue University 2013 — 2015
Bachelor's degree, Business Management
Metropolitan Community College 2000 — 2010
Associate, Applied Science
University of Nebraska-Lincoln 2001 — 2002
Elementary Education
University of Nebraska at Kearney 2000 — 2001
Elementary Education
Conifer Health Solutions July 2015 - Present
Applied Underwriters August 2014 - Present
Lincoln Financial Group October 2013 - August 2014
Professional Research Consultants April 2013 - August 2014
Conductix-Wampfler Group October 2011 - September 2013
Prime Therapeutics September 2009 - October 2011
Prime Therapeutics September 2007 - September 2009
Prime Therapeutics June 2006 - September 2007
West Corporation September 2003 - June 2006
Skills
Training, Software Documentation, Access, Microsoft Excel, Employee Benefits, Insurance, Strategic Planning, New Business Development, Sales, Sales Management, Customer Service, Product Management, Negotiation, Team Leadership, Process Improvement, Customer Satisfaction, Outlook, Teamwork, Leadership, Call Centers, Account Management, Microsoft Word, PowerPoint, Analysis, Budgets, Microsoft Office, Health Insurance, HIPAA, Customer Retention, Team Building
Education
Bellevue University 2013 — 2015
Bachelor's degree, Business Management
Metropolitan Community College 2000 — 2010
Associate, Applied Science
University of Nebraska-Lincoln 2001 — 2002
Elementary Education
University of Nebraska at Kearney 2000 — 2001
Elementary Education
Thomas Dorris's West Corporation Experience February 2015 - Present
Job Graphic Designer
Industry Marketing and Advertising
Experience
West Corporation February 2015 - Present
Mad Dips, LLC January 2012 - December 2014
United States Army August 2006 - December 2012
Soft Serve Solutions May 2004 - May 2005
Skills
Leadership, Leadership Development, Organization, Problem Solving, Network Administration, Database Administration, Office Administration, Management, Microsoft Office, Customer Service, Team Leadership, Communication, Employee Training, Teamwork, Microsoft Excel, Microsoft Word, Inventory Management, Training
Education
Sun Prairie High School 2001 — 2005
General Studies
Madison Area Technical College
Associate's degree, Graphic Design
West Corporation February 2015 - Present
Mad Dips, LLC January 2012 - December 2014
United States Army August 2006 - December 2012
Soft Serve Solutions May 2004 - May 2005
Skills
Leadership, Leadership Development, Organization, Problem Solving, Network Administration, Database Administration, Office Administration, Management, Microsoft Office, Customer Service, Team Leadership, Communication, Employee Training, Teamwork, Microsoft Excel, Microsoft Word, Inventory Management, Training
Education
Sun Prairie High School 2001 — 2005
General Studies
Madison Area Technical College
Associate's degree, Graphic Design
Sara Schult Bates Sara Schult Bates's West Corporation Experience October 2013 - March 2014
Job Customer Service Representative
Industry Aviation & Aerospace
Experience
United Airlines March 2014 - Present
West Corporation October 2013 - March 2014
West Corporation August 2011 - October 2013
West Corporation August 2009 - August 2011
David's Bridal January 2007 - October 2008
Restaino Bunbury & Associates 2007 - 2008
Skills
Call Center, Telecommunications, Account Management, Customer Satisfaction, Sales, Sales Operations, Sales Management, B2B, Customer Service, Team Leadership, Customer Retention, Customer Experience, Direct Sales, Call Centers, Selling, Team Building, Microsoft Office, Leadership, CRM
Education
Rasmussen College 2012 — 2013
Madison Area Technical College 2005 — 2008
Associate's degree
Madison Area Technical College 2005 — 2008
Associate's degree
University of Wisconsin-Stevens Point 2004 — 2005
United Airlines March 2014 - Present
West Corporation October 2013 - March 2014
West Corporation August 2011 - October 2013
West Corporation August 2009 - August 2011
David's Bridal January 2007 - October 2008
Restaino Bunbury & Associates 2007 - 2008
Skills
Call Center, Telecommunications, Account Management, Customer Satisfaction, Sales, Sales Operations, Sales Management, B2B, Customer Service, Team Leadership, Customer Retention, Customer Experience, Direct Sales, Call Centers, Selling, Team Building, Microsoft Office, Leadership, CRM
Education
Rasmussen College 2012 — 2013
Madison Area Technical College 2005 — 2008
Associate's degree
Madison Area Technical College 2005 — 2008
Associate's degree
University of Wisconsin-Stevens Point 2004 — 2005
Brianna Swenson Brianna Swenson's West Corporation Experience February 2014 - June 2014
Job Business Administrator at Bertram Drilling
Industry Oil & Energy
Experience
Energold Drilling Corp June 2014 - Present
West Corporation February 2014 - June 2014
Extended Stay Hotels September 2010 - January 2014
Copps Pick N Save January 2006 - February 2010
Skills
Hotel Booking, Guest Service Management, Lodging, Hotel Administration, Reservation, Guest Recovery, Phone Etiquette, Leisure
Education
Madison Area Technical College 2013 — 2015
Associate of Science (AS), Business Administration, Management and Operations
Madison Area Technical College 2009 — 2010
Dental Assistant, Dental Assisting/Assistant
Energold Drilling Corp June 2014 - Present
West Corporation February 2014 - June 2014
Extended Stay Hotels September 2010 - January 2014
Copps Pick N Save January 2006 - February 2010
Skills
Hotel Booking, Guest Service Management, Lodging, Hotel Administration, Reservation, Guest Recovery, Phone Etiquette, Leisure
Education
Madison Area Technical College 2013 — 2015
Associate of Science (AS), Business Administration, Management and Operations
Madison Area Technical College 2009 — 2010
Dental Assistant, Dental Assisting/Assistant
Cheselle Taber's West Corporation Experience 1999 - 2004
Job Administrative Assistant to Commodities at J.D. Heiskell
Industry Dairy
Experience
J.D. Heiskell July 2005 - Present
J.D. Heiskell 2005 - 2012
J.D. Heiskell 2005 - 2011
West Corporation 1999 - 2004
West Corporation 1999 - 2004
West Corporation 1999 - 2004
Mortgage Investors 1998 - 1999
Skills
Microsoft Office, Customer Service, Commodity, Process Improvement, Microsoft Word, Leadership, Outlook, Strategic Planning, Vendor Management, Budgets
Education
Metropolitan Community College 2005 — 2008
Associates Degree, Administrative Assisting
Elkhorn senior high
Oxbow Elementary
J.D. Heiskell July 2005 - Present
J.D. Heiskell 2005 - 2012
J.D. Heiskell 2005 - 2011
West Corporation 1999 - 2004
West Corporation 1999 - 2004
West Corporation 1999 - 2004
Mortgage Investors 1998 - 1999
Skills
Microsoft Office, Customer Service, Commodity, Process Improvement, Microsoft Word, Leadership, Outlook, Strategic Planning, Vendor Management, Budgets
Education
Metropolitan Community College 2005 — 2008
Associates Degree, Administrative Assisting
Elkhorn senior high
Oxbow Elementary
Rajjan Jeyaram Sangiah Rajjan Jeyaram Sangiah's West Corporation Experience January 2009 - Present
Job Software Engineer at West Corporation
Industry Telecommunications
Experience
West Corporation January 2009 - Present
StreamingEdge June 2008 - December 2008
E*Pro Inc June 2005 - December 2008
West Corporation July 2006 - May 2008
GE Capital June 2005 - May 2006
DSRC 2003 - 2005
Sacs Infotech May 2002 - October 2003
Skills
Web Services, VB.NET, .NET, WCF, SDLC, Microsoft Technologies, C#, ASP.NET, AJAX, ASP.NET MVC, Microsoft SQL Server, jQuery, IVR, Agile Methodologies, Scrum, Java Enterprise Edition, Visual Studio, Application Architecture, MCAD, Silverlight, Windows Services, APIs, CodeSmith, XML, LINQ, Sencha, Open Source Development, XAML, Windows 8 Apps, Sencha Touch, Knockoutjs, ASP.NET Web API, Widows Phone 8
Education
Madurai Kamaraj University 1999 — 2001
Master, Computer Science
West Corporation January 2009 - Present
StreamingEdge June 2008 - December 2008
E*Pro Inc June 2005 - December 2008
West Corporation July 2006 - May 2008
GE Capital June 2005 - May 2006
DSRC 2003 - 2005
Sacs Infotech May 2002 - October 2003
Skills
Web Services, VB.NET, .NET, WCF, SDLC, Microsoft Technologies, C#, ASP.NET, AJAX, ASP.NET MVC, Microsoft SQL Server, jQuery, IVR, Agile Methodologies, Scrum, Java Enterprise Edition, Visual Studio, Application Architecture, MCAD, Silverlight, Windows Services, APIs, CodeSmith, XML, LINQ, Sencha, Open Source Development, XAML, Windows 8 Apps, Sencha Touch, Knockoutjs, ASP.NET Web API, Widows Phone 8
Education
Madurai Kamaraj University 1999 — 2001
Master, Computer Science
Michelle Guthrie Michelle Guthrie's West Corporation Experience January 1999 - April 2010
Job Technical Support Specialist at Securities America, Inc. Member FINRA/SIPC
Industry Information Technology and Services
Experience
Securities America, Inc. Member FINRA/SIPC March 2013 - Present
Pamida April 2010 - December 2012
West Corporation January 1999 - April 2010
West Corporation January 1999 - April 2010
Skills
Service Desk Management, Incident Management, Network Administration, Wireless Networking, Citrix, Citrix Metaframe, Desktop Support, Desktop Administration, Desktop Hardware, Help Desk Management, Online Help, RightNow, Active Directory, Unix, IVR, Telecommunications, Team Management, TCP/IP, Telecommunications..., Telecommunication..., Telecommunication..., Product Life Cycle..., Help Desk Support, Technical Support, Software Documentation, Data Center, Cisco Technologies, Windows 7, Visio, Troubleshooting, XP, Group Policy, Servers, Desktop Computers, DNS, Computer Hardware, Vendor Management, SCCM, Networking, Call Centers, Information Technology, Windows XP, Disaster Recovery, Operating Systems
Education
Metropolitan Community College 1996 — 1997
Information Technology
Securities America, Inc. Member FINRA/SIPC March 2013 - Present
Pamida April 2010 - December 2012
West Corporation January 1999 - April 2010
West Corporation January 1999 - April 2010
Skills
Service Desk Management, Incident Management, Network Administration, Wireless Networking, Citrix, Citrix Metaframe, Desktop Support, Desktop Administration, Desktop Hardware, Help Desk Management, Online Help, RightNow, Active Directory, Unix, IVR, Telecommunications, Team Management, TCP/IP, Telecommunications..., Telecommunication..., Telecommunication..., Product Life Cycle..., Help Desk Support, Technical Support, Software Documentation, Data Center, Cisco Technologies, Windows 7, Visio, Troubleshooting, XP, Group Policy, Servers, Desktop Computers, DNS, Computer Hardware, Vendor Management, SCCM, Networking, Call Centers, Information Technology, Windows XP, Disaster Recovery, Operating Systems
Education
Metropolitan Community College 1996 — 1997
Information Technology
Robert Skiba Robert Skiba's West Corporation Experience October 2010 - March 2011
Job Manager of IT at ConAgra Foods
Industry Information Technology and Services
Experience
ConAgra Foods March 2011 - Present
West Corporation October 2010 - March 2011
First Data Resoucres April 2005 - August 2010
First Data Resources December 1997 - April 2005
ConAgra Foods January 1997 - December 1997
ENTEX Information Services February 1995 - January 1997
MEDIC Computer Systems December 1991 - February 1995
Skills
Six Sigma, Crisis Management, Conflict Resolution, Disaster Recovery, Strategic Planning, Customer Service, Linux, Windows, Servers, Data Center, Process Improvement, IT Management, Team Building, Program Management, ITIL, IT Service Management, Cisco, VMware, Incident Management, Operations Management, Vendor Management, Change Management, Unix, Networking, Project Management, Enterprise Software, Cisco Technologies
Education
Marquette University 1985 — 1990
B.S.
ConAgra Foods March 2011 - Present
West Corporation October 2010 - March 2011
First Data Resoucres April 2005 - August 2010
First Data Resources December 1997 - April 2005
ConAgra Foods January 1997 - December 1997
ENTEX Information Services February 1995 - January 1997
MEDIC Computer Systems December 1991 - February 1995
Skills
Six Sigma, Crisis Management, Conflict Resolution, Disaster Recovery, Strategic Planning, Customer Service, Linux, Windows, Servers, Data Center, Process Improvement, IT Management, Team Building, Program Management, ITIL, IT Service Management, Cisco, VMware, Incident Management, Operations Management, Vendor Management, Change Management, Unix, Networking, Project Management, Enterprise Software, Cisco Technologies
Education
Marquette University 1985 — 1990
B.S.
Gage Chrisman Gage Chrisman's West Corporation Experience March 2011 - February 2012
Job Independent Contractor Senegal Contracting
Industry Sports
Experience
Senegal Contracting 2013 - Present
Lanoha Nurseries March 2012 - August 2012
West Corporation March 2011 - February 2012
Skills
Jack of all trades, Sales, Sales Management, Department..., Electrical..., Plumbing, Gutters, Landscape Design, Landscaping, Certified Pesticide..., Ceramic Tile, Laminate Flooring, Vinyl Siding, Tree & Shrub Care, Home Theater, Window Coverings, Interior Design, Automotive Repair, Automotive Restoration, MIG welding, Arc Welding, Forklift Operator, Skid Steer, Dump Truck, Overhead Cranes, Manual Labor, Computer Proficiency, Inventor, Natural Foods, Natural Health Products, Retail, Restaurants, Multi Tasking, Concrete Paving, Thermal Insulation, Team Management, Residential Roofing, Online Journalism, Video Journalism, Human Rights, Music Production, Nursery, Telemarketing, Customer Service, Marketing, Painting, Safety, Parenthood, People Skills, Construction Processes
Education
Fremont Senior High 1998 — 2002
Diploma, Science
Metropolitan Community College
Technology/Technician (HAC, HACR, HVAC, HVACR)
Senegal Contracting 2013 - Present
Lanoha Nurseries March 2012 - August 2012
West Corporation March 2011 - February 2012
Skills
Jack of all trades, Sales, Sales Management, Department..., Electrical..., Plumbing, Gutters, Landscape Design, Landscaping, Certified Pesticide..., Ceramic Tile, Laminate Flooring, Vinyl Siding, Tree & Shrub Care, Home Theater, Window Coverings, Interior Design, Automotive Repair, Automotive Restoration, MIG welding, Arc Welding, Forklift Operator, Skid Steer, Dump Truck, Overhead Cranes, Manual Labor, Computer Proficiency, Inventor, Natural Foods, Natural Health Products, Retail, Restaurants, Multi Tasking, Concrete Paving, Thermal Insulation, Team Management, Residential Roofing, Online Journalism, Video Journalism, Human Rights, Music Production, Nursery, Telemarketing, Customer Service, Marketing, Painting, Safety, Parenthood, People Skills, Construction Processes
Education
Fremont Senior High 1998 — 2002
Diploma, Science
Metropolitan Community College
Technology/Technician (HAC, HACR, HVAC, HVACR)
Sharyse Bush Sharyse Bush's West Corporation Experience December 2008 - August 2010
Job FreeStyle Writers: The place where creativists can express themselves FREELY!!!!
Industry Marketing and Advertising
Experience
FreeStyle Writers August 2012 - Present
Affiliated Computer Services September 2010 - November 2011
West Corporation December 2008 - August 2010
Boss Executive Group September 2008 - November 2009
Skills
Account Management, Public Relations, Direct Sales, Communications, Sales, Computers, Microsoft Office, Customer Satisfaction
Education
Madonna University 2004 — 2010
Bachelor's Degree, Public Relations
FreeStyle Writers August 2012 - Present
Affiliated Computer Services September 2010 - November 2011
West Corporation December 2008 - August 2010
Boss Executive Group September 2008 - November 2009
Skills
Account Management, Public Relations, Direct Sales, Communications, Sales, Computers, Microsoft Office, Customer Satisfaction
Education
Madonna University 2004 — 2010
Bachelor's Degree, Public Relations
ALEX MADDOX ALEX MADDOX's West Corporation Experience June 2011 - April 2012
Job Truck Driver at Dorhn Transfer
Industry Alternative Dispute Resolution
Experience
Dorhn Transfer June 2013 - Present
imix April 2012 - June 2013
West Corporation June 2011 - April 2012
West Corporation 2010 - 2011
Sitel December 2006 - January 2008
Skills
Call Centers, Coaching, Conflict Resolution, Customer Service, Team Building, Training
Education
Metropolitan Community College 2011 — 2013
nursing
lake city community college 1997 — 1998
corrections
Dorhn Transfer June 2013 - Present
imix April 2012 - June 2013
West Corporation June 2011 - April 2012
West Corporation 2010 - 2011
Sitel December 2006 - January 2008
Skills
Call Centers, Coaching, Conflict Resolution, Customer Service, Team Building, Training
Education
Metropolitan Community College 2011 — 2013
nursing
lake city community college 1997 — 1998
corrections
Dennis Christiansen's West Corporation Experience October 2002 - May 2012
Job Director AX Sales at Fastpath, Inc.
Industry Computer Software
Experience
Fastpath, Inc. June 2012 - Present
West Corporation October 2002 - May 2012
infoUSA January 2000 - October 2002
American Gramaphone 1993 - 2000
Skills
Public Relations, SEO, Marketing Strategy, Email Marketing, Lead Generation, Analytics, Marketing Communications, B2B, Social Media, Direct Mail, Direct Marketing, B2B Marketing, Copywriting, Account Management, Online Marketing, Sales, Strategic Partnerships, SEM, Marketing Research, Customer Acquisition, CRM, Digital Marketing
Education
Marquette University 1988 — 1992
Bachelor of Arts, Public Relations
St. Albert High School 1984 — 1988
Fastpath, Inc. June 2012 - Present
West Corporation October 2002 - May 2012
infoUSA January 2000 - October 2002
American Gramaphone 1993 - 2000
Skills
Public Relations, SEO, Marketing Strategy, Email Marketing, Lead Generation, Analytics, Marketing Communications, B2B, Social Media, Direct Mail, Direct Marketing, B2B Marketing, Copywriting, Account Management, Online Marketing, Sales, Strategic Partnerships, SEM, Marketing Research, Customer Acquisition, CRM, Digital Marketing
Education
Marquette University 1988 — 1992
Bachelor of Arts, Public Relations
St. Albert High School 1984 — 1988
Rachel Van Horn's West Corporation Experience October 2013 - August 2014
Job Native English Teacher at YangG ELS
Industry Apparel & Fashion
Experience
Yang-G ELS August 2014 - Present
West Corporation October 2013 - August 2014
Forever 21 June 2012 - September 2013
EXPRESS November 2011 - June 2012
The Niche January 2011 - May 2011
Macy's September 2010 - May 2011
University of Wisconsin-Stout International Office January 2010 - May 2011
Purple Public Relations July 2010 - August 2010
University of Wisconsin-Stout September 2009 - December 2009
MATC Fitness, Health August 2007 - May 2009
Skills
Visual Merchandising, Trend Analysis, Retail Sales, Customer Service, Inventory Management, Professional Mentoring, Professional..., Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Adobe Creative Suite
Education
University of Wisconsin-Stout 2009 — 2011
Retail Merchandising and Managment, Fashion Marketing
Richmond, The American International University in London 2010 — 2010
Study Abroad, Fashion Journalism, Photograpy, and Public Relations
Madison Area Technical College 2007 — 2009
Fashion Marketing
Kimberly High School
Yang-G ELS August 2014 - Present
West Corporation October 2013 - August 2014
Forever 21 June 2012 - September 2013
EXPRESS November 2011 - June 2012
The Niche January 2011 - May 2011
Macy's September 2010 - May 2011
University of Wisconsin-Stout International Office January 2010 - May 2011
Purple Public Relations July 2010 - August 2010
University of Wisconsin-Stout September 2009 - December 2009
MATC Fitness, Health August 2007 - May 2009
Skills
Visual Merchandising, Trend Analysis, Retail Sales, Customer Service, Inventory Management, Professional Mentoring, Professional..., Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Adobe Creative Suite
Education
University of Wisconsin-Stout 2009 — 2011
Retail Merchandising and Managment, Fashion Marketing
Richmond, The American International University in London 2010 — 2010
Study Abroad, Fashion Journalism, Photograpy, and Public Relations
Madison Area Technical College 2007 — 2009
Fashion Marketing
Kimberly High School
Chad Drueppel Chad Drueppel's West Corporation Experience January 2001 - July 2007
Job .NET Developer at Customer Service Profiles
Industry Banking
Experience
Customer Service Profiles July 2007 - Present
West Corporation January 2001 - July 2007
Skills
ASP.NET, .NET, Microsoft SQL Server, VB.NET, ASP.NET MVC, jQuery, TFS, C#, JavaScript, WPF Development, SQL, Web Services, Agile Methodologies, Software Development, SSRS, AJAX, T-SQL
Education
Metropolitan Community College 1998 — 2000
Associates, Computer Programming
Fremont High School 1992 — 1995
Schuyler Central High School 1991 — 1995
Customer Service Profiles July 2007 - Present
West Corporation January 2001 - July 2007
Skills
ASP.NET, .NET, Microsoft SQL Server, VB.NET, ASP.NET MVC, jQuery, TFS, C#, JavaScript, WPF Development, SQL, Web Services, Agile Methodologies, Software Development, SSRS, AJAX, T-SQL
Education
Metropolitan Community College 1998 — 2000
Associates, Computer Programming
Fremont High School 1992 — 1995
Schuyler Central High School 1991 — 1995
Patty Moyer Patty Moyer's West Corporation Experience January 2000 - June 2000
Job Community Development Specialist at NC Department of Public Safety
Industry Government Administration
Experience
NC Department of Emergency Management June 2004 - Present
West Corporation January 2000 - June 2000
Skills
Public Speaking, Customer Service, Project Management, Event Planning, Homeland Security, Leadership, Government, Disaster Response, Preparedness, Grants, Microsoft Word, Emergency Management, NIMS, Microsoft Office, Microsoft Excel, Teaching, Management, Emergency Planning, Program Evaluation, Supervisory Skills, Weapons of Mass..., Community Outreach, Training, Policy Analysis, Volunteer Management
Education
Mercyhurst College 1995 — 1999
BA, Business Management
Villa Maria College 1979 — 1980
Public Relations
NC Department of Emergency Management June 2004 - Present
West Corporation January 2000 - June 2000
Skills
Public Speaking, Customer Service, Project Management, Event Planning, Homeland Security, Leadership, Government, Disaster Response, Preparedness, Grants, Microsoft Word, Emergency Management, NIMS, Microsoft Office, Microsoft Excel, Teaching, Management, Emergency Planning, Program Evaluation, Supervisory Skills, Weapons of Mass..., Community Outreach, Training, Policy Analysis, Volunteer Management
Education
Mercyhurst College 1995 — 1999
BA, Business Management
Villa Maria College 1979 — 1980
Public Relations
Christopher Cashell's West Corporation Experience October 2008 - Present
Job Enterprise Systems Engineer at West Corporation
Industry Information Technology and Services
Experience
West Corporation October 2008 - Present
Solutionary, Inc. April 2004 - October 2008
ZypNet Services 2001 - 2003
IBM, Corp. 2001 - 2001
DataVoice Technologies April 1997 - October 2000
Metropolitan Community College 1999 - 2000
Skills
Perl, System Administration, Network Security, Linux, Virtualization, Unix, Windows Server, Security, TCP/IP, Servers, Storage, Firewalls, VPN, Apache, Hardware, Disaster Recovery, SAN, Cisco, Network Administration, Windows, Operating Systems, Active Directory, DNS, Troubleshooting, Red Hat Linux, Data Center, Penetration Testing, Switches, Clustering, WAN, NAS, SQL, Shell Scripting, IT Management, Routers, Ubuntu, Debian, OpenVPN, Syslog, Databases, Networking, Cisco Technologies, Information Security, Solaris, Computer Security, VMware, VMware ESX, IT Service Management, Cisco IOS
Education
University of Nebraska at Omaha 1996 — 2002
Computer Science, English, MIS
Metropolitan Community College 1995 — 1997
West Corporation October 2008 - Present
Solutionary, Inc. April 2004 - October 2008
ZypNet Services 2001 - 2003
IBM, Corp. 2001 - 2001
DataVoice Technologies April 1997 - October 2000
Metropolitan Community College 1999 - 2000
Skills
Perl, System Administration, Network Security, Linux, Virtualization, Unix, Windows Server, Security, TCP/IP, Servers, Storage, Firewalls, VPN, Apache, Hardware, Disaster Recovery, SAN, Cisco, Network Administration, Windows, Operating Systems, Active Directory, DNS, Troubleshooting, Red Hat Linux, Data Center, Penetration Testing, Switches, Clustering, WAN, NAS, SQL, Shell Scripting, IT Management, Routers, Ubuntu, Debian, OpenVPN, Syslog, Databases, Networking, Cisco Technologies, Information Security, Solaris, Computer Security, VMware, VMware ESX, IT Service Management, Cisco IOS
Education
University of Nebraska at Omaha 1996 — 2002
Computer Science, English, MIS
Metropolitan Community College 1995 — 1997
Srinivasan Radhakrishnan's West Corporation Experience June 2005 - August 2005
Job Technical Project Manager Consultant
Industry Computer Software
Experience
Tradition Securities and Futures September 2009 - Present
E*Pro inc April 2003 - Present
StreamingEdge June 2005 - August 2009
West Corporation June 2005 - August 2005
Sensiple May 2001 - March 2003
Skills
Software Project..., Software Development, SDLC, Global Delivery, Requirements Analysis, Requirements Gathering, Technical Requirements..., Technical Requirements, Resource Management, Business Analysis, Product Development, Product Marketing, IT Strategy, Software Solution..., Pre-sales, Project Management, IT Service Delivery, Program Management, Quality Assurance, Java, .NET, Google Adwords, Google Analytics, Google Apps, Fixed Income, FIX, Big Data, SEO, XML, Microsoft SQL Server, SaaS, Amazon Web Services..., Microsoft Azure, Project Manageme, Oracle, AJAX, Test Automation, Visual Studio, Visio
Education
Punjabi University 2004 — 2007
Master of Technology (M.Tech.), Information Technology
Madurai Kamaraj University 1997 — 2001
BE, Information technology
Tradition Securities and Futures September 2009 - Present
E*Pro inc April 2003 - Present
StreamingEdge June 2005 - August 2009
West Corporation June 2005 - August 2005
Sensiple May 2001 - March 2003
Skills
Software Project..., Software Development, SDLC, Global Delivery, Requirements Analysis, Requirements Gathering, Technical Requirements..., Technical Requirements, Resource Management, Business Analysis, Product Development, Product Marketing, IT Strategy, Software Solution..., Pre-sales, Project Management, IT Service Delivery, Program Management, Quality Assurance, Java, .NET, Google Adwords, Google Analytics, Google Apps, Fixed Income, FIX, Big Data, SEO, XML, Microsoft SQL Server, SaaS, Amazon Web Services..., Microsoft Azure, Project Manageme, Oracle, AJAX, Test Automation, Visual Studio, Visio
Education
Punjabi University 2004 — 2007
Master of Technology (M.Tech.), Information Technology
Madurai Kamaraj University 1997 — 2001
BE, Information technology
Theresamarie Washa's West Corporation Experience December 2004 - Present
Job Operations Manager At Home Division West Corporation
Industry Telecommunications
Experience
West Corporation December 2004 - Present
RightNow Technologies 2005 - 2008
Skills
Call Center, IVR, Call Centers, Telephony, Training, Workforce Management, Customer Satisfaction, Telecommunications, Customer Retention, Contact Centers, Vendor Management, VoIP, Troubleshooting, Customer Experience, Technical Support, Avaya
Education
Metropolitan Community College 1999 — 2002
West Corporation December 2004 - Present
RightNow Technologies 2005 - 2008
Skills
Call Center, IVR, Call Centers, Telephony, Training, Workforce Management, Customer Satisfaction, Telecommunications, Customer Retention, Contact Centers, Vendor Management, VoIP, Troubleshooting, Customer Experience, Technical Support, Avaya
Education
Metropolitan Community College 1999 — 2002
Deon Utterback's West Corporation Experience July 2008 - December 2010
Job Network Administrator at HDR
Industry Information Technology and Services
Experience
HDR July 2012 - Present
iSECUREtrac August 2011 - July 2012
ACI Worldwide December 2010 - August 2011
West Corporation July 2008 - December 2010
eFrame September 2006 - July 2008
infoUSA July 2005 - September 2006
Skills
Cisco Technologies, Websense, Aventail VPN, Active Directory, Cisco VPN, Servers, Data Center, Troubleshooting, System Administration, Network Administration, Networking, VPN, Software Documentation, Unix, Software Installation, Firewalls, Disaster Recovery, Microsoft Exchange, Microsoft SQL Server, Technical Support, Windows, Routing
Education
Metropolitan Community College 2003 — 2005
Microcomputer Networking, IT
University of Nebraska-Lincoln 1995 — 1996
Business Administration
Omaha North High School 1992 — 1995
General Studies
HDR July 2012 - Present
iSECUREtrac August 2011 - July 2012
ACI Worldwide December 2010 - August 2011
West Corporation July 2008 - December 2010
eFrame September 2006 - July 2008
infoUSA July 2005 - September 2006
Skills
Cisco Technologies, Websense, Aventail VPN, Active Directory, Cisco VPN, Servers, Data Center, Troubleshooting, System Administration, Network Administration, Networking, VPN, Software Documentation, Unix, Software Installation, Firewalls, Disaster Recovery, Microsoft Exchange, Microsoft SQL Server, Technical Support, Windows, Routing
Education
Metropolitan Community College 2003 — 2005
Microcomputer Networking, IT
University of Nebraska-Lincoln 1995 — 1996
Business Administration
Omaha North High School 1992 — 1995
General Studies
Ryan Ledford's West Corporation Experience March 2007 - Present
Job Customer support, client specialist and tech services
Industry Telecommunications
Experience
West Corporation March 2007 - Present
Medlock's Express February 2004 - February 2007
Education
Metropolitan Community College 2006 — 2007
None, Criminal Justice
West Corporation March 2007 - Present
Medlock's Express February 2004 - February 2007
Education
Metropolitan Community College 2006 — 2007
None, Criminal Justice
Bryan Sharp's West Corporation Experience May 2013 - Present
Job Manager Enterprise Number Management at West Corporation
Industry Telecommunications
Experience
West Corporation May 2013 - Present
West Corporation March 2008 - May 2013
West Corporation October 2006 - March 2008
West Interactive Corporation September 2001 - October 2006
Viatel 1995 - 2001
Skills
Media Gateways, SS7, VoIP, IVR, TDM, Call Routing, Troubleshooting, ISDN, Nortel, SIP Trunking, SIP, Telephony, IP, ACD, Unified Communications, Network Design, Call Centers, System Deployment, PSTN, Routing, Telecommunications, MPLS, Switches, T1, Provisioning, Telecommunications..., CTI, Integration, LAN-WAN, Cisco Call Manager, WAN, Managed Services, Network Engineering, Ethernet, Computer Network..., Co-location, Sales Engineering, Solaris, Unix, TCP/IP, Technical Support, Load Balancing, IP PBX, Networking, Cisco Technologies, Routers
Education
Metropolitan Community College 1989 — 1990
N/A
University of Nebraska at Omaha 1987 — 1989
N/A
West Corporation May 2013 - Present
West Corporation March 2008 - May 2013
West Corporation October 2006 - March 2008
West Interactive Corporation September 2001 - October 2006
Viatel 1995 - 2001
Skills
Media Gateways, SS7, VoIP, IVR, TDM, Call Routing, Troubleshooting, ISDN, Nortel, SIP Trunking, SIP, Telephony, IP, ACD, Unified Communications, Network Design, Call Centers, System Deployment, PSTN, Routing, Telecommunications, MPLS, Switches, T1, Provisioning, Telecommunications..., CTI, Integration, LAN-WAN, Cisco Call Manager, WAN, Managed Services, Network Engineering, Ethernet, Computer Network..., Co-location, Sales Engineering, Solaris, Unix, TCP/IP, Technical Support, Load Balancing, IP PBX, Networking, Cisco Technologies, Routers
Education
Metropolitan Community College 1989 — 1990
N/A
University of Nebraska at Omaha 1987 — 1989
N/A
Elaine Karas-Shadle's West Corporation Experience July 2004 - October 2006
Job Reail Merchandiser at MCG: Market Connect Group
Industry Retail
Experience
MCG: Market Connect Group September 2014 - Present
Premium Retail Services May 2012 - Present
Crossmark Retail November 2010 - Present
ISN Corporation November 2013 - September 2014
Certified Marketing Services April 2007 - March 2011
Self-employed December 2006 - July 2009
Independence Court of erie November 2006 - December 2006
West Corporation July 2004 - October 2006
Springhill Retirement Community November 2002 - July 2004
Ford's Fried Chicken Restaurant February 2001 - May 2003
Skills
Data Entry, Medical Terminology, Customer Service, Medical Records, Hospitals, Retail, Telephone Skills, Home Care, Appointment Scheduling, Management, Employee Training, Invoicing, Facebook
Education
Certi Shop through Shadow Shopper 2006 — 2007
Certificates, Mystery Shopping, Market Research Interviewing, Retail Merchandising
Erie Business College 1990 — 1992
Associate Degree, Medical Secretary
Opportunities Industrialization Center 1980 — 1980
Data Entry Diploma, Keypunching
Mercyhurst University 1978 — 1979
Radio/ TV Broadcasting
East High School 1974 — 1978
Diploma, General Curriculum
MCG: Market Connect Group September 2014 - Present
Premium Retail Services May 2012 - Present
Crossmark Retail November 2010 - Present
ISN Corporation November 2013 - September 2014
Certified Marketing Services April 2007 - March 2011
Self-employed December 2006 - July 2009
Independence Court of erie November 2006 - December 2006
West Corporation July 2004 - October 2006
Springhill Retirement Community November 2002 - July 2004
Ford's Fried Chicken Restaurant February 2001 - May 2003
Skills
Data Entry, Medical Terminology, Customer Service, Medical Records, Hospitals, Retail, Telephone Skills, Home Care, Appointment Scheduling, Management, Employee Training, Invoicing, Facebook
Education
Certi Shop through Shadow Shopper 2006 — 2007
Certificates, Mystery Shopping, Market Research Interviewing, Retail Merchandising
Erie Business College 1990 — 1992
Associate Degree, Medical Secretary
Opportunities Industrialization Center 1980 — 1980
Data Entry Diploma, Keypunching
Mercyhurst University 1978 — 1979
Radio/ TV Broadcasting
East High School 1974 — 1978
Diploma, General Curriculum
Amy Jo Hansen's West Corporation Experience December 1998 - July 2012
Job IM Analyst Capacity at Kiewit
Industry Information Services
Experience
West Business Solutions July 2012 - February 2015
West Corporation December 1998 - July 2012
Skills
Data Entry, Fax, Administrative..., Call Center, Customer Service, 10 Key, Appointment Scheduling, Filing, Outlook, Office Equipment, Office Management, Phone Etiquette, Troubleshooting, Multi-line Phone, Spreadsheets, File Management, Switchboard Operator, Medical Records, Microsoft Office, Clerical Skills
Education
Metropolitan Community College 1996 — 1998
Associates Degree, Medical Secretary
West Business Solutions July 2012 - February 2015
West Corporation December 1998 - July 2012
Skills
Data Entry, Fax, Administrative..., Call Center, Customer Service, 10 Key, Appointment Scheduling, Filing, Outlook, Office Equipment, Office Management, Phone Etiquette, Troubleshooting, Multi-line Phone, Spreadsheets, File Management, Switchboard Operator, Medical Records, Microsoft Office, Clerical Skills
Education
Metropolitan Community College 1996 — 1998
Associates Degree, Medical Secretary
Cheryl Case's West Corporation Experience January 2008 - Present
Job Purchasing Specialist at West Corporation
Industry Logistics and Supply Chain
Experience
West Corporation January 2008 - Present
Skills
Sourcing, Procurement, Purchasing
Education
Metropolitan Community College 2002 — 2006
Blair High School
West Corporation January 2008 - Present
Skills
Sourcing, Procurement, Purchasing
Education
Metropolitan Community College 2002 — 2006
Blair High School
Cory Long's West Corporation Experience December 1999 - February 2007
Job Director, Client Operations at Alorica
Industry Consumer Services
Experience
Alorica April 2009 - Present
ShopNBC April 2007 - April 2009
West Corporation December 1999 - February 2007
Skills
Customer Experience, Workforce Management, Account Management, Call Centers, Analysis, Management, Customer Satisfaction, IVR, Process Improvement, Outsourcing, BPO, CRM, Contact Centers, Customer Retention
Education
Metropolitan Community College 2006 — 2009
Business, Accounting/Business
Alorica April 2009 - Present
ShopNBC April 2007 - April 2009
West Corporation December 1999 - February 2007
Skills
Customer Experience, Workforce Management, Account Management, Call Centers, Analysis, Management, Customer Satisfaction, IVR, Process Improvement, Outsourcing, BPO, CRM, Contact Centers, Customer Retention
Education
Metropolitan Community College 2006 — 2009
Business, Accounting/Business
Sambabu Chellappa's West Corporation Experience 2005 - 2007
Job Senior Java Developer at The Hibbert Group
Industry Information Technology and Services
Experience
The Hibbert Group February 2013 - Present
Hibbert 2012 - 2015
Hibbert 2012 - 2015
West Corporation 2005 - 2007
Skills
Java Enterprise Edition, Spring, Hibernate, Oracle, SDLC, SOA, Unix, Web Services, Requirements Analysis, XML, Struts, SQL, Microsoft SQL Server, Agile Methodologies, UML
Education
Madurai Kamaraj University
Bachelor of Engineering (BE), Computer Engineering
The Hibbert Group February 2013 - Present
Hibbert 2012 - 2015
Hibbert 2012 - 2015
West Corporation 2005 - 2007
Skills
Java Enterprise Edition, Spring, Hibernate, Oracle, SDLC, SOA, Unix, Web Services, Requirements Analysis, XML, Struts, SQL, Microsoft SQL Server, Agile Methodologies, UML
Education
Madurai Kamaraj University
Bachelor of Engineering (BE), Computer Engineering
David Archbold's West Corporation Experience June 2010 - June 2012
Job Operational Engineer II at CSG International
Industry Telecommunications
Experience
CSG International March 2014 - Present
CSG International July 2011 - Present
West Corporation June 2010 - June 2012
West Corporation August 2006 - September 2010
West Corporation September 2000 - August 2006
West Interactive July 2000 - September 2000
West Telemarketing January 1999 - July 2000
West Telemarketing August 1997 - January 1999
West Telemarketing December 1996 - August 1997
Skills
IVR, Perl, Linux, System Administration, SharePoint, SQL, Microsoft SQL Server, Call Center, MySQL, Telecommunications, Process Improvement, Unix, TCP/IP, Troubleshooting, Data Center, Software Project..., BMC Remedy, XML, Apache, Technical Support, .NET, PHP, JavaScript, CSS, VB.NET, C#, Objective-C, iOS development, Bash, OO Software Development, Web Services, Security, Servers, Windows, Call Centers, Web Applications, IIS
Education
Metropolitan Community College
CSG International March 2014 - Present
CSG International July 2011 - Present
West Corporation June 2010 - June 2012
West Corporation August 2006 - September 2010
West Corporation September 2000 - August 2006
West Interactive July 2000 - September 2000
West Telemarketing January 1999 - July 2000
West Telemarketing August 1997 - January 1999
West Telemarketing December 1996 - August 1997
Skills
IVR, Perl, Linux, System Administration, SharePoint, SQL, Microsoft SQL Server, Call Center, MySQL, Telecommunications, Process Improvement, Unix, TCP/IP, Troubleshooting, Data Center, Software Project..., BMC Remedy, XML, Apache, Technical Support, .NET, PHP, JavaScript, CSS, VB.NET, C#, Objective-C, iOS development, Bash, OO Software Development, Web Services, Security, Servers, Windows, Call Centers, Web Applications, IIS
Education
Metropolitan Community College
Hannah (Hancock) Gracier's West Corporation Experience February 2014 - Present
Job Customer Service Manager at West Corporation
Industry Music
Experience
West Corporation February 2014 - Present
Hanagrace Records May 2013 - Present
Mary Kay, Inc. September 2004 - Present
West Corporation August 2013 - February 2014
McDonald's Corporation October 2011 - July 2012
Scooter's Coffeehouse June 2009 - May 2010
The Market Church October 2008 - July 2009
Electrolux Home Products June 2004 - September 2004
JCPenney July 2000 - October 2001
Skills
Music, Leadership, Public Speaking, Customer Service, Microsoft Excel, PowerPoint, Event Planning, Microsoft Office, Social Media, Songwriting, Microsoft Word, Time Management, Event Management, Research, Team Leadership, Editing, Teaching
Education
Metropolitan Community College 2010 — 2013
Associate's degree
West Valley College 1998 — 1999
West Corporation February 2014 - Present
Hanagrace Records May 2013 - Present
Mary Kay, Inc. September 2004 - Present
West Corporation August 2013 - February 2014
McDonald's Corporation October 2011 - July 2012
Scooter's Coffeehouse June 2009 - May 2010
The Market Church October 2008 - July 2009
Electrolux Home Products June 2004 - September 2004
JCPenney July 2000 - October 2001
Skills
Music, Leadership, Public Speaking, Customer Service, Microsoft Excel, PowerPoint, Event Planning, Microsoft Office, Social Media, Songwriting, Microsoft Word, Time Management, Event Management, Research, Team Leadership, Editing, Teaching
Education
Metropolitan Community College 2010 — 2013
Associate's degree
West Valley College 1998 — 1999
Carol Gossman's West Corporation Experience October 2009 - April 2011
Job Automated Tester at TEAM Software, Inc.
Industry Computer Software
Experience
TEAM Software, Inc. April 2011 - Present
Prairie Life Fitness Center 2007 - Present
Lifetime Fitness 2006 - Present
West Corporation October 2009 - April 2011
Bluebird Auto Rental Systems December 1993 - June 2009
Papillion Parks and Recreation June 1992 - January 2008
Lancer Label August 1986 - November 1993
Skills
Fitness, Visual Basic, Yoga, Unix, VB.NET, C++, Windows, SharePoint, Programming, Software Project..., Software Development
Education
Metropolitan Community College
Computer Programming
TEAM Software, Inc. April 2011 - Present
Prairie Life Fitness Center 2007 - Present
Lifetime Fitness 2006 - Present
West Corporation October 2009 - April 2011
Bluebird Auto Rental Systems December 1993 - June 2009
Papillion Parks and Recreation June 1992 - January 2008
Lancer Label August 1986 - November 1993
Skills
Fitness, Visual Basic, Yoga, Unix, VB.NET, C++, Windows, SharePoint, Programming, Software Project..., Software Development
Education
Metropolitan Community College
Computer Programming
Adam DeCock's West Corporation Experience February 2015 - Present
Job Sales Associate at West Corporation
Industry Marketing and Advertising
Experience
West Corporation February 2015 - Present
Atlanta Braves January 2014 - November 2014
VF Corporation July 2013 - November 2013
Milwaukee Bucks Inc. December 2011 - May 2013
Major League Baseball Advanced Media April 2012 - October 2012
Marquette University Office of Residence Life August 2009 - May 2012
Milwaukee Brewers Baseball Club August 2010 - November 2011
Education
Marquette University 2008 — 2012
Bachelor of Science Degree
Marquette University
West Corporation February 2015 - Present
Atlanta Braves January 2014 - November 2014
VF Corporation July 2013 - November 2013
Milwaukee Bucks Inc. December 2011 - May 2013
Major League Baseball Advanced Media April 2012 - October 2012
Marquette University Office of Residence Life August 2009 - May 2012
Milwaukee Brewers Baseball Club August 2010 - November 2011
Education
Marquette University 2008 — 2012
Bachelor of Science Degree
Marquette University
Rev. Maurice Drake's West Corporation Experience Staff Sergeant
Job Facility Management at West Corporation
Industry Logistics and Supply Chain
Experience
West Corporation Staff Sergeant
Education
Methodist University 1989 — 1991
Religion
University of Maryland University College 1981 — 1982
Business
Lee High School 1970 — 1973
West Corporation Staff Sergeant
Education
Methodist University 1989 — 1991
Religion
University of Maryland University College 1981 — 1982
Business
Lee High School 1970 — 1973
Hillary Zyla's West Corporation Experience November 2010 - August 2012
Job Tech II at First United Bank
Industry Information Technology and Services
Experience
First United Bank May 2013 - Present
First United Bank August 2012 - May 2013
West Corporation November 2010 - August 2012
Pacific Interpreters February 2010 - November 2010
West Corporation July 2007 - February 2010
West Corporation July 2006 - July 2007
American Title, Inc. August 2002 - September 2003
Skills
SCCM, Active Directory..., Enterprise Software, Avaya Site..., Group Policy, Computer Hardware, Computer Repair, Project Management, Windows Scripting, Active Directory, Visio, Cisco IOS, Windows Server, Avaya, TCP/IP, Cisco Call Manager, Telecommunications, Telephony, Windows 7, VoIP, Technical Support, Disaster Recovery, System Administration, Switches, Customer Satisfaction, SharePoint
Education
Metropolitan Community College 1999 — 2002
AA, Networking
Metropolitan Community College 1999 — 2002
AA, Programming
First United Bank May 2013 - Present
First United Bank August 2012 - May 2013
West Corporation November 2010 - August 2012
Pacific Interpreters February 2010 - November 2010
West Corporation July 2007 - February 2010
West Corporation July 2006 - July 2007
American Title, Inc. August 2002 - September 2003
Skills
SCCM, Active Directory..., Enterprise Software, Avaya Site..., Group Policy, Computer Hardware, Computer Repair, Project Management, Windows Scripting, Active Directory, Visio, Cisco IOS, Windows Server, Avaya, TCP/IP, Cisco Call Manager, Telecommunications, Telephony, Windows 7, VoIP, Technical Support, Disaster Recovery, System Administration, Switches, Customer Satisfaction, SharePoint
Education
Metropolitan Community College 1999 — 2002
AA, Networking
Metropolitan Community College 1999 — 2002
AA, Programming
Alun Ko's West Corporation Experience August 2014 - Present
Job Software Analyst at West Corporation
Industry Information Technology and Services
Experience
West Corporation August 2014 - Present
Worldwide Access Solutions Inc. 2011 - March 2015
H&B Enterprises June 2008 - 2011
Condolink WorldWide June 2007 - June 2008
The Cheesecake Factory September 2006 - December 2006
Bonefish Grill January 2006 - October 2006
Skills
Management, Team Leadership, Account Management, Network Administration, Linux, Project Management, Microsoft Office, VMware, Networking, New Business Development, Call Centers, VoIP, Business Development, Online Advertising, Team Building, Web Development, Sales Management, Strategic Planning, Marketing, Direct Sales, Social Media, Microsoft SQL Server, Budgets, Telecommunications, SEO, Telephony, Windows Server, Accounting, Social Media Marketing, Visual Studio, VMware ESX, VMware Server, Help Desk Support, Ubuntu, Asterisk, DNS management, HTML 5, Visual C#, Digital Marketing, SIP Trunking, Chinese, Desktop Administration, C#, .NET, jQuery, Bootstrap, XML, Behavioral Driven..., Databases, VB.NET
Education
Metropolitan Community College 2012 — 2015
Associate's degree, Information Technology, 3.3
West Corporation August 2014 - Present
Worldwide Access Solutions Inc. 2011 - March 2015
H&B Enterprises June 2008 - 2011
Condolink WorldWide June 2007 - June 2008
The Cheesecake Factory September 2006 - December 2006
Bonefish Grill January 2006 - October 2006
Skills
Management, Team Leadership, Account Management, Network Administration, Linux, Project Management, Microsoft Office, VMware, Networking, New Business Development, Call Centers, VoIP, Business Development, Online Advertising, Team Building, Web Development, Sales Management, Strategic Planning, Marketing, Direct Sales, Social Media, Microsoft SQL Server, Budgets, Telecommunications, SEO, Telephony, Windows Server, Accounting, Social Media Marketing, Visual Studio, VMware ESX, VMware Server, Help Desk Support, Ubuntu, Asterisk, DNS management, HTML 5, Visual C#, Digital Marketing, SIP Trunking, Chinese, Desktop Administration, C#, .NET, jQuery, Bootstrap, XML, Behavioral Driven..., Databases, VB.NET
Education
Metropolitan Community College 2012 — 2015
Associate's degree, Information Technology, 3.3
Anisha Yunus's West Corporation Experience February 2012 - September 2012
Job Software Analyst at West Corporation
Industry Information Technology and Services
Experience
West Corporation February 2012 - September 2012
The Home Depot July 2011 - December 2011
omarcards May 2005 - July 2011
Oracle Inc December 2004 - May 2005
Cognizant Technology Solutions India Pvt Ltd January 2003 - December 2004
Skills
Core Java, JavaScript, DB2/SQL, Java, HTML, XML, ASP, JSP, Linux, SQL, Oracle, Software Development, CSS, Servlets
Education
Madurai Kamaraj University 1998 — 2002
B.E.,, Electronics & Communication; Technical Education
Periyar Centenary Girls Polytechnic 1995 — 1998
Diploma, Electronics and Communication Engineering
West Corporation February 2012 - September 2012
The Home Depot July 2011 - December 2011
omarcards May 2005 - July 2011
Oracle Inc December 2004 - May 2005
Cognizant Technology Solutions India Pvt Ltd January 2003 - December 2004
Skills
Core Java, JavaScript, DB2/SQL, Java, HTML, XML, ASP, JSP, Linux, SQL, Oracle, Software Development, CSS, Servlets
Education
Madurai Kamaraj University 1998 — 2002
B.E.,, Electronics & Communication; Technical Education
Periyar Centenary Girls Polytechnic 1995 — 1998
Diploma, Electronics and Communication Engineering
Bonnie Farmer's West Corporation Experience October 2010 - Present
Job Workforce Management Analyst
Industry Telecommunications
Experience
West Corporation October 2010 - Present
Cole's Home Solutions 2009 - 2010
Verizon Business 2005 - 2007
Vanguard Car Rental 2003 - 2005
Skills
Workforce Management, Call Center, Avaya, IVR, ACD, Contact Centers, Genesys, Customer Experience, Customer Satisfaction, Telecommunications, Troubleshooting
Education
Metropolitan Community College 2012 — 2013
Associate of Science (A.S.), Information Technology Data Center Management
West Corporation October 2010 - Present
Cole's Home Solutions 2009 - 2010
Verizon Business 2005 - 2007
Vanguard Car Rental 2003 - 2005
Skills
Workforce Management, Call Center, Avaya, IVR, ACD, Contact Centers, Genesys, Customer Experience, Customer Satisfaction, Telecommunications, Troubleshooting
Education
Metropolitan Community College 2012 — 2013
Associate of Science (A.S.), Information Technology Data Center Management
Ian Grazier's West Corporation Experience May 2006 - September 2006
Job AML Investigator at Huntington National Bank
Industry Banking
Experience
Huntington National Bank April 2013 - Present
Pennsylvania Office of Attorney General May 2011 - August 2011
Presque Isle Downs and Casino April 2010 - November 2010
Penn State CEDAR Mental Rehabilitation Clinic January 2009 - December 2009
Penn State Erie, the Behrend College May 2007 - August 2009
West Corporation May 2006 - September 2006
Skills
Intelligence, Surveillance, Analysis, Security, Data Analysis, Investigation, Microsoft Office, Research, Intelligence Analysis, Private Investigations, Management
Education
Mercyhurst University 2010 — 2012
Master's degree, Intelligence
Penn State University 2005 — 2009
Bachelors, Psychology
Huntington National Bank April 2013 - Present
Pennsylvania Office of Attorney General May 2011 - August 2011
Presque Isle Downs and Casino April 2010 - November 2010
Penn State CEDAR Mental Rehabilitation Clinic January 2009 - December 2009
Penn State Erie, the Behrend College May 2007 - August 2009
West Corporation May 2006 - September 2006
Skills
Intelligence, Surveillance, Analysis, Security, Data Analysis, Investigation, Microsoft Office, Research, Intelligence Analysis, Private Investigations, Management
Education
Mercyhurst University 2010 — 2012
Master's degree, Intelligence
Penn State University 2005 — 2009
Bachelors, Psychology
Britney Bosworth's West Corporation Experience July 2012 - September 2014
Job Customer Service Manager at West Corporation
Industry Publishing
Experience
Independent Heritage Makers/Youngevity Consultant 2011 - Present
West Corporation July 2012 - September 2014
West Telemarketing 2007 - 2008
The Nebraska Medical Center June 2005 - August 2007
Skills
Customer Service, Mentoring Of Staff, PowerPoint, Microsoft Excel, Customer Advocacy, Building Relationships, Training, Creative Problem Solving, Sales, Customer Satisfaction, Team Building, Event Planning, Microsoft Office, Customer Experience, Time Management, Team Leadership, Social Networking, Account Management, Small Business, Social Media Marketing, Advertising, Direct Sales, Customer Retention, Marketing Communications, Outlook, Facebook, Email Marketing, Social Media, Teamwork, Marketing, Technical Support, Leadership
Education
University of West Alabama 2007 — 2007
Bellevue West 2001 — 2005
Metropolitan Community College
Independent Heritage Makers/Youngevity Consultant 2011 - Present
West Corporation July 2012 - September 2014
West Telemarketing 2007 - 2008
The Nebraska Medical Center June 2005 - August 2007
Skills
Customer Service, Mentoring Of Staff, PowerPoint, Microsoft Excel, Customer Advocacy, Building Relationships, Training, Creative Problem Solving, Sales, Customer Satisfaction, Team Building, Event Planning, Microsoft Office, Customer Experience, Time Management, Team Leadership, Social Networking, Account Management, Small Business, Social Media Marketing, Advertising, Direct Sales, Customer Retention, Marketing Communications, Outlook, Facebook, Email Marketing, Social Media, Teamwork, Marketing, Technical Support, Leadership
Education
University of West Alabama 2007 — 2007
Bellevue West 2001 — 2005
Metropolitan Community College
Ellie Singleton's West Corporation Experience January 2015 - Present
Job Sales Associate at Old Navy
Industry Retail
Experience
West Corporation January 2015 - Present
Old Navy April 2011 - December 2012
Skills
Customer Service, Retail, Microsoft Office, Microsoft Word, Inventory Management, Time Management, PowerPoint, Retail Sales
Education
Madison Area Technical College 2015 — 2017
Associate's degree, Meeting and Event Planning
University of Wisconsin-Stout 2011 — 2012
Hotel, Motel, and Restaurant Management
D.C.Everest Senior High 2009 — 2011
GED
West Corporation January 2015 - Present
Old Navy April 2011 - December 2012
Skills
Customer Service, Retail, Microsoft Office, Microsoft Word, Inventory Management, Time Management, PowerPoint, Retail Sales
Education
Madison Area Technical College 2015 — 2017
Associate's degree, Meeting and Event Planning
University of Wisconsin-Stout 2011 — 2012
Hotel, Motel, and Restaurant Management
D.C.Everest Senior High 2009 — 2011
GED
Cole Firkus's West Corporation Experience December 2007 - November 2013
Job Acoustic Ceiling Sales / Project Management Macco's Commercial Interiors
Industry Construction
Experience
Macco's Floor Covering May 2014 - Present
Krystle Creative Imaging January 2006 - Present
GT Mobility and Services December 2013 - May 2014
West Corporation December 2007 - November 2013
Major Industries November 2009 - June 2012
West Business Services December 2007 - October 2009
Spring Valley Exteriors July 2005 - March 2007
Skills
Sales Management, Problem Solving, Customer Relations, Trade Shows, Account Management, Microsoft Office, Customer Service, Sales, New Business Development, Leadership, Contract Negotiation, Customer Satisfaction
Education
Madison Area Technical College 2002 — 2005
A.S., Architectural Technology
Macco's Floor Covering May 2014 - Present
Krystle Creative Imaging January 2006 - Present
GT Mobility and Services December 2013 - May 2014
West Corporation December 2007 - November 2013
Major Industries November 2009 - June 2012
West Business Services December 2007 - October 2009
Spring Valley Exteriors July 2005 - March 2007
Skills
Sales Management, Problem Solving, Customer Relations, Trade Shows, Account Management, Microsoft Office, Customer Service, Sales, New Business Development, Leadership, Contract Negotiation, Customer Satisfaction
Education
Madison Area Technical College 2002 — 2005
A.S., Architectural Technology
Trudi Scarborough-Strahan's West Corporation Experience
Job CUSTOMER SERVICE at West Corporation
Industry Telecommunications
Experience
West Corporation
Skills
Telecommunications, Customer Experience, Customer Service, Telephony, Microsoft Office, Sales, Call Centers, Cisco Technologies, Customer Retention, Customer Satisfaction, IP, TCP/IP, Team Leadership, Technical Support, Troubleshooting
Education
McNeese State University
sulphur high school
West Corporation
Skills
Telecommunications, Customer Experience, Customer Service, Telephony, Microsoft Office, Sales, Call Centers, Cisco Technologies, Customer Retention, Customer Satisfaction, IP, TCP/IP, Team Leadership, Technical Support, Troubleshooting
Education
McNeese State University
sulphur high school
Desiree Cannon's West Corporation Experience August 2011 - June 2012
Job Office Manager Executive Assistant at Compass Group * Eurest Dining @Mutual of Omaha
Industry Food & Beverages
Experience
Compass Group * Eurest Dining @Mutual of Omaha July 2012 - Present
West Corporation August 2011 - June 2012
West Corporation 2001 - 2012
Frontier Bag Company March 2007 - August 2011
Skills
Business Service..., Restaurant Management, Receptionist/Administrat..., Accounting Specialist, Inventory & ..., Customer Service, Human Resources, Customer Satisfaction, Purchasing, Public Relations, Accounts Payable, Invoicing, Sales
Education
Metropolitan Community College 2008 — 2011
Business Administration, Accounting and Business/Management
Omaha North High 1970 — 1974
Business Adminstration, High School/Secondary Diploma Programs
Compass Group * Eurest Dining @Mutual of Omaha July 2012 - Present
West Corporation August 2011 - June 2012
West Corporation 2001 - 2012
Frontier Bag Company March 2007 - August 2011
Skills
Business Service..., Restaurant Management, Receptionist/Administrat..., Accounting Specialist, Inventory & ..., Customer Service, Human Resources, Customer Satisfaction, Purchasing, Public Relations, Accounts Payable, Invoicing, Sales
Education
Metropolitan Community College 2008 — 2011
Business Administration, Accounting and Business/Management
Omaha North High 1970 — 1974
Business Adminstration, High School/Secondary Diploma Programs
Cecilia Harding's West Corporation Experience November 2005 - November 2006
Job Attended University of Nebraska at Omaha
Industry Management Consulting
Experience
UNO January 2005 - Present
West Corporation November 2005 - November 2006
APAC Customer Services September 2001 - December 2004
Skills
sales management, Customer Service, Computer Proficiency
Education
University of Nebraska at Omaha 2005 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Metropolitan Community College 1999 — 2004
UNO January 2005 - Present
West Corporation November 2005 - November 2006
APAC Customer Services September 2001 - December 2004
Skills
sales management, Customer Service, Computer Proficiency
Education
University of Nebraska at Omaha 2005 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Metropolitan Community College 1999 — 2004
Anthony Gootee's West Corporation Experience March 2011 - September 2011
Job Claims Representative/Customer Service Representative
Industry Insurance
Experience
State Farm Insurance Company May 2013 - December 2014
Sears Holding Corporation September 2011 - April 2013
West Corporation March 2011 - September 2011
Fiserv November 2007 - July 2010
Education
Mesa Community College
General
South Point High School
High School, General
State Farm Insurance Company May 2013 - December 2014
Sears Holding Corporation September 2011 - April 2013
West Corporation March 2011 - September 2011
Fiserv November 2007 - July 2010
Education
Mesa Community College
General
South Point High School
High School, General
Elden Cerveny's West Corporation Experience September 2009 - July 2012
Job Receiving Fulfillment Specialist at Quidsi Inc.
Industry Warehousing
Experience
Amazon April 2014 - Present
Quidsi Inc. August 2012 - March 2014
West Corporation September 2009 - July 2012
PayPal March 2007 - August 2009
Pasco County Government February 2003 - December 2006
Nebraska Emergency Management Agency February 2006 - March 2006
DialAmerica April 2002 - January 2003
Youth With A Mission September 1996 - March 2002
First Westroads Bank August 1994 - July 1996
United States Air Force December 1989 - July 1994
Skills
Team Building, Leadership, Customer Service, Social Networking, Marketing, Training, Sales, Social Media Marketing, Public Speaking, Online Marketing, Microsoft Office, Social Media, Inventory Management
Education
University of Nebraska at Omaha 1994 — 1995
Metropolitan Community College
Amazon April 2014 - Present
Quidsi Inc. August 2012 - March 2014
West Corporation September 2009 - July 2012
PayPal March 2007 - August 2009
Pasco County Government February 2003 - December 2006
Nebraska Emergency Management Agency February 2006 - March 2006
DialAmerica April 2002 - January 2003
Youth With A Mission September 1996 - March 2002
First Westroads Bank August 1994 - July 1996
United States Air Force December 1989 - July 1994
Skills
Team Building, Leadership, Customer Service, Social Networking, Marketing, Training, Sales, Social Media Marketing, Public Speaking, Online Marketing, Microsoft Office, Social Media, Inventory Management
Education
University of Nebraska at Omaha 1994 — 1995
Metropolitan Community College
Grant Ritter's West Corporation Experience April 2009 - July 2009
Job Senior Small Business Sales Associate
Industry Internet
Experience
Yahoo July 2009 - Present
West Corporation April 2009 - July 2009
Hayneedle, Inc. August 2004 - March 2009
Skills
E-commerce, Account Management, Lead Generation, Cold Calling, Sales, Product Management, Social Media Marketing, Online Marketing, Customer Service, Marketing, Advertising, Sales Management, Salesforce.com, Customer Satisfaction, Team Building
Education
Metropolitan Community College
Yahoo July 2009 - Present
West Corporation April 2009 - July 2009
Hayneedle, Inc. August 2004 - March 2009
Skills
E-commerce, Account Management, Lead Generation, Cold Calling, Sales, Product Management, Social Media Marketing, Online Marketing, Customer Service, Marketing, Advertising, Sales Management, Salesforce.com, Customer Satisfaction, Team Building
Education
Metropolitan Community College
Louise Quinn's West Corporation Experience October 2012 - February 2013
Job Inside Support Specialist at Structured Communication Systems
Industry Insurance
Experience
Structured Communication Systems April 2014 - Present
Volt/Blue Cross of Idaho August 2013 - February 2014
Advantage Staffing/Ricoh May 2013 - August 2013
SQM Group Inc. March 2013 - April 2013
West Corporation October 2012 - February 2013
Self Employed January 2010 - October 2012
Department of Geography Eastern Washington University September 2004 - August 2009
Department of Geology Brandon University September 1989 - May 2005
Skills
Health Insurance, Sales, Customer Service, Geology, Teaching, Team Building
Education
Memorial University of Newfoundland 1985 — 1993
Doctor of Philosophy (Ph.D.), Geology/Earth Science, General
University of Cambridge
Bachelor of Arts (B.A.), Natural Sciences
Structured Communication Systems April 2014 - Present
Volt/Blue Cross of Idaho August 2013 - February 2014
Advantage Staffing/Ricoh May 2013 - August 2013
SQM Group Inc. March 2013 - April 2013
West Corporation October 2012 - February 2013
Self Employed January 2010 - October 2012
Department of Geography Eastern Washington University September 2004 - August 2009
Department of Geology Brandon University September 1989 - May 2005
Skills
Health Insurance, Sales, Customer Service, Geology, Teaching, Team Building
Education
Memorial University of Newfoundland 1985 — 1993
Doctor of Philosophy (Ph.D.), Geology/Earth Science, General
University of Cambridge
Bachelor of Arts (B.A.), Natural Sciences
sylvia burns's West Corporation Experience July 2009 - January 2010
Job Hospitality Professional
Industry Hospitality
Experience
Sands Regency Casino/Hotel 2010 - 2013
West Corporation July 2009 - January 2010
Petsmart July 2002 - September 2007
Education
Merced College
Computer and Information Sciences, General
Seaside High School
G.E.D., Educational Leadership and Administration, General
Sands Regency Casino/Hotel 2010 - 2013
West Corporation July 2009 - January 2010
Petsmart July 2002 - September 2007
Education
Merced College
Computer and Information Sciences, General
Seaside High School
G.E.D., Educational Leadership and Administration, General
Juan Pintor Cuellar's West Corporation Experience September 2013 - January 2014
Job Lead Instructor at Engineering For Kids
Industry
Experience
Nakoma Golf Club Inc May 2015 - Present
Engineering For Kids September 2014 - Present
Madison College Shipping & Receiving February 2015 - June 2015
Crystal Finishing Systems, Inc. May 2014 - August 2014
West Corporation September 2013 - January 2014
Eastbay, Inc. June 2013 - September 2013
Skills
Microsoft Word, Microsoft Office, Leadership, PowerPoint
Education
Madison Area Technical College 2014 — 2016
Engineering
Wausau West High School 2010 — 2013
High School
Nakoma Golf Club Inc May 2015 - Present
Engineering For Kids September 2014 - Present
Madison College Shipping & Receiving February 2015 - June 2015
Crystal Finishing Systems, Inc. May 2014 - August 2014
West Corporation September 2013 - January 2014
Eastbay, Inc. June 2013 - September 2013
Skills
Microsoft Word, Microsoft Office, Leadership, PowerPoint
Education
Madison Area Technical College 2014 — 2016
Engineering
Wausau West High School 2010 — 2013
High School
Christine Salvatore's West Corporation Experience January 2007 - June 2014
Job Higher Education Professional
Industry Higher Education
Experience
West Corporation January 2007 - June 2014
Education
Mercyhurst University 2012 — 2014
Associate of Science (AS), Registered Nursing/Registered Nurse, 3.53 GPA
West Corporation January 2007 - June 2014
Education
Mercyhurst University 2012 — 2014
Associate of Science (AS), Registered Nursing/Registered Nurse, 3.53 GPA
Gloria anthony's West Corporation Experience October 2012 - December 2013
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2014 - Present
Convergys February 2014 - Present
West Corporation October 2012 - December 2013
Skills
Computer skills, Customer Service, Teamwork, Invoicing, Communication, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Time Management, Telephone Skills, Outlook, Team Leadership
Education
University of Nebraska at Omaha 2014 — 2017
Bachelor of Arts (BA), Health/Health Care Administration/Management, 3.5
Metropolitan Community College 2011 — 2014
Associate's degree, Medical Insurance Specialist/Medical Biller, 3.4
Convergys February 2014 - Present
Convergys February 2014 - Present
West Corporation October 2012 - December 2013
Skills
Computer skills, Customer Service, Teamwork, Invoicing, Communication, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Time Management, Telephone Skills, Outlook, Team Leadership
Education
University of Nebraska at Omaha 2014 — 2017
Bachelor of Arts (BA), Health/Health Care Administration/Management, 3.5
Metropolitan Community College 2011 — 2014
Associate's degree, Medical Insurance Specialist/Medical Biller, 3.4
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia