West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
TapSnap 1171 June 2015 - Present
Comcast Cable September 2014 - August 2015
West Corporation May 2012 - August 2014
Spencer Gifts October 2010 - May 2012
Skills
Vendor Management, Customer Experience, Customer Satisfaction, Workforce Management, Call Centers, Process Improvement, Customer Service, Telecommunications, Technical Support, Contact Centers, Customer Retention, Avaya Technologies, IVR, Telephony, Call Center Development, Temporary Placement, Avaya, Team Leadership, Analysis, Entrepreneurship, Social Media, Management
Education
University of Nebraska at Omaha 2013 — 2017
Metropolitan Community College 2010 — 2012
Marriott International April 2015 - Present
Mutual of Omaha March 2014 - December 2014
UPS October 2013 - June 2014
West Corporation July 2012 - November 2012
Abercrombie Kids November 2010 - June 2011
Education
Metropolitan Community College 2014 — 2016
Business/Commerce, General
Metropolitan Community College 2014 — 2016
Business/Commerce, General
Morningside College 2011 — 2012
Omaha Central High School 2007 — 2011
High School
West Corporation January 2014 - October 2014
Still Slangin' Ink May 2013 - September 2013
NorAm International Partners, Inc April 2011 - March 2013
American Eagle Outfitters August 2008 - October 2012
Education
Middlesex Community College 2011 — 2012
N/A
Alorica February 2015 - Present
West Corporation January 2008 - February 2015
First Data Corporation January 1998 - February 1999
Education
Metropolitan Community College 1999 — 2007
Associate in Applied Science, Computer Technology with Honors
Metropolitan Community College 1999 — 2004
Associate in Applied Science, Microcomputer Technology
The University of Nebraska at Omaha 1989 — 1996
Bachelor of General Studies, Computer Science
The University of Nebraska-Lincoln 1982 — 1988
B.S.B.A., Finance
Direct Call October 2014 - Present
Convergys December 2013 - Present
Fiserv August 2012 - November 2013
Mutual of Omaha April 2012 - August 2012
Hyatt Hotels Corporation November 2011 - April 2012
The Auto Club Group February 2011 - November 2011
Marriott Reservations March 2008 - December 2010
West Corporation April 2007 - November 2007
Target June 2006 - April 2007
Education
University of Nebraska at Omaha 2006 — 2014
Bachelor of General Studies, Criminology and Criminal Justice Specialty
Omaha North High 2002 — 2006
Diploma
Metropolitan Community College
Charter Business June 2014 - Present
Charter Communications October 2013 - June 2014
Charter Business February 2013 - October 2013
Charter Business July 2012 - February 2013
Charter Business September 2011 - July 2012
Charter Business November 2010 - September 2011
Subway October 2006 - January 2009
Sabre Communications August 2004 - October 2006
Gateway June 2003 - August 2004
West Corporation 2001 - 2003
Skills
Ethernet, Salesforce.com, PeopleSoft, Customer Service..., Customer Service..., Hardware Support, Programming, Network Administration, Microsoft Technologies, Software Project..., Software Design, Enterprise Software, Business Ethics, Hardware Diagnostics, Customer-focused Service, Commitment to Customer..., PeopleCode, Answering Telephones, peoplesoft security, Fiber Optics, Optical Fiber, Sales Operations, Sales Management, Computer Network..., Customer Retention, Customer Satisfaction, Management, Internet Services, Training, Call Centers, Telephone Skills, Broadband, Avaya, LAN-WAN, Telephony, VoIP, Wireless, Telecommunications
Education
Metropolitan Community College 2001 — 2002
None, Visual Basic Programming, 4.0
Northeast Community College 1991 — 1993
Business Administration, Computer Programming, Specific Applications, 3.87
West Corporation September 2015 - Present
West Corporation May 2014 - September 2015
West Corporation March 2013 - April 2014
Northwestern Mutual April 2012 - March 2013
BAXTER Chrysler Jeep Dodge June 2010 - April 2012
Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Sales Management, Microsoft Word, Leadership, Social Media, Customer Satisfaction, Team Building, Account Management, Sales Process, PowerPoint
Education
Midland Lutheran College 2006 — 2010
Bachelor of Business Administration (BBA), Marketing
West Corporation July 2014 - Present
Skills
Retail Sales, Database Design, Technical Support, Guitar, Bass Guitar, Web Marketing, Microsoft Word, Team Leadership, Time Management, Team Building, Training, Social Media, Customer Satisfaction, Sales Management
Education
Michigan Technological University 1981 — 1984
Lowell P. Goodrich H.S. 1977 — 1981
West Interactive January 2014 - Present
West Corporation July 2011 - Present
West Corporation June 2008 - Present
Skills
Telecommunications, IVR, Strategic Planning, Call Center, Process Improvement, Customer Service, Call Centers, Telephony, Vendor Management, Account Management, VoIP, CRM, Managed Services, Team Leadership, Salesforce.com, Business Analysis, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, Disaster Recovery, LAN-WAN, Management, Network Design, Program Management, SaaS, Strategic Partnerships, Leadership, MPLS, Unified Communications, Routers, Contact Centers, Avaya, Team Building
Education
Xenon Intenational 2004 — 2004
Esthetics Degree, Esthetics
Metropolitan Community College 1997 — 2000
Computer Science, Computer Systems Networking and Telecommunications
Omaha South High
Core Curiculum, Business Administration and Management, General
Quantum Workplace December 2013 - Present
Talent Anarchy January 2007 - Present
JasonLauritsen.com April 2009 - January 2013
Bulletproof Talent July 2011 - December 2012
Union Bank and Trust January 2009 - May 2011
West Corporation May 2007 - December 2008
Omnium Worldwide, Inc. October 2006 - May 2007
Omnium Worldwide, Inc. September 2003 - October 2006
Renascent Group, LLC November 2001 - August 2003
Blue Chip Solutions June 2000 - November 2001
Skills
Talent Management, Succession Planning, Leadership Development, Talent Acquisition, Employee Engagement, HR Strategy, Performance Management, Human Resources, Organizational..., Recruiting, Change Management, Leadership, Strategy, Strategic Planning, Organizational..., Team Leadership, Employee Benefits, Employee Training, Human Capital, Training, Management, HR Consulting, Public Speaking, Experienced Speaker, Social Networking, Executive Management, Consulting, Workshop Facilitation, Team Building, Organizational Design, Culture Change, Business Planning, Management Development, Strategic HR, Career Development, Entrepreneurship, Marketing, Executive Coaching, Process Improvement, Onboarding, Workforce Planning, Interviews, Mergers & Acquisitions, Employer Branding, 360 Feedback
Education
Morningside College 1993 — 1996
Bachelor's
Lori's Jewelry Obsession February 2011 - Present
West Corporation November 2010 - November 2012
First Call Resolution, LLC 2008 - 2010
Skills
Painting, Fine Art, Contemporary Art, Mixed Media, Craft, Watercolor
Education
MTI Business College Inc 1994 — 1995
Associate of Science (A.S.), Legal Assistant/Paralegal
Tim's Artistic Art, LLC January 1995 - Present
Alpine Access March 2010 - July 2011
Tim's Artistic Art, LLC 2008 - 2011
West Corporation October 2006 - October 2010
Teleperformance 2009 - 2010
Tim's Artistic Art, LLC 1997 - 2010
Skills
Team Management, Advertising, Adobe Creative Suite, Graphic Design, Logo Design, Graphics, Newsletters, Art, Customer Service, Banners, Networking, Social Networking, Social Media Marketing, Marketing, Social Media, Telecommunications, Online Advertising
Education
Morehouse College 1997 — 2001
BA, Sociology
Monroe Comprehensive High School 1995 — 1997
High School Diploma, 1997
99 Cents Only Stores October 2012 - Present
99 Cents Only Stores 2012 - 2013
West Corporation March 2012 - May 2012
Skills
Forklift Operator, Customer Service, Stock Picking, Stocking, Phone Etiquette, 10 Key, Inventory Control, Retail Sales
Education
Morrison University 2012 — 2014
Associate's degree in Management, 3.5
Mutual of Omaha May 2013 - Present
Mutual of Omaha February 2015 - June 2015
West Corporation June 2011 - April 2013
West Corporation December 2008 - May 2011
Skills
Call Centers, Account Management, Customer Satisfaction, Employee Benefits, Customer Service, PeopleSoft, Sales, Insurance, Team Leadership, Process Improvement, Lotus Notes, Team Building, Business Analysis, Access, Analysis, Training, Management, Software Documentation, Lead Generation, Health Insurance
Education
Midland University 2001 — 2005
Bachelor of Science in Business Administration, Business Administration and Management, General
West Corporation July 2014 - Present
Exposed Recruiting Assistance, INC November 2011 - Present
Pawn America and PayDay America October 2007 - July 2014
Pawn America and PayDay America 2007 - October 2012
University of Wisconsin Stevens Point Admissions Office July 2009 - May 2010
Skills
Customer Service, Sales, Recruiting, Coaching, Microsoft Office, PowerPoint, Team Building
Education
University of Wisconsin-Stevens Point 2008 — 2010
Bachelors of Science, Sociology
Minnesota State University, Mankato 2006 — 2008
Bachelors, Law Enforcement; Sociology
SEH June 2014 - November 2014
West Corporation April 2014 - May 2014
UNO School of Health, Physical Education and Recreation June 2013 - July 2013
Bed Bath and Beyond September 2009 - December 2012
EXPRESS June 2008 - November 2009
Hy-Vee January 2007 - November 2007
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, AutoCAD, PowerPoint, CAD, Windows, Teamwork, English, Research, Engineering, Civil Engineering, Matlab, Programming, Time Management, Leadership, Public Speaking, Customer Service
Education
University of Nebraska-Lincoln 2010 — 2013
Bachelor of Science (BS), Civil Engineering, 3.01
Metropolitan Community College 2008 — 2011
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies, 3.45
Burkhardt Services July 2014 - Present
Mary Kay Cosmetics January 2009 - Present
Trust Mark Recovery Solutions May 2013 - June 2014
West Corporation February 2012 - April 2013
Springfield Service Corp 2006 - 2010
Frozen Assets April 2005 - August 2006
Skills
Insurance Collections, Microsoft Office 2007, Microsoft, Insurance, HIPAA, Invoicing, Medicare, Hospitals, Medicaid, Microsoft Word, Medical Billing, Medicine, Customer Service, Microsoft Excel, Medical Records, 10 Key, CPT, Outlook, Medical Coding, Accounts Payable, Medical Terminology, Data Entry, ICD-9, Telephone Skills
Education
Moraine Valley Community College 1992 — 1993
Early Childhood
Lincoln Way High School 1987 — 1991
Diploma, General
West Corporation April 2015 - Present
West Corporation July 2012 - April 2015
Northeast Wisconsin Technical College August 2011 - March 2013
State of Wisconsin November 2009 - July 2011
Baxter Healthcare November 2008 - May 2009
Custom Coatings October 2004 - November 2008
R & R Painting May 1999 - September 2004
Skills
Sales Management, Team Leadership, B2B, New Hire Training, Coaching, Sales Operations, Corporate Sales..., Employee Training, Onboarding, Curriculum Design, Public Speaking, Account Management, Long-term Customer..., CRM databases, Microsoft Office, Team Building, Legal Compliance, Legal Writing, Training, Customer Retention, Corporate Sales..., Business Analytics, Sales Presentations, Business Communications, Leadership, Sales Process, Contract Negotiation, Social Networking, Salesforce.com, B2B Marketing Strategy
Education
Northeast Wisconsin Technical College 2011 — 2013
Associate's degree, Paralegal, 3.825
Fox Valley Technical College 2002 — 2013
General Studies, 4.0
Moraine Park Technical College 2009 — 2011
Cabinetmaking Diploma, Cabinetmaking/ Millwork
University of Wisconsin-Fox Valley
General Studies, General Education Studies
Menasha High School 1996 — 2000
High School Diploma, Business/Corporate Communications, 3.380
buckys express April 2014 - Present
West Corporation September 2012 - June 2013
Mutual of Omaha 2013 - 2013
Skills
Custmer Service, Receptionist Duties, Payroll, Bookkeeping, sales, Insurance, Mail Order Pharmacy, food service
Education
Metropolitan Community College 2010 — 2011
Pharmacy Technician/Assistant
Burke High School 2003 — 2004
diploma
Montessori Educational Center, Inc August 2014 - Present
Werner Enterprises June 2006 - July 2014
West Corporation September 2005 - June 2006
Lowe's Home Improvement April 2004 - September 2005
Skills
Technical Support, Training, Systems Analysis, Office 2010, EDI, Recruiting, Retention Strategies, Organization, FTP
Education
University of Nebraska-Lincoln 2002 — 2003
Metropolitan Community College
First Data Corporation April 2015 - Present
Experis IT September 2014 - April 2015
West Corporation March 2013 - September 2014
West Corporation January 2011 - 2013
West Corporation October 2007 - January 2011
GMAC Mortgage December 2005 - June 2007
Mattel 2000 - 2005
Call Interactive / First Data 1994 - 1997
Omaha Printing Company 1992 - 1994
Skills
Customer Satisfaction, Call Centers, Telecommunications, Customer Service, Account Management, Management, Leadership, Customer Retention, Customer Experience, Team Leadership, Vendor Management, Managed Services, Team Building, Project Management, PowerPoint, Unified Communications, Project Planning, Budgets, Process Improvement, Retail, Supervisory Skills, Time Management, B2B, Training, Negotiation, Sales Process, Telephony, Customer Engagement, Customer Support, Coaching, Cross-functional Team..., Interviews, Business Development, CRM, Wireless, Long-term Customer..., Outsourcing, Contract Negotiation, Troubleshooting, Product Management, Operations Management, Networking, Cold Calling, Mobile Devices, Data Center, Strategic Partnerships, Call Center, IVR, VoIP, MPLS
Education
Metropolitan Community College
Information Technology Project Management
University of Nebraska at Kearney 1985 — 1989
B.S. Music Merchandising, Music/business/telecommunications
Los Angeles Recording Workshop 1987 — 1987
Certified Recording Engineer, Recording Engineering
Midland University 1984 — 1985
in progress, Music/business
University of Nebraska at Omaha 1983 — 1984
in progress, studied Music/business/education
Fremont Senior High School 1980 — 1983
High School Diploma, business and music
Home Pride Companies, Inc June 2014 - Present
West Corporation March 2012 - June 2014
ASAP Appliance Repair August 2009 - March 2012
Skills
Customer Experience, Customer Satisfaction, Call Centers, Telecommunications, System Administration, Customer Retention, Vendor Management, Software Documentation, Outsourcing, Troubleshooting, Contact Centers, Workforce Management, Technical Support, Networking, Avaya, Account Management, Team Management, Salesforce.com, Time Management, VoIP, Service Delivery, Employee Training, Quality Assurance, Analysis, Data Center, Direct Sales, Human Resources, Managed Services, Mobile Devices, Operations Management, Program Management, Recruiting, Sales Operations, Sales Process, Team Building, Wireless, QuickBooks, iOS, Enterprise Software, Accounts Receivable, American Contractor, Citrix, AT&T Business Direct, Accounts Payable, Oracle Applications, PeopleSoft, Microsoft Office, Windows, Firefox, Internet Explorer
Education
Metropolitan Community College 2011 — 2017
Psychology
Bryan High School 2003 — 2007
General Studies
AT&T March 2013 - Present
West Corporation September 2012 - February 2013
Panera Bread February 2009 - May 2012
Skills
Communication Skills, Customer Service, Organizational..., Creative Problem Solving
Education
Metropolitan Community College
Kiewit April 2012 - Present
Cornerstone Staffing, Inc September 2011 - April 2012
Celebrity Staff January 2011 - September 2011
West Corporation August 2010 - December 2010
Bellevue Public Schools November 1999 - August 2010
Skills
Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, SAP ERP, SAP SRM, AS400 system, Accounting, Budgets, Contract Management, Team Building, General Ledger, Customer Service, Training, SAP, Invoicing, Administrative..., Microsoft Office, Sales
Education
Peru State College 2013 — 2015
Bachelor's degree, Business Management/Accounting
Metropolitan Community College
Associate's degree, Business Transfer, 3.52
Alorica April 2014 - Present
West Corporation April 2004 - Present
Skills
College Recruiting, Employee Relations, Recruiting, Applicant Tracking..., Onboarding, Interviews, Process Improvement, Customer Service, Call Centers, Employee Training, Hiring, Customer Satisfaction, Training, Supervisory Skills, Management, Customer Retention, Human Resources, Talent Acquisition, Leadership Development, Employee Engagement, Job Fairs, Benefits Administration, Internet Recruiting, Performance Management, HR Policies, Talent Management, Technical Recruiting, Coaching, Employment Law, Organizational..., Sourcing, Job Coaching, Team Building, Vendor Management, Customer Experience, Time Management, Team Leadership, Training Needs Analysis, Training Delivery, New Hire Orientations, Leadership, Networking, Instructor-led Training, Software Documentation
Education
Mount Vernon Nazarene University
West Corporation September 2014 - Present
TD Ameritrade October 2009 - September 2014
TD Ameritrade August 2008 - October 2009
Skills
Series 7, Series 63, Photoshop, Illustrator, InDesign, Flash, Dreamweaver
Education
University of Nebraska at Kearney 2004 — 2007
Bachelor of Science (BS), Industrial Distribution
Metropolitan Community College
Associate of Arts (A.A.), Graphic Design
Hibbett Sporting Goods June 2013 - Present
Knew Skool Music Group August 2011 - Present
MSU Housing & Residence Life August 2011 - December 2012
Television Practicum January 2012 - May 2012
West Corporation May 2011 - August 2011
Skills
Visual Merchandising, Merchandising, Store Management, Retail Sales, Retail, Loss Prevention, Store Operations, Inventory Management, Inventory Control, Cashiering, Sales, Customer Service, Time Management, Customer Satisfaction, Profit
Education
Mississippi State University 2009 — 2012
Bachelor of Arts (B.A.), Communication; Broadcast
Tidewater 2008 — 2009
Frontier Communications June 2014 - Present
Time Warner Cable April 2009 - May 2014
West Corporation January 2003 - March 2005
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines August 2001 - January 2003
Skills
Internet Troubleshooting, RF troubleshooting, Troubleshooting, TCP/IP, Logistics Management, Microsoft Office, expediter, Ground Support Equipment, Towing Aircraft, Cable Television, Cable Networks, Supervisory Skills, Supply Chain Management, Cisco Technologies, Networking, Software Installation
Education
Metropolitan Community College 2000 — 2003
CCNA Certificate, Cisco Networking
US Navy Snap II Logistics System School 1998 — 1998
SNAP II Cert, Logistics, Materials, and Supply Chain Management
Nebraska Methodist Health System April 2015 - Present
Nebraska Methodist Health System April 2011 - April 2015
Chandler View Elementary 2012 - 2014
The Nebraska Medical Center August 2009 - April 2011
The Nebraska Medical Center May 2007 - August 2009
West Corporation May 2005 - January 2007
Mutual of Omaha January 1999 - May 2004
Mutual of Omaha January 1994 - January 1999
Mutual of Omaha January 1989 - January 1994
Skills
Training, Certified Professional..., Certified Professional..., Medical Billing, Insurance, Healthcare, Customer Service, Outlook, Data Entry, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Cerner EHR, Microsoft Access, Administration, Medical Records, Inpatient, Health Insurance, Access, HIPAA, Medicare, Hospitals, Revenue Cycle, Healthcare Management
Education
Metropolitan Community College 2014 — 2015
Practicum, Healthcare Information and Administration
Metropolitan Community College 2013 — 2015
Associate’s Degree, Healthcare Information and Administration, graduated with Honors
University of Nebraska at Omaha 1996 — 1999
Business Administration
Comal Independent School District January 2015 - Present
Treasured Life Memories Photography April 2011 - Present
Treasured Life Memories Photography April 2011 - Present
HD Supply Facilities Maintenance June 2014 - July 2014
Volvo Rents June 2013 - June 2014
Medtronic December 2010 - August 2012
Yantis Company March 2011 - December 2011
West Corporation October 2010 - March 2011
Garia Inc June 2009 - March 2010
Texas Army National Guard July 2006 - December 2009
Skills
Training & Development, Managerial, Technical Training, Customer Service, Inventory Management, Customer Relations, Team Leadership, Sales, Training, Process Improvement, Customer Satisfaction, Microsoft Excel, Troubleshooting, Management, Program Management, Leadership, Employee Training, Employee Relations, Logistics, Time Management, Call Centers, Data Entry, Coaching, Teamwork, Start-ups, Military, Process Scheduler, Windows, Photography, Operations Management, Photoshop, Technical Support, Editing, Purchasing, Quality Assurance, Microsoft Word, Project Management, Outlook, PowerPoint, Microsoft Office, Employee Benefits, Sales Operations, Supervisory Skills, Marketing, Cross-functional Team..., Leadership Development, Account Management, System Administration, Social Networking, Team Building
Education
new york institute of photography 2011 — 2014
professional photography, Digital Arts
US Army Ordenance Center and School 1998 — 1999
Diploma, Heavy Wheel Vehicle Repairer
Mt. San Antonio College 1994 — 1994
Not Completed, Business Administration
William Workman High School 1991 — 1994
Diploma, General Education Studies
Workman High School 1990 — 1994
H.S. Diploma, General Education
Corporate Health Resources March 2015 - July 2015
Liberty Mutual Insurance March 2013 - March 2015
City of Newport News August 2010 - February 2013
City of Newport News November 2009 - August 2010
Office of Human Affairs July 2008 - July 2009
Newport News City Jail December 2008 - December 2008
West Corporation October 2004 - July 2008
The Hidenwood Retirement Community October 2003 - June 2004
Skills
Problem Solving, Customer Service, Public Speaking, Internet, Interviewing Skills, Telephone Interviewing, Multi Tasking, Typing, Microsoft Office, Microsoft Excel, Microsoft Word, Appointment Scheduling, Time Management, Fax, Facebook, Social Networking, Office Management, Modeling, Fashion, Management, Event Planning, Event Management, Program Management, Leadership, Legal Writing, Teamwork, Training, Sales, Social Media, Strategic Planning, Project Management, Interviews, Team Building, PowerPoint, Marketing, Data Entry, Public Relations
Education
Montgomery College 2014 — 2015
Associate of Science (A.S.), Business Administration and Management, General
Northern Virginia Community College 2013 — 2015
Associate of Science (AS), Business Administration and Management, General
Tidewater Community College 2012 — 2013
Associate of Science (A.S.), Social Sciences
Thomas Nelson Community College 2008 — 2008
Associate of Science (A.S.), Social Science
Thomas Nelson Workforce Development 2008 — 2008
Completion of Courses, Administrative Assistant and Secretarial Science, General
New Horizions Regional 2006 — 2007
Certificate of Completion, Practical Nursing, Vocational Nursing and Nursing Assistants
The Blue Bottle Tree August 2012 - Present
Davis-Allman LLC August 2011 - Present
West Corporation October 2008 - May 2013
Alterations by Jo Ann October 2003 - November 2006
Chelsea & Scott July 1997 - May 2000
Rosalind Franklin University February 1992 - June 1996
University of Nebraska-Lincoln Veterinary Diagnostic Center June 1991 - February 1992
College of the Ozarks January 1991 - May 1991
Skills
Polymer Clay, Writing, Digital Photography, Photoshop, Computer Proficiency, Social Media Marketing, Facebook, Cloud Computing, Stained Glass, Alterations, Supervisory Experience, recombinant DNA..., Backpacking, Handmade Jewelry, Fine Art Photography, Customer Service
Education
Missouri State University 1988 — 1991
Master of Science (M.S.), Microbiology, General
Missouri State University 1984 — 1987
Bachelor of Science (B.S.), Biology, General
West Corporation February 2010 - Present
Omnium Worldwide Inc April 2006 - May 2007
West Corporation February 1999 - April 2006
InfoGroup (formerly American Business Information) April 1989 - February 1999
Skills
SDLC, Visio, Testing, Software Documentation, SQL, SSIS, Requirements Analysis, Agile Methodologies, Requirements Gathering, Crystal Reports, Microsoft SQL Server, Integration, Business Analysis, DB2, Microsoft SQL Serve..., Business Objects, RPGLE ILE, AS/400, AS/400 Command Language, Microsoft Office, Crystal Reports 2008, KAPOW, WebFOCUS, Call Centers, Team Building, Leadership
Education
Metropolitan Community College 1996 — 1999
Associates Degree, Information Technology
University of Nebraska at Omaha 1985 — 1987
Western Iowa Tech Community College January 2004 - Present
Cloverleaf Cold Storage June 2014 - Present
West Corporation October 2012 - May 2014
Custom Computer Specialists November 2007 - October 2012
Gifford & Associates January 2000 - December 2007
1Staff Training & Development April 2007 - November 2007
The Weekender Magazine June 2002 - December 2005
Center for Rural Affairs May 2004 - June 2005
Gateway April 2002 - April 2004
Jones Intercable / CableONE March 1980 - September 2000
Skills
Database Solutions, Business Management, Data Analysis, VBA, Balanced Scorecard, SQL, Group Presentations, Instructional Design, Microsoft Excel, Databases, Management, Leadership, E-Learning, Program Management, Staff Development, Project Planning, Dashboard, Public Speaking, Teaching, Training, Marketing, Curriculum Design, Change Management, Instructor-led Training, Educational Technology, Instructional Technology, Project Management, Curriculum Development, Distance Learning, Higher Education, Leadership Development, Needs Analysis, Access, Technical Writing, Adult Education, Analysis, Team Building, Blended Learning, Organizational..., System Administration, Learning Management..., Software Documentation, Networking, Budgets, Customer Service, Coaching, SharePoint, ADDIE, Sales, Career Development
Education
Thomas College 2010 — 2012
Graduate studies in Distant Education
New York University 2009 — 2010
Training and Development
Wayne State College 1977 — 1978
Mathematics
Morningside College 1974 — 1977
Mathematics
Western Iowa Tech Community College
Midlands Technical College August 2012 - Present
United Way of the Midlands August 2011 - Present
West Corporation July 2009 - December 2009
Metro Networks May 2008 - September 2008
ETV - SC Educational Radio September 2007 - May 2008
Cox Radio June 2003 - January 2007
Citadel Broadcasting February 2002 - June 2002
Muzak August 2001 - December 2001
Rainbow Radio, LLC 2000 - 2001
Glory Communications, Inc. April 1994 - December 1999
Skills
Interviewing, Word, Microsoft Excel, PowerPoint, Microsoft Publisher, Outlook Express, Voice Acting, Press Releases, Radio Producing, Interviews, Event Planning, Broadcast, Broadcast Journalism, Voice Over, Microsoft Word, Radio Broadcasting, Social Media Marketing, Public Relations, Newsletters, Customer Service, Social Networking, Digital Media, Radio, Marketing, Advertising, Media Relations, Event Management, Social Media, Adobe Audition, Editing, Video, Facebook, Television, Marketing Communications, Research, Non-profits, New Media, Video Production, Creative Writing, News Writing, Sales, Blogging, Radio Host, Public Speaking, Microsoft Office, Entertainment, Journalism, Audio Editing, Fundraising, Copywriting
Education
Midlands Technical College 2012 — 2016
Associate's degree, Paralegal
Carolina School of Broadcasting 2000 — 2002
Diploma, Radio / Television Broadcasting
Unify Square Inc. April 2013 - Present
Microsoft July 2008 - March 2013
Microsoft 2005 - 2008
West Corporation 2002 - 2005
West Telemarketing 2001 - 2005
Rainier Technology 1999 - 2001
Norstan 1997 - 1999
Physicians Mutual 1987 - 1992
Skills
Testing, Security, Active Directory, Windows, SharePoint, Technical Writing, Agile Methodologies, Software Documentation, Integration, Software Development, Product Management, Program Management, XML, Lync Server 2010, Project Management, System Administration, Visio, Microsoft SQL Server, Scrum, Troubleshooting, Telecommunications, System Deployment, Microsoft Technologies, Software Project..., VoIP, Messaging, Requirements Analysis, Servers, Operating Systems, Management, TCP/IP, C#, Microsoft Exchange, Mobile Devices, Cloud Computing, Lync, Windows Server, ITIL, Disaster Recovery, Powershell, Hyper-V, Enterprise Software, Unix, Virtualization, Server Architecture, Data Center, Technical Documentation, Enterprise Architecture, Infrastructure, Office 365
Education
Metropolitan Community College 1983 — 1984
Associate, Electronics and Digital Systems
Allscripts January 2012 - Present
Inspirus April 2008 - August 2011
Budgetext May 2007 - March 2008
West Corporation March 2006 - May 2007
MBS Direct August 2003 - March 2006
Alliance Home Realty 2003 - 2004
MBS Direct September 2002 - August 2003
Barnes & Noble College Bookstores, Inc January 2000 - September 2002
Skills
Software Implementation, Strategic Analysis, Staff Mentoring, Data Analysis, Creative Problem Solving, Resource Management, Negotiation, Individual Contributor, Team Leadership, Prospecting, Relationship Building, Innovative Problem..., Telecommunications, Enterprise Software, Textbooks, Higher Education, K-12, Inventory Management, Vendor Management, Qualifying Prospects, Project Management, Analysis, Sales Presentations, New Business Development, Business Analysis, Salesforce.com, Operations Management, Program Management, Strategic Partnerships, Business Process, Training, Sales, SaaS, Cross-functional Team..., Leadership, Management, CRM, Process Improvement, Strategic Planning, Integration
Education
J.Y. Monk Real Estate school 2005 — 2005
Broker-in-Charge
Horry-Georgetown 1989 — 1991
Associate of Arts
Murray State College
B.A
University of Toledo
B.A
Studio One Five Seven February 2014 - Present
Peters Agency Care Management April 2011 - March 2014
West Corporation January 2006 - November 2010
Working Solutions August 2005 - October 2007
Skills
Microsoft Publisher, Microsoft Word, Desktop Publishing, Data Entry, Call Centers, Customer Service, Customer Support, Public Relations, Billing, Accounts Receivable, PowerPoint, Facebook, Social Media, Email, Genealogy, Online Research, Technical Support, Postage Meter, Ten Key, Invoicing, Research, InDesign
Education
Rose State College 1992 — 1993
Liberal Arts, General Education
Moore Norman Technology Center 1993 — 1993
Certificate, Travel Industry
Moore Norman Technology Center 1988 — 1989
Diploma, Computer Information Systems
Bethel High School 1982 — 1985
Diploma, General Education
Blue Cross Blue Shield of Nebraska October 2007 - Present
West Corporation 2001 - 2007
First Data Corporation 1998 - 2000
Gateway 1994 - 1998
Skills
Servers, Disaster Recovery, Windows Server, Active Directory, Integration, Security, SharePoint, Windows, Microsoft SQL Server, Operating Systems, Software Documentation, Troubleshooting, Visio, System Administration, ITIL, Cloud Computing, DNS, Data Center, IT Management, Citrix
Education
ITT Omaha 2000 — 2002
Network Systems
Morningside College 1987 — 1991
Bachelor of Science (BS)
Concentric Corporation January 2015 - Present
Heart Consultants PC February 2014 - December 2014
Alegent Creighton Health July 2011 - February 2014
Aureus Group December 2010 - July 2011
Planet Consulting September 2008 - November 2010
Gordmans November 2007 - September 2008
Panda Inc September 2006 - January 2008
West Corporation May 2005 - February 2006
Hewlett-Packard February 2002 - September 2004
Skills
Windows, Windows Server, Windows 7, Ubuntu, Debian, Technical Support, Mac OS X, Android, iOS, Windows Mobile, Ghost Imaging, Active Directory, Group Policy, citrix, VirtualBox, Microsoft Office, Management, Troubleshooting, Computer Hardware, Microsoft Exchange, Servers, Customer Support, Backup Solutions, Access Control..., Samba, Virus Removal, Citrix, Computer Repair, Security
Education
American InterContinental University 2008 — 2010
BA, Information Technology
American InterContinental University 2007 — 2008
AS, Buisness Managment
Metropolitan Community College 1998 — 2000
Information Technology
2008 - 2011 December 2008 - Present
West Corporation July 2008 - Present
DIRECTV September 2005 - July 2008
2005 - 2008 September 2005 - July 2008
REDROCKS COMMUNITY COLLEGE January 1999 - January 1999
METROPOLITAIN COMMUNITY COLLEGE January 1992 - January 1993
Education
Metropolitan Community College
HUMAN SURVICES
2008 - 2011 METRPOLITAIN COMMUNITY COLLEGE
Alorica June 2013 - Present
West Corporation September 2012 - June 2013
West Corporation August 2006 - September 2012
West Corporation October 2000 - August 2006
West Corporation November 1999 - October 2000
Skills
VB.NET, Microsoft SQL Server, .NET, ASP.NET
Education
Metropolitan Community College 2010 — 2014
Associate’s Degree, Information Technology
InterCall, A Division of West Corporation September 2011 - Present
West Corporation March 2008 - September 2011
Skills
Call Center, Telecommunications, Vendor Management, VoIP, Visio, Call Centers, Leadership, Customer Satisfaction, Program Management, CRM, Management, Customer Experience, Software Documentation, Process Improvement, Cross-functional Team..., Team Leadership, Troubleshooting, Integration, Salesforce.com, Project Management, Business Analysis, Mobile Devices, Product Management, Data Center, Cloud Computing, SaaS, Outsourcing, SharePoint, Networking, System Administration, Unified Communications, SDLC, Requirements Analysis
Education
Metropolitan Community College
Information Technology
West Corporation February 2015 - Present
West Corporation 2007 - February 2015
Start-up Weekend Omaha September 2011 - September 2011
West Corporation 2006 - 2007
First National Merchant Solutions (now TSYS Merchant Solutions) 2005 - 2006
Skills
Salesforce.com, Business Development, Strategy, Leadership, Account Management, Strategic Planning, Sales, Team Building, Management, Sales Process, Solution Selling, Customer Service, Process Improvement, Call Centers, Sales Management, Data Analysis, Competitive Analysis, Entrepreneurship, Strategic Partnerships, Lead Generation, Executive Management, Tableau, Healthcare Solutions, IVR, Unified Communications, Healthcare IT
Education
University of Nebraska at Omaha 2009 — 2014
Masters
Mount Marty College 1995 — 1999
Bachelor of Arts
JS Training and Consulting September 2010 - Present
Infogroup November 2006 - October 2010
West Corporation June 1997 - October 2006
United States Air Force May 1979 - October 1995
Skills
Certified..., Leadership Development, Talent Management, Training, Employee Training, Organizational..., Training Delivery, Performance Management, Curriculum Design, Curriculum Development, Management, Account Management, Program Development, Team Building, Leadership, Strategy, Human Resources, Strategic Planning, Personnel Management, Onboarding, Customer Service, Program Management, Recruiting, Talent Acquisition, Customer Retention, Workshop Facilitation, Executive Management, Coaching, Sales, Budgets, Sales Leadership..., E-Learning, Organizational Learning
Education
Pepperdine University 1979 — 1981
Master of Arts, Education
Northwestern University - Kellogg School of Management 2008 — 2008
Executive program, Accelerating Sales Performance
United States Air Force, Air Command and Staff College 1985 — 1986
Graduate Studies in Leadership, International Affairs, Air Doctrine
Southeast Missouri State University 1973 — 1974
Bachelor of General Studies, Economics
Millikin University 1970 — 1973
Economics
Runza National February 2014 - Present
APAC Customer Services November 2013 - January 2014
Golden Corral Corporation June 2013 - November 2013
Kelly Services January 2013 - September 2013
jcpenney April 2013 - April 2013
Pier 1 Imports September 2012 - December 2012
West Corporation February 2012 - June 2012
Firehouse Subs October 2011 - March 2012
Casey's General Stores October 2010 - August 2011
Dollar General August 2010 - October 2010
Skills
Creative Writing, Typing, Fast Food, Telecommunications, Telephone Skills, Telephone Reception, Clerical Skills, Customer Service, Retail Sales, Sales, Salesforce.com, Cooking, Short Films, Visual Merchandising, Childcare, Cash Register, Cash Handling Experience, Data Entry
Education
Missouri Western State University 2009 — 2010
Bachelor's degree, Art and Education
Lexington Medical Center August 2015 - Present
It Works Global April 2015 - Present
TotalWellness April 2015 - Present
Working Solutions November 2014 - Present
West Corporation October 2013 - March 2015
Amazon September 2011 - October 2013
Skills
Medical Terminology, Cpr Certified, Data Entry, Customer Service, HIPAA, Medical Records, Microsoft Word, Critical Thinking, Microsoft Office, Healthcare, Time Management, PowerPoint, Microsoft Excel, Outlook, Medical Coding, Teamwork, First Aid, Social Networking, Public Speaking, Social Media, Sales, Phone Etiquette, Facebook, Call Centers, English, Customer Experience, Coaching, Nursing, Team Building, 10 Key, Customer Satisfaction, Team Leadership, Training
Education
Fortis College 2014 — 2015
Associate's degree, Medical/Clinical Assistant
Midlands Technical College 2012 — 2013
Registered Nursing/Registered Nurse
M3 Insurance May 2015 - Present
West Corporation November 2012 - April 2015
DI & Associates dba/Spherion October 2010 - November 2012
West Corporation August 2009 - September 2010
Recreation Facility September 2007 - February 2009
City of Fitchburg May 2007 - September 2007
Skills
Resume Writing, Recruiting, Interviews, Sourcing, Onboarding, Applicant Tracking..., Talent Acquisition, Staffing Services, Technical Recruiting, College Recruiting, Temporary Placement, Job Fairs, Internet Recruiting, Human Resources, Temporary Staffing, Employee Relations, Account Management, New Hire Orientations, Hiring, Contract Recruitment, Screening, Employee Benefits, Cold Calling, Talent Management, Benefits Negotiation, Career Development, Benefits Administration, PeopleSoft, HRIS, Permanent Placement, Performance Management, Recruitment Advertising
Education
Minnesota State University, Mankato 2004 — 2007
Recreation, Parks & Leisure Services
University of Wisconsin-Richland 2002 — 2004
Oregon High School 1998 — 2002
Builders Supply July 2013 - Present
Musician June 1984 - Present
Millard Music House October 2012 - February 2013
Omaha Public Schools March 2008 - August 2010
Election Systems & Software March 2002 - January 2008
West Corporation November 1996 - September 2000
Skills
Management, Music Teacher, Troubleshooting, Team Building, Operating Systems, Marketing, Active Directory, System Administration, Social Media, Outlook, Employee Relations, Six Sigma, Technical Training, Process Improvement, Change Management, Testing, Coaching, Sales Management, Business Analysis, Analysis, Account Management, Integration, Business Strategy, Organizational..., Team Management, Music, Microsoft SQL Server, Manufacturing, Cross-functional Team..., Vendor Management, Product Development, New Business Development, Performance Management, Operations Management, Public Speaking, Visio, Negotiation, Quality Assurance, HTML, Software Installation, Time Management, Guitarist, Band, Songwriting, Professional Audio, Program Management, Live Sound, Sound, Drums, Audio Engineering
Education
Metropolitan Community College 1994 — 1996
Assoc, Electronics
Omaha South High School 1984 — 1986
Diploma, required
Rocky Mount Treatment Center February 2012 - Present
Quality Home Health Staffing August 2013 - October 2013
Rocky Mount Treatment Center January 2012 - April 2013
West Corporation December 2006 - January 2008
United Community Ministries August 2003 - December 2006
Pantry, Inc December 2001 - August 2003
Sprint April 1999 - July 2001
Skills
Microsoft Office, Time Management, Telephone Skills, Call Centers, Customer Service, Filing, Event Management
Education
Miller-Motte College-Wilmington 2014 — 2016
Associate's Degree, Health Information/Medical Records Administration/Administrator
Hellmann Worldwide Logistics August 2015 - Present
West Corporation May 2010 - October 2014
The DRS Group October 2005 - May 2010
Danzas AEI January 1998 - January 1999
UPS Supply Chain Solutions January 1995 - January 1998
ACS (formerly Dataplex Corporation) January 1992 - January 1995
Idelman Telemarketing June 1989 - January 1992
Skills
Document Imaging, Administrative..., Receptionist Duties, Air Freight, Export, Call Centers, Customer Service, Team Building, Customer Retention, Team Leadership, Management, Telecommunications, Sales, Operations Management, Virtual Assistance, Beauty Industry, Administrative..., Microsoft Word, Microsoft Excel, Strategic Planning
Education
Miami Dade College 1990 — 1992
Hialeah Senior High School 1986 — 1989
Nelnet November 2013 - Present
Kawa Nails and Spa March 2013 - Present
West Corporation June 2010 - August 2012
Hayneedle November 2009 - January 2010
Skills
Customer Service, Customer Satisfaction, Computers, Typing, Administrative Work, Teamwork, Leadership, Organization, Ownership
Education
Metropolitan Community College 2011 — 2014
Liberal Arts and Sciences/Liberal Studies
Mojave High School 2006 — 2007
High School/Secondary Diplomas and Certificates
Orion Advisor Services August 2011 - Present
West Corporation February 2009 - August 2011
West Corporation May 2006 - February 2009
West Corporation December 2005 - May 2006
AAFES February 2002 - December 2005
Skills
VB.NET, T-SQL, Microsoft SQL Server, ASP.NET, .NET, SQL, Agile Methodologies, Web Services, Software Development, C#, SQL Server, Visual Basic, JavaScript, HTML, CSS, XML, Visual Studio, IIS, VBScript, Databases
Education
University of Nebraska at Omaha 2001 — 2003
Bachelor of Science, Management Information Systems
Metropolitan Community College 2000 — 2001
Associate of Applied Science, Computer Programming Technology
Feed The Children May 2013 - Present
Feed The Children March 2014 - July 2014
Feed The Children October 2010 - May 2013
Avaya October 2008 - April 2010
Dell, Inc May 2006 - October 2008
West Corporation August 1999 - May 2006
Skills
Call Center, Vendor Management, Analysis, Customer Service, Interviews, Call Centers, Data Center, Management, Software Documentation, Project Management, System Administration, Time Management, Business Process, Payroll, Business Analysis, Telecommunications
Education
Mid-America Christian University 2007 — 2010
Bachelor of Science (BS), Management Information Systems
Mid- America Christian University
Bachelors of Science, Management Information Systems
Inflection September 2014 - Present
West Corporation October 2009 - August 2014
Skills
Customer Satisfaction, Customer Experience, Call Centers, Customer Service, Customer Retention, Data Entry, Client Relations, Critical Thinking, Problem Solving, Microsoft Office, Gift Card Fraud
Education
Metropolitan Community College 2006 — 2007
General Studies, Business Management
University of Nebraska at Omaha 2005 — 2006
General Studies and Sociology
Elkhorn High School 2002 — 2005
High School Dipoloma
Hy-Vee September 2013 - Present
First Data Merchant Services August 2011 - August 2012
West Corporation August 2007 - July 2011
Skills
Microsoft Office, Blender, Windows, Adobe Creative Suite, Typing, Multi Tasking, Mac OS, Written & Verbal..., Customer Service, Proficient Typing Skills
Education
Metropolitan Community College
Parallon/HCA March 2013 - Present
Vanderbilt Cancer Treatment Centers August 2010 - Present
University Medical Center December 2011 - May 2013
Maury Regional Medical Center February 2012 - February 2013
Vanderbilt Coalition for Healthy Aging September 2008 - August 2009
West Corporation November 2004 - May 2007
Skills
Clinical Research, Healthcare Management, Healthcare Information..., ACLS, Pediatrics, Inpatient, Medicine, Medical Billing, Radiation Therapy, Compliance, Stereotactic..., Brachytherapy, Healthcare, Hospitals, EMR, HIPAA, Patient Safety, Patient Education, Medical Imaging, Oncology
Education
University of Wisconsin-La Crosse 2010 — 2011
MS Program, Medical Dosimetry
Vanderbilt University Medical Center 2009 — 2010
Certification, Radiation Therapy
Middle Tennessee State University 2007 — 2010
Bachelor of Science (B.S.), Health Services/Allied Health/Health Sciences, General
West Corporation April 2013 - Present
Burger King Corporation 2010 - 2010
Skills
Report Writing, Customer Service, Criminal Law
Education
Metropolitan Community College 2012 — 2013
Liberal Arts and Sciences/Liberal Studies
Bryan SR high school 2011 — 2012
LogicalisUS March 2014 - Present
Logicalis June 2012 - March 2014
Wipro Technologies September 2006 - June 2012
Bland & Associates P.C July 2005 - September 2006
Bass & Associates February 2005 - July 2005
Profitstar April 2003 - January 2005
West Corporation April 2000 - April 2003
Skills
ITIL, Data Center, Windows Server, DNS, Active Directory, IT Operations, Disaster Recovery, Service Delivery, Virtualization, Vendor Management, IT Service Management, Incident Management, IT Management, Cisco Technologies
Education
Metropolitan Community College 2001 — 2007
Associates, Computer Networking
Metro Community College
Associate, Applied Science, Computer Networking
West Corporation June 2014 - Present
West Corporation June 2011 - June 2014
West Corporation June 2001 - June 2011
West Corporation December 1996 - June 2001
Skills
SQL, Telecommunications, Unix, Troubleshooting, Microsoft SQL Server, Linux, System Administration, Integration, TCP/IP, Disaster Recovery, VoIP, Servers, Cisco Technologies, IVR, Requirements Analysis, Call Centers, Active Directory
Education
University of Nebraska at Kearney 1974 — 1976
Metropolitan Community College 1992 — 1993
Freestyle Solutions September 2014 - March 2015
IBBS March 2012 - March 2013
West Corporation January 2010 - October 2010
United Bronx Parents Inc May 2004 - December 2008
Skills
Office Management, Customer Service, Technical Support, Microsoft Office, Telephone Skills, Microsoft Office 2007, Microsoft Excel, Strategic Planning, Office Administration, Fax, Filing, Access, Event Planning, Microsoft Word, Scanners, PowerPoint, Outlook, Receptionist Duties, Front Office, Copying, Reports, Publications, Computers, Computer Graphics, Internet, Travel Planning, Community Organizing, Organization, Scrum, Appointment Scheduling, Microsoft SQL Server, FoxPro, Help Desk Support
Education
Monroe College 2002 — 2004
Associate of Arts (AA), Computer Technology/Computer Systems Technology
West Corporation 2006 - Present
First Data Corp 1990 - 2006
SEI-CCS (formerly SEI INFORMATION TECHNOLOGY), Chicago, IL 1984 - 1990
Skills
Requirements Analysis, Quality Assurance, Process Improvement, SDLC, Software Project..., Data Center, Program Management, Analysis, Telecommunications, Product Management, Project Management, SQL, Vendor Management, Testing, Troubleshooting, Business Analysis, MS Project, Disaster Recovery, Training, Business Process..., Software Development, Visio, Integration, Software Documentation, PMO, PMP, Strategy, IT Management, Requirements Gathering, Project Portfolio..., Cross-functional Team..., Business Intelligence, Agile Project Management, Agile Methodologies, Outsourcing, SharePoint, Business Process, SaaS
Education
The University of Chicago 1981 — 1983
MA, Religious Studies
Michigan State University 1974 — 1981
BS, Psychology, Anthropology, Economics, Religious Studies
Mid-America Computer Corporation March 2013 - Present
West Telemarketing July 2011 - March 2013
West Corporation January 2007 - July 2011
Skills
SQL, Microsoft SQL Server, XML, Unix, Java, Linux, JavaScript, Databases, Software Development, C#, Oracle, MySQL, HTML, Visual Studio
Education
Metropolitan Community College 2005 — 2007
Associate's degree, Computer Programming
University of Nebraska-Lincoln 1990 — 1992
Marianna Industries July 2014 - Present
Marianna Industries December 2013 - July 2014
Marianna Industries January 2013 - December 2013
Landstar February 2011 - December 2012
Langfeldt Overhead Door, Inc 2001 - February 2008
West Teleservices 1996 - 2000
West Corporation 1995 - 2000
Skills
Call Center, Operations Management, Container, Process Improvement, Team Building, Budgets, Project Management, Training, System Administration, 3PL, Call Centers, Sales, Database Administration, Vendor Management, Logistics, Team Leadership, Negotiation, Leadership
Education
Metropolitan Community College 1990 — 1992
Commercial Art
Louisville High School 1987 — 1989
High School Diploma, General
Prairie Voice Services November 2007 - Present
Prairie Interactive Messaging, a CSG Company 2007 - Present
West Corporation December 1996 - October 2007
Skills
IVR, Customer Relations, Problem Solving, Windows, Customer Service, Account Management, Quality Assurance, Call Center, Testing, Requirements Analysis, Agile, Agile Methodologies, Test Planning, XML, Software Development, Software Project..., Billing Systems, Telecommunications, Business Analysis, Integration, Unix, SQL, Linux, SDLC, Software Documentation, SaaS, Visio, Eclipse, Shell Scripting, Call Centers
Education
Metropolitan Community College
West Corporation July 2014 - Present
AAA Life Insurance Company October 2011 - July 2014
CSG International March 2009 - February 2010
ASC Information Technology September 2007 - December 2008
First Data Corporation November 1999 - April 2005
First Data Corporation February 1997 - November 1999
First Data Corporation April 1995 - February 1997
First Data Corporation April 1989 - June 1995
Skills
VoIP, Telecommunications, Systems Analysis, SDLC, Solution Architecture, Unix, Cisco Technologies, Call Centers, Data Center, Servers, Active Directory, Analysis, Disaster Recovery, IVR, Networking, Integration
Education
University of Nebraska at Omaha 2001 — 2007
BGS, (Electronic Engineering & Technology, MIS, Computer Science)
Metropolitan Community College 1990 — 1992
Computer Science
State of Nebraska October 2010 - Present
State of Nebraska November 2008 - October 2010
Blue Sushi August 2006 - November 2008
West Corporation December 2007 - February 2008
First Data Resources August 2007 - November 2007
First Data Resources August 2005 - July 2007
First Data Resources July 2002 - September 2005
Douglas County April 1998 - June 2002
Education
University of Nebraska at Omaha 2002 — 2008
BSBA, Business Economics
Metropolitan Community College 1995 — 2002
Associates in Applied Science, Criminal Justice
West Corporation Systems AnalystInterCall2001 - Present
Metropolitan State College of Denver 1999 - 2002
Skills
Adobe Creative Suite, CSS, Photoshop, Dreamweaver, Photography, Management, Leadership, Video Editing, Web Design
Education
Metropolitan State University of Denver 1998 — 2001
West Corporation January 2007 - Present
EMS Solutions October 2005 - October 2006
market basket August 2005 - September 2006
french cafe August 2003 - March 2005
wheat montana September 2001 - July 2003
tobacco root tavern and supper club August 1991 - September 2001
harrison public schools August 1988 - May 1990
Education
Montana State University-Bozeman 1985 — 1989
puget sound culinary institute 1982 — 1983
c.a., culinary arts
West Corporation October 2004 - Present
West Corporation March 2002 - October 2004
Qwest Communications January 1999 - March 2002
Qwest Communications May 1996 - January 1999
Education
Metropolitan Community College
Associates
Accent Director of OperationsWest CorporationDecember 2010 - Present
West Corporation December 2010 - Present
Education
Metropolitan State University 2007 — 2009
NASP 2005 — 2005
CSRP
Minnesota West 1997 — 1999
Legal Assistant
Genesys March 2012 - Present
West Corporation March 2008 - March 2012
Intuitive Surgical July 2006 - March 2008
West Corporation 2004 - 2008
Skills
Troubleshooting, Unix, Active Directory, Cisco Technologies, SQL, Telecommunications, Windows Server, Microsoft SQL Server, Linux, TCP/IP, VoIP, Servers, Data Center, SDLC, Integration, Technical Support, Disaster Recovery, Visio, Requirements Analysis, System Administration, Genesys Certified in..., Genesys CME, Genesys Smart Link, Genesys GQM, Genesys GVP, Genesys IRD, Genesys Rules System, Genesys WFM, Network Security, Security, System Deployment, Windows 7
Education
Metropolitan Community College 2010 — 2011
Vatterott 2004 — 2006
BAS, Computer Tech
Alorica 2015 - Present
West Corporation January 2013 - July 2015
First Data Resources September 2012 - December 2012
Pro Copy August 2006 - September 2010
Image Capture Engineering August 2006 - July 2007
Image Capture Engineering June 2005 - August 2006
Skills
Document Management, Litigation Support, EDRMS, Document Review, Customer Service, Hardware, Management, Technical Support, Cloud Computing, Servers, Software, Enterprise Software, Microsoft SQL Server, Active Directory, Professional Services, Access, Databases, Solution Selling, Consulting, Document Imaging, Software Development, Project Management, Computer Forensics
Education
Metropolitan Community College
Computer Science / Information Technology
South Texas Blood and Tissue Center April 2008 - Present
ACS Healthcare Solutions December 2007 - February 2008
West Corporation March 2006 - August 2007
The Hartford July 2005 - March 2006
JPMorgan Chase May 2005 - July 2005
AT&T May 1974 - December 2003
Education
Muhlenberg College 1995 — 1998
Bachelors, Busniess
The University of Texas-Pan American 1971 — 1973
None, Accounting
Harlingen High School 1967 — 1970
None, General
Werner Enterprises September 2008 - Present
Werner Enterprises 2008 - 2008
West Corporation 2001 - 2008
Education
Metropolitan Community College
West Corporation June 2014 - June 2015
Hewlett Packard February 2008 - June 2014
Hewlett Packard 2005 - 2008
Hewlett Packard 2002 - 2005
Office of the Comptroller of the Currency 2001 - 2002
Nextel Communications 2000 - 2001
Inacom/Compaq-Custom Edge Division January 1995 - January 2000
Skills
L6s Greenbelt Certified, Business Process..., Management, Leadership, Software Documentation, Training, Process Improvement, Program Management, Customer Service, Cross-functional Team..., Account Management, Integration, Project Management, Vendor Management, Outsourcing, Business Analysis, Team Leadership
Education
Midland University
Bachelor's degree, Business Administration and Economics
UCSF May 2013 - Present
UCSF October 2012 - May 2013
UCSF August 2008 - September 2012
UCSF July 2007 - June 2008
west corporation 2005 - 2007
Skills
Databases, SQL, Data Analysis, Software Development, Informatics, Unix, Java, XML, SDLC, HL7, Agile Methodologies, Business Analysis, Visio, Software Project..., Requirements Analysis, Software Documentation, Mirth, Biospecimen Management..., Cloud Computing, Management, Enterprise Software, Integration, Data Science, Biobanking, LIMS
Education
University of Saint Thomas 2002 — 2005
MS, Software Engineering
Minnesota State University, Moorhead 1996 — 2000
Bachelor of Science (BS), Chemistry
Aflac September 2013 - Present
West Corporation May 2010 - September 2013
West Corporation September 2008 - May 2010
Accurate Communications May 2008 - September 2008
West Corporation March 2006 - May 2008
Skills
Management, Call Centers, Quality Assurance, Networking, Data Entry, Troubleshooting, Telecommunications, Customer Satisfaction, Vendor Management, Software Documentation, Process Improvement, Access, IT Management, Team Leadership, CRM, Outsourcing, Training, Business Analysis, Integration, Team Building, Leadership, Program Management, Operations Management
Education
Metropolitan Community College 2010 — 2013
Northeast Community College 1999 — 1999
GED, General
West Corporation November 2010 - Present
West Corporation January 2005 - November 2010
West Corporation December 2000 - January 2005
Skills
RDBMS, Java, SQL, PHP, TCL, HTML, Unix, Perl, Unix Shell Scripting, Web Services, Linux, Software Development, XML, Testing
Education
Metropolitan Community College 2011 — 2012
Java 1 and 2
University of Missouri-Rolla 1992 — 1998
BS, Computer Science
ConAgra Foods February 2011 - Present
Pitney Bowes PSI Group Inc May 2008 - February 2011
West Corporation September 2007 - May 2008
West Corporation September 2006 - September 2007
West Corporation September 2004 - September 2006
Skills
Account Reconciliation, General Ledger, Fixed Assets, Financial Statements, Sales Tax, Tax Returns, Accounting, Process Improvement, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Business Analysis, Finance
Education
Midland University 1998 — 2002
B.S., Accounting/Management
West Corporation August 2015 - Present
Verlo Mattress of Madison July 2014 - Present
Automotive Industry December 2010 - July 2015
Best Buy October 2014 - January 2015
US Census Bureau March 2010 - August 2010
Art's Cameras Plus April 2008 - September 2008
Pentax Imaging Company May 2007 - March 2008
Best Buy August 2006 - May 2007
Canon U.S.A., Inc. March 1982 - April 2004
Skills
Sales Operations, Sales Management, Retail, Account Management, Product Marketing, Sales, Marketing, Management, Marketing Strategy, New Business Development, Advertising, Leadership, Training, Customer Service, Purchasing, Consumer Electronics, Business Strategy, B2B, Trade Shows, Merchandising, Sales Process, Sales Presentations, Inventory Management, Key Account Management, Competitive Analysis, Direct Sales, E-commerce, Strategic Planning
Education
General Motors 2011 — 2015
GM 2012, 2013, and 2014 Certified Sales Consultant, GM 2012 Sales Consultant - Mark of Excellence, GM 2012 Sales Consultant - Top Honors, GM 2012 Sales Consultant - Competency, GM Technology Expert
GM Financial 2012 — 2012
Certificate of Achievement, GM Financial Lease Workshop
ADAMM - Automobile Dealers Association of Mega-Milwaukee 2012 — 2012
Automotive Sales Professional Training
Chrysler Corporation 2010 — 2010
Photo Marketing Association International (PMAI) 2008 — 2008
Certificate of Completion, Certified Photographic Consultant (CPC)
Best Buy 2007 — 2007
Certificate of Completion, Best Buy Supervisor University
Magnolia Home Theater 2006 — 2006
Certificate of Completion, Magnolia Home Theater Products and Services & The Art of the Demonstration
Sumiko / Magnolia Home Theater 2006 — 2006
Certificate of Completion, Speaker System Set-up & Optimization
Moraine Park Technical College 2004 — 2004
Real Estate, A / 4.0
Milwaukee Area Technical College
Photography
LiveOps September 2005 - Present
West Corporation April 2003 - September 2005
LiveOps March 2003 - September 2005
Varied 1985 - 2002
Skills
Call Centers, Customer Service, Account Management, Salesforce.com, Customer Satisfaction, SaaS, Management, Telecommunications, Team Building, CRM, Insurance, Finance, Series 7, Forecasting, Licensing, Sales, Fixed Annuities
Education
Moore College of Art and Design
Catholic Health Initiatives July 2013 - Present
Werner Enterprises January 2013 - July 2013
Alegent Health January 2012 - January 2013
West Corporation November 2006 - February 2012
Sitel July 1999 - November 2006
Alegent Health January 1997 - July 1999
Skills
Epic Systems, AIX, RHEL, RedHat, Unix, Servers, Disaster Recovery, Troubleshooting, DNS, Linux, Red Hat Linux, Intersystems Cache, VMware ESX, IBM AIX, System Administration, Windows Server, VMware, Data Center, Hardware, Operating Systems, Firewalls, Solaris, Virtualization, Vendor Management, Active Directory, Citrix, Storage Area Networks, Cisco Technologies
Education
Midland University 1993 — 1997
BS, Math/Computer Science
Truman Medical Centers June 2014 - Present
Walgreens August 2010 - Present
The University of Kansas Hospital November 2013 - January 2014
West Corporation March 2009 - July 2010
Citi September 2001 - December 2008
Skills
Customer Service, Time Management, Microsoft Excel, Teamwork, Microsoft Office, PowerPoint, Training, Outlook, Leadership, Microsoft Word, Coaching, Team Leadership, Cpr Certified
Education
Saint Luke's College of Health Sciences 2012 — 2014
Bachelor of Science, Registered Nursing/Registered Nurse
Metropolitan Community College-Maple Woods 2010 — 2012
Nursing Prerequisites
Amazon October 2015 - Present
West Interactive June 2011 - Present
West Interactive June 2014 - September 2015
West Corporation March 2008 - June 2011
The Pampered Chef October 2009 - December 2010
West Corporation January 2007 - March 2008
Morningside College September 2004 - December 2006
Skills
Microsoft Office, Project Management, English, IVR, Microsoft Publisher, Software Documentation, Customer Service, Call Center, Coaching, PowerPoint, Microsoft Excel, Research, Time Management, Visio, CRM, Call Centers, Customer Experience, Telecommunications, Vendor Management, Management, Customer Satisfaction
Education
Morningside College 2003 — 2006
B.A., English- Writing
Ulster University 2005 — 2005
Irish and English Literature
CHI Health May 2014 - Present
CHI Health September 2011 - May 2014
West Corporation May 2009 - August 2011
West Corporation September 2007 - April 2009
West Corporation April 2006 - September 2007
West Corporation August 2005 - April 2006
West Corporation October 2004 - July 2005
Skills
Customer Service, Training, Leadership, EMR, Appointment Scheduling, Registration, Call Center, Team Leadership, Testing, Team Building, Policy, Customer Satisfaction, Access, Process Improvement, Visio, Customer Experience, CRM, IVR, Account Management, Telecommunications
Education
Metropolitan Community College 2002 — 2005
ACPCPO Computer Programming ( Associate in Applied Science Computer Technology), Computer Programming
Northwest High School 1998 — 2002
High School
West Corporation May 2011 - Present
Lozier Corporation April 2006 - December 2008
Omaha Steaks November 2004 - April 2006
American Express Travel Related Services April 1991 - September 2004
Skills
Management, Leadership, Call Centers, Microsoft Excel, Accounting, Budgets, Auditing, Account Reconciliation, Sales & Use Tax, Multi-State Sales Tax, Training, Team Leadership, Process Improvement, Sales Tax
Education
Midland University 1983 — 2010
Bachelor of Arts (B.A.), Music Education/ Art, 4.0
Metropolitan Community College 2007 — 2009
Accounting/ Business Administration
West Corporation Operations Services RepresentativePacific LifeAugust 2007 - April 2009
Education
Metropolitan State University of Denver 1990 — 1994
B. Sc., Criminal Justice
Remedy Intelligent Staffing September 2014 - July 2015
West Corporation January 2013 - May 2014
Skills
Resume Writing, Organizational..., Recruiting, Employee Relations, Training, Coaching, Leadership Development, Career Counseling, Human Resources, Performance Management, Nonprofits, Job Coaching, Interviews, Career Development, Community Outreach, Customer Service, Management, Leadership, Team Building, Team Leadership, Microsoft Office, Time Management, Employee Training, Customer Satisfaction
Education
Metropolitan Community College 2009 — 2015
Associate of Arts and Sciences (A.A.S.), chemical dependency counselor
Hamiltion College 2002 — 2005
AAS, Business Administration
SERC (State Education Resource Center) 2012 - 2015
Transcom North America/Asia 2009 - 2011
ACS, a Xerox Company 2008 - 2009
West Corporation 2006 - 2008
West Corporation 2005 - 2006
Fairfield Public Schools 2002 - 2005
Fairfield Public Schools 1999 - 2005
The Graduate Institute 1998 - 2002
Skills
Adult Learning Theory, Leadership Development, Cross-functional Team..., Coaching, Customer Service, Curriculum Development, Organizational..., Team Management, Training, Process Improvement, Cross-functional..., Talent Acquisition, Onboarding, Staff Development, HR Policies, Employee Relations, Strategic Planning, Public Speaking, Curriculum Design, Management, Leadership, Project Planning, Strategy, Team Building, Teaching, Workshop Facilitation, Performance Management, Employee Training, Change Management, Instructional Design, Employee Engagement, Program Management, Training Delivery, Team Leadership, Budgets, Talent Management, Career Development, Interviews, Human Resources, Recruiting, Policy, Personnel Management, Resume Writing, Administration, Project Management, Succession Planning, Hiring, Technology Integration, Program Development, Educational Leadership
Education
Sacred Heart University 1996 — 2004
Education, Curriculum and Instruction
Middlebury College 1994 — 1995
MA, Spanish
Yale University 1985 — 1991
B.A, Literature
State of Nebraska April 2012 - Present
West Corporation December 2010 - April 2012
Tek Industries June 2010 - November 2010
West Asset Management, Inc February 1999 - December 2009
Dodge County Corrections June 1997 - April 1999
Skills
Accounts Receivable, Customer Service, Invoicing, Microsoft Office, Negotiation, Security, Account Reconciliation, Research, Call Centers, Customer Satisfaction, Customer Experience
Education
Metropolitan Community College 1996 — 1998
Chemical Dependancy Counseling
Fremont Sr. High 1993 — 1996
Diploma, General
ACS, a Xerox Company September 2009 - Present
West Corporation September 2007 - May 2010
Comcast September 2008 - December 2008
Cablevision July 2006 - September 2008
Cablevision August 2006 - August 2008
Primerica April 2004 - December 2006
Parsippany Call Center September 2001 - January 2004
Medco Health January 1998 - January 2004
Medco Health January 1999 - January 2001
Medco January 1998 - January 1999
Skills
7 years advanced call..., Building Strong Teams, call center supervisor
Education
Berkeley College-Woodland Park
Fashion Business Merchandising and Management, Associates Degree
Berkeley College-Woodland Park
Continuing Education, Business Management
Fashion Design Training Studio
Certificate Programs, Fashion Illustration and Patternmaking
Montclair State University
Psychology
Montclair State University
Continuing Education Certificate Program, Medical Billing and Coding
ITC Infotech February 2015 - Present
Omaha Public Schools October 2013 - February 2015
Elections Systems &Software February 2011 - September 2013
Tim Flahive Consulting December 2010 - December 2012
HearthStone Homes, Inc July 2010 - December 2010
HearthStone Homes, Inc. May 2008 - July 2010
Omaha Public Schools December 2006 - May 2008
West Corporation January 2001 - August 2006
Inacom/Custom Edge January 1996 - January 2001
Skills
Process Improvement, Team Building, Access, Microsoft Office, Project Management, Strategic Planning, Team Leadership, Customer Service, Budgets, Outlook, Technical Support, Software Installation, Troubleshooting, Hardware, Help Desk Support, Servers, Management, Project Planning, System Administration, Procurement, Networking, Contract Negotiation, Windows 7, Windows, Operating Systems, Windows XP, Microsoft Excel, Microsoft Word, Group Policy, Blackberry Enterprise..., Computer Hardware, Administration, Windows Server, Active Directory, Visio, Laptops, Vendor Management, Mobile Devices, Printers, PowerPoint, OS X, Hyper-V, VPN, Antivirus, Network Administration, Windows Vista, DHCP
Education
Metropolitan Community College
Associate, Applied ScienceNetworking Technology
Dollar Thrifty Automotive Group July 2015 - Present
Capital One Auto Finance June 2014 - May 2015
West corporation July 2011 - March 2012
Alorica November 2009 - November 2010
MetLife 1997 - 2005
MetLife 1997 - 2005
MetLife 1997 - 2005
Skills
Customer Service, Troubleshooting, Avaya, Call Center, Technical Support, Telephony, Collections, Foreclosures, Customer Retention, Customer Experience, Customer Satisfaction, Help Desk Support, Computer Hardware, Vendor Management, Networking, Sellers, Short Sales, Telecommunications
Education
Mississippi University for Women 1980 — 1984
Bachelor of Arts (B.A.), English Language and Literature, General, 3.0
Mississippi University for Women 1980 — 1984
Bachelor's degree, English Language and Literature, General
Homewood High School
Homewood High School
PayPal April 2014 - Present
PayPal March 2011 - April 2014
Crescent Electric Supply August 2007 - February 2010
West Corporation January 2005 - July 2007
First Data Merchant Services August 1999 - November 2004
First National Bank of Omaha September 1996 - August 1999
Skills
Accounts Receivable, Accounting, Credit, Customer Service, Payments, Management, Risk Management, Credit Cards, Account Management, Sales, Banking, Sales Management, Account Reconciliation, Financial Services, Relationship Management, Budgets, Analysis, Fraud Detection, Fraud Investigations, Debit Cards, Call Centers, E-commerce, Leadership, Payment Card Processing, Microsoft Office, Financial Risk, ACH, Dispute Resolution
Education
Metropolitan Community College
Business Management
Omaha Public Schools March 2014 - Present
Omaha Steaks July 2013 - March 2014
Greater Omaha Refrigeration February 2013 - June 2013
home -networking December 2011 - February 2013
West Corporation February 2005 - June 2011
West Corporation 1996 - April 2005
Skills
Telecommunications, Internal Communications, Conflict Resolution, Customer Service, Problem Solving, Troubleshooting, Microsoft Office, Access, Call Routing, Leadership, Program Management, Customer Satisfaction, Microsoft Excel, Time Management, Training, Call Centers, Team Leadership, IVR, Software Documentation, Vendor Management, Telephony
Education
Metropolitan Community College 1990 — 1991
General Studies
Omaha North High School
Victory Life Church Children's Ministry Administrative AssistantVictory Life ChurchSeptember 2005 - April 2012
West Corporation 1997 - September 2005
Education
Mountain View College 1980 — 1982
Mathematics/Journalism
AT&T July 2014 - Present
West Corporation July 2013 - Present
OMGFAST! Hi-Speed Internet October 2012 - June 2013
UPS October 2010 - March 2013
Merchant Hub, LLC 2010 - 2010
Centre d'Evaluation et de Recherche Appliquee November 2004 - December 2009
Skills
Customer Satisfaction, Sales, Operations Management, Research, Problem Solving, Internet, Bookkeeping, Customer Retention, Human Resources, Computer/Technical..., Microsoft Word, QuickBooks, Microsoft Excel, Access, PowerPoint, Logistics, Load Flow, Start-ups, Income Statement, Balance Sheet
Education
Miami Dade College 2011 — 2013
AS, financial management
Ecole Superieure D'infotronique D'haiti (ESIH) 2000 — 2004
Bachelor of Business Administration (BBA), Business Administration and Management, General
Hayneedle, Inc. December 2014 - Present
Oriental Trading Company May 2013 - December 2014
Oriental Trading Company July 2010 - April 2013
West Corporation November 2006 - July 2010
West Corporation November 2004 - October 2006
West Corporation May 2001 - September 2003
Pinnacle Systems, Inc January 1999 - April 2000
Physicians Mutual January 1997 - December 1998
Skills
SQL, SQL Server, SSRS, Microsoft SQL Server, XML, Access, Databases, SSIS, Visual Basic, Business Intelligence, Requirements Analysis, SDLC, Database Design, Data Warehousing, T-SQL
Education
Creighton Institute 1997 — 1997
Certificate, Mainframe Programming - COBOL
Metropolitan Community College
Individual Classwork
PayPal October 2006 - March 2012
PayPal October 2005 - October 2006
West Corporation September 2004 - September 2005
Stanley Steemer March 2001 - February 2004
Skills
Customer Service, E-commerce, E-payments, Analytics, Customer Experience, Call Centers, Customer Satisfaction, Customer Retention, Salesforce.com, Customer Acquisition, Mobile Devices
Education
ITT Technical Institute 1999 — 2001
Computer Networking Systems Technology, Computer Networking
Papillion LaVista High School 1995 — 1998
High School Diploma
Metropolitan Community College
Basics leading to degree for Bachelors of Security Management
DuPont Pioneer October 2013 - Present
West Corporation July 2010 - September 2013
Northern Auto Parts October 2009 - July 2010
Skills
C++, Java, PHP, JavaScript, SQL, Informix, Perl, Shell Scripting, XML, SOAP, Testing, Servers, Databases, Unix, Subversion, Unix Shell Scripting, Microsoft SQL Server, HTML
Education
Morningside College 2006 — 2010
Bachelor of Science, Computer Science
Mill Valley High School 2002 — 2006
Diploma
West Corporation September 2011 - Present
midas October 2009 - September 2010
Education
Miller-Motte Technical College-Clarksville 2009 — 2010
Associate of Science (A.S.), Allied Health and Medical Assisting Services
West Corporation May 2013 - Present
West Corporation February 2008 - Present
SITEL Corporation May 1999 - June 2007
Modis December 1994 - January 1999
Skills
Payroll, Kronos, ADP Payroll, Data Entry, Employee Benefits, HRIS, Invoicing, PeopleSoft, Accounts Payable, Policy, Management, Benefits Administration, Accruals
Education
Midland Lutheran College 1981 — 1985
Bachelor of Science (B.S.), Accounting and Business/Management
West Corporation June 2012 - Present
Dollar Tree Stores October 2005 - May 2011
The Salvation Army April 2003 - May 2005
Education
Morrison University
West Corporation August 2014 - Present
Shopko June 2013 - August 2014
Duffy Family January 2010 - June 2013
Oriental Trading Company July 2005 - January 2010
Skills
Customer Satisfaction, Inventory Control, Microsoft Excel
Education
Peru State College 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.54
Metropolitan Community College 2001 — 2008
Associate of Science (A.S.), Professional Studies, 3.54
West Corporation July 2004 - Present
Skills
Telecommunications, Team Leadership
Education
Minnesota West Community and Technical College 2010 — 2014
Practical Nursing, Vocational Nursing and Nursing Assistants
Boystown National Research Hospital January 2015 - Present
Mid City OBGYN November 2013 - January 2015
Alegent Creighton Health May 2011 - November 2013
Creighton University September 2004 - February 2011
West Corporation March 1998 - June 2000
Skills
Account Management, Human Resources, Medical Records, Health Insurance, Healthcare
Education
Vatterott College 2004 — 2005
Associate's Degree, Medical/Health Management and Clinical Assistant/Specialist
Metropolitan Community College 1996 — 1998
English/Language Arts Teacher Education
Washburn University 1991 — 1992
Pre-Nursing Studies
West Corporation Senior Director, Client OperationsWest CorporationMarch 1997 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Minnesota State University, Moorhead
University of Minnesota, Moorhead
Bachelor of Science Degree in Business Administration, Business / Marketing / Finance
Boys Town National Research Hospital November 2014 - Present
West Corporation July 2014 - November 2014
West Corporation July 2010 - July 2014
The Wendy's Company May 2006 - July 2010
Skills
Customer Service, Data Entry, Time Management, Communication
Education
University of Nebraska at Omaha 2009 — 2016
Bachelor's Degree, Criminology and Criminal Justice
Metropolitan Community College 2007 — 2009
West Corporation July 2012 - Present
Skills
Microsoft Excel, Microsoft Word, Leadership, Outlook, Sales, Team Leadership, Research, Team Building, Windows, Training
Education
Morton College
Parker School Uniforms, LLC May 2014 - Present
West Corporation July 2013 - October 2013
UMOS June 2000 - October 2012
Skills
Clerical Skills, Servers, Customer Service
Education
Moraine Park Technical College 2002 — 2004
CDA, Early Childhood education
Weslaco High School 1997 — 2000
West Corporation June 2014 - Present
Skills
Windows Server, Windows Desktop..., AS400 Administration, Computer Hardware, Windows 7, Avaya Technologies, Computer Networking
Education
Minnesota West Community and Technical College 2012 — 2014
Associate in Applied Science in Networking Specialist, Network and System Administration/Administrator