West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
Office Support Professionals, LLC December 2007 - Present
West Corporation January 2009 - August 2009
Cirrus Health - The Surgery Centre at Craig Ranch October 2005 - October 2006
UT Southwestern Medical Center December 2000 - October 2005
CCN Managed Care, Inc. August 1999 - December 2000
Skills
Call Centers, Telephony, Customer Satisfaction, Customer Experience, Wireless, Troubleshooting, IP, IVR, Telecommunications, Customer Service, Avaya, Technical Support, VoIP, Medical Records, Medical Billing, Medical Coding, HIPAA, EPIC Electronic Health..., IDX System, Microsoft Office, SIP, Customer Relations, Telephone Skills, Telemarketing
Education
Computer Learning Center 1997 — 1999
Associate of Science Degree, Computerized Business Systems, G.P.A. 4.0 / 4.0
Navarro College 1994 — 1997
Associate of Applied Science Degree, Business Administration, G.P.A 3.0 / 4.0
Mesa Veterinary Clinic August 2013 - Present
West Corporation May 2012 - August 2013
Wells Fargo July 2007 - May 2011
Education
Northern Arizona University 2006 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Mountain View High School 2002 — 2006
Diploma, General Studies
Pitney Bowes October 2014 - Present
West Corporation February 2014 - Present
Center Partners March 2010 - February 2014
Skills
Workforce Management, Telemarketing, Call Centers, Customer Satisfaction, Team Building, Customer Service, Team Leadership, Performance Management, Employee Training, Sales, Coaching, Time Management, Customer Retention
Education
North Idaho College 2007 — 2008
General Studies
Alorica March 2007 - Present
West Corporation November 2005 - March 2007
West Corporation April 2002 - November 2005
West Corporation November 2001 - April 2002
Electronic Data Systems June 2000 - November 2001
Skills
Leadership Development, Training, Customer Service, Coaching, Performance Management, Personal Development, Organizational..., Executive Coaching, Team Building, Team Leadership, Call Centers, Learning Management..., Learning Management, Key Performance..., Employee Relations, Employee Engagement, Workshop Facilitation, Situational Leadership, Sales Process, Offshore Outsourcing, BPO, Program Management, Employee Training, Leadership, Management, Team Management, Staff Development
Education
Northwest Florida State College 1997 — 1999
WoodmenLife June 2014 - Present
ACI Worldwide August 2012 - June 2014
West Interactive October 2010 - July 2012
West Interactive December 2008 - October 2010
West Interactive January 2007 - December 2008
West Corporation November 2005 - January 2007
West Corporation August 2003 - November 2005
Kohl's September 1997 - March 2004
Skills
Cross-functional Team..., Attention To Detail, Team Oriented, Self Starter, Strategic Planning, Operational Excellence, Staff Mentoring, Strategic Communications, Business Process..., Program Management, Team-oriented, Process Improvement, Call Centers, IVR, Leadership, Requirements Analysis, Project Management, Quality Assurance, PMO, Testing, Project Planning, CRM, Strategy, Management, Vendor Management, Databases, PMP, SDLC, Software Documentation, Training, Team Building, Integration, Software Project..., Visio, IT Management, Business Analysis, Project Portfolio...
Education
University of Nebraska at Omaha 1998 — 2002
Bachelor of Science, Management Information Systems
Northern Virginia Community College 1992 — 1996
Reach Counseling Services and Best Friends Neenah Menasha February 2015 - Present
West Corporation June 2014 - February 2015
Cornerstone Management February 2013 - February 2015
West Corporation October 2012 - June 2014
CASA FC 2013 - 2014
Northeastern Illinois Public Safety Training Academy (NIPSTA) July 2010 - June 2012
Legal Action of Wisconsin, Inc. August 2009 - May 2010
Skills
Non-profits, Fundraising, Budgeting, Research, Special Events, Event Planning, Public Speaking, Writing, Social Media, Event Management, Customer Service, Team Building, Customer Relations, Public Relations, Microsoft Office, Administration, Community Outreach, Nonprofits, Volunteer Management, Budgets, Sales, Account Management, Competitive Analysis, Decision Analysis, Children, Property Management, Marketing, Management, Grant Writing, Grants, Community Development, Organizational..., Social Networking, Case Management, Program Development, Leadership Development, Leadership, Training, Data Analysis, Strategy, Policy, Strategic Planning
Education
Northern Illinois University 2010 — 2012
MPA, Public Administration/Nonprofit Management
University of Wisconsin-Oshkosh 2007 — 2010
BSW, Social Work
West Corporation April 2013 - Present
Northcentral Technical College December 2012 - Present
FedEx Office December 2010 - April 2012
TJ Maxx August 2010 - October 2011
Kmart Corporation 2009 - 2009
Golden Living July 2007 - June 2008
Skills
Customer Service, Leadership, Merchandising, Marketing, Sales, Customer Satisfaction, Time Management, Data Entry, Inventory Management, Retail, Training, Team Building, Outlook, Microsoft Word, PowerPoint, Microsoft Office, Team Leadership, Microsoft Excel, Social Networking
Education
Northcentral Technical College 2011 — 2014
Associate's degree, Undetermined
Tomahawk High School 2004 — 2008
Diploma, General Studies
Nebraska Nepalese Society January 2008 - Present
University of Nebraska at Omaha, College of Business Administration March 2013 - July 2013
Wells Fargo June 2012 - February 2013
TD Ameritrade August 2011 - November 2011
West Corporation January 2008 - March 2010
Skills
Strategic Financial..., Financial Analysis, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Customer Service, Photoshop, Investments, Trading, Risk Management, Financial Modeling, Economics, Portfolio Management, Equities, Strategic Planning, Nonprofits, Events Coordination
Education
University of Nebraska at Omaha 2013 — 2014
Master of Business Administration (MBA), Banking, Corporate, Finance, and Securities Law
University of Nebraska at Omaha 2010 — 2011
Bachelors in Business Adminstration, Banking and Financial Market
Northwest Missouri State University 2007 — 2008
General Studies (Pre-req courses), Business Administration and Management, General
Southwest Airlines November 2014 - Present
nCrowd, Inc. July 2012 - October 2014
Kmart Corporation October 2009 - October 2011
City of Hampton March 2004 - August 2010
TNT Resorts May 2009 - May 2010
West Corporation December 2005 - June 2008
Skills
Social Media Marketing, Email Marketing, Creative Writing, Merchant Services, Marketing Communications
Education
Norfolk State University
Bachelor of Science (B.S.), Mass Communication/Media Studies
AT&T December 2014 - Present
West Corporation March 2014 - Present
West Corporation August 2012 - Present
ORS Nasco 2010 - July 2012
Ultimate Electronics June 2009 - February 2010
Preferred Solutions Group March 2009 - May 2009
US Cellular -ABS Communications October 2007 - March 2009
Premier Locations October 2008 - February 2009
Ultimate Electronics June 2009 - 2009
Ultimate Electronics October 2007 - 2009
Skills
Sales, Selling, Marketing, Management, Customer Retention, Customer Service, Training, Retail, Customer Satisfaction, Account Management, Sales Management, Team Building, Direct Sales, Sales Operations, Microsoft Office, Problem Solving, Inventory Management, CRM, Leadership, Call Centers, Android, Tablets, Public Speaking, Sales Process, Operations Management, Process Improvement, Recruiting
Education
Northeastern State University
Bachelor's Degree, Business Management
Connors State College 1998 — 2001
Associate of Science, Business Administration
Dillon Transportation Inc November 2014 - Present
Blue Streak Transportation February 2014 - November 2014
BNH July 2012 - July 2013
MBT March 2012 - July 2012
Select Energy Services August 2011 - February 2012
4J Transports September 2009 - July 2010
C&W Transports 2010 - 2010
Aok Transports 2009 - 2010
West Corporation 2000 - 2003
Skills
Gas, Oil/Gas, Petroleum, Energy Industry, Onshore, Natural Gas, Drilling, Upstream, Completion, Oil & Gas Industry, Pipelines, Oilfield, Offshore Drilling, Safety Management..., Supervisory Skills, Oil & Gas
Education
New Mexico State University 1999 — 2002
Criminalistics and Criminal Science
West Corporation October 2014 - March 2015
Nebraska Wesleyan University-Computer Services Department February 2011 - May 2014
Skills
Human Resources, SPSS, Research, Microsoft Word, Microsoft Office, Microsoft Excel, Data Entry, Telephone Skills, Customer Service, Teamwork
Education
Nebraska Wesleyan University 2010 — 2014
Bachelor's Degree, Psychology
Bayland Buildings, Inc. June 2005 - Present
West Corporation June 2003 - June 2005
Skills
Construction, Construction Management, Microsoft Office, AutoCAD, Microsoft Excel, Contract Management, Project Planning, Process Scheduler, Contract Negotiation, Project Coordination, Renovation, Team Building, Strategic Planning, Marketing, Sales
Education
Northeast Wisconsin Technical College 2003 — 2005
Associates Degree, Marketing
Seymour High
Seymour High
Atos September 2015 - Present
Sound™ April 2015 - September 2015
RMM Solution September 2013 - April 2015
West Corporation July 2012 - September 2013
Skills
Networking, Linux, Windows Server, Active Directory, Virtualization, VMware, Computer Security, Cisco Technologies, Computers, Windows, Group Policy, Servers, Troubleshooting, Windows 7, Technical Support, Computer Hardware, Network Administration, Microsoft Exchange, Disaster Recovery, Customer Service, Microsoft Office, Citrix, Cisco Call Manager
Education
Northcentral Technical College 2011 — 2013
Associate's degree, Network and System Administration/Administrator
West Corporation August 2014 - Present
Best Buy 2013 - 2014
C.H. Robinson August 2012 - August 2013
Altria February 2011 - August 2012
Enterprise Rent-A-Car February 2010 - February 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Negotiation, Editing, Facebook, Social Networking
Education
Northwest Missouri State University 2004 — 2008
Bachelor of Science (BS), Broadcast Journalism
West Corporation August 2009 - Present
United States Air Force December 2001 - December 2007
Education
North Carolina Wesleyan College 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
North Carolina Wesleyan College 2014 — 2016
Bachelor's degree, Accounting
Christus Santa Rosa Family Clinic May 2012 - Present
Christus Santa Rosa Family Clinic April 2012 - Present
Christus Santa Rosa Family Clinic April 2011 - Present
Southwest General Hospital November 2010 - February 2011
West Corporation October 2010 - February 2011
Skills
Microsoft Office, Healthcare, Microsoft Word, Research, PowerPoint, Management, Teaching, Marketing, Sales, Leadership
Education
Concorde Career Institute 2011 — 2011
MA, Medical/Clinical Assistant
National Park Community College 2005 — 2008
Computer Information/ Medical Office, Computer Information/ Medical Office
NPMC 2007 — 2007
Basic Arrhythmias Class, Basic Arrhythmias Class
Emily Griffith Opportunity School, Denver, Colorado 2003 — 2003
Certified Nurse Assistant (CNA), Certified Nurse Assistant (CNA)
WPS Health Insurance December 2014 - Present
West Corporation May 2014 - December 2014
Church Mutual Insurance Company December 2006 - March 2014
Marshfield Clinic May 2006 - November 2006
Colonial February 2006 - April 2006
CellularOne, Inc. October 1999 - May 2003
Skills
Customer Service, Analytics, E-Learning, 10 Key, Organization, Typing, Underwriting, Problem Solving, Working under Pressure, Fast-paced, Adaptable to Changes, Conflict Resolution, Flexible to Change, Listening to customers, Prioritize Workload, Handle Multiple..., Always Willing to Learn, Call Centers, Result Oriented, Proactive self-starter, Great communications..., Assertiveness, Team Leadership, Time Management, Accurate Data Entry, Multi Tasking, Goal Oriented, Complete Transactions, Interpret and execute..., Microsoft Word, Microsoft Excel, Collaboration, Teamwork, Coaching, Assisted in supervising..., Positive Can-do Attitude, Insurance, Telephone Skills, Analysis, Data Entry, Leadership, Customer Retention, Team Building, Training, Commercial Insurance, Outlook, Microsoft Office, General Insurance
Education
Rasmussen College 2014 — 2015
Bachelor’s Degree, Business Management, 3.97 GPA
Northcentral Technical College 2004 — 2006
AA Heath Care Business Services, Medical Insurance Specialist/Medical Biller
Lakeland Union High School 1991 — 1994
High School, General Studies
West Corporation November 2014 - Present
Wipro Technologies (Deputed at Intel,BLR) June 2011 - January 2013
Wipro Technologies (Deputed at Nokia,Helsinki) August 2010 - May 2011
Wipro Technologies (Deputed at Nokia ,BLR) May 2009 - July 2010
Wipro Technologies November 2008 - April 2009
Skills
Agile Methodologies, Test Automation, Linux, Perl, Shell Scripting, C, Testing, Unix, C++, ClearCase, Test Planning, Android, Unix Shell Scripting, Debugging, Git, Python, MeeGo, Quality Assurance, Qt, PL/SQL, JIRA, Mobile Applications, Integration, Mobile Devices, Tortoise SVN, Releases, Open Source, Team Leadership, SQL queries, ETL Tools, Business Intelligence
Education
University of Nebraska at Omaha 2013 — 2015
Masters(MS), Management Information Systems (MIS)
Nagpur University 2003 — 2007
B.E., Computer Engineering, First
NY school, M.H. Board, Bhandara 2002 — 2003
HSC, Science, 73.17%
NY school, M.H. Board, Bhandara 2000 — 2001
S.S.C, General, 66.26%
West Notifications Group April 2013 - Present
CSG Interactive Messaging June 2008 - March 2013
West Corporation November 2006 - May 2008
West Interactive March 2005 - November 2006
West Interactive March 2002 - March 2005
Skills
Software Development, VXML (Voice XML), IVR, IVR Design &..., Report Development &..., Telecommunications, SQL, Agile Methodologies, Process Improvement, Linux, Team Leadership, Analysis, Vendor Management, Java, Perl, Shell Scripting, Unix, Requirements Analysis, Product Management, Project Management, Call Centers, Telephony, Program Management, VoIP, Software Project..., Integration, Subversion
Education
Northwest Missouri State University 1997 — 2001
Bachelor of Science (BS), Computer Science
West Corp June 2011 - Present
toys r us distribution center August 2010 - Present
Avon Sales May 2010 - Present
Gateway to better living 2011 - 2011
Dunkin' Brands 2011 - 2011
West Corporation 2010 - 2011
Toys R Us Distribution Center July 2010 - December 2010
McDonald's Corporation May 2008 - August 2010
Mc Donald's May 2008 - August 2010
Skills
Customer Service, Warehousing, Healthcare, Unloading, Cooking, Data Loading, Distribution Center...
Education
Northeast Mississippi Community College 2012 — 2013
Youngstown State University 2011 — 2012
Cardinal Mooney High School ( 2007-2011 )
West Corporation March 2012 - Present
West Corporation March 2012 - Present
2011Center partners May 2011 - Present
Comfort Keepers August 2010 - May 2011
Coldwater Creek October 2009 - January 2010
Skills
Sales, Customer Service, Home Care, Inventory, house keeping, Waitressing
Education
alacca christian academy 1996 — 2009
North Idaho College
vet technitian
Southern Bank (TEK Systems) April 2015 - Present
First Citizens Bank (The Select Group) February 2014 - December 2014
West Corporation October 2013 - February 2014
Merge Healthcare February 2013 - May 2013
RBC Bank October 2009 - March 2012
RBC Bank February 2008 - October 2009
RBC Bank March 1996 - January 2008
Skills
Quality Center, SDLC, Peregrine Service Center, Serena Business Mashups, Appro Loan Center, Fidelity Advanced..., IMPACS, Savings/Time, ISTQB Certified..., ISTQB Certified..., Business Requirements, Requirements Analysis, Testing, Quality Assurance, Documentation, Test Cases, Test Planning, User Acceptance Testing, Regression Testing, Requirements Gathering, Loans, Credit, Test Director, Defect Tracking, Banking, Touch Point, Profile, Loan Center, Mergers and..., Software Documentation, Visio, Business Analysis, Analysis, Systems Analysis, CRM, HP Quality Center, Software Quality..., Agile Methodologies
Education
Nash Community College 2013 — 2015
Certificate, Help Desk Technology
North Carolina State University 1975 — 1979
Bachelor of Science (BS)
Frontier Communications October 2013 - Present
Frontier Communications May 2013 - October 2013
West Corporation 2013 - 2013
Northcentral Technical College February 2012 - May 2012
Greenheck Fan Corporation September 2007 - October 2009
UPS October 1999 - September 2007
Skills
Windows Server, Windows 7, Windows XP Pro, Microsoft Office, MS Project, VMware, Linux Server, Icinga, Linux, SCCM, Apache, Cisco Technologies, Cisco Security, Cisco Call Manager, Cisco Routing &..., Network Administration, Cisco Routers, SONET, Frame Relay, MPLS, DWDM, DSL, DSLAM, VDSL2, ADSL, IP Technologies, Network Design, Network Architecture, Network Engineering, Troubleshooting, Cisco IOS
Education
Rasmussen College 2012 — 2014
Bachelors, Information Technology Management
Northcentral Technical College 2010 — 2012
Associates, Information Technology Networking, 3.6
Woodharbor Custom Cabinetry February 2014 - Present
West Corporation August 2012 - August 2013
Staples April 2010 - August 2012
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Troubleshooting, Technical Support, Customer Retention, Data Entry, Computer Hardware, Windows 7, Sales, Telephone Skills, Microsoft Office, Team Leadership, Telecommunications, Account Management, Outlook, Salesforce.com, Workforce Management, Process Improvement
Education
North Iowa Area Community College 2004 — 2006
QuadraMed August 2014 - Present
Trustmark Companies June 2012 - December 2013
West Corporation November 2007 - April 2012
Skills
SQL, Test Planning, Software Documentation, Requirements Analysis, Software Quality..., Quality Assurance, SDLC, Business Analysis, Process Improvement, Agile Methodologies, Unix, Testing, Visio, Software Project..., IVR
Education
Northeastern State University 1995 — 1997
BSED, Mathematics
Union Pacific Railroad May 2012 - Present
West Corporation September 2011 - April 2012
Self-Employeed 2010 - 2011
Visiting Nurse Association March 2009 - November 2010
Visiting Nurse Association November 2005 - November 2010
Software Engineering 2004 - 2005
Omaha World-Herald 1997 - 2003
Aquila 1996 - 1997
Matrixx Marketing 1995 - 1996
First Data Corporation 1994 - 1995
Skills
Team Building, Strategic Planning, Data Center, Project Management, Disaster Recovery, Telecommunications, Software Documentation, Program Management, Process Improvement, Cisco Technologies, Servers, Security, Project Planning, Management, Information Technology, Leadership, Strategy, Troubleshooting, System Administration, Switches, Routers, Network Administration, Change Management, Networking, Budgets, Business Intelligence, Citrix, Linux, Performance Management, Firewalls, Technical Support, Business Development, VPN, Microsoft Exchange, Training, Windows, Active Directory, Access
Education
Iowa Western Community College
Associates, Electronics Technology
Northwest Missouri State University
Bachelors, Electronics Engineering
Thomas Jefferson High School
West Corporation June 2014 - Present
Candeo Creative January 2013 - February 2014
Management Information Office September 2011 - June 2013
ITS Department October 2009 - June 2010
Skills
Adobe Creative Suite, Facebook, Social Media, PowerPoint, CSS, Advertising, Photoshop, OS X, Dreamweaver, HTML, Windows, Computer Hardware, Social Media Marketing, Customer Service, WordPress, Microsoft Office, Web Design, Blogging, Web Development, Japanese, Mac OS X, Technology, Writing, Sales, Telecommunications, Technical Support, Help Desk Support, Phone Etiquette, Mobile Devices, Mobile Advertising, Mobile Communications
Education
University of Wisconsin-Oshkosh 2011 — 2014
Bachelor of Arts (B.A.), Journalism (Advertising) & Japanese
North Central College 2008 — 2011
West Corporation April 2008 - Present
Coldwater Creek May 2006 - January 2008
Education
University of Idaho 2004 — 2006
Bachelors, Communications
North Idaho College 2002 — 2004
Associates, Business Administration
CSSS.NET June 2011 - Present
West Corporation June 2009 - November 2010
SIRE Technologies February 2006 - February 2008
Hewlett-Packard July 2000 - May 2005
Education
Nebraska Wesleyan University 1996 — 2000
B.S., Business Administration; Emphasis in Finance & Computer Science
InterCall, a subsidiary of West Corp January 2013 - Present
InterCall, a subsidiary of West Corp January 2011 - December 2012
West Corporation January 2001 - December 2010
Price Waterhouse Coopers September 1998 - January 2001
First Commerce Technologies August 1995 - May 1996
Skills
Financial Analysis, Variance Analysis, Financial Reporting, Accounting, Financial Modeling, Auditing, Business Planning, Financial Accounting, Managerial Finance, Forecasting, Due Diligence, Strategic Planning, Operating Budgets, Department Budgeting, Financial Forecasting, Revenue Recognition, Revenue Forecasting, Long Range Planning, Flexible Budgeting, CapEx Projections, Executive Financial..., Financial Operations..., Analysis, Management, Leadership
Education
University of Nebraska-Lincoln 1996 — 1998
Masters of Professional Accountancy (MPA), Accounting & Finance
Nebraska Wesleyan University 1992 — 1996
BSBA, Business, Accounting
Schumacher Group July 2011 - February 2014
TSC Solutions February 2011 - June 2011
NCO Financial Systems December 2010 - February 2011
Contact Centers of America 2008 - December 2010
TRG Customer Solutions 2007 - 2008
TRG Customer Solutions 2006 - 2007
Reese Teleservices (Aquired by TRG Customer Solutions in 2005) 2003 - 2005
ICM (International Community Marketing) 1998 - 2003
West Corporation 1991 - 1998
Neodata (formally TMI Corp) 1988 - 1991
Skills
Customer Experience, Customer Service, Call Center Development, Call Center, Vendor Management, Contact Centers, Workforce Management, Operations Management, Process Improvement, BPO, Sales, Call Centers, Account Management, IVR, Outsourcing, Customer Retention, CRM, Management, Customer Satisfaction, Performance Management, Inbound Marketing, Business Development, Coaching, Leadership, Training, Telecommunications, Telemarketing, Strategy, Team Building, Strategic Planning, Avaya, Business Process..., Cross-functional Team..., Executive Management, Advocate, Start-ups, Salesforce.com
Education
Nebraska Wesleyan University 1988 — 1992
Bachelors of Science, Business Administration, Marketing, Mathmatics
West Corporation 2006 - Present
West Interactive 1997 - 2006
West Interactive 1991 - 1996
West Interactive 1989 - 1990
TEL-Line Systems, Inc. 1988 - 1989
TEL-Line Systems, Inc. 1986 - 1988
Skills
IVR, CTI, Windows, VoIP, Call Center, Telecommunications, Telephony, Unified Communications, Linux, Call Centers, Vendor Management, Enterprise Software, Troubleshooting, Product Management, Outsourcing, Integration, SDLC, Software Development, Mobile Devices, SaaS, CRM, Customer Experience, Requirements Analysis, Professional Services, SIP, Data Center, Disaster Recovery, Solution Architecture, IT Management, IP, Managed Services, Cloud Computing, Wireless, Pre-sales, Unix, Virtualization, Software Project..., Cisco Technologies, Contact Centers, Enterprise Architecture, Security, TCP/IP, Avaya, Solution Selling, IT Strategy, Go-to-market Strategy, Perl, Network Security, ITIL, Network Design
Education
North Dakota State University 1986 — 1990
Master of Science (M.S.), Computer Science
North Dakota State University 1981 — 1985
Bachelor of Science (B.S.), Computer Science
N.C. Army National Guard 2012 - Present
West Corporation November 2011 - March 2012
North Carolina Wesleyan College August 2010 - April 2011
Dollar General June 2008 - December 2010
North Carolina Wesleyan College August 2007 - April 2008
North Carolina Wesleyan College August 2007 - April 2008
Skills
Microsoft Office, Customer Service, Leadership, Microsoft Excel, Project Management, Public Speaking, Team Leadership, Leadership Development, Team Building, Microsoft Word, Teaching
Education
North Carolina Wesleyan College 2007 — 2011
Bachelor of Arts (B.A.), English Language and Literature, General
Apogee Physicians January 2012 - Present
West Corporation May 2008 - January 2012
Coldwater Creek May 2006 - February 2008
Skills
Applicant Tracking..., Recruiting, Interviews, Training, College Recruiting, Onboarding, Internet Recruiting, Customer Service, Leadership, Human Resources, Outlook, Healthcare, Hiring
Education
University of Idaho 2004 — 2006
Bachelor's degree, Communications
North Idaho College 2002 — 2004
Associate's degree, Business Administration and Management, General
West Corporation August 2014 - Present
T-Mobile October 2013 - August 2014
Cummins Inc. 2013 - 2013
Harrold & Associates, DDS April 2012 - October 2012
Best Buy June 2010 - May 2012
Skills
Sales, Receptionist Duties, Customer Service, Sterilization, Assembly Lines
Education
Penn Foster Career Schools 2013 — 2014
Dental Assisting/Assistant
North Carolina Central University 2007 — 2010
Nash Central High School 2003 — 2007
Dell October 2011 - Present
Dell June 2010 - October 2011
Dell July 2008 - June 2010
Oklahoma Air National Guard February 2005 - February 2009
Dell March 2008 - July 2008
West Corporation September 2000 - March 2008
Oklahoma Army National Guard October 1995 - October 2004
Skills
Project Management, Information Technology, Leadership, Telecommunications, Call Centers, Team Management, Training, Customer Experience, Management, Strategy, Risk Management, Coaching, Team Leadership
Education
Techskills-Oklahoma 2007 — 2008
Information Technology
Keesler AFB 2006 — 2006
Communications Computer Systems Control training
Fort Sill Lawton, Ok 2003 — 2003
Basic Noncommissioned Officers Course
Camp Ball, LA 2002 — 2002
Primary Leadership Development Course
Northern Oklahoma College 1996 — 1997
Classes in general business and communication
West Corporation December 2006 - Present
Education
Norfolk State University 1998 — 2000
Accounting
Oriental Trading Company February 2015 - Present
Caesars Entertainment Corporation December 2011 - February 2015
Caesars Entertainment Corporation August 2011 - December 2011
PayPal April 2011 - August 2011
West Corporation July 2010 - April 2011
Northwest Missouri State University August 2009 - April 2010
Northwest Missouri State University August 2009 - December 2009
Creative Learning Center June 2004 - August 2009
Northwest Missouri State University May 2009 - May 2009
Skills
Social Media Monitoring, Photoshop, Illustrator, Dreamweaver, Flash, Lightwave, Captivate, HTML + CSS, ActionScript, Java, JavaScript, Windows 7, Windows XP Professional, Microsoft Office 2007, Microsoft Office 2010, Facebook, Twitter, Microsoft Office
Education
Northwest Missouri State University 2006 — 2010
B.S., IDM - New Media
Millard North High School 2002 — 2006
High School, General Courses
The Walt Disney Company July 2012 - Present
DTCC September 2008 - April 2012
HP May 2008 - September 2008
JPMorganChase & Company April 2006 - July 2008
Enron 2002 - 2006
Dickens Services Group / Professional Services 1998 - 2001
BankOne Corporation / IBM Global Services 1998 - 2001
West Interactive 1995 - 1997
West Corporation 1995 - 1997
Skills
AIX, Cluster, Disaster Recovery, System Administration, Architecture, Virtualization, Testing, IBM pSeries, Servers, Unix, SAN, Storage, Solaris, Infrastructure, Hardware, HACMP, Architectures, Linux, Operating Systems, IT Service Management, Cloud Computing, VMware, Data Center, High Availability, Storage Area Networks, Security, HMC, NIM, Enterprise Architecture, Information Technology, GPFS, IBM AIX
Education
Gateway College 1993 — 1995
Associate of Applied Science
Northwest Missouri State University 1990 — 1993
Bachelor of Science
Southwestern Community College 1987 — 1989
Associate of Science
AT&T Global Services June 2012 - Present
West Corporation December 2010 - July 2012
Aspect Software January 2005 - December 2010
Concerto Software (Now Aspect Software) 2001 - 2005
CELLIT Technologies May 2001 - December 2001
AT&T 1999 - May 2001
AT&T 1996 - 1998
AT&T 1995 - 1996
AT&T 1990 - 1995
AT&T 1988 - 1990
Skills
SaaS, SMS, Selling, Marketing Management, Self Service, IVR, CTI, Contact Centers, Unified Communications, ACD, Call Center, Workforce Management, Solution Selling, Telephony, Enterprise Software, Voice Over, VoIP, Call Logging, SIP, Telecommunications
Education
Northern Illinois University 1979 — 1983
Bachelor of Science, Computer Science
BPL Plasma September 2015 - Present
CenturyLink December 2006 - May 2012
West Corporation October 2005 - December 2006
Education
North Carolina Agricultural and Technical State University 2001 — 2005
Computer Science
North Carolina A&T State University 2001 — 2002
Computer Science
First National Bank of Omaha November 2012 - Present
West Corporation 2005 - 2010
Tulane University January 2002 - August 2004
Skills
Unix, SQL, XML, Java, Web Services, Linux, JavaScript, SDLC, Perl, Weblogic, Tomcat, Informix, Databases, Java Enterprise Edition, Shell Scripting, JSP, Apache, Unix Shell Scripting, Struts, Software Development, HTML, Troubleshooting, EJB, JDBC, Servlets, Eclipse, DB2, SOA, WebLogic
Education
Tulane University 2002 — 2004
Master's degree, Electrical, Electronics and Communications Engineering, 4.0
National Institute of Technology, Trichy 1996 — 2000
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering, First Class
Object Partners, Inc. July 2015 - Present
Gallup November 2006 - July 2015
Vanguard Research Gov't Contracting October 2005 - November 2006
West Corporation May 2002 - October 2005
Skills
AngularJS, Ember.js, JavaScript, jQuery, HTML5, CSS, LESS, XML, Java, SQL, Business Analysis, Software Development, Git, Subversion, Linux, Mac OS, Web Development, Requirements Analysis, Software Project...
Education
Northwest Missouri State University 1998 — 2002
Bachelor of Science (BS), Computer Science
Sonoco March 2015 - Present
Sonoco February 2010 - March 2015
West Corporation May 2002 - December 2009
Skills
Vendor Management, Telecommunications, VoIP, Call Centers, Customer Satisfaction, Inventory Management, Manufacturing, Team Building, Supply Chain Management, Continuous Improvement, Process Improvement, Forecasting, Account Management, Supply Chain, Troubleshooting, Cross-functional Team..., Customer Service, Lean Manufacturing, Management, Product Development, Packaging
Education
Northern Illinois University 2000 — 2002
Bachelor's degree, Marketing
Rock Valley College 1997 — 2000
Associate of Science (AS), Business Administration and Management, General
Sandler
Proxibid February 2011 - Present
U.S. Navy Reserve July 1993 - Present
Airlite Plastics Co February 2007 - February 2011
West Corporation 2004 - 2007
West Interactive 2001 - 2004
Times-N Systems December 2000 - June 2001
West Interactive June 1998 - December 2000
Skills
Leadership, IT Infrastructure..., Infrastructure..., Remote Infrastructure..., Change Management, Project Management, Budgets, Contract Management, Contractual Agreements, Contract Negotiation, RFP, RFP Generation, Requirements Analysis, System Architecture, Private Cloud, Rackspace Cloud, Virtualization, Analysis, Software Documentation, Customer Service, JIRA, Confluence, IVR, Software Lifecycle..., Facilities Management, Mission Critical..., Network Security, Security, System Administration, Linux, Information Security
Education
Northwest Missouri State University 1991 — 1998
BS:, Geography. Minor: Computer Science/Information Systems
Tarkio High School 1987 — 1991
BMO Harris Bank August 2015 - Present
Greenhouse Agency, Inc September 2014 - Present
West Corporation May 2015 - July 2015
Abercrombie & Fitch April 2011 - April 2015
ALDO Group September 2012 - November 2012
Shopko June 2009 - March 2011
Skills
Customer Service, Cashiering, Cash Handling, Retail, Merchandising, Microsoft Office, Time Management, Microsoft Word, PowerPoint, Cash Register, Customer Satisfaction, Telephone Skills, Facebook, Social Networking, Sales, Teamwork, Visual Merchandising, Phone Etiquette, Professional Phone..., Keyboard Skills, People Skills, Marketing, Call Centers, Microsoft Excel, Customer Experience, Fashion, Loss Prevention, Retail Sales
Education
Rasmussen College 2013 — 2015
Bachelor's degree, Business Administration and Management, General
Northeast Wisconsin Technical College 2012 — 2013
Psychological and Behavioral Studies Certificate, Psycholgoy
University of Wisconsin-Oshkosh 2010 — 2012
Bachelor's degree, Business Management
US Cellular-Answer Wireless April 2014 - Present
City National Bank and Trust June 2011 - April 2014
West Corporation June 2009 - August 2009
Dollar Thrifty Automotive Group January 2008 - December 2008
Skills
Customer Satisfaction, B2B, Banking, Sales Operations, Customer Service, Sales, Coaching, Credit, Training
Education
Northeastern State University
BA, Management- Human Resource; Human Resource Management
Findlay Nissan August 2014 - Present
The Coeur d'Alene Golf and Spa Resort May 2013 - August 2014
The Coeur d'Alene Golf and Spa Resort September 2013 - May 2014
West Corporation June 2010 - June 2012
West Corporation June 2009 - June 2010
Skills
E-commerce
Education
North Idaho College 2011 — 2013
Business Administration and Management, General
Boy Scouts of America October 2014 - Present
Wells Fargo June 2014 - October 2014
West Corporation July 2010 - June 2014
Skills
Customer Service, Sales, Leadership, Team Building, B2B, Microsoft Office, Account Management, Marketing, New Business Development, Public Speaking, Strategic Planning, Team Leadership, Sales Process, Sales Management, Lead Generation, Inventory Management, Event Planning, Coaching, Nonprofits, Public Relations, Project Management, Small Business, Strategy, Entrepreneurship, Training, Direct Sales, Time Management, Teamwork, Process Improvement, Brand Development, Management, Business Development, Social Networking, Volunteer Management, Event Management, Customer Satisfaction, Program Development, Community Outreach, Leadership Development, Program Management, Fundraising, Social Media, Non-profit Volunteering
Education
Edgewood College 2005 — 2007
Education, Elementary Education and Teaching
New England College 1992 — 1997
Environmental studies, environmental science
West Corporation January 2015 - Present
segrados 2014 - Present
SPI - Security Protection & Investigations July 2013 - September 2014
Skills
Microsoft Office, Microsoft Excel, Leadership, Team Building, Microsoft Word, Management, Training, Public Speaking
Education
Northern Michigan University 2011 — 2012
Northern Michigan University
Massage Envy Spa Inquiry ProcessorBrown Mackie CollegeApril 2013 - January 2014
Brown Mackie College June 2011 - April 2013
DIRECTV November 2009 - May 2011
West Corporation October 2008 - July 2009
Horseshoe Casino 2000 - 2008
Fashion Cents 1999 - 2002
Skills
Facials, Microdermabrasion, Brazilian Waxing, Facial and Body Waxing, Lash and Brow tinting, Back Facials, Hydrotherapy, Customer Service, Data Entry, Chemical Peels, Microsoft Excel, Sales, Microsoft Office, Time Management, Microsoft Word, Public Speaking, Higher Education, Spreadsheets, Office Administration, Sales Management, Training, Leadership, Management, Budgets, Staff Development, Team Building, Teaching
Education
AVEDA INSTITUTE - BIRMINGHAM 2014 — 2015
Aesthetician/Esthetician and Skin Care Specialist
University of Phoenix 2013 — 2013
Business Administration and Management, General
Northwest Mississippi Community College 2004 — 2006
Paralegal
Johnson High School
University Health System August 2015 - Present
Alorica March 2015 - August 2015
West Corporation June 2013 - February 2015
ADP June 2012 - August 2012
Redcats November 2005 - April 2007
Education
New Mexico State University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources Management
OSM Worldwide October 2013 - Present
Ignite Media Solutions February 2012 - October 2013
Affinion Group 2010 - 2011
www.AsSeenOnTV.com, a division of DeliveryAgent Inc. 2009 - 2010
West Corporation 1992 - 2009
E&M Advertising 1990 - 1992
American Institute of Physics October 1989 - October 1990
Prentice Hall Law & Business January 1989 - October 1989
ProQuest August 1986 - January 1988
Skills
Leadership, Lead Generation, Direct Response, Direct Marketing, Telemarketing, Customer Acquisition, Inbound Marketing, Email Marketing, Multi-channel Marketing, SEM, New Business Development, Online Advertising, Product Marketing, Product Development, Marketing, Advertising, E-commerce, Social Networking, Integrated Marketing, Start-ups, New Media, Call Centers, SEO, Entrepreneurship, Digital Media, CRM, Strategic Partnerships, Digital Strategy, Media Buying, Creative Direction, Digital Marketing, Customer Experience, Marketing Strategy, Public Relations
Education
New York University 1990 — 1992
MS
University of Michigan
BA
West Corporation September 2015 - Present
West Corporation April 2015 - September 2015
Remote Operations Company November 2011 - March 2015
Skills
Network Administration, Windows Server, Windows 7, Servers, Active Directory, Troubleshooting, Cisco Technologies, Network Security, Microsoft Office, VMware, Computer Hardware, Windows, Software Installation, Software Documentation, Microsoft Exchange
Education
Northeast Wisconsin Technical College 2006 — 2008
Network Specialist
Northeast Wisconsin Technical College 2004 — 2007
Associate's degree, Network and System Administration/Administrator
West Corporation February 2013 - Present
West Corporation July 2011 - February 2013
West Corporation May 2010 - July 2011
Skills
Employee Engagement, Data Entry, Recruiting, Applicant Tracking..., Leadership, Talent Acquisition, Sourcing, Hiring, Human Resources, Training, Employee Relations, Onboarding, Interviews, Talent Management, HR Policies, Performance Management, Employee Training, PeopleSoft, Internet Recruiting, Screening
Education
Nebraska Wesleyan University 2006 — 2010
BA, Psychology
West Corporation December 2014 - Present
Jones Sign Co., Inc. December 2013 - December 2014
West Corporation October 2010 - December 2013
West Business Services April 2009 - October 2010
Sitka National Historical Park May 2008 - April 2009
Skills
Marketing Strategy, B2B, Integrated Marketing, Sales Presentations, Sales Process, Consultative Selling, New Business Development, Sales Management, Account Management, Selling, Sales Operations, Salesforce.com, Market Research, Business Strategy
Education
Northern Arizona University 2000 — 2004
Bachelor of Science
University of South Australia 2002 — 2003
Environmental Law & Policy
West Interactive April 2014 - Present
Council Bluffs Community Schools September 2011 - April 2014
First Data Corporation August 2006 - April 2009
West Corporation January 2005 - August 2006
CSG International January 1998 - November 2003
Skills
Educational Technology, Teaching, Project Management, Manage Client..., Strategic Communications, Communication Industries, Billing Software Systems, Technical Liaison, CRM, Fundraising, Leadership, Customer Experience, Customer Service, Vendor Management, Call Centers, Telecommunications, Account Management, Process Improvement, Management, Business Analysis, Troubleshooting, Program Management, Telephony, Customer Satisfaction, Training, IVR, Salesforce.com
Education
Northwest Missouri State University 1990 — 1993
Human Environmental Resources & Management
PNC June 2012 - Present
PNC Mortgage March 2011 - Present
rbc 2009 - Present
Express Tax Returns January 2010 - February 2010
Embarq July 2009 - September 2009
Kelly Services July 2008 - May 2009
West Corporation December 2007 - May 2008
Citi Cards August 2003 - April 2008
Bank of America December 2001 - January 2003
Skills
Skilled at consulting..., Experienced in being..., Ability to utilize..., Proven leadership and..., •Microsoft Word,..., •Fidelity, MSP, and..., Microsoft Communicator, Software Documentation, Mortgage Lending, Loans, Loss Mitigation, Lync
Education
North Carolina Agricultural and Technical State University 1999 — 2005
B.A., Psychology
Cummins Inc. May 2014 - August 2014
West Corporation December 2012 - May 2014
McDonald's Corporation July 2012 - September 2013
Rainbow Apparel Co July 2011 - June 2012
Target August 2010 - July 2011
Skills
Retail, Industrial Engineering, Customer Service, Telecommunications, Food & Beverage
Education
University of North Carolina at Greensboro 2014 — 2017
Bachelor's Degree, Public Health, 3.0
Nash Community College 2013 — 2014
Bachelor's Degree, College Transfer, 3.0
Norfolk State University 2012 — 2013
Bachelor's Degree, Health Services/Allied Health/Health Sciences, General, 3.0
Rocky Mount High 2008 — 2012
High School, 3.0
Mosaic July 2013 - Present
ACI Worldwide August 2009 - July 2013
Omaha World-Herald March 2008 - August 2009
West Corporation May 1993 - July 2007
Coopers & Lybrand November 1992 - May 1993
Spencer Hospital 1986 - 1989
Skills
Employment Law, Talent Acquisition, Performance Management, Talent Management, Employee Relations, HR Policies, Organizational..., Change Management, Succession Planning, Leadership Development, Employee Engagement, Team Building, Mergers & Acquisitions, Coaching, Strategic Planning, Leadership, Process Improvement, Management, Team Leadership, Human Resources, HRIS, Employee Benefits, Recruiting, Labor Relations, Payroll, Training, Policy, Deferred Compensation, Onboarding, Outsourcing, Workforce Planning, FMLA, Benefits Administration, Personnel Management
Education
University of Iowa 1989 — 1991
JD, Law
Nebraska Wesleyan University 1983 — 1986
BS, Business-Psychology
Butte High School
Coca-Cola Refreshments September 2014 - Present
Coca-Cola Refreshments May 2013 - September 2014
Coca-Cola Refreshments January 2013 - May 2013
Coca-Cola Refreshments May 2012 - January 2013
NCO Financial Systems March 2008 - May 2012
NCO Financial Systems September 2007 - March 2008
West Corporation May 2007 - July 2007
Skills
Microsoft Excel, Sales Operations, Data Entry, Proficiency with Blue..., Analytical,..., Proficiency with..., Experience in working..., Working well under..., Ability to interact..., Excellent verbal and..., Organization and able..., Management, Customer Satisfaction, Process Improvement, Budgets, Analysis, Process Scheduler, Forecasting
Education
North Carolina Agricultural and Technical State University 2006 — 2012
Bachelors, Finance
West Corporation January 2014 - Present
West Corporation September 2013 - January 2014
Advance Services August 2012 - September 2012
Beachbody January 2011 - January 2012
Target January 2010 - August 2011
Doane College January 2007 - January 2010
Doane College January 2008 - January 2009
Doane College January 2005 - January 2006
Skills
Fitness, Sports, Rehabilitation, Weight Training, Strength Training, Fitness Training, PowerPoint, Athletics, Nutrition, CPR and AED Certified, Microsoft Office, Microsoft Excel, Microsoft Word, Recruiting, Customer Service, Teamwork
Education
Nebraska Methodist College 2010 — 2012
Physical Therapist Assistant, Health
Doane College 2005 — 2009
BA, Fitness & Sports Management
Ronald Reagan High School
HCL Technologies June 2014 - Present
West Corporation November 2010 - December 2011
State of North Carolina May 2008 - May 2009
State Employee Credit Union April 2003 - October 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Java, Ticketing Systems, Active Directory..., Outlook, Customer Service, Technical Support, Windows 7, English, Windows, Research, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Procedure Manuals, Employee Training, Help Desk Support, Browsers, Windows 8, Windows XP, Windows Server
Education
North Carolina Wesleyan College 1999 — 2002
Bachelor of Science (B.S.), Computer Information Systems
Pitt Community College 2012 — 2014
Health Information/Medical Records Administration/Administrator
Johnson & Johnson December 2014 - Present
Johnson & Johnson April 2011 - December 2013
Avon Products September 2008 - April 2011
Colgate-Palmolive August 2007 - May 2008
Johnson & Johnson June 2005 - June 2007
Distinctive Personnel January 2005 - June 2005
South Texas Staffing January 2003 - January 2005
West Corporation August 1999 - January 2003
Skills
Talent Management, Talent Scouting, Talent Acquisition, Applicant Tracking..., Executive Search, Employee Relations, Targeted Selection..., Behavioral Interviewing, Sourcing, Medical Devices, Pharmaceutical Industry, Social Media, Relationship Management, Recruiting, Interviews, Succession Planning, HRIS, Technical Recruiting, Onboarding, Management, Analysis, Human Resources, Performance Management
Education
New York University 2011 — 2014
The University of Texas-Pan American
Business Administration, Human Resource Management
West Corporation April 2006 - Present
Raindance March 2000 - April 2006
Education
Northwest College 1987 — 1989
Guidewire Software 2015 - Present
HID Global June 2012 - February 2015
Riya Consulting, LLC June 2011 - June 2012
Verizon Wireless September 2008 - June 2011
West Corporation 2008 - 2008
OptionOne Mortgage 2007 - 2008
BEA Systems April 2006 - 2007
Fuego Inc. 2005 - 2006
ALAS, Inc 1996 - 2000
Education
University of Toledo 1991 — 1993
National Institute of Technology Warangal 1987 — 1991
B. Tech, Mechanical Engineering
eFrame December 2014 - Present
OnPoint Digital, Inc. October 2013 - December 2014
West Corporation December 2008 - May 2013
West Corp April 2008 - December 2008
West Corporation February 2006 - April 2008
West Corp September 2005 - February 2006
Skills
Account Management, IVR, Forecasting, Program Management, Human Resources, Leadership, Project Management, Call Centers, Vendor Management, Process Improvement, CRM, Telecommunications, Customer Satisfaction, Customer Experience, Management, Team Leadership, Troubleshooting
Education
Nebraska Methodist College 1999 — 2001
Emergency Medical Technology/Technician (EMT Paramedic)
Brocade December 2008 - Present
Foundry Networks April 2008 - December 2008
Webroot Software December 2006 - April 2008
West Corporation April 2006 - December 2006
Raindance Communications March 2000 - April 2006
Education
Northwest College 1987 — 1989
Irving ISD December 2010 - Present
Frisco ISD August 2010 - November 2010
Allen ISD February 2010 - June 2010
NewTek January 2008 - June 2008
West Corporation September 2007 - January 2008
The Golf Club of Oklahoma April 2006 - May 2007
Toys R Us August 2005 - April 2006
Sand Springs Public Schools August 2004 - May 2005
Mannford Public Schools January 2002 - May 2005
Skills
Microsoft Office, Adobe Creative Suite, Teaching, Training, Data Analysis, Public Relations, Staff Development, Science, Educational Technology, Educational Leadership, Secondary Education, Instructional Design
Education
The University of Texas at San Antonio 2008 — 2009
Master of Business Administration, Project Management
Northeastern State University 2005 — 2007
Bachelor of Business Administration, Marketing
Kiewit August 2015 - Present
West Corporation 2008 - August 2015
West Corporation 2005 - 2007
West Corporation September 1997 - March 2005
Skills
Active Directory, Troubleshooting, Microsoft Office, SCCM, Enterprise Asset..., Unicenter Service Desk, Customer Service, Mentoring, Coaching, Virus Removal, Malware Analysis, Security Patch..., .NET, Visual Studio, Windows, Windows Server, Enterprise Software, Enterprise Architecture, SharePoint, Security, Management
Education
University of Phoenix 2005 — 2009
MIS, Technology, Business Management
Northeastern State University 1995 — 1996
communities In Schools Cumberland County August 2008 - Present
Northstar Broadcasting September 1997 - Present
west corporation May 2005 - May 2006
Education
North Carolina State University 1991 — 1995
West Corporation May 2014 - Present
West Notifications Group January 2009 - May 2014
West Interactive January 2002 - January 2009
Skills
IVR, Unix, Speech Recognition, Telephony, Telecommunications, Informix, VoIP, Perl, Vendor Management, SQL, Data Center, Software Project..., Integration, SDLC, Java, IT Management, Software Development, Call Center, TTS, Linux, Requirements Analysis, Troubleshooting, VXML, CTI, Solution Architecture, Shell Scripting, Unix Shell Scripting, Business Analysis, Management, Atlassian JIRA, Visio, Avaya, Call Centers, Disaster Recovery, SIP
Education
Northwest Missouri State University 1998 — 2002
BS, Computer Science
Northeast Wisconsin Technical College June 2013 - Present
Imperial Supplies 2015 - 2015
Imperial Supplies 2015 - 2015
West Corporation 2014 - 2015
West Corporation 2014 - 2015
Education
Northeast Wisconsin Technical College 2013 — 2014
Associate's degree in progress, Web Development
University of Wisconsin-Eau Claire 2005 — 2006
Bachelor's of Business, Marketing
West Corporation January 2008 - Present
West Corporation April 2007 - January 2008
West Corporation 2000 - 2007
WEST 1999 - 2000
Education
Northwest Missouri State University 1985 — 1990
Creighton University September 2014 - Present
Creighton University February 2013 - Present
West Corporation July 2012 - February 2013
West Corporation August 2010 - July 2012
Brookestone Meadows October 2007 - October 2010
College saint Joseph de Lome September 1988 - October 2006
Skills
Active Directory, Networking, TCP/IP, Troubleshooting, Telecommunications, Computer Hardware, Cisco IOS, Windows, Windows XP, Windows 7, Cisco Technologies, Cisco Routers and..., Access, OSPF, Windows Server, EIGRP, Ripv1 and v2, IGRP, XP, BGP, VPN IPSec, Frame Relay, WiSM2, Cisco Unified Wireless..., Wireless LAN Controller, Infoblox, Catalyst Switches, Cisco Access Points, Routing Protocols, Cisco Routers, Splunk, Layer 2, Routers, Switches
Education
Université de Lomé 1983 — 1989
BS, Mathematics
Nebraska Methodist College
Diploma, Phlebotomy
Vatterott College
Associate, Computer System and Network Technology
3SHARE June 2015 - Present
VML September 2011 - June 2015
Computing Technologies August 2010 - September 2011
Airlite Plastics Co March 2007 - September 2010
West Corporation 2006 - 2007
Skills
SQL, Java, Software Documentation, Access, OOAD, PowerPoint, SOAP, CQ5, Visio, Strategic Planning, Toad, Process Improvement, EJB, JSP, XML, Agile Methodologies, Java Enterprise Edition, HTML, Unix, Spring, JUnit, Ant, Perl, REST, Eclipse, Tomcat
Education
Northwest Missouri State University 1997 — 2002
Bachelor of Science (BS), Biology, General
BB&T September 2014 - Present
Hyatt Place August 2013 - May 2014
Wells Fargo Home Mortgage February 2013 - December 2013
Wells Fargo Home Mortgage 2013 - 2013
RBC Bank 2011 - 2013
The Action Group Human Resources Solutions 2010 - 2011
DUKE UNIVERSITY MBA DEPT 2010 - 2011
West Corporation 2005 - 2010
Skills
Analysis, Training, Management, Data Analysis, Databases, Human Resources, Data Entry, Finance, Accounting, Invoicing, Administrative..., Security, Policy, Administration, Research, Public Speaking
Education
North Carolina Wesleyan College 2012 — 2014
Bachelor of Science (BS), Accounting
Nash Community College 2009 — 2011
Associate of Science (A.S.), Accounting
Isle at Watercrest Senior Health Care February 2012 - Present
West Corporation November 2005 - April 2007
Sitel 2001 - 2002
Skills
Recruiting, Human Resources, Management, Employee Relations, Onboarding, HRIS, Benefits Administration, HR Policies, Employee Benefits, Talent Acquisition, Team Building, Process Improvement, Workforce Planning, Leadership Development, Change Management, Policy, Vendor Management, Performance Management, Payroll, Staffing Services, Training, College Recruiting, Call Centers, Employment Law, Applicant Tracking..., Deferred Compensation, Temporary Staffing, New Hire Orientations, FMLA, Organizational..., Interviews, Personnel Management, Employee Training
Education
National American University 2011 — 2015
Bachelor of Business Administration (BBA) current student, Emphasis in Human Resources, 3.82
The University of New Mexico 1977 — 1981
BA, Accounting, HR
Associated Bank July 2013 - Present
West Corporation May 2004 - July 2013
Tel Mark Sales 1998 - 2004
Skills
TSM, Tvioli Storage Manager, Disaster Recovery, Basics of Unix, Windows Server, AIX, Troubleshooting, Backup, Microsoft Office, Computer Hardware, System Administration, VMware, Customer Service
Education
Northeast Wisconsin Technical College 1994 — 1997
Microcomputer Specialist, Computers
UW Green Bay 1992 — 1994
General Studies
Ashwaubenon High School 1988 — 1992
West Interactive Services February 2014 - Present
West Interactive 2006 - Present
West Notifications August 2012 - February 2014
West Corporation 1993 - 2010
West Interactive 2004 - 2006
West Interactive 2000 - 2004
West Corporation 1996 - 1999
West Corporation 1994 - 1996
West Corporation 1993 - 1994
Skills
IVR, Call Center, CTI, Telecommunications, Access, Speech Recognition, Speech Analytics, Natural Language..., Mobile Devices, Call Centers, Testing, Unified Communications, Vendor Management, Customer Experience, Workforce Management, CRM, Outsourcing, Telephony, Process Improvement, SIP, Avaya, SaaS, Integration, VoIP, Data Center, Team Management, Professional Services, Managed Services, IT Management, Enterprise Software, Cloud Computing, Product Management, Solution Selling
Education
Northwest Missouri State University 1989 — 1992
BS, Finance and Economics
JPMorgan Chase & Co. August 2011 - Present
JPMorgan Chase & Co. January 2009 - August 2011
JPMorgan Chase & Co. June 2005 - January 2009
JPMorgan Chase & Co. December 2003 - June 2005
West Corporation 1996 - 2002
Skills
Consultative Sales..., Commercial Banking, Commercial Lending, Small Business Lending, Loans, Banking, Credit Analysis, Credit Risk, Retail Banking, Financial Analysis, Consumer Lending, Mortgage Lending, Mutual Funds, Cash Management, Credit, Relationship Management, Deposits
Education
Northern Illinois University - College of Business
UCLA Anderson School of Management
Credit Analysis and Portfolio Management
West Corporation July 2013 - April 2014
Alorica August 2012 - April 2013
Dish Network November 2009 - August 2012
Alorica December 2005 - November 2009
DecisionOne December 2003 - December 2005
Skills
Troubleshooting, Call Center, Customer Service, Windows, Computer Hardware, Microsoft Office, Operations Management, Microsoft Excel, Technical Support, PowerPoint, Microsoft Word, Customer Satisfaction, Product, Price,..., Investment Capital, Global Operations, Fixed Income, Organizational..., Cost & Demand Analysis, Competitive Analysis, Portfolio Management, Change Management, Conflict Resolution, Capital Markets, Budget Monitoring, Product Costing, Business Ethics, Diversity, Business Law, Data Analysis, Cash Flow, Motivation, Dividends, Securities, Coaching, Management, Performance Management, Call Centers
Education
Northeastern State University 2013 — 2014
Bachelor's Degree, Accounting
St. Gregory's University 2011 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 3.73 GPA
Oklahoma Baptist University 1994 — 1997
Bachelor of Arts, Religion / Business
Metro Christian Academy 1991 — 1993
High School Diploma
State Collection Service, Inc. October 2011 - Present
The Abbey Resort June 2010 - October 2010
West Corporation 2003 - 2008
Grand Geneva Resort 1996 - 1999
Grand Geneva Resort 1995 - 1997
Education
Rasmussen College 2008 — 2010
A.A.S. Paralegal, Legal research, Contracts, Legal Technology
Northeastern Illinois University 1993 — 1995
US Bank April 2015 - Present
West Corporation July 2014 - April 2015
Coldwater Creek July 1997 - June 2014
Skills
Customer Service, Windows, Software Documentation, Active Directory, HIPAA, Inventory Management, Access, Microsoft Office, SQL, Troubleshooting, Process Improvement, Microsoft Excel, Microsoft Word, PowerPoint, System Administration, Retail, Windows 7, Dameware, BMC Remedy, ITIL, Help Desk Support, Training
Education
North Idaho College 2011 — 2012
Electronic Medical Records IT Support Program, Coldwater Creek
NGL Energy Partners January 2013 - Present
Avis Budget Group October 2011 - January 2013
Avis Budget Group April 2006 - October 2011
Avis Budget Group May 2004 - April 2006
West Corporation September 2000 - May 2004
Skills
Variance Analysis, Financial Forecasting, Month End Close, Statistical Reporting, GL Maintenance, Fixed Asset Maintenance, Financial Analysis, Financial Reporting, Cash Management, Budget Preparation, Accounts Payable, Account Reconciliation, Accounting, Budgets, General Ledger, Forecasting
Education
Northeastern State University 2010 — 2012
Masters in Accounting & Financial Analysis
Northeastern State University 2004 — 2006
BBA, Finance
Rogers State University 1998 — 2004
AA, Business Administration
Alorica January 2010 - Present
West Corporation November 2007 - December 2009
Education
Nebraska Wesleyan University 1999 — 2002
Bachelor degree in Business, Business
TransCanada June 2011 - Present
UCLA September 2010 - June 2011
West Corporation October 2009 - September 2010
Education
Northern Arizona University-The W. A. Franke College of Business 2008 — 2009
Masters, Business Administration
Northern Arizona University-The W. A. Franke College of Business 2004 — 2008
Bachelor, Computer Information Systems
West Corporation September 2008 - Present
Prime Therapeutics July 2007 - July 2008
Education
Nebraska Wesleyan University 1990 — 1995
bs, political science/communications
West Corporation May 2015 - Present
Education
Northeast Wisconsin Technical College
Business Management, Business
Level 3 Communications February 2014 - Present
West Corporation June 2013 - December 2013
Oklahoma Tax Commission April 2011 - May 2013
West Corporation June 2004 - March 2011
Qwest Communications June 2004 - March 2011
State of Oklahoma Child Support Enforcement August 2000 - February 2004
Skills
Customer Service, Sales Operations, Call Centers, Telecommunications, Account Management, Customer Satisfaction, Customer Retention, Direct Sales, MPLS, Sales Process, Salesforce.com, Unified Communications, Wireless
Education
University of Phoenix 2010 — 2011
MBA, Business
Northeastern State University 1996 — 1998
BA, Political Science
Oklahoma Baptist University 1994 — 1996
Political Science/Journalism
Dizzion, Inc. October 2015 - Present
Rackspace Hosting February 2007 - October 2015
West Corporation October 2003 - February 2007
EarthLink 2003 - 2007
Skills
System Administration, DNS, Cluster, Cloud Computing, Servers, Virtualization, Active Directory, Windows Server, IIS, VMware, Windows 7, Troubleshooting, Windows, Call Centers, Firewalls, Operating Systems, Technical Support, VPN
Education
Texas Lutheran University 1998 — 2000
B.A., Communication
Northern Virginia Community College 1996 — 1998
AA, Liberal Arts
HDR February 2011 - Present
First National Technology Solutions October 2008 - January 2011
Oriental Trading Company May 2008 - October 2008
West Corporation May 2005 - May 2008
IMon Communications January 2000 - May 2005
McLeodUSA April 1998 - December 1999
Skills
Cisco Technologies, Data Center, Security, VMware, Switches, Disaster Recovery, Virtualization, Wireless Networking, Network Architecture, WAN, DNS, Network Security, Firewalls, Networking, Routers, Servers, VPN, VoIP
Education
University of Nebraska at Omaha 1996 — 1997
University of Nebraska at Kearney 1994 — 1995
North Dakota State University 1993 — 1994
Kearney High School 1989 — 1993
High School
West Interactive August 2013 - Present
West Asset Management May 2011 - August 2013
West Corporation August 2008 - August 2011
West Corporation September 2007 - August 2008
OfficeMax April 2006 - October 2007
Sears Holdings Corporation June 2005 - August 2006
West Corporation February 2003 - July 2005
Skills
Customer Service, Training, Employee Training, Recruiting, Coaching, Leadership, Management, Program Management, Human Resources, Team Leadership, Microsoft Office, Performance Management, Team Building, Analysis, Time Management
Education
Walden University 2010 — 2014
Psychology
National American University 2010 — 2010
Psychology
UNO and Creighton
Metro Community College
West Corporation January 2010 - Present
West Corporation January 2002 - December 2009
West Corporation January 1998 - January 2002
West Corporation January 1995 - January 1998
West Corporation November 1994 - February 1995
Skills
Telecommunications, Unix, SDLC, IT Management, Disaster Recovery, Troubleshooting, Integration, Perl, TCP/IP, Linux, System Administration, Process Improvement, Servers, Unified Communications, Telephony, SharePoint, Software Development, Program Management, Testing, Team Management, Analysis, Software Documentation, Management, Leadership, Network Security, Visio, IP
Education
North Dakota State University 1989 — 1994
BS, Computer Science
Wells Fargo Home Mortgage July 2012 - Present
Wells Fargo July 2014 - July 2014
PNC March 2011 - July 2012
RBC Bank December 2009 - March 2011
RBC Bank March 2008 - December 2009
West Corporation August 2005 - September 2007
Skills
Banking, Coaching, Loans, Credit, Mortgage Lending, Credit Analysis, Consumer Lending, Credit Risk, Team Building, Team Leadership, Customer Service, Call Centers, Loan Servicing, Loss Mitigation, Deposits, Retail Banking, Loan Modifications, Mortgage Servicing, Leadership, Management, Mortgage Banking, Fraud Detection, Financial Risk
Education
North Carolina Wesleyan College 2014 — 2015
Bachelor of Science (BS), Human Resources Management
Strayer University
Business Administraton
West Corporation August 2015 - Present
Target January 2015 - Present
Target February 2012 - July 2015
Target May 2011 - February 2012
Target August 2010 - April 2011
Skills
Microsoft Office, Event Planning, Time Management, Teamwork, Public Speaking, PowerPoint, Leadership, Social Media, Research, Social Networking
Education
North Dakota State University 2007 — 2010
Bachelors of Science, Merchandising & Psychology
Sedgwick CMS May 2014 - Present
Siemens Healthcare - PETNet Solutions April 2012 - April 2014
University of North Georgia February 2011 - April 2012
Standard Register June 2009 - February 2011
West Corporation July 2008 - June 2009
US Census Bureau March 2009 - May 2009
Windstream Communications April 2005 - October 2008
Theragenics Corporation July 2000 - November 2003
Sigma Freudenberg NOK 1994 - 1999
Freudenberg-NOK 1994 - 1999
Skills
Troubleshooting, Technical Support, Windows 7, Leadership, Active Directory, Customer Service, System Administration, Networking, Help Desk Support, Microsoft Office, Testing, HTML, Particle Accelerators, Wireless Networking, Microsoft Exchange, Windows Server, Servers, Firewalls, Programmable Logic, Electronics, Information Technology, Vacuum, IT Management, Medical Imaging, XP, Visio, Network Security, TCP/IP, SharePoint, Windows, VMware, Project Planning, Computer Hardware, Security, Network Administration, Integration, Hardware, Data Center, VPN, Cisco Technologies, Process Improvement, Switches, DNS, Virtualization, Computer Security, IT Operations, WAN, Microsoft Excel, Software Installation, Healthcare Information...
Education
Piedmont College 2004 — 2008
BA, Business / Computer Information Systems
North Georgia Technical College 1993 — 1995
Diploma, Electronics
Proxibid November 2013 - Present
West Corporation March 2005 - November 2013
Skills
J2EE Application..., Java, Database Design, EJB, Struts, Web Development, Web Services, JavaScript, JSP, JUnit, Weblogic, Visio, Java Enterprise Edition, Agile Methodologies
Education
Northwest Missouri State University 1998 — 2003
Bachelors of Science, Computer Science
Microsoft February 2013 - Present
InterCall 2009 - Present
West Corporation February 2009 - November 2010
Sammy Gordon and Associates January 2006 - January 2009
AT&T September 2007 - November 2008
Skills
Management, Salesforce.com, Cold Calling, Direct Sales, Telecommunications, Account Management, Lead Generation, B2B, Sales, Solution Selling, Video Conferencing, Cloud Computing, CRM, Sales Management, Customer Service
Education
Northern Illinois University 2005 — 2009
B.A, Psychology
Rockford East High
Diploma
Alorica March 2015 - Present
West Corporation December 2014 - March 2015
West Business Services October 2012 - December 2014
Family home May 2012 - September 2012
H&H Chevrolet May 2011 - March 2012
West Business Services July 2004 - February 2011
Eye Care Centers of America (EyeMasters) October 1998 - July 2004
Nebraska AIDS Project August 1997 - July 1998
Region VI Behavioral Health Administration June 1995 - July 1997
Skills
Account Management, Microsoft Word, Project Management, Outlook, Customer Relations, Data Entry, Word, Excel, Customer Focus, Customer Service, Team Building, Order Management, Training, Microsoft Office, Call Centers, Customer Satisfaction, Microsoft Excel, Leadership, Program Management, Nonprofits, Sales, Coaching
Education
University of Nebraska at Omaha 1992 — 1994
Masters, Physical Education
Northern Arizona University 1989 — 1992
Bachelors, Physical Education
Premera Blue Cross May 2013 - Present
West Corporation September 2011 - March 2013
Qualfon/Center Partners July 2010 - September 2011
Education
Universal Technical Institute of Arizona Inc 2015 — 2019
Associate of Science (A.S.), Automobile/Automotive Mechanics Technology/Technician
North Idaho College
Weight Watchers October 2001 - Present
West Corporation October 2014 - Present
American Foundation of Counseling Services February 2013 - October 2014
BAKA Enterprises August 2012 - January 2013
St. Mary's Hospital Medical Center December 1996 - July 2012
St. Norbert College May 2000 - March 2010
Skills
Wellness, Marketing, Facilitators, Office Management, Customer Service, Healthcare, Public Speaking, Community Outreach, Facilitation, Event Planning, Coaching, Training
Education
Northeast Wisconsin Technical College 1995 — 1997
Associate of Arts and Sciences (A.A.S.), Respiratory Care Therapy/Therapist
West Corporation December 2008 - Present
Southern Nash Middle School November 2006 - August 2008
West Point and Ft Riley Kansas October 2002 - October 2004
Education
University of Phoenix 2011 — 2012
MA, Adult Education and Training
North Carolina Central University 1992 — 1996
BA, English/Media Journalism
Lowe's Companies, Inc. December 2014 - Present
The Elder Group; LLC February 2010 - Present
Duke Energy Corporation August 2014 - November 2014
Bank of America October 2013 - August 2014
TIAA-CREF April 2013 - October 2013
Bank of America August 2012 - March 2013
Windstream Communications January 2012 - August 2012
Velocitor Solutions 2012 - August 2012
West Corporation September 2009 - July 2011
Wachovia August 2007 - May 2009
Education
North Carolina Agricultural and Technical State University
B.S, Journalism and Mass Communication
West Corporation Employment SpecialistWest CorporationJanuary 2008 - Present
Education
Northeastern State University 2000 — 2005
Meetings and Destination Mgmt, Business Admin
West Corporation April 2014 - Present
Heartland Medical Billing May 2013 - January 2014
CSG International June 2012 - May 2013
Affinitas Corporation September 1999 - June 2012
SITEL Corporation 1989 - 1999
Skills
Call Center, CRM, Customer Retention, Vendor Management, Account Management, Direct Marketing, Lead Generation, B2B, Customer Acquisition, Salesforce.com, Customer Satisfaction, BPO, Call Centers, New Business Development, Strategy, Business Development, SaaS, Outsourcing, Telemarketing, Telecommunications, Direct Sales, Customer Experience, Sales Process, Leadership, Team Building, Team Leadership, Sales Operations, Strategic Partnerships, Process Improvement, Sales, Selling, Management, Online Marketing, Sales Management, Email Marketing, Training, Inbound Marketing, Workforce Management, Marketing, Marketing Strategy, Client Services, Marketing Management, Direct Mail
Education
Northwest Missouri State University
Bachelor of Science (BS), Public Relations and Marketing
University of Nebraska at Omaha
Alexandrian Aviation February 1987 - Present
West Corporation May 2014 - June 2014
Alorica September 2010 - February 2011
Navistar Inc May 2008 - December 2008
Primus International Walden's Division LLC October 2006 - April 2007
Skills
Windows 7, Software Installation, Microsoft Office, Customer Service, Assembly, Manufacturing, Product Development, Organizational..., Training & Development, Personal Training, Supervisory Skills, Inventory Management, Marketing Strategy, Transportation, Restaurant Management, Hotel Management, Reservations, Carpentry, Landscaping, Painting, Masonry, Tiles, Technical Writing, Pre-sales Technical..., Inside Sales, Sales Support, Sales Process, Operations Management, Negotiation, Aircraft
Education
Oklahoma State University 2002 — 2010
Bachelor of Science, Aerospace administration and operations
Northeastern State University 1991 — 1996
Cabela's September 2012 - Present
West Corporation June 1998 - September 2012
West Corporation 2000 - 2007
Skills
Customer Service, Disaster Recovery, Software Documentation, Retail, Telecommunications, Management, Troubleshooting, Team Building, VoIP, Microsoft Office, Project Management, Leadership, Networking, Visio
Education
Northwest Missouri State University 1985 — 1990
Bachelor of Arts (B.A.), Psychology
Northwest Missouri State University 1985 — 1990
Bachelor of Arts (B.A.), Psychology
West Corporation October 2013 - Present
West Business Services March 2012 - October 2013
West Corporation September 2010 - March 2012
West Corporation March 2011 - November 2011
Skills
Leadership, Sales, Management, Time Management, Negotiation, Customer Service, Retail, Employee Benefits, Telecommunications, Customer Satisfaction, Call Centers, Account Management, Sales Operations, CRM
Education
Northcentral Technical College 2006 — 2008
Early Childhood Education, ECE
West Corporation April 2013 - Present
Aviva plc February 2009 - March 2013
Mutual of Omaha January 2000 - January 2009
Skills
Financial Analysis, Financial Reporting, Financial Modeling, Project Management, SAS programming, Team Management, Microsoft Office, Business Objects, Insurance, Sales Compensation, Reporting & Analysis, Executive Reporting
Education
University of Nebraska-Lincoln 1997 — 1999
Master of Business Administration (MBA), Business Administration and Management, General
Nebraska Wesleyan University 1993 — 1997
Bachelor of Science (BS), Business Administration and Management, General
Gold Key Resorts January 2013 - Present
Sprint June 2011 - August 2012
Portfolio Recovery Associates, Inc. June 2010 - April 2011
West Corporation July 2008 - July 2009
Chuck E. Cheese’s June 2006 - February 2009
Limited Too October 2007 - February 2008
Skills
Microsoft Office, Windows
Education
Thomas Nelson Community College 2012 — 2013
Psychology
Norfolk State University 2007 — 2010
Psychology
Hampton High School 2003 — 2007
Advanced Studies Diploma
West Corporation September 2011 - Present
HavenBrook Homes August 2014 - March 2015
Cortland Partners March 2014 - May 2014
Little Red Services, Inc July 2008 - March 2010
Skills
Accounts Payable &..., Accounting, Customer Service, Customer Satisfaction, Team Leadership, Management, Microsoft Office, Team Building
Education
University of Mount Olive 2013 — 2016
Bachelor of Science (BS), Accounting
Northern Kentucky University
Bachelor of Science (B.S.), Journalism
Pfizer September 2015 - Present
Hospira October 2012 - September 2015
BB&T May 2011 - October 2012
West Corporation October 2011 - July 2012
QVC November 2010 - October 2011
Delhaize America June 2008 - November 2010
Skills
Document Management, Process Improvement, Software Documentation, Employee Training, Account Management, Data Reconciliation, Data Retention, Customer Service..., Operations Management, Database Administration, Bookkeeping, Banking, Loans, Affirmative Action..., Talent Acquisition, Train New Employees, New Hire Orientations, New Hire Processes, Credit Cards, Distribution Center..., AS400, Change Control, Microsoft Office, CAPA, Quality Assurance, Customer Service, FDA, Validation, IBM iSeries, 21 CFR Part 11, GMP, Quality System
Education
North Carolina Wesleyan College 2015 — 2017
Bachelor of Science (B.S.), Organization Administration
Nash Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Keys of Life Learning January 2010 - Present
Xerox June 2013 - January 2014
West Corporation January 2010 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Citrix, PowerPoint, Propellerheads Reason, Typing, Online Data Entry, Data Entry, Call Centers
Education
Full Sail University 2014 — 2018
North Carolina Wesleyan College 2012 — 2013
West Corporation April 2011 - Present
National Electronics Waranty Corporation January 2008 - February 2011
United States Air Force June 1987 - May 1994
Education
National American University 2006 — 2008
Bachelor of Science (BS), Applied Management
Washington High School 1980 — 1984
West Corporation September 2013 - Present
Asurion October 2009 - August 2013
Fidelity National Title Ins. Co. December 2005 - March 2007
Skills
Customer Service, Team Leadership, Call Centers, Process Improvement, Leadership, Microsoft Excel, Sales, Troubleshooting, Customer Experience, Time Management
Education
Northwest Florida State College 2003 — 2017
Associate of Arts (A.A.), Project Management, 3.5