West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
Employee
Years
Job
Industry
Mica Raindl Mica Raindl's West Corporation Experience January 1994 - October 2002
Job Data Administrator
Industry Human Resources
Experience
eESI January 2011 - Present
Mica Marie Embroidery May 2011 - January 2014
TerraHealth Inc. 2007 - 2009
Sato Travel July 2005 - March 2007
ADP January 2005 - July 2005
Golden Feather Realty October 2003 - January 2005
Blackmon Mooring Steamatic March 2003 - October 2003
West Corporation January 1994 - October 2002
Skills
Databases, Payroll, Employee Relations, Human Resources, Recruiting, Onboarding, Software Implementation, HRIS, FMLA, Management, Analysis, Customer Service, Program Management, Policy, Workers Compensation, Training, Employee Benefits, Benefits Administration, Team Building, Leadership, Hiring, Temporary Placement, Performance Management, Account Management, Talent Acquisition, Personnel Management, Strategic Planning
Education
North San Antonio Chamber's Leadership, Lab Class of 2015 2015 — 2015
Leadership
San Antonio College
General Studies
The University of Texas at San Antonio
General Studies
2015 Leadership Lab
Health Careers High School
High School Diploma
Leadership Lab 2015
Leadership Lab 2015
eESI January 2011 - Present
Mica Marie Embroidery May 2011 - January 2014
TerraHealth Inc. 2007 - 2009
Sato Travel July 2005 - March 2007
ADP January 2005 - July 2005
Golden Feather Realty October 2003 - January 2005
Blackmon Mooring Steamatic March 2003 - October 2003
West Corporation January 1994 - October 2002
Skills
Databases, Payroll, Employee Relations, Human Resources, Recruiting, Onboarding, Software Implementation, HRIS, FMLA, Management, Analysis, Customer Service, Program Management, Policy, Workers Compensation, Training, Employee Benefits, Benefits Administration, Team Building, Leadership, Hiring, Temporary Placement, Performance Management, Account Management, Talent Acquisition, Personnel Management, Strategic Planning
Education
North San Antonio Chamber's Leadership, Lab Class of 2015 2015 — 2015
Leadership
San Antonio College
General Studies
The University of Texas at San Antonio
General Studies
2015 Leadership Lab
Health Careers High School
High School Diploma
Leadership Lab 2015
Leadership Lab 2015
Chris Guevara Chris Guevara's West Corporation Experience October 2006 - Present
Job Payroll Supervisor at West Corporation
Industry Accounting
Experience
West Corporation October 2006 - Present
World Savings Bank September 2003 - December 2004
USAA Federal Savings Bank October 1997 - July 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Process Improvement, Training, Human Resources, Outlook, Recruiting, Performance Management
Education
San Antonio College 1988 — 1989
John Marshall High School 1984 — 1988
West Corporation October 2006 - Present
World Savings Bank September 2003 - December 2004
USAA Federal Savings Bank October 1997 - July 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Process Improvement, Training, Human Resources, Outlook, Recruiting, Performance Management
Education
San Antonio College 1988 — 1989
John Marshall High School 1984 — 1988
Jason Grammer Jason Grammer's West Corporation Experience October 2008 - April 2009
Job Correctional Officer at Florida Department of Corrections, Brinks Armed Security
Industry Telecommunications
Experience
Florida Department of Corrections July 2013 - Present
Brinks inc June 2014 - December 2014
Simon Property Group October 2012 - July 2013
Sam's Fun/Surf City May 2007 - January 2012
West Corporation October 2008 - April 2009
Express Employment Professionals 2008 - 2009
Rave Motion Pictures May 2006 - July 2007
Skills
Solid computer skills, Customer Service, Servers, Inventory, Money Management, Receptionist Duties, Data Entry, Warehousing, Injection Molding, Assembler, Maintenance, Ticket Sales, Events, Banquets, Cooking, Home Care, Sales, Maintenance & Repair
Education
Pensacola State College 2010 — 2013
Crime Scene Tech, 3.75 GPA
Florida Department of Corrections July 2013 - Present
Brinks inc June 2014 - December 2014
Simon Property Group October 2012 - July 2013
Sam's Fun/Surf City May 2007 - January 2012
West Corporation October 2008 - April 2009
Express Employment Professionals 2008 - 2009
Rave Motion Pictures May 2006 - July 2007
Skills
Solid computer skills, Customer Service, Servers, Inventory, Money Management, Receptionist Duties, Data Entry, Warehousing, Injection Molding, Assembler, Maintenance, Ticket Sales, Events, Banquets, Cooking, Home Care, Sales, Maintenance & Repair
Education
Pensacola State College 2010 — 2013
Crime Scene Tech, 3.75 GPA
Rachel Muller Rachel Muller's West Corporation Experience May 2015 - Present
Job Customer Service Specialist at Best Buy
Industry Information Technology and Services
Experience
West Corporation May 2015 - Present
Best Buy November 2014 - July 2015
Kohl's Department Stores July 2014 - November 2014
Rockford Public Schools November 2011 - May 2014
Rock Valley College September 2012 - November 2013
YMCA September 2011 - July 2012
Genesis Works May 2008 - October 2010
KIRLIN'S HALLMARK April 2005 - September 2005
Swedish American Hospital January 2002 - August 2002
ROCKFORD EAST HIGH SCHOOL October 2001 - June 2002
Skills
Employee Training, Community Outreach, Training, Employee Relations, Case Managment, Computer Proficiency, Computer Maintenance
Education
Rasmussen College 2011 — 2013
A.A.S, Computer Information Technolgy
Southern Illinois University, Carbondale 2002 — 2004
B.A., Psychology
Rock Valley College 1998 — 2001
A.A.
Rockford East High 1994 — 1998
Diploma
West Corporation May 2015 - Present
Best Buy November 2014 - July 2015
Kohl's Department Stores July 2014 - November 2014
Rockford Public Schools November 2011 - May 2014
Rock Valley College September 2012 - November 2013
YMCA September 2011 - July 2012
Genesis Works May 2008 - October 2010
KIRLIN'S HALLMARK April 2005 - September 2005
Swedish American Hospital January 2002 - August 2002
ROCKFORD EAST HIGH SCHOOL October 2001 - June 2002
Skills
Employee Training, Community Outreach, Training, Employee Relations, Case Managment, Computer Proficiency, Computer Maintenance
Education
Rasmussen College 2011 — 2013
A.A.S, Computer Information Technolgy
Southern Illinois University, Carbondale 2002 — 2004
B.A., Psychology
Rock Valley College 1998 — 2001
A.A.
Rockford East High 1994 — 1998
Diploma
Joshua Messina Joshua Messina's West Corporation Experience January 2008 - November 2010
Job
Industry Information Technology and Services
Experience
Gordon-Darby Nhost Services March 2015 - Present
Easter Seals NH March 2014 - April 2015
Barber National Institute November 2010 - January 2014
West Corporation January 2008 - November 2010
Seygen Inc July 2005 - January 2008
Walmart November 2001 - December 2005
Skills
Software Testing Life..., Personal Care, Sales Management, Test Case Generation, Test Cases, Manual Testing, Customer Service, Data Entry, Leadership, Microsoft Office, Research, Java, Social Media, Databases, Marketing, HTML, Sales, Microsoft Excel
Education
Rappahannock Community College 2000 — 2003
Associate of Science (A.S.), Electrical and Electronics Engineering
Gordon-Darby Nhost Services March 2015 - Present
Easter Seals NH March 2014 - April 2015
Barber National Institute November 2010 - January 2014
West Corporation January 2008 - November 2010
Seygen Inc July 2005 - January 2008
Walmart November 2001 - December 2005
Skills
Software Testing Life..., Personal Care, Sales Management, Test Case Generation, Test Cases, Manual Testing, Customer Service, Data Entry, Leadership, Microsoft Office, Research, Java, Social Media, Databases, Marketing, HTML, Sales, Microsoft Excel
Education
Rappahannock Community College 2000 — 2003
Associate of Science (A.S.), Electrical and Electronics Engineering
Auriel White Auriel White's West Corporation Experience September 2004 - November 2010
Job Consumer Services Professional
Industry Consumer Services
Experience
Regions Financial Corporation September 2013 - Present
PCF - Publishers Circulation Fulfillment October 2012 - June 2013
Breaking of Day Ministries January 2011 - April 2013
Marshalls TJX October 2012 - December 2012
Avon March 2011 - October 2011
West Corporation September 2004 - November 2010
Skills
Call Center, Billing, Customer Service, Troubleshooting, Problem Solving, Documentation, Windows, Excel, Call Centers, Data Entry, Training, Invoicing, Team Building, Event Planning, Merchandising, Microsoft Excel, Outlook, Sales, Technical Support
Education
Pensacola Junior College 2002 — 2003
Business
Regions Financial Corporation September 2013 - Present
PCF - Publishers Circulation Fulfillment October 2012 - June 2013
Breaking of Day Ministries January 2011 - April 2013
Marshalls TJX October 2012 - December 2012
Avon March 2011 - October 2011
West Corporation September 2004 - November 2010
Skills
Call Center, Billing, Customer Service, Troubleshooting, Problem Solving, Documentation, Windows, Excel, Call Centers, Data Entry, Training, Invoicing, Team Building, Event Planning, Merchandising, Microsoft Excel, Outlook, Sales, Technical Support
Education
Pensacola Junior College 2002 — 2003
Business
Gerald Washington Gerald Washington's West Corporation Experience September 2014 - December 2014
Job Member Service Representative at Navy Federal Credit Union
Industry Telecommunications
Experience
Navy Federal Credit Union June 2015 - Present
Central Payment April 2015 - Present
Howard Enterprises January 2013 - Present
West Corporation September 2014 - December 2014
Northwest Professional Baseball LLC (Pensacola Blue Wahoos) April 2014 - August 2014
McDonald's Corporation June 2013 - August 2014
Pen Air Federal Credit Union June 2013 - June 2014
KFC March 2012 - April 2014
Florida DECA 2013 - 2014
Florida DECA 2013 - 2014
Skills
Accounting, Banking, Retail Banking, Retail Sales, Restaurant Management, Retail Category..., Entrepreneurship, Entrepreneurship..., Non-profit..., Customer Service, Call Center Development, Healthcare, Leadership, Public Speaking, Microsoft Office
Education
Pensacola State College 2014 — 2016
Master of Business Administration (M.B.A.), International Business
Booker T Washington High School 2010 — 2014
Navy Federal Credit Union June 2015 - Present
Central Payment April 2015 - Present
Howard Enterprises January 2013 - Present
West Corporation September 2014 - December 2014
Northwest Professional Baseball LLC (Pensacola Blue Wahoos) April 2014 - August 2014
McDonald's Corporation June 2013 - August 2014
Pen Air Federal Credit Union June 2013 - June 2014
KFC March 2012 - April 2014
Florida DECA 2013 - 2014
Florida DECA 2013 - 2014
Skills
Accounting, Banking, Retail Banking, Retail Sales, Restaurant Management, Retail Category..., Entrepreneurship, Entrepreneurship..., Non-profit..., Customer Service, Call Center Development, Healthcare, Leadership, Public Speaking, Microsoft Office
Education
Pensacola State College 2014 — 2016
Master of Business Administration (M.B.A.), International Business
Booker T Washington High School 2010 — 2014
Charles C. Guevara Charles C. Guevara's West Corporation Experience September 2006 - Present
Job Payroll Supervisor at West Corporation
Industry Telecommunications
Experience
West Corporation September 2006 - Present
World Savings Bank September 2003 - December 2004
USAA Federal Savings Bank October 1997 - July 2003
Education
San Antonio College 1988 — 1989
Business Administration and Management, General
John Marshall High School 1984 — 1988
High School Diploma
West Corporation September 2006 - Present
World Savings Bank September 2003 - December 2004
USAA Federal Savings Bank October 1997 - July 2003
Education
San Antonio College 1988 — 1989
Business Administration and Management, General
John Marshall High School 1984 — 1988
High School Diploma
Jessica Netterfield Jessica Netterfield's West Corporation Experience April 2008 - August 2011
Job Telehealth Director at Saad Healthcare
Industry Hospital & Health Care
Experience
Saad Healthcare May 2012 - Present
Medical Center Clinic March 2011 - April 2012
West Corporation April 2008 - August 2011
Old Seville Expense Reduction, Inc December 2007 - March 2008
Skills
Healthcare Management, Customer Service, Customer Satisfaction, Data Entry, Telephone Skills, HIPAA, Medical Terminology, Outlook, Microsoft Office, Software Documentation, Troubleshooting, Microsoft Word, Microsoft Excel, Medical Records, Call Centers, Healthcare, Quality Assurance
Education
University of West Florida 2009 — 2012
BS, Health Sciences with an emphasis in Healthcare Administration
Pensacola Junior College 2009 — 2009
Associates of Science, General Studies
Saad Healthcare May 2012 - Present
Medical Center Clinic March 2011 - April 2012
West Corporation April 2008 - August 2011
Old Seville Expense Reduction, Inc December 2007 - March 2008
Skills
Healthcare Management, Customer Service, Customer Satisfaction, Data Entry, Telephone Skills, HIPAA, Medical Terminology, Outlook, Microsoft Office, Software Documentation, Troubleshooting, Microsoft Word, Microsoft Excel, Medical Records, Call Centers, Healthcare, Quality Assurance
Education
University of West Florida 2009 — 2012
BS, Health Sciences with an emphasis in Healthcare Administration
Pensacola Junior College 2009 — 2009
Associates of Science, General Studies
Dave Gerlach's West Corporation Experience August 2012 - May 2013
Job Residential Sales Representative at ADT
Industry Security and Investigations
Experience
ADT March 2015 - Present
Northeast Wisconsin Technical College July 2014 - January 2015
Clarity Care, Inc. March 2014 - July 2014
VF Corporation May 2013 - March 2014
West Corporation August 2012 - May 2013
Festival Foods September 2011 - August 2012
Kwik Trip, Inc. September 2010 - September 2011
Bed Bath & Beyond August 2007 - September 2010
H&M June 2006 - August 2007
Baxter International Inc. July 2005 - July 2006
Skills
Sales Management, Account Management, Microsoft Word, Forecasting, PowerPoint, Merchandising, Team Leadership, Team Building, Outlook, Marketing, Training, Teamwork, Human Resources
Education
Rasmussen College-Wisconsin 2013 — 2016
B.A. of Human Resources with Organizational Leadership, Human Resources Management and Services
Mary D. Bradford High Shool 1994 — 1997
High School Diploma, General Studies
ADT March 2015 - Present
Northeast Wisconsin Technical College July 2014 - January 2015
Clarity Care, Inc. March 2014 - July 2014
VF Corporation May 2013 - March 2014
West Corporation August 2012 - May 2013
Festival Foods September 2011 - August 2012
Kwik Trip, Inc. September 2010 - September 2011
Bed Bath & Beyond August 2007 - September 2010
H&M June 2006 - August 2007
Baxter International Inc. July 2005 - July 2006
Skills
Sales Management, Account Management, Microsoft Word, Forecasting, PowerPoint, Merchandising, Team Leadership, Team Building, Outlook, Marketing, Training, Teamwork, Human Resources
Education
Rasmussen College-Wisconsin 2013 — 2016
B.A. of Human Resources with Organizational Leadership, Human Resources Management and Services
Mary D. Bradford High Shool 1994 — 1997
High School Diploma, General Studies
Melaine Naranjo's West Corporation Experience May 2011 - November 2012
Job Account Manager at Randstad USA
Industry Staffing and Recruiting
Experience
Randstad USA 2014 - Present
Tri-Starr Personnel LLC November 2012 - February 2014
West Corporation May 2011 - November 2012
U.S. Immigration and Customs Enforcement (ICE) January 2008 - January 2011
Skills
Employment Law, FMLA/EEO/ADA, Staff Recruitment and..., Policies and..., Cross Functional Team..., Benefits..., HR Program/Project..., Staff Development, Recruiting, Customer Service, Training, Public Speaking, Leadership, Interviews, Applicant Tracking..., Temporary Placement, Human Resources, Analysis, Screening, Hiring, Employee Relations, Software Documentation, Talent Acquisition, Benefits Administration, Management, Technical Recruiting
Education
Kaplan University
Paralegal Studies
Pikes Peak Community College
Criminal Justice and Corrections
Randstad USA 2014 - Present
Tri-Starr Personnel LLC November 2012 - February 2014
West Corporation May 2011 - November 2012
U.S. Immigration and Customs Enforcement (ICE) January 2008 - January 2011
Skills
Employment Law, FMLA/EEO/ADA, Staff Recruitment and..., Policies and..., Cross Functional Team..., Benefits..., HR Program/Project..., Staff Development, Recruiting, Customer Service, Training, Public Speaking, Leadership, Interviews, Applicant Tracking..., Temporary Placement, Human Resources, Analysis, Screening, Hiring, Employee Relations, Software Documentation, Talent Acquisition, Benefits Administration, Management, Technical Recruiting
Education
Kaplan University
Paralegal Studies
Pikes Peak Community College
Criminal Justice and Corrections
Dwayne Sandefur Dwayne Sandefur's West Corporation Experience September 2006 - April 2014
Job IAM Security Analyst II at HCA
Industry Hospital & Health Care
Experience
HCA April 2014 - Present
West Corporation September 2006 - April 2014
ILD Telecommunications January 2001 - May 2006
Valero Energy Corporation August 2000 - January 2001
ThinkSpark July 1999 - August 2000
ILD Corp. September 1998 - July 1999
USLD Communications January 1997 - September 1998
Worldcom August 1996 - January 1997
West Telemarketing May 1996 - August 1996
Worldcom April 1994 - May 1996
Skills
.NET, C#, ASP.NET, Data Warehousing, Databases, IIS, Microsoft SQL Server, Oracle, PL/SQL, Program Management, SQL, Software Development, Telecommunications, Unix, VB.NET, Visual Studio, Web Services, Windows Server
Education
San Antonio College 1985 — 1989
Associate of Arts and Sciences (A.A.S.), Computer Programming
HCA April 2014 - Present
West Corporation September 2006 - April 2014
ILD Telecommunications January 2001 - May 2006
Valero Energy Corporation August 2000 - January 2001
ThinkSpark July 1999 - August 2000
ILD Corp. September 1998 - July 1999
USLD Communications January 1997 - September 1998
Worldcom August 1996 - January 1997
West Telemarketing May 1996 - August 1996
Worldcom April 1994 - May 1996
Skills
.NET, C#, ASP.NET, Data Warehousing, Databases, IIS, Microsoft SQL Server, Oracle, PL/SQL, Program Management, SQL, Software Development, Telecommunications, Unix, VB.NET, Visual Studio, Web Services, Windows Server
Education
San Antonio College 1985 — 1989
Associate of Arts and Sciences (A.A.S.), Computer Programming
Christopher Reneau Christopher Reneau's West Corporation Experience August 2007 - February 2008
Job Attended Pensacola State College
Industry Information Technology and Services
Experience
Hitachi Cable Automotive Products USA June 2014 - Present
Self employed September 2008 - June 2014
West Corporation August 2007 - February 2008
Skills
Active Directory
Education
Pensacola State College 2009 — 2013
Associate of Applied Science, Information Technology
Pensacola State College
Associate of Applied Science, Electronics Engineering Technology
Pensacola State College
Associate of Science, Computer Information Technology
Pensacola State College
Hitachi Cable Automotive Products USA June 2014 - Present
Self employed September 2008 - June 2014
West Corporation August 2007 - February 2008
Skills
Active Directory
Education
Pensacola State College 2009 — 2013
Associate of Applied Science, Information Technology
Pensacola State College
Associate of Applied Science, Electronics Engineering Technology
Pensacola State College
Associate of Science, Computer Information Technology
Pensacola State College
Deborah Neckel's West Corporation Experience 2002 - 2004
Job Master Trainer at Inverness Technologies
Industry Human Resources
Experience
Inverness Technologies April 2006 - Present
West Corporation 2002 - 2004
Employment Action Centre / WorkLine (QLD) Ltd 2000 - 2002
Skills
Resume Writing, Job Coaching, Human Resources, Career Counseling, Job Search, Employee Relations, Job Search Strategies, Organizational..., Training, Personnel Management, Recruiting, Career Development, Military, DoD, Interviews, Training Delivery, Conflict Resolution, Career Development..., Workshop Facilitation, Screening Resumes, Employee Training, Leadership Development, Job Fairs, Performance Management, Talent Management, Staff Development, Mentoring
Education
National Vetrans Institute Of Training - University Of Colorado 2006 — 2006
Certificate Of Training, Transition Assistance
Queensland University of Technology
Bachelor's Degree, Human Resources Management and Services & Organisational Communication
Train The Trainer - Certification
Inverness Technologies April 2006 - Present
West Corporation 2002 - 2004
Employment Action Centre / WorkLine (QLD) Ltd 2000 - 2002
Skills
Resume Writing, Job Coaching, Human Resources, Career Counseling, Job Search, Employee Relations, Job Search Strategies, Organizational..., Training, Personnel Management, Recruiting, Career Development, Military, DoD, Interviews, Training Delivery, Conflict Resolution, Career Development..., Workshop Facilitation, Screening Resumes, Employee Training, Leadership Development, Job Fairs, Performance Management, Talent Management, Staff Development, Mentoring
Education
National Vetrans Institute Of Training - University Of Colorado 2006 — 2006
Certificate Of Training, Transition Assistance
Queensland University of Technology
Bachelor's Degree, Human Resources Management and Services & Organisational Communication
Train The Trainer - Certification
Marie-Claire Sauret Marie-Claire Sauret's West Corporation Experience January 2003 - May 2006
Job Sales Associate at Mathew Jewelers, Owner of Traveling Styles
Industry Retail
Experience
Traveling Styles May 2014 - Present
Mathew Jewelers 2011 - Present
Destination Maternity January 2009 - June 2011
Helzberg Diamonds 2006 - 2009
West Corporation January 2003 - May 2006
Skills
Sales, Retail, Training, Marketing, Management, Visual Merchandising, Store Management, Retail Sales, Recruiting, Merchandising, Leadership, Sales Management, Social Media Marketing, Social Networking, Customer Service
Education
Philadelphia University
bachelor of science, Fashion Merchandising
Traveling Styles May 2014 - Present
Mathew Jewelers 2011 - Present
Destination Maternity January 2009 - June 2011
Helzberg Diamonds 2006 - 2009
West Corporation January 2003 - May 2006
Skills
Sales, Retail, Training, Marketing, Management, Visual Merchandising, Store Management, Retail Sales, Recruiting, Merchandising, Leadership, Sales Management, Social Media Marketing, Social Networking, Customer Service
Education
Philadelphia University
bachelor of science, Fashion Merchandising
LaKendra Davis, MBA, CAPM's West Corporation Experience August 2011 - August 2012
Job Adjunct Professor at Pensacola State College
Industry Marketing and Advertising
Experience
Bigg Play Entertainment January 2014 - Present
Pensacola State College February 2015 - August 2015
Nationwide Insurance June 2014 - January 2015
Hertz October 2012 - December 2013
West Corporation August 2011 - August 2012
Boardwalk at Morris Bridge Apartments July 2009 - July 2011
Skills
Customer Service, Leadership, Teamwork, Management, Extreme Programming, Social Networking, Scrum, Time Management, Team Building, Project Management, Employee Training, Microsoft Office, Microsoft Word, Customer Satisfaction, Sales Management, Microsoft Excel, PowerPoint, Data Entry, Event Planning, Interviews, Interpersonal Skill, Critical Thinking, Six Sigma, Social Media, Inventory Management, Coaching, Customer Retention, Sales, Training, Marketing, Financial Analysis, Public Speaking, 8D Problem Solving, Account Management, Outlook, Fleet Management, Analysis, Strategic Planning, Marketing Strategy, Research, Social Media Marketing, Behavioral Interviewing, Team Performance, DSDM, Kanban
Education
Saint Leo University 2014 — 2014
Master of Business Administration (M.B.A.), Marketing, 3.84
University of South Florida 2008 — 2011
Bachelor of Science (BS), Business Management
Bigg Play Entertainment January 2014 - Present
Pensacola State College February 2015 - August 2015
Nationwide Insurance June 2014 - January 2015
Hertz October 2012 - December 2013
West Corporation August 2011 - August 2012
Boardwalk at Morris Bridge Apartments July 2009 - July 2011
Skills
Customer Service, Leadership, Teamwork, Management, Extreme Programming, Social Networking, Scrum, Time Management, Team Building, Project Management, Employee Training, Microsoft Office, Microsoft Word, Customer Satisfaction, Sales Management, Microsoft Excel, PowerPoint, Data Entry, Event Planning, Interviews, Interpersonal Skill, Critical Thinking, Six Sigma, Social Media, Inventory Management, Coaching, Customer Retention, Sales, Training, Marketing, Financial Analysis, Public Speaking, 8D Problem Solving, Account Management, Outlook, Fleet Management, Analysis, Strategic Planning, Marketing Strategy, Research, Social Media Marketing, Behavioral Interviewing, Team Performance, DSDM, Kanban
Education
Saint Leo University 2014 — 2014
Master of Business Administration (M.B.A.), Marketing, 3.84
University of South Florida 2008 — 2011
Bachelor of Science (BS), Business Management
Aaron Gore Aaron Gore's West Corporation Experience February 1993 - February 2001
Job Vice President of Client Services
Industry Marketing and Advertising
Experience
TeleServices Direct May 2005 - Present
Bookspan January 2003 - May 2005
Verizon Information Services January 2002 - January 2003
West Corporation February 1993 - February 2001
Skills
Customer Experience, Call Centers, Strategic Planning, Call Center, Inbound Marketing, Telemarketing, Leadership, Account Management, Team Building, Workforce Management, Process Improvement, Customer Satisfaction, Employee Relations, Management, CRM, Customer Retention, Vendor Management, Customer Service, Operations Management, Call Center Development, Salesforce.com, BPO, Contact Centers, Sales, Lead Generation, Telecommunications, Performance Management, Sales Operations, Training, Team Leadership, Outsourcing, Coaching
Education
San Antonio College 1992 — 1993
Business Administration
TeleServices Direct May 2005 - Present
Bookspan January 2003 - May 2005
Verizon Information Services January 2002 - January 2003
West Corporation February 1993 - February 2001
Skills
Customer Experience, Call Centers, Strategic Planning, Call Center, Inbound Marketing, Telemarketing, Leadership, Account Management, Team Building, Workforce Management, Process Improvement, Customer Satisfaction, Employee Relations, Management, CRM, Customer Retention, Vendor Management, Customer Service, Operations Management, Call Center Development, Salesforce.com, BPO, Contact Centers, Sales, Lead Generation, Telecommunications, Performance Management, Sales Operations, Training, Team Leadership, Outsourcing, Coaching
Education
San Antonio College 1992 — 1993
Business Administration
Cherokee Daniels's West Corporation Experience May 2012 - August 2012
Job Teacher at KinderCare Learning Center
Industry Individual & Family Services
Experience
KinderCare December 2014 - Present
American Campus Communities January 2014 - December 2014
Texas Department of Family and Protective Services June 2014 - August 2014
Office of Student Development July 2013 - November 2013
Sodexo January 2013 - May 2013
West Corporation May 2012 - August 2012
Skills
Customer Service, Photoshop, Time Management, Data Entry, Fundraising, Microsoft Office, PowerPoint, Microsoft Word, Public Speaking, Microsoft Excel, Research, Teamwork, Social Media, Facebook, Leadership
Education
Prairie View A&M University 2010 — 2014
Bachelor's Degree, Social Work, Senior
Texas High School, Texarkana, TX 2007 — 2010
High School, 3.5
KinderCare December 2014 - Present
American Campus Communities January 2014 - December 2014
Texas Department of Family and Protective Services June 2014 - August 2014
Office of Student Development July 2013 - November 2013
Sodexo January 2013 - May 2013
West Corporation May 2012 - August 2012
Skills
Customer Service, Photoshop, Time Management, Data Entry, Fundraising, Microsoft Office, PowerPoint, Microsoft Word, Public Speaking, Microsoft Excel, Research, Teamwork, Social Media, Facebook, Leadership
Education
Prairie View A&M University 2010 — 2014
Bachelor's Degree, Social Work, Senior
Texas High School, Texarkana, TX 2007 — 2010
High School, 3.5
Andre Reed Andre Reed's West Corporation Experience June 2007 - February 2008
Job Event Staff at Contemporary Service Company (CSC)
Industry Computer Networking
Experience
Contemporary Service Company (CSC) March 2012 - Present
ITT Technical Institute August 2014 - December 2014
Tom Thumb December 2010 - December 2011
TATA BSS June 2010 - November 2010
West Corporation June 2007 - February 2008
Skills
Access, Call Centers, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Windows, Networking, Leadership, Teamwork, Security, Social Media, Sales, Outlook
Education
ITT Technical Institute 2013 — 2014
A.S. Network Systems Administration, Network Systems Administration, 3.61
Pensacola State College 2006 — 2008
General Studies
Contemporary Service Company (CSC) March 2012 - Present
ITT Technical Institute August 2014 - December 2014
Tom Thumb December 2010 - December 2011
TATA BSS June 2010 - November 2010
West Corporation June 2007 - February 2008
Skills
Access, Call Centers, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Windows, Networking, Leadership, Teamwork, Security, Social Media, Sales, Outlook
Education
ITT Technical Institute 2013 — 2014
A.S. Network Systems Administration, Network Systems Administration, 3.61
Pensacola State College 2006 — 2008
General Studies
Clayton Ham's West Corporation Experience March 2014 - May 2014
Job Unemployed
Industry Pharmaceuticals
Experience
Unemployed February 2015 - Present
Walmart August 2014 - February 2015
Unemployed May 2014 - August 2014
West Corporation March 2014 - May 2014
Unemployed April 2013 - February 2014
PRIDE Industries November 2008 - April 2013
University of Texas at El Paso June 2008 - August 2008
Dillard's December 2006 - October 2007
North Central Texas Council of Governments May 2006 - October 2006
Starbucks Coffee Company March 2006 - April 2006
Skills
Emergency Management, Training, Microsoft Excel, Data Entry, Nonprofits, Analysis, Outlook, Microsoft Office, Program Management, Leadership, Sales, Logistics, Customer Service, Strategic Planning
Education
University of North Texas 2002 — 2005
Bachelor of Science, Emergency Administration & Planning
Richland College 1998 — 2002
Associate of Sciences
Unemployed February 2015 - Present
Walmart August 2014 - February 2015
Unemployed May 2014 - August 2014
West Corporation March 2014 - May 2014
Unemployed April 2013 - February 2014
PRIDE Industries November 2008 - April 2013
University of Texas at El Paso June 2008 - August 2008
Dillard's December 2006 - October 2007
North Central Texas Council of Governments May 2006 - October 2006
Starbucks Coffee Company March 2006 - April 2006
Skills
Emergency Management, Training, Microsoft Excel, Data Entry, Nonprofits, Analysis, Outlook, Microsoft Office, Program Management, Leadership, Sales, Logistics, Customer Service, Strategic Planning
Education
University of North Texas 2002 — 2005
Bachelor of Science, Emergency Administration & Planning
Richland College 1998 — 2002
Associate of Sciences
Forest Hayward's West Corporation Experience March 2004 - May 2008
Job Corporate Trainer
Industry Financial Services
Experience
Teleperformance, USA May 2014 - Present
Capital One August 2012 - June 2014
Capital One November 2010 - August 2012
T-Mobile June 2008 - November 2010
West Corporation March 2004 - May 2008
Sprint July 2000 - February 2004
Skills
Banking, Customer Service, Credit, Call Centers, Sales, Credit Cards, Management, Loans, Financial Services, Customer Experience, Microsoft Excel, Customer Satisfaction, Retail Banking, Leadership, Microsoft Office, Team Leadership, Customer Retention, Sales Management, PowerPoint, Visio, Training, Telecommunications, Coaching, Insurance, Process Improvement, Vendor Management, Risk Management, Team Building
Education
Prince George's Community College 1998 — 2000
Pre-Law Studies
University of Maryland University College
Cybersecurity & Business Management
Teleperformance, USA May 2014 - Present
Capital One August 2012 - June 2014
Capital One November 2010 - August 2012
T-Mobile June 2008 - November 2010
West Corporation March 2004 - May 2008
Sprint July 2000 - February 2004
Skills
Banking, Customer Service, Credit, Call Centers, Sales, Credit Cards, Management, Loans, Financial Services, Customer Experience, Microsoft Excel, Customer Satisfaction, Retail Banking, Leadership, Microsoft Office, Team Leadership, Customer Retention, Sales Management, PowerPoint, Visio, Training, Telecommunications, Coaching, Insurance, Process Improvement, Vendor Management, Risk Management, Team Building
Education
Prince George's Community College 1998 — 2000
Pre-Law Studies
University of Maryland University College
Cybersecurity & Business Management
Donna Sanders Donna Sanders's West Corporation Experience August 1999 - October 2003
Job Contract Specialist at Defense Logistics Agency
Industry Government Administration
Experience
Defense Logistics Agency April 2007 - Present
Advantage Credit, Inc. December 2006 - April 2007
West Corporation August 1999 - October 2003
AmSouth Bank August 1999 - October 2003
Skills
Defense Contracting, Financial Accounting, Project Management, Equipment Management, Government Contracting, Accounts Payable, Financial Analysis, Accounting, MS Project, Account Management, Procurement, Government Procurement, Microsoft Office, Microsoft Excel, Microsoft Word, Access Database
Education
Strayer University-Pennsylvania 2013 — 2016
Master of Business Administration (M.B.A.), Purchasing, Procurement/Acquisitions and Contracts Management
Defense Acquisition University 2013 — 2014
DAWIA Level II Certification, Purchasing, Procurement/Acquisitions and Contracts Management
Defense Acquisition University 2013 — 2014
DAWIA Level II, Purchasing, Procurement/Acquisitions and Contracts Management
Defense Acquisition University 2009 — 2013
DAWAI Level I Certification, Purchasing, Procurement/Acquisitions and Contracts Management
CompTIA 2009 — 2009
CDIA+ Certification, Digital Imaging and Content Management
Management Concepts 2008 — 2009
Associate's Certificate, Project Management
University of West Florida - College of Business 2007 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General, 3.0
Pensacola State College 2006 — 2007
Associate of Arts (A.A.), Business Administration and Management, General, 3.75
Defense Logistics Agency April 2007 - Present
Advantage Credit, Inc. December 2006 - April 2007
West Corporation August 1999 - October 2003
AmSouth Bank August 1999 - October 2003
Skills
Defense Contracting, Financial Accounting, Project Management, Equipment Management, Government Contracting, Accounts Payable, Financial Analysis, Accounting, MS Project, Account Management, Procurement, Government Procurement, Microsoft Office, Microsoft Excel, Microsoft Word, Access Database
Education
Strayer University-Pennsylvania 2013 — 2016
Master of Business Administration (M.B.A.), Purchasing, Procurement/Acquisitions and Contracts Management
Defense Acquisition University 2013 — 2014
DAWIA Level II Certification, Purchasing, Procurement/Acquisitions and Contracts Management
Defense Acquisition University 2013 — 2014
DAWIA Level II, Purchasing, Procurement/Acquisitions and Contracts Management
Defense Acquisition University 2009 — 2013
DAWAI Level I Certification, Purchasing, Procurement/Acquisitions and Contracts Management
CompTIA 2009 — 2009
CDIA+ Certification, Digital Imaging and Content Management
Management Concepts 2008 — 2009
Associate's Certificate, Project Management
University of West Florida - College of Business 2007 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General, 3.0
Pensacola State College 2006 — 2007
Associate of Arts (A.A.), Business Administration and Management, General, 3.75
Taylor Carlson's West Corporation Experience January 2012 - August 2012
Job
Industry Recreational Facilities and Services
Experience
CENTERS, LLC September 2012 - Present
West Corporation January 2012 - August 2012
University of Nebraska at Omaha June 2011 - December 2011
Brailsford & Dunlavey July 2008 - November 2010
OCI Insurance March 2010 - June 2010
Roanoke College October 2008 - July 2009
Skills
Customer Service, Management, Leadership, Sales, Recruiting, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Human Resources, Social Media, Analysis, Project Planning, Employee Benefits, Data Analysis, Public Speaking, SharePoint, Salesforce.com, Event Planning, Microsoft CRM, Business Development, Social Media Marketing, Marketing, Event Management, Conference Coordination, Corporate Communications, Marketing Communications, Program Management, Strategic Planning, Outlook
Education
Roanoke College 2006 — 2009
Bachelor of Arts, Sociology; Communications
Regents College 2009 — 2009
CENTERS, LLC September 2012 - Present
West Corporation January 2012 - August 2012
University of Nebraska at Omaha June 2011 - December 2011
Brailsford & Dunlavey July 2008 - November 2010
OCI Insurance March 2010 - June 2010
Roanoke College October 2008 - July 2009
Skills
Customer Service, Management, Leadership, Sales, Recruiting, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Human Resources, Social Media, Analysis, Project Planning, Employee Benefits, Data Analysis, Public Speaking, SharePoint, Salesforce.com, Event Planning, Microsoft CRM, Business Development, Social Media Marketing, Marketing, Event Management, Conference Coordination, Corporate Communications, Marketing Communications, Program Management, Strategic Planning, Outlook
Education
Roanoke College 2006 — 2009
Bachelor of Arts, Sociology; Communications
Regents College 2009 — 2009
Riley Marengo Riley Marengo's West Corporation Experience November 2011 - April 2012
Job Free Lance Designer
Industry Arts and Crafts
Experience
None March 2010 - Present
Subway June 2013 - Present
West Corporation November 2011 - April 2012
A&W Food Services of Canada Inc. June 2009 - June 2011
Skills
Project Management, Project Planning, Organization, Teamwork, Team Building, Interviews, Public Speaking, Social Networking, Research, Customer Service, Customer Satisfaction, Tutoring, Problem Solving, Cashiering, Inventory Management, Fundraising, Marketing, Marketing Strategy, Market Planning, Time Management, Security, First Aid Training, Legal Research, Contract Negotiation, Legal Writing, Record Keeping, Filing, Data Entry, Technical Support, Telecommunications, Telephone Skills, Packaging, Shipping, Warehousing, Windows, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Graphic Design, Photoshop, Creative Writer, Concept Development, Music Theory, Drawing, Tattoo, Game Design, Game Mechanics, Film Production, Set Design
Education
Salish Kootenai College 2012 — 2013
Business Administration and Management, General
Spokane Falls Community College 2010 — 2012
Associate of Arts
None March 2010 - Present
Subway June 2013 - Present
West Corporation November 2011 - April 2012
A&W Food Services of Canada Inc. June 2009 - June 2011
Skills
Project Management, Project Planning, Organization, Teamwork, Team Building, Interviews, Public Speaking, Social Networking, Research, Customer Service, Customer Satisfaction, Tutoring, Problem Solving, Cashiering, Inventory Management, Fundraising, Marketing, Marketing Strategy, Market Planning, Time Management, Security, First Aid Training, Legal Research, Contract Negotiation, Legal Writing, Record Keeping, Filing, Data Entry, Technical Support, Telecommunications, Telephone Skills, Packaging, Shipping, Warehousing, Windows, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Graphic Design, Photoshop, Creative Writer, Concept Development, Music Theory, Drawing, Tattoo, Game Design, Game Mechanics, Film Production, Set Design
Education
Salish Kootenai College 2012 — 2013
Business Administration and Management, General
Spokane Falls Community College 2010 — 2012
Associate of Arts
Edward Cooper Edward Cooper's West Corporation Experience August 2007 - June 2010
Job Event Planner/ Human Resources Specialist at US Army
Industry Military
Experience
US Army June 2010 - Present
West Corporation August 2007 - June 2010
Skills
Event Planning, Project Planning, Human Resources, Leadership, Military Experience, Event Management, Corporate Events, Operational Planning, Security Clearance, Military Operations, International Relations, Public Relations, Budgets, Time Management, Protocol, Training, Government, Program Management, Team Building
Education
San Antonio College 2013 — 2015
Business Administration and Management, General
US Army June 2010 - Present
West Corporation August 2007 - June 2010
Skills
Event Planning, Project Planning, Human Resources, Leadership, Military Experience, Event Management, Corporate Events, Operational Planning, Security Clearance, Military Operations, International Relations, Public Relations, Budgets, Time Management, Protocol, Training, Government, Program Management, Team Building
Education
San Antonio College 2013 — 2015
Business Administration and Management, General
Alexis Gandy Alexis Gandy's West Corporation Experience May 2004 - April 2008
Job CARE SUPPORT/CORPORATE COLLECTION REP at Sprint/Clearwire
Industry Internet
Experience
Clearwire July 2009 - Present
West Corporation May 2004 - April 2008
Skills
Invoicing, Customer Satisfaction, Troubleshooting, Technical Support, Call Centers, Customer Service, Customer Retention, Healthcare, Salesforce.com, Customer Experience, Time Management, Outlook, Training
Education
Pensacola State College 2012 — 2015
persuing, Registered Nursing/Registered Nurse
Virginia college 2002 — 2003
Medical Assistant, vocational
Pensacola High School 1998 — 2002
Diploma
Clearwire July 2009 - Present
West Corporation May 2004 - April 2008
Skills
Invoicing, Customer Satisfaction, Troubleshooting, Technical Support, Call Centers, Customer Service, Customer Retention, Healthcare, Salesforce.com, Customer Experience, Time Management, Outlook, Training
Education
Pensacola State College 2012 — 2015
persuing, Registered Nursing/Registered Nurse
Virginia college 2002 — 2003
Medical Assistant, vocational
Pensacola High School 1998 — 2002
Diploma
Sonja Bookin Sonja Bookin's West Corporation Experience January 2010 - July 2012
Job Customer service representative, Verizon wireless
Industry Telecommunications
Experience
Comergence Compliance Monitoring, LLC August 2014 - Present
Verizon Wireless January 2013 - Present
West Corporation January 2010 - July 2012
Marie Calendar's restaurant January 2003 - January 2009
Americorps Service, University of California January 2004 - January 2005
Skills
Account Management, Call Center, Sales, Customer Satisfaction, Direct Sales, Customer Retention, Telecommunications, Cold Calling, Sales Management, Customer Service, Call Centers
Education
Riverside City College 2003 — 2007
Associates of Arts, General Studies
Poly High School 1999 — 2003
High School Diploma, general
Comergence Compliance Monitoring, LLC August 2014 - Present
Verizon Wireless January 2013 - Present
West Corporation January 2010 - July 2012
Marie Calendar's restaurant January 2003 - January 2009
Americorps Service, University of California January 2004 - January 2005
Skills
Account Management, Call Center, Sales, Customer Satisfaction, Direct Sales, Customer Retention, Telecommunications, Cold Calling, Sales Management, Customer Service, Call Centers
Education
Riverside City College 2003 — 2007
Associates of Arts, General Studies
Poly High School 1999 — 2003
High School Diploma, general
Derick Walker Derick Walker's West Corporation Experience June 2001 - October 2003
Job Member Service Representative lV
Industry Banking
Experience
Navy Federal Credit Union January 2015 - Present
Navy Federal Credit Union July 2014 - January 2015
Cox Enterprises December 2012 - April 2014
Cox Communications March 2006 - December 2012
Cox Communications October 2003 - March 2006
West Corporation June 2001 - October 2003
Skills
Organization, Customer Service, Communication, Multitasking Skills, DMS & BTS Switch for..., Effective questioning..., Assisting escalated..., Assistance with Billing..., Customer Satisfaction, Data Entry, Leadership, Invoicing, Social Networking, Technical Support, Telephone Skills, Time Management, Call Centers, Customer Retention, Training, Sales, People Skills, Customer Experience, Networking, PowerPoint, Microsoft Office, Microsoft Word, Teamwork, Microsoft Excel, Critical Thinking, Troubleshooting, Analysis, Team Building
Education
Pensacola State College 1999 — 2006
Associate's Degree, General Studies
Woodham High School 1994 — 1997
High School Diploma
Navy Federal Credit Union January 2015 - Present
Navy Federal Credit Union July 2014 - January 2015
Cox Enterprises December 2012 - April 2014
Cox Communications March 2006 - December 2012
Cox Communications October 2003 - March 2006
West Corporation June 2001 - October 2003
Skills
Organization, Customer Service, Communication, Multitasking Skills, DMS & BTS Switch for..., Effective questioning..., Assisting escalated..., Assistance with Billing..., Customer Satisfaction, Data Entry, Leadership, Invoicing, Social Networking, Technical Support, Telephone Skills, Time Management, Call Centers, Customer Retention, Training, Sales, People Skills, Customer Experience, Networking, PowerPoint, Microsoft Office, Microsoft Word, Teamwork, Microsoft Excel, Critical Thinking, Troubleshooting, Analysis, Team Building
Education
Pensacola State College 1999 — 2006
Associate's Degree, General Studies
Woodham High School 1994 — 1997
High School Diploma
Allison Anthony's West Corporation Experience 2001 - 2007
Job Sr Account Manager, CSG Interactive Messaging
Industry Telecommunications
Experience
CSG Interactive Messaging May 2013 - Present
Prairie Voice Services August 2007 - Present
West Direct, Inc 2005 - 2007
West Corporation 2001 - 2007
APAC Customer Services 2000 - 2001
Sitel 1995 - 2000
Skills
Call Center, IVR, Account Management, Customer Relations, Customer Service, Telecommunications, Customer Support, Customer Satisfaction, Call Centers, Solution Selling, CRM, Customer Retention, Vendor Management, Customer Experience, Inbound Marketing, SaaS, Lead Generation, Salesforce.com, Process Improvement
Education
Capitol School of Hairstyling 1991 — 1992
NE State License, Cosmetology
Peru State College 1987 — 1991
Auburn High School
CSG Interactive Messaging May 2013 - Present
Prairie Voice Services August 2007 - Present
West Direct, Inc 2005 - 2007
West Corporation 2001 - 2007
APAC Customer Services 2000 - 2001
Sitel 1995 - 2000
Skills
Call Center, IVR, Account Management, Customer Relations, Customer Service, Telecommunications, Customer Support, Customer Satisfaction, Call Centers, Solution Selling, CRM, Customer Retention, Vendor Management, Customer Experience, Inbound Marketing, SaaS, Lead Generation, Salesforce.com, Process Improvement
Education
Capitol School of Hairstyling 1991 — 1992
NE State License, Cosmetology
Peru State College 1987 — 1991
Auburn High School
LaRita Dixon LaRita Dixon's West Corporation Experience December 2011 - January 2012
Job Parttime assistant at North Hill Chair Covers and Linens
Industry Arts and Crafts
Experience
North Hill Chair Covers and Linens March 2013 - Present
West Corporation December 2011 - January 2012
Target September 2010 - November 2011
Skills
Art, Painting, Photography, Canvas, African American Art, Poetry, Acrylic, Acrylic Painting, Sculpture, Abstract Paintings, Surrealism, Still Life, Fine Art, Fine Art Photography, Art Education, Artists, Artistry, Contemporary Art
Education
Pensacola State College 2012 — 2014
B.T Washington Highschool 2006 — 2007
Diploma, High School/Secondary Diplomas and Certificates
North Hill Chair Covers and Linens March 2013 - Present
West Corporation December 2011 - January 2012
Target September 2010 - November 2011
Skills
Art, Painting, Photography, Canvas, African American Art, Poetry, Acrylic, Acrylic Painting, Sculpture, Abstract Paintings, Surrealism, Still Life, Fine Art, Fine Art Photography, Art Education, Artists, Artistry, Contemporary Art
Education
Pensacola State College 2012 — 2014
B.T Washington Highschool 2006 — 2007
Diploma, High School/Secondary Diplomas and Certificates
Brianna Dubose Brianna Dubose's West Corporation Experience May 2005 - October 2005
Job Customer Service Rep at Advanced Enterprises Incorporated
Industry Telecommunications
Experience
Advanced Enterprises of Northwest Florida Incorporated January 2012 - November 2012
United States Air Force July 2008 - August 2010
Dana Holding Corporation August 2006 - February 2007
The TJX Companies, Inc. November 2005 - May 2006
West Corporation May 2005 - October 2005
Skills
Call Center, Customer Service, Microsoft Office, Telecommunications, Microsoft Excel, Customer Satisfaction, Troubleshooting, Microsoft Word, Outlook, PowerPoint, Windows, Team Leadership
Education
Pensacola Junior College 2007 — 2008
Certificate, Health Unit Coordinator/Ward Clerk, Magna Cum Laude
J.M. Tate High School 2001 — 2005
Diploma, Basic Education, Magna Cum Laude
Advanced Enterprises of Northwest Florida Incorporated January 2012 - November 2012
United States Air Force July 2008 - August 2010
Dana Holding Corporation August 2006 - February 2007
The TJX Companies, Inc. November 2005 - May 2006
West Corporation May 2005 - October 2005
Skills
Call Center, Customer Service, Microsoft Office, Telecommunications, Microsoft Excel, Customer Satisfaction, Troubleshooting, Microsoft Word, Outlook, PowerPoint, Windows, Team Leadership
Education
Pensacola Junior College 2007 — 2008
Certificate, Health Unit Coordinator/Ward Clerk, Magna Cum Laude
J.M. Tate High School 2001 — 2005
Diploma, Basic Education, Magna Cum Laude
Colleen Matias Colleen Matias's West Corporation Experience July 2013 - Present
Job AT&T Customer Service Representative
Industry Telecommunications
Experience
West Corporation July 2013 - Present
George Breslaw Plumbing, LLC. July 2012 - April 2013
PETCO Animal Supplies, Inc. November 2011 - July 2012
Babies R Us September 2008 - May 2011
Skills
Communication, Microsoft Word, Microsoft Excel, Microsoft Office, Office Administration, Data Entry, Management, Coordination, Time Management, Teamwork, PowerPoint, Customer Service
Education
Rasmussen College-Minnesota 2012 — 2016
Bachelor's degree, Criminal Counseling
Rasmussen College-Minnesota 2010 — 2012
Associate's Degree, Human Services, General
West Corporation July 2013 - Present
George Breslaw Plumbing, LLC. July 2012 - April 2013
PETCO Animal Supplies, Inc. November 2011 - July 2012
Babies R Us September 2008 - May 2011
Skills
Communication, Microsoft Word, Microsoft Excel, Microsoft Office, Office Administration, Data Entry, Management, Coordination, Time Management, Teamwork, PowerPoint, Customer Service
Education
Rasmussen College-Minnesota 2012 — 2016
Bachelor's degree, Criminal Counseling
Rasmussen College-Minnesota 2010 — 2012
Associate's Degree, Human Services, General
Narvis Penix, MBA Narvis Penix, MBA's West Corporation Experience March 2000 - March 2002
Job Currently seeking Marketing Opportunties
Industry Marketing and Advertising
Experience
U.S. Cellular May 2012 - March 2015
U.S. Cellular November 2004 - May 2012
Quality Cellular October 2002 - October 2004
Rockford Country Club February 2002 - October 2002
West Corporation March 2000 - March 2002
Skills
Training, Sales, Leadership, Customer Service, Management, Customer Retention, Wireless, Direct Sales, Customer Experience, Retail, Cold Calling, Sales Operations, Quotas, Customer Satisfaction, Sales Management, Team Building
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Marketing
University of Phoenix 2011 — 2013
MBA, Marketing
Auburn High
Rockford University
Bachelor of Science, Management Studies
U.S. Cellular May 2012 - March 2015
U.S. Cellular November 2004 - May 2012
Quality Cellular October 2002 - October 2004
Rockford Country Club February 2002 - October 2002
West Corporation March 2000 - March 2002
Skills
Training, Sales, Leadership, Customer Service, Management, Customer Retention, Wireless, Direct Sales, Customer Experience, Retail, Cold Calling, Sales Operations, Quotas, Customer Satisfaction, Sales Management, Team Building
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Marketing
University of Phoenix 2011 — 2013
MBA, Marketing
Auburn High
Rockford University
Bachelor of Science, Management Studies
Eric Dauner Eric Dauner's West Corporation Experience January 2006 - May 2011
Job Manager Crew Dispatching at Union Pacific Railroad
Industry Logistics and Supply Chain
Experience
Union Pacific Railroad September 2014 - Present
Union Pacific Railroad March 2013 - September 2014
Right Management May 2011 - December 2012
West Corporation January 2006 - May 2011
West Corporation Revenue Generation November 2004 - January 2006
Skills
Customer Relations, Promotions, Analysis, Marketing Management, Account Management, Project Planning, Organizational..., Outplacement, Redeployment, Talent Assessment, Employee Engagement, Organizational..., Entrepreneurship, Consultative Selling, Sales Support, International Project..., Project Management, Salesforce.com, CRM software, Event Planning, Event Management, Microsoft Office, Excel, Adobe Acrobat, Microsoft Excel, CRM, Customer Service, Talent Management, Sales Operations, Program Management, Process Improvement, Management, Leadership, Human Resources, Call Centers, Selling, Software Documentation, Sales, Leadership Development
Education
Peru State College 2010 — 2012
MBA, Organizational Management and Entreprenurial Development
University of Nebraska at Omaha 1998 — 2002
BASA, Studio Arts/History
Millard North High School 1994 — 1997
Union Pacific Railroad September 2014 - Present
Union Pacific Railroad March 2013 - September 2014
Right Management May 2011 - December 2012
West Corporation January 2006 - May 2011
West Corporation Revenue Generation November 2004 - January 2006
Skills
Customer Relations, Promotions, Analysis, Marketing Management, Account Management, Project Planning, Organizational..., Outplacement, Redeployment, Talent Assessment, Employee Engagement, Organizational..., Entrepreneurship, Consultative Selling, Sales Support, International Project..., Project Management, Salesforce.com, CRM software, Event Planning, Event Management, Microsoft Office, Excel, Adobe Acrobat, Microsoft Excel, CRM, Customer Service, Talent Management, Sales Operations, Program Management, Process Improvement, Management, Leadership, Human Resources, Call Centers, Selling, Software Documentation, Sales, Leadership Development
Education
Peru State College 2010 — 2012
MBA, Organizational Management and Entreprenurial Development
University of Nebraska at Omaha 1998 — 2002
BASA, Studio Arts/History
Millard North High School 1994 — 1997
Toni Iwasaki Toni Iwasaki's West Corporation Experience November 2006 - October 2012
Job Moving to Tamarac FL near Fort Lauderdale mid October
Industry Arts and Crafts
Experience
Treehouse Dreams Quilting March 2015 - Present
Iwasaki boys October 2012 - March 2015
West Corporation November 2006 - October 2012
SandCherry, Inc. (now nVoq, Inc.) June 2001 - September 2006
Exabyte Corporation 1999 - 2001
Emerging Technology Solutions - ETS 1998 - 1999
Philips LMS 1986 - 1995
Skills
Employment Law, Employee Management, Employee Relations, Employee Engagement, Employer Branding, Employment, Employment-based..., Technical Recruiting, College Recruiting, Corporate Recruiting, Recruiting, Marketing Communications, Trade Shows, Coordinating Events, Corporate Events, Applicant Tracking..., Call Centers, Customer Service, Hiring, Human Resources, Interviews, Leadership, Management, Onboarding, Process Improvement, Sales, Strategy, Talent Acquisition, Team Leadership, Temporary Placement, Time Management, Training, Vendor Management
Education
University of Colorado at Colorado Springs 1995 — 1998
BSBA, Organizational Management
Pikes Peak Community College 1995 — 1996
Treehouse Dreams Quilting March 2015 - Present
Iwasaki boys October 2012 - March 2015
West Corporation November 2006 - October 2012
SandCherry, Inc. (now nVoq, Inc.) June 2001 - September 2006
Exabyte Corporation 1999 - 2001
Emerging Technology Solutions - ETS 1998 - 1999
Philips LMS 1986 - 1995
Skills
Employment Law, Employee Management, Employee Relations, Employee Engagement, Employer Branding, Employment, Employment-based..., Technical Recruiting, College Recruiting, Corporate Recruiting, Recruiting, Marketing Communications, Trade Shows, Coordinating Events, Corporate Events, Applicant Tracking..., Call Centers, Customer Service, Hiring, Human Resources, Interviews, Leadership, Management, Onboarding, Process Improvement, Sales, Strategy, Talent Acquisition, Team Leadership, Temporary Placement, Time Management, Training, Vendor Management
Education
University of Colorado at Colorado Springs 1995 — 1998
BSBA, Organizational Management
Pikes Peak Community College 1995 — 1996
Jeff South Jeff South's West Corporation Experience September 2011 - May 2012
Job Sr. Learning Development Specialist at Direct Energy
Industry Professional Training & Coaching
Experience
Verizon March 2014 - Present
Direct Energy January 2013 - Present
Direct Energy May 2012 - Present
West Corporation September 2011 - May 2012
U.S. Cellular May 2006 - February 2011
Lynwood Baptist Church July 2005 - May 2006
SBC Communications July 2003 - July 2005
SBC Communications April 2000 - July 2003
Skills
Team Building, Classroom, Program Development, Return on Investment, Instructional Design, Leadership Development, Coaching, ADDIE, Captivate, Needs Analysis, Training Delivery, E-Learning, Learning Management..., Talent Management, Leadership, Performance Management, Sales, Interviews, Training, Management, Program Management, Employee Engagement, Workshop Facilitation, Instructor-led Training, Employee Training, Call Centers, Blended Learning, Learning Management, Performance Consulting, Organizational..., Career Development, Performance Improvement, SnagIt, Organizational...
Education
Roosevelt University 2010 — 2011
Master of Arts, Training & Development
Central Missouri State University 1992 — 1995
Master of Arts, Theatre
Southeast Missouri State University 1985 — 1991
Bachelor of Arts, Theatre
Verizon March 2014 - Present
Direct Energy January 2013 - Present
Direct Energy May 2012 - Present
West Corporation September 2011 - May 2012
U.S. Cellular May 2006 - February 2011
Lynwood Baptist Church July 2005 - May 2006
SBC Communications July 2003 - July 2005
SBC Communications April 2000 - July 2003
Skills
Team Building, Classroom, Program Development, Return on Investment, Instructional Design, Leadership Development, Coaching, ADDIE, Captivate, Needs Analysis, Training Delivery, E-Learning, Learning Management..., Talent Management, Leadership, Performance Management, Sales, Interviews, Training, Management, Program Management, Employee Engagement, Workshop Facilitation, Instructor-led Training, Employee Training, Call Centers, Blended Learning, Learning Management, Performance Consulting, Organizational..., Career Development, Performance Improvement, SnagIt, Organizational...
Education
Roosevelt University 2010 — 2011
Master of Arts, Training & Development
Central Missouri State University 1992 — 1995
Master of Arts, Theatre
Southeast Missouri State University 1985 — 1991
Bachelor of Arts, Theatre
Brian MacDougall Brian MacDougall's West Corporation Experience August 2005 - September 2007
Job Technician at B.E.A.T. LLC. (USAMITC)
Industry Information Technology and Services
Experience
B.E.A.T. LLC. September 2010 - Present
Unisys December 2007 - August 2010
Global Online Computers Inc September 2007 - November 2007
West Corporation August 2005 - September 2007
West Corporation September 2003 - August 2005
Skills
Cisco Technologies, Windows Server, Network Security, Networking, Technical Support, Active Directory, DHCP, Software Installation, VPN, Laptops, VMware, Microsoft Exchange, Troubleshooting, Security, Routers, XP, Windows XP, Hardware, Printers, Routing
Education
San Antonio College 2002 — 2003
MCSA, IT
B.E.A.T. LLC. September 2010 - Present
Unisys December 2007 - August 2010
Global Online Computers Inc September 2007 - November 2007
West Corporation August 2005 - September 2007
West Corporation September 2003 - August 2005
Skills
Cisco Technologies, Windows Server, Network Security, Networking, Technical Support, Active Directory, DHCP, Software Installation, VPN, Laptops, VMware, Microsoft Exchange, Troubleshooting, Security, Routers, XP, Windows XP, Hardware, Printers, Routing
Education
San Antonio College 2002 — 2003
MCSA, IT
Ramon Glover Ramon Glover's West Corporation Experience January 2001 - April 2002
Job Independent Entertainment Professional
Industry Entertainment
Experience
Sounds of Soul Poetry Radio (WHER) August 2011 - Present
Pensacola Miller Ale House October 2008 - January 2010
Rex tv August 2006 - November 2007
Pensacola News Journal December 2002 - November 2006
Saturn of Pensacola April 2002 - October 2002
West Corporation January 2001 - April 2002
Education
Pensacola State College 2011 — 2013
Pensacola Junior College 2001 — 2002
Massage Therapy
Sounds of Soul Poetry Radio (WHER) August 2011 - Present
Pensacola Miller Ale House October 2008 - January 2010
Rex tv August 2006 - November 2007
Pensacola News Journal December 2002 - November 2006
Saturn of Pensacola April 2002 - October 2002
West Corporation January 2001 - April 2002
Education
Pensacola State College 2011 — 2013
Pensacola Junior College 2001 — 2002
Massage Therapy
Alejandra Nimchan Alejandra Nimchan's West Corporation Experience January 2009 - June 2009
Job Customer Service
Industry Telecommunications
Experience
ICSolutions April 2010 - Present
Home April 2010 - February 2014
CareNet June 2009 - February 2010
West Corporation January 2009 - June 2009
Southern Music Company November 2007 - January 2009
Washington Mutual Call Center April 2006 - May 2007
West Corporation February 2005 - April 2006
West Corporation June 2004 - February 2005
Skills
Customer Service, Call Center, Spanish, Management, Teamwork, Leadership, Training, Analysis, Call Centers, Microsoft Office, Employee Training, Software Documentation, Team Management, Team Leadership, Troubleshooting, Sales, Customer Satisfaction
Education
San Antonio College 2005 — 2007
Associate of Applied Sciences, Music Business
The University of Dallas 2000 — 2002
ICSolutions April 2010 - Present
Home April 2010 - February 2014
CareNet June 2009 - February 2010
West Corporation January 2009 - June 2009
Southern Music Company November 2007 - January 2009
Washington Mutual Call Center April 2006 - May 2007
West Corporation February 2005 - April 2006
West Corporation June 2004 - February 2005
Skills
Customer Service, Call Center, Spanish, Management, Teamwork, Leadership, Training, Analysis, Call Centers, Microsoft Office, Employee Training, Software Documentation, Team Management, Team Leadership, Troubleshooting, Sales, Customer Satisfaction
Education
San Antonio College 2005 — 2007
Associate of Applied Sciences, Music Business
The University of Dallas 2000 — 2002
Ejay Russell, MBA Ejay Russell, MBA's West Corporation Experience 2005 - 2007
Job Senior Project Lead at Ontario Public Service
Industry Government Administration
Experience
Ontario Public Service 2014 - Present
Ontario Public Service 2013 - 2014
BC Public Service September 2008 - 2013
West Corporation 2005 - 2007
Adecco Canada 2003 - 2005
ManpowerGroup 1998 - 2003
Skills
Employee Relations, Recruiting, Performance Management, Organizational..., Employee Engagement, Coaching, Human Resources, Talent Management, Team Building, Talent Acquisition, Personnel Management, Change Management, Interviews, Policy, Succession Planning
Education
Royal Roads University
MBA
Ontario Public Service 2014 - Present
Ontario Public Service 2013 - 2014
BC Public Service September 2008 - 2013
West Corporation 2005 - 2007
Adecco Canada 2003 - 2005
ManpowerGroup 1998 - 2003
Skills
Employee Relations, Recruiting, Performance Management, Organizational..., Employee Engagement, Coaching, Human Resources, Talent Management, Team Building, Talent Acquisition, Personnel Management, Change Management, Interviews, Policy, Succession Planning
Education
Royal Roads University
MBA
Brian Caton Brian Caton's West Corporation Experience April 2002 - May 2004
Job Single copy agent at PCF
Industry Newspapers
Experience
PCF specialistmailing usaMay 2005 - June 2006
West Corporation April 2002 - May 2004
Education
Pensacola Junior College
PCF specialistmailing usaMay 2005 - June 2006
West Corporation April 2002 - May 2004
Education
Pensacola Junior College
Wilma Rutherford Wilma Rutherford's West Corporation Experience July 2009 - December 2011
Job Paralegal at Aylstock, Witkin, Kreis & Overholtz, PLLC
Industry Legal Services
Experience
Spencer Meador Johnson PLLC February 2015 - Present
Aylstock, Witkin, Kreis & Overholtz, PLLC 2014 - March 2015
Aylstock, Witkin, Kreis & Overholtz, PLLC September 2013 - July 2014
Aylstock, Witkin, Kreis & Overholtz, PLLC May 2013 - September 2013
West Corporation July 2009 - December 2011
Skills
Research, Legal Writing, Case Managment, Demand Letters, Manage Client..., Client Relations Skills, Product Liability, PowerPoint, Lexis Nexis, Case Management, Document Review, Civil Litigation, Commercial Litigation, Legal Research, Courts, Litigation, Trial Practice, Trials
Education
University of West Florida 2011 — 2013
Bachelor of Arts (B.A.), Legal Studies, General
Pensacola Junior College 2007 — 2009
Associate of Arts (AA), Computer Information Systems
Spencer Meador Johnson PLLC February 2015 - Present
Aylstock, Witkin, Kreis & Overholtz, PLLC 2014 - March 2015
Aylstock, Witkin, Kreis & Overholtz, PLLC September 2013 - July 2014
Aylstock, Witkin, Kreis & Overholtz, PLLC May 2013 - September 2013
West Corporation July 2009 - December 2011
Skills
Research, Legal Writing, Case Managment, Demand Letters, Manage Client..., Client Relations Skills, Product Liability, PowerPoint, Lexis Nexis, Case Management, Document Review, Civil Litigation, Commercial Litigation, Legal Research, Courts, Litigation, Trial Practice, Trials
Education
University of West Florida 2011 — 2013
Bachelor of Arts (B.A.), Legal Studies, General
Pensacola Junior College 2007 — 2009
Associate of Arts (AA), Computer Information Systems
Jeanette Contreras Jeanette Contreras's West Corporation Experience August 2007 - September 2009
Job Medical Customer Service
Industry Hospital & Health Care
Experience
McKesson 2012 - 2013
Avesis April 2012 - November 2012
LogistiCare June 2011 - April 2012
United Recovery Systems LP November 2009 - June 2011
West Corporation August 2007 - September 2009
Education
Rio Salado College 2012 — 2015
Black Canyon High School 2004 — 2006
McKesson 2012 - 2013
Avesis April 2012 - November 2012
LogistiCare June 2011 - April 2012
United Recovery Systems LP November 2009 - June 2011
West Corporation August 2007 - September 2009
Education
Rio Salado College 2012 — 2015
Black Canyon High School 2004 — 2006
Jared Martinez Jared Martinez's West Corporation Experience 2012 - 2012
Job Christus
Industry Health, Wellness and Fitness
Experience
Christus Santa Rosa Children’s Hospital August 2013 - Present
Blockbuster July 2009 - August 2013
West Corporation 2012 - 2012
City of San Antonio - Child Care Delivery Systems 2007 - 2008
Avalon Social Services 2005 - 2006
Skills
Data entry,...
Education
The University of Texas at San Antonio 2010 — 2012
Bachelors of Arts, Anthropology, 3.57 GPA, Cum Laude
San Antonio College 2001 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Christus Santa Rosa Children’s Hospital August 2013 - Present
Blockbuster July 2009 - August 2013
West Corporation 2012 - 2012
City of San Antonio - Child Care Delivery Systems 2007 - 2008
Avalon Social Services 2005 - 2006
Skills
Data entry,...
Education
The University of Texas at San Antonio 2010 — 2012
Bachelors of Arts, Anthropology, 3.57 GPA, Cum Laude
San Antonio College 2001 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Tina Bennett, PHR Tina Bennett, PHR's West Corporation Experience 2007 - 2008
Job Human Resources Manager at Accruent
Industry Human Resources
Experience
Accruent 2012 - Present
A-1 Chipseal & Rocky Mountain Pavement 2008 - 2010
Dr. Jack Staggs Counseling Clinic 2007 - 2008
West Corporation 2007 - 2008
Psychology Department, Texas A&M University 2004 - 2006
Skills
Organizational..., Performance Management, Employee Training, Project Management, Project Planning, Mediation, Risk Management, Strategy Alignment, Deferred Compensation, Workforce Planning, Recruiting, Employee Benefits, Human Resources, Policy, Customer Retention, Management, Technology Needs..., Onboarding, Employee Relations, HRIS
Education
Texas Tech University, Hill Country University Center 2011 — 2011
Certification, Human Resources Management
Sam Houston State University 2007 — 2008
Master of Arts, Counseling
Texas A&M University 2003 — 2006
Bachelor of Science, Psychology and Minor in Business Administration
Accruent 2012 - Present
A-1 Chipseal & Rocky Mountain Pavement 2008 - 2010
Dr. Jack Staggs Counseling Clinic 2007 - 2008
West Corporation 2007 - 2008
Psychology Department, Texas A&M University 2004 - 2006
Skills
Organizational..., Performance Management, Employee Training, Project Management, Project Planning, Mediation, Risk Management, Strategy Alignment, Deferred Compensation, Workforce Planning, Recruiting, Employee Benefits, Human Resources, Policy, Customer Retention, Management, Technology Needs..., Onboarding, Employee Relations, HRIS
Education
Texas Tech University, Hill Country University Center 2011 — 2011
Certification, Human Resources Management
Sam Houston State University 2007 — 2008
Master of Arts, Counseling
Texas A&M University 2003 — 2006
Bachelor of Science, Psychology and Minor in Business Administration
Adrianne McArthur Adrianne McArthur's West Corporation Experience March 2010 - December 2010
Job High Quality Professional
Industry Nonprofit Organization Management
Experience
Earth Day Pensacola April 2011 - Present
Ripples Into Waves Community Outreach Program 2011 - Present
West Corporation March 2010 - December 2010
University of Georgia August 2006 - December 2007
Skills
Communication Written, Customer Retention, Professional Services
Education
Thomas Edison State College 2009 — 2011
Bachelor of Arts, Social Sciences
Pensacola Junior College 1988 — 2005
Associates, Liberal Arts
Earth Day Pensacola April 2011 - Present
Ripples Into Waves Community Outreach Program 2011 - Present
West Corporation March 2010 - December 2010
University of Georgia August 2006 - December 2007
Skills
Communication Written, Customer Retention, Professional Services
Education
Thomas Edison State College 2009 — 2011
Bachelor of Arts, Social Sciences
Pensacola Junior College 1988 — 2005
Associates, Liberal Arts
John Vitale John Vitale's West Corporation Experience 2011 - Present
Job Successful Sales Professional & Sales Manager
Industry Executive Office
Experience
West Corporation 2011 - Present
Vitale Music Productions 1990 - Present
HEID Music 2011 - 2014
Full Compass Systems 1999 - 2011
Bag End / Modular Sound Systems 1990 - 1999
Vitale Music 1980 - 1989
Skills
Recording, Live Sound, Music, Trade Shows, Customer Service, Retail, Professional Audio, Video, Sales Management, Music Production, Strategic Planning, Lighting, Account Management, Event Management, Management, Sales, B2B, Training, Leadership, Selling, Budgets, Sound, Studio Recording, AV, Music Industry, Audio Engineering, Consumer Electronics, Guitarist, Team Building, Marketing, Live Events, Pro Tools, Band, Sound Design, Audio Editing, Streaming Media, Guitar, Drums, Concerts, Video Conferencing, Product Marketing, Audio Post Production, Digital Video, Audio Conferencing, Sound Reinforcement, Composition, Musicians, Logic Pro, Bands
Education
Roosevelt University 1974 — 1978
Bachelor of Arts, Music, Classical Guitar Performance
Roosevelt University 1974 — 1978
Bachelor’s Degree, Music Performance
West Corporation 2011 - Present
Vitale Music Productions 1990 - Present
HEID Music 2011 - 2014
Full Compass Systems 1999 - 2011
Bag End / Modular Sound Systems 1990 - 1999
Vitale Music 1980 - 1989
Skills
Recording, Live Sound, Music, Trade Shows, Customer Service, Retail, Professional Audio, Video, Sales Management, Music Production, Strategic Planning, Lighting, Account Management, Event Management, Management, Sales, B2B, Training, Leadership, Selling, Budgets, Sound, Studio Recording, AV, Music Industry, Audio Engineering, Consumer Electronics, Guitarist, Team Building, Marketing, Live Events, Pro Tools, Band, Sound Design, Audio Editing, Streaming Media, Guitar, Drums, Concerts, Video Conferencing, Product Marketing, Audio Post Production, Digital Video, Audio Conferencing, Sound Reinforcement, Composition, Musicians, Logic Pro, Bands
Education
Roosevelt University 1974 — 1978
Bachelor of Arts, Music, Classical Guitar Performance
Roosevelt University 1974 — 1978
Bachelor’s Degree, Music Performance
Mac Shumann Mac Shumann's West Corporation Experience November 2011 - June 2013
Job Safety/Compliance Partner, National Accounts, J. J. Keller & Associates, Inc.
Industry Transportation/Trucking/Railroad
Experience
J. J. Keller & Associates, Inc. June 2013 - Present
Ripon College September 2012 - Present
West Corporation November 2011 - June 2013
Green Bay Blizzard Professional Football August 2010 - November 2011
Lumberkings Baseball Club May 2008 - September 2008
Ripon College August 2007 - May 2008
Packaging Promo Edge July 2006 - January 2008
Skills
Sales, Management, Advertising, Event Planning, Press Releases, Coaching, Customer Service, Budgets, Training, Leadership, Merchandising, Sales Process, Microsoft Office, Marketing, Public Speaking
Education
Ripon College 2004 — 2008
Sports Management, Exercise Science, Psychology
Menasha High School 2000 — 2004
Diploma, General Studies
J. J. Keller & Associates, Inc. June 2013 - Present
Ripon College September 2012 - Present
West Corporation November 2011 - June 2013
Green Bay Blizzard Professional Football August 2010 - November 2011
Lumberkings Baseball Club May 2008 - September 2008
Ripon College August 2007 - May 2008
Packaging Promo Edge July 2006 - January 2008
Skills
Sales, Management, Advertising, Event Planning, Press Releases, Coaching, Customer Service, Budgets, Training, Leadership, Merchandising, Sales Process, Microsoft Office, Marketing, Public Speaking
Education
Ripon College 2004 — 2008
Sports Management, Exercise Science, Psychology
Menasha High School 2000 — 2004
Diploma, General Studies
Carlos T Medina's West Corporation Experience 2001 - 2003
Job Network Operations Manager at AlliedBarton Security Services
Industry Security and Investigations
Experience
AlliedBarton Security Services March 2007 - Present
Initial Security December 2005 - January 2007
Robert Half Technology January 2005 - January 2006
Hallmark Institute of Technology 2005 - 2006
West Telemarketing September 2003 - September 2004
West Corporation 2001 - 2003
Skills
Disaster Recovery, Troubleshooting, Software Documentation, Security, Windows 7, Network Administration, Vendor Management, Data Center, Cisco Technologies, System Administration, Active Directory, Switches, Networking, Security+, Business Continuity, Management, CompTIA Security+, Leadership
Education
University of the Incarnate Word 2007 — 2011
BAAS, Business Administration
San Antonio College 1996 — 2000
Associates, Computer Information Systems
AlliedBarton Security Services March 2007 - Present
Initial Security December 2005 - January 2007
Robert Half Technology January 2005 - January 2006
Hallmark Institute of Technology 2005 - 2006
West Telemarketing September 2003 - September 2004
West Corporation 2001 - 2003
Skills
Disaster Recovery, Troubleshooting, Software Documentation, Security, Windows 7, Network Administration, Vendor Management, Data Center, Cisco Technologies, System Administration, Active Directory, Switches, Networking, Security+, Business Continuity, Management, CompTIA Security+, Leadership
Education
University of the Incarnate Word 2007 — 2011
BAAS, Business Administration
San Antonio College 1996 — 2000
Associates, Computer Information Systems
Matthew Frederick Matthew Frederick's West Corporation Experience August 2010 - June 2011
Job Android Developer at AutoLoop
Industry Computer Software
Experience
AutoLoop October 2015 - Present
Cru June 2014 - October 2015
Greater Rochester Court Reporting Service, Inc. April 2014 - May 2014
A Beka Academy June 2011 - April 2014
West Corporation August 2010 - June 2011
Skills
Android Development, C++ Language, C#, Customer Service, HTML, Java, JavaScript, Perl, PHP, Python, SQL, MySQL, VBA, XML, XNA, XHTML
Education
University of Central Florida 2014 — 2016
Bachelor of Applied Science (BASc), Computer Software Engineering, 3.96
Pensacola State College 2012 — 2014
Associate of Science (AS), Computer Programming, 3.9
AutoLoop October 2015 - Present
Cru June 2014 - October 2015
Greater Rochester Court Reporting Service, Inc. April 2014 - May 2014
A Beka Academy June 2011 - April 2014
West Corporation August 2010 - June 2011
Skills
Android Development, C++ Language, C#, Customer Service, HTML, Java, JavaScript, Perl, PHP, Python, SQL, MySQL, VBA, XML, XNA, XHTML
Education
University of Central Florida 2014 — 2016
Bachelor of Applied Science (BASc), Computer Software Engineering, 3.96
Pensacola State College 2012 — 2014
Associate of Science (AS), Computer Programming, 3.9
Kristen Murphy Kristen Murphy's West Corporation Experience 2001 - Present
Job Regional Sales Manager, Strategic Global Accounts at InterCall
Industry Telecommunications
Experience
InterCall April 2001 - Present
West Corporation 2001 - Present
Skills
Unified Communications, UCaaS, Web Conferences, Audio Conferencing, Video Conferencing, VoIP, Telepresence, WebEx, Webcasting, Microsoft Technologies, Solution Selling, Webinars
Education
Radford University
Bachelor's degree
InterCall April 2001 - Present
West Corporation 2001 - Present
Skills
Unified Communications, UCaaS, Web Conferences, Audio Conferencing, Video Conferencing, VoIP, Telepresence, WebEx, Webcasting, Microsoft Technologies, Solution Selling, Webinars
Education
Radford University
Bachelor's degree
BRITANNY FIELDS BRITANNY FIELDS's West Corporation Experience March 2009 - October 2009
Job PRN Business Office Specialist at The Physician's Centre Hospital
Industry Hospital & Health Care
Experience
The Physician's Centre Hospital July 2012 - Present
West Corporation March 2009 - October 2009
College Station Medical Center May 2008 - August 2008
Simple Simons Pizza January 2005 - April 2008
Hearthstone Assisted Living September 2007 - November 2007
Sweeny Community Hospital March 2005 - April 2007
Sweeny Nursing Home February 2005 - March 2007
Matagorda Hospital March 2005 - January 2006
Skills
Microsoft Office, Typing, Computer Literate, Determined, Goal Oriented, Goal Development, Computer Graphics, Quality Assurance, Technical Communication, Telecommunications, Multitasker, Able To Work Under...
Education
Rasmussen College 2009 — 2013
Bachelor of Science, Healthcare Management
The Physician's Centre Hospital July 2012 - Present
West Corporation March 2009 - October 2009
College Station Medical Center May 2008 - August 2008
Simple Simons Pizza January 2005 - April 2008
Hearthstone Assisted Living September 2007 - November 2007
Sweeny Community Hospital March 2005 - April 2007
Sweeny Nursing Home February 2005 - March 2007
Matagorda Hospital March 2005 - January 2006
Skills
Microsoft Office, Typing, Computer Literate, Determined, Goal Oriented, Goal Development, Computer Graphics, Quality Assurance, Technical Communication, Telecommunications, Multitasker, Able To Work Under...
Education
Rasmussen College 2009 — 2013
Bachelor of Science, Healthcare Management
Kenneth M. Collins Jr. Kenneth M. Collins Jr.'s West Corporation Experience October 2004 - May 2013
Job Independent Contractor / LiveOps
Industry Consumer Services
Experience
LiveOps October 2004 - Present
Express Scripts / Medco Pharmaceuticals June 2010 - May 2013
West Corporation October 2004 - May 2013
US Navy Reserve May 1999 - May 2007
Southwest Gas Corporation October 1983 - February 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Outlook, Negotiation, Social Media, Security, Human Resources
Education
Phoenix College 1983 — 1984
Course Work, Business 101
Goerge Washington Carver High School 1976 — 1980
Diploma, Electronics
LiveOps October 2004 - Present
Express Scripts / Medco Pharmaceuticals June 2010 - May 2013
West Corporation October 2004 - May 2013
US Navy Reserve May 1999 - May 2007
Southwest Gas Corporation October 1983 - February 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Outlook, Negotiation, Social Media, Security, Human Resources
Education
Phoenix College 1983 — 1984
Course Work, Business 101
Goerge Washington Carver High School 1976 — 1980
Diploma, Electronics
Sandie Orendain's West Corporation Experience September 2008 - July 2011
Job at
Industry Cosmetics
Experience
Entourage Model and Talent Agency October 2014 - Present
Beauty Art Inc September 2013 - Present
Beauty Art Inc September 2011 - Present
West Corporation September 2008 - July 2011
Coppel SA de CV September 2001 - December 2005
The Home Depot August 2000 - September 2001
Skills
Microsoft Office, Customer Service, Retail, Microsoft Word, Outlook, PowerPoint, Microsoft Excel, Photoshop, Teamwork, Sales, Process Scheduler, Mac, Marketing, Team Leadership, Project Management, Event Planning, Inventory Management, Purchasing, Illustrator, Coaching, Photography, Payroll, Invoicing, Windows, Social Networking, Office Management, Merchandising, Administrative..., Budgets, Spreadsheets, Social Media Marketing, Office Administration, English, Call Centers, Project Planning, QuickBooks, Fashion, Inventory Control
Education
San Antonio College 2013 — 2013
Certificaction, HR Managment Certification
Universidad of Guadalajara, Guadalajara 1992 — 1997
BA, Interior Design
Entourage Model and Talent Agency October 2014 - Present
Beauty Art Inc September 2013 - Present
Beauty Art Inc September 2011 - Present
West Corporation September 2008 - July 2011
Coppel SA de CV September 2001 - December 2005
The Home Depot August 2000 - September 2001
Skills
Microsoft Office, Customer Service, Retail, Microsoft Word, Outlook, PowerPoint, Microsoft Excel, Photoshop, Teamwork, Sales, Process Scheduler, Mac, Marketing, Team Leadership, Project Management, Event Planning, Inventory Management, Purchasing, Illustrator, Coaching, Photography, Payroll, Invoicing, Windows, Social Networking, Office Management, Merchandising, Administrative..., Budgets, Spreadsheets, Social Media Marketing, Office Administration, English, Call Centers, Project Planning, QuickBooks, Fashion, Inventory Control
Education
San Antonio College 2013 — 2013
Certificaction, HR Managment Certification
Universidad of Guadalajara, Guadalajara 1992 — 1997
BA, Interior Design
Whitney B. Pierce's West Corporation Experience March 2011 - Present
Job Sales Manager at West Corporation
Industry Telecommunications
Experience
West Corporation March 2011 - Present
Skills
Sales, B2B, Conflict Resolution, Customer Relations, Customer Satisfaction, Management, Sales Management
Education
Portland State University
West Corporation March 2011 - Present
Skills
Sales, B2B, Conflict Resolution, Customer Relations, Customer Satisfaction, Management, Sales Management
Education
Portland State University
Nathan Rolofson Nathan Rolofson's West Corporation Experience November 2014 - Present
Job Programmer Analyst at West Corporation
Industry Telecommunications
Experience
West Corporation November 2014 - Present
Tigerpaw Software June 2012 - March 2014
Southeast Community College May 2011 - May 2012
Gage County Attorney's Office March 2010 - March 2010
OCIA International May 2008 - December 2009
Skills
Microsoft SQL Server, Windows, ASP.NET, Team Building, Web Applications, IIS, Visio, Networking, Database Administration, Leadership, Databases, Troubleshooting, PHP, Web Development, Customer Service, Microsoft Office, SharePoint, Strategic Planning, Web Design, Public Speaking
Education
Southeast Community College 2006 — 2008
A.A.S., Computer Information Technology
Peru State College 2002 — 2004
B.A.S., Business Administration - Management
Southeast Community College 1998 — 2001
A.A.S., Computer Programming Technology
West Corporation November 2014 - Present
Tigerpaw Software June 2012 - March 2014
Southeast Community College May 2011 - May 2012
Gage County Attorney's Office March 2010 - March 2010
OCIA International May 2008 - December 2009
Skills
Microsoft SQL Server, Windows, ASP.NET, Team Building, Web Applications, IIS, Visio, Networking, Database Administration, Leadership, Databases, Troubleshooting, PHP, Web Development, Customer Service, Microsoft Office, SharePoint, Strategic Planning, Web Design, Public Speaking
Education
Southeast Community College 2006 — 2008
A.A.S., Computer Information Technology
Peru State College 2002 — 2004
B.A.S., Business Administration - Management
Southeast Community College 1998 — 2001
A.A.S., Computer Programming Technology
Heather Haapapuro's West Corporation Experience February 2015 - Present
Job Sales Manager at West Corporation
Industry Outsourcing/Offshoring
Experience
West Corporation February 2015 - Present
Alta Resources June 2013 - February 2015
Alta Resources August 2012 - July 2013
Rasmussen College 2012 - 2013
Alta Resources April 2011 - August 2012
Skills
Bilingual-English/Spanis..., Call Centers, Six Sigma, Customer Experience, Training, Executive Coaching, Cake Decorating, Spanish-English, Management, Sales, Account Management, Performance Metrics, Customer Service, Time Management
Education
Rasmussen College-Wisconsin 2012 — 2014
Bachelor's degree, Business Administration, Management and Operations
Hortonville High School 2006 — 2010
General Studies, General Studies
West Corporation February 2015 - Present
Alta Resources June 2013 - February 2015
Alta Resources August 2012 - July 2013
Rasmussen College 2012 - 2013
Alta Resources April 2011 - August 2012
Skills
Bilingual-English/Spanis..., Call Centers, Six Sigma, Customer Experience, Training, Executive Coaching, Cake Decorating, Spanish-English, Management, Sales, Account Management, Performance Metrics, Customer Service, Time Management
Education
Rasmussen College-Wisconsin 2012 — 2014
Bachelor's degree, Business Administration, Management and Operations
Hortonville High School 2006 — 2010
General Studies, General Studies
Alisha Anderson-Goodridge Alisha Anderson-Goodridge's West Corporation Experience August 2013 - Present
Job Accounting/Cust. Service/Property Manager Seeking New Opportunity
Industry Accounting
Experience
West Corporation August 2013 - Present
Self Employed July 2010 - Present
Verizon Wireless September 2007 - July 2010
ManpowerGroup October 2004 - August 2007
Skills
Accounts Payable, Microsoft Office, Office Equipment, Accounts Receivable, Payroll, Data Entry, Spreadsheets, QuickBooks, Outlook, Customer Service, Accounting, Invoicing, PeopleSoft, Inventory Management, Call Center, Customer Satisfaction, Account Reconciliation, Microsoft Excel, Access, Office Management, Budgets, Bookkeeping, General Ledger, Time Management, Supervisory Skills, Administration
Education
Robert Morris University 2006 — 2008
Bachelor of Business Administration, Management
Robert Morris University 2004 — 2006
Associate in Applied Science, Business Administration
West Corporation August 2013 - Present
Self Employed July 2010 - Present
Verizon Wireless September 2007 - July 2010
ManpowerGroup October 2004 - August 2007
Skills
Accounts Payable, Microsoft Office, Office Equipment, Accounts Receivable, Payroll, Data Entry, Spreadsheets, QuickBooks, Outlook, Customer Service, Accounting, Invoicing, PeopleSoft, Inventory Management, Call Center, Customer Satisfaction, Account Reconciliation, Microsoft Excel, Access, Office Management, Budgets, Bookkeeping, General Ledger, Time Management, Supervisory Skills, Administration
Education
Robert Morris University 2006 — 2008
Bachelor of Business Administration, Management
Robert Morris University 2004 — 2006
Associate in Applied Science, Business Administration
Drew Swayne Drew Swayne's West Corporation Experience September 2006 - December 2006
Job GIS Analyst (Technical Lead) at State of Montana Department of Natural Resources & Conservation
Industry Information Technology and Services
Experience
State of Montana November 2013 - Present
State of Montana April 2012 - November 2013
Kapala IT, LLC October 2009 - February 2012
Depave October 2008 - November 2011
Audubon Society of Portland February 2009 - March 2011
The Heathman Hotel October 2007 - October 2009
The Davenport Hotel September 2006 - September 2007
Red Bull North America November 2006 - July 2007
West Corporation September 2006 - December 2006
Semiahmoo Resort December 2004 - July 2006
Skills
ArcGIS, GIS, ESRI, Spatial Databases, Cartography, Spatial Analysis, GPS, Google Earth, Google Maps, Microsoft Office, Adobe Creative Suite, ERDAS Imagine, ArcGIS Online, ArcGIS 10.1, ArcGIS 10, ArcGIS 9.3.1, PL/SQL Developer, PL/SQL, Python, Visual Basic, Arcpy, Geoprocessing, Erdas Imagine 9.3, Trimble GPS Pathfinder..., Trimble Juno GPS, Trimble GeoExplorer 3..., Garmin eTrex Vista GPS, Windows, Leopard, Google Sketch-Up, Google Docs, Amazon S3, Google Analytics, Amazon Web Services..., Leaflet, ArcGIS Server, ArcSDE
Education
Portland State University 2010 — 2011
Graduate Certificate, Geographic Information Systems
Western Washington University 2000 — 2005
BA, Environmental Studies/Journalism
State of Montana November 2013 - Present
State of Montana April 2012 - November 2013
Kapala IT, LLC October 2009 - February 2012
Depave October 2008 - November 2011
Audubon Society of Portland February 2009 - March 2011
The Heathman Hotel October 2007 - October 2009
The Davenport Hotel September 2006 - September 2007
Red Bull North America November 2006 - July 2007
West Corporation September 2006 - December 2006
Semiahmoo Resort December 2004 - July 2006
Skills
ArcGIS, GIS, ESRI, Spatial Databases, Cartography, Spatial Analysis, GPS, Google Earth, Google Maps, Microsoft Office, Adobe Creative Suite, ERDAS Imagine, ArcGIS Online, ArcGIS 10.1, ArcGIS 10, ArcGIS 9.3.1, PL/SQL Developer, PL/SQL, Python, Visual Basic, Arcpy, Geoprocessing, Erdas Imagine 9.3, Trimble GPS Pathfinder..., Trimble Juno GPS, Trimble GeoExplorer 3..., Garmin eTrex Vista GPS, Windows, Leopard, Google Sketch-Up, Google Docs, Amazon S3, Google Analytics, Amazon Web Services..., Leaflet, ArcGIS Server, ArcSDE
Education
Portland State University 2010 — 2011
Graduate Certificate, Geographic Information Systems
Western Washington University 2000 — 2005
BA, Environmental Studies/Journalism
Darren Ray Doc Evans Darren Ray Doc Evans's West Corporation Experience May 2011 - August 2012
Job Technical Trainer at Administrative Office of the United States Courts
Industry Information Technology and Services
Experience
Administrative Office of the United States Courts April 2015 - Present
DRE CREATIVE CDS November 2003 - Present
Coley Solutions 2014 - October 2014
TRICOR Industries March 2013 - September 2013
West Corporation May 2011 - August 2012
TakeLessons.com October 2009 - January 2011
DRE Creative February 2005 - October 2009
HCA February 1999 - December 2005
LifeSource April 1996 - November 1999
Celtic Dreams Studios January 1994 - January 1999
Skills
Training & Development, Multimedia, Video, Photoshop, Video Production, Music Production, Web Design, Production Managment, Video Editing, Graphic Design, Media Production, Final Cut Pro, Sound, Entertainment, Production Management, 3D Animation, Instructional Design
Education
University of North Texas 2009 — 2010
Bachelor’s Degree, Applied Technologies & Performance Improvement
San Antonio College 2004 — 2008
Associate of Applied Science, Digital Design - Graphic Art
United States Army Signal School 1986 — 1987
Fort Gordon, Communications
Administrative Office of the United States Courts April 2015 - Present
DRE CREATIVE CDS November 2003 - Present
Coley Solutions 2014 - October 2014
TRICOR Industries March 2013 - September 2013
West Corporation May 2011 - August 2012
TakeLessons.com October 2009 - January 2011
DRE Creative February 2005 - October 2009
HCA February 1999 - December 2005
LifeSource April 1996 - November 1999
Celtic Dreams Studios January 1994 - January 1999
Skills
Training & Development, Multimedia, Video, Photoshop, Video Production, Music Production, Web Design, Production Managment, Video Editing, Graphic Design, Media Production, Final Cut Pro, Sound, Entertainment, Production Management, 3D Animation, Instructional Design
Education
University of North Texas 2009 — 2010
Bachelor’s Degree, Applied Technologies & Performance Improvement
San Antonio College 2004 — 2008
Associate of Applied Science, Digital Design - Graphic Art
United States Army Signal School 1986 — 1987
Fort Gordon, Communications
LaRhonda Smith LaRhonda Smith's West Corporation Experience April 2015 - Present
Job Customer Service & Support at West Corporation
Industry Airlines/Aviation
Experience
West Corporation April 2015 - Present
Williams-Sonoma, Inc. September 1998 - Present
Southwest Airlines 2011 - 2014
Skills
Customer Service
Education
Del City Highschool 1987 — 1990
High School, General Courses, Senior
Rose State College
Certification Nursing Assistant/Home Health Long Term Care, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing, Sophmore
West Corporation April 2015 - Present
Williams-Sonoma, Inc. September 1998 - Present
Southwest Airlines 2011 - 2014
Skills
Customer Service
Education
Del City Highschool 1987 — 1990
High School, General Courses, Senior
Rose State College
Certification Nursing Assistant/Home Health Long Term Care, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing, Sophmore
Robert Chalanczuk Robert Chalanczuk's West Corporation Experience November 2006 - June 2007
Job
Industry Financial Services
Experience
Kellermeyer Bergensons Services, LLC May 2015 - Present
Regions Financial Corporation March 2012 - Present
arvato Financial Solutions, Global F&A January 2011 - March 2012
arvato Financial Solutions, Global F&A January 2011 - March 2012
AT&T June 2007 - July 2010
West Corporation November 2006 - June 2007
Skills
Microsoft Office, Management, Customer Service, Finance, Microsoft Excel, Financial Analysis, Sales, Banking, Customer Satisfaction, English, Budgets, Team Building, Accounting, Business Analysis, Training
Education
Gulf Coast State College 2010 — 2011
Economist, Banking and Financial Support Services
Pensacola State College 2007 — 2010
Paralegal, Law
Kellermeyer Bergensons Services, LLC May 2015 - Present
Regions Financial Corporation March 2012 - Present
arvato Financial Solutions, Global F&A January 2011 - March 2012
arvato Financial Solutions, Global F&A January 2011 - March 2012
AT&T June 2007 - July 2010
West Corporation November 2006 - June 2007
Skills
Microsoft Office, Management, Customer Service, Finance, Microsoft Excel, Financial Analysis, Sales, Banking, Customer Satisfaction, English, Budgets, Team Building, Accounting, Business Analysis, Training
Education
Gulf Coast State College 2010 — 2011
Economist, Banking and Financial Support Services
Pensacola State College 2007 — 2010
Paralegal, Law
Edgar Nicolas Edgar Nicolas's West Corporation Experience June 2010 - June 2012
Job Electrical and Computer Engineering student
Industry
Experience
Wells Fargo June 2011 - Present
West Corporation June 2010 - June 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, HDL Designer, Verilog, C, C++, Assembly Language, Technical Support, Function Generator, Spectrum Analyzer, Linux, Arduino, PSpice, Matlab, AutoCAD, LabVIEW, Mac
Education
The University of Texas at San Antonio 2012 — 2015
Bachelor's degree, Electrical and Electronics Engineering
San Antonio College 2009 — 2012
Liberal Arts, Engineering
Wells Fargo June 2011 - Present
West Corporation June 2010 - June 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, HDL Designer, Verilog, C, C++, Assembly Language, Technical Support, Function Generator, Spectrum Analyzer, Linux, Arduino, PSpice, Matlab, AutoCAD, LabVIEW, Mac
Education
The University of Texas at San Antonio 2012 — 2015
Bachelor's degree, Electrical and Electronics Engineering
San Antonio College 2009 — 2012
Liberal Arts, Engineering
Christopher Ross French II Christopher Ross French II's West Corporation Experience December 2014 - April 2015
Job Navy Federal Memeber Services
Industry Information Technology and Services
Experience
Navy Federal Credit Union May 2015 - Present
eBay Marketplaces August 2012 - Present
West Corporation December 2014 - April 2015
Trans World Entertainment January 2009 - August 2012
Trans World Entertainment June 2004 - January 2010
Skills
Social Networking, Sales, Visual Merchandising, Marketing, Social Media Marketing, Social Media, Inventory Management, Store Management, Customer Satisfaction, Leadership, Customer Service, Data Entry, Virtual Environmental..., Audio Engineering, Texture Artist, Web Design, Guitar Repair, Wireless Networking, Computer Repair, Cloud Computing, Digital Media Services, Information Technology, Team Leadership, Generic Programming
Education
University of Phoenix 2013 — 2015
Bachelor of Technology (B.Tech.), Computer Systems Networking and Telecommunications
University of West Florida 2010 — 2012
Bachelor's degree, Business Administration and Management, General
Pensacola State College 2004 — 2009
Associate of Arts (A.A.), General Studies, 2.5
Navy Federal Credit Union May 2015 - Present
eBay Marketplaces August 2012 - Present
West Corporation December 2014 - April 2015
Trans World Entertainment January 2009 - August 2012
Trans World Entertainment June 2004 - January 2010
Skills
Social Networking, Sales, Visual Merchandising, Marketing, Social Media Marketing, Social Media, Inventory Management, Store Management, Customer Satisfaction, Leadership, Customer Service, Data Entry, Virtual Environmental..., Audio Engineering, Texture Artist, Web Design, Guitar Repair, Wireless Networking, Computer Repair, Cloud Computing, Digital Media Services, Information Technology, Team Leadership, Generic Programming
Education
University of Phoenix 2013 — 2015
Bachelor of Technology (B.Tech.), Computer Systems Networking and Telecommunications
University of West Florida 2010 — 2012
Bachelor's degree, Business Administration and Management, General
Pensacola State College 2004 — 2009
Associate of Arts (A.A.), General Studies, 2.5
Brandon Houle Brandon Houle's West Corporation Experience May 2014 - Present
Job at Houle International
Industry Marketing and Advertising
Experience
West Corporation May 2014 - Present
Houle International 2014 - Present
West Corporation December 2013 - May 2014
Camera Case Wireless November 2011 - December 2013
Camera Case Wireless January 2013 - July 2013
Camera Case Wireless February 2011 - November 2011
Camera Case Wireless September 2009 - February 2011
Skills
Team Building, Customer Service, Wireless, Sales Process, Retail, Sales Operations, Sales Management, Team Leadership, Strategic Planning, Microsoft Office, Nutrition, Sports, Smartphones, Marketing, Merchandising, Marketing Strategy, Microsoft Excel
Education
Rasmussen College-Wisconsin 2012 — 2014
Bachelor's Degree, Human Resources and Organizational Leadership, 4.0
UW OSHKOSH 2004 — 2007
UW MADISON 2002 — 2004
Oshkosh North High School
West Corporation May 2014 - Present
Houle International 2014 - Present
West Corporation December 2013 - May 2014
Camera Case Wireless November 2011 - December 2013
Camera Case Wireless January 2013 - July 2013
Camera Case Wireless February 2011 - November 2011
Camera Case Wireless September 2009 - February 2011
Skills
Team Building, Customer Service, Wireless, Sales Process, Retail, Sales Operations, Sales Management, Team Leadership, Strategic Planning, Microsoft Office, Nutrition, Sports, Smartphones, Marketing, Merchandising, Marketing Strategy, Microsoft Excel
Education
Rasmussen College-Wisconsin 2012 — 2014
Bachelor's Degree, Human Resources and Organizational Leadership, 4.0
UW OSHKOSH 2004 — 2007
UW MADISON 2002 — 2004
Oshkosh North High School
Alexander Carter's West Corporation Experience November 2013 - Present
Job Strategic Account Executive, Lead Strategist at West Corporation
Industry Hospital & Health Care
Experience
West Corporation November 2013 - Present
Imalogix June 2013 - November 2013
West Corporation February 2010 - June 2013
Edward Jones September 2009 - January 2010
GE Healthcare January 2008 - September 2009
GE Healthcare January 2006 - December 2007
GE Healthcare May 2005 - December 2006
Molex March 2003 - May 2005
Molex January 2000 - March 2003
Skills
CRM software, Microsoft Office, Prospecting, Professional Selling..., Strategic Selling –..., Situational Sales..., Customer Focused..., Power Messaging –..., Training Consultants..., Strategic Selling, Miller Heiman, Situational Sales..., Qualifying Prospects, Strategic Planning, Sales, Management, CRM, B2B, Account Management, Business Development, Program Management, Sales Presentations, Innovation, Cross-functional Team..., Statistics, Customer Engagement, Sale Operational..., Cold Calling, Capital Equipment Sales, Sales Process, Healthcare Information..., Huthwaite SPIN Selling, Competitive Analysis, Enterprise Software, Customer Satisfaction, Marketing, Healthcare, Leadership, Sales Management, Product Launch, Solution Selling, Salesforce.com, Direct Sales, Selling
Education
Purdue University 1997 — 2000
BS, Industrial Distribution
West Corporation November 2013 - Present
Imalogix June 2013 - November 2013
West Corporation February 2010 - June 2013
Edward Jones September 2009 - January 2010
GE Healthcare January 2008 - September 2009
GE Healthcare January 2006 - December 2007
GE Healthcare May 2005 - December 2006
Molex March 2003 - May 2005
Molex January 2000 - March 2003
Skills
CRM software, Microsoft Office, Prospecting, Professional Selling..., Strategic Selling –..., Situational Sales..., Customer Focused..., Power Messaging –..., Training Consultants..., Strategic Selling, Miller Heiman, Situational Sales..., Qualifying Prospects, Strategic Planning, Sales, Management, CRM, B2B, Account Management, Business Development, Program Management, Sales Presentations, Innovation, Cross-functional Team..., Statistics, Customer Engagement, Sale Operational..., Cold Calling, Capital Equipment Sales, Sales Process, Healthcare Information..., Huthwaite SPIN Selling, Competitive Analysis, Enterprise Software, Customer Satisfaction, Marketing, Healthcare, Leadership, Sales Management, Product Launch, Solution Selling, Salesforce.com, Direct Sales, Selling
Education
Purdue University 1997 — 2000
BS, Industrial Distribution
Catherine Cazares Catherine Cazares's West Corporation Experience 1999 - 2003
Job Award winning Customer Service Representative
Industry Consumer Services
Experience
Beldon Home Solutions 2013 - Present
L.K. Jordan & Associates 2009 - 2013
Norwood Promotional Products 2005 - 2009
West Corporation 1999 - 2003
Skills
Customer Service, Customer Satisfaction, Sales Management, Team Building, New Business Development, Sales, Project Management, Marketing, Advertising, English, Coaching, Team Leadership, Microsoft Word, Inventory Management, Social Media Marketing, Account Management, Microsoft Excel, Data Entry, Strategic Planning, PowerPoint, Marketing Strategy, Research, Event Planning, Windows, Microsoft Office, Business Strategy, Call Centers, English to Spanish, Spanish Translation, Laser Scanning, Customer Support, Teamwork, Team Motivation, Cross Selling, Multi-line Phone, At Multitasking
Education
San Antonio College 1998 — 1999
Thomas Jefferson High School 1994 — 1998
H.S. Diploma
Beldon Home Solutions 2013 - Present
L.K. Jordan & Associates 2009 - 2013
Norwood Promotional Products 2005 - 2009
West Corporation 1999 - 2003
Skills
Customer Service, Customer Satisfaction, Sales Management, Team Building, New Business Development, Sales, Project Management, Marketing, Advertising, English, Coaching, Team Leadership, Microsoft Word, Inventory Management, Social Media Marketing, Account Management, Microsoft Excel, Data Entry, Strategic Planning, PowerPoint, Marketing Strategy, Research, Event Planning, Windows, Microsoft Office, Business Strategy, Call Centers, English to Spanish, Spanish Translation, Laser Scanning, Customer Support, Teamwork, Team Motivation, Cross Selling, Multi-line Phone, At Multitasking
Education
San Antonio College 1998 — 1999
Thomas Jefferson High School 1994 — 1998
H.S. Diploma
Megan Hopfensperger Megan Hopfensperger's West Corporation Experience January 2010 - Present
Job Brand Ambassador
Industry Consumer Services
Experience
West Corporation January 2010 - Present
Miles Kimball August 2009 - January 2010
APAC Customer Services June 2006 - February 2009
Shopko October 2003 - June 2006
Skills
LexisNexis, Microsoft Access, Microsoft Excel, Time Management, LexisNexis TimeMap, Customer Service, Customer Experience, Retail, Sales, Data Entry, Call Centers, Customer Satisfaction, Telephone Skills, Marketing, Microsoft Word, Outlook, Customer Retention
Education
Rasmussen College-Wisconsin 2013 — 2014
Associate of Applied Science, Paralegal
University of Wisconsin-Green Bay 2004 — 2006
Brillion High School 2000 — 2004
West Corporation January 2010 - Present
Miles Kimball August 2009 - January 2010
APAC Customer Services June 2006 - February 2009
Shopko October 2003 - June 2006
Skills
LexisNexis, Microsoft Access, Microsoft Excel, Time Management, LexisNexis TimeMap, Customer Service, Customer Experience, Retail, Sales, Data Entry, Call Centers, Customer Satisfaction, Telephone Skills, Marketing, Microsoft Word, Outlook, Customer Retention
Education
Rasmussen College-Wisconsin 2013 — 2014
Associate of Applied Science, Paralegal
University of Wisconsin-Green Bay 2004 — 2006
Brillion High School 2000 — 2004
Lela Welsh Lela Welsh's West Corporation Experience February 2003 - Present
Job Sr Operations Manager at West Corporation
Industry Telecommunications
Experience
West Corporation February 2003 - Present
Telesoft Corp. April 2001 - October 2003
Telespectrum March 1998 - April 2001
Skills
Telecommunications, Vendor Management, Process Improvement, Call Center, IVR, Project Management, Telephony, Integration, Team Leadership, Management, Workforce Management, Customer Service, Visio, SDLC, Account Management, Call Centers, Customer Satisfaction, Outsourcing, CRM, Customer Experience, Contact Centers, Project Planning, Customer Retention, Troubleshooting, Service Delivery, VoIP, Technical Support, Data Center, Avaya, Unified Communications, Cross-functional Team..., BPO, CTI, ACD, Inbound Marketing, Mobile Devices, Product Management, Genesys, Wireless, Managed Services, SIP, System Deployment
Education
Peru State College 1977 — 1978
West Corporation February 2003 - Present
Telesoft Corp. April 2001 - October 2003
Telespectrum March 1998 - April 2001
Skills
Telecommunications, Vendor Management, Process Improvement, Call Center, IVR, Project Management, Telephony, Integration, Team Leadership, Management, Workforce Management, Customer Service, Visio, SDLC, Account Management, Call Centers, Customer Satisfaction, Outsourcing, CRM, Customer Experience, Contact Centers, Project Planning, Customer Retention, Troubleshooting, Service Delivery, VoIP, Technical Support, Data Center, Avaya, Unified Communications, Cross-functional Team..., BPO, CTI, ACD, Inbound Marketing, Mobile Devices, Product Management, Genesys, Wireless, Managed Services, SIP, System Deployment
Education
Peru State College 1977 — 1978
Anthony Benitez's West Corporation Experience January 2004 - February 2009
Job Business Development & Sales, Carenet Healthcare Services
Industry Outsourcing/Offshoring
Experience
Carenet Healthcare Services March 2009 - Present
West Corporation January 2004 - February 2009
West Corporation Revenue Generation March 2002 - February 2004
Skills
Healthcare, Call Center, Medicare, Medicaid, Consultative Selling, Product Support, Sales Management, New Business Development, Sales Support, B2B, Outsourcing, Selling, Strategic Planning, Process Improvement, Strategic Partnerships, Cold Calling, Healthcare Management, Managed Care, Health Insurance, Call Centers, Management, Strategy, Business Development, Sales Process, CRM, Sales, Sales Operations, Key Account Management, Client Development, Account Management
Education
San Antonio College
Carenet Healthcare Services March 2009 - Present
West Corporation January 2004 - February 2009
West Corporation Revenue Generation March 2002 - February 2004
Skills
Healthcare, Call Center, Medicare, Medicaid, Consultative Selling, Product Support, Sales Management, New Business Development, Sales Support, B2B, Outsourcing, Selling, Strategic Planning, Process Improvement, Strategic Partnerships, Cold Calling, Healthcare Management, Managed Care, Health Insurance, Call Centers, Management, Strategy, Business Development, Sales Process, CRM, Sales, Sales Operations, Key Account Management, Client Development, Account Management
Education
San Antonio College
Sean Hoffman Sean Hoffman's West Corporation Experience April 2011 - November 2011
Job App Developer at Pivotal Data Technologies
Industry Computer Software
Experience
The Coffee Nerds October 2013 - Present
Pivotal Data Technologies September 2012 - Present
Best Buy May 2012 - February 2013
West Corporation April 2011 - November 2011
Circle K February 2009 - May 2011
Pensacola State College Police Department August 2009 - January 2011
Skills
Computer software..., Virus removal, Over Clocking Systems, Microsoft Office, C Programming, Java Programming, Objective C Programming, Adroid Development, iOS Development, JavaScript Programming, C, Java, Troubleshooting, OS X, JavaScript, Customer Service, Objective-C, Android, Programming, iOS development, Visual Basic, Virus Removal, Mobile Applications, Databases
Education
University of West Florida 2011 — 2013
Bachelor of Science (BS), Computer Science, 3.61
Pensacola State College 2008 — 2011
Associate of Arts and Sciences (AAS), Pensacola State College, 3.5
The Coffee Nerds October 2013 - Present
Pivotal Data Technologies September 2012 - Present
Best Buy May 2012 - February 2013
West Corporation April 2011 - November 2011
Circle K February 2009 - May 2011
Pensacola State College Police Department August 2009 - January 2011
Skills
Computer software..., Virus removal, Over Clocking Systems, Microsoft Office, C Programming, Java Programming, Objective C Programming, Adroid Development, iOS Development, JavaScript Programming, C, Java, Troubleshooting, OS X, JavaScript, Customer Service, Objective-C, Android, Programming, iOS development, Visual Basic, Virus Removal, Mobile Applications, Databases
Education
University of West Florida 2011 — 2013
Bachelor of Science (BS), Computer Science, 3.61
Pensacola State College 2008 — 2011
Associate of Arts and Sciences (AAS), Pensacola State College, 3.5
Ben Morse Ben Morse's West Corporation Experience August 2001 - February 2006
Job Interaction Center Certified Engineer at Carenet Healthcare Services
Industry Telecommunications
Experience
Carenet Healthcare Services December 2012 - Present
Globalscope November 2011 - December 2012
SWBC February 2006 - November 2011
West Corporation August 2001 - February 2006
mci worldcom 2000 - 2001
HEB 1997 - 2000
Skills
ACIS - Avaya Aura®..., Cetis - Telematrix SIP..., Call Center, SIP, Avaya, Switches, Troubleshooting, Call Centers, IVR, Servers, ACD, Telecommunications, Voice Mail, Vendor Management, Workforce Management, Active Directory, VoIP, IP, LAN-WAN, SharePoint, Software Documentation, TCP/IP, Call Logging, Disaster Recovery, T1, Software Installation, Unified Communications, Integration, Cabling, Visio, Contact Centers, Ethernet, IT Management, Network Architecture, Wireless, VPN, Security, Data Center, System Deployment, Telephony, Avaya Technologies
Education
San Antonio College 1992 — 1994
Associates, Psychology
Carenet Healthcare Services December 2012 - Present
Globalscope November 2011 - December 2012
SWBC February 2006 - November 2011
West Corporation August 2001 - February 2006
mci worldcom 2000 - 2001
HEB 1997 - 2000
Skills
ACIS - Avaya Aura®..., Cetis - Telematrix SIP..., Call Center, SIP, Avaya, Switches, Troubleshooting, Call Centers, IVR, Servers, ACD, Telecommunications, Voice Mail, Vendor Management, Workforce Management, Active Directory, VoIP, IP, LAN-WAN, SharePoint, Software Documentation, TCP/IP, Call Logging, Disaster Recovery, T1, Software Installation, Unified Communications, Integration, Cabling, Visio, Contact Centers, Ethernet, IT Management, Network Architecture, Wireless, VPN, Security, Data Center, System Deployment, Telephony, Avaya Technologies
Education
San Antonio College 1992 — 1994
Associates, Psychology
Kevin A. Smith Kevin A. Smith's West Corporation Experience January 1998 - January 1999
Job Real Estate Broker & Instructor
Industry Real Estate
Experience
Wexford Enterprises, Inc November 2004 - Present
Fisher Brothers October 2007 - May 2011
NYCDC-Benefit Funds January 2002 - August 2006
Liberty Management, Inc. January 2000 - January 2001
Texas Apartment Locators, Inc January 1999 - January 2000
West Corporation January 1998 - January 1999
Skills
Customer Service, Market Research, Client Analysis, Strategic Planning, Residential Homes, Commercial Real Estate, Operations Management, Proposal Writing, Real Estate, Real Estate Transactions, Negotiation, Investment Properties, Microsoft Office, Property Management, Microsoft Excel, Marketing Strategy, Financial Analysis, Leases, Short Sales, New Business Development, Sellers, Property, Real Estate Economics, Real Estate Financing, Selling, Investors, Investments, Condos, Apartments, Foreclosures, Relocation, Buyers, First Time Home Buyers, Buyer Representation, Townhomes, Single Family Homes, Marketing, New Home Sales, Listings, Training, Social Networking, Advertising, Rentals, Brokerage, REO, FHA, Disposition, Tenant, Corporate Real Estate, Building Strong...
Education
New York University 2010 — 2014
Master of Science, Strategic Real Estate
St. John's University 1990 — 2010
Bachelor of Science, Sports Management
Wexford Enterprises, Inc November 2004 - Present
Fisher Brothers October 2007 - May 2011
NYCDC-Benefit Funds January 2002 - August 2006
Liberty Management, Inc. January 2000 - January 2001
Texas Apartment Locators, Inc January 1999 - January 2000
West Corporation January 1998 - January 1999
Skills
Customer Service, Market Research, Client Analysis, Strategic Planning, Residential Homes, Commercial Real Estate, Operations Management, Proposal Writing, Real Estate, Real Estate Transactions, Negotiation, Investment Properties, Microsoft Office, Property Management, Microsoft Excel, Marketing Strategy, Financial Analysis, Leases, Short Sales, New Business Development, Sellers, Property, Real Estate Economics, Real Estate Financing, Selling, Investors, Investments, Condos, Apartments, Foreclosures, Relocation, Buyers, First Time Home Buyers, Buyer Representation, Townhomes, Single Family Homes, Marketing, New Home Sales, Listings, Training, Social Networking, Advertising, Rentals, Brokerage, REO, FHA, Disposition, Tenant, Corporate Real Estate, Building Strong...
Education
New York University 2010 — 2014
Master of Science, Strategic Real Estate
St. John's University 1990 — 2010
Bachelor of Science, Sports Management
Paul McGinnis Paul McGinnis's West Corporation Experience August 2006 - March 2008
Job Professional Coach, Keynote Speaker, and Training Leader
Industry Professional Training & Coaching
Experience
McGinnis Consulting Group May 2014 - Present
U. S. Cellular July 2013 - Present
U. S. Cellular August 2011 - July 2013
U.S. Cellular January 2009 - August 2011
US Cellular January 2009 - November 2009
Rockford Park District March 2008 - October 2008
West Corporation August 2006 - March 2008
West Corporation February 2000 - August 2006
West Corporation December 1998 - February 2006
Skills
Coaching, Leadership, Customer Service, Training, Staff Development, Customer Satisfaction, Sales, Instructional Design, Needs Analysis, Leadership Development, Employee Engagement, Organizational..., Performance Management, Conflict Resolution, E-Learning, Program Management, Recruiting, Budgets, Process Improvement, Onboarding, Change Management, Employee Relations, Strategic Planning, HRIS, Public Speaking, Training Delivery, Team Building, Instructor-led Training, Project Management, Team Leadership, Management, Business Development, ADDIE, Employee Training, Time Management, Learning Management..., Call Centers, Workshop Facilitation, Interviews, Vendor Management, Project Planning, Customer Retention, Employee Benefits, Human Resources, Forecasting, Product Management, Organizational..., Customer Experience, Hiring, Sales Management
Education
Coach Training Alliance 2014 — 2014
Certification, Business Coaching
Rockford University 1985 — 1988
BA, English and History
Rock Valley College 1983 — 1985
Assoc, Liberal Arts
McGinnis Consulting Group May 2014 - Present
U. S. Cellular July 2013 - Present
U. S. Cellular August 2011 - July 2013
U.S. Cellular January 2009 - August 2011
US Cellular January 2009 - November 2009
Rockford Park District March 2008 - October 2008
West Corporation August 2006 - March 2008
West Corporation February 2000 - August 2006
West Corporation December 1998 - February 2006
Skills
Coaching, Leadership, Customer Service, Training, Staff Development, Customer Satisfaction, Sales, Instructional Design, Needs Analysis, Leadership Development, Employee Engagement, Organizational..., Performance Management, Conflict Resolution, E-Learning, Program Management, Recruiting, Budgets, Process Improvement, Onboarding, Change Management, Employee Relations, Strategic Planning, HRIS, Public Speaking, Training Delivery, Team Building, Instructor-led Training, Project Management, Team Leadership, Management, Business Development, ADDIE, Employee Training, Time Management, Learning Management..., Call Centers, Workshop Facilitation, Interviews, Vendor Management, Project Planning, Customer Retention, Employee Benefits, Human Resources, Forecasting, Product Management, Organizational..., Customer Experience, Hiring, Sales Management
Education
Coach Training Alliance 2014 — 2014
Certification, Business Coaching
Rockford University 1985 — 1988
BA, English and History
Rock Valley College 1983 — 1985
Assoc, Liberal Arts
Savitha Shankar Savitha Shankar's West Corporation Experience March 2008 - May 2015
Job
Industry Health, Wellness and Fitness
Experience
ShapeUp, Inc. May 2015 - Present
Fetch November 2014 - May 2015
West Corporation March 2008 - May 2015
Higher One June 2014 - October 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
Pondicherry University 1997 — 2001
Bachelor of Science
ShapeUp, Inc. May 2015 - Present
Fetch November 2014 - May 2015
West Corporation March 2008 - May 2015
Higher One June 2014 - October 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
Pondicherry University 1997 — 2001
Bachelor of Science
Amanda Klug's West Corporation Experience January 2005 - May 2007
Job Systems Analyst
Industry Banking
Experience
American National Bank June 2012 - Present
West Corporation January 2005 - May 2007
Goddard School August 2005 - February 2006
Education
Saint Louis University 2001 — 2004
Bachelor of Science, Physics
American National Bank June 2012 - Present
West Corporation January 2005 - May 2007
Goddard School August 2005 - February 2006
Education
Saint Louis University 2001 — 2004
Bachelor of Science, Physics
Sean Fennessy's West Corporation Experience 1997 - 2003
Job Application Developer at First Data Corporation
Industry Information Technology and Services
Experience
First Data Corporation September 2014 - Present
Resouce Insurance Consultants June 2014 - July 2014
IBM 2006 - 2014
iNet Solutions Group, Inc 2005 - 2006
United States Department of Defense, Coalitional Provisional Authority September 2003 - July 2004
West Corporation 1997 - 2003
Skills
Microsoft SQL Server, SQL, Software Documentation, Access, Integration, VB.NET, Technical Support, Databases, C#, Database Administration
Education
University of Nebraska at Omaha 2004 — 2006
MA, Management Information Systems
St. John's University 1983 — 1987
Bachelor of Arts, History
First Data Corporation September 2014 - Present
Resouce Insurance Consultants June 2014 - July 2014
IBM 2006 - 2014
iNet Solutions Group, Inc 2005 - 2006
United States Department of Defense, Coalitional Provisional Authority September 2003 - July 2004
West Corporation 1997 - 2003
Skills
Microsoft SQL Server, SQL, Software Documentation, Access, Integration, VB.NET, Technical Support, Databases, C#, Database Administration
Education
University of Nebraska at Omaha 2004 — 2006
MA, Management Information Systems
St. John's University 1983 — 1987
Bachelor of Arts, History
Christopher Sziklas's West Corporation Experience 2004 - 2007
Job Fanatical Support Architect
Industry Internet
Experience
Rackspace Managed Hosting May 2008 - Present
EarthLink April 2004 - May 2008
West Corporation 2004 - 2007
West Corporation 2004 - 2007
Education
San Antonio College 2006 — 2009
Rackspace Managed Hosting May 2008 - Present
EarthLink April 2004 - May 2008
West Corporation 2004 - 2007
West Corporation 2004 - 2007
Education
San Antonio College 2006 — 2009
Shelly Ritonya's West Corporation Experience January 2010 - Present
Job Manager, Project Management, West Corporation PMP
Industry Telecommunications
Experience
West Corporation January 2010 - Present
West Corporation September 2003 - April 2008
West Corporation February 2001 - August 2003
West Corporation November 1999 - January 2001
Victoria's Secret June 1998 - October 1999
Education
Pittsburg State University 1995 — 1998
TAP University PM training
West Corporation January 2010 - Present
West Corporation September 2003 - April 2008
West Corporation February 2001 - August 2003
West Corporation November 1999 - January 2001
Victoria's Secret June 1998 - October 1999
Education
Pittsburg State University 1995 — 1998
TAP University PM training
Rick Fahey's West Corporation Experience May 2002 - Present
Job Informix DBA at West Corporation
Industry Telecommunications
Experience
West Corporation May 2002 - Present
Compuware March 2000 - May 2002
Skills
Databases, Informix, Unix, High Availability, ETL, Shell Scripting, Unix Shell Scripting, Perl, SQL, Database Design, Database Administration, Performance Tuning, Solaris, AIX, Data Warehousing, Microsoft SQL Server, COBOL, Oracle
Education
Red River College 1983 — 1985
West Corporation May 2002 - Present
Compuware March 2000 - May 2002
Skills
Databases, Informix, Unix, High Availability, ETL, Shell Scripting, Unix Shell Scripting, Perl, SQL, Database Design, Database Administration, Performance Tuning, Solaris, AIX, Data Warehousing, Microsoft SQL Server, COBOL, Oracle
Education
Red River College 1983 — 1985
Aisling Buddell's West Corporation Experience May 2007 - November 2007
Job Independent Chainmailler, Jewler, Photographer, etc
Industry Arts and Crafts
Experience
North of February 2006 - Present
West Corporation May 2007 - November 2007
Accor Hotels February 2007 - May 2007
Remke Markets May 2006 - December 2006
Show of Hands September 2005 - April 2006
Safeway August 2004 - August 2005
Skills
Chainmaille, Jewelry, Sarcasm, Cashiering, Art, Merchandising, Customer Service, Retail, Inventory Management, Outlook, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, XP
Education
Portland Community College 2001 — 2003
None, varied study subjects
Portland State University 2000 — 2002
None, varied subjects of study
North of February 2006 - Present
West Corporation May 2007 - November 2007
Accor Hotels February 2007 - May 2007
Remke Markets May 2006 - December 2006
Show of Hands September 2005 - April 2006
Safeway August 2004 - August 2005
Skills
Chainmaille, Jewelry, Sarcasm, Cashiering, Art, Merchandising, Customer Service, Retail, Inventory Management, Outlook, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, XP
Education
Portland Community College 2001 — 2003
None, varied study subjects
Portland State University 2000 — 2002
None, varied subjects of study
Alfonso F.'s West Corporation Experience February 2006 - Present
Job Telemarketing Specialistt at West Corporation
Industry Financial Services
Experience
West Corporation February 2006 - Present
Kiky Bs June 2005 - August 2007
Education
Rock Valley College 2006 — 2008
West Corporation February 2006 - Present
Kiky Bs June 2005 - August 2007
Education
Rock Valley College 2006 — 2008
John Loneman's West Corporation Experience May 1995 - August 2001
Job Quality Advisor at Convergys
Industry Telecommunications
Experience
Kimball Customer Solutions January 2011 - Present
West Corporation May 1995 - August 2001
Education
Peru State College
Kimball Customer Solutions January 2011 - Present
West Corporation May 1995 - August 2001
Education
Peru State College
Alfonso Belmontes's West Corporation Experience MaintenanceKiky BsJune 2005 - September 2007
Job Telemarketing Specialist at West Corporation
Industry Telecommunications
Experience
West Corporation MaintenanceKiky BsJune 2005 - September 2007
Education
Rock Valley College 2005 — 2008
A.A.
West Corporation MaintenanceKiky BsJune 2005 - September 2007
Education
Rock Valley College 2005 — 2008
A.A.
Carla Smith, MEd,RN's West Corporation Experience January 2002 - September 2007
Job CEO|COO|Author|Advocate for Individuals with Disabilities|SelfEsteem Coach|Pharmaceutical Research
Industry Hospital & Health Care
Experience
Oklahoma Clinical Research Institute March 2015 - Present
Dynasty Care Services, LLC October 2011 - Present
Midwest Regional Medical Center 2012 - 2013
Good Shepherd Hospice 2011 - 2012
Grace Living Centers 2009 - 2011
West Corporation January 2002 - September 2007
Skills
Higher Education, Public Speaking, Research, Curriculum Design, Curriculum Development, Microsoft Office, Staff Development, Event Planning, PowerPoint, Non-profits, Customer Service, Instructional Design, Editing, Community Outreach, Microsoft Excel, Microsoft Word, Tutoring, E-Learning, Educational Technology, Nonprofits, Program Development, Leadership Development, Fundraising, Training, Volunteer Management, Coaching, Supervisory Skills, Grant Writing
Education
Southern Nazarene University 2014 — 2015
Master of Science (M.S.), Counseling Psychology
Rose State College 2008 — 2010
Associate of Science (A.S.), Registered Nursing/Registered Nurse
University of Central Oklahoma 2002 — 2004
Master of Education (MEd), Adult and Continuing Education and Teaching
University of Central Oklahoma 1997 — 2001
Bachelor of Arts (B.A.), Sociology
Oklahoma Clinical Research Institute March 2015 - Present
Dynasty Care Services, LLC October 2011 - Present
Midwest Regional Medical Center 2012 - 2013
Good Shepherd Hospice 2011 - 2012
Grace Living Centers 2009 - 2011
West Corporation January 2002 - September 2007
Skills
Higher Education, Public Speaking, Research, Curriculum Design, Curriculum Development, Microsoft Office, Staff Development, Event Planning, PowerPoint, Non-profits, Customer Service, Instructional Design, Editing, Community Outreach, Microsoft Excel, Microsoft Word, Tutoring, E-Learning, Educational Technology, Nonprofits, Program Development, Leadership Development, Fundraising, Training, Volunteer Management, Coaching, Supervisory Skills, Grant Writing
Education
Southern Nazarene University 2014 — 2015
Master of Science (M.S.), Counseling Psychology
Rose State College 2008 — 2010
Associate of Science (A.S.), Registered Nursing/Registered Nurse
University of Central Oklahoma 2002 — 2004
Master of Education (MEd), Adult and Continuing Education and Teaching
University of Central Oklahoma 1997 — 2001
Bachelor of Arts (B.A.), Sociology
Jennifer Brettmann, PHR's West Corporation Experience May 2007 - July 2011
Job Senior Compensation Analyst at Children's Hospital and Medical Center
Industry Human Resources
Experience
Children's Hospital and Medical Center July 2011 - Present
West Corporation May 2007 - July 2011
West Asset Management, Inc. May 2007 - July 2011
Intrado May 2007 - July 2011
Peru State College July 2004 - May 2007
Skills
Leadership Development, Helping Others Succeed, Performance Management, Communication, Training, Leadership, Interviews, Crisis Management, Program Development, Employee Relations, PeopleSoft, Recruiting, Human Resources, Employee Engagement, Employee Benefits, Workforce Planning, Onboarding, Talent Acquisition, HRIS, HR Policies
Education
Peru State College 2006 — 2009
Master Organziational Management, Organizational Development
Peru State College 2000 — 2004
Bachelors Science, Management, Marketing
Children's Hospital and Medical Center July 2011 - Present
West Corporation May 2007 - July 2011
West Asset Management, Inc. May 2007 - July 2011
Intrado May 2007 - July 2011
Peru State College July 2004 - May 2007
Skills
Leadership Development, Helping Others Succeed, Performance Management, Communication, Training, Leadership, Interviews, Crisis Management, Program Development, Employee Relations, PeopleSoft, Recruiting, Human Resources, Employee Engagement, Employee Benefits, Workforce Planning, Onboarding, Talent Acquisition, HRIS, HR Policies
Education
Peru State College 2006 — 2009
Master Organziational Management, Organizational Development
Peru State College 2000 — 2004
Bachelors Science, Management, Marketing
Kathy Lozano's West Corporation Experience July 2013 - Present
Job Vice President Operations at Health Advocate; West Corporation
Industry Telecommunications
Experience
West Corporation July 2013 - Present
West Business Services July 2006 - July 2013
Saint Elizabeth Health Care 2004 - 2006
Option Care 1998 - 2004
Homecare Dimensions, Inc. 1996 - 1998
Methodist Healthcare System 1993 - 1997
The Hospital for Sick Children 1988 - 1993
Skills
Home Care, Pediatrics, Nursing, CRM, Clinical Research, Healthcare, Call Centers, Telemarketing, Healthcare Management, Workforce Management, HIPAA, Coaching, Customer Experience, Training, Managed Care, Leadership, Team Building, Healthcare Information..., Performance Improvement, Process Improvement, Hospitals, Customer Retention, Sales Operations, Quality Assurance, Medicare, IVR, Customer Satisfaction, Account Management, Contact Centers, Operations Management, Outsourcing, Cross-functional Team..., BPO, Vendor Management, Performance Management, Avaya, Executive Management, Employee Training, Telecommunications
Education
Ryerson University
Nursing
West Corporation July 2013 - Present
West Business Services July 2006 - July 2013
Saint Elizabeth Health Care 2004 - 2006
Option Care 1998 - 2004
Homecare Dimensions, Inc. 1996 - 1998
Methodist Healthcare System 1993 - 1997
The Hospital for Sick Children 1988 - 1993
Skills
Home Care, Pediatrics, Nursing, CRM, Clinical Research, Healthcare, Call Centers, Telemarketing, Healthcare Management, Workforce Management, HIPAA, Coaching, Customer Experience, Training, Managed Care, Leadership, Team Building, Healthcare Information..., Performance Improvement, Process Improvement, Hospitals, Customer Retention, Sales Operations, Quality Assurance, Medicare, IVR, Customer Satisfaction, Account Management, Contact Centers, Operations Management, Outsourcing, Cross-functional Team..., BPO, Vendor Management, Performance Management, Avaya, Executive Management, Employee Training, Telecommunications
Education
Ryerson University
Nursing
David Wessling's West Corporation Experience June 2014 - August 2015
Job Sr. Program Manager at Mutual of Omaha
Industry Insurance
Experience
Mutual of Omaha August 2015 - Present
Alorica March 2015 - August 2015
West Corporation June 2014 - August 2015
Franssen Properties March 2012 - April 2014
Vertrue December 2008 - November 2011
Vertrue May 2005 - December 2008
Vertrue December 1999 - May 2005
Vertrue September 1995 - December 1999
West Corporation November 1994 - September 1995
West Corporation November 1992 - November 1994
Skills
Customer Relations, Strategic Planning, Business Analysis, Direct Marketing, Problem Solving, Telemarketing, Excel, Customer Service, Vendor Relations, Microsoft Office, Budgeting, E-commerce, Planning, Call Center, Access, Coaching, Change Management, Forecasting, Word, Process Improvement, Employee Relations, Customer Satisfaction, Team Management, Outlook, Outsourcing, Customer Experience, Customer Retention, Team Leadership, Operations Management, Vendor Management, Business Process..., Budget Management, People Management, Marketing, Analysis, Call Centers, Management, CRM, Project Planning, Budgets, Microsoft Word, Microsoft Excel, Call Center Development, Account Management, Software Documentation, Team Building, Cross-functional Team..., Visio, Project Management, Performance Management
Education
University of Nebraska at Omaha 1991 — 1992
BSBA, Economics
Saint Louis University 1988 — 1990
St. Joseph High School
Mutual of Omaha August 2015 - Present
Alorica March 2015 - August 2015
West Corporation June 2014 - August 2015
Franssen Properties March 2012 - April 2014
Vertrue December 2008 - November 2011
Vertrue May 2005 - December 2008
Vertrue December 1999 - May 2005
Vertrue September 1995 - December 1999
West Corporation November 1994 - September 1995
West Corporation November 1992 - November 1994
Skills
Customer Relations, Strategic Planning, Business Analysis, Direct Marketing, Problem Solving, Telemarketing, Excel, Customer Service, Vendor Relations, Microsoft Office, Budgeting, E-commerce, Planning, Call Center, Access, Coaching, Change Management, Forecasting, Word, Process Improvement, Employee Relations, Customer Satisfaction, Team Management, Outlook, Outsourcing, Customer Experience, Customer Retention, Team Leadership, Operations Management, Vendor Management, Business Process..., Budget Management, People Management, Marketing, Analysis, Call Centers, Management, CRM, Project Planning, Budgets, Microsoft Word, Microsoft Excel, Call Center Development, Account Management, Software Documentation, Team Building, Cross-functional Team..., Visio, Project Management, Performance Management
Education
University of Nebraska at Omaha 1991 — 1992
BSBA, Economics
Saint Louis University 1988 — 1990
St. Joseph High School
Sean Van Moorleghem's West Corporation Experience 2008 - July 2012
Job Director Technology Business Relationship Manager Brokerage Operations at TD Ameritrade
Industry Information Technology and Services
Experience
TD Ameritrade June 2015 - Present
TD Ameritrade November 2014 - May 2015
TD Ameritrade May 2012 - November 2014
West Corporation 2008 - July 2012
West Corporation 2006 - 2008
First Data Corporation 2005 - 2006
Hemphill Search Group 2004 - 2005
Deloitte & Touche 2000 - 2004
Skills
Risk Management, Business Intelligence, Enterprise Risk..., Disaster Recovery, Team Leadership, Business Analysis, Financial Analysis, Sarbanes-Oxley Act, Requirements Analysis, SDLC, Analysis, Enterprise Software, Process Improvement, Integration, IT Strategy, IT Management, Visio, Internal Audit, Business Process..., Vendor Management, SOX, Agile Methodologies
Education
Saint Louis University
University of Nebraska-Lincoln
BSBA, MIS
TD Ameritrade June 2015 - Present
TD Ameritrade November 2014 - May 2015
TD Ameritrade May 2012 - November 2014
West Corporation 2008 - July 2012
West Corporation 2006 - 2008
First Data Corporation 2005 - 2006
Hemphill Search Group 2004 - 2005
Deloitte & Touche 2000 - 2004
Skills
Risk Management, Business Intelligence, Enterprise Risk..., Disaster Recovery, Team Leadership, Business Analysis, Financial Analysis, Sarbanes-Oxley Act, Requirements Analysis, SDLC, Analysis, Enterprise Software, Process Improvement, Integration, IT Strategy, IT Management, Visio, Internal Audit, Business Process..., Vendor Management, SOX, Agile Methodologies
Education
Saint Louis University
University of Nebraska-Lincoln
BSBA, MIS
Sean Louden's West Corporation Experience August 2006 - January 2007
Job Level 2 Electronic Technician
Industry Information Technology and Services
Experience
TJ, Inc April 2013 - Present
ProActive Technologies, LLC January 2011 - March 2013
Computer Programs and Systems, Inc May 2010 - January 2011
Mediacom Cable November 2007 - March 2010
West Corporation August 2006 - January 2007
Cotton's Restaurant March 1999 - July 2004
Skills
A+ Certified, Troubleshooting, Cisco, Routers, Switches, Hardware, System Administration, Linux, Computer Hardware, Printers, Customer Service, Telephone Skills, XP, Call Center, Windows, Operating Systems, Network Administration, WAN, TCP/IP, Network Security, Cisco Security, Cisco Technologies, Wireless Networking, Help Desk Support, Windows XP, Servers, Technical Support, Windows Server, Networking, VoIP, Cisco Routers, Laptops
Education
Pensacola State College 2013 — 2014
Cyber Forensics - CYBFO-AS, Information Technology
Pensacola State College 2010 — 2012
AS, ITSEC Information Technology Security
Pensacola State College 2012 — 2012
Wireless Communications – WIFI-CT, Cum Laude
Pensacola Junior College 2007 — 2010
AAS, Information Technology, Cum Laude
Pensacola Junior College 2008 — 2008
Certificate, Cable Tech Voice and Data, Cum Laude
Pensacola Junior College 2008 — 2010
Certificate, Local Area Network Certificate, Cum Laude
Pensacola Junior College 1995 — 1999
AA General Studies, Liberal Arts
TJ, Inc April 2013 - Present
ProActive Technologies, LLC January 2011 - March 2013
Computer Programs and Systems, Inc May 2010 - January 2011
Mediacom Cable November 2007 - March 2010
West Corporation August 2006 - January 2007
Cotton's Restaurant March 1999 - July 2004
Skills
A+ Certified, Troubleshooting, Cisco, Routers, Switches, Hardware, System Administration, Linux, Computer Hardware, Printers, Customer Service, Telephone Skills, XP, Call Center, Windows, Operating Systems, Network Administration, WAN, TCP/IP, Network Security, Cisco Security, Cisco Technologies, Wireless Networking, Help Desk Support, Windows XP, Servers, Technical Support, Windows Server, Networking, VoIP, Cisco Routers, Laptops
Education
Pensacola State College 2013 — 2014
Cyber Forensics - CYBFO-AS, Information Technology
Pensacola State College 2010 — 2012
AS, ITSEC Information Technology Security
Pensacola State College 2012 — 2012
Wireless Communications – WIFI-CT, Cum Laude
Pensacola Junior College 2007 — 2010
AAS, Information Technology, Cum Laude
Pensacola Junior College 2008 — 2008
Certificate, Cable Tech Voice and Data, Cum Laude
Pensacola Junior College 2008 — 2010
Certificate, Local Area Network Certificate, Cum Laude
Pensacola Junior College 1995 — 1999
AA General Studies, Liberal Arts
Jennifer Vatter Pinzon's West Corporation Experience January 1998 - January 1999
Job Independent Contractor at Trans Am
Industry Transportation/Trucking/Railroad
Experience
Trans Am October 2012 - Present
Self Employed July 2012 - Present
Schneider National Inc October 2011 - June 2012
Tonka Panama March 2009 - September 2011
PayPal March 2001 - March 2009
West Corporation January 1998 - January 1999
United States Air Force January 1994 - January 1998
Pizza Hut January 1991 - January 1994
Skills
AML, Fraud, Privacy Law, Data Privacy, PCI DSS, Legal Compliance, Payments, Electronic Payments, Payment Industry, SAS70, Financial Risk, Securities Regulation, Mobile Payments, Corporate Governance, E-commerce, Operations Management, Leadership, Training, Credit Cards, Team Leadership, Transportation, Social Media, Process Improvement, Public Speaking, New Business Development, Negotiation, Logistics, Contract Negotiation, Team Building, Management, Sales Management, Customer Service, Budgets, Online Marketing, Strategic Planning, Microsoft Excel, Sales, Analysis, Troubleshooting, Product Management, Research, Project Management, Microsoft Office, Call Center, Customer Satisfaction, Business Analysis, Social Networking, Customer Experience, Risk Management, Call Centers
Education
Larson Educational Services 2012 — 2012
Real Estate Pre-Licensing
Pinellas Technical Education Center-St Petersburg 2011 — 2011
Certificate, Commercial Driving
Trans Am October 2012 - Present
Self Employed July 2012 - Present
Schneider National Inc October 2011 - June 2012
Tonka Panama March 2009 - September 2011
PayPal March 2001 - March 2009
West Corporation January 1998 - January 1999
United States Air Force January 1994 - January 1998
Pizza Hut January 1991 - January 1994
Skills
AML, Fraud, Privacy Law, Data Privacy, PCI DSS, Legal Compliance, Payments, Electronic Payments, Payment Industry, SAS70, Financial Risk, Securities Regulation, Mobile Payments, Corporate Governance, E-commerce, Operations Management, Leadership, Training, Credit Cards, Team Leadership, Transportation, Social Media, Process Improvement, Public Speaking, New Business Development, Negotiation, Logistics, Contract Negotiation, Team Building, Management, Sales Management, Customer Service, Budgets, Online Marketing, Strategic Planning, Microsoft Excel, Sales, Analysis, Troubleshooting, Product Management, Research, Project Management, Microsoft Office, Call Center, Customer Satisfaction, Business Analysis, Social Networking, Customer Experience, Risk Management, Call Centers
Education
Larson Educational Services 2012 — 2012
Real Estate Pre-Licensing
Pinellas Technical Education Center-St Petersburg 2011 — 2011
Certificate, Commercial Driving
Lynn Ewing ABA, ICS, ALHC's West Corporation Experience May 2012 - Present
Job PAL at West Corporation
Industry Insurance
Experience
West Corporation May 2012 - Present
Omaha Steaks October 2011 - Present
AAA Nebraska June 2008 - January 2011
Omaha Steaks November 2007 - January 2008
Central States Indemnity of Omaha December 1998 - August 2007
Central States Indemnity of Omaha December 1997 - December 1998
Central States Indemnity of Omaha November 1996 - December 1997
Oriental Trading Company August 1994 - November 1996
Physicians Mutual Insurance Company May 1992 - August 1994
Firemans Fund 1989 - 1991
Skills
Training, Human Resources, Microsoft Excel, Policy, Customer Service, Time Management, Process Improvement, Microsoft Office
Education
Nebraska College of Business (NCB) 1992 — 1994
Associate of Business Administration, Business Administration
Red Rocks Community College 1982 — 1984
Nursing, Early Childhood Education
Golden Senior High School 1980 — 1982
General
Wheat Ridge High School 1979 — 1980
Manning Junior High 1976 — 1979
general, Academics
West Corporation May 2012 - Present
Omaha Steaks October 2011 - Present
AAA Nebraska June 2008 - January 2011
Omaha Steaks November 2007 - January 2008
Central States Indemnity of Omaha December 1998 - August 2007
Central States Indemnity of Omaha December 1997 - December 1998
Central States Indemnity of Omaha November 1996 - December 1997
Oriental Trading Company August 1994 - November 1996
Physicians Mutual Insurance Company May 1992 - August 1994
Firemans Fund 1989 - 1991
Skills
Training, Human Resources, Microsoft Excel, Policy, Customer Service, Time Management, Process Improvement, Microsoft Office
Education
Nebraska College of Business (NCB) 1992 — 1994
Associate of Business Administration, Business Administration
Red Rocks Community College 1982 — 1984
Nursing, Early Childhood Education
Golden Senior High School 1980 — 1982
General
Wheat Ridge High School 1979 — 1980
Manning Junior High 1976 — 1979
general, Academics
Janet M Hayes's West Corporation Experience August 2011 - August 2015
Job Senior Vice President, Finance Transformation at West Corporation
Industry Telecommunications
Experience
West Corporaton August 2015 - Present
West Corporation August 2011 - August 2015
West Corporation November 2009 - December 2011
West Corporation August 2008 - November 2009
West Corporation June 2007 - August 2008
Skills
Variance Analysis, Financial Analysis, Accounting, Managerial Finance, Internal Controls, Finance, Process Improvement, Budgets, Auditing, Executive Management, Mergers & Acquisitions, Leadership, Management
Education
Saint Louis University
BSBA, Accounting
West Corporaton August 2015 - Present
West Corporation August 2011 - August 2015
West Corporation November 2009 - December 2011
West Corporation August 2008 - November 2009
West Corporation June 2007 - August 2008
Skills
Variance Analysis, Financial Analysis, Accounting, Managerial Finance, Internal Controls, Finance, Process Improvement, Budgets, Auditing, Executive Management, Mergers & Acquisitions, Leadership, Management
Education
Saint Louis University
BSBA, Accounting
Paul Hoonjan's West Corporation Experience June 2009 - September 2011
Job Operations | Call Center Services | Contact Center | Virtual & Inhouse Outsourcing | Cloudbased Contact Center
Industry Telecommunications
Experience
Independent October 2014 - Present
Arise 2013 - 2014
Arise 2013 - 2014
Arise 2013 - 2014
Inktel Direct September 2011 - January 2013
West Corporation June 2009 - September 2011
West Corporation May 2007 - May 2008
West Corporation June 2006 - May 2007
Vistaprint October 2004 - June 2006
CIBC 2000 - 2004
Skills
Process Improvement, Leadership, Management, Customer Experience, Customer Satisfaction, Operational Excellence, Leadership Development, Telecommunications, Training, Call Centers, Customer Service, Team Management, Operations Management, Vendor Relationship..., Call Center, Business Planning, Workforce Management, P&L Management, Coaching, Employee Training, Budgets, Team Building, Vendor Management, CRM, BPO, Outsourcing, Onshore, Offshore Operations, Customer Retention, Strategic Partnerships
Education
Ryerson University 1992 — 1996
BCOMM, Marketing, Communications
Independent October 2014 - Present
Arise 2013 - 2014
Arise 2013 - 2014
Arise 2013 - 2014
Inktel Direct September 2011 - January 2013
West Corporation June 2009 - September 2011
West Corporation May 2007 - May 2008
West Corporation June 2006 - May 2007
Vistaprint October 2004 - June 2006
CIBC 2000 - 2004
Skills
Process Improvement, Leadership, Management, Customer Experience, Customer Satisfaction, Operational Excellence, Leadership Development, Telecommunications, Training, Call Centers, Customer Service, Team Management, Operations Management, Vendor Relationship..., Call Center, Business Planning, Workforce Management, P&L Management, Coaching, Employee Training, Budgets, Team Building, Vendor Management, CRM, BPO, Outsourcing, Onshore, Offshore Operations, Customer Retention, Strategic Partnerships
Education
Ryerson University 1992 — 1996
BCOMM, Marketing, Communications
Walt Wood's West Corporation Experience 2002 - 2006
Job IT Professional at Retired and enjoying time to pursue personal interests and family
Industry Food Production
Experience
ConAgra Foods, Inc. September 2006 - July 2014
West Corporation 2002 - 2006
Midlands Systems Integrators (MSI) 2000 - 2002
First Data Corporation 1995 - 2000
University of Nebraska at Kearney 1992 - 1995
U.S. Air Force July 1971 - August 1991
Skills
Process Improvement, Continuous Improvement, IT Management, Supply Chain Management, Cross-functional Team..., Supply Chain, Vendor Management, Change Management, Business Process, Integration, SAP, Business Analysis, SharePoint, Business Intelligence, Management, ERP, Disaster Recovery, Leadership, Strategic Planning, Team Leadership, Program Management, Project Management, Visio, Requirements Analysis
Education
Rensselaer Polytechnic Institute 1978 — 1980
MBA, Business and Management
University of Nebraska-Lincoln
B.S. Mechanical Engineering
ConAgra Foods, Inc. September 2006 - July 2014
West Corporation 2002 - 2006
Midlands Systems Integrators (MSI) 2000 - 2002
First Data Corporation 1995 - 2000
University of Nebraska at Kearney 1992 - 1995
U.S. Air Force July 1971 - August 1991
Skills
Process Improvement, Continuous Improvement, IT Management, Supply Chain Management, Cross-functional Team..., Supply Chain, Vendor Management, Change Management, Business Process, Integration, SAP, Business Analysis, SharePoint, Business Intelligence, Management, ERP, Disaster Recovery, Leadership, Strategic Planning, Team Leadership, Program Management, Project Management, Visio, Requirements Analysis
Education
Rensselaer Polytechnic Institute 1978 — 1980
MBA, Business and Management
University of Nebraska-Lincoln
B.S. Mechanical Engineering
Esau Washington's West Corporation Experience January 1997 - May 2002
Job Sales Manager at Dupre' Logistics
Industry Logistics and Supply Chain
Experience
Dupre' Logistics July 2002 - Present
West Corporation January 1997 - May 2002
Skills
Customer Service, B2B, Freight, Lead Generation, Logistics
Education
Remington College-Lafayette Campus 1998 — 2001
Associate's degree, Business Administration and Management, General
University of Louisiana at Lafayette
Business Management
Dupre' Logistics July 2002 - Present
West Corporation January 1997 - May 2002
Skills
Customer Service, B2B, Freight, Lead Generation, Logistics
Education
Remington College-Lafayette Campus 1998 — 2001
Associate's degree, Business Administration and Management, General
University of Louisiana at Lafayette
Business Management
Beau Albright's West Corporation Experience 2000 - 2009
Job Student
Industry Computer Software
Experience
Rockford Health System September 2011 - Present
West Corporation 2000 - 2009
Skills
Teamwork, SQL, Team Management, Programming
Education
University of Phoenix 2010 — 2012
Rock Valley College 2008 — 2011
AAS, Computer Science
Rockford Health System September 2011 - Present
West Corporation 2000 - 2009
Skills
Teamwork, SQL, Team Management, Programming
Education
University of Phoenix 2010 — 2012
Rock Valley College 2008 — 2011
AAS, Computer Science
Christina Breitenfeldt's West Corporation Experience August 2009 - February 2010
Job Insurance Professional
Industry
Experience
West Corporation August 2009 - February 2010
Hartford Insurance November 2007 - November 2008
Hartford Insurance August 2004 - November 2007
Mark Brown Insurance May 2003 - August 2004
USAA September 1997 - November 2002
Education
Heald Business College
AA, Word Processing
Saint Leo University
BA, Criminal Justice
University of Phoenix
MS, Organizational Psychology
West Corporation August 2009 - February 2010
Hartford Insurance November 2007 - November 2008
Hartford Insurance August 2004 - November 2007
Mark Brown Insurance May 2003 - August 2004
USAA September 1997 - November 2002
Education
Heald Business College
AA, Word Processing
Saint Leo University
BA, Criminal Justice
University of Phoenix
MS, Organizational Psychology
Harris R's West Corporation Experience August 2003 - January 2006
Job Insurance Agent at Travelers
Industry Insurance
Experience
Travelers January 2006 - Present
West Corporation August 2003 - January 2006
Albertsons Food Center May 1974 - January 1996
Skills
Commercial Insurance, Property & Casualty..., General Liability, Commercial Lines, Liability, General Insurance, Insurance, Umbrella, Casualty, Inland Marine, Workers Compensation
Education
Rocky Mountain College 1989 — 1992
AA, Paralegal
Spokane Community College
Legal Seretary
Travelers January 2006 - Present
West Corporation August 2003 - January 2006
Albertsons Food Center May 1974 - January 1996
Skills
Commercial Insurance, Property & Casualty..., General Liability, Commercial Lines, Liability, General Insurance, Insurance, Umbrella, Casualty, Inland Marine, Workers Compensation
Education
Rocky Mountain College 1989 — 1992
AA, Paralegal
Spokane Community College
Legal Seretary
Cheryal Lymons's West Corporation Experience June 2010 - December 2010
Job Recon Clerk at Advantage Staffing Inc.
Industry Retail
Experience
Advantage Staffing Inc. April 2013 - Present
Hill-Kelly Dodge June 2012 - November 2012
Hill-Kelly Dodge April 2012 - June 2012
Cato Fashion April 2011 - August 2011
Retail June 2006 - August 2011
West Corporation June 2010 - December 2010
Dillard’s- Cordova Mall March 2008 - January 2010
Old Navy-Cordova Mall June 2006 - October 2007
Education
Booker T. Washington High School
Pensacola State College
Advantage Staffing Inc. April 2013 - Present
Hill-Kelly Dodge June 2012 - November 2012
Hill-Kelly Dodge April 2012 - June 2012
Cato Fashion April 2011 - August 2011
Retail June 2006 - August 2011
West Corporation June 2010 - December 2010
Dillard’s- Cordova Mall March 2008 - January 2010
Old Navy-Cordova Mall June 2006 - October 2007
Education
Booker T. Washington High School
Pensacola State College
Danilo Sape's West Corporation Experience August 2004 - October 2005
Job Service Crew at Big Apple Bagels
Industry Food & Beverages
Experience
Big Apple Bagels July 2010 - Present
Convergys November 2005 - May 2006
West Corporation August 2004 - October 2005
ClientLogic September 2003 - July 2004
Education
Saint Louis University (PH) 1993 — 1999
Bachelor of Science, Computer Science
Big Apple Bagels July 2010 - Present
Convergys November 2005 - May 2006
West Corporation August 2004 - October 2005
ClientLogic September 2003 - July 2004
Education
Saint Louis University (PH) 1993 — 1999
Bachelor of Science, Computer Science
Stephen Joye's West Corporation Experience April 2007 - October 2007
Job Senior Retention Manager
Industry Telecommunications
Experience
Clearwire October 2007 - December 2011
West Corporation April 2007 - October 2007
Mastec Energy September 2004 - April 2007
Superior Asset Management December 2000 - August 2004
Skills
Call Center, Vendor Management, Excel, Coordination, Word, CMS, Process Improvement, Outsourcing, Program Management, Customer Retention, Contract Management, People Management, Performance Management, Cross-functional Team..., Service Delivery, Mentoring, Analysis, Microsoft Office, Call Centers, Customer Experience, Leadership, Management, Microsoft Excel, Microsoft Word, Operations Management, Team Building, Telecommunications, Team Leadership, Training
Education
Naval Hospital 1990 — 1990
Certificate, Emergency Medial Technician
Pensacola Junior College
Clearwire October 2007 - December 2011
West Corporation April 2007 - October 2007
Mastec Energy September 2004 - April 2007
Superior Asset Management December 2000 - August 2004
Skills
Call Center, Vendor Management, Excel, Coordination, Word, CMS, Process Improvement, Outsourcing, Program Management, Customer Retention, Contract Management, People Management, Performance Management, Cross-functional Team..., Service Delivery, Mentoring, Analysis, Microsoft Office, Call Centers, Customer Experience, Leadership, Management, Microsoft Excel, Microsoft Word, Operations Management, Team Building, Telecommunications, Team Leadership, Training
Education
Naval Hospital 1990 — 1990
Certificate, Emergency Medial Technician
Pensacola Junior College
Katherine Bondurant's West Corporation Experience June 2009 - August 2009
Job Seasonal Home Based Customer Care Representative at Higher One
Industry Financial Services
Experience
Higher One 2014 - Present
American Express OPEN July 2013 - July 2014
Higher One August 2009 - December 2012
West Corporation June 2009 - August 2009
Sprint December 2007 - 2009
Sprint August 2003 - December 2007
Skills
Customer Satisfaction, Customer Retention, Customer Service, Customer Support, Small Business, Banking, Credit Cards, Logistics, Purchasing, Organization, Inventory Management, Call Centers, Process Improvement, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Remote Desktop, Remote Access, Vendor Relationships, Management
Education
Pensacola State College 2003 — 2004
Small Business Administration/Management, 4.0 GPA
Higher One 2014 - Present
American Express OPEN July 2013 - July 2014
Higher One August 2009 - December 2012
West Corporation June 2009 - August 2009
Sprint December 2007 - 2009
Sprint August 2003 - December 2007
Skills
Customer Satisfaction, Customer Retention, Customer Service, Customer Support, Small Business, Banking, Credit Cards, Logistics, Purchasing, Organization, Inventory Management, Call Centers, Process Improvement, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Remote Desktop, Remote Access, Vendor Relationships, Management
Education
Pensacola State College 2003 — 2004
Small Business Administration/Management, 4.0 GPA
Herman Torres's West Corporation Experience May 2007 - September 2007
Job Software Developer @ AT&T
Industry Information Technology and Services
Experience
AT&T July 2012 - Present
Accenture June 2011 - May 2012
University of the Incarnate Word Independent Study August 2010 - December 2010
Computer Tech January 2010 - December 2010
University of the Incarnate Word (KUIW) May 2009 - August 2009
West Corporation May 2007 - September 2007
Education
University of the Incarnate Word 2008 — 2010
B.S
San Antonio College 2007 — 2008
A.A.S
AT&T July 2012 - Present
Accenture June 2011 - May 2012
University of the Incarnate Word Independent Study August 2010 - December 2010
Computer Tech January 2010 - December 2010
University of the Incarnate Word (KUIW) May 2009 - August 2009
West Corporation May 2007 - September 2007
Education
University of the Incarnate Word 2008 — 2010
B.S
San Antonio College 2007 — 2008
A.A.S
Jamail Crawford's West Corporation Experience June 2011 - Present
Job Trusted Advisor at West Corporation
Industry Telecommunications
Experience
West Corporation June 2011 - Present
Taco Bell May 2008 - May 2011
Landrum Staffing Services, Inc January 2007 - June 2007
Education
Pensacola State College 2009 — 2012
Computer Programming
Pine Forest High 2002 — 2006
West Corporation June 2011 - Present
Taco Bell May 2008 - May 2011
Landrum Staffing Services, Inc January 2007 - June 2007
Education
Pensacola State College 2009 — 2012
Computer Programming
Pine Forest High 2002 — 2006
Alyssa Kidd's West Corporation Experience May 2011 - March 2012
Job Workforce Management Analyst
Industry Telecommunications
Experience
West Corporation May 2011 - March 2012
Arbor Day Foundation July 2009 - May 2011
US Census Bureau March 2009 - June 2009
Burr Farms Machinery May 2002 - August 2007
Education
Peru State College 2010 — 2011
Master of Science, Management
Peru State College 2006 — 2010
Bachelor of Science, Business Administration-Human Performance and Systems Management
West Corporation May 2011 - March 2012
Arbor Day Foundation July 2009 - May 2011
US Census Bureau March 2009 - June 2009
Burr Farms Machinery May 2002 - August 2007
Education
Peru State College 2010 — 2011
Master of Science, Management
Peru State College 2006 — 2010
Bachelor of Science, Business Administration-Human Performance and Systems Management
Cheryl A Bazo's West Corporation Experience January 2006 - May 2006
Job Mobility Consultant at The Scooter Store
Industry Medical Devices
Experience
The Scooter Store May 2006 - Present
The Scooter Store May 2006 - February 2012
Scooter Store May 2006 - September 2007
West Corporation January 2006 - May 2006
MALIN INTEGRATED HANDLING SOLUTIONS & DESIGN December 2003 - November 2005
Methodist Children's Hospital, Pediatric Outreach December 2003 - February 2004
Camp Fire USA 2000 - 2004
Mind Science Foundation May 2003 - December 2003
Alliance Solutions, Inc May 2003 - December 2003
Alliance Solutions, Inc May 2003 - December 2003
Skills
Access, Sales, Time Management, Outlook, Management, PowerPoint, Public Relations, Press Releases, Data Entry, Training, Microsoft Office, Customer Service, Microsoft Excel, Marketing, Troubleshooting, Call Centers
Education
U.S. Navy military training
LIBERAL ARTS
Kathleen High School 1979 — 1982
Defense Information School
Kathleen Senior High School
high school diploma, Advanced Art, Literature and general education
Polk State College
Traviss Vocational Technical Center
JOURNALISM AND BROADCASTING
The Scooter Store May 2006 - Present
The Scooter Store May 2006 - February 2012
Scooter Store May 2006 - September 2007
West Corporation January 2006 - May 2006
MALIN INTEGRATED HANDLING SOLUTIONS & DESIGN December 2003 - November 2005
Methodist Children's Hospital, Pediatric Outreach December 2003 - February 2004
Camp Fire USA 2000 - 2004
Mind Science Foundation May 2003 - December 2003
Alliance Solutions, Inc May 2003 - December 2003
Alliance Solutions, Inc May 2003 - December 2003
Skills
Access, Sales, Time Management, Outlook, Management, PowerPoint, Public Relations, Press Releases, Data Entry, Training, Microsoft Office, Customer Service, Microsoft Excel, Marketing, Troubleshooting, Call Centers
Education
U.S. Navy military training
LIBERAL ARTS
Kathleen High School 1979 — 1982
Defense Information School
Kathleen Senior High School
high school diploma, Advanced Art, Literature and general education
Polk State College
Traviss Vocational Technical Center
JOURNALISM AND BROADCASTING
Phillip Joyner's West Corporation Experience July 2002 - January 2004
Job Accountant / Customer Service Specialist
Industry Accounting
Experience
Directv February 2007 - September 2011
One to One Promotions April 2004 - January 2007
West Corporation July 2002 - January 2004
Accountemps June 1996 - November 2001
Skills
World-Class Customer..., Customer Satisfaction..., Teambuilding & Training, Customer Technical..., Complaint Handling &..., Full cycle of Accounting
Education
Samford University 1993 — 1996
BS, Accounting
Directv February 2007 - September 2011
One to One Promotions April 2004 - January 2007
West Corporation July 2002 - January 2004
Accountemps June 1996 - November 2001
Skills
World-Class Customer..., Customer Satisfaction..., Teambuilding & Training, Customer Technical..., Complaint Handling &..., Full cycle of Accounting
Education
Samford University 1993 — 1996
BS, Accounting
Michelle Crumble's West Corporation Experience September 2012 - August 2013
Job at
Industry Retail
Experience
Medical Services of America September 2013 - Present
West Corporation September 2012 - August 2013
New Dimension Hair Boutique 2010 - 2012
Education
University of Mount Olive 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Pitt Community College 2007 — 2008
Associate's degree, Cosmetology, Barber/Styling, and Nail Instructor
Western International University 2006 — 2008
Associate's degree, Health/Health Care Administration/Management
Medical Services of America September 2013 - Present
West Corporation September 2012 - August 2013
New Dimension Hair Boutique 2010 - 2012
Education
University of Mount Olive 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Pitt Community College 2007 — 2008
Associate's degree, Cosmetology, Barber/Styling, and Nail Instructor
Western International University 2006 — 2008
Associate's degree, Health/Health Care Administration/Management
Branden Bohannon's West Corporation Experience July 2012 - July 2013
Job Customer Support Professional
Industry Telecommunications
Experience
Ecova August 2014 - October 2014
Faneuil Inc November 2013 - April 2014
West Corporation July 2012 - July 2013
The U.S. Army August 2011 - November 2012
Center Partners July 2011 - October 2011
United States Marine Corps September 2006 - July 2011
Skills
Access, Carpentry, Customer Service, Demolition, Drywall, Engineering, Excel, Logistics, Masonry, Mentoring, Microsoft Office, Newsletters, Painting, Photoshop, PowerPoint, Program Management, Remodeling, Research, Risk Assessment, Swimming, Teaching, Team Leadership, Teamwork, Telecommunications, Theatre, Troubleshooting, Woodworking, Project Planning, DoD, Command, Security, Military, Security Clearance
Education
Piedmont Community College 2010 — 2015
Asscociates of Arts, Computer and Information Systems Security/Information Assurance
Ecova August 2014 - October 2014
Faneuil Inc November 2013 - April 2014
West Corporation July 2012 - July 2013
The U.S. Army August 2011 - November 2012
Center Partners July 2011 - October 2011
United States Marine Corps September 2006 - July 2011
Skills
Access, Carpentry, Customer Service, Demolition, Drywall, Engineering, Excel, Logistics, Masonry, Mentoring, Microsoft Office, Newsletters, Painting, Photoshop, PowerPoint, Program Management, Remodeling, Research, Risk Assessment, Swimming, Teaching, Team Leadership, Teamwork, Telecommunications, Theatre, Troubleshooting, Woodworking, Project Planning, DoD, Command, Security, Military, Security Clearance
Education
Piedmont Community College 2010 — 2015
Asscociates of Arts, Computer and Information Systems Security/Information Assurance
Alison Meadows's West Corporation Experience 2010 - 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
West Corporation 2010 - 2012
Education
University of West Florida 1988 — 1992
Bachelor of Education (B.Ed.)
Pensacola Junior College 1986 — 1988
Bachelor of Science (BS), Elementary Education and Teaching
West Corporation 2010 - 2012
Education
University of West Florida 1988 — 1992
Bachelor of Education (B.Ed.)
Pensacola Junior College 1986 — 1988
Bachelor of Science (BS), Elementary Education and Teaching
Cynthia Pyles-lincoln's West Corporation Experience 2010 - 2011
Job Telecommunications Professional
Industry Telecommunications
Experience
West Corporation 2010 - 2011
MSI January 2010 - May 2010
Skills
Fill out Business forms., Recieve customer orders..., Caculate monetary..., Use computers to..., Modify work procedures..., Stock and organize...
Education
Pensacola Junior College 2007 — 2008
Techincal, Massage Therapy/Therapeutic Massage
Woodham High School 2001 — 2005
High school Diplomia, General Studies
West Corporation 2010 - 2011
MSI January 2010 - May 2010
Skills
Fill out Business forms., Recieve customer orders..., Caculate monetary..., Use computers to..., Modify work procedures..., Stock and organize...
Education
Pensacola Junior College 2007 — 2008
Techincal, Massage Therapy/Therapeutic Massage
Woodham High School 2001 — 2005
High school Diplomia, General Studies
Christiane Foster's West Corporation Experience 2010 - 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
West Corporation 2010 - 2012
South Texas Blood and Tissue Center July 2007 - June 2010
Skills
Internet, Customer Satisfaction, Customer Service, Windows, Teamwork, Telecommunications, Communication Skills, Sales
Education
Texas State University-San Marcos 1998 — 2004
Bachelor of Science (B.S.), Sports and Exercise
San Antonio College 1999 — 2000
Non-degree plan, Liberal Arts
West Corporation 2010 - 2012
South Texas Blood and Tissue Center July 2007 - June 2010
Skills
Internet, Customer Satisfaction, Customer Service, Windows, Teamwork, Telecommunications, Communication Skills, Sales
Education
Texas State University-San Marcos 1998 — 2004
Bachelor of Science (B.S.), Sports and Exercise
San Antonio College 1999 — 2000
Non-degree plan, Liberal Arts
Jonathan Pace's West Corporation Experience 2006 - 2007
Job Application Developer III at Sprint
Industry Internet
Experience
Sprint January 2009 - Present
Clearwire April 2007 - January 2009
West Corporation 2006 - 2007
K-Mart February 2005 - February 2006
Eckerd Drug/CVS August 2000 - February 2005
Cable Technologies November 2001 - October 2003
Vets Computer Services, Inc 1996 - 1998
Skills
C#, Software Project..., Enterprise Architecture, Full Stack, Software Development, JavaScript, MySQL, .NET, jQuery, SQL, Databases, Java, Apache, ASP.NET, T-SQL, PHP, AJAX, IIS, Web Services, VB.NET, Linux, SOAP, Technical Writing, SDLC, N-tier, Perl, SSIS, Web Development, Microsoft SQL Server, Salesforce.com, LINQ, Google Maps, Python, Technical Support, TCP/IP, C++, WPF, Regular Expressions, User Interface Design, OpenSSL, Apex Programming, Encryption, Cygwin, OpenVPN, .NET CLR, Oracle SQL, Schema, Custom CMS Development, VBScript, Testing
Education
Pensacola Junior College 2000 — 2005
Associate's degree, Computer Science
Central High School, Allentown, FL 1994 — 2000
Diploma, High School/Secondary Diplomas and Certificates
Sprint January 2009 - Present
Clearwire April 2007 - January 2009
West Corporation 2006 - 2007
K-Mart February 2005 - February 2006
Eckerd Drug/CVS August 2000 - February 2005
Cable Technologies November 2001 - October 2003
Vets Computer Services, Inc 1996 - 1998
Skills
C#, Software Project..., Enterprise Architecture, Full Stack, Software Development, JavaScript, MySQL, .NET, jQuery, SQL, Databases, Java, Apache, ASP.NET, T-SQL, PHP, AJAX, IIS, Web Services, VB.NET, Linux, SOAP, Technical Writing, SDLC, N-tier, Perl, SSIS, Web Development, Microsoft SQL Server, Salesforce.com, LINQ, Google Maps, Python, Technical Support, TCP/IP, C++, WPF, Regular Expressions, User Interface Design, OpenSSL, Apex Programming, Encryption, Cygwin, OpenVPN, .NET CLR, Oracle SQL, Schema, Custom CMS Development, VBScript, Testing
Education
Pensacola Junior College 2000 — 2005
Associate's degree, Computer Science
Central High School, Allentown, FL 1994 — 2000
Diploma, High School/Secondary Diplomas and Certificates
Jennifer Nolen's West Corporation Experience May 2001 - July 2002
Job Customer Care Representative at Publisher Circulation Fulfillment
Industry Consumer Services
Experience
Publisher Circulation Fulfillment July 2010 - Present
Publisher Circulation Fulfillment January 2007 - August 2008
West Corporation May 2001 - July 2002
Education
Pensacola Junior College 2008 — 2010
Vocational Certificate, Medical Transcription/Transcriptionist
Pensacola Junior College 1998 — 2002
Associate of Science (A.S.), Office Systems Technology
Publisher Circulation Fulfillment July 2010 - Present
Publisher Circulation Fulfillment January 2007 - August 2008
West Corporation May 2001 - July 2002
Education
Pensacola Junior College 2008 — 2010
Vocational Certificate, Medical Transcription/Transcriptionist
Pensacola Junior College 1998 — 2002
Associate of Science (A.S.), Office Systems Technology
Rebecca Barrineau's West Corporation Experience 2010 - 2012
Job Mary Kay Beauty Consultant
Industry Telecommunications
Experience
Mary Kay Beauty Consultant November 2014 - Present
Levin, Papantonio, Thomas, Mitchell, Rafferty, & Proctor, P.A. July 2012 - September 2012
West Corporation 2010 - 2012
Skills
Computer Operations,..., Legal Secretary, Call Centers, Troubleshooting, VoIP, Data Entry, Telephony, Team Leadership, Customer Satisfaction, Technical Support, IP, Customer Experience, Outlook, Direct Sales, Customer Service, Avaya Technologies, Mobile Devices, Customer Retention, Access, Invoicing, Unified Communications, Vendor Management, Microsoft Office, Software Documentation, Computer Hardware, Contact Centers, Retail, Sales
Education
University of West Florida - College of Business 1986 — 2005
Business Administration and Management, General
Pensacola Junior College 1978 — 1985
Associate of Arts (A.A.), Computer and Information Sciences, General
Mary Kay Beauty Consultant November 2014 - Present
Levin, Papantonio, Thomas, Mitchell, Rafferty, & Proctor, P.A. July 2012 - September 2012
West Corporation 2010 - 2012
Skills
Computer Operations,..., Legal Secretary, Call Centers, Troubleshooting, VoIP, Data Entry, Telephony, Team Leadership, Customer Satisfaction, Technical Support, IP, Customer Experience, Outlook, Direct Sales, Customer Service, Avaya Technologies, Mobile Devices, Customer Retention, Access, Invoicing, Unified Communications, Vendor Management, Microsoft Office, Software Documentation, Computer Hardware, Contact Centers, Retail, Sales
Education
University of West Florida - College of Business 1986 — 2005
Business Administration and Management, General
Pensacola Junior College 1978 — 1985
Associate of Arts (A.A.), Computer and Information Sciences, General
Glenda McCarthy's West Corporation Experience August 1999 - May 2000
Job warranty clerk at McAllister Equipment
Industry Public Relations and Communications
Experience
McAllister Equipment September 2014 - Present
CustomerSpeak September 2013 - March 2014
Cision May 2000 - September 2012
West Corporation August 1999 - May 2000
United States Postal Service January 1989 - May 1998
Home Federal Savings August 1987 - January 1989
McDonald's Corporation July 1982 - August 1987
Skills
Online Communications, Media Relations, Process Scheduler, Strategic Communications, Press Releases, Crisis Communications, Corporate Communications, Internal Communications, Cisco Routers, Cisco IOS, Data Entry, Troubleshooting, Creative Problem Solving, Computer Proficiency, Computers, Microsoft Office, VLAN, Subnetting, Customer Service, Bookkeeping, Inventory, Inventory Management, Deposits, Account Reconciliation, Research, 10 Key, Cash Handling Experience, Telephone Skills, Mechanical Aptitude, Highly detail oriented, High Level Of Accuracy, Cash Handling, Scheduling, Microsoft Word, Cashiering, Time Management, Social Media, Outlook, Administrative...
Education
Rock Valley College 2013 — 2013
Cisco Networking Certificate program, 3.4 GPA
McAllister Equipment September 2014 - Present
CustomerSpeak September 2013 - March 2014
Cision May 2000 - September 2012
West Corporation August 1999 - May 2000
United States Postal Service January 1989 - May 1998
Home Federal Savings August 1987 - January 1989
McDonald's Corporation July 1982 - August 1987
Skills
Online Communications, Media Relations, Process Scheduler, Strategic Communications, Press Releases, Crisis Communications, Corporate Communications, Internal Communications, Cisco Routers, Cisco IOS, Data Entry, Troubleshooting, Creative Problem Solving, Computer Proficiency, Computers, Microsoft Office, VLAN, Subnetting, Customer Service, Bookkeeping, Inventory, Inventory Management, Deposits, Account Reconciliation, Research, 10 Key, Cash Handling Experience, Telephone Skills, Mechanical Aptitude, Highly detail oriented, High Level Of Accuracy, Cash Handling, Scheduling, Microsoft Word, Cashiering, Time Management, Social Media, Outlook, Administrative...
Education
Rock Valley College 2013 — 2013
Cisco Networking Certificate program, 3.4 GPA
Landon Stalter's West Corporation Experience April 2013 - July 2014
Job Internship at Qmotion Advanced Shading
Industry Computer Games
Experience
Qmotion Advanced Shading August 2014 - Present
West Corporation April 2013 - July 2014
Red Lobster April 2012 - April 2013
McDonald's Corporation April 2006 - April 2013
Skills
Computer Programming, Computer Graphics, Photoshop, Game Design, Game Development, C#, Web Design, Illustrator, Game Programming, Java, XNA, C
Education
Pensacola State College 2007 — 2012
General AA/Game AAS, Game and Interactive Media Design
University of West Florida
Still Attending, Computer Science
Qmotion Advanced Shading August 2014 - Present
West Corporation April 2013 - July 2014
Red Lobster April 2012 - April 2013
McDonald's Corporation April 2006 - April 2013
Skills
Computer Programming, Computer Graphics, Photoshop, Game Design, Game Development, C#, Web Design, Illustrator, Game Programming, Java, XNA, C
Education
Pensacola State College 2007 — 2012
General AA/Game AAS, Game and Interactive Media Design
University of West Florida
Still Attending, Computer Science
Kimberly Chonos's West Corporation Experience December 2012 - May 2013
Job Event and Banquet Coordinator
Industry Hospitality
Experience
Wisconsin Timber Rattlers September 2014 - Present
West Corporation December 2012 - May 2013
Walmart June 2010 - February 2012
Convergys October 2008 - August 2009
Skills
Time Management, Customer Service, Technical Support, Cashiering, Customer Experience, Troubleshooting, Customer Satisfaction, Microsoft Office, Data Entry, Sales, Microsoft Word, Management, Event Management, Leadership, Teamwork, Event Planning, Microsoft Excel, Outlook, Team Leadership, Social Media, Telephone Skills, Retail, Training, Social Networking, Employee Training, PowerPoint, Call Centers, Hospitality, Restaurants, Recruiting, Team Building, Food, Inventory Management, Hiring, Marketing, Public Relations, Budgets, Negotiation
Education
Sheffield School 2012 — 2013
Wedding and Event Consultant, Wedding and Event Planning
Rasmussen College-Wisconsin 2010 — 2011
Business Management, Business, Management, Marketing, and Related Support Services
Wisconsin Timber Rattlers September 2014 - Present
West Corporation December 2012 - May 2013
Walmart June 2010 - February 2012
Convergys October 2008 - August 2009
Skills
Time Management, Customer Service, Technical Support, Cashiering, Customer Experience, Troubleshooting, Customer Satisfaction, Microsoft Office, Data Entry, Sales, Microsoft Word, Management, Event Management, Leadership, Teamwork, Event Planning, Microsoft Excel, Outlook, Team Leadership, Social Media, Telephone Skills, Retail, Training, Social Networking, Employee Training, PowerPoint, Call Centers, Hospitality, Restaurants, Recruiting, Team Building, Food, Inventory Management, Hiring, Marketing, Public Relations, Budgets, Negotiation
Education
Sheffield School 2012 — 2013
Wedding and Event Consultant, Wedding and Event Planning
Rasmussen College-Wisconsin 2010 — 2011
Business Management, Business, Management, Marketing, and Related Support Services
Jarren Smith's West Corporation Experience January 2013 - Present
Job Student at University of West Florida
Industry Hospital & Health Care
Experience
West Corporation January 2013 - Present
Education
University of West Florida 2013 — 2014
Health/Health Care Administration/Management
Pensacola State College 2008 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
West Corporation January 2013 - Present
Education
University of West Florida 2013 — 2014
Health/Health Care Administration/Management
Pensacola State College 2008 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Ed Eaton's West Corporation Experience July 2015 - Present
Job
Industry Consumer Services
Experience
West Corporation July 2015 - Present
Skills
Social Media Blogging, Time Management, New Business Development, Entrepreneurship, Social Media Marketing, Microsoft Office, Market Research, Call Centers, Streamlining Operations, Customer Service, Account Management, Solution Selling, Problem Solving, creative thinker, CRM databases, ACT!, Salesforce.com, Business Process, Business Process..., Sales Automation, Leadership Development, Leadership, Small Business Marketing, Small Business, Team Leadership, Telecommunications, Management, Sales Process, Team Building, Direct Sales, Selling, Networking, Sales Operations, Cold Calling, B2B, Contact Center..., Multi channel..., Lead Generation, Customer Experience, Customer Satisfaction, Sales Management, Sales, CRM, Sales Presentations, Business Intelligence, Training, Social Media, Inbound Marketing, Business Development, Unified Communications
Education
Ripon College
Bachelor of Arts (B.A.), History & Communications
Williston Northampton School
West Corporation July 2015 - Present
Skills
Social Media Blogging, Time Management, New Business Development, Entrepreneurship, Social Media Marketing, Microsoft Office, Market Research, Call Centers, Streamlining Operations, Customer Service, Account Management, Solution Selling, Problem Solving, creative thinker, CRM databases, ACT!, Salesforce.com, Business Process, Business Process..., Sales Automation, Leadership Development, Leadership, Small Business Marketing, Small Business, Team Leadership, Telecommunications, Management, Sales Process, Team Building, Direct Sales, Selling, Networking, Sales Operations, Cold Calling, B2B, Contact Center..., Multi channel..., Lead Generation, Customer Experience, Customer Satisfaction, Sales Management, Sales, CRM, Sales Presentations, Business Intelligence, Training, Social Media, Inbound Marketing, Business Development, Unified Communications
Education
Ripon College
Bachelor of Arts (B.A.), History & Communications
Williston Northampton School
Phillippa Penberthy Dozier's West Corporation Experience December 2012 - Present
Job Customer Service Advocate at West Corporation
Industry Telecommunications
Experience
West Corporation December 2012 - Present
PTPN July 2004 - August 2007
Olive Garden June 2005 - March 2007
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Call Centers
Education
The University of Texas at San Antonio 2011 — 2013
Bachelor of Arts (B.A.), Psychology
Purdue University Calumet 2010 — 2010
West Corporation December 2012 - Present
PTPN July 2004 - August 2007
Olive Garden June 2005 - March 2007
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Call Centers
Education
The University of Texas at San Antonio 2011 — 2013
Bachelor of Arts (B.A.), Psychology
Purdue University Calumet 2010 — 2010
Jonathan Prock's West Corporation Experience January 1998 - October 2004
Job Sales Coordinator at American Extrusion International
Industry Machinery
Experience
American Extrusion International October 2004 - Present
West Corporation January 1998 - October 2004
Skills
CSS, JavaScript, HTML, VBA, PHP, Microsoft Excel, Access Database, MySQL, jQuery, Threejs, SQL, Blender, Flash
Education
Rock Valley College 1997 — 2000
Boylan Catholic High School
American Extrusion International October 2004 - Present
West Corporation January 1998 - October 2004
Skills
CSS, JavaScript, HTML, VBA, PHP, Microsoft Excel, Access Database, MySQL, jQuery, Threejs, SQL, Blender, Flash
Education
Rock Valley College 1997 — 2000
Boylan Catholic High School
Ashlee O'Nan's West Corporation Experience February 2003 - February 2008
Job Customer Service Represtative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services March 2008 - Present
West Corporation February 2003 - February 2008
Education
Rasmussen College-Illinois 2011 — 2013
Associate of Arts and Sciences (AAS), Business Administration-Human Resources
APAC Customer Services March 2008 - Present
West Corporation February 2003 - February 2008
Education
Rasmussen College-Illinois 2011 — 2013
Associate of Arts and Sciences (AAS), Business Administration-Human Resources
Travis Mood's West Corporation Experience April 1997 - August 2003
Job Financial Services Professional
Industry Financial Services
Experience
TD Ameritrade January 2004 - September 2013
TD Ameritrade 2004 - 2013
West Corporation April 1997 - August 2003
Skills
Brokers, Brokerage, Trading, Employee Training, Training Facilitation, FINRA, Series 7, series 66, Series 24, series 4
Education
Rice University 1987 — 1993
Bachelor of Science (BS), English Language and Literature/Letters
TD Ameritrade January 2004 - September 2013
TD Ameritrade 2004 - 2013
West Corporation April 1997 - August 2003
Skills
Brokers, Brokerage, Trading, Employee Training, Training Facilitation, FINRA, Series 7, series 66, Series 24, series 4
Education
Rice University 1987 — 1993
Bachelor of Science (BS), English Language and Literature/Letters
Cade Coslor's West Corporation Experience 2007 - 2013
Job Financial Services Professional
Industry Financial Services
Experience
West Asset Management 2007 - 2013
West Corporation 2007 - 2013
Education
Peru State College 1996 — 2000
Bachelor of Science (BS), Business Administration
West Asset Management 2007 - 2013
West Corporation 2007 - 2013
Education
Peru State College 1996 — 2000
Bachelor of Science (BS), Business Administration
Colby Williams's West Corporation Experience April 2010 - Present
Job Default Aversion Specailist at West Corporation
Industry Telecommunications
Experience
West Corporation April 2010 - Present
Vangent March 2009 - November 2009
Genesys Conferencing March 2007 - September 2008
Education
Hayfield secondary school 2001 — 2005
Pitt Community College
West Corporation April 2010 - Present
Vangent March 2009 - November 2009
Genesys Conferencing March 2007 - September 2008
Education
Hayfield secondary school 2001 — 2005
Pitt Community College
Gilbert Joseph's West Corporation Experience December 2013 - Present
Job Production Floor Support at West Corporation
Industry Telecommunications
Experience
West Corporation December 2013 - Present
West Corporation August 2012 - Present
Army Residence Community August 2011 - December 2012
Judson ISD October 2009 - June 2011
Skills
Microsoft Excel, Customer Service, Time Management, Organization Skills, Telecommunications, Team Leadership, Microsoft Word, micro
Education
The University of Texas at San Antonio 2012 — 2015
Bachelor's degree, Psychology
San Antonio College 2009 — 2011
West Corporation December 2013 - Present
West Corporation August 2012 - Present
Army Residence Community August 2011 - December 2012
Judson ISD October 2009 - June 2011
Skills
Microsoft Excel, Customer Service, Time Management, Organization Skills, Telecommunications, Team Leadership, Microsoft Word, micro
Education
The University of Texas at San Antonio 2012 — 2015
Bachelor's degree, Psychology
San Antonio College 2009 — 2011
Erica Croft's West Corporation Experience January 2008 - January 2009
Job 2014 Rockford Career College Graduate In Paralegal Studies. Wants to find work in the legal field as a paralegal.
Industry Legal Services
Experience
APAC Customer Services March 2015 - May 2015
Rockford Career College 2012 - 2014
West Corporation January 2008 - January 2009
Hononegah Community High School January 2004 - May 2004
Skills
Customer Service, Legal Research, Legal Writing, Public Speaking, Telephone Skills, Communication, Document Drafting, Event Planning
Education
Rockford Career College 2012 — 2014
Associate's Degree, Legal Assistant/Paralegal, 3.75 GPA
Hononegah Community High School 2000 — 2004
High school Diploma
APAC Customer Services March 2015 - May 2015
Rockford Career College 2012 - 2014
West Corporation January 2008 - January 2009
Hononegah Community High School January 2004 - May 2004
Skills
Customer Service, Legal Research, Legal Writing, Public Speaking, Telephone Skills, Communication, Document Drafting, Event Planning
Education
Rockford Career College 2012 — 2014
Associate's Degree, Legal Assistant/Paralegal, 3.75 GPA
Hononegah Community High School 2000 — 2004
High school Diploma
Ethan Gibson's West Corporation Experience January 2012 - August 2012
Job Warehousing Professional
Industry Warehousing
Experience
CPC International Apple Co. September 2012 - Present
CPC International Apple Co. 2012 - 2014
West Corporation January 2012 - August 2012
Skills
Customer Service, Call Centers, Technical Support, Retail, Cashiering
Education
Perry Technical Institute 2009 — 2010
West Valley High School 2005 — 2009
High School Diploma
CPC International Apple Co. September 2012 - Present
CPC International Apple Co. 2012 - 2014
West Corporation January 2012 - August 2012
Skills
Customer Service, Call Centers, Technical Support, Retail, Cashiering
Education
Perry Technical Institute 2009 — 2010
West Valley High School 2005 — 2009
High School Diploma
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia