West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
World Ventures May 2014 - Present
Adame Household April 2007 - Present
Securus Payments November 2012 - March 2013
Mary Kay Inc. May 2010 - September 2011
Sears Portrait Studio September 2006 - April 2007
Plains capital bank January 2006 - September 2006
Shugarts Studio February 2001 - September 2006
Olan Mills May 2005 - January 2006
Wells Fargo Bank May 2003 - May 2005
West Corporation January 2000 - February 2001
Skills
Sales Management, Marketing Strategy, Business Development, Training, Customer Service, Digital Photography, Direct Marketing, Management, Relationship Management, New Business Development, Coaching, Entrepreneurship, Marketing, Sales, Small Business, Social Networking, Team Building
Education
Texas Tech University 2000 — 2005
Chemistry, Chemistry
South Plains College 1999 — 2000
Duel credit, Chemistry
Frenship High 1996 — 2000
Diploma
West Corporation February 2014 - Present
West Corporation January 2013 - January 2014
Skills
Enterprise Software, VoIP, Call Centers, Microsoft Office, Troubleshooting, Customer Service, Active Directory, Windows 7, Computer Hardware, Operating Systems, Telecommunications, Team Leadership, Leadership
Education
Southern Union State Community College 2003 — 2004
Nordstrom September 2014 - Present
Better Business Bureau January 2014 - Present
Lithia Camp Chevrolet July 2012 - 2014
West Corporation November 2009 - June 2012
Olan Mills February 2000 - November 2009
Skills
Photography, Sales, Photoshop, Digital Photography, FoxPro, Windows, Microsoft Excel, Training, Supervising, Data Entry, Entry-level, Customer Service, Customer Satisfaction, Troubleshooting, Program Management, Event Planning
Education
Spokane Falls Community College 2011 — 2015
Associate of Arts (A.A.)
Clarkston High School
High School Diploma, General Studies
Community Detox Services of Spokane May 2015 - Present
Lowe's Companies, Inc. December 2006 - April 2015
West Corporation January 2013 - August 2013
Skills
Team Leadership, Customer Satisfaction, Customer Service, Leadership, Microsoft Office, Sales, Team Building, Unix, Coaching, Microsoft Excel, Process Improvement
Education
Spokane Falls Community College 2013 — 2015
Associate of Arts and Sciences (AAS), Counseling Psychology
Capital High School 1989 — 1993
Diploma, General Studies
Bluehost.com June 2011 - October 2014
West Corporation July 2003 - February 2009
Skills
MySQL, Apache, Linux, Ruby, Visual C#, Windows Server, Microsoft Excel
Education
Stevens-Henager College 2014 — 2016
Computer Science, 4.0
Spokane Community College 2010 — 2011
Certificate, Web Page, Digital/Multimedia and Information Resources Design
Xerox June 2014 - Present
Keystone Human Services May 2013 - May 2014
ManpowerGroup January 2013 - April 2013
Walmart May 2012 - December 2012
McLachlan Health Center December 2009 - December 2012
West Corporation May 2007 - May 2008
Skills
HIPAA, Policy, Call Center, Customer Service, Outlook, Access
Education
Slippery Rock University 2008 — 2012
Bachelor of Science in Business Administration, Accounting
Slippery Rock University of Pennsylvania 2008 — 2012
Bachelor of Science (B.S.) Bachelor of Arts (B.A.), Accounting
Altig - American Income Life Insurance Company November 2012 - September 2014
Beneficial In Home Care October 2010 - May 2012
Affordable Art September 2005 - September 2010
West Corporation September 2004 - August 2007
Skills
Employee Benefits, Call Centers, Customer Service, Recruiting, Benefits Administration, Training, Employee Relations, PeopleSoft, Human Resources, Onboarding, Data Entry, Outlook, Insurance, Sales, Health Insurance, Customer Satisfaction
Education
Spokane Falls Community College
Christy J Shoffner Bookkeeping May 2014 - Present
Deadwood LLP 2012 - May 2014
Super 8 January 2002 - June 2002
Domino's Pizza March 1999 - September 1999
U-Haul International, Inc. June 1997 - September 1998
West Corporation September 1996 - June 1997
Skills
Microsoft Office, QuickBooks, Microsoft Word, Microsoft Excel, Bookkeeping, Financial Accounting, Accounting, Management, Accounts Payable, Accounts Receivable, Management Accounting, Journal Entries, General Ledger, Purchase Orders, Pricing, Pricing Analysis, Payroll, Payroll Taxes, Quarterly Taxes, LLP, Sole Proprietors, Partnerships, Stress Management, Small Business, Business Decision Making, Managerial Skills, Customer Service, Customer Satisfaction, Cost Management, Cost Accounting, Cost Control, Target Marketing, Customer Retention, Customer Support, Market Research, Resellers, Business, Internet, Online Payment, Windows 7, Smartphones, Sales, Telephone Skills, Telemarketing, Inbound Marketing, Printers, Fax, Social Media, Social Networking, Banking
Education
Spokane Community College 2009 — 2012
Accounting Clerk, Accounting and Business/Management
Central Valley High School
Home February 2013 - Present
West Corporation 2011 - 2013
Spokane Falls Community College 2009 - 2010
Bruttles Candy Factory August 2002 - December 2009
Skills
Customer Service, Industrial Kitchen..., Supervisory Experience, Sales, Butcher, Creative Problem Solving, Communication, Maintenance & Repair
Education
Spokane Falls Community College 2008 — 2011
Associate of Arts (AA), Counseling Psychology
Shadle Park High School 1997 — 1999
Diploma, General
Wells Fargo April 2014 - Present
Medtronic November 2011 - April 2014
San Antonio State Hospital February 2010 - July 2011
West Corporation September 2007 - February 2010
Skills
Multi-tasking, Conducting Searches, Controlling Call Flow, Documentation, Verbal De-escalation, Coaching, Employee Training, New Hire Training, Quality Assurance, Up-selling, Statistical Reporting, Computer Navigation, Performance Improvement, Soft Skills, Cross Selling, Financial Analysis
Education
St Philip's College 2009 — 2010
5 Mile Smiles DDS June 2015 - Present
KMS Financial Services, Inc. December 2014 - June 2015
Communities In Schools of Spokane County August 2012 - December 2013
Spokane Parks Foundation January 2012 - April 2012
West Corporation December 2003 - September 2006
Skills
Public Relations, Public Speaking, Advertising, Marketing, Communication, Activism, Cultural Awareness, Diversity, Community Outreach, Community Development, Press Releases, Media Relations, Newsletters, Facebook, Event Planning, Social Networking, Campaigns, Fundraising, Event Management, Social Media, Nonprofits, Volunteer Recruiting, Social Media Marketing, Annual Giving, Youth Mentoring, Community Service, Youth Development, Social Media Outreach, Strategic Communications, Crisis Communications, Internal Communications, Marketing Communications, Editing, Grant Writing, Community Engagement, Email Marketing, Online Marketing, WordPress, Volunteer Management, Corporate Communications, Brand Development, Online Advertising, Marketing Strategy, PowerPoint, Publicity, Market Research, Speech Writing, Strategic Public..., Customer Service, Blogging
Education
Gonzaga University 2011 — 2014
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Spokane Falls Community College 2009 — 2011
Associate of Arts (AA), Communication, General
West Corporation September 2015 - Present
Fox (Film, TV & Sports) 2014 - 2015
Martha Stewart Living Omnimedia June 2013 - January 2014
One Kings Lane November 2011 - June 2013
Fox Broadcasting Company November 2010 - November 2011
The Daily Mustang 2008 - 2010
Skills
Digital Marketing, New Media, Video Production, Integrated Marketing, Journalism, Event Planning, Public Relations, Media Relations, Content Strategy, Multimedia, Digital Strategy, Social Media Marketing, Brand Management, Brand Development, Facebook, Social Media
Education
Southern Methodist University 2006 — 2010
Bachelor of Arts (B.A.)
Marymount High School 2002 — 2006
High School
Spokane Community College May 2013 - June 2014
Sykes Enterprises June 2012 - May 2013
Sykes Enterprises August 2010 - June 2012
West Corporation February 2008 - April 2010
West Corporation March 2007 - February 2008
Software Spectrum March 2006 - March 2007
West Corporation September 2005 - March 2006
Software Spectrum October 1998 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Team Building
Education
Spokane Community College
Associate of Arts and Sciences (AAS), Customer Service Support/Call Center/Teleservice Operation
Spokane Community College
Associate of Arts and Sciences (A.A.S.), Electronics Technology/Technician
Spokane Community College
Master Electronics Certificate, Electronics Technology/Technician
Let Katie Do It! October 2009 - Present
Radiant Systems Inc January 2015 - July 2015
Weinhardt Party Rentals September 2013 - April 2014
West Corporation 2005 - 2011
The Body Shop October 1999 - October 2006
Skills
Event Planning, Customer Service, Event Management, Office Management, Office Administration, Delegation, Social Networking, Product Research, Services Research, Organizing, Special Events, Facebook, Sales, Special Projects, Personal Shopping, Errands, Virtual Assistant, Virtual Assistance, Administrative Support, Household Management, Vacation Nanny, Analytical Skills, Creative Strategy, Delegate Management, Microsoft Office, Microsoft Word, Invoicing, Collections, Customer Relations, Customer Retention, Critical Thinking, Wit, Charm, Outspoken Honesty, Inventory Management, Leadership, Management, Training, Strategic Planning, Social Media Marketing
Education
Southern Illinois University, Edwardsville 2003 — 2004
Special Education
Southwestern Illinois College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
City Moms Blog Network December 2012 - Present
START Interaction September 2012 - September 2013
Chicagoland Moms Blog September 2012 - June 2013
DRWS December 2009 - September 2012
Idea Bank Marketing July 2007 - August 2009
Vic Gutman & Associates July 2006 - July 2007
Hanser & Associates August 2005 - April 2006
Simpson College 2002 - 2006
West Corporation May 2005 - August 2005
Samuel Kramer, Attorney August 2004 - May 2005
Skills
Web Project Management, Marketing Strategy, Marketing Communications, Email Marketing, Adobe Creative Suite, Public Relations, Event Management, Facebook, Online Marketing
Education
Simpson College 2002 — 2006
Bachelor's Degree, Corporate Communications and Marketing
Millard South High School 1998 — 2002
Cisco Systems March 2013 - Present
West Corporation August 2012 - February 2013
Microsoft March 2012 - July 2012
Skills
CCNA, CCNP, VTP, STP, MSTP, HSRP, GLBP, NAT, IPSec, Access Lists, Redistribution, VLAN, SVI, EIGRP, OSPF, BGP, MPLS, Cisco Technologies, Routers, Switches, Firewalls, Routing, VPN, Networking
Education
Southern Illinois University, Carbondale 2010 — 2011
Saveetha Engineering College 2006 — 2010
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
Subsystem Technologies, Inc. September 2014 - Present
VMSI (Veterans Management Services, Inc.) October 2013 - September 2014
Integrity Management Consulting July 2010 - September 2013
Spencer Reed Group February 2009 - July 2010
FurstPerson September 2006 - November 2009
Janus Hotels and Resorts August 2005 - August 2006
West Corporation September 2001 - August 2005
Avaya 1998 - 2001
Marriott International 1994 - 1998
Skills
Management Consulting, Program Management, Government Contracting, Change Management, Government, Strategic Planning, PMO, DoD, Consulting, Hospitality Management, Hospitality, Customer Service, Customer Satisfaction, Recruiting, Human Resources, Telecommunications, Project Management, Interviews, Invoicing, Internal Audit, Account Management, Accounts Payable, Accounts Receivable, Account Reconciliation, Accounting, Front Office, Frontline Management, Training, Budgets, Management, Analysis
Education
Southern Nazarene University 1999 — 2000
Master's degree, Human Resources Management and Services
University of Oklahoma - Price College of Business 1990 — 1993
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
UnitedHealth Group August 2014 - Present
Atento May 2012 - August 2014
Harland Clarke July 2011 - February 2012
West Corporation October 2002 - April 2011
Skills
Great Work Ethic, Attention To Detail, Multitasker, Quick Study, Interpersonal skills, Diverse in various..., Love to Learn, Music Lover, Love to Cook, Lotus Notes, Customer Service, Leadership, Sales, Team Building, Call Centers, Process Improvement, Employee Relations, Microsoft Word, Coaching, Microsoft Office, Microsoft Excel, Customer Retention, Strategic Planning
Education
St Philip's College 2001 — 2010
Associate's degree, Business Administration
Highlands High School 1999 — 2001
High School Diploma, Recommended Program, 3.6
Alorica October 2014 - Present
Alorica March 2014 - Present
Sitel February 2011 - December 2013
Sykes Inc January 2011 - February 2011
West Corporation January 2009 - January 2011
Sykes 2009 - 2011
West Corporation December 2006 - October 2008
ICT GROUP INC January 2006 - January 2008
Skills
Strategic Planning, Talent Acquisition, Recruiting, Talent Management, Onboarding, Customer Satisfaction, Outsourcing, Employee Training, Soft Skills, Coaching, Vendor Management, Telemarketing, Succession Planning, Team Management, Organizational..., Training Delivery, Training, Employee Engagement, Leadership Development, Instructional Design, Performance Management, Inbound Marketing, Process Improvement, Quality Assurance, Customer Experience, Operations Management, Call Center, Employee Relations, Customer Service, Human Resources, Workforce Management, Training Needs Analysis, BPO, Team Leadership, CRM, Leadership, Customer Retention, Analysis, Hiring, Performance Improvement, Sales, Management, Team Building, Program Management, Contact Centers, New Hire Orientations, Interviews, Call Centers
Education
Spokane Community College
American Tower February 2013 - Present
sprint October 2010 - May 2013
Caterpillar Inc. February 2008 - July 2010
West Corporation February 2006 - January 2008
Skills
Wireless, Data Center, Troubleshooting, Testing, CDMA, Mobile Devices, Switches, Wireless Networking, Ethernet, RF, Cellular Communications, GSM, TCP/IP, UMTS, MPLS, WiMAX, 3G, LAN-WAN, Routers, Hardware, Software Installation, Technical Support, Optical Fiber, IP, LTE, Networking, Telecommunications, Fiber Optics, Integration
Education
Spartan College of Aeronautics and Technology 2006 — 2007
aviation maintenance and technology, Industrial Technology/Technician
Spartan College of Aeronautics and Technology 2006 — 2007
Associate's degree, Aeronautics/Aviation/Aerospace Science and Technology, General
Spokane Community College August 2014 - June 2015
Spokane Community College September 2013 - June 2015
Quantum Mechanics August 2014 - December 2014
West Corporation March 2010 - July 2013
Skills
Learning Quickly, Team Leadership, Team Management, Solid computer skills, Organization, Project Management, Quality Assurance, Computer Hardware, Employee Training, Group Training, Escalation Resolution, Empathy, Call Centers, Customer Retention, Networking, Account Management, Customer Satisfaction, Customer Service, Team Building, Sales, Sales Operations, Leadership, Management, Sales Management, Troubleshooting, Process Improvement, Automotive Repair, Event Planning, Public Speaking, Teaching, Time Management, Training
Education
Spokane Community College 2013 — 2015
Associate of Arts and Sciences (AAS) Toyota T-TEN Program, Automobile/Automotive Mechanics Technology/Technician, 4.0 for first year of study
John R Rogers High School 1996 — 2000
salesforce.com December 2009 - May 2014
West Corporation November 1997 - March 2009
KeyTronicEMS July 1985 - July 1995
Skills
Database Design, Linux application..., Oracle PL/SQL..., MySQL, Informatica, VBA, Awk, Sed, Microsoft Excel, Perl Script, Informix, SSRS, ETL, Salesforce.com, CRM, Databases, SQL, Lead Generation
Education
Spokane Falls Community College 1979 — 1982
Associate of Arts and Sciences (AAS), Computer Science
Centene Corporation March 2015 - Present
Gap Inc. October 2014 - Present
Hammerman & Gainer, Inc March 2009 - January 2015
The Limited October 2012 - April 2014
Gap Inc November 2009 - September 2012
Quadel Consulting July 2007 - March 2009
ICF March 2007 - July 2007
West Corporation January 2005 - February 2007
Skills
Community Outreach, Customer Service, Software Documentation, Training, Data Analysis, Call Centers, Research, Leadership, Policy, Healthcare, Leadership Development, Strategic Planning, Team Building, Operations Management, Editing, Case Management, Microsoft Office, PowerPoint, Grants, Computer proficiency in..., Case Managment, HIPAA, Medicaid, Medicaid Managed Care, Volunteering, Standards Compliance, Microsoft Excel
Education
University of Phoenix 2012 — 2014
Master of Business Administration (M.B.A.), Human Resource Management
University of Phoenix 2009 — 2011
Master’s Degree, Psychology
Southeastern Louisiana University 2001 — 2004
Bachelor’s Degree, Psychology
World Travel Holdings May 2012 - Present
West Corporation May 2012 - August 2013
CenturyLink January 2010 - January 2011
Skills
Call Centers, Telecommunications, Customer Experience, VoIP, Customer Satisfaction, Troubleshooting, Telephony, Customer Retention, IP, Avaya, Technical Support, MPLS, Training, Travel Planning, Telephone Skills, Microsoft Office, Business Travel, Cruises, Leisure Travel, Online Travel, Sabre, Employee Training, Travel Management, Cold Calling, Mobile Devices, Tourism, Vacation, Banquets, Sales, Contact Centers, Call Center Development, Customer Service, Hotels, Hospitality, Leadership
Education
Seminole Community College 2008 — 2012
Associate of Science (A.S.), Criminal Justice/Safety Studies
Universidad de Puerto Rico 1995 — 1997
Biology, General
West Corporation Revenue Generation November 1999 - August 2015
West Interactive December 2012 - April 2015
West Corporation July 2009 - September 2012
West Corporation - WBS Division August 2008 - July 2009
West Corporation February 2004 - August 2008
West Corporation September 2000 - February 2004
Skills
Call Centers, Account Management, Customer Satisfaction, Team Leadership, Telephony, Microsoft Word, Outlook, IVR, Customer Service, PowerPoint, PeopleSoft, Customer Experience, Customer Retention, Vendor Management, Recruiting, Microsoft Office, Workforce Management, Program Management, CRM, Training, Microsoft Excel, Avaya Communication..., Nortel Meridian, People Development, Client Liaison, Salesforce.com, Forecasting, Process Improvement, Avaya, Telecommunications, CMS, Spectrum, Coaching, Employee Relations, Cross-functional Team..., Human Resources, Management, Leadership, Employee Training, SharePoint, Team Building, Troubleshooting, Unified Communications, Performance Management, Operations Management, Outsourcing, Software Documentation, Problem Solving, Key Performance..., Teamwork
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1987 — 1990
Sought Bachelor of Arts, Criminal Justice/Law Enforcement Administration, 3.2
McKinley Senior High School 1983 — 1987
High School Diploma, Basic Skills and Developmental/Remedial Education
NetSuite October 2015 - Present
i9 Sports March 2015 - Present
Thanx Media September 2014 - Present
hybris software May 2014 - August 2014
Oracle June 2013 - May 2014
SMITH November 2012 - June 2013
SMITH May 2011 - November 2012
IBM February 2010 - May 2011
IBM August 2008 - February 2010
West Corporation July 2006 - July 2008
Skills
B2B, Manufacturing, Channel, Solution Selling, SaaS, E-commerce, Account Management, New Business Development, Consultative Selling, EDI, Customer Relations, Lead Generation, Enterprise Software, Integration, Key Account Management, Negotiation, Supply Chain, Salesforce.com, Contract Negotiation, Digital Marketing, Business Development, Competitive Analysis, Customer Service, Leadership, Management, Strategy, Selling, Sales Process, Sales Operations, Mobile Devices, Sales
Education
Southern Illinois University, Carbondale 1995 — 2000
BS, Radio & Television
West Corporation February 2010 - May 2012
West Corporation March 2008 - February 2010
Croker, Huck, Kasher, DeWitt, Anderson & Gonderinger December 2006 - March 2008
University of Nebraska College of Law May 2004 - April 2006
CUES September 2001 - August 2003
A&R Partners, Inc. July 1998 - April 2001
Skills
Legal Research, Corporate Law, Intellectual Property, Litigation, Commercial Litigation, Licensing, Mergers & Acquisitions, Contract Negotiation, Negotiation, Civil Litigation, Litigation Support, Real Estate, Business Planning, Strategic Communications, Telecommunications, Mediation, Arbitration, Non-profits, Employment Law, Strategy, Nonprofits, Corporate Governance, Trade Secrets, Legal Compliance
Education
University of Nebraska College of Law 2003 — 2006
J.D.
Santa Clara University 1994 — 1998
B.A., Communication
Creighton Prep 1990 — 1994
ALE Designs Plus June 2014 - Present
Freelance Writer October 2011 - Present
West Corporation September 2006 - April 2007
Gateway September 1996 - 1998
Skills
Customer Service, Microsoft Office, Telecommunications, Windows, Writing, Web Services, Documentation, Data Entry, Photoshop, PowerPoint, Photography, Web Applications, Computer Hardware, Social Networking, Problem Solving, Software Installation, Web Design, Internet, Databases, Digital Media, Editing, Excel, Email Management, Adobe, Software Documentation, Research, Blogging, Microsoft Word, Microsoft Excel, Teamwork, Online Marketing, Leadership, WordPress
Education
University of Phoenix 2010 — 2014
Associates, Computers
Southeast Community College 2010 — 2011
Associate of Arts (AA), Design and Visual Communications, General, 3.45
American Express Plenti May 2015 - Present
Centralized Showing Service May 2012 - January 2014
West Corporation September 2009 - January 2012
Valero Energy Corporation February 2003 - April 2009
Skills
Revenue Enhancement, Marketing/Sales, Customer satisfaction..., Problem Solving and..., Sales, Customer Service, Customer Satisfaction, Microsoft Office, Leadership, Retail, Time Management, Call Centers
Education
Texas A&M University - San Antonio 2014 — 2016
Bachelor's Degree, Finance, General, 3.17
San Antonio College 2009 — 2014
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.17
Inland Publications, Inc. January 2012 - Present
Pinot's Palette Spokane February 2014 - Present
Alissia Blackwood Designs June 2011 - Present
Sipz Espresso December 2007 - January 2012
TruGreen LandCare May 2005 - June 2007
West Corporation January 2003 - May 2005
Skills
Graphic Designer, Illustrator, Client Relations, Adobe Creative Suite, Graphic Design, Typography, Illustration, Logo Design, Advertising, Photoshop, InDesign, Adobe Acrobat, Flash, Layout, Brochures, Posters, Email Marketing, Marketing, Graphics, Mac, Art Direction, Creative Direction, Magazines, Art, Image Editing, Corporate Identity, Piloting, Bubble Wrap, Salsa, Falconry, Reggaeton, Jump Rope, Archery
Education
Spokane Falls Community College 2009 — 2011
Associate of Applied Science, Graphic Design
East Valley High School 1999 — 2002
West Corporation April 2014 - Present
Allied Telesis April 2013 - April 2014
VMware July 2012 - April 2013
West Interactive January 2012 - July 2012
West Interactive - Customer Contact Transformation October 2010 - December 2011
TuVox, Inc. (SaaS and managed service provider of voice and mobile automation solutions) October 2007 - October 2010
TuVox November 2004 - October 2007
Pulver Laboratories Inc. October 1996 - November 2004
Skills
Mobility, Social Media, Lead Generation, Sales Enablement, Internet Marketing, Customer Engagement, Mobile, Technology Marketing, Mobile Solutions, Social Marketing, SEO, Customer Experience, Solution Selling, Product Marketing, Marketing Strategy, Web Marketing, Mobile Devices, Marketing, IT Benchmarking, Sales Process, Enterprise Software, Go-to-market Strategy, Solutions Marketing, Strategy, SaaS, Cloud Computing, CRM, Account Management, Selling, Management, Telecommunications, New Business Development, Leadership, Program Management, Sales Management, Sales, Demand Generation, Salesforce.com, Strategic Partnerships, Product Management
Education
San Jose State University 2002 — 2004
MBA, Marketing
University of Colorado Colorado Springs 1992 — 1996
BA, Political Science, Communications
San Antonio Home Health & Hospice November 2013 - Present
West Corporation August 2012 - May 2013
Army Residence Community November 2007 - August 2012
McDonald's Corporation May 2005 - February 2007
Skills
Citrix, IRIS, Microsoft Office, Microsoft Word, PowerPoint, Computers, Customer Service, Cash Handling Experience, Up-selling, Senior Living..., Volunteering
Education
San Antonio College 2009 — 2014
Judson Senior High School 2002 — 2006
High School Diploma
West Corporation June 2004 - April 2014
Dakotah Direct February 2003 - June 2004
Dakotah Direct April 2000 - June 2002
Skills
Telecommunications, Account Management, Call Centers, VoIP, Customer Satisfaction, Management, Integration, Program Management, Quality Assurance, Customer Service, Process Improvement, Sales, Customer Retention, Customer Experience, Training, Team Building, Leadership
Education
Spokane Community College
Associate of Arts and Sciences (AAS), Marketing/Marketing Management, General, 3.32
Spokane Community College
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.48
Myriad Professional Services January 2015 - Present
Szyn Enterprises March 2014 - Present
West Corporation August 2014 - December 2014
Law Office of Nancy S. Arnt May 2013 - August 2013
Apple Orchard Learning Centers 2004 - 2012
Skills
Public Speaking, Program Management, Strategic Planning, Nonprofits, Customer Service, Small Business, Start-ups, Strategy, Business Planning, New Business Development, Sales, Leadership, Training, Management, Team Building, Coaching, Marketing
Education
San Antonio College
Business
San Jacinto College
Economics
West Corporation November 2013 - Present
Pizza Hut 2011 - 2013
Dairy Queen March 2011 - September 2011
Walmart November 2010 - December 2010
Jack in the Box July 2010 - September 2010
Dairy Queen April 2009 - July 2010
Skills
Microsoft Office, Customer Service, Organization, Telephone Reception, Eye for Details, Following Directions
Education
Spokane Community College 2012 — 2013
Certificate, Front Office Professional
East Valley High School
Blue Cross and Blue Shield of Nebraska July 2013 - Present
Examination Management Services Incorporated 2012 - 2013
Torchmark Corporation 2010 - 2011
West Corporation 2005 - 2010
Skills
Training, Leadership, Human Resources, Management, Call Centers, Analysis, Team Building, Interviews, Customer Service, Business Development
Education
South Dakota State University 1988 — 1990
Capital One May 2014 - Present
Postlethwaite & Netterville March 2009 - May 2014
State of Louisiana August 2008 - March 2009
Charter Communications October 2007 - August 2008
PepsiCo - Frito Lay June 2005 - October 2007
West Corporation August 1999 - June 2005
Skills
Financial Accounting, Accounting, External Audit, Sales Management, Financial Statement..., Telemarketing, Cable Broadband, GAAP, CPA, Leadership, Auditing
Education
University of Phoenix 2007 — 2009
Master of Science (M.S.), Accounting
Southeastern Louisiana University 2001 — 2005
Bachelor of Science (B.S.), Finance, General
14Four April 2013 - Present
West Corporation March 2011 - April 2013
Skills
Graphic Design, Web Design, Web Development, HTML, JavaScript, jQuery, CSS, Illustrator, Photoshop, InDesign, Adobe Creative Suite, Logo Design, Illustration, Microsoft Office, Dreamweaver, WordPress, HTML 5, HTML5
Education
Spokane Falls Community College 2011 — 2013
Associate’s Degree, Graphic & Web Design
SAC Federal Credit Union June 2015 - Present
Prometheus Financial Solutions LLC November 2014 - June 2015
SAC Federal Credit Union November 2012 - November 2014
Centris Federal Credit Union February 2011 - November 2012
Centris Federal Credit Union November 2006 - February 2011
West Corporation 2005 - 2006
Centris Federal Credit Union January 2004 - June 2005
Binary Net 2000 - 2003
Skills
Integration, Process Improvement, Data Analysis, XML, Perl, Credit Unions, Management, Workflow Design, Business Analysis, Software Documentation, Microsoft SQL Server, Requirements Analysis, SDLC, Active Directory, Fiserv DNA, Fiserv Datasafe, Core Banking..., Banking, Project Management
Education
Southeast Community College 2000 — 2003
Associate of Arts and Sciences (AAS), Microcomputer Technology (Networking)
Lincoln East High 1998 — 2000
Louisiana Governor's Office of Homeland Security July 2013 - Present
US Department of Homeland Security October 2006 - July 2013
West Corporation January 2004 - August 2006
United States Air National Guard, January 2001 - December 2004
United States Air Force November 1993 - January 2001
Skills
Grants, Public Policy, Data Analysis, Program Evaluation, Project Management, Training, Management, Policy, Government, Policy Analysis, Program Management, Grant Writing, Emergency Management, Fundraising, Homeland Security
Education
Southeastern Louisiana University 2001 — 2006
Bachelor of Science (B.S.), Business Administration and Management, General
T-Mobile Call Center 2012 - 2012
West Corporation December 2010 - May 2011
Skills
Great People Skills, Organized Multi-tasker, Hard worker, Always Punctual, Trustworthy, Follow Directions
Education
McKay High School 2001 — 2006
Spokane Falls Community College
Virgo In Flight Entertainment August 2003 - Present
West Corporation August 2005 - August 2011
Skills
Entertainment, Promoting, Music, Entertainment Booking, Promotions, Graphic Design, Film Editing, Film Production, Art Direction, Photoshop, Photo Editing, Graphics, Multimedia, Love
Education
San Antonio College 1996 — 1997
CGI
tom c.clark highschool 1995 — 1996
diploma, marketing
John Marshall Highschool 1992 — 1995
Art/Art Studies, General
Liberty Mutual Insurance January 2015 - Present
Black Angus Steakhouses June 2012 - March 2015
West Corporation May 2014 - January 2015
SMGPA November 2011 - February 2012
Hearing, Speech and Deafness Center August 2010 - June 2011
West Corporation January 2010 - April 2011
Skills
Customer Service, Event Planning, Volunteer Management, Nonprofits, Public Speaking, Microsoft Office, Social Media, Community Outreach, Strategic Planning, Leadership, Program Management, Event Management, Training, Licensed Sales, Continuous Process..., Salesforce, Citrix, NueMD, DocFind, NICE Call Recording, DRX, Medicare and Indvidual..., Microsoft Word, Microsoft Excel, Program Development, Research, Time Management, Management
Education
Spokane Falls Community College 2011 — 2013
American Sign Language (ASL), Psychology, Business
Spokane Valley High School
High School Diploma
West Corporation July 2015 - Present
InterCall June 2012 - July 2015
Skills
Telecommunications, VoIP, Managed Services, IP, Wireless, Mobile Devices, Call Centers, Vendor Management, Troubleshooting, Telephony, SIP, Business Process, Process Improvement, Account Management, Direct Sales, Networking
Education
Southern Union State Community College 1998 — 2000
Handley High School 1993 — 1998
Raytheon IIS November 2014 - Present
Cisco Systems, Inc. September 2014 - October 2014
Cisco Systems, Inc. May 2014 - October 2014
Cisco Systems, Inc. March 2014 - October 2014
Cisco Systems, Inc. September 2011 - October 2014
West Corporation October 2010 - September 2011
TDXNet - An Alaska Native Corp 8(a) March 2009 - October 2010
First Texas Broadband March 2004 - December 2008
DCCCD October 2000 - March 2004
ATEC Hospital(Formerly Tri-Cities) October 2000 - January 2002
Skills
Data Center, WAN, Network Security, VoIP, Cisco Call Manager, MPLS, Servers, Windows Server, Cisco IOS, Cisco Nexus, BGP, OSPF, Networking, Linux, SAN, Cloud Computing, TCP/IP, Storage Area Networks, Cisco UCS, Network Design, Cisco NX-OS, Cisco ASR1K, Cisco ASA, Cisco MDS SAN switches, Nexus 7k, Nexus 2K, Nexus 1K, NEXUS 1Kv, CUBE(SP), Cisco Routers, Cisco Wireless, Cisco Security, Cisco VoIP, Cisco Certified, vCenter Server, ESXi, Python, Groovy, Java, JavaScript, HTML 5, Cisco Technologies, Switches, Routers, Firewalls, Security, Telecommunications, IP, System Deployment, Integration
Education
Southern Methodist University 2015 — 2018
Master’s Degree, MASTER OF SCIENCE WITH A MAJOR IN SECURITY ENGINEERING
Western Governors University 2014 — 2015
Bachelor’s Degree, Computer Science @ IT Security
Cisco Systems 2013 — 2014
CCIE, CCIE
2003 to 2006 Microsoft IT Academy Richland College 2003 — 2006
SANS Institute 2002 — 2006
InfoSec
2003Richland College 2002 — 2004
Associates of Applied Science Degree; Associates of Arts, Computer Networking and Support; and Sciences
El Centro College as adjunct faculty 2002 — 2003
Southern Polytechnic State University 1997 — 2000
BSMET, Mechanical Engineering Technology
PayFlex® February 2013 - September 2013
West Corporation June 2012 - February 2013
Ameritas Life Insurance Company February 2008 - October 2011
Kelly Services October 2007 - February 2008
Service Research Corporation November 2005 - January 2008
Skills
10 key, Typing, Microsoft Excel, Microsoft Word, Microsoft Office, Access, Microsoft Publisher, PowerPoint, C++
Education
Southeast Community College 2006 — 2009
Associate of Arts and Sciences (A.A.S.), Business/Office Automation/Technology/Data Entry
Southeast Community College
Diploma, Office Technology
Doane CollegeLincoln Ne Campus
Bachelor’s of Arts Degree, Information Systems Management
UsaMade21 November 2012 - Present
West Corporation August 2009 - November 2011
Skills
Sales, Sales Management, Social Media Marketing
Education
Spokane Community College
Spokane Falls Community College
Coventry Health Care October 2011 - Present
West Corporation May 2007 - February 2010
Action Distributors Newark NJ June 1998 - November 2001
Education
Sanford-Brown College-Houston 2010 — 2011
Certificate Program, Medical Billing and Coding
Farm Credit Services of America February 2014 - Present
Jason Norris Web Design January 2007 - Present
Farm Credit Services of America April 2012 - February 2014
Nebraska Book Company April 2011 - April 2012
CSG Systems September 2010 - April 2011
West Corporation October 2007 - October 2010
DVAuction, Inc May 2007 - October 2007
DVAuction, Inc. July 2006 - May 2007
Lincoln Action Program 2005 - 2006
Skills
C#, ASP.NET MVC, HTML, CSS, JavaScript, jQuery, VB.NET, Web Development, SQL Server, Windows Server 2008, PHP, MySQL, Ruby on Rails, Linux, Ruby, Business Analysis, Systems Analysis, MVC, ASP.NET, Scripting, XML, AJAX, .NET, Visual Basic, ASP, SQL, Windows, Visual Studio, XHTML, Apache, LINQ, HTML5, Wordpress, DHTML, T-SQL, IIS, Web Services, Subversion, Entity Framework, ADO.NET, JSON, Microsoft SQL Server, Windows Server, Software Development, WordPress, Test Driven Development, Architecture, Web Applications, SharePoint, TFS
Education
Southeast Community College 2005 — 2007
AAS, Information Technology
Convergys January 2014 - Present
Handyman May 2007 - Present
AccuCut August 2012 - May 2013
Omaha Truck Center July 2011 - July 2012
West Corporation March 2011 - July 2011
Hayneedle Inc September 2005 - February 2011
Skills
Microsoft Office, Construction, Customer Service, Time Management, Operations Management, Team Building, Microsoft Word, Microsoft Excel, PowerPoint, Customer Satisfaction, Sales, Management, Team Leadership, Call Centers, Coaching, Training, Leadership, Automobile, Account Management, Call Center, Process Scheduler, Quality Assurance, Retail
Education
Metro Community College 2013 — 2017
Associate's Degree, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
Southeast Community College 1996 — 1997
A.A.S, General Motors Automotive Service Educational Program
Academy of Arts and Humanities October 2009 - Present
West Corporation April 2009 - October 2009
West Corp March 2009 - July 2009
Middle, High School August 2007 - June 2008
Delphi Automotive Systems August 1994 - December 2006
Delphi Automotive Systems August 1994 - December 2006
Delphi Automotive Systems August 1994 - December 2006
Delphi Automotive Systems August 1994 - December 2006
Trumbull County Educational Services January 2002 - October 2006
Education
ITT Technical Institute 2007 — 2009
Associates, Information Technology, Computer Network Systems
Slippery Rock University of Pennsylvania 1989 — 1994
B.A., Political Science
Slippery Rock University of Pennsylvania 1989 — 1994
B.A, Political Science
ITT Technical Institute
Associate of Applied Science, Information Technology, Computer Network Systems
Chameleon Technology Partners June 2015 - Present
Vion Corporation June 2012 - June 2015
LeadingEdge Personnel 2011 - 2012
Episcopal Church of the Holy Comforter 2010 - 2011
University of Houston 2007 - 2009
AMC Music/Alliance Music Publications 2006 - 2009
West Corporation 2003 - 2005
Associated Colleges of the South 2000 - 2001
Skills
Product Management, Proposal Support, Project Management, Business Development, Program Management, Analysis, Marketing Communications, Cloud Computing, RFP, Security, Sales, SaaS, Cross-functional Team..., Leadership, Vendor Management, Technical Writing, New Business Development, Product Marketing, Government, Business Analysis, Data Center, Marketing Strategy, Management, Social Media, Process Improvement, Competitive Analysis, Enterprise Software, Solution Selling, Integration, Marketing, Negotiation, Account Management, Project Planning, Salesforce.com, SharePoint, Proposal Writing, Access, Management Consulting, Training, Event Management, Forecasting, Telecommunications, Customer Service, Strategic Partnerships, Lead Generation, Team Leadership, Team Building, Strategy, Research, Start-ups
Education
University of Houston 2005 — 2009
MM, Opera Performance
Southwestern University 1998 — 2002
Bachelor of Arts (B.A.), Spanish Language and Literature
Apple August 2014 - Present
West Interactive January 2013 - July 2014
West Corporation May 2011 - January 2013
CONVERGYS (Formerly INTERVOICE, INC, Formerly EDIFY CORPORATION) October 2002 - March 2010
Edify Corporation August 2000 - October 2002
Edify Corporation February 1999 - August 2000
Edify Corporation June 1997 - February 1999
Borland International January 1996 - January 1997
Borland International June 1993 - October 1996
Borland International January 1993 - January 1996
Skills
Linux, Change Management, Leadership, Technical Support, Quality Control, Iso 9000, Customer Support, Testing, Test Planning, IVR, Software Development, Troubleshooting, Call Centers, Telephony, Software Documentation, Telecommunications, Cloud Computing, Speech Recognition, CTI, Cross-functional Team..., Databases, Integration, JIRA, Java, Management, Quality Assurance, Selenium, Shell Scripting, Software Quality..., TCP/IP, Test Automation, Training, VoIP, Windows, Wireless, XML
Education
San Jose State University 1985 — 1992
BS
American Council on Education January 2011 - Present
West Corporation November 2011 - December 2012
American Council on Education September 2001 - January 2011
Radio One 1995 - 2010
ESI International 2000 - 2001
ESI International 1998 - 2000
United States Marine Forces Reserve 1993 - 1999
Analytic Services Inc. 1995 - 1998
Skills
Program Development, Program Management, Higher Education, Grants, Program Evaluation, Community Outreach, Research, Student Development, Teaching, Public Speaking, Leadership Development, Nonprofits, Adult Education, Grant Writing, Student Affairs, Staff Development, Communication, University Teaching, Editing
Education
Southern New Hampshire University 2015 — 2017
Associate’s Degree, General Studies with Business Concentration
The George Washington University
Continuing Education Certificate, Project Management
The George Washington University
Continuing Education Certificate, Project Management
Realty World South Florida June 2015 - Present
Self-employed March 2013 - Present
HP Residential Services Inc. April 2015 - June 2015
Allison James inc/ Allison James Estates and Homes November 2013 - March 2015
Palm-Aire Realty Group April 2013 - July 2013
West Corporation November 2011 - June 2012
Macy's February 2010 - November 2011
Skills
REO, Condos, Research, Escrow, Notary Public, Single Family Homes, Sales, Foreclosures, Comparative Market..., Negotiation, Building Relationships, Investors, Sellers, Investment Properties, Real Estate Transactions, First Time Home Buyers, Real Estate, Residential Homes, Short Sales, Buyers, Communication, Multi Tasking, MLS, Organization, Contractual Agreements, Telephone Skills, Marketing Strategy, Computer Proficiency, Lead Generation, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Nuance, Homebase, Homesaver
Education
Washington State University 2008 — 2010
Nursing
Kettle Falls High School 2004 — 2008
General, High School Diploma
Spokane Community College
Associate of Arts (A.A.), Communication
Disney Consumer Products March 2014 - Present
Disney Consumer Products February 2011 - Present
Disney Consumer Products January 2011 - March 2014
West Corporation September 2005 - May 2007
Skills
Retail, Call Center, Recruiting, Team Leadership, Customer Experience, Management, Microsoft Office, Microsoft Excel, SAP, Outlook, Access, Call Centers, Team Building, Inventory Management, Training, Forecasting, Operations Management, Performance Management, Employee Relations, Leadership, Process Improvement, Employee Training, Vendor Management, Customer Satisfaction, Human Resources, Cross-functional Team..., Customer Retention, Weather Forecasting
Education
Schreiner University 2003 — 2005
BA, Business administration
University of Denver 1999 — 2002
Hospitality Administration/Management
U-Haul International, Inc. April 2012 - Present
West Corporation June 2011 - March 2012
Father & Son Computer repair April 2009 - February 2012
Skills
Technically Competent, Customer Service, Work Ethic, Always Punctual, Problem Solving, Stock Management, Cashiering, Close Attention to...
Education
Spokane Falls Community College 2010 — 2012
General Studies
Life Prep Academy 2006 — 2009
Bank of America Merchant Services April 2015 - Present
IOD Incorporated February 2013 - April 2015
West Corporation August 2011 - August 2013
Enterprise Rent-A-Car June 2012 - February 2013
AT&T January 2009 - January 2011
Skills
Leadership, Sales, Customer Service, Customer Retention, Team Building, Account Management, Time Management, Training, PowerPoint, Microsoft Office, Negotiation, Marketing, Public Speaking, Microsoft Excel, Process Improvement, Leadership Development, Social Media, Employee Relations, Event Planning, Analysis, Project Management, Selling, Business Analysis, HIPAA, Healthcare Information..., Healthcare Management, Risk Management, Legal Compliance, Office Administration, HIM Operations, Release of Information, Medical Billing, Medical Records, Medical Terminology, Claims Management
Education
Savannah State University 2004 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Savannah State University 2004 — 2008
Bacheors in Business Administration, Management
E-Line Media June 2015 - July 2015
Warner Bros. Entertainment Group of Companies April 2014 - April 2015
Flexasoft August 2013 - April 2014
Echo Bass Entertainment February 2011 - February 2013
West Corporation August 2011 - January 2013
Cyber Geist Inc. January 2007 - August 2009
Skulltronix September 2007 - November 2008
Capitol Video Center January 1996 - December 2002
Skills
Video Games, JIRA, Quality Assurance, Compatibility Testing, Training, Testing, Performance Testing, Video Production, Photography, Marketing, Microsoft Word, Social Media, Editing, Microsoft Excel, Copy Editing, InDesign, Creative Writing, Outlook, Proofreading, Fiction, Freelance Writing, Procurement, Software Project..., Music Production, Composition, Photoshop, Confluence, Unfuddle, Neighborhood for..., Target Manager, Steam API, Game Design
Education
Spokane Falls Community College 2011 — 2011
Stericycle, Inc. April 2005 - Present
Musikfestspiele Saar June 2004 - August 2004
West Corporation September 2001 - March 2003
Skills
Salesforce.com, Account Management, Direct Sales, B2B, CRM, Cold Calling, Contract Negotiation, Customer Retention, Forecasting, Leadership, Lead Generation, Marketing, Project Management, Sales, Sales Management, Sales Operations, Sales Presentations, Sales Process, Selling, Solution Selling, Team Building, New Business Development
Education
Southern Illinois University, Carbondale 2000 — 2004
BA, Foreign Language & International Trade (German), Minor in Economics
CareServe Private Duty Services January 2005 - Present
Self-employed 2012 - 2013
west corporation February 2007 - December 2012
Skills
Sales, Customer Service, Microsoft Office, Insurance, Medicare, Microsoft Excel, Management, Leadership, Family Caregiving, senior caregiving, infant caregiving, Telephone Skills, Telemarketing, Medical Terminology, Pharmaceutical Industry
Education
San Antonio College 1980 — 1982
Pediatric Nurse/Nursing
Roosevelt h/s and San Antonio college 1974 — 1977
high school diploma and nursing course, Pre-Nursing Studies
Lawyer Legion March 2013 - Present
Internet LAVA, LLC February 2010 - Present
SEO Technologies, LLC April 2008 - February 2010
DIRECTV March 2004 - February 2008
West Corporation July 2002 - August 2003
Skills
Website Design, Logo Design, Branding, Internet Marketing, Search Engine..., Content Writing, Content Management, Link Building, Search Engine Marketing, Social Media Marketing, Niche Marketing, Local Map Optimizaton, Professional Blogs, Press Releases, Article Marketing, Directory Submissions, Website Analytics, Free Hosting, Bar Compliance Solutions, Management, Public Speaking, Entrepreneurship, Web Design, Web Analytics, SEM, SEO, Web Marketing, Social Media, Google Analytics, Online Marketing, Marketing, Web Development, Online Advertising
Education
The Art Institute of Houston 2008 — 2011
Bachelor of Science, Web Design and Interactive Media
Savannah College of Art and Design 2003 — 2004
zulily October 2013 - Present
Microsoft March 2013 - August 2013
West Corporation May 2012 - December 2012
Amazon September 2011 - April 2012
Skills
Microsoft Office, Telecommunications, Management, Team Leadership, Project Management, Program Management, Sales, Integration, PowerPoint, Product Management, Troubleshooting, Public Speaking, Data Analysis, Customer Service, Leadership, Microsoft Excel, Microsoft Word, Process Improvement, Time Management, Team Management
Education
San Bernardino Valley College 2006 — 2007
IH Services, Inc. May 2014 - Present
Afni October 2013 - April 2014
Walmart May 2012 - April 2013
Murphy USA February 2012 - June 2012
West Corporation August 2011 - February 2012
LiveOps April 2010 - August 2011
Intelenet America June 2008 - May 2011
Robertsons' Shell (OOB) June 2007 - May 2008
Walmart March 2004 - June 2007
Skills
Customer Service, Supervisory Skills, Training, Employee Training, Organization Skills, Microsoft Office, Cash Handling, Management, Help Desk Support, Technical Support, Customer Support, Easily Adaptable, Sales, Up-selling, Cross Selling, Diversity & Inclusion, Business Travel, Leisure Travel, Travel Planning, Tourism, Finance, Troubleshooting, Retail Sales, Sales Management, Planograms, Planogram Development, Inventory Management, Inventory Control, Cisco VoIP, Telemarketing, Industrial Cleaning, People Skills, Soft Skills, Telephone Skills, CRM, Interviews, Financial Reporting, Business Development, Team Building, Team Leadership, Cashiering, Store Remodeling
Education
Somerset Community College 2010 — 2013
Associate in Applied Science (A.A.S.), Business Administration and Management, General
Russell County High School 1999 — 2003
High School Diploma, General Studies
CSG- Culture Service Growth LLC May 2012 - Present
Carenet Healthcare Services October 2011 - December 2011
MMC Group LP 2011 - 2011
West Corporation 2010 - 2011
Quiznos 2007 - 2010
Skills
Call Centers, Customer Satisfaction, Service Delivery, Customer Service, Customer Support, Troubleshooting, Customer Retention, Windows 7, Data Entry, Outlook, Sales, Training, Microsoft Office, Process Improvement, Time Management, Account Management
Education
San Antonio College 2012 — 2014
Associate of Science (AS), Biology/ Pre-Nursing
Allstate May 2015 - Present
Tony's Pizza & Italian Grille April 2014 - April 2015
Hilton Worldwide August 2013 - March 2014
Subway April 2013 - August 2013
Macy's July 2011 - April 2013
West Corporation July 2010 - April 2011
The Home Depot April 2009 - July 2010
Skills
Office Equipment, 60+ wpm, Multi-line Phone Systems, Phone Etiquette, Data Entry, Phone Skills, Cashiering, Customer Service, 10 Key, Fax, Cash Register, Customer Satisfaction, Inventory Management, Retail Sales, Loss Prevention, Clerical Skills, Inventory Control, Cash Handling Experience, Inventory, POS, Merchandising, Highly detail oriented, Customer Experience, Retail, Clerical Work, Copying, Internet Explorer, Driving Results, Team-oriented, Big Box, Friendly Personality, Critical Thinking, Profit, People Skills, Store Management, Telephone Skills
Education
Spokane Community College 2012 — 2014
Business Transfer Degree, Business/Managerial Economics
Spokane Falls Community College 2002 — 2004
Associate of Arts, Liberal Arts
LinkedIn October 2013 - March 2015
LinkedIn November 2011 - October 2013
CSG International July 2011 - November 2011
West Corporation October 2010 - July 2011
Salesgenie March 2007 - March 2010
Metro Health Services Federal Credit Union September 2006 - March 2007
Nautica April 2006 - July 2006
Skills
Account Management, Salesforce.com, Direct Mail, Hiring, Direct Marketing, Research, Sales Support, Customer Satisfaction, Sales, Customer Experience, Customer Service, Marketing, Customer Retention, Marketing Communications, E-commerce, Project Management, Web Chat, Time Management, Sales Operations, Lead Generation, CRM, RightNow, Management
Education
San Diego State University-California State University 2000 — 2005
BS, Marketing
Wilcox High School 1996 — 2000
Aerotek 2014 - Present
CFS II July 2011 - July 2013
West Corporation January 2009 - March 2010
WillStaff Worldwide September 2007 - October 2008
Wellman Products Group 2006 - 2007
Centrilift 2005 - 2006
American Red Cross September 2000 - September 2005
TCI Cablevision of Tulsa 1992 - 2000
Skills
Strong leadership skills, Excellent communication..., Excellent problem..., Employee Relations, FMLA, Employment Law, Coaching, EEO, New Hire Orientation, HR Policies, Problem Solving, New Hire Orientations, HRIS, Performance Management, Employee Benefits, Human Resources, Interviews, Recruiting, Deferred Compensation, Employee Training, College Recruiting, Payroll, HR Consulting, Training, Talent Management, Organizational..., Career Development, Talent Acquisition, PeopleSoft, Policy, Performance Appraisal, Technical Recruiting, Hiring, Management, Team Building, Resume Writing, Employee Engagement, Workforce Planning, Onboarding, Leadership Development, Labor Relations, Job Fairs, Change Management, Leadership, Benefits Administration, Administration, Applicant Tracking..., Internet Recruiting, Temporary Placement, Personnel Management
Education
Southern Nazarene University
Bachelor's Degree, Human Resources Management
Southern Nazarene University
Master's Degree, Management
University of Houston-Clear Lake April 2015 - Present
University of Houston June 2014 - March 2015
San Jacinto College January 2010 - June 2014
Greenwood & Hall January 2009 - December 2009
West Corporation June 2007 - December 2008
Education
South Texas College
Associate of Arts (AA), Business Administration, Management and Operations
West Corporation August 2015 - Present
Blue Worm Labs, LLC January 2009 - Present
HobbyTown USA July 2012 - August 2015
University of Nebraska-Lincoln February 2011 - June 2012
University of Nebraska-Lincoln August 2008 - May 2010
Blend Interactive May 2008 - August 2008
University of Nebraska-Lincoln August 2007 - December 2007
Daktronics May 2006 - June 2007
South Dakota State University August 2003 - May 2006
Skills
C#, Unix, Windows, Mac, PHP, C++, Operating Systems, Networking, Web Applications, Programming, Java, Python, JavaScript, HTML, HTML 5, CSS, Linux, XML, Photography, AJAX, Web Development, Apache, Software Development, SQL, Objective-C, jQuery, Computer Science, Ruby, WordPress, Herding Cats, Quilting, Animal Husbandry, Visual Basic 5.0/6.0, VB.NET, Subversion, Perl, Ruby on Rails, Git, WPF, OS X, Searching, Playing By Ear, Breaking Things, Twitter, Looking At the Big..., Swing Dance, Fixing Things, Apparel, Breakdance, XSLT
Education
University of Nebraska-Lincoln 2007 — 2015
MS
South Dakota State University 2003 — 2007
BS
The Training Associates January 2011 - Present
Team Spirit America February 2008 - June 2009
TeleSolutions Consultants LLC February 2006 - February 2007
West Corporation January 2005 - June 2006
Skills
Training Delivery, E-Learning, Customer Service, Blended Learning, Instructor-led Training, Instructional Design, Call Center, Sales, Leadership Development, Coaching, Microsoft Office, Training
Education
Spokane Falls Community College 1994 — 2004
AA/AFA, Fine Arts
EnPro Industries Inc. January 2014 - Present
EnPro Industries Inc. September 2013 - Present
EnPro Industries Inc. November 2007 - September 2013
ITT March 2002 - October 2007
ITT July 2001 - March 2002
ITT September 1999 - July 2001
West Corporation October 1998 - July 1999
Skills
Strategic Leadership, Talent Management, Organizational Change, Change Management, Strategic Planning, Management, Leadership, Employee Benefits, Team Building, Succession Planning, Workforce Planning, Strategy, Business Development, Process Improvement, Human Resources, Employee Relations, Leadership Development, Talent Acquisition, Onboarding, Employee Engagement
Education
Southern Methodist University - Cox School of Business 2011 — 2013
Master of Business Administration (M.B.A.), International Business, Graduated top of class with honors
University of Nebraska at Omaha 1996 — 1998
M.S., Industrial/Organizational Psychology, Graduated top of class with honors
Texas Christian University 1992 — 1996
Bachelor’s Degree, Psychology, Graduated Cum Laude with honors
Northern Quest Resort & Casino March 2015 - Present
West Corporation October 2014 - December 2014
Two Rivers Casino January 2009 - September 2014
Chewelah Casino January 2009 - September 2014
Skills
Active Directory, Group Policy, Windows, Microsoft Office, Adobe Creative Suite, Mac OS X, Android, iOS, HTML, Casino Gaming, Micros Hospitality..., Morse Watchman Key..., Printers, US Bank Singlepoint..., Icewarp Mail Server..., Business Networking, Data Entry, Wireless Networking, Servers, Windows 7, Windows XP, Computer Hardware, Windows Server, Operating Systems, Technical Support, Help Desk Support, Software Installation, Computer Repair, System Administration, Troubleshooting
Education
Spokane Falls Community College 2011 — 2012
Web Design
West Corporation November 2014 - Present
West Corporation May 2012 - November 2014
Engility formerly Dynamics Research Corporation October 2005 - May 2012
Twenty First Century Communications October 1999 - October 2005
United States Air Force April 1995 - April 1999
Skills
Management, Project Management, Account Management, Business Development, Team Leadership, Program Management, Process Improvement, Salesforce.com, Customer Service, Proposal Writing, Strategic Planning
Education
Xavier University 2006 — 2008
Master's Degree, Executive HRD, 4.0
Southern Illinois University, Carbondale 1998 — 1999
Bachelor's Degree, Workforce Development and Training, 3.7
Wright State University 1990 — 1993
Social and Industrial Communications
Alorica March 2015 - Present
West Corporation March 1997 - Present
Skills
Spanish-English, Photoshop, PowerPoint, COBOL, JCL, Visual C#, HTML, JavaScript, SQL, DOS, VBScript, VB.NET, XML, Visual C++, Windows, Microsoft Office, Unix, Business Analysis, Customer Service, Microsoft SQL Server, Databases, Microsoft Excel, Requirements Analysis, SDLC, Program Management, Software Documentation, Project Planning
Education
University of Phoenix 2006 — 2008
Bachelor of Science (BS), Computer Software Engineering
San Antonio College 1990 — 1995
Associate of Science (AS), Computer Programming, Specific Applications
The Lynd Company June 2015 - September 2015
HD Supply February 2015 - June 2015
Self Employed May 2014 - February 2015
Xerox July 2010 - May 2014
West Corporation January 2001 - August 2010
Skills
Customer Service, Marketing, Sales, Budgets, Real Estate, Property Management, Leadership, Strategic Planning, Customer Satisfaction, PowerPoint
Education
The University of Texas at San Antonio 2006 — 2009
Bachelor's degree, Business Administration and Management, General
St Philip's College 2001 — 2005
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
West Corporation March 2012 - March 2014
Cisco September 2006 - 2012
Cisco - WebEx September 2006 - September 2011
West Valley Staffing Group 2002 - 2006
Skills
Partner Relationship..., Sales Management, Cloud Computing, SaaS, Collaboration Solutions, RFP, Sales Presentations, Board Presentations, Account Management, Business Relationship..., Webinars, Sales Process, Solution Selling, Unified Communications, Direct Sales, Enterprise Software, Sales Operations, Leadership, WebEx, Cross-functional Team..., Selling, Strategic Partnerships, CRM, Sales, Strategy, New Business Development, Management, Demand Generation, Channel Partners, Lead Generation, Customer Retention, Pre-sales, Salesforce.com, Training, Professional Services, Contract Negotiation, Go-to-market Strategy, Partner Management
Education
San Jose State University 2002 — 2006
BA, Communications Studies
West Valley College 1995 — 2002
AA, Honors Liberal Arts
West Valley College 1995 — 2001
AA, English
Blue Cross and Blue Shield of Louisiana September 2015 - Present
Walmart July 2013 - Present
Cox Communications May 2012 - December 2013
Convergys October 2011 - May 2012
Convergys February 2006 - October 2011
Convergys August 2004 - February 2006
West Corporation September 2003 - January 2004
West Corporation June 2003 - September 2003
Skills
Customer Service, Leadership, Sales, Microsoft Office, Microsoft Excel, PowerPoint, 10 Key, Microsoft Word, Outlook, Public Speaking, Quality Assurance, Training, Teamwork, Telecommunications, Troubleshooting, Typing, High Level Of Accuracy, Reliability, Technical Support, Customer Satisfaction, Data Entry, Team Leadership, Team Building, Customer Experience
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1995 — 2000
Agricultural Sciences, Animal Science, 3.4 GPA
West Corporation July 2014 - Present
West Corporation December 2009 - June 2014
Cbeyond August 2008 - October 2009
AT&T May 2007 - May 2008
Skills
Solution Selling, Salesforce.com, WebEx, Telecommunications, SaaS, VoIP, Video Conferencing, Cisco Call Manager, Unified Communications, Microsoft Office, Key Account Management, Jabber, Unified Messaging, Lync Server 2010, Team Leadership, Negotiation, Social Networking, Polycom, Adobe Connect, Office 365, MPLS, SIP
Education
Sonoma State University 2002 — 2007
Bachelor of Business Administration (BBA), Marketing
DIRECTV November 2013 - January 2015
DIRECTV January 2012 - November 2013
DIRECTV July 2011 - December 2011
West Corporation September 2010 - July 2011
West Corporation February 2008 - September 2010
West Corporation October 2007 - February 2008
West Corporation November 2006 - October 2007
Skills
Call Center, Account Management, Sales, Sales Operations, Sales Management, Customer Retention, Loyalty Marketing, Email Marketing, Direct Mail, Campaign Managment, Retention Strategies, Telemarketing, Proactive Retention, ROI Optimization, Protention, Call Centers, Leadership, Training, Marketing, Management, Program Management, Customer Experience, CRM, Process Improvement, Strategy, Cross-functional Team...
Education
UCLA Anderson School of Management 2012 — 2015
Master of Business Administration (MBA)
St. Edward's University 2000 — 2006
BBA, International Business
Zoom Video Communications July 2015 - Present
Vibes June 2014 - February 2015
MindTouch, Inc. August 2013 - June 2014
West Corporation March 2012 - August 2013
Cisco April 2010 - August 2011
WatchDox August 2009 - April 2010
Adobe Systems March 2006 - December 2008
WebEx Communications, Inc. August 2003 - March 2006
Side Bar Nightclub & Ciro's Pizzeria August 2001 - August 2003
WebEx Communications, Inc. July 2000 - August 2001
Skills
SaaS, Cloud Computing, Solution Selling, Unified Communications, SMB Sales, Channel Sales, Enterprise Technology..., Entrepreneurship, Marketing, Salesforce.com, Webinars, WebEx, GoToMeeting, Adobe Connect, Social Media, E-Learning, Adobe Acrobat, Adobe LiveCycle, Virtual Events, Photocopier, Web 2.0, Small Business, Microsoft Office, Selling, Software Industry, Lead Generation, Sales Process, Enterprise Software, Sales Management, Management, Strategic Partnerships, Sales Enablement, Leadership, Demand Generation, Direct Sales, Professional Services, Go-to-market Strategy, Sales, Channel Partners, Customer Retention, Complex Sales, Direct Marketing, Multi-channel Marketing, CRM, Partner Management, Mobile Commerce
Education
San Jose State University
B.A., Political Science
Henry T. Gunderson High School
HGST, a Western Digital company October 2011 - Present
FINLEY DESIGN SERVICES, INC November 2008 - October 2011
TD Ameritrade July 2007 - November 2008
West Corporation January 2007 - July 2007
United States Air Force June 2005 - November 2006
University of Maryland University College January 2004 - June 2005
Legg Mason August 2000 - September 2003
Legg Mason August 2000 - September 2003
Tower Federal Credit Union January 2000 - July 2000
Circuit City May 1996 - January 2000
Skills
Windows, Customer Relations, Troubleshooting, Microsoft Office, Adobe Acrobat, HTML, Customer Service, Project Management, Social Media Marketing, Project Planning, Management, Program Management, CRM, Product Marketing, Cross-functional Team..., Marketing, Product Management, Strategic Partnerships, Strategy, Marketing Strategy, Online Marketing
Education
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE - College 1999 — 2005
Bachelor of Science, Business Adminstration / Marketing
San Jose State University 1996 — 1999
General Education, Business, Management, Marketing, and Related Support Services
Mutual of Omaha November 2013 - Present
West Corporation May 2013 - October 2013
West Corporation May 2007 - May 2013
Lindsay Corporation February 2006 - May 2007
IPG November 2005 - February 2006
ACI Worldwide April 2003 - November 2005
Skills
Security, Information Security, IT Audit, Risk Management, Enterprise Risk..., Governance, Process Improvement, Analysis, Sarbanes-Oxley Act, Leadership, PCI DSS, Cross-functional Team..., Change Management, Project Management, Risk Assessment, Virtual Teams, Auditing, Internal Audit, Management, Disaster Recovery, Security Audits, Vendor Management, SDLC, Software Project..., Business Continuity, Business Process, Business Analysis, Integration, Information Technology, Enterprise Software
Education
University of Nebraska-Lincoln 2011 — 2014
Research in Implementing Virtual Teams
University of Nebraska at Omaha 1997 — 1999
Master's Degree, Management Information Systems, 3.8
Southeastern Louisiana University 1982 — 1984
Master of Business Administration (M.B.A.), Business Administration, 3.8
Spokane Falls Community College September 2014 - Present
Cooper George Senior Living January 2004 - May 2009
West Corporation March 2003 - May 2004
Skills
Microsoft Office, Research, Customer Service, Outlook, Event Planning, PowerPoint, Microsoft Word, Microsoft Excel, Access, Teamwork, Bookkeeping, Servant Leadership, Document Processing
Education
Spokane Falls Community College 2013 — 2016
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, 4.0
ReferencePro March 2014 - October 2014
Kelly Services June 2013 - December 2013
Kelly Services April 2012 - May 2013
Kelly Services May 2011 - March 2012
Kelly Services November 2010 - January 2011
West Corporation November 2007 - January 2010
Skills
Customer Service, Data Entry, Administration, Leadership, Outlook, Research
Education
Training and Education Coordinating Center Community Colleges of Spokane
Certificate, Computer Skills for Office Occupations
Spokane Community College
Associate's Degree, Electrical Maintenance Technician
Supreme Company NW October 2011 - Present
Sizzling Platter, LLC June 2006 - October 2011
West Corporation June 1991 - June 2006
Skills
Restaurant Management, Restaurants, Food Service, Food & Beverage, Catering, Food, Hospitality, Food Safety, Customer Service, Customer Satisfaction, Inventory Management, Operations Management, Budgets, Management, Sales
Education
Spokane Falls Community College 1990 — 1992
General Studies
Shadle Park High School Spokane WA 1984 — 1988
General Studies, General Studies
Zep Inc. February 2015 - Present
Zep Inc. November 2013 - February 2015
Anyone.Anywhere.Anything. December 2008 - November 2014
West Corporation January 2011 - September 2012
Obeo Inc. June 2006 - December 2008
Calkins Media Inc. 1995 - 2000
Duluth News-Tribune 1985 - 1995
Skills
Social Networking, Blogging, Facebook, Social Media, Marketing, Social Media Marketing, Sales, Digital Photography, Social Marketing, Photography, Creative Writing, Time Management, Training, Content Strategy, Inbound Marketing, Client Development, Customer Service, Content Development, Interviews, Leadership, CRM, Networking, Marketing Communications, Sales Management, Online Marketing, Sales Operations, Marketing Strategy, Teamwork, Web Marketing
Education
Irondale High School
College Preparatory
St. Cloud State University
BS, Mass Communications/News Editorial
Benefit Management Administrators, Inc February 2012 - Present
Carenet Healthcare Services September 2007 - February 2012
West Corporation January 1998 - September 2007
Skills
Outlook, Office Management, Microsoft Excel, PowerPoint, Microsoft Office, Travel Arrangements, Microsoft Word, Customer Service, Calendaring, Data Entry, Event Planning, Spreadsheets, Call Centers, Human Resources, Employee Benefits
Education
San Antonio College
The University of Texas at San Antonio
Spokane Community College September 2014 - Present
West Corporation 2003 - 2005
Lucky Penny 2002 - 2003
Trax West 2001 - 2002
Skills
Call Centers, Customer Service, Troubleshooting, Team Leadership, Microsoft Office, Customer Satisfaction, Customer Experience, Sales, VoIP, Microsoft Excel, Telecommunications, Telephony
Education
Spokane Community College 2014 — 2016
Associate of Arts and Sciences (AAS), Hotel, Motel, and Restaurant Management
Spokane Community College 2005 — 2006
Certificate, Vision Care
Destin Getaways November 2013 - Present
US Navy May 2013 - November 2013
Wellspring PR January 2013 - May 2013
West Corporation December 2011 - October 2012
Holiday Inn August 2009 - August 2011
Brewsky's December 2008 - August 2009
Crane Valve Team March 2008 - July 2008
Vacek Family Dentistry October 2007 - December 2007
Apple Bee's February 2007 - November 2007
Slash Construction March 2003 - October 2006
Skills
Press Releases, Public Relations, Facebook, Customer Service, Social Media, Marketing, Sales, Outlook, Media Relations, Security Clearance, Teamwork, Social Networking, Microsoft Office, PowerPoint, Public Speaking, Social Media Marketing, Fundraising, Research, Adobe Creative Suite, Brightcove, DotSub, Journalism, Blogging, Metrics Reporting, Limelight, Basecamp, Grant Writing, Event Planning, Content Development, Content Management, Web Design, Web Analytics, Email Marketing, Strategic Communications, Time Management, Editing, Marketing Communications, SEO
Education
University of West Florida 2011 — 2013
Public Relations and Communications
Southeast Community College 2009 — 2011
Associate of Arts
Southeast Community College 2006 — 2007
Associates, Dental Assisting
West Corporation December 2014 - Present
IBM INdia Private Ltd February 2010 - December 2014
Wipro Technologies August 2007 - February 2010
Skills
Datastage, Unix Shell Scripting, PL/SQL, Unix, ETL, Oracle, DB2, Data Warehousing, Testing, Shell Scripting, User Acceptance Testing, Requirements Gathering, IBM Certified Developer, Business Analysis, SDLC, Data Integration, Performance Tuning, SQL, Sybase, Software Documentation, Software Development, Dimensional Modeling, Data Migration, Agile Methodologies, Websphere, DataStage, WebSphere
Education
IIT Delhi 2005 — 2007
Master of Engineering (M.Eng.), Industrial Tribology and maintenance engineering
Sri Krishnadevaraya University 2001 — 2005
Bachelor's degree, Mechanical Engineering
Hendrick Toyoto Scion of North Charleston March 2014 - Present
Iqor - CapitalOne July 2011 - June 2013
West Corporation February 2010 - October 2010
Manheim - SA February 2008 - February 2010
Manheim - SA February 2008 - February 2010
Manheim-SA February 2008 - February 2010
True Vine Church January 2006 - January 2009
ENJ Enterprise January 2001 - January 2004
Skills
Customer Satisfaction, Call Center, Customer Service, Process Improvement, PeopleSoft, Microsoft Excel, Accounts Receivable, Data Entry, Microsoft Office, Outlook, Payroll, Accounts Payable, Access, Accounting, 10 Key, Recruiting, Budgets, Telephone Skills, Inventory Management, General Ledger, Teamwork, Forecasting, Windows, Time Management, Process Scheduler, Training, Invoicing, QuickBooks, Financial Analysis, Purchasing, Customer Retention, Sales, Analysis, Office Management, IBM iSeries, Microsoft Word, ADP Payroll, Spreadsheets, PowerPoint, Salesforce.com, Troubleshooting, Team Leadership, Banking, Team Building, Research, Human Resources, Administrative..., Account Reconciliation, Software Documentation, Credit
Education
St Philip's College 2005 — 2007
Associate of Arts and Sciences (AAS), Accounting and Business/Management
St. Phillip’s College 2005 — 2007
Associates of Applied Science, Accounting and Finance
Texas State University-San Marcos
Bachelor of Science (BS), Business Administration and Management, General
RTUI August 2013 - Present
West Corporation October 2005 - October 2010
Education
Spokane Community College 2011 — 2013
Community Colleges of Spokane February 2014 - June 2014
Nordstrom October 2013 - January 2014
West Corporation 2012 - 2013
Spokane Falls Community College July 2011 - June 2012
Subway July 2009 - September 2011
Skills
Social Media Marketing, Typing, Customer Service, Customer Satisfaction, Communication, Sales, Social Media, Data Entry, Highly detail oriented, Food Service, Microsoft Office, Outlook, Event Planning, Event Management, Teamwork, Team Leadership, Team Management, Time Management, Technical Support, Analysis, Research, FERPA
Education
Spokane Falls Community College 2009 — 2014
Associate's Degree, General Studies, 3.32
Lewis and Clark High School 2005 — 2010
High School Diploma, General Studies
East Baton Rouge Parish Clerk of Court April 2007 - Present
Convergys November 2004 - May 2005
West Corporation April 2002 - November 2004
United States Census Bureau January 2000 - August 2000
Harrah's Entertainment January 1995 - November 1995
Harrah's Entertainment January 1994 - December 1994
Skills
Customer Service, Event Planning, Windows, Public Speaking, Social Media Marketing, Process Improvement, Change Management, Call Center, Team Building, Social Media, Program Management, Team Leadership, Government, Project Planning, Strategic Planning, Training, Analysis, Leadership, Sales, Call Centers, Leadership Development, Microsoft Office, Microsoft Word
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1984 — 1992
B.S., Electronic Engineering Technology
Southern University and Agricultural and Mechanical College at Baton Rouge 1984 — 1992
Diploma with Distinction
Caddo Parish Magnet High 1980 — 1984
West Corporation May 2007 - January 2010
Helicopter Mine Countermeasures Squadron 15 1999 - January 2002
US Navy 1992 - 1995
Skills
Employee Relations, Supervisory Skills, Policy, Compliance, Organizational..., Coaching, Team Building, Customer Service, Team Leadership, Problem Solving, PowerPoint, Microsoft Office, Strategic Planning, Word, Program Management, Planning, Leadership Development, Writing, Staff Development, Mentoring, Project Planning, Government, Microsoft Word, Leadership, Recruiting, HR Policies, Interviews, FMLA, Onboarding, Employee Training, Personnel Management, Performance Management, New Hire Orientations, Employee Benefits, Benefits Administration, Career Development, Employee Engagement, Deferred Compensation, HRIS, College Recruiting, Employment Law, Career Counseling, Talent Management, Talent Acquisition, PeopleSoft, Applicant Tracking..., Workforce Planning, Sourcing, Temporary Staffing, Resume Writing
Education
Southern New Hampshire University 1997 — 2003
Bachelor of Science, Business Administration
Wausau Financial Systems May 2012 - Present
Wausau Financial Services for CRI April 2012 - October 2012
Corelink Solutions October 2011 - April 2012
Oriental Trading Company 2009 - October 2011
ASC Information Technology May 2008 - October 2010
ASCIT 2005 - October 2010
Client Resources, Inc. 2010 - 2010
West Interactive 2008 - 2008
West Corporation 2008 - 2008
The Home Depot 2007 - 2008
Skills
Java, JavaScript, Java Applets, Agile Methodologies, Databases, Microsoft SQL Server, SQL, XML, SDLC, DB2, C#, Project Management, Testing, Requirements Analysis, Quality Assurance, .NET, Visio, ASP.NET, Visual Studio, AJAX, Business Analysis, SharePoint, Database Design, TFS, Integration, Software Development, Eclipse, Business Intelligence, COBOL, Web Applications
Education
Metro Community College 2010 — 2011
Working on BS Dgree, Information Technology
Southeast Community College 1988 — 1989
Associates of Applied Science, Information Technology
InterCall May 2012 - Present
West Corporation 2012 - Present
Cisco Systems November 2009 - May 2012
21st Century Group 2007 - 2009
Sports Systems 2006 - 2007
Tiffany 1996 - 2006
NEC Corporation 1990 - 1996
Xscribe Corporation 1984 - 1990
Skills
Account Management, Solution Selling, Sales, Sales Management, Salesforce.com, Customer Service, New Business Development, Sales Process, Selling, Sales Operations, Cross-functional Team..., Lead Generation, Strategy, Business Development, CRM, Email Marketing, Marketing Strategy, Marketing, Strategic Partnerships, SaaS, Management, B2B, Leadership, Direct Sales, Program Management, Unified Communications, Cold Calling, Channel Partners
Education
Foxboro High School
Simmons College - Simmons School of Management
BS, Business - Concentration in Marketing
West Corporation February 2009 - Present
FNVO 1999 - 2007
Education
Southeast Community College 1993 — 1995
Frost Bank April 2009 - Present
Kershner Trading Group November 2008 - March 2009
Mobius Partners 2009 - 2009
West Corporation November 2007 - October 2008
Tesoro August 2006 - October 2007
Consultant March 2006 - August 2006
Eli Lilly August 2001 - March 2006
Cisco March 2000 - May 2001
SAIC May 1996 - March 2000
Consultant August 1994 - May 1996
Skills
Cisco Technologies, WAN, BGP, OSPF, Switches, Active Directory, Network Security, MPLS, Network Engineering, Routing, LAN-WAN, IP, Routers
Education
Southern Methodist University 1996 — 1997
Master of Science, Telecommunications
The University of Texas at San Antonio 1983 — 1987
Bachelor of Science, Electrical Engineering
West Corporation July 2011 - Present
West Corporation January 2007 - August 2011
West Interactive Coporation January 2007 - July 2011
CellularOne November 1997 - February 2006
Western Wireless dba Cellular One November 1998 - February 2004
Skills
Program Management, Strategic Planning, Call Center, Customer Satisfaction, Customer Service, Outlook, Account Management, Sales, Telecommunications, Vendor Management, Visio, Teamwork, Project Management, Team Building, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Management, Call Centers, CRM, Leadership, Marketing, Training, Analysis, Process Improvement, Time Management, Customer Experience, Integration, Team Leadership, Business Analysis, Customer Retention
Education
Southeast Community College 1997 — 1998
University of Nebraska-Lincoln 1996 — 1997
West Corporation November 2004 - Present
Sitel June 1999 - May 2004
Jackson & Perkins July 1986 - March 1996
Hawkeye Chemical October 1981 - July 1986
Skills
Process Improvement, Project Management, Customer Service, Vendor Management, Call Center, Team Building, ITIL, Networking, Business Analysis, Disaster Recovery, Risk Management, Product Development, Strategic Planning, Windows, PMP, Security, Call Centers, Team Leadership, MS Project, Troubleshooting, Account Management, Project Planning, Telecommunications, Analysis, Product Management, Leadership Development, Software Documentation, System Administration, CRM, Business Strategy, Leadership, Sales Operations, Six Sigma, Budgets, Integration, Coaching, Requirements Analysis, Negotiation, Process Scheduler, Contract Negotiation, Sales Management, Program Management, Business Process..., Cross-functional Team..., Training, Change Management, Sales, Management, Operations Management, New Business Development
Education
St. Ambrose University 1984 — 1986
MBA Studies
Marycrest University 1982 — 1984
BA, Business and Computer Science
Wayne State College 1968 — 1973
PayPal March 2004 - Present
West Corporation January 2002 - March 2004
Education
Southeast Community College 2000 — 2004
Fidelity Investments November 2013 - Present
West Corporation March 2008 - November 2013
Resiliency Solutions May 2007 - March 2008
MUD July 2006 - May 2007
First National Technology Solutions June 2001 - July 2006
First National Bank of Omaha March 1995 - July 2001
US Army January 1982 - July 1992
Skills
Data Center, Windows, Disaster Recovery, Vendor Management, Operations Management, Strategic Planning, Servers, Change Management, Windows Server, ITIL, IT Management, DNS, SharePoint, Storage, Cisco Technologies, Enterprise Software, Cloud Computing, Information Security, Networking, WAN, IT Service Management, Switches, Troubleshooting, System Administration, Network Security, Business Analysis, Integration, TCP/IP, Firewalls, Active Directory, IT Strategy, Telecommunications, Security, Network Design, System Deployment, Network Administration, IP, Operating Systems, VoIP, VMware, Infrastructure, Enterprise Architecture, Virtualization, IT Operations, VMware ESX, Unix, Network Architecture, Microsoft Exchange, Solaris, Business Continuity
Education
Webster University 1985 — 1987
MA, Public Administration & Management (dual majors)
South Dakota State University 1977 — 1981
BS, Pol Sci
Larksfield Place Retirement Communities, Inc. September 2014 - Present
Mennonite Friendship Communities, Inc. September 2010 - August 2014
West Corporation April 2010 - August 2010
SKT July 2005 - April 2010
Buchanan Associates July 2004 - June 2005
Wichita Area Technical College May 2000 - June 2004
Skills
Active Directory, Cisco, Operating Systems, Windows, Cisco Technologies, IT Leadership, Network Design, Information Technology, Switches, System Administration, Troubleshooting, Windows Server, Firewalls, Management, Cisco IOS, VMware, System Deployment, Data Center, Virtualization, IT Management, VoIP, VMware ESX, Networking, Network Administration, Microsoft Exchange, Servers
Education
Southwestern College 2002 — 2004
Bachelor of Science, Computer Operations Technology
Yokohama International School 1974 — 1975
West Corporation October 2012 - January 2013
Washington Dental Service August 2011 - August 2012
Studio 395 Hair Salon March 2011 - July 2011
CSG Openline October 2007 - June 2009
Cibolo Creek Ranch March 2004 - May 2007
Presidio ISD September 2005 - May 2006
Answer Perfect Communications June 2001 - July 2003
Skills
Recruiting, Quality Assurance, Training, Sales, Interviews, Telecommunications, Customer Service, Time Management, Public Speaking, MS Project, Employee Benefits, Program Management, Leadership, Team Leadership
Education
Spokane Falls Community College 2009 — 2011
General Business AAS, Business Occupations, Business and Software Applications, General Business
Carver School 2003 — 2003
GED, General Education
Wells Fargo Home Mortgage March 2010 - Present
Wells Fargo November 2008 - July 2010
West Corporation March 2008 - November 2008
Client Management Services 2000 - 2007
Education
San Antonio College 2009 — 2013
Engineering
Iberville Parish Council July 2009 - Present
ICF International March 2007 - Present
ICF International February 2007 - March 2009
West Corporation October 2004 - February 2007
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1995 — 1999
Self-Employed March 2009 - Present
West Corporation November 2010 - February 2011
Subway May 2010 - November 2010
Spokane County Library District September 2005 - January 2009
Ponderay Newsprint June 2008 - December 2008
Skills
Books, Publishing, Editing, Library, Technical Writing, Research, Proofreading, Creative Writing, Microsoft Office, Copy Editing, Blogging, Public Relations, Event Planning, Customer Service, Community Outreach, Web Content, Newsletters, Feature Articles, Copywriting, Facebook
Education
Whitworth University 2009 — 2009
English Literature
Spokane Community College 2008 — 2009
Whitworth University 2007 — 2008
English Literature
Northwest Christian Schools 2003 — 2007
DialAmerica December 2013 - Present
DialAmerica September 2006 - November 2013
West Corporation 1993 - 2004
Skills
Strategy, Business Development, Lead Generation, Sales, Call Center, CRM, Customer Experience, Account Management, Customer Service, Customer Retention, Inbound Marketing, Direct Marketing, Strategic Planning, Sales Management, Customer Acquisition, Telemarketing, Customer Satisfaction, Outsourcing, Team Building, Salesforce.com, B2B, Sales Process, Strategic Partnerships, Call Centers, Direct Sales
Education
Southern Methodist University 1976 — 1979
BFA, Broadcast-Film, Advertising, Business
Jesuit College Prep
Jesuit College Prep
Verizon September 2005 - Present
West Corporation June 2004 - September 2005
Education
Southern Nazarene University 2003 — 2005
MBA, Business
Unversity of Phoenix 1999 — 2001
Bs in Management of Infomation Systems, IT
Rockwood Clinic November 2012 - Present
Rockwood Clinic November 2007 - November 2012
Huntwoon Ind. February 2005 - September 2005
West Corporation 2004 - 2005
Mariposa 2002 - 2004
Skills
American Heart..., Certified UpToDate..., Athena, Centricity, Phlebotomy, Group Practice..., AS400 system, CNC operation, HIPAA, Healthcare Information..., EHR, Training, EMR, Healthcare, Healthcare Management, Practice Management, Cpr Certified
Education
Spokane Community College 2005 — 2005
Phlebotomy
Imprezzio Inc July 2013 - March 2014
Denali Advanced Integration January 2013 - March 2013
Sykes October 2011 - October 2012
West Corporation April 2011 - September 2011
RCB I.T. Solutions June 2008 - August 2010
Skills
Microsoft Windows..., Microsoft Windows..., Microsoft Systems..., Microsoft Exchange, Active Directory, Tier 1 & 2 Support, Cloud Computing, Hyper-V, Network Security, Web Applications
Education
Spokane Falls Community College 2006 — 2009
AAS, Information Systems Forencis and Security
San Antonio Independent School District September 2004 - Present
San Antonio Independent School District December 2005 - November 2010
West Corporation January 2003 - September 2004
Best Buy July 1995 - November 2002
Skills
Investigation, Public Speaking, Teaching Skills, Mentoring, Time Management, PowerPoint, Teaching, Word, Training, Microsoft Word, Research, Team Building, Event Planning, Customer Service, Teamwork, Coaching, Leadership, Microsoft Excel, Outlook, Management, Budgets, Team Leadership, Microsoft Office
Education
The University of Texas at San Antonio 2001 — 2007
BA, Interdisciplinary Studies and Concentration in Reading
San Antonio College 2001 — 2002
none, Interdisciplinary Studies and Concentration in Reading
UCSF March 2011 - Present
University of Nevada Reno September 2008 - December 2008
AppleOne June 2008 - June 2008
West Corporation December 2007 - February 2008
Skills
Data Entry, Administrative..., Telephone Skills, Customer Service, Microsoft Office, Database Administration, Analysis, Medical Terminology, File Management, Databases, Research, PowerPoint, Healthcare, Interviews, Event Planning, Leadership, Public Speaking, Training, Administrative...
Education
Golden Gate University 2013 — 2015
Bachelor of Arts (B.A.), Management
Solano Community College 2009 — 2010
Associate of Arts, Interdisciplinary Studies with Communications Emphasis
University of Nevada-Reno 2004 — 2008
General Education
Spokane Valley Fire Department August 2012 - Present
KYRS Thin Air Radio May 2012 - Present
West Corporation October 2011 - November 2011
Testing Center April 2010 - June 2011
Spokane Falls Community College September 2009 - June 2011
Superior Plumbing August 1992 - April 2008
Skills
Data Entry, PowerPoint, Administrative..., Event Planning, Microsoft Office, Microsoft Word, Outlook, Office Administration, Customer Service, Research, Microsoft Publisher, Microsoft Excel, Office Management, Higher Education, Teamwork
Education
Spokane Falls Community College 2009 — 2012
Administrative Secretary AAS, Administrative Assistant and Secretarial Science, General
West Corporation July 2012 - Present
Candlewood Suites May 2010 - May 2011
Education
Southeast Community College
University of Phoenix
Bachelor's degree, Human Resources Management/Personnel Administration, General
Tech Support for DIRECTV Tax Preparer LVL 2Liberty Tax ServiceJanuary 2008 - March 2012
West Corporation May 2003 - April 2005
Best Buy March 2002 - April 2003
Skills
TCP/IP, Troubleshooting, Customer Service, Team Leadership, Telecommunications, Technical Support, Help Desk Support, SQL, Software Installation, Computer Hardware, Hardware Installation, Computer Repair, Computer Maintenance, C++, Windows, Microsoft Office, Database Design, Spreadsheets, Information Technology, Team Building, Microsoft Excel, Leadership, Training, Sales, Management, Windows 7, Active Directory
Education
South University 2011 — 2013
Associate of Science (AS), Infromation Tech.
Old Dominion University, Thomas Nelson 1992 — 1994
Computer Science
Diamond Parking Service September 2014 - Present
Munchery August 2014 - Present
University of Washington September 2011 - August 2014
Lowe's Home Improvement October 2007 - March 2009
Travis Pattern June 2007 - July 2007
West Corporation December 2006 - June 2007
Huntwood Industries August 2006 - October 2006
ICT Group October 2005 - August 2006
West Corporation January 2005 - July 2005
Skills
Research, Public Speaking, Editing, Event Planning, Social Media, Microsoft Office, Non-profits, Theatre, Acting, History, Software Documentation, Troubleshooting
Education
University of Washington 2011 — 2014
Bachelor of Arts (B.A.), Physical Anthropology, Art, Junior
Shoreline Community College 2010 — 2011
DTA-AA, General/Anthropology, 3.6
Spokane Falls Community College 2009 — 2010
Associate of Arts (AA), General Studies, 3.5
West Corporation January 2010 - April 2011
Walmart December 2006 - March 2008
Education
San Antonio College 2009 — 2009
Associates, Art
Supreme Sports Marketing October 2011 - Present
Sizzling Platter, LLC (Little Ceasars) June 2006 - October 2011
West Corporation June 1990 - June 2006
Skills
Customer Service, Event Planning, Microsoft Office, Strategic Planning, Microsoft Word, Microsoft Excel, Account Management, Restaurants, Restaurant Management, Food & Beverage, Menu Development, Hospitality, Food, Catering
Education
Spokane Falls Community College 1990 — 1992
General Studies
Shadle Park 1984 — 1988
General
The Assurance Group February 2013 - Present
SpiceCo. August 2009 - Present
West Corporation December 2011 - February 2013
Buffets, Inc. January 2009 - November 2011
Miah's Cup Inc. November 2007 - December 2008
Skills
Video Production, Social Media, Photography, Video, Video Editing, Television, Photoshop, Graphic Design, Advertising, Film, Social Media Marketing, Post Production, Editing, Web Design, Final Cut Pro, Documentaries, Online Advertising, Film Production, Marketing Strategy, Broadcast
Education
Spokane Falls Community College 2008 — 2014
University High School 2006 — 2010
Diploma
KGB-Conduit Global September 2014 - Present
Carenet Inc. September 2012 - May 2014
West Corporation May 2012 - July 2012
JP Morgan Chase 2011 - 2012
Atento January 2010 - January 2011
Education
St Philip's College 1979 — 1979
GED
People to People Ambassador Programs 2005 - 2012
West Corporation March 2004 - February 2005
Education
Spokane Community College 1997 — 1999
Associate of Arts and Sciences (AAS), Medical Administrative/Executive Assistant and Medical Secretary
West Corporation August 2011 - Present
McDonald's Corporation March 2010 - August 2011
Carl's Jr 2008 - February 2009
Skills
Customer Service, Computer Proficiency, Computer Repair, Graphic Design, Home Networking, Typing, Microsoft Excel, Electronics, Internet, Leadership, Microsoft Office, Microsoft Word, Mathematics, Social Networking, Photoshop, PowerPoint, Problem Solving, Ubuntu, Video Editing, Windows, Web Development, YouTube
Education
Spokane Community College
Spokane Falls Community College
Chase Bank Card Services June 2014 - Present
KGB/INFONXX November 2013 - Present
West Corporation 2008 - 2012
Skills
Call Center, Customer Experience
Education
San Antonio College 2000 — 2003
Nursing/ Public Adminstration
Thomas Edison High School 1996 — 2000
Diploma, Nursing
West Corporation September 2013 - Present
Sprouts Farmers Market July 2012 - June 2013
IBC Bank January 2011 - November 2011
GameStop October 2009 - December 2010
Skills
Banking, Data Entry, Customer Service, Fitness, Running
Education
Robert E. Lee HS 2006 — 2008
San Antonio College
American Health Lawyers Association August 2013 - July 2014
West Corporation November 2011 - April 2013
The Alternative Press January 2011 - May 2011
U.S. Department of State September 2010 - December 2010
Skills
Editing, Research, International Relations, Leadership, Journalism, Analysis, AP Style, Newspapers, Qualitative Research, History, Interviews, Public Speaking, Publishing, Policy, Copy Editing, Website Development, Writing, Publications, Facebook, Newsletters, Creative Writing, Social Media, Microsoft Office, QuarkXPress, Adobe Acrobat, CRM, HTML
Education
Seton Hall University 2007 — 2011
Bachelor of Science (B.S.), Diplomacy and International Relations, Journalism, History
Walmart August 2012 - Present
West Corporation December 1996 - May 2009
Skills
Apparel, Customer Service
Education
Eastern Washington Univerity 1987 — 1992
Bachelor of Arts (BA), Liberal Arts
Spokane Falls Community College 1985 — 1985
Associate's degree, General Studies
West June 2014 - Present
West Corporation October 2013 - June 2014
West Corporation August 2005 - October 2013
Skills
Databases, System Administration, Linux, Troubleshooting, Visio, SQL, Unix
Education
Southeast Community College
Associate's degree, Computer Science
ACNK Entertainment 2013 - Present
West Corporation September 2012 - January 2013
USAA February 2010 - May 2012
Skills
Data Entry, Receptionist Duties, Billing Systems, Merchandising, Filing, Customer Retention, Mail Sorting, IMS data, Research, Cash Handling Experience, Closing/Opening
Education
San Antonio College 2009 — 2011
Byron P Steele II 2007 — 2009
AP Psychology, High School Deploma
Self-employed July 2014 - Present
West Corporation August 2013 - Present
Skills
Marketing, Sales, Theme Development, Characters, Cartoons, Story, Website Promotion, Website Development, Entrepreneurship, Social Media Marketing, Technical Training, technical support
Education
Spokane Community College 2008 — 2012
University of Idaho 2002 — 2004
Sysco June 2015 - Present
Sysco April 2015 - June 2015
Sysco February 2015 - April 2015
Sysco November 2014 - January 2015
Creative Foundation Repair August 2012 - October 2014
Verizon Wireless March 2012 - August 2012
Verizon Wireless March 2011 - August 2012
West Corporation April 2006 - August 2010
Red Oak Sportswear March 2005 - April 2006
Skills
Management, Team Management, Training, Hiring, Payroll, Office Management, Microsoft Office, QuickBooks, Computer Hardware, Computer Repair
Education
San Jacinto College 2003 — 2004
West Corporation 2015 - Present
Education
Southern New Hampshire University 2014 — 2016
Associate of Arts (A.A.), Sociology