West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
Employee
Years
Job
Industry
Joseph Leo Holland Joseph Leo Holland's West Corporation Experience June 2010 - November 2013
Job Training Professional/Retail Manager & Merchandiser
Industry Retail
Experience
DriveTime April 2014 - Present
Independent Contractor March 2007 - November 2014
Harris Connect December 2013 - May 2014
WEST BUSINESS SERVICES LTD June 2010 - November 2013
West Corporation June 2010 - November 2013
Anna's Linens August 2009 - May 2010
Winston Retail Solutions May 2007 - May 2010
Dillards March 2007 - February 2008
Macy's December 2005 - March 2007
Central Hockey League Laredo Bucks January 2005 - October 2005
Skills
Product Knowledge, Visual Merchandising, Retail, Team Management, Musical Theatre, College Recruiting, Supervisory Experience, Account Management, Records Management, Telephone Skills, Team Building, Management, Merchandising, Apparel, Customer Service, Team-oriented, Event Planning, Employee Training, Training Management, Development & delivery..., Mentoring, Visual Displays, Menswear, Musicianship, Opera, Student Recruitment, Organisational Skills, Soft Skills, Curriculum Design, Big Box, Listening Skills, Choral, Team Oriented, Home Furnishings, Planograms, General Merchandise, Loss Mitigation, Oratorio, Sight Reading, Music History, Band, Shrink Control, Brainshark, Sales, Social Networking, Microsoft Office, Team Leadership, Training, Leadership
Education
International Academy of Music and the Arts (IAMA) 2015 — 2017
Voice and Opera
The University of Texas at San Antonio 2015 — 2017
Masters of Music, Vocal Pedagogy and Performance
Texas A&M International University 2000 — 2008
Bachelor of Arts, Music Performance, Voice/Opera, 3.3
Eagle Pass High School CC Winn Campus 1997 — 2000
High School Diploma, Visual and Performing Arts
DriveTime April 2014 - Present
Independent Contractor March 2007 - November 2014
Harris Connect December 2013 - May 2014
WEST BUSINESS SERVICES LTD June 2010 - November 2013
West Corporation June 2010 - November 2013
Anna's Linens August 2009 - May 2010
Winston Retail Solutions May 2007 - May 2010
Dillards March 2007 - February 2008
Macy's December 2005 - March 2007
Central Hockey League Laredo Bucks January 2005 - October 2005
Skills
Product Knowledge, Visual Merchandising, Retail, Team Management, Musical Theatre, College Recruiting, Supervisory Experience, Account Management, Records Management, Telephone Skills, Team Building, Management, Merchandising, Apparel, Customer Service, Team-oriented, Event Planning, Employee Training, Training Management, Development & delivery..., Mentoring, Visual Displays, Menswear, Musicianship, Opera, Student Recruitment, Organisational Skills, Soft Skills, Curriculum Design, Big Box, Listening Skills, Choral, Team Oriented, Home Furnishings, Planograms, General Merchandise, Loss Mitigation, Oratorio, Sight Reading, Music History, Band, Shrink Control, Brainshark, Sales, Social Networking, Microsoft Office, Team Leadership, Training, Leadership
Education
International Academy of Music and the Arts (IAMA) 2015 — 2017
Voice and Opera
The University of Texas at San Antonio 2015 — 2017
Masters of Music, Vocal Pedagogy and Performance
Texas A&M International University 2000 — 2008
Bachelor of Arts, Music Performance, Voice/Opera, 3.3
Eagle Pass High School CC Winn Campus 1997 — 2000
High School Diploma, Visual and Performing Arts
Patti Heinert's West Corporation Experience August 2014 - Present
Job Sr. HRMS Analyst at West Corporation
Industry Human Resources
Experience
West Corporation August 2014 - Present
Blue Cross and Blue Shield of Nebraska July 2012 - May 2014
The Scoular Company October 2000 - April 2012
Ceridian July 1989 - July 1999
Ceridian May 1987 - July 1990
Skills
Seagate Crystal Reports, SQL Power Queries, InView Analytics, Ceridian HR/Payroll, Database Management, Software Conversion, Data Extraction, Corporate Trainer, Project Management, Critical Thinking, Troubleshooting, Word, Excel, Power..., Software, Database Admin, Crystal Reports, Talent Management, Employee Benefits, Payroll, Training, HRIS, Ceridian, Onboarding, Human Resources, Employee Training, Management
Education
University of Nebraska-Omaha 1985 — 1987
Masters, Business Administration/Finance
The University of South Dakota 1978 — 1982
BS, Mathematics
Cerfiications:
West Corporation August 2014 - Present
Blue Cross and Blue Shield of Nebraska July 2012 - May 2014
The Scoular Company October 2000 - April 2012
Ceridian July 1989 - July 1999
Ceridian May 1987 - July 1990
Skills
Seagate Crystal Reports, SQL Power Queries, InView Analytics, Ceridian HR/Payroll, Database Management, Software Conversion, Data Extraction, Corporate Trainer, Project Management, Critical Thinking, Troubleshooting, Word, Excel, Power..., Software, Database Admin, Crystal Reports, Talent Management, Employee Benefits, Payroll, Training, HRIS, Ceridian, Onboarding, Human Resources, Employee Training, Management
Education
University of Nebraska-Omaha 1985 — 1987
Masters, Business Administration/Finance
The University of South Dakota 1978 — 1982
BS, Mathematics
Cerfiications:
Russel Becker Russel Becker's West Corporation Experience July 2014 - Present
Job Sr. Compensation Analyst at West Corporation
Industry Human Resources
Experience
West Corporation July 2014 - Present
West Corporation March 2013 - July 2014
Skills
Human Resources, Organizational..., Corporate Communications, Change Management, Management, Project Management, Consulting, Analysis, Employee Relations, Employee Benefits, Employee Training, OSHA, Leadership Development, Leadership, Enrichment, Lean Management, Succession Planning, Performance Management, Talent Acquisition, Customer Service, Microsoft Office, Outlook, Team Building, Training, Public Speaking, Microsoft Excel, Onboarding
Education
The University of South Dakota 2009 — 2012
Master of Business Administration (MBA), Organizational Development
University of Nebraska at Kearney 2005 — 2009
Bachelor of Science (BS), Business Administration and Management, General
West Corporation July 2014 - Present
West Corporation March 2013 - July 2014
Skills
Human Resources, Organizational..., Corporate Communications, Change Management, Management, Project Management, Consulting, Analysis, Employee Relations, Employee Benefits, Employee Training, OSHA, Leadership Development, Leadership, Enrichment, Lean Management, Succession Planning, Performance Management, Talent Acquisition, Customer Service, Microsoft Office, Outlook, Team Building, Training, Public Speaking, Microsoft Excel, Onboarding
Education
The University of South Dakota 2009 — 2012
Master of Business Administration (MBA), Organizational Development
University of Nebraska at Kearney 2005 — 2009
Bachelor of Science (BS), Business Administration and Management, General
Alejandra Trinidad's West Corporation Experience August 1998 - December 2001
Job Workforce Management Analyst at Acelity
Industry Consumer Services
Experience
Kinetic Concepts April 2014 - Present
Kinetic Concepts May 2011 - Present
Birch Communications December 2001 - April 2011
West Corporation August 1998 - December 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Negotiation, Troubleshooting, Training, Customer Satisfaction, Call Centers, Team Leadership, Software Documentation, Technical Support
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Medical Office Management/Administration, 3.4
University of Phoenix 2012 — 2013
Associate of Arts (A.A.), Information Technology
Texas Lutheran University 2009 — 2009
Medical Billing
Kinetic Concepts April 2014 - Present
Kinetic Concepts May 2011 - Present
Birch Communications December 2001 - April 2011
West Corporation August 1998 - December 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Negotiation, Troubleshooting, Training, Customer Satisfaction, Call Centers, Team Leadership, Software Documentation, Technical Support
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Medical Office Management/Administration, 3.4
University of Phoenix 2012 — 2013
Associate of Arts (A.A.), Information Technology
Texas Lutheran University 2009 — 2009
Medical Billing
carla sanchez's West Corporation Experience 2003 - 2004
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
SWBC April 2014 - Present
Afni 2006 - 2012
Convergys 2005 - 2006
The Salvation Army 2004 - 2005
West Corporation 2003 - 2004
Lacks Stores Inc. 2001 - 2003
Skills
Call Centers, Outsourcing, Customer Service, Contact Centers, Quality Assurance, Customer Experience, CRM, Inbound Marketing, Customer Satisfaction, Process Improvement, Telemarketing, Operations Management, Performance Management, Mortgage Lending, Strategic Communications, Training, Loss Mitigation, Human Resources, Hiring Employees, Management
Education
Texas A&M International University 2012 — 2013
Bachelor of Arts (BA), Political Science and Management
SWBC April 2014 - Present
Afni 2006 - 2012
Convergys 2005 - 2006
The Salvation Army 2004 - 2005
West Corporation 2003 - 2004
Lacks Stores Inc. 2001 - 2003
Skills
Call Centers, Outsourcing, Customer Service, Contact Centers, Quality Assurance, Customer Experience, CRM, Inbound Marketing, Customer Satisfaction, Process Improvement, Telemarketing, Operations Management, Performance Management, Mortgage Lending, Strategic Communications, Training, Loss Mitigation, Human Resources, Hiring Employees, Management
Education
Texas A&M International University 2012 — 2013
Bachelor of Arts (BA), Political Science and Management
Paul Degloma's West Corporation Experience January 2009 - September 2011
Job Contract Negotiator Lockheed Martin C130 Program
Industry Aviation & Aerospace
Experience
Lockheed Martin Aeronautics January 2012 - Present
T3 Travel July 2011 - November 2011
West Corporation January 2009 - September 2011
Brookhaven Pub and Grill November 2002 - May 2009
Bubba's Ale House January 1998 - January 2002
Lonestar Steakhouse and Saloon January 1994 - January 1998
Skills
Customer Service, Sales, Marketing, Management, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Team Leadership, Contract Management, Research, Non-disclosure..., Program Management, Leadership, Analysis, Inventory Management, Contract Requirements, FAR, Presenting Proposals, Government Proposals, Live Meeting, FAR compliance, Government Contracts Law, Negotiation, Security Clearance, Intellectual Property, DoD, Proposal Writing, Employee Training, Contract Negotiation, Cross-functional Team...
Education
University of Alabama in Huntsville 2010 — 2011
Bachelor of Science Business Administration, Marketing; Acquisition Management
The University of Memphis 1996 — 2001
Bachelor of Science (B.S.), Marketing/Government Contracts and Acquisitions
Lockheed Martin Aeronautics January 2012 - Present
T3 Travel July 2011 - November 2011
West Corporation January 2009 - September 2011
Brookhaven Pub and Grill November 2002 - May 2009
Bubba's Ale House January 1998 - January 2002
Lonestar Steakhouse and Saloon January 1994 - January 1998
Skills
Customer Service, Sales, Marketing, Management, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Team Leadership, Contract Management, Research, Non-disclosure..., Program Management, Leadership, Analysis, Inventory Management, Contract Requirements, FAR, Presenting Proposals, Government Proposals, Live Meeting, FAR compliance, Government Contracts Law, Negotiation, Security Clearance, Intellectual Property, DoD, Proposal Writing, Employee Training, Contract Negotiation, Cross-functional Team...
Education
University of Alabama in Huntsville 2010 — 2011
Bachelor of Science Business Administration, Marketing; Acquisition Management
The University of Memphis 1996 — 2001
Bachelor of Science (B.S.), Marketing/Government Contracts and Acquisitions
Christie Williams's West Corporation Experience April 2014 - Present
Job Director, Government Contract Administration at West Corporation
Industry Telecommunications
Experience
West Corporation April 2014 - Present
DynCorp International November 2012 - April 2014
L-3 Communications Integrated Systems October 2010 - November 2012
DCCCD July 2007 - October 2010
City of Houston March 2005 - August 2006
Universal Computer Systems September 2001 - August 2004
Skills
Contract Negotiation, Contract Management, Government Procurement, Procurement, Federal Government, FAR, Higher Education, SAP, Team Building, Policy, Military, Customer Service, Process Improvement, Budgets, Strategic Sourcing, Security Clearance, Purchasing, Proposal Writing, Defense, Government, Negotiation, RFP, Microsoft Office, Mergers & Acquisitions, Program Management, Analysis, Management, DoD, Air Force, Strategic Planning, Government Contracting, Aviation, Earned Value Management, Aerospace, ITAR, Leadership, Intelligence, Top Secret, Homeland Security, Operational Planning, Logistics, Supervisory Skills, Army, Military Operations, Intelligence Analysis, Information Assurance, Training, National Security, Command, Risk Assessment
Education
Texas Wesleyan University School of Law 2006 — 2010
Doctor of Law (J.D.), Law
Texas A&M University 2000 — 2004
Bachelor of Science (B.S.), Political Science and Government
Nimitz High School
West Corporation April 2014 - Present
DynCorp International November 2012 - April 2014
L-3 Communications Integrated Systems October 2010 - November 2012
DCCCD July 2007 - October 2010
City of Houston March 2005 - August 2006
Universal Computer Systems September 2001 - August 2004
Skills
Contract Negotiation, Contract Management, Government Procurement, Procurement, Federal Government, FAR, Higher Education, SAP, Team Building, Policy, Military, Customer Service, Process Improvement, Budgets, Strategic Sourcing, Security Clearance, Purchasing, Proposal Writing, Defense, Government, Negotiation, RFP, Microsoft Office, Mergers & Acquisitions, Program Management, Analysis, Management, DoD, Air Force, Strategic Planning, Government Contracting, Aviation, Earned Value Management, Aerospace, ITAR, Leadership, Intelligence, Top Secret, Homeland Security, Operational Planning, Logistics, Supervisory Skills, Army, Military Operations, Intelligence Analysis, Information Assurance, Training, National Security, Command, Risk Assessment
Education
Texas Wesleyan University School of Law 2006 — 2010
Doctor of Law (J.D.), Law
Texas A&M University 2000 — 2004
Bachelor of Science (B.S.), Political Science and Government
Nimitz High School
Forrest R. Tilger Forrest R. Tilger's West Corporation Experience June 1994 - January 1995
Job Credit Manager at Synchrony Financial
Industry Financial Services
Experience
Synchrony Financial February 2003 - Present
AT&T January 1995 - January 2003
West Corporation June 1994 - January 1995
Skills
Management, Staff Development, Corporations, Sales Management, Strategic Planning, Six Sigma, Analysis, Data Analysis, Customer Service, Account Management, Credit, New Business Development
Education
University of the Incarnate Word 2006 — 2008
M.A.A., Organizational Development
Texas State University 1992 — 1995
B.A., Political Sci.
Texas Tech University
Synchrony Financial February 2003 - Present
AT&T January 1995 - January 2003
West Corporation June 1994 - January 1995
Skills
Management, Staff Development, Corporations, Sales Management, Strategic Planning, Six Sigma, Analysis, Data Analysis, Customer Service, Account Management, Credit, New Business Development
Education
University of the Incarnate Word 2006 — 2008
M.A.A., Organizational Development
Texas State University 1992 — 1995
B.A., Political Sci.
Texas Tech University
Courtney Blackburn Courtney Blackburn's West Corporation Experience January 2010 - June 2010
Job Graduate of Youngstown State University
Industry Public Relations and Communications
Experience
ComDoc, Inc. June 2013 - Present
Bath & Body Works November 2012 - August 2013
West Corporation January 2010 - June 2010
Skills
Facebook, Social Media, Event Planning, Customer Service, Social Media Marketing, Public Relations, PowerPoint, Social Networking, Time Management, Microsoft Office, Public Speaking, Microsoft Word, Marketing, Microsoft Excel, Event Management, Sales, Marketing Communications, Leadership, Retail, Fundraising, Research, WordPress, Data Entry, Telephone Skills
Education
Youngstown State University 2010 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies
The University of Akron 2005 — 2009
Early Childhood Education and Teaching
Girard High School 2001 — 2005
High School Diploma, High School/Secondary Diplomas and Certificates
ComDoc, Inc. June 2013 - Present
Bath & Body Works November 2012 - August 2013
West Corporation January 2010 - June 2010
Skills
Facebook, Social Media, Event Planning, Customer Service, Social Media Marketing, Public Relations, PowerPoint, Social Networking, Time Management, Microsoft Office, Public Speaking, Microsoft Word, Marketing, Microsoft Excel, Event Management, Sales, Marketing Communications, Leadership, Retail, Fundraising, Research, WordPress, Data Entry, Telephone Skills
Education
Youngstown State University 2010 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies
The University of Akron 2005 — 2009
Early Childhood Education and Teaching
Girard High School 2001 — 2005
High School Diploma, High School/Secondary Diplomas and Certificates
Kim Honzell Kim Honzell's West Corporation Experience October 2012 - April 2014
Job Channel Manager at Advantix Solutions Group
Industry Management Consulting
Experience
Advantix Solutions Group October 2014 - Present
West Corporation October 2012 - April 2014
Concentra Medical Center June 2008 - November 2012
TRAMS, Inc. January 2005 - June 2008
Sprint Nextel March 1998 - January 2003
Skills
Sales, Selling, Salesforce.com, Marketing, Management, Cold Calling, Sales Operations, Customer Retention, Account Management, Sales Management, Direct Sales, Sales Process, New Business Development, Negotiation, B2B, Business Development, Team Leadership, Customer Service, Building Relationships, Operations Management, Solution Selling, Business Strategy, Sales Presentations
Education
Tarleton State University 1990 — 1996
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
The University of Texas at Austin 1990 — 1995
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Round Rock High School
Advantix Solutions Group October 2014 - Present
West Corporation October 2012 - April 2014
Concentra Medical Center June 2008 - November 2012
TRAMS, Inc. January 2005 - June 2008
Sprint Nextel March 1998 - January 2003
Skills
Sales, Selling, Salesforce.com, Marketing, Management, Cold Calling, Sales Operations, Customer Retention, Account Management, Sales Management, Direct Sales, Sales Process, New Business Development, Negotiation, B2B, Business Development, Team Leadership, Customer Service, Building Relationships, Operations Management, Solution Selling, Business Strategy, Sales Presentations
Education
Tarleton State University 1990 — 1996
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
The University of Texas at Austin 1990 — 1995
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Round Rock High School
Hank Netardus Hank Netardus's West Corporation Experience August 2013 - February 2014
Job Recruiting Specialist at GE Oil and Gas
Industry Oil & Energy
Experience
GE Oil and Gas February 2014 - Present
West Corporation August 2013 - February 2014
Priority Personnel, Inc. October 2012 - August 2013
CFAN August 2007 - October 2012
Priority Personnel, Inc. January 2004 - July 2007
Texas Lutheran University August 1998 - December 2003
Texas State University August 1995 - December 1997
Skills
Recruiting, Human Resources, Employee Relations, Talent Acquisition, Onboarding, Coaching, Applicant Tracking..., Supervising, College football coach, Workforce Planning, Technical Recruiting, Sourcing, HR Policies, Talent Management, Interviewing Skills, Behavioral Interviewing, Project Management, Management, Account Management, Operations Management, Mass Hiring, Employee Training, Employee Engagement, Employee Recognition
Education
Texas State University-San Marcos
Bachelor's Degree, Kinesiology and Exercise Science
GE Oil and Gas February 2014 - Present
West Corporation August 2013 - February 2014
Priority Personnel, Inc. October 2012 - August 2013
CFAN August 2007 - October 2012
Priority Personnel, Inc. January 2004 - July 2007
Texas Lutheran University August 1998 - December 2003
Texas State University August 1995 - December 1997
Skills
Recruiting, Human Resources, Employee Relations, Talent Acquisition, Onboarding, Coaching, Applicant Tracking..., Supervising, College football coach, Workforce Planning, Technical Recruiting, Sourcing, HR Policies, Talent Management, Interviewing Skills, Behavioral Interviewing, Project Management, Management, Account Management, Operations Management, Mass Hiring, Employee Training, Employee Engagement, Employee Recognition
Education
Texas State University-San Marcos
Bachelor's Degree, Kinesiology and Exercise Science
W. Scott McLellan W. Scott McLellan's West Corporation Experience 2003 - 2006
Job Employment Law Attorney
Industry Legal Services
Experience
The Law Office of W. Scott McLellan, PLLC March 2014 - Present
Meyer Moser Lang, LLP March 2014 - January 2015
Constangy, Brooks & Smith, LLP February 2006 - March 2014
West Corporation 2003 - 2006
Carr Flora, P.C. 2000 - 2003
Littler Mendelson 1998 - 2000
Seyfarth Shaw 1995 - 1998
Scott, Hulse, Marshall, Feuille, Finger & Thurmond 1992 - 1995
Skills
Photoshop, Customer Service, Windows, Employment Law, Public Speaking, PowerPoint, Outlook, Budgets, Editing, HTML, Research, Discrimination, Microsoft Excel, Teaching, Microsoft Word, Negotiation, Strategic Planning
Education
The University of Texas School of Law 1989 — 1992
Doctor of Law (JD)
Texas A&M University 1988 — 1989
Master of Business Administration (MBA)
Texas A&M University 1983 — 1987
Bachelor of Business Administration (BBA), Finance, General
The Law Office of W. Scott McLellan, PLLC March 2014 - Present
Meyer Moser Lang, LLP March 2014 - January 2015
Constangy, Brooks & Smith, LLP February 2006 - March 2014
West Corporation 2003 - 2006
Carr Flora, P.C. 2000 - 2003
Littler Mendelson 1998 - 2000
Seyfarth Shaw 1995 - 1998
Scott, Hulse, Marshall, Feuille, Finger & Thurmond 1992 - 1995
Skills
Photoshop, Customer Service, Windows, Employment Law, Public Speaking, PowerPoint, Outlook, Budgets, Editing, HTML, Research, Discrimination, Microsoft Excel, Teaching, Microsoft Word, Negotiation, Strategic Planning
Education
The University of Texas School of Law 1989 — 1992
Doctor of Law (JD)
Texas A&M University 1988 — 1989
Master of Business Administration (MBA)
Texas A&M University 1983 — 1987
Bachelor of Business Administration (BBA), Finance, General
Aisha Kelson Aisha Kelson's West Corporation Experience September 2006 - May 2008
Job Trainer at VXI Global Solutions, Inc
Industry Telecommunications
Experience
VXI Global Solutions, Inc August 2013 - May 2015
VXI Global Solutions, Inc August 2012 - August 2013
VXI Global Solutions, LLC February 2012 - August 2012
VXI Global Solutions, Inc October 2011 - December 2011
YCACIC May 2011 - August 2011
Macys - Eastwood Mall August 2009 - March 2011
West Corporation September 2006 - May 2008
West Corporation December 2005 - September 2006
Aerotek Automotive August 2003 - December 2004
RDS INC February 2000 - August 2001
Skills
Filling, Data Entry, Clerical Duties, Microsoft Office, Outlook, Microsoft Excel, PowerPoint, Event Planning, Employee Relations, Microsoft Word, PeopleSoft, Call Center, Customer Satisfaction, Data Analysis, Teamwork, Marketing, Social Media Marketing, Training, Employee Training, Direct Sales, Customer Service, Human Resources, Coaching, Call Centers, Leadership, Clerical Work
Education
Youngstown State University 2008 — 2011
BSBA, General Administration
The Ohio State University 1997 — 2000
VXI Global Solutions, Inc August 2013 - May 2015
VXI Global Solutions, Inc August 2012 - August 2013
VXI Global Solutions, LLC February 2012 - August 2012
VXI Global Solutions, Inc October 2011 - December 2011
YCACIC May 2011 - August 2011
Macys - Eastwood Mall August 2009 - March 2011
West Corporation September 2006 - May 2008
West Corporation December 2005 - September 2006
Aerotek Automotive August 2003 - December 2004
RDS INC February 2000 - August 2001
Skills
Filling, Data Entry, Clerical Duties, Microsoft Office, Outlook, Microsoft Excel, PowerPoint, Event Planning, Employee Relations, Microsoft Word, PeopleSoft, Call Center, Customer Satisfaction, Data Analysis, Teamwork, Marketing, Social Media Marketing, Training, Employee Training, Direct Sales, Customer Service, Human Resources, Coaching, Call Centers, Leadership, Clerical Work
Education
Youngstown State University 2008 — 2011
BSBA, General Administration
The Ohio State University 1997 — 2000
Randall Hendren Randall Hendren's West Corporation Experience August 2005 - October 2007
Job Administrative Office Assistant
Industry Human Resources
Experience
Self-Employed July 2013 - Present
Alliance Behavioral Healthcare March 2013 - July 2013
Fidelity Investments August 2012 - December 2012
Employment Security Commission September 2010 - September 2011
NonProfit NPC August 2010 - February 2011
Mesa Airlines October 2007 - September 2010
West Corporation August 2005 - October 2007
Skills
Microsoft Excel, Outlook, Microsoft Word, Scanners, Printers, File Management, Contract Management, Compliance, HIPPA, Internet, Firefox, Internet Explorer, Google Chrome, Professional..., Written Correspondence, Business, Corporate Communications, Minute Taking, Meeting Scheduling, Calendar Planning, Outlook Calendar, Appointment Scheduling, Travel Arrangements, travel reimbursment, Receptionist Duties, Recruiting, Reception Areas, Hospitality Industry, Healthcare Industry, Creative Writing, Editing, Blogger, Oral & Written..., Written & Oral..., Written & Verbal..., Driving License, Animals, CATS, Dogs, Reading Comprehension, Reading, Typing, Back Office, Office Equipment, WordPress, Writing, PowerPoint, Professional Writing, Proofreading, Professional Services
Education
The University of Georgia 2000 — 2002
Bachelor's degree
Moorestown Friends School 1993 — 1997
Diploma
Self-Employed July 2013 - Present
Alliance Behavioral Healthcare March 2013 - July 2013
Fidelity Investments August 2012 - December 2012
Employment Security Commission September 2010 - September 2011
NonProfit NPC August 2010 - February 2011
Mesa Airlines October 2007 - September 2010
West Corporation August 2005 - October 2007
Skills
Microsoft Excel, Outlook, Microsoft Word, Scanners, Printers, File Management, Contract Management, Compliance, HIPPA, Internet, Firefox, Internet Explorer, Google Chrome, Professional..., Written Correspondence, Business, Corporate Communications, Minute Taking, Meeting Scheduling, Calendar Planning, Outlook Calendar, Appointment Scheduling, Travel Arrangements, travel reimbursment, Receptionist Duties, Recruiting, Reception Areas, Hospitality Industry, Healthcare Industry, Creative Writing, Editing, Blogger, Oral & Written..., Written & Oral..., Written & Verbal..., Driving License, Animals, CATS, Dogs, Reading Comprehension, Reading, Typing, Back Office, Office Equipment, WordPress, Writing, PowerPoint, Professional Writing, Proofreading, Professional Services
Education
The University of Georgia 2000 — 2002
Bachelor's degree
Moorestown Friends School 1993 — 1997
Diploma
Lizette Cervantes Lizette Cervantes's West Corporation Experience July 2012 - January 2013
Job at
Industry Consumer Services
Experience
Humana June 2015 - Present
Pace April 2015 - Present
Aetna September 2014 - April 2015
OG Organo Gold Coffee June 2013 - August 2014
SRA International September 2013 - April 2014
Armando Montelongo Companies March 2013 - September 2013
Interactions Marketing February 2013 - September 2013
West Corporation July 2012 - January 2013
H & H Auto Insurance & Mail Center May 2011 - June 2012
VITA January 2009 - April 2012
Skills
Bilingual-Spanish, Customer Service, Sales Management, Sales Support, Problem Solving, Microsoft Office, Social Media, AutoCAD, Team Building, Business Planning, Business Management, Customer Relations, Graphic Design, Insurance, PowerPoint, Purchasing, Retail, Tax, Ubuntu, Windows, Customer Satisfaction, Call Center, Teamwork, Sales, Account Management, Customer Experience, Customer Retention, Inventory Management, Microsoft Word, Telemarketing, Data Entry, Telephone Skills, Phone Etiquette, 10 Key, Telecommunications, Management, Call Centers, Lead Generation, Social Networking, Sales Process, Inventory Control, Marketing, Networking, Employee Training, Salesforce.com, Direct Sales, Team Leadership, Leadership, Coaching, Online Marketing
Education
Sul Ross State University 2001 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
Sul Ross State University 2000 — 2001
Office Systems Certification, Business/Office Automation/Technology/Data Entry
Humana June 2015 - Present
Pace April 2015 - Present
Aetna September 2014 - April 2015
OG Organo Gold Coffee June 2013 - August 2014
SRA International September 2013 - April 2014
Armando Montelongo Companies March 2013 - September 2013
Interactions Marketing February 2013 - September 2013
West Corporation July 2012 - January 2013
H & H Auto Insurance & Mail Center May 2011 - June 2012
VITA January 2009 - April 2012
Skills
Bilingual-Spanish, Customer Service, Sales Management, Sales Support, Problem Solving, Microsoft Office, Social Media, AutoCAD, Team Building, Business Planning, Business Management, Customer Relations, Graphic Design, Insurance, PowerPoint, Purchasing, Retail, Tax, Ubuntu, Windows, Customer Satisfaction, Call Center, Teamwork, Sales, Account Management, Customer Experience, Customer Retention, Inventory Management, Microsoft Word, Telemarketing, Data Entry, Telephone Skills, Phone Etiquette, 10 Key, Telecommunications, Management, Call Centers, Lead Generation, Social Networking, Sales Process, Inventory Control, Marketing, Networking, Employee Training, Salesforce.com, Direct Sales, Team Leadership, Leadership, Coaching, Online Marketing
Education
Sul Ross State University 2001 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
Sul Ross State University 2000 — 2001
Office Systems Certification, Business/Office Automation/Technology/Data Entry
Alexandra Hellinger's West Corporation Experience August 2007 - August 2009
Job Associate Director Student Financial Aid at Alamo Colleges
Industry Higher Education
Experience
Alamo Colleges July 2015 - Present
Texas A&M University September 2014 - July 2015
Texas A&M Health Science Center September 2010 - September 2014
Texas A&M University October 2009 - September 2010
West Corporation August 2007 - August 2009
Skills
Data Analysis, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Social Media, Social Networking, Team Building, Training, Analysis, Program Management, Budgets, Team Leadership, Student Financial Aid, Teamwork, Marketing, Event Management, Administration, Policy, Project Management, Sales, Coaching, System Administration, Student Affairs
Education
Texas A&M University 2003 — 2007
Bachelor of Arts (B.A.), English Language and Literature, General
Alamo Colleges July 2015 - Present
Texas A&M University September 2014 - July 2015
Texas A&M Health Science Center September 2010 - September 2014
Texas A&M University October 2009 - September 2010
West Corporation August 2007 - August 2009
Skills
Data Analysis, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Social Media, Social Networking, Team Building, Training, Analysis, Program Management, Budgets, Team Leadership, Student Financial Aid, Teamwork, Marketing, Event Management, Administration, Policy, Project Management, Sales, Coaching, System Administration, Student Affairs
Education
Texas A&M University 2003 — 2007
Bachelor of Arts (B.A.), English Language and Literature, General
shawn Whalen shawn Whalen's West Corporation Experience September 2005 - November 2006
Job technical support at VXI Global Solutions, LLC
Industry Outsourcing/Offshoring
Experience
VXI Global Solutions, LLC April 2013 - Present
Family Dollar March 2011 - April 2013
West Corporation September 2005 - November 2006
Skills
Customer Service, People Skills, Technical Support, Leadership, Internet Troubleshooting, Remote Troubleshooting, Troubleshooting
Education
Stark State College of Technology 2010 — 2011
n/a, Computer Engineering
McKinley highschool and choices highschool 2004 — 2006
highschool diplomia, General Studies
VXI Global Solutions, LLC April 2013 - Present
Family Dollar March 2011 - April 2013
West Corporation September 2005 - November 2006
Skills
Customer Service, People Skills, Technical Support, Leadership, Internet Troubleshooting, Remote Troubleshooting, Troubleshooting
Education
Stark State College of Technology 2010 — 2011
n/a, Computer Engineering
McKinley highschool and choices highschool 2004 — 2006
highschool diplomia, General Studies
Skylar English Skylar English's West Corporation Experience July 2006 - January 2010
Job Consulting Analyst at Accenture
Industry Management Consulting
Experience
Accenture February 2014 - Present
Accenture 2014 - Present
Texas A&M University May 2012 - Present
West Corporation July 2006 - January 2010
Skills
Financial Forecasting, Computational Economics, Mathematical Modeling, Econometric Modeling, Decision Analysis, Customer Service, Strategic Consulting, Excel models, Stata, PowerPoint, Windows, Research, Outlook, Teaching, Public Speaking, Microeconomics, Python, HTML, PHP, JavaScript, MySQL, Cisco Certified, Linux System..., Microsoft Office, Microsoft Excel, Microsoft Word, Data Analysis, Business Analysis, Project Management, SQL, Management
Education
Texas A&M University 2011 — 2013
Bachelor of Science (BS), Economics, Math Minor
Accenture February 2014 - Present
Accenture 2014 - Present
Texas A&M University May 2012 - Present
West Corporation July 2006 - January 2010
Skills
Financial Forecasting, Computational Economics, Mathematical Modeling, Econometric Modeling, Decision Analysis, Customer Service, Strategic Consulting, Excel models, Stata, PowerPoint, Windows, Research, Outlook, Teaching, Public Speaking, Microeconomics, Python, HTML, PHP, JavaScript, MySQL, Cisco Certified, Linux System..., Microsoft Office, Microsoft Excel, Microsoft Word, Data Analysis, Business Analysis, Project Management, SQL, Management
Education
Texas A&M University 2011 — 2013
Bachelor of Science (BS), Economics, Math Minor
Montez McCrary-Holland, M.Arch Montez McCrary-Holland, M.Arch's West Corporation Experience August 2011 - March 2012
Job IT Specialist, Blogger, Freelance Designer/Computer Technician
Industry Information Technology and Services
Experience
New Creation Christian Fellowship January 2014 - Present
PractitioNERD Manufacture (The PractitioNERD) June 2011 - Present
Freelance/Contract June 2005 - Present
Brown Mackie College June 2014 - November 2014
West Corporation August 2011 - March 2012
U.S. Department of Commerce April 2010 - August 2010
The University of Texas at San Antonio August 2007 - June 2009
VOA Associates, Incorporated January 2006 - June 2006
OCO Architects, Inc. May 2005 - August 2005
Egan-Martinez Design June 2003 - August 2003
Skills
Adobe Creative Suite, Architecture, SketchUp, AutoCAD, Graphic Design, Revit, Architectural Drawings, Microsoft Office, Architectural Design, Social Media, Photoshop, Sketching, Interior Design, Video Production, Video Editing, CAD, Design Research, HTML 5, CSS, BIM, Web Design, Construction Drawings, Sustainable Design, Ruby, JavaScript, Sony Vegas, Architectural History, Writing, Google Admin Console, Microsoft Server 2003, Research, Microsoft Excel, PowerPoint
Education
The University of Texas at San Antonio 2007 — 2009
Masters, Architecture
Texas A&M University 2003 — 2007
Bachelors, Environmental Design: Architectural Studies
New Creation Christian Fellowship January 2014 - Present
PractitioNERD Manufacture (The PractitioNERD) June 2011 - Present
Freelance/Contract June 2005 - Present
Brown Mackie College June 2014 - November 2014
West Corporation August 2011 - March 2012
U.S. Department of Commerce April 2010 - August 2010
The University of Texas at San Antonio August 2007 - June 2009
VOA Associates, Incorporated January 2006 - June 2006
OCO Architects, Inc. May 2005 - August 2005
Egan-Martinez Design June 2003 - August 2003
Skills
Adobe Creative Suite, Architecture, SketchUp, AutoCAD, Graphic Design, Revit, Architectural Drawings, Microsoft Office, Architectural Design, Social Media, Photoshop, Sketching, Interior Design, Video Production, Video Editing, CAD, Design Research, HTML 5, CSS, BIM, Web Design, Construction Drawings, Sustainable Design, Ruby, JavaScript, Sony Vegas, Architectural History, Writing, Google Admin Console, Microsoft Server 2003, Research, Microsoft Excel, PowerPoint
Education
The University of Texas at San Antonio 2007 — 2009
Masters, Architecture
Texas A&M University 2003 — 2007
Bachelors, Environmental Design: Architectural Studies
Erica Bonham's West Corporation Experience December 2010 - July 2012
Job Customer Account Executive II at Comcast
Industry Telecommunications
Kristen Phillips Kristen Phillips's West Corporation Experience September 2011 - February 2014
Job Controller at Intersystems
Industry Mechanical or Industrial Engineering
Experience
Intersystems February 2014 - Present
West Corporation September 2011 - February 2014
Colliers International August 2007 - September 2011
Deloitte & Touche 2004 - 2007
Skills
Accounting, Financial Reporting, Real Estate, Financial Accounting, Auditing, GAAP, General Ledger, Leases, External Audit, CPA, Big 4, Financial Analysis, US GAAP, Financial Statements, Sarbanes-Oxley Act, Internal Controls, Cost Accounting, Variance Analysis, Managerial Finance, SEC filings
Education
The University of South Dakota 1999 — 2004
MPA, Accounting
Intersystems February 2014 - Present
West Corporation September 2011 - February 2014
Colliers International August 2007 - September 2011
Deloitte & Touche 2004 - 2007
Skills
Accounting, Financial Reporting, Real Estate, Financial Accounting, Auditing, GAAP, General Ledger, Leases, External Audit, CPA, Big 4, Financial Analysis, US GAAP, Financial Statements, Sarbanes-Oxley Act, Internal Controls, Cost Accounting, Variance Analysis, Managerial Finance, SEC filings
Education
The University of South Dakota 1999 — 2004
MPA, Accounting
Vincent Willis Vincent Willis's West Corporation Experience August 2013 - February 2014
Job Cashier at Smoothie King (SKFI)
Industry Restaurants
Experience
Smoothie King (SKFI) February 2014 - Present
West Corporation August 2013 - February 2014
Pizza Hut May 2012 - August 2013
Skills
Typing, Microsoft Word, Microsoft Excel, Customer Service, Management, Inventory Management, Cashiering
Education
University of West Florida 2012 — 2013
The University of Southern Mississippi 2010 — 2012
Smoothie King (SKFI) February 2014 - Present
West Corporation August 2013 - February 2014
Pizza Hut May 2012 - August 2013
Skills
Typing, Microsoft Word, Microsoft Excel, Customer Service, Management, Inventory Management, Cashiering
Education
University of West Florida 2012 — 2013
The University of Southern Mississippi 2010 — 2012
Brittany Lynn Brittany Lynn's West Corporation Experience October 2012 - Present
Job Independent Contractor
Industry Computer Networking
Experience
West Corporation October 2012 - Present
Sears Holdings Corporation June 2010 - October 2012
ChaCha February 2008 - January 2010
Skills
Sales, Merchandising, Pricing, Research, Customer Satisfaction, Customer Service, Retail, Account Management, Customer Experience, Microsoft Office, Sales Management, Marketing
Education
Texas State Technical College Harlingen 2007 — 2009
Culinary Arts and Related Services
West Corporation October 2012 - Present
Sears Holdings Corporation June 2010 - October 2012
ChaCha February 2008 - January 2010
Skills
Sales, Merchandising, Pricing, Research, Customer Satisfaction, Customer Service, Retail, Account Management, Customer Experience, Microsoft Office, Sales Management, Marketing
Education
Texas State Technical College Harlingen 2007 — 2009
Culinary Arts and Related Services
Michelle Swales's West Corporation Experience February 2004 - July 2005
Job Entergy
Industry Oil & Energy
Experience
Entergy July 2015 - Present
Smithcorp Real Estate Services, LC August 2014 - Present
Greer Law Firm PLLC April 2015 - July 2015
Percheron, LLC October 2012 - April 2014
Harrigan Energy Partners June 2010 - August 2012
J. Mark Smith and Associates July 2005 - June 2010
West Corporation February 2004 - July 2005
Fenstermaker 2003 - 2003
Hattiesburg Clinic, PA 2002 - 2002
Skills
Petroleum, Contract Negotiation, Microsoft Office, Energy, Sales, Strategic Planning, Research, Customer Service, Natural Gas, Negotiation, Energy Industry, PowerPoint, Construction, New Business Development, Sales Management, Project Management, Business Development, Oil/Gas, Leadership, Marketing Strategy, Mergers & Acquisitions, Microsoft Word, Upstream, Public Speaking, Management, Gas, Due Diligence, Contract Management, Microsoft Excel, Marketing, Mineral Rights, Chain of Title, Leases, Oil, Title Searches, Abstracting, Land Administration, Lease Negotiations, Acquisitions, Analysis, Legal Descriptions, Notary Public, Oil Industry, Land Acquisition, Division Orders, Deeds, Easements, Minerals, Pipelines
Education
University of Southern Mississippi 1997 — 2002
Bachelor's Degree, Business Administration with Emphasis in MIS
Entergy July 2015 - Present
Smithcorp Real Estate Services, LC August 2014 - Present
Greer Law Firm PLLC April 2015 - July 2015
Percheron, LLC October 2012 - April 2014
Harrigan Energy Partners June 2010 - August 2012
J. Mark Smith and Associates July 2005 - June 2010
West Corporation February 2004 - July 2005
Fenstermaker 2003 - 2003
Hattiesburg Clinic, PA 2002 - 2002
Skills
Petroleum, Contract Negotiation, Microsoft Office, Energy, Sales, Strategic Planning, Research, Customer Service, Natural Gas, Negotiation, Energy Industry, PowerPoint, Construction, New Business Development, Sales Management, Project Management, Business Development, Oil/Gas, Leadership, Marketing Strategy, Mergers & Acquisitions, Microsoft Word, Upstream, Public Speaking, Management, Gas, Due Diligence, Contract Management, Microsoft Excel, Marketing, Mineral Rights, Chain of Title, Leases, Oil, Title Searches, Abstracting, Land Administration, Lease Negotiations, Acquisitions, Analysis, Legal Descriptions, Notary Public, Oil Industry, Land Acquisition, Division Orders, Deeds, Easements, Minerals, Pipelines
Education
University of Southern Mississippi 1997 — 2002
Bachelor's Degree, Business Administration with Emphasis in MIS
Keidrick Elijah's West Corporation Experience January 2005 - May 2007
Job Warehousing Specialist
Industry Logistics and Supply Chain
Experience
The McCall Pattern Company January 2015 - Present
CGI Federal May 2010 - January 2014
UPS May 2007 - November 2009
West Corporation January 2005 - May 2007
Skills
Warehouse Management, Warehousing, Warehouse Layout, Distribution Center..., Forklift Operation, Materials, Microsoft Excel, Microsoft Office, Shipping, Strategic Planning, Windows 7, Customer Service
Education
Texarkana College 2007 — 2008
Arkansas High School 1996 — 1999
The McCall Pattern Company January 2015 - Present
CGI Federal May 2010 - January 2014
UPS May 2007 - November 2009
West Corporation January 2005 - May 2007
Skills
Warehouse Management, Warehousing, Warehouse Layout, Distribution Center..., Forklift Operation, Materials, Microsoft Excel, Microsoft Office, Shipping, Strategic Planning, Windows 7, Customer Service
Education
Texarkana College 2007 — 2008
Arkansas High School 1996 — 1999
Gregory Peebles's West Corporation Experience May 2009 - November 2009
Job Geography AP Human Geography Teacher at Summit International
Industry Primary/Secondary Education
Experience
Uplift Education July 2014 - Present
Westlake Academy July 2013 - July 2014
Imagine International Academy of North Texas June 2012 - July 2013
Westlake Academy September 2011 - June 2012
GCISD September 2011 - May 2012
Westlake Academy September 2011 - May 2012
Hastings Entertainment October 2009 - September 2011
West Corporation May 2009 - November 2009
Texas A&M University April 2009 - May 2009
Blockbuster June 2006 - May 2009
Skills
Teaching, Curriculum Design, Spanish, Customer Service, Microsoft Office, Coaching, PowerPoint, Microsoft Excel, Research, Microsoft Word, Leadership, Merchandising, Management, Social Media, Sales, ESC Region XI Trained..., Class B CDL Drivers..., Public Speaking, Classroom Management, Educational Leadership, Educational Technology
Education
Texas A&M University 2007 — 2011
BA, History
Keller High School 2004 — 2007
High School diploma, High School Diploma
Uplift Education July 2014 - Present
Westlake Academy July 2013 - July 2014
Imagine International Academy of North Texas June 2012 - July 2013
Westlake Academy September 2011 - June 2012
GCISD September 2011 - May 2012
Westlake Academy September 2011 - May 2012
Hastings Entertainment October 2009 - September 2011
West Corporation May 2009 - November 2009
Texas A&M University April 2009 - May 2009
Blockbuster June 2006 - May 2009
Skills
Teaching, Curriculum Design, Spanish, Customer Service, Microsoft Office, Coaching, PowerPoint, Microsoft Excel, Research, Microsoft Word, Leadership, Merchandising, Management, Social Media, Sales, ESC Region XI Trained..., Class B CDL Drivers..., Public Speaking, Classroom Management, Educational Leadership, Educational Technology
Education
Texas A&M University 2007 — 2011
BA, History
Keller High School 2004 — 2007
High School diploma, High School Diploma
Philip Gallegos Philip Gallegos's West Corporation Experience January 2009 - June 2009
Job Assistant Tank Import Supervisor / Freight Logistics Coordinator / Inventory Manager / Supply Chain Solutions
Industry Logistics and Supply Chain
Experience
UPS Supply Chain Solutions September 2013 - January 2014
Leschaco Inc. August 2009 - May 2013
West Corporation January 2009 - June 2009
Baker Hughes July 2006 - December 2008
US Army May 2003 - September 2005
ExxonMobil June 2001 - May 2002
Skills
Shipping, International Logistics, Logistics, Import, Import Logistics, Logistics Management, Freight Forwarding, FCL, LCL, Tank, Freight, Ocean Freight, Ports, Tracking, Vessel Operations, Rail Operations, Transportation, Transportation Planning, Trucking, Rates, Purchasing Negotiation, Purchase Orders, POD, Budgets, Invoicing, Billing Process, Price Quotes, Multi Tasking, Databases, Data Entry, File Management, Bill of Lading, MSDS, Customer Service, Customer Retention, Customer Oriented, Dedication to work, Dependable Team Player, Training, Organization, Work Independently with..., Hazmat Trained, Outlook, Lotus Notes, Internet Explorer, Microsoft Word, Microsoft Office, Microsoft Excel, Preventive Maintenance, Warehousing
Education
St. Philip's College 2005 — 2006
Liberal Arts and Sciences/Liberal Studies
Texas A&M University 2002 — 2003
Liberal Arts and Sciences/Liberal Studies
UPS Supply Chain Solutions September 2013 - January 2014
Leschaco Inc. August 2009 - May 2013
West Corporation January 2009 - June 2009
Baker Hughes July 2006 - December 2008
US Army May 2003 - September 2005
ExxonMobil June 2001 - May 2002
Skills
Shipping, International Logistics, Logistics, Import, Import Logistics, Logistics Management, Freight Forwarding, FCL, LCL, Tank, Freight, Ocean Freight, Ports, Tracking, Vessel Operations, Rail Operations, Transportation, Transportation Planning, Trucking, Rates, Purchasing Negotiation, Purchase Orders, POD, Budgets, Invoicing, Billing Process, Price Quotes, Multi Tasking, Databases, Data Entry, File Management, Bill of Lading, MSDS, Customer Service, Customer Retention, Customer Oriented, Dedication to work, Dependable Team Player, Training, Organization, Work Independently with..., Hazmat Trained, Outlook, Lotus Notes, Internet Explorer, Microsoft Word, Microsoft Office, Microsoft Excel, Preventive Maintenance, Warehousing
Education
St. Philip's College 2005 — 2006
Liberal Arts and Sciences/Liberal Studies
Texas A&M University 2002 — 2003
Liberal Arts and Sciences/Liberal Studies
Philip Wasta Philip Wasta's West Corporation Experience March 2013 - October 2013
Job Claims Specialist at National Indemnity Company
Industry Legal Services
Experience
National Indemnity Company October 2013 - Present
Self-employed July 2012 - Present
West Corporation March 2013 - October 2013
Promontory Financial Group, LLC October 2012 - January 2013
Fidelity National Title 2009 - 2011
Skills
Family Law, Juvenile Law, Title Insurance, Non-Profit Organization, Contract Negotiation, Contract Law, Negotiation, Arbitration, Legal Research, Mediation, Nonprofits, Litigation, Finance, Legal Writing
Education
The University of South Dakota School of Law 2005 — 2008
Doctor of Law (JD), Law
University of Iowa 2002 — 2005
Bachelor of Arts (B.A.), Theatre/Theater
National Indemnity Company October 2013 - Present
Self-employed July 2012 - Present
West Corporation March 2013 - October 2013
Promontory Financial Group, LLC October 2012 - January 2013
Fidelity National Title 2009 - 2011
Skills
Family Law, Juvenile Law, Title Insurance, Non-Profit Organization, Contract Negotiation, Contract Law, Negotiation, Arbitration, Legal Research, Mediation, Nonprofits, Litigation, Finance, Legal Writing
Education
The University of South Dakota School of Law 2005 — 2008
Doctor of Law (JD), Law
University of Iowa 2002 — 2005
Bachelor of Arts (B.A.), Theatre/Theater
Angelia Foster Angelia Foster's West Corporation Experience September 2012 - Present
Job Client Support Trainer at West Corporation
Industry Telecommunications
Experience
West Corporation September 2012 - Present
Independence Animal Clinic July 2011 - September 2012
West Corporation January 2008 - January 2009
Skills
Telecommunications, Customer Experience, Customer Satisfaction, Troubleshooting, Customer Service, VoIP, Technical Support, Customer Retention, Team Leadership, Microsoft Office, Vendor Management, Call Centers, Management, Time Management
Education
Texas A&M University-Commerce 1993 — 1998
Bachelor of Arts (B.A.), English Language and Literature, General
West Corporation September 2012 - Present
Independence Animal Clinic July 2011 - September 2012
West Corporation January 2008 - January 2009
Skills
Telecommunications, Customer Experience, Customer Satisfaction, Troubleshooting, Customer Service, VoIP, Technical Support, Customer Retention, Team Leadership, Microsoft Office, Vendor Management, Call Centers, Management, Time Management
Education
Texas A&M University-Commerce 1993 — 1998
Bachelor of Arts (B.A.), English Language and Literature, General
George F. Murphy, CPA, PMP George F. Murphy, CPA, PMP's West Corporation Experience January 2011 - October 2011
Job Director of Finance at First Data Corporation
Industry Information Technology and Services
Experience
First Data Corporation August 2014 - Present
First Data Corporation (through TEKsystems) January 2014 - August 2014
PayPal through Infobahn Softworld October 2012 - December 2013
West Corporation January 2011 - October 2011
BearingPoint, Inc February 2002 - July 2005
KPMG LLP July 1999 - February 2002
KPMG LLP November 1987 - July 1999
US Navy January 1979 - January 1989
Skills
Program Management, PMP, Process Improvement, Business Development, Government, Human Resources, Managerial Finance, Business Process..., Management Consulting, Cross-functional Team..., Risk Management, Change Management, Business Analysis, Strategic Planning, Business Strategy, Analysis, Budgets, Consulting, Leadership, Management, Organizational..., Project Management, Proposal Writing, Six Sigma, Strategy
Education
The University of North Carolina 1985 — 1987
Master, Business Administration; Marketing and Finance
The Citadel 1975 — 1979
BS, Business Administration
First Data Corporation August 2014 - Present
First Data Corporation (through TEKsystems) January 2014 - August 2014
PayPal through Infobahn Softworld October 2012 - December 2013
West Corporation January 2011 - October 2011
BearingPoint, Inc February 2002 - July 2005
KPMG LLP July 1999 - February 2002
KPMG LLP November 1987 - July 1999
US Navy January 1979 - January 1989
Skills
Program Management, PMP, Process Improvement, Business Development, Government, Human Resources, Managerial Finance, Business Process..., Management Consulting, Cross-functional Team..., Risk Management, Change Management, Business Analysis, Strategic Planning, Business Strategy, Analysis, Budgets, Consulting, Leadership, Management, Organizational..., Project Management, Proposal Writing, Six Sigma, Strategy
Education
The University of North Carolina 1985 — 1987
Master, Business Administration; Marketing and Finance
The Citadel 1975 — 1979
BS, Business Administration
Lane Hussey Lane Hussey's West Corporation Experience January 1998 - February 1999
Job
Industry Computer Software
Experience
Stone Bond Technologies January 2013 - Present
Sogeti May 2012 - December 2012
TGS March 2011 - May 2012
reVision, Inc. April 2008 - February 2011
Chevron Phillips Chemical Company June 2002 - April 2008
Baker Hughes - Hughes Christensen June 2000 - June 2002
Schlumberger Information Solutions May 1999 - May 2000
West Corporation January 1998 - February 1999
Skills
Visual C#, VB.NET, ASP.NET, Visual Basic, T-SQL, SQL Server, SSRS, SSAS, SSIS, SQL, ETL, Microsoft SQL Server, Visual Studio, Software Development, Business Intelligence, Integration, .NET, Enterprise Architecture
Education
Texas State University-San Marcos 1994 — 1997
BS, Computer Science
University of Texas - San Antonio 1992 — 1994
Computer Science
John Jay High School - San Antonio 1987 — 1990
Stone Bond Technologies January 2013 - Present
Sogeti May 2012 - December 2012
TGS March 2011 - May 2012
reVision, Inc. April 2008 - February 2011
Chevron Phillips Chemical Company June 2002 - April 2008
Baker Hughes - Hughes Christensen June 2000 - June 2002
Schlumberger Information Solutions May 1999 - May 2000
West Corporation January 1998 - February 1999
Skills
Visual C#, VB.NET, ASP.NET, Visual Basic, T-SQL, SQL Server, SSRS, SSAS, SSIS, SQL, ETL, Microsoft SQL Server, Visual Studio, Software Development, Business Intelligence, Integration, .NET, Enterprise Architecture
Education
Texas State University-San Marcos 1994 — 1997
BS, Computer Science
University of Texas - San Antonio 1992 — 1994
Computer Science
John Jay High School - San Antonio 1987 — 1990
Lo'Shauna Spivey Lo'Shauna Spivey's West Corporation Experience June 2006 - January 2007
Job Restaurants Professional
Industry Restaurants
Experience
Burger King Corporation 2010 - 2011
EBSCO Teleservices January 2008 - March 2008
Incept Corporation February 2007 - May 2007
West Corporation June 2006 - January 2007
Burger King June 2003 - June 2006
Skills
Working knowledge of..., Working knowledge of..., Working knowledge of..., Working knowledge of..., Working knowledge of..., Working knowledge of..., Working knowledge of...
Education
Stark State College of Technology 2007 — 2009
SCCAA Computer and Business Skills 2008 — 2008
Certificate, Microsoft Office
Woodrow Wilson High 2001 — 2005
Diploma, General
Burger King Corporation 2010 - 2011
EBSCO Teleservices January 2008 - March 2008
Incept Corporation February 2007 - May 2007
West Corporation June 2006 - January 2007
Burger King June 2003 - June 2006
Skills
Working knowledge of..., Working knowledge of..., Working knowledge of..., Working knowledge of..., Working knowledge of..., Working knowledge of..., Working knowledge of...
Education
Stark State College of Technology 2007 — 2009
SCCAA Computer and Business Skills 2008 — 2008
Certificate, Microsoft Office
Woodrow Wilson High 2001 — 2005
Diploma, General
Karen Pfaffle-Spencer Karen Pfaffle-Spencer's West Corporation Experience May 1999 - January 2010
Job Financial Information Systems Professional
Industry Information Technology and Services
Experience
Hemphill Staffing Solutions, Inc June 2012 - January 2013
West Corporation May 1999 - January 2010
Kind & Knox Gelatine, Inc October 1993 - November 1998
Skills
Financial Accounting, Financial Reporting, Software Installation, Software Implementation, Business Intelligence, Business Process, System Administration, Acquisition Integration, Consolidation, Cognos, Epicor, FRx, Concur, Enterprise Data..., Workplace Requisition..., Doclink, Best FAS, Citrix, SQL, Great Plains Software, Alight, Data Analysis, Financial Analysis, Business Process..., Business Process Design, Business Process..., Data Warehousing
Education
The University of South Dakota 1990 — 1991
Master of Professional Accountancy, Accounting
The University of South Dakota 1981 — 1985
Bachelor of Science (BS), Business Administration and Management, General
Hemphill Staffing Solutions, Inc June 2012 - January 2013
West Corporation May 1999 - January 2010
Kind & Knox Gelatine, Inc October 1993 - November 1998
Skills
Financial Accounting, Financial Reporting, Software Installation, Software Implementation, Business Intelligence, Business Process, System Administration, Acquisition Integration, Consolidation, Cognos, Epicor, FRx, Concur, Enterprise Data..., Workplace Requisition..., Doclink, Best FAS, Citrix, SQL, Great Plains Software, Alight, Data Analysis, Financial Analysis, Business Process..., Business Process Design, Business Process..., Data Warehousing
Education
The University of South Dakota 1990 — 1991
Master of Professional Accountancy, Accounting
The University of South Dakota 1981 — 1985
Bachelor of Science (BS), Business Administration and Management, General
Kim Peters Kim Peters's West Corporation Experience March 1999 - June 2000
Job Manager, Foundation and Corporate Relations at The Visiting Nurse Association of Texas Foundation
Industry Public Relations and Communications
Experience
VNA of Texas November 2011 - Present
Parkland Hospital March 2010 - November 2011
Tom Joyner Foundation, Dallas Texas October 2004 - March 2010
Glory Christian Magazine August 2002 - October 2004
UT Southwestern Medical Center February 2004 - September 2004
The United Way of Metropolitan Dallas September 2000 - June 2002
West Corporation March 1999 - June 2000
Skills
Event Planning, Grant Writing, Editing, Program Management, Grants Management, Coprorate Communications, Program..., Budgeting, Corporate Match Making, Nonprofits, Fundraising, Philanthropy, Strategic Communications, Strategic Planning, Contract Negotiation, Cross-functional Team..., Public Speaking
Education
Websters University 1997 — 1998
MA, Public Adminstration/Business Admin.
Texas Tech University 1991 — 1994
BA, Anthropology/Psychology
VNA of Texas November 2011 - Present
Parkland Hospital March 2010 - November 2011
Tom Joyner Foundation, Dallas Texas October 2004 - March 2010
Glory Christian Magazine August 2002 - October 2004
UT Southwestern Medical Center February 2004 - September 2004
The United Way of Metropolitan Dallas September 2000 - June 2002
West Corporation March 1999 - June 2000
Skills
Event Planning, Grant Writing, Editing, Program Management, Grants Management, Coprorate Communications, Program..., Budgeting, Corporate Match Making, Nonprofits, Fundraising, Philanthropy, Strategic Communications, Strategic Planning, Contract Negotiation, Cross-functional Team..., Public Speaking
Education
Websters University 1997 — 1998
MA, Public Adminstration/Business Admin.
Texas Tech University 1991 — 1994
BA, Anthropology/Psychology
Terry Childers Terry Childers's West Corporation Experience July 2005 - September 2006
Job Senior Trust & Security at HomeAway.com
Industry Internet
Experience
HomeAway.com December 2012 - Present
Wincor Nixdorf March 2010 - June 2012
Apple November 2007 - November 2009
West Corporation July 2005 - September 2006
Skills
Online Fraud, Billing Services, Customer Service, Fraud Detection, Field Coordination, Dispatching, Accounts Receivable, Digital Media, ATMs, ATM networks, Claims Handling, Fraud Claims, CRM, Analysis, Account Management, Customer Satisfaction, Call Centers
Education
Texarkana College
HomeAway.com December 2012 - Present
Wincor Nixdorf March 2010 - June 2012
Apple November 2007 - November 2009
West Corporation July 2005 - September 2006
Skills
Online Fraud, Billing Services, Customer Service, Fraud Detection, Field Coordination, Dispatching, Accounts Receivable, Digital Media, ATMs, ATM networks, Claims Handling, Fraud Claims, CRM, Analysis, Account Management, Customer Satisfaction, Call Centers
Education
Texarkana College
Tony Bongiovanni Tony Bongiovanni's West Corporation Experience August 2013 - Present
Job Direct Response Agent at West Corporation
Industry Music
Experience
West Corporation August 2013 - Present
Weirton Christian Center April 2011 - December 2013
National Telecommuting Institute September 2011 - March 2012
Weirton Area Museum and Cultural Center August 2009 - September 2011
Zee Medical Inc October 2000 - December 2003
Metropolitan Life Insurance Co January 1991 - May 1999
Bankers Life and Casualty Co January 1981 - December 1990
Self employed January 1973 - February 1981
Skills
Management, Training, Leadership, Recruiting, Customer Satisfaction, Sales Operations, Event Management, Marketing Strategy, Microsoft Excel, Microsoft Office, Music, Sales, Social Networking, Strategic Planning, Customer Service
Education
The American College 1993 — 1997
5 /10 parts completed, Insurance and Financial services
Student of "The American College 1992 — 1997
Bachelor's degree, Insurance, Financial Planning, Investment Services, and Sales Management
West Corporation August 2013 - Present
Weirton Christian Center April 2011 - December 2013
National Telecommuting Institute September 2011 - March 2012
Weirton Area Museum and Cultural Center August 2009 - September 2011
Zee Medical Inc October 2000 - December 2003
Metropolitan Life Insurance Co January 1991 - May 1999
Bankers Life and Casualty Co January 1981 - December 1990
Self employed January 1973 - February 1981
Skills
Management, Training, Leadership, Recruiting, Customer Satisfaction, Sales Operations, Event Management, Marketing Strategy, Microsoft Excel, Microsoft Office, Music, Sales, Social Networking, Strategic Planning, Customer Service
Education
The American College 1993 — 1997
5 /10 parts completed, Insurance and Financial services
Student of "The American College 1992 — 1997
Bachelor's degree, Insurance, Financial Planning, Investment Services, and Sales Management
Chelsea Micke Chelsea Micke's West Corporation Experience May 2012 - December 2012
Job Sales Representative at JJ Keller & Associates
Industry Management Consulting
Experience
JJ Keller & Associates January 2013 - Present
West Corporation May 2012 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Java, HTML
Education
University of Wisconsin-Green Bay 2007 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
The University of Memphis 2011 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
JJ Keller & Associates January 2013 - Present
West Corporation May 2012 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Java, HTML
Education
University of Wisconsin-Green Bay 2007 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
The University of Memphis 2011 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
Jonathan Feldstern Jonathan Feldstern's West Corporation Experience May 2013 - Present
Job Sr. Financial Analyst at West Corporation
Industry Accounting
Experience
West Corporation May 2013 - Present
Micron Semiconductor Israel October 2011 - February 2013
PwC October 2007 - October 2011
Skills
IFRS, US GAAP, Financial Reporting, Financial Analysis, SAP, Microsoft Excel, Auditing, Sarbanes-Oxley Act, GAAP, Accounting, Internal Controls, SEC filings, Budgets, Forecasting, Tax, CPA, Financial Statements, Internal Audit, Management, Account Reconciliation, Finance, Sarbanes-Oxley, Revenue Recognition, Managerial Finance, Fixed Assets, Consolidation, Corporate Finance, Financial Modeling, Financial Accounting
Education
The Hebrew University 2011 — 2012
Master of Business Administration (MBA), Accounting and Financial Management, With Honors
The Hebrew University 2003 — 2007
Bachelor's degree, Accounting and International Relations
West Corporation May 2013 - Present
Micron Semiconductor Israel October 2011 - February 2013
PwC October 2007 - October 2011
Skills
IFRS, US GAAP, Financial Reporting, Financial Analysis, SAP, Microsoft Excel, Auditing, Sarbanes-Oxley Act, GAAP, Accounting, Internal Controls, SEC filings, Budgets, Forecasting, Tax, CPA, Financial Statements, Internal Audit, Management, Account Reconciliation, Finance, Sarbanes-Oxley, Revenue Recognition, Managerial Finance, Fixed Assets, Consolidation, Corporate Finance, Financial Modeling, Financial Accounting
Education
The Hebrew University 2011 — 2012
Master of Business Administration (MBA), Accounting and Financial Management, With Honors
The Hebrew University 2003 — 2007
Bachelor's degree, Accounting and International Relations
Christina Guzman's West Corporation Experience October 2013 - June 2014
Job Independent Silver Distributor at Advocare
Industry Marketing and Advertising
Experience
Ledwell & Son Enterprises, Inc. June 2014 - Present
Advocare April 2011 - Present
West Corporation October 2013 - June 2014
Santa Rosa Telephone Coop, Inc August 2006 - October 2013
Skills
Microsoft Excel, Microsoft Word, Windows 7, MG Omnia, MG Report Writer, Customer Service, Customer Support, Marketing Research, Trending, 10 Key, Technical Support, Bill Processing, Bill Paying, Bill Tracking, Deposits, Message Development, Marketability, Marketing Support, Marketing Communications, Social Media, Customer Experience, Team Leadership, Public Relations, Outlook, Office Administration, Forecasting, Marketing, CRM, Advertising, Customer Satisfaction
Education
University of Phoenix 2011 — 2013
Bachelor of Business Administration (BBA), Marketing
University of Phoenix 2010 — 2011
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.0
Texas Tech University 2003 — 2004
Ledwell & Son Enterprises, Inc. June 2014 - Present
Advocare April 2011 - Present
West Corporation October 2013 - June 2014
Santa Rosa Telephone Coop, Inc August 2006 - October 2013
Skills
Microsoft Excel, Microsoft Word, Windows 7, MG Omnia, MG Report Writer, Customer Service, Customer Support, Marketing Research, Trending, 10 Key, Technical Support, Bill Processing, Bill Paying, Bill Tracking, Deposits, Message Development, Marketability, Marketing Support, Marketing Communications, Social Media, Customer Experience, Team Leadership, Public Relations, Outlook, Office Administration, Forecasting, Marketing, CRM, Advertising, Customer Satisfaction
Education
University of Phoenix 2011 — 2013
Bachelor of Business Administration (BBA), Marketing
University of Phoenix 2010 — 2011
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.0
Texas Tech University 2003 — 2004
Is'Stad Rashadeem Is'Stad Rashadeem's West Corporation Experience July 2007 - July 2010
Job Pharmaceutical Logistics
Industry Logistics and Supply Chain
Experience
FreestyleWriters 2012 - Present
College Board May 2014 - July 2014
Zumiez September 2012 - March 2014
West Corporation July 2007 - July 2010
Six Flags August 2005 - December 2006
Skills
Public Speaking, Marketing, Retail, Process Improvement, Account Management, Inventory Management, PowerPoint, Sales, Customer Service, Quality Assurance, Sales Presentations, Microsoft Word, Calorimetry, Centrifugation, Filtration, Titration, Laboratory Safety, Quantitative Genetics, Molecular Biology, Developmental Biology, Long-term Customer..., Program Management, Exception Management, Resolutions, OSHA 30-Hour, H2S, Management, Training, Social Networking, Social Media, Leadership, Microsoft Excel
Education
Texas Southern University 2014 — 2017
Bachelor's Degree, Biology/Management, 3.66
The University of Texas at El Paso 2007 — 2010
Bachelor's Degree, Biology/Communications, 3.1
FreestyleWriters 2012 - Present
College Board May 2014 - July 2014
Zumiez September 2012 - March 2014
West Corporation July 2007 - July 2010
Six Flags August 2005 - December 2006
Skills
Public Speaking, Marketing, Retail, Process Improvement, Account Management, Inventory Management, PowerPoint, Sales, Customer Service, Quality Assurance, Sales Presentations, Microsoft Word, Calorimetry, Centrifugation, Filtration, Titration, Laboratory Safety, Quantitative Genetics, Molecular Biology, Developmental Biology, Long-term Customer..., Program Management, Exception Management, Resolutions, OSHA 30-Hour, H2S, Management, Training, Social Networking, Social Media, Leadership, Microsoft Excel
Education
Texas Southern University 2014 — 2017
Bachelor's Degree, Biology/Management, 3.66
The University of Texas at El Paso 2007 — 2010
Bachelor's Degree, Biology/Communications, 3.1
Christopher Oehlerts Christopher Oehlerts's West Corporation Experience March 2008 - December 2011
Job Sr. Manager, ERDM Architecture and Solution Integration at Kiewit
Industry Information Technology and Services
Experience
Kiewit July 2015 - Present
West IP Communications December 2013 - June 2015
West IP Communications May 2013 - December 2013
West IP Communications December 2011 - April 2013
West Corporation March 2008 - December 2011
Cisco Systems, Inc. March 2007 - February 2008
West Corporation June 2004 - March 2007
MSI Systems Integrators (now Sirius Computer Solutions) April 2002 - June 2004
West Interactive May 2001 - March 2002
Rare Medium, Inc. October 1998 - May 2001
Skills
Cisco Technologies, VoIP, Telecommunications, WAN, Unified Communications, Acquisition Integration, Network Architecture, Data Center, MPLS, IP
Education
The University of Texas at Arlington 1995 — 1998
B.S., Information Systems
Texas A&M University 1993 — 1995
Computer Engineering
Kiewit July 2015 - Present
West IP Communications December 2013 - June 2015
West IP Communications May 2013 - December 2013
West IP Communications December 2011 - April 2013
West Corporation March 2008 - December 2011
Cisco Systems, Inc. March 2007 - February 2008
West Corporation June 2004 - March 2007
MSI Systems Integrators (now Sirius Computer Solutions) April 2002 - June 2004
West Interactive May 2001 - March 2002
Rare Medium, Inc. October 1998 - May 2001
Skills
Cisco Technologies, VoIP, Telecommunications, WAN, Unified Communications, Acquisition Integration, Network Architecture, Data Center, MPLS, IP
Education
The University of Texas at Arlington 1995 — 1998
B.S., Information Systems
Texas A&M University 1993 — 1995
Computer Engineering
Crystal Storey Crystal Storey's West Corporation Experience July 2013 - Present
Job West Corporation
Industry Human Resources
Experience
West Corporation July 2013 - Present
Education
Texas State University-San Marcos 2002 — 2009
Recreation Administration
Texas State University
Recreation Administration, Therapeutic Recreation/Recreational Therapy
West Corporation July 2013 - Present
Education
Texas State University-San Marcos 2002 — 2009
Recreation Administration
Texas State University
Recreation Administration, Therapeutic Recreation/Recreational Therapy
Scott Loehr's West Corporation Experience January 2009 - September 2009
Job Attended Texas A&M UniversityCorpus Christi
Industry Real Estate
Experience
George H.W. Bush Presidential Library September 2009 - August 2010
West Corporation January 2009 - September 2009
Skills
Social Media, Public Relations, Video Editing, Videography, Digital Photography, Public Speaking, News Writing, Home Repairs, Interior Design, Press Releases, Facebook, Photography, Event Planning, Video Production, Blogging, Social Networking, Customer Service, Editing, Nonprofits, Microsoft Office, Community Outreach
Education
Texas A&M University-Corpus Christi 2010 — 2012
Bachelor's degree, Communication, General
Texas A&M University 2004 — 2009
George H.W. Bush Presidential Library September 2009 - August 2010
West Corporation January 2009 - September 2009
Skills
Social Media, Public Relations, Video Editing, Videography, Digital Photography, Public Speaking, News Writing, Home Repairs, Interior Design, Press Releases, Facebook, Photography, Event Planning, Video Production, Blogging, Social Networking, Customer Service, Editing, Nonprofits, Microsoft Office, Community Outreach
Education
Texas A&M University-Corpus Christi 2010 — 2012
Bachelor's degree, Communication, General
Texas A&M University 2004 — 2009
Robert Dodman Robert Dodman's West Corporation Experience 2011 - 2013
Job Telecommunications Professional
Industry Telecommunications
Experience
West Corporation 2011 - 2013
Starbucks November 2003 - April 2008
Skills
Commercial Aviation, Supervisory Skills, Technical Support
Education
The University of North Dakota 1998 — 2002
Bachelor of Science (BS), Aeronautics/Aviation/Aerospace Science and Technology, General
West Corporation 2011 - 2013
Starbucks November 2003 - April 2008
Skills
Commercial Aviation, Supervisory Skills, Technical Support
Education
The University of North Dakota 1998 — 2002
Bachelor of Science (BS), Aeronautics/Aviation/Aerospace Science and Technology, General
Jamice R. Harris, MBA Jamice R. Harris, MBA's West Corporation Experience March 2011 - December 2011
Job President at Elite Professional Management, LLC
Industry Human Resources
Experience
ABB August 2011 - Present
Elite Professional Management, LLC June 2009 - Present
West Corporation March 2011 - December 2011
Macy's April 2010 - June 2011
Cisco Systems October 2008 - March 2010
Fidelity Investments September 2004 - October 2008
Education
Walden University 2009 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.5
Strayer University-North Carolina 2006 — 2008
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General, 3.68
Pacesetter 2011
ABB August 2011 - Present
Elite Professional Management, LLC June 2009 - Present
West Corporation March 2011 - December 2011
Macy's April 2010 - June 2011
Cisco Systems October 2008 - March 2010
Fidelity Investments September 2004 - October 2008
Education
Walden University 2009 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.5
Strayer University-North Carolina 2006 — 2008
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General, 3.68
Pacesetter 2011
Joe Grimaldi Joe Grimaldi's West Corporation Experience January 2002 - April 2004
Job VP Business Development at Nationwide Credit, Inc.
Industry Financial Services
Experience
CCS Companies October 2011 - Present
Nationwide Credit, Inc. May 2004 - September 2011
West Corporation January 2002 - April 2004
Outsourcing Solutions Inc. January 1997 - December 2001
Payco American Corporation January 1989 - December 1996
Skills
Strategic Planning, Call Center
Education
The College of New Jersey
BA, Business;Political Science
CCS Companies October 2011 - Present
Nationwide Credit, Inc. May 2004 - September 2011
West Corporation January 2002 - April 2004
Outsourcing Solutions Inc. January 1997 - December 2001
Payco American Corporation January 1989 - December 1996
Skills
Strategic Planning, Call Center
Education
The College of New Jersey
BA, Business;Political Science
Kim Hill Kim Hill's West Corporation Experience 1999 - Present
Job Sr. Director, Sales Support at InterCall
Industry Telecommunications
Experience
InterCall April 2009 - Present
West Corporation 1999 - Present
InterCall May 2002 - November 2006
Shaw Industries 1996 - 1999
Skills
Product Management, Sales, Project Management, Product Development, Channel, Unified Communications, SaaS, Sales Presentations, Hosted Services, VoIP, Telephony, Direct Sales, Solution Selling, Account Management, Webinars, Telecommunications, Strategic Partnerships, Wireless, Cloud Computing, WebEx, Video Conferencing, Vendor Management, Telepresence, Customer Retention, Salesforce.com, Call Center, Streaming Media, Sales Process, Mobile Devices, Audio Conferencing, Managed Services, Sales Operations, Professional Services, CRM, B2B, Lead Generation, MPLS, Selling, Live Meeting, Cold Calling, SIP Trunking, Channel Partners, Product Marketing, Enterprise Software, IP, Co-location, Partner Management, Call Centers, Collaboration Solutions, Data Center
Education
The University of Georgia 1994 — 1996
International Business / Spanish
Reinhardt College 1992 — 1994
Liberal Arts
InterCall April 2009 - Present
West Corporation 1999 - Present
InterCall May 2002 - November 2006
Shaw Industries 1996 - 1999
Skills
Product Management, Sales, Project Management, Product Development, Channel, Unified Communications, SaaS, Sales Presentations, Hosted Services, VoIP, Telephony, Direct Sales, Solution Selling, Account Management, Webinars, Telecommunications, Strategic Partnerships, Wireless, Cloud Computing, WebEx, Video Conferencing, Vendor Management, Telepresence, Customer Retention, Salesforce.com, Call Center, Streaming Media, Sales Process, Mobile Devices, Audio Conferencing, Managed Services, Sales Operations, Professional Services, CRM, B2B, Lead Generation, MPLS, Selling, Live Meeting, Cold Calling, SIP Trunking, Channel Partners, Product Marketing, Enterprise Software, IP, Co-location, Partner Management, Call Centers, Collaboration Solutions, Data Center
Education
The University of Georgia 1994 — 1996
International Business / Spanish
Reinhardt College 1992 — 1994
Liberal Arts
Renesha Adams's West Corporation Experience May 2005 - August 2007
Job Recruiter
Industry Human Resources
Experience
Macy's Logistics 2015 - Present
Ardyss International March 2010 - January 2013
Petrohawk Energy January 2009 - February 2010
Hickory Hollow Mall August 2008 - December 2008
West Corporation May 2005 - August 2007
Skills
Marketing, CRM, Advertising, Sales, Event Planning, Marketing Research, Training, Data Entry, Team Building, Leadership, Social Networking, Management, Recruiting, Salesforce.com, Customer Experience, Microsoft SQL Server, Customer Service
Education
Tennessee State University 2007 — 2008
Bachelor of Business Administration (BBA), Consumer Behaivior Marketing
Macy's Logistics 2015 - Present
Ardyss International March 2010 - January 2013
Petrohawk Energy January 2009 - February 2010
Hickory Hollow Mall August 2008 - December 2008
West Corporation May 2005 - August 2007
Skills
Marketing, CRM, Advertising, Sales, Event Planning, Marketing Research, Training, Data Entry, Team Building, Leadership, Social Networking, Management, Recruiting, Salesforce.com, Customer Experience, Microsoft SQL Server, Customer Service
Education
Tennessee State University 2007 — 2008
Bachelor of Business Administration (BBA), Consumer Behaivior Marketing
Audrey Stephens Audrey Stephens's West Corporation Experience June 1991 - September 2006
Job Director of Client Services at Carenet
Industry Health, Wellness and Fitness
Experience
CareNet September 2006 - Present
West Corporation June 1991 - September 2006
West Corporation August 1996 - October 1999
West Corporation June 1991 - August 1996
Skills
Customer Satisfaction, Call Center, Process Improvement, Account Management, Vendor Management, Team Building, Management, Call Centers, Training, CRM, Client Development, Benefits Administration, Talent Acquisition, Sales, Client Liaison, Issue Resolution, Leadership, Customer Experience, Program Management
Education
St. Mary's University 1987 — 1991
BA, English Communication Arts
CareNet September 2006 - Present
West Corporation June 1991 - September 2006
West Corporation August 1996 - October 1999
West Corporation June 1991 - August 1996
Skills
Customer Satisfaction, Call Center, Process Improvement, Account Management, Vendor Management, Team Building, Management, Call Centers, Training, CRM, Client Development, Benefits Administration, Talent Acquisition, Sales, Client Liaison, Issue Resolution, Leadership, Customer Experience, Program Management
Education
St. Mary's University 1987 — 1991
BA, English Communication Arts
Timothy Brogdon II Timothy Brogdon II's West Corporation Experience April 2004 - August 2005
Job Senior Business Development Manager at ReceptionHQ
Industry Telecommunications
Experience
Changing Today's Society, LLC January 2011 - Present
ReceptionHQ 2015 - Present
DHL November 2013 - February 2015
Verizon Wireless February 2012 - March 2013
Verizon Wireless May 2011 - February 2012
Verizon Wireless March 2008 - May 2011
Vector Marketing March 2007 - December 2007
West Corporation April 2004 - August 2005
Skills
Extensive call center..., Strong and decisive..., Team Leadership, Cross-functional Team..., Motivational Speaking, Coaching, exceeding performance..., Operational Efficiency, Sales Management, Recruiting, Training, Microsoft Office, Leadership Development, Call Centers, Consulting, Management, Leadership, Customer Service, Team Building, Public Speaking, Sales, Time Management, Strategic Planning
Education
Warren G Harding High School 2001 — 2005
Diploma, International Baccalaureate Studies
The University of Akron
Bachelor of Science (B.S.), Political Science and Government
Changing Today's Society, LLC January 2011 - Present
ReceptionHQ 2015 - Present
DHL November 2013 - February 2015
Verizon Wireless February 2012 - March 2013
Verizon Wireless May 2011 - February 2012
Verizon Wireless March 2008 - May 2011
Vector Marketing March 2007 - December 2007
West Corporation April 2004 - August 2005
Skills
Extensive call center..., Strong and decisive..., Team Leadership, Cross-functional Team..., Motivational Speaking, Coaching, exceeding performance..., Operational Efficiency, Sales Management, Recruiting, Training, Microsoft Office, Leadership Development, Call Centers, Consulting, Management, Leadership, Customer Service, Team Building, Public Speaking, Sales, Time Management, Strategic Planning
Education
Warren G Harding High School 2001 — 2005
Diploma, International Baccalaureate Studies
The University of Akron
Bachelor of Science (B.S.), Political Science and Government
Amber Sumpter's West Corporation Experience October 2014 - Present
Job Customer Service Associate at West Corporation
Industry Telecommunications
Experience
West Corporation October 2014 - Present
Sears Holdings Corporation February 2014 - July 2014
ARAMARK April 2012 - September 2013
CHKD Kitty Hawk Thrift Store July 2013 - August 2013
The Madison Square Garden Company October 2012 - January 2013
Skills
Sales, Cashiering, Customer Service, Inventory Management, Retail Sales, Visual Merchandising, Merchandising, Retail, Microsoft Word, Cash Register, Time Management, Microsoft Office, Public Speaking, Leadership, Loss Prevention, Facebook, Data Entry, Customer Satisfaction, Inventory Control, Telephone Skills, Store Management, Store Operations, POS, Teamwork
Education
St. John's University 2011 — 2015
Bachelor's degree, Communication and Media Studies
Gaston College Preparatory 2005 — 2011
High School Diploma
West Corporation October 2014 - Present
Sears Holdings Corporation February 2014 - July 2014
ARAMARK April 2012 - September 2013
CHKD Kitty Hawk Thrift Store July 2013 - August 2013
The Madison Square Garden Company October 2012 - January 2013
Skills
Sales, Cashiering, Customer Service, Inventory Management, Retail Sales, Visual Merchandising, Merchandising, Retail, Microsoft Word, Cash Register, Time Management, Microsoft Office, Public Speaking, Leadership, Loss Prevention, Facebook, Data Entry, Customer Satisfaction, Inventory Control, Telephone Skills, Store Management, Store Operations, POS, Teamwork
Education
St. John's University 2011 — 2015
Bachelor's degree, Communication and Media Studies
Gaston College Preparatory 2005 — 2011
High School Diploma
Antonio Palmer Antonio Palmer's West Corporation Experience June 2006 - August 2006
Job Buyer at Hampton University
Industry Logistics and Supply Chain
Experience
Hampton University April 2014 - Present
Dillards June 2013 - January 2014
Onelife Fitness May 2012 - December 2012
West Corporation June 2006 - August 2006
Skills
PowerPoint, Customer Service, Microsoft Office, Microsoft Word, Sales, Teamwork, Public Speaking, Retail, Microsoft Excel, QuickBooks, Financial Analysis, Financial Reporting, Leadership, Bookkeeping, Data Entry, Educational Procurement, Banner Software..., Time Management
Education
Saint Leo University 2011 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Old Dominion University - College of Business and Public Administration 2009 — 2011
Bachelor of Science (B.S.), Finance, General
Thomas Nelson Community College 2006 — 2008
Associate of Science (A.S.), Business Administration and Management, General
Hampton University April 2014 - Present
Dillards June 2013 - January 2014
Onelife Fitness May 2012 - December 2012
West Corporation June 2006 - August 2006
Skills
PowerPoint, Customer Service, Microsoft Office, Microsoft Word, Sales, Teamwork, Public Speaking, Retail, Microsoft Excel, QuickBooks, Financial Analysis, Financial Reporting, Leadership, Bookkeeping, Data Entry, Educational Procurement, Banner Software..., Time Management
Education
Saint Leo University 2011 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Old Dominion University - College of Business and Public Administration 2009 — 2011
Bachelor of Science (B.S.), Finance, General
Thomas Nelson Community College 2006 — 2008
Associate of Science (A.S.), Business Administration and Management, General
John Michael Nicholson John Michael Nicholson's West Corporation Experience May 2014 - June 2014
Job Call Center Representative at West Corporation
Industry Writing and Editing
Experience
Tower of the Americas July 2014 - October 2014
West Corporation May 2014 - June 2014
Wyndham Worldwide April 2014 - April 2014
Sul Ross Skyline September 2013 - December 2013
Spaghetti Warehouse February 2012 - April 2012
Skills
Piano, Music Theory, Music, Songwriting, Guitar, Percussion, Social Media, Music Production, Recording, Singing, Microsoft Office, Photoshop, Microsoft Word, PowerPoint, Microsoft Excel, Composition, Acting
Education
Sul Ross State University 2013 — 2017
History, Liberal Arts and Sciences/Liberal Studies
San Antonio School of Inquiry and Creativity 2012 — 2013
Tower of the Americas July 2014 - October 2014
West Corporation May 2014 - June 2014
Wyndham Worldwide April 2014 - April 2014
Sul Ross Skyline September 2013 - December 2013
Spaghetti Warehouse February 2012 - April 2012
Skills
Piano, Music Theory, Music, Songwriting, Guitar, Percussion, Social Media, Music Production, Recording, Singing, Microsoft Office, Photoshop, Microsoft Word, PowerPoint, Microsoft Excel, Composition, Acting
Education
Sul Ross State University 2013 — 2017
History, Liberal Arts and Sciences/Liberal Studies
San Antonio School of Inquiry and Creativity 2012 — 2013
Douglas Kielmeyer Douglas Kielmeyer's West Corporation Experience December 2013 - October 2014
Job Quality Analyst, McGraw Hill Education
Industry Information Technology and Services
Experience
McGraw-Hill Education November 2014 - Present
West Corporation December 2013 - October 2014
eBay Enterprise May 2013 - November 2013
CGI September 2012 - May 2013
JPMorgan Chase January 2011 - September 2012
JPMorgan Chase January 2011 - August 2012
Avizent Risk April 2010 - December 2010
State Auto Insurance November 2009 - March 2010
Quick Solutions April 2010 - 2010
NetJets June 2009 - November 2009
Skills
Quality Center, Agile Methodologies, Test Planning, Testing, Selenium Testing, Requirements Analysis, Quality Assurance, SharePoint, Ruby, HP Quality Center, ETL, TFS, Dynatrace, SumoLogic, PL/SQL, Test Cases, Business Objects, Informatica, SQL*Plus, SQL, Microsoft Excel, SDLC, SauceLabs, SQL Loader, SQL Navigator, Digital Marketing..., Microstrategy, Tableau, Teradata Data Warehouse, JIRA, Manual Testing, SharePoint Designer, Visual Basic, XML Databases, XML Schema, SoapUI, Notepad++, DeviceAnyWhere, SQL Server Management..., VBA, Zephyr, Responsive Web Testing
Education
The Ohio State University 1979 — 1992
BSBA, Finance
The Ohio State University 1979 — 1992
Bachelor of Business Administration, Finance
Reynoldsburg High School
Reynoldsburg High School
McGraw-Hill Education November 2014 - Present
West Corporation December 2013 - October 2014
eBay Enterprise May 2013 - November 2013
CGI September 2012 - May 2013
JPMorgan Chase January 2011 - September 2012
JPMorgan Chase January 2011 - August 2012
Avizent Risk April 2010 - December 2010
State Auto Insurance November 2009 - March 2010
Quick Solutions April 2010 - 2010
NetJets June 2009 - November 2009
Skills
Quality Center, Agile Methodologies, Test Planning, Testing, Selenium Testing, Requirements Analysis, Quality Assurance, SharePoint, Ruby, HP Quality Center, ETL, TFS, Dynatrace, SumoLogic, PL/SQL, Test Cases, Business Objects, Informatica, SQL*Plus, SQL, Microsoft Excel, SDLC, SauceLabs, SQL Loader, SQL Navigator, Digital Marketing..., Microstrategy, Tableau, Teradata Data Warehouse, JIRA, Manual Testing, SharePoint Designer, Visual Basic, XML Databases, XML Schema, SoapUI, Notepad++, DeviceAnyWhere, SQL Server Management..., VBA, Zephyr, Responsive Web Testing
Education
The Ohio State University 1979 — 1992
BSBA, Finance
The Ohio State University 1979 — 1992
Bachelor of Business Administration, Finance
Reynoldsburg High School
Reynoldsburg High School
Gina A. Shead, PHR Gina A. Shead, PHR's West Corporation Experience February 1998 - July 2004
Job Experienced Human Resources Professional
Industry Human Resources
Experience
Baptist Health System July 2005 - July 2014
Smith Legacy Security November 2004 - April 2005
West Corporation February 1998 - July 2004
Skills
FMLA Compliance, Employee Benefits, McKesson STAR, Benefit Focus/HRIntouch, Kronos, FMLA Manager software, Microsoft Office, Benefits Connect, Training, PeopleSoft, Recruiting, Microsoft Excel
Education
Webster University 1997 — 1998
Master of Arts (M.A.), Human Resources Development
Webster University 1997 — 1998
Master of Arts (M.A.), Management
Texas State University-San Marcos 1991 — 1995
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Baptist Health System July 2005 - July 2014
Smith Legacy Security November 2004 - April 2005
West Corporation February 1998 - July 2004
Skills
FMLA Compliance, Employee Benefits, McKesson STAR, Benefit Focus/HRIntouch, Kronos, FMLA Manager software, Microsoft Office, Benefits Connect, Training, PeopleSoft, Recruiting, Microsoft Excel
Education
Webster University 1997 — 1998
Master of Arts (M.A.), Human Resources Development
Webster University 1997 — 1998
Master of Arts (M.A.), Management
Texas State University-San Marcos 1991 — 1995
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Ivy Lamb's West Corporation Experience August 2005 - August 2007
Job Outside Sales Robot Creative
Industry Marketing and Advertising
Experience
Robot Creative August 2015 - Present
GlobaLogix December 2013 - August 2015
Itsa Energy, Inc. September 2012 - November 2013
VIP Staffing March 2011 - September 2012
Accuforce Staffing August 2007 - May 2008
West Corporation August 2005 - August 2007
Skills
Temporary Staffing, Cold Calling, Recruiting, Applicant Tracking..., Talent Acquisition, Sales, Onboarding, Internet Recruiting, Employee Relations, Contract Recruitment, Account Management, Human Resources, Project Management, New Business Development, Sales Process, Management, Staff Augmentation, Networking
Education
Texas State University-San Marcos 1996 — 2010
Bachelor of Fine Arts, Theatre
Judson High School 1992 — 1996
Robot Creative August 2015 - Present
GlobaLogix December 2013 - August 2015
Itsa Energy, Inc. September 2012 - November 2013
VIP Staffing March 2011 - September 2012
Accuforce Staffing August 2007 - May 2008
West Corporation August 2005 - August 2007
Skills
Temporary Staffing, Cold Calling, Recruiting, Applicant Tracking..., Talent Acquisition, Sales, Onboarding, Internet Recruiting, Employee Relations, Contract Recruitment, Account Management, Human Resources, Project Management, New Business Development, Sales Process, Management, Staff Augmentation, Networking
Education
Texas State University-San Marcos 1996 — 2010
Bachelor of Fine Arts, Theatre
Judson High School 1992 — 1996
Kendra Buczynski Kendra Buczynski's West Corporation Experience April 2010 - Present
Job League Coordinator at City of Pensacola
Industry Recreational Facilities and Services
Experience
City of Pensacola February 2012 - Present
West Corporation April 2010 - Present
Whataburger April 2003 - April 2010
Athletes' Performance January 2009 - May 2009
West Florida High August 2008 - May 2009
Crestview High School August 2008 - May 2009
Pensacola Sports Association May 2008 - August 2008
Skills
Customer Service, Sports, Athletics, Event Management, Event Planning, Management, Microsoft Office, Public Speaking, Time Management
Education
University of Southern Mississippi 2010 — 2012
Master's, Sport Management
University of West Florida 2007 — 2009
Bachelor's, Sport Management
Lurleen B Wallace CC 2005 — 2007
AA, Business
City of Pensacola February 2012 - Present
West Corporation April 2010 - Present
Whataburger April 2003 - April 2010
Athletes' Performance January 2009 - May 2009
West Florida High August 2008 - May 2009
Crestview High School August 2008 - May 2009
Pensacola Sports Association May 2008 - August 2008
Skills
Customer Service, Sports, Athletics, Event Management, Event Planning, Management, Microsoft Office, Public Speaking, Time Management
Education
University of Southern Mississippi 2010 — 2012
Master's, Sport Management
University of West Florida 2007 — 2009
Bachelor's, Sport Management
Lurleen B Wallace CC 2005 — 2007
AA, Business
Reigen Lox Reigen Lox's West Corporation Experience January 2010 - May 2010
Job Director of Operations Hospital Administration
Industry Hospital & Health Care
Experience
Parkland Hospital May 2012 - Present
Al-Razaq Computing Services May 2011 - March 2012
Kratos Digital Fusion, Inc. May 2010 - May 2011
West Corporation January 2010 - May 2010
West Corporation March 2007 - May 2010
Pearson Educational Measurement July 2003 - March 2007
Texas A&M University January 1997 - January 2002
Skills
Customer Service, Project Management
Education
University of Texas at Tyler 2013 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management
Texas A&M University - Mays Business School 1995 — 1999
BBA, Finance
Parkland Hospital May 2012 - Present
Al-Razaq Computing Services May 2011 - March 2012
Kratos Digital Fusion, Inc. May 2010 - May 2011
West Corporation January 2010 - May 2010
West Corporation March 2007 - May 2010
Pearson Educational Measurement July 2003 - March 2007
Texas A&M University January 1997 - January 2002
Skills
Customer Service, Project Management
Education
University of Texas at Tyler 2013 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management
Texas A&M University - Mays Business School 1995 — 1999
BBA, Finance
Joy Awe Joy Awe's West Corporation Experience June 2007 - August 2007
Job Freelance Writer
Industry Marketing and Advertising
Experience
Self-employed October 2012 - Present
Gallagher Benefit Services July 2011 - October 2012
Military Concierge Company February 2010 - May 2011
Netzaberg American Middle School February 2008 - September 2010
West Corporation June 2007 - August 2007
Skills
Public Relations, Editing, Research, Customer Service, Program Management, Business Development, Interviews, Event Planning
Education
University of Oklahoma 2009 — 2010
Master of Human Relations, Human Relations/Human Resources
Texas A&M University - Mays Business School 2003 — 2007
Bachelor of Business Administration, Marketing
Self-employed October 2012 - Present
Gallagher Benefit Services July 2011 - October 2012
Military Concierge Company February 2010 - May 2011
Netzaberg American Middle School February 2008 - September 2010
West Corporation June 2007 - August 2007
Skills
Public Relations, Editing, Research, Customer Service, Program Management, Business Development, Interviews, Event Planning
Education
University of Oklahoma 2009 — 2010
Master of Human Relations, Human Relations/Human Resources
Texas A&M University - Mays Business School 2003 — 2007
Bachelor of Business Administration, Marketing
Nigeria Odwin-Jenkins's West Corporation Experience December 2008 - April 2010
Job Senior Recruiter at Futurestep, A Korn/Ferry Company
Industry Telecommunications
Experience
Futurestep, A Korn/Ferry Company December 2013 - Present
N.E.W. Customer Service Companies, Inc September 2010 - Present
ECPI University October 2012 - December 2013
West Corporation December 2008 - April 2010
Liberty Tax Services January 2000 - April 2009
Liberty Tax Services January 2000 - December 2008
Liebherr June 2008 - October 2008
Liebherr /Manpower June 2008 - October 2008
Colonial Williamsburg August 2005 - September 2007
MCI January 1996 - March 2005
Skills
Human Resources, Call Center, Recruiting, Coaching, Performance Management, Budgets, Temporary Placement, Benefits Administration, Management, Payroll, Supervisory Skills, Sales, Process Scheduler, Newsletters, Financial Planners, Medical Records, Publicity, Trend, Employee Relations, Onboarding, Talent Management, Call Centers, Customer Satisfaction, Training, Team Leadership, Time Management, Personnel Management
Education
Strayer University 2004 — 2008
Bachelors, Business Administration/ Human Resources
Strayer University 2004 — 2008
Bachelor Degree, Business Administration
Strayer University 2004 — 2008
Associate Degree, Business Administration
Futurestep, A Korn/Ferry Company December 2013 - Present
N.E.W. Customer Service Companies, Inc September 2010 - Present
ECPI University October 2012 - December 2013
West Corporation December 2008 - April 2010
Liberty Tax Services January 2000 - April 2009
Liberty Tax Services January 2000 - December 2008
Liebherr June 2008 - October 2008
Liebherr /Manpower June 2008 - October 2008
Colonial Williamsburg August 2005 - September 2007
MCI January 1996 - March 2005
Skills
Human Resources, Call Center, Recruiting, Coaching, Performance Management, Budgets, Temporary Placement, Benefits Administration, Management, Payroll, Supervisory Skills, Sales, Process Scheduler, Newsletters, Financial Planners, Medical Records, Publicity, Trend, Employee Relations, Onboarding, Talent Management, Call Centers, Customer Satisfaction, Training, Team Leadership, Time Management, Personnel Management
Education
Strayer University 2004 — 2008
Bachelors, Business Administration/ Human Resources
Strayer University 2004 — 2008
Bachelor Degree, Business Administration
Strayer University 2004 — 2008
Associate Degree, Business Administration
Claire Kirlin Claire Kirlin's West Corporation Experience July 1996 - July 2000
Job Vendor Relations at Lincoln Financial Group
Industry Information Technology and Services
Experience
Lincoln Financial Group 2012 - Present
CSS Staffing 2008 - 2010
Physicians Mutual February 2005 - January 2008
AT&T October 2000 - February 2005
West Corporation July 1996 - July 2000
University of Nebraska at Omaha October 1993 - July 1996
HSBC December 1988 - January 1993
Morgan Stanley 1993 - 1993
Skills
CRM, Management, Business Analysis, Business Development, Account Management, Vendor Management, Strategic Planning, Insurance, Team Building, Telecommunications, Program Management, Process Improvement, Sales, Networking, Business Intelligence, Cross-functional Team..., Call Centers, Change Management, Strategy, Leadership, SDLC, Analytics, Team Leadership, Project Management, Integration
Education
St. Francis College
BA, English
Lincoln Financial Group 2012 - Present
CSS Staffing 2008 - 2010
Physicians Mutual February 2005 - January 2008
AT&T October 2000 - February 2005
West Corporation July 1996 - July 2000
University of Nebraska at Omaha October 1993 - July 1996
HSBC December 1988 - January 1993
Morgan Stanley 1993 - 1993
Skills
CRM, Management, Business Analysis, Business Development, Account Management, Vendor Management, Strategic Planning, Insurance, Team Building, Telecommunications, Program Management, Process Improvement, Sales, Networking, Business Intelligence, Cross-functional Team..., Call Centers, Change Management, Strategy, Leadership, SDLC, Analytics, Team Leadership, Project Management, Integration
Education
St. Francis College
BA, English
Edward Kapelyan Edward Kapelyan's West Corporation Experience October 2004 - March 2005
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
First Horizon August 2007 - November 2007
PRC May 2007 - June 2007
Clayton Lender Solutions September 2006 - April 2007
GBS March 2005 - January 2006
West Corporation October 2004 - March 2005
West Corporation March 2003 - June 2003
Skills
Active Directory, Windows Server, Technical Support, Operating Systems
Education
Texas State University 1998 — 2001
First Horizon August 2007 - November 2007
PRC May 2007 - June 2007
Clayton Lender Solutions September 2006 - April 2007
GBS March 2005 - January 2006
West Corporation October 2004 - March 2005
West Corporation March 2003 - June 2003
Skills
Active Directory, Windows Server, Technical Support, Operating Systems
Education
Texas State University 1998 — 2001
Symone Hurt Symone Hurt's West Corporation Experience October 2012 - October 2014
Job Managing Director at Hurt's Consulting Unlimited
Industry Management Consulting
Experience
Hurt's Consulting Unlimited November 2014 - Present
West Corporation October 2012 - October 2014
Catholic Charities of Baltimore June 2004 - August 2012
Small Business Resource Center - MD June 2003 - July 2006
Skills
Troubleshooting, Customer Service, Team Leadership, Process Improvement, Sales, Account Management, Management, Strategy, Recruiting, Business Development, Start-ups, Marketing, Community Outreach, Operations Coordination, Faciltites Management, Materials Management, Event Management, Event Hosting, Office Management, Small Business..., Training & Development
Education
The Community College of Baltimore County 2015 — 2016
Diploma of Pharmacy Technician, Clinical, Hospital, and Managed Care Pharmacy
Hurt's Consulting Unlimited November 2014 - Present
West Corporation October 2012 - October 2014
Catholic Charities of Baltimore June 2004 - August 2012
Small Business Resource Center - MD June 2003 - July 2006
Skills
Troubleshooting, Customer Service, Team Leadership, Process Improvement, Sales, Account Management, Management, Strategy, Recruiting, Business Development, Start-ups, Marketing, Community Outreach, Operations Coordination, Faciltites Management, Materials Management, Event Management, Event Hosting, Office Management, Small Business..., Training & Development
Education
The Community College of Baltimore County 2015 — 2016
Diploma of Pharmacy Technician, Clinical, Hospital, and Managed Care Pharmacy
Aaron Parsow's West Corporation Experience June 2009 - August 2009
Job CPA | Mergers & Acquisitions Tax, Pricewaterhouse Coopers LLP
Industry Accounting
Experience
PwC September 2012 - Present
The Nature Conservancy June 2010 - August 2010
West Corporation June 2009 - August 2009
Smith Barney, at the time Citi Smith Barney June 2008 - August 2008
Skills
Financial Analysis, Financial Accounting, Accounting, Financial Reporting, Financial Statements, Tax, Tax Returns, Due Diligence, Analysis, International Tax, Tax Research, Mergers & Acquisitions
Education
The University of Texas at Austin - The Red McCombs School of Business 2011 — 2012
Master in Professional Accounting, Accounting and Finance
The George Washington University - School of Business 2007 — 2011
Bachelor of Accountancy, Accounting
PwC September 2012 - Present
The Nature Conservancy June 2010 - August 2010
West Corporation June 2009 - August 2009
Smith Barney, at the time Citi Smith Barney June 2008 - August 2008
Skills
Financial Analysis, Financial Accounting, Accounting, Financial Reporting, Financial Statements, Tax, Tax Returns, Due Diligence, Analysis, International Tax, Tax Research, Mergers & Acquisitions
Education
The University of Texas at Austin - The Red McCombs School of Business 2011 — 2012
Master in Professional Accounting, Accounting and Finance
The George Washington University - School of Business 2007 — 2011
Bachelor of Accountancy, Accounting
Axel Guerra Axel Guerra's West Corporation Experience September 2010 - July 2011
Job
Industry Broadcast Media
Experience
DIRECTV November 2013 - January 2015
DIRECTV January 2012 - November 2013
DIRECTV July 2011 - December 2011
West Corporation September 2010 - July 2011
West Corporation February 2008 - September 2010
West Corporation October 2007 - February 2008
West Corporation November 2006 - October 2007
Skills
Call Center, Account Management, Sales, Sales Operations, Sales Management, Customer Retention, Loyalty Marketing, Email Marketing, Direct Mail, Campaign Managment, Retention Strategies, Telemarketing, Proactive Retention, ROI Optimization, Protention, Call Centers, Leadership, Training, Marketing, Management, Program Management, Customer Experience, CRM, Process Improvement, Strategy, Cross-functional Team...
Education
UCLA Anderson School of Management 2012 — 2015
Master of Business Administration (MBA)
St. Edward's University 2000 — 2006
BBA, International Business
DIRECTV November 2013 - January 2015
DIRECTV January 2012 - November 2013
DIRECTV July 2011 - December 2011
West Corporation September 2010 - July 2011
West Corporation February 2008 - September 2010
West Corporation October 2007 - February 2008
West Corporation November 2006 - October 2007
Skills
Call Center, Account Management, Sales, Sales Operations, Sales Management, Customer Retention, Loyalty Marketing, Email Marketing, Direct Mail, Campaign Managment, Retention Strategies, Telemarketing, Proactive Retention, ROI Optimization, Protention, Call Centers, Leadership, Training, Marketing, Management, Program Management, Customer Experience, CRM, Process Improvement, Strategy, Cross-functional Team...
Education
UCLA Anderson School of Management 2012 — 2015
Master of Business Administration (MBA)
St. Edward's University 2000 — 2006
BBA, International Business
Joe E. Rodriguez Jr.'s West Corporation Experience October 2011 - April 2015
Job Recruiter at The Nielsen Company
Industry Human Resources
Experience
Nielsen April 2015 - Present
West Corporation October 2011 - April 2015
West Direct, LLC July 2007 - November 2009
Optima Staffing & Employment Services August 2006 - July 2007
West Corporation November 2003 - July 2005
West Corporation March 2003 - November 2003
RMH Teleservices February 2001 - October 2002
T-Mobile 2001 - 2002
Skills
Recruiting, Customer Service, Interviews, Human Resources, Training, Call Centers, Hiring, Coaching, Cold Calling, Management, Leadership, Payroll, Applicant Tracking..., College Recruiting, Team Building, Employee Relations, Sales, Job Fairs, Microsoft Office, Personnel Management, Team Leadership, Job Descriptions, Onboarding, Temporary Placement, HR Policies, Operations Management, AAP, EEO, Talent Acquisition, Quality Assurance, Organizational..., Employee Benefits, Interviewing, PeopleSoft, Call Center Development, Supervisory Skills, Business Ethics, Marketing, Corporate Communications, Office Administration, Customer Acquisition, Corporate Recruiting, Temporary Staffing, Staffing Services, Background Checks, Performance Management, I-9 Compliance
Education
The University of Texas at San Antonio 2011 — 2014
BBA, Human Resource Management
Texas State Technical College 2008 — 2011
Certificate of Completion, General Education Core Curriculum
Harlingen High School South
Nielsen April 2015 - Present
West Corporation October 2011 - April 2015
West Direct, LLC July 2007 - November 2009
Optima Staffing & Employment Services August 2006 - July 2007
West Corporation November 2003 - July 2005
West Corporation March 2003 - November 2003
RMH Teleservices February 2001 - October 2002
T-Mobile 2001 - 2002
Skills
Recruiting, Customer Service, Interviews, Human Resources, Training, Call Centers, Hiring, Coaching, Cold Calling, Management, Leadership, Payroll, Applicant Tracking..., College Recruiting, Team Building, Employee Relations, Sales, Job Fairs, Microsoft Office, Personnel Management, Team Leadership, Job Descriptions, Onboarding, Temporary Placement, HR Policies, Operations Management, AAP, EEO, Talent Acquisition, Quality Assurance, Organizational..., Employee Benefits, Interviewing, PeopleSoft, Call Center Development, Supervisory Skills, Business Ethics, Marketing, Corporate Communications, Office Administration, Customer Acquisition, Corporate Recruiting, Temporary Staffing, Staffing Services, Background Checks, Performance Management, I-9 Compliance
Education
The University of Texas at San Antonio 2011 — 2014
BBA, Human Resource Management
Texas State Technical College 2008 — 2011
Certificate of Completion, General Education Core Curriculum
Harlingen High School South
Princess Roman's West Corporation Experience March 2004 - November 2009
Job Executive Assistant/Project Controls at CH2M HILL
Industry Financial Services
Experience
CH2M HILL May 2014 - Present
WellStar Health System February 2014 - May 2014
UHS-Pruitt Corporation May 2013 - January 2014
MLQ Attorney Services April 2011 - May 2013
Office Team 2010 - 2011
West Corporation March 2004 - November 2009
Bechtel Corporation September 2001 - August 2003
Quest Diagnostics September 2000 - March 2001
Atlanta Medical Center September 1999 - August 2000
Skills
Invoicing, Human Resources, Customer Service, Data Entry, Call Center, Teamwork, Troubleshooting, Access, Call Centers, Policy, Insurance, Software Documentation, Accounting, Outlook, Training, HIPAA, Medical Records
Education
Strayer University 2015 — 2016
Bachelor of Arts and Sciences
ATLANTA TECHNICAL COLLEGE
CH2M HILL May 2014 - Present
WellStar Health System February 2014 - May 2014
UHS-Pruitt Corporation May 2013 - January 2014
MLQ Attorney Services April 2011 - May 2013
Office Team 2010 - 2011
West Corporation March 2004 - November 2009
Bechtel Corporation September 2001 - August 2003
Quest Diagnostics September 2000 - March 2001
Atlanta Medical Center September 1999 - August 2000
Skills
Invoicing, Human Resources, Customer Service, Data Entry, Call Center, Teamwork, Troubleshooting, Access, Call Centers, Policy, Insurance, Software Documentation, Accounting, Outlook, Training, HIPAA, Medical Records
Education
Strayer University 2015 — 2016
Bachelor of Arts and Sciences
ATLANTA TECHNICAL COLLEGE
Bridget Earl's West Corporation Experience January 2012 - May 2013
Job Corporate Marketing Student at University of Alabama in Huntsville
Industry Marketing and Advertising
Experience
Total LIfe Changes, LLC April 2015 - Present
University of Alabama in Huntsville August 2013 - April 2015
West Corporation January 2012 - May 2013
New York & October 2010 - January 2012
Skills
Customer Service, Microsoft Office, Retail, Microsoft Word, PowerPoint, Management, Merchandising, Social Media, Marketing, Leadership, Social Networking, Public Speaking, Team Building, Microsoft Excel, Time Management, Sales, Event Planning
Education
University of Alabama in Huntsville 2013 — 2016
Bachelor's Degree, Marketing/Marketing Management, General
The University of Tennessee at Chattanooga 2003 — 2005
Total LIfe Changes, LLC April 2015 - Present
University of Alabama in Huntsville August 2013 - April 2015
West Corporation January 2012 - May 2013
New York & October 2010 - January 2012
Skills
Customer Service, Microsoft Office, Retail, Microsoft Word, PowerPoint, Management, Merchandising, Social Media, Marketing, Leadership, Social Networking, Public Speaking, Team Building, Microsoft Excel, Time Management, Sales, Event Planning
Education
University of Alabama in Huntsville 2013 — 2016
Bachelor's Degree, Marketing/Marketing Management, General
The University of Tennessee at Chattanooga 2003 — 2005
Sherrill Roberts Callahan's West Corporation Experience 1996 - 1999
Job Senior Customer Account Manager at Marketo
Industry Information Technology and Services
Experience
YouEarnedIt January 2014 - August 2014
Jonas Fitness, Inc. July 2013 - January 2014
TriNet March 2012 - July 2013
Northbound 2011 - 2012
ReachForce 2008 - 2011
New Horizons CLC 2007 - 2008
Accredited Home Lenders 2006 - 2007
West Corporation 1996 - 1999
Skills
Marketing Automation, Demand Generation, Salesforce.com, B2B, CRM, Strategic Planning, Go-to-market Strategy, Lead Generation, Lead Management, SaaS, Sales Process, B2B Marketing, Direct Sales, Solution Selling, Email Marketing, Product Marketing, Account Management, Marketing Strategy, Online Advertising, Cold Calling, Digital Marketing, Sales, Start-ups, Business Development, Selling, Business Analysis, Partner Engagement, Enterprise Software, Sales Operations, New Business Development, Sales Management, Leadership, Management, Marketing, Recruiting, Strategic Partnerships, Training, Marketing Management, Multi-channel Marketing, Program Management, Analytics, Competitive Analysis, Professional Services, Project Management, Coaching, Entrepreneurship, Sales Presentations, Market Analysis, Outsourcing
Education
The University of Texas at Austin - Red McCombs School of Business 2004 — 2006
BBA, Finance
Texas Tech University - Rawls College of Business 2001 — 2003
Business Management
YouEarnedIt January 2014 - August 2014
Jonas Fitness, Inc. July 2013 - January 2014
TriNet March 2012 - July 2013
Northbound 2011 - 2012
ReachForce 2008 - 2011
New Horizons CLC 2007 - 2008
Accredited Home Lenders 2006 - 2007
West Corporation 1996 - 1999
Skills
Marketing Automation, Demand Generation, Salesforce.com, B2B, CRM, Strategic Planning, Go-to-market Strategy, Lead Generation, Lead Management, SaaS, Sales Process, B2B Marketing, Direct Sales, Solution Selling, Email Marketing, Product Marketing, Account Management, Marketing Strategy, Online Advertising, Cold Calling, Digital Marketing, Sales, Start-ups, Business Development, Selling, Business Analysis, Partner Engagement, Enterprise Software, Sales Operations, New Business Development, Sales Management, Leadership, Management, Marketing, Recruiting, Strategic Partnerships, Training, Marketing Management, Multi-channel Marketing, Program Management, Analytics, Competitive Analysis, Professional Services, Project Management, Coaching, Entrepreneurship, Sales Presentations, Market Analysis, Outsourcing
Education
The University of Texas at Austin - Red McCombs School of Business 2004 — 2006
BBA, Finance
Texas Tech University - Rawls College of Business 2001 — 2003
Business Management
Rhonda-T Warren Rhonda-T Warren's West Corporation Experience January 2006 - March 2008
Job Manager of Sales and Marketing for Emerald Outdoor Advertising
Industry Marketing and Advertising
Experience
Emerald Outdoor Advertising March 2008 - Present
West Corporation January 2006 - March 2008
Spokane Airways Inc. May 1994 - December 2005
Skills
Advertising, Leadership, B2B, Recruiting, Marketing, Account Management, Marketing Strategy, Management, Sales, Project Management, Budgets, Customer Service, Public Relations, Marketing Communications, Outdoor Advertising, Contract Negotiation, Sales Operations, Market Planning, Billboards, Social Media, Program Management, Email Marketing, Social Networking, Social Media Marketing, Online Advertising, Lead Generation, Strategic Planning, Human Resources, VEGAN, Strategy
Education
The Evergreen State College 1983 — 1987
BA
Lewis and Clark High School 1981 — 1983
Lewis and Clark High School
Hudson High School 1979 — 1981
Emerald Outdoor Advertising March 2008 - Present
West Corporation January 2006 - March 2008
Spokane Airways Inc. May 1994 - December 2005
Skills
Advertising, Leadership, B2B, Recruiting, Marketing, Account Management, Marketing Strategy, Management, Sales, Project Management, Budgets, Customer Service, Public Relations, Marketing Communications, Outdoor Advertising, Contract Negotiation, Sales Operations, Market Planning, Billboards, Social Media, Program Management, Email Marketing, Social Networking, Social Media Marketing, Online Advertising, Lead Generation, Strategic Planning, Human Resources, VEGAN, Strategy
Education
The Evergreen State College 1983 — 1987
BA
Lewis and Clark High School 1981 — 1983
Lewis and Clark High School
Hudson High School 1979 — 1981
Allison Walls Allison Walls's West Corporation Experience December 2011 - June 2013
Job Customer Care & Insights Manager at Disney ABC Television Group
Industry Entertainment
Experience
Disney ABC Television Group July 2013 - Present
GOTJA Social July 2012 - Present
West Corporation December 2011 - June 2013
Belk July 2011 - November 2011
Walmart March 2010 - June 2011
Charlotte Russe November 2007 - September 2009
Skills
Visual Merchandising, Media Planning, Sales Management, Typing, Marketing Communications, Event Planning, Sales Promotion, Social Media, Blogging, Social Media Marketing, Advertising, Customer Service, Facebook, Management, Marketing, Marketing Strategy, Social Networking, Sales
Education
The University of Southern Mississippi 2006 — 2010
Bachelor of Arts in Advertising, Advertising, Marketing
The University of Southern Mississippi 2006 — 2010
Bachelor of Arts
Disney ABC Television Group July 2013 - Present
GOTJA Social July 2012 - Present
West Corporation December 2011 - June 2013
Belk July 2011 - November 2011
Walmart March 2010 - June 2011
Charlotte Russe November 2007 - September 2009
Skills
Visual Merchandising, Media Planning, Sales Management, Typing, Marketing Communications, Event Planning, Sales Promotion, Social Media, Blogging, Social Media Marketing, Advertising, Customer Service, Facebook, Management, Marketing, Marketing Strategy, Social Networking, Sales
Education
The University of Southern Mississippi 2006 — 2010
Bachelor of Arts in Advertising, Advertising, Marketing
The University of Southern Mississippi 2006 — 2010
Bachelor of Arts
Shellie Gaither-Gmail Shellie Gaither-Gmail's West Corporation Experience November 2007 - Present
Job MATERIALS at Bechtel
Industry Mechanical or Industrial Engineering
Experience
Bechtel June 2009 - Present
West Corporation November 2007 - Present
BECHTEL POWER CORPORATION May 2006 - June 2011
ACME INDUSTRIAL PIPING 2006 - 2009
Dell 2003 - 2005
Dell Financial Services 2003 - 2005
Comdata 1988 - 2003
Solish Jordan and Weiner 1987 - 1988
Skills
Contract Negotiation, Account Management, Process Improvement, Negotiation, Forecasting, Change Management, Strategic Planning, Team Building, Program Management, New Business Development, Customer Service, Procurement, Sales Management
Education
Tennessee State University 1985 — 1989
Bechtel June 2009 - Present
West Corporation November 2007 - Present
BECHTEL POWER CORPORATION May 2006 - June 2011
ACME INDUSTRIAL PIPING 2006 - 2009
Dell 2003 - 2005
Dell Financial Services 2003 - 2005
Comdata 1988 - 2003
Solish Jordan and Weiner 1987 - 1988
Skills
Contract Negotiation, Account Management, Process Improvement, Negotiation, Forecasting, Change Management, Strategic Planning, Team Building, Program Management, New Business Development, Customer Service, Procurement, Sales Management
Education
Tennessee State University 1985 — 1989
Jon Fligner Jon Fligner's West Corporation Experience April 2006 - April 2007
Job Senior Strategic Sales Executive at Red Hat
Industry Computer Software
Experience
Red Hat April 2009 - Present
Microsoft April 2007 - April 2009
West Corporation April 2006 - April 2007
Fiberlink December 2000 - March 2006
CompuServe Network Services August 1991 - December 2000
Skills
Cloud Computing, Solution Selling, Virtualization, SaaS, Enterprise Software, Security, Salesforce.com, Red Hat Linux, JBoss Application Server, GlusterFS, Microsoft Technologies, Mergers, Business Development, CRM, Unified Communications, Account Management, Sales, Business Alliances, Management, Mobile Devices, Professional Services, Enterprise Architecture, Sales Management, Leadership, Software Industry, Partner Management, Go-to-market Strategy, Strategic Partnerships, Managed Services, Sales Enablement, Storage, Sales Process, Channel Partners, Selling, Strategy, Sales Operations, Consulting, Direct Sales, Data Center, Mergers & Acquisitions
Education
The Ohio State University 1989 — 1994
Red Hat April 2009 - Present
Microsoft April 2007 - April 2009
West Corporation April 2006 - April 2007
Fiberlink December 2000 - March 2006
CompuServe Network Services August 1991 - December 2000
Skills
Cloud Computing, Solution Selling, Virtualization, SaaS, Enterprise Software, Security, Salesforce.com, Red Hat Linux, JBoss Application Server, GlusterFS, Microsoft Technologies, Mergers, Business Development, CRM, Unified Communications, Account Management, Sales, Business Alliances, Management, Mobile Devices, Professional Services, Enterprise Architecture, Sales Management, Leadership, Software Industry, Partner Management, Go-to-market Strategy, Strategic Partnerships, Managed Services, Sales Enablement, Storage, Sales Process, Channel Partners, Selling, Strategy, Sales Operations, Consulting, Direct Sales, Data Center, Mergers & Acquisitions
Education
The Ohio State University 1989 — 1994
Ron Jordan's West Corporation Experience January 1994 - October 1998
Job Senior Director, Customer Service at United Health Care
Industry Hospital & Health Care
Experience
United Health Care November 1998 - Present
United Health Group February 2000 - March 2007
Pacificare/Secure Horizons November 1998 - January 2006
West Corporation January 1994 - October 1998
Skills
Analysis, Call Centers, Change Management, Cross-functional Team..., HIPAA, Health Insurance, Healthcare, Healthcare Management, Leadership, Leadership Development, Managed Care, Medicare, Operations Management, P&L Management, Project Management, Team Building, Team Management, Vendor Management, Customer Service, Customer Satisfaction, Executive Management, Finance, Insurance, Management, Process Improvement, Strategic Planning, Training
Education
St. Mary's University 1989 — 1993
BBA, International Business
United Health Care November 1998 - Present
United Health Group February 2000 - March 2007
Pacificare/Secure Horizons November 1998 - January 2006
West Corporation January 1994 - October 1998
Skills
Analysis, Call Centers, Change Management, Cross-functional Team..., HIPAA, Health Insurance, Healthcare, Healthcare Management, Leadership, Leadership Development, Managed Care, Medicare, Operations Management, P&L Management, Project Management, Team Building, Team Management, Vendor Management, Customer Service, Customer Satisfaction, Executive Management, Finance, Insurance, Management, Process Improvement, Strategic Planning, Training
Education
St. Mary's University 1989 — 1993
BBA, International Business
Jonathan Epstein's West Corporation Experience 2001 - 2005
Job Vice President of Business Development at MDAgree Inc.
Industry Hospital & Health Care
Experience
MDAgree Inc. February 2015 - Present
Source Medical February 2012 - September 2014
Tx Xchange (now Telespine) May 2006 - May 2014
VisionTek 2005 - 2006
West Corporation 2001 - 2005
Mobile Airwaves 2000 - 2001
Teletrac 1997 - 2000
Skills
Healthcare IT, Start-ups, Product Management, New Business Development, Budget Development, Telehealth, Salesforce.com, Direct Sales, EHR, Account Management, Healthcare Information..., Enterprise Software, SaaS, Business Development, Competitive Analysis, Program Management, Management, Strategy, Sales Operations, Leadership, Selling, Entrepreneurship, Sales
Education
State University of New York Empire State College 2008 — 2010
A.S., Business Management
University of Denver - Daniels College of Business 2004 — 2004
Graduate, Executive Leadership Program
University of Colorado at Boulder 1991 — 1993
English Literature
MDAgree Inc. February 2015 - Present
Source Medical February 2012 - September 2014
Tx Xchange (now Telespine) May 2006 - May 2014
VisionTek 2005 - 2006
West Corporation 2001 - 2005
Mobile Airwaves 2000 - 2001
Teletrac 1997 - 2000
Skills
Healthcare IT, Start-ups, Product Management, New Business Development, Budget Development, Telehealth, Salesforce.com, Direct Sales, EHR, Account Management, Healthcare Information..., Enterprise Software, SaaS, Business Development, Competitive Analysis, Program Management, Management, Strategy, Sales Operations, Leadership, Selling, Entrepreneurship, Sales
Education
State University of New York Empire State College 2008 — 2010
A.S., Business Management
University of Denver - Daniels College of Business 2004 — 2004
Graduate, Executive Leadership Program
University of Colorado at Boulder 1991 — 1993
English Literature
Duane Curtis Duane Curtis's West Corporation Experience August 2009 - November 2014
Job Dedicated Service Advisor at Imperial Supplies
Industry Telecommunications
Experience
Imperial Supplies December 2014 - Present
West Corporation August 2009 - November 2014
Appleton Supply Company April 2008 - January 2009
West Corporation February 2001 - March 2008
Skills
Team Leadership, Sales Growth, Sales Plan, Teamwork, Quick & Eager Learner, Sales Prospecting, CRM databases, Salesforce.com, Leadership, B2B, IVR, Sales Management, Solution Selling, Lead Generation, Team Building, Sales Process, Telemarketing, Account Management, Telecommunications, Call Center, Sales, Customer Retention, Sales Operations, Cold Calling, Direct Sales, Call Centers
Education
Baptist Bible College and Seminary 1993 — 1997
BA Youth Ministry, BA Youth Ministry
Lincoln High School 1990 — 1992
High School Diploma
Imperial Supplies December 2014 - Present
West Corporation August 2009 - November 2014
Appleton Supply Company April 2008 - January 2009
West Corporation February 2001 - March 2008
Skills
Team Leadership, Sales Growth, Sales Plan, Teamwork, Quick & Eager Learner, Sales Prospecting, CRM databases, Salesforce.com, Leadership, B2B, IVR, Sales Management, Solution Selling, Lead Generation, Team Building, Sales Process, Telemarketing, Account Management, Telecommunications, Call Center, Sales, Customer Retention, Sales Operations, Cold Calling, Direct Sales, Call Centers
Education
Baptist Bible College and Seminary 1993 — 1997
BA Youth Ministry, BA Youth Ministry
Lincoln High School 1990 — 1992
High School Diploma
Samira Kharel Samira Kharel's West Corporation Experience April 2014 - Present
Job Software Analyst at West Corporation
Industry Higher Education
Experience
West Corporation April 2014 - Present
University of North Dakota August 2011 - December 2013
Kantipur Engineering College March 2009 - August 2011
Kathmandu Engineering College January 2008 - February 2009
Skills
Simulink, C++, Matlab, VHDL, Java, MS office, Fortran, C programming, Microcontrollers, Smart Antenna, IT Support, Antenna Design, HFSS, ANSYS, FEKO, Signal Processing, Algorithms, Sensors, Programming, Electronics, Semiconductor Device, C, Antennas, Electrical Engineering, Microsoft Office
Education
The University of North Dakota 2011 — 2013
Master of Science (MS), Electrical Engineering
Tribhuvan Vishwavidalaya 2004 — 2009
Bachelor of Engineering (BEng), Electrical and Electronics Engineering
West Corporation April 2014 - Present
University of North Dakota August 2011 - December 2013
Kantipur Engineering College March 2009 - August 2011
Kathmandu Engineering College January 2008 - February 2009
Skills
Simulink, C++, Matlab, VHDL, Java, MS office, Fortran, C programming, Microcontrollers, Smart Antenna, IT Support, Antenna Design, HFSS, ANSYS, FEKO, Signal Processing, Algorithms, Sensors, Programming, Electronics, Semiconductor Device, C, Antennas, Electrical Engineering, Microsoft Office
Education
The University of North Dakota 2011 — 2013
Master of Science (MS), Electrical Engineering
Tribhuvan Vishwavidalaya 2004 — 2009
Bachelor of Engineering (BEng), Electrical and Electronics Engineering
Chris Ciske Chris Ciske's West Corporation Experience September 2014 - Present
Job Programmer Analyst at West Corporation
Industry Telecommunications
Experience
West Corporation September 2014 - Present
West Corporation March 2013 - September 2014
West Corporation March 2005 - March 2013
JJ Keller November 2004 - January 2005
Plexus June 2003 - August 2003
School Specialty, Inc. May 2002 - August 2002
School Specialty, Inc. June 2001 - August 2001
Media Play October 2000 - January 2001
Kimberly-Clark August 1999 - June 2000
Skills
Microsoft SQL Server, C#, SSIS, SSRS, ASP.NET, Access, Database Administration, Microsoft Excel, Call Centers, Call Center, Telecommunications, Customer Satisfaction, Telephony, Account Management, Unified Communications, Customer Experience, Visual Basic, Flash Builder
Education
St. Norbert College 2000 — 2004
Bachelor of Science (B.S.), Computer Science Major, Mathematics and Business Minor
Neenah High School 1996 — 2000
West Corporation September 2014 - Present
West Corporation March 2013 - September 2014
West Corporation March 2005 - March 2013
JJ Keller November 2004 - January 2005
Plexus June 2003 - August 2003
School Specialty, Inc. May 2002 - August 2002
School Specialty, Inc. June 2001 - August 2001
Media Play October 2000 - January 2001
Kimberly-Clark August 1999 - June 2000
Skills
Microsoft SQL Server, C#, SSIS, SSRS, ASP.NET, Access, Database Administration, Microsoft Excel, Call Centers, Call Center, Telecommunications, Customer Satisfaction, Telephony, Account Management, Unified Communications, Customer Experience, Visual Basic, Flash Builder
Education
St. Norbert College 2000 — 2004
Bachelor of Science (B.S.), Computer Science Major, Mathematics and Business Minor
Neenah High School 1996 — 2000
Andrew S. Lemon Andrew S. Lemon's West Corporation Experience June 2006 - December 2006
Job Training and Implementation Analyst at SiteMinder
Industry Management Consulting
Experience
SiteMinder December 2014 - Present
Universidad TecMilenio February 2014 - October 2014
Universidad TecMilenio August 2012 - April 2014
Freelance June 2009 - August 2012
Universidad Regiomontana A.C. May 2008 - August 2012
Oblio Telecom, Inc. September 2006 - June 2007
West Corporation June 2006 - December 2006
Skills
Spanish, English, French, Teaching, Higher Education, Teamwork, Research, Data Analysis, Program Management, Microsoft Office, Public Relations, Team Leadership, Organizational..., Analysis, Strategic Planning, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Outlook, Business Strategy, Customer Service, Photoshop, Teaching English as a..., Public Speaking, SPSS, Negotiation, Marketng, Contract Management, Portuguese, Innovation, Audacity, B2B Marketing, Team Building, Training, Management, Project Management, CRM, Marketing Strategy, Leadership, Sales
Education
Universidad Regiomontana, A.C. 2010 — 2012
Master of Business Administration (MBA), International Business
The University of Texas at Arlington 2004 — 2006
BA, Modern Languages
SiteMinder December 2014 - Present
Universidad TecMilenio February 2014 - October 2014
Universidad TecMilenio August 2012 - April 2014
Freelance June 2009 - August 2012
Universidad Regiomontana A.C. May 2008 - August 2012
Oblio Telecom, Inc. September 2006 - June 2007
West Corporation June 2006 - December 2006
Skills
Spanish, English, French, Teaching, Higher Education, Teamwork, Research, Data Analysis, Program Management, Microsoft Office, Public Relations, Team Leadership, Organizational..., Analysis, Strategic Planning, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Outlook, Business Strategy, Customer Service, Photoshop, Teaching English as a..., Public Speaking, SPSS, Negotiation, Marketng, Contract Management, Portuguese, Innovation, Audacity, B2B Marketing, Team Building, Training, Management, Project Management, CRM, Marketing Strategy, Leadership, Sales
Education
Universidad Regiomontana, A.C. 2010 — 2012
Master of Business Administration (MBA), International Business
The University of Texas at Arlington 2004 — 2006
BA, Modern Languages
Amber Bowers Amber Bowers's West Corporation Experience November 2014 - Present
Job Recruiter at West Corporation
Industry Human Resources
Experience
West Corporation November 2014 - Present
Bayfield Marketing Group April 2013 - November 2014
Buddy Bear Group Care June 2005 - April 2013
Cumulus Media May 2012 - September 2012
Skills
Marketing Communications, Recruiting, Networking, Microsoft Office, Microsoft Word, PowerPoint, Teamwork, Customer Service, Customer Relations, Public Relations, Public Outreach, Pinterest, Sales, Social Media
Education
St. Norbert College 2009 — 2013
Bachelor of Arts (B.A.), Mass Communication/Media Studies
West Corporation November 2014 - Present
Bayfield Marketing Group April 2013 - November 2014
Buddy Bear Group Care June 2005 - April 2013
Cumulus Media May 2012 - September 2012
Skills
Marketing Communications, Recruiting, Networking, Microsoft Office, Microsoft Word, PowerPoint, Teamwork, Customer Service, Customer Relations, Public Relations, Public Outreach, Pinterest, Sales, Social Media
Education
St. Norbert College 2009 — 2013
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Renee Walz Renee Walz's West Corporation Experience July 2014 - Present
Job Arbonne District Manager at Arbonne International LLC
Industry Marketing and Advertising
Experience
West Corporation July 2014 - Present
West Corporation March 2013 - July 2014
St. Wenceslaus School August 2006 - March 2013
Younkers Department Store February 2008 - March 2011
Albertsons/Bag 'N Save Supermarkets February 1982 - August 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Strategic Planning, Customer Service, Public Speaking, Team Building, Management, Leadership, Social Media, Makeup Artistry, Business Planning, Sales Management, Team Bu, Event Planning, Team, Team Leadership, Team Management, Social Media Marketing, Employee Training, Training, Negotiation, Direct Sales, Customer Oriented, Customer Support, Customer Experience, Customer-focused, Customer Satisfaction, Sales
Education
University of Nebraska at Omaha 1981 — 1986
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Stephens College 1980 — 1981
Finance, General
Marian High School
West Corporation July 2014 - Present
West Corporation March 2013 - July 2014
St. Wenceslaus School August 2006 - March 2013
Younkers Department Store February 2008 - March 2011
Albertsons/Bag 'N Save Supermarkets February 1982 - August 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Strategic Planning, Customer Service, Public Speaking, Team Building, Management, Leadership, Social Media, Makeup Artistry, Business Planning, Sales Management, Team Bu, Event Planning, Team, Team Leadership, Team Management, Social Media Marketing, Employee Training, Training, Negotiation, Direct Sales, Customer Oriented, Customer Support, Customer Experience, Customer-focused, Customer Satisfaction, Sales
Education
University of Nebraska at Omaha 1981 — 1986
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Stephens College 1980 — 1981
Finance, General
Marian High School
Melissa Lehman Melissa Lehman's West Corporation Experience May 2006 - December 2006
Job Recruiter at Autosoft, Inc.
Industry Information Technology and Services
Experience
Autosoft, Inc. April 2015 - Present
Eastern Ohio Education Partnership October 2014 - April 2015
Verizon Wireless January 2007 - September 2014
West Corporation May 2006 - December 2006
Account Control Technology, Inc. January 2004 - April 2005
Skills
Education, Training, Recruiting, Public Speaking, Leadership, Management, Process Improvement, Project Management, Research, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Team Building, Customer Satisfaction, Sales, Interviews, Human Resources, Onboarding, Hiring, Technical Recruiting, Coaching, New Hire Orientations, Sourcing
Education
Strayer University 2010 — 2016
Master's degree, Education
Youngstown State University 1997 — 2002
Bachelor's degree, Secondary Education and Teaching
Hubbard 1993 — 1997
Autosoft, Inc. April 2015 - Present
Eastern Ohio Education Partnership October 2014 - April 2015
Verizon Wireless January 2007 - September 2014
West Corporation May 2006 - December 2006
Account Control Technology, Inc. January 2004 - April 2005
Skills
Education, Training, Recruiting, Public Speaking, Leadership, Management, Process Improvement, Project Management, Research, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Team Building, Customer Satisfaction, Sales, Interviews, Human Resources, Onboarding, Hiring, Technical Recruiting, Coaching, New Hire Orientations, Sourcing
Education
Strayer University 2010 — 2016
Master's degree, Education
Youngstown State University 1997 — 2002
Bachelor's degree, Secondary Education and Teaching
Hubbard 1993 — 1997
Earle Boyd Jr.'s West Corporation Experience May 2002 - June 2005
Job Network Security Engineer at Cisco
Industry Telecommunications
Experience
Cisco July 2015 - Present
Rackspace Hosting June 2005 - Present
West Corporation May 2002 - June 2005
Skills
Load Balancing, F5 BigIP, ASA, PIX, IDS, IPSec, CCSP, Juniper, Firewalls, CCNP, Network Security, Cisco Technologies, Switches, Network Administration, Cisco Certified, Cisco Routers, Networking, VMware, Security, CCNA, IPS, Linux, Cisco ASA, Juniper Technologies
Education
Tennessee State University 1994 — 1998
B.S., Computer Science
Cisco July 2015 - Present
Rackspace Hosting June 2005 - Present
West Corporation May 2002 - June 2005
Skills
Load Balancing, F5 BigIP, ASA, PIX, IDS, IPSec, CCSP, Juniper, Firewalls, CCNP, Network Security, Cisco Technologies, Switches, Network Administration, Cisco Certified, Cisco Routers, Networking, VMware, Security, CCNA, IPS, Linux, Cisco ASA, Juniper Technologies
Education
Tennessee State University 1994 — 1998
B.S., Computer Science
Sarah Perrenot's West Corporation Experience October 2007 - April 2008
Job
Industry Primary/Secondary Education
Experience
TRISD January 2015 - May 2015
Live Oak County March 2013 - February 2014
Computershare April 2008 - March 2013
Bank of New York Mellon Shareholder Services April 2008 - December 2011
West Corporation October 2007 - April 2008
Marshall's (TJX Companies) May 2005 - August 2006
TJ Maxx August 2003 - August 2004
Marshall's August 2002 - August 2003
TJ Maxx December 2001 - August 2002
TJ Maxx November 2000 - August 2001
Skills
Teaching, Social Studies, Middle School, PowerPoint, Microsoft Word, Customer Service, Telephone Skills, Phone Etiquette, Retail Sales, Cash Register, Filing
Education
Texas A&M University 2001 — 2007
BA, Political Science
Texas A&M University-Corpus Christi
Master of Education (M.Ed.)
TRISD January 2015 - May 2015
Live Oak County March 2013 - February 2014
Computershare April 2008 - March 2013
Bank of New York Mellon Shareholder Services April 2008 - December 2011
West Corporation October 2007 - April 2008
Marshall's (TJX Companies) May 2005 - August 2006
TJ Maxx August 2003 - August 2004
Marshall's August 2002 - August 2003
TJ Maxx December 2001 - August 2002
TJ Maxx November 2000 - August 2001
Skills
Teaching, Social Studies, Middle School, PowerPoint, Microsoft Word, Customer Service, Telephone Skills, Phone Etiquette, Retail Sales, Cash Register, Filing
Education
Texas A&M University 2001 — 2007
BA, Political Science
Texas A&M University-Corpus Christi
Master of Education (M.Ed.)
Jason Sayre's West Corporation Experience November 2003 - October 2011
Job Network Engineer | Wireless | LAN/WAN | Firewall
Industry Information Technology and Services
Experience
Academy Sports + Outdoors May 2014 - Present
Abercrombie & Fitch October 2011 - May 2014
West Corporation November 2003 - October 2011
Talon Micro Electronics June 1999 - March 2002
Skills
Linux, Troubleshooting, Unix, Data Center, Disaster Recovery, Networking, Cisco Technologies, Visio
Education
The Ohio State University 1993 — 1999
Bachelor of Science (B.S.)
Bishop Ready 1989 — 1993
Academy Sports + Outdoors May 2014 - Present
Abercrombie & Fitch October 2011 - May 2014
West Corporation November 2003 - October 2011
Talon Micro Electronics June 1999 - March 2002
Skills
Linux, Troubleshooting, Unix, Data Center, Disaster Recovery, Networking, Cisco Technologies, Visio
Education
The Ohio State University 1993 — 1999
Bachelor of Science (B.S.)
Bishop Ready 1989 — 1993
Allyson Jeter's West Corporation Experience Div. VP of Employee RelationsWest Asset Management2001 - Present
Job Div VP of Employee Relations at West Corporation
Industry Financial Services
Experience
West Corporation Div. VP of Employee RelationsWest Asset Management2001 - Present
Education
Texas A&M University-Commerce 1977 — 1979
West Corporation Div. VP of Employee RelationsWest Asset Management2001 - Present
Education
Texas A&M University-Commerce 1977 — 1979
Jana Bockman's West Corporation Experience Telecom Project ManagerWest Interactive1991 - 2002
Job Manager, Project Management at West Corporation
Industry Telecommunications
Experience
West Corporation Telecom Project ManagerWest Interactive1991 - 2002
Skills
PMP, Call Centers, Call Center, SDLC, Data Center, Telephony, Telecommunications, VoIP, Integration, Program Management, Project Management, Unified Communications, IVR, Customer Experience, Software Project..., Process Improvement, Vendor Management, Managed Services, IP, Visio
Education
Texas A&M University-Commerce 1980 — 1984
West Corporation Telecom Project ManagerWest Interactive1991 - 2002
Skills
PMP, Call Centers, Call Center, SDLC, Data Center, Telephony, Telecommunications, VoIP, Integration, Program Management, Project Management, Unified Communications, IVR, Customer Experience, Software Project..., Process Improvement, Vendor Management, Managed Services, IP, Visio
Education
Texas A&M University-Commerce 1980 — 1984
Brendon Spear's West Corporation Experience November 2012 - February 2014
Job Operations Manager, MAXIMUS
Industry Telecommunications
Experience
MAXIMUS June 2014 - Present
West Corporation November 2012 - February 2014
T-Mobile January 2011 - June 2012
Pocket Communications December 2007 - December 2010
Echostar Satellite LLC August 2003 - December 2007
NCO Group March 2001 - March 2003
Skills
Call Center, Coaching, Customer Satisfaction, Customer Service, Change Management, Strategic Planning, Leadership, Telecommunications, Operations Management, Team Building, Sales Management, Project Management, Call Centers, Workforce Management, Training, Customer Retention, Performance Management, Business Analysis, Microsoft Office, Vendor Management, Cross-functional Team..., Recruiting, Management, Customer Experience, Employee Training, Quality Assurance, Team Leadership
Education
Texas State Technical College Harlingen
Prepress/Desktop Publishing and Digital Imaging Design
Winston School
MAXIMUS June 2014 - Present
West Corporation November 2012 - February 2014
T-Mobile January 2011 - June 2012
Pocket Communications December 2007 - December 2010
Echostar Satellite LLC August 2003 - December 2007
NCO Group March 2001 - March 2003
Skills
Call Center, Coaching, Customer Satisfaction, Customer Service, Change Management, Strategic Planning, Leadership, Telecommunications, Operations Management, Team Building, Sales Management, Project Management, Call Centers, Workforce Management, Training, Customer Retention, Performance Management, Business Analysis, Microsoft Office, Vendor Management, Cross-functional Team..., Recruiting, Management, Customer Experience, Employee Training, Quality Assurance, Team Leadership
Education
Texas State Technical College Harlingen
Prepress/Desktop Publishing and Digital Imaging Design
Winston School
ChrisBohlke @hotmail.com's West Corporation Experience July 1998 - October 2004
Job Owner, USANA
Industry Pharmaceuticals
Experience
USANA Gold DirectorUSANA Health SciencesFebruary 2001 - Present
West Corporation July 1998 - October 2004
Education
Texas A&M University 1993 — 1998
USANA Gold DirectorUSANA Health SciencesFebruary 2001 - Present
West Corporation July 1998 - October 2004
Education
Texas A&M University 1993 — 1998
Cassedy Smith's West Corporation Experience March 2008 - January 2010
Job Sales/Marketing/Account Management Professional
Industry Marketing and Advertising
Experience
West Corporation March 2008 - January 2010
Synapse Group, Inc. 2000 - 2006
EverDrive 2004 - 2005
Skills
Customer Acquisition, Account Management, Management, Marketing, Integrated Marketing, Direct Marketing, B2B, Sales
Education
The George Washington University 1993 — 1998
BA
West Corporation March 2008 - January 2010
Synapse Group, Inc. 2000 - 2006
EverDrive 2004 - 2005
Skills
Customer Acquisition, Account Management, Management, Marketing, Integrated Marketing, Direct Marketing, B2B, Sales
Education
The George Washington University 1993 — 1998
BA
Allyson Jeter Richards's West Corporation Experience February 2001 - April 2011
Job VP of HR and Training at Law Offices of MBA and Capio
Industry Human Resources
Experience
Law Offices of MBA and Capio June 2012 - Present
Temporarily Retired May 2011 - June 2012
West Corporation February 2001 - April 2011
Medaphis/Per-Se Technologies May 1999 - February 2001
Skills
Employee Relations, FMLA, Performance Management, Call Center, Benefits Administration, Hiring, Background Checks, Coaching, Interviewing, Engagement, Executive Management, Change Management, EEO, Policy Analysis, Payroll, Administration, Team Building, Compliance, Operations Management, Team Management, Strategic Planning, Supervisory Skills, Problem Solving, Customer Relations, Negotiation, Contract Negotiation, Account Management, Public Speaking, P&L Management, Budgeting, Healthcare, Recruiting, Interviews, HR Policies, Training, Leadership Development, Affirmative Action, Budgets, Talent Acquisition, Customer Service, Employment Law, Call Centers, Workforce Planning, Employee Engagement, Talent Management, HRIS, Succession Planning, Employee Training, Personnel Management, Applicant Tracking...
Education
Unversity of Phoenix
Texas A&M University-Commerce 1977 — 1979
BBA, Human Resources
Law Offices of MBA and Capio June 2012 - Present
Temporarily Retired May 2011 - June 2012
West Corporation February 2001 - April 2011
Medaphis/Per-Se Technologies May 1999 - February 2001
Skills
Employee Relations, FMLA, Performance Management, Call Center, Benefits Administration, Hiring, Background Checks, Coaching, Interviewing, Engagement, Executive Management, Change Management, EEO, Policy Analysis, Payroll, Administration, Team Building, Compliance, Operations Management, Team Management, Strategic Planning, Supervisory Skills, Problem Solving, Customer Relations, Negotiation, Contract Negotiation, Account Management, Public Speaking, P&L Management, Budgeting, Healthcare, Recruiting, Interviews, HR Policies, Training, Leadership Development, Affirmative Action, Budgets, Talent Acquisition, Customer Service, Employment Law, Call Centers, Workforce Planning, Employee Engagement, Talent Management, HRIS, Succession Planning, Employee Training, Personnel Management, Applicant Tracking...
Education
Unversity of Phoenix
Texas A&M University-Commerce 1977 — 1979
BBA, Human Resources
Rene Paiz's West Corporation Experience April 2014 - March 2015
Job Director of Business Operations at Alorica
Industry Telecommunications
Experience
Alorica April 2014 - Present
West Corporation April 2014 - March 2015
West Corporation April 2013 - April 2014
West Corporation February 2011 - April 2013
Transcom February 2009 - January 2011
La Bikina February 2007 - January 2009
Skills
Call Centers, Workforce Management, Customer Experience, Vendor Management, Customer Satisfaction, Process Improvement, Operations Management, Telecommunications, BPO, Outsourcing, Team Leadership, Service Delivery, Management, Customer Retention, Customer Service, Account Management
Education
Texas A&M University-Kingsville
Alorica April 2014 - Present
West Corporation April 2014 - March 2015
West Corporation April 2013 - April 2014
West Corporation February 2011 - April 2013
Transcom February 2009 - January 2011
La Bikina February 2007 - January 2009
Skills
Call Centers, Workforce Management, Customer Experience, Vendor Management, Customer Satisfaction, Process Improvement, Operations Management, Telecommunications, BPO, Outsourcing, Team Leadership, Service Delivery, Management, Customer Retention, Customer Service, Account Management
Education
Texas A&M University-Kingsville
Kimberly Yungtum's West Corporation Experience January 1997 - January 2011
Job Chief Accounting and Grants Officer at Robert B. Daugherty Charitable Foundation
Industry Philanthropy
Experience
Robert B. Daugherty Charitable Foundation January 2011 - Present
West Corporation January 1997 - January 2011
Deloitte & Touche July 1993 - January 1997
Education
The University of South Dakota 1989 — 1993
Robert B. Daugherty Charitable Foundation January 2011 - Present
West Corporation January 1997 - January 2011
Deloitte & Touche July 1993 - January 1997
Education
The University of South Dakota 1989 — 1993
Michelle Kay's West Corporation Experience April 2000 - Present
Job VP Human Resources
Industry Human Resources
Experience
West Corporation April 2000 - Present
Skills
Performance Management, Recruiting, Talent Acquisition, Human Resources, Talent Management, Employee Relations, Team Building, Account Management, Succession Planning, Employee Engagement, Onboarding, Customer Service, Benefits Administration, Call Center, Customer Retention, HR Policies, HRIS, Employee Benefits, Customer Satisfaction, Applicant Tracking..., College Recruiting, Deferred Compensation
Education
The University of Georgia 1979 — 1983
West Corporation April 2000 - Present
Skills
Performance Management, Recruiting, Talent Acquisition, Human Resources, Talent Management, Employee Relations, Team Building, Account Management, Succession Planning, Employee Engagement, Onboarding, Customer Service, Benefits Administration, Call Center, Customer Retention, HR Policies, HRIS, Employee Benefits, Customer Satisfaction, Applicant Tracking..., College Recruiting, Deferred Compensation
Education
The University of Georgia 1979 — 1983
Melanie Trinchitella's West Corporation Experience December 2013 - Present
Job Operations Manager Aetna, Service Lifecycle at West Corporation
Industry Insurance
Experience
West Corporation December 2013 - Present
T-Mobile November 2012 - November 2013
T-Mobile, Inc August 2011 - November 2012
T-Mobile, Inc December 2008 - August 2011
T-Mobile, Inc April 2006 - December 2008
T-Mobile, Inc October 2005 - April 2006
Mountain T.O.P., Incorporated December 1998 - September 2005
Blakemore United Methodist Church September 1998 - April 1999
Belle Meade Children's Center September 1996 - May 1998
Mountain T.O.P., Incorporated January 1990 - January 1998
Skills
Process Improvement, Coaching, Program Management, Customer Satisfaction, Call Center, Strategic Planning, Training, Customer Service, Management, Team Management, Customer Experience, Telecommunications, Workforce Management, Customer Retention, Cross-functional Team..., Team Building, Performance Management, Call Centers, Sales, Interviews, Leadership
Education
Fort Walton Beach High School 1990 — 1991
Diploma
Tennessee State University
Valencia College
CDA, Child Development Accreditation
West Corporation December 2013 - Present
T-Mobile November 2012 - November 2013
T-Mobile, Inc August 2011 - November 2012
T-Mobile, Inc December 2008 - August 2011
T-Mobile, Inc April 2006 - December 2008
T-Mobile, Inc October 2005 - April 2006
Mountain T.O.P., Incorporated December 1998 - September 2005
Blakemore United Methodist Church September 1998 - April 1999
Belle Meade Children's Center September 1996 - May 1998
Mountain T.O.P., Incorporated January 1990 - January 1998
Skills
Process Improvement, Coaching, Program Management, Customer Satisfaction, Call Center, Strategic Planning, Training, Customer Service, Management, Team Management, Customer Experience, Telecommunications, Workforce Management, Customer Retention, Cross-functional Team..., Team Building, Performance Management, Call Centers, Sales, Interviews, Leadership
Education
Fort Walton Beach High School 1990 — 1991
Diploma
Tennessee State University
Valencia College
CDA, Child Development Accreditation
Karen Topliffe's West Corporation Experience 1995 - 2005
Job VP, Operational Risk & Control
Industry Banking
Experience
JP Morgan Chase December 2005 - Present
West Corporation 1995 - 2005
Skills
Call Centers, Banking, Strategic Planning, Team Building, Vendor Management, Customer Experience, Management, Relationship Management, Strategy, Sales, Credit, Process Improvement, Leadership, Customer Satisfaction, Financial Services, Risk Management, Business Process..., Retail Banking, CRM, Project Management, Business Analysis, Sales Management, Portfolio Management
Education
Texas Christian University
Masters, Business Administration and Marketing
William Woods University
Bachelor of Applied Science (B.A.Sc.), Equestrian/Equine Studies & Business Administration
JP Morgan Chase December 2005 - Present
West Corporation 1995 - 2005
Skills
Call Centers, Banking, Strategic Planning, Team Building, Vendor Management, Customer Experience, Management, Relationship Management, Strategy, Sales, Credit, Process Improvement, Leadership, Customer Satisfaction, Financial Services, Risk Management, Business Process..., Retail Banking, CRM, Project Management, Business Analysis, Sales Management, Portfolio Management
Education
Texas Christian University
Masters, Business Administration and Marketing
William Woods University
Bachelor of Applied Science (B.A.Sc.), Equestrian/Equine Studies & Business Administration
Michel F. Hambrick's West Corporation Experience February 2006 - Present
Job Director, Employee Relations at West Corporation
Industry Telecommunications
Experience
West Corporation February 2006 - Present
West Corporation September 1998 - February 2006
Kelly Services April 1994 - September 1998
Education
The University of Southern Mississippi 1989 — 1993
BA
West Corporation February 2006 - Present
West Corporation September 1998 - February 2006
Kelly Services April 1994 - September 1998
Education
The University of Southern Mississippi 1989 — 1993
BA
Leonard Baugh's West Corporation Experience December 2005 - October 2006
Job Independent Telecommunications Professional
Industry Telecommunications
Experience
West Corporation December 2005 - October 2006
Education
Texas State Technical College 2003 — 2005
associates, Network Administration
West Corporation December 2005 - October 2006
Education
Texas State Technical College 2003 — 2005
associates, Network Administration
Mary Ingram, SPHR's West Corporation Experience January 1997 - June 2004
Job Experienced HR Professional
Industry Consumer Services
Experience
Monitronics International March 2005 - Present
West Corporation January 1997 - June 2004
Samson Companies May 1988 - May 1998
Education
University of Kansas
BA, Liberal Arts and Sciences/Liberal Studies
Monitronics International March 2005 - Present
West Corporation January 1997 - June 2004
Samson Companies May 1988 - May 1998
Education
University of Kansas
BA, Liberal Arts and Sciences/Liberal Studies
Marlas Williams's West Corporation Experience May 2008 - Present
Job Technology Architect at Ericsson
Industry Information Services
Experience
Ericsson June 2014 - Present
West Corporation May 2008 - Present
Collabera May 2007 - October 2007
Belcan October 2006 - May 2007
Spherion October 2004 - October 2006
Skills
Crystal Reports, Microsoft SQL Server, Software Documentation, Python, SDLC, SharePoint, Financial Reporting, Business Analysis, SQL, Software Development, Visio, C#, ASP.NET, Visual Basic, Access, T-SQL, XML, Databases, .NET, Human Resources, Oracle, Visual Studio, Requirements Gathering, VB.NET
Education
University of North Texas Denton 2013 — 2015
Texas State University 2003 — 2004
Bachelor of Science, Math
Ericsson June 2014 - Present
West Corporation May 2008 - Present
Collabera May 2007 - October 2007
Belcan October 2006 - May 2007
Spherion October 2004 - October 2006
Skills
Crystal Reports, Microsoft SQL Server, Software Documentation, Python, SDLC, SharePoint, Financial Reporting, Business Analysis, SQL, Software Development, Visio, C#, ASP.NET, Visual Basic, Access, T-SQL, XML, Databases, .NET, Human Resources, Oracle, Visual Studio, Requirements Gathering, VB.NET
Education
University of North Texas Denton 2013 — 2015
Texas State University 2003 — 2004
Bachelor of Science, Math
Becky Benson's West Corporation Experience February 1998 - Present
Job Director of Operations at West Asset Management
Industry Insurance
Experience
West Corporation February 1998 - Present
Reliastar - Northwestern National Life Insurance July 1995 - July 1997
Skills
Call Centers, Team Building, Process Improvement, Customer Service, Leadership, Operations Management, Vendor Management
Education
The University of South Dakota 1990 — 1993
BS, Education
West Corporation February 1998 - Present
Reliastar - Northwestern National Life Insurance July 1995 - July 1997
Skills
Call Centers, Team Building, Process Improvement, Customer Service, Leadership, Operations Management, Vendor Management
Education
The University of South Dakota 1990 — 1993
BS, Education
Stacy Haney's West Corporation Experience December 2009 - March 2010
Job Graphic Design Professional
Industry Graphic Design
Experience
Jib Jab Hot Dog Shoppe May 2010 - Present
West Corporation December 2009 - March 2010
Wild Republic June 2007 - August 2008
Skills
Graphic Design, Packaging, Toys, Typography, Posters, Brochures, Logo Design, Layout, Corporate Identity, InDesign, Adobe Creative Suite, Graphics, QuarkXPress, Illustrator, Visual Communication, Illustration, Art Direction, Web Design
Education
The University of Akron 2002 — 2007
Bachelor's Degree, Art Studio, Graphic Design
Jib Jab Hot Dog Shoppe May 2010 - Present
West Corporation December 2009 - March 2010
Wild Republic June 2007 - August 2008
Skills
Graphic Design, Packaging, Toys, Typography, Posters, Brochures, Logo Design, Layout, Corporate Identity, InDesign, Adobe Creative Suite, Graphics, QuarkXPress, Illustrator, Visual Communication, Illustration, Art Direction, Web Design
Education
The University of Akron 2002 — 2007
Bachelor's Degree, Art Studio, Graphic Design
Narendra Dandu, PMP's West Corporation Experience March 2002 - March 2006
Job BI Architect at ERP Analysts
Industry Information Technology and Services
Experience
ERP Analysts May 2012 - Present
TD Ameritrade March 2006 - May 2012
West Corporation March 2002 - March 2006
Skills
Data Warehousing, ETL, Informatica, Oracle, Essbase, SDLC, Databases, Data Modeling, Netezza, Business Objects, SQL, Business Intelligence, Hyperion Enterprise, Microsoft SQL Server, Teradata, Agile Methodologies, Data Integration, PL/SQL, SSIS, Data Warehouse..., Software Project..., OLAP, Requirements Gathering, Database Design, Crystal Reports, Dashboard, Unix Shell Scripting, Cognos, Enterprise Architecture, Master Data Management, SOA, DB2, Dimensional Modeling, Solution Architecture, Data Migration, Business Intelligence..., Performance Tuning, Erwin, Requirements Analysis, Data Architecture, Data Governance, Datastage, Data Quality, Unix, Big Data, Relational Databases
Education
PMI 2011 — 2011
PMP, Project Management
The University of New Mexico 2000 — 2002
MS, Computer Engineering
MVSR Engg College 1996 — 1999
Bachelor's degree, ece
ERP Analysts May 2012 - Present
TD Ameritrade March 2006 - May 2012
West Corporation March 2002 - March 2006
Skills
Data Warehousing, ETL, Informatica, Oracle, Essbase, SDLC, Databases, Data Modeling, Netezza, Business Objects, SQL, Business Intelligence, Hyperion Enterprise, Microsoft SQL Server, Teradata, Agile Methodologies, Data Integration, PL/SQL, SSIS, Data Warehouse..., Software Project..., OLAP, Requirements Gathering, Database Design, Crystal Reports, Dashboard, Unix Shell Scripting, Cognos, Enterprise Architecture, Master Data Management, SOA, DB2, Dimensional Modeling, Solution Architecture, Data Migration, Business Intelligence..., Performance Tuning, Erwin, Requirements Analysis, Data Architecture, Data Governance, Datastage, Data Quality, Unix, Big Data, Relational Databases
Education
PMI 2011 — 2011
PMP, Project Management
The University of New Mexico 2000 — 2002
MS, Computer Engineering
MVSR Engg College 1996 — 1999
Bachelor's degree, ece
Daniel Mazur's West Corporation Experience September 2003 - February 2009
Job Sales, Marketing and Customer Service Professional
Industry Telecommunications
Experience
C4 Connections July 2013 - Present
SMS January 2012 - October 2012
Luken Communications March 2010 - September 2010
West Corporation September 2003 - February 2009
Intelix LLC February 2002 - June 2002
Pesa Switching Systems March 1997 - July 2001
Di-Tech Inc. May 1985 - March 1997
Harvey Pro Audio July 1979 - May 1985
Skills
Marketing Strategy, CRM, Video, Broadcast, Event Planning, Social Media, Project Management, Management, Team Leadership, Editing, Strategic Planning, Social Networking, Streaming Media, Training, Sales, Advertising, Direct Sales, Sales Operations, New Business Development, Budgets, Product Development
Education
New School University
M.A., Anthropology
Stony Brook University
B.A., Anthropology
C4 Connections July 2013 - Present
SMS January 2012 - October 2012
Luken Communications March 2010 - September 2010
West Corporation September 2003 - February 2009
Intelix LLC February 2002 - June 2002
Pesa Switching Systems March 1997 - July 2001
Di-Tech Inc. May 1985 - March 1997
Harvey Pro Audio July 1979 - May 1985
Skills
Marketing Strategy, CRM, Video, Broadcast, Event Planning, Social Media, Project Management, Management, Team Leadership, Editing, Strategic Planning, Social Networking, Streaming Media, Training, Sales, Advertising, Direct Sales, Sales Operations, New Business Development, Budgets, Product Development
Education
New School University
M.A., Anthropology
Stony Brook University
B.A., Anthropology
Marco Antonio Aloise Moura's West Corporation Experience April 2013 - Present
Job Systems Enginner at West Corporation
Industry Telecommunications
Experience
West Corporation April 2013 - Present
Apple Inc. February 2011 - March 2013
TELUS June 2005 - March 2011
Ericsson do Brasil / Damovo do Brasil November 1998 - December 2005
Philips do Brasil December 1993 - November 1998
Sistronics 1988 - 1993
Skills
CTI, Telecommunications, Call Centers, Pre-sales, Contact Centers, Genesys, Software Development, Telephony, Call Center, Unix, VoIP, Enterprise Software, Oracle, SIP, IP, Routing, Operating Systems, Databases, Wireless, Microsoft SQL Server, Programming Languages, Training
Education
Instituto de Pesquisas Tecnologicas (IPT) 1999 — 2004
Master's Degree; 2004; Masters, Software Engineering; Computing Engineering
FEI - Faculdade de Engenharia Industrial 1982 — 1988
Engineer (Bachelor), Eletronic Engineering
West Corporation April 2013 - Present
Apple Inc. February 2011 - March 2013
TELUS June 2005 - March 2011
Ericsson do Brasil / Damovo do Brasil November 1998 - December 2005
Philips do Brasil December 1993 - November 1998
Sistronics 1988 - 1993
Skills
CTI, Telecommunications, Call Centers, Pre-sales, Contact Centers, Genesys, Software Development, Telephony, Call Center, Unix, VoIP, Enterprise Software, Oracle, SIP, IP, Routing, Operating Systems, Databases, Wireless, Microsoft SQL Server, Programming Languages, Training
Education
Instituto de Pesquisas Tecnologicas (IPT) 1999 — 2004
Master's Degree; 2004; Masters, Software Engineering; Computing Engineering
FEI - Faculdade de Engenharia Industrial 1982 — 1988
Engineer (Bachelor), Eletronic Engineering
Mauricio Dorantes's West Corporation Experience December 2000 - December 2007
Job Systems Administrator at Oiltanking North America
Industry Oil & Energy
Experience
Oiltanking North America October 2012 - Present
Consolidated Graphics December 2007 - October 2012
West Corporation December 2000 - December 2007
Skills
Troubleshooting, Disaster Recovery, Data Center, Customer Service, VMware, Servers, Mac OS X, System Administration, SharePoint, Process Improvement, Windows Server, Virtualization, HP, Microsoft Office, Windows, Windows 7
Education
Texas A&M University-Corpus Christi 1996 — 1997
Music
Texas State Technical College 1994 — 1996
AAS, Electronic Technology
Oiltanking North America October 2012 - Present
Consolidated Graphics December 2007 - October 2012
West Corporation December 2000 - December 2007
Skills
Troubleshooting, Disaster Recovery, Data Center, Customer Service, VMware, Servers, Mac OS X, System Administration, SharePoint, Process Improvement, Windows Server, Virtualization, HP, Microsoft Office, Windows, Windows 7
Education
Texas A&M University-Corpus Christi 1996 — 1997
Music
Texas State Technical College 1994 — 1996
AAS, Electronic Technology
Kie Bergman's West Corporation Experience 2009 - 2009
Job Social Services Assistant
Industry Civic & Social Organization
Experience
West Corporation 2009 - 2009
Eagles March 2006 - January 2008
Shotgun Willies August 2001 - August 2005
Taco John's International, Inc. June 1995 - November 1999
Skills
Cooking, Food, Time Management
Education
The University of South Dakota 2005 — 2012
Central High School
West Corporation 2009 - 2009
Eagles March 2006 - January 2008
Shotgun Willies August 2001 - August 2005
Taco John's International, Inc. June 1995 - November 1999
Skills
Cooking, Food, Time Management
Education
The University of South Dakota 2005 — 2012
Central High School
Evonne Nathaniel's West Corporation Experience December 2008 - November 2009
Job Marketing and Advertising Director at FAITH Magazine
Industry Education Management
Experience
FAITH Magazine May 2013 - Present
The Renaissance Guild January 2013 - Present
CGI September 2010 - June 2013
East Centeral ISD October 2009 - January 2011
West Corporation December 2008 - November 2009
Young Scholar Academy of Excellence September 2008 - November 2008
The Scooter Store May 2004 - August 2006
HOTLINE! October 2004 - May 2006
Skills
Event Planning, Public Relations, Social Media, Microsoft Excel, Analysis, Social Media Marketing, Marketing, Leadership, Microsoft Office, SharePoint, Outlook, Auditing, Customer Service, Program Management, Training, Sales Process, Management
Education
Texas Southern University 2002 — 2007
Bachelor of Arts (BA), Business Administration and Management, General
FAITH Magazine May 2013 - Present
The Renaissance Guild January 2013 - Present
CGI September 2010 - June 2013
East Centeral ISD October 2009 - January 2011
West Corporation December 2008 - November 2009
Young Scholar Academy of Excellence September 2008 - November 2008
The Scooter Store May 2004 - August 2006
HOTLINE! October 2004 - May 2006
Skills
Event Planning, Public Relations, Social Media, Microsoft Excel, Analysis, Social Media Marketing, Marketing, Leadership, Microsoft Office, SharePoint, Outlook, Auditing, Customer Service, Program Management, Training, Sales Process, Management
Education
Texas Southern University 2002 — 2007
Bachelor of Arts (BA), Business Administration and Management, General
Dan Coyer's West Corporation Experience November 2011 - Present
Job Senior Analyst, Operations Strategy, West Corporation
Industry Telecommunications
Experience
West Corporation November 2011 - Present
Skills
Six Sigma, Change Leadership, Analytics, Call Center, Business Analysis, Process Improvement, Problem Solving, Data Analysis, Strategy, Call Centers, Analysis, Project Management, Account Management, Business Process, Market Research, CRM, Budgets, Change Management, Cross-functional Team..., Business Process..., Business Development
Education
University of Saint Thomas 1998 — 2006
Graduate School of Business, International Management
St. Olaf College 1982 — 1986
BA, Liberal Arts
West Corporation November 2011 - Present
Skills
Six Sigma, Change Leadership, Analytics, Call Center, Business Analysis, Process Improvement, Problem Solving, Data Analysis, Strategy, Call Centers, Analysis, Project Management, Account Management, Business Process, Market Research, CRM, Budgets, Change Management, Cross-functional Team..., Business Process..., Business Development
Education
University of Saint Thomas 1998 — 2006
Graduate School of Business, International Management
St. Olaf College 1982 — 1986
BA, Liberal Arts
Daniel Chamorro's West Corporation Experience May 2004 - August 2004
Job Trade Execution Coordinator at Cargill
Industry Logistics and Supply Chain
Experience
Cargill November 2011 - Present
Del Monte Fresh Produce N.A., Inc May 2010 - November 2011
Café Don Paco Inc March 2008 - November 2009
Cafe Don Paco Inc. May 2007 - March 2008
ExxonMobil May 2005 - August 2005
West Corporation May 2004 - August 2004
Pepsi Corporation May 2003 - August 2003
Skills
Management, Business Development, Business Strategy, Continuous Improvement, Entrepreneurship, Forecasting, Logistics, Marketing, Marketing Strategy, Negotiation, New Business Development, Product Development, Project Management, Retail, Sales, Sales Management, Spanish, Strategic Planning, Supply Chain, Team Building, Team Leadership, Training
Education
St. Mary's University 2002 — 2006
Bachelor's degree, Business Administration (BBA); General Business
Cargill November 2011 - Present
Del Monte Fresh Produce N.A., Inc May 2010 - November 2011
Café Don Paco Inc March 2008 - November 2009
Cafe Don Paco Inc. May 2007 - March 2008
ExxonMobil May 2005 - August 2005
West Corporation May 2004 - August 2004
Pepsi Corporation May 2003 - August 2003
Skills
Management, Business Development, Business Strategy, Continuous Improvement, Entrepreneurship, Forecasting, Logistics, Marketing, Marketing Strategy, Negotiation, New Business Development, Product Development, Project Management, Retail, Sales, Sales Management, Spanish, Strategic Planning, Supply Chain, Team Building, Team Leadership, Training
Education
St. Mary's University 2002 — 2006
Bachelor's degree, Business Administration (BBA); General Business
Brandon Pettie's West Corporation Experience January 2011 - Present
Job Account Consultant
Industry Telecommunications
Experience
Centurylink September 2013 - Present
West Corporation January 2011 - Present
West Corporation April 2007 - Present
West Corporation January 2006 - April 2007
Skills
Billing, Customer Satisfaction, Customer Service, Problem Solving, Documentation, Outlook, Microsoft Office, Windows, Account Management, Excel, Word, Inventory Management, Visual Basic, PowerPoint, Time Management, Troubleshooting, Team Building, Customer Relations, Mentoring, Business Process, Analysis, Telecommunications, Research, Telephone Skills, Coordination, Leadership
Education
Tennessee State University 2000 — 2002
Architectural Engineering
Booker T Washington High School 1995 — 1999
Centurylink September 2013 - Present
West Corporation January 2011 - Present
West Corporation April 2007 - Present
West Corporation January 2006 - April 2007
Skills
Billing, Customer Satisfaction, Customer Service, Problem Solving, Documentation, Outlook, Microsoft Office, Windows, Account Management, Excel, Word, Inventory Management, Visual Basic, PowerPoint, Time Management, Troubleshooting, Team Building, Customer Relations, Mentoring, Business Process, Analysis, Telecommunications, Research, Telephone Skills, Coordination, Leadership
Education
Tennessee State University 2000 — 2002
Architectural Engineering
Booker T Washington High School 1995 — 1999
Eric Cowan, PMP's West Corporation Experience 1995 - 2000
Job Systems Engineering Manager at Continental Automotive Systems
Industry Electrical/Electronic Manufacturing
Experience
Continental Automotive Systems January 2010 - Present
Continental November 2007 - February 2010
Continental November 2004 - November 2007
Motorola April 2004 - November 2004
Motorola June 2000 - April 2004
West Corporation 1995 - 2000
Skills
Continuous Improvement, Process Improvement, Manufacturing, Lean Manufacturing, Program Management, Project Management, Six Sigma, Product Development, Engineering Management, Automotive, Engineering, FMEA, ISO, Cross-functional Team..., Root Cause Analysis, Automation, Process Engineering, DMAIC, Manufacturing..., Microsoft Excel, Kaizen, Value Stream Mapping, Strategy, Testing, Systems Engineering, SPC, Quality Management, Operational Excellence, Operations Management, Software Development, Management, 5S, Design of Experiments, PMP, Test Engineering, Inventory Management, SAP, SQL, Logistics, Business Intelligence, Web Development, Process Development, Change Management, Coaching, Inventory Analysis, Electronics, Software Project..., Mac, Business Analysis, SDLC
Education
St. Edward's University 2003 — 2005
MBA, Operations Management
The University of Texas at San Antonio 1995 — 2000
BS, Electrical Engineering
Continental Automotive Systems January 2010 - Present
Continental November 2007 - February 2010
Continental November 2004 - November 2007
Motorola April 2004 - November 2004
Motorola June 2000 - April 2004
West Corporation 1995 - 2000
Skills
Continuous Improvement, Process Improvement, Manufacturing, Lean Manufacturing, Program Management, Project Management, Six Sigma, Product Development, Engineering Management, Automotive, Engineering, FMEA, ISO, Cross-functional Team..., Root Cause Analysis, Automation, Process Engineering, DMAIC, Manufacturing..., Microsoft Excel, Kaizen, Value Stream Mapping, Strategy, Testing, Systems Engineering, SPC, Quality Management, Operational Excellence, Operations Management, Software Development, Management, 5S, Design of Experiments, PMP, Test Engineering, Inventory Management, SAP, SQL, Logistics, Business Intelligence, Web Development, Process Development, Change Management, Coaching, Inventory Analysis, Electronics, Software Project..., Mac, Business Analysis, SDLC
Education
St. Edward's University 2003 — 2005
MBA, Operations Management
The University of Texas at San Antonio 1995 — 2000
BS, Electrical Engineering
Pat Mowatt's West Corporation Experience October 2011 - August 2012
Job Pip Reprice Claims Technician
Industry Insurance
Experience
West Corporation October 2011 - August 2012
Palisades Safety & Insurance February 2009 - October 2010
Skills
Accounts Payable, Accounts Receivable, Trouble Shooting, A/R Collections, Collections, Third Party Billing, Auditing, Aging Reports, Outlook, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Access
Education
Strayer University 2013 — 2017
Bachelor’s Degree, Accounting, Honors
West Corporation October 2011 - August 2012
Palisades Safety & Insurance February 2009 - October 2010
Skills
Accounts Payable, Accounts Receivable, Trouble Shooting, A/R Collections, Collections, Third Party Billing, Auditing, Aging Reports, Outlook, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Access
Education
Strayer University 2013 — 2017
Bachelor’s Degree, Accounting, Honors
Paulette R. Armstrong's West Corporation Experience November 1999 - June 2006
Job President at Armstrong HR Consulting and project management Inc
Industry Human Resources
Experience
Armstrong HR Consulting and Project Management Inc. March 2009 - Present
Unisys April 2007 - May 2007
Hawkins Personnel Group November 2006 - April 2007
West Corporation November 1999 - June 2006
Education
University of Phoenix 2005 — 2006
MBA, Human Resource Management
St. Mary's University 1997 — 1998
BBA, Human Resource Management
Armstrong HR Consulting and Project Management Inc. March 2009 - Present
Unisys April 2007 - May 2007
Hawkins Personnel Group November 2006 - April 2007
West Corporation November 1999 - June 2006
Education
University of Phoenix 2005 — 2006
MBA, Human Resource Management
St. Mary's University 1997 — 1998
BBA, Human Resource Management
Randall Hendren's West Corporation Experience August 2006 - August 2006
Job Employment Advisor at AmeriCorps
Industry Public Relations and Communications
Experience
Employment Security Commission September 2010 - Present
AmeriCorps September 2010 - Present
Mesa Airlines October 2007 - February 2011
Mesa Airlines August 2009 - February 2010
West Corporation August 2006 - August 2006
Education
The University of Georgia
Bachelor of Arts, Sociology
Employment Security Commission September 2010 - Present
AmeriCorps September 2010 - Present
Mesa Airlines October 2007 - February 2011
Mesa Airlines August 2009 - February 2010
West Corporation August 2006 - August 2006
Education
The University of Georgia
Bachelor of Arts, Sociology
Laurie Ersch's West Corporation Experience December 1996 - November 2000
Job Director, Fanatical Support at Rackspace Hosting
Industry Information Technology and Services
Experience
Rackspace Hosting August 2012 - Present
Rackspace Hosting February 2011 - August 2012
Rackspace Hosting December 2006 - February 2011
West Corporation December 1996 - November 2000
Enterprise Rent-A-Car September 1991 - November 1996
Education
Texas A&M University - Mays Business School 1987 — 1991
BBA, Marketing
Rackspace Hosting August 2012 - Present
Rackspace Hosting February 2011 - August 2012
Rackspace Hosting December 2006 - February 2011
West Corporation December 1996 - November 2000
Enterprise Rent-A-Car September 1991 - November 1996
Education
Texas A&M University - Mays Business School 1987 — 1991
BBA, Marketing
Brian L. Larson's West Corporation Experience June 2007 - July 2010
Job CFO at Hartland Renewable Fuels
Industry Renewables & Environment
Experience
Hartland Renewable Fuels, a Divsion of Hartland Fuel Products LLC May 2012 - Present
Bosselman Energy Inc. July 2010 - April 2012
West Corporation June 2007 - July 2010
Green Plains Renewable Energy May 2006 - June 2007
Solutionary November 2003 - February 2006
Data Transmission Network Corporation (DTN) September 1994 - October 2003
Twin City Testing Company May 1992 - December 1993
Peter Kiewit June 1984 - May 1992
Citibank May 1982 - May 1984
Education
University of South Dakota 1978 — 1984
Bachelor’s Degree, BSBA - Major in Accounting, 3.2 of 4.0
Hartland Renewable Fuels, a Divsion of Hartland Fuel Products LLC May 2012 - Present
Bosselman Energy Inc. July 2010 - April 2012
West Corporation June 2007 - July 2010
Green Plains Renewable Energy May 2006 - June 2007
Solutionary November 2003 - February 2006
Data Transmission Network Corporation (DTN) September 1994 - October 2003
Twin City Testing Company May 1992 - December 1993
Peter Kiewit June 1984 - May 1992
Citibank May 1982 - May 1984
Education
University of South Dakota 1978 — 1984
Bachelor’s Degree, BSBA - Major in Accounting, 3.2 of 4.0
Sonny Stock's West Corporation Experience March 2004 - Present
Job Senior Sales Manager at West Business Services
Industry Telecommunications
Experience
West Corporation March 2004 - Present
Education
St. Norbert College 1990 — 1994
BA, Business
St. Norbert College 1990 — 1994
ba
West Corporation March 2004 - Present
Education
St. Norbert College 1990 — 1994
BA, Business
St. Norbert College 1990 — 1994
ba
Brianne Minar's West Corporation Experience 2005 - 2008
Job Writing and Editing Professional
Industry Writing and Editing
Experience
West Corporation 2005 - 2008
Education
Texas A&M University 1999 — 2003
BS, Psychology, Anthropology
West Corporation 2005 - 2008
Education
Texas A&M University 1999 — 2003
BS, Psychology, Anthropology
Lisa Iroanya's West Corporation Experience May 2006 - October 2007
Job Administrative Specialist II at State of Texas
Industry Executive Office
Experience
State of Texas April 2009 - Present
State of Texas April 2008 - April 2009
West Corporation May 2006 - October 2007
Education
Univesity of Texas San Antonio 2004 — 2008
Bachelors of Art, Psychology
Texas Woman's University 2002 — 2004
State of Texas April 2009 - Present
State of Texas April 2008 - April 2009
West Corporation May 2006 - October 2007
Education
Univesity of Texas San Antonio 2004 — 2008
Bachelors of Art, Psychology
Texas Woman's University 2002 — 2004
Travis Hoff's West Corporation Experience December 2012 - Present
Job Enterprise Routing Analyst at West Corporation | Revenue Generation
Industry Telecommunications
Experience
West Corporation December 2012 - Present
TEKsystems July 2012 - December 2012
Verizon Business January 2005 - April 2012
Birch Telecom January 2000 - June 2004
Skills
Telecommunications..., Telecommunications, ATM networks, Telephony, Call Center, Network Security, Network Planning, Project Management, T1, DS3, Transport Networks, OC3, OC12, Point to Point, MPLS, Frame Relay, Voice Ringdown, ISDN, VoIP, SS7 protocol, Call routing, 5E Translations, Call Tracking, Call Tracing, Toll Free Routing, Remote Testing, Lucent 5E, DMS-100, DMS-250, DEX-600, LERG, SMS800, Fujitsu Flashwave 4500, Titan 5500, Titan 532L, Alcatel 1630, 1631, 1671, Geoprobe, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook Express, Telcordia, Troubleshooting, Network Design, Switches, SIP, SIP Trunking
Education
The University of South Dakota 1992 — 1995
Bachelor of Fine Arts (BFA), Mass Communications
West Corporation December 2012 - Present
TEKsystems July 2012 - December 2012
Verizon Business January 2005 - April 2012
Birch Telecom January 2000 - June 2004
Skills
Telecommunications..., Telecommunications, ATM networks, Telephony, Call Center, Network Security, Network Planning, Project Management, T1, DS3, Transport Networks, OC3, OC12, Point to Point, MPLS, Frame Relay, Voice Ringdown, ISDN, VoIP, SS7 protocol, Call routing, 5E Translations, Call Tracking, Call Tracing, Toll Free Routing, Remote Testing, Lucent 5E, DMS-100, DMS-250, DEX-600, LERG, SMS800, Fujitsu Flashwave 4500, Titan 5500, Titan 532L, Alcatel 1630, 1631, 1671, Geoprobe, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook Express, Telcordia, Troubleshooting, Network Design, Switches, SIP, SIP Trunking
Education
The University of South Dakota 1992 — 1995
Bachelor of Fine Arts (BFA), Mass Communications
Sidnie Holmes's West Corporation Experience February 2008 - February 2009
Job Student at Texas Southern University
Industry Retail
Experience
Family Dollar May 2013 - Present
Best Buy April 2010 - November 2012
RadioShack March 2009 - May 2010
West Corporation February 2008 - February 2009
Skills
Music Industry, Merchandising, Microsoft Word, Data Entry, Sales
Education
Texas Southern University 2012 — 2016
seeking Bachelor, English/Language Arts Teacher Education
Clifton J Ozen High School 1999 — 2003
High School Diploma
Family Dollar May 2013 - Present
Best Buy April 2010 - November 2012
RadioShack March 2009 - May 2010
West Corporation February 2008 - February 2009
Skills
Music Industry, Merchandising, Microsoft Word, Data Entry, Sales
Education
Texas Southern University 2012 — 2016
seeking Bachelor, English/Language Arts Teacher Education
Clifton J Ozen High School 1999 — 2003
High School Diploma
Jeffrey Mucha's West Corporation Experience October 2012 - Present
Job Customer Service Specialist at West Corporation
Industry Telecommunications
Experience
West Corporation October 2012 - Present
International House Mexico September 2011 - September 2012
Wall Street Institute March 2012 - August 2012
Skills
Research Projects, English & Spanish..., Computers, Wordsmithing, Performing Arts, Banking Software, Communications Programs, Proposal Writing
Education
International House Mexico City 2011 — 2012
Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor
Texas A&M University 2004 — 2009
Bachelor of Arts (B.A.), History
West Corporation October 2012 - Present
International House Mexico September 2011 - September 2012
Wall Street Institute March 2012 - August 2012
Skills
Research Projects, English & Spanish..., Computers, Wordsmithing, Performing Arts, Banking Software, Communications Programs, Proposal Writing
Education
International House Mexico City 2011 — 2012
Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor
Texas A&M University 2004 — 2009
Bachelor of Arts (B.A.), History
Aaron Duval's West Corporation Experience November 2012 - Present
Job Tier II Technical Support at West Corporation
Industry Telecommunications
Experience
West Corporation November 2012 - Present
Miller-Holzwarth, Inc March 2005 - July 2012
Kelly Services October 2004 - June 2007
IOtech 2000 - 2002
Adecco Staffing, USA 1996 - 1999
Skills
Microsoft Office, Microsoft Excel, LibreOffice, Teaching, Problem Solving, Keen Listener, Reading, Research, Windows
Education
The Ohio State University 1988 — 1993
Bachelor of Arts (BA), History
West Corporation November 2012 - Present
Miller-Holzwarth, Inc March 2005 - July 2012
Kelly Services October 2004 - June 2007
IOtech 2000 - 2002
Adecco Staffing, USA 1996 - 1999
Skills
Microsoft Office, Microsoft Excel, LibreOffice, Teaching, Problem Solving, Keen Listener, Reading, Research, Windows
Education
The Ohio State University 1988 — 1993
Bachelor of Arts (BA), History
Victoria E. Torres's West Corporation Experience January 2011 - Present
Job Senior Sales Associate at West Corporation
Industry Telecommunications
Experience
West Corporation January 2011 - Present
Education
Texas State Technical College Harlingen 2004 — 2006
West Corporation January 2011 - Present
Education
Texas State Technical College Harlingen 2004 — 2006
Reggie (regina) Ward's West Corporation Experience April 2000 - Present
Job Employment Specialist at West Corporation
Industry Human Resources
Experience
West Corporation April 2000 - Present
Kroger July 1971 - December 1999
Skills
Customer Service, Microsoft Word, Applicant Tracking..., Time Management, Microsoft Office, Onboarding, College Recruiting, Customer Satisfaction, Marketing Strategy, Microsoft Excel
Education
Texas State University 1985 — 1986
Radio, Television, and Digital Communication
Temple College 1973 — 1974
Business, Management, Marketing, and Related Support Services
West Corporation April 2000 - Present
Kroger July 1971 - December 1999
Skills
Customer Service, Microsoft Word, Applicant Tracking..., Time Management, Microsoft Office, Onboarding, College Recruiting, Customer Satisfaction, Marketing Strategy, Microsoft Excel
Education
Texas State University 1985 — 1986
Radio, Television, and Digital Communication
Temple College 1973 — 1974
Business, Management, Marketing, and Related Support Services
Amy Salinas's West Corporation Experience January 2005 - October 2007
Job Lead Customer Care STX Cricket Wireless at Cricket Wireless
Industry Consumer Services
Experience
Cricket Wireless June 2009 - Present
Valley Eye Center Harlingen October 2008 - May 2009
West Corporation January 2005 - October 2007
Education
Texas State Technical College Harlingen 2002 — 2003
Vanguard Technical Institute
Medical Assistant
Cricket Wireless June 2009 - Present
Valley Eye Center Harlingen October 2008 - May 2009
West Corporation January 2005 - October 2007
Education
Texas State Technical College Harlingen 2002 — 2003
Vanguard Technical Institute
Medical Assistant
Pauline Gutierrez's West Corporation Experience May 2003 - November 2005
Job Customer Service Representative at Ticketmaster
Industry Entertainment
Experience
Ticketmaster November 2008 - Present
Texas Workforce Commission September 2008 - October 2008
Walmart February 2008 - August 2008
Chase October 2005 - February 2007
West Corporation May 2003 - November 2005
Texas Personnel Service October 2002 - April 2003
Harcourt Educational Measurement September 2001 - July 2002
Randstad USA April 2000 - September 2001
Children's Comprehensive Services January 2000 - March 2000
Texas Careers October 1998 - July 1999
Skills
Copy Editing, Customer Service, Data Entry, Interpreting, Spanish Translation, Project Management, Proofreading, Meeting Facilitation, Training, Classroom Instruction, Fact-checking, Microsoft Word, Microsoft Excel, Internet Explorer, Order Processing, English to Spanish, Spanish, Student Discipline, Subject Matter Experts, Project Tracking, Checklists, Style Guides, Educational Assessment, English Grammar, Grammar, Spelling, Syntax, Making Deadlines, Supervisory Skills, Courtesy, Problem Solving, Collaborative Problem..., Adobe Acrobat, Microsoft Office, Employee Training, English, Customer Satisfaction, Customer Support
Education
The University of Texas-Pan American 1992 — 1998
Bachelor of Arts (B.A.), English Language and Literature, General
The University of Texas at Arlington 1993 — 1993
Music
Ticketmaster November 2008 - Present
Texas Workforce Commission September 2008 - October 2008
Walmart February 2008 - August 2008
Chase October 2005 - February 2007
West Corporation May 2003 - November 2005
Texas Personnel Service October 2002 - April 2003
Harcourt Educational Measurement September 2001 - July 2002
Randstad USA April 2000 - September 2001
Children's Comprehensive Services January 2000 - March 2000
Texas Careers October 1998 - July 1999
Skills
Copy Editing, Customer Service, Data Entry, Interpreting, Spanish Translation, Project Management, Proofreading, Meeting Facilitation, Training, Classroom Instruction, Fact-checking, Microsoft Word, Microsoft Excel, Internet Explorer, Order Processing, English to Spanish, Spanish, Student Discipline, Subject Matter Experts, Project Tracking, Checklists, Style Guides, Educational Assessment, English Grammar, Grammar, Spelling, Syntax, Making Deadlines, Supervisory Skills, Courtesy, Problem Solving, Collaborative Problem..., Adobe Acrobat, Microsoft Office, Employee Training, English, Customer Satisfaction, Customer Support
Education
The University of Texas-Pan American 1992 — 1998
Bachelor of Arts (B.A.), English Language and Literature, General
The University of Texas at Arlington 1993 — 1993
Music
Austin Underwood's West Corporation Experience May 2015 - Present
Job Human Resources Intern at West Corporation
Industry Human Resources
Experience
West Corporation May 2015 - Present
Skills
Customer Service
Education
The University of South Dakota 2014 — 2016
Elkhorn High School
Elkhorn High School
West Corporation May 2015 - Present
Skills
Customer Service
Education
The University of South Dakota 2014 — 2016
Elkhorn High School
Elkhorn High School
Iris Porter's West Corporation Experience February 2014 - August 2014
Job Staffing and Recruiting Professional
Industry Staffing and Recruiting
Experience
Kelly Services February 2015 - April 2015
West Corporation February 2014 - August 2014
Chase May 2013 - January 2014
Skills
Human Resources, Recruiting, Clerical Skills, Fully bilingual, Teller Operations
Education
Texas A&M University 2006 — 2011
Bachelor of Science (B.S.), Human Resources Development
Westfield High School 2002 — 2006
High School Diploma
Kelly Services February 2015 - April 2015
West Corporation February 2014 - August 2014
Chase May 2013 - January 2014
Skills
Human Resources, Recruiting, Clerical Skills, Fully bilingual, Teller Operations
Education
Texas A&M University 2006 — 2011
Bachelor of Science (B.S.), Human Resources Development
Westfield High School 2002 — 2006
High School Diploma
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia