West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
West Corporation February 2015 - Present
Oklahoma State University August 2014 - December 2014
Elevate May 2014 - August 2014
Oklahoma State University August 2013 - December 2013
Oklahoma State University August 2013 - December 2013
Oklahoma State University August 2013 - December 2013
Oklahoma State University August 2013 - December 2013
HCL Technologies May 2011 - April 2013
Skills
Databases, Microsoft SQL Server, Oracle SQL Developer, JavaBeans, PL-SQL, Base SAS Certified, Oracle Certified DBA, Cognos, Tableau, PL/SQL, Servlets, Predictive Modeling, VB.NET, SSRS, Oracle, Business Intelligence, SQL, Microsoft Office, SAS, Data Analysis, C++, SPSS, Microsoft Excel
Education
Oklahoma State University 2013 — 2015
Master's degree, Management Information Systems, General
Anna University 2007 — 2011
Bachelor's Degree, Electrical and Electronics Engineering
PS.Senior.Secondary School,India 1992 — 2007
Intercall June 2005 - Present
West Corporation 2005 - Present
Sprint September 1996 - June 2005
Wal-Mart Information Systems August 1994 - September 1996
Skills
C++, C, HTML, Servlets, Pro*C, Web Applications, SIP, Perl, Java Enterprise Edition, Spring, JSP, Tomcat, Oracle 9i, Linux, Java
Education
Bangalore University 1985 — 1990
Bachelor of Engineering
Nebraska AIDS Project July 2014 - September 2014
Gleason Family May 2014 - September 2014
American Heart Association American Stroke Association January 2014 - May 2014
West Corporation June 2013 - August 2013
Panera Bread May 2010 - August 2012
Skills
Communication, Organization, Teamwork, Time Management, Microsoft Office, PowerPoint, Microsoft Word, Research, Microsoft Excel, Public Speaking, Customer Service, Psychology, Social Media, SPSS, Event Planning, Teaching
Education
Arizona State University 2012 — 2016
Bachelor's Degree, Psychology
Arizona State University 2012 — 2016
Bachelor's Degree, Global Health
Universitat Pompeu Fabra 2014 — 2014
Study Abroad
JPMorgan Chase & Co. December 2014 - Present
West Corporation June 2012 - December 2014
Oklahoma State University May 2011 - June 2012
Project Works August 2010 - August 2011
Emerald Engineering Company June 2008 - July 2010
Emerald Engineering Company May 2007 - August 2007
Skills
Analytics, Supply Chain Management, Predictive Modeler, Advanced Production..., APICS, Intergrated..., Inventory Management, Discrete Event..., BASE SAS, Lean Manufacturing, Process Improvement, Advanced SAS, SAS Enterprise Guide, Microsoft Access, SQL Programming, SAS Enterprise Miner, Access, SAS, Six Sigma, SQL, Data Mining, Statistics, Tableau, MS Project, Supply Chain, Analysis, Forecasting, Continuous Improvement, Project Planning, Management, Data Analysis, Microsoft Office, Leadership, Project Management, Business Analysis
Education
Oklahoma State University 2010 — 2012
Master of Science, Industrial Engineering - Supply Chain Management and Enterprise systems
Anna University 2004 — 2008
Bachelor of Engineering, Mechanical Engineering
Analytics
INFORMS
City of Fort Worth October 2014 - Present
West Corporation June 2013 - June 2014
Bank of America March 2012 - May 2013
Time Warner Cable July 2008 - February 2012
Transwest Properties October 2006 - March 2008
Skills
Matrix Management, Aspect, Empower, Avaya, LAMP, NICE Call Recording, RTA, Microsoft Technologies, Office Communications..., ACH, Vendor Management, Sales, Call Centers, Analysis, Telecommunications
Education
Ashford University 2013 — 2015
BA/MBA, organizational management
Langston University 2005 — 2007
Accounting
University of Oklahoma 2004 — 2005
Accounting
CB&I 2015 - Present
West Corporation October 2012 - July 2015
ITT Technical Institute February 2015 - June 2015
Braathe Enterprises November 2014 - April 2015
Brown Mackie College July 2009 - January 2015
Amazon October 2014 - December 2014
Convergys August 2006 - July 2009
Goodwill Industries of Middle Tennessee, Inc. January 2009 - April 2009
Skills
Nuclear Power Plants, Human Resources, Recruiting, Admissions, Customer Service, Customer Satisfaction, Leadership Development, Call Centers, Higher Education, Resume Writing, Marketing, Highly motivated..., Appointment Scheduling, Critical Thinking, Close Attention to..., Teamwork, Interviews, Public Speaking, Sales, Call Center, Typing, Microsoft Office, Technical Support, Cash Handling Experience, Microsoft Word, Timely Decision Making, Multi Tasking, Leadership, Microsoft Excel, Training, Team Building, Outlook, PowerPoint, CampusVue, Time Management, Research, Report Writing, Decision Making, Problem Solving, Organization Of Events, New Hire Orientations
Education
Argosy University-Phoenix Online Division 2013 — 2014
Master’s Degree, Human Resources Management and Services
Austin Peay State University 2009 — 2013
Bachelor of Professional Studies, Professional Studies
Hopkinsville Community College 2006 — 2009
Associate’s Degree, Human Services, General
West Corporation January 2012 - Present
West Corporation Revenue Generation October 2011 - January 2012
Convergys March 2011 - October 2011
Skills
Customer Service, Customer Satisfaction, Time Management, Customer Experience, Sales, Call Centers, Customer Retention, Training, Microsoft Office, Problem Solving, Communication
Education
Northern Michigan University 2005 — 2009
Bachelor of Science, Entertainment and Sports Promotion
Bay de Noc Community College 2002 — 2005
Associate of Arts, History and Political Science
Coupa Software May 2014 - Present
West Corporation August 2013 - May 2014
US Army September 2007 - April 2013
Skills
Microsoft Excel, Microsoft Office, Zendesk, Cloud Computing, Enterprise Software, SaaS, Program Management, Technical Support, CRM, Management, Start-ups, Network Administration, Salesforce.com, Cross-functional Team..., Solution Selling, Business Intelligence, Process Improvement, Strategic Partnerships, Product Management, HTML 5, CSS, Network Security, Cloud Applications, PhpMyAdmin, coupa, Graphic Design, Photoshop, GIMP, Bryce, Blender, SharePoint
Education
Barton County Community College 2010 — 2011
Network and System Administration/Administrator
Kaplan University 2009 — 2010
Information Technology
West Corporation June 2014 - Present
Northwestern University March 2013 - February 2014
McCormick Graduate Leadership Council (MGLC) October 2012 - June 2013
Waran Research Foundation October 2010 - July 2012
Anna University June 2011 - May 2012
Personality Development Association June 2011 - May 2012
Electronics & Communication Department, Anna University June 2009 - May 2011
Bharat Heavy Electricals Limited May 2010 - June 2010
Skills
Matlab, C, Biomedical Engineering, Image Processing, Statistics, Confocal Microscopy, Research, Programming, Algorithms, Data Analysis, PowerPoint
Education
Northwestern University 2012 — 2014
Master's degree, Biomedical/Medical Engineering, 3.45
Anna University 2008 — 2012
Bachelor of Engineering (B.E.), Electronics and Communications Engineering, 7.5/10
West Corporation March 2014 - Present
West Corporation March 2014 - Present
Bonefish Grill July 2013 - November 2013
Halsey Foodservice July 2011 - July 2013
ADT November 2010 - June 2011
Skills
Customer Satisfaction, Sales, Marketing, Creative Media, Technical Writing, CRM
Education
Hinds Community College 2009 — 2010
Associate's degree, Undeclared
Auburn University 2002 — 2003
Bachelor's degree, Anthropology
Faulkner University 2001 — 2001
Bachelor's degree, Bible/Biblical Studies
PGT Industries March 2015 - Present
Envoy air August 2014 - Present
West corporation March 2013 - September 2014
Denny's October 2012 - March 2013
Pizza Hut October 2011 - January 2013
Walmart June 2005 - October 2011
Skills
Management, Warehousing, Customer Service, Inventory Management, Restaurants, Cooking, Restaurant Management, Time Management, Cashiering, Customer Satisfaction, Phlebotomists, Training, Food, Inventory, Food Safety, Catering
Education
American Public University System 2011 — 2012
Schoolcraft College 1991 — 1993
Independent Contractor April 2005 - Present
Manpower (Austin Title Company) June 2012 - July 2012
West Corporation May 2005 - August 2010
Austin Community College June 2001 - July 2005
Albert J. Heinrich, JR P.C. January 2004 - February 2005
Skills
Leadership, Administrative..., Training, Administrative..., Troubleshooting, Management, Team Leadership
Education
Austin Community College 2001 — 2005
A.A.S., Financial Management and Mortgage Banking
Austin Community College 2002 — 2004
Certificate, Real Estate
Austin Community College 2001 — 2002
Certificate, Local Area System Network Administration
Glendale community College
Office Business Technology
West Corporation June 2015 - Present
Johnson Search Group July 2014 - 2015
Gannett Newspapers June 2012 - August 2013
Cumulus Media 2011 - March 2012
Gold's Gym December 2010 - October 2011
Abercrombie & Fitch 2006 - 2010
Quad City Steamwheelers November 2006 - May 2009
Skills
Social Media Marketing, Sales, Management, Marketing Strategy, Public Speaking, Online Advertising, Fitness Training, Marketing Communications, Salesforce.com, Microsoft Office, Telecommunications, Business Strategy, Multimedia Marketing..., Radio Broadcasting, Corporate Communications, Management Consulting, Digital Marketing, Fitness Consulting, Fitness Instruction, Broadcast Journalism, Resume Writing, Speech Writing, Report Writing, Written & Oral..., Recruiting, Healthcare Management, Customer Service, Team Building, Cold Calling, Healthcare, Healthcare Information..., Strategic Planning
Education
Augustana College 2006 — 2010
Bachelor of Arts (B.A.), Business Administration and Communication Studies
Marinette 2003 — 2006
Hunington Resources March 2011 - Present
Insurance Express.com Inc May 2008 - September 2011
The Circle of Care Consultants April 2006 - March 2009
Cloud 10 July 2007 - January 2009
West Corporation July 2007 - January 2009
ABJ Community Services August 1989 - January 1999
Skills
Customer Service, Healthcare Management, Foster Care, Cashiering, Computers, Data Entry, Customer Satisfaction, Customer Experience, Call Center, Call Centers, PowerPoint, Microsoft Office, Management
Education
Southeast Community College 2012 — 2013
Medical Administration Management, Medical/Health Management and Clinical Assistant/Specialist
Ashworth University 2011 — 2012
Medical Office Management/Administration
Centaura College 2010 — 2011
Medical Adminisrtation Management, Medical Administration
West Corporation December 2012 - Present
Cafe Intermezzo 2008 - 2012
Skills
Restaurant Management, Menu Development, Bartending, Hospitality Management, Inventory Management, Recipe Testing, Baking, Gourmet, Menu Costing, Seafood, Serve Safe Certified, Hospitality Industry, Sauces, ServSafe, Food & Beverage, Team Leadership, Customer Service, Food Quality, Process Scheduler, Cashiering, Open Table, Social Media, Food Preparation, Customer Satisfaction, Microsoft Word, Banquets, Microsoft Excel, Multi-unit, Cost Control, Labor Control, Team Building, Sanitation, Training, Culinary Skills, New Restaurant Openings, Cuisine, Recipes, Fine Dining, Data Entry, Social Networking, Time Management, Microsoft Office, Marketing, Culinary Management, POS, Catering, Management, Menu Engineering, Italian cuisine, PowerPoint
Education
Atlanta Technical College 2006 — 2008
Culinary
heritage high
North Beach Income Properties, LLC January 2014 - Present
AT&T Mobility December 2012 - Present
VXI Global Solutions, Inc February 2010 - August 2010
West Corporation July 2006 - January 2010
Infocision April 2005 - June 2006
Bankers Life and Casualty Company December 2004 - March 2005
American Income Life November 2003 - June 2004
Jokym Concession Group July 2003 - November 2003
First Impression Printing April 2000 - May 2002
Hoechstetter Printing June 1996 - April 2000
Skills
Illustrator, Sketching, Graphic Design, Photoshop, Illustration, Adobe Creative Suite, Logo Design, Rendering, Video, Video Editing, graphic design, animation, web desig, customer service, sales, Character Animation, Computer Animation, Public Relations, Customer Service, Animation, Flash, Social Media, Microsoft Office, Social Networking, Web Design, Training
Education
Art Institute of Pittsburgh 2002 — 2003
na, Digital Design
Community College of Allegheny County 1991 — 1994
Associate of Science (A.S.), Criminal Justice and Corrections
Clarke County School District August 2014 - Present
West Corporation November 2012 - Present
Skills
Cosmetics, Beauty Industry, Customer Service, Cosmetology
Education
Ashford University
Bachelor of Arts (BA), Sociology / Child Development
West Corporation July 2013 - Present
Riverview Surgery Center May 2001 - March 2008
Skills
Customer Service, Microsoft Office, Management, Leadership, Team Leadership, Microsoft Word, Customer Satisfaction, Account Management, Sales Management, Telecommunications, Medical Terminology, Medical-Surgical
Education
Ashford University 2011 — 2013
Healthcare Administration, Healthcare
MATC Madison 2000 — 2001
Surgical Technician, Health/Medical
Jefferson High School 1983 — 1987
GED, General Education
Gulf Coast Enterprises October 2014 - Present
Hewlett-Packard July 2012 - October 2014
West Corporation 1998 - 2011
Skills
SDLC, Program Management, Software Project..., Requirements Analysis, Business Analysis, Project Management, Business Process..., Requirements Gathering, SharePoint, Software Documentation, Project Delivery, Business Requirements, Requirements Management, PMO, PMP, Visio
Education
Arizona State University
Bachelor of Arts (BA)
West Corporation October 2011 - Present
Caring About People Inc. January 2011 - Present
Universal Nursing Services March 2004 - Present
West Corporation Revenue Generation June 2004 - June 2006
West Corporation August 1998 - January 2000
TRM Consulting 1997 - 1998
Global Crossings 1989 - 1996
Skills
Call Center, Employee Relations, Recruiting, Leadership, Human Resources, Process Improvement, Management, Interviews, Deferred Compensation, Event Planning, Team Building, Customer Service, Performance Management, Applicant Tracking..., College Recruiting, Policy, Coaching, Onboarding, Customer Retention, Talent Acquisition, Temporary Staffing, Internet Recruiting, Leadership Development, Training, Call Centers, Time Management, Employee Training, Program Management, Employee Engagement, Temporary Placement, Conflict Resolution, Healthcare, Organizational..., New Hire Orientations, Workforce Planning, Cold Calling, Staff Development, Talent Management, Marketing, Sourcing, Technical Recruiting, Employee Benefits, Benefits Administration, Hiring, Personnel Management, HRIS, Resume Writing, FMLA, Staffing Services, Analysis
Education
Ashford University 2009 — 2011
Masters, Health Care Administration, 3.8
Palo Alto College 2004 — 2004
Certification, Certified Nurse Assitant
Johnson & Wales University 1984 — 1989
Bachelors, Marketing
Clearwater Transportation October 2012 - Present
Automax May 2012 - October 2012
Sprint Nextel August 2011 - March 2012
Best Buy January 2006 - September 2011
Walmart January 2001 - January 2002
West Corporation January 2001 - January 2002
Aafes (Warrior Way) January 1997 - January 2000
Skills
Leadership, Sales, Retail, Customer Service, Management, Sales Operations, Troubleshooting, Call Centers, Selling, Teamwork, Wireless, Security, Loss Prevention, Pricing, Customer Satisfaction, Customer Retention, Hardware, Retail Sales, Outlook, Merchandising, Telephone Skills, Hiring, Visual Merchandising, Coaching, Quotas, Planograms, Computer Hardware, Microsoft Word, E-commerce, Cashiering, Microsoft Office
Education
Ashford University 2015 — 2017
Bachelor of Arts (B.A.), Business Administration and Management, General
Central Texas College 2005 — 2007
Associate Degree, Paralegal
Copperas Cove High School 1991 — 1995
Diploma, Recommended
West Corporation November 2014 - Present
JP Morgan Chase January 2011 - November 2014
First Data Corporation July 2010 - January 2011
TD Ameritrade September 2006 - July 2010
First Data Corporation February 2000 - September 2006
Wyeth 1996 - 2000
NuCar Chevrolet January 1990 - February 1996
Skills
Project Planning, Software Quality..., Technology Needs..., Vendor Management, Program Management, Business Analysis, Agile Methodologies, Feasibility Studies, Quality Assurance, Service Design, Requirements Analysis, Regression Testing, Software Documentation, SDLC, Unix, Process Improvement, PMO, SharePoint, Requirements Gathering, Testing, Quality Center, Business Process..., Risk Management, Resource Management, Software Project..., Data Warehousing, System Testing, Manual Testing, Agile Project Management, Waterfall, Project Management, SQL, Integration, PMP, User Acceptance Testing, Strategic Planning, Visio, Management, Performance Testing, Test Management, Leadership, MS Project, Business Requirements, Project Portfolio..., Test Planning, Software Development, Test Automation, Agile Testing, Payment Systems, IT Management
Education
Art Institute of Pittsburgh 2007 — 2009
Graphic design
Art Institute of Philadelphia 1992 — 1996
Visual Communication
Anthem, Inc. January 2015 - Present
Alorica April 2013 - December 2014
IBEX Global February 2011 - September 2011
West Corporation October 2009 - March 2010
AAFES August 2004 - October 2008
Walmart November 2002 - August 2004
Skills
Forklift Operator, Order Picking, Customer Service, Inventory Management, Distribution Center..., Order Processing, UPS Shipping, Order Fulfillment, Inventory Accuracy, Shipping, Inventory, Warehousing, Warehouse Management, Physical Inventory, Material Handling, Inventory Control, Deliveries, Dispatching, Cashiering, Internet Recruiting, Stock Control
Education
Ashworth University 2011 — 2012
pharmacy tech, Pharmacy
Non-Profit Organization January 2005 - Present
West Corporation June 2013 - July 2014
The Atlanta Journal-Constitution 1989 - 2010
Skills
Administrative..., Event Planning, Event Management, Fundraising, Nonprofits, Office Management, Public Relations, Social Media, Outlook, Social Networking, Volunteer Management, Customer Service, PowerPoint, Newsletters, Time Management, Microsoft Office, Data Entry, Microsoft Word, Community Outreach, Marketing, Microsoft Excel, Facebook, Teamwork, Administration, Editing, Administrative..., Management
Education
Ashford University 2010 — 2012
Associate of Arts (A.A.), Business
Americold Logistics, LLC. April 2015 - Present
AmeriCold Logistics, LLC. June 2010 - April 2015
West Corporation July 2009 - May 2010
Convergys 2006 - 2008
Skills
Microsoft Excel, Customer Service, Outlook, Billing Services, Microsoft Office, Time Management, Access, Inventory Management, Customer Satisfaction, Data Entry, Invoicing, Call Centers, Training, Telephone Skills, Microsoft Word, Management, Payroll
Education
Ashworth College 2014 — 2015
Medical Office Assistant Certification, Health/Health Care Administration/Management
Menasha High School 1997 — 2001
High School Diploma, General Studies
M/A/R/C Research June 2013 - Present
M/A/R/C Research March 2011 - June 2013
M/A/R/C Research October 2009 - March 2011
M/A/R/C Research June 2009 - October 2009
The University of Georgia July 2008 - May 2009
West Corporation September 2007 - August 2008
LiveOps and West Corporation December 2004 - September 2007
J.W. Broadcasting March 2007 - May 2007
Skills
Survey Design, Quantitative Research, Marketing Research, Market Research, Advertising Research, Reporting & Analysis, Strategic Consulting, Research Design, Consumer Packaged Goods..., Financial Services..., Restaurants and..., Retail Research, Creative Research..., International Research, Product and Concept..., Advanced Analytics, Pharmaceutical Research, Written & Oral..., Qual-Quant Research, Cross-functional Team..., Segmentation, Focus Groups, Consumer Behaviour, Questionnaire Design, Brand Equity, Customer Insight, Competitive Intelligence, Analytics, Qualitative Research
Education
University of Georgia - Terry College of Business 2008 — 2009
Master's degree
Art Institute of Atlanta 2005 — 2007
Bachelor’s Degree
Penn State University 1997 — 2000
Lowe's Home Improvement April 2014 - Present
Hope Church Dubuque July 2012 - Present
Lowes Home Improvement March 2013 - March 2014
NRG Creations May 2008 - April 2012
Sedona Staffing June 2007 - August 2007
West Corporation September 2005 - October 2006
Skills
Beta Testing, Microsoft Office, Communications, Fine Art, Craft, Attention to Detail, Organization, Problem Solving, Online Research, Testing
Education
University of Dubuque 2003 — 2005
Bachelor of Science (BS), Graphic Design & Interactive Media, 3.7
Ashford University 2002 — 2003
GE Energy March 2012 - Present
Personal Inventor April 2005 - Present
West Corporation June 2010 - January 2011
Shoe Show, Inc July 2007 - May 2008
Lucas-Forman, Inc July 1997 - November 2006
Education
Appalachian State University 1990 — 1994
BS, Industrial Engineering Technology
Appalachian State University
Graduate in B.S, Industrial Engineering Technology Product Design
U.S. Army 2008 - Present
West Corporation August 2006 - November 2007
KraftMaid Cabinetry June 2006 - August 2006
Skills
Attention To Detail, Typing, maintaining files, maintaining law library, conducting..., Research, Microsoft Office, Windows 7, Mac OS X, Document Drafting, military justice, summarize testimony, Security Clearance, Public Speaking, Writing, motivating others, Originality, acting quickly, Priority Setting, Team Building, Planning, expressive, Follow-up, enthusiasm, Group Presentations, using computers, loyalty, respectful, Highly Adaptable, Flexible Working
Education
Grand Valley High School 2005 — 2006
High School Diploma, General Education
Ashtabula County Joint Vocational School 2004 — 2005
None, Public Safety Academy
Work From Home With Wellness February 2008 - Present
West Corporation April 2005 - Present
Skills
Home Based Marketing, Customer Focused..., Team Leadership Support, Setting High Goals For...
Education
American Intercontinental University
Southwest Tennessee Community College
TD Ameritrade June 2013 - Present
TD Ameritrade June 2013 - June 2013
TD Ameritrade March 2013 - May 2013
Consolidated Kitchens and Fireplaces September 2011 - March 2013
West Corporation March 2011 - September 2011
U.S. Army June 2007 - June 2010
Farmers Insurance & Financial Services November 2006 - June 2007
Union Pacific Railroad January 2004 - October 2006
Nebraska Book Company January 2000 - September 2003
US Army March 1994 - March 1998
Skills
Supervisory Skills, Purchasing, Customer Service, Excel, Outlook, Microsoft Office, Problem Solving, Process Improvement, Troubleshooting, Strategic Planning, Word, Inventory Management, Operations Management, PowerPoint, Public Speaking, Administration, Research, Customer Relations, Team Leadership, Analysis, Scheduling, Coaching, Documentation, Computer Hardware, Data Analysis, Project Coordination, Operating Systems, Insurance, Customer Satisfaction, Budgeting, Negotiation, Business Analysis, Compliance, Program Management, Policy, Project Planning, Leadership Development, Team Management, Event Planning, Security, Six Sigma, Social Media, MBA, Windows 7, Transportation/Logistics..., Creative Writing, Technical Writing, Published Author, Marketing, Book Sales
Education
Aspen University 2012 — 2013
Master of Business Administration (MBA), MBA, A
Doane College 1998 — 2002
BS, Information Systems Management, B+
US Navy July 2012 - November 2014
US Navy December 2008 - November 2014
US Navy October 2010 - February 2011
T-Mobile 2007 - 2008
West Corporation 2006 - 2007
Skills
Security Clearance, Needs minimal..., Uses knowledge to solve..., Positive leadership,..., Team builder,..., Values differences as..., Employee Training, Instructor-led Training, Always produces..., Energetic,..., Plans/prioritizes..., Superb organizer, great..., Meets goals and employs..., Reliable, dependable..., Clear and timely..., Performs well in..., Microsoft Office, Outlook, Customer Service, Social Media, Financial Accounting, Office Management, Supervisory Skills, Military Operations
Education
Regent University
Bachelor of Science (B.S.), Psychology
American Public University System 2012 — 2014
General Studies, 3.285
Peak Health and Wellness Centers August 2008 - Present
RIESTER May 2006 - April 2008
Southern Wine & Spirits January 2004 - February 2006
West Corporation September 2000 - November 2002
Skills
Public Speaking, Sales & Marketing, Strong interpersonal..., Account Management, Facebook, Fundraising, Leadership skills, Acted as liaison..., Highly motivated..., Team-oriented, Yoga, Team Leadership, Fitness, Leadership, Public Relations
Education
Arizona State University
Bachelor of Applied Science (BASc), Communication and Business
Paladin Geological Services, LLC June 2015 - Present
Weatherford January 2015 - February 2015
Weatherford April 2014 - January 2015
Weatherford December 2013 - January 2015
Weatherford October 2013 - January 2015
Horizon Well Logging, LLC February 2012 - October 2013
Veterans Tree Service March 2011 - May 2012
Carlson Wagonlit Travel January 2008 - February 2011
West Corporation March 2003 - November 2007
Skills
Training, Petroleum Geology, Travel Management, Business Travel, Travel Planning, Leisure Travel, Travel, Employee Training, Scuba Diving, Master Scuba Diver, Computer Hardware, Computer Proficiency, Computers, Geology, Mud Logging, Tree Climbing, Tree Service, Mechanics, Automotive Repair, Logging, Oil & Gas, Formation Evaluation, Earth Science, Petroleum
Education
Austin Community College 2012 — 2016
Mechanical Engineering, Mechanical Engineering
Blogstaffing February 2013 - August 2014
Tec-Masters, Inc. May 2007 - April 2009
West Corporation August 2005 - July 2006
Analytical Services, Inc. July 2002 - February 2004
Skills
Employee Relations, Workers Compensation, FMLA, Employment Law, Employee Benefits, Human Resources, Personnel Management, Training, Succession Planning, System Administration, Recruiting, Security Clearance, Policy, Benefits Administration, Deferred Compensation, New Hire Orientations, Employee Handbooks, Affirmative Action, Management, Team Building, EEOC, Software Documentation, Grievances, Payroll, Strategic Planning, Job Fairs, Onboarding, HRIS, College Recruiting, Workforce Planning, Applicant Tracking..., Job Descriptions, Organizational..., Employee Training, HR Policies, Technical Recruiting, Labor Relations, OFCCP, Time Management, Sourcing, Talent Acquisition, Temporary Placement, Performance Appraisal, EEO, Internet Recruiting, Compensation, Talent Management, Performance Management, Interviews, Leadership Development
Education
Athens State University 2013 — 2014
Acquistions and Contracts Certificate, Acquistions/Contracts
American Intercontinental University 2004 — 2004
M.B.A., Human Resource Management
Athens State University 1999 — 2001
B.B.A., Human Resources Management
West Corporation July 2014 - Present
West Corporation September 2011 - July 2014
TeleVox Software (Division of West Corp) 2009 - October 2011
West Interactive (Division of West Corp) 2007 - 2009
ACM (Ancillary Care Management) 2007 - 2007
West Corporation (West Corp Services) 2005 - 2007
InterCall (Division of West Corp) 2001 - 2005
Auburn University 1998 - 2001
Skills
Integration, Project Management, Leadership, Management, Team Management, Recruiting, Telecommunications, IVR, Call Center, Vendor Management, Budgets, SaaS, VoIP, Software Project..., Software Development, Agile Methodologies, Product Management, Process Improvement, Program Management, Unified Communications, SDLC, Cloud Computing, Telephony, Mobile Devices, Disaster Recovery, Business Intelligence, PMP, Strategy, Strategic Planning, Data Center, Call Centers, Databases, IT Management, Enterprise Software, Requirements Analysis, SharePoint, Cross-functional Team..., CRM, Outsourcing, ITIL, Virtualization, Networking, Information Technology, Account Management
Education
Troy University 2002 — 2004
Master of Business Administration (M.B.A.), 3.7
Auburn University 1998 — 2001
Bachelor's Degree, Management Information Systems (MIS)
Pragmatic Marketing 2009 — 2009
Certified Product Manager
Gatlin Education 2006 — 2006
Six Sigma Green Belt
Project Management Institute (PMI) 2005 — 2005
Project Management Professional (PMP), Project Management
Marriott Vacations Worldwide August 2011 - October 2014
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines May 2011 - March 2014
Marriott Vacation Club International June 2006 - February 2011
West Corporation March 2008 - March 2010
Orange County Public Schools March 2005 - May 2006
Fantasy Granite Corporation August 2003 - November 2005
Ro-An Industries Corp November 2001 - May 2003
Ann Taylor June 1995 - November 2001
Skills
Customer Service, Customer Satisfaction, Sales, Inventory Management, Training, Call Centers, Outlook, Data Entry, Leadership, Management, Networking, Team Building, Team Leadership, Technical Support, Hospitality, Microsoft Office, Customer Experience, Telephone Skills, System Administration, Microsoft Excel, Teamwork, Time Management, Windows, Microsoft Word, HTML5, CSS3
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
Baruch College, City University of New York (CUNY) 1998 — 2000
BBA, Computer Information Systems
Queensborough Community College 1995 — 1998
AAS, Computer Information Systems
N/A May 2010 - Present
American InterContinental University August 2010 - November 2011
West Corporation March 2010 - May 2010
AAFES August 2007 - February 2010
Mutual of Omaha May 1993 - January 1994
Education
American InterContinental University 2010 — 2011
Associates, Business
Carnival Cruise Lines February 2014 - Present
West Corporation July 2013 - February 2014
Asurion March 2011 - March 2013
TeleTech May 2007 - December 2012
Skills
Customer Service, Customer Satisfaction, Customer Oriented, Technical Support, Close Attention to..., Highly motivated..., Situational Leadership, Teamwork, Team-oriented, Dependable Team Player, Keen Listener, Learning Quickly, Microsoft Office
Education
Ashworth College 2014 — 2014
Diploma, Medical Claims and Billing
Laurens District 55 High 2002 — 2003
Sitel July 2014 - Present
West Corporation April 2014 - Present
Alpine Access April 2014 - July 2014
West Corporation June 2013 - March 2014
Sling Shot LLC, Mall Attractions LLC September 2012 - January 2013
Sears, Roebuck and Co. July 2012 - September 2012
Planned Parenthood Federation of America October 2011 - December 2011
Michaels Stores, Inc. September 2010 - January 2011
YMCA September 2008 - September 2009
Skills
Adobe Illustrator, Adobe Photoshop, Adode Indesign, Illustrator, Adobe Creative Suite, InDesign, Layout, Mac, Sketching, Adobe Acrobat, Drawing, Typography, Photoshop
Education
Art Institute of Atlanta 2009 — 2012
Bachelor of Fine Arts (BFA), Graphic Design
PROFESSIONAL SKILLS May 2002 - July 2013
Convergys August 2012 - March 2013
West Corporation August 2011 - August 2012
American Support December 2010 - June 2011
Super 8 Motel April 2007 - July 2009
Skills
Marketing Strategy, Social Media, Hospitality Management, Team Building, Marketing, Event Management, Customer Service, Event Planning, Public Speaking, Graphic Design, Strategic Planning, Photoshop, PowerPoint, Advertising, Microsoft Excel, Social Media Marketing, Public Relations, Microsoft Word, Computer Repair, Video Editing, Editing, After Effects, Avid Media Composer, Troubleshooting, Microsoft Office
Education
American InterContinental University
Bachelor of Fine Arts, Media Production
Family Sabbatical February 2009 - December 2009
Pizza Venture of San Antonio February 2007 - February 2009
West Corporation September 2005 - November 2006
The Wild Cart February 2001 - September 2004
Gulf Prosthetic & Orthotic Consultants November 2000 - September 2004
Skills
Medical Terminology, Medical Billing, Medicare, Medicaid, Medical Coding, Windows, Computer Literate, Phone Skills, File Systems, Teamwork
Education
Sanford Brown Institute 2010 — 2011
Certificate, Medical Billing & Coding
University of the Incarnate Word 1996 — 1998
B.A., Psychology
Austin College 1985 — 1988
Psychology
Southern Company July 2013 - Present
The Wendy's Company August 2010 - July 2013
West Corporation January 2005 - August 2010
Foundry, West Point March 2002 - January 2005
West Point Stevens (Lanier/Carter Mill) January 2001 - March 2002
Skills
Troubleshooting, Unified Communications, Unified Messaging, Microsoft Exchange, Blackberry Enterprise..., Mobile Devices, Active Directory, Fax over IP, Lync Server 2010, SharePoint, Cisco Call Manager, Video Conferencing, Customer Oriented, Blackberry, Technical Support, SCCM, Call Centers, Disaster Recovery, LAN-WAN, Servers, System Administration, Windows, Network Administration, System Deployment, Windows Server, Switches, Cisco Technologies, Lotus Notes
Education
American Public University System 2015 — 2020
Bachelor's degree, Information Technology
SUSCC 2003 — 2005
NA, Business
Valley High School 1999 — 2003
High School Diploma
Lockheed Martin May 2015 - Present
T. Rowe Price December 2014 - May 2015
Lockheed Martin February 2013 - November 2014
Aquino Systems November 2008 - November 2013
West Corporation March 2012 - September 2012
DeltaBahn LLC May 2011 - September 2011
T. Rowe Price November 2010 - April 2011
Be The Match operated by National Marrow Donor Program June 2010 - September 2010
Kaplan College February 2010 - June 2010
Chevron January 2007 - November 2008
Skills
SharePoint, Project Portfolio..., PMP, Project Management, Project Server, PMO, Software Project..., EPM, MS Project, Software Documentation, Project Planning, Business Process, System Administration, Microsoft Project, Business Analysis, Testing, Integration
Education
Bakersfield College
VF Asia Ltd. March 2012 - December 2014
VF Corporation July 2008 - February 2012
West Corporation February 2002 - August 2006
Skills
Strategic Sourcing, Supply Chain Management, Supply Chain, Inventory Management, Process Improvement, Business Process..., SAP, Cross-functional Team..., Access, Procurement, Forecasting, Data Analysis, Operations Management, Six Sigma, Logistics, Project Management, Business Analysis, ERP, Quality Assurance, Sourcing, Demand Planning, MRP, Management, Analysis, Leadership, Business Process..., Vendor Management, Program Management, Change Management, Microsoft Excel, Project Planning, Team Leadership, Strategic Planning
Education
Arizona State University, W. P. Carey School of Business 2006 — 2008
Master of Business Administration (MBA), Logistics, Materials, and Supply Chain Management
University of Nebraska at Kearney 1997 — 2001
BS, Computer Science
Future Stars
Future Stars
K&S Cleaning Service November 2012 - Present
West Corporation November 2007 - March 2013
Road America January 2007 - December 2007
Manpower Staffing @ Chattahoochee Valley Community College March 2006 - May 2006
Manpower Staffing @ Chattahoochee Valley Community College January 2006 - March 2006
Skills
Customer Service, Customer Retention, Phone Etiquette, Filing, Order Processing, Order Fulfillment, Retail Sales, Telemarketing
Education
Ashford University 2014 — 2016
Bachelor of Arts (B.A.), Entrepreneurial and Small Business Operations
West Corporation May 2015 - Present
West Corporation January 2013 - Present
Cintas September 2010 - January 2013
Nordstrom June 2010 - August 2010
Baylor University Annual Giving June 2009 - August 2009
Skills
Sales, Sales Process, Cold Calling, Customer Service, Sales Presentations, Leadership, Account Management, Selling, Direct Sales, Sales Operations, Solution Selling, B2B, Salesforce.com, Customer Retention, Sales Management, Lead Generation, Deal Closure, New Business Development, Territory, Consultative Selling, Closing Deals, Sales Representatives, Technology Integration, Enterprise Technology..., Unified Communications
Education
Baylor University 2006 — 2010
Bachelor of Arts Degree, Speech Communication
Baylor University 2006 — 2010
Bachelor of Arts (BA), Business/Corporate Communications
Connextions October 2012 - Present
West Corporation May 2008 - October 2012
Bluegreen Vacations January 2008 - December 2008
GEICO January 2007 - January 2008
Skills
•Handle incoming calls..., •Arranged seminars by..., •Set targets for Sales..., •Monitored and..., •Planned the sales..., •Assessed..., •Maintained the daily..., •Daily tracked number..., •Excellent knowledge...
Education
American Public University System 2010 — 2012
Associate of Science (A.S.), Computer Database Management
West Corporation January 2012 - September 2012
Policy Studies Inc November 2011 - February 2012
Petland Omaha January 2010 - October 2010
Time Warner Cable January 2004 - June 2007
Time Warner Cable May 2001 - January 2002
Time Warner Cable March 2000 - May 2001
Skills
Archer Database Admin -..., Corporate Trainer - 7+..., Web Design, Social Media Marketing, Risk Management, Auditing, Network Security, Network Engineering, Microsoft Office, Testing, Troubleshooting, Team Leadership, TCP/IP, Team Management, Team Building, Website Development, Newsletter Writing, Newsletter Design, Newsletter Production, Computer Security, Newsletters, Telecommunications, VoIP, Visio, Account Management, Vendor Management, Training, Strategic Planning, Wireless, Networking
Education
2008 Omaha Metro Community College 2008 — 2008
Associate, Business Management
Austin Community College 2002 — 2002
Certification, Cisco Certified Network Associate
Austin Community College 2000 — 2002
Associates, Web Design & Multimedia
West Corporation January 1995 - Present
West Corporation January 1999 - January 2006
West Corporation January 1996 - January 1999
Skills
Data Center, VoIP, Vendor Management, Cisco Technologies, Disaster Recovery, IT Management, Telecommunications, IVR, Telephony, Security, Virtualization, Call Center, Switches, WAN, Call Centers
Education
American Sentinel University, Birmingham 2000 — 2005
Bachelor of Science (B.S.), Information Technology
University of Nebraska-Lincoln
DK Synergystics January 2008 - Present
Mike Schmitz Automotive Group September 2009 - April 2012
City of Dothan March 2009 - October 2009
Program Car Sales March 2005 - August 2008
Gilland Chevrolet Program Car Sales March 2002 - August 2008
Larry Paul Catering January 1998 - January 2008
Outlet Rental Car and Truck Sales March 2003 - March 2005
West Corporation January 1998 - January 2003
Reckitt Benckiser September 1986 - March 1998
US Navy October 1982 - October 1986
Skills
Sales Management, Bicycle, Sales, Direct Sales, Automotive Sales..., Hiking, Canoeing, Beaches, Cycling, Selling Skills, Eagerness to Learn, Positive Can-do Attitude, Exceptional Listener, Salesforce.com, Cold Calling, Time Management, Credit, Lead Generation, Retail, Management, Marketing, Start-ups, Customer Service, Training, Customer Satisfaction, Customer Retention, Sales Operations, Selling, Team Building
Education
Auburn University 1981 — 1983
BS in Hard Knocks, Extracurriclular Activities
Northview High School 1977 — 1980
Diploma, All the stuff they teach you at high school
Science & Engineering Services Inc April 2008 - Present
Science and Engineering Services, Inc. June 2006 - Present
Engineering Service, Inc June 2006 - Present
Engineering Service, Inc June 2006 - April 2008
West Corporation May 2000 - June 2003
West Corporation May 2000 - January 2003
BILL HEARD July 2000 - October 2000
Skills
Troubleshooting, Call Center, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Customer Service, Microsoft Office, Security Clearance, Customer Satisfaction, Process Improvement, Team Building, Project Planning, Team Leadership, Logistics, Operations Management, Program Management, Aerospace, Army, DoD, Manufacturing, Supervisory Skills, Military, Software Documentation, Government Contracting, Defense, Government, Procurement, Analysis, Helicopters, Project Management, Military Experience, Military Operations, Aviation, Call Centers
Education
Athens State University 2014 — 2017
Bachelor's degree in Accounting, Business, Management, Marketing, and Related Support Services
Calhoun Community College 2010 — 2014
Associates, General Studies
Jacksonville State University 1994 — 1996
N/A, ACCOUNTING
U.S. Department of Commerce / U.S. Census Bureau / 2010 Census February 2010 - August 2010
West Corporation May 2009 - July 2009
U.S. Department of Commerce / U.S. Census Bureau / 2010 Census March 2009 - May 2009
Tech USA, Inc September 2008 - October 2008
ACS State Healthcare, LLC / TMHP (Texas Medicaid Healthcare Partnership) November 2006 - September 2007
ACS State Healthcare, LLC / TMHP (Texas Medicaid & Healthcare Partnership March 2000 - November 2006
ARA/Austin Radiological Association September 1997 - October 2001
ARA/Austin Radiological Association September 1997 - March 1998
Positive Air, Inc February 1997 - June 1997
Medical Intercepts Systems May 1996 - November 1996
Skills
Access, Insurance, Public Speaking, Customer Service, Training, Recruiting, Leadership
Education
LeTourneau University
Bachelor, Business Administration
Baylor College of Medicine
MTI Vocational School
Certificate, Computer Applications
NetNearU September 2009 - August 2011
BNY Mellon August 2007 - August 2009
West Corporation July 2005 - July 2007
DecisionOne January 2005 - June 2005
Universal Computer Systems December 2002 - December 2004
OfficeMax September 1997 - September 1999
Skills
Troubleshooting, Customer Service, Microsoft Office, Operating Systems, Excel, Word, SQL, PowerPoint, Call Center, Testing, Customer Relations, Outlook, XP, Computer Hardware, Printers, Documentation, Windows, Software Installation, Cabling, Access, Problem Solving, Customer Satisfaction, Technical Writing, Quality Assurance, Account Management, Visio, HTML, Team Building, Mac OS X, Vendor Management, Product Management, Security, DNS, Research, Data Analysis, Laptops, VPN, Desktop Support, Hardware, TCP/IP, Lotus Notes, MS Project, Windows 7, Technical Training, Routers, Deployment, Databases, System Administration, DHCP, Team Leadership
Education
Austin Community College 2011 — 2015
Associate’s Degree
Texas A&M University 1996 — 2000
Bachelor’s Degree
Mclennan Community College 1997 — 1997
Supplemental to Texas A&M
Blinn College 1996 — 1997
Supplemental to Texas A&M
West Corporation July 2014 - Present
Fitzgerald, Schorr, Barmettler & Brennan, P.C., L.L.O. May 2010 - June 2014
US Courts May 2009 - April 2010
Jamba Juice November 2002 - August 2008
CompUSA 1999 - 2000
Skills
Litigation, Legal Research, Civil Litigation, Estate Planning
Education
Creighton University 2008 — 2011
MBA, Business Management
Creighton University School of Law 2008 — 2011
JD
Arizona State University - W. P. Carey School of Business 2006 — 2008
Bachelor of Science, Management
Volunteers of America-Texas July 2015 - Present
Amedisys Home Health & Hospice August 2013 - March 2015
St. Mary's University August 2011 - May 2013
US Army October 1998 - November 2004
San Antonio College (SAC), Police Department August 1997 - October 1998
West Corporation May 1995 - August 1997
Skills
Community Outreach, SPSS, Higher Education, Research, Qualitative Research, Public Speaking, Critical Thinking, Program Development, Social Services, Volunteer Management, Nonprofits, Microsoft Office, Microsoft Excel, Microsoft Word, Sociology, Community Service, Customer Service, Public Relations, Creative Writing, Creativity, Arts, Interviewing Skills, Organizational..., Military, Army, Close Attention to..., Setting Appointments, Goal Oriented, Running, Team Leadership, Presentations, Cold Calling, Data Collection, Filing, Record Maintenance, Conflict Resolution
Education
St. Mary's University 2009 — 2013
Bachelor of Arts (B.A.), Sociology
Barstow Community College 2005 — 2007
Associate of Arts (A.A.), Social Sciences
PasuTech LLC September 2014 - September 2015
West Corporation December 2013 - August 2014
Bellevue University August 2012 - December 2013
University of Nebraska Medical Center April 2012 - August 2012
Bellevue University December 2011 - April 2012
University of Nebraska Medical Center September 2009 - December 2010
Skills
Judgment and Decision..., Negotiation, Data Analysis, Complex Problem Solving, Business Analysis, Training, Software Documentation, Operations Analysis, SAP, Service Orientation, Systems Analysis, Management of Financial..., Management of Material..., Systems Evaluation, Administration and..., Time Management
Education
Bellevue University
MBA, Supply chain management
Annamalai University
Masters in Human Resource Management
Bangalore University
Master of Science (MS)
Bangalore University
BSc
ComputerTrainMe.org August 2012 - Present
Huntsvilles City Schools September 2011 - Present
Oak Ridge National Laboratory June 2014 - August 2014
WEST Corporation May 2007 - February 2012
WEST Corporation October 2005 - May 2007
Mobile Parks and Recreations Department January 2004 - September 2005
Integrity Media September 2003 - September 2005
Skills
Training, Team Leadership, Exceptional Listener, Computer Application..., Customer Service, Role Model, Social Skills, Time Management, Financial Management..., Videography, Photography, Volunteering, Social Listening, Public Speaking, TeamViewer, Team Building, Curriculum Development, Interviewing Skills, Personal Budgeting, Entrepreneurship, Negotiation, Problem Solving, Social Networking, Community Outreach, Sales&Marketing, Microsoft Office, Handle Confidential..., ReportBuilder, Travel, Conflict Resolution, Call Center, Leadership, Management, Leadership Development, Program Management, System Administration, Outlook, Networking, Customer Satisfaction, Social Media, Technical Support, Process Improvement, Access, Sales, Troubleshooting, Software Documentation
Education
J F Drake State Technical College
Associate's degree, Computer Information Systems, 4.0
Strayer University- Alabama 2011 — 2014
Masters, Acquisition, 3.6
Auburn University at Montgomery 2000 — 2003
Bachelor of Science, Business Administration
Bishop State Community College 1997 — 1999
Associate's degree, Computer Science, 3.2
Intuit January 2015 - Present
West Corporation January 2014 - January 2015
Chang-Bai Enterprise Company, LLC August 2011 - January 2015
U.S. Bank January 2004 - August 2011
Skills
Consultative Selling, Sales Management, Financial Analysis, Consumer Lending, Coaching, Retail Banking, Training & Development, Account Management, Small Business Lending, Client Prospecting, Relationship Management, Logistics Management, Underwriting, Communication, Team Building, Salesforce.com
Education
Arizona State University 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Organizational Leadership
University of Phoenix 2013 — 2015
Associate's degree, Accounting
Telenetwork LLC July 2009 - Present
West Corporation November 2006 - January 2009
Account Now August 2007 - June 2008
Skills
XP, Troubleshooting, Windows XP, Technical Support, Windows 7, Active Directory, Windows Server, Computer Hardware, Networking, Windows, Servers, Microsoft Office, Operating Systems, Software Documentation, Customer Service, Call Centers, Customer Satisfaction, Help Desk Support, Software Installation
Education
American InterContinental University 2004 — 2004
Stephen F. Austin State University 2001 — 2003
HCA Parallon Group December 2012 - Present
Loews Financial Service Center September 2011 - December 2012
U.S. Bank January 2011 - August 2011
U.S. Bank March 2010 - December 2010
Cracker Barrel June 2008 - December 2009
West Corporation October 2007 - June 2008
DIRECTV, Inc April 2007 - October 2007
Volunteers of America October 2006 - February 2007
Riverview Gardens Early Childhood Education Center August 2004 - August 2005
Skills
Loans, Small Business Lending, Consumer Lending, Banking, Credit, Commercial Banking, Commercial Lending, Retail Banking, Credit Analysis, Lines Of Credit, Mortgage Lending, Loan Origination, Cross Selling, Mortgage Banking, Portfolio Management
Education
Ashford University 2014 — 2015
Master of Business Administration (M.B.A.), Project Management
ALABAMA A&M UNIVERSITY 2005 — 2009
Bachelor of Science, Finance
Trident Technologies June 2015 - August 2015
U-Haul International, Inc. April 2013 - October 2013
West Corporation September 2007 - October 2007
CTI November 1997 - June 1998
Stoughton Trailers, LLC April 1997 - November 1997
Arby's Restaurant Group, Inc. September 1996 - June 1997
Monterey Mills December 1996 - April 1997
Kmart January 1995 - April 1995
Dunkin Donuts June 1994 - October 1994
McDonald's Corporation September 1993 - June 1994
Skills
Customer Service, Sales, Microsoft Office, Problem Solving, Leadership, PowerPoint, Microsoft Word, Retail, Time Management, Teamwork, Merchandising, Customer Satisfaction, Training, Social Networking, Cashiering, Cash Register, Microsoft Excel, Management, Human Resources, Data Entry, Social Media
Education
Athens State University 2014 — 2017
Bachelor's degree, Human Resource Management & Logistics and Supply Chain Management, 3.8
John C Calhoun State Community College 2011 — 2014
Transfer, General Studies, 3.84
PayPal September 2015 - Present
West Interactive Services May 2014 - August 2015
West Interactive Services December 2013 - May 2014
West Notifications Group December 2010 - December 2013
West Interactive September 2005 - September 2010
West Corporation September 2001 - September 2005
West Corporation January 1998 - September 2001
West Interactive June 1996 - January 1998
Four Seasons Hotels and Resorts 1992 - 1994
Cheapshots Photography 1990 - 1992
Skills
Public Speaking, IVR, Customer Relations, Speech Recognition, SMS, Management, Sprint Planning, Scrum, Training, Team Management, Customer Service, CTI, Leadership, Quality Assurance, Customer Experience, Call Centers, Telecommunications, Contact Centers, Workforce Management, CRM, Business Analysis, Marketing, Vendor Management, Telephony, SaaS, Customer Satisfaction, Enterprise Software, Product Management, Customer Retention, VoIP, Account Management, Process Improvement, Program Management, Team Leadership
Education
American University 1987 — 1991
BA, Public Communication
American University 1987 — 1991
BA Public Communication, Public Relations, Advertising, and Applied Communication
Randstad March 2014 - Present
MAXIMUS March 2014 - Present
Convergent Communications October 2009 - January 2013
West Corporation June 2008 - June 2009
Convergys March 2002 - December 2005
Skills
Customer Service, Call Centers, Microsoft Office, Windows, Outlook, Microsoft Excel, PowerPoint, Troubleshooting, Networking, Telephony, Telecommunications, Cisco Technologies, Microsoft Word
Education
Ashford University 2013 — 2017
Bachelor of Human Resource Management
Lenoir Community College 1998 — 1999
Associate of Arts (AA), Culinary Arts/Chef Training
Cognizant Technology Solutions Canada December 2011 - Present
West Corporation December 2011 - Present
Cognizant Technology Solutions May 2010 - December 2011
Aetna, Inc. May 2010 - December 2011
Aetna 2010 - 2011
Eagle Consulting May 2006 - June 2008
Skills
SDLC, ASP.NET, Web Services, SQL, XML, WCF, .NET, ASP.NET MVC, C#, .Net Framework 4.0, .Net Parallism, jQuery, JavaScript, Linq, PLINQ, LINQ, IIS, VB.NET
Education
Anna University 2005 — 2008
Master of Engineering, Applied Electronics
North American Indoor Football August 2015 - Present
The TJX Companies, Inc. September 2014 - May 2015
Kubota May 2014 - July 2014
Express Employment Professionals July 2013 - April 2014
West Corporation June 2012 - December 2012
Carlisle Hotel March 2012 - September 2012
Omaha Beef Football Organization February 2012 - September 2012
The Home Depot February 2010 - May 2011
Shedd Auto Sales March 2007 - October 2010
ETCON Employment Solutions February 2009 - May 2009
Skills
Football Knowledge, Team Operations, Office Administration, Sports Marketing, Highly Dedicated, Goal Oriented, Customer Service, Cashiering, Phone Etiquette, Distribution Center..., Highly Reliable, Microsoft Word, Inventory, Teamwork, Data Entry, Sales, Pallet Jack, Computer Savey, Go to Guy
Education
Athens Technical College 2007 — 2007
GED, GED
Santa Nicholas Productions December 1995 - Present
Trinity Lutheran Church August 2011 - December 2012
West Corporation January 2012 - May 2012
West Corporation December 2008 - January 2012
West Corporation February 2008 - December 2008
Skills
Training, Customer Satisfaction, Music, Call Centers, Customer Service, Graphic Design, Outlook, Team Building, Microsoft Word, Team Leadership, Hiring, Customer Retention, Supervisory Skills, Microsoft Office, Microsoft Excel, Troubleshooting, Sacred Music, Liturgical Music, Sewing, Liturgy, Organist, Interior Design, AutoCAD, Costume Design, Portraying Santa Claus, Acting, Singing, Stage Makeup, Voice Acting, Space planning, Prop Building
Education
Art Institute of Pittsburgh 1999 — 2001
Diploma, Residential Interior Design
Erie County Vocational Technical School 1997 — 1999
PA State Skills Certificate, Advertising Layout and Design
Gate Gourmet July 2015 - Present
Huntington Ingalls Industries, Inc. June 2014 - March 2015
Faneuil Inc February 2012 - June 2014
Faneuil Inc July 2011 - January 2012
Faneuil Inc October 2008 - August 2011
West Corporation May 2007 - October 2008
Skills
Human Resources, Call Centers, Quality Assurance, Software Documentation, Training, Forecasting, Workforce Management, Microsoft Excel, Process Scheduler, Customer Satisfaction, Employee Benefits, Microsoft Office, Benefits Administration, Customer Experience, Employee Relations, Performance Management, Deferred Compensation, HRIS, PowerPoint, Microsoft Word, Telephone Skills, Staffing Models, Windows, Report Writing, Bilingual-Spanish, Able To Multi-task, Attention To Detail, Business Reporting, Scheduling, Intraday Analysis, Excel, Word, IEX TotalView, FMLA, Ultipro
Education
American InterContinental University 2005 — 2006
Business
Universidad Interamericana de Puerto Rico 2000 — 2003
Electric Engineering
Apple May 2015 - Present
Apple June 2014 - May 2015
Apple January 2014 - June 2014
Volt May 2013 - January 2014
GameStop April 2012 - May 2013
NetNearU June 2008 - August 2011
Duddley's Draw February 2006 - June 2008
West Corporation November 2004 - November 2005
DecisionOne August 2003 - August 2005
Skills
Scripting, Game Design, Unreal Engine 3, Level Design, Video Games, Game Development, Technical Support, Photoshop, Gameplay, Unreal Editor, Wireless, Computer Games, Xbox 360
Education
Austin Community College 2011 — 2013
West Corporation February 2007 - Present
West Corporation July 2006 - February 2007
West Corporation August 2004 - July 2006
West Corporation April 2003 - August 2004
Skills
Blended Learning, Microsoft Office, Lotus, Collections, Supervising, Employee Management, Adult Education, Curriculum Development, ADDIE, Quality Assurance, Training Delivery, Coaching, Customer Service, Microsoft Excel, Software Documentation, Training, Call Centers, Team Building, Employee Relations, Management, Interviews, Time Management, Instructional Design, Operations Management, Leadership, SharePoint, Project Management, Employee Training, Team Leadership
Education
Ashford University 2013 — 2017
Bachelor's Degree, Sociology/Instructional Design, 3.89
CHANCELLOR HIGH SCHOOL 1990 — 1994
Diploma
Ail Insurance Co February 2015 - Present
Superior Bookkeeping Services, Inc January 2012 - June 2015
Kaplan Higher Education March 2008 - September 2011
Global Response January 2008 - January 2009
West Corporation January 2007 - January 2008
ICT Group January 2004 - January 2007
Skills
Business Communications, Microsoft Office, College Recruiting, Account Management, Operations Management, Call Center, Photoshop, Training, Customer Service, Customer Retention, Recruiting, PeopleSoft, Graphic Design, Coaching, Applicant Tracking..., Customer Satisfaction, Team Building, Human Resources, Resume Writing, Sales, Temporary Placement, Employee Relations, Onboarding, Leadership, Interviews, Outlook, Team Leadership, Social Networking, Public Speaking, Marketing, Microsoft Word, PowerPoint, Microsoft Excel, New Hire Orientations, Critical Thinking, Performance Management, Social Media Marketing, Employee Training, Internet Recruiting, Career Development, Student Recruiting, Job Fairs, Cold Calling, Talent Acquisition, Fundraising, Telephone Skills, Career Counseling, Screening Resumes, Building Relationships, Research
Education
Northcentral University 2014 — 2017
Doctor of Education (Ed.D.), Organizational Leadership
American InterContinental University 2011 — 2014
Master of Education (MEd), Specialization in Adult Education and Training, A
American InterContinental University 2011 — 2012
Bachelors of Science, Business Administration, 3.53
Bryant and Stratton College 2005 — 2007
Associates, Human Resource, 3.87
SII Investments August 2012 - Present
West Corporation April 2012 - August 2012
N.E.W. Customer Service Companies, Inc October 2006 - March 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, PowerPoint, Microsoft Word, Call Centers, Sales, Troubleshooting, Access, Customer Satisfaction, Photoshop, Leadership, Strategic Planning, Teamwork
Education
Northwest Kansas Technical College 2003 — 2004
Technical Degree, Computer Graphics
Art Institute of Colorado
Wells Fargo Home Mortgage January 2015 - Present
Robert Half Finance & Accounting July 2014 - December 2014
URS Texas Tollway April 2013 - August 2013
Harte-Hanks, Inc. October 2012 - December 2012
Adams & Polunsky Ad Valorem Tax Advisors April 2010 - August 2011
Assessment Technologies, Ltd. May 2007 - December 2007
West Corporation October 2006 - March 2007
JPMorgan Chase November 2000 - August 2006
Skills
Ad Valorem, Property..., Administrative..., Microsoft Excel, Customer Service, Spreadsheets, Accounting, Call Centers, Filing, Account Reconciliation, Access, PowerPoint, Microsoft Office, Time Management, QuickBooks
Education
Ashford University 2005 — 2010
Bachelor of Science, Psychology
Self-Employed June 2014 - October 2014
F+W Media, Inc. May 2012 - May 2014
Alabama Department of Public Health October 2005 - May 2012
West Corporation November 2003 - September 2005
Skills
Editing, Blogging, Social Media, Publications, Customer Service, Social Networking, Editorial, Copy Editing, Microsoft Office, Outlook, Management, Newsletters, Teamwork, Organizing, Microsoft Word, Microsoft Excel, Social Media Strategist, Facebook, Magazines, Customer Relations, Lotus, Coaching, English, Operations Management, PowerPoint, Windows, Leadership, Social Media Marketing, Writing, Internet, Excel, Word, Web, fac, Twitter, Instagram, WordPress, SEO, Copywriting
Education
Athens State University 2009 — 2011
Bachelors of Art, English, Drama, 3.3
John C Calhoun State Community College 2004 — 2009
Associate of Arts (A.A.), Pre-Law Studies
Community Health Systems July 2011 - Present
Trumbull Memorial Hospital July 2011 - January 2013
Community Skilled Health Care Centre October 2010 - July 2011
West Corporation October 2004 - August 2010
Skills
Healthcare, HIPAA, Healthcare Information..., Hospitals, EMR, Healthcare Management, Nursing, Medicare, Process Improvement, Customer Service, EHR, Software Documentation, Clinical Research, Managed Care, Microsoft Office
Education
Youngstown State 2004 — 2010
Bachelor of science in nursing
Aspen University
Master's Degree, Nursing Administration
Varonis July 2015 - Present
LogRhythm January 2014 - July 2015
LogRhythm January 2011 - March 2014
United States Department of Defense February 2008 - June 2010
West Corporation January 2005 - December 2007
Pyxis Communications September 2001 - November 2003
Skills
Enterprise Software, Salesforce.com, Solution Selling, SaaS, Professional Services, Cloud Computing, SIEM, CRM, Sales Process, Sales, Account Management, Sales Enablement, Lead Generation, Cold Calling, Pre-sales, Direct Sales, Channel, Channel Partners, Data Center, Consulting, Endpoint Security, Encryption, Network Security, Storage, Go-to-market Strategy, Security, Management, Disaster Recovery, Managed Services, VoIP, Strategic Partnerships, Virtualization, Cisco Technologies, PCI DSS, VMware, Information Security, Team Leadership, Data Security, Integration, Networking, B2B, Training, New Business Development, Information Technology, Leadership, Sales Operations, Business Development, Customer Service
Education
Ashworth College
N/A
University of Wyoming
N/A
EXPRESS October 2014 - Present
Pats Foods August 2012 - August 2013
Fortune Lake Lutheran Camp June 2011 - August 2012
Finlandia University October 2011 - June 2012
West Corporation May 2007 - September 2009
Skills
Creative Writing, Photoshop, Illustrator, Typing, Camping, Working With Children, Customer Service, Retail Sales, Telephone Skills, Social Media Marketing, Advertising, Microsoft Office, PowerPoint, Microsoft Excel, Social Media
Education
Art Institute of Pittsburgh 2014 — 2016
Bachelor's degree, Advertising, Sophomore
Finlandia University 2010 — 2015
Bachelor's degree, Marketing
CSI/Gertrude Niles November 2007 - Present
Avon Representative August 2007 - May 2010
Carlson Taxes January 2003 - May 2003
West Corporation March 2000 - April 2003
Erie Rehabilitation and Nursing Center March 1991 - August 2000
Skills
I am a very hard work..., When working on..., I have been group..., All projects get..., I make sure everyone is..., Sales, PowerPoint, Program Management, Public Speaking, Training, Leadership Development, Staff Development, Access, Microsoft Word, Data Entry, Time Management, Customer Service, Coaching, Nonprofits, Event Planning, Research, Outlook, Filing, Supervisory Skills, Administrative..., Microsoft Office, Social Media, Inventory Management, Social Networking, Event Management, Administration, Editing, Spreadsheets, Telephone Skills, Public Relations, Office Management, Budgets
Education
American InterContinental University 2009 — 2013
Masters in Education, Analysis and Evaluation
American InterContinental University 2009 — 2012
Associate's degree Art & Business Administration
American InterContinental University 2009 — 2012
Bachelor's degree of Science in Criminal Justice, Forensics & Law enforcement
Tri-State Business Institute
diploma, PC specialist
academy high school
Ford Motor Credit Company July 2014 - Present
West Corporation 2011 - July 2014
Cox Communications and Electronics July 2005 - June 2011
Sitel Corporation November 2001 - September 2002
Skills
Customer-focused Service, Business to Business..., B2B, Telemarketing, Customer Retention, Customer Satisfaction, Coaching, Cold Calling, Customer Service, Telecommunications, Customer Service..., Team Leadership, Salesforce.com, Direct Sales, Team Building, CRM, Customer Experience, Training, Sales Process, Call Centers, Networking, Sales Operations, Employee Training, Selling, Process Improvement, Sales
Education
Argosy University Phoenix 2012 — 2015
Associate's Degree, Counseling Psychology, 4.0 Summa Cum Laude
Bogalusa High School 1982 — 1983
ACI Worldwide May 2014 - Present
ACI Worldwide February 2013 - May 2014
E*Pro Inc June 2010 - February 2013
West Corporation June 2010 - February 2013
San Diego State University August 2008 - May 2010
Ayyan Infrastructures Development Pvt Ltd December 2006 - November 2007
Skills
Systems Analysis, Requirements Gathering, Business Analysis, Quality Assurance, Project Management, Requirements Analysis, SQL, Agile Methodologies, CRM, Linux, IVR, Incident Management, Incident Response, Service Delivery..., Network Architecture, Business Process, Solution Architecture, Business Process..., ITIL, SharePoint, Analysis, Unix, Change Management, Team Leadership, Management, Enterprise Software, Vendor Management, SDLC, Visio, Software Project...
Education
Anna University
Bachelor of Engineering, Electrical and Electronics
San Diego State University-California State University
MBA, Information Systems, Strategic Marketing and Business Development
West Corporation December 2013 - Present
Apple Inc. May 2003 - October 2013
Circuit City 2000 - 2003
Gand Music and Sound October 1998 - February 2000
CDW 1998 - 1999
Guitar Center 1996 - 1998
Skills
Proficient in PC..., Purchasing, Inventory Management, Product Marketing, iOS, iWork, iPhone, iPad, Apple Certified, iPod, Sound, Marketing Strategy, iTunes, Marketing, Customer Satisfaction, Customer Service, Management, iPhoto, Microsoft Office, Consumer Electronics, Keynote, Recruiting, Computer Hardware, Mac OS, Microsoft Word, PowerPoint, iPhone Support, Mobile Technology, Team Leadership, Team Building, Strategic Planning, Microsoft Excel, Forecasting, Customer Experience, Networking, Retail Sales, Troubleshooting, Training, Driving Results, Coaching, Smartphones, Virtual Teams, Channel Partners, Sales Process, Competitive Analysis, Building Relationships, Product Management, Employee Training, Leadership, Action Oriented
Education
Barat College of DePaul University 1991 — 1996
Bachelor's degree, Business Administration/Marketing
HATS. INC October 2011 - Present
Thrifty Touch August 2012 - Present
Sears, Roebuck and Co. October 2012 - March 2013
West Corporation December 2007 - January 2012
Remington College/Sales 2010 - 2011
Toyota September 2009 - June 2010
Phoenix Homes 2007 - 2009
State of Tennessee April 2004 - February 2007
CLARKSVILLE TREATMENT CENTER 2002 - 2004
US Army June 1996 - July 2000
Skills
PowerPoint, Word, Outlook, Excel, Contract Recruitment, Direct Sales, Inside Sales, Program Management, Cost Reduction, Training & Development, Staff Development, Staff Management, Staff Training, Staff Supervision, Staff Mentoring, Staff Retention, Cost Management, Product Development, Employee/Labor Relations, Job Evaluation, Employee Training, Microsoft Excel, Microsoft Word, Training, Team Building, Community Outreach, Customer Service, Public Speaking, Leadership, Nonprofits, Leadership Development, Coaching
Education
Austin Peay State University 2004 — 2006
Master’s of Science, Management
Austin Peay State University 2000 — 2006
Master of Science (M.S.), Public Administration
Austin Peay State University 2000 — 2004
Bachelor’s of Science, Public Management with a Minor in Criminal Justice
Huntsville City Schools August 2015 - Present
Cullman County Schools January 2015 - May 2015
Morgan County Schools August 2008 - November 2014
Huntsville Wholesale Furniture d/b/a Ashley Furniture Homestore June 2006 - September 2006
West Corporation 2000 - 2005
CGR Products, Inc 1998 - 1999
Holm Industries 1994 - 1998
U.S. Army and National Guard 1993 - 1997
Skills
Quality Assurance, Process Improvement, Performance Improvement, Technology Integration, Iso 9000, ISO 14001, PPAPs, Kaizen, Six Sigma, Reliability Test, PPMS, SPC charts, Client Relations Skills, Customer Service, Employee Management, Employee Engagement, Management, Employee Training, Data Research, Data Analysis, Microsoft Office, Inventory Control, iWork, Apple OS, Mac OS, Computer Maintenance, Secondary Education, Educational Technology, Teaching, Classroom Management, Classroom Assessment, Coaching Baseball, High School Students, Middle School, Conflict Management, Alabama Reading...
Education
Athens State University 2009 — 2013
Bachelor of Science (BS), Social Science Teacher Education
Danville High School 1985 — 1991
West Corporation July 2012 - August 2012
Tarboro Nursing Center July 2012 - August 2012
Payless ShoeSource July 2011 - March 2012
Heritage Hospital June 2009 - August 2011
Education
Barry University 2012 — 2016
Bachelor's, Nursing
North Edgecombe High School
City of Rockford November 2014 - Present
Aramark Uniform Services September 2012 - February 2014
Aramark Uniform Services January 2011 - September 2012
West Corporation May 2007 - December 2009
West Corporation May 2003 - May 2007
Skills
Project Management, Problem Solving, Customer Service, Microsoft Office, Microsoft SQL Server, Human Resources, Team Leadership, Performance Motivation, CRM, POS, Program Evaluation, Supervisory Skills, Business Planning, Accounting, QuickBooks, Spanish, Leadership, PeopleSoft, NICE Call Recording, Administration
Education
Aurora University 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration, 4.0
Northern Illinois University 2008 — 2010
Bachelor's Degree, Business Administration
West Corporation March 2005 - Present
Pena, Briones, McDaniel & Co. August 2000 - March 2005
Skills
Call Center, Call Centers, Telecommunications, Telephony, Data Center, VoIP, Cisco Technologies, Troubleshooting, Vendor Management, Integration, IT Management, Active Directory, Technical Support, Servers, Windows Server, Switches, System Deployment, Network Security, DNS
Education
American Public University System 2011 — 2012
M.S, Information Security and Assurance
University of Phoenix 2001 — 2006
B.S Information Technology, Networks and Telecommunications
Border Institute of Technology - El Paso 1998 — 2000
A.A.S Microcomputer Applications
StrategicHealthSolutions April 2010 - Present
West Corporation November 2009 - October 2010
ACOEM September 2009 - November 2009
American College of Occupational & Environmental Medicine September 2009 - November 2009
American College of Occupational & Environmental Medicine June 2009 - September 2009
American College of Occupational and Environmental Medicine July 2007 - September 2009
ACOEM July 2007 - June 2009
Ball State University August 2005 - May 2007
Ball State University August 2005 - May 2007
Ball State University July 2006 - December 2006
Education
Ball State University
Master of Arts, Organizational Communication
Eastern Illinois University 1999 — 2003
Bachelor of Arts, Journalism
Normal Community High School 1995 — 1999
Turnitin May 2015 - Present
YP℠ Marketing Solutions November 2013 - May 2015
AT&T June 2006 - October 2013
West Corporation October 2004 - May 2006
Venture Data August 2002 - October 2004
Skills
Customer Retention, Customer Service, Direct Sales, Solution Selling, Telecommunications, Call Centers, Wireless, Mobile Devices, Sales Operations, Sales Process, Salesforce.com, Customer Satisfaction, Sales Management, Team Building, Account Management
Education
Ashford University 2010 — 2014
Bachelor's degree, Business Administration, Management and Operations
Comcast November 2014 - Present
AAA APARTMENT STAFFING April 2007 - Present
Computer Generated Solutions March 2014 - July 2014
TeleTech September 2011 - April 2012
West Corporation September 2009 - July 2010
Skills
A+ Trained, Six Sigma, Mainframe, VPN/Secure ID, IVR, Yardi, IBM AS400, Citrix, Remedy, PBX, VOIP, Avaya, HTML, Knowledge base, Kronos, Automatic Call..., TCP/IP protocols, Sales, Apartments, Property Management
Education
Omnitech Institute 2015 — 2015
Network Engineering
Atlanta Metropolitan College 2000 — 2010
Associate's Degree, Computer Information Systems, 3.8
CNA Academy, LLC 2009 — 2009
certificate, Certified Nursing Assistant/Aide and Patient Care Assistant/Aide, 4.0
Lovejoy highschool 1993 — 1997
Diploma, College Prep
Convergys October 2010 - July 2013
West Corporation October 2009 - October 2010
Skills
Microsoft Office, Microsoft Excel, Research, Microsoft Word, Sales, PowerPoint, Windows, English
Education
Athens State University 2014 — 2017
Bachelor's Degree, Enterprise Systems Management
Presque Isle Downs and Casino July 2010 - Present
West Corporation January 2008 - May 2009
Skills
Sales, Customer Service, Call Centers, Team Building, Microsoft Office, Employee Relations, Account Management, Microsoft Word, Microsoft Excel, Project Management, Retail, Strategic Planning, Budgets, New Business Development, Coaching
Education
Pennsylvania State University-Erie Campus 2005 — 2010
Bachelor of Arts (B.A.), Political Science
Ball State University 1999 — 2001
West Corporation December 2009 - Present
West July 2006 - November 2009
Verizon Information Services January 2005 - June 2006
Skills
Application Architecture, System Integrators, SOA, CA Identity Manager, IBM Tivoli Identity..., Oracle Identity Manager, Oracle Fusion Middleware, Oracle Enterprise..., Imperva Secure Sphere, Splunk, CA Wily Introscope, Python, Shell Scripting, Linux System..., Computer Security, Identity Management, Weblogic, SDLC, Wily Introscope, Integration, Unix, Software Development, Troubleshooting, Enterprise Software
Education
Andhra University 1996 — 1998
Master of Business Administration (M.B.A.), Decision Support Systems
Sri Krishnadevaraya University 1993 — 1996
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Alorica/West Business Solutions March 2015 - Present
West Corporation July 2013 - Present
The Scooter Store November 2010 - April 2013
The Scooter Store January 2011 - June 2011
The Scooter Store April 2008 - January 2011
The Scooter Store August 2007 - April 2008
The Scooter Store November 2002 - April 2008
Devlin Partners, LLC, d.b.a. Papa John's Pizza November 1996 - November 2002
Skills
Sales Management, Product Management, Product Development, Business Strategy, P&L Management, Operations Management, Sales Operations, Strategic Planning, Team Building, Call Center Leadership, Start-ups, Leadership, Process Improvement, Cross-functional Team..., Direct Sales, Management, Contract Negotiation, Account Management, E-commerce, Sales Process, Vendor Management, Sales, New Business Development, Customer Satisfaction, Business Development, Competitive Analysis, Forecasting, Team Leadership, Market Research, Healthcare, Coaching, Selling, Change Management, Marketing, Budgets, Retail, Training, CRM, Customer Service, Salesforce.com, Strategy, Sales Presentations, Customer Retention, Medical Devices, Product Launch, Product Marketing, B2B, Project Management, Lead Generation, Marketing Strategy
Education
The University of Kansas 1990 — 1995
BGS, Psychology
Baker University 2001 — 2003
MBA, Business
West Corporation May 2014 - Present
Skills
Access Center..., Board and Finance..., Business Case Modelling, Business Process..., Business Strategy, Business Transformation, Call Centers, Change Management, Clinical Process..., Data-driven Decision..., Decision Support, Financial Modeling, Go-to Market Strategy, Graduate HIT Educator, Healthcare Information..., Healthcare Consulting, Healthcare Management, Hospital administration, Hospital Finance, Hospitals, IT Strategy, Leadership, Managed Services, Market Share Growth, Medicare Profitability, New Business Development, Omni-channel..., Operational Excellence, Organizational Design, Outsourcing, Patient Engagement, Patient Experience, Performance Improvement, Permanent Cost Reduction, Population Health..., Predictive Analytics, Restructuring, Return on Investment, Revenue & Profit Growth, Strategic budgeting, Strategy, Strategic..., Strategic Consulting, Strategic Thinking, Telecommunication..., Total Cost Reduction, Turnaround Specialist, Process Improvement, Healthcare, Patient Access
Education
Arizona State University 1980 — 1983
MBA, Operations
Arizona State University 1977 — 1978
BS, Microbiology
Scottsdale Community College 1974 — 1976
AA, General Studies/Chemistry
TD Ameritrade September 2013 - Present
West Corporation August 2004 - August 2013
Skills
CISSP, Security, Computer Forensics, Information Security, Computer Security, Security Architecture..., Information Technology, Disaster Recovery, Network Security, Enterprise Software, Enterprise Risk..., Information Security..., Troubleshooting, Cloud Computing, Unix, Training, PCI DSS, Linux, Operating Systems, Vulnerability Assessment, Incident Response, TCP/IP, Servers
Education
Andrews University 1988 — 1992
All Saints Secondary
Encase Enterprise Class
Encase Forensics
FTK Class
SANS Class
Dimensional Fund Advisors February 2015 - Present
Rackspace, the Open Cloud Company January 2013 - February 2015
Dimensional Fund Advisors January 2012 - December 2012
West Corporation October 2011 - December 2011
Initiate Systems (An IBM Company) November 2010 - October 2011
Advanced Micro Devices August 2010 - October 2010
Gerson Lehrman Group October 2007 - August 2010
Seton Family of Hospitals May 2002 - September 2007
TEKsystems June 2001 - May 2005
Skills
System Administration, VMware ESX, NetApp Filers, Disaster Recovery, SAN, Windows Server, Data Center, Servers, Citrix, ITIL, VMware Infrastructure, Virtualization, Apache, System Deployment, VMware, Linux, Active Directory, DNS, Microsoft SQL Server, Integration, Server Architecture, Cisco Technologies, Red Hat Linux, Microsoft Exchange, VPN
Education
Austin Community College 1999 — 2002
Associate of Applied Sciense, Local Area Network Systems Administration
Self -Employed April 2015 - Present
Correct Care Solutions November 2014 - April 2015
West Corporation August 2012 - October 2014
Computer Sciences Corperation 2007 - October 2011
Computer Sciences Corporation August 2003 - October 2010
Skills
Security+, CISSP, Vulnerability Assessment, Security, Network Security, Information Assurance, ITIL, Active Directory, Windows Server, VMware, Computer Security, System Administration, Software Project..., Troubleshooting, Information Security
Education
Austin Peay State University 1992 — 1993
MCHS
MCHS
Marriott International January 2014 - Present
West Corporation July 2013 - December 2013
Marriott International June 2010 - July 2013
Infogroup June 2008 - February 2010
Skills
Budgets, Financial Reporting, Accounting, Financial Analysis, Forecasting, Strategy
Education
Bellevue University 1998 — 2000
Master of Business Administration (M.B.A.)
Augustana College (SD) 1992 — 1997
Bachelor of Arts (B.A.), Mathematics
Northwest Classen High School August 2014 - Present
Buck Institute for Education June 2009 - Present
US Grant High School September 2011 - December 2012
Oklahoma City Public Schools August 2007 - August 2011
Apple Retail February 2010 - June 2010
ASTEC Charter High School 2005 - 2007
MetroTech Vocational center 2005 - 2006
West Corporation April 2002 - July 2005
Primerica Financial Services August 2000 - August 2002
Skills
Teaching, Leadership, Organizational..., Strategic Planning, Staff Development, Program Management, Instructional Design, Curriculum Development, E-Learning, Educational Technology, Curriculum Design, Classroom, Educational Leadership, Teacher Training, K-12, Instructional Technology, Classroom Management, Adult Education, Technology Integration, Secondary Education, Tutoring, Gifted Education, Algebra, ESL, Public Speaking, Elementary Education, International Education, Literacy, Program Development, Mathematics Education, Moodle, Curriculum Mapping, Differentiated..., Smartboard, Educational Consulting, Higher Education, Lesson Planning, Teaching Adults, Distance Learning, Blended Learning, Grant Writing, Special Education
Education
Ashford University 2007 — 2008
Masters, Teaching with Technology
University of Central Oklahoma 1995 — 1998
BA, Journalism
UnitedHealth Group November 2014 - Present
West Corporation December 2013 - March 2014
Goodwill Industries of San Antonio July 2013 - February 2014
The University of Texas at San Antonio November 2012 - March 2013
ChildCareGroup August 2011 - March 2012
Children's Medical Center February 2008 - July 2011
Medical Staffing Network March 2006 - April 2009
Skills
Front Office, Phlebotomy, Administrative..., Office Administration, Teaching, Back Office, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, QuickBooks, Medical Assisting, Customer Service, Call Centers, Student Counseling, Human Resources, Clerical Work, Appointment Scheduling, Epic Systems, General..., Secretarial Skills, Public Speaking, Healthcare
Education
Good Careers Academy-DeZavala 2013 — 2014
Diploma, Administrative Assistant and Secretarial Science, General
Anthem College-Phoenix 2006 — 2008
Bachelor of Science, Health Management
Allied Medical College 2002 — 2004
Associates of Science, Medical Assistant
Al-Med Academy St Louis MO 1998 — 1999
Diploma, Medial Assisting
Manuel E Dominguez Senior High School 1982 — 1985
High School Diploma, General Education
Ashford University
Masters of Arts, Education Administration
West Corporation May 2010 - Present
Georgia Power Company October 2007 - October 2012
Education
Atlanta Metropolitan College
Associate's Degree, Business Administration and Management, General
Clayton State University
Bachelor's Degree, Accounting
PwC September 2013 - Present
West Corporation June 2011 - August 2011
fdu group November 2010 - December 2010
Skills
Sarbanes-Oxley Act, Internal Audit, Auditing, Accounting, Internal Controls, Financial Reporting, Financial Accounting, US GAAP, Sarbanes-Oxley, Financial Analysis, Account Reconciliation, General Ledger, Financial Statements
Education
Baylor University 2008 — 2013
Bachelor of Business Administration (BBA), Accounting
Baylor University 2008 — 2012
Master of Accountancy, Accounting
NCO Financial Systems CEOTwenty6 IncorporatedDecember 2003 - Present
NCO Customer Soultions April 2008 - August 2008
Telespectrum July 2005 - September 2007
West Corporation August 2004 - February 2005
Education
American InterContinental University 2007 — 2009
Associates Degree in Business, Business
XMED Disposal, Inc. March 2015 - Present
Center for Medical Weight Loss at Huntsville Hospital September 2013 - March 2015
Huntsville Hospital May 2007 - September 2013
West Corporation August 2005 - August 2007
Skills
Cpr Certified, Quickbooks, Registering patients..., Appointment Scheduling, Medical Terminology, Patient registration, Office Management, Administrative..., Health Insurance, Collections, Research, Marketing, Deposits, Customer Service, Social Media Marketing, Event Planning, Administrative...
Education
Athens State University 2015 — 2017
Bachelor of Business Administration (B.B.A.), Purchasing, Procurement/Acquisitions and Contracts Management
John C Calhoun State Community College 2011 — 2015
Associates / transfer for Bachelors, Business Administration, Management and Operations, Human resource management, Sophmore
Lee High school 2002 — 2005
Source Support Services, Inc. March 2014 - March 2015
My Lil Romper Room March 2013 - March 2014
West Corporation November 2012 - February 2014
Direct Interactions January 2013 - May 2013
Apple August 2011 - September 2012
NCR / GTS America April 2011 - April 2012
Horizon Software International, LLC. July 2009 - May 2011
Alpine Access December 2008 - March 2010
Finlay Fine Jewelry May 2008 - September 2008
Sprint Nextel November 2006 - September 2007
Skills
Software Documentation, Troubleshooting, Technical Support, Hardware, Help Desk Support, Software Installation, Management, Telecommunications, Windows, Unix, Project Planning, Quality Assurance, Account Management, Wireless, Customer Service, Information Technology, Web Services, Active Directory, Computer Hardware, SQL, Laptops, Microsoft Office, Team Leadership, Training, Windows 7
Education
Baker College Business and Corporate Services 2009 — 2014
Associate's Degree, Business Administration and Management, General
Baker College of Flint
Associate's degree, Business Administration and Management, General
Kelly Richards July 2001 - Present
West Interactive February 2012 - January 2015
1Staff Training & Development January 2005 - July 2009
West Corporation November 1998 - June 2001
Designer Blinds 1996 - 1997
Skills
Crystal Reports, Microsoft SQL Server, Microsoft Office, Training, Analysis, Testing, Databases, Customer Service, CRM, SQL, Change Management, Social Media Marketing, Troubleshooting, Vendor Management, Strategic Planning, Public Speaking, IVR, Call Center, Information Technology, Event Planning, Project Management, Software Documentation, Team Building, Business Analysis, Employee Relations, Non-profits, Account Management, Process Improvement, Nonprofits, SDLC, Windows, Management, Team Leadership, Leadership, Integration, Call Centers, Program Management, System Administration
Education
Iowa State University 1986 — 1988
BA, Hotel, Restaurant and Institution Management
Arizona State University 1983 — 1985
Woodbine 1982 — 1983
Kittatinny Regional High School
West Corporation July 2015 - Present
TSYS November 2011 - Present
PCS Graphics October 2004 - July 2011
Kent Communications, Inc July 1993 - August 2003
VuCom Data Services October 1990 - July 1993
Computer Process Utility August 1986 - November 1988
The Clothing Depot September 1984 - August 1986
Skills
Troubleshooting, Firewalls, Servers, Microsoft Office, Hardware, Technical Support, Team Building, Networking, Software Installation, Windows XP, Computer Hardware, Microsoft Word, Customer Service, Editing, Strategic Planning, Microsoft Excel, PowerPoint, Research, Public Speaking, Social Media, Photoshop
Education
Baker College of Muskegon 1984 — 1986
Associate's Degree, Data Processing/Accounting, 3.6
Fruitport High
Wildlife by Cyrene January 2009 - Present
Surprise Parties August 2013 - January 2015
West Corporation July 2008 - December 2009
Gordmans 2007 - 2008
Skills
Art, Digital Photography, Editing, Photography, Advertising, Photoshop, Adobe Creative Suite, Graphic Design, Microsoft Office, Customer Service, Public Speaking, Facebook, Sales, Social Media, Training, Microsoft Word, Leadership, Animal Care, Wildlife, Wildlife Conservation, Wildlife Rehabilitation, Nature Photography, Natural History, Environmental Awareness, Environmental Science, Environmental Issues
Education
American Public University System 2015 — 2016
Bachelor of Science (B.S.), Environmental Science (with a concentration in fish and wildlife management), Junior
Beloit College 2013 — 2014
Anthropology
Rock Valley College 2010 — 2012
Associate of Arts (A.A.), History
West Corporation January 2011 - Present
Kennovation Software Services Pvt Ltd December 2007 - July 2010
Skills
Joomla, MySQL, Drupal, Wordpress, PHP, WordPress, Website Development, Front-end, Testing, Web Services, JavaScript, XML
Education
Amravati University 2005 — 2008
Master of computer application, CComputer
Great HealthWorks April 2014 - Present
Alorica June 2013 - Present
Orange Bowl Committee March 2011 - March 2013
Barry University July 2010 - December 2011
Dollar Thrifty Automotive Group March 2008 - March 2010
WEST Corporation August 2005 - November 2006
Skills
Human Resources, Administrative..., Clerical Skills, Training, Staff Development, Recruiting, Employee Relations, Building Relationships, Microsoft Office, Communication, Advisement, Customer Service, Customer Satisfaction, Performance Management, Onboarding, Project Management
Education
Barry University 2010 — 2013
Master of Science (M.S.), Organizational Leadership
Oakwood College 2001 — 2005
Bachelor of Science (B.S.), Accounting
American CyberSystems July 2013 - Present
RPO Recruiting February 2012 - July 2013
McNeal Professional Staffing/DeKalb Workforce June 2010 - February 2012
West Corporation October 2008 - April 2010
Placement Pros/Marsh/Mercer May 2004 - February 2008
Department of Human Resources April 2001 - April 2004
Skills
ADA compliance, Background Checks, Career Counseling, Client Focus, Contract Recruitment, Customer Oriented, Diversity Training, Deadline Driven, Employee Benefits, Employment Law..., Employee Management, Employee Relations, Human Resources, I-9 Compliance, Internal Communications, Instructor-led Training, Legal Compliance, Materials Management, Microsoft Office, Microsoft Windows 98, OFCCP, Pay Close Attention to..., PeopleSoft, Problem Solving, Process Focused, Qualifying Candidates, Recruiting, Recruitment Training, Retention Management, Software Documentation, Talent Acquisition, Talent Management, Taleo, Travel Arrangements, Team Leadership, Team-oriented, Virtual Teams, Workshop Facilitation, Resume Writing, Onboarding, Training, Interviews, Employee Training, Temporary Placement, Payroll, Internet Recruiting, College Recruiting, Applicant Tracking..., New Hire Orientations, Leadership
Education
Keller Graduate School of Management 2011 — 2013
Master, Business Administration
American InterContinental University 2007 — 2009
Bacholers, Human Resources
CU*South 2012 - Present
CU*SOUTH 2011 - 2012
West Corporation 2010 - 2011
CU*Answers 2008 - 2010
VIPdesk 2006 - 2007
Target Corporation 2005 - 2006
Pepsi Bottling Company 2004 - 2005
International Cup/Soller, 2003 - 2004
Masterfoods 2001 - 2003
Master Foods 1999 - 2001
Skills
Project Management, Microsoft Office, Microsoft Excel, Troubleshooting, Technical Support, Operations Management, Logistics, Quality Assurance, Enterprise Resource..., Six Sigma, Customer Service, Call Center Operations, Long-term Customer..., Process Improvement, Performance Management, Change Management, Account Management, Staff Development
Education
American InterContinental University 2005 — 2007
Master of Business Administration (MBA), Business Administration / Human Resources
Livingstone College 1989 — 1993
Bachelor of Science (BS), Biology, General
Marketsource July 2014 - Present
20/20 companies May 2012 - Present
Aramark Uniform Services August 2009 - May 2012
Enterprise Rent-A-Car 2000 - 2006
West Corporation 1996 - 2001
Skills
Cold Calling, Sales Process, Sales Operations, Customer Retention, Income Statement, Direct Sales, Sales Presentations, Salesforce.com, Sales Management, Profit, Account Management, Selling, Key Account Development, B2B, Selling Skills, Key Account Management, P&L Management, P&L, Sales Force Development, Outside Sales, National Accounts, Building Relationships, Market Planning, Pricing, Sales, Leadership, Strategy, Management, Hiring, Budgets
Education
Ashworth College
Bachelor of Science (B.S.), Business Administration and Management, General
Converse Judson
West Corporation November 2014 - Present
Fobbs/McMillan Associate Consulting August 2011 - July 2014
U.S. Business Enterprise Education Foundation, Inc May 2008 - July 2011
University of South Florida and University Area Community Development Corporation, Inc. Prodigy Prog February 2007 - May 2008
Manatee Opportunity Council Head Start and Early Head Start August 2004 - September 2006
DCCCD July 1985 - February 1993
Education
Augusta State University
Management
Morris Brown College
Bachelor of Science (B.S.), Education
City of San Antonio Communications & Public Affairs Department February 2015 - Present
J Peterson Communications May 2013 - Present
aMAEzing Marketing Group January 2013 - May 2013
Titan Factory Direct May 2012 - January 2013
Multiservices Los Indios April 2010 - January 2013
Diverse Media Inc February 2011 - January 2012
American Red Cross, San Antonio Area Chapter June 2010 - December 2011
West Corporation August 2003 - April 2005
Skills
Public Relations, Press Releases, SEO, Social Media, Marketing, Online Marketing, Photoshop, InDesign, Event Management, Online Advertising, Research, Social Media Marketing, Event Planning, Marketing Communications, Lead Generation, Customer Service, Blogging, Sales, Strategic Communications, Public Speaking, Microsoft Office, Web Content Management
Education
Baylor University
Bachelor of Arts, Public Relations
Alpine Access March 2013 - Present
West Corporation December 2011 - Present
Arise October 2011 - Present
N.E.W. Customer Service Companies, Inc January 2011 - Present
Skills
Workforce Management, Customer Satisfaction, Customer Service, Technical Support, Customer Experience, Call Centers, Customer Support, Troubleshooting, Time Management, Data Entry
Education
Atlanta Metropolitan College 2005 — 2007
Georgia State University
West Corporation June 2008 - Present
West Corporation February 2004 - June 2008
Direct General Auto Insurance January 1998 - July 1999
Skills
Customer Satisfaction, Call Centers, Customer Experience, Telecommunications, Workforce Management, Vendor Management, Business Strategy, Business Analysis, Reporting & Analysis, Performance Management, Performance Improvement, Performance Appraisal, Performance Reporting, Performance Reviews, Client Development, Client Relations Skills, Client Representation, Client Co-ordination, Writing, News Writing, Engaging Speaker, Customer Service, Management, Process Improvement, Team Management, Data Analysis, Contact Centers, Customer Retention
Education
Baton Rouge Community College 2004 — 2005
Louisiana State University 1996 — 1998
N/A, Mass Communication
Methodist Children's Hospital May 2008 - Present
Forever 21 April 2007 - June 2007
Jimmy John's September 2006 - April 2007
West Corporation August 2005 - August 2006
Education
The University of Texas Health Science Center at San Antonio 2011 — 2012
BSN, Nursing
Northwest Vista College 2007 — 2010
Associates, Science for Pre-Nursing and General Studies
Austin Community College 2006 — 2007
Business and Marketing
Epic August 2011 - Present
West Corporation October 2009 - August 2011
KinderCare April 2008 - June 2009
Skills
Customer Service, Sales, Sales Management, Account Management, Customer Satisfaction, Team Building, Coaching, Customer Retention, Leadership, Training, Call Center, Team Leadership, Marketing, Cold Calling, Microsoft Office, Management
Education
Ashford University 2009 — 2011
Master of Business Administration (M.B.A.)
University of Wisconsin-Madison 2004 — 2009
BS
Oracle October 2014 - Present
Micros Retail Systems March 2010 - Present
West Corporation October 2008 - March 2010
lexington connector seals March 2001 - June 2008
Skills
SQL, Technical Support, Microsoft SQL Server, Enterprise Software, Troubleshooting, Software Documentation, Operating Systems, XP, Databases
Education
American InterContinental University 2008 — 2010
bachelors, information technology / programming
mathews high school
Food Mart #3 2011 - Present
West Corporation October 2007 - January 2011
Fred Meyer October 2001 - October 2007
Education
Argosy University Phoenix 2010 — 2014
State Comptroller's Office-Texas July 2013 - Present
State of Texas-HHSC September 1990 - October 2010
JM Resale 2010 - 2010
West Corporation 2007 - 2007
Skills
Entrepreneurship, Social Media, Creative Problem Solving, Project Management, Employee Relations
Education
Ashford University 2006 — 2010
Bachelor of Arts (B.A.), Sociology
Texas A&M University 1989 — 1990
Psychology
Blinn College 1986 — 1988
General Studies
Cloud10 Corporation February 2007 - Present
ACS INC/ SPRINT February 2010 - June 2011
ACS Inc. 2010 - 2011
Wal-Mart Inc July 2009 - February 2010
Walmart June 2009 - January 2010
ACS, a Xerox Company January 2009 - June 2009
ACS INC/ AETNA January 2009 - June 2009
West Corporation December 2006 - June 2007
Don's Diner August 2000 - July 2006
Skills
MS Office Suite, AS400, Customer Satisfaction, IBM iSeries, Customer Service, Microsoft Word, Communication, Training, Sales, Cashiering, Outlook, Data Entry, Microsoft Excel
Education
Wake Technical Community College 2012 — 2014
A.A., Office System Technology
Ashworth College 2004 — 2008
High School Diploma, Criminal Justice
Ashworth High School
Wake Technical Community College
Barber National Institute 2013 - Present
PNC September 2012 - June 2013
First Student August 2011 - September 2012
AT&T Mobility September 2006 - January 2010
West Corporation June 2006 - August 2006
DialAmerica Marketing October 2005 - June 2006
Education
Walden University 2012 — 2014
Master of Science (M.S.), Forensic Psychology
American InterContinental University 2011 — 2012
Bachelor's degree, Information Technology with a Concentration of Computer Forensics
American InterContinental University 2010 — 2011
Associate of Arts (AA), Business Administration with a concentration of Criminal Justice
US Navy August 2009 - Present
Wells Fargo January 2009 - August 2009
JCPenney November 2008 - February 2009
Herberger's August 2008 - November 2008
The Home Depot August 2007 - August 2008
Aflac December 2006 - July 2007
West Corporation August 2006 - December 2006
The Home Depot February 2005 - August 2006
Target August 2003 - February 2005
Skills
Microsoft Office, Management, Military Experience, Weapons, Navy, Home Improvement, Military Operations, Force Protection, Military Training, Military, Security Clearance, Command, National Security, DoD, Cash Register
Education
American Military University 2011 — 2016
Bachelor of Arts (B.A.)
University of Phoenix 2004 — 2007
Associate of Arts (A.A.)
West Corporation 2011 - 2012
One West Bank 2008 - 2011
Skills
Mortgage Banking, Residential Mortgages, Certified Mortgage..., Reverse Mortgages, Mortgage Servicing, Sales, Sales Management, Salesforce.com, Sales Operations, Direct Sales, Sales Process, Short Sales, Customer Service, Customer Satisfaction, Customer Insight, Customer Acquisition, Customer Retention, Strategic Communications, Crisis Counselling
Education
Austin Community College 2004 — 2004
Diploma, General Studies, GED
Stony Point 1999 — 2002
Floresville ISD August 2005 - Present
West Corporation June 2004 - August 2004
NEISD August 2003 - May 2004
Skills
Drawing, Character Designs, Color Theory, Typography, Graphic Design, Creativity, Resourceful..., Maximizer, Strategic Thinking, Ideas Development, Intellectually Curious, Conceptual Art, Concept Development, Highly personable, Teaching, Model Making, Painting, Imagination, Draftsmanship, Illustration, Lifelong Learning, Compassion, Concept Design, Bookbinding, Figure Drawing, Letterpress, Ceramic Sculpture, Acrylic Painting, Digital Illustration, Book Design, Collage, Digital Art, Watercolor, Studio Art, Children's Books, Screen Printing, Art, Art Criticism, Art Education, Calligraphy, Cartoons, Ceramic, Classroom, Classroom Management, Curriculum Development, Digital Painting, Fiber Arts, Lesson Planning, Microsoft Office, Photoshop
Education
Angelo State University 1997 — 2002
Bachelor of Fine Arts (BFA), Graphic Design
West Corporation October 2012 - Present
Catholic Charities of Baltimore - MSPWC 2004 - 2011
Small Business Resource Center - MD 2003 - 2006
Education
Colorado Technical University-Online 2013 — 2014
Business Administration and Management, General
Ashford University 2012 — 2012
Business Administration and Management, General
THD July 2013 - Present
West Corporation June 2004 - August 2013
Xcel printing March 2000 - March 2003
UNited Van Lines March 1996 - December 1999
Schneider National November 1994 - December 1995
UCS August 1992 - September 1994
Eaton April 1988 - July 1990
SCI August 1987 - April 1988
US Army April 1982 - April 1984
Skills
18 wheeler driver, Forklift Operator
Education
University of Alabama in Huntsville 1990 — 1992
Master of Science (MS), Business Administration and Management, General
Auburn University 1984 — 1987
Bachelor's degree, Accounting
Venture Data November 2005 - Present
West Corporation 2000 - 2004
Skills
Computer Proficiency, Telemarketing, Telephone Skills, Microsoft Office, Windows 7, Proficient Typing Skills, Data Entry
Education
Ashford University 2013 — 2017
Bachelor's degree, Accounting and Finance
Spencer's November 2013 - August 2014
VXI Global Solutions, LLC June 2012 - December 2012
West Corporation April 2011 - February 2012
US Navy October 2007 - February 2011
Education
Ashtabula County Joint Vocational School 2005 — 2007
certificate, carpentry
howland high school 2004 — 2007
diploma
Family Heritage Life Insurance Company of America November 2014 - Present
West Corporation November 2013 - October 2014
Forever 21 July 2011 - November 2013
Skills
Customer Service, Sales, Call Centers, Microsoft Office, Microsoft Word, Time Management, Training, Microsoft Excel, Customer Experience, PowerPoint
Education
Seward County Community College 2006 — 2008
Associate's Degree, Psychology
Athens State University
Psychology
Blockbuster June 2012 - July 2013
Missouri Veterans Home January 2004 - May 2010
West Corporation 2008 - 2009
Education
American Military University 2009 — 2011
State Fair Community College 2004 — 2005
General Studies